text:
Craig in Indy
Yeah, I'm pretty sure you can remove just about any computer and stash it in your pocket. Running cables isn't really a big deal. They usually come with zip ties, but, if they don't, you can get a big pack at the dollar store or something pretty easy and then you can run as many cables as you like.
wireless is practically as cheap as wired and a helluva lot easier to switch from bike to bike. infact for $30 more I can just buy a 2nd speed sensor for my polar and simply move the head unit between my two bikes.
any computer is a step up from no computer. I have three of the $10 Schwinn wired computers that can be found at Walmart and they work great
cycling is like baseball ~ it doesn't take much to make it interesting
CatEye Astral 8 Cyclocomputer with Cadence, $29.99
Hint: use checkout codes 735 and 691 (may expire soon). 735 will knock 15% off one item; 691 will knock 10% off of everything (including the reduced price of your largest item).
That should get that computer down to less than 25 bucks + shipping + tax (if you live in a state where Performance does business).
Stuart Black
Solo Without Pie. The search for pie in the Midwest.
Picking the Scablands. Washington and Oregon, 2005. Pie and spiders on the Columbia River!
Days of Wineless Roads. Bed and Breakfasting along the KATY
Twisting Down the Alley. Misadventures in tornado alley.
An Good Ol' Fashion Appalachian Butt Whoopin'.
Do any computers out there have a light? I do a lot of night riding, early morning commutes, etc and have to wait until I get under a street light to see the display on my current model. I dont think I need cadence (not sure what to do with that number anyway), just speed, trip time, trip dist.
no, lights are a whole animal. and so begins your quest to assemble your "cockpit"! :-)
cycling is like baseball ~ it doesn't take much to make it interesting
I've been using the Sigma 1606L. It's been a fine computer. It has an optional cadence (included). Can track two different bikes (additional harness not included). And it has a light. I don't think I've actually used the light though. The manual says to use it sparingly as it uses more power. I cannot compare it to others though because it's the first one I've used.
Ooh. I should add, one of my favorite features of this computer is it's stopwatch. I use that to time my oatmeal and pasta while touring. (I don't wear a watch!)
I also suggust a cadence meter feature. The wired units are very reliable.
I have a cheap 10-buck schwinn branded computer, it works fine, but the mount for the display is cheap. Hit a bump one day and it went flying, turned around and went back for it. Now I have some electrical tape running around the outside edge to keep it in the mount and it's fine. No cadence or any fancy stuff, but I can know how far I've ridden and see what speed I'm cruising at which is nice.
Stuart Black
Solo Without Pie. The search for pie in the Midwest.
Picking the Scablands. Washington and Oregon, 2005. Pie and spiders on the Columbia River!
Days of Wineless Roads. Bed and Breakfasting along the KATY
Twisting Down the Alley. Misadventures in tornado alley.
An Good Ol' Fashion Appalachian Butt Whoopin'.
Lots of computers have back lights that come on when you press a button. Polar CS200 (also lights at the end of every lap when auto-lap is enabled), Garmin Edge 500 (configurable timeout), many of the Cat Eyes.
The Polar is about $150 with heart rate (a nice strap with conductive fabric electrodes; also available in ANT+ to pair with a garmin); Garmin can be found for $150 without speed/cadence/heart rate sensors if you shop around.
Sigma makes a little LED lamp that goes to the side of your computer, but it's worthless when there's some ambient light but not enough to see the computer and only supposed to last 15 hours on a coin cell (I might live with that if it worked).
Directions 8
Installation 8
Ability to read with 53 y/o eyes 7. You can easily see the numbers but not the description
Ability to use while riding 10+ Cateye really has this one figured out. You push down one end of the device to toggle screens..... very slick.
It does not include HRM which was fine for me as I can't wear the strap anyway.
Another vote for the wired Sigma 1606L. Cheap, accurate, and has a backlight.
Faster than a sundial.
jefffred05, If you just want to compare from ride to ride and just curious about how fast you're going any (ie. inexpensive) cyclo computer will be fine. I prefer wired over wireless. I also removed the speedo from one of my bikes as one can become too involved with number crunching to just enjoy the ride.


text:
Full court pressure on defense and transition dunks and three-pointers on offense are here to stay for Louisiana Tech men's basketball under new head coach Eric Konkol.
Louisiana Tech head coach Eric Konkol finalized his coaching staff on Monday with the announcement of Duffy Conroy as assistant coach.
The Conference USA Board of Directors approved the return of the C-USA Men's and Women's Basketball Championships to the city of Birmingham, Alabama in 2016.
Louisiana Tech head coach Eric Konkol filled another spot on his coaching staff Wednesday with the announcement of Corey Barker as assistant coach.
Less than a month on the job and Louisiana Tech head coach Eric Konkol has inked his first two future Bulldogs, announcing Monday the additions of guard Da'Shawn Robinson and forward Jy'lan Washington.
Having already brought on board an associate head coach and an assistant coach, Louisiana Tech head coach Eric Konkol announced Friday the hiring of Andy Fox as the new director of basketball operations.
Louisiana Tech head coach Eric Konkol is now halfway home to completing his staff as he announced on Wednesday the addition of Matt McMahon as associate head coach of the Bulldogs.
With all three spots on the coaching staff and a director of operations position needing to be filled, Louisiana Tech head coach Eric Konkol added the first piece on Tuesday by announcing Tony Skinn as an assistant coach.

subset: commoncrawl


text:
Dr. Julio Frenk, Chair
Dean of the Harvard T. H. Chan School of Public Health and former Minister of Health, Mexico
Dr. Frenk is an eminent authority on global health who served as the Minister of Health of Mexico from 2000-2006. He is perhaps best known for his work in introducing a program of comprehensive national health insurance, known as Seguro Popular, which expanded access to health care for tens of millions of previously uninsured Mexicans. Dr. Frenk was the founding director-general of the National Institute of Public Health in Mexico, one of the leading institutions of health education and research in the developing world.
Ms. Joy Phumaphi, Vice Chair
Former Minister of Health, Botswana
Ms. Phumaphi is a leader in human development and is currently Executive Secretary of the African Leaders Malaria Alliance (ALMA). Previously she was Vice President and Head of the Human Development Network at the World Bank. In 2003, Ms. Phumaphi joined the World Health Organization as the Assistant Director General for Family and Community Health Department, managing a staff of over 1100 globally. She sits on the Board of GAVI and has also served as a member of the United Nations Reference Group on Economics and a United Nations Commissioner on HIV/AIDS and Governance in Africa.
Prof. Dr. Recep Akdag
Former Minister of Health, Turkey
Prof. Dr. Akdag served as the Minister of Health for Turkey from 2002-2013. He is a child health and disease specialist, and has been a professor in the Medical Faculty of Ataturk University since 1990. During his tenure as the minister of health Dr. Akdag led the Health Transformation Program, a people-oriented approach to healthcare service delivery. Major aspects of this health system reform include integration of public hospitals, increased patient access to services and pharmaceuticals, implementation of a Family Medicine system, improved national vaccination rates, improved quality and reach of Emergency Services, and establishment of a National Medical Rescue Team. Dr. Akdag is a founding member and board member of the Erzurum Branch of the National Pediatrics Association, a member of the Turkish Pediatric Hematology Association and a member of the Turkish Hematology Association.
Dr. Lincoln Chen
President, China Medical Board
Dr. Chen is President of the China Medical Board of Cambridge, Massachusetts, an independent foundation that seeks to advance health in China and Asia by strengthening medical education, research, and policies. From 2001-2006, Dr. Chen founded and directed the Global Equity Initiative of Harvard University's Asia Center. Dr. Chen was also the Taro Takemi Professor of International Health and Director of the university-wide Harvard Center for Population and Development Studies and has served as Executive Vice-President of the Rockefeller Foundation. Dr. Chen is a member of the National Academy of Sciences' Institute of Medicine, the American Academy of Arts and Sciences, the Council on Foreign Relations, and the World Academy of Arts and Sciences.
Mdme. Luisa Dias Diogo
Former Prime Minister and Minister of Finance, Mozambique
Mdme. Diogo was Prime Minister of Mozambique from 2004-2010, she was the country's first female Prime Minister. Before becoming Prime Minister, she was Minister of Planning and Finance. Recently Diogo has focused on gender equality and women's empowerment through a recently launched "Network of Women Ministers and Parliamentarians" (MUNIPA). The MUNIPA network aims to strengthen advocacy and lobbying activities so that policies and legislation are adopted favorable to gender equity and women's empowerment. Diogo has urged African health ministers to offer reproductive and sexual health services free of charge throughout the continent. Diogo is a member of the Council of Women World Leaders and the Club de Madrid. She holds a bachelor's degree in economics from Maputo's Eduardo Mondlane University and a master's degree in financial economics from the School of Oriental and African Studies at the University of London.
Dr. David Ellwood
Dean, Harvard Kennedy School of Government and former Assistant Secretary of Health, United States
Dr. Ellwood is recognized as one of the nation's leading scholars on poverty and welfare and his scholarship has been credited with influencing public policy in the United States and abroad. In 1993, he was named Assistant Secretary for Planning and Evaluation at the United States Department of Health and Human Services (HHS) where he served as co-chair of President Clinton's Working Group on Welfare Reform, Family Support and Independence. Dr. Ellwood is a Fellow of the American Academy of Arts and Sciences, a Research Associate at the National Bureau of Economic Research, and a Senior Research Affiliate of the National Poverty Center at University of Michigan's Gerald R. Ford School of Public Policy.
