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BATON ROUGE, LOUISIANA -- The customer service I received through Vonage has been a nightmare. I am a generally calm and friendly person, but the reps at Vonage pushed my blood pressure up and they really almost got a good ol' cussin. I was blown away at how the reps treated me like I didn't have any common sense, made canceling a nightmare, and added extra fees wherever they could.
I would definitely NOT recommend them to anyone. The service was fine, but if you ever plan on canceling or moving or anything else that requires customer service, FORGET IT! It is also a principle issue: If I am spending my hard earned money with your company, I deserve to be treated with respect and not robbed by extra "fees" that were previously never mentioned. RIP OFF!!!
After reading the horror stories on the web, I admit I was ready to go toe to toe with Vonage to get my account cancelled. However, a little upfront work on your end and it is as easy as pie. I thought I would share my cancellation story and provide you with some steps to take to make sure you don't get screwed out of your hard earned money.
So, I signed up for Vonage in Jan 2009. Honestly, I can't complain about the service, never really had any issues. However, because there are much cheaper services out there, I decided to cancel Vonage today. What I thought was going to be an uphill battle, literally took my 10 minutes to do and have the email confirmation proving I am no longer a customer. Anyone looking to cancel, this is what I advise you to do.
Get into your on-line Vonage account and change your billing and shipping address to something fictitious. Also, I would advise that if you are using a debit card, you also change the billing to a credit card so you can dispute the charges if need be in the future. Once this is done, save your changes. Call 888-288-7435 (this is the # you need). After 4 rings, no hold time I got a live person. I informed the person that I am moving out of the country and the service is no longer needed. They will go through their pitch to try to retain you, I simply told them that I was transferred overseas and my company picks up my phone bill for free.
I am then hit with the $39.99 cancellation fee and then a $79.99 rebate return fee for their equipment. While I told the representative that I will agree to the $39.99 cancellation fee, I do not agree to the $79.99 return rebate fee. I simply stated that when I called Vonage to sign up for the service, I RECORDED the initial call and have a copy of it. I emphasized that I verified not once, but twice, that there would be no charge other than the $39.99 cancellation fee, the $79.99 fee is unacceptable and I am not trying to be difficult, but I have a recorded phone conversation and again, verified twice that this was the only fee. I was then put on hold and told that they needed to speak with a supervisor...
After holding for a few minutes, the representative came back on the phone, apologized for any inconvenience and then stated that I will not be charged the $79.99. I then asked how much my account would be billed and when that billing would take place. He confirmed the $39.99 and said that the charges would occur today. Now, I mentioned to change your debit card info to a credit card # through their Account Management system, this is so you can dispute the charges SHOULD they try to charge you more than what was just discussed (in this case $39.99)...
Before the call was finished, I asked for the reps name and employee ID # that handled my call. He gave both to me without any issues. I then asked for him to confirm the email address I have on file and send me an email confirming this has been cancelled. I also stated I would like another email confirming the final charge of $39.99 on my Visa. Within minutes, I had both sent to me.
So, for those of you who are having trouble or thinking of cancelling, I would certainly try this approach. I probably wouldn't recommend Vonage to anyone, not because their service is bad but between the Class Action Lawsuits and extreme difficulties many have had cancelling (with the exception of myself), I don't know if I would really like to put anyone through that. Besides, this company is losing money left and right and there are cheaper, better alternatives IMO... Best of Luck!
My experience with Vonage has been mirrored by the comments I read below and the complaints I have since found on the internet. I desperately wish I had done my homework before starting service with this company. They hands down have the worst customer service I have ever had the displeasure of being in contact with. After establishing service with this company I had numerous phone calls with their technical department due to my connection never working correctly. I repeatedly had disconnected calls.
I also found that the phone system interfered with my internet connection, causing my internet to constantly disconnect. Vonage was unable to resolve the issue, but they absolutely refused to disconnect my service without charging me a high fee to disconnect. I was told if I waited out my "contract period" (oh yes they have a contract, despite the fact they advertise no contracts!) then I would not be charged a fee.
This I did, for 6 months I kept my connection to Vonage but had to get another phone service that actually worked. So while I was not using Vonage, I was being charged for it. At the end of my contract period I again called them to disconnect my service.
That was the hardest task imaginable. They tried to refuse. They gave me such a run around that I was literally on the phone with them for 45 minutes. After finally disconnecting my service I too was charged the disconnection fee stated in other complaints, although I had been told by the customer service in my previous attempts to disconnect that I would not be charged if I waited through my contract! Vonage is a Fraud in my opinion; please do your research before ever signing up with this company… I imagine it's easier to get out of jail than get out of there "service web".
Service cancellation Vonage requires customers to cancel service by calling a toll-free number, as service cancellation is not available on-line. The direct number for cancellation is 1-888-879-1978. Customer descriptions of the cancellation process frequently involve hold times of approximately twenty-five (25) minutes, depending on call volume.
Difficulties faced by customers when attempting to cancel Vonage were detailed in a May 2006 Wall Street Journal article[23] which related one customer's experience with a Vonage representative who refused to cancel an account unless a repair attempt was allowed by the customer.
In the last 12 month reporting period, the Better Business Bureau has closed 3687 complaints (as of Oct 2007). The balance of complaints centered on service, billing and refund issues.[24] Despite marketing their service as having no contracts or long-term commitments, Vonage charges customers a fee for cancellation within the two years of service, changed from one year February 1st, 2007.
This fee is noted in the provider's Terms of Service when a customer signs up or attempts to access his Web Account. The fee is $39.99 per physical voice line which is disconnected. This fee does not apply to dedicated fax lines, virtual telephone numbers, or the computer-based "SoftPhone" lines. A "Rebate Recovery" fee is also assessed if the account is canceled after the 30-day, money-back guarantee, but before 180 days of service.
Different for each device, this fee is the "instant rebate" offered on the Web site during sign-up; this protects the company from having bogus accounts created and canceled shortly thereafter by scammers seeking free or discounted routers that may then be sold for profit. Vonage charges $39.99 to every customer who discontinues service—for any reason. [25][Citation needed]
The customer may avoid these fees if he cancels service before the end of the money-back-guarantee period, which sometimes varies between 30 days to 60 days, depending on the sign up terms and frequency of communication with Vonage Customer Service. Often, representatives attempt to retain a customer by extending the money-back-guarantee period. Upon cancellation of the account, the customer is responsible for the cost of return shipping to Vonage.
As of March 2007, the FCC maintains that Local Number Portability rules do not apply to VoIP service providers such as Vonage; however, Vonage states that subscriber numbers may be transferred to other companies per its Terms of Service[26] (section 6.6). Vonage states that LNP transfers are handled by Focal Communications, but Focal was acquired [27] by Broadwing Corporation which itself was acquired by Level 3 Communications. [28]
Service Issues VOIP service is dependent on consistent broadband-ISP uptime and VOIP-equipment compatibility with the ISP's modem. There have been widespread reports of difficulty in operating Fax machines on Vonage lines, either dedicated Fax lines, or regular Vonage lines. Difficulties have also been reported with residential alarm systems and TiVo. [Citation needed]
When using a fax machine, it is suggested that users connect their fax directly into the VoIP adapter, regardless of the provider. This ensures the fewest variables in a specific network setup. In addition, users should ensure that an "Error Correction Mode" or "ECM Mode" is disabled on their fax machines as this compounds problems and distortion regarding the compression, decompression, and transmission of data communications through a VoIP provider.
Also the "Baud Rate" should be lowered to no more than "9600". When faxing the fax should be set to "Standard" instead of "Photo or Fine." It is important to note with faxing that your internet connection more than Vonage really dictates if you are going to be able to fax consistently. There are also settings on the device such as codecs, jitter buffer and rx tx gains that can be adjusted to improve Vonage faxing. All these things combined make faxing with Vonage close to faxing over a landline.
Vonage suggests that customers contact their local home alarm system operator to determine whether their existing home alarm solution is compatible with any VoIP provider. Vonage does not make specific recommendations about security systems. [29] However, Vonage does specifically mention alarm.com as being compatible because it uses wireless technology rather than depending on a phone line. [30]
TiVo's Series 1 units contain only telephone ports to connect to a wall jack. Series 2 and Series 3 hardware contains an ethernet jack, and optionally supports USB-based WiFi adapters, which typically do work properly with VoIP providers. At one point, the initial connection made by the TV unit required the use of a regular telephone landline prior to use with a broadband connection, but this limitation was removed in 2005 with TV version 7.2[31].
Vonage's Technical Support states that their phone system does not work with alarm systems. They did state that it is sometimes possible to get a Brink alarm system to work with their system. It is most important to make sure your alarm system will be able to call out to fire or police before switching over. Additionally, Vonage installs under a two-year contract, wherein cancellation within that time period results in $150 or more in fees.
