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Bjarke Ingels Group competed in an international design competition against the likes of Valode & Pistre, Snøhetta and Manual Gautrand to win the award for Europa City. The project began with the context Parisian suburbs and countryside and combined that with the qualities that make Paris a world-class city – intimate streets, public transportation, culture, restaurants, and shopping all close together. The semi-circular shape evolved after careful planning to create a system of streets in the round with perpendicular streets shooting out from the center. Public transportation into Europe City is convenient with metro and train access and the highway runs right by it as well. Inside the project, the pedestrian-friendly streets encourage walking or biking and small busses will operate in a circuit.
Europa City will include shopping, restaurants, cultural activities along with housing and office spaces. The project will also include a ski slope and a pool, which are expected to operate in sync to provide energy efficient heat and cooling exchange. The entire project will be covered in an undulating green roof with views of the Parisian skyline. Not only does this roof serve as a large public park, it also works as insulation and will treat grey water and infiltrate rainwater for use in the city. Europa City is expected to be built as a model sustainable city that combines the efficiency of an urban area with the health benefits of living in the country.
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Summary of Responsibilities:
Through the effective implementation of Key Competency Goals for Head Start program staff working with families, as established by the U.S. Department of Health and Human Services, this position will: actively recruit and enroll children in the Head Start program, engage in collaborative partnership building with parents and community, establish trust and identify family goals. This position will work with families to build on their individual strengths and assist each family in moving toward their goals related to self-sufficiency.
Qualifications/Education and Experience:
Please Forward Resumes/Applications to:
Human Resources Department
Action for a Better Community, Inc.
550 E. Main Street
Rochester, New York 14604
(585) 325-5116
Deadline for Resumes/Applications:
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©2000-2012 Action for a Better Community, Inc.
550 E. Main Street | Rochester, NY 14604
(585) 325-5116 | (585) 325-9108 - fax

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Yaxell 67000-5 5-in Chefs Knife
Product Description
- Extremely sharp, extremely hard, and extremely durable, this 8-Inch Chef's knife from Yaxell is the ultimate in superior quality kitchen knives.
- Yaxell blades are heated in a kiln to a very high temperature and then ice-hardened.
- Then they are again tempered using the high temperature to make the blade strong, durable and corrosion-resistant with long-lasting performance.
- The core material is VG10 "super steel," composed of cobalt, molybdenum, vanadium, and carbon.
- This VG10 stainless steel is clad with 34 layers of soft and hard high-carbon stainless steel on each side, producing 69 layers for the Damascus look.
- The handle is constructed of FDA-approved black canvas-micarta, an odorless, enormously durable material made of resin and linen that will last decades.
- The end of the handle is stainless steel, which gives the knife outstanding stability.
- Two stainless steel rivets fasten the handle tightly.
- Product measures 13-1/4 x 1-3/4 x 3/4 inches.
- Manufacturer recommends Yaxell Ran knives be sharpened with the Yaxell RANSHARP sharpener (sold separately), a Japanese water stone, or a diamond steel honed for sharpening.
- All Yaxell merchandise is fully guaranteed against defects in material and/or craftsmanship.
- "Ran" means "the excellent" in Japanese.
- Yaxell - combining the best of advanced technology with unsurpassed Japanese blade knowledge and expertise handed down from generation to generation for centuries.
|High-carbon stainless steel blade; resin and stainless steel handle
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Customer Service Sucks
Posted by
NEW YORK, NEW YORK -- My apt had been painted so I was still in the process organizing my living room when my sofa was delivered. I subsequently noticed that there was a small damaged spot on the back of the sofa behind the pillow (the nap was missing). I phoned customer service and was referred to the Goof Proof Protection plan that I had purchased.
When I called them I was told by their representative that the coverage doesn't start until the one year warranty has expired and that I should call customer service again. And that Bob's is always trying to get out of honoring their warranty. I phoned Bob's again and was told that since I hadn't reported the defect within the 3-day period there was nothing that they could do to remedy the situation. The representative also implied that I should create a story about accidental damage to get it covered by the Goof Proof plan.
When I told her I wasn't comfortable lying about this she told me that there was nothing that they could do for me. Unfortunately this is a lesson learned. I will not be a repeat customer.
Company Response 06/07/2013:
That doesn't sound right to me. I'd be happy to help. Please send your order info to firstname.lastname@example.com and I'll be in touch. Thanks, Eric.
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One thing after another after another
Posted by
WORCESTER, MASSACHUSETTS -- On March 15th, 2008 I got married.
The very next day, my new wife & I went to Bobs Discount Furniture for our first big purchase as a newly married couple.
After meeting with a salesperson we rummaged around the selection of the beds & decided upon a "Bob-O-Pedic" adjustable bed. We tried both the plus & firm mattresses & bought the firm. The only issue was that it was back ordered & wouldn't be in until the first week of April 2008.
We got a call soon after with the news that one was available & would be delivered that week. When I spoke with the store I reminded them that they needed to call my cell phone & not the home number when the delivery people were on their way. These instructions were outlined on the invoice.
A couple days later I just happened to be passing my home from a work errand to find the Bobs delivery truck at my house. (why didn't they call me?)
No matter, I was there & all was OK. I let them in. They took the old mattress & installed the new. They reminded me that it'd take a few hours for the mattress to soften up as it was cold that day.
That night we slept in our new bed. Or at least my wife did. I could not relax on the mattress. It seemed a lot firmer than the one in the showroom. I gave it a couple more days & after getting little sleep & a sore back we went back to Bobs to exchange it for a plush version as well as the non adjustable as neither of us used that feature.
So April 10 of '08 we went back to Bobs & did the exchange. I tried & retried the plush & firm & decided that the plush was best. JUST in case, we went with a dual that has a plush & firm half.
They said, however, the king size was back ordered to May 20th. So we decided to wait for the new one to arrive & just keep the queen automatic until then.
By this time I had started sleeping on the floor on a roll up spare mattress.
Fast forward to May 13th 2008.
I called customer service to see if the new king size was still going to be available on the 20th. She said "Oh we have those!" I said, "when were you going to call me to deliver it" Basically since I was in there the 20th, they were going to wait.
So I (again) double checked that they delivery people would do the one hour call ahead to my cell number & she read back the number I'd originally given.
The next day, on the 14th of May, I got an automated call from "Bob" about a scheduled pickup on May 15th between 2:09PM & 5:09PM on my cell phone. "yay" I thought, "they remembered!"
No they didn't.
On May 15th, 2008 I got a call from my neighbor saying that there was a Bobs Furniture truck at my house with people & mattress walking around. This was 2:11pm.
Since I work 15 minutes from home I left work & headed there. When I got there @ 2:28PM & the truck was gone.
I went inside & on my answering machine was a call from the Bobs delivery people telling me they were almost at my house. There was also a call from the Bobs warehouse saying that I'd need to reschedule.
I called customer service was told that once the truck leave an address, it can't go back because it has other deliveries to make on time. When I pressed, she said she'd try to get the truck to go back since by this time it was only about 20 minutes away. When she got back she told me that the truck was already back at the depot & was done for the day.
I then asked her why I didn't get a call on my cellphone as was outlined in the instructions. She told me that that phone number wasn't anywhere on the invoice. "then how is it Bobs called me yesterday at that number?" She didn't answer.
So I spoke with her manager.
She was even less helpful. I was more upset that they didn't call my cell then missing the delivery. But she promised that they'd be back tomorrow (May 16th) with the bed & would "absolutely" call my cell phone.
May 16th, 2008.
