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The ultimate credential in healthcare management is the Fellow of the American College of Healthcare Executives (FACHE) credential, which means you are board certified in healthcare management. Earning the distinction of board certification as a Fellow of ACHE signifies your expertise, experience and committment to ethics, continuing education and professional development. Just as members of the medical staff are board certified, having the FACHE credential after your name indicates a level of achievement in the profession.
Nearly 40 leading executive search firms recognize the significance of board certification in healthcare management and note that FACHE-credentialed candidates have a competitive advantage.
To obtain Fellow status, candidates must fulfil multiple requirements, including passing a comprehensive examination, meeting academic and experiential criteria, earning continuing education credits and demonstrating professional and community involvement. Fellows are also committed to ongoing professional development and undergo recertification every three years.
For more information see http://www.ache.org/mbership/credentialing/credentialing.cfm, or call the ACHE Customer Service Center at (312) 424-9400 or email@example.com.
Cynthia A. Hahn, FACHE, CAE
Senior Vice President, Member Services


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Why You Should Hire a VP of User Experience Design
Searching on LinkedIn for titles such as VP User Experience Design or VP Global Design turns up very few people with those titles and roles. There are plenty of Head of ____ and Director of ____ roles, but few vice presidents.
One reason might be the confusion over what a user experience is and where user experience starts and customer/brand experience ends. Another reason might be in understanding what UX people do and the value it provides in terms of a return on investment.
It's astounding how much debate and disagreement there is over what user experience means, the disciplines involved, and the approaches people take who call themselves UX designers. The irony is that even for people who create clarity out of chaos and complexity, the term user experience is confusing and fails to serve the field or the people that work in it.
In the mid-nineties I defined customer/user experience as the complete chain of interactions that an end user has with the brand/company both physical and emotional. These days, people who contribute to creating and designing user experiences typically work in the areas of: user research, usability testing, interaction design, information architecture, writing, graphic and industrial design, or engineering.
So one of the first issues might be defining the "boundaries" of UX and how to organize it inside a company. Where does the role of brand marketer and product manager begin and end and how do they overlap with UX? Should UX be its own department or fit in under marketing or product management?
If I were the CEO of a company I would want a Vice President of UX to report to me and, while collaborating with other organizations, be accountable for the end-to-end customer experience, demonstrating the incremental contribution to revenue and profits.
Here I think a VP of UX could collaborate with a VP of Marketing to not only set a strategy and vision for the customer/user but to use the skills and approaches of UX to help execute the plan beyond just the product experience and into other customer touch points. The VP of UX would focus on the whole customer experience and ensure great experiences through design and design thinking across all customer touch points and organizational silos that deliver those touch points.
Another reason that VP of UX is not a common position in organizations might be that designers typically don't speak the language of business. To me this is one of the primary roles of a VP of UX. She should connect the business to the product to the user experience. She should create spreadsheets with key performance indicators (KPIs), measure them, and report on the progress.
UX has to deliver results and demonstrate those results to get and maintain a seat at the table! And while at the table the VP of UX should deliver the results in business terms of the value of executing great user experiences. Certainly many designers focus on the goals of the business, but I think the point here is that we need to estimate, forecast, measure, and communicate in business terms to business people.
Great user experiences don't happen by accident or with a single UX person on a team. They require hard work from a multi-disciplinary team working across functional groups with a process and set of tools in the appropriate organizational structure. Designers need leaders who can frame what they do inside companies and organize their groups to deliver great user experiences. User experience design is so fundamental and critical to business success that most companies should have a VP of UX.
So why should you hire a VP of User Experience Design? Because she can:
- Define the UX vision and strategy across the company
- Work with marketing, product management, R&D, and customer support to define and execute on the end-to-end customer experience at both the macro and micro interaction level
- Define critical KPIs, metrics, and business outcomes that deliver an ROI to the organization and communicate them effectively
- Organize the skillsets that deliver the UX and the interactions with other organizations to execute and demonstrate great design
- Infuse the culture with a design thinking mindset—a creative approach to solving business, product, and user problems
- Communicate that great user and customer experiences are great business and great business leads to sales and profits
I would love to hear about your experiences, suggestions, and ideas regarding the role of a VP of UX or internal company dynamics in general.
