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Customer Service
Gamestop False Advertising
Posted by
GRAPEVINE, TEXAS -- I had ordered the new 250GB Hard Drive for the Xbox 360 on the website with the COUPON CODE: 25OFF. The code was 25% off any order over 100$ w/ free shipping. The code was ACCEPTED & I received a confirmation e-mail about my order and when it would be delivered.
I just received an e-mail that the order was canceled. I thought it may have been a server error so I tried to re-order it from the website, but the coupon code was no longer valid. I called Customer Service and they said it was a mistake to allow the coupon code to work and that they would not honor their own code. This falls under that a common type of FRAUD known as FALSE ADVERTISING. I asked to speak to the supervisor and he was no more help than a guy selling sand in a desert.
I just finished submitting a complaint through the Better Business Bureau (BBB) in hopes of some form of resolution (honoring their code would be nice). If not, I will make it my mission to twitter/Facebook/myspace this event to everyone I know about how GameStop does business. (shady like)
This is the first time that I have ever had a problem like this. I would bet that Amazon.com or Buy.com would be the first to apologize, take the hit by honoring it, and move on with life. Making me (the customer) happy and continuing to both ORDER from them; and recommending them to friends & family.
This is the LAST time I will ever deal with Gamestop at all (online or in stores). The fact that you can ALWAYS get it cheaper online at Amazon/Buy/Ebay; and you don't have to pay tax makes it superior. That and as you can see, Amazon doesn't honor their OWN CODES!...
Disgruntled Consumer,
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Venice09 on 04/02/2010:
Did they explain specifically why the code didn't work, or just that it was a mistake. Is it possible it couldn't be combined with free shipping?
Anonymous on 04/03/2010:
You say they should take the hit, which means you already know why the code is not valid. You just think because it worked by mistake they should honor it. But what are the restrictions? You left that out.
devexityspace on 04/03/2010:
They specifically said that the promo code was permitted on accident.. and was removed shortly thereafter.
It's like if you just bought a video game at their store, and as you were walking out the door they stopped you and made you return it...
After the transaction was already completed with receipt in hand.
Venice09 on 04/03/2010:
I know it doesn't seem right, but there is probably a disclaimer on the site about errors. They are not obligated to honor anything that is mistakenly advertised. The same goes for store fliers, but I agree that there's nothing the store can do after the customer pays. I'm sure Amazon and Buy.com have disclaimers, too.
Ytropious on 04/03/2010:
Sometimes those codes circulate the internet and the original "small print" doesn't get transferred with it. That coupon may have been sent to someone in an email that stated what it could and couldn't be used for. Mistakes happen, but maybe since the product is new they did not think to change the item to not qualify. Usually in my experience GS does not offer discounts on new items, most of their BOGO or % off sales are for used merch only.
Venice09 on 04/03/2010:
I have been receiving GameStop/EBGames emails for years, and I would have been skeptical of that code because, as you said, the offers are usually on used merchandise. I don't think I have ever seen a discount on anything new.
Kahula35 on 03/03/2012:
I would also add that the invoice supplied shows that the item was back ordered which adds another hook to the complaint. If the item was in stock then they would have been dealing with the discrepancy of the coupon but in a back order situation its makes it twice as likely an incorrect order would be canceled because the store can't sell you the item.
Stores can refuse any sale or transaction they deem. Coupons are a world of confusion and frustration for many customers. I worked in retail and every week I would see dozens of customers coming in with expored or incorrect coupons and attempt to apply them to purchases. Constantly we had to deny the coupons and listen to the customer complain that the store should honor it anyway even if it does say "Online only" or what have you.
I can see it being frustrating that the order actually processed some with the coupon applied but I do not believe this constitutes "False advertising." It's probably just poor communication and a bug in a system.
The truth of it all is that stores don't have to "take the hit" whenever a glitch occurs. That's an incorrect assumption of many customers for some reason.
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A Message From A Gamestop Employee
Posted by
I work at Gamestop, and I realize how awful some of the pushier clerks can be, I've known those guys and I even have a few working under me.
What some of you may not realize is that most of them aren't actually like that. I'll be damned if I've ever met a hardcore company-line clerk. For anyone who works retail, you probably understand, there are certain things we are supposed to say every time someone walks into the store, calls etc. There are certain things we are required to push or it's pink slip time. I won't deny any of it, I used to be one of those people. Constantly worried about my job because of what the company calls 'low numbers'. It's the unfortunate nature of the Gamestop beast.
We don't enjoy pushing product on you, we hate it. We know we annoy you, we annoy ourselves with it, believe me. But if you happen to be a secret shopper and we don't say our little lines, it's a write up and then a pink slip. I want to punch myself every time I say, "Thank you for calling Gamestop, where we buy and sell new and used games." Just typing makes me grit my teeth.
But take this into account when you purchase from any retail clerk. We have a lot of playing room in that magical computer of ours, we can do all kinds of exciting things, make returns that the company calls explicit 'no-no's'. New opened game? You bet we can return it, and for the most part we don't hear a word about it. However, if you enter the store with a chip on your shoulder, a piss poor attitude or an otherwise self-important demeanor, ask yourself why we should help you above and beyond our call of duty? There is no reason. You see, the retail world, the relationship between the customer and the clerk is not a one way street, far from it. The old adage, "the customer is always right' is a bit tired. The customer is right if the customer is polite. Try that one out and you'll find your shopping experience is much better.
Believe it or not, most of the employees at Gamestop are not out to get you. In fact we actually want to help you. But when we are treated as sub-human you have to expect some adverse consequence.
I'm not saying there isn't the occasional self-righteous gamer nerd who thinks you're some kind of stone-age relic because you don't play games and actually have some semblance of a social life outside of the internet. I wouldn't deal with those people either, and neither should you. Make a complaint, there's a phone number at the bottom of every receipt, the person who sold you your game, his name is at the top. If it's really bad, ask for the district manager's number.
I personally love most of my customers, I've grown to call some of them friends. I play with a dozen or so on Xbox Live, we exchange Christmas gifts, they come in and grab a slice of pizza and hang out and talk politics, games, movies, music, and a myriad of other things. And that's the kind of store I enjoy working in, it makes earning enough money to get through college a lot less stressful. Try treating a retail clerk like a human being and maybe the next time you go in you can get a free slice of pizza, or be updated about some new album that just came out. You may even just learn that the average, underpaid retail clerk is a pretty cool person who wants to help you get the right thing for your son or daughter, or turn you on to a game you would have otherwise overlooked. Who knows?
Just remember, you as the customer are not always right. And we, as the clerk, aren't always right either. For the most part it's two people bonding, if ever so briefly, to help each other out. You should take this with you to what ever retail store you go to, not just Gamestop. You will find the whole thing move a lot smoother if you do. Also, remember, be nice to your local pharmacy employee, if anyone gets more crap than a retail employee, it's the underpaid pharmacy technician.
Your local Gamestop employee
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Anonymous on 01/20/2009:
Funny you should mention it. I recently paid my first visit ever to a Gamestop. (Braintree, MA) Considering that I wasn't there to purchase, I was exchanging a Wii game I got for Christmas, the clerk was beyond helpful both with the exchange, and with recommending something I might like instead. He even went as far as pointing out that I could find a similar item in the used game section and save some money.
The upshot was that I left with two games instead of one, and left with every intention of coming back to that store for my next purchase.
Anonymous on 01/20/2009:
I've always had good experiences at Gamestop. The employees are always pleasant and helpful.
Principissa on 01/20/2009:
Same here. We just went to Gamestop this weekend and got the boy 2 video games ( on sale 2 for 20 bucks) for getting the all A honor roll!!!!! Every year for 2 years that boy has been on the honor roll every term. I'm done gloating now.
I've never had a bad experience at Gamestop, I've actually been quite impressed with their staff and I love the used game selection.
Slimjim on 01/20/2009:
Good post
yoke on 01/20/2009:
I have only had a positive experience at GameStop. I don't find them ppushy at all.
ChuhBaca on 01/20/2009:
I am not a huge gamer, but I do enjoy them when I have the time, as does my family. I love GameStop! I had a problem with a game and they went further than they really needed to (or than I expected) to make it right! No "its our policy..." or barking rules and telling me what I did wrong.
They were friendly and helpful and I now shop there first! I don't care if I can save a few bucks elsewhere, I go there because past experience tells me that, if there is a problem, they will make it right. Plus, they really know their product!
Target could really take a lesson from these guys.
Rakuen on 02/17/2009:
You are absoloutly right. I work at Home Depot as a clerk and when people treat me like a human being, I may step out of my way to help them but when you come in and treat me like a dog, than I will not lift a finger to do anything but what I have to do. I have had some really bad customer service at Gamestop even though I treated the clerk with respect and didn't get pushy or rude, but most of the time my experience there is enjoyable.
Dave in South Jersey on 04/11/2009:
Terrific post! Although it's been over 25 years since I last worked in a retail environment, I remember full well how difficult it was. I've found that for the most part you get what you give and if you treat retail folks with respect and basic human decency you tend to get it in return in spades. Too bad some folks need to be TOLD this.
Plots on 05/26/2009:
Your post is wonderful. You're right-on and it is polite and well written.
And thank you for pointing out that those of us in retail HAVE to say some things.
old fart on 05/26/2009:
A VERY literate, well written post!
I am impressed!
Dsmash on 10/10/2010:
I have been in retail for 10 years and six of those years I have been in management. Gamestop is one of the companies I used to work for. This post could not be any truer.
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Sent Incorrect Items
Posted by
ONLINE -- I ordered and received a pre-owned Nano Gen 7. I was VERY happy. It looked brand new. It had arrived in time for the birthday party. Then I reviewed the contents of the box (not the original box, a generic "Pre-Owned" box). The wrong sync cable was included. The Nano 7 uses the Lightning cable, not the old sync cable.
I called the 800 number. Spoke to a nice guy, but since he didn't even know the Nano 7 used a different cable, I told him I was going to go to the local store and have them change it out. The local stored didn't have one, so I called the 800 # back. I was told they couldn't send me just a cable. I would have to send the entire package back. Once received they would send me a new package with the correct cable (possibly). I have never in my entire life heard of something so ridiculous.
If these were new units I could maybe buy that GameStop doesn't have spare cables lying around. However, these are USED units, so clearly GameStop has NEW cables and earbuds in inventory to match up with the USED units that are purchased. This is just an example of what GameStop thinks of their customers, that we are just trying to get spare cables for free. Well then, ask me to return the cable and if it is not received in 10 days charge my credit card. Don't make me wait two weeks for GameStop to correct their mistake. It is insulting and a perfect example of lack of concern for their customers.
