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Chicago closes 2012 with 506 homicides; three fatal shootings so far this year
BY SANDRA GUY AND KARA SPAK Staff Reporters email@example.com January 1, 2013 10:38AM
The scene where 20-year-old Octavius Lamb was the first Chicago homicide victim of 2013 in an alley in the 700 block of North Noble Street. Tuesday, January 1, 2013. I Brian Jackson~Sun-Times
Article Extras
Updated: February 3, 2013 6:19AM
Chicago closed out 2012 with 506 homicides, a 16 percent increase from the previous year.
Meanwhile, the city opened New Year's Day with three homicides and a dozen other people wounded in gun violence.
In 2012, Chicago recorded 506 homicides — the first time since 2008 the number of killings topped 500 and the second time since 2003.
In 87 percent of Chicago's 2012 homicides, the deceased died from a gunshot wound, said Melissa Stratton, spokeswoman for the Chicago Police Department.
In the first homicide of 2013, a 20-year-old man was killed in West Town, police and the Cook County medical examiner's office said.
Octavius Dontrell Lamb, 20, was shot in the throat in the 700 block of North Noble around 3:45 a.m. Tuesday. Lamb was pronounced dead at Northwestern Memorial Hospital at 4:16 a.m., according to the medical examiner's office.
Three friends in the neighborhood said that Lamb, a strapping 6-foot-2-inch young man was a good friend and a loyal son who helped his mother by working as a dishwasher at Quay restaurant in Chicago. A spokesperson at Quay confirmed Lamb's employment.
"He was a great person," said Dannielle Serrano, 18, a former neighbor who described Lamb as virtually part of her family, since he visited so often.
Lamb was walking to Serrano's home after work at 3 a.m. Tuesday but said he was going to stop first at the local Marathon gas station to buy some items he needed.
Besides Lamb, Kevin Jemison, 29, was shot in the head about 2:45 p.m. Tuesday afternoon, in the 4500 block of South Champlain Avenue in the Grand Boulevard neighborhood, authorities said. Jemison, of the 4700 block of South Michigan Avenue, was taken to University of Chicago Medical Center where he died less than an hour later.
Just before 5 p.m., Devonta Grisson, 19, was shot in the chest during an apparent drive-by in the Southwest Side Gage Park neighborhood, in the 5800 block of South Sacramento Avenue, police said. Grisson, of the 6700 block of South Artesian Avenue, was dead at the scene, according to the medical examiner's office.
Among other shootings Tuesday, according to authorities:
About 1:15 am., a 29-year-old man was shot in the mouth and shoulder after a fight broke out at a bar in the 5000 block of West Madison in the Austin neighborhood. The 29-year-old man was allegedly involved in the fight, which saw another man get hit on the head with a beer bottle and was shot as he left the bar.
About 2 a.m., a 22-year-old man was shot in both legs and the scrotum during a fight at a house party in the 9700 block of South Beverly.
About 2:40 a.m., a man was shot in the stomach and critically injured in the 11700 block of South Sangamon in the Auburn Gresham neighborhood. Also around 2:40 a.m., a 17-year-old boy was shot in the arm near North and Kedzie avenues in the Humboldt Park neighborhood.
About 2:45 a.m., a 20-year-old man was shot while he was on the front porch of a home in the 5700 block South Laflin Street in the West Englewood neighborhood. He was hit in the right forearm and refused medical treatment.
About 3:50 a.m., a teenage girl and a man were shot outside in the 3800 block of South Wells Street in the Fuller Park neighborhood. The 17-year-old girl was shot in the leg, Greer said, and the 30-year-old man was shot in the back.
About 6:10 a.m., a man was in "grave" condition and a woman was critically injured in a shooting in the 5900 block of South Maplewood Avenue. A 28-year-old man was shot in the head and chest, and a 20-year-old woman was shot in the face and back. Both were taken to Stroger Hospital.
At 4:18 p.m., a 21-year-old man was driving in the 4700 block of South Loomis Boulevard in the Back of the Yards neighborhood when two unknown males opened fire. The driver was shot four times in the back, arm, chest and leg. He was taken in critical condition to Stroger Hospital.
Around 4:30 p.m., two teenage boys were shot in West Town — the same neighborhood where Lamb was shot — in the 2600 block of West Chicago Avenue. Both were in "stable" condition at Stroger Hospital.
Contributing: LeeAnn Shelton


text:
5/10 in Yankee History
The red-letter day –
1936: Joe DiMaggio makes his Yankee Stadium debut.
The much-heralded rookie also hits his first ML home run' off the A's George Turbeville. Lou Gehrig has 4
hits and two RBIs to pace the Yanks to a 7-2 win.
On other 10ths of May…
2007: The Yankees get their first glimpse this year of The Remarkable Wang and his Amazing Non-sinking Sinker, as C.M. allows 11 hits and 7 runs through the 7th inning. Southpaw reliever Sean Henn suffers through an equally forgettable seven-run 8th in the 14-2 Texas drubbing, topped off by former Met Victor Diaz's grand slam.
1996: David Cone undergoes surgery to remove an aneurysm in his pitching arm.
1965: At Fenway' the 9th place Yankees lose again' 3-2' when Carl Yastrzemski outhits
a hobbling Mickey Mantle. Yaz collects a pair of homers and a sacrifice
fly' while the Mick is 3-for-4 with a homer. After Mantle doubles with
two outs in the 9th' starter Jim Lonborg is lifted and Dick Radatz gets
the final out. It is Lonborg's first major league win. Before the game
the Yankees trade infielder Pedro Gonzalez to Cleveland in exchange for
first baseman Ray Barker. Barker will help fill in for the injured
Roger Maris.
The Yanks sweep two from the Senators at the Stadium' winning 6-3 and
3-2 in 10 innings. Mickey Mantle's homer in the 3rd inning of the opener
starts the Yanks scoring as they beat Chuck Stobbs. Mantle singles and
scores the winning run in the 10th of the nitecap. Yogi Berra has a HR
in the nitecap and sets a new ML record for consecutive errorless games
by a catcher with 148.
Vic Raschi makes his 1st relief appearance in 2 years' limiting the Red
Sox to 3 hits in 4 innings' as the Yankees win' 7-4. Billy Goodman
sustains a freak rib accident' which will keep him out of action for 3
weeks' when Jimmy Piersall picks him up and lugs him from the field to
break up Goody's argument with umpire Jim Duffy. Del Wilber of the Sox
hits his 2nd consecutive pinch homer in the 8th; his first came on May
Hank Bauer goes 5-for-6 in an 18-3 Yankee romp over Boston. The Bombers
score 11 runs in the 7th inning. The BoSox come away with a
record-tying 10 assists in the 5th inning as they rack up 18 for the
game. The 10 in one inning was last done on August 17, 1921 by the New
York Giants.
Before a Friday Ladies' Day crowd at Yankee Stadium of 64'183' the
first-place Red Sox take their 15th straight game' a 5-4 win over the
Yankees. Earl Johnson gets the win with 4 innings of scoreless relief. A
Joe DiMaggio grand slam accounts for all the Bombers' scoring.
Monte Pearson pitches a one hitter in stopping the White Sox at
Comiskey' 6-0. Joe DiMaggio hits his first 2 homers of the year and
George Selkirk his 5th for the Yankees. Chicago's only hit is a one-out
first inning single by Larry Rosenthal' who was erased on a DP.
Lou Gehrig hits 2 home runs (one a grand slam) and a pair of doubles'
tying a record with four extra base hits' and drives in 7 runs. The
performance by the Iron Horse is all the more remarkable given that he's
suffering from a bad cold, and has to leave the game after 5 innings.
The New Yorkers thrash the White Sox 13-3. During the game, Yankee
outfielder Ben Chapman shouts racial slurs at a Jewish fan. In 1947 he
will lead the dugout bigots in protest of Jackie Robinson.
At the Stadium' Lou Gehrig and Babe Ruth hit back-to-back homers off
Tiger starter Sam Gibson' and the Yankees outscore the visitors 13-9.
Herb Pennock is the winner.
The Yankees commit a club record 8 errors' but still end up beating the
Tigers 10-9 in 10 innings. Yankee shortstop Claud Derrick commits three
of the miscues. He will field just .872 for the year. In a deal that
might be related to Derrick's poor performance, the Yankees deal for
sure-gloved SS Roger Peckinpaugh ten days later.
