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Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services -1- Report Document Strategic Planning for Roster Management Consolidating best practices for quality referral services Workshop – 23-25 July 2003 – Beirut Lebanon Table of contents: 1. Executive Summary pg.1 2. Summary of Requirements pg.3 3. The challenges pg.8 Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services -2- 1- Executive Summary Workshop: "Strategic Planning for Roster Management: consolidating best practices for quality referral services" - Beirut, Lebanon – July 23rd to 25th, 2003 Participants: Steve Glovinsky (BDP) Johan Arvling (Pacific, Northeast and Francisco Simplicio (SU-TCDC) Southeast Asia SURF) Martin Backlund (BDP) Sunita Lamichhane (South and West Cesar Silang-Cruz (BCPR) Asia SURF) Ramla Khalidi (Arab States SURF) Andrea Cuzyova (Eastern Europe and CIS SURF) Lina Habre (Arab States SURF) Cory Brandt (West Africa SURF) Hanin Ghaddar (Arab States SURF) Goals: The workshop was organized within the scope of the SU-TCDC/BDP partnership towards making the best of the ERP to implement talent management in the organization: • to build and manage BDP's rosters of experts on WIDE's platform; • to advance and refine WIDE's requirements and user interface design to operate as an bridging solution. The three-day meeting was programmed to produce, with the active participation of the selected group of direct users and managers of the SURF rosters, a comprehensive strategic plan for the rollout and continuous improvement of WIDE's roster platform. Development of the workshop: 1) The participants were introduced to: • the terms of the partnership initiative between SU-TCDC and BDP; • the design blueprint of the reengineered WIDE's platform, its functions and features. 2) The participants presented their particular experience and roster solution. 3) In a very participative and intensive way, the participants discussed "The 12 ½ labours of WIDE", a set of challenges and answers previously identified throughout the process of WIDE's reengineering that started in a workshop held in November 2002. The reengineering of WIDE aims at Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services -3- upgrading its roster management functions in order to address adequately the requirements of its new role as an integrated platform for building and managing rosters. The challenges identified and answered by WIDE are: 1. How to deal with the diversity of rosters and why. 2. How to integrate the rosters and still accommodate particular requirements. 3. Why to create common data standards and how. 4. How to use taxonomy for the skills sets. 5. How to establish membership criteria. 6. How to manage the resume self-service entry. 7. How to manage recommendations. 8. How to manage queries and referrals. 9. How to manage communication with roster members. 10. How to ensure security. 11. What are the adequate terms of service. 12. How to track the performance of the referrals. 12½. How to migrate data from existing databases. Conclusions achieved: The workshop successfully led to: 1. Confirmation of the suitability, opportunity and complementarities of the partnership between SU-TCDC and BDP; 2. Confirmation of the feasibility of using WIDE, with the refined design, to support the SURF's; 3. Confirmation of the inherent complexity of the challenges identified by WIDE; 4. Confirmation of the adequacy of the answers brought by WIDE to address them; 5. Recognizing the diverse and uneven set of roster management functions among the existing rosters; 6. Shared commitment of the participants to the partnership between SU-TCDC and BDP; 7. Common understanding of the important contribution WIDE's platform will bring to the maintenance of an adequate set of tool support for roster management, considered as the main requirement for a successful referral service; 8. Definition of the four stages of the strategic planning for the roll- out of WIDE's roster management functions to the SURF's. Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services -4- 2 – Summary of requirements A. Goal: For UNDP to become a "world class" service for consultant referral SU-TCDC/BDP partnership will support, through the use of WIDE's platform, the upgrading of the quality of UNDP's worldwide service for the referral of consultants. B. Basic Principles: 3 keys to success – • Quality – strive to deliver the best, most relevant consultants in a timely manner • Ownership – recognize and protect the "intellectual property" of units and their staff • Simplicity – stay as close as possible to the simplest "CV file list" model C. Basic Structure: a "federation" of rosters which use the same templates and processes • Any unit in UNDP can establish a roster to build their talent pool – SURFs, Bureaux, COs, (a "roster builder" wizard would enable it) • The roster "owners" are all members of the unit • Each roster has one or more staff assigned to roster management and administrative functions ("Roster Manager"): o Sourcing new talent o CV management (data entry; cataloguing; validating; updating) o Referral services (determine qualifications; search; screen; propose candidates) o Consultant relationship management o Performance feedback (follow-up calls and notations) o Roster system administration (user rights, etc) o First-line help desk for system users and user training • Every active consultant in a unit's roster must be sponsored by a unit member. Sponsors are responsible for ensuring the quality of their consultants. • Non-active consultants go into the roster's non-active pool, or "parking lot" (no sponsor). The parking lot gets cleaned out periodically (e.g. annually) • Consultants can be on more than one roster; and have several co- sponsors • An "institution" – company; NGO or other source of consultants – is considered as a "consultant," with a sponsor/co-sponsors Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services -5- • UNDP staff – e.g., Practice community members – can be considered as consultants, and subject to the same process as outside consultants • Levels of consultant rosters are: o Unit-level rosters (e.g., SURFs; BDP HQ groups; sub- practices; Service Line teams) o Bureaux/Clusters' roster (e.g. all BDP; Practices) o UNDP's total "federation" of rosters (incl. COs) o UN System (in the future; to be negotiated on a case-by-case basis) o WIDE • Unit roster sizes should be manageable (e.g., max about 1,000 per SURF; 50 per unit member) D. Consultant Record • In three parts, with HR-XML tags. 1. Actual resume – no special format; subject to free text search 2. "Fielded" information – two options are allowed, depending on the unit's preference: Minimum information – name*; e-mail*; address; phones*; birth date; gender; nationality* & citizenship*(s); languages*; employer*; keywords* (skills; practice areas; expert types); synopsis of qualification features*; cross-references if cited elsewhere in the knowledge base; rosters joined* and sponsors*; special conditions (e.g. fees exceed UNDP level; only flies business class etc.) Standardized resume form, with all relevant information competed on-line using a standard format (e.g., modified "P11") 3. Performance/work history Work history maintained, based either on feedback from clients, updated by consultant, or in future automatically on notification from ERP that consultant has been hired Feedback comments – roster manager notations from feedback sessions • Multiple resumes documents can be attached to the consultant's single record – e.g. to emphasize relevant characteristics to the unit; different languages. • Institutions have equivalent fields to individual consultant – e.g., capability statement replaces resume, etc. Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services -6- • One record per consultant, containing the information from all rosters the consultant is on. • Other templates: o Self-entry screens, for consultants and institutions o Search screens: free text search; advance search allows search on fielded information; concept search (e.g., find CV's similar to another consultant); widen search to other rosters or to higher roster levels. o Search results screen: name; select record (both resume or fielded info choices); synopsis of basic info; roster(s); sponsor(s) o "Profile" templates, to forward to client o Feedback template – standard question set (for phone call notations) o Roster administration messages – form letters etc. • Keywords: o Which vocabulary/ies to be used is to be determined; depending on a thorough review of options and Verity search engine capabilities. o Self-entry applicants are limited to five skills fields; vetters can add up to five more. E. Processes • Sourcing – continual, pro-active sourcing of new talent should be an important role for all unit members, and the roster manager should help facilitate this (scanning networks etc.) • Applications – self-service; e.g., consultants contacting a unit can apply through the unit's website, and after preliminary vetting (pre- screening) obtain an access password, and complete their own application forms. Alternatively, consultants can be entered by the roster manager. To avoid duplicity of entries and records, a new consultant will be queried on all the rosters. • Much of the data entry done by roster manager for the fielded record (minimum information) – could be automatically uploaded by the Verity indexing engine's scan of CV. • Vetting – No mandatory process, but sponsors must have sufficient comfort level to be able to vouch for the quality of their consultants. Inputs can be reference checks, referrals from trusted colleagues, interviews etc. • Accessing roster data - two basic permission levels for requesters: Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services -7- o For UNDP units - access to full record; requesters can contact either the sponsor or the consultant directly o For external queries - access to profile only (modified to remove name and contact information); requester contacts country office or head of roster's unit • Recommending for assignments – when the unit gets a query or a TOR, roster manager does a search in consultation with sponsor, and sends selected profiles to client. Client does the rest (ascertains availability; contracting). TORs received should be maintained under a separate database. • Feedback – following a referral, or after the completion of an assignment (when known), sponsor or roster manager follows up with client by asking the requesting officer for the best person to provide a feedback interview. The interview should consist of a 10-minute telephone call (using a standard question set) covering how the service was (e.g., whether a candidate was selected) including a 1-5 performance rating; and if selected, how the consultant performed (notations only; no rating). For consultant performance, the interviewer notes positive results for the record, and informs the sponsor. If the interviewer is unsuccessful in reaching the client, the notation field should record "not yet carried out". • Negative feedback – If performance is not positive, the interviewer's notation only records the names of the interviewer, interviewee and date of interview, and leaves the notation field blank. The interviewer should alert the sponsor, who should carry out further investigations "off-line" with the client and the consultant. A blank notation field in the consultant's record is a sign that a prospective client should check with the interviewer or sponsor before selecting that consultant. • Resume and record updates – done by consultant as self-service option, or as a periodic exercise by roster manager • Quality assurance – RCA of sponsor incorporates feedback on performance of his/her consultants. • Consultant relationship management – sponsors should cultivate a relationship with their consultants, scheduling briefings/debriefings on assignments; visits, calls, contacts at professional association or network meetings; adding to newsletter mailing lists, etc. Roster manager should facilitate. Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services -8- F. Metrics • Performance parameters should be established for: o Service levels – referral turnaround time (3 days); service quality rating; acceptance rates (proposed consultants are selected) o Website performance – 25 seconds for a satisfactory search result; polling question on website screen ("please rate the quality of your experience", with optional comment field) o Search precision – percentage of search terms matching the categories in the keyword list o User demand – growth in first-time users; frequency of use by repeat users; users going directly to database versus requests to sponsors; analysis of user demographics (countries and regions) • Incentives for sponsors: o "Bonus" if your consultant is contracted (e.g., frequent flyer miles?), with annual recognition for highest "earners". G. Some rollout considerations • Four stages: 1. Starting solution - immediate (consensus on system features) 2. Full rollout ready (beta version) – est. October 3. Version 1 ready – est. April 2004 4. "Ideal" is ready – est. October 2004 Annual improved versions thereafter • From starting solution to full rollout: o Obtain the ET's mandate for this team to establish the UNDP definitive standard (Steve Glovinsky) o Provide orientation to roster units, and help them assign roster manager roles, including addressing workload issues (Steve – for BDP) o Data clean up of the Knowledge Connection roster – first in NY and then for each SURF (Martin Backlund in NY; SURF roster managers) o Obtain resources for migration tasks (Steve – for BDP) o Units assign sponsors to their rostered consultants (unit roster managers) o Create HR-XML fields; design screens and data models (Francisco Simplicio) o Establish the keyword lists to be used (to be determined) • From rollout to version 1: o Units have the option to keep existing rosters, but add XML tags to their records so that parallel records can be uploaded to new system Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services -9- 3 – The challenges The "12 ½ labours of WIDE" are a set of the major challenges faced by quality referral services and the answers addressed to each one of them by WIDE's platform's roster management functions. The "12 ½ labours of WIDE" were identified throughout the process of the reengineering of WIDE that started with a workshop held in New York, in November 2002. 1. How to deal with the diversity of rosters and why Why so many different rosters? Is there a way to improve cooperation in roster maintenance? How to consolidate roster management good practices? Is there a way to share and protect the investment (money, work and data)? Why so many diverse platforms? How to build upon experience on roster management? Starting Rollout Version 1 Ideal Solution Partnership to pursue the ideal solution Building upon Wide reengineering efforts Phased progress – new versions up to ERP Shared investment Consolidated - Agreed basic Full set of RM basic Roster set of functions Management functions functions - Pilot and refine common solution Risks Mitigation strategies Starting solutions too close to ideal Resistance – "not-made-here" syndrome Issues raised and discussed among the group Group One: • No trust (too many broken promises) • No commitment to corporate solution • Management decision needed • Should be better than the old one • Possibility to migrate without loosing data: unlikely transition • Make existing fosters XML compatible Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services - 10 - • Cultural resistance "we don't want to share our experts" • Introduce a management standard for ensuring quality • Plan a phase roll-out Group Two: 1) General Consensus Mandate to consolidate org. support Resources committed Empowered to make decisions 2) Other roster producers exist Need to demonstrate value added Rationale must be clear 3) ERP integration a long term goal no major short term implications 2 – How to integrate the rosters and still accommodate particular requirements Is it better to have large or small data bases? Does it have to be separated or integrated? How to accommodate specific data requirements? Should it supply data to other databases? Can we have access to other databases? Can members migrate from one roster to others? Can the same expert be listed in different rosters? Can recommendations also migrate? Starting Full rollout Version 1 Ideal Solution Federated rosters in single platform Migration will be allowed Risks Mitigation strategies Issues raised and discussed among the group Group One: Performance: separate Data bases is better Business: Feeling of Ownership Sharing (Carrots & Sticks of sharing, Business ethics) Reconciliation Issue: Sponsors Group 2: - Integration requires flexibility Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services - 11 - - Quality control – Trade off: the more rosters you integrate, the less quality you have Integrating all kinds of resources - preliminary step before entering an expert to avoid duplication (of matching fields): name, email, nationality 3 – Why to create common data standards and how How can we compare different resumes? How to map competencies? How can we exchange data? How can we preserve the data collected? How can we preserve the investment on collecting data in face of future innovations? How to facilitate the reuse of provided data to the members? How to evaluate quality based on diverse presentations? Starting Full rollout Version 1 Ideal Solution HR-XML HR-XML editing tools Making the adoption of the standard as "unnoticeable" as possible HR data interchangeable with other solutions Risks Mitigation strategies Resistance Particular requirements Extensions Issues raised and discussed among the group Group 1: - Minimum basic field as automated as possible - Minimum entry (name, add, phone, email) - Synopsis - Keywords - Regional country experience - Roster Owner - Sponsors -Cross Reference available Group 2: - Sufficient Standards - Extensions: UNDP – Officially approved? - Competency mapping (internal UNDP) Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services - 12 - Group 3: - Standard format: Text field Do we want to compare?-technical competence - set of fields should be mandatory +uniform+CV 4 – How to use taxonomy for the skills sets How to focus a roster on specific areas of skills? Is there a common way to describe skills, qualifications, experiences or competences? How to facilitate the matching of the right profile? How difficult is it to change a taxonomy strategy in the future? How to ensure common understanding in describing skills? (e.g. languages) How to facilitate comparison of different competences in the search for the right expert? Starting Full rollout Version 1 Ideal Solution Free description Concept search or Starting Full rollout Version 1 Ideal Solution Extensible table of skills Allowing specific taxonomy per roster Establish basic Support taxonomy taxonomy management Risks Mitigation strategies Too inconsistent terminology Issues raised and discussed among the group Group 1: External to UNDP – optional Internal UNDP Sectored skills (integration AIDA etc, maintenance if internal X, automated mapping maintenance) Practice (sub-practice or service line?) Expert type (sm. List) Group 2: Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services - 13 - 3 layers: 1) practice, 2) sub-practice 3) Keywords. Through these 3 layers free text search through CV Expert chooses the keywords, and then reviewed/approved by the R.M. Periodic review for adding new keywords Group 3: - keyword list too complex - requires modification for consultants and Country Offices, but it's important to have it available - Relying on free text insufficient - is technology intelligent enough - Suggest experts modify CVs - concept search important, but judgment 5 – How to establish membership criteria Is there a common set of criteria? Should we have a membership agreement? (rights to hold and give access to data of members? Certifying of true and complete information?) How to evolve judgment with practice? How to face reactions of turned-down registrations? How to promote consistent roster quality? Should we make criteria explicit? Should we make criteria public? Should we include companies? (or just non-profit institutions?) Should we mobilize participation pro-actively? How to share subjective judgment? Starting Full rollout Version 1 Ideal Solution Each roster holds its own criteria Criteria is shared Full responsibility of the Roster Manager Roster Manager vets candidate Updates are vetted Risks Mitigation strategies Issues raised and discussed among the group Group 1: - Consultants have to have a sponsor in order to be in the membership criteria - Levels of membership: Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services - 14 - 1) drive through 2) parking lot 2.1 Junk yard (bad job) 2.2 fast lane (certified consultant.) 2.3 middle lane (average. Roster member) Group 2: 1) Different Tiers depending on quality of references (The higher the level, the better the reference): - SURF - Practices - UNDP - UN - WIDE 2) Recommender necessary 3) Institutions ok 4) Feedback from clients Group 3: Common set of criteria (minimum), explicit, but not public (to avoid the perception that we only hire friends and people we know Include: Companies (consultancy firms), translators, speakers, resource persons, facilitators Roster manager coordinates the process 6 – How to manage the resume Self-Service entry How to ensure adequate data quality? How to guarantee adequate security? How to promote updating? How to transfer to the members the data entry tasks? Starting Full rollout Version 1 Ideal Solution Full independent self-service Roster Management veto Email notifications Risks Mitigation strategies Spam e-mail: Should we e-mail Voluntary membership members? Members with no mail Fax? Issues raised and discussed among the group Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services - 15 - Group 1: Management of data: multiple registrations Group 2: If verification is still necessary, what is the value added or time saved? Security-password Update – automated reminder Consultant? Which roster to enter into? - should not be an open registration but rather invited - A common "blurb" which tells the consultant that he/she is in a common roster, rather than an individual roster Group 3: - invite only self-service (password protected) - public self-service, register for roster, message with instructions simple self-service D.E. 7 – How to manage recommendations How to ensure the quality of recommendations? Should we keep a roster of recommenders? Who should be allowed to recommend? How to share the recommendations data entry task with the recommenders? How to improve comparability of recommendations? Starting Full rollout Version 1 Ideal Solution Networked recommenders UNDP+BDP level recommenders Risks Mitigation strategies Issues raised and discussed among the group Group 1: - Comfort levels trust - No roster of recommendations - Keep the parking lot - Difference between recommendation & referee - Recommender is a member of a unit or the unit itself Group 2: - Recommendations are important: they facilitate the judgement and selection of the expert Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services - 16 - - Quality: coming from somebody trustworthy: someone from within the UN system: - Sponsors - Feedback - Recommender - Outside recommendation (outside UN) - Standard form: not that he's good-not enough - The job he/she has accomplished - His/her experience, where did he/she excel - For which organization - Team leader/team player- Roster of Recommenders Group 3: Recommendations (mandatory or optional) - internal- known quantity (LDAP, name, title, unit) - external- known quantity or unknown quantity (not given credence in vetting) - solicited self-service (internal) - Roster manager option for entry 8 – How to manage queries and referrals Who should be able to query? Who answers requests for referrals? Who should contact members? Should we follow-up referrals? Should we protect members' privacy? (e.g. e-mail, address) Starting Full rollout Version 1 Ideal Solution Risks Mitigation strategies Issues raised and discussed among the group Group 1: - Client Onion (surfs, country offices, UN system, Academia, Private sector) - Any UNDP staff should query…But certain fields are hidden - No external access yet - Every roster will be different - Referrals should be followed up through phone calls, notes.. - Clients contacts members/CVs - Designated SURF staff responds Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services - 17 - Group 2: Intranet - Access by anybody within UNDP - Answers to referrals – depends on the Roster Unit - Privacy: - data available (contact info & CV info) to all UNDP - feedback info – NO (only to Roster manager) - recommendation info – YES - Follow-up referral - service-RU - assignment - "forcing function" + incentives HU and RU - Contact members - anybody Group 3 : Two levels of query: 1) Clients 1st – 1) Summary: General access to all (should have a summary of person) – member privacy: yes 2) Manager 2nd – 2) Detailed: o Link email of roster manager o Roster management unit o Who answers referrals? – management unit o Clients should contact members for availability and any other further negotiation 9 – How to manage communication with roster members What is the best way to communicate with members? Is e-mail enough? Is there an easy way to manage e-mail? (dynamic sub-set of members) Who should be able to initiate communication? Who is accountable? Should we share it? How to share communication templates? What are the best ways to mobilize members? Starting Full rollout Version 1 Ideal Solution e-mail messages ERP – CRM Responsibility of roster manager Risks Mitigation strategies Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services - 18 - Issues raised and discussed among the group (Plenary discussion) - sometimes several messages, sometimes need phone call, sometimes no interest any more - communications: SURF should send out message to consultant and also check availability before referring (Kathmandu does that) - send out email to short list - personal touch: phone - if always availability keeps being checked but job is not promised so relationship to consultant might get soured.. - Personal touch is good but workload needs to be considered and balance found between personal touch and workload - Question of how to build relationship with clients - Cory: availability not most important thing, you could send newsletters etc. to make them feel that they are part of something. - Good idea to invite consultants to pass by SURF when they are in Beirut or other respective city - TOR to be captured? Bangkok: TOR classified by theme, country and function. Have guidelines for drafting TOR 10 – How to ensure security How to protect the database? Should there be a full-time roster manager? Should we work with dispersed teams? How to distribute the roster manager functions to teams? Starting Full rollout Version 1 Ideal Solution Constant security monitoring and development Roster Manager tasks distribution Risks Mitigation strategies Issues raised and discussed among the group (Plenary discussion) - shall roster manager be full time roster manager? What time are we talking about? - Beirut: might happen that 45 CVs come in during one week - Steve: data work or screening or what is most time consuming? - Lina: do not believe in self-service, you have to do most of the work - Johan: relationship bldg. most of it, more than admin. - Roster management function takes most of time (Dakar) - Agreement: needs someone to facilitate relationships Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services - 19 - - Minimum functions: Data entry, verification, search referrals, relationship building., updates - Beirut: division of tasks (works well) - Screening remains to be done by specialist even if roster manager hired - Cesar: difficult that all would be done by one person, would need to be divided among several people - Roster manager: research function or referral businesses - Core issue: financial - Beirut: screening not priority, asks for updating CVs took almost a year because individually written to - Data entry (mechanical), cataloguing (conceptual), work with policy adviser - As much work as possible should be on consultant him-/herself - Roster management (relationship bldg, work with policy adviser) versus roster administration (resume management) 11 – What are the adequate Terms of service Who will provide support? What is the reasonable access availability? Starting Full rollout Version 1 Ideal Solution Risks Mitigation strategies Issues raised and discussed among the group (discussion in plenary) - Performance matrix: Search terms used?, how is search limited? - How much slower would corporate system be? What is acceptable? We should not put unrealistic conditions. What is realistic? 25 sec.? Has not be measured yet for corporate solution. 12 – How to track the request performance How to prove quality of reports? (Informal notes) Should we confirm referrals? Is there a standard/format for referrals? How to encourage feedback? How to maintain meaningful feedback? What to do with negative feedback? Should we follow-up referrals? Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services - 20 - Starting Full rollout Version 1 Ideal Solution Risks Mitigation strategies Issues raised and discussed among the group Group 1: Phone call: preferred contact mechanism (customer relationship issue) Satisfaction rating with roster Follow-up phone call: standard set of questions (1- rate our service; 2- rate the consultant) this could be also be done with a form to be filled in online (with levels from 1 to 5) with optional comments 2 ways: a) periodically (every three months?) b) request tracker (automated e-mail reminder) Who should do the follow-up? Ideally the sponsors. But unrealistic. If someone else at least sponsor should be notified. And the roster manager could do it. (the requester could decide who would do the assessment of the performance) Confidentiality (validation issue, liability issue) – tell client his comments will not be recorded. If negative comments, one should get ok from Res Rep before including them. (question) Feed-back from consultant? (not discussed by group). Negative feedback: blank box left. SURFs can access full comment. Blank means that there was negative feedback. Comment: lot of negative comments by consultants how they are being managed. What to do with that? Whole other field to be thought about. 2 ways of feedback to be considered. Group 2: Follow-up referrals - Service rating (email) because phone call too time consuming, anonymous to anonymous is better (1-5) - Consultant performance: phone call with notes necessary – fed back to roster. Filling out evaluation form (competency and evaluator) No solution for negative feedback - "call me" - phone negotiation - legal implications - hidden form - delete Strategic Planning for Roster Management: Report document Consolidating best practices for quality referral services - 21 - No formatted requests - minimum requirements (TOR, profile, time, qualifications) but not formatted - Referrals should have minimum standards Group 3: Follow-up service (referral) No solution for people who do not want to provide feedback Send box and ask them to rate consultants and send email to SURF If good relationship to expert, he can provide feedback Form to follow up on referrals: Sometimes consultant highly recommended by ie ResRep, but does bad mission. Question to think of, why did he do a bad mission? How can you judge? (maybe no TOR..) Phone not so reliable, where do you store feedback? 12 ½ - How to migrate data from existing databases How can we build upon existing work? How can we make the most of the existing data? Starting Full rollout Version 1 Ideal Solution Convert to XML Invite members to update Implement other 12 decisions Risks Mitigation strategies Issues raised and discussed among the group (discussion in plenary) Database will be referred to countries. Data clean up necessary before migration. Each office does its own clean-up. Country offices responsible for their experts. Information will be sent unformatted to countries. Where will actual CVs be stored? Database necessary. What to do with CVs on knowledge connection? Who is going to delete them? Accountability needs to be clear. Who is part of team that can do referral? Agreement that current rosters not working well. Information not public as long as working process not finalised.
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2002 Honda Civic Q&A
2002 Honda Civic Question: My blower quit working
When i ground out my motor it only works on high speed regardless of the selector fan speed i know this is more than likley caused by the resistor and i know its in behind the glove box and when i look back there i see three blocks behind the ecm 1 brown 1 blue and 1 black is one of these them? - Jay110sleds
Answer 1
Power is supplied to the blower motor fan through the fan blower relay on the Blue/White wire, you have verified that the power on the blue white wire is good, so the 40 Amp fuse to pin 3 of the blower relay is good and pin 3 of the blower motor (protected by the 10 Amp fuse under dash fuse box is OK. If power is present Key On Engine Off on the Blue White Wire at the Motor, the Blue/Black wire is grounded by the "blower motor power transistor". With the glove box removed the power transistor is at the bottom left side of the glove box opening. The wires going to it are as follows, pin 1 blue/black from fan motor, pin2 blue/yellow is from heater control panel, pin 4 is a control from a transistor with in the heater control panel, pin 3 is ground on this unit. Check resistance between Blue/Black and Blue/Red wires at unit resistance should be 1.4 to 1.5 kilo ohms, if not power transistor is bad. - patrick mannion
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My blower motor quit working and I have pulled the motor and checked it (its good). I need to locate the resistor and the relay switch. I am hoping it is one of these problems. Oh yeah the fuses ar...
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The Red Barn
A great stop on your trip, offering gourmet foods, gifts, seasonal wines and craft beers. Gift baskets are our specialty. Thirty flavors of whole bean of ground coffee on hand at all times. Browse through two floors of gifts to fit anyone's liking. Open Sunday: Noon to 4 pm; Monday thru Thursday: 11 am - 5 pm; Friday and Saturday: 10 am - 8 pm
Stephenson-Black Hawk Trail
This scenic 13-mile trail for hiking and biking through the rolling hill of northwest Illinois offers both history and nature. The trail, as it follows county and township roads, is partially paved. Attractions include early pioneer sites, one of the highest natural points in the state, and also Blackhawk war sites. Trail maps are available at the Lena Community Park District Office. For those who complete the trail, trail patches and medals are available for purchase.
McNeil's Damascus Landing
Enjoy the natural wonders of the Pecatonica River, Stephenson County's water trail, as is meanders nearly 60 miles through undisturbed Midwestern beauty. Access the river at McNeil's Damascus Landing which offers ample parking, a picnic area, fire pit and charcoal grills, portable toilet, 10' x 20' floating dock and canoe/kayak and concrete boat launch with access docking. Camping at the site is available for canoe, kayaks and boaters. Reservations required.
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The Mill is nestled among the hills of Northern Illinois, on the way to Galena. Large furniture showroom, including flooring, bedding and accessories. Full-service consultants on staff. A nice drive for "nice" furniture.
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Double K Nursery offers nursery stock, firewood, and a farmers market from June through October with organic produce and baked goods.
Engel's Jewelry and Gifts
Complete line of fine jewelry featuring engagement rings and colored stones in all designs. Gifts for every occasion including wedding, anniversary, baby and inspirational. Home decor, unique clocks and many collectibles. Fashion jewelry in the most popular designs featuring sterling silver and semi-precious stones. The store also features a complete repair department for jewelry, watches, clocks and antique items. Open: Monday thru Friday: 9 am - 5 pm; Saturday: 9 am - 3 pm
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Visit this delightful kitchen store full of artisan-quality, handmade, wooden spoons, spatulas, spurtles and other kitchen products all made on site.
Lena Water Tower
Built in 1896, the 100-foot-tall tower is believed to be one of only three in Illinois of similar construction, and has become the symbol of the Village of Lena.
