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Posted by
On Oct. 10, 2014 my husband and myself were due to fly out of Punta Cana D.R. at 1.00 pm on a full flight, to JFK and then fly onto SLC, arriving at 11:00 pm. We had never flown with Jetblue before but had heard good things. Realistically, we expected nothing. It's an airline, as long as it took off and landed we don't care.
After waiting on the plane for 1 hour, everyone was bused back to the terminal where we had to wait for three hours. No one would tell us what was going or offer us meal credits. Finally, we boarded at 3:30 knowing there was no way we would make our connecting flight. The pilot then announced that there had been a problem with the toilets not flushing. Everyone was angry because we could have held it for the 3 1/2 hour flight. The pilot said that because it made a light flash in the cockpit, he refused to fly. Fine, whatever. We were told that everything would be sorted once we landed in JFK.
By the time we arrived in JFK, 70% of the passengers had missed their connecting flight. We were immediately told by a JetBlue representative that there were no more flights tonight and that we would all be put in a hotels. We all had to find our own way to terminal 5 (the JetBlue's terminal). Where we were all told that we would not be put up in hotels. That all hotels were booked and that we could spend $150 of our own money (we would be reimbursed apparently) if we could find a hotel. There is no way at the last minute, at JFK you can find a hotel for $150. I spent over an hour trying. Plus there would be no compensation for $70 cab fair to said hotels. At this point my husband became angry and said they need to do something. The man serving us got very pissy and refused to help us. Refused to help anyone, he went off at us because apparently it's not his problem. Sorry buddy, your a Jetblue representative. It is your problem. Finally we spoke to a supervisor. She was no better. Really and truly couldn't have care less. I asked her what we were all supposed to do. She shrugged and said, "It's not my problem."
We had to beg for meal credits. We begged! We hadn't eaten since the morning. All we got was $24 to cover dinner and breakfast for 2 people ... in a airport terminal. Yah right!!! Most of the other passengers didn't even get meal credits.
Because it was now 11:30 at night the terminal was closed. I had never seen anything like it before. Elderly couples, families with small children, honeymooners try to sleep on a freezing cold floor. One couple had gone on vacation before the wife was starting cancer treatment, talk about ruining a much need vacation.
My husband called up JetBlue and the representative he spoke to was appalled at the way we were being treated and claimed this was not their policy, he then upgraded us to even more space seats and offered us more meal credits (only another $16 though) and put us on the next available flight. That flight left at 9.00 the next morning was a 6 hour flight to Long Beach, CA. There would we have to wait 4 hours for a connecting flight to SLC. At this point we just wanted to get home and were grateful for being upgraded so that we could at least try and sleep. No one else got any of this because they didn't call and complain.
The airline attendant on our flight to Long Beach was the nicest JetBlue representative we came in contact. I was shacking and shivering while waiting for the bathroom (I do that when I only get an hours sleep) at which point he asked if I was ok. I explained everything that had happened and he gave us a free blanket (they normally cost $15 - it was a really crappy blanket) along with extra food.
But our connecting flight to SLC was something else though. It was announced that the flight would be delayed 40 minutes because of fog in SLC. There was no fog in Salt Lake, we checked. When we finally boarded, the pilot said it was because of air force when flying from San Francisco. So wait, which was it? Fog on the flight from SLC or air force interference flying from San Francisco? The pilot also thought he was flying Delta and JetBlue. That was pretty funny.
There was an elderly couple sat behind us who had been through all this and they hadn't been upgraded. The flight was empty and there were lots of 'even more space" seats available. The elderly women asked if they could move and the flight attendant said, "No, there was a charge for those seats." The old man muttered, "This is f*^#ing ridiculous" to which flight attendant name Kasey said, "What did you just to me?" The gentlemen replied that he hadn't said anything to her. "Yes you did, don't swear at me! I will have escorted off this flight. Is that what you want?" She then got he supervisor named Jerome who came and said, "This is my flight and it's gonna go my way." I don't know what they teach their Jetblue representatives but they were so viscous and self centered, everything was an affront to their personal rights. I wouldn't want to be on one of the flights if there was a problem, they seemed like they would use the passengers as flotation devices. My husband stepped in at this point at told Jerome he needed to calm down and tried to explain what we had all gone through. He said, "I don't care, I was delayed to." To which I responded, "You weren't delayed 17 hours and made to sleep on terminal floor." He completely disregarded us and said, "That didn't happen!" Then walked off.
I don't know how the gentlemen behind us did it but later in the flight he apologized to Kasey, she lapped it all up and said, "If you had told me your situation nicely, I would have upgraded you." We were only half way there, seats were still available, she didn't move them.
All in all we were delayed 17 hours due to mechanical issues, we were treated like cattle (actually cattle are treated better) and all we got offered is $100 towards another JetBlue flight within the year.
We have flown 27 times in the last 8 years with many different airlines and have never been treated this way. I can understand this treatment if it had been a weather delay, but this was a mechanical issue. And a stupid one at that. I will never fly with Jetblue again. I will tell everyone and post this same review on every site on the internet. I don't know who Jetblue bribes to be classed as the best airline but it can go on forever.
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Severely Inept Customer Service
Posted by
MILPITAS, CALIFORNIA -- So, my boyfriend and I live in California and we planned a cruise to the Caribbean. We used JetBlue to get there. Our first flight was cancelled then our second flight was delayed 3 hours due to mechanical failures which made us miss our connecting flight in JFK which, in turn, made us miss our cruise. They eventually got us to Jamaica where we could catch the cruise on the 4th day but had to spend a significant amount of unexpected funds in order to stay there for 3 days.
We sent JetBlue a complaint and all they want to do is give us each a $200 credit each which won't pay for a whole plane ticket.
My boyfriend says they aren't legally obligated to do anything since our first flight was cancelled due to weather conditions and the other flights were booked as a "favor" to us. My question is - how can airlines get away with such poor customer service when many/most other companies can't!
I am so frustrated.
Thanks for any help or suggestions you may be able to offer.
Here is the full story in the form of the complaint letter I sent to JetBlue:
I would like to share with you the experience my boyfriend and I had with your airline on June 22nd and 23rd. We had booked a straight flight from San Francisco, Ca. to Fort Lauderdale, Fl. (Flight 278) for a cruise. We were originally very excited to fly with JetBlue because of the wonderful things we had heard from friends. Unfortunately, our experience was not as pleasant as we had expected.
Our flight was supposed to leave around 10pm from SFO and get to FLL at 6am. (Our cruise left the port at Fort Lauderdale at 4pm.) We got to the airport right before 8pm and quickly found out through other passengers that our direct flight was cancelled. Up to this point, we did not receive an email update nor was the information on the JetBlue website updated (it still showed our flight as âon timeâ).
The lady (I cannot recall her name) at the check-in counter was very nice and tried to find us alternate routes to FLL. She found a flight through another airline company with a layover but at least we were going there in time. During our wait, she discovered that JetBlue had already re-directed us through JFK getting us to FLL by 2pm. The flight to JFK was supposed to leave at 12am. Even though we had a long wait, we were grateful and happy we were going to get to our cruise in time.
We get to the gate at SFO. First, the screen behind the JetBlue representatives had the flight leaving at 11pm. I was a bit confused since the lady at the check-in counter said 12am. When I told one of the staff about the screen, he said, âOh, we know.â I know this may seem insignificant but customers rely on this information to know if it is possible to get something to eat, use the restroom, etc. The fact that these two staff members were accepting wrong information to be posted is unacceptable.
Then our flight arrived at the gate and de-boarded. Midnight and 12:30am came and went with no explanation that there was mechanical failure. Finally, there was an announcement that there is mechanical issues that needed to be taken care of and the flightâs new departure time was 2:15am. The plane actually left the gate to get repaired.
Again, 2:15am came and went with no further explanation why the plane was not back at the gate. Finally, around 2:45am, a manager announces that they have not received any new information from the mechanics working on the plane. This announcement was made as our plane was pulling up to the gate. To me, there seems to be a major break in communication among the staff at JetBlue.
In the meantime, we asked the staff at the gate desk about our connecting flight in JFK. First, a staff member argued with me about when the plane would arrive in JFK. According the computer screen he was looking at, the plane would arrive at the same time as it was projected to if it had left at 12am. I asked him mathematically, how that was possible. I understand planes can make up some time in flight, especially in the middle of the night, but not when it is already 2 hours past the original departure time. Then he conceded that may be I had a point and he started to look at other flights leaving JFK that could get us to our destination.
He told us that everything was booked and there was nothing he could do. No sorry, nothing. I asked to speak with the manager who I had seen make an announcement. He said that he would have another staff member look at flights for us but there was not much more they could do. The other guy looked for a while but informed us that he could not look at other airlines. My question is, why not? Why would I have to leave the terminal, go through the security checkpoint, and go to the check-in counter (where I cannot imagine there was a staff member there to help me at this time of night) to find out if there are other airlines that can get us to our destination?
Finally, the staff member put us on standby on the last flight from JFK to FLL that would get us to our cruise in time. We ask are we going to be stranded in JFK and what would happen if we were not able to get on the flight. He said he was certain we were going to get on the flight in JFK and not to worry. Well, he was wrong.
