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WASHINGTON DULLES/ TORONTO PEARSON -- I am writing to you in regards to an issue I have with United Airlines. I'm hoping you can help me with my story because I think that consumers should have some sort of voice as well as valuable information before they chose to fly with various airlines. My matter started on Wednesday July 25, 2007. I flew from Aruba to Washington (UA974) and then Washington to Toronto (UA7794). I was in Aruba for 2 weeks on a vacation as well as visiting a friend. When I arrived in Toronto both of my bags were not there, this is where my nightmare started. Not only did they misplace one bag but both of my bags did not arrive.
After all of the baggage was picked up from our flight I went to speak to a United representative. He assured me that one of my bags was on the next flight, landing an hour or so after mine. I waited 3 hours after my flight arrived to see if my bag was there and it wasn't. The United representative made me fill out a lost luggage report and again reassured me that they were both still in Washington waiting to be placed on the next flight to Toronto. This unfortunately was not the case at all. Since it was 2:30 am by the time I left the airport I left everything for the next day since I was exhausted.
The very next morning I called the lost baggage customer support number and again was told that both of my bags were last scanned in Washington and still waiting to be placed on the next flight to Toronto. He told me that because of weight issues they May not have been put on the plane, therefore once again left behind. He told me to call back in 3 hours and check for any updates. Following their instructions I called back again.
With every phone call I placed I had to give every possible piece of information (my name, my address, phone number, airport I filled out my lost baggage report, my baggage claim number, the flight which I flew on etc. taking at least 5-10 minutes before I could even voice my issue). After giving the representative all my information I would be placed on hold for another 5 minutes, with the explanation that they are inputting my information and checking for any updates.
The representative would then come back on the line and tell me to please continue waiting. The music they play while on hold is perhaps the most unappealing music I've ever heard; it has the potential to drive a person crazy. From the very first day I was patient and understanding with the representatives and aware that humans make mistakes (mistakes meaning misplacing my suitcases). Once the representative came back on the line for the second time he told me that he would call me in an hour because he was positive that they would both be on the next flight.
From the very beginning I was told that they were sending priority messages to the Dulles airport and would have some response within the next few hours. I waited and waited at my house because I did not want to miss any phone call regarding the whereabouts of my suitcases. Two hours later I still did not receive a phone call so I called back again to see why I didn't and check for any updates. After going through the initial information stage I was told now that it 'seems' that my bags are in the Washington airport because they were last scanned there. So I went from being assured that my bags are there awaiting a flight to it 'seems' that they are there.
With that being said I began to feel as though each representative had lied to me so they would not have to deal with the problem themselves and get me off the phone in order to place my problem on someone else's shoulder. I was told again that the rep. was sending another priority message to the Dulles airport because they still did not respond to the previous ones. I was told to call back the following morning at 9 am to check for any updates which I agreed with.
Threw out the following days I had placed the same phone calls. I spoke to various representatives that told me the same thing; it seems they are in the Washington Dulles airport and because of weight issues on the plane they are still being held at the Washington airport. I spoke with representatives at least 3 times a day, each time I spoke with a different representative. It is torture for a person to go through the agonizing process of providing information, staying at or close to home in case of a phone call as well as hearing the same speech over and over again in regards to sending priority messages and saying that they understand.
In one phone conversation I was told again that a rep. Would call me back in 3 hours with any information good or bad therefore I stayed home waiting for yet another phone call which again never came. So once again I called back asking why I did not receive and phone call and this time I was told that someone tried to get a hold of me but I was not available. This was a blatant lie because I was sitting at home the entire time. Even if I was on the phone, which I was not, we have call waiting as well as voicemail therefore I could be reached at all times.
The rep. asked me if there was another number to reach me at which I'm not sure why because I'm fully aware that they did not try to get a hold of me. I told her that there was not because my cell phone charger was in my baggage therefore I don't have it on me but there is a voicemail that would pick up if called. In the end I did not give her my cell phone number because I knew it was useless and overall a lie that they told me. This time I asked to speak to a manager or someone with more authority and I was told that it could not be done because it was a call center.
The fact that there was no supervisor frustrated me and made me feel like the size of an ant in a big world. This caused me to take matters into my own hands, well try to anyway. I went online and tried searching for any possible information I could. I got the Dulles airport number and contacted them. I left two messages saying that I'm looking for two bags that were misplaced in the airport. I gave detailed information and said that United representatives have continuously tried contacting reps. At the airport and have not had any response.
After the second message I left a nice lady returned my call and left me a message saying that she had one bag in the lost and found that matched my description but she had already located the owner of the bag. She also provided me with the number of the United lost and found at the Dulles airport (703-572-7799). I began calling and calling that number but to this day (August 7th) no one has answered this number and there is not answering machine to leave a message. Once again I left overwhelmed with despair, hopelessness, and frustration.
In the mean time I continued calling the lost baggage center and was repeatedly told the same thing over and over again. This call center must be outsourced somewhere because each person had accents as well as ethnic/cultural names, which I have no problem with, and also had no further information to give me. I believe all they have is email and some sort of switch board to relate messages.
I've asked them numerous times to personally call the Dulles airport reps, some reps. told me that could not be done, while some put me on hold saying they will do so and come back on line saying no one is answering their call. Therefore I don't even know if they in fact tried making the call or if they just put me on hold and waited a while, came back on the line with me and said no one is answering. With each phone call I felt smaller and smaller and more helpless in the matter but I continued to be patient and kind with every individual I spoke with.
In this time I also wrote various emails to any email address I could locate on the United website as well as consumer story web pages. All I got in return, with the ones that actually emailed me back, was that they would forward my information to the lost baggage department. I basically completed one big circle and did not gain one ounce of progress.
Basically after a week of phone calls and emails I was still at a dead end. All I managed to get was lengthy conversations with unhelpful representatives, busy signals, useless emails, zero information regarding the whereabouts of my luggage, frustration, loss of employment, stress, frustration, and anger that simply no one with United cares about these issues.
My life has been turned upside down because I have no casual clothes, no work clothes, no shoes, no dresses for upcoming weddings I must attend, no personal hygiene products, no electronics, no memorable items I bought in Poland while visiting my grandparents early this year. This situation is so very overwhelming and in order to understand it one must personally go through it themselves.
One week had gone by so I decided that Maybe there is more information out there that could help me with my situation. I decided to go to a travel agency and see if they could give me any advice or contact numbers that would be useful with this matter, First, I went to CAA, I figured that since they are a travel agency as well as insurance providers they would definitely have some sort of information. This was very untrue. All they told me was to call the lost baggage telephone number and that is the only I can do. I was discouraged to hear that but I tried one more place.
I went to a local travel agency and a lady helped me as best she could. I was, and continue to be, very appreciative of her kindness. She took all of my information and did the best she could to contact the United customer service as well as find me any other numbers that could be useful for my case. She provided me with another number for the United customer service at the Dulles airport. I called this number but all I got was a recording that stated that they no longer take voicemails regarding bag descriptions because of the volume of messages left, instead they said to email the description to an address. I did as they said.
I provided every ounce of information regarding my flight, times, bags etc. All they respond back to be is that they are sorry about my missing backs, provide me with a form I need to fax or mail in and that is all. It once again gets me absolutely nowhere.
Out of the couple of hundreds of phone calls I made to the customer service department I was told a few times that one of my bags was forwarded to the Toronto airport but it was not scanned there after arrival. With that being said I thought that perhaps my one bag was sitting in the lost and found at the Pearson airport and possibly had its name tag ripped off. I phoned the Toronto Pearson Airport to see if I could speak to a United rep. from the airport but I was told they do not deal with phone calls and the best way to contact them is to personally come speak with them face to face and even then they May not be useful.
It wasn't a surprise that the gentleman at the help desk told me they are uncaring. With that information I called a friend of mine up and we drove an hour and a half to the airport. First we went into the lost and found in Terminal 1. When I saw the complete mess and lack of security in the airport my heart sunk. There were rooms of lost luggage that did not have any doors, luggage thrown and left sitting by the walls, and people everywhere waiting for their own luggage by the carousels. The lost and found was in the same giant room where travelers on Canadian flights where picking up their luggage.
