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Rafts, Cats, IK's & Frames
This is the way our earliest ancestors explored the wild reaches of the earth. Well……almost. They used boats of every description to access the inaccessible. We can show you how to do it 21st Century style. First, tell us what type of trip you are planning. A 13 or 14 foot raft will take your spouse and 2 kids on day trips. For family expeditions, you should consider a 15 foot or larger raft. A cataraft can be your river sports car: fun and forgiving. Whatever your needs are, we know how it works. Let's talk about it.


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** Emails from banks with whom you have no accounts.
** Emails asking for personal information to be submitted by clicking on a link.
** Attachments and attachments with ZIP files; the latter can execute hostile programs when opened.
** Suspicious salutations such as, "Hello, dear."
** Beware similar emails from brokerages and tax-preparation firms.
** Don't publicly post any information you might use as a password, such as your mother's maiden name or your favorite pet's name.
Source: Christine Frietchen, editor in chief, Consumersearch.com
Article Extras
Updated: May 15, 2012 8:04AM
Chicago's tech community is helping develop solutions to protect online and mobile banking customers from hackers, phishers, cyberthieves, QR code fraudsters and a seemingly endless supply of criminals looking to steal people's identities.
The problem is so big, some experts believe 39 percent of all desktop computers are infected by malicious software, or malware, aimed at taking over people's bank account information. The problems make headlines daily: A security hack into a third-party processor of major debit and credit cards, unveiled March 30, may have put 1.5 million cardholders at risk, and in late March, Microsoft's Digital Crimes Unit confiscated several computer servers involved in infecting computers with the ZeuS malware, which steals personal information and log-in details.
Authentify, a Chicago-based software company with 27 employees that will grow by one-third by year's end, has introduced a free app that people activate on their computers and smartphones to link to their online bank accounts.
The service, called 2CHK and pronounced "two check," allows bank customers who enroll to review their transaction details in real time via voice or text message.
The 2CHK service is the latest version of Authentify's "out-of-band" innovation, which takes a customer off of the Internet to review his or her online banking transactions. The solution protects against "man-in-the-browser" attacks in which bad guys hijack a person's browser and make fraudulent transactions surreptitiously. Newly issued federal bank guidelines that call for stronger online security cite out-of-band technology as an effective countermeasure against online banking fraud.
"Over time, you'll see banks looking at what their customers are doing online to see whether they are staying in character based on their transaction habits and history," said Peter Tapling, CEO and president who co-founded Authentify 14 years ago.
Authentify ranked No. 1,729 on Inc magazine's list of the 5,000 fastest-growing companies in 2011 with three-year sales growth of 155 percent and 2011 revenues of $9.8 million. Its customers include five of the world's top 10 banks, three of the five largest e-commerce websites and two of the four largest insurance companies in North America.
The company is hiring software code developers, sales and marketing representatives and customer service representatives.
Several local banks, including Harris Bank, Private Bank and Bank of America, use a complementary service from Trusteer, a Boston-based firm that lets bank customers download a free app to provide an additional security layer on top of their computer anti-virus software.
Trusteer, with 140 employees nationwide, including "a handful" in Chicago, lets banks offer the download to anyone, regardless of whether the person is a bank customer, and helps protect people while they shop or bank online.
Trusteer President Rakesh Loonkar said the company expects to double its workforce by year end, hiring salespeople, marketing representatives and software engineers, because of the increasing need for the security solution.
Tina Hauri, a risk management professional who lives in the north suburbs, said she clicks on the extra information that Trusteer offers at Bank of America's website, such as whether Trusteer has blocked access to a suspicious website cookie or when it has validated a website address.
"It's another layer of protection on top of firewalls and anti-virus software," Hauri said.
Keith Gottschalk, chief operating officer at Old Second National Bank with 28 branches in the south and west suburbs, said the bank plans to give its customers an alternative solution — a secure, portable USB device that provides "secure tunnel" protection. The device plugs into the computer.
Old Second uses a product called Trusted Access from IronKey, Inc., a Sunnyvale, Calif., company. It isolates online banking activity from the rest of the computer, so even if the computer is infected, the online banking session remains private and secure.
The Aurora-based bank is also experimenting with a fingerprinting identity-verification system for people who cash checks, and closely follows customers' habits when writing checks, using debit cards and doing on-line and mobile banking.
"The overall fraudulent activity is up 500 percent from five years ago. We employ a security and fraud group who focuses on monitoring for everything," Gottschalk said.
People also must assume responsibility, especially as mobile banking becomes the "green field" of fraudster activity, said Jacob Jegher, senior analyst at Celent who specializes in fraud and digital banking.
A digital forensics study by viaForensics showed 25 percent of mobile banking apps provided inadequate security.
"We're in an environment where people can't play fully dumb — if you do something stupid online, it's partially your own fault," Jegher said.
Yet banks must improve their efforts to educate people.
One bank that flubbed is HSBC, which infuriated some of its online banking customers when it offered credit-card-sized security keys that customers found annoying and didn't want to have to carry in their wallets, according to Jegher and media reports.
Michelle Perry, a customer service representative who lives in Bolingbrook, had to complain to the Better Business Bureau when her former bank failed to recognize a deposit she had made and instead charged her a $35 late fee for failing to cover two pending charges.
"I checked the bank's automated system to make sure the deposit was credited," said Perry, a 32-year-old mother of two children. "It caused so much stress. That $35 would have almost paid for a full tank of gas."
Perry switched banks and got the penalty refunded.
Her experience shows how serious it is for banks to get smarter about making security easy to use and earning trust in the process, Jegher said.

subset: commoncrawl


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Orlando Airport Suncoast Gas station
Posted by
ORLANDO, FLORIDA -- Recently rented and returned a car to Orlando airport after a trip to Disney. Stopped at local Suncoast gas station on Semoran Blvd to fill gas tank before return and was horrified to discover that gas was $4.59 a gallon!! Other stations in Orlando were charging $2.70 a gallon!! How unfortunate that the city of Orlando has chosen to allow tourist (who drive their economy)last memory of their vacation be a blatant ripoff by a local merchant!!
Shame on Suncoast and the city of Orlando for allowing human greed to soil their image and the experience of travelers to the area!!
BTW it would have been less expensive to return the car empty and pay the penalty fee of $4.02 a gallon that the rental car company imposes.
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Anonymous on 01/14/2010:
I find airports, anywhere, charge more for gas than any other gas stations in any particular city.
goduke on 01/14/2010:
Anytime you see airport and gasoline station in a complaint title, you know exactly what it is!
Unfortunately, the city of Orlando really can't do much to stop this business from pricing gas as they see fit. I've never actually seen the layout near the airport, though, so I wonder if there are other stations who have cheaper gas in the same proximity to the airport, or is this outfit kind of the lone ranger?
Anonymous on 01/14/2010:
bearkakitten, I agree gas stations around airports tend to charge more but it's usually just a bit more not $1.89 more.
This has to be the most complained about gas station in the United States. I feel for the OP but in the end I'm a firm believer in charging whatever the market will bear. The guy has a primo spot right across from the rental return and taking full advantage. I'd be lying if I said I wouldn't do the same.
Anonymous on 01/14/2010:
GD, ever heard of supply and demand?
Why would a neighboring station miss out on the profits if the tourist will pay the higher prices?
This is a common practice everywhere.
Anonymous on 01/14/2010:
agreed. The op neglected to check the price of the gasoline before pumping. If it was illegal, it would have been stopped by now. I would have made an effort to drive to the next available gas station to save myself the 15-20 dollars extra.
goduke on 01/14/2010:
I seem to recall supply and demand coming up in a class I had to take in college. I probably had a hangover through most of it.
What does supply and demand have to do with my question of whether there's another gas station in the proximity? I've never been to the Orlando airport. It's a legitimate question.
Nohandle on 01/14/2010:
Godduke your are correct: What does supply and demand have to do with my question of whether there's another gas station in the proximity? If memory serves from complaints in the past, individuals would see hugh signs at other stations posting the prices and unfortunately assumed that particular station offered near the same price. From prior postings I learned if I was traveling and no price was listed outside, I should look at the price on the pump first.
Ytropious on 01/14/2010:
I understand the OP wants a full tank, but you could have brought along a little gas can (cheaper than or equal to one gallon of expensive gas) and filled up at one farther away then topped off when you got to the rental place. The guy has a great spot. It's no different then movie theaters or amusement parks gouging on refreshments. They do it because they can. That's how supply and demand goes.
Anonymous on 01/14/2010:
GD, it is a legit question.
Perhaps the location and less competition in the area plays a bigger part.
Anonymous on 01/14/2010:
Ytropious, are you serious?
PepperElf on 01/14/2010:
you should have either...
1) looked up the prices online - there's a ton of sites that have have daily updates on gas prices all over the states
2) Driven to the military base - I think there's still one in orlando. usually any gas station right outside of a base will have the cheapest rates because they're priced to compete with the base's rates.
Anonymous on 01/14/2010:
And the third option is to drive around with a gas can until you find the cheapest gas.
