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I felt like I was on a really bad reality show.
Posted by
Katie K
BROOKLYN, NEW YORK -- The post-traumatic stress was not worth the low prices.
Recently moving to Manhattan from the West Coast, I needed to furnish my apartment, and was thrilled to learn about the free water taxi on the weekend to Ikea Brooklyn. Not having been to Ikea in years, I didn't realize my joy would stop there.
I roamed through the store writing down the silly Swedish furniture I wanted to purchase. When I asked a sales associate how I get the big ticket items, he told me that they would print me out a paper and I was to give that to the cashier. With this information, I filled up a cart with smaller items, breezed through the Self-Service section thinking that was for people who wanted their furniture today, and cruised to the checkout line. When I gave the women my print-outs from the sofa and bedding section, she looked at me like I was crazy. She told me I needed to load these items onto a cart and physically push them through the checkout line, and then proceed to Home Delivery. That is when I looked at her like she was crazy. This woman expected me, a small 22 year, plus one female friend to lift a queen mattress, a queen MDF bed platform AND a sofa? Yup, as confirmed by another employee, she did.
SO, I pay for my items in the cart, leave them stranded with my friend, and go back to the Self Service section, and TRIED to recruit an Ikea team member to help me. I found one, and they radioed on what obviously must have been a toy radio because it did not work to another employee to help me. I was instructed to wait in the aisle, and they would come immediately come to assist me pull the huge furniture on to the small cart. Well, Ikea's socialist politics must obviously transcend boundaries because at Ikea we are all equal. Nobody came to help me. Nobody. I was so pathetic trying to pull the mattress that New Yorkers took pity on me. After having help getting the mattress and bed platform on the cart, I pushed the cart (I must have run over a couple of children in the process because the lack of visibility pushing this thing was absurd) to the checkout line, and left it with my friend to push through the line as I got the sofa on a second cart.
I tried the "customer service" method again, which did not work, again, to get the sofa. I waited for more kind hearted civilians to help me, but this time I was out of luck. Then, magically, MAGICALLY, I just happened to see the exact sofa I wanted on a cart and completely abandoned in an aisle. Out of desperation I took the cart. I apologize to whomever's cart/sofa I stole. It was wrong. I'm sure the sofa will be a giant form of bad karma sitting in my living room. At this point, I thought my luck was going to change. No.
I return to my friend in line with my bed and the cart is broken stuck in the middle of the checkout line. Nobody is helping. People are obviously annoyed that this is blocking two checkout lines. The woman at the register is telling my friend that she needs to get the bed off the cart and get another cart, and THEN push it through the line. Seriously. This is when I threw a fit. After a number of f-bombs and other words I shouldn't have said in front of small children, one female employee came to help us push the bed. (Thank you whoever you are.)
Eventually, we made it through the checkout line and to the Home Delivery department, where we were promised I could ship everything (including the small items I bought the first time through the line) for the 99 dollars. When I asked the man here to ship my dishes, glasses and coffee press, he came back with a box and said, "Here." Bubble wrap? Nope. Packing peanuts? Nope. Just put it in the box and cross your fingers that it makes it home in one piece. Needless to say, I ended up lugging my 20 dollar dishes and cheap glasses on the water taxi. After all the sweat equity I put into that, they are now my fine China and crystal stemware.
Fast forward a week later: The eve of my delivery. I was supposed to receive an phone call the day before to confirm a delivery time, which I did not. I call Ikea's contracted shippers, and they don't have my record in the computer. They transfer me to their warehouse. Nothing. They transfer me back to the movers. Nothing. They'll call me later. They do, and the woman prefaces the conversation with, "Well, there are two problems." Problem 1: The weather. It is supposed to snow the next day around 2:00 (true), and this is problematic for delivery. I can see that. Problem 2: We can't find your order in the warehouse (AKA the real problem). She further says even if they do find the order tonight there is no way in hell they could get it on a truck tonight. She assures me that they could definitely get me the order the day after POST the six inches of snow that is supposed to fall. Yeah right. I freak out...badly. Throughout the majority of my freak-out the woman is adamant that there is no way I will get my order. After complaining, and complaining, and complaining, the lady finally says she'll see what she can do. She calls me 15 minutes later, and MAGIC, she found the order and it's on a truck and it'll be there in the morning.
Moral of the story (if anyone is still reading this rant), no Ikea. No Saab. No H&M. No Swedish meatballs. Nothing. Just don't do it. It's not worth the pain and suffering no matter how low the prices are or how clever the storage solutions are.
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Hugh_Jorgen on 12/19/2009:
That is what Ikea and the whole Ikea experience is about. If you need that much assistance I am certain there are plenty of full-service home furnishing stores in the NYC metro area.
Anonymous on 12/19/2009:
lol wow.....That was quite an ordeal.....I would have been pretty frustrated myself. I've been to NYC. You acutally had New Yorkers help you? I would have considered yourself lucky for that....lol
Skye on 12/19/2009:
Hey Tennboy, New Yorkers are very helpful and do go out of there way to help others. Its all a myth what you grew up hearing.
i_am_canadian on 12/20/2009:
I've heard that people in Brooklyn are about the friendliest bunch in the whole country.
PEEPS on 07/11/2011:
The problem with IKEA amongst many is that they do not let the customer know upfront that it is all SELF SERVE mystery. I went through something similar though found out through pushing for details that they don't help you with anything and that you have to grab and haul all your own stuff.
So, I managed to find out I could pay a little money and get "pre-delivery" of the giant boxes pulled by someone else then loaded for delivery. I don't know if they offer that service in all locations but they did at mine. Also, when I was trying to figure out how it all worked, the employee seemed annoyed at my questioning the stores policies.
But I think it really stinks that the store doesn't make this clear and if you are new to Ikea then you wouldn't readily understand this concept. Also, I'm appalled at what they think is acceptable for average people to be pulling/lifting huge heavy boxes and wonder if they have ever been sued by a person hurting themselves doing that? I'm sure they have all their bases covered.
arlene on 03/08/2013:
My first IKEA experience was in Winnipeg, MB last month. After all the hype from the 25 year old females in the family I decided to check it out. All I saw was a mammoth, filthy warehouse with items of no uniqueness and lines of people herding through isles like a bunch of herfords. NEVER again.
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Horrible Customer Service
Posted by
WEST CHESTER, OHIO -- I went to IKEA to get my daughter a new "big girl bed". We decided to get the pink Mammut bed after looking at it on the website. This item is not available for purchase online so we made a day trip to the nearest IKEA store (which was 2 hours away). Looking at the product online, the description implies that the bed frame is included, and in the online price it is included, but "packaged separately".
We drove the 2 hours to the store and picked out the bed and mattress, and a few other things for her room. We spent nearly 2 hours in the store, trying to make sure we had EVERYTHING because a return trip was not an option due to not having a store close by. At checkout, I specifically asked the IKEA employee if the bed slats were in one of the boxes for the bed. There were 2 boxes on the shelf where the bed was stored. I got both and was assured by the IKEA employee that the slats were in the second box.
When we got home and assembled the bed, the slats were nowhere to be found. I then called the customer service line and was told that the slats were packaged in a THIRD box and were an additional $9.99. Since the employee failed to mention this to me when I specifically asked her, I did not get the third box and subsequently was not charged the $9.99 for the bed slats. IKEA then REFUSED to send me the slats, because they were not on my receipt (due to the store and employee "misinformation").
I also was told that I could NOT order them because they were not available for purchase online or through home shopping. The ONLY way to get the slats was to drive the 2 hours back to the store or to call one of only 3 stores that would allow phone orders. I was given the number to the Pittsburgh store's home shopping line but when I called this number only got a recording asking me to leave a message with my name, number, and reason for my call.
So now I am left with a bed that is unusable, my daughter is sleeping on a mattress in the floor because we cannot put it on the bed without the slats. I am out over $200 for the bed which we can't use and mattress which only fits IKEA beds. So now my only choice is to either drive 4 hours round trip and spend $50 on gas to pick up a $10 item or wait however long it takes to get through their "home shopping line" and then pay to have the slats shipped to me all because their employees are either idiots or liars.
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SteveWiginowski on 11/09/2010:
This is very unfortunate, especially because of the travel time. Hopefully they are able to get back to you on the phone. I would recommend trying to call and bug them every day until you are able to get a hold of someone.
When buying an item, it may be best to check with employees on the sales floor instead of the cashier, as cashiers sometimes are not trained on the items on the floor.
clutzycook on 11/09/2010:
It's a little stupid that the bed doesn't come with slats. How else are you going to use the bed?
DebtorBasher on 11/09/2010:
Bed slats that come with beds never stay in place anyway. You're better off going to a lumber store and having them cut the slats for you. I've always had my own slats cut even when they came with the beds because as I said, those that come with beds are usually a little short and they shift too much, then they fall off.
