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The Citizen Experience Needs Us
The user experience field is named after its intended beneficiaries. Users, end-users, customers—all of our terms for people are commercial or pragmatic, which stands to reason since most of us spend most of our time creating or improving experiences on behalf of profit-oriented businesses.
Lately, I've started thinking that our view of the human as a "user" is incomplete. Yes, interacting with interfaces does come down to using technology, but just as "customer" is a more comprehensive term in the commercial realm, we need another term to describe other important relationships in people's lives.
One of the most important relationships people have is with government. Whether at a local or national level, citizens interact with their governments in myriad ways, and these days those touchpoints increasingly take place via websites, phone apps, or other types of technology. Anyone applying for a business license or a building permit, paying taxes, looking up public records, or requesting benefits is participating in an interaction where they are something more than a user. These relationships aren't exactly voluntary the way commercial relationships are, but at the same time, the public nature of these services makes the user a co-owner in a way that customers typically are not. And most citizen experiences don't properly reflect this reality although they should, and it's interesting to think about how they'd be different if they did.
The idea that government is inefficient and unpleasant to deal with is almost axiomatic at this point, but it doesn't have to be that way. I'll contrast some recent experiences with my city:
- I needed to register my 6-year-old daughter for a youth bus pass with San Francisco's municipal transit agency. My daughter was born in San Francisco, attends public school, and is registered with the parks department for recreation classes (the latter two required physically taking her city-issued birth certificate to be inspected by the relevant departments). In a perfect world, I could have added a bus pass to a verified citizen profile for her, picked a monthly payment method, and been on my way. But since transit is yet another department, I once again had to get out the birth certificate from my jewelry drawer, take it to a different set of officials, fill out a two-page physical form and submit it by hand. I had no way to track the request, and I waited three weeks for processing before my daughter's card was issued.
- One day last summer, driving through Golden Gate Park on one of our notoriously freezing and foggy June mornings, I noticed sprinklers in full spray all along a major road, wasting large quantities of water. Having recently heard about the service, I tweeted @SF311, and within 45 minutes I had a helpful response assuring me that it would be checked out. The next day when I drove the same route, the sprinklers were off.
Imagine an interface point with the government (at any level—city, state, federal) that is confidence-building, pleasant, and maybe even delightful. What would the right design values be to achieve that? How would we come up with personas to represent all the use cases? Would that exercise even make sense? What techniques could we employ to inspire change in highly complex, change-resistant environments? Above all, what should a public experience be and how can we define best practices for government agencies that aren't likely to hire a UX practitioner anytime soon?
Early Thoughts On Design Values
Early American civic architects consciously tried to differentiate their buildings from their royal or feudal analogs in other countries. Thus the U.S. has thousands of Greek revival buildings meant to remind citizens of their special role in a democracy. Similarly, we have an opportunity now to create an equally influential vocabulary for citizen experiences in technologically mediated interactions. As a starting point for discussion, here are my top design values for public experiences:
Respect: a citizen is part owner in a democracy, but at the same time governments are monopolies and citizens can't just take their business elsewhere if they don't like the service. Recognizing this, the interface must respect the citizen's dignity and time. The citizen should be treated as an equal, never as a subordinate. There's a big difference between the experience of being an applicant and that of being a supplicant.
Participation: the interface must always invite full participation and never present barriers to entry. This includes the way language is used, which should be as clear and straightforward as possible. In cases where duty is involved, the interaction should both expect fulfillment and demonstrate gratitude.
Unity: the interface should behave as if the government and its citizens, even though citizens may disagree politically, are on the same side and working toward common goals.
Who's Walking The Talk
There are a few shining examples of UX practitioners working in this area. Dana Chisnell has championed civic design for years, and has been instrumental in the rethinking of ballot design since the 2000 U.S. election fiasco. She speaks on the topic regularly. But aside from Dana, this year's UPA featured only two presentations on related topics: MP Ranjan's closing keynote on Social & Public Interfaces, and Steve Krug and Nicole J. Burton's presentation on testing government websites. Webvisions had one nod to citizen experience, again by Dana. An Event Apart appears to have none in 2011.
There is another group of people who are already working on this problem and making a lot of progress: the engineering community. Our code-writing colleagues are participating in a lively Government 2.0 conversation right now at conferences, on blogs, and on Twitter. With the sponsorship of various agencies, they're building apps at weekend hackathons and camps, and getting them adopted too.
SF311, the good experience I mentioned earlier, is a product of cooperation between San Francisco's Innovation Department and Code for America (CfA), an organization that matches developers with city governments to create open-source applications that can be freely copied by other cities. They're having great success, with four cities and 20 engineering fellows participating in the 2011 program.
But I don't see as many UX people taking part as I would expect, and I believe the coders could use and, just as importantly, would welcome our help.
Two Examples
A few weeks ago, two of my colleagues at Bolt | Peters, Stephanie Carter and Mike Vattuone, and I spent some time with the 2011 Seattle and Philadelphia teams at CfA. The teams are collaborating on a web app and had reached the point where their prototype was testable, but they didn't have experience with user testing so we shared the basics of interviewing and informal research techniques. I have never had a commercial client take such a strong interest in our work, or put our methods to use so quickly and enthusiastically.
The Seattle team headed back in to the city the weekend after we spoke, and they revised their schedule of demos to include a few Listening-Lab–style observation sessions. They gained significant insights from just a few sessions and came home with tons more questions for us about analysis and course correction. Following them, the Philadelphia team headed out in the field the next week, after some further coaching on validation sessions and working with very small samples.
A while ago, B|P was asked to assist on a project to help local health departments disseminate critical information during emergencies like the H1N1 outbreak. The project goals were clear and obviously important, but the project team didn't have any UX people, so the group needed help to evaluate the templates they were developing from a citizen perspective. A small amount of time and advice from skilled UX thinkers made a significant difference to the finished product.
What They Want
At CityCamp SF on June 18, I asked participants from several disciplines how they would like to see designers and researchers participate in the effort generally known as Government 2.0. They came up with some interesting ideas:
- Several developers said they'd be happy to take a designer onto a hackathon team as long as the designer could fit into the rhythm of the hacking (i.e., even faster than agile) process.
- Another developer suggested that researchers collaborate on pre-hackathon problem-definition sprints. A hackathon could begin by showing videos of people experiencing the problems the event is trying to solve.
- I noticed that no one at the event was taking the kind of sketch notes you often see at design events, so much of the progress from the event wasn't recorded. What if a strong sketcher showed up and did that, allowing the event to be shared with many more people?
My guess is that there are many UXers quietly doing this work, but the conversation is in the background, and that's a shame. So many of us are in this field at least partly because it offers the opportunity to make the world a better place. And we're certainly having an impact through our commercial work, and our contributions to developing new and better products. But it's hard to imagine an area that offers as broad a reach as citizen experience, or that is as desperately in need of improvement.
What We All Can Do
- If your plans for 2012 are flexible, please consider applying for a Code For America fellowship. This year, researchers and designers are explicitly invited to apply. The application deadline is 7/31.
- Sign up for your local Gov 2.0 hackathon, CityCamp, or conference and bring your skills and an open mind. SF designer Tim Sheiner recently did this at Code For Oakland and blogged about it. I think a lot of UX folks would consider that a fantastic Saturday. This is a great list, though it doesn't include local hackathons.
- Passing on a suggestion from Dana: sign up to be a poll worker in the next election and use the opportunity to do both public service and observation and problem definition.
- Start paying attention to the #gov20 and #opengov streams and look for opportunities to contribute.
- Whichever of these you do, please share your experiences, ideas, design values, and healthy arguments. Tag them #CITX and let's keep the conversation going.
Add new comment
Thanks so much for your comment, Dana! Looking forward to talking more about this soon!
Thank you for writing this, Cyd, and for doing the great work you do.
There is so much to do in civic design and not nearly enough money to do it with. And so, volunteers come forward and do good, important work, such as the stuff that comes out of hackathons. The little band of people I work with in the election space do things like flash usability tests of ballots or other election materials weeks before elections.
It's fun, it's energizing, and it's incredibly empowering to feel this kind of civic engagement. I'm not kidding when I say that UX people have super powers that can change the world. (See my slides on this topic from Webvisions here: http://www.slideshare.net/danachisnell/super-powers-that-could-change-the-world)
In many ways, the volunteer work is more fun than any government contract could ever be. There's room for creativity, innovation, and no demand for rounds of public comment. It's fast, it's open, it's open source, and there's already plenty of sunshine on it.
Like you, I've never seen a commercial client embrace user research and usability practices as willingly and quickly as I have the local governments I've worked with. One example: colleagues Whitney Quesenbery, Josie Scott, and Sarah Swierenga and I pulled together a simple package that we call the LEO (for Local Election Official) Usability Testing Kit. It's available for free from the Usability Professionals' Association web site. (http://www.upassoc.org/civiclife/voting/leo_testing.html) Loads of counties and states have used this kit to conduct tests of their ballots, voter education materials, poll worker training, voter registration forms, and much more.
What's important is that the civic space has begun to see the value of design. I'm seeing that not only in elections, but also through efforts of federal agencies like the new Consumer Finance Protection Bureau, which is redesigning the disclosures that all mortgage applicants get from their banks. (See http://www.consumerfinance.gov/knowbeforeyouowe/ to contribute your comments about the design of the forms.)
Thanks for the mention. As you say, many people working in civic design are unsung. But I think we're at the beginning of a movement. And I think there are lots of UXers who are just looking for something like this to do -- something that can make a difference where they live. I hope they find you and me and say so.
In the meantime, keep up the good work.
Great comment Tim, thank you so much! I agree that we're at the beginning but (obviously I guess) :) I think the time is ripe for us to spring into action. We can do 2 things basically acting as multipliers of the developers' efforts:
- we can help make their work more useful to its target audience and thus allow them to gain traction faster. Could be in the realm of elegance and polish, or could be helping prevent wasted effort by examining presumed needs closely
- citizens won't clamor for things to improve until they realize that they can be better. Right now there are very low expectations, but a few shining examples could start to raise them. One of my favorite analogs for this is Peter Pronovost and his famous checklists in the ICUs - ICU infection rates went down not only at hospitals where the checklist was implemented, but at nearby hospitals as well. It's believed that this happened because infections came to be seen as a solvable problem.
So I think we can help speed the process, a lot.
Another great article!
I think your central observation that the citizen experience is a special design problem, with unique value concerns, is a gift to the UX community. This is one of those insights that immediately upon hearing it I knew I'd been given a new and powerful tool. So, thanks and bravo for that.
Two more detailed pieces of feedback:
First, you raise the question of the applicability of a persona approach to CITX problems. My instinct is that, in fact, because of the extreme variation in impacted individuals, an activity-centered approach will be a more efficient design method for this domain.
Second, with respect to your call to action regarding UX participation, I agree with the need but believe the issue is timing, rather than interest. I believe we are currently at a very early stage in the evolution of CITX expectations, and as a result the most important thing happening now is essentially proof of concept; demonstration that software systems can make the CITX experience significantly better. At this stage, polish and elegance is great, but not essential to prove the point.
As a result, it is not a surprise that right now those who can produce functionality are more involved than those who can increase the elegance of the functionality. This situation is not unlike the general story of software: first it was designed only by the engineers who were proving it could exist and add value, and then, once the value started to become established, experience quality concerns produced a need for designers who focused on what it felt like to use the software.
My experience at Code for Oakland that you reference is a case in point. I think I contributed little true UX work to the project I worked on, rather I worked on the graphics, markup and styles for the front end to the simple functionality we created. Certainly I brought some design skills to bear in this work, but fundamentally, the thing I did that was needed for our simple proof of concept was programming, albeit of a rather trivial kind.
Of course I do not disagree or in any way object to an experience community call to action; I just suspect that thing that will truly influence the rate at which government software becomes a joy to interact is the rate at which the citizens themselves demand that it be so.
Great preso Kate! Sorry I missed your talk in my roundup in the article but great to meet another person working in this space.
Great article, Cyd! Much to do at all (federal, state, local) levels globally.
If you're interested, here's my Interaction '10 talk on designing gov 2.0 that's inclusive:
http://ow.ly/5DEB1 [video]
http://ow.ly/5DEEY [slides]
A lot afoot in DC right now - Open Government Partnership (#ogp) and "Improving Federal Websites" initiatives (#dotgov) announced yesterday. More to come.
Again, great article and thanks for bringing more attention to it!