I will never shop at GameStop, online or in stores again. I would rather pay full price than deal with incompetence and line the pockets of a company who thinks so little of their customers.
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Yusten on 07/13/2013:
Gamestop won't be around for long. When the new XBOX and PS consoles release, they'll destroy the company. Those console's will require a purchased license to play games, meaning used games won't work anymore (still got to shell out the $60, even if you paid $10 for the used disc).
Plus, used Mp3 equipment is probably not the best idea, these things are faulty from the getgo. You need to buy a warranty.
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Horrible Online Shopping Customer Service
Posted on
LONG, LONG term customer, with 2 teenage sons who one every gaming system in existence (all purchased from Game Stop), the first to pre-order games... have spent thousands of dollars at Game Stop.
Purchased Star Wars the Force, Unleashed for the PS3 ($29.99) on Tuesday with Overnight Shipping, UPS erroneously marked it as delivered on Thursday. Called Friday to report and seek a replacement (as it was a gift for my son). Was advised that a replacement could not be shipped until Game Stop completed its "investigation." This process of "tracing" the package would take 10 business days.
When asked to speak with a supervisor and gently remind them of my long term purchase history--I was placed on hold 3 times (for 3 minutes or more) and told that representative had spoken to supervisor and the policy stands.
When asked additional times to speak with supervisor, was finally transferred to Jamie at extension 7632, who proceeded to tell me that the policy was to protect Game Stop from customers who would abuse them. I reminded him to view my account, 16 purchases in the past 3 months alone--he said it did not matter, they must be protected.
Directly asked him to explain to me why Game Stop would be willing to lose a long term customer who has spent thousands, just this year alone over $29.99. He said, "Well ma'am that is certainly your choice."
Final resolution: I wait 10 business days for UPS investigation. Upon it going in my favor, I could receive a refund in 5-7 business days if their claims representative approves it. If UPS erroneously find it was delivered in hand, I have no recourse. If the claims representative does not approve the refund, I have no recourse.
My final resolution: To NEVER, EVER spend another dollar of my hard earned money at Game Stop and to find alternatives. I would rather spend more money to avoid the drama (total customer service call time 2 hours) of dealing with a business that sees the value of my business as worth less than $29.99.
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Anonymous on 08/19/2011:
Yuck, what a mess. Did you see if any of the stores had the game in stock first? I only ask because Force Unleashed 1 and 2 aren't new games and you can usually find them in stores.
Anonymous on 08/21/2011:
I would think the easiest solution, assuming you were sure the game was lost, was to purchase the game again and wait for the credit from the first purchase.
IMHO Atari and ColecoVision forever!
Kahula35 on 03/03/2012:
As frustrating as this is I would wager you would find this is the norm for the vast majority of retailers that sell online. When you order online you have to live by the tracking system. It's just part of doing business. The same event would have happened anywhere else really.
One thing to point out is that wait times are not always as long as stores claim. The "10 days" probably is more like a couple days. It's common practice to give longer times to manage customer expectations.
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Rude Customer Service
Posted on
INDIANAPOLIS, INDIANA -- I went to this store after I got off work to purchase mw3. The guy tells me their handing out tickets for the midnight launch at six o'clock. I look around there's only one line and its for people selling and buying games. So I stood fairly close to the counter so when six hit I would be in the line pretty quickly. Now there's other people just standing around in groups and one group in particular next to the counter was talking to the guy running the register. Well six o'clock came and he said he was handing out the tickets so everyone jumped in line. I was second in line so the guy in front of me got his then I came to the counter and was told I hadn't been waiting in the store since one o'clock so I had to go to the back of the line. Now I've gone to this store for years and spent altot of money in this place. I've called the customer hq and all I got was an I'm sorry. I have never been back will not ever go back. Walmart has better customer service.
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Stupendous Man on 06/11/2012:
I learned cutting in line was wrong when I was in....what, kindergarten?
MDSasquatch on 06/11/2012:
Pre-order on Amazon; it will arrive the same day it is released without all the hassle of standing in any lines.
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Going Above and Beyond
Posted by
Mrs. V
BEL AIR, MARYLAND -- First thing to note, I always start Christmas shopping early (in September) and always keep my receipts in a box.
I went to GameStop back on 11/28/10 to pick up 6 items for Christmas gifts. 2 Gift Cards, 3 computer games and a hint book. Had fast, friendly service that day.
Yesterday I started wrapping all the gifts that I had bought for the last few months. When I started to wrap one of the computer games, I noticed that it was very light. When I looked closer, I saw that the DVD was not in the box and that the box wasn't even shrink wrapped.
With a sigh, I started to look for the receipt. Instant panic. Not in my receipt box. I couldn't find it anywhere.
I would need to go and re-buy the computer game, right? I mean, over a month sense the purchase and with no receipt.
So I call the store and ask if they still have any of that computer game left. They said yes and I asked them to hold it until the evening when I could come up to get it. No problem, I'm told, they can hold the game.
So when my hubby gets home, off to GameStop we go. When I get there I ask for the game and with a sigh hand them the empty box and explain why I'm re-buying it. The manager, Brandon, over hears this and asks if I have a GameStop Card. I say yes and he asks if he can see it for a minute. I hand it over and he starts typing away at his computer. He then says, "You bought this game on November 28th right? Along with some other games and gift cards?" I say yep, that was the date. And he says, "Well, there is no sense in you re-buying the game if we forgot to put in the DVD the first time is there." He then gives me the new computer game and says, "Here you go and Happy Holidays!".
I was floored! This is the customer service I remember from ages ago.
I will now ALWAYS get any games and game items from this store, even if I have to pay more.
Kudos to GameStop and thank you, Brandon, for helping in making this a happy Christmas.
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Anonymous on 12/22/2010:
Excellent customer service! Good on Gamestop.
skelly39 on 12/22/2010:
Nice, Mrs. V. Many people would have gone in ready for a confrontation, in which case they probably would have gotten nowhere. I'm glad they were able to help you out.
Obsfucation on 12/22/2010:
I love happy endings.
Mrs. V on 12/22/2010:
Skelly, I'm glad, too ^_^
It was my own stupidity. So I only had myself to blame.
1) I forgot to check the box.
2) I lost the receipt.
My hubby calls stuff like this a "dummy tax", lol ^_^
I will never understand why people get made at stores when it's their fault if they don't do due diligence in checking the items and keeping the receipts.
Venice09 on 12/22/2010:
I've always had excellent customer service at GameStop/EBGames. The prices are competitive, the employees are very knowledgeable and the service is more personal than department or discount stores. I'm not all that surprised that they took care of you. You must have been so relieved.
Alain on 12/22/2010:
A very nice review, Mrs. V. It's always nice to see a well earned compliment!
c joy on 01/11/2011:
Actually, GameStop made the mistake, so they should be very nice to you because they goofed up. I guess buyer beware and always check your items becaue people do make mistakes. it was nice of you to compliment them although it was their mistake.
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Pre-Sell Warning
Posted by
This is more of a warning/heads-up/reminder than a complaint because I acknowledge that it was partly my fault.
I get a discount on video games where I work but we weren't pre-selling Godfather II so I went to GameStop. There was a bonus character that you were supposed to receive when you picked up your reserved copy.
I was naive about the pre-sell process and when I picked up my game that's exactly what I got. The game and nothing else. I'd assumed that the pre-sell bonus was inside the game(That was MY mistake. Never never assume.). I got home, opened it, no character. I called them and was told the code for the character was on a separate card that I needed to drive back for and pick it up.
I drove back and at first they said they were out of the pre-sell cards. I was upset and a bit confused because I had reserved the game and not gotten the card so there should have been at least one left over.
The associate walked to the back and came back with one. It had been stapled in the corner and was a bit crumpled, but whatever.
I took it home and, unfortunately, the code was no longer valid for the character. In other words someone had used the code and returned it with their game.
To their credit, the sales associate was extremely nice and understanding. I went back to the store, explained the situation, and they totally refunded me.
I then bought it at work and at least got my discount. But I'm still sad that I never did get that pre-sell character. It was why I'd gotten myself into that mess in the first place.
Final warning: double check that you have everything before you leave the store.
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BokiBean on 05/26/2009:
Very helpful in that "I Hope I Never Need This Advice" sort of way. :)
PepperElf on 05/27/2009:
and wait... they gave you a used card?
that's why I never trust any game or product that has an exposed keycode - including stores that open the game to put the CD aside for "security"... because it's always a risk then that someone peeked at the keycode and stole it.
Anonymous on 05/27/2009:
GF2 was a pretty rad game
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Floating On Consumer Cash
Posted by
L.A. Johnson
SAN FRANCISCO, CALIFORNIA -- Street Fighter 4 Collector's Edition
1.) Less than 30 minutes after I completed my transaction, a GameStop representative called me to confirm this order. Mumbling something about an address verification for the credit card that was used for this transaction.
2.) Furthermore, why was I NOT NOTIFIED at the "time" that I verified my address, that THIS ITEM HAD BEEN D-LISTED? I mean seriously, would it have been too proactive to have even considered adjusting your website to mention "OUT OF STOCK" ..or "D-LISTED" instead of processing a transaction for an item that WAS NEVER INTENDED TO SHIP?
3.) Lastly, NOT ONLY ARE YOU "NOW" HOLDING MY $95.73 ..hostage (you are literally borrowing it for 3-5 business days), but, you have the audacity to attempt to charge me $10.14 for some sort of processing fee. Are you kidding me?
To add insult to injury, I received a "canned" response from GameStop. That implied that somehow "my financial institution" was to blame for the incurred charges to my credit card.
NO APOLOGIES for taking my cash for an item that they KNEW they didn't have in stock, and that they NEVER INTENDED to ship.
AND! Had my son not logged into our GameStop account, and NOTICED that the order had been CANCELLED, we would still be sitting here twiddling our thumbs, wondering where the shipment was ..as GameStop never even bothered to notify us.
AND IT ISN'T ROCKET SCIENCE, that I should not be charged a processing fee ..I NEVER CANCELLED THE ORDER. GameStop did.
From: Gamestop Customer Service [mailto:email@example.com]
Sent: Sunday, March 22, 2009 10:17 AM
To: Lisa A. Johnson
Subject: RE: Your GameStop.com Order Confirmation - 4090319104247522 (KMM4687116I15977L0KM)
Dear Customer,
Thank you for contacting us.
In response to your request we have cancelled your order # 4090319104247522.
As a reminder, your payment method was never charged for the canceled items. Any related authorization hold on your credit or debit card account will be released in accordance with your financial institution holds policy. Please contact your financial institution for more information. For Barnes & Noble orders, refunds are processed within 3-5 business days. If your order was placed with a GameStop gift card or Edge Card, please note that any related authorization hold on the card should fall off within 3-5 business days.
