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Customer service is a joke!
Posted by
I recently purchased a Slider Sonic from Virgin Mobile. The following is the email correspondence. This would be laughable if it wasn't so common.
Original mail sent by me to VM:
I recently purchased the Kyocera Slider Sonic for my son's b-day (today). Nowhere on your site does it state that the usb cable or the memory card are not included. In fact it states just the opposite in the user's manual and the help that are posted on your site. I must say that this is misleading and aggravating at best. Possibly fraudulent.
The cable is difficult to obtain elsewhere and both the cable and card should be supplied or the purchase price of each should be credited to my account since it was stated to be included with the phone.
Thank you,
Response that I received:
>>> "firstname.lastname@example.com" Wednesday, October 17, 2007 1:04 PM >>>
Hi Christine,
Thanks for your email -- and for giving us the opportunity to answer your question. We're here to help.
To answer your question: the features of the Slider Sonic have changed; the Transflash expandable memory and USB Cable are no longer included. Sorry for that!
You can place an order for the memory card from one of our retail outlets located nearby to your place or you can also buy it online from any third party website which is selling the Slider Sonic compatible
memory card.
Hope this email was helpful. If you have any other questions or would like more info, please feel free to call us at 1-888-322-1122 (or *VM on your Virgin Mobile phone). We'll be delighted to assist you.
Virgin Mobile At Your Service
Email 2 from me:
Your response is not acceptable. I have already received a flippant, could not care less, what do you want me to do about it, response from the girl that I spoke with yesterday when I finally got through the
phone menu to a live person. I realize (now) that the features of the Slider Sonic have changed and that the Transflash expandable memory and USB Cable are no longer included. My point being that you do not disclose this anywhere on your site or at the time of purchase and that I would not have bought the phone had I known this.
This was purchased as a gift. I ran around Monday evening looking for some place to purchase either the card and/or cable. No one (Wal-Mart, Radio Shack, Best Buy, etc) carries these items nor could they direct me to someplace that did. I had to give the child a gift, which he was unable to use most of the features on. He was most disappointed and I was extremely aggravated.
If you are going to direct an unhappy customer to a third party vendor or other location you had best be specific about where and sure that the item is available for purchase. I also did a Google search and was
unable to find any place that offered the items. There were several sites that had Sandisk cards but did not specifically state that they were for use in the phone. Nowhere could I find the cable for sale.
Kyocera does not even offer them for sale at their online store.
I have always recommended Virgin Mobile upon hearing that someone was looking for a new provider but you have dropped the ball on this one. I hope that you can provide a more satisfactory reply to this mail.
Dumb response # 2:
Hi Christine,
Thanks for your email -- and for giving us the opportunity to answer your question. We're here to help.
My apologies for any inconvenience this has caused and if this was not fully explained to you. Your feedback is very valuable to us and we welcome it. Our service is built around the likes and needs of our
customers; we're always looking for ways to give you more of what you want. We are quite flexible and are constantly looking for ways to improve, so we appreciate you taking the time to contact us.
We will be happy to pass along your feedback to the concerned department.
Further, the Transflash memory card for Slider Sonic is readily available at almost all the stores who sells our products. You can check with Best Buy, Target, WallMart etc.
Alternatively, you can contact the phone manufacturer too any information on this.
If you have any other questions or would like more info, please feel free to call us at 1-888-322-1122 (or *vm on your Virgin Mobile phone). We'll be delighted to assist you.
Virgin Mobile At Your Service
My last attempt to get an intelligent response:
Obviously no one is taking the time to actually read what I have written or you're just trying to frustrate me into giving up.
The Transflash Memory Card is NOT readily available at almost all the stores that sell your products. If it were I would have purchased one. As I have already stated, I have already been to Walmart, Best Buy,
Etc. They have stated that they do not carry these products.
I have also checked the Kyocera on-line store.
You have actually done nothing to resolve my problem.
Apologies for my inconvenience are not sufficient.
So that there is no further confusion let me spell out for you what the options are at this point.
Please respond with one of the following:
1. You will provide to me both the card and the cable at no additional charge.
2. You will credit the account with the purchase price of these items.
3. You will provide instructions on how to return the phone for a full credit of the purchase price.
If you are not authorized to make this decision please have a supervisor or manager contact me at (xxx) xxx-xxxx, Monday - Friday, between 8:00 am and 5:00 pm.
Thank you,
Dumb response #3:
Hi Christine,
Thanks for your email... and for giving us the opportunity to answer your question. We're here to help.
We apologize for the inconvenience caused.
The new Slidersonic does not come with a USB cable or a Sandisk memory card.
The USB cable and Sandisk memory card can be purchased from a retail store, and you can inquire with them about the pricing for the card. Please inform them that you would like to use the card with a Slidersonic phone for Virgin Mobile USA.
For more information on our phone models and accessories, please access the below mentioned link on our website. You can also browse through the Help section on our website for more information on frequently asked question.
You can check the availability of a retailer in a particular area on our website; by entering the address, or at least a Zip Code or City/State, at the following link on our website. Please check out with the store to ensure that they have the products you are looking for.
If you feel your situation is not resolved, please give us a call at the below mentioned number, so we can work to clear this up for you.
If you have any other questions or would like more info, please feel free to call us at 1-888-322-1122 (or *VM on your Virgin Mobile phone). We'll be delighted to assist you. Hey, they don't call us Virgin Mobile At Your Service for nothing.
Virgin Mobile At Your Service
At this point I again braved their stupid Phone IVR where the Menu voice sounds like it's laughing at you trying to get a live person on the line. Once I did get a live person on the line, she (Adrienne) put me on terminal hold only to come back on the line stating that the USB cable was available for purchase on the web site as an accessory. This was said in a tone meant to make me feel stupid. Needless to say the cable was not not on the site when I originally purchased the phone. They still have not told me exactly which card is needed. I intend to maintain the service with Virgin Mobile only long enough for my son to enjoy the novelty of having his own phone then both of our accounts will be cancelled. I'll be posting this complaint anywhere that it's relevant.
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Anonymous on 10/19/2007:
Where has good customer service gone ?
Good luck.
familytravel on 10/19/2007:
I've had Virgin Mobile for the past year, and I appreciate you posting this on the site. I've had very good telephone customer service conversation, but I too have had lousy luck with e-mail communication. You are very right, they don't even read the actual e-mail! I think they just skim for the subject and write the standard style back. Good luck!
familytravel on 10/19/2007:
I just had an idea. Try contacting Sprint--I believe they own Virgin Mobile. They have helped me out in various situations before.
bigboxworker on 10/19/2007:
You couldn't buy the memory card anywhere??? Most cell phones do not use proprietary memory cards =S
phoneguy1055 on 10/20/2007:
Transflash memory card = microSD. It says microSD/transflash on all of the SanDisk packages, and yes, you can buy them almost anywhere. Walmart, Target, Best Buy, Radio Shack...I think Radio Shack has a 1gig card for $19.99
CrazyRedHead on 10/20/2007:
Try 'calling' the manufacture of the phone, since they made the phone they may know where to find the accessories. If you use an aftermarket accessory on the phone you can void the warranty, per the manufacture.
