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Tag Archives: waste
I love where I live
Here are some photos of around where I live, in Ichinomya in Chiba, Japan…
I got up at 4:30am to get some sunrise shots on the beach. It was Sunday, and even at sunrise the beach is crowded with surfers – many from Tokyo on their weekend break – quite possibly their one day off each week.
Technical: I exposed for the background of this image to silhouette the figures against the back light. By setting the white balance to flash, I enhanced the colour temperature to an even warmer tone than the true early morning light.
Black, volcanic sand with tetrapods protecting the land from typhoon swells and tsunamis. People leave their surfboards, bikes and shoes lying around, because nobody steals things in Japan.
I love the morning sunlight on this boat.
Technical: The hazy atmosphere diffused the sun to soften the warm early-morning sunlight. I shot at a fairly wide-angle to distort the shape of the boat and enhance the surreal feeling of the image.
A few of our neighbours, with rice paddies in the foreground. Japanese people tend to have different taste in housing colours, to what I'm used to back in Australia. Pink is a bit of a favourite choice around here.
Technical: Breaking the rule of thirds, I cut this image in half, which I think often works really well for reflections. The air was completely still, so I was able to capture this perfect reflection, without a single ripple on the water.
Afternoon light on our neighbour's rice crop – just before planting
Technical: Shot at f/1.8 on a 50mm canon lens provided very shallow depth-of-field
Technical: Shooting this bike at 'correct' exposure gave a really average shot, so I underexposed dramatically to capture the thick, heavy atmosphere, typical of many Asian places. The particles in the atmosphere are what give tone to the sky here.
I waited for the tide to bring the water in to the perfect place to reflect the sun like this, contrasting with the black sand.
Technical: I shot with a fast shutter speed to freeze every detail of the moving water.
So many surfers, so little waves
Car insurance/registration is really expensive in Japan, so many people choose to just leave their car to rust away and buy a new one. Similarly, it's expensive to have your rubbish collected so a lot of rubbish is also left lying around the countryside in people yards….or cars.
Rubbish needs to be sorted into cardboard, plastic and styrofoam, or combustible and non-combustible – Yes, the burnt it!
Our new seedlings – beans, capsicum, cucumber
Our 'hashi' – chopsticks
The surfer in our toilet – when you flush, the water refills through the top of the cistern, so you can wash your hands, and the water is recycled into the tank – Absolute Brilliance!


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Under DDoS Attack?
Need Immediate DDoS Mitigation Support?
A Verisign DDoS expert will contact you shortly
or Call 1‑703‑948‑4299
Need Immediate DDoS Mitigation Support?
Contact a Verisign DDoS expert
Call 1‑703‑948‑4299
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The Verisign Labs team brings a tremendous breadth of expertise and talent.
M.S. in Information Systems and B.S. in Computer Science from The Johns Hopkins University in Baltimore, MD
Matt is a Data Architect within Verisign's Naming organization and is a part of the Verisign Labs Affiliate program. He has worked on several of Verisign's value-added services such as Data Analyzer and Name Suggestion. Matt has over 10 years of experience working with large data analysis systems and several Big Data technologies such as Hadoop. His current research is focused on the analysis of DNS traffic as a mechanism to detect malware.
Prior to joining Verisign in 2008, Matt received his M.S. in Information Systems and B.S. in Computer Science from The Johns Hopkins University in Baltimore, MD. He previously worked as a Software Engineer for USinternetworking (now AT&T) in the Annapolis, MD area until moving to Switzerland and joining Verisign.
Understanding the Domain Registration Behavior of Spammers. Shuang Hao (Georgia Institute of Technology), Matthew Thomas (Verisign, Inc.), Vern Paxson (ICSI & UC Berkeley), Nick Feamster (Georgia Institute of Technology), Christian Kreibich (ICSI), Chris Grier (ICSI), Scott Hollenbeck (Verisign, Inc.). To be presented at Internet Measurement Conference 2013, October 23-25, 2013.
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subset: commoncrawl


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Ruth Annaqtuusi Tulurialik
Canadian, b. 1934
Mythological Scene, 1971
coloured pencil, graphite on paper
75.8 x 56.5 cm
Collection of the Winnipeg Art Gallery; The Swinton Collection
The supernatural nature of this aquatic vision by Baker Lake artist Ruth Annaqtuusi Tulurialuk is obvious. The central shamanic figure has human and caribou attributes, and tiny humans and animals cavort irreverently on its static form. The paper is filled to the edges with vibrating colour, created by the blending of pencil strokes of different hues. The complexity of drawings by Annaqtuusi have made them difficult to translate into prints, and few have been created over the years. A long collaboration between writer David Pelly and the artist resulted in the 1986 touring exhibition The Vital Vision, as well as the book Qikaaluktuk: Images of Inuit Life, filled with her stories and drawings.
Gallery Hours
- Tuesday 11am-5pm
- Wednesday 11am-5pm
- Thursday 11am-5pm
- Friday 11am-9pm
- Saturday 11am-5pm
- Sunday 11am-5pm
- Closed Monday
Open on the following days:
- Victoria Day
- Canada Day
- August Civic Holiday
- Labour Day
- Remembrance Day (open 1-5pm)
- Christmas Eve (close at 2pm)
- Boxing Day
- New Year's Day
- Louis Riel Day
- February 23 (open at 2pm)
- Easter
Closed on the following holidays:
- Good Friday
- Easter Monday
- Thanksgiving
- Christmas Day


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|My Wayfair
|New! How to Store Wrapping Paper »
|New! Contemporary Living Room Photos »
|The Gift Shop »
KAS offers a wide variety of fine handmade and machine-made rugs, as well as kids' rugs- all of which ship free. Rugs range in sizes from scatters to larger room sizes. KAS Oriental Rugs, Inc. is one of the rug industry's leading suppliers of imported handmade and machine-made rugs.
KAS was founded in 1981 by Rao Yarlagadda and his wife Kas. KAS started as a small importer selling Indian Dhurries and quickly became known as a forerunner in color and design trends.
Being a family business, KAS has retained a small company atmosphere while building an infrastructure to support its growing sales. Over the last 23 years, the company has valued every relationship and has given personal attention to each and every customer. This, coupled with extensive product growth, has supported KAS' leading position in this market, now servicing customers in every category of floor coverings and all channels of distribution throughout the United States.


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What do you do when you tell your boss that you're quitting and he offers you a raise? Well, one thing you shouldn't do is jump right up and accept it. If you haven't considered that this might happen before you went in to give your notice, ask for some time to think about it. Does this really change your mind or are the reasons for your leaving still there? According to research, most employees don't leave because of pay issues but because they are not satisfied with their jobs.
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Touchscreen 208 Peugeot Alert Zone 12 Month Subscription
Peugeot's Alert Zone database is updated each month: this subscription entitles you to 12 downloads during the period of one year. You receive an email informing you of the availability of each new update.
In accordance with local legislation, the Peugeot Alert Zone database contains information on high-risk zones in the following countries:
- Alert for danger zones: France
- Alert for traffic lights with radar cameras, radar speed traps: Belgium, Netherlands, Spain, United Kingdom, Italy, Slovenia, Austria, Czech Republic, Poland, Portugal, Finland, Sweden, Norway, Andorra.
N.B.: the Installation Wizard requires prior installation of Adobe Flash and Adobe Air (free download). Furthermore, the Peugeot Alert Zone database can also be downloaded and installed manually.
Please note: installation of a new Peugeot Alert Zone database overwrites the previous version.
The instructions for installation and use are available as a PDF document. We advise you to read this information before making your purchase.
Peugeot Alert Zone – INSTALLATION HANDBOOK


