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Designed for Method Homes by New York-based Bogue Trondowski Architects, the Paradigm series is planned in its entirety to be as low-impact as possible. Clad in FSC-certified western red cedar (but available in other cladding), the wood is sourced from sustainable forests located within 200 miles of Method Home's plant. The decking—which expands the Paradigm home's square footage to 722—is created from a composite of recycled materials and bamboo, while the flooring inside the home is all renewable bamboo. Non-VOC paints and finishes, and formaldehyde-free FSC bamboo cabinets maintain a sustainable, non-toxic atmosphere. A perforated corten steel brow provides shade from the southern summer sun, but does not obscure lower winter sunlight.
A 4KW photovoltaic system on the building's roof provides the home with all the energy it needs, and more. Method Homes explained that in theory the house can "run on the energy of a hair dryer," and as such, they have employed a number of tactics in order to attain a net-zero energy rating. The building is highly insulated with R-48 ceiling insulation, R-33+ tapered foam roof insulation, and R-31 exterior wall insulation. A mini split HVAC system and energy recovery ventilator help further drive down energy consumption, while automated shading and a lutron radiora system help to provide greater control over energy usage.
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Customer Service at check in/Baggage service
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LAS VEGAS, NEVADA -- My Girlfriend just had the worst travel experience on a New Year day. I am not sure if this is a rare occurrence or not but I definitely think America West need to be penalized for such a BAD service.
She boarded the flight in Baltimore, Maryland. Since she was moving to California, she had to carry a lot of stuff and hence her baggage was quite heavy. The baggage size limit was 50 pounds per baggage. One of her baggage was only 55 pounds. The other baggage was about 30 pounds. She had to shell out 50 dollars extra to get those extra 5 pounds into the flight. Thinking back, she could have shifted stuff from heavier suitcase to the lighter one but couldnât the airline discount the fact that the total weight of 2 checked in luggage was less than 100 pounds??? The lighter suitcase had fragile things and it was packed carefully. She pleaded with them and explained why she couldnât repack but Lo! The airline people wonât listen. This is ridiculous.
Her flight was supposed to leave BWI at 8.18am. The plane was on the runway and had started the run for take off when the captain figured out that one of the engines had failed to start due to electrical problems. I mean, what happened to the preflight checks? Couldnât they have figured this out when the flight was leaving the boarding area????????? 2 and half hours later, when all the 4 engines were working, the captain casually mentioned that the flight was leaving to Phoenix, instead of Las Vegas. When the flight attendant corrected him, he mentioned that he had referred to the wrong charts!!!This shows how careless the captain was - first he didnât do a good job on checking if the engine was OK or not and next he had the wrong chart!!!!!!!!!!!
Since the flight to Las Vegas was delayed for 2 hours, she couldnât catch the connecting flight from Las Vegas to San Jose. What happened in Las Vegas airport for the next 8 hours completely amazes me. She was waiting in a long line to get the boarding pass for the next flight out of Las Vegas. Upon reaching the counter, without asking her preference, she was conveniently placed on a flight which was 12 hours later to San Jose. She was told that was her best chance of getting out although there were other earlier flights to San Francisco and San Jose (which were conveniently missed). The airline attendant mentioned that there was a flight leaving to Sacramento in 3 hours but was quick to mention that the airline will not pay for the transport from Sacramento to San Francisco. Later, she was placed on a flight to San Francisco at 6.20pm but baggage was conveniently sent to San Jose in a flight leaving at 11.56pm (we didnât know this until the day after). She had requested the attendant to reroute the baggage to the SFO flight and she was given a printout stating that it was being done. She later confirmed (before she boarded her flight) with the flight attendant and she was told it was already rerouted and it can be picked up at SFO airport. Basically, the airline attendant provided the wrong information to her without actually finding out if the baggage was loaded in the correct flight or not. ON top of this, the flight to San Francisco was delayed by 2 hours. So, she had to spend a total of 8 hours at Las Vegas and still find her luggage routed to the wrong airport. TOTALLY UNPROFESSIONAL!
So, when she finally landed at SFO airport, we waited patiently for the luggage to come but in vain, of course. We lodged a complaint and were told that the luggage might go to San Jose. The office attendant appeared very certain that the luggage wouldnât have been rerouted to SFO. Her exact words 'u know, even if they say the luggage will be rerouted, they probably won't'. It appears that this happens all the time. She told me to check with her in another one hour (around midnight) to see if she has located the luggage. I gave a call to the SFO office from 11.45 to 12pm (around 10 calls) and nobody picked up the phone. Very convenient indeed....
Since I stayed close to San Jose airport, I decided to give it a try and see if the luggage arrived there. When I went there, the baggage claim office attendant was very RUDE. She was like I have a lot of things going on here and I canât help you. I was extremely angry at this response. Later she apologized for her behavior and she told me the baggage could come through in the last flight (at 1.30am) and she will definitely call us to tell us if the bags have arrived or not but she didnât. I also called her from 1.30 to 1.45am but she never picked up the phone. The report that I had filed earlier had some mistakes and I had asked this office attendant to call SFO airport office to correct it. She said that she will do it as soon as possible but was never done. I left a message and was hoping someone will call us in the morning but nobody did.
Repeated calling in the morning also didnât get any response. I had to drive to the airport (San Jose) and check if the bags had arrived. Before I left to the airport, I checked the website for baggage tracking and found that the baggage hasnât arrived. I talked with the baggage claim office attendant at the airport in the morning and he told me that the tags are always immediately entered into the system upon receipt. 2 things puzzled me - Why wasnât the website updated to show that the bags were recd and why didnât the SFO airport or San Jose airport offices call me in my cell to let me know this. Did the attendant actually scan the tags on to the system??? I wouldnât know this at allâ¦
This is the worst service possible. Wrong information was provided all the time and we were made to go around hunting for our bags. America west has to retrain the staff definitely. If their motto is to satisfy customer requirements, they definitely are doing a very BAD job of it.
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guchiedad on 01/03/2006:
whew! that is definitely a nightmare story! Did you ever get your bags? where did you end up getting them? did you ever hear from the airline? stop keeping me in suspense! hopefully, the new year can only get better...
Shankar on 01/03/2006:
Yes, we got the bags back the next day noon...
Shankar on 01/03/2006:
by the way, the airline did not return my calls at all.
Doe3001 on 03/31/2006:
If you plan to use an online travel agency like EXPEDIA, think again: These online travel agencies suck. I'm spreading my horrible experience I had with EXPEDIA. Pleas read my case to avoid being the next victim of EXPEDIA:
and http://www.my3cents.com/showReview.cgi?id=12466
Good luck travelers;
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My flight was cancelled without notice
Posted by
Ne Ne
SANTA ANA, CALIFORNIA -- I had purchased my ticket online I have never flown with America West before. I printed my itinerary and was also e-mailed my reminder through the ticket agency on my itinerary it stated that I did not need to confirm the e-mail reminder was my confirmation and America West had my reserved seat. I was to arrive at the airport 1 hour early which I did 5:30 am. I had approached an A.W. employee outside the airport and asked if he could check me in and he looked at my paperwork and said no I can't help you your flight has been cancelled. I was so upset, I said are you kidding me! he was so rude he said do I look like I'm kidding.I said now what am I supposed to do? he said you see that long line inside you have to wait and get rescheduled onto another flight. So I went in got in line waited 45 minutes and when I got to the front of the line I stood there not knowing what to do nobody was available to help me and now days it's all automated check in yourself, and finally a woman said miss can I help you/ and I said yes I need to be rescheduled my flight was cancelled she said "you will need to go to the back of the line and wait your turn" I then said in a very upset voice, I waited in that line already, "she said I'm sorry if you need some help you will have to wait like everybody else. I went back to the end of the line and just a few minutes later she came over and apologized she said she didn't hear me and the lady in front of me told her I had been waiting. In the meantime I'm standing there not knowing what I was going to tell my best friend who was coming to see me all the way from Iowa, we had not seen each other in almost 3 years, her brother was getting married the next day, and her dad is really sick not doing very well. All these thoughts were going through my head and I was crying so hard at the thought of not getting to see my friend we had this trip planned for a year, and I had taken the day off work etc.The gal at the ticket counter told me they had 1 flight going out that evening at 5:00 it was only 6:15am by this time and I would have to take a shuttle to LAX which I only had 20.00 on me at that moment, and then the plane would fly me into Phoenix which is 2 and 1/2 hours each way from my friends house nobody to pick me up at the airport It just got worse and worse as the morning went on. I decided to get a full refund on my money and to just forget the whole thing, it just was not meant to be for me to fly that weekend. Then I went to the pay phone I don't have a cell phone can't afford one, so I called my home collect hoping maybe my younger son would still be home and not left for school and he could call his brother at work to come get me but the operator said there was no answer. I hung up, just a little more upset than I already was and walked outside to see if I could get some help, and they told me to carry my bags and walk across the street and take a taxi I only had 20.00 on me and for the ride home it cost me 25.00 luckily I had my bank card and was able to use that. I never did find out why my flight was cancelled. I called America West customer service number and tried to tell someone of my experience and they transferred me and I was put on hold for over 30 minutes never got through and no one ever contacted me after that, and doesn't seem like any one was concerned at all,a very bad experience. I had also purchased another ticket at the same time to go see my brother in April to North Carolina, and I'm so worried about being disappointed about that trip. I will be seeing my parents, my sister, and my brother, on this trip. And I just want it to go smoothly, but I have great concerns about it "The fear that the same thing will happen". I feel I should be compensated for at least my cab fare of 25.00. I received no help, no concern, no compassion, no care from any of the staff members of this airline,I was not treated very well.
