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Silent customer
Posted by
today I went into Hollister 3 times and here is my story.. the Hollister in El Paso tx at cielo Vista mall #915-887-0966...the first time I went in I was window shopping...the 2nd time I went in to buy merchandise... I was given 3 gift cards for my birthday.. $50, 30 and 25... I took the $50 and $25 cards with me... not once did anyone say, "hi," or "welcome to Hollister"... no one offered to help or asked if I was doing okay... coming from a business point of view... not acknowledging the customer isn't at the top of the list for good customer service... so I get up to the register and I'm told that one of my gift cards does not have money in it.. imagine my surprise.. that my family would get a gift card from anywhere and give it to me without any money... does Hollister give away gift cards with empty balances?.. luckily the $50 gift card registered... so I put the remaining 33.90 on my debit card... when I get back home I try the polo on and find that it doesn't fit my style and so I decided to take it back... no problem I thought to return the polo and get the refund back onto my debit card.. so I go back into the store a couple hours later, for the 3rd time today... again no one acknowledges me.. what a surprise... so there is only one person in front of me at the register... after waiting a few minutes the clerk comes up to the register... does not apologize for the wait or ask how he can help us... so he proceeds in cashing out the customer in front of me.. after he is done... he just walks off.. does not tell me that he will come back or even acknowledge that I am there... how would you have responded so far?.. so a couple minutes go by and he comes back.. I advise him that I want to return the polo... he calls the manager over the intercom to authorize the return.. standard procedure no biggie... so the manager comes to the register.. and the clerk, not the manager, tells me that even though the polo is worth less than 32.00 and my debit charge is 33.90...that I cannot be credited back on my debit card... wow so Hollister gets $50, 30, 25 and my 33.90... is Hollister really that hard up for cash?... no other options given.. no apologies... and so I walked out the store completely disgusted with the service that was provided... what service really?.. I could've gotten better service from a self check out register... at least it says thank you...
so my money and my time that I won't get back were lost...I'm not the kind of customer to raise a fuss or be rude..I'm the silent customer who focuses on never coming back to your store and telling at least 20 friends and family... so for 33.90+25.00= 58.90 ... Hollister will lose several customers and future revenue...I am so upset that I am going to return all the merchandise...I guess you could say that I had a bad experience with your company...unfortunately I still have to go back to return all my merchandise of 83.90...I'm going to try returning the merchandise at another store... even though it says I can on the receipt I wonder if ill get the same treatment...
thanks for your time,
the silent customer
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Ytropious on 09/30/2009:
So why wouldn't they return it? Or would they but not credit to your debit card? Usually when you split payment like that you end up getting a merchandise credit, which is what I'm guessing they offered you and you didn't bother to include in your review. I don't see a whole lot wrong with that. Pay with gift card you get a gift card back basically.
And the 25 dollars on the blank card was never "your money" it was a gift to you, whoever gave you the card didn't have it purchased properly. How do you know they got it at Holister and not at a grocery store that sells popular gift cards? Those places are usually the source of false empty cards. I'd ask the gift giver what's up with that and get some insight, since its technically their money getting lost and not yours.
As for service, not all places are friendly like that. I haven't popped into a Holister in ages but I've never been greeted going in there, I didn't think they were that kind of store. If you stopped shopping at every place that didn't greet every customer you'd run out of places to shop real quick. Moral of that story, it's not the end of the world, there are much greater retail offenses in my opinion.
Starlord on 10/01/2009:
This person complains no one cheerfully greeted them when they entered the store. We have seen others complain that they were approached by a store employee who asked if they could be of help, as if they suspected the customer of evil intent. You can't have it both ways. Why don't people decide whether they want help or they think the store people are spying on them or supsecting them of criminal activity? Ytropius has already addressed my other thoughts quite nicely.
yoke on 10/01/2009:
We have shopped Hollister for a couple of years and I can tell you they lack in customer service. Other than when you first walk in and they say hello have you been to our other store Gilley Hicks, I have never been asked if I needed any help. I am glad my daughter is starting to get away from wanting to shop there.
Anonymous on 10/01/2009:
Yoke, when we ask if you need help, we get smart remarks and told they will call us if they do. Like Star said, you can't have it both ways. And customers who yap on a cell phone and ignore you are the ones who usually get the holier than thou attitude when they DO need help.
Eloise on 10/01/2009:
Someone gives you a gift card and you don't like the store. What do you do? You buy something then return it and ask for the 'money' to be put on your debit card. Now you don't have a gift card you have cold hard cash. This scheme works out really well if the gift card is stolen. Not that I am suggesting the OP 'stole' anything. Just food for thought.
yoke on 10/01/2009:
Lady, problem is I have never been asked if I needed help in the Hollisters I have been to and I have never seen anyone actually helping someone. I have seen them stand around folding clothes, but that is it. The one time I did ask a question I was given the wrong answer. They have zero customer service skills. When you cash out you are never asked did you find everything OK or did someone help you.
Anonymous on 10/01/2009:
Yoke, the point is when you go to the Dollar General or Freds they don't ask if you need help. It isn't that kind of store. Maybe Hollister's isn't either. Just ASK when you need help or LOOK for yourself. And sorry for your wrong answer. People DO make mistakes.
JR in Orlando on 10/01/2009:
When did we become a nation that we needed a shopping "experience." I go into a store to buy something at the best possible price. I don't care if anyone says "hi" to me, if their price is lower. I always figure that greeters such as those in WalMart are there to insure that any shopper bringing a return is stopped there.
I always question how many of these "shoppers" say hi to the clerks. Perhaps the customer's attitude, demeanor, and physical body language say don't talk to me. I am friendly and rarely come in contact with a rude or impolite clerk.
Anonymous on 10/01/2009:
JR, if you talk, they get mad, If you don't they get mad. It is a no win situations for us lowly working people. I wonder how my customers would feel if I yapped on my cell phone while checking them out. I wonder how many would report me to my manager for my 'rudeness'.
JR in Orlando on 10/01/2009:
LadyScot: I own a small store and when people come in and try to check out while still on their cell phone, it drives me crazy. They can't take two minutes to set down their phone and behave civilized. It holds up customers behind them, they are struggling to write a check, while still talking. And you are right, if I did that they would be mad at me. Cell phones are just a result of a national impatience arising from the immature belief that they are entitled to get what they want the exact minute they want it, or they are angry like little kids.
Anonymous on 10/01/2009:
That drives me nuts when people come in still yapping on their phones. And I need to ask them questions, so I either have to wait for them to finish yapping or I get the index finger for "wait" and shoot me an angry look. All the while my line is getting longer.
Anonymous on 10/01/2009:
I've been a customer in that line bearkakitten. I get this primal urge to grab that phone from them and throw it across the building. I think that would be very satisfying.
Anonymous on 10/01/2009:
Stew, come to my Walmart and do it. I will give you all the stars you want.
Eloise on 10/01/2009:
Stew, I will cheer you on! Cell phone usage has become out of control. I love watching the rednecks walking around Walmart with their ear pieces on. Who do you think is going to call that is so important it can't wait till they get home? The Noble Prize Committee?
Anonymous on 10/01/2009:
LOL, You're speaking my mind Eloise. How about having diner at a restaurant with somebody who's on their mobile phone talking or texting the whole meal. Am I the only one who thinks that's beyond rude. The easier it is for us to communicate with each other the more socially isolated we become. I guess I'm just behind the times.
Eloise on 10/01/2009:
I must be right there with you, Stew. I only turn mine on when my kids aren't home and I need to be reachable.
Maybe we can start a revolution!
Anonymous on 10/01/2009:
You would be my favorite customer ever if you were in my line and did that.
Disaster Worker on 10/01/2009:
Eloise, do you mean the "Nobel Prize"? Never heard of a noble prize, however, I think some of my fellow paramedics deserve a prize for being noble!
Eloise on 10/01/2009:
My bad! But I gues you must be Noble to get the Nobel Peace Prize.
Ytropious on 10/01/2009:
BA JR, when did shopping have to be about how nice everyone is? I don't CARE if anyone says hi to me, I actually prefer not being pestered for help or dragged into a convo with the cashier. And as a cashier myself who rarely gets a thank you or anything from the people who just take their receipt and go is what it is. I've learned to be the most efficient cashier I can be, and that includes minimal talking. I can't STAND getting "the finger" when someone is on the phone. Don't walk up to the register until you are DONE talking, how hard is that? Don't come up to me then make ME wait for YOU by putting a finger up or smiling and rolling your eyes like "oh this person on the other side likes to chat I'm sorry, they're the ones who won't shut up not me"...that doesn't make it any better.
And Stew I totally get you about the people in restaurants yacking on cell phones, but what about when the entire place is empty and they choose the table right next to you? Hubby and I were at McDonalds the other day and this one loud mom, daughter, and grandmother and grandfather picked the table right next to us to talk about potty training and their 18,000 debt and buying $4,000 worth of carpeting. I was so pissed I wanted to get up and move to another table, since literally every other table was available. We passed the grandfather when throwing our trash away and he remarked "bet your upset you couldn't have a nice quiet lunch huh?" in a semi joking, semi apologetic, semi serious way. WTF was that about? If you knew you'd be annoying us why didn't you pick another table where someone wasn't already sitting!
