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Posted by
COMPLAINT ACTIVITY REPORT Case # 97045218 Better Business Bureau of Central, Northern & Western Arizona
Consumer Info: xyz, Marc
Business Info: U-Haul International Inc.
2727 N. Central Avenue
Phoenix, AZ 85004
602 263-6130
Location Involved: (Same as above)
Consumer's Original Complaint :
On the evening of Friday March 14th, 2008, I rented a 6'x12' open trailer from University Uhaul dealership in Athens, GA. to move a piece of equipment. The rental was for done as an "intown move", at approx. $35 per day, intended for 2 days to be returned to the original dealership on Sunday, March 16th. This 2 day trailer move should have cost approx. $70 total. I paid a $60 deposit in cash. The trip was uneventful with the exception of the trailer to have a tendency to swerve slightly side to side at times. I delivered the piece of equipment to Melbourne, Florida early in the morning on Saturday, March 15th. Due to my concern for trailering back an empty trailer which was tending to swerve, I located a Uhaul dealership in Florida. I knew from prior Uhaul rentals that some trailers were assigned to certain dealerships and some were not and floated among dealerships. I explained that this trailer was rented under an "in town" rental and wanted to know if this trailer was assigned to the dealership in Athens or if it was possible to return it to the dealership in Florida. He checked the computer and informed me that the trailer was assigned to the Athens dealership but that he would see if he could authorize the return to that location instead. He placed a call to a district supervisor and informed me that I was now authorized to return it to the Florida location, however, the rental type would change to a "one way" move with a higher rental rate. I asked how much and he informed me that it would be $128.90. He noted that I had paid a $60 deposit and therefore the balance for the rental was $68.90. Even though it would cost me more than a 2 day "in town" move, I felt it would be worth the extra money to not have the liability of a swerving trailer on the trip back. He drafted a new contract as a "replacement" and I paid him cash money in full and dropped off the trailer, believing the rental to have been completed as of Saturday, March 15th. He assured me that there would be no other charges and noted that my contract reflected a zero balance. I have since received notice from my bank that Uhaul has also charged $155 to the debit card on file. After speaking with many Uhaul representatives and hearing several different stories as to what the charge is and why, I am left with no choice but to file this complaint, as Uhaul has shown absolutely no inclination to remedy this issue. In their opinion, even though I was only doing what Uhaul representatives themselves authorized and instructed me to do, they believe the charges to be justified. In addition, I have been informed that they intend to charge an additional $52.50 for a total amount of $207.50. This amount is above and beyond the total rental fee which I submitted in full with cash and have receipt for. The latest story I have been told was that each dealership can charge a one way rental fee for the same rental and contract #. I had to repeat that to make sure I was hearing the Uhaul representative correctly. She confirms that that is what has occurred in this case and they are justified in doing so. Multiple rental charges from different dealerships for the same rental borders on fraud and criminal theft by taking. Without satisfaction from Uhaul immediately, I will dispute the charges as fraudulent and contact the State Office of the Attorney General for relief. I remain hopeful that Uhaul will take the necessary action to follow though on the commitment of their representatives and resolve this issue.
U-Haul Rental Location:
U-Haul Rental Location:
Consumer's Desired Resolution:
I request that the charges assessed to the debit card on file are immediately refunded and no other charges will be assessed and a waiver of claim for any charges or fees arising from this matter .
BBB Processing
04/07/2008 web BBB Case Received by BBB
04/08/2008 lbc BBB Case Reviewed by BBB - Accredited Business
04/08/2008 Otto EMAIL Send Acknowledgement to Consumer
04/08/2008 Otto EMAIL 1st Notice to Accredited Business of Case
04/14/2008 lbc BBB MORE INFO RECEIVED FROM THE CONSUMER : The company's assistant in the Office of the President contacted me and took down my information and informed me that I would be receiving a call the next morning for the regional office to remedy this issue. Of course, that has been many days now and I am yet to hear anything from them.
Marc xyz
04/14/2008 WEB BBB RECEIVE BUSINESS RESPONSE : April 14, 2008
Thank you for your concern for our customer Mr. xyz.
Mr. Charlotte Cowser, our Traffic Manager for the U-Haul Company of Central Georgia, followed up on the information Mr. xyz provided. She spoke to Mr. xyz on or about April 8th and explained his charges to him in detail. She informed our office Mr. xyz understood and agreed to all the charges. He agreed he should pay the one way rate from Athens and he understood why he was charged the fees at the drop off location.
Ms. Cowser explained no further action was needed after her conversation with Mr. xyz.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Maria Palmisano
Executive Assistant
U-Haul International
04/17/2008 lbc EMAIL Forward Business response to Consumer
04/18/2008 WEB BBB CONSUMER REBUTTAL TO BUSINESS : (The consumer indicated he/she DID NOT accept the response from the business.)
Do I accept the response from the business? Absoultely not. The response is nothing short of utter nonsense. I spoke to Charlotte Cowser prior to filing the complaint with the BBB and PRIOR to speaking to the corporate Office of the President. The Office of the President has simply kicked my complaint made to them back down to someone lower, who failed to handle the issue when provided the opportunity in the first place. Because Charlotte Cowser had spoken with myself prior, she appearently did not find it necessary to follow-up on this complaint issued with the Office of the President and instead chose to dismiss and ignore my issue. This is evidenced by the fact that I never received the follow-up phone call I was slated to receive the next morning, as promised by the Office of the President It was largely due to the complete and utter lunacy of Charlotte Cowser's "explanation" that I felt I needed to escalte the issue to the BBB and the Office of the President.Upon speaking to Charlotte Cowser, I inquired as to the specific nature of the charges and informed her that I thought I had been charged for a "wrong-way drop-off" charge of the equipment but that Uhaul had changed my contract and informed me that I had approval to drop-off the equipment at the dealership without additional charge or penalty. If this was the case, it was clearly not correct to charge me for following through on information Uhaul itself had provided me. She emphatically informed that the charges appearing on the credit card were absolutely not a charge for a "wrong destination drop-off" of the equipment, as she said that the current charges stemmed from the dispatching dealership and that only the receiving dealership could charge a "wrong location drop-off fee". Rather, she informed me that the charges were for a "one-way" move rate. I explained to Charlotte Cowser that I understood and approved of the change of the "local" to the "one-way" move rate, as evidenced by the fact that I was charged by, and paid for the "one-way rate" to the receiving dealership at the time of the equipment drop-off. She was able to verify this fact. Her absurd final answer was that each location, both the dispatching and receiving dealer, had charged me a "one-way" move rate. Stunned, I asked her if she was telling me that I was charged for the same trailer on the same move rental by both locations. She informed me that this was indeed the case and Uhaul was perfectly within their guidelines for doing so. Is Uhauls's corporate office aware of this?!? I specifically informed her that her "explanation" amounted to outright fraud and could be potentially viewed as criminal theft by taking. I asked her to think carefully about what she was informing me and reclarified with her exactly the position she was defending. She again restated herself and stood by her "explanation". The level of incompetence appears to be so massive, at this point, I find no other alternative than to file complaints with the Attorney Generals of all States involved, including the State of Uhauls's corporate offices. I will have the credit card charges disputed immediately and have the bank initiate a fraud investigation. As well, I will seek all other legal remedies at my disposal, including the possibility of civil suit for the damages caused to myself directly as a resukt of their actions. I will also search out the possibility other customers have been damaged by Uhaul's fraudulent practice of being charged by multiple dealerships for the same rental, in order to determine the possibility of gaining class action staus of any potential civil litigation. All this because Uhaul wanted to take a little extra from a repeat good customer of a dozen prior rentals, when I did nothing more than follow the very directives and information Uhaul provided me. This was a very easy customer service issue to remedy with a clear cut resolution for Uhaul to take care of their customer. For the small amount of $155 which they have attempted to take without cause, they could have wiaved the charge, admitted error, kept myself as a loyal customer and had me as a positive and vocal endorsement for Uhaul. Instead, they have made the decision to lose my future business and ensure I will spend every day of the rest of my life ensuring that I inform as many people as possible, at every opportunity, about Uhaul's treatment of myself and their fraudulent practices, in the hopes that they do not also fall victim to Uhaul.
04/18/2008 lbc EMAIL Forward Consumer Rebuttal to Business
04/30/2008 BBB MORE INFO RECEIVED FROM THE CONSUMER : One additional noteworthy item that should alarm Uhaul management is that during my conversation with Charlotte Cowser, she informed me that I was "lucky" because I had actually paid much less than the current "one-way" move rate for that trailer between those destinations and informed me that the actual one-way move rate should have been $250. Interesting bit of information. So I went online and checked the one-way move rate for the trailer between those two locations. It was $83 and included 4 days rental. I called Uhaul and guess what I was quoted, the same $83 rental rate. I called a local dealer and asked him to fax me a one-way move rental quote for that trailer between those locations. Amazingly enough, it was $83 and again, included 4 days rental. Does anyone need any additional information to come to the conclusion that this was an outright lie to the consumer of this company? Please remember, Charlotte Cowser is the reason I saw fit to escalate my complaint to the Office of The President. Instead of handling this issue, they choose to kick it right back to the very person who caused them to receive the complaint in the first place. The same person who told me an outright lie and tried to sell me on the idea that I was "lucky" I wonder if Uhaul still has the recording of that phone call. It sure would be interesting to hear it again. Perhaps the discovery process of civil law will tell. Uhaul, you have been caught red-handed and should be absolutely ashamed!
