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Poor Product Even Worse Customer Service
Posted by
JUPITER, FLORIDA -- I have purchased an HP Pavilion dv6449 notebook PC in September of 2007. From the first month I started using the PC, I had issues with it. The first major problem I noticed was that the battery would not hold a charge, and the laptop would almost always turn off as soon as I unplugged it from an A/C adapter. Regardless of how long I had it plugged into a direct power source, it would not hold the charge.
I proceeded to have it checked by a Firedog center in a local Circuit City store. They told me I would need to go through HP for help.
I contacted HP who guided my through the diagnostic testing which reported a failed hard drive. I was told by a 'tech support' person that it would take 6-8 weeks to analyze and do repairs on the computer and then I would be charged for anything not covered in my 1-year warranty. That seemed absurd considering the computer didn't work properly out of the box, and I didn't have the option to return it to the store of purchase because I did not buy their warranty as well.
I decided to not send the PC back to HP and replace the hard drive myself. I lost all of the data on the failed hard drive
I took is to the IT center at my school. I was told that there was further damage done to the inside of my computer that looked to have come from a part of it overheating and that the internal temperature had reached over 70 degrees Celsius. I had noticed the computer reaching increasingly high temperatures, despite having a cooling system under my notebook at all times.
My notebook continued to get so hot that it actually burnt my thighs while on my lap more than once, and that of my roommate as well. It also got so hot that the touch pad mouse and the area around the keys were too hot to even touch.
By February of 2008, my laptop was reaching such high temperatures, that it would shut off from over heating, and sometimes not allow me to turn it back on. The battery would not work unless it was plugged into a power source, and would sometimes shut down in the middle of my using it. The notebook became useless.
I spent over 3 hours on the phone with representatives of the company between the 30th and 31st of July, 2008, explaining the situation and what I would like the resolution be. On August 1st, 2008, I spoke with a tech support case manager named Andy. Again I was told it would take 6-8 weeks to repair.
I told him that I felt that 6-8 was far too long. Andy hung up on me.
I called back later to speak to someone about sending back my laptop for an evaluation. I was told that I would have to talk to Andy, sho was "no longer in the office for the day" and that I would "get a call back Monday, [August 4th, 2008]." I did not receive a call August 4th from anyone at HP. I made my own phone call at approximately 2 pm August 4th, 2008 and waited on hold for about 22 minutes, only to be disconnected. I then waited on hold and was passed on to 3 different representatives.
I finally reached another case manager that informed me that my situation now needed to be dealt with through the Health and Safety Department due to the overheating and I would receive a phone call from someone by the end of the day. I never got the phone call.
HP did send a box, however, to mail my PC to their Health and Safety Department. I mailed it and a few days later got it back in the same condition! When I called the department they told me that my PC works when they put their battery and hard drive in it, so they sent it back in the original condition without calling me first. I told them that it needs to be fixed and that it is still under warranty. So they sent me another box.
Once again I sent it out. I got it back again this time with some new parts and now it won't even turn on plus and to top it all off AC adapter they sent back is not mine. How do I know this? Because the one they sent is damaged and has electrical tape on it.
So I called yet another case manager, George who is even ruder than Andy. They want to try to fix it again. They also claimed that the hard drive was never replaced. I then requested all of the documentation they have on my computer and they refused hung up on me again.
I am being sent a new box to get this computer to their tech support.
I intend to keep sending this laptop back until they get it right.
Happily, I own 2 Macs at home and use Macs in both of my offices (I have 2 jobs.) There is an Apple store nearby and their service is exemplary. However I never need to get my Macs serviced because Apple makes a great product. If you do have a problem with you Mac they will either fix it the first time or give you a new one. I will never go PC again (especially HP).
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amarys05 on 11/04/2008:
If the computer didn't work right out of the box, you should have either called the store you bought it from, or called HP right away. THEN they would def. know that it was defective. You don't wait a month to complain about something if it started right out of the box. And also, it's I HAD.. not I HAVE
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Hewlett Packard Laptop Deals Are Not Deals - They Are Rip Offs
Posted by
Here is the text and who would want to go through all this? HP Product sucks and even worse, their Customer Service is pathetic!
Note that I have 2 non-working laptops from HP - in warranty! :-( I need both fixed immediately or my money back! I'm going to file Credit Card dispute for claim and BBB complaint within 24 hours now.
On Thu, Aug 14, 2008 at 5:55 AM, Roshan Shah wrote:
I forwarded this email to HP CEO Mark Hurd today - here is the screenshot of confirmation.
Hi Ruffell,
Escalation Case # 7500549057 - I have received no update yet!
- Hide quoted text -
On Tue, Aug 5, 2008 at 5:25 AM, Roshan Shah wrote:
Hi Ruffell,
Thank you for your time to look into the issue of my HP Notebooks not working. I run a business and am currently in India.
Here is my Indian address :
Roshan Shah
11/125, Rameshwar Apts, Nr. Petrol Pump,
Sola Road, Ahmedabad - 380 063
Phone : 91-79-27471295
Cell : 91-9979853010
I am a Canadian Citizen and travel often between India/Canada I have 2 HP notebooks purchased in Canada. 3 months back one laptop stopped working and I contacted HP Canada and HP India in all forms. As a matter of fact, HP India even disabled my online support login in their ITR because they kept closing tickets and I kept creating new ones (3602638240,3602638172,3602608026,3602422876). I even copied HP CEO on last few emails that HP Support is not helping here.
On the other side, I was told on number of occasions that case was Escalated and HP Manager would call me and this never happened till today when I told that I'll not hang up on phone till I speak with a case manager and I was directed to you and finally we spoke. Even HP Canada is no different - I had 2 tickets opened and nothing happened(8014048251,8012888342). The worse part is that I as a Customer can't even review the ticket log. Hence I had to start recording the calls :-(
This clearly shows the flaw in how HP handles its support. If this is how HP puts a customer through to get their problem resolved with so much mental harassment, I think I have to really take this up seeking damages.
As promised, Here is the case manager in India I spoke to :
Upendra Kumar was the case manager. firstname.lastname@example.com
I spoke to Upendra 10 days back and he was not able to assist since HP India could not access tickets starting with 801. I am also not sure why did I have to act as a middle man here when this should be strictly HP's internal issue. I need an explanation on this as why I had to put up with all this and want both the laptops to be picked up, fixed and delivered back to me with no loss of data!
I'm certainly going to claim damages from HP. Would be very wrong if every customer has to go through this!
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MRM on 08/13/2008:
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Hewlard Packard Needs A Lesson In Honesty
Posted by
We purchased our daughter a Pavilion Laptop 6000 for university. She has a learning disability so is extremely reliable on this machine. It was purchased at the end of August 2007, by January 2008, it stopped functioning. my daughter contacted HP and spoke with them in regards to the problem. They told her to send it into them for repair and it would be 2 weeks to a month before she got it back. I then called HP and told them that it was unacceptable the length of time, and that this machine was extremely important for her education. They told me that they would have a case manager call me within 48 hours to discuss this situation. After 48 hours we did not receive a call, so I called them back and went through the whole story all over again. They transferred me to someone else who then transferred me to another individual. The case manager was not available and he would call me back. I refused to allow this and asked to speak with a case manager immediately. They put me through to one who told me to take it to a local HP repair store because they could repair it quickly and it would save us time. So we did. The mother board was gone and the company tried to put in a request for a new mother board, but could not, because HP had placed a case number on it.
I called HP to find out what the heck was going on, they told me they would never had told any customer to do that, and that there was no file on the case and gave me another case number and to send it off to them right away. It was sent off to them. A week later I called HP to find out, if they had a chance to look at the computer and tell me how long it would be. Their response was they could not find it on file that it had been repaired yet, but it would more than likely be to me within four days. Guess what the next day the computer arrived. Five days later while working on her term paper the windows program went down. It said it was a pirated copy and that it was not registered. So my daughter called HP, they told her they could do nothing about it and to call Microsoft. Which she did. Microsoft wanted her to pay a fee to restore the windows program, now this was the original program that was put into the computer when we bought it.
So the next day I called HP. Explained the situation to them, and they made contact with Microsoft and we repaired the problem. Two days after that the key board stopped functioning. Now I am really mad. I contacted HP,they would have a case manager call me back in 48 to 72 hours. No call came, so I called Hp back and after being shuffled from one person to the next, they finally put me through to the technical supervisor who said he would talk to the case manager and have him speak with me. After being on hold off and on, he finally came on and told me he was unable reach the case manager, and he promised twice to me on the phone that the case manager would call me back before the end of the day. I waited and no call. I called back the following morning, was put from one person to a second to a third, who then told me that I should wait for a case manager to call me back in about 72 hours. I informed him that I had waited a week for a case manager and I was not waiting any longer. So he gave me a phone number to call to register a complain. Made that phone call and ended up with the receptionist who was just as rude as the rest of them had been, went all through the info that I had given them and now gave me a complaint number, but would not do anything about our problem.
I then called HP back and asked to speak directly with Mark Hurd who is Chairman of the Board, Chief Executive Officer and President Hewlett-Packard Company in Canada. I was told I could not speak to him directly but if I called back at ll:00 they would direct my call to the executive director of Customer Service in California. So I did just as they asked, when I got the gentleman on the phone and explained the situation to him, he informed me that he did not deal with Canadian products and had no idea why they would even transfer the call to him. He then gave me a phone number to call in Canada, I looked at it and told him it was the exact same number I had just called. He apologized and hung up. So I called HP again and asked why they would even transfer the call when they don't deal with Canadian products. The womans response was I guess the girl didn't know where else to send the call! I asked if there was a Canadian Customer Service Executive I could speak to and her response was no. I have spent a great deal of time and money on this problem.
I think my best recourse right now is a letter to the head of the company and a letter to all media Editorial departments warning consumers of the problem with HP, I am also sending something off to the BBB. I have warned everyone I know not to purchase an HP, and my daughters at school are doing the same. WE have four more children going off to school this year all requiring computers....and guess what....it won't be an HP!
An extremely annoyed Mother!
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HP Case Manager line is a scam
Posted by
BAY AREA, CALIFORNIA -- I have been having a tough time with the case managers. They never call back even though they promise to call literally in a couple of minutes. It's always us calling them back and even then it has been almost impossible to get to the case manager assigned to our case. 99% of the times some other case manager picks up, tries to reach out to the primary case manager , doesn't get a response, comes back to us and tell us that they can take a message and do absolutely do nothing beyond that. The case cannot be transferred to any manager other than the one we were assigned to in the beginning. Worst even, we can't even get to talk to higher authorities for escalations . This is the first time I've heard that we do not have any options for escalations. usually there's always a manager that we can talk to, with their e-mail address made available to us but not in this case. We're pretty much stuck with the case manager we are assigned to!!
Our problem is with a laptop we bought in Dec 2007 from HP's website. That laptop died within 10 days of it's purchase so we called HP technical support for assistance. In the meantime we also asked for instructions on returning the laptop for a refund . Technical support asked us to try out various things, none of which were helpful in repairing the laptop and finally directs us to contact HP Shopping for a refund.
When we call HP Shopping we are told that it's beyond 21 days of purchasing the laptop so a refund is not possible and we are asked to contact a case manager . It's been a nightmare since then! the case manager never calls back. We kept calling all the time to ask for updates and even on those rare occasions when we do get connected , we only got curt responses. All in all , this has been a sordid affair! In fact this is not the only forum where customers are complaining about HP's abysmal service . I just googled up for "HP Case Manager" and couldn't find even a single post which is satisfied with case manager service. Looking at the way the case managers are never available, it just appears that they are experts at being evasive!!
I'm just wondering if we actually should consider a class action lawsuit here . May be , just may be we have a strong case if we approached this issue collectively!
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thewallaby on 02/23/2008:
well. after working for hp for 1 year, I remember cases like this one. getting a hold of a case manager is extremely difficult. and I'm not joking. worse thing is that they are rude as hell, never call back the customer and give false expectations. I just got used to it.
Seriously Appalled on 03/20/2008:
I could not agree more. My experience with the case managers has been identical. I wrote a letter to the Chairman of HP and actually had a response from a case manager. They had been told to follow up with me and see what was going on. After I went through my long story (again), this case manager said "Oh, I see you already have a case manager, and they are doing everything they can. There is nothing I can due to help." I was stunned! I asked what the point was of calling me if they weren't going to help me at all...this case manager said the only way to "escalate" is to write back to the CEO's office and say you are dissatisfied with your case manager and want to be assigned a new one. Then Corporate will supposedly review your case and determine if a new case manager is warranted. I imagine this is another stall tactic. It is utterly and completely ridiculous. All the case managers say that Mark Hurd (Chairman, CEO, etc.) put this case management process in place and we're all at their mercy (case managers). I truly can't believe he would think this was a good idea....class action sounds fine here, count me in.
someonewhoknows on 04/10/2008:
just to let you know that the fact that yes case managers are very hard to get ahold of and that is because each of the HP case managers have well over 200 cases each and they get handled when they can and for you to think that you should be treated special is crap and you must get the eff over yourself
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HP customer service is non-existent
Posted by
Okay, here's the deal folks.
Don't count on HP customer service for anything. They will not honor a coupon on a purchase that has already been made, and they will not cancel an order for any reason. You HAVE to refuse the order at the door.
Now tell me, if you walk into CompUSA, BestBuy, Circuit City, WalMart, insert name here ___________, will they not honor a coupon as long as you have proof of receipt and the coupon has not expired?
Not HP. The customer service at HP is non-existent.
I worked for Dell laptop support for a couple of years. They have a subdivision called "save the sale".
Basically, if you were a distraught customer who threatened to refuse your business, you got forwarded onto these people who would literally bend over backwards to "save your sale". I know of many times when they practically gave away machines, because Michael Dell knows what word of mouth means.
HP does not know this. I have called customer service three times;
1. I called them the SAME day of sale, only a couple of hours after placing the order online to upgrade the processor. "No can do", they tell me. You have to refuse the laptop at delivery and then place another order. I must admit, I was guffawed.
2. I read these forums and discovered the 10% off coupon. I promptly called HP Customer service, and even after asking for a supervisor was denied the ability to use the coupon, even though the coupon has not expired. It's HP policy.
3. After coming home this day, I talked to my wife about the lack of customer service, and she thought I should call them again. I did. I called and again was refused by the first level of support. I asked for a supervisor. I explained to him that I have many years of experience in HP printers, and how I know they are the best out there, and that if the customer service is this bad, I will no longer be recommending their product, not to mention losing my sale. His reply??? "It's HP Policy".
Well then, he just costed HP thousands of dollars in my recommendations. Customer service is the name of the game. HP doesn't offer it. Apparently they have not heard the phrase "The customer is always right".
I will be returning this laptop when it arrives, and I will NEVER buy any product they sell again, unless I hear that they have learned to respect the one who matters the most... the customer.
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Anonymous on 11/10/2003:
I love my hp and I have found the service department to be very friendly and helpful.
Anonymous on 11/12/2003:
Non existing customer service, I couldn't agree more! Of all companies I picked HP as my first PC. That was my first mistake. The first system burned up in less than a month so I received a second computer. Now on #2, it worked for a couple of weeks and I encountered problems which turned it to my computer not working at all. So after sending it back they decided to give it back to me 7 WEEKS later and didn't even touch it. SO I sent it back. AGAIN!. Got it back and still nothing. So being fed up I wanted a refund, but couldn't get it in full because I've owned it for a couple of months and they were going to take a percentage of the cost even though I didn't even get to use it. So now I'm on #3 (in 4 months!) I take the new one out of box and it already had a virus in it. So I my self had to fix it right off the bat. Do you think I heard from HP about it? Well heck no. What ever happened to CUSTOMER FIRST?
Anonymous on 11/15/2003:
