text:
By Sara Battista, NAMI Communications Intern
New research published this June in the Journal of Neuroscience suggests that the lack of sleep commonly associated with anxiety disorders may actually exacerbate symptoms of worrying. Results from the study strongly support the theory that sleep loss triggers the excessive anticipatory brain activity associated with anxiety, indicating that maintaining a healthy sleep pattern can help alleviate symptoms of anxiousness.
While past research has shown that people with anxiety disorders tend to show hyperactivity in two major emotional brain regions known as the amygdala and anterior insula cortex, researchers from the present study were the first to establish a pattern of causation by directly testing the impact of sleep deprivation on anticipatory brain responses preceding emotionally salient events.
The study conducted at the University of California, Berkeley examined the brains of 18 healthy adults, once while sleep-deprived and again while well-rested. Researchers used fMRI scans to monitor brain activity while participants viewed a series of either neutral or disturbing images. Prior to viewing the images, participants were primed with visual cues intended to trigger anticipatory anxiety. The cues depicted a red minus sign to warn for unpleasant images, a yellow circle to warn for neutral images or an ambiguous white question mark intended to provoke feelings of more intense anticipation in viewers.
The fMRI scans revealed that when participants were sleep deprived, they showed heightened activity in the emotional brain regions of the amygdala and insula cortex. Furthermore, for the participants who were already prone to experiencing anxiety, results were even more intensified as those with the highest levels of trait anxiety showed the greatest increase in anticipatory insula activity when sleep deprived. These scans demonstrate that sleep disruption may aggravate anxiousness due to the impact of sleep loss on anticipatory brain function.
The results from this study are particularly useful for those living with anxiety disorders including panic disorder, generalized anxiety disorder and posttraumatic stress disorder, as they are especially sensitive to the effects of sleep deprivation. As head researcher Matthew Walker said, These findings help us realize that those people who are anxious by nature are the same people who will suffer the greatest harm from sleep deprivation.
Moreover, the findings have strong therapeutic implications, showing that sleep restoration may be beneficial in relieving symptoms of worrying for those living with anxiety disorders and highly anxious individuals alike. By restoring good quality sleep in people suffering from anxiety, we may be able to help ameliorate their excessive worry and disabling fearful expectations, Walker said. Since those living with anxiety disorders commonly experience co-occurring sleep abnormalities, researchers from this study strongly believe that sleep therapy is a practical treatment option.
This discovery ultimately illustrates how important sleep is to our mental health, said Walker. It also emphasizes the intimate relationship between sleep and psychiatric disorders, both from a cause and a treatment perspective. In short, those who are either living with an anxiety disorder or simply prone to experiencing anxiety on a regular basis should maintain a healthy sleep pattern in order to help manage symptoms of worrying.
Copyright Date: 08/15/2013
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Cars > chantall's Garage
About chantall's Garage
About me and my passion for cars
I'm a car junkie , classic cars that is . I even sell car parts for a living . I work for O'Reilly Auto Parts . I love going to car shows . My favorite is Cruisin The Coast in Biloxi , Mississippi . All so love the Drag Racing and go to the track as often as possible . Anything with Classic Cars and I'm there .
My first car
A light blue 1980 Camaro Z28
White and Black 1976 Camaro
White and Blue 1968 Pontiac Firebird
Car I wish I still had
1980 Camaro Z28
My dream car
79 , 80 ,or 81 Camaro Z28
Car clubs I'm in
Gulf South Firebird and Camaro Club
- Type of racing: Drag Racing
- Driver: John Force
- Driving song: Mustang Sally
- Car movie: Vanishing Point
— Profile last updated: Mar 8, 2013
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subset: commoncrawl


text:
Neal Augenstein,
WASHINGTON -- The union representing U.S. Capitol Police says the department plans to put civilian employees on posts formerly staffed by sworn officers. This announcement includes posts at the Ford House Office Building.
The Ford building is occupied by staff of various committees of the House, the Congressional Budget Office and the Architect of the Capitol. In addition, it is home to a child-care facility.
Chris Ferguson of the U.S. Capitol Police Labor Committee says the department plans to staff a kiosk at a security entrance to the building garage with a civilian.
"In my 24 years here, there's always been a sworn officer at this post," Ferguson says.
Ferguson says the department intends to have a member of the Congressional Parking Security Department raise and lower the safety barrier embedded in the pavement. He says operation of the safety barrier can be characterized as deadly force, and sworn officers are trained on when and how to grant access.
Spokesman for the U.S. Capitol Police Officer Shennell Antrobus would not address staffing specifics at any security post, but tells WTOP, "We don't ask civilians to do law enforcement roles."
"I don't think anyone should have any concern. We are there to serve and protect," Antrobus says.
According to Ferguson, the union has not been told why the change is being made.
In recent months, U.S. Capitol Police have closed several entrances to buildings, as part of ongoing effort to tweak security plans.
Follow @AugensteinWTOP and @WTOP on Twitter.


text:
This vintage sourcebook, reproduced from a rare edition, provides designers and craftworkers with 31 plates of graceful interlaced designs. Authentic patterns include scrollwork, finials, banisters, interlaced vines, floral carvings, and many other elegant fretwork designs. They're perfect for lending a quaint touch to countless print and craft projects.
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Bechamel (White) Sauce
|Kristen J. Gough
|5 Tbsp. butter (or margarine)
1/3 cup all-purpose flour
3 cups milk (at room temperature)
1/2 tsp. salt
Black pepper to taste
1/4 tsp. nutmeg (optional)
Dash of cayenne pepper (optional)
|Melt butter over medium-low heat in a medium-sized saucepan. Whisk in flour; cook and stir for 2 minutes. Gradually add in milk a little at a time, until it is incorporated and without lumps. Cook, stirring constantly for 10 minutes – it should come to a gentle boil and thicken during this time. (Watch the pot carefully so it doesn't burn!) When it's thickened, add seasonings.
Additional add-ins
After you've cooked your sauce, you have several options:
Alfredo: substitute some heavy cream for the milk (optional: you can use milk). Add 1/2 cup to 1 cup grated Parmesan cheese.
Cheesy sauce: Add room temperature cream cheese or shredded mozzarella.
Mac 'n cheese sauce: Add cheddar cheese and room temperature cream cheese.
Mushroom sauce: Saute mushrooms in butter; remove, then, proceed with sauce and add the mushrooms back in at the end.


text:
mouse over photo to zoom click for larger image
Beteal Large Multi-Strand Necklace
An assortment of chains and beads with pops of color.
- Acrylic, glass, and metal.
- Adjusts from 36" to 40".
We're so sorry: this item sold out sooner than expected. For an equally chic substitute, please call our Personal Service Associates at 1.888.855.4986. Or click on Chico's Chat below for immediate assistance.


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I actually did this some time ago, not long after I hit 70. Ended up typing it all out today for someone else and Kazeyonoma was all dood, get that on Tankspot - so here it is:
Test Methodology:
70 warrior: 492 Defense. 21.23% block, 16.86% dodge, 14.34% parry, 10.68% miss (142*0.04% + 5%)
60 Priest for heals.
One small addon that records incoming attack data in separate sets: while Shield Block is active / while Shield Block is not active
Need a mob that ideally:
- Performs crushing blows
- Does not require movement while tanking (see Crits & Crushes).
- Has no melee special attacks to mess with Shield Block charges
In the absence of an equivalent to Taelan Fordring that I used at level 60, I chose Doomwalker as the easiest to get to. He has abilities that knock you around but with a single healer, I died before he uses them anyway while usually being able to get a couple of rounds of shield blocked attacks in before dying. Chain lightning attack doesn't consume shield block so while it would end a round immediately, it did not waste results. The Mark of Death is a pain in the ass, but that's what a good book is for.
For a world boss, we account for decreased avoidance (0.6% per) and so have expected values of:
20.63% block, 16.26% dodge, 13.74% parry, 10.08% miss
Tests were performed by buffing with available stamina buffs (PW:F, Commanding Shout, Elixir of Fortitude). Abilities that affect damage taken and/or health but not type of hit taken were used as available from cooldowns (healing potions, pre-nerf Lifegiving Gem, Last Stand, Shield Wall). A goal of 3000 shield blocked attacks and 3000 non-shield blocked attacks was set for data collection. After collecting 3000 shield blocked attacks, Doomwalker was repeatedly engaged without activating shield block to reach the data set goals
Test Execution:
With Shield Block: Bloodrage then Commanding Shout. Allow Bloodrage cooldown to finish and lost health to regenerate. Approach Doomwalker with Bloodrage, activate Shield Block on each cooldown until death with priest healing, keep Demoralising Shout and Improved Thunderclap up. Run back, resurrect, wait for debuff, repeat.
Without Shield Block: Bloodrage then Commanding Shout. Allow Bloodrage cooldown to finish and lost health to regenerate. Approach Doomwalker until death with priest healing, keep Demoralising Shout and Improved Thunderclap up.. Run back, resurrect, wait for debuff, repeat.
Test Results:
Shield Block Active
Shield Block Not ActiveCode:Attacks: 3002 Misses: 305 (10.16%) Dodges: 481 (16.02%) Parries: 402 (13.39%) Blocks: 1814 (60.43%) Critical Hits: 0 (00.00%) Crushing Blows: 0 (00.00%)
Results:Code:Attacks: 3000 Misses: 310 (10.33%) Dodges: 485 (16.17%) Parries: 414 (13.80%) Blocks: 625 (20.83%) Critical Hits: 0 (00.00%) Crushing Blows: 452 (15.07%) Normal Hits: 714 (23.80%)
As expected, shield block still removes crushing blows from the table given sufficient supporting avoidance to exceed 102.4% total.