Basically if anyone wanted to take an extra suitcase or two it could have been done in a heartbeat with no questions asked. I walked around to each pile and room with suitcases. I saw damaged suitcases, where the entire contents of a people's bags were lying on the ground, empty suitcases piled up at the corners of the walls in the room. Actually when I was in one room there was a man loading all the empty suitcases on a cart, most likely destined for the garbage. I was so angry to see this sort of chaos and lack of security and professionalism.
There is an incredible amount of security before boarding a plane (you cannot bring water bottles on some flights or lighters or nail files, you have to take your shoes off and your belt off while going through customs, you must place all your items through various security measures before boarding a plane but afterwards it is all out of your hands. I understand why we have such security in customs but why is it that then is comes to an individual's personal property they provide no security at all.
My one and only thought was that if Toronto Pearson is so unorganized, lacks security, and is much smaller than the Washington Dulles airport, I cannot imagine what goes on there. I'm sure it is a 100% worse with all the concourses, shuttle buses, and volumes of people. When I finally reached the front of the line at the lost and found desk (at least a half hour later) the gentleman I spoke to was very unfriendly. I questioned the security of the lost luggage and he cold heartedly told me that if I want to steal a camera then I should go ahead if I want to be placed in jail.
I was shocked by his response. I had no words to say to him because I knew if I did I would lose my cool. I simply said that I myself would never do such a thing but there are people in this world that would and because people like that exist there should be more security protecting peoples' property, especially after I saw the condition of some lost suitcases and the lack of care for them. He then said there is security at the doors but surely enough when we walked out there was not one person standing there to even look as though they have any sort of security. I honestly could not even fathom his response and the disorder of that airport.
The lost and found rep. provided me with a sheet and told me to wait in the main section of the airport and someone will escort into the international section of the airport, where I initially waited for my luggage on July 25th. My friend had to wait outside for me because only one individual can go through customs at a time. The man eventually came and took me to that section of the airport. There I found some more lost luggage, not nearly as much as in the other section, but here at least you needed to be escorted and pass customs. I looked for my luggage and nothing.
I went up to the United information desk where I found an unpleasant man. I asked him to help me or provide some assistance in locating my bags. All he did was type in my claim number and told me that they have not been located.
With all the new technology within airports it stuns me how 2 bags can be traced, misplaced, and then not located. The incredible tracing systems they have are nothing more than a joke. He told me to call the customer service number which I told him I've been doing for the past week, 3-4 times a day. And this is how he left things with me, he turned his attention to something else. I was so upset with the lack of competence any of the United employees have. The nice man that escorted me into the that section told me to go upstairs and try speaking with the manager there, so that is exactly what I did.
I went to the section of the airport where passengers were checking their baggage with United. After waiting in line with the current passengers it was obvious that it would take way too long to get to the front of the line. I told the others that I was simply asking the reps. to radio a manager and it would only take a minute to do. Most were understanding but the lady working pretty much shrugged me off until I repeated that all I would like is to speak with a manager and not her. She finally did and then told me he would be there in less than 5 minutes. A gentleman came and all he did was radio another manager.
After roughly 15-20 minutes a man by the name of **, a United manager, came. He was extremely pleasant and told me he would personally follow up with my case. He took me to a room where after 72 hour lost baggage sits. In this room there was a man opening up baggage and checking the contents, I'm assuming to help identify the owner of the bag. Here again I did not find any of my bags. ** reassured me once again that they would be found. He said that Dulles is located in the capital of USA and that it would be found. I felt confident after speaking to him that my bags would be located and safely returned.
My friend as well thought the same. He also says bags are often misplaced but 99% of the time they are always located. He said himself that he had lost a bag and it had been 6 weeks and he still hasn't found it. Again he stated that they would find the bag and I would get it back soon. He provided me with a direct number to reach him at and told me to call him the next day around 3 pm, he even told me that I might hear from him before then but if I don't and he doesn't hear from me he will call me anyway. I was overjoyed to hear his words and left the airport that day feeling sure that I would see my bags again.
** also told me at some point in our conversation, that I was responsible for my baggage in the Dulles airport. He said that I was supposed to pick up my bags and go through customs there which I know for a fact is not true. My friend that I visited never once has had to do that because you go through the US customs in the Aruba airport. I told him I did not have to do such a thing while flying down to Aruba and he responded by saying I did not have to do that because I went through US customs in Canada. That is true I did do that in the Toronto airport. But I also had to in Aruba.
It was humorous that he was trying to place the responsibility of my lost baggage on me and my failure to be an informed traveler. The way he spoke about it made me question if I in fact I did have to pick up my luggage in Dulles and go through customs there. Once I got home I spoke to my friend who lives in Aruba and I was reassured that not once have they ever had to do such a thing because there is a US customs in Aruba.
That morning I once again called the lost baggage customer service number, I never stopped checking for any updates with them, but all I was told was that they were still not located. It did not affect me as much because I was under the impression that ** was personally looking into it himself and he would have more information for me. I waited for 3 o'clock to roll around and I made my call. There was no answer all it did was ring and ring and ring. I was understanding because I knew that they are constantly busy around the airport, dealing with customers and searching for bags.
I called numerous times that day and still no answer and I did not hear from ** either. So once again I became discouraged. Once again I hit a dead end, back to square one.
I continued calling the lost baggage service line, once again speaking to a variety of reps. that asked the same questions and told me the exact same things; no updated information has been provided to them. Not even one bit of information has changed since July 25th. I've been wearing the same clothes repeatedly and the same shoes. I do not have money to purchase new items because I am a university student that has tuition to pay for, books, rent, bills etc. The ticket itself cost me $800, therefore leaving me with a decrease in my finances.
Day 13 (August 7, 2007)
Today I finally reached ** and he had nothing to say. I honestly do not think he even remembered who I was. This time he was very unpleasant. It seems as though the only reason he was kind to me at the airport was to get me out of the airport as fast as he could. I asked him if it seems they are permanently lost now and he said yes. I now have to fill out a claims form which takes 6 weeks to be processed again leaving me with no money or progress.
He got me off the phone as quick as he could by just saying fill it out send it in and that's all I can do. I even offered to fly down to Dulles many times to look myself for my bags and speak to representatives down there but he said, as well as the reps., that is just a waste of time. I now feel hopeless and angry. After getting off the phone with him I went online to check for the telephone number for the United headquarters in Chicago. I found it and called. First they say to punch in the extension or punch in the name of the individual you are trying to contact or wait on the line.
I waited on the line and an answering machine picked up and said to leave a message but after the voice stopped talking the machine hung up, thus making sure no one who does not know anybody within the building can leave a message.
I tried back once again and a lady picked up, I told her I would like to speak with someone with authority regarding an issue I've had with United, she did not say anything and a couple seconds later another lady came on the phone, she asked which department I would like to speak with and I told her I've already spoken with the lost baggage department but as soon as I said lost baggage she put me through to the headquarter number again. The same menu came up but instead of picking up the phone again no one answered and the line went dead. I called back again and still no answer.
Basically they do not want to deal with any complaints about lost baggage. They could not care less about their customers' issues and why would they when they are getting paid an incredible amount of money while everyone suffers. United simply does not care about its passengers. What I don't understand is how my baggage could have been lost, not one but both bags. First of all it was last scanned in the Washington Dulles airport and did not make it to the Toronto Pearson airport. Therefore it was left behind.
There is no way BOTH of my bags grew legs and walked out of the airport, so all I can say at this point either it was stolen by a traveler or employee of United or the Dulles airport or it was thrown on another flight somewhere in the world and United is not doing anything to locate it within the world by systematically tracing it. The way in which the customer service representatives handled my problem sickens me, the fact that no one, I mean no one, cares about it is discouraging and should not be allow to happen within today's time. No explanation was ever provided to me.
People everywhere should be informed of the lack professionalism and competence United has to offer. It disgusts me how big conglomerates can walk all over the 'small' people of the world and their property. By writing my story I am hoping that all travelers will be informed of United's true intentions and professional identity. I am aware of the fact that I will most likely never see my luggage again but if this story prevents someone else experiencing the nightmare that I have had to deal with than it is all worth it.
I am forwarding this story to all possible news outlets and customer report agencies and defenders in hope that someone will help me share my story, along with many others', and to eventually modify the responsibilities of airlines and in this specific case United airlines.
INFURIATING BAIT AND SWITCH AWARDS PROGRAM: I am a frequent flier (Silver Medallion level) on United and have several times used my miles for international r/t business and first class tickets. When I book, the agent tells me they only can confirm my desired class on the outbound because Singapore Air does not release their partner award seats until two days before travel, so they issue the return ticket as economy class, but still deduct up to 120,000 miles from my account as if I am receiving first or business both ways.
