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An Antidote to Urgency
As the pollution spreads in the Gulf of Mexico, destroying life there for decades, I'd like us to notice one potential source of internal pollution, what might be clouding our minds, clogging our hearts, poisoning our clarity. The air we're breathing right now in America is filled with anger and despair, grief and loss. It's impossible to avoid feeling outraged by events and overwhelmed by grief as the enormity of what's happening to "America's Sea" sinks into our consciousness.
These are very valid human responses—I'd worry if we weren't feeling them. However, rage and despair fuel another strong emotion, especially for us activists: urgency. We must do something now! We must fix this now! This must never happen again!
There's a big problem with urgency—it's always toxic. Like the black plumes of oil moving underwater through the Gulf, urgency blinds us. It pollutes our thinking, making it impossible to see clearly or to choose wise actions.
Urgency can't be avoided in a crisis. As details of any disaster become clearer—as BPs safety violations and omissions become known—we angrily demand solutions. The more we know about how the disaster could have been prevented, the more we cry for instant solutions and immediate fixes. But this isn't because we know what to do. This isn't clarity. This is anger morphing into urgency. Anger gives the illusion of clarity, as Buddhist teacher Dzigar Kongtrul writes:
"The difference between the clarity we believe we have when angry and the clarity that results from actually seeing clearly is that aggression has its own narrow logic, which does not take into account the deeper level of causes and conditions that surround each situation."
Think about what happens to us and our relationships when we feel a sense of urgency. We work harder and harder, we push our plans and agendas, we shove aside or disdain anyone with an alternate plan or point of view. We push forward because we think we have no choice, the situation demands it, there's no time to lose.
But lose we do. We become exhausted. We alienate people. Our own fierceness creates opposition and resistance. We shut down and stop taking in information that could be useful to our cause.
Urgency always leads to this place, a toxic wilderness of poisoned relationships and shriveled potential. Yet there is an antidote to urgency. We can stop. We can stop pushing, stop insisting. We can notice we've got blinders on, that we've stopped listening. We can silence our demands and pause for a short while. Yes, the time is now, but let's look around and see who else has an idea, who else is ready to work on this. Let's detox what we can control, our own minds and behaviors. Let's rid them of the hyper fuel of anger, and find what's sustainable for the long-term—clarity developed free from aggression.
Margaret Wheatley wrote this article for YES! Magazine, a national, nonprofit media organization that fuses powerful ideas with practical actions. Margaret is an internationally acclaimed writer, speaker, and teacher. Her books include Leadership and the New Science and, most recently Perseverance. She is co-founder and President emerita of The Berkana Institute, a charitable foundation that works with people around the world who strengthen their communities using the wisdom and wealth already present in their people, traditions, and environment.
Visit www.margaretwheatley.com to learn more about the book Perseverance, and look inside some of its pages. You can also sign-up for a free 8-week subscription series where you'll receive two pages from the book every week.
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Suzette Taylor-White said her prize-winning horse, Zippos Fancy Dancer, had a personality that too few owners understood until she found him four years ago.
"He kept getting passed between riders," she said in a telephone interview. "A lot of people just think he's crazy."
Her future husband, Paul White, had the brightly mottled bronze and white paint horse in his barn when his future wife was a novice rider five years ago. Zip was unruly with all the riders who tried to make a quiet trail horse of him, Taylor-White said.
"It's just not what the animal does," she said.
White, who was among the riders Zip injured by misbehaving, suggested that the petite, 90-pound Taylor-White would be right for the horse, even though more experienced riders had failed. She recognized that Zip wanted nothing more than to run -- all the time.
"They all kept trying to slow him down," she said. "I've learned to do what he likes."
Shortly after, the novice rider from Frederick and spectacular horse were beating the old hands at their own game: barrel racing and pole bending. She trains him only lightly between racing seasons because he naturally keeps himself well-muscled.
"He's a firecracker," she said.
Taylor-White's dedication to Zip never flinched when he suffered a massive injury a few months after she got him. Most experts recommended putting him down, she said.
A wire fence cut through one of Zip's legs, through tendons and partly through bone, she said.
"Nobody thought he'd run again," she said. "I didn't know if he would ever be able to run the barrels again, but just having him in my life was the most important thing."
Eight months later, his healing left him more calm than he had ever been, she said. Nine months after the injury, he was winning again.
Zip compensated for weakness in the injured leg, but Taylor-White did not race when he was lame, she said.
"I don't ever race him if he isn't 100 percent right," Taylor-White said.
Veterinarian Richard Card is an almost constant presence, she said, keeping Zip feeling his best. Card specializes in alternative hands-on therapies, chiropractic and acupuncture that Taylor-White sought for Zip's occasional stiffness.
"I put a lot into him to keep him comfortable," she said.
Zip responds miraculously to the massage and chiropractic adjustments, Taylor-White said. Card said she helped with Zip's therapy so naturally that he hired her to assist with his other patients.
"It's a real gift," Card said of her innate ability.
Trainers have started to send unruly horses to Taylor-White, and they perform for her, her husband said.
"All the horses nobody can ride," White said. "She's got the knack -- some people have it, and some people don't."
Her instant success with Zip annoyed some of the more experienced riders at the competitions, and they watch for White's horse trailer at events to see if Zip is on it, he said.
He was there this year, at 14 still going strong. He placed eighth in the open division at the National Barrel Horse Association World Championships, competing against hundreds of others.
This year and last, Zip won the first division's West Virginia NBHA district championship, and the speed divisions.
When he cannot run anymore, he will live his life out on the farm, White said.
"He definitely is a horse that is one of a kind," Taylor-White wrote in a short biography. "If he didn't have such a big heart and free spirit, he wouldn't be where he is today."
Know of a person who would make a good Slice? If so, please send your suggestions to firstname.lastname@example.com or call us at 301-662-1178 and ask for a city editor.

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List all events for the semester
List of all events for December
Join us as we explore animals that live in the ground. The Prairie Saga Puppet Show will take you through a day in the life of a prairie dog colony. We will have real specimens and a hands-on activity to round out your museum experience.
University of Colorado Museum of Natural HistoryHenderson Building, 15th and Broadway, Boulder, CO 80309tel: 303.492.6892 fax: 303.492.4195For questions or comments, please email firstname.lastname@example.com
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Brands boycotted over LGBT views
POSTED: 05:20 PM PDT Jul 15, 2012 UPDATED: 07:11 AM PDT Apr 01, 2014
OKCupid is calling for a boycott of Firefox over its CEO's support of an anti-gay marriage campaign. Take a look at other brands and products that have been boycotted over LGBT viewpoints.
The views expressed are not those of this company or its affiliated companies. Please note by clicking on "Post" you acknowledge that you have read the Terms Of Service and the comment you are posting is in compliance with such terms.blog comments powered by Disqus


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The Co-President at Work
The Dark Side: The Inside Story on How the War on Terror Turned into a War on American Ideals
Angler: The Cheney Vice Presidency
The Way of the World: A Story of Truth and Hope in an Age of Extremism
Takeover: The Return of the Imperial Presidency and the Subversion of American Democracy
What Happened: Inside the Bush White House and Washington's Culture of Deception
The Bush Tragedy
Cheney: The Untold Story of America's Most Powerful and Controversial Vice President
The War Within: A Secret White House History, 2006–2008
When George W. Bush testified before the 9/11 Commission, Dick Cheney was with him in the Oval Office. What was said there remains a secret, but throughout the double session, it appears, Cheney deferred to Bush. Aides to the President afterward explained that the two men had to sit together for people to see how fully Bush was in control. A likelier motive was the obvious one: they had long exercised joint command but neither knew exactly how much the other knew, or what the other would say in response to particular questions. Bush also brought Cheney for the reason that a witness under oath before a congressional committee may bring along his lawyer. He could not risk an answer that his adviser might prefer to correct. Yet Bush would scarcely have changed the public understanding of their relationship had he sent in Cheney alone. "When you're talking to Dick Cheney," the President said in 2003, "you're talking to me."
The shallowest charge against Cheney is that he somehow inserted himself into the vice-presidency by heading the team that examined other candidates for the job. He used the position deviously, so the story goes, to sell himself to the susceptible younger Bush. The truth is both simpler and more strange. Since 1999, Cheney had been one of a group of political tutors of Bush, including Condoleezza Rice and Paul Wolfowitz; in this company, Bush found Cheney especially congenial—not least his way of asserting his influence without ever stealing a scene. Bush, too, resembled Cheney in preferring to let others speak, but he lacked the mind and patience for discussions: virtues that Cheney possessed in abundance.
As early as March 2000, Bush asked him whether he would consider taking the second slot. Cheney at first said no. Later, he agreed to serve as Bush's inspector of the qualifications of others; his lieutenants were David Addington and his daughter Liz. Some way into that work, Bush asked Cheney again, and this time he said yes. The understanding was concluded before any of the lesser candidates were interviewed. It was perhaps the first public deception that they worked at together: a lie of omission—and a trespass against probity—to give an air of legitimacy to the search for a nominee. But their concurrence in the stratagem, and the way each saw the other hold to its terms, signaled an equality in manipulation as no formal contract could have done. It is hardly likely that an exchange of words was necessary.
