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London 2012 Olympic Games: Turning potential business disruption to your advantage through Flexible Working | contents contents . . . . . . . . . . . . . . . . . . . . . . . . 2 executive summary . . . . . . . . . . . . . . 3 the roundtable . . . . . . . . . . . . . . . . . . . 6 how bad will it really be? . . . . . . . . . . 9 what is flexible working? . . . . . . . . . 13 the primary challenge: culture . . . . 16 benefits . . . . . . . . . . . . . . . . . . . . . . . 20 solutions . . . . . . . . . . . . . . . . . . . . . . 23 where next? . . . . . . . . . . . . . . . . . . . . 27 2 | executive summary The 2012 London Olympic Games will be the world's largest sporting event with almost 9 million tickets sold, and the Paralympics are expected to bring an additional 1.8 million Games 18,000 spectators. Prior to the Olympics, the UK will be celebrating workers Olympic Games the Queen's Diamond Jubilee, seeing further visitors to the 170,000 Athletes city. With visitors, athletes, media, vendors, and an estimated viewing audience of 3.8 billion (almost two-thirds of the Games spectators 6,000 world's population), literally, all eyes will be on London. 5,000 550,000 - technical Paralympic 600,000 officials Games The chair of the London Assembly's transport Committee Valerie Athletes Shawcross AM, describes the period as "around 100 continuous days of extraordinary operation." And while "definitive numbers are inevitably hard to come by, there is a general consensus that the scale of the 2012 Olympic Games by numbers transport challenge will be immense." As some organisations scramble to test contingency plans and question if they are robust enough to withstand constant use for one third of the year, other organisations are 6,000 20,000 25,000 quite complacent, feeling the issue is a nuisance, not a crisis, adopting Members Broadcast Marketing more of a "wait and see" approach. of Games media partners families The London Assembly Transport Committee, the Olympic Delivery Authority (ODA), Transport for London (TFL) with assistance from the 5,400 8,000 Office of National Statistics (ONS) and the NHS, were charged with vehicles Journalists finding a solution. The two-pronged approach seeks to increase capacity Photographers and decrease usage. Capacity building stumbles along, with some improvements completed, but years delayed. Many improvements seem 3 | executive summary unlikely to be completed in time, while others have been abandoned until To hear what city firms are doing to ensure business continuity during after the Games. This shifts much of the focus to a dramatic reduction of the Olympics and gauge their appetite and understanding of emerging the number of journeys on the London transport systems. flexible work styles, AOS Studley, in partnership with TFL, e-work, and Cisco, brought together heads of HR from city firms to share ideas, Expecting 3.3 million additional journeys on the games' biggest days, TFL concerns and questions around the topic. estimates that London transport systems will need to see a 30% decrease in commuter numbers in order to keep the system from experiencing The following report represents a synthesis of data collected from the severe disruption. They suggest that this is the minimum reduction in session, conclusions drawn from complementary research, and resources users needed to keep London moving during the Olympic Games, and are to support a shift to flexible working. looking to city businesses to play a part in the solution by asking them to examine alternatives to their staff traveling into the city, keeping as many of the city's commuters off London transport as possible. But research shows that the issues coming to light during the Olympics TFL estimates that London are much broader. As regular users of London's public transport can transport systems will need to attest, the transport system is already heavily taxed. "London's public see a 30% decrease in commuter transport system carries more people than any other in the world and numbers in order to keep the system from experiencing parts of the system are over 100 years old," continues Shawcross. London severe disruption commuters spend 26 million hours a day commuting, most of that time on London transport systems, and Transport for London reports that current transport woes will not lessen for at least 30 years. With studies on occupational stress reporting that commuters frequently experience significantly heightened stress levels, the Olympics serves only as an inflection point of a much larger issue. This period challenges businesses to question the very nature of their working culture and asks them to examine how they will respond to the demands of a changing workforce for the 21st century. 4 The Roundtable 5 | the roundtable The group was a cross section of industries with representatives from legal, manufacturing, resource extraction, retail, insurance and professional services in attendance. All were from national or global firms with specific workplace concerns in the city. The group was evenly split between large businesses (500+ employees) and SMEs (<499 employees). At the 1996 Olympic Games in Most responses were consistent across sectors and business size, although Atlanta, travel disruption reached the retail segment did vary from professional organisations in their such a critical level that planned responses. athletes almost missed their events, being Our research from the roundtable found that the challenge is two-fold. forced to warm up and stretch on First, many businesses do not actually believe the severity of the potential city buses. disruption, referring to this as another "millennium bug". Attendees felt the press was blowing the issue out of proportion and that while primary arteries might experience delays, workers would still be able to make The whole of central London their way into work. We heard comments like "none of our staff live in the will be a managed, restricted east, so we won't be caught in the Olympic Village traffic" not taking into 70,000-80,000 area. This means that even people a day are account that Olympic events, parties, and visitors will be converging in all as a pedestrian your passage expected in Hyde Park areas of central London. Others commented that staggering hours would across certain streets may be to watch the Games blocked by barriers, making be sufficient, not realising that Olympic events will take place from 9am- on large screen common routes impassable. 10pm on most days. Whatever the rationale, many felt that the disruption displays would not be insurmountable to navigate within their standard continuity planning, and those charged with business continuity for city firms fear The disruption is not just at Olympic that too great an investment of time, energy and resources may equate venues. Thousands of events have been planned across the city, many to a loss when the anticipated transport disruptions do not materialise. with 5000+ attendees. The second challenge is that many businesses are simply unable to see how they can function for more than a few days without staff coming 6 | the roundtable into the office. Attendees feared teams would become ineffective without Interim solutions look at the Olympic and Paralympic Games as a period all members present in the office. There was also a concern about how to be managed and endured with short-term solutions that will have staff would perceive inequities if some staff were able to make it to work, the business operational during the potential disruption, and then revert while others weren't. One professional services firm interviewed had a back to business-as-usual after the Games. Long-term solutions see rather disheartening solution for the issue. "We just plan to fire anyone the Olympics as an organisational opportunity whereby decisions that who doesn't make it to work." When asked about morale, retention, and must be made for business continuity can be leveraged for longer-term employee productivity, she responded, "It seems the only fair way." changes in policies, procedures, and processes. Those businesses that fall within the third tier see the Games as an opportunity to examine their All spoke of certain "essential staff" needing to be present, but the organisation's broader workplace strategy, and use the disruption as an definition of essential seems to cover all roles from reception, executive inflection point for organisational transformation. assistants, mailroom, security, catering, accounting, call centres, and almost any position save that of the highest executive. Most attendees admitted that this barrier was primarily psychological and cultural, not one of technological infrastructure. Nonetheless, the barriers remain quite "We just plan to fire genuine and deep-seated. anyone who doesn't make it to work." TFL in conjunction with various partners are educating businesses on the severity of the transport crunch and how best to keep London moving. Through modelling, transport "heat maps", surveys and profiling tools, TFL has accomplished their goal of connecting with 200 city firms to educate them about the coming disruption and discuss recommended solutions. As responses from the roundtable showed, however, the issue is less about Olympic travel disruption, and more about the struggle among many businesses to embrace the changing nature of work. When asked how they plan to deal with the Olympic travel disruption, responses generally fell within three categories: interim, long-term, and transformational. 7 How Bad Will it Really Be? 8 | how bad will it really be? Before the International Olympic Committee 22 travel hotspot areas have been identified (IOC) awarded the 2012 Olympic Games to London in 2005, it identified transportation M1 A10 M11 as the host city's primary weakness. 5 years A406 later in April of 2010, they reiterated their position by stating that transportation had South Tottenham A12 not improved and traffic remained of critical Wanstead Ilford concern to the committee. This sentiment was Wembley Stadium and Wembley echoed three months later by the Minister Arena for Olympics and by Lord Coe, Chair of the Wembley Olympic Park Stratford Barking London Organising Committee of the Olympic A40 A13 Lord's Games and Paralympic Games (LOCOG). Cricket Ground Bow Coe described it as "a major risk," telling the Acton Leamouth Assembly that "London's reputation depended Hyde Park ExCel The Mall on its ability to transport people effectively in M4 North 2012." Hammersmith Horse Guards Parade Southwark Greenwich Arena Deptford The Royal Shawcross recognises that much of the Vauxhall Greenwich Park Artillery Barracks Earls Court Woolwich solution hinges on the support of the London Wandsworth A20 business community. "Around one-third of A316 Lewisham Londoners may need to change their usual A2 travel patterns if the system is to operate Wimbledon A205 effectively next summer.{…} Success will depend, largely on businesses altering their The eight main travel hotspot areas are: delivery arrangements and supporting their the West End, Westminster, Bank, the South Bank (Waterloo to London Bridge), staff to work more flexibly." Canary Wharf, Stratford and Canning Town, Liverpool Street and King's Cross St Pancras 9 | how bad will it really be? The ONS modelled ranges of estimates for games-time visitors, but reduced mobility. Only one-quarter of tube and rail stations are accessible admits that London is a unique Olympic city. And while the ODA is and temporary accessibility measures will need to be put in place to serve confident about the robustness of their modelling techniques, they admit these users. This will further slow the movement of commuters through that there are simply too many variables to consider in order to fully stations. Current models struggle to respond to these sorts of variables. develop accurate forecasts. According to the ONS preparatory documents, "games-time visitors cannot be quantified with any satisfactory scientific Furthermore, models built to estimate the impact were created based measure of certainty. The variations relate to the numbers of spectators upon the 2012 upgrade bid timelines. These are already known to be with tickets for more than one event on the same day, their length of stay heavily skewed. The Jubilee line improvements have just been completed, in London and the propensity for them to travel into London on the day but two years late, and not as many trains as hoped will be running. of competition." Where they will stay, how they intend to travel to events The Northern line improvements have been abandoned until after the and other variables remain unknown. Games, reducing a critical capacity building component of the overall plan. Models currently anticipate queuing of over an hour for Central "Atmosphere" tourists, visitors without tickets, are another variable. and Jubilee lines. ODA's two-pronged solution, increasing capacity Beijing's Olympic Games in 2008 saw an estimated 700,000 such visitors. and decreasing usage, is already not meeting critical performance London's easy access from continental Europe, its global popularity as a benchmarks. tourist destination, and its relative safety and security could mean an even greater number of atmosphere tourists than other Olympic Games have Decreasing demand is being marketed by TFL through their "reducing, experienced. Additionally, London residents may also shift their travel revising, re-routing, re-timing" or the "4Rs" initiative. The programme has patterns. Normally, commuter numbers reduce by 10% in the summer a general goal of reducing regular usage by one-third, and TFl modelling months, but there are significant doubts that Londoners will leave the city is based upon a fully operational system experiencing no faults. While during the Olympics. Tourism officials believe many will stay to experience any seasoned London commuter can report that this is unrealistic, city the games or host friends and family, and others may be put off by higher businesses are still not biting. There has been an increase in alternative plane fares in and out of London during that time, delaying their summer modes of transportation such as bicycles and river transport, but city holidays until the autumn. businesses appear to be slow to appreciate the potential severity of disruption. A 30% decrease in commuter numbers is an enormous task to While the Paralympic Games will bring fewer attendees, the transport accomplish, and the lack of response from city businesses reiterates the system will see a dramatic increase in the number of commuters with potential for massive disruption. 10 | how bad will it really be? Only 20% of our roundtable attendees said they felt prepared for the But transport challenges in London are not just an Olympic anomaly. disruption, and yet 85% felt that the period would have a significant London's transport system carries more than any other system in the impact on the way they do business. Although there is growing concern world, and growth in travel along the public transport system is predicted among commuters themselves, ODA and TFL believe that without a to continue, with at least an extra four million daily trips by 2025. Two of greater sense of urgency on the part of businesses, it is difficult to see how the identified 22 hotspots, Victoria and Kings Cross, already require crowd the London transport system will be capable of handling the additional control measures to manage overcrowding. Resiliency of the transport demand. system is a constant threat and businesses are slowly coming to the realisation that they must manage and adapt to that risk. TFL and ODA are asking for action now. Flexible working programmes must be developed, communicated and tested quickly if the response is to have enough effect to reduce demand to the necessary thresholds by the Diamond Jubilee. Critical Dates Timeline Friday 3 August and Saturday 4 August (days 7 and 8 of the Olympic Games) are forecast to be the busiest days Late June 27 July 3 August 4 August 12 August 29 August 9 September Workforce Olympic Forecast to Forecast to Olympic Paralympic Paralympic and volunteers Games Open be one of the be one of the Games Close Games Open Games Close begin arriving busiest days busiest days 11 What is Flexible Working? 12 | what is flexible working? ODA and TFL suggest flexible working initiatives as the best solutions to "work", and these activities comprise the psychological sphere. The virtual reducing transport demand but it can be confusing as to what that term sphere represents the space of work that occurs outside of a physical actually means. Flexible working is known by a myriad of monikers: agile work environment, supported by some technological component. Flexible working, mobile working, alternative working, activity based working, new working challenges traditional assumptions about work and workplace ways of working, to name a few. And within the flexible working model and examines the intersections of these 3 spheres more closely. are many new terms: hotdesking, hotelling, hub-working, third spaces, distributed workforce, virtual teams, unified communications. The list goes on and on. Suffice it to say that the traditional way of working is shifting away from a 9-5 desk-bound model, to one where varying degrees of AL flexibility exist. C H O LO G I C VIR Information & These alternatives can fall across an enormous spectrum. 