1868: Ed Barrow is born
leading the Red Sox to World Series wins in 1915 and 1918 as manager
(where he was also credited with the momentous decision to make Babe
Ruth an everyday position player), Barrow moved to New York, and served
as General Manager of the Yankees from 1921 to 1944, during which the
team emerged as the powerhouse of Major League Baseball. Barrow was
active in establishing one of the strongest farm systems in baseball
during this period.
He was elected to the Baseball Hall of Fame
on January 21, 1953 by the Committee on Baseball Veterans. He died later
that year in Port Chester, NY at age 85. Ed Barrow is interred in
Kensico Cemetery in Valhalla, Westchester County, New York.
April 15, 1954, the Yankees dedicated a plaque to Barrow, which first
hung on the center field wall at Yankee Stadium, near the flagpole and
the monuments to Babe Ruth, Lou Gehrig and Miller Huggins, and later in
the Stadium's Monument Park. The plaque called him 'Moulder of a
tradition of victory.'

subset: commoncrawl


text:
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NFPA 70®: National Electrical Code® (NEC®) Softbound, 2008 Edition
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Revisions in the 2008 NFPA 70®: National Electrical Code boost public safety, emergency preparedness, Code usability, and worker protection.
Only the 2008 NEC includes the latest rules for electrical installation in residential, commercial, and industrial occupancies. It also introduces:
- New article on Critical Operations Power Systems with provisions for electrical security in public and private facilities that must stay online during a crisis, such as public safety dispatch centers and hospital ICUs
- New article on Electrified Truck Parking Spaces with NEC rules for outlets to run on-board electrical systems, reducing truck emissions and fuel consumption caused by idling during driver rest times
- Revised requirements for AFCI and GFCIs in dwellings. Since arcing faults on wiring systems and extension cords can cause home fires, the Code expands AFCI use to living areas.
- New rules for tamper-resistant receptacles respond to NEISS reports that thousands of children are treated in hospitals every year for burns received as a result of inserting objects into receptacles.
- New provisions in Article 210, Article 410, and elsewhere in the Code reduce worker hazards and correlate with NFPA 70E® worker safety rules.
- Plus hundreds of other revisions
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You'll find greater consistency in grounding and bonding terminolo...new shading behind revised text that lets you see what's new at a glance…and new identifiers at the top of each page in the NEC index for speedier referencing.
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The portable and easy to handle NEC Softbound is a must for electrical contractors, engineers, electricians, fire service professionals, safety officials, inspectors, and architects. (Softbound, 822 pp., 2007)
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text:
Nero are two young producers, remixers, DJs and dance artists from North West London who, in 2011, have taken the music world by storm. And "storm" is about right when it comes to describing the epic noise they make, with its thunderous dubstep bass, whirlwind drum'n'bass and hail of house rhythms, lightning flashes of rave synths, squall of orchestra, and occasional showers of guitar.
The storm broke in early 2011, when Dan Stephens and Joe Ray, as Nero, were one of the 12 newcomers in the BBC's prestigious annual Sound of... list of names to watch, from a poll of critics and music industry tastemakers. Since then, success for the pair hasn't been so much intermittent as a downpour: in January, their single Me & You peaked at number 15, the follow-up, Guilt, went top 10, reaching number 8 in April, and in June they headlined the WOW stage at Glastonbury and had their Dubstep Symphony performed by the BBC Philharmonic Orchestra.
Not that they appeared out of nowhere at the start of the year. Born in 1984, Joe and Dan, who first met in 2000, do have a pre-history on the club scene and dance underground, veterans of the nightclub Fabric, where they rubbed shoulders with the drum'n'bass and dubstep elite. They have had their fair share of releases on all the right labels, won several awards and done remixes for the great and good, including The Streets, La Roux, deadmau5, N*E*R*D and Daft Punk. But their first official release, Innocence, didn't come out till April 2010, when it climbed to number 16 and 11, respectively, on the Dance and Independent charts.
If their wealth of experience has served them well, so too have their musical upbringings. Dan's dad, Nick, was a bassist in a group led by free jazz innovator John Stevens, and he inculcated in his son a love of Mingus, Monk and Miles. "I grew up with jazz," recalls Dan, a multi-instrumentalist who played cello for 12 years. "But there was also a lot of classical music, and funk and soul, in our house."
The epic, cinematic, widescreen quality to Nero's grimy symphonies comes from their love of movie soundtracks: Joe, a trained classical guitarist, loves the stabbing strings and eerie atmospheres of Bernard Herrmann's scores, as well as the baroque work of his favourite composers. He believes Nero offer a shorter, more compact and intense version of that classical sound in dance form.
"My dad's a big classical nut," says Joe. "He was into Berlioz and Beethoven, although my mum was more into Barry Manilow. I think both somehow rubbed off on me."
Berlioz, Beethoven, bebop... There are two more "B" types that have exerted an influence on the Nero boys: The Beatles - Dan's aunt gave him a Beatles cassette when he was four, and that had a massive impact on his grasp of pop songcraft - and "boogie", the term applied to early-80s postdisco and electro-funk.
"If I had to pick any era of music as my favourite, it would be the early-80s period of boogie and rare disco, when dance musicians started using more synthesizers, people like Change, The B.B.&Q. Band and D-Train. I also love that big 80s rock sound, all those big synths and drums you hear on Phil Collins and Prince records."
Stadium rock, electro-funk, jazz and classical music, movie soundtracks, rave, the beats of drum'n'bass and the distorted subsonic basslines and production methods of dubstep... Factor in the freaktronic 90s releases of the Warp label (Aphex Twin, Squarepusher) and you've got the recipe for a superb album. A Nero album, in fact.
Welcome Reality is that album. A distillation of 30 years of dance, from disco to dubstep, with some rock thrown in. Fourteen tracks, and one hour, of melodic dance mayhem, it was recorded in the same South London studio used by Shy FX, Caspa and Nero's label bosses Chase & Status, featuring music written and produced by themselves, using equipment both new and "vintage", with some of the iconic 80s synths - a Roland Jupiter 8 and Yamaha CS80 - that the likes of Madonna, Prince and Duran Duran used. The lyrics were also self-penned, with some help from their regular singer Alana Watson. The only outside assistance came from a guitarist friend called Bush, and a certain 80s megastar called Daryl Hall, who provided a cameo on the track Reaching Out.
"We were put in touch with him by a producer," says Joe, who explains that, sadly, Nero and the blonde half of the biggest-selling US singles act of the 80s, Hall & Oates, never met. Despite this, he adds, his and especially Dan's parents, who own a copy of H&O's classic 1973 album Abandoned Luncheonette, "were really chuffed."
So much for the transatlantic love-ins. Welcome Reality actually has more of a future-dread vibe. The artwork for the album was deliberately designed to resemble a poster for one of those 80s sci-fi movies set in some not-so-far-off dystopia, such as Blade Runner. That grim, dark, foreboding, apocalyptic-urban vision of tomorrow informs the whole mood of Welcome Reality.
"It's definitely got that flavour to it," agrees Dan. "It's meant to be retro-futuristic, with that Aliens-style 'dirty', gritty vision of the future, as opposed to that shiny, clean idea of the future people had in the 50s and 60s."
"There's definitely a feeling of Doomsday on the album," adds Joe. "The theme is sort of romance-in-the-ruins!"
The album opens with 2808 (the title taken from an anime series), all big, dramatic chords and strings. The second track, Doomsday, evinces a filmmaker's grasp of dynamics, tension and release, with its quiet lulls and eruptive bursts. My Eyes is moody, evocative, Moroder-esque rock-disco with a vocal from Alana.
"We've known her since we were 16," explains Dan. "She's always been part of the Nero gang. She's got a good A&R sensibility, and she's been on all the singles. She helps give us a 'band' feel, a bit like Massive Attack."
Track four is Guilt, which Dan and Joe never expected to do so well in the charts. They describe it as a "nightmare to make" but admit that it now gets the biggest reaction when they play it live. The other big hit single on the album, Me & You - the one where stadium rock meets dubstep - was the one whose success ramped up anticipation at the record company for the album.
"We'd been going since about 2004, then suddenly we had this number 15 hit," recalls Joe. "Before that, we were expected to carry on being an underground, word-of-mouth thing. Suddenly we were being played on Radio 1 and everything changed."
Fugue State has the dramatic feel of Walter Carlos' score for A Clockwork Orange, propelled into the future. "It's got a crusty analogue baroque sound" is how Joe describes it, "with a house tempo."
Innocence is, say Joe and Dan, "trancey but not too cheesy... we hope!" Live, it is one of the most powerful tunes in Nero's arsenal. "We've seen videos of Skream and Benga dropping it and crowd-surfing to it. It's a staple of our DJ sets."
