text:
An operator network is capable of routing incoming customer care calls to specific customer care representatives based on a subscriber profile and customer service representative (CSR) skill set. The device profile is retrieved from the mobile handset while the incoming customer care call is in a queue waiting to be connected to a CSR. The retrieved device profile is also used to determine an appropriate CSR to handle an incoming customer care call.
1-23. (canceled)
24. A system for handling user support calls, comprising:
one or more processors communicatively coupled to a plurality of communication terminal devices each used by a corresponding live attendant;
program instructions stored in memory and executable by the one or more processors to cause routing of a call from a remote communication device of a user to the communication terminal of one of the live attendants, based upon information retrieved from the communication device during the call and expertise information for the plurality of live attendants; and
wherein the program instructions are executable by the one or more processors to cause diagnosis of the communication device and modification of one or both of executable code and parameters in the communication device.
25. The system according to
26. The system according to
27. The system according to
28. The system according to
29. The system according to
30. The system according to
31. A method of handling user support calls, comprising:
receiving an incoming call from a communication device of a user;
after receiving the call, retrieving information from the communication device, during the call;
selecting one of a plurality of live attendants based upon the retrieved information and expertise information for the plurality of live attendants; and
routing the call to a communication terminal used by the selected live attendant.
32. The method according to
33. The method according to
34. The method according to
35. The method according to
tracking performance of the plurality of live attendants to collect the expertise information.
36. The method according to
retrieving a subscriber profile from the communication device.
37. The method according to
presenting at least a portion of the information retrieved from the communication device to the selected live attendant.
38. The method according to
39. A system for handling user support calls, comprising:
one or more processors communicatively coupled to a plurality of communication terminal devices each used by a corresponding live attendant;
program instructions stored in memory and executable by the one or more processors to cause routing of a call from a remote communication device of a user to the communication terminal of one of the live attendants, based upon information retrieved from the communication device during the call and expertise information for the plurality of live attendants; and
wherein the program instructions are executable by the one or more processors to cause collection and/or updating of the expertise information for the one of the live attendants, based upon the information retrieved from the communication device.
40. The system according to
41. The system according to
42. The system according to
43. The system according to
The present application makes reference to, is a continuation of, and claims benefit of U.S. Provisional Patent Application, Attorney Docket Number 102USMDI�01, entitled �OPERATOR NETWORK THAT ROUTES CUSTOMER CARE CALLS BASED ON SUBSCRIBER/DEVICE PROFILE AND CSR SKILL SET�, filed Oct. 13, 2004, the complete subject matter of which is hereby incorporated herein by reference, in its entirety.
The present application is a continuation of PCT Application with publication number WO/02/41147 A1, PCT number PCT/US01/44034, filed 19 Nov. 2001, which in turn is based on a provisional application 60/249,606 filed 17, Nov. 2000, both of which are incorporated by reference in their entirety. The present application is also based on the provisional applications, Ser. No. 60/461,886, filed on Apr. 11, 2003, Ser. No. 60/525,794 filed on Dec. 1, 2003 and Ser. No. 60/534,426 filed on Jan. 7, 2004, all of which are hereby incorporated by reference in their entirety.
[Not Applicable]
[Not Applicable]
Smartphones are devices running feature rich operating systems such as Symbian, PalmOS, Microsoft WinCE, BREW (Binary Runtime Environment for Wireless) and Java MIDP compliant devices. Due to the complex nature and multitude of new features, these Smartphone devices are difficult to configure; compounded with limited keyboards, entering information such as personal details and configuration settings is not only difficult but also highly prone to human errors. A combination of complex features and associated configuration requirements requires great improvement upon current customer support solutions for wireless network operators.
With the wide availability of downloadable services and applications available for Smartphone users and the increasing costs of customer care, ensuring efficient and less-cumbersome support when problems arise is an increasing necessity. In contrast to traditional customer service applications that are available in Contact Center's today, CSRs (Customer Service Representatives) must undertake the extensive and time-consuming task of asking customer's complex questions pertaining to their wireless devices for problem diagnosis. This requires CSRs to be experts on Smartphones and their applications, and also requires customers to spend increased time on the telephone to receive support for their applications. The result is increased support costs, increased call handling times, complex diagnostic processes and overall frustration.
The current method of call routing is based on a simple queue where the next available CSR gets the next call. In this method there is no specialization since each CSR can get a call related to any phone or problem. Each CSR is a generalist and tries to solve all sorts of problems.
Gathering and obtaining Smartphone information required for diagnostics is manual and therefore complex, time consuming and prone to human errors. This problematic approach is an ineffective method of just-in-time customer support and does not guarantee effective problem resolution. This current method of call routing leave both the subscribers and customer support staff frustrated. In addition, obtaining diagnostic information requires a specialized support staff and Contact Centers must therefore hire and train specialized staff For specific tasks. For the Service Provider this means increased hiring and operational costs.
The customer Support process is increasing in complexity. The level of expertise required by the CSR to understand numerous Smartphone devices and to search for up-to-date configuration data leads to increased costs in training, call-durations, and the overall operational costs.
With the emergence of Smartphones and wireless PDAs and their ability to download and install applications, the wireless industry is poised to see explosive growth in application usage by subscribers. Mobile operator customer care centers are focused on solutions for closed, voice-centric mobile phones. This infrastructure is not suited to efficiently solve the intelligent mobile data device and application problems described above. The proliferation of next generation �Smartphone� devices and the level of issues and problem solving needed has made existing customer care applications obsolete or unsuitable to meet these emerging business needs.
In general, incoming calls from callers to a call center supported by an operator network goes into a queue, called the incoming call queue. Irrespective of phone and subscriber profile each person who responds to a call is a generalist. Often, nothing is known about the subscriber, and even less about the subscriber's device, when a subscriber makes a call for customer service into an operator's call center. Several minutes are initially taken up just to collect the most basic information about the subscriber and the subscriber's device.
Further limitations and disadvantages of conventional and traditional approaches will become apparent to one of skill in the art, through comparison of such systems with some aspects of the present invention as set forth in the remainder of the present application with reference to the drawings.
A method and/or system for routing customer care calls such that the right customer service representative receives an incoming customer care call, substantially as shown in and/or described in connection with at least one of the figures, as set forth more completely in the claims.
These and other advantages, aspects and novel features of the present invention, as well as details of an illustrated embodiment thereof, will be more fully understood from the following description and drawings.
The numerous objects and advantages of the present invention may be better understood by those skilled in the art by reference to the accompanying figures in which:
Aspects of the present invention relate generally to the routing of calls to customer care, and, more specifically, to the use of an intelligent routing system for routing such customer care calls such that the right customer service representative receives an incoming customer care call. The following discussion makes reference to the term �electronic device� that is used herein to refer to mobile electronic devices such as, for example, a mobile handset, a cellular phone, a personal digital assistant (PDA), a pager, and a personal computer, to name just a few. Although the listed example electronic devices are mobile devices, application of the present invention is not limited in this manner, as representative embodiments of the present invention may be employed in a wide variety of electronic devices, both fixed and mobile. The following discussion makes reference to the term �customer care system� that is used herein to refer to customer facing systems such as, for example, those maintained by an wireless network operator, or an enterprise. The following discussion also makes reference to the term �network� that is used herein to refer to networks such as, for example, an operator network, an enterprise network, an Internet based network, a management network for a service, etc.
Electronic devices may be adapted to access servers to retrieve update information for updating memory in the electronic devices. An electronic device may be, for example, a mobile electronic device having firmware/software such as mobile cellular phone handsets, personal digital assistants (PDAs), pagers, MP-3 players, digital cameras, to name just a few. Update information may comprise information that modifies or changes firmware/software and/or software components installed in the electronic device. In a representative embodiment of the present invention, update information may comprise a set of executable instructions for converting a first version of code to an updated/second version of code. The update information may add new services to the electronic device, as desired by a service provider, device manufacturer, or an end-user, and/or may fix bugs (e.g., errors) in the operating code of the electronic device. In a representative embodiment of the present invention, update information may comprise an update package.
A customer care representative may help diagnose a problem with a device and update the configurations, settings, parameters, firmware, etc. in the device. The user experience in dealing with a customer care representative is improved by a system built in accordance with the present invention.
The operator network 105 is capable of routing incoming customer care calls to specific customer care representatives (CSRs) based on a subscriber profile and customer service representative (CSR) skill set. A device profile is retrieved from the mobile handset while the incoming customer care call is in a queue waiting to be connected to a CSR. The retrieved device profile is also used to determine an appropriate CSR.
In general, the operator network 105 implements a call routing system that relies on the fact that each CSR, if limited to a narrower scope of problems, can become an expert over time and will require less and less time to solve the same problem or trouble shoot a particular phone or particular OS based devices. Each CSR is assumed to employ one of the CSR units 123 available in the operator network 105 to conduct their work. Information on what skills a CSR possesses or what types of problems or what devices they are good at solving is maintained in the CSR skill set database 125. The CSR skill set database 125 is continuously updated in one embodiment.
When a user employs the mobile handset 131 to report a problem or seek help from a CSR, the incoming call is queued up by the operator network 105 into the incoming call queue 119. The incoming call is typically put on hold, or made to wait, in the incoming call queue 119 until a CSR is assigned to the incoming call. The call routing unit 121 determines the CSR to be assigned the incoming call from the mobile handset 131, while the incoming call is put on hold or made to wait in the incoming call queue 119. While the user waits to be connected to the CSR, such as a CSR currently using the CSR unit 123, in one embodiment, the call routing unit 121 solicits a device profile from the mobile handset 131. It process the user profile received to determine the appropriate CSR to forward the incoming customer service call from the mobile handset 131.
In another related embodiment, while the user waits to be connected to the CSR, such as a CSR currently using the CSR unit 123, the call routing unit 121 retrieves a device profile from the mobile handset 131 and checks the mobile care engine 113 to determine which CSR unit 123 to connect the incoming call to.
The analytics engine 115 is based on analytic rules that are automatically generated or enter manually. Similarly, the rules engine 117 is based on rules that are automatically generated or manually entered or both.