In July 2003 my hard drive went out (under warranty). It was replaced and on 10/13/03 I placed a call that that hard drive began clicking loudly and quit working. I called the service number and after several hours was told that a new hard drive was authorized to be shipped out. On 11/13/03 I again called customer service because I still had not received the hard drive. After 3 hrs on the phone I was informed that the hard drive would be shipped that afternoon, but the tech could not give me the CSO number at that time but would e-mail it to me. I was instructed if I didn't hear anything to call back & give this case number: Ref # 7305165428 and the person who answered would be able to give me the CSO number. I called back on 11/14/03, was transferred numerous times and after 2 hrs on the phone I was told they were working on my case and I was transferred to another gentlemen in India who was supposed to be able to give me the CSO number. He told me his system was sluggish and that he would call me back on the morning of 11/15/03 by 10:00 am EST. It is now 2:00 pm EST and I have NOT received a call back. I am very disgusted with the way this whole thing was handled. The situation still is not resolved. I have to say that HP's customer service is the worse I have ever seen. I will truly think hard before I purchase another HP/Compaq product, if this is the type of customer service I have to look forward to. I never had this much trouble when it was just Compaq alone!
Anonymous on 01/05/2004:
Totally agree, I have had zero help and so much aggravation from HP. I am now heading for my fourth printer in less than a year. The replacements aren't delivered when promised, one replacement came broken, you NEVER speak to the same person twice and no one seems to know you called before. For a big company they have no respect at all for present customers. They should invest less in publicity in getting new customers and a bit more in training staff to be friendly, helpful and actually show them how to treat customers like human beings. HP UK - less than OK.
Anonymous on 01/09/2004:
I had very poor service from customer support, but pursued the issue and I did eventually get a complete apology and good service, and felt that the company had made up for bad staff.
judith285 on 02/12/2004:
You can't be serious.
Dell USE to be a great product. Not anymore. Ever since they switched all their Tech support to India it has failing grades.
If HP wants to keep their good name they better pay attention and keep their Tech support right here in the US. How can anyone get the help they need from a person who cannot understand the English language?
Rjwhitt on 02/23/2004:
I will not even go into detail on my nightmare with HP's so called "Customer Support". If anyone can tell me how to get a problem fixed I would be very happy. All I can say is good bye to an old friend. I have had nothing but Hp's for my home and business. Now I will buy only Dell.
Snoopysv on 07/08/2004:
I have recently puchased a hp pavilion zx5180 notebook and returned the same day after spending 1 hour on the phone with a "customer service person" because my computer would not turn on, then 5 days later the new computers keyboard started falling apart while typing a paper. I spent another 2 hours on the phone with customer service trying to solve the problem in the end they said I had to pay to send it away to have the keyboard replaced. At that point that is when I said screw it and returned the notebook and now I'm getting a dell b/c at least their products generally work.
ferd on 07/21/2004:
I would like to reply to your posting. Yes, dealing with any company's customer service will generate different experiences for all. However, I would like to point out that you may have missed some crucial information when you first ordered your hardware or software. When we order from HP, one of the points that the sales rep makes is to let you know that once an order is complete, you must refuse it at the door to return it/cancel it. Were you not paying attention? It was quite clear when I was listening, on several occasions - it was repeated to me several times during each order process. I would also like to return to my first point, that not everyone has the same experience. Here is a suggestion for future dealings with any company - 1. listen and write down information, you are spending money here! 2. be sure to get names and employee id numbers/codes - if an employee is not capable of doing his or her job, any company would like to know. 3. Just as you have obviously had a rough time with HP, I and others have had a wonderful time with their customer service. I could tell you absolute nightmares about the Dells, Gateways, and other brands I currently own in addition to my HPs. I think that when you post a complaint, it would be most appropriate to give us facts and leave the vitriolic statements out, please. I happen to have been very pleased with HP's customer service - they have solved my Dell and Gateway problems when those other companies have not -- even though they have no obligation or reason to help me with Dell, Gateway, other company problems. Please - keep your perspective and remember to take your notes, ask for clarification, and pay attention to what a sales rep is saying before you spend so much money.
onlyhonda on 10/20/2004:
I totally agree regarding the LACK of Customer Support by HP. I have never been more frustrated in my life. I have spent the last 10 days being told repeatedly that someone will return my phone call. After hours upon hours on the telephone explaining my problem to each person, I have no more of an answer than when I started. I have written emails and even got a return email that someone will get right on the issue. This is my second A630N HP Pavilion in 5 weeks. Hard drive needs replacing. The only good thing in the situation is that I have not loaded any programs or files on this computer yet. At this point, all I can say is "BUYER BEWARE" on any HP purchases!!! The warranty policy in the booklet that comes with your purchase is NOT honored and the telephone support is only good if they can walk you through the problem over the telephone. If it requires actual repair or parts, good luck!!!
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HP Customer Service Is Terrible - I Will Never Buy From Them Again - Horrible Experience
Posted by
SEDONA, ARIZONA -- I bought the above reference notebook computer on 2-13-13. AS soon as I got it home and booted up, I realized that there was a short in the monitor - when I could only get the screen to display when I tried adjusting the tilt angle several times. I thought that the short might go away, but it kept getting worse and worse.
Here is the really bad part. When I called customer support, twice, they indicated that my PC didn't exist, no such serial number, ad they kept telling me that the model number that I was giving them was also wrong.
To make matters worse, the Indian support agent was one of the rudest people I have had the misfortune to deal with. So here I am, no computer, no one to resolve or take care of my problem - and I am upset beyond belief.
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leet60 on 03/14/2013:
Did you register the laptop on their website. With your situation with the monitor you may need to do so from another computer. The support agent cannot verify your purchase or warranty unless the serial number is registered in your name. You can complete the registration here: http://www8.hp.com/us/en/support-drivers.html
Once it is done, perhaps you can call them and they should be able to locate the device.
Additionally, I would suggest you check the return policy for the retailer you purchased the item from. If it is greater than 30 days you may be able to return or exchange the device at the retailer.
trmn8r on 03/14/2013:
You didn't say where you bought this.
Obviously, you simply need to find out how to get HP to recognize your system as covered by warranty. It isn't as if you have no recourse.
leet60 gave an excellent tip on where to begin. I would have called the retailer as a first step, but leet appears to be on the right track.
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No Customer Service
Posted by
I purchased an HP notebook, three years ago, for a $1000.00, was having problems with it within six months. A year after I purchased it, the keyboard went out, I dealt with the horrible, none compasionate, frustrating customer service for months, finally paid $175.00 to get it fixed, well that was nine months ago and now the keyboard is out again. I have spent several hours, emailing, phoning to be told the computer is old, no more part available and when I became frustrated, they hung up on me. Poor customer service. I have never dealt with a company that didn't care about their customers or products. The one positive side to it, Best Buy, where I purchased it was all to happy to assist with the first problem and still to this day, have the best customer service I have had.
Signed a very unhappy HP consumer!
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At Your Service on 11/18/2012:
It's interesting that you have a great deal of negative comments here speaking of Best Buy, whereas you're acknowledging your like for them.
On the other hand, you have a distaste for HP, whereas there are those who really like them. I am one of the later, in that I think HP does a reasonably good job.
It is frustrating that you are unable to get parts for a three year old computer, but at $175, you might want to likely consider investing in even a basic new laptop. They can be had for less than $400 and will generally be further updated than one that is three years old. I guess the simple way of stating this is that your system, even in working condition, is no longer what it was worth three years ago.
In addition, some retailers offer extended warranties that are priced aggressively and cover many issues. Assuming you are to replace your system, you may consider buying such additional protection. If you do, make sure the warranty coverage is provided to you in clearcut writing. Most retailers will provide this for both your protection as well as theirs. As for a copy of this warranty and study it as part of the new purchase.
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Problems with G72 Laptop
Posted on
I bought a HP G72 laptop less than 18 months ago. A few months after purchase it started to have problems with overheating especially when playing video. It has now completely died - the motherboard is fried. I bought this laptop because it had positive reviews - I have since noticed that the overheating problems are extremely common with this model.
Obviously, I am very disappointed in HP and would advise people not to buy this model. I would also suggest checking out complaints forums and tech-fix sites when buying a pc in order to see if it has problems.
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warddw1526 on 01/13/2012:
Not trying to attack the customer, but you mention that a few months after you purchased it, you noticed a problem with it overheating. Did you call HP at that time? Now it is out of warranty I assume. I am sure they would be offering to repair the computer, but at a cost.
MRM on 01/13/2012:
To protect my laptop from overheating, I would set it on a small book so that the bottom of the laptop is exposed.
trmn8r on 01/13/2012:
Looking at complaints for the G72, it isn't clear there is a manufacturer issue. Yes, there is a smattering of them, but I didn't find anything definitive as with some laptops (eg power management).
The first things to check are that the laptop is on a flat surface so air can get into the vents, and that the vent area is clear of dust, etc. Does the fan seem to be operating? If you continue to have trouble, get it checked out.
Marv on 01/17/2013:
I have the same issue, it can be blamed on the hardware side, it's just a weird design fault. I now place the AC beneath the backside of it, so the keyboard is angled up, and the bottom is free to breathe the fresh air. It might not be that good for the AC, but at least it isn't overheating.
Bert on 06/22/2013:
I have the same problem, the system goes down frequently, many times. It dearly cost me the Videocard so only the Intel HD works now at the moment.
Out of warranty HP lets you down with the problem .......
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Cancelled my new order
Posted by
Impressed with the value of the new laptops, I ordered a replacement for my older Dell.
The following morning, I thought it only appropriate to call and inquire about what support and cables etc. I might need to move the files and data from ny older computer to the new HP.
I soon ( after about 20 minutes on hold) found that support was unable (or unwilling) to answer my simple question. The representative repeatedly asked my name, address, phone, order number and serial number for the computer that had not YET SHIPPED.... I told him I wanted to be prepared.
Sorry, he explained, that without a serial number, he could not help me.
I then called sales to the order.
happy that I learned how bad support would be.
I then called to order a Fujitsu as their support has been Incredible!
Will they learn?
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Alain on 04/18/2011:
HP's customer service obviously needs improvement. Be sure and give them some feedback via their website.
patiokitty on 04/18/2011:
Did you call sales or support? The rules in place for the support departments state that every call must have a case created and that can't be done without a serial number. If an agent takes a call and doesn't log a case they will get in a lot of trouble, sadly. It sucks, but they have to play by the rules they are given. Instead of calling support it would have been better to contact sales instead or look up the necessary information online.
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Frustration re HP Products
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On behalf of myself and other HP computer (specifically laptop) users, I would just like to vent some frustration and anger. It is my daughter's laptop that she has had less than 3 years. This laptop hasn't been misused or abused and is now TOAST!! Although she did not purchase a warranty agreement with HP it shouldn't matter, because the product is junk and she should have some recourse with HP. When she called the Hewlett-Packard customer service phone number (which, of course, connects you to some overseas person that you can hardly understand), they persisted in trying to sell her another product, not assist in resolving the problem with her laptop. I can't understand how a company can continue to sell the consumer inferior products and still stay in business. I only hope that enough people write bad reviews about HP and eventually put them out-of-business. Just because they have a monopoly on the computer consumer business doesn't mean they should take advantage of their customers!!
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2inform on 04/16/2011:
I also have an HP laptop, on my third, and have not had that experience. It is possible that some calls are directed outside the United States, but the person who answered when I called spoke Standard American English with no accent. They had me run a couple of different things to determine the issue and called back when they said they would. The error message indicated my hard drive was toast, so they shipped a new one to me at no additional charge without trying to sell additional products to me.
getoverit on 04/16/2011:
I'd like to know a little more about this alleged monopoly.
The problem with computers, of course, is that they are often subject to abuse from worms and viruses, etc. even when the owner does not mistreat the machine. Th OP didn't offer any explanation as to what went wrong and it's quite possible that it's nothing HP would be responsible for at all.
For example, the registry can easily be corrupted to the extent that the machine won't even boot up, thereby causing the machine to perform like "toast". But that wouldn't be the fault of the HP hardware at all.
The machine is three years old, probably out of warranty, and there's no service agreement. I would be inclined to ask the OP what they expect HP to do.
Ponie on 04/16/2011:
HP has a monopoly on the 'computer consumer business?' I swear every time I go to Micro Center I see other brands in addition to HP. But I could be mistaken.
bcd on 04/16/2011:
Maybe you could give us a better description of the problem with the computer. Most problems are software related (as noted by getoverit) and can be corrected at a minimal expense. The second most common problem is a hard drive failure. The price of hard drives has dropped and it may be worth the cost of replacement. Has the computer been diagnosed by an experienced computer technician? (Not Best Buy!)
patiokitty on 04/17/2011:
I used to do tech support for HP notebook computers and the center I worked for is situated in North America. However, that being said, afterhours and overflow do generally go overseas. But that is not why I'm responding.
On ANY notebook computer sold these days there is a standard one year hardware warranty that comes with the unit. If you want further support - hardware or software - you must pay for it. As it is, standard coverage for software is 90 days. Oh, and if you're calling HP for virus removal assistance you get dinged for that regardless of how old or new your computer is - you shouldn't be calling them for virus removal instructions at all, in those cases you need to contact the support line for your anti-virus software.
I dealt with callers all the time who felt that they didn't need to purchase an extended warranty. Guess what - hardware will fail eventually and once the product is out of warranty those repairs come out of your pocket. It's like a car - your car's warranty expires and needs repairs? You have to pay for it. There are parts in any notebook that eventually wear out and will need to be replaced. And three years is about the expected life of a notebook these days anyway. It gets moved around and banged a lot more than a desktop computer and they certainly aren't impact resistant.
Do I buy extended warranties on my notebook? No. But then I also know that if it fails after the one year standard warranty is up that I can either pay for the parts to repair my notebook or buy a new one. It is not up to HP, Sony, Dell, Acer, etc., to cover the repair after that first year. It does not mean that the notebook is junk because this is standard with ALL standard warranties these days.
Mike in FL on 04/18/2011:
The bottom line is that your computer is outside of the manufacturer's warranty. Unless your local state/province laws say otherwise, HP is under no obligation to do anything outside of the warranty period.
As to HP being a monopoly, let me run down a short list of consumer machines that can be had from other makers: Dell, Lenovo, Sony's VAIO series, Gateway, Asus and Alienware are all quite readily available from online and brick & mortar retailers as is Apple's line of Macbooks.
getoverit on 04/19/2011:
Toshiba, Acer, and PowerSpec (house brand at MicroCenter) also come to mind.
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Willis-Knighton Health System requests that all clergy who visit patients in our facilities obtain a clergy badge. The badges are available free of charge in our Medical Staff Services Department located in the Medical Arts Building at 2551 Greenwood Road, Suite 330. The office is open Monday through Friday from 8:30 a.m. to 4:00 p.m. You may call (318) 212-4665 if you have questions.
The clergy badges allow our staff to quickly recognize designated clergy so that we can offer you any needed assistance. As a small token of our appreciation for your ministry, when you wear your clergy badge you get a free beverage of your choice or an employee discount (20%) when purchasing a meal in one of the hospital cafeterias.
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Photographs like this are difficult to capture. I can't count the number of times I've photographed my thumb accidentally while being excited at having a vision like this one. The vanishing point is very clear but rightly off-center and part of a natural landscape. The river's and mountains' contours give that point a poignant depth. It's hard not to wonder about oneself as observer. Our horizontal vision takes in quite a lot, not unlike those steep peaks all around and that large, defining river. We're as small as those boats, remote even from the trees and greenery at the side.
Thank you so much for the very positive feedback. It's greatly appreciated.
No problem. I wish I could comment on the technical components of photography better, but once I see a word like "aperture," I think Portal.
I'll check around your dA for a facebook page to like or something: you do good work and deserve the support.


