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Disgusted By Deception by Ticket Master and LiveNation
Posted by
I am disgusted with the methods the Virginia Beach Amphitheater, LiveNation, and Ticket Master are using to deceive customers to make an extra buck.
Virginia Beach Amphitheater concerts are advertised on the Virginia Beach Amphitheater webpages on the LiveNation website and their tickets are sold through Ticket Master. I clicked on a link from the Virginia Beach Amphitheater's page on the LiveNation website. The link was highlighted by the offer for "Pre-Sale Concert Tickets and Concert Deals" for Fans of LiveNation. I wanted to see what offers were available for fans of LiveNation as I have received emails for several years now. I selected the link to see what specials were offered.
The next page showed a Kings of Leon Concert picture with buy tickets highlighted. I clicked on the picture to buy tickets to this concert. I was brought to the Kings of Leon Concert page.
The first choice for tickets on the Kings of Leon concert page is "General Tickets with Fast Pass". I chose this option believing I would be purchasing General admission tickets with a fast pass (Although I had no idea what fast pass was but thinking it was part of a deal for fans.).
On the next page I am greeted with the familiar search for tickets option. Under the search for tickets "Full Price Tickets" is shown. I chose to add 4 Full Price tickets at "Any Price". When I submit my request for 4 tickets, the next page shows: "Section: Gen Adm, Price Level 1, and General Admission Ticket, Type: Full Price Ticket". I select to accept this order. I paid for the ticket order on the next page.
After purchasing the tickets, I received the tickets by email. I went to check them for accuracy. When I opened the tickets and began reading, I found printed on these "tickets" is a message that these are NOT concert tickets. They are not general admission tickets. They are not tickets at all.
Instead they are special passes. Basically, they are a voucher to skip the line at a concert and a customer must purchase general admission tickets to go along with these.
There was nothing that was obvious that would have told me that this was not a ticket for the concert.
I emailed the customer service department immediately and asked for assistance. After not hearing anything for two days, I called the customer service number.
When I called the customer service number, I was told by the customer service representative that there was one place on one of the webpages that would give customers a hint that these were not general admission tickets, although everything else a customer sees on the webpages state "General Admission" or "Full Price Tickets". The customer service representative said that the one place a customer can see that these are not general admission concert tickets (Not Tickets All) is under a "see more" option on one of the pages to read the "fine print" and at the very bottom of the fine print, the very last thing, it says is "This is not a concert ticket". No where else did it say this in prominent view of the customer. Yet everywhere else it shows a general admission ticket or full price ticket title.
This is extremely deceptive and I explained this to the customer representative. I asked the representative for a refund because I was not going to use these passes as I thought they were tickets. He said there were no refunds.
The customer service representative forwarded me to a customer service manager who repeated the company's policy that there are no refunds.
In addition, the customer service manager stated that customers must select every link and read everything and it is up to the customer to be sure that they are not being deceived by LiveNation and Ticket Master. She went on the say that the Ticket Master website says "General Admission" Tickets on each page, next to each item the customer sees it, to help Ticket Master have an accurate head count. That is crazy. When completing a head count you count how many people purchased the items. This is completed through a database of purchasers, not through the text a customer reads on the website. What is stated on a website is for customers to view.
This is a very deceptive practice and The Virgina Beach Amphitheater, Live Nation, and Ticket Master are making money off of knowingly deceiving customers. Further, the fact that they know customers are being deceived and enacting a no refund policy is really criminal as it is deceptive and for customers it could mean a loss of funds.
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trp2hevn on 06/10/2010:
Wow. Thanks for the heads up on something like this. Maybe you could try filing a dispute with the credit card that you used. How much do passes like this go for?
goduke on 06/10/2010:
I will first of all state that I despise Ticketmaster and LiveNation probably more than I do BOA. I believe they have a monopoly on the market, and use it to gouge customers. I also believe they typically release tickets to scalpers (including their own scalping website) prior to sales to the general public.
That being said, anyone who has bought tickets before from them would have picked up on a couple of things. First, there's absolutely no way a venue like Virginia Beach Ampitheater is going to sell tix for $5 to any show. Those are ticket prices from the 1960's. Second, (and I did go through the motions), the "Please Note" section clearly declares that you are buying a pass to get to the front of the line and that you have to buy a separate ticket. Anytime a sales site says "Please Note," a savvy consumer is going to read it.
But it isn't abundantly clear. And I can guarantee you that Ticketmaster doesn't care if you are angry. Where else are you going to buy tickets to concerts?
Anonymous on 06/10/2010:
VB Amphitheater is overpriced and overrated.
Kozi2005 on 08/02/2010:
Amazing. The exact same thing just happened to me. I got an email with "special ticket pricing" from Live Nation and purchased 4 "tickets" to the August 1, 2010 Lilith concert in Hartford, CT. At the gate, they said "these aren't tickets" and told us we had to spend another $160.00 for tickets to be able to use these "Fast Lane" tickets. This was stated nowhere in the email, so I called Customer Service and got the same response. Sorry - not our problem. I just emailed them but don't expect much. To top it off, the parking attendant wouldn't return our $10 parking fee. I feel very duped!
viwalker on 08/04/2010:
An update to this discussion. Although the Virginia Beach Amphitheater, Live Nation, and Ticket Master continue to use deceptive practices to cheat people out of their money, and then refuse to help them when they are informed by the customer that the practice is deceptive, cheated customers do have some ways to get their funds back and respond to this type of unfair advertising. First, I called my credit card company (Chase) and spoke with someone in the customer service department. I was informed that they receive a lot of complaints regarding Ticket Master's unfair practices and Chase will not allow their customers to be treated so unfairly. If something is deceptive, such as Live Nation's and Ticket Master advertising and you have been a victim of this and cannot find resolution with Live Nation or Ticket Master, Chase Credit Cards will remove the charge and forfeit the funds from Ticket Master. Your credit card company may offer similar protections. Second, please consider writing your attorney Generals office, the Consumer Protection Agency, and the Better Business Bureau in your state and explain your experiences. These are a few groups that can push for some changes to protect others from these experiences.
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TicketMaster Offers No Help
Posted by
In August 19, 2009 I took my family to the Paul McCartney concert in Dallas, a long awaited event that my children (9 and 12 years-old) were very excited to be attending. I purchased 4 floor tickets. As was to be expected, it was very crowded. My 9 year old son had been the most excited of all to get to see Paul play. A lot of people brought their kids to the concert.
However, the pleasure was short lived. A couple seated behind us, drinking the whole time, took all the pleasure out of the event. When Paul started to play all the other kids were standing on their seats in order to see. My 9 year old son, who is only about 3-3/4 ft. tall, asked my permission to stand on his seat, and I let him. The woman behind us complained even though she was sitting directly behind me and to the left of my son. She and her boyfriend complained that they would get security. I took it upon myself to talk to security as well and was told it was okay for him to stand on his seat.
After a few minutes the woman went to get another beer and returned, followed by security. Without a word to me, security abruptly pointed to my son and made him sit down. He started crying, curled up in his seat and eventually cried himself to sleep. He missed the entire concert because of a very disagreeable drunk. This event security person took it upon himself to make my son sit down even though hundreds of kids remained standing on their seats throughout the performance and no security person approached them. I could not explain to my son why all the other kids were allowed to get up on their seats but not him. I was very uncomfortable having this couple directly behind me holding beer bottles in their hands for the remainder of the concert since they had been very hostile toward us from the moment they sat down.
The 'event security' had a communication problem since they did not even agree among themselves whether children should be allowed to stand on their seats. There was no general communication that controlled this situation and it was not applied equally throughout the audience. My point is, security handled this incorrectly, they should first have gotten my attention before abruptly correcting my son. Next, the correction should have been equally applied to all. We were singled out among many to be the exception to the rule and it was my whole family that suffered. What was to have been a high point in our vacation was turned into a disaster.
Now I'm requesting Ticketmaster to reimburse me for the price of only me and my son's tickets ($390.10). I feel it is only fair that I pay for my other son's and wife's tickets. I feel that TicketMaster, as the vendor providing the service should be responsible for this decision. I expect a contractor to be accountable for all subcontractors who render the services purchased. We were denied the right to enjoy the service provided even though others doing exactly the same thing were allowed to continue and enjoy the concert.
American Express has contacted TicketMaster several times and they have refused to give me a refund. They have even refused to a 3 way conference call with American Express and me, in order to resolve this issue.