Image of ice crystals courtesy Shutterstock.
Add new comment
@jsmith you may find this useful - A Practical Guide to Measuring User Experience by Richard Dalton:
@Wayne Neale. Thanks, great article, I wholeheartedly agree with your views here, and it is never more true than today in the Australian business world where UX is still an immature practice by and large, still much maligned and often misunderstood and ill catered for. Pockets of industry here are improving but most would do well to take this viewpoint on board.
Hi Wayne,
Apparently you aren't the only one to think this way. :-) IBM has a new GM of Design, Phil Gilbert. And another article came out today http://www.wired.co.uk/news/archive/2012-05/16/the-rise-of-the-chief-designer. So just like we have a bunch of different names for designers, there are a bunch of different names for design C-level folks. :-)
Happy to see a fellow Hokie in UX Mag!
It's a terrible term, 'User Experience', and somewhat dehumanizes people yet again (think consumer). Human Interaction with any brand, product or communicated offering, be it; Spielberg movie, TV commercial, snack food wrapper, smart phone model, Youtube clip, sign on a bar, restaurant menu and even the very page you're reading, is the creator's attempt at winning you over and having you buy their product or adopt their ideology. In a nutshell, everything in life is an experience! It's just that some experiences are more meaningful than others. In sales however, the trick, if there is one, is to offer an experience that resonates with a person's wants, needs, desires and self expressions. In the end everything is communication no matter which way you look at it and the so-called UX is just an extension of that which is being communicated...or sold, or offered or demonstrated or broadcast...
Many have referred to this role over the years as that of the Chief Experience Officer. For a discussion and some of the history, see http://riander.blogspot.com/search?q=chief+experience+officer.
I could not agree more, and I would add that a user experience design framework is even more needed for applications developed for use by company employees. At least marketing people have access to user design expertise from their agencies, but how many IT departments have even one user design professional? Think about the time wasted in employees struggling to understand and use internally developed apps that are never seen outside the corporate walls. Not to mention the millions of dollars wasted because IT developed an app, intranet or capability that was never accepted because it was just too hard to use.
Hi jsmith,
Great user experiences should be tied to goals such as to increase registrations, increase conversions, convert browsers into paid subscribers, increase e-commerce sales, decrease cart abandonment, etc. With these KPI's you can create metrics such as % of conversions once an item is in the cart to a final sale or % of conversions to paid subscriber. Your design needs to drive a business KPI, which can be measured, tracked and impacted by iterative design. Customer satisfaction is another KPI which can be measured several ways and reported on. There is much written about this topic and a quick search should reveal several resources. Thanks.
Hear, hear. Absolutely. Everyone points to Steve Jobs as the secret ingredient in Apple's product success. However, I think they often miss the point, that it was not his role as CEO, but as CDO, "chief design officer" that made the difference. Call it CDO, UX VP, or Experience Design Tsar, whatever, somebody needs to own the experience design for the company the way Spielberg owns the movie-goers' experience or the way Jobs owned the Apple customer experience. And that somebody needs to be one who understands the dynamics of user experience design. Not just the latest trends in an attempt to keep up with the Jones, but a visionary with deep understanding of the interactive principles involved with many years of practice designing in and for a broad cross-section of environments and business domains to fittingly apply concepts from one domain to another.
Those of us who have been in the UX field for some time have seen a repeating cycle of similar concepts or attempts at solving for many of the same goals, done successfully or not, depending on the ripeness of technology, markets, or the quality of execution. Such rich experience is needed to be a leader, not just a reactor to trends in the whirlwind of change that is today's technology scene.
"She should connect the business to the product to the user experience."
