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MINNEAPOLIS, MINNESOTA -- I purchased a Bosch dishwasher and an extended warranty two years ago. In the middle of February, the dishwasher, which is located in my rental unit, wasn't completing its cycle. I called the customer service number to set up an appointment.
First, just to set up the appointment I had to answer 101 questions, including if I had tried to troubleshoot the problem. If Googling the issue counts, then yes, I had. It took a week just to get a service tech out, he showed up late, and then he didn't have the correct part to fix it. It was a simple issue and he said he could sent the part to me and I'd have the part in a couple days. Its an easy install and I didn't want to wait another week to have another service tech out so I said yes. After a week and no part, I called the company and asked where the part was.
The customer service representative didn't have any information and told me she would have someone call me. 24 hours later, I'm still waiting for the call so I call again and was told the part was delivered on Feb 27. I told them I didn't receive the part and the customer service representative gave me the tracking number for the part and told me to go to my local post office and talk to them. When I asked what would happen after I had spoken to my local post office and they couldn't give me any additional information. I was then told I shouldn't assume they couldn't help me. During this phone conversation, the original customer service representative that I'd spoke to finally called me back and gave me the number to the Claims Dept.
I went to the post office that day and gave them the tracking number and I was told that wasn't a USPS tracking number. I have a UPS Store near my house, so I stopped there to ask if they had any information. The number I'd been given was a UPS number, but was delivered via the USPS. I then called the Claims Dept and told them I didn't have any new information and still no part. The Claims representative told me she would send an email to the "parts dept." I requested the part be sent to my home instead of my rental unit. I was told they couldn't guarantee that, but would put the request in the message.
Another week went by and still no part. I'm watching for the part, as are my Tenants, because we don't know if the part is going to show up UPS or USPS or to which address. I call the Claims dept. again and was told the part wasn't ordered because only a "service tech" can do that. I complained that no one communicated that to me and this process was ridiculous. This was now the second week of March and still no part and no working dishwasher. I told the claim representative going forward I wanted a phone call when the part had been ordered and a phone call when it had shipped and that I wanted to be informed about every step of the process going forward. She said that wouldn't be a problem and said I should have the part by Thursday/Friday (March 20/21st). I then received a phone call from a service tech on Tue, March 18, at 4:30pm confirming my appointment between 8am and 12pm the next day, March 19.
When I called the Customer Service representative and informed her that this is my rental unit and I need to give my Tenant's a 24hr notice and I, as a customer, deserve at least a 24hr notice and began to complain about the lack of communication and terrible service. Everything time, I call the customer service number, I get a representative that has a thick accent and is very difficult to understand. This particular customer representative was upset that I was complaining and was angry with me, which made her speech impossible to understand. Finally, I just asked for another representative and was told to have a good day and she hung up on me.
Later that day, I received four messages from the Service Tech saying they had missed me and to set up another appointment. Apparently, the representative never cancelled the appointment when I had called. The service tech finally reached me while I was at home and I explained the situation that I needed to give my Tenants a 24hrs notice. He said that wasn't a problem and we set up a new appointment for Friday, March 21. I told him that I get off work so I'd like an appointment close to 3:30pm and that I needed a call at least 1/2hrs before he showed up so I could leave work, if necessary. He said 3:30pm would work perfect. It's Friday, March 21, and I'm waiting for a phone call from the service tech. I can't have my phone on me at work, so I'm checking messages every 10-15min. At 2:33pm I see a call from a strange number, but no voice mail, and no one picks up when I call it back. At 3:15 I get a "sorry we missed you" voice mail. I'm livid.
I called the customer service number and complain that the service tech didn't leave a message and asked how I was supposed to know what time he was going to show up. The customer service representative told me he called my number and I didn't pick up. I repeated that he didn't leave a message and how was I to know what time he was going to be there, never mind that he was early to begin with. I told the customer service representative to call the service tech since he has to still be in the area and get him back to my rental unit. She told me she would message him and he would call.
So here I sit, no call, no service tech, no working dishwasher. After speaking to my husband, he said they called and told him what time they would be at the rental unity. Never mind, that I'm the one who as being dealing with these morons and it's my number that I've requested they call no my husband. Awful, Awful company to deal with!!
DOWNEY, CALIFORNIA -- In mid-January I called Whirlpool and requested the name and telephone number of an authorized repair service for my two year old Whirlpool Cabrio Automatic Washer (an $1,000. top-of-the-line washer the one year factory warranty had expired and the lights were flashing, it would not complete a cycle, etc.).
Note: I have learned the local neighbor repairmen are not normally trained to service these computerized appliances. Further, the trained technicians don't appear to have much experience since the appliances are fairly new to the market.
I was referred to A&E Factory Service. The first service call was on 1/17/09. The technician was friendly, had his lap-top and all the impressive toys. After inspecting the washer, attempting to run a cycle, reading the manual, calling his in-house technician he determined it needed a new interface control board ($337. part and labor). He ordered the part to be delivered to my home and scheduled a return visit to install the part. (I also signed up for a 3-year extended warranty after his scary stories of all the things that could go wrong with the appliance = $172., it would not become effective until after the machine was repaired) Within 4 days a $414. charge was billed against my Vista, balance due upon repair.
Upon A&E Service's return visit on 1/27/09 I notified their technician I wanted to keep the part he was going to remove and replace. He said 'they' want the part returned. I asked who 'they' were. He hesitated and responded, Whirlpool. I stated, I paid for the part when I purchased the machine. If 'they' want it back, 'they' can make me an offer. He said he would check his computer he see if the part was required to be returned. We didn't discuss the return of the part again.
He installed the part, there was no improvement in the machine's operation. The technician then determined the initial part was not the problem, rather a part costing more than twice as much was required.
I was not willing to invest $557.49 (part and labor) in a two year old washer which is not extensively used (it's only a two person household). I expressed my concern to the technician. He subsequently called his supervisor. A refund of $344.32 was authorized. I was required to pay for a $70. service call. The technician took all parts and packaging.
I was concerned with the quality of my Whirlpool washer and called Whirlpool on 1/28/09 to express my disappointment that a two year old washer would require a $557.49 repair. I learned the part their authorized dealer (A&E Service) was charging $362.58 (plus $29.91 tax) for listed for $161.81 (if Whirlpool retails the part for $161., I assume their authorized dealers would be able to purchase it at a reduced cost does that mean, A&E Service marks up their parts over 400%). Whirlpool called A&E Service to confirm the part number I had been given was correct. It was! I also told Whirlpool about the 'they' want the used part back story. The Whirlpool person I spoke to was unaware of the policy.
I called A&E Service to further inquire about the cost of the part. The only telephone number I had was the number I used to schedule the service. They could provide NO information. I called directory assistance and requested a number based on the business card given to me by the technician no number was listed. I requested a number based on the address on their receipts no number was listed. They didn't exist!
I called Whirlpool back and requested the number they had used to verify the part number. On 1/28/09 using the new number I spoke to a couple of people and finally to Francis, supervisor (1-800-771-3029), to no avail. She said she would request a Customer Relations representative call me (I never received a call back so I still don't know if the price was a mistake or they if they inflated the price because I had purchased an extended warranty and they knew this was their last chance for three years to get more money from me I can't get anyone to discuss the situation with me). During my conversation with Francis, she did confirm a refund of $344.32 was being processed.
I called again in early February to confirm the refund was being processed it was confirmed.
On 2/25/09 I called A&E Service and Patrice confirmed the refund was being processed. She did say the hold-up may be that I never called to give them my credit card number. I responded I had given my credit card to their technician on 1/17/09 and 1/27/09, there had been no delay in billing the initial $414.32, how would I know I had to call they must have the number, and if they didn't why wasn't the number requested in earlier conversations or why didn't they call me? She said she would request a Billing Department representative call me.
On 2/26/09 I spoke to Adela, A&E Service, Billing Dept. (1-800-821-1417). She requested my Vista number. I asked all the 'why' questions again to no avail. I gave her the number and she stated the credit may be posted as early as 2/28/09 to my Vista account. On 3/3/09, after no action from A&E Service, I filed a billing dispute with Vista against A&E Service. A&E Service finally credited my account on 3/6/09 (38 days after the refund was authorized, after several calls initiated by me and I don't know if Vista took any action Vista's policy allows merchants to take up to 30 days to credit a customer after the refund is authorized).
Good News:
When I initially called Whirlpool, they immediately offered me the needed part 50% off their list price (approximately $80. with a no return policy). They were very helpful and courteous to work with.
I requested additional authorized service dealers in my area. I was given Dockstader Service, Whittier, CA (562 696-1184). I called and requested the price of a control board. I was quoted $161.81 great an honest repair service! He asked how I knew that was the part I needed. I shared my story. He suggested I obtain the part from Whirlpool at a lesser price and he would come out and install the part for just the cost of the service call $74. since it would only take minutes to install.
I called Whirlpool back and after talking to several persons, I was transferred to Andy, Consumer Relations. I explained my experience with their authorized dealer, A&E Service who I considered a Whirlpool representative since they referred me to them. The fact I had paid $70. and still had a non-functional two year old top-of-the-line washer, the first part A&E Service said I needed didn't work how did I know their second suggested part would work, if I paid $80 to Whirlpool for the non-refundable second part and $74. to have it installed, I could be out $224. and still need a new washer. I requested Whirlpool to give me the control board at no cost based on my frustration level and the fact I had spent one complete day on the phone attempting to resolve this situation. Andy generously agreed to immediately ship me the part at no cost. I received it within a couple of days. Dockstader Service immediately came out and installed the part for a mere $74. THANK YOU Whirlpool and Dockstader.
HOUSTON, TEXAS -- On Saturday, March 8, 2008 I made a call to A & E Services to repair my Maytag Dryer. I was told I would be charged a $59.00 fee just for sending out a repair man and that they could only come next Saturday, March 15 between the hours of 8 & 12. I accepted this regretfully as I was at a loss on how to fix my dryer and when I called the 1-800 number on my machine this is where I had been transferred so I assumed this company was a referral of Maytag.
Saturday, the repair man showed up around 11am. He took one look at my dryer, found out it needed a thermal fuse and it would cost me a total of $187.74 for parts, labor, and the initial service call. Out of desperation, I told him just go ahead an d fix it and I wrote him the check on the spot. He turned on the dryer. It seemed to work, and he went on his way. I put a load in and before the cycle was even 1/4 the way through it was not working again. Not even 30 minutes had past so I called the service center again, explained the situation and was assured the technician would be out after he finished this next call he had already started on. After no one had showed up by almost 2 pm I called the service center again. I was told the service tech would be paged and he would give us a call back. By 4:12 pm we still had not received a call back not did anyone show so I called the call center again.
This time I was told the service tech was going to be paged again and be notified of the situation but he would not be able to come until he had finished his other tickets. Knowing there were other people out there who also needed this service and should not be inconvenienced like I had been I happily agreed to sit the rest of the afternoon waiting for the tech to finish his other service tickets and then come back to finish what he had attempted to proved me with the first time around. At 6:10pm still no tech and I called and was told that he was off for the rest of the day and I would have to wait until Tuesday, March 18th for him to come back. I told the "customer service" agent that this was unacceptable, that I had been waiting all day for this tech to show up and fix whatever it was he had done and I was assured each time I had contacted them that he would be out that day. The result was an entire Saturday waisted waiting for someone who was not coming and no one even had the courtesy to call me back and tell me he was not coming.
