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Posted on
I would like to share a disappointment I recently had with Priceline.com that will hopefully serve as a warning to other travelers.
As a retiree my wife and I have enjoyed traveling across the United States, internationally, and sometimes even close to home. For many years I have found utilizing Priceline.com's "name your own price" a great way to find quality hotel rooms at a discounted price, however, recently I had a very startling, and expensive, experience utilizing Priceline. Because of this experience and my exasperation with Priceline's customer service function about the issue I will no longer use them under any circumstances.
Recently my wife and I, and another couple, decided to go to Palm Springs. Rather than it being just a day trip we all decided to plan on spending the night there. With those plans in mind I volunteered to make the hotel arrangements for two rooms stating that I "always had a good experience using Priceline.com's 'name your own price.'" I went to their website and sorted through the selection options choosing a four star hotel with a "bid price" of $65.00 (plus tax) per room for two rooms, one night. I deliberately and intentionally did not select the "Resort" category because time would not permit us to utilize any of the resort facilities and we preferred a standard hotel for our stay. My bid price of $65.00 (plus tax) was accepted, however, they had "upgraded" my selection to a resort (Hyatt Grand Champion's Resort). When utilizing the "name you own price" feature you are committed to purchasing the room if your bid price is accepted and your credit card is immediately charged the accepted price plus tax, so one is "committed" to the hotel selection that accepted your bid price.
Upon checkout at the Hyatt Grand Champion's Resort we were accessed an additional $25.13 per room as a "per day, per room resort fee" which is a standard billing practice of the resort (which is one reason I deliberately avoided selecting a resort as an option when I made my original on-line selections at Priceline.com). The addition of this "resort fee" significantly changed the per night cost of each room, an increase of 38.7% over the accepted bid price. Not only was I disappointed and upset about this additional charge I was also embarrasssed in front of the other couple as I had proudly boasted of getting a "great price" via Priceline.com.
My calls and written communications to Priceline have obviously fallen on deaf ears….all their customer service function seems to be able to do is to read prepared text responses to customer issues and concerns. I feel the issue resides with Priceline and not the resort as Priceline guaranteed me the room(s) at the accepted bid price plus tax. Priceline claims they reserve the right to "upgrade" whenever they so desire. This "reserved right" gives Priceline the opportunity to "bait and switch" whenever they so desire --- which is nothing more than a corrupt business practice on their part. If they allow their participating hotels to add on additional fees, etc. that are not know at the time of "bidding" you never know what price you will ultimately be paying for the room. What prevents a participating hotel from adding fees of $50.00, or even $100.00?
Having failed to be able to resolve the issue of the additional "resort fee" charge with Priceline when a resort option was not selected, nor desired I find myself in the position of consumer choice. That choice being to never use Priceline again….but also to warn other travelers about the hidden "bait and switch" that Priceline pulls under the guise of an "upgrade" that can significantly increase the room price in a hidden manner. I have always defined a travel "upgrade" as being a nice plus without a price increase, evidently at Priceline it means "let's get more money than we originally agreed to." With Priceline.com's "name your own price" you are not naming your price, you are agreeing to letting them "upgrade" you into a room that is far, far more expensive than you thought you had an agreed price for.
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Alain on 01/20/2012:
Thanks for your warning! I'll continue to book directly to avoid problems like this.
Jim on 02/02/2012:
I have been using Priceline since 2001 and I do usually know which hotels I will get first buy using betterbidding or biddingfortravel. That said, being upgraded has always been a risk with Priceline. You are bidding on a certain level of hotel or above. You don't have the option to stick to that 3* if a 4* is available. Sometimes that can also mean the difference between free parking and parking that costs $25 a night valet or even self park. It's not always the resort fee that adds costs. Live and learn.
Jim on 02/02/2012:
In addition, now you will not use Priceline ever again..right? So you will spend more using other vendors instead? Hotwire I suppose could offer you what you are seeking and you would know it isn't a resort up front.
Tracy on 02/17/2012:
Jim, I just had what I feel is false advertisinig with Priceline. I too will never use their service again. I would rather spend more than give any money to a company who rips people off. Currently I will be disputing the charge on my credit card. I don't feel that they should be able to get away with disception.
NODA on 03/22/2012:
Same here! Experienced same with the hotel booking in SFO. Hotel was booked in the wrong area for the price that was lower, then the published rate all over the web, Priceline.com own published rates and even hotel's own website!! I have tried to work it out with Priceline, but it is practically impossible since all CS is outsourced to Mexico/Philippines/India, etc. and agents are completely incompetent. The emails they sent don't make ANY sense - what ever language they used - It's NOT English! I finally (after 2 weeks talking/emailing) was able to request a refund minus $25 service fee (!!!) Let's see if that comes through.. otherwise am taking this issue up with my credit card services. Will NEVER use Priceline again!!!!
donna c on 05/02/2012:
Priceline is a ripoff and please do not waste your money or time.... This is a company that promotes the FRAUD ACT.
L Fitzgerald on 11/29/2012:
Their best price guarantee is bogus I called for and told them I found a cheaper rate for my grandson in the military and they told me they could not honor their guarantee because it applies only if the rate drops within 24 hrs of booking I will never use this gain very misleading and dishonest
EricJoe on 11/11/2014:
I have always prefer using princeline,so call name your own prince. Last april, due the high volume of my work ,i was unable to go for my son in pa,so i purchased tickets for $460 for my friend and my son to come to Desmoines,IA, Princeline, denial my three year old son a seat and requested additional $800 after they took $460 from visa,for the two people, so they denial them and took my $460 free with out service.So before you do business with them ,be careful.They have bad customer service in india that will be speaking indian to you on the phone.
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Our Family Has Used Priceline for Many of Our trips... That Will Now Cease.
Posted by
NORWALK, CONNECTICUT -- Our family has used Priceline for many of our trips... that will now cease.
Priceline does not appreciate it's customers nor do they care about delivering a high level of customer service.
We booked through Priceline for our last trip and things were going smoothly until we reached our second hotel in our stay. SURPRISE! I now have $60 to spend on parking for this hotel. There is absolutely no free parking. Nowhere did this disclaimer appear for this hotel on the itinerary or any way to de-select any hotels that do not offer free parking. For families who have planned out and budgeted their trips, this could be a big downer. If we would have stayed even longer, that price would be even more through the roof.
The hotel stated it's Priceline's problem, not theirs. They said we need to fight it with Priceline so that they give us this money back.
Priceline was called. First employee was unhelpful. Said that somewhere in the 100000 word hidden contract it says that incidentals is not covered. Incidentals is VERY understandable, but PARKING is not an incidental. PARKING is a necessity in order to stay somewhere. It should have given us an option to opt out of paid parking hotels if that's the case rather than hide a stipulation into their contract that parking is part of an incidental??
Since this was unacceptable for us that they did not want to reimburse us or offer us any type of incentive, we requested a supervisor.
Another employee was handed the phone. Under the impression we were speaking to a supervisor, we proceeded with explaining our situation again. Again, there was no desire to help us. They also said they weren't a supervisor and they have no supervisor to address our call. They told us we could write a letter via MAIL to the corporate office. When asked if they cared about our continued business, they basically beat around the bush and insinuated they didn't care and that it's our fault.
There were no kind words or incentives offered to make things right or to want us to stay a customer of Priceline. Everything that you will pay out of pocket that in real life are not incidentals, is your problem to deal with when you are already out of town. There's no management to oversee their employees on the phone or escalate an issue to. There's no customer service at all. In fact, they were pretty much outright rude on the phone and blamed us for everything. Aren't customers always right? Or at least they should be made to feel that way even if they are not. Not to basically make us feel like they are untrustworthy and we are stupid to fall for their tricks. Never again will we use Priceline. We rather use a service where everything is disclosed right up front without any surprises on our trips.
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CowboyFan on 11/06/2012:
The fact that it was unacceptable to the OP to pay for this incidental, does not make it poor customer service that Priceline was going to stick by the rules that are part of the contract.
A quick search of frequently asked questions on Priceline shows: "While parking at some hotels is free or included in your nightly room rate, others charge for parking as an incidental - just like phone calls or room service. If you choose one of our Published Price hotel reservations, review the Hotel Details information on our Web site for specific information on parking options the hotel may offer."
Usually parking is in larger cities or downtown, where people frequently arrive by plane. The other incidentals to watch out for are resort fees in places like Florida or tourist areas.
Anonymous on 11/06/2012:
People, you have got to understand that when forego booking a hotel directly and instead go with a third party site, you still have to do your homework and research the hotel! The third-arty has no interest in the hotel or its amenities, they just want to sell rooms!
Ben There on 11/06/2012:
More often than not I don't have a car with me when traveling, but if I do I assume most hotels charge extra for parking unless it's like a motel or in a residential area.
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Priceline = Garbage.
Posted by
I am going to Las Vegas on Friday for my 24th birthday with my friend who shares the same birthday(she turned 21). I decided to use Priceline since William Shatner is their spokesperson and I didn't think he would put his name behind such a terrible company.
You know that adage, "the customer was always right?" Well Priceline has never heard of it. When I was making my reservation I was able to pick the location I wanted I chose "ON THE STRIP" seconds after submitting my price I got an email that my reservation had been booked in a hotel MILES away from the strip.
I immediately called in(within seconds of receiving my confirmation email). The representative was from a 3rd world country and barely spoke any English(of course). After explaining my situation to him he basically told me I was SOL and became very rude when I demanded that he fix this issue. He told me there was no way that he was going to refund my money and there was no way he was going to change my reservation to a hotel on the strip like I had requested.
I have booked a hotel through Travelocity now(ON THE STRIP) and it actually ended up costing me less than Priceline wanted me to pay to stay at a hotel OFF the strip and I have placed a stop payment on the transaction with Priceline and they will not see a SINGLE PENNY from me.
Never again.
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dan gordon on 02/09/2011:
I think your leaving out some info. Most times boxes are checked and you have to uncheck them. Was this your first bid? Most likely your first was turned down and they offered you a chance to rebid but you add a new zone which is how you ended up where you didn't want to be. Sounds like your new to Priceline and don't understand their system. They aren't a bad company but they are rigid in their policies.
PepperElf on 02/09/2011:
shatner can't. act his way. out of a. paper... bag.
just kidding. something from the roast of him that one of the guys suggested.
but seriously... I would recommend making your purchasing decisions not based on whom they hire to hawk their product. most actors just endorse a product because they're being paid to.
if you want to listen to an actor or celeb... try listing to someone who promotes a product *without* being sponsored for it.
leet60 on 02/09/2011:
I never use third party reservation sites to book hotels or airlines. They rarely, if ever, are able to give you a rate you cannot get by booking directly - especially in Las Vegas.
As an example I went on Priceline and checked the room price for Planet Hollywood in Las Vegas for a weekend. Priceline quoted $154.00 a night. I checked the hotel website and was quoted $149.00 a night.
jktshff1 on 02/09/2011:
spot on leet, 3rd parties are out for your $$$ and nothing else.
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Read the fine print
Posted by
I have used Priceline.com in the past to book flights, hotels and car rentals. I have even had the thrill of getting what I considered to be some really good deals...up to 49% off the published rates on other "deal" websites.
Unfortunately, I feel victim to the biggest pitfall with the Priceline process today. I had booked a car rental for an upcoming trip through Priceline. Unfortunately, the dates of my trip had to be changed - the client company that I was visiting had some schedule changes and could no longer accommodate the original date of our planned meeting. I quickly called my hotel to change my reservations - no problem. I visited the Southwest Airline website to change my flights - no problem (but it did cost me some additional money due to the rate change). But when I reached out Priceline.com, I received nothing but problems.
Because I had used the name your own price bidding module for my car rental, I was told that I could not change the reservation dates or cancel the reservation. How much sense does this make? I am being charged $76.05 (total price with all taxes a good price for a standard size car rental at BWI), but I am receiving nothing for my money.
The Priceline associates that I spoke with said, "you should have read the contract page more closely...there is nothing we can do to help you". I say - BOLOGNA!!! How can they charge a fee and not provide a service or product in return? I understand that I received the opportunity to "make my own deal" - but is it worth $76.05 to negotiate a deal and then not be able to take advantage of that deal? I am outraged and I will never use their service again.
In the meantime, I have had to reserve another car for the new dates of my meeting. I'm paying nearly 25% more because I had to book a car direct and not "name my best price"...so I am out both my original bid (with additional taxes) which totals $76.05 and I have to pay for another car.
Buyer Beware! I, for one, will not use this service again until Priceline changes their policy on allowing changes to reservations.
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Anonymous on 08/12/2010:
unfortuantely, that's how these 3rd party websites work. you get a huge discount, but in return, the dates are written in stone and they will not budge. Not to be mean, but you really should have understood what you were getting into before you booked.
Tmac1126 on 08/12/2010:
I need really helpful advice - is there another way to negotiate your best price on hotels, flights and cars that is a little more flexible? Prince Caesar, not a bad response - but really - do you think that I thought that my meeting dates would change when I bought my flight, booked my hotel and reserved my car? How many people do you know that prepare for travel by affirmatively belieiving that they will need to change the dates?
The point is this...and I should have put this in my original post...The "no changes and no refunds allowed" policy is entirely not fair and Priceline should change it if they want to keep their consumers happy. It's great that they have devised a system to allow the consumer to get the best price...but when stuff goes wrong - it's a rip off.
goduke on 08/12/2010:
Most organizations will match a web price if you are able to prove it. The problem is that with the "name your own price" quotes, the rates are non-refundable, and the direct companies know that.
Anonymous on 08/12/2010:
WEll Tmac, I understand your troubles and I would be just as frustrated as you are. next time, I would suggest you book directly through the companies themself and not through any 3rd party discount site like Priceline or hotel.com, Travelocity, etc. They all have similar policies. That is why they can get such deep discounts for you rather than booking directly through the companies themself. My advice to you is just shop around through the rental companies, and pick the best quote.
Anonymous on 08/12/2010:
You will end up paying more booking directly through the airlines and hotel companies, but you will have flexibility to change dates if needed.
Tmac1126 on 08/12/2010:
Aha - Price-Caesar, now you are on to something...That's my point. I looked at the companies direct today. They want $49 for an econony car all the way up to $130+ for a Specialty Car. I was on one rental car companies website and as a "member" I was quoted $64.00 - just for giggles I revisited as a "non member" and was quoted over $100 for the same class of car.
Is it asking too much to be treated fairly? How does a person get the best rate?
Back to Priceline and continuing my rant on that company...my real problem is this...Who gets my money now that I have cancelled my trip for the original dates? If it's the rental car company, I can almost live with that...they thought they had a car rented for the day - that is their business - making sure that most of their fleet is in service and making money everday...
Now, if it's Priceline that gets my money - I can't accept that. Why should they get to keep my money? All they offered me was a way to communicate my offer to what I assume is all the major car rental companies.
rockfishing on 08/12/2010:
Priceline clearly states that there are no changes or refunds once your click the Acceptance button. Why do people still insist that they should be the exception? The policy is clearly stated, that is the way it is, if you don't like their policy, then don't use their services. Just because you can't get the cheapest price doesn't make it unfair.
Tmac1126 on 08/12/2010:
RockFish - You must work for Priceline. I saw some of your other posts on some of the other complaint threads - each time you say the same stupid thing.
My complaint has nothing to do with wanting an exception to be made....I want them to drop the requirement altogether. I'll say it again for anyone else who thinks I don't know better - I DID NOT PLAN TO CHANGE THE DATES OF MY TRIP. But stuff happens. Should I now have to forfeit my $75.00?
C'mon People - stand up for what's right!
Anonymous on 08/12/2010:
lol I try my best to stand up for what's right. I have saved tons of money with Priceline, but I always understand what I'm getting into before I purchase anything. I understand you didn't mean to change your dates, but this isn't Priceline's fault either. take this as a lesson learned and move on.
Anonymous on 08/12/2010:
LMAO! WOW now THAT is funny! I clickd on this review, and there is an advertisement for Priceline. HAHA isn't THAT a slap in the face!!!
Anonymous on 08/12/2010:
I would say it's Priceless.
rockfishing on 08/12/2010:
Sorry, I don't work for Priceline. I'm just a supporter of personal responsibility. Priceline does not hide the fact that once you book with them, there are no refunds. If you don't agree with that, don't book with them. It is that simple. It's the same principle I deal with my two year old. All the screaming and crying they do doesn't make what they think is is, is right.
Tmac1126 on 08/12/2010:
Hey lesson learned...the sad truth is I guess I don't qualify for the opportunity to "name my best price" since there is always going to be a chance that my plans might change. Someone might die (God forbid), there might be an act of God, I might lose my job, my kids might get sick, my car might breakdown on the way to the airport....
Does anyone hear the sarcasm?
For anyone interested in telling my how wrong I am - don't bother - I won't be logging back on.
I entered my review and I stand by my initial assertions. Priceline offers a good service - but only to the high and mighty that can personally guarantee that they will absolutely, positively be there when they say they will.
I feel like I got ripped off - and they won't be getting any more business from me.
maxinebb on 08/16/2010:
Your business trip got changed (out of your control). Someone else has a car wreck and ends up in the hospital. Another has a death in the family. And than there is the unexpected baby delivery. The unexpected illness of your child. All unexpected situations out of the person's control. These internet companies and the ones that provide the services you are seeking are not set up to have compassion, they are looking for profit. Businesses over the past 2-3 decades have become business oriented, sacrificing customer oriented. When you purchase goods at a great price, YOU must find out what you are sacrificing.
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Name Your Price and You'll End Up Walking
Posted by
Like a good consumer I book my tickets in advance. This particular occasion booked a flight 3 months in advance for my soon to be mother in law so she could come and spend time with our newborn. Two months later, to the day, I get a call from a Priceline representative stating that the flights had changed so my tickets were longer good. He did say he was pleased to tell me he was able to secure a full refund... what? I went on about how I booked in advance to ensure that I received the best deal possible and this was only $5 less than Southwest. (Only $5, but it's better in my pocket than someone elses =0) and now 3 weeks from the departure I'm told I have no ticket and there is nothing they can do. I said, her dates are flexible surely you can find alternate flights, we're open to other options (knowing finding a decent rate this late in the game would be tough). He stated that the rules an regulations of the name your price don't allow the change of dates. I asked who's rules, he said Pricelines... So your telling me you sold me a ticket, which you now cannot provide, and you are restricting yourself from finding me alternate flights when I'm being so flexable??
A business with good customer service would recognize that they have messed up and take it upon themselves to make things right, even if it's at their own expense. So I asked for a supervisor, and got Mary. She stated the exact same things as if reading it from a script. She again let me know how lucky I was that I got a refund. Shame on you Priceline....
That's my story. To sum it up, I will be forced to pay for overpriced tickets because I trusted Priceline. Remember, that just because they charged your card and you have a confirmation which you are not allowed to cancel, it doesn't mean anything. If something happens, you are on your own...
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jktshff1 on 08/11/2010:
Flights change, stuff happens, Priceline has no control over that. Read the terms and conditions and next time book direct...little more, but less hassle.
olie on 08/11/2010:
Priceline DID make things right. They refunded your ticket price. They can keep prices low because you are the one doing the footwork of finding the flight that fits your needs.
Anonymous on 08/11/2010:
yeppers! Stuff happens. Id consider yourself lucky that Priceline called you at ALL. Better than fidning out the day of your flight that you don't have a ticket.
rockfishing on 08/11/2010:
If you had booked directly you would not of had this problem. You read the agreement before you accepted to purchase your tickets. It is your responsibility as a consumer to know what you are buying before you agree to it. That includes reading the fine print.
Weedwhacked on 08/11/2010:
Priceline or any other travel agency is not responsible for the schedule changes that airlines do about four times a year. By you asking them to find alternative flights means that they would have to pay a new airline for your tickets as the original airline won't buy them for you. Why would they do that? They didn't cancel or change your flight. Read the contract of carriage from your tickets and you'll see Priceline is not at fault like you wish they were.
