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My Experience with Pep Boys
Posted by
LAS VEGAS, NEVADA -- My experience with Pep Boys
7/10/13 Wednesday 5:15 P.M. – I notice flashing clock and poor starting. Go to Pep Boys Buy new battery and it is installed by Pep Boys. Waited on by Mike. Installation complete and I start to leave. I turn on my a/c and notice it is blowing through the defroster vents but the knob is set to the dash vents. I return inside and notify Fleet Mgr Mike of the issue and am told by Mike there is no one available to do the diagnostics on this issue and that if I return Wednesday before 5 pm that he will ensure that there will be a technician available.
7/11/13 Thursday 4:30 P.M. – Return to Pep Boys and meet Mike in the parking lot. He indicates that I should wait there and goes inside. After a few minutes Brian comes out to speak with me. He advises me that there is no technician on duty that can deal with my issue. He also states that he has seen this issue previously and that they probably just need to hook up a piece of equipment that will allow the technician to re teach the trucks computer about the actuator, no problem. I tell Brian that I was told by Mike to return and that there would be someone there. Brian said "I don't know any anything about it sorry there is no one here. He says "When can you be here before 5 P.M ?" and I said Sunday. He says "that will work. What time can you come in?" I said I would be there at 9:00 A.M. He said "Great I'll have them ready for you."
7/14/13 Sunday 8:45 A.M. – Return to Pep Boys and wait for opening time. The gentleman that originally installed the battery ( I don't know his name) noticed I was waiting outside and said he would advise the manager that I was there. Pat the service manager comes out to talk to me and says no one told him anything about this issue and that the A/C tech did not work weekends. He apologizes for the inconvenience and says he will have someone call me on Monday.
7/15/13 Monday - No call
7/16/13 Tuesday – No call – 5:00 PM – I return to Pep Boys and wait at the front counter for 15 minutes before being acknowledged by any staff member. After staring over the shoulder of another cashier while she helps a customer pick out seat cover colors, Pat helps a customer. When he finishes he turns around and finally acknowledges me. I ask if he remembers me and he does. I tell Pat hat no one ever called me as he had promised and he said he had left notes for Brian to follow up. I express my displeasure at having been here four times so far with no resolution. He says excuse me I will discuss this with the store manager Raul. I observe Pat and Raul discussing the issue in the stairwell to the elevated manager area. Pat returns and asks can I leave the vehicle and I tell him I cannot as it is my only transportation. He then asks when I can be back before 5:00 P.M. I let him know that Thursday at 4:30 will work but I was getting tired of coming back over and over without resolution. Pat says that Raul "the big boss" was aware and would ensure the issue would be resolved.
7/18/13 Thursday – 4:25 P.M. - I return to Pep Boys and speak to Mike at the front counter. He says just a moment and goes to the customer waiting area. Raul comes down to the floor ad approaches asking me if I need help. I said I was back again to have my A/C issue looked into. He says "What happened? Tell me." I retell the majority of the above to jog his memory (please note the bold portion of the 7/16/13 entry). He then proceeds to tell me that changing the battery had nothing to do with this and the diagnostics would be laborious and time consuming ( please note the bold portion of the 7/10/13) probably 2 to 3 hours. He takes my keys and I wait in the customer waiting area and watch the ½ hr of inactivity on my truck. It is in the first bay next to the window so I have an unobstructed view. Finally a technician opens the hood, checks the fuses, hooks some equipment to the truck and leaves. After approximately 45 minutes total (so mush for the time consuming labor intensive diagnostics) Raul comes in and says the actuator failed three weeks ago and Pep Boys is not responsible. I told him that it worked when I brought the truck in and when I got it back it did not. He said the equipment said otherwise. At this point I'm feeling somewhat misled. I stated again that it worked when I brought the truck in and that I knew it worked as my wife has a little dog that rides on the dash board and I shift the air to the defroster to accommodate the dog. I said that I did not believe him to which he replied "it is the computer not me, I didn't know anything about this". I said that I had watched he and Pat discuss this on Tuesday and he said that had not happened, I told him they had had their discussion in the stairwell and that Pat had come back and let me know that Raul would oversee and follow up on the issue, He replied that he had never had any discussion with Pat regarding this issue and that they should have dealt with this on Tuesday as the technician was there. So I asked him why I had been jerked around so much when this was apparently so easy to take care of? Once again he lied to my face saying he new nothing of the issue. His only suggestion was that I take the truck to the dealer and that if their diagnosis was different "he would take care of it"
What faith can I put in a man who just lied to me multiple times let alone the company he represents. I feel as though this entire process was by design to make me give up and go away. This guy knows full well that I will be charged a substantial amount by the dealer to have a diagnostic done. And I believe, based on his previous behavior that if I have this done he will deny ever having the conversation or making any promises to fix the problem.
The resolution put forth by Pep Boys was to refer the complaint back to the store that screwed it up in the first place! I get a call from Brian, the guy who told me to show up on Sunday when they apparently didn't have the proper technician scheduled to work, and his solution is the same as Raul the liar. All he wanted to do was repeat the problem was not Pep Boys but I could take it to the dealer.
My solution is to share my story with any one who will listen. Pep Boys employs folks who will lie to you, jerk you around. break your vehicle (perhaps to drum up more business?) and then tell you it's not their fault. Save your money, save your time and save the aggravation!
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Susan on 09/01/2014:
Needed a tire thanks to Gary Collins and Tony The service manager that gave honest check on tire we didn't need new one there the BEST honest men I would only go to toms river pep boys 732 281 1040 thank you!!!!
Bob on 09/05/2014:
I totally agree with this gentleman in Las Vegas Nevada. On 9-4-2014, I got new tires all around, brakes, front and back, oil change and a front end alignment. Over a thousand dollars with of work. From the very begining I felt pressured to do more to my truck than needed. Found out I didnt not need a front end alignment as I had one done 30 days before. They also would not take their own coupons that were mailed to me. Plus they would not take my old tires that I bought from PEP Boys, on a prorated basises as they guarantee. Come to find out, People at the automotive counter get a 2.5 commision on anything they seel to the consumer. Honest? Hell know. I got screwed
Dicky12 on 09/18/2014:
Although the run around sucked, that battery service did not cause the actuator to fail
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Pep Boys….Scammers and thieves
Posted by
Shame on Pep Boysâ¦.Scammers and thieves⦠The Pep Boys at 830 Military Dr. in San Antonio, Texas, are full of lies and deceit when it comes to servicing your tires. Your boss, Pep Boys President, Mike OâDell knows about this and will not get involved.
An email to PepBoys President gets no attention:
Today I visited your Pep Boys location at 830 SE Military Dr. in San Antonio. I needed this visit to correct a vibration problem that was felt on my 1995 Mercury Mystique. This has been an ongoing problem since mid 2010, yet I was not made aware of this until recently from my brother.
I entered the service department and was greeted by service advisor Johnny (I soon come to find out he is the manager, He did not portray the position). I explained that I had a vibration that was getting worse daily and would like to have the balance checked since I had the lifetime balance. Johnny proceeded to write up a service order, he then walked out to my vehicle looked at the driver side front tire and he came back into the service area stating to me that the tires were almost worn out and they needed to be replaced. I felt this was odd since he just looked at 1 tire, so, I asked what the tread depth was; he stated 3/32â. I then questioned him as to what was causing the vibration; being sarcastic, I asked, is it the air? Again, he stated that the tires are worn almost to the point of being illegal, which is 2/32â (a scare tactic to make a sale by instilling fear into the customer) At that point; the service technician was bringing my vehicle into the bay. My vehicle was lifted into the air by this technician after he performed an inspection in the engine compartment. While in the air the technician also jerked on the front suspension, apparently to ensure there were no loose parts. I asked Johnny to inform the technician be careful when removing the hubcaps since 1 hub cap was cracked on the last tire installation at Pep Boys (this still has not been taken care of). Johnny then went back out to the vehicle, this time a complete walk around the vehicle, looking at the other three tires, only this time he comes back into the service department counter stating that the right rear is not a Pep Boy tire. I tried to explain that my brother has had constant vibration problems with the Mystique; apparently having that tire replaced at another retailer. As a note, I found this Pep Boy tire in his garage gathering dust. At his point the service technician was in the process of removing the 3 Pep Boy tires so that they could be checked. Each of the front tires were set up on the wheel balancer and spun to check for defects, at his point I noticed from the customer waiting area, that the right front tire had a severe separation which was more than likely the problem that was felt on the steering. I walked into the shop where the tire technician was measuring the tread depth; stating that it was between 4/32â and 5 /32â. This is when I realized that I had just been set up to be scammed; I asked Johnny where did he get his 3/32â tread depth reading from, his remark was by his eyesight. Johnny and Pep Boys Integrity and Honesty fell way to trying to make profit and personal gain. Johnny should have never lied about the measurement; in fact he should have done his job correctly and measured the tread then he would not have to lie to me by telling me that the tires were worn out and needing to be replaced. I know Pep Boys is in the business of making a profit but at whose expense. Also, how many times does this type of selling tactics performed with unsuspecting customers never realizing that they have just been lied to and ripped off?