After I asked her(Linda the "customer service"agent) to contact the service tech and ask him to come out she refused. I asked to speak with her supervisor and after she refused to let me speak with her supervisor at least 6 times I was finally transferred to a "manager", Tanesha. I explained the situation to Tanesha and asked her to contact her tech and ask him to come out and finish the job, after all we had already rendered payment for services we did not receive and it was only courteous to do so. She refused to contact anyone after hours and explained that she just could do it and we would have to wait until Tuesday until he would come back. After I explained again to her the severity of the situation,(I was schedule to go on a business trip and needed my clothes to be washed and dried before Monday and why would I spend money needlessly at the laundromat when I had already paid her company to perform this service to my dryer so I could take care of my clothes at home with my own appliance) she again refused to help me.
I was not in any way rude, condescending, obnoxious, or threatening in any way to this woman or the agent I spoke to before. I never raised my voice and was actually cordial to both of them while pleading my case and just requesting the service I had been promised and already paid for. She told me the part was faulty not the service and since I had already paid that it was my fault that the dryer did not work again because it was working fine when the tech left. I thanked her for her time, explained to her that I would be stopping payment on the check and I would be happy to submit payment after the job was complete and she threatened me with their collection agency. I asked her for corporate office information and at first she refused to give it to me but finally did. Tanesha gave me the name Dale Reader and the address is 1300 Louis Henna Round Rock, TX 78664. I thanked her for time and told her I would be contacting the CEO of the company on Monday morning during my business trip and let him know how bad the "customer service" is in Houston and that I would be naming her and Linda exclusively, and the technician, Sonny Sa, who would not return the pages to the company following my phone calls of inquiry.
She said there was no reason to do that and I should contact someone locally to resolve the situation. I had to actually remind her that I had called the Houston "customer service" line to try to "resolve" the issue to begin with several times throughout the day and I ended up speaking to her after all was said and done. I again, thanked her for her time, explained to her I am not upset with her or the previous agent, Linda, and that I just wanted my dryer fixed and then I ended the conversation. After looking on my phone, I was able to obtain the cell phone number of the technician that was sent out because he called me before he came to make sure I was home. I called him 2 times and left a message for him to please call me back. I still have not heard from him or anyone else at the company and my dryer is still not fixed.
Unfortunately, I am not the only victim effected by this company. If you "Google" A&E Factory Service you will be able to see all the others effected by the horrible service by this company. I only wish I had known about this company before I contacted them to "help" me. I hope you are able to notify others so they won't make the same mistake I did.
DALLAS, TEXAS -- A&E is not the service company to call!
I called A&E (800)905-9505 Service Call Center. The call center is an offshore contractor that handles scheduling repair appointments. I own a 6 year old KitchenAid 47" Side by Side, Built-In Refrigerator, Model KSSC48FMS01. The service call was because the fridge compartment had stopped cooling while the freezer side continued to hold a temperature at 5 degrees Fahrenheit.
FYI A&E is Sears. In case you opt to call Sears, you'll get the same company and the same results.
A&E's tech arrived on time for the appointment to diagnose the issues causing the fridge compartment to not cool. The end result and diagnosis was a failed electronic board that caused the evaporator fan motor to also fail. A&E required payment for all parts in advance and a charge to my credit card totaling $406.48. Parts and miscellaneous service list included the following.
30240H CC Electronic Components - $27
32110G CC Evaporator - $217
64510E CC Condenser (Clean) - $18
Charged in advance for labor is unbelievable!
A noteworthy issue regarding Kitchen Aid, Whirlpool, Maytag and JennAir appliances are too often not available. They are the same company. In this case the electronic control board had to be removed and shipped off for refurbishment. I will not purchase a product brand in this group again. They should be bankrupt and hear they are very close to the tipping point. I have had the same experience with parts for for a Kitchen Aid oven and JennAir
Back to the issue with A&E. The tech charged the $406.48 made a return appointment in 11 days and left. In the mean time 2 parts arrived via FedEx a refurbished board and an evaporator fan motor. A&E called to confirm the appointment and to verify the repair parts had arrived which is actually a recording telling me to call and confirm all parts had arrived. I was out of town and never heard either messages until late Sunday. Monday morning at 7 AM I called A&E 800 Customer Service.
They asked if parts had arrived. I said yes.But these shipped via FedEx so why didn't A&E track the parts? After all THEY are the people that ordered them and they know what is supposed to deliver. I didn't. All the same I called at 7AM to my appointment between 8-12 Monday AM was still scheduled and that 2 parts had arrived the week prior..
At 12:15 the tech had not arrive. I'd received no call and I call the 800 offshore service center. The CSR was no help and told me the appointment had been cancelled because there as no confirmation of the parts being received. I explained calmly and very courteously that I confirmed the parts were here at 7AM.
The CSR said my appointment had to be reschedule for the next day. I told her it was not acceptable and asked to speak with a representative in the Dallas Service Dispatch office. The CSR refused to provide a local Dallas number which I could call to resolve the issue instead of having to put aside a 2nd day waiting on an A&E tech to arrive. With a policy for charging in advance there was no way I was willing to accept an appointment rescheduling especially because they tried to say I hadn't confirm information they already have access to.
With a calm voice I politely informed the CSR this was not acceptable and I was very happy. She provided an obligatory apology that we know provides no benefit. Who cares if they apologize? Answer; no one cares. After her apology I told her twice again, it was not acceptable and I was not happy. She offered nothing more. For the 3rd and last time I repeated it was not satisfactory, that I was not happy at this point the CSR was speaking under her breath. Whatever it was she was saying I'm sure it wasn't "Let me see how I may resolve this." End of call....
My next call was to Visa to initiate a dispute for the charge of $406.48. I reached level 2 with the Visa Reps and was asked to discuss the details. The representative agreed but wanted to see if we could resolve the issue before processing the dispute and I agreed to try.
In less than a minute the Visa Rep used Angie's List to search and find the A&E Dallas Service Dispatch tel#. I put the Visa representative on hold, called the number and spoke to an A&E Dallas persson. She apologized and said they were behind because my tech was sick and asked me to hold. Hmmmm that sounded like BS which was confirmed when she came back and said the appointment was cancelled because (I love this) they didn't have confirmation the repair parts arrived.
End of story; I informed A&E Dallas Dispatch that I'd called 800 Customer service at 7AM and confirmed "parts are here". BTW how was I supposed to know what parts were supposed to deliver? Dallas Dispatch apologize but this apology came an acceptable solution. A&E's tech would be here at 2PM today. Right now it's 1:59. The door bell or telephone has been rung since I hung up.
Here is undeniable proof of how poor the service from A&E is. I explained in detail how 800 Service Center was unable to communicate in real time with A&E Dallas Dispatch. The Dallas dispatch trouble shooter answered, Yes, Mr. Perry, I've heard this "milllion" times. Like Bill Engvall says...Here's your sign.
I called A&E Dallas Dispatch. They say 230 now.
1) A&E provides very poor service.
2) A&E over charges.
If A&E service was free, even at that price, it still might not be worth the cost.
My name is David and I am a member of our A&E Solutions team. I saw your comment and wanted to reach out to you to offer our assistance. We are very sorry to see that you are having such a frustrating experience with your refrigerator. We certainly can see why you are so disappointed and upset over what has occurred with your service. If you would like, we would be happy to contact you directly to discuss this situation and assist in addressing your concerns. At your convenience please contact our office at email@example.com. In the email please provide us with a contact number and the phone number the service is listed under and we will contact you directly. In addition please include your screen name (ppswinc) in your email for reference to your issue.
Thank you,
David W.
A&E Solutions Team
A&E Cares
CHATTANOOGA, TENNESSEE -- Originally posted on 4/21/2009
I purchased a new oven at HHGreg. When it was delivered to my house on April 1, it was delivered with a broken control panel. This means I have not been able to set the clock or control the cooking temperature on my oven for 20 days. The only assistance they have offered is a minimal refund and A&E repair service. I invite you to read my review of their service!
This is the worst company I have dealt within customer relations. April 7 a technician came to my house to repair an oven that had been delivered on April 1 by HHGregg. The technician took pictures of the model and serial numbers of our oven and used that to order a part. He told my husband that he would return the following Tuesday.
So on Tuesday, April 14 we received a call asking if we had our part yet. My husband said no and they rescheduled our appointment. When UPS finally delivered the part that evening at 530 it was the wrong part. So I called the 800 number to attempt to talk with someone. After speaking with 2 people I was finally able to talk with someone who said he was going to have the parts department send the correct part and that it would arrive in 7 days. Later in the evening, around 8 pm, the rescheduling department called me and wanted to reschedule. The lady on the phone told me that her job was to call and reschedule missed appointments and that she could not answer any of my questions.
Two days later I was contacted by the company wanting to send another tech to my house to take another picture of my oven so that they could reorder the part. So I called the 800 number again. Again after talking with 2 different people, I was finally able to speak with someone who helped me. However, the most help she was able to offer me was to have a local manager in my area call me.
The manager finally returned my call. She couldn't accept that we had the wrong part. I finally said 1) the control panel you ordered has tactile buttons and my over is a touch screen, 2) the panel you ordered only has 6 buttons and mine has 28, and 3) you ordered a Maytag and my oven is a Samsung. So at this point she finally realized that I was correct, but I still had to convince her that she had the necessary information in her office to order the part without the need to send another tech to my house.
This was Thursday, April 16. She ordered the part to be expedited to me through UPS and scheduled for a Saturday appointment that I had been told earlier in the week was not available in my area. Yesterday, Monday, April 20, there still had not been a part delivered to my house. I called the 800 number and was told that it had been "shipped" according to their system, but there is no way to track it. I then called my local manager back who also could not track the part that she claimed she had ordered to be delivered within 3 business days. She told me she would have an answer for me by 930 the next day. I am still waiting and it is past 930. In fact, I called her and left a message at 930 and still have not heard anything. I guess this is going to be day 21 of having a brand new oven sitting in my house that does not work.
My advice is to stay away from HHGreg and A & E.
Since my post I have been yelled at on the phone by the local manager for asking too many questions regarding the delivery of my part, I have spoken with her supervisor's assistant in Nashville, I have spoken with One Source, and the customer information Team (CIT) at the A&E 800 number. None of which have been able to tell me anything or do anything to help me other than to confirm that my part was shipped today (rather than yesterday as I was told by Debbie, the local manager, last night), and that my part will be delivered Thursday!
All I want is a little understanding and someone to make this experience better.
Originally posted 4/24/2009 (modified version here)
