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Very good. Our server was knowledgeable. This is a beautiful PF Changs.
This chain has many GF offerings, served on distinctive plates to avoid mix ups.
3667 South Las Vegas Boulevard, Las Vegas, NV 89109
Great food and they have omission!
2801 W Big Beaver Rd, Troy, MI 48084
I enjoyed a delicious "gluten free" dinner and then ran to the bathroom. By the time I got home, my knees and ankles were extremely swollen. Something obviously went wrong. 😒
410 Legacy Place, Dedham, MA 02026
I'm glad I finally tried this place. P.F. Chang's really sets the standard among major restaurant chains when it comes to GF food. There are many options to try, and they even go so far as to serve GF food on differently-colored plates compared to the "normal" food to avoid confusion.
5 Woodfield Mall, Schaumburg, IL 60173
Big gluten free menu! It's hard to find gluten free Chinese food. We had Singapore street noodles, fried rice, and mongolian beef. All good!
350 Riverside Square Mall, Hackensack, NJ 07601
Great gf options. Wonderful food comes out on a different plate so there is no mix up. Have done eat in and take out. One of my favorites.
10150 California Street, Omaha, NE 68114
Lettuce wraps and the crispy chicken are awesome. Fairly knowledgeable staff
1180 Galleria Boulevard, Roseville, CA 95678
Plenty of GF options to choose from. Son and I were very happy with our choices. Lettuce wraps were fantastic! Everything can out to is on a special plate. My only wish is that they had a non-chocolate gf dessert.
Town Center Drive, Collegeville, PA 19426
Only place in the area to get GF chinese, and a huge selection at that! Never saw such a huge GF menu at a mainstream chain restaurant. Bravo! My girlfriend will be happy to have some chinese leftovers at home :)
18250 Tomball Parkway, Houston, TX 77070
Pretty good food and the waiters are aware of gluten when you order it. they have a good selection of gluten free options ranging from mild to spicy. wait staff is friendly and nice.
2041 Rosecrans Avenue #120, El Segundo, CA 90245
I got a bad case of diarrhea immediately after eating here.
1125 Fashion Drive, Nanuet, NY 10954
If I could give zero stars I would. The place is FILTHY. Whoever the "dishwasher" is needs to be FIRED. All utensils were dirty. The waiter came out with tea and tea cups. The tea cups had crusted food inside of them. The teapot had what appeared to be a CAT HAIR stuck on it. The chopsticks are REUSED. Plastic is POROUS and the chopsticks have teeth marks on them. Hepatitis anyone? The egg drop soup was cold and you can tell they didn't reheat it properly. Soup needs to be maintained at a proper temperature to prevent bacterial growth. It wasn't fresh and probably yesterday's backwash soup. The food was terrible. Rice noodles looked and tasted old like yesterday's leftovers. It was disgusting. The health department would shut the place down if they saw what I saw. The cloth napkins had very short rodent type hair on them. All these signs point to one thing.... Poor quality control, poor management (more like NO management) and unsafe food handling and little to no dish-ware/utensil cleansing. I will never go back.
3475 Tyler Street, Riverside, CA 92503
Amazing! Lots of options and delicious...couldn't even tell i was eating GF!
7870 Monticello Ave., Rancho Cucamonga, CA 91739
Excellent place for celiacs. My daughter is super sensitive and we had no issues. Lots of choices and knowledgable staff. Will def go back. Just be prepared for a high bill. Totally worth it!
2500 North Mayfair Road, Wauwatosa, WI 53226
Just had my most enjoyable restaurant experience in the three years it has been since I was diagnosed. This place was a healthy 45 minute drive for us and we will most definitely be returning. Food was terrific, staff completely knowledgeable - I felt safe for the first time!
2201 Kalakaua Avenue, Honolulu, HI 96815
Small selection. No orange chicken. Overpriced for both quality and quantity. My wife and I went three times spending about $40 each time. Then we decided we can make chinese food just as good at home.
2418 East Sunrise Boulevard, Fort Lauderdale, FL 33304
I had the street noodles! They were so yummy & I had no reaction! However the staff was not friendly what so ever. But worth it for the great noodles!
233 Summit Boulevard, Birmingham, AL 35243
Great food, large GF selection, fantastic service!
2237 Deming Way, Middleton, WI 53562
My Favorite! Great food, GF menu, and you can even order GF online!
3667 South Las Vegas Boulevard, Las Vegas, NV 89109
Great food and great gluten free options. Loved it
8601 Keystone Crossing, Indianapolis, IN 46240
Great menu options!
1805 East River Road #100, Tucson, AZ 85718
Gluten-free marked on menu. Knowledgeable servers. Love this dining experience. Gluten-free lettuce wraps are delicious.
307 Sail Pl, Annapolis, MD 21401
GF food always served in differently marked dishes. A number of GF dishes available marked on the regular menu in a special section.
901 South Miami Avenue, Miami, FL 33130
Ate here numerous times and was never sick!
Town Center Drive, Collegeville, PA 19426
1095 South Rampart Boulevard, Las Vegas, NV 89145
I don't have a PF Chang's in my hometown so I try to eat at one whenever I'm traveling. We went to this one when visiting family in Las Vegas. The staff is always well trained and this one was the same as the rest. We had an assortment of GF plates and Gluten eaters at our table so when the cucumbers I ordered came out in a regular serving bowl I immediately noticed the mistake. I had ordered a GF cucumber and they brought me regular ones. The waitstaff were great about fixing it and they left the Gluten ones for the rest of the family as well. This is where knowing that the GF food at PF Chang's comes on white plates with black PF Chang's logos on them. If you keep that in mind, you'll always catch a mistake like that if it happens.
800 Boylston Street, Boston, MA 02199
I've felt a bit sick after eating at this P.F. Chang's on more than one occasion. However, my husband, who is not gluten free also doesn't feel great after eating here, so it may not be a gluten problem.
6741 Kingston Pike, Knoxville, TN 37919
Great service and really educated on celiac disease.
3265 West Market Street #100A, Akron, OH 44333
Entree s were tasty and prompt. check what comes with entree.charged for a minimal green salad that appeared to be included.
1180 Galleria Boulevard, Roseville, CA 95678
It was good.
18900 Michigan Ave, Dearborn, MI 48126
The food was great.... But within 20 minutes of leaving I was already getting sick. The staff seemed to know what they were taking about, so not sure how, but some gluten definitely found its way into my GF dinner! Won't be going back. Also, for those who are going to give it a try - while their GF menu is larger than most, it just gives titles without details. For example, you have to look on the regular menu to find out that the GF chocolate dome desert comes with raspberry sauce. So double check everything before ordering to avoid surprises. Very disappointed :(
21078 Dulles Town Cir, Sterling, VA 20166
Consistently delicious
575 East University Parkway A-20, Orem, UT 84097
Delicious but very very pricey!
3035 Boulevard le Carrefour, Unit E104, Laval, QC H7T 1C8, Canada H7T 1C8
this restaurant serve delicious chinese food, staff knows about Gluten, and they have a gluten free menu.ce restaurant sert une cuisine chinoise délicieuse, le personnel connais la diète sans gluten et il y a un menu sans gluten....
820 Eastview Mall, Victor, NY 14564
I continue to have great GF experiences when dining here!
12071 Elm Creek Blvd., Maple Grove, MN 55369
I love PF Chang's and I'm not a picky eater, but have noticed complaints about the limited GF menu. Welcome to the Midwest!
4551 Virginia Beach Boulevard, Virginia Beach, VA 23462
Got sick 3 times now. I will not try again.
8 Park Plaza Space D6, Boston, MA 02116
high occurrence of cross contamination.
8 Park Plaza Space D6, Boston, MA 02116
Food is always great. Menu has a decent amount of options. Staff is always incredibly helpful and understanding. Unfortunately the food costs a lot of money if you want to try a few different dishes, but are good nonetheless.
3338 W Friendly Ave., Greensboro, NC 27410
Update 11-2-14: Not sure what's going on at this location, but I've gotten sick after eating here the last few times. I've stopped going. No longer celiac safe, and I'm very disappointed as this used to be a favorite spot. Changing my rating. Original review: Love this place! So many gf options, very friendly and knowledgeable staff. They will automatically bring you gf soy sauce in place of the regular sauce they bring as soon as you mention gf. Also, they only put gf food on round plates to help keep from making mistakes! Wonderfu,l quality food and service.
