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Samsung Horrible repair services
Posted by
Very recently I bought a Brand new HDTV. It worked Great for a few weeks but then got a stuck pixel on the screen. Since I just bought it, I thought it wouldn't be a problem with the warranty. So I contacted Samsung and they told me how to mail it, and I did. A few days later they had contacted me saying that they wanted $80 to fix it. I even tried bringing up the fact that I just bought it. Well, that didn't matter so I just said "forget it, just send it back then." Samsung sent it back, but when I opened the box the bottom part of my screen was broken off and taped back together, it looks like someone had kicked it in or something. On top of all this they didn't even send back the screws for the TV stand. This has all happened in the last couple of days. The only review I have for Samsung is that they are an absolutely horrible company, That won't even keep their word. I Have told all of my friends what had happened, and all of them told me that if they aren't going to help me, then they will make sure to never purchase anything from Samsung again. I have pictures that I sent to Samsung, because now I am filing a claim. Hopefully they can redeem themselves by Replacing my TV. Thanks for listening
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DO NOT purchase a 50" PN50B550 Plasma TV or anything from Samsung!!
Posted by
My last TV (a Sony) was still working after 25 years, but I, foolishly just had to have a new TV. So I made a huge mistake ... I bought a Samsung 50" Plasma TV.
What a nightmare! And, it is still haunting me. I'd been watching the TV for less than two months, when it developed green and purple vertical lines from left to right across the screen. I submitted an on-line trouble ticket ... eventually I was called back by someone that could not understand me, nor could I under him (or her). That person closed the trouble ticket. Oh great!! So, this time I called Samsung and made them aware of my problem. I asked that they did not contact the same company ... so they referred me to a national tech company. They sent out a non-English person (I think it was the SAME person) who said that the parts that I received probably would not fix the problem.
He and I struggled to take the TV down (it is mounted on the wall). Once down, he went through the motions and swapped out each of the three cards. Nothing cured the problem. He reported back to "the company" and then to Samsung. They said they would send out a replacement panel. I about went through the roof! I have a TV that is less than 2 months old and I have to have it rebuilt -- I wanted it replaced. Everyone blew me off and said that was my only choice. (Great ... took 1 day off work here)
Arrived home one evening to find that I had missed a delivery ... REQUIRED to be home to received "the panel". So ... take day 2 off from work! Truck delivered a HUGE box with the panel in it.
That was delivered on September 1st. Anytime I have company, I have to drag it out of the hallway and stash the dresser and drawers that are in the living room -- to avoid the embarrassment of needing my brand new TV repaired ALREADY!!
Sept. 9 ... Samsung calls me to verify that I was happy with the repair. I about came through the phone ... NOTHING has been fixed and NO ONE has even contacted me about fixing it. And, I now have this huge box that is in the way.
Sept. 14 ... another call from Samsung. Still no sign of a repairperson! She calls the repair company and informs me that Samsung has a 21-day (working) policy that if a unit is not repaired, they "can take other steps." That would be 21 Sept according to her.
You've got it ... Sept 21 came and went and I'm still tripping over the box and watching TV through the purple and green lines.
Sept. 21 ... called Samsung again. No one acknowledges the 21-day policy. She's going to call the repair company and see what is going on. That company calls me and asks if I want a repairperson ... duh!! He says it will be AT LEAST 48 hours before they can even set up an appointment.
No way ... I call Samsung back and find someone that offers to replace the TV. BUT ... it will be the same model and I have to remove it from the wall and reinstall it myself. I ask for a supervisor ... his supervisor is "not available" - he says he will have his supervisor call me back.
So here I sit ... still watching a green and Purple lined TV and tripping over a huge box.
If I don't hear anything before Thursday ... I'm dragging the stupid box outside! They can come and get it or not. I've had it with storing their parts. I've made a complaint with the NJ BBB ... hope that will help. I've contacted our local TV station customer help group ... hopefully that will help.
Bottom line ... DO NOT PURCHASE ANYTHING from Samsung!! They don't care about their products, their reputation, their customers, their customer service or their repair vendors.
You've been warned ... Avoid them ... if they are the only game in town ... DO NOT buy their products - They should be out of business.
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Anonymous on 09/21/2009:
Too bad. My Samsung Flatscreen works great.
Ytropious on 09/21/2009:
I second that, my 42 inch Samsung Plasma has been working just fine and it's older then yours. This is an isolated incidence, no reason to bash the entire company.
Anonymous on 09/21/2009:
My Son has a six month old 50" Samsung Plasma with HDMI. The picture quality blows away any LCD or projection TV I have ever seen. My next flat screen will probably be a Samsung after seeing the picture quality.
Anonymous on 09/21/2009:
We have a 42" Samsung plasma here in Singapore, with no problems. But, I've been reading that plasma's will be phased out in favor of LCD/LED sets. The plasma's here are dirt cheap. In looking at the LED pictures, they seem to be far superior to anything else. I can't wait for those to go down in price :) The screens are so much thinner too, if you like to wall-mount them. It will be interesting to read reviews on the LED's after they have been out for a while.
AvoidSamsung on 09/21/2009:
I'm happy that you have functioning machines, but I stick by my review. Samsung's customer service and their product sucks! I have a TV that failed within 2 months. That is totally unacceptable and Samsung doesn't seem to care AT ALL. Two of you have 42" ... those are not what I have. And, the 50" ... what model? I would not recommend ANYONE to go through the hell of dealing with an unresponsive and difficult company as Samsung. Look elsewhere ... DO NOT buy Samsung! Great when it works ... but service and support is very important and they get ALL ZEROS on both.
Ytropious on 09/21/2009:
Again, I think it's a fluke, an unfortunate fluke. It's under manufacturer warranty, it's going to get taken care of.
Anonymous on 09/21/2009:
avoidsamsung, I agree with you totally that your experience with Samsung is unacceptable. I would be upset too. I hope you get this resolved to your satisfaction.
Anonymous on 09/21/2009:
These plasma/LCD Tv's, will never last as long as the Tube tv's did.
Anonymous on 09/22/2009:
If the tv is only two months old, it is still under warranty. I would demand they replace it. Assuming you still have the receipt.
Anonymous on 09/22/2009:
If my new big screen went out after two months I would be PO'd beyond belief! To all of the others that have had good experiences with Samsung, that is great, but we shouldn't minimize the OP's experience. Obviously it hasn't been a good one. Wally, you are right. These TV's will never last as long as the old ones did. We had an old Sears tube tv that lasted over 20 years.
AvoidSamsung on 09/22/2009:
I've been trying for almost a month to get this TV taken care of. I DO have the receipt ... and I never wanted it repaired - Samsung insists that they repair it. They would not replace it ... as I think they should have seeing that it was less than 2 months old. So ... I've become a storage yard for their parts with NO contact from Samsung nor a repair person.
I want a new TV ... and, additionally, I want them to either remove and reinstall it or pay to have it done. I had to pay to have it done ... and I don't expect that I should have to pay again for their failed TV and awful service.
I'll sit and wait for a supervisor to call ... and call them again on Tuesday. I want this fixed ... and will continue demanding a replacement. I'm just super PO'd that I even have to be going through this. I've lost time at work ... and gained several gray hairs.
Honestly, because of this experience I will NEVER buy a Samsung product ever!! And, everyone should consider doing the same. If this is how they treat a new customer with a NEW TV ... imagine what it would be like at month 10!
"It's going to be taken care of!" Do you have an inside track? When? How? by Whom? Their warranty seems totally useless at this point because NOTHING is being taken care of.
I'll update when I talk to them again.
PepperElf on 09/22/2009:
I'm confused about the dresser and drawers though. You are moving them because you're embarrassed about having a tv that needs repairs?
or is it because you don't want the workers to see the items, perhaps thinking they might steal things?
AvoidSamsung on 09/22/2009:
I've had to move the dresser (with drawers) from the bedroom to the living room for the TV to be repaired. The beast is hung on the wall above the TV.
Still nothing from Samsung ... how often do you think I should call them? This is SOOOO frustrating and I'm sick of spending my time chasing them to do what they should be doing already!
Ytropious on 09/22/2009:
So they have offered to help you by fixing it, but you refused and wanted it replaced? That isn't how most manufacturer warranties work. They're still trying to help you, and even if it's not the exact way you want it, is that really the companies fault? No don't answer that, I know what you'll say. I know it's bad that the TV failed in 2 months, I'm not defending that, I'm defending that the company has told you they will fix it, and you are making them replace it, NOT something in the warranty. I think you're just asking a little much (I want a new TV AND them to come install it).
AvoidSamsung on 09/23/2009:
Samsung says it is THEIR policy to replace it if THEY don't repair it within 21 working days. I'm not MAKING them do anything ... it is their policy. I have not refused anything ... I've waited far too long for anything to happen.
And as for taking it down and reinstalling it ... they need to leave it as they found it. It is installed and I'm only asking to be returned to the same condition.
Anonymous on 09/23/2009:
Has it been 21 working days? Business days. Monday through Friday.