Here we go! On Tuesday I was told that my oven part would come on Thursday, and this is Friday...no part! On Wednesday I called the Bax Global company based in Atlanta, GA that was responsible for the shipping of my part. The lady I spoke with on the phone had no clue what was going on because she couldn't find the tracking number I had been given in her computer. Odd, I thought. But, I let it go. So yesterday I anxiously awaited for UPS to drive by, but before they did my phone rings. It was Trent from the Nashville, TN office of A & E. He was giving me a courtesy call to let me know that there was a mishap with my part. He says "the part missed the truck in LA and will not arrive to your house until tomorrow". His only response to the torture this company has put me through was this is the shipping company's fault not ours ma'am and I apologize for your inconvenience. His mother should have taught him how to properly apologize because I assure you I was not feeling empathy or sympathy from him. And as we as humans know an apology is meaningless unless there is sincerity expressed. As I hung up the phone with him my other phone rang. It was the owner of Bax Global calling. This is great!!! He was calling to let me know that "there was some miscommunication with your freight. It was mistakenly shipped to Texas. We are going to do our best to have it delivered to our distribution center in your area tomorrow." However, this did not tell me when the distribution center would be able to deliver the part or when we would be able to reschedule a technician to come to our house to completely remedy this problem. So that is when I began trying to call HH Greg again, and I called Samsung. Samsung offered to have the oven fixed by a local company and began the process for this. So I called my friend Debbie to let her know that I would not be needing her service after all and I canceled my work order with her company.
I will keep updating until the oven is working. So far the new company and Samsung have been exceptional to work with. Within 5 minutes of ending my phone call with Amyr I received an email confirming my problem and their solution. The email even included ALL of the contact information for Amyr, Samsung, and our repair company. Who knew you could work with customers so well!!!
Wait!!! I forgot something hilarious. The technician showed up while I was on the phone with Trent. He actually told my husband that the wrong part was ordered on April 7 because the tech didn't look up the correct part number. He said, "he has had to order a bunch of those for ovens so he thought that he knew the number and didn't look it up before he ordered it". What quality service technicians this company offers!
So the moral of the story is consumer beware of companies that lack honesty, integrity, and humanity.
GRAND RAPIDS, MICHIGAN -- Filed against :
A & E Factory Service
3099 28th St SE
Grand Rapids MI 49512-1667
Complaint Description:
I had A&E come out to my home to repair a dishwasher. The dishwasher was making a grinding noise 1 1/2 hours into the cycle. The repair guy came out and said we needed a new pump. We authorized the pump and he replaced it. Paid $335.77 total for repair. That night we ran the dishwasher. The same thing- 1 1/2 hours into the cycle the washer began grinding. NO CHANGE. I was furious. I called the company and they rescheduled to come back out over a week later. Meanwhile I had Apex Appliance repair come out and check my dishwasher the next day. They tested the pump and found that it was not NOT BAD. They said they could not figure out what was wrong with the unit and they did not charge me for the visit. I then put a stop payment on the check after finding out the pump was not bad. Then the second service tech from A&E came out a week later and aplogized for the problem. He determined that the dishwasher needed a new circuit board. I said OK. He oredered the circuit board from my home and told me they would settle up on the billing when they returned to install the circuit board. the circuit board showed up about a week later. I called and rescheduled for the board to be installed. Then a few days later the THIRD tech from A&E showed up to install the board. His name was Steven. he determined very quickly that the circuit board was likely not hte problem. he said that he could install the board but that it would not make a difference. he said that the drain on our dishwasher did not have a vent and that the water was syphoning out of the washer when it should be holding water. I told him that I stopped the check from the original pump repair because the pump was not the problem and I offered to pay for the service call for him to determine the drain problem. He said "that this issue should have been resolved by the last two techs from A&E and he would go back to the office to tell them both what the problem was." He also said " he was not going to collect for the service call because that it should have been diagnosed the first time a tech was thereby them and that we had waited long enough to have this resolved." He took both the pump and the circuit board back with him and I thought the whole matter was resolved. that night I installed the vent in the dishwasher drain line and ran the dishwasher and Wallah! NO MORE GRINDING! Problem solved!! Now, I am getting collection calls everyday from TRS recovery trying to collect on the stop payment check. Everyday two and three times a day!!! I had called A&E multiple times and they would not call me back to resolve. The collection company won't drop the issue unless A&E drops the issue. I feel that being charged for a repair that was not needed, is Consumer Fraud. I feel that I am also being harassed by a collection company that has no business in this matter. I don't know what else to do.
Your Desired Resolution:
I would like the A&E to follow through on what their last technician said he would do. He said that he would take care of this matter and that there would not be any charges. I also would like the collection company to respond by sending me a confirmation that this matter is resolved.
LOS ANGELES, CALIFORNIA -- My Problems start with buying Maytag products, but ends with their preferred appliance repair company, A & E Factory Service. My complete overall dissatisfaction of how A & E Factory Service treats their customers. Having problems with your appliances is acceptable, their service and attitude towards customers is completely unacceptable behavior. I bought these appliances on Maytag's name alone and though they make a great washers and dryers, their presence in the kitchen appliance department leaves a lot of room for improvement. I find it in these tough economy times, that Maytag and their preferred service A & E Factory Service (Sear's?) can stay in business with the service that they provide.
In 2004, I bought all new kitchen appliances from Maytag, right from the beginning the appliances started to break down, mainly with the range and the dishwasher. Somewhere in the range of 3 times each.
Dishwasher is now on its 3rd main brain. I now can diagnose the problem better than some of their own techs.
I was treated unfairly and rudely, not only by numerous agents, but the supervisors as well. I never wanted anything for free, just wanted them to stand behind your products.
Finally with no help from Maytag, I turned to their "preferred" appliance repair company. A & E Factory Service. I have had nothing but problems with these people and a month later, I am seeking another company to come in and take care of my appliance. Fortunately for me, there are plenty of companies in the appliance business willing to help me out. For this, I am grateful.
A & E Factory is now is possession of $158.00 of my money, like a idiot, I paid them up front, thinking they were a reputable business. (Maytag recommended them.) I will try through the court system to get this back.
In closing, buying Maytag has cost me a lot of time, money and frustration. Its not so much about appliances breaking down, its how their company deals with it.
A & E Factory Service is one of the most anti customer service companies I have ever dealt with. Their agents are rude, uncaring, out right lie, never show up for their appointments and from agents, techs, supervisor's, just don't give a damn.
What's ironic is after I decided to have someone else come in and fix my problem. A & E Factory Service immediately sent someone over to pick up the part (Maytag had paid for this, not them) The only time I could get them to do something is when it involved their money. I'm still out $158.00! LOL. I would never allow anyone in my house that acted like this. They are bullies and I will deal with them in court.
I can only hope for potential new customers, Maytag does the right thing and stand behind their products, but at all cost, stay away from A & E Factory Service, believe me, only head aches and frustration will prevail!!!!
CLEVELAND, OHIO -- The worst service I have ever received from a company ever. Over priced, no one knows what they are doing at this company. huge mess
I called regarding a 2 year old refrigerator that was not cooling properly. Repairman came out, barely looked at the fridge, did not take anything apart, and decided it needed a new evaporator cover, $400 to repair and I needed to wait two weeks until my parts could be delivered to my house and for the appointment.
The day before my appointment comes and I realize I have not received the part. I called A&E and they told me the part was delivered somewhere in Cleveland and they don't know where. I have to wait until the day of my appointment and hope the repair man has it. 2 hours into my appointment time slot, I receive a call, my part is at a warehouse in Cleveland and supposedly there's no one there and they can't pick up my part.
So, I rescheduled for 5 days later, called the parts department 3 times to try to arrange to get my part somehow, no return phone call . The day before my new appointment I demanded the repair man pick up my part and I get confirmation of this from A&E.
The day of my confirmed appointment comes and goes by. I called A&E and they said I don't have an appointment scheduled today! It is scheduled for the next week, an appointment I didn't make!
At this point, I have to cancel the service altogether, they've missed 2 appointments, and have no idea what they're doing.
I started all over again with a new company and turns out I need 4 things repaired not just the evaporator cover. So, the repair that A&E wanted to do wouldn't have even fixed my fridge.
Oh and by the way. The new company repaired 4 things in my fridge for the same cost that A&E wanted to charge to repair and replace one.
NASHVILLE, TENNESSEE -- I have posted my complaints on several sites. I just hate it that this company is contracted by the big appliances companies because they don't deserve to be in business. My saga with A&E began when our Jenn Air microwave shorted out (out of warranty of course). I called Jenn Air and they sent me to A&E. Made appt. and in two weeks tech shows up for repair. Let me preface this by saying the microwave is at our 2nd home, which is a 90 min. drive each way from Nashville. This company gives a window of 8am - 5pm, so appt. day is basically shot for me. Tech walks in and looks at microwave and doesn't even know how to get it out of wall space. He asked my husband to help him and at that point he admitted that he didn't know how to work on Jenn Air. I called A&E and they rescheduled appt #2 for two weeks later. I requested said tech not be sent back as he was incompetent with appliance.
Appt. 2 rolls around, new tech shows up, diagnosis problem and orders part, which I have to pay for as well as service call upfront. $129 + $16 parts. We scheduled. #3 for two weeks later. Appt. day comes and I get a call about 2pm and it is the first incompetent tech saying he's on his way. I asked if he now knew how to work on appliance and he said no. I told him not to come and called A&E again to ask why he was sent when I requested he not, and schedule appt. #4 for two weeks later.
Appt. #4 rolls around, I wait all day and get a call about 2 pm saying the tech had hit a deer and would have to cancel. Reschedule for #5 appt. two weeks later. #5 rolls around, tech shows up and fixes appliance. I asked about the deer accident and he said he was on the safety team and didn't know anything about the accident. I filled out a survey with very low scores and asked that customer service call me regarding this fiasco. All in- I spent 15 hours driving, 5 full days of waiting at second home, hundreds of cell phone minutes used making appts., trying to communicate with non English speaking call center, pleading to be connected to executive offices and endlessly on hold. I waited three weeks for customer service to call me after appt. #5 and finally broke down and called them to ask for reimbursement of service call payment, they only offered $25 which was the icing on this very big, very stressful cake.
Do not use this unprofessional, incompetent, dishonest company if you can help it. I can't believe they continue to be in business with the shoddy and shady way they treat their clients. All shameful, in my humble opinion.
HOFFMAN ESTATE, ILLINOIS -- First getting a technician to my house was a mess. Window was for 1-5 p. m. on a work day, which required scheduling to be off work. Technician tried to come two hours early but I was working out of town so he set up for next Saturday. Or so he said. At the same time, he reported replacing a part on the day he did not come.
Requested different technician who came during the scheduled time but would have to come back after part was ordered. New appointment set for the next Saturday [so I've burned two work days and two Saturdays}. A&E pushed back that appointment a week because I had requested they not send the first guy. But they didn't tell me. This is where it gets early. I get Denise on the phone with customer service. First she says I should know A&E's policies since they came to my house in 2009 and 2011 and I had no reason to be upset that they had change my appointment -- without telling me. She said the technician would have called on his way -- in a week.
They moved my appointment because the technician I had requested -- the guy against whom I filed a complaint -- was the only one working in my area on that day, Saturday May 18. Bottom line, she said, was I would not get service on that day. But the technician I had requested would come on May 24. On May 24, the first technician came despite my request that he not be sent. That technician said he was not -- in fact -- working on the day even though Denise had said he was the only one on duty in my area. Called and got Denise again. Call lasted less than a minute. I told her how badly I felt she had handled the first call and that I was upset that they had sent the guy I asked they not send. I told her that I wanted to let her know that I would be filing a complaint. Her response was to tell me she could no longer talk to me and that A&E would "NEVER" come to my house again. I asked if she was kidding and she said not and that she was putting it in my file. Then she hung up.
I'm dumbfounded. She either does not have the disposition to be a customer service person, she is having a really bad life and taking it out on others or she needs a great deal of training. I wrote A&E and its parent companies -- Whirlpool and Sears. Wonder if anyone will respond. All I can say is stay away from A&E if this is an example of how much the company values its customers.