WILDANNIE on 06/08/2008:
Good God you actually got a live person. I find that astounding. I cannot get by that MORON STUPID ROBOT SIMONE, All I tried to do was switch phones which I have done in the past with no problem. Not this time. Website says call customer service HA HA HA - God couldn't get through to them. I also had a top up card - no place to top up - they want you to buy top up on site or use a check or cc. I am really getting disgusted with this bunch and their LACK of customer service.
MzDLBrand on 08/18/2009:
Virgin Mobile is horrible!
rebelron on 02/16/2012:
Customer service???? What a joke. I myself am switching carriers. VM is a rip-off. Cannot find a card for my phone either. Did find a USB cord, with about 10 different ends for it, believe I got at Dollar General of all places.
barb nlscot on 06/18/2013:
Hi , I have been trying to receive help and support in regards to my mbl. service/phone for the very least of , three months (OR MORE) . now !!!! I have "countless " emails and correspondance(s) that I have sent / given to their service customers dept. and anywhere else I have searched and found , in order to send them another request for assistance(s) ! As of the 1st of June I had my mbl. number changed, because things were going from bad to worse ! I WAS and STILL AM , "DESPERATE" to get assistances with the issues , I AM HAVING !!
I have dealt with V. M. for "many" yrs. ,BUT THIS IS THE " Worst" I have ever encountered !!!!! They have become a BIG JOKE !!!!
I to am going to switch mbl. carriers !! As well as , sending in a report to the Better Business Bureau !
Enough is and can be ENOUGH !!!
How dare they treat their customers with the same responses (when customer(s) having sent V.M. an email) over and over , saying "nothing" different than what they had sent , just hrs. before !!!
They hsave chosen this, ongoing procedure(s) , to keep distant any sorts of their having to contact what , of course , must be their customers , needs for help and support !!!
It is their , nothing more , than " A BIG RUN AROUND !!! " That's what this company is and obviously has decided to do and to work their company !!!
I am personally , "" SO DONE "" with Virgin Mobile and what services they may or may not continue to have .
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Suspended Service
Posted by
I am very angry at the fact that, I don't have a phone, due to someone making fraudulent charges on my account by the name of [snip]. I have filed this matter with my bank. So, Virgin Mobile suspends my cell- phone service for someone else's wrong doing. I am pissed that, I'm without service as a result of someone using my bank card to retrieve minutes or what have you. I need to have this suspension lifted, within the hour. I can't afford to wait days for this matter to be resolved.
I have and infant in my care, I need my phone sooner than later. I have paid for to months of service on 02/10/11, in the sum of $122.92. I think that I should have access to my phone.
I don't see why I have to suffer for some else's mishap.
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Anonymous on 02/11/2011:
I seriously doubt having an infant in your care is going to expedite you gaining service to your Virgin Mobile phone. If it's that important to you, go out and buy a cheap prepaid phone in the meantime.
PepperElf on 02/11/2011:
not to mention....
if you have a case against this person for "hacking" your credit... are you allowed to post his full name like that?
DebtorBasher on 02/11/2011:
I'm not understanding...What kind of fraudulent charges did they make on your cellphone account? I can see if someone used your phone and used up your minutes, but what would they have done that would cause your account to be suspended? They may have suspended your account until they investigate to prevent further activity on it...can you give more details?
I've always felt a cellphone should be used for a backup or extra phone while you're out...but never as the ONLY phone used to communicate, especially as you say, you have children and rely on that phone for an emergency if needed. People should always have a landland, no matter what...just my opinion.
FlitteringFirefly on 02/11/2011:
Just remember, you can call 911 from any phone. As long as it turns on, you can call 911. You can even plug a phone in to your wall at home and call 911 even if you don't have home phone service.
Anonymous on 02/11/2011:
Great advice Flittering...I'm not sure that everyone knows that. In addition, federal law mandates that ALL cell phones are able to dial 911 as long as they can pick up a signal. I keep a spare in my glove box for that very reason.
PepperElf on 02/11/2011:
Flittering - that's only valid if your states requires the landline carrier to maintain a "soft tone" for 911 calls. And as of 2009 only 24 states have that requirement.
Though I do like the idea. I don't think anyone should be cut off from 911 access. And I also know (from a PFB review actually) that if someone calls 911 on a cell, sometimes the carrier will block other 911 calls from that immediate area.
FlitteringFirefly on 02/11/2011:
I know it's not required in MS where I live, but we sure do get plenty of 911 calls from landlines where there is no landline service. I work as a EMS dispatcher and see phone numbers beginning with 911- all the time that aren't cell phones.
PepperElf on 02/11/2011:
I'm glad the carriers are providing it then. cos I think that should be a federal requirement myself.
I know when I lived in va I don't think it was offered, although thankfully I didn't have to test that
spiderman2 on 02/11/2011:
People had infants for years with no cell phones. Have you filed a police report for fraud?
PepperElf on 02/11/2011:
I'm still wondering... since the OP has posted the hacker's FULL NAME here... is this man someone she knew personally?
I mean... I didn't think the cell company would just give her the man's full name - usually cos that information is considered private. Unless of course she already knew who he was.
ticia232 on 02/11/2011:
Exactly PE. The company would NEVER release the full name of whom made the charges.
Also they filed the false charges with their bank. Why would they file it with their bank if it's the charges on their phone? Did they let someone use their card and they overdrafted the account so much that the OP couldn't pay the bill?
PepperElf on 02/11/2011:
that's a good possibility there.
PepperElf on 02/15/2011:
wow I'm somewhat still surprised the guy's full name is there still.
Anonymous on 02/15/2011:
Yeah PepperElf the hacker Mike Jones from parts unknown should worry somebody will track him down from this review. Admin needs to get right on that.
madconsumer on 02/15/2011:
to the poster, try getting one of the pre-paid phones. this way you have3 a phone until this is cleared up.
I am Glad the FULL NAME was posted. lets others know who to lookout for!
PepperElf on 02/15/2011:
hey rules are rules
and they do specify to not use personal data
madconsumer on 02/15/2011:
many reviews state full names. there is currently one other review active with a full name listed.