AvoidSamsung on 09/23/2009:
Yes ... it has been 21 working days. And, Samsung concurred with the timing and their policy.
But ... I'm still waiting for a return call. Time for me to call again! I've said it before and I'll say it again ... their Customer Service SUCKS!!!
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Power-on issue with Samsung LCD
Posted on
My wife and I purchased a Samsung 40" LCD TV (LN-S4051D) from BestBuy here in Orlando, Florida, in April of 2006. Three years later, well outside of the company's one year coverage, our $2,800.00 television has ceased turning on when the power switch is depressed. We chose not to purchase an extended warranty for a couple of reasons: one, it was bloody expensive, and two, nothing ever goes wrong with LCD TV's, right? Wrong.
After calling Samsung and being told that this was an unusual problem, and most likely an issue with the power supply, I contacted the repair company that Samsung customer service gave me the local number for. I was informed that they would not be able to get to our TV for about five days and the cost would be just shy of $400.00. Aaarrgh! I did a little looking on the web and found a posiTVely reviewed local shop and called. He said he could come out the next day at 2pm to look at the set. As it turns out he had some technical issues at his shop but neglected to call and let us know. My wife had taken off from work so that she could be at the house when he showed up. Oh, allow me to back up just a moment and explain my personal situation. I was in an accident in '03 that left me a paraplegic, paralyzed from the chest down. I am currently confined to bed due to complications associated with a pressure lesion. My 12-year-old daughter is on summer vacation right now and my wife was not comfortable with her being home with a stranger coming to the house, and me not being able to protect her in the unlikely event that he engage in criminal behavior. Orlando has become that kind of town over the years. Getting back on point, he came out to the house two-and-a half hours late and did nothing more than verify that the TV was doing what we'd already told him it was doing. He said he'd have to go back to his shop and get the price for the part he'd have to replace and give us a call the following day with a total. He was also certain to appropriate his $55.00 for the visit. I ended up having to call him the following day, around one, and was told that it would cost $385.00 minus the $55.00 already paid. Having a difficult time coming to terms with the expense involved in repairing an infant TV, I engaged in some additional research one the web.
I managed to find a fount of information on a site called "The Tech Report". Here I discovered over 140 entries concerning the same issue we were having with our set. Granted, some were by the same individuals, engaging in dialogue. However, here were a LOT of people suffering with the same problem on varying sizes of screen. After a period of delayed turn-ons lasting about a week, their sets would simply stop turning on. Whether using the remote or pushing the power button on the front of the set, the TV's relay would click and then the red LED above the power button would blink four times, followed by nothing. Many folks were finding success by going to Radio Shack, spending a little over $7, and replacing capacitors on board BN44-00134A at locations CS806, CM811, CM812 and CM817. After desoldering the visibly bulging, and at times oozing, capacitors and soldering in the new ones, the TV's turned right on. In only a few circumstances did replacing the caps not solve the problem. Oddly, replacing board #BN94-00864A proved to be the solution in these cases. Many were asking, with so many sets suffering from obviously faulty capacitors, why was Samsung not issuing a recall or offering a simple repair program of some kind, given that the solution was ultimately so inexpensive. Upon calling Samsung, many were told that this was the first that they were hearing of this problem. That reeks of pure dishonesty, as far as I'm concerned. One would expect a more forthright approach from a company as large and presumably respected as Samsung. When we originally bought the TV, I remember telling my wife that Samsung was no longer the same laughable company that it was back in the 80's and early 90's. It had become comparable with Sony in the new millennium as Sony's quality had tapered off somewhat. Now I strongly question the validity of that statement. I find it unforgivable that Samsung is unwilling to stand behind its products in this case of obviously inferior components being used on several models' circuit boards. I will be making a conscious effort for many years to avoid buying any Samsung products, while my friends and family have most certainly been made aware of our issues with the company.
Needless to say, I called the repairman the same evening and told him we were not going to have the TV repaired. Obviously, that left us out the $55 for nothing, but I was hoping the $7 spent at Radio Shack would solve our problem. My father came by and replaced the caps for me, but to no avail. The TV still behaved the same. Next is replacing the power board at $99. At least $162 is still a bit less than $385. One website indicates that circuit board part# BN94-00864A is the most commonly failed part in these Samsung televisions. We've got our fingers crossed.
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Winegirl on 02/15/2011:
Yes, we've had an identical problem with our Samsung set only 1.5 years old. It's toast.
trmn8r on 02/15/2011:
It isn't "toast" if it can be repaired cheaply. As the OP points out, these low cost capacitors are known to be faulty. Lacking that, he has hopes this $100 board will solve the problem.
IMO, Samsung should have issued a recall for the capacitor problem. It seems that it was far too common, and obviously due to a material defect. I hope the relatively inexpensive (to having it serviced) circuit board solves the problem for the OP.
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Out of Warranty Service
Posted by
Smoky 14
After three years of service my 46in Samsung suddenly would not turn on, a clicking sound could be heard and the TV had to be unplugged. After researching the problem it appears Samsung had some bad capacitors.
A call to Samsung customer service got me a free in home repair, replacement of defective caps, at no cost to me.
Truly above the norm in today's market place.
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Slimjim on 11/08/2011:
Thank you for writing this. It's nice to see someone who can appreciate that out-of-warranty service is not to be expected and cursed for if not given. It's also a good nod for Samsung on this too.
MDSasquatch on 11/08/2011:
A guy I work with is really into TVs and such, he does a lot of research before he buys and he swears by Samsung; nice review.
swimjim on 11/08/2011:
I have a Sony Bravia LCD, a month ago I got an email and accompanying letter telling me to get my set tested (for free) for a similar problem. Thankfully, mine checked out. In any event, here is the link if YOU have a SONY.
traceylynn on 11/08/2011:
We have a Samsung flat screen we bought about 4 years ago. Love it! Samsung is actually know for being one of the best brands where tv is concerned. Our next one will be a Samsung as well.
Venice09 on 11/08/2011:
It's great to see a company stand behind its product instead of hiding behind an expired warranty.
I had a bad experience with Samsung many years ago and vowed to never buy their products again. I guess it's time for me to rethink that strategy.
This was very helpful.
madconsumer on 11/08/2011:
I have always been told samsung has top quality products. that was why I purchased a samsung telley.
very helpful review!
trmn8r on 11/08/2011:
This problem is VERY WIDESPREAD and affects a lot of models. My guess is Googling "Samsung tv capacitors" would be revealing.
The OP is LUCKY. Samsung has REFUSED to help what must be several thousands of customers. The repair cost is several hundred $$$, which is absurd because the parts are less than $10 and the repair is easy (instructions are online).
Samsung should have reached out to all the affected customers and issued vouchers or whatever so they could get their capacitors replaced. I am glad you got coverage, but SHAME on Samsung for NOT being proactive, and for refusing to help a lot of owners.
ok4now on 11/09/2011:
Years ago Samsung was pure junk, at the very bottom with Hyundai. Today they both produce a world class quality product. Sure there will be negative reviews, no product is perfect. These companies need to stand behind their products and offer the consumer some help when complaints are made. Don't become another Dell. Back in 2008 I purchased two Samsung HD TV's. The picture quality is stunning and I have had no problems. Glad to hear you got the free in house repair.
JoeinTx on 11/24/2011:
Just one more comment about Samsung. After one repair after another, We finally concluded that our old friend Jennair had lost their way, we traded our new Jennair Electric Range for a Samsung. We couldn't be happier! After two trouble-free years we have never had a problem so I can't comment on the customer service yet.
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Samsung is selling defective TVs with total disregard
Posted by
I have been for a very long time a Samsung customer and loyal supporter. In the past I had marveled at their technology and enjoyed their many products; however, I have recently I purchased a new 46″ inches LCD HD TV for about $1000.00US and had been very pleased with the unit until now. It has been a under 2 years since I purchased my TV and lately my LCD TV, for no apparent reason (model LNT-4642H), has been taking longer and longer to turn on, it's currently taking about 15 clicks to go on or about two minutes and getting worse. I have called the Samsung customer support line only to be given the polite runaround (I feel your pain thing), that there is nothing that they can do because my set is out of the warranty period of one year and my set is 19 months old. I further insisted explaining the situation that my TV apparently had defective capacitors and was suffering from the "Clicking Sounds of Death" and the nice lady just keep telling me that Samsung would not cover the fixing cost, about $400.00 because the TV was out guarantee period (1 year). I have never had a TV go bad on me within less than two years from purchase, the last time anything had gone wrong on any of my TVs was 30 years ago. I was planning a new TV purchase, an LED LCD TV from Samsung, but because of their irresponsibility and total disregard to their clients I have lost all confidence in this company, I plan to never buy another Samsung product again regardless of the outcome in this situation. To Samsung, just remember what happened to the great American car manufactures like GM, Chrysler, American Motors that had total disregard for their clients, they will disappear, may soon go by the wayside like Chrysler, or are now having the hardest time trying to convince the public to purchase their products.