I was at lunch with some co-workers & I thought, "I'll call the house just in case" I called & wouldn't you know, there was a message from the Bobs guys saying that they'd be at my house by 1PM. I left the restaurant early & got to my house at 12:58 and waited.
And waited.
And waited.
At 1:30 I called customer service about the delivery time because for some reason the on-line customer tracking didn't work. The lady said they they had two more deliveries before mine & should be there soon.
I waited until 1:45PM & I had to get back to work.
I left a postit on my door saying that I waited until that time & to call my cell. I was half-way back when someone called from Bobs saying that they were at my house waiting for me.
I asked why they were so late. "deliveries, you know?" No apology. But that's OK.
I called my boss as I headed back to the house.
I was pulling up then they were unloading. My new, $1400.00 mattresses were on the ground. I thought since they were in plastic, I'd be OK, right?
They brought them in & were struck dumb as they say the still un-retrieved queensize bed that they were supposed to pick up. So they left my new mattresses outside (did I mention it was starting to rain?) & brought the old mattress into the truck.
They put the king size on the floor & I inquired about something. "Where's the frame?"
So they called the depot & I heard over the Nextel that it was still on back order & then it was that I never ordered one with the bed.
That part is true. I looked at the invoice & there was no frame there. However, one wasn't offered either. So my new bed is on the floor.
Later that afternoon my wife calls. "This mattress is filthy!"
Indeed, there was wet grass stains & leaves & mud on the ends of the mattress. "probably from where they dropped it in the yard" I said. I was so elated to finally have the new bed I didn't even think to look at the mattress. But there were holes torn into the plastic letting them get in that condition.
My wife called customer service about this & they basically did the same thing with me. Didn't listen, didn't really seem interested in helping. "we can get another mattress our there on Tuesday but there will be a delivery charge." My wife felt that unacceptable & felt that we shouldn't be responsible for a delivery charge for an abused item.
They told her that "they'd look into it & they'd call back"
They did, a couple of hours later but all they did was move the delivery to Monday, but they'd only bring the delivery down to 50%.
I personally don't think we should be responsible for the mis-handling of their delivery people. I also felt that their delivery persons weren't professional. One spent most of his time on his cell phone arguing with someone & quite frankly didn't fill me with confidence in my purchase.
The customer service people were an entirely different story. They were more interested in getting off the phone than actually helping us. They wouldn't listen & had the habit of talking over my wife. At one point told her to "calm down" when she started getting angry.
In the future, I think I'll spend the extra money on a company who actually appreciates their customers. I myself work in the services field & I'd be looking for a new job if something like this happened.
We'll never shop Bobs ever again.
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Bill on 05/04/2013:
this was helpful and seemed all true.. I will not shop at bobs because of this poor husbands and wifes nightmare withe Bobs
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Terrible products, Poor Customer Service, Goof-Proof a Scam
Posted by
MANCHESTER, CONNECTICUT -- I bought a complete living room set for my home, I bought a sofa, two chairs and a three piece table set.
When I first received the tables they were delivered damaged. The coffee table came dented and there were screws sticking out of the legs of the side tables. The screws actually scratched up my floor. It took them 3 months for me to get tables, and the only reason we go tables was because we had to go in and reorder new tables. The originals were on back order and they told me it could be another 2 months before I got the tables, but they sold them to us anyway.
Now less than two years later, the sofa I bought is falling apart. The couch has sunken in and collapsed and the arm is broken. There are no young children in my home and it was not abused. When you touch the right arm of the couch you can hear the wood cracking. The cushions can not be sat on because they are sunken in. It is almost like the foam or whatever is inside is decomposing. There are springs sticking out of the cushions as well. We no longer can sit on the couch.
I bought the goof proof and was told at purchase that is covers everything. They will repair it or replace the furniture if it can not be replaced. I went to Bob's stores and told them what was happening, and that I had goof proof. They told me it only covers small rips and stains, which is not what the salespeople tell you. They sell the goof proof as the ultimate additional coverage. The salesmen told me that it is additional manufacturer coverage, as well as it covers all additional stains and damage caused by anyone even pets and kids. So they told me that I should call Bobs. I called them today and they told me that goof proof does not cover the quality and that Bob's only gives a one year warranty. There was nothing they were going to do. The couch is collapsing from poor quality and there is nothing I can do.
They sent a Bob's technician to my home anyway, and the tech guy walked in and told us that this couch is crap, he has been on many calls about this couch and couches similar to it. I called Bob's and they said they can't help us that the warranty is up, call goof proof. They even told me what to say to get Guardian (Goof Proof Company) to come. The guy came two months after my initial call, and the guy was at my home for 5 minutes, and also told me that this couch is garbage. He took pictures of the collapsed arm, and the cushions. He then told us Good Luck getting something done, Guardian will only cover small stains and burns and not manufacturer's defects. So essentially we are out of luck, We now have to buy another couch to replace the one I bought 1 1 /2 years ago.
I was planning on buying a dining room and bedroom set from Bob's. Thank Goodness that the couch fell apart and Bob's poor quality and was shown to me before I dropped another 2500 at Bobs. I will go someplace else where I might spend more initially, but will not have to drop more money every 1 1/2 years to replace the cheap garbage I already bought.
Update: As predicted, Goof proof will not do anything for my couch, and I am currently shopping for another couch. Bob's furniture is made to last 1 year, just to get past the manufacturer warranty. DO NOT BUY FROM BOB'S, and if you do DO NOT BUY THE GOOF PROOF, it is completely useless.
Company Response 08/07/2013:
I'd like to help. Please email me at email@example.com with the name, address and phone number associated with your account.
Thanks, Eric.
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Mislead by Sales Rep With Buying Goof Proof
Posted by
SOUTHINGTON, CONNECTICUT -- I recently purchased a 6piece sectional from Bobs in light brown suede. My fiancé and I were hesitant with buying suede because we have a 2 yr old. We voiced our concern to the sales representative and he then introduced goof proof. After telling us all about goof proof we thought hey we can't go wrong. The sales representative even gave examples like if our son took a crayon, pen or marker an drew all over the couch it would be covered or if his cup leaked and left a stain.
So we said well you can't go wrong lets do it. So we purchased the sectional which we found out was not in stick until the following month and we spent the extra $99 for goof proof... The couch ended up being delivered in almost 3 different deliveries they had kept saying that certain pieces were still not in... My fiancé was frustrated at that point and we should have taken that as a sign to just cancel the whole order.
So about 2 months after have the couch one day my son gets his hands on a black marker and scribbles all over our storage ottoman and the wedge console to the couch.. My fiancé was upset at the time and I wasn't so much. I was like hey I will just call goof proof that's what we brought it for right... It was a weekend and goof proof was closed so I used the cleaner that was given to us at Bobs which after scrubbing for quite a while got most of the marker out.
So a few days later I called goof proof I was on the phone for about 20 minutes before anyone assisted me. I told the representative that I needed to file a claim. He asked what happened and what was damaged. I told him which pieces they were and that it had marker and pen and my son had drawn on the couch. The representative then tells me how many marks are on each piece. I thought he was joking but nope they want you to count each mark dots and all. After counting each mark line and dot on each piece he put me on a brief hold. Only to tell me when he returned that it was not covered due to marks greater than 6inchs and being excessive in markage.
I was speechless I asked him why wasn't it covered he said because it didn't happen at one time. I was like were you here when it happened no..I told him the pamphlet says it covers marker and pen. He then says yes if it's an accident, how is a two year old scribbling on a couch not an accident. He said its more like if you sit down with a pen in your pocket or something and you mark the couch. when asked what does excessive mean he told me because you said there are about 20marks on the ottoman. I said we'll yes but only because I counted dots.