Mr. Gabriel Jaramillo
Former General Manager, The Global Fund to Fight AIDS, Tuberculosis and Malaria, Colombia
Gabriel Jaramillo was General Manager of The Global Fund to Fight AIDS, Tuberculosis and Malaria, where he implemented a broad transformation of the organization and its business model. With 36 years of experience in banking in Colombia, Mexico, Brazil and the U.S., he specialized in managing change in complex financial institutions, most recently including the Sovereign Bank (recently renamed Santander Bank) in Boston. During the Global Fund's transformative months, Mr. Jaramillo made significant changes to strengthen grant management, improve efficiency and tighten financial supervision in The Global Fund. As a result, donors pledged an all-time record amount in recognition of the organization's turnaround. Mr. Jaramillo also headed the Office of the Special Envoy for Malaria of the Secretary General of the UN. Mr. Jaramillo is currently a Menschel Senior Leadership Fellow at the Harvard School of Public Health for spring 2014.
Dame Tessa Jowell
Member of Parlaiment, Former Public Health Minister, and Secretary of State for Culture and Olympics, United Kingdom
The Right Honorable Tessa Jowell has been a Member of the British Parliament since 1992. She has served many roles in the British government including Minister of State in the Department of Health (1997-2001); Secretary of State for Culture, Media and Sport (2001-2007); Minister for Women (2005-2006); Paymaster General (2007-2010); Minister for the Olympics (2005-2010); Minister for London (2009-2010); and Minister for the Cabinet Office (2009-2010). She was also Shadow Minister for the Olympics and Shadow Minister for London until 2012.Jowell was appointed Dame Commander of the Order of the British Empire (DBE) in the 2012 Birthday Honours for political and charitable services in particular the Olympics. Notably, Jowell was in charge of London's successful bid to host the 2012 Olympics. Most recently she was bestowed with the distinction of Honorary Fellow of the Faculty of Public Health by the Royal Colleges of Physicians of the United Kingdom.
The Hon. Dr. Chrispus Kiyonga
Minister of Defence, former Minister of Finance, and former Minister of Health, Uganda
Dr. Kiyonga is a Member of Ugandan Parliament and has been the Minister of Defence since 2006. Prior to that, he held several cabinet posts including Minister of Finance (1986-92), Minister of Internal Affairs (1994-96), Minister of Health (1996-2001), and Minister Without Portfolio in the Office of the President from (2005-2006). Dr. Kiyonga has also served as the Chairman of the Global Fund and as a consultant with the World Bank and the African Development Bank. Dr. Kiyonga attended Makerere University School of Medicine, and has an MHS in Population Dynamics from the Johns Hopkins Bloomberg School of Public Health.
Mr. Trevor Manuel
Former Minister of Finance and Minister in the Presidency for the National Planning Commission, South Africa
Mr. Manuel served as the Minister in the Presidency for National Planning and chair of the National Planning Commission, a position he held since 2009 until stepping down in the spring of 2014. He also previously served as Chairman of the Board of Governors of the World Bank, and Governor of the Boards of the African Development Bank and the Development Bank of Southern Africa. He is currently the Chancellor of the Cape Peninsula University of Technology and has a number of honorary doctorates. Manuel's decades-long public service career began when he was elected to the National Executive Committee of the African National Congress and appointed head of the Department of Economic Planning in 1991. Subsequently, he was appointed Minister of Trade and Industry in 1994, he was appointed Minister of Finance in 1996, and in 2009 he was appointed Minister in the Presidency: National Planning. He chaired the Development Committee of the World Bank from 2001 until 2005. Mr. Manuel played an instrumental role as a Commissioner on the Commission for Africa from 2004-2005. He served on the Commission on Growth and Development as a Commissioner from 2006-2008 and chaired the G20 meetings in 2007. In 2007 he was awarded the Africa Finance Minister of the year in Washington. In 2008 Mr. Manuel was appointed Special Envoy for development finance by the UN Secretary General Mr. Ban Ki Moon and was awarded the Woodrow Wilson Public Service Award. Mr. Manuel studied Civil and Structural Engineering at Peninsula Technikon. He also did an Executive Management Programme at Stanford National University in Singapore.
Ms. K. Sujatha Rao
Former Secretary of Health and Family Welfare, India
Ms. Rao has over twenty years of experience in the health sector in India at the state and national level. Most recently, she served as the Secretary of the Ministry of Health and Family Welfare of India and led the launch of the first national program for non-communicable diseases. Ms. Rao has represented India on Boards of the World Health Organization, Global Fund, and UNAIDS. She is co-chair of the WHO's Advisory Panel on Developing a Global Health Systems Research Strategy and a founding Board member of the Public Health Foundation of India.
Mr. Timothy Thahane
Former Minister of Energy, Meteorology and Water Affairs, and Minister of Finance, Lesotho
Dr. Thahane served as the Executive Director of the Africa Group at the World Bank from 1976-1978. He was Lesotho's ambassador to the United States from 1978-1980 after which he became Vice President and Secretary to the World Bank and its Affiliates. Dr. Thahane was Deputy Governor of the South African Reserve Bank from 1996-2001, and was appointed to the Lesotho Cabinet as Minister of Finance and Development Planning in 2002. He held that position until 2012 when he was appointed Minister of Energy, Meteorology and Water Affairs. Memorial University of Newfoundland, St. Johns awarded Dr. Thahane an LLD (Honoris Causa) in recognition of his contributions to finance in 1999.
Dr. Jeanette Vega
National Director, Fondo Nacional de Salud, Chile
Dr. Vega was recently appointed Director of FONASA, the National Health Fund of Chile, after having served as the Managing Director of the Rockefeller Foundation since 2012. She previously served as Director of the of the Center of Public Health Policy at the Universidad del Desarrollo in Chile. Before working for the Universidad del Dessarrollo de Chile, she was Vice Minister of health in Chile, leading the country's 13-step agenda for equity in health. In 2003, Dr. Vega served as a Director at the World Health Organization in Geneva, where she led the equity in health agenda, looking at the social determinants of health and health systems. Dr. Vega started her career as a medical doctor in Chile specializing in Family Medicine. She has a master's degree in Public health from the Universidad de Chile and a Ph.D. in Public Health from the University of Illinois at Chicago.


text:
Spanish Quince Paste
|4 Pound (8 Kilogram)
|1⁄2 Pint (300 Milliliter)
|2 Cup (32 tbs) (Adjust Quantity As Needed)
|Castor sugar
|2 Tablespoon (To Finish)
1. Wash and cut the quinces.
2. Line 3-4 shallow tins with butter or grease proof paper.
3. In a large heavy bottom saucepan, combine the quince quarters and water.
4. Place the pan on a low flame and simmer the fruit until it is soft and mushy.
5. Empty the contents of the pan into a large fine mesh sieve and use the back of a wooden spoon to strain the pulp.
6. Measure the pulp and return to a large saucepan.
7. Measure an equal quantity of sugar and add it to the pulp.
8. Place the pan on a low flame and stir the puree until the sugar dissolves.
9. Simmer the puree, stirring often, until it becomes thick and viscous.
10. Pour into the prepared tins.
11. Allow the puree to dry by leaving the tins in a warm dry place for 3-4 days.
12. Invert the tins and peel of the paper. Cut the paste into squares and dredge generously with castor sugar.
13. Store in airtight containers lined with butter paper. You could layer the squared between sheets on grease proof paper.


text:
Find us on
Crumplebury Farm
01886 821992 (office hours)
We welcome all major
credit and debit cards
Welcome to Green Cow Kitchens, an intimate restaurant based on Whitbourne Estate on the border of Herefordshire and Worcestershire.
We are open to the public every Friday and Saturday evening but are available for private bookings any time subject to availability.
We have a fully licensed bar with a good selection of wine, fine Champagne, local beer and cider and a large selection of lovely soft drinks.
Our mission is to use high quality, seasonal ingredients sourced as locally as possible. We aim to inspire our diners to try different types of food with sophisticated set menus and interesting canapés.
As well as the fine dining in the restaurant, we offer sausages, prime beef, game and other gourmet treats. All are available for purchase when you visit us and also through Whitbourne Community Shop.
to receive updates and details of availability
Notice Board
August menus now live


text:
System and methods resolving an electronic commerce dispute involving one or more parties by selecting one of two modes of resolving the dispute, the first mode being completely driven by an electronic agent and the second mode involving a human dispute resolution specialist; and presenting the resolution of the dispute to the one or more parties.
1. A method for resolving an electronic commerce dispute involving one or more parties, comprising:
electronically providing access to an online dispute resolution system to allow at least one of the parties to initiate a filing of the dispute from an online marketplace;
electronically receiving with the online dispute resolution system transaction data from the marketplace, wherein the transaction data describes transactions within the marketplace;
receiving from at least one of the parties information related to the dispute; and
executing software with the online dispute resolution system to apply an online dispute resolution process that utilizes at least a portion of the transaction data from the market place and the information to assist the parties in resolving the dispute.
