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STUDENT HANDBOOK This document is a confidential document of Lithan Hall Academy and its subsidiaries. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, whether electronic, mechanical, photocopying, recording or otherwise, without the written permission of Lithan Hall. This document includes confidential information related to Lithan Hall and shall not be distributed to any persons unless permitted by Lithan Hall. Page 1 of 38 OPS-DOC002-V6.1 Table of Contents 1. MESSAGE FROM PRINCIPAL/CHAIRMAN ..................................................................................... 4 2. INTRODUCTION ......................................................................................................................... 5 2.1 HISTORY AND BACKGROUND ................................................................................................... 5 2.2.NATURE OF BUSINESS ............................................................................................................. 5 2.3 COURSES ................................................................................................................................. 6 2.4 STUDENTS AND PARTNERS ...................................................................................................... 6 2.5 ACCREDITATION ...................................................................................................................... 6 2.6 ACADEMIC AND EXAMINATION BOARD ................................................................................... 7 2.7 ABOUT VICTORIA UNIVERSITY ................................................................................................. 8 2.8 PARTNERSHIP BETWEEN LITHAN HALL ACADEMY AND VICTORIA UNIVERSITY........................... 8 2.9 OUR VISION ............................................................................................................................ 8 2.10 OUR MISSION ........................................................................................................................ 8 2.11 OUR VALUES & CULTURE ....................................................................................................... 8 3. COUNCIL FOR PRIVATE EDUCATION ............................................................................................ 9 4. INSTITUTE & FACILITIES .......................................................................................................... 11 5. STUDENT RELATED INFORMATION ........................................................................................... 13 5.1 ENROLMENT IN COURSE AND UNITS ...................................................................................... 13 5.2 TIMETABLE AND ATTENDANCE .............................................................................................. 14 5.3 ABSENCE FROM CLASS ........................................................................................................... 14 5.4 CANCELLATION OF CLASSES ................................................................................................... 15 5.5 LEAVING CLASS EARLY ........................................................................................................... 15 5.6 LATENESS .............................................................................................................................. 15 5.7 DEFFERMENT ........................................................................................................................ 15 5.8 EQUIPMENT FOR CLASS ......................................................................................................... 16 5.9 COMMUNICATION WITH YOUR LECTURERS AND STAFF .......................................................... 16 5.10 CLASS BEHAVIOUR ............................................................................................................... 16 5.11 OCCUPATIONAL HEALTH AND SAFETY .................................................................................. 17 5.12 DRESS CODE ........................................................................................................................ 17 5.13 FOOD CONSUMPTION.......................................................................................................... 17 5.14 SMOKING ............................................................................................................................ 17 5.15 MISCONDUCT AND DISCIPLINE ............................................................................................. 17 5.16 GRIEVANCE AND COMPLAINT PROCEDURES ......................................................................... 18 5.17 OFF-SITE EDUCATIONAL AND/OR RECREATIONAL ACTIVITIES................................................ 20 5.18 UPDATE CONTACT DETAILS .................................................................................................. 21 5.19 COURSE FEES AND OTHER FEES ............................................................................................ 21 5.20 TRANSFER / WITHDRAWAL POLICY ...................................................................................... 23 5.21 TRANSFER/WITHDRAWAL PROCEDURE ................................................................................ 24 5.22 REFUND POLICY ................................................................................................................... 24 5.23 REFUND PROCEDURE ........................................................................................................... 25 5.24 STUDENT SURVEY ................................................................................................................ 26 5.25 PLAGIARISM AND CHEATING ............................................................................................... 26 5.26 SATISFACTORY STUDENT PERFORMANCE ............................................................................. 27 5.27 GRADUATION ...................................................................................................................... 27 5.28 STUDENT TECHNOLOGY ACCEPTABLE USE POLICY ................................................................ 28 5.29 STUDENT REQUEST FORMS .................................................................................................. 31 Page 2 of 38 OPS-DOC002-V6.1 6. COURSE RELATED INFORMATION............................................................................................. 31 6.1 COURSE OVERVIEW ............................................................................................................... 31 6.2 LANGUAGE OF INSTRUCTION ................................................................................................. 32 6.3 CERTIFICATIONS .................................................................................................................... 32 7. STUDENT SUPPORT SERVICES .................................................................................................. 33 7.1 MEDICAL INSURANCE ............................................................................................................ 33 7.2 ORIENTATION........................................................................................................................ 33 7.3 PASTORAL COUNSELLING....................................................................................................... 34 7.4 RENEWAL OF STUDENT'S PASS............................................................................................... 34 8. OTHER RELATED PROCEDURE .................................................................................................. 34 8.1 EVACUATION PROCEDURES ................................................................................................... 34 8.2 STUDY HINTS ......................................................................................................................... 35 8.3 PRIVACY POLICY STATEMENT ................................................................................................. 35 8.4 RESPONSIBILITY TO THE COMMUNITY AND ENVIRONMENT ................................................... 35 9. CONTACT DETAILS ................................................................................................................... 35 10. INFORMATION AND COMMON LAWS OF SINGAPORE ............................................................ 36 11. EMERGENCY .......................................................................................................................... 37 12. APPENDIX - ORIENTATION CHECKLIST .................................................................................... 38 Page 3 of 38 OPS-DOC002-V6.1 1. MESSAGE FROM PRINCIPAL/CHAIRMAN Dear Students, Welcome to Lithan Hall! There is an existing gap between the needs of the industry for knowledgeable and skilled professionals and the education provided by traditional educational institutions. Whereas the industry requires professionals with functional domain and specialized knowledge on the industry and its de facto tools, many traditional educational institutions produce graduates with expertise only in either one or the other but rarely with both. Similarly, students aiming to specialize in a particular profession are at a loss as to what courses to take and from which type of educational institution to get them in order to pursue and succeed at a specific career. At Lithan Hall, we aim to be the leading specialist education and career services provider for the SAP ERP professional community in Asia. Our Experiential Learning model aims to give you the SAP ERP academic education, SAP certification (through Lithan Education, our parent company) and industry immersion you need to succeed. Furthermore, our SAP education strategy aims to equip you with the right combination of vertical SAP ERP application domain knowledge and horizontal ERP applications implementation management skills. With this educational foundation, you can become a very productive "T-shaped" SAP ERP professional and be very competitive in the job market. Becoming a successful SAP ERP professional is a lifelong pursuit and we are your partner in your quest to succeed in this highly exciting and financially rewarding career. We wish you all the best! Sincerely, Leslie Loh Principal/Chairman Lithan Hall Academy Page 4 of 38 OPS-DOC002-V6.1 2. INTRODUCTION 2.1 HISTORY AND BACKGROUND Genovate Solutions was founded in 2000 to provide SAP certification and consultancy services. Headquartered in Singapore, offices were opened in India, Malaysia and Thailand and a JV partnership was established in Sri Lanka. In 2002, the company acquired Knowledge Window Asia Pacific (KWAP), which added additional academic and certification programs (e.g., an MBA program, Microsoft and Oracle certification, as well as IT security training) to the portfolio of courses offered in Singapore. In 2009, Genovate Solutions was acquired by a private equity investor and was realigned to a new corporate vision. As such Genovate Solutions and KWAP were renamed and rebranded to Lithan Genovate and Lithan Hall Education Centre ("Lithan Hall") respectively. Lithan Genovate now mainly focuses on industry certification training and career services while Lithan Hall's focus is on providing academic education. Lithan Hall is still a wholly owned subsidiary of Lithan Genovate. 