4250 Fairfax Corner Ave., Fairfax, VA 22030
great gf menu
2201 Kalakaua Avenue, Honolulu, HI 96815
This is not the same Changs you go to on the mainland. The staff isn't well trained and the manager wasn't very knowledgeable. They don't make the pot sticker sauce, the lettuce wraps were very salty, and the chicken dish I had wasn't very good. The new lemon chicken dish isn't good. I didn't get sick but I was nervous.
3450 Wrightsboro Road d215, Augusta, GA 30909
Always wonderful!! Lots of choices! You can order without feeling uncomfortable!
2801 W Big Beaver Rd, Troy, MI 48084
I told him my food allergies and the server entered info into his computer and brought me a printout of what I could eat!
2626 Miamisburg-Centerville Rd., Dayton, OH 45459
one of my daughters favorites. gf menu options are very clear and they have always accommodated our special requests.
900 Stanford Shopping Center, Palo Alto, CA 94304
I love this place! They have never gotten my husband or I sick. There soup is great and we always get the lemon chicken, beef and broccoli and chicken fried rice. never go wrong here. and they are very friendly staff. will continue to go here.
2801 Pacific Avenue, Atlantic City, NJ 08401
It seemed as though my waiter was very knowledgeable about my Gluten allergy but I still got sick after eating here. I had the GF lettuce chicken rolls and the GF Mongolian beef. Beware!
390 West El Camino Real, Sunnyvale, CA 94087
My daughter has celiac. We have eaten here 4 times. The 1st 3 times she did not have a reaction, but the last time was quite severe.
1400 Glades Road, Boca Raton, FL 33431
The gluten free menu is very large. They have special plates and menus for gluten free. My whole family enjoys the food!!
101 South Green Valley Parkway, Henderson, NV 89052
They seemed to be careful, but I definitely got glutened. Very sad because their food hit the spot!
1125 Fashion Drive, Nanuet, NY 10954
server was very knowledgable and accommodating of gluten allergy. he brought out separate sauces too. gf menu is limited but it definitely solves that chinese food craving
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WeatherBug Backyard Community
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WeatherBug Backyard Community The Official Community of WeatherBug Backyard Reporters and Backyard Stations
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Nexelite Shelving Unit Assembly, 4 tan polymer shelves with diagonal slots, 4 posts with Nexelon powder epoxy blue metallic finish, 63"H, 18"W, 30"L, shipped unassembled
- Nexel's industrial and food service storage and handling equipment is designed for heavy duty commercial use. They produce an extensive line of shelving, racks, bins, displays, and other solutions for storage, transport, and commercial displays. Their products are used extensively in restaurants, bars, schools, hospitals, retail outlets and anywhere else sturd &, sanitary storage and transport of items is needed.
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Food tastes better when you eat it where it comes from. And incredible ingredients from pears, truffles and hazelnuts to sustainably caught seafood come from Oregon. So it's no surprise that Oregon is home to world-class chefs, brewers, vintners, chocolatiers, butchers, farmers, fishermen, crabbers,salt distillers, and ice cream, cheese and charcuterie makers. And just about every other kind of thing-you-can-make makers.
There's no better way to celebrate all this culinary goodness than traveling around the state and seeing where it grows. Come on out and create your own tasty trail through the state.
an ItineraryRiding the Fruit Loop
Splayed between the twin peaks of Mt. Hood in Oregon and Mt. Adams in Washington, the Hood River Valley beckons road bikers with a yen for agri-tourism. There's low traffic, a constantly changing landscape, and tacos, pies and wine around every…Continue reading this story…
an ItineraryPerfect Wine Country Weekend
Stephanie Pearl Kimmel has been inspired by the bounty of the Willamette Valley for more than 40 years. Considered by many to be the godmother of Northwest cuisine, Stephanie is a pioneer in the local, seasonal food movement, and has been an active…Continue reading this story…
an ItineraryPortland's Bike and Brew Tour
Beer and bike cultures naturally overlap, and not just because beer tastes great after a long ride. Exploring the city's beer scene through pedal power is an unforgettable experience. Not only can you indulge in two of Portland's greatest…Continue reading this story…
an Oregon Story32 Wineries Near Portland
Oregon's Washington County Wine Country, just a stone's throw from Portland, is a great place to celebrate the seasons. This little spot at the gateway to the Willamette Valley is home to 32wineries ranging from boutique newcomers to long…Continue reading this story…
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When you travel to Oregon Wine Country, it's easy to take a taste of Oregon home with you, thanks to the Oregon Wines Fly Free program offered by Travel Oregon, Alaska Airlines and the Oregon Wine Board.Learn More About Wines Fly Free Oregon Wines Fly Free
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We've partnered with Roadtrippers to provide a great way to plan a trip around Oregon. Packed with all the great resources you'll find on TravelOregon.com, the Oregon Roadtrippers experience gets you from Point A to Point B (and C, D, and E), suggests stuff to do on the way, and let's you take it with you on your smartphone.
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Not familiar with U.S. geography? Oregon is on the West Coast, right between Washington and California. Some people think it's the best thing about the West Coast, and of course they're right.
Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between.
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Hi! You're in for a treat. Central Oregon in September is so beautiful. I have several recommendations for you. Don't miss the High Desert Museum, which presents natural and cultural history and also has live animals on site. For hiking, try Smith Rock State Park, the Deschutes River Trail, or the Cascade Lakes region. Tumalo Falls is near Bend and easy to access. The Newberry National Monument…


text: The mission of Career Advising & Development is to provide guidance, resources and opportunities that assist Le Moyne students and alumni in discerning career alternatives, securing employment and pursuing graduate or professional education. Le Moyne College Career Services is happy to introduce you to Purple Briefcase! A free career readiness platform for all Le Moyne College Students. Need help getting started with LinkedIn, building a resume, or writing a cover letter? Check out our new online video library Lookling for a full-time, part-time or summer job? Visit our jobs listing pages to see the opportunities we currently have available Interested in an internship or pre-professional opportunity? See our current positions Did you know we offer events throughout the year? Learn about the Annual Employer Fair and Teacher Recruitment Days Are you an employer or recruiter? See the prompt, personal and professional assistance we offer employers looking to recruit applicants and fill positions. Are you a Le Moyne College graduate? See ways you can help be a mentor to our current students. News & Events Career Advising and Development's Event Calendar Every WEDNESDAY, WALK IN WEDNESDAYS -10 MINUTE QUESTIONS, RH344, 2:00-3:00 pm Every THURSDAY, ROCK YOUR RESUME WORKSHOP, RH248, 2:30 pm SEPTEMBER: Event: Location/Time: 22nd AYCO Information Session Reilley Rm, 4:00 – 5:00 pm 22nd What Can I Do With a Major In BIOLOGY? RH345, 1 pm – 2 pm 23rd Interviewing Workshop RH338, 4:00 - 5:30 pm 24th Interviewing Workshop GH207, 3:30 - 5:00 pm 25th What Can I Do With A Major In ECONOMICS? RH338, 4:00 - 5:00 pm 26th Professional Perspectives Bernat Special Events Rm./Lib OCTOBER 3rd What Can I Do With A Major In ECONOMICS? RH439, 1 - 2 pm EMPLOYERS ATTENDING INTERNSHIP FAIR See current listing of companies attending Firms Attending or Recruiting for "Meet the Accountants Event" September 16, 3:30 - 5:30 Becker Professional Bowers & Company CPAs, LLC Cadaret, Grant & Co. Inc. Daley, LaCombe & Charette, PC Dannible & McKee, LLP Dermody Burke & Brown, CPAs, LLC DiMarco, Abiusi & Pascarella EFP Rotenburg LLP EFP Rotenburg LLP Ernst & Young LLP Farm Credit East Firley, Moran, Freer & Eassa, CPA, P.C. Fust Charles Chambers LLP Grossman St. Amour Certified Public Accountants PLLC JMA KPMG NYS Department of Taxation & Finance NYS Office Of The Attorney General NYS Office of the State Comptroller Oneida Nation Enterprises, LLC Testone Marshall & Discenza LLP The Bonadio Group, CPAs Wojeski & Company CPAs, PC


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Jesse Tarr is in his fifth season in 2014-15 as an assistant coach with both the Charlotte 49ers women's and men's tennis teams.
While a student at James Madison, Tarr started the "Day with the Dukes" event as a way to give back to the community. Each year, Special Olympics athletes interact with a variety of Dukes athletes from different sports for a fun day on campus, including a home football game. Participants receive a tailgate lunch, have the opportunity to interact with football players at Bridgeforth Stadium, attend clinics with the basketball and soccer teams and one is chosen to flip the pregame coin at the football game. Approximately 60 athletes attend the Day with the Dukes each year, a program that continues after his graduation. The psychology pear advisory group provides one-on-one buddies for the day.