The next issue was when he decided to do an adjustment on the 2 tires in front; he quotes me a price that put me in sticker shock. Without asking if I wanted the Road Hazard Warranty, he just added the cost into the invoice, then there was a charge for tire disposal (this tire is being adjusted and should be going back to the manufacture for credit, so, no disposal should have been needed) and then there was a charge for tire balancing, most manufactures credit the vendor for these charges for providing customer service for the handling their tire adjustments, at least this is the procedure that BF Goodrich used on their adjustments. I thought this tire was a manufactures workmanship and quality issue not a mileage issue, yet the adjustment was based on of mileage; the terminal did all Johnnyâs calculation which I feel over charges on this percentage of wear. I rough calculated the percentage worn from the beginning mileage of 80,000 and the current mileage of 116,000 shows mileage of 36,000 miles used out of the 60,000mile warranty. Which roughly calculates this tire worn at 64% yet the Pep Boy system calculated for 71%, I guess another way to make a profit. (a couple of dollars here, a couple of dollars there, sounds similar to a shop supply fee) I asked Johnny why the difference, he stated that he had no control on the pricing since it is all handled through the computer program, (it is easy to pass the blame to corporate, especially when uncertain on how to handle a situation in which he got caught being deceitful to a customer) he then proceeded to show me how he arrived at the adjustment price by inserting the required mileage in the fields provided on the terminal. We talked about other manufactures of quality tires, (BF Goodrich / Goodyear etc) and the way the tire adjustment manual calculated the cost. I ask if he had the tire manufacture adjustment / warranty literature he stated, no. Frustrated, I finally told him to put my car back together and give me the number to Pep Boys corporate office so, that I could see about what could be done on this situation, in which he blurted out 1 800 PEPBOYS. He did his best to try to keep me from contacting management in regards to this situation, stating that any calls to that number would be directed right back to him. Johnny stated, he makes the final decision on the outcome of this situation, since he is the manager, and that is the way it is. I donât believe this to be the case; since the store name would be Johnny Boys or something of that sort. Although he does run it as if it were his own. You be the Judge.
I definitely donât trust anything Johnny has to say now, since he lacks integrity, and has proven to be deceitful in lying to me about my tires being worn out and needing to be replaced; this just to make a sale and more profit. If nothing is done about this situation, then Johnnyâs 20 plus years of management style will continue to go unnoticed until he is caught in another LIE, then again on this side of town due to the demographics, it is unfortunately easy to get over on customers by being deceitful. The sad part about it is most of them will or may never know.
Lastly, today I also did comparison shopping on this 60,000mile tire, and it was on average $5.00 more at Pep Boys, than the equivalent name brand tires manufactured by Goodyear, BF Goodrich and others sold at Wal-Mart and Discount Tire, and when it comes time for understanding their customers needs for service and / or adjustments, these retailers are customer friendly, that really makes the difference. I donât want these Pep Boy tires any more after the aggravation this has caused and deceit that I have endured.
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trmn8r on 09/16/2011:
The manager shouldn't have eyeballed the thread depth, but I can see how is initial response was basically that your tires were worn pretty well.
It sounds like he is standing behind the warranty, it is just a matter of whether you are getting nickeled and dimed on some of the details. That is one of those things that is a matter of interpretation, and if you feel that way you should take your business elsewhere.
ChuhBaca on 09/16/2011:
I have found it best to avoid Pep Boys. The last time I went to them (almost 10 years ago?) they over-torqued my rims when installing the tires. I noticed quite some time after, when I couldn't get the wheel off because the lug would spin. They broke it.
At Your Service on 09/18/2011:
I agree with both the previous comments. Although he may have been trying to work with you honestly, I wouldn't ever deal with Pep Boys. I've seen too many issues with them.
shepardcols on 09/01/2012:
Pep boys have become absolute rip offs. It's too bad really
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Pep Boys Burbank
Posted by
My car broke down on the highway on 11/02/2009 and was towed to the Pep Boys in Fontana, they installed a new fuel pump and it ran fine afterward. A few weeks latter my car broke down again and I had it towed to Pep Boys in Burbank. They told me the engine needed to be replaced and it would cost $2,000.00 and I gave them permission to install a new engine. I ended up paying $3,195.00 and taking delivery on 12/9/2009. After a few days I realized the engine sounded a lot different than the original and it was ticking and knocking. When I called Pep Boys they told me it was just a new engine and it was just settling in. I took It back to Pep Boys on 12/21/2009 and they said there was a problem with the lifters and worked on the vehicle until 2/2/2010. On Dec 23rd 2009 I filled a complaint with Pep Boys and they acknowledged the issue with the engine and provided a rental car until till my car was returned on 2/2/2010. It still sounded like a lighter tick but they insisted it was normal. In August of 2010 I turned my airconditioning on for the first time and noticed it was not working. I called and was told it had nothing to do with the new engine and that it probably would need to be charged. Pep Boys wanted $90 just to look at it and I declined service.
On June 25th 2011 I was returning from a business trip in San Diego when I stopped and filled my gas tank at an Arco station. About 20min latter the vehicle stopped running completely. It was late so I had to have it towed to the local Pep Boys Tri City/Oceanside store number 742. The store was closed so I had to pay $25 for a taxi to the only hotel in town that had a vacancy on a Saturday night. I then paid $88.09 for the night and $25 taxi ride back to Pep Boys at 9am the next morning. On arrival I explained to the service tech that we are stranded and had been there overnight and they agreed to start work immediately on my vehicle and at the time they only had one other car in the bay. Two hours latter I returned to Pep Boys and they had not even looked at it. There were several other cars there and after complaining they said they would see if it was the fuel filter and if itâs not that it may be the fuel pump. The person working on my car kept disappearingâ¦off to lunch or wherever. At 5:00pm I started to complain knowing they would close in an hour and I would be stranded again. At 6pm they told me the engine installed at the Burbank Pep Boys was junk and that they will have to install a new one. We also noticed that the original paperwork was incorrect and they showed my odometer at 1mile at the time. After an hour of arguing the manager (Daniel) told us it would take 7 days to install a new engine and we were told they would work things out with Burbank Pep Boys. He then made arrangements to get us to a rental car place and said they would pay for it for seven days while the work is being done and he called and got an estimate for $201.53. he told me I would have to pay for it up front because the rental car they usually use is closed on Sunday but he would reimburse me at a rate of $29 per day.
June 27th 2011 10:18am Chuck the manager in Oceanside called me to say that they would not replace or repair the engine because it is no longer under warranty and Burbank Pep Boys will not stand by the repairs. He said that Oceanside will pay for the rental car they had me get yesterday but will only pay for that day and today and that I have to return the car today.
June 27th 2011 10:36am I called and spoke to the service manager in Burbank (Juan) explained and talked over the whole situation. Juan explained that the engine block they purchased from another vendor and it had problems with the lifters and that is why it was making the noise. He said that during the time they had it they sent it back to the vendor but he didnât have the time or capacity to repair or replace it. I call calling daily to get my car back and they were paying for a rental car so they cut their losses and tried to fix it themselves. He said he will work with me and he would fix it no charge and if they couldnât repair the engine (send it to a machine shop) they would replace it BUT they won't pay for the tow from Oceanside to Burbank or for my rental car. I called several towing companies and it would be a minimum of $500 to tow it to Burbank. I asked him why they can't just fix it in Oceanside and he insisted he would not and could not do anything unless they car was in Burbank.
11:55am Daniel from Pep Boys tri city called and will release the vehicle at no charge and will pay for two days of rental car and told me I could return it to any Enterprise rent a car.
