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Microsoft CRM Customizations
January 05, 2015
Custom Multi-Entity Searching
A customer of ours has invested a significant amount of money and time into a portal built on top of CRM 2011. A Custom UI was created that displayed the data most used by their employees in a way that has really increased adoption primarily because it is customized to exactly how they do business. As the process of creating this UI evolved, it became more and more apparent that we needed a mechanism that allowed multiple entities to be searched from a single place. While CRM 2015 offers the Multi Entity Searching functionality, no such wizardry exists for prior versions of CRM (an upgrade is not in this client's immediate plans). Even the Multi Entity Search would present limitations that would have to be overcome in order to work as desired.
The method chosen to create this functionality needed to use existing software and hardware and provide the ability to both define the entities and attributes to be searched but also execute fast enough to keep the UI from lagging.
Posted by Jerry Martin on January 05, 2015 at 08:00 AM in CRM Development, Dynamics CRM 2011, Dynamics CRM 2013, Dynamics CRM 2015, Integration, Microsoft CRM Customizations, Microsoft SQL Server | Permalink | Comments (0) | TrackBack (0)
November 07, 2014
Duration Calculations in Microsoft Dynamics CRM with Little or No Customizations
Duration fields are not often utilized within Microsoft Dynamics CRM except in the case of activities (such as Tasks). However, there may be times when it is very useful to know the duration between two dates.
Did you know that Microsoft Dynamics CRM can calculate the days between two dates?
Let's examine how we can use a calculation that the system performs automatically to achieve this goal.
Example/Use-Case Scenario
A client would like to know the duration between the Estimated Close Date and Actual Close Date for Opportunities.
Continue reading "Duration Calculations in Microsoft Dynamics CRM with Little or No Customizations" »
Posted by Gareth Prisk on November 07, 2014 at 08:39 AM in Dynamics CRM 2011, Dynamics CRM 2013, Microsoft CRM Customizations, Microsoft CRM Tricks and Tips, Microsoft CRM Workflow, Microsoft Dynamics CRM 2013 | Permalink | Comments (1) | TrackBack (0)
August 20, 2014
Microsoft Dynamics CRM 2013 - How to Change the Tiles on the Menu
When Microsoft released CRM 2013 with its new look and feel, one of the biggest changes was how to navigate around the product. The left navigation pane was replaced by the menu/tile user interface. This menu, designed to take full advantage of touchscreens and tablets, takes a bit of getting used to when using a mouse. I'm still amazed by the learning curve difference between clients using a table or Surface Pro versus those with a full laptop or desktop. Touch screen users seem to find the menu navigation very intuitive and easy to advance to and from forms. Mouse users, seem to be playing catch-up.
Although this blog is not about how or why the new menu UI exists, it is about how to change it. Before I jump into that, I do want to add a quick tip to all those legacy mouse users:
Useful Tip: Use the wheel on your mouse to ease the navigation through the tiles that span more than a screen width. Scrolling the wheel up and down has the effect of swiping the tiles left and right.
Let's a take a look at a vanilla CRM 2013 menu:
Continue reading "Microsoft Dynamics CRM 2013 - How to Change the Tiles on the Menu" »
Posted by Warren Chase on August 20, 2014 at 08:00 AM in CRM Best Practices, Dynamics CRM 2013, Microsoft CRM Customizations, Microsoft CRM Tricks and Tips, Microsoft Dynamics CRM 2013 | Permalink | Comments (0) | TrackBack (0)
August 18, 2014
Lessons Learned Using Business Rules in CRM 2013
By now, you are probably familiar with Business Rules in CRM 2013. If not, check out this post for a nice introduction. Using Business Rules is a great way for CRM administrators to customize Form logic without having to know any JavaScript. They are extremely useful in many situations, but administrators should also know when to use a Business Rule and when to reach for another tool instead.
There are tons of conditions that I can evaluate using a Business Rule before performing certain actions. I can evaluate a field's value (or multiple fields' values) and I can evaluate calculated conditions like whether or Field A is greater than the sum of Field B and Field C. I could even multiply a field's value by a static number as a part of a condition, like shown. Pretty nice feature.
Continue reading "Lessons Learned Using Business Rules in CRM 2013" »
Posted by Jeremy Dudley on August 18, 2014 at 08:00 AM in CRM Best Practices, CRM Javascript, Dynamics CRM 2013, Microsoft CRM Customizations, Microsoft Dynamics CRM 2013 | Permalink | Comments (0) | TrackBack (0)
August 11, 2014
CRM 2013 Quickstart Excerpt: Dynamics CRM Quick View Forms
I recently had the opportunity to collaborate with some of my MVP friends on a new book called CRM 2013 Quickstart. This book is a follow up to the CRM Field Guide and is designed for someone who is familiar with earlier versions of Microsoft Dynamics CRM and wants to get familiar with the new features of CRM 2013. See the table of contents here.
You can buy the book at http://www.crm2013quickstart.com. Enter code JoelLindstromQuickStartBook for a discount at purchase.
The following is an excerpt from chapter 3—customizing CRM forms. this chapter covers the new form types and form layout, with best practices for configuring good looking forms.
Continue reading "CRM 2013 Quickstart Excerpt: Dynamics CRM Quick View Forms" »
Posted by Joel Lindstrom on August 11, 2014 at 12:00 PM in Books, Dynamics CRM 2013, Microsoft CRM Customizations | Permalink | Comments (0) | TrackBack (0)
July 21, 2014
How to work around the Web Resource file type restriction in Microsoft CRM
Have you ever been developing a custom HTML/JavaScript/CSS page in CRM 2013 using Web Resources and come across the need to use a file type that doesn't seem to be supported by CRM? Ever felt hampered and restricted to only use file types from the following list of explicit Web Resource content types when developing any type of custom HTML Web Resource page?
Well if so, fear not! We have unlocked the potential to do more with custom Web Resource development by utilizing the following work around when trying to upload and use files that do not seem to be supported by Web Resources in CRM.
Continue reading "How to work around the Web Resource file type restriction in Microsoft CRM" »
Posted by Austin Brookie on July 21, 2014 at 08:00 AM in CRM Development, Microsoft CRM Customizations, Microsoft CRM Tricks and Tips | Permalink | Comments (0) | TrackBack (0)
February 26, 2014
Dynamics CRM 2013 SubGrid to Associated View button
While working with a client, we made an interesting discovery. They had lost the button on the subgrid on some of their entities. This button will pop-out the associated view for the related entity in question. Picture below, it is the one that when hovered over, displays "See the records associated with this view."
When we were working on the navigation on the form for Account, (though this would be the case on any entity) they had removed many of the related entities. Their theory was that they were displaying the data within a subgrid on the form, so they could reduce clutter on the navigation of the related entities. The unintended consequence of some of these removals was that it also removes the button noted above.
The ensuing search on Bing was filled with entries regarding the behavior of the + button on subgrids and wasn't germane to the problem we had. Finally we stumbled across the following link by Jason Lattimer : http://community.dynamics.com/crm/b/jasonlattimersblog/archive/2013/10/29/context-sensitive-sub-grid-commands-in-crm-2013.aspx which effectively describes the issue we had encountered. We give full credit to Jason for his excellent write up on this problem.
The easiest way to determine if you are having a similar issue is the following (we will use Contact on the Account form as the example, but this could easily be translated for other subgrids on other forms) :
1. Open an account using the form that you have the subgrid for contacts on.
2. Pull down the Related Records view from the dropdown next to the particular account as pictured below.
3. If the related entity is NOT listed, that is likely your subgrid problem.
To resolve the issue, you will open the form in question from your solution or the default solution.
1. Open the form and click on Navigation as pictured below:
2. Once you have selected that, the Side Navigation bar becomes available and the right side available to pick the relationships from. Here is a screenshot to show you that view:
To summarize, the resolution to the disappearance of the button and functionality was to add the related entities back on the navigation within the form.
Posted by Scott Jung on February 26, 2014 at 08:00 AM in Dynamics CRM 2013, Microsoft CRM Customizations, Microsoft CRM Tricks and Tips, Microsoft Dynamics CRM 2013 | Permalink | Comments (0) | TrackBack (0)
January 29, 2014
Working With Subgrids In Microsoft Dynamics CRM 2013
When you upgrade to Microsoft Dynamics CRM 2013, you will notice a big change in subgrids on forms.
Continue reading "Working With Subgrids In Microsoft Dynamics CRM 2013" »
Posted by Joel Lindstrom on January 29, 2014 at 10:42 AM in Microsoft CRM Customizations | Permalink | Comments (0) | TrackBack (0)
December 19, 2013
Eigth Day of CRMas: Giving the Gift of a Configured Navigation Experience
Welcome to Day 8 of our 12 Days of CRMas. In this blog series, we are going to explore the best and brightest of Microsoft Dynamics CRM 2013's new features. Today we'll take a look at the new single window navigation feature and how a configured sitemap will make your CRM users and administrators "happy, happy, happy"!
Memories of CRMas Past
Recently, I was reminiscing about one of my favorite features of Microsoft Dynamics CRM 2011: the role-based security feature, allowing you to grant access based on business units, users and teams. Once set-up an administrator could show or hide parts of forms, tabs, forms and views with a bit of code and some imagination. This feature helped users access the data and functions they needed while hiding stuff they did not need.
Continue reading "Eigth Day of CRMas: Giving the Gift of a Configured Navigation Experience" »
Posted by Nancy Kuppich on December 19, 2013 at 08:52 AM in CRM Best Practices, Dynamics CRM 2013, Dynamics CRM Community, Microsoft CRM Customizations, Microsoft CRM for Outlook, Microsoft CRM Implementation, Microsoft Dynamics CRM 2013 | Permalink | Comments (0) | TrackBack (0)
October 09, 2013
Business Rules! in CRM 2013 equals more power to the Business
In my recent adventures into CRM 2013 online, I found "Business Rules!"
Yes, you can make a field calculate with Business Rules. Business Rules is a new feature in Microsoft Dynamics CRM 2013. Business Rules will even allow even the less technical person to configure a form to calculate, show/hide, update fields. Prior to CRM 2013, you would need to know how to write Jscript to execute these tasks. With a simple point and click of a Condition (s) and Action(s), you can have a calculated field in minutes. Not to worry, CRM 2013 still supports Jscripts for the more complex tasks.
Business Rules allow you to:
- Set a field value/ or to apply a formula to calculate
- Set a field to Required/Not Required
- Hide/ Show a field
- Lock/Unlock a field
- Show an error message
Finding the Business Rules in CRM 2013.
In Form Customization, on the ribbon, click on "Business Rules" .Then click on "New Business Rule" to create a new rule.
Setting up the Business Rule (3 steps)
- Set the Condition(s) on when to run the rule
- Set the Action
- Then Save and Activate your rule
I see Business Rules as a valued step towards empowering the Business Power User/Administrator more control and understanding of CRM. Have fun making up your own rules.
Posted by Philip Li on October 09, 2013 at 08:21 AM in Microsoft CRM Customizations, Microsoft Dynamics CRM 2013 | Permalink | Comments (0) | TrackBack (0)
September 26, 2013
Introducing CRM Data Detective
With my eyes focused on visual studio, I didn't even notice her walk into my office. No knock, no "hello", just an aura of frustration crashed into one of my pleather chairs. I looked up to say "hi" and was met with a silent cry for help. I've seen this look before and knew whatever it was, it wasn't going to be easy.