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There are plenty of housing proposals given planning permission waiting to be built in London, but they are not being built. The Greenwich Peninsular has had permission for 10'000 homes for the last 10 years on land that was decontaminated using tax payers money.
These are facts that just do not support the current developer supported green belt removal propaganda.
Also I find it curious to go on and on about vague concepts of "family housing" with out presenting any statistics or definitions.
Just a casual journey around London will show that the vast majority of housing stock is pre-war family housing with private gardens.
However by far the biggest change in demographics in the last 40 years are people increasingly living alone coupled with an increase in a transient population exploiting the post job-for-life era and a more global market place for gaining knowledge and skills.
The fundamental issue here is that the housing stock has not kept up, London should be building far more affordable 2 bedroom units with minimal space standards so as to take pressure off old family housing stock that was never built for multi-tennancy. High rise apartments perfectly make sense in London and it should be building quality affordable units to service its population.
The only reason why this is not happening is due to the existing big developers that can afford to buy up land and sit on it while navigating the anti-development planning system and market their proposals to an unlimited supply of millionaires who have never visited London in their life. Coupled with a general hysterics over development where existing home owners with an eye on protecting "their patch" have too much power and the issue of development is muddied with non-issues such as "conservationism" and "views" where existing conservation rules are perfectly adequate.
The write brings up a point about bring up children and yet does not even consider the sorts of spaces that we waste in London. Street space up until the 1960s was considered valuable space for a mix of uses from socialising and play to transport. Now 99% of street space in London is solely used to contain inefficient vehicles at the expense of other uses.
The conclusion is our problems of living space, housing types and childs play have absolutely nothing to do with the Green belt and everything to do with an utterly dysfunctional market sector, weak legislation for areas that do matter and a poor attitude towards all that urban space that we actually do have.
I have a HUGE problem with your minimal space standards. With the exception of Housing Association building, London rid itself of planning regs on room sizes in the 60's. Frankly it is a disaster. You try and find a one bed that will actually house two adults and their life. A couple needs two rooms, because there is no storage. Contrast a 30's built one bedroom in Notting Hill where every flat had a storage area in the basement and room in the bedroom for three built in wardrobes in a single bedroom flat where you can walk around the bed after you have put the side tables and a chest of drawers in them. We also had a laundry/utlity cupboard. Our current flat ALSO in Notting Hill is a conversion. We have a two bedroom flat, but significantly less space in the main bedroom and the only reason we don't kill each other is we have a second bedroom where we can store additional clothes, luggage etc. We don't have a laundry/utilty cupboard and store all our spare sheets and towels under the bed. One or two bedroom homes that can actually comfortably accomodate the number of people who live in them are few and far between, especially when you consider that our current flat costs more to rent per year than the average income in the UK. I should also remind you that RBK&C is one of the most densely populated areas in the whole of Europe.


