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text: Lorde celebrates engagement Wed-18-Jun-14 17:44 Share this Tell Us What You Think WTF 0 LOL 0 FAIL 0 OMG 0 HOT 0 CUTE 0 ] By Sharyn Casey Lorde was celebrating with her family yesterday when she announced on Twitter that her Dad proposed to her Mum after almost 30 years together – Lorde's Dad popped the question at the Niagra falls. BEST DAY - went to niagara falls - my dad proposed to my mum after almost 30 years together. ☺😘😍👼💍💕❤💖🌈🌹🎉💝 — Lorde (@lordemusic) June 17, 2014 inevitable response yes i know i have seen a diamond now— Lorde (@lordemusic) June 17, 2014 You May Also Like BROODS perform 'Bridges' live on The Edge and it's breathtaking Lorde performs 'Royals' live on Ellen Lorde's mum, Sonja Yelich, talks to Mike & Dom the morning after The Grammys Become a fan of The Edge on Facebook and on Twitter .


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Forum staff reports, Published August 04 2010
Golf: Hoge sits in third place at Western AmateurGLENCOE, Ill. – Fargo golfer Tom Hoge sits in third place at the Western Amateur Championship on Wednesday after the second round was suspended due to rain.
Hoge is at 5 under, which is two strokes behind co-leaders Henrik Norlander and Jeffrey Kang.
The second round will resume for those who didn't finish it at 7:30 a.m. today. The top 44 and ties will make the cut and play the third and final round of stroke play competition later today.


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Theatre Rhinoceros presents Sirena, Queen of the Tango
BY Advocate.com Editors
September 07 2001 12:00 AM ET
Guillermo Reyes (Men on the Verge of a Hispanic Breakdown) makes his fourth collaboration with San Francisco's Theatre Rhinoceros with Sirena, Queen of the Tango, a stylized send-up of film noir and telenovelas. "A new play in three fabulous adventures," Sirena begins previews on Thursday, September 6, and opens officially on Saturday, September 8, at Theatre Rhinoceros, 2926 16th St. For tickets, call (415) 861-5079 or visit www.therhino.org.
Tags: Arts & Entertainment
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Originally written on Fox Sports Florida | Last updated 4/14/12
SUNRISE, Fla.-- With fans waving red towels and Dan Marino dropping the ceremonial first puck, it had all the makings of a banner return to the playoffs for the Florida Panthers. Just one problem. Friday's game began at 7 p.m., and the Panthers didn't show up until their usual starting time of 7:30 p.m at BankAtlantic Center. The New Jersey Devils stunned the Panthers with three goals in the first 15 minutes. And that turned out to be enough for a 3-2 win in the opener of their Eastern Conference quarterfinal. It was the first playoff game for Florida since 2000, and there was a buzz in the air at the start. But perhaps all of that got to the Panthers. "There was a lot of electricity and energy, and that's something that we got excited about," Florida right wing Kris Versteeg said of the crowd of 19,119. "Maybe that was a little part of the start to our game too, maybe a little bit of nerves. Having a crowd like that come out here and do that for us, it was great, and maybe that...
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19b Fairholme Gdns
from £72 /night help Price for guests, Nights
from £72 /night help Price for guests, Nights
Estimated nightly price based on a weekly stay. Excludes fees (if applicable). Enter your dates to see the total cost.
House / 3 bedrooms / sleeps 6
Availability Your dates are available
House / 3 bedrooms / sleeps 6
|Key Info
19a (property ref 31704) & 19b (property ref 31705) Fairholme Gardens are situated in a quiet residential area just 5 mins walk from Maxwell beach. Nearest bar 2 mins walk, other bars and shops close by. Lively St Lawrence Gap with restaurants and nightlife just 20 mins stroll (5 mins taxi). Fishing town of Oistins with the famous 'Friday night fish fry' party night just 15min stroll. Shops, bars, restaurants, pharmacy and medical facilities all within walking distance
|Sleeps up to 6, 3 bedrooms
|Check in time:
|Check out time:
|Nearest beach
|Maxwell Beach 500 m
|Car not necessary
|Nearest travel links
|Nearest airport: Bridgetown 7 km
|Family friendly
|Great for children of all ages
|No pets allowed, No smoking at this property
Features and Facilities
|Private outdoor pool (unheated)
|Air conditioning, TV, CD player, Telephone, Safe
|Kettle, Toaster, Iron
|Clothes dryer, Dishwasher, Cooker, Microwave, Fridge, Freezer, Washing machine
|3 bedrooms, 3 bathrooms of which 1 En suites and 2 Shower rooms
|Double beds (1), Single beds (4), Dining seats for 6, Lounge seats for 6
|Private outdoor pool (unheated), Private garden
|Suitable for people with restricted mobility, Not suitable for wheelchair users
|Further details indoors
Cable TV.
The property is tastefully furnished to a high standard using quality furniture and brightly coloured soft furnishings etc to give a true caribbean feel
|Further details outdoors
Covered patio with table and seating for 6
|Further details
Cleaning once a week
The Christ Church Parish region
Maxwell is located on the livelier south coast of Barbados. It has an excellent climate and beautiful beaches with a wide range of watersports. The property is situated 2 blocks back from Maxwell Road which runs from Oistins though to bridgetown. Public transport is excellent and there are regular buses which are clean, well maintained and Inexpensive. Alternatively the locals favour the minibuses that run along the route all day long. If you stand still at the side of the road one will pull up alongside you within a few minutes and ask if you want to get in. The cost is about $2 bds (50p) however far you go.
Oistins 'fish fry' friday and saturday nights with music and dancing and kiosks serving fresh catch of the day, chicken and a wide range of local delicacies - not to be missed!!
Bridgetown with duty free shopping - remember to take your passport.
Graeme Hall nature sanctury - a must for all nature lovers
Check local press for horse racing at the garrison race track
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Help other travellers decide where to stay
This holiday home hasn't got any reviews yet. The average rating on Holiday Lettings is four out of five. This place could be newly added or perhaps it's a well kept secret. Either way, it's time to reveal all.