2009 was characterized by increased investments that resulted in marked improvements in the quality of the group's operations and compliance with Singapore education industry regulations. Product management, product delivery and marketing processes have been improved to better serve our students. In 2010, Lithan Hall acquires EduTrust Provisional certification from the Council for Private Education (CPE) of Singapore. In 2011, as the group extends its product lines to serve the education needs of a wider spectrum of high- demand industry professionals, Lithan Genovate is rebranded to Lithan Education and Lithan Hall is rebranded to Lithan Hall Academy. 2.2.Nature of Business Lithan Education is a leading specialist education provider for selected professional communities in Asia. We provide both academic and industry-specific training to our students and corporate clients. "Lithan" is the Old English word for "to lead" and thus conveys our aim to produce leaders in the industry and help companies become industry leaders through internal staff training and acquisition of qualified talent from our student and alumni base. Lithan Education's Unique Selling Proposition (USP) is our innovative approach to education. Unlike other educational institutions that provide a wide variety of programs across a broad range of professions, we provide programs that revolve around the education and certification needs of targeted high-demand professional communities. By seeing things through employers' eyes, we become our students' strategic education partner for lifelong career growth. Our experiential learning model involves close industry engagement to provide "Holistic yet Practical" competency-based training. Our training programs eases our students transition to exciting new professions or upgrades the skills of those who are already there – thereby ensuring rapid career growth. We also leverage on our tight integration with the industry to deliver excellent career services. The Lithan Education group has fully-equipped training centres across 10 major cities in Singapore, India, Malaysia and Sri Lanka. Page 5 of 38 OPS-DOC002-V6.1 Lithan Hall Academy, an EduTrust Provisional-certified PEI, operates in Singapore to provide academic education to selected professional communities. Lithan Hall Academy leverages on Lithan Education's presence in Asia to provide academic education within the region. Lithan Hall Academy is a fully-owned subsidiary of Lithan Education. Lithan Education distributes Lithan Hall Academy's products across its subsidiary centres in India and Malaysia as well as in its marketing office in China. 2.3 COURSES The following table shows our current courses conducted at Lithan Hall Academy. Course Course Course Cert Duration- Duration- Shortname Level Awarded By Full- Part- Time(mths) Time(mths) MERP Master of Business (Enterprise Master Victoria 12 12 Resource Planning Systems) University Graduate Diploma in Graduate Victoria GDERP Enterprise Resource Planning Diploma University 6 9 Systems Graduate Certificate in Graduate Victoria Enterprise Resource Planning Certificate University 6 9 GCERP Systems Diploma in Business Diploma Lithan Hall Academy 9 12 DBIS Information Systems Bachelor of Business Bachelor Victoria BBIS (Information Systems) University 12 18 Advanced Diploma in Business Advanced Lithan Hall ADBIS Information Systems Diploma Academy 9 12 2.4 STUDENTS AND PARTNERS Our students come from diverse countries, cultures and industries to benefit from the long term, mutually beneficial relationships that enrich careers and improve life styles. Academic Partners Victoria University, one of the leading state universities in Australia and an SAP University Alliance member, is our partner in the delivery of 4 ERP programs that use SAP as the learning tool. 2.5 ACCREDITATION Lithan Hall Academy is an educational institution registered with the Ministry of Education, Singapore. We have been granted EduTrust Provisional Certification. Administered and governed by the CPE, the EduTrust Certification Scheme aims to enhance the quality of private education providers in Singapore in order to achieve a world-class education hub internationally renowned for its educational service Page 6 of 38 OPS-DOC002-V6.1 qualities. The award is given to private education institutions, which have met its standards in key areas of management and provision of educational services. 2.6 ACADEMIC AND EXAMINATION BOARD Lithan Hall has appointed Academic and Examination Board in place. This comprises of 1/3 rd representation of member outside Lithan Hall. The Academic and Examination Board comprises of: Krishnamoorthy Ramoo, Chief Operating Officer(COO) Currently the COO of Lithan Hall Academy, Krishna has 18 years experience in the areas of financial process management, software project management, operational process development and implementation and strategic HR. Prior to joining Lithan Hall Academy, he was the Vice President of Asia Pacific Professional Services in SunGard System Access. He was key member of the management team of System Access and played a strategic role to contribute immensely to the company's growth, its people and processes. In the initial years of expansion of System Access operations worldwide, Krishna as a Corporate Services Director, successfully implemented processes for the global management of Human Resource, Process Management, IT Infrastructure and Administration with a diversified team. Raja Chowdhury ,Academic Head Raja is a Master Trainer in Competency Based Training and an educationist specializing in adult learning. He has worked with Vocational Education and Training (VET) Australia and Continuing Education and Training (CET) Singapore. He holds Masters in Business Administration from Newcastle Business School, Northumbria University (UK). He has Certificate IV in Training and Assessment from Box Hill Institute, Australia.He is responsible for functions at Academic, Student Support and Career Service departments. He is also Management Representative with CPE Singapore, IDA Singapore and WDA Singapore. Brendan McCarthy, Senior Lecturer, Victoria University Professional experience Director, Web-based Learning, Faculty of Business and Law, 2006-2009 Singapore Course Coordinator, Master of Business ( Enterprise Resource Planning Systems) Singapore Course Coordinator, Bachelor of Business (Information Systems) Page 7 of 38 OPS-DOC002-V6.1 2.7 ABOUT VICTORIA UNIVERSITY Victoria University (VU) is a multi-sector institution (higher education and TAFE) with excellence in teaching, training, research and scholarship. It offers short courses, as well as qualifications in vocational education (TAFE) and higher education. It's learning pathways enables students to move from a certificate course through to an advanced diploma, degree, or postgraduate qualification by coursework or research. Victoria University has more than 50,000 students enrolled at its local institutes and international sites. It operates primarily at institutees in the western suburbs of Melbourne (Australia), Melbourne city centre and locations provided by its partners in Asia and Europe. As the primary university in Melbourne's western region, Victoria University is proud to deliver courses, research and engagement activities that are locally relevant and globally significant. Victoria University is one of the world's leading institutions in ERP systems (SAP) education as recognised by industry, SAP and academia. It offers a full range of subjects in different courses. The University has strong links with the industry, which support the ERP systems program. Victoria University is a member of the SAP University Alliances since 1998 as well as the Association of Commonwealth Universities. It is given a 5-star rating in various categories of the Good Universities Guide 2005 & 2006, and it is ranked as one of the Top 20 Universities with good teaching standards and performance in a survey by The Australian, 2006. Lithan Hall is the only institute in Southeast Asia that is providing this programme. For more information about Victoria University, visit www.vu.edu.au 2.8 PARTNERSHIP BETWEEN LITHAN HALL ACADEMY AND VICTORIA UNIVERSITY Lithan Hall Academy is the approved academic Partner of Victoria University in Singapore. Students are taught using Victoria University course materials. Assessments and Certification is exactly the same what students on institute receive. Delivery of lectures and selection of lecturers are governed by Victoria University to ensure that Academic Quality is in line to on institute learning methodology. The curriculum and teaching materials are provided by the University, and are identical to that for on- university study. 2.9 OUR VISION Our vision is to be the leading specialist education and career services provider for selected professional communities in Asia 2.10 OUR MISSION Our mission is to deliver Experiential Learning to our customers through practical educational programs and industry ecosystems that support their lifelong career growth and development 2.11 OUR VALUES & CULTURE • Our Business – Customer First – Differentiate through Innovation – Execution Counts (Speed & Results) Page 8 of 38 OPS-DOC002-V6.1 • Our People – Passionate – Team oriented – Learning & Growing • Our Environment – Open – Trusting – Professional 3. COUNCIL FOR PRIVATE EDUCATION We are listed Private Education provider in Singapore, registered under Council for Private Education Singapore. We are extremely proud to have received maximum tenure for registration (4 years) as offered by CPE Singapore. Please check: http://www.cpe.gov.sg/cos/o.x?c=/cpe/peis&ptid=70&func=profile&pid=150 . Our policies and procedures are streamlined in tune with Edutrust requirements. This includes areas of Student Contract, Fee Protection Scheme (FPS) and Medical Insurance. PEI's Student Contract The CPE-Approved Student Contract is a legally binding contract between the school and students that includes the following mandatory requirements: 1. Clear definition of course details - course title, pre-requisites, qualification awarded, course duration 2. Full disclosure of all costs for tuition/non-tuition fees 3. Commitment to Fee Protection Scheme (FPS) 4. Clear definition of refund policies 5. Clear definition of dispute resolution mechanisms Both local and international students are issued with a CPE-Approved Student Contract upon enrolment into a course. Fees Protection Scheme (FPS) – Insurance Type: Lonpac Insurance Bhd Under Private Education Bill, the PEI must provide a Fees Protection Scheme (FPS) for all students including local and international (compulsory). Lithan Hall partnered with HSBC for Escrow type of Fees Protection and subsequently changed to Insurance type partnering with Lonpac Insurance Bhd in July 2010. Students enrolled after July 2010 is enrolled with Lonpac Insurance Bhd for Fee Protection. The FPS serves to protect the international and local students' fees in the event that a PEI is unable to continue operations due to insolvency and/or regulatory closure. Furthermore, the