Ytropious on 01/14/2010:
OP already pointed out they saw cheaper gas outside this station. There would be no search. I fail to see how my idea wouldn't work. Yes it sucks that this station chooses to gouge based on location but if people choose to pay it then he's going to continue being in business. If the rental place absolutely requires a full tank, then unless you pay this guys outragious prices then you better have a gas can.
GenuineNerd on 01/14/2010:
At least at Cleveland Hopkins, you have three gas stations a mile south of the airport (in Berea) that are always in a gas war...gas was $2.61 tonight. The other close gas station to that airport is a Speedway on Brookpark Road that was $2.69. I assume that at other airports, even Orlando's, there are gas stations within a mile or so that are a lot cheaper than the on-airport gas station. Suncoast Energys is a rip off joint that victimizes travelers coming home from their Disney World vacations.
GenuineNerd on 01/14/2010:
noandyes (01/14/2010)
Rate user >
And the third option is to drive around with a gas can until you find the cheapest gas.
Only thing is, you'll need to leave the gas can with the car at the rental agency...you can't take the gas can on the plane with you, for obvious reasons!!!
Anonymous on 01/14/2010:
Sorry but my last comment reflected the suggestion from another one of you fools, not me. (Can't understand sarcasm?)
PepperElf on 01/15/2010:
how is my suggestion foolish?
both are valid
1) there's plenty of web pages available that state exactly what each gas station in a given area is charging
2) have you ever seen the gas prices right outside a military base? the gas station right outside of little creek was very cheap. granted the gas on base was even cheaper, but civilians can't get to that gas station
Anonymous on 01/15/2010:
And yet, that $10 burger inside the airport is perfectly acceptable.
trp2hevn on 01/15/2010:
LOL @ LadyScot- that is so true.
There is a gas station a little further down the road that has "normal price" gas. However, you can't really see it from the Suncoast Gas Station, so one wouldn't really know how much farther away it is (maybe like a mile). These people get away with this because they don't have a sign out by the road with the prices of the gas posted. You have to drive up to the pump and read the price (BEFORE YOU PUMP THE GAS). So many people just assume that they are paying the "normal price", and then get mad when they see that they have made a mistake and it's too late.
Anonymous on 01/15/2010:
When you return a rental car you don't have to fill up within half mile of the rental car return. You can fill up 10 or 15 miles away and the car will still be considered full. I do that all the time.
PepperElf, Yours is the best suggestion by far. It's always wise to have some idea where you're going to fill up that rental car beforehand.
Anonymous on 01/15/2010:
Hey, its the way of the world. I for one would not have pumped there. I would have used my GPS (My own, since I wouldn't pay the 12 dollars per day to rent theirs) and looked up the next closest gas station and filled there. I hardly think you would have to bring a gas can with you, that's just silly. If there is a gas station a few miles down the road, if you fill it to the top, I hardly doubt the gas indicater on the car is going to show any noticeable change from driving that little bit to the rental agency.
redmx3racer on 01/15/2010:
You can also rent a GPS unit from most places now with your car. You can use it to find all the gas stations in the area. Of course, then you are adding $10-15 a day to the cost of the rental for the GPS....but the GPS comes in handy for many other uses too. Who wants to look a map or "drive around until you find it" anymore? Well-I do sometimes-but not when on a business trip or when on a time constraint! Most gas stations near airports/on airport access roads are more expensive.
Ripped off by suncoast Orlando on 03/10/2014:
Let the marketplace rule
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Gas price gouging near the airport
Posted by
ORLANDO, FLORIDA -- I am an Osceola County resident and was going to see my mom for Christmas. She lives near the airport. I had over a quarter tank of gas but decided to fill it up. I stopped by the Suncoast gas station by Cracker Barrel near the airport. I didn't see any price signs but the price has never varied more than a few cents from one station to the next, so I started pumping. After only a couple of minutes, I looked up and the cost was a ridiculous, whopping $41.00 for 8 gallons of gas. I stopped pumping and thought for sure the pump must be broken because it said the price was $4.59 per gallon for regular. I walked over to another pump to make sure and found, to my horror, the pump was not broken and that was actually the price for a gallon of gas. I felt robbed, totally robbed. I got to moms and it seemed everyone in my family knew about this guy's price gouging - it's been going on for quite some time now and apparently, there's nothing legally that can be done so the word has to get out that the public is being gouged. Tell everyone you know and have them tell everyone they know.
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Anonymous on 12/25/2009:
Was this by Orlando's airport? It seems that to qualify as bringing back a car with a full tank of gas you can only use certain stations that are very close to the airport. This makes the gas station owner realize that he is sitting on a gold mine. Also, I wouldn't be surprised if the car rental places have an agreement with this gas station. Unfortunately, supply and forced demand rules.
Anonymous on 12/25/2009:
AlleyS, That is not how this station operates. They don't advertise their price per gallon.
madconsumer on 12/25/2009:
it is law the price per gallon is displayed.
Anonymous on 12/25/2009:
The price per gallon is displayed on the pump. You should always check the price before you start pumping. With that said, if they don't have a sign out front that displays the prices per gallon for each grade, that is shady!
Anonymous on 12/25/2009:
Ditto with everyone else. I mean 4.59 a gallon is ridiculous, but its always wise to check the price before you pump. Seem like it would have been worth the drive to another gas station to fill up. As the others stated, youre near the airport and gas stations can charge whatever they want.
Hugh_Jorgen on 12/25/2009:
This station has been in the news for the last two years at least. He is about the only gas stop near the rental car return at Orlando's airport and has a virtual monopoly. I'm sure if it was in violation of any local laws they would have stopped him by now.
Anonymous on 12/25/2009:
That's stupid....If anyone had half brains, they would fill the car up somewhere else before returning the car....worse case, fill it up as much as you can, and if you HAD to, pump whatever gas you used driving to the airport at that station before returning.
Anonymous on 12/26/2009:
Tenn, the rental companies want to see the receipt for the gas and they want it to be a certain distance from the airport (address on receipt). Otherwise, your advice would be valid.
PepperElf on 12/26/2009:
I always check before I buy my gas.
Also if you go online, there are hundreds of web pages that give daily notices of what the gas stations charge, so you can look up the cheapest one where you are and go there.
Of course the last time I rented a car, it was just because my own car was being repaired, so I knew the area really well and knew where the cheap gas was - and of course the gas station was within 5 miles of the rental place.
zedcon on 12/27/2009:
Of course, I take personal responsibility for assuming the price would be in line with other stations. There's no sign posted and I had to cup my hand to even read the instructions on the pump. Another distraction to keep from reading the price per gallon. Each and every person that pulled in later that afternoon and had begun to pump was in the same boat. They had no idea they would be paying double the price for a gallon of gas. The owner counts on idiots like me - we're making him rich - but that certainly doesn't make it right, does it?
Skye on 12/27/2009:
That's a huge ripoff.
Anonymous on 12/27/2009:
Being expensive is not price gouging. price gouging is when you have something that is in short supply and price it way above the average or reasonable price.
Not reading the pump is all on you. Funny how the price of gas at an airport location is a complaint but a $10 burger and a $5 soda inside one is not.
Nohandle on 12/27/2009:
If memory serves you aren't the first member who has complained about this particular station and the price of gasoline. I honestly think many among us have been fine tuned to top up the tank before returning it to the rental place at the airport since their prices are so high. Even though you didn't have a rental car, if in a different area I check the price before adding gas unless clearly posted on a big sign out front. Before the warning from other members I honestly would have thought all prices were about the same within a particular area. I learned that lesson from other members who found out the hard way.
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Price Gouging near Rental Car Agencies
Posted by
ORLANDO, FLORIDA -- Most Rental car agencies expect you to return the car as you received it - with a full tank of gas. I stopped at the Suncoast Gas Station on Semoran Blvd. which is very close both to the airport and several Rental Car Agencies. I could not believe that Suncoast was charging $4.59 a gallon! I don't think I have ever witness this kind of blatant greed. I would think that the state of Florida would have something to say about this as they base so much of their economy on tourism. What a terrible message to send to those visiting Florida and what a terrible message about simple human greed!
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sunshine619 on 02/28/2008:
Yikes! That is about a dollar higher than even the highest place out here. Its obvious they are taking advantage of their geographical situation, knowing people need to fill up to return the car, they can charge what they want. I mean...if you really needed say, a tampon (for lack of a better example) if someone was charging 10 bucks for one, you'd buy it. I do think its crappy that they take advantage this way.
MSCANTBEWRONG on 02/28/2008:
When I was traveling through FL during Christmas, I noticed major differences in gas prices from one block to the next. The highest I saw was 4.99/gal...What a rip off!!
Anonymous on 02/28/2008:
It's not just Florida, that goes on everywhere. Ever price a Big Mac at an airport?
Hugh_Jorgen on 02/28/2008:
This place has been written up many times - it's very convenient to the airport and if you want convenience you will pay these folks dearly for it. There are many other stations five or ten minutes away, but people still frequent this place.