04/30/2008 WEB BBB RECEIVED BUSINESS REBUTTAL RESPONSE : April 30, 2008
Thank you for your continued concern for our customer Mr. xyz.
Ms. Virly Williams, our Executive Assistant for the U-Haul Company of Central Georgia, reviewed the information Mr. xyz provided. Mr. xyz rented a trailer on an in-town rental contract. He signed the contract agreeing to return the trailer to the same U-Haul location he rented it from in Athens, GA. Instead, the trailer was dropped off one-way in Melbourne, FL. Our U-Haul location applied the one way rate as follows: trailer-$250.00, previous deposit -$60.00, tax-$17.50 = $207.50. Our receiving location collected $54.11 at time of drop off and our Collections Department applied a debit for $155.63 to Mr. xyz's Visa account.
According to the above charges, we over collected $2.24 for the rental and have issued a credit back to Mr. xyz's Visa account for this amount.
Ms. Williams advised our office they incurred an additional expense to retrieve their locally owned trailer and that a refund was not warranted.
Thank you again for bringing this matter to our attention and allowing us to offer another response.
Maria Palmisano
Executive Assistant
U-Haul International
04/30/2008 adh EMAIL Send Business 2nd Response to Consumer
05/01/2008 WEB BBB CONSUMER REJECTS BUSINESS FINAL RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)
What resolution??? For me, as the customer, to incur additional charges for performing the very actions which Uhaul themselves informed me I could do??? Of course not. Uhaul is simply missing the most obvious part of this matter and the entire reason there is any issue at all...UHAUL THEMSELVES TOLD ME WHAT TO DO AND I SIMPLY ADHERED TO THE INFORMATION WHICH THEY PROVIDED TO ME! Yes, as I stated in my original complaint, I rented the trailer on a "local" move. On this point, we are in complete agreement and there is no dispute, so why do they keep saying it? Perhaps because they do not want to focus on the following...Uhaul has simply not acknowledged or addressed the following point whatsoever: Uhaul agreed to change the "local" to a "one-way" move and wrote a "replacement contract" (it even is the same contact # as the original) which I am in possession of a copy. It clearly lists the charges and states them as paid in full, with a zero balance. I was assured that no other charges would be incurred. The fact is, I have a legal and binding replacement comtract with Uhaul which I have completely adherred to in full. As a customer, I only did what Uhaul informed me I could do. If it was misinformation on the part of Uhaul, I understand but it should not be that I, as the customer, pay the price for Uhaul misinforming me as to how to handle a situation. They have as yet acknowledged this fact and seem completely unwilling to simply follow through on the very thing which they committed to. Please listen carefully Uhaul, again I say, THE ONLY REASON THE TRAILER WAS DROPPED OFF AT A DIFFERENT LOCATION WAS SOLELY BECAUSE UHAUL INFORMED ME THAT I COULD DO THAT. VERY CLEARLY, THEY TOLD ME THAT THE ONLY CHARGE I WOULD INCUR WOULD BE THE DIFFERENCE BETWEEN THE "LOCAL" AND "ONE-WAY" MOVE RATES. THEY CHARGED ME THAT AMOUNT, AS QUOTED BY THE RECEIVING LOCATION, WHEN I DROPPED OFF THE TRAILER AND IT WAS PAID IN FULL. IS ANYONE HOME HERE OR SHOULD I STATE THE BASIC FACTS FOR YOU ONE MORE TIME?!?! READY, LISTEN CAREFULLY, THE TRAILER WAS DROPPED OFF AT THAT LOCATION BECAUSE UHAUL TOLD ME TO DO THAT! THEY PROVIDED ME AN UPDATED RATE PRICING AND I PAID THAT AMOUNT IN FULL. I AM NOW IN POSSESSION OF A SIGNED CONTRACT THAT DEMONSTRATES A ZERO BALANCE! Interesting again that they have stated the $250 "one-way" move rate quote in their latest response. As I pointed out in my previous information, this appears to be nothing short of an outright lie. The rate for a "one-way" move is clearly $83 to this very day, and can easily be verified on their website and as quoted by a number of local dealers. How incredibly arrogant can this company be as to lie to the Better Business Bereau?? I am sincerely hoping that a representative of BBB will verify this information at Uhaul's own website. Uhaul should prepare itself to state that disproveable nonsense under oath in a court of law. And another obvious question, if the "one-way" rate was $250, why did the receiving Uhaul location only charge me $54.11 after acknowledging my $60 deposit and demonstrate a zero balance on my receipt?? It simply doesn't add up and Uhaul knows it. The bottom line is what Uhaul is trying to do is charge extra and penalize a customer, without warrant, for performing the actions I took, which was based on the very information Uhaul provided me. Let me say it just one more time in hopes that it clicks for them...The bottom line is what Uhaul is trying to do is charge extra and penalize a customer, without warrant, for performing the actions I took, which was based on the very information Uhaul provided me. I am thankful that this process has committed them to putting their complete lunacy on written record. Their next response should be drafted by a member of their legal staff for civil proceedings. I request Uhaul forward this complaint with all pertinent information to their legal department so they may gain some qualified advice on the best way to handle this matter going forward. Uhaul apparently needs much better advice than they have gotten to date.
Resolution Update 10/04/2008:
Uhaul has refunded the unauthorized charges to my account
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Hugh_Jorgen on 05/01/2008:
One thing to keep in mind is that U-Haul prices its one way moves similarly to how hotels and airlines price their product - it's all supply and demand.
Yes, today the move in question is $83, but that might be because there is an abundance of trailers of that type in North Georgia and a shortage of them in central Florida. You are doing them a favor by repositioning their equipment for them.
Six weeks ago when you made your move it could have been different - a shortage of trailers in Georgia and an abundance in Florida - so they charge a premium price for that type of move.
Just be aware that their one way rates can and do change pretty regularly.
Ponie on 05/01/2008:
Tip o' the topper to you, Hugh, as you apparently read the whole thing. I just couldn't wade through all that. :)
k300 on 09/09/2008:
I would like to know also if I can bring litigation against Uhaul. When we moved to Decatur, GA in July 2008, we dropped off our truck at night where we were given permission. The next day we were informed that the place had been broken into, the truck stolen, and that WE needed to file a police report about it, which I ended up doing (I was told by Virly Williams that this would resolve all and our contract would be closed. It was not.). Upon speaking to the police, I was told that this was the first that they had heard of this Uhaul break in and theft. We went to the store, where a glass panel was replaced with wood. We were told that since the truck had been stolen, they would not close our account, and that it could not be proven that we had actually returned the truck at all, insinuating that WE were culpable. We spoke with them all, all the way to the headquarters, but nothing. Then a few days ago, we notice a charge by them on our credit card for over 800 dollars! We received no contact by Uhaul as to the nature of this charge, just as we received no call by Uhaul the day after we left the store after talking to all levels of the company for several hours. I was going to let it drop, if they just left us alone, but now I am going to pursue justice for the consumer. Feel free to contact me if you have any questions or information regarding this.
k300 on 09/09/2008:
...and just to make it clear, we followed their instructions precisely regarding rental and return. We did nothing unauthorized. We did everything WE were supposed to do.
blueskyflyer on 10/04/2008:
I have received a call from an assistant to the President and she apologized seemingly sincerely and informed me that the additional charges other than my agreed one-way move charge had been credited. I suspect this occurred because I had disputed the charges with our credit card company as "fraud" and they had begun an investigation but had credited the charges in the meantime. I think UHAUL knew that they were not going to prevail and so tried to at least get credit with me by premptively saying "they had decided" it was correct to remove the charges they knew where not going to stand anyway. My experience on this one was very simple. If you believe in the principle of something as much as the money, don't give up. Quit being on the defensive and asking for your money back. Take aggressive and offensive action...that is the only way you will make a dent. Small claim suits heard in county magistrate court have very low filing fees (usually under $100), can sometimes be done online, and you can sue to also include all court costs. Filing against UHAUL corporate and the local dealer as co-defendants would most likely be best and I would first look to file in the county magistrate court where the local dealer does business. Corporate UHAUL will assurredly petition the court to be removed from the suit saying they are separate businesses, and UHAUL corporate only does business in the state of their headquarters but I think it would be easy enough to demonstrate to the court they they do indeed are a connected business infastructure which the court has full jurisdiction of due to their performing business within the county. That would make it quite difficult and expensive for corporate to send a lawyer to your local county court and I bet you would get a quick call to settle. It is very easy and you do not need a lawyer. Wouldn't it just be much seaier for UHAUL to change their corporate philosophy and start really taking care of their customers so they become lifelong walking UHAUL advertisements?? Good luck to all.
jktshff1 on 10/04/2008:
thanks for coming back and letting us know.
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He Said - She Said Debate
Posted by
EDMONTON, AB -- We will never use either of these companies again! So despite the fact that PODS is part of Uhaul, you are only able to talk to specific representatives and the inter-company communication is horrible.
Firstly, my husband and I moved from Ontario to Alberta and rented a Uhaul POD which was then supposed to arrive at a location in Edmonton. Seven days after it was expected there (when we were going to pick it up) we call (which ended up being the call center since in-store did not answer their phones...ever!) and we find out that apparently our POD has not been checked in. After several phone calls and time spend on hold (about 6 hours of this) we were finally able to figure out that our POD was at a different location in Edmonton and the staff there did not check it in. We filed a complaint for this run around only to find out the next day that the claim was "resolved" although we were never contacted.
