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Currently you can buy Paula's Choice products directly from this site and a few top-rated products from other brands are available via links to affiliate websites. We review and recommend products from other brands because we are dedicated to helping you find the best products for your skin, whether they're from Paula's Choice or other lines.
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This affordable skin-lightening gel contains several ingredients with research supporting their potential efficacy to fade brown skin discolorations. Chief among them is undecylenoyl phenylalanine. This white powder is composed of amino acids and appears to work by interfering with the pathways in skin that cause excess melanin production (melanin is what these spots are made of). Concentrations of at least 2% are needed for noticeable results, and based on the ingredient list we suspect Black Opal is using at least that much.
Other research has shown that this ingredient works even better when combined with niacinamide, yet that's not the case here (Sources: Journal of Cosmetic Dermatology, September 2011, pages 189–196 and December 2009, pages 260–266; and Clinical Experiments in Dermatology, July 2010, pages 473–476). Still, you could add niacinamide to your routine with a product such as Paula's Choice Skin Balancing Toner, and potentially see greater benefits than using this skin-lightening gel alone.
As a cosmetic bonus, this product contains mineral pigments (titanium dioxide and mica) to give your complexion a brighter, more radiant look. That's nice and can help make an ashen complexion look better (a plus for women of color), but in terms of skin-lightening, those ingredients aren't doing the work.
Overall, this is an intriguing, lightweight treatment product best for normal to oily skin, yet is suitable for all skin types. It's fragrance-free and an option for sensitive skin, too. As with any skin-lightening product, you must commit to daily use of a well-formulated sunscreen rated SPF 15 or greater (and greater is better). Daily sun protection, even on cloudy days, is the only way to prevent more brown spots from appearing.
Hydroquinone-free night gel. Renew your skin's radiance with our breakthrough formula featuring Bio-Affinity Skin Complex™, an exclusive blend of gentle fading actives expertly fused with natural ingredients to help even your skin tone, as it brightens and soothes your complexion. For sensitive skin. Helps treat uneven, discolored skin.
Water (Aqua), Undecylenoyl Phenylalanine, Butylene Glycol, Glycerin, Triethanolamine, Carbomer, Arctostaphylos Uva Ursi Leaf Extract, Mitacarpus Scaber Extract, Sodium Palmitoyl Proline, Nymphaea Alba Flower Extract, Citrus Unshiu Peel Extract, Disodium EDTA, Trisodium EDTA, Benzophenone-4, Sodium Hydroxide, Diazolidinyl Urea, Iodopropynyl Butylcarbamate, Mica, Titanium Dioxide
If Black Opal believes their skin-care products are "what looking beautiful is all about," then this is not a line to be trusted. Creating cosmetics that cater to the needs of African-American women doesn't have to involve a profusion of seriously irritating or, in the case of the sunscreens, seriously incomplete, products. In fact, aside from the name and the somewhat minimal use of African botanicals, nothing about these products is unique to the needs of African-American skin tones. Moreover, no matter what your skin color may be, the basic and enhanced needs of skin remain the same: a gentle cleanser, effective exfoliant, sunscreen, and where and if needed, a moisturizer, all in stable packaging so the products can be effectively loaded with antioxidants and ingredients that mimic the structure and function of healthy skin.
African-American skin tones are not without their unique problems, which mostly have to do with pigmentation. But other skin tones, whether related to people of Asian, Latin-American, Caucasian, or other descent, also have to deal with pigmentation problems and uneven skin tones. Even supposing that African-American skin tones do have distinctive needs not shared by any other skin tone, Black Opal isn't the answer, especially considering that the research agrees that is not the case for day-to-day cosmetic care (Sources: Cutis, December 2006, pages 2–19 Supplemental; and Journal of the American Academy of Dermatology, June 2003, pages 139–142 Supplemental). In fact, this line has so many problematic or shortsighted products they raise more questions than they have answers for!
Surprisingly, Black Opal was developed with the consultation of the African-American dermatologist Dr. Cheryl Burgess. Either the formulators behind this line didn't heed her advice or Dr. Burgess isn't informed about how cosmetic ingredients, particularly irritating ones, work on skin, not to mention the need for reliable UVA protection—fundamental information every dermatologist should not only be preaching but also practicing themselves.
For more information about Black Opal, call BioCosmetic Research Labs at 1-800-774-3477 or visit www.blackopalbeauty.com.
Black Opal Makeup
Black Opal's makeup has seen its prominence dwindle in comparison to other, seemingly lesser-known makeup lines catering to African-American skin tones. The fact that Beyoncé Knowles is a spokeswoman for L'Oreal, Halle Berry represents Revlon, and Queen Latifah appears in ads for Cover Girl, probably has something to do with the smaller market share for this once respectable line. Celebrities selling products is big business, and there is no doubt the aforementioned women are admired by women of all ethnicities. Although the major players' ads have increased awareness of these lines for African-American women, Black Opal has continued to offer the same basic assortment of products reviewed in a previous edition of Don't Go to the Cosmetics Counter Without Me. Almost without exception, their newer items are disappointing, particularly for eyeshadows, pencils, and lip gloss (really).
The one area where Black Opal makes the grade is with its foundations and powders. The foundations offer some authentic shades suitable for women of color, though the formulas tend to be lackluster or, at the very least, not as elegant as what competing lines offer. There's still reason to seek out and shop this line, but based on an overview of the current Black Opal lineup, we think Beyoncé, Halle, and Queen Latifah made smart decisions!
This product contains citrus unshiu peel extract which is a fragrant volatile oil...why is this product categorized as fragrance-free? Will this ingredient pose irritation to someone with sensitive skin?
Paula Begoun is the best-selling author of 20 books on skin care and makeup. She is known worldwide as the Cosmetics Cop and creator of Paula's Choice. Paula's expertise has led to hundreds of appearances on national and international television including:
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Loxon® Concrete & Masonry Primer
- Specifically engineered for interior and exterior, above-grade, masonry surfaces requiring high performance protection.
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Loxon XP IR is the newest addition to the Loxon family of products. With advanced infrared technology, it offers homeowners cooler interiors and helps reduce energy use.

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Pro-Gaff has a high performance adhesive system and is highly conformable to irregular surfaces. Pro-Gaff is waterproof, abrasion resistant, and has a smooth, contolled unwind, and is hand tearable. Conforms to irregular surfaces. Used for holding down wire and carpet, gaffing lights, marking boxes, splicing floors, bundling wires. Black.
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Dog Car & Travel. Even bikes and planes. Whatever the need to keep your dog comfortable and safe on this trip, we'll have it. From a simple dog seat to help your small dog see out a window, to dog car barriers and dog travel crates to keep your dogs safely in the rear of your car. Dog car seat covers are a must. Not only do they keep your seats clean - they allow you to buckle your dog into the car seat.We have airline approved dog carriers, too.
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12 Hot Red Rooms
Red is a daring choice, but the bold results can be rewarding.
By Olivia Rassow
A Manhattan Dining Room
Scarlet-lacquered walls and dark trim bring high-style flair to an elegant Manhattan dining room designed by Brian McCarthy. A 19th-century glass chandelier offers a touch of neoclassical grandeur to the glossy space.


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Carbon Monoxide: Invisible Killer Video
|Item # VC100DVD
|Member *
|Streaming Video Requirements
|Video Preview
Show NFPA®'s Carbon Monoxide: Invisible Killer Video in your community and help people protect against a deadly hazard!
Every year in the U.S., fire departments respond to more than 50,000 incidents of carbon monoxide (CO) poisoning, approximately 15,000 people are sent to hospital emergency rooms because of it, and more than 500 people die due to unintentional injuries involving CO. Make sure residents in your community understand the hazards -- and can recognize the warning signs -- with NFPA's Carbon Monoxide: Invisible Killer Video.
This all-new home safety video is filled with essential knowledge about CO dangers.
Filmed in the style of a TV 'how-to' program, this video uses live action scenes and thought-provoking commentary to deliver critical facts about carbon monoxide exposure -- and how to drastically reduce the risk of injury or death from exposure to this dangerous gas.
Viewers will learn:
- Potential sources of CO in the home and exactly how and why the gas is produced
- Warning signs of CO poisoning, including shortness of breath, dizziness, and flu-like symptoms
- Basic procedures for prevention, detection, and fast response to incidents of oxygen deprivation (anoxia) caused by the presence of CO
- How to correctly install and maintain the various types of CO equipment available to consumers
- What to do if the CO alarm sounds (immediately move to a fresh air location and call for help)
Carbon monoxide is invisible...odorless...colorless...and deadly!
Head off the invisible killer in your community by helping residents protect themselves. Show this compelling, fast-paced program in schools, at fire department open house events, and on local television presentations to spread the word about carbon monoxide hazards, and how easy it is to keep people safe. (Grade 6+, Family, 15 min.)


