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Some companies search far and wide for a winning acquisition candidate.
But the folks at Avis Budget Group (CAR) found one in their own backyard. In October 2011 , the operator of the Avis and Budget rental car brands acquired its independently owned licensee, Avis Europe, which operated Avis and Budget in Europe, Africa and the Middle East, and just Avis in Asia.
Avis Budget paid roughly $1 billion for the European licensee. The buy brought a lot to the table, including revving up the company's global expansion and accelerating its growth engine.
An Avis car rental lot at London's Heathrow Airport. Avis Budget Group has bought Avis Europe and hopes to expand further in Europe. View Enlarged Image
"The key to our ability to generate growth through global expansion obviously stems from our acquisition of Avis Europe last year," said Avis Budget spokesman John Barrows via email. "We now control the brand proposition on a global basis, which provides a number of opportunities."
Barrows says the buy gives Avis Budget the opportunity to ensure brand "consistency." The idea, he adds, is to create a more consistent customer experience for each brand, which is something travelers value higher than almost anything else.
Brand Growth
Another key benefit: With Avis Europe in the mix, the company has the opportunity to pursue brand growth, such as the Budget brand in Europe, where the company had a share of the rental car market of roughly 8 percentage points or more behind other developed territories where it operates Budget.
"I would say the Avis Europe acquisition was pretty transformational," adds Northcoast Research analyst John Healy.
The biggest opportunity, he says, is to expand the Budget brand across Europe, where he estimates it has a roughly 2% share of the market. He says Budget is a very strong player everywhere outside of Europe, with a market share in the double digits in places such as the U.S. and Latin America.
Every 1% of incremental market share gained by the Budget brand in Europe could equate to roughly 10 cents to 15 cents in incremental earnings, Healy estimated in a recent report.
"Although economic head winds in Europe persist, we continue to believe that initiatives by Avis to expand the Budget brand in Europe as well as other initiatives will continue to bolster profits," he added.
The company's initial target is to get Budget to a 5% market share in Europe, which is still half of what it is in the U.S., said Chief Executive Ronald Nelson on the third-quarter conference call.
"Third-quarter results would suggest the target is reasonable, as Budget accounted for nearly 13% of our European volume in the quarter, vs. only 5% a year ago," he said. "As a reminder, each share point equals roughly $100 million of revenues, and the opportunity here can be quite large."
Having Avis Europe under the corporate umbrella works to Avis Budget's advantage in other ways. With Avis Europe in the mix, Avis Budget is able to be a "single-source provider" for multinational accounts that want procurement, says Barrows.
And, he adds, Avis Budget can now benefit from the leadership presence established for Avis in places like India and China.
The company expects to have 100 locations in China by the end of this year, which Barrows says would be well above the number of locations there of any other international rental car company.
The Avis and Budget rental car suppliers serve different segments of the market. Avis serves the premium commercial and leisure segments of the travel industry. Budget competes within value-conscious segments of the industry in the U.S. and other regions, and as a premium brand in Canada, the Caribbean and other parts of the world. Budget also operates a truck rental business in the U.S.
Avis Budget provides a full range of vehicle rental services through 10,000 rental locations in approximately 175 countries around the world.
After a tough haul during the recession, its business hit a trough in 2009 and has been on the comeback trail since with some nice growth this year. Sales have been up by double digits the past four quarters. And earnings have risen at that rate the past two quarters.
Third-quarter earnings rose 43% to $1.46 a share. Sales grew 34% to $2.17 billion.
"Our third-quarter results reflect strong summer volume growth and a significant contribution from the Avis Europe acquisition," said Nelson in a statement reporting results.
The acquisition contributed $526 million to revenue in the quarter.
In North America, revenue rose 2%, primarily due to a 4% increase in volume and a 7% increase in ancillary revenues, partially offset by a 3% year-over-year decline in pricing.
On the international front, revenue, excluding Avis Europe, grew 1% as a result of a 2% increase in volume and increased licensee royalty revenue, partially offset by a 3% decline in reported pricing due primarily to currency effects. Including the Avis Europe buy, international revenue soared more than 300%.
In Europe, the company saw positive volume growth, driven by strong leisure demand spurred by the expansion of Budget, said CFO David Wyshner on the conference call. Corporate demand continued to be soft, which is probably more reflective of the economic challenges, he added.
Growth Initiatives
Analysts polled by Thomson Reuters see full-year earnings rising 47% to $2.42 a share. They expect a 4% increase in 2013.
Avis Budget is reaping the benefits of several initiatives to drive growth. They include efforts to grow its small-business customer base, to substantially improve the profitability of its off-airport business, and to capture a higher proportion of high-margin cross-border travel, Barrows says. These are among the company's most profitable segments, says Barrows.
Its strategy also includes new brand marketing campaigns for both Avis and Budget that were launched in 2012, and an ongoing focus on increasing sales of ancillary products and services, such as GPS rentals.
It's also made a push to improve efficiency using tools such as Six Sigma on more than 500 different project deployments in 2011. Six Sigma is a set of tools and strategies for process improvement. The projects were primarily focused on enhancing operational efficiency, driving incremental revenue, reducing fleet depreciation and fleet maintenance costs, and improving the Avis and Budget customer experience, Barrows says.
Stock futures backed away from moderate early gains into mixed trade Friday, tracking Europe's markets after discouraging news reports on Greek debt negotiations. Dow futures shed early gains and dipped 18.8 points below fair market value. S&P 500 futures fell 2.9 points. Nasdaq 100 futures ...
Stocks ended little changed in a choppy session Tuesday amid ongoing concerns over Greece. But Jack in the Box (NASDAQ:JACK) and Rackspace Hosting (NYSE:RAX) were active after hours following their latest quarterly results. Jack in the Box rose 3% in extended trading after posting fiscal Q1 results ...
Cruise stocks have sailed high since October as investors expected profits to catch a break from falling oil prices. Cruise ships, on average, burn 140 to 150 tons of fuel per day. Filling those tanks accounts for roughly 30% of operating expenses in the cruise industry, and oil prices are down ...
Stocks tumbled to fresh session lows amid sliding oil prices Monday afternoon. The S&P 500 and the Dow Jones industrial average slumped 1.8% each, hampered by energy stocks. Energy makes up 8% and 7% of the S&P 500 and Dow, respectively. The Nasdaq fell 1.3%. Volume was tracking sharply ...
Stocks held up relatively well for a good part of Tuesday's session, considering that Asian and European bourses fell more than 1% overnight. But U.S. indexes were near session lows in late afternoon trading. The Nasdaq lost 0.6%, the S&P 500 slipped 0.5% and the Dow Jones industrial average ...
While shares of many companies in the oil and gas sector have slumped along with the prices of crude and natural gas, companies that transport the fuel have not been hit nearly as hard. The latter group of enterprises includes Phillips 66 Partners (NYSE:PSXP), a master limited partnership (MLP) ...
When it comes to making auto loans to nonprime borrowers, Santander Consumer USA Holdings has been moving in the fast lane without hitting many speed bumps. Santander Consumer USA (NYSE:SC), which went public in January 2014, is a consumer finance company focused on originating loans indirectly ...
Online security vendor Qualys is enhancing products and cross-selling more of its services to broaden and deepen a global customer base continuously more cognizant of intensifying cybersecurity threats, the company's CEO tells IBD. The goal is to keep the company on the cutting edge of a business ...
When a good chunk of the money you make depends on people signing up for cloud services, you have a pretty keen interest in making sure your products are available to as many cloud subscribers as possible. That's the case at Synchronoss Technologies (NASDAQ:SNCR), which provides transaction ...
