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Designed for steep-slope roof applications, SUMMIT is made from an inorganic, lightweight, and strong woven polypropylene that's coupled with UV and water resistive coatings.
The underlayment can be exposed to water and sunlight for up to six months to protect your building throughout the roofing project. It's compatible with asphalt shingles, metal roof coverings, clay and concrete tile, slate, wood shingles and shakes, or any other code-approved covering for steep-slope roofs.
SUMMIT also carries a UL classification demonstrating its compliance with fire testing requirements.
Spot Coolers commercial portable heating & cooling. Nationwide Emergency service 24/7. Your source for portable air conditioning rentals and sales.
Need portable cooling for data centers, offices & more? Atlas Sales & Rentals is on call 24/7 from locations nationwide. Fast service, competitive prices.
The FARO Focus3D X 330 Laser Scanner is the perfect tool for 3D documentation of as-built conditions for architectural, construction, and engineering applications and projects. http://www.faro.com/focus
Red Hawk: A comprehensive range of contemporary fire and security solutions. One that's just right for your business. That's the power of experience. www.redhawkus.com
The BUILDINGS brand serves commercial building owners and facilities management professionals for commercial real estate. BUILDINGS brand offers its audience of commercial building owners and facilities management professionals information on the development, construction, modernization, management and operations of commercial buildings as well as the products and services needed to support such commercial buildings and facilities management. With the information we offer, we help facilities management professionals make smarter decisions for commercial buildings.
BUILDINGS delivers relevant and timely information that equips commercial building owners and facilities management professionals with the knowledge and support they need to solve critical issues; energy management, lowering operating costs, new products for commercial buildings, security, and much more.
BUILDINGS provides facilities management professionals commercial buildings tips and trends trough online webinar events (BuildingsVIP), monthly newsletters, whitepapers and case studies.
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You also have the opportunity to maintain your commercial buildings certifications with BUILDINGS. Continuing Education Units are available with approved content from BOMI.
©Copyright 2014 Stamats Communications, Inc. All rights reserved / BUILDINGS


text:
If a textbook qualifies for the rental program--you will be given the option to rent). Not all textbooks will be available to rent.
WelcomeKISHWAUKEE COLLEGE BOOKSTOREThis is your place for official Kishwaukee College textbooks and course information. Buy used (when available) and new textbooks, and find out valuable information pertaining to your classes. By ordering on this web site, you acknowledge that we elect to substitute new titles for used books when used are not available. Your order total will then be altered to reflect the price of new books. Prices are subject to change, and the adjusted total may not be reflected on the web site. All online orders are subject to our regular refund policies. We accept Visa, Mastercard and Discover for all online orders. You cannot use your financial aid for books ordered online. Your official receipt will come from our register or on the packing slip that is shipped with your order. Fed-Ex and UPS will not deliver to a P.O. box. Buy now and pick up later or have the books shipped to you. Learn more about our store and our promise of high quality and excellent service here.
Please Note:
***Textbook orders placed after 2pm on Fridays or on Saturdays and Sundays will not be processed until the following Monday morning. Such orders will be shipped on Monday morning or can be picked up in the store after 9a.m. Please allow 4 business hours for all other pick-up orders placed during the week.
If your credit card is declined your order will be voided. We will notify you but the books will be put back on the shelves and you will have to re-submit your entire order.
We do not ship orders out of state.
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text:
I just wanted you to know that I sent my mother a 2lb lobster and 2lbs of
mussles for her birthday. She lives in WI and good seafood is hard to come
by there. She was the most thrilled I have ever seen her with a gift.... more
Ready for dessert?
What a way to top off a fabulous Maine Lobster Dinner than with Maine's own Jewell Island Cheesecake - made right here in Portland, Maine.
Each Cheesecake is 8 oz.(a generous 2 person serving) of delicious, creamy, melt in your mouth, sinfully good Cheesecake.


text:
Winnipeg Free Press - ONLINE EDITION
Grants to help News Café train citizen journalists
The Winnipeg Foundation and a prestigious American journalism foundation have decided to invest more than $400,000 into citizen journalism through the Winnipeg Free Press News Café.
The Community News Commons — a new grassroots reporting hub, open to the public — is the first project of its kind in Canada and the first Canadian project to receive the support of the John S. and James L. Knight Foundation.
"This is an exciting and unique community building opportunity," Winnipeg Foundation CEO Rick Frost said. "Everyday Winnipeggers will become empowered, inspired and trained as citizen journalists and the entire community will benefit from (more) access to grassroots news."
The three-year project, with matching grants from both foundations, will pay to train and mentor citizen journalists, as well as create multimedia platforms to share their news, photos and information. Several Winnipeg public library branches will take part as technology hubs to the café.
The project will also offer opportunities for Red River College journalism students.
"The News Café was designed from the start to be this community hub, a place where people could come to share ideas and issues," said Free Press editor Margo Goodhand.
"So when the Winnipeg Foundation came to us with this proposal for a citizen journalism project — to do exactly what we'd dreamed of doing downtown — it was really quite exciting.
"We were so pleased to get the nod from the Knight Foundation, too. They've never funded projects like these outside of the U.S. before."
The Free Press sees the project, which should begin classes in everything from designing blogs to video editing as early as January, as a trail-blazer. "We think it's going to be a model for other news organizations and other communities across North America," Goodhand said.
Knight family members were once U.S. newspaper magnates, and the foundation's support comes from its Knight Community Information Challenge, a five-year, $24-million matching-grant initiative.
The intention is to engage community and place-based foundations to help meet local information needs.
The initiative has sponsored 80 other projects since 2008.
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- The Hockey News proclaims Jets '2019 Stanley Cup champions' in annual Future Watch issue
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text:
Leslie Hope ("24″) and Wendy Crewson ("Air Force One") have wrapped on Adam Kane's "Formosa Betrayed," about the murder of an American professor in Taiwan. Hope's credits include "Never Back Down" and "Dragonfly." Crewson's include "Away From Her" and "What Lies Beneath."
Want Entertainment News First? Sign up for Variety Alerts and Newsletters!


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Johnson County
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text:
Double Arm LCD Monitor Desk Mount
Heavy duty LCD monitor mount with desk clamp features all metal construction, ensuring the bracket remains rigid and stable at all times. Ideal for install into office or commercial environments.
I needed an arm that could be mounted to the custom desk I built for the bride. It had a straight back. There is no lip for the usual clamp fitting. But the designers of this gizmo had the foresight to make the mounting bracket a two-piece with 3 pairs of adjustment holes for various thicknesses of desk tops. This allowed me to use the thumbscrew portion on the inside of the desk's back wall as a stabilizer. It also allowed me to use the heavy duty thumb screws to tighten against the underside of the the desk top. Fortunately the bracket was threaded using standard 7/16" bolts longer than those supplied to pass through the desk back wall.Unit comes with pictorial instructions, an allen wrench and a small end wrench for assembly and adjustment. The mounting brackets are formed of ¼" thick steel plate. The arms are constructed of box steel machine welded to thick-wall square tubing to form the joints. Powder coat black paint for a terrific finish. The joints are all very tight, but tension was adjustable with supplied wrenches under plastic covers. Mounting screws for the monitor also supplied for attaching the LCD screen. We have a 21" wide screen, and it is no load at all for this bracket.The bride loves the look and relief from back pain to have the monitor at the proper height.
Login Here to rate and review this product.
21-10265 - 90 LED Magnifier Lamp with Clamp Base - 5" Lens
Clamp-on magnifier lamp has a 35" swing arm that adjusts to various viewing angles. 90 LEDs provide bright balanced light which is helpful for a variety of desktop applications.
83-11087 - Logitech B100 Optical Wheel Mouse
Long-lived ProductivityState-of-the-art optical sensors provide the smoothest tracking on most work surfaces. Since there are no moving parts, optical mice require less maintenance and will outlast traditional ball-base mice. Comfort and Convenience The contou...
108-4054 - Soldering Probe/Spudger/Pry Tool
The handy tool that frequently comes in handy. It can be used as a probe, scrapers, or spudger while soldering because of it's high heat tolerance. It can also be used to pry open laptops, iPods, cell phones, and other electronics without marking up the casing.
MCM Cat 57, Page 185
MCM Cat 56, Page 039
Awesome folks, huge stock and it's actually in stock (WAC), fast shipping. One of my few favorites for electronics and parts. A+ Solid.