Tarr received his bachelor's degree in psychology with a minor in athletic coaching from James Madison in 2008.


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2013 NBA Draft Lottery
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Andre Drummond of the Detroit Pistons Bradley Beal of the Washington... News Photo 169201197Andre Drummond,Anthony Davis - Basketball Player,Basketball - NBA Pro,Bradley Beal,Detroit Pistons,Gulf Coast States,Horizontal,Millennium & Copthorne Hotels,NBA Draft,New Orleans,New York City,Photography,Portrait,Reception,Sport,USA,Washington WizardsPhotographer Steven FreemanCollection: National Basketball Association 2013 NBAENEW YORK, NY - MAY 21: Andre Drummond of the Detroit Pistons, Bradley Beal of the Washington Wizards, and Anthony Davis of the New Orleans Pelicans poses for a photo during a reception for the 2013 NBA Draft Lottery on May 21, 2013 at the Millennium Hotel in New York City. NOTE TO USER: User expressly acknowledges and agrees that, by downloading and/or using this photograph, user is consenting to the terms and conditions of the Getty Images License Agreement. Mandatory Copyright Notice: Copyright 2013 NBAE (Photo by Steven Freeman/NBAE via Getty Images)


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Library Policies
Circulation Policy
The Circulation Policy contains specifics regarding who is eligible to check out materials, for how long, and how fines and damages are handled.
It also includes information about services available through the hometown libraries.
If you need a quick answer regarding library cards please see our other Policy FAQs
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The Collection Development Policy contains information for library users seeking to understand the process of materials selection, maintenance, and the composition of the collection. Materials include books, magazines, movies, and online resources available for library patrons.
Criteria for a Proposed Branch
The Criteria for a Proposed Branch contains the criteria for continuous assessment of library services using a planning process that responds to community needs and expectations through role selection and long-range planning.
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This document describes the responsibilities of PLS and hosting sites in providing library services through the Information Stations and Pioneer Library System Community Places.
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Explains Pioneer Library System's Internet Access Guidelines. Includes rules regulating children and the Internet, limitations on internet access in the library and also legal and ethical issues with which the hometown libraries deal in providing internet access.
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Explains the process of filing an Open Records request with the Pioneer Library System.
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Policy regarding types of programs conducted by hometown libraries and Pioneer Library System. Also includes information regarding presenters fees, promotional material and selling of products.
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On the menu screen of Fantastic Contraption, select New User.
After you fill out the form, you can use the same login and password to sign in to both the game and the website. If you forget your password, use the game to retrieve it.


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I'm also not convinced Plax can't play. He may have lost a step, but he also may just have needed time to get back into game shape after prison.
Ok, Chadman is a big fan of Wallace- this is not a secret, but at their respective prime's, Burress was AT LEAST as good as Wallace, most likely better. A more rounded WR, that's for sure.
Schiavone's Race Career:
Starts- 9
Wins- 1
2nd- 4
3rd- 0
Other- 4
Prizemoney- $28,050.00
Hey guys, Jet fan here...Plax really struggled in between the 20's for us last year but was an excellent red zone target for Sanchez. I'm not sure how much the lack of playing he's done so far this season will hurt him (kinda like the layoff he had before signing with the Jets) but other than the redzone, he MAY help on quick slants or plays where he can use his height...he struggled a bit to separate from corners...hope he contributes for you guys...
Plax will certainly play ahead of Gilreath IMO.
Narcissistic injury is the term used for any threat to a narcissist's outsized ego or self-esteem.


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Martin Brundle believes Jenson Button is the big winner in Lewis Hamilton's McLaren departure as the team is now his.
Hamilton left McLaren at the end of last season after signing a three-year deal to race for Mercedes.
McLaren drafted in Sergio Perez as his replacement and although team boss Martin Whitmarsh insists both drivers will have "equal treatment", Button is now the unofficial lead driver.
"Lewis heading off means it's Jenson's team, he can concentrate on leading that team, and I think Jenson will grow into that position," Brundle told reporters at the Autosport International Motorshow.
"The fastest driver in the world has left the team and [Jenson] doesn't have to worry about his data any more - even if it went on Twitter occasionally!"


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Good post. Hope more people read it.
So, for all the talking about it, we've managed not to demonstrate yet why they're using this. Knowledgeable tanks have just been trying to explain to the community about how this is a good thing, but I think I can actually demonstrate why this is a good thing.
Chill of the Throne will make it so that while your dodge chance doesn't actually change, you functionally have 20% less dodge if you're being attacked. Think of it like giving everything in Icecrown Citadel an Expertise aura.
Why are they doing this?
We've heard it said that avoidance is too high, right? But why is it too high?
Two simple values to consider when considering tank damage taken are the size of the hits (how much damage you see pop up each time), and how much damage the tank takes in total (easiest way to represent this within the varying time frame is with incoming dps).
The size of the hits you take is determined only by mitigation, by armor, resistance, block, and passive reductions from stance, talents, and buffs.
The amount of damage you take overall, however, is dependent also on avoidance. In a large enough average, 50% avoidance *is* 50% damage reduction, but that value will vary when you look at smaller sample sizes (i.e. in a 1 min fight you may actually avoid only 40% of the incoming attacks, or you may avoid 60% and get more value out of the avoidance in that small time frame). This overall damage reduction has to be accounted for by Blizzard, though given the random nature of it, I'd bet they value it slightly differently than a direct comparison with armor reduction percentage.
So, let's throw around some more solid numbers to illustrate. Let's consider a fictional boss in tier 9 content. Blizzard wants him to do about 5k dps to the tank (to balance against the expected level of healing the healers can put out, which is in turn a factor of the expected gear level, and level of distraction for encounter mechanics).
If the expected average tank will have 65% reduction from armor, 15% (rough average for the classes) reduction from stance and buffs, and 60% avoidance, the boss will have to do roughly 42k unmitigated dps to result in that 5k dps actual effect.
42k unmitigated dps would, with those stats, result in swings hitting for 84k before mitigation on a 2 sec swing timer, which the tank will see as 25k hits when it lands.
If they then want to step up to the next level of content, we'll say the tank now has expected average values of 67% damage reduction from armor, 15% miscellaneous damage reduction remains unchanged, and they will now have 65% avoidance. Being the next step up in content, they now want the tank to take 6k incoming dps.
Following the same math as above this would be 61k unmitigated dps, or 122k damage per hit before mitigation. With the expected stats that would be 34k per swing.
Ouch right? To keep tank damage stepping up to match improved healer output, and while making the new tank gear an improvement so tanks want to upgrade, the tank is now getting hit much harder. To make that sustainable and not reach a insta-gib threat, the tank's health pool would have to scale much faster, and this is a runaway train.
So, the step they're taking is to reduce avoidance. If you follow this path of balancing however, watch what happens.
The goal is that the tank takes 6k dps. The adjusted stats are 67% from armor, 15% from stance/buffs, and 45% avoidance (note: you will still get the same step up from gear, that hasn't changed).
From these values the boss will have to do 38.9k dps, or 77.8k per swing every 2.0 sec. With these mitigation values, the tank will now take only 21.8k damage per swing.
Note: the incoming damage is the same in overall scale, but each hit will actually be smaller than the previous tier. That means, to healers, you'll still be getting hit harder than ever before in total, but your whole health pool won't be flipping on and off like a light switch to get that increase. What really changed? You will take more hits, but any given hit will be smaller. This means you move away from the danger of "miss a heal and the tank dies" or "the tank took critical damage in less time than it takes to cast a heal because 2 effects lined up at the same time." You still take more damage, more healing is still required, but suddenly the tanking/healing game is fun again, instead of walking a razor's edge between life and death.
Following this path to find the desired balance, you can see why this is the smart move for Blizzard.
Now, it's been written well in many other places, but I'd like to re-emphasize something here. There are a couple of common reactions I've seen to this:
1.) "Why doesn't Blizzard just give us less avoidance?"
In order to do this, they couldn't just give us less on t10 gear, or we'd use t9 and not want the upgrades. They would have to rework all of the tank gear in the game to re-balance this one need. Chill of the Throne is a much simpler stepping stone, and Cataclysm is the time for the global paradigm shift. Expansions allow for the whole outlook to change because they can start semi-fresh, and sweeping changes are easier to implement with the LONG testing window and less mid-stream disruption.
2.) "Why didn't Blizzard see this coming?!?!"