I have been told that it is possible that Singapore would release the return award seat within a few days of departure, and I should call them to request my upgrade to the proper class. In each of the cases, I have been denied the return flight in the class that I "paid" for with miles, even though once I boarded the flights both classes nearly were empty. I was even denied entry to the first and business lounge, even though I spent 120k miles to receive the service, which was especially infuriating since my layovers were typically more than 8 hours, and I had to sit in the airport through the night (one time while very ill).
I pleaded with both airlines to accommodate me, and showed them that I paid with miles, according to their own awards program rules, but they each passed the buck to the other. Singapore told me they could not upgrade me unless United requested it, and United told me the same about Singapore -- a classic catch 22. It was recently revealed to me by a Singapore agent that they couldn't possibly authorize an upgrade or let me use the lounge because United only paid them for the upgraded class one way WHEN THEY INITIALLY BOOKED THE TICKET, which means United never intended for me to get the full value of my miles.
I then requested United reimburse my miles for the unused portion (since I was forced to return via economy) and was refused and referred to customer relations, who also stonewalled me. I know this has happened with every other awards program traveler to Asia, and probably other international destinations because it is INSTITUTIONALIZED POLICY, and I have witnessed other fellow travelers having much the same heated exchanges with airline agents. In my view constitutes CONSUMER FRAUD and should be exposed by the media.
Perhaps the airlines feel that award travelers are "getting something for nothing" and they deserve to be shortchanged, but miles are earned with loyalty and FREQUENT TRAVEL, (and I suspect higher airfares to cover the award flights), so is in effect a "volume discount" and not a "gift". It seems that there is a possible class action lawsuit that could be filed that would at least compel airlines with such hidden "bait-and-switch" policies to, at the very least, reveal them to frequent fliers before they sign up for programs or book award flights. Additionally, they should only deduct miles to reflect what the award traveler actually uses.
I would like to be compensated for all of the flights where United deducted my miles, but did not give me what I paid for. I would like to see posts from other travelers and encourage them to report similar complaints to all consumer fraud blogs, websites, and write to the airlines with your complaints.
ORLANDO, FLORIDA -- United in Uniform is a SCAM. BEWARE!!! I signed up for this unethical service 2/22/2012. The salesman, ** promised me that if I did NOT get any rentals, WHICH I DID NOT over the course of 10 months, that I could get a refund at any time. I asked him this question again before we got off the phone, and he again promised me that "If I don't get a rental, I can get a refund at any time of the year". No mention of needing to follow some instructions on their web site or some fine print.
It was a lie and when I called to try to get a refund at the end of 10 months, they informed me that I had to stay with the company a full year to give them a chance to get a rental, before I could get a refund. Again, NO mention of needing to follow some instructions on their web site. So I agreed to wait a year, and when I DID NOT get even a SINGLE RENTAL, I asked for a refund. I was then told by their refund department that I didn't follow the proper documented refund policy that was on their web site.
I informed the United In Uniform customer service team, **, that I was never notified by the sales man, or the first lady I talked to, ** on 11/2812 about a refund policy, or that I needed to read anything on the web page. ** was very mean and unsympathetic that no one had informed me about reading a refund policy on the web page. To me, this is nothing more than an advertising scam that needs to be shut down. They Lied to me, mislead me, never told me after countless phone calls (at least 5 calls!!) about this mysterious 'refund policy' on their web site.
Please let other potential consumers know not to fall for their untruthful, unprofessional service. They are truly a very un-customer friendly company, especially the way ** disregarded all the other phone calls and flatly said "You should have read our web site". Wrong, all you liars had to do was to tell me the truth up front about the policy when I asked. If you would have told me, I would have told you that it was unrealistic to do all of those things, and I would have never taken your pathetic service. The bottom line is I received no rentals, and received maybe 4 requests for rentals which is a terrible advertising investment.
Please, PLEASE, HANG UP ON THESE JERKS and don't listen to them. They are nothing but a BIG SCAM.
CHICAGO, ILLINOIS -- After my return flight to Dayton, OH via Chicago I went to unpack my checked bag. I noticed that my pair of dress shoes were missing from the bag. I remember packing these shoes in my checked bag as I am very fond of them and they were a rare splurge. I went online to find out how to remedy the problem. I was directed to the Baggage Resolution Service Center. When I called the number the woman who answered asked me to tell her what happened.
I began with the story of the return trip and went on to explain what happened when I went on to put things away at home. She was immediately combative and actually told me I hadn't contacted them in time before she even knew what date I'd returned home. I didn't catch this at first but as she became more and more rude and began to explain to me that United Airlines had no intention of helping me in any way I paid closer and closer attention to what she was saying. She was far more concerned with United Airlines liability risk and in informing me that this was my fault than anything else.
Now, all I wanted were my shoes back but she basically accused me of trying to defraud the airline. It's not important here to disclose what I paid for the shoes but they were something I don't go buy every weekend. She kept telling me I needed to be quiet and allow her to speak and didn't seem interested in my lost item at all. I asked her if they had cameras in the baggage handling area and she said that no, they have limited camera coverage of that area. She ended by giving me a website and a form # that I could up on my own to fill out.
I asked her who I could call about this and she told me there was no one I could call. I confirmed there is no one I can talk to about items stolen out of my luggage while I'm traveling... she said that was correct. I just hung up. I WILL NEVER FLY ON UNITED AIRLINES AGAIN. I would rather spend more money on a competent airline that cares about their customers than deal with the likes of this rude and arrogant woman.
MONTEREY, CALIFORNIA -- I've been flying on a semi-regular basis for the past 16 years, and I've never had an experience like the one I had yesterday on United Airlines. I flew Continental for a long time, because it was one of only two airlines in my hometown, where my parents still live. But after yesterday, I doubt if I will ever use United again. I originally had a 'red-eye' flight from Monterey, CA to New York City for Sunday night, with a connection at SFO. That flight was first delayed, then eventually cancelled due to fog. That, I can understand.
I was automatically re-booked onto the 5.30 am flight. I slept for four hours, woke up at 4 am, and was at the airport with plenty of time. We all got onto the airplane. Then, the gate agent came onto the plane to announce the plane was overweight. She offered any volunteers to leave the plane a $250 voucher. Since $250 won't get you very far these days, no one took the offer. Then she came back and read the last names of two passengers would have to get off the plane. I was one of those unlucky passengers.
I loudly refused to leave the plane. I explained I had a very important work event that I was already going to be three hours late to, and that I could not miss entirely without serious repercussions. Another passenger then tried to negotiate for a larger voucher amount, saying she would get off the plane for more than $250 so that I could stay on, but the gate agent said should could not offer more than $250. She said I had to leave as I was the last to check in for the flight - surely because I was automatically rebooked and wasn't supposed to even be on that flight in the first place.
I refused to leave. The gate agent left, then came back with security. I was forced to get off the plane like some kind of criminal when I done nothing wrong. They escorted me out of the airport and put me in a cab (which they paid for) to SFO. So I had to endure a two hour cab ride, and of course I missed the connection (only by a matter of minutes due to fog delays). They also gave me a $250 voucher which is worthless because I will never fly their lousy airline again or give them ANY money.
After I missed my connection, they tried to put me on a 1 pm flight, but I demanded they get me back to NYC sooner. They put me on hold for HALF AN HOUR and finally came back telling me they could get me on an 11 am Delta flight. I finally got home, bedraggled, at around 10 pm. I missed my work event entirely.
DENVER, COLORADO -- 27 July we went to the airport to catch our flight home, found that our flight had been changed to a different time and changing planes at a different airport. The airlines changed our seats and put us in row 12. We started boarding the plane to find there WAS NO ROW 12, so had to go back through all the people trying to get on to the agent. They said, oh well, then you will all get middle seats, which we hate.
We then flew to Denver, to find we land in gate 13 and have to run to gate 86 with no ride carts around to help, with 40 minutes to get there. At this point they did not give us a seat assignment for Denver so rushed to make sure we got a seat, which we did get assigned one by an agent there. Then our flight got delayed as the incoming was late. When the incoming arrived and unloaded they said there was problems they had to fix, after a while they said they were taking it away to fix it.
