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Monday, March 9, 2009
Interview With Pathfinder Editor-In-Chief James Jacobs
-First, what's your background with D&D?
I first started playing D&D back in 5th grade in, I guess, about 1981, using the old "Blue Book" version of the rules. My 5th-grade teacher was my DM—he split my 5th grade class up into 5 groups of 5 or so and had us all make up characters and ran each group through a dungeon of his own design during lunch recess. We'd do one encounter area per session, and the deal was that our group couldn't move on to the next encounter until someone in the group wrote up that session's encounter as a short story. And since all five of the groups were adventuring simultaneously in the same dungeon, and we were all looking for the same sword (the Power Sword!), it was sort of a race between groups so it was a good thing to get your session written up as soon as possible. My group was lucky, I guess—I loved writing and always wrote up the adventures fast. In any event, I've been playing the game ever since.
-So how did you end up with this gig at Paizo?
When Dungeon first came out, I immediately started sending in adventure proposals. I got my first adventure published back in Dungeon #12 at the age of 14—getting paid to write something pretty much locked in my career at that point. After I finished college as an English major at UC Davis, I moved up to Seattle in 1995 with the vague idea of getting a job at Wizards of the Coast. A few years after I moved up here, WotC bought TSR. A year or so after that, I was working as a temp at WotC helping to do all sorts of odd jobs—I was working in the sales department in order fulfillment when Pokemon hit and WotC hired me (along with thousands of other folks) full time once it became apparent that Pokemon was going to be pretty big news, requiring pretty big numbers of employees.
Once I was working at WotC, I just sort of insinuated myself into games and discussions on the company intranet and all that. I was already gaming in Jim Butler's weekend campaign, and when the playtesting for 3rd edition started I got to be part of that from the start as well. Periodically, an opening in R&D would open up and I'd apply for a job, but I never got the job. I was pretty good at getting into the final round of interviews, though! In between those job postings, I continued to write articles for Dragon and Dungeon, and the combination of hitting deadlines, being able to write, and actually being an employee that the magazine editors could come talk with culminated in me being offered my first book job by Mike Selinker—I ended up writing about 50,000 words or so for what was going to be the official World of Warcraft D&D hardcover. But after some disappointing numbers from their Diablo and Starcraft RPG games, WotC decided to avoid the licensed game route and the D&D Warcraft book got cancelled. It was a bit weird to write that much for a book only to have it cancelled while it was in editing, but the R&D guys told me that happens to everyone and that I was lucky to get my first cancelled book out of the way so soon.
Anyway, even though that book was canceled (it later ended up being published by White Wolf's Sword & Sorcery Press, though), the R&D guys apparently remembered my work and were impressed enough by it that I started getting other job offers. Races of Faerun, Fiend Folio, Frostburn, and so on. All of those books made it to print, which is cool.
But even so, and even though I kept applying for jobs in the magazine department and in R&D, I kept missing out by one or two people. Often, it was a close friend of mine that got hired for the job instead, which was weirdly frustrating (I was disappointed to not get the job but happy my friend got the job). At about the time the magazines were let go and Paizo was founded to pick them up, I got laid off by WotC and then re-hired as a contractor 3 months later to do my same job (but now without benefits, yay!), at which point I was starting to get pretty frustrated. I applied to another R&D position but the job went to someone else (again, a friend—Jesse Decker). But this time, there was a vacancy left—the day after Jesse accepted the job, then-publisher Johnny Wilson at Paizo called me and offered me a job as an editor on Dungeon. I accepted the job on the spot, and two weeks later was working on my favorite magazine, first as associate editor and eventually as editor in chief. The magazines went back to WotC a few years ago, but I stayed on to help head up Pathfinder, and here we are!
-For the uninitiated, can you briefly state an overview of the main design goals for Pathfinder?
When Wizards of the Coast switched to 4th edition, the previous edition of the game went out of print. The core rulebooks would still be available in stores, but not forever; they would eventually sell out and be gone. And at that point, even though the rules were still totally viable (and indeed, readily available online for free as the SRD), you can't maintain a line of RPGs without having a core rulebook in print. And we couldn't just reprint the SRD, because two vital pieces of the puzzle (how to generate ability scores for your character and how to level up your character) were not open content. So instead, we decided to take a stab at doing an OGL evolution of the rules, something that builds off of the core SRD mechanics but different. This way, we could not only keep a core rulebook in print, but we could also address a lot of the parts of the 3.5 rules that either needed to be fixed, strengthened, clarified, or expanded upon. In so doing, we also hope to keep the rules compatible with previous editions of the game—you can use all the 3rd edition products you already have with pretty minimal fuss with the Pathfinder RPG.
-What might someone notice as the differences between Pathfinder and D&D 3.5?
I guess the biggest thing is that there are more options. We really tried to limit the changes to ones that were "additive" rather than taking things away. So now, if you play a sorcerer or a ranger or a bard or a fighter, there's just more choices to pick from. Characters are slightly more powerful as well—especially at lower levels, where we increased the power a bit to keep folks from being accidentally killed by random damage, to give characters a bit more survivability. This also had the happy side-effect of making the ECL +1 races like tieflings and orcs easier to introduce into a game, since the base races had been upped a little bit in power so that they weren't so underpowered anymore compared to these races. As you get higher level, though, the power levels start to drift more towards what most folk are used to in 3.5.
Another big change is the consolidation of combat maneuvers. In 3.5, all these different tricks (grapple, trip, overrun, bull rush, etc.) had different rules and mechanics. Jason Bulmahn, the lead designer for the Pathfinder RPG, came up with the "Combat Maneuver Bonus," or "CMB." With CMB, all of these combat stunts work the same, and all of a sudden you only need to know ONE rule in order to grab someone, trip someone, break someone's weapon, run someone over, disarm someone, or do anything else crazy in combat.
There's a lot of smaller changes too; like a more elegant method for clerics to blast or command undead that doesn't just make them run away (and therefore makes them harder to track down and defeat), additional options for classes, a bunch of minor tweaks and balances to spells, consolidation of some skills (Spot and Listen are now "Perception," and Move Silently and Hide are now "Stealth," for example, which lets skill points go a lot farther), a lot of new feats, and so on.
But the game should still look VERY familiar to someone who plays 3.5. Jason's done a GREAT job keeping the spirit of the game intact while making it easier or more interesting to play.
-Was there any point where you felt like 3.5 had "jumped the shark" or needed a redesign?
Not really... although there was certainly a point where I felt that the rules bloat made 3.5 so unwieldy that it needed a trim. Rather than redesigning the rules, I think it basically just needed to go on a diet—there were too many options and there was too much power creep going on, and things were getting just out of hand. This is a natural result of constantly producing new rules books, I guess—after a while, you cover everything that really needs to be said and in order to keep producing books, you have to grow increasingly eccentric and obscure with the new offerings. I suppose the point at which the new rulesbooks finally started to be "too much" for my own taste was with "Magic of Incarnum." It's an interesting idea, but it didn't feel "D&D" to me.