In The Way, at the halfway mark, signals a change of mood and pace, with its spacious, dubby mix. Scorpions began as a cover of a song by the titular European 80s hair-metal band and features a reference to Vangelis's Blade Runner soundtrack and a startling "triplet rhythm". Crush On You is futuristic pop based on a sample from an old 80s boogie/disco song by The Jets. Must Be The Feeling, too, pivots on an 80s sample, this time by a Detroit disco teen diva called Carmen, the result of Nero "scouring the internet for rare boogie tracks", as you do. Finally, there is the closing trio of Daryl Hall collaboration Reaching Out, the rave pop of Promises, and Departure. The latter closes the album in fine, cinematic style.
"We wanted to make a dance album that takes you on a journey," reveals Dan, "with segues and a sense of flow from beginning to end."
"It's the sort of album we'd have loved as kids," adds Joe, who admits that the benchmarks for Welcome Reality as a coherent, near-conceptual piece of work were Radiohead's OK Computer, Daft Punk's Discovery and Marvin Gaye's What's Going On.
"We wanted it to sound memorable but not dated," says Dan. "Some albums are very 'now' but won't be relevant in a year. We want ours to last."
Job done. In fact, fully expect Welcome Reality to rip the roof off a club and/or do damage to whatever the future version of your bedroom stereo will be in, at the very least, the year 2808.
- www.thisisnero.com
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Defective Product and Poor Service
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BETHESDA, MARYLAND -- I am writing to you in an effort to get resolution to a problem with a Compaq Presario Notebook that I purchased on Nov. 13, 2003 from a Best Buy location in Rockville, MD. Within just a few weeks I had two hardware problems arise. The ac power cord when plugged into the computer would not work. It appeared to be a loose connection in the back of the notebook. Also, the main cooling fan would not spin when triggered by the thermostat control in the unit, thus causing it to shut down due to over heating.
I contacted the HP Support on December 21, 2003 and the associate who handled my case was excellent in letting me know that the unit was defective and he made all the arrangements to have Fed-Ex pickup my unit the very next day. He told me the repair was covered under warranty and I would receive my repaired unit on Friday, December 26, 2003. As I would be traveling on that date he told me I could elect to have the unit shipped to an alternate address on that date.
On Friday, December 26, 2003 the unit did not arrive at the alternate address and I called the support number to inquire. I was told that the policy on warranty service was 5-10 business days for the repair and I should not expect my unit back until the following week. I explained that I would no longer be at the alternate location the following week. They told me to call back on Monday, December 29, 2003 to see if the unit had shipped yet. If it had not, I could change the return shipping address back to my home address with no problems at all.
On Monday, December 29 I contacted HP support again and was told the unit was still under repair. I explained the situation regarding the need to change the shipping address and the associate who assisted me was very kind and again said that I could change my return address with no problem. With that comfort, I changed the return shipping address to my home address.
On Wednesday, December 31 I received a call from the location in New York that I was no longer at. They told me that Fed-Ex was at the door with my laptop. Well I was now 400 miles from that location and could not take receipt. I spoke via telephone to the Fed-Ex associate and asked that he return the shipment back to HP since they delivered to the incorrect address. He explained that he could not do that. If I chose to refuse the delivery it would go back to HP with no further instructions on how to delivery to the correct address. So in fear of losing my pc in the process I had the Fed-Ex delivery left at the New York location. I then called HP Support and explained what happened. The young women on the phone was very nice and pulled up my record. She showed the new correct address in the system and could not understand why it did not ship to the new address. After putting me on hold for 5-6 minutes she came back and admitted that the gentlemen I spoke to on Monday did the shipping address change, but failed to do all the proper updating and that is why it went to the wrong address. I then explained to her I was no longer at that New York address and that I needed HP to arrange for Fed-Ex to pick it up at the incorrect New York address and deliver it to my home address. She said that even though they, (HP), had made the error, now that it was delivered they were no longer responsible for it. After many minutes of disagreeing with her to no avail I asked to speak to a supervisor. She placed me on hold for a few minutes and then came back and told me he was busy with another customer. I insisted that I wanted to wait to speak with him or her. She placed me back on hold. I then waited over 10 minutes when she returned and explained that he was to busy to speak to me and there were no other supervisors that I could talk to. I insisted that I wait to speak with someone and she rudely placed me on hold and I then waited over 30 minutes. Finally after 40 minutes I hung up.
I then contacted the Hp support number again to try to speak to someone who could satisfy my complaint. After being routed through many automated menus and speaking to 3 different individuals I was given the telephone number to the Executive Office in Palo Alto, California. I spoke to one of the Executive Assistants and she was very gracious in listening to my frustrations. She also accessed the records of my repair and was also surprised as to why the mistake was made and could not understand why the unit was shipped correctly. I explained to her that my only frustration was that HP Support acknowledged they made the mistake and would not rectify it. She gave me a Fed-Ex billing number so that the persons in New York could ship the notebook to me and not have to pay the fees. I was very pleased with this resolution. Although I had lost faith in HP/Compaq at this point, I was again won over with her compassion and assistance.
On Monday, January 5, 2004, I received the notebook from the previous location. Upon initial receipt everything appeared to be in order. I was first surprised to see that included with the returned product was a check list that is filled out by the HP technician detailing all the repairs and tests that were completed on my notebook. NONE of this form was completed. It did not have dates, technician name or I.d., or any other comments in regards to the work that had been completed.
Upon using the notebook the problem with use of ac power was corrected and the connection appeared to be working fine. However, within 20 minutes the same problem arose regarding the malfunctioning of the cooling fan. To say the least I was irate at this point.
I called the same HP support number and went into great detail with the technician. This was very frustrating as this person had very poor English dialect and we could not communicate effectively. He explained that I will need to again send the unit in. I asked that the part be shipped to me and I would have a computer specialist at my place of work (Marriott International Headquarters) switch the part out. He told me that would not be possible and my only option within warranty is to ship the unit back for repair. After explaining how this was unacceptable he assured me that if I sent it back I would receive 4 day Door to Door Repair Service and the unit would be returned by Monday, January 12, 2004. I hesitated but since the unit was only 6 weeks old I felt I had no choice.
The unit was picked up by Fed-Ex on Tuesday, January 6, 2004. I monitored the process of the repair on the CSO website. On Monday, January 12, the day I was to receive the unit back, I check the website and it showed the unit still under repair. Not surprised by this I waited a few days and checked later in the week. Again, on Friday, January 16 it showed the unit being under repair. I called HP support. The technician placed me on hold so he could get more info on the status of the repair. He came back on the line and told me the unit was repaired and that they were performing diagnostic tests. He also stated I would receive it in just a few days. Although I did not believe him I thanked him for his help and agreed to wait.
On Monday, January 19, I again went to the CSO website to check the status of my repair order and it stated that the repairs had been completed and they were preparing the product for shipping. I assumed that this went within 24 hours.
On Tuesday, January 20, I again tried to go to the CSO website and received a reply that the web page was not available. All other web pages are working fine so I know it is not with my computer and also attempted from both my home desktop pc and my work pc. I then used the internet based HP Web Chat Support to see if someone could check on my order. They checked the status and told me the unit was still under repair and I would have to call 1800-OKCOMPAQ. I tried to explain that I had done that and I needed a better level of service but they offered no additional resolution.
On Wednesday, January 21, I again tried to go to the CSO website and received a reply that the web page was not available. I the tried again to get a status update from the HP Web Chat Support. Jane assisted me and gave me the same response that the unit was under repair and that I would have to call the 1800 number. I expressed my frustration and told her some of the history behind the repair. I told her I was very upset at this point and asked for a name or phone number for the department that assists customers that are having challenges. She again reiterated that I would have to call customer service or the 1800-OKCOMPAQ number.
Today is Thursday, January 22 and I called the customer service number for an update as the web site is still not working. I was told the unit was in repair, preparing to ship but did not have a ship date, but assured me I would get it in 1 2 days. How in the heck would he be able to say when I would get it if he did not know when it would be shipped out? The technician asked if that answered my problem and I said no. I gave him a brief history of the problems I have had with this process and he again reiterated he was sorry but rest assured I should have the unit in 1-2 days. So now we have gone to Will have the unit in 1-2 days to Should have the unit in 1-2 days.