In general, the mobile care engine 113 is capable of processing the device profile retrieved from the mobile handset 131, and rules retrieved from the rules repository 111, to determine which of the currently available CSR's are considered to be experts capable of efficiently addressing the users anticipated problem. It then instructs the call routing unit 121 to forward the queued up call from the mobile handset 131 to the appropriate CSR (determined to be the expert) currently using the CSR unit 123. The CSR, currently working on the unit 123, is also provided with a list of known problems (or the most frequent ones encountered) with devices of the type (make, model, versions, OS, etc.) to which the mobile handset 131 belongs.
Thus, the CSR is empowered with the information needed to solve the known problems, employing known solutions, diagnosing problems by known symptoms, etc. The CSR views the device profile, known problem-solution pairs, etc. even before the user of the mobile handset 131 has spoken to the CSR to explain the problem encountered, or details of service interruptions experienced.
The present invention provides a customer care system and supports a method for call routing in the CSR call-centers (such as those located within typical wireless operator networks) that is based on a subscriber's problem to be solved, Smartphone usage, behavioral profiles and device profiles. This approach allows for an incoming call, which is typically queued at the incoming call queue 119, to be routed to a CSR unit 123, based on the best match between the CSR skill set, a phone type, a subscriber's area of problem and other related information. Such a best match is conducted by the mobile care engine 113, employing the rules engine 117 and/or the analytics engine 115.
In one embodiment, after obtaining device-specific profiles from subscriber devices, such as the mobile handset 131, the call routing unit 121 of the operator network 105 matches them with the CSR skill set available in a repository or database, such as the CSR skill set database 125, to determine at least one CSR unit 123 (or associated CSR) determined to be capable of addressing the subscriber's support needs. The CSR identified for the assignment is expected to be an expert on such mobile handsets 131, thus making it possible to provide customer service geared towards the highly specialized nature of these mobile handsets 131.
In general, in most wireless customer care scenarios, the same problem is solved over and over again by different CSR from ab initio. The present invention provides a mechanism where business logic is translated in to rules that can be reused, shared and modified on the fly, whereby tremendous efficiency is achieved. This way, once a problem has been solved for a particular mobile handset 131, such as a Smartphone (of a specific make, model and version), the next time another Smartphone subscriber calls with the same problem or issue, the CSR associated with the call does not have to start from scratch; instead the CSR leverages the known/existing solution previously encountered and saved in a database or repository (such as the rules repository 111). Now furthering this argument, the present invention incorporates a method of automating rule creation through analytics that automates the rule creation process, based on device profile data analysis, the trends in the data and Smartphone issues/problems. The automatic creation of rules speeds up the process and thus improves response time; thereby increasing customer satisfaction.
In one embodiment, a customized device emulator that emulates the mobile handset 131 is pre-spawned on a CSR desk (top based on the Smartphone profile retrieved from the mobile handset or from the rules repository 111, to further increase the effectiveness of customer care and to reduce the duration of customer service calls.
In one embodiment, the CSR skill set is measured and ranked based on the data gathered, or loaded from external system, over a period of time and analyzed at regular intervals. The CSR skill set is used to determine an appropriate CSR to handle an incoming customer service call from the mobile handset 131.
In one embodiment, a system based on the present invention conducts call routing based on subscriber profile, device profile, CSR skill set and wireless data device problems. It results in faster, more efficient and more accurate customer support for the rapid resolution of issues. Benefits of this method of routing customer service calls to CSRs include:
1) Manually defining CSR skill sets
2) Intelligent system that learns over time
In one embodiment based on manually defining CSR skill sets, the operator network (or more specifically, the CSR skill set database 125) provides an interface through which the skill set can be added, when setting up CSR users for the system. At setup or at the creation of each CSR account, the CSR's skill set is manually entered into the CSR skill set database 125. For example, two new CSR accounts may be added; one CSR as an expert in the PalmOS and the other as an expert in SymbianOS. At the time of account creation for one PalmOS is chosen and for the other SymbianOS preferably from a drop down menu. When a subscriber calls into the support center, the subscriber's device is profiled, and based on the OS of the subscriber's mobile handset 131, the call is routed to the appropriate CSR.
In another embodiment, that is based on an intelligent CSR database system that learns over time, the CSR's prior performance is taken into consideration. The CSR's skill set is continuously (or periodically) assessed based on the type of problem the CSR is determined to be adept at solving, and the time it took to resolve those problems. If the CSR consistently performs better than the defined thresholds, then the CSR's skill set level is upgraded. In this approach, prior performance examination both long term and short term performance is taken into account.
In one embodiment, if a CSR is having a bad day and consistently performing under par, his skill set level is dropped. Different weights and time periods lengths is used and these are configurable parameters.
In one embodiment, an intelligent and automated process of populating the CSR skill set database 125 is employed, that relies on the data being gathered by the operator network 105 over a period of time. This accumulated historical data regarding problems and the solutions, provided by different CSRs, and the time it took to solve the problem, are used for decision making.
In one embodiment, every time a CSR provides a solution to a particular wireless data device and a particular bug, the data regarding the solution is captured by SmartNotes, a component that is part of the CSR skill set database 125. This historical data can also be imported from existing systems in an operator's network, a �Trouble Ticket Systems�, if they are being captured there.
In general, incoming calls from callers to a call center supported by an operator network 105 goes in to a queue, called the incoming call queue 119. Irrespective of phone and subscriber profile each person who responds to a call is now sent to a CSR who is either an expert in the device or has displayed sufficient expertise in solving problems related to similar devices. Thus, the time taken to ascertain and fix problems with the subscriber's mobile handsets 131 by CSRs is significantly reduced. If the operator network 105 provides subscriber profile (rate plan, etc.) it is possible to provide a higher priority to subscriber's of a specific rate plan or subscriber class (such as premier subscribers are corporate subscribers).
In one embodiment, based on the kind of mobile handset 131, an incoming call for customer care is forwarded to a CSR. For example, one of N CSRs determined to be experts on a particular problem is assigned to an incoming call for customer care, based on of mobile handset 131 and a device profile retrieved from the mobile handset 131.
In one embodiment, the rules engine 217 and the analytics engine 215 retrieve rules and raw data from the repository 225. Similarly, a CSR's problem solving records, performance information, a CSR expertise information, etc. are saved in the repository 225. The call routing system 221 routes incoming calls queued up in the incoming call queue 219 to an appropriate CSR unit 223 based on rules executed by the rules engine 217. The CSR unit 223 determines potential solutions based oil analytical rules executed by the analytical engine 215.
Then, at a next block 313, based on the device profile retrieved, the subscriber's subscriber class information retrieved, and other related information, the potential problems, such as known problems, are determined. Then, at a next block 315, potential solutions, that are either known solutions or solutions suggested by the rules engine, are retrieved.
Later, at a next block 317, the user's customer care call that is queued up is connected to a CSR determined to be an appropriate CSR to handle the incoming call. Such determination is done based on rules executed by the rules engine. The CSR reviews the potential problems, associated solutions and device profile information while interacting with the user.
Then, at a next block 319, the user determines an appropriate solution and solves the user's problem. In one embodiment, the solution is determined to be a change in configuration, such as a change in an SMTP server, a POP server setting or connectivity parameters. The CSR initiates a configuration change and verifies that the change did take place. In another embodiment, the solution to the problem is determined to be a firmware update and the CSR initiates a firmware update of the mobile handset being used by the user. In yet another embodiment, the CSR determines that the solution requires a combination of firmware update, a software update and a configuration change, and the CSR sets up these update activities for subsequent update of the mobile handset. In a different embodiment, the CSR initiates diagnostic data collection in the mobile handset for further analysis.
Finally, at an end block 321, the processing ends with a satisfied user and a mobile handset that functions better due to the solution of a problem or the fixing of a configuration setting, etc.
Then, at a next block 413, historical data is also gathered by SmartNotes database of the smart customer care system, based on point solutions provided by the CSRs. Then, at a next block 415, using the �Auto Rule Criteria�, the auto rule generator sifts through the different data stores that contains all the collect data, historical or otherwise. Then, at a next block 417, any patterns detected in the data are analyzed further. Once a criteria for the creation of a rule is met in a detected pattern, and enough patterns emerge in the historical data that satisfies the conditions set by the criteria, the auto rule generator creates a new rule.
Then, at a next block 419, the newly generated (auto generated) rule is then stored in the rules repository. These rules at first may then be only applied to a limited number of wireless data devices, and once proven to be robust, are put into production. Finally, at the end block 421, the processing stops.
The smart customer care system 507 employs rules that are executed by the rules engine 517 to determine which customer care representative should be handling an incoming customer care call from the mobile handset 531. The rules employ a device profile and a subscriber profile, as necessary, to determine to which CSR the customer care should be routed. It also employs a CSR skill set database to determine which CSR has the necessary expertise to handle the call. It attempts to find a best match and determines a target CSR for the incoming customer care call. If a best match cannot be found, or if multiple CSRs are determined to be capable of handling the call, it targets one of them for handling the incoming call. Such targeting being based on additional rules used to resolve targeting or on preset default behavior.
The analytics engine 515 employs additional rules to determine what is wrong with the mobile handset. It employs information retrieved from the mobile handset, such as the device profile, to determine problems with connectivity, configuration, application behavior, etc. It also flags additional information that is needed for problem resolution, and highlights them to the CSR so that the CSR might ask the user for such information or retrieve them from the device, or from a self-care portal to which the user of the mobile handset 531 may have used previously.
In one embodiment, the smart customer care system 507 is part of the operator network 541. In another embodiment, the smart customer care system 507 is part of a customer care center that is external to the operator network 541, such as one managed by an OEM.
While the present invention has been described with reference to certain embodiments, it will be understood by those skilled in the art that various changes may be made and equivalents may be substituted without departing from the scope of the present invention. In addition, many modifications may be made to adapt a particular situation or material to the teachings of the present invention without departing from its scope. Therefore, it is intended that the present invention not be limited to the particular embodiment disclosed, but that the present invention will include all embodiments falling within the scope of the appended claims.
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text:
Trim fat from pork; cut pork into 1/4 inch-wide strips.
Place pork in a large shallow dish.
Combine honey, lemon juice, 1 tablespoon plus 1 teaspoon sesame seeds, soy sauce, cumin, and cinnamon in container of an electric blender; cover and process until smooth.
Pour over pork.
Cover and marinate in refrigerator 2 hours.
Remove pork from marinade, reserving marinade.
Thread pork onto 12 (10-inch) skewers.
Place skewers on rack of a broiler pan coated with cooking spray.
Broil 5 1/2 inches from heat (with electric oven door partially opened) 4 minutes.
Turn and baste with reserved marinade; broil an additional 4 minutes or until done.
Place couscous on a large serving platter.
Arrange skewers over couscous, and sprinkle evenly with remaining 2 teaspoons toasted sesame seeds.