I called Enterprise and they will charge an additional $50 if I donât return it to the San Diego Airport.
Iâve called 1(800) pep-boys but the line disconnects.
(4 times)
Finally got through to the complaint division and spoke with Andrea. I explained everything and they re-opened the case I filed back on Dec 23rd 2009.
Fontana Store $400
Burbank Store $3,195.62
Taxi $50
Hotel $88.09
Car Rental $61.06 (2 days)
Prepaid fuel $73.80
Insurance $12.00 (2 days)
Total spent $3,880.57 and I still donât have a car and am paying per day for a rental car.
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GenuineNerd on 06/27/2011:
"Pep Boys-we wreck cars". Maybe you should have gone to an independent shop rather than Pep Boys. Considering the runaround you have gotten from several different locations, which has been the subject of many M3C complaints, at least an independent mechanic would be more likely to stand behind his work, and make things right should something go wrong. Fortunately there are no Pep Boys stores in the Cleveland area (the closest one is in Niles, near Youngstown and Warren), but I wouldn't trust my car to them...they're worse than Walmart.
trmn8r on 06/27/2011:
I agree with GenuineNerd - Pep Boys is on a par with WalMart in the auto service bays.
About the only positive is that they appear to be open every day of the week. Competent mechanics go off and hunt, fish or attend NASCAR events on the weekends.
I hope you are able to get your car to Burbank (I doubt Pep Boys will pay for that), but it seems surprising that after over a year they are willing to do anything. Good luck.
Starlord on 06/28/2011:
We had a Ford Crown Victoria that we used as a taxi cab, and took it to the Pep Boys in Casa Grande, AZ for a 'Free' A/C check. It ended up costing us over a thousand dollars, and then we had to take it to a shop in Coolidge, where it was fixed properly for less than two hundred dollars, which Pep Boys refused to take care of, of course.
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Predatory Auto Repair Abuse
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CRESTWOOD, ILLINOIS -- First, some history on my 2000 Chevy S-10 4X4. My truck is in excellent mechanical condition. Maintenance has always been performed by the book, on time, no short cuts, no exceptions.
On my way into work on 12/10/2010, I began hearing a noise on the front drivers side of my truck which I assumed to be a bad wheel bearing. I took it to Pepboys in Crestwood Illinois and talked with the service manager. The service manager initially gave me an estimate of $45.00 to investigate the noise.
The service manager called me a short time later and stated that the noise was from three lug nuts that were where loose on my front wheel and that these were tightened and everything was OK.
The service manager stated "you could use rear brakes". The service manager went on to say "You could use pads, rotors, and bolt kits(?)â. I explained to the auto repair manager that I had rear brakes/rotors replaced 7000 miles ago. The service manager stated that âthey look real badâ. Given that I had no interest in doing a brake lob in 5 degree weather and against my gut feeling, I told the service manager to go ahead with the rear brake work.
The service manager called a second time a short time later. He stated that I needed a front lower ball joint, that there was a lot of play in it. Given that I did not feel like doing a break lob AND a ball joint in 5 degree weather again, against my gut feeling, I told the service manager to go ahead with the repair.
The service manager called me a third time a short while later and his opening comment was "how long do you plan on keeping your truck". My first thought was "here we go, I am getting my leg humped by this guy for un-needed work". The service manager stated that his mechanic "chewed up the upper ball joint trying to remove the lower one". At this point, I said "stop what your doing".
I told the service manager that I brought my truck in for a noise in the front end that was resolved by tightening the loose lug nuts and now I have purchased rear brakes and a ball joint that âI could really useâ and now you are telling me I need another ball joint.
Already having the feeling that I am being taken complete advantage of, I told the service manager NOT to do any additional work, do NOT call me with more needed work and to return the old break shoes, rotors, and ball joint to me.
I picked up my truck later in the day. The initial estimate of $45.00 swelled to $650.00.
The next morning at work, I asked our truck mechanic (32 yearsâ experience) to take a look at the parts that were removed from my truck by Pepboys.
The following is what I was told about the parts;
Brake pads when new typically are in the range of 3/8" to 1/2" of pad thickness. My old pads had 3/8" pad surface left.
My rotors were not smooth like glass but showed normal signs of use. New rear rotor thickness is 0.79. My rotors were at 0.77 and could have been lightly turned rather than replaced.
The stud end of the old ball joint was clamped into an 18" vise mounted to a plate steel table. A 36" pipe wrench was applied to the underside of the base adjacent to a steel block. Upward force was applied to the ball joint base. Using this crude set up to measure play, it was established that there was less than. 005" of play and the ball joint did not need to be replaced.
In addition, after checking my receipt, I found three line items for "Extended Warranty" which I never authorized to be put on my credit card.
I went back to the store and saw the service manager waiting on a customer back in the service department. I told one of the store associates that I wanted to speak with the service manager and left my name. 5 minutes later the associate told me that the service manager was not available and that he (the associate) could help me.
I told the associate that I have two questions. First, what is the $35.00 shop fee that was charged to my credit card? The associate said it was a disposal fee for the parts removed, especially the brake pads because they contain asbestos and are hazardous. I explained that all the parts were returned to me and therefore Pepboys disposed of nothing related to my repair and I asked that the $35.00 disposal fee be removed from my credit card. The associate stated that that was a standard fee charged to all customers and the fee could not be removed.
I then asked about the "Extended Warranty" charge of $23.46. The associate told me that the service manager had asked me if I wanted an extended warranty and I agreed to the charge. I asked for documentation to this effect and the associate said "see, here it is right on the receipt - authorized by phone". I explained to the associate that I did not authorize the warranty in fact an extended warranty was never discussed and I wanted the charge credited to my card which he did.
The associate stated in a very authoritative voice "if you cancel your warranty and the breaks fail after 90 days, we will owe you nothing. I replied "IF MY BRAKES DO NOT LAST LONGER THAN 1 1/2 TO 2 YEARS, I WILL NEVER SPEND ANOTHER PENNY AT PEPBOYS".
I have submitted the facts above to the CEO of Pepboys. While I intend to pursue this, I thought it fair to allow the CEO a reasonable time period to respond to this predatory, fraudulent behavior first.
Depending on the CEOâs response, and in view of many similar complaints I have seen on the internet, I am considering contacting my states attorney to discuss a class action suit against Pepboys.
Having purchased at Pepboys from time to time over the last 20 years and having been mostly satisfied, as far as I am concerned after this fraud that was perpetrated on me, Pepboys is a predatory auto repair facility, Pepboys is dishonest, and Pepboys has lost all credibility with me.
NOTE: The Pepboys CEO contact information can be found via Google search. Might not hurt to drop him a few lines if you have been defrauded, taken advantage, or otherwise cheated by Pepboys.
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Grossly Overcharged for Replacement of a Fuel Pump. Also, Had to Have Them Correct Their Faulty Installation.
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CARTERET, NEW JERSEY -- I had a faulty fuel pump replaced at Midas. One month later I broke down on the NJ Turnpike and had the car towed to the Carteret Pep Boys. The next day Pep Boys called me and I was told it was the fuel pump again. They gave me a price of $950. I told them that Midas had just replaced the fuel pump and I thought the price had been $800. I was told to bring the Midas bill with me when I picked up my car and led to believe the price would be matched. I presented the Midas bill to Matt, the manager at Pep Boys, he charged me $900 to replace the fuel pump. It turns out that Midas had only charged me $650 for the same service -- a $250 difference. Mat, the manager, would not ("could not") meet the Midas price.
I picked the car up at 8:15 PM, I live in Connecticut, Carteret is a 100 mile, 2 hour drive from my house, one way. I got on the turnpike heading South to pick up my nephew in Old Bridge to bring him back to Carteret so that he could drive his car ( I borrowed it) back home. I pulled into the service station on the turnpike for gas. Gas poured out from under the car flooding the ground. This was not a trickle, more like a waterfall. At 8:35PM no one answered the phone at the Pep Boys Carteret store. The store closes at 8:30. I turned around and drove back to Pep Boys in Carteret, dropped the car key in the night drop and drove back to Connecticut. I was so distraught by this and exhausted from driving I am lucky I did not have an accident on the way home. I got home at midnight.
