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WebSphere Commerce Up and Running Resources For Business Partners Direct feedback on this document to Dick Thames (email@example.com) ChannelWorks, WebSphere Commerce November 19, 2007 6 Introduction The resources and assets available to the community of IBM Business Partners are numerous, and for partners getting started with WebSphere Commerce, navigating through this vast array of available resources may be daunting. The purpose of this document is to provide a consolidated listing of useful resources and assets for IBM business partners who are working with WebSphere Commerce Version 6.0. The document covers the following: Product resources Sales and marketing resources Support resources Information sources Technical enablement resources Many of the resources and services outlined in this document are only available to business partners who are members of IBM PartnerWorld. PartnerWorld is built on an investment model: the more a partner invests in their relationship with IBM, the greater the benefit gained. With three levels of participation, Member, Advanced and Premier, each level is distinguished by unique membership criteria: Commitment - embracing business relationship and annual re-qualification Competency - looking at the skilled individuals in the partner firm Contribution - considering annual revenue attainment for reselling business partners Customer satisfaction - customer references to demonstrate successes with the business partner. Figure 1: IBM PartnerWorld home page Information about PartnerWorld and details on the membership types, refer to the following Web site: http://www-100.ibm.com/partnerworld/software/pwswpub1.nsf/docs/LMCK-556UVG?OpenDocument Note: When you select the above, you should sign-in to PartnerWorld (PWSW), with your IBM ID/PW, and stay signed in. This will allow you to select any of the other PWSW referenced sites without having to sign-in again. Additionally, it is recommended that partners purchase the Value Pack for Software. This package provides enhanced resources to help you build your skills and achieve your business objectives. 7 Education reimbursements Technical support IBM software offerings For details on the benefits of the Value Pack for Software, refer to the following Web site: http://www- 304.ibm.com/jct09002c/partnerworld/SearchResults?query=value+pack+for+sorftware&type=1&sco pe=pw&country=&language=en&dateBegin=all&perPage=10&Search.x=47&Search.y=11 For access within the PWSW walls, you will need your IBM BP ID/PW. Additional info on the Value Pack (Highlighted areas: place and leave cursor over these and CNTRL/Click to follow the link.) IBM PartnerWorld Business Partners have access to a very wide variety of resources to attain their business goals easily and effectively. In addition, with the purchase of the IBM Value Package, they can add a very rich set of incremental benefits to their membership for an annual charge of US$2,000.00 only. In addition to benefits such as education reimbursement (known as You Pass, We Pay), sales and marketing support and access to IBM software that helps Business Partners, the Value Package also provides them access to presales/predeployment technical support benefits, all of which help Business Partners build skills and bring their products and solutions to market. Solution assurance assistance: is available to Advanced and Premier Business Partners. For qualified sales opportunities, this benefit provides a comprehensive review of the Business Partner's completed solution design by IBM technical quality assurance experts. The benefit is available in North and Latin Americas, Europe, Middle East and Africa and few of the following countries in Asia Pacific: •Rep. of Korea •India •Indonesia •Malaysia •Philippines •Singapore •Sri Lanka •Thailand •Vietnam Critical Implementation support is available to worldwide Premier Business Partners. For qualified Business Partner sales engagements, Premier Business Partners can receive on-site assistance for critical engagements involving complex implementation of an IBM product solution. Technical Sales Consultancy is available to worldwide Advanced and Premier Business Partners. Business Partners with a qualified sales opportunity will receive voice or on-site technical mentoring in solution design and solution integration for complex IBM software sales opportunities. Besides the above, the Value Package also offers unlimited remote Integration and implementation support and access to Technical sales support (for member level Business Partners). 8 Product resources WebSphere Commerce is designed to accelerate the automation and integration of cross-channel marketing and sales processes, helping companies of all sizes become on demand businesses, ensuring their customers can do business when they want, how they want and where they want. It can be used to deploy a wide variety of business models, from a consumer-centric online sales channel to a completely integrated, multi-tier demand chain — all on a single platform. The product family is divided into editions that serve, in general, different target customer segments. The solutions address the breadth of large enterprise B2B applications all the way to B2C and small business applications. A common base exists between all editions allowing a growth path to scale from one edition up to the next. The Web site for all editions of WebSphere Commerce can be found here: http://www- 306.ibm.com/software/info1/websphere/index.jsp?tab=products/commerce For each production edition, there is a corresponding development environment product that is used when building customized code for the WebSphere Commerce solution. These products are collectively known as WebSphere Commerce Developer. The Web site for WebSphere Commerce Developer can be found here: http://www- 306.ibm.com/software/genservers/commerce/commercestudio/ Product documentation The documentation that shipped with WebSphere Commerce and WebSphere Commerce Developer is continually updated after the product CDs are created. For this reason, it is very important to get the latest set of documentation before you install the products. Ensure that you get the following: Updated README files Updated Installation Guides Updated Information Center Viewing the Information Center online Note that for WebSphere Commerce Version 6.0, the entire Information Center is available for you to view online. In other words, you do not need to install the product to be able to access the Information Center; instead you need an Internet connection, and Internet Explorer Version 6. The online Information Center includes developer and production information for all editions. To access the online Information Center for Version 6.0, use the following link: http://publib.boulder.ibm.com/infocenter/wchelp/ v6r0m0/index.jsp 9 When downloading the Information Center, be sure to get the version that corresponds to the product you are using. In particular, if you require the Information Center that includes the API reference, be certain to download the Information Center for WebSphere Commerce Developer. The Information Center for WebSphere Commerce (the production environment) does not include the API reference information. All supported versions of the WebSphere Commerce Information Center are here: http://www- 306.ibm.com/software/genservers/commerce/library/ Product code One of the first steps to getting started with WebSphere Commerce V6.0 is to obtain and install the product code. If you are a member of PartnerWorld for Software, in order to access demonstration and evaluation software, you need to purchase the Value Package for Software. This gives you access to the IBM Software Access Catalog. The IBM Software Access Catalog (formerly known as IBM Software Mall) offers a broad range of selected software available to qualified partners. This Internet-based shopping mall allows qualified partners to obtain the latest level of IBM software products from the following choices: Access to electronic download versions at no charge, and/or Access to very low priced orderable CD media packages . If you are a member of PartnerWorld for Developers, in order to access demonstration and evaluation software, you need to purchase the Software Access Option. Ideal configuration for learning about WebSphere Commerce V6.0 Once you have obtained evaluation copies of the software, you can get started with a hands-on learning experience. The best configuration for learning about the features and functions of WebSphere Commerce V6.0 is to install the development environment. The development products are as follows: WebSphere Commerce - Express Developer WebSphere Commerce Enterprise Developer WebSphere Commerce Professional Developer Note, you do not need to be a developer to setup this environment for learning purposes. At a high- level, you simply need to do the following: 1. Install WebSphere Studio Application Developer (included with WebSphere Commerce Developer). Ensure that the test environment is selected. 2. Install the WebSphere Commerce Developer toolkit. This is a simple install. The detailed instructions on performing this installation are found in the WebSphere Commerce Developer Installation Guide: http://www- 306.ibm.com/software/genservers/commerce/commercestudio/lit-tech-general-be-en.html Once the installation is complete, you will have a WebSphere Commerce instance. All of the starter stores applicable for that edition of the product are pre-published into the local development database. This means that immediately after installation, you can go through the entire shopping 10 flow and work with the WebSphere Commerce tools for managing and administering the starter stores. Product updates After WebSphere Commerce has been made generally available, it goes into a maintenance stream. Information about changes to the product become available from the WebSphere Commerce support pages. The support pages include downloadable fixes to the product. These fixes may be individual fixes to specific APARs or full fix packs. The fix packs contain a bundle of updates for a particular version and edition of the product. It is recommended that you always use the most recent fix pack level. The support pages also include self-help resources such as support flashes (for example, security alerts) and Technotes. A Technote is similar to a frequently asked question. In other words, a Technote is a relatively short document that includes a problem statement and a suggested path to problem resolution. Technotes are maintained in a searchable database. To access the WebSphere Commerce support pages, visit the following Web site and then select the WebSphere Commerce product with which you are working: http://www-306.ibm.com/software/genservers/commerce/support/ 11 Sales and marketing resources IBM provides a number of resources to help your company create and implement successful sales and marketing initiatives around WebSphere Commerce. Marketing programs may also serve to increase your profit margins when selling the software while other programs may assist with gaining necessary skills for working with WebSphere Commerce. Sales resources Sales and marketing information kits The Sales and Marketing Information Kits (SMI) for WebSphere Commerce are your primary source of sales and marketing information and assets. Here, in a single, consolidated location, you will find everything you need to market and sell WebSphere Commerce, from presentations to demos, from brochures to case