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The CAHPS Connection: Volume 7, Issue 1
The Agency for Healthcare Research and Quality's (AHRQ's) CAHPS® Connection is an occasional update for the many users of CAHPS products and survey results. Its purpose is to help you stay informed about new CAHPS products, the product development work of the CAHPS Consortium, and various tools and resources that may be useful to you, such as workshops and educational materials.
Please feel free to share The CAHPS Connection.
- For previous issues, visit our Web site: https://www.cahps.ahrq.gov.
- To receive e-mails and updates from the CAHPS User Network, subscribe at:
What's here
Product news
- AHRQ Releases New Patient-Centered Medical Home Item Set for use with the CAHPS Clinician & Group 12-Month Survey
- CAHPS Consortium Finalizes Health Information Technology Item Set
- National Quality Forum Endorses CAHPS Nursing Home Surveys
- New Item Set Supports Assessments of Providers' Cultural Competence
- Webcast: Measuring Patients' Experiences With Medical Homes Using the CAHPS Patient-Centered Medical Home Item Set
- AHRQ 2011 Annual Conference: Leading Through Innovation & Collaboration
Resources for users
- CAHPS User Network Now Offering Podcasts
- Materials from CAHPS & TalkingQuality Webcasts
- New CAHPS Web Site: Helping You Find What You Need
CAHPS Database news
- Clinician & Group Database Online Reporting System Launched in May 2011
- Next Data Submission Period for Clinician & Group Surveys Begins November 14, 2011
- Clinician & Group Data Files Available for Researchers
- Online Reports for Health Plan Survey Now Available
Spotlight: AHRQ Surveys on Patient Safety Culture (SOPS)
- Data Submission for the Medical Office Survey on Patient Safety Culture Opened September 15 to October 31
- Webinar Highlights: Using the Medical Office Survey on Patient Safety Culture
Products News
AHRQ Releases New Patient-Centered Medical Home Item Set for Use With the CAHPS Clinician & Group 12-Month Survey
As physicians' offices around the country embrace the concept of the patient-centered medical home (PCMH), it is becoming increasingly important to determine how well the medical home model meets patients' needs. One way to assess the impact of medical homes is to ask patients directly about their experiences with care.
To better capture experience with the domains of care addressed by medical homes, the Agency for Healthcare Research and Quality's (AHRQ) CAHPS Consortium has developed and tested an expanded version of the CAHPS Clinician & Group Surveys that combines the 12-Month Survey with a specific set of supplemental items. This new set of items, called the CAHPS PCMH Item Set, covers topics such as provider-patient communication, coordination of care, and shared decisionmaking. A preassembled survey that incorporates the supplemental items into the 12-Month Survey is now available for use by medical practices, health systems, health plans, and others.
Key Features of the Survey for PCMHs
Built on an existing survey. Because the 12-Month Survey remains the foundation of this instrument, users benefit from the standardization and familiarity of the core Clinician & Group Survey. At the same time, they have the flexibility of optional supplemental items that assess additional aspects of care that are increasingly important to medical practices.
Customizable to meet different needs. The 12-Month Survey with PCMH Items can be used to assess patients' experiences with any primary care practice, not just those that are explicitly functioning as medical homes. Also, in addition to the PCMH supplemental items, users are free to add their own survey items to meet specific information needs.
Developed in accordance with CAHPS principles. The development and testing of the PCMH Item Set was consistent with design principles that emphasize input from consumers and other stakeholders and the use of the best available survey science. Learn about CAHPS Principles.
Chosen for recognition programs. The National Committee for Quality Assurance (NCQA) and others are using this survey for PCMH recognition. See below for more on NCQA's use of this survey
Available with free resources and support. Like other CAHPS survey products, the PCMH Item Set is in the public domain. It is also accompanied by free instructions and a SAS®-based analysis program to guide survey users through the process of preparing their own questionnaire, selecting a sample, collecting and analyzing the data, and reporting results. AHRQ also offers free access to the CAHPS Help Line at email@example.com or 1-800-492-9261.
Supported by free comparative information. Users of the 12-Month Survey with PCMH Items can submit their data to the CAHPS Database to get access to free comparative information.
Use of the PCMH Survey by National Committee for Quality Assurance
The National Committee for Quality Assurance (NCQA) has a recognition program for PCMHs. Included in its standards is an optional patient experience evaluation that can help to qualify a practice for a higher level of recognition. In October 2011, NCQA announced that it is recommending the CAHPS Clinician & Group 12-Month Survey with the PCMH Item Set for this optional standard. Information on this program is available at http://www.ncqa.org/tabid/631/default.aspx.
Learn More About the PCMH Item Set
- Read about the CAHPS Clinician & Group Surveys.
- Read about the CAHPS PCMH Item Set (12-Month Survey with PCMH Items).
- Get Clinician & Group Surveys and Instructions.
CAHPS Consortium Finalizes Health Information Technology Item Set
The CAHPS grantees finalized a new set of supplemental items that ask patients about their experiences with health information technology (health IT) in their doctor's offices. Examples of health IT include secure electronic communication, electronic medical records, medication refills, access to personal health information, and appointment scheduling. The health IT items, which can be added to the CAHPS Clinician & Group Surveys, will enable survey users to assess the use of health IT from the patients' perspectives.
Topics Covered by the Health IT Item Set
The items ask about patients' experiences using these technologies as well as their experiences with providers as they use the technologies. Topics include—
- Helpfulness of information technologies
- Access to and helpfulness of e-mail
- Providers' use of computers and hand-held devices during visits
Users of these supplemental items can generate new measures of patient experience that complement the existing measures from the Clinician & Group Surveys.
Next Steps
Formatted items with response options and placement instructions are available in Supplemental Items for the Adult Surveys.
- Learn more about the CAHPS Health Information Technology Item Set.
- If you have any questions about this item set, please contact the CAHPS Help Line at email@example.com or 1-800-492-9261.
National Quality Forum Endorses CAHPS Nursing Home Surveys
In March 2011, the three CAHPS Nursing Home Surveys joined the ranks of several other CAHPS surveys in gaining endorsement by the National Quality Forum (NQF). The surveys include—
- CAHPS Long-Stay Resident Survey.
- CAHPS Discharged Resident Survey (This survey's endorsement is "time-limited," pending final analyses of reporting composites.)
- CAHPS Family Member Survey.
NQF's endorsement of these surveys as measures of nursing home quality means that they have met four criteria:1
- Important to measure and report. There is strong evidence that measurement can have a positive impact on health care quality.
- Scientifically acceptable. When implemented, the measure will produce consistent (reliable) and credible (valid) results about the quality of care.
- Usable and relevant. Intended users—consumers, purchasers, providers, and policymakers—can understand the results of the measure and are likely to find them useful for quality improvement and decisionmaking.