This advert is created and maintained by the advertiser; we can only publish adverts in good faith as we don't own, manage or inspect any of the properties. We advise you to familiarise yourself with our terms of use.
You're booking with
Francis J.
- 8 Years listed
95% Response rate
Calendar last updated:01 Jul 2015
Based in France
- English
Payment accepted
Credit cards accepted


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Ooops. So sorry. I wasn't trying to break the rules. Can you delete my post then?
Ooops. So sorry. I wasn't trying to break the rules. Can you delete my post then?
I have multiple sites affected by this eval64 hack and have been tearing my hair out over the past week. I've changed all passwords etc - in despair have deleted EVERYTHING and created a new database with new details, re-installed WP and started from scratch five times. Five times of building the same site...to see it hacked 5 times. I've read the wordpress links that are posted over and over by the mods, I can't afford to pay anyone to sort it out and 'm out of ideas. Have so far identified hacked files as root/wp-config.php, root/index.php, wp-includes/functions.php, themename/functions.php, themename/header.php, themename/index.php and themename/footer.php...there are probably more. Like everyone else, I clean them up only to have them reinfect a short time afterwards, getting the error about line 191 or 192, followed by a blank page. It's very frustrating to search for help on this, only to find every thread closed with the same tired list of links, not very user friendly..if they work so well why not leave the thread open and let people share experiences? Hopefully this one will stay open for a bit until someone can really solve it. Are WP planning an update to tackle and block this horrible hack anytime soon?!
Swan, can you repost that within your own thread?
If you haven't a thread on this topic, please can you create one?
Ok but it's the same topic as this thread though? Isn't one thread better where all experiences are listed rather than having them scattered everywhere with no follow up comments on to help?
No, we have a harder time identifying who's having which issue if everyone uses the same thread. You ought to take your best efforts to make it easier for readers to identify your issue.
You're also hidden away from forum volunteers who roam threads outside of this thread.
You can end up hijacking someone else's thread too, as the symptoms for your issues may appear similar but are underlying different issues.
Also if everyone posts their issues in one thread, a not-so-nice atmosphere is created for volunteers where [no analogy available] everyone is shouting for help at the same time.
Ok - done, either way I really hope someone can help with this soon =(
This topic has been closed to new replies.


text:
One of the main concepts of Ayurveda that I've begun to absorb thus far is learning to listen to what my body is telling me; to recognize how I'm feeling and discover how to fix imbalances using all information that my senses are taking in. (…) Read more »
Tagged: yoga
Temple Of The Lotus: Yoga & Ayurvedic Healing CenterOct 23, 2013
I recently stumbled upon an ayurvedic goddess of a woman, and I think my life may be changed forever. (…) Read more »
Yoga Muse: Model & Musician Sibyl BuckOct 12, 2013
This is a guest post by Johnie Gall of DirtbagDarling.com. (…) Read more »
A 15 Minute Yoga Asana To Balance Your Root ChakraSep 14, 2013
This guest post comes from our contributor FP Naomi. (…) Read more »
Benefits Of The Goddess PoseJul 13, 2013
The goddess pose is not a widely used pose in Vinyasa yoga, however the other day I happened to try it for the first time in my yoga class and the benefits I felt were great. (…) Read more »
Wake Up And StretchJun 08, 2013
My alarm rings and my senses start to awaken. I press the snooze button until my mind has fully become aware that it's time to wake up. It's 6:00 am on a weekday. I'm laying in bed staring at the ceiling, thinking to myself, "Do I really want to get up and get ready? Maybe I should (…) Read more »
Diary Of A Wellness Retreat: Top 5 LearningsMay 17, 2013
I hope you guys have enjoyed this week's diary of a wellness retreat! (…) Read more »
Diary Of A Wellness Retreat, Part 4: California WildernessMay 16, 2013
It's hard to believe that the retreat is almost over…it feels like just yesterday that I arrived at Sagrada. The last day starts with another hike – this one more invigorating than the previous morning. (…) Read more »
Diary Of A Wellness Retreat, Part 3: The Fire CeremonyMay 15, 2013
Our morning yoga class on Saturday was followed by one of the most amazing lunches I've ever had. It was a salad bar with everything I'd want to have in a salad – quinoa, fresh tomatoes, broccoli, homemade pickled beets and brie cheese with an incredible kumquat compote made by Eva. (…) Read more »
Diary Of A Wellness Retreat, Part Two: Hiking & YogaMay 14, 2013
Our day begins with a meditative walk. Heel to toe, heel to toe. Feel the earth beneath your feet, let it ground you. (…) Read more »
Diary Of A Wellness Retreat, Part One: Let's Do This!May 13, 2013
I just returned from a weekend long yoga retreat at Sagrada Wellness in California. (…) Read more »
What To Pack For A Yoga RetreatMay 07, 2013
This is an exciting week for us! Yesterday we debuted our second short film, Roshambo: Rock, and this weekend several Free People girls are heading to Napa Valley for BottleRock music festival. I am also heading to California, but for a different reason – I will be attending a three day yoga retreat at Sagrada (…) Read more »


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For your kids and baby jewelry Canada online stores offer a variety of wholesale and retail outlets. There is a good selection kids jewellery at Sears Canada including: Bracelets, Charms, Earrings, Necklaces and Pendants, Rings.
Elite Jewels is a terrific source of jewellery that will save you a lot of money by offering their products at wholesale prices.
There are five basic jewelry categories for babies and children. Below is a sample of each:
14-Karat Yellow Gold Baby Ring
This 14-karat gold high polish baby ring is detailed with a cross inside a beaded heart. The top measures 7.75mm and tapers down to 1.75mm. Available in sizes 2 or 3 it is perfect for children less than 2 years of age.
This lovely10 karat yellow gold baby ID bracelet and can be engraved on the back or front.
It comes in two lengths: 6.6
or 7 inches. The ID Plate measures 1 inch in width and
0.22 inches in height.
This genuine sterling silver baby cross measures 0.5 inches wide and 0.86 inches high. Should delight any any child.
Two-Toned Teddy Bear Baby Gold Earrings
I love this pair of 10-karat gold two-toned Teddy Bear earrings. serve as a terrific accent for your baby. The teddy bears are white gold. The earrings are 0.23 inches in diameter and 0.08 inches wide. They are perfect for any child under four years of age.
