text:
Here is a transcript of my online chat with Earthlink.
Little background: I have been a Earthlink customer for 8 years, I started with dial-up, moved to Earthlink Broadband through my local cable company 4 years ago.
This August I noticed a 1.95 access fee on my cable bill, so I called my local cable company to inquire and was told that it was a charge Earthlink was passing through on my cable bill. So I called Earthlink and after a 49 minute phone call Earthlink was able to confirm that yes they were charging the extra 1.95, but couldn't tell me why. I asked this to be removed, and was told they would and refund all past charges (Now I know that 1.95 per month does not sound like much, but time that by the thousands of customers, you get my point).
September bill comes still being charged. Called again and another 37 minutes later I am no further alone then a month ago. This time a went to my local cable companies office and inquired what could be done. Nothing other than switching services, which I choose to do.
Guess what in October I get yet another bill from Earthlink, and this time I used the online chat to handle the issue.
General Info
Chat start time Oct 27, 2007 9:05:17 AM EST
Chat end time Oct 27, 2007 9:43:06 AM EST
Duration (actual chatting time) 00:37:49
Operator Delphina T
Chat Transcript
info: Welcome to Earthlink LiveChat. Your chat session will begin shortly.
Not at home and you want to read your email? With EarthLink Web Mail you can check your email from any computer with an internet connection!
info: 'Sylvain Q' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
email@example.com: I disconnected service last month, and I am still getting billed. Why?
Sylvain Q: I am sorry to hear that. I will try my best to assist you.
Sylvain Q: What was the name of your first pet?
email@example.com: *******
Sylvain Q: Thank you for the account verification information. I was able to verify your account.
Sylvain Q: I see that the bill plan was downgrade to Premium Mail (email only).
Sylvain Q: You can access your EarthLink email addresses from any computer anywhere.
email@example.com: As I told the lady on the phone SEVEN times I did not want any services from Earthlink. Why am I getting Premium Email?
Sylvain Q: Okay, would you like to inactivate your account completely?
email@example.com: Yes, That is what I asked for over a month ago, I have a new provider that did not raise rates without a notification.
Sylvain Q: I see that there is a due amount on the account.
Sylvain Q: We can process your request once the due amount is cleared.
email@example.com: What is the due amount for? I pay through my cable company. What would I owe direct to Earthlink for?
Sylvain Q: The due amount on the account is $5.95.
Sylvain Q: It is for the period from Oct 2-Nov 1.
firstname.lastname@example.com: For what I was NOT a customer, I CALLED AND DISCONNECTED PRIOR TO OCT. 1
Sylvain Q: Thank you for your patience. One moment while I transfer you to one of our senior specialists who will assist you in closing your account.
info: Please wait while I transfer the chat to the best suited site operator.
info: 'Delphina T' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
Delphina T: Hello, I see you've already been chatting. Please give me a moment so I can read the previous chat and pick up where you left off.
email@example.com: This is why I left in the first place eight years I have been a customer, called in and could not get any help with my account so I found another provider, and now I have to pay 5.95 to leave Earthlink?
email@example.com: This rates up there with charging a 1.95 access fee. And can not tell me what the access fee is for.
Delphina T: I am sorry to hear that you are leaving us.
Delphina T: However, I will assist you through the cancellation procedure.
firstname.lastname@example.com: I have already left. A month ago.
email@example.com: Do I have to cancel every month?
Delphina T: No, I see that the account is active.
Delphina T: Let me inform you that if once the email address is deleted, all the emails of that mailbox stored on our server will be lost.
firstname.lastname@example.com: Why, I have service from Time Warner, I called in front of the Time warner agent and got a release number from you, thought that was it.
firstname.lastname@example.com: Fine, I do not use that account.
Delphina T: As accounts are set to close at the end of the current bill cycle, the closing date of your account is 11/01/07.
Delphina T: Please stay on hold while I cancel your account and provide you the confirmation number.
email@example.com: What account are you closing? I already have a number, so I could sign up with Time Warner over 4 weeks ago.
Delphina T: I see that you have a Premium Mail service with EarthLink.
Delphina T: So as per your request, I am inactivating the Premium Mail account.
email@example.com: NO, I told the lady on the phone I did not want ANY Earthlink services. 7 times I had to repeat myself, why because the people at Time Warner where laughing at her for begging me to take Earthlink services, and for me to have to repeat NO seven times.
firstname.lastname@example.com: I was on speaker phone in the reps office.
email@example.com: So what did I sign up for?
firstname.lastname@example.com: And show me my where I signed.
Delphina T: EarthLink offers a billplan called Premium Mail at $3.95 per month. I see that you have sigedn up for this plan. This plan includes 2 EarthLink email addresses, each with 100MB storage space and no Internet access.
email@example.com: Where did I sign? Show me my contract.
firstname.lastname@example.com: Know what if I every had wanted to return to Earthlink, You have ZERO chances of that, if you sign customers up for stuff that they NEVER ordered, and argue with them for a lousy 5.95, which is funny when you state it only costs 3.95 for the service you say I ordered, why would I ever want to deal with you in the future? I rather have dialup than Earthlink after this.
Delphina T: I see that the Cable service is changed to Premium Mail on 09/21/07 and the confirmation number given to you is 132233868.
firstname.lastname@example.com: Yep my disconnection number to drop Earthlink as a provider.
Delphina T: I see that you had accepted for the Premium Mail.
firstname.lastname@example.com: Let me guess you get paid commission for "saving" accounts. Why not talk to the lady I talked to on 9/21, See if her story checks out? Oh I forgot at Earthlink the customer is never right, and the CSR is.
email@example.com: So what is the bottom line here, your not going to do anything, and you are wasting my time with this.
Delphina T: As per your request, I will process the refund for $5.95 which has been charged for the Premium Mail.
email@example.com: And is there any other Earthlink service I do not know about That will show up next month?
Delphina T: I was able to locate only one account.
firstname.lastname@example.com: So I have nothing with Earthlink, and I will not get anymore nasty emails from Earthlink?
Delphina T: Yes, do you want me to inactivate the account?
email@example.com: I thought that's what I did on 9/21
Delphina T: No, I see that the account was downgraded to the Premium Mail.
Delphina T: Please stay on hold while I cancel your account and provide you the confirmation number.
firstname.lastname@example.com: So is this going to take 20 mins or what?
Delphina T: As per your request your account has been cancelled and the confirmation Number for this inactivation is: 133684728 and is closing on 10/27/07.
firstname.lastname@example.com: YEA
Earthlink ripoff: I inquired into getting Earthlink internet service where I was moving to and was advised coverage was available. They took my credit card information and charged me a total of $40 but a technician called me and told me that internet was not available where I live due to the rural location. I called Earthlink to advise them this but they did not believe me. I offered to give them the contact number for the technician but they transferred me to tech support. They insisted internet was available and put in the service request again. I was again called by another local technician who told me that internet was not available where I live. Earthlink continues to insist that I have internet service and I had to cancel my credit card to get the charges to stop because they refused to cancel my account. I disputed the charges that had already gone through with my credit card company but was unsuccessful because Earthlink told them I had internet service and never canceled. Today I received a bill from Earthlink for $110. I called them and they would not talk to me for several minutes because the person kept asking me for my email password which I had no clue what he was talking about. He finally told me that there was an early termination fee and he said something about the bill being due to me disputing the charges with my credit card company. (even though my dispute was not successful). He said there was nothing that could be done. I was charged for internet that I was never provided, had to cancel my credit card, and now have a past due bill which they said will be sent to collections. I don't know how to resolve this.
ATLANTA, PENNSYLVANIA -- This has gone out to 26 consumer complaint companies. If my account is not canceled, it will go to TV stations, newspapers, and cable news networks.
I have sent a private message to Earthlink Internet as one Jen at Earthlink suggested with all the info they need in order to cancel my account. No response. I have posted on their Facebook page multiple times to please contact me to cancel my account. They keep posting private message (already did that), or call them. I do not have a phone. I have been trying to cancel my service with Earthlink since the day my former partner signed up for it last year. Their site makes it very difficult to figure how to cancel. I can't use chat. I can't call. I can't email. Now I see I have to send a registered or some other more expensive mailing to cancel this account. I think This company is ignoring me and I think that this company is stealing from me and thus am filing a complaint on this site.
I am being charged each month and have yet to use their services. I would like to have the services I do not want nor am I signed up for CANCELED. The account is under Kevin L. who has not been here since April, 2013. I would like all the money taken out of my checking account via my MasterCard refunded to date.
Now, most likely they are just another money grubbing corporation, and I probably cannot get it back. I repeat, I have never used their services, I did not order it, yet I am being charged since last May I believe. Cancel it now. Acct. 28810763. I am on disability and if this is not taken care of soon, I will get the TV stations and attorney generals involved.
Art Lucas
ATLANTA, GEORGIA -- I have been an Earthlink customer since dial-up days. I have worked in technical support but encountered a DSL problem at home that I could not solve. I gave this rating three stars because the problem is not yet solved. I would not give regular customer service any stars.
