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Virgin Mobile Customer Service
Posted by
PLAINFIELD, INDIANA -- Customer Service is the worst (poor English spoken, and it takes a long time to get an attendant due to the voice reply instructions/service).
There is no quick way to get a real person
Avoid! (if you want to stay sane and heart-attack free)
I struggled to return this phone to Virgin Mobile.
Here are some facts that are difficult to obtain:
- Call and get an RMA number
- Return address for phone:
Virgin Mobile returns
c/o Brightpoint N America
2675 Reeves Rd, suite 190
- The price of the phone should be credited to your credit card
- Ask that the automatic monthly payments be suspended until you buy your new phone (from Amazon of course)
- How to reach a live person:
Call 888-322-1122
Press 0 as soon as you hear "Alex", and keep pressing 0 for each request made for more information
- You may get your plan changed to $35 per month instead of $25 per month.
- If this happens, E-mail them at:
Demand a Beyond Talk plan for $25
- If all this fails, cancel your account, and start from the beginning. Forget your old account.
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Alain on 12/18/2011:
Thanks, Piet10! This will be helpful information for other Virgin Mobile customers.
Monica on 11/17/2012:
Thank you for the information. This company should be avoided. Customer service is horrible! It took me one hour on the phone to get my refund processed.
Marina on 11/26/2012:
What do you expect? Their customer service located in Central America-Nicaragua, means a cheap labor and they do not care if their service will take one hour or more. I agree with a horrible service!!!!
JDex on 05/28/2013:
I got through by pressung 0 at each command. People are correct in that it takes
a fed times of being put on hold, but they were pleasant and determined to assist in my return.
Jenny on 05/28/2013:
I have always had quick and great customer service and I have called plenty if times. Just know exactly what you want.
Sherry from NY on 06/21/2013:
After 8 calls to people in different countries from ranging from Philippines to Mexico, to Nicaragua without success this number did the trick. Thank you. The one person who said said she had no problem was obviously lucky or an employee of Virgin Mobile.
sU on 07/01/2013:
I WAS TOLD BY THE "LIVE OPERATOR ON THEIR SITE THAT THE u600 modem stick was compatible with windows 8. IT IS NOT ! In fact I asked 3 different times just to be sure b4 ordering. As for the customer service when calling to get the RMA # I had to keep getting him to repeat over and over because I couldn't understand him. They have terrible Tech Support. Now I have to pay the shipping and handling fee to return it ! A real pain in the butt !!!
JG on 07/06/2013:
I talked with 14 of their memployees a over a 3 day period,answering the same questions each time. I gave up when they said they wanted me to spell my name once again. I found them impossible to do business with. I'm hoping the RMA information on this site with work.
Ryan on 07/24/2013:
This number will get you straight to a real person really fast 1-855-701-9862
Shirley on 07/25/2013:
I bought a phone Last year after one month my Friend drop it in water,so I bought another same phone Kyocera Rise.on the first phone I did not have any problem on the SKYPEi can see everyone I'm talking and they can see me. But the 2nd one Ican see the person who called me But they cannot see me. I called VM they told me because I do not have a front Camera.is not that FOOLISH IT IS.THE SAME KIND OF PHONE
Edna weber on 07/27/2013:
I bought a Virgin Mobile it's a prepaid phone I used only two/three months plan to buy a card and the touch tone is not working any more I come back to where I bought and they told me to return to Virgin Mobile. I need to send this phone for your area.
Steve V. of Brookdale on 07/27/2013:
I have to say, Virgin Mobile's customer service is horrible. I've always suspected that in cases like this, they're just trying to frustrate you until you give up. But, if you persevere, you will succeed. I was returning a phone, and literally took me an hour to get the information I needed.
It made me glad I decided not to do business with them. Their rates are cheap, but you get what you pay for, I guess. I would steer clear, if you didn't already know this.
albert rodriguez on 08/11/2013:
well vmu tech are really nice but most the time takes time to get a good live advisor guys don't be so hard on them
Cecelia on 08/20/2013:
No question, its a "cheapo" company supported by Sprint. It sounded so great in the beginning of my service. After years of loyalty, VM blocked my phone even tho I had $335.15 in my acct. their reason "lack of funds" ....figure that one out. It was some kind of cover-up for bad service.
Amy on 09/12/2013:
To Cecilia who posted on 08-20-2013: Did you ever get your phone unblocked and/or have you ever tried to get a refund from VM because they blocked your phone yet you had funds in the account? What was your outcome, if any?
I have three phones with VM and, over the last few years, all three have been blocked on and off as well due to "lack of funds," even though each of them has always carried a rather large balance. If I don't continuously keep putting money on each of the phone accounts, then they keep threatening to SWEEP the balances too. Right now each phone has about $200 apiece on them! I cannot afford for that to happen, to lose that much money that is just sitting on dormant phones. (One problem is I lost the charging device and cannot easily find a replacement anymore. Another problem is the screens went completely "out" on two of the phones, so now I can no longer see to get into them to access voicemail or anything! That is a problem because, recently, VM cut off access to calling in to my phones using an outside phone source to access my messages. The automated directive says I have to go through each phone itself order to re-set and/or access information. Absolutely ridiculous.)
Does ANYONE know how to reach an American contact with VM (is that even remotely possible?), or how to get in touch with a Financial Services department with VM? I want to see if there is ANY WAY POSSIBLE I can get a REFUND on at least two of the phone accounts since they are still active but I have not used them in over 2 years, or would they transfer the balances from these two phones to the other phone. Ideally I'd like to be released from all three phones, but I will settle for keeping one with a balance and getting the other two released.
Thanks in advance for any and all help!
Amy, VM customer since 2007
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Great monthly Plans, decent internet service, Mediocre/sub par customer service
Posted by
PLAINFIELD, INDIANA -- Hi everyone, hopefully my review can help anyone thinking about purchasing a phone through Virgin Mobile. I am ACTUALLY currently *returning* one of my phones (iPhone 5S 16GB) so I will have to update this review once the process is complete.
I will make this short & simple. First, my brother who is more "phone savvy" than I recommended Virgin because of their LOW monthly payments (30$ a month for lowest plan when you add a credit card for automatic payments online, and that is with UNLIMITED DATA).
I'm 26 and I'm a power user/internet/video/music guy. So unlimited data or a lot of data is VERY important to me (hence why I returned the 16GB for the 64GB).
1. Ordering the phone online was very simple. You can use Paypal, credit card or debit card. If gives you an option for an additional $12.00 for next day delivery. The only "negative" is that you pay the full price of the phone upfront, which may make some people weary, but in the end you save ~$1000 vs. other 2 year contract from Sprint, or Verizon, or AT&T.
*It should be noted that I purchased the same iPhone 5s 16gb from BestBuy with a Sprint plan, that was 80$ /month with unlimited data (I forgot the amount of minutes it included), but I ended canceling the order after deciding to bite the bullet and spend the $$$ upfront on the Virgin mobile phone, knowing that I would save $$$ in the long -run.
2. The internet service can be dodgy at times. It fluctuates from LTE or 3G or to losing connection. There's been times when the internet literally stops responding. I don't know how common that is on other providers, but, I read some articles about Virgin "throttling" their data for users (setting a "limit" or "cap" on the upload and download speeds). 75% of the time however, the internet is GREAT and works really fast (paired with the fast CPU of the iPhone). Honestly, for 30$ a month does a good job though I will update this as I use the phone further.