PepperElf on 02/15/2011:
yes. I question that one too.
and if you notice many reviews end up with the "snip - no names please" replacing the full names.
people are allowed to post their own personal information. they're not supposed to post someone else's personal information
t_lover14 on 01/12/2012:
I am angry how this whole process going on do your end of the bargain tired of being jerked around feel disrespected I need my phone
Kim on 02/28/2012:
I am so angry at Virgin Mobile's incompetence. For 18 months, despite my account being on autopay, every three months I get threatening emails and messages that my phone has been turned off. All I ever get is a run around from their so called customer service about why this happening and they never fix it. Go with any other service, seriously.
yolanda negron on 01/27/2014:
My cell phone was not working. I call virgin moblie. And they sen m e a replacement one.They reactivatived. My phone and now they suepend myphone cause theydidnot recievethe damage onejust got it two weeks pleasei need my phone in service..
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Anthony richardson on 06/05/2013:
My name is Anthony Richardson and I am writing this because Virgin Mobile said I had fraud in my account when several supervisors from Virgin Mobile gave us ugrades but, Virgin Mobile said that they didn't give free phones and the fact that I have been having issues with the phone so I was granted 40.00 dollars for my discount on a new phone I didn't take it because I wasn't supposed to pay for it. So the Tech support guy he suspended my phone called me on my homeboy phone and he ordered the phone now a supervisor the next day authorized the order but yesterday my ordered was cancelled do I look like I work for Virgin Mobile and the compensation is for all the trouble I have with the phone overheating phones are not good. So now I got to suffer because of the tech support
Michael gayent on 08/06/2013:
My accounts were suspended cuz I transferred money from one to the other I was never warned that I couldn't do that... how do I get it unsuspended?
natasha on 08/10/2013:
well they did the same too me and they
suspend the cell phone because of the fraud I did not put my in the cell and I can not use my cell no more so what all do
gloria on 09/16/2013:
theyn suspend my phone due to ihad to many criedt but why would they give it to me and suspend now thas is crazy
debra wymer on 01/03/2014:
I had a bad experince with virgen I called for a replacement phone after getting it I had problems with it I orderd a nother phone and they cancled it saying someone used my address sevral times and the cannot send me any replacements so I'm done with them now I'm through t moble and loveing it
Shaunte Taylor on 02/10/2014:
Virgin mobile is a rip off. I was hacked out of my account. I was told It would be resolved in 10 to 14 days and it's been 34 days with no reply. I continue to pay my bill at authorize pay stations and still got ripped off. The reps always say it's the fraud division that has a lock on the account .I am out of 2 months of paid service.
Crystal on 02/20/2014:
my account was suspended I was waiting for a replacement phone that I call for back in December never received the phone my phone has been mess up totally scene January and and was not able to use my phone I was told to wait for my replacement phone to come in before I can get the minutes on my phone, that was in January I was told to wait two week for my phone to get her they have an investigation to go through on the phone that was the first part of January because I didn't get my replacement phone, then when I call back the 16 of January I was told the same thing I was told to wait two week for my phone to get her they have an investigation to go through on the phone, I don't know to many people that would add money on a phone that they don't have, so I call back on January 23 2014 phone my phone there was no replacement phone I was told to wait two week for my phone to get her they have an investigation to go through on the phone, I told them what happen to the first on and they to me that the person never did a investigation so I have to wait another two week I ask them. I find out that my account is suspended that is why they couldn't do anything (7--)9560177 I'm am an uphappy customer that was giving the round around by Virgin Mobile and now my phone is suspended because I was told to wait about my payment, an me asking I'm I going to have to go through any trouble them assuring me that everything will be taking care of I want have to go through and problem, yeah right what a slap in the face this is and now I got wait again, I sent and email before and never got a responds back.
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Double Charged Me And Said It Was My Fault
Posted by
FORT WALTON BEACH, FLORIDA -- I renewed my account today and was DOUBLE CHARGED. I had no idea VIRGINMOBILE did this to me till I got to the grocery store where I was told I didn't have enough money to get what I needed!!!!! I then had to put back food and other stuff. Then I rushed home to check my bank account and saw that VIRGINMOBILEUSA had double charged me. I called them and was told IT WAS MY FAULT~!! I was furious!!!!! I told them to refund my money and told them my bank account could go into a MINUS because of THEIR ERROR and they just kept saying it was MY FAULT and it could take up to 7 days to credit to my account!!!
I asked to talk to a supervisor and that got me NOWHERE. They then gave me to FINANCIAL and that lady was worse than any of them. She was very CONDESCENDING and could have cared less.
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Obsfucation on 03/27/2013:
Just call your bank and ask them to delete the duplicate hold. It will disappear all by itself in a day or two anyway.
I love my son on 03/27/2013:
I'm curious as to why they said it was your fault? There is some information missing from the complaint somewhere..
Slimjim on 03/27/2013:
If this was a payment submitted online, then generally they are not touched by humans per se, but automatically sent to the bank electronically for draft. If you had inadvertently submitted twice, the both payments would go to the bank for withdrawal. Where the problem may be, is that they did go to the bank and would have to clear before one could be credited back. That could take up to 7 days for it to clear on their end. If that's the case, they should really have a decent web interaction that helps block that from happening, such as a second payment can't be made by a customer within an hour of another, or the like. This is only relative if that's what happened, as I guessing since you didn't go into root cause of their position.
Obsfucation on 03/27/2013:
Actually Jim, there is no credit back. When submitted, what gets sent to the bank is a notice (of sorts) that a transaction is coming. The bank sets aside enough money to cover the transaction. When that happens, a timer starts running. It might be as short as one day, or as long as five, each bank makes their own choice. If no actual transaction comes in when the timer runs out, the hold gets eliminated and the funds become available again.
I am sure they throw out that 7 day number to cover themselves with banks who have five day holds, which could go over a weekend. What you will most commonly find is that the hold drops in 3 days.
When this double hold happens, if you call your bank, they can see that the items are duplicates, coming from the same place for the same amount, two seconds apart. Usually they will agree to manually eliminate one of the holds, freeing up funds.
As others have said before, debit cards and internet purchases are a dangerous combination.
Duayne on 10/25/2013:
They have done this to me several times. A few times, when I tried topping up from my phone, I would get a message indicating there was a problem with the transaction, and to try again. The first time this happened, I tried four times to make it work, then gave up. Upon checking my bank statement online when I got home that day, I discovered that there were four separate charges from VMUSA. They apologized all over themselves for the "inconvenience" in their best Hindu-American English, and reversed the charges. I just got off the phone with them again
shaw.enough60 on 11/11/2013:
I try to put in my order in online I must a put it wronge so I call it in VM spoken to customer service rep. Mr. Niki explain to him what happen he said I will put your order in...so I waited a few days later went on line and out my order was cancel.
jaime on 11/15/2013:
this has happened to me on two occasions with my bill and both times they blamed it first on me saying I must have paid it twice (yeah right) and then blame it on my bank...today they double charged me for a new phone that my husband ordered. their customer service is crap.