At this point I am absolutely at my wits end with HP/Compaq customer service. As a loyal HP customer I purchased my Desktop Pavilion PC last year and have purchased many HP ancillary products over many years. Although I have been encouraged by many friends and colleagues to look at other brands such as Dell and Gateway I have always considered HP a great product and worth my loyalty. I was a bit concerned about purchasing a Compaq product and how well that would be supported. I see now that I have been correct in that assumption. I can fully understand that making a high quality product is not a perfect science. Parts are parts and will always be subject to failure through no ones fault. However, customer care and service is always in each associates ultimate control and to date I have experienced very little of that.
To recap here are my outstanding issues:
1. My 2 month old Presario Notebook is in repair for the same problem for the 2nd time in 30 days because it was not repaired correctly the first time it was sent. It has now been in HP support or shipping possession for more days then I have had it since I bought it on November 13, 2003.
2. On both repairs I was told I would receive 4 day Door to Door service. The first repair took 10 days and was not door to door. The second repair has been going on for 17 days and I still have not received my unit.
3. The CSO website has been unavailable for three days and I have to keep calling or using the Support Web Chat Service to check the status of the order.
4. When calling the 1800 support number the menu will not allow me to speak to a technician using the Existing Issue prompts. Each time I attempt to use this prompt and the first two digits of my case number the system tells me that is invalid and disconnects me. This happened each time I tried beginning on December 26 through yesterday. So I have to go through the menu as a New Issue to get to speak to a human being.
In closing I would like to request a prompt update from a leadership member of the HP team on the current state of my notebook and assurance that it is going to be returned to me fully repaired within the next few days. If this can not be achieved I feel I am entitled to an immediate replacement of a new unit and the unit under repair may stay in your possession.
I appreciate your time and assistance in this matter and look forward to a quick and satisfactory response.
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twinkler5854 on 01/28/2004:
Here is an update on the situation. Apparently the laptop was shipped to my local Fed-Ex office on Monday 1/19 and arrived on Tuesday 1/20/04. However on Monday 1/19 the order status website that HP provided to me for updates on the status still showed the unit under repair. Then on Tuesday 1/20 the website was no longer available to check. I called the customer support number for 3 days trying to get an update to when the unit would be shipped out. Finally on Friday afternoon 1/23 I spoke to the customer service rep they said the unit was being shipped on that day and gave me a tracking number. I then checked the Fed-Ex website to check into the shipment and that's how I HAD TO DISCOVER that the laptop was actually delivered to my Fed-Ex office locally 4 days before and I needed to go pickup. When I got the laptop home they failed to return my ac power unit, and instead sent me an old banged up one with a pink Best Buy Sticker on it reflecting it was defective. The power adapter did not work. So I had to again call support and they agreed to send me a new power adapter only after arguing with me and telling me that it was not their fault, "Things just get mixed up some times". I agreed that this was true however, I would not have minded if it had worked and not had the Best Buy defective sticker on it. They agreed to send a new power cord to me and I would receive in 3-5 days. On Monday 12/26 I called to check on the status of the order and the customer service rep told me there was no order for a new ac adapter. I then had to argue the whole story with her on the phone and she finally agreed to send me a new one. That did arrive the next day. Now that I have power the laptop is not recognizing the eathernet card or the wireless card to connect to the internet. I have now spent 5 hours+ on the phone with support uninstalling and reinatalling drivers, hardware devices, recovery discs, and they also tried to claim that it was my IP provider. I have an HP desktop connected to the same cable modem and that works fine and I told them so. They said that was impossible. They now say that during the most recent repair the network cards must have been damaged and I will need to send back to HP for further repair. At this point I have owned the laptop for a grand total of 75 days and the last 38 of those it has been in repair or transit for repair. I am now awaiting for a return call from a case manager at the Customer Advocacy Center to try to get the whole unit replaced. In the mean time I would strongly recommend that anyone NOT BUY a Compaq or HP product. I think the products are good, however the reliability of service and quality repair is so poor it is not worth the risk.
chancesare on 01/28/2004:
Buy a Dell next time!
Nothing as being going well since the Compaq and HP merger.
Don't blame the tech helping you out on his bad English.... thanks the HP company for sending jobs overseas!
judith285 on 02/11/2004:
PLEASE read the reviews about Dell before you decide on buying one.
If you think HP is bad you will see that Dell is the worst when it comes to Tech support from India. One word of my Dell experience NIGHTMARE.
So please do your homework and save yourself the biggest, baddest headache you will ever experience.
R2SoA on 10/01/2006:
I agree, maybe we should learn to listen when friends and acquainiances say that a company produces junk.
My experiences -- From Good (Packard Bell) to SoSo (IBM) to Really Bad (HP).
The first new PC that I ever bought was a Packard Bell desktop in 1995, and most people told me they were not good, but it worked just fine till I gave it away in 2002.
In 2002 I bought an IBM notebook. Service for minor adjustments was poor as was IBM's capability to keep track of the purchase date and the 3 year warranty that was included in the purchase price of the PC. It still works today and nothing major was ever wrong with the notebook. Phone support was not good for software and driver problems and a couple of glitches were never resolved, but the PC works.
In September, 1994 I bought a Compaq Presario R3240US notebook, and learned that Poor Service provided by IBM would be an exemplary goal for HP to strive to obtain.
The R3240US was touted as multimedia capable with a Full Blown Version of "WinDvd Creator 2" and the PC included +R DVD burner, and the salesman at Circuit City said it was just what I needed to transfer 8MM home videos to DVDs. He was right and the specs of the PC said so, but it needed a right working DVD burner and good video editing and writing software.
Shortly after purchasing the PC on 9-20-04 I started to copy 8MM home video tapes to hard drives for editing and burning to DVDs. Everything appeared to be working OK, and review of 30 to 40 minute DVDs played just fine on the PC, so I made 3 or 4 DVDs to get my editing skills up to snuff. Next I bought a DVD & VHS player and hooked it to my TV but the DVDs wouldn't play. Next I bought a Movie on DVD and it played just fine. Knowing that the DVD player worked I called HP support 4 to 6 times and each time they would lead me through steps and we would make changes and burn a DVD that would not play on the TV, then we would uninstall and reinstall WinDvd Creator 2. Finally on the 5th or 6th call HP told me the DVD burner was defective and sent me a new burner that I installed. In my opinion, from the beginning they knew the DVD burner was faulty.
After changing out the DVD burner I burned a 15 or 20 minute DVD and it played on the PC and on the TV. Next movies of 1 hour and 20 or 30 minutes were burned to DVD, and it looked like things were working OK. But when the DVDs were played they only included the 1st 1 hour and 3 (three) minutes and the last 17 or 27 minutes were not on the DVDs. Again 4 or 5 more calls to HP and they had me uninstall and install WinDVD, and led me through various changes and edits to the system. Finally they led me through PC Registry changes and crashed the system, which required Hard Drive Format and Reinstall all Software. After sveral calls to HP it looked like nothing could be fixed, but a friend loaned me an old version of Roxio software and when installed DVDs in excess of 1 hour and 40 minutes could be written and played on PC and TV. I bought a newer version of Roxio, since it was obvious that WinDvd Creator 2 (full version) that came with my PC was defective. HP or WinDvd would not support WinDvd Creator 2 that came with the PC, and both said it was the other's responsibility. HP wouldn't reimburse me for the Roxio software, but eventually after several contacts they offered to give me a battery or a power supply. I took the battery, but still don't see their logic.
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Compaq Tech Support 2005
Posted by
I bought a refurbished laptop in 2005 after about a month it started shutting off and showing a weird text screen. I called tech support and was routed to a "Foreign" call center.
Let me say this: These people follow a script like robots when answering your questions. They literally cannot or are not allowed to think for themselves. To get them to act you must get them "off script". Here is what worked for me.
I began insulting them using extremely foul, vulgar language, not personally insulting the individual but directing the insult at the tactics they were using, and the company in general. I kept up my tirade until they were so offended they were happy to put their supervisor on the phone, then when I got nowhere with THEM, I started my tirade again but more intensely, knowing that they are trained at a little bit higher tolerance and skill level.
They just plain do not know what to do, or how to respond. They get very nervous and threaten to terminate the call and I just cuss and really let them have it. I actually was able to get to about the fourth level of supervisor, and then was connected to what sounded like an American supervisor. I immediately changed tactics and used courtesy and logic to state my case, and at that point I got a response that almost was rational. Ultimately, it was a small RAM or WiFi card that was not plugged in all the way and the manufacturer did not fix it, However, I managed to get past the customer service "suit of armor" they put up by using a calculated, scripted, technique of my own. If you do this BE CAREFUL, BE ARTICULATE but be ugly, mean and nasty. It's funny because they freak out.