FPS protects the student if the PEI fails to pay penalties or to return fees to students arising from judgements made against it by the Singapore Courts. Please refer to link for details on FPS: http://www.cpe.gov.sg/cos/o.x?c=/cpe/pagetree&func=view&rid=259 Page 9 of 38 OPS-DOC002-V6.1 Benefits The benefits under this insurance are payable upon the occurrence of any of the following events: Insolvency or Regulatory Closure of PEI PEI's failure to pay awarded sum by Singapore Courts to the Student Accidental Death or Permanent Total Disablement to the Student caused solely and directly by accidental, visible and violent means (excluding any sickness, disease or medical disorder) Limits of Indemnity Insured Event 1 and/or 2: Insured Tuition Fees for any one event and in the aggregate Insured Event 3: $10,000 for any one event and in the aggregate. Limits of Liability The amounts payable to an insured student are subject to maximum limits which are specified in his/her Certificate of Insurance. Period of Insurance The period of insurance will at least cover the entire duration of the course enrolled by the insured student. Please refer to Schedule 2.1 of the Student Contract. If a student is paying by instalment, refer to the instalment schedule for the amount and the duration between 1st and 2nd instalment and subsequently for the rest of the instalment. Certificate of Student Insurance A personal Certificate of Student Insurance will be issued by Lonpac Insurance Bhd to each insured student to confirm that his/her insurance cover is in place. Claim The insured student needs to produce his/her Certificate of Student Insurance and official course fees receipts when submitting a claim under the insurance. Lonpac Insurance Bhd will notify all insured students of the relevant claims procedures to be followed. Insurance Premium The premium is calculated based on the course fees payable. Lonpac Insurance applies a low premium rate of 3% of the sum insured (plus GST). Premium payments must be made before the insurance documents are issued. Premium rates are subject to change without notice from time to time at the discretion of Lonpac insurance based on the claims and loss experience under this scheme. The insurance premium paid is non-transferable. In the event of a change mid-way in course/package, the student will be required to pay an administrative charge and the insurance premium for the new course/package. Page 10 of 38 OPS-DOC002-V6.1 4. INSTITUTE & FACILITIES Our Singapore institute is located at the Fuji Xerox Tower, #12-00, 80 Anson Road, Singapore 079907. With a capacity for 200 full time students, Lithan Hall maintains an average student/lecturer ratio of 60:1 for theory classes and 30:1 for practical classes. Our staffs of over 15 professional part-time and full-time lecturers are industry specialists bringing their expertise in the workplace to the classroom to enhance the learning of all students. The integrated Lithan Hall site at 80 Anson Road, Singapore has dedicated 10 spacious classrooms. 6 classrooms are of 28sqm and 4 classrooms with an area of 58sqm. The rooms are fully equipped with lecture tables and cushioned chairs, state-of-the-art digital overhead projectors and visualisers, whiteboards and flipcharts and are configured for audio and visual presentations. The entire institute has "wireless" Internet connection capability thus making access to information much more convenient, flexible and faster. RECEPTION CLASSROOM EQUIPPED WITH COMPUTERS CLASSROOM LIBRARY RECEPTION AREA FOR EVENT REGISTRATION PANTRY AND LOUNGE Page 11 of 38 OPS-DOC002-V6.1 Facilities Details ROOM NO TYPE FLOOR AREA CAPACITY 1 Classroom 58 sq.m 30 2 Classroom 58 sq.m 30 3 Classroom Equipped with Computers 58 sq.m 30 4 Classroom Equipped with Computers 58 sq.m 30 5 Classroom Equipped with Computers 28 sq.m 12 6 Classroom Equipped with Computers 28 sq.m 12 7 Classroom Equipped with Computers 28 sq.m 12 8 Classroom Equipped with Computers 28 sq.m 12 9 Classroom Equipped with Computers 28 sq.m 12 10 Classroom Equipped with Computers 22 sq.m 12 Additional Facilities: A spacious reception area for event registration and 4 training rooms with a seating capacity of 30 pax each (2 adjacent training rooms can be expanded to serve a seating capacity of 60 pax each) 6 training rooms with seating capacity of 12 pax each Air conditioned Classrooms allow flexible furnishing to suit your unique layout requirements Theatre, conference, classroom style seating are also available to meet your choices Individual access to computer system available in the 30 pax training rooms 3MB Leased line internet connection. LCD projector with pull down projector screens Whiteboards with markers Presentation tools Audio/Video conferencing Pantry and lounge for tea-breaks and networking sessions Special catering on request Local calls Use of Library Only students of Lithan Hall are allowed to use the library and the computer facilities. Photocopying of material must conform to the Copyright Act 1987. Opening Hours: Monday to Friday 9.00am to 9.00pm Saturday, Sunday & Public Holidays Closed Page 12 of 38 OPS-DOC002-V6.1 Silence should be observed in the library at all times. Mobile phones and pagers should be switched to silent mode before entering the library. Eating, drinking and smoking are not permitted anywhere on institute. Students are entitled to borrow a maximum of 2 books for a period of 2 weeks. Students must not remove any material from the library unless it has been duly issued to them. Students must check to see that all library materials in their possession have been properly issued before leaving the library. Students are responsible for all library materials loaned out in their names. Students must check and report any mutilation found before proceeding to borrow them. (The term "mutilation" refers to defacement, torn pages or any other damage to the library material.) Students are responsible for all mutilations unreported at the time of loan. The following library materials are not for loan: - Reference books - Dissertations - Periodicals and Newsletters Students must return or renew their loans when due. A fine of S$0.50 per working day will be imposed for each overdue book. Students' borrowing privileges will be suspended for a period of 3 months if their accumulated fines reach S$15.00 per book. No fines will be charged on the days due when the library is closed. A student who loses or damages a book is liable to pay for the replacement cost of the book plus an administrative and processing charge of S$20.00 (excluding GST). Library books not returned towards the end of the course will result in withholding of examination results, academic transcripts and certificates. 5. STUDENT RELATED INFORMATION As a student of Lithan Hall, whether on-institute or off-institute, it is your responsibility to understand the Institute policies and be familiar with the associated rights and responsibilities. You will be required to endorse/sign that you have read and understood all of the information. If you require clarifications or have any queries, please communicate with Student Services. 5.1 ENROLMENT IN COURSE AND UNITS It is mandatory for students to be enrolled in each relevant unit prior to the commencement of classes. Work completed in a unit cannot be recorded in the Institute student record system without the correct enrolment details, as well as payment. Lithan Hall delivers lecture over 4 terms a year. At the beginning of each term students should enrol the units based on the units available for the next term. Students should fill in "Offshore Enrolment Form". In the case students wish to amend enrolment of units, students should fill in "Amendment of Unit Enrolment Form". The required forms can be downloaded from http://www.lithanhall.com/resource.html Page 13 of 38 OPS-DOC002-V6.1 Term: Term 1 Aug- Nov Term 2 Nov-Feb Term 3 Feb- May Term 4 May-Aug Full time students must follow the units as specified in the contract. Due to work commitments, Part Time students are given the option to choose units. Full time students must enrol 3 units per term and Part Time students must enrol 2 units a term. Upon successful enrolment students will be able to access Victoria University Blackboard via link https://ce6.vu.edu.au/webct/entryPageIns.dowebct . Students will be able to access units that they are enrolled in. It will include all details pertaining to Course materials, Assessment and Study unit. 5.2 TIMETABLE AND ATTENDANCE Timetables may vary over the term and semester. Lithan Hall takes due consideration of festive periods and strives to have fixed dates for units, however due to business constraints it may not be possible to strictly adhere to such arrangements. It is your responsibility to ensure that you are aware of when and where your classes are occurring. Operation Executive will distribute the timetable before the start of the term. As and when there are revisions made to the timetable schedules, operation Executive will provide the most updated timetable to the class. While classes are mainly delivered during term times, you may also have to attend classes during other times. These can include those timetabled during Orientation, early morning, evenings, weekends and term breaks. You need to keep yourself informed of when the classes are scheduled as failure to attend and participate could jeopardise your completion of the course and eligibility to graduate. It is assumed that you will not arrange outside activities during timetabled class times. In the event that the student is unwell, he/she should visit a doctor and acquire a Medical Certificate to cover the absence. The document should be submitted to the operation Executive the day the student is back to Institute. Student's Pass holders are required to maintain 90% attendance rate or their Student's Pass will be revoked by the Singapore Immigration & Checkpoints Authority (ICA). For local students it is mandatory to maintain 75% attendance. Such requirements are specific to regulations mentioned by Council for Private Education. Lithan Hall will provide periodic review of your attendance and inform students failing short of the attendance requirement. Student must review their work schedules and situations to ensure attendance requirements are met. 5.3 ABSENCE FROM CLASS Leave has to be applied for and, based on approval from the school; the student can proceed for making necessary travel arrangements. Leave during the term is not encouraged and approved on a case by case basis. Page 14 of 38 OPS-DOC002-V6.1 Students need to seek approval from respective lecturers on the indicated form. Students should check with the lecturer if any assessments will be due during this period. He/ she needs to seek alternative arrangement of assessment dates and secure an approval from the lecturer. Medical certificates need to be provided if absence is due to medical reasons. Students should call the school and advice. On the day the student is physically fit to attend, the student needs to provide medical certificate with doctor's signature and remarks. For Student's Pass holders who are applying for Absence from Class for more than a month, please note that the Student's pass will be cancelled as per ICA regulations. Students will need to re-apply for the Student's Pass with the necessary payments a month prior to return. Students who have approved leave will not be marked absent from class. Approved Leave will be taken to consideration while calculating attendance percentage. The Leave of Absence Form can be downloaded from http://www.lithanhall.com/resource.html. Students are responsible for catching up on missed work, obtaining handouts, class notes and any other information before the next class. 