I mean really I told them they were full of crap and said some other not so great words and then hung up on them. I knew it was to good to be true.. I will never buy that crap again what a waste of money..don't buy goof proof no matter how good it sounds, that Bobs sales representative is full of crap.
Company Response 06/07/2013:
I'd be glad to see what we can do to help out. Please send your contact info to firstname.lastname@example.com and I'll be in touch. Thanks, Eric.
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trmn8r on 05/30/2013:
I rarely side with a company, but I agree with Bob's (Guardian Insurance) on this one.
Looking at the "Goof Proof" warranty, "ACCIDENTAL" is in bold and all caps. Also, it specifies in multiple places that coverage is for a "single incident". Single incident is not defined, but it isn't surprising that if a piece is marked all over that is excessive.
My guess is that the CSR skipped right over the "single incident" qualifier when selling you the program. He/she probably didn't care and wouldn't care if this situation was brought to their attention. If push came to shove, I'd agree that scrbbling all over a piece of furniture is not an accident on the part of the child - it is intentional.
Bob Cares on 06/07/2013:
I'd be glad to see what we can due to assist. Please send your order info to email@example.com and I'll be in touch. Thanks, Eric.
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"Goof Proof" Is Not Worth the Paper It Is Written On
Posted by
Good proof is not what was stated to me. I will try to summarize my experience with Bobs and with the "goof proof" warranty that they sell through guardian and Guardsman (formerly). We all know that we get what we pay for and that Bobs furniture is cheap but you figure the goof proof will save you when you need it. Not so in my case.
We bought 2 bedroom sets from Bobs in mid 2010 and a sofa love seat combo in 2009. All of the furniture now needs repair so we called Bobs. The 2010 purchased items are under warranty from Guardian and the 2009 sofas are under Guardsman warranty. In fairness to Guardsman, they have not yet acted on the claim and may very well agree to do the repairs (I will update this if they do).
Bobs sent a person out to look at the furniture. He tried to glue a piece of veneer back on the bed but it didn't work and now looks worse than when he started. We were told that nothing is under manufacturers warranty so we would have to deal with Guardian and Guardsmen. A few days later, guardian called to let us know that the glides on the bureau and the peeling veneer were "normal wear and tear" and "didn't happen in one single incident" so nothing is covered. I specifically asked the salesperson about normal wear and tear when I bought. From Bobs and was told that it was covered (they even showed me in writing where it was). Now there's a new story.
I noticed Bobs Facebook page showing an Eric Maurer to email so I did. Eric told me that they could replace the glides for $10 each and they wouldn't charge me labor costs. They would also try to re-glue the veneer. Not really what I expected but by this time it was all I could get so I asked him to order them. I soon got an email back stating they don't sell them anymore.
I'll never trust Bobs store again but I'm glad I learned this now because we are just starting to search for another bedroom and a living room set. I would have given them 1 star but the mattresses we bought are still good.
Our sectional from Macy's is still in great condition so perhaps we will start there.
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greg2013 on 04/25/2013:
After much trouble, they did refund the $400 I paid for the "goof proof" . Now I have to get the furniture fixed.
chris Normandin on 06/08/2013:
I was told any thing could happen to this furniture as long as I bought the protection I could stab it with a knife etc. and it would covered well my cat put its claws into the leather on the back I put a claim in an they denied they the claim what a scam they told me animals were excluded I read the pamphlet and no where is that stated don't buy from bobs they rip you off I will never buy from bobs again oh yea thanks bob maybe jordans is where to go
chris Normandin on 06/08/2013:
8 moonbeam ave Chelmsford ma 01/824
Mandy on 10/03/2013:
AGREED!!!! I bought the 'goof proof' and had a hole and my couch. They asked how it happened and I said I don't know. Then Ask me what I think could have happened. I said kids or dog I have no idea. As soon as they heard I have a dog they denied my claim. I am furious. I paid good $ for the plan
Brett on 11/13/2013:
Yup, avoid Bobs, you get what you pay for. They just denied my claim for my recliner that is now peeling apart on the headrest. Next time I'm spending the money on a real company.
Bharathi on 12/17/2013:
We bought a living room set. the bonded leather sofa ripped on the headrest. My husband mentioned he did not know how this happened to 'Goof Proof' and that is it. They said they cannot refund if we do not know how this happened. We have kids and we don't know how this happened. They said they cannot help. The associate on the phone was very rude.
Cg on 02/22/2014:
Goof Proof is a joke and doesn't provide any service to their customers. It's a shame that Bobs sells a protection plan that doesn't support their products. I will NEVER buy another item from Bobs if they do not resolve this problem.
amy on 03/17/2014:
Goof proof total waste of money!! I called on my living room set that I bought March 5, 2013. The chair cushion is bubbled up, and my children decided to color on the ottoman. I was told that the foam in the living room set is not covered, and since the ink is over 6% of the ottoman that is not covered either. Contacting Better Business Bureau may help!
L Duffy on 03/18/2014:
I will be contacting the Better Business Bureau also. Do not purchase warranty or furniture. I was told the same thing. You can have a screw driver in your pocket and puncture seat. Its all covered!!! The run around and hold times are crazy!!!!
Anthony on 06/21/2014:
I bought a sectional recliner combination from Bobs 8 months ago! After 5 months the right hand recliner collapsed,to the floor and stuck in the open position. I call Bobs to come and take a look as it was under a year old - they sent a technician who supposedly repaired the recliner! The repair that was made was crooked, and still leaning heavily towards the floor. I called Bobs back again as it was getting worse and worse and leaning even more towards the floor.
Guess what, I got the original tech back at my home that did the initial repair, only to say that there was nothing wrong with the end recliner, just the usual normal wear and tear ! This is ridiculous I told the tech as we looked at the heavily leaning recliner. Next he asked to use my home phone to call the store (I thought to have them replace the piece) but no he told the office that it was normal wear and tear and then put me on the phone to hear the same story. I told the lady on the phone that I wanted the recliner replaced with a new piece just like what I had purchased! The responded by telling me that they back their techs up and I wasn't getting anything. I told the lady that I intend to sue them in small claims court - they didn't appear to care, so Monday morning I'm going to take the day off work and file a small claims suit against Bobs stores in Suffolk County for the cost of the recliner plus my days pay and any other expenses that I might incur from this damaged product suit!!
Patricia lawrence on 08/08/2014:
Awful my pub set is bought not even 2 years ago. The leather in the chairs is splitting , button falling out. Mind you just myself and hubby using this set. Goof proof is a laugh . The sent someone out he just left. Wouldn't replace nor fix my chairs. Spoke to the supervisor said the best they could do was charge me almost 40$ for parts and 80 for labor. Couldn't believe this. Bad enough the goof proof is useless and I had to pay for the part plus the labor.
I've delt with a lot of furniture places. They were Macy's lazy boy etc. the always took responseabity for the products they sold. This place is just fine when u buy but not if your furniture is falling apart. Bad bad company and never buy from them again.
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Poor Quality Furniture and Terrible Customer Service
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WAYNE, NEW JERSEY -- I went into the store and was helped by a representative name Mitch, he was truly a genuine guy, though he insisted several times that I purchase the delivery and setup for $100. I decided that I would pick it up at the Secaucus warehouse and put it up myself and save that extra $100. Mitch said that the table would be ready to be picked up in 2 weeks. At the warehouse, the guys loaded the set in my truck and told me to sign on this paper for having picked up the table. I signed.
