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Warranty!?? You mean REFURBISHED OR LOW ENDS
Posted by
TEMPLE, TEXAS -- Gateway filed Chapter 13 years ago by the way.
I recently contacted "ACER/GATEWAY" about a CD drive issue in the middle of a reformat. After sending my BluRay in 3 weeks later I get a $43 different color piece of S^%^T. I argued with India for days and finally handed me over to a state side "Level 2" in TX. Still they wanted that c/c number to put a $380 hold until they got the cheapo one back YA YOU HEARD RIGHT. I had to argue with them for quite a while about it being a BluRay in the first place! I kept all my packing info from the start and took pictures and P/N (part numbers) and S/N serial numbers on both with pictures... 2 weeks later I get my drive back, one more week to lift the hold.
Then I find out its not only the CD drive now its also the hard drive. I was forced to send in the whole 70lbs PC with insured came to $100. They replace the hard drive and the motherboard and 20 days later I get it back. I open it. ITS ALL BANGED UP! The case is ruined!
System is slooow and I find my VIDEO CARD UNDERNEITH THE PC IN THE BOX IN NOTHING BUT A STATIC GUARD PIECE OF PLASTIC. The note from the tech accused that the card was 3rd party and will not be re-installed. WHAT!!! I contacted the manufacturer ASUS who helped me ID the card. After speaking with yet another level 2 he checked it out after I told them I knew now what they tried to do. He looked it up and YES it is their card alright. Now smashed by a 70lb PC riding on it for 2 days OUTSIDE the PC.
Hard drive was a WD 500GB and now is a refurbished 465GB Samsung (less GB is the key here...dead givaway its refurbished) The motherboard which used to max 8 GB is now limited to max 3 GB. How nice.
I called and argued over and over and over and over.....they want me to ship it back again. I asked if I should use THEIR shipping box with the same stuff in it. Guy said with 5 layer of bubble wrap. I never got any when it was sent to me. I have to pack it better than THEY did or its considered void of contract. Cannot wait for the next trip my PC makes out there now. Maybe they will replace everything with a used calculator inside next.
I'm so pissed off WHERE IS THE FEDERAL TRADE COMMISSION ON THIS?!!?!?!?!??
C O M M O N GEEEZZZZZ DO SOMETHING I have names times dates and plenty of paper to prove it all.
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MRM on 01/29/2010:
That is an awesome system! If you don't want it, I'll gladly take it! I'll be able to revive your dead PC and use it for home automation. Real talk...
Yours Truly,
The Computer King
TheePlanB on 01/30/2010:
Ya it was awesome while it worked properly and had the right parts put back in.
Panton on 04/21/2010:
A "500GB" hard disk will report in Windows (and most every other OS) as being about 465GB. It has to do with the difference between counting 1GB as 10^9 (1,000,000,000) bytes (which is how they're advertised right on the box) instead of 2^30 (1,073,741,824) bytes (which is how the OS sees it). So, no, it's not "a dead giveaway it's refurbished" it's how computers are sold vs. how they actually work.
In the case of your motherboard it's probably as simple as a 32-bit OS vs. 64-bit OS, but considering you're just ranting rather than giving useful information the world will never know.
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Not Getting My Monitor Repaired
Posted by
INDIANA -- I have a 4 Gateway KX2153 monitors running on two computers. One of the monitors has image stabilization and output problems. I have sent it to Gateway twice now and it comes back with no change. I have switched positions (moving it to different computers with different cables) and the problem stays with that monitor. Gateway will not listen to me and says it is a video card problem, which I guarantee them it is not. I am quite disappointed with the support.
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Gateway Stay Away
Posted by
I have been in the computer business 22 years and I have to say Gateway by far has the worst support. I install and maintain networks for companies and I have approx. 125 clients with multiple computers. I also have a client base of individual computers.
I have worked on over 10,000 computers. When designing a system or recommending an individual computer I consider many things, cost, compatibility, quality and of course support for the computer.
This laptop a customer purchased had issues and he contacted me to help fix the issue. After reviewing the laptop, it had no operating system. It seems the person that tried to help him prior had deleted the operating system. (Vista) The drive had no recovery partition. I had to contact Gateway to order the disk which was approx. $23.00. The disk arrived almost 2 weeks later. I installed the recovery disk. It clearly states on the disk "Applications and Drivers."
After finishing the recovery I found 2 drivers were missing the wireless card and a media driver. I tried to call Gateway and found myself in a maze of push 1 for this and 2 for that. No matter what combination I used could not get them on the phone I then preceded to Chat. That was a joke. I had already downloaded the drivers I needed. I just wanted them to send the disk including all the drivers for that computer so these steps would not have to be repeated. That is downloading the drivers to another computer then transferring them to the Gateway. Then installing them.
First I was told the drivers could only be downloaded. Then was told only a few computers had drivers available on the recovery disk. I explained that I did not have the wireless driver to get on the internet and a few moments later he asked if I was using chat on the computer in question. I explained I had to use another computer to download the drivers.
Many of the companies are using scripted information to give tech support to their customers. In some cases some have never seen the program. I work with over 500 programs and it is terrible. I have been in computers many years and remember when you received tech support years ago, they actually knew the program. Today you and I pay for their lack of talent in the support field. Working on as many computers, I know all tech support is less than perfect. In rating the support I have to say Gateway makes the bottom of my list. Even E machines have better support for a less expensive product.
Personally I own 6 computers and 5 are HP and one is Toshiba. (inherited) Depending on their needs and budget I will recommend various computers. I can promise it will not be a Gateway. Since they are in with Acer, I canât in good conscience recommend either. Dell is not a bad computer but the support is not that much better. Forget it if you bought your computer second hand. Dell does not supply the recovery disk unless you are the original owner.
In the end I had to download and burn disk for this Gateway owner. The sad thing is many of my customers would not be able to install these drivers on their own. That leaves them at the mercy of others to get the drivers in Gateway computers.
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Be wary of Gateway Computers and HSN promo's
Posted by
NORTH SIOUX CITY, SOUTH DAKOTA -- June 14, 2009: After searching for just the right computer, I came across a Gateway 23 inch LCD Quad Core 640GB HDD 8GB RAM Desktop Computer + TV Tuner on HSN Item Number 464-801 for $999.90 plus $149.95 for 2 year protection plan and $35.00 shipping and handling for a total expense of $1184.85. I carefully watched the video posted on HSN for this product and deemed it exactly what I was looking for. The Commentator for HSN talks about having several at home and how easy it is to use all the features. Having owned 3 Gateway computers (before the company was sold to an overseas corporation, something I found out after the purchase) it seemed believable. Joe Harrison, known as Gateway Joe, then comes in and talks about the ease of use, the features to include the 640GB HDD, LabelFlash DVD/CD Optical Drive, how great Gateway Support is and how you can plug in an old VCR (using the front RCA composite jacks) and convert your VCR tapes to DVD right now (having many old home VHS tapes this analog capture device sounded like a dream come true) and then he adds that a camcorder with this type of connection (RCA Composite) you can upload all this to your Gateway.
I anxiously awaited my dream machine so I could start converting my analog video's to digital DVD's. The Gateway LX 6810-01 arrived a few days later by UPS. I eagerly went over the documentation provided in printed form as well as on line yet absolutely nothing was listed for converting my analog VHS tapes to DVD, much less how the LabelFlash worked or even readme files for a How To on the majority of programs on the system...IF you could even locate the program itself as was the case with LabelFlash.
I contacted Customer Service (remember now, I purchased the extended warranty) and was told they had absolutely nothing about how to utilize the analog converter as touted on the HSN promo and to add insult to injury, they insisted that I call a number they provided to get this information but advised me, it is a fee based service $2.95 per minute or $50.00 for a half hour.
Obviously by now I was a bit put out, a $1,100+ computer HSN touted as user friendly and having great support, has no documentation and to get answers (which HSN did not have) I have to pay even more money? Email inquiries (6) yield the same response each time when requesting documentation as to How To..pay to get the answer. Didn't I do that already?
