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I Ordered Flowers for My Mom on Mothers Day
Posted by
TUCSON, ARIZONA -- I ordered a dozen roses for my mom mother's day. They were delivered via Ups truck that was hot in the truck.
My mom opened the box and I was shocked and embarrassed at the roses that lay there in that box.
They didn't have and leaves on the roses. The vase was stuffed in the bottom of the box.
So my mom had to "arrange' her own mothers day flowers I paid $44.00 for. They looked nothing like the add in Proflowers web site they looked like stocks with roses on the top with no foliage! Very ugly. I am having my charges disputed through my bank. Cause obviously they don't stand by there guarantee!
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ProFlowers.com Extreme Disappointment
Posted by
Flowers arrived limp and dead. I had ordered Roses, but they sent me something else. I don't know what they are, because they are mostly dead. The first impression is the one that counts. The recipient was very disappointed and thought it was done on purpose to piss her off. No replacement flowers, refund, or resending the correct ones will undo the damage. Thanks ProFlowers.
First I only complained (did not ask for a refund out right) because I had one more day for delivery. "Mike" assured me I would get them the following day in the morning, so I waited. I did not receive the order by 10AM so I called. They had no record of a replacement order and said they have over 200 employees with many "Mikes". When I requested same day delivery (because of my problem), they said they could not deliver the same day, even though they offer this service online. So now it is Friday and mother's day is on Sunday. I don't have any Roses with a refund that means nothing.
STAY AWAY FROM THESE GUYS. I also have experience with 1800flowers, but they also made mistakes sending the wrong/dead flowers. To be fair, they only screwed up 1 time out of 7 orders. But that one time was enough for me to look like a cheap fool and go to ProFlowers, and now this! Walk to your local florist and have them deliver the old fashion way.
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Deceptive Advertising
Posted by
My husband and I were long time customers of Proflower.com until recently. In May we went on their website to order flowers for my Mother in Law for Mother's Day and there was, what we thought was a great promotion "free shipping". "Wow" we thought this is fantastic, must be a stimulus plan to boost the ecommerce market.
After we ordered the flowers online with our Visa Card, there was a link on the page to get $15 off your next order, this to us did not constitute fee shipping, But my husband clicked it anyhow, hey $15 credit is at least something, and a new window came up and asked him for my e-mail address and zip code, since this was my account. He checked it out and found out that if you clicked the "I want my $15 gift code now" button the detail said it would charge our credit card or Paypal account "for just a $1.95 activation fee billed by EasySaver Rewards to the credit card or PayPal account you just entered during your ProFlowers purchase."
It also stated, "To continue after the introductory trial period, do nothing and all the great benefits and savings will automatically continue for just $14.95 per month, billed by EasySaver Rewards to the same credit card or PayPal account where applicable." This was hidden and not something you would see easily if you didn't read the fine print.
This is by far the most deceptive marketing that I have seen.
The button (I want my $15 gift code now) does not indicate in any way that you are purchasing anything.
This advertisement implies that the $15 gift code is not part of any kind of purchase, or associated with any other partner. It asks for your e-mail and zip code which they already had for several years with my existing Proflowers.com account. I too couldn't understand why they would ask for it again so we never filled that information out and we were not signed up for EasySaver Rewards.
We opted to pay the shipping and handling charges. These charges came out to $19.97, equaling more than half the total cost of the flowers we ordered which were $29.98 plus $6.99 for a vase that was worth $1, plus tax totaling $60.36 for what we thought would be $36.97 plus tax. And to add insult to injury they also tacked on a charge of $4.99 for guaranteed May 8 Delivery which we never asked for since this order was placed in plenty of time.
If this isn't deceptive I don't know what is. We are pursuing this with our State Attorney Generals office.
Just so you know, I contacted customer service on May 6th to lodge a formal complaint and gave my contact information to the Representative on the phone. I told her to have them call my cell number and on May 8th I received a call from A Special Program Associate on my home number. I never give my home number to the Representative but it was listed on my Proflowers.com account. I returned his call that evening and one more time two weeks later but never received a return call.
So today I stumbled across this site which listed page after page of complaints for the same reason I lodged mine and decided to once again to respond to the original May 8th email from the Special Program Associate, this time I cc'd another Associate who's email address I discovered at the bottom of the original email.
I received a call from the 2nd person who tried to tell me that they were very sorry for the confusion and that she was going to refund my account for any of the debits for the EasySave Rewards but we didn't have any account. If either of them actually read my emails they would have seen that I had already stated that.
After many minutes of caned statements I was offered a credit for the extra shipping charges of $4.99 and a free flower order which I declined.
I'm not interested in receiving a refund; she didn't get the principal behind my lodging the complaint. THIS IS FALSE ADVERTISING, plain and simple and they need to be investigated for it.
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GreatLakeDweller on 06/05/2009:
It sounds like they could not satisfy you no matter what. They are not going to change their advertising method, as it is apparently making them money. When you were not satisfied in the beginning, it would have been better to cancel your order and go elsewhere. There are florists EVERYWHERE.
Also, before you purchase online it may be beneficial to read the reviews in various places such as this. This company appears to have many complaints.
WLJ0803 on 06/06/2009:
Actually that's not true I have been a long standing customer of proflowers.com for many years, for personal and business reasons and this is new with them. All I want is for them to change business practices. BTW – did you know that EasySaved Rewards is owned but the same corporation that owns Proflower.com, Provide Commerce, Inc.? So no wonder they posted the ad that way. It's a win, win situation for them.
Do you have any idea of how many people are taken in by deceptive advertising? This is an epidemic in this country. I have elderly parents who are constantly taken advantage of because they are too trusting. And this I find so despicable. People who work all their lives, save a small amount of money and some shoddy business take advantage of them.
Does this make it right for companies like Proflowers.com to continue their deceptive practices? I think not.
Also, I've read some of your replies to other comments and figure you must be one of the people who promote these business practices. Am I right?
madconsumer on 06/06/2009:
"This was hidden and not something you would see easily if you didn't read the fine print."
this is why it is a MUST to read everything before clicking. it was not deceptive, after all you read it before clicking. deceptive would be they did not give you the details.
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The Worst Company Ever!!!!! So Rude!!!!
Posted by
PORTLAND, OREGON -- THE WORST FLOWER SERVICE EVER!!!! I paid for same day delivery for my cousins new baby and they never got sent. They promised me they would be sent the next day and they never were and my cousin got discharged from hospital before they could even bring them!
Then I changed the address to have them bring them to her house and they screwed it up and brought them to the hospital after she had already left. When I call the supervisor named TIM and he was such a JERK!!! He said that he didn't see an address change and it must be my fault for not tell them the new address. I told I was promised by the last lady I talked to that they changed the address. He said it wasn't his problem and the only thing he could do was deliver another day or cancel the order.
I told him I was going to write a bad review and his said "have fun" REALLY?!!!!!! I am left in tears because I just wanted my cousin to get some flowers in the hospital after having her baby. Now I have 60 dollars tied up in pending refunds and transactions and no flowers were sent. What a joke..
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Nohandle on 04/28/2013:
Normally we see many complaints around Christmas, Valentine's Day and Mother's Day. Shannon, there's no excuse they can use for this one as they do around holidays and being swamped with orders. It's difficult to find a local florist to call directly if you aren't familiar with the area of delivery. Obviously this goes on year round.
trmn8r on 04/28/2013:
I personally use local florists, though as nohandle says it takes some doing to locate them if you don't know the area. I would never use one of these 800 or online places for time-critical delivery (which many are) - there are too many complaints such as yours.
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Don't Do Business With Pro Flowers Express
Posted by
I can't tell you how disappointed I am in this service. I was promised next day delivery and instead I got a message 2 days after the funeral telling me that you never delivered my flowers. This is outrageous and HORRIBLE customer service.
I was grieving during the funeral so I did not look to see if my arrangement had arrived but when I opened this email I was livid. I will not be using this service ever again and I will be instructing any friends and family member to cross you off their list as well.
Who knows the number of families this has happened to and to think I suggested that you prepare all the arrangements for my Aunts Homegoing Service! Would she have had no flowers and someone think about it 2 days later with an apology and a request to send them to her home?!? She is no longer living! There is no home to send it to! There isn't a valid excuse for this type of customer service and as I said I am done with your company.
The next time you cannot deliver an order you should call that person immediately. The email should have been sent in a timely fashion and a full refund along with delivery of the flowers to the grave site would also be advisable when you offer a service you cannot/did not provide. Please change your name to Florist because there was nothing pro, express, or floral really about this service. Although you did take my money in a timely fashion, seconds after I hit the button no less, it will be returned in 1-3 business days!!! Do you know what WTF means?! I don't know if there is a Better Business Bureau for online businesses, but I WILL BE SURE TO FIND SUCH INFORMATION OUT!!!!!