95% of the Organisations Process Communication T UA L roundtable attendees noted that they already had some sort of mobile and People Technology working programme in place. When asked to describe in greater detail WORK what was meant by that, one attendee remarked their programme y amounted to little more than senior executives having laptops and smart PS phones, working from home on rare occasions. At the other end of the Behaviour Infrastructure spectrum, Norma Pearce, HR Director EMEA for Plantronics, explained that their staff have no requirement to come to the office; "Our employees' office becomes their laptop, their phone and their headset." Building and Workspace Work occurs in three basic spheres: the physical, psychological, and virtual spaces. When most people say "I'm going to work" they are referring to a physical place: their office, store, factory, etc. This is the workplace. The activities that one engages in at the workplace are also considered PH yS I C AL Source: Regus 2011 13 | what is flexible working? The Intuit 2020 report, which looked to forecast the twenty most location campus as one such example. "The days of an all-powerful, single influential changes we will experience globally by the year 2020, cites location, world headquarters are numbered. The concept of a corporate several ways that the changing nature of work will influence our world. HQ will change from a physical location to a virtual network." These "The next decade will see a reinvention of the workplace." What will that changes will naturally impact organisational culture, and some fear it may change look like? Pearce sums it up well. "Work isn't a place you go, it's a harm the employee's internalisation of the brand, in turn damaging the thing you do." customer experience. As Frances Cairncross spoke of the Death of Distance almost 15 years But culture does not need to fall victim to flexible working. If preservation ago, he could already see the technological changes that were breaking of culture is an explicit goal within a new way of working strategy, this down the meaning of 'distance.' In these last 15 years, tremendous shift can have the opposite effect. An organisation can in fact be bound advances in the way people can connect over vast distances has improved more tightly through a greater degree of trust in decision making, dramatically. Technologies such as telepresence, desk video conferencing, stronger value driven leadership, and a deeper sense of purpose of work and VoIP allow people to communicate in less cumbersome ways. Beyond that stretches beyond that of simple communication however, is a desire to further break down the coming to a physical office barriers of distributed working. People want to be aware, at any given every day. Gupta concurs, time, of their colleagues' location, availability, and connections to other saying "the companies that people. Already social tools like Facebook and twitter in conjunction manage to be successful will with Four-square and Gowalla have familiarised people with knowing be those that manage not a connection's physical location, and Skype with a person's degree of only to develop a network of availability. Now, new workplace tools will combine all of these features in global hubs, to distribute their a unified platform to facilitate a level of workplace social networking that intelligence around the world, will transform the way people perceive virtual working. and to engage directly at the local level, but also to bind "That longstanding symbol of the business world, the corporate HQ, their business together with will be no more" says Anil Gupta, professor of strategy & organisation deeply held values and a highly at the Smith School of Business at The University of Maryland. Gupta developed infrastructure." cites the move to distributed hubs and away from the single physical 14 The Primary Challenge: Culture 15 | the primary challenge: culture Norma Pearce is shocked by the lack of urgency among businesses. "I But businesses are slow to see the link. Many organisations believe that am quite surprised at the apathy. Businesses are being so short-sighted. their business continuity plan will see them through the storm of the Do they not foresee the challenges, the disruption and the stress this Games. Most larger organisations have a plan for snow, bird flu, tube will create?" Given that Plantronics is fully flexible, logistical challenges strike or other type of crises. These plans are generally not intended like the Olympics or a weather crisis are not a concern for the firm. "We'll for long term use, however, and are frequently poorly tested. With the experience no break in business continuity." period between the Diamond jubilee and the close of the Paralympics amounting to almost one-third of the year, even the most robust Pearce admits that while appropriate technology must be in place as well continuity plan will be stretched to its limits. to support the shift, it is usually an issue of culture and trust that stands in the way of making the change to flexible working. Kate North, Global As our roundtable attendees reflected, most organisations already have Director of Development for e-work, a flexible working online training some sort of mobility initiative in place. This, coupled with a continuity consultancy, agrees. "This is not so much an issue of business continuity plan, can lead organisations into believing that they are prepared, as it is of culture." but experience from Atlanta and Sydney tells a different story. "Most organisations have some mobile work programme, but they simply Roundtable survey: barriers to workforce mobility don't do it well," says North. "We see a lot of organisations who have put programmes in place, but they woefully underestimate the need for clarity and formalised training." Pearce agrees. "We found our biggest barrier 9% 9% was from our middle managers. They needed an entirely different type of 5% training programme than the line staff." 18% ■ Managing in a new way ■ Cost This is not uncommon. Middle management tends to be one the bigger ■ IT connectivity challenges in moving to a flexible working programme, says Thomas ■ Employee engagement Davenport, author of Thinking For a Living. "Managers struggle to shift ■ Executive buy-in from evaluating visible job performance to assessing invisible knowledge achievements." This is especially true of direct line middle managers. Pearce understands their hesitancy. "They are afraid they won't be able to 59% do their job effectively if they can't physically see their direct reports. They are afraid of losing control. But that simply isn't the case." 16 | the primary challenge: culture This notion of needing to see employees in order to assess their three-quarters surveyed cited virtual collaboration as critical to innovation performance, "presenteeism", is a difficult cultural barrier to overcome. and business growth. For years, managers have been taught the wisdom of MBWA, or "Management By Walking Around", Dave Packard's revolutionary Demographics play a significant role in the culture shift as well. For the message to move managers out of their cellular offices and get them first time in history we have four generations in the workforce working engaged with their staff. The Intuit 2020 Report challenges us to imagine side by side. While the younger generation ("digital natives" as described a world where "companies motivate and manage employees who never by Marc Prensky in his book Digital Natives, Digital Immigrants) show set foot in their office." Engagement is critical in building strong teams, a somewhat higher aptitude at building and maintaining virtual and many managers are simply at a loss of how to transition this skill to a relationships and find distributed teams less challenging, the appetite for distributed workforce. How do you "walk around" a virtual team? flexible working does not necessarily run along strict demographics lines. Adoption can occur due to many different factors, and while many new One of the biggest cultural shifts that must occur in a move to flexible recruits expect greater flexibility in their work environment, organisations working is a shift in management style from that of MBWA to managing must be cautious to not make broad assumptions about employees' by outputs. The move away from presenteeism can be daunting and proclivity for flexible working. Appropriate testing, analysis, and change counterintuitive for many managers, while line staff already operate management must accompany a workplace strategy to ensure successful their personal lives in a very mobile way, and expect the same from their and consistent adoption rates. professional lives. This dynamic tension is often resisted and becomes a business anchor, stalling innovation and hurting recruitment and When looking at a virtual office and the changing face of workplace retention. If harnessed, however, it can instead become a powerful technology, the question of paper invariably arises. The paperless office is business and innovation driver. not a realistic option for most and paper remains a powerful psychological and logistical barrier against flexible working. The manner in which we North believes businesses must embrace these sorts of skills or risk their share and assimilate information is fundamentally changing through competitive edge. "How often do you hear a manager saying, 'Let's wait the proliferation of tablets, smart phones, and digital readers, however to make that decision until everyone is here,' It's well meaning. Inclusive. paper still has its role. The increasingly multidimensional and multilayered But nimble organisations can't afford to wait to make decisions. If they nature of the internet has created a media that does not seek to replace delay, a competitor who is already working virtually will beat them to it." or emulate paper, but rather is something fundamentally different. And many already have. In a 2009 IBM study of global CEOs, more than Organisations are finding that through the use of new technologies, 17 | the primary challenge: culture they can begin to phase out their dependency on paper, making its use the size of the firm that provides their goods and services. " While the a matter of choice, not dependency. As organisations become more workplace still sends a powerful brand message, its meaning is shifting in comfortable with this technological shift, it becomes clearer that paper as both the eyes of the employee and the consumer. a barrier to flexible working is once again a cultural, not logistical barrier to flexible working. The Intuit 2020 Report challenges us to imagine a world where "companies motivate and manage As paper roots a worker to a place, so does its digital counterpart, employees who never set foot in their office." computer files and software. Larger organisations have learned the importance of files and software being resident on a server in order to reduce the risk of hardware failure or theft. Many organisations already use technology that allows access to servers through VPN tokens. These virtual private networks create a secure access corridor for people to remotely access material resident on the organisations' server. The challenge with VPNs is that they can be costly and slow. The next generation of access-anywhere files and software is in the "Cloud." The cloud offers access through the internet to remote servers. While some have concerns that the cloud is unsafe, these concerns are largely unfounded, and once again hinge more upon a barrier to developing a culture of trust than that of actual technological security. Another perceived barrier to the changing nature of work is that of the client relationship. In the past, an office was emblematic of status and quality to both customers and staff. Research shows that increasingly, clients care less and less about the size or location of an office. Clients may engage a firm and never see the physical workplace the firm inhabits. "The web and mobile technologies will become the great equaliser of big and small with customers no longer knowing – or even caring about 18 Benefits 19 | benefits Three primary drivers and benefits to flexible working are to minimise risk; improve market responsiveness and nimbleness of the organisation; and to attract and retain top talent. As organisations move to a distributed Case Study YELL model of working, peer-to-peer collaboration will become even more Yell, an international business directory service closed 18 of its UK important. In the organisation of the future, HQ will not be the repository satellite sales offices, totalling 70,000 sqft, in order to move to more of innovation and information. Rather, divisions and individuals will work virtual work environment for 700 of its mobile sales staff. Yell entered with one another to share information and collaborate directly and HQ into a new working model with serviced office provider Regus who have created an innovative drop-in service for Yell, who can make execs will seek to facilitate that knowledge sharing. The Intuit 2020 report use of any of their 140 business lounges, cafes, and offices. The new predicts that successful firms will be those that are able to most effectively working model is expected to save Yell around £1.5m annually. manage the emerging "free agent nation by new ways of connecting and Simon Taylor, head of property at Yell in the UK, said: "Our field housing the 'contingent workers' that are forecast to comprise of 40% of sales teams' use of and reliance upon a physical place of work has the US workforce by 2020." significantly changed in the last year due to developing technology and we no longer require our network of sales offices." Taylor is confident of the business outcomes the move will achieve. Gupta believes that execs "will expend the bulk of their efforts in trying to "Not only is this far more cost effective, lower risk, flexible and eliminate technical, organisational, cultural, and motivational friction that sustainable but will, over time, increase productivity as less time is can get in the way of direct collaboration. {...} It is only when leaders are spent commuting and working in poorly equipped places such as confident that the company will not fall apart that they are comfortable in hotels and cafes.'' Mark Dixon, CEO of Regus agrees "More and more organisations pushing the envelope in creating a distributed organisation." Leaders that are beginning to adopt more agile, lower risk, lower cost ways are able to shift their way of thinking away from the known, centralised of working. The question of how, where and when we work is model, towards the new, decentralised model, will find themselves more an important issue for all of us and those businesses that are appropriately placed for a world of free-agents, emerging markets, and able to respond in the most flexible way will secure the greatest competitive advantage. Where Yell is leading, others will follow." the flexibility hungry new generation of workers.. Taylor believes others origination will follow their lead. "I think this is the future of office working. We're the first to really adopt it as a Some businesses believe that the oft cited "war for talent" is over due to way of using serviced offices. If you have a large mobile workforce but recessionary pressures. While the phrase may be passé, the truth remains don't want a permanent office, this is a brilliant way of doing that." that employees have not felt valued during the recession and are looking to move. HR research yields that one-third of employees feel unvalued 20 | benefits during the recession and will leave as soon as another position is available Dr. David Lucas reports that the stress from commuting raises heart rate and 13% of senior executives are looking to move to foreign markets and blood pressure levels to that of riot police on duty and warns that in order to escape the economic downturn. Recruiting and retaining top these levels of prolonged stress can cause long-term health issues. This talent cannot be viewed as a soft cost any longer. Attrition costs the sort of stress during an average commute begs the question of what UK £1 Billion annually and even more so in the financial sector where kind of worker businesses are getting when they arrive at the office. executive movement to foreign markets is even greater. Lewis reports a syndrome called "commuter amnesia" where commuters actually mentally block the experience from their minds, becoming, in his Attrition is felt all the more acutely within knowledge worker firms. In words "commuter zombies." Research from Hewlett Packard suggests that October 2005 McKinsey Quarterly wrote of the importance of 'tacit' the zombie syndrome does not diminish for at least 90 minutes into the workers to organisations. Tacit, or knowledge workers, cannot simply be working day. This is a tremendous loss of productivity as well as taxing on replaced like any technology or process. They retain in themselves a high employee morale and well-being. degree of resident information that must be supported and cultivated for organisational success. "It follows then, that an organisation's workforce Lucas, the CBI, and the UK National Work-Stress Network, among strategy must be elevated to the same level of importance as other others, recommend flexible working alternatives as a means to alleviate high-priority initiatives found in the strategic plan" (Karen Lojeski) Or, as commuter stress and stress related illness and associated costs. Paul Jackson said, "If a virtual environment poses greater challenges to effective work than non-virtual, then it requires special attention" from management. Business analysts have long known the impact of issues such as employee retention on an organisation's bottom line. But studies show that seemingly softer social indicators such as employee well-being within organisations directly equates to economic performance (Harter, Schmidt & Keyes 2003). The Confederation of British Industry estimates "the total cost to the economy of mental health and stress problems at £5 billion a year - equal to industry's total annual losses through theft and many times the costs of strikes." 