text: After a short deliberation, Harry announced that the judges failed to reach an unanimous decision and Kristen O'Connor was eliminated. Kristen's great personality shined after the news saying she was "grateful" for the experience and had "learned so much" during her time on IDOL™. Good luck, Kristen! Don't miss the Top 12 compete WED 8/7c on FOX!


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The concert, which is free to the public, includes performances that explore visual and sonic textures in film, video, music and sonic art.
The concert will feature Bruce Conner's rarely screened 1981 short film, "Mea Culpa," with music composed by Brian Eno and David Byrne. The concert will also include works by MSU faculty composers Linda Antas and Jason Bolte, with a performance by MSU percussion professor Stephen Versaevel.
The MONSTER Studio is based in the music technology program in the MSU School of Music.
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Formula One world champion Sebastian Vettel topped the timesheets in a wet final practice for the British Grand Prix as neither of the Mercedes drivers bothered to set a timed lap.
The Red Bull driver, who has not won a race since last season when he wrapped up his fourth successive title, lapped the Silverstone circuit in a comparatively slow time of one minute 52.522 seconds.
Australian team mate Daniel Ricciardo, who has out-qualified Vettel in six of eight races so far, was second fastest.
Mercedes team mates and title rivals Lewis Hamilton and Nico Rosberg did a few exploratory laps to test the slippery conditions while Ferrari's Fernando Alonso also spent most of his time watching.
"It's not perfect with these conditions but it does not make a lot of sense to run at the moment. You need to save tyres," said Mercedes motorsport head Toto Wolff.
The two Mercedes were still fastest in the first two sectors and remain the clear favourites for Sunday's race.
Last year's race winner Rosberg leads Hamilton, who was quickest in yesterday's practice with a best lap of 1:34.508, by 29 points with 11 races remaining.
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Gah! I am totally smitten with it already and while I fully intend to use it for my lappy/play-book/kindle....I can also see me using this to funk up an outfit for girls' night out or even a date night. He was worried that I may not like the red but I actually LOVE that part of it a lot. So cute! SO me!
If you're looking to getyour hands on one you can contact Jeremy via his Facebook page. He also designs AMAZING clothing (see below)


