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Most rude employees I've ever encountered
Posted by
DEL MAR, CALIFORNIA -- I really have been dreading writing this review. I can, sometimes, get into the mood and write reviews that are negative, and I've been able at times to have fun with that, but this time? This time I wish so, so much that I didn't have to. This time, the negativity I need to review touched my kids, especially my daughter, and that just makes me sad. And now that the anger is a week old, its really settled into disappointment. I have never been so poorly treated in my life, and neither has my daughter. Not from a company, not from a big or small company, ever.
We were there for a conference. A conference that was for kids and about kids. In other words, they knew we were coming, they knew that many kids would be there....this is really painful to write.
First - the opening scene:
It began before I even checked in. We had to wait a bit to check in, so we decided to go get lunch in the hotel's cafe/bar area. I asked the front desk gentleman if sitting there was OK, if they had table service and if children were allowed in that area. He said yes, that was just fine, and we went and sat down.
A man who appeared to be a manager glanced at us after more than a few minutes, and I asked if we could order.
"You want to order food?"
"Yes, please, I was told we could sit here...? We just need some menus."
"You want to eat here?"
"Um...yes, we do."
"You want to eat in the restaurant?"
"Are we able to eat here?"
At this point, I'm confused and think that may be I misunderstood the front desk person, or maybe he was wrong...? Nope, that wasn't it.
"I'll go see if I can find a waitress," Mr. Maybe Manager says to me. Okay, that's cool...I'm still confused, but still laying that on me at this point.
A really nice young woman came over, said she was sorry she took so long, and can she get us drinks? She brought them, the table settings and the menus (the menus, by the way, were paper, like the kind you see that are often if not always, disposable. This comes into play later - trust me).
The young woman, whose name I would LOVE to have remembered was so good to us, so kind. She shared that it was her first day training to be a server in this capacity - Hilton? She is a lovely young Latina woman, her first training day was Wednesday, September 5th and this was around noon. She was one of two employees at the hotel that made me feel welcomed. That;s it, out of all the others I ran into, so YAY to you, Miss! Thanks so much (my son's name is Julian, said in Spanish, she may remember us, at least I hope so!) for your kind personality and sweet disposition, let alone actually caring about our order and customer service.
I ordered the seared ahi and avocado salad. The tomatoes are sad, anemic things, but the rest tasted pretty good. My friend who arrived a bit later sat with us and then ordered the same thing - she noticed that she did not get the salad-y parts, like you know, green leafy stuff, like mine had. I didn't really grasp this until later, however, Whatever, right? Places have off days, errors occur, life is not perfect and humans make mistakes - none of us are immune. But looking back in retrospect - this was the start. On to the rest...
We check in. Room is fine. Bathroom door opens up to the edge of the counter. Ah, not the best design, but no big deal.
The plug for the bathtub? Broken and not attached. Ah, that happens, that's OK.
Housekeeping, while very sweet to arrange my kid's stuffed animals in a totally adorable way on the bed, forgot fresh cups for the coffee maker and gave me all decaf and no more sugars (the following day). The day after that, I told the front desk - please no service in my room, number ____, They came anyway. Hmmm. Front desk error, or their error? Don't know. The guy at the front said he took care of it, maybe wires got crossed? So they came when I asked them not to, and another time, didn't complete the mission properly. Ah, well things happen, right? Humans... errors...all that again...
Then I began to notice some other things happening...(see the updated review for part 2 - I took up too much space, lol!! as soon as I can update it, part 2 will be here - no luck yet!!!)
The wedding party was loud. Late into the night, well past "quiet hours." We, as a group, had been admonished to keep our children quiet, to keep them close to us at all times, to have them in their rooms at 9pm if under 18 (the ages ranged from baby to young adults in their 20s) & many other things that were quite unusual for the other (lovely!) Hiltons we have had conferences in. The wedding party however, were not chastised as so many of our kids were. Seems if you are a drunken adult NOT a part of the conference, one can climb & then FALL off the huge, silver statue of a horse there. One can leave cans of Coors about the hotel. One can throw up in the ladies room & outside the elevator - no problem! But kids, skipping, playing, cartwheeling? Oh, no, no...not acceptable. I know I'm biased, but really, we have kids that are respectful, used to being treated with respect & as the equals they are (equal is NOT "same" btw). Some poor conference stepped in the vomit, I hate to say. Others have stories too, about the unbalanced guest care, the hypocrisy. They are telling their own tales, however.
Next night, sitting outside on the patio & my mom is leaving soon, we want to have a dinner together before she leaves. The waiter comes out & asks for her credit card! We were ordering DINNER, as we had before, & never have we had to give over a credit card (here or anywhere else)! These days, we are taught to never do this, it's bad enough that we "have" to for an open tab for just drinks. But who pays for their dinner before they even order it? Was this policy put in place that same day, as it hadn't ever happened before, patio, bar, restaurant or otherwise? My mom refused & he, with an attitude, said that that was the only way we could order, unless we charged it to a room. My mom had checked out, but I hadn't, so I said to just put in on my room number & be done with it.
We ordered. He asks what we'd like to drink, my mom gets a glass of wine & I say, nothing yet, but I'll order something soon.
This really became much worse. He reached over & began taking my daughter's new paper airplane & I stopped him & said, "Oh, that's not trash, that's my daughter's airplane!" He said, "It's our menu." I said, "Now it's a paper airplane." And he said, "This is the second time this has happened, these are our menus, you know!" Hmm. So the story was out? And the manager said nothing to me at all about not doing this again, they had seen us playing tic tac toe & hangman on other ones, no one had ever said to us that we shouldn't do that, & as I said, they were those flimsy, regular paper ones. No laminate, not cardstock, not thick paper - cheap, paper-paper! The kind that many places actually MAKE kid's menus on that have printing so kids can play on them & whatnot. But had we been asked, of COURSE we wouldn't have used them for play. But you all need to ask & tell us, how can we know otherwise, especially if it had been done before & no one said anything? Then he says, with a smirk no less (& no, I'm not kidding or over exaggerating) "You know you can't have outside drinks here. What's in your cup?" Really?? OK, here's my mistake, & I will own up to it & own the situation. I had a beer. Yes, my own beer. In a plastic cup. A cup that actually I had been using previously with beer I ordered from the bar. I ordered a lot of drinks & a lot of food there. Was I supposed to have it? No, & yes, I know that. And yes, I broke a rule & for that, I admit to being in the wrong. But this...person was RUDE. At this point, I'm pissed off. Each thing had been adding up & I just broke & I said, with equal 'tude, "Ginger ale," & smirked right back at him. He said, "That's not ginger ale, ginger ale doesn't foam like that. You are not allowed to have that here." So...I lost it. I said, "Fine, I cancel my order!" & I left.
And left I did. I had it with all of this. I checked out a day early & went home.
I will NOT go back there again. I hope the conference is elsewhere next year (it's pretty much an annual event that we REALLY look forward to each year) because I really dread going there again. The 2 wonderful waitresses (both Latinas, & man do I wish I had their names!) were LOVELY - they deserve a raise & respect. The 2 bartenders I dealt with? Sheesh, take some customer service training & learn some respect. Front desk - same with you all. You know? All the women I ran into were GREAT...interesting. Those 2 were just GREAT. But I really will have to consider if I will go back. Both my kids don't want to, & they LOVE the conference(s). The people in our group were GREAT & we love them to bits - but I'm not sure it'll be enough to have to possibly cope with this kind of rude behavior again. I hope they take a lesson from the AMAZING staff at the Hilton Vancouver, WA...Time to review a few more places, in fact! Happier ones!
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clutzycook on 10/10/2012:
Did you bring the issues to they attention or the managerial staff? How about Hilton corporate?
Buddy01 on 10/11/2012:
I agree with clutzy. Corporate and managerial staff will surely want to know what's going on so they can fix the problems.
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Hilton Grand Vacations and Timeshare Telephone Scams
Posted by
NEW YORK CITY, PENNSYLVANIA -- My home telephone received an unsolicited call from Hilton Grand Vacations offering a free stay in New York City. So much for being on the "do not call" list! We agreed to take the free hotel stay in New York City. After taking our credit card number complications ensued when it was discovered that our credit card was going to be charged an additional "penalty" fee if we did not fulfill Hilton's obligation requirements.
At that moment and on the telephone we were locked into Hilton's telemarketing scam. There was no 3 day waiting period or opportunity to change our minds after the "pushy" Hilton representative got our credit card number. Locked into the dollar commitment for the trip, we were further pressured in New York City until we signed to buy a timeshare. We were given approximately 5 inches of Hilton Grand Vacation Amendments to the timeshare plan to read once we returned home. Almost immediately the Hilton Grand Vacation experience started to self-destruct. Confusion, unkempt promises and other bad experiences ruled the year.
Finally, full of disgust and ill feelings I demanded that my money be returned immediately. That started the "convincing" that we would be happy once we started using our Vacations. I wasn't impressed and continued to demand my money be returned. Hilton would have none of this! Hilton would rather have the money of an unhappy customer than part in a congenial manner with a happy ex-customer. Hence, I believe herein "lies" (pick your own meaning) the problem with Hilton's operation.
I feel that we have been mislead and taken advantage of by "The Hilton Club" and its New York based Managing Director of Business Operations, Mr. Albert [snip]. Mr. Albert [snip] has not responded to my letter of December 17, 2012 which, as a courtesy to a Hilton Club owner, should be mandatory for his position. If Hilton would like to solve my complaint they should contact me in writing, not by telephone.
My wife and I have been trying to get our "investment" money out of this despicable contract since we realized that it was a scam. Hilton Grand Vacations should not be allowed to continue operations until its' questionable, and likely, illegal methods are brought to a higher standard. Therein lies the problem for Hilton as they probably would not survive if they operated in a ethical manner.
