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RUAH COMMUNITY SERVICES Getting By… Getting Ahead A guide to concessions and other ways of keeping costs down MARCH 2010 Ruah Community Services Unit 67 Plaistowe Mews, 102 Railway Parade, West Perth 6005 Email: firstname.lastname@example.com RUAH COMMUNITY SERVICES Ruah Community Services is committed to working in partnership with individuals marginalised by mainstream society to enable them to overcome their disadvantage, improve the quality of their lives, enhance their spirit and participate more fully in the community. Ruah services support people to: • Address homelessness and accommodation vulnerabilities; • Break the cycle of domestic or family violence; • Achieve an improved quality of life in their mental health recovery journey; • Reduce the impact of poverty and find pathways to mainstream opportunities; • Address problematic substance use; • Make the transition from prison into the community; and • Access employment and education opportunities. Getting By…Getting Ahead A guide to concessions and other ways of keeping costs down This guide is for people living on a low income. It was originally prepared following a Ruah Mental Health Pathways to Opportunities Project in which participants and workers from Ruah programs were consulted. It has since been modified and expanded. This guide includes information about useful concessions and other ways of getting by on a low income that people are already tapping into, information which people requested to be included, and information about new services and programs. A big THANK YOU to everyone who contributed. This guide is intended to benefit people living on a low income and, as such, users are welcome to copy and distribute the information it contains. This guide, and other useful publications, are available for free download by following the links from: www.ruah.com.au/page/Publications Ruah has decided to up-date the information in this guide annually while it has capacity for the task. Please help to keep it up to date: If you are aware of, or if you find out about, a service or concession that should be in this guide, please fill in the Update Form at the back of this guide, or contact: Ruah Community Services Ph: 9485 3939 Fax: 9481 0808 E-mail: firstname.lastname@example.com. TABLE OF CONTENTS GETTING AROUND ...................................................................................... 1 PLACES TO BUY CHEAP FOOD .................................................................. 3 LOW COST OR FREE MEALS ...................................................................... 4 EMERGENCY RELIEF .................................................................................. 8 HELP AFTER A DEATH .............................................................................. 14 PETS............................................................................................................ 14 MANAGING BILLS AND DEBTS ................................................................. 15 LEGAL ADVICE AND INFORMATION ........................................................ 17 LOOKING GOOD ......................................................................................... 20 PARENTING ................................................................................................ 22 HOUSING AND ............................................................................................ 24 HOUSING COSTS ....................................................................................... 24 GARDENING, HOME HELP AND MAINTENANCE .................................... 27 SUPPORT AND ADVOCACY SERVICES FOR TENANTS ........................ 28 GETTING AN EDUCATION ......................................................................... 30 COMMUNITY EDUCATION ......................................................................... 32 COMPUTERS AND INTERNET ACCESS ................................................... 34 GENERAL HEALTH ..................................................................................... 36 MENTAL HEALTH ....................................................................................... 38 HEALTH ISSUES ......................................................................................... 41 COMPLEMENTARY THERAPIES ............................................................... 43 SUBSTANCE USE ....................................................................................... 44 GETTING AROUND Resource Information Contact Details RIVERVIEW CAR PROGRAM Ph: 9416 0100 Restores donated cars and gives them to those in need. You 1 Thorogood St CARS will need to fill out an application form and if you are Burswood accepted to the program, you may have to wait for up to 12 www.riverview.org.au months for a car. Contact Monday to Thursday. DEPT OF PLANNING AND INFRASTRUCTURE Ph: 13 11 56 If you have a Pensioner Concession Card, you may be able CAR to get a 50% discount on the licence component of your car www.dpi.wa.gov.au REGISTRATION registration. If you receive a Disability Support Pension, you may get 100% off the licence component of your car registration. Companion cards are for people with significant and Ph: 1800 617 337 COMPANION permanent disabilities who require support to participate in www.wa.companionca CARD activities, services or for travelling. The companion card can rd.asn.au PROGRAM provide access to the carer companion for reduced or no cost. There is no charge for a Companion Card. DEPT OF PLANNING AND INFRASTRUCTURE Ph: 13 11 56 DRIVER'S If you have a Pensioner or Seniors Concession Card, you LICENCE may be able to get a 50% discount on your driver's licence. www.dpi.wa.gov.au DEPT FOR CHILD PROTECTION Ph: 9222 2555 EMERGENCY Some financial assistance may be available to people who, TRAVEL due to an unforeseen crisis, are stranded and do not have www.dcp.wa.gov.au sufficient funds to pay travel costs. AUSTRALIAN TAXATION OFFICE Ph: 13 28 66 You may be able to purchase a motor vehicle GST FREE, if GST you have "lost the use of one or more limbs which prevents www.ato.gov.au EXEMPTION the use of public transport." Current disability certificate required. CENTRELINK Ph: 13 2717 If you need help to use, or are unable to use public transport MOBILITY www.centrelink.gov.au to get to and from work, voluntary work or training you may ALLOWANCE be able to get an extra payment of between $79.30 and $111 per fortnight. ACROD Ph: 9242 5544 You may be able to get a Parking Permit if you need a wider PARKING than usual parking bay to transfer in and out of a car, or if www.app.org.au you find it difficult to walk more than 50 metres. BUSES, TRAINS AND FERRIES Ph: 13 62 13 If you have a Pensioner Concession or a Health Care Card www.transperth.wa.go you are eligible to travel at concession rates. v.au FREE TRAVEL ENTITLEMENTS Ph: 13 62 13 WA Seniors, Aged and Disability Support Pension concession card holders can travel FREE on all Transperth www.transperth.wa.go services between 9am and 3.30pm Monday to Friday, and v.au PUBLIC all day Saturday, Sundays and Public Holidays. A Smartrider TRANSPORT is required. For an application form, phone, see the Website, or go to your nearest Transperth Information Centre. TRANSPERTH SMARTCARDS Ph: 13 62 13 Buying a Smartrider card will give you a 15% discount on your fares. If you use Direct Debit to put money on your www.transperth.wa.go card, you get a 25% discount. Students get 50c fares during v.au the school year (excluding Saturdays and Sundays). Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 1 PUBLIC TRANSPORT AUTHORITY Ph: 9326 2000 SERVICE: Monthly Pass providing unlimited travel on West Parade buses, trains and ferries. East Perth ELIGIBILITY: People receiving a Disability Support Pension who are working or volunteering for at least 8 hours a week www.transwa.wa.gov. in an approved organisation. au Forms available for volunteers from participating organisations. Organisations may contact the Public Transport Authority for more information. HACC SERVICE PROVIDERS Ph: 9222 4060 Transport assistance for the frail aged and disabled. Your Local Council may be able to provide you with more www.health.wa.gov.au SHOPPING, information about local services. Also see page 27. /hacc MEDICAL PEOPLE WHO CARE (INC) Ph: 9379 1944 TRANSPORT Minimum fee charged based on kilometres, for the frail aged 48 James Street and moderate/severely disabled to attend medical/health Guildford related appointments or recreational/social activities. www.peoplewhocare.o rg.au TRANSWA Ph: 1300 662 205 WA residents only. If you have a Pensioner or Health Care Card you may be able to get 50% concessions on country www.transwa.wa.gov. TRAVEL services (rail and coach). au IN WA GREYHOUND AUSTRALIA Ph: 13 14 99 If you have a Pensioner Concession or Health Care Card you may be able to get a discount on country bus routes. www.greyhound.com. Contact Greyhound for more information. au GREAT SOUTHERN RAILWAYS Ph: 13 21 47 (The Ghan, The Indian Pacific and The Overland) TRAVEL If you have a Pensioner Concession Card, you may be able www.gsr.com.au OUTSIDE WA to get a discount between Perth and other capital cities and www.trainways.com.a Alice Springs. u DEPT OF TRANSPORT Ph: 9218 3654 If you are unable to use public transport due to a severe 1300 660 147 disability, you may be able to receive discounted taxi 20 Brown Street TAXI USERS vouchers. Application forms are available on line. East Perth SUBSIDY SCHEME www.transport.wa.gov (TUSS) .au/taxis/15155.asp Email: passengerservices@tr ansport.wa.gov.au Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 2 PLACES TO BUY CHEAP FOOD Area Information Contact Details Crossways Pantry Ph: 9495 2033 ELIGIBILITY: City of Armadale residents with a Pension or Shop 18 Westfield ARMADALE Health Care Card. Shopping Centre Wed and Fri ................................................ 9.30am-11.30am Westfield Road Westfield Foothills Food Centre Ph: 9453 6320 FORRESTFIELD ELIGIBILITY: Pension or Health Care Card 57 Hale Road Thu and Sat .................................................. 9.00am-12noon Forrestfield Port Care Ph: 9433 1391 ELIGIBILITY: Pension or Health Care Card Corner Wray Ave and FREMANTLE Low Cost Supermarket. Food parcels with referral from Hampton Rd Centrelink. Fremantle Tue-Fri ........................................................ 10.00am-4.00pm www.portcare.com.au MANKARA (at Southcare) Ph: 9450 6233 ELIGIBILITY: Low Income 54 Bickley Cres MANNING Mon-Fri .......................................................... 8.30am-2.00pm Manning www.southcare.org.au TJ's Shop n Save Ph: 9271 1766 Mon-Fri .......................................................... 9.00am-5.30pm 58 Eighth Ave MAYLANDS Sat ................................................................. 9.00am-1.00pm Maylands www.tjs.net.au TJ's Shop n Save Ph: 9250 1759 Mon-Fri ......................................................... 9.00am–5.00pm 2/52 Helena St MIDLAND Sat ................................................................. 9.00am-1.00pm Midland www.tjs.net.au ROCKINGHAM LOW COST FOOD CENTRE Ph: 9592 6060 ELIGIBILITY: Pension, Health Care or Seniors Card Unit 4/29 Hurrell Way ROCKINGHAM Wed-Fri ....................................................... 8.30am-12.45pm Rockingham Tue ............................................................. 9.00 am-12.30pm BARGAIN BOX Daughter of Charity Op Shop Second hand clothes and bric a brac Good condition Bargain Prices Monday to Saturday 421-423 Oxford Street Mt Hawthorn Phone: 9443 9968 Volunteers Welcome Donations Welcome Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 3 LOW COST OR FREE MEALS Meal Information Contact Details CHRISTIAN OUTREACH CENTRE Ph: 9399 8890 or Free tea and coffee in a friendly and welcoming 9399 2508 environment. Social discussion group Wednesdays. 38 Marion Street Armadale Tue ............................................................... 9.00am-4.00pm Email: Wed.............................................................. 9.00am-12noon email@example.com TRANBY DAY CENTRE Ph: 9220 1200 FREE breakfast – cereal and toast, tea and coffee Unit 6, 5 Aberdeen Sandwiches – 2 rounds for 50 cents. Cans $1. Street Mon-Fri........................................................... 7.00-12.00 am East Perth ST PATRICK'S COMMUNITY SUPPORT CENTRE Ph: 9430 4159 FREE (Mon-Fri) Mon-Sat ............................................................ 8.00-8.30am 12 Queen Victoria Sun.................................................................... 9.00-9.30am Street Fremantle RUAH CENTRE Ph: 9328 7682 BREAKFAST Drop in for free tea or coffee. Also see page 14 33 Shenton St Mon-Fri......................................................... 9.00am-1.00pm Northbridge SALVATION ARMY SOUP PATROL Ph: 9442 5777 FREE soup and rolls at these times/locations: Perth Wellington Square .................................................... 8.00am Supreme Court Gardens.................................. .8.30-9.00am CITIPLACE Ph: 9325 3264 or $5.50 with Seniors / DSP Card 9325 3688 Mon-Fri............................................................ 8.30-10.00am Upper Level All day – tea/coffee and cake $3 City Rail Station Complex Perth CHRISTIAN CENTRE FOR SOCIAL ACTION Ph: 9472 4227 FREE tea and coffee, biscuits, toast Old Post Office Mon-Fri......................................................... 9.00am-4.00pm Building 879 Albany Highway (corner Canterbury Tce) East Victoria Park Over 220 schools in Perth are now providing nutritious Enquire at your child's BREAKFAST breakfasts for children through Red Cross and Foodbank school. 4 KIDS programs. CHURCHLANDS COMMUNITY SERVICES Ph: 6241 2700 FREE 154 Balcatta Road Wednesday Café ..................................... 11.00am-12.30pm Balcatta HAROLD HAWTHORNE HOME AND COMMUNITY CARE Ph: 9470 1155 LUNCH Fresh cooked 3 course lunch $7.50. Phone to book 2 Memorial Avenue Mon-Fri Carlisle COOLBELLUP BAPTIST CHURCH Ph: 9337 8936 FREE hot lunch 70 Waverley Road Wed Coolbellup SALVATION ARMY COMMUNITY LUNCH Ph: 9527 3460 FREE Corner Read Street Tuesdays ................................................... 11.00am-12noon and Wilmott Drive Free bread Tuesdays and Fridays. Cooloongup Closed January Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 4 CHRISTIAN CENTRE FOR SOCIAL ACTION Ph: 9472 4227 FREE Old Post Office Mon-Fri.................................................................... 12.30pm Building 879 Albany Highway (corner Canterbury Tce) East Victoria Park ST PATRICK'S CARE CENTRE Ph: 9430 4159 3 Course Meal $4.00 (Mon-Fri) Mon-Sun .................................................. 11.45am-12.30pm 12 Queen Victoria Street Fremantle THE JUICY BEETROOT CAFE Ph: 9433 4488 All salads and hot food are half price after 3pm. Tum Tum Tree Lane 132 High St, Fremantle LUNCH (across from Tropicana café) SALVATION ARMY COMMUNITY LUNCH Ph: 9398 2244 $5 three course meal 42 Goodall Street Every second Thu ..................................................... 12noon Gosnells (*note: closed January) CAFÉ LIA Ph: 9390 5388 FREE MEALS Cnr Lake and Centre Tue .................................................................... 5.00-7.00pm Roads Kelmscott GENESIS Ph: 9227 1780 Meals in the Park Cnr Newcastle and Mon-Fri...................................................................... 12noon Beaufort Sts Northbridge RUAH CENTRE Ph: 9328 7682 Weekly cooking classes (food included). Phone for more 33 Shenton Street information. See also page 14. Northbridge PASSAGES DROP IN-CENTRE Ph: 9228 1478 ELIGIBILITY: 12-25 years and homeless. 22 Palmerston Street FREE. Phone to discuss joining this program. Northbridge Tue Cooking Class ........................................... 1.00pm start Friday BBQ ..................................................... 