This could be the most important statement in your article. I am currently working on just that. I am adapting Six Sigma and other analysis methods to connect the dots between an awesome experience that accomplishes business goals and the concrete design patterns that produce interactions that result in those experiences. The cognitive and emotional impacts that are the synapses between these things should be actionable and measurable.
A vision for product experience based on sound hypotheses and supported by Lean Startup methods can then be fostered by such a person as the VP of design, which I think is the point you are making.
We'd all like UX people to have more seniority in companies, and having a VP of User Experience would seem like a good idea.
But beyond a certain level, there is no difference between "UX vision and strategy" and "business vision and strategy" - which is what CEOs and their leadership teams (should!) be paid to do already. So put simply, if you are working in a company where the CEO has nothing to say about how customers should experience the product, then the solution isn't to hire a VP of UX, it's to hire a new CEO.
BTW if you disagree, and think that "UX vision and strategy" can be meaningfully separated from business strategy and vision such that a VP role would not simply clash with the CEO, VP of Marketing etc. then please write that article, because it's very badly needed!
Thank you for this insightful article. I have one question about the following point:
2. Define critical KPIs, metrics, and business outcomes that deliver an ROI to the organization and communicate them effectively.
What kind of metrics, KPIs and outcomes reveal the value of executing great user experiences? How can I measure the client's satisfaction with a user experience and measure the effect that has on sales and profits?
This is my favorite quote from this excellent article!
"Great user experiences don't happen by accident or with a single UX person on a team. They require hard work from a multi-disciplinary team working across functional groups with a process and set of tools in the appropriate organizational structure"
The VP is the leader of that team....

subset: commoncrawl


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3 room bed and breakfast, credit cards accepted, breakfast, deposit required, cancellation policy, private bathrooms.
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Washington County Nature Preserve (Nashville)
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Myers ready for return, of sorts, as Rays hit KC
Tampa Bay outfielder was key piece in offseason trade with Royals
As Wil Myers tore through the Minor Leagues last season, the Royals could easily imagine seeing him in Kauffman Stadium someday, crushing homers and driving in runs the way he's done this season for the Rays.
Kansas City will get a look at what could have been Monday afternoon, when Myers and Tampa Bay come to town to make up a May 2 game that was snowed out with a rare one-game trip in between series at Tropicana Field. Right-handers Jeremy Hellickson and Jeremy Guthrie will get the start, but all eyes likely will be on Myers.
The 22-year-old outfielder's last appearance at Kauffman Stadium came before a packed house at the 2012 Futures Game, and he remembers playing there in a Double-A vs. Triple-A game, but his days as a top prospect are now behind him.
"Now, I'll have a big league game there," said Myers, dealt from the Royals to the Rays in December as part of the trade headlined by James Shields. "I'm excited to play in Kansas City. I really want to win. That's the biggest thing."
Royals manager Ned Yost, who saw Myers in spring camp, called him a "great kid, fun to watch, enjoys playing the game," but also noted that the offseason trade "absolutely" worked out for Kansas City as well.
Shields certainly has given the Royals a boost, posting a 3.22 ERA over 181 2/3 innings and leading a pitching staff with the second-best ERA in the American League. But Myers has hit .302/.356/.472 with nine homers and 39 RBIs since being called up, and the Rays should have him in the middle of their order for years to come.
Shields beat the Rays back on April 30, and fellow former Ray Wade Davis beat his former club on June 16. Tampa Bay manager Joe Maddon is hoping that Myers can hold up his end of the bargain.
"I love it. Every time we play somebody that's played against us, they beat us up. Maybe he can do something in return," Maddon said. "I know he's excited about it, and I'm excited for him. I know he'll be a little more jacked up than normal. It's good to get that out of the way."
Maddon noted that he'd be able to tell if Myers is more excited than usual on this trip -- "He's a bad liar," Maddon said -- but the low-key rookie slugger hasn't put too much thought into his first Major League trip to what could have been his home field.