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While reading many reviews on this bed and also being told that Overstock has the best prices for great Mattresses , I went ahead and trusted that I would be happy with the Serta Plush. Many reviews said it was firm and comfy enough, They described exactly what I was looking for. So I purchased it and couldn't wait to have a good nights sleep. At last it finally came . The delivery company was so not client friendly and they tore a who;e in the corner of my mattress by dragging it through the dirty hall way. I didn't notice until they left. Folks please make sure to watch them put your items together before you sign anything. I figured there would be no problems so I left them alone to set my bed up. As soon as they left I was so upset to find my NEW mattress that I waited a month for was torn !! They ran out so quickly that I could not stop them. I called the Delivery company and the lady was basically saying " oh well you signed" you can call overstock and have them send you a replacement . I was so shocked that she was so rude ! I didn't want to wait another month to get my Mattress and I thought that they were so unprofessional. I just kept the Mattress .. Now 2 months later the Mattress is too soft and it's all ready caving in. I don't reccommend business with the Delivery Company , And I reccommend if you're looking for a Mattress to go to the Store and try them. Yes they are expensive but after all the headaches I went through it would be more worth it.
I was expecting a plush, soft mattress. I am so very disappointed. It is very hard. It feels like a rock. This would be a great mattress if you like firm. I am going to have to purchase a pillow topper. I am hoping that will help.
I purchased the king set in July and totally loved it. It was the best sleep ever for a month. It now less than 4 months later and it already has body impressions. It's a great mattress if you want to sleep in a hammock. Not particularly a mattress I would purchase again. Simply put, I got what I paid for.
After testing many beds/mattresses in stores, we decided to try Overstock for products. For the price paid, the prompt & courteous delivery and set up, it is a great buy. Very comfortable too.
This mattress set was delivered with wrong size box spring sets. The twin box springs combined were too wide for the bed; if you just use one, it was too small. I ordered this mattress set for an overseas delivery. By the time it got there and the mistake was discovered, Overstock, in their wisdom, told me the 30-day return period had expired.
We bought this bed for our room the price was great. The mattress is good quality and i have told others about it already if your looking for a great bed at a reasonable price here it is
Waited two years to give review and the mattress is just like brand new
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This one will not last. Less than 2 years my husband stopped sleeping on it because the divet made him roll off the bed. We just bought a new one today and spent over 2 grand. You get what you pay for
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December 29th, 2008
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10.29.2013 | Ben DuBose, Hydrocarbon Processing,
The AFPM leader believes US oil and gas firms must shake off past inclinations toward energy protectionism if they are to fully take advantage of the modern shale revolution.
(Editor's note: Video clips of an exclusive interview with Drevna can be found at the bottom of this article.) By Ben DuBose Online Editor
HOUSTON -- US fuel and petrochemical companies must shake off past inclinations toward energy protectionism if they are to fully take advantage of the shale revolution, the president of a leading downstream industry trade group said.
Speaking on Tuesday at the 2013 Womens Global Leadership Conference in Energy and Technology, Charles T. Drevna told attendees that Americas past did not have to be its prologue.
How devastatingly ironic would it be if those calling for restricted natural gas exports end up limiting the very supply of natural gas that they desire?, asked Drevna, who serves as president of the American Fuel & Petrochemical Manufacturers (AFPM). Thats very well what could happen.
Drevna did not identify any company by name, but some US-based petrochemical companies -- most notably, Dow Chemical and Celanese -- have touted restricted US exports as a way to maintain domestic energy security and thus keep the price benefits within the US.
However, Drevna -- a man who represents both refining and petrochemical companies -- believes that artificial limits to exports could ultimately lead to the demise of upstream development, thus deflating the very bubble that most want to protect.
The conventional wisdom long held that the US was blessed with natural resources but not nearly as fortunate when it came to domestic oil and natural gas, he said. It was supposed to be dwindling. The memories of a decade ago and the gas supply shortages still resonate in the minds of many industrial users. And I can understand their apprehension to some extent.
But that was the very catalyst that brought us todays production surge, brought on by advancements in technology, and thats turned the supply-demand ratio on its head, he added. Its difficult to fathom a belief that limited markets and lower prices will stimulate additional supply. Tell me how that works.
In 2006, the Energy Information Administration (EIA) forecast the US to be a long-term net importer of liquefied natural gas (LNG). However, in its outlook for 2012, the EIA reversed course and predicted the US to become a net exporter by 2025.
Just a few years after saying we would be a net importer, the EIA realized the tremendous shale potential, Drevna said. Its a game changer. Why? Because the free market decided we could invest in technology, mainly hydraulic fracturing combined with horizontal drilling. Were smart. We can do these things.
Today, the US has a manufacturing renaissance well underway, according to Drevna. We have a chance, a big, big, big chance, to do things right, he said.
However, industry companies aligning with environmental groups such as Sierra Club could pose a significant risk to further development.
By aligning with those opposed to hydraulic fracturing, even if not intentionally, theyre falling into the trap that could very well destroy their own global competitiveness, Drevna said.
For anyone on the fence, Drevna said the past could serve as a template for how not to do things in the future.
The history of natural gas is a story of market distortion, he said. Its been boom or bust, driven by federal regulations. Its most often led to disastrous results.
Our past doesnt have to be our prologue. Historically, supply problems were not caused by excessive demand but artificial barriers to resource development.
Drevna recalled a 2012 interview with conservative US talk-show host Bill OReilly as an example of the mentality that must be overcome.
A year and a half ago, I was on with Bill OReilly, and Bill, whether you like him or dont like him, hes a smart guy, said Drevna.
But he doesnt get this, he continued. We had a knock-down drag-out argument on the exports of refined products. I told him, if you think refined products staying here are going to lower price at the pump, youre nuts. All it will do is close some refineries and perhaps cause supply shortages in some parts of the country and see some prices rise. He just couldnt get it.
Thats what were up against.
Now, nearly two years later, Drevna says more and more Americans are moving toward his view. But further work does still remain.
We now have OPEC leaders wringing their hands and mashing their teeth, asking what in the heck is going on in the United States of America. They thought they would be exporting LNG to the US, not vice-versa. This is a game changer. This is going to work to our advantage.
But in order for us to fully succeed in this, we cant have that protectionism mentality. If that happens, our prologue will be our past.
The 2013 Womens Global Leadership Conference In Energy & Technology continues through Wednesday at the Hyatt Regency in downtown Houston. VIDEOS Drevna describes the impact of US gas exports on the nation's petrochemical industry. Drevna offers his outlook into the near-term future of US LNG exports. Drevna tells what lessons history tells us about US gas market regulations. Drevna addresses attendees at the Women's Global Leadership Conference.
All comments are subject to editorial review. All fields are compulsory.
Charles Scouten 11.04.2013
Eloquent expression of the "eat our seed corn" strategy for accelerated energy impoverishment. Three cheers!
Remi 10.30.2013
If there is so much natural gas to go around, why can't we put all the cars or at least some on LNG?Selling a natural resource to only have it processed and sold back at a margin is dumb.
A searchable database of project activity in the global hydrocarbon processing industry
Engineers and designers are highly skilled individuals. Forcing them to enter design changes using tables, forms and spreadsheets is unproductive and uneconomical, and it increases the likelihood of human error—this is the way that most instrumentation software systems currently work. For too long, software vendors have denied engineers and designers the simple practicality of a graphical visual engineering interface with "drag and drop" capability and inbuilt intelligence, ensuring changes are automatically replicated into all the associated data and databases.
Will previously-planned downstream investments be cut back in 2015 due to lower global oil prices?
Yes 59%
No 12%
Depends how long current prices last 30%


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There is more to it than just lynching.
The OP was most definitely the instigator. He started off very rude and used every opportunity to escalate it. Yes, others responded badly to him, but they really wouldn't have started a conflict of this nature without being taunted by the OP.
And further, the OP came right out and spat in the management over the whole banning idea, as if he was above the law. This in and of itself is reason for a short timeout.
Remember that he isn't being thrown out permanently, this is a temporary banning and an example to the community that we are expected to respect the rules.