We approached the desk for the connecting flight in JFK and ask the staff member there about our chances of getting on the flight. He huffed and puffed and said every seat was booked and there was no way we would be able to get on. During our conversation, two pilots walk up to the desk. The staff member did not say excuse me or anything but turns towards the pilots mid-sentence and asks them if he could help them. They ask for two seats on the flight we were waiting to get on and without hesitation, gives them two seats.
A little flabbergasted and a lot tired, we asked them how the plane had open seats for them but just a minute ago, the plane was fully booked. He said that his priority was the pilots and not the customers. Yes, those were his words. As you can imagine, I began to get upset. He told me there was no need for me to get upset. I said, âI shouldnât be upset for a weekâs worth vacation to be used for nothing and a $3,000 cruise that I am not going to get to go on?â He said, âno, you shouldnât be upset.â Well, I think many people would agree I had every right to be upset for missing a cruise I had paid my hard-earned money for.
A little later in the âconversationâ, he turned to my boyfriend and said, âI am going to talk to you because I canât talk to her.â Excuse me??? Itâs one thing to DO this if the customer is upset but to have the nerve to say this in front of me. Does your company train your employees to talk to customers like this? Totally unacceptable.
He finally told us there was absolutely nothing he could do for us because, again, he could not look up other airlines. He told us to go the information desk - at least, this was not on the other side of the security checkpoint. After waiting in a VERY long and time consuming line, we were finally helped by Fayola (I did not catch her last name) - one of the only two people at the desk.
At this point, I was crying. My boyfriend explained to Fayola our situation and she actually seemed like she cared. She looked through the different flights leaving JFK and found us a flight to Jamaica where our cruise was stopping along its way. She recommended we call the cruise line before booking the flight to make sure we could catch the cruise in Jamaica. After confirming that this was a possibility, she booked us on the flight. She told us, though, that our luggage would probably be on itâs way to Florida and it may be a day or two before getting the bags in Jamaica. She not only found our bags, she came to our gate and let us know that our luggage would be on our flight to Jamaica.
First of all, I want to explain to you my viewpoints on caring. Itâs one thing to actually care (or not care) about the customers complaints or problems; however, itâs quite another thing to not seem to care. The staff members at the SFO and JFK gates did not seem like they cared AT ALL. One staff member at SFO just stared nastily at another customer who was crying and upset because she was trying to get to an ill family member in New York and the mechanical issues were preventing this from happening.
Secondly, I can understand when flights are cancelled because of bad weather and how this is not the airlines fault. But, when your planes have mechanical problems, the customers should not be punished for that. We were treated by the SFO and JFK staff members like this was something we were just going to have to deal with with no sort of compensation. It was not until we pushed for some sort of resolution that we got answers. The staff member in JFK even argued with me about whether there was mechanical problems on our flight from SFO.
We are both extremely unhappy with JetBlue and the so called customer service we received from many of the staff. Ultimately, my boyfriend and I missed 3 days of our cruise and unexpectedly spending a lot of money ($1500) in Jamaica on hotel, food, and taxi fares because of JetBlueâs mechanical failures and poor customer service. There are many things JetBlue could have done to get us, the stranded passengers, where we needed to go on time. There are many things JetBlue could have done to compensate us for the havoc caused by the delays, cancellations, and failures. Instead we were treated with indifference and contempt.
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trmn8r on 07/16/2012:
I didn't read the long version, I read the summary at the beginning.
My opinion is the BF is correct. They aren't legally obligated to give you further compensation. In the world of air travel, not obligated means you aren't going to get anything - yes, this caused you great inconvenience and $$$, but it is a consequence of the vagarities of flying.
I cheated and read the last paragraph about mechanical failures. Let's consult the CoC, which is the applicable document - standby...
The Contract of Carriage details what passengers are entitled to if there are ground and departure delays. Essentially, you are eligible for $50, 75, 100 etc and/or tickets for future flights, based on the duration. That is JetBlue's only liability.
Here it is: http://www.jetblue.com/p/jetblue_coc.pdf
CowboyFan on 07/17/2012:
This is a good review because it shows the problem with not flying into the port city the day before the cruise leaves. That way, there would have been adequate time for the problems and still have made the cruise.
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Not Doggy Friendly - JetBlue Check-In = No Integrity
Posted by
SAN DIEGO, CALIFORNIA -- On December 18, 2008 I was scheduled to depart San Diego to Seattle, WA with Spencer Evans and our two dogs on flight #276. We had purchased 2 rounds trip tickets for our dog the same day we ordered our tickets to assure our dogs would be able to fly. We have flown with ours dogs multiple times on American, Alaskan and United with tremendous service and kindness to our dogs. With our love of JetBlue and the new pet policy we figured this would be the ideal situation for both the dogs and us.
We arrived at the airport via taxi since we would be in Seattle for 10 days and did not want to leave out car â It was $45, but an expected expense. With close to 2 hours until our flight we are waiting in line to check in â dogs on leashes and ready to get into the bags. At Check-in we are addressed by Francis a customer service representative who tells us that one of our Boston terriers is far to fat and has to be weighed. We pop adorable Dude on the scale and sure enough he is 26 lbs. We knew he was chubby, but it was never a problem with any other airlines. We were told we would not be able to fly since Dude was 6 lbs over weight- 6 POUNDS!!! Francis then tells us our other Boston Terrier is also to big- she weighed 20.5 lbs. We are both flabbergasted that we are being told we cannot take them on the plane. After Francis continues to tell us Dude is too fat and cannot fly due to TSA requirements, we point out TSA does not have a weight limit on Alaska, American or United. Instead, the dogs just have to fit comfortably in the TSA approved Sherpa bag that will slide under the seat in front of us. Francis continues to become ruder and ruder as shes speaks with us and says that she won't do anything and can't do anything since 6 lbs of dog is a safety concern.
Francis then proceeds to grab her manager- he comes out 15 minutes later and yells at us for not reading the legal information for JetBlue which requires a dog to be under 20 lbs which includes the weight of the bag. He is also extremely rude to each myself and Spencer.
I ask both Francis and the manager if we could pay an extra fee for Dude and Fiona- in turn paying for 2 additional dogs ($200 total for the one way ticket for each). Since Francis told us no other dogs were on the flight, we thought this was OK. Francis also told us the Pilot could approve the dogs flying, but refused to contact him or tells us how we could get approval else where.
Not 10 minutes later Francis steps away to help another customer leaving us waiting. The women checking in is bringing along her 3 year old daughter who weighed at least 30 lbs- but paid nothing for her daughter since she was riding on her lap. To me, this is a safety hazard for the child and extra weight to the plane that is not being paid for â
I must pay an extra $200 round trip per dog and pay additional dollars for extra bags and overweight bags, but a 3 year old is free. Not only is this ridiculous, but it is something I have alerted TSA to look into.
We talk with Francis for another 30 minutes to come up with other ideas how our dogs could fly. She suggests we call a psychologist and lie to get the doctor to sign that Dude is an emotional pet. Not only is she asking us to lie, but she is not helping the current situation. The manager leaves us and refuses to talk with Spencer and I again.
Francisâ only other idea is to try to get the dogs to ride in cargo on American. She suggests we go buy two $200 crates for each dog- we now have 40 minutes until our flight, and not enough time to even book the dogs, let alone pay and hop on our own flight. To make matters worse, Francis tells us this should be fine, even though America is not currently flying dogs in cargo since Seattle is below freezing. She says it should warm up soon and American can just keep the dogs in the crates until they can fly. Needless to say- the weatherman has predicted that Seattle will not warm up above freezing (or even 25 degrees) in 10 days. Francis tells us that is not her concern and that we should have paid attention to the details. She hands me the phone to try try to reach United or American to book and the dogs and tells us she would âtry to get us on another flight.â Her trying consisted of walking away from the check-in counter and proceeding to help someone else.
After realizing we were going to miss out flight anyway, and dealing with extremely rude JetBlue service, that we would drive from San Diego to Seattle. Not only were we visiting for Christmas, we were also interviewing with several companies- all interviews had to be cancelled since we would not arrive on time. We took another $45 taxi home and packed the car and started to drive to Seattle.
Both Francis and her manager did not realize the danger, struggles and future JetBlue dollar losses of their actions - all because of an irrelevant 6 pounds. I would understand charging for additional weight, or if there was a weight requirement on the plane where each person could only take X additional pounds and each passenger could only weigh X amount for safety, but that is not the issue. I understand the more weight, the more fuel is used, but that is why we said we would pay additional dollars to cover the 6 lbs that would sooooo drastically affect the fuel consumption.
Never have a dealt with such rude customer service of any airlines, especially in a time when the airlines are struggling so much to get customers. We have already alerted family and friends who have pets to not fly JetBlue. In addition, I will continue to tell my company who flies from San Diego to New York and Boston monthly to fly with another company. We did receive a refund, but minus the $100 change fee per ticket, but it cost us nearly an additional $800 in gas, over 49 hours of traveling, 2600 miles to the car, 2 missed interviews and missed job opportunities.... all for 6 lbs!
Perhaps you will tell me that Francis was just doing her job and following rules, but it was her rudeness and telling us to lie that showed she did not have integrity, she was just trying to make some innocent travelers lives hell.
