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HAGERSTOWN, MASSACHUSETTS -- Refusing to return security deposit or the necessary proof that I am responsible for the non-functioning item on the RV. Now, owner won't return calls. I contacted AA RV In August to inquire about an RV rental and spoke with the owner **.
The size RV I was seeking was not available, but he stated that there was a slightly larger available. I understood from this conversation that I would be getting the larger RV at the cost of the smaller RV. I sent in my $1000.00 security deposit with the rental charges due up front 30 days prior to rental date. During the original phone calls to reserve the RV, ** stated that when we arrived to pick up the RV that someone would spend approximately an hour with us to go over the features/how to operate. I was informed that we would receive an "800" phone number to call 24 hours a day if assistance was needed.
Upon arrival to pick up the RV, ** spent 15 minutes explaining the operation of the RV to us and when I asked for the 800 phone number, he told me to just call his cell phone. The RV was filthy inside, to the point that I had to clean and disinfect it prior to using it.
First stop to get gas, we had no idea how big the tank on the RV was, so first call to **. Once we arrived at our location we discovered that the hydraulic stabilizing system on the 37 foot RV did not operate. Second call to **, he stated that it had been disconnected as there are only certain locations within Virginia (where we were taking the RV) that allowed the use of system (since then found out this is not true).
Since we were unable to relocate, we had the RV on a slant from Wednesday (September 3, 2014 - Sunday, returned the RV on Monday September 8, 2014 even though we had rented it for seven days. The shower was used once and then there was no water, third call to **, nope he didn't fill with water.
So, a rented RV ($1643.00) on a slant, no running water, and filthy. No shower for four days and had to purchase drinking water. On the evening we went to leave the steps would not go up. By the time we stop trying to figure out what was wrong it was 3:00 a.m. and since I didn't have an 800 number to call for assistance and sure that ** couldn't help from hours away, we took the cotter pin out of the steps and bungy corded them up so that we could travel back to Hagerstown.
Upon arrival, ** was unavailable to meet us so we dropped the RV off at the business location. We cleaned it all out and left the key and cotter pin in the microwave as instructed. The RV was returned before 5:00 pm on Monday, September 8th, 2014 though our rental wasn't up until September 9th. By September 23, 2014 I had not heard from ** regarding my security deposit. At 2:17 PM, I contacted ** and left a message on his phone (which states he will call you back within an hour) and asked about the status of the security deposit. No return call.
On September 24th @ 1:03 p.m., left a message regarding the status of my security deposit. No return call. On September 25th at 1:46 p.m., ** returned my call and left his name and number, no mention of my security deposit. I returned his call same day @ 2:23 p.m. He stated that there was a piece of metal caught in the step linkage, which caused the step motor to "burn out" and damage all the wiring to the motor. Stated he had sent me an e-mail and I told him I had never received it.
Finally on September 29th, 2014 he sent me four pictures. The step motor and wiring all look fine (some rust on motor) and the last picture is blurry and can't make out any details. Since then I have requested on three separate occasions, additional explanation and pictures with date and time stamp and have received no reply.
I have sent him a total of 5 e-mails and have no idea what amount of the security deposit he plans on returning. Ironically, as I was typing this out ** contacted me and stated unless I called him back so that he could record the call he won't speak to me. I did not give him permission to record me. I asked for his lawyer's info & he said he was his lawyer. Then he hung up on me. If he won't answer e-mails, provide the information I have requested, or speak on phone without recording me, I don't know how to resolve the issue. So, I guess I am out $1,000.00!
In July of this year, our flight out of Detroit was slightly delayed due to a storm. We left a few minutes late, made some time up in air, and landed nearly on time. However, there was no gate available in Dallas and we had to wait on the plane for about 30 minutes. We were told no worries, our flights were being held.
When we arrived at the gate, there was a line of about 50 people and we were told by the attendant that our flight was told to leave early and there were no more flights out. Also that she was leaving soon for the day, and we had to go to another gate to get rebooked. We stood in line for over an hour. There was one attendant to take care of all these folks.
We finally got rebooked to reach our destination, but were told there were no overnight accommodations and we would have to sleep on a cot. On cots - really? With a senior and two small children? The next morning, they rebooked us twice because flights we were scheduled on weren't going to leave the ground due to mechanical issues.
At this point we had been in Dallas airport for over 16 hours with only their airport junk food to eat and no vouchers. I noticed a supervisor and was finally able to get my father to speak to her. Noticing the multiple attempts to get us to our destination were unsuccessful, she rebooked us on an oversold flight with priority booking.
We ran to the next gate. Only to have them board the entire flight and not hear our names called. At this point I was scared and in tears. It was looking like a second night in Dallas airport due to an airline with poor planes and poor customer care.
I later wrote AA about this experience and was told better luck next time. I wrote them again to express my feelings about their lack of customer care and was told, "We have received your most recent email and want to take this additional opportunity to apologize, once again, for your and your family's interrupted travel. I can understand your continued disappointment. After review and at the risk of disappointing you further, our position remains unchanged. I am sorry. Still, your comments enable us to understand things from our customers' perspective. It would be a privilege to welcome you aboard soon."
Of course, I have no intention of ever flying American Airlines again; neither do my family members, nor do our businesses! It's not about the delay. It's about the complete lack of customer care - both during the experience and after! American Airlines simply does not care about their Advantage or frequent flier customers or any other customer for that matter!
DALLAS FORT WORTH, TEXAS -- Plain and simple - on 18 January 2009, the gate agent at Miami International forced me to surrender my $1300 Louis Vuitton Keepall, which housed all of my belongings from a cruise vacation. I argued with her and was refused boarding without checking the bag, which fits overhead (and there was room on the plane).
Surprise, surprise, the bag never makes it to LaGuardia in NYC. It was my only luggage item. I completed all the paperwork and submitted it by the deadline (this is very time-consuming). Then, there is the three-month wait.
In the meantime, I filed a police report with Miami PD because I honestly believe the gate agent stole my bag. It is no coincidence that she forced me to surrender a bag, meanwhile there were other people allowed to board with duffel bags much larger than mine. Also, according to MIA airport security, there is no camera surveillance at this particular gate. Coincidence? I think not.
The last I was told, the investigators were going to interview the people who worked the gate when I boarded. Apparently, American Airlines staff at Miami Int'l were unwilling to provide information about who was working then. I was also told that the "gate agent" may have been an impostor. This is POST-SEPTEMBER 11th America, right?!
In April 2009, Ms. ** sent a cold letter indicating that my claim was fraudulent and that it was denied. There were no specifics given, nothing. The verbage stated, "Some of the information you stated is not accurate," and that they may prosecute ME for fraud. Imagine that!
I needed to be cool, so I waited before I called her. This ** states she did not believe the items could fit in the bag. Also mind you, if there is even the smallest of typos, then your entire claim could be denied. For example, if the bag was 9.7 inches deep and I put 9 inches or 10 inches, then my claim is deemed inaccurate and thus, false.) She also told me that although American Airlines acknowledges my bag was lost in their care, they will not take responsibility. Does that make any sense? No.