Later they brought the plane back and let us board. We sat there for about 15 minutes on the plane and they said we all had to get off again as still problems. When we went to sit in the waiting room the agent called us and two other couples up and asked to see our boarding passes. After she looked at the passes she said she was keeping them, I asked why and she just looked at me. I said "are you bumping us?" She said, "Maybe."
Much later when the plane was OK to go she announced over the speaker for all to hear the names of us 6 and we were NOT ALLOWED TO BOARD THE FLIGHT. Made us sound like criminals!! I ran up and said why and she said the plane had weight restrictions and where we got to the gate later then the others, we are picked to be bumped. I asked her how we could get there and sooner as we were on the plane they put us on getting there and still had ½ hour to spare when we got to the agent for our seats by running, or in my case with my bad foot walking as fast as I could. She said it didn'tt matter.
I asked for our luggage so we could stay the night if we did not get another flight and she said NO, it had to go on to Tucson with the plane. Later they got us on a flight to LA where we sat for 5 hours for the plane to have that delayed too, got into Tucson at 1 am on Saturday Morning, had been at airports since 6 am East coast time and got up to get there at 4 AM.
HOUSTON, TEXAS -- My husband and I had tickets to Hawaii on Continental for Feb. 21st for the birth of our granddaughter. He died unexpectedly Feb. 13th, and his funeral had to be scheduled the day we were to travel. I cancelled his ticket, and had to reschedule my flight at an additional cost of 400 plus 150 change fee. As soon as I returned on Feb. 28th, I called Continental and was told I could email all documentation and get a refund of his ticket and my change fees. Sent everything required. Then, Continental became United shortly after my request. So, I resubmitted everything to the United email address. Received a canned reply.
Waited 2 weeks, then went to check status on website. Now, there is an "online" form to fill out, which United representative did not tell me. So, I fill out online form, I also fax all required documentation (after trying to get through for days. No reply. I check the status for 2 weeks, still says "pending review" and to call the number although website says 6 days for credit card refunds. I call the number listed... go through the options, say I want refunds, finally get to "refunds" option, it says to go to the website!!!
I resubmit via email and ask for status... again canned reply. No reply. Still "pending review". I send a couple more emails with all documentation, and I fax with a cover letter showing the history that I originally submitted on Feb 28th!!! I ask NICELY for a phone call or email with status... nada. I then send everything; hard copy along with death certificate to the mailing address with proof of delivery. April, I check status AGAIN: Now it says "Error" could not process request. WHAT?!! So, I call United... ask for a reservations agent, tell her the whole story, how frustrated I am.
I need the refund as I have had to move, my husband had no life insurance, and this is putting a great deal of added stress that I don't need while dealing with my husband's death. She says no way to call refunds department... no number. She will not transfer me and will not let me speak to a supervisor. She suggest maybe they never received it. WHAT??? After I emailed at least 6 times, faxed it 3 times, and sent hard copy, that WAS delivered. UNBELIEVABLE. The only thing she will do for me is to resubmit the request. BUT she tells me, it will take 7-10 business days to process. In other words, BACK OF THE LINE FOR YOU (2 months later!!!).
HORRIBLE HORRIBLE HORRIBLE. Seems to me, this may be an intentional circle jerk to keep from refunding tickets due to merger and finances? I will think twice about flying United in the future. Because if things are this screwed up there, what in the world is happening with pilots, and plane maintenance... etc., etc? (Oh yeah, my flight to Hawaii after my husband died was 6 hours late!!!) they did give me a voucher, but I'm afraid to use it. What I really need is my refunds United.
SAN JOSE AND DENVER, CALIFORNIA -- It was a whirlwind 2 day trip from San Jose, CA to Grand Junction, CO via Denver CO. 4 flight segments with my 9 year old daughter who is in a wheel chair. We travel a lot. When we fly, we fly on South West, a fabulously handicap friendly outfit that goes out of their way to make you feel comfortable and help make the hassle of flying as easy as possible. This time we had to go United. Bummer for us. I booked handicap reservations. I called when I booked to let them know I was traveling with a child in a wheel chair, requesting front row for ease of access. I was told 3 weeks prior to departure that they could not help me but I should call 24 hours in advance.
I called 24 hours in advance (10 to be exact). I was told that they couldn't do anything about the seats (row 26) and I needed to handle it at the checking counter. The next morning at the check in counter I was told I should have called, there was nothing they could do about it, the gate would be able to help me. Well... by now you got it. They told me at the gate that the seats were full and they couldn't do anything about it!!! OK... I mentioned there were four flight segments, right?
I threw a fit. I told her to warn the flight crew that they would have a hostile mother on board and that I would make them setup the aisle chair in the plane 4 times if they didn't. The agent, (the same lady at the first counter) beg a passenger in the front row to switch - problem resolved. Ish. I told her thank you and if she could please let the agents know that we had 3 more flights so that we could avoid this mess on the subsequent flights.
PHILADELPHIA -- I live in an apartment building and work full time. I am usually not around when packages are due to be delivered. My last UPS package I received the first attempt notice and responded promptly because I know they will send it back after three attempts and I wanted that package. I initially went online to try to get them to hold it at the UPS store for me, but the location was far from me. Living in the city, I'd have to either pay 8 bucks for public trans and then walk for 15 minutes in a seedy neighborhood or pay roughly 30 dollars round trip for cab fair to and from the Subway, which would have cost me an additional 4 bucks.
My huge complaint is that when I called to ask if they could hold the package at the CLOSEST UPS, the one within 5 minutes of my apartment they rudely refused. Apparently there is no way to get them to save your package at another UPS store. You would think they would at least plug in your zip code and let you pick the closest UPS or automatically do that. I will avoid using UPS again. I would rather miss a deal or not be able to buy something I need than deal with their terrible service.
RE: Customer Service? This was supposed to be a lovely trip to Europe, my Granddaughter's graduation present that she was very excited about. The trip started out in Pittsburgh United Flight #7824 that was to leave at 4:05 p.m., I had to check my carry on at the gangway because it was a small plane and had a full load, we left about 1/2 hour late, upon arrival at Dulles at about 5:05 p.m., we de-planned on the tarmac and were told to wait near the front of the plane for our hand luggage that was checked during boarding.
I told the United rep that I only had a few minutes to make my connection, thinking he would be decent enough to hand me my bag as it was right there, nope! He did however give a mother her stroller so she could walk around the airport for the next hour till she had to catch her flight, nice guy that he was. Well, we missed our flight #918 to London, and were not allowed to go on the next one going out which was boarding at that time, just two gates down, because they could not get our luggage loaded on that plane in that short of a time, but then we all know the luggage was still on flight #918 and on its way to London.
Get this (and please keep this in the back of your mind) YOUR LUGGAGE IS NOT ALLOWED TO FLY WITHOUT YOU! We were sent to the customer service line to get re-booked. They had 3 people on the counter and no less than 200 people in line, needless to say we were going to be there awhile. Would have been but after an hour in line a lady with a medical condition raised cane with someone at United, and they sent two more representatives that took the international passengers to another counter, since there were only about 12 that helped move it along.
Finally it was our turn. We had a very nice agent, she would put us on Virgin Airline flight #56 that was leaving at 11:10, she called Virgin, set it up, asked their people if they saw the reservation on their screen, they did, she gave us tickets and we ran and walked as fast as we could all the way to the other side of the airport to their terminal, I am guessing it took at least a good 20-30 minutes even with moving walkways. When we arrived there, handed our tickets to the agent, he said they had no reservations for us, and would not call United to confirm it, he said our tickets were not valid!
I asked him to call his supervisor, he said he could not do that, that I needed to go back to United, they could not take tickets issued by United for Virgin Airlines. What is this? Is this another new way to anger customers? Well it was back to United... across the airport... found the same agent and told her what they said. She called Virgin, got a "supervisor" told them the problem, this person said we did have reservations and gave us this MAGIC reference number FZK2PP that would apparently get us on the flight, well the clock is ticking, its going on 10:00 p.m. So it's back to Virgin... across the airport.
Agent at the desk said they closed boarding 20 minutes prior to our arrival! I lost it! Told the "supervisor" there, I wanted to talk to her supervisor she said she did not have one to which I replied bull, said I know you have a supervisor and I want to talk to them. Well I got nowhere, did get her name and the other agent and will be sending letters. Anyway it is now going on 11:00 p.m., back to United... want to know how tired and angry I am? Back to the customer service counter, where there was a new agent, I did not get in line which I was told about, and I let her know this was my third trip back and I was not getting in line again.