HOLMDEL, NEW JERSEY -- A Vonage sales representative w/o a business card or pamphlets regarding the free phones for "Vonage Whole House Phone Kit". It's a BAIT & SWITCH scam. ** the Vonage representative stated the phone kit was free and did not require Internet service for Vonage phone service, as required before.
He scribbled the phone numbers of Vonage's Customer Service to set up service and Vonage's Internet phone numbers inside the box lid, if I wanted to consider setting up Internet service. He assured that no Internet service was needed for Vonage's new digital phone service.
He also wrote a pin number on the inside lid of the box to activate my phone at home. I was skeptical as there were no written brochures explaining this "new" Vonage digital phone service which did not require existing Internet service. He stated the monthly service fee as $9.99, if I allowed monthly billing using my ATM card.
Reluctantly handing my card, I then changed my mind and asked he not swipe the card as I was not ready to decide. ** said he would not swipe my card, but held it long enough to memorize my ATM card information! He said this was a free phone kit offer and that there would be no charges made until after my phone was activated.
Although I never called Vonage to activate the account, ** later activated the account without my knowledge or consent. This prompted an unexpected ATM charge of $33.64 30 days later. After spending hours attempting to cancel the account as the service was not "used" and box unopened within the 30 days, Vonage partially refunded $29.16 and told I should be "happy" I was not charged the additional early termination fee of $120!
However, given the circumstances that the Vonage representative misrepresentations regarding the Internet, his unscrupulous use of the ATM card, (after stating he would "not" swipe my card) was a slick BAIT AND SWITCH fraudulent sales pitch to a disabled consumer unfamiliar with the world of digital technology, without access to Vonage brochures to explain the details, in writing.
The lack of a business card was the first tip that ** the Vonage sales representative was handing out "free phones" at a gas station and unwittingly deceiving the consumer despite promises of not swiping the ATM after he memorizes the ATM data after informing him of changing my mind of doing business with Vonage and the "free phone kit" offer.
Thirty days later and after spending hours with "outsourced" customer service representatives (at least four), having been transferred 3 times, conveniently losing the phone connection, a fourth call was necessary to cancel my activated phone order, and finally to obtain a partial refund of $29.16 and account disconnection without charging me an early termination fee of $120, while learning from all four customer service Vonage agents that the Internet IS required for service -- (someone at Vonage should send the memo to **).
Be sure to receive a confirmation number and an e-mail of a pre-paid postage mail label to return the Vonage phone kit. After the refund posts on your ATM, get a new ATM card ordered to protect against another unsuspecting transaction from **, the con artist, disguised as a Vonage sales rep.
HOLMDEL, NEW JERSEY -- My name is Helene ** my previous account number with your company is **. I order your services online on 7-15-08. The service arrived and the 1st box did not work. I have spent Nemours amount of time troubleshooting with your technical support department. We finally go the box to work, however this was not consistent. The box then started to go into rapid error codes 3, 2, 5, 6. After about 2 weeks your technical support department determines that the box was no good and would need to send me a new one.
Well I did receive another box; and another box, please let the record show the boxes arrived the 2nd one did not work at all. The Third box worked; however, it would still have to complete your reset process periodically. Well about two weeks ago the third box started to go into rapid error codes 5, 6, 2, after trying to reset and this process became unsuccessful again I called to cancel your services.
The representative that answer the phone told me that he would give me a month's credit and would I give Vonage another changes. I told the representative the service is good when it works the problem was the service did not work continuously and the Fax service I order in August has never worked yet I was paying Vonage 52.94 cents a month. I explained that I would rather pay SBC or AT&T $100 for a service that I can use than to pay less for a service that never worked and I was basically wasting my money.
I have paid your company 476.46 since July for nothing. Your representative offered me a Months credit and told me to call back to speak with the advance technical support department when I made it home. I told you representative that a month's credit was not doing me a favor because I have paid you all (476.46) since July for a phone service that did not work properly or consistently and from August for a Fax service that has never worked.
However, the representative promised that your level 1 technical support would not waste my time when I call back they would give me the level 4 Advance technical support department. Well when I called back on March 15th the level 1 technical support person wanted to tell me how they would need to troubleshoot with me before they could send me to the technical support department. I tried explaining my conversation with your cancellations department and the representative basically ignored me. However, as soon as I threaten to cancel again, the representative transferred the call.
On March 17th I was able to speak to your advance technical support department again. I told him if this did not work I had explained to the cancellation department that I would be canceling the service. He asked me to give him a chance to trouble shot the equipment. We walked through every process for over 2 hours. After this point he had me to take the data cord and place one in yellow Vonage port and one end in the blue. The then asked what type of lights was on the Vonage. I told him and him then said the third device was defective and the blue port was no good.
Now he is requesting that I let him send me a new device, please note this would be the forth device that I have received from you company since July. I agreed to let him send the 4th box. When the technical support person got ready to order the box it said my account was in grace status. I became very upset about this and restated all the information you will find in the 1st part of this email.
I also was appalled that the cancellation representative did not give me the 1 month credit that he promised I would get for given you all another chance. The advance technical support guy felt my pain and made the adjustments to send the new box. I received the new box on March 18th and called the advance technical support department. Again I was on my cell phone with your technical support department. I would like to pause and say all of these calls have been made on my cell phone. (Costing me more money) although I am paying your company for phone services.
Well, back to the matter at hand the advance technical support guy troubleshooting the new device for 1 hour and 25 min., before he told me that he was not sure and he would need to trouble shoot with Comcast. Well I am not that advance in technical support department when it comes to Comcast equipment so I told him I would need to let my son's father contact them when it got in.
He said that would be find and would call me back after my phone charged because he wanted to do one more step. He calls back about 1 hour later and wanted me to walk through another step. I told him I was tired and he would need to speak to Byron Sr. he told me okay just have him call.
Byron came in on Saturday and called he spoke to the Advance tech with Comcast on the phone, they troubleshooted on his cell phone for at least 2 hours are was unable to get the box to work. Byron Sr. informed the guy that I would be canceling do to none service the technician said okay. I called to cancel the service on this afternoon at about 5:00 pm CST time.
I had already mailed your boxes back along with your cords and manuals under your return label with UPS. The return label was given to me because I refused to pay any more money out of my pocket Vonage. (Although your representative had the audacity to ask me again).
Anyway, I called and spoke to your cancellation representative name Ms. Whelle-56397 she informed me that I would have to pay for the boxes until they were returned. As you may already know I did not take this very well and she said she would speak to her supervisor to see what she could do. I asked on several occasion to get a supervisor. She kept telling me one was not available. When I refused to hang up and demanded the supervisor and the account is cancelled.
She decided she would view UPS tracking information to verify that the package was dropped off and would be in transit to your location. She kept putting me on hold and then came back and said she need to credit the charges and I would have to pay $39.99 for the cancellation fee. I was already upset and this did not help. Again, I requested to speak to a supervisor for the 5-6 times within our phone conversation. She kept telling me that the supervisor would tell me the same thing and I would have to write a letter disputing the charges.
After she completed the cancellation the charge came across as 55.94 instead of 39.99, she then said this was some form of tax on the cancellation. I informed her again I would need to speak to a supervisor, after 1 hour 20 in 05 sections, a supervisor name ** gets on the phone and tell me that he was the supervisor and how could he help me. I asked for his name and then shared my concerns.
This person should not be a supervisor he did not say one word, he never apologized, he never acknowledge my concerns. I literally had to ask him did he not even care to speak to me because he was so quite. He then commented he was documenting my concerns and what more did I want him to do. I told him nothing and to have a good night,
As you will see, I have dully noted all of my experience with your company. I am beyond offended that a company could be so unappreciative of its customers. Also, that you can consistently take my money since July for the phone and August for the Fax (which you will note never worked) and feel no remorse.
I would like to see my charges reverse and so some form of discipline for the lack of customer serve received. Please note phoning for less is nice when it comes with workable service and excellent customer service. Again, I believe now my Grandmother was right you get what you pay for.
Also, I asked the representative for your phone numbers, but she told me she could only give me an address. However, I Google the local office and received the following information and found other customers with similar complaints. Therefore, it appears your comment has a practice for mistreating faithful and true employees.