11am-1.00pm ANGLICAN PARISH OF KWINANA Ph: 9419 2065 FREE light lunch available Tuesdays and Thursdays Cnr Chisham Ave and Bickner Way Parmelia CITIPLACE Ph: 9325 3264 or $6.50 9325 3688 Mon-Fri....................................................... 11.00am-1.30pm Upper Level Seniors / DSP Card City Rail Station Complex Perth EARTHWISE COMMUNITY ASSOCIATION Ph: 0422 941 492 $3.00 Lunch Thursdays 315 Bagot Road (behind the pink church) Subiaco MEETING PLACE CAFE Ph: 9390 0590 Special of The Day $10.00 for pensioners Shop2 Westfield Mon-Fri......................................................... 8.00am-3.00pm Shopping Centre Sat................................................................ 9.00am-1.00pm Westfield Road Westfield LORIKEET CLUBHOUSE Ph: 9381 9144 From $3.00 (Need to order by 10.45am) 104 Cambridge Street Tue-Fri ......................................................... 9.00am-4.30pm West Leederville Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 5 MARKETS Some outlets in market food halls reduce meals to half price just before closing time. Most markets are open Thursday – Sunday. Phone to find out what time your local market food hall closes. RAINBOW PROJECT LUNCHES Ph: 9450 3905 Friendship-focused lunches are held by the Rainbow Email: Project in Manning, Wembley Downs, Gosnells, Maylands, rainbow@unitingcare Duncraig, Claremont and Mandurah. west.org.au Gold coin donation. CLAREMONT/NEDLANDS: CLAREMONT/ Fortnightly Thursdays ............................................. 11.30am NEDLANDS 324a Stirling Highway DUNCRAIG DUNCRAIG Fortnightly Tuesdays .............................................. 11.30am Cnr Wandoo Road and Manuka Place GOSNELLS: GOSNELLS First and Third Tuesdays ........................................ 11.30am Corner Bert and Hicks Streets MANDURAH: MANDURAH Fortnightly Wednesdays ......................................... 11.30am 156 Pinjarra Road MANNING: MANNING Fortnightly Wednesdays ......................................... 11.30am 19 Pether Road MAYLANDS: MAYLANDS Fortnightly Wednesdays ......................................... 11.30am 2 Rowlands Street WEMBLEY DOWNS: WEMBLEY DOWNS Second and fourth Tuesdays ................................... 12 noon 130 Calais Road CELEBRATE RECOVERY Ph: 1300 727 766 FREE Halal 3 course meals Banksia Grove Mon and Wed ................................................... 4.00-5.30pm Community Centre Grass Tree Bend Banksia Grove ST BARTHOLOMEW'S Ph: 9323 5100 $8.00 78 Brown St Every day .................................................................. 5.30pm East Perth FREE RED CROSS SOUP PATROL Ph: 9325 5111 Every day Fremantle Beach St (near ferry) ................................................ 7.00pm Ellen St (opposite Christian Brothers) ...................... 7.15pm EVENING MEAL Short St (near Spare Parts Puppets) ........................ 7.30pm Chester St (cnr Lefroy St) ......................................... 7.45pm Goldfield House (South Tce and Douro Rd) ............. 8.00pm ST ALBAN'S SOUP KITCHEN Ph: 9328 8071 FREE 423 Beaufort St Sat..................................................................... 5.30-7.00pm Highgate Talk and Tucker Last Tue of each month ............................................ 6.30pm CAFÉ LIA Ph: 9390 5388 FREE soup kitchen, games and music. Cnr Lake and Centre Tuesdays .......................................................... 5.00-7.00pm Roads Kelmscott Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 6 THE SHOPFRONT Ph: 9371 9109 Financially disadvantaged people can enjoy a free evening 170 Whatley Cres meal in a relaxed, homely and welcoming environment. Maylands Mon ........................................................................................ (opposite Maylands ..................................................................... 6.30pm-8.30pm train station) Tue and Wed ............................................... 6.00pm-8.00pm SALVATION ARMY MEDINA Ph: 9439 1585 Community Dinner $2 55 Medina Ave Tuesdays .................................................................. 5.00pm Medina VICTORY LIFE CENTRE Ph: 9202 7111 King's Cafe 1 Neil Street FREE Evening Meal Osborne Park Tuesday ......................................................... 5.00 – 6.30pm www.victorylifecentre. com.au FREE RED CROSS SOUP PATROL Ph: 9325 5111 Every Day Perth 482 Murray Street ..................................................... 6.45pm The Esplanade (car park opposite Wesfarmers) ................ 7.00pm Wellington Street (near park left of YHA) ......................... 7.15pm 110 Goderich St ........................................................ 7.30pm Wellington Square (next to toilets, Hill St) ....................... 7.45pm 191 Newcastle St ...................................................... 8.00pm EARTHWISE COMMUNITY ASSOCIATION Ph: 0422 941 492 First Friday of the month. 315 Bagot Road $5 evening meal with music (come and play) (behind the pink church) Subiaco CHRISTIAN CENTRE FOR SOCIAL ACTION Ph: 9472 4227 Wed (after optional 5.30 pm worship) ....................... 7.00pm Old Post Office Building 879 Albany Highway (cnr Canterbury Tce) East Victoria Park MANNA INDUSTRIES Ph: 0410 506 038 Free evening meal Weld Square Park Sunday to Friday ....................................................... 5.00pm Beaufort Street Perth Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 7 EMERGENCY RELIEF Area Information Contact Details ADVENTIST DEVELOPMENT AND RELIEF AGENCY Ph: 9342 1460 Food Parcels Mon and Tue ............................................... 9.00am-2.00pm CENTRELINK CRISIS PAYMENT Ph: 13 28 50 If you have been forced to leave home through violence or extreme circumstances, or have been released from jail, you may be eligible for a one-off payment equal to a week of your basic Centrelink payment. Claims must be lodged within seven days of the extreme event. HUGS (HARDSHIP UTILITY GRANT) DCP 9222 2739 Provides (limited) grants to help pay utility bills for people in Synergy 13 13 53 genuine financial hardship (assessment criteria apply). Horizon 1800 267 926 Water Corp 13 13 85 Alinta 13 13 58 ST VINCENT DE PAUL Ph: 1300 794 054 ANYWHERE ELIGIBILITY: Open Mon-Fri 9am-1pm SERVICES: Blankets, clothing, furniture, food parcels, food www.vinnies.org.au vouchers, assistance with bills, information and referrals. Phone for a home visit. *Note: Assistance may be limited. SIGNPOSTS Ph: 9416 0100 ELIGIBILITY: Pension or Health Care Card, or those with an 1 Thorogood St unexpected change in circumstances. Burswood SERVICES: Assistance with bills and referrals to network www.riverview.org.au agencies. BY APPOINTMENT ONLY. DEPARTMENT FOR CHILD PROTECTION Ph: 9222 2555 ELIGIBILITY: People in emergency situations who have had or contact your nearest an unforeseen crisis. DCP office. SERVICE: Emergency Relief such as food vouchers and www.community.wa.go assistance with referrals. v.au/DCP/ContactUs/D CD_Metropolitan_Offic es.htm COMMUNICARE ARMADALE INFORMATION AND Ph: 9399 7977 REFERRAL SERVICE (CAIRS) (emergency relief and ELIGIBILITY: Low Income Earners living in Armadale area bills) experiencing temporary financial crisis. Ph: 9399 9617 SERVICE: Financial counselling, food vouchers, electricity (financial counselling) and gas bills, blankets. Phone Wed after 8.30 am for Emergency Relief. Phone for a Unit 2/3, 36-40 Bill Pay appointment between 10am and 2.30pm Mon and Commerce Ave Tue. Phone for a financial counselling appointment Wed and Armadale Thu between 9.30am and 3.30pm. SOUTHSIDE CARE Ph: 9390 0311 ARMADALE ELIGIBILITY: Residents of Armadale and Serpentine/Jarrahdale. HCC or Pension Card. SERVICE: Assistance with utility and phone bills, prescription costs, essential local travel costs. Budgeting advice. Food parcels – home delivered. Phone for appointment. CROSSWAYS COMMUNITY SERVICES Ph: 9495 2033 ELIGIBILITY: Low Income residents of the Armadale and Shop 18 Westfield Kelmscott areas. Shopping Centre SERVICE: Food parcels and emergency relief. Westfield Road Best phone Tuesdays for appointments: Westfield Wed, Thu, Fri ................................................... 9.30-11.00am Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 8 SALVATION ARMY Ph: 9497 1803 ELIGIBILITY: Health Care Card or Pension Card; Armadale 57 Braemore Street, and Serpentine/Jarrahdale Shire residents. Armadale SERVICE: Food vouchers, food parcels, Telstra vouchers (limited), clothing vouchers, limited furniture. Tue and Wed ................................................ 9.00am-12noon ATWELL FINANCIAL COUNSELLING SERVICE Ph: 9414 6302 Emergency relief – Hardship Utility Grants (HUGs) Alinta 1 Lombe Gardens ATWELL Assist and Power Assist, No Interest Loans (Health Care Atwell Card required), information and referral. Mon-Fri ......................................................... 9.00am-4.00pm SALVATION ARMY Ph: 9349 7488 ELIGIBILITY: Low Income, Health Care Card or Pension 10-18 Lavant Way Card Corner Princess Road BALGA SERVICE: Blankets, food parcels, assistance with bills, and Lavant Way financial counselling. Phone for an appointment. Balga Mon-Fri ......................................................... 8.30am-12noon Mon-Fri .............................................................. 1.00-2.30pm NEW LIFE WELFARE (WA) INC Ph: 9255 1039 ELIGIBILITY: Low Income Earners BELLEVUE SERVICE: Blankets, clothes, financial counselling, food parcels HOURS: 24 Hours 7 Days by phone appointment GOWRIE COMMUNITY SERVICES Ph: 9478 7500 ELIGIBILITY: Belmont City Residents with a Health Care 275 Abernethy Rd Card Cloverdale SERVICE: Emergency Relief, WA NILS loans and financial www.gowrie- counselling. Appointment necessary - ring first. wa.com.au Tue and Thu ................................................. 9.00am-12noon JACARANDA COMMUNITY CENTRE Ph: 9477 4346 BELMONT ELIGIBILITY: Belmont and surrounding areas. 146 Epsom Avenue SERVICE: Emergency relief, financial counselling, WA NILS Belmont loans, debt negotiation, assistance with utility accounts and Water Assist applications. Income management service for www.jacarandacommu clients referred by Centrelink (no geographical restrictions nitycentre.org.au on this service) Mon, Tue and Thu ........................................ 9.15am-5.00pm SALVATION ARMY Ph: 9458 1855 ELIGIBILITY: Open Lot 48 Dumond St BENTLEY SERVICE: Food parcels and vouchers. You must ring for an Bentley appointment. Wed ......................................................... 9.00am-12.00noon COMMUNICARE INC Ph: 9251 5777 ELIGIBILITY: Low income earners experiencing temporary 28 Cecil Avenue financial crisis. Cannington SERVICE: By appointment only - financial counselling, food vouchers, Bill Pay, blankets, prescriptions after appraisal. www.communicare.org Phone first thing in the morning on Tue or Thu for an .au appointment on Mon or Wed for Bill Pay, or Tue or Thu CANNINGTON mornings for Emergency Relief. MULTICULTURAL HOUSING SERVICES PROGRAM Ph: 9258 5188 ELIGIBILITY: Migrants and refugees 13/64-66 Kent Street SERVICE: Assistance with Telstra accounts. Negotiation of Cannington other accounts. Please phone first. www.mscwa.com.au Mon ............................................................... 9.00am-2.00pm Thu and Fri ................................................... 9.00am-4.00pm COOLBELLUP FINANCIAL COUNSELLING Ph: 9411 3850 ELIGIBILITY: Cockburn residents 219 Winterfold Rd SERVICE: Financial counselling. Assistance with Alinta and (temporary) COOLBELLUP Synergy Bills. Please phone first. 86 Cordelia Ave Mon-Fri ......................................................... 9.00am-3.00pm (usual address) Coolbellup Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 9 MULTICULTURAL HOUSING SERVICES PROGRAM Ph: 9375 2224 ELIGIBILITY: Migrants and refugees 64 Wellington Road DIANELLA SERVICE: Assistance with accounts. Please phone first Dianella Tuesday ........................................................ 8.30am-4.30pm www.mscwa.com.au DUNCRAIG INFORMATION AND CARE CENTRE Ph: 9448 5111 ELIGIBILITY: Open to residents of Joondalup Shire 29 Wandoo Road DUNCRAIG SERVICE: Food hampers, interest-free loans for household Duncraig goods. Tue, Thu, Fri ................................................ 9.00am -12noon SUSSEX ST COMMUNITY LAW CENTRE Ph: 6253 9500 ELIGIBILITY: Low Income, Victoria Park and surrounding 29 Sussex Street EAST areas East Victoria Park VICTORIA SERVICE: Assistance with Telstra and Utility accounts, food www.sscls.asn.au PARK vouchers, NILS loans, advocacy and referral. By appointment only. Ring Thu or Fri for appointment on Tue. Tue ............................................................. 9.30am-11.30am FOOTHILLS INFORMATION AND REFERRAL SERVICE Ph: 9359 1253 ELIGIBILITY: Residents of the Shire of Kalamunda 35 Edinburgh Road SERVICE: Food vouchers, assistance with bills, financial Forrestfield counselling www.firs.org.au Mon-Fri ......................................................... 9.30am-4.00pm FORRESTFIELD ST STEPHEN'S ANGLICAN CHURCH Phone: 9453 6786 ELIGIBILITY: Residents of Forrestfield and Wattle Grove SERVICE: Home delivered food hampers. Ring Tuesday only between 1pm and 2pm for delivery between 2pm and 3pm. PORTCARE Ph: 0407 727 455 ELIGIBILITY: Open www.portcare.com.au SERVICE: Food hampers by appointment ANGLICARE Ph: 9263 2000 FREMANTLE ELIGIBILITY: Open SMYL Building SERVICE: Food vouchers, and assistance with bills. Ring Fremantle Tue for appointment Thu. www.anglicarewa.org. au DAISY HOUSE Ph: 9247 9705 ELIGIBILITY: Open 1 Wade Court GIRRAWHEEN SERVICE: Food vouchers, food parcels, limited assistance Girrawheen with accounts Mon, Wed and Fri…….……………………….. . 9.30-11.30am SALVATION ARMY Ph: 9398 2244 ELIGIBILITY: Gosnells and surrounding areas 42 Goodall Street SERVICE: Emergency food only Gosnells Please ring first for appointment Wed and Fri………………..……….…… ....... 9.00am-12noon GOSNELLS COMMUNITY LEGAL CENTRE Ph: 9398 1455 ELIGIBILITY: Residents of Gosnells Shire. Suite 1, Gosnells SERVICE: Some emergency relief, Telstra and utility Lotteries House GOSNELLS accounts, information, advocacy, assisted referral. 2232 Albany Highway Tue, Wed, Thu, Fri...................................... 9.30am-12.30pm Gosnells Tue, Wed, Thu, Fri............................................. 1.30-3.30pm www.gosclc.com.au ALL SAINTS ANGLICAN CHURCH Ph: 9490 1931 ELIGIBILITY: City of Gosnells Residents only 42 Dorothy Street SERVICE: Food Hampers, Food Vouchers (Corner Hicks St) Mon and Fri .................................................. 9.30am-1.30pm Gosnells First 5 clients only PEOPLE WHO CARE INC Ph: 9379 1944 SERVICE: Furniture and other household items at very 48 James Street GUILDFORD reasonable prices. Low cost delivery can also be arranged. Guildford Mon-Fri ......................................................... 9.00am-4.00pm www.peoplewhocare.o rg.au Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 10 SALVATION ARMY Ph: 9401 3408 ELIGIBILITY: Residents of Heathridge and surrounding 36 Christmas Avenue areas with a Health Care Card or Pension Card Heathridge SERVICE: Blankets, clothing, food parcels/ vouchers, furniture, assistance with bills (limited). By appointment only. HEATHRIDGE Tue and Thu ............................................... 9.30am-12.30pm THE SPIERS CENTRE INC Ph: 9401 2699 Provides food vouchers and bill assistance. Financial 2 Albatross Court counselling also available. Phone for more information. Heathridge PAT GILES CENTRE Ph: 9300 0340 ELIGIBILITY: Women and children escaping domestic www.patgilescentre.or JOONDALUP violence who are clients of Pat Giles Centre. g.au SERVICE: Emergency relief, food packages, information and referral, counselling and child support unit CROSSWAYS COMMUNITY SERVICES Ph: 9495 2033 ELIGIBILITY: Residents of Armadale area who have a 157 Westfield Road Health Care Card or Pension Card Carmillo KELMSCOTT SERVICE: Food vouchers/parcels, assistance with telephone bills (limited) Wed-Fri ............................................................ 