My problem began when my old DSL modem broke after 10 years faithful service. I paid Earthlink for Fedex 2-day shipping. The new DSL modem arrived and did not work no matter how I tried to tweak the connection. After spending hours with regular service reps (Patrick and Ethan), I was told my call would go to senior tech reps who would call back but didn't. Regular technical support expected me to wait for their call. Each time I called, the regular technical reps, they were polite, obsequious, and utterly ineffective. The only exception was one tech representative who chastised me for not waiting for a callback. Each time the reps ran through their support script even as I told them I was repeating the same steps over and over again and getting the same results.
At the reps' suggestions, I even called my computer tech support and made sure the problem was not with my hardware or setup. When I called this afternoon, a senior representative came to the phone and was unable to help. He offered to send me another new modem at no cost. I then called the Earthlink headquarters in Atlanta and got patched through to Tier-3 technical support. After nearly two hours of expert support, we determined the modem was indeed not working. Despite my initial frustrations with the regular reps, I was satisfied with the Tier-3 support from Atlanta. The Tier-3 technician *was* an expert who knew his business. Lesson learned: I will *never* *ever* call the regular support line again; the reps simply do not have the technical skills necessary to solve more than the most rudimentary problems. If the new modem does not work, I will sever my business relationship with Earthlink and move to another ISP.
I called Earthlink to inquire about internet service. I erroneously gave them my credit card number as I intended to have it installed. After hearing more about their charges and services, I declined to hire their service and told them I do not want their service. Lo and behold I find that they turned me into collection for an unpaid bill. After many attempts to contact them I finally get a live person. They tell me that they have no record of me and therefore there is no charge. I called my credit card company who called them (with me on the phone) - we got the same reply. I've emailed, mailed, everything I can think of...I still have an uncollected fee from them which I refuse to pay as I did not have their service. I have/had a very high credit score and they are going to taint that.
NEVER EVER use EARTHLINK - they are scams..................
WORCESTER MA, MASSACHUSETTS -- 7/4/08 Believe I tried but after numerous additional sorry excuses that never repaired the service, I refused to pay my bill anymore. They said that they were going to get me for the $140 early termination fee. I told to go ahead because it would be either a cold day in hell or a judgment on appeal decision in court with a levy on my property before they might even think about collecting for the poorest of the poorest internet service. The below chat message is about 1/20th of the chats that I had with useless Earthlink repairmen. One even told me that if they did not get my system up and running that they would terminate my contract without penalty or charge. BIG LIE- did not get the call the next day or fix as promised. I am so happy to be back with Charter Internet which isn't perfect but feels like heaven compared to Helllink (Earthlink).
Previous message: EArthlink still wants me as a customer after this chat! Here is my discussion on the Earthlink internet chat (about my 10th recent one):
Earthlink still wants me as a customer after this two hour chat! It detailed some of my problems with Earthlink Think about it long and hard before you switch to them. Here is my discussion on the Earthlink internet chat (about my 10th recent one):
'Deena S' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
[my internet address]: Earthlink has been unsatisfactory. We constantly - many times a day get disconnected. I want to be released and go back to my former isp.
[my internet address]: I have not been able to set up the LAN line as I did with my prior isp and part of the house has never been connected with Earthlink. It was with Charter.
Deena S: To best assist you, you need to speak with a Senior Customer Service Representative.
'Dorothy P' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
[my internet address]: You have been nice but nice does not make this system work for us.
Dorothy P : Hello, I see you've already been chatting. Please give me a moment so I can read the previous chat and pick up where you left off.
[my internet address]: did you read my previous comments before I got to you.
[my internet address]: my wife and my kids have been totally mad at me for giving you a chance. I wanted it to work. Either it is too difficult to make work right and too much time required for us _ I just can't live it.
Dorothy P: Please let me know the security word on the account which appears to be your xxxxxxxxxxx, for verification purposes.
[my internet address]: xxxxxxxx I don't have the time to keep up with the system.
[my internet address]: I did not have this experience previously.
[my internet address]: CAn I send everything back and let's just end our relationship.
Dorothy P: Thank you for the account verification information.
[my internet address]: There are too many charges for things I did not have to pay for when I had charter
Dorothy P: I see that you are under DSL service commitment period.
Dorothy P: If you cancel the account, you will be charged $149.95 as termination fee.
[my internet address]: Besides not working well you can see that there are many ways Earthlink is not delivering what you agreed to do-
Dorothy P: Please give us a chance to assist you further.
[my internet address]: I will not permit my credit card to be charged and have called to block your potential charges.
Dorothy P: I will transfer you to our technical department so that they will assist you to use the DSL service.
[my internet address]: What do I have to do - sue Earthlink for not delivering or have one of your people here making it work?
[my internet address]: you are wasting my time and yours
[my internet address]: I am not going to pay a termination fee for sorry service
[my internet address]: the people have been nice but that does not make yhe system work
Dorothy P: Please gove us one more chance to assist you.
[my internet address]: why
Dorothy P: I am sure that our technical representative will assist you to get the issue resolved.
[my internet address]: after several calls I am tired of call- I have disputed the bill
Dorothy P: sgtsavage
[my internet address]: yes
Dorothy P: I will process credit for one months charge so that you will get free service for one month.
Dorothy P: Can I go ahead and transfer you to our technica department?
[my internet address]: thank you but how many times do you need to help me. I am not willing to pay $150 but will offer $50
[my internet address]: please do not charge my credit card any further
[my internet address]: who has the authority to cancel this contract?
[my internet address]: are you still there?
Dorothy P: Yes, I am with you.
[my internet address]: we need to resolve this or else we are going to spend some time as I continue to give my evaluations on the consumer boards.
Dorothy P: Please hold on while I transfer you to our technical department.
Dorothy P: To best assist you, you need to speak with a Broadband Technical Support Representative. Please standby while I transfer you.
[my internet address]: What do you have to do with canceling service?
'Kennedy A' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
[my internet address]: Have you read my prior comments with the billing department.
Kennedy A: Hello, I see you've already been chatting. Please give me a moment so I can read the previous chat and pick up where you left off.
[my internet address]: I have now been many hours waiting for this problem to be fixed. I can never reach the Earthlink department responsible. Calling tech support is extremely frustrating and time consuming, and has not resolved any of my problems the last time, nor did it previously. Normal hold times can easily be half an hour before speaking to a tech, and the tech who answers usually can't understand the problem, and the problem continues. There is seldom a resolution at the end and I just give up. Their tech support system just gets worse and worse. There are a couple of competent high-level techs, but it takes multiple calls, being bounced from person to person, and cumulatively hours on hold to find one who has helped with anything. And still the problem goes unresolved at the end.
[my internet address]: On average it takes 15 minutes to get an Earthlink support person on the line, and every time, without fail, you must be transferred to at least two more people before you get to someone who will help you. Every call I've made to Earthlink support took over an hour, 90% of which was spent on hold. I honestly think the support people just bounce callers around to avoid speaking with them. The funny thing is that it takes less than 30 seconds to get an Earthlink sales representative on the line if you're signing up for DSL. And, unlike the hyper-friendly sales staff, most of the support people I've encountered at Earthlink have been poorly trained and irritable. I guess Earthlink has discovered that it's cheaper to get new customers than take care of existing ones.
Kennedy A: I sincerely apologize for the inconvenience caused to you.
[my internet address]: I know you try! and maybe you are one of the experts but I feel abused by nice people who are sticking with a system that does not work.
Kennedy A: I understand that you are not able to connect Internet using the DSL modem and you have already contacted us with to resolve the issue.
Kennedy A: I'll do my best to helps you.
[my internet address]: I get cut off about 15-30 times a day with the ADSL modem not being connected. I keep entering my password and then it tells me that I am configured. And then it starts again disconnecting me. This has been going on for at least 3 weeks now.
Kennedy A: Please let me know the make and model of your DSL modem
[my internet address]: zyxel 600
[my internet address]: the ethernet button is yellow - does that mean anything.
Kennedy A: Please let me know the complete light status on the modem.
[my internet address]: power and DSL are green with internet green blinking. Ethernet is yellow.
Kennedy A: What is the status of the DSl or Sync light?
Kennedy A: I am sorry for the confusion.
Kennedy A: You have given that.
[my internet address]: I have a cisco24 on the other side that links to 2 computers and a Linksys switchboard. Then that goes to a Neatgear wireless N and one current internet
[my internet address]: I don't know what the sync light is but the DSL was green.
Kennedy A: Are you now chatting from the same computer with which we are facing the issue?
[my internet address]: yes
[my internet address]: the other computer has the same problem too
[my internet address]: My computer runs off the cisco24 which is a very expensive router.
Kennedy A: Is this computer connected the DSL modem?
[my internet address]: through the cisco24 router -I also would like my Auvi Skype box to work but it has never worked with the router & zyxel600 modem.
Kennedy A: Try to access any any web site and let me know the error message that you receive.
Kennedy A: Please do this in the computer with which we are facing the issue.
[my internet address]: I am on my3cents now and it is okay for the time being but a little while ago when I was on firefox instead of IE7, every tab was reading ADSL Not connected and required me to reenter my password several times in order to get it reset.
