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Kicked out!
Posted by
Our stay at the Best Western in Saranac Lake started off wonderfully and ended up horribly as a result of a miscommunication and then a spiteful, one armed manager. We booked our 3 day stay through Priceline filtering for "pet friendly". Afterwards I surfed for the actual number for the hotel to confirm the reservation with a real person. I called the number and was assured I was booked into a "pet friendly" room. We drove to Saranac Lake, checked in and spent 2 wonderful days enjoying the sights. On the second day we returned around noon to let our little puppy out of his portable kennel to find ourselves locked out of our room. I went to the office and this arrogant one armed manager stated that I had never informed him that I had a dog. I told him that he was wrong and explained the situation. He insisted that I was lying and would not be permitted into the room until I had paid a $35 pet fee. I explained that I need access to the room to allow my poor puppy to relieve himself. The one armed guy refused until I paid the $35. I paid him the money and was able get into the room but was only met in the hall by the same irate one armed manager. He insisted that we vacate the hotel within 10 minutes or he was calling the police. The police arrived and we explained our side. The police tried to recoup the funds for the last night that we had already paid but not used but the manager refused to give us our money back. I will never again stay at a Best Western and I hope that you do not either based upon this incredibly ridiculous story and the spite and unprofessional behavior of a one armed manager.
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jktshff1 on 06/18/2010:
Just what does the mgr having one arm have to do with the complaint?
MDSasquatch on 06/18/2010:
for clarity, always properly place your hyphen.
one armed manager could be a singular manager with a firearm or a manager who is missing a limb.
try one-armed manager. I hope you get your money back; this slack-jawed yokel sounds like a piece of work.
shayen on 06/18/2010:
I hope "one arm" was included for descriptive purposes only. Anyway, sounds like a really bad experience. Definitely not fair.
Anonymous on 06/18/2010:
Anonymous on 06/19/2010:
Did the fact that he has one arm annoy you? You mentioned it 5 times by my count. I know it annoyed me. He sounds like a jerk. How dare he have one arm!! I see how that directly had an impact on your complaint. Thank you for including that info as without it, the complaint wouldn't hold up. Well done!!
Anonymous on 06/19/2010:
PepperElf on 06/19/2010:
maybe the OP was watching The Fugitive too many times?
Anonymous on 06/19/2010:
I think the OP was just insinuating that because the manager had only one arm, that in some small way that perhpaps made him somewhat spiteful towards anyone else that didn't share his affliction...maybe? Sort of like vertically challenged individuals that always seem to carry a chip on their shoulders, and actually develop what is commonly referred to as "small man syndrome". They're constantly looking to pick fights with bigger people, as if to prove themselves?
Anonymous on 06/19/2010:
Yeah, that's right. I don't even say hello, or warm-up. I just drop right into conversation without blinking an eye. I don't usually drink, but when I do, it's Dos Equis...stay thirsty my friends!
PepperElf on 06/19/2010:
plus I think there's a few details left out from the story
because the way they're writing it... it sounds like they paid the fee and then got kicked out just because...
and I suspect something else happened after the fee was paid, cos... calm peaceful people don't get kicked out - with the cops being called - for being calm and peaceful
Anonymous on 06/19/2010:
Anonymous on 06/19/2010:
Exactly PE.....OP said they paid the fee to the one armed manager then they walked to the room and who is there waiting but the one armed manager. Kind of creepy. Did he take the secret passage? Was it the twin brother who lost the same arm?
Anonymous on 06/19/2010:
I think it was the secret passage.
steve101 on 06/19/2010:
Dr. Richard Kimble aka The Fugitive is looking for a one-armed man. Contact Lt. Gerard.
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Falsely accused
Posted by
CULPEPER, VIRGINIA -- My bad expierience started wen my friends and I checked in at 2:20am on may 19, 2010 and we only stayed there from the moment we checked in til 10:30am. So we checked in got our free passes for a buffet in the morning and then I asked the receptionist how do we check out and he responded just leave the keys (cards)in the room. That's all fine until the next day I check my bank account and I'm getting charged for another night that I did not sleep for. so I callled the hotel and their telling me that I was supposed to check out at the front desk(its my first time renting a hotel room) and that their housekeeper supposedly knocked on our door at 1pm and we answered and told them we didn't need any room service(which first of all we probably did need it if we would of stayed there cause I had a baby who had urinated on the bed and needed new sheets and second of all we would of needed more toilet paper). So I spoke to the general manager and asked him to check the cameras and he said they didn't have any! And thenn I told him that we had to leave out of thereby 11am because we had to meet wit the tow truck guy and said if we brought proof if he would do someting about it and he still said no. The hotel was nice and everything don't get me wrong but I felt like they were calling me a liar and that wasn't right. shoot I as crying at that fact only I could cared less if they told me ma'm you were supposed to the front desk and check out but no they had to call me a liar. but who am I but a 17 year old who doesn't know common sense...
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clutzycook on 05/20/2010:
Have you never stayed in a hotel before with your parents? The thought would have never occurred to me to check out by leaving the keys in the room. Sorry, but I'm going to have to go with the hotel on this one.
memoryx57 on 05/20/2010:
Most hotels allow and prefer that you just leave the key in the room when you leave. It's usually called " express checkout ". I'm surprised Best Western doesn't do this. I probably haven't gone to the desk to check out in the last 6 or 7 motel stays. As a matter of fact, on the day of my checkout the bill has always been slipped under the door sometime in the early morning hours. If you paid with a credit card you might try and dispute the charge. Good luck...
Anonymous on 05/20/2010:
I travel a lot for work, and I've stayed in many hotels that have told me the very same thing..leave the key card in the room. The only difference is, every single one of them also leave a receipt under the door that has the check in/check out date, billed amount, etc. Did you receive a receipt?
Here's what you can do...if you know you were wrongfully charged an extra day, dispute it with your bank. This will start an investigation and BW is going to have to show proof that you were in fact there the 2nd day.
Lastly, I could be wrong, but I didn't think hotels rented rooms to minors.
MDSasquatch on 05/20/2010:
I have stayed at lots of different hotels over the years and some will check you out the morning you are leaving, charge your card and slide your final statement under the door. When you are ready to depart, just toss the key cards somewhere and go.
The key to this is that you have to make sure you have a final bill and that it is an accurate accounting of your charges.
jktshff1 on 05/20/2010:
I have the express check out with the hotels I stay in. I still drop the key off at the desk while walking out the door.
Anonymous on 05/20/2010:
You and me both jkt. A lot of times I get asked if I'm checking out early or did you not received your bill under the door. I say 'No' I'm just letting ya know I'm leaving.
spiderman2 on 05/20/2010:
I just did an express check out at the Marriott and you get your bill under the door, leave the keys in the room and use the check out function on the television. Did they charge extra for the baby peeing on the bed?
courtney on 02/26/2013:
I am very late on this one but thought I should comment- at the hotel I worked at for 7 years most guests did not come to the front desk to check out- If you were only reserved for one night the system automatically will check you out in the morning- they cannot charge you for another day if you aren't reserved for it that is non sense...we go around around 2 in the morning and put the bill under the door for those who are not reserved the next day and the housekeepers get the keys.
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Ask if Company does background checks
Posted by
When traveling why not ask the manager if the company requires a background check on employees. I have worked in the hotel industry for about 9 years now, and you would be surprised how many don't. I have worked at a Super 8, Best Western, Econo Lodge, Travel Lodge, and several non chain hotels. I remodel hotels for a living, but have also managed one, and was maintenance manager for two different hotels.
A lot of the people I worked around I became friends with and talked to. Come to find out a lot of them were criminals, still on parole, some had been to jail over the weekend.
I tried to contact Best Western about their hiring policy, they claim they require it for corporate but not each hotel. I assume that is up to each owner. I know of on manager in a Best Western personally for 10 years, she has been in prision three times, all dealing with money. Now that would make me uncofortable as an owner of any business, yet she is hired by chain hotels as the manager of their business. I asked her if she had ever had a background check done for a job and she said no. She said she just submits a resume and that's it. If you look at the resume it is very impressive, but not listed on it is all the bad. I will not name her or the actual Best Westen she works for. She was fired from Subway for embezzling, all she had to do was pay it back, she was fired and no charges would be filed. She was Fired from Holmes Group inc. for embezzelment, again payback and no charges. While working for an Econo Lodge as General Manager held pool parties at the rate of $100.00 for two hours, the money was never on the books, she has a stack of employee cards for stays at $25.00 per night she still used as of four months ago and hasn't worked there in over a year. All one has to do is check her name and the discount name used, she dosn't try to hide it. From there to a Super 8 in Illinois, the same as it was a new building, pool parties, but, this time 11 days of deposits were missing, and then they found that the hard drive on the computer had been destroyed, all data was sent to investagators, but was unrecoverable, no back ups were found. I don't know what happened there or the out come but I do know that 11 days of deposits were never recovered. Then a brand new Best Western went up in the next town, she put in her famous resume and was offered the job. She has been there since the ground breaking, she dosn't keep me informed of the things she does anymore like she use too, as it was a game to her as she said. She if very smart, and can fool the best of them, she is currently being offered a job by Best Western in Florida. I feel sorry for them. This is one manager that has profited highly on hotel owners.
