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A Anthem Professional Forum W H AT ' S I N S I D E Anthem Blue Cross and Blue Shield Awards $6 Million to 16 Hospitals E L E C T RO N I C BU S I N E S S Guidelines for Filing Last Names April 2005, Volume 9, Number 4 1 Anthem Blue Cross and Blue Shield Awards $6 Million to 16 Hospitals for Major Advances in Patient Care and Safety Sixteen hospitals around Virginia will be awarded a total of $6 million for actively A monthly update for the health care professional community from Anthem Blue Cross and Blue Shield and its affiliated HMOs: HealthKeepers, Inc., Peninsula Health Care, Inc. and Priority Health Care, Inc.* College of Cardiology (ACC),Agency for Healthcare Research and Quality on Claims to Anthem 3 working to implement nationally recog- (AHRQ),The Leapfrog Group and the File Using Four- or Five-Digit nized care and safety practices that can Joint Commission on Accreditation of Diagnosis Codes When Required 3 save lives.The rewards are part of the Healthcare Organizations (JCAHO). EDI and BlueCard® Seminars 4 Anthem Blue Cross and Blue Shield For example,based on The Leapfrog BU S I N E S S U P DAT E Quality-In-Sights.Hospital Incentive Group analysis,as many as 1,200 lives Removal of Impacted Cerumen 6 Program (Q-HIP). could be saved every year in Virginia if all Appropriate Billing for CPT 95165 6 The 16 hospitals that participated in hospitals staffed their intensive care units Coverage Advisor™ — Helping the first year of Q-HIP are: with doctors who have special training in Predict Health Care Expenses 6 critical care.More than 15,000 serious Attention PCPs — Does Your Office Carilion Medical Center medication errors could potentially be Use an Electronic Medical Record Centra Health avoided if every hospital in Virginia used System? 7 CJW Medical Center hand-held computers to order medica- Up-to-Date Immunization Records Franklin Memorial Hospital — Our Members Count on You 8 tions,tests and procedures through Giles Memorial Hospital ChildhoodVaccine Reimbursement Computerized Physician Order Entry Henrico Doctors' Hospital Increases 8 (CPOE).Also,according to American Lewis-Gale Hospital Anthem's Partnership with Heart Association guidelines,if all Employers is "Time Well Spent" 8 Memorial Regional Medical Center Virginia hospitals prescribed aspirin Patient Satisfaction Survey 9 New River Valley Medical Center upon arrival for patients suffering heart Fifth Annual VIPC&S Conference Riverside Regional Medical Center attacks,hundreds of lives a year could Convenes in May 10 Sentara Norfolk General Hospital potentially be saved. Anthem's Quality Improvement Sentara Virginia Beach General Hospital These are just three of 40 clinical Program 12 St. Mary's Hospital measures and outcomes that Q-HIP D E N TA L D E TA I L S UVA Health System tracks and scores.The 16 participating OSHA Training Seminars on Tap 13 VCU Health System hospitals are receiving financial rewards Dental Office Seminars Available 14 Winchester Medical Center and incentives based on achievement of BULLETIN BOARD As part of Anthem Blue Cross and Blue the measures or the proactive strategy to Medical Office Seminars 16 Shield's commitment to improving the meet them. Ancillary Providers Seminars 18 health of the people it serves,Q-HIP "We saw how important and innova- H I PA A U P D A T E rewards hospitals for consistently follow- tive this program was,"said Dr.Tom HIPAA National Provider Identifier Coming In 2005 20 ing patient safety and clinical guidelines Massaro,director for Performance developed by national health care Olivia Walker, Editor continued on page 2 We welcome your comments, questions and story experts.These include the American ideas. Send a fax to (804) 354-3885 or write: Anthem Blue Cross and Blue Shield Attn: Anthem Professional Forum Mail Drop VA46D, P.O. Box 27401 Richmond, VA 23279 Read the Anthem Professional Forum on-line at www.anthem.com. *The information in this newsletter pertains to all these entities, unless otherwise noted. continued from page 1 Improvement,UVA Health System."It state."We applaud the first 16 hospitals care for all Virginians." was easy to get the physicians involved for their leadership in partnering with us The Q-HIP measurements and scoring and an opportunity to demonstrate good, in this unique hospital quality program," formula are separated into three sections: quality care.There is no question that Q- said Dr.Karen Remley,Anthem Blue patient safety,patient health outcomes HIP is a driver of better hospital care." Cross and Blue Shield,medical director and patient satisfaction.The charts below Forty-five hospitals are now enrolled for External Quality in Virginia."Their show how the participating hospitals in Q-HIP for 2005,comprising more than participation and input has helped us stack up for four different measurements. 75 percent of all Anthem Blue Cross and broaden Q-HIP to include half of all hos- Blue Shield hospital admissions in the pitals in Virginia,thus improving hospital Pneumococcal Vaccination after Pneumonia based on Centers for Disease Control Guidelines Beta Blocker at Hospital Arrival for Heart Attack 100% 100% 90% 80% 97.20% 84.46% 70% 90% 92.60% 60% 50% 88% 40% 42.80% 84.70% 30% 38.80% 80% 20% 10% 14.40% 0% 70% Q-HIP High Q-HIP National Q-HIP Q-HIP High Q-HIP National Q-HIP (Best Achieved) Average Average* Low (Best Achieved) Average Average* Low Serious Complication Rate for Diagnostic Cardiac Aspirin Prescribed at Hospital Arrival for Heart Attack Catheterization 100% 8% 7% 97.50% 6% 6.50% 95.30% 94% 5% 5% 90% 4% 90.30% 3% 2% 2.50% 1% 0.90% 80% 0% Q-HIP High Q-HIP National Q-HIP Q-HIP Low Q-HIP National Q-HIP (Best Achieved) Average Average* Low (Best Achieved) Average Averagen High SOURCE: * JCAHO Core Measures, July 2003 n American College of Cardiology, 2003 ANTHEM PROFESSIONAL FORUM 2 APRIL 2005 ELECTRONIC BUSINESS Guidelines for Filing Last Names on Claims to Anthem In Virginia, Anthem Blue Cross and Blue Shield has recently simplified sys- Prefixes and Suffixes With Names: tem edits and matching criteria for members' and patients' last names. The Prefixes such as courtesy titles like "Mr.," "Mrs.," "Dr.," "Rev." and so changes impact both electronic and paper claims, making our filing guide- forth should NOT be used. lines for last names for PAR and PPO claims consistent with HMO and ITS Suffixes such as "SR," "JR," "III" and so forth are not necessary but (out-of-area) claims. This means that error code1018 — indicating a last can be used. name conflict — will no longer be issued. Electronic Claims: The 837 transaction required by the Health To address questions regarding last names, we are providing the fol- Insurance Portability and Accountability Act (HIPAA) has a separate suf- lowing guidelines that apply to both paper and electronic claims, unless fix field, NM107, in both the 2010BA for the member's last name and otherwise noted. In general, names should be filed as they appear on the 2010CA for the patient's last name. Punctuation should not be used. ID card or via Point of Care if providers have online access. Paper Claims: The suffix can be used, following the last name, in the Acceptable Characters: appropriate block. Punctuation should not be used. Use letters A through Z, apostrophe, space and asterisk. Letters should be Acceptable Format: SMITH JR UPPERCASE. Unacceptable Formats: SMITH, JR. All other special characters, including the comma and period, are not SMITH JR. acceptable. SMITH, JR Correct Punctuation Usage: An apostrophe can be used for names such as "O'KEEFE." However, "OKEEFE" and "O KEEFE" are both acceptable. Spaces can be used for names such as "VAN NESS," "SAINT JAMES" or "MC KESSON." Likewise, "VANNESS," "SAINTJAMES" and "MCKESSON" are all acceptable. Asterisks should be used in place of hyphens for hyphenated last names. For example, "SMITH-JONES" should be "SMITH*JONES." Similarly, "SMITHJONES" and "SMITH JONES" are both acceptable. Attention Electronic Submitters: File Using Four- or Five-Digit Diagnosis Codes When Required To ensure accurate claims processing and timely payments, please file claims to Anthem Blue Cross and Blue Shield using valid ICD-9 diagnosis codes that are four to five positions when the ICD-9 book states that a fourth or fifth digit is required for specificity.Should you file with a three-digit code and the ICD-9 book requires a four- or five-digit diagnosis code,we will consid- er the three-digit code invalid and generate an error for the claim — prompting delays.If you have questions,please call our EDI specialists at (800) 991-7259. ANTHEM PROFESSIONAL FORUM 3 APRIL 2005 ELECTRONIC BUSINESS EDI and BlueCard® Seminars Slated for May and June To address questions about the out-of-area claims program and filing claims Afternoon Program: BlueCard® electronically using the electronic data interchange (EDI) process, Anthem Last year, Anthem conducted BlueCard® seminars across Virginia — provid- Blue Cross and Blue Shield will offer EDI/BlueCard® seminars across Virginia ing an overview of the program, how to file claims, where to get questions in May and June 2005. Morning sessions will address EDI with the afternoon answered and so forth. This year, our seminars will focus on the improve- sessions on the same day dedicated to the BlueCard® Program. ments made to the BlueCard® Program and the exciting new capabilities EDI vendors will be on hand at exhibition booths to display their prod- that exist within Anthem Point of Care (our Web-based application) when ucts, address your inquiries about using vendors to handle electronic trans- requesting information for out-of-state Blue Cross and Blue Shield mem- actions and share the benefits of electronic filing. bers, including eligibility, benefits and claims status. BlueCard® experts will be available to address non-claims specific questions from audience partic- Make Plans to Attend Both Sessions ipants upon completion of the presentation. While you have the option of attending one or both sessions, we urge you to attend both sessions for the best learning experience and the maximum Registration Instructions continuing education credits. Be sure to check the "ALL DAY" box. ALL provider types are invited, including physicians, ancillary, behavioral Important Information — Please Read Before health, facilities and their staffs. Don't miss this opportunity to expand your Registering: EDI knowledge and also learn the