Tmac1126 on 08/12/2010:
I have to say - I'm a new user to "3 cents", but these comments above are from a bunch of sheep. Shame on you folks for telling the original poster that he should have read the fine print. Priceline screwed me too recently and I did read the fine print - when plans change, there is no recourse and Priceline gets to keep your money??? The original poster should feel lucky that they offered him a refund on the original ticket - it is way more than I got for my troubles. The rest of you - c'mon...your advice is "be a better consumer"???
goduke on 08/12/2010:
That is a pretty unfortunate experience. I know that the "name your own price" is a really, really restrictive program and only seems to work if your plans are set in stone and nothing ever changes. Sometimes it's probably worth the extra $5 to get in with a direct relationship with the airline so that any changes can be dealt within a different manner.
PricelineNot4U on 08/13/2010:
jktshff1 - Stuff does happen, but Priceline does have control over how they handle those situations. To make zero effort to accommodate our original agreement, and leave me hanging with no concern is poor customer service.
olie - I already did the footwork and found a low price which I paid for months ago. Basically they sold me something that doesn't exist, and I feel that the only right thing for them to do in these instances is to seek alternate options regardless of the extra legwork. If they had done this and still were unable to find anything even with my being very flexible, that would be a much different story. In business sometimes you take the hit to keep your consumers happy and coming back - which I won't be.
Weedwhacked - They would attempt find me alternate flights with one of the many airlines they represent to maintain consumer confidence in their brand.
@Tmac1126 - I thought the same thing. It seems to me people just get used to this sort of treatment to the point its acceptable rather than forcing vendors to improve themselves. If we allow it as a group, then we deserve it I suppose.
goduke - My plans didn't change, but apparently the airlines did. I agree the extra $5 and to book direct is probably a better option. However the airline is the one who caused the wake.
Anyway just wanted to post my feelings and let it be heard that I personally feel hung out to dry because it wasn't easy money for them. Some may say this is to keep prices low, but what good are low prices when they may decide to cancel your tickets anyway? And in my case forcing me to pay more.
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Name Your Own Price
Posted by
name your rip-off
HONOLULU, HAWAII -- I've just had a horrible experience dealing with the customer service at the Priceline.com to include even the supervisor [snip]. It seems as though they have a "script" in front of them to only respond a certain way when people call them up with a concern. With all of them (1 company rep, 2 customer service rep, and a supervisor), they had neither the compassion nor the willingness to help a customer out except to say, "I am sorry, Mr. but the policy is that you can neither change or cancel this reservation." I used this service one or twice before but this would be the last time I would ever use this service again. I was planning a business trip and I was intending to take my family along with me, my wife and 3-month-old son. Well, something happened where now, neither I or my family wasn't going to be going on this trip. I called them a day later after booking the rental car reservation only to hear them say, "I am sorry Mr. but we cannot change or cancel this reservation." A reservation is a reservation to most of "customer caring" businesses except for the Priceline.com. I found out how people are frustrated with their service only after I had to deal with it myself. 85% of 262 people rated their service as poor.
Now, that says something about the quality of their service in this "people business." The phrase "Name Your Own Price" will have a bitter taste in my mouth for some time. Way to go...Priceline.com. You have just lost another customer dissatisfied with your service.
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Anonymous on 04/17/2009:
So you're mad cause they won't bend the rules for you?
Ben There on 04/17/2009:
Why did you buy a nonrefundable product that does not allow changes if there was a chance something would have changed? They are very upfront that you can not change your booking if you do the name your own price thing... What did you think that meant?
Anonymous on 04/17/2009:
It is not now, nor has it ever been a secret that all their sales are final. No exceptions. Was the few dollars you thought you were saving really worth it?
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I Was Deceived By Priceline And Now They Won't Answer My Calls
Posted by
LOS ANGELES, CALIFORNIA -- I recently went to name your own price for hotels on Priceline.com. I was looking for a hotel in cabo san lucas. It first asks me what area I want and then it asks me what level of stars do I want for my hotel. It was a last minute vacation for me and knowing that the economy has been terrible, I thought perhaps I could get a top notch hotel for a bargain price. I chose 3 and half stars,4 stars or 5 stars, knowing fully that I would most likely be turned down because of my low offer. What I didn't expect is that they accepted my offer. There is one problem, they gave me a 3 star hotel. I never chose the option for a 3 star hotel but Priceline seemed not to care how many stars I was comfortable with. I tried to call them on the matter with no luck. They transfer their phone calls to the phillipines, with trouble understanding them and their protocol answers, they told me there was nothing they could do. Then I wrote one of the executives, his name is [snip]. He wrote this statement to me:
"We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Executive Offices"
He never answered my question and my problem of how could they give me a 3 star hotel when I didn't choose the option for a 3 star hotel. They could have easily given me a 1 star hotel at this point, it just didn't matter. It was unfair and completely ruined my entire trip. I felt that my hard earned money was thrown down the drain. I would have never named my own price if I knew Priceline was going to ignore the option that I had chosen. I did try and go to the hotel, very disappointed. No beach, broken Jacuzzi and endless noise. I went and spent my time on a couch at a friends resort. Thank you Priceline.
If anyone has an idea of what to do next, please help a fellow consumer from being screwed by another big corporation. Thank you
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Hugh_Jorgen on 12/17/2008:
Where did you determine this to be a 3 star hotel? I think their rating system is unique to them. It might have been a 3.5 or 4 star in their world.
rogerheart69 on 01/02/2009:
If they gave you a 3 star hotel by their rating system it was only because you agreed to a 3 star hotel, maybe by mistake. This would explain it. They will not downgrade you as that violates their contract with you. They fix all errors made by them. If you see it rated as a 3 star on other sites, you might be out of luck. Their rating system is unique only to them and does not go by other standards although it is usually tougher then like AAA.
missmad on 01/30/2009:
I totally get what you are saying. I too named my own price for a hotel. I was following their instructions and because I wasn't looking at the map and concentrated on the boxes, I was put out a good distance from downtown. Did you get a rude message from a Gordon guy defending Priceline?
rogerheart69 on 01/31/2009:
Missmad just explained why she messed up....She didn't look at the map. If she would have she wouldn't have had a problem. It is a AREA people. AREA is not a specific address. Think about it.
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Car Rental - Name Your Own Price
Posted by
I have used Priceline on several occasions. Until this year, had not had any issues. I am planning a trip to Orlando and wanted to use the name your own price with car rentals. It worked last year. Priceline has now changed this portion of the website and it tells you that you are not bidding enough. So you are naming your own price anymore, you are naming the price that Priceline tells you.
In the past I had gotten great car rental pricing. Not so , this go around. I have had to go up 7 dollars and still the bids not accepted. Not only that, they no longer let you change your bid. You have to wait 24 hours in between bids. Like I have weeks to keep going on line. I am going to go to a different site because it has gotten ridiculous.
Don't believe the commercials that say 30% discount on car rentals. Or the stats on their web page that tell you the lowest car rental rates accepted in the area you are traveling to.
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Amenities Are Not Guaranteed
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NORWALK, CONNECTICUT -- Be sure to read screens and offerings carefully. Amenities are not guaranteed when using 'Name you own price' tool. Free breakfast and free internet on one screen may not be shown in the next, what they refer to as contract. Contacted customer service. I offered to take a different location. Reservation can NOT be changed or canceled. Escalated to customer relations. Same outcome after one hour of waiting on hold. They offered mailing address to file complaint. What you see is not what you get. Beware.
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onlooker on 03/24/2013:
this is a good warning....but what you saw ...had you read the final screens may have been what you got.
It bears repeating again - don't click don't sign until you have checked everything out again
Old Timer on 03/24/2013:
Unless you're ready and can afford to lose your money, stay far away from all these 3rd party travel sites.
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This Pack Is a Scam!
Posted by
This company has the "WORST" customer service I have ever seen. It sounds like they are reading off of que cards. They can't guarantee anything and the hotel even said "they hate" third party companies and Priceline is the worst. Don't even think I will show up for my reservation as I am not sure what I will get. There goes my money down the drain.
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Ben There on 04/30/2012:
I have saved tons of money using Priceline, but if you need exact amenities or location it is best to not use any opaque booking site. It is also important to read the terms and conditions no matter how you book as you can get nonrefundable/no change rates from everyone including the hotels themselves.
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Blue and White Crusader Superhero Costume (ref: 75441)
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Our Blue and White Crusader Superhero Costume has the power to turn the ordinary into the extra-ordinary! Unleash your inner superhero with this combination of suit, pants, cape and accessories. This unique outfit allows great scope to create your own superhero character.
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Never Again!
Posted by
GOODYEAR, ARIZONA -- So, we went to Red Lobster tonight, at 15311 W. McDowell Road, in Goodyear, Arizona. We have gone to this place since they opened, and really have always had a great time, until this year. We usually go about every two months, and have been there twice before this with crappy service. Now, we had a terrible time. We will never return to that restaurant. This was the final time we get poor service in a Red Lobster. Well, where to begin.
Letâs seeâ¦.I guess the first hint of how our dining experience was to go would have been the Hostess. My wife, 8 year old son, and I walked in, with no one in the waiting area, and straight in to the Hostess stand. She says to us âoh, 2 of you?â Really? The Hostess either canât count or chose to ignore our son. So, on to the table. The person seating us was very pleasant. I am sorry I did not get his name. He was very cordial, and made us feel at ease immediately. He sat us, and said that our waitress will be with us shortly. Well, shortly turned into about 8 minutes just for our waitress to come and take our drink order. Then, a slight wait for the drinks, followed by the biscuits. OK, so maybe this will not turn out so badâ¦..oops, spoke too soon.