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Noneill on 03/04/2007:
Usually when a flight is canceled, an airline will help you get listed onto another flight. Unfortunately, the place you were flying from and to did not have many scheduled flights. I have a lot of sympathy for you having been in a similar situation trying to get from VA to Tucson for a funeral. My only advice is, if you have to get somewhere use an airline that has multiple (the more the better) flights going where you want to be. That way if a cancellation occurs, you have a good chance at getting on the next flight.
familytravel on 03/04/2007:
I'm really sorry about the bad experience. I know the lady may have been rude at check-in, but she did appologize to you. Sometimes airports are loud and it IS hard to hear, so it's good that she came up to you. I too recommend checking on the airlines website to make sure that you would have other flights after the one you are on, just in case. In terms of the shuttle, I have had a similar experience. I too had a cancelled flight (with American I believe) and I was told that I would have to take a shuttle to a different airport. I had the money, but I decided that really I shouldn't have to pay the money for transferring because the airline cancellation was caused by the airline for technical issues with computers, not weather or mechanical related. I explained this to customer service and they actually gave me a free shuttle over to the other airport. If this ever happens to you again I would try that. Good luck!
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Poor service
Posted on
PHOENIX, ARIZONA -- This is a complaint in regard to a trip I took using America West Airlines.
On May 10th, 2003 I took flight 765 from JFK (NYC) to Phoenix. That
morning I called the Airline, to confirm the flight, and was told that everything
was scheduled to take off on time. I got up that morning at 4:00 am, to insure
that there would be no problem in taking the flight and going through security.
While on route, America West called me on my cell phone, to inform me that my connecting flight # 6104 from Phoenix to Palm Springs, CA was cancelled.
Obviously, I did not receive the message until after I arrived in Phoenix, since I could not have my cell phone turned on once we were air bound. I discovered that my flight was cancelled only after we landed in Phoenix and I began looking for my gate number on the monitor.
I spoke to someone at the customer service desk in Phoenix, Jon, (at the A gate) who put me on Flight 6110, which left me stranded at the airport for over 3 hours. I asked
him for an earlier flight and he said that he couldn�t help me and that I
should call the 800 number.
I called the 800 number and spoke to a woman who not only appeared to be new and uninformed, but she was apparently ill trained. I asked for a supervisor and spoke to
Sherry. Sherry was rude and did not appear to be concerned that I was upset.
She advised me that this happens all the time and told me that I was lucky that I was
able to get booked on the next flight out. I asked her if she could put me on a competitor�s flight as stated in their Customer�s First plan and she told me that she will not give America West customers away to another carrier. I asked her the
reason for the cancellation and she told me that it was due to maintenance problems.
When I asked her why I wasn�t notified sooner, so that I could make other arrangements
for that day, she was unable to answer me. I asked her for a partial rebate or refund for my inconvenience, as I no longer intend on taking another America West Flight again.
She replied that, that would not be possible but that she would send me a future discount plus voucher that would prorate my next flight with America West. When I told her
again that I no longer care to do business with America West, she basically told
me to take it or leave it � even when I told her that this is not what I wanted. I still do not intend to take America West and if and when I receive this voucher, I will give it away or throw it away.
I had this very same experience on May 18th, 2002 when I took a flight to Las
Vegas. At that time I had an 8:00 am flight and wound up leaving at 6:00 pm. I received a $300 voucher. That was the only reason I took America West this time. But I
will NEVER take America West again.
On either occasion I don�t believe there was a maintenance problem at all. I believe that due to financial problems and the fact that fewer people are traveling, the flights were cancelled because they could not be filled and that there was little regard for passengers comfort and sanity. Also, if in both instances (2002 and 2003), if there actually had been maintenance problems and I was lucky enough to be scheduled for both of those flights, then that tells me that the fleet is old and I still do not want to fly America West.
I will never forget the insensitive supervisor (Sherry) with whom I spoke. She noted my account, because I asked for a lunch voucher, which she arranged for me � she didn�t even offer me that much ! (That would be a $5.00 �FIVE Dollars- lunch voucher, which did not even cover lunch at Burger King). I am extremely disappointed with America West and would not recommend this airline to anyone !
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Anonymous on 11/10/2003:
This kind of thing happens all the time and is not America West's problem. Get over it and be lucky they gave you anything, you freak.
Anonymous on 11/11/2003:
Gee, that sounds like a moronic comment from someone who works for an airline. Almost the identical thing happened to me with American Airlines, and they worked hard to get me back home even though it meant booking me first class.
carrier quals on 07/14/2005:
my wife called America West for price qoutes for a berevement flight,her mother died. They gave her a quote, she checked other airlines for prices.#1 She called Amer. West to purchase tickets.She was told the price was $200. higher than the 1st quote and it was firm. She needed to get to Oklahoma so she purchased the tickets.#2 we checked in at the ticket counter, the agent checked our tickets and said we were all set.We were almost to the gate which was a long way from the ticket counter,I was paged to return to the counter, I got back to the counter and saw our baggage set aside.I asked why I was called back the agent said I left before she put the tags on the baggage. I told her she said we were all set, she called security, her supervisor told her to put the tags on the bags, the supervisor told security that they weren't needed.#3 On the plane the captain said we were freto remove our seat belts and move about the cabin, I got up to go to the rest room, one of thed flight attendants told me I couldn't get out of my seat that the seat belt light was on I told him what the captain said he said to return to my seat. As I sat down other people were moving about the cabin.#4when they served coffee my wife was asked if she wanted cream and sugar, she said yes.
When she was served she asked if she could have artificial sweetener instead.The attendant said well"you asked for sugar and he had a real angry expression on his face. I almost came out of my seat and light into the guy, no one talks to my wife that way. Then I remebered they can call security and have you arrested when the plane lands. It seems America West staff can be rude and have security protect them. I will NEVER fly Amer. West again.
ladylove on 05/29/2007:
America west/ US Airways. I feel the same way you do, and I don't blame you, they suck. different name same service. thinks for the review it really helps, I have to stop going places without looking at my3cents.
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Baggage theft
Posted on
SAN DIEGO, CALIFORNIA -- Flying from EWR to San Diego, some electronics
products were stolen.
The company representative said the airline is
not responsible for stolen personal belongings
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Anonymous on 04/30/2002:
I think that is pretty common policy. If you travel on a bus, or a subway and someone takes your stuff, I don't believe the subway company is responsible.
If however your goods were stolen from your baggage after they took control of it, then I think you might have a case.
Anonymous on 05/13/2002:
Electronic items as well as many other items such as jewelery and/or medicines, are *not* covered for damage or loss in checked luggage.
You need to check the Conditions of Carriage which any airline will make available to you.
Check an airline's website for info also.
You *could* say you had a camcorder in your luggage but could you prove it?
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SYRACUSE, N.Y. -- It's a home away from home and a helpful place to get a holiday meal. The Central New York Ronald McDonald House held its annual Christmas dinner Tuesday for their guests.
The Ronald McDonald House acts as a temporary home for families whose children are hospitalized with serious illnesses or injuries.
A current resident in the house says it's comforting that people would go out of their way to make the holiday brighter for others.
"Just the support of having a home away from home, fantastic. I can't say enough about the people here," Gary Staiger said.
