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Sort by: Viator Recommends | Traveler Rating | Most Recent
3 Days in Brisbane: Suggested Itineraries
By Viator, December 2014
Brisbane (Bris Vegas to the locals), on the northeastern coast of Australia, has really come into its own having morphed from a sleepy town to a progressive city renowned for its year-round ... Read more
Brisbane River Cruises
By Viator, November 2013
When looking for things to do in Brisbane, it's hard to go past a Brisbane River cruise. Sure, you're seeing things you can see on land, but there's something magical about floating past on a cruise ... Read more
Theme Parks Near Brisbane
By Viator, October 2013
For many Australians a visit to Brisbane wouldn't be complete without visiting the theme parks in the area. Without a doubt, the most popular and well known are the big four. Movie World, Sea ... Read more
The Ashes Cricket Series in Brisbane
By Viator, October 2013
For the second time this year, the Ashes Test Cricket series is being held. Five Tests over two months, the matches are sure to attract a whole host of visitors to Brisbane hoping to support their ... Read more
Sunshine Coast Tours from Brisbane
By Viator, August 2010
The Sunshine Coast, with year-round rays, warm seawater and lush vegetation, is a favored winter destination for southern Australians. But if you're staying in Brisbane or the Gold Coast, ... Read more
Top 10 Things to Do in Brisbane in the Fall
By Emma , Australia, May 2012
With daytime temperatures averaging around 23 degrees Celsius (73.4 degrees Farenheit), sub tropical Brisbane is at its most comfortable during the fall. While there are still many excellent ... Read more
Caxton Street Seafood and Wine Festival
By Emma , Australia, April 2012
It's party time on Brisbane's historic Caxton Street. Foodies, wine lovers, music fans and anyone looking for a fun day out heads to the Caxton Street Seafood and Wine Festival on May 6. Billed ... Read more
Brisbane's Best Urban Green Spaces
By Emma , Australia, February 2012
Getting back to nature needn't be a hike in tropical Brisbane. We've got the lowdown on the city's best green spaces. Editor's Note: This recommendation was taken from our Brisbane Things to Do ... Read more
Brisbane's Urban Villages (Part 2)
By Emma , Australia, January 2012
Not sure where to go in Brisbane ? Read part two of our exploration of the city's urban centers. Editor's Note: This recommendation was taken from our Brisbane Things To Do blog . Visit the ... Read more
Brisbane's Urban Villages (Part 1)
By Emma , Australia, November 2011
Brisbane is so much more than its city-center. Described as a city of urban villages, Brisbane's suburbs have taken on their own unique feel that reflects the personalities of the people who live, ... Read more
Moreton Bay and Islands
By Emma , Australia, November 2011
The tropical islands of Moreton Bay lay just 25 kilometers from Brisbane 's city center. Sheltered from the Pacific Ocean by four sand islands, the bay is home to a wide variety of marine life, ... Read more
Brisbane for Kids
By Emma , Australia, October 2011
Here are our picks for Brisbane 's best attractions for families and kids. Editor's Note: This recommendation was taken from our Brisbane Things To Do blog . Visit the original post to ... Read more
What's on in Brisbane?
By Emma , Australia, September 2011
Brisbane Festival – until September 24 Brisbane Festival is in full swing this month with a packed program of international and Australian artists and productions. Celebrating and ... Read more
What's on in Brisbane for July and August
By Emma , Australia, August 2011
Top 3 things to do in Brisbane this season: 1. Surrealism Exhibition Where: Queensland Art Gallery/Gallery of Modern Art (QAG/GoMA), South Bank. When: 11 Jun 2011 – 2 Oct 2011 GoMA is ... Read more
Brisbane's Top 5 City Lunch Spots
By Emma , Australia, July 2011
Not content to lap at the heels of Sydney and Melbourne, Brisbane is fast becoming a sophisticated city known for its arts, festivals and food. As with most cities, it can be tricky finding that ... Read more


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- Dichtebasiertes Clusterverfahren (1)
- Environmental assessment (1)
- Halbgeordnete Menge (1)
- Klassifizierung von Kältemitteln (1)
- Kältemittel (1)
- Rangstatistik (1)
- Ranking (1)
- Refrigerant classification (1)
- Software WHASSE (1)
- Umweltbewertung (1)
- Assessment of the environmental acceptability of refrigerants by discrete mathematics: cluster analysis and Hasse diagram technique (2008)
- The recognition of the adverse environmental impact of chlorofluorocarbons (CFCs), mainly used as refrigerants, has lead to look for environmentally acceptable CFC replacements. Main environmental concern CFCs face is their ability to deplete the stratospheric ozone layer, quantified by the ozone depletion potential (ODP). Some of the first replacements mooted were hydrochlorofluorocarbons (HCFCs) and hydrofluorocarbons (HFCs), which contribute to the global warming, quantified by the global warming potential (GWP). ODP and GWP are related to the atmospheric lifetime (ALT), a third indicator. Hence, the environmental impact of a refrigerant may be characterised by a triple of ODP, GWP and ALT values. In this respect, an acceptable refrigerant is a chemical with low ODP, GWP and ALT values. One of the first steps to assess the environmental acceptability of refrigerants is to classify them to find substances with common features. Hence, a supervised and unsupervised classification was performed over 40 refrigerants. First one was a classification based upon elemental composition and functional groups present in refrigerant molecules which leads to: CFCs, HCFCs, HFCs, hydrocarbons (HCs), hydrofluoro ethers (HFEs), chloromethanes (CMs), carbon dioxide, trifluoroiodomethane, dimethyl ether and ammonia. The unsupervised classification was performed using hierarchical cluster analysis. In this case, refrigerants were characterised by three kinds of descriptors: Environmental properties (ODP, GWP, ALT), thermodynamic features related to their refrigeration performance and molecular descriptors derived from their molecular structure. Eight clustering methodologies were applied to each kind of refrigerant descriptors. To assess the stability of these classifications, the cluster index, a method for quantifying classification similarities was developed and further applied to refrigerant results. It was found that environmental descriptors are the only case in which refrigerant classes are stable when varying the classification method. The chemotopological procedure, a method for studying similarity relationships, was applied to the environmental classification of refrigerants. It was found that CFCs are similar to themselves and also to 1,1,1,3,3,3-hexafluoropropane, a HFC. The most similar substances to all CFCs considered were trichlorofluoromethane and 1,1,2-trichloro-1,2,2-trifluoroethane. The other refrigerant families were found to be similar to many other substances, therefore there is no clear affiliation of refrigerants of one family to one certain class. It was found a disagreement between the supervised classification leading to refrigerant families and the three unsupervised classifications (environmental, thermodynamic and molecular ones). Therefore, refrigerant classification into families does not imply same classification based upon environmental properties, thermodynamic features and molecular descriptors. A different refrigerant classification was performed, i.e. the one based upon order relationships of refrigerant environmental properties. In this case the Hasse diagram technique, a method based on partial order theory, was applied to the 40 refrigerants characterised by environmental properties. A parameter free procedure for ordering classes based upon order relationships of their elements was developed. For that purpose, the dominance and separability degrees were introduced, first one indicates the extent to which members of one class hold higher descriptor values than the members of another class; while separability degree quantifies the lack of order relationships between two classes. Dominance and separability degrees were related by a theorem. By the application of dominance and separability degrees to refrigerant families three main classes were detected: problematic substances, gathering CFCs, octafluorocyclobutane and bromochlorodifluoromethane; least problematic ones, collecting HCs, CMs, carbon dioxide, trifluoroiodomethane, dimethyl ether and ammonia; and moderately problematic refrigerants, made from HCFCs, HFCs and HFEs. It was found that some HFEs are not dominated by CFCs, which raises the question on the applicability of these substances as environmentally acceptable replacements. METEOR (Method of evaluation by order theory), a procedure for prioritising descriptors and studying its effect on the order relationships of the objects considered was discussed. When applied to the refrigerants, the effect of prioritising ODP, GWP and ALT in the order relationships of these substances was studied. It was found that pentafluorodimethyl ether, a HFE, is one of the most problematic refrigerants under a large range of priorities of the environmental properties considered. Due to the mathematical generality of the methods here introduced, they are not restricted to the analysis of refrigerants but can be used to the study of different sets whose elements are characterised by various attributes.