The lack of professional service from your company was and is a disservice to me, my family, and my aunt who's no longer with us! In my time of grief I reach out for your services for the little comfort it would offer and you provided me nothing in return! This is a mistake that can never truly be repaid and is burned into my memory never to be forgotten! To read the fact you feel this is a mere "inconvenience" to me during this time of grief is more an added insult to injury! How dare you! This was not for Valentine's Day or a baptism! This was a FINAL GOODBYE with a date, time, and payment for your services which weren't rendered.
You should be ashamed as a company with how you handled this and do better for the next first time user of your service because you want them to come back. I MOST CERTAINLY WILL NOT!!!
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ProFlowers sent dead Flowers for Valentines day
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SAN DIEGO, CALIFORNIA -- Never order from ProFlowers or their 5 other businesses!!! For Valentines Day I ordered 15 tulips from ProFlowers (from me) and a small giraffe ring holder from Red Envelope, an affiliate business of ProFlowers, (from my kids) for my wife. I was promised delivery on Valentines Day by the end of business. I do not know about you but I think the end of business day is 6pm. Well…not ProFlowers! They consider 8pm the end of business day. We waited all day for the delivery. I wanted to have the flowers on the dining room table for our special Valentines dinner and have my kids give their mother their present after dinner. Luckily I got her some jewelry as well because the ProFlower delivery came at 7:54pm. The beautiful display of 15 tulips they show on the web site turned out to be 13 drooping ½ dead and frozen buds. When I placed them in the vase they looked like Charlie Browns Christmas Tree. The buds all hit the counter top because they drooped so much. We had already put our kids to bed (they are 2 and 5 years old) so we had to wake them up to see mom open her gift. The giraffe was as stated on the web site but what a disappointment. To wait all day and finally get the gifts at 8pm on Valentines Day ruined a special occasion. Luckily I have an understanding wife who was happy with the effort if not the outcome. When I called the customer care line (that's a laugh) the operator tried to blame UPS for the screw up. When I reminded her ProFlowers contracted UPS and chose that method of delivery so it is ProFlowers responsibility she could do nothing but agree. I got my money back for the flowers & delivery of flowers but no discount was offered for the giraffe. I will NEVER order anything from ProFlowers or their 5 other businesses, ProPlant, Red Envelope, Cherry Moon Farms, Sharis Berries & Personal Creations.com. I should have read the reviews before I ordered from them. Check out this web site http://www.floristdetective.com/wst_page15.aspx. Do yourself a favor and stay clear of these brands.
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Anonymous on 02/15/2011:
Good review...I used Pro Flowers once to have flowers delivered to a relative and had a similar experience..only in my case the flowers showed up 2 days late. I also got a refund and a coupon for 20% off my next order (which went in the trash), but a refund doesn't really make up for poor service in this type of a business. Since then I always call florists directly..in fact I have to wonder how these "middle men" places even stay in business with the cr@p service they provide.
PepperElf on 02/15/2011:
well technically all cut flowers are dead, no?
but if they won't fix the issue... I'd suggest contacting the credit card company to file a dispute.
I would also recommend, instead of specifically using a national company, ordering flowers directly from a florist. I've found that some florists are associated with several national companies, that way you may find fresher deliveries, instead of relying on the national company to complete the order
Anonymous on 02/15/2011:
I use Pro Flowers quite a bit. I did not use them this year but I did receive a delivery of tulips as a gift. Like yours, they were bent over and headed toward the table...lol. This is not uncommon with cut flowers that have been out of water for a while. Peel the extra leaves, put in water with the plant food they send and they will perk up in a few hours. I ALSO received mine late - around 7 pm but they were standing tall when I awoke this morning.
Venice09 on 02/15/2011:
Blue, that's exactly what the instructions say. The flowers actually do perk up once they are in a more friendly environment. I wish the OP had read the instructions before deciding that the flowers were a lost cause.
Also, if the OP wanted delivery before 6 p.m. he should have asked what "end of business day" meant to ProFlowers when he placed the order. 8 p.m. on Valentine's Day is not that unreasonable. Unfortunately, it sounds like he was one of the last deliveries.
Anonymous on 02/15/2011:
Exactly Venice - end of the day is pretty much the end of the "UPS day" so if you normally receive your UPS deliveries at 7 pm (like me), your flower delivery will come at the same time. I am the very last person on the route because I live waaaayyy off the beaten path. Still I enjoyed the gift. Some people do not like arranging the flowers themselves or dealing with the minimal nursing they require and a traditional local florist is always the best choice in those instances.
Venice09 on 02/15/2011:
I am the luckiest person in the world when it comes to deliveries, regardless of the company. It's probably because I'm not far from the main road. However on a holiday like Valentine's Day, I would expect a delay.
I'm glad you enjoyed your flowers, blue. I like nursing and arranging, so I'm enjoying mine, too.
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Screwed By Proflowers.com
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FULLERTON, CALIFORNIA -- After I ordered flowers online with my Paypal account, there was a link on the page to get $15 off your next order. I clicked it, and a new windows came up and asked for my e-mail address and zip code and click the "I want my $15 gift code now" button.
The detail said it would charge my credit card or Paypal account,
"for just a $1.95 activation fee billed by EasySaver Rewards to the credit card or PayPal account you just entered during your ProFlowers purchase."
It also stated, "To continue after the introductory trial period, do nothing and all the great benefits and savings will automatically continue for just $14.95 per month, billed by EasySaver Rewards to the same credit card or PayPal account where applicable."
My 2 complaints are:
1. Deceptive marketing
The button (I want my $15 gift code now) does not indicate in any way you are purchasing anything. Also during the order process of my purchase, there was statement that said that if you want proflowers.com to remember your credit card/Paypal account information check this box. I specifically DID NOT CHECK THE BOX so it the site would not keep my PAYPAL account information, AND I WOULD HAVE TO ENTER MY PAYPAL ACCOUNT INFORMATION EVERY TIME I PURCHASE SOMETHING.
Not only does the pop-up window imply that the $15 gift code indicate it is not part of any kind of payment for a order, or associated with an order. It asks for your e-mail and zip code. Proflowers already collected my e-mail address and zip code in the ordering process. If the two were related(which most would assume THEY ARE NOT), I would not need the enter the information again.
2. No refund
Less than 10 minutes after I ordered the flowers and unknowingly ordered the EasySaver Rewards program. I tried the cancel my order. I called the 1-800 number and a customer service representative said I could not cancel my order for the flowers, also I could not cancel the EasySaver Rewards subscription until next week.
It's Sunday right now, next Sunday is Mother's day. I tried to canceled my order 10 minutes after ordering and they say I can't cancel.
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Poor Customer Service, Unable to Process a Simple Refund.
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ATLANTA, GEORGIA -- I ordered flowers for my sick grandmother who was hospitalized right before Thanksgiving. She was released from the hospital with no sign of the flowers I ordered. Needless to say, I cancelled the order as it was never fulfilled. As of 12/22, nearly an entire month later I have yet to receive a full refund. I have continued to call and am provided the same response that my refund is "being processed.'" Unacceptable! I will NEVER again order from this company. First my sick grandma never gets her get well flowers and then to add insult to injury, my refund is floating in limbo.
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Terrible Customer Service
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WASHINGTON -- I ordered a plant for my mother 5 days before mother's day. I accidentally made a mistake and put my own name as the recipient instead of my mothers on the on-line order (all other fields were correct). I called their 1-888 number immediately and was told that they cannot modify my order AT ALL. The customer service representative that I spoke to told me that someone will contact me by phone within 24-48 hours. Instead I received an email from a customer service representative which stated that "your order has already been processed and scheduled to be delivered..." thus they are unable to make any changes. I think they should just cancel the whole customer service department, since they have no intention in providing any service at all. This is by far the worst ordering experience I have ever had. I will not order from them ever again and will not recommend them to anyone.
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Pro Flowers Does NOT Deliver On Time, Sends Wrong Card
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ONLINE, GEORGIA -- For Mother's Day, Pro Flowers delivered half dead lilies. Most appeared to be those ugly yellowish orange ones that grow wild along the road. They included a card from someone named Shawn. My son's name is Chris. When I called them, they read the card my Chris had sent me. They refused to send me the correct card. I save the flower cards from my son.
Yesterday was my birthday. I waited all day for the red roses my son said he had sent. They never arrived. My son called them. They said the Fed Ex driver could not find my subdivision and did not want to use his personal cell phone to call for directions. The roses arrived today. Today is NOT my birthday. My son received a refund. Well good for him and all of the other customers I read about that got screwed by Pro Flowers. With all of those refunds, I hope Pro Flowers goes bankrupt! They could give a flying S about insulting and hurting feelings. They are a sorry organization.