Most of the food served was donated by individuals in the community.
For more information on the Ronald McDonald House, visit www.cnyronaldmcdonaldhouse.org.
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We found 28 Mercury service shops and mechanics in Fairfield.
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Anthony Davis (ankle) is listed as 'doubtful' for Friday's game vs. the Suns.
J.R. Smith (heel) is likely to miss Thursday's game against the Wizards.
Kawhi Leonard (hand) has been listed as out for Thursday's game against the Thunder.
Lance Stephenson (hip) will not play against the Thunder on Friday.
Kevin Durant (ankle) is listed as out for Thursday's game against the Spurs.
Terrence Jones (leg) did some working out with the team on Wednesday.
Chris Bosh (calf) is doubtful to play on Christmas vs. the Cavaliers.
Carmelo Anthony and Amare Stoudemire will play on Christmas vs. the Wizards.
Josh Smith has committed to play for the Houston Rockets after he clears waivers at 5:00 pm EST.
J.R. Smith (heel) said that he is unlikely to play on Christmas vs. the Wizards.
The Phoenix Suns have traded forward Anthony Tolliver to the Detroit Pistons in exchange for Tony Mitchell.
Tristan Thompson will likely step into the starting lineup after it was learned that Anderson Varejao has been ruled out for the rest of the season with a torn Achilles tendon.


text:
See photos from dedication
The Round Rock City Council, Parks and Recreation Department and Kensington Neighborhood Assocation hosted a ribbon cutting and community-wide celebration from 11 a.m. to 1 p.m. Saturday, March 2, to rededicate Kensington Greenbelt and Park.
The celebration included free hot dogs, live music, dancing, neighborhood awards, Humvees from Fort Hood, Home Depot craft booth, Ballet Folklorico performance, volleyball and more.
About the renovationsThe City Council approved $750,000 in 2012 for the Parks and Recreation Repair and Replacement Program to revitalize community parks and facilities throughout Round Rock. This program is also part of the City Council's overall Neighborhood Revitalization Program. The City's Parks Development Division has been steadily revitalizing various parks throughout the community and collaborating with neighborhoods to ensure local residents' needs are met.
The $384,495 renovation at Kensington Greenbelt and Park, 1501 Gattis School Road, include the demolition of existing park amenities and construction of a new playground, 2/3 mile crushed granite trail, park pavilion, park sign and site furnishings including picnic tables, grills, park benches and trash receptacles.
Other projectsOther parks that have been revitalized in the City of Round Rock are Rock Hollow Park, 1415 Apollo Circle, that received a $128,388 face lift including the installation of a ½ mile of concrete trails and various ADA accessibility improvements.
Mesa Village Park, 1401 Georgetown St., included a $273,340 revitalization that included the removal of existing asphalt trail, wood pavilion and site amenities. The City replaced the trail with nearly ¼ mile of concrete sidewalk, a new park pavilion with seating and grill space, and the installation of a "picnic plaza". The existing sports practice field was improved with new soil, a new irrigation system and new soccer goals.
Chisholm Valley Park, 1201 Tray St., included new playgrounds, shade structure, ½ mile of concrete and granite trail, multipurpose recreation field, site furnishings and trees.
Settlement Park, 1401 David Curry Loop, received a $141,643 remodel that included a new playscape, concrete trails, retaining wall, privacy fencing, shade structure, pond aerator, ADA accessibility improvements and new trees.
Buck Egger Park, 900 S. Mays, with the use of $430,711 from the US House and Urban Development Community Development Block Grant funding (CDBG), now includes a new parking lot, a new synthetic turf multipurpose field (the first ever in the City) and a new grass multipurpose field.
Lake Creek Park, 800 Deerfoot Drive, will also be revitalized this year. This project will consist of the removal of existing play equipment and park amenities that have detiorated over time. The new park concept includes new playground equipment, site amenities, a new pavilion, and passive recreation opportunities such as bocce courts. This project also includes extending existing portions of the Great Lake Creek Trail system located in Lake Creek Park. This project will also involve a realignment of a portion of existing road and additional parking space.
Get latest updates onlineRound Rock residents can get all the latest online parks development updates at the Parks Development Blog. There, residents can find project expected completion dates, amenities and watch videos showing the progress of all the parks development projects.


text:
Li Liu, MD
Last Modified: November 1, 2001
Dear OncoLink "Ask the Experts,"
My 25-year-old daughter has been diagnosed with Hodgkin's Disease stage IIA. This was determined by biopsy and physical exam. The blood test, bone marrow extraction, CT-scans and x-rays are scheduled next week. Her oncologist has already planned for a laparotomy. I don't understand why, with so little information! In all the readings from your site and others, I have not been able to find definative information on when a laparotomy is necessary. It seems very drastic, for so little gain. Can you help?
Also, is the bone marrow extraction a normal procedure in diagnosis and staging of Hodgkin's?
A very worried and distraught father,
Li Liu, MD, OncoLink Editorial Assistant, responds:
Dear LP,
Thank you for your interest and question.
Dr. Glatstein at Stanford University originally reported on staging laparotomy in the late 1960s. It remains the most precise method to determine abdominal involvement in patients presenting with supradiaphragmatic Hodgkin's disease. However, this is not without cost. Staging laparotomy and splenectomy requires 5 to 7 days hospitalization with the risks of possible post-operative complications. The routine use of staging laparotomy is controversial but is recommended if the results are used to determine treatment strategy. Many studies have been done on this topic. Here are three such studies with their results.
A study by Leibenhart et al. followed 915 patients with clinical stage I and II Hodgkin's disease limited to sites above the diaphragm. These patients underwent laparotomy and splenectomy. Approximately 9% of female patients with stage IIA disease, three or fewer sites of clinical involvement, and age younger than 27 years had disease identified below the diaphragm after laparotomy and splenectomy. This data suggests that similar patients may be candidates for radiation therapy alone without staging laparotomy.
A second study from the Harvard Joint Center for Radiation Therapy looked at factors associated with an increased risk of disease below the diaphragm. They determined that male gender, B symptoms, and two or more supradiaphragmatic sites of disease were factors that increased the risk of the likelihood that disease would be present below the diaphragm. Female patients with stage IIA disease had a 22% frequency of occult (hidden) abdominal involvement.
In a third study the European Organization for the Research and Treatment of Cancer (EROTC) H6F trial looked at patients with clinical stage I and II Hodgkin's disease. Patients were divided into two groups. One group was treated with subtotal nodal irradiation. The other group had a staging laparotomy plus treatment adaptation (adjuvant chemotherapy in the 33% with negative laparotomy). Disease-free survival favored staging laparotomy group, but overall survival was the same for both groups.
Bone marrow aspiration and biopsy are used as standard procedures in diagnosis and staging of Hodgkin's disease, unless the patient has clinical stage IA, favorable IIA, or IV disease.
You and your daughter should discuss the management of her disease with her Medical Oncologist.
Dec 7, 2010 - Rituximab may be a better option than watchful waiting in some lymphoma patients, and a new treatment option appears effective for relapsed or refractory Hodgkin's lymphoma, according to two studies being presented at the annual meeting of the American Society of Hematology, held from Dec. 4 to 7 in Orlando, Fla. Other research being presented will highlight new options for the standard treatment of advanced asymptomatic follicular lymphoma; mantle cell lymphoma; and early, unfavorable Hodgkin's disease.
Apr 5, 2012
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An Easy, 24-Hour Guide to Boosting Your Immunity
We've got your daily get-better schedule right here. (Plus, some bonus tips for the weekend.)
By Susan Ince
7 a.m.: Hit the Gym
Exercise can lessen the decline in immunity that occurs with age. Morning is the workout time most people find they can stick with.
Here are 10 exercises that'll get you super-toned.


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Erno Laszlo At-A-Glance
Strengths: One good toner; some good moisturizers; pH-correct AHA product; tinted moisturizer with sunscreen; workable concealer, powders, and powder blush.
Weaknesses: Expensive; the majority of products contain one or more considerably irritating ingredients; basic skin-care regimen revolves around using drying bar soap and alcohol-laden toners; the TranspHuse line; jar packaging.