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$12 for a Set of Personalised Playing Cards incl. Nationwide Delivery (value $30)
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already grabbed this deal:
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- Give yourself the poker edge with today's deal.
- Grab a pack of personalised playing cards from Kroma for just $12, including nationwide delivery.
- Choose your favourite picture to feature on the back.
- Made in NZ, faster delivery, high quality product and great customer support.
In the past, you could just slip an ace up your sleeve to win at poker. But, as Spaghetti Westerns have taught us, such sneaky antics often lead to Mexican stand-offs. These days, the best way to win a hand of poker is to mess with your opponent's mind by confusing him into feeling inferior. And there's no better way to achieve this than by sticking your handsome face directly onto the pack of cards you're playing with. That way he'll think you're watching him, even when you aren't. Grab an awesome pack of personalised playing cards from Kroma for only $12, including nationwide delivery.
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Expires Mar 18, 2013
Limit: 20 for you and 20 gifts for others
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Getting more bang for your buck
Good news:
If you don't use your coupons before they expire, they're still worth the money you paid for them for an extra three months.
GrabOne FaceValue gives you another three months after your coupons expire, making it even easier to enjoy businesses all over New Zealand.
How does it work?
- A coupon is valid up until and including the expiry date printed on the coupon.
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- This means you can turn up to the business up to three months after the coupon has expired and put the money you spent to buy that coupon towards the service or experience printed on your coupon.
For example, if you spend $50 on a $100 dining voucher but don't use it before the expiry date, you will still be entitled to $50 worth of food and beverage services at that business for an additional three months.
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NFPA 30 and NFPA 30A: Flammable and Combustible Liquids Code Handbook, 2012 Edition
|Item # 30HB12
|Member *
Author: Robert P. Benedetti, CSP, P.E.
Handle and store liquids safely with the answers and full-color photos in NFPA®'s exclusive 2012 NFPA 30 and NFPA 30A Handbook.
Incidents involving dangerous liquids can have devastating consequences.The 2012 NFPA 30 and NFPA 30A: Flammable and Combustible Liquids Code Handbook shows proper installations and helps you avoid hazards. Revised in response to new information and document updates, this exclusive source pairs answers with the latest and most complete criteria you need to protect your facility.
- Expert commentary explains major changes in NFPA 30, such as vital new provisions concerning Class II and Class III liquids that are stored, handled, processed, or used at temperatures at or above their flash points.
- The complete text of the 2012 NFPA 30: Flammable and Combustible Liquids Code and the 2012 NFPA 30A: Code for Motor Fuel Dispensing Facilities and Repair Garages text is included for reference, with vertical rules indicating additions and bullets for deletions -- just like in the Codes.
- 200+ visuals including new, full-color photographs help you visualize concepts, so you're ready to implement requirements correctly.
- Case studies discuss real-world incidents and their effects.
- A supplement details technical changes from the 2008 edition to the 2012 edition of NFPA 30, so you'll know what's new.
- An updated supplement covers fuel storage tanks inside buildings and special requirements of NFPA 31: Installation of Oil-Burning Equipment and NFPA 37: Installation and Use of Stationary Combustion Engines and Gas Turbines.
- Other supplements expand your expertise about electrical equipment in hazardous areas, handling small quantities of flammable liquids, electrostatics, spray application, and dipping and roll coating.
- FAQs from your peers focus on common problems and key areas of concern.
Put real-world advice and expertise to work for you.
Engineers, contractors, consultants, facility safety directors, and enforcement officials; anyone responsible for ensuring safety around flammable and combustible liquids needs this updated, full-color edition of the NFPA 30 and NFPA 30A: Flammable and Combustible Liquids Code Handbook. (Hardbound, 720 pp., 2012)


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mouse over photo to zoom click for larger image
Maribela Long Necklace
An artful array of mixed metal rings and discs.
- Adjusts from 39" to 43".
- Metal.
We're so sorry: this item sold out sooner than expected. For an equally chic substitute, please call our Personal Service Associates at 1.888.855.4986. Or click on Chico's Chat below for immediate assistance.


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"I just didn't think about it." That's often the response you hear from hero bystanders who put themselves in harms' way to save others, even strangers. They react instantaneously on instinct, because to help another soul in peril is a natural part of them. It's who they are, not something that they have to think […]
With the end of the school year, the celebration of summer solstice, and red, white and blue sales on every single one of my online shopping homepages, I think it is safe to say that summer is here and we can cut the metaphorical ribbon for the 2014 travel season.


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That is a bad man.....
Im a fan.
That is a bad man.....
Im a fan.
Always been a Larry fan. Extremely classy with the way he treats the Cardinals fans as well.
Football has been very, very good to us.
Even though 2013 was a losing season, we can console ourselves with this fact-
# of Super Bowl victories since 1985:
1-Chicago, St. Louis, Tampa Bay, Indianapolis, New Orleans, Seattle
2-Washington, Green Bay, Denver, Pittsburgh, Baltimore
3-San Francisco, Dallas, New England
4-New York Giants!!!!!
Let's make it 5 in 2014 !!!
***Stat provided by "Schloss22"***
Guess who had Arizona Cardinals defense in Fantasy.
Thats right baby!!!!!
how can you not be a fan of Larry Fitz. Dude is an awesome guy, class act, and a hell of a WR.


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Student Academic Success Center
Assistant Vice Provost's Message
Welcome to the Student Academic Success Center (SASC)! Our office coordinates student success services for undecided and pre-major students, transfer students, first generation college students, and student athletes. Equally important to our office is the wide range of programs and services we offer to assist students in achieving their educational goals. Some of the resources provided are:
I invite you to take advantage of the multitude of resources and opportunities available for you within our office!
The SASC staff and I, look forward to working with you.
Go Lakers!
Michael Messner, Assistant Vice Provost for Student Success
Page last modified August 21, 2014


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Pressure Transmitter with Advanced Diagnostics
- Category: Measurement & Sensing
- Product Type: Pressure
- Manufacturer: Emerson Process Management - Rosemount
The Rosemount 3051S with Advanced HART Diagnostics help predict and prevent abnormal situations in the process and electrical loop by providing breakthrough tools for detecting failures outside of the device. Statistical Process Monitoring (SPM) gives users the ability to detect abnormalities in the process profile such as pump cavitations, entrained air, or plugged impulse lines. Previously undetectable failures on the electrical loop such as water in the terminal housing, corrosion, ground loop, or unstable power supply is now possible with Power Advisory diagnostic.


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Don't Have an Account? Join the IHG® Rewards Club
Redeem when you want, for what you want. Your points never expire and there are no blackout dates.
Reward Nights
When redeeming points for a Reward Night, you may only book one room at a time.
Once you complete your Reward Night reservation you will be given the option to duplicate this reservation.
* Requires affiliation in the respective organization.
** Best Available Rate Search does not include affiliation rates.
To book more than 9 rooms for one stay or request a quote, please use our Easy Meetings tool or call 1-800-MEETING (in United States, Mexico and Canada).
The Staybridge Suites® Torrance / Redondo Beach hotel is in a perfect location for vacation and corporate travel. Our extended-stay options are great for those looking for short-term housing during relocation. This all-suite property has a resort-style feel and is situated near the center of beautiful Torrance, California.
Guest amenities at our hotel are ideal for business travelers in the Los Angeles, California
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Guest amenities at our hotel are ideal for business travelers in the Los Angeles, California area. Complimentary wireless anywhere Internet access and a Business Center make completing work projects easy. Nearby major corporations, such as Honda, Toyota, Honeywell and ExxonMobil, are just a few of the reasons business guests find this hotel to be a convenient place to stay.
Vacationers can enjoy our glistening beaches and impressive mountains while also experiencing the best of Los Angeles and Southern California attractions. Our guest accommodations offer easy access to the 405, 110 and 91-freeways and put you on a direct path to Redondo Beach, Manhattan Beach and other popular tourist spots.
The City of Torrance and our exceptional staff welcome and urge you to "Get Comfortable" as you delight in the area's upbeat atmosphere while staying in our calm environment. A large outdoor pool and spa, a beautiful patio, free breakfast buffet and Pantry store are just a sampling of the many wonderful amenities that have consistently impressed visitors here.
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Need a pack that'll let you charge your phone on the go and keep it scratch free? Pick up the Universal essentials large accessories pack for a leather case, microUSB in-car charger and universal screen protector.
The Pro-Tec Executive extra large smartphone slip case is made from leather-effect material, so it's super high quality, hard wearing and stylish. The screen protector will prevent scratches and fingerprints from ruining your screen.
Like to drive? Don't want to run out of power? The in-car charger is perfect then! A microUSB charger will fit most smartphones.
Maximum case size: 8cm (Width) x 14cm (Height)


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Your journey begins on Jones, at Gaylord Suites. Or actually, next to Gaylord Suites, where you'll step past some steel gates and walk down a long corridor. As long corridors often do, this one leads to something magical: a tree-laden roof deck that's strategically positioned to block the wind.
"Bring a jacket...sometimes the space around the fire pit is limited."
"For now it seems to be a cash-only bar. It might change in the future but keep some bills handy."
"Try their Watermelon Cosmo. It tastes just like a jolly rancher!"
A great spot to hit up on one of those to-die-for sunny days, dine or drink al fresco on their rooftop terrace among an eclectic crowd of Mission-folk, Marina-peeps, and everyone in between.