After one week of bringing home the table I had the time to put it together. On opening the box I realized that some pieces were black and others were brown. Also the paint on the top of the table was smudged. I called customer service. The representative said that she would have to send a technician out to my house to verify my complaint. This took another week for the tech to come to my house.
When he came, he was expecting to see the table mounted up. Since it was in the box, he refused to open the box to see the problems. I opened the box for him. He called customer service and made a report that the table has to be replaced. The representative asked to speak with me, she said that the table is in back order until May 09, delivery would be May 10. I asked for a refund because I could not wait that long. She said that they couldn't refund me because it has been more that 24 hours since I picked up the furniture. She said that I was supposed to open the boxes in the warehouse and make sure all is well before taking it home. I told her that would have been impossible, how was I supposed to repack a table and 6 chairs back in the boxes to bring it home and bring it up to the second floor.
I had no choice but to wait to May 10. In the meantime, I went back to the store in Wayne, to verify that the table was indeed all black. As usual I was bombarded by a representative to help me. The rep's name is Arif, after telling him the issue at hand, he said that is what you will get for not paying for delivery and that this should teach me a lesson to always pay for delivery and service plans, whatever I buy.
I asked him, if I was wrong to pick it up myself and save $100. He said yes I get what I don't pay for. I asked him, if he would pay for something that he could do himself and he said that it is better to pay. I have no idea how a person working at a furniture store could afford all these service plans out there.
The table in question was creating a problem, I had no space to walk around. I called up and asked them to come pick it up while I wait for the new one. The representative sent for it and also had the brown pieces replaced. On May 10, the guys brought the table, they refused to bring up the new table since their paper work was saying that they have to pick up the old table and brown pieces before giving me the new table.
I have to say that I would never buy as much as a button at this store. Apart from the attitude from Arif, the customer service does not note the complaints on the account as is should.
Please do not waste your time going to this store.
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Quality and Service Sucks.
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MONMOUTH JUNCTION, NJ, NEW JERSEY -- My fiancée and I went to BobâÂÂs Furniture Store in Monmouth Junction, NJ. We were looking for bedroom furniture, consisting of a dresser and wooded bed frame, a mattress, a box spring and perhaps a computer desk and chair on 3/9/12. We were helped by the office manager, Kalen, which she was able to find the furniture pieces to our liking. We specifically told customer service there, that we will have the bedroom furniture, mattress and box spring to be delivered on 3/16/12, while the computer desk and chair to be delivered at a later date. We needed time to have that specific room prepared for that computer desk and chair.
We received the items as promised on 3/16/12, but they also delivered the computer chair in that delivery against our instructions. Since we were so concerned about the bedroom furniture, we made sure those items were in working order before the delivery men left. Everything was fine with the bedroom furniture.
Since the room was not ready for the computer chair and desk, we left the computer chair in our living room for the time being. My fiancée did notice about a week later that the black computer chair was defective. There was chipping on the front arms of the chair, a hairline crack in the back of the left arm, and the arm sawed off and sub standardly screwed in, which caused it not to be flushed with the back part of the chair.
Since this chair was black, it was hard to see the defectiveness of the product. I called customer service to cancel the computer desk. If the chair is in this quality then, the desk will probably be in the same type of quality. My fiancée then called customer service, and since we did not call within the three day window, they could not give us a refund. A tech person must come out to determine that it is defective for us to receive any store credit. Two weeks later the tech came and told us that it is defective, but the arms can be replaced. We did not want it. What is the sense to have a computer chair without the desk? So we had a schedule a delivery man to pick up the chair on 4/11/12 to get the credit.
While this was all going on, we advised customer service that we had a comfort issue with the mattress. We tried the Bobby Bear Euro top mattress in the store, and it felt fine, but unfortunately, it did not translate well in our home. I would wake up in utter back pain ever night for the first week. Customer service advise us to call on the thirty first day to get an exchange. Since this would require another tech to come in to determine the defectiveness of the mattress probably in two weeks, we asked customer service to pick up the mattress. They said they can do it, but the delivery men must call them to get confirmation. They did, and speaking with a customer service, I was told to call the store to order a new mattress. I called later that afternoon, and was told by Jason at the store that they do not have the mattress. I then called around 8:30 and they finally gave me credit for the mattress and chair. Unfortunately, since I return the item, I must pay $39.95 delivery charge for the new mattress then the difference of the new mattress in the amount of $110.00.
Being that it was late and I was tired from a long day at work, I put it on my credit card. I decided to speak with Jason R., the sales representative that helped picked out the new mattress, the following morning due to all the aggravation that I went through. I wanted something for the inconvenience. He told me some bull that the price is already a discounted rate and Bob does not give any refund. Jason was boasting that the Bob provides great quality at a great price. He was saying that Bob's Furniture is the best and urged me to buy their stock, since they are going to expand down South. Jason claims to be the disciple of Bob's. I was ready to hear in his next sentence, that Bob will be parting the Red Sea next week for everyone to see. Please, Jason, stop the bs. Bob is a store with horrible service and crappy furniture. I will never get anything at Bob's again.
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BigAl on 04/13/2012:
You did have some problems but from your report I think Bobs Furniture treated you OK.They did not have to take the chair or the mattress back but they did.
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Very Bad Quality, Not Great Customer Service!!!
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LYNN, MASSACHUSETTS -- When we relocated to Lynn, MA we took a trip to several furniture stores in the area to see what they all had to offer. After looking at a couple stores we decided to go with Bob's Discount Furniture. They had good prices and the look and feel of the furniture on the showroom floor was good.
We ordered a sofa with a chase, coffee table set. A Kitchen Table with 4 leather chairs and a Bedroom set that consisted of a Queen size bed with 2 dressers.
The delivery of the merchandise was just horrible. They could not get our box spring or our sofa to fit up either of the stairways leading to our apartment. They said that they were just going to take the stuff back to the store. I stopped them and said why can't you pull it up over our deck balcony. They said oh we are contractors driving a bobs truck. We do not have insurance so if we get hurt we are liable. This is understandable so I told them to leave the furniture and we would get it up ourselves. The bad part is that they had to deliver our dresser 4 different times. The delivery people were not gentle with the merchandise at all. They scratched 2 of them on the way up. The 3rd one looked like it fell from a fork lift or something as one of the corner feet was just crushed. After the fourth delivery we finally got one that was not all scratched up.
We had an issue with our sofa and bed. The cushion in the sofa was flattening only after a few months. The guy fixing it stated it was a manufacturer defect as they did not fill that particular cushion enough. He filled and it is great.
He looked at the bed and said Oh the guys who installed it did not install it properly which is what led to the issue, your bed-rails are bent.
They ordered new rails and were here a few days later to fix it...
The first time fixing it overall took a week and a half. All this time we are sleeping on a bed where the box spring falls through the rails.
After they came and fixed it the box spring continues to fall through, even more now than before. I think that is due to it falling through so much it is just wearing it down.
I called in and again they stated oh well we cannot get someone there to look at the bed for another 2 weeks. I was enraged and told them that it is not good enough. Demanded to speak to a manager. After arguing with the woman for a few minutes I said look I want to speak to a manager will you please transfer me before I get even more pissed off. She said hold on. About 15 minutes later she came back telling me she could not get in touch with anyone.
She would send off an e-mail and they would respond within 15-30 minutes. She got back to me and said oh we can get there sooner... We'll be there in 4 days (rather than 2 weeks). I said that's fine.
After another night of the box spring falling through I decided to take the box spring and mattress off and inspect myself.