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How tough is too tough for a youth coach?on October 15, 2013 @ 3:26 pm (Updated: 6:21 pm - 10/15/13 )
Camas High School coach Skyler Gillispie came under fire for his treatment of players after a number of students and parents complained. But the Camas school board on Monday voted 3-2 to renew his contract for the upcoming season.
School officials and board members backed Gillispie, saying he made a "sincere effort" to improve his behavior and deserved a second chance.
"Looking at coverage of this story, I was reading the viewer comments, and they were strongly saying the kids were just a bunch of pansies, and that coaches sometimes drop F-bombs, and sometimes will grab a kid, and that the kids are just being a bunch of wimps for complaining about all this," said KIRO Radio's Dori Monson, who is a high school basketball coach himself.
But a former JV coach at Camas High School says Gillispie remains the problem.
"My problem is the kids are the ones that are going to pay the price here. Some of these kids are going to have to endure this young man for a third season," said former Camas High School JV Coach Larry Crafton, who adds that Gillispie's offenses date back to the first game of his career at the school.
"His first season at the high school, the first game of the season, he flew off the bench, belittled and demeaned a player in the course of a game in front of friends, family, and peers," said Crafton.
The confrontation on the court resulted, two days later, in Gillispie removing the player from the team, said Crafton. "That was the start of the 2011-2012 season."
There were other incidents where Gillispie was physical with players, according to Crafton, who outlined an incident where the coach grabbed one player by the back of the jersey in the middle of the court and another where he "clothes-lined" a player on the sidelines.
Gillispie's verbal communication with players also went over the line, in Crafton's opinion.
"I will tell you I understand coaches use the expletive from time to time in a motivational sense, but never in an angry statement at your players," said Crafton.
As a coach himself, Dori doesn't think it's ever appropriate to use profane language with players.
"My standard in coaching is if it's something I wouldn't say on the radio, it's something I wouldn't say to my girls," said Dori.
"I don't understand that as a motivator. My personal belief is you want to get kids loyal to you. You want to get to where they'll run through a wall for you because they don't want to let you down. I've never understood this whole concept of motivating by fear," said Dori, who adds he saw first hand with one of his daughter's, how a bad coach can poison a sport for a kid.
"We, as coaches, are going to affect kids in a very positive way or a negative way," Crafton agreed. "In 22 years, it is clear to me that you have to respect your players and you have to earn their respect."
Dori said his main goal is to make the high school basketball experience a really positive one for all the members of his team.
"My goal every season is that my girls are going to look back on their high school basketball experience as one of the great joys in their life and if we, as coaches, aren't helping make that happen, then we're failing in our job, flat out," said Dori.
"As a coach, I'm not a big guy on player and family mutinies because I also know things can just steamroll against good people sometimes," said Dori. "But based on what I've heard, I don't understand bringing him back."
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ICICIdirect has selected twelve stocks from investment perspective for 2013. The stock broker has provided following investment rationale on these companies:
1. Balkrishna Industries
Buying range: Rs 255-275Target Price (TP): Rs 356
Balkrishna Industries (BIL) is a leading producer and exporter of off-highway (OHT) tyres. The industry is controlled by a few global players. BIL derives ~90% of revenues from exports to ~120 countries. The company has an achievable capacity of 166,000 MT and holds 3.5% of the global OHT market.
Important triggers for BIL are: capacity expansion at the Bhuj facility, which will add 120,000 MT on becoming operational by FY15E. The company has been able to maintain margins amid soaring international rubber prices. With a decline in prices and firming of the rupee, we expect BIL to be able to sustain high margins. Key risks: Weak recovery in the agricultural segment in Europe, US.
BIL has a strong track record of meeting volume guidance and maintaining robust margins. We expect the company to clock revenue, EPS CAGR of ~13%, 8%, respectively, in FY12-15E. Margins are expected to remain at ~20% for FY14E and FY15E. We have valued the stock at 9.0x FY14E EPS with a target price of Rs 356.
2. Cadila Healthcare
Buying range: Rs 840-880Target Price (TP): Rs 1069
Cadila Healthcare (CHL) is a leading pharma company with a presence in core pharmaceuticals across the value chain besides the wellness and animal healthcare business. CHL has a dominant presence in the Indian formulations market with a market share of ~3.8%. It is improving its market share by launching more than ~40 products per year. We expect new product launches to drive the domestic business and grow at a CAGR of 19% between FY12 and FY15E.
The resolution of USFDA CGMP issues at the Sarkhej facility has opened up avenues for the high margin injectable business of the company. It is looking to launch at least five to 10 injectables (including launches via Hospira JV) per year in the US. Besides, it has a strong pipeline of ~150 ANDAs in the US with only ~50 launches. Key risks: Delay in USFDA approvals and pricing pressure in domestic formulations especially in acute therapies.
The management has set a revenue target of USD3 billion by FY16 from USD1 billion in FY11. We expect revenues, EBITDA and PAT to grow at a CAGR of 19%, 23% and 23%, respectively, in FY12-15E driven by a robust pipeline across geographies and required capabilities. We have ascribed a value of Rs 1069, based on 17x FY15E EPS of Rs 62.9.
3. HeidelbergCement India
Buying range: Rs 50-53Target Price (TP): Rs 69
Heidelberg Cement (HCIL) is player with cement manufacturing capacity of 3.1 million tonnes. Its two units at Damoh and Jhansi together constitute 58% of its total capacity in central region. The company is a subsidiary of Cementrum I BV, which is 100% controlled by HeidelbergCement AG.
HCIL's new additional clinker & grinding capacities of 1.9 MTPA & 2.9 MTPA, respectively, are all set to commence operations from December-January 2013 onwards. This will increase its total cement and clinker capacity to 6.0 MTPA and 3.1 MTPA, respectively. This would enable the company to increase its market share and enjoy the economies of scale. In addition to this, the company has also invested ~Rs 2 billion in setting up a conveyor belt to bring down the cost of transporting limestone.
With majority of the capex plans almost over, we believe, return ratios would start improving from CY13E onwards. Currently, the stock is trading at P/BV of 1.4x and EV/EBITDA of 6.2x its CY14E earnings. On an EV/tonne basis, the stock is trading at USD56/tonne on full capacity, which is ~50% discount to its current replacement cost. We have assigned a target price of Rs 69 based on FY14E EV/tonne of USD65.
4. Idea Cellular
Buying range: Rs 97-98Target Price (TP): Rs 120
The recent cut in reserve price in four circles augurs well for Idea Cellular as it reduces its one-time spectrum fees and spectrum renewal charges when its licenses come up for renewal. Moreover, unlike other incumbents, Idea has no licenses coming up for renewal till FY15, which makes it least susceptible to any regulatory uncertainty.
Only two new operators entered the industry again in the recent auctions. Also, they have won spectrum in only six circles further reducing the possibility of price wars. We believe the financial outgo for incumbents and new operators alike call for a tariff hike. Idea has already hiked tariffs in Madhya Pradesh. Key risks: excessive bidding in forthcoming auctions.
We expect the EPS to more than double from FY12-15 to Rs 5.8. We have not factored in any tariff hike in our financials. A tariff hike, however, is likely in the industry and can provide further upside to our estimates. We have valued the stock using the DCF methodology to arrive at a target price of Rs 120.
5. InfoEdge
Buying range: Rs 330-350Target Price (TP): Rs 415
InfoEdge is among the leading internet companies in India. The company runs Naukri, India's no.1 job site along with 99acres.com (real estate portal), Jeevansathi.com (matrimonial portal). The company also has significant investments in emerging internet companies - meritnation, policybazaar, zomato, mydala, floost, 99labels, canvera and happily unmarried.
The recent government reforms could improve the investment and, thus, the hiring climate in India. Being the market leader (~60% market share), Naukri could be a key beneficiary in this recovery similar to the post-2008 period when it improved its market share. The growth in other business has accelerated, which could also boost revenues in FY14E and FY15E. Key risks: overall weakness in the job market and delays in IT spending patterns could impact the hiring patterns of Indian IT companies. InfoEdge earns 25% of its revenues in the recruitment business catering to IT sector demand.
We expect revenues, EPS to grow 24.7%, 25.8% in FY14E and 22.4%, 17.6% in FY15E, respectively. This translates to revenue, EPS CAGR of 23.3%, 24.4% for FY11-15E. We have arrived at our DCF based target price of Rs 415, which discounts our CY14E EPS estimate of Rs 17.7 by 23.4x.
6. Kansai Nerolac Paints
Buying range: Rs 1,040-1,100Target Price (TP): Rs 1,335
Kansai Nerolac Paints (KNPL), a market leader in the industrial/automotive paint segment (~35% of the Rs 291 billion paint market), supplies over 90% of OEM requirements. The company is expanding its presence in the decorative paint segment through the launch of an eco-friendly range of products.
Being the dominant player in the automotive segment and largest supplier to Maruti Suzuki (paints), we believe growth of the automobile sector (~10% CAGR FY12-15E) would drive KNPL's sales growth at 11.3% CAGR in FY12-15E. Further, as the outlook for crude oil (key raw material) remains grim, we expect KNPL's EBITDA to increase at ~16% CAGR over FY12-15E and margins to improve to ~15% by FY15E from ~13% in FY12. Key risks: Slowdown in automobile sector, particularly Maruti.
KNPL's strong position in the industrial segment would aid the company to capitalise on the improving economic conditions and revival in industrial growth. Further, with input prices expected to stabilise, we expect KNPL's earnings to grow at a healthy CAGR of ~16% in FY12-15E.
7. Mahindra Lifespace Developers
Buying range: Rs 380-410Target Price (TP): Rs 505
Mahindra Lifespace Developers (MLDL) is a leading real estate developer with a presence in SEZ & DTA development and residential segment. Leveraging on the success of the Chennai SEZ totalling ~1550 acres and Jaipur SEZ aggregating ~3000 acres, it is also planning its second integrated business city in north Chennai over 750 acres. Furthermore, with the Land Acquisition Bill on the radar, MLDL will have early mover advantage in terms of prices as it owns huge large tracts of land in SEZs.
MLDL has ramped up its residential portfolio with a robust residential development pipeline (total developable land bank of 22.2 million sq ft (including ongoing projects of 4.0 million sq ft). Furthermore, the standalone level (which carries residential development) is net-debt free, giving us further confidence on the balance sheet front while it is developing a sustainable residential project portfolio in the long run. Key risks: clarity over tax rates for its SEZ business, retrospective effect in land acquisition bill.
At the CMP, the stock is currently available at 0.6x its FY14 potential NAV and 1.5x FY14E P/BV. MLDL is one of our picks in the real estate space considering the quality of management with better execution exhibits, strong balance sheet and 37.6% CAGR during FY13E-15E.
8. Page Industries
Buying range: Rs 3,210-3,320Target Price (TP): Rs 4,109
Page Industries (Page), the sole domestic licensee of the Jockey brand, manufactures and distributes innerwear and leisurewear (men and women). In July 2011, it acquired the exclusive license to manufacture and distribute Speedo brand swimwear, apparel, equipment and footwear.
Page has the license to sell Jockey's products in India, Nepal, Sri Lanka, Bangladesh and UAE. Despite operating at 85-90% utilisation levels, the company was unable to export due to strong domestic demand. Page has been consistently expanding its capacity by ~30% each year. Its capacity has increased from 2.2 crore pieces (FY07) to 10.9 crore pieces (FY12). Key risks: Lower demand, competition eating Page's share and non-renewal of licensing agreement (post 2030).
Over the years, the sales, EBITDA and PAT have grown at a CAGR of 35-40%. Conservatively, we expect the company to report revenue, EBITDA and PAT CAGR of 27.0%, 29.2% and 29.6% during FY12-15E, respectively. Considering the healthy return ratios, consistent dividend payout (45-50%) and negligible leverage, we believe Page is a good play on the Indian consumption story.
9. Tata Consultancy services (TCS)
Buying range: Rs 1,210-1,260Target Price (TP): Rs 1,450
TCS has consistently outperformed its peers and is likely to exceed Nasscom's industry growth guidance of 11% in FY13E. Initial FY14E hiring guidance (25,000 campus hires; 12,000 offers made) and management commentary indicates continued momentum in FY14E. TCS' ability to win large deals (Friends life, UK government contracts, etc.) helps improve pipeline visibility while scale and efficiency help in flawless execution. This coupled with non linear initiatives such as iON, platform BPO and products could help sustain revenue growth momentum and margin profile.
Key risks: CY13 IT budget decision delays led by fiscal cliff could alter spending patterns and impact growth assumptions given TCS earns 53% of its revenues from the US. Further, deterioration in Europe could lead to projects ramp downs, budget freezes and cross currency volatility.
We expect revenues, EPS to grow at 9.8%, 8.6% in FY14E and 11.4%, 10% in FY15E, respectively, translating to revenue, EPS CAGR of 19.2%, 15.9% during FY11-15E. TCS is currently trading at 16.3x our CY14E EPS estimate of Rs 78.7 and provides 15% upside relative to our target price of Rs 1450 (18.5x CY14E EPS).
10. Tata Motors
Buying range: Rs 290-305Target Price (TP): Rs 360
Tata Motors (TML) is India's largest commercial vehicle manufacturer with a market share of ~60% and third largest passenger vehicle maker with a market share of ~13%. The company also owns the iconic brands Jaguar and Land Rover (JLR). With the rate cycle reversal in India and product up-cycle in JLR, we believe FY14E will clock a significant performance.
Launch of the new Jaguar F-type will add significantly to flagging Jaguar volumes while there will be margin accretion due to the launch of the new Range Rover. A better-than-expected recovery in the US, coupled with high growth in Chinese markets will augur well for JLR. On the domestic front, we believe the earnings cycle has reached a nadir and a revival in industrial activity will boost the domestic performance. Key risks: significant slowdown in Chinese markets.
Valuations remain attractive at 3.5x EV/EBITDA JLR vis-à-vis higher cash rich peers, strong RoEs (>20%) on consolidated business. Thus, post JLR multiple rerating, we arrive at an SOTP target price of Rs 360.
11. Tech Mahindra
Buying range: Rs 880-915Target Price (TP): Rs 1,150
The combined entity (TechM + MSat) could likely earn ~ USD2.8 billion in revenues with ~90,000 employees and service 489 clients. The EBITDA margin profile is on the rise with both companies reporting margins of ~20% in Q2FY13 (aptly aided by rupee tailwinds). Cost synergies from the impending merger and employee pyramid rationalization could likely help sustain the current margin profile. PE multiple re-rating is likely as the combined entity - sixth largest in size - could fill the gap between HCL Tech (~USD4.6 billion FY13E revenues) and a number of Indian vendors with revenues of ~USD1 billion.
Key risks: Demand slowdown from its largest client BT. CY13 IT budget decision delays led by fiscal cliff could alter spending patterns and impact growth assumptions. Deterioration in Europe could lead to projects ramp downs, budget freezes and cross currency volatility. Though MSat has settled all its external legal disputes, an adverse ruling in income tax and ED disputes could lead to cash outflows.
We expect revenues, EPS to grow 7.7%, 5.9% in FY14E and 5.8%, 11.2% in FY15E, respectively, translating to revenue, EPS CAGR of 12.5%, 21.5% during FY11-15E. TechM is currently trading at 8.8x our CY14E EPS estimate of Rs 104.1 and provides 27% upside relative to our target price of Rs 1150.
12. Zee Entertainment Enterprise
Buying range: Rs 180-200Target Price (TP): Rs 268
The successful implementation of digital cable in Delhi and Mumbai along with good progress in other metros suggests that sooner or later the whole country would be digitised, with revenue leakage being plugged, thus benefiting broadcasters. With a strong portfolio of channels and bargaining power of Media Pro, we expect subscription revenues of ZEEL to more than double from FY12-15.
ZEEL has posted a strong turnaround in ad revenue growth since it started investing in high cost content including reality shows and newly released movies. The company posted an ad growth of 26.1% in H1FY13 as against 6.9% de growth in FY12. Also, likely rate cuts from the RBI would improve the ad environment for companies across the media sector. We expect ad revenues to grow at a CAGR of 12.5% in FY12-15. Key risks: Slower-than-expected rollout of digitisation.
Revenue is expected to grow at a CAGR of 18.1% in FY12-15. Given that majority of operational costs are fixed in nature, the spurt in subscription revenue will bring in higher operating leverage. We have valued the stock at 23x FY15E EPS to arrive at a target price of Rs 268.
Disclaimer: IRIS has taken due care and caution in compilation of data for its web site. Information has been obtained by IRIS from sources which it considers reliable. However, IRIS does not guarantee the accuracy, adequacy or completeness of any information and is not responsible for any errors or omissions or for the results obtained from the use of such information. IRIS especially states that it has no financial liability whatsoever to any user on account of the use of information provided on its website.