When I first signed on with Vonage they mailed 2 modems to my business. When I tried to install the system through their instructional CD it would not operate. When I called Vonage for help I told the representative I had 2 modems. She responded saying no ma'am you have 1 modem per their records. I assured her I did have 2 modems and needed 2 modems as I have 4 lines and 2 business phones. I was told I am mistaken and apparently need a tech to come over and set up my system. I was also informed that Vonage offers the first service call free and if I needed anything that required an on site tech in the future I would be billed $100.00. I stated there is confusion on their end and it would be validated when their tech came to my business. The first tech arrives and is absolutely clueless. He actually asks ME the customer why I have 2 modems. After staying 30 minutes or so he states he will request another tech come to my business because he cannot understand why both my phones will not operate and why I have 2 modems. He leaves the Vonage wiring looking like a spider web and leaves.
Another week passes and a second tech comes out that states I must have 2 modems to run 4 lines and implies I am the one that made a terrible mess of the wiring to my computer. He does make the phones operate and leaves. I call Vonage stating they need to record that I still have a free service call because I only needed a tech due to the confusion on their side. Through the month of December 08 and January 09 my phone system is out most of the time. People would call, the phone would ring on their end but not mine. There were 3 weeks I had no service at all. Phones dead. I call for a on site tech because every time I called the phone techs would state my system was working because their computer said so...
I took a week to get an appointment. The told me the tech would be there between 1:00 PM to 5:00 PM. The day arrives and as my luck would have it my Comcast Internet goes out at 6:30 that morning due to construction in my area. I call Vonage after speaking with Comcast at 7:00 am to cancel my appoint. I was told by a tech that due to circumstances beyond my control ( They cannot work on the lines without Internet duhhh) they would not charge a cancellation fee of $50.00 for not giving 24 hour notice on an appointment that is free.... I also included that I could provide verification from Comcast if needed. Fast forward to March 13 nth. I see my online banking account has been charged by Vonage $50.00 2 months after the fact. The bill also has no explanation for the charge. I write to CS ( We all know what calling in entails) and explain the situation. They repeat over and over that it is a charge for no 24 hour cancellation. I would ask questions like ( Why did you wait 2 months? to bill my account after you told me you would not charge my account. ) They would ignore the question and repeat themselves over and over. My response from their CS Rep had many misspelled elementary level words as well as bad English. I have attached they actual exchanges below.
This response is illiterate and did not address the Main issue. With responses like this no wonder I am having problems...
Thank you for contacting Vonage, the award winning digital phone service!
I understand that you are concern about the $50.00 charge made on your account for Pro-installation.
Please accept my apologies for any inconvenience this has caused you.
, I see the records you was fixed a appointment for pro-installation on Jan 14, 2009 and you have been charged $50.00 on Mar 11, 2009. Please to be informed if you like to cancel the appointment you have to notify us with 24 hours. If you missed appointment you will be charged missed appointment fee of $50.00. So I am not in the position to issue credit or refund for these missed appointment charges.
I am extremely sorry that I am unable to process your request owing to the terms of policy.
If you have any questions, your Vonage team is available to assist you 24 hours a day, 7 days a week. Contact us whenever and however it suits you!
If you call us for Technical Support, in order for our highly trained specialists to successfully assist you, it is highly recommended that you are near the Vonage phone adapter you are calling about and in the location you intend to use your Vonage service.
Thanks again for choosing Vonage, a better phone service for less!
Vonage Customer Care
Below is the original e-mail and the response thereafter.
I received a charge for a canceled appointment today for $50.00. I called your company and was told this was a charge from Jan. 14. for not giving a 24 hour cancellation notice. The day in question my Comcast Internet went out at 7:00 that morning. Obviously your tech could not trouble shoot without an Internet connection. I was told that due to the circumstance beyond my control I would not be billed for the cancellation. If I did see a charge on billing to call in and it would be removed. I called today and explained to the CS Rep the situation. I was told she would not remove the charge. I explained that although it was not 24 hours notice that I did call 6 hours or more in advance as my Internet went out first thing that morning and was told I would not be charged. When I asked why Vonage waited 2 months to bill my account I received the same remark over and over. I DO NOT KNOW why we have waited 2 months to bill your account but I will not remove the charge. This is unacceptable as I was told without question I would not be charged. Your company has record of a technician coming to my house when I first subscribed to Vonage. The account did not have a note explaining the reason the technician came out the first time 2 years ago was because Vonage did not have record of sending 2 modems so when I tried to connect the service myself with a tech over the phone I was given wrong instructions due to 2 modems instead of the one you had on record. The tech gets here and does not know what he is doing so they send another tech the following day. The first Tech actually asked ME why I had 2 modems.... I was also told by a CS Rep they would make note on my account because Vonage offers the first service call free and charges thereafter. This would be noted so should I ever need a tech I would not be charged as it would be considered my first service call. Through all this I did not let it affect my decision to use Vonage as I have many friends that recommended Vonage. I no longer feel this way after this incident and will be shopping other phone services.
Response to Customer Service:
I had an installation appointment upon first using Vonage because of Vonage and the fact that no knew I was sent 2 modems instead of one. Because of this the tech was unable to guide me through the installing process not realizing I had 2 modems. I was told then I would not be listed as already having a service call because the technician that first came out did not know how to connect my system and even asked me the customer why I had 2 modems.... I was told you offer the first service call free and charge thereafter. So the Jan.14th appointment by your policy and according to your CS Rep was my first service call and should have been at no Charge... So according to your policy I still had a free service call due to the confusion upon first signing on with Vonage. Basically you are telling me you will not honor anything your CS reps have told me upon signing on with Vonage. My e-mail stated all of this yet you did not address this issue. Is this or is this not Vonage policy? Why was I charged $50.00 for canceling a $100.00 appointment I was told I would not be charged for? I offered to provide proof from Comcast regarding the outage and was told you were aware of the outage and that would not be necessary. Their esponse also states I had an appointment for Pro- Istallation. My phones have been installed and I have been a Vonage customer for over 2 years. The phones were ot working but had been installed....
I received the same original response over and over. I did not feel the need to add these repetitious responses to this complaint...
PITTSBURGH, PENNSYLVANIA -- I signed up for Vonage back in December of 2006 I researched them for a little while and thought it was a better deal than Comcast at the time.
So I went on the Vonage site and signed up. During the signup there is an authorization you had to authorize Vonage to roll the number from Comcast to Vonage. Standard practice between phone companies; what the authorization says is me the verified owner of the number authorizes the new company to take the number. This is a FCC law which allows me the consumer to move to which ever phone company provides better service and/or pricing without losing my number.
Vonage told us not to contact the current carrier because it could delay things and that the transfer will go through without a hitch. I did not have to contact Comcast and terminate because they wear already informed of the transfer. The number took about 7 days to become active on the Vonage service.
After a couple of months my wife decided that she liked Comcast better and to avoid an argument I agreed to switch the number back. Since I wanted my own phone number and I liked the idea of Vonage VOIP service for my office I decided to add an additional number to my Vonage account before she switched our primary number.
So we did everything in reverse, we contacted Comcast and authorized the move of the number back and waited. They told us not to contact the other carrier because it could delay things. The number switched in about 10 days and everything seemed fine.
Here is where it gets weird. I wasn't paying attention to the email about the Vonage invoices and just assumed everything worked as smoothly as when we switched to Vonage. Well about 2 days ago I looked at one of the Vonage bills and noticed that they wear still billing me for both numbers.
I thought it was a simple clerical error and that they would rectify it. So I sent them this message;
Subject: [vonage.com #13777846] Other
We had our 412-734-xxx transferred back to Comcast 4 months ago and I just happened to look on our bill and noticed that you have been
billing me for that number. Comcast has owned that number for
months now. I need credited for the 1-412-734-xxxx. The only
number that should be on this account is the 412-894-xxxx. Comcast confirmed to me that they sent you all the termination/transfer and
we have been receiving calls normally through Comcast. Frank
They responded with;
Dear xxxxxx,
Thank you for choosing Vonage, the #1 rated digital phone service!
I understand you have transferred one of your numbers to Comcast and you want credit for non usage of service.
After further review, I am unable to process a credit as requested for the following reason:
I checked our records and found that your number 1-(412)-734-xxxx is still active in your account. You will be charged for the monthly plan charges till your is Active.
I regret to inform you that we do not have the roll in porting out a number. Once the number transfer gets completed, you need to contact our Voice Support at toll free number 1-VONAGE-HELP 1-866-243-4357 to cancel your account. We apologize for any inconvenience that may have been caused.
If you have any questions, your Vonage team is available to assist you 24 hours a day, 7 days a week. Contact us whenever and however it suits you!