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To find a doctor, call 800-667-5356 or click below:
Find a Doctor
Request an Appointment
En Español (Spanish Version)
Definition | Reasons for Procedure | Possible Complications | What to Expect | Call Your Doctor
A spinal fusion is a surgery to weld together two or more vertebrae. Vertebrae are the bones that make up the spine.
There are several different types of spinal fusions based on factors, such as the part of the spin involved, placement of the incisions, and the parts of the vertebra that are initially fused. All fusion surgeries include the use of a graft that is made of bone material. It stimulates healing and encourages the two bones to heal together into one solid bone. The graft may be a piece of bone from the hip, a piece of bone from a cadaver, or artificial bone material.
Spinal nerves exit the spine between the vertebrae. Damage to the vertebra and the disc that sits between them can put extra pressure on these nerves. The irritated nerves can cause pain and weakness in the areas of the body affected by the nerve. Spinal fusion may be considered if all other methods of treatment (medication, rest, physical therapy) have not been able to relieve pain or disability. A spinal fusion removes damaged tissue and locks the two vertebra in place to prevent irritation of the spinal nerve between the vertebrae.
Medical conditions that may lead to spinal fusion include:
Problems from the procedure are rare, but all procedures have some risk. Your doctor will review potential problems, like:
Before your procedure, talk to your doctor about ways to manage factors that may increase your risk of complications such as:
Your doctor may do the following:
Before your surgery:
General or spinal anesthesia may be used. With general anesthesia, you will be asleep. Spinal anesthesia will numb an area of your body, but you will be awake.
Spinal fusion can be done by open surgery or using a minimally invasive technique. The exact steps will depend on the type of spinal fusion that is being done. Some examples include:
Another option called
With all surgeries, the incision will be closed with stitches or staples.
Copyright © Nucleus Medical Media, Inc.
4-6 hours (sometimes longer)
Anesthesia will prevent pain during surgery. Pain and discomfort after the procedure can be managed with medications.
3-4 days (sometimes less, sometimes more, depending on age, overall health, and extent of surgery)
You may receive the following care at the hospital:
During your stay, the hospital staff will take steps to reduce your chance of infection such as:
There are also steps you can take to reduce your chances of infection such as:
It will take several months to a year for the bones to fully fuse, but symptoms may improve earlier. During recovery, it is important to follow posture and activity recommendation to help the bones stay in proper alignment.
Certain activities like heavy lifting, twisting, or strenuous activities will need to be avoided during recovery. Assistance with daily activities may be needed. Physical and occupational therapists can demonstrate how to do certain activities without placing stress on the back. Some limitations may need to be followed even after recovery. The fusion will limit some flexibility of the spine but the difference should not make a significant impact on daily activities.
Time off from work ranges from 4-6 weeks to 4-6 months. The length of time depends on your age, overall health, and the physical demands of your job.
Rehabilitation may be done in a hospital or at an outpatient clinic. The program will likely include:
Following your rehabilitation program will speed your recovery and reduce discomfort.
It is important for you to monitor your recovery after you leave the hospital. Alert your doctor to any problems right away. If any of the following occur, call your doctor:
If you think you have an emergency, call for emergency medical services right away.