CaptainSpaulding on 02/28/2008:
zzrokk: I know exactly what you're saying about Airport price gouging!
I was at JFK Airport in New York last Thursday, and I went looking to buy a can of Coke. The "Hudson News" stand, just before the security check point at Terminal 4, wanted $2.75 (including the sales tax and the 5 cent bottle deposit) for a 20 oz. bottle of Coke!
I passed on this colossal rip-off and just waited to board the plane where I received a free 12 oz. can of Coke!
Anonymous on 02/28/2008:
Poodle, it really isn't just Florida and the State's don't care either why you ask? Because the Fed's, State's and Local government in truth make more money on the gas taxes then the gas stations and/or the oil companies.
Why would they care about you or me?
JCE22 on 06/03/2008:
Funny you should mention this, I also got hosed by this "Suncoast Energies" crook, so I wrote the Mayor of Orange County, FL who is different from the Mayor of Orlando, and he basically told me in a reply email that I could file a complaint with the state myself, but that they weren't interested in filing a complaint themselves. I explained to him that he was supposed to be the Mayor, and was this the kind of impression he wanted to leave in people's minds as they leave Orlando, shortly after returning their rental car???? Keep in mind this place has absolutely NO sign anywhere, saying what they charge for gas, and they're the only gas station around the 3 bussiest rental car return places right next to the airport. Not only that, there are numerous hotel's in the area, Wendy's is right next door in the same bldg, so you automatically think it's a legitimate business. It's clearly a scam to rip off people, and clearly the Orange County Govt is completely aware and obviously doesn't care. It's funny, I have posted my opinion and the conversation I had with the so called mayor in various forum's all over the place as well, and they've been removed within a few minutes. So more than one person is being paid off here, at the expense of the average person, that's for sure.
JCE22 on 06/03/2008:
By the way, yesterday on 6/2/08 they were 5.19 cents a gallon for Regular/Unleaded, and the following week on a Thursday thyey were at $5.24 a gallon. The higheset gasoline anywhere in the entire country right now is California, and that was $5.60 on 6/1/08. People please be aware!
mabaustx on 07/07/2008:
I just got ripped off by this same gas station this morning. I was in a hurry to get to the airport at 5:30 am and paid $5.499 per gallon at this station (average price in the area is $4.199). What is the most deceptive and trapping is that this station does not have their price advertised on a large sign like most stations. Very sneaky indeed! I will be writing a complaint to the State of Florida!
The station is Suncoast Energy, 5928 Butler National, Orlando, FL 32822. Avoid this station and beware of all stations that don't post their prices. I learned my lesson!
donut44 on 08/05/2008:
Well, I got hosed for a while as well at this station. Didn't realize it till I looked down and noticed I was at 10 dollars so quickly. Of course, since there is no sign, who would have thought. Have no fear, there is a nice warm spot for these guys in you know where. Speaking of these guys, they are Charles Letchworth and Raymond Pannone.
skiing on 02/11/2011:
I was warned about that gas station there are acutally two right across the street from each other same price. There are several gas stations within two miles of those stations that are reasonibly priced for the area. I gas up at one of them every week returning a rental car and never have any issues with being charged for not a full tank by the car company.
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Price Gouging in Orlando
Posted by
OLANDO, FLORIDA -- The Suncoast Station at 5928 Butler Ave. Orlando, FL is charging almost twice as much for gas as the other stations in the city not next to the airport. As an out-of-state traveller this reflects badly on the city, the state, and the company that franchises this location.
It's one thing to charge a premium for refueling, it's another to grossly overcharge.
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Anonymous on 07/13/2009:
When rental car companies make it mandatory to fuel closest to their location and provide a receipt it makes it possible for the gas station to charge what they want.
madconsumer on 07/13/2009:
file a complaint with your state. a simple search will yield you the correct website.
tnchuck100 on 07/13/2009:
Filing a complaint with the state will accomplish nothing. This particular station has been charging exorbitant amounts for some time. You are not the first to complain here about them.
As far as "gouging" is concerned the state only steps in when prices jump as the result of an emergency. Such as tripling the price of plywood when a hurricane is imminent.
jktshff1 on 07/13/2009:
A business can charge as much as they want for a particular product, the exception being in times of a declared "emergency". Then it's gouging. Let the buyer beware.
timjb31 on 10/13/2009:
I was going to report this to the Florida State's Attorney, but apparently they are operating within the law. Perhaps a new law/regualtion is needed! Maybe one requiring them to post a sign out by the roadway (like all other gas stations) showing their prices. No one would stop. I figured when I pulled inthe price might be 20-30 cents more per gallon because it is close to the airport, but I didn't realize the actual price untilI was almost done pumping my gas. $35 for 7+ gallons! Highway robbery!
After I got into a heated argument with the clerk, her husband came after me in the parking lot threatening physical harm. Unbeleiveable!
I don't live there, ut the locals should all be out there picketing and protesting. It creates a bad image for their city!
timjb31 on 10/13/2009:
I should have called 911!
Slimjim on 10/13/2009:
A high priced gas station makes a whole city look bad?? I'm thinking no. I've learned years and years ago when a gas station doesn't have the prices posted anywhere but on the pumps, there is a good reason. Still, the price was there on the pump by law. It simply comes down to you didn't check before pumping. A mistake a lot have made, usually just once.
Anonymous on 10/13/2009:
"It creates a bad image for their city"
I don't see how.
There isn't any place on this planet that doesn't have a gas station or two that are more expensive than others.
You just have to pay more attention before you start pumping your gas.
"After I got into a heated argument with the clerk"
Why would you get ticked off at the clerk? The clerk didn't make the prices. The clerk just works there...paycheck.
It's your own fault for not paying attention; whether it be posted for people coming off the highway to see or at the pump... it was still listed.
JR in Orlando on 10/13/2009:
We thank you for the extra money you left behind. It helps the local economy a lot. When on vacation, the motto is "protect yourself at all times." If you fail to read, or determine the price before getting the gas, you will pay more.
PepperElf on 10/13/2009:
It's from the Unwritten Rules of Common Sense for Gas Stations.
Gas stations that are near areas of great need (the throughway or an airport) will charge more.
Another unwritten rule is, "You'll get cheaper gas if you go to a gas station that's right outside a military base". Mainly because the gas station has to compete with the gas station on the base, which is almost always the cheapest in the area.
As for a pricy gas station making an entire city look bad? Perhaps you should check out the prices in your own home city, especially the ones right outside the airport etc.
I'm sure those are making your city look just as bad.
timjb31 on 10/13/2009:
Everyoen expects to pay a premium for convenience, being the closest or in the case) only gas station with 5 miles of the airport. But we don't expect to be roobed blind, being charged double the going rate. It is unethical. I bet if they put up a sign by the road like all other gas staions in the world, not one person would stop there for gas. I should have just turned the car in half-full and paid the car rental company the premium, which probably would have been less (they USED to be the bad guys)that these bloodsuckers!
JohnR998 on 03/22/2010:
Places like this are the down-side of a free society. I don't like what they're doing one bit, but I don't want to see the government making up new rules just to deal with one or two operators.
Anyway, the good news is that a new Shell station is going up right across the road. Hopefully that'll take enough wind out of their sales that they drop their prices or close up shop.
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Got Burned By This Place Too
Posted by
FLORIDA -- I got burned today as well. Checked out of the hotel near the airport and looked for a nearby station to fill up. I did not notice that they DO NOT post a price to be read as you drive by. When I ran my credit card at the pump, I did see the 3.99 price for regular. I thought it had to be a mistake. I took about 8 gallons or so, then went inside to ask what their posted price really was. The counter attendant informed me that since they were "within the airport boundary" the price was indeed 3.99.
I guess it is buyer beware, but I really didn't have time to look for another station.
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BokiBean on 04/05/2009:
Soaring Consumer on 04/05/2009:
What ripoff artists... and they keep taking advantage of people like this, and nobody ever tries to stops them...
I saw a news story about this on the local news about 3 years ago. They still haven't changed. It is really appalling.
Anonymous on 04/05/2009:
I thought gas stations were supposed to have price signs out front? Maybe not and if the pump says $3.99 and that's what you were charged... then they technically didn't do anything wrong. Doesn't make the pill any easier to swallow and I am sure they only do this because they know they can get away with it. NOT a good way to do business.
GenuineNerd on 04/05/2009:
This gas station, which is right by the Orlando airport, has a monopoly on gas retailing there, thus the high price. They pretty much take advantage of those who are vacationers who are returning rental cars; however, the gas station price might still be cheaper than what a car rental company would charge you if you returned a car with an empty tank. Orlando gets a lot of tourism thanks to Disney and the other theme parks there. Smart travelers would seek out the closest off-site gas stations before falling into this trap.
AutomaticBlueWater on 04/06/2009:
Every station within a mile of every airport in the United States jacks up their prices because they know people will buy fuel from them. If you are dumb enough to buy from them that is your own fault. I bet the owner of the station is rich.