3. OK, here is the bad part in my opinion. In the process of *attempting* to return my iPhone under the "14-day" money back guarantee, I found the customer service is REALLY abysmal. No, I didn't get into any arguments with anyone (though I could have, but I used to work in a pharmacy so I tend to be empathetic and realize they may be having a bad day or maybe improperly trained), but, some of the reps are literally LITERALLY clueless. One representative advised me that I could "NOT" return the phone and that I could only do the "buy back option". I tried to explain to her I was still under the 14-day-policy but she didn't understand (Most are Asian too and their English is really atrocious). I had another woman telling me I had to contact the apple store. Finally after a few more phone calls, I got a really great representative who proceeded to process my RMA and transfer me to the technical department.
The girl in the technical department was GREAT, honestly. Amazing girl, I believe her name was "Ngyuen" or "wind" (as she pronounced it). I had an issue trying to get my phone order # for the return and needed to hang up. I was so frustrated that I was going to have to start all over again but she offered to call me back, and guess what, within 10 minutes she called me back.
She processed my return and helped me a lot. So honestly, it's "HIT OR MISS".
I will update once I get my new phone and see how long the return takes to put the funds/$$ back into my account. I heard horror stories about Virgin denying it or it taking months to get back your money, I really hope that doesn't happen to me, but I will update and I hope this helps anyone out.
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Excessive Cell Phone Billings
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WINDSOR,ON -- I visited a Virgin Mobile cell phone outlet in Windsor, Ontario. I advised the sales person that I had just completed a horrific cell phone cancellation ordeal with rogers telephone and I wanted a simple cell phone with no contract and roaming charges had to be suppressed for five us area codes. The salesman a mr. [Snip] stated Virgin Mobile could accommodate all of my requests.
He demonstrated a simple cell phone which I felt would meet my needs. The u. S.A. Area codes that I requested suppression of roaming charges were: 326.210.504.248 And 356.
When I got home and opened the cell phone package, I found it was not the cell phone demonstrated to me. This cell phone was complex had gps and all other sorts of programs. I called my salesperson and advised him of my finding. He said, you are a lucky person, in error we gave you a deluxe phone for the limited price we discussed. Stop by the store and I will suppress all the programs you don't desire. I visited the outlet and all programs I did not want were removed, however;they re-appeared 45 days later.
I found the keypad was ultra sensitive and I had difficulty keying in correct data. I was told I would get used to the ultra sensitive screen. I never have.
Unfortunately, my brother passed away in new Orleans, la. I had to make numerous telephone calls to relative and spend three consecutive weeks in new Orleans handling final arrangements for my brother.
When I received my next billing, it was for over $500:00 mostly for roaming charges for the area codes I requested suppression of.
When I called Virgin Mobile regarding these excessive charges, they said they had no record of my request for suppression. When I tried to contact mr. [Snip], he would never return my call. I am a retired person living on fixed income. This and subsequent charges from Virgin Mobile exceeded my level of mortgage payments.
I have written Virgin Mobile @ team@virginmobile. Ca and never received a reply. I asked for immediate cancellation of this account and credit for the excessive roaming charges. I also called virgin mobiles' toll free numbers and left messages for cancellation to no avail. I filed a complaint with the Ottawa telecommunications cell phone division and received no response.
I don't use this phone and continue to get billed $36:00 plus every month. My credit card company advise they must honor monthly billings until a formal cancellation is processed. How can I get formal cancellation when the phone company can ignore my requests and continue to bill me and get paid every month for providing no service.
My cell phone number with Virgin Mobile is 519-972-4451.
I need help to terminate this awful relationship for which I receive no benefit.
Your assistance is appreciated.
Sincerely, James l. Nobles
I estimate $2,500 in over-billings and unjustified billings
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Injustice To A Disable Client On Unjust Disconnection
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CATASAUQUA, PENNSYLVANIA -- My name is Deanna Ortiz and I am a disable person that is a client of Virgin Mobile, that had always pay on time and around June last year 5 members of my family bought the new android phone that came out, Motorola Triumph 3g, for which we all had had problems from the get go. This hew phone has a value of $300 plus new and all we had had is headaches and to top it all off the company had the policy of sending refurbish phones to replace the malfunctioning phone w, when we are within the year warranty and for which other cell companies like Verizon, AT&T and others, do replace for new ones when they are on the year warranty. My phone was Replace like 4-5 times by December 2011 and this last one I have was malfunctioning again and they refuse to sen me a new one. To top it all off, my phone got disconnected, because they say I never send the old one, when I did, but the say they never receive it. The system they have to send back the phone, is just an envelope for witch is send back to the regular post office way and no receipt to proof it was sent. They supposedly have the tracking number for the post office system, but is only my word, that I send it. If anything, the post office should be responsible for the lost, but they should it put insurance to protect me and themselves. Now they accuse me without any proof and suspend my malfunctioning phone. I am disable and have 3 children and one of them is also disable. I was waiting for them to send me a new phone and now they also told me that they send me another phone before my account was suspended, and that phone never arrived either, but they send this one through FEDEX and they did not request a signature for and expensive phone and again no insurance. This phone is also lost. What kind of responsible company is this for which the parent company is SPRINT? That discriminate against Latin people and disable people, like me, my Mom and my Step dad, Veteran of IRAQI FREEDOM AND RETIRED from the Army after 27 years. The phone has been disconnected for the past 2 weeks and gave them about 3 warnings of 24-48hrs to do something about it and they refused, unless I pay them for the phone that I send and never arrive. What about the money they owe me for the time all the other phones and the one I have have not work? I told them I will hire a lawyer and start a lawsuit for discrimination against a Latin person, a woman and a disable person and a mother of disable son. It is the only phone that I have in case of an emergency. The phone that I send has a serial # of; 268435460404464823; the one disconnected s# is, 268435460405935080. The other phone the supposedly send to replace my disconnected phone is on accounted for or MIA.
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April on 02/14/2012:
At and t also replaces with a refurbished phone within the one year warranty period. I've worked for them for 8 years now. Fairly certain this is common across the industry.
traceylynn on 02/15/2012:
All these practices are common and I donât see discrimination anywhere in this complaint. All customers would have had the same issues as far as refurbished/ not receiving mold phone and facing disco with Virgin. They have no way to know you are disabled. Now ( on MRM's advice) I did just purchase that phone. I bought it through a 3rd party though so I donât have to deal with the hubbub with Virgin. They also sell phones in Target, Meijers, Walmart, and most major retailers. Amazon is an excellent place to find them as well. I will say that phone is a full fledge internet phone and it can get a virus/Trojan. I would try downloading some anti-virus software like Dr. Web ( they have a light version that is free) to see if that fixes the issues. Everyone else I have spoken to about it says they love the phone, I am hoping I have the same to say ( it gets here Saturday). When it does I will write a review ( my 1st!)
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Worst Experience With a Business Ever.
Posted by
I thought AT&T was bad. This is the worst experience I've ever had trying to make a purchase. I tried to place an order on line but their policy - which I've never seen on any other web site - that the shipping and billing address have to be the same. I have a PO Box for my credit card for my security.
Most online stores allow entering both billing and shipping addresses, even if customers want to ship something to their work address, instead of home. I tried chatting with the online technician who kept sending me boilerplate messages before finally saying I'd need to call a number for help. The phone system is the stupidest I have ever encountered. It is set up for existing customers with NO menu item for making a purchase or checking on an existing order. I had to go through every menu item before this was clear and only by continually pressing ####### could I get the system to finally connect to a human being - one who barely speaks English and is only reading a script complete with boilerplate greetings and assurances that he's there to help me. The person I get is a technical support person who can't help me and then has to transfer me to someone to take my order. 36 hours after placing the order I see my credit card has not been charged, so I go on line to track my order.