Observe that 25% block is not required to remove crushing blows from the table. (Mere pedantic confirmation as we already knew that paladin tanks are uncrushable without 100% block.)
No critical hits were observed in the testing. In the case of Shield Block active this is consistent with expectation, as removing crushing blows from the table would also remove critical hits from the table, regardless of defense score. In the case of Shield Block not active, this is consistent with 490 defense removing critical hits from the combat table.
However, it must be noted that statistically, if a 0.1% chance of critical hit were indeed always present on the combat table, we could expect to see 3 critical hits over the sample of 3000 non-shield blocked hits. Of course, given the statistical variance in observed results (e.g. 10.33% observed miss rather than 10.08% expected) it is possible that the low expected value simply did not appear in this round of testing. In the case of a 0.01% chance of critical hit remaining on the table, we would expect to not see one in this sample set size in any case.*
* That said, this far into TBC and only seeing certain mobs landing crits against 490+ defense, I still submit that increased critical hit chance is the correct answer, and not "always a small chance". Even at 0.01%, by now we would be seeing many more reported critical hits than we have seen. This is, of course, opinion and nobody outside of Blizzard knows the fact of it.
Nice too see this time to start linking on the warrior forums i guess...(if im bored enough too) might cut the 25% block posts in half...
BTW...Taelon fordring can still land crushing blows /comfort!
Comparing both the tables, when SB wasnt active it seems that your avoidance was higher. Is that just pure luck of the RNG or is there supportive information out there that somehow shows that SB will override other avoidance stats on the hit table? I was under the impression that Black comes last on the table (Illidan and Shear clearly shows that.) So taking this to the next step, a boss that can't Crush (Archimonde for example) would not using SB be better in the end? Or is the loss in avoidance negligible for the amount you are going to block for at the end of the fight if you were to have SB active?
It's just the luck of the RNG. If you look at the absolute numbers, it's only 5 more misses, 4 more dodges, etc. between the two sets. It could have easily been fewer than the expected numbers as well.
I wouldn't waste rage on shield block against non-crushing bosses, it costs you TPS.
However shield block is guarenteed mitigation but i suppose once its farm status you dont need to max mitigation *shrugs*
This work is awesome. Not only for the info but the way it was gathered. I admire your patience and dedication and I won't offer my babies because my GF wouldn't like the idea xDDD
I will post this on Spanish official forums. Anyone going for EJ? :P
In summary, TBC raiding is easy. 9/10 encounters can be summarized with 1 phrase. Stay out of the fucking fire.
Panda Cub with a Gnome pet!
thanks dood
Just easier for us to reference for people who argue against stacking avoidance %.
I guess my hotkeys macro's that auto press shieldblock for me are hurting me in my non-cb mobs rage gen. I just love completely blocking incoming damage though!
[Monster] Attacks you. You [block].
READ THIS: Posting & Chat Rules
To say that shield blocking on non CBing mobs is a waste is a bit far from the truth.
Archimonde for example, doesnt crush, but not using SB every time its up would be a waste. You're talking about shaving 500ish damage off each attack (SBV pending).
If anything the test validates using SB no matter what, because you will not suffer any penalties on your avoidance.
This is stuff most of us have held as relative truths when it comes to tanking, but its awesome to see hard data confirming it. Great job as usual Satrina, your work continues to go very much appreciated.
archmonde hits for 9k right?
9000-500/9000=5.5% damage reduction
Right thats a waste of 5 rage, is it?
your hat may be nice, but I have the little white tank top that says Legendary right across my boobs. I win. (or more correctly, H wins)
Hate to bring up Farstrider v GTC v Devilshark v Phoenix again, but when you're virtually uncrushable, isn't there some point (armor class) when the pure SBV on Farstriders becomes superior to mitigation from armor on the other cloaks?
Perhaps waste was a bit strong in statement. How about this:
You should definitely look at the use of shield block against non-crushing mobs in contrast to the TPS you trade for using it
Better? =)
However, I'll leave you with this to chew on: We advocate stamina/armour over avoidance on the basis that your healers are already healing the damage you'd avoid anyway. Why is this case any different than that one? I know that the mitigation from the shield blocks are guaranteed and all, but the healers are still healing for 9k hits anyway.
I assume it's because it's a predictable amount of damage being healed/avoided.
Because you're not avoiding the attack, just a small percentage of it's damage. I could argue the same thing in regards to armor: it 'avoids' a percent of damage from incoming hits.
I don't consider blocks avoidance at all, just like I don't consider armor to be avoidance. Maybe if you block 100% of the damage from a hit it could be called avoidance, but that's not the issue here. I played a priest from release through Naxx, and I'm going to have to say that chain casting heals non-stop to cover 9000 incoming damage and 8500 incoming damage isn't even noticeable to me personally.
When you avoid an entire attack, you will go one or two seconds with nothing but pure overhealing. When you block 5% of an attack's damage, you will receive the same amount of seconds being overhealed as you would have if you had not blocked that 5%. I mean, 500 damage is less than a renew tick.
- Horacio's comment is good, too. If I have like 50k threat over the next person, then throwing a bit of rage on SB won't hurt, sure.
- I can't say I've tanked Archimonde yet, but I certainly have no trouble burning all my rage on 6-7k hits if I want to.
Ok, then why does armor matter? If increasing my armor will make me take 5% less damage per hit, the healers won't even notice it. Isn't this the same idea? Isn't shield block just basically increasing your effective health in a more static way?
You're missing the context here. We are talking about using shield block for extra mitigation at the expense of threat generation. It's not free. I had initially said it's a waste, which may be a bit strong. I'd still tend to spend the rage on threat instead of blocks - but it will depend on the fight I suppose.
Edit: And it's not a static amount. You can still be missed, dodge, or parry the attack if shield block is up. And the healers are still healing.
Ultimately, it's a choice that can't be wrong whichever you choose.
That's true, I suppose. I could argue that armor reduces rage generation too... but I won't, because it wouldn't hold up. I've never really worried about SB costing me threat except on trash, so I guess I just don't think about it much.


text:
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text:
Oprah Winfrey is working to revive her OWN channel with more celebrity interviews, including the Kardashians. But Katie Couric is also vying for big-name interviews.
Since Oprah Winfrey packed up the couch that Tom Cruise jumped on and ended her daytime talk show last year, no one has truly filled her role as the top go-to person in television for major celebrity and news interviews.


text:
Blackbird Illustration
Category: Designers/Studios, Illustration,
Posted by: Stephanie Walker
Location: Melbourne
Posted: Mar 3rd 2014
Blackbird Illustration features the work of Bartosz Kosowski. I love his images because of the beautiful use of colour that draws the eye. Working out of his studio in Lodz, he has been bestowed with a variety of illustration and design awards. He frequently produces illustrations to accompany magazine editorials; I feel that his work complements this style, creating a striking contrast to the blocks of text.


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Direct Entry for those with a B.A./B.S. in another academic discipline: M.S. in Nursing
Rebecca Koeniger-Donohue PhD, APRN-BC, WHNP-BC, FAANP
Rebecca Koeniger-Donohue PhD, APRN-BC, WHNP-BC, FAANP
Rebecca Koeniger-Donohue PhD, APRN-BC, WHNP-BC, FAANP
Professor of Practice, Nursing (graduate nursing)
- Professor Currently on Sabbatical
- Phone: 617-521-2132
- Office: S-304
- Email: email@example.com
Dr. Koeniger-Donohue is committed to fostering lifelong learning from a mindfulness based, compassionate perspective. She is actively engaged in several research projects while teaching primarily in the master's and doctoral nursing programs. She is also examining innovative strategies to expand the capacity of collegiate schools of nursing for the 21st century using a variety of health information technology tools. Her research interests are focused in the areas of health information technology to enhance patient safety and quality, women's health and primary care across the lifespan. She also practices as an NP at the Simmons College Health Center and was recently inducted as a fellow in the American Academy of Nurse Practitioners.
- BSN St Anselm's College
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Selected Peer Reviewed Publications
- Koeniger-Donohue. R & Hawkins, J.W. (2010). The Future of Nursing and Health Care: Through the Looking Glass 2030 [Editorial]. Journal of the American Academy of Nurse Practitioners. 22(5), 233-236.
- Gavronsky, S., Koeniger-Donohue, R., Steller, J. & Hawkins, J. Postoperative Pain: Acupuncture Versus Percutaneous Nerve Stimulation. Pain Management Nursing Journal. Available online 06 January, 2010
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Car Forums / Ford / Ford Focus
Howdy, Stranger!
It looks like you're new here. If you want to get involved, click one of these buttons!
Focus ST
I did not see any ST dedicated discussions so let me start this one.
I will be looking for a new car next year; I know it is one year away but it will be sooner rather than later.
I am thinking about FIAT Abarth 500, MazdaSpeed 3, Volvo C30, Focus ST, WRX or anything else with sporty performance. BMW 1 series, WRX STI are a little too pricey for me.
I tried to fit in Mazda MX-5 but I was hitting the roof (I am just below 6 ft - 180 cm).
Is ST going to be the hottest hatch (small car) on the market?
What do you think?
I will be looking for a new car next year; I know it is one year away but it will be sooner rather than later.
I am thinking about FIAT Abarth 500, MazdaSpeed 3, Volvo C30, Focus ST, WRX or anything else with sporty performance. BMW 1 series, WRX STI are a little too pricey for me.
I tried to fit in Mazda MX-5 but I was hitting the roof (I am just below 6 ft - 180 cm).
Is ST going to be the hottest hatch (small car) on the market?
What do you think?
I'm in the military, stationed in Germany and I'm very interested in this car. I'm not a huge front wheel drive guy but it seems to be a pretty decent all around-er.