Well, to a degree they did, and they've been trying to make small steps to keep things stable. They mentioned back in Naxx that they've felt avoidance was too high, and it's been seeing little adjustments here and there. Really, it hasn't reached a critical point yet, and I think they could've done Icecrown without really making a big change like this, but this change frees their hands to make a lot more interesting design choices in encounters, rather than trying to play in the corner that was painted. As above, this isn't the time to re-write the expansion, this is just a smart step to keep the balance the same in previous tiers (as they are currently working well enough), and leave us poised for a more flexible balance in Cataclysm.
3.) "Well, if cutting avoidance a little works so well, why don't we just get rid of it all together?!"
The thing is, this is a *balance* that makes the game more interesting. Considering the math above, if you have avoidance too high, the tank is teetering between life and death with every swing because they have to hit really hard when they do land. Alternately, if you take avoidance away completely, the tank just takes a constant and 100% predictable stream of damage. 6k dps with 65% armor rdx and 15% miscellany rdx becomes 20.2k unmitigated dps, and 12k per hit on a 2 sec swing timer. You *will* get hit for 12k every 2 seconds. The healer response to this is, I just find the right size heal and spam it, or I cast my big heal once every other 2 CD's. Suddenly healing no longer requires a brain or reflexes to do. You know what's coming, and there is nothing dynamic about it.
You can add unpredictable elements back in, say, make the tank crittable, or use encounter buffs! But, wait, we have encounter buffs, and to a degree they need to be regular and semi-predictable. That's a big part of what CD's are designed around. Making tanks crittable actually makes a no-avoidance world worse than adding avoidance. Why? Avoidance creates dips, moments where the tank doesn't need healing, which allows for survival, for skin-of-the-teeth luck, etc. It allows the tank to be tank-like and survive. Crits on the other hand mean the tank takes unpredictable surges of damage. Rather than being tank-y, it's now a health risk and a risk to the raid if a crit comes at the wrong time and the healers can't catch it.
Hopefully, this makes some sense to the people who can't get passed the idea that this is a tanking nerf, or a bad thing. Hopefully, you also understand my perspective (which I didn't invent) in the last portion, but this is a forum, this is where we discuss, so, reactions?
The (Old) Book on Death Knight Tanking
The New Testament on Death Knight Tanking
Good post. Hope more people read it.
It's defintely a welcome 'nerf' and might make tanking more interesting, especially for the spikier tank classes. It looks like avoidance will become even less attractice now (not that it ever was too attractice).
Every 1% of avoidance at 45% avoidance translates to 1.8% mitigation from avoidance, while every 1% of avoidance at 65% is 2.8% mitigation. I hope they will itemize ICC gear properly, with lower avoidance values.
Lower avoidance values would make the gear less of an upgrade, unless they bumped up the stamina and armor a lot to compensate.
See the above comments about removing avoidance.
There's nothing wrong with avoidance, and nothing is changing about its value either in the continuing scale. Though you are correct of course about the overall damage reduction impact being larger at higher percentages for the same size step in percentage.
The (Old) Book on Death Knight Tanking
The New Testament on Death Knight Tanking
It is a double statement, Adrael, because if they nerfed avoidance with the intent of making it useful, we are expected to see more avoidable damage, so the practical use of it may increase.
As a healer myself, I have to say this post captures precisely why I think Chill of the Throne looks like a marvelous thing. I do love the excitement of what the RNG brings to the tank/heal dynamic, but only within the boundaries of reason. When it's *not possible* for me to defeat the moments of RNG evil, I become sad. I want to be challenged and stretched to the limits of my skill. But I want it to be possible to win.
At any rate, I'll leave the babble behind. Kudos to you for managing to crystallize some of the thoughts I've been having about this.
Well said Tenaveran. A lot of tanks represent here that their healers would be happier if they didn't have to think or react while healing. I know mine wouldn't.
The (Old) Book on Death Knight Tanking
The New Testament on Death Knight Tanking
It does not really change anything for me as a healer. Unless this goes live with a substantial HP boost it changes the nature of my healing by nothing.
In fact it reinforces the need to spam heals regardless of the situation.
Say you're running in ICC and your healer is temporarily silenced, or needs to move, or there's a mortal strike on you, or whatever. Let's also say you have to survive 4 boss swings before the healer can get to you. With the way boss damage is now, you can maybe take 2 hits before dying. In ICC, let's say you can survive 3.
Hmmm. I was about to type out some math, but I realized it's been a while since I took stats, and I'm going to look foolish because I've complicated the scenarios I've put forth before. Can anyone do that math? 4 swings at 50% avoidance and the chance to get hit no more than twice vs. 4 swings and 30% avoidance and the chance to get hit no more than 3 times. Now I feel foolish for asking others to do my math, but I'd like to know if my hypothesis plays out.
The concept remains the same, though it will play out differently. Avoidance breaks up your damage intake and makes you easier to heal, even if the absolute need of healing is less predictable.
If 2 hits will kill you, and you avoid a hit, you get an extra swing timer to be healed up before you die. If it takes 4 swings to kill you, an avoid only pushes that down the line, but it is less absolutely urgent.
That's the funny paradox. People think high boss damage makes avoidance weak, but it actually makes it very powerful, it's the random factor that makes it hard to trust and people reluctant to do so.
The (Old) Book on Death Knight Tanking
The New Testament on Death Knight Tanking
Right, the concept remains the same, but when you have more opportunities to avoid because it takes more hits to kill you, you get more chances to push out your death in time for that heal. The result is the same, yes, but the chance of that result occurring ends up higher when there are more swings before you die, even if the value of avoidance is lower per swing. Am I just missing the point?
Very nicely put, Satorri I think they key point is thinking of the tank's incoming damage in terms of DPS (which then defines the amount of healing / number of healers you should expect to have), rather than Boss X should hit a tank for Y.
It worries me that it's a bandaid that they've resorted to again, and probably will have to in the future. If there was another raid in WotLK, there'd have to be a -25% dodge aura... Diminishing returns wasn't enough. Perhaps giving bosses expertise is a smoother solution, ramping it up for the more difficult raids. Tanks would still need to increase their avoidance with each tier, and the item designers wouldn't have to worry about letting avoidance get too high.
The net effect on healers will be a reduction in overhealing, because tanks will be taking more consistent damage rather than what we're used to now:
your observation is accurately representative of the current situation: the fact that the tank could, at any time, take a life-threatening hit, means you can't stop healing them even when they're not taking damage. if you wait for the hit to happen to start casting, the tank will probably die. so healers right now accept large overhealing as inevitable. This change will make damage occur at more regular intervals, at per-hit rate that is lower relative to the EHP and hps of the players who are geared appropriately for the content, and hence reduce overhealing; and likely, increase survivability.
to put it more simply: the mechanics don't matter, so long as you just understand that it decreases the likelihood of spike damage killing a tank. Reducing the amount of hits a tank avoids allows them to reducing the damage he takes from each hit. all adjustments will be relative to that change. for healers, that means that the tank is less likely to die from a damage spike if you have to stop healing briefly to dodge a ground effect or power through a stun. In other words, you may find yourself in a situation where you only have time to cast a flash heal, and with this cahnge, the flash heal might actually keep him up. without this change, it most assuredly would not.
Last edited by lyd; 11-04-2009 at 10:42 AM.
No, I think you're right, Reev. I think this actually makes avoidance a more pleasant mechanic for people's sensibilities. If two hits will kill you, avoiding one is a 50% increase in your lifespan. If it takes 4 hits to kill you, avoiding one is a 25% increase in your lifespan. But no one likes miss, dodge, miss, dead. I think the effect will be easier to appreciate this way.
Taei, it is a bandaid but one to bridge them to their next step which is the reworking in the expansion. Rather than lamenting that they didn't get it spot-on right from the beginning (as no one does, ever), it'd be handy if people appreciated the fact that they're learning, yeah?
And really, this is giving the mobs expertise, a scad of it, but expertise none the less, as they're neglecting dodge. Diminishing returns is plenty, part of the reason for my post is pointing out that it is not a problem with how avoidance works, but how where we fall in the balance relates to the other mechanics.
The (Old) Book on Death Knight Tanking
The New Testament on Death Knight Tanking
if it was at all possible the healing game will become even more grounded it spam the hell out of the tank regardless of what is happening.
This change has more impact on your healers than the tank...tanks are going to change nothing...they are going to take more damage and there is nothing they can do about it. The responsibility, like usual, lands squarely on the shoulders of your healers making it even more spam reliant.
If it was not for the fact that I have to move out of fire a couple times a fight I could heal most fights blind folded.
Not sure why any tank are complaining about this...it is not really your problem.