What kind of Dad do you have? If he is a Gadget, Entertainer, Sporty, DIY, Dapper or Hobbyist type of Dad there are great gift deals available for him from Phillips and Gillette?
Deals on swimwear and summer dresses available until June 30 2015
This 11 year old Canada Shopping site is being totally re-constructed to better reflect the current needs of Canadian online shoppers. The initial change, which has largely been completed, was a compl…
Read my Busy Bee Tools review of metalworking and woodworking tools for professionals and do DIY's. Get Canada tools online power tools, hand tools from all your favourite manufacturers.
Old Navy Canada review of high quality clothing for the entire family. A top Canadian online clothing store for men, women, babies, kids and teens


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text:
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- Invensys selling Britain out
- SuperGroup chief says the doubters were wrong as its recovery beats expectations
- Moneysupermarket takes a knock from Google switch
- Kier wins contract to build new Broadmoor
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Business Comment
- Anthony Hilton: Sums for MPs' pay do not add up now they've thrown a curveball on pensions
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- Tim Key: 'I captained my school football team in 1992 so I'm no stranger to the big stage'
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- Tour de France 2013: Mark Cavendish roars back in style but Chris Froome hit by ambush
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- Wayne Rooney future 'to unfold in the next few weeks' predicts Gary Neville as Chelsea continue to hover
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The Grand View | 4 BR 2BA | HomeUSA, Massachusetts, Boston
Om Dette Opslag
Sted hvor gæsterne kan tilberede deres egne måltider
Håndklæder, sengetøj, sæbe og toiletpapir
Centralvarme eller varmeapparat i boligen
Sted hvor gæsterne kan tilberede deres egne måltider
Håndklæder, sengetøj, sæbe og toiletpapir
Centralvarme eller varmeapparat i boligen
I bygningen, gratis eller mod et gebyr
I bygningen, gratis eller mod et gebyr
Konstant adgang til boligen
Morgenmad til rådighed.
Boligen har plads til en forsamling på 25 deltagere eller mere
Nem adgang til bygning og bolig for gæster i kørestol
Privat eller fælles
Gratis i bygningen eller i nærheden
Oplyste oplysninger og ressourcer til nødsituationer
Our elegant three bedroom home with tons of light has a true neighborhood feel! It comfortably fits seven and is centrally located just a few blocks from Savin Hill. Enjoy a short walk to the Redline of the Subway and zip into downtown!
Savin Hill - UMass Boston - Minutes from South End!
This wonderful house has been redone with a sophisticated quality renovation. It is located on Jones Hill in the Savin Hill neighborhood of Dorchester, walkable to Savin Hill and the Red Line of the subway. Jones Hill is one of our fine Dorchester Victorian subway neighborhoods where you will find grand houses and interesting neighbors. With this unit, you will have a fabulous city and outer harbor view. This wonderfully renovated Victorian has large rooms for entertaining with wonderful architectural detail and many custom built-ins for an organized life and stay. This unit even provides a laundry room on the bedroom level and a butler's pantry in the kitchen. To add to the ease, this unit provides off-street parking for two cars!
Transportation to and from a Swank Properties unit is very convenient and easy. Whether using public transportation or a car, all of our units are selected based on their ease of access to public transportation and interstate highways. All of our units are located within walking distance to the Boston T (subway) system.
Parking: This unit provides 2 off street parking spaces. There is also free on street, non-metered parking near the residence.
Our properties are fully furnished, providing our guests with all the conveniences of home during their visit to Boston. Our kitchens are fully equipped with a full set of appliances including a full size refrigerator, dishwasher, range with oven, microwave, toaster, and coffee maker. Each unit features premium television and free wireless broadband Internet access.
Swank Properties invites you to download our free Swank Properties App for laptops and smartphones by searching "Swank Properties" in the Apple Store or Android Marketplace. From the App you have access to a wealth of information about the area, our properties, and much more.
Swank Properties answers your booking inquires around the clock. Shall you have questions about our properties, reservation and booking process or general inquiries about the Boston area, feel free to contact a member of our talented team. We take pride in our efforts to provide our guests with the best value accommodations in Boston, while maintaining a price that is affordable and delivering a level of service that is above the rest.
"Like Us" on (website hidden) for more information on local and upcoming events, as well as points of interest.
9 omtaler
We had an amazing experience at the beautiful Grand View house. The host was reliable and the Swank app was very helpful. You can even control the temperatures of the house on it! The stay was very comfortable with huge rooms and offered everything 8 girls needed. The location is about 15-20 minutes from downtown Boston. The best way and cheapest to get around was using the Uber app (approx $20 to dt). We didn't use the subway about it was about a 10 minute walk away. Must do is Fenway tour and see Quincy market!
Our stay at The Grand View was a wonderful experience. All of us appreciated the 1890's architecture and the furnishings throughout the house. Every room in the house was cozy. No problems or issues for the whole week we were there. I would definitely rent this same property again, or another one with Swank Properties in a heart beat.
Everything during our stay was fine, the house was just as described in the listing. The only thing is that it is located kinda far from the T station, if you're visiting Boston in a flash trip that could be an issue for you. Nevertheless, I'd recommend booking with Swank Properties.
The reservation was canceled 27 days before arrival. This is an automated posting.
We had such a great time in this marvelous home ! It was spacious, beautiful, a true treasure of Bostonian Victorian style.
We enjoyed it in every way and have nothing bad to say about it.
Swank properties really makes your life easier, everything is organized perfectly.
As always, a great place to stay while in Boston.
We had five people staying at the house for three nights, and everything was perfect. Check-in and check-out went very smoothly. The house is beautifully furnished and very comfortable. Ten-minute walk to the Savin Hill metro station. Overall, it was a fabulous experience.
Denne vært har 53 omtaler af andre boliger.Se andre omtaler
Om værten, Lance
Lance R. Swank, Principal
His units offer comfortable and luxurious appointments to compliment the style of the building, whether a newly constructed condo or a historic Brownstone. Visitors to Boston seeking a furnished apartment without the corporate, hotel-room-like feel of most furnished rentals will find themselves more at home in Lance's spaces.