Turns out a new customer was coming to us after a failed CRM implementation with another partner. Doing what I do, I see it every now and again. This customer, was a really good kid, but unfortunately got mixed up with the wrong crowd. It happens. You can't blame the kid, but sometimes those shiny lights turn out to have a dim glow and user adoption turns into user betrayal.
My colleagues frustrations came from how the configuration was all over the place. Fields were scattered all over the place; some were used, some were hidden, but all of it was a mess. We didn't have a requirements document to fall back on, but we did have one crazy idea to solve this mystery… CRM Data Detective!
Posted by Paul Way on September 26, 2013 at 08:31 AM in CRM Best Practices, CRM Development, CRM Javascript, Dynamics CRM 2011, Dynamics CRM Community, Microsoft CRM Customizations, Microsoft CRM Tricks and Tips | Permalink | Comments (0) | TrackBack (0)
July 23, 2013
Taming The Queue View in Microsoft Dynamics CRM
In Dynamics CRM 2011, when you select queues from the workplace menu, you will see many different Queues listed in the Queue drop-down.
This is because in CRM 2011, each user has a queue, and queues are also used for group queues, such as incoming e-mail to a support queue. Queues that begin with < are personal queues linked to user records.
This can sometimes cause "queue overload" when a user just wants to monitor a specific queues.
One approach to reduce the number of queues that a user sees to just those that he monitors is to use teams and views.
1. Modify the user's security role to limit queue read access to user level.
2. Create a team for each "public" queue, and make the team the owner of the queue.
3. Add users to the teams that own the queues that he monitors.
Using this approach, the user's view of queues will be limited to his own personal queue and the public queues that he monitors.
Posted by Joel Lindstrom on July 23, 2013 at 07:33 AM in Microsoft CRM Customizations | Permalink | Comments (0) | TrackBack (0)
June 28, 2013
HIPAA and CRM: Is your CRM system HIPAA Capable?
We have a lot of customers in the Insurance Industry, specifically dealing with Health Plans. As we help them implement and manage their CRM envionments, we have become very well acquainted with HIPAA (Health Insurance Portability and Accountability Act) and the issues it can surfaces to anyone trying to manage a system where HIPAA rules apply.
This is a deep and far reaching piece of legislation that includes data storage and architectural issues and Microsoft has information on some of the more technical pieces including this white paper http://www.microsoft.com/en-us/download/confirmation.aspx?id=29565 . This blog however is going to take a high level view of HIPAA in regards to PHI (Protected Health Information) and how to know if your CRM system is HIPAA capable AND how easy is it to do.
Continue reading "HIPAA and CRM: Is your CRM system HIPAA Capable?" »
Posted by Leah Quartano on June 28, 2013 at 07:33 AM in CRM Best Practices, CRM Business Process, CRM Development, Microsoft CRM Customizations | Permalink | Comments (0) | TrackBack (0)
May 06, 2013
Data Types available with Microsoft Dynamics CRM 2011
When creating custom fields in Microsoft Dynamics CRM (CRM), the following data types are available to you as a customizer.
Single Line of Text – This is the simplest field type and is a string attribute. The length can be defined between 1 and 4000 characters. This field has special formatting if desired for storing Email, Text Area, Ticker Symbol, and Url. Using email will create a mailto link for that field. Ticker Symbol will provide a quote for the ticker entered into the field when the value is clicked. Url will display a link to the value entered in the field. Text Area can be displayed as more than one line on the form.
Option Set – This is commonly referred to as a pick list or drop down field. A user is only allowed to select from the choices provided. A "blank" value is acceptable. A default value can also be defined. NOTE: If you have an option set that will be used on other entities in your deployment, you will want to create a global option set for system consistency.
Two Options – This is similar to an option set but only contains two values, Zero (0) and One (1). The display of those values can be changed to represent whatever you like. No (0) and Yes (1) are common display values for this field. Another interesting note about this field is that it can be displayed on the form as a pick list, radio buttons, or check box. The value is set in the form designer after the field is placed on the form.
Multiple Lines of Text – This field is similar to Single Line of Text, however, it can store much more data than Single Line of Text. This field will be displayed as more than one line on the form.
Date and Time – This field stores date and time data. You can choose to have both the Date and Time displayed or only the Date portion.
Lookup – This field represents a link to another entity. It will create a 1:N relationship in the database with this field representing the "1" side of the relationship.
The fields below are different ways to store numerical values in CRM. In all cases, you can set minimum and maximum values. This is valuable if you want to constrain data entry to non-negative
values or from 0 to 100 for example. The minimum and maximum values are different for each data type and are set at the minimum and maximum range when the field is created.
Whole Number – This field allows you to store round (or whole) numbers, meaning no decimal points. The whole number field has different types which can be selected for Duration (activity), Time Zone, and Language (multilingual support).
Floating Point Number – This field allows for numeric values with up to five (5) decimal points. The precision of this field is arbitrary, which means it can be used to represent both very large numbers as well as very small numbers.
Decimal Number – This field stores numeric values with up to ten (10) decimal points. The precision of this field is absolute.
Currency – This field is used to store monetary values. Based on your currency settings, the correct currency symbol is also displayed such as the dollar sign or euro symbol. It can also hold up to four (4) decimal points.
Posted by Mark Weilandt on May 06, 2013 at 11:32 AM in Dynamics CRM 2011, Microsoft CRM Customizations | Permalink | Comments (0) | TrackBack (0)
January 24, 2013
CRM plus Spiderview : New Way of Visualizing Entities and Relationships
Businesses are constantly looking for new ways to view, analyze, and interact with their data, and we have developed several tools to facilitate this request. We recently had a request to pursue a new way of visualizing entities and relationships that allows the user to interact with the data in a different way. We call it Spiderview and it is a customization we built that leverages graph visualization technology.
Why this visualization is needed?
In the past we have pursued other techniques for allowing users to quickly view data about an entity and its relationships. We've designed customized global searches, hierarchical viewers, etc. but we had no tool that allowed users to physically navigate a relationship and view entities at a particular level. Enter this tool. Words can't really describe the power of this technique, so what follows is a screencast demo of the tool in action.
Screencast Demo
Hopefully you got a good idea from the video the potential usefullness of this type of customization. Also please keep in mind that we can setup the viewer to show any entity/relationship and the customizations can also include different custom icons for each particular entity and things like scaling between the nodes, line color, depth, etc.
We are excited about how using graph visualizations of this nature can allow our users to see complex relationships and patterns in data that would otherwise be very cumbersome and expose data in a visual and interactive way. This type of data visualization is applicable across several industries and could be leveraged in multiple ways.
Please let us know your thoughts by commenting at blog.customereffective.com and for more information on this customization and other solutions we can provide for your organization please email us at firstname.lastname@example.com.
Posted by Josh Greene on January 24, 2013 at 09:28 AM in Microsoft CRM Customizations | Permalink | Comments (0) | TrackBack (0)
January 03, 2013
Using LEGOs to help explain xRM and the Microsoft Dynamics CRM Platform
Microsoft provides the rich foundation, the various interconnecting blocks, and the many special pieces to easily extend Microsoft Dynamics CRM. Using Microsoft Dynamics CRM as a platform and extending CRM to meet new and different business needs is often referred to as xRM.I always enjoyed playing with LEGO® sets when I was a kid. I guess I still do, just look at my handy work for the images in this blog post. Maybe that explains why many enjoy working with Microsoft CRM. The two are similar in that you can build and create completely new and different things from the common set of building blocks.
Let's take this analogy further. You could say that Microsoft provides three pre-built "Lego sets" with Microsoft Dynamics CRM. These sets include Sales, Service, and Marketing for a compelling Customer Relationship Management solution. You can use the features in Sales and even build on top of it if you wanted like adding your own custom fields. To perform specific tasks, you could use the special pieces that Microsoft provides such as workflow or charts for example. These special pieces fit nicely with the existing blocks. You could even dismantle Sales down to the core blocks and rebuild it your way. As a matter of fact, you could dismantle all three sets and build something completely new and different that had nothing to do with Sales, Service, or Marketing.
Using Legos to explain xRM
Building a solution using CRM that is completely new and has little or nothing to do with traditional Customer Relationship Management (sales, service, marketing) is sometimes a challenging concept to grasp. Hence, the Lego analogy. What occasionally throws people off is the name of the solution, CRM. Microsoft really can't change the name of CRM at this point. I think that is why the term xRM is so popular and used so widely. xRM is not a product but rather a strategy for innovation using CRM. This makes CRM unique - using CRM as a platform to create solutions. Since this idea is similar to the use of Microsoft Access, I have sometimes heard CRM called "Access on steroids" but that is not a fair description. Not because CRM uses a more powerful Microsoft SQL Server database but that there is so much more in CRM as well as its well documented Software Development Kit (SDK).
Snap it all together with CRM
Microsoft has different offerings for businesses and people such as Outlook, Office, Skype, Lync, SharePoint, and Yammer to name a few. Microsoft CRM helps unify your experiences and connect these solutions together. By "together", I mean data and a central point for solutions. Companies need one source (one database) to go to for the truth - the complete truth of a customer. Companies desire a true 360 degree view of customer activities, transactions, communications, social interactions - all the layers of customer information. Companies looking to deploy CRM often have customer data, product data, inventory data, financial data, events data, accounts receivable data, you name it, stored all over the place in separate databases and Excel files. Microsoft Dynamics CRM can help integrate to or replace those systems entirely. Just like adding the right Lego blocks, CRM can be extended to bring the data AND the business process of the retired solution directly into CRM. This makes Microsoft CRM a pivotal and key component to consolidating systems, operations, and experiences across a diverse set of screens.
Before you start putting blocks together
As easy as playing with Legos may sound, most companies seek experienced assistance to properly implement and strategically extend CRM. Before you start putting blocks together in CRM, it is recommended that you form a roadmap and plan that is specific to your CRM goals and business drivers. Start strategically by asking the critical "why" questions such as why are we doing this? As you seek help, look for partners that not only have many bright and shiny CRM blocks (some of which may already be put together for you giving you a head start), but more importantly a partner that has the discipline to know when to set those blocks aside to focus on developing your plan for measurable business improvement. Otherwise, without a plan for your CRM, you may end up with a bunch of pretty and flashy blocks snapped together that few wish to use.