Also, please feel free to check out our new website features for your future cancellation needs as we are now offering customer self-service options, like canceling your own order/items.
We value your business and hope to see you again soon!
Best regards,
John Customer Service Agent
SERIOUSLY ..WHAT GIVES HERE? Why is the consumers responsibility to LOAN MONEY to GameStop? I have to admit, this is a clever approach to floating cash flow .........but, at what expense?
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yoke on 03/23/2009:
GS is correct, it is your bank holding the funds not GS. When you put the charge through your bank put the funds on hold. GS does not actually take the funds out until shipped and if was backordered the funds would get taken out when it is shipped.
LarryDan on 03/23/2009:
It's a useful TOOL for the post to CAPITALIZE some of the WORDS that are important so I know to READ them with special ATTENTION.
Anonymous on 03/23/2009:
At least the whole post wasn't all in caps
Soaring Consumer on 03/23/2009:
Dispute the wrongful charges with your credit card company.
You should not have to give up a "processing fee" to them when they did nothing.
Ben There on 03/23/2009:
GameStop got an auth code, but they never took your money. Call your bank and see when they will release your funds.
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Horrible Customer Service
Posted by
AMARILLO, TEXAS -- Shadow the Hedgehog was released in 2005 and I am a huge Sonic the Hedgehog fan so I pre-ordered the game as soon as I heard that it was being released. A few weeks after the pre-order was placed, I was emailed a notification that Shadow the Hedgehog would be shipping with a free beanie for anyone who made the pre-order.
I was excited about this and couldn't wait to pick up my free beanie. I went into the store where I made the pre-order and asked if the Shadow Beanies were in the store yet. The clerk told me no and to check back in a week or so. I let 2 weeks pass me by and I visited the store again in hopes that I would finally receive it. This time a different clerk was working and he told me that the game would ship with it, so I could pick it up in a week when the game was released.
So I left and I came back on the day that the game was in stock. I paid the pre-order off and picked up my game which lacked the beanie. I asked the manager there why I didn't have the beanie. He said that the shipment was going to come in late and I could come back in a week or so to get it. By now, I was fed up with waiting for it and left the store unsatisfied. I called a week later to see if the beanie was in and a different clerk informed me that the shipment of beanies had been sitting in the store for so long that some employees finally took some home and the rest of them were thrown in the trash.
I was very upset and spoke to a manager who could only apologize and said he didn't know why I never received my beanie and assured me that this wouldn't happen again. Well guess what? It did happen again with the very next Sonic the Hedgehog game that was released.
Sonic Riders was released shortly after Shadow the Hedgehog and was supposed to come with a free t-shirt, I never received the shirt when I picked my copy of the game up. I was told again by a different clerk that the shirts would be coming in soon. I called every week after that for three weeks in a row until I finally gave up. I have never pre-ordered a game from Gamestop after this happened.
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Anonymous on 02/17/2009:
Is this a joke?
Sparticus on 02/17/2009:
Doesn't sound funny to me. I'd be ticked off.
Small local shops like these are usually not too organized. My bet is they wrote your name and number on a yellow sticky pad and then no one ever remembered what that name and number was for... Bad customer service that has probably cost them your business in the future...
Anonymous on 02/17/2009:
I agree, Spart. A lot of people collect wearable stuff. Most of it gets used to wipe up dog vomit later, but some of it survives and becomes worth a bit of change.
Anonymous on 02/18/2009:
Sorry guys, but I can't help but feel my leg being pulled when someone posts a complaint about not getting his free beanie 4 years ago.
Sarah Rhapsodos on 12/15/2009:
I have to agree with Ken on this one. It was four years ago and you say you never got your hat OR shirt. Sorry but I'm friends with five people who work at three different GameStop locations, and they ALL have the pre-order goodies in a box behind the counter.
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Gamestop Manager Dislikes The Return Policy
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AUGUSTA, MAINE -- My teenage son bought a VGA cable for his Xbox 360, using a gift card he received for Xmas. The cable did not work on his monitor, so he decided to return it. I dropped him off at out local Gamestop, and when he came back to the car, he still had the cable. He told me the manager said he could not return the item because it was opened. The receipt states that Opened accessories may be returned or exchanged within 7 days of purchase.
I went into the Gamestop, and told the clerk to refund the purchase price onto a gift card. The clerk said the item could not be returned because it had been opened. I asked if he knew how to read, and showed him what the receipt states. He said his manager already said the item could not be returned. I asked him to get the manager, and another clerk went to look for him. The clerk came back and said that the manager said to allow the return. I asked that they bring the manager out so I could find out the actual return policy. The manager came out, and (paraphrasing) said, "What's the problem? We're taking the return?" I asked him why he decided to arbitrarily decided to not allow the return, and he said, "The item is opened, I can't put it back on the shelf like that." I tried to explain to him that it doesn't matter that the item was opened, that the return policy allows the return regardless.
He kept asking me what the problem was, since they were accepting the return. I told him that the problem was that he was not honoring the return policy that is printed directly on the receipt, and I didn't like that they were trying to deny the return to a kid. I told him I would be writing to Gamestop corporate headquarters, and he said fine, but he still didn't understand what the problem was. This is a great example of a manager trying to deny a return by a teenager, figuring it would be simple to do so, and thereby keep his sales up and his returns low. Despicable, very despicable.
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jktshff1 on 12/30/2007:
What's the problem, they are taking the return???
Anonymous on 12/30/2007:
I don't understand what the problem is either. He took your return he didn't have to take your return. that policy has been in place forever. I'm a frequent game stop customer you open it you exchange it for the same item. With games if they are used you have 7 days to return the item if you don't like it. He did you a curtsey and you want to complain on him.
DreyNikHaze on 12/30/2007:
I'm confused as well. You wasted time writing a public letter when THEY TOOK THE RETURN. Get over yourself and grow up. Be a good role model for your son. They took it back. If you don't like the way you were treated go somewhere else. What's the big deal? Really??
trumania on 12/30/2007:
Not sure what the policy is, gamestop.com says they not not accept returns that: Any product(s) that has been opened (taken out of its plastic wrap).
But if the receipt says they do then... sounds like the Gamestop may be using old receipt tape. Which at that point they must still honor the policy on the tape.
As far as managers trying to take advantage of younger folk, it happens all the time and it shouldn't.
Good you got your money back but I would avoid that Gamestop in the future.
judyneric on 12/30/2007:
Okay, everyone, perhaps you misunderstood me. I will try to explain clearly:
When my son went in to the store alone, the manager WOULD NOT ACCEPT THE RETURN, even though the policy printed directly on their own receipt said they would.
When I went into the store and explained to them that THEIR VERY OWN POLICY ALLOWED THE RETURN, they allowed it.
Do you really think it is okay that the manager tried to deny the return to a child, when their policy and legal agreement with a consumer states they would accept the return?
If someone stole your car for a few hours but later returned it and reimbursed you for the gas and miles they used, would you call the police or say, "What's the big deal, I got my car back?"
And DreyNikHaze, being a good role model to my son was exactly what I did: I explained the receipt to him showing that he was within his rights to return the item, I demonstrated to him that there are people out there who will take advantage of others, and I showed him how to stand up for his rights. But heck, maybe letting him keep a useless $40 cable that he had no need for would have been a great parental demonstration in how to let people push him around!
judyneric on 12/30/2007:
wallyworld, you are incorrect about the return policy, at least when it comes to this store. here is, verbatim, the return policy from the receipts I have:
"Receipt required for returns/exchanges.
Unopened new items can be returned/exchanged w/in 30 days. Opened new video games, new PC games & new systems can be exchanged for the identical item w/in 7 days. [Here comes the important part!!!] Opened accessories & all used items can be returned/exchanged w/in 7 days."
so, my problem is not that they did not ultimately accept the return, because they did. some of you are acting as if I should post a compliment for Gamestop for accepting the return!
my problem is that they refused to honor their own policy when a child tried to return the item, knowing that a teenager isn't likely to assert his rights as a consumer.
Anonymous on 12/30/2007:
I will take your word for it Judy.
Anonymous on 12/30/2007:
judyneric, I for one agree with you and think you showed the kid a good lesson and also showing him how to stand up for himself, brovo!! Carry on you got my vote..
yoke on 12/31/2007:
Judy, sorry about your experience with GameStop returning an item. The one near us is so good, even with the kids.
killerklown on 01/02/2008:
Does your SON know how to read? Why didn't HE read the policy on the receipt and correct the error himself with the manager?
judyneric on 01/02/2008:
killerklown, he is a KID. besides, this is a complaint about GAMESTOP, not if a kid should have the knowledge and fortitude to verbally confront a manager who is not abiding by his own store's policy.
it is the Gamestop Manager who was in the wrong for trying to deny the return. it was not up to my son to argue with or question the manager, nor was it up to me to go in to make sure the Gamestop Manager abided by the policy printed on the receipt.
It was the Gamestop Manager who should have allowed the return to take place, as is the store's policy.
Just because they eventually took the return is not the point here; the point is that there never should have been an issue in the first place. The return should never have been denied, and it makes it worse than he tried denying a kid the return.
killerklown on 01/05/2008:
If your son is old enough to go in and make a purchase, he should be old enough to know the policies involved with said purchase and handle his business. Obviously, he's not, so he shouldn't be making his own purchases.
Anonymous on 01/05/2008:
Killer, that will be enough of that!
Anonymous on 01/09/2008:
Just how old was he? I know my 17(nearly 18) yo daughter INSISTS on dealing with these type of things, herself.
Freddy2Times on 10/13/2010:
On opened items it IS Gamestop policy to issue an exchange, not a return. But...you beat the system, and you still aren't happy.
judyneric on 10/14/2010:
Freddy, what do you not understand about "the receipt says the item could be returned for a full refund?" THEIR POLICY, printed on THEIR RECEIPT PAPER, said the item could be returned. How did I "beat the system"? Explain please.
Anonymous on 10/14/2010:
I would have been hopping mad too judy. I am glad that you ultimately got your refund and I would write that letter too if I were you. Good Luck!
Alain on 10/14/2010:
Just an obvious observation. It's been over 2 years since the original complaint. Is the same manager even at this store?
PepperElf on 10/14/2010:
not to mention the original worker is probably long gone too.
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JOHNSON CITY, N.Y. -- A controversial cell phone tower debate in Johnson City is now over. The village board voted no Tuesday night on a resolution that would have renewed an agreement with AT&T.
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Shop our selection of specialty chocolate berries now, we've got plenty of fun, romantic and totally inspirational ideas to make your next gourmet gift sumptuously spectacular. We've always got an appetite for making someone's day. It's why we take so much pride in each and every one of our beautifully decorated and presented gifts. So discover what sets us apart from all other gift stores and visit us today; we're ready and waiting to take your order.
©2014 Provide Commerce, Inc. All rights reserved.