subset: commoncrawl


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Slashdot videos: Now with more Slashdot!
We've improved Slashdot's video section; now you can view our video interviews, product close-ups and site visits with all the usual Slashdot options to comment, share, etc. No more walled garden! It's a work in progress -- we hope you'll check it out (Learn more about the recent updates).
Comment: Why does Apple use its own connectors? (Score -1) 173
Comment: Re:Ummm (Score 1) 74
bayfiles seems pretty sucky, I mean, ui with a single button and they manage to make that confusing.
It's intended to be. It's just another scammy way TPB guys are making money.
Comment: Re:seems a bit extreme (Score 1) 74
They obviously made lots of money running the site and then ran to live in beautiful countries (in Cambodia's case to use drugs) with their millions.
Comment: Re:update (Score 0) 247
Comment: Re:seems a bit extreme (Score 1) 74
By the way, doesn't anyone wonder how they're all living the dream in tropical countries? TPB wasn't supposed to be making lots of money, right?
Comment: Re:Pathetic, isn't it? (Score 0) 74
Comment: Re:Face recognition (Score 0) 95
Comment: Face recognition (Score 0) 95
Comment: Re:The reason why it won't work (Score 3, Funny) 128
If there's no other option, I'll end my existence.
Dude, don't do it! Slashdot is with you. We understand you. Don't do it. DON'T DO IT!
Comment: Re:Facebook Privacy Controls (Score 1) 44
Comment: Re:could somebody please explain the logos?? (Score 1) 145
Comment: Linux? (Score 4, Interesting) 145
Comment: Re:Microsoft cares about privacy (Score 1, Insightful) 558
Comment: Microsoft cares about privacy (Score 4, Insightful) 558
Of course, Microsoft's actions aren't new. They have always cared about privacy. Their tracking and beta debugging has always been opt-in. This in unlike Google where you often cannot even opt-out, and it's never opt-in in any case.
Microsoft simply cares about users privacy and advertisers are crying about it. Too bad for them, I say. Advertisers on TV manage to work without any tracking, it should work on the internet too.


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My husband surprised me this weekend by bringing me to this Hideaway Bed&Breakfast for my 26th Birthday!! He knew how much I needed sometime away from everyday life. This Bed&Breakfast was the perfect idea! I know he spent a lot of time and effort researching the perfect place to go. I'm glad that your establishment was as full-filling as he had hoped it would be. The peace,serenity, and romance of our room, and this whole place provided us a much needed break from the "real world" We enjoyed the tour and the Hideaway Staff was very friendly. Having the cat and dog around and the wooden swing made us feel like kids again, and as though we were at our home away from home! We only wish we could stay longer! You definitely have us wanting more. We will come back in the near future!!! Thank you for a wonderful 21 hours of peace and romance!! Christy&Brad Hays - Huber Heights,Ohio " "


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Examine32 Text Search is a fast and versatile text search utility for Windows. You can search Microsoft Word, Excel
Simple Search/Replace is like a replacement for the Windows "containing text" option found in their search window. It is extremely fast and allows
Examine32 Text Search is a fast and versatile text search utility. It can search both text and binary files using ordinary text, logical operators
FILEHUNTER is a search file utility for WIN 98, ME AND XP + Vista. The program finds misplaced files on
Super Text Search is a utility which enables you to quickly search files for text. In plain ASCII text files it also allows you to replace
File Search Assistant is a file and text search utility with indexing ability. This powerful application
SSScanner is a full-text search utility which searches within your local, network drives, e-mail and
RQ Search and Replace is easy to use find and replace tool (free for single files operations) This tool is used to search and replace
HubbleDotNet (Hubble.net) is an open-source full-text search database project based on .Net Framework. Full-text search database
With Files Search Assistant you can search text in different file formats, for example in Acrobat Reader (PDF) documents, MS Office
The Teradata Quick Search is a utility for searching and updating text based content of a Teradata RDBMS. This
Simple text search utility for Windows. Search text in files in folders and subfolders and preview it in buil-in editor. Supports plain text, Rich
The Sleuthhound PDF Search is an easy-to-use PDF Document Search Tool, which works like a Web Search Engine on


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Visit create.airbnb.com »
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from nc, 2 kids, love to eat and discover
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Mariam was the best guest! And I highly recommend her to other hosts! Funny, respectful and just an overall joy to be around! I would gladly have her back anytime. I have to say that it's guest like her that make me love being an airbnb host so much!


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Workers don't have a federal right to be paid for time spent in post-shift security searches, the U.S. Supreme Court ruled in a decision that will help Amazon.com Inc. fend off lawsuits seeking more than $100 million. more
By Greg Stohr
Treasuries fell, led by five-year notes, as a report showed retail sales rose more than forecast last month, adding to speculation an improving U.S. economy will position the Federal Reserve to raise interest rates next year. more
By Susanne Walker and Daniel Kruger
Walgreens boasts convenient locations, a wide array of products, and a killer tax strategy. In the fall of 2012, county tax … more
By Patrick Clark
"Frozen" merchandise is the most coveted toy for girls this holiday season, knocking Barbie from the No. 1 position for the first time, according to a survey from the National Retail Federation. more
By Matt Townsend
The average price of self-serve, unleaded gasoline is $2.38 in both Rhode Island and Massachusetts, thanks to price jumps in each state of 8 and 12 cents, respectively, over the last week, according to AAA Northeast's weekly cost survey. more
By Lori Stabile
This year's Independence Day weekend gasoline prices were the most expensive since 2008. At $3.75 per gallon of self-serve, regular unleaded gas, Rhode Islanders are paying 15 cents more than last year. more
By Elizabeth W. Lorenz
Gains in manufacturing are helping power the U.S. out of the winter doldrums, while homebuilding shows signs of lagging behind. more
By Shobhana Chandra and Jeanna Smialek
U.S. stocks fell, halting a two-day advance, as retailers from Staples Inc. to Urban Outfitters Inc. slumped on worse-than-estimated earnings and small-cap companies retreated. more
By Callie Bost
Thayer Street Between Waterman and Olive StreetResearch: MG Commercial/Sylvia Stamm; Providence Business News/Elizabeth Lorenz Photography: Scott Kingsley/Just ASK Map: Providence Business … more
CVS Health Corp., the second-biggest manager of prescription drug benefits in the U.S., will make a new class of injectable cholesterol treatments its next major target to push back against high drug costs. more
By Cynthia Koons