text:
Livingston dislocates left knee, wheeled off floor
Updated: February 27, 2007, 7:31 PM ETAssociated Press
LOS ANGELES -- Clippers point guard Shaun Livingston dislocated his left knee cap and had to be wheeled off the court on a stretcher during Monday night's game against the Charlotte Bobcats.
Several media outlets reported he is out for the season.
The three-year veteran was driving to the basket on a fast break
and went up from a layup. He missed the shot and came down hard on
his left foot in a contorted manner and collapsed in obvious pain
as the Staples ...
Read full story
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text:
If you would like to teach in the future, or if you have suggestions, please e-mail email@example.com with your contact information.
Upcoming Lessons
To get the New Year off to a good start, Hopkins Dance Club will be hosting 5 weeks of beginner West Coast Swing Dance lessons starting Monday February 2nd at 7:45 PMin Levering Hall Glass Pavilion on Homewood campus. Professional instructors Jody and Abby (http://ministryofwestcoastswing.com) will be teaching 5 progressive lessons for beginners. There is absolutely NO experience or partner required and everyone is welcome! The lessons are completelyFREE for Hopkins graduate students with a valid ID and $5 per lesson per person for all others. Each week's lesson will build off of the previous lessons. By the end of the series, you will feel comfortable with the 4 basics, 2 variations, and basic turn technique. There will also be a FREE 30-minute practica after each of the lessons where you will have the chance to practice your moves to music and ask the instructors questions. Come out and learn this new and exciting dance! See details below:
What: progressive-beginner West Coast Swing Dance lessons
When: Mondays (2/2, 2/9, 2/16, skip a week, 3/2, & 3/9)
7:45 PM - 8:45 PM + 30 minutes of optional practice time until 9:15 PM
Where: Levering Hall, Homewood campus
2/2 - Glass Pavilion
2/9 - Great Hall
2/16 - Glass Pavilion
-skip a week-
3/2 - Glass Pavilion
3/9 - Glass Pavilion
Cost: FREE for Hopkins graduate students!!! $5 per person per lesson for all others
Hope to see you there!
Hopkins Dance Club
*lessons funded by the GRO
Previous Lessons
Hopkins Dance Club will be hosting FREE BeginnerCountry Couples Dance Lessons starting this Tuesday 11/4 on the Medical campus, sponsored by the GSA. Learn how to get your country lean on! The lessons are completely FREE for graduate students (and $5 per person per lesson for all others). There is no experience or partner required. There is no registration either - just show up! Everyone is welcome. Here are the details:
Fall 2014: Beginner Salsa, Bachata, Cha Cha Dance Lessons at Homewood Campus
Here are the upcoming Club lessons and activities so you can mark your calendar (specific details will be sent out for each series/event the week before):
P.S. If you would like to get calendar reminders about events, you can log in to your Google account (go to www.google.com/calendar/) and type email@example.com in the "Add a Friend's Calendar" slot.
Beginner Swing Dance Lessons (Summer 2014)
Thursdays July 10th – July 24th, 7:00 – 8:00 PM
Daily Grind Café – 3rd floor of the Ross Research Building, Medical Campus
FREE for Hopkins graduate students, $5/lesson for all others
No experience or partner required!
No registration required - just show up with your graduate student ID (or $5 for non Hopkins grad students)
Email firstname.lastname@example.com with questions.


text:
Web site: http://rudymaxasworld.com
The series follows Rudy along the canals of St. Petersburg, Russia, to the Taj Mahal in India, into the jungles of Thailand's Golden Triangle and inside the tango halls of Buenos Aires.
TV Schedule
Edinburgh and the Scottish Highlands #202
The Edinburgh International Festival features theater, comedy, dance, music, operas, street performances, and the famous Royal Edinburgh Military Tattoo. A trip north to the Highlands includes a ride on the Harry Potter Train; a look at the wild beauty of the Isle of Skye; and a side serving of the local delicacy, haggis.
- KET2 Wednesday, March 25 at 5:00 pm EST
London #203
Roam what Rudy Maxa calls the "best market visitors rarely see in London," the Borough Market where locals gather Thursday, Friday, and Saturday mornings to shop among pyramids of cheese, baskets of oysters, and other displays. Also, a look at London that goes beyond the postcard city, with visits to the ethnic neighborhood of Spitalfields, a speedboat ride along the Thames, and bar hopping in Soho and Camden Town.
- KET2 Wednesday, April 1 at 5:00 pm EST
Uzbekistan #204
Rudy takes viewers along the Silk Road in this country that's an emerging economy in Central Asia. Marvel at eye-popping mosques built centuries ago and impeccably restored during Soviet occupation of the country. Rudy joins friends for the preparation of the national dish, plov, and visits the simple yurt of a young family living on an isolated desert plain. Explore trade-route cities whose names summon images of ancient times: Samarkand, Khiva, and Bukhara.
- KET2 Wednesday, April 8 at 5:00 pm EDT
South Africa: Cape Town #205
From the dizzying heights of Cape Town's iconic symbol, Table Mountain, to the rugged cliffs and wild flowers of the Cape Peninsula, Rudy explores the natural wonders that surround this city.
- KET2 Wednesday, April 15 at 5:00 pm EDT
South Africa: Garden Route and Wine Country #206
Surely one of the world's most beautiful drives, the Garden Route has nothing to do with gardens and everything to do with a wild, rugged, gorgeous coastline. Its name comes from the astounding variety of plant species found here, many indigenous only to the region. Shot during whale season, this episode stars 50-ton Right Whales performing their mating dances. Also, a visit to heart South Africa's lush wine country, the village of Franschhoek.
- KET2 Wednesday, April 22 at 5:00 pm EDT
Korea #207
Rudy samples both the delights of cosmopolitan Seoul as well as the tranquility of temples tucked into lush mountains where monks invite guests to stay overnight and give evidence of the country's other name: The Land of the Morning Calm. And, yes, there's a healthy serving of Korean barbeque and kimchi.
- KET2 Wednesday, April 29 at 5:00 pm EDT
Official web site: http://rudymaxasworld.com
Price available upon request.
RMW Productions LTD.
Rudy Maxa
(866) 362-3429


text:
I am a senior in College from Cornell University,NY. My course of study in City and Regional Planning, hence I love traveling and see different kinds of cities. My friend Joanna is also from Cornell. She studies Hotel administration. We are visiting a friend who are currently study abroad in Berlin during our spring break. You can reach me by (email hidden). We will figure out the phone situation later.
Thank you for having us,


text: New stories Upcoming Incoming 0° Glitch Games' Forever Lost Episode 3 Scheduled For This Spring - Preview 8m ago - "The third and final episode of Forever Lost has been in production for quite some time now, and... | iPhone Comments (0) Source 0° Should Video Game Heroes Be Seen, Not Heard? 10m ago - IGN: Some of us like hearing a hero's voice, while others would be fine if video games never tal... | Culture Comments (0) Source Ad Find out when Uncharted 4 releases on PS4 Now - Start tracking Uncharted 4 at Releases.com to get important updates about this game release. | Promoted post Read More SiteBot 0° Adventure Escape: Murder Manor Walkthrough 17m ago - "This is a complete walkthrough guide for Adventure Escape: Murder Manor (Mystery Room, Doors, an... | iPhone Comments (0) Source 10° Is your Thrustmaster T300 or T80 wheel no longer working with The Crew? Here's how to fix it 20m ago - VVV: "The other day I thought to myself "Hmm, it's been a long time since I've fired up The Crew.... | PC Comments (0) Source 0° New PlayStation Games for 3/31/2015 35m ago - Posted by Ryan Clements on Mar 29, 2015 // Social Media Specialist The Drop: Celebrate the 10th... | PS3 Comments (0) Source


text:
India's mission to Mars crosses half-way mark
India's first mission to Mars successfully crossed the half-way mark on Wednesday, four months after leaving on an voyage to the Red Planet scheduled to take 11 months, the space agency said.
India's first mission to Mars successfully crossed the half-way mark on Wednesday, four months after leaving on an voyage to the Red Planet scheduled to take 11 months, the space agency said.
NASA's car sized Curiosity rover has arrived at a scientifically enticing science destination at "The Kimberley Waypoint" where researchers hope to carry out the next drilling operation into alien Martian ...
NASA's Curiosity rover has just pulled into gorgeous terrain chock full of curvy rock outcrops at Kimberly that's suitable for contact science and drilling action, according to the mission team.
Like any good tourist, NASA's rover Curiosity apparently couldn't resist the photobug urge from a gorgeous Martian mountain scene she happened by recently and decided to pull over and enjoy the view.
The United States and France unveiled plans to collaborate on a new Mars mission, two years after NASA withdrew from a European partnership to send a probe and lander to the Red Planet.
18 months into her mission to discover a habitable zone on the Red Planet, NASA's Curiosity rover has at last looked back to the inhabited zone of all humanity and snapped her 1st image of all 7 Billion Earthlings ...
NASA's long-lived Opportunity Mars rover has accomplished what absolutely no one expected.
A comfortable, middle-class Parisian life may be the envy of many people, but Florence Porcel would give it all up to be among the first Earthlings to settle on Mars—even with no option of return.
Today, New Year's Day 2014, NASA's Curiosity mega rover celebrates a huge mission milestone – her 500th Martian Day on the Red Planet since the death defying touchdown of August 2012.
NASA on Monday began the countdown to the launch of a new Mars spacecraft on a mission to study how the air on the Red Planet has changed over time.
The entry, descent and landing demonstrator module that will fly on the 2016 ExoMars mission has been named 'Schiaparelli' in honour of the Italian astronomer Giovanni Schiaparelli, who famously mapped the ...
Mars may be geologically inactive but that doesn't mean there's nothing happening there—seasonal changes on the Red Planet can have some very dramatic effects on the landscape, as this recent image from ...
Funding for SPIRou, a spectropolarimeter and a high-precision velocimeter optimized for both the detection of habitable Earth twins orbiting around nearby red dwarf stars and the study of the formation of Sun-like stars and ...
The head of India's space agency warned Thursday of the immense complexity of sending a mission to Mars as the country prepares to send its first interplanetary probe to explore the atmosphere there.
India is gearing up for its first ever space undertaking to the Red Planet – dubbed the Mars Orbiter Mission, or MOM – which is the brainchild of the Indian Space Research Organization, or ISRO.