Lance is the President of LSBM Management, LLC and holds an MBA degree from of the F.W. Olin Graduate School of Business at Babson College. He lives and invest in the City of Boston.


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By E. L. Doctorow
(Plume, Paperback, 9780452279070, 288pp.)
Publication Date: May 1, 1997
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Doctorow's big bestseller, made into a major movie and now repackaged, was first published in mass market paper by Bantam.


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Simulation language, descendant of OPS-4, compiled into PL/I on Multics."The SIMPL Primer", M.W. Jones et al, Oct 1971.
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text:
A system for synchronizing party information and call-state information between two or more telephone switches involved in establishing a multiparty communication session has at least one server application for serving information and receiving information and a translation service for translating received information between formats of telephony and those of digital messaging. The system uses a digital network to propagate the information between switches in a dynamic message format.
1. A system for synchronizing party information and call-state information between two or more telephone switches involved in establishing a multiparty communication session comprising:
at least one server application for serving information and receiving information; and
a translation service for translating received information between formats of telephony and those of digital messaging.
2. The system of
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14. A method for synchronizing call-state information between two or more telephone switches involved in a multiparty communication session over a communications network including steps of:
(a) connecting each involved switch to a digital network;
(b) establishing a call connection using the two or more switches between a first party and a second party;
(c) establishing minimally one additional party by second call connection to define a multiparty session;
(d) from the digital network side of each switch, monitoring the party information and call-state events of each party connected to each switch involved in the communications session;
(e) causing propagation over the digital network from certain ones of the switches to other switches involved in the session, party-identity and call-state information as the information becomes available to the certain ones of the switches; and
(f) causing notification to be sent to certain parties connected to the switches receiving the party identification and call-state information, the notifications containing the party identifiers and current call-states of the other parties.
15. The method of
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25. A server application for serving and receiving party identification and call-states of parties from a telephone switch participating in a multiparty communications session comprising:
a portion for receiving real time data from a telephone switch;
a portion for translating the data into a messaging format; and
a portion for generating and sending a formatted message containing the data to certain other like applications associated with certain other switches.
The present application claims priority to provisional patent application Ser. No. 60/575,207 entitled "Multi PBX Telephony Event Notification for SIP Framework," filed on May 27, 2004, which is incorporated in its entirety by reference.
The present invention is in the field of telephony communications, including call processing and switching equipment, and pertains particularly to methods and apparatus for synchronizing call states between multiple call-handling points in a communications network and to providing event notification to session participants.
Telephone call processing and switching systems are, at the time of the present patent application, relatively sophisticated, computerized systems, and development and introduction of new systems continues. Much information on the nature of such hardware and software is available in a number of publications accessible to the present inventors and to those with skill in the art in general. For this reason, much minute detail of known systems is not reproduced here. One document which provides considerable information on intelligent networks is "ITU-T Recommendation Q.1219, Intelligent Network User's Guide for Capability Set 1" dated April, 1994. This document is incorporated herein by reference.
Telephony applications have enabled communications centers to service clients in ways that are relatively efficient and that provide considerable sharing of information between call points and end users. Today, telephony applications are intelligent systems capable of being installed and used within the local network as well as within the larger Internet or other suitable networks.
A large technical support operation serves as a good example in this specification of the kind of application of telephony equipment and functions to which the present invention pertains and applies, and a technical support organization will be used from time to time in the current specification for exemplary purposes. Such a technical support system, as well as other such systems, typically has a countrywide or even worldwide matrix of call centers for serving customer's needs. Such call center operations are more and more a common practice to provide redundancy and decentralization.
In a conventional call center, a relatively large number of agents handle telephone communication with callers. Each agent is typically assigned to a telephone connected to a central switch, which is in turn connected to a public-switched telephone network (PSTN), well known in the art. The central switch may be one of several types, such as a Private Branch Exchange (PBX) for example. An automated call distributor (ACD) is another common type of call switch. Often a service control point (SCP) switch, which may be a PBX, is typically available within a network segment for accepting first-party calls local to the switch and routing those calls to other destination points, such as regional call centers.
Intelligent call routing and processing may be on several levels. Pre-routing may be done at SCPs and further routing may be, and almost always is, accomplished from individual call centers. As described above a call center typically involves a central switch, which may be, for example, an Automatic Call Distributor (ACD), or a Private Branch Exchange (PBX). The central switch is connected to the PSTN, as is well known in the art. Agents, trained to handle customer service, man telephones connected to the central switch. The local equipment is often referred to in the art as Customer Premises Equipment (CPE).
If the call center consists of just a central switch and connected telephone stations, the routing that can be done is very limited. Switches, such as ACD and PBX and the like, although increasingly computerized, are limited in the range of computer processes that may be performed. For this reason additional computer capability in the art has been added for such central switches by connecting computer servers adapted to run control routines and to access databases. The processes of incorporating computer enhancement to telephone switches is known in the art as Computer Telephony Integration (CTI), and the hardware and software used is referred to as CTI equipment.
In a CTI-enhanced system telephone stations connected to the central switch may be equipped also with computer terminals, so agents manning such stations may have access to stored data as well as being linked to incoming callers by a telephone connection. Such stations may be interconnected in a network by any one of several known network protocols, with one or more servers also connected to the network one or more of which may also be connected to a processor providing CTI enhancement, also connected to the central switch of the call center. It is this processor that provides the CTI enhancement for the call center.
When a call arrives at a call center, whether or not the call has been pre-processed at a SCP, typically the telephone carrier (network provider) makes the telephone number of the calling line available to the receiving switch at the call center in one of several known formats.
In state-of-art systems known to the inventor, complex call routing and processing is accomplished using extra intelligence beyond that of a normal switch. CTI processors may be made available at network level and at end service points to help route calls more efficiently and to provide robust information about the call and call parties. In many cases, both in service and business communication call states change or are modified when being established in a network. For example, the number of parties to a call can change dynamically or from different points of control.