studies. Different kits are provided for each edition of WebSphere Commerce. Within each kit, you will find information and collateral on topics such as product descriptions, presentations, competition, client-ready materials, etc. The sales and marketing kits are made available through PartnerWorld. To access the WebSphere Commerce sales and marketing kits, visit: https://www- 304.ibm.com/jct09002c/partnerworld/mem/sell/sel_ppc_ssmk.html Once on this site, you need to log in with your IBM ID/PW. Select the appropriate WebSphere Commerce sales and marketing kit for your needs. IBM Sales Connections Connect with the global IBM sales team to help you close deals. IBM Sales Connections help you establish a track record of success with IBM, gets you noticed by other IBM sales representatives and Business Partners and helps you establish productive, long-term relationships with them. Just tell us about your opportunity, and we will link you to an experienced IBM sales representative or Business Partner who can leverage their existing customer relationships and product knowledge to help you close sales opportunities faster. Your customer opportunity information will be kept strictly confidential. To learn more, visit: http://www- 1.ibm.com/partnerworld/pwhome.nsf/weblook/ben_detail.html?OpenDocument&type=&id=LLIE- 6LLQWE Executive Assessments Assess your client's e-business opportunities through a consultative process and present a business case for implementing a specific IBM software solution using IBM Executive Assessments. Executive Assessments are consulting tools that will help you get in the door and quickly gather the information you need to build a business case, present your proposal, and close business. You can charge a nominal fee for time spent working on the assessment - then you can win the business by proposing a customized e-business solution that meets your customers' needs. You can also use Executive Assessments as demand generation tools or offering in your co-marketing activities. You will find Executive Assessments available for a broad range of IBM solutions, including three designed just for WebSphere Commerce: WebSphere Commerce - Express, WebSphere Commerce: B2B and Channel Management and WebSphere Commerce: B2C and Multi-Channel Retailing 12 Consider using Executive Assessments to close your top leads. Several WebSphere Commerce business partners have successfully leveraged this consultative process with as part of their sales and consultation strategies. Getting started: To get started with the Executive Assessments, you will be asked for you IBM ID/PW, do the following: 1. Access the main page for the tools, at the following URL: https://www-304.ibm.com/jct09002c/partnerworld/mem/sell/sel_lead_ea_index.html 2. Study the Executive Assessment training module available at the following URL to learn how to sell and conduct an Executive Assessment: https://www-304.ibm.com/jct09002c/partnerworld/mem/sell/sel_lead_ea_overview.html 3. Access the individual Executive Assessment tools at the following URL to start working through assessments with your customers: https://www-304.ibm.com/jct09002c/partnerworld/mem/sell/sel_lead_ea_solution.html Signature Selling Method The IBM Signature Selling Methodology (SSM) is the way both IBM and IBM Business Partner sales professionals team to sell. SSM unifies and distinguishes IBM and our Business Partners through a common approach to selling based on client business needs. SSM aligns the sales experience to seven selling stages and seven client buying stages. SSM makes it easier to: Engage your clients' senior and line-of-business executives in business conversation Identify and deliver business value to your clients throughout the sales cycle Develop larger portfolios of opportunities that align with your clients' business initiatives Sell total solutions and win more deals by helping customers plan before taking action Getting started with SSM: To get started with SSM, do the following: 1. Visit the following URL to get more details on the purpose and values of SSM: https://www-304.ibm.com/jct09002c/partnerworld/mem/sell/pe_ssm2_rev.html 2. Use the SSM Sales Enablement Guide to help position IBM's sales tools within the seven stages of the Signature Selling Method, allowing you to quickly understand where you are in the sales cycle and what tools are available to assist you in moving the sale along. The SSM Sales Enablement Guide is available at the following URL: https://www-304.ibm.com/jct09002c/partnerworld/mem/sell/sel_tools.html Quick Proposal Templates If you need to get started fast on a high quality proposal for a WebSphere Commerce opportunity, you can leverage IBM Techline to find a "Quick Proposal" (QP) template. These templates will assist you in preparing high-quality, comprehensive proposals for your sales opportunities. The template for WebSphere Commerce has been updated for V6.0 and is rich in detail. Getting started with Quick Proposal Templates: To get started using the WebSphere Commerce Quick Proposal template, do the following: 1. Visit the following Web site to access the full set of Quick Proposal templates: https://www-304.ibm.com/jct09002c/partnerworld/mem/sell/pat_sw_quickprotemp.html 13 2. Locate the WebSphere Commerce template on the resulting page. 3. Before working with the template, be certain to review the usage information and guidelines contained in the ―Customizing the QP template document section‖ of the page. IBM Sales and Marketing Centers IBM Sales and Marketing Centers give your customers personalized, one-to-one access to IBM facilities, speakers and support staff, helping you shorten the sales cycle, increase the size of opportunities and close sales. By using IBM subject matter experts to deliver customized briefings on the features and benefits of IBM software solutions, you gain a dynamic, personalized tool to enhance your sales process. Usage of any of the Sales and Marketing Center facilities is a fee- based offering. Of particular interest to partners working with WebSphere Commerce, the Software Executive Briefing Center located in the development lab in Toronto Canada is the primary facility available for WebSphere Commerce executive briefings. Other Software Executive Briefing Center locations such as Research Triangle Park, North Carolina, USA also have the capacity to support certain aspects of WebSphere Commerce. Two types of sessions are supported at IBM Sales and Marketing Centers: Sales Opportunities: If you have a qualified sales opportunity and want to move the opportunity forward, you can leverage the Centers' executive facilities. Get assistance with scheduling and defining an appropriate agenda, and bring in IBM technical experts to address elements of the solution, etc. Marketing events: If you plan to host marketing seminars to generate qualified leads, you can take advantage of the executive facilities in the centers. All demand generation, agenda scheduling, catering, etc. are your responsibility. The fee covers the cost of an executive setting and equipment for your event. Note that marketing events are scheduled as space permits. Additionally, sales opportunities take priority and not all centers support marketing events. For complete details on the types of centers available, services offered, fees charged, details about booking a center, refer to the following Web site: https://www- 304.ibm.com/jct09002c/partnerworld/mem/mkt/mkt_briefing_center.html PartnerWorld Lead Management The PartnerWorld Lead Management (PWLM) application is an e-business tool designed to help you with lead collection, lead passing and recording of sales lead feedback from IBM's Business Partner sales channels worldwide. Keeping the lead management system up to date with your WebSphere Commerce opportunities is very important, as it will help us to support your efforts in the field. There are two ways to enter your leads: 1. Use the following Web site to learn how to sign up for PWLM and begin entering leads on your own: https://www-304.ibm.com/jct09002c/partnerworld/mem/sell/lead_mgt.html 2. Work with your IBM partner representative to have them enter your leads via the internal Siebel system. Top Contributor Initiative (TCI) The Top Contributor Initiative is designed to provide additional discounts to software resellers who sell IBM software, through the Passport Advantage program, to customers designated as Small and Medium Business (SMB) Accounts. To participate, a company must submit an enrollment, 14 complete the initiative qualification requirements, be approved by IBM and accept the Market Growth Fee offering terms and conditions. There are three levels of participation in the Top Contributor Initiative: Standard, New TCI Business Partner and Entry. Many WebSphere Commerce business partners are already enrolled and taking advantage of TCI. For an overview of the Top Contributor Initiative, refer to the following Web site: https://www-304.ibm.com/jct09002c/partnerworld/mem/sell/sel_sip_tci_main.html Value Advantage Plus Initiative (VAP) Value Advantage Plus rewards you for integrating IBM middleware with your software solutions. It was created for partners, such as ISVs, who have value-adding business models in which the majority of revenue is derived from the sale of applications you have developed or services you perform. To enroll in Value Advantage Plus and begin earning the financial rewards, you need to be a current PartnerWorld member and have at least one value-adding solution built around IBM middleware software, such as WebSphere Commerce. You can participate in Value Advantage Plus by completing information about your business, solution, and customer references in a special section of your PartnerWorld membership profile. When you have completed the application, you will be asked to sign an attachment that acknowledges your acceptance of the initiative terms. Once approved, you will receive notification and additional details. To get more details on the Value Advantage Plus initiative, refer to the following Web site: https://www-304.ibm.com/jct09002c/partnerworld/mem/sell/sel_sip_vap_main.html IBM Customer Reference Database The IBM Customer Reference Database (CRDB) is a valuable sales enablement tool available from PartnerWorld for IBM Business Partners. This tool will enable you to use the experience and success of customer-proven IBM solutions to help close sales. The CRDB contains information about customers who have agreed to be a reference for one or more IBM hardware products and/or software products. Each reference has a description of the customer, their business needs, a description of the solution implemented and the benefits the customer received. Each reference also has contact information for the IBM representative associated with the customer, so you can get additional information if needed. It is easy to search for WebSphere Commerce- specific references using the search tools provided. Visit the following Web site to access the Customer Reference Database: http://www- 1.ibm.com/partnerworld/pwhome.nsf/weblook/pe_crdbsplash.html Business Partner Connections Business Partner Connections is an online service exclusively for IBM Business Partners that makes it easy to find other partners with complementary skills so you can team together to better support your customers' requirements. Business Partner Connections provides tools to help you build the necessary skills to successfully team with other Business Partners. Visit the following Web site to access Business Partner Connections: https://www- 304.ibm.com/jct09002c/partnerworld/mem/sell/sel_bpc.html 15 Marketing resources PartnerPlan PartnerPlan is IBM's process for creating a joint marketing plan with IBM Business Partners. It can help you reach agreement on revenue objectives and the marketing activities to achieve those revenue targets, while fostering improved communication between you and your IBM or distributor representative. Plans define how you and IBM can work together to achieve common revenue targets and business objectives. It leverages and assembles marketing resources that can help generate demand for your solutions and services and is often a prerequisite to qualifying for IBM co-marketing funds. IBM Business Partners with an IBM representative can request that their representative begin the PartnerPlan process. As your plan is built, your IBM representative can give you access to your PartnerPlan via the Web. If you need to learn who your IBM Representative is, contact PartnerWorld Contact Services. Typically, the planning process begins with a call from your representative to gather preliminary information and your objectives for a work session. Business Partner sales or marketing managers and executives, and your IBM and/or distributor representatives should plan to participate in a focused marketing planning session to build a solid, executable PartnerPlan. In the work session, the team begins with understanding your products, people, core competencies and goals: Revenue objectives are agreed upon and the team identifies eligible sources of co-marketing funds for which the Business Partner qualifies. Next the team identifies repeatable solutions that they expect will drive the most significant portion of your revenues. The solution should consist of products as well as pre-sale, implementation and post-sale services. The team then defines key markets for those solutions and develops marketing action plans targeted at driving revenue in these key market segments. Within the action plans, an owner is identified who will be responsible for ensuring the action is completed on time and achieves the expected results. To get more information on PartnerPlan and how to get started with this process, refer to the following Web site: https://www-304.ibm.com/jct09002c/partnerworld/mem/mkt/partnerplan.html PartnerRewards The PartnerRewards program provides eligible IBM Business Partners with incentive dollars to assist in creating new market opportunities, support marketing efforts to win new business and reward the Business Partners commitment to IBM. Participating Business Partners are eligible to receive incentive awards based on eligible revenue and the completion of an approved PartnerPlan. PartnerPlan is an effective tool that helps the Business Partner establish marketing and sales goals to meet yearly revenue objectives. The PartnerRewards program rewards the Business Partner with incentive bonuses based on eligible revenue. Where applicable, Business Development Funds may also be earned and applied to approved activities for demand generation and marketing enablement like co-marketing, education/certification or equipment support. Contact your IBM representative to learn more about your eligibility to participate in the PartnerRewards program. For an overview of the co-marketing funding program, refer to the 16 following Web site: https://www- 304.ibm.com/jct09002c/partnerworld/mem/mkt/mkt_cmkt_rewards.html Encore Event Solutions Encore Event Solutions is a vendor service designed to provide IBM Business Partners with options to showcase their products and services in a cost-effective manner. 'Events for Business Partners' and 'Event management outsourcing' are two services offered by Encore Productions, a full-service event management company that has been executing a wide array of IBM events for over a decade. There are two different approaches to getting Encore Event Solutions working for you: Events for Business Partners: This economical package assists Business Partners in showcasing their products and services at tradeshows, conferences and key events where IBM is not participating. The service enables Business Partners to leverage the IBM brand and their strength as a Business Partner, while gaining valuable sales leads and new revenue opportunities. A complete turnkey solution includes end-to-end logistics, booth properties, exhibit space, marketing support, and setup and teardown services — all under the IBM Business Partner umbrella. Event management outsourcing: Encore Productions offers IBM Business Partners a wide array of event management services on demand for events worldwide — at the same deep discount that IBM receives. Encore can offer research, planning, execution, reporting, project management, discounted A/V services and speaker procurement as well as other customized services. Outsourcing your company's event management services allows you to concentrate on driving your revenue, while maximizing your impact and investment through professional event management. For an overview of Encore Event Solutions within the context of the IBM PartnerWorld site, refer to the following Web site: http://www- 1.ibm.com/partnerworld/pwhome.nsf/weblook/eac_a_encore.html Campaign Designer Campaign Designer is a Web-based resource that enables you to plan customized demand generation campaigns and create high quality marketing materials using your company logo and messaging. Campaign Designer can help you identify top prospects for your solutions and assist you in determining the appropriate tactics to use in reaching these prospects. Get cost effective campaign execution services and help with response management, lead tracking, and reporting with Campaign Designer Marketing Link. To get started with an overview of Campaign Designer, refer to this Web site: https://www- 304.ibm.com/jct09002c/partnerworld/mem/mkt/campaign_register.html Creating Successful Demand Generation Campaigns This co-marketing guide, which works in conjunction with Campaign Designer, can help you plan and execute fully-integrated marketing strategies in just 7 steps. These key principles of demand generation were carefully formulated by IBM and our direct marketing agencies. With this guide, you're well on your way to generating new leads, shortening your sales cycle and improving your bottom line. It covers these key principles of demand generation: 1. Know your target 2. Develop product solutions based on the audience's business needs 3. Understand the sales cycle and choose the right tactics 4. Create a campaign plan based on maximizing your marketing dollars 5. Build your message 6. The benefits of Campaign Designer 17 7. Execute, measure and refine your campaign (using PartnerWorld Lead Management ) For access to this co-marketing guide, refer to the following Web site: https://www- 304.ibm.com/jct09002c/partnerworld/mem/mkt/campaign_develop.html Marketing Training IBM provides a wide variety of marketing-oriented training materials on PartnerWorld that you may find helpful in preparing to go to market with WebSphere Commerce. These range from online courses available via PartnerWorld University to marketing ―how to‖ guides. To link to the entry point for PartnerWorld marketing training resources, refer to the following Web site: https://www-304.ibm.com/jct09002c/partnerworld/mem/mkt/mkt_trn.html Additionally, the following links will provide more details on these tools and programs: Marketing competency training paths provide you with a roadmap to education and skills that can help you better market not only IBM products but your own as well http://www-1.ibm.com/partnerworld/pwhome.nsf/weblook/tac_index.html PartnerWorld University provides self-study online courses about marketing. In particular, the Sales and Marketing College. http://www-1.ibm.com/partnerworld/pwhome.nsf/weblook/tac_hvenablement_pwu.html Marketing "How to" Guides provide how-to information for direct mail, seminars and multi- tactic marketing campaigns https://www-304.ibm.com/jct09002c/partnerworld/mem/mkt/mkt_trng_pw_swmktg_howto.html Demonstration assets Online Demonstrations The following external Web site provides several online recorded demonstrations of WebSphere Commerce in action: http://demos.dfw.ibm.com/solutions/commerce/?S=DF Downloadable demonstrations The SMI kits provide links to downloadable Flash demonstrations, including the WebSphere Commerce Demo Center, a package of Flash modules that demonstrate many of the capabilities of the product. Internal ONLY http://w3- 103.ibm.com/software/xl/portal/viewkitcontent?srcID=KP01&kitID=V227365O87155H39&contentID =S371002D38649S27&contentType=element&contentTitle=Demos EXTERNAL PWSW – You will need you IBM BP ID/PW – if you cannot get to these directly then copy and paste these to you internet search line. WC V6.0 Mega Deck ppt https://www6.software.ibm.com/cgi-bin/pwdown/priv/pw_dl/mkt/Megadeck.exe or http://publib.boulder.ibm.com/tividd/software/saleskits/V227365O87155H39/KEY_36.html scroll to the bottom WC Demo Center 18 https://www6.software.ibm.com/cgi-bin/pwdown/priv/pw_dl/mkt/WCDemoCenter.exe WC Voice/Flash Demo Center ftp://ftp.software.ibm.com/software/commerce/ External for flash demos and other V6.0 ppts WC FLASH Demos and demo scripts http://publib.boulder.ibm.com/tividd/software/saleskits/V227365O87155H39/KEY_15.html Other links located at this site: Client Presentations Brochures and other deliverables Case Studies and References Press info Screen Captures Ideal demonstration platform The WebSphere Commerce Developer Edition, running on the lightweight test server using a Cloudscape database provides an ideal platform upon which you can create and run your own demonstrations of WebSphere Commerce, using a laptop. You do not need to be a developer, or have development skills to use this as a platform for your product demonstrations. Support resources As you work with WebSphere Commerce, you will certainly have questions along the way. This section of the document provides guidance about various organizations within IBM that are available to help answer your questions throughout the sales, implementation and production phases of your projects. Presales support Techline is IBM's pre-sales Technical Sales Support organization, helping you to sell IBM products and services. The Techline service offers technical sales support to entitled Business Partners to help design, propose and configure customer solutions based on IBM products and services. Partnerline - 800-426-9990 The following table shows the criteria for partner entitlement to the Techline services: PartnerWorld organization Entitlement requirement PartnerWorld for Systems & Services: Premier and Advanced Business Partners PartnerWorld for Personal Systems: Premier and Advanced Business Partners PartnerWorld for Software All Business Partners who have purchased a Value Package Of particular interest to WebSphere Commerce business partners is that through the Techline services, a capacity planning service is available. This service will help you to determine the hardware capacity requirements for WebSphere Commerce solutions. More details, including contact information for Techline can be found at the following URL: https://www-304.ibm.com/jct09002c/partnerworld/mem/support/techline/trs_wgd_contacts.jsp 19 Rapid Value Assessment "ROI" Tool IBM SOA Business Value Assessment Toolkit provides a set of interview questions to be used with both the customer LOB and IT management at key stages in the IBM Signature Selling Methodology. The resulting output delivers ROI business cases, key process models, and a SOA solution proposal. http://www-304.ibm.com/jct09002c/isv/soa/benefits/soa_value_toolkit.html To access the WC ROI specific tool, assuming BP's have a Partnerworld User ID/PW: 1. Business Partners will send a note to firstname.lastname@example.com and ask for ROI Tool (IBMBVA for WebSphere) access. 