Military deals are pretty good such as no tax. I'm just wondering if there will be discounts. For instance, my NCO ordered a Mustang GT with everything but the Boss stripes and exhaust and is getting it for around $28,500 no tax. That's a pretty awesome car for the money. There's just no room for mountain bikes, dogs and other necessities.
xwesx Fairbanks, AlaskaPosts: 8,687Hottest hatch on the market? I don't know, but does it need to be?
I had my eye on a Fiesta, and was excited when Ford introduced an ST variant in November, but it seems like the concept fizzled afterward, so I'm not sure we'll see one in North America.
When the FE numbers came out for the Focus ST, it definitely piqued my interest. I hate the optioning on it, though. For instance, for a basic safety item like heated mirrors, one has to option it to the gills, which puts the MSRP at about $29K - maybe $1K less than a WRX Limited. So, for that price, I trade fuel economy for all-wheel drive. Suddenly, the ST doesn't look so attractive.
$25-$26K with leather seating, heated mirrors, and no boy racer crap, and I'd be done looking for my next car.2010 Subaru Forester, 2011 Ford Fiesta, 1969 Chevrolet C20 Pickup, 1969 Ford Econoline 100, 1976 Ford F250 Pickup, 1974 Ford Pinto Wagon
Is ST going to be the hottest hatch (small car) on the market?
Nah, the Toyota GT86 is :P
http://www.topgear.com/uk/photos/tg-mag-speed-week-gt-86-meets-the-rivals-17-08-- - 2012?cm_mmc=Responsys-_-email-_-TG_UK_NLT_2012-08-24_Tg-NewsletterV2-_-email&utm- - _medium=Email&utm_source=Responsys&utm_campaign=TG_UK_NLT_2012-08-24_Tg-Newslett- - erV2
My right brain still tells me to get a Focus w/ those ST cloth seats (which I sat in the LA Autoshow forever), 'cause the Scion (Toyota GT86) does not have those comfortably high chairs.
Just stopped in my local ford dealer and test drove the ST. Wow... loved it. Nice sound pipes, shift is silky smooth, solid ride . I owned a 2009 GTI and currenlty drive a 2011 Mini Cooper S. I would buy a ST today except.... I'm clostrophopic and those recaro seats are so tight and uncomforatble. I would opt for the base model (sans Recaros) but I really want the great Sony stereo and GPS. I'm 5 foot 9 inches and weigh 185. If I feel tight in those seats imagine a 200+ pound guy or gal. I really want to buy the ST but cant get past those tiny, tight, very uncomfortable recacro seats :mad: . Any similiar thoughts out there on the Recaros??
Same thing in Texas. They want 1-3K over MSRP. For a ford... really... give me a break????? USAA car buying services can get you one for $750 under MSRP. Also look in ebay. I see many selling for MSRP. It will take a few months for the price to come down. I'm going to buy one when the price is right. I can wait. I'm driving a 2011 mini cooper S. Patience pays.
I ordered on 27 July and still have no VIN# or build date from Ford. It's like I'm in the 4'th dimension with this car. I know ST3 package cars are/were on a Materials hold but I ordered the ST2. I hope I find out something in the next 3 weeks or I'm putting money on a Golf R.
But how fun is the Golf R?
It's so boring w/ permenant ESP. Do you have to get the harsh & evil EVO in order to have fun?
How about the next FWD GTI w/ mechanical LSD?
jco872 Posts: 1I test drove one over the weekend and didn't notice the seats at all. Test drove a different one today and hated the seats. They were ridiculously narrow and I almost didn't even want to drive it. I wonder if there is just range of how they come out of the factory? It's a shame for me as well because I love the rest of the car.
I'm stationed in Germany, I would have to order a 2013 and I wouldn't have it until March. I want the Focus ST but I feel a lot of frustration about how Ford is handling orders [errrr, actually, not handling orders], I ordered 3 months ago and still have no idea when my car will be built. Numerous people are having issues with Ford and their lack of communication/ being forthright with production issues, regarding this car.
cannon3 Posts: 296The Ford Dealership had an ST in black sitting in front of the Dealership. I had to stop in and take a look. I have a 2012 SE w/sport pkg, winter pkg, convenience pkg, sunroof. I have fixed it up a bit adding tinted windows, splash guards, body molding (color matches paint).
Anyhoo... The ST looks good no doubt. Just enough to distinguish it from other Ford Focus hatchbacks. The sales person came out and asked if I wanted to test drive. OHHH yeah... Away we went. Exhaust sounds are pleasant from a car like this. Fast, just plain fast. This engine wants to go and it will go.. Price is a bit steep right now. Probably because of all the press.. I of course was asked if I wanted to trade up.. Nope I said. I am going on 50 and would probably look a fool in this boy racer... So, I piled in my 2012 Focus SE hatch and drove away with a smile...
dandydonsatx Posts: 3Mmmmm, maybe not when you mashed the pedal and put somebody's wannabe in the rearview mirror LOL. I would think about a sedan version if it were offered (it would be a perfect "sleeper car"), but my SE sedan is fast enough to get me a ticket or two if I attempted to get too greedy with the speed, even though the nearby 85mph toll road is tempting. And I'm 56. Still have a wild boy inside, I just choose my moments to let him come out and play Take care!
Kirstie_H Posts: 10,918A reporter would like to speak to a recent buyer of a Ford Focus ST who considered buying a VW GTI. If this fits your description and you'd like to share your story, please send your daytime contact info to email@example.com no later than 5 p.m. PT/8 p.m. ET on Monday, 5/6/13.
Need help navigating? firstname.lastname@example.com - or send a private message by clicking on my name.
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The kit includes three 16 gram threaded CO2 cartridges with a sticker wrap.
Pair of super-strong steel tire levers. Made of spring-steel, you can't bend them. Tapered ends of the tire irons let you wiggle the levers out when it's tight. Small lip stays close to the rim, reducing the chance of pinching the tube. There is a REASON that MICHELIN style has been the best design!
This 24mm size fits the rear axles of F650GS single, F800GS, KLR650 (through 2007), XR 250/400/600/650L and both front and rear of KLX/DRZ400.


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A new personalised medicine-focused partnership for AstraZeneca, expansion in three continents for World Wide clinical and six small CROs team-up to create one super-team. Outsourcing-pharma.com presents a round-up of the latest in clinical research services.
AstraZeneca has established a multi-year deal with molecular information service provider Foundation Medicine.
The partnership will focus on genomic alterations found in cancer-related tumours in a bid to predict patient response to targeted medicines.
"Our scientific understanding of cancer and the pathways driving tumor growth enables us to focus on which people are most likely to respond to our medicines," said Susan Galbraith, VP and head of oncology innovative medicines unit, AstraZeneca.
Michael Pellini, president and CEO of Foundation Medicine added: "Together, we expect to enable a more individualized, targeted approach to cancer drug development and clinical trials."
Six contract research organisations (CROs) have teamed-up in a bid to help small to mid-sized pharmas who cannot afford partnerships with large vendors, but who need the more extensive services they offer.
The alliance – made up of Cedarburg Hauser, XenoTech, Vince & Associates, Xenometrics, Formurex and KCAS – will work under the umbrella nextIND.
Together the firms make up a range of clinical trial services including management, safety assurance, formulation development, testing and manufacturing.
A joint statement said: "Many sponsor companies are turning to outsourcing to increase efficiency and decrease cost throughout the drug development process. They are aligning themselves with fewer CROs that offer a more comprehensive selection of studies. Sponsors are finding that while there are conveniences dealing with large, full-service CROs, quality, expertise and timeliness often suffer.
"next IND is a strategic alliance of niche CROs, each filling a key step in the drug development process and combining to create a comprehensive suite of services to take a drug from concept to IND."
WorldCare Clinical has added more site support in Brazil, Dubai, Poland, Spain and Singapore.
The firm said the decision to expand –adding technical support in data management platforms for the regions – was a result of increased client demand for support in local time zones and languages.
Richard Walovitch, president, said: "In addition to now having offices in Brazil, Dubai, Poland, Spain and Singapore, we also have access to a network of representatives in Eastern and Western Europe, the Middle East and Asia Pacific to provide advanced technical support and training as needed."
DisoveRx is set to acquire drug discovery vendor BioSeek.
The purchase will add phenotypic screening technology which integrates primary cell profiling into the drug discovery process to DiscoveRx's portfolio, as well as a compound characterisation service.
Pyare Khanna, president and CEO said: "These new capabilities further strengthen our position as a premier drug discovery solution provider that develops and commercialises high-value products and specialised services."


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Sebastian Vettel was unchallenged at Monza on Sunday as he extended his lead in the standings with his third Italian GP win.
Only a lock-up of his front right tyre into Turn One at the start and a late-race worry about his gearbox threatened to derail his afternoon, as Ferrari's challenge faded within the first five laps of the race
Fernando Alonso made a tough overtake on Mark Webber on Lap 3, while team-mate Felipe Massa moved over on Lap 8 to allow Alonso to finish second ahead of Mark Webber and Massa,
Nico Hulkenberg clinched his best result of the season following up Saturday's P3 with a P5 after fending off the Mercedes of Nico Rosberg throughout the closing stages of the grand prix.
Race ReportIt was unusually damp at Monza with rain falling in the morning but just about stopping as the cars lined up on the grid, an ambient temperature of 25C with the track at 29C. Cars went out and back through the pits to judge conditions on the track. Mark Webber thought it wasn't wet enough for Inters and that everyone would start on slicks - which is indeed what happened.
