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<ac:macro ac:name="unmigrated-inline-wiki-markup"><ac:plain-text-body><![CDATA[Zend_Session]]></ac:plain-text-body></ac:macro> Proposal Review
 <ac:macro ac:name="info"><ac:parameter ac:name="title">Proposal Review Period</ac:parameter><ac:rich-text-body> <ac:macro ac:name="unmigrated-inline-wiki-markup"><ac:plain-text-body><![CDATA[]]></ac:plain-text-body></ac:macro> <ac:macro ac:name="include"><ac:default-parameter>ZFDEV:Zend Proposal Zone Template</ac:default-parameter></ac:macro>

This proposal is for review until <ac:macro ac:name="unmigrated-inline-wiki-markup"><ac:plain-text-body><Unable to render embedded object: File (plain-text-body></ac:macro>. This may change as the review progresses and more or less time is needed. You may enter comments directly at the end of the document, or for more directed comments you may <ac:plain-text-body><) not found.[CDATA[10010]]></ac:plain-text-body>">create a new issue in the issue tracker for this project.
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<ac:macro ac:name="unmigrated-inline-wiki-markup"><ac:plain-text-body><![CDATA[Zend_Session]]></ac:plain-text-body></ac:macro> Proposal Review

<ac:macro ac:name="info"><ac:parameter ac:name="title">Proposal Review Period</ac:parameter><ac:rich-text-body>
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Jun 20, 2006

I generally like this proposal. There are two areas where I have initial comments: namespaces and transitory variables. It seems like namespaces were implemented just to allow transitory vars, and though I like both ideas I think their implementations should change to unlink them.

It seems like the goal of transitory vars is to have them exist for some time shorter than the length of the session. Probably the three likely scenarios would be 1) a certain number of requests, 2) a certain time passing, 3) a certain event occurring/condition met. I would propose that any variable could have a transitory limit put on it and that the default was none (i.e. until the session expires).

Without the need for namespaces for transitory vars I think the real need for namespaces is to separate the variables of different modules and applications. This would support interoperability. I would propose that when you get an instance of a session object that you can provide a name for the namespace that object will use. For example:

 $session = Zend_Session::instance('Zend_Auth');

$session->set('is_signed_in', true);

Would be conceptually equivalent to:

 $_SESSION['Zend_Auth']['is_signed_in'] = true;

This way a module, such as Zend_Auth, could operate with some security that its vars were not being trampled on.

One last implementation idea that I have found handy is lazy session start. This is to get around the problem of headers being send in some conditions. To implement this, the call to session_start() is only done when the session vars are actually accessed, not at instantiation. This way the app can, for example, redirect early on an error even though the session object has previously been added to the registry.

Jun 20, 2006

So yes, the namespace idea was to encourage encapsulation of data that belongs to some logical entity. There are 2 reasons for the _namespace functionality:

 First, to allow the user to extend Zend_Session while encouraging them to use the _namespace would also ensure they they dont overwrite data registered to zend_session via some other stream, like a plugin, etc. My current example is that I want to extend Zend_Session to be a Session handler (MyCompany_Session) that does a few things to check if the session is valid above and beyond the basic functionality... that being checking for a cookie set by our login server, etc..etc.. This way, before Zend_Session::_construct is run, I can run MyCompany_Session::_conststruct, store things i need inside a safe namespace, then forward to the Zend_Session::_construct.

 Secondly, these fucntions were suppose to be available to plugins, but through the design, these functions would have to be publicly defined.. So that is not what they are gonna be used for now.. As of now, a similar set of funcitons for saving to the session are in the Plugin_Abstract class and are available to use by plugins.

So, this design should encourage other modules to link in with Zend_Session. Ideas I had were something like Zend_Message: auto registering with Zend_Session and allowing messages to be stored and retrieved by specific modules and/or controllers. Another idea is a User plugin that allows a user class to store and retrieve user information, doing things like regenerating a session id when the user's state changes. etc.

Heh, I suppose that is alot. Let me know what you think.

Jun 20, 2006

I think we are really discussing different interfaces rather than functionality. I agree with the goal "to allow the user to extend Zend_Session while encouraging them to use the _namespace would also ensure they they dont overwrite data registered to zend_session via some other stream, like a plugin, etc." Perhaps the difference is that I would prefer an interface that encourages composition, whereas yours encourages inheritance.

I also think the interface to installable session handlers and plugins should be separate, perhaps even passed to the constructor for easy initialization.

I don't believe you addressed my comments on transitory values in the session. I am not sure this is even necessary, but if you implement it then fine grained control would probably be needs to meet the possible needs.

Perhaps there should be a base session class that provides what is need following the 80/20 rule – and then other classes that extend the base class that provide greater functionality.

Jul 13, 2006

I have rethought out Zend_Session and took some of your comments into consideration in this newer verison.

I think in this round the API takes care of the 80/20 rule completely. Usage can be as simple as

$session = new Zend_Session();

$session->thing = "blah";

// also isset($session->thing) || unset($session->thing)

Also, I re-thought the transitory thing as well, and I agree that perhaps it is not nessissary in the Zend_Session class. Since most of the usage revolved around messaging, the idea is that messaging (and this idea of transitory variables) should be implemented in something like a Zend_Session_Messenger extension that would take care of those needs. Its late, hope I am explaining correctly. But this system does encourages composition over inheritance through this plugin model. When it comes down to it Zend_Session itself is a plugin implemenetation.

Jun 20, 2006

Since the default is to use the internal php functionality for sessions this is more a note for future implementation, for example on a DB.

You should hash the session during the read and then check that hash during the write, If there have been no changes to the session there is no need to update the session, just the expire time.

Since you use setters and such you could do that there, add a check variable that defaults to false and is changed to true when a setter is called.

then on write if check variable is true write the whole session, otherwise just update the expire time.

Jun 20, 2006

Does PHP internally not take dirty-ness into consderation for sessions? I may run a few tests, I thought it did, but I also know that php-session code base is shaky at the moment. Some how between the version 4 and 5 split, patches got lost and were silently right before 5.1.3, I am not sure if they all made it back.

In either case, if php does not check if the _SESSION has changed, I could include a public property isDirty that could be referenced before saving back to the database.. I assume that check would go into the writeClose funcitonality or in the destructor?

Jun 23, 2006

I know for a fact with custom session handlers write is called every page load and for good reason, even if the session has not changed you still need the chance to update the expiry time or your session would expire.

Jul 02, 2006

Just piping in that I can verify that the default behaviour for PHP sessions with files is to update the contents of the file for every page request, even when nothing has changed. There is no checking to make sure if the data has changed or not before saving.

Jul 17, 2006

Also you need to track the expire time..

If no data has changed AND no more the X seconds have passed then don't waste database resources updating the expire time..

Example, I expire sessions at 300 seconds, however I don't update the expire more then every 30 seconds if data hasn't been changed.

This prevents in a enviroment where there are a lot of page loads by a single person constant updates that are not really needed.

Jul 18, 2006

Richard, is this something specific as to how one would implement the interface Zend_Session_SaveHandler_Interface?

I havent used a database backend to sessions in quite a while as the filesystem and ram-disks have done great for me..

I will look into writing a sample database interface to test though.

Jul 17, 2006

Last idea, You might want to have a static variable so you can track if a session has already been started.

I use this to figure out if its a new session and if I need to write data to the table. It allowed me to cleanly track if the session already existed or not and prevent double inserts ( although I think the double inserts I was seeing are related to a bug in the session code )

Jun 21, 2006

Small notes:

in Zend_Session_SaveHandler_Interface function write has id and data as unknown type, should be string I guess?

I also think we should support along with Zend_Session_SaveHandler_Interface the old way of setting handlers with functions - so that old code with handlers could be reused. Maybe with some class implementing this interface and accepting these handler functions in ctor.