Anonymous on 04/06/2009:
Have you ever noticed that prices in 24hr places are always higher? They play on people's emergency needs, like three dollars more for a bottle of aspirin? It sucks, but that's the way it goes. The location factor with gas stations works the same way. The ones right off the highway are most always more expensive.
tnchuck100 on 04/06/2009:
Could it be this station is owned by BofA?
Anonymous on 04/06/2009:
If it was BoA owned, the OP would have been charged for pulling in, for placing a credit card in the slot, for clanking the gas nozzle against his car too loudly, and for pumping the gas too slowly. They get their pound of flesh even if their customers are playing by the rules. LOL. Oh, BoA would have also charged for the receipt.
BokiBean on 04/06/2009:
Anonymous on 04/06/2009:
Didn't someone post a similar complaint a few weeks back?
jktshff1 on 04/06/2009:
little, it's and ongoing thing, especially around the Orlando, FL airport.
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Price Gouging - Gas Prices Way Too High
Posted by
ORLANDO, FLORIDA -- Stopped to fill up today (Feb. 28, 2009) and they were charging $3.99 a gallon for regular gas while every other station in town is around $1.99 a gallon for regular. How they can get away with this is beyond me.
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BokiBean on 03/01/2009:
Welcome to Disneyland!
jktshff1 on 03/01/2009:
This had to be a station close to the airport, or a rental return place.
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Price Gouging
Posted by
$5.49 per gallon for regular, while prices in Orlando are $3.96 for regular. I needed to return the rental car and had to catch my plane on time. They had me over a barrel. I'd say that is price gouging!
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Hugh_Jorgen on 07/09/2008:
Convenience has a price. Apparently in Orlando it's $5.49 per gallon.
Anonymous on 07/09/2008:
This Suncoast station has a lot of complaints on M3C's and all over the Internet. The only way to get them to stop ripping people off would be for people to stop paying them $5.49 per gallon for regular and gas up someplace else. Or like Hugh says pay $5.49 for the convenience.
BobJohn on 07/09/2008:
Fill up the day before, then top off at $5.49/gallon for a gallon or two.
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Price Gouging
Posted by
ORLANDO, FLORIDA -- Don't be fooled by the location of this gas station - right in front of Hertz rental car return at Butler Nat'l drive, Orlando airport. While street price of regular gas at below 2.899/gal. This place not only did not post price but charge 4.499/gal.
It's not just price gouging but a fraud and shall be put in Hall of Shame. Same to Orlando BBB who still listed this company's practice as normal.
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FoggyOne on 02/18/2008:
Fill it up in town and then put in 1/2 gallon there, then you return the tank full and you don't feel so ripped off. It does seem like a deep gouge though. I've never seen anything like that when I fill my tank before returning a vehicle, even near a rental agency.
GothicSmurf on 02/18/2008:
Most gas stations will hike up the prices right by the airports and rental places. Max profit and people coming into town to rent a car won't blink an eye at the inflated gas charges on the rental agreement.
chrish on 02/26/2008:
We made the same mistake on 2/23/08, $ $4.499 per gallon. This business needs to be shut down. How can the state of FL which relies heavly on tourisum allow this kind of highway robbery. I am going to post this in as many places as I can, so someone else is not ripped off.
Donaldew3 on 05/03/2008:
I was visiting Orlando on 4/13/08 and also fell prey to this Gas Station. I paid $4.799 per gallon when the average was $3.39 in the area. It was 4am and when I glanced at it I thought it was $3.79 so I thought .40 is bad but oh well and then it sunk in that it was $4.79 and I stopped. Based on the large number of complaints it has been going on forever and they don't care.
Buyer beware.
Trudie on 09/29/2008:
I stopped in at the SUN COAST gas station and they are now chrging $5.69 for unleaded regular gas. They are taking advantage of our visitors coming to and from Orlando Inter Airport. They are not posting their prices on a bill board either. This is highway robbery and they are getting away with it. You can travel less than a mile up the road and buy gas at the 7-11 and pay $3.68. They should be stopped
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Felipe Massa feels he has proved that he has the pace to keep his Ferrari seat, but concedes he needs the results to go his way.
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Posted by
Added a new line of service to our existing account on Dec 6, 2010. Once we received the phone it did not work properly. Contacted WIREFLY and made arrangements to exchange phone for another style. After waiting over 3 weeks for the replacement phone, WIREFLY contacted me to say the replacement phone was no longer available. We were forced to go back with the original style of phone. Once we received this phone we began using it HOWEVER after two weeks we continued to have issues with the phone. We finally brought the phone in to our local AT&T store and had them check the phone. We were told by AT&T that the phone was defective. AT&T contacted WIREFLY while we sat in the store and WIREFLY told AT&T they would honor our warranty because we had received the new phone 31 days prior. They would waive the one (1) day overage. I was given the warranty number for WIREFLY and contacted them once I returned home.
Upon contacting WIREFLY, I had to speak with a foreigner who was unble to speak very good English or I learned later, could not understand English either. When you call in with a problem you are asked to give the account holders phone number, name, etc. This I did, THEN I had to give the phone number I was calling about....HERE IS WHERE THE PROBLEM BEGINS.
After a lengthy discussion, WIREFLY finally agreed to replace my DEFECTIVE phone without charging me a $250 deposit normally charged while waiting for their defective phone (I was used to SPRINT that would send me my replacement phone in a box with the return authorization info at no charge).
Upon the receipt of my replacement phone, I noticed Wirefly had the account holders phone number at the top of the paperwork. When I opened the box I found that WIREFLY had replaced the DEFECTIVE phone with a different phone. They sent me a replacement phone for our most recent order on a different line which was the account holder.
After going through the conversation of charging me $250, I immediately contacted WIREFLY to let them know that, although I like the replacement phone they sent me, I wanted to make sure that when I sent back my DEFECTIVE phone, they were not going to charge me since they sent me a different phone.
WELL.......HERE IS WHERE THE NIGHTMARE BEGINS! I should have never called and been honest. When I called to report the situation, the person I spoke to at WIREFLY began telling me that I BETTER SEND THAT PHONE BACK or they were going to charge me $250 and my phone was OUT OF WARRANTY and they WERE NOT GOING TO DO ANYTHING ABOUT IT! I was shocked! I tried to explain everything but was told that....the first time I had to return my phone in December, while the FIRST replacement phone was on BACKORDER...my warranty EXPIRED! I asked him again....YES! MY WARRANTY ON MY BRAND NEW PHONE EXPIRED WHILE WIREFLY HAD MY PHONE ON BACKORDER! This was completely different information from the information given to ATT!
After being on the phone for OVER an hour, our conversation ended with a threat that I return the phone that WIREFLY SENT BY MISTAKE or they would charge my charge card $250+.
Over the weekend when I had time to find websites that allowed customer feedback, I placed the comments you have just read. IT DOESN'T STOP HERE....IT GETS WORSE!
On Tuesday, we received 4 phone calls from THE OFFICE OF THE PRESIDENT...ha ha ha ha....Jonathan Thomas. When I finally had time to return the call, I spoke to a very nice young lady. Obviously she needs to find other employment because she does not fit in with the other contacts I have spoke with at WIREFLY. The nice customer service representative referred to the negative feedback I had left on a particular site and stated that they would like to try to resolve the issue. I explained the situation and she caught on to what had happened rather quickly in comparison to the others.
At the end of the conversation, she stated that she would get approval the next day to send out the replacement phone (the one we had received by mistake because we really liked it and we did not want the other kind because we had already tried two of the same style and both were defective). She said that she would call me back the following day to confirm the shipment.
At this point, I was very impressed that Wirefly really did care about their customers and was going to try to resolve this nightmare. The following day came and I did not receive a phone call. Two days after I had heard from them I decided to contact them myself to see what had happened.
WELL....when I called "the Office of the President" and spoke with Mr. Jonathan Thomas...I was told that the phone promised was no longer available. (The same phone that I had just returned to them 3 days prior and the same phone that two days before was going to be shipped to me was now no longer available.) That was fine, I told them I just needed a phone. The representative began telling me that it was going to cost me $149 and blah, blah! Their final offer was to cut $50 off the price and I could pay $100 to have a phone. I asked them...WHY DID YOU CALL ME BACK? You changed your story once again...just as your company had done the first time. You read my negative feedback and called me to try to resolve an issue and ended up doing the exact same thing I wrote negative comments about.
In Wirefly's defense, they wanted to resolve the problem....they wanted to charge me more money for a new service line that I have been paying for since December but had not been able to use because of WIREFLY'S defective phones or backorders or incorrect shipments.
Needless to say, I do not accept their resolution.
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azRider on 02/25/2011:
I think the moral of the story here is, don't deal with 3rd party vendors that sell phones that work for someone else. why go to Wirefly to buy a Verizon phone? just go to Verizon and buy. you know that its then backed by them and its designed to work on their system. if you really want to save money and buy some thing from a 3rd party vendor, just go eBay. you'll find the phone there too, maybe even less.