Management at Store Capital has had plenty of cause to celebrate since its IPO. Store Capital (NYSE:STOR), which went public in November, provides real estate financing in single-tenant properties including chain restaurants, supermarkets, drugstores and other retail, service and distribution ...


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Doggies Blog: Recent Posts
Oklahoma City: Pomeranian Breeders
Below is a sample search of our Pomeranian breeders with puppies for sale. The search tool above returns a list of breeders located listings located nearest to the zip or postal code you enter. From there you can see photos of their pups, find out detailed information on their web page and contact them by email, phonoe or even get driving directions.
(Detailed contact information has been omitted Use Enter your zip or postal code above to access our up to date directory).
This is a FREE search tool! Use the form at the top to get complete listings for breeders in your area!
Additional Information: I'M A SMALL HOBBY BREEDER ALL MY FUR BABIESARE RAISED IN MY HOME AND ARE A PART OF OUR FAMILY. please CALL,TEXT OR EMAIL ME IF I CAN ANSWER ANY QUESTIONS
We hope to breed izzy sometime in Jan. 2015 check my website for updates www.... ...
Johnnys Pets
Additional Information: My dogs are bundles of joy checked out by my Vet and always receive their 1st puppy shots before going to their new homes. They are all registered UKC. Cell 214-563-4290. We will meet you half way.
My Pomeranian Puppies are all registered UKC and go to their new homes with their 1st puppy shots. They have all been given a physical and... ...
Additional Information: Update : MAY 2014 WE HAVE NO PUPPIES AT THIS TIME.
we have white /creme partys. we have various colors of sables (even wolf sables !!!! males and females ! some CKC registered .all parents on site! ...
Roxie's Little Loveables
Additional Information: At this time I don't have any puppies.Thanks for looking
At this time I have no pomeranian puppies Thanks ...
Nancy Lou's Parti Poms
Additional Information: Specializing in PARTI COLORS! We are a small kennel near Tyler TX. They have lots of room to run and play and dog doors to go in & out. Vet recommended! Pre spoiled, wormed, age appropriate shots. AKC
We have several male puppies right now ready to go. You can see them on our website.��They will be beautiful!!! �Our dogs... ...
Jaya Pomeranians
Additional Information: Small breeder of AKC Pomeranians with Champion bloodlines & beautiful variety of colors available. Vet references available, all puppies come with health guarantee.
AKC Pomeranians available in East Texas. We have Champion lines & a variety of colors available. Our adults have great temperaments & double/triple... ...
Canyon Ridge Court's Poms
Additional Information: We are a small in home/hobby breeder. We have AKC & CKC Pomeranians living in our home with us under feet. They are current on shots and health guarantee. Also stud service.
Stud Service Available One puppy available at this time....please check our website for furbabies. ...
Yahweh's Poms
Additional Information: We raise 8-10 litters of parti-factored and parti Pomeranians in our home each year. Our babies have nice conformation, great coats, and phenomenal personality. Some exotic colors.
Additional Information: We are a breeding home for Pomeranian Puppies. We breed and have them adopted into a loving and caring homes. Interested persons should contact us by visiting our website for available puppies.
Additional Information: CHACHA babies were born JAN.28,2014!! She had 3 males and 1 females. Pics will come later!! send text if you would like pics of the babies 830-491-7791
Additional Information: At JrDoggies we strive to meet the AKC standard while producing sound healthy happy puppies. It is important to us that your new family member reaches you with the best start in it's new life.
This is Diamond. She is a beautiful white girl with light cream over both ears and a diamond on her forhead. Diamond is... ...
Cactus Paws
Additional Information: Animals are our priority! We strive to raise happy, healthy dogs to fulfill your heart and your home. Please feel free to contact me at anytime. Pictures are always available!
Cactus Paws Here at Cactus Paws we focus on healthy, happy dogs. Our poms are bred for gentle temperment and for a healthy dog. We make... ...
Shade of Bark
Additional Information: Im a small breeder.. I have been breeding Pomereanian for 10 years.. My Poms are small framed... very loving...
I have a litter of babies... one black and white parti male..he will be ready June 14 th. When he leaves he will be UTD on his shots, vet checked... ...
TNT Pomeranians
Additional Information: We are a small hobby show home. We breed mostly for ourselves and accacionally have companian poms available or retired adult available. We are about "QUALITY NOT QUANTITY"
Pomeranians of Colorado
Additional Information: Offering family raised Tiny Black/Tan Pomeranians to qualifying homes. Average Maturity weight is typically between 3.0 to 6.0 pounds. Please visit us at pomeraniansofcolorado.com to see what's new!
Additional Information: POMERANIAN PUPPIES READY JAN/FEB 2015. ASSORTED COLORS. POM PUPPIES ARE VET CHECKED,FIRST SHOT, AS AGE REQUIRED,WORMED. I HAVE SPAYED/NEUTERED ADULTS. MY PICTURES ARE NOT PHOTO SHOPPE.
Springwood Pomeranians
Additional Information: Springwood Poms is a very active show kennel with numerous champions over the last 12 years. Our goal is to produce beautiful show dogs and wonderful companion animals, that look like show dogs.
Springwood Pomeranians is an active show kennel starting with a goal to produce the finest quality show pom with wonderful personalities. ... ...
Additional Information: We are a small breeder of AKC poms. All pups are raised in our home where they get lots of Tender Loving Care from myself and the 3 children I have so they are well socialized with kids and adults.
Keen Pomeranians
Additional Information: AKC breeder 20+ years, Many colors, Champion lines-BEAUTIFUL coats! Healthy & happy and current shots/wormer. Questions Welcomed! Does your dream Pom wait for you at Keen Pomeranians??
How you can you describe the joys, thrills and heartaches of raising Pomeranians in 500 words? I don't think I can with out either boring... ...
Additional Information: Amazing,Gorgeous Micro Teacup Pomeranian. 12 weeks old and just full of energy and love.fine with kids and other pets.playful, adorable and very cute. Ready now for their new homes. contact for more.
coco's little pomeranians
Additional Information: NOW AVAILABLE2 puppies 8.5 weeks old blk/white parti 1 male 1 female3 yr old cream colored femalePET HOMES ONLY SPAY/NEUTER CONTRACTS
Please note we dont breed back to back . We raise happy and healthy pomeranians. They are rasied underfoot with other animals and cats and kids.... ...
Additional Information: Ready Akc Pomeranians a black & tan boy for pet 800.00 Bing has shots & wormed. We also have an orange sable 6 wk pet boy (800.00) and a girl (1,000)and two black and tan girls 4 wks(1500)
I have been raising pomeranians since 1970. It all started when I was a young boy walking to school and saw these two beautiful dogs. They... ...
Lightshine Pomeranians
Additional Information: 1 lit boy puppy avail. Quality CH lined poms fed holistic diet loved in my home. 605-646-2468. See me on FB at https://www.facebook.com/LightshinePomeranians
"Darby" is a cream sable teddy bear little pom, available.. Also, have two retiring adults to select homes. All prospective... ...
Traci's Poms
Additional Information: I hobby breed healthy happy Poms, my pups are akc papered and come very well socialized raised in my home not a kennel my Poms are my family I do this to make loving, healthy Poms. I enjoy this breed
I'm looking for the best loving homes for my furbabies. I raise akc Pomeranians. My goal is to create beautiful colored pups that... ...
Additional Information: Home raised, AKC registered Poms. Well socialized, sold on spay neuter contract. Up to date on all shots and worming.
Normal 0 false false false EN-US X-NONE X-NONE... ...