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Today, Machinima, Inc. and Universal Cable Productions (UCP) premiered the first 2 episodes of the much anticipated Battlestar Galactica: Blood & Chrome, a spinoff of the blockbuster Battlestar Galactica series franchise, exclusively on Machinima's premium channel, Machinima Prime (YouTube.com/MachinimaPrime).
The episodes and corresponding descriptions can be found below.
Episode 1
Ensign William Adama (Luke Pasqualino), barely in his 20′s and a recent Academy graduate, finds himself assigned to the newest battlestar in the colonial fleet: The Galactica. He quickly clashes with his co-pilot, Coker Fasjovik (Ben Cotton), a war-weary officer with just 47 days left on his tour of duty. In pursuit of the intense action that the Cylon war promises, Adama can't wait to enter the fray.
Episode 2
Adama and Coker's supply mission features a surprise: their cargo is the beautiful and enigmatic scientist Dr Becca Kelly (Lili Bordan). The routine mission quickly becomes deadly as the small crew pilots their Raptor into Cylon territory.
New episodes will roll out every Friday exclusively on Machinima Prime (YouTube.com/MachinimaPrime), leading up to the gripping finale on November 30.
This highly anticipated chapter in the Battlestar Galactica saga takes place in the midst of the first Cylon war. As the battle between humans and their creation, the sentient robotic Cylons, rages across the 12 colonial worlds, gifted fighter pilot, William Adama (Luke Pasqualino, The Borgias), finds himself assigned to one of the most powerful battlestars in the Colonial fleet: the Galactica. Full of ambition and hungry for action, Adama quickly finds himself at odds with his co-pilot, the battle-weary officer Coker (Ben Cotton, Alcatraz). With only 47 days left in his tour of duty, Coker desires an end to battle as much as Adama craves its onset. Lili Bordán (Silent Witness) also stars.
Battlestar Galatica: Blood & Chrome - Watch Episodes 1 and 2 Now
Today, Machinima, Inc. and Universal Cable Productions (UCP) premiered the first 2 episodes of the much anticipated Battlestar Galactica: Blood & Chrome, a spinoff of the blockbuster Battlestar Galactica series franchise, exclusively on Machinima's premium channel, Machinima Prime (YouTube.com/MachinimaPrime).
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Nissan Q&AAsk Your Question
All 2007 Nissan Versa questions
where is the gas pump located
how much and what do they do
how much will work cost
what services are performed
Busted o-ring in fuel injection system.
The shop I go to quoted me 4,000 to fix. My friend can get me parts from the junkyard. My questio...
Blower motor for ac is out
Only tires on if I hit a big bump or if I tap on the the side of the floor board
How to fix idle
My versa accelerates on its own. Rpms go up and down in park and neautral. I've replaced mass...
how do I remove and replace the front drive shaft?
I am trying to remove the front drive shaft on my car and I
cannot get the shaft to release fro...
When I'm driving down a hill, my engine revs and it feels like it's over working
This just started recently, but sometimes I feel like I'm losing power in the car. It mostly ...
When im driving and stop and continue to press the gas pedal the car doent accel
Is it the transmission.
my timming chain is loose and hitting on my car and making noise
i took to firestone today due to some clanging at times in my moter of a 07 nissan versa.was to k...
the locket of the glove box on my versa 2007 is broken
How can I open my glove box with what tool? and where to connect it? Thanks in advance
Design problem- Mice and small rodents can get in the heater box to stop air flo
Dealership says they have this problem frequently. It could be fixed by putting hardware cloth (w...
Mouse nest in heater box. What are the steps to take out the blower and clean?
I know glove box must be removed. Then what?
Knocking all the time
I have a 2007 nissan versa, making rattling sound all the time.
It has 86K miles on it, bought a...
I am hearing a knocking sound all the time.
when I start my car in the morning, the knocking is heavy and I can hear it all the time but low ...
Where do I find the Cabin Air Filter in my car?
Is it under the hood or in glove compartment?
This week's top 10
|1 stevieray1
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|8 raytucker
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|10 wrayauto


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FB&HW Fans Show Us Their Horse Face [PHOTOS]
Q103 listeners gathered at the Saratoga Race Course to watch a live broadcast of the Free Beer & Hot Wings show. Since we were sitting at a horse track I just had to see more horse related things.
Q103 listeners gathered at the Saratoga Race Course to watch a live broadcast of the Free Beer & Hot Wings show. Since we were sitting at a horse track I just had to see more horse related things.
The most painful thing about golf should be how you lose a dozen ball in the water despite all the lessons you've taken.
Get ready for the greatest advancement in food science since the invention of the spork.
I couldn't help but notice that the lead singer of Halestorm, Lzzy Hale, has a rather unhealthy obsession.
It's official: look out, Panem because the Capitol has just become the official target of a group of rebels operating out of District 13 -- a district once thought to be destroyed. The latest bit of marketing for 'The Hunger Games: Mockingjay -- Part 1' has introduced us to the official logo of District 13 and delivered a mysterious website for you to puzzle over.
Rain. It has the potential to ruin a perfectly good music festival.
Just by scanning the Day One lineup of Lollapalooza's 10th annual edition at Chicago's Grant Park – its 18 year as an institution – it was clear that festival organizers set out to forge a weekend that won't soon be forgotten among the countless multi-day music events with increasingly homogenized rosters.
Though Eminem's powerful Friday night performance was still on the lips of countless fans who returned for Day Two of Lollapalooza, some of the fest's most intriguing and prolific rock artists asserted their genre's relevance right from the get-go on Saturday.
No big deal, it's just a pickup truck full of wooden bears driving up the Northway (I-87).
It's time once more to sweat it out with some fine hunnies in the Hottest Yoga Pants Ever (This Week).
Red Light District is a house and DIY noise venue in Far Rockaway, on the far end of the Rockaways, the barrier peninsula that buffets Queens and Brooklyn from the ocean.
Q-Ruption (a.k.a. Mayhem Fest) rocked SPAC on Wednesday. Check out our photos of the bands.


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In SF Bay Area, better bamboo floor choices than Cali Bamboo?
We are just looking for some affordable durable non-laminate, non-tile material, and found a natural stranded woven wide plank floor from Cali Bamboo. So far, we have not found any negative reviews on Cali Bamboo; their customer service is very responsive; and the floor has 5000+ Jenka rating (off the chart). So all is good.
But before we put down the money to make the purchase (at ~$4.50/sp ft + $400+ freight charge), I want to check to see if there are other floors out there that offer better value for the price.
After all, we are right in the middle of a remodel and budget is tight. LL does sell some stranded bamboo for cheaper, but for some reason, I don't have confidence in their product. Am I just biased (because of some bad reviews of LL)?
Would appreciate any input.
Ha, GW notification worked! Haven't been to GW for a while. Yes, we used Cali Bamboo and are happy with it. Got the look we liked.
That being said, it is a plant based floor after all, so I have one edge that swelled up due to water pooling and a couple of dents when my husband dropped tools from a ladder. Not the floor's fault.


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The Cinema Behind Star Wars: Seven Samurai
An exploration on the influence of Akira Kurosawa's masterful Seven Samurai on Star Wars.
An exploration on the influence of Akira Kurosawa's masterful Seven Samurai on Star Wars.
May was a very busy month for me, not least because of a couple of trips down to the Disney offices in southern California. Becoming part of Disney is as surreal an experience for me as initially joining Lucasfilm was, as both Disney and Star Wars are lifelong loves of mine. In fact, while I was down there, one of the HR people caught me eyeing the new Disney Princess merchandise twice. How embarrassing. Disney and Star Wars is not such an odd combination, though, when you think about it. Star Wars is in many ways a fairy tale — fairy […]
Steven Spielberg's Jaws might be one of the most influential films in history. It set the stage as one of the first, true summer blockbusters in 1975, paving the way for the cultural hysteria Star Wars would cause just two years later. Add to the fact that it stands to this day as a fantastic, well-made film, and it's no wonder that its influence has seeped into the world of film and has devotees among the elites of the entertainment industry. Bryan Singer's production company is called "Bad Hat Harry" from a line on the beach in Jaws. Ain't It […]
When you become a parent, your whole life changes. I know — that's the understatement of the century, right? But I'm constantly surprised at how becoming a mother changed my filter of the world around me, and especially changed the way I view media now. For example, as a relatively new mom, (my daughter is three and a half years old), I now see the Star Wars trilogies in a completely different light, and wonder about things I never ever considered in a million previous viewings.
This May the 4th, Chewie trades his co-pilot duties for a job in the MTV offices. Next week he'll be moving in next door to Snooki & JWoww.
A narrow victory for a princess over her mother. Best (droid) friends torn apart. And a Sith Lord commanding citizens to support him via holographic transmission. This Is Madness: The Star Wars Character Tournament has featured many intriguing storylines, and with today's start of Duel of the Eights, the conference semi-finals, more epic battles are coming. Vaunted Jedi Master Yoda takes on Obi-Wan Kenobi today, but has already defeated two tough opponents, including his pupil, Luke Skywalker, a.k.a. the galaxy's new hope. The Emperor's "little green friend" is very satisfied with his victory, it seems.
Chris David, sports editorial director for VegasInsider.com, the global leader in sports gaming information, has weighed in on the final rounds of This Is Madness, the Star Wars character bracket tournament.
What if I told you a man piloted the Millennium Falcon through the second Death Star and (along with Wedge Antilles) destroyed the Empire's ultimate weapon? What if I told you the same man surrendered the Cloud City sabacc card game tournament, knowing his friend Han Solo would need the battered Millennium Falcon? What if I told you the same man was the first to infiltrate Jabba's palace in the rescue mission to save Han Solo and remained the only one to keep his cover? What if I told you the same man introduced Colt 45 and lustrous moustaches to […]
Albin Johnson
Dan Brooks
Bryan Young
Cole Horton
Sander De Lange
Dave Filoni
Anthony Gallegos
Jennifer Heddle
Tom Hutchens
James Burns
Jason Fry
Mark Newbold
Matt Dracula
John "Dak" Morton
Amy Ratcliffe
StarWars.com Team
Tim Veekhoven
Dan Zehr