"I'm really excited about it," Myers said. "That's all I got."
Rays: Hellickson seeking consistency
Hellickson, like Myers, doesn't show too much emotion. But Maddon said it's been easy to tell the right-hander is not happy with how he's pitched lately. After going 8-1 with a 3.17 ERA from June 2-July 26, Hellickson is 0-4 with an 8.06 ERA over his last five starts.
The difference, Hellickson said, is as simple as fastball command. When he's able to consistently locate his fastball, everything else falls into place. When he can't find the zone, everything else suffers as a result.
"I think that's the main thing with all three of my pitches right now. They're just too inconsistent to be effective," Hellickson said. "I've got to get back to getting ahead and throwing strikes with all three of them, getting quickers outs and going deeper into the game."
• Left-hander Matt Moore (left elbow soreness) felt only "normal soreness" on Sunday, a day after throwing a simulated game. Moore hasn't pitched in a game since July 28 but said he's "not going to try and be the hero when I don't need to" regarding his return to the Rays' rotation.
Royals: Smith called up again
With Luke Hochevar placed on paternity leave Sunday, the Royals recalled left-handed reliever Will Smith from Triple-A Omaha. In seven stints with Kansas City this year, Smith has made eight appearances, including one start, going 1-1 with a 3.27 ERA in 22 innings. In between those outings, he's grown quite familiar with the road between Omaha and Kansas City.
"You're just excited to be back," Smith said. "You can't complain about coming back to the big leagues, it doesn't matter how many times it is. You're ready to get in the car and go."
• Guthrie held the White Sox scoreless through three innings Wednesday before giving up five runs on five hits in the fourth. He left after six innings, suffering his third straight loss. With a win Monday, he can become Kansas City's first 13-game winner since Zack Greinke won 16 in 2009.
Worth noting
• Hellickson will have about 10-15 friends and family in Kansas City for his start, but he won't have four of his biggest supporters. The Rays' other starters stayed in Tampa Bay between Sunday's series finale against the Yankees and Tuesday's game against the Angels at Tropicana Field.
"It'll be pretty weird. I'm used to giving them high-fives every inning at the top step," Hellickson said. "I don't know who'll be there. It'll be different."
• At first pitch on May 2, the temperature at Kauffman Stadium was 41 degrees. The forecast for Monday's first pitch? Just a bit higher: 91 degrees.
Adam Berry is a reporter for MLB.com. Follow him on Twitter at @adamdberry. This story was not subject to the approval of Major League Baseball or its clubs.


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- This hardcover features the first 12 issues of the hit series along with the covers for the issues in one oversized hardcover volume. Perfect for long time fans, new readers and anyone needing a slightly heavy object with which to fend off the walking dead.
Good, fast read. Would recommend.
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If you watched season one of The Walking Dead or if you are a comic fan, you will love this book. The artwork is in grayscale for the most part, but it is so detailed that it amazes me. When I am finished I will certainly buy Book Two. Thanks, Overstock, for exceptional customer service and fast shipping!
this is a great find! im a fan of the show that came on late lest year and realy knew nothing about it. i saw that it was based on these books so i had to see it for myself . im not disappointed. these are great for fans of the show or long time fans of the original writen series as it combines the volumes in one easy to cary book. there are others to get and id recomend them too.
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Stults looks to block sweep in San Francisco
Left-hander Eric Stults has been the Padres' most dependable and successful starting pitcher so far this season.
And not just with his arm, but his bat, too.
Tossing at least five innings in all three of his starts, Stults (2-1, 3.94 ERA) caught everyone by surprise in his last outing against the Dodgers when he belted a three-run home run that proved to be the difference in a 6-3 win.
Stults hit 23 home runs in three seasons as a center fielder for Bethel College in Indiana and is a career .232 hitter with one home run, five doubles and 10 RBIs during parts of seven Major League seasons.