I think it's helpful to make the illustration very, very simple.
We need to balance the challenge of the encounter on the tank taking a certain amount of damage, and the healers healing that damage.
Lets say the tank needs to take 5000 DPS after modifiers.
An average debuffed boss swings once every 2.4 seconds.
Lets look at a 24 second period, or 10 swings.
Lets assume most tanks have 60% avoidance right now, and 40% avoidance with Chill of the Throne.
At 60% avoidance, the tank will be hit 4 times every 24 seconds, for 30,000 damage a swing.
At 40% avoidance, the tank will be hit 6 times every 24 seconds, for 20,000 damage a swing.
If a tank is hit for 30,000, the healers can never stop spamming the tank, as the tank cannot survive two back to back hits.
If the tank is hit for 20,000, the tank can survive two back to back hits, and the healers can afford to make more tactical healing choices.
To me, that's the sound byte.
Do I continually use a short heal? Do I time slower, bigger heals? Can I stop healing the tank for a second to move out of the fire, heal a DPS, whatever.
The tank and the healers deal with the same amount of damage either way. That's how the encounter has to be designed. But the time in which they have to deal with that damage increases, giving the players enough time to make choices.
Now, add on another tier of gear (full 258). Wear some avoidance trinkets, more avoidance gems. 70% avoidance isn't out of the realm of possibility.
You're getting hit 3 times every 24 seconds. For 40,000 damage just to balance the encounter.
Sounds fun right? Much easier to balance the encounter and player abilities, around a steadier damage intake, which also allows for the players to make choices, rather than always having to be prepared for the rare tank gib, but often not being threatened.
would you mind sourcing this? I'm not worried that you're being disingenuous or anything, i'm just interested to read what he actually said. the change seems counter-intuitive if tanks are still going to be dying in 2 hits.According to GC tanks will still be in danger fo dieing to 2 hits
On an unrelated note, even if this went live, today, in ToTGC, you likely would see absolutely minimal difference in tank death from how encounters are designed and healed.
The sky is certainly not falling.
We're going to be undergeared. And the heroic modes are going to be hard.
And we're going to have fun cleaves and such on top of everything.
Tanks are still going to explode. ICC isn't designed to be easy.
But we're going to explode less than we would had they not made the change.


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Protect your Credit Card
Posted by
Principle Dad
NEWPORT NEWS, VIRGINIA -- This hotel places a pending charge againts your credit card even when they are told no and you do not give them authorization to do so. I reserved and paid for my room online with my credit card weeks before my stay with a prepay non refundable status. I verified my card had been chagred properly weeks before my arrival. When I checked in at this hotel. I was told I needed to give them a credit card for incidentals. I told the desk clerk I had pre-paid and would not be using any incidentals so I did not need to give them my card for incidentals. When I got home I found a pending charge of $50.00 against my account anyway. I do not take lightly people placing charges against my credit card without permision. I called the hotel only to be sent to the manager's voicemail. I left a message and called back again and again to discover no answer at the hotel. I finally used a second cell phone to get the hotel to answer my call. I asked who was in charge to be told there was no manager at the hotel to help. I asked for the distric manager to be told they did not know that information. When I pushed further I was finally told the Distic manager's name and number. I called only to go to yet another voicemail. I called the Hampton Inn complaint line only to be told by Dena the represenative she could not help only the hotel could release the charge. I asked to speak to a supervisor only to be told there was not one on duty. I pushed to speak to a supervisor and majicly there WAS one on duty and available to speak???? Again I was told by Randy the supervisor there was nothing they could do. BE AWARE THIS HOTEL USES YOUR CREDIT CARD EVEN WHEN YOU DO NOT GIVE THEM PERMISION. You would think the use of a customer's money for two extra weeks when the charges are prepaid online which by the way is non- refundable would be enough compensation when you tell them you will not be using incidentals and do not give them your card. They obviously get the creit card number off the online transaction and place pending chagres against it anyway. I know it is a small amount of money but that is not the principle for which I am angry. I do not take kindly to anyone charging my card without my permision. I will not be staying at this hotel again. If I find out this is standard procedure I will not be staying at any Hampton Inn again.
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Alain on 05/17/2011:
I hope you disputed the charge with your credit card company.
tnchuck100 on 05/17/2011:
All hotels do this. It is not actually charged. It is only a hold against your credit limit. This authorization hold usually remains for about 21 days.
Years ago a hotel I was using weekly (M-F) would place a $300 hold on my card every time I checked in. That resulted in $900 of my credit being unavailable most of the time. There is not much you can do about it except make sure no unauthorized charges are actually posted to the account.
Ben There on 05/17/2011:
Most hotels will either put a hold on your credit card or require a cash deposit. Just because someone might promise that they they will not make phone calls, eat from the minibar or steal all towels does not mean they won't actually do it anyway. The cash deposit or credit card hold is to make sure the customer has enough money to cover at least some of those costs.
Where the hotel went wrong in this case was telling you they were not doing it but did it anyway. When the OP refused to use the credit card for deposit they should have asked him for cash.
trmn8r on 05/17/2011:
It wasn't charged. It's an authorization.
Hotels can't trust people not to use incidentals, which is why they do this. When told by you that you didn't want them to do so, they should have made it clear that they had to do so, or get other collateral from you.
None of these things that go on "behind the scenes" bother me as a credit card holder, but I don't operate anywhere near my limit. Credit cards are very convenient and allow us to keep our cash in our pockets. If you had to give them $50 cash, you wouldn't have had the use if it until you left.
oldisgood on 05/17/2011:
I agree with trmn8r. The $50 was only pending, not a charge. Unless you were very close to your charge card limit, this should not have been a problem. All hotels do this. Just because you say you won't charge anything or use the phone or minifrig, doesn't mean you won't.
olie on 05/17/2011:
A possible solution: Buy a pre-loaded card for just over the cost of the room.
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Thief in Housekeeping
Posted by
Southern Gentleman
FT LAUDERDALE, FLORIDA -- My wife and I went on a cruise out of Ft Lauderdale in March. We stayed at The Hampton Inn at 2301 SW 12th Avenue for one night. The following morning we took the shuttle to the cruise terminal. When we got on board the cruise ship my wife began to unpack. She discovered that she had left a small plastic bag in the room containing all of her earrings. As we had been preparing to leave the hotel room she decided to change the earrings that she was wearing. Somehow in the hustle and bustle of getting ready to leave, she left the bag in the room.
I immediately called the hotel from the ship and asked to speak with the manager. The person who answered the phone informed me that he was busy and asked what she could do for me. I explained what had happened and asked if the bag containing my wife's earrings had been turned in by the housekeeping staff (one can hope, can't he?). She put me on hold to check and when she came back she said that nothing had been turned in. She also told me that she had spoken with the General Manager and he said he did not have time to talk with me. She said they would check with housekeeping and that I should check back with them when we returned from the cruise. We did that but as I expected, nothing was found.
That bag contained at least 20 pairs of earrings, some costing over $500.00.
There is definitely a thief working in housekeeping at that hotel and I believe the General Manager could have gotten to the truth if he had been interested.
Yes, I know. My wife created this problem by leaving the jewelry in the room but don't we have a right to expect honesty from people who operate the hotels that we pay our money to?
I know this---I will never again stay at a Hampton Inn.
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ok4now on 04/20/2013:
I hope that you didn't leave housekeeping a tip. The manager knows exactly who cleaned the room and who the thief is. I'm sure this has previously happened. It sounds like the manager is either covering for the thief or hoping you won't pursue this. Immediately contact Hampton Corporate and the local police dept and report it. Don't let them blow you off saying that there were no witnesses to the theft. Only a select few people have a key so this shouldn't be difficult to track down.
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Unnecessary charges
Posted by
Several weeks ago (June 3-5, 2011) my organization (from - Freeport, IL) took some adult students on a field trip to Kansas City, Kansas. We stayed at the Hampton Inn in Olathe, Kansas. Since we had gone through a touring company, I believed that the reservations would be the same as we requested. When we got to the hotel, the desk people were not accommodating because we needed extra beds in the room and they told us that it was against the law to put rollaway beds in the rooms. After seeing the rooms we understood that reasoning. After figuring the situation out ourselves, we still encountered a very unhospitable desk clerk who seemed offended when asking her questions.
Some of the students are smokers and since they didn't see anything posted in the hotel; neither on the door, at check-in; nor signs in the room; these students assumed it was alright to smoke. After being alerted by the desk personnel, the students quit smoking and were told by the desk personnel "no to worry" because they would not be charge. As the leader of the group, one would assume that we would have been informed of this infraction so we could make sure it did not happen again. Our bus driver who was staying in the hotel with us was reprimanded about where he parked the bus and was "rudely" informed that he should move the bus (one block away from the hotel).
