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Hewlett Packard ships Refurbished printers as New
Posted by
I contacted Hewlett Packard via their Customer support website to replace an existing HP PhotoSmart (PS) C5200. I did this because I felt the vendor could provide the fastest info on this product's successor. I was sent to sales and told my initial machine, although still available, had far been surpassed by their latest PS printer, the HP PhotoSmart Premium C410. I fell for the pitch and was confident buying from HP directly instead of Amazon, NewEgg, etc. The product arrived and has been problematic ever since.
1-MY BIGGEST COMPLAINT IS THAT HP FRAUDULENTLY MISREPRESENTED A FACTORY "REFURBISHED PRODUCT" AS NEW (the customer will eventually find a small label marked "Factory Re-conditioned" cleverly hidden in the rear of the machine) AND CONTINUES TO COVER THIS UP.
2-MY SECOND COMPLAINT IS EXTREMELY POOR SOFTWARE (don't be sold on impractical software bells and whistles on a unit that can barely print in monochrome).
3-I AM EQUALLY UNHAPPY THAT HP HID THE STATUS OF A USED MACHINE AND INSISTED I BUY SEVERAL ROUNDS OF ORIGINAL HP CARTRIDGES FACTORY DIRECT THAT DID NOT HELP THE PRINTER FUNCTION. Don't let them sell you print paper exclusively either.
4-FOURTH, CUSTOMER SUPPORT WAS UNRESPONSIVE AND THE CSR (cust. service rep) FAILED TO FOLLOW UP AS HE PROMISED (they won't id themselves and never provide a means of staying in contact with any single Support person).
Consumers should note that in addition to the fraud, the company will continually push product accessories at the customer's expense, and avoid establishing a customer encounter record to hide evidence of consumer complaints. The object is to also charge the customer for Product Support as much as possible. In my case, I have been ripped off on all counts, in addition to the cost of a minimally functional product. My experience has been (after four machines, from laserjets to all-in-ones) that nearly all HP products have STRONG DESIGN FLAWS, but function well in one or two capacities only. In this case, the C5200 prints quality photos but is inadequate as an all-in-one. Conversely, the C410 has VERY POOR PHOTO PRINT CAPABILITY and poor, SLOW general print function. THESE PRINTERS HAVE NO LEGACY QUALITY, i.e. because one in the line functions well does not mean subsequent PhotoSmarts will. GIVEN THE FRAUD, I WOULD NOT BUY ANOTHER HP PRINTER REGARDLESS OF ITS REPUTATION. THE COMPANY HAS ALREADY SACRIFICED THEIRS.
Same Photo Image Comparison between
HP PhotoSmart C5200 (left; 5/2010 yr.) & HP PhotoSmart Prem C410 (right; 10/2011 yr.)
Despite using the same idealized photo print color settings of the C5200 (image 1; below left) all images of the HP PhotoSmart Prem C410 (image 2; below left) have a "Solarized" photo appearance with an inaccurate color profile that could not be corrected. Note that the C410 also has mechanical issues. Using the same paper, the C410 feeds improperly with photo paper. Printing was only minimally effective for B&W non-photographic copies and documents.
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trmn8r on 03/16/2012:
There is a lot going on in your complaint.
I can't get past one thing, and that is that they evidently sold you a refurbished printer as new. That is a big deal, and I don't think that is legal.
This printer wasn't a warranty replacemnent, but you actually purchased it? If so, I'd demand they take it back.
trmn8r on 03/16/2012:
I see HP has a program where they sell refurbished products.
But they should tell you if that is what they are selling you!
Melissa on 08/24/2012:
Their customer service is the worst. They promised they would call me back but never did. They do not care and I will NEVER EVER buy an HP product again. The HP photosmart printer I made the mistake of buying is no good.
Don on 10/13/2013:
I had a bad 2yr old 8500a and was going to go to Office Depot and buy a 8600 for $150. I called HP and was offered an exchange 8600 for $170, but they could take back my un opened ink and give me a 3 yr warranty for $20 which I thought was a better deal. They seem to die at 2 yrs. In looking up the SN I saw the refurbished sticker on the back, a complete surprise since on line they go for around $110. I am willing to keep the printer but want a price concession. They are supposed to call next week. With the warranty I feel OK but like someone wrote this is a deceptive trade practice.
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HP is unable to make its "all-in-one" product work as advertised
Posted by
Peter Aleff
PALO ALTO, CALIFORNIA -- I requested repeatedly that HP provide me with the proper software to run its newly purchased Photosmart Premium C309g "all-in-one" so that it can scan documents and save them to my computer, and also read SD memory cards from my cameras to save the photos on these cards also to my computer.
HP is advertising its machine as an "all-in-one" but has so far been unable to provide software that lets it perform the above functions. I have given their support technicians repeatedly all the data about my computer and system that they requested but none have been able to send me the software which HP's advertising promised. They produced a 15-page thread of questions which I have all answered, some of them several times, as shown on their ticket number 8038129400, but they have not produced any solution to the simple problem I described: HP's machine does not do what HP says it will do.
Instead of providing this promised software, their technicians sent me six pages of lengthy instructions with multiple steps and interventions in the registry which I believe goes far beyond what any supplier can ask a good-faith customer to do, just to compensate for HP's inability to supply non-defective software with its product.
HP's lack of concern for the working of its software extends to the notifications about updates for that software: that notification pop-up is incomplete, it cuts off much of the text and all the links where to click to get those updates. Moreover, this intrusive pop-up does not even let me close it, so each time I have to email to HP to find out the new URL where I should obtain those updates and make that pesky notification disappear.
HP is well aware of this problem because it mentions it on its website, but it has done nothing to fix this annoyance. Similarly, HP knows about the problems with the scanning and photo-saving software, but it has done nothing to remedy them except posting an alert about the disappearing scans on its web page and offering a download. That download does not work with HP's software but tells me after the downloading and installation attempt that the software installed on my computer does not need this patch.
I told HP in a recent email that I prefer they solve the scanning and saving problem by sending me properly written software instead of obliging me to endure another tech support session on the phone, like the one that was needed to make their machine connect to my network, which is about as desirable as a root canal procedure. Here is what I had written:
>>>> I don't want to give you my phone number
>>>> because I prefer to communicate by email -- I am
>>>> often not near a telephone or unwilling to be
>>>> interrupted by it, and I don't want to spend hours in
>>>> a typical tech-support phone conversation.
Still, despite this rather clear rejection of another tech support phone session, a case manager at their "escalation team" emailed me in response to my alleged "request to speak to someone at HP", showing again a total disregard for all the prior correspondence with the technicians at their lower support level. All I am asking for is that HP send me the software its "all-in-one" needs to perform its job, but so far that appears to be beyond their capability.
Their tech support behaved so far in the same dismal way that another dissatisfied customer described on this forum on 4/20/2010 at http://www.my3cents.com/showReview.cgi?id=76968 under the title "
"Hewlett-Packard Company Complaint -- HP makes customers do more work - Terrible procedures in place".
Like the customer who wrote that complaint, I have been an HP customer for a long time and own several of its earlier printers, such as a Laserjet IIP Plus and a Photosmart 8150, but it has become clear to me that the old HP which supplied these once reliable products does no longer exist and no longer appears to have the basic competence to make its products work as advertised without trying to have the customer perform their complicated repair work, and without caring that some of their commercially offered software is defective and does not work.
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Alain on 05/05/2010:
Thank you for this information.
Anonymous on 05/05/2010:
Personally, I can't stand "all-in-one" products. IMHO, when one component fails, you are SOL.
MRM on 05/05/2010:
Dryad, I take it that you have never used All-In-One printer. They are reliable, they are space-saver (instead of having 3 standalone devices), and they cheaper (than buying 3 standalone devices).
Alain on 05/05/2010:
You're right, Dryad! (Although I currently use a Cannon Printer/scanner/copier that's working well).
Anonymous on 05/05/2010:
I'm currently using an HP laserjet6p printer.
MRM on 05/05/2010:
I was planning on getting a wireless printer but do I really need that?
warddw1526 on 05/05/2010:
MRM, I found that there have been many problems with wireless printers. There are a lot of problems that can pop up with interference with the wireless signal. Things like cell or cordless phones can cause interruption.
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Bad Printer - Horrible Policy To Their Customers
Posted by
HP Hater!