After taking our appetizer order, the waitress came back to take our entrée order. We told her we prefer to wait until getting our appetizer, and she seemed puzzled. OK. So, we sit, and waitâ¦and waitâ¦and waitâ¦I see 2 other tables around us get seated, get drinks, get appetizers, and still we wait. Oh, here comes the assistant manager, to re-fill our drinks. Great. Now, we wait. And wait. So, here comes our seafood nachos. Hooray! Except.....they were kind ofâ¦.sparse. The shrimp and cheese sauce was sparingly applied, to say the least. Oh, well, it is a busy Saturday night, so we can make some allowances. So, letâs dig in. Um, what is this? Some of the nachos are kind ofâ¦.soggy. Like the chips sat at the bottom soaking up grease. Definitely not a good thing. OK, let that sit, and we can eat the other chips. OK, not bad, considering. Well, letâs see how the entrées are. Once we order. Hmmm, where is the waitress? No, not over there. Well, letâs wait. For 10 more minutes. Really? Now she takes our order? Must be really busy tonightâ¦butâ¦I keep seeing people seated around us and getting faster service. Starting to get a little upset now.
OK, we order our food. And waitâ¦.for over 20 minutes now. So, where are our salads? Hmmmâ¦â¦no, thatâs not themâ¦â¦after 10 more minutes here they are. Now, one of the things that used to bother me at Red Lobster was that the Caesar salad was served so cold I had to warm my hands after eating it. Not this one! Oh, no, this salad was at room temperature, for sure. So how long does it take for a salad to get that warm? So, now we are 48 minutes into dinner, and we have been served some crunchy biscuits, and some crappy nachos, and warm salads. OK, so where are the entrées? Well, about 10 minutes more, and here comes the entrees. Being brought by a different waitress. What? OK, so she starts by handing out my sonâs plate, and remarking how she wondered about his because she didnât see him behind my wife. Not exactly a good comment, but whatever. I do notice as his plate is handed over that the fries seem a little off. Kind of like they had sat for a while. So, she starts handing me my plate, which should have been a combo of steak, shrimp, and salmon. But, there are crab legs on the plate. I tell the waitress this is not my order, and she asks if I am sure. What the ()^&$! Yes, I am sure I didn't order crab. So, she looks at my wifeâs plate, which also has crab on it, which she didn't order. So, the waitress takes the plates away, and to the next table to ask them if it is theirs. And back to the kitchen. And we waitâ¦.now we have had enough. We waited for about 5 more minutes, and finally flagged down the assistant manager. We tell her that we need to have the entrée orders canceled, and the check for the app, drinks, and my sonâs meal. She said she will take care of it. And starts to leave. But now, here comesâ¦.surprise!...our waitress, along with the other waitress, with the same meals. They explain that the crab was added by the kitchen, and that we can keep it and not be charged for it. Why, we donât know. But we told all three of them that we didn't want it, and they asked several times if we wanted them. Finally, we said yes, but when they put the plates in front of us, I noticed that the butter was already congealing in the bowl. So I touched all the food, and it was all room temperature. My wife did the same for her food, with the same results. Actually, her crab was stone cold in the center. Like just nuked for too little time cold.
So, we sat again, until the manager, Tyler R, came over. He seemed to be wanting to help, but would not listen to anything we said. He kept interrupting us with his version of what we were trying to say. Not acceptable. But, he tried. Told us he would comp our meal. OK. Not what we wanted. We asked several times for the check, but they would not listen. OK, fine. Then, here comes Tyler, with an envelope with what he said were gift cards, to see if he could get our business back. Well, thanks, we will consider it. But, seeing as this is the third time in a row we have had crappy service here, I donât think we will be back. Ever. And, as further insult, when we get into the car, my wife opens up the envelope and finds a $25 gift card. Great. So someone can get, what, a smaller entrée and a drink? Please. This place has gone downhill the entire year, and we are tired of giving them chances. Never again.
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Poor Quality Food
Posted by
There is a reason when people talk about Red Lobster they say "I had a craving for cheddar biscuits" or "Endless Shrimp is going on" and that is because nothing else is particularly remarkable. I've visited many of the Red Lobster locations in northern Georgia and Alabama and none really stick out from the others for good or bad reasons.
The staff is quite normal for a chain with about equal chances of getting a good waitress or one that hates her job/pay. This does mean though your food is just as likely to be prepared by a high school student as it is by someone that knows how to cook. The only thing notable is during their Endless Shrimp promotion it is even printed on the menu that you cannot pre-order more than one shrimp "refill" and you have to allow normal meal prep time to be served. Unless your waitress is great, in which case she deserves a nice tip, you are likely going to go through about an hour of eating 5 pieces of shrimp and waiting 10 minutes for 5 more pieces of shrimp.
The problem is their quality. Obviously being a chain most of their food comes in prepared and frozen. This wouldn't be too much of a problem except the quality of this frozen seafood is around the same as you can pick up from a bag in a Wal-mart freezer section. This old seafood coupled with the general lack of actual cooking means that sensitive lobster usually turn out rubbery, and anything fried is devoid of any moisture or texture. This is often overlooked by visitors because the seafood experience in this region is generally limited to Captain D's.
The pricing and portion sizes reflect this almost arrogance at being the defacto "fancy" seafood in the area. Meals range from between 13.50 and 28.50 at dinner. The only chains in this region that price higher are some steakhouses. Taste does not justify the charge as I discussed and neither does portion size. One example is the Admiral's Feast. This is typically priced at ~19 and comes with breaded shrimp, scallops, clam strips, and 2 fillet of haddock all fried. The fillets are the size typical of fast-food fish. The scallops are the size of popcorn chicken bites which pale in comparison in size and taste to the scallops served at most Chinese buffets. The clam strips barely fill the palm of my hand and usually suffer the most from overcooking. You typically get between 4-5 pieces of shrimp which would be adequate if the other portions were better. The main issue when ordering that meal is it is still served on a feast-sized platter which at one time would have been full of seafood now just serves to show you half an empty plate and leaves you wondering where the other half of your almost 20 dollar dinner went. I've tried all the "feasts" and all suffer from this downsizing. I was specifically irritated when an Ultimate Feast (at a 29 price tag) left me hungry because of the kid-size lobster tail and crab leg portions, and all of this after I was charged $3 for a substitution in what shrimp came with it even though I was substituting in a cheaper side of shrimp.
I cannot leave in a full complaint though. The locations have all been very clean and tables were spaced out nicely and gave good seating room. The non-seafood plates are actually of great quality. My wife specifically loves the Cajun Chicken Alfredo which in stark contrast to the seafood on the menu is not only one of their cheapest dinners but is served in very generous portions she can never finish. If their entire menu reflected this dish I probably wouldn't be writing this complaint.
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Anonymous on 12/15/2010:
OK, you keep on believing those are scallops they serve at the Chinese buffet.
Yeah, RL can keep their seafood, I'd prefer to eat somewhere else.
Good review.
Anonymous on 12/15/2010:
Good review. RL is decent enough for a chain seafood joint, and they must be doing something right because the parking lots are always full. Their seafood really can't compare to fresh from the market seafood though, but then again, if they served that, their prices would be double/triple what they are.
The best place I ever ate was at Mo's in Newport, Or...the clams in the clam chowder are brought in on the hour fresh of the boats. A bowl costs around $12 bucks and it's worth every penny.
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Lobsterfest. I Took The Bait And Tried Them Again
Posted by
After my past two visits I was not anxious to return. This is a Darden chain joint that does try but always seems to come up short. Guess I got weak after seeing those unending Lobsterfest commercials. I had a $50.00 dollar gift card from my C. C. points plus a 50% off coupon on the second dinner that they sent me. So basically the dinner was free.
We arrived on a Friday night at 6:30 pm and they were packed. We were told 45 minutes to one hour wait time. They hand you the little pager alerting you when your table is ready. We were seated in 30 minutes. Considering how busy they were the wait time was decent and we were in no rush.
Fast forward. I ordered the stuffed seafood mushrooms for $8.95 which was quite good. Then the house salad with Cesar dressing & garlic bread was decent.
We both ordered the Lobster Lovers Dream for $30.00 each. This consisted of a rock tail plus a second tail that was smaller and more tender. The dinner also included linguini with shrimp in an Alfredo sauce. This could have been hotter. Two vegetables are also included.
Conclusion: Red Lobster on a busy night basically got this dinner right. The food was good for this inconsistent chain joint. We'll probably wait until the next Lobsterfest before we return. Google them for some good coupons if you want a decent dinner.
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onlooker on 03/30/2013:
nice to see that there are dinners that go well there.
trmn8r on 03/30/2013:
Mmm. This makes my mouth water for Maine Lobster.
Good review. I won't be caving to go to RL in my lifetime, but it is real hard to argue with free. Thanks for sharing.
BigAl on 03/31/2013:
trmn8er> Food poisoning is one good argument.
Buddy01 on 03/31/2013:
I got a chuckle out of your title since you reviewed a seafood restaurant.
Alain on 03/31/2013:
Enjoyable, informative and fair!
ulysee clayton on 03/28/2014:
Went to Red Lobster today 3/27/14 wife took me there to celebrate my birthday. she advised them it was my birthday they did not do the traditional birthday song or furnish me a dessert. I have been there on several occasional and it was done for other people. Would like to know how it is established who gets it and who doesn't, or has policy been discontinued.
caroldenny on 04/27/2014:
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Terrible Service
Posted by
DANVILLE, ILLINOIS -- Slow service. After being seated, waited for 15 minutes before we seen our waitress. Then she shows up acting like she didn't want to be there. She took our drink order and 15 minutes later we finally got them. She then started to walk off. So before she walked off I said we are ready to order. Then after we ordered we waited another 15 minutes for the salad and a half hour for food. Food came out wrong and all of us were minus our baked potato. She said it would be right out. Nope. Once the order was finally corrected we managed to eat the entire meal without the potato. So we continued to set there not seeing any sign of our waitress. Finally she comes out and says the potato is just about done. 10 min later she comes and says the same thing. So we just asked for our $130 bill, paid and left. This place is horrible. Never go there and I will never go back!
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trmn8r on 02/10/2013:
The $130 bill is hard to put in perspective without knowing how many patrons were in your party.
Personally, I was last in Red Lobster around 1990, and I will never be returning. Good call!
ok4now on 02/11/2013:
This Darden chain joint, along with the Olive Garden, is approaching a new low. They used to be two of my favorite restaurants. I refuse to return to either one now. They increased the prices, the portions are much smaller and customer service is lacking. Vote with your wallet and go where your business is appreciated.
JAKFK on 02/11/2013:
Customer service is everything. Often times, the staff cannot be held accountable for the quality or quantity of food served. That is usually above their pay grade. They are instructed to serve the food a particular way, and in specific portions. The customer service and attitude is where I usually like to hold each individual franchise accountable.
I can excuse small portions, prep methods, etc...but what I cannot excuse is lousy customer service and poor attitudes. I hope at the very least that the OP was able to get the potatoes deducted from the final bill.
d meadows on 11/25/2013:
You're waitress didn't prevent you from getting "set" sooner.I'm guessing that you are the type who order frozen drinks which guess what- she has to wait in line for while the bartender ignores her guest's drinks while trying to make his bar guest's drinks 1st. She then probably goes to get your salad where a manager makes her stop mani g salads and forces the policy of "hot food 1st". Which means she has to make you wait while some other server is lagging behind in walking out their own food. She probably knew that the potatoes were mission g but was forced to walk the food incomplete while the kitchen microwaved some new bakes. All of this is not a server having attitude nor is it her fault.
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Mother's Day Nightmare! Horrible Food! Mic Was Working the Kitchen tonight...
Posted by
Pia Pi
DUBLIN, OHIO -- My daughter and her husband took me out for Mother's Day dinner. I chose Red Lobster in Columbus, Ohio the Sawmill Road location. We went in around 8:30 pm. The Hostess attempted to seat us in a booth that was in a corner all by itself next to being seated in a closet... There was clearly other seating available. I had to ask for a table out with the other people in the dining area. We ordered an appetizer lobster, crab and seafood stuffed mushrooms. My son-in-law ordered the NY Strip and Rock Lobster Tail, my daughter ordered the specialty Atlantic Salmon with asparagus instead of broccoli, I ordered a specialty dinner as well lobster tail, crab legs, garlic shrimp scampi with bake potato.
The appetizer was a total disappointment, a rip off. When our salads were served they were a mere small handful of lettuce with two very thin slices of roman tomatoes, a small piece of onion and I got one crouton with dressing. Another disappointment. Steak was awful son-in-law said it was at the top of his list as worse steak ever, lobster tail was rubbery and tough, my crab legs were dry my baked potato looked sorry. My daughter's salmon was thin & tough not flaky and moist as should have been. Her asparagus was over cooked. The lobster tails, crab legs and salmon I feel were reheated in a microwave?
If they want to charge the prices we paid they need to serve food worthy of their price. I have seen the lobster tails they served us at our local grocery stores for a few dollars in their frozen food case. I think it got later and they just used up what was on hand rather than waste what was lying around their kitchen... I would not recommend them. A very sad experience...When we were ready to leave our waitress did not come back for a full twenty minutes.. I missed my movie...
Had a manager stopped by to ask about our food I could have given an ear full, I would have told him to pull up a chair and sample a few bites.. I have no problem paying their price but I would like to leave thinking how good my meal was and planning on my next visit. Not leave knowing I could have prepared this meal so much better at a fraction of the cost...
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whythelongfaces on 05/14/2012:
Going out to eat at peak time on a holiday is a sure fire way to be disappointed. Not only if there really is a problem, but your expectations are much higher than normal. A small handful of salad is all they ever give, and a few pieces of roma and onion are normal as well. Croutons are bread. How many do you need?
As for the rest of the meal, agreed it should have been better. But again, going on a busy holiday when they are fixing food fast to cover the crowd to avoid the complaining people do when they actually have to wait, is going to cause some issues. You were unhappy, I am sure others were not.
trmn8r on 05/14/2012:
"I think it got later and they just used up what was on hand rather than waste what was lying around their kitchen."
I don't agree. The slop you were served I believe is standard at Red Lobster. Have you eaten there before? I was last at one around 1990, and it wasn't much different than you describe.
Darrell27 on 05/14/2012:
I wonder how they even manage to stay in business. I can honestly say my wife and I have never had a good experience eating at any of their restaurants. I got food poisoning after eating at a Red Lobster in Jonesboro, GA back in 1977. This sent me to the hospital and have never forgotten the response from them. My wife and I have tried eating at a few locations since then, but them have no idea how to cook seafood. It's been 10 years since our last Red Lobster visit and we will never go back.
CowboyFan on 05/14/2012:
Red Lobster started in Orlando, and I would never eat there. With as many good seafood restaurants, it never pays to go to a chain store like Red Lobsters. My impression is that it serves fried seafood--cheap.
I think Red Lobster does better with breaded seafood, then seafood without. Ordering there without the breading, reveals the low quality of the seafood actually used by them.
whythelongfaces on 05/14/2012:
I love RL. Their shrimp scampi is awesome in my opinion.
ok4now on 05/15/2012:
You never ever want to go out for dinner on Mother's Day. It is the busiest day of the year for any restaurant. The lines are long, the wait staff & kitchen is overwhelmed and you will receive bad service and food. Some of the customers, who never go out for dinner any other time of the year, now have a guilt trip and take Mom out for dinner. They neglect her the other 364 days, so this one dinner now compensates for this. Plezzze! Better to stay home on this day and cook a nice dinner that Mom will appreciate.
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Very Disappointed
Posted by
CHICO, CALIFORNIA -- I am a regular at the Red Lobster in Chico at least two to three times a month I go for dinner. Tonight was the worst service I have ever been given I sat in the bar area to try something new the bar tender not only was very unprofessional but did not seem to care about the language she used. I asked to have the football game turned up but was told she wasn't allowed which was funny cause her language and voice that carried seemed to be allowed I was very put off. Things only got worse when my appetizer was brought out cold and under cooked. But to make things even worse I never received my full meal my snow crab legs never made it to the table. At the end of my visit I took my concerns to management who seemed less than interested and never offered a single apology just said simply I will talk to her then I realized the bar tender was also a manager. Wow how disappointing and to think I was spending three to four hundred dollars a month at a place where I was treated so lousy. Well never again.
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Anonymous on 10/23/2011:
If you received satisfactory service in the other section of the restaurant all the previous visits, then you might want to skip the bar scene and return to something more familiar and comfortable.
very disappointed on 02/17/2012:
My last visit to this particular Red Lobster was very disappointing. First my drinks were spilled all over us. Then when the food finally got there it was less portioned, a hair on my fried shrimp, unexcussable attitude afterwards. So my dining out will not be at the Red Lobster at Wolfchase galleria in Cordova, Tn.
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Poor Service
Posted on
Our waiter Jonathon promised us VIP service but we would have settled for not being forgotten. After bringing us our drinks and biscuits we were ignored for 22 minutes until our food was served. We actually expected salads and drink refills before that and his attitude at having forgotten us was very nonchalant. My Walt's shrimp was over-cooked. My son had ordered a baked potato but got rice and broccoli instead. When we pointed that out to Jonathon he chose to argue with us that they had no potatoes and he couldn't have gotten potatoes AND rice and broccoli. However my son should have been told about the potato and been given a choice of alternate sides. So we never got our salads, my shrimp went uneaten, my son's rice and brocolli wasn't touched and we had to ask for the bill to be adjusted!?! They did comp my son's meal but the manager never came to our table to apologize and avoided us at the door! Ten years ago we had a bad service experience here - and now this. We won't be back to this location EVER! (The Lake Worth Red Lobster always has great service)
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Alain on 09/24/2011:
Go to
and let them know this location let you down.
trmn8r on 09/24/2011:
Your server actually had the gumption to tell you he was going to give you VIP service? They must have told him to say that.
And then he let you down. Sounds like what I would expect at Red Lobster.
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Great service and great food!
Posted by
I just wanted to comment on my family's experience at RL tonight. Scott was our server and he was very nice and cordial throughout our entire meal. He brought very fresh Cheddar Bay biscuits which were steaming at the table. He refilled the drinks before we even requested or before they were even low. He also made sure we were satisfied several times. I could definitely tell that he cared about customer service. He asked, when we sat down, if anyone was celebrating a birthday tonight (me) and then he and two other servers sang to me before we paid for our check. I have never been disappointed at this Red Lobster. If it wasn't as high priced, we would eat there more often, but we save it for special occasions. Scott made this evening extra enjoyable. Thanks, Scott!
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Alain on 07/27/2011:
It's nice to hear they (and Scott, particularly) made your birthday dinner a success. Good review and a very good example of customer service making a difference!
Venice09 on 07/27/2011:
It's nice to see a good review for Red Lobster. You really had a great birthday!
Churro on 07/27/2011:
Man, you had me at cheddar bay biscuits. I could dig into one right now I'll tell ya what. Kudos to RL for treating you like a queen on your birthday.
Good Review!
Anonymous on 07/27/2011:
Glad to hear you had a great bday MissL!
Anonymous on 07/27/2011:
Great review! and Happy birthday missleopard. Lobster is one my favorites.
Anonymous on 07/27/2011:
Consider passing your comment on to the management and corporate, Scott would appreciate it I'm sure.
Skye on 07/27/2011:
Nice review! Glad you had a good meal, great server and an all around good experience.
Thanks for sharing!
MissLeopard83 on 07/27/2011:
ript, I actually sent it in through the corporate website after posting it here. He deserves a raise or at least a pat on the back. :)
MissLeopard83 on 07/27/2011:
Thanks everyone for your nice comments. :)
GERGHOOVER on 09/22/2013:
My husband and I had truly a wonderful experience last night at the Red Lobster in Blaine, MN. due to our waitress Emma. She had a sweet smile and manners to go with it.
She deserves a pat on the back.
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Horrible Food and Horrible Seating
Posted by
GRAND FORKS, NORTH DAKOTA -- Pasta was extremely oily. Order side of crab- NO WAY it was 1/2 pound- served cold and contained hardly any meat, smallest "crab leg" I have ever been served or purchased at any location. My boyfriend had the walleye which he said was the worst walleye he had ever had there- soggy and very disappointing. Contemplated asking for our money back but with the screaming baby kicking the back of my booth and the two groups of 10+ sitting 2 inches from our booth-kids running around the tables taking pictures, we wanted out. Had card out 2 minutes after food was received, wanting to leave, boxed 98% of food to go which later was disposed of.. Seat/host and Manager seemed to have better things to do then sit us before our waiter arrived- Host talked so fast we couldn't understand him and left before we could ask any questions. I am 23- it was not my lack of hearing ability.
Server was fantastic and clean cut- tipped 18%-waited for bread and drinks 8.50 lobsterita- think they forgot the liquor- I have been a bartender/waitress for 5 years-it wasn't busy-there was a general feeling that no one wanted to be at work that day, maybe gossip was more important to the manager, it was like a high school. When we walked in it was like- sigh* how many? Will never return to this Red Lobster -very angry at the 63$ I spent on one of the worst food experiences at Red Lobster, was loyal customers for many years with tabs always over 50-100$. From MN. I moved to ND three years ago and have found the experience at this restaurant to decline every visit.
This will be our last time at this establishment and now discourage all our friends and family from dinning at Red Lobster. I am being harsh but I am being honest. I'm still very angry. Want reimbursement of some kind. Never have contacted an establishment with a complaint like this. What a waste of money.