latest about the BlueCard® Program. Register now to ensure your choice of dates and locations. These semi- SPECIAL NOTE: A "Certificate of Attendance" for up to six (6) hours of nars are offered at NO CHARGE and intended for the registration and continuing education will be awarded to each participant upon completion billing office staff of CMS-1500 and UB-92 submitters as well as other of the session for submission to your professional association(s) for possi- interested personnel. Attendance is by reservation only, and registra- ble CEU credit. tions are accepted as requests are received. To accommodate the maximum number of provider types, we will seat up to two par- Morning Program: Anthem Open Network (EDI) ticipants from each practice entity. Providers who would like to begin filing claims electronically to Anthem If you register and then cannot attend, please call (804) 678-0405 via the EDI process OR existing electronic providers who would like addi- immediately to cancel, or at least 24 hours in advance of the seminar, tional detailed information are invited to attend. The topics will include: so we may offer your seat to another. Selecting an electronic submission approach — software vendor, No confirmation will be sent, so please mark your calendar and save clearinghouse or direct submitter. your original reservation notice. We will, however, notify you if the sem- Using EDI/Anthem reports. inar you select is either full or cancelled. Troubleshooting electronic claim issues. For your comfort, we highly recommend that you bring a sweater or Accessing and using Anthem's Web site, www.edi.anthem.com, jacket, as meeting rooms may often be cool and cannot be tempera- and the Anthem Companion Guide. ture-controlled. Please note that while facilitators will address frequently asked At each seminar, a light continental breakfast will be available EDI questions, claim-specific questions CANNOT be addressed in during morning registration. Lunch is "on your own." An after- these sessions. noon snack will also be provided. To register, clearly check the appropriate box for the morning program (EDI), afternoon program (BlueCard®), or ALL DAY (both programs) for the seminar date you select. Then, legibly complete the rest of the form and fax or mail it (not both to avoid duplication) to: Fax Number: OR Mailing Address: (804) 354-2979 Special EDI and BlueCard® Seminars Registration Anthem Blue Cross and Blue Shield Mail Drop VA43C, P. O. Box 27401 Richmond, VA 23279 ANTHEM PROFESSIONAL FORUM 4 APRIL 2005 ELECTRONIC BUSINESS EDI Program/BlueCard® Program Anthem-Sponsored Seminars (for providers participating with Anthem) CENTRAL REGION EASTERN REGION NORTHERN REGION WESTERN REGION Wednesday, May 25, 2005 Thursday, June 16, 2005 Thursday, June 9, 2005 Thursday, May 19, 2005 7:45 a.m. – 8:30 a.m. Registration 7:45 a.m. – 8:30 a.m. Registration 7:45 a.m. – 8:30 a.m. Registration 7:45 a.m. – 8:30 a.m. Registration 8:30 a.m. – 12 p.m. EDI Program 8:30 a.m. – 12 p.m. EDI Program 8:30 a.m. – 12 p.m. EDI Program 8:30 a.m. – 12 p.m. EDI Program 12 p.m. – 1 p.m. Lunch"on your own" 12 p.m. – 1 p.m. Lunch"on your own" 12 p.m. – 1 p.m. Lunch "on your own" 12 p.m. – 1 p.m. Lunch"on your own" 1 p.m. – 1:30 p.m. Registration 1 p.m. – 1:30 p.m. Registration 1 p.m. – 1:30 p.m. Registration 1 p.m. – 1:30 p.m. Registration 1:30 p.m. – 5 p.m. BlueCard® Program 1:30 p.m. – 5 p.m. BlueCard® Program 1:30 p.m. – 5 p.m. BlueCard® Program 1:30 p.m. – 5 p.m. BlueCard® Program Morning Program (EDI) Morning Program (EDI) Morning Program (EDI) Morning Program (EDI) Afternoon Program (BlueCard®) Afternoon Program (BlueCard®) Afternoon Program (BlueCard®) Afternoon Program (BlueCard®) ALL DAY ALL DAY ALL DAY ALL DAY Anthem Blue Cross and Crowne Plaza Hotel Washington Dulles Airport The Hotel Roanoke and Blue Shield Headquarters — 4453 Bonney Road Marriott Conference Center Davis Center South Virginia Beach, VA 23462 45020 Aviation Drive 110 Shenandoah Avenue 2015 Staples Mill Road (757) 473-1700* Dulles, VA 20166 Roanoke, VA 24016 Richmond, VA 23230 (703) 471-9500* (540) 985-5900* (804) 354-7000* *You may contact the hotels for directions; however, you must contact Anthem to register. Morning Program (EDI) Afternoon Program (BlueCard®) ALL DAY Seminar Date and Time: Location: Attendee #1 Attendee #2 Anthem Provider Number Specialty Provider/Practice Name Address City/State/Zip Area Code/Phone Number Area Code/Fax Number E-mail Address ANTHEM PROFESSIONAL FORUM 5 APRIL 2005 B U S I N E S S U P DAT E Removal of Impacted Cerumen, CPT 69210 Appropriate Billing for CPT 95165 Coverage is available if the removal of impacted cerumen is the This code represents the preparation of vials of non-venom anti- reason for the office visit,and the diagnosis code and documen- gens.The most common practice is to prepare a 10 cc vial and to tation support symptomatic impaction or occlusion of the exter- remove aliquots of 1 cc.A physician may not bill this vial prepa- nal auditory canal requiring a physician's skill.Documentation ration code for more than 10 doses per vial.Reimbursing more of asymptomatic,non-impacted or non-obstructive cerumen not than 10 doses per multidose vial would significantly overpay the requiring a physician's skill for removal is not sufficient. practice expense component attributable to this service. The process requires direct visualization and removal using Physicians may bill up to maximum of 10 doses per multidose suction,a cerumen spoon or delicate forceps.In this scenario,the vial but should bill for fewer than 10 doses per vial when there is claim is submitted with CPT 69210 and ICD-9 code 380.4.If any less than 10 cc in the vial.If medically necessary,physicians may other diagnosis code is submitted,Anthem will reject the claim, bill for preparation of more than one multidose vial.This is the indicating a conflict with the diagnosis and procedure code. case of mold and pollen antigens that cannot be mixed together. E&Ms will continue to deny incidental to 69210. Coverage Advisor™ — Helping Predict Health Care Expenses We want to share with you information about a newly available With Coverage Advisor™,members also have access to the tool on our Web site at www.anthem.com that enables members Treatment Decision Guide and the Hospital Comparison tool. to quickly estimate their family's predicted health care expenses Using the Treatment Decision Guide,members can determine over the next year through an easy and interactive step-by-step key questions to ask their physicians,learn more about commu- tool — Subimo® Coverage Advisor™. nity resources and identify issues to consider. Members create profiles,and Coverage Advisor™ will then With the Hospital Comparison tool,members can learn how estimate how many office visits,prescriptions and other medical one hospital compares to another for procedures performed, services each family member may expect to receive.Coverage complication rates and critical resources,such as intensive care Advisor will also provide typical costs associated with these units and the latest technology. services to help members gain an overall sense of a family's anticipated annual medical costs. ANTHEM PROFESSIONAL FORUM 6 APRIL 2005 B U S I N E S S U P DAT E Attention PCPs — Does Your Office Use an Electronic Medical Record System? Many health care institutions in the United States are adopting informa- Advantages of an EMR System tion systems that provide more accurate and timely information regarding Information technology is proving to be a vital element in the administra- patient care. An electronic medical record (EMR) system was introduced as tion of health care. Benefits realized by an EMR system include increased a way to facilitate a centralized patient information repository. To support patient safety and quality of care being rendered, immediate and remote this nationwide effort, an EMR system is now an indicator for Anthem's access to patient records, automated clinical guidelines, direct access to 2005 Performance Extra Program — a PCP-based program designed to international databases, automated referral and prescription generation, reward excellent performance. statistical reporting, multiple data views and reduction in office-related To help ensure that you receive appropriate credit under the Performance administrative costs and tasks. Extra Program, let Anthem know if you are using EMR software and which As a reminder, PCPs must have fully implemented an electronic medical software and features. For your convenience, we have included a short evalu- record system by Dec. 31, 2005, in order to qualify for this indicator under ation form in this edition of the Anthem Professional Forum for you to com- the Performance Extra Program. plete if you are using EMR software. Please complete the form right away and return via facsimile — to (804) 354-3302, attention William McMahon. Fax to (804) 354-3302, Attention: William McMahon Physician Name Physician License Number Group Name Group Tax Identification Number Electronic Medical Records (EMR) System Attributes: (Check all that apply.) Decision support tool using evidence-based medicine for pharmacy management (to include but not limited to the following): Drug recommendations using calculated or inferred knowledge (drug choice guided by lab results, drug dosing and body weight) Medication alerts for the prevention of adverse drug events including complex interaction checks (drug-drug, drug-allergy, drug-disease) Ability to update the system in a timely fashion for medications withdrawn from the market or changes in indications Medication recommendations based on diagnoses in the EMR Formulary management tool Ability to accept Anthem formularies Ability to direct drug utilization toward generic options and formulary drugs Ability to capture copayments E-faxing prescription (e-prescribing) capability Chronic disease management tool Preventive medicine tool Links to diagnostic providers — labs and X-rays Database capability with ability to query Ambulatory computerized physician order entry system System Software Description: (Please provide any additional information you may deem helpful.) ANTHEM PROFESSIONAL FORUM 7 APRIL 2005 B U S I N E S S U P DAT E Up-to-Date Immunization Records — Our Members Count on You Physicians play a vital role in educating patients about the ben- Anthem Blue Cross and Blue Shield and our affiliated HMOs efits of life-long,life-protecting