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Cover Girl loves to launch new eye pencils, so they have a lot of them, but this one features a distinctively shaped rubber tool on the other end that's angled perfectly for smudging out from the lashline. Application is mostly smooth (only a slight amount of drag), and once this sets, it's resistant to smearing and even a tear or two. The vibrant shades range from an ill-advised Green Glow to a rich Violet Voltage. Were it not for the need for routine sharpening, this would've earned a Good rating.
With Liquiline blast, you'll get all the intensity and staying power of a liquid with the ease and blendability of a waterproof pencil. Use the liner as-is for intense definition or smoke-it-out with the built-in smudger end for a subtle, smoky look.
CoverGirl At-A-Glance
Strengths: Inexpensive and widely available; a hugely improved selection of foundations, several with reliable sunscreen; good concealers; enviable pressed powders; some fantastic Lash Blast mascaras; mostly great eyelining options; a vast selection of lip color options, from the long-wearing Outlast to sheer lip glosses to the wholly impressive Lip Perfection lipstick; several great options in the Queen Collection.
Weaknesses: The older foundations are seriously lacking; the newer Advanced Radiance foundation has great texture but disappointing SPF rating; powder blush and eyeshadows; terrible makeup brushes; all of the "Clean" products contain irritating ingredients.
Since 1961, CoverGirl has been slowly building a portfolio of cosmetics that today is about as all-encompassing as a makeup line can be. Originating from the same "medicated" ingredients found in Noxzema Skin Cream (which was never medicated in the least, but seriously irritating for skin), the debut products are still available, albeit with slight modifications. The good news is that for the past several years CoverGirl has consistently updated their line with some very impressive products, especially their foundations, concealers, and vastly improved pressed powders. They also offer some excellent eye and lip pencils, lipsticks and lip gloss, and one of the all-time best long-wearing lip paints, Outlast.
What's puzzling is that although many of CoverGirl's latest products are progressive, they tend to hang on to the lackluster-to-poor options, including abysmal powder blush and eyeshadows and their long-standing, very irritating Clean Makeup. These items may be part of CoverGirl's humble beginnings, but you certainly don't see parent company Proctor & Gamble adding eucalyptus oil and menthol to their Olay products or to products of any of the other cosmetics companies they own. If those ingredients were so important, why not use them everywhere? Needless to say, the great products outnumber the disappointments, and the prices make it easy for those on a budget to be beautiful and enjoy some state-of-the-art products, provided they shop wisely.
CoverGirl's Web site is extremely easy to navigate, and presents a wealth of product information, along with practical (if somewhat cutesy) tips and tricks for successful makeup application and for finding the shades that work best for you. CoverGirl's consumer relations department is consistently helpful if you have any questions or concerns. For example, if one of your favorite items was discontinued, you might want to know what replaced it, and they will let you know. Such service and customer concern is yet another powerful reason to believe CoverGirl really has its (class) act together.
For more information about CoverGirl, owned by Procter & Gamble, call (800) 426-8374 or visit the Web site at www.covergirl.com.
The Beautypedia Team proudly and unequivocally maintains the commitment that Paula Begoun, founder of Beautypedia and Paula's Choice Skincare made over 30 years ago-to help you find the best products possible for your skin. We do this by relentlessly pursuing and relying on published scientific research so you will have unbiased information on what works and what doesn't-and the sneaky ways you could be making your skin worse, not better!
The Beautypedia Team reviews all products using the same research, criteria, and objectivity, whether the product being reviewed is from Paula's Choice or another brand.
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30 Tattoos With Meaning There are two categories of tattoo lovers. One, who wear tattoos just to look stylish and different from others, and second to whom tattooing holds a special meaning.The latter wear DesignUnder Nov 18, 2014Read More +
30 Script Tattoos When you look for something that is inspiring, elegant, expressive and permanent, tattoos are certainly the best option to portray your thoughts and beliefs. With the modernizing technology and collaborating DesignUnder Nov 15, 2014Read More +
30 Phoenix Tattoo for Women When you look out for tattoo designs that are elegant in their appearance and have deep meanings related to them, phoenix tattoos are certainly the most impressive tattoo options available. DesignUnder Nov 13, 2014Read More +
25 Texas Tattoos Tattoos with a touch of patriotic fervor and national pride are very popular among people across the world. Tattoo lovers admire these stylish national badges for they reflect their identity DesignUnder Oct 28, 2014Read More +
25 Cheetah Print Tattoos The cheetah print tattoo is a very popular tattoo piece with a terrific wild touch that commands equal attention and admiration from both the sexes. Both men and women like DesignUnder Apr 19, 2014Read More +
35 Tribal Tattoos Taking on the tattoo trends that are ruling the fashion scene is something that everyone is gung-ho about. This is because no one wants to be left behind when it DesignUnder Apr 11, 2014Read More +
30 Collar Bone Tattoos In your everyday life, you come across many tattoo wearers with various kinds of designs and motifs on their body parts. Nine times out of ten, you admire the tattoo DesignUnder Apr 9, 2014Read More +


text: Joanie Steckart has compiled a Beer Lover's Cookbook called Drink Your Beer & Eat It Too! Published by Nob Hill Press in DePere, Wisconsin, this cookbook provides creative recipes for appetizers, salads, main dishes, desserts and much more - all with beer as an ingredient! Growing up, Joanie recalls, "My mom liked to cook and my dad liked a beer." Her mother liked to try new and different recipes, and Joanie developed the same love of cooking. It seemed only natural for her to come up with the idea of a Beer Lover's Cookbook.


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Port & Company® - 6-Pack Cooler. BG87
Refreshments stay cool in durable nylon with a water-resistant lining.
For detailed PRICING, please select "Add to Cart " to view the ordering/pricing grid.


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3 Techniques to Accelerate High Quality Android Device Delivery
Click here to download now
Overview: Android device makers need to accelerate their device delivery times to market to keep ahead of their rivals. Three fundamental techniques that would allow them to do this are:
Accelerating Android software builds
Speeding up Android testing cycles
Fully integrating and automating the end-to-end software build-test-release process
In this paper, we briefly summarize the challenges associated with delivering high quality Android devices in a fast paced market and three techniques on how device makers can remain competitive in this hyper-growth market. Register now for full access to our Android White Paper.


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how cares about ogl4.1 ? ? ?
no one uses GGL3.0 or 3.1 or 3.2 or 3.3 or 4.0 ...
and no i don't care about a demo/benchmark like unigine..
Phoronix: NVIDIA Puts Out Two Drivers, Including For OpenGL 4.1
While there's very few people that NVIDIA's dead open-source driver update helps out, NVIDIA has released two new binary Linux driver updates. The NVIDIA 256.44 pre-release driver adds in support for some new GeForce and Quadro GPUs along with introduces some "Fermi" (GeForce GTX 400 series) stability fixes while the NVIDIA 256.38.02 Linux driver introduces initial OpenGL 4.1 support...
how cares about ogl4.1 ? ? ?
no one uses GGL3.0 or 3.1 or 3.2 or 3.3 or 4.0 ...
and no i don't care about a demo/benchmark like unigine..
An upcoming game from Unigine and Primal Carnage uses OpenGL 4.0 and 3.2, and Wine uses OpenGL 3.x.
We need new specifications and driver features for new hardware early because it takes a while to add support in games, usually up to several years on large projects.
Most games today use DirectX 9, and we are just starting to see good DirectX 10 games.
As a developer myself, I really like the way nVidia always adds stable drivers with the new specifications.
I agree that OGL 4.1 is a bit useless right now. But I'd like to point out that AMD's driver takes longer than NVidia's to fully support new OGL versions because they're testing it more thoroughly so that it always has 101% more awesome in it, ya know.
AMD beat Nvidia to OpenGL 4.0, actually.
But this is all for bragging rights anyway, it's not terribly important if one of them is 2 weeks faster with OpenGL 4.
It is high time they added randr 1.2 support. I am tired of using nvidia-settings each time to set up twin-view on an external display connected to my notebook. Plus it gives a single desktop of a large resolution spanned over two displays, and not two separate desktops.
What is more surprising is that the open source Nouveau driver does randr like a champ. Aside, I am actually at an awe at the efforts of the Nouveau developers . Last time, I was able to use compositing and 3d effects in kde/kwin with the nouveau (gallium 3d) driver. Plus kms was also awesome - although I don't use text mode terminals. There are essentially two things that I need now from Nouveau - some basic power management to keep the gpu reasonably cool and some support for openCL. (Hopefully I will have some time to have a crack at openCL after I am done with university.) For now, sticking to the otherwise awesome proprietary nvidia drivers which offer unparalleled 3d and 2d performance, vdpau playback, power management, cuda and opencl, active support for new kernels and xorg, somewhat decent twinview support and lastly, great stability . (This is on Asus g50vt notebook with Geforce 9800M GS and running Gentoo GNU/Linux.)
Yeah, that's one of the things I'm really missing in NVidia's driver.
randr (1.2) offers exactly the same functionality as TwinView though...Plus it gives a single desktop of a large resolution spanned over two displays, and not two separate desktops.
It is possible to configure the driver for two completely separate screens ("zaphod mode"), but interaction between these screens is very limited. It probably isn't what you want.


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I don't know about the deep things but I'm surprised that Hurd is actually comparable to linux. Well, now it depends on supporters. But its still monstrous amount of work.
Implementing all the features of modern OS is hard, but I guess there's a lot of done stuff floating around.