Also, American Express does NOT protect their customers when they don't receive the services their customers pay for. I contacted their legal department on this issue, and I was basically told that they will not interfere with TicketMaster's decision.
Let this be a warning to those people that charge their concert tickets on American Express.
I should have charged the tickets on Visa, because I know they will protect their customers.
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SteveWiginowski on 01/31/2010:
This would be an issue with the security at the arena where the event was held. Your son and you had a seat, which you paid for. Ticketmaster can not control that your child is unable to see over people in front of him. Ticketmaster can also not control the people who are located around you.
ndrulez on 01/31/2010:
why didn't you switch seats with the people behind you? They would have upgraded 1 row and it would have been over. Sorry but I believe you'll never get your money back.
Skye on 01/31/2010:
Why should you get a refund?? You got the benefit of the concert. It may not have been the best conditions that you enjoyed, by you still got to hear the concert.
Anonymous on 01/31/2010:
Ticketmaster has nothing to do with this. Your beef is with arena security. I would probably be filing a suit against the arena AND the security. And before I left, made sure to accidentally trip the rude drunk. Or at the least, complained to security yourself about their drunken antics.
One more question: WHY didn't you or your husband trade seats with your son? Two of the drunks and 4 of ya'll would have left two seats he could have watched the show in...
Anonymous on 01/31/2010:
You're complaining about a concert that happened half a year a go? Anyway, I don't know why this complaint is about Ticketmaster. They just sell tickets. You should be writing this complaint about the jerks behind you. you can;t make everyone happy in the world. SOmeone has to make sacrifices, unfortunately it was at you and your son's expense. I'm sorry your son ended up having a lousy time, but there is really no one to blame here. The rules are the rules. Maybe you should blame Paul Mcartney for playing at that arena. If he never played there, you never would have bought the tickets and had a bad time. good grief. It happened 6 months a go. Get over it and let it go.
Anonymous on 02/01/2010:
While I believe the OP was excited to go to this concert, I'm having a tough time believing that a nine year old was excited about seeing someone whose career peaked twenty five years vefore he was born. I think the fact that he fell asleep in his seat says it all.
goduke on 02/01/2010:
The other kids may have been standing on their seats because no one was complaining about them. Aside from the potential liability issue of allowing kids to stand on chairs and possibly fall (you'd think that would be a concern), the venue is typically only going to have security deal with people when there is a complaint. That's just kind of how it goes. I myself am one of those "always stand up at concert" types of folks, but I can see why someone who paid a lot for a ticket would want to be able to see the whole show, and if someone in front of them is standing on a seat, it would be annoying. If I had kids who are young enough not to be able to see over folks, I'd probably think about getting seats off the floor, where the slope allows them to see over folks without blocking someone else's view.
goduke on 02/01/2010:
BTW...Ticketmaster is not the contractor. Ticketmaster is the subcontractor. The venue is the contractor of the event. They sub out the selling of the tix to Ticketmaster.
Inat on 02/01/2010:
I'm surprised the venue allowed beer bottles - most don't. Did you think the 'drunks' were going to hit you with them? Anyway, I would have just traded seats with them... concerts suck, to be honest - especially the cheap tickets. I'll only go if I can get the best seats aboce general admissions
Anonymous on 02/01/2010:
Inat, our local amphitheater sells beer in bottles, they are just plastic ones.
PepperElf on 02/01/2010:
I don't know about locally, but when I was in Virginia beach I know the local amphitheater sold beer in plastic cups.
I know cos they don't actually pay the beer-servers at the concession stand. instead, organizations volunteer to man the stations & a percentage of the proceeds goes to your organization.
I still remember the rules...
no more than 2 beers a person, none for anyone who looks drunk, water bottles caps are removed before handing them over (so they don't litter the lawn with the caps), signs to look for with fake IDs etc.
personally, I wouldn't want to be drinking during a concert ... except maybe a jimmy buffet one. I'm usually there to hear the music not to drink overpriced crap beer
goduke on 02/01/2010:
Actually, Pepper, most of the drinking at Buffett events is before the concert......
redmx3racer on 02/01/2010:
All I can say is I would not be very happy if I had my view blocked by having someone, kid or adult, standing on a chair in front of me.
At best Security should have made the other "chair standers" sit down.
PepperElf on 02/01/2010:
hmm. don't sure if id want to be drunk before he came on stage cos he does a long show.
story was that in the va beach concert he didn't want to stop playing, having too much fun
but the cops showed up I guess and asked him to stop cos the law prohibits concerts after 2300. (poo!)
goduke on 02/01/2010:
His shows nowadays are only a couple of hours. Jimmy's getting up there in entertainer years. Still does a pretty good show, though. He's in Florida and SC this month.
FlShopper on 02/01/2010:
You DID receive the services for which you paid Ticketmaster. You got the tickets and you went to the concert. They have no reason to issue a refund for any of the tickets.
Your beef is with the arena/security personnel. If you feel you should be reimbursed, speak to them about it.
Anonymous on 02/01/2010:
Ken, I have to disagree. I have a 16 year old daughter who has been rocking to Eric Clapton and Genesis/Phil Collins since she was 3-4 years old. Good music, or well our perception of it, is timeless.
goduke on 02/01/2010:
Can you really rock to Phil Collins?
Anonymous on 02/01/2010:
Anonymous on 02/01/2010:
I saw genesis in the 80's. It was a yawner from the word go but then took an ugly turn when Phil Collins took off his shirt and started jiggling his man-boobs across stage. Take a look at me now -- I don't think so Buster.
MissMarple, When you say 'No' do you really mean 'Yes'?
Anonymous on 02/01/2010:
Well, we like them lol. And rocking is relative. Perhaps I should have said jammin. The point is, young children don't always like only Britney Spears or Backstreet Boys.
Anonymous on 02/01/2010:
People still listen to Britney Spears?
jktshff1 on 02/01/2010:
+10 mm on both comments
Anonymous on 02/01/2010:
Stew, would you like it NOW? And, I'm not talking about Phil Collins, pumpkin.
Anonymous on 02/01/2010:
I might use Phil Collins music to clean with, but to rock out to? *thinks*
Not so much.
*vomits to Britney Spears* I didn't like her even when she was popular.
Buttcrack Boys... the only boy band for me was New Kids on the Block. :-)
goduke on 02/01/2010:
If you want to rock, listen to Cheap Trick. That's rock.
Anonymous on 02/01/2010:
LS, there is a huge difference in attention span between a 16 year old and a nine year old. To a nine year old, great rock music is Phineas and Ferb singing Chicka-chicka-boom
Anonymous on 02/01/2010:
When I was 9, my parents took me to the opera and to ballets and symphonies. I was really into all of it and could sit through it with no problems
Anonymous on 02/01/2010:
Ken, you missed the part where I said my daughter is NOW 16, but has listened to that music since she was a toddler. We took our 20 year old to see Billy Ray Cyrus when she was 5, her favorite at the time, and she had a blast.
Her attention span was just fine for that whole show, even when she got to meet him. THEN she turned shy, but still met him.
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Horrible Customer Service and Bad Policy
Posted on
ST. LOUIS, MISSOURI -- I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get supervisor Josue CYS844, he is just as rude as the first associate, I believe his name is Julio. They will not refund any orders I placed, even though I have been a loyal customer for years and placed tons of orders. This particular show was purchased 72 hours ago and is not until December. They basically laughed at me and say they do not own the tickets, even though on my CC statement it says Ticketmaster right by the charge. This is not only a matter of them being rude, but also a matter of them standing behind a bad policy to take advantage of their customers.
I want a personal apology and I want my refund as requested.
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Issued Tickets Not Seats Purchased
Posted by
BALTIMORE, MARYLAND -- I purchased my tickets on line and received them the same way. I had never been in this concert hall (Myerhoff) before. The location of the seats (alphanumeric) on the issued tickets was unclear. The on-line illustration of the location of the seats to be selected was nothing like the actual layout of the hall. The seats were to be mid way back on the main floor to the left of the left hand aisle. I found we were seated to the right of the left hand aisle further back in the balcony. This was unsatisfactory. I could not rectify the problem at the time of the concert. The upset over this situation impaired my enjoyment of the concert.
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When you are a monopoly, you don't have to care about service
Posted by
So I'm travelling in the next few weeks, and decided to grab a game to watch one of my favorite teams. Since Ticketmaster is the only game in town, had to deal with the service fees and got a ticket. Came in the mail today, and they sent me the wrong tickets (they sent me an $8 ticket when I bought a $50 ticket).