"It's exciting for a pitcher to hit a home run, but it was nice that it gave us a jolt offensively to help us win the game," Stults said after the contest. "It was exciting to be a part of that."
He'll look to keep up the hot hitting and pitching come Sunday against the Giants at pitcher-friendly AT&T Park.
Meanwhile, Barry Zito will be on the hill for the Giants, ready to bounce back after a frustrating loss to the Brewers on Tuesday.
The left-hander was touched up for nine runs on eight hits in just 2 2/3 innings, marking his first loss in more than eight months.
Zito had gone 13 regular season starts without a defeat, while the Giants had won each of his previous 16 starts, including the postseason.
"It's just important to put the past in the past and come out and not take anything for granted," Zito said. "Each day is a new day. That's something I pride myself on, going out tomorrow and fighting and grinding."
Padres: Ross sent to DL
Right-handed starting pitcher Tyson Ross was placed on the 15-day disabled list on Saturday (retroactive to Thursday) with an injury to his left shoulder that he sustained while hitting against the Dodgers on Wednesday.
"The soreness has to decrease, and there's a strengthening component to this," said Padres manager Bud Black. "We've got to make sure he can swing the bat and have confidence that he can field his position."
The Padres recalled right-handed pitcher Thad Weber to replace Ross on the roster. Weber appeared in one game with the Padres on April 13, allowing two earned runs in 3 2/3 innings of relief. Weber was 2-0 with a 0.82 ERA in two starts in Triple-A.
Giants: Affeldt to return at end of month
Left-hander Jeremy Affeldt should be able to rejoin the Giants when he's eligible to return from the disabled list on April 30, manager Bruce Bochy said Saturday.
"I think he can be ready in 15 days," Bochy said of Affeldt, who's sidelined with a strained right oblique. "He seems like he's making a lot of improvement. I'll be honest: I'll be surprised if it takes longer than 15."
• Bochy also said on Saturday that he hopes Buster Posey can increase his catching workload this season. Posey started his 14th game as a catcher Saturday against San Diego.
"I think when it's all said and done -- knock on wood, he stays healthy -- you'll see he'll catch more games this year," Bochy said. "But at the same time, we want to keep him fresh and take care of him."
Worth noting
• Giants outfielder Angel Pagan leads the National League with five game-winning RBIs this season.
• Giants starters have logged just nine quality starts in 18 games this season.
Quinn Roberts is a reporter for MLB.com. This story was not subject to the approval of Major League Baseball or its clubs.


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Style #: WEF07BK, WEF07SH, WEF07BN, WEF07SD, WEF07RB
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Take a leisurely stroll or a brisk walk in Farren lace up leather walking shoe. With plenty of support and cushioning, the perforated leather detailing dress them up a bit more than your average athletic shoe. Wear them anywhere.
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does this work in the pixma mx 870
i bought them 2 years ago - now i used it - and it was still in good shape - nothing dried out ... excellent price compared to the original ones... i recommend that product.
INSTEN Canon Compatible Pixma MX700 Black/ Color Ink Cartridges (Pack of 4)
This is a 4-piece set of black and color ink cartridges for Canon Pixma MX700/ MX 700. Make sure you have enough ink to finish any print job with this ink set.
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This is a 4-piece set of black and color ink cartridges for Canon Pixma MX700/ MX 700. Make sure you have enough ink to finish any print job with this ink set.-
- Canon PIXMA series: iP3300, iP3500, iP4200, iP4200R, iP4300, iP4500, iP5200, iP5200R, iP5300, MP500, MP510, MP520, MP530, MP600, MP610, MP800, MP800R, MP810, MP830, MP950, MP960, MP970, MX700, MX850
- High quality
- Page yield: 280
- Included items: Cyan (CLI-8C) cartridge, Magenta (CLI-8M) cartridge, yellow (CLI-8Y) cartridge, Black (PGI-5BK) cartridge
Warning: California residents only, please note per Proposition 65 that this product may contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
We cannot accept returns on this product.