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How Do I...
- Find my Court?
- Find Accessibility Options (ADA)?
- Find Court Rules?
- Find State Laws (RSAs)?
- File for Divorce?
- File for Parenting Rights?
- File a Petition for Waiver of Parental Notification?
- File a Small Claim?
- Request a Transcript?
- Find a Lawyer?
- Find a DWI Impaired Driver Care Management Program?
- Find a Mediator?
- Take a Court Tour?
- Obtain a Certificate in Good Standing?
- Find Court Job Postings?
- More frequently asked questions »
What's New:
- Advisory Committee on Rules Public Hearing Notice
- NH's on-line jury management system celebrates first year
- Small Claims filing process now on-line
- NH Board of Bar Examiners Position Available
- Small Claims filing process going on-line
- Superior Court Initial Appearance Pilot Rules and Procedure
- Supreme Court order regarding general fund expenditures by the Judicial Branch
- State's Trial Court Call Center celebrates one millionth phone call
Find basic information about court procedures, locations, forms and fees. You will also find helpful information about legal assistance.
Know the responsibilities of a Juror, FAQ's, and fill out the questionnaire.
To preserve the rule of law and protect the rights and liberties guaranteed by the United States and New Hampshire Constitutions, the courts will provide accessible, prompt, and efficient forums for the fair and independent administration of justice, with respect for the dignity of all we serve.


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Inside: …yet the angels did sing. No flowers were delivered For the birth of this King. But here in the stable On the first Christmas morn, The hope of all the world was born!
May all the blessings of Christmas be yours
Keep the true message of Christmas alive with this beautifully illustrated greeting that reminds us of His birth and the hope He brought into the world.
Ivory card stock with matte finish single folds to 5x6 1/2"; seals and ivory envelopes included.
Personalization: Specify names as they are to be printed on the cards.
Set of 20
Save on additional sets!
For non-personalized cards, simply select one of the two options below and leave the personalization area blank while ordering.
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Adored the Christmas Certificate Cards
By Linda Lou
from Bennett, Co
About Me Midrange Shopper
Comments about Christmas Certificate Card Set/20:
These Christmas cards are the best we have ever purchased any where. They are just perfect for us. All of our friends at our church, as well as all our neighbors will love them. We will also be sending them to some of our previous pastors. They are just that adorable.
Bottom LineYes, I would recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
(1 of 1 customers found this review helpful)
Beautiful Cards
By ibrat29
from Moline,Il.
About Me Budget Shopper
They are very pretty, one of a kind. I have gotten a lot of compliments about them, on how perfect they look not cheaply printed.
I will buy this product again and again
By Bobbie
from Thaxton, MS
Most beautiful Christmas Card I've ever bought. But what surprised me most was even though I ordered imprinting on cards and envelopes, the cards were delivered in less than a week!! I will be ordering Christmas Cards here again and again!!!
Most Beautiful Christmas Card
By Mermaid
from Morehead City, NC
I am utilizing these cards to forward Christmas greetings to my family and friends. I chose this card most especially for its text. I believe it is the most eye-catching, appealing card, but it also delivers the Christmas message in a beautiful way.
I like the way these look.
By bobbie
from Great Falls, Montana
Shows you what Christmas is about.
Beautiful, I would buy again.
By "Me"
from SC
I have arthritis in my fingers, and being able to get them pre-printed is great.
I would buy these cards every year
By BJ
from Louisville, KY
About Me High-end Shopper
I simply love these cards, they are breathtakeing
By Penny
from Sahuarita, AZ
Of all the Christmas cards I've sent out, this one was my absolute favorite. Perfect and beautiful.
I buy your Christmas cards every year.
By Nanny
from Chappells, SC
Love your unique religious Christmas cards. I have been buying them for years and will continue to buy them. People compliment me on my cards every year. Keep up the good work!
I love the XMAS Cert set. It's different
By None
from Dickson, TN
These Christmas cards were great because they are different and bring out the true meaning of Christmas!


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Last week's column mentioned HB 13-1064, an initiative that would allow counties to forego paid publication of legal announcements in print media. Well, apparently it died in committee before you even read the Free Press.
Our local State Rep. Jared Wright was one of the votes in favor of forwarding the bill to the full House for consideration. While we have not spoken with Wright, we would like to thank him here for his support of this specific legislative attempt. It is time we examine this 100-plus-year-old requirement for publishing notifications in local newspapers. It is archaic and has become an unfortunate example of corporate welfare that serves little purpose in a modern world.
On a personal note: In just a few days, an agency of the federal government will officially recognize me as "retired." Approximately five weeks thereafter a deposit shall be made in my bank account, that being my first "entitlement" check. More than 47 years after taking on my first job, some money, which was deducted from each and every payroll check, is going to be returned as promised. Now I am either part of the 47% or 99%, but definitely not the 1%.
When the House of Representatives created the last gimmick to avoid the "fiscal cliff," I was somewhat saddened. There was a level of hope within me they would not. It was felt that a delay in the receipt of my first "entitlement" would be worth it - because it would have been a heck of a column topic. Unfortunately, for millions including seniors on fixed incomes, veterans, active duty military and others, the failure of Congress would have been much more painful than a mere temporary inconvenience. Well, they delayed that economic Armageddon for now; it remains to be seen if a long-term solution is at hand.
Let's look at that arrangement at which they arrived:
You may recall that our Congressional leaders announced last year that if they were unable to reach budgetary agreement by year-end then automatic draconian budget cuts would occur automatically. Those cuts were so onerous and this "sequestration" so devastating that we were certain they would develop a logical spending plan and avoid that horror.
Well, they did avoid those automatic budget cuts, not by actually doing something, but only to say "we really did not mean it" and then kick that can down the road. Now sequestration has been replaced by another political trick to make us support their efforts once again.
It has been declared that if the House and Senate do not pass a budget bill they will forego their salaries. This is certainly an act which the public can support; most of us do not feel they earn their pay, now they are voluntarily giving up their undeserved salaries. Read more closely and you will discover they are not foregoing pay under this recommendation, merely escrowing it for payment at a later time. They continue to show how easily we are fooled by their machinations and announcements.
Also, since the 27th Amendment to the Constitution does not allow a seated Congress to change the amount or method of their pay without an intervening election, their proposal would seem to be possibly unconstitutional. What is really clever, however, is the fact they really will still be paid for not doing their jobs despite all implications to the contrary.
Under their proposal they shall receive their pay at the point in time they pass a budget, OR until this Congress ends in 2015.
So, if they do nothing for the entire life of this Congress they will not receive their pay bi-weekly, monthly or however it is they are paid. Given the fact most are multi-millionaires this may not be much of a privation. THEN, at the end of this cycle they will receive 100% of their pay in one lump sum regardless of accomplishment or lack thereof.
How is it incumbents continue to convince us they are OK, but the rest of the asylum crazies are the true problem?
Jim Hoffman is a local Realtor and investor who, when not working, loves skiing, camping and fishing (in season). Email him at email@example.com; he yearns for some intellectual repartee.


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Tag "blog"
How Can I Find A Good Psychic?
By Caroline on :: 23 views :: 11 comments
The Page of Swords
By Caroline on :: 23 views :: 3 comments
Do you love to write and have something to share? The Page of Swords card is an inspirational message that it's time for you to start putting your work out there into the world, whether it's your own blog, sending your a book proposal to a publisher, or emailing your friend to tell them a great new idea. This card is all about being brave enough to communicate your truth.