Also, it is not clear what is the role of Data Plugin interface - never mentioned in the proposal.

Jun 21, 2006

I was going to suggest the exact same namespacing syntax that Christopher described. <ac:emoticon ac:name="smile" />

Are $session->foo and $session->get('foo') equivalent? (I assume they are.) It seems like get() and set() aren't necessary, since developers can use the simpler syntax, relying on __get() and __set(). In other words, instead of:

$session->set('foo', 'bar');

I can do:

$session->foo = 'bar';

This would let developers treat $session->foo exactly as they would $_SESSION<ac:link><ri:page ri:content-title="'foo'" /></ac:link>, making this class very intuitive. Combine that with namespaces, such that $session->foo can be used instead of $_SESSION<ac:link><ri:page ri:content-title="'namespace'" /></ac:link><ac:link><ri:page ri:content-title="'foo'" /></ac:link>, and you've got a pretty compelling reason to use Zend_Session.

Do you have a description or example of the persistent login (remember me) feature?

Jun 21, 2006

I was going to suggest the exact same namespacing syntax that Christopher described.

There's two votes. <ac:emoticon ac:name="smile" />

It seems like get() and set() aren't necessary.

PHP often make use of strings for names – so the get()/set() would be handy way to set things. I think ZF should be consistent across classes that use basic setters. Properties are fancy, but good old get()/set() are easy to override and make the implementation very clear.

Jun 23, 2006

On the general issue of accessing object properties, I would like to see Zend move toward some standardization of access to containers like a Session object. There are many objects that need this type of access and if they share a common container type then they can reuse lower-level functionality that supports that container type.

Jul 17, 2006

Hi Ralph - with the 0.4 proposal, how do you destroy or reset sessions? I can see there's a destroy() method for the storage container, but what about the plugin?

Jul 18, 2006

Simon,

It was my oversight to not have a destroy() method as part of the Core, that's fixed now.. But let me ask, given this flexible, multi-instanced implementation of sessions, how would you propose we handle session destruction?.. If one module, say Zend_Auth, is relying on a session.. should another module be able to destroy the entire session? As it stands, any module / plugin interface is allowed to do what it pleases with its own namespace.. ie: any session module can delete anything within its own namespace by calling $this->_session_core->namespaceUnset($this->_namespace); effectivly "resetting" itself.

By having destroy() as part of the core, my thought process is that one single interface would have the responsiblity of destroying the session.. Perhaps its Zend_Auth or Zend_User particulary when a user logs out of a site.. That plugin interface would be responsible for issuing a $this->_session_core->destroy() call. Otherwise, it seems as though the common garbage collecting routines suffice in riding the application of old sessions.

Another thought is to put a static method in Zend_Session, specifically Zend_Session::destroy(). By doing this, the user is aware that the destruction routine will affect all modules that depend on Zend_Session.

What ya think?

Jul 18, 2006

I don't see any problem with destroying the instance itself. That would remove the temptation to 'sledgehammer' the session out of existence.

$session_auth = Zend_Session::getInstance('auth');

$session_form = Zend_Session::getInstance('form');

$session_auth->id = 9999;

$session_form->hasSubmitted = true;

echo $session_form; // null

But as to the whole session? Perhaps you could generate a hashed key, specifically for 'locking' or 'unlocking' the session. Once the key has been set (probably by the bootstrapper?) the session couldn't be destroyed unless you provide that key. So:-

$key = Zend_Session::lock();

Zend_Session::destroy(); // throws an exception

Zend_Session::lock(); // throws an exception because a key was already generated

Zend_Session::unlock($key) // ker-chink!

Zend_Session::destroy(); // OK - has been unlocked.

The key obviously only survives on a per-request basis and is really only to prevent objects from stepping on each other's toes. You wouldn't register the key in the registry, for example, unless you wanted certain objects given the choice of taking control of the session.

Just an idea - does it sound OK to you?

Jul 18, 2006

In my option this is more handy:

<ac:macro ac:name="code"><ac:plain-text-body><![CDATA[
class zend_session extends zend_session_plugin_abstract
- Description.
- @var array
static private $_defaultOptions = array();
- Description.
- @var boolean
static private $_optionsParsed = false;
- Description.
- @var array
static private $_instances = array();
- Description.
- @param array $userOptions
- @return void
static public function setOptions(array $userOptions);
- Description.
- @param kernel_session_handler_interface $handler
- @return void
static public function setSaveHandler(zend_session_handler_interface $handler);
- Description.
- @see http://php.net/session_start/
- @return void
static public function start();
- Description.
- @see http://php.net/session_write_close/
- @return void
static public function writeClose();
- Description.
- @see http://php.net/session_destroy/
- @return void
static public function destroy();
- Description.
- @see http://php.net/session_id/
- @param string $id
- @return void
static public function setId($id);
- Description.
- @see http://php.net/session_regenerate_id/
- @param boolean $deleteOldSession
- @return void
static public function regenerateId($deleteOldSession = true);
- Description.
- @see http://php.net/session_id/
- @return string
static public function getId();
- Description.
- @param mixed $name
- @return object
static public function getInstance($name = 'default');
- Constructor.
- @param string $namespace
- @return void
public function __construct($namespace);
<ac:macro ac:name="code"><ac:plain-text-body><![CDATA[
abstract class zend_session_plugin_abstract
- Description.
- @var string
protected $_namespace;
- Constructor.
- @return void
public function __construct();
- Get the current namespace.
- @return string
public function __toString();
- Description.
- @return boolean
public function __isset($name);
- Description.
- @return void
public function __set($name, $value);
- Description.
- @return mixed
public function __get($name);
- Description.
- @return void
public function __unset($name);
- Clear the current namespace.
- @return void
public function clear();

Zend_Session_Core

I can not say anymore because my english is really bad. I'm sorry for that!

Greetings from germany,

Jul 18, 2006

Small update for zend_session:

<ac:macro ac:name="code"><ac:plain-text-body><![CDATA[
- Description.
- @see http://php.net/session_destroy/
- @param zend_session_plugin_abstract $name
- @return void
static public function destroy(zend_session_plugin_abstract $name = null)Unknown macro: { if (!is_null($name))Unknown macro: { $namespace = $name->__toString(); unset($_SESSION[$namespace]); }elseUnknown macro: { $_SESSION = array(); session_destroy(); }}

Use Case:

<ac:macro ac:name="code"><ac:plain-text-body><![CDATA[
$session_auth = zend_session::getInstance('auth');
$session_user = zend_session::getInstance(new zend_session_plugin_user());
- Description.
- Description.
Oct 26, 2006
<ac:macro ac:name="note"><ac:parameter ac:name="title">Zend Feedback</ac:parameter><ac:rich-text-body>
Conditionally accepted with the following changes required:

#1 Clean, clear separation of Zend_Session and Zend_Session_Core APIs. The former should contain only methods to manipulate namespaced session data, while the latter should contain only methods to manipulate global session attributes, behaviors, and provide Zend_Session instances access to namespaced session data.

#2 Zend_Session_Core should provide public access to the session "bootstrap, such that a developer can invoke the session bootstrap from with their ZF bootstrap code, or selectively within individual actions, if they wish to only incur session startup overhead for specific situations.

#3 Session validation has many forms. As with most security related process, there are many balance points with many trade-offs. Thus, each developer of a ZF app must choose session validation techniques that meet their needs. Session validator plugins will provide this flexibility. The first version of Zend_Session in the incubator should provide a mechanism for dynamically registering session validator plugins with Zend_Session_Core, whether as a one-time-only validation, or as a sticky validator for all further requests from the same session.

After Zend_Session enters the incubator and receives substantial testing form the community, based on community feedback, and practical use cases, the session validation mechanism may or may not be expanded, subject to the normal review process for significant additions to components.
</ac:rich-text-body></ac:macro>
Apr 04, 2007

I already wrote this in the proposal area for Registry, but this also belongs to this area.