Trying to put in a second optical drive, I am advised I have a BluRay (according to the serial number) and I know for a fact it is not, it is a multi drive, but definitely not a BluRay...something it took 3 emails to get them to admit their documentation was wrong.
Then I checked the actual hard drive to find it actually has a 600GB hard drive (14.65GB EISA/581.52MB NTFS) as shows on the manage my system display onboard the Gateway computer. Looking for confirmation I used Everest Home program to verify which showed again it was a 600GB hard drive but reflected 15005MB EISA/(a 2MB buffer zone)/580,465MB NTFS, again, 600GB and NOT 640GB as advertised and as it appears on the box the system came in. How did Gateway explain that? It is merely a conversion error on how they calculate hard drive capacities and how they are read my other systems...uh...say what again? I asked Gateway to send me or refer me to the How TO for these programs....again referred to the Fee Based number. Asked Gateway to send me an additional hard drive of at least 40GB to make the system, as advertised, but they keep insisting in spite of what readings I am getting, THEY rate it at 640GB.
I made HSN aware of all of these factors and though they still have the video (computers/desktop/$999 Gateway 23" LCD Quad Core...) on site for others to bite on, and indicated that the information posted is from their Gateway supplier, they did say that they would advise their panel of the problems and re-stated they have a 30 day return policy.
While it would simple to option for this, at 60, I am a bit hard nosed and expect to get what I pay for and if a product is advertised as having capabilities, then as a buyer the How To should be available FREE and documentation available.
Customer Service is the absolute basics at best at Gateway; obviously not US based and most certainly not hands on computer literate!
Program documentation virtually non-existent but step by step with graphics how to get in to the case, change memory. hard drive, etc.
Believe it or not, the system itself is incredible and does multi tasking with ease...but if you aren't a highly knowledgeable computer program user, you are going to go absolutely crazy trying to figure out how or even if, various programs are even onboard...much less function as described!
Without the How To, and the overrated Hard Drive capacity, you will find nothing but annoyance, frustration and feeling that the product is grossly misrepresented by both Gateway and the HSN video posted for all to see with this item.
For those Super Sleuths, watch the HSN video and see if you can come up with step by step instructions on How To.....it is obvious even Gateway Customer Service can't do it....and yes, paying the fee for the answers, IS CHEATING...but would be nice to know.
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Bait and Switch
Posted by
NORTH BRUNSWICK, NEW JERSEY -- Watch out for this Kia dealer Gateway Kia 720 US 1 North North Brunswick NJ 08902 732-325-6100. I was looking for an orange Sportage with the orange and black inter. Called them Thursday owe yea we have 3 on the lot call back Friday evening owe ya still have 3 on lot. Got there Saturday beforere they opened drove over 100 miles to get this truck. they open we don'T HAVE THEM so we agreed on an slate gray as long as it had all the opptions I want. upgraded sound system with the amp and sub woffer and navagation system. They said the truck was on there other lot in pa. and would not relese it from there until we signed all the papper work. I keep telling them it better have all the options I want they keep saying don't worry will take good care of you. Did all the papper work 4 1/2 hours latter truck comes in they go here you go you been here long enough did not show us anything on the truck go home swent them a fast email thanking them. then I was rusted to the hospital do to my health get home next day go out to the truck to set every thing find out it don"t have the navigation and the stereo with the amp and sub woofer. now they are saying they showed use the invoice. THEY DID NOT only a picture of the car on one of there ceil phones plus the one guy tom said to me call my lawer I was taken I call the BBB to make sure other people don"t get scewed like I did by trusting this dealer.
If they want to they can butt the radio I was prommessed that would be in the truck and navigation WATCH OUT FOR THIS DEALER!!!!!!!!!!!!! if they can get over they will
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unhappy999 on 04/05/2011:
You were given a good clue that you couldn't believe these people when they told you they had 3 oranges ones on the lot and they had none. Another clue was when they said they could not get the gray one there until you signed the papers. You should have said forget it and walked out. If they wanted to make the sale, they would have gotten it there for you to look at. Never, never buy a car, new or used, without seeing it. They just told you what you wanted to hear.
momsey on 04/05/2011:
We actually bought a used car last year sight unseen, but that was a much different situation. I had reason to trust the person I was buying from, and I wasn't disappointed.
Anyway, unhappy is right that as soon as you found out they lied about the cars they said they had, you should have turned around and gone home, because they proved to be untrustworthy. Even if you didn't get to see the car until after the papers were signed, you should have made sure that the papers spelled out exactly what you were getting. I'm going to guess there is no mention of a nav or the other stuff you were looking for in that paperwork.
trmn8r on 04/05/2011:
Unless I am missing it, I assume this is a new car. There is nothing wrong with committing to buy a new car if it isn't on the lot - people do it all the time.
But the options should be clearly shown on the contract, whether this is new or used.
Did they say they had three *orange* ones, and the following day they did not? I would have thought that they lied, and not done business with them even if I did drive 100 miles to get there.
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Paying For Gateways Mistake
Posted by
TEMPLE, TEXAS -- About 6 months ago I purchased a Gateway FX8600 computer from Best Buy. All has been well up to the point when the HDD was unrecognizable to the BIOS. Hence the computer won't boot and the HDD was deemed failed. Mildly unfortunate but the bad news was yet to come. I contacted Getaway and was told to send it to Texas for warranty service at my expense. My expense? Irritating although I understand as it is in their warranty as such. So a bit over $60.00 and the tower was boxed (according to very specific standards set by Gateway) and shipped to Gateway. So about two weeks later my computer shows up at my door. I open the box and discover Gateway didn't ship the tower back using the same stringent packaging guidelines and therefore my 6 month old computer now has dents on 3 of the 4 corners. Not to mention the sides are not locked in properly. I can only assume they are this way due to the corner impacts and twisting of the case. So I contact support and after 3 transfers and 1 hr I received the official answer as to how Gateway will handle the problem. I need to repacakge the product using the proper guidelines (AT MY EXPENSE) take it back to the shipper where they will then pay to ship it back to the repair facility. I will then receive it back in another couple weeks or so.
So, am I alone in thinking that since Gateway failed to ship it properly that they should pay to package it properly? I asked that they send me a box with a return label in it to keep me from have to spend more money and they refused, citing they have now way to ship an empty box to me. So iPod rescue can do it but Gateway cannot. Even when it is their screw up to begin with. I cannot stress how disappointed I am with Gateway and all of there levels of "service".
So off I go to the shipper to package and ship the unit properly. Then, letters to the Bureau of Electronics Repair, the Department of Consumer Affairs and the Attorney Generals Office.
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My Gateway GT5656 just shuts off
Posted by
I purchased my Gateway GT5656 about one year and two months ago. For the first 8 months no problems what so ever, then on the ninth month out of nowhere it shut off, while I was checking my email. I thought I had a power shortage or that I had unplugged it by accident. I was wrong. I rebooted, it came on no problem. The next day, it shut off with no warning, 3 more times. I contacted Gateway, I was asked did I register it, I said no they registered it for me, then they said they could help. I told them what was happening, they told me to send them the hard drive and they would fix it. So I did. Three weeks later, I got a new hard drive, at least that's what I was told. Three more months go by and it does the exact same thing again. I contact them, they tell me my comp is no longer under warranty and that I must pay for help. I tell them that they didn't fix the problem and now I have to pay to even talk to a customer service rep, they say yes and that its going to be around 250 dollars just to talk that's not counting the repairs fees. I now have a 2800 dollar comp that doesn't allow me to stay on longer than an hour and shuts off immediately if I try and do more than two things at once, example check email and open a web page. I advise anyone who wants a new comp stay away from Gateway. They don't have anyone that will speak to you for free when your warranty is done. They make crappy computers and don't care if your comp doesn't work. They have your money. My issues with this comp is as follows: Problem signature:
Problem Event Name:BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version:6_0_6000
Service Pack: 0_0
Files that help describe the problem:
C:\Users\Taylor\AppData\Local\Temp\WER-37861-0.sysdata. xml
C:\Users\Taylor\AppData\Local\Temp\WERDBBD. tmp. version. txt
Read our privacy statement:
http://go/. microsoft.com/fwlink/?linkid=50163&clcid=0x0409
I even contacted Microsoft for help, they couldn't or wouldn't even reply to my emails. I'm so through with Gateway that its beyond belief. I purchased my Gateway computer through Best Buy, and you won't believe the price they quoted me to just look at it. Not to mention what its going to cost me to fix it. Also beware there is no free number to contact Gateway.