The bed I have now, did not come with slats...because it doesn't use slats. Most beds now are made with a frame that the mattress sits on and the bed pictured above looks like the frame would hold the mattress.
Venice09 on 11/09/2010:
DB, that's the best advice. That's exactly what I would do. Ten dollar slats from IKEA are probably junk. I realize it's inconvenient for the OP, but I think it will be well worth it in the end.
FlShopper on 11/09/2010:
I was going to suggest going to the lumberyard or Home Depot and having some wood cut for slats.
What is the 'home shopping line'?
Ytropious on 11/09/2010:
How is a cashier to know exactly what comes in what box? Everything is in boxes. As for the slats just make your own, it's seriously easy and it's not like you see them anyway.
Venice09 on 11/09/2010:
It's probably true that the cashiers don't know, but if that's the case, they should just say so and ask someone who does. Some people do make long trips to get to IKEA and it's understandable that they don't want to go back.
skelly39 on 11/10/2010:
I agree with Venice. If you don't know the answer, it's best to keep your mouth shut.
Fufu487 on 11/10/2010:
This review pretty much sums up Ikea....
clutzycook on 11/10/2010:
DB, you're a freaking genius!
DebtorBasher on 11/10/2010:
*Clicking Clutzy's comment helpful*
momsey on 11/10/2010:
I want a big girl bed like that.
Anonymous on 11/10/2010:
That is just the cutest thing, isn't it?
L. Boogie on 12/12/2010:
Number one why would you drive TWO hours to buy a bed?! Number two you can get slats made a Lowes or Home Depot
nikalseyn on 03/04/2014:
Just go to the nearest lumber yard or big box store with the measurements and have them cut you some slats. Have them cut a couple a bit longer than you measure in case you measures too short. As long as you have a saw, you will be good to go. And, of course pass along the bad reviews for Ikea to all. This is what happens nowadays as companies cut costs. The employees "should" know about the lack of slats, but you know how good employees are nowhere to be found in most stores. Never trust that they know what they are talking about.
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Ikea Places Blame On Consumer; Does Not Acknowledge All Of Complaint and Advertises Falsely
Posted by
COSTA MESA, CALIFORNIA -- I have received various repsonses from Ikea about my concerns and none have acknowledged all of my concerns. I was even blamed for one of my concerns. I have filed a complaint with the BBB. Ikea did respond and now I will file a complaint with the Attorney General's office.
I have 3 issues. The first is that face that I purchased a Hopen queen bed frame in September 2009 for $249. I received an email from Ikea, an add, that indicated the $249 price was last years price and this years price is $179. I called Ikea about this and the representative said Ikea's new year starts with the catalog. I said the catalog came out in August. She did not have a response. I emailed Ikea and here it is along w/their response:
Dear Ikea, October 21, 2009
I am writing to you today because I received an email from Ikea advertising the Hopen queen bed frame at $179.00. I purchased this bed frame about 3 weeks ago in your Costa Mesa store for the price of $249.00 plus tax. The Ikea advert indicates that the $249.00 price was last years price thus, I would like a refund of the difference since I was incorrectly charged for the purchase I made this year.
I look forward to hearing from you soon.
Thank you,
Thank you for taking the time to contact us.
There are several reasons why there may be a price difference from store to store. An IKEA store offering the lower price may not be
selling the item anymore due to a range change.
It is also possible that the item may be overstocked and is taking up too much space. Each IKEA store also has the ability to deviate from normal pricing based on the local market conditions.
We do hope this information has been helpful, and we thank you for your inquiry.
Best Regards,
IKEA Customer Care Center
Here is my response:
Thank you for your response to my inquiry. With all due respect, the price differential from store to store or Ikea's inventory concerns to influence a price change is not my question and frankly does not influence the intent of my letter. I am reading the verbage indicated specifically in the Ikea advert and it simply states in black and white that the $249.00 price for the Hopen queen bed frame "is last years price," and the price now is $179.00. Therefore, I should not have paid last years price of $249.00 as the advert suggests.
The advert is misleading and misrepresentational of the facts. The advert suggests that this years price is $179.00 by claiming last years price was $249.00. Again, if last years price was $249.00 I should not have been charged $249.00 3 weeks ago, this year, since Ikea was still charging last years price this year.
Since this is Ikea's response, I have filed a complaint with the Better Business Bureau which is now not limited to this original inquiry but also, my experiences with Ikea. If my request is not addressed appropriately, my next step is to file a complaint with the State of California's Attorney's General's Office.
I look forward to hearing from you soon with a resolution. I have included the image of the ad sent to me along with the complaint I have filed with the Better Business Bureau listed below.
The point is the ad indicates this was last years price. It does not idicate a price reduction due to inventory or of locale. I am the consumer and I read an ad that states what I paid was last years price and last year was 2008. The ad claims this years price is $179- 2009. That is my point and that is what the ad states. Ikea should place their dislaimer in the ad as stated in the Ikea email response otherwise, don't tout last year's price in comparison to this year's price. I filed a BBB complaint:
In late September of this year, I purchased a Hopen queen bed frame from Ikea in Costa Mesa for the price of $249.00. Two days ago, in my email sent from Ikea's mailing list, I received notification that the Hopen bed frame is actually $179.00.
The advert touts last years price was $249.00 and this years price is $179.00. If last years was $249.00, I should not have been charged $249.00 this year. Ikea should not tout last year's price in their ad while charging last year's price this year to consumer's such as myself. It is misleading and unethical and wrong because they were and have charged last year's price- this year, to me.
I am disappointed with Ikea. I have already had to return a defective item 3 weeks that was damaged. Also, this bed frame I am referring to requires a bar in the center to support a mattress. No one told me that it was required in order to get this bar to complete the assembly of this bed frame. After spending hours putting it together so I could place my mattress in the bed frame, I was unable to do so. I had to go back and purchase the bar for the bed frame when I could have purchased it initially.
I am not too happy with the fact that I had to return a defective product out of the box. I am not too happy that I was told by the Ikea representative that I only needed the bed frame and mattress and not the bar of which I did require and had to make an extra unnecessary trip back, and now I am upset I was incorrectly charged last year's price this year.
Resolution Sought: I want Ikea to refund me the difference of what I was charged. I was charged $249.00 (plus tax) last year's price- this year, and this year's price of $179.00 (plus tax). I would like the difference of this amount refunded to me. I would also like Ikea to not make false claims in their adverts. True, last years price may have been $249.00 but that was also this year's price until apparently October 20, 2009. As a consumer, this is misleading along with confusing. It is deceptive.
Ikea's response to my BBB complaint does not acknowledge my defective item I had to return. Great customer service!
Here is Ikea's BBB Complaint Response:
Company's Initial Response - Posted 10/26/2009
Hello, Thank you for taking the time to being your concern to us. As stated we have recently changed the price of several items, including the bed in question. As many stores have done, we have looked at the desires of the market and have worked hard to lower prices on items to allow the "many" to purchase them. Any of our new items will have the advertisement that states something on the lines of "New lower price", including last years price, and this years price. You are claiming that it does not make sense that you bought the item this year, but are paying last years price when you should be paying this years price. You bought your item late September 2009. Last year would have been late September 2008. If you would have purchased the bed when it went on sale, (around 11/20/2009 lets say) you would have paid $179.00, compared to the price of $249.00 if you would have bought it 11/20/2008. In regards to the bar that is needed to properly use the bed, there are numerous signs communicated in the showroom, and in the warehouse that indicate you need this item. Also, on each items tag that indicates where to pick up the item you would like, there is a list of items included in the complete item (which the metal bar is listed on).
Initial Response Summary
IKEA has made no false claims. We will not be refunding any additional monies to customer. We will also continue to advertise as we do now.
I am insulted because I failed to see any "signs" in regards to the beam that goes along with the bed frame, separately sold I might add. I called Ikea the next day about the beam after I realized, after spending two plus hrs putting the bed together, that it was missing. The representative on the phone told me this is common. She suggested they get phone calls like this consistently and she even suggested that the beam should be packed with the bed frame- because it is necessary. Also, this conversation was reinforced when I returned the defective drawer at Ikea's Return Dept. The representative there said the beam issue is common. People are not informed or aware it is required. The thing that gets me is that I am told there are signs about this beam. Are the signs of relevance when I was assisted by an Ikea employee who helped me pick out the bed and mattress and who advised me which items I needed and which aisle to go to. Perhaps instead of blaming me for this - I missed the consumer Ikea mandatory training session- the representative perhaps is the one who should see the signs and get proper training.
I will answer their response with the CA AG's Office. I was told in order to get the price differential I will have to go in and purchase the same bed and then haul it over to the return department when I called the store- as a work around to this issue. How inconvenience and stupid is that? The advert is still misleading. Again, don't tout last year's price when you were charging last year's price this year!
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Anonymous on 10/27/2009:
Too much to read. Simply put, the answer you received from Ikea is reasonable. You obviously thought the $249 was a good price UNTIL you heard you could possibly get it cheaper. The advertisement most likely stated the locations where the price was honored.