Let's all send this so called great foreign and arrogant TV manufacturer a clear and loud message, If you are not going to take responsibility for selling your defective products, specially with your loyal crowd, we should then not buy any of their crappy products; pass the word around that Samsung is no longer a good company ( got too big for it's own good) and we should stay away from them; SAMSUNG has made a terrible and irreversible mistake ignoring and harming it's clients, there are thousands of reports all over the place indicating of your faulty product and total disregard for you clients; as a company Samsung is a worthless pile of trash, don't buy their products!
Resolution Update 05/28/2010:
Samsung finally gave in and authorized the repair free of charge, a courteous technician came to my house at my convenience and replaced 4 capacitors with higher rating units, and the TV is now working like new. Total repair time was under 20 minutes. It's too bad that Samsung hesitated for almost 8 months for the fix this issue. Samsung has lost an extremely loyal client, shame on you Samsung, you had your chance with me and blew it, may you get your just deserves.
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Anonymous on 12/25/2009:
That sucks, but I never had any problems with any samsung products I've owned. I have a Samsung Dishwasher and love it. Cleans anything and everything off my dishes with little rinsing ahead of time....Sorry for your problems, though. Sound's like a real headache. Sometimes you luck out and get a great product that lasts for ever, and other times you get a dud.
Anonymous on 12/26/2009:
Out of warranty means out of pocket. There is nothing they can or will do for you. You did not buy an extended warranty.
herjimenez29 on 12/26/2009:
Dear Tennboy1981, this is not a matter of luck, I was a very happy Samsung customer, I have a Samsung Blue Ray DVD, cell phones and previously owned many Samsung TVs as well as cameras, etc; this is a matter of Samsung knowingly selling now defective and potentially dangerous products; these defective capacitors release hydrogen (an extremely flammable and very explosive gas) as they decay, furthermore I have already heard of one case in which the set caught on fire. Samsung is well aware of this situation and has decided to look the other way, by my calculations all sets with these defective capacitors are failing and all will soon fail right after the warranty period. This situation has been a mayor and irreversible blunder by Samsung, the word is out, they have failed to do the right, morally and legally thing to do, personally I have lost all confidence (nice job)in this company as well as many thousand more than have their set failed, the many more to come. Iâm going to follow with complaints, with my limited resources, to the FTC and Iâm now currently looking for the best law firm to handle a class action suit.
Ponie on 12/26/2009:
'...this is a matter of Samsung knowingly selling now defective and potentially dangerous products...' Please tell us you're joking! You know this for a fact because...? If you're so aware of their inferior, defective products, why did you buy that TV? As LadyScot put it--out of warranty means out of pocket.
IhateSamsung on 01/07/2010:
I just posted a review of the worse exeperience anyone could have with Samsung & At&t Connectech! Reading these reviews are horrifying all these ppl suffering the same Samsung Repair/Customer Service NIGHTMARE!
herjimenez29 on 03/03/2010:
Good news Dear friends; finally we can all join a class action lawsuit here in the good old USA against this despicable and miserable company, that has been selling defective TVs without any regard nor respect for its clients. I urge you please visit the following link to join the class action lawsuit:
Victory is near, and my hope is that Samsung will banned from selling in the USA!!!
Anonymous on 03/03/2010:
Make sure you show us your settlement check.
herjimenez29 on 03/03/2010:
Hey, zzrokk, whose side are you on? for your information, I will not show you any check; and second, I'm participating on the lawsuit on a matter of principal, I refuse to take it sitting down, like you probably are; I don't believe these foreign companies can come here, the USA and start selling us garbage products (we are not a land fill for China or Korea), furthermore I stand to make little money, if any; all I want is for my TV to be replaced or fixed like new and for all other consumers that were deceived by this corrupt company to have their issue fixed .
Samsung you are coming down, and may it cost you an arm and leg!!!
PepperElf on 03/03/2010:
somehow I doubt there will be a banishment of the company from the US
Anonymous on 03/03/2010:
Herj, stop blaming other countries for your gain.
I don't care either way and you won't be changing foreign trade policies any time soon, Larry the Lawyer.
PepperElf on 03/03/2010:
I wonder... is this now becoming an advertisement?...
could be wrong but...
Anonymous on 03/03/2010:
Be sure and let us know how you decide to spend the five dollar coupon you get as your share of the settlement... that is if you win.
herjimenez29 on 05/22/2010:
After a very long and extremely tiring experience dealing with the Samsung customer service center, my LCD TV (LN-T4642H) is now fixed under Samsung's dime. I'm still very resentful with Samsung; this has been a lesson for me and I hope that it has been for many others as well in how to deal with these unscrupulous global companies within the new economic realities, sadly we are no longer "the Kings of the Hill". Samsung has capture worldwide a near monopoly in consumer electronics, 80% of the global TV market and we better not take it with a lame attitude, or we are all going to get screwed royally by these corrupted companies whenever it's appropriate form them to do so. Now I'm going to do my part (my small contribution) in making this planet a better place, I will NEVER EVER spend another nickel on a Samsung product, now do your part!
samsung1 on 05/22/2010:
you sure tv is not on power saver that could cause tv to take longer to turn on
ambrosia67 on 07/10/2011:
I bought a 32 inch Samsung tV 2 yrs ago at Costco. It did not come with a manual. I didn't know how to connect my DVD. Costco referred me to Samsung. They said it would cost me $25.00 for a manual or I could download it . I didn"t have a computer. I paid $800.00 for the TV. I shouldn't have to buy a manual. The second time I called, was told they would send me a manual. I never got it. I will never buy a Samsung again. I'm sorry I didn't buy the inexpensive Visio. With the savings I could have bought several manuals.
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Samsung TV Known Power Cycling Issue
Posted by
JEFFERSONVILLE, INDIANA -- I have been trying for three weeks to get service on my Samsung 52inch television. It simply started cycling "on" and "off" without any prompting by anyone. Apparentlyy, this is known as "power cycling" and is a common problem. So common, in fact, Samsung actually has a firmware update to try to fix this problem. Except, you can't use the firmware if your TV won't turn on. Go ahead, google (Samsung+Powercycling) and see what you get.
I have an extended warranty, and at first Samsung claimed it was not through them, even though it's got Samsung written all over the policy. For three weeks I have been passed back and forth between "service techs" and Samsung, when all they need to do is come out and replace the power supply, per the warratny I paid $500 bucks for. By the way, since Samsung and the people they have chosen to fix the television (AT&T Connect Tech) won't actually contact me to fix the problem, the warranty is useless. I literally cannot schedule an appointment with these people to get a service call, as they keep putting me on hold, never calling back, telling me they thought it was resolved and to call Samsung for another service number, etc. etc.
I believe AT&t Connect Tech to be a scam company. I do not believe, and I have no evidence that they actually intend to fix my television. I believe Samsung is aware of this fact, and is complicit in the denial of service.
I will never buy another Samsung product again. I believe consumers should be aware of this issue, as it is a common issue, and the televisions should not be sold to people. Had I not had an extended warranty (which is actually useless in practice)I would have no leg to stand on because the TV is 13 months old.
Samsung Sucks. Period.
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Samsung does not stand behind their product
Posted by
I bought a Samsung 50" plasma TV July 26th 2007. On Aug 21 2009 it was on when it suddenly just shut off. No power at all, no light on front, nothing. I called and the representative for Samsung said that if I registered the TV on the Samsung website I got 3 extra months warranty so it was still covered. The website would not update however and for 5 days the regular customer service just told me to wait until it did. Finally on Aug 26 the escalations department said fixed it after I had to call in again about the site not updating and they put a ticket in for me.
On Sept 1 the tech came out and said the power supply was bad and he ordered the part. Samsung and done a software upgrade of their systems and it had caused the parts system to not work. The part did not ship until Sept 11. The tech came to my house on Sept 16 and replaced the part and the TV started working again. After 1 and 1/2 hours it did the exact same thing. no power, no light, nothing. I waited 3 weeks and 5 days for 1 1/2 hours. I called that night and talked to a customer service representative who said I would have to call back the next day to talk to an escalations person again. I called on the morning of Sept 17. The escalations person told me they would have to do another repair. As you can imagine after waiting 4 weeks to have the TV work for 1 1/2 hours and it obviously not being the actual problem I was not willing to accept this. She said I she would have a supervisor call me.
I called again on Friday Sept 18 and talked to someone who came across as a supervisor. She said she understood my frustration and they had to have the tech come out and "verify the unit was not working". I quote that as those are exact words. Once he verified it "was not working" they would replace the unit. She went over what would happen. They would talk about the model and I would have to agree on the model and it would take 7-14 days to get to me. I agreed and waited on the tech. On Sept 24 the tech came out and verified it was the exact same issue and the unit was not working.