It is possible that when calls are established between different PBXs, for example, information about the call including current call-state information may be lost in the process. A typical example of a call established by more than one switch where information may not be available to all parties is exemplified by the following exemplary description:
A first caller (C1) initiates and establishes a connection through a first PBX (PBX1) to a second caller (C2) monitored by the same PBX. C2 may after being established in session with C1 decide to bring a third caller (C3) into the conversation through a second PBX (PBX2) so that all three callers may conference. However, C3 may only receive caller identification information about C2 because C2 is the sole party that initiated the addition of C3 by placing an additional call to C3 and then bridging the party connection at PBX2.
A problem with current art call handling among multiple switches is that for each state change, defined as a possible call state related to one or more actual or potential parties of a call, the latest PBX has no information that C1, for example, is already in a session with C2. Likewise, C1 will receive no information about C3 except by voice after state has changed or on word of C2. The only bi-directional identification information exchange is between C1 and C2 (root). Depending on the business scenario, C1 may not wish to conference with C3 without proper identification. Likewise, C3 may be unaware of C1 and may not wish to participate if the identity of C1 were known to C2. This example reflects a simple three-party scenario and it will be appreciated by the skilled artisan that more than three parties and more than two switches may be involved in a complex multiparty session.
Therefore, what is clearly needed is a system that enables multiple PBXs involved in servicing a multiparty communication session to share information about all call-related events that may occur in an active multiparty session including the identification information of all of the parties and potential current call or connection states of the parties involved.
A system for synchronizing party information and call-state information between two or more telephone switches involved in establishing a multiparty communication session is provided, including at least one server application for serving information and receiving information; and a translation service for translating received information between formats of telephony and those of digital messaging.
In a preferred embodiment synchronization between switches occurs over a data packet network. In this embodiment, the data packet network may be the Internet network and session initiation protocol may be used to propagate the information between switches. The information synchronized includes party name and communication access number and call-state of parties. In one embodiment, the communication access number is a telephone number.
In one embodiment of the present invention the translation service translates between session initiation protocol format and computer integrated telephony format. In all aspects, call-state information may include party addition, party transfer, hold, and call waiting. In one embodiment, the translation service translates between session initiation protocol format and transaction server format. In one embodiment, the communication session is a multiparty telephone call.
In one aspect, the system includes a notification mechanism for notifying parties of identification information and call-state of other parties to the multiparty communication. In a version of this aspect notification mechanism is a session initiation protocol server. In another version of this aspect, the notification mechanism is an instant message server. In still another version of this aspect, the notification mechanism is an email server.
According to another aspect of the present invention, a method for synchronizing call-state information between two or more telephone switches involved in a multiparty communication session over a communications network is provided. The method includes steps of (a) connecting each involved switch to a digital network; (b) establishing a call connection using the two or more switches between a first party and a second party; (c) establishing minimally one additional party by second call connection to define a multiparty session; (d) from the digital network side of each switch, monitoring the party information and call-state events of each party connected to each switch involved in the communications session; (e) causing propagation over the digital network from certain ones of the switches to other switches involved in the session, party-identity and call-state information as the information becomes available to the certain ones of the switches; and (f) causing notification to be sent to certain parties connected to the switches receiving the party identification and call-state information, the notifications containing the party identifiers and current call-states of the other parties.
In one aspect, in step (a), the digital network is the Internet network. Also in one aspect, in step (a), the switches are private branch exchange switches and the communications network is a public switched telephone network. In a preferred aspect, in step (a), connecting involves physical network connection and software for communication between switches.
In one aspect, in step (b), the call connection established is a telephone call. Also in one aspect, in step (d), the party identification and call state events for a session are monitored through a computer integrated telephony link by a transaction server software. In a preferred aspect, in step (e), the method of propagation is a messaging network supported over the digital network.
In one aspect, in step (e), the messaging protocol is session initiation protocol. In another aspect, in step (e), the messaging protocol is instant message protocol. In one aspect, in step (f), the method of notification is interactive voice response notification. In another aspect, in step (f), the method of notification is computerized display text messaging.
According to yet another aspect of the present invention a server application for serving and receiving party identification and call-states of parties from a telephone switch participating in a multiparty communications session. The server application includes, in a preferred aspect, a portion for receiving real time data from a telephone switch; a portion for translating the data into a messaging format; and a portion for generating and sending a formatted message containing the data to certain other like applications associated with certain other switches.
DPN 102 is the well-known Internet network in one embodiment, but may be another data network in another embodiment such as an Intranet network, or a corporate wide-area-network (WAN). One with skill in network architecture will appreciate that the physical boundaries between network lines that carry what is known as conventional connection-orientated-switched-telephony (COST) and data network telephony (DNT) over shared bandwidth are blurred with respect to physical network architecture. The inventor logically illustrates two physically separate networks for ease of explanation of the present invention only.
PSTN 101 may be assumed to contain all of the carriers, service points, lines, and gateway facilities that are known to be present in such a network. In this example, two telephony switch facilities are illustrated. These are a private branch exchange (PBX) 112, and a PBX 113. PBX 112 and 113 are well-known telephony switches adapted to enable routing and switching of calls through the geographic network from source to destination. Likewise, PBX 112 and 113 function to connect multiple calling parties together in one session such as is the case of a three-party conference call, for example.
PBX 112 in this example is connected to PBX 113 via a telephony trunk cable or backbone 114, thus both switches can communicate with each other and can cooperatively maintain call-party connections and bridge calls. In state-of-the-art communication callers may be COST-based or DPN-based when placing and receiving telephony calls facilitated at some level within PSTN 101.
PBX 112 and PBX 113 have connection via network-access cables 121 and 122 respectively to a DPN backbone 118 illustrated within DPN network 102. There may be one or more network gateways or bridges (not illustrated) configured between PBXs 112 and 113 and network 102 to aid in data and control signal translation for calls placed between the networks, or for those routed between the two networks. One example is the well-known bell core standard SS-7.
A calling party's equipment 103 is illustrated in this example having connection to network 101 at the initial point of PBX 112. In this example this point will be referred to as the "calling party". Calling party 103 is logically illustrated herein as a communications station, which may be represented by a telephone (106) and a data terminal (107). Party 103 is logically illustrated with a communication network connection to PBX 112 within PSTN 101.