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Land Rover Repair in Harlingen
We found 21 Land Rover service shop and mechanics in Harlingen.
1 is RepairPal Certified.
Momentum Automotive Incorporated
202 E Adams
Harlingen, TX 78550Map & directions
RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
- Quality work, backed by a minimum 12-month/12,000-mile warranty
- Guaranteed fair prices
- Happy customers


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Book your room at La Quinta Inn Sulphur
Standard Room, 2 Double Beds (w/ Refrigerator and Microwave)Max Occupancy: 4 guests (up to 3 children)
Standard Room, 1 King Bed (w/ Refrigerator and Microwave)Max Occupancy: 3 guests (up to 2 children)
Sulphur hotel with an outdoor pool
Located in Sulphur, La Quinta Inn Sulphur is in the suburbs, minutes from West Cal Arena and Events Center, and close to Frasch Park Golf Course.
This hotel is within the region of Lafleur Beach and Prien Lake Park.
Make yourself at home in one of the 106 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions with premium TV channels are provided, while complimentary wireless Internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless Internet access.
A complimentary continental breakfast is included.
Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.Information missing or incorrect? Tell us!
At your hotel
At your hotel
A complimentary breakfast is offered. Public areas are equipped with complimentary high-speed wireless Internet access. This Sulphur hotel also offers an outdoor pool, coffee/tea in the lobby, and laundry facilities. Onsite self parking is complimentary.
- Outdoor pool
- 24-hour front desk
- Total number of rooms - 106
- Safe-deposit box at front desk
- Laundry facilities
- Coffee/tea in lobby
- Number of floors - 2
- Free self parking
- Free breakfast
- Free Wi-Fi
Stay connected
Available in all rooms: Free Wi-Fi
Available in some public areas: Free Wi-Fi
Park your car
Free self parking
In your room
- Microwave
- Flat-panel TV
- Refrigerator
- Premium TV channels
- Air conditioning
- Coffee/tea maker
- Desk
- Free local calls
- Climate control
- Access via exterior corridors
- Blackout drapes/curtains
- Iron/ironing board
- Hair dryer
- Daily housekeeping
- Complimentary toiletries
- Rollaway/extra beds available
- Cribs/infant beds available
- Free Wi-Fi
Eat and drink
Guests are offered a complimentary continental breakfast.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Golfing nearby
To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.
- Accessible bathroom
- Accessible parking
The fine print for La Quinta Inn Sulphur
When you arrive
Check-in time starts at 3 PM
When you leave
Check-out time is noon
How you can pay
Your pets
Pets allowed
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


