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Kendall Kendrick, NTP
Charlotte, North Carolina
Ancestral health was a final piece of the puzzle for me after a decade of primal style parenting. We can live healthier and happier lives by adapting principles from our hunter gatherer ancestors into our evolutionary mismatched lives.More Info
Rachel Kushner, ND
Raleigh, North Carolina
Currently, modern human populations subsisting on traditional diets similar to those of Paleolithic hunter-gatherers, are largely free of life-style diseases. The therapeutic effects of The Paleo Diet are further supported by both randomized controlled human trials.More Info
Kivette Parkes, ND
Charlotte, North Carolina
Each species of animal and plants to some extent has specific nutrition and environmental requirements that help it thrive. If any of those requirements are not met, the result is sickness, failure to thrive and eventually premature death.More Info
Laura Schoenfeld, RD
Raleigh, North Carolina
I believe that an "Ancestral" diet consisting primarily of high quality animal proteins, non-starchy vegetables, "safe" starches, and a variety of healthy fats (such as monounsaturated and saturated fats) is the ideal dietMore Info
Christie Haymond
Holistic Health Coach
Raleigh, North Carolina
I love the prima/paleo template as a guide to find our way back to human eating. Eating locally, seasonally, and organically creates the foundation for us to find the foods that fuel our best life!More Info
Brendan Cook, L.Ac.
Wilmington, North Carolina
Humans cannot outrun biology, despite all our other advances. Nourishing our bodies with the foods we are optimized for, and treating ourselves with appropriate natural and holistic therapies, will lead to optimal health.More Info
Amy Hager, RD
Greensboro, North Carolina
My training in nutrition and dietetics has been enhanced by all the new & emerging research in the ancestral health movement. I focus time with my clients on connecting with motivators, positive emotions and personal meaning to help individuals strengthen their commitmentMore Info
Christopher Nagy, MD
Spencer, North Carolina
The human body is intuitively intelligent. Give it what it needs, avoid what is harmful and it will figure out the rest. A healthy, long life consists of controlling insulin levels and inflammation. Do those two things and you are well on your way to health.More Info
Becky Webb, NTP, CD (DONA)
Boone, North Carolina
Ancestral nutrition is the key to understand how our bodies are designed to work and function properly. Many of our ancestors experienced little disease due to a diet rich in nutrients and proper preparation of food.More Info
Michael Citron, MD
Raleigh, North Carolina
Traditional medicine has been inappropriately slow in appreciating the power of treating core issues vs a "pill for every ill". It is my hope to continue to promulgate the power of Functional Medicine to my colleagues, as well as help patients overcome their problems.More Info
Stephanie Mottola, ND
Charlotte, North Carolina
It is becoming increasingly evident that natural history & anthropology holds answers to both causes and solutions to our most pressing health epidemics. The food culture of humans in "developed" countries is making us chronically sick. There is no end in sight.More Info
Robert McCarthy, DC
Greenville, North Carolina
If this country would teach the primal/paleo lifestyle we would dramatically reduce chronic health problems like cancer, heart disease and diabetes/obesity.More Info


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John Franklin Weideman passed away Saturday, Feb. 1, 2014. He was 89.
He was the beloved husband of Joan D. (Knittel) Weideman; and the late Florence H. Weideman; father of Georgia Caruso and her husband, William, John F. Weideman Jr., Nancy Largist, Charles W. Weideman, Theresa Johnston, and her husband, John, Catherine Heger and her husband, Frank, and Joan Flack and her husband, Brian; grandfather of 13; and great-grandfather of five. Relatives and friends are invited to his viewing at 9 a.m. and funeral service at 10 a.m. Wednesday, at Wetzel and Son Funeral Home, 501 Easton Road, Willow Grove. Interment will be in Hillside Cemetery.
Donations may be made in his name to the ALS Hope Foundation, 1333 Race St., Suite #202, P.O. Box 40777, Philadelphia, PA 19107 www.alshopefoundation.org or Cornelia de Lange Syndrome (CDLS) Foundation, Inc., 302 West Main St., #100, Avon, CT 06001 www.cdlsusa.org. Wetzel and Son Funeral Home,
Willow Grove

subset: commoncrawl


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Customer Reviews for Yellow / Cream Levolor Privacy Vertical Window Blinds
"vertical blinds"
By happy customer from Michigan
This is the third set of blinds this year for different windows. Very happy with all of them. Highly recommended.View this product
By Steeler Girl from Pittsburgh, PA
Just what I wanted. I ordered 3 of these and couldn't be happier. They are were constructed, look very classy on the sliding doors and were very easy to install. Thank you!View this product


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Roca, Patron's New Tequila, Now Available in Miami
By David Minsky
Top Chef Talks Pizza and Siena Tavern Miami
By Jen Mangham
Closer Look: AQ by Acqualina in Sunny Isles Beach
By Bill Wisser
Kris Wessel to Open New Bar A.I.R.
By Laine Doss
Closer Look: Buns & Buns in South Miami
By Bill Wisser
Traditional Eats for the World Cup Semifinals
By Dana De Greff
Potato Salad Kickstarter Raises Over $50,000 So Far
By Laine Doss
N by NAOE opens on Brickell Key
By Zachary Fagenson
The original Sergio's opened on Bird Road in 1975, and there's a new one in Kendall. But I'm speaking of the Coral Way location, just a few blocks east of Miracle Mile. It's a Latin coffee shop, sparsely adorned and brightly lit, with red and white tables set on a hardwood floor. Past the entrance, on the right side of the room, are large picture windows that look out on the parking lot but mainly reflect neon beer signs; on the left is a counter that seats eight. The mostly Cuban clientele, including many families, clearly enjoys the atmosphere as much as the cleanly prepared, low-priced renditions of their favorite foods.
Some of the best are vaca frita, beef smothered in sautéed onions; oxtails, available as the Monday and Saturday specials; and churrasco, a juicy, charbroiled flank steak that, at $9.95, is as expensive as things get. Main courses are accompanied by rice, black beans, and maduros (fried sweet plantains); other sides include croquetas, empanadas, and tamales. These are not so hot. Batidos, sangría, and frosty mugs of beer quench thirsts. Desserts, other than tres leches, are puddings on parade: flan, rice pudding, bread pudding, and boniatillo con coco, a sweet potato-coconut pudding.
3252 Coral Way
Coral Gables, FL 33145
Category: Restaurant > Cuban
Region: Coral Gables/South Miami
9330 SW 40th St.
Miami, FL 33165
Category: Restaurant > Cuban
Region: Central Dade
13550 SW 120th St.
Perrine, FL 33177
Category: Restaurant > Cuban
Region: Cutler Bay/Palmetto Bay
You'd think a feast like this would be enough, but come morning your visitors will probably start harping on breakfast; a few hours later, like clockwork, they'll wonder aloud about lunch. I don't suggest taking them to Sergio's for every meal, though theoretically you could. It is open 24 hours on Fridays and Saturdays; the rest of the week they start serving breakfast at 6:00 a.m. Even at that ungodly hour your guests will brighten with their first sip of café con leche, a cup of steaming hot milk with a tin of café cubano on the side. At lunchtime, sandwich makers pull preassembled media noches from a glass case where they're piled high and insert them into a press. Sergio's, which is famous for its sandwiches, has about twenty types to choose from, some with Cuban fillings such as roast pork or sausage, and even comidas favoritas Americanas like BLT and tuna salad.
On weekends, way past media noche, the sandwiches are served to packed rooms of grateful clubgoers (or, more accurately, goners, since they've finished partying). There really aren't many times of day when Sergio's isn't humming along to the song of a full house. Speaking of which, be sure to keep plenty of fresh orange juice in the refrigerator. People who come to Florida always expect it.
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Slovenian-based appliance maker Gorenje Group announced net revenues increased 9.4 percent for the 9-month period ended September 2004 to SIT 154.4 billion (approx. U.S. $852 million) compared to the same period in 2003.
According to the company, its revenue accounts for 77 percent of planned net revenue for 2004. Gorenje reported net profit for the 9-month period declined 5.5 percent to SIT 3.4 billion (approx. $18.7 million).
The company also announced that it still anticipated that the rising costs for raw materials and consumables, mainly steel and petrochemicals, would not exceed SIT 1.3 billion (approx. $7.2 million) in the second half of 2005.
Gorenje says it will attempt to curb the rising material costs by searching for alternative supply sources, implementing selective price increase of household appliances, and enhancing the company's sales structure.