In this example, telephone 106 of party 103 has connection to data terminal 107 for exemplary reasons only. Station 103 has access to PBX 112 by way of a network-communications cable 115, which may typically be a telephone cable or some other network access line. A variety of connection cable types are known in the art and available to be used in the invention. Among these are plain old telephone service (POTS) wiring, and higher-end digital-carrier-lines (DCLs). Moreover, party 103 may utilize a wireless network and service to gain access to PBX 112. Additionally, it may be assumed that station 103 is Internet-capable in this example. Such capability may be represented by a variety of known connection means such as dial-up through an Internet service provider (ISP), cable modem connection, integrate services over digital network (ISDN), digital subscriber line (DSL), and others.
PBX 112 may represent the local switch closest to, or best available to party 103 in the network at the time of a call initiation made by party 103. For the purpose of the present invention, it may be assumed that party 103 is in the process of initiating a telephony session or call through the service of PBX 112. A second calling party 104 is illustrated in this example also by a station and has network access to switch 113 via network access line 117. Like station 103, station 104 has a data terminal 108 and a telephone 109. Data terminals 107 and 108 may be personal computers (PCs). The only logical difference between parties 103 and 104 is that they have connection to, and are serviced by different telephone switches, these being switches 112 and 113 respectively.
A PC 110 and a telephone 111 represent a third party 105 in this example. Party 105 is not, in this example a calling party, but is a party that is added to a two-party call between party 103 and party 104 to make a three-party call in this example. Party 105 has connection to switch 113 via a network communications line 116. In this example a single PBX (113) maintains call representation state on parties 104 and 105. PBX 112 maintains call representation state on only party 103. Assuming party 103 initiates a two-party call to party 104 through switches 112 and 113, the states of both parties are maintained both at switch 112 and at switch 113 because of the fact that only one call is active. In other words, a simple two-party connection is, without benefit of the present invention, already state-synchronized in that both switches "know" of all of the call events occurring during the two-party session for both parties.
Assume now that a two-party call is established between party 103 and 104 through switch 112 and 113. Party 104 then adds party 105 to the session by placing a second call to party 105. Without benefit of the present invention, all call-state events of party 105 are known to switch 113, but not known to switch 112 because the control of adding the third party belongs to switch 113. For example, original calling party 103 is unaware of the identification (ANI), (DNIS) or other information relative to party 105. Similarly, party 103 is not aware of any call-state information occurring during the session to party 105. Likewise, party 105 is in aware of the parameters and state of original calling party 103.
As previously described, switches 112 and 113 have connection via network lines 121 and 122 respectively to a DPN backbone illustrated herein as backbone 118. Backbone 118 is intended to represent all of the lines, equipment, and access points that make up the DPN as a whole, which in one embodiment is the Internet.
A session initiation protocol (SIP) server 119 is illustrated in this example, within DPN 102 and in a state of connection to backbone 118. SIP server 119 is adapted to broker SIP messages sent between network-connected clients. In this embodiment, PBX 112 and PBX 113 are network-connected clients through SIP server 119. Call state-events of party 105 connected to PBX 113 and calling party 103 connected to PBX 112 in the three-party call example described above may be synchronized between participating switches over the data network in the form of SIP messages. SIP is an XML-based protocol that uses a simple object application protocol (SOAP) wrapper for message transport.
Server 119 has a management software (MSW) 120 provided thereto and adapted to manage PBX call-state synchronization and, in this example, to translate SIP protocol to a form useable by PBX clients. Sub-components comprising PBX adaptors of MSW 120 may, in one embodiment, be provided to both PBXs 112 and 113 within network 101. In another embodiment, PBX adapters or connector components may be distributed to applicable gateways that exist between the PBXs and the data network backbone.
In simple state synchronization, a PBX servicing a party may monitor state events of that party and synchronizes those events with those of another party of the same session that is serviced by a different switch. SIP protocol is used in one embodiment to propagate messages to respective PBX switches. In this case each PBX has current call-state representation of its own monitored parties and those parties belonging to other switches. Therefore, the call-state representation of all parties to a session may be synchronized and consistent.
In one embodiment voice messaging may be used to alert parties engaging in a session that some call state has occurred with reference to another party of the session. For example, a message such as "party 2 has placed party 3 on hold". In this case, the notified party also may be given voice-synthesized identity information of the parties involved in the "hold" call-state event. Identification of the parties pursuant to the event may also be caused to display on a suitable display window of a telephone or other computerized device.
In another embodiment, SIP messages may be sent to data terminals connected to the network via DPN wherein the state-event notifications including appropriate identity information is propagated using instant messaging (IM) protocol. A real-time session event model may also be provided for PCs and the like wherein event notifications appear as they are received.
Call-state notification for all parties enables all parties to a session to see what is occurring with respect to all of the other parties of the session. This is particularly useful in high-level negotiations, legal briefings, and other critical business conducted over the telephone using multiparty connection methods. In a more complex scenario, CTI capability can be leveraged to practice the present invention as is described in more detail below.
PBX switches 205–207 have connection to each other via telephony trunking 211. Each PBX switch illustrated within network 201 is CTI-enhanced by a CTI-processor running an instance of transaction server (T-Server) known to the inventor, which is proprietary CTI-enhancement software. T-Server instances are installed on processors 208, 209, and 210, all connected to respective switches by a CTI link. In typical operations known to the inventor, T-Server software provides routing and other intelligence to PBXs and other telephony switches where applicable. T-Server capability may be hosted and maintained by an enterprise operating one or more communication centers adapted to service customers of the enterprise. Likewise, associates working in one or more centers may, from time to time, collaborate by telephone and/or data terminal over the operating network.
T-Server instances communicate with each other via a network separate to the telephone lines, and are used mainly in intelligent routing, which may rely on robust knowledge of caller parameters such as caller identity and purpose of the call. In this example, T-Servers 208, 209, and 210 are connected to DPN 220, which supports SIP networking.