The web site has no record of my order so I go through the whole ridiculous phone system again and after being put on hold 3 times the script-reader has no information at all on my order and I'm told to call back in a few hours. I ask for the number I'm supposed to call to get directly to someone who can with an order, and I was told I'd have to go through the support menu again. Unbelievable! How do they stay in business? When I was called back after they found my order I cancelled it, was given a cancellation number, but the phone was shipped anyway. It wasn't signed for so I couldn't refuse it at delivery.
It has been a nightmare trying to get the dam thing back and biggest insult is I have to pay for the shipping for a phone that wasn't supposed to be shipped to me anyway. Only masochists should even consider doing any business with Virgin Mobile.
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wowspellswowbackwards on 08/28/2013:
more and more places are putting the same shipping /billing address rule into effect due to fraud. They have just had too many losses due to fraud and want to protect themselves
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"Theft" and Lies
Posted by
INTERNET -- How do you spell theft in this electronic world that would be VIRGINmobilUSA. My account was canceled on 6/13/2013. I received no notification of the cancellation via email, despite having received 3 emails in 2013 from them regarding a change in Terms and Conditions.
Two notifications of my changing the credit card associated with the account or postal mail. Below is the list of events. Please note I had used this service since 2004 so when I say their website is held together with chewing gum I mean it.
IO lost track of how many times I could not access the site to change a credit card or other attempts at more mundane tasks.
1.. I was lied to when told it was being escalated - Sally I believe her name was on 8/19/2013 . Glad I didn't give them my grandsons phone number they had said they were going to credit his account with my old balance
2.. Only form of attempting to let me know the account was to be canceled was text message.They know they do not cover the entire USA and
3.. They sent me an email on 4/12 informing me of a change in the terms and conditions.
4.. They sent me an email on 2/6/2014 saying I had added a card to the account.
5.. They sent me an email on 1/31/2013 saying I had added a credit card as well don't get me going about how impossible their website is to add a credit card.
6.. They say my account was not paid by 4/13/2013 and was canceled on 6/13/2013 supposedly I spoke to a supervisor Lilliam, on 08/20/2013, who had called regarding my response to the support case I filed Online prior to my call on the 19th. Silly me I thought they were actually calling back as.
I was told on the 19th. they would be. She refused to pass me up the line so I said goodbye. I guess they are trained to really tick you off because she said "Thank-you for choosing Virgin Mobile" all I did was hang-up
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Susan on 08/21/2013:
I'm failing to see any "theft" described in this post.
CU on 08/21/2013:
Or lies.
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Terrible Service
Posted by
We made the mistake of buying a phone from this totally incompetent company. We were unable to activate the phone using their website so we contacted their customer service people for assistance. They were unable to activate the phone either, so after nearly an hour on the phone listening to their lame excuses, we told them we wanted to cancel our service and return the phone. That was when hell began for us. Numerous calls, hours of waiting, rude comments, deliberate disconnections to avoid talking to us, and lying (they said that had cancelled our service TWICE, but when we called back to confirm the cancellation we found they had not only NOT cancelled the service, they had billed us double!!!! Do not buy anything from this criminal Enterprise.
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sisbreide472741 on 08/14/2013:
I am on the same "merrygoround" as you. Have been arguing with them since March 31,2013. They blocked a call on March 30, 2013, stating "no funds available" even though I Had $335.15 in my account. "caveat emptor)
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Looks Good on the Outside
Posted by
PORTLAND, PENNSYLVANIA -- Virgin Mobile as like Straight Talk offers low cost cell phone plans. The phones they offer are reasonable and fine. The difference however is the network that supports each of these companies.
I had traveled to a small town in CA last Aug. for mother's memorial service. Absolutely NO service for 5 days there.
Then In Sept, to New Orleans, LA. Sketchy service and absolutely NO service at any of the several different airports, including my local just minutes from my home in Portland, OR.
Final straw last week -stranded on the highway where my vehicle lost power just minutes after leaving my house. Sat in freezing cold car for 2 hours. Called roadside service but ultimately had to call for towing. This catastrophic short took out my engines computer but also my new battery. I could not even operate emergency flashers. Fortunately it was daytime, I was not on my 74 mile round trip to or from work at night.
This phone; while fully charged dropped calls, gave me strange messages like '"does not support 3 way calls", not enough funds to make the call (I have auto deduct with them and was fully paid) etc, as I tried to make local calls and calls to the out of state call centers for the roadside assistance. I struggled with this phone the entire time. I don't make a lot of calls. I had to make several that day however for help and family and arrangements regarding the towing. My feeling is I unknowingly put myself in danger by trusting and depending on a product that is unreliable and problematic.
Virgin Mobile is supported by the Sprint Network. For the years I had straight Talk. Unfortunately Best Buy does not carry them. I traveled for my job out of state, locally and to remote small towns in Northern Washington regularly. Even daily I was in different local office buildings, high rises and rural areas and environments as well as airports. I went over the Çoast Range of mountains to the Oregon Coast, and had great reliable service, always. Even out of state on vacation. They were supported by VERIZON. It is all about the CARRIER! Really. And it pays to investigate and see who supports a cell phone before signing up. I cannot wait to go back to Straight Talk or whomever has a RELIABLE and DEPENDABLE carrier. Someday -literally, your life may depend on it. My situation while not quite that dire, was the true and final test of this phone and the service. People need to know that they expect reasonable reliability in a cell phone company. This is my opinion.
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SimonB on 07/21/2013:
It is worth noting that when you make emergency calls with your cell phone (primarily 911) it's not using just supported towers, but any tower on any carrier. You'll never have better service than when making a 911 call.
A cell phone doesn't even have to be activated, and it can make emergency calls. Even if it's carrier blocked,it can make ememergency calls.
So in true life threatening situations, you'll still be ableto call 911 as long as tthere is any cell reception at all around.
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Worst Cell Company In Canada
Posted by
Hello ppl! Well they did it again screwed another fairly long term user! So...... takes two months to get a LG bliss phone in for me!
When they do of course the rebates "disappear" and even worse the cost of the phone actually goes up!
So now instead of the 149.00 cad. That I signed up for and took two months to get the darn thing, turns into o well that was then not now! (uh nope not taking that for an answer)
So not letting that go I keep calling diligently to get this remedied, seems easy right, I mean I ordered it when it was happening right, so why should I be punished cause they are incompetent?
Well after the two months of waiting for the phone to come in and a week of waiting for customer service to "OK" what was supposed to be mine anyway (the 50.00 online activation credit)
I do actually get the credit, or rather we will see, they have "promised" to anyway, course they are not exactly trustworthy, as you know by now I'm sure!
So OK fine I go to the kiosk in the mall to purchase the phone that took two months to get!
WELL WELL now the phone has gone up in price instead of the 149.00 cad. I contracted to purchase it, "now" has no online activation credit OK I dealt with that, but now the phone has gained in price as well now going for 179.00
So again back to customer service and another almost week to get back to me!!!
FINALLY they get back to me "woooo" I feel so lucky (NOT)!
They leave a message that they will credit the 50 as per previously mentioned and they will honor the 30 over charge and let me have it for the 149.00 I signed up for 2 months ago!
I am thinking wow OK this almost has a end yay! LOL LOL LOL Ya right again NOT!