The vice-presidential search in the spring of 2000 was characteristic of the co-presidency to come in one other way. It involved the collection of information for future use against political rivals. In this case, the rivals were the other potential VPs, among them Lamar Alexander, Chuck Hagel, and Frank Keating. They had been asked to submit exhaustive data concerning friends, enemies, sexual partners, psychological vicissitudes (noting all visits to therapists of any kind), personal embarrassments, and sources of possible slander, plus a complete medical history. Each also signed a notarized letter that gave Cheney the power to request records from doctors without further clearance.
All this information would prove useful in later years. Barton Gellman reveals in Angler that soon after Frank Keating was mentioned as a likely candidate for attorney general, a story appeared in Newsweek about an awkward secret in his past: an eccentric patron had paid for his children's college education. No law had been broken, and nothing wrongly concealed; but the story killed a chance for Keating to be named attorney general; and the leak could only have come from one person. Doubtless most of the secrets in Cheney's possession were the more effective for not being used.
Cheney by nature is a high functionary and inside operative, ready to learn and eager to ferret out the background of people and events, both the things he is supposed to know and the things he is not. It is symptomatic that in the Ford administration, when Cheney served as White House chief of staff, he declined a generous offer of cabinet status: higher visibility, he believed, would only diminish his actual potency. By the end of his time in that office, he had narrowed down access to the President to the people he himself preferred; and at his retirement, Cheney's staff gave him, as Stuart Spencer recalls, "a bicycle wheel with all the spokes busted out except for one—his."
A now forgotten aberration of the Republican convention in 1980 may have helped to crystalize his thinking about the advantages of a recessive stance. For a few frantic days that summer, it looked as if Ronald Reagan would need someone with demonstrable experience on the ticket if he was to have a chance in November; and there were serious discussions of a co-presidency to be shared between Reagan and Ford. Cheney, a close adviser to Ford, was an interested witness, and he saw how the excess and literalness of Ford's "wish list" for vice-presidential powers caused the negotiations to break down. Still, this ended up a tantalizingly close call; and it could only have left Cheney thoughtful about future possibilities. Suppose one day the Republican Party nominated another charmer, cut out, like Reagan, for the getting of votes but as fundamentally uninterested as Reagan was in the actual running of government.
No two persons and indeed no twenty in Reagan's administration enjoyed the power that Cheney settled into in 2001; but the role of the president in these two administrations has been much the same. He is the campaigner, the crowd-pleaser (if he can), the known presence at the visible desk who signs the laws and executive orders. The amiability of George W. Bush has turned out to be less versatile and translatable than Reagan's: the boyish vulgar humor and back-slapping require easy success as a precondition; and apart from the three and a half years after the September 11 attacks—the period of the "fast wars" and the "war presidency"—his two terms in office have been marked by conspicuous failures.
Bush's exceedingly low spirits have been palpable now for many months, and without the one to two hours of strenuous exercise that are the heart of his day, his mental state would surely be a good deal grimmer. And yet, for this very reason the growing evidence about Cheney's bad judgments has not greatly diminished Bush's reliance on him. If the vice-president dominates policy less than he did before 2006, the reason is only that others around Bush have become more confident. It remains nonetheless a relationship without any parallel in American history. "The vice president," as Jacob Weisberg observes in The Bush Tragedy, "built his power over Bush by finding ways to give power to Bush." There has never been a moment in this administration when the dependency let up.
Something subtly changed in Dick Cheney between 1995 and 2000, some equilibrium or inward balance of ambition and ordinary prudence. These were his years as CEO of Halliburton, where he did not post enormous profits: his decision, in 1998, to merge Halliburton with Dresser Industries and the subsequent asbestos claims against Dresser led the value of Halliburton stock to fall from $54 to $9 a share between August and December 2000.
Yet Cheney as CEO had a value as great as that of any official who has passed through the revolving door that separates government office from corporate chairmanships. His importance was as a connection maker, a facilitator, a speculative explorer of large innovations. While at Halliburton, Cheney would commission a study of the utility of employing private security contractors to fight in wars—only a piece of "research" at the time, but it would pay later for both the company and the vice-president, with the off-the-books contracts that by privatizing state protection kept much of the Iraq occupation out of public view.
These were the years, too, of Dick Cheney's close association with the American Enterprise Institute and its offspring, the Project for the New American Century. The parent think tank, once an ordinary home for postwar business conservatism, had mutated, under the guidance of Irving Kristol, into the most lavish and energetic of the quasi-academic lobbies of neoconservative doctrine. The AEI, in the late 1970s and the early 1980s, had been transformed into an institute for the promotion of laissez-faire economics, militarized foreign policy, and the dismantling of the welfare state. It differed from, say, the Rand Corporation in eschewing any claim to impartiality of analysis. It was polemical and took confrontational positions that were disseminated early in the lectures and seminars open to resident fellows. The AEI differed, also, from an older centrist policy outfit like the Brookings Institution in having superior access to the mass media, thanks to careful self-advertisement and the coaching that its representatives often received from editors and agents such as Adam Bellow and Lynn Chu. A more-in-sorrow style was favored in discussing the grim necessity, for example, of increasing America's nuclear stockpile or stopping the "culture of poverty" in the black community by cutting off federal programs.
Cheney's familiarity with the policy institute way of talking was a steady and not a negligible factor in his ability to gain acceptance for his most outlandish maneuvers in the years between 2001 and 2003: the tax cuts and no-bid contracts with the Pentagon; withdrawal of the US from the ABM Treaty; the sudden commitment of the Pentagon to vast expenditures on missile defense, notwithstanding the record of test failures among missiles engendered by the Star Wars program under Reagan; the systematic exaggeration of the menace of Saddam Hussein in order to build support for a war against Iraq; and, in the triumphal mood of April 2003, the refusal to consider diplomatic contacts with Iran to obtain a "Grand Bargain" for peace in the Middle East.
Yet to those who knew the language, Cheney was only the forward edge of a policy long in the works, which had been announced almost in public in the turn-of-the-century strategy document Rebuilding America's Defenses: the most substantial work commissioned by the Project for the New American Century. Like the authors of that treatise—among them Paul Wolfowitz, Lewis Libby, William Kristol, Frederick Kagan, and Stephen Cambone—and like the adepts of American hegemony at the AEI, Cheney, before he took office as vice-president, had concluded that there were no necessary limits on US domination of the world. This conviction hardened during the Clinton years—a window of time, as neoconservatives sometimes say, in which America could have asserted far more control than it did, and with a freer military hand. Cheney's institutional prowess and his readiness to execute policies long in the making point to a larger pattern that James Mann wrote well about in Rise of the Vulcans.1
Republicans, since 1975, have had a foreign policy establishment that stays in place even when they are out of power. (The Democrats can claim nothing of the sort.) Through the continuity of neoconservative advisers, the military-statist wing of the Republican Party has thus, for three decades now, had the consistency and coherence of a shadow government. Though remarked by no one at the time, most of its essential policies—including "force projection" in the Middle East and continued pressure on Russia in spite of the fall of communism—were already in place by 1996, when the leading foreign policy adviser to Robert Dole was Paul Wolfowitz.
Viking, 2004; reviewed in these pages by Arthur Schlesinger Jr., September 23, 2004.↩
Viking, 2004; reviewed in these pages by Arthur Schlesinger Jr., September 23, 2004.↩


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Stick: How long does it take for Hepatitis B antigen to become detectable in one's blood?
- I have got a negative test result for hepatitis B core antigen total and I was not in sexual contact with anyone for 10 mounts. Is there a possibility that I am a carrier ?
I have the same question for hepatitis C .
Answer by Matt
Hep B: 45 - 160 days Hep C: 14 - 180 days
- The proper length of spaceship A is 60.0 m and the proper length of spaceship B is 120.0 m. The proper mass of spaceship A is 15 000 kg. An observer on earth watches the two spaceships fly past at a constant speed and determine that they have the same length. If the speed of the slower spaceship is 0.70c, find the length of spaceship B relative to an observer on earth.
Answer by JOHN
The lengths of A and B are contracted to an observer on Earth. Since they have the same contracted length to such an observer, the longer ship, B, must be contracted more than ship A and so is the faster one. The contracted length of the ship A is thus γL(A)=√{1 - (0.70c/c)²}x60=42.8486m=γL(B)= √{1 - (v/c)²}x120, giving v=0.9341c. [Your question asked for the contracted length of B, but it said the the two contracted lengths ate the same, viz, 42.8486m, so I assumed you meant the speed of B relative to an Earth observer].
- I don't understand what B-cell receptors are, and how they relate to antibodies. Do they have a similar structure? Are they one and the same?
Answer by dustin s
The B-cell receptor is a transmembrane receptor protein located on the outer surface of B-cells. The receptor's binding moiety is composed of a membrane-bound antibody that, like all antibodies, has a unique and randomly-determined antigen-binding site. When a B-cell is activated by its first encounter with an antigen that binds to its receptor (its "cognate antigen"), the cell proliferates and differentiates to generate a population of antibody-secreting plasma B cells and memory B cells.