Grid: 1.Vettel, 2.Webber, 3.Hulkenberg, 4.Massa, 5.Alonso, 6. Rosberg, 7.Ricciardo 8.Perez, 9.Button, 10.Vergne, 11.Raikkonen, 12.Hamilton, 13.Grosjean, 14.Maldonado, 15.DiResta, 16.Gutierrez, 17.Suti, 18.Bottas, 19.van der Garde, 20.Pic, 21.Bianchi, 22.Chilton
Adrian Sutil had been demoted three grid places after his blatant block on Hamilton in Q2. Red Bull had been allowed to change the dog rings in their gearbox that were damaged in qualifying - they changed 5th, 6th and 7th gears.
As the cars set off on their parade lap, it was Kimi Raikkonen, Lewis Hamilton and Esteban Gutierrez who had been fitted with the Hard tyres, with everyone else on Mediums.
The red lights went out and both Sebastian Vettel and Mark Webber got a reasonable getaway. Nico Hulkenberg starting from P3 was immediately swallowed up by the Ferraris. Massa and Alonso were both straight past, but the distance the intervening Sauber had put the two red cars behind the Red Bulls meant that they couldn't challenge for the lead into Turn 1.
Massa got past Webber into Turn 1 and Alonso was up into P4 despite a last-minute lunge through the turn by Hulkenberg. Vettel led going into the braking zone, but aware that he had a Ferrari on his outside, left it late and locked up his front right, causing a small flatspot.
Further back Jenson Button got a dreadful start and was overtaken by Raikkonen immediately. Kimi came round the outside of Daniel Ricciardo and was challenging Perez into Turn 1, locked up under braking and shunted the McLaren up the rear badly damaging his front wing. This meant that Perez had to skip the first turn and go down the escape road, rejoining behind Ricciardo when in truth he should have been in front.
Hamilton, Sutil and Button also played it safe by taking to the rumble strips at the first turn but didn't get an obvious advantage.
Running down to the second chicane Paul DiResta got his braking all wrong in the Force India and clattered into the back of Grosjean's Lotus. The Force India was out on the spot losing a front wheel and a front wing, though Grosjean only sustained tyre damage and was able to continue.
Positions at the end of Lap 1: 1.Vettel, 2.Massa, 3.Webber, 4.Alonso, 5.Hulkenberg, 6.Rosberg, 7.Ricciardo, 8.Perez, 9.Vergne, 10.Hamilton, 11.Button, 12.Sutil.
Raikkonen had to come in at the end of Lap 1 and was immediately consigned to the slower two-stop strategy.
Fernando Alonso was keen to get past Mark Webber as soon as he could and on Lap 3 he managed to muscle his way past on the outside of the Red Bull going into the second chicane. It was always going to be a tight move and on the exit, the rear wheel of the Ferrari kicked out and took the endplate off Mark Webber's front wing. (Judging from the post-race reaction before the podium there was no hard feelings).
By Lap 5 Vettel had established a 2.8 second gap over Massa as Fernando Alonso set about closing the gap down to his team-mate. By Lap 8 Ferrari were able to shuffle the order and Alonso was through to P2 but over four seconds in arrears of Vettel.
Vettel's front right was a worry to the Red Bull team following his lock-up and on Lap 9 his engineer radioed through that they were monitoring it closely. It certainly didn't stop his lap time as he set the fastest lap on Lap 9 and opened up the gap to 4.8 seconds. By Lap 11 the gap was up to 5.7 seconds.
Lewis Hamilton's radio had stopped working early on and the team were having trouble communicating. On Lap 11 they had tell him the bad news that he had a slow puncture and needed to come in. It wasn't slowing him particularly as he trailed Jenson Button, but the chance of a sudden drop in PSI was too much to let him run through to the scheduled stops.
Hamilton came in at the end of Lap 13, his race immediately converted from a one-stop to a two-stop. Button in front of him had been held up by the longer-geared Toro Rosso of Jean-Eric Vergne which pulled away from him on the straights but on Lap 15 the car started coasting after the second chicane and dispensing smoke.
Hamilton's stop set him back to 16th behind Raikkonen who was 15th, they were the only drivers making progress up and down the field as more or less everyone held station.
Positions on Lap 19: 1.Vettel (6.2 seconds clear), 2.Alonso, 3.Massa, 4.Webber, 5.Hulkenberg, 6.Rosberg, 7.Ricciardo, 8.Perez, 9.Button, 10.Grosjean, 11.Sutil, 12.Gutierrez, 13.Maldonado, 14.Bottas, 15.Raikkonen, 16.Hamilton.
Grosjean started off the round of one-stoppers with a pit-stop on Lap 20, followed by Button (21), Perez and Ricciardo (22), Vettel and Webber (23), Massa, Hulkenberg, Sutil, Maldonado (24), Rosberg (26), Alonso (27).
The results of the stops put the two McLarens behind Hamilton, but with Button now in front of Perez after Checo endured a small delay on his pit-stop. By Lap 28 the early-stopping Raikkonen was up to P5 and Hamilton up to P8. Raikkonen had to disappear for more tyres on Lap 30 as Hamilton reduced the fastest lap to a 1:27.339.
The most significant outcome of the pit-stops was that Mark Webber was able to jump Felipe Massa for P3. Fernando Alonso was left out a long time on the Medium tyre mainly because Ferrari thought they would not be so competitive on the harder tyre. When he finally emerged Mark Webber was within a second of the Ferrari and had the Scuderia experienced a small glitch on the pit-stops would have fallen to P3. Sebastian Vettel's lead over Alonso was now over ten seconds.
Hamilton, on the faster Medium tyre, continued to set fastest laps and progress through the field. He overtook team-mate Rosberg on Lap 29 into Turn 1 and he used full KERS out of Turn 2 to get past Hulkenberg for P5 on Lap 32.
The gaps on Lap 33 were: Vettel 11.1 seconds to Alonso, 1.2 seconds to Webber, 1.4 seconds to Massa, 4.3 seconds to Hamilton.
Nico Rosberg looked to be catching Nico Hulkenberg in front, but on Lap 36 locked up into Turn 1 and had to navigate around the polystyrene blocks on the escape road which set his progress back.
Hamilton was just 2.8 seconds behind Felpe Massa when he was brought in by the team (on Lap 37), although it took a lap for the message to get across (Lap 38). Again he rejoined behind Raikkonen, but much closer and on much fresher tyres.
Raikkonen and Hamilton both armed with Medium tyres set about passing the mid-grid teams to get into the points. Raikkonen dived into the pitlane exit to get past Gutierrez on the start/finish straight on Lap 43 and a lap later Hamilton followed him past the Sauber driver. Sutil was next and Raikkonen provided the entertainment of the afternoon going round the outside of the German into Parabolica. Sutil lost momentum and Hamilton nailed him into Turn 1.
While this was happening on Lap 45 Grosjean overtook Button.
Positions at the end of Lap 45: 1.Vettel, 2.Alonso, 3.Webber, 4.Massa, 5.Hulkenberg, 6.Rosberg, 7.Ricciardo, 8.Grosjean, 9.Button, 10.Perez, 11.Raikkonen, 12.Hamilton, 13.Sutil.
Hamilton closed up on Raikkonen and on Lap 49 used the same technique that he'd applied to Hulkenberg taking a wide line through Turn 1, then getting early on the power and applying full KERS in the sweep round Curve Grande making the pass well before the second chicane. He then dispatched Perez (Lap 50) Button (Lap 51) as he reduced the fastest lap to a 1:25.8.
Raikkonen, despite a warning on fuel, managed to get past Perez for P11 (on Lap 52) but Jenson Button managed to hold on to P10 before the flag.
Similarly Hamilton challenged Grosjean for P8 going into the second chicane on the final lap but the Lotus driver held on as Hamilton locked up and went over the rumble strips - having to hand the place back to Grosjean after being momentarily in front.
Up front Mark Webber and subsequently Sebastian Vettel survived gearbox irregularities in the closing stages to hold on to P1 and P3. Webber was asked to short-shift as early as Lap 44 and believes without the problem he stood a real chance of overtaking Alonso and making it a Red Bull 1-2. However P3 was his first podium at Monza.
Felipe Massa was not far adrift in P4 with Nico Hulkenberg staying in front of Nico Hulkenberg for P5 and Sauber's best result of the season. Rosberg held on to P6 and Ricciardo a very distant P7 - the positions they'd both held on the opening lap. Grosjean came home P8 in front of Hamilton and Button.
Without the untimely stops for Raikkonen and Hamilton it would have been a dull and processional GP. Even though Vettel is even further ahead in the World Championship - over two wins ahead now - Ferrari have overtaken Mercedes in the Constructors championship, with Lotus's challenge trailing right off.
Alonso was as downbeat as you can be after finishing 2nd in a Ferrari at Monza in front of an adoring crowd with the biggest Ferrari banners in the world. Vettel had to endure the jeers from the tifosi on the podium - but at least the drivers had it to themselves this time, without the intervention of Greenpeace.
01 Sebastian Vettel Red Bull 1:18:33.352
02 Fernando Alonso Ferrari +5.400
03 Mark Webber Red Bull +6.300
04 Felipe Massa Ferrari +9.300
05 Nico Hulkenberg Sauber +10.300
06 Nico Rosberg Mercedes +10.900
07 Daniel Ricciardo Toro Rosso +32.300
08 Romain Grosjean Lotus +33.100
09 Lewis Hamilton Mercedes +33.500
10 Jenson Button McLaren +38.300
11 Kimi Raikkonen Lotus +38.600
12 Sergio Perez McLaren +39.700
13 Esteban Gutierrez Sauber +40.800
14 Pastor Maldonado Williams +49.000
15 Valtteri Bottas Williams +56.800
17 Charles Pic Caterham +1 lap
18 Giedo van der Garde Caterham +1 lap
19 Jules Bianchi Marussia +1 lap
20 Max Chilton Marussia +1 lap
21 Adrian Sutil Force India +1 lap
Did Not FinishMJean-Eric Vergne Toro Rosso RETIRED 39 laps
Paul di Resta Force India RETIRED 53 laps
Any reproduction, publication or redistribution of this material without the written agreement of 365 Media Group is strictly forbidden.