So I go to get the phone which is a few citys over, yep a total pain been commuting back and forth and back and.........! So I get there again and find out oh no you don't get it for the price you contracted to buy it for, even though you fought customer service and won, you buy it for 179.00 and we will credit that 30 back to you!
Ohhh I see you want a interest free loan on demand in other words! (hmmm does this seem fair where I do I demand one of these, would they do it for me LMAO) CLOWNS!!!
So called customer service again and they will probably call sometime this week I assume who knows, in the meantime this is costing a wad driving around, I broke down and just bought it and I will bite the 30 I guess just want it to be over right!
So OK I am now "OK'd" to receive the $80 back when I activate it online! (so customer service says!)
So I buy it anyway and activate it, and call 611 when I do get it and activated online as per the instructions given! WELL WELL SCREWED OVER AGAIN!!!! Oh they can't just do it, that will be another week for them to get back to me, to give me my credit of $80 now!!!
The girl has the nerve to tell me oh not to worry just buy a card and that will make it happen faster!!! So now the $80 you screwed me for isn't enough you want more huh???
WELL tell you what, I am writing on the net, and calling BBB whoever will listen, and "WARNING ALL POTENTIAL CUSTOMERS OF VIRGIN MOBILE CANADA"
BE AWARE! They WILL and in my case have....... lied, been ignorant, attempted to outright steal from there customers!!! They do not care at all, hands down the absolute positively worst cell company I have EVER dealt with!
There biggest mistake was messing with me I will not let this go! I have all the proof of there incompetence to date and am looking to take some of there money now!!! IE: POTENTIAL VICTIMS/CUSTOMERS!!
If anyone has any ideas of how to get a band of us together and fight this crooked company(in my opinion) PLEASE FEEL FREE TO CONTACT ME!!!
Thanks for your time to read this! I REALLY WOULD APPRECIATE ANY HELP or suggestions regarding this matter! Sincerly Todd N firstname.lastname@example.com
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Truth About Virgin Mobile
Posted by
Customer Service Warrior
I agree, as I have been a CS representative for Virgin Mobile, however don't blame the cs reps..ITS NOT THEIR FAULT!! You want to place the blame, do it with Virgin Mobile, its their policies they follow in order for them to keep their jobs. Virgin Mobile's policies are set up to screw the customer anyway they can, and the reps have no choice as they are limited in their options. Also there are several tiers of service for VM, when you call you start at the bottom of the tier and based on your call and problem you are directed to the right tier. The tiers are as follows: Customer Service Rep, Assists (helps customer service), Supervisors, and Saves (try to stop customers from leaving VM) (Note: when calling to disconnect your service, Saves will intervene and try to make you an offer, it sounds good but nothing special as most of the time its stuff you can readily get from VM anyway, but they try to hype it up like its a gift from Virgin Mobile......crock of crap!!.)Also VM has screwed the employees they do have, how you ask? Virgin mobile was paying the reps around $10 to $12 and hours and now are paying a measly 7.50 and if your real lucky on a few days for a few hours you may get $8.50...how the hell can you live on that?
Now as I said I haven't worked for these scammers for a while, but I still know people who do and they just sent me the most recent results from the customer service survey...here it is:
The customer's comments: "I have been woefully and financially been misled by Virgin, since purchase of phone. I was told that when I did not pay for the phone service, I just could not use it for that month and if I did not use it or pay for use for two months, I would have to be reinstated if I wanted to continue with Virgin. I did not want to continue and did not want to pay, but someone has been charging my credit card for use of the phone. This is not authorized at all. I was to call in month to month if I wanted to renew the service for the month. When I called Customer Care, I had the wrong pin numbers (missing first two from recall) and was dismissed. I changed my credit card numbers to attempt to convey that I do not want this Virgin service at this time, nor in January, and not likely in February or ever again."
"If I didn't already purchase the phones I would probably use another service."
The areas that were impacted:
Advisor displayed a friendly and upbeat attitude- DISSATISFIED
Advisor displayed a genuine concern for resolving my issue-DISSATISFIED
Advisor offered a clear explanation of options and/or solutions-NEITHER SATISFIED OR DISSATISFIED
Advisor was easy to understand (could speak and be understood easily)- NEITHER SATISFIED OR DISSATISFIED
During the course of your contact were you placed on hold while the Advisor researched information? Yes
Based on the reason for your call, please rate your satisfaction with the frequency by which you were placed on hold and amount of time you spent on hold?-HIGHLY DISSATISFIED
Overall, how satisfied were you with the performance of the Customer Care Advisor who handled your call. If you talked to more than one Advisor, please score only the last one you spoke with.- DISSATISFIED
Was the reason for your call resolved after your contact with Customer Care ? NO
How satisfied are you with Virgin Mobile USA Overall?- DISSATISFIED
How likely are you to recommend Virgin Mobile USA to a friend?- probably will not
As you can see, VM IS NOT on anybody's nice list. Folks to be honest with you, I would go with Net10, why you ask? Let me tell its $30 for the phone and 300 min (Walmart and Target), no bullcrap to deal with and they now have a unlimited plan that definitely beats VM any day. Also with Net10 service is guaranteed just about anywhere, you can go to your settings and jump to another network if the network you are on isn't getting a signal.
Cricket is a nice service, however the available service is very limited (if you have service in your area and not planning to travel, grab Cricket otherwise.....) Also let it be known, Cricket uses the same call centers as VM so your talking to the same reps with different policies!
If you dare to venture into VM territory I wish you luck, but my advice to everyone is to STAY AWAY FROM VM!!!
Thanks For Reading
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Plus Blog
September 16, 2013
Do you remember those pretty field lines that emerge when you scatter iron filings around a magnet? In the case of a simple magnet the field is static; it doesn't change with time. But magnetism is just one aspect of something bigger: electromagnetism. You are at this very moment immersed in electromagnetic fields, generated by the Earth, the Sun, and even your toaster.
James Clerk Maxwell realised, in 1864, that electricity and magnetism were just two sides of the same coin and that light was made up of electromagnetic waves. He developed an elegant theory describing the unified force of electromagnetism and the equations that describe the dynamics of an electromagnetic field now carry his name.
Today's Guardian has a great introduction to Maxwell's equations, written by their science correspondent Alok Jha. And if you'd like to venture further into the wonderful world of field theory you can read our series of articles about what happened next, starting with Let me take you down, cos we're going to ... quantum fields.
September 12, 2013
If you're looking for a change of scene next Tuesday lunchtime why not go along to hear Raymond Flood, Gresham Professor of Geometry, talk about Butterflies, Chaos and Fractals, 1pm on Tuesday, 17 September 2013, at the Museum of London. It's just one of a selection of great free public lectures given by Gresham Professors over the upcoming months.
Gresham College has been organising free public lectures for over 400 years, since the time of Elizabeth I. Gresham Professors, in subjects ranging from mathematics and law to divinity and rhetoric, give a range of lectures over the 3 years they hold the chair. Many of the greatest names in science and art have passed through Gresham's halls, including Christopher Wren and Robert Hooke.
We're also looking forward to hearing Carolin Crawford, Gresham Professor of Astronomy, talk about Quasars on Wednesday, 23 October 2013, at 1pm. And Flood's talk on Public Key Cryptography: Secrecy in Public on Tuesday, 22 October 2013 at 1pm, should be topical given the recent revelations of government surveillance.
Looking further ahead, the lecture User Error: Why it's not your fault on Monday, 20 January 2014 at 6pm from Tony Mann, the Gresham Professor of Computing Mathematics, is particularly comforting given that I spent yesterday trying to retrieve about a week's work that was lost somewhere in the bowels of my laptop!