- I recently got a B in AP world history. I am a sophomore and got straight A's all through freshman year. I want to go to the medical field so I think world history doesn't have a lot to do with my career. However, if I want to go to an Ivy League school, are my chances now lowered because of that B? A detailed answer would be greatly appreciated. Thanks.
Answer by Bill
No. Cmon man. Your parents may expect you to get all A's, but most colleges (almost All) don't. Just work hard and you will get where you wanna be
- So if you're taking Vit B, which supplement is better? Is one better than the other or with less side effects? And does it matter which one you take if you're using it to get rid of acne?
Answer by oldtimekid2
It's more of a personal preference than anything else. In a good quality B Complex, the B Vitamins will be derived from Brewer's Yeast, but it'll be the isolated B Vitamins. If you got an extract of Brewer's Yeast (as opposed to other types of yeast), there will be not only B Vitamins, but also Chromium, Potassium, Iron, Selenium, and other minerals, plus it may have carbs and/or protein (depending on what type of extract and what potency it is). If you are looking for just the B Vitamins, a B Complex will be just that in standardized amounts so I'd go for that. Neither one really has any side effects as long as you aren't allergic to the source. B Vitamins don't help with acne as much as they can help with skin health (mostly because of the Biotin, but most B Complexes have lower levels of Biotin than you could find it separately). Granted, some people may experience relief from acne from taking it, but not everyone will. Good luck and I hope I helped!


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The online Bachelor's degree completion program in Psychology prepares you for graduate study in psychology or for a career in diverse applied specializations.
The online bachelor's degree program in Psychology provides a rigorous, exciting, and complex exploration of the science of behavior and mental processes. The scientific study of psychology covers many topics including individual development, cognition and memory, personality, and abnormal behavior. You will also delve into social and cultural processes. You will benefit from an understanding of the methodology of psychology via laboratory, coursework and also from experiential learning in internships.
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The major elements of personality theory are explored through the use of lectures, discussions, and case studies. Current research is examined and personality development models are discussed in relation to current clinical practices. Perspectives will include biological and trait; psychoanalysis, along with other Neo-Freudian perspectives; feminist; social-behavioral; and humanistic/holistic.
This course provides a critical review of theories, methods, and findings in human information processing, learning, and thinking. Topics include verbal learning, memory, attention, perception, problem solving, and creativity. Consideration is also given to the functioning of these cognitive processes during altered states of awareness (e.g., sleep, dreams, and hypnosis).
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AC bathroom trailers. Fucking noobs.
I'll normally get up early, eat a big breakfast and a coffee. I'll watch TV and read the paper for a couple of hours until there is "movement". I'll then sit in the can and patiently wait. Most activity from then on is drinking and peeing at the polo fields.
Side note, I really do enjoy picking up the papers and reading in detail what happened the day before.
Whiskey Sour
2 oz blended whiskey
Juice of 1/2 lemon
1/2 tsp powdered sugar
1 cherry
1/2 slice lemon
Shake blended whiskey, juice of lemon, and powdered sugar with ice and strain into a whiskey sour glass. Decorate with the half-slice of lemon, top with the cherry, and serve.
No away games played this session.
Thanks for asking about my hot husband, GPS.
We don't discuss these things. It's how we've kept our romance alive for 37 years.
No shit, man.
For all intensive porpoises presale finally sold out
The question should be "how many times did you poop in the porta showers.." so we can finally catch this deviant
I pooped before we left each day.
I hated that I had to pee more often than usual because of the weather. I wasn't sweating out the liquids.
none thank god. I couldn't have even if I needed to
MY NEW 2014 COACHELECTRO MIX! 58 of This Years Artists In Just 50 Minutes! FREE DOWNLOAD!
Saw some poor bastard opening door after door and immediately closing them last night.. he was obviously not impressed with his seating options.
I left before he found a suitable poopin stool.
twice on friday, 5 times on saturday, once on sunday.
molly makes me have to shit. alot. anyone else have this problem?
seriously i hold me pisss till i got home i only live 10 miles away from coachella fest
thankfully the back end seems to close down when I'm away from home and home-depot. Luckily Coachella's only 3 days.
No doody for me... not that I didn't want to, I had no urge to. I think it was just that my body was running on the bare minimum of food intake so it literally held onto whatever i ate and milked it for whatever energy it could give me. But when i got home I blew out an STD (Seriously Tremendous Dump).
I've never pooped at Coachella. Damn proud of that too, had a close call last year but i fought through it and the urge went away. This weekend will be my 5th time, so hopefully i maintain my no pooping at coachella record.
I can't imagine going in one of those port a pottys mid way through the day, even the AC ones. Id at least need some baby wipes to secure myself from getting mud butt afterwards, not sure how some people can go multiple times a day. Im jealous of such an ability. Thats no fear at its finest. Just walk in, handle your business like a boss and walk out and act like nothing just happened.
another poop-free Coachella. success
MY NEW 2014 COACHELECTRO MIX! 58 of This Years Artists In Just 50 Minutes! FREE DOWNLOAD!
Zero until I left Sunday I used the Ralph's bathroom it has Ac I also shaved and took a bird bath there car camped 3 nights
Camped for all 4 days and nights, and never once stepped foot in a porta potty... Does that make me the PeeMate Centerfold of the Month?
Its like the Infinite Monkey Theorem, if you put X amount of monkeys in a room with a typewriter and ask them to give you Shakespeare 99% of them will fling their shit at you while the other 1% will masturbate in the corner.
Zero, both weekends.
The week in between, though..... let's just say there are things buried in Pioneertown that AREN'T old west villains.
14 in a row = 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012a, 2012b, 2013a, 2013b, 2014a, 2014b
at least twice a day. once at 8am like clock work, and at least one more about 4-5pm.
let me just say....baby wipes are my best friend on the polo fields
No Shirt
No Shoes
No Dice
Learn it. Know it. Live it.
Not gonna happen
Everyday both weekends (I think). Sure there are occasional trainwrecks, but overall they are just port-a-potties. I don't understand the fear. Californians are such pansies sometimes.
once whole fest, in the trailers.
in 10 years i have never taken a dump in any coachella port a potty. the day before the fest, i take a couple of anti diarrhea pills. i don't eat very much while i am on psychedelics so i all i do is drink water and snack a couple times a day. after watching the port a potty get tipped over right in front of me in 2004, i stay the fuck out of those things as much as possible.
Friday: Outkast | Girl Talk | HAIM | Bonobo | Flume | Wye Oak | The Preatures
Saturday: Lorde | Sleigh Bells | CHVRCHES | Capital Cities | Warpaint | Washed Out | Banks
Sunday: Arcade Fire | Beck | Disclosure | Lana Del Rey | AlunaGeorge | Superchunk | Daughter | Poolside
I practically went vegan at the festival just to avoid this. I have a friend who was slamming down pink's chili cheese dogs w/ fries, spicy pie, and the like and didn't have to spend the four hours in the porta-potty that I would have.


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Worst experience ever! Other sites charge the same so go with someone else!
Posted by
I returned my rental car a day early to the Alamo located in Orange County. My sister became ill on our trip and we rescheduled our flights so that we could get home earlier. I did not have time to call the rental agency to advise them of this, however, upon the return of the rental car I asked the receiving agent if we had returned the car in time in order to avoid paying for a fourth day. She said that we had, but because we had prepaid through Hotwire we would need to call them for the refund. Consequently, when I got home I called Hotwire for the partial refund. I spoke with a representative named Sandra who said that she would just need to get confirmation from Alamo that their representative advised me that Hotwire would refund one day of the rental. She placed me on hold and tried to contact Alamo to no avail. She offered me the Alamo manager's contact number and said that I could try contacting the manager at my convenience so that I did not have to continue to wait on hold while she tried to contact the manager. She said that I needed to get in touch with the manager and tell her that Hotwire needed confirmation to process the refund. After trying to contact the Alamo manager for several weeks and leaving numerous messages, I called Hotwire back to advise that I could not reach the manager to whom Sandra had directed me.
I first had misfortune to speak with Herbert. After recounting my situation to him, I immediately got the sense that he wanted to do everything in his power to deny me even the slightest amount of customer service. He did what he called "research" into my account and came to the conclusion that Sandra was mistaken. He informed me that Hotwire's rates are the lowest out there and that because I received such a discounted rate, Hotwire could not refund me for the day I did not use. However, Hotwire was not the only car rental booking service to offer this rate, and the only reason I chose to book through Hotwire rather than carrentals.com (whom I normally book through and will return to from now on) was because that I have had good previous experiences booking hotels through Hotwire. I told Herbert that I understood he was just trying to do his job and asked if I could speak with his superior since he was not going to be able to accommodate my dilemma.