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Tauck World Discovery:
Australia Travel and New Zealand
Discover one of the richest ecotourism destinations in the world on an adventurious, active Tauck Central America tour or cruise. You'll go off-the-beaten-path as you explore the tropical rainforests, dry forests, freshwater wetlands, islands, beaches and lush jungles of Costa Rica and Panama, where ecological biodiversity, exotic wildlife, and cultural national treasures are found.
Tauck World Discovery:
Central America
South America is one of the most sought-after destinations for today's sophisticated travelers – vast cultural diversity and cosmopolitan pleasures from Rio de Janeiro to Buenos Aires, Santiago and Lima; breathtaking beauty from Iguazú Falls to Patagonia and the Andes; unique cultural heritages created by influences from destinations the world over; and the Galápagos Islands, home to species found nowhere else in the world. Tauck's South America travel adventures ignite the senses and satisfy the soul.
Tauck World Discovery:
South America
Explore ancient Egypt's treasures, from the Pyramids to the magnificent temples to the tombs of the pharaohs, and cruise along the River Nile with Tauck's expert Egyptologists. Discover the diverse cultures and traditions that have shaped Israel since antiquity and continue to define life today. Travel along Jordan's historic King's Highway from the shores of the Dead Sea to astounding Petra. Tauck combines authentic cultural connections, insights from local experts, our signature sightseeing and memorable experiences for our guests only to ensure that each journey is enriching and inspiring.
Tauck World Discovery:
Middle East
Just 90 miles from the Florida Keys and unlike anyplace else in the Americas, Cuba has been "close to home but far away" for decades. But now you can meet face-to-face with Cuban residents from different professions – artists, musicians, students, educators, farmers, artisans, entrepreneurs, community leaders and more – through Tauck's People-to-People educational exchange travel to Cuba. Share thoughts, gain knowledge, and connect with the country's deep cultural heritage – rich in historic architecture, music, art and Latin and Afro-Cuban traditions.
Tauck World Discovery:
Stories by Ken Burns The vibrant culture of the Crescent City, Acadian and Creole influences, and Stories by Ken Burns enrich Tauck's inspiring 8-day French Louisiana and New Orleans tour – filled with Tauck Exclusives like an authentic Cajun "Bal de Maison" house party; a private demonstration and lunch at the New Orleans School of Cooking; a private streetcar tour along Canal Street and St. Charles Avenue; environmental insights on a field trip to the Lower 9th Ward with community organizers; a private jazz experience at Preservation Hall; and a farewell jazz reception and dinner at Arnaud's! Ride a horse-drawn carriage through the French Quarter... stay at the Hotel Monteleone and The Ritz-Carlton, New Orleans... dine at world-famous Brennan's... visit Mardi Gras World with a Carnival insider... explore New Orleans Jazz National Historical Park... immerse yourself in Acadian life at Vermilionville... dig into a traditional Cajun dinner in the "Crawfish Capital of the World" and much more!
Our knowledgeable travel specialists are here to answer your questions and help book your next trip - call us today at
Monday – Friday: 8:00am – 9:30pm, EST
Saturday: 9:00am – 5:00pm, EST
Sunday: 12:00 Noon – 5:00pm, EST
From South Africa: 0800-990-476
From other countries: Contact Tauck in the U.S. at (203) 899-6500
Please fill in the form below to view your free Tauck eBrochure!
Welcome to the Big Easy!
Tauck's New Orleans tour begins at 5:15 PM at Hotel Monteleone. Welcome to New Orleans and French Louisiana! A transfer is included from Louis Armstrong International Airport to the Hotel Monteleone. Please join us for this evening's welcome cocktail reception at your historic hotel at the foot of Royal Street in the heart of the French Quarter, followed by dinner at a classic New Orleans' restaurant in the French Quarter.
Hotel Monteleone
Cookin', lookin' and listenin' in the French Quarter
From the flavor of étouffée to the strains of jazz, experience New Orleans as an insider today with Tauck! Explore iconic Canal Street, the historic homes, boutiques and cafés of the Warehouse District, and the Mississippi River waterfront. Discover the French Quarter from venerable Jackson Square, St. Louis Cathedral and the Cabildo to the swirl of daily – and nightly – life along fabled Bourbon Street on a guided walking tour. Learn a few secrets of Cajun and Creole cuisine from the chefs of the New Orleans School of Cooking with a private cooking demonstration followed by a lunch you won't soon forget. A Mardi Gras insider takes you for a behind-the-scenes look at the city's traditional annual celebrations at Mardi Gras World, before you attend an exclusive-to-Tauck, private jazz experience at world-famous Preservation Hall... then strike out to explore and have dinner on your own this evening in the Big Easy!
New Orleans, naturally... and the hometown of jazz
Today, you'll learn the role that New Orleans' low elevation – it's the only U.S. city that sits below sea level – and its relationship to the Mississippi, Lake Pontchartrain and the Gulf of Mexico play in the destructive forces of nature, as well as those wrought by humankind, with an insightful presentation by an environmental expert. Then take a field trip with volunteers and community organizers to the city's Lower 9th Ward to observe its recovery from the devastation of Hurricane Katrina in 2005 – and learn the role you play in those efforts just by being a Tauck guest! In the city that many consider the birthplace of jazz and the hometown of prominent jazz greats from Louis Armstrong, Jelly Roll Morton and Sidney Bechet to Wynton Marsalis and Harry Connick, Jr., you'll check out this uniquely American music's key role in New Orleans' cultural mix – and vice versa – on a visit to the New Orleans Jazz National Historical Park's performance center at the Old U.S. Mint in the French Quarter, where the focus is on jazz as an art form. And for dinner tonight, get a true taste of New Orleans' famous cuisine as you choose from among several historic restaurants in the French Quarter, including Tujague's and The Court of Two Sisters.
Acadiana... in the land of the "Cajuns"
After the French-speaking Acadian people were expelled from what would become Canada's Maritime Provinces in the 1750s and 60s, many of them settled in what we now know as Louisiana... where they became known as "Cajuns." Become immersed in their rich Acadian culture firsthand today when you leave New Orleans for the heart of French Lousiana and a private, traditional "Bal de Maison" (house party) porch lunch – a Tauck Exclusive complete with great home-cooked Cajun food, songs and storytelling. Go back a few hundred years at Vermilionville, a recreation of an Acadian village of centuries ago, where costumed interpreters reveal what life was like for the original Cajuns through their folkways, crafts and music – and learn to dance the Cajun two-step! Have dinner at your hotel tonight as you begin a two-night stay in Lafayette in the heart of Cajun country.
Hilton Lafayette
Cajun culture on the bayou, Jefferson Island & Breaux Bridge
We've lined up more discoveries in the heart of Cajun country today, starting with a visit to the Acadian Cultural Center in Lafayette – part of the Jean Lafitte National Historical Park and Preserve – where National Park Service multi-media programs, exhibits and staff interpret Cajun cultural traditions and stories of the origins, migration and settlement of the Acadian people in Louisiana. Continue on to New Iberia for a tour of Shadows-on-the-Teche, a historic pre-Civil War home on the banks of Bayou Teche, once part of a sugar cane plantation and now maintained by the National Trust for Historic Preservation; gain insights on the family that called it home between the 1830s and 1920s... as well as some of the mysteries of the bayou. Head out across the wetlands to discover the unique environment of the region's unusual salt-dome "islands." On one of them, Jefferson Island, enjoy lunch and a guided tour of the Rip Van Winkle Gardens and the Joseph Jefferson Mansion – the former estate of the 19th-century actor Joseph Jefferson, who gained fame and fortune playing Washington Irving's character Rip Van Winkle. Dig into more tasty traditional Acadian cuisine for dinner tonight (complete with live traditional music) at an authentic Cajun restaurant in Breaux Bridge, the "Crawfish Capital of the World".
Into Atchafalaya Basin... and back to the Big Easy
Louisiana's Atchafalaya Basin is among the largest wetland environments in the United States; its vast marshes, cypress swamps and bayous provide homes for many species of waterfowl and other wildlife... and their mysterious environs have given rise to many a tall tale and legend over the years. Depart from Breaux Bridge with a local guide for a boat tour of these remarkable wetlands to observe the bird and wildlife that reside there – and maybe pick up a little local lore along the way. Continue your New Orleans tour by traveling back to the Crescent City via a stretch of scenic highway for two more nights in the Big Easy... this time in stylish accommodations at The Ritz-Carlton, New Orleans on Canal Street in the French Quarter.