So I called Ticketmaster customer service. It gave me the option to take the customer service survey after the call, so I took them up on it, and was told just to hang on after the call ended.
After about 5 minutes on hold, the on hold music stopped, I received the little musical tone letting me know that I was being routed to an agent, and I hit dead air. I said "hello" several times, sat for a few seconds, said "hello" a few more times, sat there, and after about 90 seconds, an agent came on and said "hello." A bit annoyed by this time, I explained that I had purchased a seat in section 218, row x, seat y, and received a ticket in section 254, row x, seat y. Her response? "OK." I said, "You guys sent me the wrong tickets." Her response, "oh." Said I, "I need you to get me the correct tickets." Her response, "oh, OK."
At each point when I stated a piece of information she said, "huh, what was that." I'm not sure if she was distracted, or if we had a bad phone connection, or if she was operating from home on VoIP (lots of places do that), but it was just not a good experience. She never once said "I'm really sorry we sent you the wrong tickets." And then when I asked if they can send me a replacement ticket (event isn't for 3 weeks), she said they could only send the email ticket. Finally, when the call was done and I was going to be able to take the survey, she refused to end the call by hanging up so that the survey would be triggered. I finally hung up.
While I applaud Ticketmaster for keeping their customer service within the US, it would seem that they feel being a monopoly means they really don't have to worry about the customer experience. And the sad fact is that they are right. If I want to buy concert tickets I have to use Ticketmaster (or their counterpart Live Nation).
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Anonymous on 08/28/2010:
Good review, Goduke. Sounds like they really don't care at all about the customer.
raven2010 on 08/28/2010:
Wow...I am amazed they turned such a simple thing to fix into such a mess
goduke on 08/28/2010:
I'm pretty sure their view is "if you don't like the service, what are you going to do about it?" The only choice is to not go to concerts/shows/games, and I really don't like that option.
Anonymous on 08/28/2010:
(VH) Goduke, I have a friend who has had similar experiences with Ticketmaster and he hates them he also said the Customer service is horrendous.
FlShopper on 08/28/2010:
I agree with all the above. I hate that they're such a monopoly.
Buddy01 on 08/28/2010:
My favorite team advertises the use of StubHub, a site where fans of sports teams, concerts, etc. sell their extra tickets. Perhaps it is an option for those who don't want to go through ticket master.
goduke on 08/28/2010:
Unfortunately, StubHub is only a reseller site, and you usually pay a marked up price.
Venice09 on 08/28/2010:
It sounds like you woke her up. I hope you at least got the right tickets.
Anonymous on 08/28/2010:
wow I'm surprised you were able to get a hold of anyone at Ticketmaster at all, or even get the problem resolved! Id count your blessings, LOL.
Alain on 08/29/2010:
No competition results in lousy service.
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Won't help find owner of lost tickets
Posted by
I found some concerts tickets today and was hoping to re-unite them with their owner. I contacted Ticketmaster by phone and explained the situation and they said they were unable to help me. Now we all know that a simple search of the barcode on the ticket would have revealed the owner's information. I did not even want the information, they could have contacted them and given them my phone number.
Their only suggestion was to mail them the tickets! Right............
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Anonymous on 04/14/2011:
Maybe the owner of the tickets will look for them wherever you found them at.
Anonymous on 04/14/2011:
Good for you for trying to find the owner. Nicole has a good suggestion. Maybe take the tickets back to where you found them.
ticia232 on 04/14/2011:
Ummmm, no it (the barcode)wouldn't. I have bought tickets with cash from Ticketmaster locations many times and I have never been asked for any personal information. If I lose the tickets it is my fault.
I do applaud your efforts about finding who lost them, and I agree with the others to go back to location and see if anyone is looking for them.
Venice09 on 04/14/2011:
I think they could have at least tried to find the owner. Chances are the tickets were charged. The last thing I would do is mail them back.
ticia232 on 04/15/2011:
With what Venice? The last 4 numbers? There is no code on the tickets that can tell who bought them. That is why scalpers thrive in their business.
Anonymous on 04/15/2011:
About 2 weeks ago, I found a Visa card on the ground at the gas pump. Guess what I did? I took it inside and gave it to the cashier. I didn't keep it and call Visa to say that I found this card and can you please tell me who's it is. I did this because I thought that the person who lost it may just come back to look for it.
You should have done the same thing.
momsey on 04/15/2011:
I don't know that a simple search of the barcode will reveal the owner of the ticket. Is that true?
Since tickets change hands frequently, if it WAS possible to search by barcode, you might not be finding the rightful owner of those tickets.
Mrs.Cole on 04/15/2011:
That was nice of you!!... So many people wouldn't of even tried to find the owner. Where did you find them?
I would of thought the same thing, I always preorder tickets, so I would of thought the tickets were traceable also.
PepperElf on 04/29/2011:
they probably cannot give you the information for several reasons.
1) They can't give out personal information like that. You're not law enforcement.
If they give you the information and you do something to the owners, they will be liable for the damages. They don't trust you.
That's too much of a gamble.
2) The owners can also have their tickets reprinted.
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Entertainment Rewards Rip Off
Posted by
BOSTON, MASSACHUSETTS -- I am a regular customer of Ticketmaster. Unfortunately I ended up filling out a survey concerning Entertainment Rewards after purchasing a ticket from Ticketmaster.
I have been receiving a 9$ charge to my credit card each month and I learned that it was from Entertainment Rewards. Other than filling out a survey through Ticketmaster, I have never heard of or used Entertainment Rewards. I didn't even know I had a password to login to Entertainment Rewards. Once I learned that it was a rip off I immediately canceled my account which I did not know existed.
I have been charged 9$ every month starting from June 08. From my point of view this reduces Ticketmaster's accountability. I do not know where Entertainment received my credit card information from. I am extremely disappointed.
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Anonymous on 01/18/2009:
I think you meant to say it reduces Ticketmaster's credibility, rather than accountability. From the sounds of it, they gave your personal information to this Rewards program, which makes Ticketmaster very much accountable.
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Purchasing Tickets Online
Posted on
CALIFORNIA -- I am an avid concert goer. I purchase tickets for up to 20 events a year. I am also a computer owner with an internet account. So, when Ticketmaster opened their online ticket service, I was excited about the possibility of not having to fight the phone lines or wait in line to purchase my tickets, I could do it all from my home. Well, that was until two weeks ago when I attempted to purchase tickets through their internet presale arrangement.
I had had problems trying to get tickets through their online service before. The usual things, server too busy, cannot process order, etc. But, this time, I actually got to the page where the tickets have been reserved and you have 5 minutes, or so the page says, to complete the transaction. The problem is, I was never able to complete the transaction. Their online servers lost my connection, so I lost my tickets. This happened twice within 10 minutes of each other. The fact that I was on a computer that had a T1 line (this is a very very fast internet connnection, much faster than DSL), did not seem to make any difference.
After my experience, I contacted Ticketmaster, to see if I could get some assistance. After being shuffled back and forth from phone centers in Orlando and California, and being put on hold for over an hour and a half, I finally got in touch with a Customer Service Manager. I explained what had happened and her answer was, "Sorry, there is nothing we can do."
So, I took the matter all the way to the CEO. He never returned my call.
Needless to say, I would warn anyone and everyone from Ticketmaster's Online service if your intent is to get good seating for a show that you expect to sell out quickly, or if you have a internet connection speed that is lower than DSL. I would also warn you from trying to get any decent customer service from them if you have any problems. They are completely inept from top to bottom. It is no wonder that their stock price is in the pits.
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Anonymous on 05/12/2001:
I am very unhappy with the service I have received from TicketMaster.
I purchased tickets for the MXPX concert in Phildelphia for 2 pm, May 13th
I used the automated phone ordering service.
First, I requested the tickets to be mailed to me, regular mail.
When I had not received them, 3 days before the concert, I called customer service.
I was informed that the tickets had not been mailed out yet, and that
I would have to pick them up at the box office. I gave my daughter's
name, since she would be the one to pick up the tickets, although
I had paid for them with my credit card.
I then went to the web site, to print out a copy of the information
so she would have a "hard copy" of the information to take with her.
It is then that I discover that the ticket says it is for the 8:00 PM show
not the 2:00 pm, I had requested. I NEVER asked for the 8:00 show.
After listening to a busy signal for 2 hours, trying to reach the customer
service department, the person I spoke to told me that my tickets
had indeed been mailed out, and that a lost ticket voucher had been
made. That there was nothing she could due to change the time,
even though there were still tickets for the 2:00 show available.