Back to Breaking News


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Novabrik is a concrete brick-shaped block designed with an overlapping interlock system that eliminates the need for mortar. The system creates a veneer that is water resistant and can withstand the effects of severe weather, high winds, and fire. Novabriks come in 4-inch-by-8-inch sizes and nine different colors, with custom colors also available. The system can be installed anytime of year onto wood and steel studs as well as concrete structures. www.novabrik.com; 866.678.2475.
Masonry Construction
Stone Veneers
Kimberly R. Griffin
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Mother finds baby dead in Melbourne home
A 6-month-old baby was found dead on Monday morning.
Authorities say the child's mother found the baby unresponsive in their Melbourne home.
An investigator with the Melbourne Police Department said detectives did not immediately consider the death suspicious, but said they are looking into it.
No other information was immediately available.
Copyright 2012 by WESH.com All rights reserved. This material may not be published, broadcast, rewritten or redistributed.


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Book your room at Pullman Paris Montparnasse
Classic Twin RoomMax Occupancy: 2 guests (up to 1 child)
Superior Twin RoomMax Occupancy: 2 guests (up to 1 child)
Superior Double RoomMax Occupancy: 2 guests (up to 1 child)
Deluxe Double RoomMax Occupancy: 2 guests (up to 1 child)
Classic Double RoomMax Occupancy: 2 guests (up to 1 child)
Deluxe SuiteMax Occupancy: 4 guests (up to 3 children)
Family Double RoomMax Occupancy: 4 guests (up to 3 children)
Deluxe Quadruple RoomMax Occupancy: 4 guests (up to 3 children)
SuiteMax Occupancy: 4 guests (up to 3 children)
Modern Paris hotel facing Montparnasse Tower
A stay at Pullman Paris Montparnasse places you in the heart of Paris, walking distance from Bobino and Tour Montparnasse.
This 4-star hotel is close to Notre Dame Cathedral and Louvre Museum.
Make yourself at home in one of the 957 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services. This hotel also features babysitting/childcare (surcharge), gift shops/newsstands, and a television in the lobby.
Grab a bite to eat at the hotel's restaurant, where you can take in a garden view, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available daily for a fee.
Featured amenities include a computer station, express check-in, and express check-out. Planning an event in Paris? This hotel has 44703 square feet (4153 square meters) of space consisting of a conference center and a meeting room. Self parking (subject to charges) is available onsite.Information missing or incorrect? Tell us!
At your hotel
At your hotel
The 25-floor Pullman Paris Montparnasse provides a computer connectivity lounge, secretarial services, a gift shop, a newsstand, and a well-staffed concierge desk. Cell phone rentals are available and wired and wireless Internet service is complimentary. Child care and supervised activities for children are offered for an additional charge.
The Pullman Paris Montparnasse is a smoke-free property.
- Fitness facilities
- Babysitting or childcare (surcharge)
- Supervised childcare/activities (surcharge)
- Restaurant
- Bar/lounge
- Breakfast available (surcharge)
- Total number of rooms - 957
- Concierge services
- 24-hour front desk
- Express check-out
- Safe-deposit box at front desk
- Multilingual staff
- Dry cleaning/laundry service
- Porter/bellhop
- Gift shops or newsstand
- Coffee shop or café
- Complimentary newspapers in lobby
- Express check-in
- Computer station
- Tours/ticket assistance
- Luggage storage
- Laundry facilities
- Number of floors - 25
- Self parking (surcharge)
- Snack bar/deli
- Conference space size (feet) - 44703
- Television in lobby
- Elevator/lift
- Free Wi-Fi
- One meeting room
- Conference space size (meters) - 4153
- Year Built 1974
- Conference center
- Smoke-free property
- Number of buildings/towers - 1
Stay connected
Available in all rooms: Free Wi-Fi
Available in some public areas: Free Wi-Fi
Park your car
Self parking (surcharge)
In your room
- Pay movies
- Hypo-allergenic bedding available
- Room service (24 hours)
- Air conditioning
- Soundproofed rooms
- Phone
- Climate control
- Minibar
- Coffee/tea maker
- Complimentary bottled water
- Turndown service
- Daily housekeeping
- Private bathroom
- Complimentary toiletries
- Hair dryer
- Shower/tub combination
- Satellite TV service
- In-room safe
- Desk
- Blackout drapes/curtains
- Flat-panel TV
- Designer toiletries
- Cribs/infant beds (complimentary)
- Connecting/adjoining rooms available
- Free Wi-Fi
Eat and drink
JUST IN - Contemporary, artistic decor complements the innovative French cuisine at this venue, open for breakfast, lunch, and dinner Monday through Friday. This restaurant overlooks the garden and offers colorful, tasty lunchtime buffets. In the evening, the chef creates an inventive array of dishes using carefully selected products from within a 125-mile (200-kilometer) radius.
Opening hours: 7 AM-10:30 AM/Noon until 10:30 PM
Café Atlantic - This friendly venue is the perfect place to have a drink, meal, or business meeting. Breakfast, lunch, and dinner are served, as well as drinks and afternoon tea. A selection of snacks and drinks from the Atlantic Express is available for take away.
Opening hours: 6:30 AM-2 PM
Room service is available 24 hours a day.
Breakfast is served 6:30 AM-10:30 AM.
Bowling lanes, bicycle rental, and a large fitness club are all within 2 blocks of the hotel in the Montparnasse neighborhood. The elevated Jardin Atlantique across the street has a popular jogging trail. In-line skaters can join thousands of Parisians for a three-hour night tour of Paris every Friday night, meeting at 10 PM outside the Montparnasse train station.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
- Bicycle rentals nearby
To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.
- Accessible path of travel
- Accessible bathroom
- In-room accessibility
The fine print for Pullman Paris Montparnasse
When you arrive
Check-in time starts at 3 PM
When you leave
Check-out time is noon
How you can pay
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- A tax is imposed by the city: EUR 1.5 per person, per night
- Breakfast fee: EUR 26 per person (approximately)
We should mention
Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
National Rating
This hotel has received its official star rating from the French Tourism Development Agency, ATOUT France.


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Blow Dry Bar Services Menu
Nobody likes a bad hair day. Let Details' professional stylist help you avoid them for good! We are all about great blowout styles for an affordable price. Our stylists are masters of the round brush, queens of the blow dryer - and their mission is to leave you feeling like you're ready to hit the town, take over the board room or make it through the weekend frizz-free.
We know life isn't just about the occasional gala event- come in before a coffee date, a work meeting, just to start your week off right, or make us your first stop on a girls' night out!
scalp massage, shampoo & blow dry
Make Up
just eyes
*prices subject to change based on individual needs


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WWJ's Winter Survival Radiothon For THAW Raises Over $1 Million!
Metro Detroiters, local businesses and corporations helped to make the 2014 THAW Radiothon a success to the tune of $1,154,198.
THAW Radiothon Today Will Help Metro Detroit's Most Vulnerable
WWJ 950 will spur donations with a live THAW Radiothon 5 a.m. to 10 p.m. today and 9 a.m. to noon Saturday. Check http://www.CBSDetroit.com throughout that time for constant updates.
Come On Down For THAW Events During WWJ Radiothon
In conjunction with the WWJ Winter Survival Radiothon for THAW, donors are urged to stop by Art Van, 6500 East 14 Mile Road, to participate in activities and get special gifts.
'Coneys For A Cause' Raises Cash For THAW
CBS Detroit personalities served up piping hot coneys for a cause on Thursday, raising money for THAW, the Heat and Warmth Fund.
WWJ Newsradio 950 Winter Survival Radiothon A Success!
With your help, WWJ has raised over $282,600 in our 9th annual Winter Survival Radiothon for THAW. This will translate to more than $1.2 Million in heating assistance for local families.
Keating Network Hosting Web Radiothon For Veterans
Serial entrepreneur Howard Keating is in the midst of a Web radiothon to benefit veterans and their families.
WWJ's 8th Annual Radiothon For THAW A Success!
Check out video highlights from WWJ's 8th Annual Radiothon for THAW.
Radiothon For THAW Tally At More Than $323,000
More than 2,265 WWJ listeners pledged to donate, raising more than $323,000 to help keep families keep warm this winter.
WWJ's Radiothon For THAW Continues Til Noon!
The 8th Annual WWJ Radiothon benefiting THAW will continue overnight at the Detroit Science Center.
Inside WWJ's Radiothon For THAW
Going on through Noon Saturday, January 28th, at the Detroit Science Center, WWJ Newsradio 950 is raising money to help keep needly families warm this season during our 2011 Winter Survival Radithon for THAW. In the […]


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Oil pump is internal on crank, but I did not see anything leading into pan from engine compartment, is that normal on this engine? Have other issues and questions, but this will give me a good start, and help me to direct my next line of questioning. Thanks in advance.
