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This glossary describes the key concepts and terminology used throughout Zendesk and is a good place to get started learning how to set up and use your Zendesk.
- Access all tickets (not just the tickets they are assigned to)
- Create new business rules (automations, macros, SLA service targets, triggers, views)
- Access and edit all business rules (automations, macros, SLA service targets, triggers, views)
- Access and edit all extensions (widgets, targets, etc.)
- Create reports
- Edit all reports
- Access settings pages (account, security, channels, etc.)
- Access all forums with moderator privileges
- Add and manage end-users, agents, and administrators
- Promote agents to the administrator role
- Create groups and organizations
- Assume another user's identity
- Create custom agent roles
For more information about user roles, see Understanding Zendesk user roles.
This is a Zendesk Enterprise agent role. Advisors manage the workflow and configure your Zendesk. They create or manage shared automations, macros, triggers, and views. They also set up the service level agreements, channels, and extensions. Advisors don't solve tickets, they can only make private comments. See Custom agent roles.
- May be added to more than one group (must be added to at least one)
- Add end-users
- Add public or private comments or both to tickets
- Create and edit their own macros
- Moderate and manage articles in the forums
- Access tickets in one of the following ways:
- All tickets in your Zendesk
- Only tickets assigned to the group or groups to which they belong
- Only tickets received from the organization to which they belong
- Only tickets that they are assigned to
For more information about user roles, see Understanding Zendesk user roles.
Agent alias
In the Plus and Enterprise versions of Zendesk, agents can keep their real names private by set up an alias that will be used on all communications with ticket requesters. See Adding an agent alias (Plus and Enterprise).
Agent collision
Agent collision is a feature that alerts your agents when another agent is viewing and possibly updating the same ticket. When this happens, an alert is displayed at the top of the ticket (this alert is also displayed in views that are formatted as tables). This helps prevent agents from trying to make updates to the same ticket at the same time. See Managing your tickets.
Agent interface
The agent interface is what agents and administrators see when they log into Zendesk. From the agent interface, you can access Zendesk settings and manage tickets.
Agent signature
An agent signature is a standard text signature that can be appended to all public comments made by agents. Agents can customize their signature on their profile page. See Adding agent signatures.
Assignee is the agent assigned to a ticket. Assignee is used in macros, views, automations, triggers, and reports to refer to or set the assigned agent. See Understanding Zendesk user roles.
Assignee stations
This is the number of agents who have successively been assigned to a ticket. This is used as a condition in triggers. See Streamlining workflow with ticket updates and triggers.
Assuming a user
Administrators can sign in to your Zendesk as another user. This is referred to as assuming a user. This allows administrators to see another user's view of your Zendesk. See Assuming users.
Audit log
In the Enterprise version of Zendesk, you can track the account and user changes that have been made by you and members of your support staff.
Specifically, the Audit log shows all events related to the following:
Agent/admin password
Agent role
Global password policy
Account status
Account billing cycle
Account plan type
Maximum number of agents for your account
Agent/admin creation and deletion
See Viewing the Audit log for account, user, and business rule changes.
Automations are similar to triggers (see Trigger below) because both define conditions and actions that modify ticket properties and optionally send email notifications to customers and the support staff. Where they differ is that automations execute when a time event occurs after a ticket property was set or updated, rather than immediately after a ticket is created or updated. See Streamlining workflow with time-based events and automations.
The blacklist is used to suspend email received from domains and addresses that you specify. It can be used along with the whitelist to, for example, suspend an email domain while also allowing one or more specific email addresses from the same domain to be accepted into your Zendesk. See Using the whitelist and blacklist to control access to your Zendesk.
Bulk import
Rather than add users manually one at a time, you can add many users in a bulk import. To do this, you create a CSV (comma separated values) file that contains the user's data. You can also import organization data. See Bulk importing users and organizations.
Business hours
Business hours are the days of the week and times of day that your Zendesk is available to respond to requests. By enabling business hours for your Zendesk, available in the Plus and Enterprise versions, you can include business hours in triggers. See Setting your business hours.
Business rules
Business rules is used to refer to the Zendesk features that enable you to customize and manage the ticket workflow: automations, macros, SLA service targets. triggers, and views. See: Streamlining your support workflow.
Business rules analysis
In the Enterprise version of Zendesk, you can view and analyze all of your business rules to see how they are being used. See Analyzing your business rules.
- Web portal or Help Center
- Chat
- Voice
- Zendesk Feedback Tab
- Zendesk API
Zopim Chat enables your customers to live chat with your agents. It also offers expanded chat capabilities, like multiple conversations and inter-agent chat, while integrating with your existing Zendesk ticketing workflow. See Setting up Zopim Chat in Zendesk.
Chat-only Agent
Chat-only Agent is a custom role for agents who provide live chat support with Zopim but don't have regular agent permissions in your Zendesk account.
Closed Zendesk
In a closed Zendesk, only users you choose can submit tickets. This means users must be verified, registered, and have login credentials to submit support requests. See Setting up a closed Zendesk.
When a ticket request is submitted it contains a subject and a description. All follow-up communication on the ticket is contained in comments. Agents and requesters can add comments to the ticket. Comments can also be added by automations, macros, and triggers. There are two types of comment: public and private. Everyone, including those CC'd on a ticket, can see public comments but only support staff can see private comments.
CSS customization
To more closely match the look of your company's web site, you can modify the default elements and styles in your Help Center or Web portal using CSS (cascading style sheets) code. To modify the look of your Help Center, see Customizing the Help Center. You modify the look of your Web portal using CSS widgets, which can be added by an administrator. See How to customize your Web portal using CSS.
Part of the Help Center, the community is where your end-users can ask questions, provide answers, or share ideas. Most questions or ideas are associated with discussion topics. Community contributions can include ideas, tips, or any other community items. Answers can include observations, clarifications, praise, or any other response that's part of a typical community discussion. See Managing community content in the Help Center.
Current user
Current user is a reference to the last person who updated the ticket, which is not necessarily the same person who is assigned to the ticket. The current user (whoever updated the ticket last) changes whenever the ticket is updated. And, the update may have been made by the assignee, the requester, or someone who was CC'd on the ticket. See Understanding Zendesk user roles.
Custom agent roles
In the Enterprise version of Zendesk, you can define your own agent roles and assign those roles to any agent in your Zendesk. This allows you to define agent roles that suit your own organizational structure and workflow. See Custom agent roles.
Custom ticket fields
You can add custom fields to tickets and they can be visible to agents only or to both agents and end-users. Your visible custom fields appear on your support request form in the Help Center. Custom fields are typically used to gather more information about the support issue or product or service. You can add the following types of custom fields: drop-down list, text, multi-line text, numeric, decimal, checkbox, regular expression. See Adding and using custom ticket fields.
This is often used interchangeably with end-user. See End-user.
Customer lists
Customer lists define a segment of your users in Zendesk based on a set of criteria. Customer lists are similar to views for tickets in that they enable you to create a list based on system attributes, tags, and custom fields. In this case, the list is a group of users instead of a group of tickets. See Creating and using customer lists.
Customer satisfaction rating
Your end-users (customers) can provide feedback about their support experience by rating their solved tickets. See Using customer satisfaction rating.
A dashboard is an area of the Zendesk agent interface that displays summary information and vital statistics for the user. For example, the agent dashboard is displayed at the top of the home page when an agent logs in and it contains vital statistics such as the number of open tickets assigned both to the agent and the agent's groups.
Dynamic content
In the Plus and Enterprise versions of Zendesk, you can create dynamic content that can then be referenced via a placeholder in automations, macros, triggers and by many of the system generated messages such as those sent in email notifications when a user creates an account. Dynamic content is a powerful tool for streamlining your multiple language support because the appropriate version of content is automatically displayed to users based on their language. See Providing multiple language support with dynamic content.
Email forwarding
Many accounts prefer to use their own email addresses rather than use a Zendesk address. You can set up email forwarding to accept email at your own address (for example, firstname.lastname@example.com) and then forward it to your Zendesk address (firstname.lastname@example.com). See Forwarding your incoming support email to Zendesk.
Email notifications
Email notifications can be generated via a trigger or automation when a ticket is updated. Common notifications include a new public comment added to the ticket or a change to the ticket status. You can customize your email templates to match your branding and to modify the wording. See Customizing your email templates.
Email-only support
Many companies prefer to offer their customers support via email only. They provide the same level of service, but their end-users don't have access to the Help Center to view or track their requests. See Setting up to provide email-only support.
End-user refers to people who generate support requests from any of the available support channels (Help Center, email, Twitter, etc.). End-users do not have access to any of the administrator and agent features of your Zendesk. They can only submit and track tickets and communicate with agents publicly (meaning their comments can never be private). End-users may also be referred to as customers. For more information about user roles, see Understanding Zendesk user roles.
External email domain
You can change your email address to an email domain other than myaccount.zendesk.com, making it appear that it originated from your own email address (email@example.com). See Using an external email domain.
Feedback Tab
The Feedback Tab provides quick access for your end-users to search your knowledge base, submit a support request, or chat with an agent. It's displayed as a tab placed along the edge of the Web browser. The Feedback Tab can be added to your Zendesk or any other web site (such as your company web site). This feature used to be referred to as the Zendesk Dropbox.
Forums are part of the Web portal; this term is not applicable to Help Center. Forums, when not used in the general sense, refers to the second level of organization after categories in the Web portal. Forums contain articles.
Groups are used to create collections of agents. How you define groups is entirely up to you. You might create groups by skill (software vs hardware) or to reflect the organizations they serve (for example, a support group might serve only customers in a certain region or time zone). Agents can belong to more than one group. End-users cannot be added to groups, only organizations. See About organizations and groups and Creating, managing, and using groups.