Eloise on 10/01/2009:
Poor you! How hard could have been for the 'loud' people to pick any other table. I think I'd have said something when he said that. You are totally justified in feeling angry and frustrated.
Ytropious on 10/01/2009:
He said it to my husband and not me, and was away from his table coming back from the counter for something when he said that. My husband just sort of did a sheepish "heh" and nothing more. If he had said it to me I would have given that sarcastic "you hit the nail on the head" grin and walked away.
Terry Smeck on 07/28/2013:
So mad I can't type. Waited in line 15 minutes. Jeans had an incorrect tag. Ck. out girl told me to go get another pair. 6 ladies working there and nobody could go get me another pair. I said forget it and told manager. She said well I'll go with you. Really? No I'm sorry or anything? Just I'll go with you. I don't need someone to hold my hand. Called customer service and told the rep. and the phone was silent. I said are you there? She said yep I'm here. I said that's what took place. She said " OK, well I'm sorry. Do you have any other complaints or comments?" You have got to be kidding me!!!! Poor,Poor,Poor Customer Service
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Bigotry in Fashion at Hollister Co, Alpharetta, GA
Posted by
ALPHARETTA, GEORGIA -- Two weeks ago, my 14 year old daughter purchased a blouse and a skirt with cash at Hollister Co store in North Point Mall, Alpharetta, GA. She shops at this store regularly. Last Wednesday, October 12, 2011, despite having her receipt and the unworn clothes that did not fit, store manager "Oscar" refused to give her back cash for the exchange difference because her returned clothing had no tags on them. "Oscar" implied that she could be trying to return fake Hollister clothes, which is why he would not give ehr back cash, but store credit instead. She explained to him that she didn't try the clothes on in the store because a medium usually fits her. When she got home, she removed the tags, then found out the medium was too narrow in the shoulders, and too big in the skirt.
"Oscar" claimed the clothing was not in "original condition." I told him she didn't know she wasn't to remove the tags, it DOES NOT SAY SO ON THE RECEIPT, and that I have never had this problem with any retailer I shop with. I politely asked to speak to his manager. He refused my request to speak to his manager. Meantime, his rag-tag bunch of store associates injected themselves into our conversation which did not concern them. They goaded him on, telling him to continue threatening me and to throw me out of the store when I insisted I wanted to speak with his manager.
Hollister clothes is branded merchandise AND there is no other Hollister Co store for many miles around. I mentioned this to "Oscar."
All this resulted in a very unpleasant experience for my daughter who loves to shop at Hollister. The customer service I received from this store was of the dumpster variety. Rock bottom. Disgraceful. I've turned this experience into a lesson for my daughter: Do not shop at stores that do not value you as a customer.
This is not the first time I've had a negative experience at this store. My daughter has reported being in line and having customers berate with snide remarks, black girls who come in to shop.
Hollister Co is owned by Abercrombie & Fitch, which is no stranger to lawsuits concerning bigotry on both sides of the counter and of unfair business practices; lawsuits that have cost them multimillions of dollars. I suppose my daughter's and my experience was more 'Business as usual' for a company dedicated to their "Look Policy" as it concerns customers.
It seems that bigotry is still in fashion at Hollister Co!
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Anonymous on 10/20/2011:
I don't see the problem here. Unless your returning a defective item, most stores require the original tags to be attached or at least accompanied by a receipt. The return policy is printed on your daughters receipt and it does state that the clothing needs to be in the original, unworn condition. Without the tags, there is no way to prove the clothing is unworn.
SuzeB on 10/20/2011:
This situation does not sound like bigotry to me. Unless Oscar specifically stated that your daughter was attempting to return fake merchandise I believe that this is a case that "original condition" means that the tags have not been removed.
NutterButter on 10/20/2011:
Please do not use this as a lesson for your daughter that throwing the race card may get you around company policies.
trmn8r on 10/20/2011:
I missed the bigotry, but you evidently did not. Could you please point out where it entered into the picture?
Sometimes a complaint abruptly goes from "there was this issue" to "the threats continued" and it isn't evident how this came to be. This is one of them. Don't know what that is about.
IN any event, this policy is actually very common at retailers. The reason is to cut down on fraud. One example (not saying you did this) is when someone wears an item to an event, and then tries to return it (the used item) to the store.
yoke on 10/21/2011:
Since Oscar was the store manager why would his manager (which would be a general manager) also be there?
Hollister is usually pretty good about returns, I have even returned items there without the tags on them without a problem.
There is more to this story.
Anonymous on 10/21/2011:
My son is 16 yrs old and from the time that he could dress himself, he was told not to remove tags until he tried everything on and he was sure that it fit right and it was really what he wanted.
It's not to late to teach this to your daughter.
Nohandle on 10/21/2011:
Taylorh2 is correct here and her lesson to her son should apply to everyone regardless of age. Try on the clothes at home BEFORE the tags are torn off. I knew someone who would purchase a half dozen pairs of jeans at the time for her son. Same style, fit, stock#, color and the whole ball of wax. He had to try on each pair she had purchased. Guess what? On occasion a pair was mislabeled.
I don't want to go into a store and purchase something that the original tag, I don't mean price tag, had been removed from. How do I know someone didn't "borrow" that garment for an occasion, wear once, and return free of charge?
Starlord on 10/21/2011:
I am 65, and my moother taught me at about ten years of age never to take the tags off clothing until we were sure they fit. Rather than teaching your daughter that she doesn't have to go by established policies, it should be a lesson ion being a responsible purchaser. Your daughter needs to try clothing on at the store, because there can be wide variances in fit from one item to another. The store did not show they did not value you as a customer, they require you to follow standard procedures. They do not need to put this on the receipt, because it is something you should know and have taught your daughter.
Hollister Has Poor Customer Service on 12/15/2012:
This evening, my son and I purchased four shirts from your Hollister store in Tallahassee, Florida. The long wait in line, and shirt ringing up at $34.50 when it was actually listed on sale for $20 was easily overlooked. However, it was quite disappointing and inconvenient to say the least when we drove 50 miles to our home in Georgia to learn that two of the shirts still had the security tag affixed to them. I had not planned on coming back into Florida for a while, yet my son was looking forward to wearing one of those new shirts for his birthday dinner tomorrow evening. Very disappointed. Additionally, when I called the store to advise Kelly, the manager, of the issue, she was apologetic about how she was unable to help me when "my problem." I understand that Abercrombie is a multi-million dollar industry, yet I'd hope that no matter how far removed the A and F Headquarters is from the customer, that satisfaction is always a priority. Manager, Kelly, referred me to a 1-866 number. When I finally got through to someone at that number, they referred me to e-mail firstname.lastname@example.com, which I have not received a response to. Hollister's customer service provides good reason to stay away from the store, or their partner store, A and F.
Jesse on 10/06/2013:
You forgot to metion how you were very rude, how you threw a cup of Starbucks coffee at us..that's when we decided to call mall security to take you out..even your daughter was sooo ashamed of you she appologized to us. The clothes DID indeed looked worned out and sketchy..Hollister at North Point is probably the easiest to return things at. I don't know why you play the race card when we were all not white ..2 hispanics one half balck half white and one black..
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Hollister Gift Card Scam=ripped Off By Overpriced Clothing Company!!
Posted by
Savvy Shopper
111 WOODFIELD MALL, #G, SCHAUMBURG, ILLINOIS -- I shopped at HOLLISTER over Xmas 2009 for my sons they "liked" the overpriced clothing for some reason! I guess because its popular and kids nowadays don't realize they are being ripped off by big Companies like Abercrombie & Fitch! Personally I think Old Navy, American Eagle, JC PENNEY and Express have better clothing and better discounts but that's what they wanted so I went shopping at Hollister, I was told they had a promotion going on if you spent 75.00 and over you would receive a free gift card worth 25.00 dollars on it so I spent over 150.00 to receive two gift cards with each having 25.00 on it!
Honestly it was SO loud in there I could barely hear what anyone was saying that and the Store reminds me of a cave as its soooo dark you can barely see what you are looking at...to me the whole shopping experience was annoying as all get out!! Plus I kept looking at the prices on the clothing and they are waaaay over priced for what you get!!! The cashiers behind the counter are not that friendly I believe they probably don't get paid enough while the company is raking in all our hard earned bucks and laughing all the way to the bank sitting in there Mansions laughing about how rich they are becoming off of there high priced clothing by our teenagers they are ripping us ALL off as well as the kids who work at the store because they are not getting paid enough!!! Anyway I gave my sons the gift cards along with the clothing for Xmas, well low and behold when my one son went to use the gift card the other day he was told it had a ZERO balance and that the gift card expired Jan 31, 2010! SAY WHAT??!!!