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The tinted lenses will offer protection for your eyes by reducing glare from sun.
November 07, 2012
Good galue
November 17, 2012
I neede new sunglasses,these are stylish, functional and a great price, may buy some more!
January 07, 2013
Very good and good price
February 18, 2013
Uncomfortable over the ears when worn for any length of time.
optics not brilliant when wearing them and thus it's take eyes a short while to adjust when taking them of or replacing them :(
March 21, 2013
Excellent product, brought in sale so extra value for money
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Brierfield Mill before its redevelopment. Both my parents worked there for over twenty five years.
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text:
It is extremely important to get back to basics in whatever
we do. This simple edict is so often ignored because- well, because it is so
basic. We tend to go for the complicated and glitzy. I thought about this
truism when the CDC issued its new
more rigorous guidelines this past Monday.
There is nothing really complicated about the guidelines at
all. What is remarkable is that these guidelines have been used with thousands
of Ebola patients for years in Africa. The group Médecins Sans Frontières (MSF) or
Doctors Without Borders has treated hundreds of Ebola patients under
horrendously primitive conditions for years with very few cases of
provider-infection by using very basic guidelines similar to these finally
adopted by the CDC.
We like to think we have the best healthcare system in the
world, the most sophisticated equipment,
and the most knowledge. We are reluctant to modify our more high-tech rituals;
we certainly do not like to borrow ideas from less developed countries. CDC
first issued Ebola guidelines in 2008 and again as recently as August of this
year. But we have a situation where 2
American nurses using CDC guidelines became infected on American soil. The CDC
admits they have not been able to identify any specific breach in protocol
so it's possible the problem was the ineffectiveness of the protocol itself.
According to CDC Director Dr. Thomas Frieden, the new,
MSF-type guidelines are based on 3 principles:
-healthcare workers should be rigorously trained in both
donning and doffing PPE
-there should be no skin exposure at all
-each episode of donning and doffing should be supervised by
a trained monitor
Looking at the protocol in more detail, consider how basic
certain steps and concepts are
1. Full coverage
of the body, no neck or face exposed as in previous guidelines
2. Use of face
shields versus goggles that leave skin exposed, fog up, and may be adjusted
inadvertently with contaminated hands
3. Decontaminate
gloved hands and soiled PPE with a
virucide during and after removal
4. Use extra
covering such as aprons if the patient is producing excessive body fluids like
vomiting and diarrhea
5. Use a "buddy"
monitor to observe, coach, and correct in both the donning and doffing of PPE
to ensure there are no shortcuts or violations of protocol
6. Hand washing,
hand washing, hand washing
7. Staff should be
trained, practice and be familiar with the protocol before they have to
actually use it
It is worth noting that as scientists with highly
sophisticated instrumentation at our disposal, specimen processors, auto
verification and the like we sometimes give up autonomy and abandon critical
thinking. Nothing is a substitute for ensuring the right specimen is collected
from the right patient, the right test is performed, the result makes sense,
and the correct result gets back to the right decision maker in a timely
No matter what our
instruments say, we can over-ride technology and should still go with the
basics whenever there is doubt. Or if there is a problem of any sort. Or as
part of troubleshooting. Or if we have a gut feeling.
Technology and established protocols are great helpmates.
But I cannot think of one instance in which going back to the basics is not a
sound principle by which to operate.
Just a few short months ago Ebola was a disease in a far away continent. The greatest fear was that with our internationally mobile population a case or two might slip into the USA. Then 2 Americans in Liberia contracted the disease and were flown back amongst great fanfare to Atlanta's Emory Hospital where they were treated for several weeks, during which they obtained various experimental treatment. They both recovered and were discharged from the hospital.
But then there was another case in the US, and then another. The CDC has also been receiving calls from emergency rooms all over the country. Epidemiologists and health scientists assess symptoms on the phone and advise whether patients should be hospitalized and isolated, hospitalized and treated supportively, or treated and sent home. Sometimes specimens are drawn and tested for the Ebola virus, sometimes not.
A man who traveled from Liberia to Texas, presented to the emergency room with flu-like symptoms. He was misdiagnosed and sent home. A few days later he returned to the hospital, was admitted and died of Ebola several days later.
The World Health Organization (WHO) estimates there have been over 4,000 deaths from the current Ebola epidemic, and has called this the biggest epidemiological challenge since AIDS .
Several countries including the US have started assessing travelers at the larger airports and denying them travel if they appear to have been exposed to Ebola (or have flu-like symptoms and are traveling from certain areas).
The US hospitals that have treated Ebola patients tend to have entire isolation suites, often with a dedicated care team. In one hospital I know of, specimens were handled exclusively in a point of care lab, samples for further testing were specially bagged and sent off to the CDC. Equipment was sterilized and samples were incinerated or specially disposed of. That is great for a couple of patients, but how will the typical hospital handle suspected Ebola cases coming through their emergency rooms? It is conceivable to have more than one patient at a time.
Laboratories need to know what tests to perform for diagnosis and retrospectively on someone who might have died suspiciously.
Infection control practitioners and risk managers might be building protocols right now, but is the lab involved in the planning? How would your lab handle the sample of a suspected Ebola patient sent for a CBC and electrolytes and crossmatch, for example?
I would like to hear how you personally feel as a scientist in terms of your own comfort level and how well prepared do you think your lab is to handle your first case of Ebola?
Why do we run quality control in the laboratory? The simple, obvious answer is to ensure that the entire test system working together is able to produce reliable results. The rub lies in the concept of reliability. So we run QC based on manufacturer's directives. But how does the manufacturer come up with its recommendations for a kit, set of reagents or an analyzer?
Then we also run some QC based on regulatory requirements (accrediting agency, CLIA, best practices, state) or based on our organization's policy. The mandate is to go with the most stringent requirement in each case, but all with the notion of ensuring that the results we produce are reliable.
So if we run quality control for an entire chemistry profile on analyzer ABC once per shift, how sure are we that every patient result generated for the next eight hours is reliable? Some of our confidence comes from studies done on that instrument, using those reagents. We know that statistically, even with the best instrumentation, we cannot absolutely guarantee 100% accuracy 100% of the time.
Over the years several advancements have been made that have helped to increase our confidence that our results are accurate, precise and reflect medically significant values. Technology has become more robust, with more internal checks and balances, reagents have increased sensitivity and specificity. The analytical measurement ranges (AMR) of most tests have increased; as has precision. Once again these factors help to make us more confident that time after time the result we receive is pretty close to the real thing.
It is because of all this progress that CLIA is introducing new QC standards using a protocol called the Individualized Quality Control Plan (IQCP). Why do we have to blindly follow the old 2 levels of controls with every run or every 8 hours if the state of the art is such that our systems have been proven over time to produce reliable results? Available as a voluntary option under CLIA, IQCP is designed to give labs greater flexibility in customizing their own QC program based on their particular environment.
The rub is that you cannot simply decide to move to IQCP, a system some might see as less demanding and less expensive. Your lab must do a risk assessment evaluation to study what QC regimen you can "get away with" under CMS regulations.
IQCP was launched in January of this year and labs that choose that option have been given 2 years to make the transition to IQCP and verify how their lab is operating under that option. IQCP applies to all non-waived testing, except Pathology. Labs will need to provide sufficient data to show a credible analysis/assessment was done.
Has your lab been contemplating IQCP? What have they done so far? How do you personally feel about IQCP?
The concept of Pay for performance (P4P) is based on the use of
incentives to encourage and reinforce the delivery of evidence-based clinical
practices in health care; with the goal of better outcomes.
As the cost of healthcare has skyrocketed, major payers have
adopted P4P as a way of curtailing costs while improving quality of care. The
theory is that if providers all adopt proven standardized methods of care,
patients will have better outcomes at overall reduced cost to the payers. As an
incentive, adherents of the P4P are paid more, while non-adherents are paid
Not only Medicare, but some commercial managed care plans as well,
now pay based on performance or outcomes. More commonly payers penalize providers
(usually through reduced payments) for not meeting certain set treatment guidelines. The
P4P movement is not new, but the Affordable Care Act (ACA) has a significant
pay for performance component as well.
Each year, Medicare looks at its total payment to providers
(doctors, hospitals, laboratories, for example) and tries to tweak their
payment schedule to reduce total cost to Medicare. The rate of hospital readmission is a target indicator
that is used to indicate suboptimal treatment or clinical relapse. Readmissions
are expensive so Medicare pays reduced reimbursement for readmitted patients.
Laboratory testing will continue to play a significant role in "proving"
whether a provider should be paid the full reimbursement, a bonus or be
penalized in some way. For 2015 there will be reduced payment for certain hospital
acquired conditions. Central line associated blood stream infections and
catheter-associated urinary tract infections will prompt reduced payment for
providers. In 2017 Methicillin Resistant Staphylococcus Aureus (MRSA) infection
and Clostridium difficile infections will be added as criteria of performance.
Medicare also penalizes healthcare organizations that do not
report indicators like infections, falls,
pressure ulcers and the like in a timely fashion.
Many chronic conditions like diabetes, obesity, hyperlipidemia,
hypertension and others will also incorporate regular laboratory tests as best
practices for their diagnosis and management. Not performing the correct tests, not testing
with the right frequency, or obtaining results that suggest non-adherence to
treatment will result in reduced payment.
While the laboratory might not be directly involved in selecting
these tests, it is important to know why they are being ordered. It is also
important to stand ready to manage utilization (over testing is costly and may
not be reimbursed) and the interpretation of test results.
to a recent press release, American Medical Technologists (AMT) has partnered with the American Kidney Fund (AKF) to foster and
promote collaborative work focusing on the role of allied health professionals
in the prevention and treatment of chronic kidney disease and end-stage renal
"Throughout the partnership, AMT will help raise awareness
of kidney disease through professional and public education and communications.
AMT will also raise funds to support the American Kidney Fund's programs and
services" the statement reads. I hope other professional MLS organizations will
also get onboard.
is very good news and a logical partnership. Medical laboratory science plays a pivotal
role in the diagnosis and monitoring of renal disease, from impaired function to
chronic renal failure (CRF). Laboratory tests guide clinical decisions from pre to post renal transplant assessment
and monitoring. As professionals we ought to take a more active role in disease
prevention, management and education of the public.
requests to AMT to elaborate on the role they will play and specifically how
they will include/co-opt medical laboratorians have gone unanswered. However, according
to the press release AMT will play at least 2 roles-education and fund raising.
urge you to join this and similar efforts to contribute to the nation's health
in a more public way while showcasing the expertise and social conscience of
the profession.
medical laboratory science profession will be featured on the Leading
Edge, an award-winning program on public television that examines impactful
subjects and helps to educate the public about topics they might not otherwise
know about; or know very little about
glitzy, professional video prepared by ASCP does a great job of explaining the
MLS profession and highlighting the role medical laboratorians play in quality
healthcare. Especially encouraging is the fact that the speakers include not
only pathologists but medical scientists /medical technologists as well. Several times the script specifically references medical lab scientists and also makes
use of the much touted fact that more
than 70 percent of medical decisions depend directly on laboratory tests.
piece jointly produced by ASCP and the Leading Edge production team also
emphasizes that although not generally know most diseases have a component that
lends itself to the use of laboratory testing in diagnosis, treatment and
management. "Essentially 100 percent of the patients entering hospitals across
the United States today are dependent upon the work of the medical laboratory
team," says one of the speakers, Lynnette G. Chakkaphak, MS, MT (ASCP).
is admitted that medical lab professionals have the expertise to weigh in
authoritatively on test utilization and interpretation.
is a well done piece that we can all be proud of. It is balanced, accurate and
professionally executed. It is slated to be broadcast on PBS sometime this month. Please
share this video and the information
about the upcoming program with your colleagues as well as friends and family.
the last blog we discussed a CDC survey addressing the difficulties many
providers face in ordering and interpreting laboratory tests. The providers admit to
having significant challenges in both ordering tests and interpreting laboratory test results. They
routinely seek help from various sources, with the laboratory being at the bottom of the
list. Further they agree laboratory consultation would be a logical adjunct in helping navigate the information maze, but
they don't go that route for several reasons; none related to the ability or
expertise of the laboratory.
the area of test interpretation, physicians find the following most useful:
followup with patients face to face, review of patients' histories and consulting e-references. Asked why labs fall way down on their list of consults, the
respondents indicate among other inconveniences of calling the lab is the long time it takes to
get someone on the phone who is able or willing to answer questions.
physician gave this example of I what he terms inefficiency, " I called the lab to ask about
the swab needed for a particular culture I wanted to order. It took several
minutes before I got somebody in microbiology who knew what they were talking
about to give me an answer." He emphasized that doctors have very little time
to spare hanging on the phone or being transferred to several people to receive simple
physician pointed out that many physicians are not even aware that the lab
might have high-level resources to help them when they need it. Labs need to
make it known when they offer such services, he emphasized.
seems, therefore, like labs need to offer consultative services, make it known to
physicians that such services exist and also make the process more convenient
and efficient.
analysts discussed the use of information technology (IT) to automate certain
functions that would both facilitate consultation and force physician behavior
towards better utilization management.
in which IT could be useful include reflex testing, trending, interpretive
comments and physician order entry (POE) with electronic prompts (test definitions, suggestions,
soft stops and hard stops). These require medical staff leadership upfront but, once in place, can provide valuable education and help to manage behaviors basically on auto-pilot.
interesting concept discussed by co-author Paul Epner, a consultant interested
in the link between lab services and patient outcomes, is that of offering
trend reports of various providers. For example, IT can easily track and compare the
ordering practices of various providers. Do all cardiologists in a practice
order tests with the same frequency? Does one order CKMB while the others order
troponin? Does one physician order expensive reference tests which could be done on an outpatient basis? Who orders daily profiles when individual tests would suffice? Physicians can be pretty competitive and critical, so this type
of report can help in guiding test utilization as well.
laboratory should monitor physician calls: what do they want to know? What do
they seem to have most problems with? How fast does the lab resolve physician
concerns? Are resources available in terms of best-practices literature or an expert in the laboratory? These are always prime areas where stepping up and offering help would be appreciated and contribute to physician satisfaction as well as better patient care.
according to this survey, there is concrete proof that physicians do need our help, and would gladly consult with us. In fact
most would be grateful for our help. But we have to stay current in MLS to be comfortable providing factual information, we must be willing
to help, we must make it known to physicians that help exists, and we must respond to requests (or evidence of knowledge deficit) in a timely
manner. Since we are all busy, we should utilize automated aids when possible. In both the short and long term, IT is a powerful, but vastly
underutilized, arrow in our quiver.
anyone reads my writing knows I am a huge proponent of a more independent practice
model for Medical Laboratory Scientists (and MLTs to a degree). A component of
that model would be closer interaction with physicians and a willingness and
ability to consult with physicians offering advice and information on medical
laboratory testing.
when I make this bold assertion, I receive one of four reactions:
blank stare. What are you talking about?
am a tech, not a doctor. That suggests discomfort, lack of preparation or lack
of knowledge
is the one who went to medical school. This might be an unwillingness to use
valuable time "teaching" professionals who should already have that knowledge.
There might also be a willingness to give up information freely to someone who
would then use it without giving credit.
don't need our help. This last one may be a combination of the above or simply incredulity that doctors
would "stoop" to asking for help in any way
Coincidentally, 2
studies crossed my desk in the past couple of weeks; both vindicating my
long-held viewpoint and in fact giving in objective terms when and how doctors
would need help from the laboratory.
The first study was
more of a survey conducted by the CDC's Clinical Laboratory Integration into Healthcare
Collaborative (CLIHC). The survey
evolved from several focus groups conducted by CLIHC and sent to over 30,000 primary
care practitioners (PCPs). They had a 5.6 percent response rate, that is 1,768
PCPs responded (Journal of American Board of Family Medicine 2014; 27:268-74).
Of the findings, 2
struck me pretty significantly. Even though PCPs
see a large number of healthy patients including younger people and well adults, they
reported ordering laboratory tests in 31 percent of their patients. Further, they had
difficulty ordering tests and interpreting results in 15% and 8.3 percent of patients
respectively. Those percentages might seem small, but the authors of the study point
out that there are more than 300 million PCP visits in the US annually. That's
a lot of patients potentially having the incorrect test ordered or results
To further place this in context,John Hickner, MD,
lead author of the study who is professor and head of clinical family medicine at University
of Chicago Medical School, said in Quality Improvement terms (e.g. LEAN) even a
1% error is unacceptable, yet this study shows a total error of over 20
percent. "This is a big problem," Dr Hickner says.
Another huge area of
concern for doctors is the cost of tests. They receive pressure from hospital
administrators and patients to contain cost, but they have no idea how much different
tests cost.