On Sept 25 I called and talked to another escalations representative who now told me the unit would have to be repaired. Obviously this is not what was agreed to so I told her this was not acceptable. Their representative set the expectation that it was being replaced and they needed to stand behind that. I was not going to have them fix it again when that was obviously not the issue and then have it go out again and wait another month to have it fixed after that. She sent it to their Case Management dept. On Monday Sept 28 I still had not heard from that dept so I called again. Another escalations representative said to give them until the next day. I did.
Today, Tuesday Sept 29 I called again. Now I am being told to give them another 48 hours to get back to me and that the representative who told me they would replace it once the representative verified it was not working really meant to say only if it was determined to be unrepairable. Obviously I know the difference between those 2 things and I did not misunderstand. It does not matter if that representative messed up or not, the expectation has been made and needs to be done. I am not going to have a TV repaired again after 1 1/2 hours of it working.
In short, I was a loyal Samsung customer. I have 3 of their TV's and was going to buy one of the new led TV's. My wife and I both have Samsung cell phones. I will never buy Samsung again. I will tell everyone I know about this and recommend against Samsung. I will be all over the internet telling the world about this and not to buy Samsung. This needs to be fixed and fixed now.
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joinin on 10/08/2009:
I bought a 50" Plasma Samsung in April 2006. Today it blew the electrical fuse when I turned the TV on. I have been told that the TV will probably have to be replaced since it is shorting out the socket. Anyone else have this problem on a 2 1/2 year old TV?
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Poor Quality Product
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We purchased this TV in January 2008 for over $2000. I will allow that the picture was great and we were very happy - until about 13 months went by and we started having problems turning the set on. When we hit power, the set would click as if it were going to turn on...and it would keep clicking and clicking. At first it would take about 30 seconds before it would power up. As the days went by it started taking longer and longer, upwards of 5 minutes.
Then we called Samsung and at first they told us they couldn't help because the 1 year warranty was up. However, my husband had a friend with the same TV who was also having this problem (his eventually stopped turning on completely), and Samsung told him they would pay for the repair. So when my husband told this to the supervisor they decided to extend the warranty to 14 months and cover the repair. Now we had a repair company come and they had to take our TV set out for repair. It's going to take at least 2 weeks to repair, and in the meantime, we have no TV. Wow! I'm sorry we got rid of our big old Sharp TV. The picture wasn't as clear, but we had it for at least 8 years without a problem. We went with this Samsung TV because it was a name we knew and we thought we were getting a quality product. In this case though, the name meant nothing.
One more thing, according to the repair company, they are seeing this same problem with a lot of these Samsung LCD TV's. If that is the case (assuming it's not a problem limited to my geograpical area), then why hasn't Samsung recalled this product? I can only assume that the answer is that if they recalled their faulty product it would then become their problem to fix. Right now it is just the consumer's problem.
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50" Plasma - Croaks After 6 Months, Can't Get Service
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MILTON, MASSACHUSETTS -- I purchased a Samsung 50" Plasma TV on March 2, 2008, for $2,000.00. On August 3, 2008, it stopped working. No picture, no sound. I did the usual, checked the cable box, checked the connections, checked the surge protector, unplugged and replugged the unit. Nothing.
I called Samsung customer service 8/3/08 at 10:53 PM, spoke to Peter. He suggested unplugging it and replugging the unit. Then suggested plugging directly into the wall by passing the surge protector. Nothing. He assigned me the above referenced ticket number and gave the name of a service provider. He told me to call the service provider and they would come to my home within two days.
Here's a chronology of what's happened since:
8/4/08, 9:00 AM, called the service provider, West Suburban Video in Newton, Massachusetts. He said he would not come to my area, too far away. Said he had told Samsung this on a number of occasions.
8/4/08, 10:41, called Samsung service and spoke to Anthony. He said he would find another service provider. He called two companies; neither would come to my area. Anthony told me I was in a "no coverage" area and would refer my call to the Executive Customer Relations group. Anthony told me someone from ECR would call me before noon of the same day.
8/4/08, 7:55 PM, called Samsung, spoke to Josh. He told me there was nothing in my records about "no coverage" area or ECR. He suggested I call ECR the next day as ECR closes at 5PM.
8/5/08, 11:33 AM, called Samsung, spoke to Kim in ECR. She said nothing to report, suggested I call the next day.
8/6/08, 11:32 AM, called Samsung, spoke to Cathy in ECR. She explained that Samsung would have to exhaust all efforts to find a service provider. I asked how long that would take. Cathy said she didn't know. I asked how they would find a provider, since the closest providers to my area would not come to my house. Cathy said she didn't know that they do something with the computer to find a service provider. I asked if she could give me a ballpark range of how long it would take. I asked if I could speak to someone who could shed some light on the process. Cathy said there was no one else to speak to since I was dealing with the ECR which was as high as you could go. She again said she didn't know but told me I had only been waiting for three days, which isn't a long time. She suggested I call back on Friday, 8/7/08.
8/7/08, 2:08 PM, called Samsung, spoke to Debbie. Debbie said they had found a provider and placed me on hold to call and set appointment. When she came back on line, she told me that provider does not service my area. I asked how they were going to find a provider, since no one covers my area. She said they would have to work on it for 21 business days before they would consider any other options. I asked when the 21 days started, on my initial call, or when they found a service tech. She wasn't sure but assumed it would be from my initial call. She suggested I call back in a couple of days.
8/11/08, 10:37 AM, called Samsung, spoke to Susan. She assured me that Samsung was doing everything to find a service provider. I asked again, if the closest provider won't come to my area, and 3 or 4 others have declined to come to my area, how do they find a provider? Susan stated that sometimes they pay an extra fee to the provider. I asked if that had happened. Cathy said she didn't know because that was coordinated by the "no coverage" team. Susan also stated that Samsung would call me with news as to whether Samsung had found a provider or not.
8/12/08, 2:05 PM, called Samsung, spoke to Jimmy. Jimmy tells me that my request is still in the "no coverage" team. I asked what, if anything, is being done by the "no coverage" team. Jimmy assures me that they are working to find me a repair provider. I asked how they are going about it, since every provider so far has declined. He said he would e-mail the "no coverage" team and ask that they expedite my request. I told Jimmy that I doubted that would help, since the ECR group had been working on this issue for a week and had produced no results.
I've also sent two emails to the Samsung email support team with the same chronology. Their useless response is:
Based on the information you have given us, it's possible the unit may require repair from one of our authorized repair centers.
I purchased the Samsung product based on the reputation of quality associated with the Samsung brand. I find it hard to believe that:
1. A $2,000.00 Samsung Plasma TV would stop working 6 months after purchase.
2. Samsung can't find a repair technician in my area, but tells me to hang on for 21 business days while they try to round up a service provider.
3. I have to continually call them, instead of Samsung updating me on their progress.
These guys are dopes. There doesn't seem to be any communication between the "no coverage" team and the ECR. Also, it seems that Executive Customer Relations doesn't follow up with me or anyone else.
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Anonymous on 08/13/2008:
With the high cost of fuel a 40 mile (Mapquest estimate) round trip from Newton to Milton would make it too expensive just for a diagnostic visit. Then they would have to return with parts to make the repair. Chances are that Samsung doesn't reimburse fuel expenses just parts and labor.
thover on 08/13/2008:
Man that sucks! We have a 32" Samsung LCD for more than a year now and fortunately it still working perfectly. So what's the update on this? Oh I forgot they still have a week and ahalf left of the 21 days grace period.
93309 on 10/13/2008:
I purchased a Samsung 37" LCD TV on August 2nd 2008 and within a short period of time it started screwing up. I thought it could have been the HDMI cables so I spend time purchasing new cables but that didn't work.
When you turn it on the picture will show up then a few seconds later will go away. I've tried new HDMI cables and when they are unplugged it says no signal so that's not the problem. Sometimes when you turn the power on it doesn't have a picture at all. Once you've unplugged the power or wiggled the cables the red light will show back up and you can turn the TV on and maybe get a picture. The problem is not constant but it is very annoying. I've already had to contact Samsung and I'm waiting on a repair person to show up.
What a joke. I was given a service center to work with and they refuse to do any work for Samsung because they have an issue with parts or getting paid.
I called Samsung again this time they gave me another service center. This service center only repairs TV's purchased from them.
I called again and was told they would call me in 2 days and try to find me a service center. Needless to say they never called back.
I ended up calling Circuit City where I purchased the TV. The first visit all he did was update the firmware. Well this didn't work. I called back again and he came out again. This time I left the TV in the failed condition and showed him. He called a location while he was in my house and said the main board was in stock and in Los Angeles. He also had a small laptop and said he was ordering the part right now. After a couple of days I called and was told it was just ordered and would take 7 to 10 business days. Because the TV is still under factory warranty Samsung had to approve the work. He stood in my house and lied to me.
I was now fed up. I called Samsung again and wanted an exchange. I talked to support and was told because they didn't have a authorized service center they would exchange the TV and to call back Monday beings how it was Friday and late.
When I called back and was put on hold for almost 30 minutes with Executive Customer Relations I was told an exchange is not an option. She said I was given false information. They have to fix the TV but they don't have a service center where I live that will work on it. So now I'm waiting on a phone call again from them concerning a repair service center.