Needless to say- we drove to Seattle- it took over 26 hours due to the terrible snow and ice. We survived and told everyone our story.
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Soaring Consumer on 02/22/2009:
What happened that day was wrong, despite the 20 pound policy. You should have been informed of it in the first place when you originally bought tickets for the animals.
Contact JetBlue's corporate office. You shouldn't have to be out the change fee after what happened and deserve compensation for the extra expenses.
If they refuse compensation, contact Christopher Eliott, the CNN Travel Troubleshooter and the ombudsman for the National Geographic Traveler magazine, at firstname.lastname@example.com.
BokiBean on 02/22/2009:
Francis just hates dogs.
Anonymous on 02/22/2009:
While I sympathize with your situation and agree you were treated poorly, you should have checked the airline rules before buying tickets for your dogs. A dog is not a child, so you are completely wrong to compare your 26 pound dog to a 30 pound 3 year old. As far as I'm concerned, dogs should not be allowed on planes at all and you should be grateful that any airline even allows it anymore.
jktshff1 on 02/22/2009:
Soaring, got to disagree this time. the op blew it, " not reading the legal information for JetBlue which requires a dog to be under 20 lbs which includes the weight of the bag." OP should have read the rules.
financial..agree dog ain't a kid, however, would you deny my assist dog a place?
OP...ya got to learn the rules, read, and understand them.
Ben There on 02/22/2009:
American Airlines also has the 20 lbs. restriction...
Nohandle on 02/22/2009:
I actually remember the days when a dog crated was considered an extra piece of luggage to be put in cargo. As long as they were under 125 pounds they were fine to go along with a health certificate from the veterinarian pasted on top of the crate. Those rules changed quickly due to the number of animals dying due to heat/cold while waiting on the tarmac. All anyone can do, if he is going to fly with an animal, is check until the last moment as to what's allowed. I think the rules change daily, just like anything else allowed on a plane.
yoke on 02/22/2009:
How do you know the child was 3 years old weighed 30 lbs and was sitting on her parents lap. I thought it was under 2 that got to fly for free if they sat on a parents lap. Did that one time and would never do it again.
Anonymous on 02/22/2009:
Jktshff1, no, I wouldn't include an assist dog in my comment about dogs not flying. There is an exception to every rule, and an assist dog is one of them. I don't hate dogs, by the way, I just think they have a place and an airplane isn't one of them (again, "regular" dogs - for lack of a better term - not assist dogs). A person who is allergic or terrified of dogs shouldn't be forced to have an uncomfortable flight because someone wanted to take their pet with them.
jktshff1 on 02/22/2009:
Point taken, but a person who is allergic or terrified of dogs should stay away from places they are allowed and the private business owner should not be made to make an exception. People with legitimate disabilities excluded, a business owner should be able to allow or disallow behavior or actions as THEY decide, not the government. Allergies and fright are not reasonable. I'm allergic to bee's...am I going to sue a beehive owner in my area 'cause I got stung..heck no.
Kind of like I don't patronize businesses that don't allow legal handgun carry in my area, and encourage others to do the same.
I hope I made sense.
Soaring Consumer on 02/22/2009:
I love JetBlue, yet I feel that the main issue is not really the policy, but how it was handled by these specific employees.
Employees that treat customers like that don't deserve to work for the airline.
Ben There on 02/22/2009:
Soaring, it seems that the OP is just upset that Francis enforced a rule that all airlines have. It sounds like she spent a lot of time with the OP trying to come up with other options like getting a doctor's note, sending the pets on American, etc... Some people confuse "rude" with "she didn't break a rule for me". She could have been written up by letting an overweight animal on the plane, and no one wants to risk a job in this economy because a customer didn't check the rules. What would you suggest she do?
Anonymous on 02/22/2009:
"We have flown with ours dogs multiple times on American, Alaskan and United."
But... you didn't read Jet Blue's pet guidelines first..had you done that, you would have been able to choose another airline, saved yourself all that gas money, mileage on your vehicle, lost job interviews...etc.
I think the Jet Blue employee went above and beyond to try to assist you by coming up with some alternatives...while helping her other customers too. It's a hard lesson to learn, but I think the accountability lies with you on this one.
lesaint on 11/08/2009:
Agree with commenters above faulting OP.
One should read the rules to understand precisely what limitations and fees apply. The "it was only 6 lbs of dog" and "but that other airline lets me" defenses are ridiculous for reasons too obvious to merit development here.
Additionally, helping an obviously difficult customer find a solution to her dog crisis, while still attending to her job (I.e., taking care of the rest of the customers) is not the same thing as being "rude."
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Lied to by Customer Service Reps - Rude Supervisor
Posted by
I flew Jet Blue from RDU to JFK - JFK to LGB on January 9, 2011 and back on January 11, 2011.
My flight out was late leaving RDU, late leaving JFK. Not weather related delays. Then into the flight to Long Beach, CA, we were told that we did not have enough fuel and had to stop in Las Vegas for additional fuel? I was 3 hours late meeting a business associate! This is not the bad part!!!!
On the return flight, I flew the red eye from LGB to JFK. Arrived in JFK at 5:05am on 1/11/11. I saw the flight from JFK to RDU had been cancelled. I went to the "Just Ask" counter of Jet Blue. I approached the counter, asked the Jet Blue employee how she was doing. She did not even acknowledge me. Never talked to me. She just looked at her computer. I stood there and waited for several minutes. Finally, I asked if she could help me. She asked me "what do you want me to do". I asked her what my options were since the flight was cancelled. She said repeatedly, "Call 1800 Jet Blue", "Call 1800 Jet Blue". She was just RUDE!
So, I called 1800 Jet Blue. I talked to a representative. He told me that I would get a credit back to my credit card of "approximately $120.00". The representative told me to wait before I cancelled the last leg and took the credit. The representative suggested that I "explore my options" and then call back.
I made my decisions based on the $120.00 credit. I rented a car and drove from JFK to RDU. 600 miles! The total fo the rental car, tolls, and fuel was about $120.00.
I called back again to finalize the credit (While driving back from JFK to RDU). I was one the phone for 57 minutes. The representative I spoke to this time, told me she had to put me on hold to talk with a supervisor. While I was on hold, I was disconnected from the Jet Blue end of the call. Then I called back and sat on hold another 45 minutes and then had to disconnect because I had a business phone call come in.
So I call back tonight to finalize the $120.00 credit. After being on the phone for another hour, I talked to a representative that told me my refund was $38. Not $120. I asked to speak to a supervisor. I was transferred to a Supervisor that was arrogant, talk to me in the most degrading manner. I was amazed that a supervisor would speak to a customer in this manner. I had him on speaker phone and my wife insisted that I hang up and not be talked to this way. I stayed on the phone and the supervisor told me I was wrong and "so what that 2 of my employees told you the same thing, the only credit you can receive is $38." I tried to explain the calls, what I was told, and I was repeatedly interrupted by the supervisor. Bottom line was I will only get a $38 credit.
This was my first flight with Jet Blue and it will be my LAST! I also saw on this site that another lady had a very similar experience with Jet Blue in regards to being told one price for a credit and then when the credit was issued, it was a much lower amount. Is this a trend?
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Anonymous on 01/27/2011:
Air travel is tiring enough without being used and abused by the airlines. If you suffered an indignity at the hands of an airline don't get mad or feel helpless, send a clear message this behavior will not be tolerated. Take your beef to Small Claims Court. With minimal cost, whether successful or not, you will come out a winner. Typically an airline will hire attorneys to prepare the case with costs exceeding $1,000 per claim in legal fees. While litigation should never be your first option, if you believe you have a legitimate claim, it is a viable avenue when all other options fail. Even if you lose the battle you can still Win the war by making your point to the airline.
Ross on 04/27/2013:
I had a similar experience with the JetBlue in RDU airport on April 2013. They changed my original ticket for the next day because of a delay on first flight (I had a connection flight). The next day I simply went to JetBlue counter to check in my luggage. However the employee (an African-American lady) start acting extremely rude when she saw my passport realized that I am from a middle-eastern country. After I waited 10 minute for my luggage to get checked-in, she told me that "I will check-in your luggage here, but you have to get your luggage in JFK and have the checked-in for the rest of you connection flights". when I was trying to explain to her that I have done this flight for many times and I always get my luggage transferred directly to the final destination (since I had a connection flight), she was looking to her computer without paying any attention to me and she kept repeating the phrase "this is all I can do". when I asked her in a very calm manner that I want to speak with your super-wiser, she called airport police on me. I have no idea what she told airport police on the phone, but I suddenly found myself surrounded by RDU police. After hardworking police officers checked my ID and embracing me with inappropriate words in front of my Family, they asked me to leave JetBlue counter area. I decided to not to continue arguing because my family was so scared. However, I call JetBlue customer service and explained them the situation, they set up the luggage to be received in final destination within couple minutes.(same request that I had in the first place and the lady over the counter told me that it is impossible to do). trust me this is just a summery of what happened in my first and last experience with JetBlue!!!