text:
Kayak CredenzaPrice: $3,130.00
Made in Italy by Cattelan Italia.
Add style and function to your dining room with the Kayak Credenza. Crafted from polished wood, it features a creative twist to each of its front doors, which jet into space in diamond shaped peaks. It is ideal for anyone who craves elegant design. Available in a variety of sizes and colors, this two or three door credenza will add both practicality and unmistakable modern design to your living space.
Covered by a 1 year limited warranty.
Material(s): Wood, stainless steel, glass
- 2-Door: 58" W X 21" D X 29" H
- 3-Door: 87" W X 21" D X 29" H
Download Specifications: 1
Designer: Andrea LucatelloView other products by Andrea Lucatello
Manufacturer: Cattelan Italia
Founded in 1979, Cattelan Italia started out as a producer of marble furniture. Today, the firm still designs and crafts fine furnishings in such beautiful Italian marbles as black Marquina and white Carrara, but it has evolved into one of Italy's biggest furniture manufacturers.
The firm produces a comprehensive range of furniture and collaborates with award-winning global designers. The company's home furnishing collection includes beds, mirrors, desks, bookcases, leather chairs, lamps, and media units.
While never trendy, the furnishings have a modern look and often incorporate state-of-the-art technology. The Toto Barstool, for instance, has a seat that smoothly adjusts by lifting a lever. The dining collection includes the Monaco table with a glass top and a wood and stainless steel base.
In every one of its designs, Cattelan Italia's guiding philosophy is that furniture should enhance the feeling of serenity and harmony in a home.View other products from Cattelan Italia