subset: commoncrawl


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Wednesday, November 28, 2012
Simple Vintage Chalkboard Christmas Tree
The chalkboard wall in my entry foyer got Christmasified.
Because I used magnetic primer under the chalkboard paint, I was able to turn a bunch of vintage clip-on earrings into magnets to use as ornaments on our chalk tree.
My Christmas decorating plan this year is based on simplicity. In years past I've spent so much time decorating to celebrate this holiday that I've left myself little time to actually celebrate. With two kids, ages 6 and 8, the excitement level is on high and I want to savor these precious moments. So this year, I've vowed to sprinkle little bits of Christmas cheer around the house and then sit back and enjoy the magic of the holiday (with a hot cup of eggnog coffee most definitely in hand!). And honestly, these little sprinkles of holiday cheer have brought me and my family more joy than the huge displays I've done in previous years.
May the pure joy of the season fill your hearts and homes for the King was born to give us a life worth living!
*Linking up at Savvy Southern Style
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We are also looking for feedback on how you would like to see the front-page laid out (i.e. column/tiered design, any additional features, etc...), and any other areas you feel need a complete re-design.
Phoronix.com (as well as other associated sites) deploy an unique content management system dubbed PHXCMS. To date, PHXCMS has went through four large-scale revisions since Phoronix was launched in 2004; however, we are beginning to formulate some plans for the fifth major revision. Presently the code is quite impressive under the hood (if we may say so ourselves ), but revision 5 of PHXCMS should bring some unique features for our readers, and are presently not capable by the other CMS systems. With that, we are also looking to see what site features our forum goers would like to see at Phoronix.com – such as more integration with the forums, custom RSS feeds, or what have you.
Due to the massive undertaking we have planned with PHXCMS 5, and the limited resources, we don't intend to roll out this new update for at least a couple more months – the full-blown update will likely not take place until Q1'2007. PHXCMS is written 100% in-house and while right now it isn't publicly available for other web-masters, once we have spruced up some features and cleaning up the code, we may open-up the content management system to the general public.
The site layout and theme won't change much with this update other than cleaning up the code with more XHTML + CSS improvements (eliminating the last of the tables and a few other messes), tweaking a few colors, and other random highlights -- excluding all of the new user features to come. There still may be some new improvements that aren't known at this time, or if we will fit it into version 5.
More information to come soon...
Last edited by Michael; 08-04-2006 at 10:54 PM.
We are also looking for feedback on how you would like to see the front-page laid out (i.e. column/tiered design, any additional features, etc...), and any other areas you feel need a complete re-design.
So far, I haven't quite noticed any drastic change so most of the upgrades must be underneath.
I have a question on compatibility on Opera browsers because the layout of the front page seem kind of "off". I'll put up a screenshot to illustrate my point.
As you can see the headline is moved to some other place and blocks most of the first news piece. Is there anyway to remedy this? Thanks!
Last edited by niniendowarrior; 08-15-2006 at 08:17 PM.
No drastic changes yet, since all of the features are still under development and not active.
Oops, thanks for pointing out that home-page flaw. I will ensure it gets corrected in PHXCMS5.
Using an early version of PHXCMS5 will be the back-end of SpreadGNOME.org later this month (e.g. features -- calendar functions, improved user/image verification, improved options for community-created content).
Last edited by Michael; 08-15-2006 at 08:42 PM.
I actually noticed that last week but I thought it was some minor glitch or something. It's only now that I realize your webstaff could do something about it.
Anyway, great site and keep it up!
What version of Opera are you using? This is the first time I have heard the problem reported.
I checked opera on my computer and the same offset appeared.
Version 9.01
Build 400
Platform Linux
System i686, 2.6.17
Qt library 3.3.6
Java Runtime Environment installed
We should begin rolling out our first batch of noticeable changes next month for the CMS upgrade.
Basically lots of code cleaning and other maintenance is presently going on.
Comments/thoughts are still welcome.
Hopefully on/by September 1st we will be committing our first set of changes to the live server. As mentioned earlier, some of the new features will be implemented gradually, etc...
This first step is a massive code cleanup which should greatly improve the efficiency, load time, and browser compatibility (those few bugs that presently exist).