One house keeper was going door to door trying to sell items stolen out of another room at one hotel I was remodeling. They were caught and arrested, come to find out that employee had been in jail 6 times for stealing burglery and assult.
Bottom line is how safe is the hotel your staying in? Who are the people handling your credit cards, going in your room while your out, are they cleaning it or cleaning you out.
Best Westen of all hotel chains should require all hotels to at least do back ground checks on at least the managers. There are three General Managers I know for a fact that have been in prision in the past 2 years running Best Westerns.
If your in the Datona Florida area and know of a Best Western that is hiring for a G.M. you might advise them
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Nohandle on 11/27/2006:
Hang around this site for a week or so and you'll discover too many members have been ripped off at hotels/motels and pretty much know the score by now. In the meantime, why don't YOU contact the Best Westerns in the Daytona Beach, FL area and advise them Bonnie Parker is in town?
tander on 11/27/2006:
And just think these criminals have access to your hotel room *LOL*
DORCAS on 11/27/2006:
I see your point about warning people, I just wonder what set you off all of a sudden to tell all about this person? With all the information you have had for so long on her why do you now care about what is going on. Also if you think about it, how many places do you shop at or do business with that have access to your credit card number? Every time you use that credit card or apply for a credit card, someone you don't even know has all your information. How many of these employees have ever had a background check. Pretty scarey when you think about it.
MR GM on 07/08/2007:
bored_housewife54 on 09/18/2011:
I've worked in hospitality for many years at 4 different establishments...I was not required to undergo background checks for any of them.
We never had issues with items being stolen. In fact, cleaning staff would regularly bring things back to reception that guests had left behind like expensive jewellery, iPods, laptops, wallets, even a Rolex once! We just called the guests & ask them what they would like us to do (hold it in the safe until they can arrange pick-up or send back registered post or courier at their expense). Most said post it back registered & put on their credit card...the Rolex guy turned his BMW around & drove 90 minutes back to collect it!
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Best Western Hotel - Waco Mall, Texas
Posted by
WACO, TEXAS -- Copy of letter sent to Best Western:
In my forty plus years of travel and staying at numerous hotels/motels, I have experienced various levels of service…some excellent and some not so excellent. Yesterday, however, was the absolute worst imaginable.
My wife had surgery this morning at Providence Hospital in Waco, Texas. Prior to this day, I made an online reservation at the Best Western Waco Mall on Highway 84. We had planned to spend the night before having to be at the hospital at 6:00AM this morning.
We arrived at the Best Western yesterday afternoon and got our room. When we looked at the room, my wife discovered bugs on the towels in the bathroom. Further, the air conditioner was not operational. I went to the front desk and requested another room. The woman at the desk (older woman with nose piercing and a very heavy accent) pointed to some switches on the wall next to her and said something I could not understand. She did mention something about the air conditioning being OK and that it would turn on. I told her it did not work and to please change our room. She did so reluctantly.
We put our bags in the new room and left the hotel for a while. Since my wife was rather nervous about her upcoming surgery, I decided to take her to a move, followed by a leisurely dinner. After dinner, we strolled the Richland Mall.
We returned to the room a few hours later and my wife pulled down the bedspread on one of the two beds. She noticed it was stained and appeared dirty. I also noticed the toilet in the bathroom did not flush very easily. At that point, my wife was very uncomfortable and we both decided to get another hotel.
I went to the front desk and told the woman what the problems were with the room and that we were leaving the hotel. She again pointed to the switches on the wall (I have no idea what they were) and said there was nothing wrong with the room. I told her we were still leaving. She followed me back to the room where my wife and I gathered our bags and started to leave. The woman began yelling at us, pointing out the bedspread that had been pulled down and stated that she knew why we were only there for three hours. She referred to my 60 year-old wife as a woman of ill-repute (had to change word for this website). At that point, I used a couple of expletives myself and my wife told me we should just leave the room.
We walked out of the room, followed by that nasty woman who kept yelling at us. When we reached the stairs, my wife started down first. The woman had something in her hand and attempted to strike my wife. She did not touch her, but did try. I then decided this woman was definitely crazy and we went immediately to the car. I opened the back of the car and put our bags in. The woman followed us and pounded on the side of the car yelling that she was calling the police. I told her to go ahead and call the police and we drove away.
We drove to the Travelodge on the other side of Highway 84 and experienced wonderful service with a great room for about the same price as Best Western.
When we got to our room at the Travelodge, I phoned the Waco Police Department and registered a complaint of assault against that horrible woman at Best Western. I then contacted your 800 number and talked to Brittany who documented our complaint. I will say Brittany was kind and very helpful.
All of my attempt at making my wife as comfortable and less nervous as possible prior to surgery was for naught. That horrible woman ruined everything I tried to do.
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rhondam718732 on 08/29/2006:
It's a shame that happened of all nights, however, why did she follow you guys out? Had you not paid already or provided a credit card? Did you fully press assult charges? I hope so.
Tracy M on 08/29/2006:
Wow. I know there are two sides to every story, but if all of this is 100 percent true, I hope you press charges against the psycho clerk.
Good luck!
NewsmanRay on 08/29/2006:
Response: Yep...the woman already had our credit card info, address, car license, etc. that we gave her to begin with. Further, my argument to Best Western is, why would I go to the front desk and say I was leaving if I had planned to skip out? This woman was definitely "off her bubble".
Tracy M on 08/30/2006:
To say the least! Please keep us posted!
NewsmanRay on 08/30/2006:
Here's the latest. Best Western corporate in Phoenix contacted me this morning and said they were "sorry" and offered a forty dollar discount to another Best Western Hotel. I told them that was unacceptable, and an insult. They then offered to send me a check for forty dollars. Again, insulting. They stated they could not refund the price of the hotel room. Clearly, Best Western does not care what their franchisees due to customers.
Tracy M on 08/30/2006:
Are you pursuing criminal charges? I sure hope so. Do you have any kind of news program that does stories on bad businesses? I'd give them a call. Embarrass the hell out of them, they deserve it.
NewsmanRay on 08/31/2006:
What I thought was a contact from their Corporate Office turned out to be Customer Service. I did receive a call from Corporate and was told my credit card would not be charged. Now for the interesting part...I had complained to the City of Waco about the conditions at the hotel. A lady phoned me this morning from that department and informed me they had made a visit yesterday. They found fleas in the rooms and the hotel has been given an Abatement Notice.
AZ59Wash on 10/25/2007:
Wow, what an unfortunate experience you faced. I'm sorry you had to go through something like that at such an important time.
I have not had very good success with Best Western when it comes to any kind of help regarding issues staying at their properties. I'm not usually a big complainer, but when the service is very substandard I have no problem writing a complaint letter or talking to a manager. On three different occasions and at three different properties of theirs, I have contacted the hotel directly and asked the manager to look into my concern, and I have written directly to their corporate office, and in each occasion I never have heard a reply back. Not once. I no longer stay with them and encourage all my travel associates to avoid them when possible.
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A very bad night
Posted by
TORONTO -- We had many problems at this hotel!
We were scheduled to spend two nights on the return portion of our trip and cancelled our reservation because we were so dissatisfied with this first night.
We should have demanded our money back and moved on to another hotel, however, we know nothing of Toronto and that would have been a huge inconvenience.
My concerns:
1) Another guest was given a key to our room -- Imagine our surprise to have someone walk right in!
Front desk staff were not even slightly concerned about this.
My child suffers from anxiety, and did not sleep at all that night (so then, none of us did) because she was terrified that someone else would come into our room during the night.
This was totally unacceptable!
2) I had called ahead regarding use of debit card as a method of payment.
Nothing was mentioned until we arrived about the additional $60 deposit.
This was an annoyance but we paid without complaint.
This may seem insignificant or something that a seasoned traveller would know, but I think it should be made clear as not everyone will know this.
3) Then I tried to make a collect phone call and couldn't dial out.
When I inquired at the desk they told me that I couldn't make any calls if I was paying by debit. This was not mentioned at the point of reservation or check in and definitely should have been.
I wound up having the debit refunded and switching to Visa.
Again, if this is standard policy, then guests should be made aware of the limitations that their method of payment presents -- what is the point of the $60 deposit when the money was in the bank before I set foot in my room?
4) Shuttle service was very poor.
When I made the reservation I was told that a shuttle from the airport to the hotel ran every 10 minutes. We waited 55 for the van to arrive.
Then the driver chose to cater to other passengers and we actually had to drive right past our hotel so that they could be dropped off first!
She also said to allow an extra hour and a half in the morning for service because things are busy. Choosing this hotel was based on close and quick transportation to and from the airport as we were travelling with a child.
When you make a reservation based on "shuttle service every 10 minutes" then you should be justified in expecting that.
Our driver the second day made the ride a knuckle biter -- he sped, swerved, and all of the passengers were jostled in the back -- it was a relief to get out and to get there in one piece.