In the spring of 2008 my old HP printer bit the dust. It had been a great printer, and we still use what is left of it.
However, I needed on that worked completely so I purchased the C5500 (?) because I had such good luck with the last HP. It worked fine until last March of 2009. It went out so I called HP. He walked me through several steps to check it but came to the conclusion that, probably during an electrical outage, something (I forget what exactly) blew and it was irreparable.
On March 30, 2009 I went to Fryâs Electronics in Manhattan Beach, CA. 90266. I purchased the same printer, now the HP C5580 All-In-One, because I was familiar with it and felt that the reason for the last one to go out was beyond anyoneâs control.
When I brought it home, my husband installed it. Saying it was very complicated and difficult to do. He has much experience with printers and he is a Photographer and does most of his own printing. He has also owned many printers over the years and many of them HPâsâ¦â¦without such difficulty.
Shortly after that, April 4 2009 to be exact, my ânewâ printer would not print on the Versa Check paper that we used for our checks. The error message continued to say âOut of Paperâ. Both of the previous printers worked fine for this printing.
I called HP assistants and he went into my computer and fixed the problem. He was just great and patient as so very helpful. He spent over an hour with meâ¦..his time and mine. My service ticket # was 802-360-1809.
Not long after that I couldnât get the scanner to work. The printer says, âTry starting scan from computer. Refer to documentation for details.â I never could get that to work. I donât scan very often so I thought I would deal with that later.
In the meantime, my envelopes would not printâ¦.the standard #10 envelopes which had printed at the beginning of my ownership of this printerâ¦..and both the last printers. The error messages says, âWrong size paperâ I tried changing anything I thought might be the problem.
Now, June 3, 2009, the printer again would not print on the Versa Checks.
I am now furious! I called HP service. They couldnât even find my last Service Ticket #. They wanted to go through all the fixing again. I run a business and do not have time to spend hours on the phone fixing a product that is basically new and has ALREADY been fixed beforeâ¦..now it has more problems.
I told HP that I wanted my money back, a whopping $162.36. I need to immediately get another printer as I need to print checksâ¦immediately. The service representative continued to say, âSo. How can I help you today? What is the problem?â I continued to repeatâ¦over and over, I did not want to spend any more time on it and would like to speak to a supervisor. They made me wait 1 hour and 25 minutes until they would finally put her on. During this time the conversation with the representative continued with âSo. How can I help you today? What is the problem?â I was about to blow my mind. I said, âDid you not hear with I said in the beginning and have repeated many times?â
After this 1 hour and 25 minutes, Nadia in India, came on the line. She began by telling me that she had been in a meeting and had to leave that meeting to help me.
I informed her that I had been in the middle of keeping my business running when I had to stop and deal with a printer that stopped working, losing my time and waiting so long for a supervisor. Not only, I was unable to leave the phone even to go to the bathroom.
She asked what the amount was I was requesting which was/is $162.36.
She assured me that someone would call me back the next day to speak to me in regards to my problem/s. My service # was 802-578-2518.
On Monday, June 8, 2009, a HP representative contacted me. He said it was impossible to take the printer back and refund my $162.36. The only thing he could do was sent me a refurbished printerâ¦..YESâ¦A REFURBISHED PRINTER!!
It is very clear, to me, the importance of Hewlett-Packardâs customers. I asked him, "For $162.36, to keep a returning customer you can't do that?" "No." he replied.
TIME! Time lost trying to fix problems, TWICE. TIME waiting on the phone with HP losing time for my business plus having no printer when needed, making it necessary to purchase another (NOT HP) printer, immediately so as to continue my work. $162.36 for printer
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"Black cartridge only" uses color ink!!!
Posted by
MARIETTA, PENNSYLVANIA -- I can't believe it, but it's just been confirmed by an online chat support technician... When you set your printer preferences to print in black only, and pick "Black print cartridge only", you still use color ink.
Silly me, I was trying to save my color ink for things that needed it... like color printouts!! I set my default to fast draft, two pages per sheet, and black cartridge only to save resources for jobs that really need it.
Now, when I really need it, I'm out of color ink, and can't print at all!!! Not even on "black only".
Here's the transcript of my session with HP:
Olivia: Hello James,
Olivia: Welcome to HP Total Care All-in-One Chat Support. My name is Olivia. How may I assist you today?
James B: Hi
James B: My printer is running out of color ink, even though I'm telling it to only use the black cartridge
James B: Now it won't print at all, even though I only want to print black & white using only the black cartridge
Olivia: I understand that even if you are printing in black the catridges are getting empty. Am I correct?
James B: yes, the color cartridges are getting empty
Olivia: May I know if you are receiving any error messages on the front panel of the All-in-One?
James B: yes... when I print, I get a popup on the screen saying I'm running low on colors... I click 'OK', and a message on the printer screen tells me the same thing. I click 'OK' to print in black only and it prints. However, now the printer is telling me "cannot print" until I replace the magenta and yellow inks
Olivia: May I know when exactly you had replaced the catridges?
James B: I'm not sure of the exact time frame... they've been replaced at different intervals, the last color was magenta, I believe, maybe three or four months ago
James B: my default printer settings specify fast draft and black cartridge only...
James B: if I need to print in color, I have to manually change the print properties when I print a document
Olivia: James, part of color ink is also taken for printing good quality print outs
James B: ?
James B: even when you specifically check "use black cartridge only" on the driver window??
Olivia: If the print only black cartridge or print in grayscale is selected, it reduces the usage of color cartridges
Olivia: But, color cartridge would be used
James B: wow, does it say this in the manual somewhere?
Olivia: However, usage of color cartridge is reduced so that there is no need to change the color cartridge in frequent intervals
Olivia: No
James B: wow
Olivia: Is there anything else I may assist you with?
James B: no offense to you, it's an HP issue, but that's absurd!!!
James B: yes, where do I send a major complaint?
James B: still there? I really want to file a complaint somewhere
James B: this really is unacceptable
Olivia: You can send your queries and complaints to 1-800-474-6836.
James B: what department is that?
Olivia: You can contact the above number and check for the department you want.
Olivia: Is there anything else I may assist you with?
James B: okay, thank-you very much. No, that's everything, thank-you
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Anonymous on 03/28/2008:
This isn't anything new, nor is it unique to HP. There actually is a noticeable quality difference between a printer that has only black ink. I wouldn't go out on a limb and say that it is done only for quality purposes, but that does come into play.
CrazyRedHead on 03/28/2008:
I have a Brother that is color and it still uses the color when printing in black and white. It is so that the color doesn't clog up. Which is why when one color is out the entire thing will not print in any color, it won't even turn off. I can still fax but with no print out.
Rick$ on 03/29/2008:
A while ago the color stopped working on my HP d145. I replaced the color cartridges but was still getting poor results. So I decided to ust this printer in 'Black Only' mode for B&W jobs and bought a new 8100 for pics and color jobs. Now, as I'm trying to print my tax returns my d145 refuses to print even in B&W because the color cartridge is now at 0%.
So, it looks like I'll have to buying color cartridges to use this printer even though I can't actually print in color. So much for 'Black Only'
Thanks HP!
If anyone has any ideas for a workaround I would love to hear them.
Rick$ on 03/29/2008:
btw, I'm not buying the quality argument. Inkjet printers worked fine for years with ONLY a black cartridge. IMO this is all about selling more overpriced ink cartridges.
Ponie on 03/29/2008:
In defense of HP (but only the good Lord knows why I do), they've finally brought their cartridge prices more in line. When I bought my first HP color printer, one black and one color cartridge came to a little over $65. Last fall I purchased the 4-in-1, 5610. Couple of weeks ago I bought a color and a large black cartridge and the total price was $39 and change. Didn't know about the use of color when printing in B&W. Good information to have when my printer starts notifying me I'm out of color ink and I didn't make that many color printouts.
sngbrdb on 03/31/2008:
I'm not arguing that using color when printing black makes a better black (though Rick$ has a point)... but when you have a choice to "use color" or "not use color", telling me both use color is absurd!! I'm telling the printer "I don't care about the quality, just use black ink"
I have five color cartridges... each costs $10 at Wal-Mart. Add $20 for the black cartridge, and I've got Ponie's $65 beat, hands down. I may not have to replace them all at the same time, but overall, it's still pretty expensive
: (
I could almost buy that it's so the color doesn't clog, except that thing spends more time in "device maintenance" mode than it does printing. : \ Y'd think device maintenance (whatever that is) would handle unclogging ink.