Pontiac » G6 » 2009 Pontiac G6 » Questions
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2009 Pontiac G6
Pontiac Q&AAsk Your Question
2009 Pontiac G6 Question: Replaced oil pan, should there have been a pickup line out of engine to pan?
tworst, 3.6L V6, Houston, TX, March 08, 2013, 21:34
1 Answer
Answer #1ziptie12 March 13, 2013, 06:20Master
How big was the rock? maybe it caused the oil pick-up to move in a way that is now restricting the oil intake.
Replytworst, March 13, 2013, 06:24Rookie
Yeah, damage, figured that out. Was o ring at top of tube. More trouble now though. If you are a mechanic and can call me, i would appreciate it, i need to pick ur brain a moment. Name is Tim, 18153511221, just need five minutes of ur expertise, thanks.
Replyziptie12, March 13, 2013, 06:25Master
Don't like phones , what's happening now?
Replytworst, March 13, 2013, 06:29Rookie
Fried bearings, can't turn it over, got mains off, wont turn, pour pb blaster into spark plug holes, sat over night still won't turn. Remove rod bearings next? Just update, having hard time to getting to all rod bearing caps, will keep ya posted when i get them loose, thanks again
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Overview of content related to 'social networks'
This page provides an overview of 1 article related to 'google maps'. Note that filters may be applied to display a sub-set of articles in this category (see FAQs on filtering for usage tips). Select this link to remove all filters.
Google Maps (formerly Google Local) is a web mapping service application and technology provided by Google, free (for non-commercial use), that powers many map-based services, including the Google Maps website, Google Ride Finder, Google Transit, and maps embedded on third-party websites via the Google Maps API. It offers street maps, a route planner for traveling by foot, car, or public transport and an urban business locator for numerous countries around the world. Google Maps satellite images are not in real time; they are several months or years old. (Excerpt from Wikipedia article: Google Maps)
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EMTACL12 (Emerging Technologies in Academic Libraries)
Sarah Rayner and Olivia Walsby report on a three-day conference on Emerging Technologies in Academic Libraries, hosted by NTNU (Norwegian University of Science and Technology) in Trondheim, Norway over 1 - 3 October 2012.
November 2012, issue70, event report


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Don't Have an Account? Join the IHG® Rewards Club
Redeem when you want, for what you want. Your points never expire and there are no blackout dates.
Reward Nights
When redeeming points for a Reward Night, you may only book one room at a time.
Once you complete your Reward Night reservation you will be given the option to duplicate this reservation.
* Requires affiliation in the respective organization.
** Best Available Rate Search does not include affiliation rates.
To book more than 9 rooms for one stay or request a quote, please use our Easy Meetings tool or call 1-800-MEETING (in United States, Mexico and Canada).
Located near the beautiful Arboretum area and convenient to downtown Austin, this extended stay hotel's location provides easy access to the area's major businesses and top local attractions.
Corporate travelers find the hotel's location convenient to Austin, TX businesses, including those along Riata Trace Parkway. Settle in and work from the comfort of the suite that has an over-sized desk and an executive chair. If you need to hold a
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Corporate travelers find the hotel's location convenient to Austin, TX businesses, including those along Riata Trace Parkway. Settle in and work from the comfort of the suite that has an over-sized desk and an executive chair. If you need to hold a meeting during your stay, the hotel's event space can host up to 40 people.
The hotel's location northwest of Austin, TX is a great starting point for exploring the surrounding attractions. Enjoy a unique shopping experience in the Arboretum district, featuring national brands and unique stores in a serene, park-like setting. Downtown Austin is easily accessible from the hotel, and such attractions as the Sixth Street Entertainment District and Texas State Capitol highlight any Austin visit.
This extended stay hotel's guests enjoy spacious suites, a 24-hour Fitness Center and a heated, outdoor pool. Evening Sundowner Receptions Tuesday through Thursday are a perfect way to end your day. Guests at the Staybridge Suites® Austin Northwest hotel also enjoy complimentary high-speed, wireless Internet access, a free daily breakfast buffet and a fully-equipped kitchen in every suite. The friendly staff invites you to settle in and "Get Comfortable" in Austin, TX.
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text: All you need to succeed then is a rich father who gave you millions, a private school education and legacy admission to Harvard (paid for by "selling stocks"—his wife's only life experience she could identify as giving them something in common with average Americans), a willingness to take money from foreign sources of questionable background to start an investment career, immunity from law enforcement when assaulting another student, committing a hate crime, immunity for abusing an animal, a complete lack of a conscience when destroying jobs, homes, families, companies, communities, health care, pensions and dreams just to make hundreds of millions of dollars (to really understand this, please watch the documentary "When Mitt Romney Came To Town" his own donor, Sheldon Adelson, made which is on YouTube in its full version, and a belief that telling women God wants them to risk their lives to carry babies that place them in jeopardy of heart attacks or strokes, etc, just so you can rule planet Kolob someday when you die (evidence of insanity as well as heartlessness and sexism), and a belief that you are better than other people who don't spend their entire lives in pursuit of the almighty dollar—and don't forget what is most important and happened before our very eyes—that pathological willingness to lie every day about absolutely everything—starting his campaign with an ad that edited the President's words to delete the phrase identifying the words as a quote from another person that he totally disagreed with! Going on to lie about actions (earning 4 pinochios and pants on fire ratings from fact checkers) of the President (he never changed the work requirements of welfare!), effects of his own policies, initiatives, and even their existence (20% tax cut? every day he promised it and then looked at the moderator of the debate and denied he ever said it!) and past behavior—such as 47th of 50 governors in job creation, and vetoing 800 acts of the Mass. legislature as governor, 600 of which were over-ridden by vast majorities—so much for claims of working well with Democrats! And on to the final lie that Jeep was outsourcing all the jobs to China! A cruel lie causing sleepless nights and worry to many that cost him the election imo…616 lies documented in 33 weeks! So much for "squeaky clean"… America dodged a bullet when voters rejected this delusional and woefully ignorant man who craved the power and money he could get from the office but never wanted to govern or do the work required of a President. He thought he was entitled and found we disagreed…and he hates us for it. Like his great grandfather, he should move to Mexico when America doesn't bow to him….


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Bad service and bogus charges
Posted by
YELLOWKNIFE, NWT -- Watch out for this bad service, not necessarily on the part of national but one of their licensed agents. To begin with the first car we got was dirty and the "full tank" was not really full, but whatever. The next day we come out of our hotel to go to work and we are greeted by a flat tire. (7am) so I call and get an answering machine and leave a message, when I call back 5 hrs later the response was "oh we are just on our way", nice after having to walk to work in -10. There were also other mechanical issues with the car as well. Fine we get a replacement. The best part is that when we returned the car they have the nerve to charge me 40 bucks for a tire repair in a car we drove less than 10k. So all in all stay clear of National in Yellowknife, they cost a little less than the competition and clearly you get what you pay for, unprofessional shifty business practices.
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getoverit on 04/02/2011:
It might be worhwhile to complain to corporate. This doesn't sound like it's up to the standards of a major car rental company.
I would think they'd at least refund the forty bucks.
NationalCarRental on 04/05/2011:
I apologize for any frustration you experienced during your rental and I'd be happy to discuss this with you further. Please email me at care[at]nationalcar.com with the complete details including your full name and the rental agreement number.
When emailing please list reference # 110405-001823 in the subject line.
- Genelle
National Car Rental
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Misled on Gas Fees
Posted by
TC Traveler
I was an Emerald Club member until this last, final incident this past week. At the Phoenix airport, I was persuaded by the agent that I could return the vehicle and any missing gas would be charged at $3.04. I specifically asked "so you're saying that if I bring it back at 3/4 full I will only be charged 1/4 at $3.04." His answer was "Yes". Needless to say, when I returned the vehicle at over half full, I was charged over $60. I was given a nominal refund when I spoke with a manager, and I was in a hurry to catch my plane so I figured I would follow up with the Company directly. I spoke with the, and I use this term very loosely, "Manager" Stephanie. She said that National was not going to refund any additional money. The Company I work for has National listed as the "Preferred" car rental company. I will go out of my way to never rent from them, and persuade all friends, family, and colleagues to do likewise. This is a very shady Company, stay FAR, FAR, away from them.
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dan gordon on 02/10/2011:
you most likely used a prepaid gas option and no refund is ever given for 'unused' gas. I think your leaving out some valuable info.
trmn8r on 02/10/2011:
This sounds like a misunderstanding over the prepaid gas option. The last time I rented a car, the details of what I consider to be a scam (but most the rental companies do it) were printed on the contract. In fine print, but it was there.