I will never in my life purchase anything Samsung again. I had heard such wonderful things about this company and they have failed me badly. I'm at my wits end here and pissed off. This TV is brand new and doesn't work.
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Samsung TV Repair & Service
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HAYMARKET, VIRGINIA -- This story can be verified through Samsung with the following tracking number- 4001411278. I bought a new Samsung TV (just a regular TV) from one of the "Big Box" stores. After two weeks, (yep, two weeks) it failed (wouldn't turn on) and I followed the instructions for re-setting the unit, which the unit did not reset. I contacted the "800" telephone number service center, went through the entire exercise, and it still did not function. They told me that they would fax the repair order to one of the local facilities for pick-up and repair.
About two days later, I contacted the local repair center, and they replied that they did not have the people to service my TV and represented to me that they faxed this information back to Samsung.
I contacted Samsung the next day and "realized" that they forgot to contact me, but found another local repair facility. They committed to being out to my house on two occasions (seems they forgot one appointment), in which I lost a day, waiting on a "no-show."
When the repairman did show-up, I did help him load the TV in the van and off to the repair shop, for four months. I tried calling the repair center for a status, but got the infamous answering machine and when I did get through, they wanted a copy of the "proof of purchase" even though Samsung issued the repair order (RO) with a warranty repair ID, in order to start repairs. So I faxed over the "proof of purchase," that weekend.
Two weeks later, I called to find out if my set was repaired and got the infamous answering machine. I left several messages and finally called Samsung Consumer Services for their advice. After spending nearly three weeks with no resolution, I was transferred to the "Executive Services," where I talked to Suzy, Grace, Gwen and a host of other people, over a two and a half month time frame. I was promised delivery on at least three occasions, which became no shows by the repair service center. Samsung said after the third delivery, they would send out another TV. I contacted the Samsung Center and was told to contact Centreville TV, where I could make arrangements, again, for delivery. I talked to John, who chewed me out and refused to deliver the TV set that weekend. I again contacted Samsung and after over three months of being jerked around and being belittled by their affiliate, I finally told Samsung that I was ready to take legal action and a few days later, my TV was left on my front door, before I got home. Needless to say, the local repair facility, Centreville TV is no longer a Samsung vendor.
As a former employee of the Philips Corporation, Magnavox is a subsidiary of Philips. The cost to assemble and test these TV's runs between $100-$200. After spending the amount of time with this issue, I would never buy a Samsung product again. Samsung wrote a check with their mouth, that they couldn't cash with their a**. When you can't keep to your commitments, sometimes a business has to take charge, especially after three months, and ship out a new TV and address these significant, external and growing difficulties. Needless to say, Centreville TV is no longer a warranty repair facility for Samsung. From a "Customer Satisfaction" perspective and based upon the Philips model for customer service, I give Samsung a "Less than Zero" as their final customer satisfaction score.
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The chairs are easy to assemble but the description of these chairs is incorrect. They are not 'Buff' but are a darker taupe color. They are also not linen but instead feel like a mircosuede/velvet fabric. While the nail head trim is a nice touch, it wasn't applied carefully because it's not straight in some spots where it should be straight and fails to cover up an obvious staple in the fabric in another. Overall, I'm not in love with the chairs but they'll do until I find others I do love.
This chair has beautiful lines and great overall style. It is not made with real nailheads and the microfiber fabric used is of decent, good quality; not great quality but okay to good quality. I bought the chair because I loved the style and the lines of the chair and of course the price. But you also get what you pay for, so it is a decent chair that i paid an excellent price for!
these chairs were purchased as accent chairs for my living room. two issues that i have with them are that 1) they do not have real nail-heads and instead have a strip of faux nail-heads and 2) the legs are imbablanced no matter how many times you try to adjust them. i'm still trying to decide if i want to keep them due to the faux nail-heads however you can only tell if you look very close. from far away they look very nice and stylish.
The chairs look amazing. The color was spot on, and the quality mirrors furniture found in high end stores. **** is currently advertising chairs identical to these for $500 a piece!
The chairs were very easy to assemble and are comfortable for someone 5'8'' or shorter. the backs are very low and does not look good for a formal dining area. I moved the chairs to the hallway and the breakfast nook and I love it.
The legs were difficult to connect and the nail heads are already falling out. Plus they are shorter in person then they appear online
Love these chairs. The color is slightly darker then beige but not too brownish. Material it microfiber which makes them feel great. Nail heads are in a strip which would have been nicer singular, but still beautiful.
Great chairs for the price. We use them often and need to tighten the legs now and then.
This was my first pruchase from Overstock. I was very happy with my pruchase and even more happy with the service. I will use Overstock for future purchases and recommend the site. The product was what I expected base on the information I saw on the site. The price was great! The chairs was very easy to assemble. Thanks
Great value for the price. Nice as accent chairs. A little hard to put together
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Training in Prague for experts from the Eastern Partnership countries
13.09.2013 / 16:10
(This article expired 14.09.2014.)
From 21 to 25 October 2013, another training on Public Administration Reform at the local and regional level in the framework of Eastern Partnership will take place in Prague. Thirty experts – civil servants as well as NGO representatives - from all six Eastern Partnership countries (Armenia, Azerbaijan, Belarus, Georgia, Moldova, Ukraine) will be among the participants.
The training has been organised by the Ministry of Foreign Affairs of the Czech Republic in cooperation with the European Commission and the European External Action Service, within the scope of the Eastern Partnership Panel on Public Administration Reform. The pool of lecturers will include civil servants as well as representatives of the civil society and academia from the Czech Republic, Denmark, Finland, France, Germany, Lithuania and Spain. The training will follow up on four similar events in 2010 to 2013, which were attended by some 90 experts from the Eastern Partnership countries.
The training is focused on sharing the experience between representatives of EU Member States and their colleagues from the Partner countries, as regards decentralisation of state functions, supporting the financial autonomy of local and regional governments, countering socioeconomic disparities in regional development, citizens' participation at the local level, using the capacities of local and regional government associations and implementing e-governance. A presentation on the possibilities to finance relevant reform activities from EU funds will also be included. The invited experts will be able to use the information gathered at the workshop in their daily work. In developing expert cooperation with the Partner states, the Czech MFA wishes to contribute to its long term activities as well as to the implementation of the key strategic foreign policy document - the Conceptual Basis of the Czech Foreign Policy – by promoting EU values and standards in the Eastern Partnership countries.


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Stephen J Glatt, PhD
Current Appointments
- Associate Professor of Psychiatry and Behavioral Sciences
- Associate Professor of Neuroscience Graduate Program
- Associate Professor of Neuroscience and Physiology
Hospital Campus
- Downtown
Research Programs and Affiliations
- Biomedical Sciences Program
- Medical Genetics Research Center
- Neuroscience Program
- Neuroscience and Physiology
- Psychiatry and Behavioral Sciences
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Education & Fellowships
- Postdoctoral Fellow: Harvard Medical School, Psychiatric Genetics
- PhD: Northeastern University, 2001, Experimental Psychology
- MA: Northeastern University, 1998, Experimental Psychology
- BS: Syracuse University, 1996, Psychology and Biology
Clinical Interests
Attention-Deficit/Hyperactivity Disorder, Autistic Spectrum Disorders, Mood Disorders, Post-Traumatic Stress Disorder, Schizophrenia, Substance Use Disorders, Successful Aging
Research Interests
Psychiatric Genetic Epidemiology & Neurobiology
HealthLinkOnAir Radio Interview11/5/14 Upstate pediatric mental health researchers receive $2.8 million federal grant
7/3/13 Predicting post-traumatic stress disorder (PTSD) in servicemen and women
Web Resources
Link to PubMed (Opens new window. Close the PubMed window to return to this page.)
Research Abstract
Stephen J. Glatt, Ph.D., is Associate Professor of Psychiatry and Behavioral Sciences and of Neuroscience and Physiology, as well as Associate Director of Medical Genetics Research at SUNY Upstate Medical University. Dr. Glatt is the principal investigator on a Research Grant from the Gerber Foundation and a Young Investigator Award from NARSAD: The Brain and Behavior Research Fund, and was recently awarded NARSAD's Sidney R. Baer, Jr. Prize for Schizophrenia Research. Dr. Glatt is the principal investigator on a schizophrenia Research Project grant (R01) and Autism Center of Excellence Research Project grant (P50) from the National Institute of Mental Health. Dr. Glatt is also a co-investigator or consultant on numerous grants from the National Institutes of Health which are focused on identifying the nature and causes of mental disorders. In particular, Dr. Glatt is working primarily on candidate gene and genome-wide association, expression, and functional studies of schizophrenia, bipolar disorder, autism, attention-deficit/hyperactivity disorder, post-traumatic stress disorder, heroin dependence, and other substance use disorders.