Mr. [snip] was very direct in his support of staff and their methods. He denied that Hilton operates its programs by scamming its potential clients and owners. The high standards that Mr. [snip] believes Hilton abides loses some validity when one investigates the internet. In Surowitz v. Hilton Hotels Corp, "the complaint alleged that (Hilton) had defrauded stockholders and illegally depleted corporate assets to enrich individual defendants.
In 2010 the Boston Globe reported that the illegal hotel operation "was one of the biggest child-prostitution cases in state history. ...While the Globe doesn't identify the names of hotels where the girls were brought to meet customers, Boston public radio station WGBH's July series about sexual and human trafficking in the Boston area suggests that they could very well been higher-end chain hotels frequented by business travelers.
Hilton's "high ground" defense of its operations and family oriented vacation properties suffered additional embarrassment in April 2011 when it was reported on the internet that "a Hilton Hotel in Southwest China lost its five star rating this week after an underground brothel was found to be operating out of the hotel..." "This isn't the first time a brothel has been operating at a Hilton Hotel. In 2008, a brothel was being run out of a Hilton in Ireland. And Consumerist named the Hilton in Washington, DC the third most prostitution-friendly hotel in the city." "...Similar brothels have contained children and human trafficking victims."
As one continues to investigate Hilton experiences on the internet, there are many people who believe that Hilton is a scam, and that it operates illegally. Some guest clients of Hilton want to sue and enjoin a class action suit. Many dissatisfied persons report Hilton's actions to the numerous websites that permit "venting" for people who have been wronged and/or ask the Attorney General's office and other government/consumer agencies to investigate Hilton's operations.
In New York State, the Attorney General was ignored by Hilton Grand Vacations Club when the Attorney General's office requested information regarding a scam complaint filed by a dissatisfied customer. Is Hilton Grand Vacations Club too well connected "to abide by New York State law? Let's hope not but evidence is accumulating to the contrary when no visible actions come from the State's highest law enforcement agency.
A dissatisfied customer's actions may include educating people about the failures of Hilton by email, websites, newspaper, television, legal and any other opportunity available to me. If you have experienced some unfair treatment and would like to take some kind of action to eliminate these blood-sucking scams, feel free to contact me at email@example.com. I, for one, plan to continue to use every means available to have my money returned. Thank you for your time.
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John Nicholson on 08/26/2013:
Good review and, hopefully it will warn others if they receive a call from Hilton Grand Vacations. Your initial mistake was in giving them your credit card info in order to get a "free" night in NYC, but you know that now. Perhaps your next step should be with an attorney.
Weedwhacked on 08/26/2013:
You're exactly the kind of person that these timeshare companies target. I used to work for a timeshare company and know that its always a "suckers" deal for the new "owner."
The way the timeshare companies get over on you is making you think you're getting over on them. That tactic works more often than you would think, just like it worked on you.
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Horrible Experience
Posted by
SAN FRANCISCO, CALIFORNIA -- I recently called the Hilton front desk to ask if they partnered with any local florist's so that I could send my girlfriend flowers there while she was staying in San Francisco. They stated that since they were a five star hotel that they don't allow outside flowers to be brought in to their hotel. They stated that I would have to contact the concierge and have them purchase and have the flowers delivered for me. After contacting the concierge I had specifically told him several times that I had a maximum dollar amount that I would like to spend on them, and that if he could find her a nice arrangement under that amount I would appreciate it. Several times I specified that I didn't want to spend over this amount. The next morning I woke up and checked my bank statement, and was very surprised to see that the flower shop had charged me much more than the dollar amount I specified that I didn't want to go over.
I originally brought this to the hotel management's attention. I was told repetitively that there was nothing that they could do. I had spoken with the front desk person in the evening, during the day, and Tanya the night manager, and Kyle the concierge that took my original request. I was told that I would have to take this issue up with the flower shop that charged me, if I wanted any amount of money back due to the hotel not having any of my money and did not take a fee for this, that they cannot be held responsible for any refunds.
My answer to this was that "If I were to have given your concierge $40 cash and said that I wanted flowers for said amount that he would have to adjust the cost appropriately, correct?" in return I got this response from the manager "But you didn't give him cash, did you, you gave him a credit card." I feel that this is an unacceptable response.
When I spoke to the concierge that placed my order, and asked him why I was charged more than I asked him to place on my card he responded with this statement, "Sir, you asked me to get her $40 worth of flowers, and that's what I did. On top of the flowers, the florist charges for delivery and for the vase." Again I feel that this is an unacceptable response. This feels like it is just word manipulation.
After speaking with 3 different employees and a manager, the manager said that if I would like to return the flowers that she would see if the florist would accept that. And yet again I was appalled by her even saying this as an option. The flowers had already arrived to the room and my girlfriend had already received them. This was not the fault of the florist and I was continued to make feel at fault. I am really not interested in speaking with the management at that hotel any further. If you have a central customer service line I would be happy to call that, or I would be satisfied continuing this conversation via email.
(File number : 10829524)
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John Nicholson on 07/07/2013:
Sounds like Hilton has a bad employee or two in that location. Contract Hilton corporate either online or, better yet, by phone and demand someone in Corporate respond to your complaint. I am not surprised by anything a hotel in that city does. Hilton is a fine organisation, but the city of San Francisco seems to have destroyed their good name.
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Hilton Hotels Does Bait-And-Switch, And The CEO Doesn't Care!!!!!
Posted by
MCCLEAN, VIRGINIA -- Driving East with my family this past July, 2011, to visit relatives and see the USA, a loyal customer of Hilton chain discovers serious roadwork being done on the road ahead which requires a routing change. Wife makes reservation change via Hilton's telephone reservation center and pre-pays for the changed reservation. E-mail confirms room type and cost. Family arrives at new destination after 18 HOURS OF DRIVING in very hot areas of USA. Family checks in, and the hotel manager says, "Sorry, sir. We don't have a room like this reserved for you. We DO have a 1 King bed room for your family of 4, though." To this we say, "Not acceptable.", and proceed to show our PRE-PAID confirmation from earlier in the day, for a 2 Queen bed room. Manager then says, "Well, I CAN sell you a second 1 King bed room for ½ price." What can we do? The family needs a place to sleep comfortably, and it is 10 PM. We asked if he could comp us with the second room; he says, "No can do." Meanwhile, we see other customers arrive after us receive other rooms which would have worked for our family. Our deduction: We have been 'Bait-And-Switched' by the Hilton chain.
Now, I figure that a simple e-mail memo to the Hilton Customer Care office, requesting a refund for the room cost, will suffice. Send the first e-mail request immediately sent a follow-up snail mail letter, wait 2 weeks, no response. Not yet agitated, but…So, fire off a second letter to Customer Care, with the same results. Now I am getting aggravated; isn't Customer Care supposed to do JUST THAT? CARE FOR THE CUSTOMER??!!??!!
I wait 3 more weeks, still no response from ANYONE IN THE HILTON CHAIN! Now I am beginning to lose my patience, as I have spent over 6 hours on my own (research, copying, thinking of how to address the situation, and writing/mailing.) with this issue. So, next I send a Certified Letter to the CEO of Hilton International. Does this receive any attention? ABSOLUTELY NOT A SINGLE CALL, LETTER OR E-MAIL!!!!!! Can you blame me if I am PISSED OFF???!!!??? As of the time of this writing, 3+ months have elapsed since my botched hotel stay. I have written a second Certified Letter to the CEO, and received the same results. Thus, I am reporting that THE HILTON HOTEL CHAIN DOESN'T GIVE A F@#$ING HOOT ABOUT THEIR BEST CUSTOMERS! I CERTAINLY HOPE THAT THE BETTER BUSINESS BUREAU, AND THE ATTORNEY GENERALS OF MY STATE AND THE STATE WHERE MY HOTEL STAY WAS CAN HELP ME DEAL WITH THIS PROBLEM!!!!!!!!!!!!!!!
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ChuhBaca on 11/03/2011:
Hopefully the BBB will get a response. I have always said that when you have an issue, the measure of a good company is not THAT you had an issue, but in how they responded.
Not responding at all to a customer's complaint is a figuratively spitting in your face. Horrible! Shame on Hilton!
ChuhBaca on 11/03/2011:
Every once in a while, I like to send a company a quick note, letting them know of a complaint that I have read. Just so they know that people do read these. I sent one to Hilton.
Anonymous on 11/03/2011:
Same here Chuhbaca. I didn't get a response when I sent a letter to Barnes & Noble. That was a bigger insult than the actual incident itself.