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Posted by
I purchased Virgin Mobiles MC760 thumb drive. They claim you get 800kb per second. This is untrue. My average download rate is 2.5 kb per second and my upload speed is averaging. 5 kb per second. This is way slower then dial up.
I paid for the unlimited and because the speeds are so slow I haven't even come close to using it.
I called their customer service to try to find out what the problem was. First they tried to say that I was not getting a good signal I knew this was not true. So when I told them that was not true they used the excuse that it is because I am using Ubuntu Linux so I tried it on a few Windows machines, I was getting a good signal but it was still very slow. Then they tried to tell me that it was a hardware problem on my computer I proceeded to tell them that I tried it on a bunch of different computers and had the same problem. I also told them I did a loop back test and my hardware was communicating fine with the thumb drive.
I Googled the problem and have found that there are many people having the same problem. I feel Virgin Mobile is being deceptive about the speed and quality of their product. I am surprised someone hasn't filed a class action lawsuit. I have not been able to make any money off the net because the connection is too slow to use Ebay or Craigslist.
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Anonymous on 04/27/2011:
That's the one knock I hear about virgin. Seems odd to me since they're a sprint product and sprint doesn't have those problems. I wonder if it's intentional as to keep it a step below their premium contract offerings.
Good review.
MRM on 04/28/2011:
As stated on their website, Virgin Mobile reserves the right, without notice, to temporarily limit throughput speeds when monthly data usage exceeds 2.5GB.
MRM on 04/28/2011:
I only use Broadband2Go when I'm going on a week vacation or as a internet backup when theres a power outage at my house.
GroundhogKiller on 04/30/2011:
I wouldn't mind if Virgin Mobile limited my bandwidth once in a while but I haven't been above 2.5 kb per second yet.
GroundhogKiller on 04/30/2011:
MRM you apparently didn't read all of my post or you would have noticed that I never exceeded my limit. It has been slow from the start. I have tried different times of the day thinking it may be bottle necks from too many user etc. It made no difference. I even tried using it in the middle of the night and it was still very slow.
madconsumer on 04/30/2011:
great review.
very helpful.
I just added a data package to my mobile telephone. $10 for unlimited use. I can use it as an air card for my computer. we will see if it really is unlimted.
GroundhogKiller on 09/07/2011:
Well I still haven't found an alternative to broadband2go and it is even slower now then before. I cannot download anything Virgin Mobile apparently blocks downloading. I am slower now my Internet speed is 4 kb per second. I have been checking into a service called Full Service Network. I am going to check them out next week. This broadband2go has to go. I would rather have dial up.
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Virgin mobile over charging credit and bank accounts for monthly services
Posted by
I have 2 Virgin Mobile cell phones I bought from my sister n law, when she had them she used her credit card to pay the monthly service, Virgin Mobile repeatedly over charged her bank account for monthly services that we never received !!! Virgin Mobile has suspended the service to both phones and we can't use them because of virgin mobiles screw up!!!!!! I went on the Virgin Mobile site and there's a complaint from October 2009 of the same thing happening to that person as what I just explained... so now I have $200.00 worth of Virgin Mobile cell phones that my kids can not use now due to VIRGIN MOBILE USA ABUSING CUSTOMERS ACCOUNTS...INSTEAD OF THEM FIXING THE PROBLEM THAT THEY CAUSED!!!
I am going to contact the Better Business Bureau to make a report as well....wow thanks Virgin Mobile for screwin over your customers, obviously that's what you do best!!!!
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Cwazychicken on 04/01/2011:
In the last 5 years I have used VM, I have never had this problem. But I do know if you do not have the funds when your phone is due, they will charge a late fee...they will send back the payment you can not pay and you will have to pay the overcharge. Why were you suspended? I never have been suspended. There has to be more to this, I assume. I hope you can figure out what all went wrong. I don't blame you but maybe Virgin Mobile tried to charge your account, was denied, tried again..maybe change payment methods. I pay by PayPal, no problems whatsoever. Easier to put the exact amount in, or a few dollars extra, so I won't have a problem with my bank. But if you don't have PayPal, then I'm not sure what else to say. I know I have had banks charge me a fee because I used my debit card a little earlier than I should've. They declined it, then resent the charge back to the company, which some companies will keep doing this til they get their money. Never pay with your bank account....I know that is not the best idea because once they have your number, they have your number. I always use PayPal, or debit card when shopping online.
MRM on 04/01/2011:
Do they really charge a late fee? I've never seen that happen while being a customer for 5 years.
Cwazychicken on 04/01/2011:
Well my bank charged me a fee, for returning the check. So technically, was not virgin mobiles fault. I paid the fee. One time I used my debit card and it was declined, they tried again and that's how I got the fee. Apparently my funds were in my bank, but was not yet available on my debit card.
MRM on 04/01/2011:
That's cool. I have the Samsung Intercept, which is Android, and I pay only $25/month with unlimited data and 300 min talk. Awesome!
Cwazychicken on 04/01/2011:
Nice, I want to get an android. My phone is only a piece of crap 10 dollar phone. But it works for emergencies. I had a keyboard phone but lost that years ago lol. Virgin mobile is a pretty good company, I have never been purposely ripped off from them, neither has my family who has also used it. So I find this a bit strange they would charge them and suspend them.
MRM on 04/01/2011:
Theres a $129.99 and a $149.99 Android phones. While the phones are high the $25/month plan will pay for the phone itself. Have you check them out yet on the website?
Claudia Berlin on 10/30/2012:
My Monthly plan is automatically taken out of my bank acc. But on 9/26 they took $35 and 9/26 they took another $35 and 9/27 they took out another $35 out. Now how can I get reimburst back into my acc. the extra $72.34 they took from me
Theodore Acosta on 07/20/2013:
I call customer service because my service was suspensed for accumulated credits, after explaining to them that my teenage daughter and boyfriend had abused my gift to her, they told to contact fraudalerts. Please help me with this matter. We have had this number for a very long and do not want lose it. Thanks.
natasha on 08/07/2013:
they put credits on my cell and had it supensed for faud I did not put the money and some body help me get it back on please my cell number is 8627551571 thank
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Terrible customer service experience (later remedied)
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SEATTLE, WASHINGTON -- An update about resolution of the complaint that appears below:
Following the incident described below, I wrote a letter to the COO of Virgin Mobile USA about the issue. Today I got a call from Erin, the manager I spoke with once before. She remains both nice and helpful. It seems that my complaints have had some effect and that VM policy is not the problem. I had the misfortune of speaking to a customer service rep. with a bad attitude. I'm hoping that the company will make it clear to the reps that they must not abuse the customers. I get the feeling that there will be some effort made to get that message across.