My son called me and I started to steam, why would it be expired when it doesn't say it anywhere on the receipt, gift card or any sign in the store and plus not one of the cashiers or workers told me DON'T FORGET your gift cards expire end of Jan so make sure you use them!!!!! HELLO what a big SCAM HOLLISTER has going on!!!!! Unbelievable this company needs to zero out everyone's gift card with the scam they expired end of Jan without even letting the consumer know!!! Well so any money they saved doing this actually cost them more than they know as I won't EVER shop there again nor will my sons and any future grand kids they might have etc etc!!!
And I'm sure by reading the other comments that a lot of people are P OED about this scam Hollister pulled off all in the name of keeping there 25.00!!! WAKE UP YOU SCAM ARTISTs "HOLLISTER" BIG RIP OFF, OVER PRICED COMPANY!! You lost a lot of customers over your deceptive practices!!! Besides who wants a T-Shirt with a big red 7 on it or some hoodie that has BOLD letters with the Lame HOLLISTER name on it anyway haha!! Sounds like another Class Action Lawsuit in the making!
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Anonymous on 03/20/2010:
The consumer market is what drives prices on products, not your opinion. You seem so enraged with their company that you shouldn't shop there even if that's what your kids want. Tell them they rip people off and that's it. There is no way they would give you a gift card without the terms and conditions on the paperwork somewhere. The problem is that none of you read it.
Savvy Shopper on 03/20/2010:
For some reason my whole review didn't get posted so I will finish it here, as I was saying UNBELIEVABLE HOLLISTER and there parent company ABERCROMBIE & Fitch needs to rip people off by zeroing out all the gift cards on Jan 31, 2010 without so much as telling it expires on the card, receipt or signs in the store and not one employee told me they expired! What a rip off company they are and I will not ever shop there again!! The shopping experience was awful anyway because it was tooo DARK and TOoo loud!! Yuk to them keep your high priced cotten clothing that you hardly paid anything to make but are ripping all of us off!!!!
Ytropious on 03/21/2010:
You are not alone, there are a lot of others who have posted about this same thing. It seems Hollister made a big no no with not printing the expiration directly on the cards like my company does.
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Deceptive gift card promotion -- store won't resolve issue
Posted by
CHICAGO RIDGE, ILLINOIS -- I shopped at Hollister for Christmas gifts. The store offered a promotion: a free $25 gift card with purchase. I qualified for the gift card and just learned, when I tried to use it, that the company zeroed out the balance on January 30, 2010. The sales associate I dealt with never told me the promotional gift card had an expiration date. Furthermore, nothing on the card or on my receipt indicated an expiration date. When I called to complain, I was told there was nothing they could do about it. The person I spoke to admitted that the company put nothing in writing or on the gift cards to notify customers of the expiration date. All of the merchandise I bought at the time (over $120 dollars worth) were Christmas gifts except for a bottle of $38 perfume, which I bought for my daughter's birthday this month. I will return the perfume and never shop at any Hollister or Abercrombie stores again. I have four daughters -- I hope the company thinks it was worth losing five future customers and a $38 dollar sale to save $25.
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Ytropious on 02/03/2010:
That's kind of sucky, but I have a hard time believing it wasn't on the back of the card or receipt or printed on a flyer in the store. Where I work our expiring promo gift cards have the expiration date printed right on the front.
fourdaughters on 02/03/2010:
You would expect that, but the person I spoke to when I called admitted that it wasn't printed anywhere and that they relied on their sales associates to tell the customers. I got the impression from the store clerk that I wasn't the only one just discovering the unpublished policy. Glad to hear your store has their act together.
Ytropious on 02/03/2010:
That's pretty stupid then, at least they admit they were wrong. How do they expect you to know otherwise?
martham on 10/06/2010:
It said the expiration date on the gift card sleeve and also on all the promotional marketing within the store. Why are you complaining? You got the merchandise you paid for and were willing to buy, and you got a free gift card. You missed out on using it, but what's the problem? No loss, no gain. Please don't complain about free money you're getting. Almost every store with promotions like this, there is an expiration date. If you were wondering, ask! Half blame on associate for not mentioning it, half blame on you for not asking!
ashley222 on 12/06/2010:
They had an expiration date printed on the sleeve. I should know because I work there.
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Gift Returned With A Gift Receipt
Posted by
I wanted to return the merchandise to get the store credit with a gift receipt and the cashier returned to the original credit card even though I specially requested that it's a gift. I called the customer service, emailed them, talk to the manager to stop the transaction and resolve this issue.
Horrible customer service. Nobody even tried to help. Horrible horrible...
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jktshff1 on 03/21/2011:
that don't sound right.
clutzycook on 03/22/2011:
To return money to a credit card, don't they normally have to have the card used? In instances like this where it was a gift and I obviously don't have the card the item was purchased with, most stores will give you store credit. Not the most ideal, but better than nothing.
momsey on 03/22/2011:
That definitely doesn't sound right. Have you talked to the gift giver to make sure the return was made to their credit card?
unhappy999 on 03/22/2011:
I have returned things and the credit has gone back to my card without them scanning my card or seeing my card. Some stores can do this and some can't. When they scan the barcode, the credit card number is known to the computer and the credit goes back to my card. In this case, I don't know why they wouldn't give you store credit.
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Gift card expiring
Posted by
MICHIGAN CITY, INDIANA -- I received a gift card at Hollister around Christmas time as a promotional from Hollister. I gave it to my daughter and she tried to spend it last weekend and we were told it expired. The sales clerk said that happened a lot and I should email the company. I emailed them and they said they tried to let their local stores know and it was on the gift card sleeve that it would expire 1/31/2010. First of all, I never received a sleeve for my gift card. The gift card does not say it will expire. The clerk never mentioned that it would expire and there was no signage in the store that it would expire. My response from Hollister was that I should sign up on Facebook to get their information on gift cards and that that would keep me informed. WHAT???????? How was I supposed to know that I would have to go to Facebook to find out when my gift card expired??????????? I will join the class action lawsuit against Hollister and maybe that will resolve the matter.
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Anonymous on 03/15/2010:
It was expired! The clerk obviously just wanted to get you out of his/her face. Use it before it expires!
Anonymous on 03/15/2010:
Just, if they were not given anything that says when it expires and there is no expiration date on the card, then how are they to know when to use it by?
Anonymous on 03/15/2010:
" I will join the class action lawsuit against Hollister"
What are you going to sue for? You aren't out any money. It was a promotional gift.
Ytropious on 03/15/2010:
This is turning into a common complaint. At least at my work our cards are printed with the promotional expiration date right on them so there is no confusion. Wouldn't be hard for Hollister to have done the same.
yoke on 03/16/2010:
Hollister needs to do the right thing and accept the cards. The consumer spent the money in good faith to get the free gift card. Unless it states that there is an expiration date there is none. Hollister and A&F are well aware of their blunder and need to make it right. Instead they are making it a consumer issue and faulting the consumer.
momsey on 03/16/2010:
I hope you take this to corporate, because this is the fourth complaint on here with the same situation.
yoke, BA.
Getreal0910 on 05/11/2010:
As a manager of a Hollister I have to comment on this one. I completley understand your frustation at the situation--but let me explain some things. During the Christmas season, the promotion granted gift cards for a certain amount of money spent, the company did not send us special giftcards, we had to use the giftcards that people buy, which do not have an expiration date on it, instead we were given "gift card sleeves" that stated the expiration date on them. All promotional giftcards were to be placed into the sleeves, and the cashier was supposed to verbally second the date. Now if you can imagine, as I am sure you can, being frequent shoppers, Hollister's/A&F's are CRAZY busy during the holidays, in my store alone, the line was outside of the store! All associates were told about the promotion and to make sure they put them in the sleeves. As a manager I did my best to make sure things were running smoothly. Tens of thousands of promo gift cards were redeemed, unfortunately about a tenth of you did not get to use your cards as they expired. There are TWO reasons for this. ONE--yes it is possible in the haste and crazy day, an associate forgot to put the card in the proper sleeve, or ran out, and used something else..people make mistakes. TWO--after standing in a loud long line, many people were so frustrated, thinking about other things they needed to buy, looking for their credit card, etc. they weren't paying attention to the sleeve, took the gift card out of it threw it away, and gave it as a gift...then later claimed they never received one. In fact I had a woman get in my face and tell me she didn't see the expiration date anywhere on the card, I asked her if it came in a sleeve, she said NO! Her daughter then said "mom you mean this?" she took it..and said "oh this" and I calmy pointed out to her the date on it. Also, a manager cannot simply ring the card through, and believe me..some people can be BRUTAL.and I would have loved to have rung it through to get them out..but we simply cannot. I guess the lesson is..Hollister and A & F should have given us special gift cards, then there would have been no issues. Thanks for your time, I hope you continue to shop our brands.
tommygirl on 09/05/2010:
While Christmas shopping at Hollister, I received a $50 gift card with my qualifying purchase, and not only did it state on the sleeve when it would expire, there was at least one sign right in front of me at the cash wrap, stating the same thing. In addition, there was in-store signage explaining the promotion, which was how I learned about it in the first place. I really find it hard to believe that this customer just happened to purchase the amount that qualified her for the gift card without also learning that it did, in fact, have an expiration date.