Dr. Glatt is an author on over 80 journal articles, invited manuscripts, and book chapters, and has been invited to present his work in numerous national and international forums. Dr. Glatt is on the Editorial Board of Neuropsychiatric Genetics, and serves as an ad-hoc reviewer for many of the top journals in the field of psychiatry, including Archives of General Psychiatry, American Journal of Psychiatry, Molecular Psychiatry, and Biological Psychiatry. In addition, he serves as Editor-at-Large for Methodology and Statistics for the Journal of the American Academy of Child and Adolescent Psychiatry.
Selected Publications
1) Glatt, SJ, Faraone, SV, & Tsuang, MT (2003) Association between a functional catechol O-methyltransferase gene polymorphism and schizophrenia: Meta-analysis of case-control and family-based studies. American Journal of Psychiatry, 160:469-476.
2) Glatt, SJ, Faraone, SV, & Tsuang, MT (2003) Meta-analysis identifies an association between the dopamine D2 receptor gene and schizophrenia. Molecular Psychiatry, 11:911-915.
3) Glatt, SJ, Everall, IP, Kremen, WS, Corbeil, J, Sasik, R, Khanlou, N, Han, M, Liew, C-C, & Tsuang, MT (2005) A novel approach to identifying biomarkers provides concurrent validation of SELENBP1 gene up-regulation in blood and brain in schizophrenia. Proceedings of the National Academy of Sciences of the United States of America, 102:15533-15538.
4) Glatt, SJ, Stone, WS, Faraone, SV, Seidman, LJ, & Tsuang, MT (2006) Psychopathology, personality traits, and social development of adolescent and young adult first-degree relatives of schizophrenia patients. British Journal of Psychiatry, 189:337-345.
5) Glatt, SJ, Faraone, SV, Lasky-Su, JA, Kanazawa, T, Hwu, H-G & Tsuang, MT (2009) Family-based association testing strongly implicates DRD2 as a risk gene for schizophrenia in Han Chinese from Taiwan. Molecular Psychiatry.
6) Glatt SJ, Tsuang MT, Winn M, Chandler SD, Collins M, Lopez L, Weinfeld M, Carter C, Schork N, Pierce K, & and Courchesne E (2012) Blood-based gene expression signatures of autistic infants and toddlers. Journal of the American Academy of Child & Adolescent Psychiatry, 51(9):934-944.
7) Cohen OS, Mccoy SY, Middleton FA, Bialosuknia S, Zhang-James Y, Liu L, Tsuang MT, Faraone SV, & Glatt SJ (2012) Transcriptomic analysis of postmortem brain identifies dysregulated splicing events in novel candidate genes for schizophrenia. Schizophrenia Research, 142(1-3):188-199.
8) Glatt SJ, Tylee D, Chandler SD, Pazol J, Nievergelt CM, Woelk CH, Baker DG, Lohr JB, Kremen WS, Litz BT, Marine Resiliency Study Investigators, & Tsuang MT (2013) Blood-based gene-expression predictors of PTSD risk and resilience among deployed Marines: A pilot study. American Journal of Medical Genetics B Neuropsychiatric Genetics.
Eric Wohlford
Eric Wohlford received a 2012 travel award from the American Society of Tropical Medicine and Hygiene and spent two months in Kenya working in the lab of Rosemary Rochford, PhD, professor and chair of Upstate's Department of Microbiology & Immunology. Eric studied the effects of malaria on B cells (producers of antibodies that fight infection) and Epstein-Barr Virus infection in the region. "Tropical medicine is unique, in that small, focused improvements in patient care make dramatic improvements in the well-being of patients," he said.


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I recommend the exalted dps belt from hyjal be added under belts. It is actually pretty decent for tanking and would compete well with any of the blues available at that level of gearing if you reforge away the crit.
Welcome Tanks!
Not sure If I would like to make this a dedicated guide or what, but maybe just a source of reference for people that are gearing up and or raiding and want to find a base of what to look for.
In this list I show what gear you should be looking for before going in and progressing on raid content in Cataclysm. You will see that all of the gear in this list is either 346 + , In my opinion you should have all 346's + to help your raid group out instead of having those pesky 333's mixed in. I'm not saying that 333`s are bad, But you should only have 1-2 at the most.
Also you should not have any PvP gear on at all while tanking, Its a waist and you will usually be called out on it every time someone looks at you while you are tanking. So to save you the embarrassment don't wear any PvP gear.
Now on to the list.
- Pre-Raid Gear -
Reinforced Bio-Optic Killshades (ilvl 359 - Engineering - Only
Helm Of Setesh (ilvl 346 - Setesh [Heroic Halls of Origination]
Helm of the Proud (ilvl 346 - 2200 Justice Points
Crown of Wings (ilvl 346 - Wildhammer Clan - Revered - Alliance Only
Grinning Fang Helm (ilvl 346 - Dragonmaw Clan - Revered- Horde Only
The Lustrous Eye (ilvl 346 - 1250 Justice Points
Elementium Guardian (ilvl 346 - Jewelcrafting
Carrier Wave Pendant (ilvl 346 - Ascendant Lord Obsidius [Heroic Blackrock Caverns]
Darkhowl Amulet (ilvl 346 - Temple Guardian Anhuur [Heroic Halls of Origination]
Heaving Plates of Protection (ilvl 359 - Zone Drop [The Bastion of Twilight] (You will need to buy these from the AH if the price is right!)
Earthshape Pauldrons (ilvl 346 - Drahga Shadowburner [Heroic Grim Batol]
Sunburnt Pauldrons (ilvl 346 - 1650 Justice Points
Wrap of the Great Turtle (ilvl 359 - Exalted - Guardians of Hyjal
Twilight Dragonscale Cloak (ilvl 346 - Leatherworking
Billowing Cape (ilvl 346 - Assad [Heroic Vortex Pinnacle]
Shroud of Dark Memories (ilvl 346 - Zone Drop [Heroic Grim Batol]
Hardened Elementium Haulberk (ilvl 359 - Blacksmithing
Icebone Hauberk (ilvl 359 - World Drop (Lucky on the world drop, or you will have to buy from the AH.)
Chestplate of the Steadfast (ilvl 346 - 2200 Justice Points
Beauty`s Plate (ilvl 346 - Beauty [Heroic Blackrock Caverns]
Sandguard Bracers (ilvl 359 - Exalted - Ramkahen
Shackles of Undeath (ilvl 346 - Lord Godfrey [Heroic Shadowfang Keep]
Numbing Handguards (ilvl 346 - 1650 Justice Points
Fingers of Light (ilvl 346 - Rajh [Heroic Halls of Origination]
Gloves of the Graymane Wall (ilvl 346 - Baron Ashbury [Heroic Shadowfang Keep]
Hardend Elementium Girdle (ilvl 359 - Blacksmithing
Sand Dune Belt (ilvl 346 - Lockmaw & Augh [Heroic Lost City of the Tol'vir]
Girdle of the Mountains (ilvl 346 - 1650 Justice Points
Iron Will Girdle (ilvl 346 - Lord Walden [Heroic Shadowfang Keep]
Triton Legplates (ilvl 346 - Ozumat [Heroic Throne of the Tides]
Greaves of Splendor (ilvl 346 2200 Justice Points
Legguards of Winnowing Wind (ilvl 346 - Assad [Heroic Vortex Pinnacle]
Boots of Sullen Rock (ilvl 359 - Dragonmaw Clan - Exalted - Horde Only
Gryphon Rider's Boots (ilvl 359 - Wildhammer Clan - Exalted- Alliance Only
Darkskye Treads (ilvl 346 - Zone Drop [Heroic Vortex Pinnacle]
Elementium Moebius Band (ilvl 346 - Jewelcrafting
Red Rock Band (ilvl 346 - Revered - Ramkahen
Ring of Three Lights (ilvl 346 - Siamat [Heroic Lost City of the Tol'vir]
Phosphorescent Ring (ilvl 346 - Corborus [Heroic Stonecore
Felsen's Ring of Resolve (ilvl 346 - Revered - Therazane
Figureine-Earthern Guardian (ilvl 346 - Jewelcrafting
Leaden Despair (ilvl 346 - High Priestess Azil [Heroic Stonecore]
Porcelain Crab (ilvl 346 - Erunak Stonespeaker & Mindbender Ghur'sha [Heroic Throne of the Tides]
Impetuous Query (ilvl 346 - Zone Drop [Heroic Lost City of the Tol'vir]
Thundercall (ilvl 346 - Zone Drop [Heroic Vortex Pinnacle]
Sky Piercer (ilvl 346 - Baradin's Wardens - Revered[Alliance] or Hellscream's Reach - Revered[Horde]
Cookie's Tenderizer (ilvl 346 - "Captain" Cookie [Heroic Deadmines]
Elementium Fang (ilvl 346 - High Priestess Azil [Heroic Stonecore]
Scimitar of the Sirocco (ilvl 359 - Archaeology
Cruel Barb (ilvl 346 - Helix Gearbreaker [Heroic Deadmines]
Elementium Earthguard (ilvl 359 - Blacksmithing
Shield of the Four Grey Towers (ilvl 346 - 950 Justice Points
Shield of the Iron Maiden (ilvl 346 - Rom'ogg Bonecrusher [Heroic Blackrock Caverns]
Bulwark of the Primordial Mound (ilvl 346 - Earthrager Ptah [Heroic Halls of Origination]
Well Thats the list I compiled together to give other Protection Warrior Tanks , and or tanks in general a form of reference while gearing up for Raids. I may have a Pre-Heroic Raid list coming soon, Just want to see what the feedback from this list is before I post it.