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Wireless (Wi-Fi) Internet
We offer free wireless internet to our shoppers at this Simon mall. Any shopper with a Wi-Fi enabled laptop, tablet or smartphone can easily log onto the Wi-Fi network. All shoppers have to do is open their web browser or select "Simon WiFi" (the SSID name) from their available list of wireless networks to get to the Simon Malls Wi-Fi landing page. All shoppers that choose to use the Wi-Fi network at this mall must agree to Simon Wi-Fi Terms & Conditions of Use prior to using this free service. If there are any issues or questions, shoppers and tenants should contact the Wi-Fi network technical support hotline at (888) 726-5930 for assistance.
Foreign Currency Online Ordering with Travelex
Order your travel money online for convenient home delivery. Did you know that some Simon mall locations also include retail Travelex stores for your convenience. Travelex is the world's largest retail foreign currency exchange specialist, with over 1000 stores around the world. We can provide you with over 75 foreign currencies as well as a Cash Passport that can be pre-loaded with either Pounds or Euros and includes chip & PIN technology, a must when traveling in Europe. To get started, visit Travelex now.
Simon Giftcard®
Give the gift of shopping with a Simon Giftcard, available at Simon Guest Services® in denominations ranging from $20 to $500. There are no fees after purchase and the funds do not expire. The Simon Giftcard can be used anywhere Visa or American Express are accepted. See cardholder agreement for complete terms and conditions.
AED (Automatic External Defibrillator)
Prairie Heart Institute has provided two AED machines for use within White Oaks Mall. One machine is located on the Upper Level, Macy wing, and the other is located on the Lower Level, underneath the Center Court escalator.
Baby Changing Station
Baby changing stations are available in the NEW Family Restroom located across from the Children's Play Area located on the lower level Sear's wing. Public restrooms are also located on the second level by the Food Court.

 Baby changing stations are also available in the Family, Men's and Women's Restrooms located behind the Food Court. Shopper's may also use the restroom stations located inside Bergner's, Macy's and Sear's.
Fax & Copies
Fax and copy service is available at the White Oaks Mall Management Office during regular business hours Monday thru Friday from 8:30 am to 5:00 pm, for a nominal fee.
 The Mall office is located on the upper level behind the food court.
iPhone® & Android™ App
The Simon Malls Mobile App can help you find your favorite stores, dining and entertainment options at the Simon Mall nearest you. You'll also be able to check out the latest deals and events available at your favorite mall right from your phone. And there are many more features designed to enhance your shopping experience including mall maps & gift card balance check. Download the free app from the App Store℠ for iOS powered devices or from Google Play™ for Android powered devices today. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.
Lost and Found
You can reach the Lost and Found department by calling (217) 787-0110 Monday thru Friday from 8:30am-5:00 pm.
Mall Walking
White Oaks Mall is open for mall walkers Monday-Saturday at 8:30 a.m. and Sunday at 10:00 a.m.

 Each level is equal to 1/2 mile.
White Oaks Mall offers free parking to all of our customers. In addition, handicapped-accessible parking is available at all White Oaks Mall entrances.
Shopping Bags
Shopping bags are available at Simon Guest Services located on the Lower Level, next to Center Court. The cost for bags is $1 and the proceeds benefit the Simon Youth Foundation.
Books of stamps are available to purchase at Kirlin's Hallmark located on the Lower Level in the Macy wing. First class mail may also be dropped at Kirlin's Hallmark in store mailbox.
Kiddie Kruzzer strollers are available for a small rental fee. Strollers are located at the following mall entrances: Lower Level at the Hancock entrance and Lower Level at the ITT entrance.
TDD Phone
The TDD Phone is located on the Upper Level adjacent to the Food Court.
Wheelchairs (Complimentary)
Courtesy wheelchairs are available for use while visiting White Oaks Mall. Visit Simon Guest Services located next to Center Court on the Lower Level. For handicap assistance at our entrances, please call the Security Line at 217.787.8563.
 In order to utilize a wheelchair, a form of ID must be presented or an imprint of a credit card must be left with Simon Guest Services.
Enhanced Cellular Connectivity
This property features enhanced cellular connectivity that improves the signal strength and brings the cell phone tower inside of the mall.

The SYF Coin Wishing Wells bring in funds for Simon Youth Foundation (SYF) programs. The SYF helps provide economical, educational and career development opportunities to local youth. All of the proceeds collected from the SYF Coin Wishing Well go to the Simon Youth Foundation.


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Men's Wolverine 6" Steel Toe WP/Insulated Work Boot W04102 Quantity in Basket: noneCode: WO4102 Price:$164.99 Choose Size:<Click to Select> 7 XW (3E - Extra Wide)7.5 M (Medium)7.5 XW (3E - Extra Wide)8 M (Medium)8 XW (3E - Extra Wide)8.5 M (Medium)8.5 XW (3E - Extra Wide)9 M (Medium)9 XW (3E - Extra Wide)9.5 M (Medium)9.5 XW (3E - Extra Wide)10 M (Medium)10 XW (3E - Extra Wide)10.5 M (Medium)10.5 XW (3E - Extra Wide)11 M (Medium)11 XW (3E - Extra Wide)11.5 M (Medium)11.5 XW (3E - Extra Wide)12 M (Medium)12 XW (3E - Extra Wide)13 M (Medium)13 XW (3E - Extra Wide)14 M (Medium) Quantity: Men's Wolverine Steel Toe WP/Insulated Work Boot WO4102 Scroll Down For 360° Video Clip - Image Above Reflects Color More Accurately ANSI/ASTM I75 & C75 Approved Wolverine 6" Barkley Durashock Steel Toe Waterproof & Insulated Work Boot Waterproof Full-Grain or Nubuck Leather Upper Dri-Lex Lining 400 Grams Thinsulate Ultra Insulation Removable Full-Cushion Dual-Density Polymer Footbed Lightweight PU Midsole Direct Attach Construction Nylon Shank Durashocks Vibram Rubber Lug Outsole Oil - Water - Abrasion - Chemical - Heat & Slip Resistant Outsole Electrical Hazard Rated Color - Gold Nubuck VIEW LEGEND Shop Accessories: Men's (All) | Women's (All) or by category below Men's Socks Women's Socks Safety Glasses Overshoes KG'S Boot & Leather Guard Insoles/Inserts New Page 2 Does your company need a better source for safety footwear? Fill out our simple questionnaire and we will call your safety manager to set up a program Take Questionnaire
Does your company need a better source for safety footwear? Fill out our simple questionnaire and we will call your safety manager to set up a program Take Questionnaire


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Top Definition
An interface or layout that has too many bright colors, often hideously contrasting for maximum eyestrain. Prevalent in MacOS and recently Windows XP that have extremely colorful menus and buttons. The term "angry fruit salad" refers to the fact that canned fruit salad often looked unnaturally colorful, almost neonlike. The sight of such a color jumble was then referred to as an angry fruit salad.
I don't like the iMac's OS...too much angry fruit salad.
Fluid가 작성
2004년 05월 28일 (금)
1 more definition
a gui that has too damn many bright colours
bill: bah look at that gui it looks like angry fruit salad
pill: ya its 2 colorful
pill: ya its 2 colorful
unusu-al가 작성
2003년 09월 12일 (금)


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Shop for the best deals on a Hunting Men's Vest at Sportsman's Guide that carries a variety of styles for all outdoor activities including Camouflage Hunting Vests, Blaze Orange Vests for added visibility and protection or Camo patterns such as Mossy Oak and Realtree to become virtually invisible. Find great deals on your vests from the top manufacturers like Scentblocker, Gamehide, Artic Shield, Guide Gear, and more and all for amazingly low prices!
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Non-Member $2.49 Buyer's Club $2.24 -
Hunter's Specialties® Super Quiet Safety Vest
Was $6.99 Non-Member $4.99 Buyer's Club $4.49


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"Great" (E1016)
"I ordered these in orange for my 8 year old daughter's fastpitch team. The girls loved them!! They looked so cool that we received several compliments from other teams. In fact, our first opponent liked them so much that they ordered them in blue." (E3174)
"great shirt using it for my team shirt for games for the coach." (E177)
Wilson NFHS Jet Competition Basketballs SET OF 12 [E92321]