To get you in the mood, why not read our article based on a previous Gresham lecture, Conic section hide and seek.
September 4, 2013
What is the shape of the Universe? Is it finite or infinite? Does it have an edge?
In their new show X&Y Marcus du Sautoy and Victoria Gould use mathematics and the theatre to navigate the known and unknown reaches of our world.
Through a series of surreal episodes, X and Y, trapped in a Universe they don't understand and confronted for the first time with another human being, tackle some of the biggest philosophical and scientific questions on the books: where did the Universe come from, does time have an end, is there something on the other side, do we have free will, can we ever prove anything about our Universe for sure or is there always room for another surprise?
Marcus and Victoria met while working on A disappearing number, Complicite's multi award-winning play about mathematics. X&Y has developed from that collaboration and pursues many of the questions at the heart of A disappearing number.
X&Y is on at the Science Museum in London 10 - 16 October 2013. Click here to book tickets.
You can read about A disappearing number, an interview with Victoria Gould and several articles by Marcus du Sautoy on Plus.
August 29, 2013
If you like the Rubik's cube then you might love the Magic Cube. Rather than having colours on the little square faces it has number on it. So your task is not only to put the large faces together in the right way, but also to figure out what this right way is. Which numbers should occur together on the same face and in what order? Jonathan Kinlay, the inventor of the Magic Cube, has estimated that there are 140 x 1021 different configurations of the Magic Cube. That's 140 followed by 21 zeroes and 3000 more configurations than on an ordinary Rubik's cube.
To celebrate the launch of the Magic Cube, Kinlay's company Innovation Factory is running a competition to see who can solve the cube first. To start it off they will be shipping a version the puzzle directly to 100 of the world's leading quantitative experts, a list that includes people at MIT, Microsoft and Goldman Sachs.
You can join too by nominating yourself (or someone else). Innovation Factory will accept up to 20 nominees (in addition to those that have already been picked). The competition will launch in September and run for 60 days. To nominate someone please send an email to email@example.com, giving the name and email, mailing address of the nominee and a brief explanation of why you think they should be included in the competition. If you don't get accepted, don't worry — the Magic Cube will go on sale after the competition has ended.
The winner will receive lots of glory and a metal version of the Magic Cube precision-machined from solid aluminium, and they will be featured on the Innovation Factory website.
As a warm-up you can read about the ordinary Rubik's cube on Plus.
Good luck!
August 16, 2013
The arXiv is an electronic repository containing scientific papers, both published and as pre-prints, in the areas of physics, mathematics, computer science, mathematical biology, quantitative finance and statistics. That's a lot of areas and there are a lot of papers on the arXiv: over 860,000. But physicists Damien George and Rob Knegjens have got to grips with them all. They have constructed a clever algorithm to visualise the vast paper galaxy. As explained on their website, the algorithm is based on two "forces" that determine the papers' positions on a map based on citations between papers: "each paper is repelled from all other papers using an anti-gravity inverse-distance force, and each paper is attracted to all of its references using a spring modelled by Hooke's law." Each paper on the map is represented by a circle and the area of that circle is proportional to the number of citations the paper has.
The result is not only pretty but also informative and interactive, showing how papers clump together and how different areas relate. Click here to use the map and to find out more.
August 9, 2013
A Kawasaki new rose. Image: Gila Oren.
If you've enjoyed the origami articles on Plus and live in or near London, then here's your chance to see some origami live. The Japan Foundation has invited Toshikazu Kawasaki, creator of the Kawasaki rose, to give a special talk on 27 August 2013. Kawasaki, a renowned origami theorist and maths teacher by profession, will talk about his approach to the paper craft with actual origami demonstrations. His talk will also explore his role as an origami master and how his passion for origami and maths led him to become the world's first doctor of origami. During the talk the audience can also put their origami skills to the test with the instruction of Kawasaki.
The event will take place at The Japan Foundation, Russell Square House, 10-12 Russell Square, London WC1B 5EH. It's free but booking is essential. To reserve a place, please email your name and the title of the event to email@example.com.

subset: commoncrawl


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Lagoon Bauble Earring
Clusters of iridescent crystals are the perfect complement to our Lagoon-colored prints and accessories. Glass crystals; nickel-free metal. French wire. 2" drop.
We're so sorry: this item sold out sooner than expected. For an equally stylish substitute, please call our Style Experts at 1.877.948.2525. Or click on Live Help below for immediate assistance.


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It's been a LONG time since I've compiled a Friday FIVE, but I'm ready. I've got good stuff to share!
This new song, Glorious from David Archuleta is featured in a new movie called, Meet the Mormons produced by The Church of Jesus Christ of Latter-day Saints. I saw this movie last night and now these lyrics are playing over and over in my mind. I love the inspiration found in both this song and the film. You can download the song here. If you're looking for a good movie this weekend, watch the trailer here.
You might not believe this next one, but here goes. I am now a huge believer in cod liver oil. I know. disgusting right? But OH SO GOOD FOR YOU. Go ask your grandmother (if you can) and maybe even your mom. For years—really until over-the-counter medications became common, cod liver oil was the elixir of choice. As I have learned more about restoring good health, reducing inflammation and boosting immunity, the more I bumped into cod liver oil. But, here's the deal: Get the good stuff. This is the good stuff. It's liquid, it's fermented and the one I like and use is not as the picture suggests, flavor free. Nope. The one I like has a cinnamon tingle in it. It's still not delicious, but it is doable. I mix my daily 1/2 teaspoon into a little bit of almond milk and just gulp it down. I started back in May and I'll be honest that in the beginning it came back up (ie. I burped) but with time this not-so-nice side effect has subsided substantially, and I sincerely believe that it has contributed to me feeling more consistently better. If you want to read more about the benefits of a cod liver oil, just Google it, or click here. I buy mine on Amazon.
My friends at Compendium continue to delight. They have just created a BUNCH of new books, cards and other products, all beautifully designed and totally inspiring. I somehow managed to become a brand ambassador for them and I am 100% thrilled to promote their products, because I love them so much. Every time I get a box of goodies to share, I pinch myself. To be perfectly honest, I am blogging today because I have goodies to share …
To avail yourself of the opportunity of (possibly) winning some live-inspired.com happy mail, click HERE, explore the "What's New" section and then leave me a comment telling me what looks interesting to you. I'm going package up fun stuff, share it on Instagram and then send it out! I'll probably do this next week, so don't wait. By the way, my favorite is the book, pictured above, called Start Today. I also really like the super-cool colored pencils!
I'm sure you are aware by now that Becky Higgins and Project Life have introduced a new app for the iPhone (Android version is in the works) but you might not be aware of the fact that I am IN LOVE with this app! It's true. I LOVE it. You can purchase it here. I have completed two pages and have a few more in the works. I adore the fact that when I take several go-together photos on my phone (like I did recently on a field trip with Addie) that I can then whip up a page in 20 minutes or less—this includes journaling! I love that I can now make quick mobile pages, save up a few on my phone and quickly upload them with this app to Persnickety Prints, to get back beautiful, full-color, archival (as in water proof) prints to slip into my library. For years I have struggled to create simple event pages. I just don't think they are that fun to make, so event pictures tend to get passed over in favor of more story-centric pages that I do love to get lost in. BUT … I'm now *thinking* that this new tool and approach will help me fill this gap in my creative process and system.
So, here's a huge shout: Thank YOU Becky and everyone on the team behind the scenes. I am grateful!