9.30-11.30am BOOGURLARRI COMMUNITY HOUSE Ph: 9350 6236 ELIGIBILITY: Langford and surrounding areas 82 Langford Ave SERVICE: Financial Counselling, advocacy and negotiation Langford LANGFORD with bills, budgeting assistance, No Interest Loans Scheme, Hardship Utilities Grants. Phone for an appointment. Mon-Fri ......................................................... 9.00am-4.00pm LEEMING ANGLICAN HAMPERS Ph: 0415 375 823 ELIGIBILITY: Residents of southern suburbs from Stock Road to Tonkin Highway, up to the airport. LEEMING SERVICE: Home delivered food hampers. Ring between 4pm and 6pm on Fri, or between 9am and 12 noon Sat, for delivery between 1pm and 4pm Sat. BLUE SKY COMMUNITY GROUP Ph: 9376 9999 ELIGIBILITY: Local/Low income (9am-3pm, Mon-Fri) SERVICE: Financial counselling clients may be able to 34 Dianna Crescent LOCKRIDGE access food vouchers and assistance with utility bills. Lockridge Mon, Tue and Thu ........................................... 9.00-10.00am www.blueskygroup.co Financial counselling by appointment. m.au WATTLE HOUSE COMMMUNITY CENTRE Ph: 9493 2447 (MISSION AUSTRALIA) 40 Orr Street ELIGIBILITY: Living in the City of Gosnells Maddington SERVICE: Food vouchers, financial counselling on referral. Tue and Thu - Appointments made on the day from 9.00am MADDINGTON DERBARL YERRIGAN HEALTH SERVICES Ph: 9452 5333 ELIGIBILITY: Clients of the Medical Service with a Pension Unit 1/3 Binley Place or Health Care Card Maddington SERVICE: Medical, food, account and transport assistance. Mon-Fri………………………..……...…… ..... 9.00am-4.00pm www.derbarlyerrigan.c om.au ST VINCENT DE PAUL WELFARE OFFICE Ph: 9535 9035 ELIGIBILITY: People living in Mandurah and surrounding 23 Davies Street areas. By appointment only. Mandurah MANDURAH SERVICE: Food vouchers, furniture, blankets and clothing. Assistance with utility accounts. Financial counselling. Referrals Mon-Fri……………………………...….... ..... 10.00am-1.00pm Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 11 WESTAUS CRISIS Ph: 9582 9920 ELIGIBILITY: Residents of the Peel region. Suite 3 Note* Clients assisted once per year only. Lotteries House STRICTLY BY APPOINTMENT 7 Anzac Place SERVICE: Food parcels and vouchers. Crisis payments Mandurah including assistance with rent arrears Mon, Tue and, Thu ..................................... 10.00am-12noon SOUTHCARE Ph: 9450 6233 ELIGIBILITY: City of South Perth Residents 54 Bickley Crescent SERVICE: Bread, food vouchers, limited assistance with Manning MANNING bills. Negotiation of accounts. Financial counselling by www.southcare.org.au appointment only. Mon–Fri ...................................................... 10.00am-1.00pm SALVATION ARMY FAMILY WELFARE CENTRE Ph: 9439 1585 ELIGIBILITY: Residents of Kwinana and surrounding 55 Medina Ave suburbs Medina MEDINA SERVICE: Blankets, clothing, food vouchers, furniture, assistance with Telephone (landline) bills. Fri................................................................ 9.00am-12.30pm MELVILLE CITIZENS RELIEF FUND Ph: 9364 0661 ELIGIBILITY: City of Melville residents only MELVILLE Financial counselling services by appointment. Emergency Relief available by appointment Mon-Wed ...................................................... 9.30am-1.00pm SALVATION ARMY Ph: 9305 2131 ELIGIBILITY: Must live locally and have a health care or 26 Jenolan Way MERRIWA Pension Card. Merriwa SERVICE: Emergency food only (enough for one day). Wed and Fri – Ring 9.30am for pick up by 12. KARNANY ABORIGINAL CORPORATION Ph: 9274 7929 ELIGIBILITY: Midland area 2/21 Spring Park Road SERVICE: Blankets, clothing, food vouchers and Midland assistance with bills. Tuesdays - by appointment only. Crisis Accommodation – Indigenous only MIDLAS Ph: 9250 2123 MIDLAND ELIGIBILITY: Low income residents of the City of Swan and 39 Helena St, corner Shire of Mundaring Great Eastern Hwy SERVICE: Telstra and utility accounts, financial counselling, Midland debt negotiation. Ring for an appointment. Mon-Fri……………………………………....... 9.00am-5.00pm www.midlas.org.au firstname.lastname@example.com SALVATION ARMY COMMUNITY CENTRE Ph: 9279 4500 ELIGIBILITY: Health Care Card or Pension Card. Morley 565 Walter Road East and surrounding areas. Morley MORLEY SERVICE: Blankets, clothing, food vouchers and parcels, prescriptions, financial counselling. Mon and Fri ..................................................... 9.00-11.00am UNITING AID Ph: 9344 3840 ELIGIBILITY: Living in the City of Stirling, Health Care Card 19 Monterey St or Pension Card. Limit to how much assistance clients can Nollamara NOLLAMARA obtain each year. SERVICE: Food parcels, assistance with electricity, gas and utility bills, blankets, clothing, chemist vouchers Tue and Fri ................................................... 9.00am-12noon MULTICULTURAL HOUSING SERVICES PROGRAM Ph: 9328 1544 ELIGIBILITY: Migrants and refugees 4 View Street SERVICE: Assistance with Telstra accounts. Negotiation of North Perth NORTH PERTH other accounts. Please phone first. Mon, Tue, Thu and Fri .................................. 8.30am-4.30pm www.mscwa.com.au Wed ................................................................. 8.30-11.00am Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 12 VICTORY LIFE CENTRE Ph: 9202 7111 ELIGIBILITY: Pension or Health Care Card 5-7 Neil St OSBORNE SERVICE: Food hampers, some clothing Osborne Park PARK Tue-Fri ........................................................ 10.00am-3.00pm www.victorylifecentre.c om.au ANGLICAN PARISH OF KWINANA Ph: 9419 2065 ALL SAINTS EMERGENCY RELIEF Cnr Chisham Ave and ELIGIBILITY: Pension or Health Care Card, Kwinana and Bickner Way PARMELIA surrounding areas Parmelia SERVICE: Clothing, food vouchers, food parcels, assistance with utilities accounts, financial counselling. Tue and Thu .................................................... 9.30-11.00am UNITING CARE WEST/CREDITCARE Ph: 9220 1288 ELIGIBILITY: Open SERVICE: Food vouchers/parcels, assistance with bills, blankets, financial counselling. By appointment only. Mon-Thurs .................................................... 9.30am-4.00pm HOPE INC (HELPING OUT PEOPLE EVERYWHERE INC) Ph: 9427 5013 ELIGIBILITY: Open 142 146 Beaufort SERVICE: By appointment only: Blankets, clothing, food Street parcels, assistance with bills Northbridge Appointments: Tue and Fri ................................ 1.00-4.00pm Phone Hours: Tue and Fri ........................... 9.00am-4.00pm Furniture Donations (pick up and delivery) PERTH 0403 782 116 SALVATION ARMY COMMUNITY SUPPORT SERVICES Ph: 9260 9599 ELIGIBILITY: Families or singles on low income. Pension or 333 William St Health Care card Northbridge SERVICE: Blankets, clothing, food parcels/ vouchers, beds, mattresses, assistance with bills (limited), furniture (DV or similar only). By appointment only. Mon-Fri ......................................................... 9.00am-12noon Mon-Fri .............................................................. 1.00-3.00pm RUAH CENTRE Ph: 9328 7682 ELIGIBILITY: Over 20 years, homeless or at risk of 33 Shenton St homelessness, on a low income, have drug or alcohol Northbridge problems. See page 14 for more information. SALVATION ARMY Ph: 9527 3460 ELIGIBILITY: Pension or Health Care Card. Rockingham Cnr Read Street and Shire only. Willmott Drive SERVICE: Food vouchers/parcels, assistance with bills Cooloongup (limited), blankets, clothing, furniture (limited), NILS loans. ROCKINGHAM By appointment only Tue and Fri ................................................... 9.30am-12noon ROCKINGHAM LOW COST FOOD CENTRE Ph: 9592 6060 Food vouchers available Wednesdays by appointment. Phone for appointment. ST ANDREWS ANGLICAN CHURCH Ph: 9493 5090 ELIGIBILITY: Residents of Thornlie, Maddington, Gosnells, Kenwick, Langford and Huntingdale. SERVICE: Home delivered food hampers Tue to Fri - Ring between 2pm and 3pm for delivery between 3pm and 5pm THORNLIE THORNLIE LIFE CENTRE Ph: 9459 8472 ELIGIBILITY: Thornlie residents only. Assessment criteria 319-323 Spencer apply. Road SERVICE: Crisis food parcels in conjunction with budgeting, Thornlie support and referrals. Mon, Wed and Thu ..................................... 10.00am-1.00pm Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 13 BEREAVEMENT ASSISTANCE PROGRAM Ph: 1800 854 925 This Program provides assistance in situations where there www.community.wa.g are insufficient funds in a deceased person's estate to pay ov.au/DCP/Resources for a funeral, and when the deceased person's family are /Bereavement_Assista unable to meet the funeral costs. Strict eligibility criteria nce_Program.htm apply. Phone for more information, see the website, or call HELP in to your nearest Department of Child Protection district office. AFTER A CENTRELINK Employment: If you are on a Centrelink pension or allowance or Carer 13 28 50 DEATH Payment, and your partner or child or the person you were Disability and Carers: caring for dies, you may be eligible for a lump sum 13 27 17 Centrelink bereavement payment, equal to 7 weeks of the Youth: 13 24 90 difference between what you would have got and your single rate. Or you may be eligible for an additional www.centrelink.gov.au allowance for 14 weeks. CAT HAVEN Ph: 9442 3600 Every year thousands of unwanted kittens are born in Perth 23 Lemnos Street that will never find homes. Sterilisation can solve this Shenton Park problem and it doesn't have to cost a lot. Low income people can get discounts on pet sterilisation www.cathaven.com.au and micro chipping by phoning the Cat Haven and quoting email@example.com the words 'Snip and Chip 2010' . .au RUBY BENJAMIN FOUNDATION Ph: 9405 3905 Dog sterilisation subsidy for pets of financially 23 Civic Drive disadvantaged people (pensioners, unemployed, low Wanneroo income families) PETS CITY OF STIRLING Ph: 9442 3600 Discount sterilisation and micro chipping for pets belonging to low income City of Stirling residents. CITY OF FREMANTLE Ph: 9432 9899 Sterilisation rebate available for pets of City of Fremantle residents. Includes both dogs and cats. Conditions apply. Phone for more information PEOPLE'S ANIMAL AID Ph: 0405 039 067 Very small organisation which may be able to contribute towards the cost of veterinary bills. Vet must be willing to work with the service. Phone for more information. THE RUAH CENTRE 33 Shenton Street Northbridge (catch the Blue Cat bus) Drop in 9.30am – 1 pm Monday to Friday Appointments 1.00 – 3.30pm Monday to Friday A SAFE, RELAXING AND FRIENDLY ENVIRONMENT WHERE STAFF CAN HELP YOU WITH YOUR NEEDS FREE ASSISTANCE / REFERRALS WITH ISSUES SUCH AS: • Income and budgeting problems • Housing (referrals to crisis accommodation, advocacy and assistance with Department of Housing applications) • Material assistance (referral for food parcels, bills etc) • Drug and alcohol concerns • General and Mental health concerns • Assistance to apply for Legal Aid etc TEA AND COFFEE. SHOWERS. TV/VIDEO. BOARD GAMES, CARD GAMES, JIGSAWS. RECREATION AND OUTINGS. COOKING CLASSES. Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 14 MANAGING BILLS AND DEBTS Resource Information Contact Details FINANCIAL COUNSELLORS Ph: 9325 1617 Financial Counsellors If you are having trouble making ends meet, or if you would Association of WA like support and help to manage your finances, make an www.financialcounsell BALANCING A appointment with a financial counsellor in your area. Phone ors.org BUDGET to find out your nearest service, or see the links on the websites. Ph: 9221 9411 Financial Counsellors Research Project www.fcrp.org.au Ask your bank about how you can minimise fees on your Police and Nurses account. Some CREDIT UNIONS and BUILDING Credit Society SOCIETIES charge lower fees than banks. Some do not Ph: 13 25 77 charge fees at all. www.pncs.com.au United Credit Union Ph: 13 25 85 BANKING www.unitedcredit.com. au University Credit Society Ph 9389 1011 www.unicredit.com.au Have regular amounts deducted from your Centrelink Ph: 13 28 50 if looking payment to cover your bills. Includes all bills, rent, for work childcare, fines, or loan repayments. This is a free service Ph: 13 24 90 for youth and can be arranged by phone. and student CENTREPAY Ph: 13 27 17 for disability, sickness and carers www.centrelink.gov.au CONSUMER CREDIT LEGAL SERVICE Ph: 9221 7066 Assists with problems with credit, banking and financial www.cclswa.org.au CREDIT CARDS services. Free telephone advice, representation, legal information and training. ENVIRONMENT HOUSE Brenda or Rob May be able to assist with FREE home visits to tell you how Ph: 9271 4488 you can save water, electricity and gas. Health Care Card 125 King William holders may receive FREE energy-saving products and Street ELECTRICITY some trade services. Bayswater GAS www.environmenthous e.org.au WATER HUGS (HARDSHIP UTILITY GRANT) DCP 9222 2739 Provides (limited) grants to help pay utility bills for people in Synergy 13 13 53 genuine financial hardship (assessment criteria apply). Horizon 1800 267 926 Water Corp 13 13 85 Alinta 13 13 58 Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 15 SYNERGY Ph: 13 13 53 If you hold a Centrelink, Veteran Affairs or Seniors Card Website: you are entitled to a rebate on your bill, and a further rebate www.synergy.net.au ELECTRICITY if you have dependent children. Speak with a Synergy worker about your particular circumstances. Centrepay: Synergy can help manage your bills by making regular Ph: 13 12 02 small deductions from your account through Centrepay. FINE ENFORCEMENT REGISTRY Ph: 1300 650 235 Most unpaid fines are sent to the Fine Enforcement 32 St Georges Terrace Registry after a period of time, after which the amounts may Perth increase. You can check if you have any outstanding fines FINES by phoning them – a good idea when you have moved www.justice.wa.gov.au house or changed your contact details. If you can't afford to pay your fine(s) in a lump sum, you can make a payment plan with the Fines Enforcement Registry. ALINTA Ph 13 13 58 If you experience any difficulties paying your gas bill, call one of Alinta's trained Customer Service Representatives to www.alinta.net.au arrange a plan that will take your individual circumstance into account. Alinta encourages regular deductions from GAS Centrelink payments through Centrepay. Bill Smoothing allows you to spread the cost of your annual gas account over 12 equal monthly payments. The monthly payment will be automatically deducted from your nominated savings, cheque or credit account (bank fees may apply – check with your bank). Paying your bills on time means that you avoid a late fee, Synergy: 13 13 53 which can be up to $15.00. If you can't pay by the due date, Alinta: 13 13 58 PROMPT phone the company beforehand and ask for a "time to pay" Telstra: 13 22 00 PAYMENT arrangement. Some companies even have a "prompt payment discount". DEPARTMENT OF HOUSING (HOMESWEST) Ph: Housing Direct If you live in a Department of Housing place you can pay 1300 137 677 RENT your rent by direct debit. No fee is charged if you go www.housing.wa.gov.a through Department of Housing (a fee may be charged if u you go through your Bank). TAX HELP Phone: 13 28 61 Network of community volunteers, trained by the Tax Office, www.ato.gov.au/individ TAX provide FREE help with tax returns to people on low uals/content.asp?doc= incomes, between 1 July and 31 October. /content/9172.htm BUNDLING Optus: 13 33 45 TELEPHONE You can save by having your home phone, mobile and/or Telstra: 13 22 00 internet with the same provider. AAPT: 13 88 88 WATER AUTHORITY Account Enquiries If you have a Pensioner Concession Card you are eligible Ph: 13 13 85 to receive a rebate of 50% on your annual service charges account, as well as a discount on consumption charges for Pensioners/Seniors the first 150kl (metro area). Ph: 1300 659 951 or Prompt Payment Discount 1300 130 920 All customers who pay their annual service charges and any outstanding charges before 31 July of current year are www.watercorporation. WATER RATES eligible for discount as shown on the account. com.au Equal payment plan You can have regular amounts deducted from your bank account so that you don't have to pay large amounts when bills are due. If you cannot pay the bill amount by the due date, phone the Water Corporation to make other arrangements. If you don't contact them, you will be charged interest on your account Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 16 LEGAL ADVICE AND INFORMATION If you need legal advice related to outstanding fines or debts, the following services may provide free advice and assistance. Community Legal Centres can also provide advice and information on a range of legal issues including domestic violence, family law, child support, and tenancy. Many provide Community Legal Education opportunities. Phone first to check if they can help you with your issue or contact the Community Legal Centres Association on 9221 9322 or see www.communitylaw.net: Resource Information Contact Details JACARANDA COMMUNITY CENTRE Ph: 9477 4346 ELIGIBILITY: Belmont and surrounding areas. 