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Just got accepted into CCP Advanced Placement option for nurses
- 0Aug 23, '10 by docphamHey guys,
I got my ccp advanced placement letter last week and i was just wondering how difficult the transition course was for the non-credit class there. I am an Army Combat Medic and i hope that helps with the Nursing tasks. Thanks for the reply's in advanced.
- 0Aug 29, '11 by docphamHey, it is 4 fridays from 8-12 and they are pretty much pointless, unorganized and quite frustrating. For the last class there was about 30 or so of us most of them LPNs or former nursing students. They do not really teach you anything since you, "should already know" and their attitudes towards this group are like that. All that is required from you is your attendance obviously, pass a math test, and get "Go's" on their skills test. This test will be taken when the rest of the first year students are finishing up their year as well. BTW, you have to pay like 160ish dollars at the end to have 7 credits transferred to your transcript. Good luck with everything else and welcome to the class of 2013. If you have any further questions just email me at firstname.lastname@example.com


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We all want to increase page views, social media following and email list. But how? The best way to grow your blog is by doing it naturally. Don't focus on the numbers, focus on the quality readers and followers you do have.
Some simple techniques can help you increase your following all while maintaining the integrity of yourself and your blog.
How to Grow Your Blog
Growing a blog can be tricky and maintaining that growth can be even harder. It's so easy to give up and get discouraged but as someone who has been doing this nearly 5 years I am here to tell you DO NOT STOP. You are going to think so many negative thoughts while you are trying to grow your blog especially if you are serious about it. I wanted to share 5 Ways to Grow Your Blog that ANYONE can do.
Read the Full Post Here: 5 Ways To Grow Your Blog


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AirTalk for February 15, 2013
TV made to be binge-watched
Jemal Countess/Getty Images
(L-R) Producer David Fincher, actor Kevin Spacey, Chief Content Officer, Netflix, Inc. Ted Sarandos and actor Mahershala Ali attend Netflix's "House Of Cards" New York Premiere After Party at Alice Tully Hall on January 30, 2013 in New York City.
Along with the rise of reality television and the invention of the DVR, "binge watching" of popular TV series is probably the biggest paradigm shift in how and what we watch TV since it went from black and white to color back in the 1950s.
Binge watching usually includes an entire weekend in sweatpants, shades drawn, consuming episode after episode of Breaking Bad, 24, the Sopranos, Lost, Louie...the list goes on and on. These programs were made for the major networks and premium cable channels, to be consumed once a week for years on end, but the launch of Netflix's series House of Cards starring Kevin Spacey, a new paradigm in TV production made be at hand--a 13-episode season that launches in tact. It was, in fact, made to be binge-watched.
But what does that do to the social aspect of television? Can we still talk about it around the water cooler? And how will the stories television tells change as more and more shows find this mode of distribution? What will become of the "Coming next week" trailer?
Alyssa Rosenberg, pop culture blogger for ThinkProgress and correspondent for TheAtlantic
Beau Willimon, Showrunner for Netflix drama "House of Cards"


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Kei Ling Ha
Hong Kong's coasts never fail to captivate. Our lovely seascape can be enjoyed from all parts of the SAR. Hong Kong boasts an extensive coastline of 800 km, and the indented eastern shores is particularly alluring with its sheltered bays. The vista changes as the coast extends, bringing great visual delights. Here, you will find a wide range of wetland life forms thriving in different habitats. To sample this colourful display of flora and fauna, visit Three Fathoms Cove in Sai Kung, a gem at the eastern corner of Hong Kong.
Coastal Mangrove Belt
Start your ecotour at Kei Ling Ha Lo Wai, from where mangrove belt extends along the coast. Follow this green belt for a fascinating exploration of mangrove habitats.
Greeting you is Aegiceras corniculatum with red petioles and oval leaves with a small notch at the tip. You may find salt crystals on the leaves. It is in fact a survival trick to adapt to the brackish water environment. Kandelia obovata, on the other hand, is characterized by hanging green droppers which appear around March and April each spring. This unusual viviparous reproductive method helps the species adapt to the challenging mudflat habitat. These long and slender droppers are actually developed seeds. They would break away from the mother tree and take root in the soft soil. Exploiting their inherent rich nutrient reserve, they can grow roots and secure a firm footing in rapidly to brave the tides.
Beautiful Images of Mangroves
Moving on, there are still more mangrove species to explore. Take the trail beside the mangrove beds and look out for Blind-your-eye (Excoecaria agallocha). This species has acute leaves that are folded half- way up on both sides. Further along lies a small stone bridge where two uncommon mangrove species grow. Many-petalled Mangrove (Bruguiera gymnorrhiza) will dazzle you with its bright red petioles, sepals and subtly red stems, while Lumnitzera (Lumnitzera racemosa) features rounded leaves with a small notch at the tip, and lush green petioles.
Vibrancy of Mudflat
Under the bridge, a stream washes down leaf litter and minerals from the uplands before it takes a winding path to sea. At the lower stream, shore birds and a host of other animals gather to feed on the mudflat. In this lively habitat, the diversity of wildlife is simply dazzling.
To find out what life is like in this bustling community, take a walk into the mudflat from the stone bridge at low tide. The first to catch your eyes are probably the mudskippers which bounce and leap like little acrobats. Nearby are crabs of all shapes and sizes, busily burrowing in the mud. On the opposite bank there may be a few egrets. Wading across the mud for food with their long beaks, these magnificent white birds are graceful as ever. Just when you are captivated by their beauty, they might whiz up the sky unexpectedly, and slowly make their way to the Sai Keng shore.
Crabs Everywhere
The wide mudflat at Sai Keng is home to Soldier Crabs (Mictyris longicarpus). Brightly coloured in contrasting blue and grey, this cute little crab moves swiftly on the mud surface like a rolling marble. You can see their marks and trails all over the beach. If you are patient, wait them out by the sand. You will spot them poking their heads out of the muddy holes once in a while. Another interesting thing about Soldier Crabs is that they crawl forward instead of sideways. At this point, your visit to Kei Ling Ha comes to an end. I am sure you will find this visit to one of Hong Kong's wild coasts a fulfilling experience.