Features | |
Material | Electronics |
Printer Manufacturer | Canon |
Ink Color | Black Cyan Magenta Yellow |
Document Feeder Capacity | 100+ |
Paper, Ink or Toner Type | Copy Paper |
Print Quality | Inkjet |
Printer Type | Inkjet |
Supported Paper | Legal Letter |
Dimensions | 4x3x1 |
Materials | PVC |
Model Number | 335922 |
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OK, colors are off a little They work in the machine...so that's good. But when printing the colors aren't compatible with any other cartridges you may have ink leftover...so the colors are a bit off.
Read MoreThom D. Apr 21, 2015 - Helpful 0
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good product i bought them 2 years ago - now i used it - and it was still in good shape - nothing dried out ... excellent price compared to the original ones... i recommend that product.
Read MoreWolfgang F. Feb 20, 2015 - Helpful 0
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Read MoreRrover Nov 25, 2014 - Helpful 0
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So Far So Good I have not used all the colors yet but the ones I have a working perfectly.
Read Moreventuragrandma Jul 8, 2014 - Helpful 0
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Great value! Great value for great quality. Cheaper and just as good as the name-brand.
Read Moredenominator May 23, 2014 - Helpful 0
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Surprisingly good! I was very leery about buying this product, but read exceptional reviews about it. I ordered this since it was cheaper than the actual Canon MX700 ink. The quality of the color is as exceptional as the Canon MX700. The colors do not bleed all over the paper and the ink lasts longer than the Canon MX700. Great product for the price. I would highly recommend it!
Read Moremidgar7 Apr 14, 2012 - Helpful 2
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Part of saving time is just being prepared. When an ink cartridge runs out, you don't want to have to drop everything and run to the store. If your office uses Samsung printers and supplies, you may want to get acquainted with Samsung printer cartridge replacement. When it's time to swap out an old printer cartridge, you can save time by following some simple steps. Here are some simple instructions for replacing your Samsung printer cartridges, so you can get back to printing.
Why You Need a Black Diamond Ring
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A Cinco de Mayo Fiesta
Events by O - Cinco de Mayo Fiesta A Cinco de Mayo Fiesta Turn your home into a colorful Mexican casita with bright bowls and plates, a few desert plants, and Southwestern area rugs. Then throw a Cinco de Mayo celebration with friends and family. We'll bring the appetizers - or at least the recipes. Back to Top Seven Layer Dip  Ingredients One 16-ounce can refried black beans One 16-ounce container sour cream 1 package taco seasoning 2 cups shredded cheddar and pepper- jack cheese 1 cup prepared guacamole 1 cup chopped tomatoes 1/2 cup chopped green onions 1/2 cup sliced black olives Chopped cilantro and jalapeño (optional) Directions 1. Add a layer of refried beans to the serving dish. 2. Mix sour cream and taco seasoning. Layer over beans. 3. Spread guacamole over sour cream mixture. 4. Layer tomatoes, onions, olives, and jalapeño over the guacamole. Top with cheese and as much fresh cilantro as desired. 5. Serve at room temperature with tortilla chips. (Recipe and photo from www.ezrapoundcake.com) Fresh Pineapple Margaritas  Ingredients 3 cups fresh pineapple chunks (about 1 pound) 1 cup fresh lime juice 1 cup tequila 1/2 cup orange liqueur 1/4 cup simple syrup or honey Salt or sugar for rim (optional) Lime wedges and pineapple chunks for garnish (optional) Directions 1. Place pineapple in a blender and pulse until combined. 2. Stir in remaining ingredients until blended. 3. Serve in salt-rimmed (or sugar-rimmed) glasses over ice. 4. Add garnishments. (Recipe from gimmesomeoven.com)
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With Ursula Andress, the original Bond Girl from 1962's "Dr. No," celebrating her 77th birthday March 19, join us for a look back at some of the memorable women in 007's life over the years.
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