-What revisions or new rules in Pathfinder are you most excited about or proud of?
The bard, hands down. Bard's been my favorite class in 3.5 for a long time (replacing cleric and druid from 3.0). The new things bards can do in the PF RPG are a lot more in line with some of the stuff I give bards in my home brew, and it works pretty well. That's the only class I really helped Jason design... and that's mostly because he knew I'd cry for weeks if he didn't let me help him with the bard.
-How much would you say you've gleaned from the Open Beta in terms of changes you'll likely be making to the finished product? How much discussion did the playtest boards generate around the office?
That's impossible to say. We had close to 50,000 folks download the Beta rules, and the playtest boards have over 110,000 different posts. The playtest is now over, but the feedback we got from it is INCREDIBLE. A lot of it is helping us refine the Beta into the final rules, and those boards have generated an amazing amount of buzz around the office over the past several months. It's been a pretty hectic time at Paizo lately!
-Pathfinder will include all the races and classes from the 3.5 PHB, albeit in a retooled form. Are there any other 3.5 classes (OGL or otherwise) you'd like to eventually see get the Pathfinder treatment?
Well... the ones in the SRD are the only ones we can really give the "treatment" to. I'd like to see a samurai and a ninja eventually, of course, along with some sort of swashbuckler and some sort of witch. We've used Green Ronin's thaumaturge and unholy warrior classes (from the Book of Fiends) a few times in Pathfinder too, so it'd be cool to do something with them since they're both open content. A full-blown 20-level anti-paladin class would be fun.
-We should see a GM's screen for Pathfinder by year's end, right?. Any hints out there as to what other Pathfinder supplements you may have up your sleeve in the near future?
I hope so! A GM's screen would be pretty cool! We haven't announced one yet, but hopefully we'll be able to do something along those lines by the end of the year. We DID just announce a lot more products for the end of the year at paizo.com, including a 64-page "Cities of Golarion" book, "Classic Horrors Revisited," and a regional handbook to the River Kingdoms. Those should be fun!
-What's the nicest compliment you've received regarding Pathfinder Beta?
We've had a lot of compliments from customers and fans who, like us here at Paizo, didn't think that 3.5 was dead. So it's not really any one compliment, but the fact that there's SO MANY other gamers out there who are interested in what we're doing that's really cool. When we first did the open Beta, I was expecting to see 3,000 or 4,000 downloads. As I said above, we got over ten times that amount. It's pretty incredible.
-On the opposite side of that, any really good zingers that stand out?
None that I can remember! I try to focus on the positive side of things, but there have certainly been a lot of negative things said about the game. None of them stand out, though... again, I try not to let them bug me.
-What's the office atmosphere like at Paizo?
It's a strange mix of laid-back and super stressful. Getting all these monthly products out each month is grueling, and the Pathfinder RPG is causing all sorts of crazy panic attacks. It's not unusual for me to put in a 70 hour week now and then. That said, the fact that we can pretty much set our own hours is really nice—I generally work from 11:00 AM to 8:00 PM. The editorial pit's pretty well decorated with all sorts of strange posters, toys, Nerf guns, a stuffed Ithaqua hanging from the ceiling, a rubber chicken dangling from a window curtain cord, Godzilla toys, transformers, stuffed dice, goofy Photoshop pranks on each other, Final Fantasy toys, Lovecraft stuff... it's definitely NOT like working in the stereotyped office.
-What are some of the specific challenges in designing an RPG that's backwards-compatible with an existing system?
The big challenge is to avoid over-designing. It's really tempting at times to get carried away and try to make something like, say, the rules for falling objects more complex and more "realistic." The 3rd edition rules are pretty graceful and strong as is, though, and in a lot of cases, we change things and realize that the original method was better all along. The Beta is a lot less backwards compatable than the final game will be as a result.
And actually, I prefer just saying "Compatible with 3.5." I don't really like implying that one version of the rules is "backwards" to the other; the vast majority of the products we'll be producing are going to not be rules products; they'll be built using the PF RPG, but they'll be compatible with 3.5. Just sounds nicer without saying "backwards." That could just be me though. :-)
-Can you give us a little background on the Pathfinder Society and Organized Play? How's been the growth on that, and how what can players wanting to give it a try expect?
It's coming along quite well. We're edging up on the end of the first season, which we're calling "Season Zero." It's sort of a "playtest" of the organized play system, so that we can work all the bugs out and get things rolling. Season One starts at Gen Con 2009, and will transition over to the Pathfinder RPG rules at that time. It's pretty exciting, especially for the new author looking to break in to the industry—writing a Pathfinder Society scenario's probably the best way for an unpublished author to attract our attention.
-How is easy is it going to be for 3rd party publishers to support Pathfinder? Between the OGL and GSL, where would you say the Pathfinder-specific license for 3rd party publishers is going to come down in terms of openness/complexity?
It's going to be very easy for 3rd party publishers to support Pathfinder. We'll have a logo for them to use and a relatively simple license, probably even more open than the d20 license was, for folks who want to build things using the PF RPG. The whole book's going to be open content, in any case, with the exception of 20 deity names. Between the OGL and the GSL... the openness is going to be VERY close to the OGL. We want folks to continue the open gaming movement, after all, since that's what basically let Paizo keep being a successful game company after WotC took back the magazines.
-Is there any sense of competition (friendly or otherwise) between you guys and other gaming companies?
We have a pretty friendly relationship with companies like Necromancer, Green Ronin, Open Design, and Malhavoc; we're all doing essentially the same stuff, and supporting each other is pretty much what the Open Game movement is all about. There's not much in the way of competition there, I don't think.
I can't say the same about WotC though. While I have several friends that work at WotC, and I still hang out with them now and then... it HAS been pretty awkward at times "talking shop" with them. Certainly, I feel a sense of competition from WotC now... especially in how long it took us at Paizo to hear about 4th edition (most of our regular freelancers were playtesters but couldn't tell us anything about it, and at one point we were considering having them write 4th edition stuff unseen by us to be published by us... that route was full of madness!), and certainly in how my own personal freelance opportunities with WotC more or less instantly dried up once the switch was imminent. Not that I have time these days to do much freelance, of course...
But competition is good, I say! It helps keep a company on its toes and striving to do its best when there's a feeling that another company is trying to out do you, yeah?
James, thanks for the interview, and best of luck to you and Paizo with Pathfinder!
11 comments:
- Ron Perkins said...
GREAT interview! That's awesome that you managed to score that. Nice blog-fu. :)
FWIW, I agree with him on Magic of Incarnum. Nifty, but didn't fit into my D&D.
- March 9, 2009 at 5:48 AM
- Questing GM said...
Wow, amazing!
Did you email him the questions? Or did you arrange an interview with him?
- March 9, 2009 at 6:20 AM
- Mad Brew said...
Thanks for starting my day off right. Makes me want to hunt down some of my favorite designers and interview them!