CRM is like using Legos
The blocks all fit together – particularly the many unique special pieces – to consolidate business systems and data, connect applications, make it easy to use, and unify experiences.
The use of the word "Lego" and "Legos" is a registered trademark under the LEGO® brand.
Posted by Will Slade on January 03, 2013 at 09:26 AM in Microsoft CRM Customizations, Microsoft CRM Implementation, XRM | Permalink | Comments (0) | TrackBack (0)
November 26, 2012
Microsoft Dynamics CRM vs. SalesForce.com Comparison: Simple Customizations
This blog is going to take a closer look at the Out of the Box (OOTB) codeless customization functionality of both Dynamics CRM and Salesforce.com. Why OOTB? Well of course in every implementation of software there is going to be some necessary customizations because every business is different; but what happens when the developers leave? What can you do in each system without spending any more money? What happens when a new position is created, a policy or process changes, or if a department is reorganized? A business is a living and breathing thing. Your software should be able to support that. The reality is that businesses evolve and so do their needs. This post will look at how each system's OOTB functionality supports that reality without needing to call the IT department or write another check.
There are several business cases for wanting to customize your system. A very common type of customization is a change made to a record such as adding a new field or creating a view within the record to surface relevant data. Both Dynamics CRM and Salesforce.com facilitate basic record customization, and while the Dynamics approach in regards to this feature is clean, intuitive, and simple, the SalesForce.com approach is disjointed, cumbersome, and complex.
Let's compare the two different systems in regards to these 3 simple and basic customization functions:
- Customizing record forms: fields
- Customizing record forms: Surfacing related records and data
- Saving/Publishing your customizations
First things first, let's review the overall UI for record customizations:
In Dynamics CRM you can go to the record you want to customize and it's one click on the customizations tab, and one click on the customize form button. You are then brought to a single screen that facilitates all 3 of the mentioned customizations as well as a few others.
SalesForce offers similar functionality (you can customize directly from the record) however each customization link brings you to a different screen. There is no one screen that allows the user to visually see the record AND all of the customization options in one place. The UI is disjointed and confusing.
Screen for Account customizations
Screen for customizing Account form
Feature 1: Customizing fields:
In Dynamics CRM you can customize fields right from the Customization form. A field explorer or list of fields menu is on your right hand side and you can drag/drop or edit fields as you choose.
To create a new field you simply select the "New Field" button from the customization form and a new screen pops up to create the field.
Once the field is created and saved it will appear on the Customization form in the field explorer menu for the user to place it where they choose.
Customizing a field in Salesforce.com can bring you to a few different screens. The user has to navigate all 5 of these screens just to create and place a custom field on the form.
Furthermore, Salesforce.com will automatically place the field on the form in a default location, you then need to go find it and move it where you want it. Overall, something as simple as customizing a field is very complex.
Feature 2: Surfacing related records and data:
Dynamics CRM provides the functionality to embed subgrids and charts into your record that are created from related or non related records. Why is this relevant? It allows the user to surface any other record or chart and any fields on the record itself. There are several business cases where this feature is helpful including an embedded chart of orders for an account or subgrid of activities associated with an account.
The best feature about subgrids and charts is that they allow the user to leverage multiple views, including custom ones. So let's say you created multiple custom views for a specific record. You can have one custom view be the default for the chart or subgrid and still have the option to see other views as well all within the same place on the form.
Here we can see the order total by month chart on the account as a default, but we can also select a different chart for orders from the drop down if we choose.
Salesforce.com answers this function with "Lists". The functionality is limited to which "lists" are available. You can't just have a list of any records you want. Furthermore while you can customize which columns of data are displayed in the view, and apply relevant filters to the lists, you cannot have more than one view for the record. So you are married to whatever view you choose to surface for a specific record… Choose wisely.
Feature 3: Saving Customizations
The final feature we are going to compare is saving your customizations: (It's more important than you think)
Dynamics offers a "save" function throughout their system as does salesforce.com, but when it comes to customizations they have added a "publish" feature that enhances the functionality quite a bit.
Saving a customization in Dynamics does not necessarily mean it will be globally changed automatically. The user is allowed to "save" and then get some input, think about it, and come back
later to finally "publish" their changes.
So why is this so great? Well, your CRM system runs your business. Any small glitch can cause a huge headache. So this feature allows the user to think through their decisions about changes to their system for as long as they like.
Salesforce.com only allows the user to "Save" the changes. Compared to Dynamics, this is obviously not as good.
Overall, the two systems both provide lots of functionality, especially around codeless customizations. But it seems apparent that Dynamics CRM provides a better UI for these customizations. Furthermore Dynamics provides a more comprehensive functionality that allows the user to perform relevant and simple customizations with ease and confidence. Dynamics seems to have put in extra effort where it counts in regards to OOTB codeless customization and the results reflect that effort.
Posted by Leah Quartano on November 26, 2012 at 12:35 PM in Microsoft CRM Customizations | Permalink | Comments (0) | TrackBack (0)
November 15, 2012
Workflow Process "Save As" functionality in Dynamics CRM 2011
Often there is a need to create a complex Process (workflow) and then shortly thereafter, recreate it with slightly different parameters. Dynamics CRM does not come with a "Save as" mechanism for workflows like it does for advanced finds and Views so it would seem you would have to go in and recreate the new workflow to match the one that already exists. There is a better (read 'easier') way!
Recently a customer had a need for the creation of multiple views (27 to be exact) and accompanying
workflows that could be run on demand to affect just the records in these views. The views were fairly easy to recreate as only one piece of data in the grid was changed and after creating one and doing a "Save As" for the other 26, the process was straight forward.
The workflows were not quite that easy to create but very simple to duplicate. Each workflow did
essentially the same thing (set a completion date on an entity after some validity checking) but each view represented a different date field on that entity. What we did was create a workflow for the first view and instead of saving with the 'Activate As" value of "Process", we saved it as a "Process Template". We published this and as we created the other workflows, we simply chose to base them on this template.
All that needed to be done with this new workflow was to change the values being looked at in the
steps that determined if an update was required and also change the field that was being updated. After the 26 "copies" were made, we unpublished the original "template" workflow, set the "Active As" to "Process" resaved it and we had all 27 workflows done in a very short time.
As an additional benefit, all of the commenting of the workflow was identical so the end result was in a consistent form.
Posted by Jerry Martin on November 15, 2012 at 08:12 AM in CRM Best Practices, CRM Development, Dynamics CRM 2011, Microsoft CRM Customizations, Microsoft CRM Implementation, Microsoft CRM Online, Microsoft CRM Tricks and Tips, Microsoft CRM Workflow | Permalink | Comments (0) | TrackBack (0)
August 29, 2012
Microsoft Dynamics CRM in the Call Center: How to leverage Multiple Source Systems through CRM - Third in Series
Another common challenge in the Contact Center is Customer Service Representatives (CSR's) having to access multiple systems to get the information they need to do their job. Whether it's a back-end Billing or Claims system to access policy information, each additional click to navigate adds precious seconds to each customer interaction.
Customer Effective created an Agent Desktop Solution Framework as a streamlined way to search across multiple systems. This Dynamics CRM solution was designed to provide Customer Service Centers with a quick, intuitive, and a consistent user- interface for logging customer interactions via Phone Calls, Emails, Faxes, Letters, etc.
Key Concepts of the CE: Agent Desktop Solution
Multiple Data Sources: For different reasons, many enterprises will want to have their data stored in disparate systems, but accessed in CRM. CE's Agent Desktop Framework creates a streamlined way to search across multiple systems (via web services) and bring the results back in a native CRM way.
Activity Management: CSRs will often work on a case using multiple communication channels. As they work through the cases, their activities are tracked in the left hand navigation tab. Each activity can have different notes and outcomes, but they will roll to the same case, account, or customer. Each time the CSR accesses an outside system, an activity record is created automatically.
Activity Threads: In the screenshot above, it displays how this solution can serve as a CSR email solution. Each correspondence is rolled into an Activity Thread, which is associated with a customer and a policy.Example: In a service center environment where each correspondence with customers will require actions to be taken by CSRs, these actions can be spread out over a series of touch points (email/phone call/fax/letter). With this requirement in mind the Customer Effective: Agent Desktop has incorporated custom code intended to rollup multiple related activities and the actions performed against them.
In the screenshot example the following functionality is highlighted.
- Section A: CRM can be pre-populated with the caller's record, also known as screen-pop, with integration to the Phone System (For example: it can perform a database lookup in the background based on the Phone# calling in).
- Section B: Ability to populate "Activity Type" along with free form text to capture the issue in the "Activity Notes" section.
- Section C: This section can be integrated with the phone system to prepopulate the Insured or Agency search results.
- Section D: This is the system accessing data from multiple data sources. In this example it shows the system is "Billing". Search is being performed on the policy number.
The more ways you leverage Microsoft Dynamics to display relevant content to your CSR's, the more you will alleviate them having to log into multiple systems creating increased efficiencies across the organization.
Posted by Denise Henke on August 29, 2012 at 10:33 AM in Activity Feeds, CRM Best Practices, CRM Development, Dynamics CRM 2011, Microsoft CRM Customizations, Microsoft CRM Tricks and Tips | Permalink | Comments (0) | TrackBack (0)
June 28, 2012
Using a Lookup Entity in CRM 2011 to handle default values and field lengths on a form
Business Problem:
A recent client of ours had extremely complex rules regarding creating new records. When the lookup was used the form needed to auto fill and limit the number of characters that can be entered. We could have accomplished this via JavaScript, but it soon became apparent that it would become unmanageable quickly. It would also be a management nightmare if the business rules changed tomorrow.
Customer Effective, Inc. created a lookup entity that stored the lookup value, default values and length restrictions for fields. User selects a lookup value, the on-change event calls JavaScript which loops thru the lookup entity and set default values and control field lengths on the form.
Here are the pieces you need to build in order to replicate this functionality.
1.) Create a new lookup entity. We called it "Processors". There are two main sections in this lookup entity. The first part we called "Field Lengths." The following section called "Default Values" (See screenshots below) shows samples of the default values that to be set on the form.
This section allows an administrator to limit the length of fields on a form. When creating the length fields in the lookup entity make the attribute names the same as the attribute on the other entity. This makes writing the JavaScript to loop thru the form and setting the attribute length easier.
(Field Lengths)
Sample default values are listed below. Each processor lookup option could have had different default values. When creating these attributes we also made the attribute name the same but added "_def" to the attribute.
(Default Values)
2.) Create an entity that will use the new lookup to store the actual selected values based on the lookup value selected. This example entity called "Host Parameters." A user selects a processor and the form status are "create" state we loop up thru the lookup entity to set field lengths and set the default values using JavaScript.
Click on Create Host Parameter
Select a Processor and see default fields get populated automatically based on the lookup entity.
Field lengths are now restricted based on the lookup entity.
3.) Create a new JavaScript web resource that calls the lookup entity. The JavaScript needs to retrieve the field lengths and default values from selected lookup value. Use JavaScript to set the field lengths and default values on the form.
If this is something your organization could leverage, feel free to reach out to Customer Effective at firstname.lastname@example.com
Posted by Sean Shilling on June 28, 2012 at 11:39 AM in CRM Business Process, Customer Effective Success Story, Microsoft CRM Customizations, Microsoft CRM Tricks and Tips | Permalink | Comments (0) | TrackBack (0)
June 11, 2012
Setting a Blank iFrame in CRM 2011
Occasionally there are times when you need to default an iFrame to a blank page. When this is the case, through JavaScript, you'll then want to set the page to the desired URL.
With CRM 4.0, you could set your page to "/_root/blank.aspx". This page however, is no longer an option inside CRM 2011.
With CRM 2011, I like to use the loading screen "/_static/loading.htm". Although this page contains an animated .gif and slightly more HTML than a blank page, the reason I prefer this page is because it is already cached by the browser and provides the user with a nice loading graphic.
Posted by Paul Way on June 11, 2012 at 09:22 AM in CRM Best Practices, CRM Development, CRM Javascript, Dynamics CRM 2011, Microsoft CRM Customizations, Microsoft CRM Tricks and Tips | Permalink | Comments (3) | TrackBack (0)
May 21, 2012
Asset Management: Making Connections in CRM 2011 with Dialogs
In my last blog, I talked about how Dialogs and Connections can be useful to Investment Bankers who use CRM. Another example of using Connections and Dialogs comes from the Asset Management arena, where it's important to track, among other things, Consultants and Custodians for the customers of the Asset Management firm. The importance of these relationships, especially the Consultant, cannot be undersold. Using Connections is ideal in this case, but using Dialogs really simplifies the process of creating these Connections. Dialogs reduce the process of data entry to questions and answers that are very intuitive.
Continue reading "Asset Management: Making Connections in CRM 2011 with Dialogs" »
Posted by James Diamond on May 21, 2012 at 08:25 AM in CRM Best Practices, CRM Business Process, Microsoft CRM Customizations, Microsoft CRM Tricks and Tips | Permalink | Comments (0) | TrackBack (0)
May 10, 2012
Managing Access to Activate/Deactivate Ribbon Buttons in Microsoft CRM 2011
When an account or a contact isn't currently engaged in business with your company, we might think of them as "inactive." – CRM offers a button on the ribbon to 'deactivate' the record - but is that the right way to manage the status of a record? - Typically not. – The Active/Inactive status of CRM records really refers to the status of the 'record' rather than the contact or account the record refers to. Setting a customer to 'inactive' means that it cannot be edited, re-assigned, shared and it immediately gets excluded from most views and reports.
While an administrator may ultimately want to de-activate records if the customer goes out of business or is merged, everyday users shouldn't be deactivating records on-the-fly. Far more useful is to add a customer "Classification" options to include a more descriptive set of data around why the customer is not an 'active customer.' – Once that information is captured, a data administrator can review and deactivate those records through a more methodical process.
Continue reading "Managing Access to Activate/Deactivate Ribbon Buttons in Microsoft CRM 2011" »
Posted by Scott Sewell on May 10, 2012 at 09:00 AM in CRM Best Practices, CRM Development, Dynamics CRM Community, Microsoft CRM Customizations, Microsoft CRM Implementation, Microsoft CRM Tricks and Tips | Permalink | Comments (4) | TrackBack (0)
May 09, 2012
Cross-Browser Compatibility in Microsoft CRM 2011 R8 (Q2 2012)
As you're thinking about or discussing the announced CRM cross-browser support coming in R8 (Q2 2012) be aware that there are some expectations that may or may not be realistic.
If you expect users in your organization to use browsers other than IE to access CRM, it's important to be ready to understand what is supported out of the box - and what modifications to your existing customizations will enable users to get the most out of CRM, regardless of their browser choice.
Continue reading "Cross-Browser Compatibility in Microsoft CRM 2011 R8 (Q2 2012)" »
Posted by Scott Sewell on May 09, 2012 at 08:45 AM in CRM Best Practices, CRM Development, CRM Javascript, Dynamics CRM 2011, Microsoft CRM Customizations | Permalink | Comments (0) | TrackBack (0)
April 25, 2012
Customer Effective Can Build You a Highly Tailored Trial of Microsoft Dynamics CRM 2011
Since the release of Microsoft Dynamics CRM 2011, Microsoft has encouraged users to a 30-day free trial of CRM. And this has been successful in demonstrating key features like Outlook integration, sales productivity, analytics, service productivity, and basic marketing automation. But extended features, like data mart and communication platform integration, have not been readily available in trial demos. Thanks to Microsoft's recent release of Demo Builder, these features and other, are available by running a ClickOnce application.
Continue reading "Customer Effective Can Build You a Highly Tailored Trial of Microsoft Dynamics CRM 2011" »
Posted by Brad Koontz on April 25, 2012 at 10:27 AM in Customer Effective News, Microsoft CRM Customizations, Microsoft CRM Implementation, Microsoft CRM Online | Permalink | Comments (0) | TrackBack (0)
February 06, 2012
XRM 2011 JavaScript: Another 101 Lesson in Microsoft Dynamics CRM 2011
When you're learning JavaScript, you'll often come across the need to do something to every field on the form. When you do, it's important to have efficient code to make such widespread changes so the user doesn't have to wait for the JavaScript to finish. This lesson consists of several parts, some of which you'll probably already know but hopefully there are some things in here for everyone.
Setting up our Environment
First thing first, open your CRM 2011 development environment and browse to an account form. Once the account form is open, hit F12 on your keyboard. A window should popup that looks like this:
Continue reading "XRM 2011 JavaScript: Another 101 Lesson in Microsoft Dynamics CRM 2011" »
Posted by Paul Way on February 06, 2012 at 08:25 AM in CRM Best Practices, CRM Development, CRM Javascript, Dynamics CRM 2011, Microsoft CRM Customizations, Microsoft CRM Tricks and Tips, XRM | Permalink | Comments (1) | TrackBack (0)
February 01, 2012
Using a No-Operation Plugin to Examine the IPluginExecutionContext in Microsoft Dynamics CRM
If you have ever had the privilege of developing a plugin for CRM 2011 you know that one of the most important aspects of plugin development is understanding what is available in the context that is passed to the plugin by CRM. After creating a few plugins you generally have a good idea of what is available for the common operations of CRM such as Create, Retrieve, Update, and Delete, but some of the more uncommon request to the OrganizationService may still be cloudy.
One of the methods that I use to understand what is available in the IPluginExecutionContext of a plugin is to use a no-operation plugin registered for the message that I will be handling that will trace the context out to the event log. This is a great way to see a list of all of the data contained in the context's InputParameters, OutputParameters, SharedVariables, and images. Once you have a trace of what is available in the context of the plugin, the plugin development seems like a much less arduous task.
Continue reading "Using a No-Operation Plugin to Examine the IPluginExecutionContext in Microsoft Dynamics CRM" »
Posted by Nick Doriot on February 01, 2012 at 09:48 AM in CRM Development, Dynamics CRM 2011, Microsoft CRM Customizations, Microsoft CRM Tricks and Tips | Permalink | Comments (4) | TrackBack (0)
January 30, 2012
Removing Query Data Cached by the OrganizationServiceContext in Microsoft Dynamics CRM
One of the great set of tools provided by the CRM 2011 SDK are the SDK Extensions which provide the OrganizationServiceContext for accessing data in CRM. The OrganizationServiceContext provides a way to access CRM and provides features such as change management, exposing an IQueryable interface, implementing a LINQ query provider, and providing caching services. It is the caching services that I would like to take a look at today.
Continue reading "Removing Query Data Cached by the OrganizationServiceContext in Microsoft Dynamics CRM" »
Posted by Nick Doriot on January 30, 2012 at 09:46 AM in CRM Development, Dynamics CRM 2011, Microsoft CRM Customizations, Microsoft CRM Tricks and Tips | Permalink | Comments (0) | TrackBack (0)
January 13, 2012
XRM 2011 - Microsoft Dynamics CRM 2011 Style Buttons
There is already some code floating around to create a 4.0 style button inside of CRM 2011. The button we're creating will instead create a CRM 2011 style button (i.e. "Example Button").
Continue reading "XRM 2011 - Microsoft Dynamics CRM 2011 Style Buttons" »
Posted by Paul Way on January 13, 2012 at 08:53 AM in CRM Best Practices, CRM Development, Dynamics CRM 2011, Microsoft CRM Customizations, Microsoft CRM Tricks and Tips, XRM | Permalink | Comments (4) | TrackBack (0)
January 12, 2012
CRM 2011 - iFrames & Saving
After spending time on several of the CRM forums, I noticed a few people having trouble with iFrames and saving data inside of the iFrame. While a forum post is a little difficult to write a full response, I wanted to share some insight on capturing the form save event to then trigger a save event inside of your iFrame.
From a business case, this is a fantastic way to tie multiple systems together. If all you are doing is syncing data, then look first at a plugin or scribe. However, if you are looking for the user to interact with multiple systems simultaneously, then an iFrame is a wonderful way to integrated with an existing system. A good example might be where CRM is only storing the summary information and the iFrame contains the details. The user may update the details which should save both the CRM record and the details of the web site.
Posted by Paul Way on January 12, 2012 at 01:22 PM in CRM Javascript, Dynamics CRM 2011, Microsoft CRM Customizations, Microsoft CRM Online, Microsoft CRM Tricks and Tips, XRM | Permalink | Comments (3) | TrackBack (0)