She repeated over and over that the automated system verifies the time
of the concert 3 times. YES, and 3 times I verified it was the 2:00 show I was buying.
I then spoke to the supervisor, "Doug" and he gave me the same line.
Both insinuating that it was ME who made the error and not their system.
This is totally unacceptable. I am not the one who made the error, they did.
It is their responsibility to correct the mistake. The only answer they could
give me was to purchase tickets for the 2:00 show, thus paying DOUBLE for the 3 tickets.
Not an option.
I am very sorry that their employees will not make the effort to
make their customers satified, instead of vertually calling me a liar!
Never again, TicketMaster!!!
Anonymous on 03/10/2002:
I have also had problems with Ticketmaster. My son purchased online tickets for a concert. He was taking his grandfather to see Buddy Guy. He came down with the flu and had a fever of 101. I called Ticketmaster and asked if Grandpa could pickup his own ticket and go since my son was ill.
The first person was nice enough and said no, but that I could talk to her supervisor.Then she put us on hold while she found her suprvisor.After 45 minutes on hold someone came on and said only a person with the same last name as my son could pick up the tickets with ID. I asked if I could give her my Dad's license # and then he could pick it up.
The answer was sorry no & no refund either if they didn't go.
So my sick son had to go and in the process contaminate an entire audience plus his 71 year old Grandpa.
Ticketmaster couldn't care less about the consumer. They have every venue in our area under their thumb.
Remember when Pearl Jam tried to stand up to them and only play small venues?
Maybe we should take a lesson from them and only support non Ticketmaster venues if there is any such thing.
Can you say MONOPOLY?
bttrcup9 on 04/29/2008:
My husband and I purchased tickets for a Toby Keith concert and requested they be mailed to our home. The tickets never came and we ended up missing the concert. When I called Ticketmaster to find out where the tickets were, they told us that we should have gone and picked them up from the will call. I don't think so. We bought those tickets 6 weeks in advance and they had PLENTY of time to mail them. Had we actually received the tickets, the day of the concert would not have gone by. They would not issue a refund. We ended up disputing the charge with MasterCard and the credit card company issued us a credit. We are not at all happy with TicketMaster.
Helix on 01/18/2009:
Well I got ripped off by Entertainment Rewards because of filling out a stupid survey through Ticketmaster! I am quite doubtful that Ticketmaster shares our payment information with third parties
Anonymous on 09/15/2009:
Personally, I use either online printing or will call. Mailed tickets can get lost in transit and no you do not get a refund. If your tickets were not there 48 hours before the show, you should have called.
viwalker on 06/10/2010:
I am disgusted with the methods the Virginia Beach Amphitheater, LiveNation, and Ticket Master are using to deceive customers to make an extra buck.
Virginia Beach Amphitheater concerts are advertised on the Virginia Beach Amphitheater webpages on the LiveNation website and their tickets are sold through Ticket Master. I clicked on a link from the Virginia Beach Amphitheater's page on the LiveNation website. The link was highlighted by the offer for "Pre-Sale Concert Tickets and Concert Deals" for Fans of LiveNation. I wanted to see what offers were available for fans of LiveNation as I have received emails for several years now and have remained a faithful fan of their concerts. I selected the link to see what specials were offered.
The next page showed a Kings of Leon Concert picture with buy tickets highlighted. I clicked on the picture to buy tickets to this concert. I was brought to the Kings of Leon Concert page.
The first choice for tickets on the Kings of Leon concert page is "General Tickets with Fast Pass". I chose this option believing I would be purchasing General admission tickets with a fast pass (Although I had no idea what fast pass was but thinking it was part of a deal for fans.). On the next page I am greeted with the familiar search for tickets option. Under the search for tickets "Full Price Tickets" is shown. I chose to add 4 Full Price tickets at "Any Price". When I submit my request for 4 tickets, the next page shows: "Section: Gen Adm, Price Level 1, and General Admission Ticket, Type: Full Price Ticket". I select to accept this order. I paid for the ticket order on the next page.
After purchasing the tickets, I received the tickets by email. I went to check them for accuracy. When I opened the tickets and began reading I found printed on these "tickets" is a message that these are NOT concert tickets. They are not general admission tickets.
Instead they are special passes. Basically, they are a voucher to skip the line at a concert and a customer must purchase General admission tickets to go along with these.
There was nothing that was obvious that would have told me that this was not a ticket for the concert.
I emailed the customer service department immediately and asked for assistance. After not hearing anything for two days, I called the customer service number.
When I called the customer service number, I was told that was one place on one of the webpages that would give customers a hint that these were not General Admission tickets although everything else a customer sees on the webpages state "General Admission". The customer service representative said that the one place can see that these are not general admission concert tickets is under a "see more" option on one of the pages to read the "fine print" and at the very bottom of the fine print, the very last thing, it says is "This is not a concert ticket". No where else did it say this. Yet everywhere else it shows a General Admission ticket title.
This is extremely deceptive and I explained this to the customer representative. I asked the representative for a refund because I was not going to use these passes as I thought they were tickets. He said there were no refunds.
The customer service representative forwarded me to a customer service manager who said that there are no refunds.
In addition, she stated that customers must select every link and read everything and it is up to the customer to be sure that they are not being deceived by LiveNation and Ticket Master. She went on the say that the Ticket Master website says "General Admission" Tickets on each page, next to each item the customer sees it, to help Ticket Master have an accurate head count. That is crazy. When completing a head count you count how many people purchased the items. What is stated on a website is for customers to view. This is a very deceptive practice and The Virgina Beach Amphitheater, Live Nation, and Ticket Master are making money off of knowingly deceiving customers.
Anonymous on 06/10/2010:
I had no problems with getting my tickets mailed to me in time. I paid the extra $18 or so to have them mailed within 72-hrs. UPS had them at my door in 48-hrs. I used the UPS on-line package tracking system to follow them and ensure they arrived on time. No problems on my part. I wish you all better luck the next time around!
RGA on 04/12/2013:
Two separate attempts to purchase les Mis tickets online stalled by corrupt / frozen web page while insolently displaying "working on your order, do not leave page.........".
Attempt to access "contact us" equally circular and frustrating. Recommend to anyone they avoid purchasing though Ticketmaster.
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Cancelled Concert
Posted by
PHOENIX, ARIZONA -- Just an FYI! When you purchase tickets from Ticketmaster.com and the entertainer has to cancel the concert, the consumer takes a $6.10 loss from their purchase and it is not refunded with the ticket costs. Reason: They delivered the ticket! If you were to multiply that by each order, say 20,000... that would mean that Ticketmaster still gets $122,000.00 of non-refunded fees for those orders! I think that is outrageous!
The tickets are delivered via automated email and printed from my computer and printer. I think the entertainer should eat the processing fees!
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Anonymous on 11/25/2007:
Nice to be a monopoly isn't it? Can do and charge whatever they want and no one can do anything about it.
Sparticus on 11/25/2007:
I knew we should have all banded together with Pearl Jam back in the 90's boycotting Ticketmaster... They lived on... and so did their fee structure...
I used to get season basketball tickets for the Bulls, it was amazing how much money you could save buying the tickets directly from the box office versus buying online through Ticketmaster. Complete ripoff.
GothicSmurf on 11/25/2007:
That's why I rarely use TicketB@stard. If the concert is cancelled, postponed, etc the person is charged all kinds of convience fees. It sucks, I have to drive 20 miles, park in the middle of downtown, walk through the mall and find you in a little itty bitty corner and it's convient for me? How? I usually try and hit the venue or the artist straight. It really sucks when I buy two tickets and the "fees" add up to almost the price of a 3rd ticket.
killerklown on 11/25/2007:
Another reason live music sucks.
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Posted by
MARIETTA, GEORGIA -- I presented a new prescription to the gentleman behind the counter at store 0122 and informed him I was self pay. In other words, I have no insurance. The prescription was for 90 pills and 3 refills. I asked the gentleman if he could price that for me and was told it would be 26.95. Because I had just given him a new prescription with 90 pills clearly written on it I assumed he was giving me a price for the 90 pill prescription. When I got home I noticed that there were only 30 pills with 5 refills but I still paid 26.95.
I called the Pharmacy to verify the Rx was for 90 pills with refills. They confirmed that for me but still never explained why they only gave me 30 pills and the quote they give was for the 30 instead of the 90 as the prescription was written. I informed that their competition across the street, Kroger filled the same prescription for me for 9.17. A 90 pill Rx with them has always been 27.51. Then I was informed that I could not bring the Rx back per Federal law and that they would be happy to transfer the Rx to Kroger. Are you kidding?