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RailMark Mode
|Timeline UpdatesTrip UpdatesNews PostsPvt Posts♥♥Travel TipsAdmin PostsConv PostsFollowed PostsChat RequestsBlog PostsPNR Posts
No Recent News for this Train
Other Trains in the News **new
Will be partially cancelled between Secunderabad and Lingampalli on 29th January, 5th, 12th, 19th & 26th February and 5th, 12th & 19thMarch, 2013 due to Traffic block between Hafizpeta and Sanathnagar Stations for ROB Works
Tue Jan 29, 2013 (06:30PM)
⇐ Return Journey: Train# 47213
47214/Falaknuma - Lingampalli MMTS
Time-Table HAS CHANGED.
Sep 27 2014 (12:25PM)
RSA - Rake Sharing
Rake/Coach Composition
From 1st July All Local MMTS train having 9 coach.; Minimum 2 Coaches have LDS(Ladies)+DSB(Disabled)+FC(First Class) type composite coach.


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Don't we all love the floral print? After diamonds, I think flowers
are a very dear friend of women as well.
Now, what if flowers turned to grey? I don't know if that
would be anything like beautiful in real life. But on my pants it's
perfect. It's minimal and striking at the same time.
It wasn't that hard for me to choose a top and shoes; all grey & white.
Sorry, but ton sur ton is my thing.
What do you think?


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Egret addicted to fast food?
Date: August 4, 2011
by: Robin Roy | County Editor
The average cattle egret dines on insects and lizards, but one of the birds has become hooked on McDonald's french fries, thanks to customers at the restaurant franchise on U.S. 41 near Stickney Point Road, where the bird has been hanging out regularly.
Employees at the fast-food establishment say the same cattle egret has been visiting their McDonald's location for more than a year, but last month its visits became much more frequent.
"Since July, it's like he works here," joked Manager Fernanda Lima.
The egret has two favorite resting spots — an outdoor table, where it can stare through the window at two indoor tables filled with diners, and on the ground outside the front door.
The bird has been visiting the restaurant every day, because customers feed it. French fries are the snack it wins most readily through its begging.
Lima said one senior citizen bought a small order of fries each day specifically to give the bird.
"(The customer) came one day during breakfast, when we didn't have fries, and he said, 'The bird's not going to be happy with me today,'" Lima said.
As frequent feedings made the egret more comfortable around humans, restaurant employees began to fear it would get hit in the parking lot, because it freely weaves in between cars.
The restaurant's owner called the Florida Fish and Wildlife Conservation Commission to see if it would take the bird to a safer location. The agency refused but asked the owner to post a letter on the restaurant doors, warning patrons that the bird would die if it is fed an unnatural diet.
Since that note went up a few weeks ago, Lima said fewer customers are feeding the bird. As a result, the egret is visiting less often.
Is it going to the Burger King a couple of blocks away?
"Hopefully, not," Lima said with a laugh.
Warning letter
Please Help: Florida Fish and Wildlife has asked that we discourage patrons from feeding the cattle egret. This bird will become sick and die on an unnatural diet. The bird's natural diet is bugs, lizards, etc. Thank you for your cooperation.
Currently 1 Response
- 1.
- Fish and Wildlife wouldn't even post the notice on their own letterhead - had to make McDonald's the scold!
- Jan
11 Shoreline Church Launch
10:00 am - 11:30 am
- Jan
12 Scramble for SPARCC
12:00 pm
- Feb
7 Manatee Audubon - OPEN HOUSE at Felts Audubon Preserve
8:00 am - 11:00 am
- Feb
21 "Fall in Love with the Haven" 60th Anniversary Celebration
11:30 am


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Office Location:
705 S. New Street
Lawrence Center, Room 241
West Chester, PA 19382
Phone: 610-436-3379
Fax: 610-430-5600
Volunteer Fair Agency List and Map
West Chester University is pleased to be hosting the Annual Volunteer Fair on September 10th from 11:00am - 2:00pm in the Sykes Student Union Ballrooms. Students will have the opportunity to meet staff from over 55 non-profit agencies.
Staff from the different agencies are on campus to help you get connected with volunteer opportunities. Agencies are looking for volunteers to tutor or mentor youth, spend time with the elderly, serve meals to individuals in need, assist at a hospice, and more. Some of the agencies that will be attending the Volunteer Fair include: the Peace Corps, City Year, Girl Scouts of Eastern Pennsylvania, The Arc of Chester County, and the Brandywine Valley YMCA.
Many of the agencies will also have information about internships. Don't miss out!
Organizations interested in participating in the Volunteer Fair can sign up online on the Community Partner page. Once you have entered your information you will receive a confirmation email, which you should print out and bring to the fair. Information about lunch, parking, and what to bring can also be found on this page.
For more information about the Volunteer Fair contact Director of Service-Learning and Volunteer Programs Jodi Roth-Saks


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Photo credit:
Reproduced from Library of Congress Collections, E.H. Pickering
Property Name:
Date Listed:
Inventory No.:
3950, White Rose Way, Ellicott City, Howard County
Burleigh is a c. 1810 Federal-style brick dwelling, whose two-story gable-roofed main block is five bays wide by three bays deep and is connected by a one-story, two-bay brick hyphen to a two-story, two-bay, hip-roofed brick wing. All sections of the building's principal (east) facade are laid in Flemish bond. Narrow windows of 9/9 sash on the first floor and 9/6 on the second are surmounted by brick jack arches and set on plain block sills. Three gable-roofed dormers rise above the modillioned cornice. The building has a center-hall plan; Federal entrances with elaborate fanlights and sidelights oppose each other in the central bay of the east and west facades. The tracery of the fanlights depicts a rising sun at the east entrance and a setting sun at the west; the sun motif is repeated in the interior woodwork, which also employs such Federal ornament as oval and circular forms, swags, chevrons, attenuated half-columns, and elliptical arches. The main block has two flush brick chimneys on its north end, and one on its south end, while the wing contains one central chimney. The main block contains three gable-roofed dormers on its east facade, and has a modillion cornice with returns, while the hyphen and wing have simple boxed cornices. A great deal of original woodwork survives intact, including mantelpieces, window and door trim, chair rails, paneling, six-panel doors and staircase. The house is located at the end of a long wooded drive. Also on the landscaped grounds are a stone smokehouse; a much-altered log, stone, and frame "gatehouse" or "cottage," and another log outbuilding, as well as an early-20th century bathhouse, swimming pool, and tennis court.
Burleigh derives its significance from two major sources. First, Burleigh embodies the distinctive characteristics of the Federal style in architecture, and is one of the finest examples of this style in Maryland. Many of its original Federal-period features remain intact, such as two fine entrances, each with traceried fanlight and sidelights, and skillfully executed and well preserved woodwork in many rooms, including mantelpieces, window and door trim, chair rails, paneling, hall staircase, and six-paneled doors. The woodwork in the entrances and throughout the interior is carefully coordinated through the repetition of patterns and decorative motifs typical of the period, most importantly the image of the sun, which serves as a unifying theme. Burleigh, therefore, possesses high artistic value, in its design concept and in the quality of its craftsmanship, and is well preserved. Second, the history of Burliegh is associated with the lives of members of the Hammond family, one of Maryland's most prominent early families. The probable builder, Colonel Rezin Hammond (1745-1809) was active in Revolutionary War politics in Annapolis, serving as a member of the Annapolis Committee of Safety and the Committee of Correspondence. He also led a party in the 1774 burning of the British ship the PEGGY STEWART in Annapolis. After the war, he remained active in state political affairs and was a member of the state legislature for many years. Colonel Hammond acted as guardian for his grandnephew Denton Hammond (1785-1813), and probably built Burleigh for him in the first decade of the 19th century. After the death in 1813 of Denton Hammond, a planter, the house was owned by Denton's son Colonel Matthias Hammond until his death in 1882. Burleigh was then owned by Clara, the Colonel's wife and his daughter Grace until Grace's death in 1928 when the property was put up for sale after 125 years of ownership by the Hammond family.


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North America
North America
Recent Activity
Comprising only a small share of all immigrants in the United States, the foreign born from Taiwan seem to embody the very spirit of the Asian Tiger. As of 2010, Taiwanese immigrants exhibited extremely high levels of educational attainment; a notable tendency toward homeownership; and elevated rates of employment in management, business, information technology, and certain other professional, science, and engineering fields compared to the foreign-born population overall.
From rather humble beginnings, the Chinese immigrant population in the United States has grown steadily since the 1960s to reach about 1.8 million in 2010. Compared to the foreign born overall, Chinese immigrants report higher levels of educational attainment, are less likely to live in households with an annual income below the poverty line, and are substantially more likely to have naturalized as U.S. citizens.
Muzaffar Chishti, Claire Bergeron, and Faye Hipsman report on the U.S. Supreme Court's decision to decide the constitutionality of Arizona's SB 1070, passage in the House of the Fairness for High Skilled Immigrants Act of 2011, DOJ lawsuits in Utah and South Carolina, and more.
More than 1 million people became legal permanent residents (LPRs) in the United States in 2010. Nearly two-thirds of new LPRs are immigrants with family ties in the United States, report MPI's Carola Balbuena and Jeanne Batalova in this updated look at the latest statistics on legal immigration.
Migration to and through Mexico has been a critical policy issue for the Mexican government since the 1980s, as large numbers of Central Americans have flowed in through the country's porous southern border, first in flight during times of civil war and humanitarian crises and later in pursuit of greater economic opportunity in the United States.
Recent Activity
This volume from MPI's Transatlantic Council on Migration aims to fill the analytical gap regarding the question of what greater global cooperation on governing the flow of international migrants could achieve.The book focuses on a set of fundamental questions: What are the key steps to building a better, more cooperative system of governance? What are the goals that can be achieved through greater international cooperation? And, most fundamentally, who (or what) is to be governed?
This is the latest in NCIIP's language access webinar series exploring the policy and program implementation imperatives for government and community agencies serving Limited English Proficient (LEP) populations.
This final report summarizes and reflects upon the key findings of the Improving EU and U.S. Immigration Systems: Learning from Experience comparative research project undertaken by MPI and the European University Institute through a grant from the European Commission.
In this webinar, experts discuss barriers immigrant and LEP individuals face in accessing the WIA system, how a revitalized WIA could address these barriers, and the extent to which the current Senate Health, Education, Labor, and Pensions (HELP) Committee's WIA reauthorization proposal addresses these barriers.
This edited volume rigorously assesses the 1996 U.S. welfare reform law, questions whether its immigrant provisions were ever really necessary, and examines its impact on legal immigrants' ability to integrate into American society.
The impact of climate change as a driver of human migration is expected by many to dwarf all others. Still, certain frequently repeated forecasts of the number of people who stand to be displaced by climate change are not informed by a complete understanding of migration dynamics, as this report explains.
With the ten year anniversary of the September 11, 2001 attacks approaching, the Migration Policy Institute held a conference call to discuss the most significant changes that have occurred in the immigration arena in the decade since the attacks.
In this video, Michael Fix and Margie McHugh examine key indicators of ELL students' performance on standardized tests, among other topics.