Anonymous on 09/05/2010:
Tommygirl, you honestly believe the OP is lying and knew full well when it expired? These corporations are ridiculous. The falling economy is really showing the bad side of companies lately. Hollister should have issued special gift cards with their "special" expiration date. I honestly don't understand why they have these expiration dates anyway. If its a gift card, its a GIFT CARD. most gift cards don't expire, or have a very long expiration date. It just another way companies are being dishonest and losing customers. I don't shop at those places anyway. Theres no way I'm paying 50 dollars for a pair of jeans.
tommygirl on 09/05/2010:
Prince-Caesar. As I stated in my comment, I knew nothing about the promotion before entering the store and seeing the details posted prominently and frequently throghout the store. It is logical to assume that this individual saw the same signage I did.
Anonymous on 09/05/2010:
Well how do you know? Did you shop at this exact location at the exact same time this OP did? You just "assuming" you know the fact about this complaint is ridiculous.
Skye on 09/05/2010:
You know what happens when you assume anything.
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Hollister gift card scam
Posted by
momof teens
During the xmas holiday they ran a special to get a free $25 gift card with purchase(of $75 I believe).I went to use it and I was told it expired on 1/31/2010. The last sentence on the back of my card is"No Expiration date". My receipt doesn't have an expiration date either. I was told that the clerk should have told me when I got it. While they didn't so I guess I'm just out of luck. I certainly was not going to argue with a sixteen year old behind the counter. I know it's not her fault, and I know I'm not the only one this happened to.
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momsey on 02/16/2010:
I've actually seen a similar complaint on this site. Take it to corporate!
skelly39 on 02/16/2010:
I agree with momsey. That's b.s. Skip the store and go straight up the chain. And while you're at it, tell them to turn that stupid music down and quit spraying that godawful cologne everywhere!
Anonymous on 02/16/2010:
Someone posted a similar complaint yesterday. I went to the Hollister website and under the terms and conditions of gift cards, it clearly says 'no expiration date.' The company goofed somewhere along the line and they need to make it right for their customers.
momof teens on 02/16/2010:
Went to corporate.Told me too bad I missed out on their promo.Goning to report to att.gen.I'm sure I'm not the only one.
C'monalready on 02/16/2010:
Yes there are no terms or conditions for gift cards that are purchased. The giftcards at Christmas were "promotional gift cards"..meaning the company gave them to you for free, and they can take it back whenever they want. It's like a coupon at a store, once it's up its up.
goduke on 02/16/2010:
I'm kind of siding with the OP here. If the g/c's were promotional, and good only through 1/31, it really needs to say that somewhere. I shopped (a bit too much) at LL Bean over the holidays, and kept getting promotional gift cards (which propelled more shopping), but they clearly had an expiration date on them.
yoke on 02/17/2010:
If they were meant to expire there would have been an expiration date on them, like a coupon does. I think the AG's need to know about this scam.
HCOgirl on 03/03/2010:
I work at Hollister and what is annoying is people like YOU who go up to our cash wrap and make a big fuss over 25 dollars. First of all you have to be 17 to work there so you sure wouldn't be arguing with someone that was 16 would you now? Second when you were given that gift card it came with a slip and the computer prompts us to tell you about the expiration date. You probably were to busy listening to your bratty kids complain about something. 3rd its not a scam, if it was a scam then we would have feds and everything most likely shut down the store. And no on the gift card it does not have a expiration date or on the receipt because these were GIFT CARDS! We do did give a slip with them that said expires. And BTW whoever made the comment about the cologne and the music, CALM DOWN!! Its a teen store, what are ya'll parents doing shopping for your kids the store is for kids 16 and up, ya'll complain about the sexuality the store advertises don't go to it then and tell your kid not to. If you don't like the smell or the music then shop ONLINE. You sure have the time to write complaints about it online.
Anonymous on 03/03/2010:
wow... I don't know what a Hollister is, but if I ever see one you can be sure I'll never go in.
Anonymous on 03/03/2010:
HCOgirl is everything that is wrong with customer service. If the gift card expires it should say so ON the gift card. Not a slip of paper that may or not make it into the customers hand. A message that pops up on the screen telling the employee to tell the customer of the expiration date? Sounds like this is room for human error and the cashier NOT telling the customer about the expiration date. Why are you blaming the OP for not listening because YOU HCOgirl have a problem with children?
In many states gift cards do not expire. Might be something to look in to.
PepperElf on 03/03/2010:
hmmm I wonder if that's the ambercrombie gal come back again...
HCOgirl on 03/03/2010:
Me have a problem with children? I am 18 practically a child myself. Yes gift cards don't expire in many states but that's also the free enterprise system at hand we are not a communist country are we? Its the COMPANYS choice of the expiration date its not controlled by the state. PROMOTIONS are what they are called, in many states promotions expire. On our advertisements FOR the gift cards the many signs around the store said WHEN the giftcard did expire.
PepperElf on 03/03/2010:
I do agree though, there should be an expiration date that the customer can access
if not on the card, then a message on the card reading "check your expiration date and account information at *whatever web address*"
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Posted by
P.O.BOX 1695 -- Hollister Co promised us E-Gift certificate of $100.00 for orders 0f $300.00 or more. We ordered and paid online for over $300.00 before Christmas 2009. When we requested the gift certificate they referred us to Abercrombie. Since then we exchanged several emails and received coupon with Zero value plus promises that were never fulfilled.
This is Deceptive Marketing practices which should be monitored by some Consumer Protection Agency.
We are advising our family and friends never to deal with these shady organizations.
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tnchuck100 on 03/08/2010:
If only people would stop chasing these "get something for little or nothing" marketing scams. Further, I would not have done business with any company that only has a P.O. Box for a location. But, obviously these marketing ploys are highly successful as can be seen by the number of complaints concerning them.
momsey on 03/08/2010:
What are you talking about, tnchuck? Hollister is a clothing store that is found at most malls. It's pretty standard practice for clothing stores to give you certificates for purchasing certain amount of merchandise. It's not getting something for nothing. You spend x amount of money now, you'll get a certificate in the amount of y to spend at a later date. The OP did nothing stupid by taking part in a promotion.
However, it seems like Hollister/Abercrombie is really bad at their plan, because this is the third complaint about the same thing on this site. I would just keep at them until you get what is owed to you!
yoke on 03/08/2010:
Agree mom, Hollister is a well known store for tweens at malls. They seem to have screwed up their holiday gift card promotion.
Anonymous on 03/08/2010:
Nothing is for free! Enough said.
Ytropious on 03/08/2010:
"I would not have done business with any company that only has a P.O. Box for a location" BA! My retail management teacher said this same thing in class not too long ago.
momsey on 03/08/2010:
Ytrop...just because your teacher said that's a good answer, it's not a good answer for THIS situation. Hollister has a lot of brick-and-mortar locations, I don't know where tnchuck got the idea that Hollister only has a P.O. box for a location.
And justthefaxx...it's true that nothing is free. However, a store offering a promotion had better be able to back it up, and if they don't, the customer better get more than an 'oh well!'
Ytropious on 03/08/2010:
I'm not saying BA for this situation, I'm saying BA in general. Also I very easily found a PO box for Hollister snail mail. That's pretty crappy in my opinion.
Anonymous on 03/08/2010:
Usually, the E-GC is a code to take off the amount at the time of purchase online..where you checkout there would be a box for discount or promo codes...at least that is how my baghaus account works.
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Hollister Gift Card Scam
Posted by
OKEMOS, MICHIGAN -- I shopped at Hollister over Christmas and was talked into buying more merchandise so I could receive a $25 gift card. When I went to use the card on 2-13-10 I was told the card expired. The card states on the back "no expiration date." The store manager would not honor the card, the Hollister web site told me I should have been notified by the store, on-line, or by email - none of which was done. Bad business. Will not shop in the store again.
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Mrs. V on 02/15/2010:
Take a pic of the card (front and back) and write a complaint to Hollister corporate and cc your Attorney General.
Anonymous on 02/15/2010:
Found this on Hollister. com. It clearly states there is no expiration date. I would fight this. You got a good case here:
Gift Card Terms and Conditions
Gift Cards purchased at a Hollister Co.store are redeemable for merchandise only at a Hollister Co. store location or online at hollisterco.com.
Gift Cards purchased online may be used at hollisterco.com, or at any Hollister Co. store location.
Gift Cards cannot be redeemed for cash unless otherwise required by applicable law.
Gift Cards cannot be replaced if lost or stolen.
When merchandise is returned where a Gift Card is a payment type, the original Gift Card will be credited. A new Gift Card will not be issued.
Gift Cards do not have an expiration date.
Use of the Gift Card constitutes Acceptance of its terms and conditions.
The terms and conditions of Gift Cards are governed by the laws of the state where the card is purchased.