vaccines and the importance of offer members timely information and targeted reminders to up-to-date immunization records.Additionally,pediatricians can underscore the value of appropriate immunizations,ensuring have a positive impact by urging parents to have their infants children,teens and adults are protected.To be eligible for pro- and young children receive the recommended immunizations on motional incentives,members are encouraged to request copies time by age two.Childhood immunizations are an integral part of immunization records from their physicians and send copies of the Performance Extra Program and are also a part of the to Anthem.When physicians accommodate members'requests medical record data collection through the Health Plan for copies of records,this will help abbreviate the annual Employer Data and Information Set (HEDIS). HEDIS chart review process in spring 2006 — minimizing dis- ruptions to physicians'offices. Childhood Vaccine Reimbursement Increases Anthem recently increased the fee allowances for the following vaccines: CPT Code Description Allowance Effective Date 90734 Meningococcal conjugate vaccine $89.00 03-01-2005 90723 Diptheria, tetanus toxoids, $75.00 03-23-2005 acellular pertussis vaccine, Hepatitis B, and poliovirus vaccine, inactivated (Dtap-HepB, IPV) Anthem's Partnership with Employers is "Time Well Spent" In our ongoing efforts to help members live healthier lives, Benefit design and promotion (focused on health and well- Anthem Blue Cross and Blue Shield has several areas of focus ness services). for 2005 — heart health,physical activity,early detection of Employer Engagement Programs (foster supportive environ- cancer,healthy eating,diabetes and flu and cold prevention. ment to affect change). Anthem is partnering with a number of employer groups to Onsite health screenings (to identify employees with indica- bring health promotion and health screenings to the workplace. tors of chronic diseases so they can receive education,follow- "Time Well Spent" is a platform that is designed to help mem- up and encouragement to consult their physicians if needed). bers reach and maintain their highest level of wellness. Anthem Worksite Turnkey Programs (such as Walking WorksSM, is working with employer groups to help improve the health of a tool-kit for employers to develop and implement walking employees by using the following: programs). Quarterly health communications materials (to integrate into existing communications throughout the workplace). As a result of the workplace health promotion programs,you may receive questions from patients regarding their health con- cerns and courses of treatment. ANTHEM PROFESSIONAL FORUM 8 APRIL 2005 B U S I N E S S U P DAT E Patient Satisfaction Survey Anthem values the health services our members receive from 2004 Survey Scores primary care physicians (PCPs) and their office staff.Therefore, The following table compares the average scores for each ques- Anthem Blue Cross and Blue Shield and our affiliated HMOs tion from the 2003 and the 2004 surveys.The survey results are conduct patient satisfaction surveys,allowing our members to scored on a scale of 1 to 5,with 5 being excellent.As a result of evaluate the services they receive. your efforts,we have seen an improvement in our members'over- As in the past,we are sharing survey scores in this edition of all satisfaction with their PCPs. the Anthem Professional Forum. ABOUT THE VISIT 2003 2004 How long you waited to get an appointment 3.95 3.98 Getting through to the office by phone 3.72 3.75 Length of time waiting at the office 3.53 3.59 Time spent with the person you saw 4.00 4.04 Explanation of what was done for you 4.12 4.15 The technical skills (thoroughness, carefulness, competence) of the person you saw 4.26 4.28 The personal manner (courtesy, respect, sensitivity, friendliness) of the person you saw 4.40 4.41 Convenience of the office hours 3.97 4.00 The personal manner (courtesy, respect) of the physician's administrative staff 3.96 3.98 The personal manner of the nurses 4.16 4.16 The explanation you received about your condition, course of treatment and expected outcomes 4.17 4.19 The suggestions, written materials and/or advice offered to you about ways to improve your health 3.95 3.99 The coordination of care and appropriate specialist referrals offered to you by your primary care physician 4.12 4.14 OVERALL Would you recommend this primary care physician 4.58 4.57 How would you rate your last office visit 4.10 4.11 Rate the effectiveness of this primary care physician in the management of your care 4.20 4.22 Patient Satisfaction Survey 2005 The 2005 surveys will be mailed to our members beginning in May. This mailing includes visits from January 2005 through April 2005. Beginning in June,we will mail the surveys on a monthly basis.In order to receive a physician summary report,a minimum of 15 surveys must be returned.Please take this opportunity to remind your patients to complete the surveys and return them promptly. If you have any questions concerning the survey,please contact your physician network consultant. ANTHEM PROFESSIONAL FORUM 9 APRIL 2005 B U S I N E S S U P DAT E Fifth Annual VIPC&S Conference Convenes in May "Excellence in Patient Safety Award" to be Presented 2005 VIPC&S Conference Information Please join health care professionals across the commonwealth as they gather on May 25, 2005, at the Greater Richmond Convention Center in Date: Wednesday, May 25, 2005 Richmond, Va., for the fifth annual conference for Virginians Improving Where: Greater Richmond Patient Care and Safety (VIPC&S). The theme — "Enhancing Health Care Convention Center Delivery: A Patient-Centered Paradigm" — explores tools required to Downtown Richmond ensure that health care is provided in an efficient, effective, safe manner in 300 North 5th Street hospitals, outpatient clinics and physician offices. Richmond, VA 23219 Additionally, the conference focuses on proven effective and reliable tools that aid in preventing or reducing medical errors — tools that allow Registration Fee: $50.00 per participant for for the integration of technology, communications and best practices. As health care professionals in the past, Anthem Blue Cross and Blue Shield is the flagship sponsor for $25 for students the conference. $100 for out-of-state participants (Please note that registration fees have NOT increased since the conference began "Excellence in Patient Safety Award" in 2001 despite the distinguished line-up of nationally recognized speakers.) New this year, an "Excellence in Patient Safety Award" will be presented, recognizing the oral presentation that best exemplifies the effective appli- Registration cation of patient safety principles in a clinical care environment. All award A registration form is included in this edition of the Anthem Professional applicants will present their findings in a poster session at the conference, Forum. For your convenience, you may register one of three ways — mail, with three finalists selected to present their findings during an afternoon fax or online. For multiple registrations or special assistance, call (804) breakout session. Conference attendees will cast votes to select the winner. 643-6631. Conference Speakers When registering, please complete the registration form and include payment. Visit the VIPC&S Web site at www.vipcs.org for conference details. The conference will host a nationally recognized lineup of speakers, including keynote speaker Dr. Atul Gawande, a Register by Mail: Harvard Medical School professor and staff writer for the Lara W. Knowles New Yorker magazine. He is a gifted writer as illustrated VIPC&S Planning Committee in his first collection of essays, Complications: A 1200 East Clay Street Surgeon's Notes on an Imperfect Science, as Dr. Richmond, VA 23219 Gawande describes both medical mishaps and awe-inspir- ing surgical techniques with authoritative ease. Dr. Register by Fax: Gawande received his undergraduate degree from Stanford Fax Number: (804) 788-9987 University in 1987and a M.A. degree from Oxford Register Online: University in 1989. In 1995, he earned his medical degree Log on to Web site at: www.vipcs.org from the Harvard Medical School and is a Rhodes Scholarship recipient. Dr. Atul Gawande, Physician and Author Other invited speakers for the conference include: Additional Information Frank Christopher Diana Artemis Visit the VIPC&S Web site at www.vipcs.org to view additional information Producer, Founding Advisor, about the upcoming conference. You'll find the entire conference agenda, 2006 PBS Documentary Consumers Advancing Patient speakers and registration information and forms. Information regarding "Remaking American Medicine" Safety and Volunteer; continuing education credits is also available on the Web. Patient & Family Advisory Beverly Johnson VIPC&S believes that creating a forum for sharing knowledge about health care errors is Council, NPSF essential for improving patient safety and assuring public trust, and that the interest of the President and CEO, public can be best served by adopting the most effective evidence-based methods available Institute for Family Centered Care James B. Conway to prevent avoidable patient injury due to medical errors. The VIPC&S annual conference Executive Vice President and strives to bring together health care organizations and leaders from diverse disciplines who Charles Darby share a commitment to advancing patient safety. Chief Executive Officer, Agency for Healthcare Research Dana Farber Cancer Institute; and Quality IHI Representative Anton J. Kuzel, MD, MHPE Professor and Chair, Department of Family Medicine, Virginia Commonwealth University ANTHEM PROFESSIONAL FORUM 10 APRIL 2005 ENHANCING HEALTH CARE DELIVERY: A Patient-Centered Paradigm May 25, 2005 • Greater Richmond Convention Center CONFERENCE REGISTRATION Mr./Ms./Mrs./Dr. First Name Last Name MI Profession (check 1 or more): M.D. R.N. Ph.D. M.P.H. Pharmacist Other: Title Organization Address City State Zip Phone Fax E-mail I would like to attend the following breakout session: (3:00 - 4:30 PM — PLEASE CHOOSE 1) Track 1 - Patient Safety Fellowship Showcase Track 2 - Virginia-Based Best Practices Track 3 - A Conversation About Preventable Track 4 - "Remaking American Medicine:" Expanding Problems in Primary Health Care the Model of the New Practitioner, Hospital, Anton J. Kuzel, M.D., M.H.P.E. and Patient to Entire Communities