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Over and Above
Posted by
We recently flew from Ft. Meyers Florida to JFK then on to Portland Maine (Flt 124 and 608, 02/28/13)(name Ritchie, Bob and Anne). During deplaning I required a wheel chair on the jetway and then to the food court area. At some point I discovered that my wallet was missing. My problem! A new and bulky wallet that easily slipped from my side pocket. Regardless it was not in my possession on delivery to the food court area.
We immediately notified JetBlue who set in motion their staff to check the plane quickly, called the overall service folks for JFK who came to collect my wife and take her from the gate area, to the lost and found and to the baggage area. The wallet was not located. My guess is that it slipped out while moving from the seat to the jetway.
This morning I received a call from JetBlue in Ft. Myers to tell me that the wallet had been found in Ft. Meyers during thorough cleaning of the aircraft. The person, Linda Pickering, walked me through what needed to be done to get the wallet back to me ASAP. I authorized her to search the wallet for my credit card which she and the supervisor did, (time ~11:15 AM, 03/02/13). Needless to say, I am stunned by the successful outcome largely due to the attentive and honest staff at JetBlue and the Customer service chap (AirServe) at JFK, a fellow by the name of Troy Bowry. I am so sorry we did not note the names of the other JetBlue folks who helped as well.
We have been flying JetBlue whenever possible for several years and ALWAYS found the staff and service to be outstanding!
Our PWM flight was delayed, however, that is a non-issue in my mind. If one travels "suck it up" that's the way it goes! Don't like it?? Stay at home!
The JetBlue staff was exemplary.
So our hats are off to the folks at JetBlue and to Troy Bowry at JFK.
Not a thing to complain about.
Bob and Annie Ritchie
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Not Notified of Flight Change!
Posted by
ORLANDO, FLORIDA -- I went to fly from Orlando to Washington/Dulles airport today. When I got to the airport and went to check in, I was notified that the flight had been changed, and would be leaving 3 hours later. I was upset, as I could have been in bed for 3 more hours but more importantly, I had people meeting me at my destination - some taking time off from work to do so. So, they were adversely affected as well. I contacted Jetblue (supervisor Connie on 5/31/2012 at 8:15am eastern) to get to the bottom of why I was not notified of the change. Now, stay with me here. I am a TrueBlue member. I booked this flight via my TrueBlue account. I have an email address associated with that account, yet, JetBlue NEVER sent a schedule change to that email account. They don't even dispute that. Their excuse to me for this mishap was that when I booked the flight originally, I had put in an additional email address (my wife's!) who I wanted to make aware of my flightâs, and of any changes if they happen. Well, happen they did, and JetBlue ONLY sent the schedule change email to that address, not mine! When I spoke with Connie, she also stated that they notified me via phone of the flight change in March. That call NEVER occurred. They told me that they actually spoke with a person when they called. That person would have been me, as this is my phone that no-one else answers. Also, they say they keep notes of such calls and outcomes and did not leave a voice mail (that part is true, I never received a voicemail.)
What was amazing to me was that supervisor Connie stated everything worked fine according to their process. So, their change request process will send an email to those you want notified of your travel plans, but not the actual trueblue member traveling and booking the flight!
I asked if they were aware of this anomaly and the fact that this TrueBlue member was never notified and she defended their process.
I did ask if they were going to offer any compensation for this major inconvenience, and the answer was no.
What a shame JetBlue. I've typically had good service and enjoy flying your airline. All it takes is one bad experience like this to change my buying behavior. Shame on you!
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TLSmith on 05/31/2012:
It seems to me this kind of a minor inconvenience.
jktshff1 on 05/31/2012:
This is a common occurrence with just about all airlines.
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Bad Customer Service
Posted by
We arrived at the airport with plenty of time. We entered the TSA security checkpoint with 45 minutes till take off. The line was extremely slow. When we finally arrived at the scanning machines the TSA was allowing vendors to cut in front of my wife and I and when we questioned the TSA agent he jokingly said, "hey we need these our coffee (Starbucks employee and a few other vendors)" and when we added we needed to catch our plane he completely disregarded us. My wife was able to complete the checkpoint before I and she ran to the gate she was told the door was shut to the plane and they were not boarding any other passengers. While my wife was questioning the lady at the gate (Shelley) she heard the walkie talkie from the plane ask is it all right to shut the aircraft door. The lady with the other walkie talkie said yes, WITH US STANDING THERE, and the person on the plane asked if she was sure because there were some seats still empty and the other woman said yes it was clear and she could shut the door. We again questioned Shelley and she was not helpful at all. In fact she walked away from us and gave the terminal to another woman who booked us on a later flight to JFK and charged us an additional $100.00 for the flight. Imagine the gall to charge us an additional $100.00 because the gate personnel closed the door prematurely. There was no empathy at all. We were still 7 minutes early to the gate and they did nothing for us. The plane door was not shut when we got there and they treated us like sheep.
We have traveled quite a bit in the last five years with a host of carriers and this has been by far our worst experience with any airline. This is not going to be the last piece of correspondence.
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Dukemom on 02/16/2012:
Most flights start boarding 30 minutes before takeoff. You should have already been at the gate with only 45 minutes before departure. You did not allow yourself enough time.
CowboyFan on 02/16/2012:
The Jet Blue website says: Cut-off Time for Boarding a Domestic Flight
"Each customer must be onboard the aircraft 15 minutes prior to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation."
It is unfortunate, but you were late since you have to be "onboard" 15 minutes before flight time.
Ben There on 02/16/2012:
If the door is ready to be shut that means standbys had been cleared, the passenger manifest has been printed and given to the crew and submitted to the TSA, weights calculated, etc... Adding passengers at that point often means a delay to resubmit all of that information.
jktshff1 on 02/16/2012:
What airport?
Terminator's ghost on 02/16/2012:
If arriving 7 minutes "early to the gate" means prior to takeoff, I believe that is actually late. When they are closing the door, they are ready to back away from the gate.
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Delayed 5 days, JetBlue was rude and unhelpful
Posted by
My parents and I were scheduled to fly from Salt Lake City into New York City on 12/26/10. When it became apparent a winter storm could be an issue we attempted to call JetBlue all day on the 25th. We never reached an actual person. When we called the main desk at the Salt Lake City airport, we were told that we had to come into the airport to be able to change our flight (which had been cancelled by this point). We drove 2 hours to the airport, cutting short a visit with my son. When we arrived at the JetBlue counter we were very rudely told there was a 5 day wait for a flight into NYC and there were no flights available to D. C., Boston or other areas of the Northeast for at least as many days. The employee at the counter told us it was our "fault we couldn't get a flight" because we had waited too long to change our flight and that "everyone else had called in much earlier". Obviously I was outraged since we had been trying to call JetBlue for over 10 hours at this point and were given incorrect information when we called the airport. They clearly did not believe us, said there was nothing they could do other than refund our flight, and said that they could not change us to a flight on another airline. I understand that their jobs are trying, particularly on days when there are delays. However, how could they possible outright blame us and act rudely to paying customers who are just as frustrated as they are?
We booked a flight on Delta and got home 2 days late, rather than 5. I'm flying to Salt Lake again tomorrow and I didn't even look at JetBlue's rates. Once my favorite airline, I won't be flying JetBlue again.
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trmn8r on 02/03/2011:
I just looked up "Christmas Day storm 2010" and all the hits I had were articles dated 12/19 and 12/20. So the storm was predicted much earlier than 12/25.
Jet Blue was one of the airlines hit the worst, because one of its hubs is here. a 5 day delay was standard for those airlines. The call volumes during and around storms far exceed the capability to answer them. They should not have been rude, but I believe it correct that calling earlier would have been prudent.
Delta, as far as I can see, does not have a hub here. This may explain why you obtained an earlier flight (plus they may have gone out of their way to grab you as a customer away from J/B).
dan gordon on 02/03/2011:
the other reason your sol is that Jet Blue like SW Air Tran and other smaller carrier do not have reciprocity with the mainline carriers, and fly to fewer cities. A Delta tickt may have been able to get you closer to NY to an airport that was open.
Ytropious on 02/03/2011:
What do you want them to do though? Snow storms are unpredictable and they can only do so much to get people from point A to point B.
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Poor Service
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LOS ANGELES, CALIFORNIA -- Good afternoon, my name is Janet Hite and my family was scheduled on your flight #934. Our confirmation number was KKERBE.
We checked on the internet before we left the house (6:00 AM) and it showed our flight was on schedule. We were traveling with 16 people. We are part of a hockey team that was scheduled for a tournament. Half of our team was on American Airlines and the other half was flying on Jet Blue. The people who were on American had no problems getting to O'Hare. This meant that either we got there also or they wasted their money because you canât play an ice hockey game with just 8 players.....
When we got to the airport, right around 8:00 we went to check in our luggage and we were informed that our flight had been cancelled. When we asked why we were told they didn't know and that there was nothing we could do. We then went inside the airport to the Jet Blue counter and we were again told that our flight had been cancelled and that we were on our own. We asked what could be done and they said nothing and then said ânextâ and would no longer answer our questions, just that they didn't have to do anything and didn't have any information to give us. We tried calling your 800 number only to have a recording tell us that due to so many incoming calls you were no longer answering and that the line would be going dead and then they just hung up. We watched them work with a passenger, get him a flight on a different airline, schedule a ride for him to LAX and pay for his flight, but all 16 of us were told there was absolutely nothing they could do.