In my opionion Registry objects and session objects should not be treated completely differently. Actually they should implement the same interface, because the have similar tasks, which is storing objects.

At the moment I hate it to access session objects and registry objects in different ways. Secondary these objects are not exchangeable because of the lack of an standardised interface.

In my opinion a session object is nothing more than a registry object which stores the data longer.

Additionally there should even exist a registry object that persists data longer than a session by writing data on the harddisk.

And there should be the observer pattern implemented, allowing objects to get informed when new entries are added, deleted or changed.

So a session class should not be implemented without working together with the programmers of the registry class and registry classes and the session classed shouldn't be treated seperately.


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They say everybody's got to have a "Bucket List." Seems the older I get and the poorer I get, when I look in the bottom of my bucket, it has a hole in it.
Not this time, in the bottom of my bucket I found a treasure, two treasures this time. One in the form of Senior Theatre and the other in Evelyn Kyle.
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The treasure I found in Evelyn was the admirable contributions she has made to opening up opportunities for seniors to participate in the theater experience and her like-minded passion for local history. As a charter member of the Mesa County Historical Society and her fervent desire, along with Pat Gormley and Diann Admire, to restore the Avalon Theatre, Evelyn has been a hard-working force behind what we enjoy today. She produced and directed a remake of "The Bat," the first show to play the Avalon in 1923 and performed it in the old Cooper Theatre in 1994, one of the first fundraisers for the Avalon's ambitious restoration.
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I am a real actor now and if you come and see me perform, I'll prove it to you! After all the thunderous applause, I can mark this off my bucket list!
Thank you, thank you, too kind, too kind.
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SearchHome » Articles » Big Band Caravan
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- Narrowing of the spinal canal
Possible Complications
- Headache
- Allergic reaction to the contrast
- Bleeding
- Inflamed or infected spinal cord
What to Expect
Prior to Procedure
- Physical exam and medical history
- Ask if you are pregnant—this test is not usually done on women who are pregnant
- Ask about your medical history
- Discuss your medicines with you, as you may need to
- change the dosing
- stop them—this is usually true with blood-thinners
- Determine if you have any allergies
- Possibly prescribe a mild sedative to help you relax
- The night before, do not eat solid foods after midnight. You should continue to drink liquids.
If your doctor prescribes a sedative:
- Arrange to have someone drive you home. Also, arrange for someone to help you at home.
- Take the sedative before the exam as directed by your doctor.
Description of the Procedure
|Lumbar Myelogram Injection
|Copyright © Nucleus Medical Media, Inc.
Immediately After Procedure
How Long Will It Take?
How Much Will It Hurt?
Post-procedure Care
- If you took a sedative, do not drive, operate machinery, or make important decisions until the sedative wears off.
- Avoid strenuous exercise (including bending over) for 1-2 days.
- You may be more comfortable lying on your back for 24 hours after the procedure.
Call Your Doctor
- Signs of infection, including fever and chills
- Leakage of fluid from the puncture site
- Headache lasting more than 24 hours
- Excessive nausea or vomiting
- Neck stiffness
- Numbness in your legs
- Trouble urinating or moving your bowels
- Symptoms of allergic reaction (eg, hives , itching, nausea, swollen or itchy eyes, tight throat, difficulty breathing)
- Worsening of your symptoms
American Academy of Orthopaedic Surgeons http://orthoinfo.aaos.org/
North American Spine Society http://www.spine.org/
Canadian Orthopaedic Association http://www.coa-aco.org/
Canadian Orthopaedic Foundation http://www.canorth.org/
Herniated disc. EBSCO Health Library website. Available at: http://www.ebscohost.com/healthLibrary/. Updated August 2009. Accessed September 22, 2009.
Myelography. American Society of Radiologic Technologists website. Available at: http://www.asrt.org/content/ThePublic/AboutRadiologicProcedures/Myelography.aspx. Accessed September 22, 2009.
Myelography. Radiological Society of North America website. Available at: http://www.radiologyinfo.org/en/info.cfm?pg=myelography&bhcp=1. Accessed September 22, 2009.
Revision Information
- Reviewer: John C. Keel, MD
- Review Date: 12/2012 -
- Update Date: 12/03/2012 -


text:
mouse over photo to zoom click for larger image
Oh My Gorgeous Embraceable Satin Hand Cream
Oh My Gorgeous® Embraceable ™ Satin Hand Cream has a fresh and alluring blend of bright bergamot and water lily embraced with elegant and intriguing jasmine, delicate musk and comforting woods.
- A heavier weight formula designed specifically for hands.
- Absorbs easily and quickly onto the smaller surface area of the hand.
- Leaves a slight cushion of moisture on top of the skin to create long-lasting hydration.
- Formulated with shea butter and coconut oil.
- Net weight 2.5 oz/70 g
We're so sorry: this item sold out sooner than expected. For an equally comfortable substitute, please call our Solution Experts at 1.866.768.7662. Or click on Soma Chat below for immediate assistance.


text:
Lorenzo Costa the Younger
Italian, 1537–1583
The Holy Family with St. Francis, c. 1575
oil on canvas
53 x 46.3 cm
Collection of the Winnipeg Art Gallery; Acquired with the assistance of the Women's Committee
Born in Mantua, Lorenzo Costa trained first with his father Ippolito Costa, before moving to Rome where he was able to secure decorative work at the Vatican under Federico Zuccaro. In Rome he also found employment with Giovanni Battista Bertani, an architect from Mantua, and worked on a number of altarpieces and decorative commissions. In this charming and intimate portrait of the Holy Family with St. Francis, Costa's allegiance to the style of Zuccaro is understood. As well, the influence of Frederico Barocci, whose work he was exposed to in Rome, can be detected in the soft modelling of the round-faced figures and the rosy highlights on the flesh. Mary, enthroned and clothed in heavy garments, gingerly holds the Christ Child as the older Joseph, aided by a cane, lends his support. St. Francis kneels before them, his hands clasped in prayerful adoration and resting on Mary's lap.
Gallery Hours
- Tuesday 11am-5pm
- Wednesday 11am-5pm
- Thursday 11am-5pm
- Friday 11am-9pm
- Saturday 11am-5pm
- Sunday 11am-5pm
- Closed Monday
Open on the following days:
- Victoria Day
- Canada Day
- August Civic Holiday
- Labour Day
- Remembrance Day (open 1-5pm)
- Christmas Eve (close at 2pm)
- Boxing Day
- New Year's Day
- Louis Riel Day
- February 23 (open at 2pm)
- Easter
Closed on the following holidays:
- Good Friday
- Easter Monday
- Thanksgiving
- Christmas Day


text:
Viewing All 30 Photos
Certified photos by travelers like you.
July 2012
Picture of beach at Saona Island
natural swimming pool
April 2012
April 2012
Having a great time on Saona Island!
What can i say.Relax.
December 2011
Relaxing on Saona Island.
Party on our catamaran
December 2011
Staff very energetic and fun.
on the ride over to Saona Island
June 2013
On the way to shore
February 2013
A short transfer from the catamaran to the shore
As good as it gets
February 2013
Picture postcard view
Deserted coastline
February 2013
Just a few hundred yards from the point of disembarkment you will find stretches of deserted beach.
April 2012
@ the island
April 2012
:arriving to the island
Saona Island
December 2011
Looking down the beach.very beautiful.
Saona Island
December 2011
Looking out from the beach.
The ride out to Saona Island.
December 2011
Fun cruise,enjoy the ride.
Our guide and his Daughter.
December 2011
They were both very friendly and helpful.


text:
Modern Marvels: Inventions Of War DVD
Sale Price: $19.99
To Order by Phone Call 1-800-933-6249
- Additional Details
- Format: Closed-captioned, Color, DVD-Video, NTSC
- Rating: Not Rated
- Number of Discs: 1
- Run Time: 50 Minutes
- Region: Region 1
- Aspect Ratio: 1.33:1
- Language: English
- Studio: History Channel
- DVD Release Date: December 12, 2000
Out of the death and suffering of combat have come many of the everyday items we take for granted.
War spurs innovation and invention. At no other time is there a more focused effort on common goals, with a free flow of money and manpower supporting the most brilliant minds in the name of developing devices that will help bring about the swift and successful end to the fight. But when the war is over, many of the new machines and technologies find peaceful uses, and some of the everyday items that trace their origins to combat are quite surprising.
MODERN MARVELSTM traces the martial beginnings of everything from hair spray to the microwave. Some, like Spam, were born out of the scarcity of goods on the home front, while others are direct descendants of weapons of mass destruction. But these are just two examples among many, and by following a "day in the life" of an ordinary woman, we'll see the incredible range of everyday objects that owe their existence to war.