Since Virgin Mobile was responsive in handling my problem, I want to declare them to be back in good graces. My daughter is enjoying her Virgin Mobile phone and I may soon proceed with my original plan to move other cell service to VM.
If you encounter a problem with a bad VM phone rep then just advise them that they would be much better off simply letting you talk to their supervisor than having you make them famous on my3cents.com and escalate the issue to the COO.
Virgin mobile has the absolute worst customer service I have ever encountered. The reps are rude and seem to delight in infuriating customers. My rep, who would identify himself only as "Nathan" refused to provide the information that I was looking for, had a patronizing and insulting attitude, and refused to allow me to speak to his supervisor or to provide any further identification.
I called the Virgin Mobile office in CA and managed to speak to a customer service supervisor called "Erin". She was nice. She looked at the plan information on the Virgin Mobile web page that I originally called about and she agreed that it was completely incorrect. She promised to send the correct description of the plan by email. So far she has not sent it. She also heard my complaint about "Nathan" and she seemed genuinely concerned about his refusal to allow me to speak to a supervisor or to identify himself. Erin said that she would have a word with Nathan. If I actually get the promised email then I'll be more confident that perhaps she'll do that part as well.
Until I see some results from my second call, my comments above stand. Virgin Mobile apparently does not have any respect for their customers and they clearly demonstrate that through their rude "customer service".
If you want decent customer service then avoid Virgin Mobile.
Resolution Update 11/24/2007:
Virgin Mobile responded to my complaint and they are working to correct the problem.
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One-Eyed Willie on 11/07/2007:
I think I would like to try out Virgin. Call again it is usually better the second time.
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GRAND RAPIDS, MICHIGAN -- Tried to send Virgin Mobile an email but couldn't get on their website to try to solve a problem with fraud. I sent them all the information they asked for. The CS representative told me a week later that it would take seven to ten days to work through the information and come up with an answer. I will say later what happened.
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Minutes Scam
Posted by
I have a $40 plus on their service, I still have a balance with the phone, but then they're saying I don't have enough money to complete my call. Top up or loose my balance and phone number... If that isn't a scam then what other words can describe that?
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Cwazychicken on 07/25/2011:
Virgin mobile works great for me, I wouldn't know why they would do this unless you were not using the phone for a long period of time and its almost time for it to expire (I believe its 90 days of not topping up, you will lose whatever you have on your phone plus the number). Maybe the 40 dollars went to other charges? Do you use the phone for internet access or do you have a plan that you paid and forgot about? I would go to www.virginmobile.com and contact support.
MissLeopard83 on 07/25/2011:
I only had Virgin for about a week because I was getting sick of my T-Mobile service. I have prepaid, but I don't like the dropped calls and the lost messages. Virgin, in my opinion, is much worse. I don't like that they cancel your account after 3 months if you don't use your phone. I rarely ever make a call unless it's an emergency.
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Took money
Posted by
On 11/12/2010, at 2:02pm Virgin Mobile debit 63.60$, and at 2:06 pm debit another 63.60$, and at 2:10pm they also debit another 63.60$ all in the same day, I've spoken to customer service about the situation and they told me that they didn't have a record of debiting my money.
My credit card company faxed Virgin Mobile a copy of the statement, and It has been now a month later and I have called numeris times and they continue to not resolve this issue I would like for my hard earned money 127.20$ To be placed back on my credit card.
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Skye on 12/06/2010:
You need to file a dispute with your credit card. Ask for their dispute department, they will send you a packet of forms for you to fill out, explaining the dispute. They should refund you the money, then go after Virgin Mobile for their error. Why should you be penalized for Virgin Moblile's error. It looks like Virgin Mobile is dragging their feet, in order to have the 60 days pass, when you can no longer dispute the charges.
MRM on 12/06/2010:
This is why I prefer to to use Top Up cards to pay for minutes and if I need to use a credit card, I use a service that will generate pseudo numbers and you can only use that number one time.
Weedwhacked on 12/06/2010:
Now that really sucks. Your bank should be able to reverse the other two charges. I don't know why it would take them so long to figure out that you were charged erroneously.
Skye on 12/06/2010:
Excellent point and advice MRM.
+ 5 million!
MRM on 12/06/2010:
Thank you, thank you very much! And your advice is excellent, as well!
Skye on 12/06/2010:
Thank you. The best we can hope for, is the OP comes back, and reads the comments.
terrence on 01/01/2011:
this company owes me 127.20...they debited an additional 127.20.from credut card and refuse to pay it back...they said there is no record of this transaction in thre system....so I would rate this company poorly....customer service is horrible....this has been a issie sense nov 12.2010.....I will never use them again.....
trmn8r on 01/01/2011:
I hope the OP read the part filing a dispute and about 60 days, since Jan 12 is coming soon.
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Peanut Butter Recall
Elliott Minor/Associated Press
News about Peanut Butter Recall, including commentary and archival articles published in The New York Times.
Highlights From the Archives
Peanut Case Shows Holes in Safety Net
Conditions at the Peanut Corporation of America were just one element in the outbreak of salmonella.February 9, 2009 usNews
Georgia: 3 Found Guilty Over '09 Salmonella Outbreak
A federal jury convicted the owner of a peanut plant and two others in a salmonella outbreak that prompted one of the largest food recalls in the nation and was linked to several deaths.
September 20, 2014, Saturday
MORE ON PEANUT RECALL (2009) AND: Food Contamination and Poisoning , Peanuts , Georgia , Parnell, Stewart , Salmonella (Bacteria) , Peanut Corporation of America
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Federal prosecutors in Iowa on Wednesday brought felony charges against Quality Egg L.L.C. and Austin and Peter DeCoster.
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The charges against the former owner and several employees of the Peanut Corporation of America stemmed from an investigation into a deadly salmonella outbreak in 2009.
February 22, 2013, Friday
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Under a proposal, the Food and Drug Administration would shift from taking action after contamination occurred to requiring measures to prevent it in the first place.
January 5, 2013, Saturday
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Hormel to Buy Skippy Peanut Butter
The Hormel Foods Corporation said on Thursday that it had agreed to buy the Skippy peanut butter business from Unilever for $700 million.
January 3, 2013, Thursday
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November 22, 2012, Thursday
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November 7, 2012, Wednesday
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Jelly gets kicked to the curb, and pickles take its place, making the PB&P a cult snack option.
October 24, 2012, Wednesday
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Just as soon as we posted Dwight Garner's article on the pleasures of the peanut butter and pickle sandwich, our readers jumped in to share their favorite peanut butter combinations via e-mail, Facebook and Twitter.