Ah well, Ken's probably right... if one manufacturer does it, they all probably do.
:: sigh ::
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HP refuses to honor warranty, then lies, then sends a defective replacement printer
Posted by
ALABAMA -- I purchased an HP all-in-one Photosmart C6180 printer in October of 2006. At the time, I had difficulties connecting it to my laptop wirelessly. It was able to print, but not scan. I spent many long hours on the phone with tech support, and finally they told me the problem was with my computer's registry. I ceased to worry about it, because I knew my computer was old and was planning to get a new one anyway.
In September of 2007, I purchased an HP Pavilion laptop. I specifically looked for an HP model because I thought (foolishly) that it would easily connect to the printer and I could avoid my previous troubles. After taking off all the software that comes pre-installed, I attempted to connect to the printer. Again I had the same trouble that it would scan and not print. This time, I knew the problem was with the printer as the laptop was brand new.
I called tech support and told them I either wanted my printer fixed or replaced. They attempted to fix the problems for me. I spent two weeks calling them back trying to get the printer fixed. I was told again and again that a 'case manager' or an 'engineering team member' would give me a call the next day. I never received these calls and was forced to go back to the bottom of the phone tree again. During this ordeal and the many botched attempts at repair, my printer stopped connecting to the computer at all, making the problem worse than before. I was told that the problems I was having were a known issue with this model of printer (Photosmart C6180).
I finally fixed the problem all on my own (no thanks the hp tech support). The computer and the printer worked wonderfully for about two days and then quit for no reason at all. I again called hp tech support, this time to ask for a replacement. The man I spoke to was actually the most knowledgeable and helpful person I had spoken to throughout this whole mess, and he fixed the problem, explained to me what was going wrong, and showed me how to fix it if it ever happens again. I was very pleased to *finally* have a working printer, and was relieved to have found someone at the hp tech support who actually knew what he was talking about.
Little did I know, that was the last day of my warranty. Less than 24 hours later, the printer stops connecting to the computer (again) and the fix I was shown did nothing to resolve the problem. I call hp tech support back, this time convinced that the printer was beyond all hope of repair and asked for a new one. At this time, I was informed that my warranty had expired, and the hp rep tried to sell me a warranty extension or a $35 tech support session. He had some nerve trying to sell me stuff when I had called to complain...
When (two days later) I was finally able to connect to a person with the authority to give me a replacement printer. He refused to do this, instead offering me three options: 1) try to fix it myself using the hp website (which I had tried many times before while on hold for tech support) 2) purchase a tech support session for $35 or 3) purchase a refurbished 'upgrade' of the exact same model of printer (yes, the one with 'known issues') for more than I paid for the printer brand-new last year. He told me I couldn't get a replacement because my warranty had expired, even though I explained to him that I first called hp with the problem two weeks ago and that I can trace these problems back to when I first purchased the printer. He agreed to put me through to his supervisor.
His supervisor, unfortunately, didn't pick up the phone and I was routed to a generic voicemail box where I left as many details as I could.
That's where we are right now. I intend to continue updating this report (and sending the updates to HP) as things progress.
The moral of the story: Don't buy a Photosmart C6180. In fact, just don't buy from HP at all, unless you are a tech guru and can fix it when there are problems. In which case, please contact me so maybe you can fix my printer!
UPDATE: Got a call from a case manager
I called HP last night at about 7:00 pm and left messages explaining how I had filed a ripoff report, and encouraging them to come read it.
At about 1:30 pm today, I received a call from Dawn, a case manager with HP. she was *very* polite and helpful. She apologized for the inconvenience, listened to my complaint, and set me up with a replacement printer, to arrive on Thursday. Yay for ripoff report!
I will continue posting updates until this is all resolved, but it looks like HP is going to resolve this without too much fuss.
UPDATE: Printer received, still having problems
I received the 'new' printer last week, and unfortunately was not able to set it up over the weekend. I have spent the past three days trying to get it set up. It hooked up to my Vista computer fairly painlessly, but there were major connection problems when trying to hook it up to my XP computer. I finally got it to print, but I still can't scan from my XP computer.
And I don't really know if it can print, because I keep getting an error message saying that there's no paper in the tray when there are a good 30 sheets in there. And, the instructions that came with the printer say that I should use special cartridges the first time printing because the ink is supposed to mix with something in the ink heads during the first print. Which is all well and good except that they didn't send me any special ink cartridges.
So now I'm trying to get these special cartridges so that I can find out if my 'new' printer will actually print correctly.
Problem number two is that while I wasn't sure if I even needed these special cartridges, I went ahead and installed my own cartridges. I put in a brand-new light blue cartridge, but the printer is showing that the cartridge is empty. Blah. I'll deal with this problem once the special cartridges come in.
And problem number three, the biggest problem of all, in my opinion, is that although Dawn assured me I would be getting a new printer, this printer has a sticker on the bottom that clearly says 'refurbished.' Now, ordinarily at this point I wouldn't care but since this printer has almost as many problems as the last one I'm a little miffed.
I mean, the least they could have done is take the sticker off so that I wouldn't catch on to their lies. Come on, hp, if you're going to lie, do it right!
UPDATE: Now they tell me that I don't need these special new cartridges after all and that everything should be fine. But it still says my light blue is empty (regardless of the fact that it prints in light blue just fine) and it still is, after all, a refurb. But I think I'm going to just cut my losses if everything works well
My advice? If you are having troubles with hp just skip all the repair nonsense and get your money back right away. And then run away as fast as you can. :D Good luck and maybe one day we can sue them!
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SarahP on 12/05/2007:
The black has stopped printing on my Photosmart C6180. This happened on the one I originally purchased 12 months ago and now again on the replacement printer I received 3 months ago. Have you ever heard of this before? HP seems mystified as to why this is happening to me.
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Don't bother with HP "Tech Support" if you are past the warranty
Posted by
I received a HP Photosmart 8150 printer as a gift some time ago. During a move, I lost the box & all of its contents, but I kept the printer, as I had taken it out of the packaging & set it aside. I simply had never gotten around to setting it up.
So, of course, unable to find the remaining cables with which to connect the printer, I viewed HP's website, found their toll-free sales phone number, and called in to talk to someone. I was bounced around 4 times, from sales agents to parts store agents, but I had no problem with this. The 2 different departments each had access to information on 2 different cables that I needed. So far, so good.
I found the parts numbers for everything I needed, but I had one more technical question: Would I BE ABLE TO USE a 3rd cable to enable the USB port on the front of of the printer as a datalink to the computer, or is data transfer ONLY possible with the Mini USB port on the rear of the printer?
As sales & parts departments weren't "qualified" to answer this question, I was forwarded TO THEIR "TECHNICAL SUPPORT" staff IN INDIA. Once connected with a man identifying himself as "RAUL"/"RAOUL", I repeatedly tried to ask this very simple question, but was interrupted repeatedly: Name, email address, mailing address, daytime & nighttime phone numbers. Fine. That all took WAY TOO LONG FOR THE OBVIOUSLY SCRIPT-PROMPTED READER to ask.
FINALLY, HE GOT TO THE ONLY QUESTION THAT MATTERS FOR THEIR "TECH SUPPORT" DEPARTMENT: WHAT IS THE SERIAL NUMBER OF THE PRINTER? HE ASKED THIS TO DETERMINE IF THE PRINTER WAS STILL UNDER THE 1 YEAR WARRANTY. WHEN HE FOUND OUT THAT IT WAS OVER 1 YEAR OLD, HE PROMPTLY ENDED THE CONVERSATION, SAYING THAT HE COULD NOT HELP ME, BUT THAT I WOULD "HAVE TO" CONTACT THE ONLINE TECH SUPPORT VIA CHAT INTERFACE. Hello?! I GOT THE TOLL FREE NUMBER THAT CONNECTED ME TO HIM FROM THEIR WEBSITE. NOWHERE DID I SEE A DISCLAIMER STATING THAT TELEPHONE TECH SUPPORT IS STRICTLY FOR CUSTOMERS CURRENTLY UNDER WARRANTY. He wasted 10 minutes of my life following moronic prompts, only to refuse EVEN CONSIDERING MY VERY BASIC QUESTION. I hung up, as "ASSISTANCE" was clearly not forthcoming.