5.4 CANCELLATION OF CLASSES If there is a need to cancel a class, every effort will be made to notify students. Please be aware that if classes are unexpectedly cancelled by lecturers due to accepted reasons, it can be difficult to inform students in a timely manner. It is the responsibility of the students to ensure that your contact details lodged with the Operation department are correct and current. Such will facilitate timely notification of students for any cancellation of classes. 5.5 LEAVING CLASS EARLY Students need to seek permission from the Lecturer and inform operation Executive accordingly. Students have the responsibility not to create any disruption in class, and are responsible to find out from the lecturer or classmate what material has been missed. 5.6 LATENESS Lateness is considered to be unprofessional and unacceptable. Stringent discipline is in place to ensure our students develop the same professionalism as practiced in the industry. Students should call and inform Student Services if he/she is running late. If a student arrives within 15 mins from the start of the class they will be allowed to gain entry. Students must seek permission before entering the class. Students need to be aware that class rolls / class attendance sheets will reflect the time that students arrive when late. 5.7 DEFFERMENT Deferment is allowed for a maximum period of one year. A Student's Pass needs to be cancelled in such cases. Students are required to contact the school 2 months before the term commencement in order to reapply the STP. Page 15 of 38 OPS-DOC002-V6.1 Students who wish to apply for Deferment need to complete a Deferment Request Form, which is available from Student Services. The Deferment Form can be downloaded from http://www.lithanhall.com/resource.html. 5.8 EQUIPMENT FOR CLASS Students are expected to arrive for their classes ready to engage in the learning activities and to ensure that they can experience success in their studies. Students should bring in workbooks given by school, timetable, stationary, calculator and laptop (if they have one). Students can use laptops in class, if instructed by the lecturer. Lecturer specifies the requirement of any materials or equipments necessary for the next class, should a student fail to bring in the resources and not prepared for the class may be asked to leave should a lecturer decides. Within computer-based classes, students are reminded that they are to use the equipment in a respectful manner and access only appropriate and relevant Internet sites. If a student is found to be using the computer facilities in an inappropriate manner, they will be asked to leave the class and will have to complete the assignment on their own. 5.9 COMMUNICATION WITH YOUR LECTURERS AND STAFF At the beginning of each unit, your lecturers will provide their contact details (a combination of office telephone number, email addresses, etc). Teaching and administrative staff will not make available your email address other than study related reasons to facilitate efficient communication among cohort and lectures. Students who do not wish to share email address with cohort or lecturer or anyone in particular should inform Operation executive for such requests. You are also required to ensure that you do not provide the contact details (email addresses in particular) of your lecturers and staff for use by marketing or promotional purposes without the express permission of the lecturers or staff. 5.10 CLASS BEHAVIOUR Interacting with customers and colleagues in a professional manner is essential career advancement and development. Consequently, Victoria University places a high expectation on appropriate student behaviour within Lithan Hall. Consideration for others and collaboration are considered by employers to be important attributes for staff working in professional field, and Lithan Hall is committed to training students to be work-ready. Students are expected to display good manners and respect for each other at all times. Mobile phones must be switched off, put away, and not left on the desk during class. Students may be asked to leave the room for the remainder of the class if they do not abide by the Institute rules concerning mobile phones in class. In cases where a student anticipates that they will need to be contacted for any emergency, it is the student's responsibility to advise the lecturer and staff. Student Services and other administrative staff will be able to get emergency messages to students; there is no need for mobile phones to be switched on during a class. Page 16 of 38 OPS-DOC002-V6.1 5.11 OCCUPATIONAL HEALTH AND SAFETY Lithan Hall ensures that occupational health and safety is incorporated into all workplace and training activities so that the prevention of occupational illness and injury, and the promotion of psychological and physiological well-being becomes an integral part of our organizational culture. 5.12 DRESS CODE Personal presentation is considered to be an essential attribute of professionalism. Following are the standard that provides clear guidelines about the requirement. Staff and students are advised to take good care of dressing standards. Slippers are not allowed and Shoes must be worn at all times. Revealing clothing is strictly disallowed which includes all off shoulder and back baring clothing, skirts/pants/shorts more than 5cm above knee level, jeans or skirt worn below hip, translucent and low cut clothing. It is inappropriate to wear hats or sunglasses in class. During industry visits Specific guidelines will be given to students regarding code of conduct and dress codes for industry visits. Students are expected to meet these guidelines. Students are expected to demonstrate professional conduct throughout the visit. 5.13 FOOD CONSUMPTION Students are not permitted to eat or drink whilst in the classroom. Bottled water and drinks are permitted in rooms, but the empty containers must be disposed of appropriately. Students should use the designated area at the pantry and at the lounge room for dining. 5.14 SMOKING Smoking within the Institute is not permitted. 5.15 MISCONDUCT AND DISCIPLINE Students are expected to conduct themselves in a responsible and appropriate manner. A student commits a breach of conduct if he/she engages in actions prejudicial to the good order and conduct of the Institute. This policy applies, but is not limited to, the following acts: Wilful disruption of classroom, laboratory or workshop instruction or other learning-based activities Destruction, defacing, damage to or inappropriate use of Institute or another's personal property Theft of Institute property or personal property Assault and/or physical obstruction Oral, written and/or deliberate physical intimidation, but not limited to stalking Being under the influence of alcohol or illegal substances (drugs) Being in possession of illegal substances Falsification of official Institute files Forging Institute documents or academic records of submission of other fraudulent documentation to the Institute Breaches of guidelines for computer use in classrooms and libraries Cheating and plagiarism Failure to adhere to attendance and uniform rules Page 17 of 38 OPS-DOC002-V6.1 Lithan Hall regulates student behaviour in an informal manner whenever possible in recognition of an adult learning environment. For example, verbal counselling and warning letters will be the first actions taken. The formal disciplinary process will be applied if the matter is considered to be of a serious nature or where an informal process has not achieved the desired outcome. Actions may include re-enrolment, suspension, and termination/expulsion. Where inappropriate behaviour on the part of the student results in damage or loss of Institute property, the student may be required to make restitution for losses incurred. Illegal activities will be reported to the Police or relevant authorities. International students, who are Student's Pass (STP) holders, are not allowed to be engaged in any form of employment or in any business, profession or occupation in Singapore whether paid or unpaid, without consent in writing of the controller of immigration. 5.16 GRIEVANCE AND COMPLAINT PROCEDURES Lithan Hall is committed to providing students with an education of the highest possible quality. However, at times, students may experience issues or have concerns which require clarification and redress. Students can provide feedback via different modes: Feedback Form that is available At the Library Download from Lithan Hall website http://www.lithanhall.com/resource.html Student Survey conducted periodically Email to email@example.com The Institute ensures that all students' complaints and grievances are handled in a fair, consistent and transparent manner. Confidentiality will also be respected for all parties. Academic grievance Academic grievances include but are not limited to: - Academic progression decisions - Assessment matters - Selection or admission decisions - Content or structure of academic courses, nature of teaching or assessment Administrative grievance - Administrative grievances include but are not limited to: - Access to resources and facilities Page 18 of 38 OPS-DOC002-V6.1 - Administration of policies and procedures - Administration and related service of Operation Executive Grounds for grievance and complaint Before a grievance or complaint is highlighted, students should review and ensure that there are valid grounds for lodging the matter for the necessary redress: - Improper and negligent conduct by a lecturer or staff; - Failure by a lecturer or staff to act fairly; - A decision that has been made without sufficient consideration to facts, evidence or circumstances of specific relevance to the student; - Failure by the Institute to make a decision within a timely manner; - A penalty that, where applied, is or would be too harsh. Informal approach in handling grievances and complaints The student highlights the matter to the related person (staff or lecturer). If the student has concerns about raising the issue with the related person, he/she should discuss it with the Operation Executive. In most cases, the direct discussion and communication pertaining to the concerns or complaints with the relevant staff or lecturer, should result in a prompt resolution of the matter, which both parties will find acceptable. In the event that the informal approach in dealing with the grievance/complaint is not successful within the next two (2) months, the student should pursue the formal process for resolution of the matter. Formal approach in handling grievances and complaints The student lodges a formal grievance/complaint to