Our overall stay at the Hampton Inn turned out to be very unpleasant and we were ultimately charged $150.00 = $450. for three rooms that students had smoked in and $10 for each pillow the students took - (which we didn't know were missing)and have no problem paying for replacement pillows. The Hampton Inn contacted the tour company who made the reservation for us rather than contacting us - even though during check in they got our names and addresses. MY issue is; why someone didn't contact us to let us know what the smoking policy was and alert us that these adults were violating the rules. Hotel personnel seemed unhappy with our group (30) being there so it was probably a (serves them right) kind of attitude. Why didn't the desk personnel say there was "no smoking" in the hotel during check-in, we were from out of state.
I am unhappy with my experience at the Hampton and although I have the experience of staying in other properties I believe I can fairly say that THIS experience has left a very bitter taste in my mouth and the 29 other adults.
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Churro on 07/11/2011:
Since this hotel has smoking rooms you'd think the rooms would be clearly marked. It's been my nose's experience though that today's smoking room is tomorrow's non-smoking room depending on demand. Hampton used to offer 100% satisfaction guarantee. I don't know if they still do but you might want to check into it. Also voice your complaint to Hilton Corp. Ya never know.
It's a shame these days what passes for a frontline worker. People who have absolutely no business dealing with the public such as these Hampton goons.
Excellent Review!
trmn8r on 07/11/2011:
I find it very odd that there was not some conspicuous notice that these rooms were non-smoking.
You stressed the fact that these are adults, which to me means they should be more vigilant about reading notices and such. It there were no such warnings, I can't imagine how anyone (adult or child) is to know what not to do.
I can see how a bus can be an issue at some establishments, but on the other hand, does a bus take up 30 parking places? My guess would be that when travelling by bus, coordinating bus parking with the establishment prior to the stay would be prudent.
It sounds like overall, the fact there was a third party involved created some issues. Sorry you had a bad stay.
MauiAl49 on 07/11/2011:
With the way that smokers are treated overall these days, I find it easier to just ask if smoking is allowed when I don't see any signs.
Starlord on 07/11/2011:
PepperElf on 07/11/2011:
maui - yeah but that actually makes sense.
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Hampton Inn Danbury, CT
Posted by
DANBURY, CONNECTICUT -- I prepaid for a reservation online with Hampton Inn in Danbury CT on January 27th 2011.
Below is the address:
Hampton Inn Danbury
81 Newton Road
Danbury, CT
United States, 06810
Tel: 1 203-748-6677
Fax: 1 203-744-0891
On January 31st, 2011, after looking at the weather and storm reports, I called the Hampton's toll free customer service number and spoke to Luis who told me that the hotel would issue refunds for reservations if they needed to be canceled due to weather-related issues. I decided to wait one more day before making a decision but when February 1st came along and the weather conditions were not improving, I decided to cancel my reservation. I called the Hampton Inn's designated prepaid reservation line: 800-236-7113 and spoke to an agent who said they were in fact issuing refunds due to the weather but that I would need to call back the next day (24 hours prior to my reservation date) since my check in date was not until February 3rd. She also stated that the weather was so bad that THEY would be closing in 1 hour and that SHE was personally suffering due to current weather conditions as her father who has cancer would have to be airlifted to the hospital because the roads were closed! I thanked her and told her I would call back as she advised on Feb 2nd. When I called on Feb 2nd, I was met with a recording that their offices were CLOSED because of the weather. So I called back today, Feb 3rd, and was told that they were no longer willing to refund my money! I was kept on hold, hung up on, and treated very insolently. Even though they acknowledged all prior conversations with prior customer service agents, they refused my request for a refund. The last agent I spoke to was Crystal Pate who refused to let me speak to a manager she called "Moe." I told her I would be contacting my bank to dispute this charge. The amount was for $336.90.
Fortunately, I was able to report this to my bank, Wells Fargo, and get the refund that was owed to me.
Shame on Hampton Inn for preferring to put families at risk than to honor their own refund policies!!!
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The worst customer service
Posted by
Not usually one to complain
PARSIPPANY, NEW JERSEY -- My wife and I booked a room for Sunday January 2, 2011 night through hotels.com. Full disclosure - the information we received when we booked the hotel stated they have a 24 hour cancellation policy. Saturday January 1, 2011 night was terrible for our family as my kids were sick and vomiting all night long and consequently we could not make our trip. We called hotels.com early in the morning and they stated that they had no problem providing the refund under the circumstances however they needed the approval of the GM of the property. The GM, Mr. Michael Williams, was contacted and he would not approve the refund because we did not cancel within 24 hours. We explained to the hotel that we could not have possibly foreseen the Saturday night events and that we still wanted to stay at the hotel at a later date however they will still not approve the refund. In fact, in my opinion, the hotel staff seemed uncaring and unhelpful and couldn't care less about our circumstance.
The Guest Services toll free number was of no help and their staff seemed just as uncaring. After my third call to the Guest Services number I finally reached someone who seemed to care however she was unable to help me. I called the hotel again on January 3rd to speak to Mr. Williams but unfortunately he was not in. Instead I was put through to the manager on duty by the name of Binny. After him not being able to help me satisfy my issue, and once again a Parsippany North staff member who seemed to care less, he proceeded to use profanity and go off on a F-bomb tirade towards me. Obviously I was shocked. Once Mr. Williams heard of this conversation, his reply was not of apology or even concern. He blamed me as Binny had obviously lied about the conversation in order to make himself look better. Regardless, a hotel manager telling me to "F-off" and "Go F yourself". Are you kidding me?
I have been met with nothing but poor customer service at almost every turn from the Parsippany North NJ hotel itself to almost every person that I have talked to in Guest Services at the Hampton Inn/Hilton. I even had someone I know personally call anonymously to the hotel to ask a question that I thought might help me and the Parsippany North staff member who answered the phone was also rude to them. I have no idea what is going on there but I strongly suggest that you stay away from this hotel. I can only imagine if I would have stayed there and I had a problem in the middle of the night with one of my kids. It sounds like if I would have had to ask for hotel help, I would have been greeted with a resounding NO and a WE DON'T CARE.
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Anonymous on 01/06/2011:
If you knew the cancellation policy, then why do you think the rules don't apply for you? Anyone can call in and say 'hey my family is sick we cannot make it". that's why the rules are in place. That's also why there is insurance.
jktshff1 on 01/06/2011:
Next time book direct. Probably would have turned out better. Goes to show ya the 3rd parties ain't worth the time. They helped a lot didn't they?
msnanny on 01/06/2011:
Why is it poor customer service just because they will not break their policy for you? 24 hours notice was required for cancellation. You did not provide that, you do not deserve a refund.
momsey on 01/06/2011:
Definitely, the profanity is completely uncalled for. But you knew the cancellation policy. You didn't meet it. You did your best to get an exception, but the exception wasn't granted. That's the bottom line.
Anonymous on 01/06/2011:
momsey, I have a feeling we're not hearing the whole story regarding the profanity.
trmn8r on 01/06/2011:
You were asking for a favor as you called the same day to cancel, and there is a 24 hour cancellation policy. The only reason I can think the hotel would make an exception is if they believed your excuse. Think about it - anyone could call and say "our whole family is sick, may we cancel without penalty?"
What you haven't stated is what the conversation was prior to off-color language being used. Did they just start swearing at you after you asked for a refund? That doesn't make sense.
momsey on 01/06/2011:
Very true, Prince.
unhappy999 on 01/06/2011:
It sounds like you called several times during the course of a couple days to try to get a refund. Unfortunately, you did not cancel within 24 hours so they were not obligated to give you a refund. That's what sometimes happens when you make a reservation and for some reason, you can't go at the last minute. Next time, don't make a reservation or call the day you are going to leave to book the hotel and always book directly with a hotel instead of going through a third party. I'm guessing the hotel was not even close to be being full this time of year so you did not really need to book in advance except you were trying to save some money through Hotels.com. Probably you would not get a refund canceling the day of the reservation at any hotel. I think if you hadn't kept calling there, they wouldn't have used profanity with you. That wasn't right but you should not have kept calling their either. No means no.
olie on 01/06/2011:
It would have been nice if you'd been given a refund, under the circumstances. I can even see calling at a different time, hoping that a different manager might give you the refund.
It sounds like you kept calling, though, and that your calls were logged. While that doesn't excuse the foul language--if you'd stopped after 2 denials, you would not have exposed yourself to that language in the first place.