I wrote letters to the entire Executive Board. Surprise here - not a single reply. I sent emails. Imagine this - no reply other than "Contact Baggage Services ( i.e. Ms. **). I lost everything! My entire vacation was in that one article of luggage and it is all gone. I waited for hours at LaGuardia, hoping my bag would appear, but knowing it would not. The moment I surrendered it in Miami I knew I would not see it or my things again. I had a bad feeling from the start, when she singled me out and denied me to board the plane.
Next time, I will get ALL the gate agents' contact information before I surrender anything. I will also take their photo with my phone. These people are hard to locate, believe it or not. It is now October 2009 and my complaints and appeals have gotten me nowhere. I am making the next move - legal intervention. This experience has caused significant emotional distress. In addition, losing over $6k worth of material (luggage included) cannot go away quietly. It seems that suing American Airlines will be the only viable option.
DALLAS, TEXAS -- The worst experience I have ever had... never again will I travel through DFW or on an AA flight again. I would like to start off by saying the security was the best thing about DFW Int'l. airport. Kudos to them for their courteousness and their friendly attitude.
I would like to ask you a question... Have you ever been through a bad experience and felt good about it in the end because of the way you where treated? I have and it's amazing how people who care, can really take a negative, and turn it into a positive. It wasn't the circumstances that were so upsetting to my wife and I, it was the arrogance and the disrespect we had received from the American Airlines representatives.
From not taking responsibility for their own actions, to the fact that we where asked to come out of pocket for transportation and lodging expense after we arrived late from PHX, and missed our connecting flight to Tampa because there ground crew was late by an hour to man the flight. When we landed we watched our connecting flight roll away from gate c-19 as we arrived at gate c-12. (They told us they could hold that plane when we left PHX). Also note there were 8-10 of us on that PHX flight that missed the connection flight 890 that departed at 6:45...
So they put us on stand by for flight 1072, it was the first flight to Tampa departing 8:40 p.m. We walked DFW one end to another from gate c-28, to a-39 back to gate c-11 for our opportunity to get to our destination. (THAT'S ALL THE GATE CHANGES IT MADE FROM 6:45 to 8:30.)
Here's the trouble. The plane had open seats on it and they would not book us on it because they said it was weather related... NOT TRUE!!! You people can wait, we will make you fly stand by again if the plain sells out... Now keep in mind we where not late due to weather. We were late due to their inability to staff their plane with a crew... So we couldn't get on that flight (1072). Now listen to this customer service...
The man at gate C-11 starts issuing stand by for the 7:30 a.m. flights... STAND BY AGAIN WHEN AGAIN WE LOOKED AND SAW THE PLANE WAS NOT BOOKED. So I confronted the man and asked him why would he not book our flights and give us a seat assignment when we were the priority for open seats? Why make us fly stand by again? As he saw the angry people around him bumped from now 2 flights... He took back the stand by tickets issues and books our ticket and gave us a seat assignment...
OK fine now let's get to the lodging... We were told that we would get a cot for the night... Again not acceptable... Are you charging me for a ticket I book and don't show up to use?? YES. So I am paying not only for a rental car tonight and lodging in Tampa but I am told we won't compensate you anything... Again we are not here due to weather. This is your mistake. He issues a voucher for a room, and $25 meal voucher to econolodge in Arlington... It was 20 minutes away, had no restaurant to redeem the food voucher and we were told we would be required to pay 47.00 for the room plus a shuttle fee of 40 roughly to get back in the a.m.
So we come back to the airport and demand a supervisor... There are 2 hotels on the airport property, why would you send us 20 minutes away?? And why would we pay anything??? The response given, "I am sorry but we can't give distressed vouchers to those properties." So we asked why would we get taken 20 MINUTES FROM HERE? As we understand there are about 30-40 hotels in the area within 5 minutes... So we called the Hyatt... They confirmed that they do work with American Airlines and they needed a phone call to authorize the voucher...
All I can say is if you work for this company I am sorry you don't have any real choices as to being employed by a reputable company who puts quality and service ahead of the $$$$$ machine.. As to the multiple AA employees I spoke with I was told this was the worst on time airport with the worst customer service, they have visited as if they were ashamed themselves to be in DFW... Now I know as a business man when your employees speak of their company with disrespect, embarrassment, and contempt there is an obvious leader issue.
People should speak up and you should listen...
MANAGEMENT YOU ARE FAILING IN THE BIGGEST WAY AT THE SIMPLEST OF THINGS IN BUSINESS... SERVICE. To Dallas, you will never see one dime of my money ever again... This reflects on my perception of what your city is like.
To the heads of AA you can look in the mirror and point the finger at the reflection you see... As in any organization leadership, and lack thereof is reflected in the attitudes and the demeanor of its staff. If this is your base, your hub, your home, I would think if you're going to see class, service and quality it would be here... UNFORTUNATELY IT WAS NOT. Make your billions and be happy. Rape, pillage, and look at yourself and smile, coz that's all you got to show for it... Sleep well. I know I won't here on a cot, listening to construction workers in DFW...
OCALA, FLORIDA -- We needed a new mattress for an old/antique 3/4 bed. We were assured by our sales representative that sizes had not changed in a hundred years... We gave him the measurements and he again made the above statement, so we tried the merchandise they had in their inventory and made our selection.
We also needed a mattress for our king size bed. We use two twin sets, so we tried the merchandise they had in their inventory and made our selection. We wanted very firm for both sets. We paid for both orders that day 5/19/12 (including a $75.00 delivery fee) and waited for their 5/23/12 delivery day. We told them it would have to be before 4:00pm as we had an appointment and would be leaving.
They finally called and said they could not make it and rescheduled for the next day. Supposedly we were first on the list for delivery the next day. The store doesn't even open until noon, so they said they would be here by 2pm. Needless to say they weren't and when they did show up "they didn't even have our whole order". When my husband saw the 3/4 mattress he knew they were to big. They only brought one of the twin sets. After many phone calls back and forth to the store they agreed to return the supposed 3/4 mattress and credit to our credit card.
We immediately knew that the two sets of twin mattresses were not the "firm" that we tried in the store. It was like sitting on cotton balls. After many, many calls, even to our credit card company, they refused to return those cheap, soft, worthless mattresses to their stores. Therefore, they are sitting in my bedroom up against the wall unused and unwanted because they are not what we ordered.
It was such a terrible ordeal with such inferior merchandise "and" organization. I have never written a review before, but after this mess, I feel other customers should know what a crappy experience we had. I would never recommend this company to any one, unless they enjoy getting ripped off...
NASHVILLE, TENNESSEE -- This letter is being written as a warning to passengers flying on American Airlines (AA) in association with "partner airlines". I recently (June 15 to July 1) returned from a trip to Ecuador. My flights were booked through Orbitz but were all American Airlines flights. Nashville to Miami and Miami to Quito, Ecuador – returning the same way. The Miami-Quito leg was American Airlines (flight 7638) but operated through Lan airlines.