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Tailoring Your Proteome View
August 1, 2014|
Computational tools can streamline the development of targeted proteomics experiments.
August 1, 2014|
Computational tools can streamline the development of targeted proteomics experiments.
July 1, 2014|
A guide to mass spectrometers that can handle the top-down-proteomics challenge
June 1, 2014|
New mass spectrometry–based techniques are blurring the lines between discovery and targeted proteomics.
April 1, 2014|
Three approaches for isolating and characterizing rare tumor cells circulating in the bloodstream
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Saturn Customer "Service"
Posted by
not one more saturn
FARGO, NORTH DAKOTA -- Here's my Saturn experience. If this deters just one person from getting involved with the company, it will have been worth it.
A letter I wrote to the Saturn corporation, outlining my issue:
December 21, 2006
David Stoddard
710 W. Channing Ave.
Fergus Falls, MN 56537
Ms. (name withheld, per forum's instructions)
Saturn Corporation
100 Saturn Parkway
Spring HIll, TN 37174
Dear [snip],
Thank you very much for accepting my letter. I received your name and address from (withheld), whoâs the Manager for Saturn Customer Service for my area. Iâd like to relate to you a series of experiences I had recently with my 2003 VUE. As a result, I am expecting reimbursement of expenses totaling $256.22
It all started over the summer, when I noticed that the key cylinder of my VUE was beginning to malfunction. The key would fall out while I drove, and occasionally the VUE wouldnât start because the key refused to turn in the cylinder. I didnât think much of it at the time, only adding it to the list of body malfunctions that had plagued the VUE since I bought it (mysteriously cracked mirror and windshield, dents caused when closing the hatch, windshield wipers flying off into traffic (during a snowstorm!), hood release lever repeated breaking, tires and wheel bearings worn out at 45000 miles, among other headaches). I thought, âWhy, itâs nearly 4 years old, I should expect these things!â
Before beginning a long trip in October, I thought Iâd be proactive and have the key cylinder replaced, to avoid any problems while traveling. Since my local dealership is an hour away in Fargo ND, I had the cylinder installed by my regular mechanic at College Way Auto here in Fergus Falls, MN. Saturn of Fargo prepared the cylinder and shipped it to College Way Auto, who installed it on October 20. I embarked on my trip with a song in my heart and smile on my lips and new key cylinder in my VUE.
Everything was going very well until I was preparing to leave the parking lot of the Blytheville, AR Days Inn at approximately 5:15 in the morning of November 2. The key wouldnât turn.
Nothing like looking down the barrel of a 550 mile drive with of car that wonât start because of a faulty part.
While calling around to the auto parts emporia in Blytheville, I was told by each that Saturn doesnât supply such new parts to stores, and that Iâd either have to get the part at a dealer, or have it shipped to them, which might take a few days. I had an urgent schedule to keep in Wisconsin and Illinois, so I opted to get the tow to my nearest Saturn Dealer. I called the customer service number as listed in my ownerâs manual, and was told that the nearest dealers were in Little Rock, Memphis, or Jackson, TN. I opted for Jackson, I told the customer service representative, because although it was southeast of Blytheville, it was closest to the northerly direction I was heading. The representative said that may be I could drive over my local repair shop and they could tell me where to get it fixed. I reminded her that, while that was a great idea and the thought had occurred to me, it would be impossible because my car wasnât starting and that was why I was on the phone with her.
I proceeded to call the 24 hour towing service in Blytheville, and was told that they wouldnât be open for another 3 hours, and to call back then. Apparently, in Arkansas, âopen 24 hoursâ doesnât necessarily mean âin a row.â
After changing all my plans for the day, and preparing for the idea that it may take more than a few extra hours to get to Wisconsin, I checked back into my room and waited to call the tow truck. I eventually caught up with the towing service, who recommended just going up to the Saturn Dealer in Cape Girardeau, MO, only 100 miles straight north, and right on my route to Wisconsin. Funny, I said, Saturn didnât mention anything about a dealer in Cape Girardeau. Things were looking up! The guys from the towing service needed to take the VUE out of gear to get it up onto the flatbed tow truck, and proceeded to disconnect the cable that connects the shifter to the transmission. Thatâs fine, I thought. Iâd been sitting there for nearly 5 hours waiting for this moment, and whatever they needed to do to expedite this process was greatly appreciated.
A hundred miles later I was safely ensconced in the spacious waiting room at Saturn of Cape Girardeau, MO, talking music and cars with the sales staff there.
Later that afternoon, a member of the repair staff brought out the key cylinder to show me the damage. That person explained that the key cylinder had been crimped in such a way that the tumbler wouldnât tumble, and so the key wouldnât turn. Theyâd be happy to replace (a) the key cylinder, as well as fixing (b) a broken horn switch, and (c) the hood release lever, which had snapped off in my hand for the umpteenth time. I opted for the key cylinder only, as I can live without a horn and Iâm already used to yanking on the cable to open the hood.
So, letâs recap. hereâs what itâs cost me so far:
Proactively replacing the key cylinder $263.11
Towing Service to re-repair key cylinder $360.52
Re-repair cylinder $219.22
$842.85, so far, of which $579.74 should have been unnecessary.
I was on my way back north at 5:30 that evening, and luckily Iâd saved that day for travel only (no work), so I didnât have to cancel anything because of my predicament. The rest of my tour was uneventful, transportation-wise, but the story doesnât end there.
Upon returning to my home in Western Minnesota, on November 5, I went immediately to my regular auto repair place, College Way Auto. They asked how the tour was, and I told them that it went pretty well, and then placed the defectively crimped cylinder on the counter. âOh, hey....Oh......Uh oh.â
âYeah,â I responded. âAccording to the Saturn dealer in Cape Girardeau, it was crimped wrong, and as a result I got stranded.â
âLet us take care of it. Weâll make a call and let you know.â
They called back within a few hours to say that Saturn of Fargo denied any knowledge of the cylinder, and that it was College Wayâs fault for crimping it wrong, and that they hadnât crimped it, and theyâd be willing to throw in $40 if it would make me feel any better. (thatâs less than 7% of the unnecessary billing). This got under College Wayâs skin a little, as you might imagine, as they didnât even have a crimping machine, and they had to represent Saturnâs lies to their customer. They offered to keep trying, and to do anything Iâd need to rectify the situation.
Upon returning home from College Way auto, I called the Saturn Dealer in Fargo, and let them know that I didnât appreciate their misrepresenting their own role in my ongoing problem. They said that theyâd sure get to the bottom of it and that theyâd have the service manager call me back just as soon as he could. No call yet as of December 21. Iâm still waiting.
I then called the dealership in Cape Girardeau to let them know that I was having difficulties. The manager there gave me a little information about those key cylinders. He told me that many of them are no good. His dealership replaces so many of them that they must keep a large supply on hand simply to keep up with the number of them that must be replaced. He mentioned that any dealer that tells you that they donât replace a bunch of these key cylinders is a liar. hmmm. We seem to be developing a pattern over at that Fargo dealership!
The story doesnât end there. On November 2, I was picking my daughter up after her busy day in the third grade. While I was turning around, the car simply fell out of gear. All of the tension went out of the shifter, and the vehicle was then stuck in reverse. The car was stuck in such a way that not only could school buses not move into a safe position to pick up kids, but neither could the teachers exit their parking lot.
I realized, of course, exactly what had happened. Thinking back to a couple of weeks earleir, the towing company in Blytheville, Arkansas needed to take the car out of gear in order to drag it up onto the flatbed to take me and the VUE to Cape Girardeau, and it had simply been reassembled incorrectly. The result was, however, another tow and repair. I explained my predicament to the folks at College Way Auto, and it turns out I was correct--the linkage from the shifter to the transmission had not been reassembled correctly, and it simply fell apart at the shifter.
Letâs look at some grand totals:
Proactively replacing the key cylinder $263.11
Towing Service to re-repair key cylinder $360.52
Re-repair cylinder $219.22
Towing Service to re-repair shifter $ 65.00
Re-repair shifter $ 32.13
for a grand total of $939.98
of which $676.87 was completely unnecessary. By now in my story, folks at College Way Auto had made several overtures to Saturn of Fargo, including showing them Saturnâs certification that the cause of this trouble was an incorrectly crimped key cylinder of their own doing. My insurance company agreed to take care of all of the towing expenses. Perhaps chagrined at being caught in this duplicity, Saturn of Fargo upped their offer to $155.04.
So now hereâs where we are:
Proactively replacing the key cylinder $263.11 (I paid for this)
Towing Service to re-repair key cylinder $360.52 (insurance)
Re-repair cylinder $219.22
Towing Service to re-repair shifter $ 65.00 (insurance)
Re-repair shifter $ 32.13
Which leaves me with $251.35 in unneeded repairs due to Saturnâs negligence. Saturn of Fargo has offered $155.04, which leaves $96.31 unaccounted for.
Now hereâs my problem.
I ran this entire story past Alicia, whoâs the area Customer Support manager in charge of my area. I told her that I was expecting the entire $251.35 reimbursed. She put me on hold, considered the options, and was moved to offer me $100 of in-store Saturn Credit in addition to Fargoâs offer. Anyone with a modicum of empathy would see the patent absurdity of this offer. I donât want $100 in oil changes and Saturn key fobs 60 miles away. That will not erase the mistake. What I want is for Saturn to step up and make it so that this farce never happened. I told this to Alicia, and she offered for me to take it or leave it. Thatâs when I asked for information on her supervisor. She said that she had no supervisor. I assured her that there must be someone she reported to, and she gave me your information.
Iâve been thinking about the Saturnâs reputation as a company dedicated to customer service, and frankly, it hasnât been the extraordinary and rewarding partnership that benefits me every time I pull out of the driveway, as touted in my ownerâs manual. Instead, I wonder what will go wrong next, and in what creative way the buck will be passed. Iâve enclosed copies of all receipts, and I will call your office within the next couple of weeks to follow up.
David Stoddard
Fergus Falls, MN
To follow up, they did eventually send the check, and I laughed as I dropped in into the trash.
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dan gordon on 12/08/2008:
I'm sorry but you write a little too long for anyone to read through. You have expectations of Saturn doing soemthing for you when you had the work done by an outside company. Anything they offer you should look at as a gift. For them to offer you anything on a 4 yr old car that they did not service seems generous. Take it and run
Aerocave on 12/09/2008:
All that detail for a faulty key cylinder? And they agreed to reimburse you some of the repair performed by your "regular mechanic"? As Dan said, take the money and run...and I have to add, it sounds like you have way too much time on your hands.
Plots on 06/19/2009:
You're a good writer. Very entertaining story.
But as a letter...you're just wasting everyone's time complaining about all those other things like the 24-hour tow that isn't open 24 hours. I get that you wanted to fully illustrate the huge number of inconveniences set in motion by Saturn's negligence, but it's all too theatrical.
And did that update indicate that you threw the check away?! That tells me that you weren't really interested in getting your hard-earned money back for a mistake made. You were just looking to stick the screws to someone and lay into a company/workers.
MRM on 06/19/2009:
This should be a movie inspired by a true story.
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HERE'S A DOLLAR'S WORTH: Fraudulent Repair of 2002 Saturn L300 by Saturn of Mesquite Dealership
Posted by
MESQUITE, TEXAS (NORTH DALLAS AREA), TEXAS -- Saturn of Mesquite (Texas)
Service Advisor: Michael Deegear
(Initially by someone else - a slender, dark haired male)
Vehicle: 2002 Saturn L300
Date/Time In: 10/01/07 9:56