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Ingredients supplier Sederma has been awarded the Frost & Sullivan 2012 European New Product Innovation Award for its product Legance, which provides anti-ageing for leg care.
The selection of the award is based on analysis looking into four criteria: efficacy, technology, consumer benefits and potential market penetration.
Legance is based on a vegetal extract of Zingiber zerumbet produced by an environment-friendly technology, and is the first of its kind in the market to be designed to provide anti-ageing benefits especially for the legs, according to Sederma.
"Legance is best poised to penetrate the leg care market, a niche developing segment of the personal care market, which currently lacks an ingredient targeting such challenges," says the company.


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Because Esquire is apparently ditching the impeccably dressed male crowd in favor of sci-fi geeks, here's Fringe star Anna Torv posing half-naked for the March 2010 issue. That said, I have no explanation for why she's basically taking a topless dump. Maybe because I'm not fancy and my most expensive article of clothing has Iron Man on it, but who's to say really?
I seem to be the first to speak for the rest of the world…. LONG JOHNS???!!!!!
Don't speak for me – they call them long johns for a reason. I'm still caught on pics #2 and #3.
I don't care either way. I'd still bang her…unless she had the stomach flu.
She's wonderfully sexy.
She just gave me wood.
Most awkward topless photoshoot ever
She gave me wood, too. Plus I just came.
funny, these have failed to arouse me. But I am a hetero female, so what do I know?
you dont have to be a sci-fi geek to think anna torv is crazy hot.
Why does she look like she's going to hang-over barf in that last picture??
pic 1 is awesome…makes me wanna get shit on…
Somehow, they were able to use technology to cover her five-head and skillet nose. God bless photoshop.
i would hit it like there was no tomorrow…
Who Gives A Shit Who Gives A Fuck.
@12 – WTF is a skillet nose?
She's the only reason I watch Fringe.
And to the surprise of everyone, there are no pink stars!
I totally dig her. Best shot is the last nip shot. The other pix do look like she is taking a big, huge dump!
Shes hot as hell. She can squat on my face any day. And the legs on pic 2 and ass in 3, I had to rub one out just writing about it. Then I hit the last pic and had to rub one out again. Now I have a blister and a sticky monitor. Thanks fish.
On a less vulgar note I happened to see her on a late night talk show. Shes extraordinarily sweet and very down to earth. So grateful to be in a tv show. Shes Australian and has a unique accent.
As for the 5 head comment. One the show her hairs always pulled back in a pony tail. I guess its supposed to be practical being that she plays an FBI field agent. If you watch the first episode or so of season 1, shes incredibly hot. they had to tone her down because it was distracting how hot she was. the pulled back hair was part of that. The skillet nose… no I don't see it. Now Pamela Anderson, hells yeah, that nose is jacked.
(Pic #2) is that a Dick-Hole in the Long Johns???? Nice.
shes all natural and wicked hot
Hmmmm…why does she have to cover her face halfway all the time? The photographer wanted to spare our feelings or something?
not impressed
Where are the Walter pics?
I think Walter is supposed to be in the SI swimsuit issue with Astrid.
This would be much hotter if she were in yoga pants.
Strange so many see pic #1 and think of shit. First thing that came to my mind was the best reverse cowgirl pose ever. You ALL are fools. Go get some pussy and stop think about SHIT you fags.
She's cute.
===I'd like to recommend you a club for men and women to find love ======[PLUSFLIRT dot c O m]=====[PLUSFLIRT d o t C O M]====it said Adam Lambert met a big boobs girlfriend there.. at the begining of 09…Feel free to view his success story with 18 HOT photos….DFFFFFFFFFFFFFDD
===I'd like to recommend you a club for men and women to find love ======[PLUSFLIRT dot c O m]=====[PLUSFLIRT d o t C O M]====it said Adam Lambert met a big boobs girlfriend there.. at the begining of 09…Feel free to view his success story with 18 HOT photos….DFFFFFFFFFFFFFDD
i'm in love with her since i played HEAVENLY SWORD for the first time (she's NARIKO).
I'd reverse her cowgirl!
She looks like an older Blake Lively!! Especially picture 8
Yeah,baby! Anna Torv is one sexy but this pose doesn't suit her…
====Its your time to get your cheap deal
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I'm still stuck on #2 and #3 (take that any way you want) and have added #1 to my focus of obsession. I think the "reverse cowgirl" comment did it. Next up: #8. I don't know w thing about "Fringe," but they know a lot about promotion.
i love this broad
Re #36: So happy these pics have driven you to masturbation. Even happier you felt the need to share this information. What a fucked up world we live in.
I've already sprayed 4 times to these pics. Awesome!!
Wonder what the inside of her butthole is like? I bet it's dreamy.
It's like a diamond mine.
You saying her butthole's TIGHT?
Indeed, I am. As tight as my ass in these tights. (You've seen 'em).
WOW. That tight, huh?
waw she looking so hot bethought cloth. And I think she is so beautiful, with her will be ready any for physical relationship ,, and i really like her,
She's definitely got the assless pose down to a science.
haha.. it looks cool.. really nice.. want to see the real thing..haha
sandals We can get stuck in a rut and go for the same style Christian Louboutin shoes,but sometimes it's good to shake things up and go for a style that's outside your normal buy.Try some high heeled strappy sandals in an outrageous colour that you'd never normally go for.You'll feel a million dollars,and you'll be smiling all day.
I'm a BIG single girl, and need a real man to love. Are you interesting on me? Feel free to view my sexy personal photos at ______B la c k W h i t e D a t e . c O m ____by searching "TinaOE" which is for men to meet big women for love , for fUN ONLINE


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Top entertainment stories of 2013
POSTED: 8:01 PM Dec 24 2013 UPDATED: 10:30 AM Dec 20 2013
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From Paula Deen's fall from grace and Miley Cyrus' twerking to the births of Prince George and Kimye's daughter North West, join us for a look back at the year in entertainment.
The views expressed are not those of this site, this station or its affiliated companies. By posting your comments you agree to accept our terms of use, which are located at the bottom of this page.


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Department of Youth Services Cuyahoga Hills Juvenile Correctional Facility
4321 Green Road
Highland Hills, OH 44128
Phone: (216) 464-8200 Fax: (216) 464-3540
Chris Freeman, Superintendent
For general inquiries, please call the facility or email firstname.lastname@example.com.
The Cuyahoga Hills Juvenile Correctional Facility (ChJCF) serves male youth. The facility is accredited by the American Correctional Association and provides a variety of services and treatment for youth including a fully accredited high school and middle school, behavioral health services, unit management, medical and dental care, recreation, religious services, community service opportunities and reentry services.
Please click here to view here a virtual tour of ChJCF.
As with other DYS facilities, ChJCF offers substance abuse programming, victim awareness, sex offender programming, Freedom Schools, and gang interventions. Treatment targets a variety of issues including conduct disorders, anger, aggression, violence, depression, anxiety, self-injury, sleep disturbances, and more. Unique programs at ChJCF include the following:
Baby Elmo Program
Bible Bowl
Bill Glass Weekend of Champions
"Birthday Bash"
Christ Community Chapel
Coats and Shoes for Kids Warehouse Community Service
College Courses for Graduates (Ashland University)
Daily Bible Study (various churches)
Debate Club
Epiphany Ministry
Graduates Garden Club
Grief Recovery
Job Interview Skills & Resume Creation Program
Mighty Men of Valor
Pavilion Suburban Nursing Home Community Service
"Shattering Your Strongholds"
Sunlight Village Mentoring
"That's Life"
Teen Parenting
"Understanding Your Bible" Program
Youth Mentoring
Volunteer inquiries can be directed to Angie Wurgler at (216) 682-2277 or at firstname.lastname@example.com.
More information for families, including telephone, commissary, and free transportation to facilities, is available here.
Visitation days and hours Are:
Friday—6:00 PM to 9:00 PM
Saturday—8:00 AM to 12:00 PM
Saturday—1:00 PM to 5:00 PM
Sunday—1:00 PM to 5:00 PM
Approved visitors may visit on weekends, and there are 4 visitation sessions to choose from: 1 session on Friday evening, 2 sessions on Saturday and 1 session on Sunday.
Click here for directions to Cuyahoga JCF
Click here to view current openings.
Chris Freeman, Superintendent