Down On The Farm Toys and More
This shop offers 3000 square feet of toys including farm toys and farm related collectibles. All makes and models are featured. Plus they offer peddle tractors, dolls, "Melissa and Doug" puzzles, kites, sports cards and many more toys. Open: Wednesday thru Friday: 10 am - 6 pm; Saturday: 10 am - 4 pm, and Sunday in November and December: 10 am - 4 pm.
DeVoe Floral
This full-service floral shop has been in business for over 50 years. It offers customized fresh arrangements, specializing in wedding flowers, sending and delivering around the world.
AJ's Lena Maid Meats
AJ's Lena Maid Meats is a complete meat processing company and retail sales outlet founded over 50 years ago. The high quality locally raised meats are cut the way you want with many specialty cured meats and sausge products as well as local cheeses, unique grocery items, gift boxes, party trays, custom and wild game processing and beef and pork sides and quarters.
Beach's Supper Club
Beach's Supper Club is the longest operating supper club in Stephenson County. Known since 1975 for our outstanding prime rib served on Saturday nights. Also serving steaks, seafood, pork and chicken entrees. Entertainment, full bar including wine list. Reservations are encouraged for Friday and Saturday nights. Banquet facilities for 90. Sunday: 11:30 am - 8 pm; Wednesday thru Saturday: 5 pm - 10 pm
Lena Area Historical Museum
The Lena Historical Museum tells the history of Lena and the surrounding area, with galleries focusing on various historical topics. Highlights include a Civil War regimental flag and an extensive clothing collection. Also on the grounds are a summer kitchen, the first log schoolhouse built in Lena, an Illinois Central Railroad caboose, a general store, a recreated chapel, and a barn filled with antique vehicles and farm tools. Open: Saturday: 1 pm - 4 pm; or by appointment.
Skate Station
Family-oriented roller skating with video/redemption games and a complete snack bar including pizza. Birthday, private parties, and all night lock-ins are available. Information on Skate Station is also available on a free phone app, SK8 YEAH. Open: October thru April.
Busy B Embroidery
Custom embroidery, sports clothing, iron-ons, gifts, candles, crafts, candy, popcorn and cookie bouquets.Open Monday thru Friday: 9 am to 5; Saturday: 9 am to Noon.
Lena Mercantile Eatery
The Mercantile Eatery serves delicious soups, salads, sandwiches and homemade desserts - pies, cheesecakes, cakes and more. In addition there is a daily special sandwich. Freshly roasted, freshly ground coffee drinks from gourmet beans are also featured. Plus enjoy the antiques, gifts and more at the Lena Mercantile. Lunch from 11 am - 2 pm, desserts and coffee anytime.
Lily Pad Gardens And Nursery
Discover this shop offering annuals, perennials, aquatic plants, hanging baskets, traditional and unique flowering containers, garden seeds, a full garden center and garden-themed gifts, including bean pod candles, home decor, Dionis goat's milk bath products, Rhapsody candles, garden flags, and mailbox covers, willow benches and outdoor furniture. Fresh-cut Christmas trees, wreaths, and garland are available during winter season.
Torkelson Cheese Company
"World Champion" Brick and Muenster Cheese, along with 45 other varieties of quality cheeses, sold at factory direct prices. Watch cheese-making through demonstration window; best viewing is 8 am - 10 am. Open: Monday thru Friday: 8 am - 3 pm; Saturday: 8 am - 1 pm.
Lake Le-Aqua-Na State Park Campground
This undiscovered, comfortable, and family oriented campground in Lake Le-Aqua-Na State Park offers 183 camping sites. Electrical hook-up is offered at 132 sites. Also available are 12 hydrants for water, a trailer dump station; flush toilets and showers are available from May 1 to October 31. An equestrian campground and trails are available from April 15 to November 15 - weather permitting. Pets and campfires are allowed. Alcoholic beverages are prohibited. Reservations seven days in advance of arrival my be made at www.reserveamerica.com. Rates: Electric Sites: $20 (Non Holiday Weekends) $30 (Holiday weekends - Memorial Day, 4th of July, Labor Day) Non Electric Sites: $10. Illinois residents 62 and over receive a $5 discount Monday thru Thursday.
Lake Le-Aqua-Na State Park
This beautiful 715-acre state park with a 40-acre lake derives its name from a combination of the town of Lena and the Latin work for water, aqua. Lake Le-Aqua-Na offers a variety of outdoor recreational activities including more than 10 miles of mult-use trails. The large tracts of wooded land include oak, hickory, walnut and pine trees. Woodland flowers are on display, especially in the spring and early summer, and wildlife is abundant. There is boating, fishing, a children's fishing pond, swimming, picnic and playground areas, shelters, trails for mountain biking, hiking and cross-country skiing, equestrian trails, sledding, hunting and camping.
The Rafters
Enjoy a quality dining experience in the unique setting of a beautiful barn. Our menu's feature great salads, dinners, sandwiches, and daily specials. The restaurant is attached to The Red Barn with its fabulous selection of gourmet foods and gift items and next to The Mill Furnishings and Design offering fine furniture and accessories and the Lena Brewing Company offering artisanal, traditional and innovative beers. Experience the entire complex. Carryout, children's menu, full bar, entertainment. Banquet facilities for 250.
Lena Golf Club - Wolf Hollow Golf Course
The Lena Golf Club offers the beautiful Wolf Hollow Course with 18 holes, 71 par, 6,422 yards over wide open, rolling prairies. The club house features a full bar and one of the best short-order menus in the region. Fees: Monday thur Thursday: 9 holes - $16; 18 holes - $25; Friday, Saturday & Sunday: 9 holes - $18; 18 holes - $30; Motorized Cart Rental: (Per Cart/Per Person): 9 holes - $12; 18 holes - $17
McArthurs Reclaimed Treasures Antiques
McArthurs specializes in reclaimed garden treasures and also has a wide variety of antiques, and collectibles on two floors. This wonderful shop is a must for lovers of garden antiques. Open: Sunday, Monday and Wednesday thru Saturday: 10 am - 4:30 pm.
Jaycees Park
This two acre park features picnic and playground areas, two sand volleyball courts, a soccer field, and a basketball court.
Lions Park
Lions Park, at over 20 acres, features Splash Land Family Aquatic Center with a 180' waterslide, zero depth entry, many shade shelters, wet sand play area, water features and drop slide. The Splash Land Mini-Golf offers one of the nicest 18 hole miniature golf courses in the Midwest. It has over 275 plant varieties, 4000+ square feet of water areas, three waterfalls and challenges that the entire family will enjoy. The course is ADA compliant. Quench your thirst and your appetite at the Splash Land Food Court. Full restaurant offering sandwiches to soft serve and smoothies to salads - a true family food court. The park also offers picnic and playground areas, flower gardens, shelter house, a concession stand, volleyball and basketball courts, lighted ball diamond, batting cages and restrooms. A 110x110' ice rink is availabe in season.
Coach's Golf & Grill
This clubhouse on the Stagecoach Golf Course offers fresh from the grill sandwiches, soups, salads, homemade pizza, chicken, and fish. Also enjoy Coach's hugh patio. Full bar, carryouts, children's menu, game room.
Wolf Holloow Golf Course Clubhouse Lounge
This clean and comfortable facility at the beautiful 18-hole Wolf Hollow Golf Course features a full bar and one of the best short-order menus and friendliest staffs in the region. Specialties include hamburgers, hot dogs, tenderloins, brats, pizzas, and more. Carryout, full bar. Banquet facilities for 130. Breakfast: under $5.00; Lunch and Dinner: under $10.00. Credit Cards Accepted
Lena Drive Inn
Old fashioned drive inn with carhop service. Serving soft serve ice cream cones, shakes and malts, with burgers, fries, chicken, and pork tenderloin sandwiches. A truly great drive inn experience.
Quarry Ridge Hunt Club
The premiere, upland-hunting experience in Northern Illinois. Quarry Ridge offers hunting (member or non-member) for rooster pheasant, dove, turkey, deer and moor. Dogs and guides can be provided if needed.
Blown Away Art & Framing Destination
Specializing in custom framing of pictures, shadowboxes and more. A variety of art is for sale in the store with over 500 prints from world famous artists, including some limited editions. Customized art in a friendly creative atmosphere. Plus handmade gift cards, decorations, gifts, lamps and more. Other services including canvas stretching, photocopying, faxing, drop off dry cleaning, gift wrapping and gift baskets. Open: Tuesday thru Friday: 10 am - 4 pm: Or by appointment.
Lena Brewing Company
Lena Brewing Company is nestled among the rolling farm fields near Lena, Illinois just off US Highway 20. Our craft brewery features a wide mix of artisanal, traditional and innovative beers, all brewed right here on site! Our brewery and taproom are located inside a renovated old mill building. Stop by to taste our beer, take a brewery tour and watch our beer being made! Out facility is also available for private parties and rentals. Imagine hosting your next gathering right inside our beautiful, state-of-the-art brewing facility! We hope to see you soon; Cheers! Open: Sunday: 11 am to 6 pm; Thursday: 4 pm to 9 pm; Friday and Saturday: 11 am to 10 pm
Crossroads Bicycles
Used bicycle sales, service and repair of all bicycle models, complete tune-ups, accessories and supplies. Open: Monday thru Saturday: 10 am to 6 pm
Gensler Gardens
Gensler Gardens is a family owned operation specilizing in greenhouses and locally grown vegetables.
CITY:Loves Park
Volcano Falls Adventure Park
Play miniature golf on the ground-shaking Volcano Course under the shadow of a three-story erupting volcano or take it easy on the nine-hole Palm Course. Sharpen your sports skills in batting cages and the area's only soccer cages; enjoy "combat" with your friends in the Laser Zone; and race around the Go-Kart track.
CITY:Loves Park
Rockford Speedway
See top-name NASCAR racing on a quarter-mile, high-banked track. From Kid's nights to monster trucks, fireworks, fantastic NASCAR racing action, you will enjoy an exciting night of affordable family fun at Rockford Speedway.