According to the company's brochure, Dr. Erno Laszlo, a Hungarian dermatologist, was "the first to combine the exact science of his profession with the art of cosmetology" using "precisely diagnosed treatments dispensed with a doctor's touch." He treated Hungarian royalty, women whose lack of beautiful skin was apparently enough to get them shot in the face by potential suitors (no kidding)—until Laszlo saved the day with his revolutionary products. We admit that that's great copy, but there are rumors that he was never a medical doctor in Hungary or anywhere else in Europe, and he was certainly never licensed to practice medicine in the United States. Medical status aside, the claims and "story" behind these products are just another verse in the litany of hyperbole the cosmetics industry is famous for.
In his time (1920s through the 1930s), Laszlo's notoriety was built on "prescribing" skin-care regimens for wealthy women who could afford to "succumb to the 'Laszlo Ritual' of daily skin care." The ritual included regimented splashing of the face with extremely hot water before and after washing with bar soap. Today's Laszlo ritual talks of harnessing the power of water not only to cleanse skin but also to tone, firm, hydrate, clear, and energize skin. Amazing isn't it? If water alone and a certain splashing technique with traditional bar soap can take care of skin, then what's the point of Laszlo's profusion of (mostly poor) products? Why not just offer some soap and a tip sheet on how to splash most effectively, and let the water perform the miracles the company claims it can? If you think this sounds as ridiculous as we do, imagine trying to explain it to customers without backing away sheepishly. While neighboring cosmetics counters extol advanced formulas claiming to work like Botox or speak of their potent, patented cosmeceutical ingredients, Laszlo's team is going on and on about splashing skin with water and the "clocking system" they use to determine your skin type (a system that is more complicated than helpful).
Looking at historical background is one thing, but the real problem with legendary or ancient skin-care routines is that new research more often than not negates what we once thought to be true. After all, in Laszlo's heyday, no one knew about sun damage or the need for exfoliation, or that hot water can hurt skin and cause surfaced capillaries. Water-soluble cleansers weren't around, no one knew the connection between antioxidants and skin care, elegant sunscreens didn't exist, and Laszlo clearly didn't know that soap is too irritating and that irritation is a problem for skin (it's one of the major causes of collagen destruction). Plus, alkaline substances (that's what soap contains) have research showing they can increase the bacterial content in skin and damage the skin's healing process. With today's gentle cleansing options, there is no need to subject skin to the harshness of soap, regardless of how oily it is.
Further, anyone with any skin type who adheres to routine use of Laszlo's products is only setting themselves up for trouble, whether it's persistent irritation or a dry, tight feeling that will have you reaching for a moisturizer in desperation (and possibly making oily or breakout-prone areas worse as a result). There are some reliable, well-formulated products in this line, but following Laszlo's regimented routine is a path to skin irritation and dryness—and that's not the way to "worship your skin."
For more information about Erno Laszlo, call (888) 352-7956 or visit www.ernolaszlo.com.
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micoach is all you need to get the results you want.
Thank you! We received your request and will send an email to soon. We will move heaven & earth to find your size.
Benefit: Soft Cushioning
What it is: An absorbent foam
How it works: ADIPRENE is placed under the heel where it soaks up impact and soften landings.
Benefit: Responsive Cushioning
What it is: A springy foam
How it works: ADIPRENE + is cushioning that springs back, placed under the toes for a lively and comfortable push off.
Torsion Technology
Benefit: Midfoot Support
What it is: A bar between the toes and heel
How it works: TORSION system helps shoes flex correctly, supporting the midfoot while allowing the toes and heel to move independently.
Benefit: Durability
What it is: Stuff that stands up to abuse
How it works: ADIWEAR is a high abrasion rubber that lasts even when dragged or slammed into the ground.


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Ruffle-Trimmed Tankini Top - Girls 56 56
Great swim top I ordered this tankini top in a size 10 for my tall 7 year old (54" & 64 lbs). The length is right but it is very baggy (as expected). It is thick and made well so I expect her to be able to wear it for the next two summers. Very cute,good coverage, and very inexpensive on clearance. September 18, 2014
Great Quality I purchased several pieces - tank, bottoms, skirt bottoms for 2 girls. I was very pleased with the quality. All pieces lined and thick material used that will last. I did have to return for smaller sizes, but was worth it as I got 2 seasons out of them and they held up great! Will buy again. August 21, 2014
Love these suits, great quality and cute patterns! This is the third season I buy them for my daughter. I usu get them on sale so it's a great price. July 15, 2014
Completely Satisfied Great swimsuit top. Colors are vibrant. Just the right length to cover the belly area when paired with the Ruffle-trimmed bottom. Overall look and quality are excellent. Will definitely continue to purchase swimsuits from Garnet Hill. July 4, 2014
Great tankini My daughter loves the fuscia dot pattern. The ruffle is fun, and the criss-cross she thinks is cute. I like that the tankini is lined and longer on her torso. June 27, 2014
Buy Multiples! I bought the starfish suit for my daughter last summer and she loved it. It held up great. I bought 2 more suits this summer since she has grown out of that one. Great value, great look! May 31, 2014
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Visit Canterbury, Whitstable and Herne Bay for Great Days Out
Welcome to the fabulous district of Canterbury, including Herne Bay and Whitstable coastal resorts with their beautiful beach fronts and the surrounding Countryside. You can now book your accommodation in Canterbury online, find out about upcoming events, choose somewhere to eat and discover our fantastic range of tourist attractions and things to see and do, all here in one place.
Experience Canterbury's history and heritage, see our stunning architecture and world famous buildings. Enjoy a day out in Canterbury UK and visit the magnificent Canterbury Cathedral, have a relaxing short break or longer fun-filled family holiday at the seaside in Herne Bay or Whitstable. Canterbury tourism has the perfect blend of city, coast and countryside, ensuring that however varied your interests are you will be spoilt for choice. Come and enjoy our beautiful coastline and countryside and our breathtaking heritage and culture. After all, Canterbury is simply inspirational.
The Canterbury district is the perfect place to visit this Christmas. Buy gifts from our fabulous shops and Christmas markets, enjoy our festive events and rejuvenate in our relaxing cafés and restaurants.
Book Your Break
Looking to Book your stay in Canterbury, Whitstable and Herne Bay? We have a range of accommodation to suit all tastes.
Although Canterbury is a place steeped in tradition it is also a modern and vibrant city.
One of the district's major natural assets is its 14.5 miles of coastline stretching from Seasalter to Reculver.
Travel for 15 minutes in any direction from Canterbury's city centre and you'll find yourself in the heart of the countryside.


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Tag Archives: Sesame Street
Nov 19, 2010
Sesame Street Loves T-Shirts
And so do I!
Oct 11, 2010
Sesame Street Does Old Spice
Go Grover! Back to Grover, now back to me!
Nov 19, 2010
Sesame Street Loves T-Shirts
And so do I!
Oct 11, 2010
Sesame Street Does Old Spice
Go Grover! Back to Grover, now back to me!
CLICK 1-2-2013 - My 3 Words for 2013
CLICK 12-26-2012 - What I'm Going to Figure Out in 2013 – The Continuum
CLICK 12-19-2012 - Which Steve Would You Rather Be?
CLICK 11-28-2012 - BILF T-shirt Always Wins
I'm @RizzoTees, the T-shirt seller dude. I love you more than bacon. Vice President of Social Media at Falk Harrison, @MarquetteU grad, social media maniac, and red wine drinker. I tweet sunshine starting at 5am.
A full bio on Chris can be found here
I'll be writing about 1.) my experiences as I work to build my business from nothing to something, 2.) what I have learned about Social Media and how it helps me build my personal brand and market my business, 3.) interviews with other entrepreneurs so you can hear what they have gone through to get their businesses off the ground, 4.) and any relevant web content that I can find that will further your knowledge of business building and Social Media.
And I'll post a bunch of random funny stuff too. Can't be all business all the time.
WORK WITH CHRIS FOR ONE HOUR - CLICK HEREFollow @RizzoTees
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Hideki, a Nintendo DS and rain day
Posted on: May 18, 2010 | Comments(8) | Drivers |
In a recent post, I wrote about seeing Tony Kanaan using an iPad in pitlane – very cool. After that, I started wondering about other IndyCar drivers and how they were using technology. In some ways it's started a series, and I hope to feature more drivers and geekiness. I was pretty excited when I heard that Hideki Mutoh travels with a Nintendo DS. Video games were/are a big part of my life – Super Mario Brothers. FIFA soccer. Grand Theft Auto. Grand Turismo. DJ Hero – I've been playing them for years. And when I travel for races, I carry a PSP.
So what games does he play?