Frank Christopher and Lee Allen Conference fee: $50 for VA health care professionals and consumers $25 for Virginia students $100 Out-of-state fee PAYMENT METHOD Enclosed is check # in the amount of $ (Payable to "VIPC&S") Charge my credit card: VISA MasterCard # in the amount of $ The name on the card is The expiration date is CANCELLATION POLICY: Because of the nominal cost of this conference, there will be NO REFUNDS. Conference registrations are, however, transferable. If, for any reason, the event is cancelled, we do not accept responsibility for covering airfare, hotel or other costs incurred. YOU CAN REGISTER: 1. ONLINE: www.vipcs.org 2. BY MAIL: Lara W. Knowles, VIPC&S Conference Planning Committee 1200 East Clay Street, Richmond, VA 23219 3. BY FAX: (804) 788-9987 (If you wish to fax this form and you will be paying by check, please indicate that the check is in the mail.) Space is limited, so please register today! If special accommodations are needed, please contact Lara Knowles at (804) 643-6631. For more details on speakers and the program, see our Web site at www.vipcs.org or call (804) 643-6631. ANTHEM PROFESSIONAL FORUM 11 APRIL 2005 B U S I N E S S U P DAT E Anthem's Quality Improvement Program Anthem's Quality Improvement (QI) Program seeks to ensure Improving Service that our members receive the best possible medical care and Anthem evaluates member satisfaction on an annual basis to levels of service. identify areas for improvements such as coverage,customer Feedback from our members and providers is an important service and physician networks. aspect of the QI Program,as it helps us to determine opportunities To ensure a broad network of providers,Anthem monitors for improvement.WithAnthem's QI program,we continue to seek the number of physicians in our networks,as well as the new ways to provide new levels of excellence with respect to mem- geographic distribution of those physicians. bers and providers.To this end,here are some of the waysAnthem is Striving to improve access for our members to quality care, working to improve our service to you and our members. Anthem monitors the accessibility of physicians.This Improving Care includes evaluating how long it takes members to receive Anthem offers disease management programs for chronic appointments with network physicians and evaluating after- conditions such as asthma and diabetes to our Anthem hours accessibility of network physicians. HealthKeepers members.These programs help members To that end, Anthem's provider agreements stipulate that better manage their health and encourage them to follow medical care must be available to members 24 hours a day, recommended treatment plans. seven days a week.In addition,the agreements require the Anthem annually collects Health Plan Employer Data timely scheduling of appointments.Routine appointments, Information Set (HEDIS") data for our HMOs.Measures for example,must be scheduled within two weeks of the track the use of key preventive services like mammography, member's request.Preventive care,including routine exams, Pap smears and childhood immunizations.Other measures must be performed within 60 days of the member's request. address care rendered for chronic conditions such as depres- Anthem reviews reasons for member complaints and appeals sion,high blood pressure and asthma.Anthem continuously to determine areas for improvement in health plan opera- works to improve these rates by sharing this information tions,customer service,physician networks and so on. with our network providers often in conjunction with clinical To enhance service levels to providers and members,Anthem practice guidelines. monitors ongoing service-related indicators,such as tele- Anthem evaluates the continuity and coordination of care phone wait times,claims processing cycle times,the percent- between primary care physicians and specialists,as well as age of member identification cards completed within specific between primary care physicians and behavioral health time frames and so forth. providers. If you would like more information about these and other Anthem adopts clinical practice guidelines with input from elements of our QI program,or if you would like information participating physicians and monitors compliance with regarding achievements of the QI program,please write: selected guidelines. Anthem Blue Cross and Blue Shield As appropriate,Anthem reviews the medical records of Quality Improvement Coordinator physicians,offering suggestions for improvements.Examples Mail Drop 43K of evaluative criteria include: 2221 Edward Holland Drive Richmond, VA 23230 • Confidentiality of medical records is maintained. • Medical history is appropriately documented. • Preventive services are appropriately recorded. • Continuity of care between the primary care physician and other providers is documented. ANTHEM PROFESSIONAL FORUM 12 APRIL 2005 D E N TA L D E TA I L S Attention Dental Professionals: OSHA Training Seminars on Tap for July and September TThe Occupational Safety and Health Administration (OSHA) requires that Registration all dental professionals and staff receive training and education on current Reservations are required, as seating is limited. Registration is OSHA requirements each year. Furthermore, individuals must receive infor- accepted as requests are received, so please register early. There mation on standards for blood-borne pathogens and other changes in will be NO CONFIRMATION of your registration; however, if the session OSHA requirements. you are requesting is filled to capacity, Anthem will notify you. Please take As a courtesy to dental and oral surgery offices that participate in time now to select a session and complete the registration form. Anthem's dental networks, Anthem will offer the OSHA seminars — at no charge — in July and September in locations across the state. Please Seminar Topics make plans now to attend a session. Dentists, dental hygienists and dental Anthem will review the following general categories in the seminars: assistants completing an Anthem OSHA seminar will receive continuing 1. Record Keeping Requirements – Includes information about the dental education (CDE) credits. training, exposure control, hazard communication, and emergency * Anthem Blue Cross and Blue Shield has been designated and approved by the Virginia Academy of General Dentistry (AGD). This sponsor's formal CDE pro- action. grams are accepted by the AGD for membership maintenance, fellowship and 2. Hazard Communication – Includes information on proper handling of mastership credits. The current term of approval extends from March 1, 2004, to March 1, 2008. hazardous chemicals. The Anthem-sponsored seminars address OSHA requirements when you: 3. Emergency Action – Provides detailed information on how to respond to emergency situations for employee safety. Hire new employees. 4. General Duty Safety – Reviews Ergonomics and other employee Document employee training to meet OSHA standards. health and safety issues. Report incidental exposure accidents and other situations according to 5. Blood Borne Pathogens – Explains how to protect yourself and your legal requirements. employees from blood and other body fluid contamination. OSHA Certification Dates and Locations. Please Indicate Choice. (for providers participating with Anthem) MANASSAS RICHMOND NEWPORT NEWS July 19, 2005 (Tuesday) July 20, 2005 (Wednesday) July 21, 2005 (Thursday) Comfort Suites – Manassas Anthem Blue Cross and Blue Shield Omni Hotel – Newport News Ballroom Davis Center – Tidewater Room Rainbow Ballroom 7350 Williamson Boulevard 2015 Staples Mill Road 1000 Omni Boulevard Manassas, VA 20109 Richmond, VA 23230 Newport News, VA 23601 (703) 686-1100* (804) 354-2338* (757) 873-6664* 12:30 – 1:30 p.m. Sign-in 12:30 – 1:30 p.m. Sign-in 12:30 – 1:30 p.m. Sign-in 1:30 – 4:30 p.m. OSHA Session 1:30 – 4:30 p.m. OSHA Session 1:30 – 4:30 p.m. OSHA Session BRISTOL ROANOKE CHARLOTTESVILLE September 20, 2005 (Tuesday) September 21, 2005 (Wednesday) September 22, 2005 (Thursday) Holiday Inn Hotels and Suites Clarion Hotel Roanoke Airport Holiday Inn Ballroom A Ballroom A, B, C University Area & Conference Center 3005 Linden Drive 3315 Ordway Drive, NW Presidential Ballroom Bristol, VA 24202 Roanoke, VA 24017 1901 Emmett Street (276) 466-7725* (540) 362-4500* Charlottesville, VA 22901 12:30 – 1:30 p.m. Sign-in 12:30 – 1:30 p.m. Sign-in (434) 977-7700* 1:30 – 4:30 p.m. OSHA Session 1:30 – 4:30 p.m. OSHA Session 12:30 – 1:30 p.m. Sign-in 1:30 – 4:30 p.m. OSHA Session Seating is limited. Please submit your registration as soon as possible. *You may contact the hotels for directions; however, you must contact Anthem to REGISTER for these seminars. Name of Dental Office Name of Attendee Provider Number Name of Attendee Phone Number (Including Area Code) Name of Attendee You may fax your registration to (804) 354-3029, Attention OSHA Seminar Registration, or mail your registration to the following address: Anthem Services, Inc. • P.O. Box 27401 • OSHA Registration/Mail Drop VA43A • Richmond, VA 23279 There will be NO CONFIRMATION of your registration; however, if the session you are requesting is filled to capacity, Anthem will notify you. ANTHEM PROFESSIONAL FORUM 13 APRIL 2005 D E N TA L D E TA I L S Dental Office Seminars Available Please make plans now to attend one of Anthem's dental office seminars Registering for Dental Office Seminars offered at no charge to participating dental and/or oral surgery profession- To register for a seminar, please submit your completed reservation form als and their office staff. The informative seminars address claims filing, either by fax or by mail to: current Anthem updates, Anthem Point of Care and much more. Fax Number: OR Mailing Address: Special Note: (804) 354-3029 Anthem Blue Cross and Blue Shield Anthem's dental office seminars should not be confused with the Attention: Dental Office Seminars seminars offered through the annual Occupational Safety and Health Mail Drop VA43A Administration (OSHA). We will offer OSHA seminars in July, so please P.O. Box 27401 the schedule in this edition of the Anthem Professional Forum. Richmond, VA 23279 Cancellations If you register and then find you cannot attend, please call (804) 354-2338 to cancel as soon as possible or at least 24 hours in advance of the semi- nar. We can then assign your seat to another. Please note that your reg- istration will not be confirmed, but you