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Restocking Fee & Inexperienced Sales Staff
Posted by
MELBOURNE FLORIDA -- I normally research my products before purchasing and never had an issue with my items. In this case, our teenagers have a music recital and 2 hours beforehand, our Sony Cybershot camera malfunctioned. Since the camera was 4 years old, I had no problem with purchasing a new one without researching the product.
I went to the Best Buy in Melbourne FL and spoke with a salesperson and stated I needed a camera with a good optical zoom and outstanding picture taking capability. Movie capture would be nice but not foremost when purchasing.
I have been a Sony guy for almost 2 decades and have been usually pleased with their products but the cameras have fallen short of their competitors, namely price and functionality, so I knew I would be selecting another manufacturer. I was engaging in a conversation with a salesperson, explained what I needed, price point ($400), my lack of research, etc.
We looked at the Samsung, Nikons, Sonys, etc. The salesperson stated that Sony was bad and Nikons had the best value for the money. He also stated that I had a full 30 days, no questions asked return policy, if the unit did not meet our needs.
I felt comfortable with the 30 day return policy and purchased the Nikon. The camera was OK and after 3 weeks, I couldn't justify the cost because the zoom wasn't strong enough and there seemed to be chroming around the images (I am not a pro photographer).
I brought the camera back, all original (used 3x less than 5 minutes each time) and was charged a $45.00 restocking fee. My argument on the restocking fee was that the salesperson said a full 30 day no question asked return policy. The GM of the store pointed to the sign in back of customer service where a myriad of info was located that stated only 14 day return policy and restocking fee applied. My response was that the an individual who purchases items from a store is not going to stop by customer service to validate a return policy when a store employee provides the info. The info was on the back of the receipt as well but I never looked at the back of the receipt and normally never do.
I called the corporate number, disputed the restocking fee with my Credit Card and got no where.
Conclusion - I don't need to purchase anything from Best Buy and don't plan on doing so again in the future. Amazon and other online retailers provide a much better price anyway.
I sincerely hope that Best Buy is sued into bankruptcy and when that happens (not if), I'll be enjoying every minute of their ruination based primarily on their inept salespeople and lack of customer service.
Note: I'm a corporate professional who understands the meaning of profit, financial statements, management statements, etc. But, if a representative of a firm provides faulty info to a consumer, the firm should and will be held liable.
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lobo65 on 08/13/2009:
I'm afraid you lose on this one. I've been in Best Buy many times, and their return policies are written on big signs right by the registers. Not to mention that almost all electronics retailers have re-stocking policies to combat "rentals" of their products.
madconsumer on 08/13/2009:
I just made a purchase with Best Buy, and had a perfet experience. my receipt states clearly 14 days to return. Nikon cameras are great!
Anonymous on 08/13/2009:
You might be able to get a camera cheaper via an Amazon merchant. But if you return it after use you will be expected to pay a restocking fee. That is providing the merchant will even accept it back.
Anonymous on 08/13/2009:
What you did, even though unintentional, is just what the restocking fee is for. You bought the camera, used it for your event, got your pictures, then wanted to return it and get your money back. Chalk it up to experience, and after all, those pictures are probably worth more than $45 to you.
andbran on 08/13/2009:
or go to places like rent-a-center. I don't know if they rent camaras but it doesn't hurt to look
Ytropious on 08/13/2009:
Ken has the right idea, restocking fees are to curb people who want to use something for a special date, then return it after. Want to buy a camera with no restocking fee? Toys R Us takes em back with receipt within 45 days as long as you have the box and everything. Sometimes the employee gets it wrong, but that doesn't make it right.
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Best Buy = Worst Buy
Posted by
MENTOR, OHIO -- On April 4, 2006 my husband and I decided to invest in a good quality digital camera to celebrate our daughter's 1st birthday. Today I regret making that mistake. We purchased it at the Best Buy in Iselin, NJ it was the Cannon Powershot SD630 for $399.99 to make sure nothing happened to our camera we added on the 4 year Performance Service Plan for $59.99. What a stupid idea that was.
On 7/14/09 our camera decided it was tired of taking pictures. I turned it on the lens came out and then the black screen of death "Lens error restart camera." So I hit the power button and nothing. Took the battery out for a little while put it back in still nothing except this grinding sound and the lens would not go back into the camera. So off to Best Buy we go. I was under the impression that they were going to fix it there that's how the people at 1-800-BestBuy made it sound but it wasn't it had to be shipped away. Estimated time of completion of the repair 7/26/09.
Thursday 7/23/09: I get a call from Precision the people who have my camera telling me that my warranty was void because of impact damage. What impact damage you say? Well I said they same thing because when I dropped off my beloved Canon sure it had some scraps after all it was 3 years 3 months 10 days old but there was no impact damage. So they are no help it was like talking to a wall. So I call Best Buy I wish I would of caught this guys names but I didn't and he said not to worry they would take care of it since after all on the service order it says "minor wear & tear" nothing about impact damage.
Friday 7/24/09: Yet another call from Precision damage asking if I made a decision about paying the $155 to repair the camera. I informed her that I had spoken to BB the day prior and they said they would cover it, come to find out she had no clue what I was talking about. So yup you guessed it another call to Best Buy. This time I spoke with John Doe he was the one that checked in the camera on the 14th. He said he would look into it further and give me a call back tomorrow.
Saturday 7/25/09: John Doe calls says he just got off the phone with Precision and that they are sticking their ground. They sent over some pictures showing the damage. He said the damage was obvious and that he definitely did not see that damage when I dropped it off or it would have be noted under the "condition" on the service order. He told me to call Precision which I had already spoke to twice and they were no help putting all the blame on Best Buy and to call corporate and that I could use his name and tell them that when it was dropped off that the damage was not there. Thanks John but your word mean #$@% to Best Buy come to find out later on.
Monday 7/27/09: Out of pure boredom and anxiousness to get to the bottom of this I call the 1-800-BESTBUY number at 12:35am and they are open I speak with a really nice & understand Jane Doe for the life of me I could find one of my papers that had a number they needed. So I find it and call back at 12:50am speak with John Doe Jr. he took down all necessary information and told me that if in fact that is what happened there shouldn't be a problem and corporate would take care of it when I called back during normal business hours. Boy was he wrong!!!
10:30am call the 800 number again ask to speak to corporate of course they can't just do that they have to transfer you to someone else after you just explained the whole situation to only explain it again to get told that you have to call a different number (*-***-***-****). So I call it's about 10:35am now finally get in touch with Jane Doe. In a nutshell she told me I was responsible for the repairs because my warranty did not cover impact damage which I COMPLETELY understand but the impact damage was not done while the camera was in my care. Since I had no proof that I did not do that damage there was nothing they could do. I asked her what kind of proof did she need because Best Buy's employee John Doe told me that I could use his name and tell them what he said about their not being damage on the camera when I dropped it off. Well that wasn't enough she wanted pictures HAH and how exactly was I supposed to do that when I am dropping off my camera to be repaired does she not know we are in a recession I don't have multiple cameras to choose from. So she offered to split the cost of the repair. Hmmm I think not why should I have to pay for damage that Best Buy did??
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Eloise on 07/27/2009:
You called 5 or 6 times and got 5 or 6 customer service reps. Of course they told you it shouldn't be a problem. They were unaware of what the camera repair shop said. Stop calling until you get the answer you like. Go down to the store and deal with one person to see this problem to the end.
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What A Scam!
Posted by
BOLINGBROOK, ILLINOIS -- I wish I'd found this site before I entered the doors of Best Buy on December 10, 2008. I wanted to videotape my granddaughter for the Christmas holiday, but the camera would not focus correctly. I thought I'd take it somewhere locally to have it repaired. I'd purchased it 2 years earlier at Sams Club. When I got to the Geek Squad counter there was only one guy working. He was not real familiar with using the stores computerized cash register and was having difficulty inputting my information. He called over a couple of guys for help a number of times. This should have been sign but I let it get by me and continued my patient pursuit of having the camera fixed. After a while a couple of other more knowledgeable (on how to use a cash register)employees showed up to help reduce the line that was forming. Those they helped were leaving out ahead of me.
Finally he inputs my data and says they will let me know the cost in a couple of days. I looked at the receipt and it said "estimated repair cost $98". He put the camera in the black camera bag I brought in and took it to the back somewhere. I stood there and watched him go back there, thinking I would never see it again. Well I didn't hear from them for quite a while. Christmas passed and I called them asking what's going on? They said they'd just sent it our a couple of weeks ago and were waiting for the estimate. The next day I get a call from a guy saying it will cost me $175 to replace a damaged part. I only paid $375 for it when it was new so I say no thanks, please just send it back.
Two weeks later I go to pick it up and they charge me $39 for shipping and handling and give me back my broken camera. They hand the camera to me wrapped I a thin plastic bag. No protection and no black camera bag. I ask the attendant where is my bag? He has no idea what I am referring too. I ask him to make a report. He claims he does but does not give me a copy of the report. I just called today January 26, 2009 and the guy that helped me the first time answers the phone. He supposedly checks what he took in that day and low and behold, there is no black bag listed... Stay clear of the Geek Squad!!!
There are legally taking money without providing you any service at all. What a waste of time.