21 Solutions 22 | solutions Returning to the Olympics as an inflection point for organisational All these changes must be communicated with sufficient lead time. Many change, it is easy to see why flexible working is being recommended by of these suggestions will also require additional training. For example, if TFL under the 4Rs in initiative. asking your staff to cycle to work, help them develop the best route and offer additional bicycle safety briefings. Staff working from home for the REduCE – Reduce or eliminate the first time will also need training for the experience. There may also be number of staff coming into the technology provisioning issues to consider to support the new way the office by encouraging them to organisation works. The sooner an organisation starts this process, the work from home, in serviced offices better, and with only a few months left before the Games, work must or work hubs, or other company begin now. locations away from the city centre. REvISE – Revise the mode of transport your essential staff use to get to work. REROuTE – Explore Many workers will have no alternative to their set travel schedules or work alternative routes for the way essential staff location. Retail, restaurant, and hospitality workers will need to come into come to work. to work to serve the visitors to the city. While these businesses can look to reroute and revise their staff's journey to work, realistically retiming will be a struggle, and reducing simply unrealistic. If anything, they may RETIME – Stagger your essential even need to increase their staffing demands. This puts the onus on staff's working hours to off peak hours. Reschedule suppliers and knowledge worker firms to reduce an even greater proportion of their deliveries to non-peak hours. don't staff's transportation usage in order to meet the commuter reduction of forget staff and clients travelling in 30% required to keep London moving. from other cities. 23 | solutions Solutions can be approached through 3 tiers: interim, long-term, and An interim solution looks at how transformational. to get an organisation through the period of the Olympics to London2012 maintain business continuity Travel Resources InterIm without significantly altering the for Business Stop-gap only for Olympic period way the business operates during (Links to websites – Telework programme times outside of the disruptive please click on link to open) period. Many organisations, Action Plan Template Flexible working hours however, recognise that the Commuting plan Planning Checklist future of work is flexibility and see the Olympics as the Long-term opportunity to set an executive Programme beyond Olympics level focus on flexible working Data collection around IT, HR, and FM initiatives. IT investment Long-term changes build on Agile working culture change the work that would occur in an interim solution, and expand this to include a much deeper exploration of the technological and cultural transformatIonaL considerations that are integral to a move to flexible working. Long-term Programme beyond Olympics that looks to leverage changes would look to integrate the strategy of IT, facilities, and HR, to investment for ROI see where synergies in strategy can be exploited. In particular, long-term Explore business cases for cost savings and sustainability gains solutions would focus heavily on ensuring that the IT infrastructure and Physical workplace redesign planning needed to move to a flexible work environment was robust and well resourced. Flexible working without proper IT provisioning is IT and CRE road map exploration destined to fail. All levels of solutions also require the creation of a shared Policy and process restructure language. In Chip and Dan Heath's book Made to Stick: Why Some Ideas 24 | solutions Survive and Others Die, they see the creation of a shared language as performance over time". "One of the five ways to build a healthy one of three critical components to making change stick. Not only does organisation is through [reshaping] the work environment to create a common language facilitate smoother development of agile working healthy mind-sets." Furthermore, they stress the importance of a change policies and social contracts, it is also more inclusive. "A common strategic initiative to accompany the reshaping of a work environment, despite the language allows everyone to contribute." belief by some that change management is "soft stuff". In fact, "senior executives who told us that when they'd implemented initiatives to Transformational flexible working requires another level of commitment change their employees' mind-sets and behavior during a transformation, from the organisation to not only explore logistical and strategic issues, they were twice as likely as others to report that it had succeeded." but ones of philosophy and culture. This sort of cultural shift is best accomplished during a visioning process in which an organisation is challenged to question the very nature and meaning of work Performance Benefits of Agile Working and workplace. Within transformational change, the physical work environment and corporate real estate concerns are more fully integrated More efficient internal communications 80 into the discussion. Transformational change seeks to fully leverage the two biggest cost centres for business, their people and their property, and 70 More efficient external communications seeks to yield the highest possible performance from both. This may be through an office redesign, higher space utilisation, or portfolio divestiture. 60 Improved productivity Through this process, the greatest ROI can be achieved, as seen in the 50 case study of Yell. Improved HR metrics Percent 40 Both long-term and transformational change focus very heavily on organisational culture and require a strong change management 30 component. In their book Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage, Scott Keller and Colin build the 20 Cost reduction case for creating a healthy organisation in order to gain competitive 10 advantage. "Health is the ability of an organization to align, execute, and renew itself faster than the competition to sustain exceptional 0 Source: Flexible working: can your company compete without it?, BT 25 Where Next? 26 | where next? If an organisation is looking to move to flexible working, North encourages them to be very methodical and thoughtful in their approach. Don't unDerestImate "Business can't underestimate the level of change that formalising a • The amount of time you'll need to develop and communicate distributed work programme will make to their organisation." plans • The need for clarity: create explicit social contracts, team When asked her opinion of flexible working's bottom line impact, Pearce is agreements & protocols unequivocal. "We surveyed before and after our move to smarter working • The need for a pilot: find holes in the plan now while they and our satisfaction and engagement increased by 24%. EMEA had the can be fixed best results ever. The employees are willing to give more and we credit it to flexible working." She feels that they are more nimble and this equates to higher revenues. While there was initial resistance, they now see their BrIng the rIght peopLe to the taBLe flexible working style as a market differentiator. She encourages others to follow suit and not to be held hostage by the perceived barriers. "To start • Ensure an integrated approach across HR, IT, FM, and CRE the process is not that complex. There are market standard assessment • Garner senior level sponsorship tools that make it so easy. And with help from resources available, we • Engage managers first got there." What does flexible working mean to Pearce? "No matter what comes our way we can keep making money." traInIng anD tooLs • Leverage off global best practices • One size does not fit all: staff and managers need different training • Find tools that offer easy deployment for rapid behaviour change 27 AOS Studley is a global independent Real Estate Consulting, Workplace Consulting and Project Management Company, with more than 600 clients in 20 countries. Combining a wealth of expertise and capabilities in Real Estate and Workplace, AOS Studley helps clients reduce occupancy costs and implement high performing flexible strategies. If you would like to find out further information on AOS Studley and our services, please contact us. City West End Cheapside House 1 Cavendish Place 138 Cheapside London London W1G 0QF EC2V 6BJ Phone: +44 (0) 207 600 9922 Phone: +44 (0) 207 268 6580 Email: email@example.com Email: firstname.lastname@example.com Key Contact: Tom Godwin MEng (Hons) email@example.com +44 (0) 75 083 277 87 28 With thanks to our Roundtable partners: Disclaimer 2012 AOS Studley AOS Studley confirms that the information herein has been obtained from sources believed to be reliable. While we do not doubt their accuracy, we have not verified them and make no guarantee, warranty or representation about them. It is your responsibility to independently confirm their accuracy and completeness. This information is presented exclusively for use by AOS Studley clients and professionals and all rights to material are reserved and cannot be reproduced without prior written permission.
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£695 pcm
2 bedroom terraced house to rent High Street, Bollington, Macclesfield, CheshireA traditional stone cottage, in the heart of Bollington. Fully refurbished throughout. A newly fitted kitchen with space for a dining table and washing machine. It has two double bedrooms and a modern fitted bathroom with gas central heating. Available now, part furnished. Viewing recommended. More details ›
£695 pcm
2 bedroom terraced house to rent Dean Way, Bollington, MacclesfieldBOLLINGTON (Dean Way) Part Furnished Beautifully presented two bedroom modern mews, built by Brighouse Homes situated in a quiet location in the rural village of Bollington, just a few minutes walk from the centre of the village. Accommodation comprises in brief: entrance vestibule, cl... More details ›
£750 pcm
2 bedroom terraced house to rent Willow Bank Drive, Bollington, Macclesfield, CheshireA lovely modern stone built house situated on the outskirts of Bollington, but within easy reach of all local amenities. To the front of the property there is parking for 2 cars. The ground floor consists of open plan lounge / kitchen with patio doors on to a private garden. Whilst the 1st floor ... More details ›
£1,200 pcm
3 bedroom detached bungalow to rent Cocksheadhey Road, Bollington, MacclesfieldA very attractive three bedroom bungalow offering spacious accommodation on a quiet elevated road. In brief the property comprises of: Entrance hall, large lounge with living flame fire, fitted kitchen, utility room, dining room, conservatory overlooking rear garden and uninterrupted views over l... More details ›
£950 pcm
3 bedroom apartment to rent Clarence Mill, BollingtonIMPRESSIVE AND SPACIOUS DUPLEX APARTMENT WITH STUNNING VIEWS ACROSS OPEN COUNTRYSIDE!! A beautifully presented furnished third floor duplex three bedroom executive apartment situated in a prime location overlooking the canal with views across open countryside. The property comprises; communal ... More details ›
Added on 20/03/2015 by Rooftops Letting & Management , Macclesfield. Call: 01625 909013 Local call rate
£525 pcm
2 bedroom cottage to rent Palmerston Street, Bollington, Macclesfield, CheshireA quaint two bedroom stone terrace cottage tucked out of the way in a popular residential area of Bollington. The property is larger than the average terrace, offers clean comfortable accommodation and has the benefit of a modern bathroom with shower, double glazing and combination boiler. The pr... More details ›
£900 pcm
2 bedroom apartment to rent Clarence Road,Bollington,SK10Having spacious accommodation appointed with high quality fittings, an elegant ground floor apartment within a prestigious development of a Victorian mansion set within wooded grounds. More details ›
Added on 13/03/2015 by Michael Hart & Co, Bollington. Call: 01625 909017 Local call rate
£825 pcm
3 bedroom town house to rent Foxglove Close, Bollington, Macclesfield SK10 5DHThis 3 bedroom town house is located at the end of a cul de sac in the village of Bollington. The accommodation offered briefly comprises entrance hall, kitchen with appliances, good size lounge with French doors to enclosed rear garden, master bedroom with dressing area and en-suite, two furthe... More details ›
£625 pcm
2 bedroom terraced house to rent Ingersley Road, Bollington, CheshireA spacious terraced stone cottage situated in the idyllic village of Bollington, close to open fields. The accommodation comprises; Lounge with open fire, dining room and kitchen with integrated oven and hob. To the first floor, there are two good sized double bedrooms and a spacious bathroom. To... More details ›
£695 pcm
2 bedroom apartment to rent Clarence Mill, BollingtonCANAL WALK ON YOUR DOORSTEP!! A smart and spacious two bedroom apartment situated in a converted mill in the centre of Bollington. The property comprises; communal entrance, lift, entrance hall with entryphone system, large spacious lounge/dining area, open plan fully fitted kitchen with split ... More details ›
Added on 10/03/2015 by Rooftops Letting & Management , Macclesfield. Call: 01625 909013 Local call rate
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|Property type
|Minimum Stay
|2 nights
Delightful bright apartment: 140 m² - third floor with lift - sunny - quiet. Wifi.
Elegant apartment, in one of the oldest area of Rome just behind the beautiful Basilica of Santa Maria Maggiore and 2 min from the tube station. Close to all amenities.
The apartment is of a high quality standard: recently refurbished and fully equipped.
Living room: double sofa, oval dining table with 8 chairs, TV, stereo, double sofa bed, 3 seater sofa, window overlooking internal courtyard, TV, stereo, A/C.
Kitchen: gas stove, oven,sink, large refrigerator, dishwasher, foldable breakfast table, window.
Double bedroom 1: king size double bed (160 cm width),1 sofa bed, 2 bedside tables, a large wardrobe, shelves, TV, window overlooking the street, A/C.
Double bedroom 2: king size bed, single sofa bed 2 bedside tables, walk in wardrobe area, a window overlooking the street, TV, A/C. Internet.
Bathroom: large walk in shower, bath with shower, washbasin, bidet, hair dryer, washing machine in hall, radiator
How to get there: Santa Maggiore Apartment is situated 2 min from the Basilica of Santa Maria Maggiore and 10 min from the Colosseum. It can be easily reached on foot in 5 minutes from the main train station of Termini .
If arriving by plane at the airport of Leonardo da Vinci- Fiumicino you can catch the train for Termini Railway station and walk.
If you arrive at Ciampino Airport you can catch a bus to Termini Railway station and walk. Both line A and B tube stations are a step away.
Rome and its surroundings: The Eternal City needs little introduction, for this is truly one of the world's greatest destinations, boasting millennia of art, culture, history and tradition second to none.
The Colosseum, Imperial Rome, Roman Forum, Trevi Fountain, Piazza Navona, Pantheon,Spanish Steps and St Peter's, the mere mention of them provokes images of a cappuccino in a wonderful Roman cafè or a delicious plate of pasta or a pizza in a typical Roman restaurant together with a lovely glass of wine.
A city to remember.
Rome is surrounded by towns and villages in Lazio's scenic such as the famous Castelli Romani or the beautiful nearby sea resorts, open countryside all of which are within easy reach.
We have arrived and are at the apartment. It is lovely!!
I have also wanted to thank you for putting us in touch with Rich for our tours during the first part of our stay in Rome
He was wonderful and we thoroughly enjoyed his tours. Ciao!
Best location i could ever imagine, a lot of space inside, excellent and very helpful host of this place. Will come back absolutely :)
Good place to stay at Roma. Needs to be improved with equipments (especially in kitchen..) For paying only cash ... And no official receipt (fattura, invoice, ricevuta).
We stayed (2 adults, 1 kid) in the wonderful apartment between May 5th and May 9th, 2012.
Airy rooms, bath and smallish kitchen (fully-equipped) were very clean.
Termini station was just in 5 mins.
Easy walk to the Basilica di Santa Maria Maggiore, Colosseum, Palatine Hill, etc.
All in all it was a great place to come home and relax after big days sightseeing.
appartement situé idéalement à ROME; métro à deux pas; commerces et restaurants à deux pas; l'appartement est très spacieux et bien équipé. Marco, le propriétaire des lieux est très sympathique et très intentionné pour ses hôtes; en synthèse que du bon; on recommande !
Apartment: 120 m²- third floor with lift - sunny - quiet.
Elegant apartment, in one of the oldest area of Rome just behind the beautiful Basilica of Santa Maria Maggiore and 2 min from the tube station. Walking distance (10 min) to the Colosseum and Imperial Rome, Trevi Fountain, (15 min) to Piazza di Spagna, Campo dei Fiori, Pantheon, Piazza Navona. Close to all amenities.
Other Activities: sightseeing
|Rate Period
|Weekend Night
All year round (3/4 guests)
Oct 19 2014 - Jan 7 2016
2 night minimum stay
|Notes: Rates are based on 4 guests; add €20 per night, per additional guest
|Refundable damage deposit
|Final Cleaning
There is a refundable breakage deposit of € 200.00 to be paid in Euro on arrival which will be given back to you on departure.
Check in is after 13.00 and check out by 10.00 am.
A fee of 3,50 Euro per person, per night, will be added to your balance. The Rome Townhall Tax is applicable up to a maximum of 10 consecutive nights stay.Tax must be paid on site at the check-in.Children under 10 years.
A 20% deposit of the rental rate is payable at the time of your booking and the balance in cash on arrival.
All prices are inclusive of wifi,bedlinen, towels and kitchen, heating, gas, and water.Final cleaning is EUR 50.
There is an additional charge for extra guests.
Payment is usually accepted in the quoted currency (EUR) unless the currency and the amount is specifically agreed in advance with the owner / advertiser.