2. Once receive personal ROI tool ID, BP's can then download tool from PWINS – again, they must use both their ROI tool personal ID and PW ID to gain access to online version; once access granted, they can download to their desktops. Solution Starting Points A Solution Starting Point is the core technical deliverable of IBM Solutions Builder Express Portfolio onto which a Business Partner can add customization and services. Each Solution Starting Point features detailed information to expedite solution implementation and deployment. Solution Starting Point Core Components Solution overview Solution architecture with suggested IBM middleware, hardware specs and development tools Reusable implementation assets Product installation, configuration and integration instructions Sample code, scripts and data Guided tour of solution Demo toolkit containing reusable Overview presentation with customer benefits and pains, architecture and product recommendations Multimedia screen captures and/or video clips of key solution features Solution Starting Point Accessory Components Detailed customer engagement task descriptions and service hours Suggested additional services opportunities Solution Starting Point Installer (SSI) Solution Starting Points are oriented around six key SMB solution areas: Business Integration, Business Intelligence, Content Management, e-commerce, Infrastructure and Portal/Workplace. In particular, at the time this document was created, the following solution starting points specific to WebSphere Commerce were available: Easy creation of an e-commerce Web site for retail 20 B2B e-commerce B2C e-commerce Analytics Business partners that are members of PartnerWorld for Software and who have purchased the Value Pack for Software option are entitled to access the solution starting point assets. To get more information on solution starting points, refer to the following URL: https://www- 304.ibm.com/jct09002c/partnerworld/mem/support/trs_sbe_starting.html Self-help and problem determination resources Problem avoidance The best way to ensure a smooth implementation is to take all measures possible to avoid problems. While this sounds like a lofty idea, the WebSphere Commerce support organization provides resources to help you avoid certain problems. Using these resources will help you minimize the risks of running into problems and requiring support assistance. Additionally, resources are available to help you with problem diagnosis. Subscribing to support bulletins There are two bulletins to which we recommend you subscribe, "My Support" and the "WebSphere Family Support Bulletin‖. My support will automatically send you a weekly e-mail about WebSphere Commerce and any other IBM product you sign up to receive. The e-mails will identify any new "Flashes", as well as fix packs that have been released or updated. The WebSphere Family Support Bulletin is sent every other month and contains news about WebSphere Commerce. This news can be found in other on-line sources, but the bulletin is a single document which lists, for example, all news about fix packs and end of service updates. Information about how to sign up for these services can be found by clicking the ―Sign up for Flashes/Bulletins‖ link under the ―Communicate‖ section of the WebSphere Commerce product support pages. For example, if you visit the support page for WebSphere Commerce – Express: http://www- 306.ibm.com/software/genservers/commerce/express/support/ You will see a screen similar to the following and the link to get details on how to sign up is shown in the highlighted area: 21 Figure 3: WebSphere Commerce - Express Support Page IBM Support and Downloads This site offers avenues to support by product, downloads and drivers, publications, trouble shooting, opening a service request, other tools, etc. It can be accessed at the following URL: http://www.ibm.com/support/us/ Searchable Technote database A Technote is similar to a frequently asked question. In other words, a Technote is a relatively short document that includes a problem statement and a suggested path to problem resolution. Technotes are maintained in a searchable database. You can search the database of Technotes, solve a problem and locate manuals, white papers, fixes, APARs, etc. by accessing the WebSphere Commerce support page specific to the edition of WebSphere Commerce with which you are working: http://www- 306.ibm.com/software/genservers/commerce/support/index.html Preparing to call support: Gathering information In subsequent sections, you will find information about contacting support for both pre-production and in-production support questions. In either case (pre- or in-production) you can make your initial contact with support run as efficiently as possible by doing the following: 1. Examine the references listed in the Self-help and problem determination resources section to determine if information about a similar problem or question already exists. 2. If information is not readily available, gather the following checklist of background information before contacting support: a. WebSphere Commerce version and edition b. Indication of latest fix packs, APARs, or Commerce Enhancement Packs applied 22 c. Configuration information (1-tier, 2-tier, 3-tier) d. Software stack (operating system, DB2, Oracle, use of LDAP, etc) e. Store model used and inventory type f. Information about recent customizations that may be applicable g. Detailed description of events that lead to the problem (for example, if someone had to reproduce the problem, what steps would be required). 3. Additionally, gather the following types of diagnostic information: h. SystemOut.log file. As an example, in the Windows environment using the default installation paths, this can be found in drive:\WebSphere\AppServer\logs\WC_instance_Name\SystemOut.log i. Trace.log file. As an example, in the Windows environment using the default installation paths, this can be found in drive:\WebSphere\AppServer\logs\WC_instance_Name\Trace.log j. If using WebSphere Studio Application Developer, gather the output from the Console. k. Collect any customized JSP files or Java code that may be causing the problem. l. Configuration files. For example, collect your instance_Name.xml file. m. If possible, collect screen shots of the steps leading to the error and the error itself. With this information gathered, a support analyst will be able to help you diagnose the problem and resolve your issue efficiently. Note that in some cases, you may be asked to enable tracing on particular components of WebSphere Commerce and then reproduce the problem in order to get a more detailed log of activities leading to the problem. Implementation support While you are working through developing WebSphere Commerce solutions, you are bound to have technical questions. When this situation arises, you should use the Developer Technical Support Center through PartnerWorld to gain access to a team of WebSphere Commerce consultants that are able to provide ―developer to developer‖ support. This team of consultants provides assistance with answering ―how to‖ types of questions along with resolving issues when the product may not function as you would expect. In answering your questions, the team will work with you to do such things as directing you to documentation that might address the issue, providing more detailed documentation if existing information is insufficient, creating sample code if required. The team will also replicate errors in an IBM lab to help diagnose a problem and then work with the product development team to create and test a fix before you apply it to your system. The support can be accessed via the Web or telephone options. To access this support through the Web channel, do the following: 1. Visit the PartnerWorld Web site: http://www- 1.ibm.com/partnerworld/pwhome.nsf/weblook/index_us.html 2. Select Develop and Port under Technical Shortcuts. 3. Select Solve development problem. To access this support via telephone, do the following: 1. Call 1-800-426-9990 2. Reference your PartnerWorld member number or user ID. Indicate that your query is with respect to WebSphere Commerce 23 These support services are available for questions that arise before your customer goes into production. Geographic coverage includes voice and e-mail support for partners in North America and e-mail support for partners outside of North America. Hours of operation are 7:00AM to 7:00PM CST (note problems can be captured after hours through e-mail and voicemail and addressed on the next business day). Production (Post Sales) support While the Developer Technical Support Center offers assistance at any stage before your customer goes into production, you and your customers will continue to have support questions once a site goes live. Once the customer is live, you and your customer should use the WebSphere Commerce Support organization to address both ―how to‖ questions and product problems. Depending on the arrangement you have with your customers, they may other contact you in the case of a problem and then you contact support on their behalf, or your customer may contact support directly. You can access the WebSphere Commerce Support organization either through voice or electronic options, as follows: Voice access: 1. Call 1-800-IBM-SERV 2. If you are calling on behalf of your customer that is in production, reference their customer number to open a Problem Management Report (PMR). If your customer calls on their own behalf, remind them to use their customer number. Electronic access: 3. Use Electronic Service Request (ESR) at the following URL https://www-304.ibm.com/jct03004c/support/mysupport/us/en/Main (right side box) 4. If you are submitting the problem on behalf of your customer that is in production, reference their customer number to open a Problem Management Report (PMR). If your customer submits the problem on their own behalf, remind them to use their customer number. The WebSphere Commerce Support organization provides support 24 hours a day, 7 days per week, with worldwide coverage. The support queues are staffed from 8:00AM – 8:00PM EST, Monday through Friday, but a Duty Analyst or Duty Manager can be paged to respond to issues of a ―severity 1‖ level at any time. 1-800-426-9990 - PWSW PMR, and other support, number http://www-1.ibm.com/partnerworld/pwhome.nsf/weblook/index_us.html PWSW PMR e-mail support. email@example.com and state that you wish to open a PMR and then give the details. When you sign-in with your PW User ID/PW, in the left navigation column, select Technical >next screen under Technical Shortcuts > next screen select Entitled Technical Support. . It should list the remote e-mail support topic and that is how you access PWSW PMR support via e-mail. Any questions, problems, or slow response, call the number above and ask for the DUTY Manager. When a PMR is opened, you will be required to assign a severity to the issue. The severity relates to the business impact of the issue. Use the following table for guidance to determine what level of severity to assign: Severity Definition Example Severity 1 Critical situation: Production system is Unable to start WebSphere Commerce down. server. Severity 2 Severe impact: A software component Problems loading new catalog data, is severely restricted in use, causing thereby restricting your ability to sell those significant business impact. products. 