On Tuesday morning, at 8:02AM, Matt, the manager, called me (good for him getting in touch so quickly). I told him what happened and asked that he fill the tank before returning the car to me. Mat called me later in the day to tell me that the leak was fixed and that Midas had used silicon on the gasket when they replaced the fuel pump and that is why the tank leaked when I put gas in. So Matt wants me to believe that the leaking gas tank was Midas's fault and that the Pep Boys' mechanic, seeing that there was silicon where the gasket sits, was not responsible or saw fit to not remove the old silicon before seating the new gasket because Midas had put the silicon there? That's what Matt seemed to be arguing.
Here's another bone of contention. Pep Boys charges $43 to do a computer reading on the car. All they have to do is plug the device into the computer connection and write down the codes. (They did wave the fee when I let them do the repair.) Auto Zone in Connecticut does the computer check for free. If you have an Auto Zone in New Jersey go there first or check around for someone else who performs this service for free – it is not worth $43. Also, consider going to Midas to have your repairs done wrong – It's a lot less money. It's a 28% saving.
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From Horrible to Great
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HICKSVILLE, NEW YORK -- Back in December, I brought my car to the Pep Boys in Hicksville, NY (on Long Island), as my engine was overheating. They took it in and worked on it for a few hours while I waited. That night, I got my car back and, ~$500 later, it was working. Fast forward to March, and my car started to have the same issue. I thought "There's no way it's the same thing" and had it towed to another shop nearby that my boyfriend had used. Low and behold, it was the same issue (thermostat housing was leaking). I called Pep Boys and had it towed to their shop. They had the car from Thursday til Monday, and when I picked it up Tuesday, my car was dead. An employee jumped my battery, while casually informing me that my battery was old and I needed a new one (he didn't push me to buy it there, but noted I should have it charged when I got to my destination, which was school). My car was also completely out of gas, but thankfully I was able to fill up. As I drove home from school that night, the engine started to overheat again. My father called Pep Boys and they admitted that the car was left on overnight (with the keys in ignition), and that's why it was dead. They also fixed a "different leak", and told me to bring it back. I left it off again, and picked it up a few days later. I brought it to my boyfriends for the weekend, and when I drove it again on Monday, the same problem happened again. I brought it back and left it off, as I couldn't afford to bring it elsewhere. When I picked it up this time, they let me know that back in December, the wrong part had been put in, but they ordered a new one from the dealer. However, my freeze plug had popped out and they couldn't fix it, so they made me drive my car to another auto shop (they insisted that it was safe, despite my complaints, and the fact that it was smoking). The man at the next shop told me it was a huge job where he'd have to drop the engine, and would cost me about $1700. Finally, corporate got back to my father, as he had been calling the last few weeks. He spoke to a woman, Mrs. Dash, who apologized and told him to bring the car to Pep Boys, and they would tow it to another of their locations equipped to handle the job. She then called me and let me know that this was not how Pep Boys works, and told me they would refund my tows, any travel expenses I had incurred from not having a car, and the original $500. She was incredibly helpful and nice, and gave us no attitude or problems. She admitted their faults and assured us the employees would be dealt with, and kept in close contact with us. When my boyfriend rented a car (as I am not old enough) she also reimbursed us for that. I was extremely upset and frustrated with the company, and felt cheated. However, Nicole is an amazing person and knows how to truly run a business. She worked with our issues to come up solutions and was gracious and honest. It's hard when a well known company has some workers that don't care or misunderstand their jobs, but what's important is that the company itself was willing to admit wrongs and take care of their mistakes. Her help has restored my faith and showed that the company truly does care about its customers, even if someone else doesn't follow policy and makes a mistake.
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trmn8r on 05/08/2013:
I'm glad you are satisfied with the outcome, but in my opinion your story confirms why I stay far far away from Manny Moe and Jack.
JAKFK on 05/08/2013:
I've also measured a business not by the mistakes they make, but instead what they due to correct those mistakes. Good review!
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Worst auto shop ever
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OK, sent my Pontiac to PepBoys to get it fixed. It wouldn't start. I told them I thought it may be fuel related, but a previous diagnostics (from Pepboys ) indicated a Cam Position Sensor. Any rate, needed checked out. Guy said he wanted a new diagnostics, to keep from having to randomly replace parts looking for the answer. I said OK. Sounded pretty solid to me. Then he calls back needing to put a battery in because mine would not take a charge. Yes it would, I know it would cause I charged it a year ago, and have been driving it since, with no problems. Until the car wouldn't start. "Fine", says I, "put in a new battery for 94 bucks so you can run your diagnostics". Didn't know they were going to charge me 15 dollars to put in this 94 dollar battery, of course.
I called to check on it a few hours later, yes they put in the CPS but they recommended a 4 step pro fuel pkg and tune up and a tune-up pkg, because it looked like it needed it. This was somehow going to jump the price to over 900 bucks. yes, I told a couple people it was 700 bucks because I was starting to feel silly about how much it was costing, but my reasoning was that I was going to get a car totally redone, and purring like a kitten. Then I would have a vehicle that presumably lasted me til I graduate. It did. For a day and a half.
Back to the story: I called them the next day (Sunday) and asked them how it was going. He said they got the car to start, but it would not stay running, they said it needed an ignition module. 120 bucks with labor run round 300 dollars. I said, put the breaks on pal, I'm done with this. Forget the tune up and stuff, lets get the car running again. He said the tune up was done already. Really. A tune-up done on a car that isn't running. Right. So now we are looking at 1200 plus. I said I'm not paying another dollar to get this car fixed. You guys don't know what you are doing. He said he talked to the supe, and she said eat the ignition module and the labor, get me the car, I ended up paying 800. The car ran like a charm til Wed, I get in it to go to class, won't start.
This is the same thing it was doing to begin with. So I towed it right back to PepBoys. Now, today, they said a "MasterTech" looked at it and said the fuel is white. I changed the fuel filter a month ago, and I didn't see any white fuel. It has a gas lid on it. The diagnostics they ran has no codes written down so I can't figure out how much of that stuff should have been done. At the very least, the diagnostics was worthless, because they ended up randomly replacing parts anyway. Ended up with all that stuff, new belts, plugs and wires, and the CPS unit, the module and some other thingy and no FIRE! For another 523 dollars they could hook me right up.
The big issue is, this hapens a lot in America. Business doesn't do business professionally or ethically any more. I should have gone and bought the tools and the fuel pump and changed the crap myself, and you can believe me, next time I will. But the more peeps do this, the worse it is for the economy. I am not the only person this stuff happens to. I bet there is a veritable army of people out there who just really don't want to do business with anyone. :( So where do we go from here?
There was nothing wrong with the fuel system in my car. The problem is still in the CPS. First, the wiring harness was fried. Apparently they changed the plug thingy on the end but left the fried wiring while they started randomly replacing parts. Then, the sensor thing is both internal and external. The thing the plug plugs into has a magnet on the inside ot the timing cover that sends a signal to the thing with the wires. The magnet also has to be replaced, and the new mechanic has to fish the old magnet out. Incidentally, this is the main reason I wanted a mechanic to do it in the first place. I read this on a Pontiac mechanix fix-it forum, and I don't have the tools to go this far with it, and its a bit above my pay grade. :)
So...IF I had gone ahead and let PepBoys drop the tank for 550 bucks, I would, once again, have gotten my car back still screwed up. And a "Master Tech" was the bright boy responsible for this newest diagnosis. I think I should get my money back. First, the diagnostics report is blank, so I dunno if they should even have replaced the other stuff. 85 bucks for a 4 step fuel tune up pkg that apparently turned my fuel white. I told them they could take all the belts and battery stuff back off but tey said my stuff had already been picked up and tossed. The new mechanic, fixing the real problem, is going to need 578 dollars. At the least, PepBoys should pay for this, since it was part of the first issue that was supposed to be fixed.
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Sandy on 11/02/2012:
I called PepBoys yesterday for 2 new tires. The girl says they have 4 in stock. Hubby goes to pick them up, waits over an hour because they can't physically find the tires. I call another semi-local Pepboys and the guy tells me he has my tires in stock, that he is looking right at them. Hubby takes the 20 minute ride to the second Pepboys and the tires are the wrong size. He ended up having to buy 2 more expensive tires because it was closing time 8:45 pm and we needed them right away. I feel Pepboys should have given him the tires for the price of the original quote and I'm calling there today to tell them that. It sure doesn't sound like anyone there knows what they are doing. The customer service is awful.