And finally, I'm sharing the HAPPY news that my sister and I have teamed up to create a super-FUN workshop at Big Picture Classes, called Super Simple Scrapbooking Challenges. If you loved Simple Scrapbooks magazine, you will love this class, because it is chock full of the same no-fuss, realistic simplicity that is the foundation of what I believe and have taught for years. Darci and I are both overwhelmed with life (most of the time) but we both love telling stories in scrapbooks, so we both have to keep it super simple. You can learn much more HERE. And, seriously? How cute are we in our orange and pink capes and how happy does this video make you? It should make you happy! You need to know that there are lots of exciting changes coming to BPC early next year, so this may be one of the last times you can experience a good "old-fashioned" BPC challenge class. In fact, why don't I give away THREE seats in class? Leave me a comment and share one tip that helps you simplify your scrapbooking. I'll select and post winners early next week.


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Commentary & Insights on Entrepreneurship The Top of Mind blog brings an array of editorial views to current events shaping the world of entrepreneurship. Engage, exchange, and expand your own view of the world!
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Our founder, Ewing Marion Kauffman, once said: "It's your right to be uncommon if you can. You seek opportunity to compete. You desire to take calculated risk, to dream, to build, yes, even to fail, and to succeed". He was talking to entrepreneurs: those people who create new ventures, building visions into reality. Indeed, entrepreneurs are uncommon in many ways. They create something from nothing. They see problems (and solutions) that others might not. They take personal and financial risks.
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- nissan high cross concept geneva 2012
Are you the next Nissan X-Trail?
by Jeffrey N. Ross (RSS feed) on Jan 23rd, 2013 at 5:16PM
Patent filings have given us plenty of early glimpses at future cars recently, but generally speaking, we tend to know what we're looking at. What we're seeing here is obviously an upcoming Nissan utility vehicle based largely on the 2012 Hi-Cross Concept, but other than that, there's really no information. Our best guess is that this is a peak at the next-generation X-Trail – Nissan's small, rugged crossover that isn't currently available in the US. From concept to the patent phase, we see the arched front fenders and stylized D-pillars are almost identical, but we also get a look... Read More


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Primus to play outside in Benson this summer
posted at 12:23 am
on Thursday, March 10th, 2011
Primus to play outside in Benson this summer
posted at 12:23 am
on Thursday, March 10th, 2011
(We're testing Disqus commenting (finally!); please let us know if you have trouble.)comments powered by Disqus
Bands to host Pilger tornado benefit show
* Four bands with ties to the northeast Nebraska area are coming together to host a benefit show for the tornado-stricken town of Pilger. Des Moines' Monday Mourners, Clarence Tilton, the Sons of......more »
The Faint, Plack Blague release new videos
* The Faint have unveiled a video for scorching two-minute track Scapegoat, off their 2014 release Doom Abuse. The clip is directed by Harrison Martin and returns the synth punk band to its basement...more »
Three shows highlight Lincoln's music calendar
* Lincoln's claim as a music city will ring true July 15th as they host three shows that would be marquee indie rock events in any Midwestern city. Within a square mile in the state capital, Vega,...more »
Summer ushers in two more festivals
* Summer officially starts this week and with it comes a few more local music festivals. Up next is the Omaha Solstice Reggae and World Music Festival at Riverwest Park, 233rd and West Maple Road....more »
Guided By Voices returns to its drunken best
* This time through Omaha, Robert Pollard and his Guided By Voices cohorts played for the diehard fans. The crowd for the iconic Ohio indie rock band's Tuesday, June 3rd show at the Waiting Room...more »


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After pulling out of talks with South Korea just last week, North Korea's unpredictable top policy-making body says it wants a dialogue with the U.S. WSJ Seoul Bureau Chief Alastair Gale tells us why the U.S. won't engage until at least one demand is met.
SEOUL—North Korea on Sunday called for high-level talks with the U.S. but offered no indication it would move to wind down its nuclear-weapons program to initiate dialogue.
North Korean leader Kim Jong Un is greeted by soldiers in a photo from the North's official news agency. Agence France-Presse/Getty Images
Less than a week after North Korea pulled out of talks with South Korea, the North's top policy-making body said it wanted dialogue with the U.S. to "defuse tensions on the Korean peninsula and ensure peace and security in the region."
A spokesman for the National Defense Commission said the talks could include mutual denuclearization but also repeated the North's commitment to building up its own nuclear arsenal.
"The legitimate status of the DPRK as a nuclear weapons state will go on and on without vacillation whether others recognize it or not," the spokesman said, according to state media. DPRK is the abbreviation for North Korea's official name, Democratic People's Republic of Korea.
The U.S. State Department had no immediate response to the North Korean offer, which came late Saturday in the U.S.
On Friday, the U.S. envoy on North Korea, Glyn Davies, said that a breakthrough in diplomacy with Pyongyang hinges on the North following through on previous pledges to roll back its nuclear-weapons program. In a forum known as the six-party talks that ran through 2008, North Korea committed to end its nuclear-weapons pursuit.
During heightened rhetoric on the Korean peninsula earlier this year, North Korea's parliament wrote into law the development of nuclear weapons as a top policy goal. Since then the North has stepped up work to restart its nuclear reactor to produce plutonium for bombs and is also thought to be making progress in enriching uranium for weapons.
North Korea says it needs to increase its nuclear arsenal to provide an effective deterrent for possible attack from the U.S. Analysts say the North also sees its nuclear stockpile as a lever in trying to win security guarantees for its regime, as well as other benefits such as aid.
In March, North Korea threatened the U.S. with nuclear attack, although most experts say it hasn't yet developed the ability to follow through on such a threat. The North is thought to have a few small nuclear bombs, but it is unclear whether it would be able to mount a nuclear device on a missile.
China has been leading calls for a resumption of multilateral talks about reining in North Korea's nuclear ambitions. After a meeting last week between U.S. President Barack Obama and Chinese President Xi Jinping, Chinese officials emphasized getting North Korea back to nuclear disarmament talks.
Glyn Davies, the U.S. envoy to North Korea in May Agence France-Presse/Getty Images
U.S. officials say that they won't recognize North Korea's demand to be viewed as a nuclear state and won't return to talks without steps by the North to begin dismantling its nuclear program.
The last high-level talks between the U.S. and North Korea produced an agreement in February 2012 to provide the North with aid in return for a freeze on missile tests and uranium enrichment. That deal soon collapsed after the North launched a long-range missile in April.
Tensions escalated further from the end of last year after another missile launch, followed by a nuclear test in February. As well as threatening the U.S., North Korea said it wouldn't be bound by the armistice that ended the Korean War and closed a joint industrial park with the South.
Talks over resuming operations at the park and other inter-Korean projects were scheduled for last week in Seoul but collapsed after the North refused to send a delegation in a dispute over the rank of the most senior official on each side.
Write to Alastair Gale at email@example.com


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protection of the fast Zeolit Base with world cup grind Prewaxed + prebrushed Anti scratch Anti oxidation + UV protection Easy to select and use on the flex bench (no scraping) Just remove the foil and brush again the ski
Extra fine World Cup stone grind. best performance from extremely cold to cold conditions, below -5°C.
Our most precise Stone grinding and digital measurement ensure the optimum structure and depth for better performance on every condition.
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Showing 1-24 of 1,043 items found in Food & Drink
Dave & Buster's
There's no place quite like it! From hand-crafted tables and world class pocket billiards to the vast array of games in the Million Dollar Midway, D&B will provide one of the most unique entertainment outings you'll ever experience.