24 Severity 3 Moderate impact: A non-critical You require assistance with implementing software component is malfunctioning, a customized command. causing moderate business impact. Severity 4 Minimal impact: A non-critical software You require assistance in planning for an component is malfunctioning. Or the upcoming migration.? request is non-technical in nature.q ESR – Manager PMRs on-line IBM® provides the Electronic Service Request (ESR) tool to electronically submit and manage Problem Management Records (PMRs) on the Web for more control over your PMRs. http://www- 1.ibm.com/support/docview.wss?rs=3046&context=SSYSYL&context=SSPK6R&q1=esr&uid =swg21249353&loc=en_US&cs=utf-8&lang=en Assist On-Site Tool (AOS) Live Remote Assistance. With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. The tool can speed up problem determination, collection of data, and ultimately, your problem solution. http://www-1.ibm.com/support/assistonsite/ Porting support Virtual Innovation Center – Porting support The Virtual Innovation Center provides resources that enable mid-market Business Partners to build technical, sales, and product skills with IBM software products early in the product lifecycle. Any independent software vendor, systems integrator, solution provider, value-added reseller, or existing IBM Business Partner is eligible to participate. Participants of the VIC have access to the following services at no charge: Build sales and technical skills by taking the online education courses Participate in online forums Report product issues Take part in online competitions to test your knowledge with different IBM products Get assistance when porting projects Talk to our e-mentor or subject matter experts via our chat rooms Learn about best practices and tips for different IBM products Access online sales and marketing resources customized by product and Industry 25 With respect to WebSphere Commerce, the Virtual Innovation Center provides support for WebSphere Commerce – Express and WebSphere Commerce Professional Edition. For more information about the Virtual Innovation Center, refer to the following URL: http://www- 304.ibm.com/jct09002c/isv/welcome/vic.html?S_TACT=105AGX46&S_CMP=HP and click the Register or sign-in link to access the Virtual Innovation Center. From our WC Marketing Team: I am pleased to advise that the WebSphere Commerce V6 Feature Pack 2 Sales Enablement Education was deployed into the Virtual Innovation Center on October 31st and is available to the Business Partners. You will be prompted for your IBM BP PW User ID/PW upon entering the site below. http://www-03.ibm.com/partnerworld/vic/resource.wss?courseid=1363 26 Information sources In addition to the formal product documentation, there are other sources of information about WebSphere Commerce. Analyst Papers, Brochures and White Papers All of the client-ready materials such as white papers, analyst evaluations and research papers, brochures and data sheets for WebSphere Commerce are posted on the external Web site. Visit the Library page to view the set of collateral appropriate for your audience: http://www- 306.ibm.com/software/genservers/commerce/library/ Technical Inforation and Tutorials A very useful launch pad for sources of information related to WebSphere Commerce is the Commerce Zone portion of the WebSphere Developer Domain. There is no fee or registration associated with this site. The site acts as an entry point to WebSphere Commerce information for practitioners. Resources available on the Commerce Zone include: o Information roadmaps o Links to documentation o White papers and tutorials o Support information o Useful downloads Figure 4: WebSphere Commerce Zone in developerWorks Newsgroups & Q&A There is a WebSphere Commerce forum available on a developerWorks site that mirrors the ibm.software.websphere.commerce-suite newsgroup. http://www-128.ibm.com/developerworks/forums/dw_forum.jsp?forum=284&cat=9 27 Technical enablement resources A critical component to ensuring you have a successful WebSphere Commerce engagement or implementation is ensuring that you have the right technical skills for the job. There are a number of avenues, both formal and informal available for building WebSphere Commerce technical skills. Formal education WebSphere Training and Technical Enablement See the Training Paths and Roadmaps site for detailed information on both distance learning and hands-on/lab classes. Also, the BPTE site will have those available for free to business partners. IBM BPTE – free classroom and on-line education for business partners http://www- 128.ibm.com/developerworks/websphere/zones/was/roadmaps/partner/classes.html WC V5.6 & V5.6.1 Information Center – HELP http://publib.boulder.ibm.com/infocenter/wchelp/v5r6/index.jsp WC V6.0 Information Center – HELP http://publib.boulder.ibm.com/infocenter/wchelp/v6r0m0/index.jsp WC Version Comparison Charts by Function – What's out of the box http://publib.boulder.ibm.com/infocenter/wchelp/v6r0m0/index.jsp?topic=/com.ibm. commerce.base.doc/concepts/covcomparisons.htm WC Developers Zone http://www-128.ibm.com/developerworks/websphere/zones/commerce/ http://www-128.ibm.com/developerworks/forums/dw_forum.jsp?forum=284&cat=9 Q&A Training Paths or Roadmaps – public classes which are fee based http://www- 304.ibm.com/jct03001c/services/learning/ites.wss/us/en?pageType=page&c=a00030 96 IEA Training Site: Phase 3 includes seven lab exercises plus one viewlet. (under New Features > Web 2.0 Store Model > Web 2.0 Store demonstrationhttp://publib.boulder.ibm.com/infocenter/ieduasst/v1r1m0/index.jsp?t opic=/com.ibm.iea.wcs/wcs/wcs6_coverpage.html. Use the maximize button in the upper right corner of the IEA frame. There are bubbles with words in them to describe what is taking place as the demo moves along). The presentations are narrated as well as in PDF format also. The IEA materials may be viewed at the following URL: http://publib.boulder.ibm.com/infocenter/ieduasst/v1r1m0/index.jsp?topic=/com.ibm .iea.wcs/wcs/wcs6_coverpage.html From the left hand scrollbar, choose "WebSphere Commerce" and then choose "Feature Pack 2 (V18.104.22.168)." WebSphere Training and Technical Enablement (WTTE) is part of the IBM Software Group and delivers a comprehensive portfolio of education services to help customers successfully deploy 28 and integrate IBM's WebSphere Application and Integration middleware products to their maximum potential. WTTE offers multiple courses for WebSphere Commerce. Each of the courses has a pre- requisite knowledge requirement of the student being familiar with the material contained in the WebSphere Commerce Information Center. The formal course offerings are either classroom courses, or distance learning courses. WTTE provides a roadmap of the WebSphere Commerce curriculum to help you determine which courses apply to you, and what prerequisite courses would assist in your learning. Use the following URL to reach the WTTE site and then select the IBM WebSphere Commerce curriculum link: http://www.ibm.com/developerworks/websphere/education/enablement/ For an introduction to all aspects of WebSphere Commerce, take the WebSphere Commerce V6.0 Introductory course. This is an on-line e-class that introduces ―What's New to V6.0‖. There are hands-on lab classes you can attend that are for the Systems Administrator and/or the Developer. In addition to those education offerings, IBM Software Services can create and deliver customized, engagement-specific, training offerings. Contact your local business partner representative for further details. Education Centers for IBM Software (ECIS) In order to reach out to a wider audience, IBM has a program whereby qualified business partners become authorized to teach IBM courses. In order to become qualified as an ECIS business partner, the partner must pass a rigorous training and selection program. Once qualified, IBM provides all materials and courseware to the business partner ensuring that the same level of quality education is delivered regardless of whether the instructor is an IBM instructor or an instructor from an ECIS business partner. To get information about business partners qualified to deliver this course in your area, refer to the following Web site: https://www- 304.ibm.com/jct09002c/partnerworld/mem/learn/tac_ecis_index.html Virtual Innovation Center In addition to providing support for partners that would like to port existing applications or write new applications to run on WebSphere Commerce (as outlined in Virtual Innovation Center – Porting support on page ), the VIC also provides education materials for WebSphere Commerce. The education offerings include both technical education modules to help you implement WebSphere Commerce solutions, as well as sales education modules. http://www-304.ibm.com/jct09002c/isv/welcome/vic.html Migration Aid Learning how to migrate your customers' existing sites up to the most recent version of WebSphere Commerce is a very useful skill. By encouraging your customers to move up to the most recent version of WebSphere Commerce, you will be opening the door for them to maximize their return on investment by leveraging the new features and functions that become available in each new release. In order to ensure that best practices are followed during migration projects, the IBM Technical Support Organization (ITSO) has created a Redbook entitled ―Keeping Commerce Applications Updated WebSphere Commerce 5.1 to 5.6 Migration Guide‖ (publication number SG24-6320-00). This book can be found at the following URL: http://www.redbooks.ibm.com/abstracts/sg246320.html 29 In addition to this book, the WC V6.0 Information Center site, under Migrating, Configuring and Installing, will lead you to the Migration documentation that covers migration from V5.5, V5.6, and V5.6.1 to V6.0: http://publib.boulder.ibm.com/infocenter/wchelp/v6r0m0/index.jsp IBM Software Services for WebSphere Training Engagements IBM Software Services for WebSphere (ISSW) offers technical, product-specific services for WebSphere software products. These services include skills transfer, implementation, migration, architecture and design services, as well as pilot workshops and education. The following are just a few of the service offerings that would be of interest to business partners getting started with WebSphere Commerce solutions: WebSphere Commerce Design Workshop WebSphere Commerce Architecture and Design Workshop WebSphere Commerce Application Developer Mentored Workshop WebSphere Commerce Center of Excellence For a complete listing of ISSW services offerings, and more information about the preceding offerings, refer to the following URL: http://www-128.ibm.com/developerworks/websphere/services/ In addition to the predefined offerings, customized training sessions on other topics can also be created. Inquire through the Web site to build a customized offering to meet your specific needs. WebSphere Commerce Certification A professional certification offering is available for WebSphere Commerce Versions. For more details about this certification, and all WebSphere training and certifications by product, refer to the following URL. Under Training and Certifications in the left-hand blue column, select Certification, Product tab, select WebSphere, then scroll down to Commerce : https://www- 304.ibm.com/jct09002c/partnerworld/mem/learn/tac_ecis_index.html