If anything seems to good to be true, it usually is. As someone who remembers having to return rental cars with a full tank, my antennae were tingling the first time I heard about this "feature".
Anonymous on 02/10/2011:
Dan> Agreeing with you on this one. Something seems to be left out of this story. The OP went out of their way to stress the term "manager", yet never gave any reasons to support why they felt Stephanie wasn't acting like a manager, other than that she woudln't refund their money. Lots of missing info? Please come back and fill in the blanks to help us better understand your frustration with them.
TC Traveler on 02/11/2011:
I will gladly fill in any info you feel is missing. I booked this vehicle on Price Line, and ended up with National. As an Emerald Club Member, I typically go right down and get in the vehicle without going to the counter. However, since it was done through Priceline I was told I needed to go back up to the counter, which I did. While up there, the Agent mentioned that I could go with the prepaid option for $3.04. I have never before even asked about this option, so I asked several very clarifying questions which I put in my prior post. Specifically, would I be charged only $3.04 for any gas missing, he very clearly said "yes". When I returned the vehicle, it was then that I saw the $60 charge even though the tank was more than half full. As I was running late for a plane, I went into the enclosed area at the Phoenix airport and talked with a Manager who credited $25 which wasn't closed to what was owed (balance remaining was still $35). When I told the Manager was happened, he shook his head and said "I'll talk to him" indicating to me that this wasn't the first time this agent had done this. When I called the Customer Service line, I was told I would receive no further credit. I then asked to speak to her "Manager" which means I spoke to a peer of her's who takes escalated calls (I have worked in Call Centers for over 10 years, I know how this works) which is why I called her "Manager" in my prior post. I hope this clears up any missing information. My point is that I was deliberately told something that wasn't true, and even when I asked clarifying questions the information was still not corrected. Then, when I tried to have this rectified, the Customer Service experience was horrible.
trmn8r on 02/11/2011:
In the complaint you wrote "I specifically asked 'so you're saying that if I bring it back at 3/4 full I will only be charged 1/4 at $3.04.'"
That is different than asking "would I be charged only $3.04 for any gas missing"
That is the crux of the complaint in my opinion. By the way, did the fine print on the contract contain a complete description of the policy?
Anonymous on 02/11/2011:
Car rental agencies seem to be very shady anymore. I NEVER opt in any of these additional "benefits" that end up to cause more of a hassle and headache than a convenience. Any time I rent a car, I just be sure to top it off somewhere close to the rental office.
Anonymous on 02/11/2011:
That's a great rule of thumb Prince-Caesar. I totally agree.
Anonymous on 02/11/2011:
oh and ALWAYS be sure to get an agent to inspect the car before and after the rental and provide you with a receipt showing no damage!
PepperElf on 02/11/2011:
you know the last time I was involved in a car/van rental was when my bf rented a truck to help me move... the gas price was... I forget actually, but it included a $30 surcharge.
I am wondering if the OP reviewed his or her paperwork. I sure as heck know our rental agreement specified this.
so of course we made a point of filling it up to past full before returning it. why pay extra if you don't have to?
TC Traveler on 02/11/2011:
I agree with the comments above, in retrospect I should not have taken the agent's word but read the fine print. One would hope you can trust the Agent is telling you the truth.
NationalCarRental on 02/23/2011:
I'd be happy to discuss this with you TC Travler. Please email me at care[at]nationalcar.com with:
- Your full name
- Rental agreement number
- Emerald Club number
When emailing please list reference #110223-002099 in the subject line.
- Elizabeth with National Car Rental
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Westchester County Airport National Car Rental Nightmare
Posted by
NEW YORK -- I went through Hotwire to rent a car at Westchester County Airport. Hotwire gave me National Car Rental. I have never used National. On arriving at the airport I did the paperwork at the rental counter, one person operation; he was very nice, gave me the keys and I headed out to the car lot. My wife and I put our bags in the trunk and I notice scratches on the driver side bumper. The rental agreement does not have a walk around checklist sheet and there was not an attendant around (very small operation).
When we return the car the employee who did my rental agreement was in the rental car lot talking to some friends. He came over and got the keys from me and he notice the scratches on the bumper. He asked me if we had an accident. I said no, the scratches were there went we picked-up the car. This is when the NIGHTMARE begins; he said he had to do a car history search to see if the scratches were noted. He had another employee do the car history search. The employee made a remark to the other employee that the car history was out of date and he continues to search the records. I stated again that I did not have an accident and that the scratches were there when I picked-up the car. The employee doing the search said I should had come back into the airport and reported the scratches to them. I told him that it was their job to check the car or have someone in the rental lot to do a walk-around. He completed his car history search and could not find a report on the scratches and because I did not come into the airport and report it, then I was at fault. He completed an accident report and I said I was not going to sign the report because I did not have the accident. He told me if I did not sign the accident report then the company would hold me responsible and he was forwarding the report to the claims department. I sign the report under protest.
I call the customer service immediately and filed a statement as I waited for my flight. The lady taking the statement said more the once, that this was a common problem at these small operation and she would document my statement. We will see what happens.
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getoverit on 11/03/2010:
I hope you get this straightened out but it pretty much comes down to "he said,she said".
I would have been better if you had mentioned the scratches to the guy at the counter, even though they didn't give you a form. (I don't think they do, most times.)
For what it's worth, this seems like something that could have happened with almost any company.
FlShopper on 11/03/2010:
I think both the rental agency and the customer should be responsible for doing a walk-around and inspection, so both can protect themselves in the event something like this happened.
It may be very hard to prove your case without that checklist; let us know how it turns out.
trmn8r on 11/03/2010:
I have used National, and had no problem. But I don't remember ever having to inspect a car prior to rental. Condition was never an issue (until I ran one off the road, caused significant unseen undercarriage damage, and returned it).
To me, they can hold you responsible for this, but I sure hope they do not. After reading complaints such as this, the next time I rent a car you can bet I am looking closely at it.
NationalCarRental on 11/03/2010:
I'm sorry to hear about this existing damage issue. Per our rental agreement, it is up to the customer to inspect the car for damage and report it to an agent before leaving the lot. However, I understand this is a small rental location and that a employee may not have been available in the lot, however you should have alerted someone to this damage. By signing the agreement and leaving the lot, you are accepting responsibility for the vehicle and condition in which it's returned in.
However, I'd like to have our Damage Recovery Unit look into this for you. Please email me at care[at]nationalcar.com with your full name, rental agreement number and the damage claim number.
When emailing, please list reference #101103-002832 in the subject line.
- Elizabeth with National Car Rental
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Stolen Cam Corder
Posted by
Bob Avery
SEATAC, WASHINGTON -- This is a copy of the email I sent to National Car Rental
Upon return to SeaTac, I dropped off the car in your return area. After passing through the terminal inspection area I noticed that I had left my camcorder in the trunk of the vehicle. I returned immediately to find that the attendant could not locate the car. After twenty minutes of persistent coaxing, I was able to help him find the vehicle which was already in the queue to be rented out again. Interestingly enough, the car was not serviced in any fashion. It was dirty on the outside and still had garbage inside of the vehicle as well as in the trunk. But alas, no camcorder. I continued to ask for assistance and was turned over to the manager, Ryan Matthews. With Ryan, we tried to determine which attendant provided the service to the vehicle in order to ask if the camera had been found and placed in the lost and found box. Again interestingly enough, there was no record of anyone servicing the vehicle. The car had mysteriously moved itself from the return queue to the "TC" Ready for rental queue all by itself.
The camcorder is gone, I realize that and the tracks were covered very well but I want you to understand that on the camcorder were two days of video recordings of competitive soccer play that were going to be used for a group of 16 year girls as college tryout videos. These girls and their families had spent a lot of hard earned money to travel from Sacramento to Tacoma to participate in this unique opportunity. And now, thanks to the honesty and integrity of your workforce, its all gone. I wish there was some way to just recover the memory card that had the soccer games on it. Cameras can be replaced but the expense of sending an entire soccer team and now the disappointment that these young ladies and their families must endure cannot.
There is absolutely no doubt in my mind that the camera was taken from the trunk of the car in your facility. I also wonder why there are no surveillance cameras in place in that specific location of the garage and how the car ended up in that location without being serviced. Can you honestly say that you believe in your heart that one of your employees is not responsible for the theft?
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spiderman2 on 05/17/2010:
Maybe it got tossed with the trash you left in the car and in the trunk? I also think you need to own your part of being careless with the camcorder and not place all the blame on National. You left the camcorder in the trunk after they trusted you with the video that they spent their hard earned money on.