subset: commoncrawl


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The following is an article I pitched to a few of my fellow Volunteers that run "Oiste", Colombia's official Peace Corps Newsletter. My idea (which fully outlined what the article would contain) was pre-approved without reservations and submitted before the publication deadline. I was not contacted regarding it's status until I sent a follow-up message, after which I received two replies (portions of which appear below):
After reading your article, <xxx> and I have decided that, unfortunately, we are unable to publish it in Oíste. We value Volunteers' stories–both positive and negative–and consider Oíste a medium for sharing those stories. However, we feel that elements of your article amount to accusations, and Oíste is not the appropriate place for that kind of discourse. We want to promote constructive dialogue among Volunteers and between Volunteers and staff, and we have decided that your article would detract from the productive tone that we want Oíste to have. …..click here to read more


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Bellevue University allowed me to pursue not only my undergraduate but my graduate degree while working fulltime for a fortune 500 company. The avenues of opportunity that have been "enabled" by my combination of education and experience are endless. Thx BU!
Eldon P.
Haslet, TX
Business Administration
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College of Arts & Sciences
Undergraduate Admissions
- All applicants for admission to Bellevue University are required to submit an Application for Admission accompanied by a one-time application fee of $50 for undergraduate programs. International Students, please click here for Admission information.
- Submit official documentation of high school completion (official high school transcript, GED transcript, home school letter of completion or student certification of high school completion).
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Submission of an official transcript from each accredited institution previously attended. (The transcript must be mailed directly from the previous institution to the Bellevue University Student Records) Transcripts must be submitted even though credit may not have been earned at the previous institution, and even though transfer credit may not be granted.
- Foreign Credential Evaluation Process
All potential Bellevue University students with foreign academic documentation will need to have that documentation evaluated by World Education Services (WES) prior to being accepted and matriculated at Bellevue University. Students with foreign academic documents need to order course by course evaluations by WES.
WES will verify institutional accreditation status and complete a course-by-course evaluation containing the following: a description of credentials, including name, year awarded, name of institution attended, and major of field of study. It also provides the U.S. equivalent for each credential and lists all post-secondary subjects with their corresponding value expressed in the terms of U.S. semester credit and grade equivalents.
Those interested can order a WES evaluation/transcript at www.wes.org. Its website explains exactly what the student must provide and how much the student will be charged.
Bellevue University understands the needs of today's students by offering more degree paths to our well-respected, accredited degrees. You can earn your bachelor's degree with our new way to learn 3 year accelerated degree plan, or with credit for previous class work you can complete your degree in as little as 16 months. Students can study on campus, at our satellite locations, or by taking online courses.
Those interested can order a WES evaluation/transcript at www.wes.org. Its website explains exactly what the student must provide and how much the student will be charged.
- Foreign Credential Evaluation Process
- Transfer in good standing from the last institution of higher education attended. No
individual course will be accepted for transfer when it carries a grade below "C-."
Associate's and bachelor's degrees, however, are transferred in full.
Note: To satisfy minimum residency degree requirements, transfer students must complete a minimum of 30 hours in-residence at Bellevue University, including at least 12 hours in upper-level courses in each of their major areas (except for Business Administration majors that require 21 upper-level hours, and Accounting majors that require 24 upper-level hours).
- Students dismissed from another institution during the previous five years for academic or disciplinary reasons will be accepted for admission after one year has elapsed since dismissal from that institution. Dismissed students will be accepted only in academic probation status. On occasion, students may make special application to the appropriate college dean and the Dean of Academic Services/Dean of Students, respectively, for provisional admission before completion of the one-year suspension.
- In all cases of transfer, the credit evaluation is completed by Student Records using guidelines set forward by the Council for Higher Education Accreditation (CHEA).
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Investigative Reports: Supersize Generation Kids And Obesity DVD
Sale Price: $19.99
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- Additional Details
- Format: Closed-Captioned, DVD-Video, NTSC
- Rating: Not Rated
- Number of Discs: 1
- Run Time: 50 Minutes
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- Aspect Ratio: 1.33:1
- Language: English
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- DVD Release Date: October 30, 2001
In association with Newsweek Magazine, IR looks at a growing epidemic that threatens to become a full-fledged public health crisis.
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THE SUPERSIZED GENERATION looks at the many factors contributing to this epidemic. We live in a food-saturated environment, and lifestyle changes like eating out, urban sprawl and families with two working parents are key contributors. INVESTIGATIVE REPORTSTM talks to officials from the CDC, the Center for Science in the Public Interest and the former secretary of agriculture for a top-down look at this problem, while overweight kids and their parents offer a more personal view.
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Model: 30623 Item: AVE30623
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Andrew Mollenbeck,
WASHINGTON - Play a sport, get an iPad.
That's the deal for student athletes at the University of Maryland who've recently unwrapped hundreds of the popular tablets.
The athletics department has passed out 504 iPads at a cost approaching $300,000, according to spokesman Zack Bolno.
He is quick to point out the money comes from the NCAA Student-Athlete Opportunity Fund, the purpose of which is to provide direct benefits to athletes.
In the past, the department has used the fund to purchase flights for athletes attending funerals, cover medical expenses and upgrade a computer lab.
The iPad gift may turn heads, but the university is adamant that the money couldn't, in any way, have been used to reinstate previously cut sports programs.
The money couldn't have been applied to the general fund either.
But, finances were a key reason the university left the Atlantic Coast Conference to join the Big Ten Conference.
A statement from the athletics department says the iPads will "assist with [students'] educational endeavors," especially while they are on road trips.
The tablets are still university property and student athletes signed liability agreements for them.
Follow @MollenbeckWTOP and @WTOP on Twitter.
© 2013 WTOP. All Rights Reserved.


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01 dic 2011
Thank You for everything.We enjoyed too much in Paris....
28 nov 2011
The buffet tea is a great idea facility as eating out is so expensive in Paris.
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From beginning to end, we had excellent and courteous service from all members of your staff! A true gem that we would gladly return to.
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Friendly staff, nice rooms, good value for money. I really recomend this hotel. Carlos from Plano/TX/USA.
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if the client order a superior room (my case) the expectation is higher. indeed my room looks more than standard one than superior! King size bed means really big one and really comfortable. Indeed it was different! The advertisement of the Hotel should be visible on both sides! thanks for the service you offered!