Informal education Information Roadmaps When getting started with the product, you should refer to the Information Roadmaps section of the WebSphere Commerce Information Center. Information roadmaps provide guidance, to different types of users about key tasks they must perform, recommended reading, appropriate tutorials to follow, and more. The following information roadmaps are available: Site administrator Application developer JSP page designer Data developer Store programmer Integrator Tools customizer 30 Line of business user Information roadmaps organized by user roles within starter stores WebSphere Commerce Zone in developer domain The WebSphere Commerce Zone provides many useful articles and tutorials that will help with developing skills in particular topics of interest. Much of the content of this site is contributed by WebSphere Commerce practitioners, so the content on the newest versions expands after the version has been available for some period of time. Solution Starting Points IBM PartnerWorld offers a number of Solution Starting Points, which are packages of resources to help you get started with various IBM Solutions. There is one specific Solution Starting Point for WC Express: More details about this offering are available through the following URL: https://www- 304.ibm.com/jct09002c/partnerworld/SearchResults?scope=pw&language=en&type=0&query=sol ution+starting+points&Search.x=30&Search.y=4 (scroll down to see all of the SSPs) developerWorks developerWorks is an online resource that provides information and tools for individual software developers. On this site, you will find articles, sample code, tutorials, tools and discussion forums. For WebSphere Commerce developers, the developerWorks site is useful in providing information for the supporting products and technologies that make up the WebSphere Commerce solutions. For example, developerWorks has very thorough introductions to XML and Java, including overview information and tutorials to get started. This is useful for WebSphere Commerce developers, as both XML and Java are key technologies used in WebSphere Commerce. developerWorks can be accessed at the following URL: http://www-128.ibm.com/developerworks/ Redbooks, Articles, Tips Sales Center - Deploying and customizing http://www.redbooks.ibm.com/abstracts/sg247249.html Sales Center with Computer Telephony Integration http://www.redbooks.ibm.com/abstracts/redp4315.html New Articles Customizing the e-mail template to add dynamic tags in WebSphere Commerce - http://www.ibm.com/developerworks/websphere/library/tutorials/0708_mittal/0708_mittal.html Migrating WebSphere Commerce to the SOA foundation tooling: Part 2, Getting WebSphere Commerce and WebSphere Process Server talking - http://www.ibm.com/developerworks/websphere/library/tutorials/0708_mohan/0708_mohan.html 31 Migrating WebSphere Commerce to the SOA foundation tooling: Part 3, Migrating a business process to WebSphere Process Server - http://www.ibm.com/developerworks/websphere/library/tutorials/0709_mohan/0709_moha n3.html?S_TACT=105AGX10&S_CMP=NLWS Developing a Payment Plug-in Using the New Payment Component of WebSphere Commerce Server Version 6 - http://www- 128.ibm.com/developerworks/forums/dw_thread.jsp?forum=284&thread=165743&cat=9 Customizing WebSphere Commerce Accelerator - http://www.ibm.com/developerworks/websphere/library/tutorials/0707_mittal/0707_mittal.html Solving memory problems in WebSphere applications - http://www.ibm.com/developerworks/websphere/library/techarticles/0706_sun/0706_sun.html Solving performance degradation problems in WebSphere applications - http://www.ibm.com/developerworks/websphere/library/techarticles/0706_lou/0706_lou.html WebSphere Commerce best practices: Using pattern generation to produce visuals - http://www- 128.ibm.com/developerworks/websphere/library/tutorials/0704_shields/0704_shields.html?S_TAC T=105AGX10&S_CMP=NLWS Improving the quality of WebSphere Commerce customizations - http://www- 128.ibm.com/developerworks/websphere/library/techarticles/0702_shields/0702_shields.html Creating a Business Context in WebSphere Commerce - http://www- 128.ibm.com/developerworks/websphere/library/tutorials/0701_deluca/0701_deluca.html Scanning Your Customer Code for Internal WebSphere Commerce APIs - http://www- 128.ibm.com/developerworks/websphere/library/techarticles/0701_guminy/0701_guminy.html Implementing Filtered Staging by Store ID in WebSphere Commerce - http://www- 128.ibm.com/developerworks/websphere/library/techarticles/0702_jiang/0702_jiang.html Getting Started with Commerce Module for OmniFind Discovery Edition Customization 101 - http://www.redbooks.ibm.com/redpieces/abstracts/sg247358.html 32 TIPS A little tip learned at the Summit last week from Joe Speed regarding mobile access to a WC site. If you want to test a site for mobile access readiness, attached is a site that Joe uses to test that URL. "The ready.mobi testing tool evaluates mobile-readiness using industry best practices & standards. The free report provides both a score (from 1 to 5) and in-depth analysis of pages to determine how well your site performs on a mobile device." IBM does not endorse or support this site. It is strictly a helpful tip. www.ready.mobi 33
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What Milwaukee is talking about
Of Tiger, Elin and Brett Favre?
Golfer Tiger Woods wants to get back to golfing. His wife, Elin, wants to save his family. And Elin is hanging out at Brett Favre's home in Hattiesburg, Miss.? What in the name of Masters is going on here? Read it here.
And this version has Mrs. Woods calling off the divorce.
In television, a new poll out says Fox News is the only network Americans trust. A total of 49% of those polled said they trusted Fox, while 37% distrusted it. CNN was next.
Today, as most of the tech world knows, Apple rolls out its next big thing. Here's a link to a list of Apple flops.
And did you know there's a must-have accessory for your beer? It's called a growler. That's a 64-ounce vessel that looks like a jug. Here's the lowdown on it, courtesy of the New York Times.
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Jobs Companies & Reviews Companies Salaries Interviews
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Events Manager Interview Questions
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Oct 15, 2013
"Managers are taught to use "Fear of loss" questions at the end to make candidates feel like they wont recieve a call back when ALL candidates are offered a job."
Aug 1, 2012
Jun 8, 2012
"Do you enjoy working with people and are you able to handle people in a problematic situation?"
1–10 of 78 Interview Questions


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Strange Bedfellows -- Politics News
News about Seattle and King County government as well as national politics.
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Inslee: Give me $$$ and I'll spare you e-mails
The Jay Inslee campaign has seized on a come-on for those who pledge monthly gifts to the Democrat's campaign for Governor: They can "opt-out" of Inslee's unending stream of e-mail appeals asking for dollars. In an e-mail sent last week, campaign manager Joby Shimomura invited potential supporters to join the "J-Team" and make monthly pledges […] [Read More]
Illegal bear hunting: Ted Nugent cops a plea
He met with Secret Service agents Thursday after making incendiary remarks about President Obama, and on Friday rocker/reality TV personality Ted Nugent copped a plea deal for illegally killing a black bear in Alaska. Nugent will pay a $10,000 fine and agreed to cut a public service ad for TV on responsible hunting. He will […] [Read More]
4/20: Sweet smoke from Vancouver to Boulder
The informal 4/20 national marijuana smoke-in, born in the 1970′s at San Rafael High School in California, has grown (illegally) from the Canadian province with a billion-dollar "B.C. Bud" crop to the campus of "Rocky Mountain High" in Colorado. It's an historic April 20th, on a number of counts. We're marking the 75th anniversary […] [Read More]
Gay marriage supporters: A vote is coming
Opponents of same-sex marriage will collect enough signatures to force a statewide vote and Washington is due for a nasty, costly Referendum 74 campaign in the fall, supporters heard at a Thursday night banquet. "There will be a ballot measure vote in November," Evan Wolfson, founder and president of the national group Freedom to Marry […] [Read More]
NBC/WSJ Poll: Obama up by six points
President Obama enjoys a 49-43 percent lead over Republican nominee-in-waiting Mitt Romney, according to an NBC News/Wall Street Journal national poll released on Thursday evening. The 44th president has a 49-46 percent approval rating, but his numbers on managing the economy — 45-52 percent disapproval — indicate Obama's central vulnerability. "Obama's advantage is fueled by […] [Read More]
He prosecuted 'Prince of Pot:' Now wants to legalize pot
Then-U.S. Attorney John McKay brought charges that put Vancouver, B.C., based "Prince of Pot" Marc Emery behind bars for selling marijuana seeds advertised by catalog to customers in the United States. On Wednesday, McKay sat beside wife Jodie Emery at a Stop Violence B.C. press conference to call for legalization of cannabis. McKay has championed […] [Read More]
Planned Parenthood backs Inslee, Inslee backs PP
The Democratic Party's 2012 playbook, from Washington, D.C., to Washington state, can be summed up as all-encompassing appeals to women voters all the time. Planned Parenthood Votes announced Wednesday in Seattle that it is supporting Democrat Jay Inslee for Governor, while in in the nation's capital Sen. Patty Murray, D-Wash., and colleagues were flaying Republicans […] [Read More]
Greens back Obama: Almost nobody notices
What sound is made by a tree falling in the forest if nobody is around nearby to hear it? The old question could be asked on Wednesday as the once-feared "Big Green" lobby in Washington, D.C., leaders of national environmental groups, endorsed President Obama for reelection. The announcement received almost no press coverage. The Washington […] [Read More]
Ted Nugent: The Secret Service wants to talk to you
After winning a pre-Michigan primary nod from the "Motor City Madman," presidential candidate Mitt Romney observed: "It's fun getting to know Ted Nugent." The U.S. Secret Service would like to know him, too, and will talk to the rocker on Thursday about inflammatory remarks that Nugent made about the Obama administration last weekend at the […] [Read More]
Rep. Larsen: DelBene can reach big & small towns
U.S. Rep. Rick Larsen, D-Wash., who saw big swaths of his old 2nd District become part of a redrawn 1st District, on Tuesday said that Suzan DelBene is the best person to represent the new district. A former Microsoft vice president, and recent state revenue director, DelBene is one of five Democrats running for the […] [Read More]
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a request ... http://www.freesound.org/forum/sample-requests/32979/
record of my brothers crash
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A strong hard hihat hit, surprisingly realistic for a synthesized drum sound... Part of a pack of samples synthesized in ...
a request for "Sudden disappearing" sound ... http://www.freesound.org/forum/viewtopic.php?p=41071#41071
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Strong filtered noise vectors bundled to one short vector. The source sounds are taken from diverse household sampels.