2. The method of
3. The method of
4. The method of
5. The method of
6. The method of
7. The method of
8. The method of
9. The method of
10. The method of
11. The method of
12. The method of
13. The method of
14. The method of
15. The method of
16. The method of
17. The method of
18. The method of
communicating the status data from the dispute resolution system to the marketplace; and
highlighting an offender based on the status information.
19. The method of
20. The method of
21. The method of
22. The method of
communicating membership data from the online dispute resolution system to the marketplace; and
automatically showing a visual indicia within the marketplace to indicate the availability of the dispute resolution system and the membership of buyers or sellers in the dispute resolution process.
23. The method of
24. The method of
determining a current mode of resolving the dispute; and
automatically selecting a communication mode based on the determination.
25. The method of
26. The method of
searching the database to identify previously resolved disputes with facts that are similar to the case information;
identifying at least one likely outcome of the dispute based on the outcomes of the identified previously resolved disputes; and
presenting the identified likely outcomes to the parties as a potential resolution to the dispute to assist the parties in negotiating a resolution to the dispute.
27. The method of
training a dispute resolution specialist by requiring the dispute resolution specialist to experience transactions within online marketplaces including at least an auction site;
outputting simulated online dispute resolution cases to the dispute resolution specialists via the computer network to assess the skills of the dispute resolution specialists; and
assigning online disputes to the dispute resolution specialists only upon completion of the training and successful resolution of the simulated online dispute resolution cases.
28. The method of
29. The method of
30. The method of
31. The method of
32. The method of
33. The method of
electronically receiving with the online dispute resolution system enrollment requests from the marketplace; and
automatically initiating enrollment of sellers or buyers within the dispute resolution system in response to the electronic requests from the marketplace.
34. The method of
automatically electronically communicating the transaction data between the database of the online dispute resolution system and the database of the electronic marketplace.
35. A system comprising:
an online dispute resolution system that electronically receives transaction data from a marketplace that provides a web-based community having buyers and sellers of goods and services, the transaction data describing transactions within the electronic marketplace,
wherein the dispute resolution system executes software that utilizes the transaction data and applies a dispute resolution process to assist the buyers or sellers in resolving disputes relating to the transactions, and
wherein the online dispute resolution system electronically provides status data to the marketplace based on participation of the buyers or sellers within the online dispute resolution process.
36. The system of
a database to store facts and outcomes of previously resolved disputes; and
a server that receives case information related to the dispute and compares the case information to the facts of previously resolved disputes stored by the database to produce a result for use in selection of a mode of resolving the dispute, and presents a result of the comparison to the parties via the network.
37. The system of
38. The system of
39. The system of
40. The system of
41. The system of
42. The system of
43. The system of
44. The system of
45. The system of
46. The system of
performs an analysis of the dispute and present pre-programmed recommended resolutions based on the analysis in a first mode;
performs a match of needs of the two parties as defined by the dispute to resolve the dispute in a second mode;
provides a medium for the parties to independently resolve the dispute in a third mode; and
assigns a dispute resolution specialist to resolve the dispute in a fourth mode upon failure to reach a resolution in at least one of the other modes.
47. The system of
48. The system of
49. The system of
50. The system of
a first software program operating the server to assemble the case information from records provided by the parties; and
a second software program operating on the server to assist a dispute resolution specialist in identifying similar cases from a historical database of past cases.
51. The system of
52. The system of
53. The system of
wherein the online dispute resolution system and the marketplace have separate databases, and
wherein the online dispute resolution system comprises a data manager software application to automatically communicate data between the database of the online dispute resolution system and the database of the electronic marketplace.
54. The system of
55. The system of
A portion of the disclosure of this patent document contains material that is subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure, as it appears in the Patent and Trademark Office patent file or records, but otherwise reserves all copyright rights.
The invention relates to an electronic dispute resolution system.
The emergence of the Internet as a common communication medium has crystallized into reality the possibility of electronic (on-line) exchange of goods among buyers and sellers in various global electronic marketplaces. Traditionally, the trading or exchanging of goods is conducted through trading forums, such as classified advertisements, collectible shows, garage sales and flea markets, or through intermediaries, such as auction houses and local dealer shops. The traditional markets are inefficient for a number of reasons. First, their fragmented and regional nature presents economic obstacles for buyers and sellers in meeting, exchanging information and completing the transactions. Second, traditional markets offer a limited selection of goods. Third, they often have high transaction costs from intermediaries. Fourth, buyers and sellers in these markets lack a reliable and convenient way of setting prices for sales or purchases.
The ubiquity and low cost associated with the Internet have turned it into a convenient medium by which consumers can purchase a variety of goods and services. Typically, a customer selects various products or services from a seller over the Internet. Once the customer has finished shopping, he or she enters billing information such as name, address, and credit card number. After verification of credit, the seller ships the product or provides the service to the customer. Since buyers and sellers meet on-line, convenience is achieved cost-effectively using the unique attributes of the Internet to facilitate trading.
The anonymity of the Internet provides a relatively safe medium for unscrupulous organizations. Thus, while convenient, the Internet does not provide a clear and convenient mechanism to resolve after-purchase disputes. These disputes may range from minor complaints about the quality of the product or service, or may involve fraud and other illegal or unethical activities in connection with electronic commerce.
When consumers receive unsatisfactory goods or services, or are involved in a dispute with a vendor or entity, they typically must lodge complaints directly to the vendor by calling the vendor or filling out a complaint form and sending the form to the vendor. Correspondingly, when a customer rejects a valid bill or when the vendor does not receive timely payments, the vendor typically lodges a complaint against the customer in court or uses a repossession/debt collection service. However, the traditional court system is expensive to use and the system may deny justice to those who cannot afford the expense or those with claims too small to justify the expense. This process resolves disputes between two parties and does not inform other consumers about the complaints. Moreover, the current legal system is based on geographic jurisdiction and thus is not effective in dealing with cross-border transactions such as occur on the Internet.
A less confrontational option available to consumers is to file complaints with government and non-profit consumer organizations such as the Better Business Bureau (BBB). These organizations provide services that inform consumers about complaints lodged against an entity such as a company by compiling complaints filed against different companies and then allowing consumers to check the reputation of a particular subject by requesting a report listing the complaints lodged against the subject.
A solution disclosed in U.S. Pat. No. 5,895,450 provides a method and apparatus for handling complaints that allows complainants to lodge anonymous complaints against subjects, informs the subjects of the complaints, permits the subjects to respond to the complaints, encourages settlements of the complaints and holds the parties to the complaints accountable for their conduct while attempting to resolve the complaints. A central computer is programmed to receive complaints and responses, store the complaints and responses in individual data records, and negotiate settlements to the complaints. Once the disputes are resolved, the settlements or judgments are stored along with their respective complaints and responses in the data records. The central computer is also programmed to provide public access to the data records to permit viewing of the corresponding complaints, responses, and settlements for allowing other users to gauge the conduct of the subjects and to encourage the subjects to respond to the complaints in a timely and satisfactory manner. Moreover, the central computer is programmed to monitor and rate the conduct and performance of both the complainants and the subjects during the course of the disputes. The ratings can be used to affect the outcome of the disputes and for other purposes to hold the parties accountable for their conduct during the attempted resolution of the disputes to encourage good conduct and cooperation between the parties during the course of the disputes.
Other dispute resolution systems include Web sites that offer arbitration or mediation. The sites that provide online dispute resolution include sites from the National Arbitration Forum (http://www.arb-forum.com); Arbelest (http://arbelest.com); i-courthouse (http://www.i-courthouse.com). The National Arbitration Forum web site offers a set of resources traditionally available for arbitration on the Internet. Arbelest's web site provides a set of dispute resolution resources, including objective, real-time dispute resolution services, automated claim settlement, and a comprehensive online reference library. ICourthouse's site offers Panel Jury trials that allow the parties to present their case before a jury selected according to demographic information and the jurors' answers to questions. Other dispute resolution sites include CPA WebTrust and internetneutral (http://internetneutral.com); World Intellectual Property Organization (http://arbiter.wipo.int/arbitration); Clicknsettle (http://clicknsettle.com); Cybersettle (http://cybersettle.com); Cybertribunal (http://www.cybertribunal.org); Rent-a-court (http://rent-a-court.com); MIRC (onlinemediators.com); Safeonline (http://www.safeonline.com); Bid$afe (http://www.auctions.com/au/sharedcontent/bidsafe info.asp); i-escrow (http://www.iescrow.com); tradeSafe (http://www.tradesafe.com); http://resolutionforum.org; http://ilevel.com; http://disputes.org; and http://ombuds.org.
In one aspect, the invention resolves an electronic commerce dispute involving one or more parties by selecting one of two modes of resolving the dispute, the first mode being completely driven by an electronic agent and the second mode involving a dispute resolution specialist; and presenting the resolution of the dispute to the one or more parties.