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Ask Chris #134: The Dubious Continuity Of 'Rudolph's Shiny New Year'
Over a lifetime of reading comics, Senior Writer Chris Sims has developed an inexhaustible arsenal of facts and opinions. That's why, each and every week, we turn to you to put his comics culture knowledge to the test as he responds to your reader questions!
Q: What's up with Rudolph's Shiny New Year? Is it so perfect there are no other New Years specials? -- @otherhoffman
A: I've talked about my pure, unconditional love for


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I have sent a complaint litter before and stated that I had a very bad outgoing flight experience and was regretting the flight back as you can read in this previous letter which was sent to you Virgin Atlantic on 5/31/2011;
(I and my two kids flew Virgin Atlantic from lax to Amman Jordan connecting in London with BMI. The flight was on time, thatâs the only positive thing I can say about this flight, the entertainment, what entertainment? There was no service on the TV screen the whole flight to London, the food service was awful, and the food portions were very small. Only two food serving on the whole (11 HR.) flight, and when calling the flight attendants were very rude. In other words very poor serviceâ¦I still have to fly back for the return flight. I'm really concerned about that flight. I will never fly or recommend Virgin Atlantic Airline to anybody!!!)
On the return flight back I called Virgin Atlantic airlines to confirm the flight 3days before the flight date. They told me OK youâre confirmed. Great so far so good until I went to check in at the airport ticketing desk, where they told me that I donât have a ticket that my ticket was canceled. Thatâs when I called my husband in California and then he called Virgin Atlantic airlines to find out what is the problem. He was told at the first call that there was a flight change, that somebody had called and changed the flight number and that in order to reissue and release the ticket he had to pay $600.00 first, he told them that neither me or my wife had called or authorized or did any change on that flight at all at anytime. They put him on hold for about 15 to 20 minutes to find out what had happened to cause this. After about 15-20 minutes they came back saying that the person that did the change was our travel agent at that time he called the travel agent while Virgin Atlantic was still on the line but he had to leave a message because it was after hours here in California. Because of the flight time and that my flight was about take off in approximately one hour his hands were tied and had to pay the $600.00 in order for me to catch my flight so my kids can get to school the flowing Monday which I told the ticketing desk and of course they did not care and did nothing to help. After he paid 600.00 they said that to give them about 5 minutes for them to process. After about 5 minutes they did not reissue the ticket my husband called Virgin again, they re-checked the ticket validation and reason for the hold or cancellation Of the ticket again and said that the credit card number was not correct and they need a different card number which he gave them another card number so that I can make my flight. After it was processed and approved and my ticket was issued he asked them again why the extra charge, after putting on hold for another 20 minutes they came back and gave him different reason for the flight number change and the reason for the extra charge, this time they said the reason is that BMI airlines had changed the flight number only and that even though virgin Atlantic charged HIS Card for the extra charge they told him you have to take it up with BMI airlineâ¦this flight was the worst airline experience I have ever encountered from departing to the amazing heartless return flight. This would be the last time I travel with or recommend Virgin Atlantic to anybody I know and I will email copy to customer relations and post it online reviewsâ¦.
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Virgin Atlantic appear not to need customers anymore
Posted by
gordon mark webber
Thank you for opening this thread as I am furious with the service I have received from Virgin Atlantic and now am looking for ways to air my displeasure.
I am also very saddened at the change in attitude that Virgin Atlantic are now displaying when dealing with their customers. Until this year I was a great champion of the Virgin brand and rather naively believed that Richard Branson actually did care what his customers felt. Virgin Atlantic have demonstrated to me that their customer services organization have very little regard for how their customers feel and even worse place an extremely low value on customer retention. I initially sent a complaint (copied below) to Virgin Atlantic on the 14th January 2009, I actually believed because of the way I had been treated Richard Branson might be made aware (I know it was a stupid wish). What I didnât expect was the complete disregard I experienced. I sent many e-mails pleading for help, however I was ignored or received replies from people who either couldnât understand written English very well, or couldnât be bothered to address the issues I had raised. Finally I wrote a paper letter to Steve Griffiths (Virgin Executive) to which I actually received a reply from somebody who had actually read and understood my complaint. I was amazed though to find that Virgin Atlantic claim they are unable to compensate me appropriately for my suffering because âthey must remain consistent in the gesture they offer or else it would be unfair on other customersâ In a nut shell, If their attitude is if we treated appropriately everyone else would expect the same.
My family of five are all members of the Virgin Flying club and no longer wish to be associated with Virgin so asked if we could close our accounts and transfer the miles, in response we were informed that we couldnât transfer the miles but could close the accounts and give our air-miles to a charity!
Here is a copy of the mail that I sent to Virgin on the 14th Jan 2009. It has taken 11 follow-ups and over 4 months to receive a reply that basically says Virgin are sad to loose my custom, but are not prepared to give me appropriate compensation to keep it.
I have never written to a Chairman of any company, let alone somebody like you because I believe that the customer relations departments in large companies probably ensure that the men at the top do not have to spend time dealing with customers. However I have a feeling that Virgin atlantic may be different so itâs worth a try.
Hi Richard
I am (and have been for some time a champion of Virgin atlantic)
I have had enjoyed many fantastic holidays in Virgin resorts and for me and my family a huge part of the holiday is the âgetting thereâ part.
In my opinion Virgin atlantic has the best service to the Caribbean & USA. A few years ago we were fortunate enough to enjoy the experience of âPremium economyâ as a result we have not been able to consider booking a flight with your competitors or even in a Virgin standard cabin and therefore for me (until I Win the Lottery (and can upgrade to Virgin Upper Class)) Virgin Premium Economy is the only way for us to travel.
I perform as a singer and my girlfriend works in a Marks & Spencerâs. All of our disposable income is saved to be pay for the highlight of our year which is a fortnight away somewhere sunny.
Last year we chose Barbados and obviously we chose your airline to get us there. The flight experience out was (as expected) superb. All your cabin staff are just fantastic either you have a great recruitment section, great training or both. The crew really do seem pleased to welcome you on board and want to make your flight as brilliant as they can, one of your flight crew on the way out even gave us his contact details so that I could send him some comps to come to the Dover Street wine bar to see me sing.
We had a fantastic holiday and on the 16th November had to come home (flight VS030 seats 33D&E). Your crew welcomed us on board and (on the quite, I ordered a bottle of champagne to be put on ice as I had a proposal planned for my girlfriend).
As the flight prepared to take off an announcement was made that the crew had been made aware pre-flight that the entertainment system had developed a fault and therefore it would not be available.
We were seated in a bank of four seats in the center of the cabin, a teenage girl who was sitting next to my girlfriend immediately started to cry and complain to her mum that there was something wrong with the plane. To make things even worse the fault with the entertainment system meant that we could not control the reading lights (in our bank of seats three out of the four were off while just mine was on). The upset teenager stood and without asking re-adjusted my light so that it illuminated her area, as the kid was already playing up I did not make things any worse and let her have the light.
Because we were looking forward to watching the films on the way home we had left our I-pods in our cases (which were in the hold) so for many hours my girlfriend and I sat listening to a whining teenager who spent the whole journey whinging to her mum that it was unfair not to have the TV, she was scared that there was a problem with the plane, the light (that should have been directed at my position) was inadequate for her to read by, and later in the journey that she was unable to relax because she could not turn the light off. My girlfriend and I did not have a fantastic time coming home, in actual fact it was miserable.
We spent many thousands of pounds on our holiday and for us the journey home was spoiled (thatâs the last bit we remember of our holiday). We were told that we could claim a £25 discount token/duty free voucher each as a measure of compensation for the spoiled flight.
We could have chosen a much cheaper way of getting to our holiday destination but we are not only loyal Virgin customers but actually champions of your company so chose Virgin atlantic. I feel that £25 does not reflect realistic compensation and hope that you will consider offering a more acceptable compensation. I realize that you do not travel Premium Economy, however if you suffered the same as my girlfriend and I, I believe you would also being sending a mail similar to this to the person you felt might help.
We do intend to travel with you again next year, please offer us reasonable compensation.
I am sorry it has taken me a while to send you this mail but since my holiday my life has been a bit traumatic.
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Ben There on 05/23/2009:
Would you have preferred they cancelled the flight, or delayed it for 24 hours while repairs could be sent over from London so you could have watched television for 7 hours? £25 sounds very realistic compensation for not getting to watch a movie.