5)I was told at reservation that the rooms had high speed internet access -- at check in I asked about hooking up my laptop and was told that there was no internet service in the rooms.
There was a machine in the lobby but it didn't work (staff should have put a sign on it -- instead they watched people try to make it work by putting their money in).
Frustrated, I went down to the desk again later and asked about dial up service - a different clerk told me to use the lamp jack in the room.
This jack didn't work -- I discovered in the morning that you would have to move the lamp over by the phone for a cord to be plugged in -- I assumed that if I was told to plug into the lamp that it should be hooked up and ready to go.
I did end up plugging into the phone and getting on line eventually that way. For my quick stints online I incurred large phone call charges on my room bill. I could have used several hours on the machine downstairs (had it been working) for the same amount that I was charged to use dial up in the room.
6) The overall smell of the hotel was really quite awful. All three of us were stuffed up and spent much of the night sneezing and coughing. At least the rooms didn't smell quite as bad as the lobby and hallways!
7) I had to make four trips to the front desk to get my key re-activated.
8) I spent a lot of time down at the front desk -- based on the treatment of my concerns as well as what I saw happening with other guests, I came away with a clear impression that providing sub-standard service was just the way things went. Staff really didn't seem at all concerned by anyone else's concerns and complaints. They even made comments about other guests in front of those waiting at the desk.
Based on this experience I would never consider staying in this particular hotel again.
Although all BW hotels are independently owned and operated, it is true that one bad apple spoils the barrel. It reflects badly enough that I also wouldn't consider staying with Best Western again unless it was a last resort.
We were travelling to the U.S. for our daughter to receive specialized medical care. This was the first night of our journey, and thank God the rest of it wasn't as bad as the beginning.
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Horrible customer service
Posted by
Sparky Sparkes
WENATCHEE, WASHINGTON -- Our softball team has been staying at the Best Western Chieftan for the last 16 years. EVER YEAR for 16 years. Ten - 12 rooms for 2 nights. This year we arrive and are told that we are not allowed to have any type of can beverage, plastic bottle beverage of any kind out by the pool. We are playing softball and relax by the pool between games.....now we can't drink Gatorade, or have a cold beer in a can. We are all for NO GLASS by the pool. But to tell us we can't even have Gatorade or plastic water bottles is INSANE!
We will never stay at that hotel again, and will never recommend the Best Western Chieftan Inn in Wenatchee, WA.
On top of that the two employees didn't care that we were taking ten rooms of business away and stated it had always been the policy.....I have been going there for 16 years and it has NEVER been the policy.
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Anonymous on 07/23/2010:
What about plastic cups?
Alain on 07/23/2010:
Since these are franchises your best bet would be to talk to the manager calmly about this. If that doesn't work call customer service at 800-780-7234.
Venice09 on 07/23/2010:
If it IS a policy, does it apply to everyone or just groups? Maybe too many people were not disposing of their containers properly and staff got tired of cleaning up. I'm not saying that applies go you, I'm just speaking in general.
Ytropious on 07/23/2010:
They can change rules as it suits them. Maybe some other groups ruined it for everyone. I know when we went to the public pool, not a best western, we weren't allowed to have ANY food or drink in the pool.
Helpful on 07/24/2010:
Amen Ytropious!
PepperElf on 07/24/2010:
indeed just because they didn't have the rule before
does NOT mean they're not allowed to start it.
besides glass bottles and swimming pools are bad ideas if any residents get rowdy and drunk and start throwing them around.
because then the hotel is held accountable should other residents get cut on the broken glass...
Venice09 on 07/24/2010:
Pepper, the OP is in favor of no glass at the pool. He is questioning the no plastic/can policy. It does seem odd that you can't have bottled water at the pool, which makes me think there is a valid reason for the policy.
PepperElf on 07/24/2010:
actually ... there may be a valid reason against that as well...
1) polluting the pool with drinks - in case it's not a bottle of water, or if the drinker refilled it with something else
2) Trash.
they may have had enough incidents for them to finally say the best way to handle it is to bar all food/drinks
Venice09 on 07/24/2010:
Yes, that's what I meant. They probably have good reasons for the new policy. Too many people must have been causing problems.
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Posted by
BEND, OREGON -- My wife and I stayed at the Best Western in Bend Oregon. They refused to change the sheets even after we left a note. We contacted the front desk additionally and requested that they change the sheets on the bed. The would not change the sheets. They would not relocate us to a comparable room. They wouldn't even give me clean sheets that I offered to put on myself! We checked out at 6:54 PM and they did not credit us for the room and the manager still has yet to contact me regarding the situation even though I was told she would do so. We did find a FANTASTIC room at the AMERITEL Inn and highly recommend it! Fantastic room and wonderful staff!
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Ytropious on 10/15/2009:
That's pretty odd that they wouldn't change the sheets on request, but were you only there for one night or something? Was there something wrong with the sheets? If you're only there for a night or 2 why would they change the sheets anyway? They changed them before you got in the room and they'll change them again when you leave. Unless the sheets were dirty or something I wouldn't really be demanding fresh sheets, sounded like you wanted fresh sheets every time you laid down in them.
dan gordon on 10/15/2009:
since check out time is usually 11 am or 12 checking out at 7 pm at nite, why would they credit you for anything?
Flexanimous Fellow on 10/15/2009:
I don't find any reason to defend the hotel in this situation. The whole hospitality industry revolves around guest comfort and satisfaction. If a guest wants their sheets changed for whatever reason, why not just do it? Sure, if the sheets were just changed prior to their arrival it may have been a bit annoying for the staff, but that comes with the territory. Situations like that help the guest determine whether or not they will return to that location. Thumbs down to Best Western!
Ytropious on 10/15/2009:
It's to keep costs low. Why would they give a new guest fresh sheets when the sheets on their bed were already new? It's double washing things. Laundry soap, water, and electricity ain't cheap. Don't think for a second they won't pass that cost down to us.
Flexanimous Fellow on 10/15/2009:
I'm sure there were other sheets that were clean and ready to use. Why not just fold the sheets up from the bed and put different ones on, if they truly were washed beforehand? They wouldn't have had to wash them again necessarily.
But then again they may have a rule stating that sheets cannot be taken off a bed by the housekeepers without getting washed again..I don't know. I just think a little guest courtesy could have gone a long way here.
Ytropious on 10/15/2009:
Flex I kind of figure if the sheets are truly clean, aka freshly put on, and they have to take them off because a guest wants fresher ones, they aren't going to take the sheets off the bed and use them on someone elses bed, they'd probably wash them again. Kind of like at a restaurant when someone sends back a dish because it's wrong and they didn't really touch it, they won't use it on another customer, they have to toss it.
Eloise on 10/15/2009:
I wish the OP had actually stated what was wrong with the sheets. Right now it reads like a rant and not a review.
noSTAYinDIRTYroom on 10/16/2009:
Just to clarify- We did sleep in the bed one night. We wanted clean sheets not because we have to sleep on "fresh" sheets every night but these sheets were in need of changing. If you got sick all over the bed would you sleep in your own vomit the next night? We specifically stated that the sheets were soiled and we wanted fresh sheets. We had reasonable cause to ask for clean sheets and they had a duty to provide them. Would any of you expect less in terms of the service you'd expect?
PepperElf on 10/16/2009:
hmmm. that is a good point eloise...
I can agree to the concept of getting fresh sheets if the ones on the bed are soiled
however if they were soiled by the customer or a guest of the customer (such as vomit or urine/feces or blood etc), then I would expect there to be a cleaning fee.
noSTAYinDIRTYroom on 10/16/2009:
Folks, another thing to mention, I didn't expect anything other than clean sheets. I even said I would change the bed myself. I would think it reasonable to expect that a hotel would not hesitate to provide clean linens on request. I would have been happy to pay a nominal fee even. But not to have taken any action at all, after given numerous opportunity to do so left us no choice than to relocate to another establishment. I spent $30 more for a room at their competitor and could not have been happier. Give your business to the Ameritel Inn in Bend as their service, accommodations and breakfast are nothing less than outstanding.
JR in Orlando on 10/16/2009:
If the sheets are dirty for whatever reason, I would expect to be given clean sheets without charge. The only reason I can think of that a customer would not get clean sheets in that situation, is if the maids had already left for the day and no clean sheets were available.
Anonymous on 10/16/2009:
I would think, regardless of how the sheets were soiled, the hotel could provide them with clean sheets. It's not like people mean to lose their stomach on them or bleed on them... I wouldn't expect an extra charge.
It wouldn't have killed this hotel to give them clean sheets unless some weren't available for whatever reason.
PepperElf on 10/16/2009:
yes definitely clean sheets
I suggested the charge because...
if the customer soiled the sheets themselves, it might have soaked through to the mattress which could then incur a fee to clean.
or if perhaps the amount of "soil" was enough to raise eyebrows. (like say... crime scene levels.. tho in that case it would be a police call which would be a different story I am sure)
Ytropious on 10/16/2009:
Wait, did you really vomit on them or was that just an example? Because if it's just an example then sleeping in them one night doesn't automatically make them dirty. If you DID physically soil them with vomit then it's just sad they wouldn't give you fresh ones.