Group stations
This refers to the number of groups that have successively been assigned to a ticket. This is used as a condition in triggers. See Streamlining workflow with ticket updates and triggers.
Help Center
The Help Center consists of a knowledge base and a community. End-users can use the knowledge base for help or turn to the community for answers. If they can't find an answer, they can submit a request to an agent. Agents can use the Help Center to help solve tickets or to answer questions in the community. See Getting started with the Help Center.
Help Center analytics
In the Plus and Enterprise versions of Zendesk, you can closely monitor activity and search in your Help Center. You can see activity in community and knowledge base for the last 30 days, including the number of new articles and questions created, how many users have viewed them, and the total number of votes, subscriptions, and comments. You can also review search terms from the last 30 days, including the number of searches for that term, number and type of search results returned (if any), click-through, and the next action taken. See Analyzing Help Center knowledge base and community activity and Analyzing Help Center search results.
Help Center manager
A Help Center manager is an agent with additional privileges to manage and customize your Help Center. See Understanding Help Center user roles.
Host mapping
Host mapping (also referred to as domain mapping) is the ability to map your default Zendesk domain URL to a different URL. For example, rather than using http://support.mycompany.zendesk.com you may want your Zendesk URL to contain your company's name, like this: http://support.mycompany.com. You need to configure this with your domain provider. See Changing the address of your support website on Zendesk (host mapping).
Insights is an analytics offering with more data and best-practice dashboards to help you make more sense of your data. With Insights you can understand your customer service operations, gain greater context, and turn findings into actions. Insights is powered by GoodData. See Insights resources.
Knowledge base
Part of the Help Center, the knowledge base houses the official support content offered by your company or organization. You can create articles and arrange them into sections and categories. Your end-users may be allowed to comment on articles. See the Contributor guide to the knowledge base.
Legacy agent
This is a Zendesk Enterprise agent role. If you upgrade your account to the Enterprise version, this role is used for all agents who have not been assigned to one of the other Enterprise roles. Each agent's permissions are the same as they had previously on the plan you upgraded from. If you assign all your agents to Enterprise agent roles, this role will disappear. You cannot select this agent role, it's only used to designate agents not yet assigned Enterprise roles. See Custom agent roles.
Light agent
This is a Zendesk Enterprise agent role. Zendesk Enterprise provides you with unlimited internal usage in the form of light agents. Light agents can be CC'd on and view tickets, add private comments to tickets within their groups, view reports, access and create topics in private, agent-only forums. They cannot be assigned to or edit tickets. You can add an unlimited number of light agents at no charge. See Custom agent roles.
Liquid markup
Liquid markup is the templating language we use to enable placeholders (Using placeholders). You can also use Liquid markup to customize how this data is selected and displayed as output in ticket comments and email notifications. See Using Liquid markup to customize comments and email notifications.
A macro is a prepared response or action that agents can use to quickly respond to support requests that can be answered with a standard response or to modify a ticket. Macros contain actions, which can be updates to ticket properties. Agents manually apply macros when they are creating or updating tickets. Macros can also be organized into categories to help agents quickly locate them. See Using macros to update tickets and chat sessions.
Markdown is a simple markup language you can use to easily add formatting, links, and images to plain text in certain fields in Zendesk. See Formatting text with Markdown.
Mobile SDK
The Mobile SDK enables you to embed Zendesk support options directly in your native app, including Help Center browsing and searching, ticket submission and viewing, and a Rate My App component. SeeUsing Mobile SDK to embed customer service in your app. Also see our Mobile SDK developer documentation for for Android and for IOS.
Multiple brand Zendesk
In the Enterprise version of Zendesk, you can manage support for multiple brands by linking separate spoke Zendesk accounts to a hub Zendesk account. Support requests are received by the spoke accounts and are automatically shared to the hub Zendesk, which contains the support agents who resolve the requests. One team of agents supports all of your brands. See Setting up to manage multiple brand Zendesk accounts.
Non-restricted agent
A non-restricted agent is an agent who has access to all tickets. In other words, they have not been restricted to only the group or groups to which they belong, the organization they belong to, or to the tickets they have been assigned to. The ability to refer to these agents may be useful when creating triggers. See Understanding Zendesk user roles.
Open Zendesk
In an open Zendesk, any user can see your Help Center and submit support requests. See Setting up an open Zendesk.
Organizations are collections of users (agents and end-users). How you set up your organizations is entirely up to you. Agents and end-users can be added to only one organization. A user does not have to belong to any organization, however.
After you create them, you can use organizations throughout your Zendesk to define views, as criteria for assigning tickets, as conditions in automations and triggers, to define access to forums, and in your reports. See About organizations and groups and Creating, managing, and using organizations.
The account owner is a type of administrator. The account name is associated with this person's name, usually the person who created the account. There can only be one account owner; however, account ownership can be reassigned by the account owner to another administrator if needed. The account owner has access to areas of your Zendesk that other administrators do not, such as invoicing, payment options, and benchmarking for the account. See Understanding Zendesk user roles.
Personalized email replies
The email address used in replies to end-users can be configured to show the agent's name as the friendly name rather than your Zendesk account name. For example, "Claire Grenier <firstname.lastname@example.com>" instead of "MondoCam Support Center <email@example.com>". See Enabling personalized email replies.
Placeholders are references to ticket and user data that you include in the subject and text of email notifications. Without placeholders it would be impossible to create automatic notifications. You'd have to manually enter this data for each ticket. Placeholders are contained in double curly brackets, like this: {{ticket.assignee.name}}. You can view the list of available system placeholders when creating macros (for example). Custom fields can also be referenced as placeholders. See Using placeholders.
Each ticket is assigned a priority. There are four values for priority: Low, Normal, High, and Urgent. The ticket priority is used throughout Zendesk to generate views and reports and it's also used as conditions and actions in automations and triggers and as actions in macros. See About ticket fields.
Remote authentication
Remote authentication refers to the process of authenticating your users outside of your Zendesk (for example, via social media single sign-on providers, such as Facebook and Google, or via enterprise single sign-on using JSON Web Token (JWT) or Secure Assertion Markup Language (SAML). See Single Sign-On.
Reports are detailed snapshots of collections of tickets within a time period. You can use many of the ticket properties to define the types of tickets that you want to monitor with a report. See Monitoring ticket activity and agent performance with reports.
Requester refers to the person who made the support request. Requester is used in macros, views, automations, triggers, and reports to refer to the person who generated the support request. See Understanding Zendesk user roles.
Restricted agent
The term restricted agent is used for agents whose ticket access has been limited to one of the following:
- All tickets (can also add, modify and assume end-users)
- Tickets requested by users in this agent's organization (also can't see forums restricted to other organizations)
- Tickets assigned to this agent only
An agent's access can be restricted via their user profile. See Understanding Zendesk user roles.
Restricted Zendesk
In a restricted Zendesk, only users with email addresses in domains that you approve can register and submit support requests. All other users' requests are either sent to the Suspended Tickets queue or completely rejected, depending on your setup. See Setting up a restricted Zendesk.
Available in the Plus and Enterprise versions of Zendesk, Secure Assertion Markup Language (SAML) is one of the two types of enterprise single sign-on available for remotely authenticating users, the other is JSON Web Token (JWT). See Single sign-on (SSO) options in Zendesk.
The sandbox is an internal-only instance of Zendesk you can use to set up and test changes before moving them to your customer-facing production instance. It is available only in the Plus and Enterprise versions. See Testing changes in your sandbox (Plus and Enterprise).
Shared organization
A shared organization refers to allowing all users within an organization to see all of the organization's tickets and, optionally, allowing those users to comment on each other's tickets. An administrator can set up shared organizations (it's an option available when creating or editing an organization). You also have the option of granting this privilege to select end-users instead. You set this up in the user's profile. See Setting up a shared organization for end-users.
Show all events
You can click Show all events in a ticket to see a complete history of each time the ticket has been updated. See Viewing a ticket's audit trail.
Single Sign-On
In addition to the user authentication provided by Zendesk, you can also use single sign-on, which authenticates your users outside of your Zendesk. There are two types: social media single sign-on and enterprise single sign-on. Social media single sign-on are additional login options that you can provide for your customers convenience. For example, you can make the Facebook, Google, and Twitter logins available on your login page. Enterprise single sign-on is provided by JSON Web Token (JWT) and Secure Assertion Markup Language (SAML). SAML is available in the Plus and Enterprise versions of Zendesk. See Single sign-on (SSO) options in Zendesk.
SLA (Service Level Agreement) service targets
Service Level Agreements, or SLA's are typically an agreed upon measurement of the average response and resolution times that your support team delivers to your customers. Providing support based on service levels ensures that you are delivering measured and predictable service, and have greater visibility when there are problems. SLA Service Targets in Zendesk can be defined so you and your agents can better monitor your service level performance and meet your service level goals.
Staff agent
This is a Zendesk Enterprise agent role. A Staff agent's primary role is to solve tickets. They can edit tickets within their groups, view reports, and add or edit personal views and macros. See Custom agent roles.
Each ticket is assigned a status. There are five values for status: New, Open, Pending, On-hold, Solved, Closed. The ticket status is used throughout your Zendesk to generate views and reports and it's also used as a condition in automations, macros, and triggers. The status can only be changed to closed via automations and triggers (not manually). See About ticket fields.
Support addresses
Any email address you want to use to receive support request as tickets can be added to your Zendesk as a support address. Support addresses can be either variations of your Zendesk address or external email addresses. See Adding support addresses for users to submit tickets.
Support request
This term is used to describe what end-users create, via the Help Center or any of the other channels such as email and Twitter, when they request support. Support requests become tickets in your Zendesk. To end-users, a ticket is a support request and this is the term used in the Help Center (for example, Submit a request and My open requests).