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Wolf Military Classic
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Poor Customer Service
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NEWNAN, GEORGIA -- My husband and I began searching for new furniture several weeks ago. Our first day of looking we went into several furniture retail stores with the same experience at most. We would tell the associates that we were just looking and would ask for help if we needed. I know most furniture store associates work on commission and I did not want them to waste their time on us unless we were making a decision and I knew we were not ready to make a final decision that day.
We then went into RTG and began browsing. We told the sales associates the same thing that we told all the others. The first day we went to RTG (a Saturday) they were too busy to pay much attention to us. That was fine with us because as I mentioned we were just browsing at this point but it did make it a little more difficult to really look so we decided to come back. We went back on a Monday morning when it was substantially less crowded which made it difficult (nearly impossible) to browse without associates coming up trying to talk us into a more expensive sofa than the one we were looking at or printing out pages of information on living room sets that we had no interested in. We mentioned again we were just browsing and we were not ready to make a decision. My husband and I were attempting to discuss among ourselves what decision we would make and the associate would not give us the time or space to do so. We then decided to leave the store to go home and look online and discuss. The associate got visibly frustrated that we were leaving without purchasing (despite us saying upfront we were just browsing not ready to purchase) so we decided if we did order it would be online.
I placed an order on RTG online after a few more days of online browsing and was asked to complete a bizrate survey at the end. I completed the survey expressing my dissatisfaction with the in store process and was also asked how long I was having to wait for delivery (3 weeks). The 3 week wait was frustrating but dealing with the associates was much more so. I received a call about my bizrate survey and my "dissatisfaction with delivery time" and was told there was no sooner delivery time available. My dissatisfaction with customer service was never addressed. So we began our 3 week wait for furniture.
On the day of delivery I called RTG to find out if the 4 hour window might be narrowed down at any point (perhaps by the driver calling as has been the case in most major deliveries or installations I have received the last couple of years). The customer service representative told me it would not be narrowed down and if no one was there within 15 minutes of the driver arriving then the furniture would not be delivered. While I understand the policy the way the information was given to me was with little care and I later found out there was an option to "perhaps" receive a call an hour before although it was not guarantee. However, this representative did not give me that information. I then called back the customer service representative (Melissa) who originally called about my bizrate survey. I thought that after reading the survey and seeing the frustration with the associates in store, the fairly long wait time, and then the frustrating dealing with the customer service that morning she might care to know more about a customer's experience. I could not have been more wrong.
As seems to be the norm with RTG customer service she had little interest in my concerns. At this point I began to get very frustrated. My frustration was with the lack of service and/or caring exhibited by the customer service representatives. She told me the drivers could not call ahead because they could not call while with a customer and could not call while driving. Both excellent points but as I told Melissa, many other companies manage to do so by perhaps calling after finishing with one appointment but before leaving for the next. She said she could not speak for anyone's policies except RTG but then went on to say that she has "never received a call ahead from any company" (which to me seems to be speaking for other companies' policies). I told her the delivery was only part of my frustration and I was more frustrated with the lack of care any customer service representative has shown about the negative experience I have had with the company. She responded that SHE was not being rude and because I did not know the names of the representatives in the store there was nothing she could do. She also expressed multiple times she could not help me because I was angry (I never cursed, yelled, or name called simply expressed my strong dissatisfaction that grew stronger as the lack of service from the "customer service representative" continued). I expressed that I was looking for some acknowledgment that I am a customer and some caring at my dissatisfaction or an apology would be great. She then said if I was looking for compensation she could not offer me that. The final resolution was she could offer a non-guaranteed call ahead from the driver or cancel my order.
My furniture arrived well within the four hour time frame and I even received a call 20 minutes before arrival (although it didn't really help as a non guaranteed call still means I had to miss work whereas if I would have known of the call I could have easily gone to work and returned home in time). My husband and I spent lots of time emptying/cleaning/preparing the rooms where the furniture would be going and removing hindrances to the process of bringing in the furniture (including moving other pieces of furniture that might be in the path and taking baby gates off of the hinges).
The living room furniture was placed haphazardly into the room with the pillows left thrown on the floor still in plastic. The delivery crew then moved on to the sofa that was going downstairs and I was promptly told the furniture would likely not fit through the door frame. And he then spent a few more minutes expressing how difficult it was going to be (I thought we paid for delivery for a reason). I showed him the much larger sofa we had just moved into the garage a few days before that had been moved through those same door frames to which he replied it was a different type of sofa. The sofa we ordered did in fact fit through the door frames and was placed into the room (in less than 10 minutes mind you so not too difficult). He then got me to sign saying I received my furniture. After walking out he then knocked back on the door asking for a disposable fork to eat his lunch (I didn't have a disposable fork but I gave him a plastic one out of my dishwasher that he then asked to wash in the sink). When leaving this time he left the door leading outside open continuing to show little regard for the customer's home.
No representative of Rooms to Go has expressed any regret over the fact that a customer is dissatisfied and has decided to no longer be a patron of your establishment. My issues are not with RTG policies and procedures themselves but how I have been treated by every person who is supposed to represent RTG (sales associates, customer service representatives, and delivery crew). I understand that we all have bad days so if it was just one experience with one representative I would not feel the need write this but every person I encountered that represents RTG was at the least disinterested in my satisfaction and at the most outright rude.I would hope a company would feel the need to make sure a customer is heard, even if they cannot satisfy every desire, which is the exact opposite of what happened. I did not feel my complaints were heard, acknowledged, and definitely not addressed.
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Sofa Cushions Peeling
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JACKSONVILLE, FLORIDA -- I purchased a faux leather sectional almost 3 years ago. I purchased several other pieces that day totaling about $5000. I did purchase the warranty as well. After a year and a half the sofa started getting big cracks in it in a couple of the seat cushions. I immediately called and I did speak to a nice young man. He gave me the details of what I needed to do, which is ...send an e mail to this address with some photos. He then informed me I would not hear back for at least a week. To my surprise, he called back an hour later and told me, they did not have that sofa anymore but they would give me a 600 dollar credit and pick this one up after I picked out another and had it delivered. I was disappointed because I really liked the sofa I had and truly thought it was just one of those things and had a defect. So I went about finding another and it was on sale for 900 dollars. Now I know this isn't by far their most expensive sofa but it IS fake leather, which in my mind was more durable and less likely to fade or crease as I have seen real leather do. The saleswoman informed me it was some kind of state of the art leather blend because I was really curious about it and she assured me it was a great product. So I selected the NEW sofa which apparently was also this same leather blend but another style and I thought manufacturer. After the credit, with tax and delivery and what have you I still ended up paying 500 dollars. So I get the sofa delivered, they pick up the old one and I am very happy as the new one looks even better than on the website. So now a year has passed and guess what? It starts with one crack and then another and then suddenly the whole sofa is peeling like a bad sunburn!!! Now about me. I'm a little on the heavy side but the cushions are not broken down or the arms. the sofa sectional has a chaise lounge on the end. None of it is peeling. The ottoman gets the most wear and tear with bare feet and being sat on by me or my teenage son, who is very thin, and it doesn't have any issues. I don't smoke or eat on it or have ANY pets. We are very clean. Seems to me if the whole sectional were made of the same material as the ottoman and the chaise, there would be no problem. So I have submitted the e mail on this one as well as the photos but this time I was told it would be three weeks to hear as they only had ONE person that works this department. Well it has been over three weeks and I have sent a follow up e mail and have had NO response. I Googled "peeling sofas from RTG " and was SHOCKED at the number, so I KNOW the problem is not specific to me but it's their manufacturer. As far s I am concerned they can take my sofa part and cover it with the same material as the ottoman and bring it back to me and make me happy.
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karl.porfirio on 09/10/2014:
So RTG called me last Friday. They said they would give me full credit for the sofa and to come pick out another one. My salesperson said they gave EVERYONE their money back that had this problem so if this is true that is great. I selected another one. Of course it did cost me some money (tax, delivery, and fabric treatment) I'm not so happy with that but am very happy they were willing to make things right. I'm expecting delivery this coming Tuesday. I will follow up. Thanks RTG for making things right.
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3-Year Old So-Called Leather Sectional Fell Apart
Posted on
GEORGIA -- Rooms to Go is short for "ROOMS TO GO STRAIGHT TO THE TRASH"?
This place has the customer service quality of a brothel. You walk in, they're all over you.. friendly, helpful and knowledgeable. However, as you go back to let them know their furniture is falling a part, they want NOTHING to do with you..
-We bought an off-white LEATHER sectional 3.5 years ago for about $2000. The salesperson told us that it was made out of patches of leather as opposed to one big piece,
-3 years later, the leather on 3 sections started to crack and peel gradually. I called RTG to see if they could replace the sections. Nope, no go on that one as they discontinued selling and dealing with the manufacturer in Shanghai, China. They asked me to send pictures. I did. Three months later when I didn't hear back from them, I called and they told me they'd be giving me the depreciated value in the form of a voucher that could only be used in their RTG showrooms (not discounted pieces.. not that I was tempted to set foot there anyway). The value was a whopping $230.73 AND they would also be coming to take the sectional too otherwise, we do not get our big voucher.