So how do physicians
typically cope with knowledge gaps in these areas? They use e-references, refer
patients to specialists (you handle this!) or use curbside consults (John what
do you think of this patient's results?) Specifically asked about consulting
the laboratory they said that lab consults would be very valuable and would be
welcome. However they do not do it
because it is not offered. Despite the perceived lack of that option, an
optimistic and persistent 6 percent of doctors do still try to consult the lab, however.
I would welcome feedback
about your opinions on these findings and I will continue discussing the findings
of this important study. I will also describe the second (totally separate) study
I mentioned in my introduction. Some
questions to ponder: specifically why do physicians think lab consults are not
available? Do those intrepid souls who seek out the lab find the lab helpful? Do
they ever change their mind after speaking to a laboratorian?
We'll discuss those
and other questions in my next two blogs.
the workforces ages we find many Baby
Boomers (born 1946 to 1964) are retiring and the workforce is increasingly
made up of younger individuals. The interesting thing about different generations
working together is that values and even work ethics will vary. Oldsters (Boomers
like myself) tend to assess younger workers as being sloppy, unprofessional and
reality, though, is that very often younger laboratorians and other workers
just don't see themselves as "married" to a job the way Boomers are.They are
early adopters to technology and tend to eagerly welcome new "toys" in the lab
rather than see them as just additional instruments to learn, maintain and
generations tend to live by the axiom, "We work to live, not live to work."
They realize they are very likely to have several jobs during their work life
and do not have unwavering loyalty to any one organization. But that does not
make them unprofessional slouches. In fact we raised many of them to be the independent individuals
they are.
Generation Y individuals are much more likely to entertain and accept
divergent views and are less conformist. They might question rules and find it
logical to make exceptions to rules based on specific circumstances. They also
expect management to understand why the need for work-life balance might prevent them from
sacrificing for the good or convenience of the organization.
Whether you are the manager or peer of a member of an intergenerational
team, it helps if you are willing to accept certain realities without being too
judgmental of those not exactly like yourself. Different perspectives prevent the
stagnation of group think. So the "young 'uns" may be different, but that also
means they offer different benefits, making the entire team stronger.
So, how do you cope with that Generation X or Millennial for the good of your laboratory? A University
of Notre Dame business school pamphlet offers the following suggestions.
If you follow these suggestions, what is generally perceived as an annoyance
and a negative can be turned into a huge benefit.
laboratorians we tend to be masters (and mistresses) of multitasking and
completing tasks. Ever wondered why we have so many checklists, worksheets and
forms? Computerization has simply moved some of that documentation to a new
so as scientists we do need to have checks and balances, we must document, we
must meet regulatory requirements. However too often we have become slaves of "always doing
something and writing it down." We proudly use "if
it's not documented it wasn't done" as a mantra.
few years ago, I reviewed some point of care (POC) documentation on the nursing
floor of a hospital and found out that for an entire week, quality control was out on several tests,
yet the nurses performed patient testing daily anyway. The Director of Nursing
defended her nurses by saying her nurses followed the laboratory policy of "performing
QC daily." It took several attempts to convince intelligent healthcare
providers that the laboratory did not simply want them to complete a task to be
checked off on a list. They had to go one step further and evaluate the each QC result
to make sure it was in range/acceptable; or troubleshoot and correct the
problem until the QC was in range. Then (and only then) should patient results
be performed.
am not suggesting that any laboratorian would be guilty of such an act, but it does point out how task-obsessed we can be. We sometimes
have procedures or old practices that have long outlived their usefulness
and logic. I consulted for a laboratory that had worksheets for every test,
although some instruments were interfaced with the LIS. Other manual test results were
entered directly into the computer along with the QC result. Yet they had all these reams of manual worksheets. Asked why, the over-worked
staff responded in various ways: the state required it, it was a CAP standard, or
they needed to be able to pull monthly volumes of each test performed. As I
drilled down, one honest person finally admitted, "We have always done it that way so I
don't want to be the one to break the pattern, just in case." Just
in case of what?
lab I know of has a policy that requires that 5 different "licensed individuals" check blood for transfusion: an MT/MLS rechecks the phlebotomist, another
MLS verifies the correct units are documented and tagged, an RN (not even an LPN)
signs out the blood at the blood bank with an MLS, and then cross checks the unit with another RN before the blood
is hung. That sounds pretty safe, but it
is a very labor intensive process. Worse it does not do what it purports to do.
Supposing the phlebotomist draws the wrong patient (that's not checked),
suppose the first MLS tags the wrong unit of blood (the second MLS visually
verifies the blood type and unit numbers not the actual crossmatch), the nurse
signing out the blood again does the same thing (just verifies the numbers in
the sign-out log matches the units in her hand. The nurses hanging the blood
cannot verify that was in fact the patient the phlebotomist drew. So a long, complicated
process with lots of paper and several signatures does not always ensure quality.
of quality assurance should be to examine processes on a regular basis to see
what purpose they actually serve: clinical, quality, regulatory, financial, or something
else. Can you get volumes or data from the computer instead of hanging on to a
manual 15 year old worksheet for example? Could you simplify that bloodbank process while ensuring greater greater patient safety?
as well as regulatory agencies like CAP constantly revisit issues like the need
to run QC: how many levels and how frequently. What documents need to be maintained
and for how long? Is any process causing undue hardship, eating up too much
staff time and is too labor intensive?
we try to reduce costs, do more with less and try to bring some relief to an
older, tired and overworked workforce, we need to re-examine processes for
redundancy. If you cannot give a valid reason related to patient care, quality,
regulatory or financial requirement, then rethink that process you are hanging on so tenaciously. Even processes that
need to be continued still need to be examined to see if they can be revamped
or streamlined in some way. Some processes can be discontinued, modified or documented in
simpler ways or via an electronic format (versus paper).
a worklist to complete or because we have always done it this way are no longer
valid reasons for retaining and perpetuating those long-standing process.
overutilization of laboratory tests continues to be the bane of laboratory and
hospital management. Overutilization is troublesome for several reasons, of
-Laboratory professionals are frustrated
by clear misuse of tests and sometimes needless repitition of previously
performed tests e.g. daily profiles or repeat of send out tests before the
original are on the chart
-Hospital management are acutely aware that
overutilization increases costs. Organizations that receive a per diem rate
from Medicare or a managed care policy, for example, are just eating into their
profit margin with every service (including laboratory test) that they perform.
patients are not discharged as scheduled in order to perform additional tests or to
wait for test results. Some tests are not necessary; others are important but
can be performed on an outpatient basis.
-Physicians do not benefit from
overutilization because they have to address any abnormal results that turn up
during the process. They also are under pressure from administration to keep
costs down and to discharge patients ASAP.
-Patients are inconvenienced and suffer
discomfort when subjected to frequent lab draws, and they may have a heightened
sense of anxiety while waiting for "yet another test result." They do not always
understand why a result will vary from day to day and worry needlessly.. One
cause of idiopathic anemia is frequent blood draws while in the hospital.
what is a laboratory to do? Since physicians drive test ordering it is
important to get physician input and to co-opt physician champions to tackle
the problem. If you have a strong, knowledgeable pathologist that helps. But
even absent such a person, it is possible for the laboratory to gather
information regarding the points raised above and also refer liberally to independent sources describing best
practices in laboratory utilization.
method that a few laboratories have adopted successfully is the use of formularies
similar to drug formularies. It is a common concept that just about every hospital
pharmacy has a formulary of "acceptable and available medications." Physicians
must pick from that list. Any deviation must be approved by a committee-or at
least be honored only after detailed justification and documentation.
information technology folks play a significant role in forcing physicians to
stick to formularies. If they try to order an off formulary drug-or even an
off-label drug available in the formulary- they may receive a soft stop or a hard
stop in the computer system.
same concept can be used for laboratory testing. If a physician orders some
tests (no longer available, inappropriate, very complex, very costly, ordered too
frequently for that patient) they can receive the same hard or soft stop.
Either the test is not allowed at all, or the ordering physician needs further documentation
and approval in order to have that test done.
is very likely (as happens in pharmacy with off-formulary and off-label use of
medication) that some physicians will protest, be slow adopters or will call the
laboratory directly for an explanation of rationale; or even to over-ride the
hard stop. They will pull rank and try to be exempt from the rule. Pharmacists
are very adept at fielding such calls. In order for laboratory formularies to
work it is important for laboratorians to be equally knowledgeable and confident
when speaking to possibly frustrated and aggressive physicians.
today's climate of high cost, innovative operational methods and
overutilization of lab tests that this is an approach worth pursuing.
most recent Ebola Virus outbreak has made the national news. This
highly contagious virus of the family Filoviridae,
genus Ebolavirus causes a hemorrhagic illness that approaches 90 percent mortality.
This latest episode
in West Africa has claimed
the lives of over 600 people, but has made the news largely because it is the worst-ever
outbreak in history and two Americans have been infected.
Friends have
been asking me: What is Ebola exactly? Why is it so deadly? How is it spread?
Are we at risk here in the USA?
While not an
expert in virology or epidemiology, I take that imposed educational role seriously. I
keep up to date as a scientist, interested in disease and health. I give basic,
factual information when asked and then refer friends to credible sources like the CDC
website. I also vet popular news sites and endorse links that give current updates, explain Ebola, summarize aspects of epidemiology, and discuss risk in a sober yet non-alarmist way.
I am
curious: what role do you think medical laboratorians should play in educating
friends and family? What do you do? Are
you less interested if the "disease du jour" is affecting only unknown people
from faraway places and poses little risk to the US?
recently saw a discussion on a Medical Laboratory page on a popular social networking
site. Someone started off a thread detailing an encounter with a nurse in which
a request was made that was so ludicrous it was funny. Others weighed in with
accounts of their personal experiences: mostly questions or requests from
nursing based on ignorance of laboratory procedures and interpretation of results.
This sort of story-telling is a favorite pastime of medical
laboratorians as we know.
made a brief comment indicating that we needed to project ourselves more as
knowledgeable professionals and less as "passive technicians" who followed
orders mindlessly and offered no opinions at all. Sadly, one person took umbrage
to my use of the term "technician" and accused me of belittling the role of MLTs such as herself.
This is despite the clear context and even the blatant hint that "technician" was
in quotes, indicating I was quoting someone else's words.
and others on the healthcare team often refer to medical laboratorians at any
level as "the lab" or "technicians" and suggest implicitly and, sometimes explicitly,
that as members of the ancillary staff we do not have much to offer in terms of
independent thought or knowledge. This is clearly not true and I am bothered
when we buy into this interpretation and passively (there is that term again)
stand by and let others wallow in their ignorance or persist in their
misconception of who we are.
is sad we can muster up lots of whining, sense of self-victimization,
hypersensitivity and criticism of each other while we passively let others
misjudge and undervalue us and the contribution we make to the patient care. More than our ego is at stake. When we are not fully utilized, patient care suffers as well.
of the profession at every level- phlebotomist, MLT, MLS, specialist, pathologist- are all
valuable and each has a unique body of knowledge from which they can draw and
enlighten those who do not know. I have many friends who are physicians and
they almost unanimously appreciate when I enlighten them about the proper
selection, use and interpretation of laboratory tests. They are always
surprised when I speak about our education or detail processes that explain turnaround
time, how reference intervals are derived, quality control and the like. Am I unique in that regard? I refuse
to believe that. Clinicians need and welcome our help, but we often do not give it. Instead we roll our eyes and joke among ourselves.
someone calls us "technicians" as a way of relegating us to a vague inferior
class of button pushers we do not have to accept it. Our energy should be
directed at undoing that perception and not internalizing that label. It should
certainly not be squandered on attacking those who work tirelessly to advance the
profession. That is misdirected energy.
"stupid" question or request, each term of denigration is an opportunity to
teach and to demonstrate that you are more than a "technician."
I do not often repeat posts, blog or articles. However I have received several requests for a repost of this blog. One kind reader from Massachusets wrote, "That is the singular most emotional call I have read in a while. Please reprint on July 4th. Do not just refer to it give a link. Please reprint it so when anyone logs on they will see it on the front page of the ADVANCE blogs."
Well, for that kind reader and others, less effusive but still requesting a reprint, here goes:
On July 4, 1776 the United States declared
independence from Britain and a vigorous new democracy was born. This year we
celebrate our 236th birthday and our founding fathers are probably sputtering
in wonderment, "Who knew this experiment in democracy would be so successful?"
When American patriots chose to defy King,
Crown, a powerful power structure, and even history itself, the conventional
wisdom was that the fledgling movement could not survive. There was little more
than a deep desire to be free, a belief in the power of determination and the
shared aspiration to be independent.
Independence is a scary thought. Whether it is a country, a profession, an
organization or an individual, the status quo can be safe because it represents
a known quantity. One learns how to cope with the expected; it is the
unexpected that presents the greatest challenges. Psychologists describe this
as the "better the devil you know" phenomenon and posit that it explains why
even victims of horrendous treatment will opt to remain in what might seem to
everyone to be an obviously untenable situation.
It is
not that our forefathers had all the answers, or were imbued with extraordinary
strength and courage; it is simply that their desire for a better life
superseded their fear. As executives in healthcare, beholden to so many masters
and powerbrokers, we are often tentative about moving beyond our fears.
As a profession, we obsess about how we are
beholden to pathologists, the government, regulatory agencies and other
healthcare professionals. How can we deny the "reality" that we are
negatively impacted and held back by so many?
One consideration often overlooked is the
very preoccupation with the "reality" prevents us from changing it and moving
forward. What would be the result if we chose not to be subservient or subject
to the whims and fancies of others? The strong likelihood is we would be closer
to our dream of a vibrant, independent, proud profession. The worst case
scenario is we would be where we are right now.
Personally and professionally, individually
and as a profession, I wish you a Happy Independence.
am sure you have all heard the lament, "He/she just does not know how to talk
to people." As team members laboratorians have to interact with each other and
convey information not only to fellow laboratorians (peers and supervisors) but
to their customers outside the lab as well.
especially brand new managers, just promoted from the bench, might find it
challenging or awkward to have those difficult conversations where someone (possibly
a former peer) has to be counseled or told unpleasant news. Supervisors also
have to arbitrate conflict among co-workers. They also represent the lab to
outsiders and have an extra responsibility to present a professional, conciliatory
matter the nature of the conversation, some very simple rules can help. EAP
Resources, an Atlanta firm providing Employee Assistance Programs to various
organizations, offers some very simple conversation tips.
Use the other person's name from time to time during the talking, such as, "I
agree with you, Betty, and will support your proposal." Our names are precious
to us and nearly everyone has a feel-good experience when being addressed by
name. "Gary, would you call me tomorrow with the quote?"
Instead of asking general questions such as, "How's it going?" ask specific
personal questions like, "How does your son like dental school?" Being specific
shows that you remember details about matters important to the other person,
such as the family, special interests, and certain individual challenges.
Routine and general questions usually elicit only routine responses like, "Fine
Lighten up the talk with a smile. Even with serious topics, a friendly smile
can be appropriate and can add a measure of good will that is helpful in
advancing understanding. Being overly-serious tends to suppress feelings and
makes the tone of our conversation seem flat and aloof. Relax, drop your
shoulders and breathe.
Respect people's time for talking so that you don't hold them hostage. If
you're uncertain ask, "Do you have a few minutes to talk now?" This is
especially useful for telephone conversations, or even for someone in the lab
who may be busy trying to complete a time-limited task. Work with their schedule.
Give the other party their turn to talk. You can do this by talking in
paragraphs, not chapters, and then signaling it's their turn with a question
like, "What are your thoughts?" Do not talk over the other person or even answer
questions before the questioner has finished asking.
When you're with someone, give your full attention. The gift of your presence
and attention is quietly powerful and strengthens relationships. Fully engaged
listening is rare in our multi-tasking worlds of work and home. When you listen,
just listen. Don't wander. Even
constantly averted eyes or "got to take this call" interruptions can break the
mood, cause interruption in flow and be perceived as a lack of interest-or
worse, disrespect.
End your conversation gracefully and not abruptly. When appropriate, thank or
compliment the other person when you are ending. "I really enjoyed talking with
you and understand the situation much better now. Thanks a lot."
If possible, recap what you heard and
set a time for follow-up. "So, Bella you are suggesting working 32 hours on weekends
and being off an extra day during the week? I will look at the schedule you
created and get back to you by next Wednesday or Thursday. Thanks for being
creative and please feel free to let me know if you have any other ideas."
little things add a quality of civility and care to any conversation.
Ultimately, they mean a lot because your attitudes tend to be reciprocated. Some
individuals just simply have a knack for easy conversation; others don't. If you make an effort to incorporate certain
phrases and to follow some simple rules you will be rewarded with a much more
harmonious and effective workplace.