146 Epsom Avenue Debt negotiation, bankruptcy assistance, Department of Belmont BELMONT Housing appeals, advocacy with Department of Child www.jacarandacommu Protection nitycentre.org.au Mon, Tue and Thu ....................................... 9.15am-5.00pm FREMANTLE COMMUNITY LEGAL CENTRE Ph: 9432 9790 Restraining orders, family law matters, criminal injuries Shop11 Queensgate, compensation, tenancy- tenants only, welfare rights 10 William St FREMANTLE (Centrelink), financial counselling. By appointment only. Fremantle www.freofocus.com/fa cilities/html/fclc.cfm GOSNELLS COMMUNITY LEGAL CENTRE Ph: 9398 1455 Provides information, advice and ongoing assistance in Suite 1 family law, child support, welfare rights, tenancy, consumer Gosnells Lotteries credit and domestic violence. Mediation service. House GOSNELLS Representation in court available for restraining order 2232 Albany Hwy applications and defended hearings. Initial legal advice Gosnells available in minor criminal and civil law matters. Please ring www.gosclc.com.au first for appointment. WOMEN'S LAW CENTRE WA Ph: 9272 8800 Family law (children's issues), violence restraining orders, 920 Beaufort St equal opportunity law, criminal injuries compensation. Inglewood Women clients only. Email: email@example.com INGLEWOOD t.au EMPLOYMENT LAW CENTRE Ph: 1300 130 956 or Provides free telephone legal advice to disadvantaged 9271 7899 workers on all areas of employment law. Fact sheets and 920 Beaufort St, other resources available on line. Inglewood www.elcwa.org.au NORTHERN SUBURBS COMMUNITY LEGAL CENTRE Ph: 9301 4413 Family, civil and criminal issues. Specialist tenancy law Building 1 JOONDALUP service. Edith Cowan Uni 270 Joondalup Drive Joondalup BOOGURLARRI COMMUNITY HOUSE Ph: 9350 6236 Family Law and Personal Injury/Individual claims (held once 82 Langford Avenue LANGFORD per month). $20 for concession card holders, $50 non- Langford concession card holders. Phone for an appointment. PEEL COMMUNITY LEGAL SERVICE Ph: 9581 4511 Criminal, civil/administrative, family, generalist legal advice 2 Sutton Street MANDURAH service. Also assistance in areas including tenancy, Mandurah Centrelink, domestic and family violence, consumer debt www.peelcls.com.au etc. Phone first for appointment - Mon, Tue, Thu and Fri. MIDLAND INFORMATION, DEBT AND LEGAL Ph: 9250 2123 ADVOCACY SERVICE INC. 39 Helena Street Tenancy, domestic violence legal solicitor, disability Midland MIDLAND advocate, financial counsellor, emergency relief. www.midlas.org.au Email: email@example.com Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 17 NORTHERN SUBURBS COMMUNITY LEGAL CENTRE Ph: 9440 1663 MIRRABOOKA Family, civil, and criminal issues. 10 Cobbler Pl Specialist services: tenancy law, seniors law Mirrabooka WOMEN'S HEALTH SERVICE Ph: 9328 1117 WOMEN'S LEGAL REFERRAL SERVICE 93 Aberdeen Street NORTHBRIDGE Legal Advice and information for women on domestic Northbridge violence and property settlement. www.whs.org.au MENTAL HEALTH LAW CENTRE Ph: 9328 8266 Provision of free legal advice and representation for 33 Brisbane St involuntary patients in the mental health system. Where a Perth reasonable connection between the case and the www.mhlcwa.org.au consumer's mental health exist, provision of advice and Email: representation in other areas of law. email@example.com HEALTH CONSUMERS COUNCIL Ph: 9221 3422 Telephone information and referral service. Individual 1800 620 780 advocacy, Health Issues group. U13/14 Wellington Fair 40 Lord Street Perth www.hconc.org.au CASE FOR REFUGEES Ph 9227 7311 Provides services to refugees living in Western Australia. 245 Stirling St No advice given over the phone, ring for an appointment, Perth Mon-Fri...................................................... 9.30am–12.30pm www.caseforrefugees. Mon-Fri............................................................. 1.30–4.00pm org.au Email: admin@caseforrefuge es.org.au CITIZENS ADVICE BUREAU Ph: 9221 5711 Provides advice and information relating to most areas of 25 Barrack Street law including family, civil, consumer, vehicle accidents, Perth neighbourhood disputes, simple wills, powers of attorney www.cabwa.com.au and probate and letters of administration. Initial legal advice given, no legal representation. Some Family Court PERTH documents prepared. Mediation Service available at low cost – Family, Neighbour and Commercial. CONSUMER CREDIT LEGAL SERVICE Ph: 9221 7066 Assists consumers with problems with credit, banking and www.cclswa.org.au financial services. Assists by way of free phone advice, representation and legal information. DAYDAWN ADVOCACY CENTRE Ph: 9218 8035 Advocacy, lobbying, negotiation and support service for 9/5 Aberdeen Street homeless Indigenous families. Piccadilly Square Central Perth daydawn@perthcatholi c.org.au TENANTS ADVICE SERVICE Ph: 9221 0088 Information, advice, advocacy, public interest case-work, Country Freecall: education, training, publications, policy research and 1800 621 888 development, law reform and resourcing to locally based www.taswa.org tenancy and other community workers. WELFARE RIGHTS AND ADVOCACY SERVICE Ph: 9328 1751 Information, advice, advocacy and assistance with www.wraswa.org.au Centrelink issues and appeals and tenancy assistance four days per week. North of the River only. YOUTH LEGAL SERVICE Ph: 9202 1688 Legal information, advice and advocacy to young people www.youthlegalservice under 25 years in civil and criminal matters. Also inc.com.au representation in metropolitan Children's Courts. Financial Email: counselling to assist young people with debt issues. By yls@youthlegalservicei appointment only. nc.com.au Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 18 ABORIGINAL LEGAL SERVICE Ph: 1800 019 900 Provides legal advice, information, representation and 9265 6666 support to Aboriginal people in WA including criminal law, 7 Aberdeen Street family law, civil law and human rights. East Perth www.als.org.au LEGAL AID WA Ph: 1300 650 579 Free telephone and internet information about many areas www.legalaid.wa.gov.a of law. Eligibility criteria apply for advice, minor assistance u and representation. Specialist services include family and domestic violence; ADR; duty lawyer service at Family Court of WA; child support, immigration and youth law. PASSAGES Ph: 9228 1478 ELIGIBILITY: 12-25 years and homeless. 22 Palmerston Street Phone first to check times Northbridge LEGAL ADVICE AND INFORMATION ONLY: Fri ............................................................................ 10.00am STEP 1: Fri ............................................................................ 11.00am CENTRELINK: Mon ......................................................................... 11.00am Fri ............................................................................ 11.00am TRANBY Ph: 9220 1200 Centrelink Community team provides assistance with Unit 6, 5 Aberdeen completing forms. Street Mon-Thu.................................................. 8.00am-9.00am East Perth THE RUAH CENTRE Ph: 9328 7682 Centrelink Community Team provides assistance at the 33 Shenton Street Centre See also page 14 Northbridge Fri ............................................................... 9.00am-10.30am www.ruah.com.au SCALES COMMUNITY LEGAL CENTRE (Southern Ph: 9550 0400 Communities Advocacy, Legal and Education Service) Suite 3 St Nicholas Information and Referrals, Advice, Minor Assistance, Community Centre Casework, Community Legal Education, Law and Policy 14 Council Avenue Reform offered in the following areas of law: Rockingham ROCKINGHAM Civil law, Consumer, Criminal (Children's and Magistrates www.law.murdoch.edu Court), Family and Domestic Violence (restraining orders, .au/scales criminal injuries compensation, child protection, liaison with Email: Police), Equal Opportunity, Family Law relating to children, firstname.lastname@example.com. Immigration (refugee and asylum seeker), Driving Offences, au Tenancy (public and private tenants), Centrelink and Victims of Crime. SUSSEX STREET COMMUNITY LAW SERVICE Ph: 6253 9500 Generalist legal service providing advice and assistance in 29 Sussex Street VICTORIA civil, family and minor criminal law. Also provides specialist East Victoria Park PARK services in tenancy, welfare rights and financial counselling. Website: Income limits may apply. Statewide Disability Discrimination www.sscls.asn.au Unit (no income limits apply). Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 19 LOOKING GOOD Resource Information Contact Details CENTRAL INSTITUTE OF TECHNOLOGY Ph: 9427 3770 BEAUTY CLINIC Cnr Harold and Lord During TAFE semester only. Bookings essential Street Fri ............................................................... 10.00am-3.30pm Mt Lawley Sat ................................................................ 9.30am-12noon www.centraltafe.wa.ed u.au CHALLENGER INSTITUTE OF TECHNOLOGY Ph: 9239 8227 (Trainees supervised by professionals) 15 Grosvenor Street Prices vary – phone for information and bookings Beaconsfield or BEAUTY CLINIC Ph: 9335 8788 6-8 Cliff Street Fremantle www.challengertafe.w a.edu.au CITIPLACE Ph: 9325 3264 or Beautician. Removal of facial and eyebrow hair. 9325 3688 Approximately every 2 months (appointment necessary) Upper Level From $5.00 if you are a pensioner City Rail Complex Perth POLYTECHNIC WEST Ph: 9207 4449 (Apprentices supervised by professionals) 18 Loxwood Road Prices vary according to what you would like to have done. Balga Book in advance. Mon-Thu....................................................... 8.00am-3.30pm CHALLENGER INSTITUTE OF TECHNOLOGY Ph: 9239 8227 (Trainees supervised by professionals) 15 Grosvenor Street Prices vary according to what you would like to have done. Beaconsfield Book in advance. Ph: 9335 8788 6-8 Cliff Street Fremantle www.challengertafe.w a.edu.au CITIPLACE Ph: 9325 3264 or HAIRDRESSING Professionally trained hairdressers 9325 3688 If you are 55 years or over, or you are receiving a DSP Upper Level pension you can have your hair done. Both male and City Railway Station female. Prices begin at $12.50. Complex Daily ......................................................... 8.30am to 2.45pm Perth (Closed on Public Holidays) POLYTECHNIC WEST Ph: 9374 6361 (Trainees supervised by professionals) Cnr Lloyd Street and Prices vary according to what you would like to have done. Eddie Baron Drive Book in advance. Midland Mon-Thu................................................... 8.00am to 2.00pm TAYLOR WEIR SCHOOL OF HAIRDRESSING Ph: 9227 6911 Low Cost Haircuts performed by apprentices Level 1 Appointments only William St Arcade Mon-Fri......................................................... 8.00am-12noon 189 William Street Mon-Fri......................................................... 1.00pm-5.00pm Northbridge MIND BODY LIFE www.mindbodylife.co HEALTHY Website with information tailored for people living with m.au EATING mental illness re physical health and well being. Information on nutrition and physical activity. Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 20 NUTRITION AUSTRALIA www.nutritionaustralia. Information about nutrition, healthy eating, meal planning org and physical activity. GO FOR 2 AND 5 www.gofor2and5.com. Recipes and information about healthy eating au CHRISTIAN OUTREACH CENTRE Ph: 9399 8890 or Free showers and washing facilities. Free coffee and tea in 9399 2508 a friendly environment 38 Marion Street Tue ............................................................... 9.00am-4.00pm Armadale firstname.lastname@example.com RUAH CENTRE Ph: 9328 7682 Free Showers. Towel, shampoo and soap provided. See 33 Shenton St also page 14. Northbridge Mon-Fri......................................................... 9.00am-1.00pm PASSAGES Ph: 9228 1478 ELIGIBILITY: 12-25 years old 22 Palmerston Street SERVICE: Showers and Laundry Facilities Northbridge Mon-Thu....................................................... 9.00am-12noon SHOWERS and, Mon-Thu........................................................... 1.00- 4.00pm LAUNDRY Fri ................................................................. 9.00am-1.00pm FACILITIES GENESIS Ph: 9227 1780 Showers and Laundry facilities 108 Beaufort Street Monday to Friday ....................................... 10.00am-2.00pm Northbridge HOPE INC (HELPING OUT PEOPLE EVERYWHERE INC) Ph: 9427 5013 Free Showers, soap and towels ...................... 1.00-3.30pm. 142 146 Beaufort St Northbridge CITIPLACE REST CENTRE Ph: 9229 2989 ELIGIBILITY: Open. 50c entry. Perth Train Station SERVICE: Toilets, baby changing facilities, hoist for the Concourse disabled, showers (before 9pm, $5 soap and towel). Perth TRANBY Ph: 9220 1200 50 cent shower and shave facilities Unit 6 Mon-Fri...................................................... 7.00am-12.00 am 5 Aberdeen St East Perth LOCKERS ALEXANDER LIBRARY BUILDING Alexander Library Lockers: You will need a $1 coin which is refunded when Northbridge you have finished with the locker. (next to Perth Train Station) CITIPLACE REST CENTRE Ph: 9229 2989 Lockers $10 per day .................................... 