Date/Time Out: 10/03/07 16:54
My car would not start, so I charged the battery over night, then drove the car into the service department the following morning, 10/01/07.
Upon arrival, a service advisor (a slender, dark haired male whose name is not listed on the invoice) looked at the car's dashboard and filled out a form stating that the dash's "security" light is lit and that both the battery and alternator need to be tested.
Minutes later, I watched as a mechanic (male with long blonde hair) plugged an electronic hand-held diagnostic unit into the vehicle beneath the steering wheel. When finished, he walked over to me and stated that he received three trouble codes from the car relating to the car's power.
Several minutes later, after the mechanic tested the alternator, the "unnamed" service advisor informed me that that both the alternator and battery were defective and needed to be replaced.
Around 3:00 PM the same day, I received a phone call from a male service advisor (not sure whom) and was told he just received the alternator from Hurst and that the repairs would not be completed until the following morning.
The next morning, 10/02/07, I received another call from a male service advisor (not sure whom) and was told he had "some bad news." Both the alternator and battery were replaced, but now "all the lights on the dashboard are going crazy" and that the "BCM" needs to be replaced.
The next day, afternoon of 10/03/07, when I arrived to pick up the car, I spoke with two service advisors, Mike Deergear (who acted as a member of management) and the initial "unnamed" service advisor.
I asked them why I was not informed on 10/01, when I first brought in the car, that the BCM was defective. Mike said that they didn't know it was "fried" until both the alternator and battery were both replaced and that the mechanic had not received a trouble code using the diagnostic unit until after the initial repairs.
These assertions are absurd, because on 10/01, I was informed three trouble codes had been received, but nothing about a "BCM" was mentioned.
Next, I asked both advisors what a BCM does. They said it controls many of the electronic functions of the car such as the horn, headlights, and dashboard warning lights.
This too indicates foul play, because when I initially drove in the car on 10/01, all aforementioned functions were operating as normal. The only thing odd with the car's electronics, was that the "security" dashboard light was constantly lit. I informed the advisors that this light has been on for about the last six months and that other service advisors and mechanics have commented on it, but never diagnosed why it was so (except for tires, all maintenance and repairs have been performed at Saturn of Mesquite).
Also, in a dishonest attempt to explain why all of a sudden the BCM was found to be defective a day after the car was dropped off; Mike said the diagnostic device was not used on the car until the next day. When I reminded him I personally observed it being used and discussed it's results with the mechanic on the morning I brought the car in, he recanted his claim.
Next, he told me that I had "fried" the BCM myself by charging the battery overnight and that the battery was literally smoking when the car was brought in.
Both of these claims are blatantly false. When I brought the car in, none of the symptoms of a bad BCM were evident to either me or the unnamed advisor (erratic headlights, horn, etc). In addition, the battery never "smoked." I even asked the unnamed advisor right then and there if he witnessed any smoke and he honestly replied, "no."
My wife and I believe one of two fraudulent acts took place: Either the BCM was never defective or the BCM was damaged while in Saturn of Mesquite's custody.
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steve101 on 10/06/2007:
This is a 5 yr old car with an obvious electrical problem that wasn't diagnosed for a month prior to your battery and alternator failure.
Aerocave on 10/06/2007:
I side with Steve...and have to add that electrical problems are sometimes difficult to diagnose. Also, the BCM can just "go" without warning. In this case, the battery, alternator, and BCM were not probably connected, they just failed about the same time. BCM= Body Control Module.
WhineX on 10/06/2007:
A five year old battery is a great candidate for failure. Either it was bad or the alternator wasn't charging, or both. And the Security light going on and staying on indicates there was trouble somewhere else--like the BCM. A service dept. with a little more on the ball could have finished this job sooner, but the diagnosis doesn't sound out of line. If there's a next time, try Autozone. They diagnose charging systems for free.
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Saturn Customer Service and our vehicle experience
Posted by
OHIO -- My wife and I planned a family vacation for our family. It took over a year to schedule and coordinate for all of the members of the family to schedule vacation at the same time. We leased a new 2002 Saturn. By the time the family all got together for the vacation fom Ohio to Northern Michigan the Saturn had 15,000 miles on it.
The vehicle stopped on us in an intersection in Spaulding Mi. We pushed the vehicle off to the side of the road. It was 9:30 PM. We called the number in our Saturn owners manual. At 11:30 PM a wrecker showed up to retrieve our vehicle. The closest Saturn Dealer was located in Green Bay Wisconsin
over 100 miles away. The vehicle was towed to Green Bay. We found lodging for the night. Then the next morning we paid for transpotation to Green Bay for the family.
At the dealership in Green Bay I was told by a service manager that they had run our vehicle for several hours and could not duplicate the problem. Just as they were bringing the vehicle out to us it stalled. It was good that it happened while we were still at the dealership and not back out on the road. The problem turned out to be some sort of module, of which they didn't have in stock. They had to obtain the part from another dealership. By this time we had all lost a whole day of our four day vacation. By the time the car was ready we checked into a hotel for the evening. The next morning we headed back home from our ruined vacation. Four people each lost over a day of a vacation a year in tthe planning. When we got back to Dayton Ohio we spoke to the dealeship about our problem and our expenses to no avail. So I called the Saturn Customer Service number. It was a waste of time. They offered me $90.00 towards my expenses. I told them to shove it up their butts. We were out of $702.00 dollars. I got no satisfaction. To make a long story short we turned in the vehicle at the end of the lease instead of buying it like we planned. We will never lease or buy another SATURN vehicle. When I see the Saturn commercial where they say "We have done right by people from the beginning " it makes me want to vomit!!!
I read the responses of several readers that read the complaints or experiences that Saturn owners shared on this site. It sounds like they were written by people that probably had a vested interest in Saturn.
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Posted by
Rip'n Pissed Rob
Let me tell you a little story. I bought a Saturn Sky Redline 16 days ago from this dealership. From the get go my sales person was the most ill-informed and impolite man I have ever dealt within a sales situation. Being a salesman, I am surprised this guy makes any money gauged from his level of knowledge and customer service. After three days of setbacks revolving around securing financing with a payment I would accept it was finally all lined up... or so I thought.
Yesterday (15 days later) I was contacted by the dealership again. The first words out of the manâs mouth was "we made a huge mistake and we need you to come in and sign a new contract (which had payments of $45/mnth more and was amortized over a shorter period of 60 months) or bring the car back.â The difference in monthly payments over the course of the loan totals a little over $3400.
After investigating my contract it states in plain English that they, "seller," have 10 days to inform me of their rescission of this contract should they not find someone to assume the loan. This makes no difference to owner Ken Croft. Needless to say, I am bringing the car back at the end of business today.
Furthermore, when I did buy the car (and was contracted wrong for) I drove off the lot with one key to the vehicle, two un-programmed remotes, and a 1/3 tank of gas!!!! I mentioned my discontent at the above mentioned and was brushed off. At that point in time I had been at the dealership for over 2 hrs and was anxious to leave and never have to come back again.... except to get my remotes programmed which I didnât know then would take the better half of a day!.... and now to bring the car back I have enjoyed for the last two weeks but now hate!
Boo Saturn of Cerritos, and shame on you Ken for the tone you take with your customers and the way your staff conducts business. If I ever released one of my products to a client of mine and later learned that I needed to take financial hit on it, I wouldnât dream of contacting that client and asking for more money. Thatâs just plain old bad business.
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Anonymous on 06/04/2009:
What was the original term of the loan? Did they also change your rate?
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Breach of Contract and Failure to Remedy Vehicle
Posted by
FAIRFAX -- It is my strong belief that Saturn of Fairfax breached their contract and did not complete the repairs they claimed to make. Furthermore, they misdiagnosed my vehicle problem, which lead to complete failure of the particular part, even after adding on additional charges and repairs after their initial estimate for which they could not justify. After picking up the vehicle from the station, it broke down less than seven miles away. When I called them to complain I was told it would require additional repairs and towing at my expense. After failure to respond to my phone calls and inquiries, failure to complete the repairs, poor customer service, unexplained fees, I was billed for work that was not completed. In the way that I was mistreated by the original two service agents, their lack of solutions, contradictory statements, and the fact that the car was not fixed, I had no other choice but to have it towed to another service station whose analysis revealed internal damage to the part in question. It was later revealed by a third-party inspection of the parts that they misdiagnosed the problem and that Saturn had actually damaged the vehicle. There is also reason to believe they violated several codes of the local Consumer Protection Act.
I am disappointed in Saturn's ethical failure and refusal to resolve this matter in a logical and fair manner, even through BBB intervention. No consumer should be held liable for a product or service that was not provided.
Because of Saturn's misdiagnosis, I suffered two weeks without a car and even missed work. Their failure to communicate with me and offer me a solution left me no other choice but to hire someone who could repair the vehicle successfully and quickly. This dispute also resulted in hours of paperwork filing consumer complaints with federal, state, and local business agencies, as well as fighting off their ruthless corporate attorneys.
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spiderman2 on 05/16/2009:
what was wrong with your car?
Anonymous on 05/16/2009:
Most Saturn dealers are going to get cand.
helpfullhand on 08/21/2009:
Penske bought Saturn so they will only close if the dealership decides to close
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Conned by Saturn of Marietta
Posted by
MARIETTA, GEORGIA -- Learn from our mistakes with this dealer. We purchased a Saturn Aura from this dealer about 15 months ago. After looking over the paperwork again it is clear we have been conned out of close to $2,000 due to their sleazy financing practices. We were double-charge their documentation fee on two different pieces of paperwork ( it was on the vehicle order form in calculating the total vehicle price used on the sales contract and then added again to the bottom of the retail contract), figures on the total price do not add up between the vehicle order form total and the starting figure of the sales price on the sales contract. We went in with an employee discount and were offered our choice between the employee discount or a low interest rate & opted for the interest rate. The employee discount was put back into the purchase price as a 'payment paid' on our behalf and applied to our financing total (item H of the sales contract). We went into the dealer exhausted after a transatlantic move to the US 3 days prior and after 2 hard days of going to car dealership after car dealership and did not review our documentation carefully enough. The finance guy held all documentation until everything was signed and then gave us our copies - if you go here, get it all in front of you at once and check the figures between the sales contract and the vehicle order form (what we should have done more carefully from the start).