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Results 121 to 132 of 136
Re: TMZ says Kaepernick is under investigation for sexual assault
there is a lot unknown in this case which is why I dont think anybody should be (which I dont think they are) saying theyre guilty, but its brought up a conversation that goes outside this case, imo, even if mny are using it as an example. because things like this...
They dont have to be guilty for alot of the mentality in this thread to be simply unjustified. saying Anti rape but first thought being to criticize the victim is a pro-rape sentiment, which i dont think some agree with/understand. Theres certainly some out there that abuse the system but its a minority and should be treated as such. shes not behind the investigation or saying they did anything yet first thought is to criticize her. I dont think people are arguing that theyre guilty, theyre arguing with the thought that its somehow her fault, or a situation she brought onto herself. a lot of generalizations being thrown around.-JAB
04-15-2014, 09:30 AM #122Pro Bowl 24x7 Raven
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- 1,546
04-15-2014, 09:47 AM #123Regular 1st Stringer
- Join Date
- Nov 2011
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- 898
Re: TMZ says Kaepernick is under investigation for sexual assault
Does a woman who has had previous sexual encounters with one of the guests (probably as a hook up and not dating), who can't remember much of anything and admitted to smoking pot and drinking alcohol have more credibility that those guys, who CAN remember what happened, and called the cops about her situation? She does not.
Until there is further evidence to come out, then there is nothing that gives the woman the benefit of the doubt over the men.
So while many are bent out of shape over perceived blaming of the victim, there a lots who have absolutely no problem casting aspersions towards the men.
Until the rape kit comes back with evidence of actual sexual assualt, or there is some other evidence of such, I am going to give the men the presumption of innocence. Which does not mean I am blaming the victim.
Re: TMZ says Kaepernick is under investigation for sexual assault
I think you can claim presumption of innocence without trying to discredit or fault the victim.
The fact that he was groping her and stopped is a good sign that CK wasnt going to take it further, though there is a blurred line that he was clearly trying to even though she was out of her mind. In this case, she was alright with that physicality, it was the last thing she remembered and didnt express issue with it to police. She then blacked out. CK apparently left and the other two were left alone with her, who she didnt know. CK left her there when he was her only acquaintance and in a vulnerable state, thats not illegal, but id say that does make him a dick, imo. One of the other guys called the police to get her out of his room. Nothing wrong with that either, probably the right thing to do and again pointing to CK being a dick to leave his friends to deal with a situation he brought on. what happened in between is the investigation. Nothing has come out either way, so presumption of innocence should be the path as far as this case goes. I dont think anybody is beating a "theyre guilty" drum in this case, but they have used the circumstances for a hypothetical if they did, which does muddy the waters a little.
I do feel this convo went outside of just this one case and became more of a talking point on where were at as a society towards rape victims.
if theyre rich they were just being targeted. if the victims drunk and alone with men its apparently expected that sexual assault will happen. if they had sex before, theyre apparently incapable of saying no for a second encounter. These are a lot of generalizations and stereotypes that have been said in this thread that help perpetuate the fear that woman, and men to a lesser degree, from coming forward after said sexual assaults. Were talking a small fraction that lie for attention or profit yet thats seems to be the first thought with many. the large number we should be concerned about is the number that never report it.-JAB
Re: TMZ says Kaepernick is under investigation for sexual assaultWARNING: This post may contain material offensive to those who lack wit, humor, common sense and/or supporting factual or anecdotal evidence. All statements and assertions contained herein may be subject to literary devices not limited to: irony, metaphor, allusion and dripping sarcasm.
04-15-2014, 01:09 PM #127Regular 1st Stringer
- Join Date
- Nov 2011
- Posts
- 898
Re: TMZ says Kaepernick is under investigation for sexual assault
Since this discussion has degraded from football to pure politics, it's time to move.In a 2003 BBC poll that asked Brits to name the "Greatest American Ever", Mr. T came in fourth, behind ML King (3rd), Abe Lincoln (2nd) and Homer Simpson (1st).
Re: TMZ says Kaepernick is under investigation for sexual assault
To be clear, I never said she was asking for it. I meant common sense would lead her to not put herself in that situation, which is why I don't think she did without intention. The pic posted right after my first major post about it said it all. That just didn't add up. If that were the case, she wouldn't have taken the bong hit, she'd have been suspicious. For that matter, she wouldn't have poured them all drinks in the first place. The idea that she and Kaepernick have slept together doesn't equate to her being comfortable going over some other guy's house and pouring three guys shots, voluntarily. I'm not going to speak for you or myself, but these days people don't even trust the ones they marry, let alone three guys cooped up in an apartment with a bong.
The whole point I was trying to make is that common sense wouldn't lead her to make those decisions if she wasn't trying to get physical with them (We at least gather she was trying to with Kaep, he apparently undressed her) and that leads to doubt in the story, and that the 'blaming the victim' overtones, while not always intended, are quite normal when it's a guy in the situation. You've decided that it's wrong in that case and I can roll with that. I've decided that, honestly, I agree with you that the outcry should be just as fierce for guy victims, but that I know it wouldn't have been if this were three women 'suspected' of raping a guy. God forbid it were a guy on guy situation. There'd be jokes and everything."When questioned, the Elders explained that they were in search of magical powers. However, they're actually searching for the whereabouts of a certain ring. This ring is a legendary treasure that long ago was known to exist"
04-16-2014, 09:52 AM #130Regular 1st Stringer
- Join Date
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- 389
Re: TMZ says Kaepernick is under investigation for sexual assault
Today I learned that 90% of men could technically be considered guilty of rape.
Brb buying breathalyzer, drug test and sexual consent contract
Re: TMZ says Kaepernick is under investigation for sexual assault
I heard today that the 49ers have halted extension talks with him until this is settled, so it has some legs if they are concerned enough to stop talking long-term contract.
Re: TMZ says Kaepernick is under investigation for sexual assault
And after all that hoopla, of course, the story was B.S. and the man won't be charged.
Trust the Sword.
http://www.csnbayarea.com/49ers/kaep...-charges-miami"When questioned, the Elders explained that they were in search of magical powers. However, they're actually searching for the whereabouts of a certain ring. This ring is a legendary treasure that long ago was known to exist"


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The Tragic Death of Lt. Mark Evison
He was one of Britain's greatest young warriors. And he was likely killed by British guns.
U.S. military role in Afghanistan will still be combat
This will happen after the U.S. has completed the transition to its "advise- and-assist" mission.
Down the opium rathole
U.S. money in Afghanistan just produces more narcotics, Simon says.
How to defeat ISIL from the air
Don't underestimate U.S. air power, says the commander who took out the Taliban.
Afghanistan, U.S. ink security pact
The agreement allows U.S. forces to remain in the country past the end of year.
U.S.: Afghanistan to sign troop deal
The deal will allow American soldiers to remain in Afghanistan past the end of the year.
Blinken rejects Iraq War comparisons
The deputy national security adviser Tony Blinken on Sunday sharply rejected comparisons between the ongoing war against Islamic State of Iraq and the Levant and the Bush-era wars in Iraq and Afghanistan.
W.H. salutes Afghan agreement
The administration applauds a power-sharing deal signed by two Afghan presidential candidates.
Scenes from the forgotten war
A dispatch from Helmand province—where I saw all the same mistakes we're making now.
Ex-U.S. diplomat in laundering probe
Former U.S. Ambassador Zalmay Khalilzad is being investigated for suspected money laundering.
How Obama got lucky in Pakistan
Opinion: Election crises in Afghanistan and Pakistan show the results of the president's policy.
U.S. sends two prisoners to Yemen from Afghanistan
The moves could herald future transfers of Yemenis from Guantánamo.
NYT's Rosenberg expelled from Afghanistan
Baquet says that reporter Matthew Rosenberg refused to reveal sources to Afghan officials.
Why America is a lousy puppeteer
Opinion: Iraq's Maliki is only the latest example in a long line of poor leadership choices.
Funeral for U.S. Army Maj. Gen. Harold Greene
U.S. Army Maj. Gen. Harold Greene was buried Aug. 14 in Section 60 of Arlington National Cemetery, outside Washington, D.C. Maj. Gen. Greene, who was gunned down Aug. 5 while visiting an Afghan military academy, was the highest-ranking Army officer to be killed in combat since the Vietnam War.
Robin Williams and politics
Actor-comedian Robin Williams was found dead Monday at age 63 in San Rafael, Calif. Over the years, he moved beyond his movie and TV roles to work on a number of political and social causes. Here are some of those moments.
Kerry to meet Afghan candidates
He will press them to form a new government in Afghanistan by September.
Army begins Bergdahl questioning
The investigation's findings will help determine whether Bergdahl is prosecuted for desertion.
General's death unlikely to sway Afghan policy
Harold Greene's loss is not seen as a reason to reevaluate the plan to withdraw troops.
U.S. general killed in Afghan attack
The two-star Army general killed in an "insider attack" in Afghanistan is Maj. Gen. Harold Greene.


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Ari Ashe, wtop.com
FAIRFAX, Va. - Since the Interstate 495 Express Lanes have opened, some drivers have wondered whether using them will actually save time. Precise travel time is available on I-66 and I-95 in Virginia, but not on the Capital Beltway.
As the Virginia Department of Transportation unveils more travel times on I-66, the agency tells WTOP similar information near the 495 Express Lanes could be years away.
"We get our travel times from a company called Inrix, which uses GPS devices to come up with the travel times. Most of these GPS devices have a certain radius of accuracy," says Hari K. Sripathi, Northern Regional Operations Director at the Virginia Department of Transportation.
The problem is the margin of error. Most commercial GPS systems are only accurate within 30 feet of a location. Normally, that's not a problem. However, because the Beltway Express Lanes are up against the main lanes, the company is having trouble distinguishing between the two.
Gabe Goldberg of Falls Church says he would use the Express Lanes, but he wants to know that paying a toll will actually save him time on his commute. He gets frustrated when earlier this week he got onto the Express Lanes, only to find out there was no traffic on the main lanes.
"Once I get on to the Beltway, it's too late. I've committed myself. With no information, my default position is to stay on the main Beltway," says Goldberg.
"The idea that they (Transurban and VDOT) didn't get around to planning to give people useful information to decide when to use the Express Lanes or main lanes is just folly."
Sripathi says VDOT is exploring other technologies in Hampton Roads that could be useful, but would rather wait until GPS technology improves enough to get accurate information.
He admits the solution is "years" rather than "months" away.
"We want to work with travelers to understand what they're looking for and how we can safely provide that information," says Pierce Coffee, spokeswoman for Transurban.
But Coffee referred questions on the technical details on travel times to VDOT.
Even when technology improves enough, there's another problem: how to provide the information.
Both VDOT and Transurban are already concerned about information overload. With so many signs and information bombarding drivers entering the Express Lanes, will travel times just add more confusion?
"If people are looking at too much information and not paying attention to the road, it can cause accidents," says Sripathi.
"Also, when you look at the southern entrance near the Springfield interchange, everything is merging and then diverging. Drivers are already making a lot of choices very quickly. If we introduce travel time information on top of all that, we're not sure that drivers will be able to read, comprehend and make an informed decision," Sripathi says.
But Goldberg suggests putting them on arterial roads leading to the Beltway.
"Driving north on Gallows Road to the Beltway, I pass two big signs. The first is about half a mile from the entrance, listing prices to three points on the Beltway. They should put travel times on those signs," he says.
The good news is that travel times will remain on I-95 when the Express Lanes open between Garrisonville Road in Stafford County and Edsall Road in Fairfax County in late 2014.
Meanwhile, new travel times have also been posted along I-66 this week.
Here's where VDOT says they will be posted:
Eastbound I-66:
- East of Va. 234, with the travel time to the Vienna Metro
- At the Fairfax County Parkway, with the travel time to I-495
- Near U.S. 50, with the travel time to D.C.
- At Sycamore Street, with the travel time to I-495
- Before the Beltway, with the travel time to U.S. 50
- West of Va. 123, with the travel time to Va. 234 Business
- At Monument Drive, with the travel time to Va. 29 in Gainesville
- Just west of the Fairfax County Parkway, with the travel time to Va. 29 in Gainesville
- Just west of the rest area with the travel time to Va. 15 in Haymarket.
Sripathi says although the Inrix GPS program is unable to distinguish I-66 High Occupancy Vehicle Lanes from main lanes, similar to the problem on the Beltway, the overall data still appears to be accurate.
He adds that VDOT anonymously pings Bluetooth in cars to verify the travel times, although the data do not contain any personal information about the vehicle or the driver.
Follow @ariasheWTOP and @WTOP on Twitter.