I called again, and was lucky enough to speak with THE ONLY SYMPATHETIC "CUSTOMER SERVICE AGENT" I had reached after dealing with 5 previous agents, who was in their CENTRAL AMERICAN PARTS SHOP DEPARTMENT. This agent did not know the answer to my question of port functionality, but she had me hold FOR 30 SECONDS, asked her supervisor, & GOT THE ANSWER I NEEDED WITH VERY LITTLE FUSS. By this point, I HAD SPENT A TOTAL OF 45 MINUTES ON THE PHONE WILL HP STAFF. I WAS LUCKY IN THAT I WAS HELPED BY THE ONE AGENT WHO ACTUALLY DID HIS/HER JOB, & THIS PERSON DID IT IN 30 DAMN SECONDS.
THAT DEPARTMENT ALSO APOLOGIZED FOR THE LACK OF SYMPATHY, PERTINENCE, & STUPIDITY OF THE INDIAN "TECH SUPPORT" DEPARTMENT, AND HELPED ME FILE A COMPLAINT WITH THE TECH SUPPORT SUPERVISOR. According to the parts shop agents, supervisors from different departments have the authority to do so. Who knows if that will lead anywhere?
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jktshff1 on 04/22/2010:
Got your problem solved apparently, so what is the problem?
45 min ain't going to put you out'a business.
FuggHP-Tech-Suprt on 04/22/2010:
@ jktshff1: The point is, I shouldn't have to call twice to get the correct answer & in a time frame that isn't ludicrous.
jktshff1 on 04/22/2010:
I understand, but stuff happens. Sometimes it's just hitting the right button or getting the right person that gets things fixed. The world ain't perfect and you did get the problem solved, although it took awhile.
Good post and good info. VH
FuggHP-Tech-Suprt on 04/22/2010:
Thanks, jktshff1. Unfortunately, there is no phone menu option for "Guaranteed Competent Professionals" :P
jktshff1 on 04/22/2010:
I understand, frustrating, yes, problem solved yep, but not in a timely manner and that is what you are complaining about and I agree.
bcd on 04/22/2010:
The connector on the rear of the printer is not Mini USB; it is a USB Type B connector.
jktshff1 on 04/22/2010:
bcd, depends upon an individuals "IBM Compatibility". Mrs JKT is a very intelligent person, but not very IBM Compatible. We go round and round all the time about her computer problems and skills. Quite a few people need assistance with problem they are not familiar with and that is the point. A quicker response by their cs would be a better solution.
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Why Bother With Hp-Short Life And Higher Cost To Repair Than Buy New
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After only 1 year, my beloved HP Photosmart all in one printer suddenly could not print black. All other colors printed beautifully! I tried everything to self-diagnose and correct the problem. I then took my printer to a well-known retailer that sells multiple brands/products. The retailer was very helpful but warned me that it was likely I'd have to bury my printer, even though it was really only approaching adolescence. I didn't want to give up so I called HP for support trusting they would want to assist - especially since in my view, my printer was really very new (after all, we should be able to get more than 1 year's service from expensive products with only moderate to average use, right?).
HP informed me I would have to enter into an extended service agreement which would cost more than to buy an equal and NEW HP replacement; the only way to address the issue. WOW - what service! Thanks, HP! Another HP consumer reported all kinds of problems with expensive HP hardware including missing screws - guess what - I think HP just gave them to me!
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madconsumer on 03/24/2013:
many of the low cost printers and electronics are considered disposable. as you discovered, to repair the item is often more than to replace.
make sure to recycle the old printer.
ok4now on 03/25/2013:
It's actually cheaper just to buy a new printer. Here's why. The new printer will come with all new ink cartridges. With the high cost of manufacturers ink it's almost like getting the printer for free. They make their money on the inflated ink replacements not the printer.
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COOKEVILLE, TENNESSEE -- The HP Scanner has not worked from day one - I continue to get an error message - "The scan cannot be performed because another program or computer is using the network, try again later" HP customer support, in two days, wasted 6 hours of my time and could not resolve the issue - they uninstalled and reinstalled their software so many times and I shut down and re-started my PC many times - I was then told the issue would be escalated to their next level for a fix - HP gave me a call time of 11:00 AM and did not bother to call me - I contacted them again and they said they would call me at 3:30 and once again it was a lie and no call! I finally called them and a supervisor, Fredrick, was rude, curt and did not speak good English, stated he had the solution - same issue on the phone for two and 1/2 hours and the software was again uninstalled and reinstalled - when it did not work and the same error message appeared, he hung up on me! If you call support you get either someone in the Philippines or in India - I immediately hang up if I reach India because the techs are down right DUMB and DO NOT speak good English!! What a nightmare - I am going to purchase a new scanner and it will NOT be HP! What is wrong with this sub-standard company that they cannot fix this issue - Looking at the web, this particular error message is a common issue!
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Alain on 02/11/2012:
For what it's worth, we've used a Canon MP470 for a couple of years now with no problems and excellent performance.
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Hewlett Packard's Pitiful Tech Support And Product Performance
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Ma Hayseed
GAUTIER, MISSISSIPPI -- I have always had HP printers: emphasis on HAD. Sadly I shall never have another. I got a new computer with Vista on it and I was unable to use my old HP printer to fax. I send approx 40-60 faxes per day in my business so I need the fax capability badly. I ordered a new Photosmart printer and paid for express shipping. I installed the printer and tried to fax to no avail. I spent over six hours on the phone with HP's technical support, who were largely in other countries with poor telephone connections and accents that impeded resolution. One technician in the Philippines came close to fixing it but after spending two hours on the phone problem solving with the fax seemingly working we thought it fixed and upon hanging up the problem returned. When I called to be reconnected to him was told 'there was no authorization' to do that. He might have been able to finally fix the problem but there was no possible way to contact him or speak with him again on the phone. Every time I called tech support I had to start all over with a new technician. In the six tech support people I spoke to only one really had the skills to resolve the fax issues but I could not talk to him again. In the end I just wanted a shipping box and return number to give HP back their printer. In calling for product return help one HP associate told me to wrap the printer in paper and ship it to Memphis, TN and I would get my money back...yah, right!! I could not find any number in the U.S. to call for help, could not fix the fax and cannot believe that HP will operate profitably much longer under these conditions.
As a customer I had been loyal since 1995. Now I go and look for a printer that I can use immediately without six hours of failed on-line assistance and take back to a local store if the product fails. Nice going, HP; you've cut your costs and cut your lifeline to your customers.
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nanomarket on 04/04/2009:
I think that your problem is with the VISTA operating system on your new computer and not with your printer. VISTA requires different print drivers than Windows XP. I assume that your old printer/fax worked when connected to a computer runnig Windows XP or earlier system.
Ma Hayseed on 04/04/2009:
No, the old printer did NOT work with the VISTA but had worked with my old computer (which I replaced 2 weeks ago) and XP...that is why I had to buy a new printer. I specifically explored the compatibility with HP before I brought the printer. They assured me that this printer would would work very well with Vista or else I would not have purchased it. Even the on-line tech with remote control of my computer could not fix it. Yes, there are print drivers, which were downloaded, and even the latest, greatest did not fix the problem. I purchased new USB cable, new phone connection cord, ran diagnostics and still the machine will not perform.
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Dis-satisfied with HP Service and Product Support
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MARYSVILLE, CALIFORNIA -- Where do I begin? I have tried to give this company the benefit of the doubt, only because I have had many of their products over the years without problems, or issues. During the last 3 years there has been a major change in the culture of the company that has translated into poorer quality control, especially in the customer service, and tech support divisions of the company. I believe it began when the company was undermining their CEO Carly Farrina.
My problems began 3 years ago when I purchased an HP Officejet 7210xi all-in-one. I had to have the unit replaced twice before opting for an upgraded all-in-one, when the technician who helped me address the issues with the 7210xi, suggested that the Photosmart C-6180 was a new efficient, relatively trouble-free unit. So, I ordered a Photosmart C-6180 last year in March of 2007. In June of 2007, there was an issue that could not be corrected through tech support, and they sent a new one. My new issue is with one of the ink cartridges being full and the unit not recognizing that fact, even after trying 2 new cartridges. After many hours on line with a technical person, it has been determined that the problem is with the hardware. When I indicated that the unit should still be under warranty, because it is less than a year old, I was told that the warranty applied to the original purchase date only; which makes it out of warranty, (by less than one month) and me S.O.L. Now the unit is useless for printing. I am very frustrated with H.P. and discouraged enough with their lack of support and service for their printers that I will not buy any more of their products.