[my internet address]: ALL THE COMPUTERS HAVE THE SAME ISSUE - EVEN MY SON's LAPTOP WHICH I CARRIED TO THE SHOP ON SATURDAY
[my internet address]: I am on my computer now. about 5 feet away is my wife's computer. I am ogoing onto firefox gmail where I was having my "last" headache a few minutes ago- this is the longest I have been on the computer without being booted.
Kennedy A: Are you using the Windows XP?
[my internet address]: YES - We use XP I have both computers on now. My email was the hardest to read since I could barely get the next message before getting booted.
[my internet address]: Letter to the Massachusetts Attorney General: As a consumer from your state, I felt it was my responsibility to bring to your attention the following problem. As a resolution, I would like the following steps to be taken to protect the citizens who are subscribers to internet (and perhaps even cell phones). I want this investigated. I believe Earthlink is taking advantage of its customers and then not providing satisfactory service. It's all just a scam that needs to be investigated. I have account numbers and further information if needed by you. First they sign you up for a year and then the sorry service begins. They threaten to charge you $149.99 if you disconnect early while attempting to force you to stay connected and paying to them for a service that does not work. After you have tried several times with their technical department which can barely fix any of the problems, you call again and again and again while they begin to take your money. We need a class action lawsuit brought on behalf of the citizens who have been set up for this sorry service. We need to get the citizens money back to them and the state communications agency needs to bar them from doing business in the state. They take up too much time trying to keep you on hold while not fixing anything and still charge you for poor service.Please contact me if you need more details regarding this incident.Jim Savage
[my internet address]: In the past few months I have attempted to rehook my LAN that I had operating with the prior ISP but it does not work with Earthlink who wants to charge me for any help and who also wants to charge me for virus protection that was part of the charter contract and they want to charge for use of their email system that I have never ever been charged before. They don't tell you until it is too late to cancel and they don't provide a comparison before. So each consumer has to be taken in what should be a standard system without silly promotions that only confuse you.
[my internet address]: I am sorry I have been waiting for a solution for a long time and need someone to contact me with a solution that will either make this system work or go to court with me to collect your money in that everything from Earthlink is not to be charged any further with my credit card. Try it and you just might make Citibank lose one of their customers- me.
[my internet address]: I have to go to bed. Can you call me when you are ready to fix my internet.
Welcome to Earthlink LiveChat. Your chat session will begin shortly. Feel free to begin typing your question.
'Norman N' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
about the 15th attempt to chat!: This is about the 10th time in the last 1.5 hours that I have been disconnected from you while trying to resolve this problem. Please call me Here is a copy of the problem. Welcome to Earthlink LiveChat. Your chat session will begin shortly. Feel free to begin typing your question. 'Udale B' says: Thank you for contacting EarthLink LiveChat, how may I help you today? about the 15th attempt to chat!: I continue to get this message: Please enter your EarthLink Email Address and password Email Address Password Your ADSL line was not detected. Please make sure your device is connected to a telephone jack using the included phone cable. Also verify your E-mail Address and Password then click the 'Next' button. and then after many tries after Earthlink won't accent my address and PW, I get cleared for two minutes before being discontinued. about the 15th attempt to chat!: after several times of using the chat service and disconnects- this is not working and I have asked that my contract be terminated. Udale B: Hi, I will help you. Udale B: When exactly you are getting the above message? about the 15th attempt to chat!: Sorry to sarcastic but I have heard tat many times. about the 15th attempt to chat!: All the time - about 20-30 times during an hour session on ALL computers. about the 15th attempt to chat!: I was on the line for about two hours the other nite and nothing was resolved except for the continuing disconnect about the 15th attempt to chat!: Please stay with me - as my patience has more than been abused and either I want this fixed now or my contract terminated without penalty about the 15th attempt to chat!: I doubt I can get through this session without being kicked out Udale B: Could I have a few moments of your time while I check for your previous correspondence? about the 15th attempt to chat!: This has been going on for over a month now. about the 15th attempt to chat!: not to be nasty to you who I am sure is trying to help me - but none of the previous nice people have been of assistance. I have called and chated with both business and technical. Welcome to Earthlink LiveChat. Your chat session will begin shortly. Feel free to begin typing your question. 'Udale B' says: Thank you for contacting EarthLink LiveChat, how may I help you today? about the 15th attempt to chat!: This is the 4th time in the last hour of trying to finish a conversation- Can you call me xxxxxxxxxx about the 15th attempt to chat!: Welcome to Earthlink LiveChat. Your chat session will begin shortly. Feel free to begin typing your question. 'Udale B' says: Thank you for contacting EarthLink LiveChat, how may I help you today? about the 15th attempt to chat!: I continue to get this message: Please enter your EarthLink Email Address and password Email Address Password Your ADSL line was not detected. Please make sure your device is connected to a telephone jack using the included phone cable. Also verify your E-mail Address and Password then click the 'Next' button. and then after many tries after Earthlink won't accent my address and PW, I get cleared for two minutes before being discontinued. about the 15th attempt to chat!: after several times of using the chat service and disconnects- this is not working and I have asked that my contract be terminated. Udale B: Hi, I will help you. Udale B: When exactly you are getting the above message? about the 15th attempt to chat!: Sorry to sarcastic but I have heard tat many times. about the 15th attempt to chat!: All the time - about 20-30 times during an hour session on ALL computers. about the 15th attempt to chat!: I was on the line for about two hours the other nite and nothing was resolved except for the continuing disconnect about the 15th attempt to chat!: Please stay with me - as my patience has more than been abused and either I want this fixed now or my contract terminated without penalty about the 15th attempt to chat!: I doubt I can get through this session without being kicked out Udale B: Could I have a few moments of your time while I check for your previous correspondence? about the 15th attempt to chat!: This has been going on for over a month now. about the 15th attempt to chat!: not to be nasty to you who I am sure is trying to help me - but none of the previous nice people have been of assistance. I have called and chated with both business and technical. Udale B: Hi, let me review the whole message. Udale B: Please stay online for a moment. about the 15th attempt to chat!: I had a good system before I switched to Earthlink and now I essentially have very little of a system about the 15th attempt to chat!: I will probably get cut off and this is my last try- I have already disputed all credit card bills from Earthlink and reported the problem to several to several consumer boards. Can you call me back if I am not there when you try to return. about the 15th attempt to chat!: are you there Udale B: Thank you for staying online. Udale B: I am with you. about the 15th attempt to chat!: can something be set up wrong in my computer Udale B: I will fill a trouble ticket to escalate the issue to our engineers. They will work on the issue and fix it at the earliest.They will also check with local vendor for any DSLAM server issues. Udale B: I need some information to fill a trouble ticket. I appreciate your patience. about the 15th attempt to chat!: OK Udale B: 1.Let me know the make, model and serial number of the DSL modem. You will find it at the back of the modem. zxyel 600 2.Let me know the status of all the lights on the DSL modem. ethernet is orange blinking, DSL blinks and internet is not on. 3.Let me know your contact phone number. Xxxxxxxxx 4.Is there an answering machine on the contact phone number? yes 5.Let me know your Time Zone. eastern 6.Let me know the best time to contact you through your contact phone number. I am here for the rest of the day 7.Do you stay in an independent house or an apartment? THis is my house - a rather large one. 8.Where exactly is the NID located? It is inside my basement - it is on a panel for 250 phones although only one is used. (I am referring to the box that is usually located outside of your house to which your phone line is connected).
about the 15th attempt to chat!: I cannot waste anymore time trying to chat - Call me.
Norman N: EarthLink's DSL Technical Support Department can be reached 24 hours a day, 7 days a week at (888) 829-8466. #PFR#/CU/TS/ELNDSLTS
about the 15th attempt to chat!: You call me because until I hear from you and this issue is resolved- no more payment will be made by me and I will use a different service that is reliable.
Norman N: I apologize for any inconvenience caused to you in this regard.
about the 15th attempt to chat!: AS FAR AS I CAN MAKE IT PLAIN, I WILL NOT PAY ANY EARLY TERMINAtion fee.
Norman N: I am sorry I am a Live Chat Representative and do not have the privilege to Call you back.
about the 15th attempt to chat!: FORGET IT I AM THROUGH WITH EARTHLINK - no person should have to put up with this incompetence.
MARYLAND -- Earthlink afforded me the absolute WORSE customer experience of my lifetime, in every sense of the words. As of Saturday, September 29, 2007 at 12:20am, after waiting a ludicrous TWO WEEKS from the date of service purchase until the date my service would be active; after over 15 calls totaling over 3 hours of phone time within a 12.5 hour span of time; after me having to make over seven car trips to relatives houses and public places to use pay phones due to me not having a home phone; after depleting the gas in my cars gas tank; after being hung-up on by TWO Earthlink customer service SUPERVISORS; and after being lied to no less than FIVE times by Earthlink with no mention of compensation of any sort, I am still without DSL or Home Phone service that was promised to be fully-active and available to me on Friday, September 28, 2007. Please bear in mind that Earthlink started billing me for service as of Wednesday, September 26, 2007 when my True Voice phone service was supposedly activated ... something that makes absolutely no sense because you cannot even use the True Voice phone service without access to the internet.