On top of that once we arrived to pick up the POD and transfer everything into a trailer (since the POD could not be dropped off at our location in Grande Prairie - another 5 hours North) and noticed a few items were broken. We notified the guy who was working and he told us "there is nothing I can do for you. You have to call the 1-800 #"... here we go again! We had actually purchased insurance which was said to cover damages to our belongings so we filed a complaint (AGAIN!). And what happens? We get a call saying that our belongings being damaged was actually not covered by the insurance because it has "very specific criteria" and only covers fire of the POD or theft.
We even have pictures of the POD how the latch and locks did not attach properly and the door was not secured properly - but this of course, is not relevant.
We were never treated fairly and for the precautions we took and the amount of money we spent to move our stuff across the country we certainly are not satisfied. With such a big move it was stressful enough and using Uhaul and PODS just made it a horrible experience. Please take this complaint to heart - do not suffer what we had too!
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U-Haul Sucks and their insurance company Republic Western SUCKS even worse!!!!!
Posted by
GLENDORA, CALIFORNIA -- While my husband was deployed to Afghanistan for 13 months our two children and I stayed in Kentucky with family. Upon on his return in February we rented a trailer to tow behind our vehicle so that we could move our belongings that we had in Kentucky here to Fort Lewis, Washington. When my husband went to pick up the trailer it was an old rusty trailer that looked as though it might fall apart, he was assured by the U-Haul that the trailer was perfectly fine and he need not worry about anything. When we arrived to Fort Lewis and received our house on March 02, 2007 we opened the trailer, which is the first time we had opened since we left Kentucky, and were gagged by the smell. The trailer leaked and everything packed on the bottom and everything against the door of the trailer was soaked, molded, mildewed and reeked. The smell I can not explain, it was awful; I have been in the medical field and have smelled some really nasty things, but nothing like this-it took all of my strength to keep from vomiting. My husband immediately called U-haul to see if they needed to see the items as they were, or what we needed to do. They told him that he should take his time going through the boxes making a list and seeing what was salvageable. He asked if there was anything particular we should do about the items that were ruined, the gentleman told him that all he needed to do was make a list and call back and not to feel rushed because there was no time limit on placing the claim. My husband is active duty and had to report back to work on the 5th of March, which left me to unpack everything, go to school full-time and care for two small children. So, I began with the boxes that contained electronics, when I picked up our PS2 water ran out of it, the same goes for a CPU, V-tech--V-smile game, 4 of the games to the V-tech, and a key board for the computer, the monitor for the computer was also wet, the screen had part of the box molded to the front of it. All of my dress cloths and summer cloths, my childrenââ¬â¢s summer clothes and clothes that I had purchased that they had not grown into yet, were soaked and smelled awful. Almost all of my husbands clothing were packed in boxes in the U-haul, except, two pair of jeans, 2 pair of shorts, a few t-shirts and 2 sweat shirts which I had not packed. He also had placed his military bag at the back of the U-haul, since he would not need it until we arrived here. All of his clothes that were in the boxes and reeked, just like the others, and 2 of his Army uniforms were ruined. Anyway, I think you can surely see that many things were destroyed. So, I called to place the claim with Republic Western Insurance Company, who said that we waited to long, I said, ââ¬ÅBut, when my husband called on 02 March, he was told there was no deadline and to take our time going through the items to see what could be salvaged.ââ¬Â So, she took the information and said that an adjuster from the claims office would contact me and she asked for our contact information. So, my mother called to let me know that some adjuster had left a message on her voicemail, which was the phone number we used when we rented the U-haul, but not the numbers I gave as our contact information to the first young lady. So, I called leaving a message, the next day I called again leaving a message. I finally received a call back the following day, in which a Mary Luca began the call when she needed my clam number since I had not left it on the message. I said,"Well, I did not leave it in the message because the claim number in which you left, differs from the one that was given to me by the first person I spoke with. She yelled, "What is the one I left" I said, "It is 426..... In which she said, Well, that is incorrect! It is 326...." I said,"That is the number that the first young lady I spoke with gave me." She began to become mor and more rude as the conversation progressed.
My husband called before we unloaded the things off of the U-haul, we wanted someone to view the items and be able to see how badly the trailer smelled and how wet things were, but he was told that that was not necessary just to make a list. So, now it seems as though not only are we screwed out of almost $700.00 for the rental, but now over $3000.00 worth of our personal belongings are trash and they just get away with it. .I washed the clothing several times, yet the clothing still stunk horribly, we tried drying the electronics out, but it did not help. U-haul sucks and I will never rent from them again and I would definitely warn others not to as well!!! If anyone has any suggestions on what we can do please let me know. We have been told that since we do not have for receipts for our items and that clothing has no value (exact words of a Supervisor from Republic Western Insurance-Marilyn Nickerson)that we will most likely not be receiving any thing for our claim. I would warn anyone not to use U-Haul-they suck!!!
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ChuhBaca on 05/17/2007:
I am amazed at how many people have bad experiences with U-haul, but they still have so many trucks on the road, and so many businesses across the country. I have not had the need to rent a truck, but if I do, I will definitely not go to U-haul. There are soooo many complaints on them, here, and I've also seen them in the news on more than one occasion.
dude in lude on 05/17/2007:
As a former Uhaul Manager (low point in my life) I will NEVER rent there equipment. I have seen the worst of trucks and trailers and was instructed to get the back on the road to get and let the next uhaul center take care of it. sorry it happened.
Sparticus on 05/17/2007:
My experiences with U-haul have all been pretty crappy. I have taken a vow to never use them again, even if it requires me to pay a little bit more...
Anonymous on 05/18/2007:
Sometimes you just have to bite the bullet and go out and get a lawyer.
lobo65 on 05/18/2007:
Get a lawyer nothing. Tell your husband to contact the JAG office at his military base. I don't think U-Haul will want to mess around with them.
Billy B on 05/21/2012:
Uhaul is STILL the worst. Untrained, unskilled, and from the mamangers up, spineless dolts. Rent from Pensky or Enterprise. You won't be lied to and handed an unsafe truck that some moron that topped off the washer fluid and claimed it to be ready for use.
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Uhaul Now Provides: Physical Assault On Customers And Charge An Extra $280.00 For It
Posted by
uhaul bites
I recently rented a UHaul trailer to move my belongings from over 1200 miles to my new home. Upon arriving in my new home town to take the UHaul to the drop off point and to unload the UHaul in one of their storage facilities, I was treated very unfairly and was also assaulted by the manager of this company.
Customer service is definitely not one of Uhauls better services. Being screamed and yelled at seemed to be their better services they provided. I had spit from him yelling strewn across my face and was grabbed and shaken by this person as well. He told me he was tired and wanted to go home and I would have to leave my belongings unsecured as he threatened to kick me out of his facility. Mind you it didn't matter that he had already kept me waiting in his store for over 1 hour while he ignored me and helped other customers during this time frame. He also told me since I kept him late he was going to charge me another $250.00 for his inconvenience. Which he did in fact do the next day but it was $280.00 even though my contract stated I was paid in full. I had to call the local police to protect myself, my small child from being assaulted further, I was scared and intimidated by this older gentleman.
So lets sum this up... I was overcharged for a service, treated rudely, assaulted verbally and physically and regional office tells me they will now sue me for slander if I publicize any of the truths in how I was treated. I was also threatened over the phone by the regional office that I better watch my back, they know where I live! How is that for customer service and satisfaction. I will never in ,my life use this service again and will listen to others when a bad review is given to me as it was before I hired them as my moving service. I just want to add that I am 5'2", 110lb female, and yes I did press charges. This gentleman had my husband go drop off the trailer, and waited till he was at the back of the lot to attack me and my another female I had helping me.
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Anonymous on 11/22/2005:
You let some old guy spit on you then put his hands on you? Assumming that you are a man(?) why didn't you defend yourself and your child. Did you press charges? Uhaul not only bites they kick @ss!
cycolbur on 11/23/2005:
have you thought of turning the tables on them and suing. I would not even hestitate. call bbb also.
miketech on 01/18/2006:
Oh that's bad. Follow through with the pressed charges and hope he gets alittle time to cool his heals. Did you call Uhaul? I'd get that charge refunded, your in luck cause it sounds like you had a witness.
tigerhwk on 01/26/2006:
You are such a liar
uhaulemp on 10/17/2007:
I believe that is the worst story I have haerd and that you should go above that regional area and go straight to corp.
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The Customer is never RIGHT !
Posted by
MISSOURI -- On 11-21-12 I rented a cargo trailer at Towners Automotive 450 Hwy 53, Poplar Bluff, Missouri. The reason was to move to Grandview, Missouri. On my way the 22nd. it was pointed out that the trailer had no running lights after dark. This was not checked by the person who rented the trailer to me so I had no idea. My son-in-law called to complain and was given the royal run around, when Kevin the field manager for that area called and told me nothing was wrong with the trailer I got very upset because if the guy who rented it to me had checked the lights before I left his lot I would not be complaining on here, if I had known I would not have gone to U-Haul. The compamy does not take care of the people who rent the equipment they rent out. So I will never go to them again for any reason. The customer is always right no matter the problem!