Wirefly_Kim on 02/28/2011:
Hi Livinnpce, I am sorry to hear that you have had this experience with us. I have reviewed your order and we have resolved it. The new phone has been shipped, overnight and the phone was free. If there is anything else that I can due to be of assistance to you, please email me at email@example.com.
shagnasty3 on 02/21/2012:
Wirefly! I am through with you...
nina on 06/15/2013:
I was just about to sign up w/ Verizon through Wirefly..sooooooo glad I didn't. Thanks
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Horrific experience
Posted by
So, I was eligible for an upgrade on my Verizon account. I looked at Verizon's site for upgrade options, then looked around a bit on other sites and came across Wirefly, which said they could process my upgrade, and the pnone I wanted would be free (versus close to $100 if I did it through Verizon). Got a notification then the next day that Verizon needed to speak to me directly to authorize the upgrade. I called the number given, and spoke to someone in Verizon's order department, who told me I had upgraded my phone that morning! I did not, and told them so. They still would not authorize the upgrade through Wirefly. They transferred me to "customer care". The representative there was quite pleasant to deal with, and did some research. She told me that Wirefly had put the authorization through that morning, and Verizon had OK'd it. Wirefly then tried to process the upgrade a SECOND time, and the eligibiltiy was declined. Verizon's system now shows an upgrade date two year out. She told me that I had "activated" a new phone that morning. I said I hadn't, and asked what phone I had activated. She told me that her records showed I had an enV touch, and had upgraded to an enV touch that morning. I asked why I'd upgrade to an out-of-date phone that I'd already had for two years and had nothing but problems with, and that likely was no longer available new anyway. She said to call Wirefly back and tell them that Verizon showed they had already authorized my upgrade and ask them to process my order, and that if they would not process my order still, to call Verizon back, and she would re-set my upgrade indicator so that I could upgrade my phone through either Verizon or someone else. I called Wirefly and talked to a representative that barely spoke English, and the words she did know were difficult to understand due to the heavy accent.
Eventually (after asking her to repeat or rephrase things repeatedly) she said their system did not show the order had ever been authorized by Verizon, only declined as Verizon's system now showed I was not eligible for an upgrade for now another two years. They refused to work with Verizon to straighten the mess out, and cancelled my order and basically told me Verizon would need to fix it. I called Verizon back. Got some other guy who told me (again) I wasn't eligbile to upgrade my phone for antoher two years after I explained what had happened to him. I told him the previous Verizon representative had said to call back if I could not get Wirefly to ship out my phone, and that they would re-set my upgrade counter so I could order from elsewhere. He said there was no way to do that, and I had to talk to Wirefly, and they needed to cancel the authorization their system had approved. He claimed that Verizon could not even view where an upgrade authorization had originated (though the woman earlier could tell me that it WAS Wirefly that authorized an upgrade on my account this morning, and what time). I asked how on earth Wirefly's cancelling my order would fix my upgrade eligibility, when their system didn't reflect that they had authorized it to begin with. He claimed, still, that this would somehow work itself out in the next 24 hours. I'll believe it when I see it. Neither company was helpful, with the exception of the second Verizon representative (of three) I spoke to. My problem is still unresolved, and the third Verizon representative told me to call back in 24 hours if it was still showing ineligible for upgrade, BUT that they couldn't do anything about it anyway, Wirefly would need to fix it. And Wirefly claims they never did what Verizon said they did... So. Basically it appears that I'm screwed. IF I ever get this mess straightened out, I will sure as hell never attempt to order anything from Wirefly again.
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Wirefly_Kim on 03/03/2011:
Hi I work at Wirefly's HQ, and what you describe does not sound right at all. I would like to work with you to resolve your order issues and to assist you with correcting this for you. Please email me your order number and a contact number that you can be reached at, and I will make sure we work with you to address your order issues. I am sorry you have had this experience and look forward to hearing from you soon!
PepperElf on 03/03/2011:
perhaps it's me but this sounds more of a complaint against Verizon
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Posted by
I tried to order a new cell phone with wire fly and renew my contract with Verizon, my contract is 450 minutes for 39.99, wire fly kept telling me I had to upgrade to 450 talk &text for 59.99. I didn't want text added as I think it's annoying, just call. Wire fly said I had to talk to Verizon as my contract was no longer available, I contracted Verizon and they said it is, and I am eligible for renewal and can have the 450 min/39.99. I again talk to wire fly and under new contracts it listed my plan.
Wire fly's sale person insisted I have to upgrade to talk and text plan. I asked for supervisor, and finally after about 5 minutes a lady answers and says same thing. I explained that Verizon still offers the same service contract and that Verizon said I was eligible for a renewal with same plan. Supervisor says she can only do talk and text and that she can modify the contract to 39.99 450 minutes only if done within 15 days and Verizon approves the change!
I explained again Verizon has the plan available and I want to maintain that plan. She again says 450 talk and text and later change it to talk only. I asked why would you change later? Do what I am asking for, call Verizon and confirm plan. She insisted I would get what I wanted, and I told her if I sign up I am giving you my credit card and you charge me for talk/text and how do I know you will honor a verbal agreement? She insisted she would, and I told her there was no way I was giving her my credit card number and authorizing a plan I didn't want. She says sorry you feel that way, I reply sorry you can't give me the plan I want, or trying to get me to go to higher priced plan and hung up. WAY TOO SHADY FOR A BUSINESS TO OPERATE!
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ok4now on 06/07/2012:
You have to be really really careful with Wirefly. They have excellent prices and great deals on cell phones but...Read the Fine PRINT. Here's what they won't tell you. To offer this great price many of their phones are refurbished. The air time packages that they offer are not always compatible with the carrier. Once they have your money you're stuck in the middle fighting between them and the carrier.
I don't want this frustration, here's a better way. Shop Costco and Amazon. They have some amazing deals without the headaches and all of the major carriers & smart phones. Should you have a problem they have first rate customer service to fix it. Wirefly can't compete with this. Don't deal with these shady people.
Wirefly_Kim on 06/08/2012:
I am sorry that you have had this experience with us. Unfortunately, as an authorized third party dealer, sometimes Verizon will not allow us to offer rate plans that they still offer to customers themselves. That is what happened when you tried to place your order. Verizon will not allow us to offer your current rate plan for upgrade accounts, as it is not financially worth it to pay us the commission when we activate this plan. I am sorry about that this caused you a problem with your order.
As for the previous commentor who stated we only sell refurbished phones, nothing could be further from the truth. All of our phones are BRAND NEW, directly from the carrier and every device has a full U.S. warranty, and is never refurbished unless explicitly sold as such.
I also wanted to let you know that every plan that we offer is a carrier authorized plan - we cannot offer or activate any phone with a plan that the carrier will not support.
If you want to discuss this further, I would be happy to review the sales call and make sure that the agent(s) you spoke with are coached appropriately. You can reach out to me directly by emailing me at firstname.lastname@example.com. I look forward to hearing from you soon, so we can address this for you!
wirefly_spam_victim on 06/08/2012:
My experience with Wirefly also tells me that they don't sell "refurbished phones". They even did not want me to send back a blackberry that had been fully refunded. The phone has been only used for a few days --like brand new. Basically I got a free phone after fully they fully refunded me. For that reason, I have been searching on Wirefly web to find something to buy -- at least so I can put the money back to Wirefly as my appreciation to their great customer service.
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Their misrepresentation cost me $$$$
Posted by
RESTON, CALIFORNIA -- I ordered 3 phones on Wirefly. I have 3 issues that are unresolved even after sending an email and speaking with a supervisor.
1. I signed up for unlimited texting but whatever they sent to Verizon said 1000 minutes. I was charged $127 in overage fees my first month.
2. all three phones on the Wirefly site were listed as "free activation" but Verizon billed me $35 per line. Verizon said I need to go through Wirefly. Wirefly first said they don't offer free activation, but another representative said they used to. now they have a $35 prepaid Visa card for each eligible line. robert at Wirefly said he could see that when I signed up they did have the free activation in place but that Verizon is responsible for that. he said Wirefly doesn't just offer things like that to get customers. so I asked who isoffering or paying for the giftcards they now give and he said Wirefly. this one cost me $105. I placed my order through "alvin" using the chat window. I copy and pasted the conversation into an email and sent it to myself. alvin clearly answered "yes, activation is free" on the chat.
3. I wanted a good phone for my daughter, but didn't need a data package. alvin directed me to the LG enlighten. I bought it. I signed up for the data plan on the other two phones, but not hers. turned out it does require a data plan, so what they sent to Verizon had her signed up for the corporate package, at $45 per month, $15 more than the regular package. I was able to change that to a $30 package which I am locked in to for 2 years. $45 the first month, $30 for 23 months.
in total I am out over $900 due to wireflys errors.
I got nowhere with 2 phone calls, an email, and another call to a supervisor.
I still have the copy of my conversation with alvin in the chat window.
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ok4now on 03/27/2012:
You have to be very careful with Wirefly and read the fine print. Their pricing is excellent but you could have issues. From reading your post it appears that the problem lies between Wirefly and Verizon. Rather than fix it it's much easier to dump it on you and send you a big bill. Try contacting Verizon customer service and ask for a supervisor to resolve this.