email@example.com via email or Student Feedback Form. Upon receipt of the written grievance/complaint, Lithan Hall will acknowledge the receipt within one working day. Lithan Hall will respond on this matter within a week explaining the situation and providing feedback. All complaints must be resolved within 21 working days. The grievance will be reviewed independently by an eligible and qualified staff member. In the event that the grievance is found to carry no grounds or evidence for appeal, the staff member will not offer any resolution of the grievance. The staff member will notify the student in writing of the outcome of the grievance process, and document the reason(s) that resolution was or was not achieved. Appeal against outcomes from formal grievance and complaint process Page 19 of 38 OPS-DOC002-V6.1 In the event that the student strongly feels that the matter has not been adequately resolved, he/she may appeal to the Investigation Panel. The investigation Panel comprises of COO, Operation Manager and Academic head. Additional members may be called in depending on the case. For Academic reasons, Academic and Examination Boards officiates such process The student must submit a written case for appeal to the Operation Manager, within thirty (30) days of notification of the outcome of the formal grievance and complaint process, citing the grounds on which the appeal is based. Upon receipt of the written grievance/complaint, Operation Manager returns a written acknowledgement that the appeal has been received within one (1) working day. The panel will review the grounds for appeal, and if deemed to be valid, will appoint an appeal committee (consisting of parties who have no prior involvement in the grievance) to hear the case. The panel will investigate the case fully and act fairly, taking into consideration of the rules of natural justice and equity principles. Both the student and the person, against whom the grievance is made, will be given the opportunity to present his/her case before the panel. For Academic related issues, Academic Board confirms the decisions submitted by the appeal committee, and notifies the student of the outcome of the appeal. The decision of the Academic Board is final and is not subject to further review within the Institute. The Appeal of Examination Result Form can be downloaded from http://www.lithanhall.com/resource.html. If all channel of complaints resolution fail at Stage 1, a third party mediation and arbitration will be recommended: Stage 1: Investigation Panel (Minimum 2 members) The members comprise Chief Operating Officer, Operations Manager and Academic Head Stage 2: Singapore Mediation Centre (SMC) If the settlement between the student and the education centre is reached at the mediation stage, a settlement agreement would be drawn up and endorsed by the respective parties, and the dispute is resolved. Stage 3: Singapore Institute of Arbitrators (SIArb) If the parties fail to reach a settlement through mediation, the student may escalate to arbitration for a resolution of their dispute. Withdrawal of grievance and complaint A student may withdraw a grievance or complaint at any time during the grievance resolution process. In the event that the grievance or complaint was highlighted and made in writing, the student will be required to submit a withdrawal of the submission in writing. 5.17 OFF-SITE EDUCATIONAL AND/OR RECREATIONAL ACTIVITIES The Institute/lecturer may at times organize off-site educational and/or recreational activities for students. Page 20 of 38 OPS-DOC002-V6.1 The activities will be organised with the required duty of care, and hazards (if any) associated with the activity will be satisfactorily identified and controlled and appropriate communication and emergency arrangements will be put in place. Advance notice pertaining to the activities will be given. 5.18 UPDATE CONTACT DETAILS It is the responsibility of the students to ensure that their contact details lodged with the Operation are correct and current. For any changes in contact details, please download the 'Update of Personal Particulars Form' from http://www.lithanhall.com/resource.html. 5.19 COURSE FEES AND OTHER FEES Student must pay the first instalment after signing standard Student Contract. For future payments students must follow respective Student Contract for details about payment referred in Schedule 2.1 and Schedule 2.2. All fees are due and payable by the specified due date in the contract in Singapore dollars. Step 1 >> Students fills in Off Shore Enrolment form for units student wishes to take in the next term Step 2 >> Submits Offshore Enrolment form to Operation Executive Step3 >>Operation Executive provides Invoice to the students Step4.a. >>Students protected under FPS ESCROW This option of fees protection secures students where student fees are kept in an account which is not accessible by education provider. This amount is only released to PEI once the fees are consumed. Course fee is a protected amount hence it is paid to HSBC. GST is an unprotected amount that is payable to Lithan Hall Directly. Payment of Course Fees to ESCROW account Payment by cheque: - Submit cheque to Operation Executive - Operation Executive deposits the Cheque to HSBC mentioning at the back of the cheque PV number and name - Operation Executive issues Receipts to students once the amount is realised in the account Payment by Bank Transfer: - Secure PV number (Payment Voucher) of HSBC from Operation Executive - Perform bank transfer mentioning PV number - Keep a copy of the transaction Payment of GST directly to Lithan Hall Student pays GST amount based on the Invoice to Lithan Hall directly via different modes mentioned below: - Cheque Page 21 of 38 OPS-DOC002-V6.1 - Bank Transfers - Telegraphic Transfer - NETs - Credit Cards (Master or Visa). Banking details for payment to ESCROW account is as below Name of account : LITHAN HALL ACADEMY PTE LTD – FPS ESCROW ACCOUNT Account no : 141-878520-003 Bank Name : The Hongkong and Shanghai Banking Corporation Limited Bank Address : 21 Collyer Quay HSBC Building #01-01 Singapore 049320 Banking details for payment to Lithan Hall directly is as below Name of account : LITHAN HALL ACADEMY PTE LTD Account no : 141-878520-001 Bank Name : The Hongkong and Shanghai Banking Corporation Limited Bank Address : 21 Collyer Quay HSBC Building #01-01 Singapore 049320 Surf code : HSBC SGSG Step4.b. >>Students protected under FPS Insurance Students protected under FPS Insurance scheme can directly pay to Lithan Hall via different modes as mentioned below: - Cheque - Bank Transfers - Telegraphic Transfer - NETs - Credit Cards (Master or Visa). Operation Executive provides students with receipt of the amount and Certificate of Insurance (COI) from Lonpac Insurance Bhd. Students MUST keep the Certificate of Insurance as evidence for fees being protected. In the case of violation, student needs to produce this document as evidence. Banking details for payment to Lithan Hall directly is as below Name of account : LITHAN HALL ACADEMY PTE LTD Account no : 141-878520-001 Bank Name : The Hongkong and Shanghai Banking Corporation Limited Bank Address : 21 Collyer Quay HSBC Building #01-01 Singapore 049320 Surf code : HSBC SGSG Lithan Hall reserves the right to refuse attendance of a student if the required fees are not paid by the due date. Lithan Hall reserves the right to revise all fees, charges and prices from time to time and students will be notified of such changes accordingly. Page 22 of 38 OPS-DOC002-V6.1 5.20 TRANSFER / WITHDRAWAL POLICY - Operation Executive will assist student in the Transfer or withdrawal administration, such as retrieving loaned books or materials, settling of unpaid fees. - The transfer/Withdrawal application is subject to the school's approval. The time frame for assessing and replying to any request for transfer/withdrawal will not be more than 4 weeks - For students below the age of 18, the school must seek approval from the parents/ guardians before approving the withdrawal application. - All request for course withdrawal should be in writing and be accompanied with form OPS.FR007. Verbal requests for withdrawals will not be entertained. - "Transfer" means a student changes from one course to another course but remains as a student of school. For an approved transfer request, the original student contract must be terminated and a new contract must be signed. If a student transfers from an existing course to a new course within school, the tuition fees is transferable to the new module/unit (refer to Refund Table below) A transfer to another school is regarded as withdrawal from Lithan Hall Academy. In the event that the fee for the transferred course is higher or lower, the student shall be refunded the surplus within seven (7) days of application date or the student needs to top-up additional amount respectively - "Withdrawal" means the student contract is terminated and the student is no longer a student of school Status of student's pass for international student (where applicable) will adhere to Standard Student Contract of Clause 6 after withdrawing from the school. Issuing past attendance records to students who are enrolling in another course in another school. Withdrawal for Cause Student shall be notified to withdraw from the course within 3 working days should the following circumstances occur subject to Force Majeure (Standard Student Contract Clause 9). i. School fails, for any reason, to commence the course on the commencement date. ii. School fails, for any reason, to complete the course by the completion date iii. School terminates the course, for any reason, prior to course commencement date. iv. School terminates the course, for any reason, prior to course completion date. v. The student's Pass application is rejected by immigration and checkpoint authority (ICA) vi. Breach of its obligation under the student contract. Withdrawal without Cause "Withdrawal without cause" refers to a student withdrawal due to reasons other than those set out in "Withdrawal for Cause". Page 23 of 38 OPS-DOC002-V6.1 5.21 TRANSFER/WITHDRAWAL PROCEDURE Transfer Procedures: Step 1: Student completes the withdrawal form, which can be downloaded from http://www.lithanhall.com/resource.html Step 2: School process the application Step 3: Calculate outstanding fees payable or refund (if Applicable) Step 4: Process with payment receipt or refund of the above amount Step 5: Cancel FPS for the student from the course Step 6: Follow procedure as new application/ enrolment to the new course (includes evaluation of application, Student pass, FPS and medical insurance requirement) Withdrawal Procedures: Step 1: Student completes the course withdrawal Form, which can be downloaded from http://www.lithanhall.com/resource.html Step 2: School process the application Step 3: Inform the student on the outcome Step 4: Student's Pass holders, Student to fill up Student's Pass Cancellation Form and hand in the Student's Pass cards to school Step 5: School update SOLARPLUS (ICA) Step 6: School notifies the bank regarding the withdrawal and follows up with bank for the refund (If Applicable) Step 7a: Proceed with EduSphere update (For student under