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New York Knicks
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ASK THE M&A PRO -- STACY FEINER When and how do I tell my employees that I am selling my business?By STACY FEINER 4:30 am, February 13, 2013
This is often a looming question that keeps business owners up at night. Left unanswered, this question actually gets in the way of business owners moving forward on plans to transition out of their companies.
Have a question for Northeast Ohio's M&A professionals? Email us and look for your question and an answer in an upcoming Dealmaker Alert.
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subset: commoncrawl


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OAKLAND -- The saga of the shooting of Oscar Grant lives on, and come January, moviegoers will be able to watch the drama unfold on screen at the annual Sundance Film Festival in Utah.
"Fruitvale," which stars a bevy of Hollywood heavyweights including Oscar-winner Octavia Spencer, details Grant's final hours before he was shot and killed by BART police officer Johannes Mehserle on New Year's Eve 2009.
On Wednesday, Sundance Institute announced films in competition for dramatic and documentary prizes at the 2013 festival -- and "Fruitvale" was listed in the dramatic category.
"Fruitvale" will go up against films featuring stars such as Elizabeth Olsen, Rooney Mara, Daniel Radcliffe and Casey Affleck.
Grant was shot once in the back by Mehserle, who said he had intended to use his Taser on the 22-year-old Grant. Grant, who was unarmed, died the following morning at Highland Hospital in Oakland.
Mehserle was convicted of involuntary manslaughter in 2010 and sentenced to two years in prison, but was paroled after 11 months.
The Sundance Film Festival starts on Jan. 17, 2013. To see the full lineup of films, visit Sundance.org.
Contact Katie Nelson at 925-945-4780 or follow her at Twitter.com/katienelson210.


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Practice Management Article Supporting Open Accreditation
Excerpts from Cox J. B., Professional Practices in Association Management, ASAE & The Center for Association Leadership. Pages 438 and 443.
"6. The credential should be limited to members only. While most credentialing efforts are developed to meet the need of the members, the most effective ones are not tied to any membership criteria for participation. The credibility of the credentialing effort is enhanced if it is viewed as a membership service.
Of course, members should be encouraged to participate in their association's credentialing program, and it is appropriate to offer discounted fees to members when an association is the primary sponsor of the effort-but no national certification program should limit participation to its members exclusively. Competency, quality, and acceptable performance have nothing to do with the payment of dues to an association or professional society.
7. Credentialing will increase demand for other association services. Certification and accreditation programs have the potential to boost interest in other services such as education and training, but they should not be developed for that purpose. A credible national credential should accommodate multiple concepts of quality, competency, and performance. This usually means that the parent association's educational resources are only one of many avenues available for achieving and maintaining competency or a level of performance in a particular field of discipline.
Associations cannot assume that competence can only be demonstrated by satisfactory completion of their particular course or educational program. You can build a certification or accreditation program around one association's or educational organization's model, but the reputation of the credential will never transcend this limited foundation.
National Commission for Certifying Agencies, NCCA Guidelines for Certification Approval, Washington, D.C., 1991.
Pare, Michael A, ed. Certification and Accreditation Programs Directory, Gale Research, Inc., Detroit, Michigan, 1995.
Professional Examination Service, Guidelines for the Development, Use and Evaluation of Licensure and Certification Programs, New York, 1996.
About the Author
Michael S. Hamm, CMC is the principal of Michael Hamm & Associates, a Rockville, Maryland-based consulting organization specializing in meeting the unique planning and operational needs of certification and accreditation organizations. Hamm has more than 20 years of experience in association management."


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Out of Stock
Item # CRA0553
Don't worry though, we have a lot more Men's Winter Bike Gloves in stock than that.
Craft EXC Power Windstopper Gloves $0.00
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rocky rocket
37 deg limit
- Familiarity: I've put it through the wringer
I need gloves in Large and these fit as expected. Below 37 deg on the road, I have to pull a climb before my hands well warm-up. I've worn them down to 24 deg on the MTB with no problema. My pair has almost 1,000 miles on them and they barely show any signs of wear. I also can shift my Di2 paddles on the road bike without issues in these gloves. The windstop works great, the cold air is not breaching the skin. They also fit tight at the wrists and my jacket sleeves go over the ends of the gloves and it's a very smooth non-interfering fit at the sleeves. In-short, they fit like a glove. (Cheesey cliche couldn't resist)
Solid :)


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Hehe. Okay, nice news to me.