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Anonymous on 01/26/2009:
Consider your camera bag lost. Look in the phone book for a real place that specializes in camera repair. Digital and video cameras are expensive to repair.
LuvBreathing on 04/01/2010:
I had a horrid experience with Best Buy. The LCD Panel on my laptop went out three days prior to the warranty expiring. I took my laptop to them, and they asked if I wanted the data backed up. I told them no, since they are only replacing the LCD Panel. After waiting over a month, I get my computer back, and they completely wiped my hard drive. I had a fit. They stated that since I didn't pay $90.00 for the data backup, they weren't responsible for what happened. I called their corporate office and they blew me off. I have been a PC Repair tech for OVER 15 years and you NEVER EVER wipe the owner's hard drive without WRITTEN PERMISSION! I have not spent a dime at Best Buy since this happened in 2005. Best Buy won't pay to have experienced/skilled techs, so they hire anyone that knows how to turn one on. They don't pay their techs squat. If more people would just ban Best Buy, that would force them into doing things right.
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Worst Customer Service Ever
Posted on
ST. JOSEPH, MISSOURI -- On 12/23/08 I purchased a Canon Rebel XS bundle that included the lens for $599.98 to be picked up in the store, of which they said was in stock at my local store. Within the hour, I rec'd an email that said they were out of stock and if I wanted the camera to call 1-888-BEST-BUY and they would ship the camera to me with no shipping charges. Because I felt it was a good deal, I went ahead and proceeded with my order. An hour or so later, I rec'd a confirmation email. When reading it, the address was wrong on both the camera and lens. I called back in and the lady said she would change it for me. An hour later, the confirmation came. The camera was changed, the lens did not. I called back in again. The lens was changed, however, now they added $19.99 in shipping charges. Which leads to another phone call, in which a case number was established because they couldn't just remove it. I rec'd my camera on 12/26, but no lens. I looked online and it was backordered still with shipping charges, so I thought I call to make sure the shipping charges would be removed. All I got is there is a case number and we cannot help you. So a few days go by and the angrier I got.
I emailed customer service (or there lack of) to tell them that I need the shipping charges removed or I would be returning the camera. I needed them to advise me of the status. The dumb a** that read that email cancelled my lens and increased the camera price by $20! So, fuming, I called back in to start the resolution of this. At this point, the bundle was not on sale, so they said they would open a case number with their promotions department to get permission to give me the items that were owed to me. Since then the bundle went back on sale. so I inquired again and said, look, cancel the request with promotions, now that it is on sale, add the lens back to my order. The lady says to me, it is on backorder, so we cannot add it. You have to wait for promotions. I said what if I were ordering it for the first time?
Would I have to be transferred to promotions? No, but this is different. I said, I agree, I am getting ripped off. I called in today to check the status again, and the excuse for the day is, our system is down! As of today, I am still waiting and waiting and waiting, no action. I have been charged $20 too much for the camera and my credit card has been overcharged with an amount that does not equal any combination of what I purchased, was incorrectly charged for, etc, etc... Best Buy, is the WORST buy. I have been duped and scammed and I would not recommend this to my worst enemy. I am going to tell them to stick the lens up their wazoo and pay full price.
My sanity is worth much more. I am going to chalk it up as I got ripped off. I would return the camera, but the only way they'll do that is to charge me 15% restocking fee! Sorry, my loss is what I was basically told.
As of 1/9/09 at 4:30CST, I called in again and asked for the promotions department. The girl that answered although was not in promotions, without any difficulty added the lens on a new order at the correct price. Just goes to show they really can help you if "they" want to. My advice to you is don't take "no" for an answer. She was unable to fix the camera price and my credit card charges, but I will continue to push them.
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MRM on 01/09/2009:
I agree that Best Buy has raped you.
Anonymous on 01/09/2009:
I think 'raped' is a little strong, MRM.
MRM on 01/09/2009:
I think "rape" can be applied here because the OP had called numerous times, struggling to get things corrected and they won't honor it. The word "raped" that was used in Evercom billing was strong and the word should not have been used.
Anonymous on 01/09/2009:
That word, to me, is inclusive only of the violation of a person in the most private, personal, and physical way that one who has not experienced it would never be able to comprehend. To use it in a consumer reference to communicate displeasure with a company devalues the meaning to those that have been violated and tortured in a physical manner that NO one . . . no man or woman should EVER have to experience. That is my opinion and I am sticking to it.
Ponie on 01/09/2009:
I agree with MissM and John--even though it's off-topic to the review. :) Very well articulated, John.
MRM on 01/09/2009:
That's an awesome point well made!
Mtn453 on 01/09/2009:
Anonymous on 01/09/2009:
"I am going to tell them to stick the lens up their wazoo ..."
If Best Buy does it voluntarily it is not rape.
MONARCH72 on 01/31/2009:
On 1/31/09 I went into Best Buy to purchase a 52" Sony Bravia flat screen TV, it sold for $1999.99 but HHGregg sold the very same TV for $1599.99 so I ask if they would match the price and the clerk got the Manager and he said no. I ask why not, that is what they advertised, He said because HHG did not have that Model in their store, he said they only do that to draw you in. I decided to give him that one even though HHG showed it on their Website as being in their store. The BB Mgr. agreed to give me $200 dollars off making the price $1799.99. I then ask if we got the Geek Installation free as it shows on their advertisement in the store and on their website and he told me No! I could get it for $200, when I ask him why not, because it plainly states that any TV $999.00 and over, we are given Free Installation. He said no! because he discounted the TV $200. I told him that the TV was well over the $999.00 amount, again he said No!. Here is the kicker... I told him that none of these things are anywhere in their advertisement and that I would like to have the name of the District Manager. He refused to give it to me and in front of my friend and two other ladies, who by the way, was asking for the very same TV and offers that I had ask for, told me that "this conversation is over". I took that to mean, I am done and you can leave.
At least that is the way that I took it and we left, but not without getting the name and number of the two ladies that also witness this. I am not done, I want the District Manager to tell me NO on these things, then I am going to Coporate. If that does not work, then I am contacting BBB, The Attorney General, Consumer Affairs and I am going to Post this on every Complaint list that I can find and let's not forget Criags List on Rants and Raves. I they are going to advertise these things, then they should have to stand by them. What ever happen to Honesty in Retail?
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Very Poor Service And Return Policy
Posted by
We are a distributor. We purchased and shipped these security cameras to our customer and they did not work out. Our customer shipped them back to us. By the time we called Best Buy to get a return shipping label, it was 17 days. They have a 15 day return policy which is very poor. I sat on the phone for over an hour and spoke to 4 different people who would not help me out.
I do not recommend ever making a purchase from Best Buy even if it saves you a few bucks. They do not know the meaning of customer service and going above and beyond in certain situations. All the other bad reviews on this place says it all! Don't deal with them!
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Old Timer on 06/04/2013:
I wonder if Best Buy hears Federated, CompUSA, The Good Guys!, Sam Goody, Computer City and Circuit City calling out from the abyss of failed electronics retailers that felt their customers were not worth paying attention too?
FoDaddy on 06/04/2013:
You have to keep in mind BBY is a retail store. They aren't going to be the best choice for a distributer. BBY's return policy is geared for a retail customer that takes the product home from ths store decides he/she doesn't want it, most of the time it will take less than 15 days for a decision to be made.
If you were trying to ship the product from BBY to your business to the end user, and then back from the end user to your business, then back to BBY for a return, then you can easily exceed the return time window. If you have a distribution business I would suggest dealing directly with the wholesalers, rather than going through retail channels. If you would rather go through retail to buy things, then I think you'll have better luck with Costco, BJs, or other warehouse club.
I don't see where Best Buy wronged you here, but I do see where the return period would be a headache for the kind of business you run.
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Such A Scam
Posted on
READING, PENNSYLVANIA -- Best buy is by far the most deceitful company I have ever bought a product from. I purchased a camera from them for almost $900, and even though I paid it off before the interest would have been applied (18 months later) I was slapped with several hundred dollars in other fees during the process. Now that my account is paid off, they are telling me I still owe another approximately $150 to them. But from where? This company is in the business of squeezing every penny out of their customers that they can. On top of that, no one could ever give me a straight answer to any of my financial questions, and when I got some sort of answer, it was always different from what the last person had told me.
Overall, I am disgusted with this company and I will never be purchasing anything through them again.
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clutzycook on 02/03/2013:
It's not Best Buy, it's the bank that administers their credit cards.
saj80 on 02/03/2013:
What does your payment history indicate? If you can prove that the balance was paid off prior to the end of the promotion period, you have a legitimate complaint, but remember: if you fail to pay off even one cent before the expiration date, you will be required to pay all interest charges from the date of purchase.
madconsumer on 02/03/2013:
I recently used my Best Buy card to make a large purchase, I had to select the "no interest if paid by" option. if not, it would be a normal interest accruing charge.
CUontheFlipSide on 02/04/2013:
I would think that all you'd have to do is lay out all your statements and check off the payments you have on your bank statements, and they'll tell the story.
CrazyRedHead on 02/05/2013:
Were you late with even one payment, even if it was by a couple of min to an hour?