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Pep Boys thinks people are stupid-nothing but lies
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LANCASTER, PENNSYLVANIA -- I brought my car in the shop on Thursday 6/9/11 to have it looked at. The coolant light was on and the temperature was overheating. They explained to me that the water pump and thermostat needed replacing and that was fine. From Thursday afternoon until Saturday afternoon, car still was not done. By the time they called to let me know the car was done, it was explained to me that, 1. They had to replace the water pump twice because the first replacement part was defective, and 2. They also had to replace a part in my car that didn't need replacing because it was removed and broken by one of the mechanics. OK, things happen. Cost of repair $400+. I get the car home and, 1. My check engine light is on which was not a problem before I brought the car in, 2. There is a terrible buzzing sound coming from the engine, 3. The car "jumps" every time it is put into gear and while driving on the road so bad that I keep thinking I'm breaking something by putting it into gear. Now the car rides so bad, I'm afraid to drive it, let alone have my 18 year old daughter drive it to work too. I had NONE of these problems before bringing it into Pep Boys. So I bring it in Monday morning to get it checked and question why I am all of a sudden having all these problems with the car. Spoke to salesman, he stated that NOW my "air sensor" went bad and that needs to be replaced. OK, but why is my car running so bad AFTER I get it fixed for another reason at Pep Boys?? And this is the THIRD time this has happened. The FIRST time, I had my car towed to the shop because it stopped running and wouldn't turn over. They charged my $600+ to "reset" my antitheft system, and the next day the car did the same thing. I had to take it to another shop, who in turn charged me $80 to fix it and I haven't had the problem since. The SECOND time, I take my car in to get serviced (around Oct 2010), paid for about $980 worth of work on my car and the very next day, I'm driving down the highway and my battery light comes on, my check engine light comes on and the car practically stops in the middle of the highway! When I took the car in after almost crying because I was so afraid to drive the car, they gave me the same story; a part suddenly goes bad right after it gets fixed for another reason that they were unable to find the first time. I asked them to tell me EVERYTHING that is wrong with it so that I can get everything fixed on the car at one time. When this occurred, the district manager stepped and saw something was not right about this situation and told me to bring the car back to get if fixed properly, free of charge. Now this is happening again to the point where my car is practically undriveable and now I'm thinking about calling an attorney about this and reporting the bad business practices of this shop to everyone I can including the media. And just for the record, I have had my car fixed at other shops and have NEVER had this problem with anyone else. This situation is risking the lives of me and my children and I really don't appreciate this since I've been a loyal customer. I'm sorry, but as of now, as a single, black female, I'm beginning to take this personal. (Just for the record, it's not the customer service because everyone has been exceptionally nice)
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Anonymous on 06/14/2011:
If you've had success at other mechanic shops, why do you insist on returning to a place (Pep Boys) that continually leaves you with the heartache of more problems than you started with? The old adage of "Fool me once..." comes directly to mind.
trmn8r on 06/14/2011:
I don't think "single black female" has anything to do with the root of the problem. From what I have observed, the service at Pep Boys is sub-par, and I would never consider taking my car there.
melow08 on 12/15/2012:
I also just posted a complaint about the Lancaster PepBoys. Same situation, was fine before I took it in, only getting an oil change, after I leave everything mysteriously goes wrong. Stay clear!
Scammers and Thieves on 10/07/2014:
I bought 4 Definity tires, when I was supposed to get Hankooks, the old bait and switch...but I fell for it. These have been the worst tires I have ever owned! They have needed balancing constantly. Went to Pep Boys once...that ended with them telling me I needed 2 rear wheel bearings for $850 (which were replaced 6 months earlier by me), and me going to WalMart to get the tires balanced. WalMart did it perfectly...Apparently PB was incapable. And the best part was the service manager was trying to tell me that my 3600 lb car was "bouncing" in back because it was too light and the tires were "cupping". What a turd! I went to vo-tech for auto mechanics, and I've been wrenching on cars for 35 years...wrong tree to bark up.
Today I got a set of GTRadials. Not a well known name, but the tires are awesome!!! Handling, ride, no road noise...awesome! AND....the never ending vibration is gone too!!
I wouldn't buy a screwdriver from Pep Boys, and I wouldn't let them touch one around anything of mine! I have never been more disappointed or disgusted by ANY product or service! Congrats PB...at least your good at something!
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How they are cheating the customers
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MARLTON, NEW JERSEY -- Hello Guys,
I got very bad experience with Pep boys Auto at Marlton, New jersey location. This whole thing is done in 3days.
This is I am writing for not to get cheated by others.
This is all about my observation from my bad experience. It is lengthy but worth to read.
You can get an idea how they are trying to cheat us.
I am not good at written English so please excuse me If I cannot explain well.
My car details: 2002, Oldsmobile, Intrigue.
Car Issue: Service engine soon light turned on
My experience with Pep boys Auto: I went to Pep boys Auto and gave for diagnose the issue. They said $103.96(89.99 +parts 7.17 +tax). I said Okay and gave for diagnose the issue. They called me after diagnose the issue and told that the issue with 'Air pump diverter valve' (front one is damaged) needs to be changed (they recommended to change both valves front and rear).
I asked him how much the cost for part and labor is?
They said $69 for labor and part value is $371 (for front part only).
I told him I will call you back for the confirmation to change.
I tried to find out the rate from GMC dealer, when I find nearest dealer from Pep boys. I got Marlton New jersey, I got Burn Buick - Pontiac- GMC (This dealer is apposite side of the road to Pep Boys auto (500 W RTE 70)). I called to this dealer and gave my car VIN and part name then the guy gave me the rate is $259 (front part only).
I called Pep boys and asked him which one is the best to get repair in low cost (I mean shall I go to the dealer or get repair with the Pep boys which one is best?). He said I will call you back around 11am. I said Okay.
I got call from Pep boys and he said that the rate is around $304 for the part. Then I asked him why is the rate is much variation with the dealer?
He said you can buy that part and bring that to here so that we can fix it and charge for only labor.
I said Okay and I went to the Pep boys Auto and asked for diagnose report for bring the part. He said there is no diagnose report only they will say orally and by hand writing.
Asked him to write the part name in a piece of paper. He gave me the Pep boys Auto Business card to write the part name, then I took that and write on that required part name.
Conversation with GMC dealer Parts department Guy (Rich):
Then I went to Burn Buick - Pontiac- GMC dealer to get the part. I gave that Pep boys Auto business card because I wrote the part name on that card. (My doubt has started here). When I gave the card he immediately called to that Pep boys Auto. I Shocked.
(In generally if we ask the part he should give the part and give the bill but he directly called to Pep boys). Here we can understand how the relation ship between them.
After he spoke with that Pep boys guy he told me the rate $298+tax (it will comes around $304). Then I told him I spoke today morning with your parts department and they told $259. (Here we can see his expressions in his face). Then he called to Pep boys again and told him about this issue. He spoke with him and trying to hide the issue. This dealer guy is told me, he doesn't have those parts and the cost is $259 each after 20minutes and he said you should change the front and rear valve parts. If I want that, I need to give order. He gave me the estimation invoice with the parts details.
Next day I called Pep boys Auto and said that to fix the issue because I did not get the part from dealer. He said Okay and he is going to give order for that part (I asked him to replace front part only).
After 1hr I called again to Pep boys and told him I need car before 5pm on that day. He said it is not possible. So I said to cancel the order and do Oil change only.
He said Okay but if order cannot be able to cancel, I should pay the part cost. I requested him to try to cancel the order, he said Okay.
He called me and told me that my car is ready with only Oil change. I said Okay and I will come for pickup my car.
I went for pickup my car to Pep boys Auto. Actual required repair is not done, So I asked diagnose report for my future reference, If I need to repair my car in other Auto repair shop.
Here is my question I asked Pep boys auto service people:
1. If I want to repair my car in another auto repair center, I need the diagnose report so that I can ask them to replace the part. ( Bcz I don't want to pay again $100 for diagnose in another auto repair center).
Answer: But he (Joe) said There is no diagnose report only they will tell orally other wise they will write by hand. (For getting this sentence from them I got ½ hr time). My request is declined from starting of my discussion. After ½ hr another senior aged person came and write required part name on my invoice paper (Initially they written on my back side of invoice envelop).
Cheated by the Dealer:
1. GMC dealer guy parts department(Rich) is working for Pep boys not for that particular dealer (its looks like cheating the customer).