She booked us on a flight out the next day at 6:10. Since it is now past 1 1:30, trying to find a room for the night is another nightmare. We finally found one that was a $65.00 cab ride away. Thank you United! Since our luggage is off to London and we have no personal items because of all the restrictions we will have to find toothpaste, etc small enough to travel with or else we will have to toss it. Thanks again United! Now we have lost a whole day we had planned in London. We did get the flight but sit on the runway for 2 1/2 hours due to storms in the Atlantic. We finally got to London and guess what, our luggage did not fly with us.
We had to take an hour out to file a lost luggage claim. We called the number for lost luggage as we would be leaving London early the next morning for Paris. They had not located it yet. We made several calls to United's Lost Luggage and to our AAA agent trying to find someone who could give us some definite information as to where our luggage was and when we might get it.
We did not allot time for shopping for clothes and necessities into our schedule and resent very much the amount of time that was taking. We gave United the address where we would be in Paris and the phone number they could reach us at. United had called to tell us they had found our luggage and it would be delivered to hotel in Paris. We were ready to leave Paris and still no luggage. We called United the 15th to be sure they had our address in Barcelona and when we would be there. We need to find a charger for the rental phone as the battery is almost dead and the charger is in our "lost luggage".
It is now seven days and still no luggage! We had to shop for some clothes, still a time consuming and not an easy task. We have been calling United several times a day looking for the luggage, personally I think they are lying when they say they found it and will deliver it to our hotel. We have heard that several times now, but still no luggage! We had a flight to Rome, so there went the shampoo etc. We keep United updated as to where we will be and when we will be there just in case they find the luggage.
We called the travel agent and had her get us a day later departure from London since we lost a whole on the front. We got back to London on the 21st, still no luggage, I haven't been able to use my movie camera, which is one of the most disappointing parts of this trip, since Paris, my charger is in my missing luggage and no one carries them. Left London on the 23rd, got to Dulles, had only about 1 hour to make connection to Pittsburgh, but had to get through customs first. What a zoo that was, a very poorly run operation, you could not put one foot in front of the other, let alone claim your luggage.
Because this airline is not able to schedule connecting flights with enough time between them to get through the customs mess, missed that flight just as many others do. We were put on standby for the 11:00 flight. We did make that. I am never flying United again. By the way I got my luggage during the night of the 25th. The delivery service left it in the garage sometime in the middle of the night. Probably because someone twisted the handle off of it, a brand new suitcase too.
My granddaughter did not get hers until August 14. 2007, 36 days!! Half of her things were soaking wet, including the two new books she had in there. Guess you lied to us when you said our luggage was not allowed to fly without us. Needless to say, I am less than happy with the way we were treated, not only about the 'lost luggage' but the way the delay and booking through Virgin Airlines was handled. That was so unprofessional. I cannot believe that you can accept that kind of business practice much less subject your customers to it.
If the airlines continue to think they can abuse the pubic and their customers like they are now, you are in for a rude awakening. Speaking for myself and my granddaughter we are not flying United or Virgin Airlines for any reason. There are other carriers out there. I incurred expenses totaling $3858.62 all backed up with receipts.


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1996 Dodge Dakota Q&A
1996 Dodge Dakota Question: What causes the ABS & Brakes indicators on the control panel to stay on?
Just bought a used Dakota and the ABS indicator & Brakes indicator lights on the control panel/dash board are lit up. - KatznJammers
Answer 1
have the codes scanned and post so we can adv. could be serveral issues - globalhelper
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subset: commoncrawl


text:
NEW YORK (AP) - The sons of former big leaguers Lenny Dykstra and Charlie Leibrandt were among the players selected Friday during the second day of the Major League Baseball draft.
NEW YORK (AP) - California Chrome is 1 1/2 miles away from ending the longest drought in racing history - 36 years without a Triple Crown winner.
SAN ANTONIO (AP) - When the air conditioning went out in San Antonio, many of the Spurs felt right at home - their native homelands.
EL SEGUNDO (AP) - When Drew Doughty joined the Los Angeles Kings, he could walk around town unnoticed. Almost nobody at the supermarket or on Manhattan Beach realized this slightly pudgy teenager was the No. 2 overall pick in the NHL draft, bound for hockey stardom.
BALTIMORE (AP) - Pinch-hitter Stephen Vogt singled in the tiebreaking run in the 11th inning, and the Oakland Athletics got home runs from Josh Donaldson and Derek Norris in a 4-3 victory over the Baltimore Orioles on Friday night.
SAN FRANCISCO (AP) - Buster Posey hit a tiebreaking two-run homer in the eighth inning and the San Francisco Giants won for the eighth time in 10 games by beating the New York Mets 4-2 on Friday night.
PARIS (AP) - This is what Rafael Nadal and Novak Djokovic wanted. It's what they expected. And now they'll meet in a French Open final with so much at stake for both.
ST. LOUIS (AP) - Michael Sam is confident he'll be judged on performance.
JACKSONVILLE, Fla. (AP) - The U.S. soccer team is hoping one African club will teach them a thing or two about another.
MEMPHIS, Tenn. (AP) - Ben Crane shot a 5-under 65 on Friday to open a six-stroke lead in the St. Jude Classic before heavy rain delayed play twice and forced the suspension of play for the day.
SAN ANTONIO (AP) - The San Antonio Spurs handled the Heat, and the heat, during a sweltering start to the NBA Finals.
OKLAHOMA CITY (AP) - Thunder general manager Sam Presti is aware of coach Scott Brooks' critics.
NEW YORK (AP) - Three races in a five-week span at varying distances on different tracks. It's so tough only 11 horses have won the Triple Crown, and none in 36 years.
CINCINNATI (AP) - The Giants bid goodbye to Cincinnati with high-fives. They haven't done that very often.
SANTA MONICA (AP) - Alain Vigneault reviewed only portions of the video from the New York Rangers' Stanley Cup finals opener before he sat down at their oceanside hotel to explain how it got away.
Page 173 of 601
SEATTLE (AP) - The Oakland Athletics weren't able to reverse a losing streak against Felix Hernandez. They hope a return to their home park will do the trick.
SACRAMENTO . (AP) - Britain's Mark Cavendish powered past Slovakia's Peter Sagan just before the finish line Sunday to win the first stage of the Tour of California.
PONTE VEDRA BEACH, Fla. (AP) - The latest survey was unanimous, not anonymous. Rickie Fowler can deliver the goods.
SEATTLE (AP) - Logan Morrison homered on the first pitch of the 11th inning from Oakland reliever Dan Otero, and the Seattle Mariners rallied to beat the Athletics 4-3 on Friday night.
SAN FRANCISCO (AP) - Casey McGehee hit the first grand slam of his career, Tim Lincecum struck out a season-best eight batters, and the San Francisco Giants beat the Miami Marlins 6-0 on Friday night.
ALAMEDA AP) - Amari Cooper has been preparing for his first NFL practice ever since he was a 5-year-old in the backyard running patterns and catching passes from his buddies.
COMMERCE CITY, Colo. (AP) - James Riley scored on a header in the 92nd minute to give the Colorado Rapids a 1-1 tie with the San Jose Earthquakes on a rainy Friday night.
SAN JOSE (AP) - The San Jose Sharks expect to call SAP Center their home for at least the next 10 years.
PONTE VEDRA BEACH, Fla. (AP) - Much like his entire career, Jerry Kelly was just another player on the golf course Friday at The Players Championship.
Now comes the easy part for American Pharoah - the Preakness Stakes.
Although Floyd Mayweather Jr.'s showdown with Manny Pacquiao last week probably didn't convert many new fans to boxing, the sport has much more to offer after that unsatisfying meeting between its two biggest stars.
KANSAS CITY, Kan. (AP) - Joey Logano will start at Kansas Speedway right where he left off.
MADRID (AP) - Serena Williams had not lost a match all year until she ran into Petra Kvitova at the Madrid Open on Friday.
INDIANAPOLIS (AP) - Team Penske is overpowering the competition in Indianapolis - again.
CHICAGO (AP) - Derrick Rose banked in a 3-pointer at the buzzer and scored 30 points Friday night to give the Chicago Bulls a 99-96 victory over the Cleveland Cavaliers and a 2-1 lead in the Eastern Conference semifinals.