But then, yes, I believe even though it is a lot of money intel still came off quite cheap. And so they admit their faulty deeds. Well.
Next thing is that the argument of intel having interest in keeping AMD alive is truly valid.
First, withouth AMD there would be far less innovation, intel would be lazy and we'd still have these power hungry P4 sold for prices up to the moon (I still remember the 486 times, they cut off 50% of price within a week).
And yes, I also think that anti monopoly agencies would quite hack them to pieces, which is probably intel's concern.
I mean, there'd only be VIA left and Transmeta is already out of business in the x86 field.
Even the governments heavily rely on x86 tech (I mean most people today really do, knowing it or not) and nobody there would want a price dictatorship.
Its probably good to have now at least these 3 players in the x86-market. Compatible in hardware but each one doing innovations and all of them having to keep prices on reasonable levels.
So I hope AMD will use the money well. If I wouldn't gift myself a little (but still relatively expensive) ARM machine for christmas it'd be another AMD. Well then, there is still new year that should hopefully bring me a little financial aid that I might invest in GlobalFoundries/AMD and some free software services/books.
I'm not sure how Intel could really be broken up in a way that diminishes its monopoly power. It's not like Microsoft where the proposed breakup would have separated two product lines that were independently viable and already being sold separately, or AT&T, where a national monopoly could be broken up into regional monopolies.
Hi Yall,
Party happened, to mark this. :-)
Now, PLEASE hire some more software guys, so the FGLRX work can make progress faster.
Greekgeek :-)
I don't. Hyperthreading is one of those concepts that sorta makes sense in theory, but in this era of multi-core systems, adds a lot of complexity for little gain in the real world use cases.
On a single core system, it makes a lot of sense as it DOES help with perceived latency. On a dual core, it massively complicates scheduling, and the perceived latency benefits are reduced. There are also many benchmarks that show it slows down well tuned applications, even on single core. (This is completely ignoring the benchmarks where it brings a dual core down to 50% performance.)
Hyperthreading is, in my opinion, best summarized on modern multi-core chips with it's first 4 letters... Hype.


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Complete Willies Diary
360°: 2011
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Vertigo: 2005/06
23 June 2011
Glastonbury festival. Set up day.
Housekeeping's first assault on my room came at around 10am. There was knocking on the door that penetrated my coma, then the sound of keys in the lock and the door opening. On spying a corpse in the bed the maid no doubt surmised that this wasn't the best time to whip out the hoover, so went away briefly before the phone rang with a voice asking what time I'd like my room cleaned.
I rolled back over and found myself plummeting into the abyss. I really had a physical sensation of flipping over, like I was tumbling through space and time, falling out of sync with everything and anything. Where the hell am I, and what are the implications? The hour of the day and my location on the planet have become so entirely random and irrelevant that it might as well be me up in orbit, snatching words out of the air like Commander Mark Kelly in our show video clip. A series of further phone calls followed from all and sundry, asking one question apiece; 'are there fireworks in the show?', 'is it OK to run the video screen content this afternoon?', 'can you do an interview?', 'when do you leave for Detroit?', with me replying out of some deep subconsciousness, resisting full waking for a little longer.
Admitting defeat, breakfast seemed like an idea, though a challenging one at 3.30pm, eventually settling for late lunch in the conservatory of this beautiful country pile with Allen, equally spun out. There were some issues with transportation so it was nearly 8pm before we got picked up to go back to site but that might have been just as well.
Back at the festival things appeared to be progressing but the enormity of our chosen task was also becoming apparent. Who on earth decided it was a good idea to show up with five trucks of video equipment that needs integrating into the festival system? (ah, that would be me…) It was a massive challenge with extremely limited time, all undertaken in the middle of a tract of farm land in the pouring rain.