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The Secret Circle
The 5 Biggest OMG Moments From The Secret Circle Season 1, Episode 18 "Sacrifice"
The Secret Circe Season 1, Episode 18, "Sacrifice" was an non-stop rollercoaster of twitching demon worms, sand drawings, ventriloquism, and bro-time. We've rounded up the top five OMG moments for you to look back on. Enjoy!
1. Adam Unleashes His Inner Feminist
In arguably our favorite Secret Circle moment of all time, Adam (Thomas Dekker) spent his evening flirting with the most popular boy at school after popping into Faye (Phoebe Tonkin) and Melissa's (Jessica Parker Kennedy) brains, which seems to have made him all jazzed up about women's rights. The way he chewed Kyle out for flirting with other ladies despite having a girlfriend was truly inspirational — we're surprised he didn't yell "girl power" and run off to weep into a closet full of cookies. After punching Kyle in the face, Adam proceeded to have a full-blown breakdown about the tragic nature of love in his dad's basement, which is pretty much what we do on a daily basis. Welcome to the other side, Adam. Someone invite this boy to a slumber party.
2. Blackwell Digs Up a Skeleton, As Ya Do
We're so confused — is John Blackwell good, evil, or completely misunderstood? He spent most of this episode helping out the Circle while wearing a jaunty sports coat and even jauntier scarf and then delivered the most rousing speech we're heard since Bill Pullman circa Independence Day. Crystals will save us all! But then Blackwell tucked Cassie (Britt Robertson) into bed and wandered off to a local graveyard for some late-night grave digging… Should we give daddy dearest the benefit of the doubt and assume he just wants to make friends with a skeleton, or should we assume the worst: that he's resurrecting inch worms?
3. Grant Is a Liar, Remains Super Hot and Australian
Sigh, Diana (Shelley Hennig). This gal just can't catch a break, can she? You'd think after going through the most emotional breakup this side of Dawson's Creek, the stars would throw her a bone, but instead she got stuck with Grant — a serial liar. Turns out this adorable Aussie isn't a rich kid with a private yacht; he's a mere boat hand (aka, seaman) who thought it would be amusing to spread a web of lies all over Diana's perfect face. Sob! To make matters worse, poor girl is so desperate for someone to squirt whipped cream on that she's giving him another chance. We have a bad feeling about this... you never know when your crush might turn out to be a possessed insect.
4. Eben Gets Infested by Worms
There was so much going on during last night's episode of The Secret Circle that we hardly knew where to look! (Actually, that's not true. We always look at Jake's plunging V-neck.) When the gang arrived at the graveyard, they had to contend with Samuel's twitching body, Blackwell's hidden magic, and Eben's worm séance — but Samuel took precedence. While Cassie unsuccessfully lit him on fire, Eben was break dancing all over an open grave and no one even noticed! By the time Blackwell had set his hands to "E.T. finger," Eben had about ten worms inhabiting his body, and no one even went after him! Our main concern? That Nick Armstrong (Louis Hunter) is now an inchworm living in Eben's body.
5. Crystals Are Cool Again
We've never fully understood how magic works on The Secret Circle. Sure, there are your everyday "lock unlock" spells, and apparently some people (cough, Blackwell, cough) can kill flocks of pigeons without blinking, but where do witches get their power from and why don't they have wands? Well, we're finally getting some answers. According to John Blackwell, witches use crystals instead of wands, and there used to be one crystal overlord that was divided into six mini crystals, each which can help witches enhance their power. More than one pet rock?! Cue jaw-drop.
Can't get enough of The Secret Circle? Like us on our Facebook page or follow us on Twitter!