We did ask questions and were given lengthy answers that, at the time, seemed to make sense (sort-of) but looking back over everything with a refreshed mental state, do not. Buyer beware with these guys - we certainly won't make the same mistakes again and will not give this dealer our repeat business.
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They'll stonewall you!
Posted by
FISHERS, INDIANA -- I had a complaint because a service tech At the Saturn of Fishers dealership located in Fishers, Indiana misdiagnosed the cause of failure and installed the part as the cure when in reality it could not have caused the problem.
The DRLs, or daytime running lights on an '02 Saturn L300 came on in the middle of the night on several occasions, There was no key in the ignition! I had known for some time that the BCM, Body Control Module was bad. It was diagnosed as the cause of the odometer failure. It read 690K miles. I opted not to have that repaired at that tim. Saturn has had recalls on a lot of items and to save $410 I was willing to wait to see if there was a campaign that extended warrant. As far as I'm concerned the odometer should be under
warranty coverage to 80K miles. Saturn and GM do not agree. So be it.
More than once the DRL,s Daytime Running Lights, came on in the wee hours of the morning with no one in the car or the key in the ignition. Several of my old buddies at Delphi and one an employee of Motorola told me this problem was caused by the BCM.
I knew the BCM was defective anyway and made an appointment to have it replaced. By this time the DRL's were on constantly. To avoid a run down battery I pulled the headlamp fuses. I told the service rep that I had been told it was caused by the BCM.
After a short wait the service rep told me the cause of the DRL's coming on was the Multifunction Lever Switch locate on the steering column and it and the DRL's on was not related to the BCM. I needed it fixed so said okay.
I have since learned that a defective BCM is the only part in that system that could cause the DRL's to come on in the middle of the night.
I have been ripped off and Saturn of Fishers, a Division of Lackhart Corporation, or Saturn Customer ASSistance Center will seek an opinion from Saturn Service Engineering as to whether this part can cause the problem. The BCM was replaced at the same time and it did effect the cure of the problem.
I can promise this, I will badmouth Saturn, GM, and especially Saturn of Fishers until the day I die or they do, whichever comes first!
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Hugh_Jorgen on 08/31/2006:
If you were certain the BCM was the culprit, why let them replace the multifunction lever? If you were wrong and the lever really was bad, they could always replace it later - if you were right and the problem was only in the BCM, then you saved the cost of the lever. You let them replace them both at the same time, so you can't really say for certain that the new BCM fixed the problem. It might have been the lever.
irate1 on 08/31/2006:
I was not certain at that time. Read the post! I respected the service techs analysis and only later did I verify for sure that this switch could not have caused the problem.
Anonymous on 08/31/2006:
One thing is for sure, it is unlikley that both parts were the cause for the single failure. What was the response from Saturn tech?????
Hugh_Jorgen on 09/01/2006:
I did read it....you said "....I had known for some time that the BCM, Body Control Module was bad.....I knew the BCM was defective.....I told the service rep that I had been told it was caused by the BCM....." but you let them talk you into the multifunction lever anyway. Now it's hard to tell for certain which part fixed the problem. If Saturn's engineering department comes back and says the lever replacement was unnecessary and the dealer refuses to work with you then you have a complaint. As it is right now, you took it in for repair and they repaired it.
irate1 on 09/01/2006:
Have you ever been admitted to a service bay in a dealership? All I had to go by was what they told me. My mistake was believing their service tech knew what he was doing. Yes, if a service engineer would state that the lever switch could not turn on the DRL's they probably would refund the overcharge. There is no way in Hell that I can get them to make inquiry and they, as the post states, present a stonewall to me making inquiries. They will only respect Saturn service engineering. The only contacts I have are with vendors to Saturn. I might add that I will not jeopardize their positions by using their names. The repercussions to them might be severe.
Noneill on 09/01/2006:
Your critcism seems harsh. Mechanical diagnosis mistakes happen often, but you assume they did this intentionally? Service Techs are human. I have the same car and so far so good, no problems.
irate1 on 09/01/2006:
Mr Oniell, My comments are harsh with reason. There is no interest in investigation of my complaint. They are stonewalling and hopefully you will never have that experience. I can accept a misdiagnosis. The service ticket was worded that it was not related to the BCM. It was. I can tell you a few things about the DRL System on your car. The DRL's will turn on with that switch completely removed from the car in daylight with the ignition key in the RUN position. The Lever Switch supplies inputs to the BCM none of which will turn the DRLs on. Actually any conceivable short in that switch will either have no affect or will cause the DRLs to turn off. The techs lack of knowledge of the system and unscientific approach to problem solving is apparent. The old axiom, "Repair is affected when trials exceed errors by one" requires that you verify at each step whether the problem was caused by a specific item. This could not have been done in this case and should have.
lepearso on 09/07/2006:
A different kind of company...a different kind or car...IN A BAD SORT OF WAY!!!
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Sold wrecked car as new
Posted by
PLANO, TEXAS -- In May 2000 my wife and I bought a 2000 LS from Saturn of Plano in Plano TX. This is the third Saturn I bought from them.
The LS was a demonstrator with 4,000 miles on it but they said they would treat it as a new auto. At the time we purchased the car we found that the rear bumper was damaged on it so they replaced this before we receive the car. Shortly after we receive it I noticed that the car had a bad vibration when it reached 70MPH. I took it back and they replaced all the tires on the car. But it still had the same vibration and it started to make a strange noise when the car was turned. So I took it in again and they found that a part on the front suspension was broken they also found that the coolant reservoir was cracked. After they replaced this it fixed the problem with the vibration and noise. Next I noticed that the car was making a funny sound when it was idling. I looked under the car and noticed that the muffler was not mounted on the rear of the vehicle as it should have. When I took it back to get it fixed they said that it would cost over $700 to fix it. As I explained to them that this must have been damaged before we bought the car for the following reasons.
A. damaged rear bumper.
B. Front suspension was damaged.
C. Coolant reservoir broken.
All of these occurred before we bought the car and was fixed by the dealership. They said that we must have done it by backing into something (as was done to damage the rear bumper before we got the car) and that they would have noticed it when they worked on the other problems.
I contacted Saturn Customer Assistance Center and stated that they could not do anything because they did not own this dealership and the dealership would not fix this problem unless I paid for it.
I sold the car because I could not trust it as it must have been in an accident before I bought it.
I just want to warn people about this dealership.
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Anonymous on 03/15/2005:
You may be correct, most states require full disclosure of any vehicle being sold as new of any damage over X # of dollars but I am unsure about Texas.
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Posted by
FLORIDA -- Before I married my wife her sister owned the 97 SL. Every other time she took it to Saturn for an oil change they would write up motor mounts on the service invoice. I'm a mechanic by trade. The motor mounts going out every 6000 miles sounded fishy, especially since my wife now owns this lovely piece of $*@#. (She owned it before we met.) I looked at the mounts and they were fine even after another 30,000 miles on the car since the last mount change. Now the sister owns a 99. Oil change time, well it is cheeper at Saturn. But the things they will tell you. You guessed it, motor mounts again. They called me about this new problem, so I had them come by the shop. No abnormal movement of the engine, nothing visualy was incorrect, didn't shake going down the road. If you are told you have this problem go and get a second opinion from someone you trust.
Now back to the 97. Oil is escaping the engine, but where? My .wife complained that her oil light was on only after getting the oil changed at Saturn two weeks earlier. I was fumed. So I carefully inspected the engine. No oil leaks anywhere. But where is it going, its not burning it or is it? I found that another shop had done 6 of these 97 heads in the past month. Its not a quick and easy job. The head alone is about $850. The head gets a small hair line crack on the inside, it goes through to the outside to let oil burn off, just not egnough to see. Saturn has not re-called this part. The 97 only has 65,000 miles on it. It hasn't been hotrodded. There is no logical awnser to this except for a manufacturer defect. Guess the styrofoam they used to cast the parts needs to be changed. Saturns suck! Everyone who ever bought a Saturn new or used should get together and over throw the company and get back our money. Of course at the price when it was still on the lot.
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Anonymous on 02/13/2005:
You married a woman who owned a Saturn and you are a mechanic, Hmmm Love does some strange things!LOL. Seriously though Saturn's are notorius for several weak powertrain items, engine blocks, engine heads, timing chains, and automatic transsmissions. If memory serves me correctly there were several TSB's on the cylinder heads, best bet replace the car with something more reliable, being a mechanic you should already know what they are. Good Luck.
punkin535 on 05/04/2005:
if you are a mechanic by trade why did you just change the oil, that makes more sense than for you to pay extra for labor when you could do it for free
bobbylynn79 on 06/01/2005:
My 98 Saturn SL2 did the same thing.
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Very Poor Work With Dangerous Results
Posted by
RIVERSIDE, CALIFORNIA -- When I brought my 1999 Saturn in to get a new alternator, my brother and I observed that for all but 45 minutes, the car sat with no one working on it but was charged for 2.9 hours of labor at $90.00 per hour. When I went to pick the car up, the service representative told me the turn signal wouldn't cancel correctly, but was otherwise ready to go. This was strange since it worked on the way there. When we started back to my sister's house, the car had a very bad miss that jerked the car so bad I immediately returned to Saturn of Riverside and the service representative went with us and could see the miss and the turn signals not working. He commented that it was like "having a heart attack in the hospital". He said the mechanic had tested the turn signal switch and found it was faulty but that they did not stock or repair the switches and could do nothing. The ride back to my sister's house was scarry without a turn signal switch and the bad miss jerked the car badly. When my brother checked the plastic housing around the steering wheel, he found it was loose and when tightened up, the turn signals worked - so they had lied about testing the switch. Later, we found that the terrible miss was caused by a small fuel return line being disconnected. I was surprised that the mechanic would act so careless and cost me so much money. Never again will I trust Saturn with repairing my car.
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Starlord on 12/30/2009:
Whether your car was jumped on immediately or sat for a while makes no difference. when the service writer writes up the work order, they use a flat rate manual. This is a big book that shows every repair procedure and lists how long an expert mechanic is expected to do the repair in. That is what you are charged, regardless of how long it actually takes. Mechanics are expected to do the repair in less time than shown in the book. I agree the mechanic who worked on the car dropped the ball, but I would demand a refund, as he messed up badly.
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McDavid Elastic Elbow Sleeve
Be sure to select a color, size and quantity below
Item # 1300104
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Product Details
The McDavid® 512R Level 1 elbow sleeve provides compression and soft-tissue support without the heat retention of neoprene. The elastic fabric is breathable for maximum comfort and fits easily under your shirt.
- Model Number: 512R