Anonymous on 10/16/2009:
That's a good point, YTR.
If you just slept on them one night, and didn't do anything to them except sleep on them... but then demand clean sheets... that sounds a bit excessive.
You don't do that at home, right? Put clean sheets on, sleep on them, take them off, clean them again or put fresh sheets on them for the next night; do you?
But, again, if they were soiled in the way of blood, vomit, poo or anything else; I'd expect clean sheets and be mystified as to why I couldn't get any new ones.
noSTAYinDIRTYroom on 10/16/2009:
The sheets were not in any condition that a reasonable person would have wanted to sleep on them. Especially a person paying for the nights stay! Isn't sleeping in a clean room and clean bed including clean sheets the basic fundamental arrangement between hotel and guest? It is very simple and straight forward. Not only did I give notice, verbal and written to change the sheets because they WERE SOILED, but I even offered to change them myself. There are like 300 rooms or more in that place. No more than 8 or 9 were occupied and they couldn't provide sheets for me to change myself? Complete and total disregard for customer service plain and simple. Again, I didn't just "want" new sheets to sleep on, they needed to be changed. The staff was completely irresponsible and negligent in their duty to provide for the guest. An act of absolute failure to treat a guest with any sense of respect or dignity. Do you really think I wanted to relocate all our luggage to another hotel? Management has trained the staff in poor customer service and all should know about it.
Ytropious on 10/16/2009:
"The sheets were not in any condition that a reasonable person would have wanted to sleep on them." Mind elaborating as to what exactly was wrong with the sheets? You keep being as vague as possible and it's not helping your credibility.
Ponie on 10/16/2009:
Ytropious, well, after a big night out in Bend, Oregon, who knows..... :)
PepperElf on 10/17/2009:
Yes what was wrong with the sheets
and were they in that condition when you checked in to the room.
You're making it sound like they gave you dirty sheets to begin with and I suspect that's not the case.
And what time of night did you ask for clean sheets. That's important because sometimes at say 0200 they might only have one person available and he or she might be doing the nightly audit on the computer ... which means they can't be running off for clean sheets at the drop of a hat.
and you personally do not know how many rooms were occupied. ignore the parking lot. there are people who take alternative transportation to hotels
Ytropious on 10/17/2009:
HAHA Ponie I was kind of thinking along those lines in retrospect.
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Dirty rooms
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MADRAS, OREGON -- My wife and I decided to go away for a week so a friend suggested you should try the casino at warm springs so we did we made our bookings at the best western madras inn first night was OK, but from then on things got worst our sheets were dirty the bathroom smelled of pee there was no toilet paper put in after a roll was finished we told the front desk clerk but she did not seem interested so I ask to talk to the owners but they were out of town, all she could do was give us another room but to our disgust it was the same except this time the sheets and top blanket had dirty dog hairs on them so that was it we just left never to return, if you decide to book in the motel make sure all is to your liking and every thing is cleaned
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CSD on 10/10/2009:
I am confused. You said the first night was OK. So I am assuming you mean the 2nd night the sheets were dirty. So if the sheets were clean the first night and not the 2nd wouldn't they be dirty from yourself? And if the bathroom smelled of pee, wouldn't this be from yourself. If the 1st night was OK. But it sounds like they should have cleaned your room after the 1st night and didn't
Anonymous on 10/10/2009:
Why didn't you just stay at The Kahneeta Resort & Casino in Warm Springs? We have been there a number of times, it's a great place to stay.
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Never Use Your Credit Card
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CANAL WINCHESTER, OHIO -- I stayed in a Best Western in Ohio, Canal Winchester to be specific, I informed them that I would be staying on a weekly basis. On my second day, my credit card was charged for an entire month. I complained and the money was put back in, then the next day they did the same. This tied up my credit card account for two days, and my wife had to miss two days of work to try to straighten it out. We only talked to the manager when I went to the hotel office to complain. I checked out and a week later was charged for an entire week that I was not there. Still trying to recoup that money to my account. The manager was not helpful at all. The girl at the desk was a dream though. Her name was *****. She was the best thing at that hotel.
The kind of money I am talking about is 1550. and 1397. Plus the 253. for the last week. So you can see where it would put a kink in your finances staying there.
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dan gordon on 06/16/2009:
sounds like you were using a debit not a credit card. All hotels have warnings re: using debit cards as they are going to 'charge' the expected expenses.
Soaring Consumer on 06/16/2009:
Dispute the fraudulent charge for the extra week with your credit card company.
PepperElf on 06/16/2009:
expected... an entire month of stay time?
I would suggest contacting the bank and having the card changed out immediately. that way they can't charge you again on that number
MRM on 06/16/2009:
I use an online bank feature where it generates pseudo credit card numbers. The card number can only be used one time and if someone tries to use the pseudo card number, it will be denied. Its awesome!
lttlntty on 06/16/2009:
I was using a debit. And I am aware of charges being made. But I think a 1550 dollar charge and then a 1397. dollar charge the following day is a little much. I am in the process of disputing these charges with my credit card. I just wanted everyone to be aware that these things happen. I have stayed at numerous hotels and never had this happen before. I love the information on the pseudo number, I think I will try that, or just use cash. Thanks for the feedback. And yes PepperElf, I will be staying for work for around two months, but I was supposed to be paying by the week. It was noted in my paperwork for my room.
PepperElf on 06/16/2009:
ah... I was thinking you had a stay of like one or two days and they went and charged you a whole month
good luck on getting that fixed :)
sweber25 on 07/10/2009:
You were charged for the week because you didn't check out until the end of the week? Why did they charge you?
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Guaranteed Reservations Cancelled by the Best Western
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BEST WESTERN INTERNAIONAL -- I made a booking for a Best Western International hotel in March of 2008 directly on their own website. My reservations were for mid-August and I received the email confirmation and credit card guarantee was accepted. About 3 weeks before my arrival, some 4 months after confirming and guarantee the reservation, I received an email from Best Western saying they would like to confirm my arrival time on the reservation date and that they were looking forward to having me as a guest. I emailed back my arrival time and the next day I received another email from Best Western saying they would not allow me to stay at the hotel on my guaranteed reservation. They said they have rooms available but wanted almost 3 times the price I had guaranteed online with them. They then went on the Best Western website and cancelled my reservation with an email coming from the system saying I had cancelled my reservation.
I talked to a dozen people and back and forth 50+ emails and they refused to honor the reservation. They said if I would pay the higher rate then I could submit a claim for the difference, but this would have been over thousands dollars difference for the stay and they would only say this on phone, they said they could not email confirmation.
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Hugh_Jorgen on 10/18/2008:
That's strange - why would they walk away from confirmed business? Was there some big event going on in that area and they figured they could rent the rooms for more money?
yoke on 10/18/2008:
Sounds like there was a big event in the area and they knew they could get more for the room.
Ben There on 10/18/2008:
Just playing devils advocate here, but I am wondering if this would have been a situation where booking through a third party could have been more beneficial. Having the buying and contractual power of say hotels.com or Expedia to fight for you might have been more beneficial.
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Jagwire Road Pro Complete Road Brake And Derailleur Kit $35.00
Not all cables are created equal.
A cable is a cable, right? If you've ever just told your mechanic, "use the cheapest ones you've got", you've probably figured out that isn't the case. A well-designed cable system for your bike not only makes shifting fluid, it also ensures that braking is smooth and powerful when you need it. Jagwire's Road Pro Complete Road Brake and Derailleur Kit adds style while enhancing shifting and braking.
The Jagwire cables are coated in Teflon and they are used with slick-lube liners. This greatly reduces friction while Kevlar reinforced, compression-less brake housings mean that the cables do not get crimped. This allows for optimal braking. All the parts you need for a complete road bike build, including cable ends and adjustment barrels, are included.
The Jagwire Road Pro Complete Road Brake and Derailleur Kit comes in 13 colors: Sid Blue, Red, Gold, White, Organic Green, Pink, Hi-Tech Gray, Black, Sterling Silver, Carbon Silver, Bianchi Celeste, Yellow, Orange, and Titanium.
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Reviews & Community
What do you think of the
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Matt McWilliams
Will the Jagwire Road Pro work with a TT set-up? Specifically an S-Works Shiv.
On the Jagwire website it doesn't indicate it is compatible with Campy. I currently have a Centaur 10s ergo shifters on my bike and wanted to know if this would be compatible?
Troy Rutherford
Almost Everything you need
- Familiarity: I've put it through the wringer
Very nice kit, the only thing missing is cable adjusters to make this the perfect cable kit.
Great cables and housing.
Jagwire Road Cables
- Familiarity: I've used it several times
Bought the black kit. Installation was easy, works well and is sweet looking on the bike!
Camron Maestas
Good kit great look .
- Familiarity: I've used it several times
I purchased the black kit . Found cable and housing to be good quality . Housing was easy to cut and cables are nice and slick . The coolest thing is we put them on my sons bike ( Matte black ) . The housing and cables are both black making the cables blend in with the frame for a totally stealthy look .