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What Are My Rights?
Posted by
ABU DHABI -- Greetings Everyone,
My 3 year old baby boy and I love Baskin Robbins very much. We're enjoying it every day at different locations almost everyday. Today being in days after Ramadan we used to go out bit later then usual actually we have late because our daddy's car didn't start, then he had to go and change the batteries and we waited.
Since he returned, it was almost 11:30 close to midnight, but as our baby keep mentioning about Baskin Robbins we wanted to take him at least to enjoy his favorite ice cream. When we arrived to the Muroor Road the clock was running into 12:35 speedily, so we wanted to buy in a hurry an ice cream and take it home. But, when we arrived we saw the man worker from the inside closed the entrance door to the Baskin Robbins. So we had to speak through the doors and asked for ice cream to take away. Three men inside refused to open the doors claiming it was time to close. The time was around 12:40.
My husband and I understood the situation and we explained to our little boy that the place is already closed and we can buy it tomorrow. But as you know, babies are too hard to explain such simple things sometime and he stranded in the doors by not following us into the car. We came back and told the man inside just to give us small ice cream vanilla in a small biscuit as he normally likes very much and we told that we won't enter inside just paying through the doors for a quick and go. But, he even refused to open the doors saying the manager has ordered to close pointing at the guy who wasn't even looking at us simply working on his own. I called the manager and started to beg him for the sake of baby because we can't go back home without it I didn't want to see my baby sad.
Suddenly the manager got angry and shouted at me as I was a beggar or something but my money was already in hands and the baby still stairs to the man hoping for ice cream .I would leave and go earlier but my baby wanted it badly and it was only 5 minutes when they closed it the doors right in our faces when saw us running in hurry into.. Well I understand the job and the rules of their doing a great job and we love it.. But sometimes you need to be just a little bit kind for woman and the babies whom are really innocent and show your braveness to them. I do not want to say that they must serve us even after the store is already been closed but this situation was different they closed it right to our face and didn't mercy my little baby they let us go without ice cream home we returned home.
If anyone is reading my story about what happened Can you please tell us our rules and mistakes we have made and does the Manager has right to Shout at me? Can I submit a complaint how and where? I want to submit a complaint letter not because he didn't served us but because he shouted at me saying "We closed go or I will call to the police now " his voice was high and his hands was up towards me he disrespected me and insulted me like a beggar in front of my little baby and husband.. My son still repeats his words about the police. If you have a baby you must know what am I talking about..Its not about the time its about the being human and kind to customers specially the little ones who are most in love with Baskin Robbins. Thank you for reading any answer or Help would be Appreciated. Sincerely : Om Omar
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DebtorBasher on 08/14/2013:
Once they told you they were closed and could not serve you, you should have left. You said you understood they were closed...but you continued to demand that they serve you. They don't have to serve customers after they close and they won't open the doors after closing, for security purposes. I don't know how old your baby is, but at this young age, it's best to teach him there will be times when he can't get what he wants, when he wants. If he's old enough to know Baskin Robbins from any other ice cream place, then he should be able to understand what it means when they are closed. Otherwise, he will grow up to think rules are made for everyone but him, that if he demands, he will get...so, it's best he learns this from a young age. If you had learned this at a young age, then you wouldn't feel that demanding is the way to get what you want all the time. Sorry, if I sound rude, but you asked to be explained the mistakes you made.
clutzycook on 08/14/2013:
DB is right. If they're closed, they're closed. Same thing would have happened here in the USA.
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Your employees have no idea what they are doing!
Posted by
JAMAICA, NEW YORK -- I went into your store and ordered a reeses 31 below shake, the BR employee looked at me like I has 3 heads, he then glanced at the menu board for a minute or two and then asked me again what I wanted. I pointed to the item in the menu at which point he turned again and stared blankly at the menu board. He next asked a coworker what it was I was asking for. When all was said and done it took 4 different employees to complete my order, the finished product was done incorrectly and tasted bland and unsatisfying
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Anonymous on 06/07/2012:
Is this a new shake? They might not have been familiar with how to make it if it's new.
Justice74 on 06/07/2012:
All personnel are supposed to be trained on new products well in advance of the items arriving on the menu. At least that's how it was back in the day when I worked at Taco Bell. Whenever a new promotional item was being introduced, they'd train everyone before it came out to avoid confusion. Good review!
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No More 31 Flavors
Posted by
PALMDALE, CALIFORNIA -- Let me start by saying I am a diehard ice-cream lover and my two favorite places to buy ice cream were Thriftys and Baskin Robbins. After Thriftys let down its loyal ice cream lovers by changing their ice-cream I was left with only Baskin Robbins. Eventually their ice cream started to go downhill. Don't know what happened but it's just not the same. I still would go for their German Chocolate Cake Ice-Cream which only they have, or Had! I have dropped in to two different local 31 Flavor shops in my area every two weeks for the last 8 months patiently waiting for when they finally get German Chocolate ice cream in, but to no avail. I give up! No one can tell me if/when they will ever get it in. In the mean time I took my son yesterday to get ice cream and used a "buy one cone get one free of equal or lesser value" coupon. My son and I picked out a plain cone that had sprinkles on the top. I knew it cost a bit more but I also figured I'd get my 2nd cone "free" as the coupon stated. I did not. The lady charged me. 65 for each cone and told me only the 2nd "Ice cream" was free, not the cone. What bull! False advertising, low quality ice cream, high prices and no more German Chocolate Cake ice cream???? No more BASKIN Robbins for me!
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Venice09 on 10/19/2010:
If the coupon was for "buy one cone get one free" I'm surprised they didn't charge you for the second portion of ice cream since technically you were only supposed to get an empty cone for free. I agree.. what bull!
FlShopper on 10/19/2010:
Our local Baskin Robbins disappeared a couple of years ago and I don't know if there's any more around at all.
I was a sucker for their "Nutty Coconut".
trmn8r on 10/19/2010:
Venice> Buy one cone, get one free sounds like a depression-era promotion, the way that you envision it.
We have things so easy, compared with our ancestors. My mom broke her leg in an accident because nobody could put new tires on their cars. It is hard to imagine a cone alone being a treat, unless bombs were falling out of the sky.
Venice09 on 10/19/2010:
You just reminded me of something. I remember my mother eating cones with no ice cream. Not because she couldn't afford the ice cream, but just because she liked them that way!.. haha
MRM on 10/19/2010:
As long as the cones have sugar in them its alright!
Crown Jules on 10/20/2010:
I haven't been into a Baskin Robbins in years. Do they charge extra for a sugar or waffle cone? Did the coupon state that the ice cream had to be served in one of those standard, yellowish cones for it to be completely free?
As for the ice cream flavor, it may not have been a big enough seller to justify continuing to make and/or serve it. Luckily, I like several flavors or ice cream so if a store doesn't have one I like I always have a backup. :0)
Reddie on 06/27/2014:
Actually anything dipped would cost extra
but the server should have let you know if they haven't already that the cone is an extra cost and the ice cream you get IS free for the 2nd one but since you got a special dipped one it won't be free.
You see for Baskin Robbins when you get a non dipped cone (regular cone or sugar it comes with the ice cream no extra charge but for waffle cones and dipped cones it DOES cost extra) From your story it doesnt seem like the server told you this so that is bad on his/her part.
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No Refund for Bad Ice cream
Posted by
BELLEVUE, WASHINGTON -- I ordered a 2 scoop ice cream sundae. Granted I only received 1 1/2 scoops but the ice cream tasted horrible. I asked for a refund and was denied and told their store does not give refunds. There were no signs posted anywhere and the clerk could not provide anything in writing. Upon asking to speak to the manager he called the store owner who said no to a refund.
Been eating at Baskin Robbins for over 20 years. I recall only once being unsatisfied and the clerk gave me a refund. Not this store. Or it appears their policy has changed.
Resolution Update 11/23/2009:
I had submitted a complaint to the corporate website and they got in touch with me. Refunds are allowed if customer is unsatisfied with their purchase. I received a letter of apology today with some coupons. Think I will go get me some ice cream right now! Thank you Baskin Robbins.