Implementations of the above aspect may include one or more of the following features. The selection of the mode includes applying a case-based reasoning system to assist the determination of the modes. The case-based reasoning system can contain a history file. The history file can contain patterns and precedents, which are applied to generate an outcome prediction to assist the determination of the mode. The outcome prediction can be presented to the parties and can include one or more likely outcomes and associated probabilities of occurrence. Settlement positions can be received from the parties. The dispute can be automatically settled if the settlement positions satisfy a predetermined criterion. The predetermined criterion relates to a monetary or a non-monetary settlement position. The dispute resolution specialist can resolve the dispute by transitioning from a mediation stage to an arbitration stage. The dispute resolution specialist also generates a final recommended resolution that, once accepted by the one or more parties, is recited in a binding contract between the one or more parties stating the willingness to abide by the recommended resolution. The parties can communicate using a plurality of communication modes, including a private mode and a public mode. The communication mode can be selected by the dispute resolution specialist. The communications between the specialist and the parties can be kept private or public. Visual cues can be provided to highlight agreements between the parties. A meta-rating forum on the performance of a particular party can be maintained, and the data stored on the forum regarding performances of sellers and buyers can be accessed. The data can relate to participation in the dispute resolution process, or can relate to compliance of a participant to the final decision made in the resolution of the dispute. An offender in the dispute resolution system can be highlighted. A market-based system can be used for assigning a specialist to a particular dispute. The dispute resolution system can be provided as an insurance covering transactions, where a seller in a transaction is a registered subscriber before a transaction is insured. A visual indicia can be used to indicate membership in the dispute resolution process. The visual indicia can be a medallion. The system can emulate a court for on-line transaction parties.
In a second aspect, a system for resolving online disputes includes a network; an electronic marketplace coupled to the network; one or more sellers selling one or more items at the marketplace; one or more buyers consuming one or more items at the marketplace; and a dispute resolution system coupled to the network to resolve a dispute between one or more buyer and seller parties, the dispute resolution system adapted to select one of two modes of resolving the dispute, the first mode being completely driven by an electronic agent and the second mode involving a dispute resolution specialist.
Implementations of the above aspect may include one or more of the following features. The network can include a wide area network such as the Internet. The items can include products and services. The dispute resolution system can be implemented as a server.
In another aspect, a computer-assisted multi-mode dispute resolution process includes performing a cursory analysis and pre-programmed recommended resolution in a first mode; best match of the needs of the two parties to resolve the dispute in a second mode; providing a medium for the parties to independently resolve the dispute in a third mode; and providing a dispute resolution specialist to resolve the dispute in a fourth mode. Further, the specialist utilizes a combination of mediation, arbitration, and public/private message exchange with the parties. These combinations result in a definitive recommended resolution.
Advantages of the system and methods include one or more of the following. The system is, in effect, an electronic "court" for websites. The websites are technologically integrated into the system to make available the service to their users. The presence of the service on the websites increases the trust and confidence in of consumers in online transactions and thus reduces the incidence of disputes. A medallion can be provided to registered sellers to serve as a visible symbol of trust and increases buyers' confidence in transacting with seller.
The system is efficient and fast since it initially encourages the complainant and the subject of the complaint to directly resolve the complaint with each another. The system allows the subject of the complaint a chance to respond to the complaint and therefore protects its reputation when baseless complaints are filed. Moreover, the system applies a consistent and fair handling of consumer complaints so that on-line forum shopping can be avoided.
The system also provides a multi-mode resolution process that resolves disputes on multiple levels: first, a wizard determines if the dispute is simple in nature and can be resolved without going through the dispute resolution system—if a dispute is found to be simple, the wizard offers a plurality of suggestions for ways of resolving the dispute. For example, simple resolution may include disputing charge with a credit card provider, or contacting a shipping company to track delivery status.
If the dispute is not simple in nature, then other modes of resolution are attempted. The system can apply automatic settlement, where the system tries to match the needs of the two parties; third, failing above, parties are encouraged to independently resolve disputes; and fourth, failing above, a dispute resolution specialist is assigned to the case. Additionally, once the specialist is assigned, disputes are resolved in a style transitioning from mediation to arbitration and that results in a recommended settlement.
The system's multiple communication methods are also advantageous. The specialist uses the communication mode most appropriate to the situation. Exchanges between the specialist and the parties are kept private to allow the specialist to draw out the positions of the parties without causing direct conflict between each other. However, the exchange could also be public (like in a court trial) where the parties are allowed to respond to the other's submissions. Multiple parties can be allowed to participate in the discovery and evidence submission process.
The system also facilitates dispute resolution through a number of tools. The techniques support various information gathering and evaluation stages to prompt a timely settlement between the parties. The dispute resolution staff is aided with a timely and efficient gathering of information from which to formulate a settlement proposal. Moreover, these techniques facilitate a prompt assessment of the status of a claim. The techniques also automatically assemble data from records provided by both parties and calculate relevant settlement proposals to be sent to the parties.
The system also applies automatic tools such as an intelligent predictive reasoning system (also called case-based reasoning (CBR) system). CBR assists parties in disputes by indicating the likelihood of a particular outcome. This helps parties request reasonable solutions thereby increasing the likelihood of an easy settlement. It also assists the dispute resolution specialist in identifying similar past cases and indicating likely outcomes and their associated certainty. The system matches new disputes to "cases" from a historical database and then adapting successful outcomes from the past to the current situation. This technique increases the efficiency of the dispute resolution process and provides a high degree of decision uniformity. This effectively creates a semi-automated precedent-based resolution system.
Another tool automatically disaggregates elements of the dispute and visually highlights areas of agreement and disagreement. Such visual cues highlight agreement and facilitate a settlement of the dispute.
Further, the system provides a meta-rating forum where data is stored on the "performance" of sellers and buyers (for example, participation in the dispute resolution process, compliance with settlement, among others). The form is applicable across sites and enables sellers and buyers to build reputation across sites where they would like to transact. This mechanism also allows offenders of the system to be highlighted.
Additionally, the system provides a market-based system for assigning specialists. In more complex disputes such as business-to-business disputes, the specialists can choose their cases. This allows for the best match of specialization and interest and leads to the most effective resolution for the case.
The system allows consumers visiting a particular Web site to have greater assurance that the Web site provides a reasonable means to resolve differences between the consumers and the Web site after the products/services have been purchased. For sellers, the increased consumer confidence leads to higher volume of sales and improves customer relationship. By providing reputable sellers with a symbol indicating that disputes will be handled in a professional manner, the system enables the seller to tap into new markets, regardless of the longevity or brand-recognition of the seller in individual marketplaces. Buyers benefit by eliminating frustrating and costly delays associated with purchasing from new or unknown sellers, allowing buyers to price shop among sellers via electronic commerce for an optimal price and selection of goods without needing a prior business relationship. The system also reduces the buyer's administrative expenses and time in submitting complaints. The web-based dispute resolution system enables disputes to be resolved efficiently and quickly.
Other features and advantages will become apparent from the following description, including the drawings and the claims.
One exemplary person-to-person trading place on the Internet is eBay, located at www.eBay.com. eBay is a Web-based community in which buyers and sellers are brought together in an efficient auction format to buy and sell items such as antiques, coins, collectibles, computers, memorabilia, stamps and toys. The eBay service permits sellers to list items for sale, buyers to bid on items of interest and all users to browse through listed items in a fully-automated, topically-arranged online service that is available 24 hours a day, seven days a week.
The seller 104 may be a manufacturer. The marketplace 102 and the seller 104 can communicate directly with each other, or can communicate over a network 120. The network 120 can be a wide area network such as the Internet. The one or more consumers 106 can communicate with the marketplace 102 and indirectly the seller 104 over the network 120. A multiparty community 110 having a first party 112, a second party 114 and an nth party 116 can communicate with the network 120. Further, the first party 112, second party 114 and nth party 116 can communicate directly with each other.
Also connected to the network 120 is a dispute resolution system 130, which is detailed below. The dispute resolution system 130 can communicate directly with a network having one or more dispute resolution specialists 140. Alternatively, the dispute resolution specialists 140 can access the dispute resolution system 130 using the network 120.
The dispute resolution specialist can be a person who is trained in the art of conducting dispute resolution, including but not limited to mediation and arbitration. The dispute resolution specialist can also be a person who has had substantial experience mediating or arbitrating a range of disputes. Further, the dispute resolution specialist can be a person who has successfully completed a comprehensive mediation training program, or can be a person who has knowledge of the legal parameters of dispute resolution practices.
Each dispute resolution specialist 140 completes a rigorous training process. In one embodiment, the training is multi-phased. In phase 1, the specialist receives an introduction to online marketplaces. The specialist experiences first-hand sample transactions at sample auction sites, barter sites and direct-to-business arenas. In phase 2, the specialist receives an introduction to the online dispute resolution process. In phase 3, simulated dispute resolution cases are presented to the specialist as test cases. The skills developed in training cut across dispute arena. Criteria for successful completion of training include: ability to handle online material and to maneuver among online sites; ability to write intelligent articulate emails; understanding of internet marketplaces; demonstrated facility with the dispute resolution system through three simulations, and demonstrated dispute resolution skills through one simulation. After completing the basic training process, the specialists function as professionals who bear the responsibility for ensuring that they have the requisite content expertise about the dispute arena for the dispute at hand.
Referring now to
Referring now to
The server 158 receives data from a set of remote objects that reside in the partner's system 166. The remote objects, which can be enterprise Java Beans, are provided to allow business partners of the system to integrate with the dispute resolution system. Both DCOM objects and Enterprise Java Beans models can be used. These objects provide functionality to receive and send specific information to the dispute resolution system 130. The objects will transparently deal with communication issues including server unavailability and performance. Example functionality includes informing the dispute resolution system 130 of relevant partner transactions and allowing partners to query the dispute resolution system data such as the status of a specific marketplace seller 104.