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Best Buy Defrauds
Posted by
THOUSAND OAKS, CALIFORNIA -- Promises made to accept product for return was not kept. Personnel lied, made false statements and cheated . Purchase made with promise gift returnable after Xmas. When returned Jessica returns manager tore seal to open box and tore top of box. She then pointed to tear and said the tear she just made shows the box was opened. Brandon stated by phone camera could be returned after Xmas but after Jessica went over to him and whispered something he came up and denied what he had said. letter to Bradbury Anderson CEO of Best Buy sent certified, restricted delivery with return receipt was received by him per return receipt but never answered. Customer service at Best Buy is non-existent. Honesty and good will are words they obviously don't teach. Out of pocket $500. Hope someone has more sense than to patronize this dishonest and uncaring business.
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dan gordon on 02/07/2011:
I learned my lesson with Dishnetwork. Just file a suit in small claims court. messing with registered mail etc is normally a waste of time. Just sue them and they will respond. Ask for the total amt of your purchase refunded. Go to your secretary of state and find their registered agent in your state and sue away.
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Best Buy, Bad Sales Help, Bad Policy
Posted by
PHOENIX, ARIZONA -- I purchased a Canon Digital Camera at Best Buy, with "assistance" from one of their salespeople. It was about a 10 minute process, and in the course of it, the memory card slot of the camera was discussed... because I own a number of CF memory cards (used with another Canon Elph camera) and wanted to be sure they were compatible. I was assured that they were.
So, again, I made the purchase... and was happy for about 3 minutes, the walk to my car. Then, I opened the new camera box, tried to insert my memory card...and found it was an SD slot, completely incompatible.
I walked back into the store to return the camera (here's where it gets good/bad) and was informed there was a 15% restocking fee. Because I now, apparently, within 4 minutes, owned a "used" camera. That the Best Buy salesperson had misrepresented. So, their policy was that I was paying approximately $30 for the privilege of being misled by them. I spoke to every manager available, I guess to the "top"... and they were totally inflexible, no satisfaction, nothing, the $30 gone.
I then wrote to Best Buy, corporate, online...same. No apology, no credit toward something else, no satisfaction. They had my $30, for nothing, and they were keeping it.
I suppose there's some responsibility on the customer to be clear what they want in a product; so you could say I was at fault there. Except, I did ask the right question... and then was misinformed. I guess you could say I should have checked the box, presumably the card type was written somewhere. But, my mistake was trusting Best Buy and their employee, their service, their integrity. I was on vacation, I was in a hurry.
So, bottom line, on principle, I would suggest NOT buying at Best Buy. They're obviously so "mega" that they have no interest in customer service, and no real interest in having competent staff.
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Weedwhacked on 05/11/2010:
There's nothing wrong with buying at Best Buy when you read what you're purchasing.
MRM on 05/11/2010:
I agree with WeedWhacked, theres nothing wrong shopping at Best Buy. The consumer should have research the product beforehand. You cannot rely on anyone's word these days.
Anonymous on 05/11/2010:
MRM on 05/11/2010:
On the otherhand, why not just keep the camera with the SD card. The majority of the cameras, including Canon, are in SD format and also SD cards are cheap to purchase.
bargod on 05/11/2010:
When the manager came I would have said "lets go find the salesperson who sold me this camara" once you found the saleperson say " did you or did you not tell me this card was compatible with this camara?" I would have been curious to see what he said with the manager standing right there.
Anonymous on 05/11/2010:
Good advice, Bargod. I would have been interested, too.
MDSasquatch on 05/11/2010:
An SD card with lots of storage is <$10; would it not have been better to just get the card instead of losing out on $30?
jktshff1 on 05/11/2010:
Good Review, thanks. The salesperson should know what they are talking about and was totally responsible for the problem. Consumer research, yea, but sometimes ya can't do it all.
goduke on 05/11/2010:
I never take anyone's word for anything when buying a camera. But that's just me.
Ytropious on 05/11/2010:
I always do my own research but that's just me. Where I work NO ONE does their research and they rely on me to make sure they get the right info. I know what I'm talking about but not everyone does. When someone tells a customer something wrong (like guitar hero for DS working with the DSI, It doesn't FYI but it's a mistake some of my coworkers constantly make!) We go ahead and return the item. We don't charge a restocking fee anyway. You'd think the memory card format would be simple product knowledge! I know where I work nothing takes CF, most take SD, and the Sony's take memory stick.
Geem on 05/17/2010:
I appreciate people's thoughts, comments...but I stand by my complaint and still believe Best Buy is a problem. You can say what you will about the salesperson, his error, my error...but the bottom line, charging that absurd "fee" 5 minutes after the fact is completely unacceptable.
PepperElf on 05/17/2010:
I'll be honest, it's usually on the box.
then again I rarely deal with BB's sales people when buying because in my opinion they really don't know anything about the product.
If you still want to get a camera that uses an CF card I recommend searching online.
oooo I found a list!
as for the fee... yeah that's stupid.
I've just been lucky myself lately but mostly because I don't ask them for help... cos the last time I did they tried telling me what I wanted didn't exist. (a cable to set up monitor sharing with my desktop & laptop). another customer said "they're over here". O_o
good luck with finding a good camera.
and btw... you're actually in luck if you're a fan of the CF card. They recently came out with a 128G card. Yeah. a CF card that's bigger than my laptop hard drive O_o
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Lie to the customer to make the sale
Posted by
SURPRISE, ARIZONA -- I went to the Best Buy store in Surprise Arizona and spoke with Jamahal in the
camera department. I explained to him that I was going to be buying 2 Canon XTI
cameras. One for myself in February for my birthday and one for my wife in May
for her birthday. We want to take a photography class together and this would
also enable us to share lenses and other accessories. Jamahal told me that if I
was buying 2, he would sell them to me at $100 off the normal price. He also
said that I could buy these at 2 different times. I then asked him about using a
coupon that I received for 12% off any purchase for my birthday. He said that I
could use that as well.
Well, I went to the store on February 17th to get my camera. (my birth is the
20th) Jamahal was not there so I spoke to another guy in the department. He said
he couldn't make any deals ad got the acting manager Chris. When I told Chris
about the deal Jamahal was going to make he said he couldn't help me. When I
asked what I thought that was not the type of customer service that I would
expect from a store such as Bets Buy, he shrugged his shoulders with a cocky
grin on his face and said "Oh well" and chuckled about it. Then he said if I
bought 2 cameras that day, he would give me the same price. I told him that my
wife's birthday was in May and I wasn't prepared to buy 2 that day, he again
chuckled and said Oh well. I told him that I had found the camera at another
store for $629 and he agreed to price match that store. But when I got to the
register, they wouldn't let me use the 12% off coupon.
When I called their
customer support line, they said that the acting manager was trying to work with
me because he would let me buy 2 cameras at that time for the price Jamahal
promised but I feel like that is like holding me hostage by making me make a
purchase that I wasn't financially prepared to make. This ruined my birthday and
has resulted in Best Buy losing a long time customer. I have made in the past
year alone, over $3000 in purchases from Best Buy. 2 computers, an XBox,
multiple games, controllers, movies etc. and I will never go back there again.
Congratulations Best Buy, on setting an all time high in lows for customer
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Hugh_Jorgen on 02/18/2008:
So you expected the discount today based on the promise you were going to come back in May and buy another camera? I can see why they were hesitant to do this deal with you.
GothicSmurf on 02/18/2008:
I agree with Hugh. If the manager at the time offered to make a deal with you, why not purchase the cameras then? I understand that these gifts were for a time away, but you could always make your purchase, opened up the cameras and made sure they worked then packaged them back up.
horrible_sanity on 02/21/2008:
read the fine print on the coupon gurintee it says not valid with any other deals a price match is a deal you cannot get it matched and an extra 12% also the sales people have no authority to tell you they can give you 100 off. I meen if you ran a business and a guy told you "your salesman said you would give me 100$ off of this camra and I promise to be back and buy another" would you believe him I think the manager was being more than fair.
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Unethical treatment of consumers/Geek Squad/extended warranty
Posted by
WEST DUNDE, ILLINOIS -- In West Dundee, Illinois on Route 72.
I received a Canon digital camera for Christmas 2004. My husband purchased the extended warranty-with all the usual promises Best Buy gives you honoring an EXTENDED warranty.
Yesterday, 8/19/2005 I bring in my camera which has not been functioning properly. Kyle, Geek Squad comes out and INTERROGATES me. Before any other dialogue He questions me if I had gone on vacation with the camera, how have I been using the camera, did anything happen to the camera while using the camera- did I go on a boat.,etc..
---I was speechless--He blind sided me----
--Then Kyle tells me it was his professional opinion that I should just forget about sending in the camera for evaluation and just BEST BUY a new digital camera today. You see, Kyle's professional opinion is that the camera sustained physical damage and that the warranty won't be honored. He had worked there long enough to know. I shouldn't waste the 2-6 weeks it is going to take for the evaluation of the camera. A new camera is the BEST solution for me.
After ME having to convince Kyle that I would yes like to take advantage of the extended warranty, he relucantly processed the paperwork needed to send the camera off. Chuckling with a co-worker in the process.
Now as you read this it seems innocent enough that may be Kyle does have a professional opinion. The point being, my dear readers, is that it never entered Kyles head to give the consumer the benefit of the doubt. I didn't abuse the camera, it never was dropped. The issue with the camera is that the lens was tilted. Sometimes pictures were out of focus and other times they came out just fine. But Kyle says----this HAS to be physical abuse.