Good Road Cables
- Gender: Male
- Familiarity: I've used it several times
Buying road cables is one of the few things that I hate to buy for my bike. That said, these work well, and are very smooth. Easy to cut to the needed lengths. If your housing is in good shape though, don't spend the extra money, just get the cables!
Travis McGrew
Bling it.
I bought the gold.. and it's amazing.. a little stiff for the road bike, bike it hold shape and my shifter is snapper than elastic. get some.
Is this set compatible with Shimano Ultregra...
Is this set compatible with Shimano Ultregra STI shifters?
Jon J
This kit will work with all road shift systems including Shimano, SRAM, and Campy.
Yash Katsumi
Is there enough brake housing in this kit...
Is there enough brake housing in this kit to install a mechanical disc brake setup with full housing? Thanks!
Jon J
Jagwire's site say the kit come with 1700mm of housing
Rick A
Slick shifting
- Familiarity: I've used it once or twice and have initial impressions
Very easy to install and makes for a return to effortless shift performance. The setup is SRAM Rival brifters and derailleurs. Housing is very flexible and suggest making cuts with a housing specific cutting tool such as one from Park Tool. One interesting feature is the clear housing end that goes towards the shifter. It is marked on the housing but not referenced in the instructions. Appears to be slightly more flexible than the rest of the housing to make the bend against the bar/ under the tape (shown in photo). Had a few parts left over that must be used on different Shimano compatible groups - again not identified in the instructions. Instructions are a fair guide but if this is your first time replacing cables suggest you watch a couple YouTube videos (there are plenty). This replaced a GORE Ride-On set; the original version was great but the second gen did not live up to prior expectations. Read the reviews on Jagwire and Yokazuna Reaction - chose Jagwire mainly for the black color option. Have multiple color choices where YR only has two and was tired of white. The black looks good with the black Rival group. Took about 90-minutes to install. Great way to spend Christmas Eve. Limited use since just installed but expect great things.

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Country Listings > France > Toulouse
In operation for over 50 years, Auto Europe has grown from a small 10-men operation to an international company which now offers quality car hire in Toulouse and at over 8,000 locations in 135 countries around the world, always at the most competitive prices. Our partnerships with leading car hire companies worldwide, as well as with smaller local car rental companies, allow us to provide our clients with a large and modern fleet, available at airports and downtown locations in five continents. In Toulouse, we offer our services at Toulouse Airport, at the Toulouse Matabiau Railway Station and in five downtown locations, allowing you the flexibility of choosing the pick up location best suited to your needs.
Geographic Information
Toulouse is located in the Midi-Pyrénées region, roughly half-way between France's Atlantic and Mediterranean coasts. It is the fourth largest city in France, surpassed only by Paris, Lyon and Marseille. As is the norm in most of Southern France, Toulouse has a temperate climate, with warm summers and mild winters.
While a far cry from the harsh winters of northern Europe, winter in Toulouse does bring a drop in temperature and the occasional snowfall, though average temperatures are around 12º during the day. The summers can be quite hot and humid, with temperatures often exceeding 30º. Arguably the best seasons to visit are Autumn and Spring, which boast pleasant temperatures and sunny days.
Toulouse Airport
Official Name: Toulouse Blagnac Airport (Aéroport de Toulouse - Blagnac) - TLS
Address: Aéroport Toulouse-Blagnac, 31703 Blagnac, France
Official website: http://www.toulouse.aeroport.fr/en/homepage
Phone number: +33 825 38 00 00
Railway Station - Gare de Toulouse-Matabiau
Toulouse-Matabiau Railway Station is located in the city centre and is close to the Marengo SNCF Metro station (line A of the Toulouse Metro). The station receives high speed lines - including TGV connections to Lille, Bordeaux, Lyon, Paris and Marseille - intercity trains, and regional trains. Travelling to Paris by TGV takes around 5 hours and a half.
Hotels in Toulouse
If you're looking for a place to stay, worry not. In proper French style, Toulouse lives up to its reputation as a tourism hot spot and has much to offer in the way of accommodation. From trendy hostels to family-friendly hotels, you will find something for every taste. Here are some of our suggestions:
Novotel Toulouse Centre Wilson - 15 Place Du President Thomas Wilson, 31000 Toulouse. Phone: +33 5 61 10 70 70. Centrally located, close to the old part of the city.
Arquier - 17, avenue des Pyrenees, 31320 Toulouse. Phone: +33 5 61 75 80 76. While not located in the city itself, Arquier is only a few miles away from Toulouse, and it's perfect for special occasions. The lovely Restoration mansion is surrounded by extensive grounds.
Les Toits de la Dalbade - 7 Rue de la Dalbade, 31000 Toulouse. Phone: +33 6 22 25 57 98. Centrally located. Beautiful view of the city from the terrace.
You can also take a look at Auto Europe's hotel booking engine, which features great options for low cost accommodation. You can find the link on the navigation bar above.
Public transportation
The city of Toulouse is served by a bus network as well as by metro, both operated by Tisséo. The Toulouse Metro has two lines: Line A and Line B. They intersect in the town centre, at Jean Jaurès station. The metro is in operation from 5.15am every day, until midnight from Sunday to Thursday, and on Friday and Saturday until 1am.
There is also a shuttle that serves the city centre and runs through most of the historic locations. Its use is free and you only need to wave at the driver to get on.
Traffic and parking
Driving a car hire in Toulouse is not overly complicated, though you should expect heavier traffic during the summer months than during the rest of the year. Furthermore, it's important to keep in mind that the city centre - as is the case with a lot of European cities - has many narrow streets, the occasional pedestrian area, and parking may be hard to find. A good option is to park your car rental close to a metro station and then take the underground to the centre.
Street parking is limited, particularly, as mentioned above, in the centre. The parking time limit in the centre is two hours, while elsewhere in the city the limit is four hours. Most parking is paid from Monday to Saturday and free on Sundays. There are many convenient car parks throughout the city where you can leave your vehicle without having to worry about a time limit. These are well signed and you will have no difficulty finding them.
Toulouse has easy access to four highways, the A61, the A62, the A64 and the A68, and you can easily set off to explore the neighbouring region, as well as drive to other main French cities. Narbonne is located roughly 119 miles away from Toulouse and the drive takes around an hour and a half, while driving to Bordeaux - which is located around 151 miles away - normally takes only a little over two hours. To learn more about driving in France, take a look at our blog post on the subject.
Useful links: Wikipedia Toulouse
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Fishman Bass Platinum Preamp
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The Pro-EQ Platinum Bass is Fishman's premier pickup for acoustic or electric basses. Rugged injection-molded case included, size 4" x 3" x 1". Made in U.S.A.
- Features: Five-band EQ precisely shapes and sculpts bass tone, feedback-fighting phase switch, Soft-knee pump-free photo optic bass compressor, Depth knob (low-cut filter) for big bottom without boom, Exclusive Voltage Doubler Circuit stands up to high output active basses, XLR DI provides pro sound and recording
- Output: Tuner/Send output
- Power: 3-way power from 9V (not included), 48V phantom, or AC adaptor
Brand: Fishman
Model: Platinum Preamp
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Vick day to day, Foles could win QB job for Eagles
Chip Kelly says quarterback Michael Vick is day to day because of a hamstring injury and Nick Foles could win the starting job based on his performance.
Vick left Sunday's 36-21 win at the New York Giants in the second quarter after injuring his left hamstring running out of bounds on a scramble. Foles came in and threw for 197 yards and two touchdowns in slightly over a half.
The Eagles (2-3) play at Tampa Bay (0-4) next Sunday. Though Vick has played well, Kelly wouldn't rule out the possibility that Foles could remain the starter. Kelly says "if someone comes in and puts on an unbelievable performance, you take that into account."
Copyright © Dec 18, 2014, WDEL/Delmarva Broadcasting Company. All Rights Reserved.
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I had a dry, red, sore, flakey, scaley elbow (of course, just one of them) for several months. No OTC cream or exfoliating/moisturizing regime was working on it, so I was ready to give up and go to the dermatologist. I decided to ask the pharmacist for a recommendation before going (no health insurance, hard to get appointment, etc) and she recommended this product.
It took several weeks of religiously applying this lotion, but it did finally rid me of the rough scales/flakes, and smooth out the elbow. It hasn't really helped with the redness though.
It's definitely worth a try if you have a similar problem. I think it was round $10 - priced very reasonably and I'm sure it's a fraction of what you've already spent trying to get rid of the problem.
1 lippie off for runny consistency. I shake the tube before I squeeze.
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I was told by my derm that this was the best thing to clear up KP. So I've been using it for a week now and I already can tell a huge difference in my skin. My KP is less red and my skin is much, much softer. Also, I suffer from moderate acne and I am using this as my moisturizer in the morning and on the nights when I need a break from my topical gel (DuAc). I use this after cleansing with a PanOxyl 10 bar (which are AMAZING, btw)... It stings and makes me a bit red, but it moisturizes and my skin always looks a lot better in the morning. Its exfoliating my skin nicely and for that I am so grateful, because having acne and dry skin is absolutley the worst. It doesn't make me any more oily than usual and I can use a sunscreen with it too. So overall, its cheap for the amount of things you can use it for. My only complaint is that the bottle is pretty big, so instead of carrying it around in my makeup bag I just put a bit of it in a smaller spare bottle and now its much more convienant.