- March 9, 2009 at 8:23 AM
Awesome work, Zach!
- March 9, 2009 at 11:21 AM
WOW. Eye opening to say the lice. I can imagine it must also be said to have said rivalry. And, yeah, I'd be more than a little schizo if freelancers were testing a project they could tell me about but I'd like to publish supps for.
Thanks for the great work, Zach.
- March 9, 2009 at 3:23 PM
I wasn't a regular reader, but you just got one.
I downloaded the Beta rules a bit late--about two weeks ago, and I'm still catching up, but so far I like what I see. Thanks for the good work in picking Mr. Jacobs' brain.
- March 10, 2009 at 2:29 AM
- Johnn Four said...
Great interview! Nice job.
- March 10, 2009 at 12:25 PM
- Zachary The First said...
Thanks, guys! The feedback for this was really positive! I have another Paizo interview brewing in the near future.
- March 11, 2009 at 6:59 AM
- Matthew said...
Every time James tells that story about his teacher I wish I'd had that teacher growing up! Probably wouldn't have taken me until 7th grade to get interested in writing and reading.
- March 11, 2009 at 9:25 PM
An excellent interview and James Jacobs is a great designer whose design philosophy generally matches my gaming preferences. :)
- March 13, 2009 at 9:34 PM
- disa said...
- November 21, 2009 at 3:27 AM


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Prior to Cable one of the major complaints by Tenament residents was poor television reception.The norm was to buy a TV and a rabbit ear antena. When that didn't pick up all 13 channles,we would install a roof antena with the permission of the landlord.One simple fix was to run a antena wire to the roof and hook onto an existing antena.Then you had the new highrise go up and block reception.Mango- No remote in those days,each station required moving the rabbit ears.
Last edited by Sal (2013-08-31 15:07:16)
Some of the more "modern" buildings, 1950s, were built wired to roof antennas. I lived in Electchester and there was a co-ax wall jack in every single apartment in the living room to hook to the roof antenna and I got pretty darn good reception. I moved there about 1982, and BQ Cable (now time warner) had already covered all the surrounding neighborhoods in Queens but not Electchester. Why? Electchester has ZERO overhead wiring in it or around the perimeter, and was not going to allow it. After years of negotiating with BQ, we got cable in the late 80's, under ground.Pomonoker, did Pomonok have the antenna wall jacks too? I know it was built at the same time in the deal Harry van Arsdale, Jr. of LU#3 made with the City of New York to buy the old golf course that both Pomonok and Electchester were built on to provide affordable housing for the working class.
No antenna wall jacks in Pomonok. It was either rabbit ears (with the ball of aluminum foil, lol), or if I remember right an antenna that attached to the window.
Rabbit ears it was and constantly moving it about in order to get the best reception.When I moved to a house, I had a roof antenna which was great.
I lived in a house from school age on. But my Mom was deathly afraid of lightening, so we had rabbit ears. I remember when they would eventually break, we would use coat hangers stuck in an empty ear. (ear of the rabbit, that is).
Olivia, that last comment gave me a good laugh!
Sometimes I think the coat hangers worked best.
First TV when I was about 7. The thing had problems - vertical hold, horizontal hold, snaps, snow, all kinds of stuff. One day, I happened to grab the antenna and the damn thing gave perfect reception. My father said to my mother, "I knew that kid was good for something". So that was my job until high school. Paid 50 cents a week. I channeled Sid Caesar, Jackie Gleason, Ed Sullivan, and Martin & Lewis. Never could get the Yankee games too good.(Just kidding, just kidding).
I remember reception being fine until 1990 when I got cable
Great subject. TV reception for us was lousy with the rabbit ears in our garden apartment. Things changed when we moved into a house in Bayside My Dad was into radio, TV and antennas, like I am. A new 'Color TV' antenna, by Winegard gave us great reception on the regular VHF Channels. He also had a 'Hi-Gain' antenna installed with a rotor on it, so we could watch the blacked out NY Giants home games, on Channel 3 from Hartford I think it was. The games came in kinda snowy, but we still saw them most of the time. The real fun for me was, the summer we got that big antenna, I stayed up late sometimes to see what out of town stations I could get. Quite a few up and down the east coast, as I rotated that antenna with the control on top of the TV..The most eerie thing about TV reception was when we lived in Cambridge Hall apts in Queens. There was a 'Master Antenna' on the roof, so signal strength was excellent but, there were two faint shadows on the left side of the screen. They were side by side vertical images. If I fine tuned the Sony Trinitron to peak signal, they were just barely there but I could never completely remove them. Those shadow images were the World Trade Center. This was back in the late 70's, and I believe the TV broadcast antennas were still on the Empire State Building. Obviously The WTC was taller, and it created this small problem. For some reason it never really bothered me that much, Did anyone else see this?
Herb, I think you are right about the WTC causing causing a reception problem, although I would have described it as a double image. Where were the Cambridge Hall apts? Did you mean Campus Hall? Which was in Flushing next to Queens College.
Pomonoker...I agree, it was a double image, looked just like the WTC towers. Left side of the screen. Cambridge Hall apts is a development at Union Turnpike and Springfield Blvd. Can be seen from the GCP.And the next big thing on TV before cable was WHT/Wometco Home Theatre, on channels 67 and 68. (Uncle Floyd, and movies!).
Last edited by Herb (2013-09-04 12:44:28)
Hello Herb...Never knew that you lived in Cambridge Hall Apts. I recall you living in Alley Pond Apts (how was the view of Union Turnpike from a different vantage point?(LOL). When I lived on Springfield Blvd we were able to get most of the NY channels with simple rabbit ears. Here in the boonedocks (Syosset) you really need cable tv in order to receive good reception. Despite having Cablevision and some 200 channels, there is still nothing worthwhile to even watch! DrSteve
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Virtualization With KVM On An OpenSUSE 12.1 Server
Submitted by falko (Contact Author) (Forums) on Sun, 2012-03-25 19:39. :: KVM | SuSE | Virtualization
Virtualization With KVM On An OpenSUSE 12.1 Server
Version 1.0
This guide explains how you can install and use KVM for creating and running virtual machines on an OpenSUSE 12.1 server. I will show how to create image-based virtual machines and also virtual machines that use a logical volume (LVM). KVM is short for Kernel-based Virtual Machine and makes use of hardware virtualization, i.e., you need a CPU that supports hardware virtualization, e.g. Intel VT or AMD-V.
I do not issue any guarantee that this will work for you!
1 Preliminary Note
I'm using an OpenSUSE 12.1 server with the hostname server1.example.com and the IP address 192.168.0.100 here as my KVM host.
We also need a desktop system where we install virt-manager so that we can connect to the graphical console of the virtual machines that we install. I'm using an OpenSUSE 12.1 desktop here.
2 Installing KVM
OpenSUSE 12.1 KVM Host:
First check if your CPU supports hardware virtualization - if this is the case, the command
egrep '(vmx|svm)' --color=always /proc/cpuinfo
should display something, e.g. like this:
server1:~ # egrep '(vmx|svm)' --color=always /proc/cpuinfo
If nothing is displayed, then your processor doesn't support hardware virtualization, and you must stop here.