The server 158 in turn communicates with a structured query language (SQL) server 160. The SQL server 160 also communicates with a data manager 162. The data manager 162 in turn communicates with one or more partner databases 164. Partners integrate with the system, by exposing relevant functionality on their respective websites, for example, allowing customers to dispute a transaction. This integration is achieved by a predefined set of URLs that a partner embeds in the partner's HTML application.
Referring now to
From the welcome page 242, if the seller enters its identification and password information, the process of
From the welcome page 242, if the seller enters its identification and password information, and if the seller is registered with the system of
In all the above cases, if the seller's coverage is successful, the process updates a membership profile database, notifies the applicant of acceptance, and sends indicia such as a medallion to be displayed on the seller's point of sale.
When the submit button 279 is selected, the process then checks whether the buyer is authorized under his or her credit arrangement. If not, the process requests the user to reenter his or her identification information. Alternatively, if the user is authorized, the process updates a membership profile database, notifies the applicant of acceptance, and buyer can proceed to file the dispute. During normal transactions, the buyer can check whether a dispute resolution system logo is shown on the seller's site. If not, the buyer can request the seller to be a member of the dispute resolution system. If the seller agrees to join the dispute resolution system, a registration process is performed. Alternatively, if the seller does not agree to the terms of the dispute resolution system, the buyer makes a decision as to whether he or she is willing to commit to purchasing without the appropriate dispute resolution assurance and either proceeds with the transaction or cancels the transaction.
After purchase, if the buyer is dissatisfied with the online transaction previously entered into, the buyer can file a complaint if he or she desires.
From step 286, if the complaint wizard determines that the transaction is covered by the system, the complaint wizard 284 determines whether the complainant is a seller or a buyer. If the complainant is a seller, the complaint wizard 284 indicates that a fee to file a dispute will be billed to the previously entered credit card account (step 288). Next, the wizard 284 guides the user through the filling out of a complaint form (step 290). If the user does not wish to initiate the complaint, the system of
From step 286, if the transaction is covered by the system (i.e., the seller is a registered user and covered for that marketplace and the transaction occurred after the coverage began), the complaint wizard 284 indicates to the user that there is a fee to file the dispute that will be charged to the credit card as previously entered. The complaint wizard also prompts the user to enter credit card information and submits the information to a credit card provider to get approval. From step 292, if the credit card information is incorrect, the complaint wizard 284 indicates that the credit card was not approved and requests the user to either re-enter the information, in which case the process loops back to step 292 or alternatively, if the user wishes to cancel the transaction, the process loops back to step 282 to continue handling additional disputes. From step 286, if the buyer is an unregistered buyer, the system proceeds to step 270 to perform buyer registration.
The dispute resolution process is conclusive, i.e., it always results in a definitive resolution. There are four methods by which the system yields a definitive resolution. They are as follows:
1) Quick Resolution. The desired settlement entered by each party is compared and if there is a 100% match on selected items, e.g., monetary settlement, the dispute automatically settles and the parties are informed via email. The desired settlement items that are required to match is likely to evolve over time to more be more complex than a simple comparison—but the concept of Quick Resolution will remain unchanged
2) Independent Resolution. After viewing the facts of the complaint filed, the respondent is given the option to directly resolve the case with the complainant. If the respondent chooses to do so, the complainant is notified and the parties are given 3 weeks to resolve the case directly. Either party may re-activate the case with the system and ask for a dispute resolution specialist to be assigned to the case at any point within the 3 weeks or for 30 days after that. The respondent may also be shown sample resolutions from the system's case-history database to help him/her directly resolve the case
3) Conciliation. If both the above options do not work or are not applicable, the system assigns a dispute resolution specialist to the case. The dispute resolution specialist first tries to "mediate" a settlement between the parties, i.e., tries to get the parties to agree to a mutually agreeable settlement. This is carried out via email exchange between the dispute resolution specialist and the parties. Exchanges between the parties occurs via the system's website. One party does not see the other party's responses.
4) Resolution. Where conciliation is not possible, the dispute resolution specialist passes a resolution based on the facts of the case presented. The dispute resolution specialist does this by collecting the necessary information and evidence from the parties. The parties can see the information/evidence submitted by the other party. The parties are also given the opportunity to respond to the other party's submissions.
Referring now to
From state 402, if the complainant is eligible for ADR, the case proceeds to an ADR-eligible state 406. From the ADR-eligible state 406, if the respondent does not respond within a predetermined period such as fourteen days, the case proceeds to the unresolved state 404. Alternatively, if the respondent responds from state 406, the case proceeds to a resolution state 408.
From state 406, if the respondent does not respond within a predetermined period such as two or seven days, a reminder is set to the respondent and the complainant is notified of the delay in state 406.
From state 408, if the respondent chooses an independent resolution method, the case proceeds to an independent-resolution-without-reactivation state 410. From state 410, if the party does not change his or her mind within a predetermined period such as 48 hours, the case proceeds from state 410 to a state 412 which indicates that the case is undergoing independent resolution. The case remains in state 412 if the parties are satisfied. From state 412, if a predetermined period such as 30 days have passed since the party was asked if they were satisfied, then the case is considered closed and the case proceeds from state 412 to 404.
From state 408, if the case needs to go to conciliation, the case proceeds to state 414 that waits for a dispute resolution specialist assignment. State 414 can also be reached from state 412 if either party reactivates the case. From state 414, if a dispute resolution specialist is available, the case proceeds to state 416 where it is reviewed by the dispute resolution specialist. If the dispute resolution specialist does not respond within 48 hours, the dispute resolution specialist is sent a reminder.
From state 416, if the dispute resolution specialist indicates that the case cannot be resolved, the case proceeds from state 416 to the unresolved state 404. Also, while in state 416, if the dispute resolution specialist does not respond within 48 hours, the case proceeds back to state 414 to accept a new dispute resolution specialist assignment. This process is also performed if the dispute resolution specialist declines the case.
From the case-ready-to-be-solved state 408, if both parties request monetary settlement and the requested amounts are close or overlap each other slightly, the system automatically settles at the amount requested by the complainant and the parties are informed. Alternatively, if the amount is within 20% of each other, the parties are asked if they will settle at the midpoint of their offers. If the parties agree, then the case proceeds from state 408 to a quick-resolution state 418. From the quick-resolution state 418, if both parties accept the settlement, the case proceeds to a resolved state 420. Alternatively, if at least one party declines the settlement, the case proceeds from state 418 to a case-ready-for-resolution-post-quick-resolution state 426.
From state 426, if it is determined that the case should go to conciliation, the transition from state 426 to state 414. From the case-review state 416, if a dispute resolution specialist accepts, the case transitions to a resolution-in-progress state 430. If sufficient facts exist to pass resolution of the case, the case proceeds from state 430 back to state 420 where it is resolved. Alternatively, if insufficient facts exist to pass resolution, the case proceeds from state 430 to a conciliation state 432.
While in conciliation state 432, the specialist exchanges messages with the two parties to try and reach a mediated settlement. While in the conciliation state 432, if the dispute resolution specialist sends conciliation messages, the case transition to state 434 where it awaits a response. If the parties respond, then the case transitions from state 434 back to state 432. Alternatively, if the parties do not respond within a predetermined period such as 48 hours, the system transitions from state 434 back to state 432.
If a mediated settlement is reached, the case transitions from the conciliation state 432 to the resolved state 420. Alternatively, while in the conciliation state 432, if the dispute resolution specialist sends conciliation messages, the system transition to state 434 where it awaits a response. If the parties respond, then the system transitions from state 434 back to state 432. Alternatively, if the parties do not respond in 48 hours, the system also transitions from state 434 back to state 432.
From state 432, once the dispute resolution specialist decides that conciliation is not possible, the case transitions from the conciliation state 432 to an information-gathering state 436. In state 436, if the specialist decides not to attempt conciliation again, then the case transitions from state 436 back to state 432. Alternatively, if sufficient facts exist to pass resolution, the case proceeds from state 436 back to the resolved state 420. Further, while in the information gathering state 436, if the dispute resolution specialist requests information or evidence, the case transitions from state 436 to state 438 where the system waits for a response from one of the parties. If the primary party does not respond within 48 hours, the case transitions from state 438 back to state 436. Alternatively, if the primary party responds, the case transitions from state 438 to state 440 where it awaits a response from a secondary party.
From state 440, if the secondary party responds, the case transitions from state 440 to state 436. Alternatively, if the secondary party does not respond, the case also moves back to state 436 to continue the information gathering process.
The evidence collection process discussed above enables the parties to electronically submit photographs (JPEG, GIF file attachments) as well as expert testimonials (scanned and submitted electronically). The system can resolve disputes among multiple parties and allow the additional parties, the complainant, respondent and specialist (e.g. appraiser) to participate in the discovery and evidence submission process.
Using the above life cycle diagram, an exemplary process for initiating a complaint is discussed next. First, a complainant submits a complaint. Upon receipt of a complaint, the system sends an acknowledgment message to the complainant. The acknowledgment can be sent using regular mail, electronic mail, or any other suitable medium. Next, the system sends a notification message to a respondent. The notification can be sent using electronic mail, for example. Next, the system determines whether the respondent has responded within a first predetermined time limit. If the respondent fails to respond within the first predetermined time period, the system sends a reminder message to the respondent and notifies the complainant that a delay has occurred.