Darkness came so we were able to look at what we had and the first glorious moment came when the video screens sparked into life. The first image we saw, blazing into the night from seven big video screens, was the opening frame of text from The Fly; EVERYTHING YOU KNOW IS WRONG. I practically did a back-flip, it was such a fantastically incongruous sight, juxtaposed with the night-time trees and fields. We are using the original video sequences from the ZooTV tour, and this is a piece of video that I made with Mark Pellington in Dublin in the Autumn of 1991. I'd toyed with updating the piece, putting in new phrases (I really wanted to add 'Unexpected Item In Bagging Area') but when we messed with it, it didn't seem to feel any stronger, if anything quite the reverse. Mark made a new version of The Fly text for the Vertigo tour in 2005 but oddly that one now feels a little dated. The original hasn't lost anything, despite being twenty years old. It actually feels prophetic, this antique voice from the past, from a world where there was no internet, but still absolutely on the money.
Next up we ran the brand new Damien Hirst video sequence for Real Thing which was equally jaw-dropping in an entirely different way. Paint splatters, flies being electrocuted, giant butterflies on fire and the legendary diamond skull – I can't imagine what the passers-by made of it, I only hope the vegetarians had already gone to bed.
With every project, experience has taught me that I have to push and push and push to get things where I want them to be, but there comes a point where I just have to let go. A project gains its own momentum, many other people board the vehicle and there comes a time after which the flow of events will pretty much be what they will be. It's important to be able to recognise when that moment comes, otherwise you'll run yourself ragged, and at about 1am it came upon me that this was the moment. It's clear now that what we're trying to do is certifiably insane, the task of restaging ZooTV in a farmer's field, but I am also completely sure that we could not be more prepared and that everything which could be done has been done. From here onward, everything else is a throw of the dice so let's hope we roll a double six and that it doesn't rain.
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Latest Willie's Diary
21 Nov, 2006
Travel day, Melbourne - Auckland.
Within the bands entourage (certainly by comparison to the crews clockwork scheduling) travel departure times are often a little loose. This morning was especially so, due to three contradictory memos which had been emailed out last night and this morning.
Read More »
20 Oct, 2006
There was a 6.30pm conference call arranged between Bono (Dublin), The Edge (Los Angeles), Steve Matthews (London) and myself (also London) to blow the cobwebs off our brains and discuss the reincarnation of the Vertigo Tour.
Read More »
15 Mar, 2006
I was planning on resurrecting the tour diary today, being the day we were scheduled to fly to Auckland for the load-in tomorrow. However, its now old news that the remainder of the tour dates have been postponed, so Im not going anywhere further than the corner cafe. Its been a very weird week indeed - much akin to driving into a wall.
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So Slimming
Dark Vintage Zip Ankle Jeans
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Ankle jeans styled with subtle stud detailing and vertical zippers at the cuffs. It's another fab favorite from our So Slimming collection—crafted with our Hidden Fit technology, a secret interior stitching that creates a super-slim effect.
- Our jeans sit just below the waist, for a modern fit with maximum comfort.
- The slim-leg silhouette is eased through the thigh, tailored to taper down the leg.
- Crafted with a hint of stretch for a smooth fit.
- Missy inseam: 28".
- Petite inseam: 26".
- 71% cotton, 14% rayon, 14% polyester, 1%spandex.
- Machine wash. Imported.
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A Look Back: St. Christopher's Episcopal mission on Navajo land in Bluff, Utah, in 1950
Each Friday, The Salt Lake Tribune presents images from its archives in a special series called A Look Back. This week's gallery features photos from 1950 of St. Christopher's Episcopal mission extablished among the Navajo people in Bluff, Utah in 1943.
Every gallery of the series is available at http://www.sltrib.com/topics/lookback.