CITY: Addison
Venuti's Ristorante & Banquets
DuPage County, Chicago's Western Suburbs - The Venuti family will customize your special event in a lavish banquet setting that can accommodate up to 1,000 guests. Venuti's houses three opulent bridal suites, a quaint chapel for 100 guests, dramatic marble double staircase and granite dance floor. The restaurant offers a warm setting and fine Italian cuisine, including scrumptious homemade specialty pastas.
CITY: Addison
Allgauer's Restaurant
Allgauer's Restaurant features steak, chops, pasta and seafood. Join them for breakfast, lunch, dinner and their award winning champagne Sunday brunch.
CITY: Alsip
White Pines Golf Club & Banquets
A local favorite since 1928, White Pines is conveniently located minutes from O'Hare, and its two year-round 18-hole courses are situated on 240 beautiful acres. Banquet facilities are perfect for golf outings, weddings, business or social events, large and small.
CITY: Bensenville
37 Bar & Grill at White Pines Golf Club
DuPage County, Chicago's Western Suburbs - Enjoy a variety of daily and weekly food and drink specials, along with craft beers offered on tap and by the bottle. Seasonal patio dining available, and the new bar area has sitting room for 38 guests, boasting multiple HDTV screens.
CITY: Bensenville
La Espanola Tapas
Take a trip to Spain and indulge in the authentic tapas and a glass of sangria at this LGBT-friendly spot that features Gay Night on Fridays, with the occasional drag show.
CITY: Berwyn
Everyone is welcome at FitzGerald's a nationally-known music venue located in Berwyn just minutes from Chicago and Oak Park. The venue also is available for weddings, parties, school functions, etc. Whether you want the main club, the smaller party room and SideBar or the outside beer garden, we can transform each to party specifications. Check out examples of parties and music on our Flickr page at http://www.flickr.com/photos/109186657@N03/sets/72157637847655283.
CITY: Berwyn
Autre Monde
Autre Monde Cafe is a neighborhood restaurant celebrating all things Mediterranean with a fresh, seasonal menu, old world focused wine list showcasing the best organic & artisan producers as well as cocktail program inspired by small batch spirits, fresh juices and old school techniques.
CITY: Berwyn
Master's Clubhouse
DuPage County, Chicago's Western Suburbs - American cuisine. Resort casual dress code. Serving breakfast, lunch & dinner. Average cost per meal: $10-20.
CITY: Bloomingdale
Sedonna Grille
DuPage County, Chicago's Western Suburbs - American cuisine. Resort casual dress code. Serving Sunday brunch & dinner. Average meal cost: $12-15.
CITY: Bloomingdale
Anyway's American Grill & Pub
Restaurant and pub with comfortable, friendly and casual atmosphere. Outdoor beer garden, dining room and separate bar area with TVs throughout. Full menu featuring classic American fare; average price $7-$12. Daily drink specials. Open daily 11:00 am.
CITY: Bloomingdale
Club Krave
This south suburban gay club features DJ-driven dancing, male dancers, karaoke and monthly drag shows.
CITY: Blue Island
Golden Corral - Bolingbrook
Family style restaurant offers the biggest and best buffet and grill. Banquet room available. Offering senior discounts daily. Fresh baked goods and "all you can eat" sirloin steaks.
CITY: Bolingbrook
Remington Street Grille, Holiday Inn Hotel & Suites
DuPage County, Chicago's Western Suburbs - Remington Street Café is a full service restaurant and lounge, Room service menus avialble. Open at 6:00 am for breakfast, lunch and dinner.
CITY: Bolingbrook
The Nest Bar & Grill
DuPage County, Chicago's Western Suburbs - One of the best kept secrets in casual dining! The Nest Bar & Grill at Bolingbrook Golf Club can accommodate over 100 guests.
CITY: Bolingbrook
Ashbury's at Boughton Ridge
Ashbury's features a cozy and inviting atmosphere with outdoor patio and beautiful views of Boughton Ridge Golf Course. Daily specials and events.
CITY: Bolingbrook
Nancy's Pizza
Award Winning Pizza served in 4 crusts - 2 1/2' stuffed, 1 1/2" stuffed Lite, Original Thin, Super Thin. Also serving Appetizers, Salads, Pasta and Sandwiches. Pick Up - Delivery - Catering. Open Daily 10 AM. Complete menu available.
CITY: Bolingbrook
Bolingbrook's Clow International Airport
This airport offers general aviation, flight school, air charter, restaurant and Illinois Aviation Museum all within the airport.
CITY: Bolingbrook
Bolingbrook Golf Club
Bolingbrook Golf Club combines the elements of a world-class facility and championship golf. Featuring an Arthur Hills and Steve Forrest designed golf course, a learning academy, clubhouse with lounge, two full-service restaurants, and banquet facilities.
CITY: Bolingbrook
Mama Luigi's Restaurant & Banquets
Italian restaurant and cocktail lounge with live entertainment on weekends. Banquet hall to seat 300 with large dance floor. Wedding specialist.
CITY: Bridgeview
The Patio Restaurant
Voted "Best BBQ Ribs in the Chicago Southland." This is now a 37-year casual dining, catering and carryout tradition in the Southwest and Western suburbs.
CITY: Bridgeview
Weddings at Brookfield Zoo
Say I Do at Brookfield Zoo! Imagine a breathtaking water fountain as the backdrop for your ceremony. Enjoy "Cocktails with the Animals" in one of our magnificent animal habitats. Savor an elegant dinner in one of our beautiful dinner venues. Let your Brookfield Zoo Consultant assist you to create the celebration of your dreams!
CITY: Brookfield
Chuck's Southern Comfort Cafe
Restaurant specializing in BBQ, Gourmet Mexican & Cajun. Party Room and eat-in lounge also available.
CITY: Burbank
Mr. B's Lounge, The Oaks Hotel-Burr Ridge
American cuisine. Casual dress code. Serving dinner. Average cost per meal: Under $12.
CITY: Burr Ridge


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After circling Friday competition for years, 'Shark Tank' strikes
BY LORI RACKL TV email@example.com December 6, 2012 1:40PM
The "Sharks" hear business pitchesand decide to fund aspiring entrepreneurs. Mark Cuban (from left) Daymond John, Kevin O'Leary, Lori Greiner and Robert Herjavec decide "Shark Tank" contestants fate. | ABC
Breakout head
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Updated: January 8, 2013 6:22AM
After a sleepy debut in the summer of 2009, "Shark Tank" is reeling in a record number of viewers this season.
The reality show that has budding entrepreneurs trying to convince a panel of deep-pocketed business gurus to open their checkbooks is the most-watched primetime program Fridays among 18-to-49-year-olds — the demographic equivalent of chum to advertisers. Despite being scheduled in television's Friday night death slot, "Shark Tank" has managed to draw not only a big audience but an affluent one, boasting the fourth-highest median income among viewers of any series on the major nets this season.
This week, the network tested the waters by airing an extra episode on Tuesday, a more popular night for TV viewing. "Shark Tank" devoured its Fox sitcom competition with 6.9 million viewers. The show netted its second-largest audience, even though it faced a formidable foe in NBC's "The Voice."
"It's caught on," said prolific Chicago inventor Lori Greiner, a former guest shark who plays a bigger role during the current fourth season, appearing in roughly half of the 24 episodes. Her fellow sharks include brash venture capitalist Kevin O'Leary (a k a "Mr. Wonderful," whose blunt persona makes for fun TV), real estate mogul Barbara Corcoran, technology innovator Robert Herjavec, fashion expert Daymond John and Dallas Mavericks owner Mark Cuban, an outspoken billionaire who was promoted to series regular last season.