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Ytropious on 11/15/2009:
Doesn't their ice cream come in pre made bags or tubs? I don't understand how it could ever taste bad. Was it a flavor you weren't used to? BR is big on sampling flavors, maybe you should have sampled it first.
jktshff1 on 11/15/2009:
How much did you eat before asking for a refund?
shigatsu on 11/15/2009:
I only had only spoonful. The flavors I choose are my favorite and normally taste great. That ice cream did not taste fresh, more like sour milk flavored. Yuck.
shayen on 11/15/2009:
I think, based on the fact you didn't eat a bunch of it, just enough to determine it was bad, they should have at least offered you another flavor if they weren't willing to refund your money. Ideally though, they should have given you your money back and the employee should have sampled the ice cream to determine firsthand if it tasted funny.
jktshff1 on 11/15/2009:
Thanks for clearing that up. A manager that has to call a store owner for something like this is not a manager, they are a babysitter.
Good post. VH
Skye on 11/15/2009:
Could the ice cream, have possibly been freezer burned?? Freezer burned ice cream does taste foul.
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Bad Service at Baskin Robbins
Posted by
HATFIELD, PENNSYLVANIA -- Between July 5, 2008 and July 9, 2008, I went to Baskin Robbins store in Hatfield, PA (located at 1250 Bethlehem Pike Hatfield PA) FOUR times (on 4 different days) and every time I asked for ice cream in large waffle cones. The store operators never had the cones on any day of my four visits! They claimed they ran out of large waffle cones because they made them in limited numbers because the cones go bad after two days if not sold.
Well, I will never go back to this store that forces me to eat my favorite ice cream in a cake cone which I really do not like much.
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Anonymous on 07/10/2008:
Such drama!!
"Well, I will never go back to this store that forces me to eat my favorite ice cream in a cake cone which I really do not like much."
Did they hold a gun to your head or open your mouth and stuff it in to force you to eat it? Or perhaps you'd prefer a stale cone. Get it in a cup instead of a cone.
Hot and humid summer days. Who'd of thought they would run out?
Anonymous on 07/10/2008:
Having worked in an ice cream place as a kid, I can still remember the manager discussing waffle cones-they DO go bad quickly, even wrapped in plastic. Would you prefer a stale, chewy cone? NASTY! They probably run out because they are more popular than the standard cones. While I agree they should have these things in stock if they advertise them, to stomp your foot and swear to never go back again for something so trivial tells me you don't have a lot of bigger problems in your life.
bargod on 07/10/2008:
On the bright side you CAN have your cake and eat it too.
DBone on 07/10/2008:
"I will NEVER go back"?!?!?! Hahaha, the funny part is that you WENT back...3 TIMES!
Anonymous on 07/10/2008:
The DQ that we go to for ice cream will make fresh waffle cones for their customers, if they are out of them and a person is willing to wait an extra 5-10 minutes - wonder why Baskin Robbins can't do the same?
Anonymous on 07/10/2008:
my BR store always has the cones.Your BR is poorly managed.
What's your favorite flavor?
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False advertisement
Posted by
SPRINGFIELD, OREGON, OREGON -- It was posted on face book and my space, ice cream. 31 cents nationwide. I drove to Baskin Robbins with my daughter to get ice cream. On the door for Baskin Robbins was a sign saying there ice cream isn't 31 cents. instead they will donate the money to school distric. There was so many people walking away. I find that false advertising when it says nationwide and posted on sites and on the baskin robbin web site. This was here in Springfield Oregon.
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Crown Jules on 04/29/2010:
The website also says that price and participation may vary. Baskin Robbins stores are franchises and I would imagine that each owner can decide whether or not to participate in a particular program. This one apparently has decided to make a separate donation to the local schools. It's not false advertising, you just went to a store that wasn't participating.
msnanny on 04/29/2010:
I'm sure you were disappointed but CJ is right. Although most did, not every store participated. Luckily ours did! Total of 9 scoops for the family, $3.04! Big fun!
PepperElf on 04/29/2010:
cj - that's what I figured.
privately owned locations are not legally obliged to go along with the chain's sales etc.
but you know it sounds pretty cool that the location in question here donated some of the money to a charity. to me that's worth a compliment for them
Anonymous on 04/29/2010:
Step right up ladies and gentlemen and view for yourself the valid complaint. See how this franchisee decided not to participate in a national promotion while at the same time benefiting from the increased traffic brought on by this national promotion. Ask yourselves ladies and gentlemen is it fair, right or just for a franchisee to duck out due to some vague weasel clause that doesn't even list those stores not participating. As reasonable people we can say of course not. As reasonable people we can see that this franchisee is nothing but a deadbeat who wants to benefit from the participation of other franchisees while he himself proudly hides behind the weasel clause. And what do call such a person? Indeed, a freeloading weasel who doesn't deserve our money.
Thanks everybody for taking this second to view the -- VALID COMPLAINT.
PepperElf on 04/29/2010:
stew - it doesn't matter if they benefit or not from the campaign
legally they cannot be forced to honor the campaign since the contracts of privately owned franchises allow for it.
and the ad itself says that it's only for "participating locations"
lastly, they posted a sign up at the entrance so that people knew the truth before going in.
Anonymous on 04/29/2010:
PepperElf, Doesn't matter this franchisee is still a freeloading weasel that should be avoided and this is still a VALID COMPLAINT. Also, I would bet you that the franchisee agreement gives Baskin Robins the power to make participation mandatory just like Burger King made the 99 cent double cheeseburgers mandatory for their franchisees despite franchisee opposition.
Anonymous on 04/29/2010:
It reminds me of certain companies that use a namesake to further their own agenda. I was vacationing in California last year and I took the family to Universal Studios. It's funny that in the nearby neighborhoods surrounding the area, they have places called Universal Cuisine, some advertise Universal burgers, etc...They're just betting on the misdirection and misconception of tourists. We just laughed and drove by.
Anonymous on 04/29/2010:
Who moved my 31Cents comment? I thought it was witty and cute in the same breath!
Anonymous on 04/29/2010:
At least it wasn't titled: Ejack's 31 Flavors of Flatulence...
PepperElf on 04/29/2010:
stew - what's your point?
did I say "this isn't valid!"?
all I posted was that privately owned franchises are allowed to do that
and that I thought it was cool that they were donating funds to a local school
Anonymous on 04/29/2010:
My point is that this franchisee is a freeloading weasel and this complaint is valid.
So PepperElf then you agree that this is a VALID COMPLAINT?
PepperElf on 04/29/2010:
stew I have no opinion on valid or invalid so I won't bother deciding.
you might dislike that a privately owned franchise can do that, but it's up to the corporation to change their contract with the POF.
cos like or dislike... we have no legal ability to change that contract.
Anonymous on 04/29/2010:
One could argue that the store's heart was in the right place Stew, but Pepper, one could also argue that the means in which they were going about getting the customers there in the first place was misleading and unethical.
tnchuck100 on 04/29/2010:
Many people seem to try to make legal and moral equal quantities. They are not.
This complaint is 100% valid from a moral perspective. They are benefiting from corporate advertising bringing customers in only to find this location is exercising their "legal" option to not participate.
My personal response to this location would be to walk away and NEVER patronize them again. Exercising MY option to spend my money elsewhere.
PepperElf on 04/29/2010:
"On the door for Baskin Robbins was a sign saying there ice cream isn't 31 cents."
how is the local franchise misleading?
the local franchise does not have control over what advertising the main company puts out
Anonymous on 04/29/2010:
PepperElf, Can you please forward me this contract you keep talking about or at least provide a link to it so I can see exactly what you're talking about. I've read over a few franchisee contracts in my time without exception they all have legalize clauses that allows the franchiser to make promotion participation mandatory.
Anonymous on 04/29/2010:
If the franchisee doesn't want to participate in national promotions that they benefit greatly from then they should cease to be a Baskin Robins and go it on their own. Obviously though this franchisee doesn't want that. This franchisee want's all the spoils of a national promotion but wants other franchisees to pay the price of participation. Because this franchisee is special. Like I said freeloading weasel.
Fufu487 on 04/29/2010:
Stew, though the OP has a right to be frustrated, this is NOT false advertising because it does state participating stores may vary. Freeloading weasel? please. You don't know the individual or how hard they work for their money.
Anonymous on 04/29/2010:
holy smokes. price and participation may vary. this baskinrobbin decided to try to do something good for there community by donating to the schools. and rather than the community show some support, they got blasted instead. it never ceases to amaze me what we will gripe about.