CITY:Loves Park
Rockford Ski Broncs Water Ski Show
This world-class water ski team gives free shows from early June until Labor Day at Shorewood Park.
CITY:Loves Park
Sportscore Two/Indoor Sports Center
124-acre sports complex at I-90/Riverside Blvd. intersection. Includes Wedgbury Stadium, Indoor Sports Center and outdoor sports fields for soccer, rugby, football, volleyball, basketball, in-line hockey, badminton and adapted and wheelchair sports.
CITY:Loves Park
Keeling-Puri Peace Plaza
This 2.5-acre park is dedicated to promoting peace and celebrating diversity. The plaza is located at the head of Rockford's 20-mile Perryville Path network of bicycle and recreational trails.
CITY:Loves Park
Carlson Ice Arena and Sapora Playworld
Located near the I-90 tollway at Riverside Boulevard and Perryville Road, the Carlson Ice Arena features a 200 x 85 feet ice rink with seating for 600 spectators. This facility is also home to the Sapora Playworld, a three-level soft play structure designed for children ages 5-12 and a Tiny Tots Playspace designed for children 4 and under. For fun, family-friendly-priced recreation, Rockford Park District's Sapora Playworld at Carlson Ice Arena offers discounted rates weekly on "Half-Price Tuesdays and Thursdays" at the three-level indoor soft play structure for ages 5-12.
CITY:Loves Park
Rock Cut State Park
With over 3,000 acres of rolling plains and two lakes, Rock Cut State Park is a hiker's paradise. It's also home to some of the best mountain biking in northeastern Illinois, offering 10 miles of dirt and sand terrain, doubletrack and singletrack trails. One of the loops is 4.25-miles, the Main Trail, which runs around Pierce Lake. Another loop snakes around the northeast corner of the park and leads through dense trees and hills.
CITY:Loves Park
Rockford Aviators Professional Baseball
Rockford's professional baseball team is part of the Frontier League, an independent professional league. Home games are played at Aviators Stadium just off I-90 at Riverside Blvd., the first exit north of Business 20 (E. State St.). Specials, giveaways, entertainment and good, old-fashioned summertime baseball make a visit to the ballpark a great family outing.
CITY:Loves Park
Quality Inn & Suites of Loves Park
Quality Inn & Suites of Loves Park is the perfect place to find comfortable and relaxing accommodations for the business traveler. It offers free deluxe continental breakfast, unlimited in-room high-speed Internet access, a unique business office to accommodate all of your needs, complimentary USA Today, indoor pool and fitness center to relax your mind, and many other services included in a great price. Discounted Magic Waters tickets available.
CITY:Loves Park
Holiday Inn Express Hotel & Suites - Loves Park
Located just off I-90. As with all Holiday Inn Express hotels, our ample complimentary "Hot" Breakfast Bar and Simply Smart baths are the leaders in the industry. Complimentary WiFi and hard wired internet are included. Offers 119 beautiful rooms equipped with a mini refrigerator and microwave. A Business Center and meeting rooms are available. We also have a heated swimming pool and whirlpool with outside patio and grills, a cardiovascular fitness center. We are a pet friendly hotel.
CITY:Loves Park
Beef-A-Roo - Cafe Style
Not a chain, but a Rockford Original cooking it just for you. Sandwiches are made to order and the sides, including baked potatoes, are delicious. Each area location has its own, distinct personality.
CITY:Loves Park
Aviators Stadium
Aviators Stadium is the home of Rockford's own professional baseball team, part of the Frontier League. Specials, giveaways, entertainment and good, old-fashioned summertime baseball make a visit to the ballpark a great family outing.The stadium is located just off I-90 at Riverside Blvd., the first exit north of Business 20 (E. State St.).
CITY:Loves Park
Victory Golf Range
Victory Golf Range is the Rockford area's only indoor golf facility that offers golf entertainment in a controlled environment. Amenities include a large driving area to see true path of golf ball, hitting bays with air-cushioned driving mats, a state-of-the-art putting green, fully netted ceiling, walls and perimeter to ensure a safe hitting environment, a full service restaurant and bar, large screen TVs with latest golf and sports programming, and free WiFi.
CITY:Loves Park
Rockford Aviators Baseball - Home Games at Aviators Stadium
The Rockford Aviators are a member of the Frontier League of Professional Baseball, the longest operating independent professional baseball league in the country. Home games are played at Aviators Stadium.
CITY:Loves Park
Honey Hill Orchard
Apples, cider, donuts, apple bread, pure apple cider, caramel apples, honey, jams, jellies, apple butter, syrup, pumpkins and gourds. Late Aug.-Nov.
McConnell Area Historical Society & Museum
Items on display in this local town museum include a mill stone, ox yoke, McConnell telephone switchboard, and other items relating to the history of McConnell and Waddams Township. There is a large collection of family histories, obituaries, and genealogical materials. Special activities and exhibits are planned for each of the open dates.
McConnell Bobtown Landing
Enjoy the natural wonders of the Pecatonica River, Stephenson County's water trail, as is meanders nearly 60 miles through undisturbed Midwestern beauty. This landing offers ample parking, two picnic areas, portable toilet, 10' x 20' floating dock, fire pits and charcoal grills, two ADA fishing piers and canoe/kayak and boat launch.
White Pines Inn Cabins
Located in Northwestern Illinois, near Oregon and Rockford, White Pines Inn resembles a pioneer village with 25 authentic one-room log cabins with gas fireplaces. Set among the towering pines, the cabins have beautiful hardwood floors the color of maple syrup. Each cabin has a queen, hand-hewn log bed with a double bed trundle underneath, and a private bath. There are 13 one-room cabins with open-beamed ceilings. There are 12 additional cabins built in groups of four under one roof.
CITY:Mount Morris
Mount Morris Motel
Nearest motel to White Pines, one level no stairs to climb, cable TV, A/C, eat, and 24 hour phone.
CITY:Mount Morris
The Victorian Farmstead
Peace and quite in the coutryside with an abundance of fresh air will make your stay. Enjoy bicycling, canoeing, antiquing or reading on the porch swing. In winter warm yourself in front of the fireplace when you return from skiing.
CITY:Mount Morris
The Kable House Inn
The Kable House Country Inn Bed and Breakfast is beautifully situated on a nine acre site atop Sunset Hill and surrounded by the Sunset Golf Course in Mt. Morris; part of the Blackhawk Waterways region, stretching from the Rock River to the Mississippi and offering a multitude of recreational activities. They offer five suites with continental breakfast served in the privacy of your suite. Situated less than fifteen minutes from three state parks: Castle Rock, Lowden and the popular White Pines State Park which offer picnic areas, miles of hiking and a log cabin lodge for dining, also featuring a dinner theater.
CITY:Mount Morris
White Pines Roller Rink
Fun for the entire family. Northern Illinois' largest roller rink. Top 40 music, live DJ, snack bar, arcade, complete supervision, birthday packages, private parties and group rates.
CITY:Mount Morris
White Pines Forest State Park
Enjoy recreation on 385 acres, much of it forest, with a state park lodge and provisions for tent and trailer camping. It is also noted for its vine-covered limestone bluffs.
CITY:Mount Morris
Jeff Adams "Images In Bronze"
Fine art gallery / sculptor, Jeff Adams studio. Tour full-service casting facility. Saturday by appointment.
CITY:Mount Morris
Sandy's Candles and Gifts
The store features hand poured Soy & Palm Wax Candles by Sandy. There are many handcrafted items including: custom gift baskets, hanging flower baskets, Leaning Tree Cards, jewelry, candles, decor, home and garden items.
CITY:Mount Morris
Hogback Haven Maple Farm and Hardwoods
Sawmill and custom furniture. Pure maple products including maple syrup, maple candy, maple cream and maple sugar. Tours of the sugar bush and sugar shack are available in season (Feb-Mar) by prior appointment.
Orangeville Farmers Market
Enjoy fresh produce, fresh baked goods, crafts and more provided by local farmers. Open: 8 am - Noon. First Saturday in July through Second Saturday in October.
Richland Creek Wetlands
A wetlands conservations area adjacent to the Jane Addams Recreation Trail. A wonderful spot for birding and watching wild animals.
Mighty Richland Players Dessert Theater
Along the banks of the mighty Richland Creek, the first settlers founded the Village of Orangeville in 1851. Over the years, the town has always been a special place "where the women are fair, the men are strong and there's a story to be told around every corner." In the Mighty Richland Players Dessert Theater, those fair and strong will treat attendees to a great dessert and a humorous story with a smile and a wink. Performances are at the Mighty Richland Players Theater, an 1877 Italianate Victorian building listed on the National Register of Historic Places. The Theater season is March through September .
Richland Creek Trailhead
The Richland Creek Trailhead serves as the main trailhead for the northern end of the Jane Addmas Recreation Trail. It features parking, a large shelter house with electricity, lights and picnic tables, a restroom, water and a primitive campground area.
Brush Creek Golf Course
This is a 9-hole, 36 par, 3218 yard course set on challenging terrain with three sets of tees. Weekday and Weekend Green Fees: 9 holes - $10: 18 holes - $13.00; Motorized Cart Rental: 9 holes - $10.00 per seat; 18 - holes - $14 per seat.
8 Miles of Ag-tiques
8 Miles of Ag-tiques begins on Highway 26 north of Orangeville. Each stop will feature different tractors including John Deere, Massey Harris, International Harvester, Oliver, Minneapolis-Moline, Allis Chalmers, and other old machinery from the Good Old Days. There will be food, craft shows, tractor drives on Saturday.
9th Annual John Deere Days
This event features antique two cylinder and new generation tractors plus old time machinery, food, conversation, and good fun. Come visit with the owners of these tractors and learn why they love these machines. Food, conversation, crafts, and a good time for all ages.