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Heartless Gettysburg
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GETTYSBURG, SOUTH CAROLINA -- I check into the Hilton Garden Inn in Gettysburg, PA for A quick stay so I could attend church the following morning. I check in with my children, sister, and parents. When I first arrive I was treated with great customer service, no complaints what so ever. They were very friendly, attention to detail, and just plain pleasant. It was not until the morning that I was shown the true color of the Hilton. My room was on the first floor close to the pool area so me and my family went back and forth to the pool often. My family's rooms were on the 3rd floor so it was easiest to go to my room for things. Lets just with so many people going back and forth my towels in my room was used up quickly. So in the morning when we took our showers We need more towels. My sister realized this first (who is a ex-Hilton employee)so she grab a towel for the weight room and took her shower. So when my girls went to take a shower there were no towels and I didn't see any employees so when they got finish I decided I would just run to the pool and grab 3 towels thinking that would be quicker then waiting for staff to come. In doing this I went to the pool area and retrieved the towels and one my way back to the room I was approached by a very irate looking women who tried to snatch the towels from my hand. I ask her watch she was doing after I gave her the most bizarre look that my face could show. She said she was housekeeper manager and I can not have those towels. I am still walking away for her(thinking I got girls in the shower that want out I have to go to them that are alone)she is still in pursuit trying to rip the towels form my arms. I kindly tell her my dilemma and I have to hurry. she said that people that take towels from the pool room are stealing but she will go get me some. she said you are not allowed to take a towel form the pool because they are counted and they know who takes the towels and where they go. we are no at my room. I hand her the towels like no big deal just go and get my some the kids are finished. now my kids are out of the shower just in the bathroom screaming where is the towels. the housekeeper leaves and comes back with one towel. remember I gave her three. I said I need more towels then this one is not enough and please hurry the kids are out of the shower. she said who do I think I am to give her directions. it is not my place to tell her what to do. this is all in an irate tone with kids screaming in the back ground. so I tell her in a very strong tone to go get the towels and bring them back right away. she told my where were all the towels for my room and she say my sister take a towel earlier from the weight room where is that towel. She said where is all the towels. I'm so upset that I go in the room get the pile of dirty towels and throw them at her feet including the weight room towel and say see her is all your towels I do not steal. and I resent the remark or accusations as if I did or would. I told her I want to speak to her manager now. Turned around and went back inside the room fuming and told my kids to dry off with a blanket, because she never did come back. After I got them dress I went to the front and the housekeeper was at the front desk telling the front desk clerk she had to stop someone from taking towels. Again she talks as if I wanted to steal. I go to the front desk and ask to speak to a manager right away. no one comes in stead the front desk person ask what is going on. I give him a quick version while I tell him I need to speak to a manager and the housekeeper then says it is Hilton Official Policy to check towels of every hotel guest. she told my that when I check out they will count my dirty towels and if any towels is missing that the Hilton will call the police and press charges. I look at the front desk attendant and said do you hear this she continues to accuse my of trying to steal. now there are other hotel guest in and out the lobby and one women was leaving the pool area with a towel and nothing is said to her. did I mention I am AFRICAN-AMERICAN and this lady was white. but the front desk clerk backs the housekeeper play and says yes we will count the towels. and to make matters worse the maintenance man comes up front and says what is the problem, meanwhile my father has join in the conversation, and the housekeeper says towels might be missing and he says yes you people left beer bottles in the swimming pool area and there was no drinking in the pool and you people left the gym room dirty. I called him a flat out liar. he said yes you people did I have a surveillance camera that only he can look at and he knows it was us. I told him he lies I am pregnant and we were not drinking. I demanded to see this surveillance camera and see us with beer going into the pool area and drinking while there. he said no he was the only one to see it. We saw the night before two couples going into the pool with beers(remember my room is right by the pool)and seem to be having fun, not that it matters to me but they were two white couples, and enjoy the time away for home. so I say back to this maintenance worker that he could not of look at a surveillance tape because if he did he would of saw who went in the drinking I know I did. I was getting nowhere this people they were a united front and they would not get my a manager. Finally some woman walk up and tells me that it was just a miscommunication because the housekeeper and maintenance worker for foreigners. I told her to please stop it and don't insult my intelligence they know exactly what they are saying. the speak clear English. so I walk away and tell them this is not over I will be complaining about my service her. I go back to the room and take the kids to breakfast in the lobby area come back to my room at like 10 am and my room key was not working the disconnected my key and closed the weight room. I was fuming. I went to the front desk to the front desk a few choice words and demanded my key be re-keyed. he did I grab my stuff and left. a few days later I sent an email to the GM of customer service in which she got back to me right away and apologize for her rude staff and said she spoke to the parties that was there and they told he about the terrible way the housekeeper was acting and she explain to me that she behave this way because she was pregnant and that she is like a golden employee of the hotel. I told her her behavior had nothing to do about being pregnant and what about maintenance he is not pregnant. she apologized and said she would refund me my money back since I had a horrible time. this was in February, I need received my refund. in March I went to the PA human relation commission about my treatment believing I was discriminated against. We were the only African-American family there. they took my complaint and contacted the hotel and that is where we are at. see what happens.
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youaredumb on 04/12/2011:
I am white and had an African American accuse my hotel of racism and then I went and got my African American manager
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Poor Customer Service At Hilton Dulles
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HERNDON, VIRGINIA -- I found this site while doing a Google search for contact information for Hilton Corporate. I decided to post this because of another posting about Hilton Dulles. I have worked in the service industry all my life and have never held a position I would have kept if I mistreated people. The Hilton chain prides itself on meeting the needs of their guests, so I don't think it's unreasonable to expect good service from their chain, no matter what the circumstances. In this case the guests had already been put through the wringer before they arrived, so I feel it is unacceptable and worthy of bringing to their attention and that of people who are choosing accommodations.
My husband is Active Duty Army and recently deployed to Iraq, but was sent back to California for a week due to a death in his family. When I found out he had an overnight layover just a couple hours away I immediately went to work researching hotels so we could make the most of our evening together. I spent several hours on the internet looking for just the right accommodations. I considered booking the Hyatt, but ended up going with the Hilton because we have stayed at other Hiltons several times and have had pleasant experiences.
I didn't skimp on expense and went with an upgraded room. I checked in before picking up my husband to set out roses, candles, champagne and chocolates; and requested champagne flutes, red wine glasses, and robes be brought to our room. They arrived promptly, and the gentleman who delivered them was very friendly, as were the gentlemen at reception. The next day we enjoyed the pool and ordered room service. Again, the service was good, and the food was satisfactory. My husband explained to the lady who was working at reception that he had a late flight and she was kind enough to say we could stay in the room until 5pm with no extra charge. Unfortunately our keys stopped working at 2pm, so we made some purchases at the gift shop and then checked out and headed to the mall.
We went back to the airport and I said a tearful goodbye to my husband as he boarded his flight to Kuwait. I was already approaching Richmond when my husband called to tell me there had been a mechanical problem and his flight had been rescheduled for the next evening. Exhausted but excited to have one more night with him, I headed back to Washington DC and picked him up again at around midnight. I was delighted when he told me the airline had given him a voucher to stay at the Hilton.
I waited in the car while he checked in. When he returned to the car he looked displeased and I asked him what was wrong. He told me he had requested the same room we had stayed in the night before (since the maid had finished with our floor before we checked out and they may not have cleaned it for new guests anyway) but the lady at reception had very coldly told him she had already done him a favor and she didn't grant two favors a day. This was after saying "not with this voucher, you can't". I asked him why he didn't offer to pay the difference and he said he was so shocked at how she had just treated him and was so tired he wanted to get away from her and get to bed. He also said it was the Hilton and he was sure the accommodations would be fine.
We arrived at the room and upon entering looked at each other in bewilderment. The room looked more like one you would find at a Motel 6, certainly not the Hilton. It was generally shabby in appearance, complete with metallic beer bottle opener on the unfinished bathroom counter. The room was not clean. The glasses had obviously not been washed, only wiped- leaving a greasy film on the inside of them. The bathroom was also dirty, with a previous guest's facial hair on the vanity and inside the sink. I asked my husband if he would like me to go book us an upgraded room and he responded that if this was how he was going to be treated he wasn't interested in supplying the Hilton with further revenue. The poor service did continue the next day when he ordered breakfast and the server said she needed to explain to him how the meal voucher worked. She went on to explain that the voucher did not cover the service charge, tax, or gratuity; which I found insulting because of the way she said it. It seemed to us that because he had an unfortunate occurrence with the flight the hotel staff assumed we did not have any money and therefore did not deserve good service.
My husband took a sizable cut in pay to enlist- but we do have the financial ability to get by just fine based on prior good decisions and hard work. The other passengers on that flight were made up of a majority of private contractors who make very good money while building the infrastructure of a country whose people are not as fortunate as those of us who were born in this great nation. For the staff at Hilton to assume these people do not have the financial standing to expect good accommodations and service is a miscalculation; not only from a customer service aspect, but from a general business aspect. I don't believe the Hilton won over any retuning customers that evening. I say this with the understanding that many other passengers from that flight felt insulted by the treatment they received as well (they even decided when these guests arrived on a shuttle to stop serving hard liquor at the lounge early, leaving a bunch of male contractors to try to decide what kind of wine to drink). People were talking, and they weren't saying good things. My husband pointed out that the hotel parking lot was empty that night and it would have been easy enough for the employees to book us into rooms that would have met the expectations of the Hilton clientèle. Not suites, just reasonable accommodations. On top of sub-standard rooms they decide to be rude and condescending?
The income of their guests should be irrelevant anyway. Lots of couples save their pennies so they can splurge on a nice hotel for a special occasion. The agreement Hilton has with United Airlines should be used as an opportunity to boost the reputation of their hotels and encourage repeat business. While I have had pleasant stays at other locations, I will certainly not be returning to Hilton Dulles.
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yoke on 12/02/2008:
I am not understanind what you are upset about? The airline gave your husband (not you) a room to stay in due to a mechanical problem. The airline probably has a contract with the hotel for certain rooms, not suites. Sounds like you wanted another romantic night on United's tab.
My husband retired after 21 years of enlisted service, please thank your husband for his service and dedication to our country.
Ben There on 12/02/2008:
Yoke, I think you are correct. Between all the pilots, flight attendants and distressed passengers, I am willing to bet that airlines are one of the biggest consumers of hotel rooms in the country. I stay in airport hotels a lot, and one of my normal shuttle drivers once told me the airline contract rate is more than half off what regular consumers pay.
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Customer Service Fiasco Rant
Posted by
My fiance and I booked a block of rooms for our wedding at the Homewood Suites because the location is perfect for our reception. Booking the hotel was quite easy, however things quickly took a downward turn. According to the assistant manager Steve, the contract that we signed stated that the booking required a block of 15 rooms, and 60% of them were mandatory. We felt that we had been told the booking was for 10 rooms. Unfortunately wedding planning can involve a ton of decision making and stress, so it's hard to say for sure at this point if we were told 10 rooms or 15... but no matter.