Karen Marchese
Additional Information: I have 3 males 2 females born 9/4/14 from white to cream to sable. A beautiful litter. In my breeding program, I strive for excellence in AKC, intelligence, health and disposition.
Additional Information: Adorable,Amazing,Gorgeous Micro Teacup Tiny Pomeranian Available! 3 months old and just full of energy and love.they are playful, adorable and so very cute and handsome! Ready now for their new homes.
Additional Information: Amazing,Gorgeous Micro Teacup Pomeranian. 12 weeks old and just full of energy and love.fine with kids and other pets.playful, adorable and very cute. Ready now for their new homes. contact for more.
Mindy's Poms
Additional Information: I have only Gorgeous, Well Bred, Tiny Eared, and Pomeranian's with Wonderful Coats. They are home raised, and loved by me and my family. Socialized and raised with kids.
I am Mindy. I have raised Poms myself for about 10 years, but my mom raised Poms for 30 years. I myself, fell in love with the White to Creme... ...
Mindy's Pom's
Additional Information: Quality Breeding Makes the Difference. My Pomeranian's are raised for Intelligience, trainablity, and beauty. You will only get Healthy Beautiful puppies from me..
Hello, My name is Mindy. I have had Pomeranian's my entire life. I now have just a few Pomeranian's that I breed. ... ...
Important: breeders.NET has not screened the listed breeders and accepts no responsibility for their reputation or quality. It is your responsibility to investigate. See How to Find a Dog.
New Articles
HEALTH Many believe that a dog and a new baby cannot happily coexist, so therefore the dog has to go. This is not necessarily the case. A new baby does not mean you have to abandon your dog.
DOG TRAINING It's not enough to simply walk the dog through the front door and hope he will acclimate to his new surroundings; you have to teach him how to interact with the new people and items in his environment.
PET-NEWSWORTHY If you're considering adding a pet to your home in 2015, you're in very good company. As many as 71.4 million homes are expected to include a pet in 2015. According to the American Pet Product Association, pet families have increased from 56% of households in 1988 to 62% this year.
FIRST TIME OWNERS When you bring a new puppy into your home, it's a time of great excitement for everyone involved: you, your kids, your neighbors, and even the dog. Here's our guide on what to expect and how to handle the transition without losing your mind.
HEALTHAlthough it's not a topic any of us really want to think about, responsible dog parenting requires that we give some thought to what would happen to our dogs if one day we didn't come home.
FIRST TIME OWNERS Congratulations! You've decided to bring a new little four-legger into your family's home. Now comes the big decision: should you get a dog or a cat? Here are a few things to consider as you make your decision.
HEALTHDog fighting used to be a sport meant to entertain police officers and firefighters, and was advertised in police gazettes. Now that numerous laws have been passed that make dog fighting illegal, the sport has simply gone underground.
DOG HEALTH Many new puppies are adopted throughout the year, especially around Holiday time. One responsibility most first time dog owners forget to take into account is the amount of veterinary care that is necessary in keeping your puppy happy and healthy! Learn the basics of finding a vet and getting puppy vaccinated.

subset: commoncrawl


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iPhone SDK: Apple to approve, distribute apps, limit accs
According to several sources familiar with Apple's iPhone and iPod touch software development kit (SDK) plans, the company will use a March 6 event in Cupertino, California to formally announce a number of potentially controversial limitations on application development and publishing. Our sources spoke on the condition that their comments were not for attribution, independently confirming the following details, and offering differing opinions of their importance. We include both the details and opinions below for your reference.
iTunes Store as hub. Least controversially, Apple plans to require that all mobile applications be distributed through its iTunes Store, making the Store a necessary hub for those interested in browsing or purchasing iPhone and iPod touch software. While one source suggested that a company's well-trafficked website or product packaging would be considerably more practical places to distribute certain types of software, another source lauded the Store as a logical place for Apple users to locate and purchase applications.
Apple as application picker. The most controversial aspect of Apple's SDK plan is its intention to formally approve or deny all SDK-based software releases for its devices. Our sources confirm that Apple will act as a gatekeeper for applications, deciding which are and are not worthy of release, and publishing only approved applications to the iTunes Store; a process that will less resemble the iTunes Store's massive directory of podcasts than its sale of a limited variety of iPod Games. While one source saw this as a positive for major developers, suggesting that Apple will be choked by application submissions and forced to give priority to releases from larger companies, another source disagreed, stating that Apple's current approval processes for third-party products have resulted in lengthy, needless delays. It is unclear whether Apple will need to approve subsequent bug fixes and feature additions to accepted applications, another issue that could clog the approval system and postpone important improvements.
No accessory connectivity. Under current plans, SDK developers will be prevented from interfacing directly with Dock Connector-based accessories connected to the iPhone or iPod touch—a decision that we are told could cripple development of new accessories such as physical keyboards, traditional add-ons, and more ambitious, creative accessories such as Delphi's iPhone car control prototype. One source described this limit as a guarantee that SDK-developed applications would be nearly as limited as current web-based ones, while consuming more of the device's storage capacity. Yet integrated iPhone or iPod touch features such as the phone, Wi-Fi, and camera will be developer-accessible, certainly permitting development of programs that weren't possible before. It is presently unclear whether Bluetooth 2.0, which is included in the iPhone but crippled to permit only monaural phone call streaming, will be opened to permit stereo audio streaming and data functionality as well.
Sources told iLounge that the collective impact of Apple's decisions will be to control and stifle third-party development at a critical juncture in iPhone and iPod history, limiting what could be an open, thriving Mac-like collection of applications and accessories to a smaller, more stagnant iPod-like controlled environment. Consequently, a source suggests, developers who "jailbrake" iPhones and iPods to develop applications will be at an advantage relative to those who use Apple's official tools. Even after extensive discussions on the subject, however, iLounge remains open-minded to the idea that Apple's plans will result in net positives for the iPod and iPhone community, and optimistic that the company will loosen its planned restrictions to accommodate the Apple community's demonstrated, impressive creativity.
According to our sources, Apple will use the March 6 event to tout the benefits of the SDK to selected media, analysts, and developers, releasing an incomplete, "beta" version of the kit that was originally promised for February. The actual kit will now ship in June, coinciding with Apple's annual Worldwide Developers Conference event in San Francisco. Additional announcements regarding iPhone compatibility with popular enterprise software, including Microsoft Exchange and Lotus Notes, will also take place, in an effort to convince corporate users to adopt the iPhone despite reservations over its on-screen keyboard and e-mail functionality.
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"So that they are never forgotten."
Email: firstname.lastname@example.com
Click on "Cantos" or "Gospel Songs, to listen (and sing along) to
, beautiful instrumental (saxophone) melodies played by Larry Rios.
Included are 46 of the 79 songs composed by Bro. Lorenzo Salazar.
Happy Easter
"He is not here; he has risen!" Luke 24:6
Jesus resurrection guarantees our victory.
Listen to songs about the resurrection:
Porque Él Vive
Una Mirada Hacia El Calvario
En Una Cruenta Cruz
En El Monte Calvario
Reliquias De Israel
Sé Que Mi Redentor Vive
Él Vive
Our Music Ministry is now worldwide.
This website provides the melody and lyrics to more than 275 Cantos Apostólicos (Apostolic songs or hymns). It contains soothing instrumental music played by me. I have played and recorded this music as I learned it as a musician in the church that my father, Eutimio Rios, pastored in Las Cruces, NM. You can listen to the melody of these songs and you may download them to your computer free. You may add a link to this website to your church's website at no cost, if you wish. I do not need the publicity or compensation, nor do I wish to sell this music. The Lord blessed me tremendously throughout my professional career. My sole mission is "So that they are never forgotten", "A fin de que nunca sean olvidados" - to preserve the melody of the Cantos Apostólicos "viejitos". Unfortunately, there is no sheet music for these old cantos, so hundreds of them have already been forgotten.