On the trip from Miami to Quito one of our group (of 10 total) was told by Lan that she had no ticket and would have to go to the AA counter to get proof that she had purchased a ticket. As a result of her trouble we went to the AA counter in Miami (since we had a 3.5 hr layover and thought we had time to spare) and asked them about our tickets. The AA representative behind the counter told us that they didn't know why we had come to the counter, that we were appropriately ticketed and had nothing to worry about.
Given our friends experience, we asked them to contact Lan to let them know that we were ticketed. The representative, with a supervisor standing next to them said no – because Lan wouldn't pick up the phone and said – and I quote - "when you miss your flight come back here and I will help you then". Little did we know that experience was a walk in the park compared to the one we had on our return trip.
On our return we arrived at Quito Mariscal Sucre Airport 4 hours in advance. When we got to the counter, after waiting 2 hours, the agents told four of us that we had no tickets and would have to go to the purchase counter to get confirmation that we had a ticket, then return to the counter (with hundreds of people waiting in line) to get our boarding passes.
We meet many other groups (over 25 people) that had been there longer than us, going between the AA counter and Lan counter trying to get boarding passes. Since Lan could not/would not confirm tickets we went to the AA office in the UIO airport. At the office, the lights were off and doors locked. Security guards (extremely friendly and helpful) repeatedly rang a bell to get representatives to open the door.
They (AA reps) then robotically printed the ticket info (which my friend already had), highlighted the flight and said they couldn't help us because "their part of the trip" (in her case Miami to Cincinnati) was fine and sent us on our way. There were 7 of us (the other lucky people took another airline). Four (including myself) got their boarding passes with 30 minutes to spare. Two made it at the last minute. One got left behind.
I can't tell you how horrifying it is to leave behind a friend, alone, at a chaotic airport, with an airline (s) that is acting like you didn't even by your ticket (which cost upwards of $1000). She is still there today – although they have put her up in a hotel – she will be returning 3 days late. Many others had the same experience with families and groups randomly split – some "making it" and others left behind.
I am a frequent traveler; having been to many countries and had many interesting experiences. The treatment of passengers by American Airlines and by Lan was by far the most disorganized, discourteous, frankly frightening experience I have ever had – and we were not the only victims. Usually I would contact management and let them know what was going wrong, but I sincerely believe that this is a systemic American Airlines problem. This is meant as a warning to anyone not willing to be mistreated, mislead and even marooned – DON'T FLY AMERICAN AIRLINES!!!
MANHATTAN, KANSAS -- Today is a big day for me; it is my best friends wedding. Not just any ordinary friend, she has been my best friend since kindergarten. I am a senior in college at Kansas State University and have been in DC for the past two weeks visiting my boyfriend. We fly once a month to see each other through American Airlines.
Today I was supposed to be on an American Airlines flight at 12:30 pm leaving from BWI. I was supposed to be landing around 5:15 and getting in the car with one of my friends to the hotel to put on the beautiful satin, honey colored dress that the bride chose for me to wear today while standing next to her.
This is how my day actually went… I woke up in Germantown, Maryland around 9:00 am and called my best friend to tell her how excited I was for her wedding tonight. The Montgomery County Taxicab driver picked me up at approximately 10:02 am to take me to BWI airport. His name was **, he was a very educated man and talked wonderfully about the new ICC highway we drove on a majority of the time to BWI. He said how impressed he was with the building of this highway; delays were a minimal during the construction. Great guy and outstanding service.
We pulled up in front of the American Airline entrance and I paid him $112. I went up to the self-service counter to check in and to check my bag, only to find out that my flight was delayed until after 1:00 pm. This meant that my connecting flight in Dallas wouldn't be an option because I would have only had five minutes to get to the next gate.
If you are familiar with the Dallas airport then you would know that getting off of the plane and making it to the next gate would have been merely impossible (but I'm sure you already know that). So I went to the service counter and was greeted by an agent, **. I explained my situation and how I was in dire need to get back to Manhattan, KS before 7:00 pm. He tried his very hardest to dig deep into the system to find any possible solution for me to make it to my best friend's wedding. I understand that there was nothing he could do, but I am grateful for his effort and kindness. He contacted his supervisor, ** (CSM).
Over the phone, his supervisor offered the possibility of me catching the next flight with United Airlines that leaves at 4:47 pm to Chicago, and then leaving there at 7:30 pm to arrive in Manhattan, KS at 9:15 pm. So I took that flight because I have no other option than to accept the fact that American Airlines has delayed my flight. They told me that I could not get a refund for my ticket, but they gladly offered me a $12 meal voucher. A $12 meal voucher doesn't do me any good when I have been fasting for the past two days to fit into my bridesmaid dress.
So I decided I would go get a drink to relieve stress and call my best friend to break the news that I would not be standing next to her on her big day. Until I looked down at my voucher and read, "NOT VALID FOR ALCOHOLIC BEVERAGES". As I sit in the lobby area in front of United Airlines, patiently waiting for 4:00 to roll around to check my bags, I decide to give my meal voucher to a younger lady that could probably find some use for it. Hopefully she's not a drinker. So here I am, still waiting in the lobby. Words can't explain how extremely disappointed and sad I am, and all American Airlines can offer me is free, cheap airport food.
My mother swears upon Southwest Airlines, refuses to fly with any other airline. Her flight was once delayed and she missed a meeting for work, so they immediately offered her a free flight. Now I understand her commitment to them. In six hours my best friend will be getting married to the man of her dreams and I should be standing next to her. Because of American Airlines I won't make it. Now I'm short a $12 meal voucher and possibly my best friend.
I've flown countless time with American in many parts of the world, having been an American Advantage Platinum member in the past, and cannot recall an instance of such poor service, and certainly nothing remotely approaching the exceptionally poor service which I received in Rome with two of AA's personnel, one of which was the AA supervisor there. This Rome AA supervisor was arrogant, indifferent, and condescending. Below is my experience:
On Tuesday May 11, 2010 I flew on American Airlines from Chicago to Istanbul with a connection in Rome (AA 110 Chicago-Rome and scheduled TK 1862 Rome-Istanbul). The flight from Chicago was scheduled to depart at 4:55pm but was delayed due to mechanical difficulties. Hence, instead of arriving in Rome on Tuesday at the scheduled 9:15am, it arrived the same day at 11:30am.
As I was disembarking from the plane in Rome, I was intercepted by a local representative of AA who informed me that I had missed my connection but that I was "protected" on a later flight - seven hours later to be exact! When I explained that that was an unreasonable amount of time to wait for a connection and that there must be other routes which could get me to Istanbul in far shorter times than nine hours (seven hours waiting plus two hours flight time).
The AA representative showed me on a nearby screen about four flights. The first of these flights on the screen was my original connection originally scheduled for 11:40am but now set to depart at 11:50am, so I asked if I could not board that one. I was told that there was not enough time. With twenty minutes to spare, I took it that, based on the AA representative's rejection that the 11:50 flight must be in a far-off terminal and gate. The remaining handful of flights presented to me did not appear to arrive in an earlier time in Istanbul.
Having just flown for some nine hours plus delay, I then reluctantly went to the main terminal as directed by the AA. For this I went into the satellite terminal where I had landed, down the stairs to the tram boarding area, waiting for and rode on the tram to the main terminal, waited in line at and went through the security screening checkpoint.