He then wishes the BEST for me, by saying for your sake I hope its not physical damage and it is repaired. Well it certianly didn't seem like he wished the BEST for me--the only BEST he wanted was for me to BEST BUY another digital camera.-------
I am using his personal name because I so mad that I was treated with such disrespect being 20 years his senior--It saddens me that his condescending ways are acceptable to Best Buy.
Kyle, you need to re-examine your methods in dealing with the consumer. That's my BEST professional opinion.
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chardonnay on 08/20/2005:
well written.
tander on 08/20/2005:
I would of said "bite me Kyle" send it off.
chardonnay on 10/12/2005:
I am the original author of this message and I have an update. October 10th I received a call from Best Buy. It seems my camera cannot be repaired and yes it falls within the warranty and please come in and pick out a new camera---OMG!!! Had I listened (which pigs would fly) to Kyle back in August about forget the warranty and buy another camera? I would have been out another $400.00 plus extended warranty dollars. Remember folks he INSISTED that my warranty wouldn't be honored-(the camera was 9 months old)--and was urging me to buy a new camera that day---It was his "professional opinion"!! Please as a lesson ---DON'T trust that any retailer has your interest in mind---that don't.... Best Buy may be a good store--actually you must admit-its fun to be in--all those electronic toys and music etc....but they make their bucks on our fears of "if you don't BUY and do this-----then this will happen"--------don't believe it---especially during this up and coming Christmas shopping season- thanks for listening
chipH on 12/22/2005:
organized pick pocketing.
I kiss good bye to BEST BUY for ever, they sell cheap garbage at best price. Their sales people who actually attend to you are more interested in forcing a useless product protection plan down your throat, or accessories, wires, batteries which gives them more margin (cut)for them to pay their mortgage.
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My thirteen year old searched and searched the web for the perfect new comforter for her room and this is the one she finally decided on after months and months of reviewing. We got it for her for Christmas and she LOVES it. We were actually kinda nervous because she has a queen size bed and the biggest size is full, but we gambled and went with it anyways and it does fit, not perfectly, but she just has it hanging a little shorter on the side of her bed that no one see and she will not leave her room because she is so happy with it!
I refurnished my daughter's bedroom and this comforter set makes the room "pop". It is cute, trendy and truly fit for a girl who is into fashion. My daughter LOVES it so much so that she keeps her bed made (without being asked). The set included two decorative pillows which made it a great value. I saw this set on other retail websites for 2-3 times more than what I paid at Overstock. This comforter set made (along with the other room decor) made me and my hubby the coolest parents.
This set was very pretty, colorful and makes a nice addition to my daughters' room. Wish they had more pieces to add to the room, or even sheets to match.
Was purchased for my 10 year old daughter to update from her "babyish" room. It has only been on her bed for a couple of weeks, but she loves the feel of it. I told her to watch the material could prick easier than her last comforter. She loves it!
It really is a buestiful conforter set for the price. The only complait I have is that the black ruffles are not fluffy as pictured but everything else is great
My daughter wanted this for her 12th birthday... she couldn't be happier. Wish it came with sheets..
This comforter is very pretty. I love the ruffles and the silver cheetah print. However, the quality could be a little better. The silver cheetah area bunches quite easily but my daughter doesn't seem to be bothered by it. It's very stylish for my 13 year old.
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Friends, mentors, colleagues, and problem-solvers, Wright State University staff members are among the best and brightest in the region.
Often behind the scenes, more than 1,500 full-time and 120+ part-time staff members ensure the countless university functions continue smoothly. From attracting the brightest students, to seeing them off as successful alumni—and everything in between—these dedicated Wright State employees share their expertise, talents, creativity, and attention to detail with generations of students.
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Adventures for the Planet
Growing up in a small town in Northern Wisconsin Rob fostered a deep yearning to explore the world and its natural wonders. Now at the age of 27 he's trekked the globe extensively seeking out adventure, knowledge, understanding, and experience. From solo wanders into the jungles of Southeast Asia, to self-guided safaris of Africa's Great Plains and treks with the Komodo Dragons he's seen diversity and beauty first hand and is on a mission to protect it. His simple and minimalistic adventures have blossomed into a tool to affect positive change and inspire our society toLearn more
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It's a simple idea but not an easy one, to inspire us to live in a manner that is beneficial to the earth, our communities, and ourselves. Rob's experiential campaigns have taken America to the bottom of grocery store dumpsters, pedaling across America on a bamboo bicycle, surviving on the drips of water from leaky fire hydrants, and sleeping on the streets of San Diego. Much has been accomplished in the last few years but the best is yet to come!Learn more
Creating positive change in America
Creating a happier, healthier earth takes the diverse work of many people and Rob is here to support these efforts. He aims to work with people who are a part of the solution and work on the roots of our issues. In August of 2014 he will be launching Goodfluence.com, a social network that serves as "a place for you to do good and influence others to do good too. " He is also the founder of The Goodfluence Fund, which focuses on getting people on bicycles and helping American's to grow their own food.Learn More


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Chris Epting for The Rock Rag has posted the following concert review. "You have to give Dave Mustaine a lot of credit. He was a rock-n-roll survivor before the term became a cliché, and over the last decade or so, his face has become chiseled into our collective psyches where he lives and reigns today as one of the true icons—someone who belongs on the metallic version of Mount Rushmore." Read the review at TheRockRag.com.
Examiner.com has posted its Top 10 Thrash Metal Albums of 2013 list with Megadeth's "Super Collider" taking the 8th spot. "Megadeth is more than a one-riff pony, and the variety displayed here is perhaps long overdue from these metal icons ..."Super Collider" delivers on every level and those who take the time to soak it in will hear its magnitude."
Four lucky fan club winners, in four different time zones, from four different countries around the globe will each receive a phone call from a member of Megadeth just before midnight in their time zone to countdown to the New Year! Congratulations to Cyber Army members, Lior Aufgang (Israel), Si Dew (United Kingdom), Sterling Dale (Canada) and Sandi Adame (USA)!
Megadeth's song "Kingmaker", from the album "Super Collider", has landed in the 3rd spot on the Top 10 "Breaking Bone" songs of 2013 list based off Ozzy's Boneyard's popular daily feature on SiriusXM, "Breaking Bone". Tune in to hear the year's best on Tuesday, December 31 @ 8 p.m. ET, Channel 38. To see the Top 10 list, visit SiriusXM Boneyard on Facebook.
John Tuckness for Examiner.com has posted the following concert review. "On Thursday December 19, 2013 JMax Productions brought heavy metal rock legends Megadeth into Reno to rock the Grand Sierra Resort and Casino... Attendance for this show was nearly sold-out if not sold-out. The venue was packed. Fans of all ages were treated to a great night of impeccable rock & roll as Megadeth always provides."
Megadeth Cyber Army members! Enter for a chance to win the opportunity to countdown New Year's Eve in your time zone and on the phone with either Dave Mustaine, Shawn Drover, Chris Broderick or David Ellefson! Four winners from four different time zones to be picked! For details check the Cyber Army newsletter or log in to the club for details! Not a member of the club yet? Join at cyberarmy.megadeth.com.
Megadeth is confirmed to perform at next year's edition of the Wacken Open Air festival on Saturday, August 2, 2014 in Wacken, Germany. All 75,000 tickets to the festival, set to take place July 31 - August 2, were sold in less than 48 hours. For more information, visit wacken.com.
Tweets from @Megadeth/megadeth-dave-mustaine


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Blue Cross Blue Shield Of Georgia Involving Labor Law Discrimination In New York State
Posted by
I am survivor OF a severe labor Law discrimination retaliation(LLDR)& personal permanent injuries to me resulted from the retaliation. My husband and I were going to law enforcement reporting the LLDR deadly death threats, property damage, ethnic acts of hate resulted from my New York State Workers Comp. Claims (NYS WC) ref. [snip]The retaliation from my NYS WC claims & complaints rolled over on to my husband & breach of his employee elected benefits that were contracts for medical that covered him and myself. I received Social Security Disability (SSD) after [snip],I had Medicare Part-A & Part-B.
Blue Cross Blue Shield of The State of Georgia ( BCBC of GA) were the Administrators of my husbands employee elected contracts for " THE MEDICAL" FOR HIM AND MYSELF. EMPIRE BCBS Butternut Dr. Syracuse, NY. were the Medicare Secondary Payer Recovery Contractor (MSPRC) involved for recovery billing/Hippa with EXCELLUS Blue Cross Blue Shield ,(former address) South Salina St. Syracuse, NY now located @ Butternut Dr. Syracuse, NY.) They denied me medical treatment.
A former friend of mine Julie [snip], RN. was employed with Excellus BCBS, South Salina St, Syracuse, NY said she worked & reported to Excellus BCBC Director who is a physician in the Syracuse, NY area who was involved .
BCBS of GA stated EMPIRE BCBS/EXCELLUS BCBS WERE RESPONSIBLE FOR THE PPO IN-NETWORK PHYSICIANS IN THE CONTRACT & denied me physicians who were ' IN-NETWORK" I could not find a PRIMARY CARE PHYSICIAN (PCP) from 9/2005 until 3/2010.My husband employer "General Electric Polymershapes" continued deducting premiums from his pay checks @ work for him & myself after the contract was breached ( he wrote to General Electric CEO, Fairfield. Ct & contacted CT. Insurance Department) He never recovered the loss.