October 23, 2012, Tuesday
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New York Times reporters Michael Moss and Andrew Martin are investigating food-safety problems. If you have inside information or other tips for us, including cases of food-borne illness, please contact us through The Lede blog.
Peanut Problems in Georgia
An examination of the conditions at the Peanut Corporation of America in Blakely, Ga., revealed a badly frayed food safety net at the state, federal and corporate levels.
Up to Date: Peanut Recall
The recent salmonella outbreak has raised some alarming questions about food safety and the F.D.A.'s oversight of the food supply.
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I purchased several of the Warehouse 13 shirts. I purchased a "telegraph" shirt years ago that was made of a much higher quality cotton and heavier shirt material.The new shirts I received (Compass and Spoon) were thin, lightweight, poor quality materials that had miniature holes in the shirt at many spots within 60 days of use.I can't recommend these shirts unless it is guaranteed to be in the original heavy black cotton, otherwise save your money.
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ChiefPDF Image to PDF Converter is a powerful easy-to-use PDF tool, it can batch convert dozens of image format files to PDF documents, such as TIF/TIFF, JPG/JPEG, GIF, PNG, BMP, EMF, WMF, PCX, PIC, PSD, JPEG2000, PPM, TGA, ICON etc. ChiefPDF Image to PDF Converter is a standalone software. It doesn't need any software support, and it doesn't depend on any print driver too, so no any print driver will be installed to your computer. ChiefPDF Image to PDF Converter is a very friendly and easy-to-use tool, you can click "Add file(s)" button to load passel of image files and select proper options you needed, then clicking the "Start Working" button to convert them to pdf file(s).
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- Details
- Usage
- Weeds Treated
- Reviews
- Long-Term Control Of Weeds & Brush
- Excellent Shoreline Spot Treatment
- Will Not Harm Shoreline Grass
Kraken™ is a systemic aquatic herbicide that provides complete, long-term control of the targeted plants, not just a temporary bump down. Kraken™ carries no restrictions on recreational use such as swimming and fishing, or on livestock consumption of water from the treatment area. Kraken™ is a great option for shoreline cleanup. It kills weeds, brush and other growth while leaving grass untouched to prevent erosion.
Usage Information
From dosage rates to product labels, the USAGE tab contains all of the information you need to properly apply your pond care products.
32 Ounce
|Temperature Restriction
|Square Footage Per Container
|Up to 10,000 Square Feet
|Shelf Life
|2 Years
Dosage Rates
Treatment Area
Kraken™ - Emergent Weeds
Treatment Booster™ PLUS
|2,500 Square Feet
|2 Ounces
|3/4 Gallons (96 Ounces)
|2 Ounces
|5,000 Square Feet
|4 Ounces
|1-1/2 Gallons
|4 Ounces
|7,500 Square Feet
|6 Ounces
|2-1/4 Gallons
|6 Ounces
|10,000 Square Feet
|8 Quart (32 Ounces)
|3 Gallons
|8 Ounces
Treatment Area
Kraken™ - Submerged Weeds
Treatment Booster™ PLUS
|2,500 Square Feet
|12 Ounces
|1-3/4 Gallons
|4 Ounces
|5,000 Square Feet
|24 Ounces
|3-1/2 Gallons
|7 Ounces
|7,500 Square Feet
|36 Ounces
|5-1/4 Gallons
|11 Ounces
|10,000 Square Feet
|48 Ounces
|7 Gallons
|14 Ounces
Please note: Above are recommendations. Always read the product label.
How To Apply
Emergent Weeds Mix the amount of Kraken™ and Treatment Booster™ PLUS (if using) with pond water in a tank sprayer according to label instructions. Spray to completely wet leaf surface.
Submerged Weeds Mix the amount of Kraken™ and Treatment Booster™ PLUS (if using) with pond water in a tank sprayer according to label instructions. Spray on water's surface where submerged weeds are growing. For deeper water, inject sprayer tip beneath the water's surface.
Over time, the weeds will begin to brown and die. Once completely dead, use a rake, like the Pond Logic® Pond & Beach Rake, to remove dead weeds to prevent an accumulation of dead plant material and muck.
When To Apply
Kraken™ has no temperature restriction, but it should only be applied when weeds are actively growing. Use with Treatment Booster™ PLUS for best results.
- Wait 120 days before using treated water for irrigation.
Weeds Treated
The first step towards effectively treating any pond weed is proper identification. Kraken™ Aquatic Herbicide is recommended for use against each of the weeds listed below. Click on your desired weed for more information and alternate control options.
What others are saying
"Lilypads, lilypads, lilypads"Pat Essner of Lake Odessa, MI
Lilypads began taking over my pond this past summer. I treated them with Kraken Aquatic Herbicide a couple of months ago. I did not treat a couple of small patches because Duckie (my Aflac Duck) likes them. The ones I didn't treat are still healthy and green. The rest of them I treated look very, very sickly....the stems on them are all curled up to the top of the pond and the leaves are dead or still dying. I'm anxious to see if this treatment will deter them from coming back in the spring. I'm giving the product a 4 right now, because I'm not sure they will be gone....it looks very promising!View entire review
"Great at killing Phragmites"Jordan of Romeo, MI
One side of my pond was starting to be overcome by Phragmites. Kraken has helped the growth from spreading. Kraken is going to be staying in my seasonal control options for keeping my shoreline clean!View entire review


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4/30 in Yankee History
The red-letter day:
1939: Lou Gehrig plays the last of his 2,130 consecutive games. The Iron Horse goes hitless in four at-bats against the Senators' Joe Krakauskas, and is now hitting just .143 on the year. Gehrig will make the trip to Detroit with the team, however. Krakauskas gets the win in the 3-2 Washington victory.
1903: The new American League franchise in New York, the Highlanders, plays its first home game. Hilltop Park opens with an estimated crowd of 16'000 watching the hosts beat Washington 6-2. Jack Chesbro' who lost to the Nats on Opening Day' is today's winner.
The 1903 New York Highlanders
On other 30ths of April…
2003: The Yankees defeat the visiting Mariners' 8-5' behind Raul Mondesi's grand slam. Mariano Rivera' after a month of injury rehab' makes his first appearance of the year' giving up a run in the 9th.
1997:The Yankees get a lead off homer from Tim Raines and 9 strike outs from David Wells to beat the Mariners' 3-2. Joe Torre wins his 1'000th game while Dennis Martinez takes the loss' dropping his record against the Yanks to 2-18. Jay Buhner homers for the M's in the 9th against Mariano Rivera. Tino Martinez hits his 9th HR in the 8th inning' upping his ML-record RBI total to 34 for the month. Martinez will have 40 RBIs in his first 30 games' the first player to do so since Roy Campanella in 1953; Campy had 44.