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sp on 12/05/2012:
Sorry to burst your bubble, but the customer is not always right! In your case you do have a valid complaint but when you rent anything from U-Haul its a smart idea to check it out yourself.
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GOLDEN RING, MARYLAND -- I made a reservation, gave my cc number, got a reservation number. I called back to find out the actual physical address of the location to pick up the trailer I got bounced around telling me this is corporate and local & traffic department, etc etc etc. finally, one customer representative told me that I'm not really sure why you have a reservation for this trailer because this trailer is not there till tomorrow. She advised me to get it for the next day. I then took it upon my self to drive to the location to find out the exact reason why the representative reserved the trailer for me when it was not available. They told me that that person named Garrett was not at that location, but was logged in the system to be there, and sometimes people work from home. Since I was already there and drove a rather long distance, I took a different type of trailer. As I was in the location, I saw a sign on the wall behind the front counter, stating that UHaul has a $50 reservation guarantee. of course when I asked about it, the manager was not there and basically sorry nothing we can do. Also, when upon returning the trailer, the man in the lot was very rude and made me park the trailer in a very tight spot where I was very uncomfortable doing this. I asked him can I pull to the section of the lot that was open or park it two spots over where there was more room. He just kept waving his arm "come on back, come on back, not even paying attention to other cars and trucks driving my me as well as another staff member who was speeding and whipping a large truck around my vehicle while trying to park and kept getting flagged to "come on back" what LOUSY service. I do not recommend at all.
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Alain on 10/11/2010:
Give U-Haul a call at 800-789-3638 or email them at http://www.uhaul.com/contactus/Email.aspx and let them know about your bad experience with this location.
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U-Haul..Incompetent and Unresponsive..You are on Your Own
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LITTLETON, COLORADO -- We reserved a trailer (via phone)from U-Haul 2 weeks ago. We gave the agent, on the phone, all information about the size of our car and what we were hauling. We were assured that we could load and haul using a 6x12 (totally wrong!!). Planned, packed and moved around possesions with the dimensions of the rented trailer and understanding of what we could haul.
Went to the center to pick it up on So. Federal in Denver and they helped hook up wiring so they definitely saw the car we were driving.
Came home and completely loaded it up. Started on drive and car could just barely get up to speed of 40 miles per hour on city street. A friend also noticed that the light signals were no longer working.
Drove back home. Called U-Haul and explained the issues. They said we had options to take it back to a center much closer to our So Metro home location or get it fixed. For a drive of 1,000 miles, we wanted to exchange to another trailer. We called the center they recommended (but they don't have a computer system hooked to know what is available at each center..this is the 21st century..they are a nationwide company--??) and they said bring it over and they would exchange it. Got there..wanted to try to fix the lights instead of exchanging..Since the lights were working, not working, working again we declined to use the "fixed" trailer..but then they refused to exchange it since they said that they didn't have one available (why didn't they say that on the phone when we called and told them the problem?)..
We called from that center and found one up North on Colfax to exchange. Got there and they confirmed our car was too small and we should have Never been rented a large trailer. So now we have to cut our haul of our possessions in half for the trip...what a waste...
Will NOT do business with them again since they don't hire OR train their employees to make correct decisions or understand the needs of customers.
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Do Not Give Uhaul Your Money! They Treat You Like Dirt!
Posted by
A brief summary incase you don't want to read the whole story:
I paid for a trailer from nj-wa, it broke down, we paid for a truck for the rest of the way. U-haul didn't give us our money back but offered us a $50 gift certifacate for the next time we use them. I will never use them again, ever! everyone treated me so rudly, the worst customer service.
My last experience with U-Haul was so badâ¦.and Iâm so pissed and got ripped off, but there is nothing I can do about itâ¦other than pass on the info so other people wonât let it happen to them.
My wife and I relocated from NJ to WA, we rented a trailer to tow with our car, we had to buy a trailer hitch around $500, it seems the trailer was already broken but we didnât know it. We found out in SD, the badlandsâ¦.when the whole axle was grinding with springs and wheels was smoking and almost caused a huge accident. They kept us out there trying to find a tow truck in the middle of nowhere. Then they wanted us to stay so a mechanic could look at it and try to fix it, there was no way they could fix it there on the side of the highway. So we had to contact other locations, try to work something out, we drove hours to the closest location, the manager was so unfriendly and treated us very badly, like we were inconveniencing him! So we decide to not use the trailer anymore and want to instead pay the difference for a truckâ¦.weâll we had to drive two more hrâs to another location to pick up the truck.
Now here is the worst part, they say these two transactions well be completely separate, and we wonât give you a discount now, so you can get all your money you should when you get to your final destination. I agree to this. And pay another $1200 for a truck and tow for my car.
When we get to WA, I try to get in touch with someone to help me, and I go around and around, talking to people in SD then to people in NJâ¦everyone I spoke to were not helpful and straight out rudeâ¦the worst customer service I have ever experienced. I send in complaints through the website, and it all goes to the same people that were rude to me!
So my big problem is I paid for a trailer from wa-njâ¦.it broke and didnât make it to wa, but I still paid for it, they offer me $50 gift certificateâ¦I say no way, I want the amount of money from sd-wa refunded to meâ¦after I explain everything again she says weâll give you $150 backâ¦
I spent around $2000 and get back $150 and the worst treatmentâ¦
DONâT USE U-HAUL!!! DONâT GIVE THEM YOUR HARD EARNED $$!!!!
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Anonymous on 08/14/2008:
Sounds like a lousy trip, but I'm confused on this truck rental thing. Are you saying that you rented a truck, put one vehicle inside it and pulled the other vehicle behind it with a tow dolly?
If so, why? You could have towed it with your own vehicle.
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U-Haul: an adventure in !&#$% moving….
Posted by
WAKE FOREST, NORTH CAROLINA -- So I needed a trailer to move from Wake Forest to Chapel Hill this weekend. Only about 35 miles away, under no time pressures, things pretty much still packed from the last move. Itâs really a pretty simple affair.
Except thereâs a U-Haul involved.
I called the local U-Haul place in the center of town, across from the Hardees, and reserved a 5x8 trailer. My family doesnât have a pickup truck or such for when we need to move something big, we just have sedans that are rated to tow our utility trailer, our boat⦠and when we need to move mattresses or something we want to keep covered, a U-Haul.
Weâve got the hitch professionally mounted on my folksâ Toyota Camry. Used to have a hitch on the old Volvo 850 until some⦠ran a red light and totaled it (thankfully my Mom wasnât injuredâ¦). Before that it was a Ford Taurus. I think before that it was a VWâ¦.
Anyway, weâve got the 2-inch ball as well as the 1 and 7/8, Iâve been hauling trailers as long as Iâve been driving and can even back one (*gasp*).
Believe it or not, weâve got our crap together.
But our car isnât wired for trailer lights. This doesnât conflict with any law as far as anyoneâs ever told me (and I didnât see any problems in the statutes that I just glanced at online -- http://www.ncga.state.nc.us/enactedlegislation/statutes/html/bysection/chapter_20/gs_20-123.html), because we only use tow boats, pine straw, sand⦠in the daylight.
So whenever we rent a U-Haul trailer, which comes equipped with a lighting system, we tell them that weâre only towing in daylight and either thatâs always been enough before or they donât care one way or another.
Making the reservation yesterday I told the guy we were only going to be driving it in the daylight. I went in today, had some pleasantries with the fellow⦠and then I tell him Iâm towing with a Camry.
Canât do that, he concludes.
Really, how about you check? Yep, just like the ownerâs manual and I say, the 2005 Camry is rated for towing 2000 pounds, and my mattresses certainly arenât that heavy.
Some folks seem under the weak idea that anything less than a Hummer is puny, child-sized toy thatâs too small to carry more than a little old lady and too impotent to tow her walker.
I was working as a courier someplace once and we had to go pick someone up. They decided to take an SUV instead of my Camry because my car was alleged to be too small.
Listen, itâs a full-sized sedan for full-sized people. If youâre too darn fat, itâs not the carâs fault. And the continent of Europe does just fine towing their boats, trailers, campers⦠without Hummers.
So the U-Haul guy and I went out to hook up the trailer. I start hitching it up and I can take it from there. He heads in, but says heâll have to check the lights before I leave.
Oh, please.
Iâve got it hitched up and he comes out to check the lights and we donât have any and I explain that itâs never been a problem before, that as I said on the phone yesterday weâd only be driving during daylight⦠and he said it was his âlegalâ, âmoralâ and âethicalâ duty to not rent the trailer to me.
Wow, I didnât know I was defying God by driving a trailer with no lights during the day, as kosher by state law. That must be in one of the chapters of Leviticus I havenât gotten to yet.
But, U-Haul is a private business that can set up its regulations the way it wants.
So my Dad and I drive down the road to the next U-Haul guy, really wishing there was some competition in the trailer-renting marketplace.
Somehow, this new U-Haul guy, who knew exactly what our car was rated for, could rent the trailer to us with a third the paperwork, in half the time and for $5 less.
And his guy says the lights arenât required anyway.