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Serves 8 |
Prep Time 10 minutes |
Cook Time 20 minutes
2 cups organic unbleached white flour
1/2 tsp Eden Sea Salt
2 1/2 tsp non-aluminum baking powder
1/4 cup Eden Extra Virgin Olive Oil
1/3 cup Edensoy Unsweetened
1/4 cup Eden Organic Barley Malt Syrup
1/4 cup organic maple syrup
(Add All Eden Ingredients to Shopping Cart)
Preheat oven to 350°. Combine flour, salt and baking powder in a mixing bowl. Add the olive oil. Using your hands sift the flour and oil between your hands to thoroughly blend. Add the Edensoy and mix with a spoon. Roll the dough out onto a floured surface until 1/2" thick. Cut the biscuits into 2" to 2 1/2" rounds and place on a lightly oiled cookie sheet. Bake for 20 minutes or until slightly golden. Heat the syrups in a small saucepan on very low. When the biscuits are done remove, slice and lightly drizzle with sweet sorghum.
Yields: 8 biscuits
American, Breakfast, Condiments, Edensoy, Macrobiotic, Oils, Side Dish, Sweeteners, Vegan


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Don't Have an Account? Join the IHG® Rewards Club
Redeem when you want, for what you want. Your points never expire and there are no blackout dates.
Reward Nights
When redeeming points for a Reward Night, you may only book one room at a time.
Once you complete your Reward Night reservation you will be given the option to duplicate this reservation.
* Requires affiliation in the respective organization.
** Best Available Rate Search does not include affiliation rates.
To book more than 9 rooms for one stay or request a quote, please use our Easy Meetings tool or call 1-800-MEETING (in United States, Mexico and Canada).
Situated near the University of Louisiana at Lafayette, the Candlewood Suites® Hotel Lafayette is the area's premier choice for extended stay business and leisure travelers. Avoid the expense and long-term lease of a corporate apartment and choose our comfortable, spacious suites as your home away from home.
From the oil industry to the medical industry, our hotel's location in Lafayette, LA provides convenient access to
View More
From the oil industry to the medical industry, our hotel's location in Lafayette, LA provides convenient access to many area companies and training facilities. We're minutes from BP, Marathon, Chevron, PHI and the Women & Children's Hospital, so guests can count on an easy commute. Business-savvy travelers seeking Lafayette, Louisiana hotels rest easy knowing we offer resources like free Wi-Fi access, too.
If you're looking for a unique way to spend the afternoon, check out Jefferson Street Market or see a game or show at the Cajundome, owned by the University of Louisiana at Lafayette. The hotel's proximity to the University Art Museum makes it easy to see exciting exhibits, as well, while nearby Acadian Village offers an peek into the past.
Our hotel's facility in Lafayette, LA provides an inviting place to stay no matter the length of your visit. Step into the gazebo and fire up the grill for an evening of relaxation. Or, visit the Fitness Center to rejuvenate the body and mind. Don't forget to pick up a movie from our free lending library, too. We hope to see you soon!
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Killer Bee Halloween Costume (ref: 63942)
DiscontinuedView similar costumes
- Info
Product InformationThis is a Orion Costumes product
View all Orion Costumes products
Don't mess with this bee, he's a cold blooded killer! Our Killer Bee Halloween Costume is perfect if you're after an unusual Halloween outfit with a gory edge.
Our fantastic Adult Killer Bee Costume includes a black and yellow striped top with blood splatters, muscle chest padding and a pair of attached wings.
The killer bee Halloween outfit also includes a pair of black trousers and black antennae.
The novelty Adult Killer Bee Costume is completed with a pair of black slot glasses, ensuring that your Halloween costume is the coolest by far! It is a must have choice for an original costume this Halloween.
Add a chainsaw from the accessories to complete the pictured look.
Party themesLetter 'K' CostumesBlood and Gore CostumesDeath CostumesZombie CostumesAnimal CostumesLetter 'B' CostumesHalloween Costumes
- Sizing
Sizes for this costume are:
- Standard:
- Chest size to 42"
- Waist size 34" to 42"
- Inside Leg: 30"
- Extra Large:
- Chest size to 46"
- Waist size 36" to 44"
- Inside Leg: 30"
- Standard:
- Specs
- Material: Polyester & PVC
- Packaging: Resealable PVC Bag & Header Card
- Product Suitability: Adult Specific Item - All Ages Over 15 Years
- Washing Instructions: Dry Clean Only
Have a question about this product? Why not get in touch by completing the boxes below.
Want to see more? Then why not watch the video!
Instagram Gallery
Got this costume? Want your photo to appear here? Tag your Instagrams with @jokersmasquerade and #jokers63942. How do I tag pics?