These self-made one-percenters listen to a parade of entrepreneurs trying to get the sharks to buy into their idea for a belt buckle that doubles as a beverage holder or a Christmas tree rental service. If the sharks like what they hear, they fork over their own money in exchange for a stake in the business. Seeing the sharks take a bite out of each other as they fight amongst themselves is often just as entertaining as watching people pitch their hearts out.
Greiner estimates she's invested more than $3 million in "Shark Tank" projects. Some have paid off handsomely, like the magnetic eyeglass holders she bought into last season — a simple contraption she says logged more than $4 million in sales in less than a year.
They're not all success stories. An entrepreneur pitching his Plate Topper food-storage invention this season caused a feeding frenzy among the sharks, with Greiner at one point offering him 10 times the $90,000 he'd asked for. His slippery negotiating style soon turned off a lot of the sharks, who uttered the dream-crushing words, "I'm out!"
"I loved the product so I forged ahead anyway," said Greiner, who settled on giving the Plate Topper guy $90,000 for 8 percent equity. "Afterwards he was as difficult, if not more difficult, than he was during the episode. It's a no-go."
No stranger to turning an idea into an empire, Greiner has created 350-plus products, from jewelry organizers to kitchen gadgets. Many of them she hawks on the cable TV shopping network QVC, where she's hosted her show "Clever & Unique Creations by Lori Greiner" for more than a decade.
"I think I've brought a big audience," Greiner said about "Shark Tank," which was nominated for its first Emmy this year. "I have a big QVC following and I have a big young, female following."
Good timing has helped with the success of the series, based on the Japanese hit "Dragons' Den" and produced for the U.S. market by reality show virtuoso Mark Burnett ("Survivor," "Apprentice").
"With the economy, people are looking for ways to quit their day job and find a way to be an entrepreneur," Greiner said. "They learn from the show."


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Home » Outdoor/Recreation » Dynamic Ropes » Fusion Series » Fusion Nano 9.2mm
Product Categories
Fusion Series
Additional Information
Dynamic Elongation
32.50% / 32.7%
Impact Force
8.5kN / 6.4kN
Rope Type
Single & Half
Static Elongation
7.5% / 7.5%
UIAA falls
6 / >20
53 g/M
The Nano may be the most versatile rope in Sterling's line up. It's both the largest diameter half and skinniest single rope that we offer. Duel certified, the Nano is the top choice rope of many of our athletes for alpine climbs, extended expeditions and long routes where rope drag would be an issue.
NOTE: Due to the Nanos' small diameter, it is recommended that it only be used by experienced climbers and belayers and NOT for top-roping or working of routes. It is critical that proper belay devices be used and extreme caution should be taken.
*Olive Drab is not a stocked item and may have longer lead times.


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|Those Dominion attack ships have really gone downhill. When we first saw them, three of them killed a Galaxy class Starship! Now even a Runabout is more than a match for them. Trek is always doing this - introduce some new uber-baddie to make us all go "oooooh!", only to then make them much weaker over time so that our heroes can actually defeat them. Voyager's treatment of the Borg is the classic case, but the Dominion fares little better.
The Federation stands to make one of the greatest intelligence coups of all time when none other than Weyoun tells Odo he wants to defect. But his cloned replacement is willing to do anything to stop him, even kill a Founder... Meanwhile O'Brien trusts Nog to get hold of a vital part for the Defiants gravity grid - and soon finds himself faced with a network of favours that extends across half the quadrant.
|Copyright Graham Kennedy
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Central & Eastern European Academic Source (CEEAS) is a multidisciplinary, multilingual database providing full-text coverage pertaining to all facets of central and eastern European countries. The collection contains hundreds of full-text publications covering many academic areas including business and economics, medical sciences, political science, law, library and information sciences, literature, linguistics, history, and sociology relating to this geographic region.
When the administration of the Western College for Women – now a part of Miami University – opened its campus to civil rights activists in 1964, the institution followed its long tradition of independence and innovation. An estimated 700 young, idealistic college students from across the north arrived in Oxford, Ohio for voter registration training before leaving to serve in Mississippi to register African-Americans to vote and assist with local community projects, like Freedom schools and the building of community centers.
Today, the story of Freedom Summer has the power to evoke important questions about American identity, public life, engagement, and commitment. This exhibit will focus on local resident Roland Duerksen and former student volunteers Carole Colca and Mark Levy. They have left the legacy of their work in the Western College Memorial Archives. This exhibit, which includes photographs, letters, audio recordings, and an interactive map of Mississippi, will serve as a narrative of their dedication to civil rights and social justice.
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Happy Birthday, Jane!
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Halloween history, hot spots and horror films
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Cosplay Central
shopping cart
Sword Arabian. 23 inch long plastic replica of sword used by the Arabians.
our price: $ 3.79
reg: 4.92
Sword Cavalier
Sword Cavalier. 26 inch lond sword with gold-colored accented sheath.
Sword Ninja Wooden
Our Ninja Sword measures 40 inches long.
Sword Velvet Sheath
Handsome 36 in long curved metal sword with sheath.


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Constructed of durable 600D Polyester and PU-laminated, molded EVA foam, the Kelty Cache Box protects phones, cameras, tablets, e-readers and other electronics. The Cache Box is available in Small, Medium and Large size options.
Kelty has been a leader in the backpacking equipment industry for more than 50 years. In 1952, Dick Kelty began building backpacks for his friends in the Sierra Club. His ideas of using hipbelts and lightweight aluminum frames allowed Kelty and his friends to carry heavy loads longer, farther and with less pain for a happier wilderness experience. Today, Kelty continues to innovate.
Backcountry Edge is proud to be an authorized Kelty dealer.
Click here to visit the official Kelty website. (Note: you will be leaving Backcountry Edge.)


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The classic Kingman Spyder Victor Paintball Marker has been redesigned for 2012, with new contoured body milling for a smooth sleek look and lighter weight. The dusted matte anodizing gives each marker a durable finish that will resist scratches and make cleaning easy. The 2012 Spyder Victor Paintball Marker utilizes an ergonomically designed trigger frame with no slip rubber grip panels for added comfort and stability. The delrin bolt with a pull pin top cocking knob makes it easy to clean the breach of the marker in between games. With one pull of the top cocking knob a player can slide the entire delrin bolt out of the marker and gain easy access to all internal portions of the breach for field cleaning.
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Formed in the summer of 1994/95, HotHouse is truly born of the Web. Three years older than Google and the same age as Yahoo, we've grown up with the digital age.
Ranked by Forrester in the top 3 Interactive Marketing agencies in Australia and with over 4,500 digital projects delivered, we are Australia's most experienced digital services agency.


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More Mason Jar Crafts You'll Want to Pin
To say mason jars are a DIYer darling would be an understatement. Here, our sister site CountryLiving.com shares a few super-simple ideas to try.
Crate Shelving
Old blueberry crates — like the six that make up this ruggedly good-looking shelving unit — are the perfect size for displaying and storing mason jars.
Step 1: Find a pattern/layout you like by arranging the crates on the floor.
Step 2: Mount the crates on a wall, starting with the top row, using a level, anchors, and screws. For each box, drill holes through each of the four corners, then insert anchors into the holes. Holding the box in place so that the holes align, drill screws through the holes to affix the box to the wall.
Step 3: Line the shelves with mason jars in a variety of sizes.