The Lord continues to bless this ministry. Our prayer is that you are blessed as you listen to these songs. Please pray for this ministry and tell others to simply do a search for "cantos apostolicos" on the Internet. Click on "
" to read the effect that these cantos is having on many people all over the world. Add your comment, if you wish.
Larry C. Rios
Visitor Statistics for 2015
Unique visitors in February: 6,245
Total hits in 2015: 188,945
Visitors' Countries in 2015: 73
In 2014 people in 134 countries visited this website.
Total hits since Feb 2008, excl robots:
Our two websites have had a total of 4,452,018 hits.
Click here to listen to English lyric Easter songs:
Happy Easter


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The Bipolar Disorder Survival Guide, Second Edition
What You and Your Family Need to Know
Not available
Getting an accurate diagnosis is the first step toward reclaiming your life from bipolar disorder. But if you or someone you love is struggling with the frantic highs and crushing lows of this illness, there are still many hurdles to surmount at home, at work, and in daily life. You need current information and practical problem-solving advice you can count on. You've come to the right place.
* How can you distinguish between early warning signs of bipolar mood swings and normal ups and downs?
* What medications are available, and what are their side effects?
* What should you do when you find yourself escalating into mania or descending into depression?
* How can you tell your coworkers about your illness without endangering your career?
* If you have a family member with bipolar disorder, how can you provide constructive help and support?
Trusted authority Dr. David J. Miklowitz offers straight talk, true stories, and proven strategies that can help you achieve greater balance and free yourself from out-of-control moods. The updated second edition of this bestselling guide has the latest facts on medications and therapy, an expanded discussion of parenting issues for bipolar adults, and a new chapter, "For Women Only."
Guilford Publications; Read online
Title: The Bipolar Disorder Survival Guide, Second Edition
Author: David J. Miklowitz
Title: The Bipolar Disorder Survival Guide, Second Edition
Author: David J. Miklowitz
Buy, download and read The Bipolar Disorder Survival Guide, Second Edition (eBook) by David J. Miklowitz today!
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- Medicine > Neurology
- Medicine > Nursing
- Psychology & Psychiatry > Psychopathology
- Psychology & Psychiatry > Mental Health
- Social Science > Social Work
- Health & Fitness
- Self-Help


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ERDI News
ERDI Training Turns into Live Operation
During an ERDI open water training session in Taiwan, a group of public safety divers came upon a pair shoes just sitting on an otherwise empty bridge.
Recovering Evidence at Depth
Evidence recovery is a primary function for almost all public safety dive teams in the United States. Essentially, a dive teams' skills in regards to sub-surface evidence collection may be responsible for solving a case, or conversely, letting it slip through a detectives fingers.
Funding Your Public Safety Dive Team
Tough economic times confront all law enforcement agencies and EMS departments, but grants, private organizations and social media fundraising offer viable alternatives for budget-challenged departments.
Serving My Country & Community
Public safety diving is a good fit for veterans transitioning from military careers. Veterans returning from the nation's longest military deployment in Afghanistan and other Middle East countries face an uncertain transition to civilian life. More than 21.4 million vets increased the country's workforce in 2013, and competition for jobs becomes intense for these returning heroes.
Veteran's Passion Re-ignited by PS Diving
I started diving in the Navy. Then for a couple of years, I dove as a recreational diver. It was not until I got into public safety diving that I found a real passion for what I was doing. Why is this particular dive center and PS diving so important to me?
Origin of Rebreathers & Underwater Warriors
In war men fight. Ships sink. When men learned how to extend their time underwater to salvage sunken vessels it was their nature to consider the concept of an underwater warrior.
Medal of Honor Awarded to Peoria Firefighters
This fire gear was worn by Peoria Fire Engineer Chance Barlow during a rescue at a burning house. The second floor of the house was on fire, and two children were trapped in a bedroom. Engineer Barlow, along with Captain Dave Clarke, and Firefighter Joey Camp, crawled through thick smoke on the ground floor, stairway, and second floor, and found the two children…
The Dirtiest Job
Today's op however, is the type of call every responder dreads. Seven days ago, the five year old son of a prominent citizen disappeared while riding his bike around the neighborhood. Until today, there had been no clues as to his whereabouts.
Are You Prepared to go to Court?
A court room can be a scary place. A defense attorney may seek to ruin a diver's credibility, or find issues related to operational procedures. No dive team member wants to let the "bad guy" get away, or harm the credible image of his or her dive team.
Crime Scene Management and the Dive Team's Role
The management of the "crime scene" needs to be addressed from the dive team perspective, either by the third party agency or an integrated municipal department. This scene management needs to be part of any team's training regimen


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Astral Out-of-Home Launches New Online Platform for Marketing and Advertising Professionals
As part of its commitment and passion for innovation, Astral Out-of-Home has launched a new platform called FACE/AD/BLOG. The new online resource and corresponding Twitter and Facebook assets showcase bold and cutting-edge projects for the professionals that give our cities their unique character through advertising. From Toronto to Montreal to Vancouver, Astral Out-of-Home is in the forefront of shaping Canada's urban landscape. With this new online platform, FACE/AD/BLOG not only brings together artists, photographers, designers, architects and some of the most ingenious minds in advertising and marketing, but also offers infinite possibilities to create inspiration. The platform will highlight great examples of creativity from across the country, and shares the industry knowledge and insights from key influencers and specialists in the field. Read the rest of this entry »
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Results 1 to 5 of 5
December 28th, 2008, 02:57 PM #1
Where to go snow tubing/sledding close to front range?
I am in Erie, looking to take the kids sledding/tubing soon. Anyone know a good place to go for free, meaning walking back up the hill vs. a lift?
Thanks!NEW Project! 86 4Runner http://www.yotatech.com/f191/bigbock-s-1986-4runner-build-up-thread-197633/
December 28th, 2008, 03:45 PM #2
Behind the Rec center on 104th and Sheridan kicks arsh when there is snow in town. That is the place to go locally!
December 28th, 2008, 05:11 PM #3
- Join Date
- Sep 2007
- Location
- Denver
- Member #
- 13387
We always go to rocky mountain natl park. The have an area set aside that is pretty awesome. Take the kids up for the day and take a couple of thermos bottles full of soup and hot chocolate and do paninis on the tailgate.No bastard ever won a war by dying for his country. He won it by making the other poor bastard die for his country. -
General George S. Patton, Jr.
December 28th, 2008, 06:07 PM #4
- Join Date
- Aug 2001
- Location
- Lakewood, CO
- Member #
- 152
- Images
- 3
With a high of 60 tomorrow in town, hard to think of sledding right now...Chester Bullock
Follow me on: [url=instagram.com/coskier]Instagram[/url] | [url=http://twitter.com/coskier]Twitter[/url] | [url=http://www.linkedin.com/in/cbullock/]LinkedIn[/url]
My blogs: [url=http://chesterbullock.com/?utm_source=co4x4&utm_medium=forum&utm_campaign=signature]Photography[/url] | [url=http://chesterbullock.wordpress.com/?utm_source=co4x4&utm_medium=forum&utm_campaign=signature]Random Thoughts[/url]
December 28th, 2008, 09:17 PM #5
- Join Date
- Jul 2005
- Location
- fred
- Member #
- 6858
- Images
- 1
Hidden Valley in RMNP. It's a retired ski area, and they provide a warming hut, with bathrooms.tummy-tucked 2005 LJ rubi softtop on 1"BL/MML(for TT),3.5" SA, 35x12.5-15.