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Soaring Consumer on 06/08/2009:
This is usually indicative of a hardware issue. This is likely a RAM issue or a motherboard problem.
Anonymous on 06/08/2009:
One easy thing to check is to make sure that your vents are not being blocked by anything, and that your fans are spinning. An overheating situation will often present itself this way.
PepperElf on 06/08/2009:
yeah the hard drive?
they were fluffing you on that one in my opinion
MRM on 06/08/2009:
You have a bad power supply. A new power supply would fix the problem. Get a 500 watt power supply for $40.00 at Newegg.com.
Yours Truly,
Computer King
ejack053824 on 06/08/2009:
Take the frigger and tie a rope to it and hook it to your car. Drag it down the street a ways and come back and plug it in. It should work. LOL!
PepperElf on 06/08/2009:
though I would say... before you sink money into it again
take it in to a local place for repairs
syverian on 06/19/2009:
I agree with MRM... bad power supply unit (PSU) happened to me before too.It's either that or overheating processor(s)
There's absolutely no way it would be a hard-drive issue.
TaylorCrowe on 10/03/2009:
Well I'm back, I got some really good advice from EarthGoddess! She was so dead on with it, that my comp from hell is working. I purchased a new PSU and graphics card and viola it solved the problem! Installed it myself and everything was great, but then it happened. The monitor would not come on. After messing with it for a few days, I took it to the Geek Squad who informed me that I did everything correctly and that I have virus on my hard drive, mind you this is a brand new hard drive, but I said what the hell they could be right, anything is possible. So I paid them the 160.00 dollars to fix the problem. I take my comp home and plug it up and again the monitor does not come on. So I noticed that the plug for the monitor in the back of the tower is no longer working, I wonder why, but I noticed that the Geek Squad used a different port to plug in my monitor. So I plug up the cord and my monitor comes on. So I'm so happy, then my screen goes black and grey and I realize that I have the Anti Theft Deterrence from Gateway installed so I uninstall and reinstall it, still it does not work. I uninstall it and still it goes grey and black. I want it gone completely from my comp but I cannot get it off. I have contacted Gateway lol, they want money to talk. I don't know what else to do. I cannot get this theft deterrence off my comp no matter what I try. So I have learned one thing, I will never ever buy another Gateway and I will tell everyone I meet NEVER EVER buy a gateway, it has been nothing but hell for me since I got it. Dell isn't the best comp out there, but when I had old faithful for 7 years, and it still works my only problem with it was not enough memory... Wasted my money and time with this gateway.... I have just gotten used to unplugging the moniter every hour on the hour in order to use it...
MRM on 10/03/2009:
You are certainly Welcome and thanks for the update!
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Gateway RipOff
Posted by
SIOUX CITY, SOUTH DAKOTA -- I had the misfortune to purchase a Gateway P-172XFX laptop in June 2008. It arrived the day I was leaving departing from the U.S. for two months. The wireless connection did not work upon arrival.
When I returned to the U.S. I called Gateway and after troubleshooting the computer with level 2 technical support they told me to send it to Teleplan in Dallas, TX for repair. I shipped it out via registered mail on 28 August 2008 and it was received by Teleplan on 3 September 2008. I spoke to Teleplan on 10 September and they told me that there was a software problem with the computer and they would have to reload the Operating System. They said they would be able to ship it back to me by 12 September 2008.
On 16 September 2008, I spoken to both Teleplan and Gateway, and neither can or will tell me when I will receive my computer back. Teleplan told me today (16 September) the DVD player on the computer was now broken and they had ordered a replacement on 12 September. They added that they just moved to Temple, TX and cannot find a listing for where my computer is in their databases and if they find it it will be at least 10-15 more business days before they can ship it back to me.
I contacted Gateway and after THREE hours on hold finally spoke to a level two (?) customer service representative that was supposed to be able to resolve the issue (either assure me that the laptop would be returned within 10 days or provide me with a new computer). The C.S. Rep (GTWA-150) told me that all she could do was contact Teleplan and ask them for an estimated return date. Since I will be departing the U.S. within two weeks for a deployment overseas for a year, I told the C.S. Rep that I either wanted a refund of the $2,000 I paid for the computer or a new computer (sent to me immediately), since I would be gone by the time they said they MIGHT ship it back to me.
The C.S. Rep said she c/would not do that and that I would have to just wait for the computer. She did not care that I was deploying or that I had been without the computer that I had already paid for. When I told her that I would not be in country to receive the computer when they choose to ship it, she did not care.
I have called my credit card company to dispute the charge since Gateway shipped me a defective computer and I will not be in country to receive it when they finally decide to ship it back to me. I will never buy another Gateway product, especially since they have no concern about people deploying overseas.
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Warranty, Customer Service
Posted by
CALIFORNIA -- I work for an agency that buys pc's from Dell , Gateway and HP. Problems vary with each new model of pc. Quality of customer service seems vary over time. Most recently Gateway seems to be hit the bottom with just ridiculous customer service.
I Have a pile of failed gateway components , too much trouble to warranty. Calls to Gateway customer service often take up to an hour to verify serial numbers and warranty coverage. Once they do verify the coverage the part shows up in a day or two, then we have one week to send back the old parts. A week later we get a return shipping label in the mail. If I ship out the old parts the same day I get the label its already late. Then Gateway sends an invoice with my name on it charging our department for failing to return the old warranty part. I have to explain the invoice to my accounting department, then make phone calls to gateway to clear the invoice. Usually takes two or more calls to Gateways returns department and one or more calls to their accounting department.
It is much less time consuming for me to rob or modify parts from old equipment than go through their warranty procedure. A complaint to our head office resulted in the Gateway Rep assuring us that this was the exception rather than the rule and he would personally follow up and resolve this unusual customer service issue. Once the case was resolved it was business as usual with Gateway. Same problems all over again. If a keyboard fails I have to call customer service , then I am transferred to a tech that tells me "hold the keyboard between my palms with the end of the keyboard six inches above the desk and drop it to unstick the keys. And if that doesn't work call us back and we will go from there. Seemed ridiculous , but it worked and the keyboard worked for two days after that . The user called me two days later calling me an idiot, I laughed and agreed, "your right and I acted on some really bad advice I'll bring a new keyboard right away." Just have to laugh every time I throw a gateway keyboard away, Just hold it between my palms six inches above the garbage can and drop it.
Computer manufacturers are selling pc's so cheap these days that there is very little of the profit margin left for customer service or warranty. They don't honor anything beyond what is stated in the warranty and they don't staff their help desks with professional people. Nothing against the help desk people, cut them some slack, they don't get much training and are just following the companies policy, for the most part they are really nice people with a really lousy job dealing with often angry customers.
If you really depend on your PC, it's better to buy your next computer from a local independent shop that builds and maintains pc's. Spend the extra money for quality components and professional local service . If your buying Big ticket electronics Costco is the bomb, they don't have the forever warranty any more but they will give you two years of warranty you can't beat anywhere.
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Starlord on 03/21/2008:
My wife called Gateway once and arranged for a computer over the phone. The sales rep was happy to provide us with a system and approved the sale immediately. the computer was delivered, and the same day, we got a letter in the mail that they were sorry, but they could not extend credit for a computer to us at this time. We wrote back that we got the letter the same day we got the PC, what were we supposed to do? they sold our contract to a computer financing outfit, that charged us more than Gateway had agreed to. The computer did not work properly out of the box, and every time I called Customer Service, I was told to consult the documentation, which was no help at all. Finally, it was beyond the time when it would have been a matter of just swapping out the bad PC for a new one, and I was told to take the unit to the Gateway shop in Mesa, AZ. Come to find out, the PC had a bad hard drive, and our computer sat in the Gateway shop for two weeks, waiting for a new hard drive to be shipped, then another week to install it. When we were looking at computers, everyone was telling us how great Gateway was. Once we had it and had no end of trouble, then suddenly people desided that Gateway was the worst possible computer to own. that was our first and absolutely last Gateway.
forcomplaintsonly on 03/21/2008:
Just another case of a big company not caring about their cusotmers. Once they get their money, they say "goodbye", not realizing that "word of mouth" goes a long way, plus if they treat you right, when you need their products again, you will go back to them. You would think, as competitive as it is, they would care about their customers.