Thanks again for choosing Vonage, a better phone service for less!
Vonage Customer Care
I responded with;
So let me understand this, you are charging me for a number you do not own?
When I transferred my number from Comcast to you, Comcast immediately
Terminated billing for that number once they received the roll over
notification. Vonage on the other hand continues to bill customers even
when they wear notified of a similar roll over request.
That somehow does not seem legal and is completely unacceptable. I can not believe that even now that I sent you a complaint regarding incorrect
billing, Vonage would still bill me for a number they are perfectly aware
they do not own if I do not call them first.
Well now I'm wondering how many others you scamming, scam a month or so from
customers that are not aware or this ridicules business practice. I was
going to keep my second number but given the latest I will be terminating the entire account and notifying my five friends of your business practices and lack of customer care, hopefully they contact a couple of their friends, and so forth. I'm sure they will terminate this scam.
In addition I filling formal complaints with the FCC and local internet
regulating agencies because in my opinion this is a scam and last I looked I
still have plenty of options to be heard and Vonage be revealed.
Now remember that Comcast has had my number and billing me for months now. Even after I told them (Vonage) they don't own the number, they wear still going to charge me for something they don't own or route. Remember Comcast has already notified them and they (Vonage) switched the number to Comcast already. So Regardless of me calling them or not is irrelevant. So Vonage is very much aware of the disconnect.
So anyway, I tried calling them this morning to cancel and the customer service was closed, so I called them around noon after I received this message from them;
Dear xxxxxxxx,
I understand you have ported your number to another carrier and you are concerned about the charges.
Though your number has been transferred to a different carrier, you need to call us to cancel your number. This is why you are still being billed for the service. I apologize for any inconvenience this may cause.
You will be billed for the service as long as the number is active in your account. For security reasons I am unable to process cancellation requests via email.
Please call our Account Management Department at 1-VONAGE-HELP (1-866-243-4357) to remove your number. We are here to help you Monday to Friday from 9:00 AM to 8:00 PM EST.
So now they admitted they know it's ported, they don't run it and yet they still billed me for it.
So at this time I'm a bit angry because the logic is escaping them. They are charging me for a number they don't own and are aware they don't run. What's so hard to understand? Simple right? Wrong!
I called them and got on the phone with their rep, and she said she needed to verify who I was to cancel. I kept my cool and answered her questions. She then came to the big question "Why are you canceling?".
Trying to be mature about this I explained to her the entire situation that although the number has been ported, they know it's ported, they wear notified it was being ported, they did the porting, what's the point of calling you if I already authorized the porting? Crying out loud they already received my authorization through my new carrier.
It not like I'm still waiting for them to move it, nor have to authorize Vonage to let it go. Its already moved by my authorization that I gave Comcast.
She then paused, and said well what I can do it is credit you 50.00 or half the amount of the incorrect billing if you stay.
I responded with, why I should lose 50.00 of the 100.00 you robbed from me for? You incorrectly kept billing me for 4 months and now you want to keep 50.00 of the 100.00 that you should not have taken. I said no I want it all and if you cannot credit the correct amount terminate the account and I will deal with this legally.
She puts me on hold for 10 minutes and returned to say are you sure you want to cancel, I said unless you credit me the entire amount that you incorrectly billed me for, yes terminate the account.
To my amazement and utter shock she said that there will be a 39.99 early termination fee for each phone number. One of which the they don't own and haven't owned for 4 months now.
I responded with this is going be the best legal and news story ever. Have a nice day.
I then got and email from them which stated;
Dear xxxxx,
Your Vonage service has been cancelled and we successfully processed the below amount to the credit card on your account.
Vonage Account Number: xxxxxx
Date Processed: 08/13/2007
Debit Amount: $79.98
A disconnect fee of $39.99 per voice line is charged to all customers plus any applicable taxes per our terms of service. Your total debit of $79.98 includes the disconnect fee, all pending charges, credits and applicable taxes. For more information about the return policy, please visit our terms of service:
So I am now in the process of filing paperwork with my attorney, credit card company, FCC, and every news outlet that will hear me.
I think they have scammed thousands of customers on bogus policy that says you have to contact us for a roll over, when you have already contacted and authorized the new carrier to speak in your behalf. Its absurd and I bet if you look further into this I bet there will be a lot of 24.99 over billings they have over charged people for. This is not about the money with me.
At first my internet company did not offer bundled phone service, so I signed up for Vonage. I believed the funny ads -- well, the fun stops with the ads. I was given one month during which I could cancel. I called a couple of days too late, and explained that I was out of work and my wife's unemployment insurance had ended, and I just didn't have the money. I worked my way up to a supervisor, but not one bit of compassion. They stuck to the contract.
I was stuck for a one year contract at $12.95 per month which somehow ends up being $18 per month. I asked what if I canceled, and they said that the cancellation fee was such-and-such. It ended up being exactly as much as paying for the entire contract year. So, I could refuse to pay, and get my credit dinged; or I could pay the cancellation fee and not get phone service; or I could complete the contract and have phone service for a year. I opted for the last option.
During this time I was able to receive calls OK, but the people could not understand me. I had to repeat and repeat and repeat myself, because they could not hear all of the words I said. My favorite part of Vonage was that about half of the voice mails I received (I don't know why it wouldn't do it with all of them) were transcribed and sent to me as emails. This is a wonderful service, and it did a fair job of transcribing, even of people with foreign accents who left messages.
But that wasn't enough, and now my one year has ended, and I'm terminating the service. So, I asked Vonage if they will place a hold on my Vonage phone number, or if I can transfer the phone number to my cable TV provider without a penalty. No penalty. I figure, I'm good to go. I call my cable TV company, I get set up for the tech to come out and set up the hard-line phone (another big disadvantage of Vonage is that if the internet service goes out, so does the Vonage phone, and I want to be able to make phone calls even when the Internet isn't working).
And I ask if they will transfer the Vonage phone number. No problem. Then later in the call the customer service representative says, "Whoops, the phone number Vonage gave you is not a phone number from your community. So you need to get a whole new number." So that, I figure, is the last low-life effort of Vonage to keep my Vonage account -- I will lose all those callers who have my Vonage phone number.
If Vonage (1) didn't have a mandatory one year contract -- that doubles in price after the first year, by the way, and if you don't cancel in time, you're stuck with each successive year, or a cancellation penalty equal to a whole year's service (2) had better clarity on outgoing phone calls and (3) had better transcription of voice mail messages, 100% of the time instead of 50% of the time, I'd stay. But I'm bailing.
UPDATE: JULY 17, 2010 PHONE STILL ON, NO EMAIL TO DATE REGARDING CANCELLATION, CONTINUE TO TAKE FUNDS FROM MY ACCOUNT & THEY WILL NOT ALLOW YOU TO CHANGE OR DELETE YOUR BILLING credit or checking unless it's another valid card or account. FCC needs to get involved!
I tried to cancel my Vonage Service on June 17, 2010 after they just took money out of my account without my permission, my expiration date on my credit card changed so I got a new card in mail, and they were not authorized to withdraw funds at this point but somehow got my new expiration date off the same credit card and removed the funds, that is why I called to cancel.
Well they would not prorate my service after taking money out unless I wrote a letter to the company in California. I mean who is going to go through all that, so I asked for the end of the billing period to cancel my service after I used the amount taken out already. This date was July 09, 2010, so I called that morning and after going through 3 representatives and telling why I wanted to cancel five times they ended up giving me a cancellation number and said my phone service was shut off.
I said now I want to make sure you do not take funds for another month, they promised they wouldn't, well I woke up on July 10, 2010 my service is still on and I find one letter in my email stating they successfully charged my account $25.72 for another month of service, NO CANCELLATION EMAIL as promised, so now I had to take out more time out of my schedule and called twice and asked for ONLY SUPERVISORS.
I told them I will be writing the FCC and Attorney General, well I got her name, ID number and reference number of the conversation and she promised it was a system glitch and my money would be returned in 3-5 business days and my phone was scheduled for shut off. So now I have to wait, and she could not promise the email confirmation of what she told me until the system spit it out automatically.
I ASKED, What do you not have enough customers or too many? Why would you treat people like this over a few bucks and make them jump through hoops to cancel service, on and on they simply DO NOT CARE, if we ever needed some high fines put in place for this nonsense to teach them a lesson we do need it with this company to make it worth pursuing.
BE AWARE, I USED TERRIBLE EQUIPMENT FROM VONAGE FOR OVER A YEAR, they would not replace my phones purchased with ones that worked properly. They lasted almost a day off the charger even when I made NO calls. I bought the two Vonage VTECH phones, which are nice, but they allow you not way to plug in a fax machine or additional line, they screw you there too.
UPDATE ON JULY 17, 2010 UP TOP. Phone system still ringing, not shut off, never received that important cancellation email you are supposed to get when it is successfully shut off. Now I am going to have to call back and speak to I don't know how many India people before I can get anything resolved. ERRRR ERRRR!!! MORE UPDATES TO FOLLOW.