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Category: Designers/Studios,
Posted by: Ting Joh Feng
Location: Brisbane
Posted: Jun 20th 2011
I love the work of Toormix because of how they use their type with space and a lots of their work done by type. The work out of their studio in Spain, Barcelona which i would want to go someday. They specialise in Branding, poster, Identify, website, Environment projects. They do work for clients all around the worlds, including the U.S, Japan, Spain, China and other country.


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Molly Maid Social
Employment Opportunities | Gift Certificates
Explore our FranchiseOpportunities Section.Or call us at 1-800-886-6559
For residents of Washington there's no better way to save valuable time than with professional housekeeping services from Molly Maid. Enjoy a clean, comfortable home, and all the benefits of professional home cleanings, with Washington Molly Maid services. Find your local Molly Maid today!
From the list below, please select the city where you would like service.
You can also click on one of the letters to move quickly down to that section of the list.
Copyright © 2014 Molly Maid, Inc. Each franchise independently owned and operated.
Molly Maid is a member of Service Brands International.


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Okay, so all my friends who are mom's of a 6 almost 7 year old... Tori has been having a rough few weeks at school. Not listening to the teacher has been the main problem. However, EVERY day this week she's been exhibiting some "mean behaviors" at school and making other little girls cry, on purpose.. She won't talk to me about it. She won't tell me what's bother her or making her act this way. Anybody who knows Tori, knows she is not normally like this. She normally is the little girl who plays with everyone and includes everyone in everything she does. I'm at a loss. Her teacher, who is wonderful, is also at a loss.
We've tried taking things away. We've restricted activities. We've cancelled play dates. Eliminated TV and the Wii.. Tried rationalizing it with her. Tried to get her to open up. Tried to see if someone is bullying her and she's just copying the behavior. None of these seem to be the answer. Her teacher says that Tori seems to actually enjoy the negative attention... I'm saddened by this and it's breaking my heart that I don't know what to do to help her.


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What is Coupon?Coupon is a PSD template which allows store coupones and promo codes from different brands and companies. It is consisted with 8 PSD files. All layers are organized properly, so it takes you a moment to find necessary layer and edit it.
We would like to thank you for your purchase and hope that you will enjoy using of our product. Cheers!
- 960px layout width
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- fresh & clean design
- free icons used
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- home
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Book your room at Blue Chairs Resort by the Sea
Please enter your travel dates.
Beachfront resort with calming spa services
With a stay at Blue Chairs Resort by the Sea in Puerto Vallarta (Romantic Zone), you'll be minutes from Los Muertos Pier and Playa de los Muertos.
This beach resort is within close proximity of Galeria Olinala and Museum Rio Cuale.
Make yourself at home in one of the 43 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials.
Grab a bite to eat at the resort's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Featured amenities include complimentary high-speed (wired) Internet access and an elevator (lift).Information missing or incorrect? Tell us!
At your hotel
At your hotel
Blue Chairs Resort by the Sea features a full-service spa and an outdoor pool. The resort offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired high-speed Internet access is complimentary.
This beach resort also offers spa services, room service (during limited hours), and an elevator (lift).
- Free wired high-speed Internet
- Total number of rooms - 43
- Number of floors - 6
- Restaurant
- Bar/lounge
- Elevator/lift
- Full-service spa
- Free parking nearby
- Spa services on site
- Outdoor pool
Stay connected
Available in all rooms: Free Wi-Fi
Available in some public areas: Free wired high-speed Internet
Park your car
Free parking nearby
In your room
- Free Wi-Fi
- Balcony
- Air conditioning
- Phone
- Coffee/tea maker
- Daily housekeeping
- Complimentary toiletries
- Hair dryer
- Cable TV service
- Room service (limited hours)
Eat and drink
Blue Chairs Beach Club - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, Swedish massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including reflexology.
- Body wraps
- Massages
- Facial treatments
- Deep tissue massage
- Swedish massage
- Reflexology
- Body scrubs
- Sauna in spa
- Spa tub in spa
- Massages on beach
- Body treatments
The fine print for Blue Chairs Resort by the Sea
When you arrive
Check-in time starts at 3 PM
When you leave
Check-out time is 1 PM
How you can pay
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- No onsite parking is available.
No pets or service animals allowed
We should mention
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.


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Here are my recommendations.
1. No, we don't need a DOT thunderclap. That would just put more processing load on the server. Just reduce the cool down to 4 sec or remove the cool down.
Maybe change the glyph to reduce thunderclap cool down by 2 sec.
2. Prot warriors don't need whirlwind for aoe. Buff thunderclap and shockwave instead.
Give whirlwind to Arms.
3. Yes, make sword and board proc a free shield slam. This will take away one less ability that I have to monitor. If I have to monitor S&B, then I am not monitoring other things that are more important.
4. Make devastate scale with AP and remove the plus damage per sunder. Maybe 25% AP. Either way, devastate needs to be buffed so that it is secondary in damage and threat production behind shield slam.
5. Make spell reflect work on boss abilities or add a disclaimer "Spell Reflect does not work on spells cast by bosses." Provide damage mitigation is probably better for example 25% damage absorbed or absorb 2x block value in damage while the buff is up. Also give the party members the buff through talents.
6. I like vigilance. It can be good or bad. It depends on your interpretations. It should also give the warrior 3% damage mitigation and gives 3 rage every time you dodge,parry, or block an attack. Or instead of gaining rage from dodge/parry/block, you gain 3 rage per sec while in combat. I would rather have rage regen per sec.
7. The 10% damage reduction when in defensive stance can stay. Just buff prot warrior damage by 10-20% to compensate.
8. Heroic Strike should scale with AP instead of a fixed value and remove the + threat component. Maybe 25% AP and cost 30 rage.
9. Puncture should also give a self buff with 4/8/10% additional armor penetration. This will entice prot warriors to spent points into the talent.