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I called UHaul's toll free number around 4 pm on Saturday, Sept. 27th and reserved a 5� x 8' trailer for pick up on Sunday, Sept 28th in the Woodbridge, NJ 07095 area. I gave my credit card number to which they charged $5 in order to confirm the reservation. I was then told to expect a phone call with the pick up location and instructions by 6 pm. I gave my email address for them to send a rate confirm (this was never received). I was also given a phone number to call in the event that they did not call me first. No one called me by 6:00 pm so I called back and was told the regional schedulers work until 7:00 pm so I should wait until then. Again, no call back. I called again at 6:50 pm and after the automated answer came on, I chose option #4 and let it ring and ring and ring--no answer--until 7:00 pm, and which point I called again only to get the automated message that said "we are now closed...call back between....yada yada".
At that point, I had already committed to moving on Sunday�including people we lined up to help us, yet had no information on where to pick up the equipment. On Sunday morning I called back at 9:00 am (which is the time the automated message said they reopen on Sunday) and again used option #4 and it rang and rang until it went directly to the hold music, which I listened to for a good half hour before someone picked up and said "you'll have to hold at least another 45 minutes" and promptly put me back on hold! I held on for over 2 hours!!! (which I will prove when I mail in my cell phone bill!), to NO AVAIL! No one ever came back on the line. In the meantime, my husband was trying to get through to ANYONE at UHaul using our regular phone.
At this point I drove around to 8 UHaul locations in Woodbridge and the surrounding areas (Edison, Linden, etc) and there was not one 5' x 8' trailer available at any of the locations, which makes me wonder how the reservations center could possibly have confirmed my reservation when the equipment wasn't even available!!! Needless to say, the "regional scheduling office" NEVER EVER bothered to call me. I ended up having to drive all the way down to Parksdale, Pennsylvania and rent the trailer for $76 (as opposed to the $19.95 I was quoted on the phone by the toll-free morons.)
NOT ONE PERSON that I spoke with on any of their 800 numbers was helpful or even made any attempt to assist me!
After sending in this complaint via their website, I got the following response:
Thank you for taking the time to contact our Customer Service Department.
Please accept our sincere apology for the difficulties you encountered
with your reservation and any inconvenience we caused. Your feedback will
enable us to improve our service.
Our procedures are as follows
1. Fill the reservation as requested
2. Find the equipment at another location
3. Find equipment of agreeable substitution
4. Keep in contact with the customer to review options
Our goal is to provide a better and better product and service to more and
more people at a lower and lower cost. Consumer input, from customers
like you, helps us work toward this goal.
The $5.00 non-refundable service fee is collected on all confirmed reservations that require In-Town, Remote Pick-up or Same Day/Next day reservations. This information is communicated at the time of the reservation over the phone and on line through our Website.
When a location is unable to assist with your rental needs, they should refer you to the Regional Office for assistance. We apologize for any breakdown of communication. The Saddle Brook, NJ Regional Office at (800)541-0134 has been apprised of your experience.
Please accept our apologies. We want to keep you as a customer and show you we can satisfy your needs.
Salea Kinealy
U-Haul Customer Service
NEEDLESS to say, this moron did not read my complaint or is illiterate and uses a standardized response. When I called UHaul on the phone, they had the nerve to tell me that since I did rent UHaul Equipment, (despite the fact that I had to call around to the various locations myself), I am not entitled to a refund for even the $5 "reservation" fee, which at this point is nothing less than highway robbery--THESE PEOPLE ARE THIEVES!
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Anonymous on 10/02/2003:
I work for an independent Uhaul dealer. I cannot tell you how much it is stressed by every dealer not to make reservations by contacting the 800# or on the Internet. Both of these go directly to Phoenix Arizona, and the people there have absolutely no idea what equipment is available and the number of reservations compared to available equipment. Always make your reservation by calling the dealer you wish to pick up from. They can tell you if what you want is available and if not at their location where it is available.
I can understand how mad you are with the whole situation. However you have to realize that by 4pm Saturday 99% of all dealers have closed and gone home and about 1% is even open on Sunday.
800 & Internet reservation customers are usually contacted within 24 hours after making the reservation by the local marketing office of the area you are requesting pick up. And then again are contacted 24 hours before pick up with the pick up location. Reading your post you made the reservation the night before wanting to pick up. It usually takes a couple hours for reservations to go from Phoenix to the local marketing office. Which is probably why they put you on hold for so long. Which is not right, they should have informed you if they did not have your reservation yet & called you back.
As a dealer I can never understand why someone who knows they are moving well in advance will wait until the night before to make their reservation. If you were going on vacation would you wait until the night before to make the hotel reservation and purchase the plane tickets?
Anonymous on 11/08/2003:
I am not at all affiliated with the following website, and read it at your own risk, but I personally suggest you go to www.dontuseuhaul.com , and I think it will make you feel better reading about someone who fought U-Haul and WON! Very interesting, right to the point story!
Shannon8669 on 06/07/2004:
If you change some of the unimprotant details to this story it is exactly what happened to me. I to went elsewhere and paid 3x the amount quoted by uhaul.
shugah405 on 02/07/2006:
This story has more to it. After the whole fiasco of renting the trailer was over with, we returned it to a local UHaul representative / gas station within 24 hours. End of story, right? Very wrong.
Two months later I see a charge of $1200 on my debit card (which impacted us much more than had it been on a credit card, since they zapped the funds right out of our checking account...word to the wise: if you can, NEVER use your debit card for a guarantee, regardless of how you intend to pay). The uhaul rep neglected to turn in the paperwork showing we returned the trailer. The trailer eventually showed up somewhere down south and we were charged for the time from when we picked it up, until some other people returned it. After numerous visits to the gas station where we returned the equipment, they had no incentive to look for the paperwork proving our claim. My beefy husband had to go in and tell them that his wife is an attorney and that they probably don't want to get involved with me. Between that and calls to "Help Me Howard", "Seven on Your Side" and a few other grievance-aiding services, not least of which was the a friend's sister who happened to work at UHaul, they finally credited back the $1200 (but not the charges associated with bouncing checks due to their false claim).
Stay away from UHAUL at ALL COSTS!
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Quetiapine (Seroquel)
What Is Quetiapine (Seroquel)?By Chris Iliades, MD, and Mary Elizabeth Dallas
Medically Reviewed by Pat F. Bass III, MD, MS, MPH
Quetiapine is the generic name of the prescription drug Seroquel. Doctors sometimes prescribe quetiapine to treat schizophrenia, which causes disturbed thinking and emotions. Doctors also prescribe quetiapine to treat bipolar disorder, which causes alternating cycles of depression and mania, or extreme excitement.
Quetiapine changes the levels of some naturally occurring brain substances, including serotonin and dopamine. Quetiapine belongs to a class of medications called atypical antipsychotics.
The U.S. Food and Drug Administration (FDA) approved quetiapine in 1997 under the brand name Seroquel for the AstraZeneca drug manufacturer. It comes as a tablet or as an extended-release tablet. In 2012, the FDA approved a generic form of quetiapine.
Two years earlier, AstraZeneca agreed to pay $520 million to settle federal investigations into the drug maker's marketing practices for Seroquel. Investigators had accused the company of illegally marketing the antipsychotic drug for uses that were not approved by the FDA.
Although it is legal for a doctor to prescribe drugs for off-label purposes, it is illegal for a drug manufacturer to actively promote this off-label use.
Off-label uses of Seroquel include treatment of aggression, Alzheimer's disease, anxiety, attention deficit hyperactivity disorder, depression, mood disorder, post-traumatic stress disorder and insomnia.
Weight gain is a side effect of taking quetiapine, so sometimes doctors also prescribe the drug off-label to treat anorexia nervosa. However, a study published in "European Eating Disorders Review" in 2012 found that quetiapine did not help people with anorexia gain weight, nor did it help ease their symptoms of anxiety or depression.
In addition, there is not enough scientific evidence to show that the benefits of quetiapine for off-label uses outweigh the risks associated with the drug, concluded a study published in the "Journal of Psychosocial Nursing and Mental Health Services" in 2013.
In This Section:
- What Are the Key Things I Need to Know About Quetiapine (Seroquel)?
- Is There Anything Special I Should Discuss With My Doctor Before Taking Quetiapine (Seroquel)?
What Are the Key Things I Need to Know About Quetiapine (Seroquel)?
The FDA has placed two important warnings on quetiapine:
First, you should not take quetiapine if you are an older person with dementia. This is a mental health condition that causes decreased memory, confused thinking, and changes in mood and personality. People with dementia have an increased risk for dying while on quetiapine. If you or a loved one may have dementia, talk with a doctor about this before taking quetiapine.
Secondly, quetiapine may increase your risk for suicide. This risk is greatest when starting treatment or increasing the dose of quetiapine. The risk may be higher for people younger than 24. Let your doctor know if you are taking quetiapine and have:
- Symptoms of aggression
- Irritability
- Panic attacks
- Extreme worry
- Restlessness
- Acting without thinking
- Abnormal excitement
- Worsening depression
- Thoughts of suicide
Your doctor will watch you carefully for any of these symptoms when you start quetiapine. You should also let friends and family members know about these symptoms. If you have any thoughts of suicide or if a friend or family member thinks you are acting strangely, call your doctor right away.
Experts don't know whether quetiapine is a safe and effective treatment for schizophrenia in children younger than 13. The safety of the drug for treating bipolar mania in children younger than 10 and bipolar depression in children younger than 18 is also unknown.
When taking quetiapine, you should avoid extreme exercise, especially in hot weather. Make sure to drink plenty of water, especially when you are exercising or out in hot weather.