I found that the wood frame on the box spring is broken, the wood rail on the bottom of the box spring pushes inward allowing it to fall through the rails. I also noticed that the fabric on the box spring is cut up from sliding through the metal rails.
I called in to customer service and said the issue is the box spring. I have looked and the wood is broken, can you have them just bring a replacement box spring on Wednesday rather than coming to inspect it and making me wait even longer for the replacement.
The woman told me they could not do that and that policies require they inspect it before any replacement part is delivered.
I am currently on hold waiting for a manager (about 20 minutes on hold now).
I am so sick of the issues we are having with the furniture.
All of our issues so far include
1.) Button fell off leather kitchen chair
2.) Couch Cushion flattened
3.) Box spring falls through bed rails
4.) Dresser Drawer guide bent
5.) Dresser handle broken in half
I just got off the phone with customer service and to my surprise this customer service agent was able to make something happen. They are going to fix the other issues that we are having aside from the bed on Wednesday. I'm sure they will just come and inspect and then have to order the parts but those are issues we can live with.
As for the bed they no longer carry the mattress and box spring set that we have. They are going to have us go into the store and choose another set that we like and they will swap them out.
I went into the store the same evening that they told me to and asked to speak to a manager. I told them what the situation was and they said oh then you don't need a manager you need a sales associate. I went along with it as they had the credit slip in their hand. They took me to the mattress area and said take your pick, you just have to cover anything over the cost of this credit. I looked at the sales associate and said no... I want a comparable set. I do not want to pay anymore than I already have. They explained that they no longer carried the set I own. At this point I was getting frustrated and pissed off. I demanded to speak to a manager. The manager Jeff came over and asked how he could help. I explained the situation to him and told him that I was not going to pay another dime. I said it is not my fault the thing is broken, I did not set up the bed. The reason it is broken is due to them not setting it up properly. With my frustration level Jeff wanted to get me off the sales floor away from all of the other customers. A good decision from a managerial stand point. I went and sat while he did his thing.
A few moments later he comes to me and says oh well the set we have is the replacement for yours. You got yours in a bundle which made the cost less, they are theoretically the same price it's just an even swap out. He tried to calm me down as I was angry from the run around that customer service had been giving me, telling me I had to sleep on a broken bed until they could come look at it (2 weeks time). He tried to tell me that oh we are booked out that far. That is the point when I said well maybe you need to prioritize your work orders. Understandably that would make other customers upset because they could not get their dresser fixed due to them having to fix a bed which in my opinion is a higher priority. When he said that I kept my ground and said then maybe it's time you start hiring more employees if you are backed up by 2-3 weeks.
All in all the manager did what he could to keep me happy, he set a delivery date of today. I have been here all morning and I live in an apartment building. There are 3 floors with 3 apartments and I am stuck in the middle on the second floor. I started to wonder where they were when they hit the end of their 3 hour window so I called in to get some information. I was calm and cool on this call. When they told me they have been here twice and described my building to a T I said I have no doubt that you have the right building. When can you get them back here. They responded not until Friday. That is not OK with me because I told them last week I am going out of town all next week. What is common sense when you arrive at an apartment building? Do you knock on the front door or do you ring the doorbell? Do you even think of trying both doors on the building? They noticed the broken rain gutter so they would have noticed both doors.
The person they have on their team that comes and fixes issues with your products had no problems getting me as he had to come fix a dresser drawer and the button for my kitchen chair. So why did the delivery team not get me? Well because they must be idiots and were knocking on the front door which is a hallway!!! Not once did they ring the doorbell or honk the horn. Better yet why did they not call and say hey bobs is at your house, can you let them in. They have done that in the past. The last time the guy who fixes the products came they called me and said he was there.
I called the store back and talked to Jeff. I told him who I was (I think he knew immediately due to how we met the other night). He asked what he could do for me and I said "Look we are going to have a problem here. This is the situation." I explained it to him and he asked if he could see what could be done and call me back.
The service (or lack thereof) is really starting to get under my skin. I swear if I have to take the mattress and box spring back to the store myself and get the new ones I am not going to be very happy! (I have been told this is not an option all of their merchandise is warehoused in Connecticut YAY!)
I just got a call from Jeff and he said that he sent an e-mail down to the delivery managers. He is trying to see if he can get them back out here today and just wanted to update me on the status. He will call me again when he hears back from them.
I got a phone call back from Jeff and he assured me that the merchandise would be re-delivered today by 3PM. He also stated that the service technician that was here today to fix my other furniture left notes in my account asking how the delivery people could not find the doorbell. That made me laugh lol. At about 2:00 PM we got a call from a woman asking if the delivery team had been there yet. We told them no and they said they were going to find out where they were. At about 2:30PM our phone rang, when I said hello they hung up. It was not a number I could call back as it was a generic number so I would have no clue who to ask for.
At about 3:00PM I called the store to get in touch with the manager Jeff. It was not surprising that he had left for the day. I asked to speak to the highest ranking person in the store at that time. They transferred me to someone in Connecticut!!! It was the person who oversaw all of the trucks. So they sit at a computer and watch the red dots to make sure no one is messing with the dots. After arguing with them I asked to be transferred to the store. I once again asked for the highest ranking manager. I got someone named Ryan or Brian I really could not understand his name as he said it. He was not foreign I was just so irritated by this time that my brain probably did not process it properly. He said he was in the office with Jeff and the last they heard was that the merchandise would be delivered today. He would call and find out what was going on. During the time I was waiting for him another guy called from somewhere in Connecticut. He was trying to set up the delivery for Friday. I told him that it was not acceptable that they needed to be back out here tomorrow morning. He stated that they needed another day and a half notice because our merchandise would have to be re-picked from the warehouse..... WHY???? I asked if the incompetent delivery people damaged my merchandise once again. Why else would they have to re-pick new merchandise? The guy said he could not state the condition of the merchandise (although now I realize it is probably because he hasn't seen it). I said sure you cannot put your foot any further in your mouth than it already is. As I was fighting with him the manager from the local store was beeping in on my other line. I switched over and was talking to him for a moment. I did try to pull it into a 3-way so I could yell at them both at the same time but it did not work because I wasn't the one who initiated the second call.
Long story short I got shafted once again. They say there is nothing they can do until Friday. Though I am told that I will be compensated for this. I asked the Manager how? Store Credit! I said why would I spend anymore money at your establishment. He said "Yea I know it's a catch. Honestly I don't know why you came back!" I said I did not "come back" I am just trying to get merchandise replaced. Every time I turn around I am struck by incompetent people who are employed by Bob's. The manager really had no idea what to do and he stated that. He said "Sometimes customers just fall through the cracks, unfortunately you are one of them. I don't know what to tell you in this case, I don't know what to do." I said what to do, get me my furniture here tomorrow. Oh well we cannot do that he said.
This whole experience has been horrible. I felt like saying just give me the best mattress you have maybe after sleeping on that my attitude towards Bob's would change. I doubt it though. Even that mattress would probably have something wrong with it only a few months after ownership!
Now I have to waste my day Friday waiting for them again to deliver merchandise.
Well Finally we had some competent delivery drivers, however someone at bob's did not do their job once again. No where on the drivers papers did it state that they should call ahead to make sure I was home. Today is a hectic day for me and they got *lucky* that I was here. They were supposed to call ahead so I knew when they were coming.