Loon 42
[QUOTE=Gags;2216435]I say some stupid sh!t here.[/QUOTE]
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I am living in Cologne Germany, 20 min from it´s world famous Cathedral and Tallahassee Florida, 15 hours away from that monument :-) - That is how a native Kölner would describe it. I am a country side boy, but traveled the world and lived again and again many months in other countries on different continents. I always loved to connect and bring together different but nice people from around the world.
I am working as a freelance photographer and photo editor, after a longer period in the 90s doing art projects in e.g. Canada, Denmark, Korea, Berlin.
To get an idea what I am doing today you can have a (email hidden) or at (website hidden). I have no own children, but had relationships with nice partners and their children. And also dogs and cats :-) .


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Toni Collette and Keisha Castle-Hughes ("Whale Rider") have signed on to star in "Hey, Hey, It's Esther Blueburger," written and directed by Cathy Randall. "Esther Blueburger" is a comedy about a 13-year-old's adventures as she attempts to navigate the pressures of family, school and her impending bat mitzvah. Shooting is scheduled for October in Sydney and Adelaide, Australia.
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Mrs Harris Goes to Paris
And, Mrs Harris Goes to New York
Mrs 'Arris goes to Paris
From Library Staff
This treasure from the 1950s introduces the irrepressible Mrs Harris, part charlady, part fairy-godmother, whose adventures take her from her humble London roots to the heights of glamour.
From the critics
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StartUpHire is the place to find Tester - Level 1 jobs. Review the list of Tester - Level 1 career opportunities to the left. These Tester - Level 1 jobs represent some of the most rewarding careers available.
You can refine your job search for Tester - Level 1 career opportunities by adding a job title, company name, or keyword to the search box above … or click the "Advanced Search" link for more options.
Don't see the employment opportunity you're looking for? Check back soon for more Tester - Level 1 jobs, or sign up for an email alert (link below) to receive periodic updates on new Tester - Level 1 jobs.
NIKSUN is a recognized worldwide leader in making the Unknown Known. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance and performance management solutions for applications ranging from core infrastructures to edge and2/15/2015 Princeton, NJ Save This Job
Sprout Social provides social media engagement, publishing and analytic tools for leading brands including GrubHub, Spotify, Urban Outfitters and Zipcar.1/24/2015 Chicago, IL Save This Job
Department: Customer Care Job Description As a Customer Care Analyst, you will assist us in managing day to day inquiries and issues raised by our customers. As we are a start-up company, you will also participate in testing the product and its features as well as actively1/31/2015 Irvine, CA Save This Job


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The Sea Glass full-bodied swag curtains offer a semi-sheer, softly textured option for your home. Choose from four colors (white, ivory, blue or pink) and four length options (24, 54, 63 or 72 inches). Each 62-inch-wide swag features a 1 ½-inch rod pocket and header for use with a standard one-inch rod. These 100 percent polyester drapes are machine-washable (cold, gentle cycle) and can be tumble dried on low. Warm iron for touchups.
I can't tell you how happy I was when the curtains got to my house. They are so beautiful! Thank you so much for such a pleasant experience! I will buy from you again! Thanks


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new home cleaning plan
Finally we are on our way to our first home.I want start afresh and make a cleaning plan,Like how many times a month u clean windows...what is the best way to clean bathrooms(bathroom is my biggest concern)and stuff like that.
Can anyone help me ?
When we finished our new home, I decided to do away with most harsh chemical cleaners. Now the harshest things I use are for the toilets (comet) and sometimes one for mildew in the bath. I find now that anytime I do use something harsh, I almost can't breath! Otherwise, I bought a steam cleaner from Lowe's to clean all the tile floors. It has cut down on cleaning time tremendously. I use an alcohol/water/soap mix to clean the granite, bathrooms, mirrors, etc. (cheap and natural!)
As far as frequency of cleaning, I don't do the windows until I'm in the mood or can't stand it any longer! But I do a pretty thorough cleaning of everything at least once a week.
I also hate to clean and the bathrooms are the absolute worse for me.I an a SAHM with three little onese so I don't have much time in the day. Check out Norwex microfiber clothes. They are wonderful. You can clean a whole bathroom from mirrors, facuet, sink, shower & floor with a single cloth and water only .Removes 99.9% or bacteria traps in the cloth and kills with silver in the cloth. They have a whole line of great products. Very "green" and will save you green.
I forgot to mention-get yourself a bundle of microfiber cloths! I got mine (they're not pretty, but they were cheap!) at wal-mart in the automotive section. They clean ANYTHING with no streaks, and you don't have to use cleaner-just warm water if you want. And they don't leave any lint behind. They are the best thing since sliced bread as far as I'm concerned!
I agree microfibers are wonderful. Just be careful all are not created equal. When I first discovered microfibers I found the you actually need to clean them in very hot water for a specific period of time or they become breeding grounds for bacteria to grow. That is why I love those other clothes that are have silver in them. This way you can clean them in your sink, hang them to dry and all bacteria is killed within a few hours.Pretty neat.


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Authorized Dealer of Delta, Travalong, Kodiak, Highline, and Diamond T Trailers.
We do accept Trade Ins and are willing to trade for just about anything.
3 Way Acid Wash
Baked On PPG Primer and Paint
LED Lights
Dexter Axels
Gravel Gaurds
Pressure Treated Wood Floors
** Not all trailers are currently on the lot, but you can order any of these trailers to meet your needs**
2013 Kodiak Bumper Stock
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The Mangrove Panwa Phuket Resort, Wichit
Situated in Wichit, The Mangrove Panwa Phuket Resort is by the ocean and close to Khao Khad Views Tower, Phuket Aquarium, and Chalong Temple. Also nearby are Phuket Zoo and Saphan Hin Mining Monument.
Resort Features.
This Wichit resort offers a restaurant and a poolside bar. Complimentary wireless Internet access is available in public areas. Additional amenities at this Art Deco resort include an outdoor pool, a terrace, and a library. For a surcharge, guests have access to a roundtrip airport shuttle (available on request). Guest parking is complimentary, and available on a limited first-come, first-served basis.
Rooms open to balconies or patios. The 32 air-conditioned guestrooms at The Mangrove Panwa Phuket Resort include minibars and safes. Guests can use the in-room complimentary wireless high-speed Internet access. 32-inch LCD TVs are equipped with cable channels. All accommodations provide desks and phones. Bathrooms offer bathtubs or showers, bathrobes, hair dryers, and slippers. All units at this 4-star resort have kitchenettes with microwaves, refrigerators, and coffee/tea makers. Additional amenities include complimentary bottled water and complimentary toiletries. Housekeeping is offered daily.