NationalCarRental on 05/27/2010:
Bob, I sincerely apologize for any frustration over the camcorder. However, National is not responsible for any items left in the rental vehicles. We do our best to help recover lost items - you may call SEA at (206)433-5501 to see if the camcorder has been found since.
- Elizabeth with National Car Rental
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National Sucks!
Posted by
I made a reservation with National to compare to others and let me say I am not impressed. To start with I was dropped off at a group of cars that had no sign to show what cars were what (luxury/premium/full size etc.) and most were all dinged up and dirty. After flagging down a lot attendant he was nice and dug out a better car for me in the rear behind all others, hooray for him, didn't get his name tho. The car was hastily washed and was still dirty, the interior smelled of cigarettes. I washed the car on the way home and had the car wash freshen the air. The girl at the exit booth seemed confused and asked if I even had a reservation. Then she said the card on my profile had expired, I gave her the card on my profile to show it had not but that was not the same card or number, I think she may have had another persons profile on the computer. During the trip someone on the road told me my right rear stop light was not working. being LED lights there was not much I could do so I drove 9 days with only one stop light. Are these vehicles inspected before each rental? apparently not. All this I can live with so far. I return the car today and the greeter asked if I had a return authorization, what? what is that? I said no, and he said a receipt will arrive in my email. I get home and the O'Hare manager sent an email stating "you have dropped a car at our location can you give me your name and dates of rental" what is this all about? I have never dealt with this kind of disorganization at Hertz. I sent all of my info to the O'Hare manager and am waiting to hear back. I just checked my National profile and noticed a rental in my profile that I never rented. Somehow, they mixed my reservation with someone elses and charged his credit card for my rental and his. Plus, the receipt sent to me has the wrong vehicle on it. I am still trying to have someone at the joke of a business to return my call and try to talk to a person with higher than a first grade reading level.
I am really scared to use National or Alamo again because of this confusion.
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Rip Off Fees Charged For Drop Off
Posted by
Cheated in Mexico
SAN JOSé DEL CABO. B.C.S. MéXICO C.P. 23400 -- On the 10th January 2010 we rented a car from National Car Rental in Tijuana Mexico for return to Tijuana on the 27th January. The first problems started on our drive down to Todos Santos when the windshield broke. After several telephone calls, which were not returned, we had agreement to take the rental to the La Paz central depot for exchange. On arriving they wanted to change the screen only and make us wait several hours for the work to be done.
Eventually after much arguing and telephone calls to Tijuana, they gave us an exchange car on the understanding that we take it back to La Paz and pick up the original rental. We were staying 60 miles away from La paz, but had no option but to agree. 4 days later we returned to La Paz and changed the cars over at our expense. We left Todos on the 24th to return to Tijuana with the car, however over night a storm took out 4 bridges and parts of the road back, the roads were impassable for 5 days.
We were then in Loreto some 4 hours North of La Paz we telephoned National explaining that the rental could not be returned by the due date, because of the road conditions, and asked them what they would like us to do they said to take the car back to La Paz for which we could pay US$741.00 as a one way drop off after 2 days of arguing we agreed on US$350.00 after first agreeing US$250 which they reneged on. As we had deadlines to meet with regards our return we had no option but to pay these rip off charges.
We thought about just abandoning the car in Loreto and let them sort it out, but being responsible people returned the car.
We are a British family and regularly book rentals from the National Group in Europe.
But National Car Rentals Mexico have to be bottom of the league. Their customer services are non existent, and they do not return telephone calls. This rental for 16 days cost us US$1590.00. Beware of Nation Car Rentals Mexico.
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Ben There on 02/06/2010:
How are these things National's fault? You are responsible for returning the car to the original location or pay an extra fee to return it somewhere else - this cost is to cover the expense of getting the car back to its home base. If you had abandoned the car they could have come after you through your credit card.
Berolena on 02/08/2010:
It still amazes me how companies disregard customer service in this day and age, that's why I always book through a reputable broker, at least they have more 'influence' with the car rental company. As far as I can see you did everything you could and the surcharges certainly seem 'unreasonable'.
You could always try a letter to the managing director, that often gets results!
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Charged for refueling even when car returned with full tank
Posted by
SHREVEPORT, LOUISIANA -- I have been renting from National Car Rental for 2 years with no problems or complaints until now. I've never really paid attention to my final receipts because I always thought the totals would be the same as the final receipt I receive when the car is returned. After going over charges on my credit card statements I noticed that on my last 2 rentals I was charged a additiontal 13.98, which the company explained to me were for adding 2 additional gallons of gas at 6.99 a gallon. Outraged, I first contacted the company by email, which in turn told me I needed to contact the Shreveport, Louisiana Airport location. Even after speaking to the Manager I got nowhere fast, according to the explanation I was given: just because the pump clicks and no additional gas is allowed into the tank does not mean the car is full even if the hand reads FULL. What??? So, apparently even if you try to force additional gas into the tank and it spills out all over the ground according to the Manager it does not indicate the tank is full again if inside the hand is clearly on or above F...This is the most absurd thing I have ever heard, the Manager refused to reimburse me or even accept my gas receipts from the station located less than 1 block away from the drop-off location....Basically, it was my word against the serviceman who inspects the car after its returned and measures total gallons with a gas gauge. Needless to say I am upset especially since I've been a customer for 2 years and also an Emerald Club member, to think, the hundreds of dollars I've invested into this company and they refuse to reimburse me for $27 !!!!!
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bargod on 04/25/2008:
This seems like a common scheme/scam with car rental companies.
Slimjim on 04/25/2008:
If you topped that car off a block away, that car is full of gas and with exactly the amount they will send it out to the next renter. That's a clearly bogus charge and I would contact the LA. Attorney General's office and file a complaint about that location. This is the kind of stuff AG's tend to investigate.
Anonymous on 04/25/2008:
The state's AG has far more pressing matters than to investigate a single complaint about 13 odd dollars. You'll hurt them far worse by not renting from them again and encouraging co-workers and people you meet to do the same. IF you can find a number of folks who've experienced the same scam, you may get the attention of law enforcement. File your complaint with the local PD, perhaps if they get enough gripes they may investigate. The last time I rented a car, I filled up a few miles away, made sure the gauge read "full" or better than took my brochure inside wrote down the mileage, checked FULL on the gas and got a credit card receipt. Another thing you MUST do when renting a car is give it a good look all over for dents and dings or scratches BEFORE you drive away - report any immediately to protect yourself. Have you tried disputing the charge on your card?
Slimjim on 04/25/2008:
Law enforcement as in the police?? This is a consumer protection issue under the heading of Unfair Business Practices. This is not something the police get involved in at all, but as I ACCURATELY posted, is the job of an AG or Division of Consumer Services. The dollar amount is completely irrelevant, however, the number of complaints maybe. Just as you totally contradicted yourself pirate, the point is to have a single complaint on file to possibly be part of a pattern of similar complaints received.
Anonymous on 04/25/2008:
"not something that police get involved in at all" LOL! But the AG would? OMG are you ever right?
Slimjim on 04/25/2008:
Yes pirate, I'm correct right now. This is a business transaction and a civil matter. The police do not handle these things (duh). It is the jurisdiction of government arms that handle consumer protection. Bizzzzness 101. You're trying to tell the poster to call the police because he believes he was overcharged by the rental company. LMAO!
Anonymous on 04/25/2008:
That's not half as funny as you telling him to call the AG over 13 dollar he says she says thing, LMFAO! What bizzness school did you drop out of?
DigitalCommando on 04/25/2008:
Slim is right here, the police respond to situations where an EXISTING LAW has been broken. There is no law which currently prevents rental companies from tacking on this silly charge. The police have no juridiction here. The states attorney general however, does investigate fraudulent/deceptive business practices which companies engage in. The amount of the rip-off is irrelevant.
Anonymous on 04/25/2008:
Not so DC, they aren't likely to address a single 13 dollar case without proof or evidence.
*Brenda* on 04/25/2008:
Slim and DigitalCommando are correct.