BCBS of GA stated it was Empire BCBS/Excellus BCBS that denied me the IN-NETWORK PHYSICIANS STATING THEY WERE NOT IN THE PPO NETWORK WHEN IN FACT THEY WERE IN THE PPO NETWORK. ( question of Empire/Excellus BCBS Director who was the physician that Julie [snip], RN. Reported to @ Excellus BCBS involving the HIPPA Law violations, (ref; you S Postal Service Office of Inspector General file 01IH029I011)
Empire/Excellus BCBS cancelled Dr, [snip], GYN the only physician I had in the PPO network that Julie [snip], RN has set me up with. I went to Dr. [snip], GYN for my yearly healthy woman's exams. BCBC of Ga, Warm Springs Rd. Columbus, GA guaranteed us in a letter issues with (Empire BCBS) "Excellus BCBS" would NOT effect us. BCBS of GA then CANCELLED DR. [snip] GYN.( after we received the letter from them)
I had gone from September 2005 to March 2010 without a PCP & no preventative care. I had to go to Emergency Rooms/Urgent Care Facility when I got sick and never had follow up care. Medicare WOULD NOT AUTHORIZE
preventative care for me because my husband was an active working employee with employee elected medical benefit contracts for him and me.
Finally a Health Advocate Group in the State of Pennsylvania got involved and authorized a PCP for me ( the pcp could not get involved with my NYSWC claims) I was approved on 3/2010 with the PCP & requested a gyn exam from him also due to having my GYN cancelled. By then I had state 3 ovarian cancer involved in major surgery & 6 month of chemotherapy treatments.
When I was in the hospital after the surgery for ovarian cancer BCBS of GA cancelled our health insurance & a certificate of cancellation was issued for me.
We have filed tons of letters with BCBS Warm Springs Rd Columbus, GA Corporate Attorneys & also with supervisors and tape recordings etc, etc. so their Legal Corporate Team are well briefed on the situation & what was going on.
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jktshff1 on 07/06/2012:
Sorry, you need an attorney.
Susan on 07/06/2012:
This is way beyond something that can be resolved on a consumer website - you need an attorney unless the statute of limitations has expired.
bridgetwills99 on 07/08/2012:
FYI read on under: SYRACUSE.COM RE; Hiscock Legal Aid Society,Syracuse.NY. ACLU Syracuse,NY, Satter & Andrews LLP ( law firm Syracuse,NY) & AVVO on Robert Bertrand Esq, North Syracuse,NY. Anybody reading it should be thankful " if they don't live in Onondaga County." My guess is the comments from Onondaga Lake smells like armpits is a resident of that County.
No Justice in all the Wrong Places.
Cozy on 07/09/2012:
See the comment report posted on Onondaga County Bar Association,SYR NY.
bridgetwills99 on 07/09/2012:
Regarding the Comment posted by Cozy.
If you are interested you can read my posting on Onondaga County Bar Association by going to Syracuse.com ( Business Finders) I originally posted it on their GOOGLE Home Page it was available until they made a change on their Google Home Page & it no longer show,That is why I posted it under Syracuse.com
The apple doesn't fall far from the tree on 07/11/2012:
Read on. "my3cents,com" review posted on Gigna
Corporate Consumer reviews on my3cents.com posting date 06/06/12
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Very Bad Experience With Handling of My Premium Payment
Posted by
DETROIT, MICHIGAN -- BCBS of Michigan is in receipt of 3 premium payments for my fathers health insurance. The first 2 payments, sent electronically, were not applied to his account and I was forced to pay a third time to keep the insurance from being canceled. The total amount I have provided to them is nearly $1000.00. BCBS of Mich advised me last week, that they found the payments and had refunded them back in a check payable to me. This was strange because the policy is my fathers, not mine. I did not receive any check and called after a couple of weeks to inquire. They then advised that the refunds were sent to an address in Saginaw MI- where I have never lived. I live in Kansas. Undeterred, they asked if I "knew" someone at this address. I do not. They required my SS# to prove this person was not me. I provided it, although I am neither the member nor the payor. They finally admitted that this was an error and they had sent the refund to someone with my same name by mistake. They said my bank was at fault for this error. This other person cashed the check. Yesterday, BCBS indicated they will not refund this money back to me, since they feel they are not at fault.
As bad as this sounds, the money in this case, is not the worst part of this problem. The conference call set up between my bank, BCBS and me took place yesterday. I was told by the BCBS supervisor that I could not speak on the call. I asked if she would please allow me to speak. She said and I quote -"no you cannot speak".. She talked over me and indicated that I had "blamed BCBS 100 times for this mistake and it is not our fault". After being chastised, I had no choice but to be silent for the rest of the call. When she finally paused I responded "Since I am not able to participate in this discussion, I will hang up now, and would ask that my bank representative brief me on the outcome". I have not heard back from either BCBS or my bank.
Since this was an electronic payment the bank likely has a role in this error and I am not indicating otherwise, but the real issue is the way I was treated. I am considering filing a complaint and getting legal advice on this situation. Treating people the way I was treated must only add to the problems BCBS has with their members. Issues that could be resolved with a fair and balanced discussion end up escalated. This costs all BCBS members because rework and lawsuits drive up premiums. Bottom line- the BCBS of Michigan customer experience is horrible. I feel sorry for customers that do not have the means to defend against such abuse.
This supervisor was rude and abrupt to me - made even worse, considering that I had cooperated to help them identify the mistake, cooperated to be on conference calls with no notice and worked with them to rectify this situation and provide my SS# even though I am not their customer. I was insulted and degraded by the BCBS representative. They require regulation and oversight for a reason.
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dawicn on 10/14/2010:
I was treated the same way. There is a reason
they need to be regulated. Wait till, we are required bylaw to have insurance. What a nightmare. In Ga there are only 5 insurance co.
and we are not allowed to buy across state lines.
What a joke.
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Treated awfully
Posted by
Here is a copy of the complaint my wife registered with the State Insurance Commissioner. It is accurate and happened just yesterday...
"I have been paying for family insurance from Blue Cross/Blue Shield through my employer (Catholic Health Initiatives) for around two years. On three occasions, I have tried to pick up prescriptions for either of my two sons, only to have to call BC/BS and fight with them to acknowledge the children on our plan. Today, Kristopher (my 3-year old) was diagnosed with Bronchitis and an ear infection. When I went to pick up his prescriptions, once again, I was denied. Upon calling BC/BS, they told me the problem was with Medco (apparently that's who they farm prescription coverage out to). I called Medco, they told me they have NOTHING under my name, Social Security number, date of birth, children's names, NOTHING. They told me they get their information from BC/BS and that the problem lies with them. I called BC/BS again. They told me that they have nothing to do with Medco, it's their problem, and that I must call them again. I REPEATEDLY asked to speak to a supervisor and was denied. I called Medco AGAIN. I realized that I've been paying for coverage that I have NOT been getting, so I asked to be reimbursed and that the problem be taken care of immediately as my son does not have the medicine he needs because I can't afford it, because I've been paying over 300 dollars a month for fake insurance. At this point, the representative began playing dumb and said that BC/BS is responsible as they get their information from them. I AGAIN called BC/BS, they said that they've been sending updates every Friday to Medco as recently as December 2009 and that they would have to play fax tag with their membership department to get my son covered and it could take 72 hours. I understand that these things can take some time, but I've been paying for coverage that doesn't exist and asked to be reimbursed. They also began playing dumb, eventually denying any involvement with Medco, and saying that they were a completely different entity. It's now 6 PM, I've been back and forth between BC/BS and Medco several times since. Medco is now saying that the last update they received from BC/BS concerning me was March 9, 2009. Again, I called BC/BS. A BC/BS supervisor named Jill has been lying to me, providing me with fake numbers to call, and being completely rude to me since I finally was transferred to her. She is now blaming my employer. I would like to be reimbursed for all premiums since March 9, 2009. I also would like to ENSURE that this will not happen again. My 3 year old is sick on the couch and I cannot tend to him as I've been on the phone for 3 hours and counting. He does not have the medicine he NEEDS. They have been lying to me, stealing from me, and they should receive some sort punishment along with paying me back."
They were actually giving her numbers to call that were not even numbers to Blue Cross/Blue Shield. She repeated one back TWICE to the "supervisor" (who was actually just another CSR that she'd reached in an earlier call) which was some random guy's home phone number. I'm shouting this from the rooftops until they resolve the problem.
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goduke on 02/10/2010:
The fact that you still have the portion of the insurance active which allows you to go to your MD says that it's not an issue of the employer sending a bad feed to BC/BS. It's clear that Medco, who manages the RX program for this particular Blue program, has not been given updates on your profile from BC/BS. They should be able to get it taken care of in less than 72.
It'll be interesting to see how the complaint turns out. Let us know.
Buddy01 on 02/10/2010:
Do you still have a prescription? If so, the antibiotic may be covered under Walmart or Target's $4 prescriptions. No insurance would be needed. Just pay the $4, then your son would have the medication he needs while you sort everything out.
momsey on 02/10/2010:
If he truly needs the medicine, you can pay for it out of pocket and get reimbursed. I have no sympathy for someone who would rather make a point and fight with an insurance company when it comes to medicine for their child.