Escrow Scheme) Step 7b: Cancel FPS Insurance (For student under Insurance Scheme) 5.22 REFUND POLICY The refund for paid Tuition Fees is applicable based on Lithan Hall Academy (LHA) Standard Student Contract. Refunds for "Withdrawal for Cause" School shall arrange with bank (under Escrow scheme), or pay directly to student (under Insurance scheme) the following fees within Seven (7) working Days (from the withdrawal notifying date): I. The entire amount of the Course fees II. FPS insurance III. Student's Pass Processing Fee IV. Medical Insurance Fee Cooling off period The Institute shall provide the Student with a cooling-off period of 7 working days after signing the Agreement. Within these 7 days and regardless whether the Course Commencement Date has passed, the Student can submit written notice of withdrawal to the Institute and receive the Maximum Refund amount (less any Course Fees consumed by the Student if the withdrawal date is later than the Course Commencement Date and the Student has started the Course, any administrative charges which are Page 24 of 38 OPS-DOC002-V6.1 stipulated in the Miscellaneous Fees and any applicable bank administrative charges properly paid/payable under the Fee protection scheme). Any dispute in respect of how much Course Fees have been consumed pursuant to this clause shall be referred to mediation at the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre pursuant to Clause 5.4 of the Student Contract, and only in respect of such decision, the decision of the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) shall be final and binding on all parties. Refund for "Withdrawal without Cause" The School shall, subject to Standard Student Contract clause 3.5(No Double Claim), as soon as practicable after receiving the student's written notice of withdrawal( and in any event no more than seven(7) working days after receiving such notice) refund to the student the following sums less any applicable bank administrative charges properly paid/payable under Clause 3 in Standard Student Contract. The following circumstances shall be applied. I. The student shall be charged for all modules consumed. II. Discounts/Rebates entitlement shall be forfeited. III. Processing fee is not refundable. IV. Refund will be paid in Singapore Dollars by cheque addressed to student. Please refer to LHA Standard Student Contract clause 2.4 for the refund details. 5.23 REFUND PROCEDURE Refund (withdrawal with cause) Procedures – Under FPS Escrow scheme Step 1: Student completes the course withdrawal form Step 2: Process the withdrawal application Step 3: Withdrawal application approved by School Step 4: For international Student, Student to fill up Student's Pass Cancellation Form and hand in the Student's Pass cards to school Step 5: School notifies the bank regarding the withdrawal and follows up with bank for the refund Step 6: Bank refunds the amount to student account Step 7: School secures acknowledgement on the receipt of the amount by the student Refund (withdrawal with cause) Procedures – Under FPS Insurance scheme Step 1: Student completes the course withdrawal form Step 2: Process the withdrawal application Step 3: Withdrawal application approved by School Step 4: School terminate the student Insurance Fee protection scheme Step 5: School notifies the FPS insurance provider regarding the withdrawal Step 6: Insurance provider releases the amount to the student Step 7: Operation department notifies student for the collection of refund Step 8: Student acknowledges receipt of refund Page 25 of 38 OPS-DOC002-V6.1 Refund (withdrawal without cause) Procedures Step 1: Student completes the course withdrawal form Step 2: Process the withdrawal application Step 3: Withdrawal application approved by School Step 4: Lithan Hall calculates the amount payable for refund (if any). Refer to refund table in Student contract Step 5: School notifies the refund amount to student Step 6: For International Student, Student to fill up Student's Pass Cancellation Form and hand in the Student's Pass cards to school Step 7: School refunds the amount to student Step 7: School secures acknowledgement on the receipt of the amount by the student 5.24 STUDENT SURVEY Lithan Hall views feedback as an important integral process to continual improvement to our teaching and learning delivery. 1. End of Unit Survey This survey captures satisfaction of students on areas of Product, delivery and Student Support. This survey is conducted every term. Students enrolled for the term are encouraged to participate in this survey. Lithan Hall performs online or off line assessment based on Student Survey Form OPS-FR014. 2. End of Course Survey This survey secures feedback from student about the course in totality. Survey is conducted upon withdrawal of students or ones proceeding for issuance of award. Students provide feedback on the career assistance provided by Lithan Hall and assistance provided to make students job ready. This survey caters to "Job Readiness" category of Employability Index. 3. Employer Satisfaction Survey This survey is conducted after 3 months of placement with a company. Lithan Hall conducts this survey to identify gaps (if any) between competencies developed and industry standards. This survey checks on how the student is performing on the job. Student Survey is conducted either online or in hard copies. The evaluation will be administered in an open and transparent manner to give all students an opportunity to provide constructive feedback on teaching, learning and assessment strategies and other academic / non-academic matters. All feedback will be treated with the strictest confidentiality. 5.25 PLAGIARISM AND CHEATING Failure to acknowledge the work of others contravenes Singapore and International Copyright Law. If students fail to acknowledge the work of others, it will be assumed that students are plagiarising the work of others and will be dealt with accordingly. Copying work from other students is not acceptable. This is an activity that will result in an automatic failure for the unit. Copying work from textbooks or the Internet without properly citing sources is called plagiarism. In assignments, students are asked to express their own ideas, not to copy them from someone else. Plagiarism is a serious offence and in keeping with the Institute's policy, may result in a failure of the unit. Page 26 of 38 OPS-DOC002-V6.1 Cheating in any form is not acceptable. If found to be cheating, students will fail the unit for that semester. Students may be able to re-enrol in that unit in the following semester to attempt a passing grade. The Institute reserves the right to impose further penalties. Collusion (work in pairs) for individual assessment items will be regarded as cheating and will be dealt with in the same manner. 5.26 SATISFACTORY STUDENT PERFORMANCE Students who are not performing adequately in their academic requirements and whose success may be jeopardised, may be put on a contract or probation. For students whose behaviour disrupts classrooms, they will also be put on a contract or probation. If you have concerns about lecturer performance, you are encouraged in the first instance to speak directly to your lecturer. Any unresolved issues can be put in writing to the Academic Department. Academic and Examination Board reviews the performance of the students on periodic basis. Performance of the students is discussed and appropriate measures are taken to counsel students if needed. Special Consideration: - Special consideration is provided when a student cannot complete an assessment due to exceptional and unforeseeable circumstances. These can include illness or any other medical circumstance, bereavement and accidents. Failure to account for resources running out – printer ink cartridges or petrol in cars; defective equipment; failure to allow sufficient time to submit the assessment on time, getting caught in traffic or an inability to co-ordinate with other team members are some examples of when special consideration will not be provided. - If a student believes that he/she has sufficient reason to apply for special consideration, a written application must be submitted using the Special Consideration Form. You may obtain copies of the forms from the Operation Executive. - Students are advised to read the form carefully and to note that supporting evidence for the application must accompany the Special Consideration Form, and that the form is to be fully completed. Please be aware that an incomplete form cannot be processed due to lack of required information. - If the application is based on medical grounds, please ensure your medical practitioner provides a medical certificate and it is securely attached to the Special Consideration Form. Providing a medical certificate will not guarantee the granting of special consideration. The panel reviewing the application reserve the right to consider other relevant aspects. Non-medical evidence to support an application for special consideration can include: statutory declarations, death notices, or a note from a qualified counsellor. - Students need to submit their applications within a timely manner. - The Institute Academic Department will deal with all applications for special consideration and student will then be contacted about the result of the application. 5.27 GRADUATION Student upon completion of all the units successfully should fill in Application of Award Form, which can be downloaded from http://www.lithanhall.com/resource.html. Student should email the request to Page 27 of 38 OPS-DOC002-V6.1 Operation Executive. Operation Executive forwards the request to Victoria University. Student will receive an acknowledgement once it is processed. Please see link for details http://www.vu.edu.au/current-students/student-essentials/graduation 5.28 STUDENT TECHNOLOGY ACCEPTABLE USE POLICY Lithan Hall promotes the responsible use of information technology in the learning process. The computer network is intended to promote educational excellence and to locally and globally share educational resources. General Use Guidelines - As a general rule, the following guidelines are to be observed: - Students will access and transmit information over the Internet or network for educational purposes only. Students should be aware that network traffic including Internet and email are routinely monitored at Lithan Hall - Computers are to be used ONLY at times deemed appropriate by subject teachers - No food or beverages are to be consumed while using computers - Listening to music and use of headsets in class are not permitted - Care of the laptop and all peripherals (mouse, power cord/charger, thumb drives, etc.) are the responsibility of the student. - Students should label / engrave their name or other identifying marking on the computer and peripherals - Passwords are to be enabled to prevent unauthorized use by others. Students should "lock" computers when not in use to prevent unauthorized access. In addition, students of Lithan Hall are permitted to bring their own computer to the school. Whether students use their own or the Institute computers, the same rules apply. Most importantly, it is the responsibility of the student to complete