- Feasible. Data are readily available for measurement and retrievable without undue burden.
For information about these and other consensus standards for nursing home care, go to: http://www.qualityforum.org/Measures_List.aspx?#k=nursing%2Bhome&p=3&s=n&so=a.
Learn about the CAHPS Nursing Home Surveys.
1 Adapted from "What NQF Endorsement Means." Available at http://www.qualityforum.org/Measuring_Performance/ABCs/What_NQF_Endorsement_Means.aspx. Accessed June 21, 2011.
New Item Set Supports Assessments of Providers' Cultural Competence
As of spring 2011, users of the CAHPS Clinician & Group Surveys can incorporate a new set of supplemental items to assess the cultural competence of health care providers from the patient's perspective. Culturally competent care is defined as care that is responsive to diversity within the patient population and cultural factors that can affect health and health outcomes. The CAHPS Consortium developed the Cultural Competence Item Set to support survey users in identifying and addressing racial and ethnic disparities in patients' experiences with health care.
The supplemental item set expands on the existing questions about doctor-patient communication in the CAHPS Clinician & Group Surveys.The new items ask patients to report on their experiences with issues such as language access, health literacy, trust, shared decisionmaking, and discrimination.
Development of Cultural Competence Item Set
The Agency for Healthcare Research and Quality (AHRQ) funded the development of the Cultural Competence Item Set with additional support provided through a grant from the Commonwealth Fund.
The development process included the following steps:
- Development of a conceptual model.
- Literature review and environmental scan.
- Development of domains and an initial set of items.
- Translation of item set into Spanish.
- Cognitive testing of items in English and Spanish.
- Field testing.
- Construction of composite measures.
Additional Information & Resources
The items are available in Supplemental Items for the Adult 12-Month Survey in CAHPS Clinician & Group Surveys & Instructions.
Read about the Cultural Competence Item Set.
Listen to a presentation about this item set during the Webcast "Using CAHPS Item Sets that Address Cultural Competence and Health Literacy:".
Improving Patient Experience Through Health Promotion and Education
This article is based on a case study produced by Shaller Consulting for the Robert Wood Johnson Foundation's Aligning Forces for Quality program. You can access the full report.
Improving patient experience is a high priority for many medical practices across the country. Several practices are taking the lead on implementing new strategies to improve their patient experience survey scores. One such practice is the Westwood-Mansfield Pediatric Associates (WMPA) near Boston, Massachusetts, which receives scores from the CAHPS-based Ambulatory Care Experiences Survey (ACES) conducted by the Massachusetts Health Quality Partners (MHQP). In response to its scores, Westwood-Mansfield established a goal to improve patient experience specifically within the areas of health promotion and access.
Deciding on a Pressing Issue Within the Practice
Following the Plan-Do-Study-Act (PDSA) model, WMPA chose a specific goal for the clinic: to reduce unnecessary visits for children's health concerns that parents can manage at home. By addressing this particular issue, the clinic would be better able to focus on more complex chronic conditions such as childhood obesity, rather than on nonurgent, acute conditions.
During the planning process, the practice discovered that a sore throat was the number one reason for a clinic visit. The high volume of these particular visits imposed a major demand on the time of staff and providers.
Implementing a Multifaceted Educational Program
Knowing that approximately 65 to 75 percent of those testing for strep would be negative, WMPA decided to implement a pilot program that encouraged parents to conduct at-home strep tests for their children. The program was composed of several health education strategies, including—
- Postings of educational videos on WMPA's Web site and YouTube addressing the top health concerns of parents.
- Mailing 2,000 free rapid strep test kits to parents of children aged 6-12 (positive results were repeated in the clinic office).
- Posting of an instructional video on how to perform the at-home strep test.
- Regularly e-mailed educational newsletters about relevant health topics.
Positive Results for Patients and the Practice
As a result of the implementation of these strategies, the clinic observed that appointment slots became more available. This not only helped WMPA meet its goal of increasing visits for more pressing chronic health concerns, it also increased the clinic's overall revenue. Additionally, the practice saw its ACES score for health promotion rise from 3.5 stars to 4, which helped rank the practice ninth among 169 pediatric practices surveyed by MHQP. Its scores for patients' willingness to recommend increased from 3 to 4 stars in the same 2-year period (between 2007 and 2009).
Future Efforts to Improve Patient Experience
Looking ahead, WMPA has implemented other initiatives to improve patient experience, specifically within the area of providers' knowledge of patients. Some of these initiatives include—
- Increasing electronic interactions with patients.
- Adding essential information to each patient's electronic medical record via a virtual "yellow sticky." This use of technology allows the provider to better engage with the patient during visits.
To learn more about WMPA's health promotion and education efforts, visit their Web site: http://www.wmpeds.com
Webcast: Measuring Patients' Experiences With Medical Homes Using the CAHPS Patient-Centered Medical Home Item Set
November 3rd, 2011
The Agency for Healthcare Research and Quality (AHRQ) hosted a free Webcast about the expanded version of the CAHPS Clinician & Group 12-Month Survey with Patient-Centered Medical Home items. Read about this survey in AHRQ Releases New Patient-Centered Medical Home Item Set for Use with the CAHPS Clinician & Group 12-Month Survey in this issue of the Connection.
This Webcast focused on the development, administration, and anticipated uses of this expanded survey. The speakers were—
- Patricia Gallagher, PhD, Senior Research Fellow, Center for Survey Research, University of Massachusetts, Boston; Yale CAHPS Team
- Chris Crofton, PhD, CAHPS Project Officer, Agency for Healthcare Research and Quality (AHRQ)
- David Meyers, M.D. Director, Center for Primary Care, Prevention, and Clinical Partnerships (AHRQ)
- Sarah Scholle, DrPH, Vice President for Research, National Committee for Quality Assurance (NCQA)
- Stephanie Fry (Moderator), Senior Study Director, Westat
To review materials from this Webcast, including slides and recordings, visit the CAHPS Past Events page.
Learn more about the expanded 12-Month Survey.
AHRQ 2011 Annual Conference: Leading Through Innovation & Collaboration
The Agency for Healthcare Research and Quality (AHRQ) held its annual conference on September 18–21 at the Bethesda North Marriott Hotel & Conference Center.
Information about this event is available at http://www.capconcorp.com/AHRQ/.