Not very good after comming from very good hotels. It is cheap but is is far from…
We arrived at Mangrove Panwa from Rassadan Pier. Upon arrival the resort looked very…
Enter dates to check prices
Hotel Info: 866-539-8117from $57
- Studio Villa Garden
- Deluxe Studio
- Studio Deluxe 2 Bedrooms
- Studio Villa Ocean
Recommended hotels
At a glance
Key facts
Hotel size
- This hotel has 32 rooms
- This hotel is arranged over 2 floors
- 24-hour check-in
- Check-out time is noon
Required at check in
- Credit card or cash deposit required
- Government-issued photo ID required
- Minimum check-in age is 18
Travelling with others
- No pets or service animals allowed
- Free WiFi in public areas
- Free WiFi in rooms
- Airport shuttle (available on request) *
- Free self parking (limited)
- Free beach shuttle
Nearby Four Star Wichit hotels
In the hotel
- Restaurant
- Poolside bar
- Room service
- Free beach shuttle
- Outdoor pool
- Free pool cabanas
- Bicycle rentals on site
- Kayaking on site
- Pool sun loungers
- Beach/pool umbrellas
- Front desk (limited hours)
- Dry cleaning/laundry service
- Free newspapers in lobby
- Luggage storage
- Wedding services
- Number of buildings/towers - 1
- Year Built 2012
- Safe-deposit box at front desk
- Garden
- Picnic area
- Terrace
- Library
In the room
- Air conditioning
- Minibar
- Coffee/tea maker
- Bathrobes
- Slippers
- Blackout drapes/curtains
- Balcony or patio
- Private bathroom
- Bathtub or shower
- Free toiletries
- Hair dryer
- 32-inch LCD TV
- Cable TV channels
- Desk
- Free WiFi
- Phone
- Refrigerator
- Microwave
- Kitchenette
- Free bottled water
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
Top Wichit hotels
Recently reviewed hotels in Wichit
- Bangtao Village ResortFrom
"Cute, clean hotel. Good location close to the beach. But at night you can hear EVERYTHING outside your bungalow. Talking, laughing, vomitting, etc. I recommend ear plugs and…"Mar 8, 2015
- The Charm Resort PhuketFrom
"Our stay was nice at this hotel. The breakfast was really good and lots of options as well. The only issue we had was the shower, low water pressure and lack of hot water so we…"Mar 8, 2015
- Radisson Blu Plaza Resort Phuket Panwa BeachFrom
- Mandarava Resort and Spa Karon BeachFrom
"We were disappointed by the stairs on our first night there, but after figuring out Phuket on our first trip there we loved the hotel. None of the hotels on Karon beach are on the…"Mar 6, 2015
Nearby hotels
Special features
DiningMangmoom Restaurant - Overlooking the ocean and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
The Mangrove Panwa Phuket Resort, Wichit's small print
Also known as
- The Mangrove Panwa Phuket Resort
- The Mangrove Panwa Phuket Resort Phuket Phang Nga
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.
Optional extras
Rollaway beds are available for THB 1200 per night
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.


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wanted: wanted: great white tomatoe
aquawise(zone 4 Utah)January 3, 2014
I am looking for just few of these seeds! Have a few Tommy Toe I can trade!! Look at my list will trade extra for some of these!! White Queen as well!
Here is a link that might be useful: Trade list


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The activities that take place in the back-office often get ignored by the flashier side of the business. What tends to be forgotten, however, is this back-office is often the driving force behind revenue generation for the entire company. The activities that take place, known as Business Process Outsourcing (BPO) when contracted with a third partner, could benefit from call recording.
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One of the most common complaints heard around the world involves poor customer service or some type of negative customer interaction. It's a universal woe, and new research from the Chief Marketing Officer (CMO) Council and SAP shows that a majority of organizations are falling short of the mark when it comes to listening to and responding effectively to their customers.
Interactive Monitoring of Outsourced Call Center Agents Offers a Host of Benefits
Outsourced call centers can be a winning proposition for many companies, enabling a geographically dispersed workforce at a low price point. Monitoring and call recording in these types of contact centers is critical to maintaining quality control and ensuring customer service levels are being met. But monitoring serves several other important purposes that many businesses may not even be aware of when they are setting up systems and solutions.
A Strong Analytics Presence Benefits Every Department of an Organization
Companies today spend a great deal of time and money to try and build customer loyalty. Whether they succeed or not depends greatly on how their loyalty programs are crafted, but it also depends a great deal on effectively monitoring those loyalty efforts to determine what's working and what isn't.
As More Small Businesses Move to VoIP, Call Recording Solutions Providers Must Respond
While larger enterprises have for some time been moving toward replacing their traditional phone systems with voice over IP (VoIP) to save money and increase flexibility and feature sets, the trend has now taken the small business sector by storm. According to a recent report by software company Software Advice, small businesses are increasingly shifting toward VoIP solutions.
Vendors Need to Understand the Hybrid VAR
We all know value-added resellers (VARs). With the rise of the cloud, however, many vendors and business may not be as familiar with hybrid VARs. These VARs are value-added resellers that have come of age in the cloud era and never actually sold a piece of hardware. They are strictly cloud-based, which is another way to say that they are strictly solution-oriented.
Call Recording Can Make Call Monitoring Work Better, More Efficiently
Maintaining quality is critical in every aspect of a company's operation, but in few areas is it more important than in the call center. The reason is simple: It is often the initial customer "touch point"--that is, one of the first areas of a business with which a customer makes contact.
Healthcare Workforce Management Systems Market Likely to See Major Jump
The global healthcare workforce management systems market is predicted to jump from $761.7 million at the end of this year to $1,453.8 million by 2019. MarketsandMarkets projects in a new report that the increase represents a compound annual growth rate (CAGR) of 13.8 percent between 2014 and 2019.
Growth in Global BPO Reflects Small Companies' Desire to Succeed Like Large Companies
Nowadays, more and more companies are examining their internal processes and taking stock of what's worth their time and what's not. Functions such as software development and coding, call center services, back-office functions such as billing and accounting, research and development and many more operations are often a drain on a company's resources, both human and financial. This is probably why the global business process outsourcing industry (BPO) is booming.
Businesses Demonstrating Employee Growth Will Need Effective Workforce Optimization
Survey results from Insperity Inc. reveal that more small businesses, despite a shaky economy, are looking to ramp up their employee numbers. While the number of respondents isn't groundbreaking (41 percent), this demonstrates better confidence than April's count (39 percent).
Hosted Call Center Providers Make it Easy to Integrate Call Recording
With any business interaction, whether it be a customer service call or a first time call with a prospective client, it is vital to have a record of said conversation. Hosted call center providers keep records of all interactions with customers, especially call recordings-and they have slew of ways to do so.
Focus on Business Climate, Culture for Improved Customer Service
One of the common problems for BPOs and large contact centers is that the divisions and departments can get so focused on their particular specialization or area of expertise that they forget the bigger picture, losing sight of the role they play in achieving high quality customer satisfaction. This lack of focus on the real priorities can lead to competition between departments, which might seem healthy, but ultimately results in expenditures of resources that do not coincide with improving the service for customers.
Why Call Recording is More Than Just a Customer Service Tool
It's no secret that when departments work well together, the overall health of the company benefits. There are myriad tools to ensure that collaboration is consistent, and technology has certainly brought us into a new era of making things work. The obvious choices for productivity are online project management software solutions, collaboration applications, and even advanced telecommunications systems. So, when we think of call recording, would it be too far fetched of an idea to say that yes, it, too helps in departments beyond customer service?
The Dos and Don'ts of Quality Monitoring with Call Recording
Quality is an important focus for companies wanting to set themselves apart from the competition. Whether you need to focus on the quality of your products, the quality of interactions or the quality of your service, the point is to understand the perception of the customer on the other end of the line. To do so, it's time to improve your call recording for quality monitoring.
Better Customer Service Through Your Website? You Bet
The term "customer service" usually conjures up the image of a customer calling into a call center, dealing with an agent, and going about their merry way, but we're living in very different times today. Customer service is no longer exclusive to the telephone and call center agent. Nowadays, the customer experience is measured by all the ways in which businesses use today's technologies to offer help to those who patron their businesses.