There on the screen adjacent to the main terminal security point, I was to discover that the 11:50am departing flight, i.e. my original connection and the one which I had been told I did not have enough time to board, was not only still boarding but that it had been back at the tiny satellite terminal (circular and only 14 gates, grouped in pairs of two) and just by the gate where I had landed!
Disturbed by having been directed physically away from a connection which I could have easily made, I went back to the satellite terminal to speak with a supervisor. [Side Note: There was not any valid reason for my being directed to the main terminal, because even my seven hour later connection was in the very same satellite terminal].
When I first explained the situation to the supervisor and asked for an explanation, he said that he had to get a flight boarded. So I waited, waited while the supervisor chatted leisurely and jokingly with others. The flight fully boarded and then I saw the supervisor move over to another flight, with not a word nor gesture to me who was by the now empty boarding area waiting for him.
So I patiently moved over to this new gate and attempted a couple of times to discreetly get his attention, wherein he avoided even eye contact with me, let alone giving some indication that he understood that I was still waiting for him. Finally, as this second flight was nearly fully boarded, and the AA supervisor was again holding non-business conversation with others and still completely ignoring my presence, I spoke up and explained that I was still waiting for him. The supervisor then said that he would be with me in a few minutes and I continued to wait.
When the AA supervisor finally came over to me, all he attempted to do from beginning to end is to attempt to justify that the original AA representative's actions. The lies and misrepresentations which came from the AA supervisor are summarized as follows: Falsehood #1, that the AA representative had not known that the flight which departed to Istanbul had been delayed to 11:50am. While he may have not know at the time he rebooked me to the seven hour later flight, he certainly knew when the two of us were looking at the same screen at 11:30am.
Falsehood #2, that there were only the handfuls of trip routing from Rome to Istanbul. Rome and Istanbul are major international airports, only two hours flight apart, and each with flights departing and arriving every few minutes. There were far more options to be routed to Istanbul (or Ankara which I had given as a possible option) than the handful which I was shown.
Falsehood #3, that the original flight AA110 delay was due to weather conditions beyond the airline's control. The final words of the Rome supervisor as he haughtily and indignantly pushed my documentation across the counter back to me were, and I paraphrase: "I cannot help someone who is not able to understand that we are dealing with weather forces out of our control."
The fact is that I was on the plane naturally when the pilot, before take-off, informed the passengers that there was a delay due to two mechanical difficulties - one that his windshield wiper had to be repaired. Further, the pilot had informed us that at least an equal amount of time, if not more, would be due to the paperwork. Thus the original flight delay which was the first factor in my missing the connection in Rome was due, not to some unavoidable act of God, but rather due to American Airlines.
Thus, naturally, there is no justification for my not having been directed to board the 11:50am flight, nor to being sent to the wrong terminal, nor for AA claiming that they were not responsible for my missed Rome connection, nor for not rerouting me to arrive in Istanbul in less than nine hours.
Further, neither the original AA representative nor the supervisor even gave my any assistance or guidance relative to the apparently re-booked seven-hour later flight. During my time in Rome, I noticed that I was not given a boarding pass for the flight, or directions to obtain one nor told where / in which direction even to go.
The reality is that without Rome AA's misinformation and misdirection, I would on my own have easily located and boarded my original connection, the nearby 11:50am departing flight. Rome AA violated a primary rule which can be applied to customer service: "Do no harm".
After my seven hour Rome ordeal, I arrived in Istanbul. Rebooked, paid a change fee for, and boarded the last, 11:55pm, flight from Istanbul to Ankara. In sum, I spent over 24 hours en route, due to the incompetence and intransigence of two, ill-mannered and ill-trained American Airlines personnel in Rome.
On Monday December 14th, my fiance, two daughters, and I had a scheduled flight leaving Montreal at 7:45am with one stop in Dallas, Texas. Our final destination was Leon, Mexico at 2:45pm, had everything gone as planned. However it did not, which is why I am now taking time from my holiday to tell you what happened.
We arrived at the American Airlines counter at 6:15am to check in. The line-up was moderate, but we noticed that it was not moving very fast. We did not arrive at the counter until 6:40am. While we were waiting I noticed two things. Firstly, an attendant kept leaving her station to aid those at the E-ticket Kiosk and secondly, there was a couple in front of us who got to jump the line because their flight was being called.
At the counter I was informed that one of my suite-cases was over by 18 pounds and was given the option to remove some items and place them in our other suite-cases to try to lighten the weight. It took me less than two minutes to decide that we were not able to place items in the other suite-cases.
As I turned around to inform the attendant of my decision, I saw that she (**) was preparing to wheel some elderly people to their gate. I approached her and she said she would send someone to help us. My family and I were still standing at the American Airlines check-in counter with no assistance, 15 minutes later. After searching for another attendant, her first reaction was to call people on the radio to figure out what was going on.
Now, at 7:00 am, it was boarding time. After we checked our luggage, she did not offer to try to rush us to the gate. By the time we passed through immigration (and we were given preference as we were traveling with a 7 month old baby) we arrived at the gate, saw the plane and were informed that we had missed our flight by **.
** reaction to when she saw us? "What happened to you guys?" At this point my fiance answered "You left us there." Pascal immediately was defensive and took no responsibility for what had just occurred. She told us she had sent a gentlemen named ** to help us and called him on the radio. It turned out that ** had gone on break, and very conveniently forgot about the family ** had told him to help with.
After they had contacted the supervisor, the supervisor placed the blame on us, saying that we only arrived at the check-in point at 6:40 and that was not enough time to make our flight. I told them that we arrived there at 6:15, and had waited that long. They then okay'd the crew (**) to find us a flight even if it was with a different airline. They gave us two options, one was Miami ending in Mexico City and then we would have to get to Leon on our own or fly to Chicago, then to Mexico City and finishing in Leon at 11pm.
I feel at this point it is important to note that we booked with American Airlines to avoid travel to Mexico City and to also avoid more than one stop, as I previously mentioned we were traveling with our children. We decided on traveling to Chicago, via Mexico City ending Leon. While waiting for our plane to Chicago, they made an announcement that there was a problem with the plane and that there would be a delay, they did this three times.
After I approached the attendant at the counter and explained that we had a tight connection because of the delay, I asked if they wanted to send us on a different flight. The attendant guaranteed that we would make our connection. So we boarded for Chicago. I think it is extremely important to note at this point that not one of American Airlines employees took the time to apologize to us. On top of that, the supervisor refused to take 10 minutes of his time to speak to us. Working for one of the world's largest hotel chains, I know first hand that this is beyond unacceptable.
We arrived at Chicago at approximately 2:40pm and had to make our connection with AeroMexico at 3:05pm in a different terminal. When I asked for help at the gate they refused to call the other airline or get me any assistant (such as an electric cart to get us there in time). By the time we made it to the terminal at 3:00pm we had missed our flight once again.