I guess there is some advantage to graduating public school.
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GothicSmurf on 02/12/2008:
Are you proud of yourself for that? I wouldn't be.
Anonymous on 02/12/2008:
Seriously, not something I would brag about.
Kotor on 02/12/2008:
I am proud of the fact that I breached a barrier using creativity and cultural awareness. I offended no one individal and was able to get some level of customer service when almost everyone else does not.
GothicSmurf on 02/12/2008:
I work in a department that sits next to a call center, and I've heard many times people say, "If you chose to use those words I will terminate the call." And at least 3 times a day they do.
If being a d*ck works for you, then great, but I've found that being nice helps me every single time.
Anonymous on 02/12/2008:
GS--I agree. I always try to kill with kindness. It really does work, for the most part, to get a better response. If I am not satisfied, I ask to speak to a supervisor.
I used to work at an office where we would hang up if someone was using inappropriate language. We would first tell the caller that we would not listen to their offensive language and to call us back when they had cooled down. They usually straightened up their act immediately (or called back in a better frame of mind). No one should have to be subjected to that when they are just trying to do their job.
Kotor on 02/12/2008:
The whole point here is that they are not doing their job,
which is customer service. This was about getting my computer fixed, under warranty and their training and protocol was getting in the way of them doing their job, instead of acknowledging the customers frustration and fixing the problem.
Anonymous on 02/12/2008:
Point taken, Kotor. It is good you were able to get through to them--just unfortunate as to what it took to get a positive response.
I guess we're just trying to say that the technique you used usually meets with a negative reaction and not one we would employ. But, in your case, it gave you the outcome you were looking for.
Kotor on 02/12/2008:
I do not see it as "being a D**K. I see it as overcoming an obstacle that is MINDFULLY put in place to keep customers back so the company can save money. Consumer goods are often purchased because of the security of a warranty. If that warranty system is purposely withheld
to save money, then it is essentially is a false agreement.
These so called "customer service" representatives are quite aware of what the customer is asking for and are by default witholding the original purchase agreement.
Kotor on 02/12/2008:
It is not only unfortunate, but it is PATHETIC that a customer has to use that level of manipulation to get a response.
GothicSmurf on 02/12/2008:
If you have to swear, manipulate and throw a tantrum to get what you want, yes you are being a d*ck. Glad you got your issue resolved though.
Kotor on 02/12/2008:
Without being a D**k, HAHA
Did you ever stop and think that they
are the ones being a D**k in the first place?
I do not advocate becoming what I despise, especially over something so mundane, but knowing that this system was put in place with bad intents really just angers me.
GothicSmurf on 02/12/2008:
If you weren't being a jerk, then why are you so upset about being called out on it?
That's the end of my story here.
Anonymous on 02/12/2008:
GS, you go girl and I agree 100%!!!
Kotor on 02/12/2008:
I am not upset. Tolerance comes in many forms, and I am surprised at a lack of tolerance for alternative methods.
I employed an uncommon methodology to accomplish my task, and was reasonably effective. Eventually, I got my computer fixed for free by someone with a more result oriented customer service attitude.
Anonymous on 02/12/2008:
Kotor, if you ever stop long enough to see that you are talking to people just the way you claim they did you then you might change you mind. I don't think you can see it though? Now say you are sorry and be a man about the situation!
Kotor on 02/12/2008:
Please understand one point here.
I was going to them for help, trusting the company policy based on a purchase agreement. They failed
to honor their end of the deal. I felt as though all bets were off and I was left hanging with a newly purchased laptop that was severely malfunctioning. My efforts were being blocked at every level. I circumvented their protocol by stepping "out of the box". I was not angry at anybody, just the situation, knowing that this "system"
was created to sidestep true customer service and good results, with the intent of higher profits.
No apology here.
Anonymous on 02/12/2008:
Kotor although I don't agree with your tactics I admire your strength of conviction and liberal use of tolerance. Welcome aboard friend!
thensider on 02/12/2008:
Coming from someone who RUNS a call center, I feel I can share a few things here. 1) if you spoke to me or any of my employees that way, I would terminate the call imediatly and have my response to the BBB and Attorney General waiting when you complain. 2) I do not think, from my experience, that businesses put processes in place with the sole purpose of screwing consuemrs over. People lie, people steal, people cheat. While you may not be one of those people, they are out there and businesses have to protect themseleves. 3) maybe you should stop and think about what level of service the person calling after you got, thanks to your horrible mistreatment of the Support Center agents. chances are they wear no longer in a mood consusive to good customer service.
Anonymous on 02/12/2008:
Kotor, while I agree with your convictions two wrongs don't make a right.
Kotor on 02/12/2008:
So, tell me what I did "wrong" ?
Anonymous on 02/12/2008:
1. You are braging about it.
2. You jumped on GS just because she called you out on it, that's not nice.
3. I could go on but what's the point if you can't see that.
Stick to your guns if you believe in what you are doing and don't let anyone change your mind. Wlecome aboard
fascismsux on 02/12/2008:
Kotor - keep up the good work - ya got to do what ya got to do , sometimes .
Kotor on 02/12/2008:
Interesting forum here. I did not mean to "jump" on anybody.
Since when is it illegal to cuss?
I was asking what I did wrong based on my story about customer service not the posts here. Stay on subject please.
I would imagine the BBB and Attorney General have larger more serious issues to deal with. A comment invoking that level of judiciary recourse tells me you have probably never done it.
thensider on 02/12/2008:
What you did 'wrong' is treat the customer service people like dirt. While I can sertainly understand your frusteration, these people did not make the rules, did not create the 'script' and can only do so much for you at their level in the department. I think that its gross and wrong to treat people that way, since they are, in fact, not the people doing you wrong. But that's just my opinion from a customer service standpoint. Also, if your BBB/AG comment was in reference to my previous post, I mentioned it only because people who use this method to get results tend to be very quick to jump on the BBB/AG bandwagon. most fo the time, anyway.
Kotor on 02/12/2008:
I was in customer service for 7 years after high school.
I know quite well both sides of the counter.
I have a difficult time selectively blanking out the chain of liability when it comes to stupidity. Customer service rep's are the "face" of the company and if they agree to take that job then they also take some degree of responsibility for policy whether they made it or not.
Although you bring up an excellent point here.
Kotor on 02/12/2008:
The intent of my initial post was to inform people of an alternative method for getting CSR's "Off Script" and refocused into a higher level of customer service by realigning their emotional content. Sob stories do not work, so I took the other direction and went "up the scale" so to speak. All in all this is not a big deal.
fascismsux on 02/12/2008:
to me there is something very very ugly about rotten corps putting poor human beings(CSR's) in the line of fire between customers (victims ) and the corps.(criminals ) and then to only arm the CSR with lies ,deceptions , and insults and expect the victims(customers ) to politely accept that as good enuff to avoid offending the CSR(PAWN). This is similar to terrorists putting civilians between themselves and the ppl they are lobbing grenedes at . life is war . GET MAD, CUSS, SCREAM BLOODY MURDER >
Anonymous on 02/12/2008:
Kotor--I admire the fact that not once during this thread have you resorted to anything other than respectful responses. That pretty much shows what kind of person you really are, at least to me. I do get what you are trying to convey.
Principissa on 02/12/2008:
I agree diane. I just can't see myself berating someone with foul language. I can be just as nasty by being articulate and using a firm but polite tone of voice. I know for a fact, as I've witnessed my husband do many times, that if you call them up with guns blaring and cursing and screaming like a crazy person they are more inclined to blow you off than if you use a firm tone and articulate words. I don't think you are a bad person, I think you are a good person that was pushed to the edge.
Anonymous on 02/12/2008:
Agree Principissa. I, too, believe in not cursing at the unknowing on the phone, but, I think we've all been pushed there (or close) at some point. This person is just being honest about what worked for them in this instance.
Principissa on 02/12/2008:
I agree. It's a shame that someone has to be pushed so far that they have to resort to it. I realize there is only so much a CSR can do, but the customers are just as human as they are. If they just used an iota of compassion instead of scripted reading people would not have to resort to foul language and yelling. Getting one's computer repaired is not an odd request, if it's in the warranty period, just fix it and make the customer happy, not give them the run around.
Kotor on 02/12/2008:
Enforcing bad policy because it is your chosen job is a tough situation to be in. I used to work in a health club and I got in physical fights over people not having their membership card, when they were working out.