Ytropious on 02/15/2010:
They're obviously using normal gift cards for expiring purposes. At my job we have specific gift cards sent to us with expiration dates on them. We can use a normal card and it won't expire, so this is REALLY weird. I'd be pretty mad too, if my company can order pre printed expiring cards, then what is stopping Holister from doing the same?
yoke on 02/16/2010:
Sounds like Hollister and Abercrombie goofed this year with their gift card special and now want the consumer to deal with it. I'm sure it was one of those gift cards that was supposed to expire within a week or 2 but for some reason the company forgot to print that on card and want the consumer to just deal with it.
Anonymous on 02/16/2010:
They rip you off on their clothes, and rip you off with their gift cards. Never shopped there, and never plan on shopping there.
momof teens on 02/16/2010:
Samething happened to me. I am going to report to NY attorney general office.
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Thank You Hollister Co!
Posted by
DALY CITY, CALIFORNIA -- I've been trying to find a clothing store that I like besides Express lol! I have a lot of shoes and not enough clothes so I decided it was time to add more clothes to my warddrove. I was at the mall and I found a Hollister CO in northern California. They have adorable clothes! I've been there like three times this month. I discovered comfy flip flops in an assortment of colors, adorable hoodies, three really cute t shirts. The other day I bought the cutest t shirt in terquoise that says Hollister CO So CAL and its so cute; its written in felt and I bought another shirt that says Hunington Beach in a neon Pink, then in felt is the name of the store HOLLISTER written in felt letters and under that is says state finals also written in neon pink. I also bought a new quater sleeve length shirt that has a hoodie! All of their stuff is made of high quality materials and their clothes are made from all different countries, Peru, Cambodia, and Portugual for example. I wanted to thank Hollister Company for making really cute clothes and flip flops and I certainly hope they never go out of business :)
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Skye on 09/19/2006:
Don't forget to thank those "slave" workers who make 8cents an hour to make you such trendy clothes. Uggggggggggggg....
shawnp80 on 09/19/2006:
Who cares.. And what the heck is a "warddrove"?
Skye on 09/20/2006:
I forgot to also ask what a "warddrove" is. Must be her ward and it drove off.
Anonymous on 09/20/2006:
Now Skye... They make 9.5 cents an hour lets keep it stright.. lol
MollyDolly on 09/20/2006:
MollyDolly on 09/20/2006:
MollyDolly on 09/20/2006:
Please tell me anywhere where I said I like that the workers who make the clothes get paid very little?! I don't like it just as much as you do. Id prefer more clothes were made in the United States where workers are paid more.
DebtorBasher on 09/20/2006:
Molly, don't worry about them, they are still using the old fashioned keyboard...the one with the single "D" on it, not like the new high tech keyboards like yours with the double "D" key....they're just jealous!
MollyDolly on 09/21/2006:
DORCAS on 09/22/2006:
Hey MollyDolly, that's the kind of shopping I love to do. I like the idea of needing more clothes to go with my shoes. Then reverse the shopping and buy more shoes to go with the new clothes. I've never seen Hollister CO but it sounds like they have some cute stuff. I just like buying shoes,clothes and purses. I never search the background of a store to see who makes the stuff. If it's cute and affordable, and it fits... I'll buy it.
MollyDolly on 09/22/2006:
Hi DORCUS :) I love shoes to! I'm only 22 years old and I've got like forty pairs already. I don't like clothes as much but I finally decided I need to buy some. I really don't have enough tops and I pretty much wear the same one pair of jeans that actually fit all the time and then I wash them when it looks like its time. I gained like thirty pounds on Celexa and now I'm starting to lose some of it. I've lost like twenty pounds just by getting rid of ice cream and soda. If I lose it all then I will go out and buy some more jeans. I've I love purses to but still not as much as shoes. I've probably accumulated three purses over the past two years. I do tend to shop at particular stores those. Some of the stores I love include as follows: Nordstrom, Lady Footlocker, Footlocker, Express, Hollister CO, etc :)I like to shop at stores where the stuff is durable. I don't like shopping for clothes at places like target. I'm kind of superficial in that regard because I don't like looking cheap.
MollyDolly on 09/29/2006:
DORCAS I'm going to add you to my trust list; you seem very nice and contribute to a lot of reviews :)
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Starcraft • Page 2
StarCraft AI competition winner describes how his team bested pro-StarCraft player Oriol Vinyals
Haomiao Huang, a student at the University of California Berkeley, has posted over on Ars Technica an explanation of how he and other students won the 2010 StarCraft AI Competition by besting pro-StarCraft player Oriol Vinyals who was "previously ranked best in Spain and ranked among the top 16 players in Europe."2
Blizzard: "never our intention" to shut down World of Starcraft mod
Blizzard has issued a statement explaining its intentions and actions so far regarding this week's World of Starcraft Starcraft 2 mod, having invited creator Ryan to visit the Blizzard studios and meet the development team.5
World of StarCraft mod videos pulled
Videos of the MMO built from Starcraft II's own mod creation kit have been pulled from YouTube after the World of StarCraft mod wowed (ha!) the Internet yesterday.1
Blizzard details StarCraft II Master League, announces Grandmaster League
Since the release of StarCraft II, Blizzards has been sharing Top 200 lists for so those who wish to keep track player performances in their region can do so. Now that patch 1.2 is out, the developers are launching the Master League, which is "designed to give the best players in each region a new […]0
Morhaime: SCII users have created over 65K maps and mods for the game
Getting bored with StarCraft II yet? Of course you're not, but if you're in the mood for a bit of a switcheroo, you may want to check out the 65,000 user created maps and mods for the game.1
Alternate online pricing for StarCraft II announced for Southeast Asia
Those keen on playing StarCraft II in Southeast Asia are being given different fee-based options by Blizzard in order to take their game online.2
Blizzard files suit against alleged StarCraft II hackers
Earlier this month, Blizzard banned or suspended over 5,000 Battle.net users from the service for cheating or using hacks to play online. Last week, according to documents filed with the Los Angeles District Court, Blizzard is going after the hackers who created the cheats in court.13
Blizzard developing mods internally for StarCraft II
Blizzard has said it's to develop mods internally for StarCraft II, in order to offer "polished gameplay experiences" for fans.0
Blizzard to start banning StarCraft II cheaters
Blizzard has sent out a friendly reminder regarding cheating, exploiting, and/or using hacks in StarCraft II.8
Blizzard wants "right partners" for a StarCraft movie, says James Cameron would fit the bill
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StarCraft II character roster outed by Chinese site
A ton of StarCraft II character portraits popped up on a Chinese Website yesterday, showing some of the main, supporting, and unknown characters for the strategy title.0
BlizzCon 2010 tickets up for grabs June 2 and June 5
Blizzard has announced that BlizzCon tickets will go on sale in two batches beginning with the first one on Wednesday, June 2 at 7.00pm PST (10.00pm EST).0
Blizzard cuts ties with Korean e-Sports Association
Blizzard CEO Mike Morhaime has said that the company intends to find a new e-sports partner for StarCraft in South Korea, due to IP rights.4
StarCraft II given an AO rating in Korea
The Korean Times has reported that StarCraft II has been given an AO rating in the country.3
Professional StarCraft players in Korea accused of cheating
Professional e-sports players in Korea have been accused of match set-ups and illegal betting through StarCraft. Celebrity player sAviOr, Ja Mae Yoon, is one such player being accused.11
Russian StarCraft II players to be charged online fees
Those that live in Russia and want to play StarCraft II's multiplayer online will be required to pay a monthly fee for the service along with adhering to some connection restrictions.13
Blizzard handing out StarCraft II Beta keys on Facebook
Those who've been itching to get a StarCraft II Beta key, but have yet to get an email from Blizzard so glorious that Gregorian Chants fill the air when you open it, can now try their luck over on Facebook.2
StarCraft II Beta patch includes gameplay changes and additions
Blizzard has released the sixth patch for its StarCraft II Beta, and it includes gameplay changes and additions.3
Move precise enough to play Starcraft, says Sony
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PC spec requirements revealed for StarCraft II [UPDATE]
Update: Blizzard has now removed the specs page from it's European Support Page, citing the specs as being inaccurate. Christ. Blizzard – you're killing us here. Seriously. Original: Blizzard has revealed the system requirements and recommendations for StarCraft II over on its European support site (via IncGamers).1
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BlizzCon 2010 tickets up for grabs June 2 and June 5
Blizzard cuts ties with Korean e-Sports Association
StarCraft II given an AO rating in Korea
Professional StarCraft players in Korea accused of cheating
Russian StarCraft II players to be charged online fees
Blizzard handing out StarCraft II Beta keys on Facebook
StarCraft II Beta patch includes gameplay changes and additions
Move precise enough to play Starcraft, says Sony
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StarCraft II release to have both Mac and PC version on disc
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Reminder: BlizzCon 09 tickets go on sale today
Rumor: China to get StarCraft II beta before May
Blizzard contest will hand out awards for best fan fiction
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AT&T and Blizzard renew hosting vows
Blizzard bans 350,000 cheaters from Battle.Net
StarCraft celebrates tenth birthday


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Hyundai Santa Fe Lease Questions
Hi 1stbeemer1. The numbers for the FWD are different than the numbers for the AWD model. I believe that the residual values are the same for both but the money factors are .00148 for the FWD and .00157 for the AWD.