will be contacted if the ses- sion you have selected is full. Dental Office Seminar Registration Form (for providers participating with Anthem) To register for a dental office seminar, fill out this form completely and fax OR mail it to: FAX: (804) 354-3029 OR MAIL: ANTHEM Blue Cross and Blue Shield, Attn: Dental Office Seminars, Mail Drop VA43A, P.O. Box 27401, Richmond, VA 23279 PLEASE NOTE THERE WILL BE NO CONFIRMATION OF YOUR REGISTRATION. Attendance is by reservation only, and we can accommodate up to two people from each However, we will notify you if the seminar is either FULL or CANCELLED. dental office. If you register and then cannot attend, please call (804) 354-2338 to cancel 24 hours in advance of the seminar or as soon as you know. When registering, please remember: These free seminars are for the office personnel of DDSs and DMDs only. Other physician Because comfort levels vary and meeting rooms cannot be temperature controlled, specialties, such as mental health, MDs and DOs receive separate training and will be noti- we suggest bringing a sweater or light jacket. fied of those seminars. SEMINAR DATE AND TIME LOCATION ATTENDEE #1 ATTENDEE #2 PROVIDER NAME ANTHEM PROVIDER NUMBER SPECIALTY ADDRESS CITY/STATE/ZIP PHONE NUMBER (INCLUDING AREA CODE) FAX NUMBER (INCLUDING AREA CODE) E-MAIL ADDRESS ANTHEM PROFESSIONAL FORUM 14 APRIL 2005 D E N TA L D E TA I L S 2005 Dental Office Seminar Schedule DATE TIME REGION LOCATION/ADDRESS May 10 10 a.m. – 12 p.m. Northern Culpeper County Library, Meeting Room, 271 Southgate Shopping Center, Culpeper, VA 22701 * May 24 10 a.m. – 12 p.m. Central Anthem Blue Cross and Blue Shield, Davis Center, Virginia Room, 2015 Staples Mill Road, Richmond, VA 23230 June 7 10 a.m. – 12 p.m. Northern Samuels Public Library, 538 Villa Avenue, Front Royal, VA 22630 * June 23 10 a.m. – 12 p.m. Eastern Sentara Virginia Beach General Hospital, Health Education Center, Room A, 1060 1st Colonial Road, Virginia Beach, VA 23454 * July 12 10 a.m. – 12 p.m. Northern Anthem Blue Cross and Blue Shield, Chantilly Office, 3800 Concorde Parkway, Chantilly, VA 22021 * July 26 10 a.m. – 12 p.m. Western Anthem Blue Cross and Blue Shield, Roanoke Office, NBC Bank Building, 111 Franklin Road, 3rd Floor, Room A, Roanoke, VA 24011 Note: Call Anthem at (804) 354-2338 for parking information. * August 9 10 a.m. – 12 p.m. Western Johnston Memorial Hospital, 3rd Floor Conference Room B, 351 Court Street, NE, Abingdon, VA 24210 August 23 10 a.m. – 12 p.m. Eastern Chesapeake Central Library, 298 Cedar Road, Meeting Room #2, 1st Floor, Chesapeake, VA 23322 * September 13 10 a.m. – 12 p.m. Central Mary Washington Hospital, Classroom B, 1001 Sam Perry Boulevard, Fredericksburg, VA 22401 * Refreshments will be provided in these sessions only ANTHEM PROFESSIONAL FORUM 15 APRIL 2005 BULLETIN BOARD Anthem's Medical Office Seminars Off to a Good Start Anthem's 2005 medical office seminars are already under way and off to a good start in all regions. Offered at no charge, the seminars are designed Registration for participating new and existing network physicians, such as medical Central, Eastern and Northern Regions ONLY doctors (MD), doctors of osteopathy (DO) or doctors of podiatric medicine • FAX: (804) 354-2979 (DPM). Please note that the medical office seminars should not be OR confused with Anthem's upcoming BlueCard® and electronic filing • MAIL: Anthem Blue Cross and Blue Shield Attn: Medical Office Seminars seminars. Our medical office seminars address: Mail Drop VA43C Claims filing P. O. Box 27401 Richmond, VA 23279 Anthem/WellPoint merger Western Region ONLY Commonwealth of Virginia group (COVA Care) To register for a medical office seminar in the western Federal Employee Program (FEP) region, submit your completed form: Medicaid HMO Expansion • FAX: (540) 853-3065 OR Medicare Advantage • MAIL: Anthem Blue Cross and Blue Shield Performance Extra Program Attn: WESTERN Medical Office Seminars Mail Drop VAG5C Utilization Management P. O. Box 13047 Point of Care Roanoke, VA 24030 Other timely updates The schedule for the northern, eastern, central and western regions is presented below. Medical Office Seminar Registration Form PLEASE NOTE THERE WILL BE NO CONFIRMATION OF YOUR REGISTRATION. In order to allow as many practices to be represented as possible, we can We will only notify you if the seminar is either FULL or CANCELLED. accommodate up to two people from each medical practice. IMPORTANT! When registering, please remember: If you register and then cannot attend, please call to cancel at least 24 These free seminars are for MDs, DOs and DPMs only, and their office per- hours in advance or as soon as you know to allow us time to assign your sonnel. Non-physician specialties, such as mental health and dental offices, seat to someone else. Call (804) 678-0405 to cancel seminar registrations receive separate training and will be notified of those seminars. in the central, eastern and northern regions. For the western region, call (540) 853-5077 to cancel. Please register in your appropriate region and for the desired date/time of seminar. For your comfort, we urge you to bring a sweater or jacket, as seminar meeting rooms are often cool and cannot be temperature-controlled. Registration is either by fax OR mail, NOT both, to avoid duplication. All sessions are "Brown bag lunch" or "on your own" unless otherwise specified. Beverages will be provided. SEMINAR DATE AND TIME LOCATION ATTENDEE #1 ATTENDEE #2 PROVIDER NAME ANTHEM PROVIDER NUMBER SPECIALTY ADDRESS CITY/STATE/ZIP PHONE NUMBER (INCLUDING AREA CODE) FAX NUMBER (INCLUDING AREA CODE) E-MAIL ADDRESS ANTHEM PROFESSIONAL FORUM 16 APRIL 2005 BULLETIN BOARD 2005 Medical Office Seminars — WESTERN Region Only DATE TIME REGION LOCATION/ADDRESS May 3 10 a.m. – 1 p.m. Western Lynchburg Public Library, 2315 Memorial Avenue, Lynchburg, VA 24501 May 6 ED – FILLED TO–CAPACITY 1 p.m. 4 p.m. Eastern Chesapeake General Hospital, Lifestyle and Fitness Center, 800 Battlefield Boulevard North, Chesapeake, VA 23320 CLOS May 12 10 a.m. – 1 p.m. Western Four Points Sheraton, 1400 East Market Street, Harrisonburg, VA 22801 May 13 1 p.m. – 4 p.m. Central Community Memorial Health Center, Education Center, 1st Floor, Room 101, Buena Vista Circle, South Hill, VA 23970 June 1 1 p.m. – 4 p.m. Eastern Shore Memorial Hospital, 6th Floor Board Room, 9507 Hospital Avenue, Nassawadox, VA 23413 June 7 10 a.m. – 1 p.m. Western Wythe County Community Hospital, Wythe/Bland Conference Center (Beside Hospital) 600 West Ridge Road, Wytheville, VA 24382 June 8 10 a.m. – 1p.m. Western Clinch Valley Medical Center, Classroom 2, Basement Level, 2949 West Front Street, Richlands, VA 24641 June 15 10 a.m. – 1p.m. Western Roanoke Higher Education Center, 108 North Jefferson Street, Roanoke, VA 24016 Validated parking available in the Gainsboro Parking Garage adjacent to building June 22 10 a.m. – 1 p.m. Western Holiday Inn Staunton, Ballroom, Interstate 81, Exit 225, 152 Fairway Lane, Staunton, VA 24401 June 23 10 a.m. – 12:30 p.m. Central Bon Secours Memorial Regional Medical Center, Medical Office Building 1, 1st Floor, 8220 Meadowbridge Road, Mechanicsville, VA 23116, June 30 12 p.m. – 3 p.m. Eastern Riverside Conference Center, Warwick Medical and Professional Center, Building 6, Suite B, 12420 Warwick Boulevard, Newport News, VA 23606 July 13 10 a.m. – 1 p.m. Western Johnston Memorial Hospital, 3rd floor Conference Center, Room C, 351 North Court Street, Abingdon, VA 24210 July 15 1 p.m. – 4 p.m. Northern Virginia Hospital Center (formerly Arlington Hospital), John T. Hazel Auditorium, 1701 N. George Mason Drive, Arlington, VA 22205 July 19 1 p.m. – 4 p.m. Eastern Bon Secours DePaul Hospital, Price Auditorium, 150 Kingsley Lane, Norfolk, VA 23505 July 26 1 p.m. – 4 p.m. Western Norton Community Hospital, Day Room, 100 15th Street, Norton, VA 24273 August 17 10 a.m. – 1 p.m. Western Wellmont Bristol Regional Medical Center, Magnolia Room, 1 Medical Park Boulevard, Bristol, TN 37620 August 23 1 p.m. – 4 p.m. Northern Prince William Hospital, 4th Floor Conference Rooms A & B, 8700 Sudley Road, Manassas, VA 20110 August 24 10 a.m. – 1 p.m. Western Carilion New River Valley Medical Center, Fireside Room A, Radford, VA 24141 September 16 10 a.m. – 1 p.m. Western Twin County Community Hospital, 200 Hospital Drive, Twin County Room, Galax, VA 24330 September 20 9:30 a.m. – 12:30 p.m. Central CJW Medical Center, Johnston-Willis Campus, 1st Floor, Main Hospital Auditorium, 1401 Johnston-Willis Drive, Richmond, VA 23235 September 29 10 a.m. – 1 p.m. Western Danville Regional Health System, Hoover Auditorium, 142 South Main Street, Danville, VA 24541 October 7 12 p.m. – 3 p.m. Central Southside Regional Medical Center, 1st Floor, Private Dining Room, 801 South Adams Street, Petersburg, VA 23803 November 8 1 p.m. – 4 p.m. Northern Loudoun Hospital, Loudoun Professional Office Building, Conference Rooms A&B, 44055 Riverside Parkway, Leesburg, VA 20176 * Western region seminars are indicated in "blue." ANTHEM PROFESSIONAL FORUM 17 APRIL 2005 BULLETIN BOARD Ancillary Provider Seminars — Make Plans to Attend a Session Anthem Blue Cross and Blue Shield's ancillary office provider seminars Sign Up now for a 2005 Ancillary Provider Seminar began in March and are scheduled throughout the year. Please make plans Register early to ensure your choice of seminar locations. When making to attend a session tailored for your provider specialty for both new and plans to attend a seminar, ensure the seminar scheduled for a particular experienced billers. day is for your ancillary provider type and will meet your needs. (Refer to Anthem continues to offer these seminars — at no charge to partici- the seminar type column.) pating ancillary providers — in convenient locations across the state. The Our seminars are designed to make doing business with Anthem easier, following provider types* are invited to attend: addressing topics like ID card information, claims filing procedures, current Audiologists Laboratories updates about Medical Management and product changes. In addition, the Certified Nurse Midwives Medical Equipment Suppliers seminars include information on Anthem Point of Care, our Web-based Chiropractors Opticians application that puts Internet technology to work with secure access to Ground Ambulance Providers Optometrists pertinent information like claims and benefits. We have provided our semi- Home Infusion Therapy