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Sample of homicidal headcase shouting in street vocoded with noise to make science-fiction (de)materialization type effect.
metallic sounding snare, very loud.
Simple radio effects created with general sound efx and processing in Ableton Live Lite.
This is a bit processed sounds of whistlecap shutting on my stainless steel kettle. Recorded, noise reduced, clapified and compressed.
Someone is trying to open up a plastic bag when the person suddenly happened to hit a box of screws ...


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Mexican drug lord Teodoro Garcia Simental
At the Cuartel Morelos army base in Tijuana, Mexican soldiers salute the casket of a soldier slain the night before in a shootout with a drug gang. Four hit men believed to be followers of "El Teo" were killed in the firefight. A tip leading to the hide-out reportedly came from a rival gang... Don Bartletti / Los Angeles Times


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A 15-year-old hacker, who was one of those responsible for hacking the UFC website, was sentenced in Long Beach, Calif., on Wednesday. read news >>
A teenage hacker who helped reroute the UFC's website and take down several high-profile websites has been sentenced to six years of probation, according to a Wired report.
The hacker, who is id read news >>
Check out Esther Lin's photos from Friday's event in Los Angeles, California. read news >>
Video footage of Jason "Mayhem" Miller's latest run-in with the law, as the former UFC fighter was arrested this past weekend outside a bar in Laguna Beach, California. He is currently being held on read news >>
UFC and PRIDE veteran Renzo Gracie has been sentenced to 10 to 15 days of community service by a New York judge on Thursday, as punishment for a nightclub brawl last May. On Thursday, Renzo Gracie an read news >>
The California State Athletic Commission has released the medical suspensions for all the fighters who competed on the UFC 184 card last Saturday. UFC women's bantamweight champion Ronda Rousey defen read news >>
After a captivating UFC 184: "Rousey vs Zingano" event, MMAmania.com ponders what is next for the main card winners who picked up victories last Saturday night (Feb. 28, 2015) on pay-per-view inside read news >>
Ultimate Fighting Championship (UFC) welterweight contender Jake Ellenberger picked up a much needed victory on Saturday night (Feb. 28, 2015), as he defeated former No. 1 contender Josh Koscheck wit read news >>
Let's run down the list of "Who's Hot" and "Who's Not" from UFC 184: "Rousey vs. Zingano," which took place last night (Sat., Feb. 28, 2015), nominating the biggest winners and losers from the pay-pe read news >>
Jake Ellenberger, not Ronda Rousey, sits atop the disclosed UFC 184 fighter payroll numbers revealed by the California State Athletic Commission. read news >>
Who's ready to win some money? Ultimate Fighting Championship (UFC) descends upon Los Angeles, California this weekend (Sat., Feb. 28, 2015) for a injury-plagued UFC 184 pay-per-view (PPV) event, fea read news >>
Ultimate Fighting Championship (UFC) returns to the pay-per-view (PPV) market this Saturday (Feb. 28, 2015) with an injury-purged UFC 184 fight card featuring the women's bantamweight title fight pit read news >>
The California State Athletic Commission had Ronda Rousey and Cat Zingano randomly drug tested ahead of UFC 184, and the results are in. read news >>


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32 Years Of Caring For People And Their Pets.
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The rough-hewn beauty of the former brass foundry was a spectacular backdrop the 20-song retrospective, ranging from her breakthrough hit, "Don't Know Why," to her latest single, "Happy Pills," before concluding with an encore that saw her and her band gathered around an old-time microphone, offering sweet harmonies to send a delighted audience into the night.
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Dear Jatomi Fitness,
Re: Look what you've done to me!
I promised myself that I'd write you a letter on the first anniversary of my gym membership. I know most people write letters when they're unhappy about something but I just wanted to write a note to share about my journey to fitness this past year, which began when my husband and I walked in through your door and bought a membership from a young, fit and good looking guy called Matt. Congratulations on hiring... Read More


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Walking into my nearest Gamestop I cautiously approached the playable Wii U booth. After playing around with the system for a bit I came across the Rayman Legends demo.
As a fan of the previous Rayman reboot, I gave a quick smirk and was on my way to playing one of the best demos I have ever experienced. After just one of Rayman's artfully crafted, insanely fun levels I needed to play more. I called my brother over who was with me at the time and we just had a complete blast. We took turns trading between the Wii Remote and the Wii U GamePad.
There are 3 levels available to try, each with unique play styles. One level plays in traditional Rayman Orgins style having players run, jump and collect fairy type creatures - the game's version of currency.
Another level offers a chase sequence while the tune of Black Betty (sung in Rayman style) is conducted as players hit certain areas of the level. This is insanely fun and I can't wait for more.
The last level also plays out in a more traditional style, but the player using the GamePad controls a flying creature to aide you along the level. This involves stunning enemies by tapping them or rubbing them. Other variations in gameplay include lifting, shifting and spinning platforms. All of this works wonderfully and my brother and I could not wait to take turns.
There is no good reason not to play this demo. Nintendo allows 30 playthroughs of demos and I am already halfway done with them. I'm just going to say this flat out - this game is the reason that I originally made the decision to buy a Wii U and will definitely be a day one purchase for me.
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Project Ukulele - Possible Hint at Characters
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Pre-orders are now open!
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Recent commercial may have leaked new GamePad model
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How the the most hated character in video games rose to the top of the Smash heap
Michael Jordan said:
No they're making it from the movie ... Speed Racer: The Video Game
daveoneal said:
Thanks Rob. I had no idea this one was published. I'm very happy about it! Yes, Jonathan, it is hard as all get-out, ... Street Fighter 2010: The Final Fight review
daveoneal said:
This was a very well-written review. Apparently Super Hexagon was developed by Terry Cavanagh (who made vvvvvv), so ... Cosmophony review
dirk said:
:p p ... TMNT: Smash Up
dirk said:
cool :p ... TMNT: Smash Up
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text: Law Maine's Tobacco-Delivery Law Faces Test November 28, 2007 The Supreme Court heard arguments Wednesday on Maine's law aimed at further restricting children's access to tobacco. The law bans deliveries of tobacco products to dealers known to operate without a license, and to anyone under age 27 who doesn't show identification. Listen Loading… Download Playlist


text: |Key is copies of reduced black and white student pages that are 5" x 4". The answers are overprinted, 4 lessons on front and 4 lessons on back. Type: Paperback () Category: > Home Schooling ISBN / UPC: 9781591660934/1591660939 Publish Date: 1/1/1994 Item No: 121747 Vendor: Bob Jones University Press


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Natural Selection Activity Name ____________________________ OH NO! The island of DSAland is under major ecological stress. All of the organisms that live on it are starving to death due to a huge drought that is causing all of the plants to die. The only two surviving plants are the Greenus Beanus plant and the Whiteus Beanus plant on the northern edge of the island (near the courtyard, of course!). Due to lack of resources, the organisms are faced to feed on seeds as their only means of nutrition. The competition is getting tough! Who will survive? Here is a list of the animals left on the island of DSAland: Splint-Nosed Phoo-Phoos – exotic birds that use their dry tongues to get food (knife) Red-Eyed Tubees – mammals that use their dexterous hands to get food (hands) Sleek-Eared Snot Faces – reptiles that use small claws to dig up food (fork) Prancing Ku-Kus – spoon-billed birds that scoop up food (spoon) Dart-Mouthed Greasers – insect-eating birds with sharp, pointy beaks (tweezers) The only species of these animals that usually eats seeds are the Red-Eyed Tubees, but the other animals are hard-pressed for nutrition and will try anything! For today, I am a _____________________________________________. Here are the rules: You must try to eat as much food as possible in order to survive. You will have three minutes to get as many seeds as you can into your stomach (plastic cup). You are only allowed to use your given tool to pick up the seeds. Your stomach (cup) must never touch the ground. You have to get the seed and raise it to your stomach. Any other individual's seed is fair game until it is in their stomach. You may not make another organism "throw up", but if someone does it on their own, they must begin again. Have fun and don't get too crazy! If you spend all of your energy trying to harass other organisms, you won't collect any food of your own and you will die! Make some predictions: Which plant do you think will have most of its seeds eaten? Why? Which animal species will be the best at getting food? Why? Which animal species will do the worst? Why? Data collected: Individual Class Greenus Beanus __________ __________ Whiteus Beanus __________ __________ Which type of plant will survive the best on the island of DSAland? Why? If a mutation occurs somewhere down the line, what kind of mutation might be beneficial for Whiteus Beanus? How many seeds did each of the following organisms collect? Total # seeds # of individuals Average # seeds Splint-Nosed Phoo-Phoos ____________ ____________ ____________ Red-Eyed Tubees ____________ ____________ ____________ Sleek-Eared Snot Faces ____________ ____________ ____________ Prancing Ku-Kus ____________ ____________ ____________ Dart-Mouthed Greasers ____________ ____________ ____________ Which of these species will have the lowest survival rate? What will eventually happen to that species? Which of these species will have the highest survival rate? What will eventually happen to that species? Which traits did natural selection favor? In other words, which adaptations were the most beneficial in this environment? Graphical Representation of Results Using a bar graph, show the average number of seeds eaten vs. each type of animal species that ate them. (Hint: you will have one bar per animal species) Using a bar graph, show the total number of seeds eaten vs. the type of plant that produced them.
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But Hagerstown did and, as a result, Duffy will have a record that lasts much longer than his bruises.