Kotor on 02/12/2008:
I grew up during the "golden years" of consumer advocates.
Ralph Nader was somewhat of a folk hero during my childhood and consumer awareness and smart shopping were taught in junior high. Now people like Clark Howard lead the way and the internet gives us a great forum for our voices to be heard. On the other hand, today's products are much more sophisticated and we need volumes of information to make an intelligent choice.
This is not the country I grew up in.
Anonymous on 02/12/2008:
"This is not the country I grew up in."
I agree 100%!!!
fascismsux on 02/12/2008:
Kotor- nader has started exploring - running for pres. in 08- VOTE NADER
Anonymous on 02/12/2008:
Yes, the customer is always right. The customers spoke, stores lowered prices, laid off workers with high salaries, reduced benefits, cut hours, and now purchase their goods from China. Now, we the customers, want to know why we don't get good customer service.
Kotor on 02/12/2008:
I do not vote- I refuse to vote. The system is crooked/broken. This is my right, as it is yours to vote.
I would like to see what happens if the majority of people in this country refused to vote.
Anonymous on 02/12/2008:
if a majority of the people didn't vote,we would probably have someone good in office.lol
jktshff1 on 02/12/2008:
One word comes to mind....jerk.
I agree with princi, dianec,liddy.....You were way out of line.
If you don't vote, you give up your privilege or right, whichever you choose, to complain about the system.
There is no validation for those who refuse to be part of the solution and not the problem.
Kotor on 02/12/2008:
The customer is not always right, but they are always the customer. I do my absolute best not to buy stuff made in China. This has been my personal policy for years. It has nothing to do with not liking Chinese culture.. It is the quality of the goods they make. The quality of Chinese products is really poor and that is a shame. In the early 1970's cheap tools started coming in this country from Asia and many people bought them. They were JUNK! They are still junk.
Anonymous on 02/12/2008:
Kotor - I find your methods a bit offensive. However, I am intrigued by your reasonings and can't help but be impressed by your persistence.
fascismsux on 02/12/2008:
Kotor-stevefromsocal- the majority don't vote already - I'm not too excited about it either - The whole system is absolutely corrupt -
But if nader is an option I'll take it . At least by voting , ya make them cheat harder to steal it . And ya could actually make a small difference re: local voting .Its not like it takes a lot of effort .
Kotor on 02/12/2008:
Where in the constituon does it say I must vote?
What local law forces me to forfeit my right to public opinion/speech if I choose not to vote?
Kotor on 02/12/2008:
Cherpep, my methods offensive? in what way?
DebtorBasher on 02/12/2008:
Kotor...I've found a way to get the same results without lowering myself the way you lowered yourself. Whenever my call is picked up by someone in India or the Philippines they ask how they can help me. I don't go into details why I'm calling, I simply reply, "I'd like you to transfer me to and English speaking American IN America"...I've accomplished throwing them off guard. They say, "I spick Engleesh"...and I say, "No, you don't, I want and English Speaking American IN America". They transfer me to several other people who are all of the same culture...after the third or fourth transfer, I finally get an English speaking American...not sure if they are in America or not...but that's the person I will go into detail with, without becoming a low life. I don't say if in an offensive, or rude way...They want to know how they can help me...I tell them...by transferring my call to and English speaking American.
Anonymous on 02/12/2008:
I'm going to "write in" my vote.....Jello Biafra for pres!
chris513 on 02/12/2008:
I will also vote for Biafra...and the rest of the dead kennedys, as well.
Anonymous on 02/12/2008:
East Bay Ray for vice pres!!
Anonymous on 02/12/2008:
Sheriff for Pres!
Kotor on 02/12/2008:
DebtorBasher, Good alternative to my technique.
I want to stress the fact here that I was simply employing a method of getting these people to respond that was "outside" their training capacity. It worked reasonably well, as did yours. This was not a street fight and nobody was going to get hurt.
Kotor on 02/12/2008:
"The whole system is corrupt"...everything said after that is a horrible compromise and an admission of our Acceptance of mediocrity.
fascismsux on 02/12/2008:
Kotor-- 'mediocrity' is awful damn generous of you I think .
We are far worse than that - we are despicable , rotten , filthy fascist, passionless nazis ...... slaves, scum-sucking pigs maybe even ..
Anonymous on 02/12/2008:
fascis - I think you could use some self-help, motivational books on tape!
fascismsux on 02/12/2008:
cherpep- GREAT IDEA - THANK YOU SO VERY MUCH
Anonymous on 02/12/2008:
Kotor on 02/12/2008:
fascismsux on 02/12/2008:
cherpep- OK - that last one was a bit too ugly .
Kotor on 02/12/2008:
I have no Idea who Jello Biafra is..
chris513 on 02/12/2008:
Kotor, Jello Biafra is the lead singer for the dead kennedys...a very influentual political punk rock band that was at there high point in the mid to late 80's to mid 90's...actually, a lot of people are still into them...I would say, politically punk rock music speaking, they were stronger than bad religon.
Kotor on 02/12/2008:
I remember the Dead Kennedys but was never really into punk rock
chris513 on 02/12/2008:
No problemo...nowaday, I just kind of like music w/ heart/meaning behind it.
Anonymous on 02/12/2008:
Too bad Jello hasn't been a part of DK for some time now.
Jello ran for Mayor of San Francisco in 1979.
I agree with you chris,I like music with heart,and a meaning not the junk that's on the radio these days(I sound like my Dad.LOL)
Kotor on 02/12/2008:
This has been interesting and I do not blog very much.
Anonymous on 02/12/2008:
Kotor,this is the first chat/blog site I have been a member of,it has its days.The people here are cool.
it gets addicting.
Kotor on 02/12/2008:
I am originally from SoCal also
old fart on 02/12/2008:
Hey Kotor... Welcome to the site..It is interesting and fairly soon you'll be able to sort the members out by their styles...
Me..? I'm the site curmudgeon...
Anonymous on 02/12/2008:
what part of SoCal?
I'm from all over,moved a lot when I was younger.Spent lots of time at the OC beaches growing up
Kotor on 02/12/2008:
Long Beach, born and raised now in CT/NY
Kotor on 02/12/2008:
Comsumerism is an interesting topic. I remember the days of Caesar Chavez and the grape picker strikes.
Kotor on 02/12/2008:
Correction: Consumerism
Anonymous on 02/12/2008:
had a friend from the Belmont Shore area.Welcome to the site Kotor
Principissa on 02/12/2008:
chris LONG LIVE DEAD KENNEDY'S!!!
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Compaq Repair Center Scam
Posted by
HOUSTON, TEXAS -- I bought a Compaq 1720US laptop from Compaq a month ago for 1,599 dollars. About 2 weeks
later while I was typing, the plastic surrounding the screen cracked. The computer still
work perfectly except I don't like the look of it. Since I have a major project for my
school, I use it for a few more days and it got a bit worse, then I called tech support and
he said they will fix it for free and I received an empty box the next day to put my laptop
in. I waited 7 days and they haven't call me yet so I called Compaq the next day. The tech
told me that the LCD screen crack, not the plastic. I told him I'm not stupid and I know
what got cracked. He told me I have to pay a fee to fix the LCD screen. I argued with him,
but he told me he hadn't seen my laptop, he only read it off the screen that a repair tech
put. I got mad and told the tech I'm not expecting to do business with Compaq anymore and
hung up the phone. I don't appreciate Compaq trying to cheat its customers. Please help!
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Anonymous on 04/30/2002:
Your story mirrors mine. The hinges gave way on my Pesario 1700T ($1,800 and only 6 months old!) and every department I spoke to, and there were many, read off their screen that the tech determined it was not a manufacturer's defect. Yes-Compaq believes in ripping the customer off. They do not stand behind their product. They were not even willing to take another look for another evaluation. I asked a number of people I spoke with to put me in touch with someone that had more authority and they all replied that there is no one! Can you believe this bull?
mksawyers on 05/04/2002:
Not only that when they respond at all, their attitude is very condescending as though you were a complete idiot
Anonymous on 05/07/2002:
You are a complete idiot!
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Support suck
Posted by
Called spent 5 hours on phone called and spoke with some guy from India (couldn't understand half-of-the-things he said, after being-hung-up 3 times (just to get a recovery disk)I finally got hold of someone in support in the USA and finally told him the ordeal I went through he said sure and said I would get it in next business day well that took 2 weeks, never again I gave the HP notebook to my friend and went out and bought an apple
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Anonymous on 08/18/2009:
I don't think you will have to worry about speaking to India much longer.