Anonymous on 04/25/2008:
I agree Slim and DC are correct. As many people as possible need to file with the AG to create a paper trail.
squid in taiwan on 06/03/2008:
I had a similar experience last time I was in Seattle. Took the car back to National with a full tank and they charged me for a FULL tank ($65). I didn't notice the charge until I was in the international terminal but National did credit my credit card after I contacted them by email. This could be a good scam for rental companies -overcharge and hope most customers don't notice or care.
trikky on 06/07/2008:
I too was ripped off in fuel charges by National Car Rental. The rental agent recommended pre-paying for the return fill-up to avoid their $6/gallon charge. I was told that at the regular rate it would cost $96 to fill the tank on the minivan we rented. Having never filled a minivan with gas before, I assumed it must have a 30 gallon tank. When we had to fill up halfway through our trip I was surprised to find the cost was only $57! On top of that, we returned the van with the tank at about half full, and of course we were not credited for it. So they ripped us off for about $60!!! (not including all the other hidden charges we were presented with) They're getting away with this every day, and it should not be legal.
Archie2 on 07/24/2008:
Rental company refueling charges are outrageous to begin with. They tell you to fill it before you return and there will be no charge. Rental companies (especially airport operations) know that this is not always as easy as it sounds. The rental companies are exploiting their customers who are typically in a hurry, worrying about their flights, and that gas stations around most airports are not easily accessible. Etc. etc. When you return a car to the airport you usually pull that car in line to be serviced - which is right in front of the gas pumps and wash bays. So where is the extra cost of $3 to $4 or more per gallon coming from? If the car rental companies charged full-service pump prices they would make far more on gas, have almost no complaints, and make many more happy customers.
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Bad Service, Unprofessional Personnel, Error Prone Staff
Posted by
CHARLESTON, WEST VIRGINIA -- I have used National many times in the past to travel long distances across the U.S., each time taking advantage of the unlimited mileage feature and have had great experiences. Enter Charleston, WV. I am not without some blame here as I made a hurried online reservation, and saw a price estimate that was similar to what I have received in the past and went to the airport expecting that price along with unlimited miles. the national agent "Donny" printed out the rental agreement for me to initial / sign, however the estimate was $300, no unlimited miles. I told "Donny" that I was expecting a price of around $70 with unlimited miles. He said "hmmm, well I am just printing the reservation let me take a look." He then printed a new agreement that indicated a price estimate of $70. He said, "here is what you are looking for unlimited miles and $70 dollars." "Perfect, thanks." I did not review the document closely as I was in a hurry, and neither did "Donny." Upon arrival at my destination, the total cost was up near the $300 range again. I was told to contact the WV office, which I did. They indicated that it was my error and that I had made the wrong reservation. I indicated that I had relied upon "Donny's" indication that I was getting exactly what I was expecting, a $70 price tag and unlimited miles.
The manager went as far as taking off the miles sos that the price was $160 but would not go any lower, despite her agent, "Donny's" indications upon which I had relied. She became agitated with me and complained to me about having to work for an hour on this issue. In all, be weary of National Car Rental personnel, make sure that if you use them that you inspect every document carefully and do not rely upon any indications from their agents.
Furthermore, DO NOT RENT FROM THE CHARLESTON AIRPORT LOCATION!
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GothicSmurf on 03/18/2008:
1. It was YOUR mistake for not reading the entire information before signing up for the car. YOU admitted you only looked at price and ASSUMED something.
2. Did you get what Donny said in WRITING?
3. What did the paperwork you signed say? You didn't read it did you?
I think that manager went above and beyond cutting your bill almost in half. It was no one's error but yours.
Ponie on 03/18/2008:
So--you've used 'used National many times in the past' and 'have had great experiences.' Now this one time, where it was completely your fault, you're writing them off? Kind of like cutting off your nose to spite your face, isn't it?
Anonymous on 03/18/2008:
National sucks rocks anyway. There's a lot of competition in the rental car market... and YES one bad experience will send me to your competitors doors. Myself, I'm in love with the Reagan National Enterprise. They are the model of great customer service. Yet if they fail me once I'll be heading to Dollar.
Ponie on 03/18/2008:
Stew, if that one bad experience is because you goofed, do you expect the car rental company to read your mind? Is Rent-A-Wreck still in business?
dan gordon on 03/18/2008:
fyi Entrerprise own National and Alamo. Just like the airlines there are lots of mergers going on.
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Beware of Roadside Assistance
Posted by
BILLINGS, MONTANTA -- If you read the fine print carefully, the National Rental Agreement Terms and Conditions specify that driving 'off paved roads' negate the terms of the contract. I would bet that this rental agreement condition is common among the major competing rental car companies. However, I learned the hard-way what this truly means at National Rental Car.
On September 1, 2007 I rented a Chevrolet Suburban from National/Alamo for a week in Montana on a fishing trip to the Boulder River. On the last day of our trip, at approximately the 33rd mile point on Forest Service maintained, well-traveled, unpaved portion of Montana road 298 (running parallel to the Boulder River) the right rear tire blew a flat. We changed the tire, and to our great astonishment the spare tire was also flat!!!
Upon contacting the National Roadside assistance number, we were immediately informed "there is nothing that National can do to help." Receiving the explanation that the onus of the cost of vehicle recovery, repairs, "loss of use", and so forth was mine, was not so much of a setback or concern. The significant impact was the sensation of blatant abandonment when informed that National was going to provide zero assistance or help with our situation. To quote the representative, "you are on your own."
A second representative with whom I spoke appeared deceptively helpful. His advice was to tow the vehicle to a paved road surface (which was about eight miles from where the vehicle was located at that time). He indicated that once the vehicle was on a paved road surface National Roadside Assistance would be able to help. While as ludicrous as this sounded, I felt quite desperate. So I complied.
After repositioning the vehicle, and another conversation with a National Roadside Assistance customer representative, we waited for well over three hours with no sign of help. I then called National Roadside assistance for the fourth time. With as much detail as possible, I pleaded with the representative to help our situation. While the representative appeared compassionate to our circumstances, she was brutally honest and informed me that our contract had been designated as a "Recovery" and that someone would be out within THREE DAYS to tow the vehicle to Missoula (over 260 miles from where were currently located). In a state of disbelief, I asked her about the status of someone coming out to get us, her response was that there was nothing noted in the log about that, and there was nothing she could do to help... again, we were on our own.
At this point of utter dismay and fury at the National customer service treatment, I cannot express how grateful I was to USAA insurance! Their roadside assistance was an absolute opposite experience. They came to our rescue within an hour after my first call to report our situation. A wrecker drove both the vehicle and the four members of our party back to the rental location at the Billings airport. Where, upon which, to add insult to injury, the agent at the National airport counter unconvincingly told me that she had attempted to call me to inform that someone was going to come get us.
My long-standing loyalty to National/Alamo is now terminated. My wife and I have used National for years. Between us, our yearly travel requirements exceed at least a dozen car rentals, if not more. Our experience has always been decent (not spectacular), but we have always enjoyed the convenience of the Emerald Isle where you can by-pass the agent counter and walk straight to a vehicle and drive it off the lot. However, with similar service options available at competing companies (i.e., Avis), the transition to move to another company for regular business is just too inviting. I cannot imagine a worse customer service experience than what National put us through.
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Timboss on 10/22/2007:
I think you will find that clause in almost any rental contract "not off paved roads". About a dozen questions here that boil down to one. Why didn't you or somebody put the spare tire on?` Did it have a spare?
CrazyRedHead on 10/22/2007:
That's what I want to know. Why didn't you change the tire yourself? Didn't the truck come with a spare tire and a standard jack? Anyway, I'm glad I found this out, cause I was fixing to rent a truck to go home in, although I would have read the rental agreement first before signing. Most of my family lives on dirt roads up there, which is why I voted this VH.
Anonymous on 10/22/2007:
Thanks hemlock1 for educating the membership about yet another pitfall in the car rental world. I too voted your contribution 'Very Helpful'.
Anonymous on 10/22/2007:
Most rental companies rent vehicles for off highway use, jeeps and such. People need to read their contracts. I agree with Tim and CrazyRedHead and find this post (NH).
FoggyOne on 10/22/2007:
We rented a vehicle to drive on gravel roads and had to pay extra insurance charge. It is certainly something to check on before you rent so you won't be surprised.
hemlock1 on 10/22/2007:
Sorry, the draft that made it to the post did not include the sentence:
"We changed the tire, and to our great astonishment the spare tire was also flat!!!"
...my bad.
WhineX on 10/22/2007:
"Between us, our yearly travel requirements exceed at least a dozen car rentals, if not more."
Then you really need to get in the habit of reading the rental agreements you sign 12 times a year. Few companies want renters beating the snot out of their vehicles off-roading. Particularly when it's so easy to cut a tire. There's no excuse for the flat spare, but if a renter violates the terms of the agreement they sign, National isn't obligated to come through for them.
hemlock1 on 10/22/2007:
Thank you WhineX, your point was made painfully clear by National... I guess your definition of customer service and mine differ. Perhaps it is important to highlight the fact that I was not concerned about the costs associated to the assistance. The point is, National was going to do NOTHING to help.