Why Call Recording Can and Should Be Used Across All Platforms
It's not new news that we live in the digital age. We no longer pen a letter or pick up our wired phones to talk to people and businesses. Nowadays, we have the privilege of using multiple platforms to reach out. In fact, 74 percent of customers now use at least three channels when interacting with an enterprise brand or organization for customer-related issues, according to a recent Ovum study of more than 8,000 consumers.
Workforce Optimization Essential for Hosted Contact Center Vendors
Hosted contact center vendors today should provide customers with workforce management and optimization solution options.
Business Partners See Added Value with Call Recording App Integrations
The world of call recording seems simple enough - the call center agent simply hits a button when the call begins to ensure all information is accurately captured. Even better, the technology is in place to automatically start recording when the call is connected. The call center captures the information it needs and the agent goes on to the next call.
Call Recording Can Improve Marketing for PBX Vendors
While many have already taken advantage of the technology, there are still some PBX vendors out there that may not realize call recording solutions can improve their marketing campaigns.
Call Recording Offers Major Benefits for Hosted Contact Centers and Remote Workers
The hosted contact center market is growing by leaps and bounds, driven by efficiencies, cost savings and the ability to support a geographically dispersed remote workforce. IDC put spending on hosted center services at $1.1 billion last year, and that number is expected to jump to $2 billion by 2018.
Why Call Recording is Not a One-Size-Fits-All Solution
The use of call recording is a powerful tool to monitor activities, protect the organization in dispute resolution and train employees in the right way to handle processes. While it seems pretty cut and dry, each industry actually uses call recording in a different way, and it would behoove BPOs offering call recording services to keep this in mind. Within different industries, there are also specific needs, putting more focus on the reality that one size does not fit all.
Add Social Media to Call Recording to Get a Complete Picture of the Customer Experience
Most contact centers are under a mandate to meet certain customer satisfaction expectations. Before you can meet expectations, however, you first need to measure them. (The old saying that "if you can't measure it, you can't manage it" applies here.) In the contact center, measuring customer satisfaction tends to be one more chore that managers have to do, so it often gets short-shrift, and far too many companies are assuming their customer satisfaction is far higher than it is.
3 Ways Big Data Can Help Contact Center Outsourcers Drive Value
The contact center has all the makings of a perfect source for big data, and contact center outsourcers are beginning to see the potential.
BPOs Can Measure Call Center Success with First Call Resolution
One of the most commonly used metrics for contact center success, the average handle time (AHT), pays attention to the surface economics of the contact center. But it ignores the deeper purpose of the contact center and related measures of success-something business process outsourcers (BPOs) should be paying attention to, in order to improve the productivity of their services.
Beefing Up Contact Center Solutions: The Importance of Partnering
As the centrality of contact centers to enhancing the customer experience continues to grow, if you are a solutions provider it is becoming increasingly apparent that having the right partners to fill out the toolkit needed to capture customer attention is critical.
How Teleservices Firms Benefit by Adding Voice Biometrics to Call Recording Initiatives
If you could record all calls that come into your office, what would you do with that information? If you're working in the contact center environment, or you're a teleservices firm that supports those who do, this may already be happening so you can demonstrate compliance and advance your training efforts. But did you know call recording can lend value, especially when combined with voice biometrics as a service?
CRM and Call Recording Help Businesses Connect with Customers
I was ready to quit Zipcar, the car rental service that lets customers borrow cars on an hourly basis. I just didn't use the service enough to warrant the annual fee, and I called with my mind made up to cancel the service.
4 Ways Call Recording Optimizes Your BPO
In the customer service arena, you would be hard pressed to find an organization that isn't monitoring calls for quality assurance or training purposes though third-party services. Some do it to keep internal performance high, while others do it to ensure compliance with industry regulations. Regardless of the motivation, have you explored how call recording can boost your organization and optimize your business process outsourcing (BPO)?
Teleservices Firms Benefit from the VoC Captured in Their Call Recordings
In the teleservices sector, there has been talk about the importance of the customer voice. While some may assume it simply means the customer needs an opportunity to be heard, it actually means more than that. Yes, the customer wants to be heard, but teleservice companies need to realize just how much information is shared in that voice that can benefit their efforts to lead the market. With call recording in place, they can better capture that voice and that information.
Call Recording and Analytics Point the Way to Modern Workforce Assessment
It is one thing to talk about behavior, or even to test it with a scorecard. It is another level entirely to capture actual interactions with call recording and use them for the purpose of evaluation; there's nothing like evaluating someone in the field.
How Call Recording Improves the Call Center Experience
The idea of recording a call is not a new concept in the call center environment. Companies have relied on this method for years to ensure they were following the rules, capturing necessary information, verifying quality of the interaction and for training purposes. While all of these things are solid benefits, they only scratch the surface of what call recording is offering in this environment today.
Call Recording Has Role to Play in Improving Customer Experience
Call recording benefits not only the business implementing it, but also the overall customer experience.
CSI Intros WFO as a Service with Better Options for Customers
In call center culture, workforce optimization (WFO) is a common denominator across the board, encompassing all the necessary functionalities as an integrated contact center tool: call recording, quality monitoring, speech analytics, desktop analytics, an agent portal for e-learning as well as workforce management. Call centers need to properly forecast and schedule their staff while maintaining service levels and keeping costs in check. WFO, for its part, has come a long way with cloud computing technology now one of the biggest movers in the space.
Why You Need Call Recording in Your Workforce Management
The dynamics within the contact center create opportunities and challenges for those involved. For some, answering the call to find a frustrated customer on the other end of the line is just the challenge they want on a busy day. For others, they want to try and figure out how best to juggle multiple requests across multiple channels. It's a juggling act that requires both workforce management and call recording.
How Can Call Recording Data Be Used Effectively?
As anyone who's called into a contact center may know, call recording technology provides customers with an outlet to give feedback, both positive and negative, as well as a way to have it "on the record"-so to speak. By having this information recorded and stored, managers can analyze the data for future products, services and overall performance analytics. But how can this information be used effectively?
Contact Center Providers Should Offer Engagement at Both Ends of the Phone
Engagement: It is a word that pundits are using a lot these days to describe the new way of doing business. Offering a product or service, and having employees clock in and out of work, is not enough. Customers need to interact with a brand, and employees need to be energized at work.
Help Your Contact Center Clients Gain the Most from Call Recording
Contact centers all have the same goal; to ensure calls are handled swiftly, efficiently and in the best manner possible. The quicker and friendlier an agent can handle a call, the happier the customer will be, which means repeat business and a stellar reputation. Call recording vendors: are you selling this idea to your customers?
Why Cloud Vendors Must Offer Call Recording
For those business leaders who have paid attention to the buzz of the last few years, cloud computing is a beneficial business strategy to streamline operations and cut costs. The challenge for some, however, is deciding what to migrate to the cloud and what to keep in-house. For those who have opted to embrace cloud communications, there's an opportunity to also incorporate call recording - as long as a vendor offers the feature.
CRM and Call Recording are Natural Partners
Customer relations management software (CRM) is doing good business at the moment. The global CRM market is now worth $20.5 billion, according to Gartner, and the market share of the top five CRM vendors grew 9.9 percent year-over-year to reach $10.2 billion.
How Call Recording Helps You Avoid Playing Favorites
We say we don't have favorites among our children, but the reality is there are some we like a little more than others on any given day. The same is true for the employee base. When employees recognize where your loyalties lie, however, they can quickly find the realization demoralizing. It doesn't mean you shouldn't recognize good work; it simply means you need to be doing it on an even playing field.