Memory Lane Retreat
Located in the serene countryside, this is the perfect location for a getaway with friends. The home has three bedrooms which accommodate up to nine, a fully-equipped kitchen, dining room and three bathrooms. There is a beautiful and spacious Great Room with natural light overlooking the pond and countryside which is a perfect spot for a group to enjoy scrapbooking, quilting, knitting, or just getting away. Rates: Week Day: $75 per person; Weekend: $125 per person.
Orangeville Education Foundation 5K Trail Run
October 3, ORANGEVILLE EDUCATION FOUNDATION 5K TRAIL RUN. Richland Creek Trailhead, 8 am. Join in a 5K run on the Jane Addams Trail to benefit the Orangeville schools. The scenic route follows Richland Creek; it is a flat, out and back course on a crushed limestone surface. Refreshments after the race for participants, plus door prizes, goody bags and more. For an entry form, go to www.oeftrailrun.com. $20.
Andrew's Mill Park
Picnic area, pond for fishing & ice skating with handicap accessible fishing pier, Gerald Strohecker natural area with native woodland, prairie and wetland.
CITY:Pearl City
Hideaway Park
Large, wooded park offers 43 acres of timber, grassland & bottomland with picnic and playground areas, hiking trails, cross-country skiing, fishing, and a small boat launch on Yellow Creek
CITY:Pearl City
Joseph Westwood Memorial Park
Picnic and playground areas, shelters, tennis courts, ball diamonds, plus a recreation building.
CITY:Pearl City
Emerald Acres Campground
Open May 1 thru October 15. This campground offers 46 sites with electrical and water hookups in additions to 70 permanent sites, as well as tent sites. Sewer hookups are offered when available. Also offered are two bath houses with flush toilets, showers, beach swimming, a restaurant, and playground area. Pets on a leash and campfires are allowed. Special amenities include fishing, and activities on holiday weekends. Visitors are invited to enjoy the summer at this special place.
CITY:Pearl City
Yellow Creek Quilt Designs
Gift and quilt shop offering fabric, notions, quilting accessories, and many specialty gift items including wine accessories, wall art, Willow Tree and Williraye Studio. Open: Monday thru Thursday: 11 am - 7 pm; Friday: 11 am - 5 pm; Saturday: 10 am - 5 pm.
CITY:Pearl City
Christmas on the North Side Craft Show
This 11th annual craft show over 25 crafters offering primatives, jewelery, basket weaving, loom weaving, quilted items, florals, wreaths, painting and more.
CITY:Pearl City
Slurp & Burp
This is a fun, friendly and family oriented bar and grill located in a scenic area. Daily specials, sandwiches and fish on Fridays. Tenderloin sandwiches are a highlight. Carryouts, alcohol, entertainment.
CITY:Pearl City
Yellow Creek Inn
Casual dining in a unique setting. Original 1900's flooring, tin ceiling and cabinets remain from the old hardware store which was located in what is now the Inn. Homemade pizza and pie, plus daily specials. Full bar, reservations recommended for large groups. Banquet facilities for 30.
CITY:Pearl City
Route No. 73 Brew & Chew
Casual dining serving local meat, great steaks and burgers in a unique setting. Located in the old Pearl City hardware store with it's original 1900's flooring, tin ceiling and cabinets. Full bar with great drinks, banquet facilities seating 40. Open Su, T, W, Th: 11 am - 10:30 pm; F, S: 11 am - 1:30 pm
CITY:Pearl City
Winnebago County Fairgrounds
Home of Winnebago County Fair, considered one of the best county fairs in the Midwest, plus The Pec Thing, a huge semi-annual flea market and antiques fair with acres of vendors inside and out. Various racing organizations use the Fairgrounds track for racing events.
Antiques at Hillwood Farms
Country and early New England furniture and accessories.
Ghost Town Antiques
Country furniture, copper, brass, country accessories, woodenware, smalls, iron and tin. Appointment necessary.
Pec Playhouse Theatre
Performances produced by people dedicated to proividing quality community theatre in an intimate, rustic venue.
Pec Thing Antique & Flea Market
The 35th Semi-Annual "Pec Thing" Antique & Flea Market Spring show has over 500 vendors selling everything from antiques and collectibles to crafts and home good items. Vendors occupy over 100,000 square feet inside and over 40-acres outside. Parking is free. Concessions will be available. No pets are allowed.
Ridott Corners
Stop in for one of our famous burgers, or join us on Tuesdays for Taco Tuesday. Full bar, carryouts, and outdoor dining. Open: Su: Noon - 10 pm; M -W: 10 am - 12 am; Th - F: 7 am - 1 am; S: 10 am - 1 am. Banquet facilities for 50. Lunch and dinner under $10.00
Lincoln Park
Enjoy this park offering a picnic area, playground, shelter and restroom facilities as well as access to the Pecatonica Prairie Path which is currently under construction. The Pecatonica River may also be accessed for boating and canoeing approximately 200 yards from the park.
Fran's Fantastic Antiques, Collectibles
Shop this unique inventory for antiques and collectibles including antique toys,tools, furniture, linens, rugs, jewelry, books, "ETC". Stop and shop country. You will not believe the variety that we offer. Open: May thru November: Friday thru Sunday: 10:30 am - 5:30 pm. Or by Appointment
Rock Run Peddler
A quaint red cottage with a unique gathering of primitives, folk art, florals, and garden decor. Also seasonal garden to enjoy. Open: Thursday thru Saturday: 9 am - 5 pm. Or by appointment.
CITY:Rock City
Shirts By Mom
Shirts By Mom specializes in custom made shirts and gifts. Sportswear with embroidered and heat transfer logos, business, sport and team logos. Also find a wide variety of gourmet foods, coffee and teas, plus gifts, pottery and gift baskets. Open: Monday thru Friday: 9 am - 5 pm; Saturday: 9 am - Noon.
CITY:Rock City
Rock Run Country Historical Society Museum
Open: Wednesday: 1 pm to 3 pm; or by appointment This museum, in an 1870's building, features artifacts from the Rock City area including pictures, clothing, articles and more.
CITY:Rock City
Super 8 Motel - Rockford
Conveniently located near I-90, E. State Street/Business Rt. 20, Super 8 offers a perfect balance of value and convenience. Centrally located between Chicago and Galena off Interstate 39. Each hotel room comes with time-saving amenities like a refrigerator and microwave — or book a personal Jacuzzi suite for extra comfort. Start your day right with free SuperStart continental breakfast, and enjoy the convenience of free Wi-Fi in your room. Handicapped-accessible hotel rooms are available, and free RV or truck parking is included. We are a pet-friendly hotel, and kids 17 and under stay free with an adult.
Extended Stay America - I-90
Extended StayAmerica was designed specifically for Road Warriors - the long-term, value-conscious traveler. If you're a Road Warrior, you need more than a place to stay when you're away from home. You need a place to live. Nightly and weekly rates available.
Motel 6 - Rockford
With newly renovated guestrooms and lobby, the hotel is convenient to I-90 and Illinois Business 20. Always fresh, always clean, our 131 guest rooms include a remote-controlled TV with free cable. No pets except service guide animals.
Comfort Inn - Rockford
The hotel is centrally located within one mile of several restaurants and shopping areas, close to I-90 and Business 20. Pets allowed with fee.
Rockford Park District
Explore endless recreational opportunities, including some of the finest, most affordable golf courses in the nation, ice skating, hiking/biking paths and much more.
Hosts a variety of world-class entertainment: concerts from the biggest stars in music and comedy, circuses, rodeos, motor sports, family shows. Home to three different sports teams: ice hockey, indoor football and indoor soccer.
Riverfront Museum Park
Arts and humanities complex housing Discovery Center Museum, Rockford Art Museum, Rockford Dance Company office and studies, Northern Illinois Public Radio offices and Rockford Symphony Orchestra offices.
Sportscore One
This 105-acre sports complex, host to local and national tournaments, features eight lighted softball diamonds, eight regulation and 11 practice soccer fields, nine sand volleyball pits, concession stands, a soccer center with lockers, a boat ramp and a walking path.


text:
Hello guys, hey guess what, i am done with FFXIII, finally i did the everything that i could in the game. :D
This is my progress.
Time Played: 103h32m
Cith Missions Complete: All
Titan Trial Mission Complete: All
Weapon Upgraded To Ultimate Status: 2
Roles Mastered: All
Well as u can see i am really done with the game. :)
Afcourse i couldn't get all trophies cuz some of them really tough, but anyway i did all i could in the game, and that's feels really good. :D
DAM i was enjoying every second of the game, even tho i beat it. :)
I definitely will restart it later on, its the only next gen game that really make me spend that much hours and i make me enjoy every single second of it.
Well gusy now i will plays something als, after spending so much hours in FFXIII, i can finally play some shooters or something als. After all FFXIII really did recharge my body with a hppiness that been down from playing shooters 24/7. :)
Ahhh that's feels good. :)
Well that's my blog for today so see u later folks, take care. ;)


text:
Who knows CP? You do! Share what you know. $500 prizes!
There's a brand new wiki that is all about cerebral palsy. We're holding a Write-athon in June and July.
Share what YOU know about cerebral palsy. You could win a $500 prize! More...
World Cerebral Palsy Day 2013 and 2014 would not have been possible without the generous support of our major sponsor. The Allergan Foundation is a US-based, private char...Read more
Cheryl Hines is a two-time Emmy nominee for her role on HBO's Curb Your Enthusiasm. She can currently be seen starring i...Meet our Ambassadors
Congratulations to Emmanouil Michellis and Alexander Mathioudakis for their Designer Walker and Yu Xu and Alex de la Vega for their Spill Proof Cup. More...More about the winners


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jhutch added a comment RC6 - Easy Mode Editor - cannot saveWon't save for me either.
jhutch added a comment RC6 Pages: Custom Block via Block Manager screwed upThis was a custom block made in html. If you create the block in the editor, seems to work fine. At least simple text.
jhutch added a bug in Bug TrackerRC6 Pages: Custom Block via Block Manager screwed upSo I made a custom block on the back end, which was an ad code for a 300x250 advertisement image.