One of the dependencies that gets installed when we install KVM is Python 2.7, but Python 2.7 conflicts with the package patterns-openSUSE-minimal_base-conflicts. Therefore we must uninstall that package first. To do so, start YaST:
In YaST, go to Software > Software Management:
Type patterns-openSUSE-minimal_base-conflicts in the Search field and press ENTER. The package should be listed as installed (i) in the main window. Mark the package and press the ENTER key until there's a minus (-) sign in front of the package (the minus stands for uninstall), then hit [Accept]:
Leave YaST afterwards.
To install KVM and virtinst (a tool to create virtual machines), we run
yast2 -i kvm libvirt libvirt-python qemu virt-manager
Then create the system startup links for libvirtd...
systemctl enable libvirtd.service
... and start the libvirt daemon:
systemctl start libvirtd.service
To check if KVM has successfully been installed, run
virsh -c qemu:///system list
It should display something like this:
server1:~ # virsh -c qemu:///system list
If it displays an error instead, then something went wrong.
Next we need to set up a network bridge on our server so that our virtual machines can be accessed from other hosts as if they were physical systems in the network.
To do this, we install the package bridge-utils...
yast2 -i bridge-utils
... and configure a bridge.
To configure the bridge, create the file /etc/sysconfig/network/ifcfg-br0 as follows (make sure you use the IPADDR setting from the /etc/sysconfig/network/ifcfg-eth0 file):
vi /etc/sysconfig/network/ifcfg-br0
(If you get the message You do not have a valid vim binary package installed. Please install either "vim", "vim-enhanced" or "gvim"., please run
yast2 -i vim
to install vi and try again. )
Modify /etc/sysconfig/network/ifcfg-eth0 as follows (set IPADDR to 0.0.0.0 and change STARTMODE to hotplug):
vi /etc/sysconfig/network/ifcfg-eth0
Then restart the network:
systemctl restart network.service
Afterwards, run
It should now show the network bridge (br0):
server1:~ # ifconfig
3 Installing virt-manager On Your OpenSUSE 12.1 Desktop
OpenSUSE 12.1 Desktop:
We need a means of connecting to the graphical console of our guests - we can use virt-manager for this. I'm assuming that you're using an OpenSUSE 12.1 desktop.
Become root...
... and run...
yast2 -i virt-manager libvirt
... to install virt-manager.
(If you're using an Ubuntu 11.10 desktop, you can install virt-manager as follows:
sudo apt-get install virt-manager
4 Creating A Debian Squeeze Guest (Image-Based)
OpenSUSE 12.1 KVM Host:
Now let's go back to our OpenSUSE 12.1 KVM host.
Take a look at
virt-install --help
to learn how to use it.
We will create our image-based virtual machines in the directory /var/lib/libvirt/images/ which was created automatically when we installed KVM in chapter two.
To create a Debian Squeeze guest (in bridging mode) with the name vm10, 512MB of RAM, two virtual CPUs, and the disk image /var/lib/libvirt/images/vm10.img (with a size of 12GB), insert the Debian Squeeze Netinstall CD into the CD drive and run
virt-install --connect qemu:///system -n vm10 -r 512 --vcpus=2 --disk path=/var/lib/libvirt/images/vm10.img,size=12 -c /dev/cdrom --vnc --noautoconsole --os-type linux --os-variant debiansqueeze --accelerate --network=bridge:br0 --hvm
Of course, you can also create an ISO image of the Debian Squeeze Netinstall CD (please create it in the /var/lib/libvirt/images/ directory because later on I will show how to create virtual machines through virt-manager from your OpenSUSE 12.1 desktop, and virt-manager will look for ISO images in the /var/lib/libvirt/images/ directory)...
dd if=/dev/cdrom of=/var/lib/libvirt/images/debian-6.0.0-amd64-netinst.iso
... and use the ISO image in the virt-install command:
virt-install --connect qemu:///system -n vm10 -r 512 --vcpus=2 --disk path=/var/lib/libvirt/images/vm10.img,size=12 -c /var/lib/libvirt/images/debian-6.0.0-amd64-netinst.iso --vnc --noautoconsole --os-type linux --os-variant debiansqueeze --accelerate --network=bridge:br0 --hvm
The output is as follows:
server1:~ # virt-install --connect qemu:///system -n vm10 -r 512 --vcpus=2 --disk path=/var/lib/libvirt/images/vm10.img,size=12 -c /var/lib/libvirt/images/debian-6.0.0-amd64-netinst.iso --vnc --noautoconsole --os-type linux --os-variant debiansqueeze --accelerate --network=bridge:br0 --hvm
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Felipe Massa has revealed that he joined Williams because the Wantage-based team offered him the chance to be the lead driver.
The Brazilian has been the number two to Fernando Alonso at Ferrari since 2010, but after he was replaced by Kimi Raikkonen for the 2014 season, the 32-year-old was eager to shake the role as number two off.
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Knee-draggers take heart: following the disappointing news that Harley-Davidson has killed the Buell brand, comes the announcement of its rebirth. Don't go looking for any new street bikes, though; the Buell name will carry on strictly through racing. According to the announcement, company founder and chairman Erik Buell will leave the Motor Company to head up the newly formed Erik Buell Racing. This spin-off will be supported by HDMC and based at the Buell factory in East Troy, Wisconsin. The racing outfit will likely retain part of the workforce that, until last week, was responsible... Read More


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WC's Frank Hazard Was Guest on TV's 'What's My Line?' 61 Years Ago
He Tried to Stump Panel as One That 'Raises Bugs for Research'
December 5, 2013
Frank Hazard (left) and "What's My Line?" host John Daly.
Here's one for Wilmington College trivia buffs? What celebrated faculty member was featured trying to stump a panel trying to guess his occupation on the 1950s television game show What's My Line?
He was a professor of biology that had a sideline of raising bugs — lice, cockroaches, bedbugs, houseflies and mosquitos — to use in testing insecticides on his Wilmington farm.
Frank O. Hazard, namesake of WC's Hazard Arboretum, was a guest on CBS television's panel game show What's My Line? On Dec. 7, 1952. While it was revealed to the studio and TV audience that Hazard "raised bugs for research," it was the celebrity panel's charge to guess his occupation.
The panel featured columnist Dorothy Kilgallon, author/publisher Bennett Cerf, actress and radio talk show host Arlene Francis and comedian Hal Block. John Daly hosted the show, which, like all television programs then was shown only in black-and-white.
Hazard, known in Wilmington as an especially elegant man and fashionable dresser, first walked up to the panel so the group could get a good look at him. Based solely on that, the panelists guessed his occupation.
Kilgallon and Cerf concurred thinking he might be president of a "big loan company" or president of a bank's board of directors. Francis suggested he may be a professor of philosophy and Block thought Hazard maybe was a model that "poses for the 'most distinguished man' ad."