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With flip-flop season around the corner...
My dermatologist recommended to me for my dry feet. Slather it on at night, put socks on, so this for about three days and your feet are pretty again!
I do this for a week to get ready for wearing flip-flops!
I also started putting a little on my forehead, it was getting a little flaky and this took care of it overnight. The AHAs do the trick.
Update as on Sep 1 2009...lotion for extra dry skin, advaced healing therapy lotion.. if all this sounds familiar and kind of familiar under your sink in the bathroom..just count the money on unused products we have spent on!
I am trying to cut my costs in skin maintenance and upkeep that i was trying to figure out what would be my best products everytime i used..i vaseline, bag balm....no retinol stuff but amlactin. like in my earlier review it helps my alligator skin and VERY RECENTLY found that a small pea sized amount in the night on a clean face is perfect for a clear glowy skin. I am resorting to a philosphy is i can get a product which works muyltiple uses...is reasonably priced and available reasonably at stores (and also FSA a/c deductible!!!), why the hell should i try any other product for a huge amt of money...
I recommend this 100%. Smell is a thing to worry for a couple of minutes of application..may be add some rose water or something nice to combat the effect.
The one and only thing which helped my alligator skin (my body)..i have a weird skin system..face is combination to oily and rest of thebody is alligator dry.
The price is worth it instead of buying so many lotions and creams and not getting effective results. so am prepared to shell out money on this product.
I hate the smell and the runny consistency..anyway this works for me great..my skin is soft BUT i found that when i stopped using this lotion, the dry skin came back with a vengeance. So this should be used for maintenance too, learnt it the hard way.
It is a FSA (flexible spending account) listed product. so if you are stashing money in fsa ac each year, you can use your pretax dollars for it, saves something right?
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I really slather this all over my body! It's a very good exfoliant, but not as good as Paula's choice Glycolic acid lotion for the body. I subtracted a lippy because it's weirdly fragranced and rather thin, even in the tube version.
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I used this years ago, and stopped because it got to be a little $$ for nice skin. I turned to Gold Bond or something equally ugly and utilitarian. It's winter in New England now, and my calves are scaly (gross, I know!), my arms are bumpy (KP?? maybe), and my skin in general would be tight and flaky. To combat this, I'd just pile on more lotion. Finally made the switch back to amlactin and wowza!! Missing out!!! I've been using it for almost three weeks, and my skin is SMOOTH everywhere! But not the just-put-on-lotion-smooth. It feels like NEW skin, thanks to the exfoliation from lactic acid. yayay!! Sure it smells a little, but it's a very small price to pay...
I bought this to get ride of razor bumps on my legs, but ended up using it as a night time moisturiser on MUA recs (thanks girls!). I am 29, with normal to oily skin with some clogged pores in the T zone. And occassional hormonal pimples.
This lotion exfoliates amazingly well without drying out my skin. I like this much better than glycolic acid, which stung too much. I've been using this about three times a week (alternate with eluage) for a month. My skin is smooth, hydrated and clear in the mornings. I live in a tropical climate. This is not too oily if I use just a pea-size amount.
In the mornings, I use a Japanese sunblock enriched with zinc/titanium dioxide, and my skin looks great. Try it! If you don't like it, can always use on your legs and feet.
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Thanks for introducing me to this product MUA! My skin was SO dry in winter and it was constantly itchy. None of my lotions could relieve the itchiness. This really helped moisturize my skin. It's a much better buy at Costco b/c you get a way bigger bottle for the same price as a smaller bottle at the drugstore.
2 out of 2 people found this review helpful. Did you? Yes No
I bought Amlactin 12% moisturizing creme a few nights ago at Walgreens. I have had KP for my entire life. It got better when I was about 16, but I'm 23 now, I just had a baby, and my KP looks worse than ever before.
I (like most KP sufferers) desperately try to improve my KP, but I'm used to being disappointed and penniless after purchasing products that don't work or seem to make my KP look worse.
So far, I have applied this creme two-three times daily. Immediately after applying it, my KP looks a bit redder than it did pre-application, but after a few hours my red polka dots look smaller, lighter, and certainly are smoother in texture.
This is the most promising product I have ever used. I am going to continue it twice daily until I run out, and if this progress continues, I think we may have found the best KP solution there is!
I bought the cream on a whim (because it's so spendy) and after reading the reviews here. I've been using Am Lactin cream on my face after my night time cleansing for about 3-4 months. It's sooo helped with the breakouts! I wish I had known about this cream years ago. It's worked wonders. Every now and then I still use BP 2.5% in a small amt over stubborn spots but overall I'm so excited this is working for me. The smell when first applied is a little ammonia-ish but fades away quickly. Also, sometimes it will sting if I've been too aggressive when washing my face but I use Vitamin E oil for moisturizing after.
As a little bonus it works nicely on dry cuticles and dry feet. All around great cream.
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PIP Patient Information
Dear Patient,
We have added a significant amount of resources to enable us to prioritise your request for information around your personal situation and to establish whether you have in fact had PIP implants. We aim to get back to you with information within 7 days of your initial enquiry or submission of your request for that information.
Please note that the make and model of your implants will be on your original discharge document and all patients receive this. We are working through all of our enquiries as quickly as possible and appreciate your co-operation and patience.
Surgicare Medical Group's current advice on PIP implants is the same as that of Prof Bruce Keogh, the NHS medical director who led the expert group review on PIP implants, who concluded that, "we do not think it is necessary to recommend the routine removal of these implants."
Health Secretary Andrew Lansley also stated that the advice to PIP patients with PIP implants remains the same, and that there is no evidence to suggest routine removal.
The Department of Health's expert group also concluded "there is no evidence that PIP implants are associated with a higher risk of breast cancer than other silicone gel implants". "Toxicology tests on samples of filler material in both France and the UK suggested that there was no significant health risk to women who had already received the implants."
Surgicare Medical Group are not recommending routine removal of any PIP implants unless they have ruptured. However we do recognise that many of our PIP patients who have these implants are anxious . We have been auditing our rupture rates for many years in both PIP and other implants that we have now used for several years. We have not found in our data any cause for concern, all our data is routinely reported to the MHRA.
We have collated a number of options for our PIP patients.
Please click one of the options below to book a consultation. Due to high call volume for your convenience please use the consultation form provided.
Our Clinic's business hours are Monday – Friday 8:00 – 20:00.
We envisage you'll receive a response to your enquiry within 7-10 days.
Option 1
Removal – FREE
We are offering free removal on all PIP implants.
Option 2
Replacement from £2,500
We are offering a breast implant replacement procedure with Allergan CUI implants at £2,500. If you want your implants replacing with Allergan Natrelle implants this will cost £2,995
Option 3
Removal with Uplift – £3,000
This option is for patients who no longer want to have implants but want their volume restored, and breasts reshaped after their PIP implants have been removed.
Option 4
Non Surgicare Ltd. PIP Patients
This option is for non Surgicare Ltd. patients who have PIP implants but are unable to have them removed or replaced with their original provider. We can replace their implants with Allergan CUI implants for £3,500 or alternatively Allergan Natrelle will cost £4,000.
PIP Implant Information Request
The latest advice from the department of health continues to be there is not sufficient evidence to recommend routine removal of PIP implants, women who are concerned should speak with their GP.
We recognise that this statement has not gone far enough to reduce our patients anxiety levels. We would like to re assure you that SMG operates to the highest standards of clinical excellence. PIP implants were licensed in the UK by the MHRA a Department of Health government agency, for the use in the UK, the NHS , private hospitals, private clinics and private surgeons all used PIP implants for cosmetic and reconstructive surgery.
9th January 2012
Poly Implant Prosthese (PIP) breast implants update (from MHRA)
The government has announced this afternoon new advice concerning PIP silicone gel filled breast implants, based on advice from its Expert Advisory Group. This advice can be found on the Department of Health website:
Department of Health statement on breast implants and response to expert group report (external link)
6th January 2012
Our current advice to women with questions about PIP breast implants remains to seek advice from their consulting surgeon.
There is no evidence of increased rupture rates associated with PIP implants. A group lead by NHS Medical Director Professor Sir Bruce Keogh is currently reviewing the data on rupture rates of these implants and is due to release its findings on Friday.
3rd January 2012
Information will be free of charge from your medical file regarding implant details.
PIP Patient Information request form
Information will be free of charge from your medical file regarding implant details.


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Book your room at Gray Wolf Inn & Suites
Deluxe Room, 1 King Bed with SofabedMax Occupancy: 4 guests (up to 3 children, 3 infants)
Deluxe Room, 2 Queen BedsMax Occupancy: 5 guests (up to 4 children, 4 infants)
Family Suite, 1 BedroomMax Occupancy: 6 guests (up to 5 children, 5 infants)
The ultra-convenient Gray Wolf Inn is a perennial favorite for snowmobilers
At your hotel
At your hotel
This popular Yellowstone hotel offers a great base camp for park excursions. Open year round and in the winter season it's a fantastic hub for snowmobile treks into and around the park (maybe it's because of our oh-so-convenient underground heated parking).