After some time, I was connected with Collin (employee #1615). Collin might as well have been a computer. Actually, a computer would have given me better customer service than Collin. I am infuriated at the way I was treated by him. After repeatedly explaining my situation to him over and over he would simply state that since I had failed to get in contact with an Alamo manager, I was not entitled to receive a refund. I tried to explain to him that essentially I was doing Sandra a favor by agreeing to contact Alamo on Hotwire's behalf in order to process the refund. I could have told Sandra that I would remain on hold while she continued to contact Alamo, but I agreed to take the number and do it later on my own time on her behalf rather than waiting on hold for whom knows how long and wasting both her and my time. Sandra never told me that it was my responsibility to get in contact with Alamo to receive confirmation that I was entitled to a refund. She gave me the option to either do it myself or wait on hold while she pursued the issue. Collin did not seem to understand this detail and maintained that I still needed to contact Hotwire myself in order to get a refund. I repeated that I have been trying to contact them for weeks but that I was fed up with it and thought that it should be Hotwire's responsibility since Hotwire is the one that said I needed this confirmation to begin with. I recapitulated the whole situation to Collin yet again, detailing the entire interaction I had with the Alamo agent who said that Hotwire would refund me for the unused day. Collin then asked if I had this agent's name. I said I did not, but that I do have a receipt which was given to me by the agent who said I would get a refund and that I could scan an image of it over to him and maybe he could decipher out the employee's name or number somewhere on the receipt. He said he could not do that, so I tried to ask him if any of the random numbers on the receipt might be the lady's employee number and he said that he would not be able to tell without looking at it and that since I did not know the agent's name he would not be able to call Alamo himself. I asked him why then had Sandra been able to, and he said that he did not know but that it was not possible for him to call Alamo without the agent's name. Exasperated, I asked him what he suggested I do, and he said to continue trying to call Alamo because it was Alamo's responsibility to refund the money. Again I told him that I had already been told by the Alamo agent to whom I returned the car that Hotwire had to process the refund. Collin repeated that Hotwire would only be able to process the refund if I got a hold of Alamo. I told him again that I had agreed to call Alamo myself as a favor to Sandra rather than waste both of our time, but he again said that Hotwire could not process the refund because I had not gotten a hold of Alamo, and he was not going to contact Alamo without the name of the receiving agent. Essentially Collin succeeded in talking in circles like this with me wasting my time. I got the sense that he was enjoying this "game" in which he was getting paid to argue with me on the phone.
I Collin asked if there was any way I could get in contact with his supervisor and he repeatedly said no and that he had no supervisors. The only way to inform Hotwire about his lack of customer service was via firstname.lastname@example.com. I have never been so turned off from a company from such detestable customer service, especially from a supervisor. He was extremely unprofessional and apathetic regarding my situation. He snickered under his breath when I got upset and kept repeating jargon that did not address my complaint. $17.76 is a measly amount of money and I am confounded that I have had to spend this much time and effort on such a small sum. But the fact of the matter is that I was informed both by the Alamo agent to whom I returned the car and the first Hotwire agent I spoke with that I would be refunded for the unused day. This situation was not about the money. It is simply a matter of principal that a company does right by its customers. I understand that apparently both the receiving Alamo agent and the Hotwire representative were mistaken regarding the information they conveyed. However, a company is obliged to fulfill the promises made by the employees who represent it.
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momsey on 03/02/2011:
What are the terms when you book a rental car through Hotwire? Are you entitled to a refund if you return the car early?
I don't think you can use the fact that the Alamo agent told you you'd be refunded as any ammunition. She doesn't work for Hotwire, so she can't speak for their business practices. If the rules are that Alamo needs to provide confirmation to Hotwire that the car was returned early, then it seems like your beef should be with Alamo. I understand that you can't reach Alamo, but then I would presume Hotwire would have the same trouble reaching them.
It's a very frustrating situation. This is a prime example of why pre-paying for things like car rentals and hotels is just not worth it sometimes.
dan gordon on 03/02/2011:
First you are Hotwires customer NOT Alamo. Hotwire doesn't give refunds as everything is prepaid. You save enough on the 3 days to make up the difference. Alamo told you to talk to Hotwire cause Alamo is the customer for Hotwire and you bought from Hotwire.
iKnowtheanswer on 05/17/2011:
Depending on your sibling's illness you could've gotten a partial refund for the day you did not use. I mean obviously you would have to send in some proof, which it sounds like you are more than willing to do. It's sad that you got treated like that, and as we all know some people just shouldn't be working in customer service. I know that's not the kind of values I promote! But the terms of use are very concrete with the Hot Rates.. so if you had just decided to change your plans that would not fall outside of the parameters of the terms of use. It all comes down to the severity of your sister's illness, or what the deciding factor was in you changing your plans. Otherwise, the price you pay for the Hotwire Hot Rate is final. :(
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Incredibly Disappointed With Hotwire
Posted by
SAN FRANCISCO, WASHINGTON -- I used to be a diehard Hotwire fan, booking every business trip through their service. Today changed everything, when they not only wouldn't honor my hotel booking, but made me endure an atrocious customer service experience.
Did you know that Hotwire can call you at 1:49 PM on the day of your reservation and say the hotel you booked and PRE-PAID for is full and you're out of luck?
Earlier this week I booked two rooms in Vancouver BC at a 4-star hotel. The hotel I selected was in the Burnaby area, close to where I had a customer meeting the following day. At 1:49 PM, shortly before I was due to check into the hotel, I received a voicemail from Hotwire Customer Service, informing me that the hotel I had reserved and paid for in advance no longer had a room. He said that I needed to contact Hotwire if I wanted to book an alternate hotel or get a refund.
Did you know that Hotwire's Customer Service processes are cumbersome, time consuming and ineffective?
When I reached an agent, she said that they could see if another hotel might be available. The first alternate hotel she found cost more money, and she said Hotwire would cover the cost difference. However, she said that she had to do something with Hotwire HotDollars, and could I please be put on hold. Ten minutes later (I kid you not, because my cell phone indicates the duration of the call) she finally came back and asked for my credit card information. I asked her why she needed it, since I had already paid for two rooms. She insisted that she needed to charge my card again, so I gave her the information. Then, when she went to book the rooms, they weren't available.
So we started again, and she found two rooms at the Westin Bayshore at standard pricing, and again said that Hotwire would cover the difference. She said that she would have to put me on hold again to take care of the HotDollars needed. Five minutes later she came back, got my credit card information again, and GUESS WHAT? The rooms at the Westin were no longer available.
She then said that nothing else was available. I insisted that there must be something available further out, so she eventually found a 3.5 star hotel in Surrey. By now, I had been on the call 35 minutes, and I desperately needed to call my colleague so that he didn't show up at the original hotel looking for a room that didn't exist. I asked the agent to quickly conclude the call, and I told her that I was very upset about the customer service exhibited by Hotwire. She offered to deposit 50 HotDollars in my account, and I told her that I didn't even care about the HotDollars, as I needed to get off the phone and call my colleague.
Sadly, the Customer Service Supervisor wasn't much better.
Later, I called Hotwire Customer Service back. I requested a Supervisor and explained my experience. I posed questions such as:
- Why was a booked reservation paid for in advance not valid only hours before check-in?
- Why didn't Hotwire secure other rooms in Vancouver before calling me, instead of putting me through 35 minutes of torture and 2 thwarted attempts to book another hotel.
- Maybe a process that requires 10 minutes to get HotDollars approved isn't good when hotel rooms are scarce and rooms disappear in that timeframe.
- Why did I need to keep giving the agent my credit card number?
- Why was I paying the same for a 3.5 start hotel as I originally paid for a 4-star hotel….that was 3 times farther away from my business meeting location?
The net result was that the Supervisor offered me a whopping 25 HotDollars for my trouble. What an insult! That's less than a dollar a minute for the first call to Hotwire, much less the time and trouble I took to bring this to his attention. My lasting impression is that Hotwire doesn't want to examine customer service issues, or improve processes. All they want to do is try to buy off dissatisfied customers with a dollar amount that is insulting. It's especially interesting in comparison to the 818.90 in HotDollars they would have spent when the agent thought when comparable hotels were available for booking.
I also tried emailing with Hotwire Customer Service, and the responses I got were boilerplate and impersonal. Each email said "over-bookings do occur in the hotel industry and are not unique to Hotwire customers." They also said they looked forward to serving me in the future, which clearly shows that they don't think their service was that bad.
I'm still shaking my head.
All of this is especially crushing when I have been a loyal customer and vocal advocate of Hotwire with friends and on social media. I don't ever plan to use Hotwire again.
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Barb on 11/19/2014:
I won't use them again, either. I found out the hotel I got..on their "gamble" had already booked 2 bed rooms and my daughter and I had to sleep together. Also, the hotel would not give me points for staying because I did not book through them. And, the hotel charged the same amount they were charging, so there was no "deal" anyway. I got screwed, too.
JR on 11/19/2014:
You have revealed a couple of major factors that Hotwire efficiently masks on their web site. Thank you. I was considering using Hotwire but now know to totally avoid them. Imagine if this had been at an island resort you had just flown to.
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Pay 3 Star Prices for 0 Star Hotels
Posted by
WWW.HOTWIRE.COM, FLORIDA -- Please Share!!! BEWARE of HOTWIRE hotel reservations.