So we went back to the American Airlines counter and spoke to a gentlemen named **. After we explained everything that had just occurred, he first asked us to repeat everything because he didn't even believe us. When I went through the story a second time he was beyond embarrassed for what employees of American Airlines had done or in better words, not done.
He began looking for flights for us and informed us there was no flights that night and that we would have to take a plane the following day. At that moment, I refused and told him to look for a different alternative. He said that all the flights were booked and there was nothing until the next day. Then, he found one other option. We would have to fly four and a half hours to LA that night and then take 1:30am flight from LA to Leon arriving in Leon at 6:30am. My fiance burst into tears at this point as our 7 month old was crying and our other daughter was feeling sick already from all the traveling.
I told him it was unreasonable to fly all night with a baby and wanted to speak to his supervisor. The supervisors name was ** and very unfriendly. After he checked on the computer his answer was "You either stay here for three days or you take that flight." At this point, we took the flight. I do want to make a note that one attendant, named **, made an attempt to at least give us one extra seat and she succeeded in doing so. This we were very grateful for and thanked her. However, when we boarded the plane, they had given the seat away.
A couple of things that I would like to mention at this point. I asked ** to look at sending me at a couple of different cities inside Mexico close to our final destination he said "I'm not going to send you to another city just because it is convenient for you." At this point I replied "I don't think you understand, your company had a contract with me to be at 2:45pm in Leon. That was not fulfilled and the least thing you can do right now is try and accommodate us."
** did not seem to understand this. He also did not want to use a different airline. When I requested to try to bump someone on an earlier flight the following morning he simply said "no." I feel it is important to mention I witnessed other companies in the past that when they are in a situation like this they offer a compensation flight for anyone who would give up their seats. They didn't even offer to do that for us. I don't think I need to explain how an overnight flight with a 7 month old baby went. She was crying and grabbing her ears in pain all night.
As a result of all this we lost two days of our vacation. When we got back home we continuously tried to contact American Airlines, we finally receive a response from a ** with Customer Relations. We received a generic apology email and were told we would receive "vouchers" from AA as soon as we provided our mailing address. I emailed back the same day sending our mailing address and asking what the vouchers included.
Over a week had passed and until today I still had heard nothing. I sent another email and included my phone number. I received a call this evening in regards to my follow-up complaint the lady said she was from corporate office and she mentioned that she did not answer my email in regards to my question about what the vouchers included because she was waiting for my address. I told her I had replied with the address and questioned what type of vouchers they were going to send me. She said that she was going to send 3 $150.00 vouchers.
This was not acceptable and when I pointed that out to her she said that she was not calling to negotiate and that my family and I did not give ourselves enough time to catch the plane and she was just sending that as a follow-up. Clearly, I ended the conversation and hung-up. It is clear that customer service is the last worry for American Airlines, and that I can't change that. What I will do though is tell this story to anyone who will listen in hopes that it will at least change a few peoples minds when they are picking an airline to fly with.
I have left many "details" out of my post only to keep this post short. What happened to me on my recent flights on American Airlines should never happen in today's world!!! Certainly NOT after the Delta Holiday bombing attempt on Christmas day!
On December 18th, 2009, my partner and I used American Airlines (AA) to fly from Dallas-Fort Worth (DFW) to Guadalajara (GDL), Mexico (#1401). We checked in, and all was going well. We boarded the plane and moved into "take off position." Then we began to sit on the run way. The "pilot" used the planes PA to state, "we have a bit of a problem because we are loaded with bags from other flights so we have a 'balance problem' with the plane-we have asked a passenger to move from the front of the plane to the back to balance the plane out.
Also, some of you will not have luggage when you get to Guadalajara (GDL) because we had to leave it behind to make room for the bags from other flights. You bags will follow you as soon as possible-we need to make room for the bags from other flights and their passengers. An American Airlines "rep" will be waiting for you to assist you once we land if your bags were left behind."
Once we arrived in Mexico 2 hours later, nearly 1/2 our plane was without bags! One poor lady was having a wedding and her dress was in her checked bag left back at DFW! I had all my medication in my bags-it is real expensive and needs to be kept cold! We began to look for the AA representative to help us with this problem and answer questions and the only person was some 20 year old guy who spoke no ENGLISH! As he filled out the forms he filled it out wrong and NOBODY could offer us any idea when our bags would arrive-all we had were the cloths on our backs!!
We took the paper he gave us and left the air port at 10PM. The next day we began to try to call the "800" numbers to get answers NONE OF THE NUMBERS WORKED! We had to use toll numbers! I FINALLY GOT THIS RUDE WOMAN NAMED **. She kept insisting that I give her a group of "letters" off my form-I told her I did not have them (the idiot never gave them to me). After nearly 20 minutes on the phone with ** the only thing I solved was our bags and my medication "might" arrive in Mexico later that night. Using their website is impossible. We went 4 days without cloths and my medication (about 4,000.00 worth of med's). NOBODY CARED AT ALL!
When our bags did arrive, we were told we could get them "anytime"-that was a lie! We showed up at GDL to get our bags on Wed, December 23rd (we were in a remote part of Mexico and not able to get to the airport). When we arrived we found that AA in GDL has NO "real office" it is a "room" the size of a "closet." The sign reads "open M-F 0800 to 1600." We were there with 20 other people trying to get their bags (even the lady with the wedding dress)! The door was locked.
Again, I called the "toll numbers" and spoke to a REAL PERSON who was not only unhelpful, but insulting and rude. When I asked for a supervisor-I was told "I don't have one." I was able to speak to another person and to make a long story short-I was told to come back the next day! The next day I arrived at 8 AM and got our bags. We were pissed!
During our return flight on 12/30/2009, we were ready for EXTRA security checks due to the Christmas Day attempt to blow up a Delta Plane flying into Detroit. Like many we arrived at 4 AM for our flight which left at 7:50AM. We were not first-30 or so others we ahead of us. Mexican Security arrived and set up tables and lanes for us to file into-then we waited! NO AA PEOPLE WERE READY TO HANDLE THE CRUSH OF PEOPLE trying to fly home to the USA from Mexico!
Once the AA staff did arrive, we went through the security checks. No keep in mind I am a retired Los Angeles Police officer-I know something about searching people and containers. The searches done of our bags and bodies were worthless! I could have had a "land mine" in my bag and the Mexican TSA would have totally missed it!
Now came the metal detectors-I walked through and set the thing off like I always to. I stopped and waited for what was to come next-NOTHING! THE LADY WAIVED ME RIGHT ON THROUGH WITH A SMILE! SHE NEVER CHECKED ME AT ALL! I HAD BOOTS, A BELT, AND ALL SORTS OF STUFF ON AND SHE DID NOTHING!
We just shook our heads and said, "What the hell! This is NOT security!" As we got ready to board the jet we moved towards the door. Now came the "pat down." FOLKS THIS WAS A JOKE! IT IS CLEAR "THEY ARE JUST GOING THROUGH THE MOTIONS" and at the best is it "sloppy" and at the worst, it is going to get someone killed! As far as security is concerned at this Airport, 5 days after a major "terror event" on a flight into the USA-this is unforgivable!