Suspend a user
Users can be suspended, which means that they are no longer able to sign in to your Zendesk and any new support requests you receive from the user are sent to the suspended tickets queue. See Suspending a user.
Suspended ticket
Based on a number of factors (such as an email being flagged as spam) some of the email coming into your Zendesk may be suspended or even rejected. Email messages that are suspended are added to the suspended tickets queue from where they can be recovered or deleted. See Managing suspended tickets and spam.
To help you categorize, act on, or search for tickets, you can add tags. Tags can be added to tickets automatically based on the words in the request, manually by agents, or via triggers, automations, and macros. Once added, you can create views by tags, search for tags and the tickets in which they are included, and use tags in your triggers, automations, and macros. See Using tags.
There may be times when you want to notify an external system about a new ticket or an important state change to a ticket (for example, send a message when a high priority ticket has not been resolved after a specified amount of time). By setting up external targets you can communicate with many cloud-based applications and services (such as Twitter and Twilio) as well as HTTP and email. See Notifying external targets.
Team leader
This is a Zendesk Enterprise agent role. Team leaders have greater access to your Zendesk than staff agents. They can read and edit all tickets, moderate forums, and create and edit end-users, groups, and organizations. See Custom agent roles.
Support requests received from any of your channels (see Channels) become tickets. Each ticket is assigned to an agent to solve and all activity related to solving the support request is captured as details within the ticket. Ticket data includes Subject, Email, Description, Status, Type, Priority, Group, Assignee, Tags, and any other custom fields you create. Each ticket requires a subject, email address, and description. See About ticket fields.
Ticket sharing
Tickets can be shared between Zendesk accounts so that you can collaborate on solving tickets. You establish sharing agreements with other Zendesk accounts and specify the terms under which sharing can occur, and how shared tickets are managed. See Sharing tickets with other Zendesk accounts.
Creating or updating tickets in Zendesk generates events. You can use these events to automatically modify tickets and send email notifications. For example, when a new ticket is created Zendesk sends an email confirmation to the person who generated the ticket (the requester). The mechanism that enables this is called a trigger. Using triggers, you can also automatically assign a ticket to a specific support agent or support group based on the email address it was sent to, the organization to which the requester belongs, or keywords contained in the request message. See Streamlining workflow with ticket updates and triggers.
Each ticket is assigned a type. There are four values for type: Question, Incident, Problem, Task. The ticket type is used throughout your Zendesk to generate views and reports and it's also used as a condition in automations, macros, and triggers. See About ticket fields.
User tagging
Tags can be added to users and organizations and these tags can then be used in business rules to manage the ticket workflow and to restrict access to forums. See Adding tags to users and organizations.
Views define a collection of tickets based on a set of criteria (expressed as conditions). Views can be formatted to be displayed as lists or tables and you can specify who can access them. You create and use views to define collections of tickets such as "My open tickets" or "Recently solved tickets" for example. See Using views to manage ticket workflow.
The Voice channel integrates live telephone support into your Zendesk. Agents make themselves available to receive calls and their conversations with customers are recorded and added to tickets. When agents are unavailable, customers leave voicemail messages that automatically become tickets containing the voicemail recording and a transcription. In the new version of Zendesk, you can also make outbounds calls. See Setting up Zendesk Voice.
Web portal
This refers to the parts of your Zendesk that are available to end-users to submit tickets, track their support requests, and access your knowledge base and forums. See Setting up and managing your Web portal.
Web Widget
The Web Widget enables you to embed Zendesk support options in your website or Help Center, including Help Center search, Zopim live chat, and a contact form. You configure the components you want in the widget, then add the widget code your website or Help Center. After you add the code, you manage changes from your Zendesk. SeeUsing Web Widget to embed customer service in your website.
The whitelist is used to allow email to be received from specific email domains and addresses. It is used along with the blacklist to, for example, allow email from a specific address in a blacklisted domain to be accepted into your Zendesk (and not suspended). See Using the whitelist and blacklist to control access to your Zendesk.
Available in the Classic version of Zendesk, a widget is a small application that extends the functionality of your Zendesk.


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SCHOOLS & KIDSElection: $13.5 million in bonds for Woodside School?
When people pass by Woodside Elementary School, they see a well-manicured campus with attractive, recent-vintage buildings....Original post made on May. 15, 2014
Last comment by your real name, on May 15, 2014 at 6:12 pm | 1 comment | 2418 Views
PORTOLA VALLEYSunday: Portola Valley's 'rural values' are topic for study session
Are rural values under threat in Portola Valley? An early morning study session on planning regulations and guidelines --...Original post made on May. 18, 2014
Last comment by jimmae, on May 18, 2014 at 7:43 am | 1 comment | 1301 Views
AROUND TOWNVoters have choices for few county offices
South San Mateo County voters won't have choices in who will be their sheriff, their district attorney, or their superintendent...Original post made on May. 18, 2014
Last comment by Michael G. Stogner, on May 18, 2014 at 8:21 am | 1 comment | 1245 Views
AROUND TOWNAvenidas senior center head to step down
Menlo Park resident Lisa Hendrickson, the president and CEO for the past 15 years of Avenidas, the Palo Alto senior-services...Original post made on May. 19, 2014
Last comment by Julie, on May 19, 2014 at 3:04 pm | 1 comment | 2034 Views
Page 409.75 of 506
Freebirds Palo Alto shutters, Pieology to move in
By Elena Kadvany | 15 comments | 3,981 views
A Glimpse into local HS Suicide
By Chandrama Anderson | 16 comments | 3,197 views
Deny the 429 Univ Ave Project Appeal
By Steve Levy | 11 comments | 2,023 views
Now Playing - Your Dinner!
By Laura Stec | 0 comments | 1,088 views
Water War & Peace
By Paul Bendix | 1 comment | 396 views

subset: commoncrawl


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BizQuiz: How should you let clients pay? (Answer 1a)
1) A – Incorrect.
Dr. Salzsieder says no. In his jurisdiction in Washington state—and maybe yours—if you accept a check knowing there aren't funds to cover it and then discover it bounces later, the police can't prosecute on the bad check. "Veterinarians have been holding checks for years," he says. "But it's not the thing to do anymore."
Hot topics on dvm360
Pol on defense as Michigan veterinary board discusses negligence charges
Controversial reality TV veterinarian calls his approach 'common sense.'
Photo gallery: The top 10 veterinary schools in America, according to U.S. News
U.S. News & World Report ranks programs for the first time since 2011.
Front Desk Disasters, Episode 3: Dude looks like a lady
Everyone's favorite receptionist is at it again. Would you handle this situation differently?
Video: Flea hideouts in the house
Parasitology expert Michael Dryden, DVM, MS, PhD, reveals prime hideouts for fleas—and gives tips to clear them out of clients' homes for good.
Veterinarians: Your clients are going to Google with these cat questions
You might be surprised by what your clients are researching. Plus, get an educational client handout.


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Add these shoulder exercises into your regular workout routine and increase your upper body strength, while strengthening and stabilizing your shoulders. From the stability ball dumbbell press to the medicine ball push-up, these exercises are a great way to strengthen your deltoids, rotator cuff and trapezius muscles. Browse through our large collection of detailed tutorials and step-by-step demonstrations from today's leaders in the health fitness industry. For full workout routines featuring these shoulder exercises, visit our Workouts section.
Fit Life Articles
Summer is just around the corner and that means hot weather and a desire to look your best at the beach. Here are four foods to watch out for that can make you feel water-logged and get you into "bloat" trouble, along with four foods that can help you to look and feel light...
Injuries occur at any time and for any reason. If you get injured, you may not know how to proceed and prepare for exercise post-injury. This mind-and-body guide can help prepare you for a brighter, injury-free future in fitness and performance.
If you want to lose weight, few things can transform your body like weight training. Once you get past the unfounded fear that lifting weights will make you big and bulky, you'll begin to see the incredible benefits—not only to your waistline, but to your quality of life as...
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Simon Property Group's Gurnee Mills shopping mall in north suburban Chicago will undergo a three-year renovation that will revamp its facilities and update its original agricultural theme. The $5 million project, which will be accomplished in three phases, will be funded through a sales-tax-sharing deal with the village of Gurnee.
View Full Article in:Chicago Tribune (tiered subscription model)
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Tag: starfire
Showing results 1-14 of 14
DC's June 2015 Solicitations for "Midnighter," "Starfire," "Harley Quinn and Power Girl"
More of DC's June lineup is revealed with the first look at "Midnighter" #1, "Harley Quinn and Power Girl" #1 and "Starfire" #1.
Palmiotti & Conner Bring "Fun Naughtiness" to New "Starfire" Solo Series
The "Harley Quinn" team of Jimmy Palmiotti, Amanda Conner & Chad Hardin discuss that book's success, and Palmiotti & Conner talk "Starfire's" future.
EXCL. PREVIEW: DC Reveals Batman's New 52 "Secret Origins"
"Secret Origins" #2 continues DC Comics new anthology series by revealing the New 52 beginnings of the Dark Knight, Aquaman and Starfire.
Keatinge Joins The Outlaws For "DC Universe Presents"
"Glory" and "Hell Yeah" writer Joe Keatinge speaks about his upcoming Arsenal and Starfire stories in DC Comics' anthology series, "DC Universe Presents" drawn by newcomer comics artist Ricken.
Keatinge & Dallocchio Take On Starfire for "DC Universe Presents"
Writer Joe Keatinge and artist Federico Dallocchio take on Starfire in the pages of "DC Universe Presents" #18, bringing readers a closer look at the Tamaran princess in the New 52.