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Student Publications
Publications Board Office (Located in RCC)
Robinson Commucations Center Ext. 303
The Publication Board is responsible for the supervision of the production and budget for the three student publications. The Board, chaired by the Vice-President of SGA, is comprised of the editors of the three publications and two students appointed by SGA. These publications are The Witness, Wilmingtonian, and Woodhouse. The Board meets on a weekly basis throughout the year. Students interested in any of the publications should contact Box 1268.
Pub Board Chairperson: Nate Godby
The Witness (newspaper)
Pyle Center Ext. 303
The Witness is the student-run online newspaper. It features articles, local and national news as well as video segments. The Witness utilizes various social media sites such as Facebook and Twitter as well. Students interested in working on the paper in any capacity should contact the editor, Box 660. Click one of the link below to view the latest online edition or to view past issues of The Witness.
2013-2014 Editor - AJ Ganger
Faculty Advisor: Corey Cockerill
Wilmingtonian (yearbook)
Pyle Center Ext. 303
The Wilmingtonian is the College yearbook. It is available to the College community every fall and depicts the events of the previous year. Those students interested in working on the yearbook should contact Box 640.
2013-2014 Staff
Editor - Molly Hirtzinger
Woodhouse (literary magazine)
Pyle Center Ext. 303
The Woodhouse is the campus literary magazine,which highlights students ' and staff poetry,fiction,and nonfiction; artwork and photography. It is published once a year. Students interested in working and/or submitting entries for the magazine should contact Box 648. Click the link below to check out past issues of the Woodhouse.
2013-2014 Staff
Editor: Matt Louallen
Contact info:
Wilmington College main number: (937) 382-6661
Associate VP for Student Affairs
Ken Lydy, ext. 624
Faculty Advisors
Dorothy Gurtzweiler ext. 310
Corey Cockerill


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WASHINGTON - Amid the fervor surrounding Baz Luhrmann's soon-to-be-released film "The Great Gatsby," the Washington Ballet is debuting the next performance in its "American Experience" series.
Septime Webre, the company's artistic director, is spearheading a multimedia ballet derived from Ernest Hemingway's "The Sun Also Rises." Webre says after the success of the first performance in the series, which was based on F. Scott Fitzgerald's "The Great Gatsby" novel and ran in 2011, a friend suggested that he reread Hemingway's novel.
Webre took him up on the suggestion and read the book twice in one week. That friend, William Lilley, had previously taught Hemingway's novels at Yale in the 1960s and '70s. He ultimately became a literary consultant for Webre's production.
Webre loved what he read and began building his ballet, though the dance steps themselves were only just created a few weeks ago. He talked with WTOP about his creative process and the Hemingway and Fitzgerald moment that America is having now.
Distilling a literary work into ballet form
Hemingway is one of the dominant writers of the 20th century, his writing style is so muscular and spare, and the story's so complex. I wanted to both capture the masculine loneliness of Jake, the lead character, but also the outrageously glamorous and exuberant experiences of the settings.
The first act is set in Paris in 1926 on the Left Bank, where there's just writers and journalists who do nothing but barhop and drink and have a great time, and the second act is set in Barcelona, Spain, with the running of the bulls and bullfighters and handsome matadors.
So you've got this environment and these settings that are filled with glamour and excitement, and you have this lead character who has been damaged because of experiences in World War I.
Ballet choreographers and dancers are not really good historians. What we are really good at is distilling an emotional moment. Our storytelling is simple. We're best when we're describing a feeling, the way that a piece of classical music or jazz music that doesn't have lyrics (describes) an emotion or a feeling. What I've done is distill scenes, collapse scenes, make it shorter, take out some extraneous characters and ensure that the story's essence is present.
We want to focus not just on the storyline, but (also) on the experience of each of the characters and what it feels like for Jake to sit at his typewriter table and be alone. What did it feel like for him to be in love with Brett Ashley and be in the backseat of a car and get into a tangle, but not be able to go through with anything? What does it feel like to be a bullfighter in the middle of a ring fighting a dangerous bull? Those experiences are things that we're really good at describing through our dancing.
The concept of a ballet with multimedia elements
I grew up artistically in the world of George Balanchine and Merce Cunningham, really stripped-down works with no real theatrical elements to them. But over the last several years, I've returned to my essential roots.
I come from a big storytelling family and I've started to develop a real interest, and therefore skills and background, in staging large theatrical spectacles. The sets, the costumes, the lights and music - these are all a part of it. The grandeur of the story - it's not a long book, but it's a very grand theme - this grandeur required a kind of grand theatrical statement onstage. Despite Hemingway's spare prose, the themes are grand. So the presence of the multimedia, the presence of this live music, having Ari Shapiro, E. Faye Butler, and flamenco artists and flamenco guitarists all join us onstage makes for the whole thing to be (on) more of an operatic scale. This tale is an operatic tale sparsely told, but I think the grandeur makes these elements all the more important.
Including Hemingway's authorial voice in the story
I worked hard to have Hemingway himself present in the ballet. We quite literally project some of his words on the stage. When Jake is typing, you'll occasionally see Hemingway's real words from the book projected in a typewriter print. This helps tell the story and gives the audience a flavor of the mood, which comes across in Hemingway's words.
I looked at Hemingway's sentences and saw how they were constructed, these relatively short sentences with very muscular, punchy words. In some parts of the ballet, I tried to develop movement phrases that I thought would be a metaphor not just for the content of the writing, but the writing style itself. I hope subconsciously there's some homage to Hemingway's writing DNA intrinsic in how I put the steps together.
The fishing scene in the middle of the novel
It's almost like a sorbet between courses. The plot is not really furthered during that scene, but it's a vital part of the book's themes. Jake is part of what Gertrude Stein referred to as the Lost Generation, that generation of young men who fought in World War I. They're the first generation of Americans who had to confront the horrors of modernity and somehow marry that with their optimistic past.
Jake's a simple guy from the Midwest. It's a moment: he's left the craziness of Paris and he returns to what his roots are, which is simple life, honest living, fishing with his buddy, drinking wine and swapping stories. And it's healing for him, a healing process of something that makes him feel stronger after being worn down by the frenetic pace of Paris. So the fishing scene is there (in the ballet). It's a beautiful pas de deux for Bill and for Jake, a duet.
The timing of the Hemingway ballet and the Fitzgerald movie
"The Sun Also Rises" and "The Great Gatsby" were published (in) the same year, and Fitzgerald and Hemingway were initially friends, then became frenemies, and then ultimately became warring enemies. But I think we're having a Fitzgerald and a Hemingway moment.
There've been quite a number of Hemingway books and a knockout film on Hemingway and his third wife in recent years. The Baz Lurhmann film can only help. The 1920s are in our psyche, the American psyche. At a time when things are a little uncertain for us and our foundations are a little bit loose, we naturally look back to our past for certainty.
These are two glorious cultural manifestations, of who we are as Americans, that describe us in such different ways, but they describe us so well.
Watch members of the Washington Ballet discuss "The Sun Also Rises."
Follow @WTOP and @WTOPLiving on Twitter.
© 2013 WTOP. All Rights Reserved.


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American Eats: Ice Cream DVD
Sale Price: $19.99
To Order by Phone Call 1-800-933-6249
- Additional Details
- Format: Color, DVD-Video, NTSC
- Rating: Not Rated
- Number of Discs: 1
- Run Time: 50 Minutes
- Region: Region 1
- Aspect Ratio: 1.33:1
- Language: English
- Studio: History Channel
- DVD Release Date: July 27, 2006
From a simple cone to gourmet formulations, AMERICAN EATS serves up the scoop on our favorite frozen treat.
- An irreverent, illuminating, gastronomical tour of the country.
- AMERICAN EATS goes from the farm to the kitchen and beyond.
- A century after "Penny Licks", Americans consume 2 billion gallons of ice cream a year.
The old saying goes "you are what you eat." So what does that say about America? More than you might imagine, as AMERICAN EATS reveals. This irreverent, insightful and unique look at the nation reveals the secret tales behind our favorite indulgences, heads into the test kitchens where science and cooking combine, and visits temples of taste across the country.
Few treats are as popular or American; immigrants arriving at Ellis Island were once served ice cream as part of their first meal. And it was immigrants which helped popularize this oh-so-American treat--Italian pushcart vendors in New York introduced "Penny Licks" at the turn of the century, and we've been screaming for ice cream ever since. Whether in a sundae, ice cream sandwich, banana split, parfait, or baked Alaska, ice cream is a dessert we can't desert. Americans eat 2-billion gallons a year, or 21.5 quarts on average per person!


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Two shot in Waterbury
WATERBURY -- Police say two people have been shot tonight in the area of 387 Willow Street.
According to police, both victims were transported to Saint Mary's Hospital for treatment of gunshot wounds. Their names and conditions are not known.
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Lysine supports immune health,* lysine is a component of bone structure.* B-6 aids in the utilization of Lysine.
Other Ingredients:
Cellulose, stearic acid, magnesium stearate, cellulose & glycerin coating, silica, vegetable glaze.
Food Sensitivity:
Free Of: Yeast, corn, wheat, soy, gluten, milk, salt, sugar, starch, preservatives or artificial color.
If you are pregnant or nursing, taking medication or planning a surgery, consult your doctor before using this product.If any adverse reactions occur, stop taking the product and consult your doctor.As a reminder, discuss the supplements and medications that you take with your health care providers.