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Scene Info - Marley Mac, Scene #01
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Faster trains about to start running in state
WHITE RIVER JUNCTION — Faster trains are about to start running along the Connecticut River, south of White River Junction, following an upgrade.
Starting Monday, trains traveling south of the community to the Massachusetts border will be running as fast as 79 mph, about 20 miles faster than the current speed limit.
Officials warn that drivers and pedestrians will have less time to react to oncoming trains at railroad crossing with the increase in speed in southern Vermont.
Windsor Police Chief Stephen Soares said there are at least three crossings in Windsor with lights to warn of upcoming trains, but he guessed that there are numerous private crossings that don't have any warning signals.
"My personal observations of trains traveling through Windsor have actually caused me some concerns, but nothing like the heightened state of concern I would have if a train came anywhere near Windsor at 79 mph," he said.
The speed limit for Amtrak's "Vermonter" traveling between White River Junction and St. Albans, which is just north of Burlington, also will increase, from 55 mph to 59 mph.
The speed increase was made possible by improvements to 220 miles of New England Central Railroad track funded in 2010 by a $50 million federal stimulus grant. Rail beds, bridges and tracks were upgraded for passenger and freight trains.
Upgrades were made at 46 rail crossings on public roadways but many non-gated crossing are on private roads, said Trini Brassard, an assistant director for the Vermont Agency of Transportation. VTrans had to add lights and gates to every public crossing south of White River Junction.MORE IN This Just InWAITSFIELD An armed robber held up the Northfield Savings Bank on Tuesday afternoon, the second... Full StoryBOYS TENNIS Full StoryMORETOWN Randolph rapped 11 hits and was helped by nine Harwood miscues during a... Full Story -
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Please Note: By clicking a link to any resource listed on this page, you will be leaving this site.
American Red Crosshttp://www.redcross.orgThe American Red Cross helps prepare communities for emergencies and works to keep people safe every day. The website has information on first aid, safety, and more.
Society of Vascular Surgeonshttp://www.vascularweb.org/patients/childrensactivitybook/To learn more about veins, arteries, and blood, print this activity book for kids from the Society of Vascular Surgeons. The book includes lots of activities and fun facts.


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Photo Gallery
KBA Annual Meeting 2012
KBA President J. William Coley presided over the Annual Meeting of the Knoxville Bar Association on Friday, December 14, 2012. The following KBA members were elected as officers for 2012: Wade V. Davies - President-Elect, Tasha C. Blakney - Treasurer and – Wayne R. Kramer - Secretary. The membership elected the following to the four open positions on the Board of Governors: Doug Blaze, Chris McCarty, Hanson Tipton, and Chancellor John Weaver. Heidi A. Barcus assumed the presidency of the Knoxville Bar Association at the close of the meeting.


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HEAT oven to 375ºF.
MIX cream cheese spread and bacon until well blended.
SEPARATE each can of dough into 8 triangles. Cut each triangle lengthwise in half. Spread each dough triangle with 1 generous tsp. cream cheese mixture. Roll up, starting at shortest side of triangle; place, point-sides down, on baking sheet.
BAKE 12 to 15 min. or until golden brown. Serve warm.


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Blanc Rectangular Bakers
Ideal for both cooking and serving, these classic bakers will become an everyday staple in your kitchen. Our porcelain is fired at high temperatures, creating a smooth, non-porous finish that's easy to clean and resists stains, chips and scratches. Safe for oven, microwave, dishwasher and freezer.
All Bakeware
Revol Belle Cuisine Rectangular Roasting Dishes
$40.00 - $185.00


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Home � NH Angle
Iowa, N.H. enter into concealed permit reciprocity agreements with W.Va.
"These new agreements are great news for legal gun owners in West Virginia who wish to practice their Second Amendment rights when they travel to and through other states," Attorney General Patrick Morrisey said in a news release Wednesday.
Judge says no to Subaru dealership in Portsmouth
Public release urged for report on cop's inheritance
Settlement nears in milk truck crash
Neighbors in legal divide over fence
Rockingham County programs mean fewer inmates, says jail boss
Insurance dispute continues
Skier can't sue school
Ms. Tilton goes to Washington: Can she beat the government?
General News
New Hampshire Young Republicans engulfed in early blast of 2016 drama
CONCORD, N.H. -- The annual meeting of the New Hampshire Young Republicans Federation is not the kind of event that typically generates much interest outside the group�s membership. This year, however, it is the site of a brewing conflict between young conservative activists on one side and the New Hampshire Republican Party and a top hire for Sen. Rand Paul�s presidential campaign on the other.
Advisory board to work on Pease water contamination
PORTSMOUTH � Mayor Robert Lister has named a seven-person community advisory board to address issues around the water contamination and subsequent blood testing protocol at the Pease International Tradeport.
Master jeweler David Bellman and Segway inventor Dean Kamen unveil Aquasonic Wave for Daytime Emmy stars
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The New Hampshire Credit Union League (NHCUL) hosted the inaugural New Hampshire Credit Union/Make-A-Wish Night at the New Hampshire Fisher Cats (Double-A affiliate/NY Giants) vs. Connecticut Defenders (Double-A affiliate/NY Yankees) baseball game on Saturday, August 2, 2008. More than 4,500 spectators attended the game, including 400 New Hampshire credit union employees, friends and family members.
"I am pleased to announce that more than $1,600 was raised for Make-A-Wish Foundation® of New Hampshire (Make-A-Wish) at the Fisher Cats vs. Connecticut Defenders baseball game," stated NHCUL President and Social Responsibility Committee Chairman, John R. Young. "Representatives from two New Hampshire credit unions volunteered their time to work a concession stand and sell 50/50 raffle tickets to raise funds for Make-A-Wish. A portion of the game's ticket sales were also donated to Make-A-Wish," added Young. "Fundraising events, such as the Fisher Cats game, are just one of the many fundraising events the NHCUL conducts annually for Make-A-Wish. For the NHCUL to reach its' 2009 fundraising goal of $150,000 for Make-A-Wish, events such as the NH Fisher Cats games are essential," added Young.
The highlight of the evening was the first pitch, repeated five times, by five children involved with Make-A-Wish. These five children had the opportunity to meet members of the Fisher Cats, receive autographs and sing the National Anthem with the team on the field. Julie P. Baron, CEO of the Make-A-Wish Foundation® of New Hampshire, an organization that strives to grant wishes of children with life-threatening medical conditions, thanked the NHCUL for their contribution. "Seeing the smiling faces really speaks volumes for the joy this evening was able to bring to these Wish Children. Hearing Wish Child Steph, tell the story of how throwing out the first pitch helped her gain the strength to accomplish something she never thought she would do is truly inspirational. Our Wish Dad Ken, commented on how both his children now have a lasting memory to share at Show and Tell this school year, along with their autographed NH Fisher Cats baseball! The NHCUL truly helps enrich the human experience with hope, strength, and joy throughout the year, we can not thank them enough for their gracious contributions," stated Baron.
New Hampshire Credit Union Leagues is a trade group representing New Hampshire's 26 consumer owned credit unions. Credit unions are not-for-profit financial cooperatives and offer a variety of consumer financial services to over 403,000 New Hampshire residents and more than 85 million Americans.


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SMF Feedback and Discussion
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Jeff Casale
Corporate Senior Vice President and General Manager, Americas
Jeff Casale joined VMware in July 2010 and leads business operations for the company's Americas region, bringing more than 20 years of experience in U.S. and international markets, storage and information software, and global sales and service. He is responsible for strategic planning, business operations, go-to-market and management of key functions for the region including sales, channels, services and field marketing.
Prior to VMware, Casale spent 19 years at EMC, where most recently he led global channels, OEMs and go-to-market strategy. While at EMC he also held executive and operational leadership positions for sales and services across Latin America and for the company's Europe, Middle East and Africa (EMEA) region. Casale holds a bachelor of science degree in finance from Boston College.