This does sound very frustrating, however, and your complaint is valid. I don't think you'd be getting a reimbursement on the time that you weren't in a computer, since you didn't try to use the services for that time. If you had tried to use it and were denied, you should be reimbursed for the money you paid out in prescriptions, but not for the insurance premiums themselves.
Anonymous on 02/10/2010:
You will not get your premiums returned from March 2009. The insurance commissioner will make sure that your problem is resolved but they will not support a refund of your premiums. As momsey said, pay for the medication that your child needs for his illness. When this mess is straightened out, seek reimbursement.
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BCBSM Shady practices
Posted by
DETROIT, MICHIGAN -- My husband signed up for BCBSM insurance in March 2009. We enrolled in Auto-Pay so we would have one less bill to worry about keeping track of each month (we used an account that we only keep money for bills in, so there is rarely more than $10-$20 more than our bills in this account). Since then BCBSM has decided to take money whenever they feel like it, however much they feel like taking and if it causes you to either overdraft or if you don't have as much as they want they won't pay the NSF fees.
This started in July. Our usual date is the 9th of the month for them to take their $81.38 premium out. This month they took it on the 9th, then again on the 30th. My mother had passed away on the 14th so we were helping my dad out with funeral costs and didn't have the extra money to spare (not to mention they tried to take $162.76 out, which is 2 months of premiums). It caused an NSF, which our bank charged us $25 for. When I called to ask why this charge was made I was told it was an error and the money would be refunded, pending me faxing a copy of the NSF detail from the bank. No problem I faxed it over. In the meantime, they tried to take it out AGAIN on the 3rd of August, which caused another payment to bounce, which we had enough to cover prior to them trying to take their money (2 more NSF fees). I called again, was told the same thing and that I should expect to be reimbursed for all 3 NSF fees.
August and September's payments came out on the correct date, but still no word regarding our reimbursement from July/August. Come October they tried to take $245.14 out on the 7th. (not our due date, not the correct amount) I called and asked what was going on. I was told the other case is still "pending" and that they had recently increased their premiums, thus the new amount. I get a copy of our bill each month, it showed that the new premium was $82.40. There is no way it was this amount (no matter how many ways you figure it). The attempted withdrawal cost us another $25, plus they tried to do it again on the 8th and the 9th, costing us $50 more for them and $50 for other payments being NSF. The woman denied any wrongdoing on their part and said my husband needed to call, since he is the account holder. My husband calls, they tell him it will be taken care of. My husband also advised them to un-enroll us in auto-pay as they can't seem to keep their record straight. He is told it will be done, not to worry and our open cases that are "pending" will be resolved shortly and we should expect a refund any day.
November 2 BCBSM cashed our check for our premium. November 4 they take $180.16 out of our account. That money was there to pay 3 other bills, which consequently bounced over the next 2 days, costing us $75 more. I called BCBSM and was told that they didn't take that money, they needed to talk to my husband and wouldn't discuss it with me, except to tell me "their accounting department decided that we wouldn't be reimbursed for July, August and October" (which the total for those month's NSF fees are $200) My husband calls them on his lunch break to cancel, to figure out what they are thinking denying any wrongdoing and why they tried to take money AFTER they cashed our premium check and AFTER he had un-enrolled the month before in auto-pay. He is told he has to write a letter to appeal the decision to deny those cases and that he has to fax a letter canceling his coverage. They said they didn't have a record of him canceling auto-pay and that the money they took was to cover "past premiums that were unpaid". He told them that they took them out automatically, the bill showed what we owed (which had already been paid by check)and that they needed to un-enroll him NOW. He faxed the letter to cancel coverage and also included them to cancel auto-pay (just in case). We thought it was taken care of. Until yesterday. They tried to take another month's premium out of the account. I called to ask why, was on hold for an hour. Hung up, called again. After being on hold for 20 minutes was told to have husband call. He used his entire lunch hour waiting on hold. Called back last night and was told they would review it and call back. They never called. So, today, he used his lunch hour again to be told that they would review the case and have a supervisor call back.
I advise anyone who is looking at BCBSM for insurance to run the other way. It has cost us $480.16 extra in NSF charges and unauthorized withdrawals to have him insured, with no refunds on the money in sight.
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Anonymous on 11/11/2009:
OMG. What a disaster.
Anonymous on 11/11/2009:
And this my children, is exactly why you never give a creditor access to your checking account.
Krazyky on 11/12/2009:
Ken: Normally we wouldn't have done auto-pay except that we wanted to make sure we had their premiums paid,on time. We know if you miss a payment they will cancel your insurance and you will have to wait a year to be re-instated on top of having to pay for 6 months premiums up front. (This happened to one of his co-workers when their company stopped paying for insurance. They had been getting it deducted from their paycheck and he didn't realize when it was due to pay on their own) My husband works construction, so anything can happen any time to him and we don't want him without coverage.
Parker's Wife on 01/27/2010:
Blue Cross has tried to screw me over twice in very shady, deceptive ways. Good for you for at least trying to fight back. I'm guessing they get away with a lot from people who are too timid and just take the loss, or are too old to know any better. I will go down fighting if necessary.
bhall on 07/10/2010:
BCBSM is scamming me in the same way. I have been waiting two months for money they took from my account. Access to my checking account was my mistake. Never again with them. I have talked to someone every day with long waits.
bhall on 07/10/2010:
BCBSM is terrible. They seem to steal money from everyone and then lie about the reibursment. I now have been told three times in two months that my money is in the mail but it is not! Worst customer service in any business I have ever come across.
Zevan on 05/24/2012:
I would prefer not to have these fools on auto pay, however, I don't want to dare take the chance of them playing a lost in the mail routine and being dropped. It's too risky. Blue cross denied me immediately when I applied 8 yrs ago because I had made the terrible mistake of getting breast cancer. I had to fight to get them to cover me and have since that time paid 25% more for my premiums. I was told once I reached the 10 year mark of my cancer not returning I could then have standard rates. They have refused since I've reached this mark to do that. They also claimed I hadn't had previous insurance, but I did have medi-caid. They claim that isn't considered insurance, but what else is it? It was the best insurance I ever had. I wish I could have it again.
At this time, I now have a $9,500.00 yrly deductible. I still have to pay out $300.00 a month on top of this. I'm told from people who know nothing about what an individual alone has to pay, who isn't fortunate enough to be part of a group insurance, I must not have looked enough to find good insurance. They are all alike & I only have three choices in the state I live in who will ALLOW individual plans. If I move out of state, which I'm considering, I cannot keep the insurance I have & that is not fair. I am scared to even switch, I would most likely be turned down. I feel like a prisoner being held hostage, and I fear if something happens they will figure out a way to not pay after I'm out all this money. A counselor told me just drop my insurance and go without. That's easy for her to say, I would lose my house if something happened & I don't care to be thrown into the street. Obama's plan has made things worse for me. My rates have gone up to pay for all the people who now getting FREE healthcare. He is doing everything he can to demolish medi-care which was an excellent program. I'm not old enough to get it, and I've attempted to get my SSDI because I'm disabled but the judge claims I'm not disabled. She never even gave me a fair trial or ever let me speak at my hearing. The lawyer I had was the worst you can get, and no other lawyer will now take my case since its reached the appeal level. The USA does not have health care they have health insurance companies who play games with people's lives & it is allowed to continue to happen. I had hopes with Obama but now all my hopes are gone!
Jim on 06/28/2012:
On 1 January etc I was forced to choose between BCBS or Kaiser of Colorado. Not much choice since most of my doctors are not with Kaiser. I have to pay them 79 dollars a month which I have never paid for healthcare, medicare and tri-care. Now they haven't paid one claim yet. I just don't get it.. Oh well, my wife will be 65 in 2.5 years and BCBS will be the first thing to go once she is there.
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Upfront Denial and Delays in Claims Handling
Posted by
ATLANTA, GEORGIA -- On December 19th of 2012, I went in for a preventative doctor's appointment. Today, March 22nd, two of those bills are still unpaid and the providers are telling me that they will send these to collections if payment is not made in the near future.
BCBS initially denied my claim because of "other coverage." When I called to address this issue, I was told that their system had not been updated and I had to have the Customer Service Rep contact my prior carrier to verify that there was no overlap in coverage. Now mind you, I have had the BCBS policy since Jan 01, 2012 and a claim had already been paid without this issue arising nor is it customary for individuals to carry more than one health coverage.
Why they would assume that their coverage which I pay them for would not be primary is beyond me. They didn't have any prior carrier info on me, just that someone might be out there. Regardless, I did as I was supposed to do, promptly addressed the issue and my claims were marked to be paid on January 09. Between that period and today, I have made quite a few calls and was told basically to be patient, their claims office is taking up to 30 days to process things. It's been close to 90 at this point.
The CSR that I spoke with could not connect me with anyone in claims nor did she appear to know how to even reach claims. I don't doubt this, none of the prior reps ever offered it as an option. I have spent 15 years in auto and injury claims with two major carriers, 5 of that in management. If a CSR could not address the issue, they got the call to me and I addressed it. I ended today's call requesting a callback and payment of these claims by end of day March 30th. If I get no response, I will simply pay these bills out of pocket and file a Department of Insurance Complaint. With my experience in claims, I understand that volume increases or staffing issues can throw a kink into even the best run organization but that is not the customer's problem and I have been more than patient.