subset: commoncrawl


text:
Sony Ericsson
Info & Phones News Forums
Top message: i need ideas please by unscarred
Replying to: 1st stan by unscarred
Re: 1st stan
thats nice bro". just a suggestion., just make the sounds/riffs and everything can be work out. just like what we are doin".
No replies to this message


text:
Go to
Lessons for
Past lessons
for Grades 9-12
Grades 9-12
, week of
Mar. 26, 2012
1. Honoring Our Vietnam Veterans
The moment was captured in black and white photographs showing a helicopter hovering above a building with refugees desperately climbing up a ladder to escape the communist regime of Vietnam. On March 29, 1973, thousands of troops and refugees left the city of Saigon, when the U.S. made its final withdrawal from the Southeast Asian nation. The Vietnam War had begun in 1961 when President John F. Kennedy sent troops to South Vietnam to help the government repel forces from communist North Vietnam. Three years later, President Lyndon B. Johnson ordered limited bombing raids. By 1965, it was a full-scale war that would last eight years and cost thousands of Americans lives. With the newspaper or online resources, find and discuss a story about Vietnam War veterans or the effects the war had on them. Use the article as a basis to write a short essay or newspaper column on a lesson to be learned from the Vietnam War experience.
Core/National Standards: Posing questions that elicit elaboration and respond to others' questions and comments; producing clear and coherent writing in which the development, organization and style are appropriate to the task, purpose and audience.
2. Party Politics
Republicans call for lower taxes. Democrats urge health care for all. The Libertarians want the government out of their lives. Green Party members push for peace and environmental protection. The Tea Party declares power should return to the people and states. And the Reform Party insists on fair taxation with no special interest exceptions. Sometimes it's hard to keep up with who believes what — especially during election years when every party has its own platform to push. Find several newspaper articles about different U.S. political parties, their platforms and candidates. Or find examples online. Working in small groups, develop ideas for your own political party and write a platform of your beliefs. Present your platform to the class and discuss how it would be received by the American public.
Core/National Standards: Producing clear and coherent writing in which the development, organization and style are appropriate to the task, purpose and audience.
3. A Court of Justice
An American soldier faces severe consequences for allegedly shooting 16 villagers in Afghanistan. Several of them were children. After the attack, U.S. military officials had Robert Bale flown out of the Afghan war zone and back to the United States, where he is being held at Fort Leavenworth, Kansas, awaiting formal charges. His attorney, John Henry Browne, told the Associated Press that in some ways this case not only puts Bale on trial, but puts the U.S. war in Afghanistan on trial as well. He said there are many legal, social and political issues that contributed to Bale's mental state at the time of the attack, most notably that Bale was on his fourth tour of military duty in the Middle East when he allegedly went on a solo rampage. There also have been reports in the media that Bale has had financial, family and stress issues that could have pushed him to a breaking point. In the newspaper, find articles about the Bale case and research strategies the prosecution and defense might use. Assign roles for each person in the class and conduct a mock trial. Vote on the verdict at the end of the trial and summarize your class's finding in the style of a news story.
Core/National Standard: Posing questions that elicit elaboration and respond to others' questions and comments
4. Living in Danger
Individuals may argue that it is their right to live the way they choose in their own homes. But what happens when that home becomes a danger to those who live in it? The A&E television channel follows the lives of hoarders as they come to grips with their problems. Hoarding is a psychological problem in which people compulsively collect things and refuse to throw anything away. Many of the homes of hoarders face being condemned if the owners don't clear them out. In Maricopa County, Arizona, firefighters are being trained to fight the types of fires that occur in homes where there is hoarding, according to an Arizona Republic news article. These homes tend to burn hotter, produce more smoke and spread more rapidly. In the newspaper or online, find and read an article involving a mental illness. Write a summary of how it affects the people living with it.
Core/National Standard: Producing clear and coherent writing in which the development, organization and style are appropriate to the task, purpose and audience.
5. Make 'em Laugh!
Laughter is great medicine when it comes to cultural tensions. Just ask Dean Obeidallah, the reigning king of Muslim-American stand-up comedy. An award-winning comedian, he has "used his time in the spotlight to entertain audiences and to dispel stereotypes associated with the Middle East and Arab and Muslim Americans," according to a Detroit Free Press article. The paper recently interviewed Obeidallah and learned that he went from being an attorney to a comedian and has performed in the Middle East and all across the United States. Find newspaper articles or entertainment listings about comedians coming to your area. Then think about the odd or humorous things about your life and friends. Write your own stand-up routine and perform it for your class.
Core/National Standard: Producing clear and coherent writing in which the development, organization and style are appropriate to the task, purpose and audience.
Ace Fence & Supply
All Star Screen Printing & Promotion
Bird-Kultgen Ford
Bodyline - Bridgett Huffi nes
Dupuy Oxygen
Extraco Bank, N.A.
Fallas Automation, Inc.
Golden's Book Exchange
Healer Printing & Offi ce Supply
Heart of Texas Goodwill
Holiday Inn Express Hotels & Suites
Hoppenstein Properties
Lonestar Freightliner
Member's Choice Federal Credit Union
National Lloyd's Insurance Company
Northern & Nye Printing Offi ce
Owens Illinois Glass Company, Inc.
The Dwyer Group
The Perry Company
R.G.'s Used Cars
Rick Abbe Financial
Southwest Maintenance
State Farm Insurance - Jim Baker
Sun Loan Tax Services
Tejas Logistics
Texas State Technical College
Vanguard College Preparatory School


text:
New NDSU indoor track complex dwarfs BSA
July 4, 2012 at 4:28 pm in The Dickinson Press
FARGO A glance from your car on North University Drive near the Bison Sports Arena does not do the construction justice. The new Shelly Ellig Indoor Track and Field Facility at North Dakota State can be summed up in one word: large. Continue Reading


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Insurance company provides corporate data, company history and data plus information on individual and corporate products, risk management and pet insurance.
Fire and marine insurance specialists provide a company profile including details of products, services, annual report, sales offices, shareholder information and financial data.
Association representing licensed general insurance companies provides details of news, statements, regulations, statistics and publications.
Provides insurance plans for individuals and families, acts of terrorism, and complications of pregnancy.
Life insurance association provides details of objectives and functions, organizational structure, board members and member companies.
Insurance company offers details of corporate and investor relations, press releases and social responsibility.
Presents details of management policies, the worldwide network, news releases, annual reports and resources.
Presents a brief history of the institute plus information on activities, organization, education, market information, publications and news updates.


text:
Enfidha Holiday Transfers:
A holiday in Tunisia is bound to be simply unforgettable. Make sure you get yours off to the best of starts with a reliable Enfidha airport transfer from HolidayTaxis.com.When you choose one of our private Enfidha airport taxis, a friendly, professional driver will be eagerly awaiting your arrival, ready to whisk you away comfortably, safely and hassle-free in no time! Whether you require a low cost Enfidha airport shuttle, we are always ready and waiting to help you reach resorts such as Sousse, Hammamet and Skanes.


text:
9:00 PM ET, March 5, 2009
Cintas Center, Cincinnati, Ohio
Top Performers
Dayton: M. Johnson 19 Pts, 3 Reb, 2 Ast, 1 Stl
Xavier: D. Jackson 14 Pts, 8 Reb, 3 Ast, 3 Stl
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Stores »
cool dress or tunic
Celebrity Ashley Tisdale wool gray short buttonless jacket w Bow Brooch in size S and M
We are a community of shoppers sharing our best finds from across the web.
© 2015 ThisNext, Inc. ThisNext is a member of BUZZMEDIA Entertainment, a division of BUZZMEDIA.
Create your own free digital magazine at our new site Glossi.com