In every season, families love the affordable Gray Wolf Inn's large suites with kitchens. Every morning, guests fuel up for their Yellowstone adventures, including day hikes, fishing trips and more, with a complimentary full continental breakfast.
- Sauna
- Spa tub
- 24-hour front desk
- Total number of rooms - 103
- Television in lobby
- Fireplace in lobby
- Indoor pool
- Number of floors - 3
- Safe-deposit box at front desk
- Free self parking
- Free Wi-Fi
Stay connected
Available in all rooms: Free Wi-Fi
Available in some public areas: Free Wi-Fi
Park your car
Free self parking
In your room
- Pay movies
- Air conditioning
- Phone
- Free local calls
- Coffee/tea maker
- Hair dryer
- Shower/tub combination
- Iron/ironing board
- Desk
- Free Wi-Fi
Eat and drink
Guests are offered a complimentary continental breakfast.
An indoor pool and a spa tub are on site. Other recreational amenities include a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Downhill skiing nearby
- Cross-country skiing nearby
- Ecotours nearby
The fine print for Gray Wolf Inn & Suites
When you arrive
Minimum check-in age is 21
Check-in time starts at 3 PM
When you leave
Check-out time is noon
How you can pay
Your pets
Pets allowed
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- A tax is imposed by the city: USD 1 per accommodation, per night
- Pet fee: USD 50 per room, per stay
- Rollaway bed fee: USD 10 per night


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Looking for a luxurious adventure in the Pacific? You'll want to take a look at the latest offering from Crystal Cruises.
The luxury line this week announced plans for an ambitious, 94-day voyage around the Pacific Rim in 2012 that will include stops in Hawaii, the South Pacific, Australia, Indonesia, Southeast Asia, China, Japan, Russia, Alaska, British Columbia and San Francisco.
The "Epic Islands and Empires" voyage, as it's being called, also will include a three-day inclusive overland adventure in Beijing.
The voyage will mark the line's maiden call in Newcastle, Australia; and a return to South Korea for the first time since 1994.
RELATED: Will new travel alert keep you from cruising in Europe?
ALSO ONLINE: A photo tour of new Norwegian Epic
The Pacific cruise is just one of 68 global itineraries the line is planning for 2012 as it ramps up its presence abroad. Also announced this week for 2012:
-- Christmas/New Year's week cruises in Australia and New Zealand, and in the Mediterranean.
-- An expanded collection of Mediterranean itineraries including late fall options.
-- An expanded collection of Baltic and Northern European cruises.
-- More seven-day cruises in the Mediterranean and New England/Canada, as well a seven-day Thanksgiving voyage through the Mexican Riviera.
-- Trans-Atlantic cruises from New York to London and from Miami to Lisbon.
-- Late fall cruises in the South Pacific and New Zealand.
Crystal also says it plans more overnight stays in 2012 in such cities as Ashdod, Israel; Reykjavik, Iceland; Honfleur, France; Hamburg, Germany; Edinburgh, Scotland; Barcelona and Istanbul.
Prices and detailed itineraries for the new voyages have yet to be released but will be available online at crystalcruises.com after Oct. 30.
Cruise Loggers, share your thoughts on the new itineraries below.


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Riding Lessons in Kansas
Scroll down to browse our newest Kansas riding lessons listings or use the quick search on the left to search by farm, trainer, area or discipline.
Do you offer horseback riding lessons? List your KS riding lessons services in our equine business directory - free!
Olathe, KS


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BAGHDAD (AP) — A Hezbollah commander wanted by the United States has been released from Iraqi custody and returned to the Lebanese capital on Friday, his lawyer said. The move is likely to complicate the Obama administration's efforts to prosecute the militant believed to have been the mastermind of an attack that killed five U.S. soldiers.
The release of Lebanese-born Ali Mussa Daqduq also underscored how little influence Washington holds over Baghdad's government since American troops left the country last December.
U.S. forces held Daqduq for four years, accusing him of masterminding a 2007 raid on an American military base in the Iraqi holy Shiite city of Karbala that killed five U.S. soldiers. He was handed over to Iraqi authorities when American troops left Iraq.
Two Iraqi courts, including the country's central criminal court in July, subsequently found Daqduq not guilty of the Karbala attack. However, he was held under house arrest in the heavily fortified Green Zone in central Baghdad.
Daqduq's lawyer, Abdul-Mahdi al-Mitairi, said Iraqi authorities decided to free the Hezbollah militant once U.S. elections were over. It appeared Iraqi officials did not want to embarrass President Barack Obama during his reelection campaign.
"He was supposed to be released once the court found him not guilty but because of the U.S. presidential elections, he was kept under house arrest," al-Mitairi said in a telephone interview with The Associated Press.
"If Daqduq remained longer (in custody in Iraq), I would have sued the government," the lawyer added.
There was no immediate comment from the U.S. Embassy in Baghdad. The Iraqi government spokesman said he had no comment.
Associated Press writer Sinan Salaheddin in Baghdad contributed to this report.
Associated Press
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Big Ideas: Nick Temple on the 'long tail' of social entrepreneurship
In our Big Ideas series, we check in regularly with creative thinkers in the field of social innovation. We want to know what they're working on, what questions they're wrestling with, and what opportunities and challenges they see up ahead for the sector.
Nick Temple is the director of policy and communications at the London-based School for Social Entrepreneurs (SSE). The SSE is a franchise that operates 10 schools across the U.K., and other countries, which serve 200+ social entrepreneurs each year through an action-learning approach. Here, Nick speaks about the SSE's work and his vision for making the field of social innovation more inclusive.
On what distinguishes the School for Social Entrepreneurs: "In the school, we'll have a retired doctor next to a refugee who has just arrived in the country next to someone who is long-term unemployed next to a new graduate. They can all be social entrepreneurs and they can all share characteristics in that they are applying their skills for a social benefit, and applying what they learn directly to what they are starting up. If we start tying things like a written exam or deep theory that doesn't seem relevant to them, it just sends them running for the hills."
On learning beyond traditional universities: "Although [SSE is] called a school, there are no textbooks, no blackboards, no teacher or lecturer. Practitioners are coming in and sharing their experience and knowledge. We know from our work that most entrepreneurs learn by doing. They're prone to action rather than reflection. They respond to their peers, who understand the process they're going through and have faced similar obstacles."
On the potential for elitism in the field of social innovation – and how to steer clear of it: "In the American context, my impression over here is that the majority of social entrepreneurship education takes place in pretty high-end universities. The reality is it's a relatively small number of people who can go to those high-end universities and therefore, you risk creating elitism within a movement that's about equality.
"While, I'm not arguing against those places (we need new entrants to the movement from everywhere), we want to develop more social entrepreneurs and open up the field. So we should be considering education in its broadest sense – not just an accreditation or an MBA module within a traditional educational institution."
On the "long tail" of social entrepreneurship: "We tend to find that social investors focus on a relatively small group of big-scale organizations. The argument that Chris Anderson makes in The Long Tail is that Amazon.com makes as much money from its backlist, i.e., selling five to 10 copies of a whole host of random books, as it does from selling many thousand copies of a few books, i.e. the best sellers. My argument, in terms of the impact in social entrepreneurship, is the same. If you aggregate the impact of a huge number of social entrepreneurs doing relatively small-scale activity, then that impact is potentially equivalent to – or even more than – a small number of social entrepreneurs having a large-size activity. It's an 'and-and', not an 'either-or' argument."
On the potential byproduct of training social entrepreneurs even if they don't continue on with their own enterprises: "In our experience, there's a lot that's gained through the process of becoming a social entrepreneur. Not all of that person's projects will fly and that's OK. They may go on to be a really active citizen or become a fantastic employer or manager of a social enterprise. They gain confidence, skills, networks, and employability."
Photo: Courtesy of Nick Temple


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FOR IMMEDIATE RELEASE Contact: Veronica LaDuke (608) 231-4038 email@example.com
MADISON, WI – The Credit Union Empowerment and Strengthening (CUES) Philippines Project has been selected to receive the Herb Wegner Memorial Award for Outstanding Organization/Program from the National Credit Union Foundation. The project is being honored for its success as an innovative effort to provide affordable financial services to people, especially women, in some of the poorest areas of the Philippines.
"The possibilities for the CUES Philippines Project are huge," says John Annalaro, president and CEO of the Washington Credit Union League & Affiliates. "It is creating a stronger credit union system and equally, a stronger sovereign national financial system that can potentially better support millions of under-banked individuals in the Western Pacific region."