1996: In the longest 9-inning game in MLB history – 4 hours and 21 minutes – the Yankees outslug the Orioles' 13-10 to disappoint 43'117 at Camden Yards. The host O's score 9 runs off starter Andy Pettitte and take a 9-4 lead in the 2nd. New York ties it at 9-9 in the 5th' then wins it in the 7th on Tino Martinez's 3-run shot. Jim Leyritz and Paul O'Neill also homer for New York. The previous record for longest game was 4:18' set in a 1962 Dodgers-Giants game.
1988: Dave Winfield drives in his 28th and 29th runs of the season in New York's 15-3 rout of Texas' tying the ML record for RBI in April. Don Mattingly scores 5 runs for New York.
1973: The Yankees have the day off… along with the rest of the Major Leagues. With the exception of the All-Star break and labour disputes, this will be the last time that there is an entirely idle day on the MLB schedule until June 29' 1998.
1967: In a doubleheader at the Stadium' Mickey Mantle breaks a 1-1 tie in the 10th with a three-run homer off California reliever Minnie Rojas to give New York a 4-1 win. California take the 2nd game 4-2 despite a Mantle pinch double in the 9th inning. His hit gives him 2'215' one more than Joe DiMaggio.
1958: The Yankees go down to their first defeat at home' losing to Detroit and Frank Lary' 10-1. The Motor City men wallop Whitey Ford for 7 runs in as many innings.
1953:At Chicago' the Yankees beat the White Sox' 6-1' as Mickey Mantle takes Gene Bearden deep. . The ball might not have cleared the fence except for a fan's interference, and Chi-town skipper Paul Richards protestations about it earn him a shower. Bill Renna adds his first ML homer' a triple' and single to back Whitey Ford.
1946: The Yankees are no-hit for the first time in their history.Dispelling the rumors that he had lost his fastball after nearly 4 years in the Navy' Bob Feller of the Cleveland Indians hurls his second career no-no, winning the game 1-0 on Frankie Hayes' home run in the 9th inning. Ironically, Bill Bevens, who will come within one out of pitching the first post-season no-hitter in history in the following year's World Series, takes the loss for the Yanks.
1934: Red Ruffing hits a homer in the 9th off Jack Russell to defeat Washington 7-4 and put the Yankees in first place.
1918: Despite the failure of the NY State Legislature to approve Sunday baseball' it is announced that there will be Major League action on Sunday at the former Federal League Park in Harrison' New Jersey. All three New York teams – the Giants, Dodgers and Yankees – will participate. This arrangement would have been in effect last Sunday but the
Senators' scheduled to meet the Yanks' had already scheduled an exhibition game. The Sunday games in Harrison will necessitate the rescheduling of some minor league games from there. The agreement' in which the two leagues will pay $10'000 a year in rent for the park comes about because of the settlement with the Federal League.


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Every week we recommend 5 links to publishing news that the young professional should read to feel more informed and connected to what's going on in the industry. There are only 5, so even if you weren't able to read a thing all week, these should help keep you in the know. Amazon announced a new Amazon Marketing feature, Amazon Pages, which allows companies to integrate their presence on Amazon into social media & measure Amazon analytics. As per their settlement with the DOJ, Hachette has began to implement […]
Celebrity Bookshelves
Diane Keaton
First up is Diane Keaton's book room with a wrap-around bookshelf that makes me swoon. She seems to have pieces of art and vases tucked among the books as well, because my girl Keaton is a classy lady.
Karl Lagerfeld
This may be the most envy-inducing home library I've ever seen. Karl Lagerfeld used his style and design sense to create a perfect and beautiful book space - and it even has a winding staircase! This is my dream room.
Frank Sinatra
I love the mish-mash of books on Frank Sinatra's shelves. While I'm a stickler for alphabetizing and coordinating my own books, it doesn't seem Ol' Blue Eyes cares that much about any fancy organization when it comes to his library.
Julia Child
Julia Child's home library looked so welcoming and cozy, like the chef herself. I'd love to sit in front of that fireplace and go through the varieties of books she must have had on those shelves.
Keith Richards
I'm very curious what kinds of books Keith Richards must have in this library. A lot of them kind of look like text books or encyclopedias, but they seem to work for him.
Ralph Lauren
"Sleek" is the word that comes to mind when I see this image of Ralph Lauren's library in his Manhattan home. "Prone to stains" is another thing that comes to mind when I look at all that white furniture. Nonetheless, with those windows and that natural lighting, I'd love to sit and read here for hours.
Woody Allen
I'm a big Woody Allen fan so I can only imagine what kind of great pieces he must have in his library. It looks very traditional and masculine but I like that the room itself seems to have a personality."
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Welcome to the Industry Analyst Resource Center
If you're an industry analyst and need more information or if you'd like a briefing or help in checking facts on a report, please contact one of our Analyst Relations (AR) team members.
Dell Press and Analyst Line:
Dell Inc.
Round Rock, TX
(512) 728-4100
Dell Inc.
Round Rock, TX
(512) 728-4100
|Frank Smith
Director, Global Industry Analyst Relations
|Lauren Burfitt
Pan-Dell Corporate AR
|David Brandt
Enterprise Solutions: Converged Infrastructure
|Blake Hull
Enterprise Solutions: Servers, Networking
|Marchelle Lien
Enterprise Solutions: Storage, Channel
|Robin Drago
Enterprise Solutions: Storage
|Matthew Parretta
End-User Computing
|Ashley Vandiver
|Beth Johnson
Software: Cloud strategy and Solutions
|Kristin Solarczyk
Vertical Markets, OEM: Small and Medium Business
|Stephanie Stewart
Services: Corporate and Application Services
|Lisa Yarbrough
Services: Infrastructure, Cloud Computing, BPO
|Anna Loftin
Regional AR Manager, EMEA
(Europe, Middle East, Africa)
|Michelle Wendling
Regional AR Manger, LatAm
|Andrew Nicholls
Regional AR Manager, APJ
(Asia-Pacific, Japan)
Dell is committed to working with and meeting the needs of our industry analyst community. The company's annual conference offers analysts the opportunity and access to engage with Dell customers, partners and senior Dell executives, as well as attend focused breakout sessions and a technology showcase.


text: 5 the devilsruggyman | 22/02/2012 | See all ruggyman's reviews (4)I saw this film on it's cinema release in the 70's - I didn't sleep for a week! What a powerful, shocking film - looking forward to owning it on dvd when it comes out - see it at your peril! Execellent.


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JANSPORT Katahdin Technical Pack - 40 Liter
|Eligible for Free Shipping, No Minimum! (see promotion details)
|Members of The League get 5% back when you spend $100! (see promotion details)
Product Details
The JANSPORT® Katahdin 40-liter technical pack can stow enough gear for a weekend, depending on the season. It features a top-loading main compartment with compression lid, as well as a front stash pocket, hydration sleeve, and water bottle pockets. The low-profile shoulder straps, padded hip belt, and sternum straps help you comfortably manage the load.