The Ritz-Carlton, New Orleans
A private streetcar, the National WWII Museum & more in New Orleans
Visit more iconic destinations on your New Orleans tour; begin by hopping aboard an authentic New Orleans streetcar for another Tauck Exclusive – a streetcar tour along Canal Street and St. Charles Avenue with a local guide. Check out the Garden District, whose National Historic Landmark district preserves historic mansions dating from the 1830s to about 1900, reflecting the prosperity of their wealthy builders prior to and following the Civil War, as well as the city's antiques district. Your ride ends near the National World War II Museum, honoring millions of Americans who fought overseas and on the home front, set in the neighborhood where the famous Higgins landing boats were built. Enjoy its state-of-the-art exhibits and included, immersive 4-D experience, Beyond All Boundaries (produced and narrated by Tom Hanks). Explore more on your own or return to the hotel. Tonight, experience the best of the Cresent City... beginning with a horse-drawn carriage ride to celebrated Arnaud's Restaurant, where you'll bid adieu to the Big Easy with a Tauck Exclusive farewell jazz reception, followed by dinner at this French Quarter institution.
Goodbye, New Orleans
Tauck's ultimate Cajun Country and New Orleans tour ends in New Orleans. Fly home anytime. A transfer is included from The Ritz-Carlton, New Orleans to Louis Armstrong International Airport. Please allow a minimum of two hours for flight check-in.
Special Solo Traveler Savings – on select special departures you save $200 on the single room price; specific dates apply – select "Singles Departures" in the pull-down menu above for complete pricing.
Airfare is additional.
Called the "Grande Dame of the French Quarter" by many, the Hotel Monteleone is one of last great family-owned hotels in New Orleans, with four generations of the Monteleone family dedicated to making their hotel a sparkling jewel in the French Quarter since 1886. It's appeared in many movies, such as Double Jeopardy, Glory Road and The Last Time, and has been featured in TV shows including the Travel Channel's Best Places to Pop the Question and Taste of America – with Mark De Carlo. Guest rooms create a warm welcome and offer an in-room safe, refreshment center, large flat-screen HD TV, hair dryer and plush robes in the marble-and-granite bathroom, and iron & ironing board. Enjoy great views of the New Orleans skyline while taking a dip in the heated rooftop swimming pool, work out the kinks in the state-of-the-art fitness room, soak up some pampering at the full-service day spa or take a stroll through the French Quarter, which is right outside your door, during leisure time. The revolving Carousel Bar is a part of New Orleans history and has been immortalized in the writings of Ernest Hemingway, Truman Capote and other authors – what a memorable place to begin or end your evening!
Set on the banks of the Vermilion River near downtown, the Hilton Lafayette is the premier full-service hotel in "Cajun Country." Guest rooms welcome with comfort, style and appreciated amenities such as air conditioning, clock radio with MP3 connection, Hilton Serenity beds, coffee maker, hairdryer, Crabtree & Evelyn bath amenities, 37-inch flat-screen HD TV with cable channels and iron & ironing board. Unwind after a busy day with a swim in the pool, in a lounge chair on the pool deck overlooking the river, or with a workout in the Fitness Room. Cajun cuisine and other regional specialties are on the menu at Alexander's restaurant or indulge in half-pound burgers and Cajun egg rolls to complement your favorite beverage in the lively atmosphere of Maximilian's Lounge.
As you enjoy the peace of the courtyard at The Ritz-Carlton, New Orleans, with its gazebo, elegant fountain and lush plantings, it might be hard to remember that you're in the heart of the city at the edge of the French Quarter. Indoors, everywhere you look are furnishings and art reflecting the grace of the Garden District's antebellum mansions. You may find this especially true in your spacious guest room that surrounds you with luxurious touches like 100% cotton, 400 threat-count sheets, feather beds and duvet covers, an Italian marble bathroom with plush robes and generously sized towels, and fully stocked minibar. If you're in the mood for relaxation, the 25,000-square-foot destination spa – The Spa at The Ritz-Carlton, New Orleans – has 22 treatment rooms... and the Fitness Center has cardiovascular and strength training equipment if you're feeling energetic. Enjoy a classic New Orleans cocktail, like the Sazerac, at the Davenport Lounge. The M Bistro uses an indigenous approach to its menu featuring the finest meats, seafood and produce from farmers in Louisiana, Texas, Mississippi and Alabama to provide food fresh from the farm to the table.
Many Tauck travelers prefer arriving at their destination a day before
their Tauck journey begins, or often extend a stay at the end of their
trip. As a service, Tauck will make hotel reservations before and after
your journey.
Hotel Monteleone
214 Royal Street
New Orleans, Louisiana, USA
Phone: 504 523 3341
Fax: 504 528 1019
Ritz-Carlton New Orleans
921 Canal Street
New Orleans, Louisiana, USA
Phone: 504 524 1331
Fax: 504 524 7675
There are bound to be questions when travelling. Information on everything from weather to internet connections can be found below.
Checked Luggage – General
Due to space restrictions, we ask that you please limit your checked luggage to one suitcase per person weighing no more than 50 pounds (23 kg) and with overall dimensions (length + width + height) not exceeding 62 inches (158 cm).
Besides complying with the Tauck restriction noted above, you should also be sure to research and comply with all airline baggage restrictions relating to your flights to and from your Tauck journey. Airlines have become much more strict in enforcing size and weight limits in recent years, and luggage exceeding airline standards for size or weight may result in expensive overage fees or other consequences.
Airlines are free to revise luggage policies without notice, and certain airlines have different baggage allowances for different classes of service. Researching and complying with airline luggage restrictions is the responsibility of the guest, and Tauck cannot be held responsible for any costs or disruptions to travel caused by the failure to research and comply with airline policies.
Please be sure to attach your Tauck luggage tag to your suitcase before leaving home!
Carry-on Luggage - General
Although oversize bags and wheeled, carry-on luggage are popular for airline travel, they are often not convenient or appropriate for motor coach travel or for many on-tour flights. Most modern sightseeing motor coaches offer limited space for numerous or larger items. Space under seats or in the overhead rack is typically small, and designed to accommodate items like coats, hats, purses, and small camera bags, etc.
For your day-to-day travel while on tour, we recommend that you limit your hand luggage to a small, soft-sided carry-on piece, and that you bring only those items you need handy during the day such as make-up, medications, cameras, film, etc. Items too large to fit under the motor coach seat or on the overhead rack must be stored in the luggage bays beneath the motor coach, and may be inaccessible during daytime travel.
If you are a citizen of another country traveling to the U.S., you should contact an embassy or consulate of the U.S. to determine what travel documentation is necessary. You may also log on to the U.S. State Department's Internet site by clicking here.
If you are traveling by air to join and/or depart from this tour within the U.S., please read the section above entitled Airline Security Measures to determine what travel documentation is required.
If you are a citizen of the U.S. or Canada who travels frequently between the two countries, you may benefit from the NEXUS program, which is a joint initiative between the U.S. Customs and Border Protection Agency and the Canada Border Services Agency that allows pre-screened and approved travelers faster processing at designated highway lanes in high-volume border crossing locations, at a NEXUS kiosk at several airports, and at certain marine reporting locations in the Great Lakes and Seattle regions. For further information, you may log on to the Nexus Internet website by clicking here. Please note that longer stays abroad for any purpose may require additional travel documentation.
We recommend that you make at least two photocopies of all the travel documents that you bring with you. Include copies of the photo page of your passport that contains the date of issuance, the date of expiration and your citizenship. Secure one set of copies in the safe in your room while traveling and leave one set behind with someone at home who will assist you in the event your documents are misplaced, lost or stolen.
Transportation to the tour departure point and from the tour ending point is not included.
To avoid jet lag and possible flight delays, you may wish to make hotel arrangements for the nights preceding or following your tour. As a service, we will book additional nights for you on a space-available basis using special rates only available through us. Hotel room charges will be added to the tour cost. Airport transfers are included for these bookings as described above under Inclusive Prices. If you wish to spend additional nights, please consult Extend Your Trip in the Accommodations section above on this webpage and discuss it with your Tauck Reservations Sales Consultant or your travel agent when you book your tour.
We understand and appreciate the value of instant communication when we travel; it keeps us in touch with friends and family, and it's a reassurance in the event of an emergency. However, the use of cell phones can be disruptive to a tour and to other guests who are enjoying their vacation. As a courtesy to others, we ask that you refrain from using your cell phone while on the motor coach, during group functions, when sightseeing and when the Tauck Director is addressing the group as a whole. There will be many opportunities to make and receive calls at times when it does not affect others.
Please contact your cell phone carrier to determine whether your cell phone service extends to New Orleans and southwest Louisiana.