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Get Boston Celtics Fatheads aka. 3D wall decals at the Celtics store. Decorate your room with 3D wall graphics of current players like Ray Allen, Rajon Rondo, Kevin Garnett and Paul Pierce along with Celtics legends like Larry Bird.


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Once you've got the furniture set in place, it's time to customise your little one's nursery room. From curtains to wall decorations to night lightshows, we've got everything you need right here at Kiddicare. Shop Gro-Company, Chicco and Joules to put your own spin on their nursery!
©Kiddicare 2014


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One of the 20th century's most provocative artists, Mexican-born Frida Kahlo (1907-1954) produced extraordinary personal images. Prized by lovers of fine art for their originality and haunting beauty, these works often incorporated themes from Mexican folk art but also candidly recorded on canvas the artist's loves, losses, pain, and passions. This splendid set of cards reproduces six of Kahlo's most expressive paintings, including Self-Portrait (1926), The Deceased Dimas (1937), Do a Rosita Morillo (1944), Girl with Death Mask (1938), Self-Portrait with Monkeys (1943), and Still Life with Parrot (1951). Paperback, 6 full-color cards.
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The 911 Carrera models are equipped with 19-inch Carrera wheels as standard. These are lightweight alloys featuring a classic sporty design. Tyre sizes are 235/40 ZR 19 and 285/35 ZR 19 at the front and rear, respectively. All-wheel-drive models are fitted with even wider 295/35 ZR 19 tyres at the rear.
The S models are equipped with light-alloy 20-inch Carrera S wheels as standard. The visual effect is sporty and dynamic. The tyres are slightly wider to cope with the increased power output of these models: 245/35 ZR 20 at the front, 295/30 ZR 20 at the rear. All-wheel-drive models have 305/30 ZR 20 tyres at the rear.
The large tyre size improves both ride comfort and track performance. Rolling resistance, dry braking distances and tyre weight are all comparatively low, thereby helping to reduce fuel consumption.
A selection of 20-inch wheels is available in our range of options.
Tyre Pressure Monitoring (TPM) is available on request. This safety system sends warnings to the on-board computer's display screen in the event of low tyre pressure or a gradual or sudden loss of pressure. The individual pressures in all four tyres can be displayed in the instrument cluster.
© 2014 Porsche Norge. Juridiske betingelser. Andre land.


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|"Teachers are constantly learning... Teaching Maths with Meaning".
I have been teaching for 9 years. Two years of that was spent teaching in California and Washington, the rest of the time in Australia! I love teaching primary age children, knowing that I am influencing future generations. I am passionate about teaching and everything I create is current, purposeful and engaging for children.
Teaching children through inquiry is what I believe to be the best way! I love teaching Maths and Science!
In my first year of teaching, I was nominated for Victorian Graduate Teacher of the Year.
Attended Primary and Secondary education in the country town I grew up in, with both parents being teachers at the High School I attended. In 2004 I completed a Bachelor of Science/Bachelor of Primary Education at Deakin University.
Please visit my blog at http://mathswithmeaning.blogspot.com.au/ for more information about my great classroom activities, teaching ideas and bulletin board examples.
PreK, Kindergarten, 1st, 2nd, 3rd, 4th, 5th, 6th, 7th, 8th, 9th, 10th, 11th, 12th, Adult Education, Homeschool
English Language Arts, Creative Writing, Reading, Spelling, Specialty, Math, Basic Operations, Fractions, Geometry, Measurement, Numbers, Other (Math), Science, Earth Sciences, Environment, Social Studies - History, U.S. History, Health, Other (Specialty), Australian History, Geography, For All Subject Areas, General Science, Physical Science, Writing, Holidays/Seasonal, Christmas/ Chanukah/ Kwanzaa, Poetry, Mental Math, The New Year, Decimals, Place Value, Products For TpT Sellers


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Viola I. Miller
Viola I. Miller, 85, of Goshen, formerly of Berne, passed away on Sunday, December 2, 2012 at Greencroft Health Center in Goshen. She was born on February 21, 1927 to Ray and Hattie (Gibson) Steele. She was married on June 2, 1946 in Adams County to Chalmer Miller.
She was a homemaker and worked in the office at Knipe Springs in Rome City. She was a member of a Bible study group and enjoyed baking and cooking. She especially enjoyed her family, grandchildren, and great-grandchildren.
She is survived by a daughter, Judy (John) Bontrager of Goshen; sister, Helen Emenheiser of Decatur; five grandchildren; and eight great-grandchildren.
She was preceded in death by her parents; her husband; son, James C. Miller; sister, Eleanor Shoaf; and brother, Doyle Steele.
Visitation will be from 3:00 to 8:00 p.m. on Wednesday, December 5 at the Yager-Kirchhofer Funeral Home in Berne. Funeral services will be at 10:30 a.m. on Thursday, December 6 at the funeral home. Officiating will be Pastor Dee Schwartz. Burial will take place at the Springhill Cemetery in Berne.
Memorials may be made to the Greencroft Health Center in Goshen.
Arrangements provided by Yager-Kirchhofer Funeral Home in Berne. Sign the guest book online at yagerkirchhofer.com.


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Do not miss out on this annual SOLD OUT event!
Co-Chairs Sean Kotwa, Sean Ward, Christopher Hubbard, David Kaufman, Tom Segal and Dennis Remer invite you to a fresh new fusion of art, entertainment and stunning Windy City views!
Absolut Wrapture, the 11th annual winter art auction & cocktail event for the Chicago House will take place on Thursday, January 24th, 2013, at 6p.m., on the 99th Floor SkyDeck at the Willis Tower. The event will be presented by Absolut Tune, a sparkling new bubbly fusion, alongside delectable hors d'oeuvres from J&L Catering,
30 local Chicago artists will donate their original art, an artistic theme that will represent the mission of Chicago's House and will incorporate the bottle of Absolut Tune. All art will be auctioned off in support of Chicago House's urgent programming to men, women, and children affected by HIV/AIDS.
One hundred percent of the net proceeds raised from Absolut Wrapture will go directly towards the operating expenses of Chicago House. Now in our 27th year, the five housing programs and the broadly based community case management, prevention, and employment programs reach over 1,400 men, women and children affected by HIV and AIDS, with life-sustaining support.
Almost one third of the annual operating budget comes from the revenue generated by the signature special events, and we Chicago House is proud to have Absolut Wrapture as their most unique fundraiser to date. "We rely on the compassion and creativity of the Chicago artist, design and architecture communities to partner with us in this important and truly unique fundraising experience" said Jeremy M. Hilborn, Manager of Special Events Program.
Willis Tower, 99th Floor SkyDeck • 233 S Wacker Drive, Chicago, IL • Doors open at 6 p.m.
Advanced Tickets: $99
Includes hors d'oeuvres and complimentary Absolut cocktails.
VIP Tickets: $150
Includes exclusive early access at 5:30 p.m. to enjoy hors d'oeuvres, complimentary Absolut cocktails, photo-op on the SkyDeck Ledge and a VIP gift package of items including Garrett Popcorn and Kiehl's!
To purchase tickets visit www.chicagohouse.org/event_absolut_wrapture.html,
For more information call Beth at (773) 248-5200 x303.