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The Virginian-Pilot
Etheridge Pages (100+)
See More >
Etheridge Mentions
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Doc Horace Etheridge Jr.
Shawboro - Surrounded by his family and friends, Doc Horace Etheridge Jr., began the first day of his heavenly life on December 3, 2012. Doc was born on November 7, 1926 in Shawboro, NC to the late Doc Horace Etheridge, Sr. and Annie Mae Gregory Etheridge. He was a lifetime resident of Shawboro except for the 18 months he served in the
United States Navy
World War II
. A member of "The Greatest Generation", Doc left high school to join the Navy and proudly served his country in the Pacific Theater.
Doc returned home from the war and completed his education graduating from Elizabeth City High School in 1947. He began farming with his Father and continued tilling the earth until the end of his life. In 1949 he met and later married Iris Earp. They spent 58 years dancing through life together as husband and wife, parents, and best friends until the Lord called Iris home on March 20, 2008.
Doc is survived by four children: Owen Etheridge of Shawboro, NC; Joe Etheridge and wife, Laura, of Shawboro, NC; Jane Etheridge of Duck, NC , and LeAnn Etheridge and husband, Patrick McInerney, of Nashville, TN. Doc is also survived by his five grandchildren and four great grandchildren: Pope Etheridge and wife, Nicole, and their son, Tate, of Barco, NC; Lindsey Etheridge Tice and husband, Gregory, and their children - Alexis , Ashton and Oliver, of Moyock, NC; Will Small and fiancé, Kelly Tran, of San Diego, CA; Zach Small of Southern Shores, NC; and Chris Davis of Charleston, SC; many nephews and nieces; and his best friend and chosen sister, Carolyn Thrasher of Virginia Beach, VA.
A Celebration of Life Service will be held on Friday, December 7, 2012, at 1:00 p.m. in the Church of Jesus Christ of Latter Day Saints, 600 W. Ehringhaus Street, Elizabeth City, NC. President Donald Drake of the Currituck Branch will officiate. Immediately following the Service, the family will greet friends and family in the Church's Cultural Hall and at all other times at the residence at 882 Shawboro Rd., Shawboro, NC. A private burial will follow later at the Etheridge Family Cemetery. The family suggests memorial donation in Doc's memory be made to
It is with heavy and rejoicing hearts that we say good bye to Daddy on this earth, but we know he is fully healed and at peace in the arms of his Heavenly Father. The family would like to thank Dr. Lindsey White, Dr. Jasvinder Singh, and the wonderful nurses and support staff in the Albemarle Hospital MICU Unit, who lovingly cared for Daddy and all of us the last eight days of his earthly life. There are no words that can express how much we appreciate the care, respect, love, and compassion you gave daily.
Twiford's Funeral Home is assisting the Etheridge Family. To sign the online guest register, please visit
Published in The Virginian Pilot on Dec. 6, 2012
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"Joe, what wonder patents you had! I will always have a special place in my heart for both Doc and Iris."
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Mental Health Center
10 Signs of an Ailing Mind
Maybe you're having that proverbial "bad day" - or perhaps a rough few weeks: Feeling down, anxious, overstressed, as if you're one breath away from the "last straw."
If so, you may be surprised to learn it's quite common; doctors say it's part of the human condition.
Recommended Related to Mental Health
When you think of mood disorders, depression and bipolar disorder likely come to mind first. That's because these are common, severe illnesses and leading causes of disability. Depression and bipolar disorder can be emotionally crippling, making it difficult to live life to its fullest. What you may not know is that two milder versions of these mood disorders can also take a toll, and can go undiagnosed. These are called dysthymic disorder and cyclothymic disorder.
Read the Mood Disorders article > >
"The presence of anxiety, of a depressive mood or of a conflict within the mind, does not stamp any individual as having a psychological problem because, as a matter of fact, these qualities are indigenous to the species," says Charles Goodstein, MD, clinical professor of psychiatry at NYU Medical Center in New York City.
But if living on the "last straw" has more or less become your way of life, experts say there's something on your mind that is crying out for your attention.
"The key is how often you are feeling this sense of distress, how bad it gets, and how long it lasts; that is what can help determine the seriousness of your situation," says Abby Aronowitz, PhD, the director of SelfHelpDirectives.com.
To help you gain some important perspective on the problems in your life, three experts helped WebMD put together this list of symptoms you should not ignore. If any of these signs seem true for you, speak to your family doctor and request a complete physical. If everything checks out OK, ask your doctor if you might benefit from professional counseling.