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Rosa Parks, Champion for Human Rights
The courage of Rosa Parks' arrest
On December 1, 1955, a distracted Rosa Parks got on the Cleveland Avenue bus with James F. Blake, the same operator who had mistreated her in 1943. Parks knew well the risk she took in protesting on the bus. On August 12, 1950, Brooks, an African-American veteran of World War II and neighbor of the Parks family, tried to board a bus, but the bus driver C.L. Hood alleged he was too drunk to ride. When Brooks protested, the bus driver waved down a police officer, M.E. Mills, while pushing Brooks off the bus. As Brooks struggled to get up, the police officer shot him dead. The officer was cleared of all wrongdoing.
"I did not want to be continually humiliated over something I had no control over: the color of my skin."
When Rosa Parks refused to move to the back of the bus, she had twelve years of her NAACP investigator's notes on nearly every case of racial brutality in and around Montgomery. There was no way to be without fear, but she "held herself steady" as the arrest occurred.
Learning of the arrest, the WPC sprang into action. Jo Ann Robinson and two of her student assistants met in the basement of Alabama State University and copied, cut, and bundled 52,500 flyers, which read, in part:
Another Negro woman has been arrested and thrown in jail because she refused to get up out of her seat on the bus for a white person to sit down. It is the second time since the Claudette Colvin case that a Negro woman has been arrested for the same thing. This has to be stopped. Negroes have rights, too, for if Negroes did not ride the buses, they could not operate. Three-fourths of the riders are Negroes, yet we are arrested, or have to stand over empty seats. If we do not do something to stop these arrests, they will continue. The next time it may be you, or your daughter or mother. This woman's case will come up on Monday. We are, therefore, asking every Negro to stay off the buses Monday in protest of the arrest and trial. Don't ride the buses to work, to town, to school, or anywhere on Monday … Please stay off all buses Monday.
Rosa Parks' arrest became a transformative moment in human history.
"I was determined to achieve the total freedom that our history lessons taught us we were entitled to, no matter what the sacrifice," she recalled in her autobiography. "When I declined to give up my seat, it was not that day, or bus, in particular. I just wanted to be free like everybody else. I did not want to be continually humiliated over something I had no control over: the color of my skin."
By the evening that day, Rosa Parks, Raymond Parks, her attorneys Fred Gray and Clifford Durr, the NAACP's E.D Nixon, and Virginia Durr were all brainstorming. They decided that Rosa Parks would challenge, with courage in the face of her own fears, Montgomery's bus segregation ordinance on constitutional grounds. The NAACP Legal Defense and Educational Fund would support the suit, if necessary. With reason, Raymond Parks was fearful of his wife taking such a prominent role in a social justice movement.
History records a mass mobilization of community forces around the Montgomery bus boycott. The Montgomery Improvement Association (MIA) was born, a coalition of civil rights organizations, churches, labor, WPC, NAACP, and black bus-riding citizens. Women held down the day-to-day work of the MIA, though most of the officers were prominent men, including the elected president, the Rev. Martin Luther King Jr. Stalwarts of the MIA included Hazel Gregory, Maude Ballou, Erna Dungy, and Martha Johnson, to name just a few. White supporters Virginia Durr and Clara Hard Rutledge built support for the bus boycott with Montgomery's white citizens.
The backbone of the ridership consisted of low-income domestic workers, cooks, nurses, and maids. Without their support and organizational involvement, the bus boycott could not have been a success.
The WPC members became a part of the MIA as well, with Jo Ann Robinson starting a newsletter for the new group, which proved a crucial organizing tool and became part of the success of this people's movement.
The road to victory
The MIA also organized an alternative transportation system, which was one of the keys to the bus boycott's success. The boycott affected the entire city, and the MIA tried to cover every need. With few exceptions, the rides were free. However, a fee was charged for rides to or from areas beyond the normal limits of the city bus lines. According to Robinson's book, each day throughout the boycott some 325 private cars picked up passengers from 43 dispatch stations and 42 pickup stations.
Though the MIA first sought to negotiate with the city leaders, it became clear no compromise could be reached with them. Indeed, the White Citizens Council grew along with the boycott, employing tactics of violence and arrest of black passengers waiting for a drive to their destination. Violence was also targeted at the leaders of the MIA, including the firebombing of the homes of Dr. King and E.D. Nixon. Others received repeated threats.
One hundred and fifteen of the boycott leaders were arrested—including Rosa Parks, Martin Luther King Jr., and Jo Ann Robinson, based on the decision of a grand jury of seventeen whites on February 21, 1956. The arrests were reversed only after an appeal to a three-judge federal court in June 1956.
Yet the catalyst for change had already occurred.
On December 17, 1956, the U.S. Supreme Court ruled Montgomery's unequal busing laws unconstitutional in Browder v Gayle. But Montgomery and its leadership, intransigent in its refusal to give up its unequal laws, refused to follow the Court's edict until federal marshals enforced it on December 20, 1956.
Rosa L. Parks and thousands of other citizens made the Montgomery Bus boycott a profound example of a successful people's movement.
Grace Lee Boggs has been an activist for more than 60 years and is the author of the autobiography Living for Change. Civil rights attorney Alice Jennings is a co-founder of the Rosa and Raymond Parks Endowment Trust and of the James and Grace Lee Boggs Center to Nurture Community Leadership. In 2009, the North American Association for Environmental Education (NAAEE) created the Rosa Parks and Grace Lee Boggs Award for Outstanding Service.
- Americans Who Tell the Truth :: Rosa Parks
- Fare Play: Transit Rights Are Civil Rights for L.A.'s Bus Riders
Is access to bus service a civil rights issue? These Los Angeles riders think so—and they're taking it to the White House.
- To Follow in MLK's Footsteps, Join the Fight against Foreclosure
How can today's Civil Rights leaders follow in the tradition of MLK? Lester Spence argues that foreclosures are the issue and the church may just be the solution.
That means, we rely on support from our readers.
Independent. Nonprofit. Subscriber-supported.


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Beer-Infused Recipes for St. Patrick's Day
Get creative in the kitchen (and not just by dyeing your beer green) with these boozed-up dishes.
By Sherry Rujikarn
Chocolate Stout Cupcakes
Every time I order a pint of stout (like Guinness) at a bar, I recall, as if for the first time, how creamy and chocolaty it tastes and how delicious it is, which is why its a natural fit for this easy, adults-only dessert.
To make them:Using 1 box chocolate cake mix, make cupcakes as directed, replacing all of the water called for with stout beer. Let baked cakes cool completely. Beat 2 sticks butter, softened, 1 box confectioners sugar, 3 tablespoons milk, 1 teaspoon coffee extract (like McCormicks), 1/2 teaspoon vanilla extract, and 1/8 teaspoon salt until smooth. Frost cupcakes with coffee buttercream. Makes 24 cupcakes.


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Inauguration kicks off Obama's 2nd term
Published On: Jan 30 2013 01:26:08 PM PST Updated On: Jan 22 2013 12:54:28 PM PST
President Barack Obama starts his second term with an inauguration celebration, parade and balls.
The views expressed are not those of this company or its affiliated companies. By posting your comments you agree to our Terms of Use.