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Bar Mitzvah "Tefillin" picture frame is artfully painted with cool blue background and authentic 3-D accent trim. Tefillin, Torah, Sefer (book) and Hebrew message will remind a Jewish boy of his new manhood. Standup photo frame in three sizes, (2x3, 4x6, 5x7) is a great gift for the Bar Mitzvah boy or a Nachas memento for Bubby and Zaidy. Use the small 2x3 size as a place card at the Bar Mitzvah celebration.
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ADT Failed to Contact Police During Burglary
Posted by
MICHIGAN -- Recently my home was broken into, my ADT security system functioned exactly as it should. Glass break sensor and motion detector both set off the alarm. ADT called our home and left a voice message on our answering machine and that was all. They did not contact the local police department or 911, they did not attempt to contact our additional emergency numbers. All they did was leave a message on our answering machine stating that there was an alarm detection and told us to call them if we had any questions.
Since then we have attempted to contact ADT to get an explanation, to see what sort of recourse we have. We have been redirected to at least 6 different people, they tell us they will call us back and never do. We are completely getting the run around from ADT. Finally we have been able to reach a customer service representative who was able to review our situation, provide some explanation and offer us a solution.
We explain to her that having lost all confidence in ADT we were requesting that ADT release us from our contract (which has only 7 months left on it) and we would quietly find a new home security solution. She told us that the best she could offer us was a four month credit, that they were not willing to release us from our contract. The customer service representative told us that if we felt, as consumers, that we needed to notify others of our experience with ADT that it was our prerogative to do so.
Apparently ADT is not concerned about their reputation or about their customers satisfaction. They are willing to accept negative reviews, feedback and loss of current customers as well as potential future customers for what amount to less than three hundred dollars.
From this point forward we will warn everyone we meet about the lack of service and accountability that we experienced first hand from ADT. After having been robbed by criminals we feel equally robbed by this corporation.
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Gisela Haddox on 08/07/2014:
I had the same problems years ago and since I'll not take ADT Service anymore. For what we pay monthly premium if they do not there job. I had then even problems to cancel the contract after I've moved.
Reallly? on 08/07/2014:
I would take them to small claims court and sue them for your lost items. You will at least get your deductible back if your insurance has already paid you. File a complaint to your local AG, the Better Business Bureau, and who ever else you can think of.
Mark on 08/07/2014:
I cannot understand why companies teach their employees to take this position. I have taught my employees that our customers are to be treated as "gold" No ifs,ands or buts. When you run your business that way you will be surprised how few complaints you receive
Neil on 08/07/2014:
I am truly sorry to hear about the bad ADT experience. We have been a customer for 14 years when ADT was owned by Tyco Intlr. Fortunately, we never experienced a break-in. Tyco, in the past couple of years
Southern Gentleman on 08/07/2014:
Thank you for the information. We are considering a home security system and have been considering ADT. After your experience with them we will move on to other companies.
Michelle on 08/08/2014:
In suburban Denver, the ADT contractor hires parolees, and convicts wearing ankle monitors to knock on our doors to sell this lame product. They all wear over-sized crucifix necklaces like they think that will get them in the door to peddle their product. And, they all have a lie to tell...that my neighbors told them to come over and intrude on my privacy (even though I have a "No Solicitors" sign on my front door). The next time one tries to enter my home, I'm going to let him in ... we have a "make my day" law in Colorado and I have a Walther PPK. Problem solved.
Chuck on 08/11/2014:
You should sue ADT for "breach of contract". This is the only way you will get the company to do what is right.
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ADT Lies and Steals - Stay away from this company
Posted by
Hereâs my ADT horror story. I sincerely hope potential customers will read this and decide NOT to buy an ADT alarm system. I was lied to, cheated, and even had money illegally debited from my account by ADT. I tried to be brief, but the story is just so incredible:
⢠October 2007 â I began inquiring about purchasing an ADT alarm system. I called ADT (the toll-free number listed on their website) and scheduled a time for a sales representative to come to my home. The sales representative visited my home a week or two later. I explained that one primary concern was that I would be moving within a year or two. He recommended that I purchase a wireless system with cellular back-up. He stated that such a system would be moved by ADT at no cost if and when I moved and my contract would just transfer over to my new residence.
⢠November 2007 â I called ADT to purchase the system that the sales representative had described when he came to my house. A technician came out and installed the system. The system worked well and I had no initial trouble with it.
⢠July 16, 2008 â Sure enough, I found out I was moving so I called ADT to have my alarm system moved to my new home. I was told by Diane, a representative at ADT, that my contract was not transferable and that if I moved and canceled it, I would be charged a hefty cancellation fee. I explained what I had been told at the time I bought the system and she escalated my call. Diane called back later that day and said that they tried to research my call and no information could be found. Recommended I submit a written complaint to the corporate office in Boca Raton, FL.
⢠July 2008 â Called corporate headquarters and spoke with Robert Williams who said he would research the matter. He called me back on July 22nd and said that if I wanted the equipment moved, I would have to pay labor costs. However, my contract could not be canceled and I would also have to pay a cancellation fee and then re-sign a NEW three-year contract. He stated that it was âhighly unusualâ to move equipment to a new location. Call was then escalated to âLester,â the DC-area regional sales manager. He basically confirmed that nothing could be done and that if I moved the equipment I would have to pay a penalty for canceling the original contract. Lester told me that Robert Williams at corporate would have to authorize any changes with my contract and waiving any fees for labor. A few days later I hear back from Robert who says that itâs actually their billing/retention department that could waive these fees but they will not release me from the contract. He agreed to look into this and get back to me.
⢠August 2008 â I finally hear back from Robert and his âbottom lineâ was that the equipment cannot be moved. He stated that it was not possible to move the equipment and the only thing they could offer me is a âdealâ on a new system. However, I would have to sign a new contract and either pay to get out of the old one or continue it for the next 2 years. I declined the offer and resolved to just run out the 2-year contract while renting out my home.
⢠October 2008 â I get a call from ADT that my alarm system was not working (I was no longer living in the home). I scheduled a service call for November 10th.
⢠November 10th, 2008 â Technician comes out. He states that an entire component in the system needs to be replaced and will have to order the necessary parts. He states that he will order the parts and then call to schedule another time to fix the system once the parts have arrived.
⢠November 14th, 2008 â I get a call from the technician on my cell phone at 8:00 PM at night stating that he is at my house and there to fix the system. I explain to him that he never set up an appointment with me and cannot just show up and expect me to be there. He tells me to call ADT and schedule a time to have the system fixed.
⢠Late November 2008 â I schedule an appointment and the technician never shows up. We schedule another appointment for early December 2008.
⢠December 2008 â ADT technician never shows up. Another appointment scheduled for January 20th, 2009.
⢠January 20th, 2009 â the appointment is scheduled and no one ever shows up. After waiting around for several hours, we call ADT and they tell us that they had to cancel the appointment because they didnât have the necessary parts to fix the system. Another appointment is scheduled for January 23rd, 2009.
⢠January 23rd, 2009 â A technician shows up at 10:00 PM, several hours after the time-window we were given. He starts to work on the system, but then says he cannot complete the job because he doesnât have all the necessary parts.
⢠January 24th, 2009 â We make several calls to ADT to try to get the situation resolved. ADT representative tells me that I will get a call back once the parts have arrived. I ask if I am being charged my monthly monitoring fee and they assure me that I will not be charged until the issue is resolved.
⢠February 2009 â No word from ADT, but they keep charging me for my monthly monitoring fee. I make 3 calls but never receive a concrete response about whether the parts have in fact arrived.
⢠March 5th, 2009 â I speak with âAlexâ in technical support (customer service #GMV). He states that the parts have arrived and he will work on scheduling an appointment. I also call ADTâs corporate offices on this day and speak with Tim (#63538). He states that he will work to ensure my issues are resolved. He assures me that I will be credited back for all the monthly monitoring fees I had been paying when not receiving service.
⢠March 6th, 2009 â Tim tells me that they cannot determine what my refund amount will be. He agrees to call Ted Peterkin, the local manager, and have him be present at the time my alarm is repaired, which we schedule for Tuesday March 10th.
⢠March 9th, 2009 â Tim calls and confirms my appointment with the technician on March 10th. I ask for the Ted Peterkinâs number, but Tim states that if I have any trouble I should call him instead.
⢠March 10th, 2009 â ADT service person arrives at 5:00 PM. Issue is fixed within 45 minutes. Iâm told that the problem was a defective SIM card. Ted Peterkin never shows up. I leave a message for Mr. Peterkin. He calls me back around 6:30 PM and states that ADT can only offer me a credit of one monthsâ service for my trouble. I tell him that this is not acceptable and that I want to be refunded for every month that I have been without service. He finally agrees to file the paperwork for 6 monthsâ worth of refund ($264 total).
⢠March 11th, 2009 â I get a call from Ted Peterkin. He states that I will be refunded $269.44 and that the refund will be issued to my checking account within 7 days.
⢠March 20th, 2009 â I did not receive any refund.
⢠March 23, 2009 â Still no refund. I leave a voicemail for Ted Peterkin. I call Tim but find out that he no longer works for ADT. I speak with Corinthian (#17391) who agrees to look into the matter. He calls me back later that day and says that refunds usually take âabout 30 days.â
⢠March 24th, 2009 â I get a call from Bonnie Guppy who is the head of the corporate resolution team (904-565-8164). She states that the paperwork for my refund was never submitted and that she will look into the matter and call me back. Corinthian calls later in the day and states that he talked with Ted Peterkin but Ted never followed up with a response. At 3:00 PM, I called Bonnie and left a voicemail. At 6:39 PM I speak with Bonnie who states that the only way to get a refund issued would be to start the process all over again. She stated that it would take about 2-3 weeks. She agrees to send me an email confirming the amount of money I was to be credited. She apologized and confirmed that Ted Peterkin âdropped the ballâ and didnât do what he should have to get my refund issued.
⢠March 27th, 2009 â I am on vacation and go online via my Blackberry to check my checking account. I see that my account has a DEBIT from ADT in the amount of $269.44. I call Bonnie and explain to her what happened and she agrees to look into it. I call my bank and they confirm that the money had, in fact, been deducted from my account. I file a fraud charge and send a bank representative my email from Bonnie showing that I should have been credited those funds. Bonnie calls me back and apologizes profusely, stating that there was a âmix up.â She states that she would get it corrected. However, my bank tells me that the money had been debited and that I basically didnât have access to those funds until the issue was resolved. The issue is finally resolved several days later.
⢠October 2009 â I get an online survey in an email from ADT. I fill it out, recounting my experiences with the company. I note that I would never in a million years use ADT ever again and that I active dissuade people from using ADT.