It is probably cheaper if you buy it online. Most items are.
JR in Orlando on 10/27/2009:
Cheap, Cheap, Cheap. You paid $249.00. It was cheaper later. Now you want a refund. If it was now $500.00 would you complain about being mistakenly charged too little?
Also, as Ikea stated their definition of "year" is not based on calendar, but on catalog year. Every new car is sold this way. It may surprise you, but 2010 cars are already being sold even though it is 2009. Try getting the 2009 price from the Chevy dealer for a 2010 car with that calendar year argument.
Slimjim on 10/27/2009:
Sorry to say, but clearly they feel confident they are doing nothing illegal or immoral. By the looks of it, they are probably right. You say it's confusing, but it really wasn't. At the time you purchased it, it was price A. It since went to price B. Your basing your argument on symantics and interpretation, initiated only due to your discovery that the price today is lower. You can give it a go with the AG, but it's a long shot that Ikea will do anything more based on their BBB response.
Commonsenseworks! on 11/20/2009:
I agree with all three statements above mine. The pricing does make sense, just take your time and read over it. As far as the BBB, the BBB is not a government agency. The BBB is a company unto itself. Businesses pay the BBB so they can place the BBB sticker on their front door. The BBB cannot tell a business how to run, to change its policies, nor to demand a refund to you. The BBB is like this website, its a business review company. Good luck with the GA, I'm sure this has run over IKEA's tracks before and if you look at some of the cases, you'll see IKEA has done nothing illegal, nor immoral. All in all, you're just wasting your time. Good Luck
Ponie on 11/20/2009:
Although I'd certainly like to get a refund on an already purchased item, I agree that you probably won't get resolution to your satisfaction. And--don't bother Jerry Brown. He's too busy going after Anna Nicole Smith's scuzbag doctors.
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No deal here all the products are badly finished but you don't see this until you sink 3 hours of your time into it
Posted by
PLYMOUTH MEETING, PENNSYLVANIA -- We went to Ikea, flirts had some dinner with the kids, found out to my horror that they are now using plastic plates, plastic utensils and paper cups so much for looking out for the planet. The young girl at the cash register looked really worn-out and she informed me she had been there since 8:30 this morning it was now 8pm at night, I thought Ikea would be a little more caring about the employees as it is a Swedish company where 12 hour work days are almost criminal. We bought 2 bedside cabinets/ tables $99.00 each. The next day still having an good weekend until my dear husband puts the cabinets together and after 3 hours sees that the finish on both is spotty, so he takes them apart again and I bring them back to Ikea (not my husband, he is a little grumpy so say the least)not an "I'm sorry" or anything just your credit card and driving license and do I want to get new ones? I ask if they are going to be damaged or OK as I already have put enough time into this. They reply with nothing just a blank look, so I say I will just return it then but I have to produce my husbands credit card as he paid for it the night before they state they won't credit back mine, even with the receipt & ID. Do you really have to stick to your company rules when somebody is having such a bad experience with your product, I can't check the item when I buy it I have to trust you IKEA (so poor factory in China I have read now)that they make it correct, yet when I feel screwed because your product is crap and you don't know if the next box will be good or bad I have to hear the company policies, do they really don't want my husband here right now with his Visa as they have already ruined his day with the crap they sell.
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Skye on 03/26/2011:
I sometimes work 14 hours a day some days, my hubby works 16 hours a day, and it's just part of work sometimes. Nothing criminal about it. The careers we chose, often call for very very long days.
As for them only being able to credit back your husbands card, that's normal, because it was his card used for the original purchase. It has nothing to do with you having your id.
I've never shopped at IKEA, but I wouldn't let it ruin my day. Sometimes you have a bad shopping experience, and just move on.
Anytime furniture needs to be built by the purchaser, you have to realize you are not getting the best quality, but IKEA is known for having to build what you buy.
Anonymous on 03/26/2011:
after the trouble I had assembling a chair from Office Max I doubt I'd buy anything from this joint besides going there for the cheap grub.
trmn8r on 03/26/2011:
I see you had a frustrating time with this, but I've never heard of crediting back a different card than the one that was used, at any store. It is standard practice to require the one that was used for the purchase.
It sounds like you and your husband haven't run into this credit card thing previously. I'd plan for it happening again, unless you bring the right card.
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Unable to Take Apart Loft to Return It
Posted by
PITTSBURGH, PENNSYLVANIA -- I had purchased a loft from IKEA and when I set it up at home, the bed was too close to the ceiling. I tried to take it apart but the wooden boards on the bottom of the bed are nailed in both sides to the bed frame so that there is support for the mattress. However, instead of having me use nails that come out easily, I have these little white, plastic pegs that I had to hammer into the bed because there was no other way to get them in. There is no way to pull them out without damaging the wood and IKEA won't return the bed if its damaged. I tried using the back of a hammer but it was hard to get it underneath the peg and when I pulled it scratched the wood! I have till mid December to return it undamaged and in its package but I cannot get it apart without scraping the wood!
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Tromso Bunkbeds Missing Parts
Posted by
Texas Review
HOUSTON, TEXAS -- We went down and bought 3 sets of these bunk beds, got home took the kids other beds down and started putting the new beds up. Got the 1st 2 beds up and started on number 3. it was missing parts so we could not complete the beds. We let the kids sleep on the mattress on the floor for the night. Called the IKEA store in Houston and talked to customer service she was no help at all. Had her get me a manager, so she got on the phone and was somewhat a SMART A** about the issue with the missing parts. I will not ever buy from IKEA again and would not refer anyone I know to that store.
Thank GOD we have the receipt so I can take the beds back and shop at some other store.
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FlShopper on 04/18/2011:
Which parts were missing? If it's just hardware then it'd be a lot easier to try to get replacement parts than to return the whole bed. When we bought a bed for our son from Ikea, some hardware was missing. My husband took the receipt to the store, he told the rep which parts were missing and they gave him those parts; he was on his way within two minutes. Easy peasy.
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Posted by
Buyers Beware. Ikea will lie and tell you that you can cancel delivery before merchandise comes to your house. That is not true. Once shopping starts from Maryland to where ever in USA it goes, they will charge you the entire price because shipment "has begun". They will not credit back you delivery even when you cancel your order because you picked it up in store ahead of time like you told the IKEA Direct ahead of time you might do. I was told I would get reimbursed for canceling before truck delivery made it to my house. Ikea doesn't care and will say they are sorry, and tell you to look at their website that most people don't look at which they say "states that shipping/delivery info is on their website". I only went my what IKEA employees told me and took their word.
I hate IKEA, they have cheap crap, crappy lying service people who tell you anything for you to buy there stuff. Big fat lying rip off company who takes and steals your money. Quality people, customer service sucks is poor to the ground is the worst I have seen anywhere. Not kidding. I have never been cheated on my money by a company likes this before.
Lying, cheap company stole my money! I am putting in a dispute w/my Visa company because I cancelled my order before receiving anything and being delivered anything. Stay away from IKEA, take it from someone who has been there, learned the hard way, lost my money, been p'd off, and taken. IKEA SUCKS
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Mandal Platform Bed Great Bed For The Money!
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BROOKLYN, NEW YORK -- I purchased the Mandal Bed about two months ago and am very happy with it. It is only a $350.00 bed, but the main parts of the bed are made of birch and the particle board parts are strong enough to support the bed. The four storage drawers are as large as a the full sized bed and can hold a lot of clothes. I would not put anything heavy in the drawers - the bottom part of the drawer does not seem strong enough to hold anything heavy. I have purchased Ikea products over the years and are happy with them considering their low prices. This is one of their higher quality pieces of furniture since it is made with birch and is very stable. It also looks great for the price if you like a modern contemporary look. It took some time together, but it was my first piece of furniture that I personally put together by myself and I would do it again. I hope to see more furniture coming out of Ikea that is a bit higher quality than most of their furniture.
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Beware of buying bed
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Knowing Ikea's low prices were that way for a reason, I was expecting my bed to have problems maybe after a year or two from buying it. I'm an expert at putting Ikea furniture together by now. My friend and I assembled the Hemnes queen bed perfectly as per instructions. The headboard and footboard already came assembled, fyi. As we moved the bed into place, the headboard practically disassembled itself. We quickly noticed that the headboard wasn't even held together with real metal screws; just the wood ones. I couldn't believe the designers thought that would hold. There is a part to the bed where you attach little metal rods that stretch from the middle of each sideboard to the footboard and headboard. The Ikea manual for the bed does a pretty good job at communicating that these rods are to keep the bed square. So we made a special point to make sure the rods were at the correct position. All said and done, the front piece of the rods bent completely when 135 pound me sat on the bed. The bed bows out regardless and the platform bed slats (purchased separately) keep falling through the frame. I either have to figure out if they will refund me the bed, or at least exchange it, or if I had to add bracing brackets to the headboard and screw in the slats. This is a pain.