FoggyOne on 10/22/2007:
I hate to say this because you went through so much hassle but maybe this is why the insurance doesn't cover off pavemnt driving. I'm glad too you had another means of resolving the issue (USAA). And I hope you let them know that if the spare had air there would not have turned out to be a problem.
parkingbob on 07/01/2008:
I rented an Alamo/National Toyota Camry for a business trip in DC just last week. I accidentally dropped my keys while stuffing the GPS under the drivers seat, then locked the door by hand while getting out (thinking the keys were in my purse). Upon return to my car, I couldn't find the keys, couldn't see them in the car (they were under the seat), so I assumed I had dropped and lost them. I phoned Alamo/National, who passed me around and referred me back and forth, put me on hold forever, etc. Finally, they told me they only have one key for each Toyota, and it would cost me $150 to tow the car back to the airport, and $250 to replace the key. Fortunatly, the tow truck driver (who arrived 2.5 hrs later) was able to break-in (only $80), and I found the keys and was able to drive myself back to the airport just in time. I will find out which other rental car company has a duplicate key and would bring it to me if this ever occurs again. I will not rent from Alamo/National again, and I travel a lot.
hemlock1 on 01/28/2009:
Update -- while it has been well over a year since the incident, the sting of the event is as fresh as ever. However, a couple of factors comfort my aggravations. First, after sending my letter of grievance to National for their lack of quality customer service, I was sent a letter of apology, along with the promise of a reimbursement of one day rental (ouch!), which never was fulfilled. Second, over the course of the last fourteen months I have had the opportunity to experience an unexpected increase in car rental usage and I have found exceptional improvement in quality using Avis services over National. Thank you National, for the incentive to move to your competition.
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Car Rental Rip-Off and Customer Service Fraud
Posted by
Steve C
MERIDA, MEXICO -- I had reserved a rental car through National Car Rental through their website before I travelled to Merida.
Problem #1:The confirmation page said: Pick-Up Location: Merida Int'l Airport and Drop-Off Location: Merida Int'l Airport. Upon arriving at the airport, there were 5 or 6 auto rental offices within the airport, but no National Car Rental. I inquired, and was told that National Car Rental does not have a location in the airport, yet their information on the confirmation said they did. Though I should have just booked a car from a company that did have an office at the airport, I decided to take a taxi into Merida, approximately 10 miles away, to the National Car Rental office, costing me about $10 USD.
Problem #2: I gave the clerk (Victor) at National's office my confirmation and he looked it up. He had no explanation for the erroneous information about the "airport location" other than to tell me, "We don't have a location at the airport." Great...thanks, Victor. He proceeded to calculate the rates and added the "optional" insurance collision coverage at approximately $20 USD per day. I told him I would waive the coverage because my corporate Diners Club/Mastercard covered it. Six months earlier, I had no problem waiving the insurance at the same location and my corporate card agreement specifically covers it. This time, I was told by Victor that the "optional" coverage was mandatory and that he would not rent me a car if I didn't accept the "optional-mandatory" insurance. We went through this many times and I reiterated that the same office rented me a vehicle six months earlier and I waived the "optional" insurance as I had the right to, but, I suppose being motivated by his personal greed, maintained he would not rent me a car unless I paid the extra $20 USD per day for 16 days. The clerks must be commission-driven to sell the collision insurance and I had every right to waive it. The last time at National Car Rental, they simply ran an imprint of my credit card, then tore it up after inspecting the car when I returned it. After much frustration, I decided to take the car, pay the fee, then address it with National Car Rentals customer service department when I returned.
Problem #3 I wrote to National's customer service through their website's email address and explained the problem. They didn't disagree with the point I was making until they denied my request for a refund two weeks later after I sent all the documentation they asked for (rental agreement, receipts, etc.) and I also sent them a copy of my corporate card terms & conditions, which specifically said that ut covers collision damages. They gave me a bunch of legalese, denying me the refund of the "optional-mandatory" coverage for approximately $250 USD. All they offered was to pay the $10 USD for the taxi from the airport, which was an insult. I got the impression that they were nervous about authorizing the small refund and more concerned about their little refund budget. It's embarrassing for National Car Rental to have to take over 2 weeks to answer a simple question...why was I charged for insurance when I should have been able to waive it??? Then...come up with a bunch of garbage to save themselves a few hundred dollars.
I am a frequent traveler and work in a Top 10 Fortune company and associate with many business travelers. Everyone I have spoken to said that I should have been able to waive the fee and save the $250 USD, including our travel planners. I really feel like I was ripped off by a greedy, commission-driven sales clerk who committed customer service fraud and was supported by the National Car Rental customer service department.
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firengine103 on 08/18/2007:
Hi Steve, I fly my private plane with a group of other flyers into Mexico for missionary and medical missions no less than 4 times a year and I have an insurance policy with an umbrella option that would cover me for anything, anywhere. Also a gold card American Express with additional assurances. But believe me, none of us would ever cross the border without Mexican insurance, ever! And by the way, Fortune top 10? Are you saying WalMart? If you were at the same location 6 mo. earlier, then why did you think it was at the airport?
Steve C on 08/18/2007:
Hello and thanks for replying. Many of the rental locations have several locations throughout the city and also within the confines of the airport. I reserved the car via their website and printed it out. Drop-Off and Pick-Up Locations on the confirmation both said Merida Int'l Airport, so I suppose I should have felt confident that thay had a location there. The first time I was at the National Car Rental office back in January, it was because I was staying at the Hyatt across the street and decided at that time to rent a car, then walked over there to that office. No, I don't work for Walmart...actually make that Fortune 15...we must have dropped a few notches. But, regarding your umbrella option...I understand the need for personal injury liability, but does that also provide for collision damage coverage? Have you been able to decline the collision insurance without the issue I dealt with? Thanks again.
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Another line of research in our laboratory is the study of AD genetics using biologically relevant endophenotypes including neuroimaging, pathology and neuropsychometric variables. We can apply these approaches both in the assessment of variants in known AD candidate genes as well as in novel gene/variant discovery.
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To exemplify our approach, we have recently assessed variables in a candidate gene for cognition and AD risk, KIBRA, which was identified by others to influence memory in a genome-wide association study (GWAS) of cognition. We genotyped 15 single nucleotide polymorphisms (SNPs) in >2500 LOADs vs. >2800 controls, including African-Americans. We found significant as well as suggestive evidence of AD risk in a number of our series. We also assessed episodic memory in a subset of these subjects that constituted four cognitively normal Caucasian and two African-American series, collectively composed of >2000 subjects; and identified significant associations in one of the series. We found KIBRA to be overexpressed in the temporal cortex but not cerebellum of AD brains.
These results provide additional support for KIBRA as a cognition and AD risk gene, but also highlight the multifactorial complexity of its genetic associations. Importantly, they provide an example of the endophenotype approach utilized in our laboratory that combines the strength of our large AD case-control series, with the cross-sectional and longitudinal collection of rich endophenotypes, such as cognition and gene expression.
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Johnny Halo Mutha Plays Bass
- Words: Star Eyes
- Label: Cellar Door
This Northampton, UK, label hosts the talents of John Morrow, a former half of uplifting drum & bass outfit Foul Play. Not as angelic as you'd think, he delivers a sneaky stormer with buzzing bass and old-school noises (a "Dark Stranger" riff, sweet synth stabs) obscuring the breaks. "Let It Go" uses a classic vocal as the centerpiece of an upbeat, but mysterious, number.