⢠October 29th, 2009 â I get a call from Kelly Goddard at the Springfield office to follow up on my survey results. He tries to offer me a âdealâ and states that Lester at his office never received my complaint. He states that the alarm systems can in fact be moved and that should have been done to begin with. He asks if I want to move my system and continue my service. I decline. I told him that the only thing I would be doing was canceling my ADT service as soon as my contract expires.
Any one of these things alone I could have overlooked as a simple mistake. However, in totality, they just seem to indicate that ADT has no qualms about using shady sales tactics and the company has a poor approach to general customer service. I will never again use ADT and I highly discourage anyone else from using this service. While the service itself has some value, I do not think that the service is worth it when you consider the time spent dealing with such horrible customer service.
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Anonymous on 10/26/2009:
Bottom line is whatever you are TOLD to get you to buy anything means nothing if its not in the contract.
statisticschick on 11/09/2009:
Actually, the contract I received was silent on this matter. And, here's the kicker - I recently completed an ADT survey and gave them a horrible rating for just about everything. Within a couple of days I received two follow-up phone calls from ADT reps asking what they could due to remedy my situation. I told one guy nothing, that it was all "water under the bridge" at this point and I was just waiting for my contract to run out. However, after I explained my story, he said, "Well, of course we can move your equipment for you. We can always do that if that's what the customer wants." When I asked about being unable to do this to begin with, he said, "well, I don't know where you go that information, but if you had called us (he was from the regional division) and spoke with me, it would have been done, because we do that all the time."
After talking with him, I was still mad, but it seems that there might be some difference in how ADT National deals with customers compared to how the regional office deals with them. I'm NOT giving ADT any excuses, because as a customer I would have no way of knowing how to get in touch with the regional center (when you call ADT, it all goes to the national call-in center). Nonetheless, the original person who sold me my equipment was from the regional center and may have been giving me info based on his experience there.
Bottomline, still horrible service and I would still NEVER recommend ADT to anyone. The inability to move the equipment, in the end, was the least of my concerns. The worst part of the experience was having an non-working alarm for almost 5 months and visits from numerous ADT techs who didn't know their head from their, well, you know. Oh, and accidentally DEBITING my checking account almost $300 and then having to fight to get my money back from that. Yeah, those were my bigger concerns.
pamela on 08/31/2012:
ADT FAILED US and many others!!! If you want to have peace of mind for your family, PLEASE stay away from ADT!!! ADT failed to dispatch fire rescue when my smoke detectors started going off. After my house was totaled and 2 loving pets perished, the Fire Dept Investigator checked my alarm system. Everything was operational on MY end. He called FROM MY BURNT HOUSE and asked ADT why they didn't dispatch help. They claim they never got the alarm. 4 days later, ADT took out my next month's payment. 3 1/2wks later, not a word from ADT. Please go to my Facebook site and like the page and read my whole story and see pictures, and then please share so others can know of the dangers of trusting ADT. Thanks.
Patricia Davis on 07/11/2013:
We have had an actual theft from a sub contractor of ADT. ADT will do nothing to rectify. 3 remote key fobs are programmed. We only have two.....common sense. Not in southern GA. The "technician" who came to "fix" the situation had no teeth and looked like a drug addict. I'm serious...they have access to our home....they can sue me. I'm not paying them anything. I had a dump and grab pile of jewlery stolen....yes, they lie, steal, cheat....and have shady characters as "representatives".
Rosemary on 08/07/2014:
I live in Texas. It must be somewhat different here. Not saying we didn't have problems but when all was said and done, they were extremely helpful. we have had ADT for about 15 years. I had no complaints until about a year ago when I discovered that our system has not been detected for about 4 years due to the fact that we got rid of our home phone line. they said we needed to have a cell phone line connected to our alarm system. Of course I was infuriated, but thankful that we did not have any problems with break-ins. Of course we had wasted all that money over the 4 years for something that didn't work. So they sent out a technician very promptly and he connected our alarm for cell phone service. they said it would be about $300 for the installation, however, we got it free as I told them we could not afford that cost. they also lowered our payment. then 6 months later I lost my job and called ADT to let them know I was cancelling due to the extra cost I could not incur. They gave me 3 months free and said if after that we still wanted to cancel, we could. Luckily my husband finally got a job and I called them and they also lowered my payment even more and said I would never have another increase. So we are very happy with our service. Maybe it's different from state to state.
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Horrible Customer Service
Posted by
KENTUCKY -- About a year ago we installed an ADT system in our new house. We specifically mentioned to the sales representative that we were planning on getting a pet and to please set up the motion sensor they were installing so that when we did get our pet he/she wouldn't set it off.
Fast forward to two weeks ago when we bought little Yumi home. We set the alarm and went to bed and were awoken to the sound of our alarm going off.
It turns out the installer never set the motion sensor up so that a pet wouldn't set it off, even though on the Service Agreement we signed said to set this up for a pet. It says and I quote "1 motion sensor (pet)"
So I call ADT and speak to someone in "monitoring" who informs me that the service charge to get them to come out here and change it will be $94.00(US) for the first 30 minutes plus an additional $40.00(US) for every additional 30 minutes as well as another $250.00(US) for the cost of a new motion sensor.
To say I was livid would be an absolute understatement. When I questioned the representative about why I was being charge for an obvious mistake on the installers part she got rude and told me that there was nothing she could do.
I called USAA and spoke to a representative there who could not believe that I was treated so poorly and did a three way conference call with ADT to find out what was going on.
I was put in touch with another representative from ADT who claimed to be a supervisor. When questioned by the USAA representative the ADT representative said that even though it was in the contract that it was supposed to be set up we still needed to pay for the service call and dispute the charges when the installer was done adjusting the sensor.
Even the USAA representative was appalled that they were STILL charging me for their error. The USAA representative proceeded to explain that the ADT contract with them covers this type of thing and we should not be charged, again we were told that her hands were tied and that there was nothing she can do to help us.
I finally was able to get a hold of the sales representative from ADT who sold us our system and even pointed out to her that in the contract that the three of us signed (her, myself, and my husband) that she wrote in to set up the motion sensor for a pet. She agreed and we did another conference call with the "Monitoring Center".
When she explained to the representative that this was a contractual obligation that we be set up for a pet we FINALLY spoke with someone who can get the situation rectified.
I was put in touch with someone from appointments and was told that this would be no charge and that low and behold this type of thing was covered in our maintenance agreement with ADT.
So why if this one person could see this, did the other 3 representatives I spoke to overlook this? Why did I have to speak with almost 6 people today to get ADT to fix a mistake that they themselves caused by not properly setting up our system?
The installer will be here on Friday to adjust our motion sensor, hopefully I will not have to write another complaint.
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Anonymous on 05/13/2009:
Good review Princi and I'm glad it all worked out in the end. There is no substitute for persistence. And finally a big ole kudos to USAA for assisting you. USAA rocks!
BokiBean on 05/13/2009:
Go Girl!!!!!! VH review and glad that the whole family and Yumi will be secure.
It makes me wonder if the person who claimed that there would be a service call just became stubborn about it and wouldn't admit her error! To me, it just makes common sense that another visit to your house would just be covered without a charge.
bargod on 05/13/2009:
I used to install alarm systems way back and what they quoted you was outrageous. It doesn't require a special senser and it's a minor ajustment that a tech can do in a few minutes depending on how many sensers you have. Glad things worked out for you.
Principissa on 05/13/2009:
We only have 1 sensor by the door. I have the contract that we signed as well as the work order with the checklist stating that the installer set it up for a pet. I've got them by the berries, I'm just waiting to see if I'll have to squeeze them at this point.
Crabs, I swear by USAA, they are hands down the BEST company we have EVER done business with. I recommend them highly to anyone.
BokiBean on 05/13/2009:
I'm cookin' chicken thighs for my security system... :D
Principissa on 05/13/2009:
Mine's getting a london broil and baked potatoes.
Anonymous on 05/13/2009:
What is USAA.?
BokiBean on 05/13/2009:
Hehehe.. shhhh mine might be listening. :D
BokiBean on 05/13/2009:
Oh, mine barks! forgot to say... I think the security system that talks is getting meatloaf..haven't decided yet.
Anonymous on 05/13/2009:
London broil? No fair Princi! I'm making Hamburger Helper tonite for the kids.
Principissa on 05/13/2009:
Well come over here! We've got plenty.
Well mine barks, well growls, no, I guess he fights with a chainsaw when he's sleeping.
Anonymous on 05/13/2009:
When I lived with my ex, we would grill steaks, and chicken, and things like that every night. I don't miss him, but I miss that grill.
Principissa on 05/13/2009:
LOL! I'm actually going to have to buy a new grill this summer. She's dying on us. I've got my eye on a nice Weber though, hubby is not going to be happy with the price, but a porterhouse usually shuts him up.
Anonymous on 05/13/2009:
Wally, USAA is an insurance and financial services company for those who serve or have served in the United States military and their family members. I agree with Princi it's the best company I've ever done business with. Case in point I just recently got married. I switch my wife's auto and homeowners from State Farm to USAA and it cut her premiums by 70%. She was shocked to say the least. They also have extraordinary customer service. A total '10' in my book.
Principissa on 05/13/2009:
Agreed Crabs. We just got a discount this year 5% for not filing any claims with them, they called it the safe driver discount. I have never been treated anything but good when calling them. As I said, hands down best company I've ever done business with.
statisticschick on 11/09/2009:
Classic ADT experience in my book. Their customer service is horrible. All they care about is hooking you into that 3-year contract. After that, they don't care if the equipment works properly, if they're meeting their contractual obligation, etc.
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ADT Security Systems Lies Misleads Defrauds & Laughs All The Way To The Bank !
Posted by
PLEASANTON, CALIFORNIA -- Due to a break-in, I decided to get a home security system. I met with Brinks and then with ADT. The sales representative who called Brinks "Stinks", assured me that the system ADT installs would include a pet-sensitive motion detector. This was a huge selling point for me, as Brinks did not offer that assurance.
In addition, the sales representative said that ADT has a 6 month Personal Satisfaction Guarantee, and if FOR ANY REASON I was not satisfied with ADT, I would be released from the contract. These were the two main selling points that convinced me to go with ADT and not Brinks. Unfortunately, I was to learn that the sales representative lied through his teeth about these 2 issues just to make the sale.
I gave the sales representative a $40.00 deposit check, per his request, and we scheduled an installation appointment for the following Monday. I asked the sales representative to please make sure the tech brought along enough signage for my home - he said he would make sure of it.