For those of you who have never used Hotwire to make a reservation with a hotel let me explain how it works. You select a destination and they give you a general rate on hotels in a star rating system. For example, any hotel in that area with three stars will be one price, and any hotel with four stars will be more, but you are guaranteed a savings because they don't show you the name of the hotel until after you have booked. So you are playing Hotel Roulette. However, you can feel comfortable booking a hotel without knowing the name because of the star rating that they have. I have used this service for years and have scored some pretty amazing deals, but last night was the exception, and the customer service on Hotwire's end to fix the problem was non existent.
A hotel room was booked under a three star rating, my husband wanted something affordable but nicer than a one or two star hotel. Three stars mean "Extra amenities and clean rooms that will make your stay comfortable." However upon arriving at the 'three star' hotel my husband was completely dumbfounded. If you were to give this hotel a star rating it would be negative stars. The room was absolutely terrible. The lock on the door was broken. The light fixtures were broken and were just hanging on the walls by string to keep them up. All the furniture had terrible stains and looked like it had not been cleaned in years. There was silly string and grimy dirt on all the walls and door. The mirror in the bathroom was broken. The shower tiles were falling off the walls. The smell of the room was so acrid that by morning his lungs hurt. Plumping pipes were sticking up from the carpet near the broken Air Conditioner and the ceiling was caving in. Not only that but the hotel offered the exact same price through their personal website so no money savings at all through Hotwire.
Arriving after 11 o clock at night and driving for over 12 hours sleep was the only thing on my husbands mind so he hunkered down for the night and at first light he was out of there.
Now am I upset about the quality of the hotel? Not really, you run into hotels like this but what you see is what you get. I am upset at the portrayal of this hotel through a once trusted site like Hotwire. So, OK, they got it wrong. Maybe they just needed to be informed of the situation, so I called them to let them know. I told them about the hotel and the room and their response was, 'every booking is nonrefundable and cannot be changed'. Even after telling them that this hotel was no three star hotel I got the same response. They kept trying to pass the buck off on other site by saying that they get their star rating from what is already posted online by other sites. OK, so you offer a service but it's not your fault because other people are doing it? Ya OK.
Towards the end of the conversation I was being blamed by Hotwire customer service for not switching rooms. It wasn't like this place had an off chance bad room, the WHOLE place was like this room. It would be like switching sleeping in landfill A because landfill B might have better trash. There was no point.
So beware when you book a 'star rating hotel', you are playing Hotel Roulette even though they 'GUARANTEE' their stars ratings, and if you get scammed into a one star or no star rating hotel and pay three star prices their response is, Oh well. Better luck next time. Well, there will be no next time for me.
Quoting my husband on the quality of Hotwire's 'three star hotel' - "If I were to sleep with a prostitute I would be more scared of getting diseases from this hotel than the prostitute." - puts the 'three star rating' in perspective.
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Hotwire Secret Hotel Deals Scam/Rip Off
Posted by
MONTREAL, NEW YORK -- Hi,
My complaint is regarding the recent scam at Hotwire.
I was clearly told by the customer service representative that the room I am purchasing is a condo in a 3.5 star hotel in downtown Montreal.
Once I paid and the hotel name a specs was revealed, neither of the specs were correct.
I understand that no refund policy, but this was agreed to based on the specs stated.
The hotel was not 3.5 star, it was actually in the area of plateau Montreal and above everything my biggest concern was that this hotel is not a CONDO instead it is a LOFT. All rooms in this hotel are LOFTS. I have a 4 nights stay there, and my whole purpose of renting a condo was to have Privacy (separate closed room) due to two factors.
One being that I am pregnant and as needed and separate space to rest and secondly I am expecting frequent visitors during my stay.
As soon as they revealed the place to me I advised them that this is not a CONDO. I was transferred to another department that deals with such issues. The lady on the phone advised that we have tried to get in touch with the hotel and got their voice mail. If this hotel does not have CONDOS we will refund your money. And someone from our review team will get back to you.
Later that evening, I spoke to hotel myself as well. The lady at the front desk clearly told me that this hotel does NOT have ANY condos. All rooms in this hotel are LOFTS.(Open concept rooms).
2 days later, I have gotten an e-mail from Hotwire team that they have checked with the hotel and the rooms have specs that meet the amenities of a CONDO. If the room has a kitchenette that does not make it a CONDO. CONDOS are not open concept rooms by all means. However they have mentioned on their own website that CONDO will have separate room, please see below Hotwire comments for a CONDO
• Condos are typically larger than a hotel room in size. Most condos offer separate sleeping and living areas and a full kitchen or kitchenette.
• For groups, condos can offer better value compared with multiple hotel rooms.
• Features typically include a separate bedroom and living room, full kitchen or kitchenette, and laundry facilities.
I plan to go there in August and would seriously require help to get my re-fund from Hotwire or else they should book a CONDO for me as committed in downtown Montreal in a 3.5 star hotel. LOFT Hotel in Montreal does not meet any of these specs as they have mentioned on their websites. Below is the list of hotels they have adversities as 3.5 star and after booking you get ripped off with 1 or 2 star rating hotels or a total fraud as in my case. The deal was Condo and they booked me 3rd class unknown pro claimed 3.5star LOFT.
You can clearly see "LOFT HOTEL" is nowhere in their 3.5 star rating. At the time of booking they committed a CONDO and now they are forcing me to stay in a LOFT. This is a total RIPP OFF of innocent people and one should stop HOTWIRE for doing all these fraudulent acts. They are doing it so bravely (Cut throat) as NOBODY is out there to stop their fraudulent practice and bring them under the LAW Jurisdiction. I urge you please take up this issue as a fraudulent ACT and I want you to open enquiry against them on urgent basis. You can go online and just Google Hotwire SCAM or RIPOFF and you see how people are being victimized by them.
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Old Timer on 06/24/2013:
Document everything, what you wanted, what they sold you, what you were told you would get, any documentation on their site to support you case. Then file a charge back with your credit card company.
Once Hotwire gets the charge back they will go in and change booking records, general info and lie in order to beat the charge back. So you need to document while the truth is still available.
Then, never use these 3rd party travel sites again. Find where you want to go and stay on Google and maybe Kayack. They call and book direct. Lower cost, less hassle, less grief.
They are all bad, Priceline, Hotwire, Travelocity etc. Not one of them cna bet trusted to be truthful.
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Hotwire Stole $1,650 From My Bank Account, Beware!!!!
Posted by
CALIFORNIA -- I tried to book a vacation package that included air faire, hotel and car. On the last reservation page, it gave me the option of paying a $1,090 deposit and the remaining balance by August 5. That was my choice, and entered my VISA debit card information. When I hit the 'book this itinerary' button, the system stated: "We were unable to complete your booking at this time You may wish to try again later. If your itinerary requires immediate action, please call our customer service center at 1-866-394-2015 for Vacation Packages support, 1-866-345-4007 for Activities support, or 001-817-983-0659 for international calls."
I decided to try again later, but in about an hour I discovered that my bank account (the one tied to the debit VISA card) had been charged $1,650 and $889 in separate transactions. When I called their customer service, they stated that this reservation IS NOT BOOKED, that there are no actual charges but a 'security deposit' hold because of using a debit card. That the amount should be back on my account in 24-72 hours.
Then I proceeded to call my bank, and they explained that this is NOT an amount on hold, but actual charges debited to my account. I called Hotwire several times again, only to find different employees telling me the same thing over and over "this is a security deposit", "our credit card authorization department is not available until Monday", and the last one "you have to call your bank, because they are the ones holding the amount".
I have cancelled my VISA because I am panicked that this people will debit more charges and they suggested that I request a bank investigation and reclamation.
In the end, my account is WIPED OUT, I have NO RESERVATION and HOTWIRE representatives keep LYING and MISLEADING.
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Soaring Consumer on 06/17/2013:
I suggest going to your bank and calling Hotwire while at the bank with the representative. When they repeat their confirmation that no reservation exists they should be able to help initiate a chargeback on the funds.
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Don't Believe Hotwire's Low Price Guarantee, Nor Their Price Match Policy
Posted by
THEY WOULDN'T TELL ME WHEN I ASKED, FLORIDA -- Hot wire does not back up their advertisements!
We were in Kauai, Hi and needed a car for 2 days. My daughter contacted Hot Wire as she has used them many times before and the lowest price guarantee was offered, my daughter accepted and put it on her credit card. The next day I checked directly with Alamo and got the exact time/day/car type guaranteed price of half what Hotwire was charging my daughter for their "Lowest price". She called first and was given the company line.. "It was the lowest price that Hertz had when we checked".. I called and got the same line, plus, because we weren't in the "more than 48 hours" cancellation time slot, they refused. I asked to speak to a supervisor and I got Miguel (he wouldn't say where he was located ... It's against company policy).. I'm in Hawaii.. where is he??? I quoted the Alamo price (half of the "guaranteed low price").. asked him to price match.. company policy, can't do.. not outside of the 48 hour cancellation period.. I explained same pickup drop off time, same economy car, etc. he wouldn't budge... I asked if the call was being recorded, he said it was.. We had a more detailed discussion about company policy, company reputation and my feelings about his answers.. it made no difference... we had to cancel the Ala, mo reservation (which they were very pleasant about) and use the Hotwire reservation or be fully charged for it... and considering contacting the credit card company and registering a complaint and ask them to not pay.