text:
Professional Imagemaker - Photography Magazine
Aimed at the professional photographer through to the serious enthusiast,Professional Imagemaker features articles on photographic techniques, photographic software, specialist interviews, practical advice and photographic inspiration to name a few, to inspire and educate you to enhance you photographic career.
Professional Imagemaker is published six times per year and is free to members of Societies, the magazine is also available on subscription, via Digital Edition and oniOS Devices.
Available free to members of The Societies.
Readership Profile:
Full Time - Semi Professional
Statement of Purpose
Professional Imagemaker is the publication of The Societies. The membership is open to full-time professional and semi-professional photographers. A full time staff runs the organization from offices in Rhyl, North Wales
In order to reflect the growth in membership and the way the professional photographer operates, the broad editorial aims for the new Professional Imagemaker are as follows:
To enhance the prestige of The Societies to educate and inform its members in the matter of photographic technology, techniques, business matters and creativity. Digital technology is a key element in today's professional photography and the content is biased towards the use of that technology in professional practice.
To keep membership abreast of developments in this rapidly changing area of activity.
To provide a focused assessment of photographic and allied products which are of specific interest to those who earn money from their photography.
To showcase the work of members in order to encourage and inspire the readership.

subset: commoncrawl


text:
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These under-shorts from Dragonfly are ideal for the active girl. Comfortable, stretchy and cool these shorts are perfect for practice, training or around the house.
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text:
Israel ButlerIsrael Butler">
May 7, 2015
Performed by Israel Butler
Lyrics by Israel Butler
Produced by Dr. iLL
Sample Courtesy of WRDW TV News 12 Augusta
Special Appearance by Richard Rogers
Have information or an opinion about this story? Click here to contact the newsroom.
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Main Content
Your young Nuggets fan is growing too fast! Enjoy the pint-sized cuteness a little bit longer with these Denver Large Logo socks. They feature a large Nuggets logo on the lower half and a woven team name graphic below the cuff. You'll never forget how cute your teeny tiny fan looks in these little socks!
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received in our warehouse.
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Customized items can be personalized with options such as your name, your favorite
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Have you looked at any from Lenovo, Acer, or ASUS? I know they have some lower-end ones with NVIDIA graphics but should be nice build quality and work with Linux. Or are you looking more at the Eee-type PC?
I need some help from you Linux gurus. I'm looking for a budget friendly Linux compatible Laptop that has nvidia onboard graphics and wifi. I am at a loss at where to look so kindly help this poor soul.
Have you looked at any from Lenovo, Acer, or ASUS? I know they have some lower-end ones with NVIDIA graphics but should be nice build quality and work with Linux. Or are you looking more at the Eee-type PC?
Well, I was hoping to have wifi, nVidia graphics and an Intel Core Duo processor. But I'll be doing mostly intense database stuff. I'm virtually broke so I'm wanting to have a good balance for power kind of laptop. I don't need ultra portable, just something that has a little umph.
By the way, I did try to check Lenovo, Acer and ASUS... even Dell... but then checking for a laptop with good specs, then checking Linux compatibility, and then the price is a real headache. So, I'm hoping you guys could give me some recommendations.
Please help.
If you don't really need much 3D, go for a Laptop with integrated Intel graphics. I currently bought a Thinkpad X60 Tablet. It works perfectly with gentoo, basically everything I tested so far works, even suspend to ram. The hardware quality is really great and it works.
I'd rather have that little bit extra in 3D, which is why I'm specifically after nVidia boards.
Keep the suggestions coming, because I'm going to have to buy one fairly soon.
About Thinkpads, at first I was thinking of getting R61, until I found out it was a pain to install Linux. Dang Lenovo!
I'm looking at this one. What do you guys think?
Last edited by niniendowarrior; 01-30-2008 at 04:01 AM.
After having a short look at the thinkwiki, it does look like it is supporting linux:
Linux Install Instructions for R61
Regarding the gentoo instructions things seem to work rather nicely with recent distributions. Regarding quality, the ThinkPads are probably among the best hardware available.
Loking at the compatibility listing at http://www.linlap.com/wiki/IBM-Lenovo+Thinkpad+R61, I would say that it should be no real problem. The wireless driver is by now even available directly in the kernel as of kernel 2.6.24.
To be honest: No idea how good the asus laptops are. I heard from some people that they would be quite good, from other I heard that they were almost as bad as the ones from Acer. The same regarding quality seems to count for "non-Thinkpad"-Lenovo devices. Their quality might be questionable... I just know that in general all laptops that are directed at business users (like ThinkPads and many others) tend to provide a rather good manufacturing quality.
What about the HP Compaq 6720S? It has a Core 2 Dou 1,6Ghz, 1024 MB RAM (easily upgradeable up to 4GB), 120GB SATA-HDD and Intel GMAX3100 with up to 384MB Video-RAM (taken from the mainboards RAM) and Intel Ethernet/Wireless and a Lightscribe DVD-RW- and CD-RW-drive from TsstCorp.
I like it quite well. After a BIOS-update, everything worked like a charm. In Germany I paid about 550 for it and it was worth the price. I don't know if its performant enough for your tasks.
It looks like this*:
* Picture not taken by me. I can provide you with pictures from any angle of the Laptop, if you'd like.
Last edited by Huenengrab; 01-30-2008 at 07:17 AM.
I recently spoke to two of my Linux-savvy friends.
One of them says, if you want Linux friendly laptops, you cannot get any better than Dell lappies, which will most likely bust my budget. He also makes mention that onboard nVidia graphics don't appear on middle-ranged laptops, so it's hard to find a balance. He does suggest I pick up either an Acer or Lenovo.
He also planted an evil seed and told me to get a MacBook and install Ubuntu through VmWare, which is starting to sound like a sweet deal.
The other friend is pro-Dell mostly and anti-Apple.
One thing is for sure, these choices are driving me nuts.
About the ThinkPad, seems like I'd have to patch Alsa to get the sound working. At this point in time, the less I compile and build stuff, the better. I think I can buy myself some time before actually splurging on it, but it's woefully difficult to make the choice.
If it's a MacBook, I can live with an Intel, primarily because I don't have a choice. If it's a non-Apple one, I'd want to have nVidia graphics. I just gotta have it when I get one.
Thanks about the suggestion on the HP Compaq. My friend tells me though that HP Compaqs are generally overpriced and underpowered, well at least in this country.
Which country do you live in?
For Germany the price was really good, even if I have to upgrade the RAM. The Intel X3100 ist fast enough for a composited desktop and that's everything I need, when I'm on the road. I'm in no need for games on a laptop.
Philippines. Anyhow, I'd want to pay a little extra for a little bit more power. I'd rather not have an intel graphics card.


text:
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text:
1972-S Silver Eisenhower Dollar MS-67 PCGS
Roll Over Image To Magnify
This photograph illustrates the quality of the coin(s) you will receive, not the exact item. Coin(s) will not have toning unless otherwise noted.
Product Details
This nice Ike Dollar was minted more than 40 years ago and has been graded as MS-67 by PCGS. This nice Ike Dollar was minted more than 40 years ago and has been graded as MS-67 by PCGS.
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Product ID: | 1317 |
Year: | 1972 |
Grade: | MS-67 |
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Denomination: | $1 |
Mint Mark: | S - San Francisco |
Metal Content: | 0.3161 troy oz |
Purity: | .400 |
Manufacturer: | U.S. Mint |
Thickness: | 3.1 mm |
Diameter: | 38.1 mm |
Inner Pack: | |
Outer Pack: |


text:
Latest Updates
May 12, 2011
The bill, which would introduce the death penalty for some homosexual acts, is set to be debated and voted on this Friday.
Press Release
May 11, 2011
(New York) -- Amnesty International repeated its call today for Yemeni authorities to stop using unnecessary deadly force against anti-government protesters, after security forces opened fire on de...
Press Release
May 11, 2011
Amnesty International today urged the U.S. government to send its ambassador in Bahrain to monitor the trial of 14 prominent opposition activists that is set to begin Thursday. The human rights or...
May 11, 2011
Amnesty International has called on the Yemeni authorities to stop using unnecessary deadly force against anti-government protesters amid continuing violence.
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Music and the Arts
Musicians and artists worldwide have been a vital part of Amnesty International's global
efforts to bring human rights to every man, woman and child in the world.


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More than 85 Special Olympics skiers and coaches from eight European countries took part in an SOEE Alpine Skiing Camp in Murau, Austria from December 3rd to 9th in preparation for the 2012 Skiing season and the 2013 Special Olympics World Winter Games in Korea.
Countries included: Austria, Monaco, Germany, Greece, Romania, Croatia, Finland and Slovakia. Significantly more than half of the participants were complete beginners to skiing meaning that Special Olympics Europe/Eurasia (SOEE) now has at least 30 new Alpine Ski athletes as well as 20 newly well trained coaches. The event was a great success even though it has been a mild beginning to winter in the Austrian Alps.
The Camp was lead by Professor Heinz Pentanje, SOEE Alpine Skiing Advisor together with Rolf Balanke and a group of German Ski instructors from Halle University who achieved fantastic achievements with the athletes who all participated in Alpine Slalom Skiing competitions at the end of the course. All of the participants were instructed in the very successful "Free Motion" method (skiing taught with short skis) invented and conducted by Professor Heinz Petanjek.
Recognition went to Marc Angelin of Special Olympics Austria and all his team who took care of all logistics including free of charge bus transportation from Vienna airport to Murau for three of the international teams.
Help us reach one more athlete.
Find out about the many ways you can get involved in the Special Olympics programs nearest you. There are 58 country-level offices in the Europe/Eurasia region.
Stay in touch! See inspiring stories, photos and videos in our Special Olympics newsletter.
Today, the Templeton Foundation gave its most prestigious award to my hero, Jean Vanier. For Linda and our children and me, he has also been our retreat leader, our teacher of humility, our guide.
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Want to be part of the Reds? You better start practicing. Grab the Toronto FC Tropheo Club soccer ball from adidas and work on your kicks, dribbling and heading. This ball offers an authentic experience thanks to its butyl inner bladder for better air retention, durable polyurethane exterior and high-quality stitching that won't unravel. Just think, in no time at all, you'll be ready for the bright lights of BMO Field!
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Special event items are produced by manufacturers only after the outcome of a game
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I've mostly used VirtualBox because it is easy-to-use.
But from this benchmark it seems KVM is superior.
Is KVM difficult to use?
Does it provide any graphics acceleration?
How should I use KVM in a easy way?
Phoronix: Ubuntu 12.04 KVM/Xen Virtualization: Intel vs. AMD
With the upcoming availability of Ubuntu 12.04 "Precise Pangolin" being a Long-Term Support (LTS) release that will be quickly making its way into many enterprise environments, here's a look at the virtualization performance of this popular Linux distribution. In particular, being looked at is the Linux virtualization performance of KVM, Xen, and Oracle VirtualBox compared to bare metal when using Intel Sandy Bridge Extreme and AMD Bulldozer hardware.
I've mostly used VirtualBox because it is easy-to-use.
But from this benchmark it seems KVM is superior.
Is KVM difficult to use?
Does it provide any graphics acceleration?
How should I use KVM in a easy way?
KVM is not very difficult to use. There are lots of HOWTO's out there that guide you through the process.
But for occasional use, virtualbox is still easier.
It might be interesting to include LXC Linux containers in the virtualization tests. It should be a lot lighter then KVM or Xen.
Thanks for very informative article.
In my experience with KVM, there is a difference between running a guest VM from an image file on host OS file system and running it from a partition on a separate disk. Using a virtio drivers should further improve the performance as well.
So I'd like to ask how were the disks configured for the virtual machines in the tests?
cool article, too bad xen didn't work on amd. i was pretty surprised to see how well amd scaled, i guess it shows how their faster clock cycles and/or physical instead of multi-threaded cores makes a difference.
i'm also shocked to see how poorly virtualbox performed and how good xen performed. i'd have used xen a long time ago if it were easier to use. i'm surprised nobody made a graphical tool for it yet. i'd gladly do it if i knew how to use it better.
Michael Larabel
Michael Larabel
are you sure you installed virtio for KVM. I find it hard to believe that KVM would perform so poorly on the Threaded IO benchmark
Perhaps this partially explains the poor Sandy Bridge E showing in VirtualBox, assuming you have a C1 stepping chip.
I would like to read some opengl games tests
at MS WOS with XEN VGA passthrought
I think some day, and perhaps today it will be safer and faster to run MS WOS with Xen VGA passthrought at MS WOS desktops.
Even you can play directx or opengl games without antivirus and better 3dmarks at a SOHO computer.
But I never can read some tests for this tech - that allows to use native proprietary drivers for the GPU card. -.