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The Station Manager Almost Killed Me!!!
Posted by
CALAGRY, ALABAMA -- The following email I sent to the manager. Never got a reply. I usually get taken care of from all national location. Except.... read below. And if you go to Calgary downtown national location, just be keep quiet, otherwise you could face life threat.
Hi Jacques,
My name is Rezaul Alam. I am a customer of National Car Rental for over 3 years. My Club number for national is: ****.
I was in one of your location on 24th November 2012. I just wanted to give you some feedback about the service I got on that day from your employee.
I booked a car online for a week on 24th November around 4.15pm. I usually book and pick up car from your airport location in Calgary. As that day your location was closer to me I choose to select your location for my rental. I called your location @round 4.35 to make sure they are still open and have a car available for me as I understand I booked it last minute. When I went there the lady told me I am getting a KIA SUV even though I booked a mid-size car. They were doing a free upgrade as they didn't have any mid size car available. I personally owned a KIA before and did not had any good experience. I thanked her and asked : âwill it be possible for me to get either a ford edge instead as I see there are 2 parked in the lot.â She told me one for oil change and one need to cleaned. I asked her again that what if I donât need a clean car. I am OK with a returned one. She asked me to wait and she said she will talk to the manager and went in to the lot. I came out and I see her talking to the manager. I asked the manager that, there were over 10 ford (edge, explorer, escape) were parked and if I can get any of them doesn't really matter as I just donât like KIA. She told me all were sold out, and I should be happy because even I booked at last minute and she is giving me a car. She also mentioned I am getting double upgrade as she was offering me the KIA full size SUV. I requested her that you have the other cars available. Please give me any of them. She told me again all those car were sold out. I asked her again that cars are usually sold by the size. Never by make or model. And someone will be happy too by getting a full size KIA rather than a escape. She replied : âthis is your only choice I am giving you, you take it or not, I DONâT CARE. If you donât take it you can leave. I need to goâ. I was kind of surprised with her behavior and I request her one more time that other cars are available I can see, is there a reason I canât get it? She asked for the keys back for KIA and I was happy by thinking that she is going to give me a different car. I asked her so which car am I getting? The reply was nothing. I told her I need a car, I have a reservation and you have to give me a car! She said : no I donât. Then I asked her who was the station manager? I was shocked by her answer that it was her. I then went inside with her asking for her card. She went inside the room and swearing (I could hear by standing beside the counter). She came back with your card and said I donât have my card at this point. This is the person I report to, and I will write down my name. Name : Megan. She also replied that she manage both location in downtown !! Then I asked her one more time for the car. As I need the car. I didnât made any other reservation. She then asked me to leave very rudely and said she will call the cops if I donât leave? I asked her to call the cops and then she went to the main door turned of the light and swearing all the way. She also tried to lock me. The main surprise was still waiting for me that she came back to me and pushed me from the desk to the door. I was just thinking where am I ? I was trying to select the record option in my Blackberry as she was swearing and she just didnât gave me any time. I asked her if she could give me one moment just tried to buy some time fro her. She kept pushing me and swearing and saying try to get me fired if you can and kept swearing. On my way out I asked the name for the other lady and she said I am not giving you my name. I believe you have surveillance and you can look through it.
I got out of your station and I was shacking and thinking about the customer service experience. Now Jacques, I am a manager in a customer service business too. And sometime I have to deal with some customer opportunity. But This is the first time I got such experience where the customer (myself) didn't swear or raise the voice but the employee was yelling and swearing. In some bad situation I had to ask some customer to leave, but that was when the customer were swearing to my or my staff and there were some sort of threat.
Now my question to you Jacques, what have I done wrong? As a customer asking for a different car was it my fault? Or making the reservation in 11th hour was not expected by you guys? What was the actual reason that Megan had to push me out of the location? What would be the reason that she turned off the light me being inside. Was there any valid reason that she was swearing at me? I would like to apologize if I have done something wrong, but I personally believe that either Megan was tired or stressed out for whatever reason and she was totally out of her mind. There is no way she can push me without letting me know. If I didn't leave she could call the cop but when she pushed me and when she turned the light off I was really scared. And her searing words are non describable.
Jacques, I am not trying to get anything out of this. I could took that KIA SUV and went to the airport and they would be more than happy to change the car for me. Its not about the car. Itâs the behavior I got. I am not a person who will complain. You can look through my rental history and National always did above and beyond for me and I do appreciate this. All employees in Toronto airport Calgary airport they always says : âdonât worry we will take care of you, you are one of our elite memberâ. But that day I just asked for something very small and she could easily take care of that. If she couldn't she just can swear or push me, neither try to scare me by turning off the light. I believe this kind of behavior should be corrected. If you need any further info or if you like to discuss anything about the situation feel free to contact me.
Did I mention 24th November (the incident day) was my birthday and I was trying to take my wife and kid for a surprise dinner?
Rezaul Alam
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NationalCarRental on 11/27/2012:
Mr. Alam,
Thank you for your post. You are a valued Executive Elite customer and I regret to hear that you did not have a great experience with renting a car. We would definitely like to look into this matter further. Please email us at Care[at]Nationalcar.com with your reservation number, exact rental location, and all the details listed above. Also, in the the subject line please type reference #121127-000950.
I look forward to your email,
Social Media Coordinator
National Car Rental
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They charge you previous bumps...awful international customer service
Posted on
TUXTLA GUTIERREZ, MEXICO -- Charging previous bumps
I travelled to Tuxtla Gutierrez, Chiapas, Mexico. When I first rented the car, they filled a paper with marks where previous bumps and scratches were before I took it off. When I returned from my trip, they wanted me to pay a new scratch that according to them was not in the paper. We show them it was marked in the paper they filled in the beginning. They brought up the manager and first he told us it was not there...when he could not deny the obvious he told us it was there, but now we made it bigger (so..I managed to hit the car again exactly in the previous scratch!). We were losing our vacation time, so we had to pay the scratch and leave.
Awful international customer service
I first placed my complaint to Mexico's customer service office. I had not received an answer for a month so I tried international customer service. I sent all the papers that proved the scratch was there previously. They answered again almost a month and a half later (and because I asked them again if they had news) when they told me I would receive answers in 8 days. Their answer was everything looked all right...and guess what? They sent me again the original paper where you can see clearly the scratch was marked before I took the car. They just don't even read what they are sending.
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trmn8r on 08/12/2012:
Hmm. This looks suspicious. I was in Mexico once, and between the drug lord activity and reports of travelers being ripped off, I'm not sure I want to return.
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Rental Car Damage Not Visible in Plain Sight
Posted by
LOS ANGELES, CALIFORNIA -- Two weeks ago, I returned the rental car (2013 Chevy Malibu) after a 4 day rental at National Car Rental at LAX. After a minute of wait, a representative walked towards me from the far side of the (vacant) lot came towards the car, walked around it and told me that there was a damage to the car. I asked her where the damage was. She said something like "front...". I couldn't get the second half of what she said. I walked to the front of the driver side and couldn't see any damage. She ducked down and showed me the damage to the bottom of (rather under) the side skirt below the driver side. Standing about 2 feet away from the car and looking down, I couldn't see it. I had to duck down to see it. My trip was a normal Monday through Thursday normal rental which I do several times a year (I rent from national for at least 100 days a year for the last 3 years).
There was nothing unusual about this trip nor I hit any object on the road. I do walk around the car to look for any damages. But, this damage wouldn't be visible if you stand in-between cars parked in the emerald club aisle and walk around it. Yet, the representative claimed that it was my responsibility and started writing a pink ticket.
I subsequently called the Damage Recovery Unit (DRU) and spoke to a representative about this incident. I explained her how walking around the car wouldn't help finding this damage as it was in the bottom and one has to duck down or walk several feet away and look at the bottom to see the damage.
The DRU representative told me:
1. The damage was not reported during any previous rental (if the damage is not visible in plain sight, how anybody can find and report it?)
2. The branch manager at LAX location determined that it was my responsibility.(On what basis? Walk-around the car without ducking down will not reveal the damage. There is also no video/picture record of "before and after" condition of the car)
3. There is no way to override the manager's decision. She also told me that there is no further means to escalate or contest this. (Unbelievable!)
First they (themselves) determine that it is my responsibility without any proof that the car was damaged during my rental and then there is no way for me to contest this!
I'll update this post as things progress in this case.
Update: 11/22/2013 - Early this week, received a letter from National Car DRU an estimate of the damages. Also today, I've written to the email address provided by the National Car Rep.
Update: 11/22/2013 - After posting my first update for the day today, I noticed something in the picture of the damage in the claim report sent by DRU. (I'm unable to attach it to this review for some reason). There are 2 pictures showing the damage and they clearly show the reflection of the person (on the car door) taking the picture, ducking down to take the picture of the damage. This makes it evident that the damage wouldn't be visible if we walk-around standing next to it. I've sent another email to the national car care email ID mentioned above with that picture
Update: 12/3/2013 - I got a call last week from the National Car rep. She was very professional and went through my case details with me. Based on the information I provided and that the damage was less (total of about $430), she would close the claim and not pursue me for any damages. I subsequently also received a letter from National DRU confirming this. I'm glad there is somebody to whom I could escalate and resolve the issue. Thanks National!