The CAHPS team participated in this year's annual conference, with information related to CAHPS surveys featured at the following sessions:
Sunday, September 18
1:00 – 4:30 pm: CAHPS Clinician & Group Surveys: Practical Options for Implementation and Use Presentations in this session will include—
- Overview of all CAHPS Surveys
- CAHPS Clinician & Group Surveys: An Introduction to the 2.0 Version
- Implementing the CAHPS Clinician & Group Surveys: Issues and Strategies
- Assessing CAHPS Clinician & Group Survey Results: What the CAHPS Database Can Do for You
- Improving Patients' Experiences With Primary Care: Resources and Examples including the Patient-Centered Medical Home
- Reporting on Patients' Experiences with Primary Care: Resources and Examples
Monday, September 19
1:30-3:00 pm: CAHPS Clinician & Group Survey: Comparative Database Results and Use for Quality Improvement
3:30-5:00 pm: CAHPS and Quality: A Close-up of the CAHPS Patient-Centered Medical Home, Cultural Competence, and Health Literacy Item Sets
Tuesday, September 20
12:00-1:00 pm Lunch & Learn Session: CAHPS Survey Updates and Nursing Home Surveys
3:30-5:00 pm: Patient-Centered Medical Homes: The Who, What, and How of Effective Evaluations
3:30-5:00 pm: Patient-Centered Care and Health Information Technology
3:30-5:00 pm: Rewarding Positive Patient Experiences: Incorporating CAHPS in Pay for Performance Strategies
Resources for Users
CAHPS User Network Now Offering Podcasts
In the winter of 2011, the CAHPS User Network posted its first two podcasts as a new resource for CAHPS users. The podcasts complement the collection of Webcasts available in the News and Events section of the CAHPS Web site. The podcasts feature speakers from a variety of organizations around the country who share both their experiences and their professional expertise with the CAHPS User Network.
This fall, the CAHPS team is launching a podcast series on Improving Patients' Experiences with Care. Each podcast in this series will address issues that are important to improving patients' experiences, such as cultivating quality improvement leadership, using data tools, and improving provider-patient communication.
The CAHPS site will also link to podcasts on consumer reporting that are being developed for the TalkingQuality Web site. A series on consumer reporting began in May with a podcast on branding quality reports; July's podcast focused on the criteria used to rate consumer reports on health care quality and September's podcast talks about using social media to promote awareness and use of quality reports. Users can also find a video podcast that highlights key content and features of the TalkingQuality site.
- To access any of the CAHPS podcasts and materials, visit the .
- To access any of the TalkingQuality podcasts and materials, go to Podcasts & Webinar on the TalkingQuality Web site.
- To get announcements when new podcasts are available, subscribe to the CAHPS list and TalkingQuality lists.
Current CAHPS Podcasts
- Implementing the Clinician & Group Survey in a Community: A Follow-up Chat with Donna Marshall, Executive Director, Colorado Business Group on Health (CBGH), and Thomas Schlesinger, Ph.D., Executive Consultant, Gundersen Lutheran Health System, Wisconsin.
- Assessing Patient-Centered Medical Homes from the Patient's Perspective: Developing the CAHPS PCMH Survey, a presentation by Susan Edgman-Levitan, Yale CAHPS Team
- Podcast Series – Improving Patients' Experiences with Care
- The Case for Improving Patient Experience: Dr. Larry Morrissey, Stillwater Medical Group
- Podcast Series – Consumer Reporting
- Branding Your Quality Report: Lisa Mason, Greater Detroit Area Health Council
- Rating the Raters: How the Informed Patient Institute Assesses Health Care Quality Reports, Carol Cronin, Informed Patient Institute
- How Social Media Can Draw Visitors to a Quality Report, Barbara Lambiaso and Lauren Piccolo, Massachusetts Health Quality Partners
Materials from CAHPS & TalkingQuality Webcasts
Materials from the April 5 Webcast on "Using CAHPS Item Sets That Address Cultural Competence and Health Literacy"
In April, the CAHPS team hosted a free Webcast to provide users with more information on how to get the most out of using two supplemental item sets for the Clinician & Group Surveys:
- Questions about providers' efforts to address health literacy.
- Questions to assess the cultural competence of providers.
Several materials from this Webcast are available:
- The slides presented during the Webcast.
- A complete audio recording.
- A complete transcript.
- Responses to participants' questions that could not be answered during the Webcast.
Access these materials from this past event.
Materials from the May 11th TalkingQuality Webinar on "Who Are You Talking To? New Insights Into the Audience for Consumer Reports on Health Care Quality"
The TalkingQuality Web site hosted a free Webinar on May 11 with guest speakers Patrick McCabe, a partner at GYMR Public Relations in Washington, DC, and Jeff Rabkin, president of Wowza Inc. in Minneapolis, MN. The speakers discussed the kinds of people who are interested in quality reports, how and when they seek health care information, and what this means for report developers.
Several materials from this Webinar are available:
- A video replay of the Webinar.
- A complete audio recording.
- The slides presented during the Webinar.
- A complete transcript.
Access these materials at https://cahps.ahrq.gov/news-and-events/podcasts/podcasts.html.
New CAHPS Web Site: Helping You Find What You Need
The Agency for Healthcare Research and Quality (AHRQ) has launched a redesigned CAHPS site to improve the ability of users to find the information they need about CAHPS surveys and related products. The site offers efficient one-click access to information about specific CAHPS surveys and makes it easier to get to important related information, such as instructions for using those surveys.
Features of the New Site
The main content of the site focuses on the various CAHPS surveys and ways to use those surveys to improve patient experience and inform consumers. In addition, the CAHPS site retains improved versions of existing features, such as—
- Comparative data for the Health Plan Surveys and the Clinician & Group Surveys.
- A searchable bibliography.
- Frequently asked questions.
- Recordings of Webcasts.
- Copies of slides presented at national meetings.
- Archived news and CAHPS Connection articles.
One new feature on the site is a growing collection of podcasts, where you can hear directly from survey users and experts about a variety of topics, including strategies for improving provider-patient communication and tips on branding a quality report for consumers. To learn more about our new podcasts, read CAHPS User Network Now Offering Podcasts in this issue of the Connection.
We Were Listening
The changes are a direct response to feedback that the CAHPS User Network has received from users of the CAHPS Web site. Users' responses to the Web-based survey on the CAHPS site have been invaluable in helping us pinpoint areas in which we could improve the navigation, structure, and content of the site.
Feedback from users also informed a redesign of the pages where users can download for free the actual CAHPS surveys, analysis programs, and instructions. This page is now offered for every survey, so that you can easily see what documentation is available. We have also made it easier to identify exactly what you want to view or download to your computer.
We're Still Listening
The CAHPS User Network welcomes your comments on the new site. Please let us know about any positive or negative experiences by contacting us at email@example.com or 1-800-492-9261.
CAHPS Database news
This section of The CAHPS Connection provides updates on the activities and products of the CAHPS Database.