We then started calling around to all the different airlines trying to get a flight out that day as our first hockey game was Saturday at 1:00 pm. We personally had six in our family and the cheapest flight we could find at the last minutes was $305 per person one way (X 6 =âs $1830) on Southwest which we had to come up with right away. Jet Blue credited our account the $99 that we paid for a grand total of $706. What we want to know is who is paying the additional $1,124.00?
In addition to that we had to drive to LAX and leave our car there. We also had to fly into Midway instead of OâHare, which meant that our rental car would be no good. We had reserved a Ford Excursion (reservations were through Hertz, made with our Jet Blue airline reservations) to share the cost with another family. Our share would have been $225.00, but the Hertz at Midway does not carry large vehicles so we each had to rent a mini van for $350 each. Again who is going to pay the $125.00?
Then of course there was the trip home. We got to OâHare catch our flight and the man at the counter was so rude. We had six of us and we were allowed two bags each for a total of 12 bags at 50lbs each. However, we only had seven bags none of which were over 50 lbs. When we went to check in he told us to use the computer to check in, which we did, however when it went to print out our boarding passes there was some error with the machine. He VERY rudely told us to us a different machine and then when we got to the front of the line to check in he told us to put all our bags on the scale at once. When we started to put them on he looked at us and VERY RUDLEY said âyou have to be kiddingâ, slammed our tickets to us and told us to move on.
Then when we finally got on the plane (that plane was late) it was so hot I thought my daughter and I were going to pass out. It was truly the most uncomfortable 4 hours that I can remember.
Then of course when we got back into Long Beach our car was in LAX. We had to hire a car to get us (6 people & 7 pieces of luggage) to LAX. Who is going to pay that $60.00?
At this point we are now out $1,421.00 because you cancelled our flight and didnât even try to help us out.
We donât really care why this all happened but we are a family that has saved several months to take this trip only to have to pay out almost another $1500.00. I have no idea how we are going to do this.
I would like to know when I can expect our money to be credited to our credit card?
I know of another 7 families that have had the same thing happen to them and I can tell you that each and every one of us tell everyone we know how we were treated. Everyone was so rude. No one wanted to be bothered with trying to help us out.
Just so you know, back in 2002 I was the manager for my sonâs hockey team. We had 65 of us going to Boston. Just as we were to land in Boston they closed the airport because of weather (something that is totally out to our control). They then took us into Washington DC. When we got there we were informed that Chicago, Detroit, Boston and New York had all been closed down and moved to Washington DC. They said our flight had been cancelled and to come up to the counter to speak with a United representative. When I got up there I explained that I had 65 people in my party and they sent us vans (at no cost to us) put us all up in a hotel, gave us dinner voucherâs and then sent a car to pick us up the next day for our new flight that would be leaving at 3:00 in the afternoon. Thatâs how you should be treating your customers.
It wasnât just the cancellation, it was the way we were treated. When we called Southwest and explained what was happening they worked with us until every person was taken care of.
You should be ashamed how this was handled. I would expect to be fully refunded within the week.
Very unhappy customer
Since then we were given voucher's however the vouchers claimed that they could be used towards any airfare or towards any JetBlue Vacation package. We decided to use the credit for a JetBlue Vacation package only to discover when we went to make the reservations that it can only be used towards the airfare part of the package. No where on their voucher does it say that. So we decide to book a trip to New York only to find out that the vouchers have been given in each passengers name and only those passengers can use them. Now the others in our party were are children's friends. We did not charge them the difference in getting them to Chicago. We paid for these tickets and JetBlue will not allow us to use the vouchers for our trip. I am truly beginning to think this is all a big scam, they offer you something that you can't use, that way they look good in the news, but have no intention of treating their customer good. Every time I talk to anyone there I end up in tears. They are so rude!!!!!!! If I ever get my voucher thing worked out, that will be the last time I ever use them and like the rest of you, I will tell everyone I know about how we all have been treated....
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Anonymous on 07/13/2007:
Dear Janet, when the players are on the floor and something goes wrong they all go nut then the sticks starts swinging, right?
Well, you should get the team together and go to Jet Blue corporate and let them have it!!!
But really now I do understand your situation and it does happen at all air lines, The thing is they seam to pick out who they think they can get away with giving no service too. Keep fight them don't let them get away with it. Good luck to you.
Anonymous on 07/13/2007:
Wow, now that's sound "advice." *tears*
Anonymous on 07/13/2007:
well PWPud, what advice would you have? * Drik wants to know *
Anonymous on 07/13/2007:
I don't know, but "good luck" and "let them have it" certainly doesn't deserve a helpful vote.
Ed22209 on 08/19/2007:
What happened to the Customer Bill of Rights for airline passengers? We need that! Your troubles would have been substantionally less. And, I'm not talking about the one-sided Jetblue statement on their website. Wasn't there talk about national legislation with real terms and conditions
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Where do I begin??
Posted by
I fly often between Las Vegas and New York and normally fly on Virgin America (GREAT airline!). However I had a credit from a cancelled flight last year, so I booked on Jet Blue. I paid their extra $40 to be able to fold my body into the somewhat less cramped space of the first 5 rows. I had an aisle seat in the 4th row. As the passengers arrived, I looked in horror as a family or group who had 6 children with them under the age of 4, including the screeching baby in a child seat approached. My entreaties to various Deities went unanswered as they plopped next to me, behind me, and in front of me. The apparent father knew better and sought refuge across the aisle on the window. I realize everyone has the right to fly with their litters. The same folks also have the right to turn a movie theater into a noisy day care center. Don't get me started on the appropriateness of breast feeding in an elegant restaurant. But as we took off into the wild blue yonder, the wailing and screeching began in earnest. And it didn't stop except for a brief interlude about 3 hours into the flight, only to resume for the remainder. The mother, on the window seat, at one point decided to change the baby's diapers, and folded down the tray table, plopped the baby onto it, and did her motherly thing. That's the tray table that food is consumed upon. As I wretched in horror, the flight attendant came down the aisle holding her blue bag for refuse open. Unbelievably, the mother hurled her soggy stinking diaper with her best Kobe Bryant rim shot across my lap and into the bag. The flight attendant only smiled at the mother's expertise, and continued on her quest for less odiferous refuse. I couldn't wait for the plane to land. The various children (they couldn't possibly all be hers; probably a family reunion or wedding or some sort of west coast fertility rite) climbed over the seats, kicked the back of seats in front of them (during the brief moments they were actually seated), and at one moment there were a total of 6 adults and children in our row of 3 seats. Thank the good Lord for Bose noise canceling ear phones! To be clear, I adore well behaved children. Occasional relapses of behavior are normal and expected, but there is a line that is crossed when children are allowed by their parents to terrorize a flight, a restaurant, or movie theater. I wrote to Jet Blue about this flight from Hell, and in response received a credit towards a future flight. (Which you can probably guess by now, I will not be taking.) Jet Blue was a great idea in its conception. But no longer. The surliness, the unwillingness to assist, the cattle car ambiance of their flights, and their passengers-be-damned attitude have compelled me to never fly with them again. I realize most of this is not Jet Blue's fault. I fault the oblivious parents who haven't yet figured out what grandparents are for when the desire to travel overwhelms them. Anyone want my $50 off credit? I will not be using it.
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goduke on 04/21/2010:
I'm really not seeing how any of this was Jet Blue's fault. I don't know that they could have done anything (maybe pass out earplugs).
Reminds me of a flight I took where a baby wailed virtually the entire 3 hours. Really nice young Mom was just about it tears becauase nothing she tried would calm the kid. People around her even tried. As we were getting near landing, she stated to those of us around here that she really apologized for the child, and that her husband was waiting and she was going to hand the child to him and make him deal with it. Someone remarked "well, he'd better be there with roses and chocolates," to which she responded "that's how we got in this situation in the first place."
Ben There on 04/21/2010:
Does Virgin America have a ban on small children?
whatsthe_prob on 04/21/2010:
I agree that JetBlue didn't do anything wrong. It sounds like you should be traveling on a major airline in first class so no one can bother you.
Anonymous on 04/22/2010:
The OP sounds like a good chap/chapette but no way, no how Jet Blue is to blame for the parenting skills of the children's elders. If there was a safety issue or the seat belt sign was on, I would change my tune but if it's off and the munchkins aren't trying to open emergency doors, there is really not much Jet Blue can do. This seems to be an issue with the parents.
skelly39 on 04/22/2010:
Funny, the only times my children were well-behaved when they were smaller was on an airplane.
I agree-this isn't the airline's fault. Use your credit. It was nice of them to give it to you for something they couldn't really control.
Anonymous on 04/22/2010:
idontthinkso on 04/22/2010:
Flight attendants are not referees, marriage counselors, nor babysitters. As a paying passenger, you are entitled to a reasonable amount of (un)common courtesy. No-where in your review does it mention you asking anyone (child, adult, flight attendant) for anything.
Children talking and making noise? They are CHILDREN. Even properly raised and disciplined children get bored. Perhaps saying something to the parents would have gotten you a rude response. Perhaps asking the flight attendant to garner you even a modicum of relief would have been ignored. You apparently will never know, because you didn't ask.