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The only way to sail in style!
The Supernova is a "one design" single handed sailing dinghy of 4.3 metres length with an 8 square metre fully battened mylar sail and stayed mast. It was originally designed and built by Mark Giles. It is now built by Hartley Boats in Derby.
Hartley Boats donated a brand new free sail to a "newcomer" at the 2015 nationals....
Another ~30 turnout. Amazing!
Jul 4th, Saturday, 2015
Venue: Swarkstone
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Venue: Hunts
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This is my first post since the second "crash" of Elan. I've been a ELN shareholder since 1996, and have seen it all. A PPS of $16 to $32 to $65 to $1, back up to $27-30, then down now to $8. Since Monday morning when started my computer and work and then the ELN announcement in complete disbelief, I have had no sleep whatsoever. I'm still in complete and utter shock about the news. I keep blinking my eyes and reading the first Monday headline, and it seems like a bad dream that I can't wake from. Again, at 37 yrs old, I'm starting all over again financially. Lost more here than I can even have the courange to talk about. ELN has taken years off my life as a loyal shareholder. I have endured unspeakable grief. I'm most upset for my MS friend Ellen who I have spoke of so frequently leading up to Ty's approval. I haven't had the stomach to call her yet. She was receiving Ty since approval and doing very well with outstanding results.
I haven't been able to eat--keep food down--since this all happened. Creester, hoow are you coping with all this?? I know you were heavily in too?
Minn_Sea: thanks.
I agree that the big risk right now is that the new MRI's turn up some case(s) of PML.
Boy, today's action sure feels like "capitulation" (usually a sign of a bottom).
Do you agree, or do you think we're got further to go to hit bottom?
Regards, Mouse
brians- with respect, I think you're wrong. Merck pulled Vioxx, but I don't believe it can be reintroduced without the FDA's OK.
My guess is that the FDA is a full-fledged partner (with veto power) in all discussions about tysabri, right now.
Just a guess.
Biotextrader- you say:
"Patient #1 had PML. Period...."
Are you really 100% sure of this?
If so, why are you so sure?
in regard to your #4. I don't think it is up to the FDA (as of now) whether or not Tysabri is re-released because they were not the ones to pull it.
Merch pulled Vioxx, but Pfized left Celebrex on the market.
I most certainly could be wrong because I don't really know the rules.
Patient #1 had PML. Period. Patient #2 may not have had PML. Still need biopsy results
Steroids were NOT the cause of the PML in either patient.
Will Tysabri be back on the market? Probably, but as a 2nd line treatment as a monotherapy.
Still has blockbuster potential assuming no more cases of PML or suspected PML found.
That wraps up the story until tomorrow.
OK, no more lectures. On to what's happening now. The market has overreacted and overcorrected to the bad news. It's hard to read when the selling will end, but I added 20% to my diminished position in Elan today. Probably should have waited until tomorrow.
So, ultimately I am in agreement with your scenario. Of course the risk is that something will turn up in the MRIs. But, I dont think so, given prior scrutiny in the monotherapy trials. And we have some time before major debt payments are due (2008).
AN IMPORTANT ASIDE: my first reaction to this week's developments was, like that of many other posters, to suspect that Biogen screwed Elan due to the Avonex/Tysabri "conflict of interest". Upon further reflection, I no longer feel that way. Yes, Biogen "owns" the SLA, per the agreement negotiated by Geaney et al (predates Kelly Martin).
But it's now very clear to me that Biogen would be totally idiotic to sabotage Tysabri. For one thing, the Dollar market cap of Biogen has fallen more than Elan's this week, which certainly doesn't suggest that Biogen has benefitted at Elan's expense.
Also, everything Biogen has said publically about the "driver" for their rosy growth forecasts has made it clear that Tysabri is what they are counting on to move them forward. Avonex, Rituxan and the rest are not going to cut the mustard.
My private guess is that, when Mullen found out about the risk that the two patients might have been damaged by Tysabri and/or Avonex, coupled with the fact that he knew that a few Biogen insiders had sold big blocks of stock right about the same time, he sort of panicked and concluded that he would look much more prudent/innocent by immediately withdrawing Tysabri from the market.
I don't really blame him for that, although I wish he hadn't done it.
In the end, his actions may even be helpful to Tysabri (although I think it's WAY too early to predict that.)
Thanks for the "lecture that's not a lecture". It has prompted me to think hard about a few things which I might otherwise have glossed over.
The next few days/weeks/months are going to be very interesting, and nervewracking to be sure. Even painful, probably.
I feel so badly for those who were financially destroyed by these events.
If you feel like delivering a lecture that I could agree 1000% with, it would be about the perils of (a) buying on margin and (2) buying call options. I'll bet that all those who are REALLY suffering right now could have benefitted mightily from that lecture, last week or earlier. The rest of us, at least, can continue to own our shares and play the next inning of this exciting game.
Be well, my friend.
Mouse- wondering if you will accept my wager.
You have my sympathy. Life can certainly hand out the challenges.
I tell myself that even an intelligent and rational investor would be nailed under these conditions--no inkling of trouble, no time to react. Sure, people will say, you should always diversify, but they forget to say that many many successful entrepreneurs can't/never diversify. They put all their time, effort, and energy into their business, or idea, and go for broke. That is how great things are accomplished. And as they teach in business school, only one in five new businesses succeeds. The key is to be able to pick yourself up and go out and try again, and again. I think that the same can be said here. Don't give up the dream. Pick one's self up, and try, try again.
Good luck,
P.S. I hope you read the article about the hedge fund that got nailed big time also. Those are supposedly the best and smartest. The fund was into both Elan and BIIB bigtime. There is a lot of company in this fiasco, so don't think you are alone.
Is that ORACLE?
reference to hedge fudn article - thanks
Sorry to hear it all over again from another friend.
How do I survive?
1. My faith in God
2. My wife, though not happy, is an incredibly understanding woman. She used to say, "you're up, you're down, whatever..."
3. I was only 10% on margin...this was critical, considering I was "all in".
4. Had to tell myself about 100 times, this is just where we were before it was announced ?Feb 18, 2004 that Antegren was going to be submitted for fast track approval--mid $8's
5. Maybe with some luck, we can be back in another year...
6. If you're breathing and have one good friend you're rich!
I am rich in so many ways that have nothing to do with money...
God bless,
creed..you are a good man...
I was loaded and got hit pretty bad..
like I told someone today, my 2 1/2 yo son doesn't ask me how Elan is doing..
there is a lesson here somewhere...
time to reaccumulate..now I really wish I had some capital...
I will wait for Schenk and co to have there
ps..I don't see a link ..we will see.
peace to ya creed and other long timers...this rollercoaster can be quite nauseating at times.
pss..many friends want to kick my ass...
Thanks Creed.
Your first is one of the greatest I've seen made on this board. A solid person will always have his priorties in order. God first, family next. I still have God and family though my losses were unbelievable. True friends are always great.
Recommend the post. Same way here.....I'm back in at 30% of my portfolio vs. 15% before the crash. At this risk level, and taking account of the good management and science, I feel very comfortable holding for a year or so.
Creed- well said. you're a good man.
1000 times we are back to feb 18th......... Who's bright idea was it to try t with something else.....was it designed for that type of use????
remember mullins comment on the crohns trial "we had a bad trial design we will go back and redesign it"....it was like it was no big deal..never liked him since then.
I went to bed Sunday night thinking I had over a million dollars deposited in one of the safest places. A company helping a growing aging population, international in scope, gold standard drug, top scientist in the world, high integrety management, etc..
Lost everything in a few seconds. Still have to deal with Fidelity. Hope they will let me arrange loan payments of interest only till I can downsize my house to a more cozy one.
A friend brought over a book that he said was very important for me to read especially under the present circumstances. I am 1/3 through it, and I highly recommend that all Elan shareholders get a copy and read it.
It's a New York Times Best Seller. The title is "THE TRAVELER'S GIFT", by Andy Andrews.
This is copied from the back cover:
"The Traveler's Gift effectively combines self-help with fiction...sustaining momentum while simultaneously passing on instruction for positive thinking...an exemplary job at providing positive suggestions for overcoming life's obstacles...
Please get a copy. Phone your local library, maybe they have a copy. Still definitely worth the 20 bucks at the store. You can pass it around to friends and family. BOL Kenny
PS Getting set up with another broker. Will start out small and just keep adding shares of Elan as pps and funds permit. Feel like I am playing Monoply. Go directly to Jail. Loose a turn, go back to the beginning and start over.