When I go to the page, click to use the block manager. I pull in the custom block. Then I select the custom block I'd like to display. When I choose my ad, it loads an entire new blank page with just that ad showing (completely off site, yet shows the site's URL).
No clue what's happening there, but something's jacked up.
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jhutch added a bug in Bug TrackerRC6 Page Design Blocks Don't SaveI edited a page using the block manager last night, hit "finish editing". Everything seemed to work great. However, I get back on it today and visit the same page, and all those changes have been erased.
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jhutch added a bug in Bug Tracker[RC3 PAGES] Plugin block, article feed, not pulling through articlesIf you create a new block, click plugin, choose feed from articles...... no articles are ever actually pulled in, even if there are articles in the article database..... Not when you try to put it on a page, and not even in the preview mode before you actually save the block.
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jhutch added a post in a topic Pages: Promote to ArticleYep. This is absolutely necessary. Seems as though they aren't prioritizing Pages the way they need to.
jhutch added a bug in Bug TrackerRC2 Article Feed Blocks Won't Save/ShowCouple of issues going on.....
1. When I try to add a new page, through the blank/page html option. I can get it to do some things. But, when I try to throw in a short code to pull in a articles feed block, it never shows up. The code is done properly. I hit save. The code remains. But when you go view the site, the block never actually shows up.
2. When I try to pull in a article feed block via the editor, onto a custom page. I drag it over and it shows up the way it is supposed to. But, when I click to "Finish Editing" it completely disappears and doesn't save.
- 2 replies
- 68 views
jhutch added a bug in Bug TrackerRC2 Page Editor ErrorWhen you are using the page-editor, and you drag over something like "Latest Records" or several items dealing with the pulling from a database, you can only add that content block once, when you should be able to add multiple blocks that are pulling from the database.
For example, when you pull over a custom block. You can continue pulling over more custom blocks in various places on your page.
WIth many database record blocks, you can only pull it over once.
There is a work-around though. When you save it, then open the editor back up, you have the option to add another one. But you can't do it in one setting.
- 4 replies
- 140 views
jhutch added a post in a topic After Upgrade - Any clue what's happened?What details need to be changed prior to the upgrade? And how exactly would I have done that?
I believe that I made all the necessary changes before the upgrade based on other topics that had instructions written out.
jhutch added a post in a topic After Upgrade - Any clue what's happened?I'm sorry but I don't have a clue what you are talking about, or what the process of this is or would look like.
Without doing that (which I'm assuming I didn't do, as I don't have a clue as to what any of that means) - how would it affect my live site? I haven't noticed anything going wrong with it.....
jhutch added a post in a topic After Upgrade - Any clue what's happened?I spoke too soon. I'm still running into all sorts of issues, though it looks a little better now.
Maybe? What's the process for this?
jhutch added a post in a topic After Upgrade - Any clue what's happened?Geez that was a pain as there's no stylesheet on the backend either - but it looks like I got it.
Thanks so much for the help everyone!
jhutch added a post in a topic After Upgrade - Any clue what's happened?Anyone know of a place to download only the V4 skin? Or could someone attach a file here for me to download?
I can't install another one and do it myself, as it would have to be in the same directory as the current demo because of the licenses.
jhutch added a topic in Product FeedbackAfter Upgrade - Any clue what's happened?So, I attempted to upgrade a demo site (3.x) to Beta 5a.
I did this by duplicating my live database. Uploading all 5a files into a new folder on my server. Copy/pasted the public and upload folder there as well. Then copied the config file. Edited the config file to point to the duplicated server.
Ran the upgrader. When I finished, I've ended up with the following: http://profootballspot.com/spotv2 - Any clue what is going on here, or where I went wrong?
- 13 replies
- 486 views
jhutch added a post in a topic Old database for new IPB4 test siteThat makes too much sense. Thank you Lindy! that was my problem.


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County: Lampasas County, TX
Decade: 1850-1859
Year: 1856
Collection: GLO Historic County Maps
Lampasas County
Date: October 24, 1856
Creator: Martin, Joseph
Description: Map of Lampasas County, Texas, including the Hill Country region. The center of Lampasas County is marked on map. Scale ca. 1:133,334 (4000 varas per inch).
Contributing Partner: Texas General Land Office


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Abstract available in
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Description (OCR text may contain errors)
APPLICATION rum) DBO.17, 1904.
Witnesses: nvi tor,
Specification of Letters Patent.
Patented Nov. 28, 1905.
Application filed December 17, 1904. Serial No. 237,291.
- To all whomit may concern.-
Be it known that I, HUGH F. GALLAGHER, a citizen of the United States, residing at Saltsburg, in the county of Indiana and State of Pennsylvania, have invented a new and useful Nursing-Bottle, of which the following is a specification.
This invention relates to nursing-bottles.
Nursing-bottles in general use all have a straight bore and rounded rim. The objections to this construction are that the air-valve that is combined with 'most nipples now in use is mashed or bent by contact with the upper edge or inner wall of the rim and is thus rendered inoperative, that considerable difficulty is encountered in positioning the nipple upon the rim, and that owing to the rounded contour of the rim the connection or engagement between it and the nipple is not a secure and positive one, so that disconnection between the parts frequently ensues in use which results in the loss of the contents of the bottle and other objectionable features.
The objects of the present invention are to improve the neck portion of a bottlein such manner as to facilitate the application of the nipple thereto, to render the connection between the bottle and the nipple more stable and tenacious in character, to obviate any interference between the neck of the bottle and the air-valve now generally combined with nipples, and generally toimprove and render more efiicient bottles of the character described.
With the above and other objects in View, as will appear as the nature of the invention is better understood, the same consists in the novel construction of a bottle-neck, as will be hereinafter fully describedand claimed.
In the accompanying drawings, forming a part of this specification, and in which like characters of reference indicate corresponding parts, there is illustrated one form of embodiment of the invention capable of carrying the same into practical operation, it being understood that the elements therein exhibited may be varied or changed as to shape, proportion, and exact manner of assemblage without departing from the spirit thereof.
In the drawings, Figure 1 is a view in elevation, partly in section, of a bottle constructed in accordance with the present invention, exhibiting the construction of the mouth and the rim. Fig. 2 is a fragmentary detail view in section, exhibiting the neck portion of the bottle shown in Fig.1 with the nipple applied thereto and displaying the manner in which the air-vent valve is disposed within the mouth of the rim. Fig. 3 is a view similar to Fig. 2, exhibiting the ordinary bottleneck and showing wherein the valve by contact with the mouth of the rim is deflected, and thus rendered inoperative.
Referring to the drawings, and to Figs. 1 and 2 thereof, 1 designates the body of the bottle; 2, the neck; 3, the rim; and 4 the mouth. The neck and body of the bottle may be of the usual or any preferred construction, the form herein shown being exhibitive of one style that may be employed.
The gist of the present invention resides in the novel manner of constructing the rim 3 and mouth 4:, whereby the connection between the nipple N and the neck will be of more positive character and whereby, further, the vent-valve n of the nipple will not be deflected or bent upon itself and thus rendered inopertive. The first function is secured by making the periphery or outer wall of the rim a truncated cone with its periphery slightly rounded, as at 4, to avoid sharp corners and any danger of cutting the nipple, and its under side or shoulder 5 being square or approximately at right angles to the longitudinal axis of the neck, whereby, as clearly shown in Fig. 2, the mouth of the nipple will be firmly held in position against accidental separation, the pitch of the sides of the cone being such as to cause the nipple to cling tenaciously to the rim under any strain to which it may be subjected in use. By having the outer Walls of the neck straight and on the lines of a true cone the same will act as a wedge when the nipple is applied thereto, and thereby facilitate its positioning. The second function is secured by making the mouth concaved or an inverted truncated cone, presenting thereby deflectingsurfaces against which the nipple-valve N may lie and which will preclude the possibility of the valve being mashed or bent upon itself, as shown in Fig. 3, which exhibits the form of bottle neck and rim in common use.
It will be seen from the foregoing descrip-' tion that although the improvements of this invention are simple in character they secure the results designed in a thoroughly feasible and practical manner, and, further, that no added cost attends the manufacture of the bottle which would militate against its introduction.
While the improvements herein defined are described as used in connection with nursingbottles, it is to be understood that they may be employed in connection with any other kind of bottle where their use Would be of value, and as this Will be readily understood further illustration of any preferred adaptation to use is deemed unnecessary. Furthermore, While the nipple herein shoWn is of the kind embodying a valve, it is to be understood that the invention is equally adaptable for use in connection with ordinary plain or valveless nipples, and as this will be apparent detailed illustration of such adaptation of the invention to other uses is thought tobe unnecessary.
Having thus described the invention, what is claimed is A bottle having a rim triangular in crosssection, the pitch of both sides of which is the same, and With a base disposed at right angles to the long diameter of the neck, the periphery of the base being rounded.
In testimony that I claim the foregoing as my own I have hereto affixed my signature in the presence of tWo Witnesses.
Referenced by
Original Image


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Esquire is premiering the first song—Paula Abdul's "Straight Up"— from Me First and the Gimme Gimmes' upcoming full length, Are We Not Men? We Are Diva! Out May 13th! Pre-order it today! The Gimmes have a handful of dates coming up with plans for additional touring, but for now you'll need to book a ticket to Japan or Canada to get your Diva on:
03/29/14 Tokyo, Japan – Makuhari Mess, Punkspring
03/30/14 Osaka, Japan - Kobe World Memorial Hall, Punkspring
03/31/14 Nagoya, Japan – Zepp Nagoya, Punkspring
06/20-21/14 Montebello, QC Canada – Amnesia Rock Fest w/ NOFX, Lagwagon, Strung Out
06Jul, 2015
Miss D4th of July? Head here to check out some photos from the weekend!