Cheated by the Pep boys Auto guys:
2. Pep boys Guy (Joe) is talking unnecessary things, because we should get repair by the Pep boys or not decision taking by the customer not the Pep boys guys(Their intention is I should get repair in Pep boys). If I was not realized because of this cheating I may be get repair in Pep boys.
I spoke with mainly 3guys totally in this above conversation.
1. Michael: He was just did his job (I won't say he is wrong guy)
2. Joe: I spoke with this guy ½ hr in above conversation.
3. Rich (GMC-dealer): around 20 minutes taken for giving the part rate and availability.
Finally Surprising thing is:
Without get repaired my car is now not turned on 'Service Engine Soon light'.
If the issue is in my car still it should turned on 'Service Engine Soon Light'.
I think they are tried to cheat me without having the issue in my car, they tried to replace the part (I don't think they will replace the part they will charge me just like that) that means no part should be changed and there is no repair in my car but we get bill for some $300 bucks.
I realized that 'Service Engine Soon light' is turned on because of doing late Oil change.
Here----They were not even changed the sticker for next mileage for Oil change.
Advise: Be careful guys If you are not careful they can do anything.
Note: This is all my Observation in my experience.
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goduke on 04/08/2010:
I'm growing more and more certain that anytime any car service place (dealer or otherwise) hooks your car up to their diagnostic machine, they are going to find something. I had a running joke with some folks about one place that anytime you asked a question about why something was happening with your car, it cost $600.
That being said, you may wish to take some time to read your owner's manual. It can tell you why certain lights come on (like "service engine soon"), so that you aren't always reliant upon a mechanic for small matters.
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Customer No Service and Physical Threats
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PANAMA CITY, FLORIDA -- I dropped my truck off for service this morning at about 10am for hesitation and rough idle issues at the Panama City, FL 23rd Street location. I was told by the service manager that they would run a diagnostic test and have an estimate for me by early that afternoon. I left at that point to run some errands. By 4pm today I had not heard from them so I called to check the status of my vehicle. I was told by the employee that he just got on shift and would check on it and call me back. Two hours later at 6pm I still had not gotten a call. So I called again. Again I was told there was no information and I would be called. An hour later at 7pm I physically drove to the location thinking that they must know something.
When I arrived the employee at the counter pulled my file and told me they didn't really know what was wrong with it but I "should" replace the coils, plugs, plug wires, PCV, Air Filter, Fuel Filter, and get a Fuel System Cleaning to see if that fixes the problem. I had a problem with this as I had recently had the wires and plugs replaced and the fuel filters replaced at Firestone 3 months ago. This told me they really didn't look at anything on my vehicle. And to top it off they had no estimate as to how much all of this would cost and told me they would call me later.
I decided at that point I did not want them to touch my car and asked for my keys. The employee then rang me up $103.97 for the "diagnostic" test that apparently can't tell them what is wrong with my truck. I asked to speak with his manager which turned out to be a big mistake. When I told the manager about my wait, the issue with not knowing what was wrong and my dispute about the diagnostic fee he became very belligerent and aggressive. He screamed at me and when I tried to speak he talked directly over me. Towards the end of our conversation he came to the counter, put his finger in my face and leaned forward in a threatening manner. I told him if he continued to be aggressive I was going to contact the police. He continued to do so and was extremely belligerent.
At that point I stepped out of the store into the parking lot to contact the police. I advised them I was not comfortable with the situation as a 6 foot tall well over 200 pound man was threatening me. (I am a 5 foot 2 inch woman and very small in stature). When the police arrived the manager accused me of threatening him and that I was going to leave without paying the bill. Neither of which I had done or intended on doing. It was at this point I just paid the bill and am in the process of contacting their corporate offices. I wanted this to go out to a warning to anyone thinking of going to this or any other Pep Boys.
I do not recommend going to Pep Boys for any repair as I believe them to be dishonest, belligerent, aggressive, and they have the worst customer NO service I have EVER experienced. They will charge you for diagnostic fees and then tell you they do not know what is wrong with your vehicle. They are unapologetic for their incompetence and totally unhelpful.
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Anonymous on 09/01/2009:
Pep Boys is a joke. I would recommend never using them.
Good for you for calling the cops on the jerk. Be sure to contact their corporate office and let them know it took police intervention for you to feel comfortable on their property. I'd tell them you want your money back too.
Just don't let them work on your vehicle, regardless what they offer.
MSCANTBEWRONG on 09/01/2009:
I agree with C20...you need to demand your money back for non service...calling the police was a big plus for you!!!
Anonymous on 09/01/2009:
Heeeellllooooo MSCANTBE!
I agree with your agreement.
jktshff1 on 09/02/2009:
Sandra, you sound like some of the regular "ladies" on this site. Good for you!
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Recognized as a visionary leader in the small business community, Clate has been educating and inspiring entrepreneurs for more than a decade. His passion for small businesses success stems from his personal experience taking Infusionsoft from a struggling startup to a six-time Inc. 500/5000 winner. As CEO, Clate is leading Infusionsoft on its mission to create and dominate the market of all-in-one sales and marketing for small businesses.
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I'm thrilled to share with you another exciting milestone in our company's history.
Today, we announced the close of $55 million in Series D growth financing. The round was led by Bain Capital Ventures with contributions from prior investors, Signal Peak Ventures and Goldman Sachs. The details are outlined in the press release, but I'd like to touch on a few highlights regarding this funding round.
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This financing is exciting not just for Infusionsoft, but also for the many cities, states and countries around the world. This capital is going to help us continue fulfilling our purpose to help small businesses succeed. And when small businesses succeed, local economies blossom and national economies thrive. We are leading the market of sales and marketing software for small businesses and are helping thousands of entrepreneurs around the world achieve their version of success. This financing is going to accelerate our mission and enable us to help countless more small businesses.
We're investing in our family of products and services to make them even simpler and more powerful than ever. Our users will see us continue building our small business success platform, which encompasses our products, services, educational content and thriving small business community. We're building continuity across our entire lineup of products and services, and are developing exciting enhancements to our automation and reporting features. These are just few things in the works, among many other incredible developments we're planning to roll out.
We're also continuing our focused search for people who want to champion entrepreneurs and fight for small business success. If that's you, check out our open positions and get ready to transform sales and marketing for small business like no one has ever done before.
Reflecting on What We've Accomplished
This fourth round of financing helps further validate Infusionsoft as the category leader in our space. Today's news comes on the heels of an incredible year for us. When I reflect on what we've already accomplished, I find myself incredibly humbled and proud of the work our employees, partners, investors, family and friends have helped us achieve. Below are just a few highlights from 2014 so far:
- Adding more than 8,300 customers, bringing the total to more than 25,000 customers and 87,000 users in 100 countries
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Some of you may wonder why Bain Capital Ventures (BCV). BCV recognizes the role small businesses play in the global economy and sees the impact Infusionsoft is having on this market. They believe in our Vision and want to help us make it a reality. Having a VC on board with what we're out to accomplish, and one with shared values, was a top priority for us. We had many VCs reach out, but we wanted to partner with the right team, not the one willing to simply strike the best deal. BCV also has a long history of partnering with sales and marketing technology companies, and this was important to us because we're happily welcoming Deepak Sidwani, who is a partner at BCV, to our board of directors.
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The economy took a nosedive in December 2007 as the Great Recession began its crippling effects on the U.S. economy. The rebound took a few years and began to show improvements in the latter half of 2009. Those initial steps toward recovery were on the backs of hardworking, committed small business owners who refused to give up. Over the last few years, we have seen these small businesses survive and beat the odds.
This is the year that we will see small business leaders move past surviving and into thriving. Here is how they are going to do it, and how you can too. (more…)
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I'm very pleased to announce that Infusionsoft has hired Brent Stumme as our CFO. After more than two years of searching, I'm thrilled with the match we found. You might be asking yourself, "Why did it take so long to find the right person?" and "Why should I care?" (more…)
A cornerstone of the 2013 Spring Release is Infusionsoft ID, a new way for you to log into and connect all of your Infusionsoft related applications, such as the Campaign Marketplace and Sync for Gmail, with a single email address and password. (more…)
InfusionCon 2013 is less than three weeks away and I can't wait! The anticipation is building for our largest sales and marketing conference for small businesses yet … it's like Christmas in March.