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Sheds & Outdoor Storage Buying Guide
If you've got a yard that requires maintenance, you've probably collected a lot of items over the years that need storage. Hoses, gardening tools, pool toys, the list goes on and on. If you've been leaving these things lying around, cluttering up your yard, vulnerable to the elements, getting lost and even thieves, or if you've been storing them in the same old rotted, warping, wooden shed that you've had since you bought your property, it's definitely time to upgrade.
So what exactly are your options when it comes to sheds & outdoor storage? You can certainly stick with the classic wooden shed, although they may not stand up as well to wind and rain. You've got plenty of other materials to choose from with Sam's Club, from vinyl storage sheds, to steel, to plastic or resin sheds. You can also find sheds in a variety of sizes, from ones you can comfortably walk around in, to ones that are simply sufficient to store all your major outdoor items. You'll definitely want to invest in one of these storage sheds, especially when you see how affordable you are, but if you're not ready for that, basic deck boxes for hose storage are available at Sam's Club too, at a price that will leave you plenty of room to buy a shed later.
Before you lose another garden tool, find the right shed for you at Sam's Club.


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Clifford Thies on the American Economic Association and Richard T. Ely Recorded: Monday, November 28, 2011
The American Economic Association (AEA) takes pride in celebrating its founder Richard T. Ely. This pride is strange, given the character of Elys thought, which is revealed in The Independent Review article The Shaping of a Future Presidents Economic Thought: Richard T. Ely and Woodrow Wilson at The Hopkins by Gary M. Pecquet and Clifford F. Thies, as well as the Econ Journal Watch article Richard T. Ely: The Confederate Flag of the AEA? by Clifford F. Thies and Ryan Daza. In this podcast, Thies is interviewed by the economist Lawrence H. White and explores Elys ideas, values, and impact. Thies is the Eldon R. Lindsay Chair of Free Enterprise and Professor of Economics and Finance at Shenandoah University.
Experts: Clifford F. Thies, Lawrence H. WhiteType: RadioIssues: Bureaucracy and Government, Civil Liberties/ Human Rights, Collectivism, Culture/ Society, Economic History and Development (U.S.), Economic Policy, Economists, Government Power, Immigration, Political Ideology and Philosophy, Public Health/ Consumer Protection, Race Issues, Regulation and Deregulation, Religion, Science, Welfare
Dr. Bruce Benson on ABC Australia radios Counterpoint Recorded: Friday, November 11, 2011
Senior Fellow Dr. Bruce Benson, author of Property Rights: Eminent Domain and Regulatory Takings Re-examined, speaks on ABC Australia radios Counterpoint.
Type: RadioIssues: Business, Government Power, Property Rights
Charles V. Peña on the Need to Withdraw from Afghanistan Recorded: Wednesday, June 22, 2011
Charles V. Peña on WTOP radio discusses the need to withdraw more troops from Afghanistan.
Experts: Charles V. PeñaType: RadioIssues: Defense and Foreign Policy, Politics


text: Parade honoring war heroes ends in horrific crash Share this story email Share this story «Previous 1 of 18 Photos Next » Read the story « » Veterans Parade-Train A flatbed truck carries wounded veterans and their families during a parade before it was struck by a train Thursday, Nov. 15, 2012 in Midland, Texas. "Show of Support" president and founder Terry Johnson says there are "multiple injuries" after a Union Pacific train slammed into the trailer, killing at least four people and injuring 17 others. (AP Photo/Reporter-Telegram, James Durbin)


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December 23, 2014
A news segment about Wilson Hall at Monmouth University being used as the exterior of Warbucks' mansion was featured on FiOS 1 News on December 19.
This book looks at a wide variety of student groups and identities on college campuses and explores the connection between extra-curricular campus activities and learning.
December 16, 2014
Associate professor of psychology Lisa Dinella's article was featured in The Washington Post on December 12.
December 12, 2014
Monmouth University hosts Department of Psychology Undergraduate Student Conference on December 13.
December 03, 2014
Center will offer treatment services for children and adults.
December 02, 2014
Dr. Janice Stapley was recognized for receiving a competitive peer-reviewed grant from NACADA.
November 13, 2014
Specialist Professor in the School of Social Work Rebecca McCloskey was featured in Fearless Parent on October 12.
October 09, 2014
Psychology Professor Gary Lewandowski's article was featured in New York Magazine on October 9.
September 29, 2014
Monmouth University's School of Science Summer Research Symposium was featured in FIOS TV on September 9.
September 12, 2014
Psychology Professor Gary Lewandowski was featured in The New Zealand Herald on September 12.
September 09, 2014
He will teach the "Applied Music Industry I: Introduction to the Music Business Ecosystem" course during the Fall 2014 semester.
August 19, 2014
New study by Monmouth University Department of Psychology
August 18, 2014
The Archaeology of American Cemeteries and Gravemarkers"
August 14, 2014
Monmouth University Marine Scientist Jim Nickels and Monmouth University students were featured in the Asbury Park Press on August 14.
August 11, 2014
Monmouth University's Summer Research Program Symposium Will Be Held on August 14.


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Raoul Dufy
From 17 February to 17 May 2015
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Paul Delvaux: A Walk with Love and Death
From 24 February to 07 June 2015
Early booking is recommended
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Thorlo Women's Thin Cushion Mini-Crew Running Socks
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Item # 11407262
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Product Details
Stay ahead of the curve with the Thorlo® women's thin cushion mini-crew running socks. Thin cushioning in the ball and heel area provides exceptional blister protection, while moisture-wicking technology draws sweat away from the skin to keep your feet cool and dry.
Get your new mini-crew running socks today from Sports Authority, and get started on All Things Sporting Good.
- 70% CoolMax® polyester, 28% nylon, 2% spandex
- Mini-crew running socks
- Moisture-wicking technology keeps your feet cool and dry
- Thin cushioning in ball and heel area provides enhanced blister protection
- Made in USA
Product Recommendations
Product Reviews
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Displaying review 1
- Comfortable
- Durable
- Soft
- No cons
Best Uses
- Athletics
- Daily Use
Comments about Thorlo Women's Thin Cushion Mini-Crew Running Socks:
I used these socks daily for running...I no longer run. I walk now..they keep your feet dry...no rubbing, which means no blisters. They truly are great socks.
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May 23, 2014- May 26, 2014
All Star Ballpark Heaven - Dyersville, IA [ Google | Yahoo! ] Other location(s) ▼
Regional tournaments provide a unique opportunity for teams to advance directly to the PG Super25 National Championship. Only teams from the designated region or the bordering regions are eligible to participate. PG Super25 Mission
Age Eligibility: All players must have been born after April 30, 2003.
Bat Type: Wood
Coolers: Not Allowed
Game Guarantee:
Format: Pool play followed by single elimination
See all 10u PG Super25 Super Regionals
For more tournament information contact: PG Super25 10u Central Regional Director
For more information about Perfect Game please contact: Drake Browne PG Super25 National Director email@example.com


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to watch the cataclysmic clash of heaven and earth as the mysteries of the book of Revelation unfold before you and come face-to-face with the key players of the end times drama.
Modern culture teaches us to compartmentalize our lives. But God created us to be holistic beings who, when filled with His life and power, exude passion and enthusiasm about everything we do. In Life Wide Open, Dr, David Jeremiah devotes messages to passionate living in eleven different areas from faith to work to humility. 12 messages
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Discover a selection of top forums minecraft! sedgefield on the internet. Come to share your passion on forums minecraft! sedgefield and meet other fans of minecraft! sedgefield. Then, why don't you create your own forum of minecraft! sedgefield ?
One of the best SMP Minecraft servers out there! A wide variety of Bukkit plugins including, Core Protect, iConomy, and Deadbolt to ensure you have the best possible Multiplayer experience.
oasis, minecraft, logblock, bukkit, server, whitelist, griefing, coreprotect, active, admins, mods, staff, survival, prophunt, games, griefhouse, wave
The official forum of the Big Sister Gulliver Minecraft forum.
This is the official forums for the Oasis Pixelmon server!
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A Minecraft Warrior Cats Roleplay
Spirecraft is a Minecraft server dedicated to not only building a strong community but also a strong family. The forums provide an environment for the members to collaborate outside of the server and also enjoy themselves.
A clean minecraft community dedicated to multiple styles of gameplay with a variety of plugins
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A Feed The Beast server that is part of the wonderful Oasis family of MC servers! Only respected players of the Oasian Servers allowed to join!
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Acid Mines Minecraft Server
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Free forum : A Minecraft Community.
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Server for the Minecraft Tree Spirit Challenge Server and the TreeCrafters players.
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Matt's forum for Minecraft, YouTube, and more!
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MARxANIME is a forum you can register free! This forum isn't just for anime, it's for games and other things YOU like too!
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Anything and everything Nintendo. Not really since we're dead.
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Here you can discuss Alex's minecraft server