The system then waits for a second predetermined delay and checks whether the respondent has responded after the second predetermined period. If the respondent fails to respond during the second time period, the system sends an urgent reminder or message to the respondent about a possible default action against the respondent. Then, the system waits for a third predetermined period. Next, the system checks whether the respondent has responded to the urgent message. If the respondent fails to respond after the expiration of the third time period, the system notifies the respondent of an adverse (default) decision; notifies the complainant of a default victory; and closes the case.
If the respondent acknowledges receipt of his or her notification and responds to the dispute resolution system, the system requests information and/or evidence from both parties. Next, the system requests settlement offers from both parties and determines whether the responses are timely. If not, the system applies a set of default values as settlement offers. The system then determines whether the parties offers are within a predetermined range. If so, the system takes the offer and informs both parties. Alternatively, if the parties are far apart in their settlement offers, the system identifies and checks whether a dispute resolution system specialist can handle the dispute.
Once a specialist accepts, the system retrieves necessary information and sends the information to the specialist. The specialist first tries conciliation, i.e., tries to mediate a settlement between the parties. Failing that, the specialist requests information or evidence necessary to pass a resolution. Hence, by the end of the process, the specialist can make a final decision, upon which the case is closed.
The process communicates with the disputing parties as frequently as necessary to ensure full involvement. All parties are informed of every action that takes place during the process. All parties are also informed of what the next steps will be and are alerted to what they should expect in the near future. In one embodiment, steps associated with resolving a particular complaint once a complainant files a complaint are as follows:
Acknowledgement email to complainant.
Notification email to respondent.
If respondent does not respond to filed complaint after 48 hours:
If respondent still does not respond after 7 days:
If respondent does not respond after 14 days:
Once dispute resolution specialist is assigned:
If dispute resolution specialist does not respond within 24 hours, reminder sent and response urgently requested in the following 24 hours.
If dispute resolution specialist still does not respond:
Notification of request for conciliation information sent by dispute resolution specialist to chosen party
Above step is repeated as many times as dispute resolution specialist deems necessary.
If successful, the dispute resolution specialist passes a conciliated settlement and the parties are informed.
If either party does not respond to conciliation request within 24 hours:
If the party does not respond within the next 24 hours, dispute resolution specialist passes resolution based on information already received
Information Gathering
Notification of request for information/evidence sent by dispute resolution specialist to chosen party.
Above step is repeated as many times as dispute resolution specialist deems necessary.
At the end of this process, dispute resolution specialist passes a resolution and the parties are informed.
If either party does not respond to request within 24 hours:
If the party does not respond within the next 24 hours, dispute resolution specialist passes resolution based on information already received.
Both parties are informed once resolution is passed.
Referring now to
Referring now to
From step 502, if the process 500 is in a conciliation mode, the process 500 checks whether the parties should be in a public messaging mode (step 506). If so, the process 500 jumps to step 504. Alternatively, the process 500 checks whether the parties should be in a private messaging mode (step 508). If so, the process 500 handles communications between parties in a private manner (step 510). From steps 503, 508 and 510, the process 500 exits.
Referring now to
The search of cases with similar facts can be done using a conventional database search, or can be done using a number of machine learning systems, including case-based reasoning, neural networks, fuzzy networks, genetic algorithms (including genetic programming and classifier systems), Evolutionary Strategies, Evolutionary Programming, ADATE program induction, cellular automata, Box Jenkins optimization, ARMA optimization and many others. Rather than applying a direct computational approach, these systems create one or more proposed solutions in the form of data and computer program entities, and iteratively alter the data and/or entities for finding known solutions to the dispute at hand.
As discussed above, the system enhances consumer's comfort and security of conducting online transactions using a combination of technology and human infrastructure that allows an objective third party to resolve disputes arising from online transactions. Disputes are resolved in as fair a manner as possible, and the dispute resolution process is conclusive, i.e., it always results in a definitive resolution. The dispute resolution process turnaround time is short. The system communicates with the disputing parties as frequently as necessary to ensure full participation and involvement. The process minimizes, where possible, lengthy or duplicative data entry by disputing parties. Further, dispute related data is treated with highest levels of security and as highly private
The techniques described here may be implemented in hardware or software, or a combination of the two. In one embodiment, the invention is implemented in a computer program executing in a computer system. Such a computer system may include a processor, a data storage system, at least one input device, and an output device.
The above-described software can be implemented in a high level procedural or object-oriented programming language to operate on a dedicated or embedded system. Software may include microcode or conventional program implemented in a high level procedural or object-oriented programming language to communicate with a computer system. However, the programs can be implemented in assembly or machine language, if desired. In any case, the language may be a compiled or interpreted language.
Each such computer program can be stored on a storage medium or device (e.g., CD-ROM, hard disk or magnetic diskette) that is readable by a general or special purpose programmable computer for configuring and operating the computer when the storage medium or device is read by the computer to perform the procedures described. The system also may be implemented as a computer-readable storage medium, configured with a computer program, where the storage medium so configured causes a computer to operate in a specific and predefined manner.
While the invention has been shown and described with reference to one or more embodiments thereof, those skilled in the art will understand that the above and other changes in form and detail may be made without departing from the spirit and scope of the following claims.
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Non-Patent Citations
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Chris Korn, character designer at FUSE Animation, explains how he brings his creatures to life with CINEMA 4D and Zbrush.
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WHITE PLAINS, N.Y., Nov. 26, 2012 /PRNewswire/ -- Burlington Coat Factory continues to break records each year, having raised close to $3.4 million this fall through its company-wide initiative encouraging its customers to purchase paper balloon icons as a donation to The Leukemia & Lymphoma Society (LLS) to help fund cancer research and patient services.
With this unprecedented effort, Burlington Coat Factory, LLS's #1 national corporate Light The Night® Walk partner, has now raised more than $16 million to support LLS initiatives during the 11 years it has been supporting this campaign.
"The Leukemia & Lymphoma Society is extremely grateful to Burlington Coat Factory, its employees and customers, who are helping to make a difference in the lives of so many patients and their families through this initiative," said John Walter, LLS president and CEO. "It is thanks to the generosity of partners such as Burlington Coat Factory that LLS continues to be able to help advance blood cancer therapies and quality of life improvements for blood cancer patients."
Burlington Coat Factory's campaign ran from July through the end of October at all its stores located in 44 states and Puerto Rico.
In addition to the balloon icon program, Burlington Coat Factory associates participated in Light The Night Walks throughout the country. Light The Night Walk is LLS's evening walk campaign held in communities across the country each fall to honor and commemorate lives touched by cancer and raise funds to support blood cancer research and help patients and their families.
"A strong commitment to community has long been a part of Burlington Coat Factory's heritage. Thanks to the generosity of our customers and the dedication of our associates, we are delighted to have been able to make such a significant contribution to the Leukemia & Lymphoma Society," said Thomas Kingsbury, president and
|SOURCE The Leukemia & Lymphoma Society
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PS1 collection
The redesigned PS One was the first big purchase I had made with my own money. I had so many fun times with that system. Here is a list of games that I still have today.
The redesigned PS One was the first big purchase I had made with my own money. I had so many fun times with that system. Here is a list of games that I still have today.
Played this after Retro Helix. The ending of Retro Helix made more sense.
I liked the cell shading art style of this game. I was disappointed when Fear Effect 3 was cancelled. I started print out of F.A.Q.s for this game to get past the puzzles.
The manual that came with the game had nice art work from Yoshitaka Amano. I became a fan of his work ever since.
My first turn based strategy game. I would make extra moves or hit my own guys to gain more experience. I also got into the habit of reloading an old save to not permanently lose dead characters.
It was great that the first two Final Fantasy games were remastered for PS1. The problems is that I never got around to finishing both games.
I played this game during the PS2 era. I do not have much fondness of it as other people do. The music is amazing.
Lot of reading menu boxes. It is was very deep game.
Fell in love with character design and art style. I appreciate that Zidane is more upbeat than Squall and Cloud.
There was a point in my life that I was obsessive about Mortal Kombat. Thankfully I resisted buying Sub-Zero Mythologies and Special Forces.
I really like this game but did not get around to finishing it. Became a fan of Kazuma Kaneko's character design.
I did not start playing Resident Evil games until after Code: Veronica. I only played through the Jill scenario because she can carry more items. The cheesy cinematics and poorly translated dialog gave the game charm.
I bought this game and the Director's Cut when it was on the Greatest Hits label. I had a great time playing this game.
Not as much fun as playing resident Evil 2 but had a good time. I was amazed that Jill Valentine can run around in tank top and not have a wardrobe malfunction.
Really enjoyed the music in the game. Had more fun using the debug menu to cheat. It's disappointing that this franchise has not evolved to better games.
A huge improvement from the previous game. The mission level creator is a great addition. It sad that this was the last game Mary Kay Bergman voiced before she committed suicide. She is best know for voicing all the female characters in South Park.
This game made me enjoy Street Fighter again. I was playing a lot of Mortal Kombat at the time and became disinterested in SF. The game was on sale at a Game Stop and I bought it. The animations and art style is way better then what I remembered from SF2. The only draw back is this game goes not support analog control. Playing a fighting game with digital control can wear down the thumb.