Unfortunately, based on their past performance, I don't look for this to be resolved without that formal complaint. For the record, this is my first ever negative review regarding any company, I am just that ticked over this.
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Anonymous on 03/23/2013:
I've been through this before with BCBS--every March they send out a huge questionnaire wanting to know if you have other insurance coverage. Its easily mistaken for junk mail. We just got ours the other day. If you don't fill it out, they refuse to pay your claims. Luckily for us, its a simple NO we do not have additional insurance coverage but if you do, its a real pain in the you know what. They want all of the policy information and a plethora of other info such as is it provided by an employer, or court ordered as part of a custody agreement. But once they have the answer, they are good about paying claims rather quickly.
Chaparrita on 03/23/2013:
People have two insurances all the time. They could have one with their employer, and then with their spouses employer, one through retirement and through Medicare. One through the military and one through an employer. So your statement that it isn't customary for people to have more than one health care carrier is false.
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This company has turned rotten. :(
Posted by
ATLANTA, GEORGIA -- Blue Cross Blue Shield of Georgia has some of the worst customer service I have ever dealt within my life. To speak to someone, you have to first go through the robot representative hell then wait for another 5-10 minutes to be connected to a person. Once you get to a person, they generally have a terrible attitude and are completely clueless about even the most simple of issues. You are passed from one call center to another to find anyone that might remotely be able to help you out with your problem. This company does not care at all about their customers. Unfortunately, I have a pre-existing condition so I am stuck with them for now. At least in 2014, I will be able to shop for new health insurance, and I intend to drop this company as soon as humanly possible. Thank God that Obamacare will finally allow me to dump this loser company.
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FoDaddy19 on 10/22/2012:
Obamacare just says that they cannot turn you down for a pre-existing condition. They are still free to charge you whatever they want. Insurance companies can simply charge even more exorbitant rates to price themselves out of reach. So they can just say "Sure we'll insure you; that'll be $10,000 a month". Be careful what you wish for.
Back when I worked part time, I had to take a private health insurance policy out with Blue Cross, I too have a pre-existing condition, and I paid about $850-$900 a month. But other than the price, I had no complaints.
trmn8r on 10/23/2012:
What issues have you attempted to resolve with BCBS customer service?
I had troubles getting through to my mom's insurance company (not BCBS), but once I did, I was able to get problems resolved. Sometimes it took several calls and a bit of time.
Like FoDaddy, I have been wondering about what price we will pay for the privilege of being able to have pre-existing conditions. It stands to reason its going to cost us somehow.
CrazyRedHead on 10/23/2012:
I think that the only problem that I have with their reps is that they can't answer a simple question without putting you on hold for 10 min. Other than that I have never gotten a surly or unhappy rep. Now there robotic phone tree just to get to a live rep is another story altogether.
anniepie on 11/04/2012:
This company is powerful, I am a survivor of their retaliation, their legal department has insurance corporate attorneys and the attorneys were aware of the fraud involved in my case involving labor law discrimination retaliation and NY State Workers Comp,involving Medicare, I received social security disability after the workers comp.injury, Thurber Baker,Georgia State Attorney General ref.my husband and I to The State of Georgia Insurance Department. They ref.it back to U S Dept.Of Labor in Georgia, the labor dept in GA, would not respond Retaliation continued fraud spread. The representatives are NOT to blame they are controlled by the Supervisors and management Denial of treatment is their biggest priority because they reap big CEO and management profits,they even assigned a id# to me that belong to a person in the state of Georgia to deny a claim involving a personal retaliation injury to me.
Joe c. on 03/14/2013:
These are the real death panels. YOU pay your premiums, YOU pay your co-pays, YOU pay your deductibles, and you do so religiously. They make huge profits, the CEO's make millions in bonus', and then when you are in dire straights, they deny your claims or terminate your policy. The more denials, the more money for the CEOs and VPs. Denial of health care coverage and the subsequent lack of access to care leads to increased suffering and death.
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Cost before care. Coverage is a lie.
Posted by
QUINCY, MASSACHUSETTS -- 6 years ago my wife had a brain tumor. After surgery, she had severe cognitive and motor impairment. She needed rehab but BSBC and their desktop physicians denied coverage and 4 days after coming home she fell down the stairs and required further hospitalization because of their stupidity and inability to put care before cost and deciding a patients fate using Dr. who only practices with a calculator, Now my wife a severe reaction to medication which aggravated the injury from the brain surgery and she is impaired mentally and physically. Can't walk without a walker presently and can't tie her shoes and hospital and Drs. say she needs rehab before they can release her from the hospital and again, they deny coverage. I sued last time after they put her in harms way and found out they are protected by congress and Erisa. They are above the law and when my company decides who will be our insurance carrier next year. BCBS will not be one of the choices. Bad company, terrible customer service and health insurers should not dictating health care. The national health care changes are going to make it even worse.
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Skye on 03/22/2012:
I'm really sorry for all the misery your wife and you have gone through.
You could try contacting your state department of insurance.
Anonymous on 03/22/2012:
Insurance companies do use real dr's to make these decisions. A lot of it depends on how much information is submitted. The insurance isn't going to pay for costly rehab if they don't feel it's medically necessary. That medical necessity is determined by how much info they receive from the dr/facility that is trying to get the approval.
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Criminal Business Practices
Posted by
Jim H in NC
I have Health Insurance through work. I have paid all the premiums. My kids went to regular health / well being visits with vaccinations. We even called ahead of time to make sure we were OK visiting these doctors, and got verbal oks from BCBS.
One month later all claims were denied. The explanation was preexisting coverage through Blue Cross Blue Shield of Western NY. A Policy that ended a year before.
I spoke with BCBS. (20 attempts at calling, avg wait 15 min, and 50% of the calls resulted in being disconnected) They looked into it, apologized and told me it would be corrected
One month later another collection notice.
I called again to BCBS (more problems reaching a rep), they said they had no record of any phone conversation. They asked me to fax in documentation of termination of coverage. I did. This time I requested written documentation the problem would be fixed. THEY REFUSED TO SEND ANY WRITTEN CONFIRMATION that they corrected the error, would not give an explanation. They assured me it would be corrected.
One month Later more Collection Notices. Faxed in documentation again to BCBS, they claimed to have no previous records of conversations. Followed up again one week later to check. The person handling my claim is 'out of the office this week' Another representative claims that there is no record of any conversations and asked us to fax in the documents again.
This cannot be incompetence. The only plausible explanation is that this is a CRIMINAL practice of repeatedly refusing to pay.
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madconsumer on 07/12/2011:
see if you can a letter from the past carrier that service was discontinued. or try to see if your hr department will give you one.
hopefully you can get this straightened out.
drugdoc121 on 07/12/2011:
Mail all your documents to them with proof of delivery and signature required. Then have this ready if they claim they need documents again. Won't force them to expedite the claim but at least they can no longer deny having received the documents.
olie on 07/12/2011:
Talk to your HR department. Your company is paying these premiums. Maybe that's the way to get everything worked out. After all, your company can "fire" them when it looks for better deals.
Or, contact your state's insurance department. Google your state's name and "insurance" and see what comes up.
fuming furious on 08/04/2011:
I am on my husband's insurance and have been denied for a much needed surgery 4 times. All claims have been exhausted and I have no recourse on the matter. The proof has been shown to these people yet they do not give a damn about my health or my well being. I am furious!!
William on 10/15/2012:
My experience with Blue Cheat Blue Steal had many similarites to yours. Of the claims they paid, I can't recall a single one that didn't require me to pay extra to make up the difference in what they would pay vs the actual bill(nickel and dimed me every time). But the big one was a 50k jaw surgery for my son which they refused to pay saying they hadn't received the documentation (The surgeon sent all xrays, etc, three times). They continued to say this for 8 months after the surgery. Phone calls resolved nothing. Then they changed the basis of denial a few times - now it's "pre-existing condition" even though it doesn't meet the definition in their 180 page policy guide. Then they refused to acknowledge my attempts to resolve in accordance with the appeal procedure. The entire process has been a blatantly obvious example of deliberate incompetence and delay tactics. My only recourse is to tell the medical providers "sorry, I guess you're not going to get paid. Do everyone a favor and refuse BCBS coverage at the start - this will force employers to drop them in favor of an insurance company that actually meets its obligations".
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Former Employee/Avoid this company!
Posted by
OMAHA, NEBRASKA -- I worked for BCBS for years. This company is more deceitful and crooked than I can possibly explain here. I voluntarily quit because of their unethical conduct. Reimbursements owed to other companies and customers were intentionally pushed aside, reports were falsified, and employees were frequently bullied. If an employee did not "go along" with their dishonest tactics, they were forcefully coerced into complying or quitting. I highly recommend customers avoid this company.
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goduke on 08/26/2010:
Shouldn't you be contacting the state insurance dept to report them?
libby1 on 08/26/2010:
I'm not surprised! I have Blue Cross/Blue Shield of Florida. As far as insurance goes it really SUCKS! However I'm stuck with it, it's the insurance my employer choose. My employer pays part and I'm payroll deducted for part. It's almost like not having insurance at all. My deductible is so high I can't afford to go to the doctor or buy my prescription's. BCBS is making a killing off of the company and all of the employee's that have it. Since no one can afford to use it BCBS is not paying any claims. I call it Blue Crap/Blue S#*!