Clinician & Group Database Online Reporting System Launched in May 2011
In May 2011, the CAHPS Database released new comparative data for the CAHPS Clinician & Group Survey (CG-CAHPS) through the Online Reporting System: https://www.cahpsdatabase.ahrq.gov.
Results are available for both the 12-Month and Visit versions of the Clinician & Group Surveys. Key features of the CG-CAHPS Online Reporting System include—
- Top box scores display the percentage of survey respondents who chose the most positive response option for composite measures, ratings, and individual question items.
- Frequencies (one-way or two-way) show the distribution of scores for all response options and allow users to run custom displays by respondent and practice site characteristics.
- Bar charts display a graphical distribution of the top, bottom, and middle response categories of survey results.
- Percentiles display the percentage of practice sites that scored at or below a particular top box score.
- Report Builder allows users to create custom downloadable reports.
All survey users that follow CAHPS survey specifications are welcome to participate in the CAHPS Database at no charge. In return for submitting their own data, participants have authorized access to a secure, password-protected Submitter's Site. This site allows submitting organizations to view their own results compared to relevant benchmarks to identify performance strengths as well as opportunities for improvement.
Next Data Submission Period for Clinician & Group Surveys Begins November 14, 2011
The next opportunity for users of the CAHPS Clinician & Group Surveys to submit data through the CAHPS Database Online Submission System will begin November 14, 2011. The system will be available for submission of the three versions of the CAHPS Clinician & Group Survey:
- 12-Month Survey
- Visit Survey
- 12-Month Survey with Patient-Centered Medical Home (PCMH) Items
Comparative results will be posted in April 2012.
Information regarding data specifications and other submission requirements are available on the submission system home page.
A training video presenting step-by-step instructions for submission is currently available for downloading.
Clinician & Group Data Files Available for Researchers
Research files based on the 2010 CAHPS Clinician & Group Survey data presented in the Online Reporting System in May are now available. Individuals interested in obtaining these files should contact the CAHPS Database.
Online Reports for Health Plan Survey Now Available
The 2011 Health Plan Survey results were posted in late September on the CAHPS Database's Online Reporting System, available at http://www.cahpsdatabase.ahrq.gov.
The reporting system presents national summary-level results for the commercial, Medicaid, CHIP, and Medicare sectors for the years 2011 and 2010. Users will be able to select specific composites or questions to view and build their own reports. As in previous years, a fixed format version of the report will be available for downloading.
Individual results for Medicaid and CHIP survey users that contributed data in 2011 are available through the secure, password-protected area of the online system, allowing them to view their own results compared to selected benchmarks. Individual users will be notified when their results are ready.
CAHPS Database Contact Information
- E-mail: email@example.com
- Web: http://cahps.ahrq.gov/cahps-database/index.html
- Phone: 1-888-808-7108
- Mail: CAHPS Database, Room RA 1170S, 1630 Research Blvd., Rockville, MD 20850
Spotlight: AHRQ Surveys on Patient Safety Culture (SOPS)
This spotlight focuses on the program activities and products of the Agency for Healthcare Research and Quality (AHRQ) Surveys on Patient Safety Culture (SOPS). AHRQ sponsors both CAHPS and SOPS as part of its portfolio of surveys to measure and drive improvements in the quality and safety of health care. To learn more about SOPS, visit http://www.ahrq.gov/qual/patientsafetyculture or e-mail questions to firstname.lastname@example.com.
Data Submission for the Medical Office Survey on Patient Safety Culture Opened September 15 to October 31
AHRQ invited users of the Medical Office Survey on Patient Safety Culture (Medical Office SOPS) to submit data to a new comparative database modeled after the Hospital and Nursing Home SOPS Comparative Databases. This new database will enable medical offices to compare their survey results with other medical offices across the country.
Participation was open to all medical offices in the United States or its territories that administered the AHRQ Medical Office SOPS and were willing to voluntarily submit data to this new database. AHRQ will use the data to produce a comparative database report similar to the 2011 Hospital Comparative Database Report. Until the first comparative database report is released by AHRQ in spring 2012, medical offices can compare to the 2010 Preliminary Comparative Results.
- For more information about data submission, visit http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2011/mosubinfo.html.
- E-mail questions to firstname.lastname@example.com or call 1-888-324-9790.
Webinar Highlights: Using the Medical Office Survey on Patient Safety Culture
On April 29, 2011, the Agency for Healthcare Research and Quality (AHRQ) sponsored a Webinar on "Using the Medical Office Survey on Patient Safety Culture." Participants heard an overview of the development and use of the survey. In addition, the Oregon Practice-based Research Network shared lessons learned from a large implementation of the survey. Speakers presented results from 470 medical offices as reported in the 2010 Preliminary Comparative Results and findings from new analyses examining:
- Differences in patient safety culture perceptions between physicians and other medical office staff.
- The relationship of medical office characteristics like size, ownership, specialty, and health IT implementation to the survey results.
Materials from the Webinar, including the presentation slides, a transcript, and a full replay, are available at http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/index.html.
More Information on SOPS
- For more details about the SOPS program, including copies of the surveys and toolkit materials, visit http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/index.html.
- For questions about the SOPS surveys or technical assistance, e-mail firstname.lastname@example.com.
- For questions about the SOPS comparative databases or data submission, e-mail email@example.com.
comments or questions about CAHPS?
The CAHPS User Network welcomes your comments and questions. Please contact us:
- E-mail: email@example.com
- Phone: 1-800-492-9261
Internet Citation: The CAHPS® Connection. AHRQ Publication No. 11-CAHPS003-EF, Volume 7, Issue 1, October 2011. Agency for Healthcare Research and Quality, Rockville, MD.
AHRQ Pub. No. 11-CAHPS003-EF
October 2011


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Burning Man 2012: Black Rock City Life
Between outlandish art and massive explosions, it's important to remember that Burning Man's home of Black Rock City is just a collection of people enjoying life in an expressive and artistic environment. Enjoy this window into the life of Black Rock City, the annual temporary environment that many consider their first home, brought to you by Burning Man veteran CuriousJosh.
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A.T.L.A.S. Club: Case of the Missing Milk
Start Date: March 06, 2014 3:45 PM
End Date: March 06, 2014 4:30 PM
Location: Main - Close Community Room (Max 50 people)
Travis Sondgerath, from the Purdue Extension Office, will be here to do some milky experiments with milk.
|Monday, March 30th
|6:30 PM beginINbooks
|Tuesday, March 31st
|10:15 AM Wee Reads Storytime
|Tuesday, March 31st
|11:00 AM Wee Reads Storytime
|Wednesday, April 1st
|10:15 AM Wee Reads Storytime
|Saturday, April 4th
|10:15 AM Toddler Friends 1 2 3
|Monday, April 6th
|6:30 PM beginINbooks
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|Thursday, May 28th
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jungle soraka
Junior Member
I'm sorry, but I'm really not satisfied with the Kha'zix jungle. I do mine very differently, and I find it makes much better use of his abilities. The Route is just fine, but really, W first? His Q is an excellent nuke, take out the smaller minions first then start on the large guy now that your Q does extra damage. Take W next when you don't have a leash anymore because you'll need the sustain. I love to surprise champions by jumping over walls while they B next to a turret because they never see it coming, and he's really good for cutting off champs trying to gank through the river or just on their own farming. Build Kha'zix as a more of a glass cannon, taking a phage/frozen mallet to give you the health needed to survive, most other things nearly pure AD and lifesteal.