I took the day off of work, thereby losing one days income. The technician never came by, and thus began the frustrating process of trying to reach someone at the Pleasanton office. Late in the afternoon, someone finally called me and told me that the appointment was scheduled for Tuesday. This was absolutely incorrect, but she was thoroughly unconcerned about how this effected me, the customer. She tersely said that the tech would show up the next day and that was that, and she had no further information for me. I asked her to please be sure the tech brought along the signage - she said she would make a note of it.
The tech did show up on Tuesday. Unfortunately, during the installation, he created a significant amount of damage to a wall he was drilling through. It was after the installation that the tech informed me that the motion detector was NOT reliably pet-sensitive, contrary to what the sales representative had promised. I would not be able to leave the motion detector on at night, certainly, as my cats may set it off. In addition, my cats could set it off during the day as well. The only suggestion he had for me was to watch the light on the motion detector as my cats walked around the house to see if, indeed, they would set the alarm off. Oh - the tech did NOT bring along enough signage.
Once the sales representative made the sale, he became very very difficult to contact. He never answered his phone and it took him a long time to get back to me. He promised the signage again - and again - and again ! I finally left him an angry message acknowledging that he had, apparently, blown me off once again. Eventually, he left a couple of signs outside my door. This took several days.
In the meantime I was trying to reach someone by phone at the local office regarding the fact that this system was sold to me under false claims of reliability. I was NEVER able to reach anyone there. The phone would be forwarded to other offices, to monitor operators, etc... I left a voice message for one of the managers who never bothered to call me back. You see, I had received a bill in the mail for $40.00 - the $40.00 I already paid to ADT ! Clearly they were absolutely screwing up everything and I was becoming very unhappy as a result.
Finally I reached a very nice woman at Corporate Customer Service, who has been trying to assist me in all of these matters. I was promised a $100 rebate - I was promised 2 free months of service as a result of ADT's messing up the installation appointment. I was promised a pet-sensitive system, which of course I do not have. Unfortunately, this nice woman at Corporate cannot honor the Personal Satisfaction Guarantee that ADT also promised. She can only email the people at the local office on my behalf.
I have decided, based on the initial lies I was told as well as the thorough bungling of every possible detail in relation to my account with ADT to opt for the Personal Satisfaction Guarantee. The local Sales Manager, has been polite, and understood my concerns, but had to pass the decision along to his superior.
His superior is out of the office for the week. Someone who works under the superior called me today, and this call constitutes the absolute worst experience I have ever had with any company. She insisted that I do not qualify for the Personal Satisfaction Guarantee, which of course is in DIRECT opposition to what the salesman communicated to me. She was rude, she would not listen to me, she would constantly interrupt me and when I asked her to stop interrupting me and to listen to me, she said, and I quote: "I don't want to listen to you !". I hung up - what's the use ?
This entire experience has been stressful and disruptive to my life - I have already lost income, have been lied to and misled, I have been insulted, taken advantage of and defrauded.
Believe me - I will be pursuing this matter to the fullest extent of the law. If anyone has had a similar experience or has some advice on the matter, I would appreciate your input. I have contacted a lawyer, and will be contacting the Attorney General, but I will not stop there.
How dare ADT lie to it's customers and mistreat them. How dare they take advantage of honest people
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ADT Does Not Accept Responsibility for Equipment Failure.
Posted by
BOCA RATON, FLORIDA -- For many years, I have entrusted the security of my business office to ADT and their security system. In July of 2013, our office was burglarized. After the burglary, an ADT technician came out and verified that the motion detector did not go off when the perpetrator came into the office. It was verified that everything was set correctly and he could give no explanation as to why the alarm did not activate.
At ADTâs request, I sent the ADT Litigation Department a letter along with receipts, the Sacramento Police Department Incident Report as well as photographs of the room after the break-in and theft. In September, I received an acknowledgement receipt from Zurich (ADTâs Insurance Company) stating they had in fact received the claim from ADT.
My assistant began contacting Zurich to check on the status of the claim, after numerous unreturned phone calls and answers that they were still working on the claim drug out for over a month. Finally on October 31st, we received word from Zurich that they had denied the claim and ADT was not responsible for the break in/loss of property at my office.
My extreme frustration stems from several places; first, the lack of responsibility that ADT took for our claim; it also stems from the amount of time it took ADT and their insurance company to process the claim. I paid for ADT's security system to protect my office and belongings. It failed to do that. I expected further and speedier communication from ADT in response to the claim; I never heard anything from ADT directly. I certainly expected ADT and their insurance company to do whatever it takes to quickly process this claim so our loss can be recouped, and yet they refuse to take responsibility
This situation has proven to me that ADT does not care about their customers and they will take no responsibility if THEIR system fails to work. I am now out almost $2000.00 and many hours thanks to ADTâs failed system. I will let everyone know that ADT cannot be trusted to protect their property or belongings and they cannot be trusted to follow through with any customer service complaints.
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trmn8r on 11/04/2013:
Is there any kind of guarantee that the alarm system will go off?
clutzycook on 11/05/2013:
Sounds like you're going to have to fight this one in court.
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Terrible Service
Posted by
I've been a customer of ADT since 1995. And the service used to be good. Now, I would never recommend ADT to anyone! Stay clear of this company, your house could be burning down and they would put you on hold and an hour later tell you that they could maybe answer your questions the next day or soon after.
ADT has the worst customer service I've ever experienced, and that's saying something. The fire alarm was going off in my house for over an hour while I was on hold and treated very rudely by the support teams. One lady told me it was hard for her to hear me and told me very rudely to go outside since it was kind of hard for her to hear. I live in Iowa, its freezing, literally. After being hung up on numerous time, being put on hold for whom knows how long, and being told that may be I should try calling back tomorrow during normal working hours, I was beyond frustrated. They only started listening after I threatened to call my lawyer, then they suddenly became more amicable. I don't pay that much to be ignored while my house has alarms blaring so loud that I still have tinnitus. Once again, worst service, I'm currently looking to replace them.
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Alain on 01/02/2013:
You might want to file a complaint about this to the Iowa Attorney Generals Consumer Protection Division via http://www.state.ia.us/government/ag/file_complaint/index.html or by calling 515-281-5926 / 888-777-4590 Additionally, a report to http://www.ftc.gov/bcp/index.shtml wouldn't hurt.
trmn8r on 01/02/2013:
Is there evidence that if you hadn't called in a false alarm, they would not have forwarded the alarm to the fire department?
Were you on a cell phone? That would explain their suggestion that you move to another location so they could understand the conversation.
Sounds like they were advising you that during normal business hours they could resolve the false alarm problem. Did they ultimately do anything to stop the alarm?
yoke on 01/02/2013:
That is unthinkable that they would not send someone out to shut off the alarm and expected you to wait a few days for it to happen. Since they heard the alarm going off it should have been taken care of right away.
Anonymous on 01/02/2013:
Why couldn't you turn the fire alarm off yourself? We don't have ADT so I have no idea how they operate but why couldn't you shut it off yourself? Or at the very least remove the battery?
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Village Ordinances
Posted by
There is an ordinance that is common that requires business owners requiring keys to be provided to the fire department. ADT security company provides worthless security services.
I was broken into several times, theft and vandalism occurred, without the security system going off. The security system connects to the police during break insurance The system is in good working conditions, based on the event log provided to me. They accuse other people for their crime.
I had a vet that I worked for and he ordered stuff before I left working for him. (I bought a business and found a lot of duplicates as part of the inventory I bought...duplicate microscopes (4) Visa Mastercard processing machines (3) and an odd box that contained cage card holders (the same thing the other guy I used to work for ordered). Fast forward few years, I got the opportunity to work for him again and he complained he ordered cage card holders and it "disappeared". I also had same inventory "disappearing" events in my business but always thought it was employee theft. I would fire the employee, but the theft continued to occur. (I was starting to believe that I had resident ghosts...because I had high security locks changed all the time. Later, I found out another store owner gave their key to the fire department and I found a hole passage through the ceiling. In fact when the vandalism occurred, I called and left a message to the investigating cop that I heard noises in the ceiling. I was afraid that if I opened the ceiling, I would get hurt. They never investigated and next day, another store had glass window broken...(the person needed to get out and must have been confused where he came from because its dark up there...he had the key to the building).
Anyway, there was a similar break in the other vet I worked for...I know its the same people based on the kind of items stolen...dog food! Dog food was a common thing that got stolen from my place (aside from other things) and this place had the same issue. Who would go out and go to great lengths to steal dog food? (It's the prescription kind). In this scenario, they accused a person they did not like and this person ended up in jail. They claimed that the wires were cut so that the (ADT) motion detector and phone lines were cut. The cut wire was only in one area. When I discussed my situation to the owner and tried to ask him to get it investigated, he told me he did not care and did not want to be involved. I told him that coincidentally I found cage card holders when I bought my business as part of inventory. I asked him the date (which was around that time).
Anyway, for the vandalism event that occurred in my place? I filed a police report and got prosecuted because (the only one who had the keys was the fire department...a village code ordinance that is common all throughout America).
When I tried to file a complaint against the fire department, there is no agency that accepts complaints against the police/fire department.
I went to the victim assistance program, state's attorney, FBI...instead of getting help, they prosecuted me!
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Anonymous on 06/13/2009:
What did they prosecute you for?
madconsumer on 06/13/2009:
I don't get it.
Anonymous on 06/13/2009:
So get a new alarm company. ADP isn't the only fish in the ocean.
madconsumer on 06/13/2009:
ken you mean ADT!
Anonymous on 06/13/2009:
oops... I have been working on an DP project all week...can't get work outta my head. Yes, I meant ADT
Soaring Consumer on 06/13/2009:
Maybe you should take it to the media?
BokiBean on 06/13/2009:
Actually, the media is a good idea. There might be an investigative reporter who would be interested in this.
Anonymous on 06/13/2009:
I'd LOVE to hear the answer to PassingBy's question.
Starlord on 06/13/2009:
Actually, there are places that take complaints against police and fire departments. It is called the police or fire department. Police have Internal Affairs and I am sure fire departments have something similar. If it is the entire department, contact the city manager or mayor. They most certainly are answerable to the city and the citizens.