We never received a copy of the contract so I can't read it to be sure what the wording is anyway. It was evident a month or so prior to the wedding that we were not going to be able to fill the required space so we began calling to speak with Laura, who had put our reservation together. She did not call us back. We tried for literally weeks to get her on the phone, but she continued to ignore us. When the wedding was 10 days away I was finally able to get Laura on the phone by acting really friendly with the girl at the front desk, at which point Laura told me that there was nothing I could do to change things because it was so close to the wedding. When I asked her why she didn't call us back, she lied and said that she did, and had spoken to my fiance. She then told me several times in a robot voice implying a scripted response and a well-rehearsed emotional detachment, that if I had the names of additional people who would be staying that she could take their reservations. I didn't really know what to do at that point because I honestly wasn't sure where the miscommunication was coming from, so I told her my fiance would call her shortly. I wished her luck with that, and she laughed and said, "thanks".
After hearing her peculiar laugh, I had the thought that she knew something I didn't. In retrospect I think what she knew was that she would be somewhere else for the next couple hours to avoid some phone calls. Once again, when we called her back a little while later she didn't answer her phone. We left a message, and then called back and asked for the assistant manager Steve, who also did not answer his phone. After an hour of not receiving a call back, I called back and was transferred to the manager, who also did not answer. I decided at that point that I needed to be a little bit firm in my request to speak to a live person.
I called back for the 6th or so time, and I demanded to speak to a manager, telling them an answering machine was simply not good enough this time. I was finally transferred back to the assistant manager Steve, who was in his office. I asked Steve about the contract, which he said was for 15 rooms. I then asked him why we did not receive calls back earlier, as Laura had stated that if we had been able to speak to someone, the block could have been lifted. He told me that their employees are very busy with giving tours (which of course nobody was available to give us when we stopped in originally), and do not sit in their offices all day answering phone calls. At this point I became rather upset. He then explained to me that he was a new assistant manager, and that he wasn't working there when we signed the contract so he had no responsibility in the matter. I told him that just because he wasn't working there when we signed the contract didn't mean that it wasn't his job as assistant manager to help me. It felt at the time that he was enjoying our conversation, I kid you not. He sounded content in the knowledge that a contract was a contract, that he didn't have to help us if he didn't want to, and I am entirely convinced that the worst thing about it from his perspective at that point was that I managed somehow to actually get him on the phone. I expressed these views rather sarcastically and he told me he was upset with my language, though I hadn't swore at him at all. I decided to call him on this, and tell him that he was being a jerk. I figured if he's going to criticize my language I might as well be earning it to some degree. He then told me that it was me that was being a jerk. I don't think that's one of the three sentences he memorized in the customer service manual, but he was trying to think on the fly so you got to give him points for the effort. I figured that if Steve is calling me a jerk, our conversation should probably end, so I then asked him if I should speak to his manager if, in fact, his manager had been there when the contract was signed. The idea of the situation getting ran further up the flagpole must have struck a chord, because he then told me that I might as well just cancel everything because it was obvious he wasn't going to be able to help me. This was the first time anyone had suggested this was an even an option. I said fine, cancel everything... I was starting to get a whole new level of upset and felt the need to get off the phone quickly before I said something horrible. Steve verbally agreed to delete our block of rooms, but also said he would delete the reservations of my guests that had booked there and now I must call them and inform them that their hotel reservations have been lost. When I cooled off and called back to check the names of the guests that I would have to do this for, I was informed that the reservations were still active. I guess Steve must have taken off for the day before he had a chance to finish deleting my reservation. Overall, I understand that a contract is a legal binding document and that by signing it we subjected ourselves to the mercy of the hotel in such a case. However, if you do book here for a wedding, do not expect for the staff to care about you. Do not expect the staff to return phone calls. Do not expect the staff to answer their phones if there is a dispute and they are expecting your call, or to call you back. Do not expect them to be pleased when you finally get them on the phone. Do not expect even the lowest common denominator of service from this group, because you will not receive it. They do not care about customer service, they will ignore you and hope you go away, and if you finally act mad enough to the front desk to actually get someone on the phone... expect it to be somebody who is not only disinterested in helping you, but is annoyed that you demanded so strongly to speak to them that the front desk actually listened to you. Expect that they will use any excuse they can to avoid responsibility for any problems that exist. Expect them to try to talk over you or through you, in the attempt to "solve" the problem by frustrating you to the point that you give up. All in all, booking these rooms was by far the worst experience I have ever had with any hotel in my entire life, and I've stayed in European hostels. The fact that I won't be staying there is the best thing I can say about it, because these people just simply don't care and at this point I'm pretty sure they'd try to screw me over somehow just for kicks. If there was any way that the telling of my experience could influence people to choose a different hotel, I would do it... and it's a nice day and I could be at the pool instead. I like to have fun in my free time, but I'd waste an entire summer day of my life to spread the word about how Laura and Steve treated us 10 days before my wedding. It sucked that bad.
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Treated like second class citizens
Posted by
WOODCLIFF LAKE, NEW JERSEY -- **update: the original complaint had fiance instead of husband in several statements which prevented people from thinking this review was legit, so I'm updating that
My husband and I chose the Woodcliff Lake Hilton over the Park Ridge Marriott as our hotel for the night of festivities of our wedding - BAD CHOICE. Along with our suite reservation, we had a total of about 15 other rooms booked with us. The Hilton does not appreciate any sort of business you bring into them.
Let me set the premise for you. It was the night of our wedding, everyone came back from the venue in high spirits. I just had the best night of my life and was looking forward to having an extended great time with my friends. We all gathered in my suite for a nightcap. As it happens, we got a little bit too loud so there was a complaint made to the front desk. This was OK, we gladly relocated to an outside designated area they had for guests to gather and have fun. Later on I retired to my room to head to bed since it had been a long day (husband dropped me off and went back to say goodnight to the remaining guests). After I would say 10 minutes of sleeping I awoke to this witch of a security guard named Deborah, I'll never forget her wrinkled, orange, old leathered face. She was screaming at me, telling me I'd better shut up or she was going to call the cops. I of course thought I was dreaming and found it hilarious since I was sleeping alone in the room. She didn't find it so funny and continued to scream and threaten me. At this point I called her out for being racist and demanded a manager there asap. I don't like to pull the race card ever, but we were a group of very diverse minorities in a very white neighborhood. All of the neighbors around us were white. She automatically assumed that it was my room making the noise, even when my room was completely empty with me sleeping.
Moving along, the manager got there. I asked her to enter my room to see how quiet it was. There was no one in there, I was lying on the bed. Did I have any objects making noise? I didn't even have a TV or radio on. The whole time the manager was defending the witch, saying a complaint came in so we have to respond. That's fine, everyone has a job to do but how can you come yelling and accusing me of something I'm not even doing? To this day I'm still puzzled. So now here's the kicker. While I was talking to the manager in my room, the witch took it upon herself to open my room door, throw my friends bag into the room (it was mistakingly left in the lobby), and then slam the door. This just seems wrong to me on so many levels. First off how can you just freeingly open the door whenever you choose. Isn't that a violation of privacy? Secondly she knew we were in the room, what is so hard about knocking. Thirdly, there were valuable items in that bag, don't forget we were just at a wedding. What if she broke something when she threw it into the room? This was the only point in time where the manager began showing any apologetic behavior.
After the witch threw the bag in my room, her and my husband happened to cross paths in the hallway. She said to him, in a very snyde manner, go take care of your wife. My husband brushed it off not aware of anything that was going on. He then returned to the room to find his new wife balling her eyes out with a manager who couldn't care less about what was going on.
Did I mention I was promised during this time that my room charge would be removed from my bill? What did I receive the next morning? A charge for my room, but of course.
Upon checkout the next morning I with my sister in law proceeded to complain to the manager in charge. Once again I was greeted with a very demeaning attitude, as if I was the only one who was wrong. He said he knew everything that had happened, and there were noise complaints against us. Oh but to his surprise he had not been told the entire story. Funny how people always leave out the important details isn't it? I then told him the entire story, especially about how the witch threw my bag in the room, and how she made a comment to my husband. At this point his attitude completely changed and he became apologetic. He said the witch would be taken off of the schedule (but for how long?). He also said they would be letting the sales manager know about my experience and would be in contact with me once they figured out a way to rectify the issue. Needless to say, days after the event I still have not heard one word from either the sales manager or anyone in the hotel.
Someone mentioned (in the comments) that security might have been called against the patrons that were in the outside area so security came directly to me to complain. The next day when I complained to the morning manager he clarified that the complaints were not actually of noise, but of the door jams opening and closing. I asked him to check the logs, I'm sure they have a record of each time a keycard is swiped in the door. My husband dropped me off in the room so I could go to sleep first, while he was saying goodnight to the lingering guests. Our door was only opened one time. And on top of that, how can you blame the customer for something that is fauly in the building hardware?
So long story short, if you want to be persecuted for something you are not guilty of, and if you want to be treated like a second class citizen, please stay at the Woodcliff Lake Hilton. They are stars at this!!
PS - I'm not even telling you about how their front desk made my husband 15 minutes late to our wedding because they couldn't handle the complicated check in/check out room transfer task.
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Anonymous on 02/06/2008:
Interesting story, I suspect the hotel may have its own version. To bad the wedding will have a few bad memories now. But in time you will forget about it. Thanks for sharing the info with us.
Principissa on 02/06/2008:
Yikes, that security person was a witch! I can see them taking care of the noise complaint, you were loud, you admit to being loud, but there was no excuse for that type of treatment. The remark to your fiance was totally uncalled for. As super said, and while I don't doubt you are telling the truth, the hotel will have some story of its own to tell. Good luck and I hope you many long years with your husband.