Garcos1 on 05/31/2008:
Date: June 1, 2008
From: Oscar BSN RN, MSN, MBA
Garcos Consulting Inc.
To: Customer Service and or to whom may care about the small customer
Re: 1. SERVICE REQUEST 2-2602581903 – Appalling Customer Service and comments by your agents using an evident extortive approach.
2. Poor Customer Service
3. Sold me the wrong memory for my notebook to earn a quick dollar.
4. On May 27, 2008 Received my computer back damaged (scratched-dented underside)
5. Made me beg.
On or about the last week / first week of May, 2008, I contacted customer service via the telephone to ask questions relative to restoring my notebook using the restore CD for the following reasons:
1. PDF reader became dysfunctional
2. The computer was excessively slow and at times would start in what appeared to be safe mode without being prompted
3. I was unable to download PDF reader software
We worked together on the problem. He asked me to start my notebook, and we moved through some of the programs in an attempted to diagnose a problem. (You can listen to the recording). At the end of the session, he recommended that I purchase more memory which I did (to find that he sold the same level of memory that I already have) and to send in my computer to your service center in Tennessee via DHL (A service like FedEx, but apparently less competent ). I packed my computer as instructed into a new box and send it in.
On May 8th, I received an email from a Gateway representative by the name of Latisha Aguilar (below is a copy and paste of the email).
"I TRIED TO CONTACT YOU BUT YOUR PHONE NUMBER HAS BEEN DISCONNECT IN REFERENCE TO YOUR UNIT YOU SENT IN FOR SERVICE. AS OF YESTERDAY IT HAS BEEN PLACED ON HOLD DUE TO YOUR WARRANTY DOESN'T COVER YOUR CRACKED LCD AND WE NEED TO COLLECT A PAYMENT OF 549+TAXES. PLEASE USE THE PHONE NUMBER ON THE BOTTOM TO CALL US AND LET US KNOW YOUR DECISION. Thank You, Latisha Aguilar SERVICE DISPATCH 1-800-487-1150"
She sent me the wrong phone number and my telephone was never disconnected so I doubt she ever called. I manage a Trauma Unit and on stand-by status at all times and my phone is ALWAYS with me.
After the above email; I contacted tech support using the correct phone number. 1-877-487-1150. I spoke with two different people whom names I do not recall. Both of these persons told me. "You sent in your computer with a broken monitor so either you pay 549 dollars or we cannot fix your computer"
I pleaded at first and explained that I did not send in a computer with a broken monitor but I would not be heard.
At one point I was told "you either pay the 549 dollars or we will send you your computer back broken; the way you sent it." (The comments are not verbatim, I am making them from memory but the discussions became heated and significantly worse than described here).
I finally spoke to a Nancy Fry about the week of May 10th; who continued to use the same condescending tone as your other tech support representatives. She blamed me for sending in a notebook with the broken screen (LCD) and had a "we are in control attitude; so you (meaning me) better listen or we will not help you and take your money." She basically told me "Oscar I just want you to be honest."
She finally had someone sent me some pictures of my computer with a fracture screen and pictures of the box that was significantly damaged. After receiving the pictures I called her and leaded once again that I had not sent in a computer with a broken LCD display. She used the same condescending voice as all your other people and from the tone of her voice (I have a recording of our last discussion as I agreed to be recorded based on your own recording) she reluctantly told me "I am sending a damage report to DHL" or something to that effect. I asked her one last time; will you fix my broken LCD; she was short tempered did not answer my questions and just said. I am sending the report.
I asked, when will I know if you will cover the damages; she responded "someone will call you."
No one ever called me.
Gateway, I have never been treated like this by even my worst customer service experiences. I have purchased three (3) notebooks from you in the past three years and was planning on purchasing more of your products for my office as well as others' (entertainment system and such).
However, based on this terrible experience; I will never again use any purchase any of your products. Furthermore, I will tell ten people to tell ten people, to tell ten others not to use you.
I have two graduate degrees, I am a consultant, an educator, and public speaker. I will indeed use this Gateway story as an example of poor customer service and will tell my audience not to use your products. I am very upset!
I hope that you treat other customers with some dignity and respect. We are not crooks and or send in our computers to be fixed so that you tell us (customer) that when the same are damaged during transport that we did this on purpose.
In as far as the memory that was sold to me that was the same as what my system already and; is yet another example of the incompetence of your staff and your service.
I hope that you listen to the recordings of my conversations. I hope that you perform a retrospective analysis of your customer service process because it lacks basic human respect.
I know I am a small customer and have only spent about 10,000K with you but you have lost me as a customer and any future business from me!
Extremely dissatisfied Customer and a Customer you have lost.
Oscar, Bachelor Degree RN, Master Business Administration, Master Nursing Science
President: Garcos Consulting Inc.
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Gateway customer support is awful
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I bought the my first gateway from Best Buy, a clearance model. I had it 2 days and the hard drive crapped out. Best Buy was good about replacing it so instead of getting the same model I upgraded to a better model. It was running unusually slow so I checked the system properties to see what was going on. the box claimed 1.7 GHz 64 bit AMD, but it was only running at 800 MHz. I called gateway, twice about this, both times they told me it had speedstep technology and there was no way to turn it off so the system ran full speed all the time. they (both of them) advised that I use third party software to overclock my machine. This is preposterous. I eventually found the setting to turn off the speed step and now the machine runs great. (BTW if anyone else is having that problem go to your power settings and put it on always on or laptop/portable.) then the next week I tried to burn a DVD in my machine. NO GOOD. the DVD burner was junk. Now time to call gateway again. I called and they wanted me to troubleshoot software. (maybe here I should mention I am a technical service representative for another large computer company.) OK, I did what they wanted and they determined I was right. so I asked them to mail me the drive and I would put it in. they told me to mail me a new part, even though my machine was covered under the $340 warranty I bought, I would have to give them a credit card number so they could put a 75 dollar hold on it. WHHHHHHAAAAAATTTTTT?
I told them no fing way. so I convinced them to wave the fee and ship it to a service center. they said to just have the service center call and verify. SOoooooooo, the next day I was at Best Buy. and we called, and they didn't log any of that into their notes. and the team lead I talked to wouldn't waive the fee, and wouldn't send me the DVD drive. I convinced Best Buy to remove one from another machine and put it into mine, and with a little persuasion they agreed. During the process the technician got hung up on what screws to take out, so I told him I would call gateway and get the web address to their technical manual. Enter TSR Danielle. Gateway, if you read this FIRE THAT GIRL. She is rude and uncooperative. anyhow, first, she took me off hold and put me back on without saying anything to stop their little timer they have. then I waited 5 minutes for her to come back. I asked her for the web address to the technical manual. She said she would send it to my email. I told her I was in a store could she just read it to me, she stated she cannot give out gateways email she would send the link to my email. I told her I didn't want the email I just wanted her to read the link to the website to me and she said the same thing, that she couldn't give me gateways email and she would send the link to me. I asked to be escalated and she refused, telling me I would have to call back at a later time to talk to a supervisor. I hung up and called back, hoping to get someone competent. Danielle answered again. I asked again to be transferred to the supervisor, she told me if I insisted she would put me on hold for 15 minutes before anyone would come. This is the technical support I paid for? I asked her one last time if she would read to me the link to the website, and she told me she could only send it to my email. I hung up. This is what she sent me http://support.gateway.com/s/Mobile/Gateway/6000Series/4693faq13.shtml <----- u tell me why she couldn't read this to me over the phone.finally I retrieved this from my email, and got it to the Best Buy technician who promptly finished my machine, which works wonderfully now, no thanks to gateway. I am happy with the machine, but when I replace this on it will NOT be with a gateway, because I cannot deal with that kind of customer support. This will be the one and only gateway I ever own.