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raven2010 on 09/22/2010:
90% of the time, I handle issues like this at the point of sale. That said, I can see where the OP, and some others just don't. A lot of folks never say a word, they just vote with their feet.
Sounds like the OP had enough nonsense that day and decided to leave. I strongly feel should would be better off to speak up on the spot and I know I would not have paid for food as icky as she describes.
That said, there is no rule saying you have to speak up on the spot or your claim isn't valid. Its just harder to prove is all.
MRM on 09/22/2010:
Thank you, KittenMittons, for sharing with your readers about your dismal service at Red Lobster.
ok4now on 09/23/2010:
This is a common complaint because you are going to a chain restaurant mostly owned by Darden Restaurants. They are the world's largest with 1800 restaurants employing 180,000 people and serve over 400 million meals a year. This includes the Red Lobster, Olive Garden, Longhorn Steakhouse, Capital Grill, Bahama Breeze and Seasons 32. While upon occasion I have had a good dining experience with them overall it's only been fair. The management is poor and most of the employees are kids who don't care. The food quality is not consistent. I prefer a local establishment run by the owner who makes sure his customers are well treated with quality food & service.
getoverit on 09/25/2010:
I'm a little curious as to why the OP tipped nicely when being served such crud. I know that a server isn't directly responsible for how the food is cooked but, AFAIK, a good server does not serve anything that is sub-standard. And, if your drinks were not brought to you, who's fault was that? I hate to say it but, if I had had that experience, I would not be tipping at all, much less 18%.
KittenMittons, you said you are a bartender/waitress yourself. This might sound pretty harsh to you, but I look at it this way: I haven't been to Red Lobster a lot lately but it's probably the kind of place where one person takes your order and then other servers come around with the drinks, the food items, etc. I always thought they usually pooled tips at places like that. So, whatever I tip is based on the whole experience. If one person is doing a good job and the rest of the team isn't holding up their end, that's not my problem.
ok4now: Thanks for the info on Darden Restaurants, I've heard of them and wasn't really sure which brands were theirs. Of those you mentioned, Red Lobster and Olive Garden are the only ones I'm really familiar with. I've noticed with both of those chains that some locations seemed like nice, well-run places, with decent grub for the money while others were a disaster. That seems to be what this post is describing.
I kind of shy away from Red Lobster because there's something uniquely disgusting about bad seafood. I can deal with an overcooked steak or pasta that isn't al dente. But going to Red Lobster is obviously a gamble and kind of gross if you find a loser.
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Class And Wealth Discrimination At "Red Lobster"
Posted by
working guy
WESTLAND, MICHIGAN -- I noticed when I lived in an upper middle class area, the food, quantity, and portions seemed radically different from the local restaurant that is near me, in a middle class/lower middle class neighborhood. The only real difference is the price...it is the same at both. Those who can pay suffer no shortage of meat in their soups, etc whereas those locations near lower income neighborhoods where most of us have below 40 and 30 have crash landed upon now have to scrape the bottom for the few tiny pieces of food that may or more likely, are not left on our trays. There is class discrimination, which translates into racial discrimination in the less wealthy areas where these stale seafood rip off scams known as "Red lobster" are located.
I am white, with some Native American. I notice a RADICAL DIFFERENCE between the establishments where I grew up vs the more integrated RL restaurants where I am located now.
All persons of color, myself included as a member of the Objibway nation, boycott the swine at Red Lobster.
I just went to the location off of Wayne road in Westland MI, against my better judgment but based on my wife's desire to have some seafood.
Based upon my previous observations that the price was always going up while the proportions of seafood were disappearing as you got bigger and bigger plates of foods with spinach, rice, and other "delicatessen's" into a never ending attempt to fool you into thinking you were getting a belly full of delectable seafood when in reality you were getting more biscuits, cole slaw, and other weeds more suited to a rabbit or a homeless person than a plate full of 20 bucks worth of seafood.
Tonight, despite my better judgment based on the sleight of hand that pigs like "Red lobster' have been perpetrating, I decided to take my wife out for xmas. The waiter was fine, I could tell they were running him like a dog, so I still gave him a good tip.
We ordered our favorite, the Ultimate feast. Like other times through the years when I have been there, they bring me the wrong plate, the wrong drink, etc....
Rather than get the poor waiter/waitress in trouble, I just took the errors and poor service and gave the waiter/waitress a generous tip.
Tonight, I ordered the "ultimate feast". All was luke warm except the crab legs, which I was told was coming.
When they did arrive, they were ICE COLD. Like a Popsicle stick, I felt the stale crab legs cystals melt against my tongue. My tongue felt like it was stuck to a block of frozen ice.
When I complained at the Red lobster off Wayne road in Westland, the manager told me that they "make mistakes" and acted like I was doing something wrong!!!!
I paid more than most make for a day's salary with a minimal expectation of semi warm seafood, and she cannot manage the place she is supposed to run, and accuses ME of being in the wrong for complaining. Imagine that.....and I have never complained before, despite them misplacing my order, having little food on the plate, or waiting for hours to get waited on.
Never go to the Red Lobster on Wayne road in Westland Michigan. I have been polite while the idiots there have given me a chunk of dog food for coming in late and asking for the 'surf and surf" because I come in at the last minute.
Now the latest...they send me seafood that I practically chip my teeth on, after waiting forever, and this pig of a unit manager has the audacity to stick her ugly face in mine and try to explain that people make mistakes and that I hav4=e no right to complain, etc.
So all of you know, the Red Lobster sucks and you will be paying more and more for less and less seafood, stale seafood at that. Expect dimwitted managers like the pig I encountered to drive away long standing customers lie myself with her crappy assed "you are not a customer here because you dare to expect a decent well cooked meal' for close to a hundred bucks.
Seeing most of the world's seafood is basically unfit for present human consumption based on the contaminants and toxics and carcinogens that are present in our food, especially stale seafood like the poisons offered at for profit fast food poisoners like the soon to be defunct Red Lobster, as the world's marine life is expected to become extinct in some 50 years, the time is long long overdue to "just say no" to these ignorant, arrogant fast food places and the stale toxic products that they peddle.
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Ponie on 12/21/2008:
Might be better if you eat at home from now on.
Ben There on 12/21/2008:
Wow, it has been awhile since I have been to a Red Lobster... Does it really cost almost $100 for two people to eat at Red Lobster? Was that with booze?
Starlord on 12/21/2008:
I ate at one Red Lobster in my life, and that was in Little Rock, AR. It would not surprise me to see a tab of over $100 for two people, as for what little I ate ate the RL was thirt some odd dollars. I was attending a school for hypnotherapists, and we all went to the RL to eat one night. I was embarrassed to find that I could not eat as well as the other students, as my funds were not as readily available to me, so I had to pinch pennies until Lincoln screamed in pain. The food was not that good as I remember, and certainly not worth what they were charging for it.
Anonymous on 12/21/2008:
The last time I ate there, four years ago, with drinks, the bill came to $70. It was the drinks that ran the bill up, but my date's dinner was over $20, if I recall.
woodsk1 on 12/21/2008:
If you want seafood, go to a good place, not RL..
sabletaz on 12/21/2008:
I guess I'm pretty lucky, I live in Maine where you can get fresh seafood at reasonable prices all year long.....
madconsumer on 12/21/2008:
okay ....
TGT101 on 12/21/2008:
I thought I remember some study being done on a subject similar to this. It is more costly to do business in lower-class neighborhoods than upper-class so the food is more expensive in the lower.
Principissa on 12/21/2008:
The only good thing I've eaten at RL is those biscuits. The seafood is horrible and the prices are outrageous.
Nohandle on 12/21/2008:
It's been many years since I ate at a Red Lobster but I agree the food is overpriced for the quality. You might as well go to your local grocery and pick something from the freezer section. I do recall on that last visit I ordered stuffed mushrooms as an appetizer and they were still frozen in the middle.
old fart on 12/21/2008:
How did the poster take a review of Red Lobster and turn it into a racial screed...
I agree that bad food is bad food, but to equate that to to some sort of deliberate racial insult is absurd...
We are not just the tiniest bit paranoid, are we???
Anonymous on 12/21/2008:
I only go for the biscuits
DigitalCommando on 12/21/2008:
Yeah OF, the DNA sniffers at the door determines level of 'whiteness' and sends a radio signal back to the soup machine to reduce meat output if a non-white enters.
dimplepie on 12/21/2008:
DC, that's the most logical, fantastic response yet, LOL!!!
Anonymous on 12/21/2008:
You're a member of a nation that you can't even spell correctly?
I'll vote this review 'bogus crap'.
Anonymous on 12/21/2008:
Is that a new feature too, C2O? Is it next to the fraudulent report button? lol
Anonymous on 12/21/2008:
LOL John! I figured that with my limited voting rights I could just enforce my own unique system.
Anonymous on 12/21/2008:
Go Cowboys! LOL
Anonymous on 12/21/2008:
Cowboys? Where? Oh, JC is TEASING me again! LOL
Sorry everyone...just messing around. :)
Anonymous on 12/21/2008:
Ben There on 12/21/2008:
I know lots of high end restaurants make more money off of booze than food, so you can be a lot more liberal with your serving sizes. I doubt that cheaper restaurants or those in less wealthy areas have high dollar amount booze sales, so they can't give as much food for the same price.
Anonymous on 12/21/2008:
Ben There do you think this is really true? It's very interesting if it is. Once it thaws out here, I think I'm going to test this theory..
old fart on 12/21/2008:
C2O... good catch.. this guy is a member of the "OBJIBWAY" tribe...? LOL
Ben There on 12/21/2008:
I was recently on the road to a city that will remain nameless, and a coworker and I went to the Olive Garden because - sadly - that was "the best restaurant in town" according to the staff at our hotel. I ordered a $40 bottle of wine for the table, and you would have thought I had ordered Dom Perignon... Appearantly wine by the bottle was so uncommon at this OG that the staff could only dream of the tips one gets from a high booze check. This just encouraged my and my colleagues to drink a second bottle which made them so happy they gave me a free dessert.
old fart on 12/21/2008:
Olive gardens are nothing but third rate spaghetti houses that don't come close to the real Itralian restaurants in New Joisey... just ask Principissa.. right princi..??
old fart on 12/21/2008:
Olive Gardens and Red Lobster restaurants are owned by the same corporation, Darden Restaurants... small wonder they are both crap operations...
Anonymous on 12/21/2008:
I didn't know that OF, that is interesting.
I don't know what you're talking about either, OG is da bomb - you just pour that creamy alfredo sauce on every dish and wa-la, you have a masterpiece! I mean afterall their chefs are trained in Italy..right? LOL
old fart on 12/21/2008:
Yeah.. all their chefs are trained in Rome... Rome Georgia that is...
GreatLakeDweller on 06/06/2009:
I never had a bad meal at this particular unit. "Working guy" if you don't like it you shouldn't go back. You seem like one real angry dude. Sad that you call people ugly and pigs. Sounds like you feel that no-one should eat seafood anywhere based on your closing comments. Yet you go to a Red Lobster. Very, very strange.
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Initial Setup