Prices Paid: Buying & Leasing Experiences Forum
Thanks sunshine1949. Two Santa Fes huh? You must really like them .
Hyundai Finance's current buy rate lease money factor and residual value for a 36-month lease of a 2013 Santa Fe 2.0T FWD with 12,000 miles per year are .00148 and 64% for consumers who qualify for its top credit tier.
There's a $500 cash incentive on leases of this vehicle right now.
Prices Paid: Buying & Leasing Experiences Forum
Hopefully someone can get back to me within 24 hours on this as I am planning on getting this Wednesday or Thursday. I think I got a fantastic deal but worth checking with you guys to see your input.
It's a 36 month lease/12,000 annual miles.
2013 Santa Fe 2.4L FWD, Black w/ Dark Gray Leather interior.
Popular Equipment Package and Premium & Leather Package.($3,000 value)
Free Oil Changes for life of Lease(and an additional 2 years after lease if I decide to buy)
The lease on Hyundai's website is for $269/mo and its just the base model and that's with $3,000 down and doesn't include taxes, fees, etc.
Here is the price I got per month and this INCLUDES all fees, taxes, etc.
$308/mo. This includes $3,000 down($2,600 trade in + $400 cash)
So what do you guys think?
Hi gators4. It's difficult for me to comment on this deal without knowing what this vehicle's MSRP and selling price because I don't know what the payment should be like off of the top of my head. If you tell me what these numbers are I'd be happy to tell you what I think.
One thing I can tell you is that you would be better off having the dealer cut you a check for any equity that you have in your trade rather than using the proceeds from it as a down payment for your lease. I always advice consumers to put as little money down as possible when leasing because if your vehicle is totaled in an accident or stolen and never recovered then your down payment might just disappear.
Prices Paid: Buying & Leasing Experiences Forum
MSRP with all that on it is $29,500
Purchase price would be $27,700
I will have to look into the no down payment thing. I actually think I would get about $1,000 more out of the car that I'm trading it in if I sold it myself.
After seeing the Purchase price what do you think about the $308/mo?
Also, they told me now that I could jst put $2,600 down and then make my first monthly payment of $308. Before it was $3,000 down plus initial monthly payment.
Thanks for the additional information gators4. Let's take a look at the selling price that you were quoted. This vehicle has a spread of around $1,300 or so between its MSRP and dealer invoice price. Add to that the $500 cash incentive that is available on leases of it right now and you have around $1,800 or so to play with in your negotiations. Interestingly, that's the exact discount that you are being given, so I'd say that this is a very good selling price.
Just make sure that the dealer is using Hyundai Finance's buy rate lease money factor of .00148 9top credit tier) to calculate your lease payment and you're in business.
Ok yeah, and pay as little money at lease signing as possible.
Prices Paid: Buying & Leasing Experiences Forum
Hi psu1226. Hyundai Finance's January buy rate lease money factor and residual value for a 36-month lease of a 2013 Santa Fe Sport AWD with 12,000 miles per year are .00119 and 60% for consumers who qualify for its top credit tier.
Yes there is still a $500 cash incentive on leases of this vehicle.
Prices Paid: Buying & Leasing Experiences Forum
You're welcome psu1226. Hyundai Finance's January buy rate lease money factor and residual value for a 36-month lease of a 2013 Santa Fe Sport AWD with 15,000 miles per year are .00095 and 56% for consumers who qualify for its top credit tier.
Prices Paid: Buying & Leasing Experiences Forum
agrewal Posts: 2Mr. Car Man,
I am trying to determine the right lease payment for a 2013 Hyundai Sante Fe 2.0T with AWD (MSRP 32745, negotiated price 31745).
I would like to lease with minimum miles (12k) over 36 month term.
How do I make sure that the dealer calculates any down payment and lease appropriately? I understand what capitalized cost, money factor, and residual value are, but I'm not sure how to put everything together, especially in light of acquisition fees, taxes, and so on.
Any guidance would be appreciated.
Hi agrewal. I can work up a sample lease payment on this truck for you to give you an idea of what to expect. Hyundai Finance's current buy rate lease money factor and residual value for a 36-month lease of a 2013 Santa Fe 2.0T AWD with 12,000 miles per year are .00114 and 59% for consumers who qualify for its top credit tier.
Using these numbers, an MSRP of $32,745 and a selling price of $31,745 (though given the $500 lease cash that's available on this model, this isn't enough of a discount for my taste), I estimate that this truck's zero down, pre-tax monthly payment would be around $404.
If I was in the market for this model, I personally would shoot for at least another $500 off. That would lower the pre-tax payment to around $389.
Prices Paid: Buying & Leasing Experiences Forum
Hello Car_Man,
Can you provide some data on the (new) Santa Fe, non-sport: GLS and Limited AWD. Looking for the basics: MF, residual for 36 months and 12K miles. Also curious what, if any, incentives are out there for this truck (I can't seem to find any information).
Thanks, I found that out after I posted...my wife was taken with the ads during Super Bowl and I thought I'd get a jump on things. A bit of recognizance (with area dealers) told me that they don't even know when they'll be taking delivery...some delays in the pipeline, apparently. Unfortunate, as there seems to be a lot of interest right now. Thanks again!
Hi Car_man
Thanks for you earlier replies. I have a couple of follow-up questions that I hope you can help me out with:
1. As the year goes by, I assume that residual of the cars will be lower as we get close to the model year end. Do manufacturers counter the residual drop with lower MF to keep the payments on leases similar, or are you better of leasing early on? I'm hoping to lease by the end of the month, but I wanted to know what to expect if I decided to wait out to check the LWB version of the Santa Fe.
2. Earlier this month you posted the following info on residual and MF: "2013 Santa Fe 2.0T AWD with 12,000 miles per year are .00114 and 59% for consumers who qualify for its top credit tier". I originally was going to go with AWD, but realized that I probably don't REALLY need it for my area. Can you let me know what the residual and MF is for for the 2.0T FWD with 12k and 15k miles.
3. Do you know what are HMF current acquisition and disposition fees? Want to make sure I've got all of the fees covered
4. I don't see a $500 lease cash bonus on hyundaiusa site. Is this promotion still on?
Thanks again for all your help.
dbl315 Posts: 1Thank you for all of the helpful information. Can you please give me your thoughts on the following offer?
2013 SF 2.0T Sport, Tech Pack/Premium Pack
MSRP $34,310 (do not know the selling price yet)
$1500 due at signing (includes first month)
$379/mo (tax-in).
I can probably get the dealer down to $369/mo., but want to use a slow February/end of month leverage to see if I can get away with $1000 down, $369.00 month.
I was interested in leasing the 2013 Sante Fe 2.0T FWD w/ Tech package, but I couldn't find a color combination that I liked in my area. My dealer pointed me to a AWD model which had my top color choice combination (Mineral Gray / Black interior), so I decided to take that and pay up for the AWD. Here are the details of the lease:
Vehicle: 2013 Sante Fe Sport 2.0T AWD with Tech Package
Miles: 12k/year
Invoice: $34,067
Purchase Price: $32,765.35 (Hyundai Circle Plan A through Hyundai Think Tank)
Discounts:$750 Loyalty, $500 Lease Cash, $500 Motozuma matching
Down payment:$500 (Needed it to get the Motozuma deal)
Residual: 59% or $21,181 (Couldn't confirm with car_man)
Money Factor: .00114 (Couldn't confirm with car_man)
Dealer Fee: $200 (Maryland)
Acquisition Fee: $595
Taxes in VA = 3% (They tax leases on full price )
Monthly $370.16 includes tax
At signing: $370.16 + $500 Down + $118.5 Title and Tags (VA) = $988.66
Car_man had posted that residual and money factor early Feb, so assuming they were correct, the numbers checked out. First time leasing, so I hope I didn't make a mistake somewhere.
is_status Posts: 1Hey car_man,
Can you help me out? I'm looking to lease a 2013 Santa Fe sport 2.0T awd
With the tech and leather package.
Terms 36 month/15,000 miles a yr
Msrp $35,645
Invoice $33,965
Purchase price $32,665
Money down would be $500 plus first month payment
Ny state taxes 8.875
Can you give me an idea of what I should expect to be paying a month on a lease with these terms and taxes rolled in to the payments. Thank you!
fireflyninja Posts: 2Hi Car_man, everyone
Here's the deal I was offered:
2013 Santa Fe Sport 2.0T AWD Leather and Premium Package
Mud guards
Wheel locks
Carpeted cargo mat
Cargo cover screen
Term = 36mo
Miles = 12,000/yr
Sales price = 29,500 (includes 500 lease rebate)
Residual = 59% (19620.45)
Down payment = 1000
Doc fee = 75
Acq Fee = 595
Long Island tax = 8.625%
Monthly payment 377.19
I feel like there's something wrong w/ the math I'm being given. Can you please advise
Hi Car_man,
I am looking to lease a 2013 Santa Fe 2.0T, AWD with Leather and Tech package with no money down (except standard lease closing costs) in CT. Our state sales tax rate is 6.35%.