Do not stop taking this drug suddenly, as it can cause withdrawal symptoms of nausea, vomiting, and sleep problems.
Is There Anything Special I Should Discuss With My Doctor Before Taking Quetiapine (Seroquel)?
You should discuss all the risks and benefits of quetiapine with your doctor before taking it.
Always tell your doctor if you have allergies to any medications, including antidepressants.
Quetiapine has many side effects, and it can interfere with many medications and cause problems. It is very important to let your doctor know about all drugs you are taking. Include illegal drugs and any over-the-counter drugs as well as herbs and supplements.
Take this medication with caution if you have certain medical conditions. For example, quetiapine may increase your risk for diabetes, so tell your doctor about any history of diabetes in you or your family. Also, ask your doctor what symptoms of diabetes to look for while you are on quetiapine.
Other conditions to discuss with your doctor before you start quetiapine include:
- Irregular heartbeat
- History of heart attack
- Frequent nausea or diarrhea
- Cataracts
- Seizures
- High cholesterol
- High or low blood pressure
- History of stroke
- History of cancer
- Liver disease
- Leukopenia or neutropenia (low white blood cell count)
Researchers have not studied whether quetiapine is safe to take while pregnant or breastfeeding. Experts do know that quetiapine passes into breast milk. So, let your doctor know if you are or may become pregnant or if you are breastfeeding.
Photos of Quetiapine
Copyright © 2014 Everyday Health Media, LLC
Quetiapine (Seroquel) Side Effects
What Are the Most Common and Serious Side Effects of Quetiapine (Seroquel)?
Let your doctor know about any side effects you experience. The most common side effects seen with quetiapine include:
- Sleepiness
- Dizziness
- Dry mouth
- Weight gain
- Constipation
- Indigestion
Other side effects may include:
- Headache
- Body aches
- Weakness
- Vomiting
- Increased appetite and weight gain
- Stuffy nose
- Irritability
- Trouble concentrating, thinking, or speaking clearly
- Clumsiness
- Unusual dreams
- Loss of interest in sex
- Breast enlargement in men
- Missed periods in women
- Nipple discharge
Serious side effects can occur. If you have any of these side effects, call your doctor right away or call 9-1-1:
- Fainting
- Seizures
- Uncontrollable body movements
- Painful erection that will not go away
- Fever with muscle stiffness, sweating, and weakness
- Unusual bruising or bleeding
- Irregular heartbeat
- Fever with signs of infection
- Difficulty breathing or swallowing
- Swelling of the face, lips, or tongue
- Severe rash, hives, or skin blistering
- Any thoughts of suicide or harming yourself
Copyright © 2014 Everyday Health Media, LLC
Quetiapine (Seroquel) Interactions
In This Section:
- Do Other Drugs Affect the Way Quetiapine (Seroquel) Works?
- Should I Avoid Any Food, Drink, or Activity While Taking Quetiapine (Seroquel)?
Do Other Drugs Affect the Way Quetiapine (Seroquel) Works?
Many drugs may affect the way quetiapine works, and quetiapine may affect other drugs you are taking. It is very important to let your doctor know about all drugs you are taking, including illegal drugs and any over-the-counter drugs as well as herbs and supplements.
Drugs that are known to interact with quetiapine and can cause problems include:
- Several drugs used to treat mental illness, including antidepressants and thioridazine (Mellaril)
- Illegal "street drugs"
- Cold, cough, and allergy medications
- Medications used to treat fungal diseases, such as fluconazole (Diflucan), itraconazole (Sporanox) and ketoconazole (Nizoral)
- Medications used to treat HIV/AIDS, such as such as indinavir (Crixivan), nelfinavir (Viracept), and ritonavir (Norvir, in Kaletra)
- Medications used to treat heartburn
- Several types of antibiotics, including erythromycin (E.E.S., E-Mycin, Erythrocin) and gatifloxacin (Zymar, Zymaxid)
- Heart medications, including amiodarone (Cordarone), procainamide, quinidine, and sotalol (Betapace, Betapace AF, Sorine)
- Seizure medications, such as phenytoin (Dilantin) and carbamazepine (Tegretol)
- Sleeping pills
- Methadone
- Medications used to treat Parkinson's disease, such as bromocriptine (Parlodel), cabergoline (Dostinex), and levodopa (Dopar, Larodopa)
- Steroids taken by mouth, including dexamethasone (Decadron, Dexone), methylprednisolone (Medrol), and prednisone (Deltasone)
Should I Avoid Any Food, Drink, or Activity While Taking Quetiapine (Seroquel)?
Quetiapine may make you feel drowsy and may affect your judgment. Until you know how quetiapine will affect you, you should not drive or operate machinery. Drinking alcohol may make some side effects of quetiapine more severe, causing problems.
When you are taking quetiapine, it can be harder for your body to cool down and avoid heat exhaustion. You should avoid extreme exercise, especially in hot weather. Make sure to drink plenty of water, especially when you are exercising or out in hot weather.
Copyright © 2014 Everyday Health Media, LLC
Quetiapine (Seroquel) Dosage
In This Section:
- What Are Typical Dosages of Quetiapine (Seroquel)?
- What Happens If I Take Too Much Quetiapine (Seroquel) and Overdose?
- What Happens If I Miss a Dose of Quetiapine (Seroquel) or Don't Take It as Prescribed?
What Are Typical Dosages of Quetiapine (Seroquel)?
A typical adult dose for schizophrenia may range from 150 to 750 milligrams (mg) a day. A typical adult dose for bipolar disorder may range from 400 to 800 mg a day.
Your doctor will start you at a low dose and then gradually increase your dose until your symptoms improve.
You can take your medication with or without food.
Take the tablets whole with a glass of water. Do not split or crush them.
What Happens If I Take Too Much Quetiapine (Seroquel) and Overdose?
Ingesting 13.6 grams of quetiapine has resulted in a fatal overdose. Symptoms of a quetiapine overdose may include:
- Vomiting
- Drowsiness
- Rapid heartbeat
- Dizziness
- Seizure
- Fainting
If an overdose occurs, call your local poison control center at 1-800-222-1222. If you or someone else has symptoms of an overdose, call 9-1-1.
What Happens If I Miss a Dose of Quetiapine (Seroquel) or Don't Take It as Prescribed?
Take quetiapine exactly as directed by your doctor. Do not stop taking quetiapine on your own. Stopping suddenly can cause can cause withdrawal symptoms that include nausea, vomiting, and sleep problems.
If you miss a dose of quetiapine, take the missed dose as soon as you remember. If it is almost time for your next dose, skip the missed dose. Do not double your dose to make up for a missed dose.
Copyright © 2014 Everyday Health Media, LLC
Quetiapine Reviews
Copyright © 2014 Everyday Health Media, LLC
About Drugs A-ZDrugs A-Z provides drug information from Everyday Health and our partners, as well as ratings from our members, all in one place. Cerner Multum™ provides the data within most of the Basics, Side Effects, Interactions and Dosage tabs. The information within the Reviews and FAQ tabs is proprietary to Everyday Health.
You can browse Drugs A-Z for a specific prescription or over-the-counter drug or look up drugs based on your specific condition. This information is for educational purposes only, and not meant to provide medical advice, treatment, or diagnosis. Remember to always consult your physician or health care provider before starting, stopping, or altering a treatment or health care regimen.
Photos of Quetiapine
Quetiapine 100 mg APO, yellow, roundQuetiapine 100 mg APO, yellow, round
Quetiapine 200 mg APO, white, roundQuetiapine 200 mg APO, white, round
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Red Bull Principal Christian Horner believes their chances of winning the appeal against Daniel Ricciardo's disqualification from the Australian Grand Prix has improved.
The FIA's International Court of Appeal will hear Red Bull's case on Monday after which Horner hopes that the Australian's podium finish will be reinstated.
Ricciardo was disqualified after his debut for the Milton Keynes team for exceeding the allowed fuel flow limits according to the FIA's sensor, although Red Bull claims to have data that proves that the Australian's car did in fact comply and that the readings on the FIA sensor were faulty.
Although none of the other teams on the grid have been found guilty of the same rules violation, Horner believes the problems with the fuel flow sensors over the last two weeks have strengthened their case.
"Those points are vital, every point is vital," Horner told ESPN.
"I think we've got a very strong case. As more races have progressed, [the] issue have become more evident and issues and understanding has come to light. Hopefully we can present our case fairly and get the second place back that Daniel deserves from Melbourne."
Horner added that Red Bull will continue to work towards catching the table topping Mercedes cars even though the gap between them after the first three races of the season is clearly bigger than he had hoped.
"We're just going to keep working on it, no-one is giving up. We know where we need to improve and we are just going to keep pushing. The Renault guys are working hard on it in Paris and everybody in Milton Keynes if fully fired up," he continued.
"If you think where we were five weeks ago at the [pre-season] test in Bahrain we would never have made a race distance, let alone a competitive race. In China Mercedes are going to be very difficult to compete against with the km-long straight, but once we get back to Europe we need to start making in-roads into them.
"It's no secret that we are significantly down on straight-line performance to Mercedes. The Renault guys know that and are working hard on it and anything we do to close that gap will only get us closer to them. Considering where we are with our disadvantage with straight-line speed, to achieve what we have been achieving is seriously impressive."