Our first InfusionCon was held in a rented training room next to our offices at the time. We had about 35 people who came together to share ideas and learn best practices in building their business. Every year since, the conference has become better and better. Every year I remember its modest beginnings and how much it has grown. Last year, we hit 'sold-out' status with 1,400 attendees (at a venue that was probably better suited for 1,250 people). This year, we're expecting over 2,000 enthusiastic small business owners to attend InfusionCon 2013.
Today is a big day for Infusionsoft and our small business customers. I'm thrilled to announce that we have acquired GroSocial, a social media marketing software company. You can read the press release announcing the deal and you can sign up for the webinar where we'll demo the two products together. (more…)
I always love this time of year. It's the time when we take stock of the previous year, look ahead to this one and set goals and key milestones for success. Last year, I shared my predictions for our company and I'm happy to report all of those came true. In similar fashion, I'd like to share with you my top predictions for Infusionsoft in 2013. (more…)
At Infusionsoft, we're up to something big. We're building a company that's built to last. Today is a big day on the road to fulfilling our purpose to help small businesses succeed.
I'm pleased to announce Infusionsoft has secured $54 million in growth capital financing from Goldman Sachs. This is super-exciting news for our customers, partners and employees. We'll put this investment to good use, fueling our product development, accelerating marketing and sales, and growing our partner and education programs in the U.S. and internationally. This ultimately means we will reach more small businesses around the globe and enable them to succeed with our all-in-one sales and marketing software, services and education. (more…)
I was honored when the ASU Venture Catalyst asked me to be a keynote speaker at their Techiepalooza event. The event brought together several hundred members of the Phoenix entrepreneurial and tech community for education and networking. Right away, I knew what topic I wanted to speak about. (more…)


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U. study shows meth use increases risk for Parkinson's disease
Megan Marsden Christensen | posted Dec 18th - 9:14pm
People who have a history of using methamphetamine have a higher risk of developing Parkinson's disease later in life, a new study shows.
Teen creates app displaying campsites throughout Utah
Faith Heaton Jolley | posted Dec 18th - 2:05pm
A Utah teen decided to combine his love of camping and technology to complete his Eagle Scout project — an app listing Utah campsites.
Rover detects organic matter on Mars
Marcia Dunn, Associated Press | posted Dec 18th - 11:45am
NASA's Mars rover, Curiosity, has detected spikes of methane in the planet's atmosphere. That suggests something is producing or venting the scientifically tantalizing gas, but no one knows what.
UK proposes rules for embryos made from 3 people
Maria Cheng, Associated Press | posted Dec 17th - 7:33pm
New rules proposed in Britain would make it the first country to allow embryos to be made from the DNA of three people in order to prevent mothers from passing on potentially fatal genetic diseases to their babies.
Unemployed men suffer more than unemployed women, survey shows
Megan Marsden Christensen | posted Dec 17th - 7:20pm
Weak growth, foreign competition and technological change have caused many Americans to lose their jobs, and men are having a harder time handling unemployment than women, according to a new survey.
BYU team excavates million-mummy cemetery
Natalie Crofts | posted Dec 17th - 11:45am
Archaeologists from Brigham Young University are working to excavate a densely populated cemetery in Egypt before it is taken over by nearby farmers.
Solar sunflower inspired by nature could bring clean energy anywhere
Peter Shadbolt, CNN | posted Dec 17th - 9:20am
Imagine a transportable solar power station that tracks the sun like a sunflower and cools itself by pumping water through its veins just like a plant.
Robot 'shark' swims, gathers data for Navy
Natalie Crofts | posted Dec 16th - 11:45am
The navy's newest robot looks just like a shark.
The Sony mega-hack: What you need to know
Jose Pagliery, CNN | posted Dec 15th - 5:37pm
The Sony Pictures hack was already bad, but it's getting much worse. The Nov. 24 hack has evolved into an international crisis, filled with extortion attempts and embarrassing leaks that include details about the lives of Hollywood celebrities.
Neighbor's loss inspires Utah man to create 'disguised' fire extinguisher
Natalie Crofts | posted Dec 15th - 12:05pm
Greg Mockett was worried after two homes in his neighborhood were lost to fire in 2013, including one that went up in flames on Christmas Eve.
'Spectacular' meteor shower wows stargazers
Kevin Conlon and Melonyce McAfee, CNN | posted Dec 15th - 9:19am
A spectacular meteor shower delighted and awed skyward eyes over the weekend in the Northern Hemisphere.
CERN nuclear physics lab admits Pakistan
Workshop gives Scouts insight into STEM careers
Indonesia volcano erupts, injuring 4; 1 missing
Lava slows but still on track to hit Hawaii market
Japan scientist quits as cell research discredited
Group challenges timber producer's 'green' label
Hawaii County Council decides to appeal GMO ruling
Sustainability study: Class keeps an eye on fish
Vancouver school wins contest for recycling
Q&A: Drones might help explain how tornadoes form
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Conference Paper
Searching for Common Sense: Populating Cyc from the Web . The Twentieth National Conference on Artificial Intelligence.. 2005.
Methods of Rule Acquisition in the TextLearner System. S. Nirenburg & T. Oates: 2009 AAAI Spring Symposium on Learning by Reading and Learning to Read. :pp.22-28.. 2009.
An Introduction to the Syntax and Content of Cyc . 2006 AAAI Spring Symposium on Formalizing and Compiling Background Knowledge and Its Applications to Knowledge Representation and Question Answering.. 2006.
Hypothesis Generation and Evidence Assembly for Intelligence Analysis: Cycorp's Nooscape Application . 2005 International Conference on Intelligence Analysis.. 2005.
Gathering and Managing Facts for Intelligence Analysis . 2005 International Conference on Intelligence Analysis.. 2005.
Converting Semantic Meta-Knowledge into Inductive Bias . 15th International Conference on Inductive Logic Programming.. 2005.
Automated Population of Cyc: Extracting Information about Named-entities from the Web . the Nineteenth International FLAIRS Conference. :pp.153-158.. 2006.
On the Application of the Cyc Ontology to Word Sense Disambiguation . the Nineteenth International FLAIRS Conference. :pp.652-657.. 2006.


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While Jane and Owen are enjoying their Roman Holiday in Italy, the firm is on shaky ground under Kim's leadership when she discovers they are in financial trouble. Kim reluctantly dispatches Teri to bring Jane home to take on a lucrative murder case while Grayson comes to terms with his new feelings for Jane. Meanwhile, following the devastating news of Grayson and Stacy kissing, Fred moves on with new girlfriend Ally. Stacy turns to famed relationship guru Nikki LePree (Kardashian), for love advice.
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As much as most hate him I still love me some Otto von Schirach.
As much as most hate him I still love me some Otto von Schirach.
There is some good stuff in there, Pot. I really like the Plaid song. Were you able to catch them on their short tour?
I have some vids I'd like to throw out there as well. A little different than Pot's choices, to say the least.
I really dig Funki Porcini. He's got a dark nu-jazz thing going on a lot of his albums. Here's a couple of his songs:
B. Fleischmann
Isan - Not my favorite song of theirs, but they are really cool.
The Dining Rooms. They are one of the main groups that got me into this type of music.
For your health
Yeah I just saw Plaid with Mr. Projectile a couple weeks ago. It was a lot higher energy than I expected.
Nice links. I remember the Deep Forest, pretty cool. For some reason I associate them with Enigma and Dead Can Dance.
Would be cool if there was an extra stage, or after hours tent with Ulrich Schnauss, Zero 7, Air, Thievery Corp, the Orb, Kruder and Dorfmeister, type acts. WOot Chillout lounge
04' 05' 07' 08' 09' 10' 11' 12' 13'
Metric, Of Monsters, Local Natives, Beach House, Yeah Yeah Yeahs, Band of Horses, Stone Roses, Foals, Tegan and Sara or How to Destroy 2 Bears, Violent Femmes, Portugal, Hot Chip, Spiritualized, Simian Mobile or Postal, Moby, New Order, Sigur Ros DIIV, Oh Sees, Grimes, Paul K, Oakey, Vampire Weekend, Pretty LIghts, OMD, WU, RHCP, Dead Can Dance
For your health
Hearing the tablas in that video has reminded me that Aloke Dutta has suffered a major heart attack. For those who don't know him, he is the greatest tabla player to ever touch the drums and has taught many of todays greatest drummers. He is one of the kindest spirits I have ever had the privilege of meeting. It will be a sad day in the music world when he is gone.
here. The lineup was killer last year, too.