Wirefly on 03/29/2012:
Hi yourgaelness,
I work at Wirefly's HQ, and I am concerned by your post. We have found your order number and have reviewed your order in great detail. One of our customer service supervisors has also been trying to reach you, so that we can discuss your order issues with you.
I am sorry that you feel that our free activation information was not clearly explained to you on our storefront. Clicking on the link regarding free activation next to the phone, shows that this is an offer sponsored by the carrier, and that the carrier would assess the activation fee on your first bill, but credit the fee back on your 2nd or 3rd bill. We do try to make sure that our customers have this information at the time that they place the order with us, as we are constantly updating our prices and offers on our storefront. When you placed your order we were offering free activation through the carrier, for which our system does show you as being eligible.
Upon reviewing your order, we learned that you had placed the order online, and that shortly afterwards, you contacted us and chatted with one of our representatives. Our representative reviewed your order, and confirmed that you had the plan that you selected.
We have also confirmed that our website does show the data plan requirement for the LG Enlighten. The statement where Verizon Wireless requires that you maintain a Data Pak feature for as long as you sue the device is prominently displayed in bold type on the shopping cart page.
Again, we would like the opportunity to discuss this with you, and address all of your concerns. Please contact us at firstname.lastname@example.com with the best time and phone number that you can be reached at, so that we can call you to review and discuss this order with you. We look forward to hearing from you soon.
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Worst Customer Service Ever
Posted by
I was supposed to get a $25 credit due to a promotion that took place 2 days after I purchase my Thunderbolt. The initial supervisor told me it would take 24 hrs to be credited to my account. 24 hrs go by and nothing. The next supervisor told me the same thing and still nothing 24 hrs later. The next supervisor (Cecille) told me it needed to be handled by their finance department and that would take up to 14 days. 13 days later I called and talked to supervisor Lissa who assured me the credit would be there the next day. 24 hrs later, that's right, still nothing. I waited and extra couple of days and still nothing. The NEXT supervisor(Sean) tells me he is going to "escalate" the account in order to get it resolved and I could be sure to hear back from him 5 hrs later. Guess what, 5hrs later and still nothing. By the way, every supervisor after the first said they would call me and never did. So when I call back and ask for Sean he is "unavailable" and I have to explain the situation AGAIN TO YET ANOTHER SUPERVISOR. This time supervisor Benjamin assures me that it should only take another 12 to 24 hrs to finally resolve this and that he will call me. When I ask him if he will be there the next day so I can speak to him if(when) my account is not credited, he says he doesn't want to give me that information. What CUSTOMER SERVICE MANAGER who is ACTUALLY TRYING TO HELP A CUSTOMER doesn't say something like 'yes I will be here so be sure to ask for me so we can resolve this for you' or 'no I will not but I will be here the next day if you'd like to call me then'.
Obviously the goal is to give the customer the run around, get them off the phone, and hope you never have to deal with them again. Hence the reason I talked to 6 DIFFERENT MANAGERS. ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. By the way, its been 12hrs so far and still nothing from Benjamin. I won't hold my breath.
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Anonymous on 04/13/2011:
Granted, the promotion was "after" you signed up, and therefore technically they don't owe you squat...but since they did offer to give you a credit, then they need to hold up their end of the bargain. Very valid complaint!
Wirefly_Kim on 04/13/2011:
I am very sorry to hear that you have had this experience with us. We have reviewed your order and we have made the credit adjustment on your order. I can assure you that we will make sure that all the contacts you have had with us, will be reviewed and appropriate coaching will be given to the agents and managers.
If you have any other problems that we can assist you with, please contact us at firstname.lastname@example.com.
Kurizumaru on 04/13/2011:
So, did it work?
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Unhappy with Wirefly!
Posted by
Wirefly is a cellular telephone and service website. The attraction is their seemingly fantastic prices. HOWEVER...
When I was attempting to check out with my order yesterday, I noticed that the service plan I had selected was NOT the one that ended up in my shopping cart. What did end up there was the highest priced service plan they offer. So I emptied my cart and started over. At checkout, once again the highest priced service plan was in my shopping cart. I noticed a link that allowed me to modify the plan from the shopping cart, so I fixed it and moved along.
I would chalk this up to a simple programming error, but when the mistake puts the highest price option on your plate, I begin to get a little suspicious.
I had a coupon code for a free bluetooth headset, which I entered, and the item appeared in my shopping cart as a $0 item throughout checkout. However, it was missing in the confirmation e-mail, and then missing when I went online to check my order. Of course, this is AFTER my order went through and my account charged.
I received an e-mail last night, from Wirefly, stating they needed me to call in to provide some additional information. So, I called.
I waited 30 minutes for someone to answer the phone. The connection was so bad I was certain the guy was on Mars, standing on a mountain, trying to hit the nearest cell tower on Earth. The hold music sounded fine, so I know it wasn't my end.
After nearly impossible communication with him cutting in and out, he put me on hold for 5 minutes, returned, apologized for making me hold, and then, when the resolution was in sight, we were disconnected!
By that point I was fairly hot under the collar, so I decided not to call back until today.
This morning I called. I sat on hold for exactly 1 hour before hanging up. The recording said something about transferring my call, over and over again. It came on every couple of minutes, so I'm sort of surprised I don't have it memorized... but when you're mad, memory is affected, and I was mad.
I waited until early evening to try again. I called, and waited. While I was waiting I decided to check the link I was sent in e-mail for checking on my order. It said nothing about what the problem was, but there were two interesting things.
The first was the customer support hours. I was THRILLED to see that they don't start until 12pm on Saturday. I guess that's why it took an hour to transfer my call. I called at 9am. If only I'd waited those two additional hours beyond the one I did, I probably would have been first in line. It was nice of them to not have a recording stating they were closed and what their hours are.
The second thing I noticed was a customer support chat option, the first I'd seen anywhere on the site. I clicked it, waited, saw line after line telling me the next available agent would help me... until it got to the line about having network problems, it disconnected me.
So, I tried it again. After about 15 minutes someone finally responded and I got the problem cleared up (pending carrier approval of change... that could come back to bite me).
Why they couldn't, right from the start, just call ME to clear up the problem is beyond me. Perhaps calling customers would just cost too much. Apparently they don't have one of those UNLIMITED CALLING service plans like the one they tried to foist on me.
Resolution Update 12/07/2010:
I am marking this resolved because my money was refunded. However, I will carry the memory of the frustration I experienced for a long time.
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Lifemates on 11/28/2010:
Kind of weird that they did not have a recording saying they were out of hours. With today's phone customer support experiences I would not be surprised if they have people waiting for hours when there is no one even around to pick up the calls.
Anonymous on 11/28/2010:
lol you are probably right, life. Sounds like they have a pretty lousy CS dept. Good luck getting this all straightened out!
pentachoron on 11/28/2010:
This just gets more frustrating. I've decided to cancel my order. Walmart has better deals on the service plans and the phone I want is $50 more than what Wirefly is asking but I'll more than make that up with the service, so it's best to bite the bullet ahead of time.
So, to cancel my order I checked the website, and they have NO CUSTOMER SERVICE ON SUNDAY DESPITE THE FACT THAT THEIR SERVICE IS PROVIDED FROM INDIA! So, I can't get through on the online chat, or the phone, so I sent an e-mail. Maybe someone will get it... but I suppose they'll probably "miss" it and finish processing my order.
The thing I find utterly amazing is the concept of not having customer service available just two days after Black Friday. Their services were so inundated the last two days that they couldn't respond in any way that didn't involve extremely long waits, and now they just let everyone take the day off. I would fire myself if I made that policy. I think it's the most idiotic business decision I have seen in a while.
So, while their few customer service reps are lounging around today, hundreds, possibly thousands, of pissed off customers are going to whip themselves up into a frenzy and tear the company to shreds on the Internet. The chatter is getting very negative, and I believe it's going to cost Wirefly dearly this season, and possibly in seasons to come.
pentachoron on 11/28/2010:
Update: I received a timely response to my e-mail request to cancel my order. The e-mail stated my account would be credited within 24 hours.
Anonymous on 11/28/2010:
Hopefully they will refund you in a timely manner, and the full amount!
pentachoron on 11/29/2010:
24 hours... no refund yet.
pentachoron on 11/30/2010:
The refund hit my account overnight... whew!
pentachoron on 11/30/2010:
Yea... correction... the transaction is STILL PENDING AFTER 48 HOURS!!!
My bank sent my balance to me via e-mail this morning and it appeared as if the money was back in my account, but I just checked my account and it says the transaction is still pending.
Anonymous on 11/30/2010:
It is headed in the right direction Pentachoron. Patience, patience :)
pentachoron on 12/01/2010:
Okay, now the money is definitely back in my account. It occurred overnight.
To be fair I must assume that Wirefly reversed the charge within the 24 hour period they said they would and the extra 24 hours was due to the bank or some process in between. Regardless, the amount of time was not unreasonable so I have no complaint about how long it took.