Physical, Speech and nar schedule in this edition of the Anthem Professional Forum. Providers (I.V. Therapy) Occupational Therapists To Register by Fax OR Mail *Medical doctors, dentists and other non-ancillary health care pro- fessionals attend separate seminars tailored for their office needs. Please submit your completed reservation form to: Additionally, Anthem offers office seminars for home health agencies, hos- Fax Number: OR Mailing Address: pices, dialysis centers and skilled nursing facilities using UB-92 claim forms to (804) 354-3029 Anthem Blue Cross and Blue Shield file claims. We understand the demands of busy practices and recognize that Attention: Ancillary Provider Network Management Seminars some participants may have difficulty attending offsite seminars. With that in Mail Drop VA43A mind, Anthem will offer an additional training opportunity through in-office P.O. Box 27401 seminars. Please call (804) 678-1014 to schedule an in-office session. Richmond, VA 23279 Seating is limited, so if you find you cannot attend please call (804) 354-2338. This will allow us to assign your seat to another. Ancillary Providers Seminar Registration Form (for providers participating with Anthem) • Ambulance Providers • Dialysis Centers • Hospices • Optometrists • Audiologists • Home Health Agencies • Laboratories • Physical, Speech and • Certified Nurse Midwives • Home Infusion (I.V. Therapy) • Medical Equipment Suppliers Occupational Therapists • Chiropractors Providers • Opticians • Skilled Nursing Facilities To register for an ancillary provider seminar, fill out this form completely and fax OR mail to: FAX: (804) 354-3029 OR MAIL: ANTHEM Blue Cross and Blue Shield, Attn: Ancillary Provider Network Management Seminars, Mail Drop VA43A, P.O. Box 27401, Richmond, VA 23279 PLEASE NOTE THERE WILL BE NO CONFIRMATION OF YOUR REGISTRATION. As space is limited, attendance will be by reservation only. If you register However, we will notify you if the seminar is either FULL or CANCELLED. and then find you cannot attend, please call (804) 354-2338 to cancel as When registering, please remember: soon as possible or at least 24 hours in advance of the seminar. These seminars are for the office personnel of the particpating provider Because comfort levels vary and meeting rooms cannot be temperature con- types listed at the top of this page. Training seminars for other provider trolled, we suggest bringing a sweater or light jacket. types such as MDs, DOs, DDS, DMDs and Mental Health have a separate training schedule. SEMINAR DATE AND TIME LOCATION ATTENDEE #1 ATTENDEE #2 PROVIDER NAME ANTHEM PROVIDER NUMBER PROVIDER TYPE ADDRESS CITY/STATE/ZIP PHONE NUMBER (INCLUDING AREA CODE) FAX NUMBER (INCLUDING AREA CODE) E-MAIL ADDRESS ANTHEM PROFESSIONAL FORUM 18 APRIL 2005 BULLETIN BOARD 2005 Ancillary Provider Seminar Schedule DATE TIME REGION SEMINAR TYPE LOCATION/ADDRESS May 4 10 a.m. – 1 p.m. Northern Physical Therapy, Speech Therapy, Anthem Blue Cross and Blue Shield, Chantilly Office, Occupational Therapy & Chiropractor Providers 3800 Concorde Parkway, Chantilly, VA 22021 Experienced Billers May 13 10 a.m. – 1 p.m. Western Physical Therapy, Speech Therapy, Centra Health Inc., MSO Conference Room, Occupational Therapy & Chiropractor Providers 1204 Fenwick Drive, Lynchburg, VA 24502 Experienced Billers May 18 10 a.m. – 1 p.m. Central Physical Therapy, Speech Therapy, Martha Jefferson Hospital, Education Center, Occupational Therapy & Chiropractor Providers Kessler Conference, 320 10th Street, Charlottesville, VA 22902 Experienced Billers May 24 1:30 p.m. – 4:30 p.m. Eastern Physical Therapy, Speech Therapy, Mary Immaculate Hospital, Sister Sidelia Room, Occupational Therapy & Chiropractor Providers 2 Bernardine Drive, Newport News, VA 23602 Experienced Billers June 8 10 a.m. – 1 p.m. Western Medical Equipment Providers Anthem Blue Cross and Blue Shield, Roanoke Office, All Lines of Business 602 South Jefferson Avenue, 1st Floor Jefferson Room, Roanoke, VA 24011 June 15 1:30 p.m. – 4:30 p.m. Central Medical Equipment Providers Henrico Doctors' Hospital, Williamsburg Room B, All Lines of Business 1602 Skipwith Road, Richmond, VA 23229 June 22 9 a.m. – 12 p.m. Eastern Medical Equipment Providers Sentara Virginia Beach General Hospital, All Lines of Business Health Education Center, 1060 1st Colonial Road, Virginia Beach, VA 23454 June 29 10 a.m. – 1 p.m. Northern Medical Equipment Providers Prince William Hospital, 4th Floor Conference Room A, All Lines of Business 8700 Sudley Road, Manassas, VA 20110 July 19 9 a.m. – 12 p.m. Central Home Health Agencies, Skilled Nursing Facilities, Anthem Blue Cross and Blue Shield, Davis Center, Hospices, Dialysis Centers, Virginia Room, 2015 Staples Mill Road, Richmond, VA 23229 (UB-92 Billers) July 20 10 a.m. – 1 p.m. Eastern Home Health Agencies, Skilled Nursing Facilities, DePaul Hospital, Price Auditorium A, 150 Kingsley Lane, Hospices, Dialysis Centers, Norfolk, VA 23505 (UB-92 Billers) July 26 10 a.m. – 1 p.m. Northern Home Health Agencies, Skilled Nursing Facilities, Anthem Blue Cross and Blue Shield, Chantilly Office, Hospices, Dialysis Centers, 3800 Concorde Parkway, Chantilly, VA 22021 (UB-92 Billers) July 28 1 p.m. – 4 p.m. Western Home Health Agencies, Skilled Nursing Facilities, Fralin and Waldron Office Park, Building E, Suite 200, Hospices, Dialysis Centers, 2917 Penn Forest Boulevard, Roanoke, VA 24018 (UB-92 Billers) September 12 10 a.m. – 1 p.m. Western Introductory Billing Seminar Anthem Blue Cross and Blue Shield, Roanoke Office, For all new Ancillary CMS-1500 Billers 602 South Jefferson Avenue, 1st Floor Jefferson Room, Roanoke, VA 24011 September 14 10 a.m. – 1 p.m. Northern Introductory Billing Seminar Prince William Hospital, 4th Floor Conference Room A, For all new Ancillary CMS-1500 Billers 8700 Sudley Road, Manassas, VA 20110 September 20 9 a.m. – 12 p.m. Central Introductory Billing Seminar Henrico Doctors' Hospital, Williamsburg Room A, For all new Ancillary CMS-1500 Billers 1602 Skipwith Road, Richmond, VA 23229 September 28 9 a.m. – 12 p.m. Eastern Introductory Billing Seminar Sentara Virginia Beach General Hospital, For all new Ancillary CMS-1500 Billers Health Education Center, 1060 First Colonial Road, Virginia Beach, VA 23454 October 5 10 a.m. – 1 p.m. Northern Physical Therapy, Speech Therapy, Mary Washington Hospital, Training Room A & B, Occupational Therapy & Chiropractor Providers 1001 Sam Perry Boulevard, Fredericksburg, VA 22401 Experienced Billers October 11 10 a.m. – 1 p.m. Western Physical Therapy, Speech Therapy, Virginia Baptist Hospital, Centra Health Inc., Occupational Therapy & Chiropractor Providers Craddock Auditorium, 3300 Rivermont Avenue, Experienced Billers Lynchburg, VA 24503 October 19 1:30 p.m. – 4:30 p.m. Eastern Physical Therapy, Speech Therapy, Mary Immaculate Hospital, Sister Sidelia Room, Occupational Therapy & Chiropractor Providers 2 Bernardine Drive, Newport News, VA 23602 Experienced Billers October 26 9 a.m. – 12 p.m. Central Physical Therapy, Speech Therapy, CJW Johnston-Willis Hospital, 1st Floor, Main Auditorium, Occupational Therapy & Chiropractor Providers 1401 Johnston Willis Drive, Richmond, VA 23235 Experienced Billers Anthem offers ancillary provider office seminars for the provider types below. Please refer to the "Seminar Type" column in the above schedule to ensure you are registering for the appropriate office seminar based on your ancillary provider type. • Ambulance Providers • Dialysis Centers • Hospices • Optometrists • Audiologists • Home Health Agencies • Laboratories • Physical, Speech and • Certified Nurse Midwives • Home Infusion (I.V. Therapy) • Medical Equipment Suppliers Occupational Therapists • Chiropractors Providers • Opticians • Skilled Nursing Facilities ANTHEM PROFESSIONAL FORUM 19 APRIL 2005 P r s r t S t d M a il U . S . Po s t a g e PAID Anthem Professional Forum Manchester, NH Permit 197 2221 Edward Holland Drive Richmond,VA 23230 Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia,Inc.Anthem Blue Cross and Blue Shield and its affiliated HMOs, HealthKeepers,Inc.,Peninsula Health Care,Inc.and Priority Health Care,Inc., are independent licensees of the Blue Cross and Blue Shield Association. ® Registered marks Blue Cross and Blue Shield Association. H I PA A U P DAT E HIPAA National Provider Identifier Coming In 2005 Anthem Blue Cross and Blue Shield is committed to delivering Ultimately, the NPI will replace all your existing identification distinctive service.Part of that commitment includes compli- numbers including Medicare, Medicaid and all payers'identifi- ance with and support of the Health Insurance Portability and cation numbers including your Anthem-assigned provider Accountability Act of 1996 (HIPAA).The HIPAA National identification number. Provider Identifier Final Rule (NPI) issued Jan.23,2004,offers Look for more information about NPI use with Anthem each physician,health care professional and institution one in subsequent articles appearing in the Anthem Professional unique identifier for all transactions related to the rendition of Forum. and payment for health care services.Here is important infor- Covered entities — (health care providers,clearinghouses mation that you need to know about NPI: and health plans) — will be required to use NPIs no later The Centers for Medicare and Medicaid Services (CMS) will than May 23,2007;(small health plans are allowed an oversee the NPI process. additional 12 months to comply). To obtain your NPI,physicians,health care professionals and To learn more about NPI from CMS,please visit online institutions will be required to submit an application to www.cms.hhs.gov/hipaa/hipaa2/ or call the CMS HIPAA CMS.You may obtain these applications from CMS'Web site, Hotline at (866) 282-0659.To help meet your compliance efforts, listed below,in the coming months.Going forward,CMS may we've expanded our newsletters,www.hipaa.anthem.com and offer additional application options. www.edi.anthem.com to include NPI information specific to NPI applications will be accepted by CMS beginning Anthem Blue Cross and Blue Shield.We encourage you to routine- May 23,2005. ly review these sites to obtain the most up-to-date information. 20 APRIL 2005
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This strong class begins in standing poses to prepare you for deep forward bends, twists and hip openers, culminating in the beautiful and powerful Yogi's Staff (Yogadandasana).