Can we get a jungle Sejuani?
how about a jungle nasus?
Nasus would be good. Also Volibear (I've only heard he can jungle, is this true?)
© 2015 Riot Games, Inc. All rights reserved. Riot Games, League of Legends and PvP.net are trademarks, services marks, or registered trademarks of Riot Games, Inc.


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InStyle - home of fashion, beauty, hair and celebrity style
Get top beauty tips from celebrities and their make up artists in these easy make up how-to guides.
Wednesday 25 February, 2015
We caught up with senior MAC make-up artist Rachel O'Donnell to get the lowdown on her London Fashion Week looks. From cat's eye flicks and a deep red lip to painterly party eyes, here's a how to get the AW15 beauty trends right...
Tuesday 17 February, 2015
Go matte or go home – the lip trend for NYFW is all about taking the shine off
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For the seventh year in a row, official BAFTA hair stylist Charles Worthington was tasked with creating a number of showstopping hairstyles for last night's red carpet. Here's what to do to get the A-list look at home...
From Amy Adams' glossy mane to Lea Seydoux's statement lip, these are our winners in the beauty category from last night's BAFTAs
With a BAFTA under her belt for her brilliantly executed role in 'Boyhood', we pay homage to the irrepressible Patricia Arquette and her character from the film True Romance that first made us fall in love with her back in 1992.
Thursday 1 January, 2015
Glitter nail varnish is notoriously tricky to get off - which is a real bore in the festive season. We're got the insider secret to removing your mani with ease...
How to get better skin in 2015, without expensive treatments and products...
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How to nail a smokey eye this evening...
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£10 Off when you Spend £25 OnlineGet Voucher Code
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There will be plenty of bargains to be had when this voucher code is uploaded whilst shopping beauty products like skincare from this website.
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This is a repost from Spencer Arnold, originally posted at powerandgraceperformance.com
Here's my thoughts and tips for this weeks work out:
Do not rush the handstand push-ups. Seriously, watch how Panchik was controlled and intentional with every single rep. It looked as if he was going to be moving too slow at the front end of the workout to keep up with Bridges. However, because of his specificity and intentionality, he avoided some no reps that would eventually stop Josh Bridges in its tracks. Be intentional with every single rep, make sure that every single rep is a good rep, and be careful that speed is not number one priority on this movement.
Kip and break the HSPU. This is obviously a no-brainer. Kip them from the beginning for a lot of different reasons. One is clearly the fatigue that a strict HSPU causes. Secondly, the explosive kip from the floor helps extend your hips, knees, ankles and shoulders allowing you to reach the line a little quicker and a little better each rep. Obviously break them up earlier than you think. I'm not saying break up the set of three or even the set of six. You need to decide at what point you need to break these reps up and remember that you likely need to break them up sooner than you might think. Failure on the HSPU is a workout ender. Rep speed is not your primary thought on this movement, it makes sense to break them anyways. For more information on the mechanics and proper technique for a handstand push-up take a look at our movement blog from tonight.
Use an Abmat. If you watch the standard video for the handstand push-up it notes that you can use an ab mat and plates. If you do not have a gymnastics mat or some other protective cushion I would definitely do this. Your neck and spine will thank you. Even if you do have a gymnastics mat or other mat underneath you, I would still suggest the use of abmats and plates. You want your hands to be driving into a solid surface in the same way that you want your feet pushing into a hard surface when you squat. Pushing into a mat is going to require you to use more energy for a good rep to be completed. My suggestion is use the ab mat and plates so you waste no energy pushing to lock out. Also, it's safer for your body in general.
Wear lifting shoes. Another no-brainer. The lifting shoes will slide on the wall for the handstand push-ups and also they will be a huge factor in application of power in the clean. Again, not something you didn't already know.
Maintain mechanics on touc- and-go reps for the cleans. Obviously, the weight is not obnoxiously heavy on the clean so as a result you should plan on doing some touch and go reps. If this weight is near or more than 80% of your max, then I would consider doing singles. If you're going to do singles make sure you use weights that aren't Hi Temp or especially bouncy. You want weights that die on the floor every time you drop them. There's no necessity for chasing weights around the gym. If you're going touch and go I have a few simple pieces of advice. Make sure that you are over the bar with vertical shins as you return to the floor from the top of the knee. That proper position, otherwise known as the hang position, is going to create tension and ultimately energy that you want to use as you tap the bar on the ground. Using that tension and stretch shortening cycle from your hamstrings on the eccentric portion of the movement will allow for the return back to the top of the clean to be a lot less work and a lot more shortening of muscle tension. Remember some keys to a good hang position are knees back, shoulders over the bar, and tight hamstrings.
Make sure you have a good judge. This is extremely important for this work out because that judge is going to keep you on track with how many reps need to be completed at each movement. With the rep scheme being a little less traditional it's really important that your judge remind you of how many reps need to be completed at each station. Having a smart judge who can keep up with those reps is going to be important to keep you from wasting energy and doing more reps that are needed.
Go do work today and over the weekend– be controlled, push hard, leave it all on the floor. Good luck!


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The following marriage licenses have been issued in Hardin County.
Kayla Renee Bell, 23, and Kyle Alan Link, 22, both of Radcliff.
Rebecca Lynn Gordon, 25, Port Allegany, Penn., and Michael Jon Goodney, 25, Vine Grove.
Jeannie Christine Bava, 23, and Mark Lynn Gessner, 27, both of Radcliff.
Aubrey Ann Raines, 18, and Steven Michael Pickett, 18, both of Cecilia.
Elizabeth Arreola, 24, and Devante Harold Wallace, 27, both of Elizabethtown.
Querube Caraballo, 20, and Benjamin Ray Andrews, 20, both of Sierra Vista, Ariz.
Amy Anderson, a 7th grade student at Radcliff Middle School and Allyson Eastman a 7th grade student at J. T. Alton Middle School, have taken the first step to becoming an internationally recognized artist by winning a local competition sponsored by the North Hardin Lions Club.