I would rather have settled for a metal frame with a boxspring. At least I know it's safe.
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Venice09 on 08/25/2010:
I've only been to IKEA once and didn't find the prices to be that low or the quality very good. I don't know what you paid for the bed, but it sounds like a piece of junk. I wouldn't even want a replacement. You're right, a simple metal frame would have been cheaper and a lot sturdier. I'm not familiar with IKEA's return policy, but I hope you can get a refund.
Anonymous on 08/25/2010:
When I shop at IKEA, I don't buy furniture.
Anonymous on 08/25/2010:
If the bed was recently purchased, IKEA will give you a refund or replacement within 90 days. They like things in their original packaging when returned, but if they are malfunctioning like yours, I believe they also have a warranty period of longer than that.
We bought IKEA furniture for our kids while they were in college and it lasted just fine. In fact, they even used some of it to furnish their first places, including a platform bed, desk and small dining table and chairs. Some of it is still in use. I think IKEA has its place for college and for people just starting out--and even children's rooms. For all the IKEA products that are sold, there doesn't seem to be too many complaints. They seem to have a fairly good return/repair policy. Hopefully you will get some satisfaction from them.
Genevieve on 11/17/2012:
Wow! Same exact bed frame, same exact problem!! and I'm 135 pounds also. Damn Ikea, been on the phone waiting 30 minutes...
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Cheap quality merchandise/Terrible customer service
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SCHAUMBURG, ILLINOIS -- We bought a bed called Odda for my daughter. It was assembled as instructed very well with a power screwdriver, etc. However, the particle board it was made from was so cheap it couldn't really hold screws very well. The wheels on the trundle portion continually fell out. One day she sat on the bed and the wood slats gave way and she fell through the bed. Luckily for all she wasn't seriously hurt but I didn't want the junky bed in my house, so I called Ikea, took the bed apart, and brought it back. It was beyond the 90 day return. They did give me a refund on the bed, a store credit on the mattresses (they don't accept mattress returns), but they stuck me with the headboard because according to them it was a separate stand alone item. Considering they sold a dangerous product, they should have taken back the headboard as well. I mean, what am I going to do with the headboard. It was just an overall really nasty experience.
It was a very expensive bed (approximately $700) and the materials were so cheap. I would never buy another product from them.
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Anonymous on 11/02/2009:
Where's the terrible customer service?
Just because someone tells you "no" does not make it terrible customer service?
JR in Orlando on 11/02/2009:
My advice: Don't use a power anything to put screws into particle board or at least not on the final turns. Screws only work to the extent they get a tight bite on the material they are going in. The problem with power tools, as I have experienced, is that at the end it is easy to over tighten the screw so that it in effect strips the thread grooves cut in the wood. With particleboard, it is even easier. The final turns should be done by hand so that there is minimal overtightening.
Commonsenseworks! on 11/20/2009:
I agree with JR, it is you fault that the bed fell apart, you used a power screwdriver, that's why it fell apart. Screws are designed to dig into the wood, power screwdrivers are designed to drill holes into wood. You should feel lucky that you got, what you got from the store, or did you fail to mention to the store that you used a power screwdriver?
Anonymous on 11/20/2009:
JR, makes a good point regarding the final turns and drilling pilot holes can prevent the board from splitting as well.
A 700 dollar particle board bed? You could have gotten Solid Oak for that amount.
Anonymous on 11/20/2009:
If there isn't anytning wrong with the headboard, you can buy a frame for peanuts, and put whatever mattress you choose on it.
ikeafan on 03/23/2012:
I bought this same bed and had the same slats fall out problem. So disappointed. I love IKEA but this was pretty scary. My bed fell through will I was sleeping. I have had this bed for about a month.
The center just bows out and has no support. I didn't use a power screw driver and had the same result. The head board only goes with this bed it is not a regular head board you can just add to something else. It is totally useless on its own size wise.
Thank goodness I am not alone. Thanks for your review.
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Winter Storm Warning 2/4/2014
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Winter Storm Warning in effect from 4 PM this afternoon to 10 AM Wednesday...
The National Weather Service has issued a Winter Storm Warning for Campbell County with accumulating ice and snow. This replaces the Winter Storm Watch which was in place.
Hazard Types...ice and snow accumulations.
Accumulations...snow accumulation of 1 to 3 inches...along with up to a quarter of an inch of ice. a slight change in storm track could produce significant differences in these accumulations over a small area.
Timing...snow will develop across the area early this evening and continue through tonight. during the evening...warmer air aloft will change snow to freezing rain at times. a final changeover to all snow will occur overnight. the snow will taper off Wednesday morning.
Impacts...hazardous travel conditions are expected due to reduced visibilities and snow and ice accumulations.
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Atom LT Vest Women's
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Swamp People King of Swamp T-Shirt - Charcoal
Sale Price: $26.95
To Order by Phone Call 1-800-933-6249
- Additional Details
- Color: Charcoal
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Dana Moore's StoryI wanted chicken and dumplins for supper but I didn't want to go through the hassle of making the dough for the dumplins and I also wanted to be able to put it in the oven. So, I came up with this and it came out pretty good I think. Please try it and let me know what you think. Enjoy!
Blue Ribbon Recipe
Notes from the Test Kitchen:
Patience is a virtue with this super yummy dish; Let it sit for a bit after completing the final step, and the end result will be wonderfully creamy.
Patience is a virtue with this super yummy dish; Let it sit for a bit after completing the final step, and the end result will be wonderfully creamy.
4-5 large
chicken breast, boneless
1 stick
real butter
Find more recipes at goboldwithbutter.com
1 1/2 c
self-rising flour
1 1/2 c
1/2 c
sour cream
3 c
chicken broth
1 can(s)
cream of celery soup
1/2 tsp
savory (rosemary or thyme may be used)
4 Tbsp
real butter
Find more recipes at goboldwithbutter.com
salt and pepper to taste
Directions Step-By-Step
1NOTE: ALWAYS, ALWAYS, ALWAYS, use self-rising flour. I DO NOT recommend using margarine, low-fat or fat-free items as this will change the texture and taste of the dish.
2Place chicken, 4 tablespoons butter and salt and pepper in a large stock pot and cover with water, at least 2 inches over the chicken. Cover and bring to a boil over high heat. Reduce heat to simmer and boil chicken until tender, about 30 to 45 minutes. When chicken is done remove from broth and let cool. When cool, shred chicken into pieces.
3Preheat oven to 375 degrees.
Melt 1 stick butter and pour into 3 quart baking dish. Spread chicken on top of butter. In a separate bowl, whisk flour and milk together and carefully pour evenly over top of chicken, scrape bowl. In the same bowl whisk together 2 cups chicken broth, cream of celery soup, sour cream and savory. Carefully pour this mixture over top of chicken and flour mixture.
4Bake for 30-40 minutes or until a golden brown. Let cool for about 15 minutes. Then pour the remaining 1 cup chicken broth evenly over the top. Let stand for about 5 minutes or until the broth has "soaked" into the chicken and dumplins.
5If you love this recipe please visit www.southerngalscook.com for more recipes to enjoy and share!
About this Recipe
Course/Dish: Chicken, Casseroles, Savory Pies
Main Ingredient: Chicken
Regional Style: American
Collections: Fall Favorites, Chicken Breast Recipes
Hashtags: #Thanksgiving, #Christmas, #Casserole, #potluck, #family, #gatherings
Dana Moore AKA: Southern Gals Cook linemanswife - Sep 23, 2011
I shared a photo of this recipe.
Laura Mattingly lauramay814 - Sep 25, 2011
i wonder could cream of chicken be substituted for cream of celery or another cream soup? sounds good otherwise....just trying to use some of the stuff I have on hand....
Dana Moore AKA: Southern Gals Cook linemanswife - Sep 27, 2011
Yes, you could use Cream of Chicken with this recipe. However, I don't think I would use Cream of Mushroom that might change the taste. Also, if you don't have Savory on hand you could substitute it with thyme, rosemary or sage. Enjoy!
Kitchen Crew JustaPinch - Oct 21, 2011
I tried this recipe and say it's Family Tested & Approved!
Kitchen Crew JustaPinch - Oct 21, 2011
I shared a photo of this recipe.


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Health-care leader Sister Sheila Lyne to retire from Mercy Hospital
BY MAUDLYNE IHEJIRIKA Staff Reporter email@example.com December 6, 2012 8:10PM
Sister Sheila Lyne, President & CEO of Mercy Hospital and Medical Center, Thursday, December 6, 2012. | Provided Photo
Related Stories
Updated: January 8, 2013 6:27AM
Sister Sheila Lyne, a leader in Chicago's private and public health-care arena for over 40 years, is retiring from the helm of Mercy Hospital & Medical Center.
Lyne will step down as president and CEO of Mercy — the city's first hospital — as soon as her successor can be named, the hospital announced Thursday.