How much free money do you want?
rudybjr on 05/23/2009:
Get over it, things happen!
Ponie on 05/23/2009:
Instead of asking Sir Richard for 'more acceptable compensation,' why don't you direct your request to the whining teenager and her mum? If someone turned 'my' light in their direction, they'd be slapped upside the head. Good thing you couldn't propose to your girlfriend. If she reads this, she may decide to say no until you grow some.
Anonymous on 05/23/2009:
I have run into some rude passengers on my flights as well, but I dismissed them as ingnorance. One was a lady on a flight in front of me. I had no sooner sat in my sit when she turned around, gave me a dirty look, and asked that I re-direct my air vent immediately. I wanted to say something a little rude, but bit my lip and fixed it. Another time, I was on a flight in Asia and I went to
s-l-o-w-l-y recline my seat (on a 7 hour flight). The seat was pushed forward quite violently--twice. I turned around to be confronted by a tiny Asian woman who said I needed to ask before reclining my seat. WTH. On my 4th try, I reclined the seat--again very slowly. (My partner and I could hear the "Twilight Zone" song in our heads.) The lady called the flight attendant who told her I could do whatever I wanted with my seat. Peace at last! I let her make a fool out of herself.
I guess you always have the "opportunity" to run into people on flights that are unreasonable. They somehow feel "special". You definitely have to deal with it in some way. I would never get in a direct confrontation though, because I sure don't want to get kicked off any flight (I have the fear in me).
BokiBean on 05/23/2009:
knowitall, LOL! I can just picture a planeful of people, "pardon me, do you mind if I lower my seat", "pardon me do you mind if I lower my seat", "pardon me..."
I also cringe at those people that kick your seat from behind, over and over and over.
Anonymous on 05/23/2009:
I know, Boki, that's taking being polite to a whole new level, LOL.
Oh, yeah, Boki, I hate the seat kickers too. It's funny when it's a kid, I just turn around and stare at them. They stop real fast. (I must be scary!!) I always wonder why their parent's can't tell them to stop. I sure wouldn't let my kids do that.
BokiBean on 05/23/2009:
That annoys the snot out of me! My parents would yank a knot in me for staring like that when I was a kid.
But usually I just pull faces at them and end up laughing... :D
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Horrendous Customer Service
Posted by
I had originally booked a flight from New York JFK to London Heathrow for the 10th of April (last week). A couple days before the flight, a close family friend passed away. I had to postpone my departure to attend the funeral. So, on Thursday the 9th, I spoke with one of your service representatives (who did not provide me his name, but sounded to be in a South Asian call center). I asked for the next available date of comparable fare. This was apparently too confusing for him, so I had to give him a specific date. He did some typing and responded with "I'm sorry sir, but there are no available flights that day. Would you like me to search another date?" I took a deep breath to calmly prepare for what I realized was going to be a very painful phone call.
Several minutes later, we had found that the next available flight would be about two weeks later (approaching my return date). I realized that, considering the $200 change fee, I might be better off just booking a one-way flight with another airline. The representative said, "Sir, I can make this an 'open ticket' and you can call back once you've decided on the date." "Great!" I thought. "Thanks, I'll do that."
Today, the 13th of April at 3:40 PM EST, I called back in an attempt to finalize arrangements. I spoke with a woman named "Donna", but from the quality of the connection and her accent, I figured that I was again connected with a call center and her name probably wasn't Donna anyway. I gave her my booking reference and quickly brought her up to speed. She informed me that there was no note or anything to indicate that I had an "open ticket" and, in fact, I had been listed as a no-show for my flight. Understanding that the first representative had apparently taken no action during our call, and was instead probably organizing his post-its or photos of his family, I sighed and figured we'd press on and see what could be done. She said that I could re-book the outbound flight as part of the same trip but that in addition to the change fee, I would likely have to pay an additional no-show fee. I gave her some dates to search and she kindly put me on hold... for about 10 minutes. When she returned, she let me know that in addition to the $200 change fee, there would be a $350 no-show fee (note: my original round-trip fare was about $460). Additionally, the difference in fare would be about $980. SO, to re-book this flight, I would have to pay over $1500. The sheer stupidity hurt my brain.
I quickly did a web search and found one-way flights for $500-600. I politely explained to her that $1500 made absolutely no sense whatsoever and I would really have no rational choice but to fly one-way with another airline. Though, as I'm writing this, I am thinking that I better call back to make sure no one has canceled my return ticket and pocketed my money. I have no confidence in the Virgin customer service, so I'm going to have to get on that call now and suffer a bit more.
I'd like to inject an important side-note to this experience, while I'm on hold. The Virgin Atlantic website (www.virgin-atlantic.com) is all but useless. You can't actually manage your booking. "Manage Your Flights" really only means "online check-in". When I first logged in her, there were a list of account actions, including "change your dates", but the actions didn't link anywhere. There was a note next to it, as a question mark image, that also did not click, but I was able to decipher that holding my cursor over it would reveal other useless information. I tried clicking a "customer service" link, which ultimately timed out and loaded no page. I did some additional searching for fares and promotional fares which gave me some results but also the note "Are your dates flexible? We found a cheaper fare for $xxx". When I clicked the related link, it just took me back to the original promotional fares / search page. Completely and utterly useless. Overall I'd say this website is so horribly behind all of the competition that there is no real used to even having attempting to use it.
So, I'm back on hold now after speaking to a competent representative named [snip](?). I have just learned that when a traveler is a "no-show" for their departure flight, the whole booking gets canceled. This means that I no longer have a return flight. So, had I booked another one-way flight, I would be in quite a bit of trouble! I explained the situation, and the primary problems are that the original agent did not make ANY note on the account, and I failed to get his name (which I really regret, but I had other things on my mind [ie:the upcoming funeral arrangements, schedules]) at the time. So, they could try to review calls from the date/time I provide them, but without a name, it's quite hard. I understand this. [snip] also understood that the fees and costs associated with making changes would be 3 times the cost of just booking a new trip through the Virgin-Atlantic website. Why didn't the last representative understand that basic reality of mathematics? So, the minutes are ticking by. We shall see the result. In the meantime, I'm searching flights with competitors. After all, if I have to re-book, I think Virgin has already gotten quite enough of my money, without having to render any service in return.
So, I got off hold. There's nothing they can do for me. There are so many ways in which they could have been accommodating and made some more money off me, but alas, they're not equipped with the knowledge to actually generate revenue for their business. I've just booked a new flight with another airline. I don't think I'll be booking with Virgin again anytime soon. Now I'm exhausted and in need of a drink.
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Virgin America's Gotcha Game
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Re: the Virgin America "gotcha" game….
I am a vice president of a company and a seasoned "road warrior" with considerable experience flying with some of the best airlines in the world (and a few of the worst). I am also fortunate enough to be one of those "favored fliers" coveted by most airlines, as I usually purchase my first class seat/s, rather than upgrade, etc.
A fan of Virgin Atlantic for many years, I had been eager to fly the new Virgin America. In October 2007 I purchased (2) two First Class seats to fly from LA to New York for New Years. Due to unfortunate circumstances, I was unable to make the trip. As a courtesy and matter of habit, I phoned into Virgin America to notify the airline that I would not be making the trip. I was informed that an email would be sent to follow the call. To my knowledge, I never received this email, but thought nothing of it at the time.
A couple of weeks ago, I contacted Virgin America to make a new reservation for two, in First Class (considerably more expensive now). I gave the confirmation number of my original flight to use towards the new tickets, only to be told that there was NO credit on file for this former reservation. Inquiring further into this mystery… I was told that no record was found on their side that this reservation had been cancelled prior to departure. I conveyed that I had in fact done so, but still didn't understand how this was relevant. Alas, I was told further that if either I had not cancelled the reservation prior to departure (or no record was found of such) that the entire fare amount was FORFEITED!
I was told that this forfeiture information was in their "Fare Rules", and that there was nothing else that could be offered other than crediting me "1/2 of the total fare or the Guest Services agent would "get in trouble".
I must confess that I am not one to read the fine print when purchasing a full fare First Class ticket/s. No airline known to me in the USA has such an absurd policy which penalizes passengers with a 100% loss (or anything close) of the fare/money spent. It is certainly way out of the norm with other US airline policies. At most, one can usually expect a nominal change fee of some amount, and even that is usually limited to restricted economy tickets, and other very restricted fares.