The reason why I like playing video games. At the time is was the amazing game I ever played. It was like looking at the future. I never thought a console can do so much. I thought the story was better realized then most Hollywood action movies at the time. The game play mechanic have not aged well. This game helped raise the medium of video games to a higher level.
An expansion for Metal Gear Solid. I wished it had more levels playing as the Cyborg Ninja. Wished that Konami released Metal Gear Solid: Integral in North America.
One of the best RPGs that Squaresoft has released. The story was bit hard to follow but an excellent game. A must have for JRPG fans. The game is more cheaper on PSN than what I payed for brand new 2001. $40 dollars as opposed $10. It's disappointing that Xenogears spiritual successor--Xenosaga--could not carry the mantle.
At the time I first played the game. Did not think of how hardware limitations dictated game play mechanics. The game being set at night, fog to shorten the draw distance. Became a fan of Akira Yamaoka's music.
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Approved suppliers to the University. An approved supplier is a one which has been through a full tender process.
The GeM contracts database has replaced CuPID and is the portal for Higher Education agreements and Frameworks open to HE institutions across the UK.
Please note that when there is more than one supplier, your institution may have undertaken a mini-tender or further competition exercise to appoint a sole approved supplier from these lists: otherwise you are advised to undertake a benchmark or mini-tender exercise of all available suppliers as appropriate.
Please find below a list of approved suppliers to the University. This is where the University has been through a tender process to appoint. For all other commodities not listed below please use the link above, which will direct you to the GeM website.
Account Manager - Geoff Morton - email@example.com 01792 704883 / 07967 754021
Icon - Androulla Webb - email@example.com 01633 897086
Waters Creative Ltd - Rachael Wheatley - firstname.lastname@example.com 0845 860 601
Elevator Design - Steven Braham - email@example.com 029 2043 7910
Account Manager Alan Fox - email@example.com 01792 796001 / 07712 140683
01792 474747 / 01792 545454
Account Manager Hayley Clarke - firstname.lastname@example.com 01223 830400


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25 year old man | Willington, CT, USA | Seeking women 18-26 within 50 miles
About to delete this
I work full time and than some. I'm in the military. Country boy. I've lived more places than most have in a life time. I'm extremely adventurous. I actually do the things i listed in my "interests" section. I very rarely watch tv, if I do it's a movie or program (most likely on Netflix). I love big trucks and fast motorcycles, I prefer street bikes over Harleys. I work at night so if you want to catch me for conversation I suggest trying in the morning. I prefer girls thin, petite and slightly on the crazy side (they're more fun). Although sweet and kind is perfectly acceptable :) Cuddling on the couch watching movies is great, but when adventure time comes, I want a girl who's always game for some new excitement. I never go too long without some good excitement or new scenery. Come with me, I'm a gentleman. You'll have fun I guarantee it ;) I have alot planned for this year and i would love to have a cute healthy girl to join me on my many excursions, etc. Skydiving, sight seeing, 4 wheeling, Lots of swimming. Oh and I'm gonna be going out of the country soon for a vacation, I'm just not sure where yet. I'm thinking either Australia or I'm going on a cruise to the Caribbean, or both. Either way I'd much prefer to have a good girl by my side. I work alllot. So if you can't handle a guy who works hard, I suggest finding a guy that collects unemployment checks. I'm sure he'll have allot more time on his hands. What I like in a girl: My age, skinny, short, freckles on her nose, tattoos, listens to country music, Scorpio.
Camping , Coffee and conversation , Cooking , Dining out , Fishing/Hunting , Gardening/Landscaping , Hobbies and crafts , Movies/Videos , Music and concerts , Exploring new areas , Nightclubs/Dancing , Playing cards , Playing sports , Travel/Sightseeing , Video games , Wine tasting
Aerobics, Auto racing / Motorcross, Basketball, Billiards / Pool, Bowling, Football, Hockey, Inline skating, Other types of exercise, Running, Skiing, Swimming, Walking / Hiking, Weights / Machines
I exercise 5 or more times per week.
I like Birds, Cats, Dogs, Exotic Pets, Fish, Horses
I love dogs and I've always had a thing for birds of prey. Like falcons and hawks. I'm currently looking for a German Short Haired Pointer. As soon as I locate a good puppy from a good breeder, I'll be getting one immediately!
Most of my fav. hot spots are hiking/fishing spots...I keep those secret ;) Unless you're really nice, than I might show you!
Free time I am most likely going to be riding my streetbike, hiking, fishing or kayaking! When I'm home at night I like getting lost in a good adventure book, if not that I'll be surfing through netflix.
Currently reading Born Of Fire for the second time.
Z{{Cta}} {{#if HasMoreInfo}} ?{{CtaSecondary}} {{/if}}
|What he is looking for
|5'6" (167cms)
|3'0" (91cms) to 5'5" (165cms)
|Body type:
|Athletic and toned
|Slender, About average, Athletic and toned
|No preference
|No preference
|I'll tell you later
|No preference
|Social Drinker
|No preference
|Law enforcement / Security / Military
|No preference
|$75,001 to $100,000
|No preference
|Never Married
|No preference
|Have kids:
|Wants kids:
|No preference
|White / Caucasian
|No preference
I believe I'm Polish, French, Indian, Irish, Lithuanian
|I'll tell you later
|No preference
|No preference
|Some college
|No preference


text:
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Paul Lewis/SINGAPORE
THE PHILIPPINE AIR force is expected to narrow its evaluation of competing fighter aircraft to a shortlist of two or three final contenders by October.
According to local sources, the air force is looking at new-build and upgraded secondhand fighter types. The number of aircraft initially required in the first five years varies between eight and 18, depending on unit cost.
A US Government offer of embargoed Pakistani Lockheed Martin F-16A/Bs, is viewed by many observers, as the most attractive choice. Nine of the 28 F-16s built and in storage have already been offered to Indonesia for just over $9 million a unit.
Slightly cheaper, at around $7 million apiece, is the upgraded Israel Aircraft Industries Kfir 2000. Up to 18 surplus Israeli air force fighters are being offered, fitted with the Elta 2032 radar. The Rafael Python 3 air-to-air missile is also included in the package.
McDonnell Douglas is proposing a more expensive solution in the form of eight new-build F-18C/Ds. To keep costs down, the F-18 package would be similarly structured to the $390 million Foreign Military Sales deal recently signed by Thailand for eight aircraft.
Other aircraft under consideration include the Dassault Mirage 2000 and MAPO-MiG MiG-29. Earlier offers of secondhand French Dassault Mirage F-1s and Denel Cheetahs from South Africa appear to have been rejected.
Aircraft are urgently needed to replace the air force's antiquated fleet of five Northrop Grumman F-5A/Bs. The air force's aircraft numbers were recently bolstered with the "purchase" of three former South Korean air force F-5s for a nominal sum.
Funding for the new fighters is still subject to the Philippine Senate approving a supplementary P50 billion ($1.9 billion) military modernisation budget. The five-year provision has already cleared Congress, but is not expected to pass the Senate's Appropriations Committee before August.
The fighter programme, however, is one of three high-priority equipment procurements, which are being allowed to proceed in advance of the budget, with a circular of requirements already having been issued.
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text: by Jonathan Young ECM Sun Newspapers Two Otsego brothers, Ransom A. Bartlett and George W. Bartlett, fought side by side in Company D of the 1st Minnesota. Ransom Bartlett was 24 when the war broke out and had already settled into a job as a carpenter in the Otsego Township. Originally from Canada, ...Read More


text:
Ed Killer: 'Bite Back' shark event at Kona Beach Cafe draws flak
The headline "Shark Bites Man" is always an attention-getter. But over the weekend, the opposite headline — "Man Bites Shark" — has generated a stir nearly as equal.
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December 8, 2004 8:10 AM PST
Sharman lawyer: Witness switched sides
- Related Stories
Witness says Kazaa activity can be monitoredDecember 6, 2004
Report asserts Kazaa makes the rulesDecember 3, 2004
Witness assaults Kazaa filter claimsDecember 2, 2004
Key witness takes stand in Kazaa trialDecember 1, 2004
Sparring begins in Kazaa trialNovember 30, 2004
Music industry lashes out at Kazaa trialNovember 29, 2004
Kazaa heads to court for file-swap trialNovember 28, 2004
Kazaa copyright trial set for NovemberJuly 2, 2004
Sharman attorney Mark Lemming revealed on Wednesday an e-mail that University of Melbourne professor Leon Sterling sent to an employee at Sharman. The e-mail stated that Sterling was withdrawing an offer to be an expert witness for Sharman during the civil trial, saying that writing a report requested by Sharman would be "stretching his expertise."
During cross-examination, Lemming used the e-mail to question Sterling's expertise in the trial against the company, which makes the Kazaa peer-to-peer software.
"Your lack of experience in P2P makes it difficult for you to tell the court of any feasibility for the propositions you mentioned," Lemming said.
The exchange is part of a trial in which major record labels Universal Music Australia, EMI, Sony BMG Music Entertainment, Warner Music Group, Festival Mushroom Records and 25 additional applicants are suing Sharman and associated parties--including Brilliant Digital Entertainment, Altnet, Sharman CEO Nikki Hemming and others--over alleged music copyright infringement made using the Kazaa software. The trial, which began last week, is taking place in Sydney.
Sterling responded to Lemming that it was not possible for him to do a report on how peer-to-peer networks behave, which Sharman had previously requested, because he did not have the resources to do so in a short period of time.