THE OWL SIGNAL: Lobdell Hunts Owls with "Red Hood & The Outlaws"
Scott Lobdell accompanies Red Hood, Starfire and Arsenal to Gotham City for "Night of the Owls" where the non-team tangles with the Court of Owls and Mr. Freeze. Plus, an exclusive peek at Freeze's new look!
NYCC: DC Comics All Access Justice League
At DC Comics' Justice League panel, Geoff Johns, Brian Azzarello and other creators divulged plans and displayed art, discussing the return of Captain Marvel to controversial character portrayals and more.
Lobdell Tackles DC Comics' Teenaged Titans
Scott Lobdell writes "Red Hood and the Outlaws," "Superboy" and "Teen Titans" for DC Comics, and thanks to the publisher's launch of the New 52, he has a clean slate to tell his tales of the teenage titans.
Comics A.M. - Should Feminists Give Up on Superhero Comics?
Is it a waste of time to push for better portrayals of women? Sneak peek at "Batgirl" #2! Alex Ross art exhibit opening at The Warhol! A look at the growth of webcomics! Mikel Janin goes exclusive with DC!
DC Comics Responds to Starfire Complaints
DC Comics issued a statement in response to online complaints about the New 52 depiction of former Teen Titan Starfire, encouraging readers to "pay attention to the ratings" when gauging a title's age-appropriateness.
Pipeline - 9/27/2011
DC Comics has created the internet's new comic book water cooler. Augie explains what he means by that while looking at seven more of those first issues after a preview of next week's "Holy Terror" review..
"This is a Catwoman for 2011"
Two DC Comics grabbed headlines this week for titillating scenes, and ROBOT 6's Kevin Melrose rounds up reactions to the first issues of "Catwoman" and "Red Hood and the Outlaws."
Lobdell Looks Under DC's "Red Hood"
"Red Hood And The Outlaws" writer Scott Lobdell spoke with CBR News about Jason Todd, reader accessibility, the way in which the title is not a team title and how he got involved in the DC relaunch.
Courtesy of DC Comics, CBR presents an exclusive preview of "R.E.B.E.L.S." #22 by the team of Tony Bedard, Claude St. Aubin and Scott Hanna with a cover by Francis Portella. The issue hits stores November 10.
Archives: All | Comic Books | TV/Film | Video Games | Web Comics


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Shaker Aamer is not being held at Guantánamo Bay for anything he has done; he is a pawn in the power games of others.
The positions advocated in a recent essay in Foreign Affairs reflect how weak, incomplete and outdated US intelligence oversight is.
Sam Sacks is a Progressive Commentator and former Democratic staffer on Capitol Hill. He is currently the Senior Producer of The Big Picture with Thom Hartmann airing weeknights at 7PM EST on RT and Free Speech TV.


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When my alarm went off this morning, I woke up laughing. I was dreaming that I lived in a tiny house/trailer pulled by four elephants ... and I needed to find a place to feed the elephants. Neighbor's grass would not do (neighbors? in the trailer camp?:) so I had to take the four of them on a long meandering walk to find the local park. :) I should be so lucky. :)
I managed to get a fair bit of sewing done over the weekend. Saturday my friends Patty and Barbara and I went to the Baltimore Heritage Quilt Guild's annual Quilt Expo in Towson, MD. So much fun! Nothing like a wonderful local guild where I know lots of folks. :) I saw two of my employees as well as many favorite former customers. Also some very nice quilts!
It was raining all the way up and back ... and gray, gray, gray. No wonder I spent time that afternoon sewing on the bowtie baby quilt - lots of bright happy color there!
I think you can see the narrow gray print sashing strips I sewed in between the vertical zigzag rows of bows? I thought the rows needed a little bit of separation to show off the pretty colors of ties. :) Today in the afternoon I went to Springwater Designs and bought a nice piece of fabric for the back (I had several pieces in my stash big enough ... but none that seemed pretty enough to me:). I will baste and quilt the piece when I get back from Ohio later this week (even made the binding - but Jan promised to put it on for me:).
I also worked on finishing my rosette #3 for the Millefiore quilt:
Sunday afternoon was Sew & Tell monthly meeting. I took my three rosettes along to work with - I managed to get the largest (first) one basted for quilting ... and took out a lot of glue-basted papers from the other two. Today I managed to machine quilt the first rosette ... but the light was not good enough for me to get a decent enough photo of that to show off the quilting. I am sooooo enjoying the color play with these motifs! :)
I also unpacked and took a look at the next top I have to work on for my traditional guild's round robin:
This is a really happy piece (no surprise - the theme fabric is that yellow print you see in the stars). My assignment is to add a border that has at least three colors of fabric and curves/circles. Gonna be a challenge to keep it from getting too busy! I _think_ I'm going to applique solid colored circles or half-circles onto the theme print ... but I'm letting that compost in my back-brain for now. :)
I took my husband's car to the auto body place this morning and got the rental car I will use meanwhile. They gave me a bright red sedan. Sigh. I really do not care for red as a car color. (shrug) Guess I won't lose it in the parking lot. :P
Tomorrow I have to get up early and drive to southeast Ohio to see my brothers and tackle this land sale problem. I have to find the farm survey my Dad paid to have made when he bought the Wilkesville property ... either in my Mom's papers or maybe at the survey company. If not, we have to pay to resurvey the farm. :P I also have to go take a look at the storage unit my Mom has been paying for all these years and see what is actually inside the thing .... maybe have to pay for a couple months' rent? Will see, I guess. I hope to get a start on sorting through Mom's personal effects, too (clothes, jewelry, etc).
I hope to be home by Friday evening - the modern guild is having a sew-in on Saturday to celebrate National Quilting Day and I'm in charge. :) I will most likely be quilting the baby bows.
:) Linda


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Explore Blog posts about everything we are up to, Tech Talk videos covering a huge range of timely topics and Event listings to keep you current on happenings at the Labs.
It's been a good four months since WWDC and I can not count the number of times I have said or thought "at WWDC they said…". Going into WWDC I wasn't quite sure what I was going to walk away with or if it would even be worth going. Well, it is worth it, if money is not an issue. At Pivotal Labs we have a Professional Development fund that we can use to go to conferences, take classes, or do other things that help advance us professionally and it's with this benefit (and that I won the ticket lottery) that I was able to attend WWDC 2014.
WWDC is a week where you get to fully engulf Apple. Watching the session videos at home by yourself is one thing, but getting to watch it live and turn to your neighbor and make a comment, or hear everyone gasp when they announce Swift – that is what makes WWDC amazing. The people at WWDC – the attendees, the amazing Apple presenters, the Moscone West workers – they make WWDC.
So what is WWDC like? Well, it's a little bit like taking an overly ambitious semester of classes in college. You run from session to session and hope that there are still seats open in the front row – or that your friend saved you one. You'd like to attend every session, but all the sessions you want to go to all seem to be happening at the same time. At night you watch the videos from the sessions that you missed and prepare your schedule for the next day. By the end of the week you are so tired from waiting in lines that you just pick a good room to stay in for the whole day and plant yourself there.
General Facts
WWDC is from Monday through Friday. The keynote event happens on Monday morning and for some, this is the only event of WWDC that they attend. To get a good seat for the keynote you need to line up very early Monday morning (Sunday night). This year the keynote was followed by the Platforms State of the Union and the Apple Design Awards. The sessions and college-like schedule starts on Tuesday and runs through Friday. The sessions take place in the different conference rooms throughout the Moscone Center. Each day has six session slots with six parallel tracks.
True to form, Apple has a WWDC app that has the schedule on it and an information map. This app was a lifesaver when you needed to figure out where your next session is. (Thanks, Apple!) Apple provides lunch everyday downstairs and the lunch tables all have power cords, ethernet cables, iPhone chargers, etc. The space is geared out so you can sit and stay a while – and the food was pretty good, too!
Don't miss the Apple Design Awards
This happens on Monday afternoon and it was great to learn about some new apps. This session is all about celebrating all the wonderful apps that were created in the last year.
Talk to Everyone
You spent a good amount of time waiting in lines to get into the session rooms. Instead of letting this time go to waste, I used this as an opportunity to meet new friends and network, find out what apps those around me are working on or even ask that question I had in the morning session. There is a whole website dedicated to the many networking opportunities happening during the week of WWDC.
Go talk to an Apple Engineer
If you have a question or don't understand something, WWDC is a great place to get it answered. Need help with your interface design? There's a lab for that, just like there is a lab for pretty much everything. This is a week where Apple not only open their doors to us, but their brains and valuable insight as well.
To WWDC or not?
Money and ticket aside – yes. It's a great opportunity to devote a full week to learning about everything new happening at Apple. If attending is out of the question, try getting together with fellow developers and watching multiple sessions. It really adds to the experience when sharing in the excitement and discussing questions with the person next to you.
A Momentous Occasion
Spring Ordered Interface FTW
Exception handling Controller advice was consistently running in a different order locally than when deployed to cloud foundry. Locally Spring correctly fell back to our Default exception handler only after using more specific exception handlers, but on cloud foundry our default exception handler ran first, 500'ing on any exception. Exception handlers implement the Ordered interface, and when you don't specify an order they run in an "arbitrary" sequence which is seemingly JDK dependent. So order your exception handlers!
You're So Vain (You just want more pictures of you)
So, you're tired of Photo Booth and you want something more "cross-platform".
Specifically, you really want to be able to take pictures of yourself in your browser,
because, well, who doesn't, right?
Well, now you can!