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dsmith68 on 03/21/2006:
No "technical service representative for another large computer cmpany" would ever buy a gateway from bestbuy and pay 340$ for a warranty.
richone2007 on 09/12/2006:
ditto dsmith68!
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text: 5 Best Shooter/Hack n' Slash Game on the Marketmonkeyisland | 09/09/2011 | See all monkeyisland's reviews (17)I must admit, Im a massive fan of most of the Warhammer universe video games so was really looking forward to this being released.I'm glad to say that I wasn't disappointed. The game play is smooth with seamless transition between the 3rd person shooter and hack n' slash genres. This is rarely done well but Space Marine manages it excellently.The array of weapons is great and you can tell a lot of thought has gone into ways of keeping the combat fresh and preventing it from becoming repetitive which so many games end up being.Usually you find that games which encorporate shooter with melee combat focus more on one genre than the other with one form of combat seeming clumsy or awkward, but not this game. The game would have been excellent either as solely a shooter or a hack n' slash but they have combined the two very effectively.I was really, really impressed, and I'm sure others will be too.

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Faster, longer, and more tunable than ever - this is what the R11S has to offer. Flight Control Technology (FCT) has been further enhanced by enabling loft adjustments up to 1.5 degrees, while the center of gravity toward the heel or toe may also be adjusted utilizing Movable Weight Technology (MWT). With a maximum sized titanium clubhead (460cc) and a Thick-Thin Crown design, the R11S lowers the Center of Gravity (CG) for increased swing speed and longer distances off the tee. Inverted Cone Technology (ICT) promotes more ball speed on off-center hits - making it a very forgiving driver. Aesthetically, the white crown and black face combination makes alignment easy and eliminates any glare on top of the clubhead. If these enhancements weren't enough, the R11S also features a lightweight Aldila RIP Phenom shaft and TaylorMade's own performance lightweight TM 360 grip.
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Randall Hoffman from Midlothian, VA | 1/23/2014 9:23 AM
I have purchased several drivers before settling on R11s. I have been hitting the Taylormade R9 for at least 4 years. I did not find a replacement until Barry showed me the R11S. It basically has the same shaft I used on the R9, but has a bonus of more Tuning Capability. I am looking forward to many years of fun !
Shank Master from Butler, NJ | 1/17/2014 3:57 PM
I hit this next to my 09 burner distance was slightly better but much more consistent down the middle. I had tried both shafts in regular since my friend has one the TP was much better for me in terms of flight etc, I have a swing speed of 94 , so this club is perfect, also tried the new R1 likes the R11s better.
Ray Gorman from Astoria, NY | 4/15/2013 3:12 PM
After some adjustments and tweaks to the settings, I picked up over 15 yards of carry.
Jake McDermott from Minneapolis MN | 1/24/2013 7:24 PM
Wow. That's a all I have to say. This club does it all. With more features than the R11, I can say it is easily the best driver ever released by TaylorMade. You can adjust this to fit your game no matter what. My only complaints are the shaft and the durability. The shaft is a little whipy for me (in the stiff flex), and the plate on the bottom gets faded quick and the white head gets dinged easily and dirty. Other than that, this is the best driver I've ever owned!
tmmacdon from Tulsa, OK | 7/7/2012 7:10 AM
This driver has been outstanding for me. I previously had an Adams Golf Speedline 12, which I was able to bomb down the fairway once out of every four drives. The R11S doesn't go quite as far, but the consistency and ball-flight is soooo much better. I have been able to shave 3-4 strokes off my rounds due to the ability to put it in the fairway consistently. Some people might not like the loud sound, but I love it. If you are looking for some more consistency, definitely give the R11S a try.
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The magical touch of fashion and shine that brightens the face.
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1954 Kaiser Manhattan - Supercharged Sedan SportsCar LA is very pleased to offer this rare Kaiser Manhattan. This sedan is in extremely... More
Smooth running 226 cu. In. 6 cylinder engine 3 speed column shift manual transmission /OD Factory fresh air heater and defroster Very good Cardinal... More
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1953 Kaiser Golden Dragon • Authentic gold-plated exterior ornamentation • Factory padded vinyl top • Fabulous 'mid-century modern' interior Vintage Motor Cars USA is pleased to offer this... More
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Kaiser-Frazer began manufacturing vehicles soon after WWII. Henry Kaiser was an industrialist with money and financing; George Frazer was an automotive executive with Packard.... More
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The Journal Sentinel sports staff brings Milwaukee Bucks fans the latest news, notes and analysis
Wizards 102, Bucks 90
Bradley Beal did the outside work and Nene cleaned up inside.
It added up to the Washington Wizards' fourth straight victory as they defeated the Bucks, 102-90, on Monday night at the BMO Harris Bradley Center.
Milwaukee (25-25) kept sinking with its fourth straight defeat and sixth loss in the last seven games.
Beal scored a career-high 28 points and Nene added 21 points while point guard John Wall had 14 points and 10 assists.
The Bucks trailed by eight points at halftime and the Wizards (15-35) led throughout the second half.
Monta Ellis finished with 24 points, eight assists and seven rebounds while Ersan Ilyasova added 19 points and nine rebounds for the Bucks.
Point guard Brandon Jennings was just 3 of 17 from the field and had seven points.
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Jennings must want to remain a Buck. The way he's playing he has little trade value.Hide replies
BJ has previously heard Hammond say he will match any offer. His new agent probably came up with a strategy shift.
Step 1: Eliminate the team from playoff contention.
lol i was was wondering the same thing? is he sandbaging out there on purpose?
They keep playing like this at home and noone in Milw. will pay to see them lose. The two guards couldn't beat a 8 year old at "horse''.
Sova with the FLUSh!!!!!!!!! season first or career first? 5 on Beluga is very PROBLEMATIC.
WOW that's 8-27 and 2-13 so far the last 2 games for Jennings.
25%Hide replies
Make that 2-14 and 10-41. Can't type fast enough to keep pace with his misses.
AT LEAST mONTA'S dishing some dimes.......that makes uP for some of the inefficiency.
19 points on 17 shots? That's Monta's way of saying he wants to stay.
Who's guarding Beal? 26 points on 16 shots.
I think Bain0 took his turn getting scorched by him by the looks of the plus/minus?
Make that 28 on 17.
That's the Monstah Way, Buck!!
Look people it has been 4 years of the same thing with nary any improvement. BJ can be a flashy scorer at times, besides that he has shown nothing in the way of being an all star or for that matter a leader. People act like the Bucks are not talented, but you put this Wall kid or Kyrie Irving on the team and no question we are better. He is a pouter, a sulker and yes I know he's only 24 but he shows no sign of being any kind of franchise player. Too many bad decisions, bad defense and bad shooting nights have me asking Hammond, do the right thing, you lost Skiles, Boylan gone at year's end, now continue and give up on this project. I'd rather you hand over the reigns to Udrih and Lamb and get what you can for BJ. Start getting more of Henson and Harris as well and play or trade Gooden!!!!!!!!!Hide replies
The Bucks are desperate for bigs tonight and still no sign of Gooden.
Seems like they're not going to play him and finding a team who wants him might be difficult.
I think evahbuddy already knows the mad skill set that tragic magic already posses ?
Larry Sanders is Bucks MVP this year. You cannot argue it.Hide replies
Wouldn't want to.
Yes Brandon, the big market is the place for you as they'd really appreciate your sulking and absolutely crap point guard play, just trade this guy already what a waste.
I'm done with this disgusting brand of basketball and the excuse making short sightedness of the front office. When you guys grow some balls then I'll be back as a fan and to this form. Pull the trigger, do something you losers.....
How many teams out there really need a PG? Especially big market one's. Just something to think about.Hide replies
He's lowering the price, so who ever gets him is going to think they robbed us.
Joke is on them.
He may have his bags already packed.......i hope he didn't put a down payment on Andy's house in Mequon?
I'm sure Jennings will have a renewed enthusiasm for the next team he plays for ... so lets get that started Mr. Hammond.