Needless to say, we won't be using Hotwire again and I strongly urge anyone else to do the same... once they get your money (twice as much as they should have) they won't consider anything except keeping it!!! Greedy SOBs. customer relations stink !
Tom Wallon Jackxonville, Fl.
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Old Timer on 02/28/2013:
Classic reason for staying far away from all these 3rd party sites. Better prices, better service to just deal direct.
trmn8r on 02/28/2013:
People will continue to use these sites, because of the premise that they will save money.
Personally, it is simply not worth the aggravation. IMO, if shopping is done with care, the customer will get a decent quote because of competition. Adding a third party logically adds another party that needs to make a profit.
BobSF on 03/01/2013:
I check with the rental companies first then with the 3rd party vendors.
bhskittykatt on 03/02/2013:
I'm confused...was the Hotwire reservation for an Alamo car, or a Hertz car? You say you found a cheaper rental directly through Alamo, but the person you called mentioned Hertz.
Either way, this is why it's always best to book direct with the rental company.
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Unbelievably awful company
Posted by
UNKNOWN -- So we're going to Panama for Christmas this year. I went to Hotwire, which had the cheapest tickets. What a mistake.
I booked on Saturday, and booked that we're going to take a red-eye that leaves Tuesday night (11 pm), returning on a 9:30 A.M. flight a week and a half later. Three days later, I got an email from Hotwire that notified me that my return trip has been changed from 10 A.M. to noon. I looked at the itinerary and saw that BOTH flights had been changed, and the flight TO Panama has been changed to a red-eye that leaves on Tuesday MORNING (1 a. m.) I called Hotwire to explain that my kids wouldn't miss another day of school, and asked why the computer changed me to a red-eye that left at 22 hours earlier than I had booked, instead of two hours later. While I never got an explanation for that, after about an hour on the phone with Hotwire, they tell me they'll change the red-eye to Wed morning at 1 a. m., which is fine.
An absolute comedy (not) of errors then ensued, with the morons at Hotwire telling me that there is no 1 A.M. flight and the red-eye leaves at 11 pm and the 10 am flight has been restored. In fact, there is no 11 pm flight any more, and the 10 am flight from Panama has also been changed, per the airlines. I wasted literally hours trying to get this straightened out with Hotwire, United and its codeshare, Copa. By noon, Hotwire had somehow managed to book my family on TWO flights TO Panama (same time, same flight number -- the 1 am, NOT the 11 pm that Hotwire kept telling me was the valid flight) then sending me confirmation after confirmation that we're on flights that don't exist. Finally, after I complained using their "contact us" link, I got an email from Hotwire telling me that United has "assumed ownership" of my reservation.
So, this morning, I checked the status of all, hoping it was cleared up. As of now, we're booked on TWO flights back from Panama (again, my family is booked twice, on the same flight), Hotwire has AGAIN confirmed me on flights that don't exist, and I have a duplicate charge on my card.
Best of all, when I called Hotwire (twice) they just don't care. A customer service supervisor and a customer service manager each told me that they can only book per the airlines. I asked why I keep getting emails confirming flights that don't exist, and they have no answer.
This is the most absurd waste of time and money I can imagine.
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Elizabeth_Claire on 12/25/2012:
Hotwire is able to sell airline's tickets for cheap, they do NOT have control over any changes to tickets. You buy it from them but it is treated no differently than if you bought from the airline directly, airlines reserve the right to make changes to tickets and if they don't sell enough of a certain flight, they WILL change the schedule to fill other flights. Don't blame Hotwire.
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Hotwire.com Is a Ripoff Don't Use This Website for Your Bookings!!!
Posted by
TEXAS -- I'm writing this review to make consumers aware of what a big rip off Hotels.com is. My husband and I were going to make a trip to Galveston Island to Moody Gardens for the weekend and something came up medically where we were unable to make it.
I called Hotwire consumer 800 number to ask if I could change the reservation to another day during the month. They stated that in order to do that I would have to fax a letter from the doctor stating that he had medical problems and was unable to travel etc.
In my opinion it is none of their business what medical problems he is having.
We were willing to pay any extra fees it would cost to change the reservation but because we booked from Hotwire.com we were unable to change the reservations and we were unable to obtain a refund. I am very upset because had I known that the discount they gave us was only $5.00 difference from what the hotel would have actually charged I would have called the hotel directly and booked us a room through the hotel. So in closing consumers beware... HOTWIRE IS A BIG RIP OFF. They only give you a small discount and there are no refunds once you book with them.
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DELL Hell on 07/12/2012:
It's in their fine print that they can do what they do, because you agreed to their terms when you booked. All of these 3rd party re-seller sites are nothing nice to deal with. You have to be able to afford to lose your booking and or money when dealing with them.
Priceline is the worst of the bunch. Use Kayak for pricing then book direct. Screw these 3rd party scammers, heck they will screw you over in a heartbeat if given the chance to do so.
onlooker on 07/13/2012:
It is unfortunate, but when you confirmed the room, you agreed to certain terms.....and one of those terms is no changes. They gave you their solution, you chose to not accept it.
I do hope you get your visit to the gardens -
To CowboyFan on 06/28/2013:
It IS a rip off. When you send them the note, they deny you. I have seen this happen before. The note doesn't make a difference. Either way, it is common courtesy to accommodate those with disabilities. This site does not do that at all. To people with disabilities, don't work with United Airlines OR Hotwire.
Stacey on 07/16/2013:
I had the same experience! Worse thing ever!
nunya on 07/23/2013:
you may find it unfair but do you know how many people call in and say that they need to cancel b/c of a medical issue. what Hotwire asks you to send in is just a letter from a dr. stating that a medical issue has interrupted your plans and you need to cancel the hotel. they do not need specifics of what the medical issue is just that there is one. BTW read the terms of use before booking, It is not hidden it is listed in regular print that Hotrates can not be canceled.
diana hatch on 07/31/2013:
I went to a motel up by Mackinac island for a weekend. I went through hotwire.com. when I was in the motel a mouse ran through the room and the room smelled misty.I asked hot wire for a refund and they wouldn't. I just went to use the 50.00 credit they gave me and they said it expired. No one never told me that. What a rip off.they should be reported to the Better Business Bureau. firstname.lastname@example.com
EL on 08/21/2013:
I booked a hotel through Hotwire.com and after finding out the hotel name I found out that there was no discount actually it was $0.50 cents less booking it directly through the hotel website. Hotwire website advertised that room with a saving of more than $110 per night which was false because after the fact the hotel website didn't have that rate. I called Hotwire to let them know after making my research and instead of helping in some way to alleviate my disappointing experience, they were deceiving with their answers. They were coming with all sort of explanations that were not truthful. I knew because I researched before my call. They said that my room rate was higher when I was looking online at the hotel website rate and then they would change their tactics and say things like we offer assistance in case the hotel gets overbook… really??
So disappointing dealing with them, I no longer will do any business with them.. be aware of their tactics
Janis on 04/21/2014:
I booked a trip recently (just an overnight) for my husband and I through Hotwire and purchased their "trip protection" which states it covers your trip if it has to be cancelled due to illness. I guess somewhere in their little fine print it states that the only way they will cover it is if you go to a doctor who will attest to the fact that you had to cancel the trip. My husband came down with a stomach bug and we couldn't make the drive and I was denied coverage because we didn't have a doctor note to cancel the trip. I mean really!! Who goes to the doctor to incur an office visit charge for a regular stomach bug...but then again who drives 2-3 hours when they would have to stop every few miles and vomit?? This is the first time I used Hotwire (always a Priceline customer with NO problems) and will definitely be my last. I would warn anyone booking through Hotwire to not waste your money on the trip protection!!! Or better yet....go to Priceline, they are much better.
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Renter Beware and Be Warned
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The Summer is Upon Us â Renters Beware
To begin with, I want to make it perfectly clear that I am writing this editorial as a promise to a certain manager for a national travel company that boasts customer service. I am also writing as a service to anyone who is thinking about making the most of an opportunity to enjoy some family time together in what they are thinking is an affordable way to âget awayâ as the corporate agencies so portray.
With the coming Memorial Day holiday approaching, I as many of you reading this thought of different ways to entertain the family while making the most of what is available. Together, my wife and I came up with the idea of renting a nice car and taking a short outing to North Carolinaâs Outer Banks. My goal was simple, to watch my kids while my wife and I watched the sun rising over the Atlantic. So to work we went. Trip planned, motel reservations made and securing the car. Easy enough: My wife is used to making needed motel reservations from my old days of racing on tour. Me: Not so much and the reservation of the car of course fell to me. So I immediately jumped online and soon was âchattingâ with a salesman for a national travel website. Lets call them âWarm Cableâ.com.
The customer service I thought at the time was excellent. He helped me through the rental agreement and before I knew it, the rental agreement had been clicked and the money was deducted from my account. No problem; that is until we found out at work that contrary to what we were told earlier, the company would be down longer so in an effort to take advantage of the longer length of time, I attempted to extend my car rental reservations.