Here are some of the previous installments:
Hotels and boarding houses in the late 1800s
Pony Express, postal service and telegraph in Utah
Early churches in Utah and Wyoming
The mining ghost town of Mercur
Construction of the Salt Lake Tabernacle
30 years of iconic rock and roll in Utah
Life on the Ute Reservation in early the 1900s
Utah's early cultural diversity
Utah artists from the late 1800s to the early 1900s
Presidential visits to Utah from the 1860s
Hunting and fishing in the early 1900s
Saloons, brewing companies in Utah around 1900
The centennial Days of '47 parade in downtown Salt Lake City from July 1947
Construction of the Salt Lake Temple and SLC in the 1800s
Utah college life from the 1930s to 1960s
People and events in Salt Lake City from the 1930s, '40s and '50s
Historical images of Sugar House
Aerial images of Salt Lake City in the 1960s
Historic photos of Temple Square
Historic scenes from Salt Lake City
The Sept. 11, 2001, terrorist attacks
Key moments in Utah Jazz history
Salt Lake City's Liberty Park from 1935 to 1951
Kennecott Utah Copper Mine in the 1930s and 1940s
Salt Lake City and other Utah cities in the 1800s


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Denver Nuggets Shop
Dikembe Mutombo Denver Nuggets adidas Hardwood Classics Swingman Jersey – Royal Blue
Price: $109.95
Sale: $109.95
Now: $109.95 (extra 30% off)
Celebrate your Denver Nuggets fandom with this Swingman jersey from adidas! Represent your Denver Nuggets right with this one-of-a-kind Hardwood Classics jersey. It features a trendy mesh fabric desig...
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- Mens
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Denver Nuggets Store - Nuggets Merchandise and Gifts
The Denver Nuggets have hosted great players like Dikembe Mutombo and Ty Lawson. Our Denver Nuggets Shop stocks every imaginable piece of Nuggets Merchandise available. We offer the classic staples like Nuggets Jerseys, Shirts, Hats, Hoodies, and Socks, all the way to the more unique Fan Gear like Denver Nuggets iPhone 6 Cases, Watches, Wallets, and so much more! We even carry unique Nuggets Memorabilia and Collectibles for your office, like Wall Clocks, Wastebaskets, Desk Clocks, and Gnomes, so you can show your colleagues you're a team player for the Nuggets. No matter what Nuggets Merchandise you seek, it's all here in the Fanatics Nuggets Store!
Are you a diehard baller? If so, then hone your skills while sporting the triple threat of Denver Nuggets Shooting Shirts, Swingman Shorts, and Nuggets Socks. Looking for that perfect holiday Gift for the Nuggets fan in your life? Shop our collection of Nuggets Collectibles like Bobbleheads and Trading Cards. Want to own a real piece of the team? Check out our selection of Denver Nuggets Autographed Memorabilia. We carry Authentic Jerseys, Basketballs, and Photographs signed by some of the top Nuggets players of both past and present. Looking to deck out your ride in Nuggets pride? Drive on into our Nuggets Auto Accessories for License Plates, Bumper Stickers, Keychains, Car Flags, and more.
Like basketball, life can be a game of mental toughness, so stay alert, be aware, and always anticipate the next play in your life by shopping Denver Nuggets Merchandise for the whole family. No matter what the weather, you'll all be covered when you add Nuggets Jackets, Sweatshirts, Beanies, Scarves and more cold weather gear to your wardrobe. And when the chilly season comes to an end, we've got everything you need for the warm months, as well, like Tank Tops, Bathing Suits, and Sunglasses.


text: James Mullins is a good man who made a silly stupid mistake. His judgement was clouded by the stress of facing 25 years plus in prison. It made him make a compulsive decision that was not a bright idea although to him it seemed like the lesser of two evils. James knows that he was on the side of error and is truly and sincerly sympathic to Georgia's family and apologizes for his lack of thought and for giving the family false hope that her killer was found. James has honestly expressed his apologies to the family and the public servents that were involved.


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NASET News Alert
Draft of Next Generation of Educator Preparation Accreditation Standards Released for Public Comment
February 26, 2013As the new national accreditor for educator preparation, the Council for the Accreditation of Educator Preparation (CAEP) is seeking public comment on the draft of the next generation of accreditation standards and performance measures. All stakeholders in education and educator preparation are encouraged to review and comment on the draft standards, which are available for public comment through March 29. Please visit http://caepnet.org or follow @CAEPupdates on Twitter for the most up-to-date information.
Back to NASET News Alert


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Get on the list for product trends coupons and special offers.