To enjoy your visit to New Orleans, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. Some of the most memorable sightseeing can only be accomplished on foot. The amount of walking you do, however, is at your discretion.
The level of activity is moderate, you will board small boats to cruise the bayous and swamps of French Louisiana.
PLEASE NOTE: We regret that we're unable to provide individual assistance to guests with walking difficulties or other personal needs. The responsibility of the Tauck Director who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey, and he or she cannot be relied upon to provide ongoing individual assistance to any one guest. Guests requiring such individualized assistance must be accompanied by an able-bodied companion who can provide it.
The drinking water is safe to drink at all our hotels. We do provide bottled water on the motor coaches.
If you have a medical condition that might limit your participation in activities, please consult your physician for pre-departure health advice and notify us as soon as possible, if you have not already done so. We will advise your Tauck Director accordingly.
Please check with your health insurance provider to determine whether you are covered while traveling. If you will not be covered under your current policy, we strongly suggest that you arrange for adequate coverage while on tour.
If you are a resident of another country traveling to or within the U.S., we suggest that you contact the U.S. Centers for Disease Control (CDC) to obtain information regarding vaccinations and medications for vaccine-preventable diseases and other diseases for which you might be at risk when you reach your destination in the U.S. The Travelers' Health Section of the CDC operates a 24-hour "Travelers' Health Hotline" at 800-232-4636 (toll-free in the U.S.). You may also log on to the CDC website by clicking here.
Age Recommendations ― Children 5 years of age or older at the time of travel are welcome on this Tauck journey. Based upon our experience with family travelers, we have a minimum recommended age for each journey to encourage comfort and enjoyment for all of our guests. All children must be accompanied on activities by a parent or guardian. At least one guest in the traveling party must be 21 years of age or older in order to make a reservation.
Babysitting ― Our journeys are designed for adults and children to share the wonder of discovery together. If you require babysitting services, your Tauck Director will put you in contact with the appropriate hotel staff with whom you may make babysitting arrangements. There is usually an additional fee for these services. Many hotels do offer on-site babysitting services; however, babysitting services may not be available at all of our hotels. Please note that our Tauck Directors are not responsible for providing babysitting services.
Safety and Welfare Responsibility ― We welcome the participation of child travelers on our exciting excursions. If you are traveling with a child on a Tauck journey, you have the sole responsibility for ensuring that he child with whom you are traveling follows all rules of safety throughout the tour. By traveling with us, you release Tauck, Inc. and our partners of all liability for any risks and/or injuries to the child with whom you are traveling.
Special Travel Documentation for Children
Authorization for Travel
If you travel into or out of the U.S. with children under the age of 18, you should be aware of the following: because of increasing incidents of child abductions in disputed custody cases and because children are at risk as possible victims of child pornography, U.S. Customs and Border Protection (CBP) strongly recommends that unless the child is accompanied by both parents, you should have a notarized note from the child's other parent (or, in the case of a child traveling with grandparents, uncles or aunts, sisters or brothers, or friends, a note signed by both parents) stating that the parent(s) not traveling acknowledge that the parent(s), family members, etc. who are traveling into or out of the U.S. with the child have permission to do so. While CBP may not ask to see this documentation, if they do ask, and you do not have it, you may be detained until the circumstances of the child traveling without both parents can be fully assessed.
If there is no second parent with legal claims to the child (parent deceased, sole custody, etc.), other relevant paperwork, such as a court decision, birth certificate naming only one parent, or a death certificate, will be useful.
Authorization for Emergency Medical Treatment
In the unlikely event of a medical emergency, a medical facility will require permission from the child's parents to provide treatment. Therefore, we strongly suggest that you bring along a letter from both parents (including other pertinent documents as cited above) authorizing emergency medical treatment for their child.
We are not responsible for the disruption of travel caused by the improper documentation of any guest, including children traveling without both parents. While there is no definitive format or standard, click here to view a sample letter for guardians or one parent traveling with a child.
If you are traveling from the U.S., the U.S. Transportation Security Administration (TSA) requires that your name, as it appears on your domestic or international airline ticket, must precisely match your name as it appears on the government-issued photo ID (i.e., passport or driver's license) that you present during security screening. The ID name must also match any additional airline data, such as frequent-flyer information. For example, if you present your driver's license to security and it says John T. Smith, your ticket must also say John T. Smith, not John Thomas Smith, Jack Smith, or any other variant. Your date-of-birth and gender information provided to the airline must also match your passport.
If you make your air travel arrangements through us, please ensure that the name you provide us precisely matches your name as shown on the identification you will use while traveling. If you make your own airline reservations, please ensure that the airline has the correct information.
For more information on the TSA's requirements, please visit their website by clicking here.
If you are traveling from an airport outside the jurisdiction of the U.S., you will need to determine what travel documentation and identification is required for that particular airport.
Due to heightened security regulations, certain items such as a metal nail file, pocketknife, cigarette lighter or tweezers, and some liquid, gel, or aerosol items, may not be permitted in your carry-on luggage. Please call your airline prior to departure to obtain current information on non-permissible carry-on items and recommended airport check-in times.
Bringing the right clothing for your trip is important – we've partnered with New Headings who provide an "easy-to-use, one-stop shop" for your Tauck travel needs, specifically selected for this trip. Click here to visit their site.
Your journey is designed with leisure in mind. Dress for comfort and convenience with a wardrobe that is adaptable and allows for layering. Generally, during the day, casual, comfortable, cotton clothing is recommended. Cool weather at night may require warmer, layered clothing. For the welcome and farewell receptions, casual resort wear is appropriate; formal wear is never required. When dining on your own in New Orleans, you may wish to dine at a restaurant that may require men to dress in coat and tie, and women in more elegant eveningwear.
The hotels on this journey offer valet laundry and dry cleaning services for a fee.
We recommend that you pack an adequate supply of your prescription medication in its original container to last through your entire journey, together with a copy of your doctor's prescription or a letter from your health-care provider on office stationery explaining that the medication has been prescribed for you, a list of the generic names of your medication, your travel documents and a change of clothing in your carry-on bag to avoid any inconvenience in the event that your flight or luggage is delayed.
We suggest that you pack the following items your journey:
The climate of New Orleans is humid subtropical with short, generally mild winters and hot, humid summers. The average precipitation is 64.2 in (1,630 mm) annually; the summer months are the wettest, while October is the driest month.
Officially, the hurricane season begins on June 1st and continues through November 30th, New Orleans is particularly at risk because of its low elevation, its borders surrounded by water from the north, east, and south, and its location on Louisiana's sinking coastline.
To read about current weather conditions, we suggest you log on to noaa.gov by clicking here.
Average Temperature
Average Rainfall
To help expedite your booking, please have the following information ready before you call us:
For reservations, call 800-788-7885 or contact your travel agent to book today!
Tauck Reservation Sales Counselors are available:
Monday through Friday 6 am - 8 pm
Saturday 9 am - 5 pm
Sunday 12 pm - 5 pm (Eastern Time)
Monday through Friday 6 am - 8 pm
Saturday 9 am - 5 pm
Sunday 12 pm - 5 pm (Eastern Time)
The Deposit and the fees for the optional Protection Plan or Cancel Fee Waiver [CFW] coverage are due at time of booking. Your deposit is $350 per person.
We will be happy to advise hotels of any special requests, provided we receive them at time of booking. We regret that requests cannot be guaranteed.
Final Payment is due at Tauck's Norwalk, CT office 60 days before departure. Any bookings without full payment at this time may be subject to cancellation without notice.
Final Documents, which may include airline tickets, when applicable, are sent by first class mail upon receipt of final payment. They include joining instructions, hotel lists, tour itinerary, clothing suggestions, luggage tags and other pertinent information. We recommend overnight mailing service for any reservation that is made within 30 days of the tour departure date to ensure timely delivery. The additional expense will be added to your tour cost.
Tauck's Guest Protection
Guests booking a Tauck journey have the option of purchasing cancellation protection from Tauck in the event they need to cancel their trip after making their reservations. Tauck's Travel Protection Plan is available to all travelers, with the exception of residents of Puerto Rico.
Under Tauck's all-inclusive Guest Protection, you can cancel your tour for any covered reason up to the day before departure and receive a money-back refund (except in Extreme Circumstances*) on the land tour cost, based on your original method of payment. The following conditions apply:
Section I Cancellation Waiver – Provided by Tauck: Should you have to cancel your journey for any reason, Tauck's Cancellation Waiver reduces the regular cancellation fees outlined herein, provided we are notified of cancellation before your journey departs. Certain terms and restrictions apply (see below*).