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Barn Find Project. Rare 1968 Short Wheel Base Porsche Project in need of full restoration. Engine turns over with the key. European delivery,... More
Up for consideration is this Super Stock Clone, the 1963 Dodge Polara. For 1963, the Polara was lengthened to a 119'' wheelbase in an... More
GR Auto Gallery is pleased to present this 1950 MG TD Roadster for purchase. The post-World War II market for British roadsters was booming... More
GR Auto Gallery is pleased to present this 2000 Porsche 911 Carrera Convertible for sale. After 34 years in production the famous air-cooled 911... More
GR Auto Gallery is pleased to present this 1998 Dodge Viper RT/10 for purchase. The American made exotic sports car, Viper, made a gigantic... More
Fall in love all over again! This 1979 VW Campmobile is set to go on vacation with you. It has been fully... More
The Jeep Wrangler gives the owner the freedom that everyone wants in a vehicle. Trail blazing, beach cruiser or basic and reliable transportation.... More
The ever so sought after Land Cruiser began back in 1951 with just 90 units being produced and as of 2014 with continuous production,... More
GR Auto Gallery is pleased to present this 1965 Ford Mustang GT Coupe for purchase. The '65 Mustang was so successful it not only... More
GR Auto Gallery is pleased to present this 2006 Ford Mustang GT Deluxe Convertible for purchase. The 5th generation of Mustangs echo the iconic... More
GR Auto Gallery is pleased to present this 2008 Audi S5 Coupe for purchase. The S5 is Audi's first coupe with adult-sized rear seats... More
We are pleased to present this 1964 International Scout 80 4x4 for purchase. International Harvester developed the Scout as a precursor of more sophisticated... More
GR Auto Gallery is pleased to present this 1968 Oldsmobile Cutlass Supreme for purchase. Oldsmobile's mid-size offering shared the legendary GM A-Body with other... More
Get your minivans, hybrids, cross-overs and tiny SUV's out of the way, this supreme kid hauler and vacation transporter is here to represent. ... More
Since the year 2000, BMW's quest to resurrect the Mini Cooper name plate on a global level continues to evolve. However, the apple has... More
The GR Auto Gallery is pleased to present this 1958 Chevrolet Yeoman Station Wagon for purchase. The Yeoman was a Station Wagon produced by... More
1989 has proven to be a great year for the 911. It marks the end of the beloved Carrera body style featuring the sturdy... More
GR Auto Gallery is pleased to present this 2012 Volkswagen Touareg TDI Executive SUV for purchase. The Volkswagen Touareg is the full-size SUV offering... More
GR Auto Gallery is pleased to offer this thoughtfully restored 1970 Pontiac GTO for your consideration. The GTO technically started as a trim... More
The FJ Cruiser had the mission to resurrect the highly sought after and loved FJ40 from the 70's...mission accomplished! The new version has... More
GR Auto Gallery is pleased to present this 1970 Chevrolet Impala Convertible for purchase. The Impala entered its 4th generation of production in 1965... More
GR Auto Gallery is proud to present this beautiful Cadillac CTS-V Coupe. First introduced in 2004 as a 4 door sedan and later as... More
GR Auto Gallery is pleased to present this 2011 BMW 550i for purchase. For the gentleman (or lady) who doesn't have time to drive... More
Presented to the public for only the 2nd time from its original purchase date in January of 1971, is this incredibly well preserved and... More
The Volvo Amazon is most famous for being a reliable and practical form of 1960s transport. It was also a successful rally and touring... More
The beloved Beetle convertible has endured the test of time and millions of these have been produced over the past 60+ years. Peoples... More
In 1945, when Henry J. Kaiser partnered with auto executive Joe Frazer they were looking to satisfy the consumer's post war demand for cars.... More
Since its inception the VW Bus very popular. It is a vehicle that has many uses in utility, functionality and pleasure. To this day,... More
Perhaps no line of vehicles combined innovation, engineering, elegance and importance better than Mercedes S-Class. For years, the S-Class remained top of the... More
The C6 Corvette began is production in 2005. It was the first time GM has used a exposed headlamp design since 1962. In... More


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Join the Treat of the Month Club and sample some wonderful dog treats!
Any month you have your dog's food delivered, we'll include the featured treat of the month.
As a Treat of the Month Club member, you'll save a minimum of 10% off regular price, often more than 30%. Your club price is never more than $8.00
Receiving more than one delivery in the month? Just ask for another round- it is automatically included only for the first delivery in any month.
Not receiving monthly deliveries? No worries- your featured treat will be included only when you order.
Ready to join? It's fast and free. Just mention it when you place your next order, send us an email and we'll sign you up, or call to leave a message. Your first treat will be included with your next order.
March 2015 Treat of the Month
Grandma Lucy's Organic Pumpkin Biscuits- save 17%
Enjoy a 14 oz. package of these remarkably fragrant, oven-baked, Organic Pumpkin biscuits from Grandma Lucy. Made with Organic Wheat Flour, Organic Dehydrated Cane Juice, Organic Sunflower and/or Organic Canola Oil and/or Organic Palm Oil, Organic Cane Juice Syrup, Organic Pumpkin Powder, Organic Mace, Organic Cinnamon, Soy Lecithin. Regular $8.75, Club Price $7.25
Interested in the special pricing on these treats? Become a Treat of the Month Club member- it's free! Just email us or mention it with your next order to sign up. Each month that you receive a delivery, the featured treat will automatically be added to your order. You'll save a minimum of 10% each time, and treats are no more than $8.00.


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Copyright 2001 Cahners Business Information, Inc.--This text refers to an out of print or unavailable edition of this title.
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This is an inspirational coverage of many unusual women from past to present. The message is keep standing up. Life requires passion and faith.Published 6 months ago by Kindle Customer
My daughter loves these books. This author is fantastic! I plan on getting more of the authors works because of the quality.Published 16 months ago by Candice M. Millard
This is a wonderful book that talks about some of the most influential women in our history. I love how she talks about their contributions and then the Ever After part that talks... Read morePublished 17 months ago by Paula A. Moore
We own a few books from this series and have such a great time reading them...but this is my favorite so far. Read morePublished on March 10, 2013 by D. Foster
I'm an adult and I loved this book. I plan to recommend it for all school libraries in our school district. Read morePublished on January 21, 2013 by Alexis Parks
We learn from history, but how hard it is to interest today's youth in long-dead people when the biographies often included in textbooks are ones laden with dates and boring facts... Read morePublished on August 18, 2012 by Mimbelina
Krull turns her talents yet once again to lives ofextraordinary people, this time the lives of extraordinary women. Read morePublished on January 12, 2012 by Debnance at Readerbuzz
I bought this book to coordinate with our history curriculum for our homeschooling this year. My daughter loves it so much that she's already been reading it, and we haven't even... Read morePublished on September 15, 2011 by Tiffany Partin
Great book to share with girls showing women as leaders - good and bad. Easy to read short stories in good historic context. Tells of some very familiar and some more obscure. Read morePublished on April 19, 2011 by Teri