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Puma Liga Suede Sneaker - Mens
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Looks like you've got more shoe shopping to do - have fun!
Item # 235421
Simplistic classic style is what you will find in the men's Puma Liga suede sneaker. Well known for its indoor soccer style but versatile enough to play up any casual attire, this vintage-inspired shoe is a must-have for laid back style both on and off the field.
Check out the Puma Liga featured on our blog!
- Suede and leather upper
- Lace-up closure
- Padded collar and tongue
- Synthetic lining
- Cushioned insole for long lasting comfort
- Rubber outsole for traction
- More colors available
- Imported
- View more Men's Puma Shoes
March 11, 2013
Stylish Shoes
"My son loved these shoes. They were exactly the style he wanted. The price was good and shipping was fast. Saved me a lot of time. Very happy with my purchase."
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text: vibe backflap PVC 5 / 5 1 reviews | Write a review This backflap is compatible with both the vibe 1 and vibe 2 models.This product has been discontinued - once we've sold the last, it's gone for good (we're sorry!). Quantity: 1 2 3 4 5 6 7 8 In stock. Ships now Low stock. Ships now Stock coming. FREE shipping on all orders over € 200.00 Reviews (1) Write a review Perfect protection Written by: Mags Tuesday 11 November 2014 5/5 Perfect fit, shelters from weather for underneath small baby Select Rating* Review Title* Your Review / Feedback* Your Name* Screen Name (if you prefer anonymity) Your Email Address* (hidden from public) Captcha secure code* Regenerate Please note: reviews will not be made public until they have been scrutinized to omit objectionable material Your privacy is important to us, personal details are used for phil&teds purposes only. Privacy policy Loading... Thanks %user_name% Your review has been sent for 'review'!


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Customer Reviews for On Sale Kids Room Window Shades
"Exactly what I wanted"
By Arnie from Mt. Airy, MD
The price was less than anywhere else online. I only glanced at the box store pricing, but it seemed higher as well. I got the cordless top down bottom up because of the cats, and I didn't have high expectations for the "feel" of the operation of the blinds. I was very surprised that it feels tight and smooth and high quality. You can adjust them with two fingers and they stay where you put them. It's hard to describe, but it just feels "right." I recommend.
View this product"Love them!!!"
By FAN FOREVER from PA
Over all best buy of our life!!! The biggest Surprise is what we got for the price and how easy to install. We are going to order for other rooms.
View this product


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Venture Bros., Robot Chicken and Black Dynamite!! Bring it!!
very excited about the venture bros, I won't be there but it will be awesome to here what they've got panned for the next season. I cross my fingers every year that maybe there will be a return for the oblongs. but oh well, Go Team Venture!V!


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O's-Blue Jays set to renew their AL East rivalry
Norris to face veteran Buehrle in series opener at Rogers Centre
American League East contenders Toronto and Baltimore open a key set on Tuesday night at Rogers Centre. The season series between the division rivals is deadlocked at five games apiece.
The AL East-leading Orioles will send Bud Norris to the mound, while the second-place Blue Jays will counter with veteran lefty Mark Buehrle.
Norris is 2-0 with a 1.83 ERA in three starts against the Blue Jays this season. He won his only start in Toronto, but overall he has struggled on the road, going 4-5 with a 4.66 ERA in 10 starts away from Camden Yards.
The righty didn't factor in the decision in the Orioles' 13-inning loss to the Angels on Thursday. Norris (8-7) worked seven scoreless innings and scattered eight hits with four strikeouts.
"You'd always like to take advantage of a game pitched that well," manager Buck Showalter said.
The Blue Jays will limp into the key three-game series with several important members of their starting lineup still on the 15-day disabled list, although they did receive some good news on that front on Monday.
The club has been without the services of three key players -- Adam Lind (right foot fracture), Edwin Encarnacion (right quadriceps strain) and Brett Lawrie (fractured right index finger) -- since before the All-Star break. But it was reported on Monday that Lawrie would be activated prior to the series opener.
That could provide a boost for the Blue Jays, who'll send Buehrle to the mound as they attempt to break a three-game losing skid. Buehrle will look to stay in the win column after registering an elusive 11th victory in a sweep of the Red Sox on Wednesday.
The southpaw had been stuck on 10 wins since June 1, but he broke out with a strong 6 2/3 innings against Boston, allowing one run on six hits with one walk. Getting that overdue win was a relief, according to Buehrle.
"I try to stay even-keel whether I'm doing good or bad," Buehrle said. "But there are times when you go out there and get your butt handed to you a few times -- there's a thought in the back of your mind, like 'Am I done? Can I still get it done?' ... Maybe it's myself driving myself crazy, but this definitely feels good."
Orioles: Ubaldo set to rejoin team
Ubaldo Jimenez will travel with the O's to Toronto and could be activated any time after Thursday.
The Orioles haven't officially announced any starters past Thursday. Chris Tillman would be slotted for Friday if Baltimore stays on schedule with its current five-man rotation. Jimenez could pitch on Friday on regular rest as well, although he could get some extra rest ahead of his first Major League start in more than month.
"[We'll] see how he feels tomorrow with it, take his work day when he needs to and we'll see how it slots out after Thursday," Showalter said.
Neither Showalter nor Jimenez envisions a scenario with Jimenez in the bullpen, but the O's starters have been excellent in Jimenez's absence.
Jimenez, who signed a four-year contract for $50 million this offseason, is 3-8 with a 4.52 ERA and leads the American League with 60 walks this season. Last season, Jimenez posted 1.82 ERA in the second half after struggling to a 4.56 mark before the All-Star break.
Blue Jays: Lawrie to be activated
The long-awaited return of Lawrie will come sooner than expected after it was reported on Monday that he'll be activated prior to the Blue Jays' series opener against the O's.
Lawrie has been out since June 22 with a fractured right index finger. He is coming off a brief rehab assignment with Class A Advanced Dunedin that saw him record three hits in 10 at-bats.
The 23-year-old Lawrie is hitting .244 with 12 homers and 38 RBIs with a .718 OPS in 70 games for the Blue Jays this season. He is expected to receive time at second and third base upon his return.
Toronto has yet to announce a corresponding move to clear a spot for Lawrie on the 25-man roster.
Worth noting
• Nick Markakis and Adam Jones have played every game this season for the Orioles, making them the only teammates to appear in every game for their club this season.
• Blue Jays shortstop Jose Reyes has hit safely in 28 of his last 35 games since June 24.
• Toronto slugger Jose Bautista has reached base safely in 97 of his 106 starts this season, and has reached base safely in 13 straight games since July 22.
Jamie Ross is an associate reporter for MLB.com. This story was not subject to the approval of Major League Baseball or its clubs.


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Richard Pombo on Government ReformFormer Republican Representative (CA-11, 1993-2007) |
Proponents support voting YES because:
The election system is the bedrock that our Republic is built on and its security and oversight is of paramount concern. Only US citizens have the right to vote in Federal elections, but our current system does not give State election officials the tools they need to ensure that this requirement is being met.
This bill is designed to increase participation by ensuring that each legitimate vote will be counted and not be diluted by fraud. There are many elections in this country every cycle that are decided by just a handful of votes. How can we be certain that these elections, without measures to certify the identity of voters, are not being decided by fraudulent votes?
Opponents support voting NO because:
There is something we can all agree on: only Americans get to vote, and they only get to vote once. But what we are talking about in this bill is disenfranchising many of those Americans. It is already a felony for a non-American to vote. We had hearings and what we found out was that the issue of illegal aliens voting basically does not occur.
The impact of this will disproportionately affect poor people and African Americans, because many are too poor to have a car and they do not have a license. We have no evidence there is a problem. We have ample evidence that this will disenfranchise many Americans. This is the measure to disenfranchise African Americans, Native Americans. It is wrong and we will not stand for it.
[As part of the Contract with America, within 100 days we pledge to bring to the House Floor the following bills]:
The Common Sense Legal Reforms Act:
�Loser pays� laws, reasonable limits on punitive damages, and reform of product liability laws to stem the endless tide of litigation.
The Citizen Legislature Act:A first-ever vote on term limits to replace career politicians with citizen legislators.
This year�s election offers the chance, after four decades of one-party control, to bring to the House a new majority that will transform the way Congress works. That historic change would be the end of government that is too big, too intrusive, and too easy with the public�s money. It can be the beginning of a Congress that respects the values and shares the faith of the American family.
Like Lincoln, our first Republican president, we intend to act �with firmness in the right, as God gives us to see the right.� To restore accountability to Congress. To end its cycle of scandal and disgrace. To make us all proud again of the way free people govern themselves.