The Astros prospect was plunked three more times while accounting for four runs in the Legends' 16-6 romp over the Suns.
"We play them a bunch," Duffy said, "and I have been hit a lot of times."
Eleven times in 20 games, in fact. Daubach and his pitchers have played a significant role in Duffy's historic and somewhat dubious distinction: The 23-year-old University of Tennessee product broke the South Atlantic League single-season mark for HBPs with 33 through 111 games. Brewers outfielder Nyjer Morgan recorded 32 with Hickory in 2004 but probably for a different reason. Morgan is a slight left-handed hitter. At 6-foot-3 and 227 pounds -- with 14 home runs to his name -- Duffy is decidedly not.
"It's a little bit of both: I do dive a little bit in my stance. And the book on me, [against] righty power hitters is to not let them get extended, to pitch inside," Duffy said. "The pitch can get away from them sometimes, especially at this level where guys don't have pinpoint accuracy.
"Three in one game, I was little frustrated today."
That also set the Sally League's single-game mark, which has been accomplished many times but not since 2002.
"It's a unique record to have, for sure," said Duffy, who added that he's most often hit on his left (lead) arm, in the upper, inside corner of the strike zone. "I feel like I get hit every other game. I don't wear a pad, but I should probably invest in one.
"They usually don't hurt too much. As long as I am not getting hurt, it doesn't get to a point where it's dangerous."
Duffy, a 20th-round pick in last year's Draft, was hit by a pitch 13 times in 63 games at short-season Tri-City in 2011, giving him a share of the New York-Penn League lead. For what it's worth, the Milton, Mass., native also was plunked 13 times in 54 games as a collegian in 2010.
No other Minor Leaguer this season has been hit more than 30 times. Class A Advanced Winston-Salem's Cyle Hankerd is next in line with 21.
Has the midseason All-Star felt like he's been hit on purpose?
"I haven't," he said. "A lot of hitters think, 'They might bean me if I hit a homer and celebrate too much,' but I've never gotten beaned liked that."
In this, his first full season as a pro, Duffy is doing much more than getting free bases. He's also earning them, with a .299 batting average, 46 extra-base hits and a .395 on-base percentage despite walking only 37 times.
"It's been a good year," he said. "I started off slow. I remember realizing how long of a season it is. Man, it's been a long season -- I didn't realize how long it would be. I've always floated around .300 as a hitter, but [I decided to] forget the numbers and trust the process and have a solid approach."
And solid contact -- with his bat, not his body.
"I want to hit home runs and do all the great stuff hitters do," he said, "but I'll take what the game gives me."
Duffy also singled in a run in the fifth inning Saturday. He was not, however, one of six Legends to record a multi-hit game. Brandon Meredith led the way with four hits and three RBIs, falling a triple shy of the cycle.
Zach Johnson drove in three runs, breaking Jake Goebbert's 2010 single-season team record with 100 RBIs.
Lexington starter Chris Devenski (7-5) gave up three runs on seven hits over five innings.
Suns counterpart Taylor Jordan (0-2) was charged with five runs on five hits over three frames. He hit three batters, including Duffy twice.
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Older voters were President Obama's weakest age group in his 2008 win. They were the GOP's strongest in 2010. Some members of the Saddlebrooke Republican Club near Tucson, Ariz., watched the debate on TV and discussed the issues that resonated with them.


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Lonely people have nothing to give. Lonely people exploit each other. And naturally, when you have nothing to give and the other starts exploiting, you feel offended. You want to exploit the other and not be exploited. That's where politics enters in: you want to give as little as possible and get as much as possible - and the other is doing the same to you, and both are creating misery for each other.
I have heard..
A man stopped his car deep down in the woods and started being very loving to the woman who was sitting by his side. But the woman said, "Stop! You don't really know who I am. I am a prostitute, and my fee is fifty dollars."
The man gave the woman fifty dollars, made love to her. When it was finished he sat silently at the steering wheel without moving.
The woman asked, "Now why are we waiting here? It is getting late and I want to go back home."
And the man said, "Sorry, but I must tell you, I am a taxi driver.and the fare back is fifty dollars."
This is what is happening in your love-relationship: somebody is a prostitute, somebody is a taxi driver. It is a bargain, it is tit-for-tat. It is continuous conflict. That's why couples are continuously fighting. They cannot leave each other; although they go on fighting they cannot leave. In fact that's why they are fighting - so that nobody can leave. They cannot be at ease because if they are at ease then they will be at a loss and the other will exploit more. Once you see the point you will understand the whole misery of marriage. The whole foundation of it is there.
One wonders why people don't leave each other if they are not happy with each other? They cannot leave! They cannot live together, they cannot separate either. In fact, the very idea of separation is creating the conflict. They cripple each other so the other cannot escape, even if he or she wants to escape. They burden each other with such responsibilities, such moralities, that even if the other leaves he or she will feel guilty. His own conscience will hurt, will pinch him - that he has done something wrong. And together, all that they do is fight. Together, all they do is a continuous haggling for the price. Your marriage, your so-called love, is a marketplace. It is not love. Out of loneliness there is no possibility of love.
Out of loneliness people start meditating; out of loneliness there is no possibility of meditation either. They are feeling lonely and they want something to stuff themselves with. They need a mantra, Transcendental Meditation or all that kind of nonsense. They would like something to stuff themselves with because they are feeling empty and lonely. Repeating "Ram-Ram, Krishna-Krishna" or "Ave Maria" or anything will help them to at least forget themselves. This is not meditation! This is just covering up loneliness, emptiness. This is just covering up a black hole in yourself.


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If selected for publication, it will appear as soon as possible on Haaretz.com.
Lieberman: Lapid is only interested in becoming Israel's PM
At the first joint faction meeting of Likud and Yisrael Beiteinu, former foreign minister Lieberman criticized the Yesh Atid chairman, saying he is not interested in the good of the country.
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Former Foreign Minister Avigdor Lieberman on Tuesday criticized Yair Lapid, the leader of Yesh Atid party, and said that he is only interested in replacing Benjamin Netanyahu as prime minister and not in the good of the country.
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California Health Information | Health AdviceNavigation
Be Well, Be Well Informed
Feeling sad is a normal part of life, but sometimes a passing case of the blues crosses into another territory: depression.
"Depression is a very common condition, especially in women," Kimberly Jong, M.D., a Mills-Peninsula internal medicine doctor, says. "One in five women will have depression at some point in their lives."
Getting Help
If you've been struggling with lingering feelings of sadness and despair, but you aren't sure whether to manage it on your own or seek help, the best place to start is with your primary care or family medicine doctor.
Diabetes and its precursor, prediabetes, are becoming major health problems in the United States. A recent study by the Centers for Disease Control and Prevention estimates that 40 percent of Americans will be diagnosed with diabetes at some point in their lifetime.
The health complications associated with the disease can be devastating: heart disease, stroke, loss of vision, kidney failure and nerve damage that can lead to limb amputation.
But a diagnosis of prediabetes or type 2 diabetes doesn't necessarily mean a lifetime of insulin injections and medications. Diabetes is one disease that can be controlled and sometimes even completely reversed through healthy changes to diet and exercise. Read More about The Do-It-Yourself Diabetes Cure
Traditional holiday food — such as turkey, mashed potatoes, green bean casserole, pumpkin pie, wine and all the fixings – contains an astounding 2,500 to 3,000 calories and 229 grams of fat per serving. That's more calories and fat than adults should have in an entire day.
No wonder the average American gains one to two pounds over the holidays. More troubling, most of us never lose that extra weight, says Leah Groppo, R.D, a nutritionist with the CardioMetabolic Program located at Mills-Peninsula Health Services. Over the years, accumulated holiday weight gain can lead to diabetes, heart disease, obesity and more.
If you have an accident or if illness strikes unexpectedly, when should you head straight to the ER, or when is the local urgent care center the right choice?
"The emergency room is set up to deal with true life-or-death issues," Jesus Saucedo, M.D., associate chief medical officer for the Mills-Peninsula Division of the Palo Alto Medical Foundation and lead physician at the new Urgent Care Center at Mills Health Center in San Mateo, says. "For many illnesses that require quick attention, an urgent care center can provide you with the right level of care." Read More about When Is Urgent Care the Right Choice?
Every year more than 200,000 American women are diagnosed with invasive breast cancer. Women whose cancer is detected early by mammogram are less likely to die of the disease. Studies indicate there are 30 to 40 percent fewer deaths among women screened with mammography. But traditional mammograms can't detect all tumors, and some are hidden behind overlapping breast tissue. 3D mammography is changing that. Read More about 3D Mammography: Fighting Breast Cancer with New Tools
Eye health isn't always top of mind when our vision is functioning normally. But as we age, our eyes become more susceptible to diseases that can lead to vision impairment or loss. Some age-related eye diseases run in families and can't be entirely prevented, but following basic rules for eye health can ward off problems. Robert Filer, M.D., a Mills-Peninsula ophthalmologist and cataract surgeon, suggests the following tips to keep your eyes healthy for life. Read More about Top Tips to Maintain Eye Health
During the H1N1 pandemic in 2009 to 2010, the Centers for Disease Control and Prevention (CDC) estimates that 60.8 million people got the flu, almost 275,000 were hospitalized and about 12,500 died from flu complications. While it's hard to predict how bad this year's flu season will be, it's always best to be prepared. Read More about Stay Healthy During Flu Season