For super mommies around the world, our super comfy nursing bra is here! Made of a soft adjustable SkinFuse™ fabric that comfortably stretches and transitions to your skin. A special bust design offers great support. Underbust band fits perfectly providing even more support. Your back is nicely supported with criss-cross support bands – perfect for the postpartum bust weight. Adjustable hooks on straps open front for nursing convenience. All new mommies need support and comfort. Get the best bust support here!
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Andrew R. Reeves
Andrew R. Reeves
The U.S. Marshals Service District of New Hampshire/Joint Fugitive Task Force has named Andrew Robert Reeves as New Hampshire's fugitive of the week.
Reeves, 30, is wanted on warrants from U.S. District Court for violation of supervised release on a conviction for possession of stolen firearms. Authorities say he should be considered armed and dangerous. Reeves may also use the aliases Andrew Hargrove, Boston Williams, Brian Hargrove, Andy Williams, Michael Williams and "Boston." He is described as 6 feet 1, 215 pounds, with hazel eyes and brown hair. He has tattoos of a shield and "Audrey" on his chest, with other tattoos on both arms and his left leg. He was last known to be living in the Raymond/Epping area.
For more information visit usmarshals.gov/district/nh


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Super Talent Updates Pico Flash Drive To SuperSpeed USB 3.0
Mon, Jul 08, 2013 - 8:44 AMSuper Talent today introduced the USB 3.0 Pico, a follow-up to the highly awarded USB 2.0 Pico flash drive. Amazingly small in size (4.6 x 12.3 x 33 mm [HxWxL]), the USB 3.0 Pico packs an incredible amount of capacity into its compact, stylish casing. The USB 3.0 Pico drive is great for storing data, digital images, and videos. The USB 3.0 Pico is available now in capacities of 16, 32, and 64GB. Super Talent has a speed rating of up to 72MB/s sequential read and 28MB/s sequential write on the USB 3.0 Pico series.
Questions or Comments? View this thread in our forums!
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Learn about the top ten apps for staying productive and on task. See how to get voicemails transcribed, merge and manage calendars, track expenses, sign PDFs electronically, and more.
Discover ways to prioritize your tasks and track to-do lists on paper, and learn about 5 apps for effectively managing your digital to-do lists.
Learn the secrets of successful small businesses in this weekly series with business coach Dave Crenshaw. Get a new tip every Tuesday.
Discover how to work with charts and graphs in Excel, and visualize your data in a new way.
Learn to create, edit, and format documents with Microsoft Word and your Office 365 subscription.
Learn how to manage your inbox, calendar, contacts, and task list with Outlook 2013, and get the most out of your Office 365 subscription.
Learn the art of getting things done with world-renowned productivity expert David Allen.
Learn to manage and run company payroll with QuickBooks Payroll and these tutorials from Bonnie Biafore.
Create personalized letters, envelopes, labels, and even email messages that address recipients by name, with the Mail Merge feature in Word 2013 and these expert-led training videos.
Learn Word 2013 for authoring reports, white papers, books, and other long documents and explore best practices for planning, writing, and sharing them.
Discover the latest in home technology. Get reviews and recommendations of products like fitness monitors, smart lighting systems, speakers, routers, and other devices that make our lives more productive and fun.
Get your first look at the new (free) Word, Excel, and PowerPoint Office apps for the iPhone and iPad.
Self-contained tips on the latest online tools, such as Google Apps, Skype, YouTube, Mint.com, Etsy, and more.
Keep your Microsoft Office documents secure and private with these tutorials for Office 2007, 2010, 2013, and even Office 365.
Get the most from SlideShare, the wildly popular website for sharing presentations and other knowledge online.
Discover how to use Google Sheets to edit spreadsheets and analyze data.
Discover how to use iWork, Apple's office productivity suite, on the iPad.
Upgrading from Office 2007 to Office 2010? Get used to the new interface, and explore the latest features in Word, Excel, PowerPoint, and Outlook.
Learn how to type fast, efficiently, and ergonomically.
Upgrading from Office 2010 to Office 2013? Get used to the new interface and touch controls, and explore the latest features in Word, Excel, PowerPoint, and Outlook.