text:
The Giant Beastcast: Episode 06
Become Premium to Watch
Her Story is a bold and largely successful experiment in interactive crime fiction.
Rocksteady's gorgeous-looking third Arkham game refines its open-world format a bit and lets you drive a whole hell of a lot of Batmobile.
It's squid kids and ink blasting abound in Nintendo's exceptionally fun new online shooter.
Game »
consists of 6 releases.
Released Sep 01, 2009
Assault Rifle refers to a basic design of a weapon that combines the abilities of older long-range rifles and the rapid fire of sub-machine guns. Common designs include the M-16, M-4, AK47 (and 74), and the L85A1.
Drop pods are pods that drop. They carry friends or foes from the skies to the floor. Often launched from carriers or other craft orbiting the area of operation.
A dropship usually refers to a ship that ferries troops, heavy armor, and supplies from carriers in orbit to a planet's surface. Sometimes it refers to any futuristic in-atmosphere transport that is not a helicopter or airplane.
A popular weapon that is used in many shooters. The flamethrower is considered one of the most unique ways to defeat a foe.
A machine that converts mechanical energy into electrical energy.
A grenade is an explosive device traditionally thrown by hand, but may also be propelled by a rifle or launcher.
Whether it's worn for protection or style, helmets appear in various game genres.
Similar in basic function to Jet Packs, Jet Boots are any form of rocket powered clodhoppers used to get you places you couldn't reach before.
A Jet pack is a backpack with rocket boosters built in that usually allows the wearer to hover or fly.
A laser is a focused beam of light, invisible through the air without some other medium (such as smoke) to illuminate it. Lasers are often used in video games as part of a targeting system, or as an offensive weapon in their own right.
An object and/or gameplay mechanic that allows a laser to assist in aiming a weapon. It is often in the form of a weapon attachment that is used to assist in close quarters combat with the accuracy of guns.
An indirect fire weapon which lobs shells (generally explosive) on an arcing trajectory. It is muzzle-loaded, capable of attacking targets at close range unlike traditional artillery.
A pistol is a very basic hand-held side arm, usually used in case of low ammo or tricky situations. They have appeared in many types of games.
A body that orbits around a star, maintains hydrostatic equilibrium, and clears its area of other celestial bodies.
The Plasma Gun launches plasma by using controlled magnetic fields. Plasma weaponry is used throughout the Imperium despite the possibility of the weapon overheating and killing the plasma gunner.
A weapon that launches rockets.
The ultimate weapon attachment that uses telescope optics to enlarge distant targets thus increasing your accuracy.
The most powerful weapon at short range. Effective against Zombies, Nazis, Demons, etc. Videogame shotguns tend to have exaggerated inaccuracy at long range- real life shotguns are still fairly accurate over a decent distance, while videogame shotguns rarely go more than fifteen feet before becoming completely ineffective.
The weapon of choice for accuracy at long distances. The sniper rifle's slow rate of fire makes it ineffective for close range combat, but its high calibre round ensures that it inflicts maximum damage against the target.
A firearm capable of firing pistol ammunition automatically. Favored for shorter distances, or dealing death indoors.
A tank is generally a heavily armoured and armed, tracked vehicle designed to be at the front of a combined forces attack.
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ATP depletion
I would like to carry out an ATP depletion with MCF7 cells to investigate a protein translocation into the nucleus. I have found a publication where the authors described a method. But one point I didn`t understand. They used dialyzed serum and I wonder why. Can anybody answer that question? Thanks a lot.
PS It would be very kind if there other advice concerning ATP depletion. What kind of pitfalls etc.
Re: ATP depletion
Hello Tiffy,
it may have been to alter the pH or buffer a bit of the serum, however can you specify what step they used the serum for?
Also what serum was it FBS (fetal bovine serum)?
Was it for culture of the MCF7 cells?
cheers :)
Re: ATP depletion
thanks for your reply.
The authors (Reilly et al JCB, 2001) used Swiss 3T3 fibroblasts cells but unfortunately they didn`t specify the serum.
They just mention: glucose-free DME containing 0.5% dialyzed serum...
It is a little bit unclear how can I dialyze serum. Against what. PBS? Water? I could imagine that they wanted to abolish a source of compounds which these cells can use to make ATP. Or am I wrong?
Maybe I have to try it without the dialyzed serum. Isn't it practice makes perfect?
Re: ATP depletion
thanks for your reply.
The authors (Reilly et al JBC 2001) didn`t specify the serum. They use Swiss 3T3 fibroblasts and they just mention in the methods: ...glucose-free DME containing 0.5% dialyzed serum...
It is not clear how can I dialyze serum. Against what? Water? PBS?
What kind of compound is in the serum what can cause energy in the form of ATP? Am I completely wrong and that is not the reason for dialyze.
Re: ATP depletion
Hi Tiffy
Just a suggestion. Why don't you try and contact the authors of the publication and ask them about their protocol? Hope this suggestion is not too late.
Re: ATP depletion
I don't know the answer to your question concerning dialyzed serum--- I take a shot at it below anyway--- but regarding the general topic of ATP depletion and translocation into the nucleus, there are not all that many publications on that but I have one for you that discusses ATP depletion, translocation and consequences for apoptosis/necrosis (you asked for pitfalls).
Makoto R. Hara, Nishant Agrawal, Sangwon F. Kim, Matthew B. Cascio, Masahiro Fujimuro, Yuji Ozeki, Masaaki Takahashi, Jaime H. Cheah, Stephanie K. Tankou, Lynda D. Hester, Christopher D. Ferris, S. Diane Hayward, Solomon H. Snyder and Akira Sawa. S-nitrosylated GAPDH initiates apoptotic cell death by nuclear translocation following Siah1 binding. Nature Cell Biology, 7(7):665674, 2005I have not yet made five posts, and so the moderator has anti-spamming policies that don't permit me to give a URL here. Just Google the entire title, and click at the right of the first link that comes up, where it says "all 8 versions". Then click on the 5th one down (counting the indented one), the one from neuroscience_jhu_edu.
I hope that you find the article to be helpful.
Regarding the dialized serum, I found the following from HyClone to be informative:
Dialyzed FBS is used in applications requiring serum depleted of small molecules (less than 10,000 mw) and is filtered through three sequential 100nm (0.1 µm) pore-size rated filters. HyClone has developed a diafiltration process that reduces concentrations of low molecular weight components such as nucleotides and amino acids that are necessary for alternative biochemical survival path ways. The process is reproducible and reduces hypoxanthine and thymidine concentrations below detectable limits. While producing the same results, a major difference between diafiltration and dialysis is that the driving force for diafiltration is hydrostatic pressure, rather than concentration gradients with dialysis. Monitoring glucose concentrations carefully controls the diafiltration process. The glucose concentration, which is representative of the extent of dialysis, is reported for each lot of serum.Again, this time Google "dialyzed serum definition" and HyClone is the third link down.
Re: ATP depletion
Thanks Michael your information helps everyone :) welcome to the forums
Re: ATP depletion
Good Information Michael. I am also not too much cleared about the question but the point which clicked in my mind is the same that they might have used dialyzed serum to alter the pH of serum. But any way, you provided a very detailed and excellent information Michael.
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Employees number: 101-1000 ×
Industry: Oil, Gas & Refineries ×
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OSEI - Oil Spill Eater International, Corp
based in Dallas, TEXAS (USA)
Oil Spill Eater II (OSE II) is the world's most environmentally safe and cost effective bioremediation process for the mitigation of hazardous waste, spills and contamination virtually anywhere of any size, large or small. OSE II is an environmentally safe cleanup method because it uses natures own bioremediation processes to effectively eliminate hazardous materials.
based in Chicago, ILLINOIS (USA)
Enablon is the world's leading provider of Sustainability, EH&S and Operational Risk Management Software. More than 1,000 global companies and 1 million users rely on Enablon software solutions to manage their environmental and social performance, minimize risks and improve profitability. Enablon offers the most comprehensive platform in the industry, and is consistently ...
based in Noerresundby, DENMARK
DESMI is a global company specialised in the development and manufacture of pump solutions for marine, industry, oil spill combating, defence & fuel and utility both locally and globally. Our product range supplemented with agency products from other leading, world class manufacturers – is completed by related services such as the design and installation of pump plants, ...
based in Austin, TEXAS (USA)
AEREON, headquartered in Austin, Texas, is a global leader in the supply of high-quality technologies and services for gas and vapor handling, combustion and recovery for the oil and gas industries. AEREON was formed in 2012 when Flare Industries, LLC acquired Jordan Technologies. Under the two brands, AEREON offers the broadest product line of engineered flare systems, ...
based in Leinfelden-Echterdingen, GERMANY
thinkstep is the global leader in sustainability performance management. Our data, drawn from more than 7,000 datasets, is unrivalled in its scope and rigour, and permits precise sustainability calculations across all parts of the supply chain. Our software is robust, convenient to use and available on-demand or as part of a complex, configurable solution. Our services ...
BREEZE Software and Data / Trinity Consultants
based in Dallas, TEXAS (USA)
BREEZE® modeling software predicts the impact of air emissions, fires, and explosions. Air dispersion models such as AERMOD/ISC and CALPUFF include many productivity-enhancing features such as fully integrated GIS capabilities. BREEZE Incident Analyst and LFG Fire/Risk products are used to analyze numerous accident scenarios including dense/jet gas releases, LNG ruptures, ...
WesTech Engineering, Inc.
based in Salt Lake City, UTAH (USA)
WesTech Engineering, Inc. celebrates 40 years as a recognized leader in the manufacture of liquid/solids separation equipment for industrial and municipal process applications. Surface waters, groundwater, water reuse, drinking water, wastewater treatment and industrial process equipment and technologies designed to meet customer specifications, and exceed performance ...
Banner Engineering Corp.
based in Minneapolis, MINNESOTA (USA)
Banner is a global leader in process and factory automation. In addition to its traditionnal product lines, Banner Engineering provides innovative Wireless I/O solutions to the environmental industry helping gater data from virtually any sensor, detector or analyser in the field, and controlling equipment (pumps, valves, PLCs...) without costly wire runs.
Ecotech Pty Ltd
based in Knoxfield, AUSTRALIA
Ecotech is an Australian owned company with more than 35 years experience in servicing, maintaining, designing, manufacturing, installing and commissioning ambient air and emission monitoring systems around the world. Ecotech is ISO17025 accredited for the operation and maintenance of ambient air and continuous emission monitoring systems and was first accredited in 1999. ...
3E Company
based in Carlsbad, CALIFORNIA (USA)
3E Company's comprehensive suite of data products and information services enable improved compliance with global Environmental Health & Safety (EH&S) requirements related to the safe manufacturing, distribution, transportation, usage and disposal of chemicals and hazardous products. This full chemical lifecycle approach enables in-house EH&S staff to reduce cost, risk ...


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Aurelia Gold/Black Babydoll
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Undress to impress in the luxurious Aurelia collection, featuring premium Parisian lace and ultra rich satin.
This beautiful babydoll gives you an indulgent mix of glimmering embroidered lace and elegant shell and black satin. It also comes with built-in cleavage enhancing pads for a gorgeous shape, a fine chiffon skirt that's perfect for teasing and stunning racer back straps with additional embroidery, shimmering mesh and a gold zip fastening.
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Brand : Ann Summers
Collection : Aurelia
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There are some GREAT presentations scheduled for FLL this year. Here's a link for you to view some of the discussions/classes being offered. There's a couple I'm interested in, but time will be limited.
For those of you attending FLL, I hope you get a chance to sit in on one or more of these if they are of interest.
One other point of interest - take a look at the two organizations sponsoring this event :P
Very unusual, huh?


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Read more: Click here to read a longer version of this story
THE first full post-mortems of people who died after smoking cannabis suggest that the drug can kill unaided.
Cannabis has been known to cause death when laced with other substances, by triggering a heart condition or by causing respiratory cancers. But whether it can be directly lethal has remained unclear. A 2011 report from the UK Department of Health says no cases of fatal overdose have been associated with cannabis.
But earlier this month, a UK coroner's report found that a 31-year-old woman died from a marijuana overdose. So can it be fatal?
Benno Hartung of University Hospital Düsseldorf in Germany and his colleagues conducted post-mortems on 15 people whose deaths were linked to cannabis use. To rule out other factors that might have contributed to death, they performed numerous tests, including an autopsy, a toxicology exam, genetic tests and histological analysis of all organs.
Two of the deaths could not be attributed to anything but cannabis intoxication. Both were men who died of cardiac arrhythmia – when the heart beats too quickly or slowly. The team surmises that this was triggered by smoking cannabis. Both men had enough THC – an active chemical in cannabis – in their blood to suggest they had taken cannabis within hours of death. Neither had a history of cardiovascular problems or channelopathies – diseases that increase the risk of heart problems by affecting ion channels (Forensic Science International, doi.org/rh4).
It is not clear how cannabis could trigger arrhythmias. There might be unknown channelopathies that increase the risk of cardiac conditions triggered by the drug, says Hartung.
Even so, says David Raynes at the UK National Drug Prevention Alliance, "these deaths are rare and will remain rare. The real risks are from long-term effects on the young brain."
This article appeared in print under the headline "Cannabis kills without other drugs... or guns"
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Details have emerged about the mystery woman spotted with Mick Jagger on a hotel balcony in Zurich earlier this month. According to U.K.'s Daily Mail, the woman is Melanie Hamrick, a ballet dancer who is part of the American Ballet Theatre in New York City. Oh…and she's 27! So how does Mick Jagger meet a 27-year-old ballerina with his busy schedule? Apparently, the two met backstage after a Rolling Stones show in Tokyo. Hamrick was in town with a group of ABT dancers, and the whole troupe was invited backstage. The meeting happened about two weeks before the tragic death of Jagger's long-time girlfriend L'Wren Scott, but The Daily Mail reports spokespeople and sources are insisting the two started seeing each other after Scott's passing. On the surface, Jagger dating a woman 43 years his junior seems a bit jarring, but you have to remember that former wife Jerry Hall is 13 years younger, and his most recent baby-mama Luciana Gimenez is 27 years younger. Just consider him the Wooderson of rock and roll.
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Late last month Taylor Swift was spotted visiting a recording studio with her mom, Andrea Swift in Nashville, Tennessee. The ladies got a bit wet as it was raining, but at least they were bundled up with jackets!
We can't wait to hear the new music Taylor was working on, but we have a feeling it will be a while before we hear anything else from the star since she just recently released her new album "Speak Now."
What do you think of Taylor's rainy day style?