"I love to tell people my age. I'm 76 and a half. Don't forget the half. That's reason in and of itself to retire," the wispy nun with searing eyes said Thursday afternoon in her spacious offices at the 160-year-old institution at 2525 S. Michigan.
"But really, I just feel it's time. I feel I've just been really privileged to have been a part of Mercy Hospital and the Department of Health, privileged to be able to serve," she said. "I feel I can continue to contribute, but not at the same level."
Lyne, who joined the order of the Sisters of Mercy in 1953, served as the city's public health commissioner from 1991-2000 — appointed by former Mayor Richard M. Daley, whose family has deep connections with the hospital.
The late Mayor Richard J. Daley and his wife, Eleanor, helped raise money to build the current hospital in the late 1960s. And the younger Mayor Daley and his siblings were born in an older building.
Looking over a storied career, Lyne thinks her most significant accomplishment — as well as largest regret — occurred during her tenure with city government.
Her regret — 485 deaths related to Chicago's first extraordinary heat wave in 1995.
"It was one of the things we missed. A lot of people died unnecessarily because we didn't recognize the difference when this first heat wave came, and it was something we all just couldn't believe was happening," she said. "We finally figured it out by the second heat wave, and of course there were fewer deaths, but I do regret that."
Her career accomplishment — increasing resources to fight the battle against AIDS.
"When I came in, the impact was rising," she said. "I remember the activists marching against the mayor and all that, and that program definitely needed money. It had $4 million in funding, which went up to $40 million while I was there, and we and the activists were able to come to understand each other and work together."
Lyne, CEO at Mercy for a total of 27 years, retires only months after she was credited with securing survival of the long-struggling nonprofit hospital by negotiating a deal to bring it under the auspices of Michigan-based Trinity Health. One of the South Side's last remaining trauma centers, Mercy had struggled to stay afloat and continue to serve its surrounding neighborhoods' predominantly poor and indigent population.
"Sister Sheila is a determined and visionary leader, and her influence at Trinity Health has been broad and valuable — just as it has been for decades at Mercy," Trinity Health President and CEO Joseph Swedish said. "She has won the admiration of countless supporters through her heartfelt and tireless drive to serve and her unwavering concern for people who are sick, poor or vulnerable."
Proud to trumpet that she is South Side born and raised, Lyne joined Mercy in 1970, after earning a psychiatric nursing degree, rising to president and CEO in 1976. Lyne, who holds an MBA from the University of Chicago, left the city after nine years to resume Mercy's helm at a time it faced bankruptcy and was on the verge of closing.
The hospital has rebounded over the past 12 years.
"We as a board are most grateful to Sister Sheila for her diligent focus during challenging times and deliberate intent on affiliating Mercy with such a strong system as Trinity Health," said John McCarthy, chairman of Mercy's Board of Directors.
Many, however, attribute the rebound to clout. A 2009 Sun-Times investigation detailed how Daley created a special taxing district to benefit the hospital, outlining Mercy's "family tree" of powerful friends working at or with the hospital.
But Lyne, who will become senior adviser to the Mercy Foundation upon retirement, looks only with satisfaction at the accomplishments.
"Looking back, the best way to describe it is 'Wow!' " she said. "It's been great."


text:
Joe Flacco was 22-of-33 for 287 yards and three touchdowns in Super Bowl XLVII, where he led the Ravens to a victory over the 49ers.
Eli Manning was named MVP of Super Bowl XLVI on Feb. 5, 2012, after leading the New York Giants to a 21-17 victory over the New England Patriots. It marked Manning's second MVP crown.
Aaron Rodgers completed 24 of 39 passes for 304 yards and three touchdowns, leading the Green Bay Packers to a 31-25 victory over the Pittsburgh Steelers in Super Bowl XLV on Feb. 6, 2011, and winning the MVP along the way.
Drew Brees led the New Orleans Saints to its first championship in Super Bowl XLIV on Feb. 7, 2010. Brees completed 32 of 39 passes for 288 yards and two touchdowns on his way to the MVP award.
Santonio Holmes caught a game-winning touchdown to put the Pittsburgh Steelers over the top against the Arizona Cardinals in Super Bowl XLIII on Feb. 1, 2009.
Eli Manning led the New York Giants on an 83-yard final scoring drive to upset the New England Patriots in Super Bowl XLII on Feb. 3, 2008, passing for two touchdowns and 255 yards along the way.
Peyton Manning finally got his ring when he led the Colts to a victory over the Chicago Bears in Super Bowl XLI on Feb. 4, 2007.
Hines Ward caught five passes for 123 yards and a touchdown in Pittsburgh's victory over Seattle in Super Bowl XL on Feb. 5, 2006, en route to being named the game's MVP.
Deion Branch helped the New England Patriots win their third NFL title in four seasons in Super Bowl XXXIX on Feb. 6, 2005.
Quarterback Tom Brady won his second MVP award -- and his second in three years -- when he led the New England Patriots to a victory over Carolina in Super Bowl XXXVIII on Feb. 1, 2004.
Safety Dexter Jackson helped Tampa Bay defeat Oakland in Super Bowl XXXVII on Jan. 26, 2003. Jackson recorded two interceptions en route to earning MVP honors, becoming just the second safety to ever win the honor.
Playing in the first Super Bowl after the Sept. 11 terrorist attacks, the New England Patriots defeated the St. Louis Rams to win their first Super Bowl on Feb. 3, 2002. Brady, who set the Patriots up for the game-winning field goal, was named the MVP of Super Bowl XXXVI.
Baltimore Ravens linebacker Ray Lewis, who made three solo tackles, two assists, and blocked four passes, led the Ravens to a 34-7 victory over the New York Giants in Super Bowl XXXV on Jan. 28, 2001, to become only the second linebacker to be named Super Bowl MVP after Chuck Howley in Super Bowl V.
Kurt Warner completed 24 out of 45 passes for 414 yards and two touchdowns to lead the St. Louis Rams over the Tennessee Titans 23-16 in Super Bowl XXXIV on Jan. 30, 2000. His 414 passing yards and 45 pass attempts without an interception were both Super Bowl records at the time and he became only the sixth player to win both the NFL Most Valuable Player Award and the Super Bowl MVP award during the same season.
In the final game of his career and his second straight Super Bowl, quarterback John Elway led the Denver Broncos to a 34-19 victory over the Atlanta Falcons in Super Bowl XXXIII on Jan. 31, 1999. Elway completed 18 of 29 passes for 336 yards with one touchdown and also scored on a 3-yard rushing touchdown. At 38 years old, he became the oldest player to ever be named Super Bowl MVP.
On his way to being named Super Bowl XXXII MVP, Denver Broncos running back Terrell Davis ran for 157 yards and three touchdowns in leading the Broncos over the Green Bay Packers 31-24 on Jan. 25, 1998. The Broncos' first Super Bowl title came after the team had suffered through four previous Super Bowl losses.
Green Bay Packers kick and punt returner Desmond Howard became the first special teams player ever to be named Super Bowl MVP when he ran for a total of 154 kickoff return yards, and also recorded a Super Bowl record 90 punt return yards, in the Packers' 35-21 win over the New England Patriots in Super Bowl XXXI on Jan. 26, 1997. Howard tied Super Bowl records with his total return yards and combined net yards gained (both 244 yards), which included an also Super Bowl record 99-yard kickoff return for a touchdown.
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Superintendent's Message
Do Birthday Wishes Really Come True for the EL Paso Education Initiative?
Last year was our Charter Holder's (EPEI) sixteenth year of providing educational services to the El Paso community's children at no charge. Within this short time our leaders have opened three high performing schools, and committed to implementing best practices in instruction, social development and community responsibility. As is the custom, we made our birthday wishes for that landmark year:
"As we enter our sixteenth year, we hope to light those celebratory candles so that our community will be drawn to the accomplishments of this small, nonprofit organization, and will join us as Advisory Board members and generous donors to the many worthwhile projects we hope to execute. For example our new robot is waiting for a name and a sponsor. Wouldn't it be wonderful to be able to put the name for an El Paso business/donor on our student designed robot that is destined, as they have in the past, to travel to the Dallas Regionals and play its little wires out in some soon to be revealed competition?
What about our talented and enthusiastic performers who desire nothing more than to find venues where they might display their music, dance and art? Then there are our Da Vinci high school students looking for community internships that will spark their career interests and hopefully keep them in El Paso after they complete their education. How many businesses are out there that will see the light of those sixteen candles and open their hearts to them? We are hopeful and excited for the outcomes."