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Rob LaZebnik, a writer for "The Simpsons," explains to WSJ Weekend Review editor Gary Rosen how the U.S. can fight back against the insidious threat of British actors playing all the great American heroes in movies and on TV. (Photo: AP)
TICKETY-BOO: Damian Lewis is Brody in 'Homeland. Showtime Network/Everett Collection
POSH: 'The Dark Knight Rises' stars Christian Bale as Batman. Warner Bros/Everett Collection
BLIMEY: Andrew Lincoln is Grimes in 'The Walking Dead. AMC/Everett Collection
BRILLIANT: Idris Elba played 'Stringer' Bell on 'The Wire. HBO/Everett Collection
CRIKEY: Jared Harris as Ulysses S. Grant in 'Lincoln.' 20th Century Fox Film Corp./Everett Collection
CRACKING: Stephen Moyer is Bill Compton in 'True Blood. HBO/Everett Collection
Daniel Day-Lewis, the son of an English poet laureate and a member of the Royal Shakespeare Company, just won his third Academy Award, this one for a stunning performance as Abraham Lincoln. I didn't think twice about a Brit playing our most American of presidents because Mr. Day-Lewis had already been our last Mohican, led our gangs of New York and drained our California oil fields.
But when Ulysses S. Grant appeared in "Lincoln," alarm bells went off: That actor, Jared Harris, played Lane Price, the persnickety Brit in "Mad Men." Don't get me wrong: Mr. Harris is "brilliant" (as his father, Richard Harris, would have said as Professor Dumbledore). But have we come to this—an Englishman playing not only our finest president but also our finest drunk?
The truth is that British actors are quietly taking the best roles away from Americans with all the effort of picking raisins from a scone.
We have long been comfortable with our villains snapping off dire threats in the King's English. Jeremy Irons, Alan Rickman and Malcolm McDowell are the founding members of this club. But now that the Brits are hoovering up our actual American icons, I must protest.
Whom do we call to turn back those Virgin Atlantic flights filled with actors from the Royal Shakespeare Company? Not Batman or Spider-Man—both are now played by Englishmen. Surely Superman will come to the rescue? Sorry, the new Man of Steel, Henry Cavill, is fighting for Truth, Justice and the British crown dependency Isle of Jersey—his home planet.
Even television dramas—once the gridiron of profoundly American actors like James Garner, Tom Selleck and James Gandolfini —have succumbed to a Queen's Guard: Stephen Moyer on "True Blood," Josh Bowman on "Revenge," Charlie Hunnam on "Sons of Anarchy." Last year's Emmy winner, Damian Lewis, plays a U.S. Marine hero harboring secrets on "Homeland": He's also hiding the fact that he's the grandson of the lord mayor of London.
Three stars on "The Walking Dead"— Andrew Lincoln, David Morrissey and Lauren Cohan —honed their Georgia drawls in the U.K. But surely "Andrew Lincoln" is an American name? Sadly, this rail-splitter was born in London as Andrew Clutterbuck. The only more Dickensian name on screen today is Benedict Cumberbatch —who will play an Oklahoman in the movie version of "August: Osage County."
Our poor Americans are even getting their arses handed to them by the U.K.'s former penal colony. From Simon Baker to Poppy Montgomery, Aussies are pinching network roles as well. Even Steve McGarrett on the new "Hawaii Five-0"—an American TV icon if ever there was one—is played by Sydney native Alex O'Loughlin.
Why is this happening? In the casting office, Hollywood producers are seduced by actors who toss off chitchat in beautiful English accents. The Brit walks in saying, "I don't mean to whinge, but traffic on the 405 was beastly," and then flawlessly shifts into his Royal Academy-trained American accent. The subconscious message is that underneath this stoic zombie hunter flows a river of complexity and charm. "Cheers!" he says, departing under a faint whiff of Earl Grey—and our folks are gobsmacked.
How do we fight back? It's up to the handful of remaining American stars to win this revolution. We need them to leave behind their huge salaries and SoulCycle classes in Los Angeles and head to the U.K. to nick iconic English roles. Brad Pitt is starting to develop the jowls to play Winston Churchill. Let's slap some foundation on Angelina Jolie's tattoos and give her a go at Queen Victoria. Show us Adam Sandler's Hamlet, Tina Fey's Jane Eyre and Matthew McConaughey's Martin Chuzzlewit.
Finally, the day may come when a Mark Wahlberg or a Paul Rudd or a The Rock is cast as James Bond. Then Prince William, as head of the British Academy of Film, will have no choice but to call his Yankee counterpart and ask for a truce: Brits will be played by Brits, Americans by Americans.
But the clock is ticking. The truce must arrive before a movie is made about President Barack Obama. Our casting directors will surely be tempted by Idris Elba, the fine actor who played a Baltimore drug lord on "The Wire," but who hails from East London. Or by David Harewood, the CIA counterterrorism boss in "Homeland," who's actually a member of the Most Excellent Order of the British Empire.
Hurry to England, American stars! Your president and nation need you.
—Mr. LaZebnik is a writer on "The Simpsons."


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For Youth + Families
Summer Camps
MOPA's annual summer camps are a great way for kids to enjoy their vacation in Balboa Park. Each day features a different photographic activity and outdoor adventure with digital cameras and alternative photographic processes. View available summer camps.
Youth Exhibition
Each year, MOPA presents a juried exhibition showcasing the creative photographic talents of youth artists.


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Ethernet Direct's software for industrial Ethernet
- Category:
- Product Type: Design & Documentation
- Manufacturer: Ethernet Direct
INTRAvue LITE graphical support software for industrial Ethernet allows control engineers to troubleshoot and configure Ethernet networks. The software works out-of-the-box without configuration and adjustment for new devices. Continuous monitoring provides immediate notification while graphics mean reduced time to identify a problem.
Ethernet Direct; 978/499-9270; www.ethernetdirect.com


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Prudential Center
Newark, New Jersey 07102
Venue Website
Venue DetailsExpand - Will Call, Parking, Directions, and more
Will Call Info
Patrons can pickup their tickets the day of the show only. Box Office opens at 11:00am
Parking Info
For all parking questions please visit www.prucenter.com or to purchase advance parking visit prucenter.clickandpark.com
Phone Info
(973) 757-6600 Prudential Center Box Office is located inside the arena at the corner of Mulberry and Edison Place. You can enter from the corner of Mulberry and Edison Place, next to the glass cylinder.
Misc. Info
For additional information, please visit www.prucenter.com
From New Jersey Turnpike: • Take exit 15E (Newark/Jersey City), follow signs to Raymond Blvd. At the stop light make a right and proceed about 2 miles to Mulberry Street (Downtown Newark). • Turn left onto Mulberry St. • Continue past Market Street and Edison Place, Prudential Center is on the right. From Garden State Parkway South • Take exit 145, follow signs to Route 280 East Harrison/Newark. • Take exit 15A (Route 21/Downtown Newark). • Make right and proceed for ½ mile on Route 21 until the Market Street intersection. • Make a right at the light onto Market Street. • Make a left at the next light at the intersection of Market Street and Mulberry, Prudential Center is on the right. From Garden State Parkway North/Route 78 • Take exit 142 (Route 78), follow Route 78 east to exit 58A and follow signs for Rt. 1 and 9 North and then proceed to Rt. 21 North (McCarter Highway). • Continue north on Rt. 21 for approximately 1.5 miles. At the Market Street intersection, make a left onto Market Street. • Make a left at the next light at the intersection of Market Street and Mulberry, Prudential Center is on the right. From Newark Liberty International Airport • Follow signs for Rt. 1 and 9 North and follow directions above for Garden State Parkway North. From New York City • From George Washington Bridge or Lincoln Tunnel follow signs to New Jersey Turnpike South. • Follow directions above for New Jersey Turnpike.
General Info
Box Office hours are 11:00AM-6:00PM, Monday-Friday. and closed on Saturday and Sundays. (with the exception of weekend events, then the box office will open at 11am the day of that event). The box office will remain open 1 hour after an event begins.
Payment Options
American Express, Visa, Mastercard, Cash
General Rules
Small, non-professional still cameras may be brought into Prudential Center. Please note that for certain events cameras may not be allowed into the arena. Video, audio, and professional camera and recording devices are prohibited.
Child Rules
Children who have celebrated their first birthday are required to have a ticket.
Past Shows | Upcoming Shows
Dec 21 Sunday @ 8pm
Dec 21 Sunday @ 3pm
Dec 13 Saturday @ 7pm
Dec 12 Friday @ 7pm
Nov 14 Friday @ 8pm
Nov 9 Sunday @ 8pm
Oct 25 Saturday @ 7pm
Oct 11 Saturday @ 8pm
Oct 10 Friday @ 8pm
Oct 3 Friday @ 6pm
Sep 12 Friday @ 7pm
Sep 10 Wednesday @ 8pm
Sep 7 Sunday @ 7pm
Sep 3 Wednesday @ 7pm
Aug 2 Saturday @ 7pm


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Sergio Perez has come under come under fire from Fernando Alonso and Lotus boss Eric Boullier after an action-packed Monaco GP.
Perez was involved in incidents with his McLaren team-mate Jenson Button, Ferrari's Alonso and Kimi Raikkonen on Sunday. Button once again complained during the race about his team-mate's driving while Alonso and Raikkonen's Lotus team were also not pleased.