They had some little old lady in a chair taking off her shoes, but the rest of us never took off ours and had them checked. When they did the pat down I was watching the Mexican Security-they only checked the arms and legs-and it was FAST! I remind you that the "shoe bomber" and "Christmas Day bomber" carried their IED's onto the planes! THESE MEXICAN OFFICIALS WERE HORRIBLE IN THEIR SECURITY. The Mexican Army was seen around some of the check points-they were "unarmed!" In 1997, I flew to Mexico and saw men with M16's right in the airport-NOT THIS TIME!
There was no reason for American Airlines and Mexican TSA to be so sloppy-they had lots of time and people were waiting and understanding! "safety first" is what CNN is putting out now-I saw that's a joke! The horrible security and searches we went through the airport is down right UNSAFE! It was very clear we were being "rushed through" all of the security check points. We even arrived "early" at DFW and had to wait for our gait to open up so, we had lots of time!!!
I will never fly American Airlines ever again. This was insane. I will probably never fly back to Mexico because of the lack of security faith in their protection of people flying on planes out of Mexico. Terrorist are everywhere-what will stop them from flying into Mexico, only to rushed through a security check, to board a plane for the USA which is only 2 hours away-all the time in PERSONAL possession of a BOMBS! Nope, never again! Security at GDL is a joke! American Airlines-a company based in Texas and that is shocking and sad! I am a Texan, and now won't support this local business!
I have sent my "observations" of this LACK OF SECURITY to my local Texas elected officials and asked them to look into why the flights from Mexico have such sloppy security on flights into our nation-American Airlines should be on top of this also but clearly they are not!


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Research on the H5N1 influenza strain has gained the attention of a national biosecurity organization.
Research on the H5N1 influenza strain has gained the attention of a national biosecurity organization.
People with a defect in an ion channel that causes deafness are more sensitive to certain types of touch.
New data reveals troubling trends in the pharmaceutical fight against bacteria.
The venom from the Texas coral snake causes intense pain by targeting acid-sensing ion channels, providing researchers with potential new targets for pain therapies.
Researchers identify a gene that is more likely to be carried by people who are suicidal than depressed individuals who are not.
Blood cells derived from a person's bone marrow stem cells are injected back into his body.
Geron is terminating a clinical trial testing a human embryonic stem cell treatment for spinal cord injury.
A research institute has filed a lawsuit against its former employee, Judy Mikovits, who claimed to link a mouse retrovirus to chronic fatigue syndrome.
Scientists track changes in bacterial genomes during a hospital outbreak to discover potential pathogenesis genes.
The sickle cell anemia mutation may protect against malaria by preventing the parasite from sending dangerous proteins to the red blood cell surface.

subset: commoncrawl


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Two-way stretch knit upper and an ultrasoft footbed made from yoga mats make these Sanuk sling sandals the perfect antidote for tired feet.
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Tradition meets comfort in the Washington Square Venetian. Across this collection rich full grain leather comes standard, as does the comfort engineering of Rockport technology. As soon as your heel touches down, the shock absorbing ADIPRENE by adidas sport technology is there to respond so that comfortable days are never compromised. Expand your comfort zone to include Washington Square.
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Historical Documents — 3,606 Dickey Documents Found
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Your search for Dickey returned 3,606 matching Historical Documents dating from 1704–1999. Historical Documents provide a wealth of family history information that you can use to research your deceased ancestors and trace your Dickey family tree.
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January 16, 2012
Sales psychology: non-verbal clues
January 9, 2012
Sales psychology: What does your prospect believe?
September 3, 2010
Capitalizing on credibility: What's the biggest payoff?
August 24, 2010
Sales Best Practices - why they don't work
July 21, 2010
What do clients really want from you?
June 11, 2010
Marketing therapy: Just lie back and relax
May 20, 2010
The three biggest problems with advisor Web sites and how to fix them
April 23, 2010
How to create value for your professional clients
November 6, 2009
The role of social media in your business
August 13, 2009
Look at the industry from the dark side


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Terminal 3 International Connecting to Terminal 3 International
Connection time: 70 minutes*
Your step-by-step connection plan is as follows.
Welcome to Heathrow!
On leaving the aircraft, please follow the purple signs for Flight Connections.
Hand baggage check
At this point your hand baggage will be checked to ensure it conforms to UK and EU regulations. Please be aware that liquids in containers over 100ml are not allowed through security.
Security screening
You will pass through security screening at this point. If you are a non-UK resident and have goods to declare to HM Customs, please use the Customs telephone before security control.
Airline desks
Need to visit your airline's ticket desk? You'll find it here.
Departure lounge
Check the screens in the departure lounge, which will be updated when your gate opens and again when your flight is ready for boarding. If you've time to spare, the departure lounge has plenty of facilities to help you relax, including restaurants, shops and seating areas. Please note there are limited facilities at the departure gates.
* Minimum connection times
The connection time shown is the standard minimum connection time between terminals published by IATA (the International Air Transport Association). Heathrow Airport Limited is not responsible for the accuracy of this information, nor for any disruption to your journey which this information may cause.


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East Providence High School swimming pool, 20 FEB 10, 10:30 AM TO 3:00 PM. 2000 Pawtucket Avenue, East Providence, RI. 82 degree water, so be prepared to add foam!!!!
If you wish, meet at Tony's place and we'll caravan over from there at 10:00 AM.
Take care, bring snacks & drinks! Maybe we'll get some gourmet weinies afterward.


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- Flat Rate Shipping. Any Size Order! -
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A devoted Miami fan like you would never betray the Hurricanes. Now you can prove your allegiance by sporting this Renegade full zip hoodie at the next cold home game. Featuring an embroidered team name on the left chest and a team graphic on the back, you'll be kept warm in team spirit all game long!
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866-539-4278866-539-4278 - Shipping - FAQ
All products at The Learning Journey encourage learning and develop confidence as they enhance a child's potential. They carry a great line of floor puzzles with activities built in that give children skills to be prepared for school and beyond.
Use the filters to the left or simply scroll down to begin viewing all pages.
Free shipping and flat rate offers for US only but excludes HI and AK.
Need to return or exchange a puzzle? It's easy. Simply call us at 866-539-4278 or email firstname.lastname@example.com to request a Return Authorization Number, and we will send you a prepaid return label for the item.
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SMALL BUSINESS BLOG -- SCOTT SUTTELL Unless it's for beer and burgers, it's tough to rent older retail spaceBy SCOTT SUTTELL 10:45 am, October 4, 2012
Northeast Ohio landlord/blogger Bert Stratton has a wistful opinion piece in The New York Times that looks at the challenges of being in the retail business in a post bricks-and-mortar era.
If you run a small business, the job you have is as hard as running Goldman Sachs Group Inc.
Talking Points Memo's "Idea Lab" section reports that after struggling through numerous setbacks, Cleveland-based startup Tremont Electric "has finally seen some light at the end of the tunnel." You also can follow me on Twitter for more news about business and Northeast Ohio. PRINTED FROM: http://www.crainscleveland.com/article/20121004/BLOGS03/121009896/0/BLOGS05&template=printart |


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(USA & Canada) Call 1 800 745 8883
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This Shanghai hotel is an enclave for designconscious travelers who want to be in midst of the action.