Continue reading
A High-performing Mid-range NAS Server
Part 1: Initial Set-up and Testing
This blog post describes how we built a high-performing NAS server using off-the-shelf components and open source software (FreeNAS). The NAS has the following characteristics:
- total cost (before tax & shipping): $2,631
- total usable storage: 16.6 TiB
- cost / usable GiB: $0.16/GiB
- sequential read: 1882MB/s [1]
- sequential write: 993MB/s [1]
- double-parity RAID: RAID-Z2
[2014-10-31 We have updated the performance numbers. The old numbers were wrong (they were too low). Specifically, the old performance numbers were generated by a benchmark which was CPU-bound, not disk-bound. We re-generated the numbers by running 8 benchmarks in parallel and aggregating the results]
[Author's note & disclosure: This FreeNAS server is a personal project, intended for my home lab. At work we use an EMC VNX5400, with which we are quite pleased—in fact we are planning to triple its storage. I am employed by Pivotal Labs, which is partly-owned by EMC, a storage manufacturer]
1. The Equipment
Prices do not include tax and shipping. Prices were current as of September, 2014.
- $375: 1 × Supermicro A1SAi-2750F Mini-ITX 20W 8-Core Intel C2750 motherboard. This motherboard includes the Intel 8-core Atom C2750F. We chose this particular motherboard and chipset combination for its mini-ITX form factor (space is at a premium in our setup) and its low TDP (thermal design power) (better for the environment, lower electricity bills, heat-dissipation not a concern). The low TDP allows for passive CPU cooling (i.e. no CPU fan).
- $372: 4 × Kingston KVR13LSE9/8 8GB ECC SODIMM. 32GiB is a good match for our aggregate drive size (28TB), for ZFS allocates approximately 1GiB RAM for every 1TB raw storage (i.e. we use 28GiB used for ZFS, leaving 4GiB for the operating system and L2ARC).
- $1,190: 7 × Seagate 4TB NAS HDD ST4000VN000. According to Calomel.org, 'You do not have the get the most expensive SAS drives … Look for any manufacture [sic] which label their drives as RE or Raid Enabled or "For NAS systems."' Calomel.org goes on to warn against using power saving or ECO mode drives, for they have poor RAID performance.
- $238: 1 × LSI SAS 9211-8i 6Gb/s SAS Host Bus Adapter. Although expensive SAS drives don't offer much value over less-expensive Raid Enabled SATA drives, the SAS/SATA controller makes a big difference, at times more than three-fold. Calomel.org's section "All SATA controllers are NOT created equal" has a convincing series of benchmarks.
- $215: 1 × Crucial MX100 512GB SSD. This drive is intended as a caching drive (ZFS's L2ARC for reads ZFS's ZIL's SLOG for writes). We chose this drive in particular because it offered power-loss protection (important for synchronous writes); however, Anandtech pointed out in the section "The Truth About Micron's Power-Loss Protection)" that "… the M500, M550 and MX100 do not have power-loss protection—what they have is circuitry that protects against corruption of existing data in the case of a power-loss." We encourage the research of alternative SSDs if power-loss protection is desired.
- $110: 1 × Corsair HX650 650 watt power supply. We believe we over-specified the wattage required for the power supply. This poster recommends the Silverstone ST45SF-G, whose size is half that of a standard ATX power supply, making it well-suited for our chassis.
- $100: 1 × Lian Li PC-Q25B Mini ITX chassis. We like this chassis because in spite of its small form factor we are able to install 7 × 3.5″ drives, 1 × 2.5″ SSD, and the LSI controller.
- $31: 2 × HighPoint SF-8087 → 4 × SATA cables. Although we used a different manufacturer, these cables should work.
2. Assembly
The assembly is straightforward.
- Do not plug a 4-pin 12V DC power into connector J1—it's meant as an alternative power source when the 24-pin ATX power is not in use
- Use a consistent system when plugging in SATA data connectors. The LSI card has 2 × SF-8087 connectors, each of which fan out to 4 SATA connectors. We counted the drives from the top, so the topmost drive was connected to SF-8087 port 1 SATA cable 1, the second topmost drive was connected to SF-8087 port 1 SATA cable 2, etc… We connected the SSD to SF-8087 port 2 cable 4 (i.e. the final cable).
3. Power On
There are two caveats to the initial power on:
- the unit's power draw is so low that the Corsair power supply's fan will not turn on
- make sure your VGA monitor is turned on and working (ours wasn't)
4. Installing FreeNAS (OS X)
We download the USB image from here. We follow the OS X instructions from the manual; Windows, Linux, and FreeBSD users should consult the manual for their respective operating system.
4.1 OS X: Destroy USB drive's Second GPT Table
If you have previously-formatted your USB drive with GPT (not MBR) partitioning, you will need to wipe the second GPT table as described here. These are the commands we used. Your commands will be similar, but the sector numbers will be different. Be cautious.
# use diskutil list to find the device name of our (inserted USB)
diskutil list
# in this case it's "/dev/disk2"
diskutil info /dev/disk2
# "Total Size: 16.0 GB (16008609792 Bytes) (exactly 31266816 512-Byte-Units)"
# Determine the beginning of the final 8 blocks (512-byte blocks, final 4kB):
# 31266816 - 8 = 31266808
# wipe the last 4k bytes
sudo dd if=/dev/zero of=/dev/disk2 bs=512 oseek=31266808
4.2 OS X: Create FreeNAS USB Image
Per the FreeNAS user manual:
cd ~/Downloads
xzcat FreeNAS-126.96.36.199-RELEASE-x64.img.xz > FreeNAS-188.8.131.52-RELEASE-x64.img
# use diskutil list to find the device name of our (inserted USB)
diskutil list
# in this case it's "/dev/disk2"
sudo dd if=FreeNAS-126.96.36.199-RELEASE-x64.img of=/dev/disk2 bs=64k
5. Boot FreeNAS
We do the following:
- place the USB key in one of the black USB 2 slots, not one of the blue USB 3 slots (USB 3.0 support is available if needed, check the FreeNAS User Guide for more information.
- connect an ethernet cable to the ethernet port that is closest to the blue USB slots
- turn on the machine: it boots from the USB key without needing modified BIOS settings
We see the following screen:
6. Configuring FreeNAS
We log into our NAS box via our browser: http://nas.nono.com (we have previously created a DNS entry (nas.nono.com), assigned an IP address (10.9.9.80), determined the NAS's ethernet MAC address, and entered that information into our DHCP server's configuration).
6.1 Our first task: set the root password.
6.2 Basic Settings
- click the System icon
- Settings → General
- Protocol: HTTPS
- click Save
We are redirected to an HTTPS connection with a self-signed cert. We click through the warnings.
- click the System icon
- System Information → Hostname
- click Edit
- Hostname: nas.nono.com
- click OK
We enable ssh in order to allow us to install the disk benchmarking package (bonnie++). We enable AFP, for that will be our primary filesharing protocol. We also enable iSCSI for our ESXi host. We enable CIFS for good measure (we don't have Windows clients, but we may in the future).
- click the Services icon
- click the SSH slider to turn it on
- click the wrench next to the SSH slider.
- check Login as Root with password
- click OK
- click the AFP slider to turn it on
- click the CIFS slider to turn it on
- click the iSCSI slider to turn it on
- click the SSH slider to turn it on
6.3 Create ZFS Volume
We create one big volume. We choose ZFS's RAID-Z2 [2] :
- click the Storage Icon icon
- click Active Volumes tab
- click ZFS Volume Manager
- Volume name Tank
- under Available disks, click + next to 1 – 4.0TB (7 drives, show) (we are ignoring the 512GB SSD for the time being)
- Volume Layout: RaidZ2 (ignore the non-optimal [3] warning)
- click Add Volume
7. Enable Filesharing
7.1 Create User
We create user 'cunnie' for sharing:
- From the left hand navbar: Account → Users → Add User
- Username: cunnie
- Full Name: Brian Cunnie
- Password: some-password-here
- Password confirmation: some-password-here
- click OK
7.2 Create Directory
ssh firstname.lastname@example.com
mkdir /mnt/tank/big
chmod 1777 !$
7.3 Create Share
- Click the Sharing icon
- select Apple (AFP))
- click Add Apple (AFP) Share
- Name: big
- Path: /mnt/tank/big
- Allow List: cunnie
- Time Machine: checked
- click OK
- click Yes (enable this service)
7.4 Access Share from OS X Machine
- switch to finder
- press cmd-k to bring up Connect to Server dialog
- Server Address: afp://nas.nono.com
- click Connect
- Name: Brian Cunnie
- Password: some-password-here
8. Benchmarking FreeNAS
We use bonnie++ to benchmark our machine for the following reasons:
- it's a venerable benchmark
- it allows easy comparison to Calomel.org's bonnie++ benchmarks
We use a file size of 80GiB to eliminate the RAM cache (ARC) skewing the numbers—we are measuring disk performance, not RAM performance.