The galling aspect of this whole situation is that when I first started using HP printers, they were recommended by my brother who is a computer whiz, and businessman who had used HP printers for a long time. When he began having problems with his Officejet 7210xi, he said that he thought that HP had begun to deteriorate on several levels within the company, after having trouble getting his printer serviced. He advised me to change to a Brother all-in-one, (which he did) after I began to have issues with my 7210, but I didn't listen. I bought the Photosmart C-6180.
Now I am out almost $300.00, and all I have to show for it is this huge paper weight, and a bad taste in my mouth!
H.L. Robinson
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Anonymous on 04/15/2008:
Thanks for the post! I have been a loyal HP consumer for years...I started using their stuff in the early 1990s with their scientific calculators (remember Reverse Polish Notation?). I have HP printers, cameras, PDAs, etc. I will remember and strongly consider this post when making future technology purchases.
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The management was extremely helpful and went out of there way to accommodate my needs. Best customer service, great communicators, answered all my questions THEY ARE THE BEST!William from Austin, TX
October 8, 2014
When you enter the door there always someone there to greet you with every expectation to meet your needs.Phillip from Round Rock, TX
August 28, 2014
The ladies at Uncle Bob's have always been a pleasure to do business with. They have gone out of their way to accommodate me with what ever my needs are. You can always find someone riding around the facility. Sometimes I just stop to chat and see how they are doing. You can always count on friendly service and expect a remarkable customer experience at Uncle Bob's in Cedar Park. Those ladie's are the best!!!Arvel S. from Cedar Park, TX
August 27, 2014
Greatest service ever! The person working there went way above the norm!! I arrived at closing time and he stayed beyond closing time. I thought he might rush me through the contract but he took his time to make sure I understood all my options and regulations. He showed me my storage spaces and by the time we were done I felt like I had made a friend. I am VERY SATISFIED!!!!Elton from Round Rock, TX
August 26, 2014
As stated before, Uncle Bob's Storage Company has figure out how to best serve they're customers. Each time I walk in to pay my storage fee, I'm always greeted w/a smile and helped immediately. On 8-23-14 I rented my 2nd storage unit, because I'm always assisted quickly. The facility is clean & free of clutter. The prices are completive, no hidden fees. Just all around great company.Marchelle Sheil from Round Rock, TX
August 25, 2014
I was definitely impressed by the lady that was working the day I moved out. She brought me and my family water. It was a hot day and it was something unexpected so it definitely left a lasting impression on me. I moved out about a month ago but I haven't forgotten her. The facility was always clean and every time I went to my storage unit it felt like everything was brand new. The facility was definitely well kept. I appreciate this establishment. Especially my location (Cedar Park, TX). I would recommend this to any and everyone. Thank youClarzell from Cedar Park, TX
August 23, 2014
My expectations were exceeded by the excellent customer service displayed by Jimmy. He is an asset to your business and very professional. I was not sure what size of room to rent and Jimmy explained each of my questions. AND he was not even upset that I asked many questions.Josephine from PFLUGERVILLE, TX
August 19, 2014
All three employees involved in my renting the storage unit were very knowledge and friendly: Michelle - associate on the phone when I called to inquire about availability and price; the Asst. Manager who called to confirm the day before I arrived; and Wanda, the Manager, who checked me into my unit. She could not have been more accommodating and helpful.April from Shreveport, LA
July 29, 2014
I have stored with uncle bobs before in pflugerville and the experiences I have had with your staff has always been pleasant and consistent in all aspects of business and friendly personnel I will store with uncle bobs again and recommend them to friendsJorge from Round Rock, TX
July 29, 2014
The staff was always friendly and helpful and didn't mind engaging in conversation with the clients. The policies were straight forward and explained in detail when I leased the storage space. The free usage of the moving truck helped me out considerably and allowed me to save money on that expense. Thank you for being there for this transition period. I will highly recommend this company and this facility in particular to family and friends in the area.Tiffany from Round Rock, TX
May 23, 2014


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Book your room at PB Surf Beachside Inn
Room Selected At Check InMax Occupancy: 2 guests (up to 1 child, 1 infant)
Standard Room, 2 BedsMax Occupancy: 4 guests (up to 3 children, 3 infants)
Standard Room, 1 BedMax Occupancy: 3 guests (up to 2 children, 1 infant)
Family-friendly inn with a complimentary breakfast, in San Diego (Beach Cities)
With a stay at PB Surf Beachside Inn in San Diego (Beach Cities), you'll be close to Pacific Beach Park and Seaworld.
This family-friendly inn is within close proximity of Mission Beach and Mission Bay Park.
Make yourself at home in one of the 50 air-conditioned guestrooms. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include phones, as well as coffee/tea makers and irons/ironing boards.
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At your hotel
A complimentary breakfast is offered each morning. High-speed wireless Internet access is available for a surcharge. Limited complimentary onsite parking is available on a first-come, first-served basis. Guests can use the outdoor pool at a partner hotel.
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A complimentary continental breakfast is served each morning between 7 AM and 10 AM.
The recreational activities listed below are available either on site or nearby; fees may apply.
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Minimum check-in age is 18
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Check-in time ends at 11 PM
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Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No elevators
- Fee for in-room wireless Internet: USD 6.00 per 24-hour period (rates may vary)
- Fee for wireless Internet in public areas: USD 6.00 per 24-hour period (rates may vary)
- Pet fee: USD 35.00 per stay
- Rollaway bed fee: USD 10.00 per night
We should mention
Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.


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Strauss resigns as SA Elementary principal
According to information provided by South Adams Schools Superintendent Scott Litwiller, South Adams Elementary principal Brian Strauss tendered his resignation on Oct. 3, effective immediately. Litwiller accepted the resignation on behalf of the Board of Education as board policy permits.
"Mr. Strauss informed me that he is under investigation in relation to his previous employment in another county. The investigation does not involve his work for or presence in South Adams Schools," said Litwiller.
Strauss came to the local elementary position in 2010, replacing Litwiller who had resigned from the position in order to take the superintendent's job.
Prior to coming to South Adams, Strauss was employed by South Central Elementary School in Union Mills in LaPorte County. Upon inquiry with the LaPorte prosecutor's office, officials replied that they had "no public comment at this time."
In October, 2009, Strauss was listed as a sixth grade teacher at South Central Elementary. The information also noted that Strauss had 14 years experience at that time and had been employed 100 percent of the time.
"Anyone with any questions or concerns normally affecting the elementary principal should contact Middle School Principal Mr. Rich," said Litwiller.
Litwiller noted that school officials are immediately beginning work on a replacement.
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Goran Tomasevic/Reuters
The Syrian conflict has been growing in intensity and scope for more than two years, with the United Nations estimating more than 100,000 dead and millions displaced.