Each instance of T-Server illustrated in this example is enhanced for practice of the present invention by provision of an instance of SIP-capable software termed a K-Server by the inventor. In this example, K-Server 208 a is integrated with T-Server 208; K-Server 209 a is integrated with T-Server 209; and K-Server 210 a is integrated with T-Server 210. K-Servers 208 a, 209 a, and 210 a communicate with each other and are adapted as SIP extensions or proxies enabling SIP message generation and receipt to be extended to the level of the switches within PSTN network 201 albeit a DPN is used for actual transport of the SIP messaging between switches.
In this example there are three illustrated parties as was described above with reference to
A difference between this example and the previous example of
Assume now that party 202 has established a two-party call to party 203 through switch 205 and switch 207. At this point no synchronization of events is required because only two parties are connected to a session. Assume now that party 203 transfers party 202 to another party, particularly to party 204. For this to occur party 202 may be placed on hold and party 203 may place a call to party 204 through switch 207 and switch 206.
After a ringing event and pickup, the call is established between party 203 and 204. However, switch 206 has no information about party 202 events or identification. Therefore, party 204 only sees party 203. K-Server 210 a on T-Server 210 of switch 207 may send an SIP message containing state information and identification information about party 202 to K-server 209 a on T-server 209 of switch 206 at the time of call establishment between party 203 and 204. Because of the nature of the two-party call between switch 207 and switch 206 before transfer, no synchronization between party events or identification of parties 203 or 204 is required. Party 204, through benefit of the present invention can see that party 202 is part of the session and is on hold without yet speaking to party 203.
In one embodiment, party 203 may be an automated dialing service that interacts with part 204 by synthesized voice interaction. A calling party does not have to be a human party. In this particular example the parties are human, but this is not a limitation ion the invention. Party 203 may transfer party 202 to party 204 by first establishing the call legs between the parties and then disconnecting from the session. In this case, party 202 still cannot see events or identification of party 204 even after the transfer is complete without the aid of the present invention. K-server 209 a on T-Server 209 of switch 206 must generate and send identification and state information to K-Server 208 a on T-Server 208 of switch 205 in order for switch 205 to see party 204 after the call is transferred. This may be accomplished via K-Server 210 a, or directly, bypassing switch configuration 207 because the first message received at K-Server 209 a may contain a network address of K-Server 208 a.
Party 203 disconnects from the call immediately after establishing the call between party 202 and party 204. However, the new two-party transfer connection may be established among three switches if one switch (207) is not also dropped from the call path as an unnecessary proxy. In such as case, K-Server messaging using SIP enables event state synchronization and identity synchronization of both parties 202, and 204. Likewise, both parties may verify that party 203 has actually disconnected from the session and is not instead passively monitoring the new two-party session.
An SIP service within the domain of DPN 220 provides SIP over TCP/IP transport capability between instances of K-Server. In one embodiment, T-Server instances provide CTI communication from switch to K-Server and from K-Server to switch using a translation service. Call-state events may be extended according to T-Server capabilities in provision of additional services to respective switches. Therefore K-Served state-event notification may include events that normally would not be possible without T-Server enhancement.
Each K-Server will represent the multiparty session in terms of parties and state information. If there were 4 switches, then 4 K-servers would be involved in call-state representation. K-Server 301, for example, has a representation of the multiparty session from the viewpoint of switch 305 labeled herein Call 1. The call representation shows all three parties exist in the session after synchronization, but only monitors the events of P-1. K-Server 301 references P-2 and P-3 but does not monitor them. K-Server 302 has a representation of the multiparty session from the viewpoint of switch 306 labeled herein Call 2. Like K-Server 301, K-Server 302 monitors events of P-2 and not P-1 or P-3. K-Server 303 has a representation of the session from the viewpoint of switch 307 and monitors only P-3, but not P-1 or P-2. In a preferred embodiment, all three call representations, are maintained in a state of sync as dynamic events occur with respect to parties. After K-Server synchronization of party identity and event state notification has happened, all call representations, call 1, call 2, and call 3 contain the same information.
If parties P-1 and P-2 were connected through switch 305 instead of through separate switches, then K-Server 301 would directly monitor state of both parties and switch 302 may then be rendered not necessary for support of the existing multiparty session. Minimally, state synchronization occurs where there is a multiparty session with three users wherein two of those are monitored by one switch and the remaining monitored by another switch. However, it will be appreciated that there may be many more than two switches and three parties involved in state synchronization.
At step 404, P2 answers and is connected to the second switch. At step 405, P1 is connected through the first and second switch to P2 and in step 406 a 2-party call is established as an active session using two telephony switches. At this point no state notification or identification notifications are required because the session is a simple two party call. As well, it is possible that only one switch may be involved in a two-party call if both parties are local to the switch.
At step 407, party 2 decides to add an additional party to the session and initiates a call to a third party through the second switch. At this step or immediately prior, P1 may be placed on hold while P2 places the call. At step 408, a dialing event occurs at the location of P2. At step 409, a ringing event occurs at the switch location of P3, which is the same switch monitoring P2. At step 410, P3 answers and is connected to switch 2. At step 411, P3 is connected to P2, and at step 412 both parties are connected to P1 through switch 1. A SIP message containing the identification of P3 and a notification of a new state of "party added" is generated on behalf of a P1 representation at the second switch and is sent to the first switch over a data network supporting SIP messaging.
At step 414, switch 1 receives the message and notes the event "party added to session" and the identification of the added party. The notification may be displayed for P1 on a telephone display on a hand-held device, or by way of pop-up display on a connected data terminal if one is used.
The nature of this simple addition of a third party to forge a multiparty call is performed from the location of switch 2 in this example, and is controlled by P2. It is a separate call than the two party call established between P1 and P2 therefore, it may be necessary to send an SIP acknowledgement from the first switch to the second switch giving state of the first party (P1). However, because only two switches are involved, P3 may gain state and identity of P1 as engaged to P2 (call number 1) from switch 2 at the same time that P3 is added to the call. P1 does not have that option, as P3 is not connected directly to switch 1.
The following example illustrates possible SIP messaging format.