That was one pathetic showing. How many wins do the Wizards have? Clean house and get this team back to basics. Build around Henson, Ersan, and Larry.
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Love Story DVD
Sale Price: $5.98
To Order by Phone Call 1-800-933-6249
- Additional Details
- Format: DVD
- Rating: PG
- Number of Discs: 1
- Run Time: 100 Minutes
- Aspect Ratio: Widescreen
- Studio: Paramount Catalog
- DVD Release Date: January 1, 2013
- Subtitles: English
- Audio:
ENGLISH: Dolby Digital Mono [CC]
FRENCH: Dolby Digital Mono
- Director: Arthur Hiller
- Cast: Ali MacGraw, Ryan O'Neal , John Marley
- Genre: Drama
- Color: Color
- Includes:
Interactive Menus
Scene Selection
Theatrical Trailer
"A Classic Remembered" - New Documentary
Commentary by Director Arthur Hiller
- Release Date: 1970
Expert Review:
Love Story, the 1970s film based on Erich Segals novel tells Jenny and Olivers (Ali MacGraw and Ryan ONeal) tale of romance and tragedy. Its widely considered to be one of the most romantic films, although some find it a bit on the melodramatic side; Im on the fence, since I tend to think love means always having to say youre sorry! Either way, the fashion of the film is a force to be reckoned with. As Calvin Klein has noted, [Ali] exemplified great American style in this role. Jennys plaid skirts, knitted beanies, and camel wool coats continue to appear on the runways. By Sarah Chun of Shop The Shows


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It may seem like everyday you hear about a new designer, however some, are really worth paying attention to. Alice Yim is one of my new favorites. A designer who creates beautiful feminine pieces, with a certain girl in mind. A girl who isn't afraid to be a bit edgy with a minimalist approach.
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Explore Britain's green spaces
Steve James
Britain is a nation of garden lovers and we have some of the most famous green spaces in the world. And from the 18th-century formal creations of Capability Brown to the space-aged biomes of the Eden Project, in Britain there's a garden for everyone.
Cornish gardens such as the idyllic Trebah Gardens, rated one of the 80 finest gardens in the world, will transport you to a sub-tropical jungle with stunning coastal views. In nearby Bodelva, the Eden Project looks as if it has landed from another planet. Inside its two 50-metre biomes you'll experience recreations of some of Planet Earth's most fertile environments. You can wander through the world's largest rainforest in captivity here, home to one of the biggest flower species - the ten-foot tall Titan Arum plant. The Eden Project also hosts top rock and pop acts during its rocking summer music series, the Eden Sessions.
In Wales, the National Botanic Garden of Wales is home to the world's largest glasshouse - an incredible architectural feat which sits majestically in over 560 acres of botanic gardens and is home to 8,000 different plant varieties.
As far north as the Scottish Highlands, gardens like the 50-acre Inverewe Garden are incredibly exotic. Inverewe lies in the path of the warming Gulf Stream, allowing over 2,500 species of colourful sub-tropical plants to flourish, including Tasmanian eucalypts, Olearia from New Zealand and Himalayan rhododendrons.
Just outside of London, the RHS Garden Wisley in Surrey has been a true showcase of gardening expertise for over 100 years: in spring, the Alpine Meadow is completely carpeted with colourful flora, in summer over 4,000 roses bloom in the rose garden, while in autumn, the fruit fields yield an enormous (and delicious) harvest.
In southwest London, the Royal Botanic Gardens at Kew steal the show with over 2 million visits per year. Kew is home to 30,000 different kinds of plants, a herbarium with over seven million plant specimens, plus beautiful attractions such as the Japanese Gateway, the Great Pagoda, the Princess of Wales Conservatory and Kew Palace, the smallest of the British royal palaces. Kew was awarded World Heritage Site status in 2003.
Find out more about British gardens.
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MUHLENBERG COUNTY, Ky. (5/19/13) – On Saturday, May 18, Greenville Police Department (GPD) Officer Erc Maddox responded to a report of an altercation on Country Lane Drive in Greenville.
Once on the scene, Officer Maddox found that 38-year-old Connie Freemen, of Greenville, was involved in an altercation with another Greenville female, Christy Pointer. According to GPD officials, Freemen apparently stabbed Pointer with a pair of scissors. A male Greenville resident, Matt Adcock, was also stabbed on the wrist while attempting to stop the altercation.
Pointer was flown to St. Mary's in Evansville for treatment of injury to her right arm.
Freeman was arrested on charges of Assault-2nd Degree, Assault – 4th Degree (Domestic Violence) Minor Injury, Tampering with Physical Evidence, and a warrant for Failure to Appear.
Muhlenberg County Sheriff's Office, Kentucky State Police, Powderly Police Department, Greenville Fire Department, and Muhlenberg EMS also responded to the scene.
Wesley Miller
SurfKY News
Information provided by Wesley Miller
© Copyright 2014 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.
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It's time for our monthly check-in of the S&P/Case-Shiller Home Price Indices (HPI). The Case-Shiller data is generally considered to be the most reliable measure of overall home price changes for a region, since they only consider repeat sales of homes when calculating their index, instead of looking at all the homes that sold in a given month.
For the full source data behind this post, hit the S&P/Case-Shiller website. For a more detailed explanation of how the Case-Shiller Home Price Index is calculated, check out their methodology pdf. Also remember that the data released on the last Tuesday of a given month is for the period two months prior (i.e. – September data is released in November).
Here are the basic Case-Shiller stats for the Boston area* as of September:
Month to Month: Down 1.3%
Year to Year: Up 0.4%
Prices at this level in: August 2003
Peak month: September 2005
Change from Peak: Down 14.3% in 60 months
Low Tier: Under $271,646
Mid Tier: $271,646 to $414,553
Hi Tier: Over $414,553
Eighteen of the twenty metro areas tracked by Case-Shiller saw a decrease in their HPI between August and September (vs. 15 July to August). Only Washington and Las Vegas saw month-to-month increases.
Here's a look at the latest local tiered data, back through 2000:
And here's a closer look at the recent changes, with the vertical and horizontal axes zoomed in to show just the last year:
Nearly every city tracked by Case-Shiller has seen the same pattern: The low tier is losing ground faster than the middle and high tiers. Month to month, the low tier was down 2.6%, the middle tier fell 1.5%, and the high tier decreased 1.0%.
Here's a chart of Case-Shiller HPIs for all the markets that Redfin serves:
Here's our peak decline chart, in which we line up the peak Case-Shiller HPI value for each of Redfin's markets, so we can see how long each market has been declining, and how much it has dropped from the peak.
Here's the flip side of the peak decline chart—a graph since January 2009, indexed to January 2009 = 100%:
Only Washington DC seems to still be experiencing a boost in prices. Vegas has been basically flat the last few months, which is not surprising given how badly prices there continued to be hammered despite the tax credit boost seen everywhere else.
Given that this new downturn started in most cities in July as soon as the tax credit expired, I think we're seeing more than just a seasonal drop here.
Methodology: The Case-Shiller index tracks price changes in sets of homes of similar size and style to better determine changes in what people are willing to pay for the same home over time. If data is available from an earlier transaction for the same home, the two sales are paired and treated as a "repeat sale." Repeat sales that are too far apart, sales between family members, lot splits, remodels, and property type changes (e.g. from single-family to condos) are excluded from the calculations. All remaining repeat sales are totaled together and weighted based on the time between each sale, then the data for the most recent three months is averaged together to create a given month's index value (i.e. – September's index represents the average of the data from July through September).
The three price tiers plotted in the charts below simply represent the top, middle, and bottom third of all sales, based on the initial sale price. In other words, if there were 3,000 sales in the three-month period, 1,000 of them would be in the low tier, 1,000 in the middle tier, and 1,000 in the high tier, by definition.
*[Case-Shiller defines Boston as the entire Boston-Cambridge-Quincy, MA-NH Metropolitan Statistical Area, which includes all or part of the following counties: Essex MA, Middlesex MA, Norfolk MA, Plymouth MA, Suffolk MA, Rockingham NH, and Strafford NH.]