This falls into the realm of YOUR FAULT. Yes, the flight attendants probably should have intervened. Why they did not, is something you, again, will never know.
Everyone complains about the weather, but no-one does anything about it. There doesn't need to be an argument or even a confrontation. "Ma'am.. they are getting a little loud.." is an acceptable communication. "Stewardess.. I've asked them to control their children and I've been ignored.. Could you please talk to them?"
No-one said the children must be duct-taped silent. No-one got into fisticuffs. IF any of that happened, THEN you deserve a rebate/free ticket/apology...
You need to be a more communicative person, seemingly.
PepperElf on 04/22/2010:
children under the age of 4 often do not know better - especially the ones that are still infants.
although you are angry, there is nothing the airline can reasonably do.
or even legally do
If someone here knows of a good - and legal - solution to prevent a child under 4 from crying (especially a child undergoing stress, air pressure changes, etc) then I would like to know what it is.
and no, legally you can't just kick the family off the flight for having a crying children either.
Anonymous on 04/22/2010:
PepperElf, Not true. The airlines most certainly can kick a family off the plane for a crying baby however as Southwest found out a few months ago it's a PR disaster. But all the same it is legal.
PepperElf on 04/22/2010:
good point - a disaster
plus you can't kick them out once the flight has started.... you might be able to make them deplane at the next stop, but that's about it.
but really the only way I can imagine forcing a child under 4 to be quiet involves alcohol and or duct tape
which qualifies as being both illegal and a PR nightmare
as for what I'd do personally... my noise-reduction headphones (I've done that before when a guy in the computer lab was yelling & raging) and... well after sleeping with jets practically landing in my face, I have an ability to block unwanted noise
jktshff1 on 04/22/2010:
While being mostly deaf, I still carry earplugs on a flight for this very reason.
Anonymous on 04/22/2010:
Yes duct taping or giving alcohol to a child under 4 is illegal although I don't know what that has to do with an airline being able to legally remove a screaming baby from a plane.
Maybe I'm lucky but most of the time when I'm flying with babies around they're fairly tame. I've never been around one who cried non-stop.
PepperElf on 04/22/2010:
well since its a PR nightmare to kick them off the airline you know it won't happen.
there's no other reasonable thing to do.
and there's no real legal way to stop a child from crying in a situation like that.
the only real option is one of our other suggestions
headphones mainly, tuning them out etc.
Anonymous on 04/22/2010:
But it has happened. It happened just a few months ago on a Southwest flight. It will happen again some day because the airlines are within their legal rights to remove a parent and baby for no other reason than the baby is crying.
PepperElf on 04/22/2010:
is that what you want to have happen?
and again it's not something you can do once a flight is in the air, all you can do after the flight takes off is to kick them off at the next stop.
but is that something you would ask the airlines to do over crying kids?
Anonymous on 04/22/2010:
No, and I never said any of that. Let's recap. You stated and I quote, "and no, legally you can't just kick the family off the flight for having a crying children either."
I was merely pointing out that indeed an airline can legally 'kick' a crying baby from a flight. I don't know how duct taping a baby, intoxicating a baby or punting a baby out of a plane at 30,000 feet made its way into the discussion.
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This aparthotel is located in Brooklyn (Greenpoint), near the airport, Gantry Plaza State Park, United Nations Headquarters, and Memorial Sloan-Kettering Cancer Center. Also nearby are Chrysler Building and Grand Central Terminal.
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Takes the Impact Guidance System (I.G.S.®) to a new level by creating our highest degree of shock attenuation and stability.
A lighter weight midsole compound than ASICS' standard EVA and SpEVA®. Also features enhanced cushioning and durability.
Mimics connective tissue in the foot by creating tension as foot enters propulsion stage.
Vertical flex groove decouples the tooling along the line of progression for enhanced gait efficiency.
Shipping Information
Shipments normally leave our warehouse within 2 business days of purchase.
We ship to all 50 states, US Territories and APO/FPO boxes.
For full shipping information detail please go to www.asicsamerica.com/shipping-info
Shoe Care
There are no specific care instructions for this product.
Returns Information
Merchandise purchased on asicamerica.com may be returned for a refund within 60 days of the date of purchase, as long at it meets the necessary conditions.
To see the returns conditions and information in full please go to www.asicsamerica.com/returns.
ASICS GEL Cushioning technology opened up a world of new potential for runners and athletes of all shapes, sizes and skill levels who strove to run longer, play harder, and perform more intensely. Thanks to the comfort and support of GEL-Equipped athletic shoes, everyone's body could be a "runner's body." Everyone could push themselves farther into the realm of what was previously reserved for only the "elite."
ASICS Natural33 Shoes are based on the well-accepted tenet that the body tends to react positively to multiple types of stimuli. When coupling Natural33 footwear with your more conventional/structured running shoes, you are "mixing the signals," and effectively Mixing Up Your Run. Elite running coach Andrew Kastor discusses how our Mix Up Your Run concept can help you improve yourself -- whether you're a seasoned competitive runner, or simply running to stay in shape.
The technology in this product
Rearfoot and Forefoot GEL® Cushioning System
Attenuates shock during impact and toe-off phases, and allows movement in multiple planes as the foot transitions through the gait cycle.
Guidance Line®
Vertical flex groove decouples the tooling along the line of progression for enhanced gait efficiency.
Trusstic System®
Reduces the weight of the sole unit while retaining the structural integrity of the shoes.
Solyte® Midsole Material
A lighter weight midsole compound than ASICS' standard EVA and SpEVA®. Also fetures enhanced cushioning and durability.
Impact Guidance System (I.G.S.®)
ASICS® design philosophy that employs linked componentry to enhance the foot's natual gait from heel strike to toe-off.
DuraSponge® Outsole
A blown AHAR® rubber compound for enhanced cushioning and durability in the forefoot.
ComforDry™ Sockliner
Provides cushioning performance and anti-microbial properties for a cooler, drier, healthier environment.
Acronym for ASICS® High Abrasion Rubber. Placed in critical areas of the outsole for exceptional durability.
- 1.0
- 2.0
- 3.0


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After the reported successes of Pasadenas OneWest Bank (which took over IndyMac Bank), and HomeStreet Inc.s planned initial public offering, investors are again flocking to the banking industry with checkbooks in hand. Savvy investors and private equity firms have identified the banking industry as a gold rush with the potential for big profits and even bigger payouts for the investors. But realizing those goals may be harder than it looks.
To be sure, there is a lot of money to be made in the banking industry. Credit concerns and the general difficulty of consistently valuing bank assets and loans have depressed valuations of public and private community banks alike. Some investors view this as an opportunity to buy banks at a low cost and wait for the recovery to bring in huge returns.
The banking community is abuzz about all the enthusiasm in the investment community for bank equity, and rightly so. For the past few years, if a community bank found itself in troubled condition, investors would not invest, instead waiting for the bank to fail and then trying to buy the desirable assets from the FDIC at a significant discount. This was a low-risk strategy that had the additional benefit of allowing the buyer to take the bank assets without assuming any of the obligations of the bank holding companys creditors and shareholders. But today, there are fewer banks being seized and fewer bargains being offered in FDIC sales.
The New Bank Investment
Adding to this sentiment is the anticipated momentum in the bank M&A market as the attractive returns obtained by early entrants have piqued the interest of more and more investors looking to enter the market. Potential investors have several options, with a popular one being the new bank investment. A team of experienced bankers oftentimes backed by a private equity fund or funds put together a pool of cash and purchase a small bank in an open-bank transaction. This gives them the platform to further grow by acquiring more banks and potentially becoming qualified to buy assets in FDIC-assisted purchases. An example is Grandpoint Bank, headquartered in Los Angeles, which has been on an acquisition spree after raising $335 million from investors. Another example is Opus Bank in Redondo Beach, Calif., led by Stephen Gordon, who raised $460 million in late 2010 for the same purpose. Other recent examples include a number of big name private equity funds, such as Oaktree Capital Management and Leonard Green & Partners LP, who have taken ownership positions in existing banks and provided funding for potential future acquisitions. Other market players are making smaller, strategic investments in existing banks in order to take non-controlling positions in a variety of banks across the country and diversify their risk.
The new bank phenomenon has energized bank investing, but also carries a fair amount of risk along with the potential rewards that are worth noting.
The banks with newly infused capital have a lot of funding and a mandate to acquire banks, but finding the right target is not as easy as it looks. First, there are not a lot of targets out there. This may seem counter-intuitive because there are still a significant number of smaller banks that need cash or an exit strategy. But despite the influx of investment cash in the industry as a whole, small banks in need of cash are not seen as an attractive investment as a stand-alone bank, so they are not receiving that cash directly.
In addition, even a small bank that is still healthy is seeing its cost of operations rise substantially as new government regulations increase their costs without a corresponding increase in profitability, especially as interest rates stay low. Many of the small community banks are being coined as too small to succeed, and few investors are interested in pouring money into a bank that may not ultimately survive.
So, these smaller banks are oftentimes left with the choice of continuing to struggle and ultimately face seizure by the FDIC, or merge with another smaller bank that has the same cash flow problems in the hopes of bulking up to afford the cost of the new regulations.