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CMVSS prescribes the minimum performance levels vehicles and equipment must meet to run on Canadian roads and includes several standards beyond the U.S. Federal Motor Vehicle Safety Standards.
BYD's pure-electric bus employs many advanced technologies developed in-house by BYD's staff of more than 15,000 engineers, such as the advanced environmentally-friendly, Iron-Phosphate batteries, in-wheel hub motors and regenerative braking.
The breakthrough Iron-Phosphate battery is fire-safe and non-toxic: there are no caustic materials contained in the battery, no toxic electrolytes or heavy metals and can be completely recycled.
The BYD electric bus delivers a host of operational and environmental benefits for public transport riders, operators and people in the community — it is very quiet and ensures a comfortable ride without vibrations, jerks or noise associated with the conventional buses and combustion engines, according to the company.
The bus can also drive up to 155 miles and up to 30 hours in heavy city traffic on a single night-time charge.
ABQ RIDE is looking to model its plan after the Greater Cleveland Regional Transit Authority's HealthLine, which is sponsored through a hospital partnership. Construction on the so-called ART system could begin in May 2016 with an in-service date of September 2017.
The service, which costs $6 a ride, asks riders to download the Leap app, creating an account, uploading a photo and adding a credit card that enables them to pay via a QR code.
Agencies ordering the company's products, which are now in at least half of all new U.S. and Canadian transit buses, include L.A. Metro, Chicago Transit Authority and New York City Transit.
The contract includes a firm order for 35 XN40 and 20 XN60 Xcelsior buses, with an option for another 150 XN40 and 100 XN60 over the next five years. All buses are to be powered by CNG.
The decision comes after the agency conducted an analysis and product review period. Implementation of the project began in February and all work is expected to be completed by the end of April.
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Gaviscon: Chewable tablet
Summary Information
Also see:
- Reported side effects
- Daily life interactions
Frequently Asked Questions (FAQs) on Gaviscon: Chewable tablet
What is this medicine?
ALUMINUM HYDROXIDE; MAGNESIUM TRISILICATE (a LOO mi num hye DROX ide; mag NEE zee um trye SILL i kate) is an antacid. It is used to relieve the symptoms of indigestion, heartburn, or gastroesophageal reflux disorder (GERD).
Drugs Related by Class to Gaviscon: Chewable tablet
Class Name : Antacid Combinations and Complexes of Aluminum, Calcium, and Magnesium
Related Brand Name Drugs :Gaviscon Extra Strength: Chewable tablet | Gaviscon Extra Strength: Oral suspension
Most Commonly Used Drugs by Class
Related Generic Drugs :Aluminum, Magnesium Carbonate: Chewable tablet | Aluminum, Magnesium Carbonate: Oral suspension | Aluminum, Magnesium Hydroxide: Oral suspension
In-Depth Information on This Drug
Select a specific strength to visit the detail page where you'll find :
- Reported side effects
- Daily life interactions
Patient Experiences with Gaviscon
Be the first to share your experience!
We want to help our customers stay educated about the medications they are taking. Submit your own observations and experiences to benefit others.
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You might be young, and in love with all foods that come out of a deep fryer, but you do have to be careful. Fried foods in moderation are one thing, but too much is not only going to make you overweight, it's going to mess with your health. Stay working on staying healthy when you are young, and you are setting yourself up for success as you get older.
The Trouble With Fried Foods
There is no denying that you can toss just about anything in some batter and fry it, and it's going to taste delicious. Sometimes you can even skip the batter. The process of deep frying food just does something special that turns the mundane into the marvelous. Don't believe me? Whip up some tempura batter and use it to deep fry a brussel sprout. Guess what? It tastes good. So what's the problem?
The main problem is with the frying oil. If not careful with the type you buy, you are filling your body, and eventually your arteries, with saturated fats that mess with blood flow. You can have some control over this if you deep fry at home. But if out and about, and ordering fried fish, you have no idea what they are using back there.
So one solution is to buy a deep fryer to use at home. You can satisfy your fried food cravings knowing that you are using a "heart healthy" frying oil. Still, this should still be done in moderation because you are still introducing unnecessary calories and fat into your diet.
Another solution is really cool, using technology to help get the fried flavor you want without the oil. An air and oil less fryer works with extreme heat to crisp up the outside the way hot oil does, and cook the food from the inside out.
How Does the Food Taste?
Surprisingly good without all of the fat from the oil. The intense heat does a nice job of crisping first, while still allowing the inside to cook. Is it as tasty as fried food in oil? Yes, just different. Cooking oil does give food a distinct flavor, but if you lightly brush your food with a small amount before placing it inside of the air oil less deep fryer you can still get it. Plus, you can add more seasoning when you use the oil free fryer since you don't have to worry about making the cooking oil dirty.
You are not too young to be thinking about your health, and the way in which your diet is affecting it. Keep your fast food to a minimum and change the way you are having fried foods prepared at home and you are going to feel a major difference.
Click Here For Valuable Tips on How to Study Better!!


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Chauvin's flank will soon see more protection.
The Terrebonne Parish Council has approved a contract to begin construction on 4.5 miles of levees that will protect the community from floodwaters traveling through Lake Boudreaux.
Parish President Michel Claudet says the project involves building levees where none exist from the east Houma surge levees along Thompson Road down about three quarters of a mile parallel to La. 56.
Claudet tells The Courier future phases will put 10-foot levees along the entire side of Lake Boudreaux to the Morganza-to-the-Gulf levees.
He says the goal is to use the lake as a giant bathtub to store surge in the event the Morganza levees are topped.
Terrebonne council approves Chauvin levee work
Chauvin's flank will soon see more protection.
Copyright 2014 by The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
Son of victim in Gentilly fatal shooting arrested in connection with case
5-week-old reported missing in New Orleans, police say
Louisiana State Police issue level II advisory for missing 5-week-old baby
Family of teen beaten by JPSO deputy during Mardi Gras files lawsuit, seeks $5M in damages
Question about Michael Brown leads to beating


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People, products, markets, customers and processes are dynamic and must change in order to adapt and grow.
The US government has stepped up its immigration enforcement efforts in recent years, and all employers -- not just large ones, or ones that employ non-citizens -- are at risk of failing an audit.
Restaurants can become victims of their own success when high volume slows down service. Check out these tips for satisfying the need for speed.
Union activism, food costs, data breaches and minimum wage debates are just part of the 'external factors' facing restaurant operators.
Job seekers ages 45-54 years old had the strongest opinion of the impact of wage protests.
Loyal guests don't just randomly happen: they are cultivated through good food and great experiences.
A majority of younger job seekers say having a flexible work schedule is most attractive characteristic of a company.
Restaurants must make time for training.
Big data is pointless, your data is priceless.
Sit down with employees taking classes and explore flexible scheduling options.
The National Restaurant Association claims the decision will impede job creation and create 'big business.'
One of the leading brands is on its way to a digital ordering majority. Is your brand ready to handle the demand from outside your walls?
'I truly believe that great things come from people getting together and collaborating,' Mike Tyler, CEO War Room.
Have a disclaimer up in your restaurant that lets customers know the efforts made to accommodate diners with special dietary needs.
Operators need to know the 8 major allergens and the best practices surrounding the use of separate containers and preparation methods designed to prevent cross-contact.
Anthony Lye, chief product officer at Red Book Connect, also shares his thoughts on how the Millennial Generation will affect the workforce.
If you're located in a bike-friendly city, make sure to let seekers know and you may attract new faces.
Seventy-nine percent of consumers trust online reviews as much as personal recommendations.
Snagajob tests video applications to enable quicker connections and hires.
Catering should never be an afterthought; it's a lot of work and it reflects your reputation and brand.
Evolution of oven technology drives fast casual pizza segment
Let's Pizza vending machine ready for U.S. debut
Domino's adds Fiery Hawaiian pizza to American Legends line
Domino's debuts American Legends specialty pizzas
Extra! Extra! How the odd pairing of newspapers and pizza built a successful brand for Pizza Press
Pizzeria Planning: Designing and Maintaining an Efficient Pizza Kitchen
The Restaurant of the Future: How Technology will Transfrom the Guest Experience
Pizza Ranch | Table Tacker Case Study
© 2015 Networld Media Group All rights reserved.


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If you've got a passion for people and the desire to succeed, a position as a CarMax Sales Consultant may be for you! CarMax is a growing company that is - Indeed
Un d er g e n e r a l sup e rvisi o n, respo n sib l e for p e rform i ng and d o cum e nting r e sults of general vehicle repair for the mec h an i cal - Indeed
Technicians at CarMax don't have to worry about crammed work spaces, hot shops and other annoyances that don't let them enjoy their work! Quite the contrary - Indeed
CarMax is growing! We're opening multiple stores each year and opening up new regions. And CarMax has been on Fortune Magazine's list of "100 Best Companies - Indeed
CarMax Accounting is seeking a talented individual with a passion for business and a desire to develop into a strong business leader. This paid summer - Indeed
BRIEF POSITION SUMMARY: Under moderate supervision, the Analyst II is responsible for supporting the Accounting teams in the implementation of new - Indeed
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Beau Rivage Resort & Casino
Waterfront resort that's like Vegas on the Gulf Coast, with a high-wattage casino, 3,000-square-foot arcade, and polished interior courtesy of a $550 million post-Katrina renovation.
Room to Book: Corner rooms have the best views of the Mississippi Sound, barrier islands, and Biloxi Lighthouse.
Congratulations to Mei Lin, winner of Top Chef Season 12.