Chronology of Coverage
Dec. 26, 2014
Jordan issues threat to Islamic State group should it harm Jordanian pilot First Lt Moaz al-Kasasbeh, who was captured in northern Syria; Kasasbeh is first military member of American-led coalition against group to be captured, and may be used by militants for propaganda purposes or may be executed for revenge. MORE
Dec. 25, 2014
Islamic State militants take Jordanian Air Force pilot hostage after his F-16 fighter jet goes down during military mission in northern Syria; group asserts that they had shot down plane along with antiaircraft missile, claim that United States denies. MORE
Dec. 24, 2014
Syria Journal; Lebanese air carrier Middle East Airlines is one of few that continues to fly planes over Syrian airspace; passengers opt for such flights despite warnings about dangers presented by war in Syria and consular travel advisories for Lebanon. MORE
Dec. 23, 2014
Annual report by news media advocacy group Committee to Protect Journalists finds that unusually high number of foreign correspondents were killed in 2014 while reporting on conflicts in Middle East, Ukraine and Afghanistan; also shows that, for third consecutive year, Syria is most dangerous country for journalists. MORE
Dec. 19, 2014
United Nations is seeking $8.4 billion to help nearly 18 million victims of Syria's conflict during 2015; request includes development aid for communities in neighboring countries overwhelmed by fleeing refugees. MORE
Dec. 18, 2014
Obama administration, seeking to cut off flow of oil to government of Pres Bashar al-Assad, imposes penalties on five people and six companies it says are defying American sanctions and helping Syria's government attack its own citizens. MORE
Dec. 18, 2014
More than 230 bodies of people believed to have been killed by Islamic State militants are found in mass grave in eastern Syria. MORE
Dec. 16, 2014
Navy fighter jets aboard USS Carl Vinson in the Persian Gulf launch off the carrier daily to carry out attacks against Islamic State targets in Iraq and Syria; pilots and aircrews struggle with danger and boredom during six-hour round-trip missions. MORE
Dec. 16, 2014
French authorities arrest 10 people in series of raids aimed at dismantling recruitment and transportation network for would-be jihadists who want to travel to Syria to join groups like Islamic State. MORE
Dec. 16, 2014
Two important Syrian military bases fall to insurgents led by Nusra Front, militant group aligned with Al Qaeda; rebels have been sieging bases in Idlib Province for two years. MORE
Dec. 14, 2014
Editorial underscores need to resettle Syrian refugees outside the overburdened Middle East; calls on more countries to step up and take in displaced people. MORE
Dec. 13, 2014
United Nations refugee agency reports that Jordan is allowing hundreds of Syrian refugees, stranded for months in buffer zone along northern border, to enter country; it remains unclear how many newly admitted refugees will be allowed to remain in Jordan, with UN and Human Rights Watch reporting that number of refugees sent back to Syria by Jordan has been rising in recent months. MORE
Dec. 10, 2014
United Nations refugee agency says number of Syrian refugees accepted for resettlement will more than double as a result of commitments given by governments at a conference in Geneva. MORE
Dec. 10, 2014
United Nations' World Food Program says it will resume aid to Syrian refugees after emergency appeal through social media, which resulted in millions of dollars in contributions. MORE
Dec. 9, 2014
Consortium of nongovernmental organizations call on governments to pledge to offer refuge to at least 180,000 Syrians, or 5 percent of all Syrian refugees. MORE
Dec. 8, 2014
Syrian official say Israeli warplanes struck two areas near Damascus, apparently ending monthslong hiatus in strikes attributed to Israel against weaponry destined for Hezbollah in Lebanon. MORE
Dec. 7, 2014
Eliza Griswold article profiles Syrian radio satirist Raed Fares, who has survived attempts on his life over his his video protests that skewer both Islamic State group and Pres Bashar al-Assad alike. MORE
Dec. 6, 2014
Al Nusra Front, Syrian extremist group with links to Al Qaeda, reports it has killed a Lebanese soldier in retaliation for Lebanese government's detention of wives and children of Islamic militants. MORE
Dec. 6, 2014
Mohammed Ahmed and Yusuf Sarwar, British citizens who fought in Syria, are both sentenced to 12 year prison terms; men were arrested in January upon their return to Great Britain for acts of terrorism after their families cooperated with police; case has incited debate over how to reduce risk posed by returning jihadists without discouraging families from cooperating with authorities. MORE
Dec. 5, 2014
French Islamic charity Pearl of Hope is shut down and its leaders, Nabil Ouerfelli and Yasmine Znaidi, are charged with financing terrorism by channeling funds to jihadists in Syria; group, which did some actual charity work, is one of several in Europe suspected of links to terrorist groups and arrests highlight often blurred line between legitimate aid organizations and those that aid terrorists. MORE
Dec. 5, 2014
United States Embassy in Ankara issues warning that extremist groups may be planning attack in Turkey on National Coalition for Syrian Revolutionary and Opposition Forces, an umbrella Syrian opposition group with international recognition; specifies that their office in Gaziantep, city near the border with Syria, is likely the target. MORE
Dec. 4, 2014
Iran has begun taking more active military role in fight against Islamic State militants in Iraq and Syria, highlighting unusual confluence of interests with United States; neither country is eager to acknowledge de facto nonaggression pact. MORE
Dec. 3, 2014
Editorial expresses alarm at United Nations World Food Program's announcement that it is suspending critical food program for Syrian refugees due to lack of funding; calls on richer members of international community to help make up this funding shortfall; notes that Syria is only one of growing number of crises around the globe that have created heavy demand on international relief organizations. MORE
Dec. 2, 2014
United Nations World Food Program has been forced to suspend voucher program that was providing food for 1.7 million Syrian refugees due to severe cash shortfall; suspension, one of most drastic cutbacks ever by an emergency relief provider in Syrian crisis, could lead to widespread hunger at onset of winter. MORE
Dec. 2, 2014
Turkey continues to urge United States to establish no-fly zone or safe area along Turkish-Syrian border, but no deal has been made; Obama administration officials say that they have not yet decided on whether to commit to what would be significant increase in American military engagement in the area. MORE
Dec. 1, 2014
Memo From Germany; cities throughout Germany are straining to make room for influx of refugees fleeing war in Syria, resorting to tents and modified shipping containers to house estimated 200,000 people seeking asylum there. MORE
Nov. 29, 2014
Shatila Journal; Syrian civil war has driven many Syrian families into Lebanon, roughly doubling population of Shatila and Sabra refugee camps in Beirut and stirring up painful memories for many Palestinians already living there; camps are notorious for massacre in 1982, when Lebanese Christian militants killed thousands of Palestinians civilians as Israeli troops encircling the area stood by. MORE
Nov. 28, 2014
Pres Obama's policies on Syria and Islamic State remain contradictory, which some on both sides feel is damaging American standing in region; Syrians are angry that American airstrikes targeting insurgents also seem to be in support of Pres Bashar al-Assad, president United States is supposedly trying to ouster, and that US can defeat Islamic State without taking sides in Syria's civil war. MORE
Nov. 26, 2014
Syrian government warplanes kill at least 60 people during airstrikes on Raqqa, de facto capital of the Islamic State in Iraq and Syria. MORE
Nov. 25, 2014
Editorial points out Defense Sec Chuck Hagel, who was pressured to resign, was asked to operate amid a shifting national security policy that remained tightly controlled by Pres Obama and his closet aides; warns this confusion will continue to present challenges for Hagel's successor; criticizes Obama's muddled approach to conflicts in Iraq, Syria and Afghanistan. MORE
Nov. 24, 2014
Memo from Europe; European governments are pondering how to deal with radical fighters who want to return from Syria, concerned about chaos returning militants may cause when they come back to their native countries. MORE
Nov. 24, 2014
Sen Rand Paul, likely 2016 Republican presidential candidate, calls for declaration of war against the Islamic State, position that is not widely popular within his own party; Pres Obama is planning to ask Congress for official authority to use force against ISIS in Iraq and Syria. MORE
Nov. 21, 2014
Photos taken by young Syrians in a refugee camp in Jordan capture joy of athletic play in midst of country, and lives, torn by war. MORE
Nov. 20, 2014
Op-Ed article by Leonard S Rubenstein of Johns Hopkins University and Dr Zaher Sahloul asserts regime of Syrian President Bashar al-Assad has descended to new level of barbarism, dropping brutal barrel bombs on field hospitals in order to deter Syrian citizens from seeking care; urges United States to create humanitarian buffer zone, along with no-fly zone, to protect doctors and other medical personnel. MORE
Nov. 20, 2014
Fate of obscure Syrian border town Kobani has become defining battle of broader contest with Islamic State; it is crucial public test of Pres Obama's strategy of combining American air power with local ground forces; for Islamic State, it is test of its image of inevitability and invincibility, and a tool for recruiting jihadists; for Kurds, it is a possible homeland, separate from Syria. MORE