I had scanned originally, and have since reread, the email confirmation I received from Virgin America and NO mention is made of this policy under "Rules and Restrictions". (I have since been able to find this policy / practice only in the "fine print" of their website.)
One can only imagine that I'm not the first to be snagged into this trap thus far. To be told that I've lost $2400.00 because no record (conveniently) was found of a reservation cancellation, that I didn't even know I was supposed to have made… (but in fact actually had in this case).
There is no question in my mind that this weighty penalty is a deceptive loophole buried in the fine print of your fare rules. One could certainly deduce that Virgin America has intentionally done so to the peril of unsuspecting customers, who must be expected to swallow it and move on. Virgin America must also further anticipate that they will not see these customers again as a result, and that this loss of repeat customers is acceptable.
I feel robbed quite frankly, and I cannot compare this experience with any other short of literally being robbed. It is certainly a story worth telling to others considering flying Virgin America.
I did direct my complaint to the Vice President per the Customer Care Department's recommendation, in writing. No response or resolution has been offered to date!
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Anonymous on 08/06/2008:
I'm sorry, I'm confused by your post and possibly am not understanding the complaint here. There was no record of a cancellation of the original flight, yet Virgin offered to credit you 1/2 the cost of your new flight? And you're upset?
Anonymous on 08/07/2008:
By your own admission you don't seem to "sweat details" perhaps you didn't pay "full fare." Ticketing can be somewhat confusing and VX is not unlike most carriers. Call and cancel or simply "no show" and you'd receive a full credit on a true full fare ticket. I'd call VX with your record locator and ask if this ticket was purchased as a coded "full fare" rather than a near full fare. Good luck.
Curly2355 on 08/11/2008:
We just experienced a similar problem with Virgin. We were told the change fee for a return flight was $200/ticket for tickets so we confirmed the change over the phone. When we got to the airport the change was there but now we had to pay an additional $800/ticket. Customer service keeps telling me that understand how difficult the experience was but "there is nothing they can do." I will never fly Virgin again and advise anyone who considers it not to do anything without written confirmation!
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Horrible Flight
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CHICAGO, ILLINOIS -- Our flight was from Chicago Ohare to London Heathrow, then we took a connection flight with a different airline, and then eventually, back from Heathrow airport back to Ohare. On the way to London the flight was wonderful. Nice crew, great TV service where you can listen to music watch TV shows, watch movies, or play games on your own time as in you don't have to wait for the next showing, and you can pause and fast forward as if it was a DVD. They also had a wide selection of new movies and classics for all ages, and the whole system was pretty high tech. The food quantity was pretty good but it wasn't that good. Just because you are a vegetarian doesn't mean you just eat vegetables all the time. But no airlines have this concept, so I won't blame Virgin Atlantic for it. The reception on the TV was good, the seats were comfortable, and they give you a warm comfortable blanket as well as a toiletries kit.
However on the way back from Heathrow to Ohare, there were a number of difficulties. When we were shopping for perfume at the airport, we saw the sign that said the flight was closing, so we rushed to the gate hoping we wouldn't miss the flight. Then on the plane, I the seat was dirty. Then we had to wait for an hour for them to pass out headphones and turn on the TV, and when they did turn on the TV it was only commercials for another half an hour. The headphones were broken, and the pads were not clean. My TV had horrible reception, so I switched seats the remote for the new seat had a number of difficulties. And they were giving instructions on how to operate the entertainment system, but when you actually got to use it it was a completely different system and you could not watch the movies on your time, of pause or fast forward them. And there wasn't a good selection. Only 15 and all R rated movies.
The games were horrible, and there was only one channel for kids that didn't even work. Only 5 music channels, none of which were American. The food was absolutely horrible, and they gave us a sandwich as a snack about an hour before landing. They had 2 vegetarian options. One was mainly lettuce and repulsive yellow tomatoes in a tortilla. The other was a 'cheddar cheese and sweet pickle' sandwich. Even if it actually was a cheddar and pickle sandwich it would have been a horrible combination. But it was only 17% mild cheddar cheese, so it tasted like butter, and the pickles were brown and they weren't even pickles. In the ingredients it said it was mainly tomatoes and carrots. At least the check-in people were very friendly and helpful.
I think if the just try to live up to their expectations it would be a much better flight. And also when we were buying something from the plane catalog they said that they didn't except change so we had to give them exact money and we had to go threw out whole suitcase to find the right amount. And we had to wait half an hour for them to find the item in their stock because they couldn't find it. If you have a choice, don't choose Virgin. Although they might be contemporary, it's not worth it.
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Anonymous on 07/20/2008:
Why would a European carrier provide American Music? The world does not revolve around the USA
Hugh_Jorgen on 07/20/2008:
If a limp pickle and poor TV reception are the biggest problems you encountered, then you had a pretty good flight.
Ben There on 07/20/2008:
Virgin has several types of entertainment systems, depending on aircraft type and age. It sounds like you had "V:Port" on the way to London, and one of the older systems on the way back. Pretty much every transatlantic airline has a mich and match of entertainment systems.
As for the pickle sandwich comment, you are one of the many Americans who does not realize that "pickle" refers to any vegetable that has been preserved in brine, not just cucumbers. The crisp green things we eat here are really "pickled cucumbers" which we have shortened to "pickles"... In the UK, they like the brown onion substance you ate with cheese. In Germany, they eat sauerkraut.
As for the lack of "American" music, you should have tried listening to "English" music. It is actually quite good, and if you try hard enough you might be able to understand the language, or at least tolerate it for a few hours. Joking aside, Virgin has always had artists from all over including the USA, on their music channels when I have flown them.
I suggest that you travel on a US airline next time. The service normally is not as good as Virgin, but they will feature American food and entertainment and it sounds like this is something you can not live without for a few hours.
Anonymous on 07/20/2008:
What an ordeal! How will you ever find the strength to go on?
DCGirl on 07/20/2008:
Cheese and pickle sandwiches are as common in England as ham and cheese sandwiches. You were flying a British carrier -- why is it odd that they would serve British food?
Ben There on 07/20/2008:
This reminds me of a my first trip to Vancouver on Air Canada that I took with a couple co-workers. On the way to the airport we were joking that the in flight radio was just going to be all Alanis Morissette, Barenaked Ladies and Celine Deon. Funny enough the playlist on one of the chanels had all three in a row.
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Virgin America Airlines Horrible Customer Service
Posted by
SAN DIEGO, CALIFORNIA -- Dear Customer,
I felt compelled to write this letter after the thirtieth birthday trip my partner and I planned was foiled by the apathetic attitudes we experienced when dealing with Virgin America Airlines. Initially we booked this flight because we were told this smaller trendy airline was fun and slightly more personable than the typical âbox them up and shove them throughâ airlines most of us experience when we fly today. Initially we had some problems booking through the airlines web page so I called them directly and had a representative their book our trip. The day before our departure arrived and everything was set to get off the ground when we hoped it would. However things quickly took a turn for the worse after we realized they had made a scheduling mistake with our flight. Aware of $40.00 rescheduling fee I hastily called the Virgin Americaâs customer service hotline to resolve the issue.
What ensued can only be described as the most painfully time consuming and frustrating experience I have ever had when dealing with an airline. Not only did Virgin America charge me the $40.00 rescheduling fee outlined on their webpage but they also added the difference in prices between the flights. A fee of $272.00 was accessed by the airline to change our departure from San Diego to San Francisco and an additional charge of $272.00 for our return flight as well. The customer services representatives were blatantly indifferent to our situation and staunchly insisted the $544.00 total fee difference was âmy only optionâ. I was disturbed that the representatives I dealt with (three separate individuals) seemed to deliberately and maliciously leave me on hold for fifteen minute increments for nearly two hours. I felt as if each time they picked up the phone they were only doing so to ensure they were operating within company consumer holding protocol (assuming of course they even have such policies). At no point did they offer me options or give me professional feedback regarding the status of the issue while I was holding.
I never felt as though they were operating to assist me with my problem in any way. The representatives I dealt with were unbelievably disrespectful to me as a customer and highly unprofessional .The changes I did make were painfully time consuming, stressful and costly to our vacation budget. When all was said and done I ended up with the exact same flights I had originally paid for. However a $125.00 charge was accessed on my credit card for good measure due to my changes and their time. Mind you the changes I initially tried to make were canceled and I reverted to my initial flight within an excruciatingly long two hour period. The bargain we thought we were getting to fly on this airline was not at all worth it. Not only did I end up paying $323.00 for the exact same flight that I originally booked for a cost of $198.00 but my total losses due to other cancellations exceeded $500.00.