How Do Contact Centers Measure the Customer Experience?
Feedback is essential to the success of any business, yet too many of call centers and hosted contact center vendors fail to ask for this valuable information. They get too bogged down with business as usual and forget to ask the opinions of those who matter most - the customers. At the end of the day, if these companies are not measuring the customer experience, how will we effectively drive future revenue?
CSI Offers Workforce Optimization in the Cloud
For hosted contact center vendors, the cloud-based workforce optimization software provides a robust and scalable web-based solution that enables the ability to score calls or send targeted training material to staff easily. It also delivers screen capture and live screen and webcam monitoring, and offers the full suite of features that businesses have come to expect from the company.
Hone Customer Service with Call Recording, Lead Tracking
Filling vacancies is one of the prime concerns for every self-storage manager. Self-storage is a profitable business when all storage units are full and money comes in each month, but empty units mean profit loss.
How Smartphones Changed Call Recording
The consumer has gone mobile, adopting the smartphone in droves and demanding access to the latest in connected technology. We not only want to send a quick message, we also want to access calendars, send emails and even login to the corporate network on the go. For the call center, this means call recording has to take a look at newer technologies and what they mean for performance.
4 Customer Service Mistakes to Avoid with Call Recording
Treating the customer right is a task that should come easily, but it's more complicated that it appears. Answering the phone with a smile, providing prompt service and finishing the call with a happy customer all sound like a great outline to follow, but unexpected turns can pop up when the call is in progress. If you've found your staff making mistakes in creating this ideal experience, call recording can help you shore up your guidelines to produce better outcomes.
Pay-Per-Call Advertising Reaps Large Rewards When Used Correctly
Many sales organizations today rely on heavily on the telephone for a number of reasons: to gain and qualify leads, to close sales, to gather data via call recording, to support existing customers and to win back old ones. Given that the telephone is so important to the prosperity of many businesses, it's not a wonder that more and more organizations are seeking to ensure their telephone usage is as cost-efficient and effective as possible.
Does Your Call Recording Go Mobile?
The customer experience can mean different things to different people - which is part of the problem for many a call center. Without a clear understanding of what your customers want, how can you deliver the experience they expect? One of the best methods to improve your knowledge is to implement call recording.
Call Recording and the Evolution of Interaction Recording
Contact centers have used call recording for years for various purposes and to various degrees. In decades past, call recording was used sparingly to capture a few interactions a year for each agent, so that agents could be coached and trained where there were weak spots, or rewarded for strong performance. Many managers used recording-on-demand to record problematic calls (though these recordings often began partway through the call).
Keep Standards High with Call Recording in the Contact Center
I just got off the phone with my healthcare insurance provider-the third such call this week. While insurance often can be a frustration, what made it particularly aggravating was that I kept getting different answers to the same questions. What one agent told me on the phone was directly contradicted by the next.
Call Tracking, Like Call Recording, Can Uncover Answers to Common Business Questions
Businesses thrive on their revenue streams, but the revenue doesn't just come from nowhere. If it's a service or a product, no matter what you do, your revenue counts on the customer.
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This white paper touches on the ways your contact center can improve agent performance by using a call recording and quality monitoring solution. Improving agent performance has many benefits, including creating a healthy work environment, where teams of agents can collectively strive to achieve common goals. It also makes sense that improved agent performance will also yield an improved customer experience.
Benefits of Call Recording & Call Monitoring for a Call Center
This white paper touches on the many benefits your call center will receive when choosing to implement a call recording and call monitoring system. Beyond compliance concerns, there are also quality assurance gains to be leveraged from your recorded calls. Your recordings become assets, an inventory of data from which you can find emerging trends, performance flaws, identify your team's superstars, and ultimately, maximize your center's opportunities creating an environment of stellar customer service.
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Mitt Romney is making his final appearance in the states where he needs to slip past President Obama in Tuesday's election. Over the weekend, Romney traveled more than 5,000 miles and held eight rallies in seven states.
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quality assurance engineer jobs near Andrews, NC
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Randstad Engineering- Andrews, NC
NORTH CAROLINA! Responsibilities for the Quality Engineer Performs corrective actions ... costs. Related Words: quality assurance, quality, qa, qc, statistical process control,...4 days ago from Randstad Engineering
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a world-class, talented Front-End software engineer, experienced in front-end (JS) ... quality assurance and integration methodologies • able to focus on developing...5 days ago from Reed Elsevier
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Manufacturer's Description
Capture and convert an HDMI®, DVI, VGA or Component Audio-Video source through a PCI Express slot. The PEXHDCAP PCI Express HD Video Capture Card enables you to capture high-definition video and audio from an HDMI®, DVI or Component (1080p) source to your computer through a PCI Express expansion slot.Support for full 1080p video input, as well as HDMI® and RCA stereo audio makes this HD capture card the perfect solution for creating digital copies of your videos for editing and compiling. The added versatility of 3 different video inputs (HDMI®, DVI, Component), plus the ability to capture VGA input using the included DVI to VGA adapter, or DisplayPort® using an active adapter, gives you the freedom to connect a multitude of audio-video devices to your computer, quickly and easily.This PCI Express capture card supports NTSC and PAL systems, and comes complete with an easy to use video capture software suite, allowing you to record video or take still screenshots and save them to your PC.Backed by a StarTech.com 2-year warranty and free lifetime technical support.This Product will not record HDCP protected content.Active DisplayPort Adapter not Included
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The Skin We're In
May 1, 2014|
Beneath maladies of the skin lie psychosocial stigma and pain.
May 1, 2014|
Beneath maladies of the skin lie psychosocial stigma and pain.
May 1, 2014|
Researchers unravel the biology of beauty and art.
April 25, 2014|
Evolution of Y chromosome; delivering gene with "bionic ears"; diversity of an important cyanobacterium; charting genome-sequencing progress; blockbuster pharma deals
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A marine cyanobacterium possesses astounding genomic diversity, yet still organizes into distinct subpopulations that have likely persisted for ages.
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Researchers find that gender, education level, and breastfeeding can affect humans' commensal microbial communities.
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A study reveals structural differences between the brains of artists and non-artists.
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Researchers collate a list of the 100 most rare and unique avian species facing extinction.
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Lynne Quarmby's love of the natural world inspires her to explore beyond her cell biology lab through art.
April 4, 2014|
The professor of molecular biology and biochemistry at Simon Fraser University is also an accomplished painter.
April 4, 2014|
Architecture student-turned-artist Macato Murayama creates beautiful images inspired by the intricate anatomy of flowers.


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Adaline Lau | January 11, 2013 | Comments |
Snapdeal exec shares how marketers will see a huge lift in ROI when their decisions are driven by data.
Gaurav Chhaparwal, head of analytics and personalization from Snapdeal, India's leading online retailer, says analytics is fairly nascent in the country but is fast evolving to become a core function, particularly in the ecommerce sector.
In the video interview below, he shares the following:
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Adaline Lau, ClickZ Asia editor, oversees day-to-day editorial operations covering digital marketing from search to social media, mobile to analytics in the region. Before ClickZ, she was senior reporter at Marketing Magazine and has worked as a journalist for The Singapore Marketer and Asia Pacific Broadcasting. Connect with her @adalinelau or Google+.
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Genuine GE part. GE brands include General Electric, Hotpoint, RCA, and others. See all items in Refrigerator Knob, Dial, Button.
GE also makes various appliance models for Sears / Kenmore.
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Part Number WR71X10828 (AP4363124) replaces 1478131, AH2340464, EA2340464, PS2340464.