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March 28, 2012
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Girl recovers from pencil stuck in head
UPDATED 6:31 PM EST Jan 23, 2013A 20-month-old girl from New Boston is making an amazing recovery two weeks after a pencil pierced her skull, penetrating 4 inches into her brain.
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CRN Storage News
CRN looks back at milestones in Dell's roller-coaster ride from a dorm room, to becoming the world's top PC maker, to a go-private $24.9 billion leveraged buyout -- in alphabetical order.
Former NetApp Exec Takes Reins At Disaster Recovery-as-a-Service Provider Quorum
Edward Sharp moves from NetApp to take over as Quorum CEO at a time of fast growth for the Disaster Recovery-as-a-Service developer. -
Server Market Shrinks In The First Quarter: 10 Takeaways From IDC's Market Share Report
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IBM Confirms It Is Ending Resale Of NetApp N-Series Storage Solutions
IBM told CRN it is taking new orders for its N-series storage solutions, stemming from IBM's OEM relationship with NetApp, for only 90 more days, but will support those solutions through 2018. -
IBM Counters FUD Over x86 Sale: Talks HP, China Fears And Lost Market Share
Adalio Sanchez, general manager of IBM's System x business, is the key executive on the front line of IBM's $2.3 billion sale of its x86 server business to Lenovo. He discusses that deal and much more with CRN. -
10 Storage Products For OpenStack Clouds
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Review: Drobo Mini for External Storage
The CRN Test Center reviews the Drobo Mini, a compact unit for external storage needs, and finds it is both Windows- and Apple-friendly. -
No Surprise: IBM To Stop Reselling NetApp Storage
IBM appears likely to stop selling NetApp storage solutions under the N-series moniker, effectively ending a nine-year relationship between the two, but not seriously impacting the revenue of either. -
eBay Password Breach Prompts Security Best Practices Review
The massive breach at online marketplace eBay is compelling some firms to review their employee authentication measures and consider how databases containing user account information are secured on the network. -
EMC World 2014: News, Surprises And Intrigue
EMC World this month held its share of surprises from rival HP trying to hijack EMC's customers to parties to the revelation that EMC and VMware are indeed developing a hyper-converged infrastructure offering, and CRN has the photos to prove it. -
Channel Sales, Flash Storage Shipments Good News In NetApp's Q4 Revenue Dip
A drop in NetApp's OEM storage business caused the company's fourth-quarter 2014 revenue to dip, but stability in its branded business meant profits went up even as solution providers accounted for more of its sales. -
New Veeam Availability Suite Combines Backup, Monitoring
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Kaminario Brings Enterprise-Class Software, Scale-Up To Flash Storage Arrays
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Review: Thecus N7710G--A Versatile Solution
Low-cost NAS and iSCSI array has room for seven drives. -
IBM Bolsters Storage Play, Ups x86 Hardware Portfolio
IBM introduces new x86 hardware and storage solutions at Edge 2014 as it sets its sights on IT infrastructure and cloud growth. -
Oracle Acquires Storage Startup GreenBytes, Plans To Use It For ZFS Appliances
Oracle is looking to beef up its ZFS Storage Appliances by buying GreenBytes, a 7-year-old VC-funded startup that specializes in technology that cuts Flash requirements in virtual environments. -
Overland Storage, Sphere 3D To Merge In Virtualization, Storage Plan
When the merger closes, Overland Storage and Sphere 3D will be focused on combining application and desktop virtualization technology with storage in an integrated solution under the Sphere 3D moniker. -
Pure Storage Brings All-Flash Storage Arrays Mainstream With Replication
While Pure Storage introduced a couple of new all-flash storage arrays to help widen its potential market, the addition of replication to its software is what could bring its technology to the enterprise storage market. -
How Do You Supercharge IBM's Software-Defined Storage Business? Ask Watson
IBM rolls out the first in a series of new software-defined storage offerings that will leverage 'Jeopardy'-winning Watson supercomputer technology.


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Transition to Twos | |
Event Type: Storytimes Age Group(s): babies (12-24 months), 2-year olds, children with an adult Date: 1/8/2014 Start Time: 11:00 AM End Time: 11:30 AM Description: Is your curious toddler transitioning from baby to child? Transition to Twos nurtures this exciting time in your child's development through books, movement, music and rhymes. We'll begin learning to play with others, wait turns, and listen to stories, as well as dance, sing, laugh and have fun! This storytime is designed specifically for caregivers and children 18 months to 30 months.
Library: Emmitsburg Branch LibraryLocation: Emmitsburg Community Room Contact: Julie Scott Contact Number: 301-600-6329 Presenter: Julie Scott |