-We went to the store to see the manager because surely, they would understand our dilemma. The manager was reading my email on the computer and commenting on it, thinking I was one of his salespeople not the customer that just got royally shafted.. He was smacking his gum and going, "WTH else does she want after 4 years?".. I coughed to get him to realize that his foot was just inserted in his gum-smacking hole.. He was fine with that. He told me there was NOTHING he could do, that it was the way I was using the couch that led it to disintegrate and that there was nothing else he could do.
-Crappy company, crappy work ethic and for sure WE WILL NEVER EVER SET FOOT IN THAT PLACE!!! I'd get better quality and service at Goodwill than this scam of a business.
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Kitty on 09/02/2014:
If they told you that was leather then you were ripped off. That looks more like Naugahyde to me, especially with how it's flaking off the backing. If you still have any documentation stating that this is a 'leather' couch then I would recommend you get somebody local to look at the thing and confirm that it's actually leather...if it isn't, then perhaps you have some grounds to launch a serious complaint. But if your paperwork states that it is 'leather-like' then you are on the hook. Either way, your salesperson fed you a line, but $2000 for a real leather couch? That is CHEAP, so you get what you paid for.
ok4now on 09/06/2014:
What they sold you was probably "Bonded Leather." This is a cheap man made imitation that is pure junk. They advertise it to the unsuspecting public who think that they're getting real leather.
Not to add insult to injury but Ashley has a horrible reputation for selling inferior furniture. Buyer beware.
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Terrible Service, Terrible Quality
Posted by
JENSEN BEACH, FLORIDA -- In approximately 2011, I purchased a "leather" living room set. I used the leather protectant liquid to clean the couches regularly and took great care of my furniture. I have no kids and the furniture was not abused. Recently, I have noticed my leather was separating and that I did not have real leather but some type of fake leather appearing plastic film that gives the appearance of leather. The furniture is lightly used and it is in terrible condition.
I contacted customer service because I never expected I would have to purchase new furniture during the time I was still paying for it. I spoke to Millie Murphy from customer relations and she was extremely sweet and helpful. Millie reviewed pictures of my furniture and replied in an email that she was crediting me with $447 of in-store credit towards "a selection of your (my) choice." I called Millie and asked if I could purchase a loveseat by itself and she told me I could, as long as the loveseat was $447 or greater. I specifically asked her if I could purchase one item and she told me I could with the understanding that Rooms to Go would be picking up three pieces of my furniture and not just one or two after the reselection was completed.
I visited the Jensen Beach location and dealt with Patrick. I like Patrick and found him to be a very good salesman. Patrick sold me the original set of furniture and he is a familiar face. I explained to Patrick my situation and he reviewed the notes from Millie. Patrick told me I could purchase my choice of a loveseat, a walnut colored loveseat from the Santa Monica collection, with no issues. Unfortunately, Patrick became busy and referred me to Eric.
Eric was nice and also reviewed Millie's notes. Eric found no problem in completing my order of the the loveseat for the reselection. Eric was great until I realized on my way home that he charged me for a Force Field Protection Plan without ever mentioning anything about it. I realized I agreed to a contract he never talked to me about. The frustrating part of this was that I asked Eric at the end of the transaction, when Eric was folding the Force Field Certificate and placing it into my envelope, what I was being charged for. Eric told me I was only getting charged for the balance after store credit and for delivery. He lied. I was also getting charged $63.91 for something he never told me about.
I turned around and went back to the store, approximately twenty minutes later, and was told Eric was off work. Brad then begin to sell me on the product that Eric neglected to do. I told Brad I just wanted the charge removed. Brad referred me to David, the store manager.
I told David what Eric did and David could not care less. David pointed to the back of the store and told me to go to customer service and started to walk away from me, in the opposite direction of where customer service was. I asked David to please show me where customer service was and to perhaps be present when I had to explain to them what happened. David again seemed unphased and not shocked by his employee fraudulently trying to sneak money out of customers. David walked me back to customer service and then walked away.
I explained to Susan what happened. Susan was not friendly at all and told me she credited 63.91 towards my layaway. I told her I did not have a layaway account and I became confused. Susan said I had a balance and she just put the 63.91 to my balance. I then realized the amount she was talking about was actually the amount that Rooms to Go agreed to be responsible for with the $447 store credit. Susan was basically paying Rooms to Go $63.91 from the $447.
I attempted to tell Susan that the $63.91 amount should be returned the same way it was paid just minutes before, on my MasterCard. Susan said she was just going to credit my Rooms to Go credit card. I asked her to not do that and Susan asked me, "What, are you not paying your Rooms to Go credit card?" This is extremely offensive and none of her business. I proceeded to tell her that I have NEVER been late on a payment and I am a responsible debtor. I told her she could look at my payment history, if necessary.
Every time I attempted to explain to Susan what was going on, Susan cut me off and and said multiple times, "Let me start over again so you understand." Again, Susan found a way to be offensive, condescending and mean. I eventually asked her to review the notes on Rooms to Go and was able to explain to her what happened without her cutting me off.
Susan said she understood and then credited the $63.91 to my MasterCard.
Now, this afternoon, I received a phone call from the Jensen Beach location. Londa said she was not going to honor my reselection because I had to purchase a full package of furniture. I asked Londa to review the notes from Millie and Londa said she sees where Millie wrote, "a selection of my choice" over $447 and where Millie said I would be responsible for bond fees, delivery and any costs over $447. Londa said Millie made a mistake by not emailing me that I had to reselect a whole new package of furniture. Londa said she was canceling my order and I would not be getting my loveseat, which was set to be delivered on Wednesday, as previously agreed.
I have had bad customer service in the past and there is this. I have never felt like I have had to defend everything I do before like I have had in this experience with Rooms to Go. This experience is without doubt, the worst. I have nothing good to say about this company and as it is right now, I will do everything I can to make sure my friends and family never step foot into a Rooms to Go.
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They Are Robbing The Consumers
Posted by
Rooms to Go is a furniture store that sells furniture that they don't have. It seems like we as consumers are being forced to invest our money in their company with no return on our investments.
I purchased $3900 worth of furniture from Rooms To Go in February 2010. I paid delivery fees of $159.00 plus warranty, However; I was informed that I wouldn't get my furniture until April 21, 2010 two months later. When I inquired about picking up the furniture they said I still had to wait until April 16, 2010. I decided to wait because it was only five more days for delivery. On April 19 I received a call from Rooms to Go stating that the delivery truck will be in my area delivering furniture on April 21, between the hours of 3pm and 9pm. On April 21 at 3:15 I received a call from the delivery guy stating he was in my area about to make the delivery. I asked him if he could make the delivery closer to 3:30 cause my husband didn't get off until 3:00 and it takes him 20 minutes to get home. He said he would try but he couldn't make any promises. when I hung up I phoned my husband immediately and he was driving through the gate at my complex. I asked my husband if he noticed a delivery truck and he said no. So we thought all was good. I tried to call the delivery guy back but I did not get an answer so I left a message that my husband was already home. My husband waited a couple hours then called me letting me know that no delivery had been made. I called the number again and the deliver guy answered. He said they couldn't bring the furniture back I had to wait for them to take the furniture back to the warehouse and Rooms to Go had to send it out again. I asked if I could pick it up and he said I should be able to once they took it back to the warehouse.
On April 22 2010, I called Rooms to Go customer service inquiring about my furniture with intentions of picking it up and Rooms to Go customer service said that they would let me know one the furniture got back to the warehouse. I didn't receive a call after a few days so I called them and that's when they told me that I had to start all over again since I wasn't available for delivery. They said that my furniture went out to the next person in line for the same type of furniture. I told the customer service person what happened on the delivery date, and how they never delivered the furniture and they told me the only thing they could do is reorder the furniture. At that point, my delivery day was moved back to July or August. Six months after purchase was made. I pleaded with them because my son was graduating on May 21, 2010 and I had invited my family to my house and there was nowhere for them to sit. They said they couldn't help me and they suggested I come into the store and choose something else. We went in and choose another living room set and they still couldn't deliver it until June. We went ahead and waited. The sofa made a squeaky noise from day one but we thought it was because it was new and it would stop after a while and it did alright. It stopped once it fell apart six months after we got it. Good thing it is still under warranty so we called them and they was supposed to send out a technician. Two days before the technician was supposed to come out we got a call stating the technician had a death in the family and we needed to call and reschedule.
On March 13, 2011 we decided to give Rooms To Go Outlet a try since a friend bought a dining room set from there and she said that she went and bought her set and carried it home the same day. We went and looked at new stuff and scratched and dented stuff. Then we asked them if they had extended warranties on any of the furniture and the answer was no so we decided that we should get new in the box furniture. We choose the furniture the sales person said that he had the furniture new in the box but after we paid and went to pick we found out that they didn't have it. We went to get our money back and they wouldn't give our money back. They told us we had to wait ten business day and they would mail us a check to the address in there computer. So here we are again walking away with $450.00 invested in Rooms To Go for 14 day with no return on my investment. That should be against the law.
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trmn8r on 03/14/2011:
The thing I find most shocking is that you went back to the well after finding tainted water on the first trip.
D_Johnson on 03/15/2011:
I'm really sorry to hear about your experience with the delivery, and while visiting our showroom locations. If you would like to email us your order details at firstname.lastname@example.com, we can then look further into your concerns in order to prevent this from occurring again in the future.
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Appalling quality and no Customer Service
Posted by
NORCROSS, GEORGIA -- Do not buy from Rooms to Go Kids!
At the beginning of May 2009, we purchased an "Ivy League Twin/Full Step Loft w/Desk" from Rooms to go Kids – value $1,200, not a trivial amount for Kids Furniture! Link to items: http://www.roomstogokids.com/index. cfm?fuseaction=ktg. showItem&ipac_id=19179
Despite our paying cash upfront for the furniture, it had almost a month wait on it. The associate processing the order bungled the delivery so instead of it being delivered second to last week of May, it got delivered first week of June, and then the real fun began.