As long as disgarded beer and soda cans can still be redeemed for cash, and I have my health, I am still in "the game". One exception, if I ever meet Levon for lunch, I think he is going to have to now pick up the tab.


text:
2004 Toyota Corolla Q&A
2004 Toyota Corolla Question: air conditioning pressure valve replacement
Will the system need to be vacuum pumped after the new valve is installed before I recharge with 34-a? - shorte
Answer 1
Unfortunately yes it will need to be evacuated, the switch replaced and then the system recharged with 134a refrigerant. - patrick mannion
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Tuesday, 7 July 2015
Last updated 8 min ago
Jun 19 2013 | 9:45am ET
Its viability as a going concern remains open to question, but SAC Capital Advisors is moving forward as though an insider-trading probe doesn't threaten its existence.
The hedge fund giant has hired a former Soros Fund Management trader to serve as co-head of trading in Asia. Adam Odorczuk will be based in Hong Kong, Bloomberg News reports, where SAC suffered a raft of departures earlier this year.
SAC is reeling from nearly $5 billion in redemptions this year, fueled by fears that the firm or founder Steven Cohen are in jeopardy of facing criminal charges. Cohen and five other top SAC executives have been subpoenaed to appear before a federal grand jury.
Despite the withdrawals, which will leave SAC managing primarily Cohen's own money, SAC has said it will not become a family office or lay off large numbers of its employees, who number nearly 1,000.
Odorczuk left Soros earlier this month. He formerly worked at Tudor Investment Corp.
Jun 26 2015 | 6:47am ET
If you want to set up an offshore hedge fund, like any great team, you're only...
Jun 8 2015 | 12:37am ET
The Wall Street Decathlon — a 10-event physical challenge that will crown "Wall...
Jun 26 2015 | 10:07am ET
In this article, financial expert Greg Silberman explores how to hedge a private...
May 27 2015 | 2:15pm ET
Support Hedge Funds Care, also known as Help For Children (HFC), by participating in this year's raffle. All proceeds go to support HFC's mission of preventing and treating child abuse. Read more…


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Imortal: Season 1, Episode 144
The Final Battle Between Mateo, Lia and Lucas Looms Near (25 Apr. 2011)
(awaiting 5 votes)
Reviews: write review
Lucille spreads the video of the attack of Lia's baby to her to gain sympathizers from the werewolves and be in one with her in subjugating Lia and Mateo. In his visions, Jethro see that as... See full summary »
Directors:Jerry Lopez Sineneng, Richard Somes (as Richard V. Somes)
Writers:Arah Jell Badayos (head writer), Ricardo Fernando III (head writer) (as Jay Fernando) , 2 more credits »
Stars:John Lloyd Cruz, Angel Locsin, Maricar Reyes | See full cast and crew »


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Home > Press > Physicists Entangle Photon and Atom in Atomic Cloud
Quantum communication networks show great promise in becoming a highly secure communications system. By carrying information with photons or atoms, which are entangled so that the behavior of one affects the other, the network can easily detect any eavesdropper who tries to tap the system.
Physicists at the Georgia Institute of Technology have just reached an important milestone in the development of these systems by entangling a photon and a single atom located in an atomic cloud. Researchers believe this is the first time an entanglement between a photon and a collective excitation of atoms has passed the rigorous test of quantum behavior known as a Bell inequality violation. The findings are a significant step in developing secure long-distance quantum communications. They appear in the July 22, 2005 edition of the Physical Review of Letters.
Schematic of experimental setup. For full details, see the paper, available at the related link at bottom. Copyright © Georgia Institute of Technology
Relying on photons or atoms to carry information from one place to another, network security relies on a method known as quantum cryptographic key distribution. In this method, the two information-carrying particles, photonic qubits or atomic qubits, are entangled. Because of the entanglement and a rule in quantum physics that states that measuring a particle disturbs that particle, an eavesdropper would be easily detected because the very act of listening causes changes in the system.
But many challenges remain in developing these systems, one of which is how to get the particles to store information long enough and travel far enough to get to their intended destination. Photonic qubits are great carriers and can travel for long distances before being absorbed into the conduit, but they're not so great at storing the information for a long time. Atomic qubits, on the other hand, can store information for much longer. So an entangled system of atoms and photons offers the best of both worlds. The trick is how to get them entangled in a simple way that requires the least amount of hardware.
Physicists Alex Kuzmich and Brian Kennedy think that taking a collective approach is the way to go. Instead of trying to isolate an atom to get it into the excited state necessary for it to become entangled with a photon, they decided to try to excite an atom in a cloud of atoms.
"Using a collective atomic qubit is much simpler than the single atom approach," said Kuzmich, assistant professor of physics at Georgia Tech. "It requires less hardware because we don't have to isolate an atom. In fact, we don't even know, or need to know, which atom in the group is the qubit. We can show that the system is entangled because it violates Bell inequality."
"With single atoms, its much more difficult to control the system because there is so much preparation that must be done," said Kennedy, professor of physics at Georgia Tech. "For the collective excitation, the initial preparation of the atoms is minimal. You don't have to play too much with their internal state – something that's usually a huge concern."
In addition to having the system pass the rigorous test of Bell inequality, researchers said they were able to increase the amount of time the atomic cloud can store information to several microseconds. That's fifty times longer than it takes to prepare and measure the atom-photon entanglement.
Another challenge of quantum communication networks is that since photons can only travel so far before they get absorbed into the conduit, the network has to be built in nodes with a repeater at each connection.
"A very important step down the road would be to put systems like this together and confirm they are behaving in a quantum mechanical way," said Kennedy.
Related Link: Quantum Optics
About Georgia Institute of Technology:
The Georgia Institute of Technology is one of the nation's premiere research universities. Ranked among U.S. News & World Report's top 10 public universities, Georgia Tech educates more than 16,000 students every year through its Colleges of Architecture, Computing, Engineering, Liberal Arts, Management and Sciences. Tech maintains a diverse campus and is among the nation's top producers of women and African-American engineers. The Institute offers research opportunities to both undergraduate and graduate students and is home to more than 100 interdisciplinary units plus the Georgia Tech Research Institute. During the 2003-2004 academic year, Georgia Tech reached $341.9 million in new research award funding.
For more information, please visit www.gatech.edu
Issuers of news releases, not 7th Wave, Inc. or Nanotechnology Now, are solely responsible for the accuracy of the content.
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Power Rankings: Warriors finish No. 1
Monday, April 13
Year 13 in charge of ESPN.com's weekly NBA Power Rankings was a fun one for the committee (of one).
We feel blessed.
Almost as blessed as the Golden State Warriors.
The 2014-15 campaign, even with the San Antonio Spurs on a 21-3 kick since Feb. 27 and the Atlanta Hawks enjoying the first 60-win showing in franchise history, belongs to the 65-win Dubs more than anyone else. Which is why they sit atop our 30-team ladder, ahead of the scorching Spurs, for the ninth straight week and 15th time in a span of 24 regular-season Mondays.
Entering its final two games of this otherworldly regular season, Golden State is sporting a nightly average points-per-game differential of plus-10.2. That would rank eighth all-time ... with six of the seven teams that posted a higher average margin having gone on to win the championship. The only team of those seven double-digit squads that failed to go all the way: Milwaukee in 1971-72, when the Bucks had to cope with the 69-13 Los Angeles Lakers in the Western Conference Finals.
Those are the sort of tasty tidbits we get fed every week by ESPN Stats & Info's incomparable NBA team as well as the Elias Sports Bureau. Our thanks to all our colleagues in both places for 82 games' worth of peerless assisting.
You can comment below on these rankings, rank the teams yourself here and, of course, meet us back here at the end of September for the first edition of the rankings in Year 14 for your faithful committee.
|2014-15 Power Rankings: Week 24
Golden State
Last Week: 1
|Winning their final two games, both at home, would hike the Dubs to 39-2 at Oracle and 67 wins overall. Omen seekers should know only nine other teams have won 67 games ... and seven of them produced the league's MVP. The exceptions: 69-13 Bulls in '96-97; 69-13 Lakers in '71-72.