7.30am-9.45pm Perth Train Station Concourse Perth Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 21 PARENTING Resource Information Contact Details DEPARTMENT FOR CHILD PROTECTION Ph: 9222 2555 BABY If due to unforeseen circumstances, you cannot afford baby Crisis Care on 9223 FORMULA formula for your child and it is urgently needed, you may get 1111 or 1800 199 008 help to buy the formula. www.dcp.wa.gov.au You may be eligible for Child Care Benefit if you pay for Ph: 13 61 50 approved or registered child care, and your child has been CHILD CARE immunised. You must be working, studying or training for at www.centrelink.gov.au BENEFIT least 15 hours per week. There may be some exceptions, contact the Family Assistance Office at Centrelink for more information. Many organisations provide free toys, Christmas presents Local Council and food hampers for children and families at Christmas www.dlgrd.wa.gov.au time. Contact your nearest Emergency Relief Agency for St Vincent de Paul more contact information – see page 8. Ph: 9475 5400 CHRISTMAS Salvation Army Ph: 9442 5777 RIVERVIEW COMMUNITY SERVICE Ph: 9416 0100 Tree of Hope Christmas Program. Hampers and gifts may 1 Thorogood St be available. Referrals from agencies only - no self-referral. Burswood Phone for more information. www.riverview.org.au ELIGIBILITY: To be paid Baby Bonus, you must claim Centrelink through the Family Assistance Office within 52 weeks of the Ph: 13 61 50 child's birth or of the child being entrusted to your care. A www.centrelink.gov.au Family Means Test applies. BABY BONUS SERVICE: A total payment of $5185 (paid in 13 fortnightly instalments) is to help with the extra costs of a new baby. Payment is made into a bank or credit union account. MATERNITY You may get Maternity Immunisation Allowance if your child Centrelink is fully immunised between 18 and 24 months and between Ph: 13 61 50 IMMUNISATION 4 and 5 years. The allowance is paid in two amounts of www.centrelink.gov.au ALLOWANCE $122.75 per child. A free metro based outreach service for young parents and Ph: 9442 3444 MERCY YOUTH singles aged 18-25 needing support in their own place to 18 Barrett Street SUPPORT maintain an independent lifestyle. For example, parenting Wembley SERVICE skills, budgeting, tenancy training and much more. Phone www.mercycare.com. and ask for the Youth Services Referral Officer au MULTI- ISHAR Ph: 9345 5335 CULTURAL Family Support programs including workshops and women's 8 Sudbury Place support groups. Phone for more information. Mirrabooka WOMEN'S www.ishar.org.au HEALTH Email: CENTRE (Inc) email@example.com PARENTING WA Ph: 6279 1200 Individual sessions on parenting, parenting workshops, 28 Alvan Street information and referral to other family and parenting Mount Lawley services. PARENTING CENTRECARE PARENT LINK SERVICE Ph: 9440 0400 Free home visiting and parenting groups for people who 12 Brewer Place want to find alternative ways of parenting when they are Mirrabooka experiencing difficulties with their children 0-6 years. www.centrecare.com. au Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 22 GOSNELLS WOMEN'S HEALTH SERVICE Ph: 9490 2258 Family and relationship counselling costs only $10 per year Suite 7, Level 1 for members. Building Stronger Families program also Gosnells Community holds many parenting classes and events, such as cooking Lotteries House, for babies and toddlers, how to read to your child and many 2232c Albany Hwy other topics throughout the year. Phone for more Gosnells information www.gwhs.com.au PREGNANCY ASSISTANCE Ph: 9328 2929 Free pregnancy testing and support. Provides help with 195 Lord St infant formula and when available: baby furniture, clothing East Perth and accommodation. PREGNANCY PREGNANCY PROBLEM HOUSE Ph: 9344 8110 ASSISTANCE Free pregnancy testing and support, counselling and 342 Wanneroo Rd information. Material assistance in crisis circumstances. Nollamara Earn while you learn program (see Community Education www.pregnancyproble Section, page 32, for more info). Gift at birth. mhouse.org Midwife available Tue ........................... 10.00am-12.00noon Toy Libraries are a great way to provide kids with a variety Ph: 0417 884 687 of quality toys at a low cost. To find your nearest toy library www.waatl.org.au TOY LIBRARIES contact your local council or the WA Association of Toy Libraries Perspectives on children, families and mental health is a resource unit working to support the capacity of the health and human services sectors in Western Australia to work together to improve outcomes for children and families where a parent experiences a mental illness. Perspectives arises from the work of the WA Children of Parent with Mental Illness (COPMI) Project. This work was initiated by the then Office of Mental Health in the commissioning of the Pathways to Resilience report (Office of Mental Health 2002) which describes the vulnerabilities of this group of children and their families and the systemic and clinical issues that impede service delivery and good outcomes. The name Perspectives on children families and mental health is a very deliberate choice. It recognises that all services, sectors, professional and consumer and carer points of view are important if we are to further our understanding and ability to respond to children and families and the recovery journey. Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 23 HOUSING AND HOUSING COSTS Resource Information Contact Details ST BARTHOLOMEWS HOUSE Ph: 9323 5100 Males over 18 years only. Phone for information about the 78 Brown Street referral process and waiting list. East Perth Crisis rooms (shared) $24 per night or $336 per fortnight; includes all meals etc. After 28 days, single rooms may be available for $385 per fortnight. YMCA – JEWELL HOUSE Ph: 9325 8488 Males and Females over 18 years of age 180 Goodrich Street East Perth CROFT Ph: 9370 4292 Males and females over 18 years of age, and couples. 833 Beaufort Street Please phone first. Inglewood 55 CENTRAL INC. Ph: 9272 1333 Males over 18 years only. Eligibility – diagnosed mental Cnr Guildford and illness. Ring for information about the referral process Peninsulas Roads and/or a referral form. Maylands TANDERRA MEN'S HOSTEL Ph: 9271 1209 Short term, shared accommodation for males over 18 68 Guildford Road years, homeless or at risk of homelessness. Phone for Mt Lawley information about referral and assessment processes. $347.20 per fortnight includes full board and lodging. LENTARA MEN'S HOSTEL Ph: 9328 3102 Males over 18 years only. Referral from medical practitioner 9 Aberdeen Street ACCOMMO- may be required if mental health issues present. Perth DATION $25 per night shared room. $180 per week single rooms. $30 refundable key deposit. Charges include meals, linen, shower and laundry facilities. Support workers available. FOUNDATION HOUSING Ph: 9227 6480 Provides long term affordable accommodation to low to 131 Brisbane Street middle income individuals and families. Types of housing Perth include boarding houses, bedsits, units, townhouses and www.foundationhousin houses. g.org.au PERTH INNER CITY YOUTH SERVICES Ph: 9388 2792 or Medium to long term accommodation service for youth aged 9228 2791 16-25 years. 22 Blencow Street West Leederville Pillar Program for 15-18 year olds who suffer mental health issues and face homelessness. Includes accommodation, Ph: 9228 2893 living skills, drug and alcohol and family counselling. GRACEVILLE CENTRE Ph: 9328 8529 Refuge for women 25 years and over with or without children. $10 per night single plus $5 each child over 2 years. $20 per week refundable key deposit. Charges include meals and other necessities. Support services available. No boys over 12 years. Strictly no drugs or alcohol. Phone for information about the assessment and referral processes. DEPARTMENT OF HOUSING Ph: 9476 2444 Offers bond assistance as an interest-free loan to help people obtain accommodation in the private rental market. www.housing.wa.gov.a BOND The loan is repaid in regular payments of at least $25 per u/404_446.asp ASSISTANCE fortnight by direct debit. Applicants must meet public housing income and asset limits, and should be 16 years or over. Apply at any Department of Housing office. Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 24 WESTAUS CRISIS Ph: 9582 9920 HOMELESS Prevention of homelessness program in the Peel Region. Suite 3 PREVENTION 2 crisis houses (subject to availability). Phone for more Lotteries House SERVICES information. 7 Anzac Place Mandurah WA NILS Ph: 1300 365 301 The WA No-Interest Loans Scheme provides interest-free HOUSEHOLD loans for the purchase of essential household goods. You www.wanils.asn.au GOODS must be on a low income (eligible for a Health Care Card), and have been living in the same property for three months. FIRST HOME OWNERS' GRANT Ph: 9262 1299 or The First Home Owners' Scheme provides for a grant Toll Free: designed to help people purchase or build their first home. 1300 363 211 It is not a loan and does not need to be repaid. www.dhw.wa.gov.au/4 04_658.asp KEYSTART: OBTAINING A HOME LOAN Ph: 1300 578 278 Keystart is an initiative of the West Australian Government Website set up to assist West Australians into affordable housing. www.keystart.com.au Keystart will assess your income and other commitments to determine the amount you may be eligible to borrow. ACCESS HOME LOANS Ph: 1800 001 722 ELIGIBILITY: People on disability support benefits and their www.keystart.com.au carers receiving a pension. For more information, SERVICE: The Access Home Loan Scheme helps people see the Access Home with disabilities buy their own home or modify an existing Loans page under private home to cater for their needs. Keystart. GOODSTART Ph: 1300 366 055 This loan can help Department of Housing tenants and non- Website first homebuyers purchase from 60% share in an ex-DoH www.keystart.com.au HOME rental property. The remaining share is owned by the DoH (follow the links to the OWNERSHIP and can be purchased by the borrower at a later date. GoodStart page) OPTIONS RENTAL SALES SCHEME Ph: 9222 8148. ELIGIBILITY: A minimum period of three years continuous Country callers tenancy with the DoH and no interest in any lot of Ph: 1800 093 325 residential land. Sufficient income to repay the home loan. No current arrears or other debts to DoH – including water consumption debts. SERVICE: Eligible DoH tenants can purchase their rental property (if it is available for sale). Purchasers may receive a grant of up to $3000 for stamp duty, valuation and settlement fees and a discount for any approved capital improvements they have made to the property. SOLE PARENT FAMILY HOME LOAN ASSISTANCE Ph: 1300 578 278 SCHEME This scheme can provide assistance for sole parents and www.keystart.com.au their kids to stay in the family home where there has been a relationship breakdown (or a partner dies). ABORIGINAL HOME OWNERSHIP SCHEME Ph: 1800 306 877 This scheme is designed to assist Aboriginal and Torres Strait Islander people to buy a home of their own. The www.keystart.com.au scheme offers a shared equity loan and a low deposit loan. SYNERGY Ph: 13 13 53 Health Care and Pensioner Concession Card holders are entitled to reduced meter testing fees and rebates on www.synergy.net.au account establishment fees/supply charge. If you have POWER dependent children you are entitled to further rebates. Speak with a Synergy worker about your particular circumstance and payment options if you are having difficulties. Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 25 HUGS (HARDSHIP UTILITY GRANT) DCP 9222 2739 Provides (limited) grants to help pay utility bills for people in Synergy 13 13 53 genuine financial hardship (assessment criteria apply). Horizon 1800 267 926 Water Corp 13 13 85 Alinta 13 13 58 THERMOREGULATORY DYSFUNCTION ENERGY Ph: 9262 1373 SUBSIDY SCHEME If you have a pension/concession card, and you have a www.dtf.wa.gov.au/cm serious medical condition that means you can't regulate s/content.aspx?id=169 your body temperature, you may be eligible for a subsidy to 1 help pay for heating/air-conditioning. Strict eligibility criteria apply. Phone the Office of State Revenue for more information LIFE SUPPORT EQUIPMENT ENERGY SUBSIDY Ph: 9262 1373 If you have a pension/concession card, and you require life www.dtf.wa.gov.au/cm support equipment (such as a ventilator, oxygen s/content.aspx?id=128 concentrator or feeding pump), you may be eligible for an 0&terms=Life+Support energy subsidy. Strict criteria apply. Phone the Office of +Equipment+Energy+ State Revenue for more information. Subsidy AUSTRALIA POST Ph: 13 13 18 Pensioner Concession or Health Care Card Holders are or your local Post eligible for half price mail redirection services. Office POST www.movingservices.c om.au or www.auspost.com.au CENTRELINK Ph: 13 28 50 (looking ELIGIBILITY: People receiving regular Centrelink payments for work) who are renting privately (ie not through Department of Ph: 13 24 90 (youth or Housing), living in disability accommodation or rehabilitation student) centre Ph: 13 27 17 SERVICE: Depending on your rent and situation an amount (disability, sickness or may be added to your fortnightly Centrelink payment to help carer) pay your rent. www.centrelink.gov.au DEPARTMENT OF HOUSING Ph: 9476 2444 Applicants for bond assistance (see above) can also borrow www.housing.wa.gov.a RENT the first two weeks rent in advance. u/404_446.asp ASSISTANCE TENANTS' ADVICE SERVICE (TAS) Metro advice line Provides advice and information to tenants experiencing Ph: 9221 0088 difficulties with landlords, real estate agents or Department Country Free call: of Housing. 1800 621 888 Mon-Fri......................................................... 8.30am-3.30pm www.taswa.org WA TENANCY NETWORK Contact Tenants Members provide information, advice, negotiation and Advice Service advocacy for tenants and potential tenants, including public (above) or see their housing and caravan park tenants. Many centres host website for your Local Tenancy Workers. See page 17 for participating Community Service Unit Legal Centres LOCAL SHIRES www.dlgrd.wa.gov.au SHIRE RATES If you have a Pensioner Concession Card you may be able to get a 50% discount on your shire rates or have them deferred. Contact your local Shire Council. TELSTRA Ph: 13 22 00 If you are receiving a Pension you are eligible for a discount Website from connection charges (for one connection only): www.telstra.com.au Telephone line re-connection .................................... $27.50 TELEPHONE New telephone line connection: If technician required ................................................. $93.50 If brand new line ...................................................... $194.00 A range of other low-cost options exist. Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 26 GARDENING, HOME HELP AND MAINTENANCE If you need help with home maintenance and/or gardening, you may be able to get help from the following places. Ring to check if your circumstances make you eligible for their services. Area Information Contact Details YOUR LOCAL SHIRE COUNCIL Your local council in the white pages or at www.dlgrd.wa.gov.au HOME AND COMMUNITY CARE PROGRAM (HACC) Ph: 9222 4060 Services for frail-aged and disabled www.health.wa.gov.au /hacc PEOPLE WHO CARE (INC) Ph: 9379 1944 Gardening at the reduced rate of $18 per hour (maximum 2 48 James Street hours) for the frail aged and moderate/severely disabled. Guildford ANYWHERE Includes mowing, weeding, pruning, rubbish removal and small handyman jobs. www.peoplewhocare.o rg.au Transport assistance: Minimum fee charged based on kilometres, for the frail aged and moderate/severely disabled to attend medical/health related appointments or recreational/social activities. VOLUNTEER TASK FORCE Ph: 9318 5700 (also assist with transport) www.volunteertaskforc Mon-Fri ......................................................... 