ssh firstname.lastname@example.com
# we remount the root filesystem as read-write so that we
# can install bonnie++
mount -o rw /
pkg_add -r bonnie++
# we add root to sudoers because that will allow us
# to run bonnie++ as a _non-root_ user, which it requires.
cat >> /usr/local/etc/sudoers <<EOF
root ALL=(ALL) NOPASSWD: ALL
# create a temporary directory to hold bonnie++'s
# scratch files
mkdir /mnt/tank/tmp
chmod 1777 !$
# 9 series of runs, 8 jobs in parallel, median value
# kick off 8 jobs (8 cores) to minimize CPU-bottleneck
foreach I (0 1 2 3 4 5 6 7 8)
( sudo -u nobody bonnie++ -m "RAIDZ2_8C" -r 8192 -s 81920 -d /mnt/tank/tmp/ -f -b -n 1; date ) >> /mnt/tank/tmp/bonnie.txt &
( sudo -u nobody bonnie++ -m "RAIDZ2_8C" -r 8192 -s 81920 -d /mnt/tank/tmp/ -f -b -n 1; date ) >> /mnt/tank/tmp/bonnie.txt &
( sudo -u nobody bonnie++ -m "RAIDZ2_8C" -r 8192 -s 81920 -d /mnt/tank/tmp/ -f -b -n 1; date ) >> /mnt/tank/tmp/bonnie.txt &
( sudo -u nobody bonnie++ -m "RAIDZ2_8C" -r 8192 -s 81920 -d /mnt/tank/tmp/ -f -b -n 1; date ) >> /mnt/tank/tmp/bonnie.txt &
( sudo -u nobody bonnie++ -m "RAIDZ2_8C" -r 8192 -s 81920 -d /mnt/tank/tmp/ -f -b -n 1; date ) >> /mnt/tank/tmp/bonnie.txt &
( sudo -u nobody bonnie++ -m "RAIDZ2_8C" -r 8192 -s 81920 -d /mnt/tank/tmp/ -f -b -n 1; date ) >> /mnt/tank/tmp/bonnie.txt &
( sudo -u nobody bonnie++ -m "RAIDZ2_8C" -r 8192 -s 81920 -d /mnt/tank/tmp/ -f -b -n 1; date ) >> /mnt/tank/tmp/bonnie.txt &
( sudo -u nobody bonnie++ -m "RAIDZ2_8C" -r 8192 -s 81920 -d /mnt/tank/tmp/ -f -b -n 1; date ) >> /mnt/tank/tmp/bonnie.txt &
sleep 60
The raw bonnie++ output is available on GitHub. The summary (median scores): (w=993MB/s, r=1882MB/s, IOPS=884)
9. Summary
9.1 IOPS could be improved
The IOPS (~884) are respectable. Although well more than four times as fast as a 15k RPM SAS Drive (~175-210 IOPS), it's still much lower than a high-end SSD offers (e.g. an Intel X25-M G2 (MLC) posts ~8,600). We feel that using the SSD as a second-level cache could improve our numbers dramatically.
9.2 No SSD
We never put the SSD to use. We plan to use the SSD as both a L2ARC (ZFS read cache) and a ZIL SLOG (a ZFS write cache for synchronous writes).
9.3 Gigabit Bottleneck
Our NAS's performance is severely limited by the throughput of its gigabit interface on its sequential reads and writes. Our ethernet interface is limited to ~111 MB/s, but our sequential reads can reach almost seventeen times that (1882MB/s).
We can partly address that by using LACP (aggregating the throughput of the 4 available ethernet interfaces).
9.4 Noise
The fans in the case were noiser than expected, Not clicking or tapping, but a discernible hum.
9.5 Heat
The system runs cool. With a room temperature of 23.3°C (74° Fahrenheit), these are the readings we recorded after the machine being powered on for 12 hours:
- System: 32°C
- Peripheral: 31°C
No component is warmer than body temperature. We are especially impressed with the low CPU temperature, doubly so that it's passively cooled.
9.6 No Hot Swap
It would be nice if the system had a hot-swap feature. It doesn't. In the event we need to replace a drive, we'll be powering the system down.
9.7 Pool Alignment
FreeNAS does the right thing: it creates 4kB-aligned pools by default (instead of a 512B-aligned pools). This should be more efficient, though results vary. See Calomel.org's section, Performance of 512b versus 4K aligned pools for an in-depth discussion and benchmarks.
10. More Extensive Benchmarking
In our follow-on post, we tune our ZFS fileserver for optimal iSCSI performance.
1 These numbers are not terribly exact. To overcome being artificially limited by the CPU, we were forced to run 8 benchmarks in parallel. This had two serious shortcomings:
- The individual benchmarks weren't synchronized—benchmarks finished as much as ten seconds apart. While one benchmark was finishing up its rewriting portion, another had already moved on to the reading portion, causing a distortion in the usage pattern.
- The numbers weren't derived by summing the numbers from a single run of 8 benchmarks. Instead, all the benchmark results were aggregated, and the median 8 values were taken and summed.
For those interested in the raw benchmark data, they can be seen here.
2 We feel that double-parity RAID is a safer approach than single-parity (e.g. RAID 5). Adam Leventhal, in his article for the ACM, describes the challenges that large capacity disks pose to a RAID 5 solution. A NetApp paper states, "… in the event of a drive failure, utilizing a
SATA RAID 5 group (using 2TB disk drives) can mean
a 33.28% chance of data loss per year" (italics ours).
3 We aren't concerned about a non-optimal configuration (i.e. the number of disks (less parity) should optimally be a power of 2)—we have reservations about the statement, "the number of disks should be a power of 2 for best performance". A serverfault post states, "As a general rule, the performance boost of adding an additional spinddle [sic] will exceed the performance cost of having a sub-optimal drive count". Also, we are enabling compression on the ZFS volume, which means that the stripe size will be variable rather than a power of 2 (we are guessing; we may be wrong), which de-couples the stripe size from the disks' block size.
Calomel.org has one of the most comprehensive set of ZFS benchmarks and good advice for maximizing the performance of ZFS, some of it not obvious (e.g. the importance of a good controller)
Let's party like it's Windows 99
StartsWith("Windows 9")
There's a rumor going around that the reason Microsoft is skipping version 9 because there's so much code out there that checks to see if the OS version starts with the string: "Windows 9" (to check for 95 and 98)
Going on a product hunt: Notion
This week, the Product Manager Practice at Labs reviewed Notion, a new home management sensor and platform that promises to be open, flexible, and attainable for all. They have an extremely successful kickstarter campaign going on right now. ,
If you didn't catch the post two weeks ago, recently the Labs PM's have been trying a bit of an experiment: we critique products on Product Hunt over lunch. We have started to refer to these exercises as "product hunts." For 60 minutes, we dissect the product, business model, and technology, and throw our thoughts on mural to post here.
Check out this week's critique in the mural below.
The PM hunters this week: @rheakaw, @addisonhuddy, @kirkhendrickson, @gregoehmen, @lcddave, and @jfraser
Great Things Come in Small Sizes: Writing Stories that Work for your Team
When I tell people a big part of my job as a Product Manager is to write stories, I tend to be met with blank stares or quizzical looks. But if you've been anywhere near a project at Pivotal Labs, you'd know that stories are the life's blood of the development process.
Simply put, stories are features that are broken up into small pieces of work. For example, "As a user, I want to log-in to the website, so that I can see my homepage." These are written by PMs and logged in a Tracker tool. Dev's then "pick up" these stories and use them to direct their work. A list of stories is called the Backlog and reading a Backlog should give someone a general idea of the product that is being built. There are a number of benefits to clients that stories provide.
- Stories provide transparency. Stakeholders can read the stories in laymen's terms, and ask questions about what is there and what is not.
- Stories provide control. Clients can look at how stories are prioritized in the backlog and have meaningful conversations about why certain features are more important than others.
- Stories help lower risk. Clients often have limited resources at their disposal and delivering smaller pieces of work at a rapid pace helps clients get their products in front of their audience faster.
When we work with clients that are new to working in an Agile environment, we explain user stories by presenting INVEST.
- Independent
- Negotiable
- Valuable
- Estimable
- Small
- Testable
Out of these, the word "small" is a bit quixotic because the appropriate story size is a range with both an upper and lower bound. So what is a good story size and what are the tradeoffs? At Pivotal, we prefer to have stories that are estimated to take less than 2 pair days. This suits our goals, but because the size range can vary between methodologies and practitioners, we get a lot of questions around what is correct versus not correct. Here is a quick rundown of what we see at Pivotal when we use small stories.
- Flexibility in planning, prioritizing, and cutting scope. One of the important skills we push our clients to develop is to see the complexity and cost of their vision.
- Greater accuracy of the velocity. Velocity tends to be more accurate when the stories are finer grained, because there is less likely to be hidden complexity and issues.
- Forces earlier and better understanding of the overall system.
As mentioned this process of turning stories into as small bits as possible has its trade-offs. Obviously the more moving pieces that you introduce into a process the more complex things can become. Each story becomes part of a larger picture and it is easy to get lost in the leaves. It's also quite easy to have stories get duplicated, as well as have certain stories be blocked by work that is not completed yet. But PMs should rigorously audit their backlogs to make sure that all stories are relevant and usable. Most stories should be written within a few weeks of when a Dev would pick them up.
So what does this look like in practice? After an inception, the project team has a list of Epic stories. These are the higher-level stories out of which smaller stories are created. Here's an illustration of this breakout process.
"Shopper should be able to recommend a product to a friend."
After discussing the "how" of this story it can be broken up into smaller stories that capture facets of how a user will accomplish this task.
"Shopper can provide an email address of their friend."
"Shopper can provide a customized message when recommending something to a friend."
"A link is sent to the friend of shopper that links back to the recommended product."
…and so on and so forth.
1 and 2 points story are generally the most common. 3 points story also occur regularly, but much less frequently. Higher points like 5 and 8 are rare and generally are because there's technical unknowns and risks. At the same time, Pivotal Tracker assumes a starting velocity of 10 points, which also tends to be median for a pair. This translates to stories generally being about 1 pair day or less. Only rarely are stories at 2 pair days or more. Of course this is the estimate, and not the actual amount of time spent and this can change, shift or vary, but the team will learn to adjust estimates as the project moves forward.
Ultimately breaking up stories into the smallest possible increments does is makes it possible to predict with some accuracy when certain features will be complete. It's never an exact science, and unforeseen things arise that can set predictions off track BUT Product Managers and Devs are able to control the size and breadth of stories. As development is often an uncertain practice, teams should grab onto the practices that help them gather more insight, more transparency and more control wherever and whenever they can. So…keep your stories small.
*Note: This post was started by Brendan Kao and finished/edited by Rosemary King an indeterminate amount of time later.
It's never too late for a StandUp email!
iOS 8.0.1 failed – 8.0.2 is on the way!