San Antonio
Last Week: 2
|Just being as honest as a committee can. We see only two teams at the minute that can win this season's West: Golden State as team of the season and streaking San Antonio as the team of the moment, with Finals MVP Kawhi Leonard playing like an everyday MVP over the past 25-ish games.
Last Week: 3
|Since we're always giving history lessons and searching for the omens they contain when we're talking about Steph's Warriors, why not similar treatment for LeBron's Cavs? So here goes: The only other time Cleveland entered the playoffs as a No. 2 seed, in 2007, LeBron led them to the Finals.
Los Angeles
Last Week: 4
|Who believes in the Clips? Not sure there's anyone backing them with more gusto than our pals at numberFire.com, who as of Monday give L.A. no less than a 12.8-percent shot to win it all ... ahead of Atlanta, San Antonio and Cleveland and second only to Golden State's 36.45 percent.
Last Week: 6
|There are loads of numbers, be it nightly PPG margin or net efficiency, floating around to assert that the Hawks rank as one of the weakest 60-win teams ever. Fine. We're here to celebrate what they achieved during an extraordinary regular season ... and at least try to drown out all the recent bad injury news.
Last Week: 7
|Don't try to tell me the East's foremost playoff wild card didn't miss Derrick Rose when he was sidelined. Even this version. Chicago went only 10-10 without him and, don't forget, is a tidy 17-5 when D-Rose joins Jimmy Butler, Mike Dunleavy, Pau Gasol and Joakim Noah in the starting lineup.
Last Week: 5
|James Harden can't do much more. He's scored or assisted on 42 percent of the Rockets' points -- nearly matching D-Rose's slice in HIS MVP season in 2010-11 -- while they were losing 392 man-games to injury. According to Elias, only the Wolves (423) and Lakers (422) have lost more.
Last Week: 9
|It might just be that the Griz were a touch overrated at their 41-14 peak, since their point margin wasn't especially gaudy then and certainly isn't now at plus-3.2. But all that matters at the minute in Memphis is health. Mike Conley's, Tony Allen's and (most crucially) Marc Gasol's specifically.
Last Week: 8
|First division title for the Blazers since the lockout-shortened season of 1999. First division title for the Blazers in an 82-game campaign since 1991-92. Yet it won't even get them home-court advantage in Round 1, while the injuries (Arron Afflalo is the latest) just keep piling up. Cruel spring.
Last Week: 11
|The Mavs are the proverbial Every High Seed Wants 'Em team in the first round. Just like they were in 2011. Yet that's pretty much the only parallel you can draw between the lone championship outfit in team history and the current (older, banged-up and less-than-harmonious) Mavs.
Last Week: 14
|Given the seemingly precarious health of backcourt stars Kyle Lowry and DeMar DeRozan, along with the slippage that finds the Raps ranked No. 24 in defensive efficiency, it has to be a relief that both the No. 3 seed and the first 50-win season in team history remain very much in play.
New Orleans
Last Week: 10
|Are things actually breaking in the Pels' favor? Maybe not after Russell Westbrook saw a tech rescinded for the second time in seven games. The numberFire guys nonetheless seem convinced, suddenly listing The Brow's team at 65.35 percent to make the playoffs compared to OKC's 34.65 percent.
Last Week: 12
|This battle for the West's No. 8 spot is going down to the last ticks of the regular season. Have to figure Utah will be right in the heart of the same battle in 2015-16 with the way its Hayward/Favors/Gobert core has blossomed ... and with so many contributors who haven't even turned 25 yet.
Last Week: 15
|Some signs of life from the Wiz lately. My NBA.com counterpart John Schuhmann informs that John Wall & Co. join Golden State and San Antonio as the only three teams to rank in the top five in defensive efficiency before and after the All-Star break. The heat on Randy Wittman, though, won't let up.
Oklahoma City
Last Week: 13
|I tweeted so last Tuesday night after watching New Orleans stun Golden State that it was the first time I really started picturing a playoffs without OKC. Watching the Thunder miss 17 free throws in Indy and potentially lose Russ' services Monday night to a 16th tech only grew that vibe.
Last Week: 17
|A stirring win in desperate circumstances despite surrendering 54 points to Russ Westbrook! A dunk from Paul George, too! Indy needed it all because it leads the league in losses by three points or fewer with 12. That's one more, even, than Phoenix after all of the Suns' dagger endings.
Last Week: 19
|With all due respect to Wyc Grousbeck, it's a stretch to suggest Brad Stevens is going to attract free agents to Boston. Yet there's no denying that the Celts, with a free swing looming in the playoffs and all those draft assets to dangle in trades, have an enviable future under their gem of a coach.
Last Week: 18
|The Bucks are just the third team in the history of the 16-team format introduced in 1983-84 to reach the playoffs after posting the NBA's worst record. Related news: Jason Kidd just became the first coach ever to take two different teams to the playoffs in his first two seasons on an NBA bench.
Last Week: 16
|A league-leading (and extremely fortuitous) 10-2 record in games decided by three points or fewer, along with the surging Brook Lopez, might end up saving the Nets. If they miss out on the playoffs, though, here's a prime culprit: Brooklyn's 2-10 mark against Milwaukee, Boston and Miami.
Last Week: 20
|Even as you digest the reality that the Heat are about to become the first team to miss the playoffs after losing in the previous season's NBA Finals since the '04-05 Lakers, I still say they have to look back fondly upon 2014-15 after acquiring Goran Dragic and unearthing Hassan Whiteside.
Last Week: 21
|A ray of sunshine in what has been an increasingly gloomy season in the desert: Eric Bledsoe is averaging 17.1 PPG, 5.2 RPG, 6.1 APG and 1.58 SPG. At last check only two other players in the whole league can claim such numbers in all four categories ... James Harden and Russell Westbrook.
Last Week: 22
|Too many injuries and too little offensively for MJ's Hornets to make it back-to-back playoff appearances. And not nearly enough from Lance Stephenson, whose first season in Charlotte was so disappointing and muted that you amazingly almost forgot he was there for long stretches.
Last Week: 24
|Make that two 40-point games in Danilo Gallinari's past eight outings after a total of zero in his first 335 NBA games. The Rocky Mountain focus, though, shifts now to Melvin Hunt and the coaching box, with rumblings getting louder Denver brass indeed wants a fresh voice from the outside.
Last Week: 23
|All the intentional fouling Josh Smith generates isn't the Pistons' problem anymore, but it seems now that exiling him didn't solve all of Detroit's issues. Not even Stan Van Gundy could prevent the seventh straight losing season in Motown, something only Sota and Sacramento can match.
Last Week: 25
|Only our Elias pals could come up with the gem about the Magic's involvement in the sorriest quarter of the 209,888 quarters in the shot-clock era to that point. Couldn't resist signing off with that one knowing we'll be writing again about Orlando (and its coaching search) soon enough.
Last Week: 26
|So much chaos to chronicle in this lost season of three coaches, loads of front-office friction, porous D and so little to cheer beyond DeMarcus Cousins' first All-Star berth that we've been shamefully delinquent in trumpeting the progress of our beloved Omri Casspi. So please click here.
Last Week: 27
|Gained a new appreciation for Philly (and its fans) this season by watching my Buffalo Sabres play out a similar script. The highest possible pick is obviously management's focus, but credit to the Sixers for ignoring all the noise, Sabres-style, and playing their guts out. No. 13 in defensive efficiency!
Los Angeles
Last Week: 28
|We're probably guilty of relying too much on Kobe Content in this space, given that he played only 35 games, but don't forget Kobe was on pace to shatter the league scoring record for players in their 19th season or later (Kareem's 14.6 PPG in 1987-88 at age 41) when he was shelved.
New York
Last Week: 29
|After so many weeks of misery in this corner of cyberspace, it's time to remind long-suffering Knicks fans that the forthcoming draft is not only the 30th anniversary of the Patrick Ewing draft but also the first time since 1986 and Kenny "Sky" Walker that New York will be making a top-five pick.
Last Week: 30
|It's not worry No. 1 these days -- not with Ricky Rubio following Nikola Pekovic into surgery -- but this is when you start wondering about Kevin Garnett's future. Despite the fact KG has logged just 98 minutes in his Second Sota Act, we hear he's still leaning toward playing next season.
Use a Facebook account to add a comment, subject to Facebook's Terms of Service and Privacy Policy. Your Facebook name, photo & other personal information you make public on Facebook will appear with your comment, and may be used on ESPN's media platforms. Learn more.
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