Anderson and Eastman's posters were among more than 375,000 entries submitted worldwide in the 22nd annual Lions International Peace Poster Contest.
Lion Karen Hayes (Shively) was the guest speaker at a recent meeting of the Elizabethtown Lions Club. She explained and demonstrated a new digital camera that is used to detect "lazy eye" in pre-school age children. Lion's members and the clubs' Kids Sight Program committee appreciate the Kentucky Colonels for donating the equipment. It is much lighter and easier to handle and will help the club realize a significant savings on the use of film.
1 Piano instructor Ann Case and student Rachel Ball.
2 Ramsey Deaton performing the second piano piece for the evening.
3 Diane Willis inducted new members Nora Sweat, Kathy DeVeau, Gudrun Aderhold and Melanie Parker Hibbard into the club and Rose Carter presented them with membership pins. New members who were unable to attend were Claudia Thurman, Terri Gavron and Jane Embry.
The Woman's Club of Elizabethtown held its December meeting at Stone Hearth Restaurant.
The Rev. George and Carolyn Morgan Smith of Hodgenville will celebrate their 50th wedding anniversary with a reception, hosted by their children, from 2 to 4 p.m. EST Nov. 28, 2009, in the Atrium of Severns Valley Baptist Church, 1100 Ring Road, Elizabethtown.
They were married Dec. 26, 1959 in Milledgeville, Ga., and have lived in Kentucky since 1961.
Bobby and Sharon Oliver of Elizabethtown will celebrate their 50th wedding anniversary with a party hosted by their daughters on Nov. 22, 2009, at Sportsman Lake in Elizabethtown.
The couple was married Nov. 27, 1959 in Georgetown by the Rev. L.H. Roebuck.
Mr. Oliver is retired from CF Trucking.
Mrs. Oliver is retired from Johnson Control.
They have two daughters, Terri Jameson of Crestview Hills and Jerri Berry of Lexington; and six grandchildren.
Invitations have been sent. No gifts, please.
LEXINGTON — File this one under U, for ugly. The annual showdown between Kentucky and Louisville resembled something you see Vince McMahon's WWE company put on more than it did a basketball game, which I thought I was going to see. For those basketball purists, Kentucky's 71-62 victory over the Cardinals on Saturday at Rupp Arena must have been hard to watch. Shots
City employee Sam Shields stuffs a string of garland into a bag Monday afternoon as he and others take down Christmas decorations in downtown Vine Grove.
Carl and Carolyn Cofer of Elizabethtown will celebrate their 50th wedding anniversary on Nov. 21, 2009, at their home with their children and grandchildren.
They were married Nov. 21, 1959.
They have two daughters, Karen Duren and Carla Davidson; and four grandchildren.
Copyright © 2015
The News-Enterprise is your source for local news, sports, events and information in Elizabethtown, KY, Hardin County and the surrounding area.


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Money, mom, husband and guilt
Please help me. My mom is making me feel guilty and other feelings for giving up our 1986 boat. She has helped us with a huge repair bill 8 yrs ago and has been on the boat more weekends than we have alone the past 5 yrs. I lost my job in 2009 and now only a part timer. Capt lost his job the next yr after 34 yrs and now has a low paying job, with benes, I have no benes. The cost of keeping our 28 yr old boat is $5200 yr. Mom has decided NOW to give us this $5000 to keep the boat and the slip. Capt cannot/will not do the repairs/work to keep this boat. I agree, we cannot keep this boat/too much work for age/health. The boat is in the most beautiful spot and we will not be able to have this slip but will remain members at the club and enjoy it, just not stay on the boat there at the club. I am torn between the mom and capt. What can I say to both or either of them? This weekend we bought a small camper with mom in mind for her bed and she totally exploded on me, cried and offered to pay for the slip and guilt trip. Her back is hurting her with arthritis and she probably won't be able to take long trips in the comfy truck only shorter rides. But we cannot keep this boat. I had warned her at the beginning of the summer and actually told her of our plans to buy a small camper. I guess she didn't think it was real.
Now what do I say ? We are committed to the camper and I'm feeling happy and have a go forward attitude with my husband, but she is smarter and is saying you will regret this and presenting scenarios that may happen and telling us that we will regret it. I am so torn between them. I guess also a little more info is that my brother lives with her. He is super smart, healthy, drinks too much and does not have a job. She enables him and he lives with her and somewhat takes care of her and she buys his drinks and cigarettes but has at times, given me attitude about buying wine for the boat for our weekend. My other sister died at 49 yrs old from cigarettes and drinking; cancer.
My husband and I have always worked, always paid for everything ourselves and always been conservative. The camper will be hard for us moneywise, but it is a step forward and something different that we want to do and I'm feeling so torn and hurt.
Any advice, thoughts, suggestions and links would be so very helpful. Thank you and bless you.
You're an adult. You and your husband need to make your decisions based on what's best for your family. Period. Don't let anyone else--whether related to you or not--give you grief.
I like the suggestion above that you offer to sell the boat to your mom. If she wants it--fine, if not, then that's fine, too
If it is a guilt trip she is offering, DON'T take the trip! I agree with everyone else; the boat is for sale. If Mom wants it, and comes forward with the cash FIRST, sell it to her. Sell it to the first person who offers your price. Mom is a manipulator ( and it's working on you). So don't let her manipulate you into keeping something you don't want by saying she will buy it, causing you to miss a genuine offer. And stop taking her guilt trips. It's your mind; take it only places you enjoy.
Wow - thank you so much - great advice! You are absolutely right - she is not making me feel guilty, I am responding and feeling guilty.
As I get older, I seem to be having difficulty with my relationship with my mother. Why is this? Any suggestions and comments would be appreciated.
When my 83 year old Mom visits or I visit her, she tells me things like, "do you know how much laundry soap to use?". Or she asks if I can cook such & such. I'm 62, I know how! Haha. I have just decided to learn from
this to make sure I don't do the same things to my adult daughter.
I guess she still sees me as a little girl. I can't change that, but I can change my own thoughts, and not get aggravated with her. I quit trying to please her many years ago-- but I can still respect her as my mother.


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16 Free Crochet Hat Patterns, Scarves, and Gloves
Bonus: Get our newsletter & special offers for free. We will not share or sell your email address. View our Privacy Policy
By: Sue from Crochet Addict
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Get ready for a night out on the town with this Sexy Evening Scarf. This light and lacy crochet scarf pattern is great for all kinds of weather, keeping you warm in the winter and allowing a nice breeze to hit your neck in the summer. Made with lovely sparkly yarn, this crocheted scarf is great for adding that special touch to any outfit. Use it to liven up a simple tee shirt and jeans combo or wrap it around your neck or shoulders to add a touch of glamor and sparkle to an evening ensemble.