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My 6th grade son was physically harmed today by another kid's parent on school grounds. Should the school be held somewhat responsible?
My son was leaving school today and got into a fight with another kid. The kid hit my son and my son hit back and then the kids father stepped in putting his hands around my son's neck screaming at him, you do not hit my son. The father let go of my son and then threatened him by saying, I will see you Monday kid!! This happened on school grounds and the principal says she cannot do anything!!In Topics: Bullying and teasing
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- Is it ok to use kids as examples in class? I know its not but the way this is set up.i have to ask, then details in next box below.


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KTLA's Doug Kolk sits to chat with, and be schooled by legendary guitarist Nils Lofgren - who just HAPPENS to be Bruce Springsteen's lead guitarist. Produced by Jacquelyn Rodriguez, shot / edited by Michael Joseph James. Aired August 5th, 2014.
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I'm very late in the season but I thought planting now would at least give the plant a good root base.
I waited too long for someone to give me rhizomes, so I ordered them off of a mid-west brewers site, producing less than spectacular product. I took the 4 rhizomes to my sister-in-law (hippy lady with plants everywhere type of person). She had a spot to plant them and to have them grow up tall ropes into a giant pole in their yard.
She planted them in aged manure/compost and put them into pots for them to start budding and root, then she was going to plant them facing south-easternly. She lives off of the first bench so she has lots of drainage and perfect soil.
We have had a LOT of rain in the treasure valley (south western idaho) recently, and we are staying well above freezing. We also have blistering summers, where 100+ is not uncommon.
Whats the chances of budding this year? Anyone other growers in the Boise area let me know if there are any tricks or secrets to our region.