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Each year, Oregon State University publishes an Annual Security Report to comply with the requirements of the federal Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act. The report includes statistics for the previous three years concerning reported crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Oregon State University; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning sexual assault, and other matters. This year's report is available in printed form by contacting the Oregon State University, Department of Public Safety, which is located in room 200, Cascade Hall, 601 SW 17th Street, Corvallis, OR 97331. The report may also be found on the University's Department of Public Safety website.


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Thule Vertex Bike Rack - 2 Bike $249.95
Get to the desert with everything you need to rage all weekend.
Free some space in your trunk for a cooler full of beer and a tent when you secure up to two bikes to the Thule Vertex Bike Hitch Rack. That way you don't have to sleep in the sand with the snakes and scorpions. Easily install this folding rack onto your 2-inch or 1.25-inch hitch and then attach any bike with two wheels to the two improved cradles.
- Taller mast and arched design improves loading-unloading and bumper clearance
- Coated chassis withstands road abuse, folds up for storage, and tilts downward for access to your vehicle's trunk
- Hold Fast Cradles feature soft rubber with grooves to accommodate bike cables and patented reinforced Cradle Straps lock you rig in tight
- Patented No-Sway Cage prevent banging and damage during the last bumpy miles on a dirt road
- Hitch Switch on the top of the rack lets you fold down the arms when not in use as well as fold down the whole rack for trunk access
- Snug-Tite receiver lock and a 6ft braided steel cable (both sold separately) lock your rack to your auto and your bikes to the rack when traveling
Tech Specs
Reviews & Community
What do you think of the
Thule Vertex Bike Rack - 2 Bike
? Share a...
Is the rack 2 inch or 1.25 inch standard?...
Is the rack 2 inch or 1.25 inch standard? I don't want to use the adapter and I have not purchased my hitch yet so I can get either one.
David Thiel
I think what you'll find on a small rack like this is a 1.25 inch bar... but with an adapter to bring it up to 2 inches if you need it.
Ultimately the 2 inch hitch is a bit more versatile, but if it's a small vehicle I wouldn't bother and I'd get the 1.25 hitch.
I need to transport one cruiser bike. ...
I need to transport one cruiser bike. would this rack be suitable for an Escape?
yes...should be fine if you have a hitch mount
I like it
- Familiarity: I've used it once or twice and have initial impressions
I bought this to attach to my 2003 Xterra for the purpose of carrying two adult bikes. The rack itself is very solid. Because I have a 2" receiver I had to use the optional sleeve to bring the 1.25" up to 2". I was worried about the rack shaking but once I tightened down the optional receiver locking bolt it was solid, even on pothole filled city streets.
The rubber straps worked well in conjunction with the strap that was provided. I didn't have to use any additional bungees.
I'm really happy with my purchase.
Mike C
Decent hitch mount
- Familiarity: I've put it through the wringer
I got this b/c I was tired of my bike hanging off the tailgate and its a short-bed so it doesn't fit in the back. So far, it's worked pretty well. Two things I have noticed: When I had my mountain bike on there alone on the outermost pads it kept drifting down towards the bumper. Probably need to place something behind the pads to keep them in place. The other is the the hitch-lock bolt worked loose after driving a few hours on the highway and in the city a while. Its got a locknut so I'm not sure why it works loose. I tried another one and cranked down on it and it seems to be pretty stable now. Overall, I like it; had a few kinks to work out. Easy to assemble and pretty low profile on the back-end.
It does fold outward enough to where you can put the tailgate all the way down.
We have two heavy cruisers weighing about...
We have two heavy cruisers weighing about 80lbs together that we need to transport across the country with us. It seems like most bike racks can only handle 2 bikes weighing at most 35lbs each. My bike in particular is 50lbs. Would this rack be able to handle the load, or what rack would you suggest? We have a 2007 Honda Civic. Thanks!
Wayne Christoffersen
The weight capacity of this rack is 70 lbs max. I might suggest sizing up to the 4 bike carry, they are designed to handle more weight (140 lbs for the Thule Vertex 4).
Ready to ride
Ready to ride
Thule Vertex bike rack on car
I was looking for a rack for a small car that would protect my car and my bike while allowing me access to the hatchback area of the car. The Vertex rack has been perfect. It holds two bikes securely and folds down easily allowing you to get gear out of the back of your car. VERY happy with the rack and the service from backcountry.com
Greg Hartley
Can you fold down the rack (for trunk...
Can you fold down the rack (for trunk access) when loaded with two bikes?
Ali Samieivafa
yes you can, it folds down to almost a 45 degree angle and depending on ur car height your bikes might touch the ground but that should not be a problem


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Thursday, March 13, 2008
Galicia Genealogy Websites
I've been helping a friend with his family history/genealogy over the last three or four weeks. The family I have been helping research immigrated to Argentina during the late 1800s. It's been interesting to see that all lines are actually Spanish - rather unusual. It's been said that Argentines think they are German who are Italians that speak Spanish.
The family I've been working on had varying degrees of information linking the lines back to Spain. Some lines had specific towns, while other lines have proved a little more difficult. Over the next few weeks I will discuss the different lines, which come from Salamanca, Galicia, and Asturias, and the different ways I went about finding the immigrants' places of birth. Hopefully it will give you some ideas and additional resources to use.
For those of you that don't know Galicia is located in the extreme northwest corner of Spain directly above Portugal. Galicia is made up of four provinces: La Coruña, Orense, Pontevedra, and Lugo. There are four Catholic dioceses in the region as well: Santiago de Compostela, Lugo (learn how to get involved in the Lugo diocese indexing project), Mondoñedo-Ferrol, and Tui-Vigo.
The family information that I started with said that one of the family lines came from the town of Guísamo. That was good information, however, family information can sometimes be incorrect. It is a good rule of thumb to double-check the information before you begin searching records earnestly. I started with map sites and also municipal sites (it's a good idea to work with gazetteers or geographical dictionaries too).
Here are a couple of map sites to get you started:
1. http://www.pueblos-espana.org - see archived blog post about this site.
2. http://www.mapquest.com - great all around map - great for driving directions too.
3. http://www.viamichelin.com - wonderful map site - very detailed.
Here are a couple of sites to help you find municipios and to help you determine record collections.
1. http://www.dicoruna.es - links out to every municipal archive in the province of La Coruña.
2. http://depontevedra.es -find the links to the Municipal archives and the Juzgados de la Paz. The site provides detailed inventories of all these archives in Pontevedra with contact information. Note: I did not use this site during this research session, but thought I would share it anyway - it's too valuable not to. The same type of sites should be used for Orense and Lugo.
Using the map sites mentioned above and also visiting the La Coruña diputación site (listed above) I determined that Guísamo was in the municipio of Bergondo. I grabbed the email address to the municipio archive and sent off an email asking two things: 1) Do you have any records in your archive that I could use in my research? I did provide detailed information on what I was looking for. 2) Could you give me the email address to the Juzgado de la Paz of Bergondo?
The archivist at the Bergondo municipio archive explained to me that they had census records for the municipio beginning in 1877...and by the way she looked up the family for me. She found the family I was looking for in the 1877 and 1878 censuses. She also forwarded my email to the Juzgado de la Paz, who responded to me via email giving me birth information on four different children. I subsquently sent the Juzgado my mailing address and a few weeks later had photocopies of all the birth certificates the archivist had identified. Note: Spain national civil registration began in 1871.
The information in the census records and the birth certificates verified the family information I had been given. The family lived in Guísamo, however, it gave me even more information too. I also got the birth places of the parents of the children and the birth places of their grandparents. This quickly helped me determine where I needed to go to continue the research (not all were born in Guísamo).
After gathering all the place information I could from the available records I visited the Santiago de Compostela diocesan archive website (listed above). The Santiago diocese has a neat little search option that allows you to search for any parish in the diocese. I quickly found out that parish records for Guísamo existed, however, they were not in the diocesan archive like most parish records, but they were in the actual parish archive of Guísamo. I did the same thing with the other parishes identified in the census and birth certificates and found that some were in the diocesan archive and others were in parish archives. This information will be helpful when I'm visiting the archives in person, or if I'm corresponding with the archives via email or telephone.