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Ruthie Henry
Ruthie E. Henry, 88, Gas, passed away Friday, Sept. 27, 2013.
Born July 16, 1925, in Gas to Mark O. and Margaret Agnes (Titmus) Pierson, she graduated from Iola Senior High in 1943. Ruthie worked for the Social Service Department right out of high school for three years then for Social Rehabilitation Services, retiring after 40 years. Ruthie was presented with the diamond pin award for her 43 years of service from Governor John Carlin. She also worked for Joe Vandiver during tax season for 20 years.
On April 6, 1946, Ruthie married George G. (Bud) Henry in Nevada, Mo. He passed away Sept. 16, 1995.
She was a member of St. John's Catholic Church and Altar Society, American Legion Auxiliary and Ladies VFW Auxiliary, was a volunteer and chairperson for the American Cancer Society for 46 years, Women's Bowling Association, bowling up to age 87, and was a staunch Democrat. She was recognized as the longest living member of Gas City. Ruthie coached softball with her husband and they served as 4-H Horse project leaders. She served on the Gas City Planning Committee from 1975 to 1988 and was elected to the Gas City Council from 1997 to 2001.
Ruthie was a loving mother to her seven children, enjoyed her grandchildren, life, gardening, her flowers and was never shy to let you know her opinion.
Survivors include daughters Maggie Barnett, Iola, Pat Spencer (Ted), Gas, Julie Mader (Dave), Nevada, Mo.; sons, Mark Henry (Jerri), Gas, Rick Henry, Gas, Tim Henry (Teresa), Iola and Tom Henry (Jamie), Guy, Ark.; 25 grandchildren, 19 great-grandchildren and many nieces and nephews.
She was preceded in death by her parents, husband, Bud of 49 years, sister, Fern Tinnel, brothers, infant Forrest, Warren, Joseph and Benny Pierson.
Visitation will be Tuesday from 5 to 7 p.m. at St. John's Parish Hall.
The parish rosary will be recited at 7 p.m. Tuesday at St. John's Catholic Church.
The funeral mass will be at 10:30 a.m., Wednesday, at St. John's Catholic Church in Iola, with burial to follow in St. John's Cemetery in Gas.
Memorials are suggested to St. John's Cemetery, Fee's Park or Bowlus Fine Arts Center and may be left with the Waugh-Yokum & Friskel Memorial Chapel of Iola.
Online condolences may be left at www.iolafuneral.com.
Dorothy Robinson
Dorothy Dean Robinson, 96, Iola, died Thursday, March 26, 2015, at Windsor Place in Iola.Dorothy was born Nov. 3, 1918, in Iola, the daughter of Frederick and Blanche (Shockey) Vogel. She lived her entire life in Iola. She was employed at Allen County Hospital for more than 20... [More]
Joe Lee Sinclair
Joe Lee Sinclair, 74, Iola, died Tuesday, March 24, 2015, at Via Christi St. Francis Hospital in Wichita. Cremation has taken place. The family will host a visitation from 11 a.m. to 2 p.m. Friday at Iola's Riverside Park Community Building, with graveside services at 2... [More]
Dorothy Robinson
Dorothy D. Robinson, 96, Iola, died today, March 26, 2015, at Windsor Place in Iola. Funeral arrangements will be announced later by Waugh-Yokum & Friskel Memorial Chapel of Iola. To sign the guestbook online or leave a condolence, go to www.iolafuneral.com.
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Upward Bound volunteers make happy trails
Soon Iola will be as known for the trails that encircle the town as it is for the courthouse square at its center. And an aerial view of the county — showing the Prairie Spirit Trail dropping in from the north, the Southwind coming up from Humboldt and the Lehigh Trail... [More]
Budget picture puzzle still missing pieces
To date discussion about means of supporting the fiscal year 2016 Kansas budget through tax increases all have been tutorial, Rep. Kent Thompson told the Register Friday. Thompson represents the 9th District, which contains parts of Allen and Neosho counties, including Iola and... [More]
Baseball exhibit coming to Humboldt
HUMBOLDT — October has been a red-letter month for Humboldt since the first Biblesta occurred in 1957, and it's about to get a shot of adrenaline.Beginning on Oct. 3 — also Biblesta day — Humboldt will host the Smithsonian Institute's traveling Hometown... [More]
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INDEPENDENCE — Iola High's boys tennis team's season continued at Neodesha's tournament in Independence on Saturday.Isaiah Fawson played as Iola's no. 1 singles player. He went 1-2 on the day. In his first match, Fawson was down 6-3 to Maranatha's... [More]
ACC softball sweeps Cottey
NEVADA, Mo. — Allen Community College's softball team swept their doubleheaders against Cottey College on Saturday.Allen won the first game 11-1 by scoring at least one run in each of the five innings. Ashley Womack had a big game at the plate.The Red Devils took... [More]
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Hoping for a stronger economy in the new year? If so, the monthly jobs report on Friday will offer hints about the economy's momentum heading into 2015. Here are 5 items to watch on the economic calendar for the first full week of the year. Read More »
Jan 2, 2015


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Síguenos en
Remarks of H.E. Anthèlme Ramparany, Madagascar's Minister for Livestock after his meeting with FAO Director-General José Graziano da Silva to discuss the progress in halting the locust plague that since 2012 has spread across Madagascar threatening the country's main staple food crops and pasture areas.
In Dangarandove - a dry, thorny, remote village about 200 km south of Zimbabwe's capital Harare, Florence Murairwa, a mother of 5, is an innovative woman who values nutrition ...read more
Thanks to partnership with FAO, among other inputs, Cordaid distributed nearly 200 tonnes of seeds (groundnut, maize and rice) and 15 000 hoes to 7 500 families (37 500 people) ...read more
Description: FAO is working towards increasing the resilience of people and their livelihoods to natural hazards, human-induced disasters and protracted crises that impact agriculture, nutrition, food security and food safety. ...read more
The Food and Agriculture Organization of the United Nations (FAO) has called on all actors in and outside Somalia to respond to clear indications of a worsening food crisis by ...read more
This film has no words; yet the silent and salient dignity in the faces of farmers in Southern Africa, and their efforts to face and overcome the devastating floods and ...read more


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Floor Plans and Pricing
|Windstone - Limited
|$765 - $1111
|1 Bathroom
|605 - 1070 Sq. Ft.
1 Bedroom
|$765 - $931
|1 Bathroom
|605 Sq. Ft.
|$765 - $931
|1 Bathroom
|650 Sq. Ft.
2 Bedrooms
|$912 - $1111
|1 Bathroom
|970 Sq. Ft.
|$912 - $1111
|2 Bathrooms
|1070 Sq. Ft.
Property Features
- Property Overview
- Special Features
- Community Features
- Apartment Amenities
- Local Schools
- Pet Policy
Windstone in Everett, WA
Windstone Apartments has limited availability and units rent very quickly. Call today to see what we have available. Escape everyday life in your new apartment at Windstone with breathtaking views of the Olympic Mountains to the west and the Cascade mountain range to the east. Tucked away in this tranquil, wooded enclave, you'll find light-filled one and two bedroom homes designed for comfort and convenience. Living just six blocks west of I-5, you will appreciate the short drive to Alderwood Mall, Everett Naval Base, Paine Field, downtown Seattle, or the Eastside; plus, the Park & Ride is just two blocks away. Come escape the ordinary at Windstone. We are pleased to offer Affordable Housing to those who qualify. Please contact our Professional Leasing Staff for more details regarding the qualifying process and income guidelines. Please call for an appointment today.
Special Features
- 24-Hour Emergency Maintenance
- Minutes to Park and Ride
- Spa
- Business Center On-Site
- Internet And Wireless Internet Access
- Great location
- Complimentary Package Receiving
- Refreshing Pool
- Cat Friendly
- Professional On-Site Management
- Sweeping views of Olympic Mountains
- Fitness Room
Community Features
- Business Center Onsite
- Courtyard
- Covered Lot
- Fitness Center
- Pool
- Public Transportation
- Spa
- View
Additional Information
Apartments in Community: 133
Apartment Amenities
- Broadband Internet Access
- Cable or Satellite
- Carpet
- Ceiling Fan
- Dishwasher
- Extra Storage
- Fireplace
- Garbage Disposal
- Patio or Balcony
- Walk In Closets
- Washer Dryer In Unit
- Window Covering
Local Schools
- Discovery Elementary School
- Mariner High School
- Voyager Middle School
We believe school data to be accurate, but do not guarantee that. Please be sure to verify where your children will attend school before making your housing decision.
Pet Policy
Maximum of 2 pets per home. Dog and cat PetCare are available. Windstone is a pet friendly community. Dogs of the following breeds are forbidden and will not be approved under any circumstance: Pit Bulls, Rottweiler, German Shepherds, Doberman Pinchers, Husky/Siberian Husky, Alaskan Malamutes, Bull Terriers, Bulldogs (American, English, Banter, Alpha or Old English), Wolf-dogs hybrids, Chow Chows, Great Danes, American Staffordshire Terriers, Mastiff / Bull Mastiff, Dingo Argentino, or any mix thereof the above listed breeds.
- Cats Allowed
- Pets Allowed
Contact Windstone
Office HoursSunday CLOSED-CLOSED Monday 8:00 AM-5:00 PM Tuesday 8:00 AM-5:00 PM Wednesday 8:00 AM-5:00 PM Thursday 8:00 AM-5:00 PM Friday 8:00 AM-5:00 PM Saturday 9:00 AM-4:00 PM
Escape everyday life in your new hilltop retreat at Windstone with breathtaking views of the Olympic Mountains to the west and the Cascade mountain range to the east. Tucked away in this quiet, wooded enclave, you'll find light-filled one and two bed
As you search for your perfect apartment, please keep in mind that rental rates (including specials and discounts) and availability are very fluid in the apartment industry. Based on many factors, the rental rates (including specials and discounts) and availability can actually change not just daily, but hourly, if not even more quickly. While our advertisers do take steps to keep their information current, the rental rates or availability you may find here now at ForRent.com may not be the same as when you contact the communities.
Quick Links For Your Apartment Search
- North Washington metro
- Everett area
- Everett
- 98204
- See Also