Learn how to deliver a Keynote presentation that wows your audience.
Get more done with Windows 8.1. Learn time-saving techniques and keyboard shortcuts for finding files, managing your display, optimizing system performance, and much more.
Discover the best tips and tricks in Excel 2013, and unleash the real power of this popular, powerful software.
Discover simple ways to speed up your home PC and free up more space on your hard drive.
Discover how to use the popular group event organizer Meetup—the place to make friends, participate in activities with people who share your interests, and network with local industry experts.
Discover easy project and task management with Asana.
Start selling your handcrafted products on Etsy, the online marketplace and eBay alternative for artisans and small businesses.
Understand the bitcoin virtual currency and how it compares to other forms of money; learn how to send, receive, and "mine" it; and discover how to protect and track your bitcoin transactions.
Learn how to manage your money and chart your financial future with Quicken, the personal finance application.
Unlock the full capabilities of Word 2013 with expert tips, tricks, and shortcuts.
Discover how to use WebEx Meetings to host, manage, and record online meetings.
Learn how to build a Keynote presentation from scratch, and transform a rough outline into a polished presentation.
Discover how to use QuickBooks Online and manage your finances in the cloud, anywhere you go.
Discover how to use Eventbrite to plan events and issue tickets.
Learn the basics of composing, sending, and replying to messages with Gmail, the free email service from Google.
Learn how to start taking payments anywhere with Square Register, the payment processing solution that's perfect for small businesses.
Get a first look at Google Docs and Google Sheets, the standalone iOS apps for working with Google documents and spreadsheets offline and on the go.
Learn how to plan and host webinars for your company.
Organize your life across digital platforms. Connect devices, apps, and services; automate tasks; and web-enable lights, appliances, and even wearable tech with IFTTT—the free "if this, then that" web platform.
Discover the new Office for iPad applications: Excel, PowerPoint, and Word.
Discover how to use animation effectively in Keynote presentations.
Learn how to easily work face-to-face with anyone anywhere with GoToMeeting.
Get the most out of your new iPhone or iPad. Learn to make calls, email, browse the web, get around town, take notes, shoot photos and videos, listen to music, and more.
Learn strategies for overcoming procrastination, managing time, and getting more done.
Get up to speed with all the features in Windows 8.1, including gestures, apps, security enhancements, and more.
Learn to choose the right equipment, set up productivity tools, and keep connected on the go, in this course on setting up a mobile office.
Learn how to conference, collaborate, and share screens with Lync.
Explore how to better manage projects, teams, and schedules using Basecamp, a popular cloud collaboration tool.
Prepare yourself for a new career or transition to freelancing.
Explores how delegating helps your team build experience while meeting business goals and introduces a four-phase model to delegate tasks and projects large and small.
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Case Study: Case of Chaos
The following story is based upon a number of situations. Names, locations, and other facts have been changed to illustrate and simplify the case presented. As such, any resulting similarity to any one business or person is coincidental.
There was a question at my seminar in Minneapolis regarding something I hadn't covered. "We're installing a new estimating system," the young man from the 50+ employee operation said, "and it's just creating chaos. Any ideas on why that is?" Well, yes. I have a number of ideas of what it could be, but I think mainly that he has identified a symptom rather than a cause.
Think of this image: Pretend one of the famous Egyptian pyramids was made of ice. Now let's put it into an ocean upside down so that what we see on the surface is the big flat bottom of the pyramid. Now divide the height (err, now the depth) of the pyramid into three equal sections. The bottom third (the pointy top of the pyramid) is pointed toward the ocean's bottom and is labeled "Ownership." The center third would be labeled "Structural" and the bottom of the pyramid, which is floating on the surface, comprises the final third, which we will label "Operations."
Now envision a crack in the all-ice pyramid that begins in the bottom third; the tip pointed toward the ocean floor. Given time, that crack will work its way through all the layers until it reaches the flat surface. But it won't be one crack by then. That one crack could show up as hundreds of cracks on the surface. And other cracks that begin in the middle third of the ice pyramid would also rise and multiply on the surface. So, in my view, my friend is standing on the flat surface of the upside down pyramid and seeing all sorts of cracks in the operations of this business as the ocean waves rock this ice pyramid from side to side.