Beginning our seventeenth year, we are happy to report that the community has responded. The Vick Family Foundation, for example, has continued to gift our schools with funds earmarked for arts and robotics programs. After winning nine trophies at the UA InPIRESS competition, NASA and the University of Alabama at Huntsville awarded our Da Vinci engineering juniors and seniors an invitation to present their winning payload designs to NASA headquarters in Washington DC along with a weeklong tour of the Nation's Capitol. Another opportunity for our students to excel was provided by the prestigious St. John's College in Santa Fe, New Mexico. Five Da Vinci tenth graders participated in one week summer seminars, reading and discussing the great works of literature, science and philosophy. Closer to home is our neighboring school district, Ft. Hancock ISD, that provided bus transportation so our student athletes could compete in the playoffs. For all these opportunities, and generosity, we are extremely grateful.
Nevertheless, as we move ahead and grow our enrollments, we continue to pursue much needed resources that most non charter public schools take for granted. Vista del Futuro and Da Vinci campuses need to build outdoor athletic fields. The land is there, but the cost of preparing the land and laying the turf cannot be done without contributions of labor, equipment and supplies. Our new theater arts class requires us to upgrade our auditorium's sound and lighting system. Who will provide the expertise and funding? Unfortunately charter schools do not receive capital funding from the state. They must depend on the kindness of our community.
Just as youngsters promise to "eat their broccoli" in order to have their wishes granted, we at EPEI want to promise that we will continue to provide the very best instruction and school environment possible for your children. Our Board Members pledge their time and thoughtful advice and guidance; our school leaders are committed to being involved from the ground up, offering their support and direction to both faculty and staff; our teachers, those dedicated professionals, are open to gladly learn the latest strategies, as well as to gladly teach the children whose parents have exercised their right to choose the best educational environment for them. In closing, I hope I have convinced you to make your contribution. Be a part of the dream; the dream to improve our world- one school at a time!
Our mission is to work in solid partnership with the family and community in order to prepare children to accept responsibility for their own learning. We offer students a framework that encourages lifelong learning through skills building, creativity, a sense of self-worth, and ethical values necessary to survive and grow in an ever-changing, diverse, global, society.
We provide a rigorous, integrated curriculum with an Arts, Science, Technology, Engineering, and Mathematics (STEM) focus. This model allows students the necessary time to develop intellectually, socially, and artistically. Classes are small and our teachers promote a personalized learning environment that advances our core values: respect, responsibility, quality of self and work. Instruction includes:
- Phonics-Based Reading Program
- Self-Paced and Mastery-Based Instruction
- Cooperative Learning
- Enrichment Programs
- Pre AP & Advanced Placement Courses in MiddleSchool and High School
- Optional Suzuki Violin and Piano lessons
- Double Math Periods
- Robotics and Engineering
- Graphic Design and Media
- Dual High School and College Credit
- Community Service and Internships Performing Arts classes: guitar, strings, band, dance, choir
- Visual Arts
"My eight year-old daughter has been playing the violin for three years now thanks to the Suzuki Violin program that the school offers starting in Kinder. It is so rewarding to see my daughter advancing academically and musically! " – Melodya Salaices
Supplemental Suzuki Violin Program
Several Elementary students at Vista del Futuro and Howard Burnham Elementary Schools have enrolled in an after school violin instruction program. These enrichment classes are taught in group settings several times per week. The students are provided with opportunities to perform throughout the year in the school and in the community.
Board of Directors
- Mr. Leonard Lidiak, Retired President Emeritis, State National Bank
- Mr. Carlos Kaplan, Businessman and Parent
- Mr. Eric Braham, U.S. Government Postal Employee and Parent
- Ms. Amy A. Nichols, Attorney, Kubinski & Nichols, P.C. and Parent
- Mr. Stanley Esparza, Technical Support Coordinator, TelerX and Parent
- Mr. Eric Summer, Senior Software Engineer, Exelis, Inc. and Parent
- Ms. Iris Burnham, Founder & Superintendent
Quick Links
- BWCSD Parent Portal or VDFCS Parent Portal
- Instructional Calendar
- Monthly Breakfast/Lunch Menus Updated
- Parent – Student Handbook
Quick Reminders
Winter Holiday Dec. 22 – Jan. 5
Da Vinci Recieves U.S. News & World Report Recognition
The Da Vinci School for Science and the Arts serves grades 5-12.This outstanding STEAM Academy(Emphasizing science, technology, engineering, arts and math) has been recognized by U.S. News & World Reportas one of the top high schools in the nation for the 2013-2014 School Year!
Da Vinci students share their success on Telemundo News Broadcast! To view the video click HERE!
You Should Know…
2014-2015 Enrollment Continues
The Burnham Wood Family of High Performing Schools continues to accept enrollment for the 2014-2015 School Year to all residents of El Paso County.
This year, Vista del Futuro Elementary School added a sixth grade. According to Superintendent, Iris Burnham, many parents have expressed an interest in their children attending a small, high performing 6th grade rather than sending them to a large, overwhelming middle school.
Da Vinci School for Science and the Arts serves grades five through twelve. It has been designated a Distinguished Texas STEM Academy by TEA.
Howard Burnham Elementary School was the first charter school to open in El Paso. It serves grades Kinder through fourth.
Your child can attend our schools. There is no tuition. These are public, charter schools. Give your student an opportunity to achieve in a world class learning environment. Applications are available here as well as at any of the school offices.
Save Now To Save Later – The Texas Tuition Promise Fund is designed to help families and individuals prepay for all or some future tuition and school-wide required fees at any two- or four-year Texas public college or university. If you'd like to learn more about the Texas Tuition Promise Fund or enroll, be sure to visit http://www.tuitionpromise.org There you'll learn how the program works, find tips and tools for creating a college savings plan and even discover ways to give the gift of college Tuition Units to someone you love. The Texas Tuition Promise Fund is open to enrollment through Feb. 28, 2015.
You Should Know…
The 2015 Da Vinci Freshman and Sophomores visit Austin, TX! Check out the full artical in our Da Vinci Newsletter or Click HERE!
The 2015 Da Vinci Seniors visit the UT Marine Science Institute in Port Aransas, TX! Check out the full artical and video in our Da Vinci Newsletter or Click HERE!
Da Vinci Presents in Washington DC at the NASA Headquarters!
Read more about our trip and view pictures in our Da Vinci Newsletter or Click Here
Updated 12.2014
- Teacher to Teacher : Da Vinci
Best Practices
Updated 11.2014
- Teacher to Teacher : Da Vinci
What is the relationship between tone and expectations? Read our Da Vinci teacher responses
Updated 7.2014
- US News and World Report Recognition
- EPSMF Visits Da Vinci School
- Da Vinci Engineering featured on KTEP
Updated 5.2014
- Da Vinci Students Win 9 Trophies in NASA Competition!
- You are ACCEPTED to the St. John's Summer Academy
- Da Vinci Soccer making History!
You Should Know…
Updated 12.2014
Congratulations! Texas Honors Circle Award!
For a third time, the Texas State Comptroller has recognized the Burnham Wood Charter School District with their prestigious Texas Honors Circle Award. This year the high performing Howard Burnham Elementary School has been selected as one of only 347 schools and 25 charters in Texas to be acclaimed for its high academic performance and fiscal conservatism. More info.
Updated 11.2014
Kinders See their Monsters In 3-D Thanks to Da Vinci Art Students
For more information read the article in the HBE Newsletter or click on the link above!
You Should Know…
Updated 9.2014
Principal Yvonne Whitman and Supt. Iris Burnham attended the Advancement in Education Conference in Austin on Sept. 22-24 in order to learn best practices in using data to improve education. While Vista remains a high performing school, the Leaders believe there is always more to learn that will benefit the students.
Updated 7.2014
School Locations
Howard Burnham
7310 Bishop Flores
El Paso, TX 79912
Phone: (915) 584-9499
Fax: (915) 585-8814
Da Vinci
785 Southwestern Dr
El Paso, Texas 79912
Phone: (915) 584-4024
Fax: (915) 581-9840
Vista del Futuro
1671 Bob Hope Dr.
El Paso, TX 79936
Phone: (915) 855-8143
Fax: (915) 855-8179


text:
Stars react to Golden Globe nods
Any planned weekend fetes are getting started early for some of Hollywood's major players as we cap off a week of nominations.
Over the past two days, films like "Lincoln," "Silver Linings Playbook" and "Les Misérables" have reveled in recognition while TV shows like "Homeland," "Downton Abbey," "Modern Family" and "Breaking Bad" have reaffirmed their status as critical favorites.
All of the accolades have left Jennifer Lawrence, a darling of critics and everyday fans alike, a little stunned. The 22-year-old actress has earned both a SAG and a Golden Globe nod for her work in David O. Russell's "Silver Linings Playbook," which is also up for the best comedic motion picture Golden Globe.
"It's unbelievable. It's crazy. I've really not had time to kind of stop and really think about it," Lawrence told CNN. "It just kind of feels like I walked into a job and it suddenly just keeps going up. It's weird because you never get use to it. It's easier not to think about it in kind of a weird way. You just go on with your day and try not to let it overwhelm you too much."
Emmy-winner Damian Lewis, who entered both the SAG and Golden Globe race for best drama series actor this week, is planning to do that with a nice drink.