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July 11, 2013
The first of three weekend closures of Interstate 84 in Portland, Ore., will begin at 10 p.m. Friday, July 12 and end 5 a.m. Monday, July 15, as the Banfield Freeway paving project moves into high gear.
April 5, 2013
Speed limits along some Utah interstates could move higher for both trucks and four-wheelers as soon as later this spring due to legislation signed into law by Governor Gary Herbert. It expands the area along I-15 where 80 mph is permitted.
February 25, 2013
More than 25 years after Connecticut got rid of tolls along its highways, plans are under consideration to bring them back.
We offer e-newsletters that deliver targeted news and information for the entire fleet industry.
The expert, Mark Betner from CITGO, will answer your questions
The expert, Rence Oliphant from Hendrickson, will answer your questions
Drones And the Future of Package Delivery
How Will 3D Printing Affect Trucking?
Ultimate Test Drive Video: Brain and Brawn
Ultimate Test Drive Video: Small Block, Big Load
Webasto Releases Advanced Heater Controls
V-Flap II is An Aerodynamic Mud Flap
Cloud-Based In-Cab Video System Launched
Fan Drive Cools Better in Severe Applications


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Elephant Expecting
By Associated Press
Tulsa, OK – Oklahoma City Zoo elephant is pregnant
TULSA, Okla. (AP) The effort to breed an Oklahoma City Zoo elephant with a male at the Tulsa Zoo is an apparent success.
Zoo officials say the elephant Asha conceived in July after the first breeding attempt with the male Sneezy and is expected to give birth in May 2011. Her sister Chandra also mated with Sneezy but that attempt was not successful.
If the pregnancy goes normally the two female elephants will return to the Oklahoma City Zoo next year. The birth would be the first elephant born at the Oklahoma City Zoo.
Copyright 2009 The Associated Press.