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Lake Eden Long Term House Rentals(3)
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Recent Lake Eden Reviews
Loved it!!
This home was a perfect getaway spot for New Year's! The house was spotless, cozy and well-stocked. Colleen was extremely helpful when we had questions, and made some great suggestions for activities in the area. We skated on the lake, visited Burlington, went dogsledding, and skied at Stowe. We felt like we were nice & secluded, but never far out enough that we couldn't keep our kids nice and busy. Thanks so much for sharing such a great place!!
Beautiful location. Loved the house.
We were so happy to find this beautiful home on the lakefront was just as promised, and the owners were great to interact with. The property was clean and well-maintained. Definitely recommend. Would be ideal for two families -- already planning to return with my brother and family sometime to share the house and the area with them.
Wonderful Place!
My family and friends rented this place over the Colombus Day weekend. It was absolutely fantastic! Huge place, newly-renovated, nice and clean. Everything was provided for (exactly like what the other 2 reviewers have described), the kitchen was well stocked-up, and it came with a wonderful view of the lake. The owners were very helpful prior to our arrival by answering queries promptly and dishing out advice. All in all, we had a terrific time!


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Elf youself for Xmas!!
shiverDecember 13, 2007
My coworker sent me this cute website called "Elf Yourself." It takes people's faces (taken from your uploaded picture) and puts them on the bodies of elves. Then they dance to a jazzy version of "Jingle Bells." It's pretty funny and really easy to do.
Here's the one I made with myself and my hubby...
But to do your own, follow the blue link.
Here is a link that might be useful: Elf Yourself!