Hugh_Jorgen on 02/06/2008:
You were sleeping alone in the room, yet it was your wedding night? Hmmmmm....
yoke on 02/06/2008:
hugh, you caught that too!
Principissa on 02/06/2008:
LOL, I read right over that one! Good catch Hugh!
spiderman2 on 02/06/2008:
There are many things here that don't add up or make sense. I would love to hear the other side of this story.
One-Eyed Willie on 02/06/2008:
Your husband was 15 minutes to your wedding because he was having second thoughts on having to live with you for the rest of his life. Hilton puts out a good video that shows what your wedding night should be like
Aerocave on 02/06/2008:
Could it be that a part of the wedding party (while the bride was sleeping by herself) was making all the noise somewhere in the hotel or floor, and the security "witch" came to the room that was registered under the bride/grooms name...in other words, they came to the source? (not the source of the noise, but the source of the wedding party)...I too would like to hear the other side of the story on this...I would definitely expect a lot better treatment from a Hilton...but...are there other "important details" being left out? Just a thought...
Suusan B. on 02/06/2008:
Aerocave brings up some excellent points. Considering the tone of the original review I'd love to hear the Hilton's side of this one . . . . .
Anonymous on 02/06/2008:
Why does she keep referring to her husband as her 'fiance'? Strange.
Principissa on 02/06/2008:
cherp when we first got married it took me about a week to stop calling hubby my fiance and calling him my husband. I can't even begin to tell you how many forms I messed up when we first got married because I kept signing things with my maiden name.
Anonymous on 02/06/2008:
That could very well be it, but I still find it strange. It's one thing to say it while speaking, but another to write it. Also, it's repeated. I dunno, it just hits me weird.
Principissa on 02/06/2008:
I felt the same way, so I totally agree with you. Because there are some places where she refers to him as husband and the rest is fiance. The whole review is weird.
Anonymous on 02/06/2008:
Good points Hugh and cherpep... I smell a rat.
Anonymous on 02/06/2008:
"He then returned to the room to find his new wife balling her eyes out with a manager"
Shouldn't it have been the new husband she was.... oh, never mind
abcxgurl on 02/06/2008:
OK First off -- It's been less than a week since we're married, so please pardon that I haven't fully become accustomed to calling him my husband. Even after we were engaged it took me a while to adjust to calling him my Fiance as opposed to my Boyfriend.
Secondly -- I was alone in my room at this time because my husband dropped be off to sleep since I was tired, he had gone back outside to say goodnight to the other stragglers that were in the outside area
Lastly -- This outside area is designated for parties to go drink and have fun without compromising the comfort of your surrounding guests
As I typed this posted I was reliving the events that occurred, so of course it was in a hurried rush with emotions going overboard. Taking that into account I hope everyone has an open mind while reading this. Anyway this review was just simply as an FYI trying to prevent others from experiencing the same type of treatment, take what you'd like from it. I can't do anything about it if you think it's weird that I can't consistently refer to him my husband.
madconsumer on 02/06/2008:
I think she is mad cause her new hubby went back to the lounge and had a long chat with the 'waitress'.
there is more to this than we will ever hear.
hotel policy says, guests, of paying guests are all under the control of the paying guest. if the friends are out of hand, it is the paying guest that gets in trouble.
Aerocave on 02/06/2008:
madconsumer: You are right on...that's exactly what I was trying to say...(no, not the waitress part--although you my be on to something...)
abcxgurl on 02/07/2008:
If the guests were out of hand then that would be completely understandable and I would take fault. If you read the entire review you would see that I did say we were originally kicked out of the suite for making too much noise, so what am I exactly trying to cover up here? Had that been the case again the second time I would not be posting a complain. I have no problems fessing up to fault. I was only told too much noise was being made with no explanation of the source or what type of noise. And once again if you read the entire review you will see that I was told the complaints were due to the door jams, not because of my "loud" friends. And lastly, I was not paying for all of the rooms therefore I should not be the "paying guest" that gets into trouble. Thank you all for your cynical past time judgements. No wonder the Hilton manages to stay in business...
Principissa on 02/07/2008:
ABC the problem is, according to your review, you were in bed, alone, asleep, while the other guests and your husband were out in the party area outside. How do you know they weren't being loud? How do you know that someone didn't complain about them? You weren't there. Most hotels, no matter what chain, when they get a complaint about a guest will go to the room in question to let them know about the complaints. It doesn't matter if you were there or not, they clearly got a noise complaint about your guests, you were already complained about once, what did you want them to do, bring a box of chocolates? The more you respond the more things that you originally wrote don't add up. Yes the security guard could have handled the situation better, but honestly I would love to hear their side of the story.
abcxgurl on 02/07/2008:
Princ - I completely understand and want to set one thing straight. My issue is not that there was a complaint made, I'm not saying they made that part up. My issue is that I was never told what the second supposed complaint was about to begin with. I was awoken with someone screaming in my face telling me (specifically) to shut up. I asked several times what the complaint was about, and was told it was against my room. It was never stated that the complaints were against my guests. And if this was in fact the case, I would have gladly stepped in and asked everyone to disperse back to their rooms since the comfort of the others guests was still being compromised. I've been on the other side of the picture before with noisey neighbors, I understand how frustrating it can be.
I'm not sure why everyone is overlooking the fact that the morning manager told me the complaints were against the door jams to begin with, and not against any people making noise. I'm really not posting on this board to fight with anyone and don't think I should have to spend time defending myself. I admit that when I originally wrote this post perhaps I should've taken a more relaxed approach and explained things better instead of being emotional.
The only reason why I posted here to begin with was to voice my opinion on how poorly the situation as a whole was dealt with. And yes Princ, I would love to hear the hotels side of the story also. Considering they are in the service industry I just expected a bit more professionalism on their part.
chow on 02/10/2008:
Another lier in the forum, make up story to complain, not a very good lie either, got caught by member, ha ha.., why some people want to do that to businesses? may be she is from another hotel chain.
chow on 02/10/2008:
Try to behave yourself and considerate of other guests in the hotel before you complain about mistreatment, other guests need to have peace if you do not need one, I believe that make her mad about Hilton because they were asked to keep their noises down by management.
TLC29 on 02/11/2008:
don't play the race card. it makes me not believe the whole rest of your story.
Lee Rhoads on 02/20/2008:
This was very helpful for my future if ever she leaves this noisy dog of a fiance, er. husband I know to stay away from this crybaby. One day she will stay in a hotel and complain about noise in the middle of the night. Then she will see how her party ruined others stay.
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Advance Purchase--No Refund for Medical Reason!!!
Posted by
Last fall, I made an Advance Purchase Reservation for our family to visit my elderly parents near Washington, DC, over Thanksgiving. We had stayed at this Hilton a few times before and had no complaints. The Advance Purchase rate was not much better than the regular, but I thought we may as well save a few bucks, and had no idea we might need to cancel.
Then my husband got sick. Bad cough that kept him up all night, went on 2 long rounds of antibiotics over the next two months, & he just kept getting worse. He looked and sounded terrible, was pale & sweaty with that horrible cough and an ongoing low-grade fever. None of us had been able to get either the seasonal flu vaccine or the H1N1 vaccine from our GP or Pediatrician, and when he went to the doctor again for the fifth time, 2 days before our trip, she said it was dangerous for him to travel--she suspected he had H1N1 & needed to rest, and either way, he might be contagious. I thought of going without him, but she said it would be better for me to stay if I could, to keep a close eye on him. But I also thought, what if I get sick too, while traveling w/my 2 daughters, or get my 90-year-old parents sick? Not to mention all the folks in the airport, on the plane, in the hotel, at the restaurants, etc...
So I called Hilton Customer Service the day before we were to leave and said I needed to cancel & did not need a refund, only to change the trip due to illness, to the next holiday when we could travel as a family, which would have been Christmas (and we actually did stay there over that Christmas). They told me that I couldn't change the dates (OK, no problem), but of course I could expect a refund for medical reasons, & that all they needed was a letter from my husband's doctor concerning his condition & inability to travel.
More than three months later, after the doctor faxed the letter twice, rewrote it with more details & faxed twice again, after countless phone calls & emails from me, and after countless empty promises that they'd get back to me with an answer, they finally emailed me to say that because my husband had not been given a blood test confirming H1N1 or been HOSPITALIZED for it, that they couldn't refund me.
I asked them, what is the point of having an Advance Purchase Customer Service Department if they won't give a refund for MEDICAL REASONS? They wasted more money on employees' pay dealing with me, not to mention months of my frustrating time & theirs, just to end up turning me away from Hilton forever. I also asked them repeatedly for a main office or some higher authority I could appeal to, but they refused to give me further information.
I hope somewhere the Hilton managers are paying attention to my & others' complaints about their Advance Reservation Customer Service Department. I was completely ruded out by the process. It's a shame, because I was a Hilton Honors member, I liked that particular hotel & the staff there, & planned to stay in the Amsterdam Hilton this summer. But it sure makes you think twice about staying at a place when customer service doesn't care about spreading contagious diseases, huh?
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clutzycook on 03/21/2010:
This is why people purchase travel insurance. As far as them not refunding your money without proof of illness (hospitalization or blood test), that's standard procedure. How were they to know if you weren't telling the truth about illness and just had a doctor friend write you a note. Believe me, it's happened...
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Ran Out of Options, Please Help
Posted on
GREENBELT, MARYLAND -- Hello, I'm writing this based on an issue I am having with the hotel listed above. I made reservations on Saturday June 30 because I had a power outage at my house. Less than 30 mins after I arrived the hotels power went out. I waited for about another 30 mins and I requested my money back. The power outage caused financial hardship and if I had to sit in a hot dark room I would do it at home based on my circumstances.