This is where things get a bit ugly. After several attempts to get through to âWarmCableâ, I finally got through to a customer service representative and found out that the traditional definition of customer service meant something entirely different from her. I am not sure which was more offensive. Her belittling attitude or her matter of fact stance that there was nothing she could do, I would need to contact the car rental agency themselves. This went back and forth between âWarmCableâ and Hertz until finally; my wife was more worried about my blood pressure than the car or vacation. After a 35 minute wait, I was finally connected to a manager at âWarmCableâ. Apparently having read the notes about my attempts to extend the rental agreement, he calmly explained that the rental contract did not allow them or the rental company to make any changes to the contract. Then of course came the inevitable âDidnât you read the terms of the agreementâ? This, in case you do not know, is the little box that you have to check in order to complete the agreement when you do anything online. Generally beside it is a comment to âClick Here to Read the Terms of the Agreementâ. OK: So I didnât. After all, I was online with a helpful chap who was guiding me through the agreement. At this point, a slight chuckle came from the other end as I was informed that the agreement clearly states that the agreement cannot be cancelled or changed at all and by clicking, you are agreeing to this. What kind of idiot would agree to something like this? ME! And anyone else who feels that they are doing something special for their family.
So take it from me. Read the terms and understand them before you get railroaded yourself. Make sure you know what you are clicking and have everything planned out and in stone before spending the money you have allotted for your vacation. As for me, against my wifeâs better judgment I wrote the fee for the initial agreement off as an investment. Like I told Sam after being laughed at by him, I considered the money lost and am making it my purpose to make sure that as many people as possible are aware of what they are doing and who what kind of businesses they are dealing with before agreeing to do business with them. If one person reads this and takes the time to look at the information and is educated and makes the right decision, then it was money well spent. So donât let me down. Think before you rent anything.
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trmn8r on 05/16/2012:
I tried to browse this as it is lengthy, and what I came up with is it is a complaint against WarmCable. But it appears to be against Hotwire. I'm a little confused. I deal directly with companies like Hertz or National - the middle man thing has no appeal.
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Let them know at Hotwire
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SAN FRANCISCO, CALIFORNIA -- Email email@example.com to let him know of your displeasure with Hotwire. He is the president of the company but some woman who is so rude answers his emails. She called me today to make me aware despite my efforts to resolve The Dump they want to put me up in Charleston, SC that is supposed to be in the " historic downtown" only to be on the outskirts under a bridge 10-15 minutes away. I immediately called them to cancel and was willing to pay regular price to give my wife a luxurious hotel she deserves. Hotwire made it look as though you could get these same hotels at a greatly reduced price only to put you on the outskirts of their so called green zone . They make you aware of over the phone that you are choosing a hotel anywhere in that area only after you have found out they have given you a hotel miles from where you thought it would be. Oh, but they put 20 or so bullet points in their "green-zone" to make you think that's the area where your hotel is located. We want one that charges by the night, not hour. Seriously, I tried to explain and told them I wanted to pay more to get the hotel I wanted because I felt duped by their so called "hot deal". You would think emailing their CEO would bring a nice resolution and hey, I am wiling to pay $200 a night to get what I want, not the 68$ hot deal in "Cracktown" in Charleston. Send all you emails to Clem to let him know how bad is company is. I have never dealt with such horrible customer service who is unwilling and unsympathetic and are only trying to fill up the hotels they make a special deal with where they are making close to 40-50% commission. They have absolutely hands down worst customer service/experience in the world. I feel as though they are holding me hostage so I went on the Federal Trade Commission's website and filed a grievance through them. We'll see what happens but you would think my request was simple enough and that they would be willing to accommodate and satisfy a client, especially when I notified them immediately about this hotel and that I know it and refuse to stay in such a place. Their corporate contacts were horrific as well so that is why we need to send Clem as many emails as possible. Oh, I was referred to by the corporate contact today as the one that sent all the emails and that she filters them. You can also get his voice mail as well by calling corporate headquarters at 415-343-8400 and using the directory ans simply putting in the numbers that represent his last name" Bason" and hit the pound sign and you go right into his inbox and leave a message. At least we all as consumers can contact them to let them know they have a miserable company and are miserable people
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Prince Ceasar on 11/29/2011:
I've used Hotwire and Priceline. I always do my homework before bidding. Did you pick a one star hotel or something? I never pick anything under 2 stars. These services can be a good thing, but sometimes it can be bad too.
dan gordon on 11/29/2011:
to be fair Hotwire and Priceline work very well if you understand the risks. If you want some luxuary hotel for a special weekend with your wife I probably wouldn't use an anonymouse no name hotel to select from. You apparently picked a very low star level. Web sites such as betterbidding.com provides a Hotwire hotel list which minimizes some of the risk. The zones are quite broad so you may end up in the fringes of the 'zone'. Its the tradeoff for getting a good deal.
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Workers stand on the Costa Concordia cruise ship laying aground near... News Photo 159169530Cruise,Emergencies and Disasters,Giglio,Giglio Island,Italian Island,Italy,Laying,Mode of Transport,Occupation,Port,Ship,Stand,Vertical,Wreck of the Costa ConcordiaPhotographer FILIPPO MONTEFORTECollection: AFP 2013 AFPWorkers stand on the Costa Concordia cruise ship laying aground near the port on January 9, 2013 on the Italian island of Giglio. A year on from the Costa Concordia tragedy in which 32 people lost their lives, the giant cruise ship still lies keeled over on an Italian island and its captain Francesco Schettino has become a global figure of mockery. AFP PHOTO / FILIPPO MONTEFORTE (Photo credit should read FILIPPO MONTEFORTE/AFP/Getty Images)


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Most stressful jobs of 2013
Published On: Jan 30 2012 11:27:42 AM CST Updated On: Jan 11 2013 01:00:00 AM CST
Think your job's stressful? Careercast.com ranks the jobs that make blood pressures rise the most.
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10 Easy Party Snacks
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Senior Lecturer Brian Lendecky was named a 2014 recipient of the Texas Society of CPAs' (TSCPA) Outstanding Accounting Educator Award. The award is given to Texans who have demonstrated excellence in teaching and who have distinguished themselves through active service to the accounting profession.
Lendecky was recognized not only for his work to develop the award-winning service course, the Tax Practicum—Federal Taxation of Low-Income Filers, but also the time he's given to students as a faculty advisor for the PriceWaterhouseCoopers xACT and xTAX case competitions and teaching classes for study abroad.
We are extremely proud of Brian and congratulate him on this honor.
Congratulations to MPA 4th-year Charles Moore and 3rd-year Grant Rogers for their nominations to the 2014 Academic All-Big 12 Conference Team. This is the third time for Charles to receive this nomination and the second for Grant.
Texas landed a league-leading 14 student-athletes on the 2014 Academic All-Big 12 Conference Team, the league announced Tuesday. Texas placed 12 student-athletes on the first team and two on the second team. Nominated by each institution's director of student-athlete support services, the men's swimming and diving Academic All-Big 12 Team consists of 24 first-team members and seven second-team selections. First-team honorees have maintained a minimum 3.20 grade-point average, while second-team members have maintained a 3.00 to 3.19 GPA.
For the eighth year in a row, U.S. News and World Report (USN) ranked the Texas Master in Professional Accounting (MPA) program the #1 graduate accounting program in the nation. This marks 22 years accounting has ranked in the top five of the USN's survey of best graduate schools.
Congratulations to our department and the MPA team for all their hard work to achieve this impressive run!
"Inside the "Black Box" of Sell-Side Financial Analysts," by Michael Clement, Lawrence D. Brown, Andrew Call, and Nathan Sharp was selected as a finalist in the competition for the inaugural FARS Midyear Meeting Best Paper Award. Although another paper was selected as the winner, the selection committee, which includes Brian Bushee, Shuping Chen, Darren Roulstone, and Cathy Schrand, was impressed by the high quality of his paper and decided that the paper merited special recognition as a finalist in the competition.
Congratulations Professor Clement on this prestigious honor!
Accounting doctoral student, Christopher Yust was selected to receive the 2014 Deloitte Foundation Doctoral Fellowship in Accounting. Up to 10 students are chosen each year for the $25,000 award that is given to top accounting doctoral students planning to pursue academic careers upon graduation. The award is intended to help cover expenses during the final year of coursework and the subsequent year to complete their dissertation. Approximately 100 universities are invited to apply for the Fellowship, with the accounting faculty nominating the students.
"This is a well-deserved honor for Chris, who has truly distinguished himself by outstanding achievements in research and teaching," said Associate Professor of Accounting Yong Yu, Christopher's graduate advisor. "I am very proud of Chris and so happy to see his hard work, dedication and passion recognized through this award."
Christopher earned his Bachelor of Business Administration in Accounting and Master of Science in Finance from Texas A&M University. Prior to joining the program, he worked as a Senior Associate at PricewaterhouseCoopers in their Transaction Services group in New York City and as a Postgraduate Technical Assistant at the Financial Accounting Standards Board (FASB). Christopher's primary research interests are financial accounting and reporting issues by banks and other financial institutions.