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Cunard Holiday Cruise Reviews
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Cruise Critic Overview
- Aims for big-ship luxury; still has "Golden Era" feel
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We have just returned from the Caribbean Christmas and New Year's cruise and can only say we were very ... Read more
Our small family scheduled this trip almost a year out, never having been on Cunard before. We then travelled on Cunard ... Read more
This was the first time we've been on a Cunard ship, I knew all the history, Queen Mary, Elizabeth, QE2, QM2 etc and ... Read more
Embarkation at the Brooklyn Cruise terminal was quick and efficient.We were in out cabin, along with our luggage within ... Read more
Our cruise began on the 21st Dec 13 at Southampton, the process of getting onboard was stress free, and took in total ... Read more
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I don't understand the reviews some people have put about this cruise, 20 December - 5 January. My mum and I had a ... Read more
My wife and I embarked at Southampton for a 29 night Christmas and New Year cruise on board Queen Mary 2 . aptly ... Read more
This was our first trip on the Queen Victoria having made a number of prior cruises on the Queen Mary 2. Embarkation ... Read more
Having heard from relatives the excellent experiences they had enjoyed travelling with Cunard ( albeit the majority on ... Read more
Having cruised with Cunard before we had high expectations of this cruise. Our flight to Athens was uneventful,and ... Read more
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The Pros: The ship is very modern with some state of the art features which do not reflect in the way the cabins ... Read more
Pre-cruise....we booked 2 staterooms in June; one for wife and I; one for mother-in-law (at double occupancy rate!). ... Read more
On reaching the port in Brooklyn our bags were taken from us and arrived before us in the cabin. Embarkment was smooth ... Read more
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We were really looking forward to this particular cruise as it was our 25Th Wedding Anniversary the previous month. We ... Read more
We sailed on Queen Victoria from Rome on 15 October, heading to a number of places on my all time wish list. I finished ... Read more
After a few drinks in a pub one Sunday afternoon myself and 7 other adults all decided to go on a cruise together- some ... Read more
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It was difficult to find fault with the Queen Victoria and the cruise. My partner and I had a spacious Queen's Grill ... Read more
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I went on the 24 night roundtrip voyage on Queen Elizabeth from Southampton to New York and New England for my 30th ... Read more
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Natural Looking Rhinoplasty
Today it's all too common to see fake nose jobs. This leads me to ask is natural looking rhinoplasty a possible option?
Yes, having a natural looking rhinoplasty is a possible outcome. The problem is, as I have posted before, many individuals approach their surgeon with unrealistic expectations. When they do not come out from surgery with the nose they envisioned (due to unrealistic expectations, surgeon error, insufficient research on the part of the patient, etc.), they take one of several roads. They remain unhappy with their new nose and constantly complain about it, and/or become anti-plastic surgery. They might also get trapped in the vicious cycle of repeat surgeries. Sometimes they can correct the original botched surgery, but most times they just keep getting their nose (and so many other things) worked on. A person who gets a bad nose job (or other surgery for that matter), may also resort to altering their appearance drastically, via means of body modification or masochistically ruining their visage.
You cannot go into a plastic surgeon's office with a nose that you determine requires alteration, and demand a tiny button nose/perfect nose/beautiful nose/ just like ... insert celebrity name here.
On the other hand, I know of several surgeron's that have done beautiful work. It looks reasonable (sometimes the price isn't), natural, and not like a cookie cutter nose. If you have not located a surgeon that can produce results such as this ... keep looking!
There are many surgeons that do natural looking nose jobs but there are many more who do not. This is probably the reason why rhino gets a bad reputation. It's a crap shoot probably 10% of them come out okay and the other 90% are botched. That's just my opinion.
Why are all of your posts identical advertisements? Just wondering! :)
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Carrot & raisin sandwiches
By Lulu Grimes
Cooking timePrep: 5 mins No cook
Skill levelEasy
ServingsServes 8
A vegetarian sandwich with a difference, this light filling is simple and great for afternoon tea or lunch boxes
Nutrition and extra info
Additional info
- Vegetarian
Nutrition info
Nutrition per serving
- kcalories
- 97
- protein
- 3g
- carbs
- 15g
- fat
- 3g
- saturates
- 0g
- fibre
- 1g
- sugar
- 6g
- salt
- 0.4g
- 1 large carrot, peeled and grated
- 2 tbsp raisins
- 1 tbsp olive oil
- ½ tbsp white wine vinegar
- 1 tbsp chopped mint
- 4-6 slices brown bread
- 3 tbsp houmous
Buy Ingredients
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Prepare ahead
You can make the filling the day before. Leave in a bowl in the fridge until ready to use.
- Mix the carrot with the raisins, olive oil and vinegar. Season and add the mint.
- Spread 2-3 slices of the bread with houmous, top with the carrot mix and sandwich with 2-3 more slices. Cut into your desired shapes.
Recipe from Good Food magazine, March 2012
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I used my own home made hummus, and while I LOVED the carrots and raisins, not sure I liked the texture of the hummus with it... It also made the bread a bit soggy, the extra liquid of the vinegar and oil that is.
I may make it again, but I may try a different hummus recipe next time, or omit the hummus and use cream cheese or something instead.
God Bless ~Amy


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'Fish Men' is at its best when chess is front and center
THEATER REVIEW: "Fish Men" by Teatro Vista at the Goodman Theatre ★★½ ... I've watched amateur players get taken in Washington Square Park in New York and right here in con-loving Chicago. Speed chess is the game, and you have to watch your clock carefully, lest it get cleaned.
Chris Jones
April 17, 2012


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Many taxpayers hire CPAs or Enrolled Agents to handle their IRS problem cases. I guess they think that tax attorneys are too expensive or they fear the (often deserved) reputation of attorneys in general. But the IRS announcement of two new IRS appeals programs may cause you to think twice about who you hire to handle your Offer in Compromise or Trust Fund Recovery Penalty (TFRP) case.
More on New IRS Appeals Programs – Yet Another Reason Why You Want a Tax Attorney to Handle Your IRS Problem Case!


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After following ISPconfig ubuntu guide - server is an open relay
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Sorry, due to the nature and urgency of this matter, I have had to resort to making a new installation and trying again.
This time around I will be following the guide of yours:
Then once this is complete and tested, will install the web element of the server.
Luckily I am using a Virtual server and am able to switch off the current one, build another pretty quickly...
The client needs this server up quickly so I am going to try your guide above...
I would like to know, however, why after following the Ubuntu guide, having set it up directly as you said, that I am able to relay via my server from a random client, on a random ip address to ANY external email provider without any form of authentication on port 25 without glitch?
And anything you can think of could make the Centos guide work better?
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Lenovo recently launched the Yoga Tablet 2 Series in India starting at INR 20,990. These devices comes with the new Intel Atom Z3745 quad-core processor, 8 megapixel rear camera, long battery life and so on.Read More
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Daily entries from the 17th century London diary
Meat was the main component of a meal in the seventeenth and a wide variety of meat was eaten. Apart from beef, lamb, mutton, Pepys would also have eaten duck, venison,chicken, turkey, game birds and of course songbirds like larks. It was also a favourite trick to conceal all sorts of surprises in a pie in that period - hence the old nursery English rhyme "Four and twenty blackbirds baked in a pie".
i had understood that the "blackbirds" rhyme referred to the social status (from Tudor times) gained from a pie to outdo all others in your social circle - apparently Henry VIII had a pastry pie shell made in which were placed 24 blackbirds which fluttered out when the pie case was cut, to the amazement and edification of all.
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PHOTOS: Cultures Clash at Utah Capitol Over Marriage
Hundreds of demonstrators, both supporters and opponents of marriage equality, gathered inside and outside Utah's state capitol Tuesday.
ACLU Sues for Recognition of Utah's Same-Sex Marriages
The new case, filed in Utah state court, aims to provide clarity and security for more than 1,000 same-sex marriages that were performed legally during Utah's 17-day equality window.
George Takei Slams Utah Governor for Refusing to Recognize Same-Sex Marriages
'I'm stunned by his stupidity,' Takei said of Gov. Gary Herbert's refusal to recognize same-sex marriages that took place in Utah.
Utah Will Allow Married Same-Sex Couples to File Joint Taxes
Same-sex couples legally married in Utah or any other state can file state tax returns as spouses, even though Utah's governor is still refusing to legally recognize the marriages that took place.
5 Things That Pissed Us Off This Week: Criminally Gay in Nigeria, Utah Shenanigans...
WATCH: 12-Year-Old Defends His Moms' Utah Marriage
Riley Hackford-Peer has a loving family comprised of two moms, himself, and his little brother, and he wants Utah's governor to know that his family deserves equal protection.
Feds Will Recognize Utah's Same-Sex Marriages
It's still unclear whether the state will honor the 1,360 same-sex unions that took place in the 17 days when they were legal.
Gov. Says Gay, Lesbian Utahns Are Not Married
The office of Utah's governor announced today the state will not recognize more than 1,000 same-sex marriages that took place before a federal injunction brought such marriages to a halt Monday.
Op-Ed: Utah... Why Is the Battle Over Marriage Still Being Fought?
U.S. Supreme Court Stops Marriages in Utah
Nearly 1,000 couples have already married, but now the Supreme Court has stepped in to stop any further ones.
Antigay Utahans Propose Uprising Against Marriage
One group says county clerks should be protected by sheriffs if they choose to deny marriage licenses to same-sex couples.
Utah Ex-AG's Staffers Caught Sending Transphobic Emails
An ongoing investigation of former Utah attorney general John Swallow has netted an unexpected discovery regarding transphobia within the 2012 Swallow reelection campaign.