Apple is planning to take a second crack at updating the newly-released iOS 8, which it yanked yesterday after widespread reports of it affecting cell service, mostly in newer iPhone 6 and 6 Plus models, as well causing problems with its fingerprint reader, Touch ID.
Users tweet about iPhones Bending in their Pockets
"In a few months when you wonder why hipsters are wearing fanny packs, this will be the reason #BendGate"
The End of Black Holes
Friday: Armando Fox at WF
Armando Fox, famed Berkeley professor, Scientific American 50 notable along with Steve jobs, teacher of Mikey, Vinson, Spore, and Tsilliacos, will be visiting on Friday evening. He is looking forward to meeting as many of us as possible, sharing his research, chatting about computer history, and getting feedback from you on his Software Engineering course (and MOOC) that features JR in the book.
10/01: SOLID Study Group
Week 1: S(ingle Responsibility)
Week 2: O(pen/Closed)
Week 3: L(iskov Substitution)
Week 4: I(nterface Segregation)
Week 5: D(ependency Inversion)
White paper: http://www.objectmentor.com/resources/articles/Principles_and_Patterns.pdf
Videos: http://cleancoders.com
Startup the Party: SF x Tokyo Underground Conference
Last week, some of our industry's best entrepreneurs from around the world met in Tokyo for the world's first underground conference. This weeklong event brought together people who work and play in the startup scene, dance music community and those making immersive guerrilla art.
Participants who live in these three communities tend to be smart and creative community leaders. These are people who are hungry to see the world in new ways and want to share those experiences with new people.
Pivotal Labs was an essential sponsor for this event and made it possible to bring the vision together and introduce Janice Fraser as a mentor to run her world famous ideation and synthesis workshops.
The event was hosted by yours truly for SF and in Tokyo by Keigo Fukugaki (honeywedding.jp founder and architect for buildings like Facebook Tokyo) and Alisaun Fukugaki (finance oddball and active community builder).
Our goal for the conference was to break the startup silos in Tokyo by injecting the social energy and experience from our entrepreneurs in San Francisco. We also wanted to help San Francisco techies return home recharged with new inspiration to do meaningful work in a city that's sometimes bloated or jaded from empty startups. In the end, we wanted to craft a space to help our guests make real connections that would last for not weeks or months, but decades.
We started the conference by taking participants to a remote, special underground techno festival in the Naeba Greens forest several hours outside Tokyo. It's cited as being one of the best sound experiences in the world. Labyrinth boasts 24 Funktion One speakers perfectly tuned at an intimate 2,500 person outdoor single-stage venue. It's is not your typical party. We began here to help our SFers not only adjust to the timezone but for us to truly get to know each other and start building a tribe.
We returned to Tokyo beaming with joy but ready to work. The session began with panel discussions about the tech scenes in Tokyo and San Francisco. The afternoon reintroduced Lean Startup methodologies with the Stanford Design School Wallet activity. Participants were put in pairs, one member from the West and one from the East.
They interviewed one another about what's inside their wallets to practice interviewing and empathy. Based on their findings each person they had exactly seven minutes to prototype something new and better. What they did here was learning about their users and making fast product decisions which was essential for the following days.
We all know real learning happens by doing and being out in the real world.
We sent small teams into the field for ethnography to practice observation and breaking assumptions. They went to Tokyo's Love Hotels, Sex Shops, Maid Cafes, Cat Cafes, Harjuku, one of the busiest train stations in the world, boutiques and one dollar shops.
The groups came back with lots of learnings but not yet findings. Pivotal Labs helped bring our very own Janice Fraser to do the workshop she's run for startups around the world and even the White House. In just two hours, she helped these teams extract hundreds of learnings and synthesize them into one user-centered idea they were going to prototype the next day.
Each of these incredible days ended with a private dinner at Tokyo's best restaurants. We needed this to decompress from each day. Spending time together outside work helped us get to know people in different teams and understand each others as people and representatives of our cities.
By now we've partied together, asked hard questions of each other and found new ways to think about our own homes and other cities in new ways (whether it be Tokyo or SF).
On the final day, each team had seven hours to create a prototype and 20×20 PechaKucha presentation.
A PechaKucha presentation is 20 slides with 20 seconds each. The presentations are primarily visual and the slides advance automatically, so everyone really had to know their stuff. But that is why we brought the best and the brightest.
Participants created smart travel guides, 3D renderings of shopping rest stations, secret car-services for Love Hotel guests, sex-toy parties appropriate for women in Japan, remote cat cafes and more. What stood out about these prototypes is that they came from real needs from real people based on what the conference participants learned in the real world the day before.
The PechaKucha talks brought over 200 people from all over Tokyo in a room packed shoulder-to-shoulder and a line out the door. What we reminded the audience was that Alisaun, Keigo and I are not here to create the Startup Scene in Japan. We created this conference for everyone in that room to meet each other and build the community there together. We came to Startup The Party and give the community ownership to everyone.
After several days of hard smart work, we took everyone to see what's happening in the underground art scene of Tokyo.
The latest projection, Bction (like one step after Action), took over a building that was set to be demolished due to earthquake codes. Before the destruction, the Bction crew brought the best graffiti artists around Tokyo to use the stripped building as a blank canvas. And on the first floor, each of us got to leave our own mark.
The days following included hand-crafted grilled sanma fish and a spaceship boat cruise designed by the same manga artists who did Daft Punk's Discovery Album.
We're oodling with ideas for next year. Should it be in Tokyo? Croatia? Amsterdam? New York? What if we brought Japanese artists to San Francisco and explored how to reinvigorate the art scene juxtaposed against Silicon Valley. There's a lot to explore and we'd love to hear your thoughts and ideas about where to next Startup The Party.
Thank you again Pivotal Labs for sharing our vision and helping Janice get all the way to Tokyo. Needless to say, bringing the these communities together charged us with a lot of energy and inspiration to do work that is useful and meaningful.
Each of us came away with the reminder to get out of our comfort zone at work and play. Here's to being better people and advocates for our clients, users, and communities.
Agile vs. Lean vs. Lean Agile
Agile and Lean have been around for decades. Their marriage for software development has a long history as well. Yet, there is still a lot of confusion around what the difference is between them and how they work together.
I'm by no means the world's expert on either topic, but I'm often part of a conversation with clients or PM friends where the confusion around the terms is discussed. It came up three times this week, so I figured it was time for a post about my views on what each term means.
AGILE: A development process that emphasizes short iterations and focuses on delivery of functional software.
Flavors of Agile may include continuous deployment/integration, test driven development, pairing, scrums, sprints, or many other facets that are too long to list here.
LEAN: A process framework where there is an attempt to minimize risk and waste while maximizing customer value.
It is often achieved through a tight feedback cycle with minimal investment between loops. Lean protocols have been employed to optimize manufacturing, construction, and pretty much any business process you can think of.
LEAN AGILE: The marriage of Agile development iterations with Lean validation practices.
Here's how this works:
- Establish a hypothesis
- Figure out the smallest thing needed to test it
- Build that thing in an iterative way
- Always be working towards functional software
- Repeat for each feature, epic, and product
As mentioned earlier, I'm not an expert on this, and would love people's feedback on how what I've written should be adjusted.
Toucan Tuesday
Friday: Armando Fox at WF
Armando Fox, famed Berkeley professor, Scientific American 50 notable along with Steve jobs, teacher of Mikey, Vinson, Spore, and Tsilliacos, will be visiting on Friday evening. He is looking forward to meeting as many of us as possible, sharing his research, chatting about computer history, and getting feedback from you on his Software Engineering course (and MOOC) that features JR in the book.
10/01: SOLID Study Group
Week 1: S(ingle Responsibility)
Week 2: O(pen/Closed)
Week 3: L(iskov Substitution)
Week 4: I(nterface Segregation)
Week 5: D(ependency Inversion)
White paper: http://www.objectmentor.com/resources/articles/Principles_and_Patterns.pdf
Videos: http://cleancoders.com


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A. Fillinger Inc., a fourth generation family business and custom cabinetry and millwork company, received award recognition at the Milwaukee/NARI-sponsored 2012 Wisconsin Remodeler of the Year Awards (WRA) presented January 18, 2013.
The company received a Gold Award in the Entire House $500,000 – $1,000,000 category for a project it completed in conjunction with Gabor Design Build in Mequon. The project included a full kitchen remodel, butler's pantry, and removing the old sunroom to add on the breakfast room with fireplace and the great room with an Irish pub-themed wet bar. The kitchen features vaulted ceilings and a cupola, a unique copper range hood, a large island with butcher-block cutting counter, and a centerpiece radial island. The project also featured a guest bathroom and bedroom remodel, the addition of two bedrooms, and converting the old children's bedrooms into their bathroom, hallway, and a master walk-in closet.
In addition, the company received Milwaukee/NARI's Distributor of the Year Award, which recognizes a member company that has demonstrated a strong commitment to NARI, to the remodeling industry, and to the local community. A. Fillinger was honored for being a quality members since 1991, for being a product donor to the Milwaukee/NARI Foundation Rummage Sale, sponsor for the Golf Outing, a prize donor to the association's membership recruiting blitz, Great Giveaway participant, a supplier to many association members, and company representatives were on the board of directors, the technology task force, and helped judge remodeling award entries.
Established in southeastern Wisconsin in 1938, A. Fillinger Inc. was one of the early ACE Hardware affiliates and has more than 20,000 products on-hand. The millwork division specializes in custom cabinetry and mouldings.
A. Fillinger, located at 6750 N. 43rd St. in Milwaukee, can be reached at 414-353-8433 and online at www.afillinger.com and on Facebook, Twitter, LinkedIn, Pinterest, and Houzz.
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kitesurf & snowkite comps
Kitesurfing videos
Portuguese professional kiteboarder Inês Correia joins North Kiteboarding team.