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Modern hotel in a very convenient location, comfortable and spacious rooms, brilliant breakfast with superb staff keeping the food well stocked and fresh, great staff throughout the hotel. We were very satisfied with our stay, and can recommend the baby cot provided too! Our 18 month old slept so well, it was great! The staff in the restaurant were very helpful heating milk for us at night and also arranging room service with a super quiet knock on the door so as not to wake our child -it work - Anonymous
Great location,very friendly,it's expensive but everywhere in Stockholmis so you might as well get the bang for your buck. It'sa verycontemporary and fits in with the Swedish life style. Will definatelystay again when the dolllar gets better as the kroner is foreveraccording to the natives - Mary
Viajábamos con tres niños pequeños y en todo momento la atención del personal ha sido excelente hacia ellos. Habitaciones cómodas y grandes e inmejorable servicio de habitaciones. Destacar la absoluta limpieza de las habitaciones y zonas comunes. - Norberto
la habitacion y el self service - Ramon
Me encanto el desayuno y la atencion del personal sobre todo en la recepcion. - Margarita
El personal es excelente - Anonymous
nice hotel for a short stay. traveled with two friends and booked quadruple room for two nights. hotel is right in the center, we walked about 10 min from the station. we arrived late so it was very convenient with the code. the room was clean, with a kettle, fridge and microwave, all was well functioning. the bathroom is small, but manageable, soap and toilet paper were on place, as well as clean towels and bed linen, hangers, tea, coffee and cups. it's good place if you just need to sleep and - Anonymous
Location is amazing, in the middle of the Gamla Stan. Nobel Museum and Storakyrkan are both across the street. I spent my first four nights in Stockholm in Sodermalm, paying more for a bed in a four-bed room than I did for a bed in a nine-bed room in Gamla Stan. - Anonymous
Excellent hotel, friendly staff, very good Italian restaurant, small but
very modern design spa, excellent bar and lounge, very trendy and ideal
location (close to the luxury shoppings and trendy restaurants). We
think this must be the best hotel to stay in Stockholm... - Anonymous
I was so impressed by every single services in this hotel. Even though I often stay in five-star hotels in Scandinavia, there are not worth pay for the price compare to this hotel. They upgraded my room without asking, and amazing thing was having very friendly and helpful staff with high professional attitude. You cannot expect this kind of international class service in any other 5-star hotels in Scandinavia. Nothing made me down! Everything was perfect for my stay! The price is rather high - Anonymous
Everything was perfect at Dalagatan Hotel... Close to the city center, clean, and mainly with a very kind hosters!!! Close to the Hostel you can find a lot of bars, pubs, restaurants and supermarkets.. Bus and metro station really near!
Thank you for everything.. of course we will come back!! - Anonymous
It´s a very nice place, very peculiar and confortable. The subway is very near the hotel. - Anonymous
No era el Rex, por estar en obras, era el de enfrente: Helsen? Decoración agradable, desayuno y terraza cubierta para desayunar - Edelweiss
Very friendly staff - special thanks to Maria - she was very helpful and
pleasant - solved several questions we could not help. Nice modern hostel-
hotel with clean and good-serviced rooms, comfortable kitchen, not far
from the center and metro. There was no window in our room (some rooms
are a little bit "under-ground" - but it is really no matter,
as you just do not notice it - everything inside is at very good level,
including ventilation,and as a plus - very quietly). Good price-quality
lev - Anonymous
Being at the coutryside in the center of Stockholm was amazing.
You have to walk to arrive to the Palace? You don't go down a 20 floor hotel and are immediatly surrounded by shops?
Who cares? You are 10 minutes away from all that, if you enjoy walking.
If you like to ride a bike, you have your "private" garage next to the hotel, with 20 bikes ready to be rented; just buy the City Bikes card at the reception.
Breakfast was plentyful and the restaurant serves very tasty dishes.
The surroundings a - Anonymous


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NEW YORK, April 23 (Reuters) - U.S. manufacturing grew in April at its most sluggish pace in six months as demand from domestic customers fell, suggesting the American economy was losing momentum in the second quarter, a survey showed on Tuesday.
Financial data firm Markit said its "flash," or preliminary, U.S. Manufacturing Purchasing Managers Index (PMI) fell to 52.0 this month from 54.6 in March. That was the slowest reading since October 2012.
Output slipped to 53.6 from 56.6, its weakest rate of growth since last November. While new export orders rose, demand at home increased at its slowest pace in six months, with the new orders component coming in at 51.8 after hitting 55.4 last month.
The data "raises concerns that the U.S. manufacturing expansion is losing momentum rapidly as business and households worry about the impact of tax hikes and government spending cuts," said Chris Williamson, chief economist at Markit.
The results suggest output growth slowed from an annual pace of nearly 8.0 percent earlier this year to 2.0 percent at the start of the second quarter, Williamson said.
Gross domestic product due on Friday is likely to show the U.S. economy expanded at 3.0 percent annualized rate in the first quarter, rebounding from a weak performance in the final three months of 2012.
But the slowdown in manufacturing suggests "the picture looks to have already began to darken again, with growth set to weaken in the second quarter," Williamson said.
The "flash" reading is based on replies from about 85 percent of the U.S. manufacturers surveyed. Markit's final reading will be released on the first business day of the following month.


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Pawlenty says he'll decide on presidential run decision early next year
Minnesota Gov. Tim Pawlenty told a national television audience Sunday that he will likely decide whether to run for president early next year.
On NBC's "Meet the Press," the Republican governor told host David Gregory the same thing he has told Minnesota reporters since announcing that he would not run for re-election: "I don't know what I will do after I am done being governor."
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Our special coverage of the closest race for years
Explore the personal stories of Syrian refugees in Lebanon
Everton Fox | 17 Apr 2012 13:20 GMT | Environment, Humanitarian crises, Weather, United Kingdom
Talk to many people about the weather in England and often the pre-conception is that it usually rains. Nothing could be further from the truth at the moment as the worst drought in 30 years spreads across the country.
On Monday, the Environment Agency declared that another 17 counties were short of water. This means that half of the country is now officially in drought. This situation could well remain with us until the end of the year.
Despite rain across the country last week (I was in East Anglia for Easter and we had continuous rain there for over 36 hours at one stage), two dry winters have left rivers and reservoirs depleted.
Winter normally tops up the water supply, but this winter has seen less than 60% of the average rainfall expected. A longer term drought which could easily extend beyond Christmas now seems increasingly likely.
A hose pipe ban has been introduced across East Anglia and the Southeast, affecting around 20 million people. Now the drought affected area also includes parts of Yorkshire, the Midlands and the southwest of England.
Public water supplies are unlikely to be affected but there could be problems for wildlife, wetlands, farmers' crops and maybe even the Olympics.
Measures are already being taken to keep the gardens in the Olympic Park green. However, the hosepipe ban means that watering is now being done from cans using "grey water" to irrigate the million square metres of meadows and woods at the East London Site.
The Olympic Stadium and Greenwich Park, which will host the horse riding events will be exempt from the hosepipe ban but the gardens around the main events could well be badly affected.
Soil moisture levels in parts of the Southeast of England are now lower than the spring of 1976 when most gardens and parks went brown, if not straw coloured, during the long hot summer.
The Environment Agency have made it clear that the Olympics will have to work around the drought like everyone else. So it's not just the athletes that have their work cut out then, but we can rest assured that the organisers will do their best to make sure that London 2012 will be the best Olympics ever.
Source: Al Jazeera
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Hey All -
I'm Lianna, a 29 year old transplant from Springfield, Virginia, working in the industry as a comedian and writer in LA. My very first job after arriving was performing comedy on double decker tour buses so I am pretty knowledgeable about the city and can point you in the right direction on places to eat, neighborhoods to see, museums to check out and beaches to visit.
I'm easy going as long as boundaries and common decency are respected! Need a place to crash? Don't hesitate to get in touch.
Looking forward to meeting you. Enjoy your stay in LA!


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We have PUB,pokers,books,and telescopes. No matter what season it is,you will be surprised at its sight. ex: Flowers of Spring, Fruits of Summer Leaves of Autumn, Snow of Winter we hold vairous of activities for satisfying your vacation trip. Welcome you, my friends!, To protect environment, we don't offer toothbrush, toothpaste, shampoo, shower gel, towel and bath towel.
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Sin Wai,
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