But they did have me worried there.
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Scam - Stay Away From Them
Posted by
When I order from Wireless, there's one term and condition for early termination fee by the career on the front page that you have to read before you order. After over two month, I decide to switch service provider. So I cancel my service and Paid $175 early termination fee for AT&T. Recently I received another the bill for $200 from SIMPLEXITY told me that I broke their contract and nothing they can do right now. The only thing I have to do now is to pay them $200. What a scam. I ask them if they can show me the term of agreement. They told me to enter the order number in...and there's second argreement. What a SCAM.
The argeement that I argeed with is the $175 early termination fee that I argee before I place my order. Who going to argree to the term that you don't even see before you order. WHAT A SCAM...STAY AWAY.
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Wirefly_Kim on 03/05/2010:
altimase2003: I work at Simplexity and I am sorry to hear that you feel the way you do about the way the terms and conditions were presented. I can assure you however that if you called in the order, our sales agent would have gone over not only the carrier ETF, but our Equipment Discount Policy and subsequent charges as well. If you ordered your phone online, when you check out, we present both the terms and conditions for the carrier as well as our own terms and conditions that again explain the equipment discount policy and charges for violating that agreement. Whether purchased online or over the phone with a live agent, you must agree to all terms and conditions prior to the order being submitted to our system. You may also find a full copy of our terms and conditions on our website at: http://www.wirefly.com/about/purchaseterms/?referringdomain=wirefly&refcode1=&refcode2=&agent=&eid=&zipcode=20191. I hope that this helps to explain what occurred and again I am sorry that you have had this experience. Please let us know if there is anything else that I can due to be of assistance. Sincerely, Wirefly_Kim
Anonymous on 03/05/2010:
Was the final bill your actual final bill for the two months you had the service?
altimase2003 on 03/11/2010:
If you have both argreements, they supposed to be on the front page. When people going to order from you guys, they can see your argreements before they submit their order. I already paid the early termination fee for At&T. I will not pay you guys. If you guy charge to my credit card, I will file a claim.
PepperElf on 03/11/2010:
keep in mind, that legally... filing a claim does not actually stop or delay any bill. you may find that you will still be expected to pay the bill until a court decides in your favor
Anonymous on 03/11/2010:
I get it, you bought ONE service from TWO different companies. Probably a modem rental or lease from Wirefly to be used with AT&T. OP, if you signed contracts with both, you owe both.
Anonymous on 04/03/2010:
I agreed to buy a plan with ATT for two years contract on 450min/month and $39.99/month on the phone with a guy who claimed from Wirefly. I was about to move to Maryland so I told him that I wanted a 301 area code. when I got my cell phone, it was 808 area code and I called him back asked to change the area code which he did. later, I got a letter from simplexity asking me to pay $300 for cancellation on my plan. I have never cancelled my plan and I only asked to correct my wrong area code. later they told me that because I signed a data plan which I never did with the person whom I talked to. I had called simplixity many times to explain the problem. this is likely a case of fraud that the company let some people to sell their products with false information. now the company denied everything and simply accuse me for breaking the contract and wanted me to pay for something that I never agreed to. the company even send it to collection agency and report credit agency. this is just a way they try to hook people to their products with fraud and misleading information.
ge556 on 07/13/2010:
I just bought phones from Simplexity through Tiger Direct. They have a very long and complicated user agreement that is different from the one that they present to you when you purchase the phones. This is very bad.
strlight83 on 07/22/2010:
I've never heard of this company until today when I got a notice in the mail saying I owed them $300 because my wireless service was disconnected and I owe them that for an equipment discount. The thing is my service was never disconnected. A hold was put on my account for maybe 12 hours because my phone was lost and I didn't want anyone to use my phone but the hold was lifted the next day. Needless to say this will NOT get paid!
altimase2003 on 09/18/2010:
Simplexity or Wirefly are both SCAM. They're trying to strap you in a cheap legal way. First, they get the collect agency want to collect $300 from me. I didn't pay them nothing. After a year...still call me and want me pay 80$ to close out. DO NOT PAY THESE SCAMMER...They'll will get nothing from me.
lillypad99 on 11/09/2011:
I was doing some digging since I was considering buying a device from wirefly.com and found that not only do they NOT have a BBB rating, but that the business and those associated with it were revoked from BBB. Much thanks for having this information out there. I am very grateful!
robinhood6421 on 06/05/2012:
Wire scammed me out of a $250.00 rebate for a Verizon Phone and service. They are agents for Verizon, Att, etc and crooked as a snake. This happened in 2009.Wirefly vans all over DC near huge Verizon Center. Verizon said they couldn't help.After blowing my stact to reps at Wirefly and Verizon I contacted the FTC and FCC as well as Attorney Gen. for NC. May as well been complaining to North Korea. Dug like lillypad99. They were revoked by BBB. Went to Complaint sites with FCC and FTC as well as independent sites by googling. Wirefly complaints and "scams" were all over the sites. But, still in business.
angela on 02/15/2013:
they also scammed me out of 200 dollars!!!!! never again!!!!!!!
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Problems with Mobile Backup Customer Service
Posted by
RUSTON, VIRGINIA -- I have been trying to contact Wirefly for several months, concerning my Mobile Backup account. Initially, when I tried to log in, I got a message saying that my e-mail or password was invalid. I changed the password and got confirmation that my password had been changed, and logged in immediately afterwards, and it STILL told me my email or password was wrong. Now today, I when I try to change my password, it tells me that a password change request cannot be sent to my e-mail address, and to make sure that my e-mail address is valid. I have contacted the sales department via telephone because it is the only number that seems to work, and was hung up on several times. I finally e-mailed "email@example.com" because I am unable to login and access my stored data. I did not get a response. After returning to work from maternity leave, I tried again. I was given the number 877-394-3230 by a representative, which does not work. The numbers for mobile backup listed on their site 1-775-392-2181 and 866-947-0302 do not work. I also tried 888-247-7273 which was listed on the e-mail when I signed up for Mobile Backup, which does not work either. 1-800-444-9543 and 1-866-852-3216 are numbers that I got by reading responses to this site do not work. I attempted to send an e-mail to "email@example.com" and got a message saying this was an invalid e-mail address. I attempted to do the live chat, and no matter when I try, there are "no technicians available". I have just about had it! This is absolutely ridiculous! "Kim from Wirefly" who responds to people on this website, I need you to respond to this email so that I can get access to my stored data ASAP!!!!!.
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Sold Me a Refurbished Phone
Posted by
RESTON, VIRGINIA -- Think twice before you purchase from this company !I was sold a refurbished phone and when I called they lied to me and said they never sell used devices.
Well, I guess I must just be an idiot for thinking that having pictures and numbers already saved meant it was USED !!! I called and spoke to customer service, which again was a joke, none of them speak English and they made me feel like I was some kind of uneducated moron because they sold me a used phone. Had I known this was going to be such a huge waste of my time I would have spent the extra money and gone somewhere else. To top it all off, what an insult it was when customer service offered me $25 for all the time I spent wasting my time. This company will rob you blind and after robbing you send you a used product !
I really wish I had shopped around more before I used this poor excuse for a cell phone company. BUYERS BEWARE !
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Weedwhacked on 07/23/2013:
A phone that was returned with pictures and numbers on it is not necessarily a refurbished phone. A refurb would most likely have everything erased on it before it was sold.
Wirefly_Kim on 07/30/2013:
I am sorry to hear that you have had a problem with your order from us. I assure you that we do not sell refurbished phones. Our phones come directly from the carrier. If you want, I am happy to review your order. Please email me your order number to email@example.com and I will be happy to review your order and assist you.
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Wirefly.com is terrible customer service
Posted by
RESTON -- Wirefy online is terible customer services all the way up to president office. They don't know what to do and knowing their system. They went through with me to place an order the galaxy 3s for over 1.5 hrs with the salesman that don't really speaking English and asked me all kind the verication informations and he said everything is approved then asked for my credit card then it was approved with the reference number, but after that he said the system is canceled without stated the reason then he tranferred me to the answer machine to instructed me how to get online to get the answer why the order get cancel; THAT IS SO STUPID!!! I called them back to ask for the manager then the upper management office, but they were all terrible service and don't know the reason why the order was canceled. They just only can tell that the system was canceled the order and can't reinstated it and it takes 180 days to reorder it after I was on the phone with them about 3 hours. THAT IS SO TERRIBLE AND STUPID!!!
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DebtorBasher on 07/12/2012:
Who don't really speak English?
onlooker on 07/13/2012:
Go to another site, and try again. Your card could have been denied, you could have a bad record with Wirefly, the clerk could have been a jerk, the system could have failed....no upper management person will handle this issue.
It is unfortunate - not terrible
Someone spent 1.5 hours trying to help you - that is not stupid
Wirefly_Kim on 07/17/2012:
Hi lynnbui,
I am sorry to hear that you had this experience with us. I would like the chance to review your order and see what happened, what the issue with our sales representative was, and to explain to you why you were told what you were told by our agents. If you would please email me your order information to firstname.lastname@example.com, I will be happy to review it and have a customer service manager reach out to discuss this with you. I look forward to hearing from you soon!