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Welcome to California Closets Geneva
If you're in the Greater Chicago area and are looking for custom closet storage solutions, look no further than California Closets Geneva. We have lead the market in providing personalized storage solutions for over 25 years. All of our designers have been through an extensive training through our very own California Closets University. Visit one of our showrooms and speak with a designer who can guide you through your space and answer any questions you may have. Sign up for a free consultion - you'll be glad you did!
Visit our Showroom in Geneva, IL
We encourage all our customers to visit our showroom, conveniently located in Geneva, within a large lifestyle outdoor mall called Geneva Commons, on Randall Rd.
Our showroom has a huge range of fully built storage systems on display. This is a great way to see our fixtures and finishes first hand, so you can visualize how they will look in your home.
Transform Your Space
Let the designers from California Closets Gallatin transform one of your walls into an elegant custom built-in wardrobe. Built-in drawers and cabinets are available in a variety of colors and finishes to match your existing décor and shelves can be used to show off collectibles or other accents. When working with California Closets, the possibilities are endless.
No matter what shape your walls or ceilings are, our designers can transform any space into the luxurious wardrobe you have always dreamed of. From elegant built-in mirrors to unique shelving options, California Closets has a variety of accessories to fully customize your built-in wardrobe. Our designers will work with you to create your ideal custom built-in wardrobe at the right price for your budget.
California Closets Gallatin is proud to keep industry withing Chicago by manufacturing all our custom storage solutions at our plant in Lombard. Manufacturing locally means the lines of communication between designers and builders is close and open, and as a result - there are no boundaries in what we can create for your home! The possibilities are limitless.
All closet solutions start with you and your designer. Once the design is finalized and signed off, it is fed directly to our machining center and work begins.
California Closets on Oprah
You might recognize our Chicago location from a home makeover challenge we undertook for the Oprah Show. We worked with Oprah's personal interior designer Nate Berkus on an extreme makeover. In the course of just three days, we had to measure, design, manufacture and install all the closets! It was an amazing challenge for a very deserving family, and we were proud to be a part of it.


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Gary Rabbior has served as President of CFEE since 1981. In that capacity he has been working to improve economic and financial capability so that Canadians are better equipped to undertake their economic decisions and actions with confidence and competence. Gary's contributions have included developing a consensus guideline for economic and financial capability as well as a national survey of economic and financial capability. Gary has developed school curriculum, written a wide variety of learning resources, and pursues opportunities to advocate on behalf of the need to improve economic and financial capability in Canada.
Gary's current projects include a variety of efforts, in collaboration with ministries and departments of education, to improve economics and financial education in Canadian schools. Gary has authored numerous publications including Money and Youth with over 360,000 copies in circulation.


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How much do you know about your Houston fire extinguisher? If you've never used it before, you may know less than you should. Having a good understanding of how your fire extinguisher works could be crucial when it comes time to use it to protect your building. Read on to find some potentially lifesaving fire extinguisher tips!
How many fire extinguishers should I have in my building?
While the exact number of fire extinguishers required for each building varies based on the hazard level of your building, as a general rule of thumb you have no more than 75ft of space between Class A fire extinguishers and no more than 50ft of space between Class B fire extinguishers.
Is fire extinguisher training mandatory?
According to the Code of Federal Regulations, every building that has fire extinguishers available for employee use must also provide training programs to teach employees how to use them. Even if fire extinguisher training weren't required, it is one of the smartest things you can do as a business owner – giving your employees the skills and confidence they need to use fire extinguishers properly could save your building one day!
How often do I need fire extinguisher inspection?
On your own, you should inspect your fire extinguisher once a month to make sure there is no obvious damage to the extinguisher and to make sure the pressure is adequate (monthly fire extinguisher maintenance is easy – you can probably do it on your own!). In addition to having monthly self inspections, fire extinguishers must be inspected and tagged annually by a licensed fire protection services company and a fire extinguisher hydro test is required every 12 years.
Do commercial kitchens need a special fire extinguisher?
Just like commercial kitchens need special fire suppression systems, they also need their own fire extinguishers. Fires that commonly occur in commercial kitchen, such as grease fires, are referred to as Class K fire and require a special Class K fire extinguisher to knock them down and prevent reflash.
What fire extinguisher do I need to protect sensitive electronics?
Water fire extinguishers are usually enough to knock back most fires that commonly occur in office settings. But if your business relies on sensitive electronic equipment, such as computers or phones, all that water may do more damage than the fire itself! To protect electronics, you'll need to use a clean agent fire such as a Cleanguard FE 36 or a Halotron I fire extinguisher.
- Halotron I – Halotron I discharges as a rapidly evaporating liquid that leaves no residue. It does not conduct electricity and is suitable to fight Class A, B and C fires.
- Cleanguard FE 36 – the Cleanguard FE 36 is quickly proving to be a suitable replacement for Halon 1211. The Cleanguard extinguisher has comparable performance and efficiency to Halon 1211 but is less toxic and has zero ozone depletion potential.
Knowing as much as you can about your fire extinguisher can be extremely beneficial when it comes time to use it. If you need fire extinguisher inspection or maintenance in the Houston, Texas area, call Kauffman Co today!


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Associated Press
January 7, 2014
OSHA to hold public meeting on IBM study
ENDICOTT, N.Y. (AP) - The National Institute for Occupational Safety and Health is holding a public meeting later this month to discuss results of the first comprehensive government study of cancer rates among employees in the circuit board manufacturing industry.
The NIOSH study of job-related mortality and cancer among more than 34,000 former IBM workers in upstate New York found the total number of deaths from all causes and all cancers combined were lower than what would be expected from the general population. The workers were employed at IBM in Endicott between 1969 and 2011.
However, the Binghamton Press and Sun-Bulletin says the report found that deaths from specific types of cancer, including non-Hodgkin lymphoma, mesothelioma, rectal cancer and testicular cancer were more frequent in some groups than would be expected.
Cuomo proposes simplifying NY tax code
ALBANY, N.Y. (AP) - Gov. Andrew Cuomo says he wants to simplify New York's tax code.
The governor wants to rid the code of provisions he calls a nuisance, such as the boxing and wrestling exhibitions tax, a tax on agricultural cooperatives and the stock transfer tax.
The proposals are part of a larger tax effort unveiled Monday that includes corporate income tax cuts and property tax freezes.
Cuomo says he also wants to raise the threshold for the filing of a personal income tax return from $4,000 to the level of the taxpayer's standard deduction. He said that would eliminate the need for 270,000 taxpayers to file a return.
Biden, Cuomo to discuss rebuilding after Sandy
ALBANY, N.Y. (AP) - Vice President Joe Biden is set to visit the New York Capital and join Gov. Andrew Cuomo for a discussion of the state's rebuilding efforts following Superstorm Sandy.
The hurricane hit New York in late October 2012, flooding several parts of New York City and Long Island and destroying many homes and businesses.
The state has received federal disaster funds for relief and rebuilding, with an estimated $5.1 billion in the current fiscal year's budget.
Cuomo has promised to build stronger, more storm-resistent infrastructure, saying once infrequent storms have been happening more often.
Associated Press 2014. All Rights Reserved.


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Baja Gourmet Sauceuser rating
Let Baja turn your meal into a spectacular South-of-the-Border fiesta. Smoky Chipotles, fresh lime, sweet honey and a little jalapeno combine to entice you. Great as a marinade, grill sauce and dip on any meat, fish or veggie. Create a Baja platter with warm tortillas and all the trimmings. This sauce is gluten-free. This sauce won two third place awards in the 2012 Scovie Competition.
About the Producer
Culinary Twist
Foster City, CA
Website: http://www.culinarytwist.com
Culinary Twist is a gourmet sauce company with a tempting collection of all-natural sauces inspired by exotic destinations. In 2012, Culinary Twist unveiled four new sauces: Kyoto was added to the Taste of Paradise lineup, joining Maya Bay, Baja, and Bora Bora, and three all-natural Texan BBQ sauces. Culinary Twist was awarded three Scovie awards for 2012 and was featured in The New York Times on June 16, 2011, as a small company that is tuned into its customers. The local on-line video magazine, The Patch, featured two Culinary Twist in two videos this year.


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Pretty Little Liars
Pretty Little Liars Season 3 Finale Preview: "Spencer's Part of the 'A' Team — Game Over!" (VIDEO)
In the Pretty Little Liars Season 3 finale (Episode 24: "A dAngerous gAme"), the Liars are determined to unmAsk Red Coat. They're done with her games — but has Spencer joined the "A" team? It certainly seems like it!
Whatever she's up to, she's finally home Radley and seemingly doing well, but Aria, Hanna, and Emily aren't so sure about her stability. "Spencer's part of the 'A' team — game over!" says Aria. But how do they figure it out?
However, the Liars won't have much time to ponder Spencer's mental health (or lack thereof), because "shocking revelations are brought to the forefront. With so much happening and new information being uncovered, will the Liars be ready for what is waiting for them?"
Meanwhile, Spencer comes face-to-face with Red Coat, but is she ready for what she finds?
Catch the Season 3 finale of Pretty Little Liars on March 19 at 8 p.m. ET on ABC Family.