Nov. 20, 2014
United Nations is among international aid organizations reporting that thousands of Syrians turned away by border guards in Jordan have build makeshift shelters in desolate stretch of desert in hopes that they will eventually be given asylum; situation is raising alarm among aid agencies, who say they see rapid decrease in options for Syrians fleeing war. MORE
Nov. 18, 2014
United Nations panel urges Security Council to order all countries to seize oil trucks coming in and out of territory controlled by jihadists in Iraq and Syria and to impose global moratorium on sale of antiquities from those countries; both oil and antiquities are thought to be vital sources of financing for groups that call themselves the Islamic State and the Nusra Front. MORE
Nov. 17, 2014
Islamic State militants release videotape showing that they have beheaded fifth Western hostage; man is identified as aid worker and former Army Ranger Peter Kassig; Pres Obama condemns murder, calling it an 'act of pure evil by a terrorist group'; footage is of poor quality, prompting analysts to say that execution may have gone awry amid sustained attack from United States-led military coalition. MORE
Nov. 14, 2014
American airstrikes on Syrian city of Raqqa, self-proclaimed capital of Islamic State, have scattered its fighters and disrupted harsh system they had imposed on residents; gratitude toward United States is limited, however, with food and fuel prices soaring, basic services disappearing and any semblance of stability vanished. MORE
Nov. 14, 2014
Police in Bosnia arrest 11 people accused of fighting alongside Islamist militants in Syria and Iraq or recruiting and raising money for such groups. MORE
Nov. 14, 2014
French citizen Flavien Moreau is sentenced to seven years in prison, charged with terrorism offense for having joined an Islamist group in Syria; is first such ruling in France, where dozens more returning volunteer fighters are being held pending trial. MORE
Nov. 13, 2014
Police in Germany's Cologne area detain nine men and search at least 20 homes in raids against people suspected of supporting terrorism; two are suspected of helping five men travel from Germany to Syria to join terrorists there. MORE
Nov. 12, 2014
Thomas L Friedman Op-Ed column underscores importance of listening carefully to what key players in the Middle East are saying in public as Pres Obama dispatches more advisers to help Iraqis defeat Islamic State group; expresses skepticism that America's fractious allies in the region can agree on new power-sharing arrangements for Iraq or Syria, even if Islamic State is defeated. MORE
Nov. 11, 2014
Syrian Pres Bashar al-Assad says that United Nations proposal for local cease-fire in Aleppo is worth considering. MORE
Nov. 10, 2014
Spotty intelligence, poor weather and lack of urgency from Iraqi Army and Kurdish forces are limiting targets and pace of American-led airstrikes in Iraq and Syria against Islamic State; so far, campaign has averaged fewer than five airstrikes a day in both Iraq and Syria. MORE
Nov. 7, 2014
American fighter jets carry out series of airstrikes in northwestern Syria that seek to kill leaders of Qaeda militant cell Khorasan, which is plotting attacks on the West. MORE
Nov. 6, 2014
Analysts say that days of easy and rapid gains for Islamic State extremists may be coming to close in Iraq as group's momentum stalls; slowdown is thought to be result of multiple factors, including international airstrikes and unfavorable sectarian and political demographics. MORE
Nov. 6, 2014
Brig Gen Ofek Buchris, Israel's army division commander in Golan Heights, says he has counted 15 intentional attacks from across once-quiet Syrian border since March; Buchris calls attacks more nuisance than threat and says while he is confident that neither rebels nor Syrian Pres Bashar al-Assad and Hezbollah are interested in engaging Israel, warns that sooner or later serious attacks could begin. MORE
Nov. 6, 2014
Pres Obama says he will seek specific authorization from Congress for military campaign against Islamic State militants, opening door to lengthy, potentially contentious debate over nature and extent of American engagement in Iraq and Syria; announcement represents significant shift from Obama's earlier position that he had legal authority to take military action under existing statutes. MORE
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The Historic Scale of Syria's Refugee Crisis
Dramatic images from the Syrian refugee crisis, which has exploded to encompass six million people.
Latest Articles
International Education
For Children in Turkish Refugee Camps, School's Out
Among the 1.5 million Syrian refugees in tent cities cobbled together near the border are thousands of youths who have lost access to a formal education.
December 29, 2014, Monday
The Cost of the U.S. Ban on Paying for Hostages
Former hostages and Syrian rebel commanders say that they offered information they believed could help free American captives, but that officials seemed uninterested.
December 28, 2014, Sunday
As Syria's Revolution Sputters, a Chaotic Stalemate
The battleground of Syria's war is increasingly divided between the government and extremists, leaving many Syrians feeling that the revolution on which they gambled has failed.
December 28, 2014, Sunday
Syria to Discuss Russia Peace Plan Talks
Members of the Western-backed Syrian opposition dismissed the Russian plan on Saturday, however, saying there was "no initiative."
December 28, 2014, Sunday
Choosing the 2014 Pictures of the Year
A behind-the-scenes look at how New York Times photo editors decided on the best 100 images from the year.
December 27, 2014, Saturday
A Boy in ISIS. A Suicide Vest. A Hope to Live.
Usaid Barho, a Syrian teenager who gave himself up rather than bomb a Shiite mosque, is one of thousands of children recruited by the Islamic State militants.
December 27, 2014, Saturday
Jordan Warns Militants Against Harming Pilot
The warning came as the pilot's father implored the Islamic State to treat his son as a guest.
December 26, 2014, Friday
ISIS Militants Capture Jordanian Fighter Pilot in Syria
The Jordanian military confirmed that one of its pilots had been taken hostage after reports that an F-16 went down in northern Syria.
December 25, 2014, Thursday
Syria Journal
Opting to Avoid a Detour, Passengers Brave a War Zone's Skies
The chaos on the ground in Syria didn't appear to faze the passengers aboard a flight from Beirut to Amman.
December 24, 2014, Wednesday
Conflict Coverage Proves Deadly Job for Journalists
In its annual report, the Committee to Protect Journalists said that Syria remained the world's deadliest country for journalists for the third consecutive year.
December 23, 2014, Tuesday
Coverage Highlights
- Jordan: A Lost Generation
- Lebanon: Inside Three Temporary Homes
- Egypt: A Welcome Turns Bitter
- Israel: Doctors Quietly Tend Wounded
- Turkey: Scorpions and Stupefying Heat
- France: A Standoff
- Germany: Accepting Up to 5,000 Refugees
- Europe: Sweden First to Promise Asylum
- Full Coverage: Articles and Multimedia on Syrian Refugees
Deadly Explosion in Daraa Village
Video posted to YouTube was said to show the victims of a blast, including four antigovernment activists, in Soura, a village in the southern province of Daraa.
The Refugees
More than 6.5 million Syrians have been displaced by the war, according to the United Nations. The New York Times visited the homes of four of them to hear their stories.
A Broad Look at the War Across Syria
Uncertainty about how an outside attack could affect Syria's civil war is one of the factors leading to disagreement among Western countries about how to respond.
Syrian Refugees Struggle at Zaatari Camp
About 120,000 Syrians are calling the tents and trailers of the Zaatari refugee camp in Jordan home, at least for the foreseeable future.
The Lions of Tawhid
The Times's C.J. Chivers travels with an antigovernment fighting group in and near Aleppo, where the war for Syria's future has hardened all involved.
For Shelter-Seeking Syrians, Home Is a Cave
As President Bashar al-Assad's military continues to pound neighborhoods aligned with the rebels, uncountable Syrian families are waiting out the violence in the caves of bygone times.
Coverage of the Syrian Conflict
Speeches, profiles of rebels, portraits of refugees and analyses of the ongoing war.
The Evolution of ISIS
Key points in the terror group's rapid growth and the slowing of its advance as it faces international airstrikes and local resistance.
Germany's Refugee Crisis
More refugees are seeking asylum in Germany than in any other country, straining Germans' tolerance for foreigners and taxing the government's ability to find housing for them.
ISIS' Dark Oil Trade
How can ISIS be stopped? Cripple the organization's oil smuggling trade.
ISIS Video of Cantlie in Kobani
Excerpts from the latest Islamic State propaganda video, in which John Cantlie, a British hostage held by the group, is described as reporting from the besieged Syrian town of Kobani, close to Turkey.
The Fates of 23 ISIS Hostages in Syria
Peter Kassig was one of at least 23 foreign hostages from 12 countries who were kidnapped by Syrian insurgents, sold or handed over to the Islamic State, and held underground in a prison near the Syrian city of Raqqa.
Uneasy Allies in the Fight Against ISIS
The groups fighting for the town of Kobani meet the politics behind Turkey's recent decision to assist them in pushing back the Islamic State.
Turkish Official on Pesh Merga in Kobani
The Turkish foreign minister, Mevlut Cavusoglu, said his government was helping Iraqi Kurdish forces "cross over to Kobani" to aid Syrian Kurds defending the town against Islamic State militants.