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Latest Supercontinents Stories
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Pangea, a single supercontinent, dominated the Earth during the Permian era with animal and plant life dispersed broadly across the land. This disbursement is documented by identical fossil species found on multiple modern continents.
Latest Supercontinents Reference Libraries
North America is a continent completely within the Northern Hemisphere and almost completely within the Western Hemisphere. It's also considered a northern subcontinent of the Americas. It's bordered to the north by the Arctic Ocean, to the west and south by the Pacific Ocean, to the southeast by South America and the Caribbean Sea, and to the east by the Atlantic Ocean. This continent covers an area of approximately 9,540,000 sq miles, about 4.8 percent of the plants surface or about...
The Paleoproterozoic is the first of three subdivisions of the Proterozoic Eon (occurring from 2.5 billion to 1.6 billion years ago (Ga). This period is marked by the first stabilization of the continents, and also when cyanobacteria--a type of bacteria that uses biochemical processes of photosynthesis to produce oxygen--evolved. Experts have found paleontological evidence that during at least part of the Paleoproterozoic era, about 1.8 Ga, the earth year was about 450 days long, with days...
The Archean (formerly Archaeozoic) is a geologic eon between the Hadean and Proterozoic eons. The Archean Eon begins at roughly 3.8 billion years ago (Ga) and ends at about 2.5 Ga. But unlike all other geological ages, which are based on stratigraphy, The Archean eon is defined chronometrically. The lower boundary of 3.8 Ga has also not been officially recognized by the International Commission on Stratigraphy. The name Archean is derived from the ancient Greek (Arkhe), meaning...
- To play, gamble.
- To impose upon; delude; trick; humbug; also, to joke; chaff.
- A deceitful game or trick; trickery; humbug; nonsense.


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Guarding your girl linked to sperm quality in humans
Men who perform "mate guarding" behaviours such as staying close to their wife or girlfriend at a party are likely to have poorer-quality sperm than men who do not, research suggests.
Men who perform "mate guarding" behaviours such as staying close to their wife or girlfriend at a party are likely to have poorer-quality sperm than men who do not, research suggests.
Vitamin D deficiency in mothers leading up to and during pregnancy has fundamental consequences for their offspring's brain development, researchers from University of Western Australia and the Telethon Kids ...
WA scientists have helped re-affirm that curcumin, a chemical compound found in turmeric, is a safe and promising treatment for most cancers and other inflammation-driven diseases.
Vitamin D deficiency does not cause depression in later life but may be a marker for depression, a local study suggests.
Women undergoing radiotherapy for breast cancer can use deodorant without fear of increased underarm skin reaction, pain, itching or burning, research suggests.
Interviews with community members who are taking antipsychotic medication for mental health problems have added to growing concerns about how the drugs are administered, their effectiveness against placebo ...
Children playing table tennis on a game console move their arms faster and further than those playing in real life but miss out on the development of key gross motor skills, according to a WA study.
A drug therapy for diabetes treatment is being developed by an international research team led by WA scientists, which combines an existing anti-diabetic drug with bile acids to improve the drug's delivery ...
Scientists have a strange tip for heart disease sufferers: make sure you exercise your ankles.
Allergies and day care attendance increase the risk of severe, recurrent middle-ear infections in toddlers living in Australian cities, according to new research.
Culture influences the link between emotion and depression, according to new research into depression in developing countries.
A review by a UWA scientist into therapies for age-related muscle wasting (sarcopenia) has called into question the suggested use of stem cell therapy as a potential treatment.
Children born to parents who work with paints, glues and other industrial solvents are more likely to develop brain tumours, WA researchers have found.
The popular spice saffron has shown to be a safer alternative to pharmaceutical antidepressants in some instances by producing less severe side effects than medications, according to Murdoch University scientists.
High magnesium intake has been associated with reduced aggressive behaviour in WA adolescents, highlighting the importance of a magnesium-rich diet in emotional and behavioural health.


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Magento Connect
Checkout Fields Manager extension for Magento allows for adding different types of fields to Magento checkout and customer registration page. Collect all the necessary business or marketing info and the customers personal data needed during checkout. Process customer orders faster using the collected data. Customize your checkout to meet your business goals.
Live Demo:
Front-end: http://checkout-fields-manager.demo.aitoc.com/
Back-end: http://checkout-fields-manager.demo.aitoc.com/admin
Please note that the extension is already enabled, there's no need to Manage Aitoc Modules in the back-end of the demo.
CE-compatible version: http://www.aitoc.com/en/magentomods_checkoutfieldsmanager.html
EE-compatible version: http://www.aitoc.com/en/magentomods_checkoutfieldsmanager_ee.html
Bulk and accrual discounts, and inbuilt discounts on support time.
Read more about our support offer.
+ stands for new feature added
* stands for bugfix
* Minor bugs fixes.
+ Allows to export data from the custom fields available at the orders grid along with standard Magento order export to csv and xls;
+ Allows to export to xls the data from selected custom fields matched with order IDs.
+ Displays custom fields at the invoice overview and print invoice in the admin panel.
+ Compatible with Magento 22.214.171.124.
+ Allows to add custom fields to the order grid (except for the date field);
+ Enables Admin to filter orders by custom fields data (except for the date field);
+ Enables Admin to sort orders by custom fields data (except for the date field, checkbox and multiselect);
+ Enables Admin to edit the name of the block that contains order custom data;
+ Enables Admin to edit the custom fields data text style in the order confirmation e-mail.
+ Compatible with Magento 1.4.2.
+ Compatible with Sagepay and Epay payment gateways, when respective modules are installed.
+ SOAP v1, v2 support has been added.
* Bug with Paypal and custom fields in order confirmation e-mails is fixed.
+ Creates additional attributes for customer registration page;
+ Allows to automatically fill out the information from the custom registration fields into the same custom checkout fields.
+ Enables Admin to add additional text without any fields to checkout steps;
+ Active when an order is created/edited via admin panel;
* Minor bugs fixes.
+The extension is compatible with Magento 1.4.1.x.
+ Admin can edit custom data without creating a new order
+ Ability to add default "Please Select" field for dropdown and multi-select fields, which will force to choose a different value.
+ Compatible with Magento 1.3.0;
* Downloadable products.
+ Feature of assigning attributes to websites / stores;
* Saving options of attributes.
Extension Release.
This extension was developed by and is supported by Aitoc
The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.
If you need support for a Magento platform, there are different options for support depending on which Magento platform you are using. Below are links for specific platforms.
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Thousands of Publicly Accessible Printers Searchable On Google 192
from the message-in-a-bottle-on-the-digital-ocean dept.
We've improved Slashdot's video section; now you can view our video interviews, product close-ups and site visits with all the usual Slashdot options to comment, share, etc. No more walled garden! It's a work in progress -- we hope you'll check it out (Learn more about the recent updates).
User-agent: *
Disallow: /
As soon as a spammer figures out how to abuse it.
A little bit of scripting and you can goatse thousands all around the world...
I think the point is, at least it wouldn't be advertised on Google.
You'd be in heap big trouble if a child picked up the printout, I think.
This may fall under the junk fax laws, USCC 18 paragraph 2701. Unlike that nightmare of deliberately overriding state law with federal law that planted "SPAM ME" on the backside of every email user in the US, the old junk fax law actually had teeth in it because it was costing every fax-owning *business* money and time as their fax machines were run out of paper and toner constantly with all the junk fax. So it's a fairly robust law which might include this as electronic communicaitons to a fax/printer/copier machine in most offices.
My DHCP is configured to hand out "public" addresses. Even over WiFi. Is there some reason it shouldn't be?
The idea that NAT is the way things should work is ridiculous -- it makes networking harder in about 25 different ways, makes the Internet a provider-consumer system instead of a peer-to-peer system, and it provides no "protection" beyond what you'd get from any other stateful firewall.
Adding features does not necessarily increase functionality -- it just makes the manuals thicker.


text:
St. Mary's Food Bank looking for strong push in turkey donations
Every year families in Arizona are helped by the St. Mary's Food Bank, especially with turkeys at Thanksgiving.
More than 1,600 holiday food boxes were distributed from the Knight Transportation Client Services Center on Tuesday, bringing the total for the last two days to more than 3,000 boxes.
The number of turkeys given out in the last week is now upwards of 5,000. The food bank is still in need of about 800 turkeys to reach their goal of 7,000.
The need for turkeys is up 10 percent from this time last year.
"We're very far behind [and] the big concern right now is with the amount of people we're seeing the first two days, [Wednesday] we might not have enough turkeys to give away," said food bank spokesman Jerry Brown.
There are people who used to donate who now need help, according to Brown.
Donations can be dropped off at St. Mary's Food Bank or online at www.firstfoodbank.org.
Most Popular
- KTAR Reporter Cooper Rummell
- Pavneet Uppal Labor Lawyer and Regional Manager of Fisher and Phillips Attorneys at Law
- Mitzi Epstein- Founding Member of APPLE (Arizona Parents for Public Education)
- Jim Tilmon - Retired Airline Pilot & Aviation Expert - Germanwings Plane Crash
- Fact or Fiction - Marie Osmond


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model: Angel Dela Torre
makeup: Ryle Young
dress: Rae Cabradilla
concept artist/photographer: Anne Lorraine Uy (me)
pretty ;)Oct 30th, 2013 Reply
Fantastic shot !Oct 28th, 2013 Reply
Your art is very inspirational to all of us artists and at Shadowness we like to thank our amazing artists for all they do, to show our appreciation for you, your artwork has been featured in todays Daily Inspiration #965
Nice workOct 28th, 2013 Reply
Nice work !Oct 28th, 2013 Reply
lovely and nice shotOct 28th, 2013 Reply
Congratulations, anney!