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That episode of What's My Line? is available on YouTube. The mystery guest in the show's last segment was CBS newsman Edward R. Murrow.


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Lagonda crossover reportedly scrapped in favor of Rapide-based sedan
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Aston Martin Lagonda hasn't lacked for four-door models in its history, but its latest efforts have had us all scratching our heads in bewilderment. Instead of badging the Rapide as a Lagonda model, the four-door DB9 derivative came to market instead as an Aston. Meanwhile, the Lagonda badge was resurrected for an odd crossover concept that, let's just say, wasn't warmly received after its unveiling at the 2009 Geneva Motor Show. Subsequent reports indicated that the Lagonda concept – reportedly based on a Mercedes platform – was heading back to the drawing boards. The... Read More


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Thank you to all who joined us on Tuesday, April 8, 2014 to "Stand Up for Financial Literacy" at our Annual Awards Dinner at the Renaissance Washington, DC Hotel. Thank you to special guest emcee, Janet Bodnar of Kiplinger's Personal Finance and congratulations to all the honorees.
Read more about Ms. Bodnar and our 2014 honorees by clicking here.
Representative Steve Stivers (R-OH)
Richard Cordray, Director, Consumer Financial Protection Bureau
Theodore R. Daniels, president and founder, Society for Financial Education and Professional Development
Maine Jump$tart Coalition
Photos from the 2014 dinner are now available--enjoy!
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Mary Dyer accepted the State Coalition of the Year Award on behalf of the Maine Coalition.
At the dinner, Jump$tart historically recognizes one or two Federal Legislators of the Year—members of the U.S. House of Representatives or Senate who have demonstrated commitment and effectiveness in advancing financial literacy among American citizens and, especially, among our nation's youth. (To see the criteria for the Federal Leadership award, please click here.) Previous honorees have included Senators Daniel K. Akaka (HI), Jon Corzine (NJ), Rick Santorum (PA), Michael Enzi (WY), Wayne Allard (CO), Robert Menendez (NJ),and Kay Hagan (NC) and U.S. Representatives David Dreier (CA), Judy Biggert (IL), Rubén Hinojosa (TX), Earl Pomeroy (ND) Eddie Bernice Johnson (TX), and Carolyn McCarthy (NY). In 2010, this award was expanded to include others in the Federal government and renamed—the Federal Leadership Award. The honorees have included Sheila Bair, FDIC Chairman, and Arne Duncan, Secretary of Education.
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Never Use This Company
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PA/NJ, NEW JERSEY -- Replaced all our kitchen appliances and washer dryer, Spirit did damage to the back splash, the microwave installed incorrectly and held up by one screw. Never leveled the gas range. Told me the opening for the fridge was only 35 1/2 inches. Funny how the 36" fridge fits just fine. Borrowed our tools and step ladder, left wood shavings all over.
When we called to complain they were extremely rude, never followed up and now dealing with insurance companies.
We refused to sign off on the installation and wanted to write comments on the document. The installer refused to let us do so. We had to call the police to extract him from our home.
Do not let this company in your home
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Nicole G. on 11/21/2014:
Do NOT use this company if you have a choice.
1. They tried to come at 930am when the window is 12-4. Then called 3-4 times telling you that no one is there. Hello? I planned for 11:30. Then at 11:20 I got a call telling me that no one is there. Again... 11:30 I'll be home.
11:30 I arrive. Delivery people already left. WTF
2. Went through 2 washers. There was a loud noise coming from the washer. Delivery people said it was normal because there were no clothes in it. I called my mom over. She has the same washer and said no way. The new one is coming today thanks to GE.
3. Save yourself stress and avoid them. If you can't, don't plan for the given window. Take off of work the whole day instead.
4. The delivery people aren't even nice. They are just delivery people who attach hoses and that's all they know. The whole time they acted like they hated their jobs.
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Spirit is lacking & Home Depot Dragging Feet on Refund
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CHESTER COUNTY, PENNSYLVANIA -- We special ordered a refrigerator from Home Depot through its website. Spirit Delivery is apparently their national third party contractor for appliance deliveries. Delivery was scheduled for the following Saturday. Spirit would not give us a time until the evening before, and even then would confirm only a four hour window. Follow up call was received Saturday morning from Spirit indicating that drivers were 30 minutes out. Some 45 minutes later and there's still no refrigerator.
Then we receive a phone call from the Spirit Delivery dispatcher. Truck driver is parked at the end of our driveway and is unwilling to drive down our driveway because the driveway is long and he can see snow on the driveway. None of this should be shocking to Spirit's people because it, in fact, was snowing lightly on the date of the scheduled delivery. Further, we live in the Northeast where there has been an unusual amount of snowfall this year, so the ground on either side of the driveway has 7-8 inches of standing snow on it.
That said, our driveway is level and paved. It has been plowed since the last significant snow. My wife and I have been driving up and down the driveway for the last several days without incident. Moreover, I have used ice melt in the section of the driveway near our home so that area is largely free from ice. All of this is relayed through the dispatcher to Spirit's delivery driver. Still they refuse to drive down our driveway.
Although Spirit offered to reschedule delivery, they would not tell us when. Presumably, we are supposed to wait for the Spring thaw when I'm sure the excuse preventing delivery will be that there are grass clippings or something on the driveway.
Net result: we have canceled our order with Home Depot. We will NEVER order another appliance from Home Depot that requires delivery for so long as they are using Spirit as their contractor for deliveries. Spirit has wasted our time and my family must go another week without a refrigerator.
Further, Home Depot is making the process of canceling the order and getting a refund unnecessarily tedious and drawn out. Home Depot claims that they cannot process a refund until the refrigerator is returned by the delivery vendor to the warehouse. Even then, the refund won't be processed automatically. Home Depot is placing the onus on us to call them and confirm whether the fridge has made back to the warehouse. Thereafter, we must coordinate a refund with the local store even though the order came through Home Depot's website.
Horrible experience. Steer far clear of Spirit. Think twice before purchasing a major appliance from Home Depot if you require that it be delivered. I suggest before purchasing any appliance for which delivery is required that you inquire after the identity of the third party delivery contractor and go elsewhere if they are using Spirit.
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Shaun on 01/28/2014:
I can't say I blame you for being upset over the delivery of your fridge. I'd think if they were to do that very much, however, no one would get their appliance(s) delivered.
I'd go somewhere else but I find it much more successful to work with people in the store. Maybe you can explain the previous issue and make sure 'their' delivery team doesn't have the same experience. Thankfully there are appliance places that will get you a fridge the same day you buy.
Paul on 01/28/2014:
None of what you wrote surprises me. It makes sense that they need the item back from the delivery vendor (not every place is as nice as Amazon.com), and a lot of freight companies won't even go into a driveway. As far as delivery windows and schedules, that makes sense as well. Overall, I don't believe they did anything really wrong.