One lesson learnt is to take picture/video of the condition of the car before leaving the lot. Not just walking around but to duck down and check the fender etc! Also, to do it when returning the rental I've started doing it in more detail! I know the looks I get for doing it. But, I know what I've been through! So, I don't care!
Resolution Update 12/03/2013:
National car rental closed the claim
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Pete on 11/14/2013:
I am convinced that the rental companies make a lot of money off this 'damage' time and time again. I bet the next person who rented this vehicle will get hit with the same damage! There is no way for the customer to verify after the fact that the damage was ever fixed. The rental company just keeps catching people returning cars and if the customer didn't see the damage when taking the car they are charged for the damage that is never repaired.
Budget tried to do this to me after a 1 day rental, there was a dent in the fender I did not see and it was rusted it was so old but they tried to charge me for it 2 months after I returned the car. I raised H and they waived the fee.
NationalCarRental on 11/14/2013:
Thank you for bringing this to our attention. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at firstname.lastname@example.com with complete details, including your contact information, rental agreement number and any further information regarding this incident.
When emailing, please list Reference Number 131114-001928 in the subject line. We look forward to hearing from you.
Social Media Coordinator
Debbie on 11/18/2013:
Thank you for this post. I learned from it. I hope the rep who responded isn't just trying to make the company look good. Please do update!
Duane on 11/18/2013:
It's called a scam, Money, Money, Money.
Midge on 11/18/2013:
My family just went through this with Alamo who are owned by the same people as Alamo, National, and Enterprise. We were basically told by executives for the company that when you rent a car, you are responsible for any damage to the car when you return it, unless it was brought to the attendant's attention before you took possession of the car
Dave Spradley on 11/23/2013:
Thank you for posting this review. I normally rent a car about 4-5 times a year. You can bet future rentals will not be with National.
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Platinum Service
Posted by
ALEXANDRIA, LOUISIANA -- I rented a small economy car for a week to visit my children. I'm 43 and was expecting my 1st grandchild. I get to the airport AEX and all they have is a luxury Tahoe. At first I thought wow... an upgrade for no extra money but the thought of the gas cost made me hesitate. It was a bad thunderstorm when I flew in and I decided to go with it. The manager told me to come back in 2 days and he should have something to switch out. I was okay with that.
After one day of driving, I spent over $60 in gas and realized that by the time I would go back and switch the vehicle I would have probably put $200 in my gas tank! So I called customer service, which was a nightmare, hoping I could find a location to switch out vehicles sooner than my original plan with the AEX location. Well after hours, the customer service line rolls over to people that have a hard time understanding me and vice versa.
They gave me names of Enterprise locations near the town I had driven to which was about 2 hours from my original pick up location. I felt like as an Emerald Club member I should have gotten a better level of service. I would have thought that customer service would have arranged the switch for me. I didn't even know Enterprise and National were affiliated.
So I did all the legwork on my own trying to switch out this car and save my gas allowance for the trip. I finally got an answer from the Enterprise in Opelousas. Amy was the associate who helped me. She acted as if I was bothering her. I tried to be polite but it was a challenge. I was so frustrated. Multiple phone calls, no resolution, and the customer service line hung up on me repeatedly. It was beyond frustrating. I switched the Tahoe out for a VW Jetta. It was filthy, only had 1/4 tank of gas and nobody mentioned that. If I had not questioned it, I could have been on the hook for an entire tank as that is what my original paperwork stated. Amy at Enterprise handwrote a note on my original agreement.
I was so sick of all of this that I just left. Well, 2 minutes down the road and the car dies. I recrank it and decide to go back and get the Tahoe because a gas guzzler is better than a broke down beater anyday. I go back, and they are closed. So I spend the rest of the evening trying to get from place to place. My nerves were shot.
The next day, I call the original place I rented from. They did not have another car but told me to head that way and they would work it out. So I did that. The entire staff and manager were awesome. They apologized for everything, gave me a gorgeous Malibu and one day credit on my rental. It was a great resolve to my dilemma. I still spent way more on gas than I wanted to but I felt respected and I appreciated Sean and Cindy helping me so much. I don't feel like there is an issue at the National Rental Car location. There is an issue with the Emerald Club customer service you receive via telephone and there is an issue entrusting your customers to Enterprise because they do not treat you like a valued client but rather an inconvenience.
Company Response 08/26/2014:
Tamara, our team could make the proper management aware of your concerns and experience. Please email us at: email@example.com with your contact information, rental agreement number and any additional details you would like to share about your experience. Please attach reference #140826-002879 to your email. Thank You. –Christina
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Tamara on 08/26/2014:
Thank you Christina. I sent the email with the details and I've already been contacted by Christopher on the Social Media Team. I'm excited to get feedback from upper management regarding this situation and I will update my review after the review is concluded. Thanks!
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National Rental Car Nightmare!!!!
Posted by
DENVER, COLORADO -- National Rental Car,
I have just about had it with your company. I rent from you ever single and for the past 4 weeks I have had issue after issue with you. Over the past couple of weeks I have called almost every department and received very little support or constructive feedback back on various issue so I am now forced to put up negative reviews on your company all over the web.
Issue #1 you rented me a car about 4 weeks ago that was not fueled up and I didn't realize it until I was 90 minutes away from the airport. I talked with you rental agent when I returned the car and was basically told I nothing could be done. Level 5 out 10 in frustration
Issue #2 I returned a car to the Denver airport and when I rented it I did not take a close enough look at every single part of it to verify no damage was present. I partly, blame myself as I am now forced to spend over 10 minutes now looking over every little aspect of your cars as you want to charge me $500 for the tiniest little dent which I did not do but you hold me responsible for. Level 9 out 10 in frustration. I have talked to several of your insurance adjusters and they are determined to stick me with the charge.
Issue #3 I rented a car from Austin, TX and when through 3 tolls which I paid in cash. WELL you charged me $16.60 for tolls. REALLY it was $1.50 a toll how do you get $16.60??? I like how you can just charge whatever you want on my credit card!!! I never went through a toll and this just had me beyond mad. I called the Austin airport and he basically gave me the number for the toll roads and hung up the phone. Really nice!
I spend over $1000 dollars a month with National Rental Car and this is how I get treated. I will be making a switch soon and I will make sure not to give one more penny to any of your companies including Enterprise and Alamo.
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NationalCarRental on 05/10/2012:
We've taken note of your complaint. As customer service is of the utmost importance, we would like the opportunity to look into these concerns for you. Please send us a detailed email to care[at]nationalcar.com with the exact address of the rental location involved, your contact information, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number 120510-001453 in the subject line. We look forward to hearing from you.
Social Media
National Car Rental
Alec on 05/10/2012:
I am going through the exact situation with a rental from National Car Rental in Indianapolis. They are determined to charge me for damage to the bumper that did not occur during my rental. I confirmed this with the agent when I turned the car back. As an Executive Club member I would have expected better customer service. My business partner and I select one vendor and remain loyal precisely for this reason. It appears to not have any bearing whatsoever on the experience in this matter. The frustration level with the representatives I have spoken to cannot be described.
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Worst Customer Service
Posted by
ANYWHERE -- I am an Emerald Card member and rented National many times. Most of my travel was at regular times and I had no issue. In fact enjoyed the free upgrade you receive when you select a type of car. However, most rental companies offer all these services. What makes a company distinguishing in this industry is customer service and able to take care of customer any time or at least be courteous.
I booked a car at Vancouver airport for 1:30am pickup. Website never said anything about not able to pick up that time or when the location is going to be closed. It wasn't mentioned in the reservation receipt either. Flight got delayed and the location was closed. We took a cab to the hotel and I called customer support next day.
The call center service was so poor. I asked her if they can drop off the car at the hotel, as if I go again I would encounter $70 two way to the airport and hotel and that's more than 50% of my rental fee. The woman was so rude and telling me ridiculously that I should have called if I am going to be delayed and there is nothing they can do. I told her if any other location and I am delayed I would have called but its airport location and delays are expected how am I supposed to call from the flight when there was half hour delay? They even asked for your flight no. for that purpose to see if they can keep the reservation in case the flight gets delayed.
She lacked any courteousness and ignoring my concern kept asking me if I want to keep the reservation anymore or not. I told her fine but I am not happy with this service. I told her I rented with them many times but what I experienced this time is really bad in a strange city in the middle of the night and may consider discontinuing my membership. She said that is fine.
Then I was getting ready to go to the airport again to pick up and I got a cancellation email. She purposely cancelled my reservation. I thought it could be a mistake, went on to the site and rebooked. Few minutes later she cancelled it again.
I just went to the airport to the counter they said they have no record of who took that call. I ended up going with another car rental service. Will never rent National again.
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alamocares on 04/27/2012:
NationalCarRental on 04/27/2012:
We've taken note of your complaint. As customer service is of the utmost importance, we would like the opportunity to look into these concerns for you. Please send us a detailed email to care[at]nationalcar.com including the exact rental location information, your contact information, your rental agreement and any further information.
When emailing, please list Reference Number 120427-001359 in the subject line. We look forward to hearing from you.
National Car Rental
Pastor on 10/05/2012:
National Customer service is horrible!