I presented a new Rx to you with 90 clearly written in it. You quoted 26.95 and so I assumed that was for 90 pills. It was cheaper than Kroger and so I said OK. Never again! I'll not go back to Publix's to have another Rx filled. You charged me 3 times what the Kroger has charged me for years. I stopped at your pharmacy only because I buy my groceries there and thought I try to centralize my shopping and Rx needs. Who ever really takes their prescription bottles out of the bag before you leave the pharmacy? No one I know. Terrible customer service.
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Customer being towed
Posted by
TREASURE ISLAND, FLORIDA -- Today my wife and I did our usual routine. We went over to Treasure Island Publix and parked outside on the corner. We always bring our 2 greyhounds with us and take them across the street for a quick bathroom break. Then we go inside Publix to buy Sunday dinner. It takes no more than 10-15 minutes for the dogs to finish. When we turned around headed back to our car it was pulled out across the street by a towing company (Prestage Towing). The driver must have pounced on our car as soon as he saw us go across the street. I asked the tow driver to please stop and he said if I had $50.00 cash and could produce it in 5 minutes he would stop. I ran inside Publix and spoke with the general manager. She told me they paged my license # on the loud speaker and when no one responded she ordered the tow. I explained we shop there almost every Sunday and bring the dogs for over 3 years. I asked her if she could help because I didn't have the $50.00 cash plus we had the dogs. She would not. Our car was towed with all my keys and the water for the dogs. We were so upset we forgot everything in the car. We were stranded for over a half an hour getting a ride and then paying $155.00 to get our car out of the towing yard. We noticed the tow driver hiding behind a large bush embankment waiting for people like us with dogs to go across to the park. He calls the manager and tells her there is a car he has been watching for a while what should he do? They know were not in the store but they go through the protocol by calling out the license # to cover themselves. Again, we were outside tops 15 minutes and our car was already on the tow truck which means Prestege Towing jumped on it and the Publix manager would not listen to "great customers" at all. What a horrible experience. Can you help us by telling our story? Michael & Sharon Karahalis [snip](Bay News Nine On Your Side)
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frak on 08/12/2012:
Perhaps next time you should go inside first to let the manager know your plans (with the dogs). As long as they know you'll be in soon, maybe they won't mind.
L on 08/15/2012:
Maybe bring your dogs to a park for a potty break before stopping to shop. Or one of you takes the dogs for a walk and the other goes into the store? Unfortunately, you were lucky for a long while before getting caught, but technically (not morally) you were in the wrong.
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For retail employees....5 things customers do that aggravate me.
Posted by
Lovin it
So I'm doing some shopping in Publix this morning just picking up some odds and ends when I see something that really bothered me. A little kid around the age of maybe 4 or 5 was playing in the aisle and accidentally knocked some merchandise off the shelf onto the floor. The kid's mother sees this, grabs the child, and leaves the aisle to continue shopping, never bothering to even consider picking the stuff up off the floor that her kid just put there. Unbelievable. Just thought I would share, now onto my list.
5. Customer is just so important that they must do their entire register transaction while talking on their cell phone, never saying a word to the cashier. I especially hate when they take a pause from putting their items on the counter or delay paying because the phone conversation gets sticky or interesting.
4. Customer picks up an item off a shelf, looks at it, decides not to buy it, and puts it back any old place without any concern for those who have to pick up after them. Is it that difficult to put something back where you find it?
3. Customer makes a mess in the restroom. Its rude and its disgusting. Enough said.
2. Customer tries to buy cigarettes, but forgets ID. The cashier, in compliance with federal law, declines the sale, and the customer gives the cashier a hard time. People, if you look young and you want to buy cigarettes....you need to present ID, period. If you forget your ID, that is not the cashier's fault. Do not blame the help for your mistake.
1. Scum bag pays for his food order with food stamps. Right after proceeds to pay cash for a case of beer or carton of cigarettes. I will refrain from vulgarity, but that's the lowest form of retail scum I can think of. Like I would be completely embarrasssed and ashamed to do something like that. If anyone out there can rationalize doing this, please respond.
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Anonymous on 08/01/2010:
I try not to pay that much attention to other customers. Are you a Publix employee?
SaMoore on 08/01/2010:
As to #1... You asked for rationalization. I happen to know at least one individual whom receives food stamps for a legitimate disability. This person lives off of a stipend from disability and food stamps... This person paid their taxes for years and worked as long as was possible. Why should they not be able to make adult legal choices with the little cash they actually have? People qualify for food stamps for a variety of different reasons.
Helpful on 08/01/2010:
Informative. Good post Loving It.
Venice09 on 08/01/2010:
I was on your side one hundred percent until I read No. 1. It's not that I don't understand your feelings, but I lean more towards SaMoore's opinion on that one.
FlShopper on 08/01/2010:
I work in retail and there've been times when I refused to help a customer because she/he wouldn't get off the phone. we tell them to come back when they're ready. And I agree about the other stuff, too.
But I don't know about #1...if someone wants beer, and food stamps don't cover it, then what are they supposed to do? Why can't they buy beer? I don't understand what makes this person scum in your eyes.
Weedwhacked on 08/01/2010:
Should it be illegal for people who qualify for food stamps to drink beer or smoke? Have your state's representatives introduce a bill to make this a law. If not, don't worry about it, they're paying cash aren't they?
GenuineNerd on 08/01/2010:
That's why the USDA did away with paper food stamps...because some unscrupulous corner store owners would buy the food stamps for cash, usually 50-60 cents per dollar of food stamps. The cash was used for anything from soap and diapers to beer and cigarettes. Now, with the EBT cards, those same unscrupulous grocers are paying cash to the cardholders via the EBT terminals, and sending falsified information to the welfare/job and family services departments. And many of these corner stores do more business with alcoholic beverages and tobacco products than with food, and what little food they do carry is overpriced and possibly outdated. And there have been many such grocers who have been federally indicted for food stamp/EBT card fraud.
Anonymous on 08/01/2010:
I'm with Venice. I agreed with everyone of the first 4 but the last one the OP is way off base. Because a person is getting assistance means they aren't entitled to have a beer?? Should they also sell their car as that is a luxury item too? Should they be allowed to have cable tv or a tv at all? Come on, because someone receives monthly help does not prohibit them from enjoying an adult beverage. I suggest the OP rethinks this.
Clamshell on 10/14/2011:
To TheJudge.. shame shame shame.
Yeah, why should I, as a responsible tax paying citizen have to fund beer drinking, cable TV and free food - usually more expensive than I would buy on my budget.
Gov Give-aways are killing this country.
Sundrygal on 09/14/2014:
Did you ever stop to think that maybe someone might have given him the cash for the beer? Don't be so quick to judge ...
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Discriminated Against
Posted by
Anyas Mom
GREER, SOUTH CAROLINA -- In April 2006, I was living in Greer, SC and I've been a long-time Publix customer and was thrilled they were in SC as I was from FL. In April 2006 I went into the local Publix (located at 411 The Pkwy Greer, SC 29650-4522). Being a disabled individual, I had my Service Animal with me. Upon entering the store, we headed to the rear for the meat department. We were there for less than 1 minute when the Manager came running up to me asking if "that" was a seeing-eye dog. I stated No, this is a Service Animal. The response received from the manager was that I had to leave the store with "that" dog. I told him it was against the law for him to force me to leave, the manager then responded that he didn't know what the laws were but we had to leave, it was a violation of health laws. I was too shocked and stunned, went home and dialed the corporate office. After many calls, I was promised by upper-level executives that I would receive a letter in the mail along with a gift card. Nothing was ever received. I did complain further which only got me a phone call from some idiot that left a message for me, not leaving his name or phone number. That was it. I forgave Publix because of the way my former store manager had treated me, always with respect.