Section II – Travel Insurance Benefits – Underwritten by Stonebridge Casualty Insurance Company. Should you have to cancel your trip due to illness, injury, death or other covered reason, any cancellation or airline penalties not refunded by Tauck under Section I's Cancellation Waiver would be reimbursable under Section II. This Protection also provides 24-hour emergency assistance services as well as:
The cost of Tauck's Guest Protection is $199.00 per person.
This protection provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.
Travel insurance is underwritten by: Stonebridge Casualty Insurance Company, Columbus, OH; NAIC #10952, (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, HI, NE, NH, PA, TN and TX Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OH, OR, VT, WA and WY Policy Form #'s TAHC5100IPS and TAHC5200IPS. Certain coverages are under series TAHC6000 and TAHC7000. 26325543
The Guest Protection plan waives cancellation fees outlined, provided we are notified of cancellation before your tour departs. Tour cancellation fees are waived regardless of reason, without written notice, and Tauck will refund land tour cost.
This optional Guest Protection must be requested at time of booking and fee must be included with initial payment. Details will be provided with written confirmation of your tour reservation. Guest Protection does not protect travel agent commissions. Cost is not refundable under any circumstances. Reimbursements will be made according to original method of payment. The amount of any refund shall be reduced by any recoveries obtained by you from any third parties.
*Extreme Circumstances: In the event of an act of God, war (whether declared or undeclared), terrorism, accident, natural disaster, outbreak of disease, or other event or circumstance beyond our control that contributes to or results in cancellation rates above our historical cancellation rates in the absence of such event or occurrence, Tauck reserves the right to issue a credit to you in lieu of a money-back refund, applicable to a future Tauck journey.
If You Have to Cancel
Cancellations Fees – Regardless of reason, cancellations result in costly charges from our travel and hotel providers covering penalties and fees incurred by canceling confirmed bookings. Therefore, the following fees apply.
Guests choosing to purchase Tauck's Guest Protection will incur cancellation penalties of $199.00 per person regardless of cancellation date prior to tour departure date.
Guests choosing not to purchase Tauck's Guest Protection will incur cancellation penalties per person as follows:
Time of cancellation will be when notice is received in our Norwalk, CT office.
In the event of an unforeseen circumstance beyond our control, Tauck reserves the right to amend the cancellation terms outlined herein.
Tour Interruption Fees – If you have to interrupt your tour en route, you may be entitled to a refund of land tour costs if it exceeds 24 hours; certain restrictions apply. Such refunds are based upon the number of overnights missed less $40 per day for unused transportation and other fixed expenses.
Partial Room Cancellation – A person who cancels or leaves a tour while a roommate remains constitutes a cancellation of one type of accommodation and rebooking of another type of accommodation. The price charged the remaining person is the new, higher price for the new accommodation.
Click here
to download our complete Description of Coverage.
Airfare may be purchased through us for travel originating in the United States. By using our air services, you agree that we, in purchasing, selling or otherwise arranging air transportation, are acting only as your agent and are not liable or responsible for any accident, death, personal injury, illness, property damage, delay or other loss or expense of any nature whatsoever arising directly or indirectly out of any act of God, or any actions or omissions (including any failure to provide services) or default of, any carrier. All carriers are independent contractors and are not owned, managed, controlled or operated by us. Your airline ticket constitutes a contract between yourself and the airline only, even if purchased through us. We are not liable for, and do not assume responsibility or accept claims with regard to seat assignments, schedule changes, flight changes, cancellations, claims for a refund or reimbursement of airline ticket fees, or any other loss incurred by you for any reason whatsoever (including, without limitation to, bankruptcy, insolvency, reorganization or similar relief from creditors).
Overall Rating:
Well done!
Would you recommend Tauck to a friend?Definitely
Janet Aldrin
Highly recommend this tour. Liz was an excellent tour guide. Everythings was very organized. Liked the small group. It is worth the extra money. The sights and the jazz music were enjoyable. Our bus driver, Kevin, was superior. The hotels were stayed at were top notch.
Hearing all of the jazz music at the various locations.
We thoroughly enjoyed this first time trip to New Orleans and the first time seeing the Mississippi River. It was like being in a European city when in the French Quarter. I loved the optimism of the people as they enthusiastically let us know "They were back." Loved the tour of the Lower Ninth Ward and seeing what they have done to come back.
Preservation Hall and the wonderful musicians.
Meeting the Cajun folk at Scott. They were so dear and so sincere in preserving their culture and sharing it with us. It was heartwarming. The musicians were extraordinary from the older gentleman to the young men who played so fantastically.
Having made several trips with Tauck I am sad to say this was well below anything I have experienced in all aspects of the design...from the Tour Director, to the selection of many of the excursions, to the quality of food, to the lack of educational input. If this had been my first, it would have been my last.
Preservation Hall
Thank you for taking the time to share your feed back with us. We see that one of our Guest Relations Specialists has contacted you regarding your comments. We do thank you for your patronage and look forward to hosting you in the future.
-The Tauck Guest Relations Team
Had a wonderful time and enjoyed most of the tour. Upon coming home and looking over the itinerary, we realized that the TD did not take scenic Route 90 back to New Orleans but took Route 10 instead. Would have enjoyed taking the scenic route. Tauck decision or TD decision? Also, we never did receive a Welcome Packet.
Enjoyed all the special Tauck exclusives especially the New Orleans cooking school and WW II Museum.
Cal Reynolds
The tour was certainly among the top five I've taken. The competition for first is tough because most Tauck tours are outstanding. I've been to New Orleans several times - this time the activities chosen were excellent. Of particular interest were the visit to the cooking school,the private jazz session at Preservation Hall, and the WW II Museum.
Swamp tour on the Atchafalaya Basin.
We really did not know what to expect on this tour (our 7th with you). All our expectations were met. It was well paced, very informative, and gave us a historical perspective of New Orleans and the bayou country.
The private jazz concert at Preservation Hall and the cooking school presentation. However, we enjoyed it all. The bayou boat trip was also teriffic.
Dr. and Mrs. Robert Benton
As Tauck is aware, we have traveled with you quite often - first we would like to say the our director [Employee Name] III was excellent - having grown up in New Orleans he knew the territory well. As a group, we bonded well together and for those with little complaints he was very diplomatic. Our dinner at Antoines the first night was a BIG disapp
My husband was very impressed with the WW2 museum. We both felt the guides were well qualified - wish I could give names - one was Julie, and Nellie Watson who lectured on the geological and environmental composition knew her topic well.
As I started to say above dinner at Antoins was a BIG disappointment and almost set the tone for the trip but
Thank you for taking the time to share your feedback with us. We are pleased you enjoyed your over trip and experienced some truly memorable moments. Rest assured that your comments will be shared with our Operations Team regarding the disappointing dinner and all corrective actions will be taken so that this will not recur.
Overall very good. Clinton and Kevin were excellent. NO was the best part with lots to do during downtime. The tours were well done with only issues being the headsets on Day 2 and the trolley car. Acadia was not so good and I would eliminate 1 day. Also too much downtime in Acadia with nothing to do. I have more detailed notes if you'd like
Preservation Hall, the cooking demonstration, resataraunts in New Orleans
Thank you for taking the time to share your feedback. We're sorry some aspects of the trip fell below your expectations, but are still happy that you had some truly memorable moments. Rest assured that we will immediately look into your comments and will take any and all corrective actions where necessary. Again we thank you for your patronage and do hope you'll travel with us again.
Exciting! Greta Food. Terrific tour director and driver. Hotel Monteleone was very good. Ritz-Carlton was disappointing due to uncaring front desk staff. Hilton Lafayette was good. Sites we saw were wonderful in New Orleans and Lafayette. Most every guide was very good except one dance instructor in Lafayette was rude.
Bourbon street and all of the museums
Tauck does it again! A true, once-in-a-lifetime experience full of fascinating insights, unique experiences, delicious food and outstanding hotels. Can't wait for my next trip with Tauck...
touring grandma
After enjoying the Charleston, Savannah trip last year I was glad our tour director, [Employee Name] explained the New Orleans trip was more about experiencing the food, culture, history and music.
The trip was very interesting from the history of the Acadians to Cajuns to the birth of Jazz. Private viewing at Preservation Hall was very special.
WWII museum was amazing. Sitting in the kitchen listening to authentic Cajun music very fun. New Orleans Cooking school with chef Kevin a great experience.
The trip was true to Louisiana. The architects explanation of Katrina and the levee failure most interesting. The trip was paced very well, with time for a quick nap before evening activities!
In one word: fabulous. We went March 25, 2014 and the weather was cool but the warmth of Randy, our Tour Director, and our city guide and our cooking teacher and all the other guides in Cajun Country, contributed to a wonderful warm atmosphere. If we had gone to New Orleans ourselves, we would never have experienced what we saw and did.