Anyway After 3 weeks of fighting with this thing I finally got the merchandise in place. I called and talked with Customer Care only to be insulted. The woman said I am so sorry for your inconvenience you have had multiple times. I am willing to issue you a $50 gift card for this reason. I was insulted at this point. I paid $2761.50 for furniture at their store and even paid a delivery fee of $199.99 for them to offer me a $50 credit. How much more are they going to insult someone. I told the woman that $50 was not going to do anything because I could not buy anything at the store for $50 without having to yet again spend more money out of pocket. If they wanted to do something to compensate me they could call back with a better offer. I doubt I will hear from them at all.
I cannot believe that I paid $199.99 just to have all these issues with the initial delivery and the second delivery. I also kick myself for buying furniture from a company who does not value their customers. If Bob's wants to do something they can provide me with a mattress and foundation upgrade free of charge. The last 3 weeks of sleep has been really rough and a good night sleep would do me good.
If they do not wish to do anything about this situation I will be filing reports with the Better Business Bureau and also with the Massachusetts States Attorney. Maybe I will also take it to a public forum such as the newspaper or TV to tell the story about the issues I have had who knows....
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sarahnkrystal on 10/07/2008:
It sounds like they did a good job fixing your problems
jcrawford on 10/08/2008:
please read the update!
jcrawford on 10/08/2008:
I will be updating this again in a bit, as I was promised that they would deliver today they will not be doing so, making me wait even longer. I will update this soon. I am waiting to hear back from another store manager as Jeff has gone home for the day.
jcrawford on 10/08/2008:
update left, hopefully there will only be one more update when I have my furniture
Xyooj on 12/04/2008:
Thanks for your review. My wife and I are in CT and Bob's furniture was on our shopping list. Now it is not. We just bought a house and need to furnish it. Saving a little money is not worth the trouble.
jdg78 on 01/05/2009:
It sounds like you have had a horrible time, but I am just curious, I have also purchased 3 rooms of furniture at Bob's. In June of 07 I purchased a dining room table with 8 chairs for $800 and yes the screws come loose in the chairs sometimes but for the price it is still very well worth it. I also purchase a complete bedroom set for $2800 and have no problems. The delivery was fine nothing special but they came and went when they said they would. I just purchased my living room set and only being a week in everything is fine. I found that the advertised cheap furniture is just that cheap but our again with the living room set it was in the $2800 range. If you purchased 3 rooms for $3000 then it seems you may have gotten what you paid for. I priced out other comparable living room furniture and it would have cost over $5000 anywhere else. Did you purchase all of the cheapest items they sell?
old fart on 01/05/2009:
I find it hard to fathom how you could give credence to a business named "Bob's furniture"...
That is like putting your money in "Joe's Savings and Loan" or going to "Al's medical clinic"...
Anonymous on 01/05/2009:
lol old fart!
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Terrible Service and Products - Don't shop here!
Posted by
SOUTH PORTLAND, MAINE -- My wife and I purchased a very expensive couch with recliners on all three partitions, made of all leather. We purchased a coffee table, a bed, the so-call box spring and a bed.
The first queen size bed that we had was literally two feet longer than the mattress and box spring. I spent literally four hours trying to speak with customer service and never once got through to a human being. Eventually I got fed-up and went back to the store who told me that nothing was wrong and it's the way it was made. I argued and finally they agreed to send a replacement out. We had the same issue on the replacement frame. We went around again on this, but this time I was smart enough to go directly to the store. We spent more money for a different model, which thankfully, did fit better.
Within the first three weeks of having the bed and frame, the frame gave way and broke at the bottom, as they make the entire edge support with pressboard and don't use screws long enough to even hold it on. The mattress already has impressions from our bodies after a bit more than a year and the box spring is basically a cardboard box (if you buy it, check for yourself). We replaced ours today with a Sleep Number bed and it was well worth the upgrade for $1600.
The middle partition on our couch broke within three weeks and we can't even recline it anymore. We didn't bother trying to get this fixed as it isn't even worth the hassle.
The coffee table...yes, this too is junk. Within just a few days the wood started breaking simply from pressing against it. It isn't made of real wood, but just holey pressboard all over.
In total I believe we spent just over $3000, and to be honest, I wish we had spent the extra $2000 for quality products elsewhere. We advise all of our friends and family to avoid shopping here, and if you are reading this too, you have been warned, stay away!
You can't even say you get what you pay for, because in my opinion, the products are not even worth what they charge. Happy shopping!
Company Response 06/11/2013:
I'm sorry to hear your purchase isn't holding up as expected. If you still have this merchandise I'm sure we can address these issues for you. Please email me at firstname.lastname@example.com and I'll be in touch. Thanks, Eric.
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Sue Tuck on 05/29/2013:
Bob's is nothing but a sh@tulle, stay away. they sell junk...
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This company provided horrible customer service after having delivery issues on four separate occasions!!
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ORANGE, CONNECTICUT -- This company provided horrible customer service after having delivery issues on four separate occasions. I purchased a bedroom set from Bob's Discount Furniture in Orange, CT, which came out to a little over $2,000.00. To say that I am livid and unsatisfied about the service I received is an understatement. The movers came out on 1/18/13 with TWO headboards and NO footboard. So instead of thinking I would be sleeping on anything other than the floor was silly of me. On top of the warehouse sending out the wrong equipment, the movers barely spoke English and were ridiculously incompetent. Of course, after calling customer service I had to wait another couple days to have 1 headboard and 1 footboard sent out. THE SECOND DELIVERY consisted of another set of immigrants NOT having the hardware (the screws) to put the headboard together. THE THIRD TIME, they actually brought the headboard screws and assembled it, only to find out that the nightstand which was in the box the whole time (since the 1st delivery) was completely broken. The whole back was in pieces. THE FOURTH TIME was when I finally received all my furniture in proper order, which was 1/29/13. The whole experience was the worst I've ever had. The customer service agents and managers offered a $100 credit after the second delivery, but after the 4th, I demanded more since I had to take off or come into work late. I was only compensated the delivery charge of $169.99 and that was supposed to be "sufficient" for a set that I spent over $2,000 dollars on!! On top of losing money from work, the customer service was atrocious. So rude and only told me what I wanted to hear (ie: We'll call you back in 24-48 hours and never did). Between every delivery, it was such a hassel calling and waiting or being hung up on or promised that I'd be called back but wasn't. I was so foolish to think that Bob's was the better option because they were more affordable than most. I recommend possibly spending either the same amount or a bit more and going with Raymour and Flannigan or some other reputable furniture store. Please take my advice and stand clear of this HORRIBLE, HORRIBLE place.
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Bob Cares on 02/26/2013:
I'm sorry to hear about your deliveries. I'd be glad to investigate. Please email your contact info to firstname.lastname@example.com. Thanks, Eric.
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Intervention: (S01.Ep.06) Travis & Matt DVD
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- Format: Color, DVD-Video, NTSC
- Rating: Not Rated
- Number of Discs: 1
- Run Time: 50 Minutes
- Region: Region 1
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From Walt Disney Studios comes an animated comedy set in the great city of New Orleans. From the creators of The Little Mermaid and Aladdin comes a tale of a girl named Tiana, a charming frog prince, and a kiss that leads them both on an adventure.
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Five homes have been evacuated in the Town of Malone due to flooding along the Salmon River. They sit on Lower Park Road which remains closed. And the situation could get worse. Our Barry Wygel tells us what homeowners are dealing with.
MALONE, N.Y. -- For Scott Lamica and his family, this flood is the worst they have ever seen. "There's about four or five inches of water on the floors, just a lot of water," said Scott Lamica, a Malone resident.
It became clear Wednesday, the Salmon River was threatening flood.