"Just so happy to have a really good reason to stop Christmas shopping for a day," Lewis said in a statement. "Opening a bottle immediately to celebrate my Golden Globe nomination for 'Homeland.'"
Lewis, who plays the dangerous and duplicitous POW and politician Nicholas Brody on the smash Showtime series, added that he's "thrilled" for his co-stars Claire Danes, who earned both a SAG and a Golden Globe nod, and Mandy Patinkin, who picked up a Globe nomination in the best supporting actor in a series, miniseries or motion picture made for TV category.
For his part, Patinkin said that "working on 'Homeland' has been one of the joys of my life. We have such gifted writers - I have to pinch myself every day that I get to be a part of this company." But, there's still a little something special he's waiting for before really cutting loose: the arrival of Danes' baby.
"When I get that call," Patinkin said, "the fireworks will really start."
Both Julia Louis-Dreyfus and Don Cheadle, who are nominated in the lead acting on a TV comedy categories, tried to contain their excitement -- but neither quite made it.
"The reason that I do this job is to serve, not to receive accolades and trophies," "Veep" actress Louis-Dreyfus began in her statement. "That said, I'm freakin' stoked. God bless America and the Hollywood Foreign Press, specifically."
"House of Lies" star Cheadle, meanwhile, is "over the moon for the nom. This is a great show and a great cast and this is a recognition of all of us ... But mostly me."
Check out more reactions below. If you could weigh in, who would get your vote?
Quentin Tarantino, nominee for best motion picture director, best motion picture screenplay, and director of best dramatic picture nominee "Django Unchained": "It's very gratifying to get this many nominations from the HFPA for a film I worked so hard on and am so passionate about. I look forward to having fun at the Golden Globes with my cast mates and fellow nominees." Tim Burton, director of best animated feature nominee "Frankenweenie": "I'm thrilled to be recognized by the HFPA. 'Frankenweenie' is a very personal project for me and the nomination goes as much to the animators who labored frame by frame to bring this film to life." Rich Moore, director of best animated feature nominee "Wreck-It Ralph": "'Wreck-It Ralph' was a labor of love for our entire team at Walt Disney Animation. We are so proud of the hard work that went into making this film, and to see it be recognized with a nomination from the Hollywood Foreign Press Association is truly an honor for all of us." Nicole Kidman, nominee for best actress in a miniseries or TV movie and best supporting actress in a motion picture: "As an actor you look for roles that are rich, complicated, and that stretch you and this year I was blessed to find two. To have the chance to play them was a gift in itself and to then be acknowledged this way is icing on the cake. Thank you to the Hollywood Foreign Press!" Genndy Tartakovsky, director of best animated feature nominee "Hotel Transylvania": "Seeing the audience reaction was amazing on its own and now this, it's too much really. Just from everything that's happened so far i feel like we're being watched over by some great Animators in the skies and they have shined good fortune upon us. I know it's a bit dramatic but its awesome!!" Steve Buscemi, nominee for best actor in a TV drama: "I'm so grateful to be able to play Nucky, it never gets old." Wes Anderson, director of best comedy or musical motion picture nominee "Moonrise Kingdom": "I received this news by text message on the fast train to Berlin. The Hollywood Foreign Press has brightened a bleak snowy day in Germany for me. I could not be more pleased on behalf of our gang." Graham Broadbent, director of best comedy or musical motion picture nominee "The Best Exotic Marigold Hotel": "'Marigold' seems to be turning in to the 'little film that could'. We've had a wonderful ride -- it's been hugely enjoyed by audiences around the world, and that's really enough for any filmmaker. We couldn't be happier that the HFPA and SAG are remembering our film, all our cast, and particularly our two 'international treasures' Dames, Judi [Dench] and Maggie [Smith]. Ol Parker's script and John Madden's vision made an experience in the cinemas that was both emotional, transforming and very funny, and reminded audiences of an important universal message, 'there's more life to live' -- whatever your age. We are so pleased with our passionate partners at Fox Searchlight and Participant for the care they've given our film." Anne Hathaway, nominee for best supporting actress in a motion picture: "What a great way to wake up! I couldn't be happier or more grateful for this news. Congratulations to Hugh and everyone who worked on 'Les Mis' for their contribution to the best picture nomination!!!" Aaron Sorkin, creator of best TV drama nominee, "The Newsroom": "The cast, crew and staff of 'The Newsroom' are humbled to be in such elite company and we look forward to dramatizing this nomination a year and a half from now."
-- CNN's JD Cargill contributed to this report.


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Horrible Service
Posted by
WINSTON SALEM, CALIFORNIA -- Horrible! I got into an accident with a driver insured by them on 6/8/2013
today is 7/21/13 and I'm still driving around my damaged car because they take so long to take care of things.
There was a injury adjuster and a vehicle damage adjuster and both of them are almost impossible to get a hold of. Never answers their office phone and you have to call their direct line at least 3 or 4 times to have them actually pick up.
For vehicle damage, integon GMAC (national general insurance is their new name) took almost 2 weeks just to clear liability when the driver insured by them hit me because she was making an illegal u-turn over a double yellow line... Let me make it clear that she made an illegal!!!!!!! U-turn. WTF? She's automatically at fault for causing a collision due to her stupid driving skills.
I don't understand how they could even consider thinking that I could have some fault in it when I was just driving in a straight line in my lane... Adjuster told me some crap about how it's all about prevention and my distance from the u-turning car can affect whether I hit her on purpose or not...
Thank god I had a witness but it took them 2 weeks to contact the witness and clear liability.
Now rental car coverage, first they informed me that if the damage costs on my car exceeded her insurance plan they could not cover me with a rental car. WTF?!
But thank god it didn't.
They make false promises saying they'll get me a rental by a certain date which I told them I need a rental before my 4th of July long distance vacation drive. I told them this about 3 times on different days. Of course they didn't get it to me and I argued over the phone for that. It is now July 21st and I won't get the rental until the 24th.
Now for the injury claim... I know that by law, you need to have bodily coverage with your own insurance in order to claim injury with the insurance company at fault.
So I faxed them my AAA insurance declarations page that has policy number, bodily coverage policy, my name, and expiration date.
But the injury adjuster at GMAC said that was not enough because people can cancel their policy after receiving the declarations page, and that she needed to see a proof of insurance.
I called triple a and they told me that my declarations page is my proof of insurance and the proof of insurance card only has vehicle information.
I called the GMAC adjuster back and told her what triple a told me. Then she said "okay, then the declarations page is fine."
WTF!!!!!!!!! First she says she won't accept it, and now it's fine?!
She then offers me some lowball amount for compensation and I type a demand letter asking for more.
She gives me a new higher offer but one that is still lower than my demand and she says this is the "final offer." -___- B**ch if I file a small claim then you and your driver has to come to court and then you'd have more at loss than what I'm asking... Final offer my a$$!
She's lucky I don't have the time on my hands to go and file a small claims.
So we decide to settle at their second offer, but let's see how long it takes for the check to be mailed even though she said she'll mail it this week.
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saj80 on 07/23/2013:
You should never deal with the other driver's insurance company directly, that's why you pay premiums to your company. If you haven't already contacted your carrier, do so immediately and let them resolve this.
clutzycook on 07/23/2013:
What a mess. Is your insurance helping you at all with this?
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Customer Service Stinks
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WISCONSIN -- Supposed to get a free $25.00 Visa card for obtaining a quote on auto/home insurance. I got a special extra discount for being a GM retiree so I thought I'd get a free quote. I didn't go with them, kept my old insurance but got card in mail. Too bad the Visa card is a hoax. GMAC Customer Service told me the card will work - basically, I'm nuts. Not true, there I was in line at a store and the card was rejected. Embarrassing. I even got the name of a guy who promised to take care of this and call me back. After calling HIM three times, leaving my name and number because he won't call me back, no help, still have a card that doesn't work. Why bother sending out fake cards to people? They should be ashamed. The guy never called me back he could at least say sorry, but I can't solve this problem. I wouldn't have GMAC Insurance if it was free what if you have a claim from an accident? Who would help you??? this same guy who won't call me back?
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olie on 11/16/2012:
Sometimes the card needs to be activated before you can use it. Look at the small type on the back of the card. You'll see a toll-free number or a web address that you can used to register and activate the card.
And then you can find the terms for use, and what to do when you have only 39 cents left on the card,or what your balance is.(Cashiers at the store can't access this information for you.)
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GMAC Errors
Posted by
ITALY, TEXAS -- I obtained a GMAC auto/rv policy in April of 2007. I was told that my 1st payment would be deducted on June 15th. On May 15th, they deducted the 1st payment. In October, we notified them that we would be taking our trailer out for vacation, and asked that they change it from "in storage" status. One week later, I called and asked them to change it back to "in storage" as we were back home. They said, "it already is in storage". They had made no change. On March 10th, I told them I was not renewing my policy. DO NOT DEDUCT ANY PAYMENT FROM MY ACCOUNT. They deducted it on March 17th? I still don't have it back. This is for a policy I am not renewing? They were supposed to overnight a refund of an unauthorized deduction on Wednesday. They failed to do so. Three strikes, they're out! Do not use GMAC, they are totally incompetent.