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this wiki
editAo [1] | |||
(青, Ao) | |||
Debut | |||
Manga | Chapter #454 | ||
Anime | Naruto Shippūden Episode #199 | ||
Game | Naruto Shippūden: Ultimate Ninja Impact | ||
Appears in | Anime, Manga, Game | ||
Voice Actors | |||
Japanese | |||
English | |||
Personal | |||
Birthdate | August 1 | ||
Gender | Male | ||
Age |
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Status | Deceased | ||
Height |
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Weight |
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Blood type | A | ||
Kekkei Genkai | |||
Classification | |||
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Ao (青, Ao) was a shinobi from Kirigakure and a member of his country's ANBU Hunter-nin Corps.
Ao is an experienced veteran, having been raised under the feared regime of the Bloody Mist and having fought in war, even before the advent of the Fourth Shinobi World War.[2] He has clashed several times with Konoha shinobi. At one point he defeated an unknown Hyūga, taking one of the Hyūga's Byakugan and implanting it into his own right eye socket. Later, he had a confrontation with Shisui Uchiha, which left enough of an impact on Ao for him to clearly remember Shisui's abilities and his chakra colour long after the event.[3]
Ao is a calm, prideful, stern and masculine individual as he believes that men should be tough and decisive, constantly scolding Chōjūrō for his pessimistic and weak demeanour. This attitude seems to be caused by his up-bringing during the times when Kirigakure was known as the Village of the Bloody Mist. He has a tendency of bringing up how things were done during those days, usually while fussing over Chōjūrō's behaviour. Despite his fussing, Ao does seem to have some type of friendship with Chōjūrō as he offered to treat him to a meal for luck in the upcoming war.
He is a middle aged man with blue hair which is styled in a moused-up manner. His left eye is blue and his right eye is covered by an eye-patch, under which he conceals the Byakugan that he obtained from a Hyūga clan member he defeated. He wears a talisman in each ear with the kanji for a humble form of "to hear" (承, shō, uketamawa(ru)) written on them twice on each side. These talismans react when his Byakugan is under threat and will protect it from anyone, even himself. He also wears the standard striped, grey suit, with a green haori that has white trimmings that stop halfway down, over them.
With the outbreak of the Fourth Shinobi World War, he donned the standard outfit of the shinobi alliance with a Kirigakure flak jacket over it. He still keeps his protective earrings with him.
As a veteran of Kirigakure's hunter-nin, Ao is a highly capable tracker and has extensive knowledge of the human body. He seems to possess a great deal of speed and agility, being able to grab a kama thrown at him just moments before it slashed his neck, in turn throwing the weapon and hitting the assailant, who had moved to assault him from the back, all in quick sucession. He is also clearly a very skilled combatant, as he was capable of defeating a member of the Hyūga clan and surviving a fight with Shisui Uchiha, a feared shinobi who was regarded as a genius even amongst the Uchiha.
He is also a highly skilled sensor shinobi, a testament to which is that during the Fourth Great Shinobi World War he was appointed as the Captain of the Sensor Division of the Allied Shinobi Forces. With his sensory skills he could even pick out the reincarnated shinobi out of thousands of White Zetsu clones, a feat that his counterparts could not perform.[4] Along with Inoichi, he was able to erect an immense sensing barrier, which allowed him to monitor the battle between the Allied Shinobi Forces and the White Zetsu Army.
At some point in the past, Ao took a Byakugan from a defeated member of the Hyūga clan and transplanted into his right eye socket. His skill with it is notable, as he said that his eye saw through the illusion placed on the Fourth Mizukage. With it he was able to detect that the eye in Danzō's right eye socket as well as his right arm had the colour of Shisui Uchiha's chakra.[5] It is also notable that unlike a transplanted Sharingan, the Byakugan can be activated at will, rather than being in a constant release stage.[6] The Byakugan is protected by the talisman seals that Ao wears as earrings, and will cover the eye if anyone tries to take it. The seal cannot be deactivated by anyone (not even the Mizukage) except Ao himself or other hunter-nin.[7]
Part II
Five Kage Summit Arc
Ao sets off with Chōjūrō to escort the Fifth Mizukage to the Five Kage Summit, called for by the Fourth Raikage. There he scolds Chōjūrō for his indecisiveness.
After travelling for some time, the small group stopped at an inn to eat and rest. After being told that the Fourth Mizukage's teachings are to be forgotten, by both the Fifth Mizukage and Chōjūrō, he yells at the latter for not being able to make up his mind as to what to order for dinner and sends him to get food. After arriving at the summit in the Land of Iron, Ao sits behind the Kiri curtain listening as the Kage have their meeting. When the Fourth Raikage crushes the table in a fit of anger, Ao, along with the other attendants, move to protect their respective Kage. The commotion ends and the attendants return to their seats. Later while the Kage are discussing the possibility of making Danzō the head of the alliance, Ao notices his chakra with his Byakugan; he then points out that Danzō confiscated his Sharingan and arm from Shisui Uchiha, someone he'd fought in the past.
Before he can prove the accusation, Zetsu appears and Ao moves to defend the Mizukage. After the Raikage seemingly kills white Zetsu, he tells Ao to watch Danzō. When Danzō states that he cannot use the mind controlling technique that many times in one day, Ao says that he is unsure if he's lying and that he can no longer trust Danzō. When Fū and Torune try to go and battle Sasuke, Ao tells them to stay right there as the Raikage told him to watch over them and when they get into battle position Danzō tells them to stop. He later demands that Danzō and Fū stop whispering, revealing that he's also a sensor and knows that they have been located.
When Sasuke finally reaches the meeting room, Ao is the first to notice his presence. When Sasuke is attacked, Ao and Karin simultaneously notice that Danzō is attempting to escape. Ao asks permission to follow, and is told not to follow him too far. He begins his pursuit after telling the Mizukage he would leave the Akatsuki (Sasuke and his comrades) to her. Sasuke attempts to follow with Karin in tow, but is promptly stopped by the Mizukage. On his way, Ao is also trapped by Zetsu's Spore Technique, but he manages to get free from it; only to be suddenly trapped by Fū's Mind Puppet Switch Cursed Seal Technique. Fū, following Danzō's orders, tries to retrieve the Byakugan. However, Ao tells Fū that there is a special seal in his eyes, making it impossible for enemies to try to take his eye. As Fū decided to improvise by making Ao decapitate himself, Ao warned Fū to time it carefully as too soon would allow Ao to dodge and too late would take Fū down as well.
Before the true outcome could happen, the Mizukage and Chōjūrō arrive and save Ao. Fū, still in control of Ao, tried to trick the Mizukage into removing the seal on his eye, but she saw through Fū's deception when he acted kindly to Chōjūrō's insult. The Mizukage then punches Ao in the face for calling her an old hag, unaware that Fū already ended the technique.
As they are arriving back in Kirigakure, the three are informed that the Water Daimyō had approved the alliance. Ao is later relieved that former Kirigakure shinobi Kisame Hoshigaki had fallen to the hands of Killer B, not having to worry about any future conflicts. As a sign of good luck, he insists that once they settle down that he treat Chōjūrō to a meal before the upcoming war. When he is rejected, he chides him for his dislike of oily foods and to keep it up if he wanted to "fail at the crucial moment". He is later seen ordering Kirigakure shinobi to gather all ninja tools currently available to them in preparation for the war.
Confining the Jinchūriki Arc
Ao later escorted Mei to a meeting of the leaders of the Allied Shinobi Forces. He was also seen at the alliance's headquarters making preparations along with the other shinobi.
Shinobi World War Arc
Ao was appointed captain of the Sensor Division of the Allied Shinobi Forces. When he met with his division, he told a perturbed C who was participating in war for the first time in his life, that a great deal depended on how well they did their job as they were the eyes of the Alliance.
Ao later assisted Inoichi Yamanaka in creating the barrier which the Sensor Division would be using. When the war officially breaks out, he notes that if it had not been for Muta Aburame's information they would have had no idea that the enemy were travelling underground. He then tells his division members to shift the barrier downwards to pick up on the enemy's exact location. Upon hearing of the large amount of enemy forces heading towards the First Division, Ao uses his sensory abilities to hone in on the revived shinobi on the battlefield while the others maintaining the barrier focused on the large scale sensing. Ao discovered that they were many reincarnated shinobi amongst the troop all of which were infamously strong during their lifetimes.[4] He then reports that there are two persons on the battlefield with immense chakra reserves tinged with the chakra of the Nine-Tailed Demon Fox.[8] They were later identified as Kumogakure's Gold and Silver Brothers.
Later after the Demonic Statue of the Outer Path is summoned to the battlefield, Ao senses it and identifies it as a "gargantuan mass of chakra". He wonders to himself what they were up against. As night falls and the Alliance is thrown into turmoil from the reports of spies who had entered their ranks and were murdering the shinobi forces, Shikaku surmises that the enemy might be using some sort of illusion on the shinobi to cause them to act this way, Ao states that Itachi was the only person with the kind of prowess to even take control of someone outside the range of their sensors, but also states that even for him it'd be impossible to be controlling so many persons at once. He then looks to Shikaku for orders telling them that if they didn't come up with something they'd end up having their own shinobi killing each other.
Though after hearing the progress of the battles from Inoichi leads to some celebration. Ao cuts it short after detecting a new presence on the battlefield near Gaara's division. After a tremor is felt at headquarters, Ao reports that a huge number of shinobi from the Fourth Division had been killed all at once.
Reporting on the battle between Tobi, Naruto and B, Ao tells headquarters that B had seemingly transformed into his full Eight-Tails form but was still being pressured. As the Nine-Tails' chakra is released, Ao and the other sensors manning the barrier comment on the sheer power. Thinking to himself, he states that it felt somewhat different because there was something else that he could feel. He then reports to Shikaku the situation on the battlefield, telling him that the four men there were actually beating the "masked Madara". Later, when the Sensing System Technique water sphere in HQ became distorted, Ao hastily followed through with Shikaku's order to check out the situation.
Creation and Conception
When designing Ao, Kishimoto noted that he wanted to create a character with an air of severity and masculinity while still seeming tranquil. His eye-patch is supposed to convey masculine trendiness, and his haori is to serve a dual purpose in that it should covey his quiet and mature personality while the sleeves were to signify that Ao was not a close-range fighter. Kishimoto also noted that he deliberately made Ao's attire similar to Haku's and was even going to go as far as to have him wear a mask, but ultimately decided against it.
Video Games
In Naruto Shippūden: Ultimate Ninja Storm Generations, Ao is a support-only character. He can use a Water Release technique in the game.
- Ao (青) means "blue" or "green".
- There seems to be a running gag of when Ao scolds Chōjūrō, Mei always mishears it as something offensive towards her love life, such as "arrangements" for "engagements", "manage" for "marriage", and "call you ambitious" for "called off", and threatens to kill Ao if he doesn't shut up, much to his confusion.
- Ao killed a member of the Hyūga clan to obtain his Byakugan eye, but it is unknown whether he killed a Main or Branch House member. It is however likely that he killed a member of the Main House or he removed the eye of a Branch member while his opponent was still alive; whether the Hyūga seal prevents this is unknown.


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