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Poorest Representative of a Delivery Company
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SAVANNAH, GEORGIA -- I purchased a refrigerator from Home Depot on 6/9/13, they scheduled delivery for Friday. Delivery company called and said it would be delivered between 4-8 PM. On Friday afternoon driver called said he was running late, they would deliver by 9PM. 9 Pm still no delivery!! Called the number for their Customer Service, she checked with the driver he said he would be at my home in 20 mins.
Well here it is Saturday morning, still no refrigerator and now they are telling me it will be TUESDAY! They are the worst representative ever for Home Depot!! GE Logistics should be ashamed to have contracted with these idiots!!!
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Worst Company Ever
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NEW PROVIDENCE, NEW JERSEY -- Delivery service people showed up on Friday 3/15/13 to install a gas dryer in my house. One of the delivery people assured me he knew what he was doing and proceeded to [break] the valve on the gas line. Not only did he [break] it but he left saying he checked for gas leaks an there was none. Gas company had to come out an shut off gas . It is now a week later and I have no dryer and am still trying to get these people to fix what they broke. All at this company are incompetent. All they do is give you the runaround. Home depot is crazy for having this company deliver any of their products.
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Valerie on 05/09/2013:
I had nearly the exact same thing happen to me. One of their drivers/"installers" from their Bensalem location broker my gas pipe. I had to hire a plumber to fix the damage that he caused. He failed to observe that the flexi-pipe in the Home Depot kit was too short and tried to force the gas pipe to stretch to reconnect it. These folks are absolutely incompetent. My efforts to resolve my claim have been, up to this point, nothing but frustrating. I expect I will be taking them and Home Depot to Small Claims Court.
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Oh, Susanna! Won't You Try For Me?
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NEW PROVIDENCE, NEW JERSEY -- We bought our LG dishwasher at Home Depot and they use Spirit Delivery to deliver and install their appliances. One of the selling points was that Home Depot offered free delivery and installation. It turns out that you get what you pay for. The installation crew arrived at our house on Monday morning and within minutes they said that they could not install the dishwasher because they could not turn our shut off valve. It had some hard water build-up and they said it was not operational and we would have to have it repaired by a plumber. We had a plumber there within hours and he said there was nothing wrong with the shut-off valve. In fact, he was able to easily turn it by hand.
I called Spirit Delivery and was told that the soonest they could re-schedule was in several days, which would have caused us to miss the Energy Star Rebate (which was another selling point and the reason we bought the dishwasher now instead of later).
My wife and I both talked to Susanna, who said she was the supervisor but she was not authorized to give out her last name. She sounded like she was about 21 years old and would have rather been updating her FaceBook status than talking to us. She also was rude and interrupted me several times. She did not seem to care about helping us with our situation at all. I had to ask her repeatedly for her supervisor's name and finally got it. I will not share his last name here but if you have trouble with her, just ask for David. It was very difficult to get any information from her. She said there was no one above her but when I asked if she owned the company she, of course, said "No".
She really has no business taking calls at all, much less supervising others. Zack, on the other hand, was very polite and seemed like he wanted to help but there was not much he could do for me.
Despite Susanna's insistence that we could not get a delivery date sooner than Thursday, we got out machine installed later that night by emailing Spirit Delivery from their website and calling several people at Home Depot and the local warehouse.
The dishwasher is now installed but it is crooked and not flush with the cabinets or countertop. We will have to uninstall it this weekend and do it ourselves.
We should not have had to work so hard for our "free" delivery and we will think twice about purchasing appliances at any retailer that used Spirit.
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DiggyDog on 05/13/2010:
Here is an update:
Despite Susannah's best efforts, we were able to get our dishwasher installed later the same evening after she repeatedly told us that there was no way it could happen before Thursday.
Unfortunately, the thing was installed incorrectly. The geniuses they sent out did not level the dishwasher and front was crooked. We called the local warehouse (which is the only way to deal with this nasty company) and sent pictures of the shoddy installation job to them and Home Depot and they sent another team to correct the installation that the first team botched so badly. (Remember, the first team were the ones who did not know how to work a standard water shut-off valve)
After the second installation (which was the third time Spirit employees visited our home) the thing was still not quote right. When you shut the door, one of the mounting screws pushes one of the buttons so no matter which cycle you choose, you get something else. I opened the door and tightened the screw so it does not push the button anymore but the button itself is scraped and looks ugly. Luckily for us, it is not visible when the door is shut but we will always have a constant reminder of the kind of morons this company employs. From the people who answer the phones right on down to the guy who carries off the old dishwasher, there are not more than about 83 IQ points combined and not an ounce of customer service skills.
DiggyDog on 06/04/2010:
Here's an update:
The second installation team came out and leveled the thing but then one of th ebuttons was being scraped by one of the mounting screws under the counter top. This has messed up the button as well as cause dthe dishwasher setting to change whenever the door is closed.
Also, there are bits of food on the dishes after they are washed. Sometimes they are dirtier after the wash cycle than they were when we put them in the thing.
The guy from LG is at our house now and he says the hose going to the garbage disposal was installed incorrectly, allowing food waste to back up into the dishwasher. This was explained in the installation instructions but nobody from Spirit seemed to have read them. In their three trips to our house they still have not installed this appliance correclty.
We have had 3 visits from Spirit, one from a local plumber (who told us nothing was wrong with our shut-off valve) and now one from LG.
Now we have to get in touch with Home Depot and Spirit Delivery yet again to have them correct the installation.
If you have a choice, opt out of the "free" delivery and installation. You would be better off paying a professional to do it. I don;t know how Spirit can stay in business with their incompetent installation and lack of customer service.
How many people does it take to screw a Home Depot customer? As the owl in the Tootsie Pop commercial used to say, "Thw world may never know..."
DiggyDog on 06/09/2010:
Update: Home Depot agreed to send someone from a different installation company out to install the thing correctly. they have also agreed ot refund us the money we paid for the plumber to come out and tell us that there was no problem with the shut-off valve.
So we got a call this mornign saying that someone was coming out to install it correclty and some guys came by with GE badges on their uniforms and told us that there is nothing wrong with the installation (depsite the fact that the installation manual clearly shows that the hose form the garbage disposal is supposed to be angle so that waste form the disposla does not back up into the dishwasher. The paperwork they left with us says "Spirit Delivery" on it. So now they are posing as GE employees while telling us there is no problem with their shoddy installation.
Spirit has now been at our house 4 times, LG once, and a local plumber once but the dishwasher is STILL not installed correctly and we can't use our garbage disposal until they fix the installation!
The fact that they actually impersonated GE employess is beyond belief!
What kind of dishonest comapny are we dealing with? We are now going to ask home Depot to completely refund our money and bring our old dishwasher (or an equivalant) back.
DiggyDog on 08/11/2010:
Another update. It's still not right. We give up. Please do yourself a favor and never allow Spirit Delivery into your home. You will regret it.