Based in Davao City, on the island of Mindanao, the CUES Philippines Project is a 60-month program of the World Council of Credit Unions (WOCCU), with funding from the United States Agency for International Development (USAID). Its purpose is to provide access to financial services to marginalized sectors of the Philippine population, focusing on southern Mindanao. The project utilizes Model Credit Union Building (MCUB) methodology and the P.E.A.R.L.S (Protection, Effective financial structure, Asset quality, Rates of return, Liquidity, and Signs of growth) evaluation and monitoring system.
Since the program's inception in 1998, it has grown to include over nineteen credit unions, with several more interested in joining. In addition, the eleven original partner credit unions have:
Another component of the project is called "Savings and Credit With Education" (SCWE). SCWE is a micro-finance program designed specifically to meet the needs of the very poor rural women in the communities of the credit unions. Along with saving and lending activities, pre-trained field agents provide education on topics like breast-feeding, diarrhea control, and nutrition. For some of these women, this is the first access to credit and educational information they have ever received. Over 20,000 women are members of SCWE groups.
"The CUES Philippines Project has been committed to the true development principle of transferring knowledge and then stepping back and letting the people to the work," says Patricia Gates, president and CEO of MetroPacific Community Credit Union in Seattle, Washington. "They have been so successful because they inspired the people within the credit unions to want more, do more, and be more than they ever thought possible."
The awards will be presented at the 14th Annual Herb Wegner Memorial Awards Dinner Sunday, February 24, 2002, at the Marriott Wardman Park Hotel in Washington, D.C. For more information or to obtain tickets, contact Kris Hoffman, Donor & Public Relations Specialist, at 608-231-4397 or firstname.lastname@example.com.
Established in 1980, NCUF is the U.S. credit union movement's primary charitable and fundraising organization for global credit union development. The Foundation has given more than $8.4 million in grants, in support of its mission to promote consumer financial independence through credit unions. Visit the Foundation's web site at www.cuna.org/ncuf.html.


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Gear Review
stick it
Member since
they look awesome on my board. i got the black chrome and its a nice subtle unique stomp pad. follow the directions that it came with and they'll be stuck rock solid...just be careful putting them on cuz once they're on you wont be getting it off easy so if you drop it crooked it stays crooked
View More Details on DAKINE Star Studs


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Teach for America
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I have a special calendar that helps me stay organized but in addition to that, I am very passionate about everything I do so that helps.
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If you've suspected that you run out of willpower as the day wears on, you're right.
Scientists have discovered that willpower is a kind of energy that gets spent over the course of your day. Like a muscle that gets tired from exercise, our self-control strength gets sapped by the many decisions, distractions, and stresses we face.
But science also shows that it's easier than you might think to restore your spent willpower. Anything that reduces stress, boosts your mood, or recharges your energy can also give you back your self-control strength.
Below are five strategies to restore your willpower. Sure, they may look like temptations and distractions—but think of them as strategic indulgences. Treat yourself to the healthiest versions of these willpower boosts whenever you're feeling overwhelmed, and you can be the best version of yourself—calm, focused, motivated, making smart decisions—all day long.


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Detail Information
- How advances in genomics are changing patient careElizabeth K Bancroft
The Oncogenetics Team, The Royal Marsden NHS Foundation Trust and The Institute of Cancer Research, Downs Road, Sutton, Surrey SM2 5PT, UK Electronic address
Nurs Clin North Am 48:557-69. 2013..This article provides an overview of how genetics/genomics has the potential to improve health care within many different clinical scenarios, and highlights the key issues for nurses working in a variety of settings. ..
- Gene promoter hypermethylation in ductal lavage fluid from healthy BRCA gene mutation carriers and mutation-negative controlsImogen Locke
Translational Cancer Genetics Team, Institute of Cancer Research, 15 Cotswold Road, Sutton, Surrey SM2 5NG, UK
Breast Cancer Res 9:R20. 2007....
- Genetic testing for cancer predisposition and implications for nursing practice: narrative reviewElizabeth Kathryn Bancroft
Royal Marsden NHS Foundation Trust and Institute of Cancer Research, Sutton, Surrey, UK
J Adv Nurs 66:710-37. 2010..This paper is a report of a review of literature on the psychological and social implications of genetic testing for cancer predisposition and how recent developments in knowledge about genetics may affect clinical practice...


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Mycestro Wearable 3D Mouse: Cursor Conductor
February 19th, 2013
Wearable mice have been done before, but Nick Mastandrea's Mycestro might be the best implementation of the form factor yet. Like other wearable mice, Mycestro – it's pronounced "mice-tro", get it? – is designed to be worn on your index finger. But instead of a small trackpad, Mycetro lets you control your cursor by waving your finger around.
If it seems like a stupid idea to you, temper your cynicism. Mycestro can be calibrated and it's sensitive enough to read even small movements. You don't have to emulate an orchestra conductor to move your cursor around. Aside from tracking motion, the Mycetro also has touch-sensitive left-, right- and middle-click buttons. You can swipe your thumb along those three buttons to scroll up or down.
Mycestro is also designed to activate only when your thumb is touching it, so you don't have to worry about your cursor running wild while you move your hand about. That smart feature should also help conserve its battery, which lasts up to 8 hours and can be recharged via USB.
The Mycestro can also be used with devices that support Bluetooth 4.0. Here's a brief demo of the Mycestro being used to control an Internet-connected TV:
Here Nick shows how it can be used to control Solidworks CAD software.
Pledge at least $79 (USD) on Kickstarter to reserve a Mycestro. It seems like a decent alternative to the traditional mouse, but I am curious if the Leap sensor – which is cheaper yet more versatile than the Mycestro – will render it obsolete. Then again it is more portable and has its touch-sensitive hardware going for it.
[via Digital Trends]
MORE:Computing | Gadgets | Strange + Wonderful | Technology | awesome | controller | motion sensor | mouse | touch sensitive
Comments (1):
Yeah, cause that's much faster than a regular mouse.
Also, Leap motion. That is all.


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By Chef RNZ
on April 19, 2012
This recipe is a keeper: My cousin who doesn't like soup loved this. Delicious: The only difference is that I only had ham,so I used that. It was a smoked ham from Easter dinner left overs,which worked perfectly,thanks for this recipe,I will make it for years to come:
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TwoFold all-in-one laptop stand and case
Quick show of hands — who, besides me, is balancing a laptop on their lap right now, burning their thighs from the battery and contorting their wrist to type? Really, only me? The Kensington TwoFold is a laptop sleeve that fits conveniently into a laptop bag, but it folds into a handy stand when it's time to get to work. Simply pull the tab and the sides pull in to create the stand. Rather clever, actually.
Priced a bit high at $40, it's a little luxury, and sure beats toting around a bulky laptop stand. The TwoFold fits a 14.1-inch to 15.4-inch laptop, although it's hard to imagine it not handling a smaller netbook.
Kensington via Unplggd


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The Michigan 2020 Plan would be available to ALL of Michigan's high school graduates, whether they attended a public school, private school, or were home schooled! Every student would be eligible to receive the maximum grant award and have their higher education paid for in its entirety (up to the maximum amount of the award).
Students would be required to keep their grades in good standing (2.0 GPA or higher) to maintain their eligibility for the plan. Should their grades fall below that standard, they would be required to improve their academics while paying their own way until they are once again in compliance with the academic standards of the Michigan 2020 program.
It's fair. It's empowering. It's about creating a level of excellence for Michigan's future.
Study after study after study has emphasized the importance of a highly educated workforce in the economic vitality of any state in the 21st Century. Economists from across the nation and right here in Michigan have been telling us that the single best investment a state can make in its job market comes from higher education.
The Michigan 2020 Plan would provide Michigan high school graduates – public, private or home-schooled - with the opportunity to have the cost of their college education paid for in its entirety. It is a plan that says Michigan believes in its future - and values our young people - by creating the most educated and highly skilled workforce anywhere in the nation. Put simply, it is a plan that will get Michigan's economy, and our people, back on track.
High school graduates in Michigan, whether they attended a public, private or home school, would be eligible for an annual grant for their higher education costs. The maximum amount of the grant would be equal to the median tuition level (currently $10,617/year) of all of Michigan's public universities. Students could choose to attend any of Michigan's community colleges or public universities and use that money toward the cost of tuition, books and other eligible expenses. If the cost of tuition exceeds the amount of their grant, the student would be required to pay the difference.
Best of all, this plan is fully paid for without raising your taxes one cent. Instead, it is funded by reducing the outdated and ineffective business tax loopholes and credits that are put into law by special interest lobbyists. Michigan gives up over $35 billion annually on tax expenditures riddled with loopholes and shelters to hide or accommodate wealth. By cutting just 10% of them, the ones that don't do a single thing to create any jobs or serve a public purpose, Michigan would have more than enough money available to fund this education program for generations to come.
The plan would provide Michigan high school graduates – public, private or home-schooled - with the opportunity to have the cost of their college education paid for in its entirety.
Get the facts on how Michigan grads can get the cash. The Michigan 2020 Plan is simpler than you think, and has the power to transform Michigan's future for the better…forever.
After some heated competition, the three winners of the #mi2020 Scholarship Competition have been determined, including the $10,000 First Place winner. Click here to see the winning videos.