I know that I haven't provided a lot of different websites, however, there are plenty out there. Here are a couple more that cover the Galicia region in general that you might find useful.
1. Arquivo da Emigración Gallega - I used this site, however, no one responded to my inquiry.
2. http://foros.xenealoxia.org - forums are always good places to find contacts in the genealogical community. Next week I will discuss how a forum helped me find another one of my friend's family lines in Asturias.
I hope that you find these handful of websites useful in your research. Understanding that there are only a few listed here, it should be noted that some of them link out to many more that may benefit you in your research. I should also note that I looked at a lot of other sites, and sifted through many others to find these gems. If you know of any other valuable sites for doing Galicia, Spain genealogy please share them with others in the comments section.
9 comments:
- MrParis said...
thanks for this blog. you've so helped me.
- July 9, 2008 at 5:00 PM
- M.D. Taracido said...
This not a comment, but a request for information. Can you post or email me the email address of the archivist at Bergondo. I'm trying to get a copy of my father's birth certificate and other family information. He was born in Bergondo.
- October 18, 2010 at 7:54 AM
- Lynn Turner, AG said...
I'd be happy to send you the contact information, but need your email address in order to send it to you.
- October 18, 2010 at 8:28 AM
- Deborah W Halasz said...
My 3rd GG (well, I think he's my 3rd GG) was born in Galicia, Spain according to the birth certificate of my 2nd GG. At some point he moved to Portugal. I'm not sure if that was before or after he married his wife.
I'm saying I think because my 2nd GG immigrated to the US from Portugal around 1860 and from 1860, his name changed three times -- probably due to census taker error.
This is what I've found so far:
My 2nd GG died in 1906 with the name Louis P Selby, Sr. Between 1860 and 1900 it changed from Silva to Silvey to Salvey and then to Selby. On a Portugal genealogy message board it was suggested I search for the "p" which could be Pereira, Pedro, or Pimentel. I know that my 2nd GG was born in 1837-1838. In my search, I found a Luis Pinto Da Silveira born in December 1837. His father, Francisco Pinto Da Silveira was born in "Galiza, Espanha". I can't find a birth record. In fact I can't find any other records for Francisco or his wife Florinda Rozas. Florinda was born in Portugal.
Would you have any other suggestions for me? I am a member of familysearch.com and I'm able to access ancestry.com via my library website. I've been to our local family search center -- but still no results. Mundia says there are family tree hints for Francisco, but the website hasn't been working the last couple of days.
- June 20, 2012 at 7:24 PM
- Deborah W Halasz said...
Hi Lynn,
The only information I have about an ancestor is from a birth record of his son born in Portugal. The ancestor in question shows that he was born in galiza, espanha. I don't know the province. I've looked at http://www.apelidosgalicia.org which shows the name Silveira (da silveira in Portugal) was most populous in A Coruna, but that doesn't help much when I'm trying to find exactly which province I should search. The name in Portugal is "Pinto da silveira". When I search with that name, I've found others with that name in Brazil. I suppose it's possible that one moved to Portugal while the other moved to Spain, but I really have no idea where to go from here.
Any suggestions would be helpful!
- June 25, 2012 at 8:36 PM
- Lynn Turner, AG said...
Because the way records are organized in Spain, you will never find your ancestor's birth record/baptism record...sorry to be so blunt. Before jumping from U.S. to Galicia, I recommend you find as much information as you can regarding your ancestors in Portugal. For example: do you have the baptism/christening record of your ancestor(s) that were born in Portugal. There records may indicate where in Galicia their father was born in. Also, there should be information regarding emigration from Portugal, but you'll need more information on when he left. Portugal has one of the most complete collections of passport records than any other European country (it's a little scattered, but quite complete). Without having all the details it looks like you still have quite a bit of research to do in U.S. records to determine where in Portugal your ancestors came from - after you discover that information you will have a lot of records to look at to determine where in Galicia their father came from.
- June 26, 2012 at 8:17 AM
- rkcarl said...
thanks for this post, it has really helped! I am working with a friend trying to get information on her father's family from Vigo. Her father was only briefly part of her life and she doesn't know the names of his parents. Her father would have been born circa 1925-35. Do you have suggestions on how to work with the archives in Vigo from the US with so little info to work with?
- December 4, 2012 at 7:58 AM
- Lynn Turner, AG said...
Vigo is a big place, and can be even bigger if the name is a common name. Did her father live in the United States? If so, I recommend getting a copy of his death certificate, an obituary, and S-5 social security death application. At least one of these will provide more specific birth information and his parent's names....and possibly more information about them. From that point I would recommend starting to try and track down civil registration records (juzgado de paz/civil registration office in Vigo) and census records, which should be in the municipal archive. I've visited the municipal archive and know that they have census records of the city after 1900.
- December 4, 2012 at 8:36 AM
Hello. I am trying to find more information on my mother's family.
My great-grandparents emigrated from Spain in the 1930s.
My great-grandfather was born in 1898 in La Coruna, Spain. He was married in September(?) 1929 to my great-grandmother (Born 1906). He arrived in the US in January 1930.
My great-grandmother was also born in La Coruna and arrived in the US in August 1934. My grandfather was born December 1935. On an application to re-enter the US filed in 1954, she listed her residence as Carnoedo Sada, La Corunna, Galicia, Spain.
I have been unable to find any records whatsoever on any family they had in Spain.
If you can help, could you email me at email@example.com
- December 29, 2012 at 6:32 PM


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Features a cold hammer forged barrel, an ambidextrous top-slide-mounted decocker for super-safe carry, adjustable dovetailed rear sight, loaded chamber indicator, striker status indicator, improved single action trigger, reversible magazine catch, interchangeable back straps (2 sizes) and an MIL-STD-1913 Picatinny rail. Comes with two 18 rd. mags., poly holster, paddle attachment, belt attachment, cleaning rod, brush and a limited lifetime manufacturer's warranty.
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Comments about Troy Lee Designs BP7605 Protect Short:
I've had a chance to ride in these twice now. I have a 6 mile ride to catch a train then a few more mile ride to where I ride enduro/all mountain. I can wear these all day and not feel like i can't wait to be out of them. I really don't notice them much at all. My last ride was on some pretty chunky trails and I went down a few times and slid on my hip and butt. Was really nice to barely feel sliding over the rocks. No bruises no rock rash. I have a 34" waste and usually buy everything in large. While the large is perfectly usable i think a little bit smaller would be better and stay in place better when i do go down.
Comments about Troy Lee Designs BP7605 Protect Short:
Everything is great about this product!
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Comments about Troy Lee Designs BP7605 Protect Short:
I just put these on, and let them do the rest. It's really a no brainer.
It secured my genitals nicely. Not too bouncybouncy and not too tight. It was just right.
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Comments about Troy Lee Designs BP7605 Protect Short:
I wore these TLD BP7605 on a 21 mile shuttle ride with a fare amount of climbing. I only noticed them for the first 2 miles. The remainder of the ride, these felt like normal riding under shorts.
They run a bit big. Call for sizing recommendation.
Comments about Troy Lee Designs BP7605 Protect Short:
I bought these for DH riding and for that they work well. Not as bulky as they may appear and the construction is top notch. Substantial chamois but not too substantial. The thigh and hip padding is not that thick but may be just enough. Fit is spot on for large - 34 waist.
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Comments about Troy Lee Designs BP7605 Protect Short:
Had to call TLD for help on sizing. They reco'd X-small as I have a 29" waist and stand 5'6". I was skeptical but the shorts fit better than previous shorts I've worn. They work well for aggressive trail riding and seated pedaling is not a problem with these.
Primary riding shorts so they get machine washed 3 times a week. I never remove the armor. Air dry. They are holding up better than expected. I plan on buying another pair.
I haven't had the pleasure of crashing with these yet so can't say how well they protect. Compared to my EVS armored undershorts, the TLD shorts look much more protective.
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Jaipur Rugs Urban Bungalow UB13 Mango Rug
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