Prior to Friday, September 28th, I had been in contact with Earthlink SEVERAL times throughout the week making sure that my service would be fully-functional, per Earthlink's guarantee, on Friday the 28th. I was assured many times that the odds I would not be surfing the net with ease and making phone calls on my state-of-the-art phone service, were infinitesimally small. Surprise, surprise, it was everything but. Once again, America, with all of our jobs from these âbig nameâ companies being outsourced to other countries (i.e. India), this customer service was a thousand times harder than it should have been. Of the 20+ people I spoke to on Friday, September 28th, NOT ONE of those reps were of American descent. ALL of them were Indians. The language barrier was roadblock enough, added to that their sorry excuse of company product knowledge completely sealed my fate for the evening.
Finally, at 12:15am on Saturday, September 29th, I was told that after 13 hours of B.S. I had to endure, nothing could be done for me until after 10am EST because the departments that should be able to troubleshoot my issues, were now closed. Have Earthlink not lied to me at 11am EST on Friday and again at 2pm EST and then yet again at 7:15pm EST, I might have been able to speak to a technician in the appropriate department THAT DAY and had this issue resolved. Instead, Earthlink chose to blatantly lie to me to hush me up and hurry me off the phone. Now, I am a very understandably pissed person, writing this blog in complete disgust with a company whose services, Iâve yet to even use!
It is now Sunday, October 6th, 2007. I finally cancelled my entire account with Earthlink last Monday. According to Earthlink when I first signed up for service with them, I had exactly 30-days to cancel services with them without incurring any early termination fees. Surprise, surprise, at 10:56pm that night, Earthlink charged me a $35.90 fee. This WAS NOT disclosed at the time I cancelled my services. I was told everything had been taken care of and I given a confirmation number. I only found out about the fee after checking my bank account online the following day. I had a feeling it was Earthlink who was responsible for the charge that was still showing as "pending" but I couldn't be sure.
I went to my bank the next day and sure enough, they were able to conclude that it was indeed Earthlink, who was behind the unauthorized charge of $35.90. When I called Earthlink (as soon as I returned home) I was told that I had been charged for terminating the True Voice phone service, early. That made absolutely no sense considering that the True Voice was part of a dual package that included the high-speed internet. So how can they charge me for just one part of the package, even if the charge was valid? I started to make my case to the Indian representative and sure enough he was getting ready to tell me that his hands were tied because the charge was still "pending". That's when I cut him off and told him that if he didn't reverse that charge and give me a full refund then I would report Earthlink to the U.S. Federal Communications Commission (FCC). All of a sudden, he could now help me. He put me on hold for a while and when he came back, he assured me that he had taken the appropriate measures to issue me a complete refund, and to expect a credit back to my bank account within 72 hours (3 days).
As of yesterday (Saturday) which was the third day, I had no refund posted to my account. This is messing me up because I have my rent check that is going to clear by Monday or Tuesday and there was sufficient funds in the account to cover the check ... that was until Earthlink fradulently took out that $35.90 out of my account. So now either way, I am screwed. Either the bank will honor the check and clear it but charge me a $30 overdraft fee OR the check will bounce and I will now be late on my rent for the first time in my life and have to pay a $40 returned check fee on my rent. When I called Earthlink yesterday to ascertain as to why I hadn't been issued my refund yet, after being transferred to SIX different representatives and hung up on once, I was told by yet another Indian rep that as far as she could see, Earthlink made NO PROMISE to issue me a refund, citing that the fee for $35.90 was for "use of the service", even though I never used the service considering it nevered functioned! So, Earthlink had lied to me yet again. Then, when I threatened the imbecile with a lawsuit, she stated that even if she were to issue me a refund today, it would take 7-10 BUSINESS DAYS to get the credit on my account! So we went from 72 hours to 10 business days! Yet another lie. Then the idiot had the audacity to force me off the phone by saying that she could not "help me at this time but if I called back they could handle this matter" for me. I said, "call back when?". Her response ... "in a month"!
A MONTH?! Are you kidding me? So now I have been conned out of a total of $55.85 from Earthlink and still had NO access to either phone or internet services. $35.90 for the fraudulent early termination/use of services charge and $19.95 for the shipping of the DSL modem and phone modem. That funny part is, Earthlink had NO PROBLEM sending me a pre-paid return shipment label to send their modems back! Guess what, those modems are now mine. So after that idiot told me to call back in a month, I told her that I was also apologetic because Earthlink was about to pay through the a** for messing with me.
Anyway, I will also be sending this blog to the Federal Communications Commission (FCC) as well as filing a complaint with the Better Business Bureau, in addition to inundating the local news channels and newspapers about this consumer disaster that is Earthlink. I will also post this experience on as many online websites I can find.
SAN JOSE, CALIFORNIA -- I originally started with Earthlink back in 1995.......What started as reasonable has gotten atrocious.
If ever there was an example of terrible support.... EarthLink is it. If you call in for any problems you never get the same person. You have to waste 15 minutes going over the same details that you have already told several other people. Worse still, all the previous comments and problems are already written in your file and they are too stupid to read the comments. Even worse... you can tell the technician something and a few minutes later they will ask you a question about the same thing you have already answered.
I am currently in a loop of inaction with EarthLink that can only be described as insane. I am paying for DSL and barely getting dial up speeds. They keep telling me that an AT&T tech needs to come out to my home to check the lines... they check the lines ... every thing is fine ... then they say they need to check the AT&T lines down the street. They find no problem with the line... so they switch me to a different router or server and the problem is solved for a short period of time. Then the same problem occurs ... we go through the same song and dance about checking the lines at my home.... and then the street... then the router / server.
That scenario has occurred about 6 times in the last 6 months.
And it does not matter if you tell them the history and the solution.... they have to do the same dog and pony show all over again.
I pay $29.95 for Earthlink internet service to this day. I have had Earthlink since 2008 at this price. It's not the fastest speed, but I'm in no hurry. I recently wanted to upgrade our cable service, but was told I would have to upgrade the internet service to theirs. The price I pay now is $64 for Earthlink and local cable. To upgrade both shot up to $90. I asked how much just for upgrading just the cable, not Earthlink. That was $99. Well since Earthlink kept their promise of $29.95 a month, I decided to stick with them.
WORCESTER, MASSACHUSETTS -- Totally frustrating, a night mare, I will never recommend EARTHLINK to any one! I was tossed around regarding internet connection for almost two weeks and the problem was never resolved; I was on phone with them almost daily for 1-2 hours regarding internet connection. The shipping cost of $20 for equipment was taken from my account without my knowledge; monthly fees were deducted from my account and yet no services had been provided AT ALL. I had an extremely difficult time canceling my order because they were trying to convince me to wait over and over; moreover they told me to hire services of an electrician to come and connect my internet. I had to yell and insist that I wanted them to cancel my order before they finally yielded. Another $90 was deducted supposedly because I terminated services that were never connected for even a moment and the grace period of 30 days will still 2 weeks away.
When I questioned this, they turned around to say that the $90 was being held because I hadn't returned their equipment. Again it was not my fault because they sent me another modem 2 days later, after I had terminated services. My money has not yet been refunded to date. Some of their staff members are rude and have no clue about what they are doing.


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Got a call from an old friend last week inviting me, my fishing buddy Sean and anyone else we cared to invite out for a Saturday morning of fishing off of Cabrillo Beach pier.
Now right off the bat, a lot of guys would immediately say thanks but no thanks to such an invite.
Pier fishing in SoCal doesn't always have the greatest reputation: The fishing can be painfully slow and tedious, the catch isn't usually safe to eat and many piers are dirty and lacking in amenities.
But Sean and I already fish the L.A. River as well as some other questionable locations so a quarter mile walk down a slippery pier while dodging a gauntlet of hooks and hardware to get to a graffiti covered porta-potti isn't that big a deal.
Besides, the inviting party just happened to be Larry Fukuhara – Programs Director for the Cabrillo Marine Aquarium.
For those of you who don't know it already, Cabrillo Marine Aquarium is one of the oldest and definitely one of the coolest public aquariums in SoCal and has educated several generations of Angelenos about Grunion, Gray Whales, tide pools and more from its humble beginnings as a card table filled with shells next to the lifeguard tower to its current state of the art facility on Cabrillo Beach.
Likewise, for those of you who don't know Larry, he is a dynamo of creativity, adventure and plain ol' fun and while he isn't one of the oldest, he certainly is one of the coolest — and best — saltwater fisherman I know. Over some twenty-five odd years he has, literally, taught me more about saltwater fishing than anyone I've ever fished with; so when he asked me if I wanted to participate in one of his "Fishing with Uncle Larry" events, I was only too ready to say yes.
Thus, on the appointed day, Sean and I drove over to Cabrillo pier and made the long walk to the large shade covering at roughly the center of the pier where there were already several tables set up under some large banners, a library's worth of info and a rack full of a couple dozen pre-rigged poles.
Besides Larry and a couple of Aquarium staff, I was surprised to see an army of enthusiastic volunteers from United Anglers of Southern California.
Turns out, this particular event was being co-sponsored by United Anglers and they were providing gear, manpower, information and a ton of raffle prizes for the kids.
Within seconds of arriving, it was obvious that the primary focus of the event was kids and teaching them to fish.