all assigned work, with or without their laptop! If the student forgets their computer at home, forgets their charger, or if the computer is out for repair, the student is still responsible for the assigned work by completing it at home, in the library at lunch or after school, or by hand by the stipulated deadline. Use of the Internet Students can access the Internet through the public wireless network at Lithan Hall. The User ID / password to access the wireless network will be provided by Lithan Hall and cannot be changed. Access to the Internet is filtered and restricted for educational purposes only. As part of the learning process, students will: - Access the Internet and World Wide Web ONLY at appropriate times in the lesson as instructed by the subject teacher - Use the Internet on institute for educational research and educational purposes only Page 28 of 38 OPS-DOC002-V6.1 - Access Web sites approved by the subject teacher - Access Web sites in a language known to the subject teacher - Not access chat/social networking sites on institute - Refrain from downloading unless instructed to do so by the teacher Use of Electronic Mail In using email, students must: - Use the email facility appropriately at all times and only when permitted by teachers - Check email regularly and delete unwanted mail - Never send spam or junk mail (unsolicited mail and/or bulk mail) - Never forge an email or post anonymous messages - Never disclose personal information about someone without their permission - Never use an account owned by another user Note: The email account set up for all students at Lithan Hall is the only email account to be used. Web based email accounts (e.g. Hotmail, Gmail, Yahoo) will be blocked and are not permitted. Safe Computer Use - While using the computer network, students: - Should not give out names, phone numbers, addresses or any personal information about themselves or others. - Should not engage in activities that violate the Lithan Hall IT Policy or the Student Code of Conduct at Lithan Hall. - Should not use the Internet to send or receive messages that discriminate against others. - Should not use abusive language or profanity over the Internet. - Should always be polite and respectful of others. Should communicate with caution. Keep in mind: - Privacy cannot be guaranteed in a network environment. - You cannot see the person with whom you are communicating. - You cannot tell the age or the sex of the person with whom you are communicating. - You cannot always be sure you are being told the truth - You should think carefully about what you say and how you say it. - Should report any problems to Operations. Page 29 of 38 OPS-DOC002-V6.1 Inappropriate Network Usage Accessing the Internet through school network is a privilege, not a right, and inappropriate network usage will result in disciplinary actions. Lithan Hall shall take actions to uphold the safety and security of users on the network. Any student can be found in violation of network usage if he or she: - Uses the Internet or network for illegal, inappropriate, or obscene purposes, or supports such activities. Illegal activities shall be defined as those that violate national laws. - Violates copyrights, license agreements or other contracts. - Intentionally disrupts information network traffic or crashes the network and connected systems. - Uses the Lithan Hall Internet or network for commercial or financial gain, fraud, political campaigning or solicitation. - Steals or damages data, equipment, or intellectual property. - Gains or seeks to gain unauthorized access to the network system. - Forges electronic mail messages or posts anonymous messages. - Uses an account owned by another user or invades the privacy of individuals. - Changes or deletes another user's account information. - Discloses personal information about anyone. Consequences of network use violations include but are not limited to: - Suspension or revocation of network privileges; - Suspension or revocation of computer access; - Termination of Student Pass and/or studies at Lithan Hall with no refund of fees Responsibilities of the School: The Academic and Support staff of Lithan Hall are committed to supporting the students and their appropriate use of technology while on institute. As such the school will: - Promote appropriate use of computers and information technology - Promote proper care and storage of computers - Enhance curriculum with the use of computers and information technology - Enforce all rules regarding the use of computers on institute NOTE: Lithan Hall is NOT responsible for the loss or theft of any student's personal computer used on institute. Page 30 of 38 OPS-DOC002-V6.1 5.29 STUDENT REQUEST FORMS Students must submit their request using specific forms. These forms are available from the following sources: - A set of forms are available at the Library - Download from website link http://www.lithanhall.com/resource.html 6. COURSE RELATED INFORMATION 6.1 COURSE OVERVIEW Core/Electi Contact Number of Hours per Code Unit ves Hours Sessions class Group A BCO6603 Enterprise Resource Planning Systems C 36 12 3 BMO5565 Human Resource Information System E 36 12 3 BCO6604 Customer Relationship Management E 36 12 3 Group B BCO5501 Business Process Engineering C 36 12 3 BCO5647 Applications Programming Techniques E 36 12 3 BCO6676 Business Intelligence Systems E 36 12 3 Group C BAO6714 Computerised Accounting in ERP system E 36 12 3 BMO6624 Organisation Change Management C 36 12 3 BMO5574 Supply Chain & Logistics Management C 36 12 3 Group D BCO5651 ERP System Implementation C 36 12 3 BCO6615 Strategic Use of ERP Systems C 36 12 3 BCO5655 IS Application Development (SAP Project) E 12 4 3 Total 408 136 36 Jointly taught by VU and Lithan Hall Lecturers. VU lecturers conduct 12 hrs of class and remaining by Lithan Hall lecturers Students can choose BCO5655 Project in Finance or Human resource areas. Master of Business (Enterprise Resource Planning Systems) Full time course duration is within 12 months and Part Time course duration is 12 months Students need to successfully pass all 12 units Graduate Diploma in Enterprise Resource Planning Systems Full time course duration is within 6 months and Part Time course duration is 9 months Students need to successfully pass 8 units. Out of which 5 should be core units Graduate Certificate in Enterprise Resource Planning Systems Full time course duration is within 6 months and Part Time course duration is 9 months Students need to successfully pass any 4 units Page 31 of 38 OPS-DOC002-V6.1 6.2 LANGUAGE OF INSTRUCTION All classes will be conducted in English. 6.3 CERTIFICATIONS As and when student completes these units, students will receive Alliance Certificates. Student must ensure that the name on the MY VU portal is accurate to reflect the name as on the certificate in the correct order. Alliance Certification: BCO6603 Enterprise Resource Planning Systems BCO5501 Business Process Engineering BCO5651 ERP System Implementation BMO5565 Human Resource Information System BCO5647 Applications Programming Techniques BCO6676 Business Intelligence Systems BAO6714 Computerised Accounting in ERP system BCO6604 Customer Relationship Management Master Certification: Master of Business (Enterprise Resource Planning Systems) awarded by Victoria University, Australia Grading system: Victoria University assigns the following grading. Codes Details Marks HD High Distinction 80-100% D Distinction 70-79% C Credit 60-69% P Pass 50-59% N Fail 0-49% Additional Grades: Students may also find some grades on their result slip. Codes Details Joint Course/Complimentary Enrolment CE (result issued by other institution) Supplementary examination assessment to be completed (An E grade must be converted to a E final result within one semester and prior to the commencement of the following academic year, otherwise the assessment automatically lapses to a Fail.) Not yet assessed - Special Cause L (An L grade must be converted to a final result within one semester and prior to the Page 32 of 38 OPS-DOC002-V6.1 commencement of the following academic year, otherwise the assessment automatically lapses to a Fail.) PC Conceded pass RO Result Outstanding RC Recognition of Current Competence (RCC) SC Satisfactory Completion of Class Hours SE Unit Exemption/Credit Transfer Special examination granted (An SPE grade must be converted to a final result within one SPE semester and prior to the commencement of the following academic year, otherwise the assessment automatically lapses to a Fail.) SR Recognition of Prior Learning (RPL) TA TAFE Preparatory Assistance UC Unsatisfactory Completion of Class Hours UM Fail - unsatisfactory completion of mandatory component of assessment VC Victorian Certificate of Education (VCE) WD Withdrew - Without Academic Penalty WN Withdrew Failed X Continuing Unit For Masters of Business ( ERP Systems), a student who exits after completing any 4 units out of 12 units will receive Graduate Certificate in ERP Systems. For those who have completed any 8 units receives Graduate Diploma as an exit qualification. For students who wish to obtain a Leaving Certificate from the Institute, he/she may put forth the request to the Operation Executive. Please see below the exit qualification offered by Victoria University. Student needs to fill in Application for Award Form, which can be downloaded from http://www.lithanhall.com/resource.html. 7. STUDENT SUPPORT SERVICES 7.1 MEDICAL INSURANCE Medical Insurance arrangement available through approved PEIs International students must apply for Medical insurance. HSBC is our medical insurance partner. Student need to pay premium of SGD 96 plus GST for course conducted up to 1 year duration. For course more than 2 years duration, student needs to pay SGD 192 plus GST For Local Students (SC/PR/non STP students) may choose to opt out of Medical insurance, provided student shows proof that they have their own medical insurance that covers minimum requirements as mentioned below. Student must produce evidence before making a declaration in the private education institution-student contract to opt out of the medical insurance scheme. Minimum features/coverage for medical insurance includes: - Annual limit not less than S$20,000 per student - At least B2 ward (in government and restructured hospital) - 24 hours coverage in Singapore and overseas (if student is related to school related activities) 7.2 ORIENTATION Lithan Hall provides orientation programme for all newly-enrolled students on the first day of the term. During the student orientation, students are briefed on the following: - Company and Academic Partner's profiles Page 33 of 38 OPS-DOC002-V6.1 - Details of the course delivery, such as course schedule, course learning outcome, course assessment mode, course syllabus, holidays and time table. - Details of teaching facilities to deliver the course, harnessing of resources and equipment to achieve max. outcomes. E.g.through the net links, external partner suggesting reading site etc. -Conducting of student survey and feedback mechanism (email@example.com) -Process to take timely intervention for urgent information e.g. cancellation of class etc. - Student support services and facilities that provided by the school (e.g. study areas, library, academic assistance to students etc.) - Seeks cooperation for updating of student information from time to time. - Course transfer/withdrawal policy and procedure - Refund policy and procedure - Dispute resolution procedure - Medical insurance scheme - Attendance monitoring system - Relevant Singapore laws - Implication of the status of student's pass if international student withdraws/are forced to withdraw from the school - Fee Protection Scheme (FPS) and Operational details(refer to heading FPS implementation) 7.3 PASTORAL COUNSELLING Students, who experience emotional and personal difficulties during the course of studies, should contact the Operation executive, who will assist to arrange for counselling and support assistance. 