The Vietnamese are doing it even cheaper, so India will probably soon get outsourced too.
lessthanzero on 08/18/2009:
Good move, Apple is the best. After having both a PC and MAC, I will never go back to a PC................
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On hold for 11 hours 54 minutes!
Posted by
I was trying to check up on some Quick Restore CD's I purchased, and after telling my predicament to 4 people, (and one hour later) I was told that they cancelled my order because they no longer sell those CD's. There was no attempt to contact me, so all my waiting was in vain. They tried to sell me a new computer (this one works just fine, thanks) and I asked to speak to the manager. 3 1/2 hours later someone picked up (not a manager) and so I asked for the manager again. They put me on hold, and no one picked up. I finally had to disconnect (the next morning) so my cell phone would not be charged. I like my computer, I'm just missing one driver for my PCI card. I'll burn in hell before I purchase another COMPAQ or HP computer. I hear Dell is the best.
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Justusryan on 02/07/2007:
Why would you wait online so long?
Anonymous on 02/07/2007:
Can the driver be downloaded from the PCI card manufacturer? How about the Compaq web site. They must have drivers available for download?
Anonymous on 02/07/2007:
If just missing one card driver then using the restore disk is overkill. Like ROBF said, go online and search for the driver from Compaq's web support pages. You can even use the hardware manager to find and install the driver.
Where did you hear that Dell is the best? Their support program is among the worst.
SAJ on 02/07/2007:
Many online support centers provide very poor service, and I agree with PassingBy in regards to Dell; don't expect too much from them, either.
Rann on 10/12/2007:
When it comes to tech support the best one is: None of them! Compaq is rotten. It travelled back to their support center many times and each time the hard drive would be reformattted. The last time, someone there ripped off the serial number label on the bottom. so, always write it down before you send it in and make that the first thing you check when you get your unit back.
My next laptop will be a used one.
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text:
Osho continues:
"He is a simple human being. His rebellion is total. He does not belong to anybody; he only belongs to himself. He lives in the no man's land: no country is his, no religion is his, no scripture is his. His rebellion goes even deeper than the rebellion of the Zen masters – because at least formally they belong to Buddhism, at least formally they worship Buddha. Formally they have scriptures – scriptures denouncing scriptures, of course – but still they have them. At least they have a few scriptures to burn.
"Bauls have nothing – no scripture, not even to burn; no church, no temple, no mosque – nothing whatsoever. A Baul is a man always on the road. He has no house, no abode. God is his only abode, and the whole sky is his shelter. He possesses nothing except a poor man's quilt, a small, handmade one-stringed instrument called an ektara, and a small drum, a kettledrum. That's all that he possesses. He possesses only a musical instrument and a drum. He plays with one hand on the instrument and he goes on beating the drum with the other. The drum hangs by the side of his body and he dances. That is all of his religion.
"Dance is his religion, singing is his worship. He does not even use the word god. The Baul word for God is adhar manush, the essential man. He worships man. He says, inside you and me, inside everybody, there is an essential being. That essential being is all. To find that adhar manush, that essential man, is the whole search.
"So there is no God somewhere outside you, and there is no need to create any temple because you are his temple already. The whole search is withinwards. And on the waves of songs and on the waves of dancing, he moves withinwards. He goes on moving like a beggar, singing songs. He has nothing to preach; his whole preaching is his poetry. And his poetry is also not ordinary poetry, not mere poetry. He is not consciously a poet, he sings because his heart is singing. Poetry follows him like a shadow, hence it is tremendously beautiful."
In this title, Osho talks on the following topics:
love… dancer… core… knowledge… search… respectful… receptivity… solomon… vedas… nijinsky
love… dancer… core… knowledge… search… respectful… receptivity… solomon… vedas… nijinsky


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Editor's note: Kevin D. Williamson writes the theater column for The New Criterion and is a roving correspondent for National Review. His new book, "The End Is Near And It's Going To Be Awesome: How Going Broke Will Leave America Richer, Happier, and More Secure," was published last week.
(CNN) -- I have the great privilege of writing the theater column for The New Criterion, the arts-and-culture journal founded by New York Times art critic Hilton Kramer and pianist Samuel Lipman in 1982. Some people have to be in an office at 8 a.m., but I get to be at the theater at 8 p.m. It is a pretty sweet gig.
The power of theater comes from its ability to surprise. Once or twice a season, I am treated to an unexpected discovery: While movies so often are cut, polished, CGI'd and market-researched to death, even the most commercial piece of tourist-bait theater -- lookin' at you, "Evita" -- contains within it an element of unpredictability.
The audiences, unfortunately, are drearily predictable. It's the old one-in-every-family phenomenon: They will be late. They will talk. Their cell phones will ring, and some of them, by God, will answer them. They will text, and they may even play a few rounds of Words with Friends during the third act. They are the enemy. They are depressing not because their bad manners surprise us but because they do not surprise us.
I found myself in the news this week after offering a surprise of my own at a New York theater: The woman seated next to me was on her phone throughout most of the show. (It was "Natasha, Pierre, and the Great Comet of 1812," in case you're wondering, a musical based on "War and Peace." You know what show you shouldn't see in New York if you have the attention span of a goldfish? One based on "War and Peace.") When she was not on her phone, she and her friends were engaged in a four-part imitation of a "Sex and the City" brunch conversation. I asked her nicely -- more than once -- but she did not respond to courtesy. She said: "Just don't look." So I took her phone from her and tossed it.
There was a moment of wonderful, shocked silence. She salvaged such self-respect as she could -- which is to say, she slapped me -- and then stalked off in search of her phone. A few minutes later, I was visited by an annoyed gentleman in a black suit and soon enough found myself out on the street.
Yes, it was worth it.
In part, I blame the theater managers. If you seat people who show up late, they will show up late. One or two high-profile ejections a month would go a long way toward beating some sense into the theater-going public.
But you can never design a perfect protocol. Audiences must behave. People are awful, of course -- somebody once observed that every civilization faces a barbarian invasion every generation in the form of its children -- and the Broadway and off-Broadway crowd is full of miscreants.
Theater is New York and New York is theater, and New York is not much like the rest of the country. (Shake Shack, a summertime favorite in Madison Square Park, has a menu for dogs.) New York is one of the world capitals of self-importance. And, with the possible exception of Washington, there is no city in the country where self-importance is more disconnected from actual importance. If I could buy New Yorkers for what they're worth and sell them for what they think they're worth, I'd own Fifth Avenue from Saks to Harlem.
That guy whispering into his cell phone? He isn't getting the news that little Timmy finally has a donor for his heart transplant; he's just another schmuck having a schmuck conversation with schmucks elsewhere. That guy tapping away on his smartphone isn't restructuring the derivatives markets; he's playing "Angry Birds." The lady to my right, I am willing to bet, was not receiving her orders from the Impossible Missions Force, and her phone did not self-destruct.
I destructed it. And I am not sorry.
I am advised that what I did was almost certainly a crime. And if the law, in its majesty, should decide that I need to spend a night in jail over this episode, then I will be happy to do so.
But I think of it as an act of criticism. Occasionally, a shocking gesture is called for, perhaps even a histrionic one. I may have met conventional-grade rudeness with thermonuclear counterforce, but I did it in the interests of civility, violating standards to preserve them.
Theater-goers on Twitter jokingly compared me to Batman: Not the hero Gotham deserves, the hero it needs. I don't know about that: Grumpiness is not much of a superpower. But we will live in exactly as rude and coarse a world as we will tolerate, and I do not intend to tolerate very much.
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The opinions expressed in this commentary are solely those of Kevin Williamson.


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Nov 27 - Coronado, Calif.-based Coronado First Bank (OTCQB: NADO) and La Jolla, Calif.-based Private Bancorp of America and its wholly owned subsidiary San Diego Private Bank haveannounced the completion of a definitive agreement whereby Coronado First Bank and San Diego Private Bank will merge, pending regulatory and shareholder approval, and subject to customary closing conditions. The merger will broaden service offerings and resources of both banks while providing greater operational and regulatory efficiencies.
The agreement provides that at the effective time of the merger, all of the outstanding shares in San Diego Private Bank will be exchanged for shares of Coronado First Bank at a fixed exchange ratio of 0.545 shares of Coronado First Bank for each share of San Diego Private Bank, for an implied deal value of approximately $15.5 million. Immediately prior to the merger of Coronado First Bank and San Diego Private Bank, the holding company Private Bancorp of America will be merged with and into San Diego Private Bank such that prior Private Bancorp of America shareholders will own all of the outstanding shares of San Diego Private Bank. The merger is expected to be completed in the first quarter of 2013.