Destination. 845
Total. $35,645
12,000 miles/year
CT sales tax 6.35%
36 months
$0 down payment (except for out of pocket fees - registration, lease acquisition, etc)
Looking to close before March 30.
CAR_MAN, king of all moderators (I mean it sincerely), I'm kicking around for any lease info on the Limited but there are so few in stock (Georgia's biggest Hyundai dealer has ... three of them, each already reserved) I don't know if there even a formal program just for GLS/Limiteds or if the $500 of lease case on the other trims applies. Anyone else who has tried to lease one of these things I'd really appreciate a capital cost number - I suspect demand/no inventory means these things are moving at very close to sticker (above sticker? For a Hyundai? Could it be?) until more inventory hits the lots... Thank you!
Hi is_status. Let's work up a payment on this vehicle for you and see what we come up with. According to my calculations, if you were to lease a 2013 Santa Fe Sport 2.0T AWD that has an MSRP of $35,645 and a selling price of $32,665 through Hyundai Finance right now for 36-months with 15,000 miles per year, your zero down, pre-tax monthly payment would be around $404.
Prices Paid: Buying & Leasing Experiences Forum
Hi Ken. This vehicle's lease payment will depend upon what sort of selling price you negotiate. If you provide me with that figure, or at least its dealer invoice price, I would be happy to work up a payment on it for you. You can find the dealer invoice price for this truck over in the New Vehicle Pricing section of Edmunds.com.
Prices Paid: Buying & Leasing Experiences Forum
Thanks eturbo4 :blush: .
I believe that the $500 cash incentive is available on leases of all 3012 Santa Fe models. You're right, given the fact that the Santa Fe is brand new you may not be able to find any great deals on it for a couple of months. Don't worry though, they will eventually come. The halo effect of a new model doesn't last very long in the super competitive U.S. auto market.
Prices Paid: Buying & Leasing Experiences Forum
So you've not seen specific residuals or MFs for GLS or Limited? Dealer came back to me with this set, which, based on what you've posted on top-tier credit for other Santa Fe trims, seem a bit modest:
They said:
Term: 36 months
Miles: 36,000 miles
Money Factor: .00130
Residual: 57%
Lease cash available: $500
Other Santa Fes seem too have higher residuals and lower MFs... thanks if you know anything.
This discussion has been closed.


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Which would you say?
1. I'm sorry that it's you who has to tell her.
2. I'm sorry that it's you who have to tell her.
All of my native English speaking friends are saying "has", but some ESL friends are saying this is gramatically incorrect and that it should be "have".
Is it one of those that hangs in the creative melting pot of wordage betwix slang and acceptable yet unquestioned grammar, perhaps?


text:
I've personally never found any real use for the talent other than perhaps LK and potentially Chimearon in BRD.
It's too situational for my liking.
I'm hoping people get this whole holiday thing out of their system and we begin some serious raiding next week and curious what people have experienced so far in raids with safeguard.
With the changes now to vengence and threat flying through the roof from it I've been wondering just how much use safeguard has been getting in raids with it basically being a shieldwall on the tank/ot for 6 seconds every 30.
Basically my option is to go with safeguard, or pick up cruelty in lieu of it.
I've personally never found any real use for the talent other than perhaps LK and potentially Chimearon in BRD.
It's too situational for my liking.
I am of the same mindset as that, however with it being 30seconds now instead of 45, and threat being insane compared to what it was once vengence starts rolling I was just curious as to how viable people find it. Hence why I was curious if anyone has been using it for progression or just kind of skipped over it instead.
30% damage reduction every 30 sec? Why wouldn't you take that if you were the OT?
killing faster means sleeping more - Thedom
I never speced into it and I don't plan to do so. At least if there will not be a boss where it is really OP.
My problem wit Saveguard is not the talent itself, but what Intervening the tank does to the healers. Another problem is that one can seldom use it at all.
To use Saveguard you have to Intervene the MT. When you intervene, you get dmg of the next 2 or 3 hits that the MT would have got. The MT takes less dmg now but you - a person that would not need a heal normally - needs the attention of the healers now. For some healers it's not nice to switch targets while tank healing, because they gain healing power by staying on one healing target. When they switch back to the MT their heals will be smaller than before. Additionally healers have to coordinate to heal both of you while normally only one of you would have needed a heal. This needs time and reduces the healing done to the MT in a situation where you thought it was best to give the MT a damage reduction buff. It doesn't feels like a good idea.
The second problem is easily explaned: Many encounters that need more than one tank have stuff to tank for both of them (ok ICC was not like that). If that's the case than you probably should not stand in the same place as the other does or you have to kite around (well Intervene may be helpfull in some of them to go around but most times you don't want to kite the mobs to the boss because they are dangerous in melee range....) Some of the others give you a debuff that does something really bad if you get dmg from the boss. So Intervening while waiting for the debuff to run out is a bad idea. On others you should be either at the same position as the other tank all the time or at a quite different position...
Both arguments can be argued against. Especially for a well coordinated raid. But I like to spec for my own survivablity (or my own dmg). Especially since I don't like tanking assignments that are fixed because one of the tanks has a special ability and the whole strategy is designed around this. Sure if needed I will use it.
We already talked about this in game, but I feel this needs to be in puiblic forums to explain an opinion that is not share by most of the warrior community, and that needs to be modified since you decided to bash my talents publicly.
First, What is safeguard ? Each time you intervene a target, it reduce the damage they take by 30% for 9 sec (ANY damage), 30 sec coldown. which means for around 30% of the time. Now, it is clear that considering all the mobility that us, warriors, have plus abilities like vigilance and safeguard, we are currently wonderful offtanks.
Why not use something else than safeguard ?
You could use those 2 points into something like battle trance, but who really has threat issues nowadays with the current model of vengance, the only moment where you may have issues of threat in a fight are the first several seconds where you will more than likely use a Missdirect oin you to ease de job. Ergo, using talents in threat talents where has you could use them to ease the hard job of your healers by any ways is a wrong decision.
Why use safeguard as a talent ?
As previously quickly mentionned, healers have a pretty intensive (and fun) job in cataclysm, finding the right balance between mana efficiency and healing efficiency to the optimal level is not easy at all.
Anything that reduces the healing required will be of some use so, I decided to how a few examples of how safeguard can be useful :
1 : Right now, this boss is not an issue in normal mode, but http://www.wowhead.com/spell=92036 hurts a lot, it is very likely to be an issue in heroic mode. 30% of damage reduction of this ability equals (34125 to 35875 Fire damage every 1 sec to all enemies in front of him * 4 second * .30 damage in % saved from safeguard) = 43 000 damage saved without healing required on an ability with a potential of 143500 damage, which cannot kill someone, but in combinantion with the heroic factor and the AoE before and after it is better than a LOT of abilities.
2 : Maloriak, Red phase : Consuming Flames plus Scorching Blast. The damage income on the hardest target to heal is (4500*1.5*9 ( 9 second because intervene doesnt last the full effect and I need 1 second to cast it) + 500 000/10 (flamethrower) *.3 = 33225 damage absorbed
Those are just a few example, but every single raids has a few bosses where a single target DPS or healer will take more damage than the others, and helping your healers and not focus on ONLY doing your job is the mark between a very good player and an excellent one. The Glyph of intervene is not necessary because the targets of my safeguard are not getting hit by physical hits 90% of the time casted.
And I say this in a way that incites debates about it if you want, but I strongly beleive my point is an edge and a little *Niche* that blizzard gave to the warrior that has a great deal of unused potential in the given circumstances.
I posted this on the main forums, and it truly explains my stance on Safeguard, one of the best talents of the warriors.
As a Shaman healer, I actually get more healing done if you Intervene (because then I can roll Riptide on you rather than wasting it on someone with full HP OR wasting ticks on the one I had already rolling on the tank)
The same goes for Paladins with Beacon of Light, allowing them to heal 50% extra on another target.
In fact, the only classes I really see having a problem with this is Druids and Disc Priests that do not shield you pre-Intervene.
On top of that, Safeguard helps reduce tank damage, so even in a situation where you lose healing on the tank, you still gain far more damage reduction back from it.
Second argument is not accurate as well.
Magmaw, Atremedes, Chimaeron, Halfus Wyrmbreaker, V&T, Al'akir and large parts of Maloriak, Cho'gall, Nefarian etc. all require only one tank to be 'active'
Especially on Chimaeron I could argue that Intervene is far easier to eat the Double Strike. On Cho'gall it helps you tank swap really easy.
Mists of Pandaria Protection Warrior SpreadsheetOriginally Posted by Ion
Warlords of Draenor One Minute Field Guides
as for spending a tallent point on SG, its a wasted tallent imo. at best your using it a handfull of times in a fight. more often then not, you wont use it at all. Theres nothing wrong with the ability at all.... but spending tallent points is just a waste
"Dear Santoro, Your wisdom has enlightened me. Thanks!"