Starlord on 06/13/2009:
Actually, there are places that take complaints against police and fire departments. It is called the police or fire department. Police have Internal Affairs and I am sure fire departments have something similar. If it is the entire department, contact the city manager or mayor. They most certainly are answerable to the city and the citizens.
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Multiple Issues With ADT
Posted by
MONROE, NEW YORK -- Multiple issues with ADT have included the following:
1. Had an alarm event that required notification to the local police department. 45 minutes later, the police department had called back -- long after I called them directly and they'd been to the premise -- to advise me that they received a call that was misrouted and transferred trough various sources (phone operator, state police, county dispatch, finally to my local police) because ADT had the wrong phone number for the local police, despite our providing the correct one. When we called them to correct this, we were told by the phone representative that nothing could be done about it. So I'm paying for police notification that isn't happening properly.
2. Scheduled an appointment for ADT to move my security panel due to a door installation. Technician arrived late, berated the door installers, continually used foul language to me and the installers, spent 2 hours rewiring the entire system, then left it in a non-functioning condition to go to other appointments and never returned. Had to insist that an off-hours technician repair my system and make it operational at 10PM -- more than 9 hours after the first technician left. Also scheduled a CO Sensor installation (see 3. below).
3. Scheduled a CO Sensor install for a month ahead with a technician. Received several calls from ADT indicating that the part was received, and then asking "if I wanted to schedule". Corrected them on no less than 3 occasions, and asked how we make sure this is scheduled, was assured this was under control. The morning of the installation, receive a call telling me that they "don't have the part and would need to reschedule", despite being called to schedule 3 times prior stating "we've received the part".
Company clearly is not handling its business well, requests for escalation are not well-received or taken seriously. Calls to local office are not handled by managers immediately, post-sales service is not taken seriously. Clearly, their goal is to sell you the system, then not service it properly.
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Connoisseur on 04/12/2010:
My ADT system has always been at a nominal fee from the SPCA terrific dogs
(large working breeds) whom are there on the spot if a miscreant has some foul ideas about invading our humble palace :-)
Seriously folks: what good is any of theses systems if the PD comes 5/10 minutes later? a good burglar cleans you out in two minutes. Now if you are in the house when they are trying to get in...well for pete's sake lock and load. That is what you have a Second Amendment right, for.
ADT and all these other systems are just expensive useless giving you a false sense of security.
jktshff1 on 04/12/2010:
Unfortunately, the police are investigators of crime, not preventer's. Average nationwide response time (from what I can google) is 8 minutes. Not their fault, just a fact of life.
I carry a gun 'cause a cop is too heavy.
Connoisseur on 04/12/2010:
And that is my point. ADT is not a preventer either although they mislead into thinking that they are because they call the cops. I really don't need them to call just so they can take the report. I can take an inventory and go down to the station and put in the report myself. just a ADT is waste of $$$$ is all I am saying.
jktshff1 on 04/12/2010:
An alarm system is a good thing, lets you know something is going on, and can possibly scare off the bad guy. The Mrs liquor store is just 5 min away. Alarm company notifies us, we go, check it out. Most of the time "false alarem", other than that, useless.
Anonymous on 04/12/2010:
I also know someone with a "security system". Their home was broken into and it was "armed" at the time. The police said the thieves knew how to disarm the system. The people doing the steeling are probably a step ahead of these security companies.
Connoisseur on 04/12/2010:
jktshff........The best sign ever. "Forget the dog, worry about the owner."
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Poor Service, Horrendous Customer Service, and Fraudulent Sales
Posted by
MYRTLE BEACH, SOUTH CAROLINA -- ADT is perhaps the worst company I have ever dealt with. They pride themselves on lies, and bad service. Any small business person or home owner should avoid this company at all costs. I am currently under contract with this company and there is no way out. I bought a camera system and it does not work as promised. I have spoken to the sales agent, to customer service and to corporate customer relations. Every time it is the same. Every time it is my fault. I paid for a service that does not work as promised and it is my fault. I did not call them enough times, or state my case clearly enough even though I conducted a 3 way call with my banks fraud department explicitly outlining what was wrong with the system. Their response was that I did not request a service call. I really wish there was a way to sue or put a judgment on this company for all the hours I have spent and all the aggravation they have caused me over this past year. Doing business with ADT is the worst decision you could ever make.
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Locking consumers into three year contracts after selling your home.
Posted by
ATLANTA, GEORGIA -- This situation took place in Fairburn Georgia in 2009.
If you sell your house within a three year window ADT makes not exceptions,
for moving to accept another job, after your house is sold. They expect
the purchaser to transfer the service in their name or they will harass the previous owner to pay remaining years of the contract, if you do not transfer the service to your new resident. They do not leave room for renting or can no longer afford because of economic hard times!
They will damage your credit reports for non payment and pay money for collection agencies to force you to pay a 3 year contract for a security system that you no longer have since your house sold! I moved to another city to accept a job after trying to get a job in Atlanta for over 2 years!
I can't believe some of tings BIG BUSINESS IS ALLOWED TO GET AWAY WITH!
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Solumina on 03/03/2012:
That is how contracts work, you either have to finish them out, pay an early termination fee if allowed, or have the contract transferred to a different person so that they will finish out the contract.
this is why on 03/04/2012:
this is why it's best to read your contract before signing.
not liking a clause doesn't mean it vanishes from the contract. and if you sign your name to it... that means you've agreed to it.
ok4now on 03/07/2012:
Welcome to ADT Hell. I read the hype and it's a ripoff. "Complete Security System Installed For $99.00." Then the fine print says a monthly monitoring fee of $39.95 for 36 months. Hello!! That's $1,438.20 dollars. This is where they get you. ADT spends big bucks on advertising to lure unsuspecting people in. Don't take the bait.
jktshff1 on 03/07/2012:
trmn8r on 03/07/2012:
I don't think this has as much to do with "big business" as it does your contract.
It makes sense that the company would expect a three year total return on this product, because the $99 install fee doesn't cover the cost. In other words, they make their money over time like a wireless telephone that comes with a contract.
I had an interview with ADT in the World Trade Center back in the 80's on like the 39th floor. I got out at 33 to switch elevators and the wall moved about 8" due to wind. The windows were down to floor level. Very creepy, and that was my only time in WTC and I didn't take the job.
Slimjim on 03/07/2012:
Well they did install a system for $99 based on a contract that will make up the loss. I'm not sure how this is villanizing as I can't imagine why they wouldn't expect the contract be honored. Maybe they will take an early cancellation fee as suggested. At the same time, maybe the damage is already done (credit wise)and paying them anything would be futile to your cause.
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Grave-robbing. What kind of monster would do such a thing? It's true that Leonardo da Vinci did it, Shakespeare wrote about it, and the resurrection men of nineteenth-century Scotland practically made it an art. But none of this matters to Joey Crouch, a sixteen-year-old straight-A student living in Chicago with his single mom.Read more...
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From the book
My father's name was Ken Harnett. I was told by my caseworker from the Department of Children and Family Services that she had tracked him down in a small town in Iowa not far from the Mississippi River, not even five hours away from Chicago. My caseworker, a young woman named Claire, was proud of the discovery. When she had told me after my mother's funeral that she was giving top priority to the search, it had sounded like one of those things she was required to say. I think I nodded and maybe even smiled. It never occurred to me that Claire would succeed. I don't think it occurred to her, either.
I tried to imagine what he looked like; I subtracted my mother's features from my own. The exercise was not only futile, it was boring. I didn't care. He was not real, at least not to me. Even the name felt fabricated. My last name was Crouch. I knew no Harnetts and had never met anyone named Ken. Such thoughts compelled me to fish out my passport and consider the moronic face staring back at me. I'd had the passport all my life, a childhood gift that made little sense; perhaps there had been a time when my mother had fantasized that we might leave the confines not only of the city but of the country as well. Over the years, I had taken it upon myself to renew the passport as a personal promise that I would not turn out like her, that one day I would see the world, any world. If I used it now, right now, maybe I could escape this faceless father.
Claire was assigned to my case the same day that my mother went under all eight wheels of the bus. Death was instantaneous, though the paperwork wasn't signed until about noon. Around dinnertime, the intercom buzzed and I asked who was there and it was a woman's voice that was not my mother's. Our speaker was crap, so I went downstairs to see who it was and it was a pretty Asian girl with a pixie cut and purple fingernails, possibly still in her twenties, and suddenly it didn't matter if she was homeless or a Jehovah's Witness or planned on pressing a knife to my throat. All I could think of was how stupid I looked with my Kool-Aid-stained tee and pleated shorts. Not that my attire mattered much: I was short and scrawny and not anyone people spent time looking at, and I knew I was kidding myself that this female, any female, saw me as anything but a blur of pimpled flesh and uncooperative brown hair. "Your mother has died," she said. She said it before introducing herself, and I couldn't help considering my reaction almost abstractly. There was an attractive young woman at my door; masculine protocol required that I not cry. It was tough, and got tougher as the night progressed, and I found myself wishing that Claire were less cute, much older, and had, for instance, a mustache.
Claire attended the wake and the funeral. I guess it was part of her job. My best friend, Boris Watson, met her for the first time there, and was as disheartened as I by her inappropriate good looks. The two of them shook hands, her grip businesslike and warm, his limp and humiliated, and I realized that, with my mother gone, this mismatched pair was all I had left. It did not bode well that their handshake was short, their conversation strained and doomed.
The service took place at our usual church with our usual pastor--my mother had taken me there almost every Sunday of my life. I don't know who arranged the funeral details and chose the casket or where exactly the money came from to pay for the service and flowers. Claire surely knew; maybe Boris knew, too. I was steered around, sometimes literally by the shoulders, from a hospital morgue to...
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Summernight wrote:Good luck with the Singaporean traffic, Dropbear! How do the police handle complaints (if at all)?
Thanks, but not sure how the police handle complaints. I suspect nothing if I don't get hit. I might need to get a camera and find out.
Nothing special today other than a lot of traffic. I'm learning to filter through the stopped cars, you just have to watch for the motorcyclist doing the same thing.
Passed 500km this month. The most since September last year. I'm not so sure I enjoy the weather so much, but it beats sitting in the congested traffic in a bus.