After 45 minutes of back and forth with the front desk I was told I could only get 50% refund. I thought that was a bit unreasonable and I couldn't understand why the manager was being so rude. I took it as maybe she was just overwhelmed but I figured half was better than nothing. I went to go check out and was told the computers were down and to write down my email. I asked the front desk clerk how long would they be down because I didn't feel comfortable leaving with just my email joted and expect my refund. I was told it was no guarantee when they will be running but was promised a refund and email confirmation. I have been calling since Monday July 2 ( 9281053 ) and each day I am told they will refund me by the end of the day.
When I called on July 5 I was told my money was refunded on the 2nd, once I told her I just got off the phone with my bank and I actually had a copy of my statement in front of me she told me to email her a copy as proof (janice. email@example.com) I told her I would send it by the end of the next day. I called back that morning to get mr. Carter fax # and was told by someone else that faxing a statement wouldn't help because it takes 7-10 business days to show up.
I tried to explain that I already made arrangements with someone to look at my statement, she basically told me to call back in a week. I travel often and have stayed in many hotels and have never been so inconvenienced by a one night stay. I'm more frustrated at the fact that I had a coworker have the exact same issue at another hotel after 3 hours and had no problems recovering. $57 may not seem like much but I'm having a very hard time right now. And I would like to receive my refund in a timely matter. Please help, my reservation # was 3481066316
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Nohandle on 07/10/2012:
I'll side with the Hilton in one respect and only one. They had no way of knowing when their power would be restored anymore than you did at your home. They are dependent on power for computers, CC Machines and the like.
I agree completely the rest of your issue was totally mishandled. Once their power was restored your credit should have been processed immediately unless there was a problem with their server. That obviously happens sometimes with massive power outages. Lack of contact with you after the fact is inexcusable. Not following through is inexcusable as well.
trmn8r on 07/10/2012:
Electronic credits can take up to 2 weeks to show up from any company today, I have had it happen myself. It is the nature of the system used to process transactions. I would let this go for a few days even if you are stressed financially. If it has been queued to be processed, I doubt continuing to call will yield any change in the result.
Anonymous on 07/11/2012:
I agree with both comments, TRMN8R I understand that it takes up to two weeks but I have been told over and over that I would received an email confirmation/receipt once my refund was issued. Then only reason I don't believe the systems being down have anything to do with the delay is because I was told on the 5th that I was refunded on the 2nd. I'm not blaming the hotel for the outage, I just want what's owed to me. The post that I submitted is just the actual email that I've sent to corporate
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Earlier this week I posted the above photo on Facebook of my little corner-of-the-room sewing space. This is just that, a small corner in our guest room I claimed as mine... all mine. No kid toys, no junk mail, no half-done ripped out coloring pages... just pretty. AND, this "pretty" I'm talking about is the DIY kinda pretty; made up of thrift store finds, dumpster dives, and DIY projects... including the desk (which is really what this is all about). Before we get to the trash to treasure desk, let me explain!
- Mirror: $10 - Goodwill
- Clock: $1 - Garage Sale (and it works!)
- Glass Vases: FREE - Leftover wedding centerpiece items
- Chair: $25 ish in supplies - Read about this garbage rescue/DIY project HERE
- Pillow: FREE - Upcycle! Read about that one HERE
- Curtains: FREE - More DIY mojo on those HERE
- Desk: $40 - Thrift Store
- Sewing Machine: FREE - It was a gift if you're wondering :)
That's right. Even if we round up for things like tape and paint and supplies of the sort, this whole space was probably less than $100.
So where did I get the desk? In a tiny thrift store in a strip mall behind a Wendy's. How's that for glamorous? After being turned off by the looks of this particular thrift store, I finally went in one day and discovered a gem. Yes, the place was small and kinda crummy but it was also a food bank for our community (had no idea). All of their items were donations and all of their profits went to buy food for their pantry (which was also in the store). Anyone could come in and pick up peanut butter, bread, canned goods, etc... free of charge, no questions asked, at any time. How cool is that? I decided to stop by often to see if I could *ahem* do my part to help and purchase items. One day I found the desk.
I seriously looked twice, maybe 3 times, at the masking tape price sticker. Could it really be $40?! I asked to make sure. It was. I think I ran to pay and
like a psycho calmly asked the loading guys to put it in my vehicle.... like right now!
This picture actually makes it look in good shape... it was not. The veneer was lifting big time on the top. It was also chipped and missing in some places. There was a handle missing, some chunks of desk looked like they had been hacked off with a hammer, and it stunk like last years gym socks. But I saw the potential!
It took a week or so of glueing, sanding, filling, painting, and airing-out.
In fact, I did the desk along side my dresser. You can read about that adventure HERE. Here they are as good buddies in my garage. :) This is why I have given up hope of parking in there. The desk was in no condition to be stained... unlike the dresser. This sucker needed paint to have a second chance at life.
Here's a closeup of some of the wood filler I used on the front.
I used the same white homemade chalk paint I used on the Goodwill end tables too.
I had to fill the original hardware holes in the top drawers since I wanted to use glass knobs there. The original hardware required 2 holes, the glass knobs needed only one hole in the center. So I filled, sanded, and drilled new holes.
After it was all painted I decided to add a scaled-down version of my DIY Moroccan stencil on the sides since that is the first thing you see when you walk in the room.
So, I hope you like my "trash to treasure" desk and that you're inspired to try out that sketchy thrift store you always pass but never go in :)


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Mustela Vitamin Barrier Cream
Fragrance: genericVariationgenericVariation
Quantity: 1
Our customers rave about this cream that protects baby's delicate skin from diaper rash. Zinc oxide provides an actual barrier between your baby's skin and outside irritants, while Vitamins B5 and F reduce redness and encourage cell regeneration. Shea butter soothes irritation and softens the skin.See Full Details
Meets the following giggle Criteria:
BEST BASICS: everyday baby essentials
HEALTHY: made with safe or organic materials
the giggle criteria: We've narrowed down the choices by picking only the best products out there. In other words: if we sell it, we love it, and we think you will, too! Each year, we talk to tons of parents to find out what's most important to them when it comes to baby and kids products. The result? Every product we offer goes through a rigorous selection process and must meet at least three of the following criteria to be included in our assortment:
MaterialIncludes zinc oxide to prevent chafing, and shea butter, vitamin B5, and vitamin F to condition baby's skin
Weight1.94 ounces
AgeNewborn - 12 Months
Rated 4 out of 5 by 10 reviewers.
Rated 5 out of 5 by MOMMYtoLnA Works every time! This cream does exactly what is says it will do - a Barrier Cream that protects and soothes. It is also safe to use consistently. I used it as a protection cream practically every night for my daughter and she RARELY got diaper rashes! And when/if she did it was ALWAYS mild and she never reacted to them. It also lasts a long time!! It took me almost a year to go thru one tube! May 29, 2009
Rated 5 out of 5 by MamaBean clear tushie! I put a little dab of this on at the first sign of redness and he's been free of diaper rash for his (almost) 8 months. March 18, 2012
Rated 5 out of 5 by Chicagogal No Diaper Rash Yet! We use this every time we change our little one's diaper and he has yet to have any irritation from diaper rash. He's almost a month old and we have been using since he was born, and he goes through 12-15 diapers a day. I think those who did not like this product may not be using it frequently enough as this is meant to be a barrier and help PREVENT diaper rash. Although it's a little pricey, it's worth the money! We go through a tube about every 2-3 weeks - a little bit goes a long way. August 21, 2011
Rated 2 out of 5 by RDMom Others work better I tried the Mustela diaper cream but it did not work on my baby. It really did not help his diaper rash at all. It is not worth the money in my opinion. I do however love other Mustela products. March 14, 2011
Rated 1 out of 5 by Kristine don't bother I normally use another brand that we love and had this in my diaper bag. We went out of town and forgot to pack our old faithful so we resorted to using this for the weekend. What a mistake, don't bother with this diaper rash cream. It's very liquidy and it was as if the baby did not have a barier on. In fact he got a rash, it was as if we did not put anything on him. March 10, 2011
Rated 2 out of 5 by Violeta Not impressed I did not think this product made any difference on my daughter's bum. California Baby or powder worked better. March 10, 2011
Rated 5 out of 5 by dtnishikawa Worth every penny! Perfect for sensitive skin that needs protection from wetness...Great moisturizer! October 5, 2009
Rated 5 out of 5 by logillespie My favorite! This is the only barrier cream I have used on my babies! Worth spending a little extra for those little bottoms. October 5, 2009
(1 Question : 1 Answer)
See what people are asking, and maybe add some answers of your own.
1 answer
Cloth Diapers?
Q:Will this product stain, or be less affective if used with cloth diapers?
4 years, 6 months ago
Posted by(read all my Q&A)
A:Many of our customers use the Vitaman Barrier Cream with cloth diapers and have no staining issues. No need to worry!
4 years, 6 months ago
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text: 5 The best Mario Kart game on a hand held console!dragonlord | 08/01/2012 | See all dragonlord's reviews (442)Top 10 Reviewer Top 10 DVD Reviewer Number 1 Games Reviewer Top 10 Music Reviewer Top 100 Books Reviewer Top 100 Clothing Reviewer Mario Kart 7 brings back the coins that were used in the very first Mario Kart game on SNES which is now 20 years ago! By collecting the coins your cart goes faster and another intresting fact is the first eight racers are the same ones from Super Mario Kart on the SNES too which are Mario, Luigi, Peach, Donkey Kong, Toad, Bowser, Koopa Troopa and Yoshi. The 3D effect in Mario Kart 7 is excellent and I love the new hang glider sections and the underwater parts of the tracks are pretty cool too. You can use the L or X buttons to fire the weapons and we have got the fire flower at last! The other two new items are the Super Leaf which gives you a tail and you can attack the other drivers with it and the very rare Lucky Seven which equips you with seven different items simultaneously.You can steer your kart two different ways by using the stick or if you switch the game into cockfit view point by pressing the d-pad button upwards, you are able to steer when tilting your 3DS like Mario Kart on the Wii for intense racing fun. The new tracks are some of the best yet and I get to race the Kalimari Desert track from the classic N64 Mario Kart game at long last again. Another good reason for collecting the coins as you race around the different tracks by the way is that the more coins you have enables you to unlock new kart parts.Playing Mario Kart 7 is even more fun online or against a friend whom has the game on their 3DS too. Only Nintendo seem to be able to make games that are just as fun 20 years ago again and again, and that really shows how their games stand the test of time unlike many other games over the years.