This situation should have small banks lining up to be acquired by a well-funded bank, but that has not been the case. Many banks have chosen to wait it out or try other alternatives, rather than turn their banks over to a new management team in a deal that will likely remove all existing management at the target bank and make the targets existing stockholder equity largely valueless. As a result, the bank M&A market is left with far more buyers than sellers.
Even in markets with a fair number of potential merger candidates, profit and success are hardly inevitable for these new, well-funded banks. There are countless risks as the new banks identify and diligence potential target banks.
The first major hurdle is the FDIC disadvantage, meaning the bank M&A market was moribund in 2008 and 2009 because no one could compete with the deals being offered by the FDIC in assisted transactions. The private market for banking transactions shut down as investors found ways to participate in FDIC-assisted transactions because the profitability (and loss-share arrangements mitigating risk) were so much better. There was no appetite to invest in open-bank transactions. As the FDIC seizes fewer banks, and as the terms of loss-share arrangements have become less favorable for the purchasers, investors and private equity funds are starting to see the window of opportunity open.
Open-Bank Deals
In light of this new appetite for open-bank deals, the next hurdle is to identify, accurately evaluate and properly value the banks assets. This is complicated by the difficulty in assessing and valuing the bank assets. Valuing almost anything is generally more an art than a science, and real estate is an even more volatile valuation challenge. The real estate market has not settled and the market in California, and most of the Western United States, continues to be unpredictable. This means there is inherent risk in acquiring a banks balance sheet and trying to predict how the market will react during the next few years.
The next major hurdle is the debt and other complications at the holding company. Unlike an FDIC-assisted transaction, where the buyer only assumes part of the bank, most banks have a holding company, and any private investor in an open-bank transaction must factor in the cost of the holding companys debt.
Stockholders of the holding company will also likely need to approve the acquisition, which in most cases will almost entirely de-value their equity positions. In many instances, holders of trust-preferred securities will refuse to be paid off at less than par, even if it means that the holding company has no other option but to allow the bank to be seized or for the holding company to enter into bankruptcy.
Beyond these challenges, we live in a constantly changing regulatory environment. Banks are faced with a constant barrage of shifting regulations and capital requirements. Investors could be negatively impacted if they acquire a bank that is more troubled than they originally thought. If the new bank is forced to further write down assets, that can negatively impact the overall health of the merged banks and potentially prevent it from acquiring other institutions and curtail the overall growth and profitability plan.
For these reasons, the M&A gold rush that so many are predicting may end up looking more like a few prospectors alone in the riverbed working 24/7 and hoping to strike it rich. However, if they start to find gold, then word will spread fast and we may see a flood of M&A start to hit the banking industry.
Ann Lawrence is a partner at law firm DLA Piper LLP in Los Angeles. Contact her at 213-330-7755 or ann.lawrence(at)dlapiper.com.
Copyright © September 2011 BankNews Media


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Balance Ball Air Pump
Item# 95-0248
Replacement pump for our Classic Balance Ball®
Special Offer: 20% off all Seasonal Clearance (final discount reflected in cart) (Details)
This single-action pump is a replacement for use with our Classic Balance Ball® Chair.
Rated 2 out of 5 by 1 reviewer.
Rated 2 out of 5 by Allyn Pump broke during 1st use... This is not the sturdiest of plastic pumps, a part inside broke during it's first use but managed to finish the job if I held it 'just right'. I will probably stop using the balance ball once it gets soft again as this is the 2nd pump I have broken. At first I thought it was me, now I think it is a problem with the pump design or construction. July 3, 2014
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Will this pump work on other balance balls? And does it allow you to deflate the ball as well?
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Answer:This pump is designed specifically for Gaiam balance balls 52cm-75cm. It will not deflate the ball, however our balance balls will naturally deflate once the plug is removed.
9 months ago
The threaded portion of the screw-on plastic nozzle for the air pump broke off. Are replacement nozzles available?
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Flights London- buy inexpensive flights to London at your leisure online
With airberlin, you're sure to find inexpensive flights to London, both to Stansted Airport and Gatwick airport. We offer some daily flights to the capital of Great Britain from most departure terminals in Germany.
London is city of superlatives; the multicultural metropolis is the biggest metropolitan area in the European Union. Due to its thousand year-old history, which can be traced all the way back to ancient Rome, an outstanding cultural centre has developed. Included among the most well-known sites in London are countless historic constructions and buildings, such as St. Paul's Cathedral, the Tower Bridge, the Tower of London and Buckingham Palace. However, the city is also famous for the huge shopping centre and the stylish shopping streets and district. Hip restaurants, bars and clubs invite enjoyment and entertainment; going out and enjoying oneself is important here.
Fly to London: Travel fashionably and relaxed with airberlin
Online booking with airberlin is simple and uncomplicated; after entering your data, the flight is confirmed by e-mail. You'll also avoid lines at the airport with optional Web Check-in. You can simply print out your boarding pass at a computer and go directly to the gate at the airport. If you want to check luggage, we have reserved a special counter for you, at which you only have to hand over your luggage.
Flying with airberlin means travelling with great comfort at reasonable prices. Try it out for instance with a flight to London.


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Monday, January 3, 2011
I'm so glad I've found Norwegian Shinedesign, so inspiring! I love the way the photos are put together, the creativity, the colors. I could browse through her archive of pictures for hours :)
This is a sample, head over there for more good stuff.
Posted by Ulrika Kullenberg
Labels: inspiration , interior design
10 comments :
thanks for your wishes, and happy new year too!ReplyDelete
thank for for your beautiful posts very inspiring!
härlig blogg! kommer tillbaka snart,ReplyDelete
this post is so inspiring !ReplyDelete
thanks !
gud va fint! gott nytt år..ReplyDelete
beautiful, thanks for the link!ReplyDelete
Åh, STORT GRATTIS till er fina lilla pojke!ReplyDelete
Härligt avslut på 2010 må jag säga =)
Ha det fint!
Wow!!! So beautiful and cheerful!!!!ReplyDelete
Happy New Year, sweet Ulrika!
yes very beautiful..... thank you!ReplyDelete
Åh vilka snygga bilder! Stort grattis till er jättesöta bebis (jag väntar på en själv i april :)ReplyDelete
lovely selection! particularly love that peony in the tiny turquoise vase. might try something similar with tulips!ReplyDelete
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Patriots running back Kevin Faulk will announce his retirement in a ceremony at Gillette Stadium on Tuesday. The 36-year-old, who played 13 seasons with New England, will retire as the franchise's all-time leader in all-purpose yards (12,349) return yards (5,041) and kick return yards (4,098).
"Of course, it was a difficult decision, but it wasn't something that was difficult because I knew this day was coming," Faulk told WEEI.com on Monday afternoon. "The tough part is knowing that I'm done playing football forever now."
Faulk, who was selected in the second round of the 1999 draft by the Patriots, set numerous rushing and all-purpose yardage records at LSU. Over the next 13 seasons, Faulk helped the Patriots claim nine division titles, five conference crowns and three Super Bowl championships.
A versatile presence out of the backfield, over the course of his career with New England, the 5-foot-8, 202-pounder rushed for 3,607 yards and 16 touchdowns, and added 431 receptions for 3,701 yards and 15 touchdowns.
Faulk said he's looking forward to Tuesday's ceremony, which will be open to fans and held at The Hall at Patriot Place and will begin at 10:30 a.m. Coach Bill Belichick and owner Robert Kraft are scheduled to be in attendance.
"I'm definitely looking forward to it [Tuesday]," Faulk told WEEI.com. "It's a chance to say thanks for everything, to the fans and teammates and coaches. It's been a wonderful experience to play for the Patriots."
For more Patriots news, check out weei.com/patriots.
Peter King of Sports Illustrated joins the show to talk about the Patriots clinching homefield advantage and who the AFC is contenders.
WEEI.com's Mike Petraglia and Chris Price discuss the Patriots' approach for Sunday's game against Buffalo, a game rendered essentially meaningless now that the Patriots have clinched the No. 1 seed.
Bruschi joins the conversation on the Patriots win over the Jets and other games over the weekend.
Jackie MacMullen, ESPN Boston, talks with MFB about Rondo being traded to the Dallas Mavericks, and how this will have an effect on the Celtics rebuild process
How have the Celtics looked after a couple weeks? Could they be a playoff team? These questions and more...
Sam and Ben talk with Greg Dickerson about how fun this year's Celtics team is to watch as well Jeff Green trade ideas.
Mut, Rob, and Alex talk with former Red Sox pitcher Jon Lester. Jon talks about his experiences with free agency, what it would have taken to sign him to the Red Sox last season, and his experiences with fans since signing with the Cubs.
Mut, Rob, and Alex talk with newly signed Red Sox pitcher, Wade Miley. They talk about the story that came out about the D-Backs wanting him to switch to a gluten-free diet, and what he expects coming from the N.L. West to the A.L. East.
The boys are back at it, Mut, Rob, and Alex talk with former Red Sox pitcher and new Chicago Cub Jon Lester, they then talk with new Red Sox pitcher and ongoing consumer of gluten, Wade Miley.
Pierre joins the show to talk about the Bruins-Wild game, Bruins trade rumors, and the rest of the NHL.