I checked out this hotel online. The site very clearly states "Rates displayed may be non-refundable". You were aware of the 24-hour cancellation policy.
I don't know how much you were charged, but I'm pretty sure it's not worth the grief you're going through. Chalk it up to experience and "one of those things".
HamptonParsippanyNorth on 02/06/2011:
Hi all - this is Mike Williams, the General Manager of the Hampton Inn & Suites Parsippany North.
I specifically remember this guest, and there is more to this story that I will not get into here. However, please trust that we strive to continually provide exceptional customer service, but we are pretty strict about our cancellation policies. Every situation if unique, and we evaluate each cancellation request on a case-by-case basis.
Please feel free to read our customer service reviews on Hotels.com, Google.com, Trip Advisor and Priceline, amongst others.
Feel free to contact me directly at firstname.lastname@example.com if I can ever be of service. Thank you!!
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Do not ever stay at the Hampton Inn & Suite in Victor, NY
Posted by
VICTOR, NY -- I had a terrible experience at my recent stay at the Hampton Inn and Suites in Victor, NY. I unfortunately had a death in my immediate family. My family chose this hotel because of proximity and use of the suite room for my disabled mother. We had three rooms total that they could not accommodate to be near one another. Our day began early and we went to the funeral home, church, burial and the after reception. As you can only imagine we were exhausted. We returned to the hotel wanting to just rest around 3:30 P.M. We came back to dirty rooms. All three of our rooms were not even touched. We called down to the main desk to ask for housekeeping and were told that they had 102 rooms to clean. We then asked if it could be done now and they sent someone up. What we saw them do was grab towels, make the beds with the current linens, vacuum the rug and spray something in the air. They did this in about 5 minutes. They also started the dishwasher since it was full of dirty utensils and plates when we arrived on Friday. Appalling. We called to get our third room cleaned but had no answer from the housekeeping line. We called down to the main desk who told us housekeeping left an hour ago and that our room could not be cleaned. Excuse me? This is not a budget inn. This is a hotel and suite and when we pay $130 (+) per night for a room, I don't expect that housekeeping leaves at 4:00 PM. We did not occupy the room from 8:00 AM – 3:30 PM. Our room was not cleaned and to have housekeeping leave a hotel and have no other option in a FULL SERVICE hotel. What?
We were also told if we wanted fresh towels, we had to come down to the lobby main desk and get them ourselves. So now in addition to not providing housekeeping, they do not have any guest services. To make it worse, the rooms that we had were placed directly next to and under a birthday party. Anyone else find it odd that a guest decided to have a birthday party in the hotel rooms and on the floor. Of course too, their rooms were not adjoining but at least 5 or 6 rooms apart. So they had a dozen screaming kids running up and down the hallway. The parents put the lock in the door jamb so the room door wouldn't shut so that when the kids slammed open the door it would swing shut with a large thud. Over and over and over again. In our rooms below we heard the running up and down the hallway. Finally after hour one, we called the front desk. They advised that there was a birthday party and that it shouldn't last much longer. They told us to please not yell at the children. We left for dinner after hour 2. We went down to the main desk at one point about the clean room guarantee. The hotel has it advertised clearly all over the walls and in the room. We were told that we had to talk to someone tomorrow about the 100% guarantee we were asking about. I woke up on Sunday morning to have my bill under my door for two nights at $250. We also have a bill for around $600 for the other two rooms. Close to $900 for two nights in what was the worst experience in a hotel I have ever had.
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Criszilla on 04/15/2011:
Hampton Inn should be ashamed of themselves. When I think of the Hampton I think of the Hilton, The Waldorf, and other high end affiliates. They've really gone downhill fast. I have posted my own complaint about my experience with them. I have made it a point to book with other hotel chains since then.
Anonymous on 04/15/2011:
I know this review is a year old, but I have to ask you Criszilla...do you really think of Hampton Inn as a high end hotel, on par with the Waldorf??
Criszilla on 04/15/2011:
To just cause: No. You should read my post again. I said Hampton "affiliates" which would be the Waldorf and the Hilton; meaning, since the Hampton is "affiliated" with such high end hotel chains, they should have their act more together. There's no excuse for these repetitive experiences with this hotel chain.
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Beware! Guests Will Be Treated As Criminals... It's Our Policy!
Posted by
ROSEVILLE, CALIFORNIA -- I write this letter with a completely different outlook on Hilton Hotels due to my most recent experience at what should have been a quick 2 night stay at a Hampton Inn & Suites in Roseville, CA. My fiance and I were headed to Roseville on a little getaway where we planned to visit family for 2 days and then proceed to Tahoe to enjoy the Sierras. We made an online reservation through Travelocity for 2 nights, 1 king size bed, no smoking for a rate of $104/night for 3/12 through 3/14. Upon check-in everything seemed to be somewhat normal.... I came in and a man by the name [snip] assisted me. He asked me for my last name and a credit card for incidentals. I responded with my last name and asked if he needed the reservation number. He told me that it wasn't necessary and I then handed him my fiance's credit card, the same card in which we had made the online reservation with, he swiped the card handed me my room keys and briefly explained where my room was..... I told him thank you and went back out to the car to grab our luggage, and my fiance and I proceeded to our room. Having been in the car for nearly 2.5 hrs I felt the need to take a shower. As I got out of the shower my fiance informed me that a lady called from the front desk and said we might want to call Travelocity. I picked up the phone and dialed the front desk and the young lady informed me that Travelocity had phoned the Hotel, apparently because they weren't able to reach our cell numbers, and requested we give them a call. She gave me the number and we hung up the phone. Not knowing what was about to transpire....
I didn't feel that a phone call to Travelocity was an urgent matter, after all we were already checked in. Being newly engaged we did what every couple does upon first entry to the room. To make a long story short without all details, there was 1 missed call in our room, followed by a thunder of pounding on the front door accompanied with shouts of "ROSEVILLE P.D. OPEN THE DOOR" My fiance became petrified and ran to the bathroom. I went to open the front door to the room, and was immediately met by 2 officers who sternly requested I step out into the hallway. Half dressed I acknowledged their request and stepped into the hallway. For the next 30 minutes I was interrogated about who I was, where was my I.D., whom I was staying with, how I paid for the room, where I was from, etc... etc... I then had to furnish proof of not only my identity, but my fiances as well. We were then told that there was suspicion that we were some sort of credit card thieves who had booked the room with a stolen credit card. Fortunately enough I kept my online reservation print out and was able to finally turn the officers away after showing them the paper. This whole thing took place in the hallway where other guests walked back-n-forth as they watched the officers completely humiliate and intimidate, myself, a half-dressed man who has never once had legal troubles of any kind through his entire life.
After this subsided I quickly took the elevator down to the lobby to speak to Mgmt. about what had just happened. To my surprise..... Not only did the same arrogant kid, Devin K***e, show a total lack of sympathy for the obvious poor Mgmt. decision he had made by calling the Police, but he made it clear to me that " Not only is that Our Policy.... You don't like we can ask you to leave!" WOW!!!! Is all I could say to his quick response that wreaked of a person that clearly had no meaning of what customer service was about, but definitely had no business being in Hotel Mgmt. Moral of the story...... STAY AWAY FROM THE HAMPTONS INN & SUITES, unless your alright with criminal treatment, at higher room rates than your reservation, topped off with a staff that really wishes you just hadn't stayed at their hotel.
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Anonymous on 03/24/2009:
Wow, I have never heard anything like this before. I hope you have passed this encounter on to their corporate office. It definitely sounds like a bad movie and a situation none of us would like to find ourselves in. Thanks for the review.
Anonymous on 03/24/2009:
If you could fill in those details of what transpired prior to the cops arrival, it may be helpful. lol!
I agree with kia. Sounds like a bad movie.
Soaring Consumer on 03/24/2009:
You should contact Travelocity and ask for a refund, what happened was inexcusable.
Anonymous on 03/24/2009:
The OP was mishandled by Travelocity, the hotel, and the police. It is inexcusable that the OP was detained and questioned, half-naked in a public area. (I'm sure someone will quote 'officer safety' and 'the hazards nowadays', but not every 'suspect' is Osama.). Sometimes our protectors act like jackbooted goons.
SLR+ on 03/24/2009:
Exactly where did this moron of an employee get the idea the credit card had been stolen????
The cops were just acting on extremely bad info from the even worse management staff of the hotel. Sounds like people SHOULD STAY AWAY from this location.
Anonymous on 03/24/2009:
"Being newly engaged we did what every couple does upon first entry to the room."