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Well, I am going to split my blogging time. I find that I want to write more about climate change, but I don't want to do it here. I want to keep this blog's focus on energy consumption, so I have started a new weblog called The Lukewarmer's Way. Feel free to drop by and say hi.
Recent Posts
- The International Energy Outlook 2013 has been partially released
- Suntech down, solar not out
- Rodger dodger you old codger
- China's Coal Consumption Approaches Total of Rest of World
- The developing world outpaces the DOE's predictions… by a lot
- One country is doing it right regarding coal…
- Entering 2013 and Beyond
- Starting a New Blog About Climate Change
- Dangers of a Data Monoculture
- Recapitulation and Rededication
- It is when you combine the analysis of different data sources…
- Coal Trains to Coltrane
- Barack Obama's Second Term, Climate Change and Energy Consumption
- Go Vote!
- How Would Nate Silver View Energy Consumption?
Blog Stats
- 39,895 hits
- All Models Are Wrong
- Andrew Sullivan's 'The Dish'
- Bart Verheggen's 'My View on Climate Change'
- Bishop Hill
- Bit Tooth Energy
- Blackboard
- Brad DeLong
- Climate Audit
- Climate Progress
- Climate Science: Roger Pielke Sr.
- Climate, Etc.
- Collide-a-Scape
- Consumer Energy Report
- Dot Earth
- Energy, Security and Climate
- George Monbiot
- Kevin Drum
- Mark Lynas
- Master Resource
- Moneybox from Matthew Yglesias
- No Frakking Consensus
- Paul Krugman's 'The Conscience of a Liberal'
- Real Climate
- Richard Tol's Key Economic Sectors and Services
- Roger Pielke Jr.
- Scientific American's Earth and Environment
- The Air Vent
- The Oil Drum
- The Rational Optimist
- The Way Things Break
- Tim Worstall
- Watts Up With That
- Yale Forum on Climate Change and the Media
Comments and moderation policy
My Other Blog
Relevant Concepts
Report and Data, Energy Consumption in the Developing World 2030
Useful Websites


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You received 25 Likes. You're posting some good content. Great!May 18
andre, I've been blocked by kirstie for a couple days, which came as a complete shock to me, for posting a conflicting opinion or two on circlew's topic 'US market share....'. It really did come as a shock. I think it's heavy-handed. I've gotten PM's from people complaining about what a douchbag circlew is! LOL I told Kirstie just to delete me permanently. It's really ridiculous. I've enjoyed our banter. My email is email@example.com if you're ever compelled to drop a line. Thanks, BillMay 15


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Michael Schumacher will be back behind the wheel of an F1 car on May 19th when the German drives the historic Nurburgring Nordschleife circuit.
The seven-time World Champion retired from Formula One for the second time at the end of last season but remains with Mercedes in an ambassadorial role.
Schumacher will drive the team's 2011 F1 car, the W02, around the legendary German track next month as part of the build-up to this year's Nurburgring 24 Hours.
"I have a lot of fond memories of the Nurburgring and am really looking forward to giving fans and friends from my home town of Kerpen - which is quite close to the Nurburgring - something to remember as they see me drive by," he said.
"But it will be a fantastic experience for me too, driving along the Nordschleife in a state-of-the-art Formula One Silver Arrow, particularly in view of the fact that the Silver Arrow's legend began here.
"Posting a lap in a modern Silver Arrow on the most beautiful and most testing circuit in the world, what a brilliant mix - it's every motor racing driver's dream!"
Any reproduction, publication or redistribution of this material without the written agreement of 365 Media Group is strictly forbidden.


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By Melissa Quinn
For Kim Allen Kluge, a life working in music wasn't just a dream — it was his destiny.
As a child, the classically trained conductor played four instruments — piano, violin, French horn and organ — and, at a young age, realized music called to him from within.
Kluge, the critically acclaimed conductor of the Alexandria Symphony Orchestra, rings in his 25th year with the musical company this season. It's a career marked by immense success: he's written music for superstar musicians and Hollywood producers. And it's a career that's seen his early dreams fulfilled.
Born and raised in Madison, Wis., music was a way of life for Kluge and his five siblings. Each became familiar with treble clefs and B flats at an early age, and Kluge's passion and skill led him to the Oberlin Conservatory of Music in Ohio, where he was valedictorian.
"I always felt fortunate that I have had a life, a full life in music," he said.
He went on to pursue doctorate degrees in piano and conducting from the University of Maryland, ultimately receiving a conducting degree from the Accademia Musicale Chigiana in Siena, Italy — an achievement Kluge holds near and dear to his heart.
"That's probably where the most meaningful experience is," he said.
Kluge began working for the Alexandria Symphony Orchestra as a 28-year-old and has played a substantial role in the musical group's evolution with each piece he writes and conducts, according to former school board member Arthur Peabody.
"The orchestra is just magnificent, and over many years, [Kluge] has shown a strong commitment to constantly improving [it]," said Peabody, a longtime ASO supporter.
Kluge's musicians agree. It goes beyond his talent, said percussionist Al Merz, a 20-year veteran of the orchestra.
"His musical talent … is amazing, [and] he is a very strong kind of musical person," Merz said. "Virtually everybody who plays with him really enjoys it because of his enthusiasm."
And Kluge's work extends beyond the Port City. Through his work in the Washington, D.C., area, Kluge helped forge relationships with the National Gallery of Art, Smithsonian, and other prominent centers of culture and art in the region.
"We're privileged to work in this rich, cultural community where I have been able to work and do what I feel," he said. "I don't have to go to Hollywood for that."
Still, along with his East Coast duties, Kluge has seen success on the West Coast, writing music with his wife, Katherine, and Hollywood producer Barnet Bain.
"My inspiration comes from working with other people and collaborating," Kluge said. "When standing at the podium, the inspiration comes from musicians. It becomes the most amazing and glorious instance the world has even known."
Though the conductor's music spans the globe, Kluge made it a priority to work with Alexandria schools, creating a mentoring program that brings together ASO and young musicians with a multi-arts curriculum.
"He is strongly committed to community outreach," Peabody said. "He always ensured that musicians in our public schools had opportunities with the orchestra."
In his next 20 years, Kluge hopes to emulate an initiative popularized by the conductor of the Los Angeles Orchestra, in which children from all socioeconomic backgrounds learn to play an instrument.
"All kids can make music and learn an instrument," he said. "Life is all about mentoring, whether you're an older sibling or grandparent or conductor or musician."
While Kluge's career continues to thrive, he recognizes the challenges a lifetime in the arts creates for others. He has watched as dollars for the arts have fallen away, even as the need remains the same.
"This is a great challenge and paradox," he said. "We need arts more than ever, and a lot of the arts are dying."
But Kluge and his wife have been fortunate, continuing to see success despite a difficult economic climate. He doesn't have to look any further than the local newspaper stand to read the accolades.
"In its power, Kluge's performance bore the hallmarks of the work of such mesmerizing conductors as Arthur Nikisch and … Leonard Bernstein," the Alexandria Journal praised.
"… Kluge has fashioned an ensemble with tremendous musical responsiveness, and every instrumental group … bears the mark of his intelligence and drive," the Washington Post hailed.
Intelligence and drive have been significant attributions to Kluge's success. As he creates melodies and compositions, the conductor seeks to find notes that resonate.
"When I write music, it has to somehow achieve — it has to resonate with my core convictions," he said. " I want it to be about connecting with people."
And Kluge hopes to continue creating music that resonates with audiences far and wide, starting in Alexandria.


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Even a small Side Swipe can be devastating. Blow 'em away with your hip look on the rails in New Era's 59FIFTY hat from DC. It features a flat bill, a small embroidered logo underneath the bill and an offset logo outline straddling two side panels. It's a smashing look.
- 85% Acrylic/15% Wool
- Flat bill
- Imported
- Quality embroidery
- Structured fit
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Special event items are produced by manufacturers only after the outcome of a game or event. These are advanced sale items and will ship immediately after they are received in our warehouse.
Manufacturer direct items are shipped directly from the manufacturer. These items are not available for international or expedited shipping.
Customized items can be personalized with options such as your name, your favorite number, and/or designs. Some options may be limited by league rules.


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Drawing inspiration from avant-garde European theater of the late '70s and early '80s, Miuccia Prada's latest collection takes a "much more intimate, introverted look into clothes." The Fall/Winter 2014 menswear collection makes use of light and transparent fabrics and knits, and focuses on mixing pop art prints with monochromatic outfits. Many women were featured in the show as well, wearing light leather dresses and long sheer skirts. Regarding the decision, Prada related, "I wanted women so I could say what I wanted to do with men, that you can't. The women were the accessories," adding quickly: "It's a joke, eh."