The next several hours was a blur of cutting bait, untangling bird's nests, re-rigging terminal tackle, helping kids haul Tom Cod up onto the deck and…having a great time doing it.
Several kids caught their very first fish ever and there was plenty of fanfare and encouragement no matter what the size of the catch. Each kid got a picture to take home, thanks to some innovative technology, and every volunteer worked extra hard to make sure every kid caught something. I really enjoyed the positive attitudes and upbeat spirit that permeated the day.
There were plenty of great moments and smiles that keep things moving along even when the bite slowed down. I had a blast teaching a mom and her six year old how to fish and then later congratulate them on their first catches.
I even got to dust off my training in invert. Zoo. when, during the gross out moment of the day, a rather large fish louse fell from the gill cavity of a white croaker and then started giving birth — think the movie, Alien –right in the middle of a circle of kids. We couldn't have planned it better.
Anyway, all that to say, it wasn't flyfishing and it wasn't a mountain stream but "Uncle Larry" came through again and likely increased the rolls of the fishing fraternity by a couple of dozen this past weekend.
I love this addiction called fishin'.

subset: commoncrawl


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Greatest Challenge Lies In Effective Analysis...
Has CRISPR/Cas9 Technology Forced the Question?
Assay Makers Study Markers by Marrying...
Analysis of POC Marketplace Enables Identification...
(Page 1 of 1)
uniQure entered a nonexclusive cross-licensing agreement with Benitec Biopharma giving uniQure access to Benitec's DNA-directed RNA interference (ddRNAi) technology in Huntington's disease. In return, uniQure granted Benitec nonexclusive access to the company's AAV5 delivery technology for the development of a ddRNAi therapy for Hepatitis B.
"While our current programs focus on delivering fully functioning therapeutic genes to remedy faulty or malfunctioning genes, Benitec's ddRNAi technology will allow us to do the opposite—to silence the gene responsible for producing the mutant protein that lies at the basis of Huntington's disease, and to develop a therapy for this devastating disease," said Jörn Aldag, CEO of uniQure.
uniQure focuses on the development of human gene-based therapies. The company achieved market approval by European Commission for a gene therapy product, Glybera, for the treatment of lipoprotein lipase deficiency. Glybera is the first approved gene therapy in the Western world.
In June, uniQure collaborated with UCSF on the company's glial cell-derived neurotrophic factor gene for the treatment of Parkinson's disease.
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Lift Ticket Special
Spring Lift Ticket Special: Order your lift tickets online only at least one day in advance and get up to $10 off your Monday-Friday lift ticket through the end of the 2011/2012 season. This offer is not valid in conjunction with any other offers, discounts or specials. $10 off Adult, $8 off Young Adult, $5 off Child Click HERE to buy your discount lift tickets.


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Chicken Breast Sampler
Chicken Breast Sampler 4229WAY
Read what our customers say
Quality product.
Janice C. - Wilmington, IL
Love them ordered a lot
Carole L. - Menands, NY
Always good when you don't have time to prepare something special or
different. So easy to make which makes it even better!
Kathryn D. - North Norwich, NY
I love them. They are so conveint and absolutely awesome!
Barbara W. - New Bedford, MA
Quick and easy meal.
Leland F. - Chittenango, NY
I always look forward to this meal,because it is so easy and everyone thinks
I worked so hard,and tells me how good it is.
Sherry W. - New Braunfels, TX
This is the most delicious chicken ever. They are really moist and flavorful and we can't wait to order them again.
Norma Jeanne W. - Quincy, MA
Excellan flavor and value
James R. - Jenkintown, PA
Love this - a family favorite for sure!
James P. - Plaistow, NH
Always great and we love the selection in the combo.
Larry T. - Palm Desert, CA
We love this sampler since it gives us a varied selection and they are all
very delicious.
Larry T. - Palm Desert, CA
it was wonderful. my company loved it too. 5 star
Jo D. - Pittsburgh, PA
Easy and delicious.
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These are fantastic and easy to cook up.
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Total Perfection Face Primer
Unlike most foundation primers, Quo added several proven antioxidants to help boost your skin's environmental defenses.
Lip Liner
What's best about this liner is how well it stays in place, though we wish the shade selection were broader.
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Quo At-A-Glance
Strengths: Inexpensive; testers are available for every product; two superb foundations, including one with reliable sunscreen; notable eyeshadows, powder blush, and cream blush; wonderful lipsticks and lip liner; the best makeup brushes available at Canadian drugstores.
Weaknesses: Underachieving concealers and powders; terrible liquid eyeliner; the Faux Glow shimmer powder.
This relatively small but comprehensive makeup line is sold exclusively at Shoppers Drug Mart in Canada, and is one of their star performers among a backdrop of other name-brand drugstore product lines. The impetus behind this simple but elegantly packaged line was the need to bring makeup artist–quality cosmetics into a mainstream drugstore. As heroic a claim as that may be, the truth is that there have always been superior makeup formulations at the drugstore—in fact, some of those products have set the standards that the rest of the industry tries to keep up with.
Despite their unconvincing excuse for launching yet another cosmetics line, many of Quo's products have velvety, smooth textures, even application, and a pleasing mix of classic and contemporary shades, including neutral-toned foundations. As was the case when we reviewed this line a few years ago, the standout products are the powder eyeshadows and the makeup brushes; however, the lipsticks and lip liners are also worth your attention. A significant improvement from my last visit is that now the Quo displays feature testers for every product, and the staff at Shoppers Drug Mart encourages you to use them! We wish more drugstore cosmetic lines would incorporate this feature, but for now, this is another area where Quo really stands out, and it deserves serious consideration by Canadian residents and visitors alike.
Of course, not everything Quo offers is remarkable and, if anything, their expanded roster of products seems more gimmicky than innovative, although some of the newer items are outstanding and, given the new testers, now you can try before you buy. The concealer category is the weakest, followed by the powders, which, with one exception, aren't keeping pace with advances in this area, especially compared with the preferred options from L'Oreal and Revlon (often sold right next to Quo).
For more information about Quo Cosmetics, visit www.shoppersdrugmart.ca.
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Regions :: Eastern Europe Taminco signs exclusive distribution agreement with Temix for fatty tertiary amines11:27 AM MDT | July 26, 2013 | Francinia Protti-Alvarez Taminco (Ghent, Belgium), and Temix (Milan, Italy) have signed a distribution agreement whereby Temix becomes Taminco's exclusive distributor for its line of fatty tertiary amines --Dimla 1214 and other chain lengths-- in South America, the Middle East, Central and Eastern Europe, Turkey and South Africa, Taminco announced. "Temix has been marketing tertiary amines, fatty acids and alcohols, and other oleochemicals for years and we felt [that a partnership] would allow us to sell our tertiary amines more effectively on a global basis. We look forward... This information is only available to Chemical Week subscribers. Forgot your user ID or password?
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Wear a white v-neck undershirt, aviator sunglasses and look 20 years younger than your actual age. (Orange swim-trunks optional.)
Make love in the dirt singin� your birthday songs. (Warning: Illegal in most municipalities.)
Ride that tilt-a-whirl down on the south beach drag. (Warning: May cause nausea.)
Chase something in the night. (Warning: May cause burns, blindness.)
Wear your Kennedy Center Honors medal to the mall and see if anybody comments on it.
Go on a ride down to the river in a stolen car and never come back.
Lean on a large black man and see what happens.
Make crosses from your lovers and throw roses in the rain, whatever that means.
Get the band back together.
Sit barefoot on the hood of a Dodge drinking warm beer in the soft summer rain. Please be sure to put the Dodge in park first. Boy, did we find that out the hard way.
Go out to Highway 31, find a stick and poke a dead one-legged dog that�s been beat too much. On second thought, don�t do that.
Get your girlfriend pregnant and a) get a union job and a wedding coat; or b) run away to south Texas in a dirty oil patch and swear you�re never goin� back. On second thought, don�t get your girlfriend pregnant.
Grab a child you don�t know to sing the chorus of �Waitin� on a Sunny Day.� (Warning: Illegal in most municipalities.)
Yeah, that checkout girl you�ve been eyeing down at the supermarket for the last year and a half? Just ask her out already.
Take a long walk home, ideally from the edge of town. But if you live near the edge of town, start in the center of town and work your way out. Whichever it is, it should be dark by the time you get there.
Go out to your barn and, if there�s a tuba player there, jam with him.
Stay hard, stay hungry, stay alive, not necessarily in that order.
Dance with Courtney Cox. If Courtney Cox is not available, dance across the porch as the radio plays. If a porch is not available, dance with your shirt open like Latin lovers along the shore. If you don�t have a shirt, we recommend getting a white, v-neck undershirt (see No. 1).
One word: RAMROD.
�Open your ears and open your hearts. Don't take yourself too seriously, and take yourself as seriously as death itself. Don't worry. Worry your ass off. Have ironclad confidence, but doubt � it keeps you awake and alert. Believe you are the baddest ass in town, and, you suck!� (Words to live by from the birthday boy himself.)
Happy Birthday, Bruce — and thanks.
Add your ways to celebrate Bruce's birthday in the comments!