Everything had been going well until this past Thursday when I went into my local Publix store (6001 N Nebraska Ave Tampa, FL 33604-6855). You know, when a store manager listens and takes the side of an employee over a customer, there is a defnite problem there. I am on food stamps. I purchased a bakery item the night before only to return it the next morning (before 9 a. m.). Leaving my wallet at home and not thinking that would be a problem, I went to return this baker item. The Customer Service Manager was called because the person behind the desk was unsure of what to do (regarding my food stamp credit). The CSM tried to push another identical cake off on me and when I continued to tell her I didn't like it, I asked for the store manager - getting NO WHERE with her. This CSM spoke in whispers to the store manager before he arrived to speak with me. His mind was already made up against me. This was on Thursday, April 22, I phoned Publix on Friday, April 23 advised of my trouble and stated I would like a phone call back from either a district or regional manager. Publix is not slow to respond and now I am so very sorry that I didn't file an ADA complaint in 2006. The CSM made a huge ordeal of the fact that I am on food stamps which the manager did too. I will not and do not need to shop at Publix. Once again, I am so very sorry I did not file an ADA complaint when the first discrimination took place in 2006. Think before you shop at Publix!
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They Shorted Me 30 Pills I Was Due 6 Control Substance
Posted by
OCALA, FLORIDA -- All I will say is that someone in that pharmacy took 30 of my control substance pills. if you take control substance before you leave that store and pay for them have them count the pills in front of you, once you leave there isn't a dang thing you can do. Someone in that pharmacy took them maybe a little at a time and but they used me to get what they stole back into stock---I assume a inventory was coming. I don't care what the ones who didn't do it or believe me or not but I just know that someone in that place stole them and Publix has to monitor better. They will be caught and when they are I hope I get to hear about it, especially the ones who snickered at me when I complained. They were the rude ones and I really used to like them.
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Place Order for Calypso Crunch Cookies
Posted by
NORTH AUGUSTA, SOUTH CAROLINA -- I had place an order for Publix delicious calypso crunch cookies on 10/9/12 for a baby shower event for the following Friday. The order was place that day by a female employee. The following day there had been changes with my work schedule that wouldn't allow me to pick up the order.
I call Publix back Wednesday to see if I could move my order from Friday to Thursday. The employee was nice and he insured me that it wouldn't be a problem to move the order a day ahead. I arrived at Publix Thursday afternoon close to 5 because that's the time I had given to pick the order up. The male employee didn't take long at all to assist me. He look for my order and there was no order for my cookies!!!I was so hurt because I promise everyone I will bring these for the babyshower. What made my experience so amazing Mrs Collins and the male employee in the bakery area went way beyond to make sure I was happy before I left the store. They had both offer to bake the cookies plus had given me their secure apologies. I didn't want them to bake the cookies only because it would have taken an hour for them to be ready. They had these beautiful petite fours in the bakery. Mrs Collins offer me to taste one of them. They were really good. Mrs Collins prepare petite fours for me in a nice clear tray to take to the babyshower.
I would definitely return back to store because of great secure customer service.
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onlooker on 10/13/2012:
This is really nice to read. Thank you for sharing your experience.
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Selective Service for Customers
Posted by
LEESBURG, GEORGIA -- I purchased my groceries at the store and they didn't offer to carry out
them to my car. I notice every woman was offer to carry out their groceries.
I pay the same amount for my purchase as they do. What is it with these stores and service to male customers. I had to get loud and request assistance with my purchase. I finally had someone carry my purchase to my car. Does Publix have a rule not to assist male customers. I guess they need to post a sign that says male customer cannot have assistance in carry out their purchase.
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FoDaddy19 on 09/09/2012:
The Food Lion where I do most of my shopping, doesn't offer that service period. The Kroger I sometimes frequent will do it if you ask for it. Another local chain, Martins, pretty must makes it almost manditory, I have to tell them, I can handle the herclean task of carrying a gallon of milk out to my car myself.
I would have to guess that the Publix's stance on it, is that many men may see it as somewhat emasculating to have someone else carry their grocceries for them. I could easily be wrong though.
Suzy on 09/09/2012:
Unless you are obviously too handicapped and frail appearing to carry your own purchases, most stores assume most males are able to and prefer to carry their own purchases. As the first poster said, it is probably assumed that many men would be offended at the offer to carry their bags to the car. I don't think it's anything personally against helping males as well as females, it's just the general mind set that many people assume men not to need the help women do. Discriminating yes, but I don't think it's personal.
On the opposite side, I am a female, getting older but still very capable of doing my own lifting and carrying and don't need any help getting around. I find it annoying that it is always assumed that I need help getting my groceries out to the car, even when it is a small purchase and even more annoying that it is the mindset that because I am an older female I must need help. But I don't take it personally and just let them know that I don't need the help. One of these days I may find myself in a position where I do and in that case I will either ask for it or take them up on it gratefully if it is offered. But as long as I am able to get my items in the grocery cart then it should be assumed I can get them out as well so I don't expect to be pestered with offers to do it for me and they should wait to be asked to help me.
If you need help, continue to ask as you have done this time and I'm sure Publix and many other places will be happy to assist you with carrying your items to your vehicle.
andbran on 09/10/2012:
in this day and age if you want help you have to ask for it. anyone offering to help you are long gone. I am also an older female and I take out my own groceries. this includes 12 packs of soda and 24 count water.
madconsumer on 09/10/2012:
I agree, it does sound discriminatory to offer carry out service to ONLY female shoppers.
uhuh on 09/10/2012:
They don't just offer it to female customers - my father is always offered carryout service when he shops at Publix. My fiance also gets asked if he would like carryout at Publix. So perhaps it is your location or just your perception. Are you a regular at this location and frequently turn down the service? Because eventually, if they get to know you and you are always saying no, they will just stop asking.
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Don't Buy Eclairs
Posted by
HUDSON, FLORIDA -- Eclairs--Fake ingredients. Try the chocolate on top. It looks wonderful, however, it is fake chocolate. See for yourself! The eclairs look so good but they are made with the worst ingredients ever and you can taste it in the cream filling, the chocolate icing and supposedly cream topping. They charge a quality price, too bad they use such inferior low quality and unhealthy fake ingredients. Buyer beware, of synthetic, cheap and junk ingredients made to look and taste like real foods but really just taking your money and faking you out. Try one and see for yourself and you will see how we are being duped. Shame on you Publix. If we can't trust you, who can we trust?
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GenuineNerd on 04/04/2012:
Sometimes, bakery items at supermarkets are trucked in from commercial baking plants rather than made in-house...especially if the eclairs or other baked goods come in a plastic clamshell package. The preservatives and other "fake" ingredients are used for a longer shelf life.
trmn8r on 04/04/2012:
The founder of Publix had in-store donut shops back in the 1940's.
That said, your complaint does not surprise me. It is a bit of work and quality ingredients to make a good eclair - I've done it at pastry school.
I won't even buy them at my local bakery, which makes them in-house. As GN said, another issue is the preservatives. Excellent advice GN!
andbran on 04/04/2012:
I don't even think herseys is real chocolate anymore
old fart on 04/04/2012:
Hershey's should be labeled "chocolate flavored"...
FoDaddy19 on 04/05/2012:
"fake" ingredients? So these things are made of warm thoughts and good intentions? Sorry for being pedantic.
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Incompetent Employees/Pharmacist
Posted by
MIAMI, FLORIDA -- I dropped off my prescription the day before and they told me it would be ready the following morning. I went to pick it up at 4:00PM since I needed my insulin and my blood sugar was way out of control. After waiting for over 20 minutes since they were talking to another customer and the other 2 employees were just there ignoring the long line finally they tell me that only one of the prescription was ready, My insulin pen (that I needed STAT) was not ready and finally when they got around to it they told me I needed needles. I asked for the needles and I was informed that I needed a prescription. They should have told me that the night before. They had to call my doctor for a prescription. I could not wait any longer since my blood sugar was out of control. I left very upset and went to my doctor to get an insulin shot. This is not the first time I have problems with Publix at Lakes of the Meadows in Miami.
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Skye on 01/13/2012:
I think the op may have thought syringes came with the insulin, but that's just my guess.
Mrs. V on 01/13/2012:
Some Prefilled Insulin Pens come with the needles in the package. Most do not. The OP most likely thought, as Skye sugested, that this script did.
Anonymous on 01/13/2012:
I can see how this would be extremely aggravating. It is impossible for the pharmacist to know if you may already have a supply of syringes at home. It would have been nice if they had asked, though. Sometimes its just that one simple step that makes a difference between a satisfied or unhappy customer.
CowboyFan on 01/13/2012:
Buy syringes in bulk from canada without a prescription.
clutzycook on 01/13/2012:
With a disease like diabetes, it's important to get your scripts filled/refilled before you run out, otherwise you run the risk of having issues like this.