text:
Tank | |
Data | |
Vehicle Type | Tracked armored combat vehicle |
Source | Persistent |
Armaments | Tank Arrow |
Crew | 1 Command 1 Driver 1 Gunner |
Users | Clu Clu 2 Tank Programs Anon Beta |
Behind the scenes | |
Appearances | TRON TRON 2.0 TRON: Evolution TRON: Legacy TRON: Uprising |
Gallery |
The Tank, also known as a Light Tank, is one of many vehicles in the computer world. The tank is mainly used by military-security programs and hacker programs. Its main weapon (if not its only weapon) is a large cannon mounted on top of the tank that can rotate 360°. Each tank holds one operator who acts as driver, gun operator, and radioman. Normally however, three programs are needed to operate a tank (especially for military operations), however one operator is enough, especially for hacking purposes.
Tanks are not very fast, as Light Cycles can normally outrun them. However, light cycles, and the airborne recognizers, cannot withstand the powerful energy projectile that tanks fire at enemies.
Hack tanks and military tanks can be distinguished by their tread color. Military tanks are usually green, while hackers are orange-yellow. They tend to adjust to match the circuitry color of the crew.
Although tanks have been known to fire at objects at a vertical axis (this is proven in TRON through several point-of-view shots) it has never been shown how the turret is capable of being raised upwards.
In the video game TRON 2.0, the tanks make a brief appearance as a foil to the main protagonist, Jet Bradley. They shoot at Jet while he attempts to activate a platform that will help him escape from them. The tanks are considered "read-only," computer jargon meaning that they cannot be derezzed. They are enemies only and cannot be operated by players.
In TRON: Uprising, tanks were regularly seen as part of the Occupation patrolling Argon City. In The Price of Power, the programs at Able's garage built a special, enormous tank for General Tesler. The tank was severely damaged, however, when a Recognizer crashed into it shortly after its completion.
In TRON: Evolution, Anon not only faced tanks as enemies, but on some occasions, he could drive them. In these segments, he had to blast his way through recognizers, sentries, and other tanks to get from one location to the other.
In TRON: Legacy, tanks can be seen in the hanger of the Rectifier, and one is also seen patrolling Tron City in several shots.
In the real world, tanks were featured in the ENCOM arcade game Space Paranoids, designed by Kevin Flynn, and later its internet counterpart, Space Paranoids Online. They were controlled by the player, and also served as enemies.
Tanks are one of the very few, if only, vehicles in the system that did not undergo drastic changes in the design. The basic structure is almost exactly the same in 2010 than it was in 1982, a rarity in the Tron system.
- The interior of the tank was a complex set with a rotating chair and cockpit. It was one of the few sets in TRON where camera movement was allowed to be shot, as the background was very simplistic to animate.
- You can drive an RC version of this tank when you purchase the TRON Apartment on Sony's Playstation (PS3) Home.
- In TRON: Evolution for PSP, Tanks can be rezzed from a baton.


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Your Lancôme shopping bag is empty. Shop now to find your favorite Lancôme Products.
Blush in Love
http://www.lancome-usa.com/Blush-in-Love/3605532947402,default,pd.htmlA new fresh glow blush to sculpt and enlighten the complexion . Designed to suit every skin tone, available in two different harmonies: Coral Electric: warms up the fair skins. Urban Ballet: adds a rosy halo on the darker skins. For a dewy finish, we recommend to use the Dewy Spray Mist after the blush application, with the Baume in Love to create a natural peachy look.


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1.7 fl. oz.
Drawing on what makes every woman intriguingly magnetic and soulful, Belara Midnight® is an intoxicating expression of feminine allure.
All prices are suggested retail.
Indulge your sensual side with this alluring scent.
Fragrances eCatalog
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Midnight strikes. And in that moment, the peak of night and the unfolding of a new day exist as one. The Belara Midnight® woman embodies this subtle balance – a harmonious blending of mystery and anticipation. While unmistakably feminine, she reveals only a glimpse into her many layers. She indulges all of her senses in full appreciation of those special moments she embraces with intensity and passion. Just look into her eyes, and she expresses more than words ever could. Belara Midnight®. Let the moment unfold®.
The skin is warmer on the pulse points – neck, wrist, bend of arm and back of knee – which helps the fragrance evolve and provide a better sensory experience. So spray your fragrance onto these areas.
The scent of a fragrance can change throughout the day. This is because different ingredients come into play at various stages of the fragrance's life on the skin. Perfumers distinguish between the various stages in three ways:
These notes introduce the fragrance and can last up to 15 minutes.
Also known as the heart of the fragrance, the middle notes unfold and develop a few minutes after the eau de parfum is applied to the skin. They appear after the top notes disappear and can last throughout the whole fragrance experience.
These create the final impression and also the most lasting. They can last several hours after the fragrance is applied.
The first moments wrap you in the tempting contrast of florals and spicy berries, perfectly balanced to evoke your imagination of the possibilities to come.
Notes include:
As the fragrance unfolds, the heart is delicate and alluring. It intertwines irresistibly rich florals with nuances of warm vanilla notes to gently caress your senses.
The dry down that lingers becomes one with the skin. Its exotic woody and velvety notes transform, entice and captivate to create an experience as memorable as the woman who wears it.
*JE= Jungle Essence, a proprietary technology of the perfumer used to extract pure essences.