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Outdoor Living
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Tropez Collection Indoor-Outdoor Rug - Sea Shell
Tropez Collection Indoor-Outdoor Rug - Sea Shell
These durable, easy-care rugs can be used indoors or outdoors.
Add this unique Tropez Collection to your home decor.
Our Tropez Collection offers the look of a natural fiber rug but is a far more practical decorating solution. Wilton woven of durable and easy-care 100% polypropylene fibers. This collection of indoor/outdoor rugs are UV stabilized for fade-resistance. Dense weaving technique lets us produce very detailed designs and the colors are perfect for coordinating with today's hot home furnishings. Hose clean with soap and water!
Comes in a variety of colors and sizes. Order yours at Brookstone today!
- 1'11" x 2'11" Rug (35" x 23")
- 3'3" x 4'11" Rug (59" x 39")
- 1'11" x 6' 4" Rug (76" x 23")
- 4'11" x 7'6" Rug (90" x 59")
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- 7'10" x 9'10" Rug (118" x 94")
Tropez Collection Indoor-Outdoor Rug - Sea Shell
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It's the longest-running domestic tour, and it's happening at Copper Mountain again this year.
The 2013 Sprint U.S. Grand Prix, entering its 17th season, kicks off in Summit County next week, with athletes arriving and getting in the superpipe and on the slopestyle course to train before competition begins Wednesday. After two days of qualifiers, the men's and women's competitors will spend Friday and Saturday contending for World Cup points as the tour makes its debut on the FIS World Cup schedule in freeskiing and snowboarding.
It's the first time in years that U.S. athletes will have two stops on home turf before heading overseas to continue to work toward qualifying for the Olympics.
Copper Mountain and Park City Mountain Resort are two key stops on the tour for slopestyle and superpipe competitors, with boarder- and skiercross FIS NorAm competitions at The Canyons in Utah later this year. More than $375,000 in prize money is up for grabs as well as qualifying points for Sochi, Russia. Copper kicks off the tour now that Park City's stop was rescheduled for February.
To step into World Cup status, the tour reached a World Snowboard Tour five-star rating as well as the highest Association of Freeskiing Professionals (AFP) rating - platinum - for freeskiing in both halfpipe and slopestyle.
Louie Vito and Kelly Clark are confirmed in the snowboard superpipe, as is Scotty Lago, who appeared a contender to knock Vito and Shaun White from the Dew Tour podium in December - until he crashed on his first trick in both finals runs. Aspen's Gretchen Bleiler looks to return to competition following an injury while Dew Tour women's superpipe winner Kaitlyn Farrington looks to stay atop the podium amidst the stiff competition of Elana Hight, Clark, Bleiler, Steamboat Springs' Maddie Shaffrick and others.
Chas Guldemond and Sage Kotsenberg return to tally some points toward World Cup in the snowboarding slopestyle while freeskier Tom Wallisch joins locals Keri Herman and Bobby Brown in the ski slopestyle ranks.
Local snowboarder Zach Black joins the snowboarding superpipe ranks while Emilia Wint sits out of the freeski slopestyle competition, crashing hard and being carried away in a stretcher during a repeat of her Dew Tour finals run, requested by the judges' to make up for a lost feed. Meanwhile, Simon Dumont looks to compete again in freeski superpipe, following a wrist injury forcing him to sit out of the Dew Tour.
These athletes and more will take to the 22-foot Main Vein Superpipe and on the World Cup slopestyle course set in the Woodward Central Terrain Park.
Spectators have walking access to the superpipe via Center Village or skiing access via Main Vein trail from American Eagle chairlift. The new Central Park Lounge spectator-viewing area is located at the top of the slopestyle course. It's complete with beverage service, accessible for skiing guests via Loverly trail off the Union Peak Quad chairlift.
Copper plans to keep the party going into the night and throughout the weekend at Center Village. Burning Stones Plaza in Center Village transforms into a Grand Prix vendor village on Friday and Saturday from 9 a.m. to 4 p.m. with Chipotle, Nature Valley, Paul Mitchell and many others handing out free samples.


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Lickteig celebrated for 20 years of coaching youth football
Longtime coach Moe Lickteig was celebrated for two decades of leadership in Dell Rapids youth football with a surprise appreciation party Sunday night at the City Park. Hundreds of well-wishers, including dozens of current and former players, showed up to greet an unassuming Lickteig, who coached Dell Rapids' first ever South Dakota Junior Football team in 1994 when his then-third grade daughter Stacy played. "I do it for the kids. It hasn't changed at all," he said. "It's all about having fun and playing hard." Lickteig maintained his presence in the local football community by continuing to work with nine and 10 year olds. This fall marks 20 years. "I'm helping the community in a way that I think I know how, and I'm having fun," Lickteig said. "With the kids and parents and coaches that I've had over the years, I have had nothing but fun over these 20 years."
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text: Well you were both right ... bottle is a little more than a third gone now and that spirity/young element that seemed to dominate the flavor for me when first opened is much subdued, and this incredible fruit has really blossomed with some Indian spice (like black cardamom) - very dense, and it can take a healthy dollop of water. Very full on the palate and despite the proof I really don't get "heat". Nicely sherried. I often see folks recommend a bourbon for a scotch drinker - this might be a great scotch for bourbon drinkers who haven't really enjoyed scotch in the past - and for around $60-$65 for 120+ proof, a great QPR for scotch and a pretty good one from a bourbon perspective as well, IMHO.


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Vander's Tour to CanberraRe: Vander's Tour to CanberraBring your 'cross tyres, word is that it will be past end-of-tarmac and out to Picadilly Circus.
I ride, therefore I am.
...real cyclists don't have squeaky chains...
Re: Vander's Tour to Canberra
That makes it a few days before the Australian Masters Championships Got bored of my signature
Re: Vander's Tour to Canberra
Ouch! I can already feel the pain. The race is going to be just that little bit quicker in the masters divisions with competitors probably flying in early to do both races. n=10 (2013 & 2004 roads,2010 track,2x 2009 foldups,1990 hybrid,1992 trainer,2007 rental,1970's step through,1980's zeus)
Re: Vander's Tour to CanberraAnd a week after Kurrajong!! more pain
Awesome thread vander!! Reflects the ups and downs of training and racing. For the short time you've been riding you are doing well with more improvement to come. Age is on your side too Good luck! Mark Sent from my HTC Incredible S
Re: Vander's Tour to CanberraCheers rotating, there have definitely been some ups and downs. Week after Kurrajong makes it the perfect time to peak . It is proving to be a little tough to get to Australian uni games as they want the riders to be members of Sydney uni velo and I am not that keen on changing clubs as I am happy with where I am at. Big weekend planned of lots of riding and racing at Oakville, had a bit of an average week not feeling the best on the bike cant pinpoint why just not feeling super strong.
Re: Vander's Tour to CanberraSo a good weekend. Still carrying what seems like a never ending cold (I think) but have started to ride properly again finally. Yesterday I raced Oakville and rode an hour either side of if to get 3 hours in. The race was a fun race. A small field of 10 in B grade and no A grade (assuming this is because of sydney road titles) meant that we were the cream of the crop . Was a good race early I had 1 or 2 little attempts to go off the front never digging too far into the red. Mostly I just marked moves. With about 4 or 5 laps (of 7) to go a LACC guy went off the front with another guy, I let them go as I was not chasing someone from my club. They were strong and stayed away for something like 2 laps. There end came when my mate tried to jump off the front and bridge on the hill he dragged on guy with him then I sat on another guy as he tried to bridge across. These big moves blew the field apart so I did a bit of work to catch up to the front 2 but it was a waste as when we got there it seemed we had most the field back although we did drop a couple. Then it was status quo for a while till the last time up the hill a few people attacked again I marked the move and just followed wheels up. Along the top on the last lap not many people wanted to work so every time someone swung off leaving me into the wind I would raise the pace just a bit getting a 10-20m gap making people have to bridge up to me, this happened a few times. It resulted in me having to sit on the front all the way down the hill. At the bottom when it goes up a little a strong penrith rider attacked and I marked it straight away, I got this far I wasnt letting anyone go now. He swung off and again I found myself on the front. I sat there at an easy pace with another little effort out of the second last corner to make people have to bridge again. I was on the front all the way to the last corner where I pushed it up a bit up the hill afterwards just to keep the pace up and I was watching over my shoulder waiting for someone to lead out. Finally the strong LACC rider caved and he lead out, I jumped straight on his wheel then came around with about 100m to go to take the win. It was a really fun race and I felt quite good for most the race only going into the red a couple of times. I was surprised at how high my HR was (175avg) as it felt easy. Power numbers were pretty standard even in the sprint I didnt push much, but enough.
Today I was back to a long ride. I did 120km riding around out west and up Bellbird hill. I felt pretty average today just not feeling like I had much. Averaged exactly 300W for the 18min up bellbird not bad seen as though I had another gear (or atleast felt like I did). Was really nice to get out for a good long ride again and to be finally getting some TITS again!
Re: Vander's Tour to CanberraNice riding vander!
Re: Vander's Tour to CanberraA win is win Vander!
Foo I don't suffer fools easily and so long as you have done your best,you should have no regrets.
Goal 6000km
Re: Vander's Tour to CanberraNice moves, sweet result vander!!!