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The hotel is ideally situated in Shanghai's best business, shopping, sightseeing and entertainment area, all accessible by several modes of transportation.
The Jing'An Restaurant, the Long Bar and the Garden Terrace provide guests with top-notch culinary experiences in relaxing, atmospheric settings.
Famed as China's first urban resort, The PuLi features first-class service, luxury suites and amenities., plus a Club level offering added benefits.
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No.1 ChangDe Road, JingAn District, Shanghai, China 200040
15 min (14km) from HongQiao Int'l Airport (SHA). 50km from Pudong Intl Airport (PVG)
220 volts AC
"Everything was perfect, from the courteous and seamless airport pick-up to the smallest details throughout the stay... The spacious rooms have a perfect contemporary design and are very confortable and the suites are ideal to work and entertain in a very elegant atmosphere. The senior management of the hotel are always visible and personally ensure that each guest is having a great time! Will return without questions ! "
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"it's the best relaxed stay in Shanghai and very conveniently located for everything you want to do!"
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This ornate event venue is only open to the public the first Saturday of every month. All other events are by reservation only. www.havenshanghai.com.
Chang's fictional account of "old Shanghai" in the 1900s uses the tensions between men and women in love to bring the city to life.
Some of Shanghai's old factories and warehouses now make up this thriving contemporary art district. Visit the open studios of more than 100 artists to see exciting new artwork.
Find excellent classic Shanghainese cuisine—pan-seared pork soup buns, double-boiled pigeon with monkey-head mushrooms—in three stylishly transformed historical villas (at three different locations). www.xnggroup.com.
The collection claims more than 120,000 pieces, including bronze, ceramics, calligraphy, furniture, jade, ancient coins, seals, sculptures and foreign art. Don't miss three examples of a Han Dynasty "transparent" bronze mirror. www.shanghaimuseum.net/en.
Shanghai's famous waterfront has 52 buildings of various historical styles on its west bank; and on the east side, across the Huangpu River, a view of the stunning new city skyline.
Cool Docks at the South Bund is an emerging new area, and the Steak & Oyster Bar is its best new addition. Find fresh seafood, outdoor seats and a great view. (86-21) 3331-1109
This tucked-away arts-and-crafts enclave, with labyrinthine alleys known for small craft stores, coffee shops and trendy studios, developed from a renovated residential area in the French Concession.
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While some people have the misfortune to perspire greatly, everyone can benefit from daily use of a quality deodorant. After all, smelling sweetly doesn't just happen. Whether you're going through a normal routine or having an unusual day of strenuous activity, your underarms can benefit from the application of a good deodorant designed to minimize underarm perspiration. Philosophy Deodorants deliver the ability to stay dry, smell good, and feel comfortable due to ingredient-rich formulas designed to minimize perspiration and the unpleasant wetness it creates.
One of the added benefits of using a quality product, such as any one of the Philosophy Deodorants, is that the ability to stay dry longer protects your clothing from unwanted stains. This also eliminates the need to search for a solution that allows you to remove yellow stains from your clothing, so, all in all, using deodorants provides more benefits than you probably imagined initially.
Let's review- you get to stay dry, smell fresh, and remain relaxed while wearing dry, stain-free clothing. What could be better? Try a Philosophy Deodorant and find out for yourself!
Most people wear antiperspirant/deodorant products in order to minimize underarm perspiration, the smell that often accompanies excessive perspiration, and the stains this circumstance creates on clothing. With the daily use of one of our Philosophy Deodorants, you never need to worry about perspiring excessively or becoming embarrassed by the unsightly "wet underarm" look that sweating can create. Each Philosophy Deodorant product has been carefully blended with the finest ingredients for the sole purpose of minimizing all signs of perspiration. This equates to less wetness, less odor, and fewer stains. In many cases, it means no sweating, wetness, or stains. Each individual's circumstances are different, so you should try each of our deodorant products to identify the one that works best for you.
Enriched with vitamin E, Philosophy Amazing Grace Perfumed Antiperspirant/Deodorant moisturizes underarms to a baby fine softness. Infused with moisturizing agents, the formula is silky smooth to the touch so it glides on gently without irritating the skin. Much like its name, this deodorant is amazing in its performance, minimizing unwanted perspiration while delivering a sweetly feminine scent that lingers for hours.
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Need for Speed: Most Wanted (Black Edition) (PlayStation 2)
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The 7/5mm Flash Bomb claw gloves are built to keep you in the frigid water longer. The quick dry neoprene molds to you hand and moves with you, not against you. Sealed and taped seams eliminate flushing. Tacky grip palm.Water Temp Guidelines:
3mm is good for 60 degrees & up
5mm is good for 50 degrees & up
7mm is good for 40 degrees & up


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Top Definition
On IRC, the act of using a (in most IRC clients) built-in command to slap another user. Frequently used for comic effect.
<@John> /slap Jim
*John slaps Jim around a bit with a large trout
<+Jim> wtf man why did you trout slap me
*John slaps Jim around a bit with a large trout
<+Jim> wtf man why did you trout slap me
Beküldő: LordKelvin
2008. április 26.
7 more definitions
1. The act of bludgeoning someone or something with a trout.
johnny stepped out of line so bobby trout slapped him
Beküldő: IceMan316
2003. december 17.
The only time a Singaporean is capable of forming a complete English sentence on IRC
* Singaporean1 slaps Singaporean2 around a bit with a large trout
<Singaporean2> wah liew siao eh trout slap me 4 wad sia
<Singaporean2> wah liew siao eh trout slap me 4 wad sia
Beküldő: Partagas
2010. február 2.
The act of tapping or slapping the head of ones penis on the pubic region of a female including but not limited to: the Prepuce, Clitoris, Labia Menora, or Labia Majora. Derived from the sound a struggling trout makes while flopping around on land. One can replicate the sound of a trout slap by taking their index and middle finger and striking them across the palm of the opposite hand repeatedly.
No man, I didn't get it in... I just trout slapped her.
Beküldő: Rodney123456789
2011. augusztus 9.
The act of beating someone or something about the head or head-analog with a large trout or other large fish. Often done in response to them saying something stupid.
"That was the dumbest thing I've ever heard... If I had a fish handy I would have to troutslap you."
Beküldő: 1llus1on
2008. október 23.
The act of slapping someone - usually across the facial region - with a wet penis or a representation thereof.
Oh dayum, he totally just got trout slapped!!
Beküldő: Bodacious Wan
2007. szeptember 11.
Fucking another mans girl then proceeding to slap him in the face with your unwashed cock.. Therefore, he gets his girls clam juice on his face via your dick.
Dude, mac totally owes me five bucks and just bought a beer without getting me one.. I'm totally trout slapping that queef eater.
Beküldő: dan192837465
2010. december 12.