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Everything that depends on the action of nature is by nature as good as it can be, and similarly everything that depends on art or any rational cause, and especially if it depends on the best of all causes. To entrust to chance what is greatest and most noble would be a very defective arrangement.Aristotle
Keeping away from all evil deeds, cultivation of life by doing good deeds and purification of mind from mental impurities.Buddha
The good is, like nature, an immense landscape in which man advances through centuries of exploration.Jose Ortega y Gasset
There is a strange charm in the thoughts of a good legacy, or the hopes of an estate, which wondrously removes or at least alleviates the sorrow that men would otherwise feel for the death of friends.Miguel de Cervantes
Terrorism is in good part an effect of government propaganda; it serves to deflect attention from governmental abuse toward a mostly imagined, highly dangerous outside enemy.Mark Poster
Don't be dismayed at goodbyes. A farewell is necessary before you can meet again. And meeting again, after moments or lifetime, is certain for those who are friends.Richard Bach
Good ideas turn into good designs fairly quickly. If you catch yourself fiddling too much with colors, borders and treatments to bring a design together, chances are the problem lies somewhere deeper.Ryan Singer
The care of human life and happiness, and not their destruction, is the first and only object of good government.Thomas Jefferson
It is little wonder that rape is one of the least-reported crimes. Perhaps it is the only crime in which the victim becomes the accused and, in reality, it is she who must prove her good reputation, her mental soundness, and her impeccable propriety.Freda Adler
The idea of a good society is something you do not need a religion and eternal punishment to buttress; you need a religion if you are terrified of death.Gore Vidal
One is absolutely sickened, not by the crimes that the wicked have committed, but by the punishments that the good have inflicted; and a community is infinitely more brutalized by the habitual employment of punishment than it is by the occasional occurrence of crime.Oscar Wilde
The effects of our actions may be postponed but they are never lost. There is an inevitable reward for good deeds and an inescapable punishment for bad. Meditate upon this truth, and seek always to earn good wages from Destiny.Ming Fu Wu
Every choice carries a consequence. For better or worse, each choice is the unavoidable consequence of its predecessor. There are not exceptions. If you can accept that a bad choice carries the seed of its own punishment, why not accept the fact that a good choice yields desirable fruit?Gary Ryan Blair
Success, happiness, peace of mind and fulfillment the most priceless of human treasures are available to all among us, without exception, who make things happen who make good things happen in the world around them.Joe Klock
The righteous do good and forget about having done it! The unrighteous however, keep a mental record of all the good that they have done.Zac Poonen
It is only in misery that we recognize the hand of God leading good men to good.Johann Wolfgang Von Goethe
The only thing necessary for the triumph of evil is for good men to do nothing.Edmund Burke
Men in no way approach so nearly to the gods as in doing good to men.Marcus Tullius Cicero
To conceive the good, in fact, is not sufficient; it must be made to succeed among men. To accomplish this less pure paths must be followed.Ernest Renan
Being good is just a matter of temperament in the end.Iris Murdoch
When indignation takes possession of his mind - and it is easily excited - his disposition becomes malevolent. He hates with the bitterest contempt. But as soon as he has indulged those feelings, he regains the humanity which he had lost - from the immediate impulse of provocation - and repents deeply. So that his mind is continually making the most sudden transitions - from good to evil, from evil to good. A state of such perpetual tumult must be attended with the misery of restless inconsistency. He laments his want of tranquillity and speaks of the power of application to composing studies, as a blessing placed beyond his attainment, which he regrets.Annabella Milbanke
Hell is paved with good intention, not with bad ones. All men mean well.George Bernard Shaw
The most powerful factors in the world are clear ideas in the minds of energetic men of goodwill.J. Arthur Thomson
We have good service, but everyone always wants better, ... Within the business community with the state and federal government centers here, Washington service is one that comes up frequently.Robin Roberts
cleanup drive in Washington, to break the grip of the permanent corporate government that makes good people in the Congress not fulfill their own potential.Ralph Nader
Somehow liberals have been unable to acquire from life what conservatives seem to be endowed with at birth: namely, a healthy skepticism of the powers of government agencies to do good.Daniel P. Moynihan
When you see that trading is done, not by consent, but by compulsion - when you see that in order to produce, you need to obtain permission from men who produce nothing - when you see that money is flowing to those who deal, not in goods, but in favors - when you see that men get richer by graft and by pull than by work, and your laws don't protect you against them, but protect them against you - when you see corruption being rewarded and honesty becoming a self-sacrifice - you may know that your society is doomed.Ayn Rand
Engineering does not require science. Science helps a lot but people built perfectly good brick walls long before they knew why cement works.Alan Cox
The Bible says all men are without excuse. Even those who are given no good reason to believe and many persuasive reasons to disbelieve have no excuse, because the ultimate reason they do not believe is that they have deliberately rejected God's Holy Spirit.William Lane Craig
I settled at Cold Mountain long ago, Already it seems like years and years. Freely drifting, I prowl the woods and streams And linger watching things themselves. Men don't get this far into the mountains, White clouds gather and billow. Thin grass does for a mattress, The blue sky makes a good quilt. Happy with a stone under head, Let heaven and earth go about their changes.Gary Snyder
Politics ... regarded as the study and pursuit of the true, enduring good of a community, as the application of great and unchangeable principles to public affairs, is a noble sphere of thought and action; but politics, in its common sense, or considered as the invention of temporary shifts, as the playing of a subtle game, as the tactics of party for gaining power and the spoils of office, and for elevating one set of men above another, is a paltry and debasing concern.WILLIAM E. CHANNING
In our time all it takes for evil to flourish is for a few good men to be a little wrong and have a great deal of power, and for the vast majority of their fellow citizens to remain indifferent.William Sloane Coffin
See your disappointments as good fortune. One plan's deflation is another's inflation.Jean Maurice Eugne Clment Cocteau
Kings cannot ennoble thee, thou good, great soul, for One who is higher than kings hath done that for thee; but a king can confirm thy nobility to men.Mark Twain
There is an atmosphere about the picture theatre that speaks of entertainment and relaxation. The charming surroundings, good music, and the fact that each visitor is determined to enjoy a few hours of holiday all exert an influence on the mind.Ivor Novello
The greatest danger to liberty today comes from the men who are most needed and most powerful in modern government, namely, the efficient expert administrators exclusively concerned with what they regard as the public goodFredrich August von Hayek
More and more, when faced with the world of men, the only reaction is one of individualism. Man alone is an end unto himself. Everything one tries to do for the common good ends in failure.Albert Camus
Men may keep a sort of level of good, but no man has ever been able to keep on one level of evil.Gilbert Keith Chesterton
The real breeders of discontent and alien doctrines of government and philosophies subversive of good citizenship are such as these who take the law into their own hands.John L. Lewis
Why is it good for football to take the excitement away from fans by overcharging them for tickets to see their team?Sepp Blatter
The effects of our actions may be postponed but they are never lost. There is an inevitable reward for good deeds and an inescapable punishment for bad. Meditate upon this truth, and seek always to earn good wages from Destiny.Wu Ming Fu
Our life is half natural and half technological. Half-and-half is good. You cannot deny that high-tech is progress. We need it for jobs. Yet if you make only high-tech, you make war. So we must have a strong human element to keep modesty and natural life.Nam June Paik
Glory to God in the highest and on earth peace to men of goodwill.Yasser Arafat
If one considers how much reason every person has for anxiety and timid self-concealment, and how three-quarters of his energy and goodwill can be paralyzed and made unfruitful by it, one has to be very grateful to fashion, insofar as it sets that th.Friedrich Nietzsche
A slender acquaintance with the world must convince every man that action, not words, are the true criterion of the attachment to friends; and that the most liberal professions of good-will are very far from being the surest marks of it.George Washington
And suddenly there was with the angel a multitude of the heavenly host praising God, and saying, / Glory to God in the highest, and on earth peace, good will toward men.Bible
Well it seems to me, that all real communities grow out of a shared confrontation with survival. Communities are not produced by sentiment or mere goodwill. They grow out of a shared struggle. Our situation in the desert is an incubator for community.Larry Harvey
For a time during the early settlement of this country peace and goodwill prevailed, only to be followed later by violent and relentless warfare.Nelson A. Miles
Nothing that I can do will change the structure of the universe. But maybe, by raising my voice I can help the greatest of all causes - goodwill among men and peace on earth.Albert Einstein
Men whose only concern is other people's opinion of them are like actors who put on a poor performance to win the applause of people of poor taste; some of them would be capable of good acting in front of a good audience. A decent man plays his part to the best of his ability, regardless of the taste of the gallery.Nicolas Chamfort
The evil that men do lives after them. Yes, and a good deal of the evil that they never did as well.Samuel Butler
Ladies and gentlemen: War may sometimes be a necessary evil. But no matter how necessary, it is always an evil, never a good. We will not learn how to live together in peace by killing each other's children.James Earl Carter, Jr.
Gender equality is more than a goal in itself. It is a precondition for meeting the challenge of reducing poverty, promoting sustainable development and building good governance.Kofi Annan
Never forget that the purpose for which a man lives is the improvement of the man himself, so that he may go out of this world having, in his great sphere or his small one, done some little good for his fellow creatures and labored a little to diminish the sin and sorrow that are in the world.William E Gladstone
Almost every comedy you see is about people making all wrong choices and making all the errors of judgement possible. Good comedy is when it works on this scale. Because it is psychologically very real.Colin Firth
The errors of women spring, almost always, from their faith in the good, or their confidence in the true.Honore de Balzac
A good government implies two things; first, fidelity to the objects of the government; secondly, a knowledge of the means, by which those objects can be best attained.Joseph Story
A good government implies two things: fidelity to the object of government, which is the happiness of the people; secondly, a knowledge of the means by which that object can be best attained.James Madison
There is not to be found, in all history, any miracle attested by a sufficient number of men, of such unquestioned good sense, education and learning, as to secure us against all delusion in themselves.David Hume
Good men are bound by conscience and liberated by accountability.Wes Fessler
Men and women want to do a good job, and if they are provided the proper environment, they will do so.William Hewlett
Men and women want to do a good job, and if they are provided the proper environment, they will do so.William Hewlett
Good men, whether they be Christians or rationalists, do not desire to discriminate between races, but the distinctions implanted by Nature are too conspicuous to escape the observation of our senses.Arthur Keith
The fundamental qualities for good execution of a plan is first; intelligence; then discernment and judgment, which enable one to recognize the best method as to attain it; the singleness of purpose; and, lastly, what is most essential of all, will-stubborn will.Marshal Ferdinand Foch