Feedback is welcomed , Would like to know if I'm missing anything , or some info is incorrect.
Pre-Heroic Raiding List:
BiS Tanking Gear Including Relic's and 2-handed Weapons!
Protection Warrior Gemming/Spec/Enchants: Coming Soon!
This may be added to this list or have its own thread, But like my Pre-Heroic raiding list, I would still like to see some feedback on it before posting this.
Last edited by Unforgivein; 02-27-2011 at 02:51 PM. Reason: Fixing Mistakes in Spelling and Sizeing
I recommend the exalted dps belt from hyjal be added under belts. It is actually pretty decent for tanking and would compete well with any of the blues available at that level of gearing if you reforge away the crit.
[2-07-08 08:57 AM] Enelrad: hahaha, that and you're ugly! Ugly tanks tank better
[3-19-08 02:23 PM] Enelrad: Im really a 12 yr old boy from GA
Notice: You are currently banned from the shoutbox.
I agree. I use it myself. Too bad it looks ridiculous lol.
Also, none of those links work in tapatalk. Not sure about on a PC, it might just be tapatalk. Tho I have seen links that do work on it.
You should add Heaving Plates of Protection, BoE ilvl 359 shoulders.
2570 Armor
+253 Strength
+380 Stamina
Blue Socket
Socket Bonus: +10 Mastery Rating
Durability 100 / 100
Requires Level 85
Item Level 359
Equip: Increases your parry rating by 129.
Equip: Increases your mastery rating by 169.
As well as Icebone Hauberk, BoE ilvl 359 chest.
3426 Armor
+239 Strength
+512 Stamina
Yellow Socket
Yellow Socket
Socket Bonus: +20 Parry Rating
Durability 165 / 165
Requires Level 85
Item Level 359
Equip: Improves hit rating by 173.
Equip: Increases your parry rating by 281.
I'm at work so I can't link the items, but I went to a cached page and copied the stats.
I realize they are world drops, but the way the economy is on most servers, they are easily attainable by almost anyone. It is of my opinion that if you are going to include crafted BoEs you should include world drops as well, since one can obtain both Pre-Raid. Just my two copper, take it how you want.
Last edited by Pseudocide; 02-17-2011 at 11:58 AM. Reason: I spell gud.
The rep belt, I dont like to see warriors wearing, I would understand if DK`s were wearing them. But I would strongly suggest getting the crafted one.I recommend the exalted dps belt from hyjal be added under belts. It is actually pretty decent for tanking and would compete well with any of the blues available at that level of gearing if you reforge away the crit.
Reserved for Future Use.
I'd consider Axe of Eclipse from Heroic VP-Altrius for main hand
Baradin's Rep Trinkets are also good. Broken Mirror, Impatience of Youth, and Unsolvable Riddle. All give +321 Mast a piece. The one with +1605 Strength might be a good threat recovery button when needed. (trinket swap in).
To all the Tanks that gem Stamina: "It's not the magic attack that kills you, it's the physical attack before and after."
You used to be able to, I know I was surprised when I signed back up for Cata.
You have not been able to swap trinkets in combat for as long as Ihave played and I have played since bc was three months from release.
[2-07-08 08:57 AM] Enelrad: hahaha, that and you're ugly! Ugly tanks tank better
[3-19-08 02:23 PM] Enelrad: Im really a 12 yr old boy from GA
Notice: You are currently banned from the shoutbox.
not since i played in prebc in ZG either.
READ THIS: Posting & Chat Rules
No, you've never been able to trinket swap in combat from what i remember either...Just b4 tbc(back when "gold farmer" still meant goin to dire maul >.<)...Between pulls, but again, this wouldnt affect threat loss/gain..
I also use the Hyjal excaulted belt..Ratings Buster doesnt ever show decent upgrades when ccompared to any of the heroic 5mans drops when ive come accross them...It was a great upgradefropm the green quest belt, and havent seen qa nicer one (otherthan the crafted one) pre raid...I like it for now until i fill in other mroeneeded upgrades...
Theres also 2 nice bracers from H HoO..one dps, one tank...Ramkehan is just such a pain in the ass,lol(FINALLY exaulted thismorn)
Last edited by Riz; 03-23-2011 at 12:33 PM.
I wasn't very clear last night when I wrote it. Hopefully better now. By trinket swap, I meant that you could swap it in before the boss fight for a melee heavy fight, especially one where the boss periodically resets its threat. Hitting the 1605 strength will generate a lot of threat, a sort of "come hit me first" button. Like Marrowgar (first boss ICC for example). But I agree the broken mirrors is the only one that I keep on all the time. But then I usually carry around 3-4 trinkets depending on the fight. e.g. Heroic Leaden Despair, heroic Throngus finger, Heroic Impetious Query. There is a trinket for every occasion.
So to summarize, trinket swap before the fight and mix your trinkets based on what you need. Stamina heavy for magic fights, Dodge/Parry/Mast for Melee fights. Other trinkets based on the fight mechanics like threat reset.
I was probably thinking of the lack of shared cooldowns for trinkets. I stand corrected!
I personally never use threat trinkets for any reason while tanking. Unless I completely overgear the place (which hasn't happened in cata yet considering I'm still ilvl 355), I never use anything but tanking gear. I don't see the need for a trinket with a str proc to gain agro back on a reseting boss. Think Glubtok (or whatever his name is in Deadmines). When he resets, my taunt is ready. Someone most likely already has agro from rolling hots, rolling dots, heals that land right when he resets, melee or ranged attacks or spells that land right when he resets, or just some kind of splash dmg. If no one does have agro for my taunt to pull from, I still get it with taunt, but I also have many MANY other tools at my disposal for getting a boss to hate me again.
Now, with that same boss but the tanking version of the TB trinket, you get the same mastery and you get the spell resists. That means less damage taken by the fire line if you get hit by it, the falling ice balls, the falling fire balls, and his spells that he casts, just depending on when you use the thing. Unless a pally is there, using aura mastery on his/her resistance aura, you're not going to get a lot of magic reduction but you have plenty of tools to gain back the agro on the boss again.
To all the Tanks that gem Stamina: "It's not the magic attack that kills you, it's the physical attack before and after."
may want to add this to the list of rings:
Entwined Nereis
Binds when picked up
Unique-Equipped Finger
+128 Strength
+253 Stamina
Requires Level 85
Item Level 346
Equip: Increases your dodge rating by 167 (0.95% @ L85).
Equip: Increases your hit rating by 86 (0.72% @ L85).
Dropped by Lady Naz'jir, Throne of the Tides (Heroic)


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Located in Rheinau Baden-Linx, Germany (right near the French border), World of Living is a rather unusual type of establishment. It was conceived to show off WeberHaus' homes, but in a fun, interactive way – and you know we can't be mad at that! The tree house's main body rests on a structural system of seven oblique, conical shaped columns made of Siberian larch and greets visitors to the park with a taste of the innovation they're about to see.
As exciting as the tree house's exterior is, the inside is no less interesting. The vaulted interior welcomes visitors with wallpaper depicting giant oak leaves as if the house itself were a tree. In fact, the walls are all made of native oak. Tired guests can take a load off in rotating seats, and integrated roll cages and drawers can act as tables or storage. Two skylights and large windows daylight the space and allow views in all directions over the park and into the tree crown.
3 Comments
lucy beckett 35 June 30, 2011 at 4:22 am
The design and materials are spectacular. Could this be retrofitted to make it habitable? If anyone as an answer, I wold much appreciate it.
coffeebean June 29, 2011 at 8:53 pm
I agree with the earlier post…I would like to know about the plumbing. This is a beautiful design and would make a fantastic mini home, guest house, mother in law cottage etc. but would need a kitchen, bath and laundry facility. What is the square footage
annkemp June 6, 2011 at 4:48 pm
Where's the toilet, bathroom, kitchen?
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'Lovely pushchair, bit over priced as some feature are a bit delicate, so not good for people who are heavy...'
Emma - Norfolk
Multiples on the move? You'll need a double pushchair that makes life easy. We've handpicked an outstanding selection including Cosatto and OBaby twin strollers and the brilliant Mountain Buggy Duet. Plus, with 365 day returns it's all about shopping with confidence: the way it should be.
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Two decades of legendary performance.
Five Ten has been making the Anasazi Moccasym Climbing Shoe nearly unchanged for the last two decades, and it's certainly not due to a lack of attention. The super soft midsole and narrow slip-on profile have made it the secret weapon of numerous top athletes when the task at hand involves jamming in a tips-only finger crack or maintaining a delicate toe-hook on overhung rock. Point being, a pair of Moccs belongs in every serious climber's bag of tricks.