In a joint statement Maria P. Kunac, president and CEO of Coronado First Bank and Selwyn Isakow, chairman, president and CEO of San Diego Private Bank, said, "Both banks operate in complementary markets emphasizing personal client service. Bringing these two banks together to form a larger and stronger organization focused on growth will provide banking clients with broader products and services at a time when the Southern California region is entering its next growth cycle."
Coronado First Bank had $166 million in assets and $28.4 million in capital as of Sept. 30, 2012. The bank has branches in Coronado and downtown San Diego and services the needs of small businesses and real estate investors throughout southern California. San Diego Private Bank was formed in August 2006 to focus on providing private banking services to successful individuals and has since successfully expanded into commercial and SBA lending. It had $129 million in assets and $13.1 million in capital as of Sept. 30, 2012.
"The merger is a great opportunity for us to provide our clients increased credit capacity and expanded access to tailored banking products and services. This partnership presents an almost seamless merger opportunity because of the two banks' similar operating styles and systems," said Kunac. "For clients of both banks, we will continue to offer the highest quality of personal service from the friendly and efficient staff in our offices. The combined bank will have the capacity to enhance the products and services that we will be able to offer you, our valued clients."
Isakow added, "This merger is about two community banks that complement each other in size, products, service commitment, and their geographic focus. Coronado First Bank brings a wealth of experience in all aspects of real estate lending and superior credit administration while San Diego Private Bank brings a culture of unparalleled client service and customized financing solutions as well as a full complement of government guaranteed small business loan products."
The new bank will adopt the name of San Diego Private Bank and will be headquartered in Coronado. It will continue to operate all of the current locations, including Coronado (where it will retain the Coronado name), downtown San Diego and La Jolla. Representatives of both banks will be appointed to the surviving bank's board of directors. Isakow will serve as chairman of the board and Kunac will serve as president and CEO of the surviving bank.


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Piper Jaffray Companies To Hold Management Conference Call To Discuss 2012 Fourth Quarter And Year-End Results
Piper Jaffray (NYSE: PJC) announced today that it will release its 2012 fourth quarter and year-end results prior to the opening of the market on Wednesday, Jan. 30, 2013. The company will also hold a conference call to review the financial results at 9:00 a.m. ET (8:00 a.m. CT). Andrew S. Duff, chairman and chief executive officer, and Debbra L. Schoneman, chief financial officer, will host the call.
The earnings release will be available on or after Jan. 30 at the firm's Web site at www.piperjaffray.com. The call can be accessed via Webcast or by dialing (888) 810- 0209 (domestic) or (706) 902-1361 (international) and referencing reservation #85504834. Callers should dial in at least 15 minutes prior to the call time. A replay of the conference call will be available beginning at approximately 12:00 a.m. ET Jan. 30 at the same Web address or by calling (855) 859-2056 and referencing reservation #85504834.
About Piper Jaffray Piper Jaffray is a leading investment bank and asset management firm serving clients in the U.S. and internationally. Proven advisory teams combine deep industry, product and sector expertise with ready access to capital. Founded in 1895, the firm is headquartered in Minneapolis and has offices across the United States and in London and Zurich. www.piperjaffray.com
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Lucy Hale's Amazing Style Transformation
Lucy Hale is known for her edgy style on PLL, but her real-life fashion moments are even better! Check out how this fashionista's style has changed over the years.
By Kelsey Stiegman
Lucy Hale—2007
At the High School Musical 2 premiere, Lucy stood out on the red carpet in a funky patterned dress. The black tights and matching heels balanced the busy print.


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You're not a professional designer but you want your presentation to look like you are – 'themes' do all that for you – you just pick one and go!
When you open PowerPoint, you'll see the built-in, colorful slide designs (known as 'themes') that you can apply to your presentations.
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Here at 104.1 The Fish, you'll never hear rude disc jockeys or songs with filthy lyrics. You won't have to worry about being embarrassed when you're listening to The Fish with your kids in the car! We truly want The Fish to be a radio station where you feel welcome, no matter where you've been, no matter what's happened in your life, no matter where you go to church…or even if you don't. We want you to know that you are welcome here!
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What to do with unusable gift cards when companies go out of business
Mike Headrick and Tania Mashburn | posted Dec 11th - 10:37pm
What do you do if you have gift cards for a company that goes out of business? KSL Investigators look at several solutions after Hollywood Connection closed down, leaving a couple high and dry with useless Christmas gifts.
Tips to keep your home secure from burglars
Debbie Dujanovic | posted Dec 4th - 10:44pm
KSL Investigators team up with police detectives to show three items burglars want most, the worst place to hide valuables, and the first room bandits head once they get in. Above all, police want us to keep our home from becoming a target.
5 things not to buy on Black Friday
Tania Mashburn and Mike Headrick | posted Nov 27th - 1:14pm
Black Friday might be full of killer deals, but there are some items that you should avoid altogether. Check out these five things you'll want to cross off your Christmas list.
Drivers question why a short tow costs hundreds
Debbie Dujanovic | posted Nov 25th - 10:52pm
Utah drivers contacted KSL Investigators angry about the price they paid when they parked in the wrong spot and their cars got towed. In some cases, drivers can spend well over $200 to get their cars back from a tow company.
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Millions of consumers will be doing their shopping online this year. These four tips will help keep your money safe, while checking off your Christmas list.
Outlet vs. retail: Which has the better deals?
Debbie Dujanovic and Tania Mashburn | posted Nov 24th - 11:19pm
Millions of people will flock to the outlets this Christmas season, but are they really getting a better deal? The KSL Investigators went on a shopping spree to compare outlet and retail stores and learned a few shopping secrets along the way.
'Free' online gift cards may cost you your identity
Debbie Dujanovic | posted Nov 21st - 10:37pm
The Utah Better Business Bureau reports an increase in complaints about online surveys that make you think you'll win cash or a free gift card to a popular retail store. The KSL Investigators found out that clicking the link may cost your identity.
Data reveals few Utah rape cases prosecuted
Mike Headrick and Tania Mashburn | posted Nov 13th - 10:21pm
A woman who says she was raped thought she did everything right. She called police and did a rape test. But the district attorney's office declined to prosecute her case. KSL Investigators analyze the data to see how many rape cases go nowhere.
Foster families hit with massive legal fees following new adoption ruling
Mike Headrick and Tania Mashburn | posted Nov 10th - 10:46pm
A Utah family took in two little foster boys and a year later decided to adopt them. But what was once an easy process turned their lives upside down. Now the family is facing a $35,000 legal bill they never saw coming.
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- Gebirge (1) (remove)
- Resurvey of a GLORIA Target Region in the Swiss National Park (2011)
- There is no doubt that recent global climate change is in process and affects life on earth. Especially mountain ecosystems are supposed to be highly sensitive to climate change due to the vertical compression of life zones, rough abiotic environment and limiting ecological factors. Therefore, the European Alps is one of the best observed ecosystems where many studies figured out how climate change is affecting biodiversity. Probably the biggest and most well-known project is the GLORIA-Europe initiative established by Prof. Dr. Georg Grabherr from University of Vienna. The aim of this project is to establish a world-wide long-term monitoring network in alpine ecosystems to detect effects of climate change on the vegetation of mountain summits using standardised methods. This study is involved in the GLORIA initiative to resurvey four calcareous and four siliceous summits at Swiss National Park in summer 2009/10. The aim of this study is to answer the questions if there are changes between the first (2002/03) and second survey in plant species number, species frequency and in heterogeneity between plots. Furthermore, is altitude, cardinal direction and bedrock influencing changes or are there species groups reacting different and what are the reasons behind it? In total 226 species were found in 2009 and 2010 with almost 80% more species on the siliceous summits. Species turnover rate between the two surveys is relatively high (15-30%) and also frequency is increasing for several species. But, there are no effects of bedrock or exposition and no differences for species groups. This study shows that fluctuation of species turnover is due to fluctuation of phenological development. Furthermore, differences in plot heterogeneity can be explained by phenological fluctuation. However, there are hints for initiating effects of climate change. The occurrence of L. decidua on three lower summits and the high content of new found species with a lower distribution limit at the montane belt on PMU as well as general increase in plant frequency could be caused by climate change. Hence, these hints of climate change should be focused on in future investigations as long-term effects of climate change are expected.


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