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The practical stuff
The Barbican is served by Barbican, Moorgate, St Paul's, Bank and Liverpool Street underground stations. Lots of people say the Barbican is hard to find, so here's our handy tip: exit Barbican tube via Aldersgate Street and walk through the Beech Street tunnel, before turning right on to Silk Street at the end. The Barbican Silk Street entrance will be directly in front of you. For information on buses, on-site car parking and even bicycles (if your family is the sporty type!), click here.
LSO St Luke's is served by Old Street underground. Exit the station via Subway 4, turning left, and walk straight ahead for five minutes: you won't be able to miss the beautiful spire on your right. For more transport options to LSO St Luke's, click here.
The Barbican is Grade-II listed and one of the most striking pieces of architecture in London. With a world-class arts and culture programme, we're on a mission to get families to step inside, have an adventure and fall in love with this unique space.
Inside the Barbican, you'll find three cinemas, two art galleries (one free), a theatre, concert hall and library, including a dedicated children's library. The carpeted foyers are always open, with comfy seating, coffee points and free wifi-access. Don't miss the gift shop on Level G to take home a special reminder of your day. Parents will be pleased to hear that the Barbican has plenty of toilets... if you don't want to queue, head to Level -1 and down one further level to what are fondly known as the 'Super Loos'! The building is fully accessible: if you would like to know more about what the venue does for disabled visitors, click here.
LSO St Luke's, having been renovated in 2003, is also fully accessible. No need to worry about whether this particular church is drafty or is missing toilets - it's one of the most modernised venues in the area!
The Barbican has a host of eating options: bring your own food to eat on the foyers or have coffee and cake from the foyer cafes (including the new Cinema Cafe and Bar on Beech Street); enjoy cafeteria-style service in the Barbican Foodhall, a smart set of nibbles and cocktails in the Barbican Lounge or a three-course meal in the Gin Joint restaurant if it's a special occasion. For opening hours, click here. Other restaurants very close by include Côte Brasserie on Beech Street, and Pizza Express and London Wall Bar & Kitchen which cater especially for children.
LSO St Luke's friendly in-house cafe (underground, in what used to be the crypt) is open before and after lunchtime concerts and serves sandwiches, snacks and hot and cold drinks; there's a full hot meal menu for the Radio 3 Lunchtime Concerts. In the summer, local residents and workers from nearby offices come and picnic on the front lawn - why not join them? Whitecross Street, a stone's-throw from LSO St Luke's, is famous for its daily food market. There's a large Waitrose on this street too, and some lovely green spaces to eat al fresco including Fortune Park (complete with children's play area) and Bunhill Fields.
Buying multiple tickets can rack up. There's also a preconception that classical music in particular is an expensive pastime. Wrong! The LSO is committed to welcoming everyone into the concert hall – our top-price ticket for a Barbican concert is £38 with other price ranges beginning at £10. That's considerably cheaper than your average West End musical. Moreover, under-18s are entitled to £5 tickets – simply phone the Barbican Box Office on 020 7638 8891.
Over at LSO St Luke's the average ticket price is between £5 and £10 with many events, such as our Friday Lunchtime Concerts, being completely free of charge.
> Download your at-a-glance SPRING 2015 CALENDAR of arts and culture activities for families in and around the Square Mile!
(or click here to flick through online)
The Barbican area is something of an undiscovered treasure. Why not try one of these family-friendly activities? The more you get to know this special part of our capital, the more you'll love it.
- Barbican Children's Library
- Barbican Kids' Film Club
- The Big Barbican Adventure: adventure trail
- BBC Symphony Orchestra 'Plus Family' free workshops
- Museum of London exhibitions and events
- Bank of London Gold Museum
- St Paul's Cathedral: climb the dome, have afternoon tea
- One New Change shopping centre, with restaurants
- Swimming at Ironmonger Row Baths
Barbican: the largest multi-arts centre in Europe, the Barbican was opened in 1982. Its 1800-seater concert hall hosts the LSO over 50 times a year.
LSO St Luke's: an 18th-century converted church on Old Street (visible from the Barbican) which hosts the Orchestra's education projects, chamber music and more.
LSO: the London Symphony Orchestra, founded in 1904
LSO Discovery: the Orchestra's world-leading community and outreach programme


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A Chinese Instacart clone raises $100 million
Dmall takes grocery orders online and employs workers who buy the items in supermarkets and delivery them quickly to consumers.
Nordstrom's investment in menswear retailer Bonobos illustrates the trend, as does Bonobos' own development plans.
In 2007, Andy Dunn set out to see if he could not only start a web-only business, but build an entire brand of menswear online. He started with pants.
Since then his online store, Bonobos.com, has sold hundreds of thousands of pairs of khakis, trousers and slacks, known for their bright colors and energetic prints, and moved into other clothing categories aimed at fashion-conscious hip young men such as suits, shirts, sweaters and swimwear. Investors were taking notice, and Bonobos itself was ready for a change—a move toward a more physical type of retailing.
"What we realized was people want to touch and feel clothes in person," Dunn says. But building boutiques is a daunting task. Bonobos experimented with two standalone shops out of its New York and Boston offices, offering 45-minute try-on sessions in makeshift storefronts, an effort that quickly generated $2 million in sales. Dunn realized he was on to something.
"Just because we were able to launch web-only we didn't need to [stay there]," he says. "If you acknowledge that e-commerce is the biggest part of your store, it doesn't preclude your finding more offline channels."
So, he asked, "If we had one national existing partner, who would that be?" The answer for him was the store he most respects because of its emphasis on customer service: Nordstrom Inc.
Nordstrom has a history of investing in up-and-coming small businesses as part of the upmarket chain's growth strategy. In 2011 it bought flash-sales site HauteLook and has since launched a membership-based online store from that business called Sole Society.
In April, Nordstrom led a $16 million dollar investment round in Bonobos. The deal enables Bonobos to sell its clothing on Nordstrom.com and in 20 Nordstrom department stores. The move fits into Nordstrom's grand scheme for spending $140 million on e-commerce in 2012 and nearly $1 billion over five years. In fact, Nordstrom plans to devote roughly 30% of its capital budget to web-related expenditures.
Bonobos is also investing in e-commerce as it continues to expand its multichannel selling, Dunn says. The company founded an e-commerce technology research office in Palo Alto, Calif.—that is, amid the thumping heart of Silicon Valley—where it is working to create new tools to serve its customers, including a new e-commerce platform for its web store. "If you're really serious about doing e-commerce well, you've got to own your infrastructure and, if you want to innovate, you have to drive that innovation yourself or work with partners," Dunn says
The ambitions of Bonobos and Nordstrom reflect a larger trend: Merchants large and small are increasing the dollars they devote to e-commerce technology. For further evidence, look at the rising revenue figures on the financial reports of e-commerce technology vendors, and the growing trend of such technology giants as IBM Corp. and Oracle Corp. buying up major e-commerce vendors so that they can provide top-notch e-commerce software and services to their large retail clients.
The July issue of Internet Retailer magazine takes a long look at the companies making these big investments and reports on what they plan to do with their new technological capabilities. Examples range from building e-commerce innovation centers to developing mobile point of sale systems to more futuristic devices, like digital mannequin displays—all of it meant to better engage with today's anytime, anywhere customer.
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