The temptation to patch a crack instead of fixing the problem is overwhelming, but the only real cure is to actually fix the underlying causes, and that takes a lot more perception. So, while the problem is the estimating system, it's also more than the estimating system.
Nevertheless, let's begin with the easy task. The estimating standards/pricing aren't right in the new system, so people don't trust it and are having to do twice the work. They do it the new way and then do it the old way, hoping they match, which leads to a lot of frustration. He agreed that this condition existed, so there is straightforward work that needs to be done to nail that down. If no one trusts the system, then chaos occurs because there is at least twice the amount of work to do. So, yes, fix it.
But that isn't the real issue, in my opinion.
Root Cause
My guess is that management did little to prepare everyone for change. And I don't just mean talking about the fact that it is a done deal which will be installed on Friday. There are a number of models for organizational change, but the most basic one is the work of Kurt Lewin in which he describes change in three stages: unfreezing, actual change, and what many call re-freezing.
Stage one—or unfreezing—involves overcoming inertia and dismantling the existing pattern among the workers. This is the touchy feely stuff where we figure out what we want to do and why. My guess is, although I don't know for certain, there was little to no preparation done for the new system.
Richard Beckhard and David Gleicher developed Gleicher's formula, which says that dissatisfaction with the way things are now, coupled with a vision of what is possible, multiplied by some concrete steps, has to be more than resistance or the cost of change. The cost of change includes the cost of the estimating system, but more importantly, includes the psychological cost of change.
Okay, my guess is that not a lot of work was done in appropriately laying the groundwork among the people who do the work for a material change in the way they do it. Yes, I got an agreement on that point. Hmmm. Imagine—they're seeing chaos among the workers. But that's not all.
More Changes Needed
In addition to management not preparing workers for change plus the inability of management to get the system right before they launched it (same answers from old system and new system), my guess is that there is at least one more factor at work: Management's failure to legislate behavior.
That's right, legislate. "This will be a happy place to work and you will behave well with others. Are there any questions?"
My guess is that management has allowed certain favored salespeople to have their own way. Why? It's a common ailment. A few individuals are allowed to disregard the needs of the company for the wants of the few. For instance, I know of one large printing company that has a sales manager, with a number of salespeople reporting to him, who does not believe in reports. Why? He doesn't want to be held accountable, so he doesn't hold others accountable.
How did he get to be sales manager? Well, first he was hired as a salesman because the owners didn't want to do it and then he got a couple big accounts. Then, since he sold more than the others did, he was made sales manager. Today this company with $12 million in sales and a fair number of salespeople has no control over those salespeople.
Now flash back to the estimating system. The salespeople do what they want regardless of what the estimating system requires. My sales manager friend figures what he should charge for a job the old fashioned way and then just gives it to someone to enter and says, "Make it so." So my friend from my seminar sees chaos caused by implementation of an estimating system.
I see possibilities of a structural problem, which can cause a lot of operational problems.
Who Is In Charge?
And what about the tip of the ice pyramid pointed to the ocean floor? That's the ownership third. There are probably some issues there also. Having heard about the owners, it is my guess that they didn't agree with the idea in the first place.
Don't get me wrong. They agreed to buy the new estimating system, but they didn't agree to hold their workers accountable (witness the sales manager). So to expect them to legislate behavior—you will now enter your orders this way instead of the way you have been doing it—isn't realistic.
My friend said the new estimating system is creating chaos and asked if I had any ideas on why that is. Yes, I have a number of ideas, but it didn't appear that these were the ideas he was thinking about.
Tom Crouser is principal of Crouser & Associates, 4710 Chimney Drive, Charleston, WV 25302, 304/965-7100. You may reach Tom at firstname.lastname@example.com. And check out the unique business opportunity for small press printers offered by CPrint International at www.cprint.org. Tom is now Twittering weekdays. Follow his tweets at www.twitter.com/tomcrouser. This article is available as a podcast at www.quickprinting.com/podcast and from iTunes.