If you're equipped with the right gear a light wind session can be quite fun. Heinar Brandstötter pumped a 16m kite and went shredding with 9 knots.
Indonesia is an amazing archipelago known for its beautiful beaches, perfect waves and wind. In this video Bertrand Fleury and Tuva Jansen show us what it's like to kitesurf in paradise.
Watch this short video filmed in French Polynesia. White sand beaches and beautiful blue lagoons where the wind is pumping are a perfect destination for every kitesurfer.
"Saudade" is the brand new movie by Nobile Kiteboarding and it presents the Saudade collection – Uniao, Pro, Beleza and Separa – four product lines inspired by Brazil of the sixties, when the country celebrated …
Short edit picturing Martin Racz, a Swedish kitesurfer from Malmö, riding at his home spots in Sweden.
The name "Ragnarok" stems from an incident in Norse mythology, describing the last battle between the good and evil Gods, where only the heroes of the battlefield survive.
This video is all about flying high in Ireland. Filmed in Our Ladys Island Lake, in Wexford it is packed with some sick jumps.
Know who are the kiteboarders who compete for the 2015 Red Bull King of the Air title.
Andre Magarao shot and edit Gisela Pulido and Paula Novotná new movie, "Like two drops of water".
Gisela and Paula are very good friends and last season they traveled together.
Part 1 of an amazing trip to Africa starring Airush team Germany Constantin Fühner and Jan-Tobias Weitkamp. Watch the boys exploring the beautiful spots of Namibia, Botswana and Zimbabwe.
Registration is now open for the first-ever North American endurance snow kite event.


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Let's Talk Tomatoes
I've been on parental leave with the birth of our first child (woohoo!) and have been able to spend some time planning this year's garden. What kind of tomatoes will you plant this year? What experiences have you had with different varieties?
Last year I grew brandywines and green zebras, along with one Roma plant I got as a leftover seedling from a friend. The zebras did almost nothing, but the brandywines and Romas were pretty decent.
This year I've pledged to do more and better. I've picked up some heirloom seeds of German strawberry and rieslingtraube (grape) tomatoes. Anyone have experience growing these in Oregon? What else should I try? I'll be trying the zebras again in a sunnier spot.
With the explosion of tomato varieties in the past ten years, perhaps "tomato fatigue" has set in as a topic of discussion among general gardeners who do not specialize in that plant.
Unless there are dozens of responders, there is usually little overlap in varieties grown in a small gardening group because of the myriad choices available.
Territorial Seed in the southern W. valley trial-grow many of the seeds they offer and those would be a good choice for you. Good luck with your tomatoes this year, we are due for a reasonable spring season.
Romas have been reliable here in Portland the past five years.
I already responded to a similar thread, below. You may have more heat so can grow some things that take longer growing seasons. My favorites have been in the heart, plum, and determinate areas after too many cool summers in a row.
Here is a link that might be useful: other tomato thread
Coincidently, a "Green Zebra" grocery store is opening up in my neighborhood, and it has been named after the tomato.


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Unprofessional Fridays: 03/27/2015
Become Premium to Watch
Hotline Miami's thrillingly brutal gameplay is stretched to the point of breaking in this aesthetically pleasing, but otherwise disappointing sequel.
Battlefield Hardline did not crash during our tests and appears to function precisely as expected at this time.
There's a word for games like The Order: 1886. Rental.
Game »
consists of 3 releases.
Released Feb 24, 2011
A musical, stop motion adventure game about a case investigated by gender- neutral gumshoe Dominique Pamplemousse.
A point-and-click adventure game from Wadjet Eye Games. It takes place in a post-apocalyptic world where only machines remain.
A traditional point & click adventure game with a few unique twists
In this adventure game from Icebox Studios and Wadjet Eye Games, Brain, the worst wrestler in Wrestle Zone, gets kidnapped after winning the championship belt and it's up to his friends to find him.
The fourth entry into the Blackwell adventure franchise.
An explosion outside 21st century New York cop Jake McCorly's apartment sets up a larger mystery in this scifi, cel-shaded adventure game.
Travel into the memories of your patients to find out what went wrong one dark night in this psychological adventure game from House of Tales.
Blackwell Unbound is a prequel to The Blackwell Legacy adventure game and is the second game in the Blackwell series. Set in 1973, medium Lauren Blackwell (Rosangela's aunt) along with spirit guide Joey Mallone, help ghosts achieve closure and "move on" from the mortal world, leading to a larger mystery.
The Blackwell Legacy stars Rosangela Blackwell as she dives into her recently deceased aunt's old life and aids some ghosts back to the other side with the help of Joey, a family spirit guide.
A Rabbinically themed point-and-click adventure, the first from Dave Gilbert and Wadjet Eye Games.
A gritty, violent adventure game set in a futuristic city. A lowly bartender must assassinate seven high profile targets who are plotting to destroy the 'Dreamweb' - the source of all balance in the universe.
A classic point-and-click adventure game developed by Revolution Software in 1994 as a collaboration between game designer Charles Cecil and acclaimed graphic artist Dave Gibbons.
It's 2142 and the player is Conrad B. Hart, an agent for the Galaxia Bureau of Investigation. He must recover his lost memories to save Earth before it's too late.
Loosely based on the 1984 William Gibson novel of the same name. This adventure game has you playing as a cyber hacker attempting to earn a living by hacking BBSs and eventually into cyberspace, where you battle AI.
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New Jersey > West New York > Truck Repair
We found 8 shops in the West New York, NJ area that are related to Truck Body Repair. You can sort these Truck Body Repair results by distance and rating to find the mechanic you're looking for. If you believe there is an error within the Truck Body Repair results for West New York, NJ, please contact us.Sort By:
Final Touch Collision and Auto located at 6116 Broadway in West New York, NJ services vehicles for Auto Parts, Oil Change and Lube, Towing Service, AC and Heating Repair, Alignment Repair, Alternator and Starter Repair, Appearance and Protection, Auto Body Repair, Auto Glass Repair, Auto Inspection, Auto Repair, Brake Repair, Audio and Video Installation, Car Detailing, Clutch Repair, Collision Repair, Custom Painting, Cylinder and Block Repair, Diagnostic Services, Electrical Repair, Emissions Testing, Engine Repair, Fabrication and Restoration, Fuel Injection Repair, Handicap Vehicle Conversions, Interior Cleaning, Interior Repair, Mobile Auto Repair, Mufflers Repair, Paintless Dent Repair, Radiator Repair, Retail Tire, Service Stations, Electric Car Repair, Speedometer Repair, SUV Repair, Tire Balancing, Trailer Repair, Transmission Repair, Truck Body Repair, Truck Lettering, Truck Parts, Truck Repair, Truck Service Station, Truck Detailing, Tune up, Truck Dealers, Auto Auctions, Auto Trailer Dealers, Van Dealers, Used Truck Dealers, ATV Dealers, Used Car Dealers, Auto Dealers, RV and Camper Dealers, Trailer Dealers, Window Tinting, Windshield Repair, Salvage Yard, Used Car Parts, Exhaust Repair, Mobile Truck Repair, Fleet Services, Tractor Trailer Repair, Mobile Tractor Trailer Repair, Mobile Glass Repair, Lift Gate Repair, Mobile Oil Change, Diesel Engine Repair, Trailer Fabrication, Trailer Reconditioning, Mobile Brake Repair, Smog Test, Truck Engine Repair, Catalytic Converter Repair, Steering Repair, Suspension Repair, Scooter Dealers, Moped Dealers, Car Accessories, Car Accessory Installation, Car Wash, Mobile Detailing, Truck Wash, Frame Repair, Differential Repair, Transfer Case Repair, Axle Repair, Motorcycle Dealer, High Performance Parts, Headlight Restoration, Timing Belt Replacement, Head Gasket Repair, Boat Dealers, Mobile Tire Service, Truck Tire Repair, Roadside Assistance, Tire Changes, Jump Starts, Fuel Delivery, Hydraulic Repair, Drive Shaft Repair, Truck Accessories, Truck Accessory Installation, Custom Wheels, Factory Wheels, Wheel Repair, Car Alarm, Car Alarm Installation, Engine Installation, Cluster Repair, Truck Inspection, Sensor Repair, Machine Shop Services, General Maintenance, Body Work and Paint, Custom Work, Upholstery, Jet Ski Dealers, Hybrid Repair, Chair Lift Repairs, Trailer Storage, Catalytic Converter Recycling, Scrap Metal Recycling, Golf Cart Repair, Golf Cart Sales, Power Window Repair, Car Battery Installation, Paint Protection Film, Refrigerated Transport Repair, Hail Damage Repair, Truck Modification, Wrecker Service, Diesel Emissions Testing, Forklift Service, Forklift Repair, Forklift Maintenance, Torque Converter Repair, High Performance Modification, Transmission Coolers, Welding, Heavy Duty Towing, Scratch Removal, Truck Bed Liner Installation, Cummins Engine Repair, CV Axle Repair, Remote Starter Installation, Go-Cart Sales, European Car Repair, Tire Repair. Call (201) 854-3474 to book an appointment or to hear more about the services of Final Touch Collision and Auto.
Ramdel Collision located at 6204 Kennedy Boulevard West in West New York, NJ services vehicles for Collision Repair, Truck Body Repair. Call (201) 662-1191 to book an appointment or to hear more about the services of Ramdel Collision.
Zorrilla Auto Body located at 6313 Hudson Avenue in West New York, NJ services vehicles for Alignment Repair, Fuel Injection Repair, Radiator Repair, Truck Body Repair, Tune up. Call (201) 869-7317 to book an appointment or to hear more about the services of Zorrilla Auto Body.
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|Length: 23:16
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