- 6mm (J) crochet hook
- 1 skein Pink Orient Fancy Yarn (or color of choice)
- Tapestry needle
- HK: hook
- CH: chain
- SK: Skip
- SC: Single crochet
- DC:Double Crochet
- **: repeat
- (): in the same stitch
Length – 70" (128 cm) Width – 9" (23cm)
Ch 33 (If you want a deeper shawl add 21 ch's)
Row 1) 1 sc in the 9th ch from hk, ch 3, sk 2 ch, * 2 dc, ch 3, skip 2 ch, 1 sc in next ch, ch 3, skip 2 ch* reapeat x 3 (6 for shawl), 1 dc in last ch (32)
Row 2) Ch 1, 1 sc in dc, 1 sc in ch 3 loop, ch 3, 1 sc in nxt ch 3 loop, *1 sc in each of the nxt 2 dc, 1 sc in ch 3 loop, ch 3, 1 sc in next ch 3 loop* repeat x 3 (6 for shawl), 1 sc in top of turning ch, turn (27)
Row 3) Ch 6, (counts as 1 dc + ch 3), skip 2 sc, 1 sc in ch3 loop, ch 3, skip 1 sc, *1 dc in each of the next 2 sc, ch 3, 1 sc in ch 3 loop, ch 3, skip sc * repeat x 3 (6 for shawl), 1 dc in last sc, turn (36)
- Repeat rows 2 & 3 till it measures 70" (178 cm)
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Puree avocado with lime juice. In top of double boiler combine: 1/2 cup
sugar, gelatine and salt. Beat egg yolks lightly with milk and stir in.
Stir over boiling water until gelatine dissolves, about 5 minutes Remove
from heat; stir in lime peel, then avocado puree. Chill until mixture
mounds slightly when dropped from a spoon. Beat egg whites, gradually
adding remaining 1/2 cup sugar, until stiff, but not dry. Fold into avocado
mixture; turn into pie shell. Chill until firm


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Implementing ITIL v3 Service Lifecycle [ Source: GSS Infotech Limited ]
September 2010- IT services have become an integral means for conducting business for all sizes of businesses, private and public organizations, educational institutions, consumers, and the individuals working within these organizations. Moreover, IT and support organizations are moving towards a service-oriented model that revolves around the services they deliver, managing requests and providing support for the services. At the same time, they are faced with surging operations cost, regulatory compliance issues, carrying out process improvements, and most ...
Real World Disaster Recovery [ Source: IBM ]
June 2010- In preparation for disasters, its critical to have a backup site that can be used if your primary location goes down. Does your business have the right procedures and equipment to recover after a disaster? Get answers. Download this article about a new enterprise data center and learn more about protecting your IT infrastructure.
Cloud Computing: Key Infrastructure Elements [ Source: IBM ]
April 2010-
Cloud computing is an emerging computing model by which users can gain access to their applications from anywhere, through any connected device. A user-centric interface makes the cloud infrastructure supporting the applications transparent to users.
The applications reside in massively scalable data centers where computational resources can be dynamically provisioned and shared to achieve significant economies of scale. Thanks to a strong service management platform, the management costs of adding more IT resources ...
Ethernet Enables The Smart Grid [ Source: Belden ]
January 2010- The electrical power generation, transmission, and distribution system has survived for decades with limited intelligence. But the emergence of independent power producers, green power sources, and new regulatory regimes is making it imperative to add smarts to the grid.
Top 5 NAC Challenges and How to Tackle Them [ Source: Juniper Networks ]
February 2009- Business trends like mobility and outsourcing present IT with the challenging task of opening the network to a dynamic workforce, while at the same time protecting critical assets from the vulnerabilities that openness and user mobility bring. Learn how Juniper Unified Access Control (UAC) helps enterprises tackle the range of network and application access problems. Learn how UAC can address five common networking challenges.
The Benefits Of Computer-Based Audio Conferencing [ Source: Citrix Online ]
October 2009- Audio conferencing has evolved significantly since the days of the neighborhood telephone party line. And the technology is undergoing another noteworthy transition, thanks to two significant factors: VoIP and the use of Web conferencing as a business tool. Take an in-depth look at the uses and costs of traditional audio conferencing, as well as the multitude of cost and productivity benefits companies realize with computer-based audio conferencing.
Instantly Connecting Developers Across The Miles [ Source: Citrix Online ]
October 2009- Software developers dont work in a bubble. Whether theyre in adjacent cubes or adjacent time zones, developers must communicate efficiently to ensure project success. Relying only on instant messaging, e-mail, and phones to connect with one another works, but slowly -- it's kind of like running in a pool. Learn the key challenges remote developers and teams face while exploring the advantages of leveraging an online collaboration solution to instantly connect, eliminate travel, ...
The Power Of Virtual Collaboration In Project Management [ Source: Citrix Online ]
October 2009- Today, stakeholders and projects pepper the globe. Successfully navigating the project lifecycle - from risk management and estimating to managing scope and facilitating knowledge transfer - now requires a different recipe. This new eBook explores how companies can implement virtual collaboration tools throughout the project lifecycle to effectively manage projects from start to finish.
It's Time To Review -- And Renew -- Your Telecommuting Policy [ Source: Citrix Online ]
October 2009- Theres no one size fits all when it comes to telecommuting. This new Forrester white paper explores how implementing best practices to create a telecommuting program and standardized policy significantly reduces operational costs and increases employee productivity -- a winning combination in a tough economy.
Top 10 Strategies For Managers Of Mobile Workers [ Source: Citrix Online ]
October 2009- By 2011, the mobile workforce in the U.S. is expected to reach 120.1 million people. Embracing this trend is more of a question of "how" rather than "if": How will you measure, manage, and build relationships with increasingly distributed teams and workers? Learn how to effectively manage workers in an increasingly mobile environment.
Reducing the Costs and Risks of Branch Office Data Protection [ Source: Double-Take Software ]
October 2009- Proven technologies such as Double-Take® Backup from Double-Take Software make it possible to reliably and cost-effectively back up branch office from a central location, in real-time to disk or tape and even utilize existing tape backup solutions. Learn about how Double-Take Backup reduces the window for data loss, is more efficient than tape, and less costly than tape or other replications solutions.
Teleworking and the Continuity of Operations [ Source: Adobe ]
February 2009- Telework isn't just a way to reduce commuting costs; it's a strategic advantage and a promising work practice that achieves multiple goals. This document outlines the factors spurring telework and identifies its challenges. Plus, see how Adobe addresses the unique technology requirements associated with teleworking.