Greg on 09/16/2012:
I agree with your assessment of Wirefly. I thought I came across an impressivve company and looked forward to ordering and getting my phone.
Then, I actually proceeded to deal with Wirefly. I asked a question after receiving my phone and was told John Bailey was given my email (never heard from this clown)that was 9 days ago. If he's running this company, it shows the mindset at Wirefly, if he doesn't care, his employees won't either. Why should they?). I followed with another email and was asked to give them an additional 24 hours to respond. I had no problem with waiting and hoped I would get an answer. That was 4 days ago. I advised if they didn't want to respond to my qustioned, I'd return the phone. Of course, they gave me a return authorization. Anwser to my qustion...never happened!! The funny thing is, it was about a $30.00 Verizon gift card I was supossed to receive.
It almost seems like I'm being petty but, the way I see it: No customer service now....no customer service later. I'm going to stay with Verizon. I'll return the phone to Wirefly and purchase from a reputabe company. Wirefly isn't the only game in town. They're amateurs. they figure, they can screw over some customers without any ill effects. Works for me....
troy on 02/09/2013:
I ordered a sprint cell phone yesterday and it said in my email to put in the coupon code now they(Wirefly) won't honor what they sent to me about a free bluetooth! not only that after placing my order I can no longer get anyone on the phone. just think I have a lot of friends and family that I've told about this company but I see they won't be getting our business again!
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An intrauterine device (IUD) is a type of temporary birth control for women. The device is usually used to prevent pregnancy. The hormone-releasing device may be used for other reasons. It is inserted into the uterus though the vagina by a doctor. The uterus carries the fetus during pregnancy.
A woman with an IUD may decide to have it removed. IUD removal is done by a doctor. You should never remove an IUD yourself.
Reasons for Procedure
There are two types of IUDs: hormone-releasing devices and copper devices.
The hormone-releasing IUD can be left in the body for 5 years before needing replacement. The copper IUD can be left in the body for 10 years. An IUD should be removed and/or replaced once it has expired.
Other reasons to remove an IUD may include:
- You get a sexually transmitted infection
- Side effects (eg, abnormal bleeding, pain)
- Heavy and/or prolonged menstrual bleeding
- IUD fails and you become pregnant
- You want to use a different birth control method
- You want to become pregnant
- Your menstrual periods have ended due to menopause
- You need treatment that requires the IUD to be removed
Possible Complications
Complications are rare, but no procedure is completely free of risk. If you are planning to have your IUD removed, be aware that cramping and bleeding may occur during the removal process. However, this is normal. Some women may experience fainting or near-fainting just after the procedure.
An IUD can be removed at any time, but it may be easier during a woman's menstrual period, since the cervix (opening of the uterus) is softer. Once the IUD is removed, a woman is able to become pregnant again.
Note : If you have the IUD removed during the middle of your menstrual cycle and you had sex during the week before removal, you may be at risk of being pregnant.
What to Expect
Prior to Procedure
Your doctor will go over the steps to remove the IUD. This is also a good time to ask your doctor any questions regarding the procedure. It is important to think about what other type of birth control you will want to use once the IUD is out if you do not want to become pregnant. Sometimes you may need to start the other method before the IUD is removed.
In most cases, no anesthesia is used. You might be given pain medicine or have an anesthetic applied to your cervix to ease any discomfort during the removal.
Description of the Procedure
This procedure is usually done in an office or clinic setting with no need for an overnight stay.
First, the doctor will insert a speculum into the vagina so she can see the cervix. The doctor may clean your cervix and vagina with an antiseptic, like iodine. Next, she will locate the strings attached to the IUD. The strings usually hang out from the cervix into the far back of the vagina. The doctor will ask you to take deep, slow breaths. It is important to relax during the procedure. Your doctor will use forceps or other tools to grasp the strings and gently pull the IUD out.
If you are having your IUD replaced, the new IUD will be inserted at this time.
There may be situations where it is difficult to remove the IUD. In these cases, your doctor may refer you to a specialist. There is a chance that the IUD may need to be removed using a hysteroscope. This is a long, thin telescope with a camera and tools on the end. The hysteroscope will be inserted into your vagina and uterus to locate and remove the IUD.
How Long Will It Take?
The procedure only takes a few minutes to set up and perform.
Will It Hurt?
You may experience cramping and bleeding while the IUD is being removed. This is normal.
Post-procedure Care
Be sure to follow any instructions your doctor gave you when you return home after the procedure. If you are starting a new contraceptive method, make sure you ask any questions about it. If you are going to attempt to become pregnant, begin taking prenatal vitamins.
Call Your Doctor
After arriving home, contact your doctor if any of the following occurs:
- Severe cramps, pain, or tenderness in your abdomen
- Fever or chills
- Unexplained vaginal bleeding or unusual discharge from your vagina
Revision Information
- Reviewer: Andrea Chisholm, MD
- Review Date: 03/2014 -
- Update Date: 04/30/2014 -


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2012 NFPA 70E®: Electrical Hazard Analysis Self-Guided Online Course
|Item # OL004
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NFPA® has created a series of online courses on the 2012 edition of NFPA 70E®: Standard for Electrical Safety in the Workplace®. Take one course or the entire series and learn at your own pace!*
Lives depend on your ability to apply NFPA 70E to conduct an accurate electrical hazard analysis and determine safe approach boundaries.
This self-paced online course addresses the requirements and methods in the 2012 NFPA 70E: Standard for Electrical Safety in the Workplace for analyzing the hazards and risks of work that involves exposure to electrical hazards.
Electrical Hazard Analysis -- Course 4 in the NFPA 70E Online Course Series -- consists of two lessons that cover the assessment of arc flash hazards and electrical shock hazards. This analysis becomes the basis for selection of appropriate safe work practices including Personal Protective Equipment (PPE) as covered in other courses.
Upon completion you should be able to:
- Identify the information needed for shock hazard analysis
- Determine the approach boundaries surrounding energized equipment and circuit parts
- Determine the restrictions on personnel working within or near the three approach boundaries
- Identify the information needed and the methods permitted for arc flash hazard analysis
- Explain methods and the basis for selection of personal protective equipment and determining the arc flash boundary
- Explain the importance of clearing time in arc flash hazard analysis
Who Will Benefit:
Anyone concerned with electrical safety including: electrical engineers, safety managers, electricians, electrical contractors, plant managers, facility maintenance personnel, electrical inspectors, risk managers, and project managers.
Continuing Education Credit:
Complete this course and qualify for .1 CEU. Upon successful completion of a course, participants will be prompted to download the CEU certificate directly from the course site.
Please verify applicability with your professional board before registering.
*The six modules in the 2012 NFPA 70E Self-Guided Online Course Series include:


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This course information is derived from the Online Course Catalog, which is under development. The information may not be accurate and is provided only as a convenience. Please consult the print or PDF version of the Course Catalog for all official course information.
4 sem. hrs. Prereq.: MATH 220 and either MATH 210, 118, or 319. Covers topics chosen from the following: discrete dynamical systems, difference equation models, graphs (traffic control, social groups, transportation), simulation, stochastic models, graphs (traffic control, social groups, transportation), game theory, differential equation models, linear programming, input/output models, queues, epidemics, and population growth. Staff.
This information was taken from the Simmons College Registrar. Please report any errors or corrections to firstname.lastname@example.com.


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Modern Marvels Rollercoasters Search for Ultimate Thrill DVD
Sale Price: $19.99
To Order by Phone Call 1-800-933-6249
- Additional Details
- Format: Color, DVD-Video, NTSC
- Rating: Not Rated
- Number of Discs: 1
- Run Time: 50 Minutes
- Region: Region 1
- Aspect Ratio: 1.33:1
- Language: English
- Studio: History Channel
- DVD Release Date: April 13, 1997
The names are designed to inspire terror in the faint of heart: The Beast, Raptor, Steel Phantom, Colossus, Cyclone and Demon Drop. In amusement parks and boardwalks all over the world, the roller coaster is king.
Beginning as far back as the turn of the century, roller coasters' designers have competed to build them faster, taller, steeper. They've flipped riders upside down, made them weightless, and applied more g-forces to their bodies than pilots experience in a fighter jet. As technology advanced through the twentieth century, roller coasters kept pace. Today, they are pushing the outside of the envelope in terms of what the human body is capable of withstanding. And still, eager patrons are demanding bigger and better thrills.
From their origins in Russia to the high-tech wonders of the mega-amusement parks, this is the thrilling story of the development of roller coasters.


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Moderators: Tournament Directors, Global Moderators
Lindax wrote:Can I reserve a spot for a team?
PS: In the OP it says 16 teams of 2, I would assume it's 16 teams of 4, correct?
PROFITS wrote:profits/ tubaman/ please reserve team, will come back w 2 more soon
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