Get your new JANSPORT® backpack today from Sports Authority.
- Breathable, perforated EVA shoulder straps with hydration tube management
- Fully padded EVA back panel
- Large, top-loading main compartment with compression lid
- Breathable, perforated, EVA-padded hip belt
- Dual side compression straps
- Dual gear loops
- Front stash pocket with daisy chain
- Hydration sleeve with clip and port
- Reflective details
- Dual water bottle pockets
- Sternum straps
- Web haul handle
- Material: 600-denier polyester
- Capacity: 2439.7 cubic inches (40 liters)
- Dimensions: H 24.4 inches x W 9 inches x D 11.8 inches
- Torso Length: 17-18 inches
- Weight: 1 pound, 14 ounces
Product Recommendations
Product Reviews
Reviewed by 1 customer
- 1 Pound 14 Oz Light
- Durable
- Great Value
- Lightweight
- Well Constructed
Best Uses
- Hiking
- Outdoors
- Weekend Backpacking
Comments about JANSPORT Katahdin Technical Pack - 40 Liter:
Felt how light it was in the store, so had to try it on a Fri-Sun backpack trip into Yosemite Wilderness. At 1 lb. 14oz., its 2 lbs. lighter than my other pack. Total weight at trailhead was 22 lbs., including food, water and my small bear canister. Every thing fit inside except filter in center mesh pocket, water in one side pocket, pack chair in other side pocket(yea, yea, I'm old). With pack full and tarp in hydration sleve, it felt like it had a frame. No saging or flexing.
Very comfortable at back, waist and sholder straps.
At camp works as your daypack, its so light!
I' 5'6" male, 155 lbs, fits perfect.
- Was this a gift?:
- No


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5 Style Inspirations to Know for Spring
A$AP Rocky, Big Boi and more share their personal fashion icons
Lara Stone
"Darth Vader had great accessories: his cape and boots. Seriously! Plus, black is the new black."
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News + Politics
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Food + Travel
- David Chang's Kitchen: Don't Get All "Fresh" with Me
- David Chang's Kitchen: Your Idea of Bologna is Total Baloney
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Course credits
General notices
Inclement weather
Incomplete policy
Registration and refunds
Student code of conduct
Some KCAI continuing and professional studies courses are available for one hour of undergraduate college credit. High school juniors or seniors may take selected continuing education courses and earn college credit. There is an additional fee supplement if a class is taken for credit.
Students desirous of transferring credit earned at KCAI to other institutions should check with their academic advisors at those institutions for acceptance of credit before enrollment at KCAI.
Students enrolled in a non-credit course are not allowed to change to for-credit status once a class has begun.
Students enrolled in a for-credit course may change their status to non-credit through the third class. Once the third class has been completed, status may not be changed.
Click here for policy procedure and incomplete form.
Ten percent tuition discounts are offered to: KCAI graduates (except for the already discounted life drawing open studio); KCAI auxiliary group members (membership must be current); and senior citizens (60 plus, please provide a copy of your driver's license). Warwick Society members are eligible for a 30 percent discount. Each participant is allowed one discount per semester only. Discounts do not apply to graphic design, certificate program or degree courses.
In order to purchase software with an education discount, you must follow the purchasing requirements and provide academic proof relative to each company. This information can be found on their websites:
Finding helpful KCAI documents:
Registration receipt for the current semester
KCAI Continuing and Professional Studies students who enroll online are asked to print this for their records when enrolling; we are not able to regenerate this document for you.
Course schedule
Current Student ID
This applies only to student enrolled in certificate programs, i.e. graphic design and multi-media studies.
KCAI is committed to a policy of non-discrimination on the basis of race, sex, national origin, ancestry, disability, age, religion, color, creed, sexual orientation, marital status, parental status or veteran status in admission, educational programs or activities and employment as required by applicable laws and regulations.
Kansas City Art Institute will take such means as are necessary to ensure that no qualified person with disabiliities is subject to discrimination due to KCAI facilities being physically inaccessible or unusable by persons with a disability. The accessibility standards required by Federal Law for "existing facilities" is that the program or activity, when viewed in its entirety, must be readily accessible to handicapped persons. KCAI may meet this standard through such means as reassignment of classes or other services to accessible locations, redesign of equipment, assignment of aids, alteration of existing facilities and construction on new accessible facilities. KCAI is not required to make structural changes in existing facilities where other methods are sufficient to comply with the accessibility standard described above. Because scheduling of classes and arranging for accessible facilities may require reasonable advance planning, students with disabilities should identify themselves one month or earlier before the start of the class and indicate the type of accommodation they will need. Address inquiries to Ronald Cattelino, executive vice president for administration, Kansas City Art Institute, 4415 Warwick Blvd., Kansas City, MO 64111; 816-802-3431 or firstname.lastname@example.com.
KCAI uses local news channels, our website and a recorded message to alert students if a class is cancelled due to weather. If weather becomes hazardous during a class, for example a severe storm or tornado, we will take appropriate action based on our campus safety plan. During the summer, if a day is forecast to have a heat advisory, all outside activities will be limited to 15 minutes of exposure or will be moved inside for the safety of students. Please note the following:
Decisions are made by 3 p.m. during the weekday or 6 a.m. on weekends.
For evening classes:
1. Check the TV and radio stations
2. Check www.kcai.edu. If classes are cancelled it will be posted on the website.
3. Call 816-802-3333 and listen for the prompts.
4. Call KCAI Campus Security at 816-931-6666.
For weekend classes:
1. Check the TV and radio stations
2. Check www.kcai.edu. If classes are cancelled it will be posted on the website.
3. Call 816-802-3333 and listen for the prompts.
4. Call KCAI Campus Security at 816-931-6666.
Decisions are made by 3 p.m. during the weekday or 6 a.m. on weekends.
The North campus will base inclement weather decisions on the Park Hill and North Kansas City School Districts. To find out if your class will be held, call 816-802-3333 and listen for prompts to hear a recording.
Each building/room has a specific area where students/instructors are to go in the event of a tornado.
Spaces are available on a first-come, first-served basis. KCAI degree students must pay all tuition and fees. Check with the financial aid office for financial aid eligibility information.
Download the student code of conduct here. It contains information on computer usage, inclement weather instructions and models, among other things.
Click here to enroll today in a class at the School for Continuing and Professional Studies at KCAI.


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When we choose to sell these items for less, we display the sale price only in the cart. To see the price, click Add to Cart.
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Tory Leather Lead with Solid Brass Stud Chain
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