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Sucky Service
Posted by
GREENVILLE, SOUTH CAROLINA -- I have been with my boyfriend for almost a year, in that time we have had Suncom the whole time. Almost a year ago we upgraded our phones so that I could be added onto his plan. He was in and out of town a lot and had noway of getting in touch with me, so we went into the store and got a plan with two lines and the phones were buy one for $50.00 dollars get one free. Well we got the insurance and everything on them paying over $150.00 dollars a month to get everything on both phones.
Well the problem with Suncom is that our phones are still under warranty and we also still have the insurance and one of the phones have almost completely stopped working and the company wants us to send the phone in and to do without them for 2 weeks when my boyfriend is the boss and has to have his phone. They also told us that the insurance denied our claims that we would have to go through the company that has our phones. To upgrade our phones we would have to pay full price for phones minus $50.00 dollars that we have accumulated from having our phones for this amount of time.
Sun Com is the rudest, unfriendliest, and most money hungry company I have ever dealt with. I am also willing to pay the $200 dollar fee to have the phones cut off. I feel that if we went to any other cell phone company I would not have to go through all of this mess to get my phones fixed. So I guess that the moral of this is to make sure that the insurance is going to cover your phones and you will not have to pay more than you did to start with to get your phones fixed. I am having that problem now. I wish that something would be done for people so that other people don't have to go through the problems that all the other people have to. I am not just talking about the people on the phone or customer service lines, I am also talking about the people in the stores as well. They are most of the problem, they are all out to get the commission that they can get.
SO be careful when you do decide to get phone service especially now that Suncom has been bought out by T Mobile.
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CrazyRedHead on 06/27/2008:
If it is a manufactures defect that is covered under the limited one years warranty then the company will handle it. Only if it is out of warranty or it has physical or liquid damage then is it handled by the insurance, most times. You do have the options to cancel the service, although you will be hit with an ETF per line. Since you added onto his plan it is per line. Don't be surprised when you find out that all cellular providers work this way.
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Reply To Suncom Employee
Posted by
CHARLOTTE, NORTH CAROLINA -- I just read all the reviews of Suncom because I was considering switching to them because I hate AT&T. Looks like there IS NO good phone service out there that has good customer service, but the comment from the Suncom customer employee really stopped me in my track. First of all, who do you think you are? Yes, we all should bite our tongue every once in a while, but don't you think that after calling over and over and OVER again to get a problem resolved that it would get a little frustrating? You tell us to be nice after hours of on hold with incompetent employees that don't even know the service or the product they are selling? Please. Your act like you did the lady a favor by correcting her 2000.00 phone bill and asking us why we get mad over an extra 25.00 charge. Do you realized how stupid that sounds?
First of all.. that Suncom would make a 2000.00 extra charge mistake.. is absurd and the fact that you act like you did her a favor because you actually helped her and took it off because she was pleasant?? Come on..get real..THAT IS YOUR FREAKIN JOB EVEN IF THE CUSTOMER IS PISSED ABOUT IT! WHO DO YOU THINK PAYS YOUR SALARY???? WE DO!...CUSTOMERS DO!.. and the fact that you post how you guys sit around and mute the customer and conference them in to other employees to laugh is childish and disgusting. I would have fired you on the spot and all the other employees who do that! YOU GUYS are the reason that so many people complain. Maybe you will grow up one day and realize that YOU took that high stress job and YOU get paid for it by customers.
If Suncom didn't have customers, you'd be out of a job. The fact of the matter is... ITS YOUR JOB..you are not doing us any favors by correcting our bill! Please! If we fuss and fume...well, too bad...deal with it, or go get another job where you have no dealings with the public. Most customer service agents don't have the personaility or the patience to deal with the public and if you are losing your temper with the customer and muting us and putting us on hold just to get us back, well go get another job...I am sure there is not one customer out there that wants part of their monthly charge to pay your salary. DO YOUR JOB and quit thinking you are doing US a FAVOR!!!!
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cherpep on 05/15/2008:
Soooo... you're complaining about a company you never did business with? This is emotional ranting about another review? I think this should be a comment on that review, not another topic. Also, while it's good to sympathize with another's situation, I find it unusual for someone to get so angry over a situation such as this, particularly involving people and businesses they have no association with. Odd.
Slimjim on 05/15/2008:
Agreed. As a response to a specific topic, it would have made sense to rebuttal it as a follow up comment.
Anonymous on 05/15/2008:
Agree with Cherpep and Slim. Speak in the first party on the review or company in question.
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Eronious charges for calls we did NOT make
Posted by
29016, SOUTH CAROLINA -- My husband I left a company we really liked to move to SunCom, because we did not require a large minute plan. We do not really use that many minutes, normally about 300-350. This is why we got the 500 minute plan.
Well, we did not look at the bill details, because we pay online, until we noticed a large bill. Our phone was making "phantom" calls as they are termed.
This apparently was a result of our phone getting wet. $500 dollars worth of calls. As we rarely use minutes, we immediately called to dispute. The phone was making phone calls during the business day. We are both teachers, and we definitely do not make calls all day long, and we tried to explain this to SunCom. It would be impossible for us to use our phone all day during school hours (especially since it is left in the car, as we do not get a signal in the building and are not supposed to have our phones in class anyway).
There were also numbers we had never seen before, and to places we have never been or known anyone to live.
The supervisor's response was "turn off your phone until you get another one, and good luck". She told us that the company "did not look to the past, only the present and future, and therefore is unable to address any past billing problems". We have contested this, and finally they said the best we can do is give you $50 for the inconvenience of our not being able to look back at the previous charges.