A1 Pharmacist on 06/08/2012:
You have reason to be upset but you should be upset with yourself not with the pharmacist. Pharmacists must follow the laws that govern their practice. This is just the way it is. I am really surprised that you were not educated by your physician as to what exactly you needed. If you did not understand what you were getting into you should always ask questions. The pharmacist probably thought that you had Syringes at home. Please, pharmacists cannot keep track of each patients inventory. This is your responsibility. Next time when you get a prescription, ask the doctor a few questions. He or she is not God. Do not be afraid of him or her
D on 02/14/2013:
You can purchase pen needles without a prescription, you just have to pay for them without insurance.
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Why I got out of retail...
Posted by
Lovin it
So my wife has been an assistant manager for Publix super markets for several years, so as you can imagine I've heard many good "human interest" stories that cause me to laugh and shake my head. The latest one however kind of got to me so I thought I'd share it with everyone just to provide for some entertainment value.
The Publix she works at closes at 10 pm each day. The employees are usually there cleaning up and whatnot until about 10:45 before everyone goes home. So on a night she was closing the store, this couple knocks on the glass doors at 10:25 pm asking if they could very quickly grab a gallon of milk because they were out. Mind you this wasn't 10:00 or 10:01, this was almost a solid half hour after business hours. So being a compassionate person, my wife allows them into the store to make their purchase. The couple then decides to go shopping as though the store was open! They are walking up and down the aisles taking their time and slowly adding items to their basket. This goes on for 10 minutes when finally my wife tells them they must check out because the staff is ready to leave for the night. Well apparently this didn't sit well with these two because today she gets called into the office because the couple had called corporate, informing them that they felt "rushed" and "underappreciated" as customers. Of course I don't know the exact details of what they told corporate, but I'm willing to bet they didn't tell them they were in the store a half hour after closing.
Now anyone who knows me knows hell would freeze over before I would allow a customer into my store after business hours, regardless of their needs(which is why I couldn't work in retail). But being a kind person, my wife takes things like this pretty hard. Like I don't think I'd even have the nerve to ask employees to let me into their store after hours, let alone take my time and on top of all of it complain about them! Not that its my business, but I really hope the company doesn't give these people a gift card and make them feel like they were in the right, but unfortunately that is probably what will happen.
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trp2hevn on 07/06/2010:
Yeah, I wouldn't have let them in either. I'm betting there was a convenience store in the area that sells milk.
PepperElf on 07/06/2010:
next time, the couple needs to be told "NO"
also keep in mind, that the "customer" who wants to be let in after hours isn't always a customer. sometimes they're people looking at robbing the store.
or sometimes... as you now know ... they'll act like it's their god-given right to shop when you're closed. and if you're kind and let them in... they'll screw you over.
localgod on 07/06/2010:
"This job would be great if it wasn't for the customers!" - The "Clerks" Movie.
Anonymous on 07/06/2010:
HAHA @ "Clerks".
redmx3racer on 07/06/2010:
I think the saying no good deed goes unpunished comes into play in situations like this.
MRM on 07/06/2010:
I shall get the movie "Clerk" along with the movie "Brooklyn's Finest" which comes out today.
FlShopper on 07/06/2010:
I truly believe that a lot of people come into our store a few minutes before closing because that way they can leisurely walk through the store without the big crowds and they feel they can take their time. Some people are so inconsiderate, it makes my head spin.
Venice09 on 07/06/2010:
I know there are people who think that a store is technically open until the posted time and that customers should be let in right until the last minute, but this review is a good example why employees turn people away close to closing. There are just too many self-centered, inconsiderate people out there.
This review is VERY helpful.
spiderman2 on 07/06/2010:
Your wife put herself and everyone else in that store in danger by letting customers in after closing. They got lucky that night that the people were just ignorant and not dangerous.
Anonymous on 07/06/2010:
My father worked retail all his life and had no problem at all telling people "NO" after closing time. I've never heard of any harm to man or child of having to wait 8 hours for a gallon of milk
goduke on 07/06/2010:
I applaud your wife for doing what she thought was the right thing to do -- both in letting the folks in claiming they just needed 1 item, and then asking them to wrap it up because they were impacting her staff. Hopefully the good folks at Publix will understand her perspective on what happened and she doesn't end up in trouble because of either one (please let us know how that goes). It's regrettable that the individuals took advantage of her customer focus. Still, I'm betting that she's a darned good manager.
Weedwhacked on 07/06/2010:
I would have told them to go to the gas station for their milk. This is what happens when you bend the rules.
Anonymous on 07/06/2010:
Customers should take the "actual" closing time into account, when visiting any establishment. If it closes at 10:00pm, then you should head for the cashier 5-10 minutes prior to that time. Same with restaurants. Don't walk in a restaurant @ 9:55pm and order. By 9:55pm, you should already be finishing up your meal and paying the cashier or waitress.
Ytropious on 07/06/2010:
It's the same where I work, we close at a certain time but we are there much later cleaning. We almost always still have people in the store milling about long after the closing announcement was made. People have no respect for others. My time is my time, I have a family to get home to like everyone else. YOU being in the store after your designated time is taking time away from me. If it comes down to my needs or yours, call me selfish but my needs win every time. There are 24 hour places for a reason, go there. My managers would never have let someone in after closing.
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Poster was approx 4" narrower than the specs indicated. Framer had to work carefully to get it to match up with companion piece, Tuscany. The end result is great, but I was VERY surprised when we realized the pieces were not the same size, that the online specs were wrong.
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Bill Kincaid Jr. Returning to Wilmington to Direct Summer Theatre
College-Community Summer Theatre to Present Dirty Rotten Scoundrels
May 1, 2013
Bill Kincaid Jr. (Photo by Todd Joyce '85)
Bill Kincaid Jr.'s first acting experience was in 1973 playing the white rabbit in Alice in Wonderland on the stage of Wilmington College's Boyd Auditorium. Forty years later, he is returning to WC's stage to direct the College-Community Summer Theatre's production of Dirty Rotten Scoundrels.
The show runs July 18, 19 and 20, at 7:30 p.m., and July 21, at 2:30 p.m., in Wilmington College's Hugh G. Heiland Theatre. Auditions will be held in the theatre May 20, 21 and 22, at 7:15 p.m., with no advance preparation required.
Kincaid, a 1986 WC graduate, is head of acting for Western Illinois University's Master of Fine Arts program and, in recent years, his artistic summer home has been in New York as director of the professional Cortland Repertory Theatre.
He said the timing was right in his university teaching career to take on a summer project like community theatre, plus the thought of returning to his roots proved very appealing.
"This is an opportunity for me to come back to the place where I grew up and had tremendous formative experiences in theatre," he said. "Those experiences — starting with Alice in Wonderland in 1973 — opened me up to the love of theatre that's been propelling me for 40 years."
Kincaid graduated from WC with majors in theatre and music before earning his Master of Fine Arts degree in acting and directing at Southern Illinois at Carbondale. He began his professional directing career in Sarasota, Fla., directing such shows for Theatre Works as Baby and Jeffrey and Jacques Brel Is Alive and Well and Living in Paris.
During the early 1990s, he was associate musical director and a member of the workshop faculty at the renowned Williamstown Theatre Festival in Massachusetts, where he vocal coached or musical directed productions starring Julie Harris, Christopher Walken, Christopher Reeve, Blythe Danner and Gwyneth Paltrow.
Kincaid also directed The Rocky Horror Picture Show at Seacoast Repertory Theatre in New Hampshire and, in 1997, became artistic director at the Weathervane Playhouse for three years, followed by nine years as a regular guest director at Indiana's Brown County Playhouse.
During recent summers at Cortland, he has directed 11 shows, including Souvenir, A Few Good Men and Gross Indecency. Productions he directed have been nominated for a dozen Syracuse Area Live Theatre Awards and have won three, including the 2011 production of Chicago.
(LEFT) Bill Kincaid Jr. (right) portrays the white rabbit in 1973's "Alice in Wonderland," which was his first taste of theatre. He is pictured with James Cook.
At Western Illinois University, Kincaid has received both the Creative Activity Award and Outstanding Teacher Award. Also, the National Partners of American Theatre three times honored him with its Classical Acting Coach Award.
Kincaid has a great appreciation for what Steven Haines accomplished as summer theatre director over the past 40 years. Haines retired in 2012.
"I remember when I saw Steven's production of Godspell as a junior in high school," he said. "I thought it was the most amazing thing I'd ever seen."