Wipe your feet?
Anonymous on 03/24/2009:
Why did your fiancee run to the bathroom when the cops showed up? Nice way to handle a tough situation. You really want to marry someone who isn't even man enough to protect you in a time like that?
Anonymous on 03/24/2009:
I don't know yaya,those Roseville cops are pretty hardcore
Anonymous on 03/24/2009:
Maybe he was just flushing their "stash"
Anonymous on 03/24/2009:
LOL...could be
Justusryan on 03/24/2009:
I believe the OP is male.
Anonymous on 03/24/2009:
Your right justusryan. After re-reading I do notice the sentence where the OP id's himself as a male. OK, makes sense why the fiancee ran to the bathroom
Slimjim on 03/24/2009:
LMAO, I don't mean to make light of your experience, which obviously would be disturbing, but no wonder you are so mad. The whole trip's worth of fun just went down the Kohler Tornado Series 3000. At least you still had each other and that thing you due to save the vacation.
Anonymous on 03/24/2009:
A male needs to shower after a 2.5 hr car ride? OK then!
Anonymous on 03/24/2009:
Sounds like an episode straight from Reno 911 to me.
Crown Jules on 03/24/2009:
I think I'm going to be the only one here who sides with the hotel on this one. The OP states that the reservation was made with his fiance's credit card and that he handed the same card to the front desk person. So if someone who is obviously not the cardholder (unless he's an authorized user), who isn't even the same gender as the cardholder, tried to use the card shouldn't that raise a red flag? The OP also said he "came in" which makes me think his fiance stayed in the car or otherwise wasn't with him to confirm that the account was hers or that he was okay to use it. Then Travelocity tried to contact them, probably to confirm that the card wasn't stolen, and they didn't receive a reply: red flag #2. In all honesty, I'd be suspicious, too.
I won't go into the actions of the police but I do think the hotel should be cut a little slack.
Anonymous on 03/24/2009:
That sure seems reasonable Crown Jules and it's very possible. It is also likely that the hotel clerk decided to play morality police when an unmarried couple checked in. And, if the post-check-in 'activities' were loud, the moral police could have had further motive to call the goons. Some people can't tolerate others having a good time.
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$250.00 Fine Charged to My Debit Card
Posted by
WEST POINT, TENNESSEE -- Don't ever check into a hotel that does not take time to tell you any rules or regulations, especially something important that may be put on your card and then you have to go through a dispute process to find out why and try to reclaim your money. Worst hotel stay I have ever experienced in my life and I am in my 60's. No full explanation, max you can be charged I was.
Why have someone at the desk late at night if they don't tell you any information, or even worse give you the wrong information. No one word about a non-smoking installation, who knew I never stayed there before. Charged $250.00 to get this f( flip the room) which consisted of cleaning all bed linen, excuse me but was I sleeping on dirty linen??all they had to do was explain things to me.
If I break a rule, punish me, don't take every last cent I have. Why the max amount, the room did not smell. One cigarette was lit by my roommate and immediately put out. It was not on purpose, at the time the executive housekeeper was in the room.
Sorry it was a mistake, don't break me. Hampton inn suites have a whole lot more money than I do. I need help
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Weedwhacked on 07/30/2013:
Have your roommate pay for it. The rule was indeed broken by him/her.
FoDaddy19 on 07/30/2013:
The rule to thumb these days is that unless you are told otherwise, hotel rooms, especially chain hotel/motels are non-smoking by default. It's something that it's assumed you know.
ok4now on 07/31/2013:
Had you used a Credit Card instead of a Debit Card you could have disputed the charge.
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Satisfaction Guarantee is a FRAUD
Posted by
I stayed at THE HAMPTON INNS in Mt. Laurel, NJ. When I arrived (After Midnight) I specifically asked about Internet; I had something crucial to take care of. Was told "No Problem".. Could not connect no matter what I tried. Called the Lobby; was told what to try, but no luck. Then I went to the Lobby to use the (only) so-called business center unit. Someone was using it, so I returned to my room. I went back down an hour later; same person using it. Called the desk 30 minutes later; same person using it. I asked if they could ask for some courtesy; was told "Can't do that". Finally gave up and went to take a shower. Tub area was grimy, soap left on tub from previous guest. The I used the toilet; it would not stop running after flushing. Finally went to bed at 3AM; got up at 6:30.
On check out I told them I was dissatisfied and held them to their "satisfaction Guaranteed" provision. When I told him the toilet kept running, he got annoyed and chastised me for not calling them to fix it. I told him I didn't need someone in my room at 3:00 am; and that I needed a few hours sleep! Complained about the internet; he said nothing, but agreed to comp the room.
BUT HE DIDN'T COMP IT!!! Charged my credit card, and NO ONE from the property would call me back.
NO ONE at CORPORATE would return my calls or emails either. THE SATISFACTION GUARANTEED PLEDGE IS A FRAUD - DON;T FALL FOR IT!!!!
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bored_housewife54 on 09/17/2011:
I used to work at a boutique resort in a popular wine growing area of Australia. We occasionally had guests with complaints & if you want to keep your customers you deal with it to the best of your ability!
In your case, due to the lateness of the hour, we wouldn't have sent someone to your room to assist with your Internet connection (there would only be one person on at that time) but you would have been invited to use one of our office PCs. As for the running toilet, as you didn't tell anyone they couldn't have fixed it but you shouldn't have been admonished for this!
On check out, even though we don't have a specific "satisfaction guarantee" you would have been offered our sincerest apologies & your choice of your night free of charge OR, a voucher to come & stay at another time (usually valued at much more than what you would be comped for your o e night of dissatisfaction).
I liked that about where I used to work. We were there to try to ensure every guest had a pleasant stay & it was up to our individual discretion to decide how to have a guest leave happy if they had a complaint (obviously no sexual favors were traded, it wasn't THAT kind of establishment!)...
trmn8r on 09/17/2011:
Sexual favors would be a satisfaction guarantee I would be interested in, bored_housewife.
The OP's bottom line seems to be the satisfaction guarantee was not offered. I don't know what the details of the guarantee are, but from what I read elsewhere it has been easily satisfied in some cases. The lack of a call back from the corporate seems inappropriate.
I am most curious about the manager's commitment to comp the room - I would expect a receipt should have been given to the OP with a notation that the room was comped. It isn't like a restaurant, where they do not have your credit card on file and you just walk out if the meal is comped.
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Posted by
AKRON, OHIO -- I booked the hotel on-line. Had looked for a pet friendly hotel. When we got to the hotel with our 6 lb poodle we were told they did not allow pets. Then the manager said there were acouple of hotels nearby that would take us and he would call to see if they had room. I waited then asked the lady at the desk if he had called. She said "oh he must have forgot'! So I left. It WAS COLD AND RAINING. DROVE FOR HOUR AND A HALF STOPPING AT HOTELS. fINALLY FOUND ONE. iT WAS NOT AT ALL NICE, BUT WHAT CHOICE DID WE HAVE?
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Skye on 01/02/2011:
When you made the reservation, did they say they were pet friendly? I just looked them up, and do not see where they are pet friendly. Sorry you had to go through that. We traveled a lot with our pets, and this site is very handy, for pet friendly places:
I know it's too late now, but I hope it helps in the future. I've even traveled with my bird, and she got to stay free, no extra charges.
jktshff1 on 01/02/2011:
Did you book direct with the hotel or with a 3rd party?
trmn8r on 01/02/2011:
You say that you had looked for a pet friendly hotel - was this one advertised to be?
How long did you wait for the manager to call? It sounds like communication broke down - were they busy? If not, he should have been able to.
momsey on 01/02/2011:
When we travel with our dogs, I always make triple or quadruple sure that the hotel we're planning on staying at takes dogs. I don't want to end up in your situation.
Sounds like the manager offered to do you a favor and wasn't able to follow through on the favor.
momsey on 01/02/2011:
P.S. I just looked at the Hampton Inn website and doing a simple pet friendly hotel search in Ohio brings up only a Hilton in Akron, not a Hampton.
jktshff1 on 01/02/2011:
It is clearly stated on their (this particular hotel) website that pets are not allowed
Hotel Policies
Check-In: 3:00PM - Check-Out: 11:00AM
Self Parking: 0.00
Pets: No Pets Allowed
bhskittykatt on 01/03/2011:
The site Skye referenced is an excellent source for pet-friendly hotels/motels.
Also, I strongly suggest you note on the reservation that you have a pet. Some places are pet-friendly, but only in certain rooms, so they need to know ahead of time that you have a pet to ensure you get an appropriate room.
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