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text:
Okay, I'm a huge fan of the Hollows series by Kim Harrison. No secret there. So I guess you could take it with a grain of salt when I say this is hands-down the best "companion" guide to any series ever. But then you'd miss out on what is hands-down the best "companion" guide to any series ever. Up until now, that honor went to JR Ward's The Black Dagger Brotherhood: An Insider's Guide, and it remains a close second because I love my ghuys, you know? But still. This is awesome if you haven't read the series and even awesomer (is that a word?) if you have.
Tuesday, October 18, 2011
Review and Special Contest--THE HOLLOWS INSIDER by Kim Harrison
Okay, I'm a huge fan of the Hollows series by Kim Harrison. No secret there. So I guess you could take it with a grain of salt when I say this is hands-down the best "companion" guide to any series ever. But then you'd miss out on what is hands-down the best "companion" guide to any series ever. Up until now, that honor went to JR Ward's The Black Dagger Brotherhood: An Insider's Guide, and it remains a close second because I love my ghuys, you know? But still. This is awesome if you haven't read the series and even awesomer (is that a word?) if you have.
31 comments:
I love this series! I want this book! :)ReplyDelete
Thanks for the giveaway!
1 - comment
1 - blog follow (jguldy at yahoo dot com)
1 - Twitter follow (jguldy)
This a great series! Thanks so much for this wonderful giveaway! I love that the dust jacket is glow-in-the dark! Too cool! :-)ReplyDelete
1. +1 Comment
2. +1 GFC Follower
3. +1 Twitter Follower: @ReadingAddict17
4. +1 Tweet:
OMGosh!! What an awesome giveaway. I love this series.I soooo want this book.ReplyDelete
Thanks for the chance to win a copy.
+1 comment
+1 GFC follower
+1 twitter follower
+1 tweet
Would love to get my hands on the Hollows Insider.ReplyDelete
Yeah, you're absolutely right: I want this book! :) So many thanks for the chance to win it! :)ReplyDelete
+1 comment
+1 GCF follower: mikki-mano
+1 twitter follower: @vojalyn
+1 retweet
Thanks again,
I LOVE LOVE LOVE this series! One of my TOP 5 series ever.. The Insider´s guide look absolutely fantastic :-)ReplyDelete
+1 for comment,
+1 for blog follow,
+1 for sharing on Facebook
Oh it sounds so good ! I really love the series and I'm very curious about this one. thanksReplyDelete
+1 for comment,
+1 for blog follow (Melliane)
Suzanne - As you know I am also a big Kim Harrison fan. Have all her books, including the Dawn Cook books. Would like to be her #1 fan except every time I say that I think of Stephen King = Misery!! Will have to settle for being her #2 fan. I have been to two of her book signings for the Madison series in Naperville [Chicago].ReplyDelete
Do not enter me in the contest - I have The Hollows Insider pre-ordered since April. Just seven more days to wait.
P.S. have pre-ordered Royal Street also. Thanks, Roger
Oh yes! I want that book :D It sound so great. <3 Thank you for the chance :)ReplyDelete
+1 comment
+1 blog follow
Love, Carina ~ email@example.com
I'm enjoying this series,can't wait to read it! email@example.com
i don't know this series, but i want to remedy that ^^ReplyDelete
thanks for the giveaway.
GFC: Yto
Twitter: Yto77
Tweet: https://twitter.com/#!/Yto77/status/126397199885152256
witchvela at web dot de
I figured you had preordered, Roger! You are going to be blown away by this book--it's just amazing. HarperCollins didn't spare any cost with it. And thanks for preordering Royal Street! The way I first heard about the Hollows series is someone in my crit group said RS reminded her of the Dead Witch Walking, so I had to rush out and buy it...believe me, it's not in that league. Yet. But I have hopes :-)ReplyDelete
I love love love this series! I would love to have this book!!ReplyDelete
+1 comment
+1 GFC follower alicia0605
+1 twitter follower alicia0605
+1 tweet
One of my absolute favorite series!!!!!ReplyDelete
+1 Comment
+1 Blog Follower
Oh wow I want to read this series!ReplyDelete
+1 follower Kel
+1 Twitter follow itzkelseyd
+1 comment
+1 tweet https://mobile.twitter.com/#!/itzKelseyD/status/126481596017676288
poisnivyred At gmail.com
I'd love to play please.ReplyDelete
+1 comment
+1 GFC follower
+1 twitter follower
OMGoodness that is fantabulous. I love Rachel's series and this is such an awesome sounding book. Thank you for the chance!ReplyDelete
+gfc Teril
+tit @TeriCrusley
terilhack at gmail dot com
This is a great series. I have been waiting on this addition.ReplyDelete
kasuranna at yahoo dot com
I've read every book in The Hollows series. Love it! I even got to meet Kim at a signing in TX. She is a wonderful person. I'd love a chance to win this to go with my collection. ThanksReplyDelete
+1 comment
+1 gfc follow as Tanyaw1224
+1 twitter as Tanya1224
+1 twittered at http://twitter.com/#!/Tanya1224/status/126635013893656576
Yes I've read the series. It's my favorite urban fantasy series!ReplyDelete
+1 - Comment
+1 - GFC follower - Mary Ellen Thompson
+1 - Twitter follower - MaryEllenT
Thank you for the chance to win!
I have read and LOVED this series. Rachel is awesome.ReplyDelete
+1 Comment
+1 Blog Follow [Ash]
+1 Twitter Follow [Ash_Ash]
+1 Twitter Share [http://twitter.com/#!/Ash_Ash/status/126696591640895489]
I actually haven't had a chance to read this series yet, but I do have the first book in my TBR pile somewhere, I just need to get to it, lol... This sounds like a really cool intro to the series with a cool glow in the dark dust jacket to match :)ReplyDelete
+1 comment
+1 blog follow
Awesome giveaway!! This is one of my favorite series. Im still a little torn up even about what happened a couple books ago that I dont want to say and spoil for anyone. But for those of you that have read it Im sure you know what I am talking about.ReplyDelete
+1 comment
+1 follower
+1 twitter follower
+1 tweet - http://twitter.com/#!/DonnaS1/status/126878396725723137
bacchus76 at myself dot com
Great giveaway!!! Would love to win.ReplyDelete
+1 comment
+1 GFC Follower Lorrie0729
I've recently started this series and I'm enjoying it! email@example.com
I am a big fan of this series and this book sounds AMAZING!ReplyDelete
+1 comment
+1 twitter follower
+1 blog follower
aliasgirl at libero dot it
I love The Hollows! Oh Kisten! Thanks for the giveaway.ReplyDelete
+1-blog follower
+1-twitter follower
+1-tweet: http://twitter.com/#!/ferretvamp14/status/127543054247804928
I have not read this series! Would love to read this!ReplyDelete
+1 comment
+1 gfc follower
I have wanted to read Kim harrison for over a year now. This would give me the little nudge I need to buy the books.ReplyDelete
+1 GFC follow
+1 Twitter Follow
+1 comment
Jennifer K jouv
kjovus at gmail dot com
I am sooooo looking forward to this! I've loved Rachel, ivy, Jenks, Trent, & co. since Dead Witch Walking, and I can hardly wait to see all the extra tidbits we get to learn about them! Whether I win here or not, I *WILL* own a copy of my own! (And I've got a birthday coming up... guess what's top-of-the-list!)ReplyDelete
(+4: comment, follower, follower, retweeter)
I love this series.ReplyDelete
+1 Blog Follower
+1 Twitter Follower: (Sparima)
+1 Comment
+1 Tweet: http://twitter.com/Sparima/status/127764490291904512


text:
Indianapolis Colts NFL Crock-Pot® Cook & Carry™ Slow Cooker
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Whether you're cooking up Chicago-style hotdogs or New Orleans Cajun Wings, game day just got a lot more interesting. The Crock-Pot® NFL slow cooker is available in all 32 NFL teams, so no need to worry if you're favorite team is five states away, we've got them all right here. Want to be a hit at your next tailgate, or you're looking for the perfect gift for the football fan in your life, the Crock-Pot® NFL slow cooker wins every time!
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text:
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Availability: In stock | Usually dispatched within 24 hours
The perfect choice for those who want the top of the line 10 speed Campagnolo system with absolute precision and reactivity guaranteed.
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