Jack Edwards talks with Dale, Michael and Jerry Thornton and drops the bomb on us that based on how the standings look now, the Bruins could miss the playoffs this season.
Pierre joins the guys to talk about the Bruins and all things NHL
Just like on a Sunday morning in the summer, Butch Stearns and Steve Buckley hit the airwaves to talk about the Bruins win last night, and Patriots possibly resting starters against Buffalo this Sunday.
Nancy Frates called in to discuss her son Pete and her granddaughter Lucy.
Tom joined the show to discuss the close win over the Jets and Rex Ryan's comments.
A Christmas eve edition of "The Price is Right," Chris Price of WEEI.com makes some predictions for the Patriots Sunday afternoon tilt against the visiting Buffalo Bills.
Andy Brickley joined the show to talk about the Bruins, who are in the midst of a 3-game winning streak. The team clearly has deficiencies and may need to make a few moves before the deadline.
Bradford asks everyone who will listen, "Who's the most famous person to use your bathroom?"
Bruins Play-by-Play announcer breaks down the Bruins season so far.
For each of the 4 major sports teams, we give our naughty and nice lists.
Jerry and DJ are out to prove that this Christmas classic is one of the creepiest songs of all-time
Kay comes into the show to try out for the textress role on the program. We learn about her favorite sports and fondness for Rajon Rondo.
Mikey, Mut, Lenny and Kerry Byrne are taling Patriots-Jets and the potential end of Rex Ryan's coaching career with the team.
Tonight marks 9 straight years of the Planet Mikey Show. We play some sound from the takeover which got Planet Mikey rolling .
DJ and Scott reveal the greatest Christmas song of all time: Fleetwood Mac's "Silver Springs." They also discuss the Christmas outrage of Fleetwood Mac's "Silver Springs" being left off Rumours.
Scott McLaughlin of WEEI and Chris Peters of CBS' Eye on Hockey preview this year's World Junior Championship and break down Team USA's strengths and weaknesses. The U.S. opens the tournament against Finland on Friday.
Sam and Ben react to the Rondo trade and talk about the top 5 players in the NBA. The Celtics get their 2014 superlatives.
Bruschi joins the conversation on the Patriots win over the Jets and other games over the weekend.More from this show
Tom joined the show to discuss the close win over the Jets and Rex Ryan's comments.More from this show
With Denver's loss to Cincy last night, the Patriots are guaranteed the number 1 seed. Peyton Manning threw 4 picks and looks awful. With the Buffalo game now inconsequential, does that mean Bill will rest guys like Brady, Gronk and Revis?More from this show
Belichick gives insight on the Patriots victory over the Jets and starts preparing for the Bills.More from this show
Gerry and Kirk welcome Meter to the podcast. They discuss what Meter is up to now and what TV shows they're currently watching.More from this show


text: 5 A Must Seelifetemp | 24/03/2010 | See all lifetemp's reviews (3)This film is a fantastic example of how to adapt for the screen. An amazing novel, The Road could not be translated directly to film without parts of it being too uncomfortable to watch. This does the job brilliantly, faithful to key moments (especially dialogue) and reworking others to fit the form. This should have been Oscar nominated - this is actually proof that the whole Oscar sham is meaningless - and Viggo Mortenson should have challenged Jeff Bridges if not taken it himself. It was Jeff's year, by not nominating Viggo it was a hell of a lot easier to give it to him.That said the film is truely horrifying and uplifting in turns, avoiding mawkishness. The horror may still not be to everyone's tatstes. A must see, if not a must buy - my copy is on order.


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Fernando Alonso admits it is essential that he beats Sebastian Vettel at this weekend's Hungarian GP and narrow the deficit ahead of the summer break.
The double World Champion, who has not won a race since May's Spanish Grand Prix, arrived in Budapest with a 34-point deficit to Vettel in the Championship race.
And although there are still ten races go to, including this weekend's event, Alonso admits pulling back some points in Hungary is vital from a morale point of view.
"A good result is important," said the Spaniard.
"It's important because there is the summer break after this race and it would be good for the motivation of the team and good for our hopes if we can close the gap to Sebastian.
"If, before the summer break, this gap increases or goes very high it will be a very stressful summer break for all of us and there will be less motivation. It's an important weekend."
One factor that all the teams including Ferrari will have to take into account this weekend is the track temperature with some predicting it could reach 50'C on Sunday.
And while Alonso is not overly concerned about this, he admits Ferrari will have to stay focused as they may have to alter their strategy to suit the conditions.
"Nothing changes in terms of preparation, whatever the temperature is on Sunday we will do our same routine for the rest of the weekend.
"We just need to be a bit more open in terms of strategy in case there is the need for an extra stop. We will try to understand this tomorrow in the practice."
Any reproduction, publication or redistribution of this material without the written agreement of 365 Media Group is strictly forbidden.


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Black Diamond
Hoodwire Quickpack
In Stock Product Number: 30072
The Black Diamond HoodWire Quickpack gives you six of our HoodWire Quickdraws, now with hot-forged HoodWire carabiners on both the top and bottom. From overhanging clip-ups to frigid alpine ridges, the HoodWire biner's metal hood eliminates snags when cleaning, and the wiregate design lowers the weight and resists freezing in winter conditions. The 14 mm Dynex dogbone provides a light, durable connection, and the StraitjacketTM insert ensures the bottom biner stays in the optimal clipping position.
* This product does not qualify for shipping to all countries.
- Hot-forged HoodWire carabiner on top and bottom
- Wiregates eliminate gate whiplash and won't freeze up
- 14 mm Dynex dogbone is lightweight and durable
- Straitjacket insert keeps bottom biner properly oriented
- Package set of 6
- Closed Gate Strength : 24 kN (5,395 lbf)
- Open Gate Strength : 8 kN (1,798 lbf)
- Minor Axis Strength : 8 kN (1,798 lbf)
- Gate Opening : 24mm, 0.94 in
Gender: Unisex
Weight: 642 g
Season: F13
Vendor ProductId: 381072
Review ProductId: 30072
Reviewed by 1 customer
- Doesn't Catch On Anything
- Easy To Clean Routes
- light wight
Best Uses
- Sport Climbing
Comments about Black Diamond Hoodwire Quickpack:
I find these draws to be great for me when sport climbing. They are very light, with smooth and consistent gate action, and they can not get hung up on bolts or rope when sending a route or cleaning a climb. The Hood Wire does its job very well. I wouldn't hesitate to recommend these quick draws.
- Was this a gift?:
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text:
Sourcery Analyzer
Quickly identify and address performance bottlenecks
Sourcery™ Analyzer is a powerful embedded design analysis solution that combines unique profiling and analysis engine with data visualization capabilities. Unlock new insights and efficiently design today's complex embedded systems that integrate data from multiple operating systems.
Key Features and Benefits
- Visualize and debug hard to uncover bugs with dynamic system analysis views
- Built-in analysis of LTTng 0.x and 2.0 Linux kernel trace events
- Extensive trace analysis support for optimizing GStreamer-based applications
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- Perform advanced computation via built-in Measurement tool and Waveform Calculator
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- Efficiently handle multi-gigabyte datasets
- Develop custom Java-based application specific analysis agent plug-ins
- Professional training program available for deployment and customization
- Support for Mentor Embedded Linux, other Linux, Nucleus, other RTOS, and bare metal.
"We leveraged the capabilities of Mentor Embedded's Sourcery Analyzer and Sourcery CodeBench tools to bring our advanced lightRadio™ eNodeB high-capacity application portfolio into market more quickly and efficiently"
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Sourcery Analyzer is available in the following Mentor Embedded technologies:
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- For Nucleus RTOS users, Sourcery Analyzer enables trace visualization and real-time kernel and application tracking capability. In addition, the Nucleus Add-on for the Qt framework also includes out of box analysis agents focused on the analysis of specific common and complex GUI problems.
- For sophisticated users, the complete extended analysis toolset includes Java-based custom analysis agents, Measurement Tool and Waveform Calculator utilities are available as a separate option
- Sourcery CodeBench Professional includes a subset of the full Sourcery Analyzer product. Developers wishing to utilize the measurement tool and calculator or to create custom analysis agents should purchase the full Sourcery Analyzer add-on to Sourcery CodeBench.
Request Evaluation
Sourcery Analyzer
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Sourcery CodeBench user forums — discussions, design tips, sample designs and more. Visit
|Sourcery CodeBench Professional
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15 different agents that automate data collection, analysis, and visualization of kernel and application software on Linux platforms
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Extend the Analysis Agent Library with customized agents that can automate data processing, interpretation, analysis, and visualization.
More About Sourcery Analyzer
OverviewGain insight and identify performance bottlenecks in complex embedded systems, with Sourcery Analyzer. Use open source Linux Trace Toolkit (LTTng) to capture data and perform kernel and user-space tracing.
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Perform advanced functional and mathematical transformations of your data with the built-in tools. Gain an order of magnitude efficiency over manual methods by using power and automatic measurements and calculations.
Analysis Agents
Access a library of powerful Analysis Agents to automatically generate pre-processed views of common performance analysis routines. Analysis agents are available for CPU state, software thread state, CPU utilization, IRQ rate and more.