The quality of the furniture was appalling. The stain was uneven through all the pieces; there were serious imperfections in the wood with it being damaged in some places; shaved and not even in others (it looked like the piece of wood was bad so they took off the damaged area and left the 'square' plank uneven; there were areas where there was no stain at all!; some parts of the wood had splintered where the bolts went it and was broken to pieces; the draws inside had huge splinters of wood about to break off into a child's fingers if they happened to run it along the top of the drawer (!); the screws were finished with rubbers in the store to protect the wood when bolted together but when I asked the delivery people where they were, I was told that they were not provided (?). I went back to the store to look at the floor sample and it looked NOTHING like what I had in my bedroom at home. Nothing like it!
After complaining to Customer Service about the poor delivery, I was told that they would send a technician out to inspect the furniture, who diligently came out a week later and all he did was touch up some of the areas of poor stain, not even all of them, and when I spoke to him, he told me that the quality of the furniture was to manufacturer's specifications and that kids furniture was not made the same as adult furniture???? When then did I pay adult prices for the furniture…
So after much complaining, RTGK said they would replace the imperfect items two weeks later after first inspecting it at the factory prior to delivery. The items came and were equally dissatisfactory as the original pieces. After more complaining, RTGK said they would send out another replacement for the furniture a week later, to the same deplorable quality and really not any sort of improvement to the terrible quality already in hand. When I send the third attempt back, Customer Service said they would not send any more replacements and that there was nothing wrong with the furniture because "the technician said so". If you are wonder why I didn't just get my money back, is because I had already purchased the rest of his furniture in his room to match that style and color, plus a twin and full mattress, so could not turn back at this point.
After 2 months of waiting, calls and time lost in trying to get mediocre quality replacements, RTGK Customer Service eventually offered a 10% settlement discount to keep the furniture as it – however, the caveat… "BY ACCEPTING THE 10% DISCOUNT FOR THEIR SUB-STANDARD QUALITY FURNITURE, YOU AGREE TO VOID THE REMAINDER OF THE MANUFACTURERS WARRANTY PERIOD (1 year). This is disgraceful Customer Service and really seems to be the store version of Bait-and-switch tactics.
I am still waiting for the agreement that I have to sign before I can get my 10% refund on their second-rate furniture, and thereby accept their junk furniture as-is from this moment on.
PLEASE, take my ordeal as a warning so that you don't go through the same thing. It is not worth the time or effort. Their furniture is not up to any type of decent specifications and because it is kids furniture they think that they can get away with even lower standards than that. PLEASE go buy your cherished child's furniture anywhere else by at Rooms to Go Kids.
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Soaring Consumer on 07/06/2009:
Furniture for children should be made at a HIGHER standard than furniture for adults. Don't agree to those terms.
I suggest you file a BBB complaint here:
BokiBean on 07/06/2009:
Soaring, I never thought about that before, but you're absolutely right..furniture for children should be made, if not at the same standard as adult furniture..higher. They are rougher on it, and it could be a terrible safety hazard. Good answer!
nicole on 09/19/2012:
I am not even joking this exact same situation happen to me, we ordered the same bed as you along with the dresser. the dresser we have no issue with but the bed is a piece of crap, I wish I had researched this bed more. so unhappy.
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Fabric Protection Ripoff
Posted by
the mighty pen
Having worked for ROOMS TO GO for 7 years, I want to make people aware of just one of the many back-handed things this company does. Their salespeople are basically forced into saying almost anything to persuade the customer into paying for fabric/leather protection. They expect almost a 90% penetration of this. I can personally say, anything less is cause for being written up and being threatened with dismissal. I began in early 2000. We had a black vinyl set on the floor which was untreatable. However, because of the sales contest going on, we were told by management to sell the "bond" on this in order to "spike" the Numbers, in which everyone did. 59.99 for a sofa, 49.99 for the loveseat I think 39.99 for the matching chaise. We sold a ton of these. That's just 1 store. Of course, from these type of practices, they went on to win the "presidents cup" and pocket $1400 per salesperson. Another thing they did was misled many many customers on pricing. Lets say a 7pc living room consisting sofa ,loveseat, 3 tables and 2 lamps was 999.99. That's what the front of the tag said. The chair alone was 399.99. However, to add the chair to the package should have made the package $1349.99 not 1399.99. This price was actually on the back of the tag but most customers didn't know that. The 1399.99 was always quoted to the customer if the salesperson felt resistance to them adding the protection. Then we gave the customer a super deal by telling them we would deduct $50 from the price of the protection. Most fell for this ploy. They no longer use that tactic. Maybe they got caught or something.I don't know. I transferred to the Vero store a few months ago. Here, the manager Sandy told customer after customer that the leather protection offers a replacement warranty if it stains. That's as far from true as you can get. All it offers at those prices is a "lifetime" supply of cleaner and if soiled within 3 years, RTG, at THEIR DISCRETION, will come clean it. Shes also told customers that it extended the actual warranty on the furniture for 3 years. Another lie. The fabric is also at THEIR DISCRETION. Rooms To Go has probably made enough money on all their lies just on the protection itself, to finance the war in Iraq! I'm ashamed that I was a part of this. This is how I was trained, and what was expected of me. To sum this up, if you're going to buy at RTG, let the salesperson do his pitch on the protection. Deny it. Then after what you hear next or being turned over to the manager, demand to see the warranty papers and READ THEM IN FULL!! You may hear they "ran out" of them. You'll probably walk right out and go elsewhere. Don't let their finance terms force you to buy there either. I believe their practices could be illegal and they should have to pay back every dime taken from good hard working people, because of their misrepresentation. Spread the word
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glc on 10/07/2006:
Were you fired? This sounds like a disgruntled employee. If it's not, thanks for the info. Just an FYI, most sales-oriented jobs have quotas and the employer can and does use the quota system to rate employees.
the mighty pen on 10/07/2006:
To answer your question, YES! There reasons were all bogus and as far as quotas...I wrote 1.7 million in business last year putting me in the top 50 out of approximately 1500 sales people. The main reason I was terminated was for trying to save a sale by going over the head of a non-worthy manager to satisfy a customer. After being written up for this, I was told they couldn't fire me for that but I better start looking for another job. After walking on egg shells for another month, I was stricken with food poison, and was up the previous night puking my brains out without any sleep. I was to afraid to call in sick, as I felt for certain they would terminate me if I did. So I made the mistake of going in. I sat on a sofa and knowingly rested my eyes until we were to open. That's when the office manager Debra came up and asked if I was OK. I was literally choking on vomit and at that time told her that I better go and I left for the hospital. The manager Sandy called me the next day and told me I was suspended until I spoke w/ the regional manager Jack Curtis, whom called me on the telephone. After 7 years of good service to that company, I was fired over the phone! Gisgruntled, absolutely. But I can say this...the exposure of their practices is long over due. Even an employee friend of mine said , "wow, its about time someone lets this out". Whether I was fired or not and whether I'm disgruntled or not, that is not the issue here! You should go to www.ripoffreport.com and read some of the things on there. Thanks for your response. Marc
Ponie on 10/07/2006:
Yeah--sure. Anyone who believes those whiners on ROR needs their head very thoroughly examined. It's always someone else's fault--writing NSF checks, not reading the fine print, etc. When I want a few yucks, I read some of those posts. Wonder why that site hasn't been taken down? I also learn a few more four-letter words on there, too.
the mighty pen on 10/07/2006:
Pony, I noticed a rebuttal you had with a RTG on ROR. Youre so full of crap. I saw how there were many responses ripping you a new A-hole! You sound like some low paid idiot employed by RTG. Theres a lot more than 4 letter words that you need to learn!
Anonymous on 10/07/2006:
Thanks for your helpful post Mighty Pen. You should consider trusting me on my blog.
Slimjim on 10/09/2006:
If you're going to the ripoff report to see what people say about businesses, stop by http://bad-business-rip-off.com/ and see what people are saying about the ripoff report.
Anonymous on 10/09/2006:
Nice google slim.
Donefedup on 03/29/2013:
As a former employee, I can tell you that this is the most misleading company that I have ever worked for. Sales people are actually written up if they do not sell over 90% of all fabric and leather protection opportunities. This also goes for selling mattresses with bedroom suites, floor lamps, ottomans, rugs and sofa tables. The pressure is relentless and their employee turnover is unbelievable. Their own manufacturer has a training film that states that microfiber is "naturally" impervious to stain. It needs nothing done to it. Anyway, they don't spray it. The warranty that they charge you for is ONLY for food and beverage stains. It provides that a technician must come to your house to check it. The technician is given a bonus if he rejects your claim. I have seen the emails that come to the store to tell them how much bonus the tech was paid each month. This caused an uproar with sales people in my store and Corporate turned around and made emails "unavailable" to anyone except the store manager. If you want furniture, spend your money with honest retailers. Don't go there!!
Ron Tabb on 05/07/2013:
I have to agree with above comments. I spent about $8000 in 2010 and bought fabric protection on everything. Recently, I noticed stains on loveseat and sofa. I called RTG and they scheduled tech to go to house in two weeks. He saw stains that I pointed out to him and he attempted to clean and could not. He said I would hear from them in 3-5 days. Did not happen so I called them. They said tech wrote that everything OK. I told her that is not true. She demanded I email her pictures. I explained I did not have that capability. She said they would have to reschedule another tech to come out in two more weeks. Wow. The same tech came again and saw the spots. He took pictures and said I would hear from them in 3-5 days. Did not. 11 days I called them. Rep said they determined furniture was dirty and needed professionally cleaned at my expense. I did record the conversation. I visited the store manager and gave him two option, replace fabric or give me new furniture or I will take them to small claims court. Waiting on response.