Anonymous on 04/29/2010:
True, I don't know how hard they work for their money but I do know they benefited from a national promotion while weaseling out of it while other franchisees paid the cost by participating. In my book getting something at others expense by hiding behind a weasel clause makes you freeloading weasel. I don't see any other way to view it.
Fufu487 on 04/29/2010:
if they posted the sign, clearly visible, at the door. I don't see how they are to benefit from the promotion. Anyone coming in for the promotion would turn around and walk away. If there were no sign or anything and you found out while paying at the counter, that would be different. But the owner clearly went out of his way to make sure his customers knew before entering the store that it was not participating in the deal. I disagree with you entirely.
Anonymous on 04/29/2010:
indeed fufu487. clearly not false advertisement.
PepperElf on 04/29/2010:
stew - "should cease to be a baskin robin"
that still is only an opinion. I don't need to show you the contract since BR's own ads state the following:
"Participating stores will reduce prices of ice cream scoops to 31 cents*. At some locations, you may also have an opportunity to make a donation to your local fire charities."
you might not like the fact that only "participating stores" have to comply with the price
you may personally feel that if they don't comply they need to be forced to drop the BR name
however personal opinions do not alter the already-existing agreements made between the franchise & the store.
tnchuck100 on 04/29/2010:
Fufu, my annoyance would be I made a specific trip to take advantage of this promotion only to read his little sign and to have wasted my time and gas for nothing. Many would would probably go in any way. Hence they benefit from those that did.
Anonymous on 04/29/2010:
So mom and dad see the national promotion and think by golly kids let's head down to Baskin Robins for some ice cream. They hit the road in the mini-van go the 2 to 10 miles to get there. Unload the kiddos out of the car only to find after all that effort that this freeloading franchisee used the weasel clause to opt out of the promotion. Excuse me but as a parent I'm pretty sure the kiddos got ice cream despite the franchisees weaseling out of the promotion.
Come on now getting people out of the house and to your storefront is about 95% of the battle. Instead of a sign on the door how about a prominent list on the website disclaiming those franchises not participating. Oh but that wouldn't work because it might mean some people might not show up to your storefront full of anticipation. Where's the fun in that. VALID COMPLAINT.
Ytropious on 04/29/2010:
Everyone is still overlooking the most important part, they are donating to schools. So what if the ice cream isn't 31 cents. They clearly let you know when you arrive and they're still doing something positive.
Anonymous on 04/29/2010:
stewart I just don't get your logic on this one. why wouldn't mom and dad who obviously have school aged children, be delighted that a local biz decided to use the opportunity to support the community schools?
I just don't get the basis of this entire complaint.
the only opportunity I see for baskinrobbin in this scenario is they could've made a big deal out of this and done some prior advertising in there community. maybe they did for all we know tho.
Fufu487 on 04/29/2010:
really, the owner isn't profiting from it if that money is going to charity. Is our society THAT selfish? an extra 79 cents in your pocket is so much more valuable to yourself than to someone in need? geesh
PepperElf on 04/29/2010:
though just because you drove out to someplace doesn't mean you're entitled to get something that store isn't carrying.
otherwise everyone who drives out to a large electronic store is entitled to that xbox or wii because they drove out for it... even if it's not in stock.
or you go to Theatre X but the owner has opted not to play Movie-Y at all. But you drove out so now you're entitled to see the movie anyway?
there's no clause in life that guarantees you will never encounter disappointment
Anonymous on 04/29/2010:
How do I re-frame thee let me count the ways.
1. The store does 'carry' ice cream. It's just that this freeloading franchisee chose not to be part of the national promotion yet benefited from the increased traffic generated by the franchisees who did honor the promotion.
2. There is absolutely no indication this store was out of ice cream. In fact if that was the case then we wouldn't be reading this review.
3. Ice cream is not movies. The franchisee didn't decide not to show/sell ice cream. The franchisee decided not to honor a national promotional then use 'school donations' as a red herring.
4. True there is no clause in life you will never encounter disappointment but there was a Baskin Robins clause to their promotion that guaranteed the people who visited this Baskin Robins would find disappointment. Corporate didn't care enough to make participation mandatory and obviously this franchisee didn't care. There's also no clause in life that says people should do business with companies who couldn't care any less about the customer so that's why we savvy customers avoid such businesses.
All this re-framing and still we end up with the same conclusion -- VALID COMPLAINT.
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Drop in Quality
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SHELBY TOWNSHIP, MICHIGAN -- It is my understanding that since Baskins quit making their own ice cream and turned it over to Dean Foods the quality and butterfat content has been greatly reduced.
I had wondered why when it used to be a good product and now I know.. Their stores in this area need a great deal of updating as they look tired.
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GenuineNerd on 10/19/2008:
If Dean Foods is making Baskin-Robbins ice cream now, possibly in the same plants as the Dean's and Reiter lines, there's nothing unique about B/R anymore. If I'm going to an ice cream parlor, even a chain, I expect something different than what I could find at a supermarket.
BobJohn on 10/20/2008:
Dean's has been making Baskin Robbins since 2001.
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Ice Cream Cake
Posted by
SAN ANTONIO, TEXAS -- I went to baskin robins on 6914 w military dr in san antonio tx. Right after work excited to order a cake for my son. I get there I am looking at the book on the cakes no one bothers to ask if I need any help five min go by finally they ask oh can I help you. You need to order a cake. Yes I do the girl ask what day do you need it for I said Sunday April 29 07. All of a sudden I hear this lady say you need it for this month she then said I don't have time for that any cakes need to be order at least 3 days in advance if it's for the weekend.. I said well no one told me that when I called to get info on ordering a cake . She then tells me well I don't know who you talk to but I can't do it. The with attitude she ask me what kind of cake did you need. I said chocolate cake with chocolate chip ice cream. She then said no I can't do that I can only do it with a white cake.The whole time she was talking to me she had an attitude she was really to leave she was in a rush so I just walked out.. Very upset I guess I have to go get one at Wal-Mart I know that they won't tell me they don't have time...
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Shakra on 04/28/2007:
The Baskin Robbins in England requires five days notice. I believe that Dairy Queen also requires five days notice...here in the U.S.
Anonymous on 04/28/2007:
It's not practical to think that you can order a cake and there not be a certain amount of notice that the business requires to fulfill your order, especially for weekends.
trumania on 07/01/2007:
Baskin Robbins ice cream cakes take a long time to make. It's absurd to think you can get a cake with little to no notice. But then again, everyone likes to do things last minute and then they get pissed off when they don't get their way. Try this next time... order at least a week in advance!
Ice Cream Cake 101:
Find the ice cream and cut down the tub... can take up to 30 minutes depending on the size of the cake and how frozen the ice cream is. Rock hard ice cream means longer time to cut the ice cream for your cake.
Make sure you have the cake part itself. (10 minutes)
Combine the two and cut off access ice cream to fit cake size. (15 minutes)
Freeze (1 hour)
Frost cake with Ice Cream frosting. ((15 minutes)
Freeze (1 hours)
Create frosting colors for cake design or prepare airbrush tools (30 minutes)
Frost/Airbrush cake while not letting the cake melt (up to 1 hour) Refreezing may be required depending on how much time is needed to design the cake.
Final freeze (1 hour) to ensure the cake can survive a 15 minute car drive home.
One cake takes approximately 5-6 hours to complete.
This is not including any of the other cakes that may have been ordered. This makes it extremely difficult to make a cake a day or two before you need it. Unlike traditional cakes, ice cream cakes stay frozen so even if they are started on Monday for a Saturday birthday party, they remain fresh.
Typcially at a Baskin Robbins in San Antonio there are at least 5 orders a day... so... so sorry, lol. They might not help you with your late order.
Go to HEB or Walmart where they have 10 people working on cakes for 10 hours, lol. Actually I think they just ship their cakes already made. So you'll have less choice in your ice cream flavors but you'll save money.
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Small portions
Posted by
I went to Baskin and Robbins on Friday the 23, 2006 at 19:40 hrs.