I haven't raced Oakville, with some uphill it should suit me. I'm gonna check it out when l get some form back. Sent from my HTC Incredible S
Re: Vander's Tour to CanberraFelt so much better this week on my 2x20s then last week still not the sort of numbers to write home about.
Last week 1st - 269W -177BPM 2nd - 255W - 176BPM Admittedly I was not feeling the best when I did them but struggled through. Today 1st - 288W - 175BPM 2nd - 290W - 180BPM I set myself the goal to negative split and I did, in my second one my second 10min was faster then my first. These werent maximum efforts but they arent far off either. Feels good to be feeling strong again. Now i have LACC group 1 in a few hours better get to bed. Legs are smashed!
Re: Vander's Tour to CanberraAfter 2 days of laziness, and weather calling off the races I wanted to do, I decided I had to do something. I made the dumb decision of doing a long session on the trainer. 3 hours on the trainer really hurts!
Re: Vander's Tour to CanberraAnother 2x20 more good results.
1st 20 - 293W 2nd - 318W I hope there was nothing wrong with the power data if there isnt I am so happy with those numbers I checked the calibration afterwards and it was identical to the start of the session so dont know what else it could of been. Good number despite having a pretty big bender on the weekend, life is good. No HR data but as my strap seems to have carked it.
Re: Vander's Tour to Canberra
clearly a faulty PM
Re: Vander's Tour to CanberraAssumed the group rides would be rained out this morning so I didnt set an alarm for them. Then this arvo I regretted my decision so I decided to go out and do my own smash of 5 laps around SOP (well with my mate). It was a smashfest and again I put out awesome numbers. It was in total just short of 40min and my average watts were 302W (335NP), 10min was a very respectable 331W (346NP), and I think I proved yesterday wasnt my powertap stuffing up by my peak 20 being 320W (337NP). Feeling so strong I love it, though I did try and sprint at the end and had nothing! Only hit 1250W but did hold just shy of 1100W for 12sec.
Re: Vander's Tour to CanberraHoly crap...well done!!! You're starting to fly now
Up until now I thought you and I were similar power wise...although I'm about 5kg heavier and 20 years older...been riding for 2 years...but 320 for 20 min and 300 for 40 gives you a really solid 300+ FTP...way beyond me ATM. I've pulled 1020w for 30 sec though...not sure if I've seen you post that one yet... Sam
Re: Vander's Tour to Canberra
Thanks , feeling good, I thought a jump was coming I think its here now. I guess I have a challenge now
Re: Vander's Tour to CanberraAround 4w per kg Vander at ftp?... ( your 75kgs right? ) ... it is a good feeling when it starts coming back, nice .
Re: Vander's Tour to Canberrahi guys, just wondering if anyone has any ideas ! i spoke to you vander and your mate , in the carpark at oakville, after the last race ! i got dropped on the 3rd lap in B grade, and over the last 2 months, i have been getting dropped in races and now , even in my group rides ! i have very sore legs, almost daily, and especially after rides, as soon as any speed picks up or theres aslight incline, i am out the back door !! i have started seeing a sports massage therapist, and have blood tests !! all my levels are quite good !! i have had to cut back to just 2 or 3 rides a week, and only in small chain ring !! i maybe overtrained, leading up to B2B, and suffered major cramps during the 110kms, and had to jump off and was laying on the ground in agony !! i have been told that possibly my diet (which is not great) and lack of sleep, (6 hours a night) is stopping me recovering !!! i was also told that i could have a salt imbalance, and was told to get some rock salt and use it over 2 weeks ! and see if i improve ! i am 174cms and 81kgs !! would like to be about 74kgs, and i have started changing my eating habits, as of today !! any ideas ?
Re: Vander's Tour to CanberraWhen the weather turned good today and I had time I had to do a long ride as I didnt know when I would get one in. It was awesome. Smashed it up the first hill (bobbin west) and regretted it for the rest of the ride as I just felt flat after that. Set some good numbers up that first climb however, 9 min 30 (AT) 370W It was a new peak wattage all the way from 2min 30 (which was 405W). The rest of the ride was a struggle to put out any real good numbers (over 300) but below that I felt fine, I think my race tomorrow will be tough but I am having Sun off.
@Tiz from what you were describing to me at Oakville I would say see a physio and get them to look at your back it could be very much related to that. Otherwise I hope for your sake its not overtraining that is not pretty.
Vander's Tour to CanberraTiz.... I wonder if you answered your question already... Bmi of 26.8 / only 6 hours sleep a night / bad diet ... I would fix those 3 things and I bet you would see some improvements.
Re: Vander's Tour to CanberraTiz, you did say at oakville that you hadn't changed anything at all on your bike setup, maybe you need to and perhaps as Vander said have a look at your back as perhaps your setup has developed an imbalance. As like you I need to shed a heap of kgs and I'm actually eating fruit daily now:-$
Re: Vander's Tour to Canberrathanks guys, have changed my eating habits , in the last 2 days, and will continue to stick to it, ive had 2 early nights, and rode parra universe ride today, and felt the worst i have ever felt on a bike !! legs were burning, even on the flat !! got dropped on the great western hgighway, 30kms into the 50kms, and rode in solo !! so i think with better diet, more sleep and i am going to try the rock salt , to see if the theory of salt imbalance has any credence !! i am having a hernia op on the 3rd july, so will be having a couple of weeks off the bike anyway !! which will hopefully help !! very frustrating !!!!
Re: Vander's Tour to CanberraNever going to get to race. Bloody rain!
Re: Vander's Tour to Canberra2nd event in a row cancelled. And wife doesn't want me racing on wet track
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October 12, 2014
Endorsement – Ignore the critics: The choice is Mills
Don't believe everything you've heard about Stewart Mills – except that he's the clear choice for voters on Nov. 4 to send to Washington to represent northeastern Minnesota's sprawling 8th Congressional District. Don't believe he's a rich kid who never had to work a day in his...
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October 12, 2014 - 7:41am
October 3, 2014
Endorsement - Minnesota U.S. Senate: McFadden
If Mike McFadden brings the enthusiasm and focus to the U.S. Senate that he has brought to his candidacy, Minnesotans will be well served. Republican McFadden is challenging first-term Sen. Al Franken, D-Minn., and on balance the challenger is making the case for change. That's not...
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October 3, 2014 - 3:10pm
October 2, 2014
Endorsement - Minnesota governor: Johnson
Republican Jeff Johnson has the tools and temperament to be an effective counterweight to Minnesota's DFL-dominated Legislature. He should be elected governor, replacing Mark Dayton, who has not demonstrated the convictions or leadership Minnesotans expect from the state's chief executive. Johnson...
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October 2, 2014 - 1:30pm
October 1, 2014
Endorsement - Minnesota 7th Congressional District: Peterson
Minnesota 7th District Congressman Collin Peterson has the distinction of incurring the ire of the unreconstructed left and the tea party right. That factor in his political resume has served him and his constituents well for more than 20 years. He should be re-elected to another...
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July 11, 2014
It's time to diversify
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June 25, 2014
Getting real about pensions
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June 8, 2014
Jobs growth is not enough
U.S. business is once again creating jobs in bunches. Payrolls increased 217,000 in May, according to Friday's monthly update from the Labor Department; it was the fourth straight month of above-200,000 employment growth. All 8.7 million jobs lost during the Great Recession have...
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June 8, 2014 - 10:23pm
June 5, 2014
No road work ahead
Both parties want to do nothing but squabble before this year's election. Not much will stop them — except, perhaps, this dose of reality: If political point-scoring is all they accomplish over the next several weeks, work on the nation's roads, bridges and rails will come to...
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June 5, 2014 - 6:22pm
June 4, 2014
Best-case budgeting
Congress has many ways to achieve its many purposes. The transparent way is to enact a program and pay for it annually out of general revenues or borrowing. The politically easier but less transparent method is to go "off-budget," via government loans and credit guarantees. Guess...
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June 4, 2014 - 9:48pm
May 30, 2014
A price for repression
For years the Obama administration, like its predecessors, has avoided punitive action or even harsh words against the authoritarian, populist government of Venezuela, despite its systematic violations of human rights. The thinking is that Hugo Chavez and now his successor, Nicolas...
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May 30, 2014 - 4:59pm
May 28, 2014
Martinez's grief won't change the gun debate
WASHINGTON — By now, you've likely seen or read the angry denunciations of Congress and the gun industry by Richard Martinez, whose son, Chris, was killed in a shooting in Isla Vista, California, over the Memorial Day weekend. "Today, I'm going to ask every person I can find...
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May 28, 2014 - 10:29pm
The retreat continues
You can't fault President Obama for inconsistency. After winning election in 2008, he reduced the U.S. military presence in Iraq to zero. After helping to topple Libyan dictator Moammar Gadhafi in 2011, he made sure no U.S. forces would remain. He has steadfastly stayed aloof, except...
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May 28, 2014 - 8:36pm
May 25, 2014
A day to honor, not celebrate
The bloody battles of the Civil War were still raging when women in the South began decorating the graves of Confederate soldiers. After the war, a day was set aside — "Decoration Day," now known as Memorial Day — to remember and to pay tribute to soldiers' ultimate sacrifices....