The Mexican ducked on the inside of Alonso at the chicane, which forced the Spaniard to cut the corner and he was later told to give the place to the McLaren man. Perez tried to pull off the same daring move on Raikkonen in the closing stage of the race, but they made contact and the Finn had to make a late pit stop.
Perez's car was also damaged in the incident and he was forced to park his MP4-28 on lap 74.
His antics, though, didn't escape any criticism from Alonso.
"Really I don't want to make too much attention on this because the most important thing is that Felipe [Massa]'s good [after a heavy crash] and the second most important thing is [Nico] Rosberg that won the race," Alonso was quoted as saying by Sky Sports F1.
"Then with Perez he has the car parked in the Rascasse - that is the only point that you can say.
"He was lucky this year in two or three incidents. In Bahrain nearly contact with Jenson, with me I was off the track avoiding contact. Here at the chicane I avoided contact again, but Kimi was not lucky because he didn't avoid the contact. But only McLaren has to be happy with him."
Raikkonen somehow managed to finish P10 after making a late stop, but his team principal Boullier was not pleased with Perez's driving.
"He tried once and if you look at the video he was attempting very, very late braking misunderstanding the braking line of Kimi. I think that was a little bit too much," Boullier told reporters.
"He nearly crashed with his team-mate in Bahrain, here there was also a little bit of action. It looks like he's trying to often to be too aggressive and attempt something which is most of the time impossible to do."
Related Links
Rosberg Wins Crash-Interupted Monaco GP
Sunday's Pictures From Monaco


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Saturday, June 12, 2010
Rifts Lawsuit Dismissed
However you look at it, bad times at Palladium, and probably a bit disheartening. Courage, guys. But at least they didn't touch Floopers, by god:
I can't imagine why.
7 comments:
- Maasenstodt said...
Well, as someone who disagrees with the very notion of intellectual property, and with Palladium's approach to it in particular, I'm glad to see Kevin get shot down on this matter.
As a fan of Kevin's work and someone who'd like to see the Palladium continue to thrive in the marketplace, I'm very disappointed that he's spent six weeks wasting time on this stuff.
- June 12, 2010 at 6:17 PM
- Zachary The First said...
@M: I find it somewhat ironic that this would happen to the gaming company best known for its plethora of trademarks and copyrights in everyday print.
Either way, its unfortunate.
- June 12, 2010 at 6:53 PM
- Maasenstodt said...
You're right about the irony, but I wouldn't say that "this happened to Palladium." Rather, I think Kevin brought this upon himself.
Of course, given what I know about Kevin, the case may well be taken on to California now. I hope he doesn't do that, though. Given the state of the company as he describes it, to further pursue this matter would be to put Palladium at serious risk.
Instead of investing major amounts of capital on protecting trademarks that loose value while they sit undeveloped, why not continue to do that which has brought the company every ounce of success it has had in the past (i.e., produce exciting to read gaming books)?
- June 12, 2010 at 8:13 PM
- d7 said...
The unfortunate thing is that most holders of intellectual property overestimate the monopoly rights granted to them by the system. (That said, I Am Not A Lawyer…)
It looks like Palladium is arguing that it's a trademark violation on the face of it, but in the details they're arguing that the videogame contains ideas similar to the titular rifts in the Rifts RPG.
Trademark law would only apply if a judge considered the videogame to be in a close enough industry—could be argued, yes—and if they judged that consumers would likely be confused between the two products because of the similar names—very unlikely. (Trademark is a consumer protection law, not a company protection law.) Ideas touch on copyright law, not trademarks. But, the kicker is that copyright law only touches on them by explicitly saying ideas cannot be copyrighted at all—only their tangible expression is protected. (Hence why retroclones are generally considered legal.)
Mixing completely unrelated parts of IP law like that is likely to get any suit dismissed rather quickly once a court looks at the substance of the complaint, and I don't think the claims have much chance when they're separate either. It really is a shame that Palladium would waste scarce time and money on a suit that they're probably in the wrong about.
- June 13, 2010 at 1:49 AM
This is a common tactic to use a persons know character flaws to get them to destroy their own company, proceed carefully, better to defend your own rights then to try and shut other efforts down...
- June 14, 2010 at 11:11 AM
Instead of making a better product and focusing on innovating and making a good brand, Kevin is wasting time on these distracting lawsuits.
The gaming industry has changed, so many innovations have already occurred and better material is being seen thanks to a global source for artists and writers as well as a global market.
Sitting on one's Copyright hoping it will keep making the same amount of money is unrealistic and highlights an unhealthy stubbornness to think the world will not leave him behind.
The Idea of the Kitchen Sink setting is getting old, and many other settings can achieve it in their own way. Traveller Hard times and Throw in some fantastic aliens fits the bill quite right. Infinite Worlds, Fading Suns, and WH40K can do it easy and the ton of other homebrews.
Copyright works in creative content, not very well in systems that are utilitarian. Instead of improving on the system, he's sitting pretty on his copyright. if the free market is not speaking loud enough for him to move his ass, I don't think any rational discussion would convince him otherwise.
- June 15, 2010 at 9:56 AM
- d7 said...
Somebody has got a personal beef with Mr Siembieda…
- June 15, 2010 at 1:14 PM


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Latest update : 2012-09-04
A fresh take on the news big and bizarre in newspapers, on news websites, blogs and social media. We also look at stories about how the media functions and how it's evolving in today's society. From Monday to Friday at 8.45 pm Paris time.
2014-12-18 Russia
Depardieu launches "Proud to be Russian" watch range
As Russia feels the pinch of economic sanctions, Gérard Depardieu launches a luxury watch range in Moscow and says "luxury doesn't depend on the rouble, it depends on the...
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"Todos somos Americanos"
A new chapter in US-Cuba relations has been announced ; we take a look at the online reaction.
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A massacre carried out by the Taliban at a school in Peshawar, Pakistan is generating huge condemnation under several hashtags, including #PeshawarAttack, #IstandWithPeshawar and...
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We take a look at how social media was used and misused over the course of a 16-hour siege in a café in central Sydney.
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François Hollande has suggested that "deep sedation" may be the solution for terminally ill patients in what some see as a move towards euthanasia. The French Parliament will...


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Utilizing water-repellent DownTek insulation, the Big Agnes Roxy Ann Women's 15 Degree sleeping bag is designed for 3-season backpacking. The Roxy Ann offers more internal space while packing smaller than other traditional bags.
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Kimi Raikkonen set the pace on the final day at Jerez during which a disintegrating kerb caused a midday stoppage.
Friday's running began in a fiery fashion as, after just two laps in the new Ferrari F138, Pedro de la Rosa had to leap from the car after it caught fire.
The marshals were quickly on the scene and put out the flames which were reportedly caused by a gearbox malfunction.
With the track again green, Sebastian Vettel was the first to slide under the 1:19 barrier before Sauber's Esteban Gutierrez topped his time.
Vettel, though, returned to the front shortly after on a soft tyre run and was leading the way with a 1:18.565 when a hole in a kerb brought proceedings to a halt.
The red flags were out for almost a full hour as track worked sought different way to repair the damage to the kerb at Turn 9 before finally bringing out the cement.
With the action back underway the drivers ventured and were soon joined by de la Rosa in his repaired Ferrari.
Force India hopeful Jules Bianchi, who has yet to learn whether or not he'll race for the team this season, was the first to lower the benchmark time as he posted a 1:18.175.
Bianchi's time, though, was edged by Kimi Raikkonen when - with an hour to go - the Lotus driver went 0.027s quicker.
Although not quicker than the week's best of 1:17.879, which was set by Felipe Massa on Thursday, Raikkonen's time proved to the second quickest of the four-day test.
Vettel finished in third place, 0.417s down, while Sauber rookie Gutierrez was fourth ahead of Jean-Eric Vergne who put in a very late charge to move up the order.
Mercedes driver Lewis Hamilton had a much better day in the W04 as he amassed 145 laps with a best time of 1:18.905.
His McLaren replacement Sergio Perez was seventh quickest, finishing ahead of Valtteri Bottas, who was the only driver in an old 2012 car.
01. Kimi Raikkonen Lotus 1m18.148 82 laps
02. Jules Bianchi Force India 1m18.175 + 0.027 56 laps
03. Sebastian Vettel Red Bull 1m18.565 + 0.417 96 laps
04. Esteban Gutierrez Sauber 1m18.669 + 0.521 142 laps
05. Jean-Eric Vergne Toro Rosso 1m18.760 + 0.612 92 laps
06. Lewis Hamilton Mercedes 1m18.905 + 0.757 145 laps
07. Sergio Perez McLaren 1m18.944 + 0.796 97 laps
08. Valtteri Bottas Williams 1m19.851 + 1.703 91 laps
09. Pedro de la Rosa Ferrari 1m20.316 + 2.168 50 laps
10. Charles Pic Caterham 1m21.105 + 2.957 109 laps
11. Luiz Razia Marussia 1m21.226 + 3.078 81 laps
12. Paul di Resta Force India 1m23.435 + 5.287 49 laps
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shooting aroundThis photo was shot on film. Taken by shoujoai with a Lomo LC-A Refurbished loaded with DM PARADIES 100 film in Berlin, Germany. These tags describe this photo: xpro, cross, city, and berlin. Date: 2012. This photo can also be found in the album LC-A@Berlin.
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