Kincaid said Haines' insistence on producing shows not normally done by community theatres gave him a much greater insight into the breadth of theatre at a younger age than many of his directing contemporaries possessed. His Wilmington College Theatre experiences under the late Hugh G. Heiland and Lois Hock, professor of theatre, complemented his summer theatre involvement.
"I experienced theatrical literature and shows at Wilmington that I would never have heard of," he said. "The quality and integrity of Wilmington College and College-Community Summer Theatre was and is extremely high — I'm proud of everything I did then."
Kincaid also has an appreciation for the shared experience that has been a hallmark of College-Community Summer Theatre for some four decades.
"It's always represented a tremendous coming together of people from the community," he added. "Through summer theatre in Wilmington, I found other people who saw the world the way I did."
Auditions for Summer Theatre's "Dirty Rotten Scoundrels"
|7:00 PM until 9:00 PM
|Monday, May 20, 2013
|Hugh G. Heiland Theatre
NOTE: Auditions start at 7:15 p.m., no advance preparation is required.


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Here's another one of the poorly stabilized spalted wood I purchased.I had two blocks explode while drilling the tang holes,you get what you pay for.What do you guys think about the rounding of the end of the handle.
Here's another one of the poorly stabilized spalted wood I purchased.I had two blocks explode while drilling the tang holes,you get what you pay for.What do you guys think about the rounding of the end of the handle.
Hmm. I'm not sure I feel strongly one way or the other as far as rounding. I think it's a nice-looking handle though. I think maybe it's a little strange to have straight lines on one end and curved lines at the other? As far as stabilization, I don't understand why a poorly stabilized piece would explode. Is it just pressure from the clamp?
I like it..... a lot.
What bit were you using? I usually set the RPMs low and use minimal pressure and back out a lot to clear the hole of dust and shavings when working with any burl... tricky stuff.
They exploded due to the spalting.I was told to try and break the block with my hand to ensure they are solid.They both came apart on a spalting line when I was drilling.
I see. Thanks.
Beautiful!! I like it. What are you going to put it on?
I have eight blades in the process of being heat treated.
I just noticed this thread.
The wood in the photo looks a lot like some of my spalted maple burl.
At the very least I can tell that it is west coast spalted maple burl.
If the wood came from me, let me know and I will send you a full refund of what you paid.
Their are certain structural issues to keep in mind when using spalted woods.
I don't want to hijack the thread so I will post a thread in my subforum about spalted woods.
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The wood did not come from you.The person I purchased it from did the stabilizing himself.I knew better then to purchase wood that was not stabilized by right company but I bought the wood anyway Once they get mounted and have a few coats of tru oil they will be just fine.
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text: DIGITAL TREASURES : Item Viewer home : browse : advanced search : preferences : my favorites : about : help add to favorites : reference url back to results : previous : next Cutting tire cord on a table TitleCutting tire cord on a table Full Size Imagehttp://dlib.cwmars.org/cdm4/images/full_size/chicopee/45.jpg SubjectTire industry – Massachusetts – Chicopee; Rubber industry and trade – Massachusetts – Chicopee; Fisk Tire Company; Chicopee (Mass.) – Industries; Tires DescriptionA worker is cutting a length of cord at an angle or on the bias. Tire cord had to be cut at a 45 degree angle because the fabric threads were woven at this angle. This angle weave of the cord proved to be more durable than a square weave. PublisherC/WMARS http://www.cwmars.org/ Dateca. 1920 Typeimage Formatimage/jpg IdentifierFTC5 Languageen-US RelationIs part of the Fisk Tire Company collection at the Edward Bellamy Memorial Association, Chicopee, Massachusetts. add to favorites : reference url back to results : previous : next powered by CONTENTdm ® | Contact: June Stokoe ~ Digital Initiatives ~ C/W MARS ^ to top ^


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Some said Benedict was a "conservative" and that he wasn't open-minded, caring, loving, or other accusations. These are not accurate descriptions and he doesn't deserve to be accused of such things. Rather, he (like Francis) is CATHOLIC. That means he doesn't fit into the neat political framework of being either liberal, conservative, progressive, traditionalist, moderate, etc.
Take these quotes from BXVI for example - most would call them "liberal":
**"It is deplorable that homosexual persons have been and are the object of violent malice in speech or in action. Such treatment deserves condemnation from the church's pastors wherever it occurs."
**"It is theologically and anthropologically important for woman to be at the center of Christianity. Through Mary, and the other holy women, the feminine element stands at the heart of the Christian religion."
**"the prevalence of a selfish and individualistic mindset which also finds expression in an unregulated capitalism"
**"If we refuse to share what we have with the hungry and the poor, we make of our possessions a false god. How many voices in our materialist society tell us that happiness is to be found by acquiring as many possessions and luxuries as we can! But this is to make possessions into a false god."So, what label should we put on Benedict? How about Catholic. Just as Benedict shouldn't be reduced to political labels, neither should Francis. It isn't fair to either of them.
Why is it that Francis gets some people upset? I think there could be several reasons and here are 7 of them.
- Many Catholics are stuck in a model of catechetical formation. This means they see the work of the Catholic Church is to hand over doctrines and teachings. While this is one important role, this isn't the mission of the Church. The mission of the Church is to make followers of Jesus. This is done by evangelization. Evangelization must be centered on relationships. Our relationship with another (through word and witness) helps someone form a relationship with Jesus. If some get the mission of the Church wrong, then they won't understand the focus Francis has on making disciples as one that is in the heart of the Church. Doctrinal formation necessarily must follow the proclamation of the Gospel. NOT the other way around.
- Francis is frequently speaking to those on the fringes of the Church and outside the Church - not those who are already faithfully Catholic. If he doesn't focus on what many Catholics find are the most important issues (culture war topics (e.g. abortion, sex, etc.) then he must not care about them. This is false. He has said he is a child of the Church and accepts all the Church teaches. If he doesn't focus on them, it is because he knows that he will drive more away than he will attract if he starts with those topics.
- Francis is a very simple man. He connects with the poor like few of us in the Western world do. Personally, it would be tough for me to give up the luxuries and pomp of the Pontificate. That is because I would want others to focus on me. But, Francis seems to want to constantly draw attention to the poor, the simple, and to the one who loves them best - Jesus. So, he lives humbly and simply. This is why so many non-Catholics are attracted to him. We should take notice if we want to reach out to them.
- His off-the-cuff speaking style is easy to misinterpret. We should have seen this one coming. He is a preacher and pastor by nature, so he speaks naturally from the heart. This is getting him into some trouble by having ambiguous statements twisted to sound like they are agenda-driven by the media and his opponents. What a shame. If there is any agenda, it is one of spreading the name of Jesus.
- Catholics don't like change. Heck, nobody does. When was the last time someone really pricked our conscience or challenged our preconceived notions about faith and we thanked them for it??!! Francis is a radical departure from the norm when it comes to style. He isn't what we expected in a Pope and he is challenging us to look at the role of Peter in a different way. This may hurt a bit.
- He is reminding us the being a Christian isn't "safe". We have to shuck off the idea that being a Catholic looks like being a Republican or Democrat. It isn't about having the perfect way of explaining doctrine. Nor is it about a policy, rule, or document. It is about Jesus. All about Jesus. In some ways, we have forgotten this and it is going to take a lot of work to get back to it.
- If Francis choose to emphasize different aspects of Catholic teaching that disturbs us, maybe we are the ones out of balance. I see this in myself all the time. It is easy for me to be pro-life, pro-family, etc. But, I have a harder time being pro-poor, pro-immigrant, etc. So, when I am especially challenged by such teachings it is because I am out of balance, not the teaching itself. I need to take these to prayer and let God work on my heart - not throw the Pope under the bus for proclaiming the teachings of Jesus!
Our communities, our Church, and our world needed a Pope like Francis. Someone to shake us up out of our comfort zones.
As Catholics, we have to be careful about criticizing our Holy Father, as if he is just another one of the many Catholics in the world. He is the Vicar of Christ on earth and the guardian of right doctrine and practice. We are not.
When we start to rely more on our own opinions vs the Pope's teachings, we put ourselves in a danger zone. I challenge you to see Francis as an earthly spiritual father. Sometimes he is going to ask us to grow in ways we don't want to. But, it may be good for us anyway.
Lastly, pray for him. He needs your prayers.
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- Breathe new life into old designs
- Designed to enhance the aesthetics of your chosen marker
- Takes you to a whole new level of tactical paintball!
This kit includes:
- 1 x Magazine Conversion Kit
- 1 x 20 Round Magazine
*Out of Stock*
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