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Note: Prices are calculated using an exchange rate of £1.00 : £1.00 and are approximate only. The final price is fixed and will be charged in £.
Our new Bonmarche spring catalogue is out now. It features our exciting new collections available in a range of gorgeous exclusive prints designed just for you in sizes 10-24 including an exclusive range designed by British Designer and International Couturier David Emanuel. Plus, the new Ann Harvey catalogue features everyday separates designed for mixing and matching in sizes 16-32. Simply fill in your details below, and weíll post your catalogue as soon as possible.
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How To Start A Ice Cream Truck Business
1 Comment
04/17/2012 - 17:15
Do u know of any trucks that I can rent or buy with a down payment. I'm starting from the ground up. I have my products and everything ready to go. I am aware of needing to check into the licenses required to run the truck. I don't have much money but I know the product will pay for the truck itself. Please let me know if you have any info for the Shelby, Gastonia, kings mountain area in north Carolina. I am new at this. Thanks jeni @ sticky sweet


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You won't be able to dismiss this by usual means (escape or click button), but you can close it programatically based on user choices or actions.
"The hard part is picking out the invitation, etc. There are so many to choose from. The easy part was personalizing them. Wedding Paper Divas makes it very easy. My invitations, response cards and thank you card are beautiful. The paper texture is very good and the colors really look great. They sent the proofs to be reviewed very quickly and the product was delivered when they said it would be. Customer service is great. I make a mistake on the order number and sent them an email within 24 hrs. they sent me back an email with a number I could call and the gentleman I spoke to was great. I was freaking out and he took care of everything in a matter of seconds, not even minutes. All brides out there use Wedding Paper Divas for you invitations, etc. They are great!!!"
"I really appreciated the proofing process. I wanted to make some changes to the wording of the invite. The changes came back more quickly than I expected, and I appreciated the edits for consistency. I was very pleased with the paper and design quality as well."
"Text has enough flourish while still being easily readable - and the writing was not too small, which was a problem with other invites we had considered! Nice thick paper, back design did not show through to the front. Tree image was very clear, not blurry or smudged. Love this design!"
"Just what I wanted down to a tee, really happy with everything about this product,customer service were so helpful and did everything possible to get the invite customized for me. thank you for making this such an easy process!!"
"I ordered this invitation with the pearl white shimmer finish along with the pearl white shimmer pocket folds and it looks beautiful! The card stock has a nice weight to it. I ordered these invitations for a vow renewal ceremony and I liked that I could re-word the invitation to say just that instead of the wording being about a wedding. I had ordered a different Save The Date design and wasn't happy with the end product so I took a gamble on this new design and I am very pleased with product, I can't wait to send them out!"


text:
OP Member
Thanks Meter: 1
47 posts
Join Date:Joined: Aug 2011Donate to Me
anyway my question is:
i am thinking of buying Samsung Q9050 (12.2" Tablet) how can i backup all of my games and apps and even system (like my wallpapers etc...) since i cannot use Titanium Backup
i know i can dump all of the Xoom on my PC but how to restore them and how to know which apps to restore since i can't see the folders containing my games , apps, etc..)
hope to get help.
P.S.: wot do u think about the Samsung Q9050 2.3 Ghz 12.2"?