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Please upgrade to the latest Internet Explorer or use Chrome or Firefox
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Cube 2®
Plug and play simplicity
Voted MAKE magazine's "easiest to use" and "most reliable" 3D printer. Straight out of the box - you can get started immediately with the Cube's simple setup. Just plug it in and start. The only 3D printer certified for safe at-home use by adults and children.
Need professional parts fast?
With CubeX, it's a slam dunk! Print parts as large as a basketball - up to 10.8" x 10.45" x 9.5" or 275 mm x 265 mm x 240 mm. Print multi-color parts for all your designs in 18 vibrant colors available in both print materials (ABS & PLA) and over 4000 unique color combinations.
Supplies and support can be found here.
The BFB ticket system was shut down on April 14th 2014.
Have a question or need help? Contact Cubify support.


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Nov 10, 2008
Many SouthShore residents eagerly anticipated the opening of the new Big Lots store in October. Maybe it's the thrill of the hunt or the satisfaction of finding that certain item at a discount rate.
By Kelly Legg
Featured Stories
Tags: , achievement, advertising, apollo beach, bargain, bargain hunter, big lots, big lots store, brand name products, Brandon, Business, Center, charitable events, City, College, discount, discount retail chain, everyone, Grace Payton, grand opening, holiday decorations, home, hunt, Manager Ira Cohen, morning, opening ceremonies, opening ceremony, Partnership, point, range, rate, response, ruskin, satisfaction, School, shopping, SouthShore, store shelves, Sun, sun city center, sun point, tampa area, thrill, tight economic times, way


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Perhaps more than any other NYC neighborhood, West Villagers are obsessed with their neighborhood.
For instance, many forgo basic privacy by making two-bedroom apartments accommodate four roommates and embrace sleeping in a room with enough space for a bed and nothing more. They also give up...cash to live in one of the city's most expensive neighborhoods.learn more about this neighborhood
#3Neighborhood popularity:based on Naked Apartments searches
Building Mix
- 27% Pre War
- 21% Elevator/Laundry Building
- 17% Walk-Up
- 7% Townhouse
- 6% Elevator Building


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HOME San Francisco 49ers Gear San Francisco 49ers Accessories Sale Items (66 items) Product ID: 1084462
Main Content
Order as many items as you like with our $4.99 flat rate shipping.
This item ships within one business day.
Order as many items as you like with our $4.99 flat rate shipping.
Need it faster?
Ladies, are you ever looking for the perfect accessories to go with your scarlet and gold outfit? Well look no further than this gold-tone jewelry gift set featuring your beloved 49ers! This vibrant set includes a necklace, bracelet and earrings all with matching San Francisco wordmarks. The next time you step into Candlestick Park, be sure to throw on these accessories to make a subtle, yet spirited entrance!
- Bracelet measures approximately 7.5 inches in length
- Gold-tone necklace, bracelet & earrings
- Gold-tone team logo charms
- Imported
- Necklace measures approximately 20 inches in length
- Officially licensed NFL product
- Spring ring clasp on necklace; jewelry clasp on bracelet
49ers Customers also liked:
Special event items are produced by manufacturers only after the outcome of a game or event. These are advanced sale items and will ship immediately after they are received in our warehouse.
Manufacturer direct items are shipped directly from the manufacturer. These items are not available for international or expedited shipping.
Customized items can be personalized with options such as your name, your favorite number, and/or designs. Some options may be limited by league rules.


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- You are here:
- Photos >
- 2012 honda crosstour
Honda to reveal Crosstour concept in New York
by Zach Bowman (RSS feed) on Mar 21st, 2012 at 10:43AM
Honda has announced it will debut a concept version of the 2013 Crosstour at the New York Auto Show next month. Details are scarce at the moment, but we wouldn't be surprised if the vehicle turns out to be a thinly veiled look at the next version of the funky crossover. Honda has a long and storied history of rolling out concepts with more than a passing resemblance to its production models. Given that the Crosstour has only been on the market for a couple of years, we aren't anticipating an all-new model, or perhaps even a heavy redesign. Back in December, Honda President and CEO Tetsuo... Read More