While it doesn't take place in the castle, it is right nearby. Check out that picture for Eastnor Castle while you are at it.
For your health
Boards of Canada, Aphex Twin, Biosphere, Seefeel...
That Deep Forest stuff is really cool. Definitely see the Enigma parallel. I actually really liked a lot of what Pot posted too, although it's not usually my style. Keep the posts coming. This is turning into a nice recommendation thread.
For your health
Ulrich Schnauss
wow, I never heard the Seefeel stuff, sweet !
04' 05' 07' 08' 09' 10' 11' 12' 13'
Metric, Of Monsters, Local Natives, Beach House, Yeah Yeah Yeahs, Band of Horses, Stone Roses, Foals, Tegan and Sara or How to Destroy 2 Bears, Violent Femmes, Portugal, Hot Chip, Spiritualized, Simian Mobile or Postal, Moby, New Order, Sigur Ros DIIV, Oh Sees, Grimes, Paul K, Oakey, Vampire Weekend, Pretty LIghts, OMD, WU, RHCP, Dead Can Dance
A great group for anyone into the more ambient side of things is The Dead Texan. I have had their CD for a year and a half and I still have to listen to it once a month all the way through. It's one of the guys from Stars of the Lid. Amazing stuff!
Also, here is the video for my favorite song of theirs right now (it has changed 5 or so times already): The Struggle. No YouTube for that one, though.
For your health
i know all the pretentious bastards on here are going to give me so much shit for asking such a dumb question, but aphex twin is one of those artists that has been an enigma to me all these years; ive had his selected ambient works vol2 for awhile now, and i honestly love it. but i havent gotten around to checking out any other of his albums. so here's the stupid question of the day, which album(s) do you recommend, and do all of his other albums have straight beats or are they all abstract as the album i have?
His albums are not all like SAW2. They go from ambient, acid techno to drill and bass and melodic stuff. And there are a lot of more sounds in his albums than those. If you liked the SAW2's ambient sounds but want them more upbeat, try SAW1. If you like melodic sounds, crazy drill beats and prepared piano pieces, try Drukqs. If you want Drukqs but with a more innocent/fun atmosphere or less 'serious,' try the RDJ album. If you like acid sounds and songs made with analogue equipment, detuned synths, try the Analord series. And if you like video games sounds, try Melodies from Mars.
u guys should google search this dude called Ochre...he gives away a ton of music on his website and he is as good as plaid in my opinion.
It seems like we have a revival of Downtempo/IDM discussion going on, so what better time to bring back this thread.
I will get it going again by posting an old mix that I posted sometime last year. I have never done any drugs, but I am pretty sure this should be a good mix to listen to when high.
High Times
1. King of Woolworths - Bakerloo (Main Title)
2. Emperor's New Clothes - Haunted Music
3. UNKLE - Bloodstain
4. ISAN - Cathart
5. Ulrich Schnauss - Monday-Paracetamol
6. Flunk - Magic Potion
7. Single Cell Orchestra - Febru-Wary
8. Art of Noise - Moments in Love (Edit)
9. Heights of Abraham - High Time
10. Kruder & Dorfmeister - 1st of Tha Month
11. Jens Buchert - Superdope
12. The Dining Rooms - Le Crepuscule Du Matin (Chillin' on the Blues Mix)
13. Sasha - Baja
14. Groove Armada - Inside My Mind (Blue Skies)
15. Young American Primitive - Sunrise
For your health


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Bandeau Dress
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Philosophy and Superstition
The idea of all the world being a part of God, or participating in deity, is common in New Age thinking. Perhaps this view is popular in the West because it is so democratic, all things sharing equally in divinity. ...Read More
The Beauties of Heaven
The greatest aspect of heaven is the presence of God. Our worship should serve as a brief taste of the glories of being in His presence. Remember as you go to public worship this Sunday that you are entering the ...Read More
The Awful Reality of Hell
Hell's primary purpose is to punish sinners. While that does not apply to believers, there are still at least two reasons to study the doctrine. First, the better we grasp the horrors of hell the more we appreciate God's grace. ...Read More
Who Is the Antichrist?
Read the verses cited above in John's epistles. How were you antichrist before you believed? What antichrists do you see operating both nationally and locally today? Practically speaking, what can you see in John's letters that indicates how you should ...Read More
The Rapture Question
Where is your faith? Is it in the person and work of our Lord Jesus Christ, or is it in a hope that you will be "raptured" out of suffering? Remain confident in Christ's ultimate triumph, remain willing to take ...Read More
The Millennium: When Is It?
Most of the Reformers and the Puritans were postmils. Calvin, though, was an amil, and Dutch Calvinism, after a postmil start, has tended to be amil. Fundamentalism of the last 150 years has tended to be premil. In light of ...Read More
The Importance of Prophecy
Prophecy is important. It shows God's control over history, in that what He predicts does come to pass. Take care not to "throw the baby out with the bath water" when rightly rejecting the fantasies of some prophecy teachers today.Read More
History and the Christian Faith
All three of these types of problems still exist in the church today. Determine to stand strong in the face of persecution. Beware of false teachers—be discerning whom you follow. Resist the temptation to be idle. Pray that when the ...Read More
Answers for the Thessalonians
As an exercise, read 1 Thessalonians 5:1–11 three times. Read it first as if the destruction of Jerusalem, near at hand, is in view. Read it second as if it refers to every crisis in history, when God deals with ...Read More
A Letter to the Thessalonians
Paul loved the Thessalonians so much he shares not only the Gospel of God but his very life as well (2:8). How much of yourself have you given away to your local church out of love for the people? It ...Read More
DevotionalsDaily readings to encourage your heart and mind in the pursuit of God and his glory.
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Modern Marvels: Sticky Stuff DVD
Sale Price: $19.99
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- Format: Color, DVD-Video, NTSC
- Rating: Not Rated
- Number of Discs: 1
- Run Time: 50 Minutes
- Region: Region 1
- Aspect Ratio: 1.33:1
- Language: English
- Studio: History Channel
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text: Celine Payne, Miss Rampway 1969-1970 Georgia State University Beauty contests--Georgia College students--Georgia--Atlanta Georgia State University--Students Local identification number: G1984-30_0069 Far right is Miss Rampway 1969-1970, Celine Payne, with other Georgia State University students. [Filed under: Beauties] Special Collections and Archives, Georgia State University Georgia State University. Libraries. Special Collections black-and-white prints (photographs) StillImage http://188.8.131.52/cdm/ref/collection/university/id/495 8 x 10 inches Image/jp2 Office of Public Information 1969-1970 Atlanta (Ga.) Fulton County (Ga.) The contents of this item, including all images and texts, are for personal, educational, and non-commercial use only. This item is the property of Georgia State University Library, and any user is asked to acknowledge Georgia State University Library. G1984-30_0069, Office of Public Information Records, University Archives, Special Collections and Archives, Georgia State University, Atlanta.


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Dentistry Today Live Blog
Welcome to our live blog.
Tag: sulfates
Eleva Naturals Booth
Wednesday, 01 December 2010 10:00:00 Category Live Coverage at the 2010 Greater New York Dental Meeting
We concluded by seeing Eleva Naturals oral care moisturizing mouthrinse. It's made up of natural, nutrient-rich ingredients, xylitol and carbamide peroxide. It has a mint taste and does not contain alcohol, fluoride, gluten, sodium lauryl, sulfates, added colors, artificial ingredients or flavors. One full cap provides hours of protection and moisturizes the mouth. It doesn't stain the teeth, but it does whiten teeth. It utilizes the healing properties generally found in wheat grass, aloe vera and almond oil.


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Before you say, "Polls don't mean anything..." I agree with you. I rarely follow RCP but thought I would take a look. However, this is pretty telling... and definitely a shift in the overall national opinion.
Tonight, will probably also play a critical role in this trending back down, or rising even more. 80 MILLION people watched the 2008 VP debate, and I think we could see the same number this year. Ask most people on the street, and most know Joe "Gaffe Plagued" Biden has a reputation for being... well... Biden.
It's like watching a NASCAR race. You don't necessarily say it - but you all know you watch for the CRASH on the final lap. Tonight, you may get your wish


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