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May 25, 2014 - 1:37pm
May 22, 2014
Rush diagnosis
The men and women who have served their country in uniform deserve better than delay or denial of the medical care they need and have earned. So it is crucial to get to the bottom of allegations of misconduct at the nation's veterans hospitals. America's veterans also deserve...
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May 22, 2014 - 4:53pm
May 21, 2014
A half-baked school lunch program
The federal government spends more than $10 billion a year on the National School Lunch Program, which serves more than 30 million students in kindergarten through 12th grade. For that, taxpayers should expect schools not to feed their children junk. That was the reasonable logic...
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May 21, 2014 - 5:41pm
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Top Definition
A condition where a person fells the need to compulsively lie about almost everything, whether it be simple or complicated. Most fabricate elaborate lies to gain attention such as pretending to have been attacked or diagnosed with an illness.
Similar to a hypochondriac.
Similar to a hypochondriac.
Someone who says they got beat up and are blatantly fake limping have Jake Syndrome
door Dursh
29 juni 2011


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<script language="javascript" src="http://www.webcomicsnation.com/tooncast.php?series=dndtut"></script> Written by 00Davo. The content of this comic is based on Dungeons and Dragons, by Wizards Of The Coast. The art style is based on the Order of the Stick, by Rich Burlew. The little dice arrows are copied from King of RPGs, by Jason Thompson. The comic is made in Inkscape, by the miracle of open source software. I learned to use Inkscape with an Inkscape tutorial, by Trazoi. The jokes are from everywhere, by the Universe. The plot is from my brain, by me. Yes, the entire comic is basically a lame ripoff. Shut up. |


text: The Board is a dramatic film that explores the inside story of a human soul, represented by a board of directors comprised of six members. One by one the power brokers of the soul, including Mind, Memory, Emotion, Heart, Will, and Conscience, discuss and vote on seemingly mundane events, until a co-worker poses a dilemma with eternal consequences. This short-film fantasy will reveal the reality of how God speaks to your own soul, as you consider your eternal destiny.


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Amber Salad Plates, Set of 4
perfect plates
uses them to hang on wall behind candles . perfect color yellow more of a gold really. came quick and not broken really well packaged.
November 10, 2013
Just what I needed. Looks great
Great look....just what I was looking for. Arrived in perfect condition. Love them""
November 9, 2013
Mixed with Porto
I mixed these with the Porto dinnerware. They are beautiful together, and after two months of daily use, dishwasher, and microwave, they're holding up beautifully.
May 31, 2013
Love these dishes - Color, feel, design!
I bought dinner plates and bowls last weekend after eyeing these pretty dishes for about a month - caught them on sale. :) They are not too heavy, have beautiful color and detail work. I bought them to complement my patterned dishes, and they are great to mix and match, or use alone. The workmanship is wonderful - all smooth, no bumps or imperfections. Check that all are same color depth before you purchase so you don't have varying hues unless you want that. Going back for the salad plates!
April 25, 2011
Beautiful set of dishes!
We just purchased this set this past weekend and it's beautiful! I love the color and the design. It's festive without being too fancy. These are our everyday plates and I couldn't be happier. I'm just hoping they're durable other than that they're perfect!
September 12, 2010
Darker yellow, huge bowls
These are beautiful dishes but be aware that the bowls are huge - they hold 3 cups when full to the top. Because of their size they didn't fit well in my dishwasher. The color is more of a crayola goldenrod (or amber as they say) and not the sunshiny yellow in the photograph. It's a pretty yellow but it definitely has a little bit of brown to deepen the tone.
March 6, 2011
Love Color&Design, Cracking glaze yuk
Everyday dishes. Pattern/Design adds a touch of elegance to a happy color. Purchased to replace another set from a different brand, merchant, that chipped horrible. This has not chipped so far but I have 2 items with cracking glaze. One salad plate and one large bowl. Salad plate I returned. Bowl pending. Purchase in store if you want to colormatch each dish. Otherwise color variations are prevalent.
March 25, 2012
the plates are ok.....nothing special
The plates are kind of a mustard yellow, not the sunny yellow they appeared to be online. They are heavier than I expected. I was disappointed with them. They were part of a large order of dish ware and I received many e-mails about the ordered items being in stock and/or backordered so I really had no idea when they were arriving. When the order arrived it came in several boxes and many of the items were broken. So I had to pack up all of my heavy and average looking dishes and cart them down to store to return. WHAT A PAIN! I will not order anything else that is breakable from World Market.
January 6, 2014
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- Red Bull USA - Sports & Entertainment News | Teams & Athletes
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- Our nation's capital received quite a show on Saturday, July 31 as Red Bull National Wake rode through National Harbor near Washington, D.C. To go along with the complex's American Experience theme, all-American wakeboarders and Red Bull athletes Adam Errington, J.D. Webb, Brian Grubb and Parks Bonifay showed the crowd their wild airs and double overhead sprays on the Potomac River. The setting was perfect as the weather stayed at a cool 80 degrees and the sun shined over the crowd.
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Dallas Friday May 21, 2007
World class wakeboarder Dallas Friday recounts the recovery from her worst injury.
Red Bull Wakeberg Jul 7, 2008
Parks Bonifay, Adam Errington and Josh Sanders put down some prime wakeboard shredding in, um, Newfoundland? On an iceberg?
Big Wave Surfing in Alaska Mar 20, 2009
Raimana Van Bastolaer, Jamie Sterling, Maya Gabeira, and Carlos Burle hit Yakutat, Alaska in search of the perfect wave, hitting 15 to 20 foot Aleutian swells in sub-zero temperatures.
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On April 3 and 4, the city of Tempe will play host to the biggest and most innovative wakeboarding...
Go To EventIan Walsh and Julian Wilson in Panama (Part 2 of 2) Apr 20, 2009
Julian Wilson and Ian Walsh explore the untapped potential of the 200-plus islands of Panama's Caribbean archipelago. The trip was timed perfectly with a solid February swell, and the two surfers had...
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Wakeboarding in the Bayou: Red Bull Swamped Jan 6, 2012
Tag along with Red Bull wakeboarders Parks Bonifay, Adam Errington and JD Webb and wakeskater Brian Grubb as they explore the swamps and bayous of Louisiana for Red Bull Swamped. Unique set-ups in...
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Red Bull's worldwide wakeboard family - including the likes of JD Webb, Adam Errington, Parks Bonifay and Dallas Friday - gathered in Orlando, Florida, recently for The Red Bull High Performance Wake...
Brian Grubb: 1000 FPS Video Series Jan 18, 2011
Get a 1000 frames-per-second look at wakeskater Brian Grubb as he executes a frontside 180 in Washington, D.C. The Red Bull Moments video series captures athletes doing amazing feats with the detail...
Red Bull Wake of Fame 2010 Dec 10, 2010
18 of the industry's top wakeboarders and wakeskaters compete at the legendary Ft. Lauderdale Aquatic Complex for Red Bull Wake of Fame. The athletes were able to ride between the complex's three...
One Question: Wake Athletes Webb, Errington, Bonifay and Grubb Dec 10, 2010
Red Bull wake athletes JD Webb, Adam Errington, Parks Bonifay and Brian Grubb give us their opinions on winch and cable events vs. hitting the wake at boat events...
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Rusted lower rack Bruce W. • Bayville, NJ • March 31, 2014 My Repair & Advice Replaced rack with new from AppliancePartsPros.com Item was shipped and arrived 1 day after order. Was this review helpful to you?
Water inlet valve Bill G. • Hackettstown, NJ • July 16, 2014 My Repair & Advice Installed a new valve Was this review helpful to you?
My old door latch was not making a consistent connection the diswaher wouldd stop mid cycle and you had to jiggle it to get it to finish William K. • Gettysburg, PA • August 22, 2014 My Repair & Advice I turned off the power then removed the six or so screws from the back of the top panel. I marked the two front wires on the latch with tape so I would not get them confused. I removed the two screws holding the latch on--these take a six pointed star bit on the screw driver--the bit is in most screw driver sets with interchangeable heads. I then connected the wires to the new latach and put everything back together. The whole process took between ten and fifteen minutes. Was this review helpful to you?
Several of the rollers on the lower rack of my dishwasher we damaged by heat or missing Marcus C. • Melrose, FL • October 11, 2014 My Repair & Advice I went to appliancepartspros.com and searched "dishwasher rack rollers" and found mine immediately using only the make of the machine. It took me another 5 minutes to order the parts and check out. I received the parts in two days using the most economical shipping method. It took less than ten minutes to make my dishwasher as good as new! A very simple job made more simple by using appliancepartspro.com. Was this review helpful to you?
Water spewing from dishwasher door Mary M. • Ridgway, PA • August 23, 2014 Appliance: Frigidaire Dishwasher FDB636GFR5 My Repair & Advice Turns out the bottom sprayer arm had somehow become lodged against the bottom heating element resulting in a sizable hole on the underside of the arm. This caused water to shoot directly at the door and leak out. Appliance Parts Pros had the replacement spray arm and shipped it super quick. My very old dishwasher works like a pro again! Was this review helpful to you?


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