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Published on Thursday, June 26 2014 16:30
By Don Moore and Carol Devenir
As summer is now upon us, Lyons Real Estate brokers say Lyons is experiencing a booming housing market, with people moving in, out, and within Lyons. "The Town's Housing Recovery Task Force is looking at different types of housing to meet the needs and desires of different people," according to Lyons Trustee Dan
Login to read more: "A Better Lifestyle At A Lower Cost"
Purchase A Subscription: "A Better Lifestyle At A Lower Cost"
Published on Thursday, May 29 2014 11:37
The Longmont Public Library, 409 4th Avenue, now offers A Bushel's Worth: An Ecobiography by Lyons author Kayann Short, Ph.D., through their "Books in a Bag Program." This program makes ten copies of a selected book available for book groups. Author information and discussion questions are also provided. Single copies of A Bushel's Worth are also available on the Colorado Authors Shelf and in non-fiction.
Login to read more: Lyons Author Offers Up A Bushel Of Books
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Published on Friday, April 11 2014 10:27
media release
Colorado Department of Agriculture
Each month, the Colorado Department of Agriculture features a different commodity to highlight the variety and quality of products grown, raised or processed in the state. This month, Colorado herbs are
Login to read more: Spring Abounds with Colorado Herbs
Published on Thursday, May 22 2014 17:03
Now that the snow has apparently ceased for the season, Lyons "tomato-grower-extraordinaire" Dave Williams has a wide variety of tomato plant starters available for residents who would like to help support the Lyons Depot Library (currently located at 405-A Main Street). Williams over the years has successfully grown many varieties of tomatoes, and has come up with a list of his favorites that
Login to read more: Plant A Tomato/Support The Library
Published on Thursday, March 20 2014 14:55
By Ron Gosnell
The organizational meeting for the Lyons Lions Club's "Adopt a Tree" flood recovery project (the tree planting will take place April 26) is off and running to a great start, thanks to enthusiastic and caring Lyons citizens.
Login to read more: Adopt a Tree Project News Update


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'Fits into the space we have perfectly'
Duff - Leeds
'Easy to put together and feels solid. The three levels are good - the highest is a really nice height and...'
specialk - Herts
'So pleased with this cot, lovely easy to put up and delivered after placing order 12 hours before, so much...'
Natty - Birmingham
'I bought this for my 4 month old son and he loves it just a nice size lots of room , and it's brilliant...'
Natalie88 - Bolton
'This is a new cot from Kiddicare and wasn't yet on display when we ordered it, but we're pleased with the...'
JJP - London
'This is a great cot, looks nice'
Adds - Lincolnshire
'Very impressed with the cot, great value and size and looks good. Couldn't ask for more'
suze - Gloucester


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In this section
What is private equity?
Long term investment in private companies, where the investor provides capital and becomes a shareholder in the company in return for the money put in. As an asset class, private equity has existed since the 1980s and is now an important feature of most established market economies. It is also playing an increasinly important role in many rapidly developing economies.
How does private equity differ from venture capital?
Industry terminology varies, but it is a widely accepted norm that the term 'private equity' refers to later-stage investments in already established businesses. These later-stage investments are sometimes generalised as 'buyouts'. 'Venture capital' typically refers to earlier-stage investments in companies that require either start-up or expansion capital. Advent International focuses on mid-sized company buyouts of €200 million to €1 billion and does not make venture capital investments.
How does private equity differ from other forms of financing, such as bank debt, hedge funds or becoming publicly listed?
Private equity takes a long-term shareholding in a business with the explicit objective of significantly enhancing its value within a 3-5 year time frame. It also plays an active role in the management and development of the company during that time.
It differs in two main ways from other forms of financing:
Financing terms:
Private equity firms purchase equity or shares in a business, sharing both the risks and rewards over the long term. Because a private equity firm typically invests in a business for 3-5 years, they take a longer-term view on value creation. Large scale operational expenditure is precisely the type of cost which private equity investors routinely commit to when backing a company, enabling the business to achieve clearly defined growth targets.
Debt financing, typically from a bank, is a loan which has to be repaid.
A publicly-listed company raises capital from a public investor base which has a much shorter-term view on financial returns. Public markets like predictability of earnings and are less sympathetic to large-scale operational expenditure which, although in the longer-term interest of the business, might depress short-term earnings. Hedge funds.
A hedge fund is similar to private equity in that it typically raises funds from sophisticated, professional investors. But this is where the similarity ends. Hedge funds are primarily interested in liquidity and therefore have a short-term timeframe on seeking returns from an investment. For this reason, hedge funds generally only invest in publicly-traded companies, typically taking a minority stake. They do not play an active role in the management or development of companies.
Active ownership: Unlike banks, hedge funds or public shareholders, private equity investors play an active role in the management and development of the companies they own. Typical activities include: enabling a growth strategy; professionalising a company; offering on-going support to the management on strategic and policy matters; representing a broader perspective on corporate development; providing management expertise and acting as a sounding board for management ideas; facilitating networking opportunities/industry connections; financing, targeting and assistance with mergers and acquisitions.
Where do private equity houses get their money from to buy companies?
Private equity houses deal almost exclusively with sophisticated, professional investors such as private and public pension funds, insurers, charities, universities, private, high-net-worth family offices and other informed investors.
Investors regard private equity as an asset class from which they can generate a return on their capital. Other asset classes in which investors might typically invest are quoted markets, government bonds.
As a business owner, why should I consider using private equity?
For owners or founder shareholders who have an interest in seeing the continued growth of their business as an independent entity private equity presents a good solution. Many owners are also attracted by the fact that a private equity investor is an experienced, like-minded shareholder who is committed to taking a business to the next level. Many owners also like to consider the future interests of their management team, whose members will have made a significant contribution to the successful development of the business. Private equity firms typically incentivise existing management teams when they acquire a business, enabling them to participate in its continued success.
Does Advent typically take a minority or majority ownership position in companies?
Advent most commonly takes a majority shareholding in a company but will also consider minority shareholdings where we are working with like-minded shareholders.
Does the seller typically retain any ownership in the company after Advent invests?
In most cases, private sellers retain a shareholding in the business. Corporate sellers typically don't.
What happens to the management teams of companies in which Advent invests?
Our philosophy is one of backing management teams. In most cases, the original management team, or core members of the team, will stay with the business. However, given that our portfolio companies are often striving to meet ambitious growth targets, we do sometimes have the requirement for additional, complementary management expertise. This can be introduced in a variety of ways, including executive and non-executive appointments and through the involvement of specialist industry advisers from our Operating Partner programme.
Can the management team invest in the company alongside Advent or, if they already own an equity interest, retain partial ownership?
Yes. It is Advent's philosophy to align management team interests with ours, hence we like to be able to offer equity participation to management teams.
Does Advent use external debt as well as equity to finance its investments?
Yes, we do use third party debt financing as well as equity to finance our investments. This is typical industry practice. However, we take a very prudent approach to the use of debt.
How does the investment decision making process work at Advent?
All stages of the investment decision-making process are conducted in the strictest confidence and with appropriate sensitivity and discretion.
The process begins with the initial screening of an opportunity. In the business plan, we like to see a description of the market opportunity, what differentiates the product or service being offered, the historical and projected financial statements for the business (including capital structure), management qualifications, marketing and sales strategy, and the expected use of financing proceeds. It is very helpful when all this information is in a business plan but it may well be that the business plan is developed in parallel to our discussions.
After the initial review, the next step involves meetings with your company's management, enabling us to get to know each other and discuss the business in greater depth.
The decision to invest is made by a regional investment committee. Having made over 500 investments, we are very experienced at executing transactions quickly and efficiently, and this is always our aim.
What's it like to work with Advent? How much involvement will you have with the business?
We are an involved investor who likes to establish a collaborative partnership with management teams. We will sit on the board of the business and have a close involvement with overseeing strategy. We also play close attention to financial reporting. We do not, however, get involved in the day-to-day operations of the business, which is the core expertise of the management team.
How does Advent help to develop companies?
Advent helps develop companies in multiple ways. Firstly, we commit capital. Secondly, we bring to bear our in-depth sector knowledge and often first-hand experience of working with companies in similar situations. Through our extensive international industry networks we are also able to offer our companies access to market intelligence, industry experts and general contacts that might otherwise be difficult to access. We also offer direct support and advice on activities such as mergers and acquisitions.
What advantages does Advent have over other private equity firms?
Partnership with Advent gives companies not only access with to capital, but the collective experience, resources and netoworks of one of the world's longest established, respected and most international private equity firms.
Depth of sector expertise: Many private equity firms adopt a specialist sector focus, but few have been involved in their sectors for as long as we have (nearly two decades in most cases), nor have such an international perspective on their chosen sectors. Our investments within any particular sector often span four continents. Local market knowledge: Local market knowledge is imperative to helping companies achieve their full growth potential, whether at a domestic, regional or international level. Having an established local presence is at the heart of Advent's philosophy and our office network (each of which has an established team of local nationals) is unrivalled both regionally and globally. International networks: Today, all business is impacted to one degree or another by globalisation. The result is enhanced opportunity, but also increased threats. International best practice is now a necessity for all companies. With our unrivalled combination of international reach and local on-the-ground resources, Advent's global networks provide an invaluable source of support to portfolio companies. Track record: Spanning multiple sectors and geographies, and established over two decades, Advent's track record is the most powerful evidence of how successful we are in helping our portfolio companies to develop. More broadly, we are widely recognised as one of the industry's most influential global private equity investors. This is reinforced by over 20 industry firsts and multiple awards across all the regions in which we invest.
How long does Advent remain an investor in a company?
This is dependent on the development of the company concerned, but our typical investment period is between 3-5 years.
How does Advent exit its investment?
The exit decision is taken in conjunction with the company's management team, board and other shareholders. Which route is chosen is determined by the individual and market circumstance of the company involved. The most common exit routes are through a trade sale or IPO. In some circumstances, the business might be acquired by another private equity firm.
English - Español
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Advent > Global presence > Western Europe > Spain > Frequently asked questions
Copyright © 2002-2013 Advent International Corporation. All rights reserved.