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6/15 in Yankee History
1979: The Yankees send Cliff Johnson to the Indians for pitcher Don Hood. Johnson had been in the Yankee doghouse ever since his clubhouse scuffle with teammate Goose Gossage that put the Goose on the DL for two months.
1976: In what will turn out to be one of the Orioles' best trades ever' Baltimore obtain pitchers Rudy May' Tippy Martinez' Dave Pagan' Scott McGregor and catcher Rick Dempsey from the Yankees for veteran pitchers Doyle Alexander' Ken Holtzman' Grant Jackson and catcher Elrod Hendricks. The veterans will help the Yankees win the AL pennant in 1976 and then fade.
1974: The Angels sell Rudy May (0-1) to the Yankees where he will post an 8-4 record this year.
1972: Andy Pettitte is born. Happy 39th to our much missed stopper!
1968: The Yankees sign outfielder Rocky Colavito after his release by the Dodgers. In another deal' New York sell pitcher John Wyatt' acquired last month' to the Tigers. They also sell sore-armed Jim Bouton to the Seattle Pilots for next season: Bouton goes to the Seattle Angels (PCL) in the meanwhile.
1963: Al Downing's 9-2 win against Detroit puts the Yankees in first place.
1961: Undefeated Ralph Terry's 11-inning 3-2 win at Cleveland moves the Yankees into first place. Mickey Mantle's homer ties the score at 1-1 and Johnny Blanchard's pinch single in the 11th wins it.
1958: At the Stadium, Yankee killers Jim Bunning and Frank Lary sweep New York 2-0 and 3-0 in a twin bill with Detroit. Lary gives up 4 hits and Bunning 3.
1957: At Kansas City' the Yankees win 9-2 over the A's' beating Virgil Trucks. Meanwhile, fallout from the 'Battle of the Copacabana' continues, as the Yanks then trade Billy Martin to Kansas City with shortstop Woodie Held and outfielder Bob Martyn for pitcher Ryne Duren' second baseman Milt Graff and outfielders Harry Simpson and Jim Pisoni.
1952: Before 69'468 at Municipal Stadium' New York score 6 runs in the 2nd inning off Bob Lemon en route to an 8-2 win in the opening game of a doubleheader. Mickey Mantle's 3-run homer is the big blow in the inning. The Yanks will complete the sweep in the nitecap with a 4-3 win.
1951: The Yanks swap pitchers' sending Tommy Byrne to the Browns for Stubby Overmire: New York add $25'000 to the deal. The Yanks also deal three right-handed pitchers – Bob Porterfield' Tom Ferrick' and Fred Sanford – to the Senators for needed lefty Bob Kuzava. Porterfield will blossom into the Nats ace over the next five years' but Kuzava will save the final World Series games in 1951 and 1952.
1950: The Yankees' frustrated in late April in their aborted trade for Joe Ostrowski with the Browns' finally get the pitcher' along with hurlers Tom Ferrick and Sid Schacht and third baseman Leo Thomas. New York give up infielder Snuffy Stirnweiss' outfielder Jim Delsing' pitchers Duane Pillette and Don Johnson' and $50'000. Both Ferrick and Ostrowski will prove their worth in the 1950 pennant drive. Tomorrow' the Yanks beat the Browns' 7-5' with Ferrick and Ostrowski starring in relief.
1935: John Whitehead' Chisox rookie ace' bows to the Yankees' 5-3. Texas Johnnie allows 13 hits' including 4 by Gehrig. But it is a double by Red Rolfe (below) in the 9th that brings home the final two runs. Johnny Murphy wins in relief. New York now lead the surprising White Sox by 4 games.
1928: At Sportsman's Park, Otis Brannan (below) has a home run and a 3-run double to pace the Browns to a 5-4 victory over the Yankees. Red Kress also homers for St. Louis while Babe Ruth hits his 24th for the Bombers.
1924: Yankee rookie Earle Combs breaks his leg and will be out most of the year.
1920: The Indians jump on Carl Mays (below) in the 3rd inning after the submariner walks 3 in succession. The Tribe score 5 times on their way to a 10-2 victory' the 3rd in 4 games with the Yankees. New York are now 2 games behind Cleveland.
1916: Any more brothers? After losing yesterday in Detroit to Harry Coveleski' the Yankees succumb today' 3-2' to his younger sibling Stan, who pitches for Cleveland. The Yankees rally with two outs in the 9th on Roger Peckinpaugh's triple and a single by Roy Hartzell to tie. With a man on second and first base open in the 10th' Bob Shawkey throws two wide ones to Tris Speaker (below)' then tries to slip a fast ball over the plate. Speaker hits it for the game-winning single.
1912: Babe Dahlgren, who replaced Lou Gehrig at first base at the end of the latter's streak of 2,130 consecutive games played ended, is born.


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Happy New Year! BMW rings in 2010 with price increases across the board
by Jonny Lieberman (RSS feed) on Dec 14th, 2009 at 10:58AM
Normally we can think of some cute little anecdote to kick these here posts off with, but today... can't do it. BMW is raising their prices by 0.4 percent across the board on vehicles sold in North America. This price increase takes effect on January 1, 2010. Why? BMW isn't saying. And while less than a percent may not sound like much, if you're buying a stripper 760Li ($136,600), that's like $600! There is a tiny sliver of good news. The three vehicles that just got introduced to this continent in December -- the ActiveHybrid X6, ActiveHybrid 7 and the 550i Gran Turismo -- are... Read More