Visiting the Lower 9th Ward. I was shocked at the many, many empty spaces where houses once stood. A fire station and a high school were being built. There is still no police station there. Our guide was a volunteer with a group that is building houses and she was extremely knowledgeable about the situation there.
The trip was well planned. Our free afternoons were only blocks from the hotel. There were plenty of times to rest before evening activities. I appreciated the tour director ([Employee Name]) taking in my religious needs, no meat on Friday and mass on Sunday.
The lecture about hurricane Katrina was very informative. I also enjoyed the Cajun country. I am from Louisiana originally. The trip rekindled my pride or the state. This vacation was one the best yet.
Great trip that showed us a special side of New Orleans and LA - great hotels! Great excursions, except for the Tabasco Factory - VERY disappointed; the show filled up and some from Tauck could not get in. The director, though nice, overall should have been more attentive. Not used to either of these disappointments with Tauck.
Concert at Provident Hall
My husband chose this trip to celebrate his 70th birthday. We had been to New Orleans many years ago and wanted to see how the recovery was going. We were inspired by the people who are working so hard to bring things back and make it better than ever. The trip to the Cajun country was new for us and we loved the spirit of those people!
Touring the World War II museum on Memorial Day was a moving experience. They have done a beautiful job there to honor the veterans and many of them were there that day. Of course, the wonderful food in New Orleans was a big part of the experience!
It was a great birthday trip.
Enjoyed this trip with family so much May, 2011 that I repeated it October, 2013 with a friend. So well planned by Tauck and both tour directors. Great hotels, good drivers, delicious southern food,showcased area's uniqueness.
As former Louisiana resident, I attest you found its soul.
This was my 19th Tauck trip and I count it near the top.
Wow,how to choose!
Preservation Hall, World War II Museum and movie, lunch at New Orleans School of Cooking ,porch lunch/cajun music in Scott,LA. Everything was great, even the weather.
Dear Ms. Ewing,
Thank you so much for your feedback. We are happy to have you as a patron and look forward to hosting you in the future.
Edel K.
Nina Deutz
Fantastic trip - loved the food, music, history, culture and people. Just enough free time to seek out the many recommendations we had from friends. The visit to the lower 9th ward was memorable. The history of the Cajuns in Louisiana was fascinating and a piece of history that had somehow escaped us. And we had a spectacular evening of dancing.
Hard to choose -- Carriage ride and cocktails and dinner at Arnaud's! Achafalaya boat trip! Cracking craw fish! Cajun dancing!
The accomodations were first class as was the food. The pace was very good. The tour guide, [Employee Name], was on top of of everything. I would make this trip again.
The movie at the WW11 Museum was very moving.
Marty W
This was my 2nd time to take the New Orleans: Bayous & The Big Easy tour. I would recommend this tour to anyone who is a newcomer to New Orleans or they have been there before. Exceptional hotels, food, music and the tours are great from the jazz concerts and Cajun music to the historical venues. The guides do an exceptional job.
The private jazz concert at Preservation Hall in the French Quarter. We were also lucky enough to hear Cajun music on 3 different occasions. The National WWII Museum is a must see.
The restaurants are top notch and have such a great flair with the local cuisine.
Great and varied itinerary. We had guides take us through the French Quarter, the Lower 9th Ward, the Cajun country in Lafayette, a cooking school, the WW II Museum, and much more. Our tour director was a veritable font of knowledge. Great fun and great food!
Our dinner and visit to the Pont Breaux Restaurant and Dancing Hall. Everyone took a turn dancing to the infectious Cajun and Xydeco music!
So glad you had a wonderful trip!
We enjoyed perfect weather -- sunny and comfortably warm although temperatures cooled down over the weekend, but rose again thereafter. The trip was very well organized. We learned a lot about New Orleans and the Cajun country to its west. This is a trip well worth taking.
The Creole and Cajun food. Jazz at Preservation Hall. Cajun music and stories.
we had been to New Orleans before but never like this. Grand hotels and interesting diverse events each and every day. The level of service was top notch! The food was amazing!
The Cajun singers in Scott La. and the cooking school in New Orleans
Our tour director (Randy) was very well organized and familiar
with both New Orleans and the Cajun country. We really enjoyed
the experience of savoring the music and especially the food!
We highly recommend this trip for travelers who have not been
to the New Orleans area.
The visit to the ninth ward and the opportunity to see the effort put forth by the volunteers from the non-profit organizations.
Preserv. Hall, Mardi Gras Wrld, School of Cooking= great memories! Present. of unique environment of NO made us understand better a visit of Lower Ninth Ward. Mama Redell & legendary DL Ménard & few Cajuns delighted us with their unique music/story telling @ La Maison Begnaud. Our boat trip on Atchafalaya & delicious lunch @ McGee's Landing= a must
Finally being able to visit New Orleans and walk in the French District, discovering Preservation Hall, talking to D.L. Ménard & his friends in Cajun country are but a FEW of the wonderful memories we have of New Orleans. Every day was remarkable with its many discoveries!
The special jazz concert must be the highlight of the trip. It made our tour. Hotels and meals were great. .first class. Cooking class-great! Liked staying more days at one hotel, instead of constantly moving. Concert at the Mint was great and it was nice to spend two extra days at the Ritz. It gave us the chance to rest and tour at our leisure.
As above, the jazz concert was just great.
From the passion of our director and guides to the passion of the people and their passion for fun, this was an amazing trip. The accommadations, especially in New Orleans, were excellent, and the food was great. All the excursions were interesting and informative. I especially enjoyed the cooking school in New Orleans.
My most memoriable moment was learning to play the rub board and spoons at Mama Begnaud's place and jamming some cajun music with D. L. Menard and those two young very talented musicans.
I enjoyed every bit of this trip. I especially appreciated the chance to not only see New Orleans but to experience it through cooking class, dance lessons, Tabasco bottling, etc. I even learned how to play the spoons and the washboard! The tour gave me a much broader picture of the area than I would ever have had if I had traveled on my own.
Dancing the Cajun two-step. The whole Cajun scene was fun, educational, and very memorable.
judy correll
The trip was enjoyable. However, the first day was very stressful and frustrating. The driver left the airport without me. While I was waiting for my bag at the carousel, I saw him walking away. I called the emergency number and it was a couple of hours before he came back. Fortunately the group had not yet left for dinner; they were having drinks and left within about ten minutes for dinner.
We sincerely apologize for the stressful beginning to your trip. We are extremely disappointed that you had this unfortunate experience with the airport transfer. We have followed up with the personnel responsible, and hope this did not mar your overall enjoyment of the tour.
Please wait while we generate your custom trip planner
Itinerary Subject To Change
Tauck On-tour Exclusive! Filmed narratives by Ken Burns tell an American story through the prizm known as "jazz" – so much more than the music, singers, musicians, and impresarios who ignited a passion that forever changed the world. Tauck takes you behind-the-scenes with commentary by the creator of the PBS documentary "Jazz – A Film by Ken Burns."
Longitude Books has been recommending reading lists, maps, and travel guides to Tauck guests for many years. Our reading lists are custom-designed to complement specific Tauck destinations.
To view this tour's reading list or to purchase a selection, please click on the following link:
Bringing the right clothing for your trip is important – and depending on the destination, what to pack might include footwear, sunglasses, binoculars, hats, etc. We've partnered with New Headings who provide an "easy-to-use, one-stop shop" for your Tauck travel needs, specifically selected for this trip. Just click the link below and check out all of the great suggestions to make what you pack that much easier!