Sustainable Government: Five Ways ECM Can Help You To Be Lean, Clean, And Green [ Source: Optical Image Technology - DocFinity ]
April 2009- Government has a tremendous responsibility to lead by example. Nowhere is this truer than in its efforts to lead the way with sustainable business. This article shows how government agencies can operate their agencies in efficiently, be environmentally proactive, save money, and improve constituent services by managing documents and work digitally with ECM.
Design Issues for Voice-Capable WLANs [ Source: dBrn Associates, Inc. ]
March 2008- Voice over wireless LANs (VoWLANs) require such things as pervasive coverage and quality of service, among other factors. This white paper examines such requirements and whether a voice-capable WLAN can be deployed in a cost-effective manner.
IP Telephony in Crisis Situations [ Source: Co-chair, VoiceCon ]
March 2008- The Department of Transportation's Next-Generation 9-1-1 initiative seeks to establish the foundation for public emergency communications services in a wireless mobile society.
Feitian Authentication USB Key [ Source: Feitian Technologies Co., Ltd. ]
October 2008- This white paper describes the ePass Authentication USB Token, where to use it, and why to use it. It also lists all the ePass family products and their basic specifications.
The KVM Option: Critical Considerations For Companies With Limited Staff Resources [ Source: Adder Corporation ]
December 2008- KVM technology is designed for IT organizations that need to ensure the health of its computing infrastructure within tight staff resource constraints. With KVM, IT staff can instantly take control of devices anywhere at any time in order to solve problems, perform essential management tasks, and respond to changing business requirements. This white paper outlines the specific attributes of the user experience that KVM buyers should consider when choosing a solution--and how those attributes impact ...
Secure File Transfer - FTP: The Enemy Within [ Source: Open Text ]
January 2009- A leading industry analyst was quoted saying: Most companies have little idea how pervasive FTP activity is in their organizations because FTP is no longer just a protocol for internal and external file integration mechanism. Not only has FTP widely spread throughout organizations, but its popularity seems to have no limit and is continually increasing. Unfortunately there has been an increasing number of security incidents where FTP was identified as a critical factor. To put ...
The OneSign Guide to Thwarting Insider Threat [ Source: Imprivata ]
October 2007- According to a study published recently in the Journal of Computer Mediated Communication, about 80% of publicized data breaches came from internal sources. This suggests that organizations that have focused their IT security efforts only on protecting the perimeter are at high risk for potentially disastrous insider security breaches. Recognizing the magnitude of the insider threat, Carnegie Mellon University's Software Engineering Institute issued a research report that recommends 13 best practices to help detect and prevent insider ...
Green Computing: Using IT Automation to Achieve Energy Efficiency [ Source: Kaseya ]
March 2008- The concern over the environmental impact of the increased usage of computing technology has far reaching ramifications on the sustainability of business IT operations. Already increasing energy costs and expanding power utilization needs are having a direct impact on business profitability. Add to this the social concerns over the global climate crisis and conservation efforts that have led to regulatory compliance initiatives, and businesses are increasingly pressured to find new solutions to ensuring IT business ...
Five Steps to Successful IT Consolidation [ Source: Riverbed ]
May 2013- Has your Enterprise made the strategic decision to consolidate remote site IT infrastructure into central data centers? Then you have probably discovered that consolidation projects are fraught with technical, organization, and implementation challenges that require a well thought-out strategy. Download this paper by Riverbed and discover a clear 5-step approach to making sure every consolidation project is successful.
How to Access Remote SourceSafe Fast & Securely? [ Source: DynamSoft ]
January 2008- This white paper from Dynamsoft focuses on the growing problem for development teams who try to use Microsoft Visual SourceSafe (VSS) remotely. The paper will highlight the causes of this problem and reveal options to resolve the problem. This paper is just as beneficial to those who make the buying decisions within the company since it will give them a better understand of the problems their developers are facing and the solution that could save ...
DRAC 4: Dell Remote Access Controller 4 Security [ Source: Dell - Migration Expert Zone ]
January 2008- This paper from Dell describes how Dell Remote Access Controller (DRAC) 4 enables users to remotely monitor, troubleshoot and repair servers, even when the server operating system is down. It describes about the features DRAC 4 offers. DRAC 4 security features mitigate the security risks that exist while data is being transmitted across the network. The paper briefly describes the security features that DRAC 4 uses to help ensure authentication, authorization, privacy and data integrity.
DRAC 5: Dell Remote Access Card 5 Security [ Source: Dell - Migration Expert Zone ]
January 2008- Using Dell Remote Access Card 5 (DRAC 5) one can easily remotely monitor, troubleshoot, and repair servers even when the server is down. It offers a rich set of features like virtual media, virtual Keyboard Video Mouse, and so on, which have the potential to make the system prone to security risks. This Dell paper briefly describes the security features that DRAC 5 uses to help ensure authentication, authorization, privacy, and data integrity. DRAC 5 provides an Administrator with ...
Intel vPro Technology Offers Johns Hopkins New Ways to Increase the Efficiency of Remote PC Management [ Source: Intel ]
January 2008- The Johns Hopkins Desktop Computing Services (DCS) group is a subsidiary of the IT organization that supports 9,000 desktop PCs in The Johns Hopkins Hospital, pediatrics and surgery departments, remote sites, and other labs, clinics, and administrative areas. The DCS group needed effective ways to accelerate diagnostics and repair of both software and hardware problems. The Johns Hopkins IT Group worked with Intel Solution Services to evaluate the remote PC management capabilities of Intel vPro technology1 ...
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Personal Tech : Blackberry, Bluetooth, Bluray, Digital Cameras, Digital Music, Digital Rights Management, Global Positioning Systems, iPhone, iPod, Peripherals, Smartphones, TVs/Home Theater, Virtual worlds
Security : Antivirus, Application Security, Attacks/Breaches, Cyberterror, Encryption, End user/Client Security, Intrusion Prevention, NAC, Perimeter Security, Privacy, Security Administration, Storage Security, Vulnerabilities and Threats
Services : Business Process Outsourcing, Business Services, Disaster Recovery, Hosted Applications, Hosted Storage, Internet/Data Services, Outsourcing, Software as a Service, Systems Integration, Telecom/Voice Services
Software : Integration, Application Optimization, Business Systems Management, CRM, Database Applications, Databases, Development Tools, ERP, Hosted Software/Applications, Linux, Open Source, Operating Systems, Productivity Applications, Server Virtualization, Service Oriented Architecture, Web Services
Storage : Data protection, Disaster Recovery, Removable/Portable Storage, Security, Storage Fabrics, Storage Systems, Virtualization
Telecom : VOIP, Unified Communications, Voice services, PBXs, Call Centers, Presence, Collaboration Systems, Business, Regulation, Internet policy
Windows/Microsoft : Applications, Internet Explorer, Microsoft Company News, Office Suite, Open Source, Operating system, Security


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