"We put a lot of stuff upstairs, we got stuff up on blocks the best we can," said Lamica. Town officials say they have known about the potential for flooding for years and they have tried to reach out to the state and federal government to fix it, but they have received no response. "A lot of it was caused by the sediment released in 1997 from the Chasm Dam," said Howard Maneely, Malone Town Supervisor.
Malone Town Supervisor Howard Maneely says the sediment has worked its way down the river and in places where the river was once 20 feet, it is now only four or five feet.
"We're on a list to be fixed, but we never move on the list. We're caught in the middle," said Maneely.
Maneely says crews worked as hard as they could to try and protect the homes along the river.
"We sandbagged around two homes yesterday," said Maneely.
"You can look over there, it's over the top of them now," added Lamica.
But the cold temperatures Wednesday night caused more ice to back up and the water overran the sandbags. And the situation is still getting worse.
"It's not done with yet. You see going back toward the Village of Malone it's getting higher and higher," said Maneely.
The town is working to prevent further damage to homes, but says the only fix will be warmer temperatures.
Town officials have blocked off Lower Park Street and advise no one to drive or try to walk through the flooded area, even if it appears to be solid ice.
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This week on Land of Lola, Kinky Boots star Billy Porter steps back and allows fans to meet the colorful characters inside the factory. Get to know all there is to know about life at Price & Sons.
It's the final episode of Lesli Margherita's backstage vlog at Matilda! See Lesli freak out over dogs, scare people and perform with the cast at JFK. Don't worry kids, she'll be back with another vlog...someday!August 14, 2014
Alysha Umphress sings on Seth Rudetsky's Sirius XM radio show and invites her friend Jeff Blumenkrantz backstage at On the Town to chat about their latest collaboration.November 18, 2014
Tony-winning musical Avenue Q is the hilarious and heartfelt story of a bright-eyed college grad who comes to New York with big dreams and little money.July 23, 2009
Josh Kaufman has won The Voice and now he'll be winning the hearts and minds of Pippin fans in his Broadway debut. Take a listen to some songs from the show and hear how rehearsals are going in this Broadway.com exclusive.October 27, 2014
Lindsay Mendez is one of our most-clicked stars of 2013! Watch her look back on the year that was.December 23, 2013
The Tony-winning musical The Lion King celebrated 15 years on Broadway with a triumphant performance and lavish celebration. Hear from the award-winning creators and current cast about why The Lion King is unlike any other show on Broadway.November 19, 2012
David Byrne and Fatboy Slim's new musical Here Lies Love is earning acclaim for its world premiere run at the Public Theater—and star Jose Llana dropped by to tell us why audiences are going crazy for it!May 21, 2013
It's back-to-school time, and Broadway.com is rolling out a series of tips from esteemed Headmistress Agatha Trunchbull (Christopher Sieber) of Broadway's Matilda for incoming maggots. Learn how to get good grades and stay out of Chokey!
See scenes from the new Broadway musical version of the beloved holiday movie Elf.November 12, 2010
In the final Lion King character study video, South African actor Andile Gumbi brings us behind the scenes as he transforms into the "energetic" Simba. Find out what similarities Prince Simba has to an African warrior.November 13, 2012
Take a video sneak peek at Broadway hot ticket This Is Our Youth, starring Michael Cera, Kieran Culkin and Tavi Gevinson, at the Cort Theatre.September 11, 2014
Talking up Keke Palmer, Sherri Shepherd and Judy Kaye about joining the ball at the Broadway smash Cinderella.September 11, 2014


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Xbox 360
This page contains Need For Speed: The Run Video Walkthroughs for Xbox 360 called "Playthrough pt60" and has been posted or updated on Dec 7, 2011 by DSPGaming. Let us know what you think of this Video by thumbs voting.
- Developer: Black Box
- Publisher: Electronic Arts
- Genre: Driving Racing GT / Street
- Release Date: Nov 15, 2011
- ESRB: Teen
Video Walkthroughs
Playthrough pt60
Watch this step-by-step Video Walkthrough for Need For Speed: The Run (Xbox 360), which will help and guide you through each and every level part of this game and also assist you to find all secrets and solutions to complete this game.
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Friday, June 5, 2009
Friday Discussion: Pet Peeves in RPG Products
Here's today's discussion question: What are your pet peeves for RPG products? Lack of an index? Typos? 40% of a source book of filled with interminable "edgy" fiction? Gimmicky mechanics? Preachy GM advice? Here's your chance to let loose! If you need to go Anonymous, I understand.
Have a great weekened, and Good Gaming!
27 comments:
- Mark Gedak said...
New systems that lack a sample adventure or detailed example of character creation.
- June 5, 2009 at 8:45 AM
- Robertson Games said...
Game systems where it's painfully obvious they're trying to blend trademarks and copyrighted terms throughout the rules themselves, to the detriment of the actual game.
- June 5, 2009 at 8:49 AM
- Aaron said...
Sample adventures are pretty high on my list, too (although I haven't included it in either of my RPGs, oops), but I only need an example of character creation if it's a fairly complex system - and if it is, I might not play it.
I think too much information on one page is a bit off putting, and I'm more likely to skip over it if that happens, and then I'll get confused in-game, and then I'll accuse the game. Yeah, I have a weird logic train.
- June 5, 2009 at 8:50 AM
- Gleichman said...
Self-Rightous PC content.
- June 5, 2009 at 9:08 AM
- Tripps said...
Bad layout/typesetting. Some companies (White Wolf, I'm looking at you) have a tendency to use way, way, way too many different fonts, changing layouts every for no good reasons and putting images behind the text. There are many RPG books that I've been unable to finish reading due to my head hurting.
- June 5, 2009 at 9:41 AM
- Ruel Knudson said...
Any kind of decent index or logic to layout. A book should layout by logical progression (i.e. Intro, Character gen, classes, skills/feats, eq, combat, extras (magic and other junk)), and an index should point my back quickly.
I also hate justification (i.e. "I wrote this rule because in reality..." blah blah I suck)
- June 5, 2009 at 9:45 AM
- Anders Hällzon said...
Terrible layout that's hard to read. CoC 6:th ed is quite gulity of this - backgrounds creeping under text, boxes with white text on black background, etc.
Long spiels about how THIS game isn't for those childish hack-n'-slashers that play D&D. Your game must truly suck if you have to denigrate others in the rulebook itself. Again, CoC does this.
Wildly varying art quality. Ars magica 4:th and 5:th are good contenders for this "prize". D&D 4:th is straddling the border (many artists) but is saved somewhat by the art directors (similar style, except for that guy with the CGI).
And yet I still like both CoC, D&D4 and Ars Magica. Funny that.
- June 5, 2009 at 10:12 AM
- Helmsman said...
The Character Level and his retarded inbred cousin, The Level-Based Hit-Point.
99% of all problems in gaming would be eliminated if the Level-Based Hit-Point had dried up on his mother's/sister's thigh.
- June 5, 2009 at 11:34 AM
- Geek Gazette said...
I want an rpg to have information in the order you need it. Learning character creation for a new system should be a 1,2,3 process and you shouldn't have to jump between several chapters that are no where near each other to reference things. The rules should also be clear. I hate trying to get a grasp of new rules and chapter 2 references something you need now, but it is located in chapter 7 (just an example). New gamers should be able to pick up the rulebook, and have everything in the exact order they need it.
- June 5, 2009 at 12:06 PM
- kelvingreen said...
1) "Here's an incomplete and broken sub-system for magic/tech/vampires/starships/psychics; in order to actually be able to use it, you'll have to buy another book."