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You can now invite anyone to meet at your favorite Starbucks.
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42 year old man | Hayward, CA, USA | Seeking women 30-39 within 25 miles
Active within 24 hours
Let's spoil each other
I enjoy running or hitting the weights most days. It gives me clarity about things I need to continue to work towards in my life. I like to challenge myself and keep goals by signing up for running or obstacle events. It's also a great way to keep a great perspective when life throws you curve balls. I am slowly working on my graduate degree and being a single father it's going to take time to finish. I know the reward in the end will definitely be worth it. I enjoy going out with friends for a night on the town. I think it would be a great to spend nights relaxing with someone you truly care about too. I enjoy dancing a lot and still need would love to take dance lessons with someone as well. I have a pretty well rounded music interest from Spanish music, raggae, house, alternative, and country I believe in working hard no matter the gender at home but I still enjoy being a chivalrous any chance I get. I am also a romantic at heart and believe I'll truly find that lady that I'll enjoy doing amazing things for everyday I'm still working on being a great cook but I get enthusiastic about the idea. I enjoy celebrating the holidays and celebrating good times. I also stay pretty well organized but as a single parent we definitely have to keep our calendars straight. I like planning things but enjoy doing something spontaneous. I am kid at heart and love doing things with my daughters. They bring out the joys in the world as do all kids, they're truly amazing. I have a pretty easy going personality and put emphasis on not standing in the way of others happiness. I love hikes, getting out of the house, snowboarding, the roar of the crowd, and having a great personalities that enjoy laughing around me. I enjoy swimming, rafting, horse back riding, zip lining, sky diving, hang gliding, snorkeling, scuba diving, snow boarding, sporting events, concerts, tattoos, dancing, wine tasting, hot air ballooning, bartending, car racing, motorcycle riding cuddling, and working to learn to dj. I'd love to speak many languages but do pretty well with Spanish. I love the idea that one day I'll design my own house and own real estate investments but that's later. Even more cool might be to design a business. Ice cream is one of my weaknesses. :-) There are many great things about so many people here and it's hard to know what they are by the few lines here. Hope your day is great. Thanks for reading.
Camping , Coffee and conversation , Business networking , Cooking , Dining out , Fishing/Hunting , Gardening/Landscaping , Hobbies and crafts , Movies/Videos , Museums and art , Music and concerts , Exploring new areas , Nightclubs/Dancing , Performing arts , Playing cards , Playing sports , Shopping/Antiques , Travel/Sightseeing , Volunteering , Watching sports
Aerobics, Auto racing / Motorcross, Baseball, Basketball, Billiards / Pool, Bowling, Cycling, Dancing, Football, Golf, Martial arts, Other types of exercise, Running, Skiing, Tennis / Racquet sports, Walking / Hiking, Weights / Machines, Yoga
I exercise 5 or more times per week.
I like Birds, Cats, Dogs, Exotic Pets, Fish, Horses
I like them but they are like raising kids and some one still has to clean up after them
Middle of the Road
Lake Tahoe, Reno, Las Vegas, Bay Area, San Diego,
San Jose State University, San Jose, CA
I don't watch much TV but enjoy movies and anything that gets my heart racing. I went to UFC venue, raced a NASCAR car, and have a love of life.
I snowboard, attend concerts, find new hiking trails, sign up for 10k runs and obstacle courses, attend concerts and sporting events, jump around at music venues. Ive recently zip lined, hot air ballooned, white water rafted, hang glided, and much mo
I'm still trying to finish reading the Internet
Z{{Cta}} {{#if HasMoreInfo}} ?{{CtaSecondary}} {{/if}}
|What he is looking for
|5'7" (170cms)
|5'0" (152cms) to 5'5" (165cms)
|Body type:
|Athletic and toned
|About average, Athletic and toned
|No preference
|Light brown
|No preference
|No Way
|No Way
|Social Drinker
|No preference
|Technical / Science / Computers / Engineering
|No preference
|$100,001 to $150,000
|$35,001 to $50,000, $50,001 to $75,000, $75,001 to $100,000, $100,001 to $150,000, $150,001+
|Widow / Widower, Currently Separated, Divorced
|Have kids:
|Yes, and they live at home (3)
|No preference
|Wants kids:
|No, but it's OK if my partner has kids
|Not sure, Probably not, No, No, but it's OK if my partner has kids
|White / Caucasian
|Latino / Hispanic, White / Caucasian
|Spiritual but not religious
|No preference
|No preference
|Bachelors degree
|Associates degree, Bachelors degree, Graduate degree, PhD / Post Doctoral
Currently enrolled in Master's program


text:
18 (3) - Jessie J
The singer-songwriter has seen her bookability factor soar since she was rather limply "exposed" as bisexual last year. She wowed crowds at the Olympics' closing ceremony and the Queen's Jubilee and worked as a judge on BBC's The Voice, while managing to gain three Brit Awards.
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© independent.co.uk


text:
I'd Know You Anywhere, My LoveHardback
List price $18.70
You save $7.55 40% off
Free delivery worldwide
Dispatched in 2 business days
When will my order arrive?
- Publisher: Feiwel and Friends
- Format: Hardback | 32 pages
- Dimensions: 251mm x 259mm x 15mm | 113g
- Publication date: 20 September 2013
- Publication City/Country: New York
- Illustrations note: full colour illustrations throughout
- Sales rank: 16,357
Product description
There are things about you quite unlike any other. Things always known by your father or mother. So if you decide to be different one day, no worries...I'd know you anyway. Every child is special and unique, but every child also loves to dream of being something different. Bestselling author and artist Nancy Tillman has created another heartfelt masterpiece celebrating the joys of imagination, and the comfort of always knowing that "you are loved."
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Author information
Nancy Tillman is the author and illustrator of the "New York Times"-bestselling picture book, "On the Night You Were Born"; its companion journal, "The Wonder of You;""The Spirit of Christmas"; "Wherever You Are, My Love Will Find You" (also a "New York Times" bestseller); and "The Crown on Your Head." She also created the mischievous cat Tumford in "Tumford the Terrible" and "Tumford's Rude Noises," and illustrated "It's Time to Sleep, My Love" by Eric Metaxas. Nancy lives in Portland, Oregon.
Review quote
Praise for "I'd Know You Anywhere, My Love" "Young children adore pretending to be animals, and Tillman's ("The Crown on Your Head") insight into the wish to turn into another creature powers this book. The narrator, a handsome woman whose red clothing adds a spot of contrasting color to each spread, claims that infallible radar allows her to identify the child she loves no matter what animal form the child decides to adopt. 'If early one morning, you put on your socks/ and declare, "For today, I'm a little red fox!"/ I'd say "My, my... that is quite a disguise!"/ But I'd know it was you by the gleam in your eyes.' Each verse subtly affirms an aspect of the child's appearance ('your grin'; 'your clever tiptoes'), and Tillman's silky, digitally painted spreads show the woman interacting in joyful and inventive ways with each animal: crouched in a field with a baby pig, ice skating with bear cubs, and dancing with blue-footed boobies. Even kids who draw back from syrupy love language will enjoy the conceit that nothing can fool a mother." "--""Publishers Weekly"


text:
Information classified. Information classified. Information classified.
Companies, use this job board to reach artists and programmers with knowledge of today's game engines and hardware. Discover why our job board will find you better people than other job sites.
3d modeller dmitrex corporation anywhere artists it is not a paid position our team is looking for experienced modeller to work on lost squad. lost squad is a half-life 2 modification which tells about what happened to barney calhoun after hl2:episode one events and why he wasn`t in hl2:episode two. we need models for: - characters - monsters - weapons - vehicles - props animating is also welcome.
lost squad dev team looking for a modeler dmitrex corporation anywhere artists lost squad (http://www.moddb.com/mods/lost-squad) dev team looking for a modeler who works with source engine to remake hl2 weapon viewmodels into worldmodels. it's not paid but we can discuss this. lost squad - is a mod about what happened to barney calhoun after hl2:episode one events and why he wasn't in hl2:episode two.
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Previous Episode | Next Episode
I Don't Want A ColdI Don't Want A Cold (2007) - Little Princess Cartoon Episode Guide by Dave Koch
This page has been viewed 9 times this month, and 515 times total.
- Little Princess Cartoon Episode GuideEpisode GuideTelevisionSeriesCartoon
- Illuminated Film Company
- Distributed by: Channel 5 Television
- Cartoon Characters: Little Princess, King, Queen, Gilbert, Maid, Chef, Puss, Scruff.
- Voice Actors: Jane Horrocks, Julian Clary.
- Directed By Edward Foster.
- Produced By Iain Harvey.
- Written By Dan Wicksman, Cas Willing, Tony Ross.
- Music: Bradley Miles.
- Editor: Richard Overall.
- First Aired about 2007.
- Originally Aired on Channel 5.
- Running Time: 11 minutes.
- Color
- United Kingdom
Cartoon Summary:
Little Princess has a cold, and she's not happy about it. But a runny nose won't stop her having fun- even if she has to bend the rules a little.
Cartoon Production Information:
Little Princess is a feisty girl with an insatiable curiosity. Her mischief-making is never intentional, so the King and Queen can't stay angry at her for long- one toothy grin and all hearts are... (more)
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