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It ain't makin' me any thinner
I eat a sandwich for break-fast
And then I have a sugar blast!
I eat toasted bread for lunch
And enjoy my mid-day crunch!
At dinner I eat pasta
And end my day with a sugar disasta!"
From the How am I not starving??? thread. Enjoy the read.
Oh dear lord, gluten free products in the stores... almost every single item made over here and marketed as GF has gluten and wheat-based enhancers in it. Just... good grief people. Baking without gluten is not that hard! >_<
Disclaimer: I eat 'meat and vegetables' ala Primal, although I don't agree with the carb curve. I like Perfect Health Diet and WAPF Lactofermentation a lot.
Griff's cholesterol primer
5,000 Cal Fat <> 5,000 Cal Carbs
Winterbike: What I eat every day is what other people eat to treat themselves.
TQP: I find for me that nutrition is much more important than what I do in the gym.
bloodorchid is always right
merl, you get it
you know
there are truths in the world that can't be untruthed
yeah you are
Build a man a fire and he's warm for a day. Set a man on fire and he's warm for the rest of his life.
what can i do to convince you the sky is green?
yeah you are
Build a man a fire and he's warm for a day. Set a man on fire and he's warm for the rest of his life.


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Browse these popular wedding categories:
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Officials moving forward with plan to make city more accessible, connectedCumberland Times-News (MD)
March 27--CUMBERLAND -- City officials are moving forward with a $480,000 plan to create a dedicate...
Hillsborough governments building sea-level rise into development plansTampa Tribune (FL)
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March 26--As spring slowly creeps into the state, cyclists of all types will be taking to the roads...
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SACRAMENTO, Calif. (AP) — A plan to pump $1 billion of water spending into drought-stricken Califor...
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The urban revival, from the asphalt up.Nation, The
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Conference Registration Continues
This year's National Planning Conference in Seattle is a blockbuster. More people, more buzz, more networking! Join the crowd April 18-21 and be part of a global conversation about the issues that matter most to you.
Check out the full conference program — sessions, mobile workshops, institutes, symposia, and more.
Online registration continues until noon April 21.
Upcoming Events
Tuesdays at APA — April 7: "Growing Affordable Housing: Challenges Faced in Affluent Montgomery County" CM
Audio/Web Conferences — Webcasts from the National Planning Conference in Seattle: April 18: "Negotiation Skills for Planners"; April 19: "Planning and Climate Change Symposium"; April 20: "Assessing Existing Conditions with Census Data"; April 20: "Planning Commissioner Ethics" CM
2015 National Planning Conference — April 18-21, 2015, in Seattle CM
New Publications from APA
Sustaining Places: Best Practices for Comprehensive Plans (PAS 578)
Learn the steps and standards for putting sustainability in its place — at the heart of the long-range plan — in the latest PAS Report to come out of APA's Sustaining Places Initiative. Share experiences from big cities and small towns, plus real-world ideas for meeting the greatest planning challenge of our time. This report is not a recipe. It's a resource with principles, processes, and pointers communities can use to forge their own solutions.
Planning Atlanta
More than any other major U.S. city, Atlanta regularly reinvents itself. From the Civil War to the 1996 Olympic boom to the current housing crisis, the city's history is a cycle of rise and fall, ruin and resurgence. In Planning Atlanta, two dozen planning practitioners and thought leaders bring the story to life. They probe the city's economic and environmental growing pains. And they look toward new plans that will shape Atlanta's next incarnation.


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Anyone tried Pam against aphids?
My 14 Knock Out roses have rose slugs. I tried garlic water spray that didn't seem to work. I found this message from our forum. Dose anyone tried Pam against aphids?
I use a few drops of palmolive dish soap in a water filled spray bottle. Day one spray (kills the live bugs)
Day two spray (kills any newly hatched eggs)
Day three brush off dead bugs with a soft paintbrush and spray (to prevent re-infestation). The pam could possibly work as well, coating the wings and killing the bugs, plus making it difficult for them to adhear to and penetrate the leave & buds. I spray the leaves every other day anyway, so I just added the soap to my bottle.
Since knocking Aphids off a plant with a sharp water spray (a hand held sprayer works very well for this) there is no good reason to use something like a non stick spray. Adding garlic to water and dousing the wee buggers is not going to do much of anything. Adding some soap (1 teaspoon per quart of water) might, but even more effective is just plain old water with the sprayer set for straight stremm and knock the wee buggers off the plant.
Since Aphids are drawn to lush green growth that could be an indication there is an overabundance of N in your soil, ie. a soil with unbalanced nutrients causing your Aphids problem.
chenchen just wanted to thank you for the link... I found it a great read and have added it to my clippings as well. I loved how Pacmom23 conducted her "experiment". I do something similar whenever I want to test out the effectiveness of a product. She and I would be "best buddies", LOL!


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motor is good. feels like cable is off lower plastic wheel. it may have a rough spot in it. what ...
Mercury Q&AAsk Your Question
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put cable back on window regulator
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do ya have to take off the metal line to install thermostat...it blocks the bott
Our 1991 Mercury Capri Turbo 5 speed manual failed emissions.
If memory serves me right they said it was the hydro carbons and that it barely failed. They tol...
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91 mercury capri starts and idles smooth but spontaneously dies while driving. Could these be a t...
Why won't it start
Hoked battery up backwards.then replaced main fuse. When you put key in run position and the chec...
where is the alternator fuse located in the engine compartment
need to replace the 100 amp fuse for alternator and cannot find location of said fuse....have loo...
1991 mecury capric keeps shutting down. has a new fuel pump and ignition modual
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why does my battery light come on and off?
have changed the belt and battery and still has the same problem, sometimes the light is dim.
suddenly lost power,it has a bad skip,replaced wires and plugs,no change
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Governor Perry Sends Troops To the Border With Mexico
Governor Rick Perry announced Monday he was sending a thousand troops to the border with Mexico to combat the border crisis, and said that process will happen over the next month.
Governor Rick Perry announced Monday he was sending a thousand troops to the border with Mexico to combat the border crisis, and said that process will happen over the next month.
Now that's 'using your head'! Get it! Kinda makes me thristy
After her family was killed execution style last Wednesday near Houston, people are coming out in droves to help the 15-year old sole survivor.
Cassidy Stay's parents and four siblings were killed in the shootings at their home, but Cassidy survived after a bullet grazed her head and she played dead until the violence ended. Now almost $300,000 has been raised for her benefit, as she starts her new life without her family.
After all that World Cup action, who's ready for some real, American football? It's closer than you think. If you're a Cowboys fan, their first pre-season game is only three and a half weeks away!? In San Diego on Thursday August 7th
Personally, I can't imagine spending six figures on some pieces of clothing when the same chunk of change could buy five cars or SUVs. But good for one Texas family who auctioned off some TV memorabilia over the weekend. They made big bucks!
The family of a late businessman and collector decided to put the original Lone Ranger outfit on the auction block, and it brought in $195,000 at the auction in Waco Saturday.
We always hear that kids act crazy when there's a full moon, but it turns out adults are not exempt.
And here's why!
Texas knows how to throw a festival that centers on food!
We've got the Tomato Fest in Jacksonville, the Blueberry Festival in Nacogdoches, and this weekend it's all about watermelon in Center.
If you don't mind the hour-and-a-half drive, you'll be able to sample some watermelon, hear live music, ride carnival rides, and benefit a bunch of East Texas non-profits.
Someone sent me a link to this bands stuff...it's really kinda cool...check it out
If one of your favorite things to do during the summer is pack some frosty beverages on ice and head to the lake, cool! Just don't hop on the boat.
Texas Game Wardens said over the 4th of July weekend they made nearly 60 arrests for boating while intoxicated, and made contact with 30,000 boaters across the state as part of the crackdown.
Some pictures on Texas Tech Cheerleader Kendall Jones' Facebook page went viral recently, and now Facebook has deleted some of them.
If you feel like mosquitoes love you, there may be a scientific reason behind it.
And how can you encourage them to leave you alone?
At Thanksgiving there's a hotline to help us with turkeys,and guess what will be set up on the biggest grilling weekend of the year? Yep! There will be experts on the phone waiting to help us with steaks and brisket.
Longhorn Steakhouse will open up a hotline tomorrow (July 3rd) and it will be open through Sunday, so if you're in the back yard and you get in a seasoning bind, they'll be waiting to rescue ya.


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Marie MeiliTegan Hipster
Pretty and romantic, the Marie Meili Tegan Hipster features silky smooth fabric with spot mesh and floral lace trims. Offering exceptional comfort and a flattering fit, this hipster is perfect for everyday wear.
Product code: MAR-MMA13E0323
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DJ S&H's DJ BOOTH PROFILE
Name: DJ S&H
Interests: clubbing, drinking, then getting good grades
Join Date: May 13, 2008
Last Login: April 26, 2009
Total Ratings: 52
DJ S&H's TOP HIP HOP SINGLES
Bobby V - "Beep (Remix) ft. Ludacris, Lil' Kim & Lil Wayne"
"Thought the original was dope and this version is that much better. i liked lil kim with the voicebox in a lil bit of her verse. 4.5!! but i can only give four"DJ S&H's Rating: Posted on Jan 23, 2009
Flo Rida - "Shone ft. Pleasure P"
"Say what you want about Flo-rida. but the dude can make a hit. plain and simple!! beat is just banannas. Crazy!!"DJ S&H's Rating: Posted on Jan 20, 2009
DJ Felli Fel - "Feel It ft. T-Pain, Sean Paul, Flo-Rida, & Pitbull"
"CLUB CLUB CLUB!!! Strobe Light Flashing! Girls sweaty and gettn it! Thats what i feel when i here this. This is definitely gonna keep the club jumpin no doubt about it! BANGER!!!!!"DJ S&H's Rating: Posted on Jan 13, 2009
DJ Drama - "Tipper Love ft. The-Dream, La the Darkman, & Too $hort"
"Dope song!! had it for awhile now without la the darkman and too short! Even better now! although i could live without la darkman. but too short comes correct everytime and the dream and tricky stewart are just plain nuts on this....Gangsta Grillz u bastads!!"DJ S&H's Rating: Posted on Jan 13, 2009
Jamie Foxx - "Blame It (Remix) ft. T-Pain & Yung Joc"
"Despite what previous comments say.....this song is dope and definitely a club banger. Grown and Sexy club! If you young and bump "soulja boy" type music then you wouldn't understand. Definite banger!!"DJ S&H's Rating: Posted on Dec 24, 2008
» View More of DJ S&H's Top-Rated Tracks
DJ S&H's TOP ALBUMS
» View More of DJ S&H's Top-Rated Albums
Note: Favorited tracks and albums no longer show up on member profiles
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Discover the best new songs, videos, and albums added to the Booth.