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Navidea Biopharmaceuticals Participates In Symposium Focused On Sentinel Lymph Node Biopsy At The International Symposium On Metastasis In Head And Neck Cancer
About Lymphatic Mapping
Lymphatic mapping is a procedure designed to guide lymph node dissection and biopsy procedures. It consists of Intraoperative Lymphatic Mapping (ILM) often accompanied by lymphoscintigraphy. Lymphoscintigraphy is an imaging procedure routinely performed pre-operatively to provide guidance on the location of lymph nodes to be biopsied. ILM is a surgical procedure in which lymph nodes draining the area around a tumor are identified and biopsied to determine if cancer has spread to the lymph nodes. These nodes, commonly referred to as "Sentinel Lymph Nodes," are removed and analyzed for the presence of malignant cells. Lymphatic Mapping provides an accurate staging procedure that can help ensure optimal surgical and therapeutic choices, including the avoidance of the morbidity of a complete lymph node dissection for patients in whom the Sentinel Lymph Nodes were found to be free of cancer.
About Navidea
Navidea Biopharmaceuticals, Inc. (NYSE MKT: NAVB) is a biopharmaceutical company focused on the development and commercialization of precision diagnostics and radiopharmaceutical agents. Navidea is actively developing four radiopharmaceutical agent platforms – Lymphoseek ®, NAV4694, NAV5001 and RIGScan TM – to help identify the sites and pathways of undetected disease and enable better diagnostic accuracy, clinical decision-making and, ultimately, patient care. Navidea's strategy is to deliver superior growth and shareholder return by bringing to market novel radiopharmaceutical agents and advancing the Company's pipeline through selective acquisitions, global partnering and commercialization efforts. For more information, please visit www.navidea.com.The Private Securities Litigation Reform Act of 1995 (the Act) provides a safe harbor for forward-looking statements made by or on behalf of the Company. Statements in this news release, which relate to other than strictly historical facts, such as statements about the Company's plans and strategies, expectations for future financial performance, new and existing products and technologies, anticipated clinical and regulatory pathways, and markets for the Company's products are forward-looking statements within the meaning of the Act. The words "believe," "expect," "anticipate," "estimate," "project," and similar expressions identify forward-looking statements that speak only as of the date hereof. Investors are cautioned that such statements involve risks and uncertainties that could cause actual results to differ materially from historical or anticipated results due to many factors including, but not limited to, the Company's continuing operating losses, uncertainty of market acceptance of its products, reliance on third party manufacturers, accumulated deficit, future capital needs, uncertainty of capital funding, dependence on limited product line and distribution channels, competition, limited marketing and manufacturing experience, risks of development of new products, regulatory risks and other risks detailed in the Company's most recent Annual Report on Form 10-K and other Securities and Exchange Commission filings. The Company undertakes no obligation to publicly update or revise any forward-looking statements.
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"It is with great disappointment that Discount Tire Racing/TwoTwo Motorsports' Chad Reed announces that he must sit out for the remaining rounds of the 2014 AMA Monster Energy Supercross series after undergoing shoulder surgery to repair injuries sustained in a racing accident in San Diego," said the press release.
Reed will now turn his focus to the 2014 Lucas Oil Pro Motocross Championship, but he is excited to announce a new chapter for Discount Tire Racing/TwoTwo Motorsports?Dean Wilson!
Chad reached an agreement with Mitch Payton of Monster Energy/Pro Circuit Kawasaki to allow Dean Wilson to race Reed's Kawasaki KX450F at select East Coast rounds of 2014 Supercross series. Wilson has prior experience racing the KX450F in the outdoor Nationals, however this will be his first attempt at racing in the 450 Supercross class. Dean will not be racing the 450 class at Atlanta.
Reed said, "I'm excited for Dean because it is the team's long term goal to have multiple riders on the team and Dean's name has been kicked around the semi for a long time. This is our first chance to see how it goes with another rider in the mix. Not only is Dean a good friend, but is also somebody who I respect for his talent. I'm excited for the chance to work with him and not dwell on the fact that I'm out of the championship. I'm excited to put a headset on and go to the races as team owner and try to see what we can do and have fun with Deano."


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Even amid those concerns, no one knows for sure what the impact that Obamacare and the various new taxes associated with it will have on the business community. Again, the only thing driving growth is directly linked to the Federal Reserve's balance sheet expansion. The chart below is courtesy of the Federal Reserve's website.
On August 8, 2007 the Federal Reserve's total assets were $869 billion dollars. As can clearly be seen today, according to the Federal Reserve the central bank's total balance sheet has grown to over $3.2 trillion dollars. The increase is on the verge of rising exponentially. With QE, QE2, QE3, Operation Twist, Extended Operation Twist, and now with QE 4 in Perpetuity this trend is certainly unlikely to shift.
At this point in time the Federal Reserve is printing roughly $85 billion dollars each month to purchase Treasury securities with a focus on the long end of the maturity curve. As primary dealers of Treasury securities process these flows the money eventually finds its way into riskier assets that offer higher rates of returns through balance sheet machinations at large money center banks.
It has proven that the flow of the Federal Reserve's printed monies are more important than the total money stock for a variety of reasons and inflation according to the government's data is under control ex food and energy.
However, how are people supposed to survive without food and energy in today's world? The last time I went to fill up my gas tank or to purchase food prices have gone up significantly. According to the 1990 version of consumer price reporting, real consumer inflation is running around 6% currently and shadowstats.com has the following comparison.
Unfortunately the 1980 based inflation numbers are even uglier, which based on Shadowstats' data chart would place consumer inflation at nearly 10%. The calculations being used by Shadowstats.com are based on the government's OLD ways of calculating inflation. The calculations were adjusted over time and today the data is completely manipulated by not including items that typically experience the largest levels of inflation.


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Wrigley Field improvements great but what about the team?
BY RICK TELANDER email@example.com April 15, 2013 10:03AM
- Timeline: The Ricketts and Wrigley Field
- U.S. Rep Mike Quigley: Wrigley deal could help Cubs land 'a World Series win'
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Updated: April 15, 2013 12:26PM
I'm exhausted just from reading the early details of the Cubs-Wrigleyville agreement.
Not only did this thing take about four years to come together, but its glacial formation helped provide an excellent smokescreen for a team that is about as bad as they come in the major leagues.
See, that's part of the exhaustion. All of this haggling over things like signs and scoreboards and rooftops and walkways and parking lots and hotels and ''LED ribbon boards'' and cement ready to fall on people's heads has nothing to do with baseball.
It has to do with the promise of a better team, yes — one that might break the 104-year World Series drought — but it comes with no guarantee. The Cubs might get the 5,000-square-foot Jumbotron they and Mayor Rahm Emanuel and Ald. Tom Tunney (44th) have essentially agreed upon. They might get the 800-square-foot ''see-through sign'' above the right-field bleachers, the slick boutique hotel across Clark Street, the plaza, ''kids zone'' and office building on the triangle lot and the extra night games the group has agreed to.
The Cubs actually might enter the 21st century building-wise. But a recent Forbes report already named them the most profitable team in the majors, and what did it buy last season? One hundred one losses.
So this ''framework'' for a deal that still needs lots of city government and regulatory-commission approval is nice. Why, the shutting down of Waveland and Sheffield for street fairs during certain series will be as much fun as drinking green beer from a leprechaun's bucket on St. Patrick's Day.
But does it guarantee a good team?
No. All this renovation and building will cost about a half-billion dollars, and most of that expenditure will come back to the family in the form of increased ad revenue, equity and rent.
(You think that little hotel won't be a cash cow? Let's do some quick math. There are to be 175 rooms, per the agreement. Let's say they rent for a modest $150 a night. That's a potential $26,250 income per night. Multiplied by 365 days, that's $9.58 million. Say it's only two-thirds that. That's still more than $6 million per year. And that doesn't include the food and bar revenue that could be off the charts. Or income from meeting rooms, weddings, on and on. This is sacred Wrigleyville, remember.)
But the Cubs never will outspend the Yankees, or maybe even the profligate Dodgers. Nor do dollars guarantee winning, in any case. What they do guarantee is the need for more dollars.
I do have to say, Cubs chairman Tom Ricketts has the outward patience of Job. Why he never flew into a screaming, profanity-laced rage over the demands of the neighborhood — Wrigley Field has been there longer than any resident — I do not know. Emanuel certainly would have gone ballistic. Maybe he did?
Even as the most constrained stadium owner in baseball, he never threatened to move the club to the smarmily beckoning suburb of Rosemont or to Florida or anywhere else. White Sox chairman Jerry Reinsdorf would have pulled that stunt in a St. Petersburg second.
For this Ricketts deserves a big pat on the back and maybe even his own bobblehead day. It's possible Tunney deserves one, too, though he had us all jumping through hoops of anxiety for years.
Nor is it certain this deal won't get sued back to the Bricks and Ivy Age by that renegade band known as the Rooftop Owners, the nearby building owners who have 11 more years on a contract with the Cubs that guarantees them an unobstructed view of their already obstructed view of the field. This deal is so insane that I can't even begin. But it's legal. And it might be explosive.
But for now we'll believe the happy news and breathe a sigh of relief.
A redone stadium. A big replay screen. Two-thousand jobs. Millions in tax revenue.
Big smiles and handshakes all around.
We won't even mention the 4-8 team on the road to nowhere.


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