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Terrible Customer Service and Delivery
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After having to go through Home Depot and LG 3 times to have my washer and dryer delivered (there were major dents in each delivery I received) and on the last delivery my dryer was dented all the way down one side. The delivering crew were very rough with my appliances. At this point I was very mad and called LG'S manager and by the time I got on the phone with the manager the two delivery men said that they're manager said they had to leave and couldn't install my washer. I had ordered hoses with the washer and dryer and both delivery guys said they didn't have any hoses with them even though I had ordered them. I am very pissed off with this company and do not want them ever to deliver anything at my house ever again. I seriously feel like this company should be shut down...
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Bad Delivery Service Spirit Delivery
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FRANKLIN, MASSACHUSETTS -- I ordered a clothes dryer with installation and removal of my old dryer. Spirit delivery services showed up on time and refused to install the steam hose on the dryer, at first they told me I didn't order the parts. I told them I did and they then gave me the hoses, but refused to install them as they had a policy not to disconnect the existing hose from the washing machine. I offered to disconnect the hose, but wanted to make sure the steam function worked. The delivery person became rude, told me that I had to sign a waiver of installation or he would take the dryer back, as I was talking to Home Depot customer service, delivery person refused to talk to them and began pulling dryer back. It got so contentious I almost called the police, as I had already paid for the dryer. I signed the waiver under duress!
Home Depot acted in a helpful manner Spirit Delivery is the worst experience I have ever had
Rude unprofessional and will never allow them near my house again! They told me that they had 20 more deliveries and were not spending any more time at my house and forced me to sign the waiver. They were out of providence RI.
Beware of this company
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Posted by
Mary Ellen
BRYN MAWR, PENNSYLVANIA -- Spirit Delivery Service is without a doubt one of the worst customer service experiences I have ever had. The company refused to guarantee a time frame of delivery and when informed that my employment required that I must specify a time, I was advised by the company to "take the day off to wait for the refrigerator." This was impossible to do and I was told that it was the policy and nothing could be done about it.
Moreover, on the day of the delivery, they arrived 70 minutes before the time expected and would not return during the time frame confirmed. To date, this issue remains unresolved and it has been several weeks and numerous unproductive phone communications to attempt to resolve this issue. Home Deport has been a good place to do business but this delivery service is exceptionally rude and unresponsive to the needs of working customers and to those living within the constraints of condo association rules and regulations.
This experience has been completely unacceptable and in the future, I will not buy appliances from any company that uses this company for their delivery services.
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Anonymous on 10/01/2008:
You should always buy your appliances from local stores that install,and service what they sell.
When I was in that part of the biz(sales and installations),we would give a four hour window.For customers that could not have that sort of time frame,we would make an exception and work with the customer.
I think these type of sub-contractors give the real appliance specialists a bad name.
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Really bad customer service
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GEORGIA -- I recently purchased an oven from Home Depot and was told that the delivery of our item would be delivered by another company. I received the item in great time and was very satisfied at the efficiency and level of courtesy with the original delivery guys. My oven, however did not fit and would eventually have to be returned to Home Depot. So, I contacted Home Depot and they set up the pickup with the same company, Spirit delivery, to come back out to pick up the item to be returned to Home Depot. I received a phone call on a Friday stating they would be at my home on Saturday between 9:15 and 1:15.
So, Saturday morning at 10:00 am, I receive a call from the delivery guy stating that they are 1/2 hour away. Then, he calls back to ask "where do we stay?" I tell him and he says, "Oh, I just needed to program that into my GPS." No problem, I'm thinking that everything is still on schedule. So, we hang up and then I receive a 3rd phone call within the same 10minute period from the driver. "I was looking over my paperwork and it seems that my manager gave me some wrong information or the orders were mixed up," he explains. He goes on to state that they will not get to our area until the hours between 3pm and 7pm. Wow!!!
The whole day is wasted on waiting for an oven to get picked up that we can't and never have used. So, I immediately call the delivery distribution center that's open on weekends. I'm told by two individuals that they don't have any information regarding my pickup. Great!!! So, no one knows what happened or who dropped the ball. I'm beginning to get angry because now the tone is growing hostile and unprofessional toward me as if I have committed a crime against this company. The last person whom I spoke with was so blatantly disrespectful and unprofessional that she placed the blame entirely on me.
As a result, I will never do business with this company any more and hopefully you will not have to tolerate this kind of offensively rude customer service from a business that supposedly prides itself in their "white glove service." As a consumer, I was totally unimpressed with their ability to simply listen which made their mark on me on the opposite end of stellar.
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Nasty Company To Deal With
Posted on
PENNSYLVANIA -- I purchased an appliance from Home Depot 2 weeks ago and was told that it had to be special ordered. I advised them that I needed a delivery on Saturday. A delivery was scheduled from 9-12pm on Saturday. I had other engagements scheduled for that morning so I contacted the delivery service (Spirit Delivery from NJ) and asked for a weekday evening delivery. I was told that a delivery request would be put in for after 3 pm on Wed. I received a phone call the day before stating that they would deliver 7am in the morning which was not possible because no one would be home. I got angry because I had already made arrangements for evening--spoke to a manager that seemed to care less and stated that I would have to reschedule. I told them that I would be going back to Home Depot to get my money back. I called HD and spoke with a manager that did not care either. After cooling off, I called back to reschedule. The person on the phone did not mute the call and stated " It's so and so Douglas, the one that was acting like a B." Upon hearing this I asked repeated what he said and the employee hung up the phone on me.
BAD SERVICE, BAD ATTITUDES AND NOT FLEXIBLE TO WORK WITH CLIENTS. Due to this situation I will no longer spend my money in Home Depot.
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Anonymous on 09/26/2007:
There may have been problems with the re-scheduling.
BBast on 11/24/2007:
you sound like a B**** were you expecting the world to stop and wait on you? get a life lady
JnEjewelry on 01/08/2008:
I agree with BBast, I used to work for that company but not with Home Depot, so if you stop buying from Home Depot just because of Spirit, then you might want to stay away from Best Buy. However, I don't blame them, They work on their schedule, Not yours, and a driver's route is made up by zip codes, so unless you live close to their warehouse then your out of luck. Some of these drivers go out near 150 miles away from their warehouse, if you're still that far out by 3pm... that poor driver isn't getting home for a long time, especially with the rush hour traffic.
vsnod05 on 04/23/2008:
I have also had problems with Spirit Delivery and I will not be shopping at any store who uses them. They are terrible to deal with and unprofessional. The movers chipped paint on two doorways in my home, scratched the hardwood floors (three 15 inch scratches) and put 2 dents in my refrigerator. They left packaging garbage in my yard (my appliance was a floor model, so the packaging from other appliances fell off their truck) and they just left in in my driveway. One of the delivery people cut their finger during the move and proceeded to leave blood on my door and floors. The manager who came to assess the damage told me I might get 100 for the damage, but that does will not cover all the damage, let alone me missing 2 days of work.