My son got a waffle cone with a scoop of Rocky Road and a scoop of Mint Chocolate Chip. I purchased a 3 scoop Sunday with, 1 scoop of Rocky road, 1 scoop of Pralines and cream and 1 scoop of Chocolate Chip. The scoops were the smallest I've ever seen! My sons scoops were literally 3 times the size! When he finished making my Sunday the entire Sunday was extremely small. This is the first time this has happened to me at the Deer Valley Plaza Baskin and Robbins in Antioch Calif. 94531
I had mentioned it to the kid and he just blew me off.
I don't think I will be going back there again in the near future!
They always have a help wanted sign in the window also.
I've never seen a Sunday that small. It was $5.00+ with tax, what a rip off!
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DORCAS on 06/24/2006:
People come and go in jobs like that. It's just a place to make a few bucks and then move on. So the help wanted sign means nothing. I'm sure he was rude but when it comes to food like that employees get disgusted when the complaints are that there's not enough food. It's not a big loss. Consider it a favor because three scoops for a sundae is pretty big.
Anonymous on 06/24/2006:
He might have done your waistline a favor. Likely, the store owner is on the guy to keep portions in a profitable proportion. Find out which car is his, and let the air out of the tires. (tr)
Anonymous on 06/24/2006:
Were they "tablespoon" sized servings?
Sparticus on 06/24/2006:
I've been to a baskins where they measured the ice cream and weighed and eyed it to make sure you didn't get more than the smallest scoops. It's anti-American! ;-)
rah332 on 06/24/2006:
they have child size servings. perhaps that clerk used the wrong serving spoon. I would call the manager and inform him of your portion. he may offer you free serving the next time.. worth a try
Julie32784 on 09/05/2006:
It's impossible to tell if HE really cheated you just from you saying the scoops in your sundae were "smaller". I work at an ice cream shoppe (Not Basking Robbins) and our scoops are 4 ounces each for just scoops and for sundaes and bananna splits they are 3 ounces each. So he might have intentionally gave you less ice cream because he didn't want to get in trouble. I know we have to pay for what we overscoop every month so you better believe we weigh it out before we serve it to you. Which is probably why he was rude to you *although that's really no excuse. He might be sick of customers complaining about something he has no control over.
googie2525 on 11/16/2006:
I own a br in Texas. all sundaes are made with 2.5 oz scoops, or a "kids scoop." the measurements have to be tightly controlled as the profit margins are very slim at br as we keep our prices far lower than our competitors. overscooping destroys the yields, and can make or break a store, literally. I preach to my crew, have them practice their scoops on a scale before every shift, etc., but faced with industry high turnover (a fact of life when 95% of your employees are in high school and working for minimum wage) it's almost impossible to remedy their overscooping. it's constant headache every month when faced with my p&l's... so, all I can say is that I wish that kid making those scoops was working for me!
queenfairy1 on 09/20/2008:
I feel for this lady, I have been disappointed with servings from many places and types of food. I think it is messed up when you pay so much and get so little.
I feel you should serve just as you would like to be served.
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Bad customer service
Posted on
SAN JOSE, CALIFORNIA -- I went into the Baskin Robbins on Forest Ave in San Jose. I was served by a young brown haired girl. Did not catch her name, but I have to say the young lady was very rude. I told her I wanted Mint chip single she had me repeat myself four times. My voice is normal and I can talk loud if I have to so there was no reason that I had to repeat myself so many times and when I told her to open her ears she gave me the look of death. Finally I got tired up playing the little 16 year old game that I put my 3 month old son back in his stroller and we left. I will never return to that place again.
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Anonymous on 09/10/2002:
Maybe she was having trouble hearing you. Maybe her ears were clogged from swimming or a recent plane trip. Maybe she was handicapped. Would it have killed you to speak a little louder?
Anonymous on 09/11/2002:
You told her to open her ears and now your putting out on the internet that SHE was rude?!?
Get real (and some patience)
Anonymous on 09/11/2002:
I am more concerned with your rudeness than the girl behind the counter. You need to open your eyes and read and think about these responses.
Anonymous on 09/11/2002:
Some times, if we are not really familiar with certain words, or terms, it is very hard to understand what is being said to us. The girl, obviously could not understand you, or she would not have asked you to repeat it. I think we all should practice our patience and our kindness toward one another.
Anonymous on 09/11/2002:
sounds to me, like you're an inpatient,rude,sucky customer! speak correctly, or shut your trap!it's only ice cream!
Anonymous on 09/11/2002:
Better not go back then. Someone might ask you to repeat what you said so they get your order correct, thus giving you one less thing to complain about. Imagine how awful that would be!
Anonymous on 09/12/2002:
One scoop or two!
Anonymous on 09/12/2002:
were you talking with your head looking at the ice cream through the glass, because I'm sure that muffles your voice some. I think you were really rude and impatient
Anonymous on 09/13/2002:
"when I told her to open her ears she gave me the look of death." That's all? Shoot, I would have thrown your @ss out of the store on the spot.
Anonymous on 09/20/2002:
Kids seem to be getting rude these days. I'm sure she and her co workers were just playing a game to see how many customers they could piss off....
Anonymous on 09/23/2002:
What's the matter? Were you jealous that she is young and pretty and you are nothing but a fat housefrau now?
brittany1485 on 02/29/2004:
All you had to do was speak up. I'm sure that wouldn't have required a whole lot of effort on your part. There was no need to tell the cashier to "open up her ears." Maybe YOU should open up your MIND. If a friend/acquaintance/superior at work asked you to repeat yourself, would you tell THEM to open up their ears? I don't think so. You need to drop the self-righteous attitude and get over yourself.
brittany1485 on 02/29/2004:
"so there was no reason that I had to repeat myself"... actually, there was a reason- SHE COULDN'T HEAR YOU! duh.
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BINGHAMTON, N.Y. -- Joseph Ross-Jones sat quietly in Broome County Court Monday as defense attorney James Moran and District Attorney Gerald Mollen seated jurors.
Ross-Jones is on trial for the murder of Daniel Martinez, 27, last October.
Martinez's body was found by an off-duty corrections officer in a wooded area near Wilson Hill Road in the Town of Chenango. He had been shot and stabbed multiple times and deputies found a handgun at the scene.
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Tougher In Alaska: Season 1 DVD
Sale Price: $39.98
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- Number of Discs: 4
- Run Time: 611 Minutes
- Region: Region 1
- Aspect Ratio: Fullscreen
- Language: English
- Studio: A&E Home Video
- DVD Release Date: May 8, 2008
- Genre: TV Series
Weather, terrain and vast distances conspire to make life on the Last Frontier challenging in nearly every way. Host Geo Beach sets out to face these challenges. SteelBook
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WASHINGTON - Tuesday may be the only international holiday most have never heard about.
There are no greeting cards and no parades. But there is a pet pageant people can enter (see below).
So what's so special about today?
It's World Spay Day, an effort by the Humane Society of the United States to spotlight the need to spay and neuter pets. According to HSUS, four million animals are euthanized at shelters every year. Most of those are, 3.7 million , are unwanted cats and dogs.
Shelters around the country and in the D.C. region say the need for spaying and neutering pets is clear. There are just too many animals for too few homes.
"We are doing a great job in the animal sheltering industry of keeping animals longer, finding them better homes," says Anna Strates, manager of the Medical Center at the Washington Animal Rescue League.
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Strates says there are a number of reasons to spay or neuter a pet.
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"Males don't tend to lift their legs all over the house if they're neutered young," says Strates. And, females won't develop a "nesting" behavior that can make them territorial.
Cat lovers won't deal with the wailing of a cat in heat if the pet is spayed. For those who've never heard it, Strates says, it's not pleasant.
"They're in excruciating emotional turmoil."
There also are health benefits. It reduces the incidence of a variety of cancers, including breast cancer, by up to 90 percent when owners spay or neuter their pets.
Certain types of trauma can be avoided by fixing pets as well. Strates says a number of the dogs brought into the shelter's medical center were intact dogs chasing down others in heat.
But finally, Strates says, a spayed or neutered pet is more focused on one thing - - you.
For those who can't afford to spay or neuter a pet, Strates says low-cost options are available and not just at WARL. Many shelters offer low-cost options and vets may offer special pricing options.
Here are some options:
- HSUS and World Spay Day
- National Capital Area Spay and Neuter Center
- AWLA's Spay and Neuter Assistance
And, of course, owners who want to have their pets strut their stuff can take part in World Spay Day 2013 Pet Pageant for a chance to have your pet crowned Miss or Mister World Spay Day 2013.
WTOP's Kate Ryan contributed to this report. Follow @KateRyanWTOP and @WTOP on Twitter.