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tnchuck100 on 03/21/2008:
Another example of why you should NEVER give your bank account information to any company. Auto-pay is generally a bad idea. When you allow this these companies will take what they want when they want. You lose control.
forcomplaintsonly on 03/21/2008:
I use direct pay with GMAC and have for several years and never have had a problem. We have access online to our checking accout, so I regularly check it to make sure nothing fishy going on. Same with my credit card companies. We online access it is hard for companies to get away with it, because they know you can check up on them and get a quick response.
tnchuck100 on 03/21/2008:
forcomplaintsonly, you have just not had a problem....yet! Consider the average guy living paycheck-to-paycheck. An incorrect automatic debit can easily lead to multiple overdraft fees. Even if you can get the debit corrected you are still out the fees.
For myself and possibly you, our finances are not tight enough to get caught by this. But the typical working man must consider it. There are many complaints on this site where auto-pay has caused much grief.
Personally, I will not relinquish control of my bank account to 3rd parties.
forcomplaintsonly on 03/21/2008:
Yes, I have lived that way for a long time, living paycheck to paycheck, but I also had a budget so that I wouldn't run into this. I am not jumping you, I know a lot of people live paycheck to paycheck, sometimes out of necessity and others because they don't know how to manage their money. I really feel sorry for the ones that have to do it that way out of necessity, but for the ones who do it, because they have no self-control, I don't feel sorry for them, unless they have kids, even then I don't feel sorry for the parents, but for the kids.
tnchuck100 on 03/21/2008:
I did not feel you were jumping on me at all. This is a good discussion for people to see points of view.
It's not really a self-control issue as much as it is an unethical, greedy big corporation taking money from your bank account when they were not entitled to it. This practice is very common with satellite TV providers and cell phone companies. Charging for unreturned equipment, early termination fees, etc. All in error.
forcomplaintsonly on 03/21/2008:
The self-control issue was pointing more to the people who live paycheck to paycheck, because they go out and buy what they want when they want, instead of deciding, "well, my finances are not good right now, so I will wait", so many "rob peter to pay paul, so to say."
Leidback on 03/21/2008:
The problem I had with the unauthorized autopay that they removed was that they had assured me it would not happen when I told them not to renew. And I had made an appointment with an allergist for some expensive tests today. And of course, they wanted payment up front. So I ended up making an 86 mile round trip to get money from savings to deposit in my checking (2 different entities) to cover my medical costs because GMAC did not do what they said they were going to do.
tigergem on 08/27/2011:
GMAC has been awful. I have had nothing BUT billing issues with them for the past year or so. Seems like every single month. My insurance due date is the 12th of the month. If I pay the insurance on the Friday before the due date, fine, no problem. If I pay it on the 12th sometimes they try to charge a $10.00 late fee, so that has to be corrected. Then if you pay it "too soon", as in before the due date, say around the 20th of the previous month, they apply the payment to the wrong month and will tell you there is still a premium due on the 12th. Even if you just paid it. But they won't send you a notice in the mail. Oh no. You have to call in all the time and babysit the status of your policy to find out if they are trying to sneak in a fee. And they will! Even if the Customer Service Specialist says "no fee" they will add one. And if you make any changes to your policy, they will change your deductible amount and not bother to tell you. So you have to stay on top of that, as well. Now, I filed a claim and this is the first time I have filed a claim with them. I filed it online yesterday. Today they have no record of the claim in their system. They won't have a record of it until Monday. There is no information available about their drive in claim service department and they don't have a list. The email confirmation of the online claim contains an incorrect phone number to what appears to be a phone sex hotline, so I had to locate a different phone number to call them to find out this information. I am trying to quotes for different insurance because as of right now I have zero confidence in this insurance company to do anything right. And no I will never EVER give them my checking account information. They asked me for it again today when I called and was unable to find out any information about my claim from yesterday. FAT CHANCE OF THAT lol! Oh and they also tried to sell me other insurance. Yeah right. AS IF I am about to but another policy from them. As of right now I am trying to get other quotes from other carriers before my renewal date next month.
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Posted by
MICHIGAN -- GMAC Credit Card (gift) Is a lot of crab. Embarrassed me when I went to use them also. I won't ever USE anyone that does work in this manner. Even if you were cheaper I wouldn't go with a SCAM company. : )~
Don't care anything about your TERMS OF SERVICE or YOUR Insurance.
A SCAMMER is a SCAMMER
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Tezrien on 12/14/2012:
Wow there is really an overuse of the terms scam and scammer on here lately. How did they rip you off and what did they due to make you think it was a scam?
Susan on 12/14/2012:
Sounds like you received a gift card in exchange for an insurance quote. Your issue with the gift card is most likly the fault of the subcontractor they hired to issue them not GMAC.
spiderman2 on 12/14/2012:
Your complaint should be directed at GMAC credit cards not GMAC Insurance. I would like to know how they scammed and embarrassed you. The detail would be very helpful and informative.
At Your Service on 12/15/2012:
Unfortunately there seems to be a lack of details. I would guess there's been a gift card provided that wasn't active. Have you contacted them about the issue?
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GMAC is crooked
Posted by
wtf dirty ins co
GREENVILLE, NORTH CAROLINA -- OK I had an accident that is being considered my fault. That's seems to be now the easiest part of it so far. I have had an adjuster out to look at the truck and that's all he did was look. did not consider the mechanical stuff that is wrong and sent me a check. I did not cash it. Call to tell them I would need a rental car my truck would be in the shop for a couple of weeks. I have full coverage that doesn't mean rental while truck is worked on. I was shocked. Why not I asked I was told you didn t choose rental coverage he says. I was never told that you had to buy that apart from full coverage. Yes you were he says. I repeat again oh no I woulds remember that. He and I have a few choise words I was not the nicest. I am pissed really pissed how to get truck fixed and no car to drive while being fixed. Blows me away. So I receive a call back from GMAC agent that I can come over today and cancel my policy if I wanted. I said check the address on my policy I live four hours away from him don't call me back. But the crooked part is this the company doesn't tell me that if I wreck my turck and its my fault I will have to walk until it gets fixed. But this agent will advise me to cancel my policy today knowing it will cause a laps in my policy and fines and extra cost would hurt me worse. Gmac is crooked lying jerks don't trust them to help or protect you. Go anywhere but them.
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Skye on 06/21/2010:
Rental coverage is not part of full coverage. That is a separate coverage policy charge, and it's something you pay extra for.It's very inexpensive, but well worth it. It's always best to make sure you know what your policy offers, and what exactly you are covered for, before you have an accident. It isn't their fault. I'm sorry you had to find out the hard way. Whatever automobile insurance you decide to switch to, make sure you tell them you want car rental on your policy, so this does not happen again.
On my policy, it is listed as:
Rental Reimbursement Coverage, up to $50.00 per day for a maximum of 30 days.
You can tell them the amount you want it for, such as we have $50.00 per day, but they do start at $20.00 per day. Just remember, you won't find much for $20.00 per day.
This is how it works for automobile policies. We have Allstate.
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Errors in Reporting
Posted by
TAMPA, FLORIDA -- GMAC has me listed with 2-accidents "at fault". I have not had an at fault accident in over 15-years!! They claim that I have filed an accident claim in 11-04, and 2-07. The one in 04 just plain never happened. The claim in 07 was when a truck hit my parked car at a gas pump. I was not even in the car..I was paying for my gas. GMAC admits that there is an error and will "call me back in 24-hours". It has been several weeks now with multiple calls to GMAC, but they have YET to call me back or rectify the situation.
I am trying to switch insurance companies BUT HAVE HIGH RATES DUE TO GMAC'S ERRORS. GMAC has me "land locked" into their insurance company by false/erroneous reporting.
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beanbagbritches on 12/30/2007:
Have you contacted the DMV regarding the chargeability of the accident? That is where the accident records stem from...
gotti on 12/30/2007:
Actually,they are recorded via a company called "Clue", which is an insurancereporting company. There is no record of them in the DMV. The insurance companies put them on, and only the insurance companies can take them off. GMAC has promised me a call back every day for almost a month.
beanbagbritches on 01/01/2008:
got to...you're right. I had forgotten that information. Perhaps you can stop by a local GMAC office & have the agent there call the company headquarters for you?
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I continue to be amazed at how busy summer is. With four kids I often feel like Julie from the Love Boat trying to direct everyone to their next activity or destination all the while trying to make sure everyone is happy and having fun. (Although everyone happy and having fun all at the same time is just not that realistic.) This week's activities include hosting a birthday party, swimming lessons, and a family camping trip. whew.
Happy Bastille Day.