Mani on 10/30/2013:
Their quality was not great and they are basically forcing protection plan and make extra 100 $ on already over priced items. They delivered damaged coffee table, before assembling we told to take it back, let left and asked her to call customer service, they sent a assessor to check the damage, then he approved replacement, next once again they delivered a damaged item, and took it back.. then never get back to us, after couple of follow they sent another replacement 3rd time once again damaged piece, now they are asking to send pictures. I am tired of Rooms to Go.
sonali on 01/22/2014:
We bought sleepers from Rooms to Go and they have horrible customer service. The sofa we bought started shedding fibers, and they replaced with another one of the same sofa type, and guess what--it started shedding again! When we called to notify, the tech who came out stated that this was expected and as for the ripped up pillows, he took out his needle and sewed them up. I called Rooms To Go to notify them that the product was of poor quality but was unable to get them to replace it. This is the first and most definitely the LAST time I will every buy from Rooms to Go. They need to work on providing better customer service
John on 02/24/2014:
IMPORTANT….. Concerning Leather and Fabric Protection !!!!
On your receipt THERE IS NO LINE ITEM for this expense. It just adds into the SubTotal line of your receipt. I think this is a TERRIBLE PRACTICE !!!
*In other words… If you purchase a 599.00 Chair…. The subtotal will read 649.00 then delivery and tax. Seems clear… unless you are buying a 7 pc set.
If a person is spending hard earned money… they should see a line item for their purchase. I was amazed that RTG could get away with this practice.
Jme on 03/20/2014:
It is working!!!! :o) I have seriously shopped at every furniture store in Jacksonville, Florida! I was scared to purchase from them yesterday from all the reviews on here. They NOW have the fabric protection include the cracks, peeling, and fading. I have one piece of furniture coming today from 7am-10pm. We bought the item 15 mins. before closing and I am not complaining about the time... because those guys made miracles happen to get it delivered the day after. I have a kids bed from a warehouse on the other end of the state in 2 weeks. I actually think you guys made them listen because the people there had all their ducks in a row. I asked about the fabric protection and even talk to the manager about it. Whatever you guys complained about worked! It was actually easy .. they even walk around with IPads to access information faster. It was actually quick and easy (shrugs)
Doris Utz on 05/20/2014:
Loved the living room package we got for out rental condo. The problem we had was the salesman lied to us saying they would take our old Living room suite,which he totally lied.....when they brought the furniture they re fudged to take the old,after talking to the delivery manage he promised he'd send a truck by the weekend which he didn't long story short we was lied time after time when they came the last time to deliver a coffee table they still re fudged to take the sofa but thanks to the delivery manager he made the truck come back to get it, the driver were so rude they threw the sofa over the banister of the porch and didn't put our coffee table together. moral of this story never trust a salesman he right out lied to us just to make a sale....we told him that was the only way we'd buy the furniture because we lived in Indiana and had no way of taking the old away!! HE A SURE US THE DRIVERS WOULD PICK THE OLD FURNITURE AWAY. FEELING HELPLESS IN INDIANA.
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No Return Policy. Beware
Posted by
FT MYERS, FLORIDA -- Ordered a bed waited 6 weeks. For delivery and set up. Arrived on sat 10/11/2014 at 2pm
Was informed that hardware to assemble no with bed. Called store was promised someone would come that day with hardware and assemble it's Monday and still no one. Called store to ask them to pick up and was informed of their no return policy. They said they could ship hardware and I could assemble. (Ya right ). I was informed a could go to arbitration.
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Buyer BEWARE!
Posted by
BATON ROUGE, LOUISIANA -- It takes something of great magnitude to get a complaint out of me and Rooms To Go really stunned me today. I read mixed reviews prior to visiting the Baton Rouge, LA. showroom. I am really kicking myself for giving them a chance. They have a wonderful selection for kids arranged in a beautiful setting. The saleslady was extremely nice, I found the perfect sets for my 15 y/o son and 5 y/o daughter. I didn't want the furniture immediately so waiting a few weeks for delivery was not an issue.
I am not one to flash my money but I spent $4,000.00 on a full/twin bunk bed set with desk/storage attachments, daybed with trundle/matching desk/accent chest/canopy, lamp, 2 desk chairs, 4 mattresses, and an additional desk. Well that is what the saleslady and I discussed and how my order should have been. In translating my A la cart receipt later that day I noticed a desk chair was left off.
I made another 30 mile round trip visit and waited 2 hours for the saleslady to add/charge me for the chair since ordering online required another delivery/setup fee. The bulk of the delivery was today and so many things went wrong starting with the delivery guys getting lost by going exactly where I stated not to go. One desk chair was broken so the guys are returning it and ordering another one, the second desk chair was put together backwards. I received 2 mattresses instead of the 4 I thought I paid for however Customer Service insisted I did not order them and advised me to visit my original saleslady.
The purpose of the entire purchase was to provide space for my children to have friends stay the night so not purchasing the additional mattresses is absolutely absurd. The pins to assemble the bunk beds were not included therefore the entire set remains disassembled. Customer Service informed me they will be shipping them Monday and I will have them Tuesday so that I may assemble the set myself despite having paid them to assemble it.
Customer Service for the online store is not a pleasure to do business with either. I ordered a bedding set for my daughter that should have arrived within 7-10 business days. On the 10th business day I emailed a request for delivery status, in response I was informed they were out of stock and that an email was sent to me shortly after I placed the order. I did not receive an out of stock email from them. If I had then I wouldn't be questioning delivery status. Bottom line this company is an absolute NIGHTMARE to conduct business with!
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Koncerned 1 on 06/19/2013:
I too had a horrible experience with this store and advice everyone I can to steer clear!
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Poor Customer Service
Posted by
Not going back
FRISCO, TEXAS -- I purchased a queen size sofa sleeper from Rooms To Go in Frisco. Once I made my selection, the salesperson said that she was going to go to the computer to see if that item was in stock. She returned with what appeared to be a printed invoice. She said that it was in stock and pointed to the total. I happen to be pretty good in math and had an approximate total in my head already, so I quickly noticed that the amount was approximately $100 more than I had anticipated. When I asked what this was for she stated that it was for "fabric protection" I immediately asked her to please remove that item because I did not want it. She seemed slightly irritated and went on to tell me how I really should get it because that the sofa was dark in color and my trying to clean it myself could cause discoloration. I told her that I am very familiar with micro-fiber fabric and that I did not want the protection. She went to the computer and reprinted the invoice with a deliver date for the following day because she had placed my order before the 2pm deadline. Later that evening the salesperson called my home and said that she forgot to add the delivery charge and said that if I wanted my sleeper delivered the next day as scheduled, I had to return to the store before 10pm. I called back to the store, requested to speak with the Store Manager but was told that he was not there. I spoke with the Office Manager regarding my situation of not being able to drive back to the store as well as the manner in which the salesperson responded when I told her that I did not want the fabric protection. The office manager said that she would relay the informatin to the Store Manager and have him call me. Ten or fifteen minutes later I received a call from the salesperson. She was very angry and said, " I got called into my Managers office......." I told her that I did not leave a message for her to call me and that she had no business calling me in such a rude manner. She immediately handed the phone to the store manager and instead of instantly apologizing for her unprofessional behavior, he started explaining to me the manner in which he trains his sales people. He asked me, ma'am what is it that you want and I told him that I want the delivery charges waived. Why should I have to be inconvenienced due to her error. The next day when the delivery guys arrived at my home they were unable to make the turn in the hallway even after taking the legs off the sofa. Needless to say, they had to return the sofa to the warehouse. Today I called the store to ask them to please refund the total to my Visa card only to find out that they are going to credit my Visa with 80% and issue me a store credit for 20%!!! Why am I being penalized because the sofa did not fit!!! Buyers beware....if you are going to purchase an item that has to be delivered, make sure that it fits, otherwise 20% of your money is going to be issued in a gift card. The manager that I spoke with today said that their other stores charge 20% as a restocking fee as If I should be grateful that they are issuing me a gift card. I will never shop at the Frisco store again!
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Soaring Consumer on 05/22/2009:
What happened was inexcusable, especially to be harassed by the employees after calling to complain. You should not have to suffer any penalty for their error and they do not deserve a cent if your money.
If they refuse you a full refund then dispute the charges with your credit card company.
Anonymous on 05/22/2009:
Hello Frisco!
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Ecru Lace Trim Cami
Classic cami silhouette lengthened with floral lace accents at neckline and hem. Super soft knit body you will wish to wear day in and day out.
- Stretch fit.
- Adjustable straps. Woven pintuck trim along neckline.
- Body: 92% nylon, 8% spandex. Lace: 91% nylon, 9% spandex. Machine wash, cold. Imported.
- Length: 27.5" from shoulder.


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Girls Who Surf
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Reservation Info
Phone:(808) 772-4583
Fax:(808) 772-4583
Other:(808) 371-8917
Surf Hnl formally Girls Who Surf takes pride in providing the highest quality surf lesson activity on Oahu. Employing many of the female instructors on island, we create a comfortable yet challenging learning environment. We tap into our students' potential, providing them the knowledge and the support to succeed. Combining extended trip duration with our small groups and uncrowded surf locations minutes away from your resort, you will not only just enjoy the time you spend with us but really learn the sport of surfing. Nowhere else will you experience the care and professionalism that we insist on providing. Most of all, we have a lot to share and we have fun.
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Reservation: Call (808)772-4583