8.00am-4.00pm e.org.au ARMADALE HOME HELP SERVICE Ph: 9399 1111 ARMADALE BASSENDEAN HACC SERVICES Ph: 9279 6588 BASSENDEAN BELMONT HOME CARE Ph: 9477 7140 BELMONT PERTH HOME CARE Ph: 9204 7800 EASTERN Home help only for frail aged and people with a disability. SUBURBS GOSNELLS COMMUNITY SUPPORT SERVICE Ph: 9490 2393 GOSNELLS KALAMUNDA HOME AND COMMUNITY CARE Ph: 9257 1222 If you require assistance with gardening, transport, home KALAMUNDA maintenance, domestic assistance, personal care or other HACC related service, phone to discuss your needs and options MELVILLE CARES Ph: 9319 1144 Assistance with home and garden maintenance for the frail www.melvillecares.rog MELVILLE aged and people with disabilities. Eligibility criteria apply. .au Phone for more information. MUNDARING HILLS COMMUNITY SUPPORT GROUP INC Ph: 6274 3700 Domestic assistance, shopping, gardening for the frail aged PO Box 123 MIDLAND and people with disabilities. Phone for more information on Mundaring MIDDLE SWAN eligibility criteria and variety of programs. www.hcsg.com.au SOUTHCARE Ph: 9450 6233 Home help. Must be eligible for HACC (frail aged/disabled). www.southcare.org.au SOUTH PERTH Possible waiting list. Other programs include social groups and outings. Phone for more information. SUBIACO COMMUNITY CARE Ph: 9237 9320 SUBIACO www.subiaco.wa.gov. au Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 27 SWAN SWAN COMMUNITY CARE Ph: 9267 9055 DISTRICTS Frail aged and people with disabilities only. HAROLD HAWTHORNE HOME AND COMMUNITY CARE Ph: 9361 3891 (Town of Victoria Park residents) 2 Memorial Avenue VICTORIA House cleaning, washing, shopping, gardening, personal Carlisle PARK care, social support, transport and Adult Day Centre. Must be HACC eligible. Phone for more information on eligibility criteria and further program details. SUPPORT AND ADVOCACY SERVICES FOR TENANTS Area Information Contact Details MULTICULTURAL HOUSING ADVOCACY SERVICE Ph: 9328 1544 Helps migrant/refugee people to maintain tenancies, learn 4 View Street new skills and learn about services available. North Perth www.mscwa.com.au TENANTS ADVICE SERVICE Ph 9221 0088 Provides advice and information to tenants experiencing Country Freecall: difficulties with landlords, real estate agents or Department 1800 621 888 of Housing. Mon–Fri ................................................... .8.30am – 3.30pm www.taswa.org WA TENANCY NETWORK For your nearest Local Members provide information, advice, negotiation and Service Unit, Contact advocacy for tenants and potential tenants, including public Tenants Advice housing and caravan park tenants. Many Community Legal Service (above) or go Centres host Tenancy Workers. See also page17 - Legal to: ANYWHERE Advice and Information. www.taswa.org/assist. htm WESLEY HOMELINK Ph: 9220 1288 Practical assistance to help people, who do not require ongoing support, to secure long term private rental housing. Referral required. Phone for more information. WESLEY HOME CONNECT Resource based rental support program, assisting people into the private rental market. Phone for referral information. DEPARTMENT OF HOUSING Ph: 1800 065 895 HOMELESS ADVISORY SERVICE www.housing.wa.gov. Provides information and referral to crisis accommodation au/585_425.asp and housing support services. RUAH TENANCY SUPPORT SERVICE Ph: 9493 5021 Provides support, in partnership with the landlord, private Email:email@example.com tenants and their family to prevent eviction. Assistance to u stabilise and strengthen vulnerable tenancies to keep www.ruah.com.au BELMONT TO people housed. (Does not find housing). ARMADALE RUAH TENANCY FASTTRACK Ph: 9493 5021 Assists those at risk of homelessness in private rental Email accommodation, with support to access private rental firstname.lastname@example.com housing, and support to settle into the new tenancy. www.ruah.com.au CENTRECARE PRIVATE RENTAL ADVOCACY AND Ph: 9440 0400 SUPPORT SERVICE 12 Brewer Place BALGA TO Provides outreach support, in partnership with tenants and Mirrabooka MAYLANDS property managers or landlords, to stabilise private rental www.centrecare.com. tenancies au Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 28 CENTRECARE'S ABORIGINAL FAMILY HOUSING Ph: 9498 9200 SERVICE 2302 Albany Hwy Provides medium term supported accommodation for Gosnells Aboriginal families www.centrecare.com. au MULTICULTURAL HOUSING ADVOCACY SERVICE Ph: 9258 5188 Helps migrant/refugee people to maintain tenancies, learn 13/64-66 Kent Street CANNINGTON new skills and learn about services available. Cannington www.mscwa.com.au Ph: 9375 2224 MULTICULTURAL HOUSING ADVOCACY SERVICE 64 Wellington Road DIANELLA Helps migrant/refugee people to maintain tenancies, learn Dianella new skills and learn about available services. www.mscwa.com.au ACCESS HOUSING AUSTRALIA LTD Ph: 9430 0900 Housing provider for people on low incomes including those Level 1 with chronic mental illness. South Metro and Peel areas. 39 Adelaide Street Fremantle FREMANTLE Ph: 9581 3435 AND Shop 1 PEEL 41 Pinjarra Road Mandurah www.accesshousing.o rg.au CENTRECARE SUPPORT AND ADVOCACY SERVICE Ph: 9440 0400 MIDLAND, Provides outreach support, in partnership with tenants and 12 Brewer Place MIDDLE SWAN, property managers or landlords, to stabilise private rental Mirrabooka BASSENDEAN tenancies www.centrecare.com. au RUAH TENANCY SUPPORT Ph: 9480 5500 Support and advocacy for individuals and families to Fax: 9480 0808 transition from homelessness to stabilized accommodation www.ruah.com.au/pag PERTH METRO (public housing, community housing or private rental). Does e/metro_tenancy not assist to find housing. For more information phone and Email: leave a message for the Natalie, or visit the website and email@example.com download the referral form. u ROCKINGHAM STAR - SUPPORTING TENANCIES, ANGLICARE Ph: 9528 0701 ROCKINGHAM Email: Supports clients who are renting privately or through a Real Julie.donkin@anglicar Estate in the Rockingham and Kwinana areas. Clients ewa.org.au accessing this service will have the opportunity to be supported with rental conflicts, budgeting needs and referrals to other supportive agencies. FREMANTLE MULTICULTURAL CENTRE Ph: 9336 8282 Supported Accommodation Program assists those with 241-243 High Street SOUTH METRO migrant and refugee backgrounds, in the southern Perth Fremantle metro area, who are facing homelessness. Short term www.fmcwa.com.au supported accommodation is also available to families. Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 29 GETTING AN EDUCATION Resource Information Contact Details DEPARTMENT OF EDUCATION (WA) www.det.wa.edu.au "Secondary Assistance Scheme" is an allowance to assist eligible families with secondary schooling costs at Government schools. Paid up to and including the year the CONTRIB- student turns 18. Consists of two components: $115 Clothing Allowance paid directly to the parent/guardian or UTIONS, the school, and $235 Educational Program Allowance paid CHARGES AND directly to the school. Parent/ guardian must hold a UNIFORMS Centrelink Pensioner Concession Card/Family Health Care Card or Veterans Affairs Pensioner Concession Card. Application forms are available at all secondary schools and can be completed at the school in Term 1 of each year by the parent or guardian of student/s enrolled in Years 8-12. THE SMITH FAMILY can assist low income families to help Phone for more meet the cost of their children's education. Participants in information: the Learning for Life Scholarship program receive scholarship payments for education related expenses such Gosnells 9459 3703 as uniforms, stationary, books and excursions; and have Midland 9250 8840 access to mentoring, tutoring, literacy and numeracy Kwinana 9419 7911 EDUCATION programs. The program supports children of any ability – as Mirrabooka SCHOLAR- long as they are trying to do their best and are committed to 9440 4970 SHIPS attending school. The program also supports parents through education, skills development and access to resources. ELIGIBILITY: Centrelink concession card holders, with children regularly (90%) attending primary school in Gosnells, Kwinana, Mirrabooka or Midland. EDUCATION CENTRELINK Ph: 13 24 90 If you receive a Centrelink payment, you may be able to get www.centrelink.gov.au ENTRY an extra payment of $208 if you are enrolled in an approved PAYMENTS and course of study. A supplement of $950 is payable if enrolled SUPPLEMENTS before 30 June 2010 CENTRELINK Ph: 13 24 90 If you are a student and receive Abstudy, Youth Allowance, Abstudy: 13 23 17 FARES Austudy or Pensioner Education Supplement and study www.centrelink.gov.au ALLOWANCE away from home, you may be able to have some of your trips home paid. READ WRITE NOW Ph: 1800 018 802 Need some help to improve reading and writing? Read www.read-write- Write Now volunteers are ordinary people in the community now.org FREE who help others who want to brush up their skills. You can TUTORING work one-to-one on whatever interests you - it's 2 way learning with your tutor. There's no charge - all you need is to be willing to give it a go. LANGUAGE, CENTRELINK Ph: 13 24 90 LITERACY AND If you are a registered job seeker with Centrelink, they can www.centrelink.gov.au arrange up to 800 hours of help to improve your reading, NUMERACY writing and/or maths skills. PROGRAM CENTRELINK Ph: 13 24 90 PENSIONER If you receive a Centrelink payment you may be able to get www.centrelink.gov.au EDUCATION an additional weekly allowance of up to $31.20 if you are SUPPLEMENT enrolled (full time or part time) in an approved course of study. Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 30 Holders of a low income Health Care Card and those who Ph: 6380 5200 receive a Single Parenting Payment receive fee discounts www.ceo.wa.edu.au SCHOOL FEES at Catholic schools. With discounts, primary school is $200 per year, and secondary school $1200 per year. COSTS OF WA TAFE COURSES For information about Course Fee: Maximum $550 per semester or $275 careers and courses concession. please contact the Resource Fee: Costs vary from subject to subject, with Career Development many less than $25 (some subjects may have resource Centre fees over $250) Enrolment Charge: Ph: 13 23 98 TAFE FEES If you enrol after the closing date you may have to pay $75. Other costs: www.trainingwa.wa.go Some TAFE colleges charge additional fees such as for v.au parking. Email: Financial hardship: career.developmentce Payment arrangements can be made and even waived in firstname.lastname@example.com the case of extreme hardship. Check with your TAFE college. Commonwealth Scholarships are available for Indigenous Ph: 1800 020 108 or students to access higher education. To be eligible, 1300 363 079 students must be studying full time, be from a low socio- economic background, or have had to move from a rural or www.deewr.gov.au/hig regional area to undertake higher education. hereducation/program s/funding/Commonwea COMMON- Applicants must be Indigenous Australians and be enrolled lthScholarships/Pages/ WEALTH in a course of study as an undergraduate student in a Home.aspx Commonwealth Supported place, be able to demonstrate LEARNING financial hardship, and be studying with an approved higher SCHOLAR- education provider. Applications are made directly through SHIPS universities. Other scholarships such as a Relocation Scholarship or Student Start Up Scholarship are proposed for 2010. Students can monitor progress on these proposed scholarships by visiting: www.deewr.gov.au/HigherEducation/Programs/YouthAllow ance/Pages/default.aspx CURTIN UNI SCHOLARSHIPS Ph: 9266 3119 You can get information about scholarships from the www.scholarships.curti Scholarships Office or from their website. n.edu.au BUYING BOOKS Ph: 9266 2900 If you can prove that you receive a low income you may be www.curtin.edu.au able to get a Bookshop Grant from the student guild to help FINANCIAL pay for your books. SUPPORT – MURDOCH UNI SCHOLARSHIPS Ph: 9360 2733 GRANTS, You can get information about scholarships from the www.oss.murdoch.edu LOANS AND Scholarships Office, e.g. the Jacqui Wharton scholarship .au/scholarships SCHOLAR- provides financial assistance to a student who is a current consumer of mental health services. SHIPS MURDOCH GUILD SCHOLARSHIPS Ph: 9360 6583 Students who have no other scholarship can apply for one www.murdochguild.co of two $250 scholarships per semester from the Guild. m Contact the Education and Welfare Officer: Email: edwelfare@murdochg uild.com MURDOCH UNI - BUYING BOOKS Ph: 9360 2158 If you are an enrolled student and can prove that you are a www.murdochguild.co low-income earner you may be able to get a voucher to m help pay for the cost of your books. A Pensioner or Health Care Card is required. Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 31 UNIVERSITY OF WA Ph: 6488 3809 DISABILITY SUPPORT SERVICES UniAccess Officer SCHOLARSHIPS Ph: 6488 2477 Some undergraduate scholarships are available, check on Prospective Students the website, follow links to "Scholarships" then Officer "Undergraduate" www.transition.uwa.ed u.au/welcome/disabilit y_office UNIVERSITY OF WA Ph: 6488 2423 If you are enrolled and experiencing financial difficulties you Student Services may be able to get a Guild Deneral Grant or a No Interest www.studentservices.u Loan or Financial Advice. Applications through the Guild wa.edu.au Office or Student services. EDITH COWAN UNIVERSITY Ph: 6304 3636 SCHOLARSHIPS AND INTEREST FREE LOANS www.ecu.edu.au/schol You can get Information about scholarships and emergency arships loans through the Scholarships Office at Joondalup Campus. COMMUNITY EDUCATION Resource Information Contact Details COMMUNITY Many Community Legal Centres run free workshops, Ph: 9221 3322 seminars and training on a variety of legal and financial http://www.communityl LEGAL issues. Contact your Local CLC (see page 17) or ring the aw.net/ CENTRES CLC Association of WA to find out your nearest CLC. Community organisations often run workshops on Check out what's budgeting, tenancy, using a mobile phone, arts and crafts; happening in your some provide computer training; others on growing your area. Try your: own food or planning nutritious meals on a limited budget. - local community centre - local council - community newspapers - local notice boards READ, WRITE, NOW Ph: 1800 018 802 Need some help to improve reading and writing? Read www.read-write- Write Now volunteers are ordinary people in the community now.org who help others who want to brush up their skills. You can work one-to-one on whatever interests you - it's 2 way learning with your tutor. There's no charge just a willingness COMMUNITY to give it a go. ORGANIS- ADULT MIGRANT ENGLISH CLASSES Ph: 9267 7609 or ATIONS Free, community based classes for newly arrived migrants 9267 7600 and refugees. Phone for your nearest class. Some home tutoring may be available. Eligibility criteria apply. Phone for more information. MULTICULTURAL HOUSING ADVOCACY SERVICE Ph: 9258 5188 Workshops for migrants and refugees. Learn new skills and 13/ 64-66 Kent Street about available services. Cannington Ph: 9328 1544 Mon-Fri......................................................... 8.30am-4.30pm 4 View Street North Perth www.mscwa.com.au BOOGURLARRI COMMUNITY HOUSE Ph: 9350 6236 Adult Migrant English classes, English practice support 82 Langford Avenue group, computer, sewing, knitting, guitar lessons and more. Langford Bookings essential. Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 32 PEOPLE WHO CARE INC. Ph: 9379 1944 Computer training, guest speakers, craft and much more for 48 James Street the frail aged and disabled. Cost $8 per day plus any costs Guildford for special events. Transport available. www.peoplewhocare.o Mon–Sat.................................................. 10.30am-2.30pm rg.au MERCY YOUTH SUPPORT SERVICE Ph: 9442 3444 A free metro based outreach service for young parents and 18 Barrett Street singles aged 18-25 needing support in their own place to Wembley maintain an independent lifestyle, eg: parenting skills, www.mercycare.com.a budgeting, tenancy training and much more. Phone and ask u for the Youth Services Referral Officer. EARN WHILE YOU LEARN Ph: 9344 8110 Mothers and mothers to be earn while learning about Pregnancy Problem parenting, budgeting and home skills. Credits earned are House used for maternity and baby clothes, baby furniture etc. 342 Wanneroo Road Phone for more information Nollamara www.pregnancyproble mhouse.org A number of not-for-profit community based agencies are Ph: 9238 2573 funded by the Department of Training and Workforce www.trainingwa.wa.go Development to provide free computer literacy training. v.au/firstclick Phone or see the website to find your nearest provider. BASIC COMPUTER CHRISTIAN OUTREACH CENTRE Ph: 9399 8890 or One on one basic computer and internet training. Phone for 93992508 TRAINING more information 38 Marion Street Tue .................................................................... 