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Local - December 6
12:57 pm
Fri December 6, 2013
Affordable Care Act Info Sessions Sweep Across the Region
Health insurance can be tricky to navigate, what with the difficulty many experience enrolling in care, and North Carolina's decision not to expand Medicaid in 2014. And that's why the Southeast Area Health Education Center, or SEAHEC, and the New Hanover County Health Department are holding free information sessions on the Affordable Care Act—also known as "Obamacare." WHQR's Katie O'Reilly reports that until the March 31 deadline to enroll passes, these educators will be hosting these sessions around the region.
During one recent session, healthcare professionals guided about thirty locals through the ins and outs of the law's stipulations, how to use the online Marketplace, various types of insurance coverage and subsidy eligibility. Navigators--or people who've had 30 hours of training on the Affordable Care Act--were also on hand to help individuals select a healthcare plan. SEAHEC president Dr. Joseph Pino says this law offers a crucial opportunity to help thousands in the region who don't have ready access to health care.
"Having practiced medicine for quite a number of years, I've seen firsthand how people without insurance have trouble accessing routine health care. It's painful to watch the outcomes of chronic diseases that could be treated at a much earlier time."
These sessions--which are being funded by the North Carolina Area Health Education Center--will soon hit Brunswick, Columbus, Duplin, Pender and Onslow counties.
Local - October 1
Local - August 16


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I have Galaxy ZOOM LTE (SM-C105) (not SM-101)
I have similar problem to Galaxy S4 (GT-i9505) owners - no LTE option in phone menu.
I'm 100% sure than phone have LTE because I can install app "Advanced Signal Status " and LTE works.
I flashed with diferemt ROM (oryginal) but nothing happened.
What else can I do?


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Global Center for Entrepreneurship and Innovation
Latest news
Join us for the first Strategic Growth Forum in Rome, 16-17 April >>
Do you know who invented "microfinance"? Muhammad Yunus did, and he changed the concept of funding >>
"Women. Fast forward" is helping women accelerate in the workplace >>
Entrepreneur Of The Year winners are being announced around the world. Find out who's going to Monaco >>


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(Sour Red/Brown)
Infinitely complex in aroma and flavor with notes of maltiness and tartness throughout. An unsurpassed old brown with the richness and complexity of a vintage wine.
This American Wheat boasts a pronounced vanilla and blueberry aroma. Lightly golden in color. Blueberry sweetness on the taste, clean body, and lingering blueberry and vanilla flavors.
Black in color, Café Con Leche is a Milk Stout infused with Cuban Espresso. Café con leche literally translates to "coffee with milk" and it is a bold coffee roast blend with scalded milk at a ratio of 1:1. This beer emulates a traditional cup of local culture. It has an enticing coffee aroma and flavor with nuances of condensed milk and light vanilla notes. This milk stout blends roasted barley with the bold taste of Cuban espresso beans and a rounding sweetness from the use of lactose, a non-fermentable milk sugar, which adds scalded condensed milk notes and lends a full silkiness to the mouthfeel of the beer
Subject to availability.
Player 1 Rules & Age Restrictions. Drink responsibly.
After four decades of Video Gaming a few things are clear to us:
Ever since the holy grail of gaming events, E3, took place, we have been teased with trailers and announcements to get the community psyched for what's to come. From new IPs to the seemingly endless possibilities of next-generation technology, there is a lot to be excited about.


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Alumni Spotlight
Eric Kunz ('13)
Instrument: Trombone
Position: Drum Major
Major: Biology/Computer Science
Employer: Old Westbury Gardens, Garden City High School
The classiest, friendliest, and most fun community that I have been a part of: that is what the Stony Brook Marching Band is to me. I owe the best parts of myself, in no small way, to my time with this group. My band family has shown me leadership skills, teamwork, and that following one's passion and taking on challenges really pays off.
I worked in a research lab for several months after graduation. I also worked as a photographer, taught a local marching band, and continued to hone my programming skills because I enjoyed doing so. I recently launched my first app called LiveBlend. Creating the app was about following my passion. Its success is opening new possibilities for me. It has been challenging and exciting at the same time but I have experienced these feelings before when first becoming a member of the band and later becoming a drum major. I will soon be working on a team again for a technology company in New York City. The marching band was the best training I could have gotten for being part of a team and leading it.
Sometime while busking in New York City streets, traveling to distant arenas, playing my trombone on television, and leading the band in front of thousands I became a confident person that is always striving for excellence and ready to take on the world.
When looking at prospective colleges as a senior in high school, I made sure any school I considered had a marching band. This was simply because it was an activity I enjoyed at the time and wanted to continue. What I didn't know is how much of a key role it would play in my college education and even my future beyond school.
Jonathan Milard ('12)
Instrument: Cymbals/Bass Drum
Major: Anthropology/Social Studies Education
Employer: Building Educated Leaders for Life (BELL)
I often find it hard to believe how much has happened since I graduated from Stony Brook last May. Since that time, I've volunteered abroad in Nepal, found a great job teaching first graders at an afterschool program, and have been accepted into the Master's in Literacy Education program at Queens College. I often find myself in the midst of a hodgepodge of experiences, which most people attribute to my willingness to try new things, but I correct them by letting them know that it is mainly due to my willingness to try a few new things and those experiences leading me to others.
A prime example would be my experience joining the Spirit of Stony Brook my freshman year. Even though I had experience playing percussion, I had never been part of a marching band in the past and was curious to see what it would be like. Doing so, I met such a diverse group of people that several doors in my life opened that I didn't know existed. I joined clubs I never thought I would join, interacted with students with different interests that I would not have met otherwise, and ended up studying abroad in Tanzania, which sparked my interest in volunteering abroad. Consequently, joining the band has had an immense effect on who I am today.
The Spirit of Stony Brook is quite unique in that it can bring so many different types of people together and allow ideas to be exchanged and blossom. And although I was a bit skeptical of the phrase in the past, I left Stony Brook knowing that the Spirit of Stony Brook was truly one band, one sound, and also, one family.
Navneet Singh ('08)
First Drum Major & Founding Member
For those of you who don't know me, I am a graduate student at Stony Brook, and more importantly, a founder of this band and its first drum major. I spent two years here before the band started up and feel I finally started to become who I was meant to be when I joined this band.
I learned how to work in teams by having to learn music and drill with my fellow band members, refined my public speaking skills every time I made an announcement and was taught time management by having to balance game weekends with my schoolwork, which are not skills that all people have. Your involvement in the band, gives you the opportunity to become unique and set yourself apart from the masses.
Seniors, you already started your legacy by being a part of one of the most influential groups on campus. We're lucky because our names will forever be etched into the history of this band and this university. I feel fortunate to have this as my claim to fame, my conversation starter, part of MY legacy.


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What is DPI?
The Association of Public Sector Information Professionals (DPI) is a volunteer not-for-profit Canadian organization. We promote the development of public sector professionals and the effective application of Information Management and Technology (IM/IT) in the Federal Government of Canada and other public sector jurisdictions.
Upcoming Events
Wednesday, May 20, 2015
Social Event
Thursday, May 21, 2015
Affiliates Only Gala Dinner (Reservations Required)
Latest Activities
Professional Development Week (PDW) 2015
Design your Destiny, Live the Change
May 20, 21 and 22, 2015
Shaw Centre
Space is limited!!! Register early and benefit from the Early Bird registration fee.
For more details visit:


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In 25 cm (10 inch) frying pan, cook green pepper and onion in butter until tender.
In bowl, stir soup until smooth; gradually blend in eggs and pepper.
Pour into frying pan; cook over low heat; do not stir.
As mixture begins to set around edges, gently lift cooked portions with large turner so that thin, uncooked portion can flow to the bottom.
Continue gently lifting cooked portions until eggs are completely set, but still moist (about 8 minutes).


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What are the options for the 29T chain ring on a hollowgram 2x9? I have been searching for 5-bolt, 29T, 94BCD rings and I cant find any online. Has anyone replaced the stock one? Mine is starting to get worn out and chain-sucking so will need a replacement shortly.
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Dr. Anthony L. Capasso, MD
Internal Medicine
- 11200 Seminole Blvd Ste 100
Largo, FL 33778
- 2 Locations
- (727) 258-4818
Dr. Anthony L. Capasso graduated from the University of Alabama School of Medicine in 1993. He works in Largo, FL and 1 other location and specializes in Internal Medicine.
Gender: Male
Languages Spoken: English
Internal Medicine
Medical School: University of Alabama School of Medicine; Graduated 1993
*This physician has multiple office locations. See Office Information for details.