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Captiva Tropical Bay Stripe Swim Tankini Top
Out of Stock
Sunset-hued stripes thrive on this soft, retro-inspired halter with a slight flare and ruched front.
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- Sizes: S-XL.
- Swimwear available online and select Soma Boutiques. 87% Nylon, 13% Lycra. Hand wash, cold. Imported.
*Top and bottom sold separately.
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dellrapidsinfo.com Weather Jobs Cars Homes Apartments Shopping Classifieds Calendar
State House, Senate candidates seek open chairs this Nov.
Dell Rapids, Baltic part of S.D. District 25
Dell Rapids voters will choose three people to represent District 25 in Pierre in November.Valley Springs, previously in District 10, is now in District 25, which also includes Garretson, Dell Rapids and Baltic. The city of Brandon continues to be in District 10.One hundred five seats in the state Legislature are open this fall for two-year terms, and voters will choose their new legislators on Nov. 6.In District 25, Tim Rave (R-Baltic) is running to keep his Senate seat. Dan Ahlers (D-Dell Rapids) is opposing Rave.Jon Hansen (R-Dell Rapids) is running to keep his District 25 House seat. Scott Ecklund (R-Brandon), Janelle Smedsrud (D-Sioux Falls) and Bill Laird (D-Sioux Falls) also hope to be elected to the two District 25 House seats.**DAN AHLERS**District: District 25 SenateParty: DemocratCity of residence: Dell RapidsFamily: Wife, Amy; sons Jackson, 5, and Aaron 1.5Occupation: Small business ownerState legislative experience: 2007-08 S.D. House of Representatives, 2009-10 S.D. State SenateWhat made you decide to run for office?Many people have approached me over the last year encouraging me to run. I believe in the importance of public service. We have a lot of important issues, such as education funding, that require people to be willing to address these tough challenges.What are your thoughts on HB1234, concerning teacher merit pay and school funding?HB1234 is a one-size-fits-all approach to education. I have owned businesses in several small communities. While the communities were very similar in size and geography, the customer needs were very different. Similarly, each school has its own set of needs. One school may need a science teacher, while another is short on elementary school teachers. Finally, this bill is a demonstration of poor leadership. When one wants to make a fundamental change to an institution, like HB1234 does to education, the people affected should be involved in the process. This didn't happen until after the bill was introduced.What are your ideas to bring economic development to small towns such as Baltic and Valley Springs?As a small business owner, I understand how difficult it is to start a business in a small community. Instead of creating a financial incentive for only large projects, South Dakota could focus more small business development. Our state has MICRO and REDI loan programs available for business expansion and gaining working capital, but the state offers very little for small business creation.What do you think are other tough issues facing your district?We need to address our infrastructure needs. Our district has bridges and roads in need of repair or replacement. We also face challenges with our increasing Medicaid needs. Aside from national healthcare reform, we have an aging population we will have to serve. Our reimbursement rates to physicians need to be addressed. The reimbursement rates are so low, physicians are refusing new clients.Anything else you would like voters to know?I think the people in our district deserve better representation. We need people willing to address the difficult challenges we face as a state. Our citizens deserve open and honest government. Recently, the Center for Public Integrity rated South Dakota as second worst in the nation for state integrity. We need more accountability for our public officials. Finally, if the people choose to send me to Pierre, our district will have someone who is willing to work to find solutions to our most difficult challenges and won't put his party before the people of his district.**JON HANSEN**District: District 25 HouseParty: RepublicanCity of residence: Dell RapidsFamily: Wife, Sheila, and son, WilliamOccupation: MusicianState legislative experience: Two years in the State House of Representatives. Two years on the House Judiciary and Transportation CommitteesWhat made you decide to run for office?I decided to run and am running again for public office because of my deeply held convictions. I believe that government should be small and efficient. I think taxes should be low so that individuals, not the government, can decide how to best spend their own money. I believe government should uphold the dignity and defend all human life from conception to natural death. These ideals should be espoused and well-represented in our government.What are your thoughts on HB1234, concerning teacher merit pay and school funding?I think if a teacher is performing exceptionally, that they should be able to be financially rewarded for their superior performance. Great work should be able to be financially rewarded. Greater financial reward for our best teachers will ultimately lead to higher retainment of those great teachers, which, in turn, leads to better results for our children.I am in favor of fully funding K-12 education through our longstanding and Supreme Court-approved funding formula.What are your ideas to bring economic development to small towns such as Baltic and Valley Springs?To attract economic development, we must remain a low tax state. I will oppose adding new taxes or raising existing taxes on our South Dakota small businesses. I favor reducing burdensome regulation on new companies, which can bog down entrepreneurs with paperwork and bureaucracy rather than freeing them to create jobs and economic growth.I also think we must encourage young students within their education, instilling within them the entrepreneurial spirit that has characterized our state and nation since its founding.What do you think are other top issues facing your district?We must ensure our roads and bridges are properly maintained and safe for travel. As a member of the House Transportation Committee, I'll look for ways to ensure our infrastructure is adequately funded.Many people in my district also are concerned about the high number of abortions that take place in South Dakota every year. I will continue to work to reduce the number of abortions in our state.Anything else you would like voters to know?I take a principled stand on issues, but I am not hyper-partisan. I've supported Republican, Democrat and independent sponsored legislation alike. What matters to me is not the party affiliation behind legislation. Instead, if that legislation makes the lives of South Dakotans better, I will support it.Although we have our imperfections, I believe South Dakota has become a great example for the rest of the nation to follow, and, if re-elected, I look forward to continuing this South Dakota tradition. In our state, we live within our means and balance our budget. We take personal responsibility for our actions but still are willing to lend a helping hand to those who truly need it. We know and appreciate the value of a hard day's work.
Argus Leader
Dell Rapids Public School
Dell Rapids St. Mary's Catholic School
Dell Rapids Chamber of Commerce
City of Dell Rapids


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Out of Stock
Item # LGN0754
Don't worry though, we have a lot more Women's Long Sleeve Road Bike Jerseys in stock than that.
Louis Garneau Ventila 2 Long Sleeve Jersey $0.00
Reviews & Community
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Louis Garneau Ventila 2 Long Sleeve Jersey
? Share a...
Bill Conner
Great all weather, except rain, jersey..
- Familiarity: I've used it several times
i am 6'3", broad shoulders, long arms, waist 34, 197lbs nd this jersey is not only a great fit/product..... with proper layering you can wear this jersey from 35-65/70 degree days because the entire jersey is vented/perforated for air flow.... storage pockets in the back and above average zipper..... you will love it!
Isn the yellow color actually flou / neon...
Isn the yellow color actually flou / neon or just bright yellow.? I'm looking for a hi-viz piece...
Cool shirt
- Familiarity: I've used it several times
- Fit: True to size
I used to use it in the Brasilian summer, in a very hot weather, around 100 F, and it used to be very confortable! It also protect me from the strong sun rays!
It says women on this page. But it appears...
It says women on this page. But it appears to be for males. Please clarify
Kayla Weiser
This is a men's model
Casey K.
Well that was too late for me, as I ordered it, thinking it was a Women's version. Luckily I cancelled the order in time. Not sure why this comes up as Women's. Please fix. :-)
Great cool weather jersey
- Familiarity: I've used it several times
This is a great cool weather jersey. The material might be a little heavier than summer weight jerseys, but don't expect to wear this without a base layer if it's chilly. It's great with a short sleeve base layer in the upper 40s (F), and a long sleeve base layer in the low 40s. The zipper feels a little cheap, but the jersey is otherwise constructed solidly. I'm 6'1", 150 pounds and the small fits perfectly. It doesn't fit like a skin suit, if that's your expectation of "pro-fit", but there's certainly no extra material flapping around on the sleeves or torso, like on a club-fit jersey.
Dave Lawrence
Okie Dokie
- Familiarity: I returned this product before using it
This jersey was alright, but overall I did not like the fit or the fabric. It did not have a pro fit as indicated on this site and the Garneau site. The LG Mondo thermal had a much tighter form fit, yet both jerseys are termed as pro fit slim. They do not fit alike. Can we attribute the fitting difference to different fabric types. I think not. The zipper on this jersey was a bit stubborn at the bottom and lacks a lock/ unlock mechanism for ease of unzipping.
I did like the color options, mine was black on ginger, good looking accents of design and the fabric seemed as if it would vent well.
This jersey simply was not, the missing piece I was seeking.
Nice looking shirt, however too small. I am 5'10 and 175. Ordered an XL and had to return because it was too tight. I can usually wear most XL's. So you should order up a size on this one.


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The Houston Texans arrived in the league as an expansion team in 2002. Houston was awarded the team due to the now Tennessee Titans leaving town and after Los Angeles could not meet the approval package. Their first game was played against in state rivals the Dallas Cowboys, and the Crowd dressed in the new Houston Texans Apparel watched them defeat the Cowboys 19-10. SportsFan Outlet is proud to have the opporunity to sell Houston Texans Merchandise with the logo of the red white and blue Longhorn throughout the United States. Free shipping on orders over $89.99.
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Top Definition
can be used to replace any word you don't feel like saying.
"Dude i was klugging the other day then..."
"Yeah man, i klug'd ALL OVER that slut"
"Fool, that guys such a klug"
"Daaaaamn dude you look so klug"
"Yeah man, i klug'd ALL OVER that slut"
"Fool, that guys such a klug"
"Daaaaamn dude you look so klug"
от yeahwhatever666
18 септември 2008
2 more definitions
A busted ass ugly chick. A person of the female gender that's just too fat and ugly/fugly to not be made fun of. Generally used as an insult and because the word is so obscure, one can get away with passing saying 'kluuug' without the other person becoming offended because chances are they'll have no idea what the hell you're talking about. Pronounced Kay - lug like two separate words.
'Did you see that klug at the front of the line?'
'yea man, that klug was nasty.'
'yea man, that klug was nasty.'
от Velar
02 февруари 2007
An insult directed towards women. A klug has been found by historians as one of the dumbest creatures to escape the primordial ooze.
Damn it, that klug gave me the wrong change.
от Bob Alvarez
16 май 2006


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"You have been helpful, caring and loving and I hope you know what a difference that has made for my mom and our family!"
"i would very much like to say how thankful I am to have Marilynn at AutumnGrove Cottage Champions as my manager.
I've seen so many homes, facilities, cottages, whatever one wants to call them these days. AutumnGrove stands out from all the rest! It's a long drive, not convenient at all, but I know each time I leave, my dad is loved, cared for, Well fed, clean, SAFE and HAPPY!!!
"I especially want to commend Julie, manager of the Woodland's AutumnGrove Cottage. During the storm she managed the home with quiet efficiency, poise and compassion -despite the many challenges she faced during the storm and the days that followed"
We are thankful for AutumnGrove and especially Marilyn (Champions Cottage) for taking such good care of Helen!! Thank you for all you do!! We always know she's in great hands.
Dear Julie, Please accept our sincere thanks for your care and compassion for our Mother, Dorothy. We were so thrilled to be able to obtain a room for her in March of 2010. Although she really did not know much about her surroundings, Pat and I felt it was the right place for her.
Barbara, William, Patricia and Richard
I can tell that all of Mom's caregivers truly "care" about my mom's comfort level. They express heartfelt concern when that's appropriate but what I love the most is that they "celebrate" the small improvements and wonderful moments when Mom really surprises us with her wonderful smile and witty sayings and facial expressions.
Thanks so much for all you did to make Mom comfortable. She delighted in your special interest in her and she even remembered your name late in her battle with Alzheimers when other names couldn't be recalled.
Suzanne, Steve, Dan and Karen
Mom passed away at AutumnGrove on January 13th of this year. And honestly, I don't know how I would have made it through her death without Julie's help, compassion and dedication.