Nohandle on 08/26/2010:
With BC/BS it depends on the plan your company selected Libby plus the size of the company (number of employees) comes into play. I'm not defending any insurance company because I know of some who have BC/BS and their plan doesn't pay squat until it gets up into the big bucks but other plans cover just about everything.
Anonymous on 08/26/2010:
The sad thing is that it's not just BC/BS either. I have a feeling (from experience with multiple insurance companies) that most of them do this now. They try to make it as hard on the claimant as possible to collect.
As Nohandle said, it really depends on what your employer has chosen--and what they can afford--and what the employee can afford. On what I call "catastrophic policies", nothing is paid until you reach $1,000-$2,500 (or more) for the deductible. You can go through the entire year and never reach it. It's basic purpose is for people that have to go to the hospital or have an accident. Then it pays off to have it--if you can then get them to pay your claims. That is the worst insurance for people just needing well visits and checks ups for minor illness. Premiums are so high now, especially for small companies, that, if you want to gamble, you could bank that money and then use it for your doctor visits throughout the year and still have money left over.
Nohandle on 08/26/2010:
Nicely stated Singsing. I recall back when health insurance companies paid for stays in the hospital, not for visits to the doctor or for prescriptions at the local pharmacy. Times have changed and folks expect everything to be covered now. Perhaps some among us have become spoiled. Flip out that insurance card, smile and walk out the door.
Anonymous on 08/26/2010:
Yeah, my deductible through BC/BS jumped $3,000 this year, under our company's new agreement.
Anonymous on 08/26/2010:
The sad truth is that most of us pay out way more in premiums now than we get back. Insurance is definitely a gamble either way. If something happens that lands you in the hospital and you don't have it, you're in trouble. In the past, the premiums were much lower making it a good bet to have insurance. Now, it is becoming cost prohibitive for many. What to do, what to do?
Anonymous on 08/26/2010:
Well that's why they passed Obama-care to fix these problems right?
Anonymous on 08/26/2010:
Really, Wally? Will it take effect ever? It would be a miracle if any of that ever went into effect, let alone be in our favor. Whoa is us!
goduke on 08/27/2010:
Obama care only fixes access. It doesn't fix the cost. There's nothing to prevent the insurance companies from continuing to raise prices.
But let's think about why they are raising costs. It's because the amount they have to pay the hospitals, drug manufactureres, etc. Everyone wants to make the insurance company the only bad guy in the chain, but hospitals are charing $145 for a toothbrush and $200 for an aspirin.
Anonymous on 08/27/2010:
goduke, having worked in the medical field, I can tell you that the contracts being signed by the hospitals and doctors with the insurance companies greatly reduces what they are getting paid for their services. Some of the insurance companies are willing to reimburse the docs so little, that they just can't accept certain insurance. So, if you get a bill before the insurance company pays the doctor, check out the amount billed vs the amount paid by the insurance company. It can be 50% or less. I never have the problems with the doctors or hospitals that I have had with insurance companies. We pay them a lot in premiums for very little in return for the most part, even lousy customer service.
pissedoffchicka on 10/26/2010:
singsing, that's just making a deal for the member. the insurance isn't paying. it's paid with the member's premiums. the providers get a contract for client-tell. the members get insurance for lowered rates to pay. its for the members benefits. and to who ever posted this bashing bcbs. they can sue the s**t out of you if they ever find out you're leaking info like this. so either cut a deal with DOBI and eat the fine for violation of that contract you signed when you were hired by bcbs or go to jail when they find out. I still work for one of the bcbs's and I never seen or heard of any of that s**t you claim happens there
Button810 on 06/07/2011:
Thank you for making a stand because you are absolutely right about BCBS or Illinois. They are either incrediably incompetent or dishonest, but after a great deal of reflection we consider them both. We have never ever had such a run around and each time you get a new person you get more and more new criteria that they want for you for lap band and other surgeries it is crazy. Even if you are very detailed and ask specific questions the first time (to avoid denials) we have found you get vague generic denial letters that you are forced to call up to find out exactly what was denied. The process repeats itself over and over again. They have internal rules that are not posted and when you have to find out after the fact about these as well when you get yet another denial. We changed from an HMO to a PPO this year and after being with BCBS of Illinois I would say run don't walk away from this company. I understand costs are rising, and they can get people who can be difficult, but all of us deserve to get approved when we have done our homework and know we meet or exceed the criteria. Please I hope more people will send in comments on their experience with BCBS of Illinois. Thank you.
v leslie on 01/24/2012:
you are right about this company.how can you work for the government for more than 20yrs pay ins.still pay out of retirement get on medicare 80%- 20% bluecross-blueshield that looks like 100%to me if they can count in billing then they charge you another amount. where and what is our government working on,every person should not have to stay on the phone calling them for hour after hour every day.if you are disable and worked all your life for this country, we helped you why can't we rest and you support us now with our money that we put into the system.
v leslie
bridgetwills99 on 07/06/2012:
We have to be thankful to our president Obama and our U S Justice Roberts for putting " THE AMERICAN PEOPLE FIRST" in passing the health care bill.
You can read my complaint AGAINST BLUE CROSS BLUE SHIELD OF GEORGIAwhich will be available within 24 hours, I just completed it today 7/6/2012, Their Corporate Lawyers are powerful, they used a false ID# to deny me medical the ID# belong to a person In Marietta Georgia. Posted by;Bridget A Wills Liverpool,NY ,
Elbert Baldwin on 10/30/2013:
I had BCBS when I worked for a Hospital in Memphis.Almost had to hold a gun on them to pay for my surgery.I don't know how these crooks can get away with so much.They want that mounthly payment and they through with you.
Julie on 01/28/2014:
You are fortunate! My employer offers only CIGNA, which may as well be no insuramce at all. Takes 6 mos to pay claims.
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Denial Of Health Insurance For Nonexistent Reason
Posted by
FORT WORTH, TEXAS -- BlueCross Blueshield of Texas accepted me for health insurance in January and attached a rider for a nonexistent condition. To appeal the rider, I had to submit my medical records. Four days before the policy was to go into effect, the rider was removed, but the policy was cancelled for another nonexistent reason. Again, I wrote an appeal, 3 pages with 13 attachments including a letter from my doctor. My appeal did not ask for acceptance of insurance. I wanted, and still want the denial of insurance, to be removed from my record. In addition, I filed a complaint with the Texas Department of insurance.
BlueCross again responded with a denail of coverage. I DO NOT WANT COVERAGE WITH BLUECROSS! I WANT THE UNWARRANTED DENIAL OF COVERAGE REMOVED FROM MY RECORD! It is obvious that BlueCross never read the appeal, looked at the attachements, most specifically the letter from my doctor. After reading the numerous complaints regarding BlueCross, I feel that I have somewhat "dodged a bullet" as apparently they are infamous for late payments and refusal of claims. In addition, my complaint with the state insurance board yielded this, "cannot compel them to change their decision to extend you coverage". Again, I don't want their coverage!
Sad isn't when the insurance company is allowed to ruin your chances of quality health care and even override your doctor's diagnosis? What's more, the government lets them do it. I will be posting my story wherever possible and I encourage anyone else to stay away from BlueCross.
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Anonymous on 04/07/2008:
"Sad isn't when the insurance company is allowed to ruin your chances of quality health care and even override your doctor's diagnosis?" YEP!!! Many Texas healthcare providers refer to Texas BC/BS as "Blue Cheat/Blue Steal". They regularly pay providers late (in violation of prompt pay laws), change diagnoses to benefit their company, and deny payment of claims for specious reasons. A doctor in my building (orthopedic surgeon) surgically treated carpal tunnel of both hands for a patient. Blue Cheat refused to pay for the second surgery on the opposite hand. Why? "The second surgery could have been completed through the same incision as the first (covered) surgery." HUH???!!! I want to see THAT!
Anonymous on 04/07/2008:
Hopper, the Texas department of insurance is very strict on Insurance providers. If you have not already done so, you should send them your complaint. Here is the URL to an online web form that you can submit to the agency. Good luck to you! https://wwwapps.tdi.state.tx.us/inter/perlroot/consumer/complform/complform.html
Anonymous on 04/07/2008:
John...FYI...The Texas Dept of Insurance is not strict with insurers. Why not? Insurers are huge donors in Texas politics and they have very active PACs. It only appears that they are strict...but the actual numbers of complaints compared to any collected fines tells the true story. Also, while the state collects a fine...a wronged provider or insured, seldom gets anything. It is a rigged system in favor of the insurance corporations.
Anonymous on 04/07/2008:
That could be true Ghost, but I work for one of the corporations that the TDI cracks down on if we don't dot our I's and cross our t's. Maybe my company doesn't doesn't kiss up to the agency very well? :)
mitjaypat on 06/15/2008:
Actually, you are lucky to not be covered by BCBS. I am a physician and have to deal with them all of the time. Let me tell you, they are BY FAR the worst health insurance company with which I interact. They don't want to pay for anything. They come up with all kinds of excuses for not paying. Consider yourself blessed that you are not covered by BCBS.
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