If you can't give me something that works in the core rules, don't give me anything at all.
2) Indexes which don't work.
- June 5, 2009 at 1:53 PM
- kelvingreen said...
Oh, and...
3) No sample adventure.
- June 5, 2009 at 1:55 PM
- Jeff Rients said...
For large games the lack of an index isn't a pet peeve, it's a crime against humanity.
On the pet peeve level, most rulebooks have a photocopyable charsheet in the back. Some of those sheets do not have the name of the game on them. I hate that. Once at a local con I found a photocopies charsheet from an event earlier in the day. Woah! This game has a stat called 'Fu'! That's rad to the max! Too bad I couldn't tell what the name of the game was.
- June 5, 2009 at 1:59 PM
- HinterWelt said...
Lack of index, Table of Contents and/or proper cross-referencing. Grr.
- June 5, 2009 at 2:30 PM
- Robert Saint John said...
^ What these guys said.
What in the world is wrong with publishers who simply cannot include a comprehensive tabel of Contents and an Index??? You guys do know that Word will pretty much automate this task for you, don't you? It is the Number One sign of sloppiness and laziness, and I hate buying your product when you couldn't be bothered to include reference tools in what is, essentially, a reference book. It's one of those things that makes the game industry look downright unprofessional compared to other sectors.
Yes, it makes me angry. And I will call you (publishers) out and mock you for it in any review I do of your product. You will automatically lose 1 - 2 stars because of it.
Another peeve: doing PDFs and other forms of electronic media, and not embracing the features of it that distinguish it from the dead tree version. There is NO excuse for releasing a product as a PDF and not bookmarking it and providing internal hyperlinks to some extent when the document is over 10 pages.
Further, please wake up and note that there is, in fact, a difference between the way something looks on paper and th way it looks and works on a screen. You know all that fancy-dancy artwork and watermarked imagery that works when it's on paper and in color? Yeah, guess what, it probably doesn't work so well as a PDF. Why not actually try that out before you put it up on RPGNow?
A PDF is not the electronic xerox copy of a paper book. Stop treating it as such. If you want to justify the costs of a PDF, start taking advantage of its most basic features.
- June 5, 2009 at 3:39 PM
- Robert Saint John said...
I make typos when I'm angry. Sorry!
- June 5, 2009 at 3:40 PM
- clash bowley said...
I hate anything written by clash bowley. He's an idiot. He can't even be arsed to capitalize his own name. What a maroon!
- June 5, 2009 at 4:26 PM
- Zachary The First said...
Amen. It's why I've started the Anti-clash League. It was incredible how quickly our ranks filled, and how many people despise Napoleonic Warfare (especially with dragons) and Genre-spanning Space RPGs!
- June 5, 2009 at 4:34 PM
- Tim Shorts said...
Systems that with hold content to sell another book.
Systems that keep heaping garbage content to sell another book.
Writers who use the word 'whilst'.
The bad fiction that is supposed to be an example, but it's really not.
When writers think they can edit themselves. And in general poor editing.
- June 5, 2009 at 5:06 PM
- L. Beau said...
First, the runners up:
Typos: They're annoying, to be sure, but not a particular pet peeve of mine.
No index: Okay, the publisher is just begging for a class action lawsuit (and no, it would not be nuisance lawsuit.) This one is not the winner because it's too irritating to too many gamers to be mere "pet peeve."
Terrible layout: Less common than it used to be, IMHO.
Wretched fiction: Ooohh, a close runner-up, being both a thief of time and page-count. Hey game publishers, if I want to read fiction, rather than buying a game, maybe I'll just buy a novel or a collection of short stories?
And the Winner:
"Here's an incomplete and broken sub-system for magic/tech/vampires/starships/psychics; in order to actually be able to use it, you'll have to buy another book."
kelvingreen beat me to it! Instead of offering us an incomplete or unusable subsystem, just advise the GM to wing it, then proceed with your product-to-be-released-18-months-from-now sales pitch (or better still, spare me the excess marketing.)
- June 5, 2009 at 6:08 PM
- David Macauley said...
Games that are released full of errors, resulting in a continuous stream of errata and updated versions over the next year or so. Especially if I've paid good money for an original or early version, only to find out my copy is now incorrect.
- June 5, 2009 at 6:31 PM
Mongoose Publishing... are your ears ringing right now?
- June 5, 2009 at 8:47 PM
- njharman said...
Definitely fiction, major reason I've never been able to get into a White Wolf product.
I love play examples. As in "DM says, PC says" or examples of using rules mechanics. But can't stand long expositions about some jack ass character(s) that neither I nor my players created. We'll make our own stories thank you very much!
The very worst are narrated by an ingame characters; ecologies, almanacs, and gazetters often do this. If I want fiction I'll by a book, I bought this cause I wanted a game.
Visual fiction aka fancy scrollwork/background to every page. Hard to read, waste of time, visually distracting. You could of used all that color to make the product more useful and easier to read.
OGL content that is (purposely) vague as to what is open and/or makes the very absolute legally required minimum open content. Mongoose Publishing is the most egregious offender I've seen. Yeah, join the bandwagon and leech off the work of everyone else but contribute nothing back yourselves, yeah fuck you too. Guess how many of your products I've bought.
Things I love:
- sidebars
- use of color in layout. Mutants & Masterminds does an excellent job
- glossaries, pronunciation guides, timelines (for setting type books)
- thick paper
- products meant for 3-ring binders. Harn, oh how I miss you.
- things! handouts, artwork to show players, cards to puch out, wheels, faux tricorders, props and gimmicks of all stripes. Bring'm on!
- June 7, 2009 at 8:30 PM
- Tenkar said...
Non-printer friendly PDFs. Generally speaking, if it isn't printer friendly it probably isn't friendly looking on my monitor either.
Heck, while I'm at it, most game books with annoying art BEHIND the pages displaying rules and tables. Its distracting and not needed.
- June 7, 2009 at 9:40 PM
- Dave "Joyd" said...
I can read around typos. I'll eventually find something without an index, even if I don't like it. I'll glaze over bad art. I'll wince and suck it up as I flip past the dismal fiction. But the thing I just can't get around are (seemingly unintentional) ambiguity and contradictions. I'm counting these as problems with the product rather than with the system, because I'm assuming that the designers had one way or the other in mind, and it just isn't reflected in the product due to editing. This tops my list because unlike most things, these issues directly affect gameplay, and in particular they lead to rules debate. (I'm also no fan of the ambiguous rule's cousin, the rule that's not technically ambiguous but it written in a way that causes people to frequently misread it.)
- June 10, 2009 at 11:16 PM
- Wickedmurph said...
1) Overly specific campaign-setting stuff. Telling me all the stats of the rulers and the names of all the members of a sinister cabal is just. not. helpful. Give me plot hooks and ideas, not specifics.
Poorly designed or inadequately tested sub-systems (or game systems in general). I'm looking at you, thrown weapon rules in White Wolf, or you, high-level Vancian Magic in 3e. Purely ugly, game-distorting stuff that should have been caught in testing.
- June 11, 2009 at 1:43 AM
- Wickedmurph said...
3) Sorry, one more. Not giving me a pdf with my hard-copy. Seems like a no-brainer to me.
- June 11, 2009 at 1:44 AM
- The Rusty Battle Axe said...
Filler. Dopey prestige classes, feats, monsters, spells, etc that have no practical use. Such publications should have "includes publication by-products" right on the label. Isn't there an FDA law that governs this?
- June 13, 2009 at 10:31 PM


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