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Classic Paris is present in the hotel's old-world interiors, which feature rich silks and antiques.
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Sip a favorite cocktail while enjoying magnificent 360-degree panoramic views over Paris from Hotel Raphael's exclusive rooftop terrace.
With its soft lights and discreetly elegant decor, the English Bar is the perfect place to meet friends, or simply take a break from a busy day.
Just off the Champs-Elysees and steps from the Arc de Triomphe, the hotel is perfectly situated for accessing the city's top fashion stores and museums.
Penthouse suite 1 bedroom suite 1 Floor 732SQFT/68m Free WIFI
Presidential suite 2 bedrooms suite with 1king or 2 beds 1548 SQFT/144 Wifi
Prestige suite a one bedroom suite with 1 king or 2 beds 1010 SQFT/94 m FREEWIFI
One bedroom suite Arc de Triomphe view 1king or 2 beds 785 SQFT/60m FREE WIFI
One bedroom suite tour Eiffel view 1 king or 2 beds 645 SQFT/60m FREE WIFI
Deluxe junior suite with 1 king or 2 beds 785/73 m FREE WIFI
Junior suite 1 king or 2 beds sitting area 645 SQFT/60 m FREE WIFI
Deluxe room 1 king bed 430 SQFT/40 m Louis XVI furniture FREE WIFI
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Duplex 1 bedrm suite,484SQFT,king bed, 322 SQFT terrace, office enclosure
Raphael 2 bedrm suite king beds,1624SQFT Private lounge,terrace 1023 SQFT
3 bdrm state suite king beds,1 lounge, 1935 SQFT, views over Paris rooftops
17, Avenue Kléber 75116 Paris, France
30.4km (26min) from Charles De Gaulle Airport (CDG)
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Learn the art of pastry-making from the masters during non-professional cooking workshops run by the famed patisserie and fine foods shop; several are occasionally offered in English. www.lenotre.com
Paris' best-know concept store is a must for fashion-forward travelers; don't miss the water bar, where more than 100 brands of bottled water are for sale. 213 Rue Saint-Honoré; (33-1) 55-35-33-90; www.colette.fr
Children can put on their chef hats during family cooking workshops at this amusement park; classes in gardening, theater and calligraphy are also on offer. (33-1) 40-67-90-85; www.jardindacclimatation.fr
You can get a bird's-eye view of civic planner Georges-Eugène Haussmann's vision for Paris, which came to fruition from 1853-1870, from the top of the Arc de Triomphe.
This rotisserie in Montmartre elevates the art of a roast-chicken restaurant, thanks to its stylish interiors and high-brow, bird dishes using free-range, farm-raised poultry from across France. 98 Rue Lepic; (33-1) 42-59-82-89; www.lecoqrico.com
The Louvre's collection, which spans from Ancient Egypt through the Byzantine Period, is one of the world's largest and is not to be missed. Musée du Louvre; (33-1) 40-20-50-50; www.louvre.fr
The exclusive area around the famous gardens in the Eiffel Tower's shadow is full of world-class museums and some of Paris/ most prominent streets.
This gourmet grande dame in the 8th arr. has been a Parisian institution since its opening in 1946 for its very traditional, haute French cuisine. 15 Rue Lamennais; (33-1) 44-95-15-01; taillevent.com
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Get the Best Priced Dodge Pressure Plate
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For vehicle buyers who place high importance on long lasting service life and solid construction, Dodge is the vehicle of choice. Car or truck enthusiasts who thrill over optimized car or trucks recognize that nothing is more crucial than getting the most durable new parts and accessories. To increase the horsepower of your automobile's motor, think about some of these optional add-ons that are specially engineered to expand performance. A Pressure Plate is a necessary part of your vehicle's transmission. Slippage in the Pressure Plate will reduce power. A slipping Pressure Plate will likely cut operation. The contact between the Pressure Plate and an automobile's constantly rotating flywheel is necessary to make a car function correctly. The Pressure Plate is a necessary part of the car's drivetrain. Friction between the Pressure Plate and your car's spinning flywheel is integral in making the car drive with maximum power. Your vehicle's Pressure Plate creates pressure on the engine's flywheel, allowing the engine to drive your vehicle down the road.
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text: Prize giving day five of the IKA Kiteboard Race World Championship 2013 on November 24, 2013 at King Bay Qionghai, China. Photo by Alexandru Baranescu / KTA © Icarus Sailing Media This site and its contents are © Copyright TetraMedia Pty.Ltd. All Rights Reserved. Photographs are copyright by law, if you wish to use an image from Sail-world.com, Powerboat-world.com or marinebusiness-world.com, Contact us. Click Here to close this window |


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Welcome to dese.mo.gov. We hope you enjoy the new and improved website, and we welcome your feedback.
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Cottage Magazine is published three times a year and distributed throughout the community via the local newspaper and is available in hospital lobbies, libraries, community centers, shops, and restaurants. The spring issue includes an annual report to the community.
Download a PDF of the magazine below or call our Public Affairs office to request a paper copy: (805) 879-8980.
Fall 2013 issue:
Heartburn or Heart Attack?
Small Beginnings of Sepsis
From a toothache to shock
What is Sepsis?
A Message on Giving
by former board chair Bob Andrews
. . . and more:
>> Download PDF
Spring 2013 issue:
Message from the Board Chair
Flying to Save Dominic
Helicopter rescue
From Nurse to Patient
Unexpected journey
Bella Riviera
Employee homes
2012 in Review
Investing in our Community
Public benefits
Fall 2012/ Winter 2013 issue:
Kaylin's New Spin on Life
A hidden concussion
NICU Milestone
25 years
Learning the Way Home
Residency program
Medical Excellence
in Santa Ynez
Caring for Those in Need
Construction Updates
at all our facilities
In the Fall 2012 issue:
Message from the CEO
Brainy Days
Brain fitness
Flight of Life
Saved by a helicopter flight
Bringing Home Baby
The New SBCH Birth Center
The Future of Nursing
CHS / CSUCI partnership
Robot News
Robots and expanded services
SYVCH News
Volunteers and expanded services
In the Summer 2012 issue:
A look at 2011
Dori's Story
Managing diabetes
Board Reflections
5 long-time members
Joel's Sory
Saving a leg
2011 Annual Report
Financials and highlights
In the Fall 2011 issue:
Treating Trauma
Beyond the ER
A Steady Beat
Atrial fibrillation
Robotic Arms
50-Year Volunteer
Toni Straka
Community partnership
The New SBCH
Prepares to open
In the Summer 2011 issue:
Back in the Saddle
Hip replacement
Dr. Edmund Wroblewski
Chief Medical Officer
Health information exchange
Partnering for Your Safety
Building GVCH
New hospital taking shape
Pure Medicine
Orthopedists in Haiti
2010 Year in Review
In the Spring 2011 issue:
Destination Critical
Cardiac care
Jeannie's Journey
Spine injury and recovery
Residents of Villa Riviera
Dr. Sharon Basham
Rehabilitation Hospital
Fall 2010 issue:
Act Fast to Save the Brain
Being Prepared
A Greener Cottage
Safety on Wheels
Bridget Crooks, RN
Brett Wilson, MD
CSUCI and CHS Team Up
What's Going on at SYVCH?
Summer 2010 issue:
Saving Colleen
Surviving H1N1
Working with Vision
MacDougall Eye Center
Pool Rules
Summer fun & safety
Palliative Care
Human Dignity
2009 — A Year in Review
Winter 2010 issue:
Back on the Water
Technology for stroke survivors
Finding the Balance
Weight management program
Healthy Beginnings
Breastfeeding support
Surviving Breast Cancer
Teresa Bannon's story
Fall 2009 issue:
• Making a Difference
• The Real ER
• Stepping Up Safety
• The Future of Medicine
• Jr. Wheelchair Camp
Spring 2009 issue:
• Surviving Brain Injury
• Weighing In Healthy
• Colon Cancer
• Dr. Robin Knauss
Past issues (PDFs):
Fall 2009
Spring 2009
December 2008
August 2008
April 2008
December 2007
September 2007
May 2007