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Filed Under (Toyota Manuals) by admin on 26-10-2011
CARBURETOR (COROLLA) REMOVAL 1) Drain cooling system. Disconnect air intake hose. Disconnect emission control hoses from air cleaner. Remove air cleaner mounting bolt and wing nut. Remove air cleaner. 2) Disconnect accelerator cable. Disconnect throttle cable (A/T). Disconnect carburetor wiring connector. Disconnect emission control hoses and tag for installation. Disconnect fuel inlet hose. Remove 4 carburetor mounting nuts and No. 1 vacuum pipe. Remove carburetor. DISASSEMBLY Air Horn 1) Remove air cleaner setting bolt. Remove fuel pipe clamp, union, fuel pipe and gaskets. Remove vacuum hoses. Remove pump and pivot screw and pump arm with connecting link. Disconnect choke link and choke opener link. 2 Remove 8 air horn screws and number plate, fuel pipe support and wire clamps. Remove air horn from carburetor body. Disconnect wiring from solenoid valves. 3) Remove float pivot pin, float and needle valve assembly. Remove air horn gasket, needle valve seat and gasket, power piston retainer, power piston and spring. Remove pump plunger and boot. See Fig. 2.
Fig. 1: Exploded View of Aisan Carburetor Main Body (Corolla) Courtesy of Toyota Motor Sales, U.S.A., Inc. Fig. 2: Exploded View of Air Horn Assembly (Corolla) Courtesy of Toyota Motor Sales, U.S.A., Inc. Main Body 1) Remove solenoid valves from carburetor body. Remove stopper gasket. Disconnect throttle positioner links and remove bracket attaching bolts. Remove accelerator pump retainer gasket and remove pump discharge weight, long spring and discharge large ball. See Fig. 1. 2) Remove pump dampening spring. Using tweezers, remove plunger retainer and check ball. Disconnect throttle positioner link and throttle position levers, washer and spring. Remove primary and secondary main passage plugs and gaskets. Remove primary and secondary main jets and gaskets. 3) Remove auxiliary acceleration pump (AAP) housing, spring and diaphragm. Remove AAP inlet plug and check ball. Remove outlet plug, short spring and small ball. Remove primary and secondary small venturies. 4) Remove sight glass retainer, sight glass and "O" ring. Remove throttle lever return spring and back spring. Remove throttle lever and fast idle cam. 5) Disconnect link and remove secondary throttle valve diaphragm assembly and gasket. Remove throttle position switch and bracket. Remove 3 body-to-flange screws and vacuum passage screw. Separate body from flange. See Fig. 3. Remove washer from throttle valve shaft. Remove idle mixture adjusting screw and idle speed adjusting screw.


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City Confidential: Detroit A Co-ed's Secret Life DVD
Sale Price: $19.99
To Order by Phone Call 1-800-933-6249
- Additional Details
- Format: Closed-captioned, Color, DVD-Video, NTSC
- Rating: Not Rated
- Number of Discs: 1
- Run Time: 50 Minutes
- Region: Region 1
- Aspect Ratio: 1.33:1
- Language: English
- Studio: A&E Home Video
- DVD Release Date: November 7, 2001
Police, reporters and family members help tell the story of a student who got fatally caught up in her subject.
Detroit, Michigan is better known today for its crime problem than as the home of America's automotive industry. Since the '70s, the communities surrounding the city have grown rapidly as people have sought to leave violence and danger behind. Muggings and murder are expected on the evening news--in the city. But when the byline is the suburbs, people's heads turn.
Tina Biggars had recently moved back to the suburban town of Farmington Hills to be close to her family. A bright, pretty young woman, she was doing research on the health of prostitutes. CITY CONFIDENTIALTM reveals how she got caught up in the lives of her subjects and joined their ranks, all the while maintaining a double life as a devout Catholic student dedicated to her longtime boyfriend. And when she met a drifter named Ken Trachinda, it all unraveled.
Through interviews with Tina's friends, co-workers and the officers and attorneys who investigated and tried the case, DETROIT: A CO-ED'S SECRET LIFE offers an inside look at the case that stunned a city numbed to crime.


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Order in the next 5 hours 10 minutes and select next working day for delivery to mainland UK on Tuesday
The Scoop highchair is designed to grow with your child, and this insert is perfect for when they are small. It is easy to keep clean and slots easily into the main highchair. Winner of Practical Parenting Bronze Award 2010/2011 - Highchair, Mother & Baby Finalist 2010/2011 - Best Highchair.
This insert is the ideal addition for the brother max scoop highchair. it provides extra support for smaller children and offers extra comfort for all users.
These are exclusive customer reviews unless otherwise stated. Specifications of goods are subject to change.
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This product is available as a pre-order. This means that we do not currently have the item in stock but we are expecting it shortly. You can place an order for this product now your expected shipping date will be 25-12-2014
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The Winter Arts and Craft Show
January 25,26 & 27/ 2013 ��" Winter Arts & Crafts Show 2013
Location ��" Yuma County Fairgrounds, 2520 E. 32nd St. (in the Theatre Building), Yuma, AZ
Hours of Operation - Friday & Saturday, 1/25 & 1/26 ��" 9:00am-4:00pm, Sunday 1/27 ��" 10:00am ��" 3:00pm
Tables are still available, please visit the website or contact Tim Hanson for more information.
Admission free ��" During the show artists will demonstrate their art form so attendees can see how the items they sell are created.
Point of Contact-Tim Hanson, President (928) 329-8634
Mailing Address: Yuma Potpourri Artists, PO Box 25232, Yuma, AZ 85367
Vendor Info- http://www.yumapotpourriartists.org/registration.html
The Yuma Potpourri Artists is a non-profit group designed to promote the arts and encourage youth to explore their artistic talent. All of the proceeds from the organization's arts and crafts shows are donated to the Yuma libraries for the purchase of art related materials.
In an effort to continuously support artists, artisans and crafters in Yuma county, The Yuma Potpourri Artists also sponsors the "Open Crafts and Hobbies", Department H, and "Open Student Art", Department I, of the Yuma County Fair.
Sunday, 27 January, 2013
Contact:Timm Hanson
Phone: 928-329-8634
Website: Click to Visit
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Outdoor plant pots & plants
Wherever we are, plants make us happier. We have potted plants and durable pots in different sizes that you can place or hang up in your outdoor space, plus accessories to help you care for them. They'll add a touch of nature this summer and help you create a relaxing garden even in a limited space like a balcony.
Plants to decorate your garden
To help brighten up your garden or balcony, we've got a range of pots and plants to hang, balance and install around your outdoor space. Practical and attractive, our potted plants and plant pots come in a variety of styles, materials and colours. Some are made of hard-wearing galvanised steel for rust resistence. Hang a planter from a hook to display small potted plants in hanging baskets. Our rust-resistant watering can matches the style of other items in the range, so you can water your plants in style.
Plants and pots for a greener garden
Our selection of pots and plants include steel buckets and balcony holders. Or you might prefer our more modern plant pots and saucers, which provide plenty of room to hold your potted plants. For instant greenery, consider a set of our gorgeous plants with their bright, vibrant colours. And to liven up your window sills, balconies and fences, you could opt for a flower box, which can be suspended from a rail on a wall.


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Embraceable Cool Nights Ankle Pajama Pant Big Dot Amethyst
XXL Online Only!
Blushing Rosette dots on amethyst are colorful newcomers to the pajama party. Our ultra-comfy pant with slim, ankle-length leg is a fun partner for the matching print Sleep Cardigan.
- Embraceable pajamas are the softest, most luxurious in the world.
- Exclusive Cool Nights knit keeps you cool and dry, and retains its shape and silky drape after washing.
- Contoured waistband covers narrow, flat elastic. Fixed satin bow.
- Side-seam pockets.
- Slimmed, ankle-length leg.
- Inseam approximately 26.5".
- 93% Rayon, 7% Spandex. Machine wash. Imported.
We're so sorry: this item sold out sooner than expected. For an equally comfortable substitute, please call our Solution Experts at 1.866.768.7662. Or click on Soma Chat below for immediate assistance.


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What are you trying to do? You seem to have a PvE spec in PvP gear.... I'm going to assume you want PvE help and go from there.
Start by reading the Arms warrior guide on this forum. It will help you realize a few of your obvious mistakes. (Wrong meta, wrong gemming strategy, wrong professions, a few misspent talents) Otherwise, you really just need to gear yourself up. Run the daily for frosts and then keep going for triumphs. Make sure you do HHoL every day for a chance at that axe, which will hold you over to HToC5 drops an axe, which will hold you until you can get into PoS for a shot at the beheader which is your BiS until/if you start raiding.
If you honestly have no idea where to go with your warrior now, you really need to read the guides available here and elsewhere. Throwing up a hail mary in a help forum isn't the best way to understand your class.
P.S. One immediate thing that I can offer, drop axe spec for sword spec since you're using a sword.... Axes are best for arms but those points are wasted unless you have one. Also, ditch that point in unbridled wrath and use it to max out swords. That skill is just miserable for any spec.


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West Paw's hand-crafted dog beds are made in the USA and designed with your dog's total comfort in mind. Made with the finest material, highest quality and tender care, West Paw dog beds and dog mats are as beautiful as the Big Sky Country in where they are created.
Read Reviews
Perfect for older dogs
Easy On & Off
Soft Microsuede
Great for Travel
Machine Washable
Soft, No Bunch Edge
Eco-Friendly Fill
Soft Eco Fleece Pad
Earth Tone Colors


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Sumter Woman Arrested on Five Income Tax Charges
Columbia, SC (February 22, 2013) --- Friday, a Sumter County resident was arrested and charged with failure to file South Carolina income tax returns for a five year period.
According to investigators with the SC Department of Revenue, Rebecca Duncan, 58, failed to file tax returns for years 2006 through 2010. During this time, Duncan earned a gross income exceeding $500,000, and therefore has a state tax liability of approximately $24,000.
If convicted of the five charges, Duncan could face up to five years in prison and/or up to $50,000 in fines.
Duncan is currently being held at the Sumter-Lee Regional Detention Center and awaiting a bond hearing. The Sumter County Sheriff's Department assisted with the arrest.
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