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Giants face tough test in San Diego's pitching staff
Padres' Ross to kick off series opener against San Francisco's Cain
In their final game at San Diego's Petco Park during the 2013 season, the Giants scored 13 runs. That might be a reasonable goal for the entire three-game series they'll play against the San Diego Padres starting Friday.
The Padres rank an impressive third in the National League with a 2.89 ERA, including 2.50 at home. San Francisco won't have to face Padres ace Andrew Cashner, who owns a 1.27 ERA. But the Giants still must confront some challenging hurlers as they attempt to win their third series in a row.
The Giants will begin the series against Tyson Ross, whose career record against them (0-2, 4.50 ERA in five appearances) is somewhat deceiving. On May 19, 2012, Ross matched Ryan Vogelsong zero for zero and maintained a shutout for six innings. But Ross disappeared after allowing a couple of baserunners in the seventh as the Giants prevailed, 4-0.
Ross' 3.12 ERA this year indicates that his truncated shutout against the Giants wasn't ancient history. He has allowed three earned runs or fewer in each of his three starts this year and is coming off a victorious seven-inning effort in a 5-1 decision over Detroit last Sunday.
The Giants and Eric Stults, San Diego's starter on Saturday, are no strangers to each other. The left-hander's 15 starts and 17 overall appearances against San Francisco are his most against any Major League team. Despite a 5.21 career ERA against the Giants, Stults has found a way to beat them more often than not, posting a 6-4 mark.
Left-hander Robbie Erlin, who's scheduled to start Sunday's series finale for San Diego, can legitimately approach this assignment with confidence. As a rookie last Sept. 3, Erlin blanked the Giants on three hits through five innings before faltering in the sixth and being charged with a pair of runs.
Of course, the Giants' rotation is more experienced and celebrated, composed entirely of former All-Stars. Thus, the starters' recent improvement was somewhat expected.
Giants starters compiled a 3.38 ERA the first time through the rotation. That figure ballooned to 6.14 the second time around. But the staff demonstrated its potential during the turn that ended with Vogelsong's one-run, six-inning performance Wednesday, posting a 3.16 ERA. Matt Cain, who took the loss despite allowing just one run in seven innings of Saturday's 1-0 loss to Colorado, gets the start in Friday's opener.
Being so pitching-oriented means that the Giants play plenty of close games. In fact, they've participated in seven consecutive one-run decisions, the most in franchise history since they played eight in a row in 1910.
"It's good for these guys to know that every play, every pitch counts," Giants manager Bruce Bochy said.
Giants: Affeldt feels strong again
Sixteen games into the regular season, Jeremy Affeldt experienced Opening Day. That is, his own personal season opener.
Having overcome a sprained right knee -- and a serious groin injury before that -- Affeldt excelled Thursday in his first appearance of the year, pitching two shutout innings as the Giants fell to Los Angeles, 2-1.
"I was blessed to be able to get out there," said Affeldt, who was reinstated from the 15-day disabled list Wednesday.
Pitching again was a long time coming for Affeldt, 34. In his mind, he essentially was sidelined since last July, when the groin injury and subsequent surgery put him on the DL. Affeldt pitched in only 39 games last year -- his fewest since 2004, when he made 38 appearances as a part-time starter.
Affeldt concluded his first inning of work, the eighth, with a nifty play. He grabbed Scott Van Slyke's one-out comebacker and noticed that Adrian Gonzalez, the runner at second base, had strayed too far from the bag. Affeldt ran at him to start a rundown that turned into a double play when the Giants caught Van Slyke at second base.
Padres: Desperately seeking offense
Padres starting pitching has allowed three or fewer earned runs in 14 of the team's 16 games this season, and the rotation now owns a 3.22 ERA.
Problem is, as good as the pitching has been, the offense not only hasn't been on the same page, the hitters haven't even been in the same chapter. San Diego pitchers are receiving the worst run support in the National League at 3.38 runs per game, the fourth-lowest figure in the Majors.
"We're just not hitting at the rate we need to hit," manager Bud Black says. "Right now, it's just tough sledding offensively."
Worth noting
• The Giants' bullpen owns a 1.63 ERA. They have five relievers with at least seven appearances and an ERA of 2.00 or lower: Santiago Casilla, Juan Gutierrez, Javier Lopez, Jean Machi and closer Sergio Romo. San Francisco relievers combined to go 3-1 with a 0.54 ERA during the team's nine-game homestand.
• Opponents are hitting .326 (29-for-89) off Madison Bumgarner this season. Last year, his .203 opponents' average against ranked as the third lowest in the National League.
• Chase Headley has not been in the starting lineup for the past two games because of a mild strain of his right biceps. He pinch-hit in the seventh inning of Thursday's 3-1 loss to Colorado. Black said he was only able to hit right-handed because of the strain. The Padres are hoping to avoid a DL stint with him but it is unlikely that Headley will be in Friday's lineup.
• The Padres have a Major League-leading 24 doubles over their past nine games, dating back to April 8.
Chris Haft is a reporter for MLB.com. Read his blog, Haft-Baked Ideas, and follow him on Twitter at @sfgiantsbeat. This story was not subject to the approval of Major League Baseball or its clubs.


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More Nakoma taxes paid; penalties still an issue
County coffers were recently replenished with a second check in the amount of $235,508 from Nakoma Associates LP (NALP) for the payment of back taxes on Gold Mountain assets purchased from bankruptcy last April. This reduces the outstanding tax bill for the Nakoma Golf Resort to $440,000 and brings the total of Nakoma Associates' tax payments to $440,500, a halfway mark.
Along with the reduced assessments to clubhouse and golf course, County Assessor Chuck Leonhardt lowered values on the villas based on the relief that was extended to the owners of individual villa interests. That recalculation of five "parcels," which had just been implemented during the writing of part one of this series, resulted in a decrease of $35,263 in their total tax liability.
Between the recalculation of timeshares and villas and the lowering of assessment values of the clubhouse and the golf course, a total of about $95,500 has been shaved off the Nakoma tax bill since its sale to Nakoma Associates.
But, according to Isaac Rothschild, attorney for the Schomac Group, the bulk of NALP's dissatisfaction stems from interest that has been accruing from 2004 and 2005.
In a letter to Plumas County Counsel Craig Settlemire, Rothschild suggests a couple of approaches that the county might consider. Although generally constrained from going back further than three years, NALP's attorney found that the county could cancel penalties and charges if the delinquency was due to reasonable causes and circumstances beyond the taxpayer's control.
"The failure to pay the taxes as they came due was clearly beyond the control of NALP as it was not the owner of the land at the time the tax became delinquent and continued to incur penalties and interest, creating new delinquencies," said Rothschild.
County counsel responded, "If we accept your argument that the failure of a predecessor in interest to pay taxes before they became delinquent is beyond the control of the current owner of the property, every purchaser at a foreclosure sale, bankruptcy sale, or any purchaser subject to taxes would be entitled to a waiver. It is our understanding that your client knowingly bought the property from the bankruptcy trustee as to the accrued taxes, penalties, and interest and undoubtedly received a lower price giving credit for such encumbrances."
The second proposal, wrote Rothschild, would be for NALP to pay the entire tax liability, if there were an agreed-upon settlement with regard to future tax credits or agreed-upon refund in place prior to payment.
Settlemire responded that in regard to seeking a refund based on an alleged error in the assessment, the Plumas County assessor had already lowered values on the clubhouse and golf course as well as the villas. "The assessor does not expect to make any further changes."
Settlemire then reviewed the process that the county follows: first the taxes must be paid in full, then an appeal for a refund can be filed with the Board of Equalization (i.e., Board of Supervisors). NALP should provide any facts showing any errors in assessment and provide that documentation for staff review.
"While the decision to issue a refund and enter into a settlement is for the board alone, staff may evaluate the evidence and determine the recommendation that may be made to the board," he finished.
In a follow-up e-mail written prior to Plumas County's response, Rothschild declared, "At this time, the Schomac Group is prepared to pay all unpaid taxes regardless of whether any future agreement is reached; hopefully, this will provide some relief to the county."
There was a big "however": "However, the payment of all the taxes and especially the accrued penalties and interest will deplete the working capital for Nakoma Golf Resort. If an agreement cannot be reached with regard to future tax credits, the Nakoma Golf Resort will be forced to close the golf resort. The Schomac Group will change roles from an operator to a land speculator waiting for times to get better before any more money is invested into the property," Rothschild wrote.
So, in summation, the Plumas County Board of Supervisors cannot meet as the Board of Equalization to review the case until a formal appeal has been filed. A formal appeal for a refund cannot be filed until the taxes are paid in full.
As of press time, Plumas County Administrative Officer Jack Ingstad reported that no such appeal had been filed with the county.