On behalf of my fellow gallery moderators, I am happy to share the news that your beautiful creation was selected for the Daily Feature Award and is now in rotation on the front page of Shadowness!
This piece can be seen under the "star" menu at the top of every page, and it will also be featured in the next issue of "Daily Inspirations"! fb.com/shadowness
wonderful! :)Dec 11th, 2012 Reply


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Electricity Minister A.K. Balan will inaugurate the work on the Barapol small hydro-electric project at Palathumkadavu on November 20.
The project, with an installed capacity of 15 MW, will be set up on the Barapol river, a tributary of the Valapattanam river, in Ayyamkunnu panchayat. The first hydro-electric project in the district, it is being implemented with minimum environmental impact, an official press release said.
The installed capacity of the project has been fixed on the basis of the measurement of the rainwater in the catchment area totalling 260 sq km. As the Brahmagiri wildlife sanctuary in Karnataka is located on one of the banks of the river, steps were taken to ensure that construction activities would not affect the wildlife.
The project includes construction of two conduits below the riverbed for diversion of water to the power house. The main components of the project are two trench weirs being developed in the river, intake pool, power duct, de-silting tank, the power channel having a length of roughly 3 km, a circular forebay tank, three penstock pipes and three turbines with 5 MW capacity each. This is the first small hydro-electric project in South India based on this new technology, the release said.
After generating power, the water diverted for the project would be discharged into the river. The power would be transmitted from the power house to the 110-kV substation at Iritty. The entire Malabar region would benefit from the project.
The estimated cost of the project, which is expected to be completed in 30 months, is Rs.138.44 crore including civil construction works estimated at Rs.74 crore.
Keywords: hydro-electric project, Malabar region


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Central Washington University President James Gaudino has been making the rounds in the Wenatchee Valley in recent weeks, looking for ways that the college might serve this area. He wants to know what the challenges are here in North Central Washington and if there are ways that CWU can be helpful.
This open approach is most welcome and greatly needed. It's wonderful to see this kind of personal engagement.
Gaudino has some creative ideas about how to deliver effective education differently than the traditional model. CWU has had courses delivered here via closed-circuit television as well as on-campus offerings, but Gaudino sees an opportunity to use both technology to deliver more coursework enhanced by face-to-face interactions with a local instructor. The university views satellite campuses like Wenatchee as portals, in recognition of the need to deliver education differently.
Read more of this story in the Wenatchee World.
CWU volunteers, led by Joanne Perez, program manager, Center for Excellence in Leadership, spent spExplore Your Passions In Life And Leisure Classes
CWU's Office of Continuing Education is launching a variety of new public programs for adult learThe 'Burg And Recreation Center Partner On Fitness Frequency
88.1 The 'Burg and University Recreation have partnered on a new music and announcement service ca


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Florence L. Carlson, 95, of Oberlin, died Sunday, February 16, 2014. Service information will be announced. Dicken Funeral Home and Cremation Service, Elyria, is handling arrangements.
You are here: Home - Obituaries - Florence L. Carlson
Florence L. Carlson
Filed on February 18, 2014 by Obituaries
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September 2011, Volume 65, Issue 4, pp 413-419
Date: 07 Dec 2010
Robust stability of recurrent neural networks with ISS learning algorithm
- Choon Ki Ahn
- … show all 1 hide
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In this paper, an input-to-state stability (ISS) approach is used to derive a new robust weight learning algorithm for dynamic neural networks with external disturbance. Based on linear matrix inequality (LMI) formulation, the ISS learning algorithm is presented to not only guarantee exponential stability but also reduce the effect of an external disturbance. It is shown that the design of the ISS learning algorithm can be achieved by solving LMI, which can be easily facilitated by using some standard numerical packages. A numerical example is presented to demonstrate the validity of the proposed learning algorithm.
- Gupta, M.M., Jin, L., Homma, N. (2003) Static and Dynamic Neural Networks. Wiley-Interscience, New York CrossRef
- Kelly, D.G. (1990) Stability in contractive nonlinear neural networks. IEEE Trans. Biomed. Eng. 3: pp. 241-242
- Matsouka, K. (1992) Stability conditions for nonlinear continuous neural networks with asymmetric connections weights. Neural Netw. 5: pp. 495-500 CrossRef
- Liang, X.B., Wu, L.D. (1998) A simple proof of a necessary and sufficient condition for absolute stability of symmetric neural networks. IEEE Trans. Circuits Syst. I 45: pp. 1010-1011 CrossRef
- Sanchez, E.N., Perez, J.P. (1999) Input-to-state stability (ISS) analysis for dynamic neural networks. IEEE Trans. Circuits Syst. I 46: pp. 1395-1398 CrossRef
- Chu, T., Zhang, C., Zhang, Z. (2003) Necessary and sufficient condition for absolute stability of normal neural networks. Neural Netw. 16: pp. 1223-1227 CrossRef
- Chu, T., Zhang, C. (2007) New necessary and sufficient conditions for absolute stability of neural networks. Neural Netw. 20: pp. 94-101 CrossRef
- Rovithakis, G.A., Christodoulou, M.A. (1994) Adaptive control of unknown plants using dynamical neural networks. IEEE Trans. Syst. Man Cybern. 24: pp. 400-412 CrossRef
- Jagannathan, S., Lewis, F.L. (1996) Identification of nonlinear dynamical systems using multilayered neural networks. Automatica 32: pp. 1707-1712 CrossRef
- Suykens, J.A.K., Vandewalle, J., Moor, B. (1999) Lur'e systems with multilayer perceptron and recurrent neural networks; absolute stability and dissipativity. IEEE Trans. Autom. Control 44: pp. 770-774 CrossRef
- Yu, W., Li, X. (2001) Some stability properties of dynamic neural networks. IEEE Trans. Circuits Syst. I 48: pp. 256-259 CrossRef
- Chairez, I., Poznyak, A., Poznyak, T. (2006) New sliding-mode learning law for dynamic neural network observer. IEEE Trans. Circuits Syst. II 53: pp. 1338-1342 CrossRef
- Yu, W., Li, X. (2007) Passivity analysis of dynamic neural networks with different time-scales. Neural Process. Lett. 25: pp. 143-155 CrossRef
- Rubio, J.J., Yu, W. (2007) Nonlinear system identification with recurrent neural networks and dead-zone Kalman filter algorithm. Neurocomputing 70: pp. 2460-2466 CrossRef
- Suykens, J.A.K., Vandewalle, J., Moor, B. (1997) NL q theory: checking and imposing stability of recurrent neural networks for nonlinear modelling. IEEE Trans. Signal Process. 45: pp. 2682-2691 CrossRef
- Sontag, E.D. (1989) Smooth stabilization implies coprime factorization. IEEE Trans. Autom. Control 34: pp. 435-443 CrossRef
- Sontag, E.D. (1990) Further facts about input to state stabilization. IEEE Trans. Autom. Control 35: pp. 473-476 CrossRef
- Jiang, Z.P., Teel, A., Praly, L. (1994) Small-gain theorem for ISS systems and applications. Math. Control Signals Syst. 7: pp. 95-120 CrossRef
- Sontag, E.D., Wang, Y. (1995) On characterizations of the input-to-state stability property. Syst. Control Lett. 24: pp. 351-359 CrossRef
- Christofides, P.D., Teel, A.R. (1996) Singular perturbations and input-to-state stability. IEEE Trans. Autom. Control 41: pp. 1645-1650 CrossRef
- Sontag, E.D. (1998) Comments on integral variants of ISS. Syst. Control Lett. 34: pp. 93-100 CrossRef
- Teel, A.R. (1998) Connections between Razumikhin-type theorems and the ISS nonlinear small gain theorem. IEEE Trans. Autom. Control 43: pp. 960-964 CrossRef
- Xie, W., Wen, C., Li, Z. (2001) Input-to-state stabilization of switched nonlinear systems. IEEE Trans. Autom. Control 46: pp. 1111-1116 CrossRef
- Angeli, D., Nesic, D. (2001) Power characterizations of input-to-state stability and integral input-to-state stability. IEEE Trans. Autom. Control 46: pp. 1298-1303 CrossRef
- Boyd, S., Ghaoui, L.E., Feron, E., Balakrishinan, V. (1994) Linear Matrix Inequalities in Systems and Control Theory. SIAM, Philadelphia
- Gahinet, P., Nemirovski, A., Laub, A.J., Chilali, M. (1995) LMI Control Toolbox. The Mathworks Inc., New York,
- Hopfield, J.J. (1984) Neurons with grade response have collective computational properties like those of two-state neurons. Proc. Natl. Acad. Sci. USA 81: pp. 3088-3092 CrossRef
- Albert, A.E. (1972) Regression and the Moore-Penrose Pseudoinverse. Academic Press, New York
- Strang, G. (1986) Introduction to Applied Mathematics. Wellesley Cambridge Press, Cambridge
- Hunt, K.J., Sbarbaro, D., Zbikowski, R., Gawthrop, P.J. (1992) Neural networks for control systems—a survey. Automatica 28: pp. 1083-1112 CrossRef
- Title
- Robust stability of recurrent neural networks with ISS learning algorithm
- Journal
Nonlinear Dynamics
Volume 65, Issue 4 , pp 413-419
- Cover Date
- 2011-09-01
- 10.1007/s11071-010-9901-5
- Print ISSN
- Online ISSN
- Publisher
- Springer Netherlands
- Additional Links
- Topics
- Keywords
- Input-to-state stability (ISS) approach
- Weight learning algorithm
- Dynamic neural networks
- Linear matrix inequality (LMI)
- Industry Sectors
- Authors
- Choon Ki Ahn (1)
- Author Affiliations
- 1. Department of Automotive Engineering, Seoul National University of Science & Technology, Seoul, South Korea


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