subset: commoncrawl


text: Business News Last Update on December 19, 2014 18:50 GMT SONY HACK WASHINGTON (AP) -- The FBI says it has enough evidence to conclude that North Korea was behind the hack attack against Sony Pictures Entertainment. An FBI statement cites, among other factors, technical similarities between the Sony break-in and past "malicious cyber activity" linked directly to North Korea. The Sony attack, reported late November, involved the use of destructive malware that caused the studio to take its entire computer network offline and left thousands of computers inoperable. The breach resulted in the disclosure of tens of thousands of leaked emails and other materials. It later escalated to terrorist threats that promoted Sony to cancel the Christmas release of the movie "The Interview," a comedy about a plot to assassinate North Korean leader Kim Jong Un. The FBI statement says North Korea's actions "were intended to inflict significant harm on a U.S. business and suppress the right of American citizens to express themselves." SONY HACK-MESSAGE FROM HACKERS NEW YORK (AP) -- Hackers have sent a new email to Sony Pictures Entertainment, praising the studio as "very wise" to cancel the release of "The Interview" and saying Sony's data is safe "as long as you make no more trouble." The email was confirmed Friday by a person close to the studio who requested anonymity because the person wasn't authorized to speak publicly about the matter. The message warned to "never" release the film "in any form," including on DVD. The email was sent to several employees of the Culver City, California company. The Obama administration on Friday formally accused the North Korean government of being responsible for the devastating hacking attack. T-MOBILE-CRAMMING SETTLEMENT WASHINGTON (AP) -- T-Mobile US will pay up to $90 million, mostly in refunds, for billing customers for cellphone text services they didn't order, under a settlement with federal regulators. The Federal Trade Commission announced the agreement Friday with T-Mobile over billing for unauthorized charges, a practice known as "cramming." T-Mobile, the fourth-largest U.S. cellphone company, is paying refunds to affected customers plus $18 million in fines to the 50 states and the District of Columbia, and $4.5 million in fines to the Federal Communications Commission. The FTC sued T-Mobile in July, accusing it of billing customers for subscriptions to text services like $9.99-per-month horoscopes or celebrity gossip updates that they didn't want or authorize. T-Mobile collected 35 percent to 40 percent of the charges, the FTC alleges. FED-VOLCKER RULE WASHINGTON (AP) -- Former Federal Reserve Chairman Paul Volcker is criticizing a decision to delay full implementation of a rule that bears his name and aims to curb banks' risky investments. The Fed said Thursday that it would delay until July 2017 the deadline by which U.S. banks will have to sell off potentially volatile holdings in private equity, venture capital and hedge funds. In a statement, Volcker calls it "striking that the world's leading investment bankers, noted for their cleverness and agility in advising clients" need to take so long to reorganize their own activities. Volcker says the banks' real aim may be to delay implementation of the law until they can get it changed. Congress passed the Volcker Rule in an overhaul of financial regulations after the 2008 financial crisis. STATE UNEMPLOYMENT WASHINGTON (AP) -- Unemployment rates fell in 41 U.S. states in November and were unchanged in six more, reflecting healthy job gains across the country. The Labor Department says unemployment rates rose in only three states: Connecticut, Louisiana, and Washington state. Solid economic growth since the spring has encouraged more employers to step up hiring. The U.S. has added nearly 2.7 million jobs this year, the most since 1999. That has lowered unemployment rates in most of the country. North Dakota's 2.7 percent unemployment rate was lowest in the nation. Mississippi's 7.3 percent rate was the highest. The biggest job gains occurred in California, which added 90,100 jobs in November, followed by Florida, which gained 41,900. Texas added the third-most jobs, with 34,800. GAS PRICES CHICAGO (AP) -- The average price for a gallon of gas has fallen below the $2.50 mark for the first time in about five years. Oil analyst Patrick DeHaan of GasBuddy.com says the price of gas has dropped 41 cents over the last month with the average now at $2.46 a gallon. According to GasBuddy.com, Texas features the lowest gas price with a station in Keller selling fuel for $1.69. DeHaan says while the price of gas should continue to fall as the year comes to a close, the rate will not be as dramatic since gas prices have just about matched the steep decline in oil prices. CHRYSLER-PICKUP RECALL DETROIT (AP) -- Chrysler is recalling nearly 257,000 older Ram pickup trucks because the rear axle can seize or the drive shaft can fall off. The recall covers Ram 1500 pickups from the 2005 model year. Chrysler says in documents posted Friday by U.S. safety regulators that the rear-axle pinion nut can come loose. That can cause problems that make the trucks spin out of control. The recall comes after an investigation by the National Highway Traffic Safety Administration that began in June. The agency found 15 complaints, including seven drivers who reported that the wheels locked at speeds over 50 miles per hour. At the time, no crashes or injuries were reported. Dealers will install a fix at no cost to owners. The recall will begin in February. CARAMEL APPLES-DEATHS WASHINGTON (AP) -- Health officials say prepackaged caramel apples are linked to five deaths and more than two dozen illnesses in 10 states. The Centers for Disease Control and Prevention says investigators are trying to determine the specific brands that were involved. But consumers are being warned not to eat prepackaged caramel apples until more is known. The CDC says it knows of 28 cases in which people were sickened by a form of bacterial food poisoning called listeria, with 26 hospitalized. They got sick between Oct. 17 and Nov. 27. CDC said it's possible other illnesses have occurred since then. Two of the deaths were in Minnesota, according to state health officials. The CDC said the illnesses also occurred in Arizona, California, Missouri, New Mexico, North Carolina, Texas, Utah, Washington, and Wisconsin. JUNO THERAPEUTICS-IPO NEW YORK (AP) -- Shares of cancer treatment company Juno Therapeutics Inc. are surging 60 percent in their stock market debut. Juno genetically engineers a patient's own white blood cells to find and kill cancer cells in the body. It says its clinical trials have shown evidence of tumors shrinking. The Seattle-based company raised $264.5 million after selling more than 11 million shares at $24 per share. It plans to use the cash raised to continue trials and studies. The stock is listed on the Nasdaq stock market under ticker symbol "JUNO." EARNS-BLACKBERRY NEW YORK (AP) -- Blackberry reported an adjusted profit for its fiscal third quarter, surprising Wall Street. The Canadian company's stock climbed almost 3 percent in Friday premarket trading. For the period ended Nov. 29, the company lost $148 million, or 28 cents per share. That compares with a loss of $4.4 billion, or $8.37 per share, a year earlier. Stripping out some charges, earnings were a penny per share. Analysts polled by Zacks Investment Research predicted a loss of 6 cents per share. Revenue declined to $793 million from $1.19 billion. Analysts were looking for $927.8 million, according to Zacks. Blackberry Ltd. said that it continues to target sustainable adjusted profitability some time in fiscal 2016. AMAZON-MACMILLAN NEW YORK (AP) -- Another major publisher has reached a multiyear deal with Amazon.com. Amazon and Macmillan CEO John Sargent confirmed this week that they had agreed to terms for both print and electronic books. The deal will allow Macmillan to set prices for e-books, an arrangement known as the "agency model," and appears similar to agreements Amazon reached in the past two months with Hachette Book Group and Simon & Schuster. Authors at Macmillan range from Jonathan Franzen and Hilary Mantel to Oprah Winfrey and Bill O'Reilly. Both Macmillan and Hachette have had public feuds with Amazon over terms for e-books. In 2010, Amazon briefly removed "Buy' buttons for all Macmillan releases. For months in 2014, the retailer restricted availability and reduced discounts for numerous Hachette books. THAILAND-US-BUMBLE BEE BANGKOK (AP) -- Thai Union Frozen Products is acquiring Bumble Bee Seafoods, a major seller of canned tuna in the United States, for $1.5 billion. The Thai company says Friday that the purchase of Bumble Bee, which is owned by private equity firm Lion Capital, should be completed by the second half of 2015, Its statement said Thai Union has annual sales exceeding 100 billion baht ($3 billion), and San Diego-based Bumble Bee Seafoods generates annual sales of approximately $1 billion. The Thai company already owns Chicken of the Sea, another major U.S. provider of packaged seafood. CUBA-CIGARS MIAMI (AP) -- The Cuban cigar is set to make its first legal appearance U.S. in years, with relaxed guidelines allowing travelers to return with a few in their suitcases. But the cigars won't roll into stores just yet, and owners say they aren't worried about business. Some tobacco shops owners in Miami's Little Havana say most customers can't afford to travel to Cuba for cigars and won't do so regularly. Licensed American travelers can return home with $100 in alcohol and tobacco products. Experts say that's three to 20 cigars. Cigars brought back to the U.S. must be for personal use, not resale. If the U.S. embargo with Cuba is eventually lifted, many tobacconists say they'd welcome the change. They could add Cuban tobacco to their blends, and many believe they interest in cigars would increase.


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Martha Stewart Home Office™ with Avery™ Small-Format Paper Dividers 21134, Blue, 5-1/2" x 8-1/2", Classic, 5-Tab SetProduct Number: 21134
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SEMA 2008: Mugen kits the Honda Fit Sport
by Jonathon Ramsey (RSS feed) on Nov 4th, 2008 at 7:59PM
The 2009 Honda Fit Sport will soon be able to shop at the Mugen outlet store thanks to a host of Mugen accessories that were announced today at SEMA. They include a front grille and spoiler, side skirts and rear spoiler, new wheels, and inside you can have Mugen-branded mats and rearview mirrors. We'll take that Mugen shifter and install it in any car, thank you very much. If you want to buy the whole car you see above, just ask for the "Exciting Fit". Really. And while you wait for delivery, go ahead and get excited by the high-res images in the gallery below.%Gallery-36074%... Read More