I would highly recommend that all my friends, family members other consumers not wanting to suffer the same fate consider flying with another more service driven airline. Our best experiences to date have been with Southwest Airlines.
Unimpressed San Diego
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Hugh_Jorgen on 05/16/2008:
That's pretty much standard airline practice these days. They have to be all about making money or they won't survive. You bear some of the responsibility to make sure your itinerary is correct at the time of purchase.
Even Southwest would have charged you change fees to make such drastic changes at the last minute.
Anonymous on 05/16/2008:
It is YOUR responsibility to check and make sure the ticket was booked correctly. If you catch a mistake the same day it was booked the airline will usually change it for no charge. All airlines charge a change fee and the difference in the ticket fare.
Ben There on 05/16/2008:
I like Virgin's flights. Did they not send you an email the day you booked your ticket? It is your responsibility to check your documents as soon as you get them.
If Virgin waived fare differences and change fees for every person who contacted them weeks or months after the booking was made, anybody who had a change in plans would call in and claim "the website made an error" or "the agent got it wrong". It would have taken you seconds to read the email you got.
Anonymous on 05/16/2008:
I've only been on Virgin once, was a tight fit as I recall.
DebtorBasher on 05/16/2008:
Really Mr. Shaw?
Anonymous on 05/16/2008:
Yep, was flying to the himalaya mountains.
DebtorBasher on 05/16/2008:
I think any airline would have done the same. I flew on Virgin when I went to London and they were all very professional and very friendly. They are my first choice of airline to fly with again.
DebtorBasher on 05/16/2008:
LOL Mr. Shaw...I see you haven't been here long...welcome, I think you'll "fit in" quite well!
Anonymous on 05/16/2008:
I think so too!
wgaguy1984 on 05/16/2008:
I agree with everyone else, you should have checked the confirmation earlier. Waiting until the last minute you put them in a tough spot . . . despite the fact that you "never felt as they were operating to assist you in any way" (let me translate, that means, they weren't telling me what I wanted to hear) the fact that they did leave you on hold so long indicates they were probably checking with a supervisor or exploring any options they had to help you out.
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Fraudulent Checked Baggage Charges
Posted by
SAN FRANCISCO, CALIFORNIA -- I have just got off the phone with "Ashley" and "Mathew" at Virgin Atlantic "Customer Service" phone and I am ticked, no Furious!
I am traveling on VS020 on September 21st from SFO to LHR. I used Virgins website to "manage my booking" and as we have an extra bag, I paid $85 for an additional bag.
Last night, I went online to check in. The website, after putting in all our relevant information, said that we could only check 1 bag. We had received no notification by email or text that we had paid the $85 previously, so my assumption was that somehow I had made a mistake previously and not paid for the extra bag. My credit card company had no record of the $85 transaction, so I added a bag in check in. Apparently virgins website, already knowing about the previous purchase, charged my credit card $170 for the second additional bag.
While I understand that I should have noticed the higher charge for the second extra bag, the website should have told me I could check in 2 bags, my free one and my extra one I had paid for when I tried to check in.
It was annoying, but not nearly as annoying as when I called customer service to correct the situation. Both Ashely and Mathew who I spoke to were rude and told me it was my fault. The terms and conditions explain it, I should have noticed the increased cost and derived that I had already paid for the first bag. They have refused to refund the extra $170.
I cannot believe that this is Virgin Atlantic official position or that Richard [snip] supports it.
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Pathetic Customer Service
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CHICAGO, ILLINOIS -- This was my first time taking Virgin Atlantic from Mumbai to Chicago. The flight was OK but the entertainment system was quite outdated offering limited number of shows and movies. Also, their customer service standards are pretty low, lot of misinformation and miscommunication from their end and no one takes any accountability whatsoever. After my flight, when I landed at Chicago airport, It took me sometime at Immigration. I went at Bag Carousal but could not find my luggage. So informed Virgin Staff of the same that it took me some time at customs. Bayo- the staff, held me for 45 minutes and he told me after checking barcodes that my luggage has not arrived on Airport and it will delivered to my doorsteps in 2 days. I went home with the claim number to follow up with customer service regarding my baggage. After 10-15 times of back and forth with Virgin Staff they told me to come and pick up my luggage from the airport after two days. They gave me multiple reasons of not delivering the bags, a) I lived in city and they do not deliver luggage to place so close to airport. b) The luggage was always on Chicago Airport (but they could not locate it in first place). I later collected baggage from the airport and decided to file a formal complaint online.
I emailed a complaint with Virgin Atlantic and haven't heard anything from the company on this matter till long except for receipts for my email. I would not travel or recommend anyone to travel again with them.
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I Can't Book a Seat on a Flight!!!
Posted by
This is the letter that I sent to Virgin Atlantic. I have removed the flight information, but my complaint is obvious.
I'm sorry to say that I am quite dissatisfied with your service and total lack of communication. I TRULY NEED to reserve my seats... Why could I book my seats for my return flight .... but I cannot book my departing flight. PLEASE LISTEN AND HELP. I need two seats together for me and my son; one MUST be an aisle seet. I have tried to call 18008215483 and 18008628621, but IT IS IMPOSSIBLE TO SPEAK WITH A HUMAN!! How would you feel in this situation?
I hate to threaten you, but I will put this problem on Facebook and other complaint websites if I get no reply. Also, I will make it a point not to fly Virgin Atlantic again. That would be a loss for you, seeing that I travel to London often.
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trmn8r on 05/25/2012:
Here is some Virgin Atlantic information on seating:
Note that it states that a certain *percentage* of seats are available to reserve. After they are taken, I assume you can't choose until you check in. It says to check back periodically to see if you can get a seat.
Ben There on 05/25/2012:
This happens at most airlines... When flights get really full, no more seats can be assigned. As trmn8r pointed out, you should check their website often to see if people have cancelled or changed travel plans as their seats might show up as assignable again. This happens more than you would think.
If nothing opens up, be ready to check in online as soon as possible - normally 23 hours and 59 minutes before your flight. At this point, any blocked seats tend to be released to everyone.
Worst case scenario is that you can't get a seat assignment before you get to the airport. If this is the case, the gate agent will be your new best friend. He or she might be able to ask some other travelers if they can move to accommodate you and your son... However, if you are both in middle seats, that does not always work as people don't like to move from nice aisle seats next to their own family and friends that were booked 8 months ago to a solo middle seat.
If the gate agent can't do anything, you will have to make a call to board the flight and hope people on the plane or more willing to switch... if your son is very young they might not want to sit next to him anyway. Otherwise, you need to decide if you would be willing to pay the change fees to take another flight that can accommodate your wants better.
One thing to note - you say you "need" adjoining seats and it "must" be an aisle - if there are medical reasons for this request, be prepared to share it with the airline. Nobody particularly wants a middle seat, so airlines hear plenty of excuses for why people must be moved... have real proof like a doctor's note.
clutzycook on 05/25/2012:
Odds are she needs to sit next to her son because he is a kid.
danny54 on 05/26/2012:
This may seem odd to say, but if you do end up dealing with agents at the airport, be VERY calm and polite with all of them. They control your future on the flight.
A few years ago, my partner and I were returning from Amsterdam with what I thought were confirmed seats. Turns out my was, his wasn't. We were sent to the gate to try to work it out. When we got there, the couple ahead of us were ripping the poor gate agent up one wall and down the other.
Once they went to sit down, it was our turn. We did our best to treat the agent with respect. Ended up we both got our seats as we'd originally had them. Funny thing is, we never did see the couple that gave the agent the hard time on that flight!
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Terrible Customer Service
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This company has the worst customer service I have ever encountered. My boss went to Australia in September of 2010 and he is a VA flying club member. He was not credited mileage for his trip and we have been trying to get this resolved for the last 3 weeks. Still no resolution. I keep getting different people every time I call and no one knows anything. We have provided the flight number, Flying Club member number, Ticket number, dates of travel and record locator and still no one at Virgin Atlantic can tell us anything. At first they tell me to call at 4pm in the afternoon so that they can get in touch with the Flying Club and then when I call again they tell me to call at 10 am so that they can get in touch with the Flying Club. And whenever I search for a direct telephone number to the Flying Club address where we sent the Federal Expressed letter in Norwalk, CT - no one knows a number!!! This is the worst Customer Service I have ever dealt with!!!
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