Note that SIP Messages above includes Call ID, which may be generated in the following form:
Call-ID: <Connection ID>@pbx1.genesyslab.com
In this embodiment, component 500 functions as an addition to a CTI processor connected to any telephone switch to enable practice of the present invention in a CTI-enhanced embodiment. Component 500 may be a hardware component running software or firmware according to the present invention and may be connected to a CTI processor, or it may be a software implement installed on and running on a CTI processor connected to the switch. In still another embodiment as a software implement, component 500 may be installed on the switch itself.
In this example, component 500 has a communication port 501 for communicating directly with a CTI-enhanced telephony switch. Port 501 may be a software or hardware port depending on implementation. Component 500 has an instance of transaction server 502 provided thereto and adapted to communicate with and control the connected switch for the purpose of provision of intelligent routing and call handling commands. Transaction server 502 includes a semantic library or T-library 503 adapted to provide the necessary semantics for translating T-server format into telephone command formats and the reverse case.
Component 500 has an instance of K-server 505 provided thereon and adapted to provide event notification and state synchronization between multiple switches involved in a multiparty call as previously described. K-server 505 includes an SIP library 506, which contains the SIP messaging protocols and semantics required for generation and translation of SIP messages. A translation service 504 is provided in between transaction server 502 and K-server 505. Translation service 504 brokers communication between K-server 505 and T-server 502. Translation service 504 leverages the appropriate semantics libraries through respective server instances.
An SIP message generator 507 is provided within component 500 and is adapted to generate SIP messages containing notification of events and sync-state events including acknowledgement messages or any error messages. An input/output (I/O) messaging port 508 is provided within component 50 and is adapted to enable network access and communication on the DPN side of component 500. Port 508 accepts SIP messages coming in from other K-server applications and is used to propagate messages to other K-servers as required for event notification and state synchronization between switches.
In use, a CTI request or command representing a state change or party addition or the like arrives at port 501. T-server 502 uses calls translation service 504 to provide the K-server version of the command or request. In this case, the K-server version is an SIP message and SIP messaging is sent out to the appropriate K-servers of other switches involved in a session. When an SIP message arrives at component 500 through port 508 (SP-IN), the K-server used translation service 504 to help create a T-S version, which may then be communicated to and understood by the connected switch.
In one embodiment of the invention some messaging or session protocol other than SIP may be used to communicate among switches. Likewise, session state and event notification messages may be routed to respective client data terminals like PCs, hand-held devices, and the like.
In this example, K-server function is an added component to an existing (CTI/T-server) set-up. However, K-server 505 may in some cases, be installed directly into telephony switches and be adapted to translate SIP into telephony commands. Component 500 can be distributed to any number of telephony switches setup in a given network without departing from the spirit and scope of the invention. This enables session event notification and state synchronization for any multiparty call involving two or more telephony switches thus enhanced.
Switch 604 monitors events of a party P-1, who initiates a two-party call (Call 1) to a party P-2 initially monitored by switch 605. In this case, P-2 monitored by switch 605 transfers P-1 to a party P-3 subsequently monitored by the same switch or switch 605.
P-2 initiates a second call through switch 605 (Call 2) to P-3. P-1 may be placed on hold during this action, which may be classified as a call-event that may be propagated to switch 605 via SIP over IP from K-server 601 to K-server 602. In this way, P-3 may answer call 2 and immediately see the identification of P-1 and that P-1 is on hold. Likewise, P-3 has P-2 identification once call 2 is established.
After establishing call 2, K-server 602 may send an SIP message to K-server 601 containing the identification of P-3 and that P-2 and P-3 are established in a call. Switch 602 then connects P-1 and P-3 together and P-2 disconnects from the call. This event may be propagated from K-server 602 to K-server 601 in an SP message over IP notifying switch 604 that P-2 has dropped off from the connection completing the transfer. All of the SIP event notification and syncing may occur in an automated sequence wherein the exact message details can be granulated to various levels. For example, in one embodiment P-1 even though on hold waiting the transfer can see P-3 once P-2 has established the call with P-3 and is still connected. In another embodiment P-1 may just be notified of P-3 and disconnect of P-2 in a single message notification.
As is illustrated with respect to both K-servers 601 and 602, call-state is synchronized between them including validation that P-2 is no longer physically connected to the session. As P-1 and P-3 continue to initiate reportable call events, the new state information and identifications are automatically synchronized between the K-servers. For example, if P-3 adds a new party P-4 to the session, switch 604 is automatically notified. Likewise, if a new switch comes online as a result of new parties added, that switch will receive state and identity information from the other switches involved.
The following is an example of an SIP message notifying of a party transfer state.
At step 704 P2 picks up establishing the receiving end and at step 705 the call is connected to P1 defining an established two-party call in session at step 706. At this point there is no call-state event or identity information to synchronize because of the fact that the session in a simple two-party session serviced by no more than two switches.
At step 707, P2 initiates a call transfer event from a second switch PBX-2. This involves dialing a third party (P3) in step 708, establishing a ringing event at step 709, and having P3 pickup at step 710. At step 711 P2 is connected to P3 fully establishing the call. At step 712, P3 is connected to P1. At step 713, P2 terminates his or her connection to the session.
At step 714, an SIP message is generated from the point of PBX2 and sent to PBX1 with reference to P1 state known to PBX2. The SIP message identifies P3 as an added party and that P2 has terminated from the call. Thus a notification to P1 may appear at step 715 stating that P2 has changed to P3 (P2>P3). This exemplary process may be visualized in the embodiment of
In one embodiment, call-event notifications are synthesized by an intelligent voice peripheral such as an IVR connected to the call switch. In another embodiment they may arrive via other connection such as an IP connection to a data terminal having a graphics user interface (GUI). In still another embodiment using wireless digital telephony, the event and state information can be displayed on a user's wireless cell display while the user is engaging in conversation over the same link.
The methods and apparatus of the present invention may be practiced over a variety of networks and may incorporate other messaging vehicles other than SIP such as short mail messaging; instant messaging; e-mail; Voice over IP; and so on. In a preferred embodiment, SIP is chosen because of its widespread availability and use. The methods and apparatus of the present invention should be afforded the broadest scope under examination I view of the many possible embodiments cited. The spirit and scope of the present invention should be limited only by the following claims.
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