02Jul, 2015
We just got word that Smoke or Fire is playing in Chicago! You lucky dogs!
02Jul, 2015
Less Than Jake did an acoustic live session. Watch one of the video's now!
01Jul, 2015
Check out a new interview with Erin Burkett, co-owner of Fat, on 25 Years of Fat Wreck Chords!
30Jun, 2015
Here's a Spanish interview with Good Riddance in We Live In Hell magazine. Vámonos!
29Jun, 2015
Bad Cop/Bad Cop gets a shout out for their song Sugarcane which tackles the issue of domestic violence.
29Jun, 2015
Joey Cape just announced a One Week Records September tour.
29Jun, 2015
Read this show review of the first show of the NOFX UK tour with Lagwagon and Alkaline Trio. Go see one of the remaining six shows!
27Jun, 2015
Bad Cop/Bad Cop's Not Sorry is killing it!
26Jun, 2015
Vinnie of Less Than Jake ranks the band's albums… guess which record you're going to need to get right now?
FAT WRECK CHORDS | 2196 Palou Ave. | San Francisco, CA 94124
Copyright © Fat Wreck Chords. All rights reserved. | F.A.Q. | Site Contact


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Sauder Harbor View Computer Desk with Keyboard Tray
Sauder Harbor View Computer Desk with Keyboard Tray
Weights & Dimensions
|Desk Type: Computer desk
|Top Finish: Antique White
|Base Finish: Antique White
|Accent Finish: Antique White
|Hardware Material: Wood
|Non-Toxic: Yes
|Stain Resistant: Yes
|Heat Resistant: Yes
|Design: Rectangular desk
|Hardware Finish: Antique white
|Distressed: Yes
|Keyboard Tray: Yes
|Height Adjustable: No
|Drawers Included: Yes
|Number of Drawer Pedestals: 1
|Drawer Pedestal Included: Yes
|Pencil Drawer: Yes
|Exterior Shelving: No
|Cabinets Included: No
|Ergonomic Design: No
|Handedness: Both left and right
|Scratch Resistant: Yes
|Chair Included: No
|Legs Included: No
|Casters Included: No
|Hutch Included: No
|Treadmill Included: No
|Cork Back Panel: No
|Modesty Panel: Yes
|CPU Storage: No
|Built In Outlet: No
|Built In Surge Protector: No
|Light Included: No
|Finished Back: Yes
|Modular: No
|Lifestage: Adult
|Application: Home office
|Compatibility: Accepts items in Harbor View Collection Antique White
|Commercial Use: Yes
|Product Care: Wipe with damp cloth
|Country of Manufacture: United States
|Weight Capacity: 70 Pounds
|Recycled Content: Yes
|Assembly Required: Yes
|Tools Needed: Phillips screwdriver and hammer
|Additional Parts Required: No
|Product Warranty: 5 years
|CARB Compliant: Yes
|ANSI/BIFMA Compliant: Yes
|GSA Approved: No
About the ManufacturerSauder is the world's leading manufacturer of ready-to-assemble furniture that offers solutions for all your furniture needs. They have provided well-crafted and moderately priced home & office computer desks, TV stands and bookcases for more than seven decades. This commitment to quality, design, and personalized customer service has helped make them the fifth-largest furniture manufacturer in the United States and one of the most recognized names in the industry. Discover an entirely new concept in home office furniture, TV stands, bookcases and more at furniture retailers everywhere.
Sauder Harbor View Computer Desk with Keyboard Tray
Questions & Answers (5)
"Hi, I would like to buy this Sauder Harbor View Computer Desk in Distressed Antiqued White for my office. Can you please guide me with the dimensions of this desk?" asked by Jazmine
"Hi, is this desk reversible?" asked by Reggie
"Hi, what is the color of the desk?" asked by Nippo
"Hi, is the back of the desk finished?" asked by Yundone
"Hi, can the desk be painted?" asked by Mike
Still have questions about this product? We're here to help
Customer Reviews
|5 star
|4 star
|3 star
|2 star
|1 star
Great product
Susan from Pennsylvania – Verified Buyer
This is a great little desk. It's sturdy and everything fit together perfectly. It took me a total of about 4 hours to put it together with just a hammer and screw driver. Although some pieces weren't marked, it wasn't too difficult to figure out by the instructions what they were. Some tips for those who have never put together furniture like this: 1. Lay out all your pieces including screws and other little parts. Separate them by size, etc. Then check the instruction booklet to make sure you have all the parts listed. Keep the different kinds/sizes of screws separated while you work. 2. Put your desk together on carpet. This will keep it from sliding on the floor while you're working on it. 3. Make sure all your screws are tight! 4. Follow the instructions step-by-step and TAKE YOUR TIME to make sure you're doing it correctly.
Heavenly by Harbor View
Laura from New Jersey – Verified Buyer
LOVE it! Excellent purchased and exactly what I was wanting. I purchased several furniture pieces from your site in the recent months and everything has been fantastic. No lie! Assembly was easy as well. I have to say you have a fabulous choice and variety of furniture that nobody, and I mean nobody else has! Your selection of home furnishings is outstanding! I love shopping your site and you can count on me coming back time and time again!
Perfect size
Rena from Davidsonville, MD – Verified Buyer
I was very pleased with the quality of the desk. The pieces are solid and much heavier than expected. It took my husband a few hours to put together, but there were no problems. The desk is in a small guest bedroom, and fits perfectly. I had been looking for a white desk with a file cabinet attached and this was the most affordable one I found. It is cream with a subtle distressed finished, but it does look good with the white trim in the room.
Nice addition to my kitchen
Barbara from The Villages, FL – Verified Buyer
I wanted a office area in my kitchen so the desk had to be compact. This desk is perfect because it is not too wide and has a file drawer plus two other drawers which makes it very functional. My printer fits on the desk top and there is still plenty of room to write or use my laptop. It is very heavy (120 lbs assembled) and a few pieces were heavy when assembling, but it's in place now and looks great. The assembly was not difficult as long as one takes it step by step. Some more written instructions along with the pictures would have been helpful. One piece was missing, a cover for cam in the sitting section. All in all an excellent value for the money!
Great, sturdy desk- only one minor annoyance
Ashley from MORRISTOWN, NJ – Verified Buyer
Although this is particle board, it is very convincing. Does not look so at all. Very heavy and sturdy construction. Directions seemed a bit daunting at first because there are so many pieces, however this was very easy to assemble. My one issue with this piece is that the pre-drilled holes on the drawers weren't perfect, and as much as i tried to tweek everything, the drawers will always be slightly misaligned. In reality, I'd probably have to re-drill the holes myself to get the drawers to be perfect, though it wasn't off enough for me to care very much- just a minor annoyance. Speedy delivery and great product.
Pretty nice desk
Barbara from Keystone Heights, FL – Verified Buyer
The desk is quite sturdy and attractive. It took me several hours to put it together- it would have taken less time if I had help but it was pretty easy to get it together. The only reason I didn't give it a 5 was because the knobs were missing from the package and I had to go out and purchase some. Other than that I am pleased with this product.
Small desk that performs like a pro.
Terry from Raleigh, NC – Verified Buyer
Nice home office desk that matches the look of my distressed white oak bedroom furniture. Having worked at big office desks for decades (even at home), this little guy gives me all I need without taking up a huge space. The price was right also. Pros: Good value and size. I put mine right under a window for good light. The drawers are perfect. Cons: A monster to assemble. Unless you have done this before, get help.
Very cute and easy to assemble.
Carissa from Houston, TX – Verified Buyer
I'm not gonna lie, when I received the box for this desk, I thought to myself "oh my, this is going to fun." It was so heavy and I had to assemble every piece including the drawers. It took me a good hour or two but honestly, it was one of the easiest set of instructions I've ever followed. Went together perfect and looks so cute in my room. Perfect size and I love the drawer options. Very glad I purchased this desk.
Nice Desk
Jenna from Richmond, VA – Verified Buyer
Good quality for the money. I put it together myself without issues, but it does take a few hours. I put my own knobs on it which I think makes it look a little nicer. The knobs that come with it remind me of children's furniture.
Looks great!
Allie from St. Louis, MO – Verified Buyer
The desk fits perfectly in our small ofice and looks great! It did take about 3.5 hours to assemble. Each part in the manual had a letter/number combo assigned, but not all the parts were labeled, which made it confusing and more time consuming. Even though it took a while to assemble, it looks beautiful!
OUR SKU # SAU1291Harbor View Computer Desk with Keyboard Tray is also sometimes listed under the following manufacturer numbers: 401685


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This Is the Closest You'll Ever Get To An Air Jordan "Oregon" PE Actually Releasing by John Kim
Air Jordan 7 "Bordeaux" Is Back And Completely Remastered
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June 2015 promises plenty of releases to kick off your summer on the right foot. adidas has been focusing on their adidas Ultra Boost as of late, as a pristine all white variety will a...Read More
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June 1, 2015 BY Zack Schlemmer / 4.32 / 5
Nike's N7 collection benefiting sports funding and programs for Native American and Aboriginal communities has been around for a few years now, but for the first time ever, Jorda...Read More
A First Look At The Air Jordan 7 "Bordeaux" Retro
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The "remastered" program by Jordan Brand has been underway for a few months now, and most would agree it's been a success. Other than the once-again-raised price tags...Read More
Nike and Jordan Brand Join Forces For 2015 N7 Collection
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Quoizel Stonington 1-Light Outdoor Pendant Light Palladian Bronze SNN1909PN
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