5.00-6.30pm Armadale Email: firstname.lastname@example.com Registered Training Organisation, Community based, Ph: 9365 5999 hands on learning. Phone for info and eligibility criteria. 499 Abernethy Road JOBSWEST Kewdale www.jobswest.com.au The internet can be a great place to find information about www.community.wa.go keeping costs down. Do your own search but here are v.au/ some useful websites to get you started. www.fido.asic.gov.au/ ON LINE www.understandingmo RESOURCES ney.gov.au/ www.docep.wa.gov.au /consumerprotection DEPARTMENT OF HEALTH Ph: 1300 135 030 FREE PUBLICATIONS • ShopSmart – How to save money on your food bill www.foodcentsprogam (code HP4797) .com.au FOOD CENTS • FOODcents Eat Smart - Feed a family meal plan and recipe ideas (code HP4798) • FOODcents Eat Smart – Feed two people meal plan and recipe ideas (code HP4799) Nutrition, budgeting and cooking workshops based on the Food Bank Food Food Cents Program. Participating agencies include: Sensations Ph: 9258 9277 Gosnells Women's Health Service www.foodbankwa.org. Ph: 9490 2258 au www.gwhs.com.au FOOD CENTS Australian Red Cross WORKSHOPS Ph: 9225 8888 www.redcross.org.au/wa/services_community.htm Boogurlarri Community House Langford Ph: 9350 6236 Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 33 ST JOHN'S AMBULANCE Ph: 9334 1233 If you are student, unemployed or a pensioner you may be 209 Gt Eastern Hwy able to undertake a Senior First Aid course at a reduced Belmont rate. Call for information about course pre requisites, or see www.ambulance.net.a the website for information on other important and u reasonably priced training options. Courses held throughout FIRST AID the metropolitan area. TRAINING RED CROSS Ph: 1300 367 428 First Aid Training, including mental health first aid. Freecall: 1800 810 710 Concession rates may be available. 110 Goderich Street East Perth www.redcross.org.au/ wa COMPUTERS AND INTERNET ACCESS Resource Information Contact Details ELIGIBILITY: People with Disabilities, the frail aged and Ph: 9379 7430 TADWA carers. 371 Collier Road (Technology SERVICES: Supply of low cost refurbished computers Bassendean inclusive of service agreement over a 1 or 2 year period. www.technicalaidwa.or Assisting g.au Disability WA Email: Inc) tadwasupport@westne t.com.au ELIGIBILITY: DSP or Pension Card Ph: 1300 735 439 SERVICES: Internet connection from $6.60 per month, with www.tadaustconnect.o TADAust unlimited time and unlimited downloads. There is a $46.00 rg.au once-off connection fee. There are 3 plans available – 3, 6 and 12 months. ELIGIBILITY: Guild member, student or low income. Email: SERVICE: Re-cycled computers (with the free software firstname.lastname@example.com program Ubuntu installed) are available for free to Financial m MURDOCH UNI Guild Members or for a $50 donation to students and others 8Ball Program on low incomes. www.murdochguild.co m Email for more information or download an application form from the website. WORK ELIGIBILITY: Centrelink Recipient Ph: 1800 112 205 VENTURES SERVICE: Refurbished computers at low cost. Payment www.workventures.co plans available m.au/connectit CONNECT-IT ELIGIBILITY: 12-25 years and homeless. Ph: 9228 1478 PASSAGES Free Computer and internet access for checking emails, 22 Palmerston Street Drop In Centre keeping in touch with family, accommodation and job Northbridge searching, or other approved purposes. ELIGIBILITY: Diagnosed Mental Health Issues Ph: 9381 9144 LORIKEET SERVICES: Computers and Internet access. Printing at 104 Cambridge Street CENTRE minimal cost. Leederville Tue-Fri ......................................................... 9.00am-4.30pm FREE internet access, one hour at a time, for members of Ph: 9427 3111. the library. To join bring proof of identity. Bookings Perth Cultural Centre ALEXANDER essential. Phone for more information. James St LIBRARY Northbridge www.slwa.wa.gov.au Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 34 Most libraries provide word processing, printing, fax and Phone your local internet access free or cheaply. All charge for email service. council or visit the PUBLIC Phone your local library or council to find out more. council website for the LIBRARIES location of your nearest library. www.slwa.wa.gov.au MURDOCH AND You can access computers, including restricted internet use Murdoch: 9360 2563 at some University Libraries. Phone for more information. UWA: 6488 1777 UWA Computers and internet are free for enrolled students www.trainingwa.wa.go v.au/trainingwa/detcms /portal/ Central Institute of Technology Ph: 1300 300 822 TAFE Challenger Institute of COLLEGES Technology Ph: 9239 8189 Polytechnic West Ph: 9267 7500 West Coast Institute of Training Ph: 1300 134 881 Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 35 GENERAL HEALTH Resource Information Contact Details If you need an ambulance it can cost hundreds of dollars. It Ph HBF 13 34 23 or is not covered by Medicare or your Pension/ Health Care ask your preferred AMBULANCE Card. It is much better to have ambulance insurance. For health insurer example, HBF St John's Ambulance cover costs only $30.90 a year for singles and $61.85 for families. For the location of your nearest after hours GP service call Ph: 1300 135 030 HealthInfo, or see the Consumer Health Services Directory www.health.wa.gov.au on the Health Department Website /services/category.cfm AFTER ?Topic_ID=20 The Perth Clinic bulk bills pensioners, Health Care Card Ph: 9202 1660 HOURS holders and children under 16 years of age. Corner Lord and GP Mon-Fri............................................................ 6.00-10.00pm Goderich Streets Sat ......................................................... 12.00noon-10.00pm East Perth Sun........................................................... 10.00am-10.00pm Public Holidays ........................................ 10.00am-10.00pm THE RUAH CENTRE Ph: 9328 7682 A doctor is available at the Ruah Centre 33 Shenton Street Mon and Thu .............................................. 10.30am-1.00pm Northbridge MOBILE GP Mental Health Nurse via mobile GP referral. www.ruah.com.au Chronic disease management team (weekly). Phone for more information and to check availability. PREGNANCY PROBLEM HOUSE Ph: 9344 8110 Midwife available 342 Wanneroo Road Tue .......................................................... 10.00am-12noon Nollamara or by appointment. www.pregnancyproble mhouse.org ISHAR MULTICULTURAL WOMEN'S HEALTH CENTRE Ph: 9345 5335 Well women's health clinic run by a female doctor one day 8 Sudbury Place per week. Individual health consultations with community Mirrabooka nurse. Counselling twice a week with a registered www.ishar.org.au Psychologist. Perinatal program for Sudanese women Email: providing group psycho-educational perinatal support. firstname.lastname@example.com Phone for more information. WOMEN'S WOMEN'S HEALTH SERVICE Ph: 9227 8122 HEALTH Clinical services, health education, self help groups, referral 100 Aberdeen Street SERVICES services, resources. Northbridge www.whs.org.au FREMANTLE WOMEN'S HEALTH CENTRE Ph: 9431 0500 Advice and Information, Clinical services, library resources. 114 South Street Counselling and group meetings. Fremantle GOSNELLS WOMEN'S HEALTH SERVICE Ph: 9490 2258 Women's Health Clinic Tuesdays and Thursdays attended Suite 7 Level 1 by a female GP. Fully bulk billed. Appointments are Gosnells Community essential. Lotteries House 2232c Albany Hwy Gosnells www.gwhs.com.au ENHANCED PRIMARY CARE (EPC) PLAN Ph: 13 20 11 If you have a complex or chronic health condition, you may www.health.gov.au/int ENHANCED be eligible for the Enhanced Primary Care Plan. This ernet/main/publishing. provides rebates for up to five allied health appointments nsf/Content/health- PRIMARY per year (for example with a chiropractor, physiotherapist, medicare-health_pro- CARE Aboriginal health worker, mental health worker, gp-pdf-allied-cnt.htm psychologist, dietician etc). Applications must be made through your GP. Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 36 CONNECT GROUPS Ph: 9228 4488 or Connect Groups can provide you with links to support 1800 195 575 groups and other community networks 335 Pier Street SUPPORT Perth www.connectgroups.or g.au TADWA (Technology Assisting Disability WA Inc) Ph: 9379 7400 ELIGIBILITY: People with disabilities, the frail aged and 371 Collier Road carers. Bassendean DISABILITY SERVICES: Customised devices, modifications, design of www.technicalaidwa.or AIDS aids and equipment. Purchase, Hire or Loan. Costs kept to g.au a minimum. Email: technicalaidwa@westn et.com.au CENTRELINK Ph: 1800 020 613 If you have a Pensioner Concession Card or a Health Care Pharmaceutical Card you are entitled to get your prescription medicine at Benefits Scheme Info concession rates. Line www.pbs.gov.au If you receive a Centrelink pension, benefit or Carer payment you should also receive a pharmaceutical allowance with your payment - $6 per fortnight for singles or www.centrelink.gov.au MEDICATIONS $3 each for couples. NATIONAL PRESCRIBING SERVICE Ph: 1300 888 763 To talk to a pharmacist about your medications for free, call www.nps.org.au the Medicines Line. Note – this is not an emergency number. ASSISTANCE WITH PRESECRIPTION COSTS Refer to Emergency Relief section page 8. Phone: 9376 9200 Perth Primary Care Network 8.30am-4.30pm STREET DOCTOR weekdays www.ppcn.com.au Services Include Mon ....................................................................... 9am -3pm Passages Resource • General Health Centre Checks 22 Palmerston Street • Wound Dressing Northbridge • Infection Treatment • Risk management Tue ......................................................................... 5.30-9pm Corner of Pier and • Immunisation Thu ......................................................................... 5.30-9pm Wellington Streets • STI Testing Perth • Pregnancy Testing • Counselling • Health Promotion Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 37 MENTAL HEALTH Resource Information Contact Details 24 hour call centre staffed by experienced mental health Ph: 1300 555 788 EMERGENCY professionals. Initial advice and assessment; counselling Peel Region: MENTAL and support; referral to Community Emergency Response 1800 676 822 HEALTH Team. www.mental.health.wa SERVICES .gov.au/one/healthserv ices.asp GROW Ph: (08) 9315 1666 A community mental health movement organised and led Freecall:1800 558 268: MUTUAL by people recovering or recovered from a mental health 780B Canning Hwy issue such as depression, anxiety or other emotional Applecross SUPPORT distress. GROW is free, anonymous, non-denominational www.grow.net.au GROUPS and open to all. Meetings are held weekly in various locations around the metro area, last 2 hours, and are followed by refreshments SUPPORT IN-SITE Ph: 9529 4884 ELIGIBILITY: Living with mental illness, in Fremantle, (Wed, Thu 8.30am- Armadale, Rockingham / Kwinana and Peel. 1.30pm) SERVICE: Grants for holidays and other recreational PO Box 824 activities (eg Gym membership, yoga, art classes). Rockingham 6968 WAAMH - FRIENDS OF HEATHCOTE Ph: 9420 7277 ELIGIBILITY: People living with mental illness – open to 2 Delhi Street organizations and individuals West Perth SERVICE: Grants for meaningful activities aimed at www.waamh.org.au improving quality of life - may include holidays, outings, Email music lessons etc. Applications open April/May firstname.lastname@example.com WELLNESS WAAMH – Dr KB McManus Memorial Fund .au ELIGIBILITY: People living with mental illness – open to individuals only SERVICE: Grants to help people enter the Arts – may include courses, theatre, music, dance or art activities. THE SHOPFRONT Ph: 9371 9109 Help and assistance to deal with life's problems. Support, 170 Whatley Cres information, resources and referrals in a relaxed, homely Maylands and welcoming environment. (opposite Maylands Mon–Fri ........................................................... 12.00-3.00pm Train Station) Mon ................................................................... 6.30-8.30pm Tue and Wed .................................................... 6.00-8.00pm ENHANCED PRIMARY CARE (EPC) PLAN Ph: 13 21 50 If you have a complex or chronic health condition, you may www.healthinsite.gov.a be eligible for the Enhanced Primary Care Plan. This u/topics/Enhanced_Pri provides rebates for up to five allied health appointments mary_Care including an Aboriginal health worker, mental health worker, or psychologist. Applications must be made through your COUNSELLING GP. CHRISTIAN OUTREACH CENTRE Ph:9399 8890 or Free Counselling (eg grief, loss, relationships etc). 9399 2508 38 Marion Street Mon ................................................................... 3.00-4.00pm Armadale Tue .................................................................... 5.00-6.30pm Email: email@example.com Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 38 CURTIN UNIVERSITY PSYCHOLOGY CLINIC Ph: 9266 3436 Services provided by Clinical psychology trainees who are Building 404, Rm 223 supervised. One to one sessions. Specialised treatment Health Sciences Two programs (OCD, Anxiety and Depression. Mindfulness and Curtin Uni Mood Management groups. Fees are on a sliding scale Kent Street depending on income. Bentley psych.curtin.edu.au/cli nical_services/psychol ogy_clinic_adult.cfm ROBIN WINKLER CLINIC Ph: 6488 2644 Low cost service provided by supervised Clinical General Purpose Psychology trainees. Some groups may be run including Building 3 smoking cessation, social phobia and weight management. UWA Campus Please ring first for an appointment Myers Street Mon, Tue, Wed ............................................ 8.30am-8.00pm Crawley Thu and Fri........................................................ 8.30am-5pm www.psychology.uwa. edu.au/robin_winkler_ clinic YORGUM ABORIGINAL CORPORATION Ph: 9218 9477 Counselling is provided on a range of issues including 176 Wittenoom Street sexual abuse, Family violence, relationships, Aboriginal East Perth identity, victims of racism, crisis/trauma resolution. Link-Up service for Aboriginal people affected by past government PO Box 236 removal policies and practices and the Community Northbridge 6865 Development Healing Project. Support groups such as the Grandmother's group (as funding permits). Phone for more www.yorgum.org.au information. MENTAL HEALTH ACCESS SERVICE Ph: 9336 8282 Assists people from diverse cultures and their families, who 241-243 High Street may experience difficulties and concerns with mental health Fremantle and emotional well - being. This is a free metro wide service www.fmcwa.com.au which operates from four accessible locations. GOSNELLS WOMEN'S HEALTH SERVICE Ph: 9490 2258 Free counselling for women who are GWHS members Suite 7 Level 1 (membership costs $10 per year). General counselling Gosnells Community program, but specialists in helping women experiencing Lotteries House, perinatal depression or family and relationship issues. 2232c Albany Hwy Phone for more information. Gosnells www.gwhs.com.au BOOGURLARRI COMMUNITY HOUSE Ph: 9350 6236 Visiting Psychologist available Phone for more information 82 Langford Avenue Wed.............................................................. 9.00am-4.00pm Langford LOW COST COUNSELLING Ph: 9274 9900 $10 per session for people living in poverty. No referral 9 The Avenue necessary: domestic violence, grief and loss, drug and Midland alcohol, and relationship counselling. Midland and Ellenbrook ISHAR MULTICULTURAL WOMEN'S HEALTH CENTRE Ph: 9345 5335 Culturally appropriate mental health counselling with a 8 Sudbury Place Registered Psychologist twice a week. Mirrabooka www.ishar.org.au Email: email@example.com CALADENIA COUNSELLING Ph: 9360 7848 Counselling by post-graduate trainee counsellors. Low fee Murdoch University and concessions available. Fees may be waived in certain South Street circumstances. Murdoch PASSAGES Ph: 9228 1478 ELIGIBILITY: 12-25 years and homeless. 