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Top 10 Movie Moms
Changeling (2008)
This tale of a single mother's struggle to find her missing nine-year-old son, when it seems that all odds (as well as the police) are against her, is not only heart-wrenching, but also true. Five months after the disappearance of her son, the LAPD returns with a stranger they claim is her son, and Christine Collins (Angelina Jolie), after being accused of lying and hysteria, must take on the government to right their wrong and find out what really happened to her child.
Read our full review
|Watch instantly with
Flu season is upon us! Get proactive about your health with these all-natural immune system boosters from around the world.
Handcrafted using only the finest cocoa, GAYOT's Top 10 Chocolate Bars are a far cry from your typical checkout lane candy fix.


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bottle tree materials
I've been collecting blue bottles & getting ready to build my first. It will be small in comparison to many I've seen.
What materials do you suggest for:
* Post - Something narrower than a 4x4, possibly round, but still sturdy enough to support the weight. I think a closet rod (1.25" or so) is probably too small.
* Rods/Arms - Something lighter than rebar.
~ freshair
There are wooden, round posts that you can get
at any hardware, or fence place. Someone mentioned
using gutter nails here the other day, and said
they were 8 inches long, I am not familiar with
them but sounds like what you might want. Check
nails at your stores.
Good luck!!
I think gutter nails would work, I took my gutter down on side of house as neighbor's long pine needles fill it up so fast I got sick of cleaning them out. They are long & I think strong enough to hold bottles but I think they may be over with the gutter pieces, not with regular nails. Not sure on that but I think gutters are main use for them. I have 5 blue bottles since someone had a party across from my house & I didn't even hear it! Just found all those lovely blue bottles out there 1 morning. I could manage putting nails in a fence post!! Might end up with bottle tree yet! Thanks for nail idea Nona! Jan
I had DH cut me up a small maple tree ,about 7 foot in length . We buried almost 3' in the ground so it woud be stable. For the spikes, I used Brazing Rods that I cut to size. They're about 1/4" round, 3' long , sort of brass rods that are realllllly stiff. ( and cheap)I buy them in the welding section of the big box stores. I just randomly drilled holes in the tree & shoved them in . It's working great *knock on wood*
I saw the mention of the gutter nails the other day too. Bought them today along with a 78" round pt fence post at Lowes. And yes, the g-nails were with the gutters. My tree will be small only because dh is not a fan.
On a positive note, we went to a new Lowe's which was laid out weird. So of course the g-nails were on the opposite side of the store from where we were - ready to check out. Dh volunteered to go back for them. I consider that a hard-won victory!
Plan WAS to get it up today but it was 106 & not a hint of a breeze with more of the same expected tomorrow. Will let you know how it works eventually. My blue bp bottles are screaming to get out of the dark corner under the bathroom vanity where they've been hiding for weeeeks & into the sunshine!


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Bona® Polish Remover
Trusted by discerning professionals since 1919 and giving beautiful results every time, Bona's range has been specially formulated to safely bring out the best in floors, and their Polish Remover quickly and effectively removes old polish that can build up over time.
Safe for use on tile (including unglazed ceramic and quarry tile), laminate, stone, sealed marble, slate, vinyl and linoleum.
Cat Ref: SKU 23836
1 Litre., (£1.40/100ml)
- Irritant
View the whole set of Bona® Spray Mop System
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Guitar Hero 3 tracks announced
Hot on the spandex-wrapped heels of the Guitar Hero Encore: Rocks The 80s track details, Activision have released the first set of tracks for Guitar Hero 3.
Things are looking pretty eclectic at this stage, and there definitely seems to be a ramping up of the number of original recordings too, for which we are to be truly thankful. I need a karaoke impersonation of Matt Bellamy like I need a rotting corpse in my car on a hot day.
The revealed tracks are as follows.
Details from the press release after the jump.
Comments not appearing? Anti-virus apps like Avast or some browser extensions can cause this.
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[*].disqus.com to your software's white list. Tada! Happy comments time again.
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I'm glad that Call of Duty: Advanced Warfare isn't afraid to embrace the strange
10:30 AM on 03.25.2015
Bungie adds support for moving Destiny items between characters online and in-app
8:00 AM on 02.27.2015


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Games Similar To Achievement Unlocked 5 Puzzle Game
Previous available version(s) of Achievement Unlocked 5:
Achievement Unlocked 2
Do a series of mini missions. Start from the first floor then collect the coins that will appear on different platforms. Move using your arrows keys and ride the escalator to go to the other floors.
Achievement Unlocked 3
Explore a room filled with puzzles. You have a mission to please the King Hamster by giving him some pellets. Do your best and you will be rewarded!
Available soon:
Other games in the same genre as Achievement Unlocked 5:
Fire's Revenge
23,370 plays
Totem Destroyer 2
57,303 plays
Sushi Cat 2
71,190 plays
39,246 plays
Home Sheep Home 2
186,507 plays


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After many years of slow, gradual evolution, the Steam user interface has gotten a complete revamp. Valve kicked off a public beta of the new UI late yesterday, giving users of the all-in-one game distribution and community application a chance to test out the changes—and submit ever-important feedback.
Participating couldn't be easier: just head to the account tab of your Steam preferences then click "Change" in the beta participation section. Steam will automatically update and restart with the brand new interface, keeping your games, friends list, and other preferences unchanged.
The changes Valve has implemented are too numerous to cover here, but the announcement page includes a complete list at the bottom. Among the highlights: extra views for the games list, a download manager that keeps track of data downloaded, an updated web browser based on the WebKit rendering engine (bye bye Internet Explorer), a new interface for the Steam store, and an updated in-game overlay.
Valve has implemented all of those changes in a new visual style, which definitely seems to take cues from Microsoft's Zune application. Large section and subsection headers populate the upper part of the window, and menus fill in the space most applications reserve for a title bar. Folks used to collapsing the Steam app into a narrow games list will need to change their habits, too; the updated UI no longer allows that.
We've grabbed a few other screenshots of the new UI, and you can check them out at their full resolutions in the image gallery below. For more information, be sure to peruse the official Valve announcement. (Thanks to Shacknews for the heads-up.)
This discussion is now closed.
|Friday night topic: quadcopters!
|Weekend Shortbread
|The TR Podcast video 173: Torquing the Titan
|Report: AMD R&D spending falls to near-10-year low
|Deal of the week: Ultra-wide IPS for $750, 16GB DDR4-2666 for $190, plus more
|Broadwell Xeon D lands on Mini-ITX boards
|Half-Life 2: Update mod adds modern polish to old classic
|The TR Podcast is live, so come ask us stuff!
|AMD shows off DirectX 12 performance with new 3DMark benchmark
|Didja read?


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Source: Daily_Mail
FULHAM v Wolves: Bobby Zamora fully fit with Mark Schwarzer ready for return
10 September 2010 02:10
Viewed : 16
Source: Daily_Mail
Gareth Bale had barely made it back to the dressing room when he was posting his verdict on Wales' 3-0 win over Israel.
Harry Kane scored just 80 seconds into his England debut against Lithuania on Friday nights European Qualifier.
It took just 80 seconds and three touches for Tottenham striker Harry Kane to score his first England senior goal.
England did exactly what was expected of them tonight and beat Lithuania 4-0 in their European Championship qualifier.
You all remember Martin Odegaard, right? The Norwegian boy-wonder signed recently by Real Madrid? He's been earmarked as one to
Even the most naturally-gifted footballer in the world gets a little rush of excitement at seeing himself on the big screen.


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The Park Hotel
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You sound like you're from london
... friends hanging out in Newquay, down in the south west corner of the country, and it would've been really cool to catch up with them, plus I really wanted to meet a good mate's sister, who lives in Wales. We were trying to work out a stream lined plan to try to make it all fit but it wasn't looking good. We couldn't work out a way to fit it all in. I'm surprised by the amount of times that we seem to feel pressed for time, even though we're travelling for so long.
We ...
Day 2
SEOUL --> LONDON What We Did: - Had a free breakfast at the hotel and then were bussed to Incheon Airport - Flew from Seoul to London on Korean Air 100 Reasons Why Pappas is Entertaining: 3. He lost his drivers license and had to go collect it from reception where luckily someone had handed it in. 4. He didn't realise that the USB port on the back of the seat in the airplane was for charging devices... Just thought it was an input for the ...
DAY 5: Typical LONDON weather today!
... I also have to watch SKYFALL again because much of the London landscape is in that movie. Now that I am familiar with some of the newer buildings, it would be more interesting to watch.
After the cruise I get some fish n chips as I am waiting for my 3:30 appointment. Because it was raining I was stuck inside this building and wanted to be away from the wind blowing in the doors. This was the only time today, that there was downtime. If the weather had ...
Enjoying London's social scene
... t have to be out late to take the photos which is good. But depressing. Darkness rules over here.
I was managing to keep going to the Hippodrome Casino and enjoying my NFL nights. Marie, and two other friends I had made Shandel from Australia and Cristina from New York came as well, so it was nice having other people there to enjoy it with.
Marie had an extra ticket also for the 'Henry V' show, which starred Jude Law so I was ...
Befriended? Check.
... poor Carrie. But we exchanged emails, and she told me she would add me on facebook. Her proper account not her 'like' page. And she wanted to read my blog.
But it really was as if I just caught a friend on the tube and was just talking to her. It was (no insult intended) as if she was ...