You did not bring any arguments to the discussion execpt that you do not use it enough to be useful. The only 2 places you could use those 2 points into are Battle Trance or War academy, which both increase ur threat input, but in Cataclysm, especially with vengeance, who needs help with threat ? it is all about helping the survability of the group. And There is a LOT of fight where having a 30% reduction damage on a target that has a magical debuff can be the difference between life and death.
To the people advocating safeguard, is the 10% threat reduction ever an issue? I can see how it's nice when swapping off but, chaining intervene seems like it could cause problems on a the other tank.
Personally I have 1 pt in safeguard, mainly because I don't have anywhere else to put it, it could go away when i tweak my spec or whatnot, but for now my spec is working fine, and having safeguard could come in handy, so I figured why not.
When I played a Warrior (WotLK), I had an offtank spec with safeguard. I loved it, especially on fights like Mimiron. That extra defensive cooldown on the MT could be quite helpful.
I had a situation on Chim the other day where my OT was taunting the double strikes and then for some reason decided to intervene me instead on one of them and the 10% was enough to give him agro (since we'd been taunting back and forth all fight up to that point), which was annoying and potentially fatal but had he been intervening instead of taunting the double strikes the whole time, I think it would have been pretty cool (but I'm not sure that intervene is up often enough to make that happen).
Outside of that though when he uses it the healers are pretty aware that he doesn't actually have agro (something about a red box around your name in grid), and triage him back up as if he was any other raid member taking damage for no good reason... that is, intervene/safeguard has never caused a wipe afaik, and it has some good utility to help mitigate magic damage like flame breaths and whatnot.
I don't really think it is a "required" talent for raiding, but it has it's uses even for a MT, for example, it can be used to save a tunnelvisioned healer from the prime experiments in the Maloriak encounter (and then charge/intercept right back to the boss before he gets close enough for the add to buff him, obviously). I don't spec it currently but if I needed to at some point I wouldn't hesitate to do so.
Failure is not an option. It comes bundled with the software.
The other Tank and I do not have any threat issues, but as a Pro-safeguard warrior. I would say that some warriors are missing the point, this is not really used on the other tank most of the time, it is used on one of the DPSers whos taking heavy magic damage.
Why only limit it to other tanks? Has it's uses during the pillar phase on Nefarian for classes without defensive cooldowns (eg: hunter) during electrocute.
I wouldn't dare using it on chimaeron, having a caustic slime on any of you two and it's almost over - besides that you don't want two bring two tank (specced) anyways.
Brilliant talent for Cho'gal and Magmaw, possibly others as well. As noted it can be used on bosses like Nefarian as well.
The intervene mechanic of hitting the 2:nd tank I'd say is less of an issue in Cataclysm than previous content as bosses relatively hit weaker than before. Still intervene + safeguard is quite a hefty damage reduction for the current tank.
An important corrections to a post above:
Safeguard is a 6s second buff that gives 30% damage reduction to ALL forms of damage. Since intervene has a 30s cool-down, Safeguard has at best a 20% uptime + the reduction of 1 attack every 30s.


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My family and I just adopted a rescue dog, pit/weimar mix, named Vikka. She's GORGEOUS! Has the coloring of a weimar. She's about 1-1 1/2 and recovering from an FHO. She's an absolute sweetie. I have two boys, six and 22 mos. Vikka and the kids get along well. She still occasionally barks at my husband but that is improving. I've had lots of dog experience, but this is my first time with these breeds. I quickly established myself as the alpha and she is responding appropriately. We've had her for two days and so far she appears to be highly trainable and eager to please. She's well crate-trained and housebroken already. (yeah!)
I know enough about the breed that the media completely vilified them, so I was not concerned with having a pit with young kids. Not to mention she's a mix not full.
I look forward to getting to know the breed better and learn tips and techniques for training.


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TailWind wrote:jasonc wrote:physio update: no riding. back there next Wednesday to probably be told I still can't ride. I don't do things by halves...
this will be the longest break off the bike I've had since last year some time.
That sucks, sorry to hear.
On the other hand, you're having a break from the mayhem happening on the roads at the moment.
Riding home yesterday through a rather large traffic circle in Mill Park, no traffic except one car approaching the circle from the 9 o'clock exit from my perspective. I'm already in the circle going straight through , crossing the 9 o'clock exit/entrance, the car keeps on coming. I look at the driver - she's fiddling with something on the passenger seat, not looking to her right for traffic. Nearly cleaned me up. I yell loudly, she finally sees me and floors it through the circle.
Not sure why drivers are trying to hasten my extinction at the moment.
After a year of only a few mild incidents, the last few weeks have felt like a fight for survival.
Are other Melbourne riders out there noticing a serious decline in driving ability in the last few weeks?
maybe the warmer weather is bringing them out of hybernation. more logically, sun is up earlier so people are more likely to start work earlier and therefore finish work earlier. resulting in me seeing them more often... (maybe the same for you)
have checked my google spreadsheets and my biggest break this year has been 9 days. I think I'm going to beat that. Last time I beat that was november last year - 11 days. that's looking beat able too at the moment...


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- frankfurt 2009 aston martin rapide
VIDEO: Aston Martin releases new Rapide video chronicling development
by Chris Shunk (RSS feed) on Oct 2nd, 2009 at 7:58PM
After seeing the production Aston Martin Rapide at the Frankfurt Motor Show last month, we're pretty sure it's one of the most attractive sedans ever produced. And now that we've seen the sleek looking sedan in motion, we're 100 percent sure the Rapide is a winner. Aston Martin has released a simply stunning video of the Rapide in various stages of development, from the skid pad to the Nurburgring, kicking off with a 50 second montage with just enough Rapide to keep us interested, then another 30 seconds in the garage. From there, the Rapide heads over to Germany for some hot-lapping,... Read More


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|2 years ago :: Feb 12 2012 - 1:19PM
Since I haven't found a thread a felt it appropriate to post my SR3 fanart in I figured I may as well start one. Anywho... just like the title says, this is a more artistic approach to screenshots that I've worked on a bit. Please do feel free to post some of your own as well though, it'd be nice to get some others trying out the same idea . Anyway, I've only got a couple to start with, but I'm working on a few more. (Although it'd be easier if the screenshots were actually in 1080p like I'm playing in -_-.)
Also, feel free to discuss anything about taking screenshots, how to get better ones, etc, etc.
Edit: Reformatted my post so that the images are now links, so you don't have to use the annoying side scroll bar to see the whole thing. For full rez just click the image.
Quick Reply
|2 years ago :: Feb 14 2012 - 7:35AM
I like taking snapshots too, but I try to fit them as best ingame...
Quick Reply
|2 years ago :: Feb 14 2012 - 1:25PM
Yeah, it is pretty hard with how the camera works. It'd be cool if there was a 1st person mode like if you were holding the camera how you would IRL.
Quick Reply
|2 years ago :: Feb 14 2012 - 7:11PM
If you take the sniper-or the assaultrifle (the one with the 2x zoom) it is like 1st person but I know what you mean.
It would be awesome to have a "real" ingame camera with zoom, ISO options and the whole stuff. It is especially difficult, to create the right lighting conditions. I often use the headlamps of the cars as "spotlight" but works not in any location.
By the way, which prog. do you use if you rework your pictures?
At last, two of my absolute favourite selftaken ingame pictures...
Quick Reply
|2 years ago :: Feb 16 2012 - 1:40PM
Ahh I hadn't though of the sniper rifle or using cars for lighting, thanks for sharing . I use Photoshop CS3 to play with the pictures, though I really should upgrade to 5... lol.
Quick Reply
|2 years ago :: Feb 16 2012 - 6:18PM
Yeah, PS CS3 this I have thought to me, I also use this But I think an upgrade isnt necessary. At least for me not, I must border first with CS3 on mine bump.
And besides I am glad I could share some "wisdom", this does not seem often
I must say that I very often use the in game weapons to generate some special FX.
The Mollusk launcher, for example, creates some nice light FX...
or the electric grenades...
or the molotov cocktails...
or the Shark-O-Matic...
or the RC-Possessor, with it one can smash the steering system of the car in stood...
This is why I also have so much fun in the photo mode. With a little creativity and "think laterally", one can make great pictures.
The photo mode is really best in the whole play
Quick Reply
|2 years ago :: Feb 17 2012 - 12:28PM
My attempt on "a more artistic approach"...
Quick Reply
|2 years ago :: Feb 25 2012 - 6:15PM
Quick Reply
|2 years ago :: May 13 2012 - 6:56PM
Posts: 41
This is awsome if my screenshot section was working i would try putting some of my images here. Also check out deadendthrills.com/ this person takes pictures in games using mods and noclip I think it has some tips/info on how to take pictures.
I hope this comment was good.
Quick Reply
|2 years ago :: May 30 2012 - 7:02PM
Posts: 41
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text: Share the happy elegance of your wedding with this sophisticated photo album template. A garden vine silhouette motif will be certain to complement your photos. Prints on 8.5 x 11 inch pages, with a variety of photo layouts, cut lines, and .5 inch binding to create an 8 x 8 inch book. Template can be easily adjusted to fit a variety of standard (letter, legal, executive, card, etc.) paper sizes.