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BEWARE!! don't rent a car from National if you have any relatives/Friends coming from another country to visit
Posted by
INGLEWOOD, CALIFORNIA -- went to return a car with people I know who were from another country on 12/29/11 at approximately 9:00 P.M. They were confused by some of the charges on the receipt. Went to National customer service and was "helped" by Jason. I explained the situation telling him that they didn't realize they signed up for a lot of extras because of the language barrier. He told me "If you don't speak English, then don't rent a car". I felt that statement was very rude and discriminatory. Why should someone not be able to rent a car in America just because they can't speak fluent English. After some arguing back and forth he told me "don't be smart with me". After a while the manager came. I told the manager what happened and all I wanted was an apology from Jason for the statement he had made. The manager said he understand the situation and he will have a talk with Jason. The manager then helped us out with a refuned. He went to the back for a while and left us with Jason. My boyfriend who was with me at the time asked Jason if he really was not going to apologize and explained all we wanted was for him to admit he shouldn't have said what he said. At that time I told my boyfriend "just let it go, he's not going to apologize". Right after I said that Jason imitated me and said "YEAH JUST LET IT GO" in a high pitched voiced. JASON WAS BEYOND RUDE! I called corporate that night but it wouldn't go through so I called again the next morning and filed a complaint. The lady on the line said I would hear back from them in about 10 days. Its been over a month and no one bother to follow up on the complaint. I guess it was just not important to the company how badly their customers were treated. So I write this review to vent a little and to warn anyone who might have relatives coming from another country to go to another car rental company.
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Anonymous on 01/28/2012:
This employee definitely needs a lesson in customer service. The very least the corporate office should have done was called you back to apologize.
Old Timer on 01/28/2012:
Happy to hear they got a refund on the items in question. As a rule all the extras is where they make their big money and seldom give money back.
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Absolutely Horrible
Posted by
KANSAS CITY, MISSOURI -- I was sent on a business trip to Kansas City, MO and my only available option for a rental at that time in the class of vehicle I needed was National. I usually rent vehicles once a month or so on business trips for my job, and usually use Enterprise with no problems what-so-ever. I knew from stage one of the experience that National would be different. After the extremely rude treatment by the employees at the desk (rude as in they acted like I was bothering them by walking up to the desk and asking them to do the job that they chose to accept and get paid to do), my car was very dirty. They have a policy where you choose any car in the lot in your class. So I picked another car, that one was dirty too. I had to look through about 5 Chevy Impalas before I found one that was relatively clean. Even that car was in poor condition as little things where broken inside such as the lever to lean back the driver's seat.
After my stay in the area was extended by my company, I needed to call National to extend the rental by 9 days. I called their 866 number, waited on hold for 20 minutes, and received a call center in India. I absolutely hate companies that utilize Indian call centers. I could barely understand the rep, who I had to ask "What?" to 5 times to understand him saying "May I have your RA number?" and he became very angry that I was having a hard time with HIS poor English, again, when HE chose a job that requires dealing with English speaking people. He said he could not help me and transferred me to a number that was disconnected.
I hung up, called again, waited another 20 minutes, received a different Indian service rep with a language barrier. I explained what happened, and this rep said she would transfer me to the correct number. Again, number was disconnected. I called a 3rd time, was on hold a 3rd time, explained that the number I was being transferred to was wrong. The 3rd rep obviously did not understand what I was saying and transferred me to that same disconnected number. The 4th time I called I received the same rep from the 1st call. This time he transferred me to a wrong number, a private residence. Now this was at 10:30 PM when I was making these calls, so the gentleman who was woken up was rather angry about it. So finally I looked up the Kansas City office number myself. I called that number, received an automated answering service, and guess what ... was transferred back to the Indian Call Center when I chose what I thought was the appropriate selection for whom I needed to speak with.
After calling back and spending 10 minutes choosing different options on the automated line, I FINALLY received someone at the desk in Kansas City. I explained to her how frustrated I was, and she completely blew me off without so much as an apology or "thank you for your patience." ... completely and utterly unprofessional. I spent 2 hours, literally 2 hours, just trying to get a hold of someone who could help me, my company was spending over $1400.00 on this rental, 1/15th the value of the car they rented us, and I don't even get an apology for their inept call center.
So here's the best part. After explaining to her what I needed, she said she couldn't help me, and transferred me back to the Indian call center.
I drove the car back the next day, handed them the keys, walked over to Enterprise, and settled for a smaller car and good customer service.
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PremierFirst Vehicle Rental Ruined My Financial Life
Posted by
ENGLAND, UK -- I rented a car at Gatwick Airport outside London, Drove for about 2.5 hours, a motorcyclist crossed the road and scraped my car then slammed into the vehicle behind me (and survived... somehow). I'm not at fault, the policeman almost point-blank said it at the time but covered himself about 'investigations' and so on. All fine.
And, according to the contract I signed, they kept a damage deposit of about $1,500 until liability could be formally declared. This is fine, I understand that and prefer that to be the case as its safe for both them and me.
That's mid-September of 2007.
Fast forward to March the next year: the insurance department has lied to me repeatedly about what they've done and when, they claim they've sorted things out last winter when I did it -- inside of two days -- in January (and if I hadn't done that I'd *still* be waiting for them to pull their thumb out), my chequing and VISA accounts are now closed, there's a collection agency chasing my PayPal account debt... And what's the line National UK (PremierFirst Vehicle Rentals; Vanguard Rentals... etc)?
"Well, normally this sort of thing takes at least eight months, you know. We've done nothing wrong, so why should we apologize?"
I've never had such lousy service in my entire life, no matter *what* side of the Atlantic you'd like to discuss.
Litigation is imminent for them.
[solicitation snip]
However, the details left out about the accounts -- skipped in trying to make this a little less than saga-length -- basically would explain that the PayPal account, the chequing account, and the VISA account are all inter-connected, as is required by PayPal. They want your credit card information, and they want a real bank account to deposit into or draw from.
As for the destruction of all of those accounts, the money for the damage to the car was held until liability was fully declared (and that's fine by me) and after for four months I stepped in and did the job of resolving the issue of liability for the guy in the office with the file (and that's *not* fine by me). Additionally, no one warned me the charge was coming down before it happened -- and I wasn't worried, because it wasn't my fault, and I had insurance, right? -- so I'm suddenly landed with triple my credit limit on my account. Money gets sucked from every direction into the VISA account, I've got cheques bouncing all over the place because I paid bills when I got back home but hadn't got the VISA bill yet, I ordered a bunch of books from other people in my industry (I'm in publishing), thinking I was fine with all of my finances balanced...
And suddenly I can't use my VISA, my bank account's over-drawn, my PayPal is locked...
Yes, I'm a 'publisher', which sounds great, but we're in start-up mode, so we've not pulled a dime for ourselves yet.
So, here I am with no money, no credit, I can't order supplies to use in the creation of re-selling product so I can't make an income for the business, I can't write a cheque to pay any personal bills... good thing the house is in the wife's name.
And National continues to say that they did everything they could, yet I solved the liability being agreed to by the other side in 48 hours, after they'd sat on their hands for four months.
'This sort of thing usually takes eight months to work out, so this has gone quite quickly!'
Okay, it's gone fast because *I* made it happen, and if you regularly take that long to sort this simple a case, maybe I ought to be working there instead of that lot!
Again, hit the site for the complete details. It's not a spam-bot site, I'm not trying to suck your details out of your computer, I'm not even using Google Ad things for revenue, I only want to create a place for people screwed by this specific company to band together.
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Suusan B. on 03/03/2008:
I don't understand what having an accident in a rental car has to do with a checking account being closed and credit card being cancelled much less a collection agency coming after you for Paypal debt. Wouldn't an accident in a rental car be covered by personal insurance or a rider on the rental agreement?
Anonymous on 03/03/2008:
You're right on, Susan B. A few details missing here.
MSCANTBEWRONG on 03/03/2008:
I'm somewhat confused about this post as well. Some additional details would be helpful...how did all of this cause your checking account and credit card accounts to be closed? And how does Paypal fit into this?
ianalexandermartin on 03/09/2008:
Hopefully, the details newly added to this review / complain will explain things more fully.
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External Damage (Dings and Dents)
Posted on
NEW YORK, NEW YORK -- I have been a loyal National Car Rental customer since 1979. Normally when I pickup a car the agents review and help inspect the car before I leave the lot. In July 2014 I rented a car from the National Car Rental location at JFK. We had been on a plane all day and due to delays we missed out connecting flight home to Rhode Island. The agents and porter were very nice, helped us with our bags and sent us on our way. They didn't help inspect the car as they normally do and I neglected to to check it myself. I used the car for 22 hours, and caused no damage to the car. When I turned it in the agent noted some dings and dents. Now National is billing me for the repairs.
I expect basic customer service and assistance inspecting the car should be part of the rental cycle. However, at National its not. I'm still working with the folks at the National Car Rental damage unit on this issue. If I have to pay for the damage I'll never do business with National again.
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NationalCarRental on 10/29/2014:
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please contact us at firstname.lastname@example.com with the complete details. Include the exact rental location, your contact information, claims, rental agreement or reservation numbers and any further information regarding your experience with us.
When emailing, please place reference number 141029-001748 in the subject line. We look forward to hearing from you.
Carol H.
Social Monitoring Coordinator
National Car Rental
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