text:
Book your room at Candlewood Suites Santa Maria
Studio, One Queen Bed, Non-SmokingMax Occupancy: 2 guests (up to 1 child)
Standard SuiteMax Occupancy: 2 guests (up to 1 child)
One Bedroom Suite, One Queen Bed, Non-SmokingMax Occupancy: 2 guests (up to 1 child)
Santa Maria hotel with a 24-hour fitness center
With a stay at Candlewood Suites Santa Maria in Santa Maria, you'll be minutes from Boomers! Santa Maria and Santa Maria Civic Theatre.
This hotel is within close proximity of Santa Maria Speedway and Natural History Museum.
Make yourself at home in one of the 72 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Wired and wireless Internet access is complimentary, while DVD players and premium TV channels are also offered to provide entertainment. Conveniences include desks and irons/ironing boards, and you can also request cribs/infant beds (complimentary).
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and gift shops/newsstands.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.Information missing or incorrect? Tell us!
At your hotel
At your hotel
Public areas are equipped with complimentary high-speed wireless Internet access. A 24-hour business center is on site. This Santa Maria hotel also offers a 24-hour fitness center, barbecue grills, and multilingual staff. Complimentary self parking is available on site.
- Free RV, bus, truck parking
- 24-hour fitness facilities
- Free Wi-Fi
- 24-hour business center
- 24-hour front desk
- Number of floors - 4
- Number of buildings/towers - 1
- Total number of rooms - 72
- Barbecue grill(s)
- Dry cleaning/laundry service
- Gift shops or newsstand
- Laundry facilities
- Multilingual staff
- Free self parking
Stay connected
Available in all rooms: Free Wi-Fi , Free wired high-speed Internet
Available in some public areas: Free Wi-Fi
Park your car
Free self parking, Free RV, bus, truck parking
In your room
- Connecting/adjoining rooms available
- Cribs/infant beds (complimentary)
- Free Wi-Fi
- Free wired high-speed Internet
- Premium TV channels
- DVD player
- Air conditioning
- Refrigerator
- Kitchen
- Hair dryer
- Iron/ironing board
- Desk
- Cookware, dishware, and utensils
- Dishwasher
- Stovetop
To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.
- Accessible path of travel
- Accessible bathroom
- Roll-in shower
- Accessible parking
- In-room accessibility
- Accessibility equipment for the deaf
- Braille or raised signage
The fine print for Candlewood Suites Santa Maria
When you arrive
Check-in time starts at 3 PM
Minimum check-in age is 18
When you leave
Check-out time is noon
How you can pay
Your pets
Pets allowed, Maximum number of pets per room 2, Pet maximum weight in lb is 80
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Pet fee: USD 75 per week (maximum USD 150 per stay)
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).


text:
by admin on Feb 19, 2013 // comments
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