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Blog Archives
May 20th, 2010 at 6:56 am
The CW Announces 2010-11 Schedule
The CW moves several veteran shows around its schedule and adds two new shows.[Read-More]
May 20th, 2010 at 6:03 am
Will "Hawaii Five-O" Crush "Castle"
There will be many time slot battles in the fall.[Read-More]
May 19th, 2010 at 5:00 pm
NBA Playoffs, NBA Draft Lottery Lead Tuesday Cable; "Law & Order: Criminal Intent" Falls
The NBA Draft Lottery averaged over 3 million viewers and a 1.5 rating with adults 18-49 and led-in to game two of[Read-More]
May 19th, 2010 at 2:48 pm
Discovery Channel's Tuesday Night Ratings Streak Continues
via release: DISCOVERY CHANNEL'S #1 TUESDAY NIGHT RATINGS STREAK CONTINUES On Tuesday, May 18, 2010, Discovery Channel had the top two non-sports[Read-More]
May 19th, 2010 at 2:13 pm
Cable News Ratings for Tuesday, May 18; Fox News Dominates Primary Election Night
The day's cable news TV ratings.[Read-More]
May 19th, 2010 at 2:01 pm
"Kourtney and Khloe Take Miami" Returns Sunday June 13 at 10p on E!
via release: E! RETURNS TO THE ALLURING SANDS OF SOUTH BEACH WHEN THE SECOND SEASON OF "KOURTNEY AND KHLOE TAKE MIAMI" PREMIERES[Read-More]
May 19th, 2010 at 12:52 pm
Fun Read From Hibberd: Top Time-Period Battles
OK, this is more a ratings massacre waiting to happen than a battle. Name that time-period![Read-More]
May 19th, 2010 at 11:43 am
"Smallville's" 10th Season Will Be Its Last
Multiple sources confirm that next season's tenth season of Smallville will be its last.[Read-More]


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The Medical Center has begun using Leksell Gamma Knife® Perfexion™ technology, which replaces its previous Gamma Knife system.
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Rupert Murdoch Addresses Controversial Israel Tweet, Anti-Defamation League Accepts Apology
After raising eyebrows and drawing criticism for a tweet accusing "Jewish-owned press" for being anti-Israel, and issuing a brief clarification the next day, News Corp. CEO Rupert Murdoch has issued a formal apology to a leading Jewish advocacy group.
In a letter to the Anti-Defamation League, Murdoch wrote, "I feel very strongly about the righteousness of Israeli's cause, particularly when its citizens are under missile attack. So I do get very upset when I see coverage that I feel is unfair and biased towards Israel. But I should have stuck to the substance of the issue and not bring in irrelevant and incorrect ethnic matters."
In a statement provided to The Hollywood Reporter, ADL head Abraham Foxman said he accepted Murdoch's mea culpa.
"After speaking with Mr. Murdoch, it is clear that he deeply regretted posting his remark on Twitter and understands how his reference to 'Jewish owned media' could play into the age-old anti-Semitic conspiracy theory about 'Jewish control' of the news media," he said. "We appreciate his effort to apologize, and to make clear that his remarks were an attempt to defend Israel made at a time when the Jewish state is under direct assault, and were not intended to hurt or to offend."
Murdoch has been an ally of the ADL, speaking in front of the organization on several occasions. In 2010, the ADL honored Murdoch at its International Leadership Awards, where he said in a speech, "We live in a world where there is an ongoing war against the Jews."
Never miss a story. Stay up-to-date with THR's Daily Headlines.
Must Reads
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Bombshell Scientology Film Revealed: Alex Gibney on Cruise, Travolta and 'the Prison of Belief'
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Gavin Polone on TV's Dirty Secret: Your Agent Gets Money for Nothing (Guest Column)
'Game of Thrones' Star Emilia Clarke on Playing Sarah Connor, Turning Down 'Fifty Shades' and Moving on From Nudity
Reality Power: The Declining Clout of the Broadcast Unscripted Chief
Why More 'Star Wars' Actors Haven't Become Stars
From Christian Bale to Benedict Cumberbatch: Why British Actors Nab So Many American Roles
The Uncensored, Epic, Never-Told Story Behind 'Mad Men'


text: Lincoln New Reviews from Carsurvey.org http://www.carsurvey.org/reviews/lincoln/ New and used Car reviews en 1996 Lincoln Town Car Signature from North America http://www.carsurvey.org/reviews/lincoln/town_car/1996/ Long may you run! 1988 Lincoln Town Car from North America http://www.carsurvey.org/reviews/lincoln/town_car/1988/ Best car made in the 80s. Loved you then Lincoln. Now you suck 1977 Lincoln Mark V from North America http://www.carsurvey.org/reviews/lincoln/mark_v/1977/ Spectacular 1973 Lincoln Mark IV from North America http://www.carsurvey.org/reviews/lincoln/mark_iv/ Loved it 1983 Lincoln Continental Mark VI Signature Series from North America http://www.carsurvey.org/reviews/lincoln/continental/1983/ Best 80s car ever 2012 Lincoln MKZ Base AWD from North America http://www.carsurvey.org/reviews/lincoln/mkz/ I really love this car. If the reliability holds the same as most of them, I will own it a long time 1977 Lincoln Mark V Designer Edition - Pucci from North America http://www.carsurvey.org/reviews/lincoln/mark_v/1977/#r139247 The last of an American great luxury car... 1989 Lincoln Town Car Base from North America http://www.carsurvey.org/reviews/lincoln/town_car/1989/ Beautiful, unashamed, magnificent land yacht that will last for years to come 1997 Lincoln Mark VIII LSC from North America http://www.carsurvey.org/reviews/lincoln/mark_viii/1997/ Solid drivetrain with minor maintenance 1984 Lincoln Town Car Base from North America http://www.carsurvey.org/reviews/lincoln/town_car/1984/ This is and always was a great car! 2002 Lincoln LS from North America http://www.carsurvey.org/reviews/lincoln/ls/2002/ Best performance, dollar for dollar 1997 Lincoln Mark VIII LSC from North America http://www.carsurvey.org/reviews/lincoln/mark_viii/1997/#r139000 Comfortable, fast, good looking 1977 Lincoln Continental Town Car from North America http://www.carsurvey.org/reviews/lincoln/continental/1977/ Land Yacht Luxury 2005 Lincoln Town Car Signature from North America http://www.carsurvey.org/reviews/lincoln/town_car/2005/ Heaven on wheels!! 1961 Lincoln Continental from North America http://www.carsurvey.org/reviews/lincoln/continental/1961/ An American Icon


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Can You Contract AIDS From Massage
Here's a taste of what TheBody.com has to offer on this topic:
Ask the Experts
Risk of HIV contraction after protected sex with prostituteHi,I recently went to a massage parlour in macau and one thing led to another and had protected sex with the girl giving me the massagee. we used a condom which didnt seem to have any gaping hole or such. However i did lick her clitorial region a...
Response from Robert J. Frascino, M.D.
The Robert James Frascino AIDS Foundation...Hi,Your HIV-acquisition risk is essentially nonexistent, assuming you used a latex condom properly and it didn't fail (break)."Symptoms" Read more »
Quick Q&A Sex Ed TeacherHello, Dr. I am an 9th grade sex education teacher and we frequent your site, as it was recommended... Read more »
Dr. Bob please answer, eagerly awaiting response -Contracted MRSA and Herpes from being rimmed Follow Up QuestionsHi Dr. Bob,Sorry to be a pest, but I am freaking out (eagerly) awaiting your response to my... Read more »
Arizona: AIDS Group Suspends Alternative-Care Service...the side effects of HIV/AIDS and antiretroviral therapy, said Michele Bart, the foundation's director of development. SAAF contracted with licensed providers to offer HIV/AIDS patients services, including naturopathic medicine, acupuncture,... Read more »
HIV/AIDS Among Hispanics/Latinos...drugs or alcohol. The presence of certain sexually transmitted diseases (STDs) can significantly increase one's chances of contracting HIV infection. A person who has both HIV infection and certain STDs has a greater chance of infecting others... Read more »
Women and HIV/AIDS...in 2006. Heterosexual sex is the most common mode of transmissionamong women in the US. Nearly three quarters of HIV+ women contracted the virusthrough sex with an HIV+ man. Heterosexual sex is also the main source of HIVtransmission for women... Read more »
Peripheral Neuropathy and HIV/AIDS...narcotics may be considered. Other treatments can include: Topical lidocaine patch called Lidoderm Acupuncture, massage, yoga, hypnosis, and meditation A visit to the podiatrist to discuss how to care for your feet and whatshoes... Read more »
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scared to death
Posted by therigwelder, 2 Replies...with a napkin and i am not sure if it was a clean napkin or the one she removed the condom with.i am scared to death that i contracted hiv from her she is a sex worker.i was married for 25 yrs and havent had intercourse with anyone else but my... Read more »
uhoh, I think I'm in trouble
Posted by Anonymous, 1 Reply...was still protected. I also noticed I had some of her vaginal fluids on the part of my penis that wasn't protected. Can I contract HIV this way? I had not cuts or sores on the base of my penis. Read more »
Life expectancy of 53m pos
Posted by Anonymous, 9 RepliesDoes any body know how long a 53/m in fairly good health who just test pos. might live? Thanks for some answers Read more »
New worried male
Posted by TorturedSpirit, 1 Reply...Hi all.... I had unprotected (condom broken) sex with a massage theripest girl(uknown statue) last august, now im in my 6th week, no symptoms till now, I read alot of information on this site, Read more »
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