First, make sure you know the email address associated with your JIRA credentials. All commits pushed to the master repository are checked against these addresses, so your repository will need to be configured to use that address. The following will give you that information:

Visit the ZF Crowd install: http://framework.zend.com/crowd

Log in, if you aren't.

Find the "My Profile" link in the upper right of the page, and follow it.

The resulting page will display your profile, including the email address with which you are registered. Make a note of it.

<ac:macro ac:name="note"><ac:parameter ac:name="title">Windows Users</ac:parameter><ac:rich-text-body>

If you use Windows, and are unfamiliar with using Git or using Git on Windows, we recommend reading the illustrated guide to git on windows.
</ac:rich-text-body></ac:macro>

Setup your own public repository

Your next step is to establish a public repository from which we can pull your work into the master repository. You have two options: use github or other public site, or setup/use your own repository.

Option 1: GitHub

Setup a GitHub account, if you haven't yet

Fork the ZF2 repository

Setup an ssh key for github to use (if you haven't yet), using this explanation: http://help.github.com/linux-key-setup/

Clone your fork locally and enter it (use your own GitHub username in the statement below)
<ac:macro ac:name="code"><ac:default-parameter>sh</ac:default-parameter><ac:plain-text-body><![CDATA[
% git clone firstname.lastname@example.com:<username>/zf2.git
% cd zf2

Configure git to use the email address with which you are registered in JIRA:
<ac:macro ac:name="code"><ac:default-parameter>sh</ac:default-parameter><ac:plain-text-body><![CDATA[
% git config user.email <your email address>

Add a remote to the canonical ZF repository (or GitHub mirror), so you can keep your fork up-to-date:
<ac:macro ac:name="code"><ac:default-parameter>sh</ac:default-parameter><ac:plain-text-body><![CDATA[
% git remote add zf2 git://github.com/zendframework/zf2.git
% git fetch zf2

Option 2: Personal Repository

We assume you will use gitosis or gitolite to host your own repository. If you go this route, we will assume you have the knowledge to do so, or know where to obtain it. We will not assist you in setting up such a repository.