7.4 RENEWAL OF STUDENT'S PASS It is the student's responsibility to ensure that his/her Student's Pass is renewed on time. Lithan Hall is not liable to compensate or be held responsible if the pass expires due to late renewal or if the renewal is rejected by Singapore Immigration and Checkpoints Authority (ICA) and/or other relevant authorities. Students are required to obtain the necessary forms of the relevant authorities from the School and to submit the duly completed and signed forms to the school at least 4 weeks before the expiry date of the Student's Pass. 8. OTHER RELATED PROCEDURE 8.1 EVACUATION PROCEDURES Throughout the year, it is possible that evacuation drills will occur. Please cooperate with your lecturers when evacuating the building as directed. Should you need any further information about the evacuation process and your responsibilities, a notice detailing procedures is located in every classroom. Please make sure that you make yourself familiar with these every time you enter a new classroom. Page 34 of 38 OPS-DOC002-V6.1 8.2 STUDY HINTS While an individual has his/her personal or preferred manner of studying, there are some basic tips that everyone can benefit from and use to maximise their successes. Create a regular routine. If you plan to do something – it is more likely to actually happen. Make time to do your work/tasks – regular reading, completion of exercises, tasks or review of today's or this week's classes. Make your study time more effective by mixing up the work – reading, practical exercises and assignments. Start your study time with reading and then move onto other activities. Reading first is more effective than leaving it to the end when you are more likely to be tired. 8.3 PRIVACY POLICY STATEMENT This Policy statement sets out Lithan Hall policies relating to your personal information. Lithan Hall endeavours to ensure the privacy of personal information by introducing appropriate practices and procedures in the Institute. All student information will be used for internal business and administrative purposes which include improving the website, the product and service offerings, and customer services. Lithan Hall takes all reasonable precautions to keep personal information secured and to protect personal information from loss, misuse or alteration. Lithan Hall will not reveal any student information to any external organization unless required by law, or with consent from the student. Lithan Hall will not sell trade or rent your personal information to others. 8.4 RESPONSIBILITY TO THE COMMUNITY AND ENVIRONMENT At Lithan Hall, we aim to be a responsible and exemplary corporate citizen in all communities where we have a presence. Our efforts are focused on caring and contributing to the community and environment. As a student of Lithan Hall, you would have the opportunity to be involved in the various community and environment projects that the school embarks on. 9. CONTACT DETAILS Mr. Raja Chowdhury, Academic Head cum Senior Manager Operations & Delivery Academic Department (email: email@example.com) Ms Ong Yi Ping, Operation Executive (Academic Support) (email: email@example.com Ms Hamidah A.Rashid, Operation Manager (email: email@example.com) Ms. Maryjane Regalado, Operation Executive (Student Relation) Operation Department (email: email@example.com ) Ms. Jonnalyn(, Operation Executive (Student Relation) (email: email@example.com Mr. Roy Eric Rivera, Career Consultant Career Service (email: email@example.com ) Centralised Complaint and Feedback Management System Complaint and Feedback firstname.lastname@example.com Technical Support Mr Salil Mahtre, Manager IT and Infrastructure (email: firstname.lastname@example.com) Page 35 of 38 OPS-DOC002-V6.1 Contact Details: Lithan Hall Academy and Lithan Education Fuji Xerox Tower, #12-00, 80 Anson Road, Singapore 079907 Telephone: (65) 6324 9730 Fax: (65) 6324 1637 Enquiry Email: email@example.com Website: www.lithanhall.com Operation department Operating Hours: Monday to Friday 9am to 9pm Saturday, Sunday & Public Holidays Closed (except on scheduled class dates) Other useful contacts: Immigration & Checkpoints Authority (ICA) 10 Kallang Road, ICA Building, Singapore 208718 (Next to Lavender MRT station) Telephone: (65) 6391 6100; Fax: (65) 6298 0843; (65) 6298 0837 Website: www.ica.gov.sg Email: firstname.lastname@example.com Council for Private Education (Student Service Centre) Telephone: (65) 6592 2108 Fax: (65) 6337 1584 Email: email@example.com Singapore Police Force Please check link http://www.spf.gov.sg/contactus/contactus_index.htm Hotline number: 999 (toll free) Singapore Civil Defence Force Please check link: http://www.scdf.gov.sg/content/scdf_internet/en/header-link/contact-info.html Ambulance and Fire Hotline number: 995 (toll free) 10. INFORMATION AND COMMON LAWS OF SINGAPORE Singapore has efficient and effective system to help nationals and foreigners. People coming to Singapore are expected to respect and follow rules as done by nationals. Following are a quick reference to some of the rules that you are expected to follow. Jaywalking Pedestrian crossing a road within 50 metres of a pedestrian crossing, overhead pedestrian bridge or an underpass risk a S$50 fine. Smoking Smoking is prohibited in the majority of indoor locations in Singapore—including cinemas, air conditioned shopping malls and offices, bus interchanges and shelters, swimming pools, sports stadia, etc. Designated smoking areas are allowed in certain premises such as eating establishments and entertainment outlets. Penalties for violations by smokers: An individual who is caught smoking in a prohibited place is liable on conviction to a fine of $200. If convicted in court, the offender may be liable to a fine of up to $1,000. For details, refer to http://app2.nea.gov.sg/topics smoking_prohibition.aspx Spitting Spitting in public places is an offence. Littering Great efforts are made to keep Singapore clean. A person caught littering in public places will be fined $300 and repeated offenders of serious littering offences will be sentenced to Corrective Work Order. For details, refer to http://app2.nea.gov.sg/topics cleanliness.aspx Page 36 of 38 OPS-DOC002-V6.1 Drugs Trafficking The maximum penalty for drug traffickers is mandatory death sentence. Fireworks Any individual found keeping, possessing or letting off dangerous fireworks (including firecrackers, rocket fireworks, sand cracker) is liable to a fine not exceeding S$5,000 or imprisonment for up to 2 years, or both. Gambling Government registered and approved establishment/activities like Charity draws, Toto, 4-D Draw, Singapore Sweep, Horse-Racing and Casino are the only authorized form of gambling in Singapore. All other gambling activities are illegal in Singapore. Vandalism Vandalism of public property is an offence and is liable on conviction to a fine not exceeding $2,000 or to imprisonment for a term not exceeding 3 years and/ or liable to not less than 3 strokes of the cane. Chewing Gum Chewing gum is banned in Singapore, except those classified 'therapeutic' gums. ** The above information is updated as of 25th March 2010. Refer to www.stb.gov.sg for updated information.These rules and regulations are updated on periodic basis. Students are expected to update themselves and adhere accordingly. Singapore is well organised and access to information is readily available. Students are expected to conduct research on varied information about Singapore and remain updated. 11. EMERGENCY Page 37 of 38 OPS-DOC002-V6.1 12. APPENDIX - ORIENTATION CHECKLIST I ……………………………………………….., NRIC/ Student pass no. ……………………………………………………… have read and understood all the policies and procedure mentioned herein. Listed are the important policies, procedure and other information briefed during the orientation. Orientation (Please tick (√) accordingly) I have been clearly briefed by Lithan Hall and fully understand the following important features: The details of the course delivery, such as course schedule, course learning outcome, course assessment mode, course syllabus, holidays, time table. The details of teaching facilities to deliver the course, harnessing of resources and equipment to achieve maximum outcomes. e.g through the net links, external partner suggested reading site etc Conducting of student survey and Feedback mechanism(email@example.com) Process to take timely intervention for urgent information e.g. cancellation of class etc. Student support services and facilities that provided by the school(e.g. Study areas, library, academic assistance to students etc) Seeks cooperation for Updating of student information from time to time. Q & A (related to general or specialist health services drug/alcohol abuse education, problem gambling, advice on accommodation for international student etc.) Course Transfer/Withdrawal and Deferment Policy Relevant Singapore laws and Procedure Implication of the status of Student's Pass if Refund Policy and Procedure international student withdraws / are forced to Dispute Resolution Procedure withdraw from the school Medical Insurance Scheme Fee Protection Scheme (FPS) and Operational Details Attendance Monitoring system CPE and Lithanhall's Website I have acknowledged the receipt of the following original documents and I have been advised by school to retain the original documents until my graduation: PEI-Student Contract Certificate of Insurance (COI) Letter of Offer Course Schedule Medical Insurance Policy Student Handbook Advisory Note Consent for the taking and publication of photographs, images and the use of the information supplied I, _________________________________________________________ hereby give full permission to Lithan Hall to use the photos, images and information I have supplied or have been taken by the Institute. I understand that the use and reproduction of this information and the photographs, and images as part of this may be used in Lithan Hall publications and for promotional and publicity purposes. Copyright will rest with the management of Lithan Hall and there will be no charge for the appearance in the photograph, video stream or interview. The Institute will not use or allow another party to use the images and information for any further purpose without further approval. _____________________ _________________ Signed by Student Date Page 38 of 38 OPS-DOC002-V6.1
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