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To read more about CMA staff members, click on the individuals' names below. Contact our staff through the email links next to each name, or by calling (212) 242-2022. As soon as the voicemail message begins, you may enter the extension of the person you are trying to reach.
Susan Dadian
Program Director, CMA Classical/Contemporary
Susan Dadian came to CMA in 2002 from the New Jersey Chamber Music Society, where she served as executive director. A classical guitarist, Dadian received a B.F.A. in music history from the University of Wisconsin-Milwaukee and did graduate work at the Komitas Conservatory in Yerevan, Armenia.
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Andrew Frank
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Andrew Frank joined Chamber Music America in 2013. He earned his BA from Hampshire College in 2011, and has worked previously with Esopus Magazine, BOMB Magazine, and the Porter-Phelps-Huntington Foundation, and as a commercial copywriter and designer. He is, additionally, a guitarist, vocalist, and songwriter.
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Ellen Goldensohn
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Ellen Goldensohn holds degrees in English and American literature from Cornell University and the University of California, Berkeley. She joined CMA in 2003, after 18 years at the American Museum of Natural History, where she was editor-in-chief of Natural History magazine. A violinist in an amateur ensemble, she has long been immersed in the chamber works of Haydn, Mozart, Beethoven, Schubert, and Dvořák.
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Gina Izzo
Executive Assistant
A flutist who frequently performs in the New York City area, Gina Izzo is also an educator who has taught at Manhattan School of Music's Camp MSM, New York University, and the Larchmont Music Academy. She has worked with Welltone New Music, Cutting Edge Concerts New Music Festival at Symphony Space, the Cooperstown Chamber Music Festival, and the Paul Taylor Dance Company. Izzo holds a B.M. from the Manhattan School of Music and an M.M. from New York University.
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Margaret M. Lioi
Chief Executive Officer
Margaret M. Lioi joined Chamber Music America as CEO in June 2000. She began her arts career as a professional pianist and holds a master's degree in piano performance from the New England Conservatory and an M.B.A. in arts administration from Binghamton University/SUNY. Before coming to CMA, she held several administrative posts in the arts, including director of development for Spoleto Festival U.S.A., senior director of external affairs for The Public Theater/New York Shakespeare Festival, and executive director of The Eleanor Naylor Dana Charitable Trust. A member of NEC's Board of Visitors and Alumni Council, Lioi also serves on the Board of Advisors of The Sphinx Organization.
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Sherry Robinson
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Conference and Events Manager Sherry Robinson came to CMA in 2011. Her previous experience includes five years as a project associate and events coordinator with the Direct Marketing Association in New York City, as well as independent consulting for such clients as the New York Women's Foundation and the community homeowners' advocacy organization known as C.H.A.N.G.E.R. Robinson earned her bachelor's degree in Mass Communications from Norfolk State University in Norfolk, VA.
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Jeanette Vuocolo
Program Director, CMA Jazz
Jeanette Vuocolo joined CMA in September 2008. After working as an organizer in the rural arts-council movement in upstate New York, she went on to produce and present performance events at the Whitney Museum of American Art, the New York Foundation for the Arts, The Kitchen, and the College of Staten Island/CUNY. Vuocolo has consulted for the New York State Council on the Arts, and is a board member of New American Radio and the Performing Arts. Her degrees in art history and arts management serve as bookends to her study of piano performance at the Berklee School of Music.
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Michael Welch
Director of Finance and Administration
For the past two decades Director of Finance and Administration Michael Welch has provided planning, project management, and accounting consulting services to non-profit organizations in the New York area. Clients have included PEN American Center, CEC ArtsLink, the Rubin Museum, Mobilization for Survival Foundation, People with AIDS Health Group, and National Central American Health Rights Group. He was full-time director of planning and finance at PEN American Center from 2003 to 2008. In prior years he served as a conference and event organizer, administrator, and fundraiser for labor, civil rights, and human rights organizations, primarily in the South. He was the least-talented member of his high school chorus in Memphis, Tennessee.
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Aryo Wicaksono
Membership Manager
Aryo Wicaksono joined CMA as Membership Manager in 2013. A graduate of the Colburn School of Performing Arts and the University of Arizona, Aryo has worked with the Dance Theatre of Harlem Ballet Company, American Academy of Ballet, NYU Tisch Dance, and Mark Morris Dance School, and as the Artistic/Executive Director for the Yogyakarta International Music Festival Academy 2012. He is a pianist, composer, and educator, and has performed as a soloist and collaborative artist throughout the United States and abroad.
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New Arrivals
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Mixed Print Knit Top
With bateau neckline and ruching from the hips down, this fluid jersey top will be making the rounds. The floral and chain print brings together the neutral, grey and black of our versatile separates. 95% Polyester, 5% Spandex. Machine wash, cold; lay flat to dry. Imported.
- Contour stretch fit.
- Ruching around the hips. 3/4 dolman sleeves.
- Fits at lower hip (27" from shoulder).
We're so sorry: this item sold out sooner than expected. For an equally stylish substitute, please call our Style Experts at 1.877.948.2525. Or click on Live Help below for immediate assistance.