- Full grain leather uppers stretch out overtime for a custom fit
- Slip-on design makes for easy on and off and creates a narrow foot profile
- Soft fish hook midsole provides the required sensitivity for delicate smears and dime edges
- Narrow and flat toe profile makes the shoe a go-to choice for hard crack climbs and difficult toe hooks
- Stealth C4 rubber provides legendary traction on the every type of rock imaginable
Share your thoughts
What do you think of the
Five Ten Anasazi Moccasym Climbing Shoe
? Share a...
5.10 Mocs
My buddy's climbing shoes. Uses them for cracks, face and bouldering here in The Valley
Pete Schaefers
Love these!!!
- Fit: True to size
These are my newest shoe acquisition. Get them tight, they stretch and fit like a glove. Overly tight though seems to be needless, since they are reported to just stretch more and end up being the same fit in the end. I would suggest 1 size down. Unless you get them too loose they edge ok for a moc. They are sticky, and smear well. The more I wear them, the better I like the fit!
Sizing: I'm an 11.5 street/running shoe; 11.0 in an Anasazi VCS. I tried a 10 at first and could barely get them on! I need a bit more than average toe space. I'm sure they would have stretched out in time but decided to not put myself through that and exchanged for 10.5 instead. After break-in of 2-3 trips to the gym they fit great, but not too loose. I feel stable on the edges, and once the rubber breaks in they stick like glue.
They are SUPER comfortable... you know that fit you get right before shoes wear out and you have to replace them, like that, but a lot sooner!
Chief Red-Foot's favorite moccasins.
- Familiarity: I've put it through the wringer
- Fit: Runs large
Because they'll dye your feet red. Get it? And he's a Chief so he wears mocassims? Zing.
These are my preferred shoes for all-day moderate multipitch climbing. The Stealth rubber has a little extra durability that's sticky enough for that 6-pitch granite slab and crack route you saw in your buddy's Sierra guidebook.
They're surprisingly high performance on steep sport, great for cracks, excellent for smearing and tenuous slab. They even heel hook somehow! The lip where the stealth rubber sole terminates gives a little bite on certain features, and the shoe's heel cup keeps your gross feet from slipping out and scaring small children.
They stretch A LOT. When you buy them they hurt like crazy, after putting in some time at the crag, you've got this perfectly-fitting shoe that feels like you're walking on God's face, until a week later when they are too loose and sensitivity is somewhat compromised by that. Get a FULL-SIZE smaller and tough it out. I recommend wearing them while you watch climbing videos at home.
Classic, durable, sensitive at times, a top-performer in many circumstances, and valuable too! Snag a pair of these just to fit in.
Ryan has toes
Always keep a pair of these
- Familiarity: I've put it through the wringer
I love these shoes. I've climbing all day trad to stout boulder problems in these.
Only down side is that they do stretch a bit.
Max Hammer
Stretch to fit
- Familiarity: I've put it through the wringer
These rock kicks are really versatile. At home on long trad climbs, or on short boulder problems, and definitely at home in cracks. The rubber is grippy enough so smear just about anything, and while they are built for edging, they do perform well when you need to.
Definitely size down a hair, cause these puppies will stretch for sure.
Patrick Ross
I'm hooked
- Familiarity: I've put it through the wringer
- Fit: True to size
If you can excuse the bright red tinge that these puppies leave your feet after a good session, you shouldn't think twice about picking up a pair!
Ridiculously comfy, yet snug and oh so sticky (the rubber I mean), these are a perfect all around climbing shoe as you'll hear over and over... because it's true!
If you made the correct choice and want to buy some, you can get away with sizing them at your regular shoe size. If you're a toe-binder, then get a size or half-size smaller than your regular shoe size.
Have Fun!
Grant Burton
Moccasym's crushing it.
legendary stealth rubber does work at the top of the coffin, Little cottonwood canyon, UT
Casey Glaubman
Tight at first
These shoes stretch a good bit after use, so I always tend to get them really tight. Decided to warm them up to help my feet get used to them.
Five Ten Mocs
Outdoor Gear Labs shoe review
Fun on the Flatirons
Blasting up the second flatiron in Boulder CO.
comfy all day shoe
- Familiarity: I've put it through the wringer
- Fit: True to size
I got a pair of Moccs for my all day/bigwall/hand crack shoes. I sized them pretty big and because of that its hard to stay on small stuff (but thats not what i sized them for!) As far as cracks and friction slab go, this shoe is tops! supper sticky rubber and so comfortable i can wear them all day long! Great on all types of rock.
Casey Glaubman
Red Rock bouldering
Doing some bouldering just outside the park itself.
Casey Glaubman
Favorite all around
- Familiarity: I've put it through the wringer
- Fit: True to size
This is my favorite all around shoe for every day use. This was the first pair of shoes I ever bought, years ago. I recently got another pair and it's got me wondering why I ever stopped climbing in these in the first place. I wear these at the gym, at the crag, and for all-day multi-pitch adventures as well.
Great all around shoe
- Familiarity: I've put it through the wringer
Ive used this shoe for about 3 years climbing hard 3 to 5 times a week and they hold up great. From low angled slabs, to horizontal roof climbing, these shoes are amazing. I size them one full size down from my street shoe and they fit great. Some people prefer them little bigger. It all depends on the type of climbing, and foot shape. Do not go too small. This is not a shoe that edges extremely well. That said, they do ok at the occasional edge here and there. I had a friend go about 2 sizes smaller than his street shoe and as a result they over stretched and fit terrible now. Great crack climbing shoe as their are no laces to get cut. I use these primarily for sport and have a bigger size for trad that I occasionally use.
Levi Call
I need help sizing from an experienced...
I need help sizing from an experienced person. I don't have a local place where i can go try them on so I'm hoping someone here can help me out. Ive already got some stiff, comfy trad shoes for edging and tight downturned shoes for roofs so i just need an easy on/off work horse shoe that i can use for chill sport climbing and finger cracks/smearing. How much should i downsize?
Wayne Christoffersen
Hey Levi,
You might want to size down a half size to a full size depending on your foot type and preference. These shoes will stretch a bit so after the break-in period you might gain up to a full size of stretch so sizing down a full size if probably in your best interest.
Lauren Gray
Mocs in Moab :)
Ice Cream Parlor... yum!
Friend's Go To Shoe!
John at T-Wall climbing Night Shift. Threw on those Mocs for 3 outa 4 climbs that day
Geoff Conner
Paint Your Feet Red!
got my brother a pair as well, 9.5 street shoe and 8.5 in these
-Sunny and Steep Crag in Red Rock
Geoff Conner
Paint Your Feet Red!
- Familiarity: I've put it through the wringer
I love these shoes. I bought them primarily for long days, multi pitch routes and cracks but pretty much use them for everything. After a little bit of stretching, the unlined leather fits my foot perfectly snug. They are a great all round shoe, smear really well and the stealth rubber performs well on pretty much any surface. Only downside is edging and they stretch a ton so buy small! For sizing, I wear an 8.5 street shoe, went with a 7.5 in this and wear an 8 in the Anasazi VCS
I dont leave the house without them
- Familiarity: I've put it through the wringer
- Fit: True to size
This is the best shoe iv ever worn, i where them at the gym, iv bouldered in them, slab, crack, multi-pitch it works great and breaks in very well. Most climbing shoes are painful but these are comfortable and don't sacrifice performance. Im on my second pair now after 2 years of heavy use. I will always have a pair of these.


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Went to do some macrophotography with my brother in a swamp today....but we bumped into
these little babies!!!
Their mom(big chinees duck) was sitting in front of them on a cut down tree, and as long as
I was talking sweet to her, she let me get closer and closer, which made me so happy since I
don't have a zoon lens!
I can stare at this for hours, what a cuteness!!!!! *sigh*


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Her Bitty Baby® doll can play all day in this sweet outfit. This garden ready set includes:
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- Includes the Bitty Bear's Bouquet book for girls
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Archive for the 'bedhead' tag
Overseas: Will Johnson, David Bazan, Matt & Bubba Kadane
Will Johnson (Centro-matic, South San Gabriel) recently released a record with David Bazan (Pedro the Lion, Headphones) and Matt & Bubba Kadane (Bedhead, The New Year). The foursome is going under the moniker Overseas and recently released their debut record with the fine folks of Under Music Collective. Here [here] for more information, forthcoming tour dates and to purchase the new record. Yea!


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Arequipa Car Rental
Rent a car with Europcar Arequipa car rental and make the most of travels. Europcar offers you low prices, great service and new vehicles. Arequipa car rental stations are where you need them: in city centers, airports and railway stations. Europcar has the right rental car or truck for you. Rent a car with Europcar today.
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Europcar Arequipa Car Rental Stations
Double click on the map or scroll to zoom in.
Click on a Europcar pin to see station details.