22 Palmerston St Free Mental Health Counselling sessions. Must be referred Northbridge by Street Doctor (see General Health section above). Phone for more information. Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 39 WOMEN'S HEALTH SERVICE Ph: 9227 8122 MENTAL HEALTH COMMUNITY OUTREACH PROGRAM 100 Aberdeen Street Clinical services, counselling, mental health outreach Northbridge program. Individual and group support for Mums and www.whs.org.au children. ANDLICARE/KINWAY Ph: 9263 2050 23 Adelaide Terrace Individual, relationship (personal and work), family, children East Perth and men's counselling. Counselling and groups for family Ph: 9394 9200 and domestic violence. Parent/Adolescent counselling and Lotteries House relationship education and parenting groups. Mediation and Suite 9 1st Floor counselling for families with a child with a disability. Cnr Astley St and Counselling for separated parents and groups (Mums and Albany Hwy Dads Forever program). Gosnells Sliding scale of fees – dependent on income. Phone for Ph: 9400 7200 more information. Grace House 1st Floor 109 Grand Blvd www.kinway.org.au Joondalup Ph: 9528 0702 St Nicholas Community Centre 14 Council Avenue Rockingham Ph: 9583 1400 Family Relationships Centre 11-15 Pinjarra Road Mandurah CENTRECARE Ph 9498 9200 Provides a range of counselling services free to people with 2302-2308 Albany a Health Care Card or Pension Card. Low fees offered for Highway clients on low incomes. Includes personal issues, Gosnells relationship problems, parenting issues, domestic violence, Ph: 9300 7300 loss and grief. Phone for more information. Level 1 85 Boas Avenue Joondalup www.centrecare.com.au Ph: 9436 0600 17/53 The Crescent Midland Ph: 9440 0400 12 Brewer Place Mirrabooka Ph: 9325 6644 456 Hay Street Perth WELLNESS RECOVERY ACTION PLAN (WRAP) This innovative 8 week course (2.5 hours per week) is designed by consumers and led by consumers for consumers. It is highly participatory and conversational and draws heavily on the resources of the group - a cooperative effort. It is an educational course, not therapy. The WRAP facilitators are mental health consumers with experience as facilitators and educators. Skills and strategies for achieving and maintaining well being are discussed and individually planned. Key concepts underlying the course content are Hope (recovery is possible), Personal Responsibility (I can do it), Education (I can learn how), Self-advocacy (I can stick up for myself) and Strong Support System (I don't have to do it alone). For more information phone Chris at Ruah on 9485 3939 or go to www.ruah.com.au/wrap.html or email email@example.com Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 40 HEALTH ISSUES Issue Information Contact Details GOVERNMENT DENTAL CLINICS Ph: 9313 0555 If you have a Pensioner Concession Card or a Health Care After hours emergency Card you may be eligible for subsidised dental treatment. 9325 3452 The level of subsidy depends on the Centrelink benefit www.dental.wa.gov.au received. Armadale Dental Clinic Swan Dental Clinic 3056 Albany Highway 3 Eveline Road Ph: 9399 9066 Ph: 9274 0099 Mt Henry Clinic Rockingham Clinic 43 Mt Henry Road Elanora Drive Ph: 9313 0552 Ph: 9592 7222 Fremantle Dental clinic Cockburn Dental clinic Cnr Parry & Holdsworth St 1 Coleville Cresent Ph: 9335 6722 Ph: 9494 2977 Joondalup Dental clinic Liddell Dental Clinic 24 Regents Park road 6 Temple Street Ph: 9300 1620 Ph: 9470 4212 Morley Dental Clinic Warwick Dental Clinic DENTAL CARE 141 Russell Street 316 Erindale Road Ph: 9375 9107 Ph: 9447 8011 GRAYLANDS DENTAL CLINIC Ph: 9347 6600 If you are a Graylands Hospital patient or have been Ask to be put through recently discharged from Graylands Hospital, you may be to dental clinic able to get free dental care. MEDICARE CHRONIC DISEASE DENTAL SCHEME Ph: 13 20 11 If you have a chronic medical condition and your dental Website: issues are impacting on your complex care needs, your GP www.health.gov.au/int can refer you for dental treatment under an Enhanced ernet/main/publishing. Primary Care Plan. Discuss your needs with your Doctor. nsf/Content/Dental+Ca Be aware not all dentists participate in this scheme. For re+Services more information call Medicare ORAL HEALTH CENTRE OF WA Ph: 9346 4400 If you have a Pensioner Concession Card or a Health Care 17 Monash Avenue Card you can get subsidised dental treatment here. The Nedlands level of subsidy depends on benefit received. Treatment by www.ohcwa.uwa.edu.a supervised Dental students is offered almost immediately u (subject to the patient's treatment needs being suitable) and is FREE of charge. DIABETES AUSTRALIA Ph: 1300 136 588 (info Education, information, support, and referral. line) or 9325 7699 322 Hay Street DIABETES Subiaco www.diabeteswa.com. au HEPATITIS COUNCIL OF WA Ph: 9328 8538 Information about hep c, prevention, keeping well Country callers: 1800 800 070 HEP C and HIV 187 Beaufort Street Northbridge www.hepatitiswa.com. au Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 41 WA AIDS COUNCIL Ph: 9482 0000 Information about HIV and AIDS, support services for 664 Murray Street people living with HIV. West Perth www.waaids.com OFFICE OF HEARING SERVICES Ph: 1800 500 726 If you have a Pensioner Concession Card or a Health Care TTY: 1800 500 496 Card you may be entitled to a hearing assessment, hearing rehabilitation services, supply/ fit and maintenance of hearing aids. WEST COAST AUDIOLOGY Ph: 9245 5455 Free hearing assessments for pensioners and Department Unit 20, Ocean Village of Veterans Affairs clients. Hearing aids, tinnitus, Shopping Centre assessments, earplugs. Kilpa Court City Beach LIONS HEARING CLINICS www.lionshearing.com Free hearing assessments for pensioners and DVA clients. .au The Audiologists at Lions Hearing Clinics, Western Australia, are dedicated to providing audiological and diagnostic support to those with hearing loss and other ear problems. Ph: 9346 3071 Ph: 9313 7000 3rd Floor Block A Suite 3, Winthrop Court Sir Charles Gardiner 143-147 Somerville HEARING Hospital Boulevard Nedlands Winthrop Ph: 9346 3555 Ph: 9380 4666 Ear, Nose and Throat 28 Coghlan Road Department Subiaco Ground Floor, E Block Sir Charles Gairdner Ph: 9271 2355 Hospital 67A Third Ave Nedlands (Implant Centre) Mt Lawley Ph: 9300 0164 Ph: 9583 5855 Unit 10, 189 Lakeside Dve Shop7, Erskine Shops Joondalup 36 Wattleglen Road Mandurah AUSTRALIAN HEARING Ph: 9226 7100 Free hearing assessments for eligible people (aged or TTY: 9486 9039 disability pensioners, Veteran holders of Gold card or White For your nearest card (including hearing loss), ATSI people aged over 50 service provider. years). Selecting and fitting hearing devices, regular www.hearing.com.au checks. MEDICARE EYE EXAMINATION Ph: 13 20 11 Everybody is entitled to a comprehensive eye examination once every two years. If your optician or optometrist bulk bills, you will not be out-of-pocket. However, if your optician or optometrist does not bulk bill, then you will need to pay the difference between the Medicare benefit and the Medicare schedule fee. If your optician or optometrist thinks it is clinically necessary for you to have another eye OPTICAL examination within that two-year period, it will also attract a Medicare benefit. SPECTACLE SUBSIDY SCHEME Department of Health Pensioner Card required (Aged, DSP, WFA, WFD, Vets Ph: 9222 4222 without DVA entitlements and Seniors Card Holders). Must be WA residents. Maximum subsidy of $50 once every two years. Claim forms available from optometrists, optical dispensers and Department of Health. Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 42 WA OPTICIANS ASSOCIATES Ph: 9325 3254 20% off the price of spectacles (frames and lenses 122 Murray Street package) for all pensioners and Health Care Card holders Perth Ph: 9221 0577 3/101 Royal St East Perth CITIPLACE Ph: 9325 3688 or If you receive a Centrelink Pension you may be able to 9325 3264 access a Podiatrist. (Fees from $19.00) *Note you must Upper Level book in advance City Rail Complex, Mon-Fri......................................................... 8.30am-3.00pm Perth UWA PODIATRY CLINIC Ph: 6488 4522 Podiatry services from supervised students, reduced fees, Cnr Park and Crawley PODIATRY self-referral, referrals from medical and other health Avenues professionals also accepted. Crawley www.podiatry.surgery. uwa.edu.au LOCAL COUNCILS Local council contact Many local councils provide subsidised podiatry services for details available in the seniors. white pages or at www.dlgrd.wa.gov.au COMPLEMENTARY THERAPIES Resource Information Contact Details AUSTRALIAN INSTITUTE OF HOLISTIC MEDICINE Ph: 9417 3553 Student Clinic (supervised by qualified practitioners). 862 North Lake Rd, Includes massage, reflexology, homeopathy, acupuncture, Jandakot ALTERNATIVE Naturopathy and Ayurveda. www.aihm.wa.edu.au/ MEDICINE Consultations from $20; concession rates available; special Email discounts may be available. firstname.lastname@example.com Call to enquire or book an appointment CENTRAL INSTITUTE OF TECHNOLOGY Ph: 9427 3786 MASSAGE CLINIC Harold and Lord $30 massages by students under supervision Streets Available during TAFE semester only Mt Lawley APPOINTMENT TIMES Fri .............................................................. 1,2, 3, 4, 5 & 6pm Sat ...................................................................... 9, 10, 11am Sat ....................................................................... 12, 1, 2 pm CHALLENGER INSTITUTE OF TECHNOLOGY Ph: 9239 8227 or Trainees supervised by Professionals 9335 8788 MASSAGE Phone for prices and bookings RUAH CENTRE Ph: 9328 7682 Reflexology. by appointment only 33 Shenton St Wed ................................................................ 10am -12noon Northbridge Art Therapy. Wed ................................................................. 10am-12noon PEOPLE WHO CARE LEISURE CENTRE Ph: 9379 1944 Massages for the frail aged and moderate/severely 48 James Street disabled. By appointment only. Phone for more information Guildford www.peoplewhocare.o rg.au CURTIN UNIVERSITY Ph: 9266 1210 PHYSIO- Supervised students provide initial service for $22 and Building 404 THERAPY follow up $18. Ring for appointment Curtin University Mon-Fri (times vary) Kent St Bentley Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 43 ISHAR MULTICULTURAL WOMEN'S HEALTH CENTRE Ph: 9345 5335 Female physiotherapist conducts exercise classes and 8 Sudbury Place physical activity sessions for women for culturally diverse Mirrabooka backgrounds. Phone for more information. www.ishar.org.au Email: email@example.com Ph: 9371 7033 TAOIST TAI CHI SOCIETY 52-54 Railway Parade Voluntary, non-profit organisation dedicated to bringing the TAI CHI physical, mental and spiritual benefits of Tai Chi to all. Bayswater www.taoist.org.au Classes and Workshops around Perth metropolitan area. SUBSTANCE USE Information, advice, counselling, support and referral Ph: 9442 5000 ALCOHOL and Country: 1800 198 DRUG INFO 024 SERVICE www.dao.health.wa.go v.au Counselling and group work, early intervention, family Ph: 9328 7355 counselling, residential rehabilitation. 134 Palmerston St Perth Ph: 9430 5966 Level 3 22 Queens Street PALMERSTON Fremantle ASSOCIATION Ph: 9529 2500 3/3 Goddard Street Rockingham Ph: 9581 4010 22b Tuckey Street Mandurah • Assessment and referral Ph: 92191919 • Medical Assessment and review East Perth NEXT STEP • Opiate and alcohol pharmacotherapies • Medically supported withdrawal management (inpatient and outpatient) ELIGIBILITY: Young people aged 12 to 19 years who have Ph: 9222 6300 substance use related problems. Family sensitive services 1300 651 329 include 129 Hill Street • Community Case Management (counselling, support, East Perth DAYS (DRUG care plans, referrals); • Withdrawal and Respite Services (accommodation, AND ALCOHOL support, education, alternative therapies); YOUTH • Residential Rehab (structured and supervised, 24 hour SERVICE) supportive care, education, alternative therapies, living skills). Some costs involved. • Outreach Services (assessment and counselling for young detainees) Phone for more information.. ...................... 8.30am-4.30pm Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 44 Detox Centre. Males and Females. Ph: 9227 8086 • Non-medical detox (7-10days) 11-15 Wright Street • Sobering Up Shelter. Self referral from 4pm to midnight. Highgate Referral from Police, Railway Police or Nyungar Patrol BRIDGE HOUSE up to 2am. • Assessment for long term rehab – 3 to 4 weeks. • Application forms available from the centre. Phone for a copy or for more information. Provides counselling and group activities to individuals and Ph: 9401 2699 THE SPIERS families who are concerned about someone else's 2 Albatross Court CENTRE Inc substance use. Heathridge Concession rates for health care and Pension Card holders. Ph: 9274 7055 Art/Play therapy for mothers using alcohol and/or drugs and 14 Sayers Street their children. Programs for adults and young people who Midland use alcohol and/or other drugs and for parents of people HOLYOAKE using drugs and/or alcohol. Support for children of parents Ph: 9416 4444 using drugs and/or alcohol. 75 Canning Highway Victoria Park www.holyoake.org.au Support, assistance, referral and advocacy for people who Ph: 9328 7682 are homeless (and those at risk of homelessness), who 33 Shenton St also have drug or alcohol issues. 9am to 1pm daily. Northbridge RUAH CENTRE Counselling by appointment. Thursday mornings Aboriginal Drug and Alcohol Services in attendance. ELIGIBILITY: 12-25 years and homeless. Ph: 9228 1478 HIV Screening, WA Substance Users Association, drug 22 Palmerston St PASSAGES counselling. Northbridge DROP IN CENTRE DRUG AND ALCOHOL Program and Ph: 9227 9032 WOMEN'S PEPISU Mums and Children's Program 122 Aberdeen Street HEALTH Northbridge Individual counselling and support groups. Support services SERVICE for Mum's using alcohol and other drugs. Information and www.whs.org.au referral. Crèche available. Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 45 Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 46 UPDATE FORM Getting By…Getting Ahead A guide to concessions and other ways of keeping costs down Please help to keep this booklet up to date. If you are aware, or if you find out about, a service or concession that should be in this guide, please fill in this 'booklet update' form or contact Ruah Community Services on 9485 3939 or E-mail: firstname.lastname@example.com Name of Details of Concession Address Tel/E-mail/ Concession or or Service Website Service Any other relevant information: ............................................................................................................ ............................................................................................................ ............................................................................................................ ............................................................................................................ ............................................................................................................ ............................................................................................................ ............................................................................................................ Date: _ _ | _ _ | _ _ Please send this form to: Ruah Community Services 67 Plaistowe Mews 102 Railway Parade West Perth WA 6005 GPO Box 2828 West Perth WA 6872 Phone: 9485 3939 E-mail: email@example.com Getting By Getting Ahead: A guide to concessions and other ways of keeping costs down Ruah Community Services March 2010 47
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