text: The story of celebrated Mexican artists Frida Kahlo and Diego Rivera is often told in terms of a couple deeply at odds, personally and artistically. She was diminutive and frail, a tortured, self-taught artist who left behind a small yet deeply personal body of work. He was large and bombastic, the "great Mexican muralist" whose frescoes and murals of peasant life and historical scenes still adorn public spaces in Mexico and the United States. But a new exhibit at Atlanta's High Museum featuring work by the couple aims to capture their shared passion for politics, Mexico and each other, despite a tumultuous relationship.


text: DEFENSIVE DRIVING: Registration begins July 9 for all ages for a class to take place Saturday, August 10 from 9:30 a.m. to 3:30 p.m. Those who take this course may be eligible for a 10% discount on vehicle liability, personal injury protection and collision insurance premiums for 3 years, and a reduction of 4 points from their driving record. Your check or money order for $28 payable to Empire Safety Council is due at registration. Cash will not be accepted. Late arrivals will not be admitted or fee refunded.


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• Sterling silver open-back cuff bracelet
• Carved rope and swirls design from front to back
• Measures 1-1/4" wide; fits a small to average-sized wrist
• Designed and crafted in America
The awe-inspiring strength and beauty of the Southwest is etched and engraved in the oxidized sterling silver of this cuff bracelet. The intricate patterns of rope and swirl designs echo the classic traditions of tooled leather and the pure artistic nature of the American Southwest. The true beauty of this gorgeous Silver Rodeo bracelet is in its versatility - perfect for a night out as it is for the office. Wear it with the matching Silver Rodeo items for a stunning ensemble look.
Learn more about our jewelry
The classic tradition of tooled leather Western saddles enters a new frontier when interpreted in bold sterling silver and carved mother-of-pearl. A tribute to the individuality and spirit of the American woman, these designs exude both strength and beauty.
Like all fine jewelry, Carolyn Pollack Sterling Silver Jewelry should be handled carefully. Store jewelry in a plastic bag, dry and wrapped in tissue paper, when not being worn or displayed. Clean sterling silver with a silver polishing cloth when necessary, but never subject to chlorine, silver dips, chemical solutions or ultrasonic cleaners, as these substances can cause the genuine gemstones to discolor. Never wear jewelry in a swimming pool.


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Neoseeker : DragonSlayer45 : Collections : Star Ocean: The Last Hope International
Seems like there's no activity started yet! Why not make the first one?
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Community feeds
- "what is this game about? im new to this game! StarOceanTheLastHopeInternational PS3"NuKe77 Apr 25, 13 11:56am
- "a massive and huge rpg witch i really loved playing StarOceanTheLastHope X360"nasty nappa Aug 02, 11 2:20am
- "Completed everything, aside from the bonus dungeon with Ethereal Queen in it. StarOceanTheLastHope X360"Zecv Aug 17, 10 8:34pm
- "A very good game will probably start working on this game again soon to come closer to beating it. StarOceanTheLastHope X360"Mario133 Jul 18, 10 6:54pm
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Latest forum messages
- How are the battles meant to be played???
Reply by Caldius, posted on Jun 03, 13
- Compared to Star Ocean: Till the End of Time
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- Where can i find Ethreal Queen? Please help..
Reply by , posted on Jun 27, 11
- End Game? help?
Reply by , posted on May 11, 11
- What characters are you going to use?
Reply by , posted on Apr 24, 11


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Organic 100% Whole Grain
Organic 60% Whole Grain
Organic Golden Amber Durum
Imported Traditional
Use keywords to find the product you are looking for.Advanced Search
Small sea shells or conchigliette colored red beet, green spinach, orange carrot/annatto, and golden grain. All organically grown. Colors brighten when cooked. 60% whole grain durum and 40% golden amber durum semolina. Crafted at the Eden Organic Pasta Company on vintage Italian equipment with brass dies and slow air drying. Delightful flavor and texture, and an excellent source of riboflavin B2 with 45% of the recommended daily value (DV) per serving. A good source of healthy fiber, protein, iron, thiamin B1, niacin B3, magnesium, and zinc. These small shells are lovely in salads and soups. Packaged in a reclosable, recycled and recyclable box with a tasty recipe and its photo on the back.
* See Detail Description for qualified FDA Health Claims
Detailed Description


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Hi,Firstly, I think the iPad app is brilliant. Well done, it was worth the wait.I would just like to ask, well there be an option to send tasks to your contacts like the website allows? It seems to do everything else but this. Regards,James
Posted at 11:08am on May 25, 2011
Glad you're liking the iPad app!We don't currently have any announcements about the "Send" feature within the app. You may want to vote for this feature in our Ideas forum to show your support. If it's not already available for voting, feel free to suggest it so other users can vote on it.
Posted 3 years ago


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The Department of Neurosurgery, established in 1914, is at the forefront of clinical care, education and scientific research in neurosurgery. Our neurosurgeons are internationally renowned for their expertise in skull-base surgery, cerebrovascular disease, pituitary disorders, acoustic tumors, deep brain stimulation, spinal reconstruction, epilepsy, radiosurgery, among other specialty areas. The close interaction of our research teams with our clinical teams allows us to rapidly translate research findings into new therapies and better approaches to patient care. Learn more
ABC News reports on a Mount Sinai patient who underwent deep brain stimulation (DBS) to treat his Tourette's syndrome. Read more about Andrew's story
Joshua B. Bederson, MD, is Professor and Chair of the Department of Neurosurgery. Dr. Bederson has also served as Chair of the American Association of Neurological Surgeons/Congress of Neurological Surgeons Cerebrovascular Section. Read More
Tel: 212-241-2377
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Box 1136
New York, NY 10029