Create a new repository
<ac:macro ac:name="code"><ac:default-parameter>sh</ac:default-parameter><ac:plain-text-body><![CDATA[
% git init

Configure git to use the email address with which you are registered in JIRA:
<ac:macro ac:name="code"><ac:default-parameter>sh</ac:default-parameter><ac:plain-text-body><![CDATA[
% git config user.email <your email address>

Add an "origin" remote pointing to your gitosis/gitolite repo:
<ac:macro ac:name="code"><ac:default-parameter>sh</ac:default-parameter><ac:plain-text-body><![CDATA[
% git remote add origin git://yourdomain/yourrepo.git

Add a remote for the ZF repository and fetch it
<ac:macro ac:name="code"><ac:default-parameter>sh</ac:default-parameter><ac:plain-text-body><![CDATA[
% git remote add zf2 git://git.zendframework.com/zf.git
% git fetch zf2

Create a new branch for the ZF repository (named "zf/master" here)
<ac:macro ac:name="code"><ac:default-parameter>sh</ac:default-parameter><ac:plain-text-body><![CDATA[
% git branch -b zf/master zf2/master

Create your master branch off the ZF branch, and push to your repository
<ac:macro ac:name="code"><ac:default-parameter>sh</ac:default-parameter><ac:plain-text-body><![CDATA[
% git branch -b master
% git push origin HEAD:master

Keeping Up-to-Date

Periodically, you should update your fork or personal repository to match the canonical ZF repository. In each of the above setups, we have added a remote to the Zend Framework repository, which allows you to do the following:

<ac:macro ac:name="code"><ac:default-parameter>sh</ac:default-parameter><ac:plain-text-body><![CDATA[
% git checkout master
% git pull zf2 master
- OPTIONALLY, to keep your remote up-to-date -
% git push origin

Working on Zend Framework

When working on Zend Framework, we recommend you do each new feature or bugfix in a new branch. This simplifies the task of code review as well as of merging your changes into the canonical repository.

A typical work flow will then consist of the following:

Create a new local branch based off your master branch.

Switch to your new local branch. (This step can be combined with the previous step with the use of `git checkout -b`.)

Do some work, commit, repeat as necessary.

Push the local branch to your remote repository.

Send a pull request.

We recommend naming your branches as follows:

"hotfix/<issue ID>" for bugfixes; e.g. "hotfix/ZF-9295"

"feature/<feature name>" for features; e.g., "feature/translate-resource-es"

The mechanics of this process are actually quite trivial. Below, we will create a branch for fixing an issue in the tracker.

<ac:macro ac:name="code"><ac:default-parameter>sh</ac:default-parameter><ac:plain-text-body><![CDATA[
% git checkout -b hotfix/ZF-9295
Switched to a new branch 'hotfix/ZF-9295'
... do some work ...
% git commit
... write your log message ...
% git push origin hotfix/ZF-9295:hotfix/ZF-9295
Counting objects: 38, done.
Delta compression using up to 2 threads.
Compression objects: 100% (18/18), done.
Writing objects: 100% (20/20), 8.19KiB, done.
Total 20 (delta 12), reused 0 (delta 0)
To ssh://email@example.com/weierophinney/zf2.git
b5583aa..4f51698 HEAD -> master

To send a pull request, you have two options.

If using GitHub, you can do the pull request from there. Navigate to your repository, select the branch you just created, and then select the "Pull Request" button in the upper right. Select the user "zendframework" as the recipient.

If using your own repository - or even if using GitHub - you can send an email indicating you have changes to pull:

Send to firstname.lastname@example.com

In your message, specify:

The URL to your repository (e.g., "git://mwop.net/zf2.git")

The branch containing the changes you want pulled (e.g., "hotfix/ZF-9295")

The nature of the changes (e.g., "implements Zend_Service_Twitter", "fixes ZF-9295", etc.)

In order to generate the pull request message automatically git-request-pull may be used.

For example, to ask to pull changes from milestones/exceptions/slideshare branch on your github fork firstname.lastname@example.com:USERNAME/zf2.git into zf2/milestones/exceptions:

<ac:macro ac:name="code"><ac:default-parameter>sh</ac:default-parameter><ac:plain-text-body><![CDATA[
% git request-pull zf2/milestones/exceptions firstname.lastname@example.com:USERNAME/zf2.git milestones/exceptions/slideshare

The above will generate message you can send to email@example.com, it has all necessary bits of information injected.

Branch Cleanup

As you might imagine, if you are a frequent contributor, you'll start to get a ton of branches both locally and on your remote.

Once you know that your changes have been accepted to the master repository, we suggest doing some cleanup of these branches.

Local branch cleanup
<ac:macro ac:name="code"><ac:default-parameter>sh</ac:default-parameter><ac:plain-text-body><![CDATA[
% git branch -d <branchname>

Remote branch removal
<ac:macro ac:name="code"><ac:default-parameter>sh</ac:default-parameter><ac:plain-text-body><![CDATA[
% git push origin :<branchname>

Feeds and Emails

RSS feeds may be found at:

https://github.com/zendframework/zf2/commits/<branch>.atom

where <branch> is a branch in the repository.

To subscribe to git email notifications, send an email to:

firstname.lastname@example.com

You will need to reply to the verification email sent to you by this list.

Should you wish to filter emails from the list, they will use the "subject" line of commit messages, preceded by "<ac:link><ri:page ri:content-title="branch" /></ac:link> ", and come from "email@example.com".

Jun 18, 2010

I recommend to name the ZF2 repository remote 'upstream' instead of 'zf2'. This is so you can keep it consistent if you are also contributing to other projects using git.

Another recommendation is for the github users, to use git://git.zendframework.com/zf.git as the remote. This since the zf2 mirror on github isn't updated as fast as updates come in on the official repository.

Oh, and for the github pull requests, who should we send the pull request to ?

Jun 18, 2010

github pull requests go to zf-devteam already. <ac:emoticon ac:name="smile" />

Jun 18, 2010

Well, if you make a github pull request the way you suggest, you get this screen:

http://images.firal.org/caps/9516c0.png

What my question is: what username should I select? I guess this is the 'zendframework' github user, but it might be a good idea to be a little more clear about this <ac:emoticon ac:name="wink" />.

Jun 18, 2010

Ah – yes – that's exactly the user. I'll update the doc.

Jun 18, 2010

I understand your reasoning for naming it "upstream". However, on my own repository, I'm attaching to both git and svn – which makes "upstream" nebulous. I went for a more explicit name in the case of these examples for this reason.

Jul 10, 2010

@Matthew and @Pieter kokx: sometime i am happy with your text. sometimes i became angry with your descriptions. For ZF 2.0 i am completely angry, many migrations will need, many changes is made, dont know documentation will again be sucked!, its a f... nightmare framework (FNF).

its very good, you rule ZF. But its very evil and bad, you dont wirte transparent (you dont care head and tail), for rest of the world? The words are not belongs to you and only to your team, its in public, world is reading your word's, they have individual teams/teams leaders.

Please be specific for ZF 2.0!:

1. Qt how to git?

2. JDeveloper how to git?

2. Netbeans how to git?

3. Eclipse how to git?

Try to make things kiss ("keep it simple stupid's").

Thanks in advance

Jul 11, 2010

Well shams, change is needed. If you don't innovate, you will be stuck in the past. And I will assure you, if we wouldn't change ZF so 'drastically' with version 2.0, we will be hailed by all other frameworks around in under two years.

This is just a very simple guide, and I agree with you that it isn't finished. Also, this is a space clearly for ZF contributors, not for 'the world'. And most ZF contributors already know a bit about git, and they know how to use google.

Writing guides for every way to use git in IDE's, simply isn't feasible at all. I know that both me and Matthew don't use IDE's (we're both vim users), so we cannot exactly describe how this all should work in <name-your-IDE>. And another thing is that if its hard with an IDE to translate git commands to how the IDE works with git, I'm quite sure that the IDE's git support is very poor.

Also note that besides ZF, most of us have a life too.

Oh, and you can edit the page too you know <ac:emoticon ac:name="wink" />.

Mar 04, 2011

shams: I missed this comment come through, evidently, so my apologies for the late reply.

I really don't understand your anger at all. I don't understand what you mean by "you dont wirte transparent (you dont care head and tail), for rest of the world" – this wiki is public, and anybody who has an account can edit it and add pages to it.

I can't tell you how to use Git on Qt, JDeveloper, Netbeans or Eclipse. However, if you can, or another contributor can, you're free to write up a page detailing the process. It makes more sense for developers who use those tools to write these pages, to ensure that the correct information is provided.

Finally, yes, we're aware people will need a migration path. We will be providing an SVN mirror of the Git repo, likely around the time we go beta, so that developers using svn can continue to use svn:externals. Additionally, we'll be writing guides for how to utilize ZF2 as either a git submodule or via git subtree merging. For now, however, those efforts don't make sense as the repository is highly volatile.

Aug 03, 2010

If using GitHub, you can do the pull request from there. Navigate to your repository, select the branch you just created, and then select the "Pull Request" button in the upper right. Select the user "zendframework" as the recipient.

When doing a pull request there is no such user as 'zendframework'. I can though open http://github.com/zendframework which is an organization. Is this a github bug and one should just type 'zendframework' manually?

Dec 09, 2010

Hello there,

I thought I should add this step which is needed before you clone the fork locally (option 1).

http://help.github.com/linux-key-setup/

(this is for linux... I'm not that adventurous to be using windows for development!)

You might want to edit this guide to include this step in order to save some poor souls from frustration...

Cheers,

Mar 05, 2012

Thanks a million, I am one of the poor souls you saved! And I edited the guide, to give this great tip a more prominent place.


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