Drewsm0m on 06/09/2008:
I had same situation. I was expecting a Thurday delivery and they called and said time was 10:30 - 1:30. I called to reschedule because my husband would not be there until after 11:30. We were set for Saturday when someone (no one knows who) rescheduled us for the following Wednesday. I wasted half a day on Saturday before I called and asked what was up with the delivery. The lady was rude and made me hold several times before telling me that she had no clue what happened and best they could do is deliver on Wednesday. I went to the store and they were great. Lisa in the appliances called and got me a delivery time that worked for me. Today Spirit called back and again said tough, we will deliver when we want or or you can reschedule. I will never make a delivery purchase from Home Depot again.
one and done on 03/17/2009:
The company is in business to make money and provide jobs not to be at your beckon call. This is the problem when you go to the store the tell you that there will be a time window. The tell you that you will need to have someone there to accept the delivery. If you are argent enough to expect the world to cater to you then maybe the person who answered the phone was correct. YOU ARE A B____H. Please keep shopping at Home Depot because my company is not a delivery agent for them and I will not have to deal with a self centered individual.
DiggyDog on 04/27/2010:
Spirit Delivery is awful! Their employees are rude and their installation people are incompetent.
If you find yourself having to deal with their shenanigans I feel sorry for you.
Healthnutxxxx on 11/15/2010:
Spirit Delivery is the absolute worst. I would rather pay for delivery than deal with them again. I purchased a fridge from Home Depot, the delivery was a disaster. They damaged the fridge and I didn't see it till they left because it was raining and I couldn't see the scratch until I wiped off the entire refrigerater. Of course they had left already and when I complained to both Home depot and LG. I am still in the process of dealing with this. I will NEVER buy from Home Depot again if they still use Spirit Delivery.
dissapointed on 11/19/2011:
wow wish I had read all the complaints... mines the same Spirit Delivery is the worst, I will never shop and BUY anything from a company that uses them, they sure do not care about the customer...
Cathy on 12/09/2012:
I also wish I had known Home Depot used Spirit for deliveries when I purchased my dryer. 2 delivery attempts failed because the did not bring the correct power cord the 1st time and the second time they did not bring the correct vents. NEVERY WILL I PURCHASE AN APPLIANCE FROM A COMPANY THAT USES Spirit! AGAIN!!! still don't have my dryer...grrrr
Gary on 05/07/2013:
I will never buy another appliance from anyone who uses Spirit for deliveries. They call it free service from Home Depot but it is not. They are not flexible at all with their delivery times, my wife had to take a day off from work (no pay) to receive our 2nd washer. We were without a washing machine for almost 2 full weeks because the first one banged and wined and leaked water all over my basement floor. They wanted me to wait for a service tech to look at a brand new washer that had only been in my home for 1 hour. I had to put this washer on my own truck and bring it back to the Home Depot where I purchased it. The Home Depot truck was not available. In all fairness when I went back to the Home Depot they were very serious about making me happy. They gave me a more expensive washer for the same price as my first purchase, also through in new braided hoses. The one thing I did not like is that they insisted I use the free service from Spirit. As I said above, not free but they put it through a wash cycle and call that a service. When I got home from work and checked it out I found a washer out of level, the ground cable wire that was there, not hooked up, the water line supply hoses twisted up in the back from thightening them without holding back and the drain hose just laying in my sink not secure. This is called delivery and installation service. My point is I have bought and put in so many of my appliances over the years. I would go to the store, buy it take it home and install. I am very very very handy. You can't do it like this anymore at places that have this service because if there is a problem with a new appliance from the start they ask you why you did not use our free, not so free service and that you must have done something wrong when you hooked up or turned it on. This is a rotten way to do business and I will never be a part of it again. These are just delivery guys, no training or skill to be in my home hooking anything up. I will go some place else, even if I pay a little more in the beginning because I paid more money, inconvienence and aggravation in the end.
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Overstock delivered this in a day for free and it arrived 100 times better than I could have imagined. I was going for a romantic master bedroom look with white bedding and this is exactly what I wanted. The iron is prominent in black without being too heavy looking or dominating and the crystals (though the directions were difficult to read) provide an unbelievable shine and luxury. 5 lights is just enough to brighten the room without being too bright! They provide so many extra crystals that if you can't understand the directions, simply create your own design and hang them wherever you see fit. As far as hanging and installing it, my husband did it no problems. Self-explanatory if you've doing lighting before. The chains have the twist latch so you don't have to cut chain in order to set it to the length you want, simply twist, move the chain and you're done. If this is the look you are going for, do not shop around, buy this one and you won't regret it. It changes the whole room!
Nice heavyweight chandelier, crystals are actual glass. Finish is flat black. Beware: the chain is only about a foot long, the wire itself is not much longer (perhaps 2 feet). I bought this for my basement so the cord length won't be an issue for me, but this could be a dealbreaker for someone decorating a higher ceiling...
Gorgeous chandelier. Highly recommend it! It went up super-easy. Takes some time to hook all the crystals on but totally worth the effort. If you're a stickler on finishes, take note that the clips that hold all the crystals on are brass.
I was hesitant that the fixture would not look as nice in person as it does in the picture, but it is extremely attractive and an excellent value. Looks like the highend chandeliers found in specialty lighting stores. Crystals are beautiful and carved like high end fixtures. Overall appearance is stunning.
I love the light. I am a single mom with really no experience in this area. I was able to put it together, wire it and hang it. My daughter loves it and we now have rainbow reflections in the morning from the lovely crystals.
I have purchased many chandeliers from Overstock in the past, all of which had to be assembled. The instructions for this one were extremely poor. The crystals are not crystal, they are plastic with no reflective quality. What should be constructed of metal ( pieces attached to "crystals") is not, it is plastic. I was extremely disappointed, and returned it. Please keep in mind, when purchasing, that you are charged ** for a return, when it is due to substandard quality.
This chandelier is elegant and a fabulous addition to my dining room! I could not be happier with it. It was relatively easy to attach all the crystals as everything was marked well. One of my favorite purchases from Overstock~ just beautiful!
When this arrived I was a little overwhelmed to see so many parts but found a spot to lay it all out and dedicated a few hours to assembly, the instructions were pretty good, I followed their suggestion and it came together well. Don't expect it to come out of the shipping box complete and do plan to take time to put it together. For the price I am very pleased with the final result
The final beauty and cost makes this worthwhile -- but one must completely assemble every aspect of the chandelier -- it comes in pieces in plastic wrap and the assembly directions are written so TINY -- it cannot be more than a 4 pt. font. I referred to the picture to try and figure it out. Good luck!
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Usually leaves our warehouse in 1-2 business days. *
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
This item cannot be shipped to Alaska or Hawaii.
More details
Our standard shipping method is ground shipping. We also offer expedited shipping for most items. Your final shipping cost and estimated delivery timeframe will be available at checkout.
Standard shipping details
Expedited shipping details
* For your protection, all orders are screened for security purposes. If your order is selected for review, our Loss Prevention Team may contact you by phone or email. There may be a two business day delay to process your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.