When a similar incident happened to a Cingular customer, these were credited immediately, and the phone was replaced.
Now we have written several emails and spoken to several individuals on the phone. One "supervisor" told he would return our call and never did. Any time we try to speak with someone, they are unavailable, and those available do not handle the problem directly. We have now canceled our contract with them, costing $200 dollars, which is far better than having to remain with this type of company and "customer service". Customer service refused to compare the outrageous bill to our past minute usage. This would have shown them that we rarely exceed 350 minutes. They were very short with my husband, and one supervisor even hung up on him when he continued to try to work the situation out, saying "there is no more I can do for you today"...click.
We just do not talk that much on the phone as teachers, coaches, and parents of two small children. Who has the time. We just wanted a basic phone, nothing fancy, and a small simple plan. If we had the desire to talk that much, it would have made sense to upgrade to the "unplan" and not deal with extra charges. But logic clearly does not apply with this company.
We are now contacting our local news station and news paper, as well as posting comments. We would hate to see others choose this customer unfriendly company who does not even choose to listen to the problems of its clients. We did not initiate these calls, and yet are being billed a hefty sum of money for them. Beware. We are headed back to Cingular.
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imjustasteph on 05/02/2007:
Wow I hope you get it resolved...I'd say contacting newspeople is the way to go. No company wants negative publicity...
Bonus on 05/03/2007:
Negative publicity does suck, but I can honestly say that I have never dealt with the 'phantom ca;;' issue and I have worked with SunCom for a while now.
It seems very unfortuante that no one would try to help you and my heart does go out to you. If you did speak with one of our SUPs then their hands werer probably tied due to some SOP deal, but you'd still think that there was something that could have been done.
Were you able to get the credit, and just ended the contract for the 200.00 ETF to not have to deal with it in the future, or did you let the 500+ stick and goto collections?
sciteacher on 05/04/2007:
We unfortunately got stuck with the $500, which we had to pay, plus the $200. And for teachers, well you know that is not something we can afford. No one would help us, and I hate to go with the neg. publicity, but we really have no other choice. We have contacted the FCC and obtained legal counsel. I have also sent a letter to the CEO of Suncom(triton?). My next step is negative publicity if advised and to report the action to the Better Business Bureau. We have been good customers, and have always had low minutes (if our phone history would have been checked). So, I am trying to do what I must. With two young kids too, that money should be used for their needs, not for a phone bill we should not have to pay. Thanks for responding Bonus!
Wilsonian on 05/18/2007:
SunCom Stinks! They really DON'T get it.
TickedoffCris on 09/12/2007:
sciteacher, what was the outcome of your next step? I'm just starting a dispute with this money hungry company and I can use every bit of advice. Feel my pain: I'm stuck in 4 contracts which translates to $800 in early termination fees.
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Poor EVERYTHING!!!!!
Posted by
Ronnie Miller5
JACKSONVILLE, NORTH CAROLINA -- After hearing all the complaints from other people about Suncom and their service, I continued to keep my service with the company. I have been a customer for almost 2 years, since 2005,
I received a text message stating generally that I was APPROACHING my spending limit and I should dial *11 and pay on this bill before I was suspended. well needless to say I went to handle this situation ASAP. I paid this company $60 bucks of the $146 that I was told by the representative I owed and went on my merry way.
I asked for a detailed listing of my bill from the manager of the Suncom store. I was told that the store could print my detailed bill out and I could come in a do that. I spent almost 2 hours in a Suncom store and I got nothing!
I called the so called "customer care" number and told them about my issue and my complaint and needless to say. they didn't care...what good customer service. well I was told by a supervisor at customer care that I owed $94 and some change left on my phone bill. well I paid no mind to that because it was well under my "spending limit".
Well on 04/23/2007 I tried to call a friend and I got connected to Suncom and when I hung up and tried it again I got connected to Suncom again soo I talked to the representative and she connected me to customer care once again. well in the end my phone was shut off. I had no notice that it was being shut off. I thought that when I paid some cash on this it would stay on. the company
took it upon themselves to shut my phone off.
The companies customer service is very POOR...some of the representatives were very rude and acted as if they didn't care. I did my part and paid my some of this bill before it has reached my mail box. and then I turned around and paid some more money on this bill to cut my phone back on. The company is very misleading. they mislead me and told me later that the price of $146 was only an ESTIMATE of my bill. I... was told initially that my bill "IS" $146 not it was ESTIMATED at $146. On top of making things worse the representative that I talked to told me on the lines that Suncom didn't have to disclose any information about this account and that they didn't have to send me a text that I was approaching my spending limit.
I could understand that it was a courtesy to send me a text but my point is that they did. they did send me a text. and I paid for what I was led to be a sufficient amount of money to put me well under my spending limit and instead of sending me a text or giving me a call. the company went ahead and shut my phone off. I have stood in a Suncom store for hours in the past few days...and I have talked to a couple hands full of people in regards to my account and I have gotten no help and have not been accommodated for being a loyal customer who by the way has paid her phone bill in full if not more every month without late fees. Suncom has very poor customer service skills and their company doesn't care about the loyal customers. Their representative cop you out to be liars and they are very rude all around and I hope that they realize that without me...a customer and account holder they wouldn't have a job. I hope that the increase of complaints drives this company in th hole.
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Bad Customer Service
Posted by
CHARLOTTE/CHARLESTON, NORTH CAROLINA -- After 2.5 years with Suncom I have just about had enough! They say they "Value" your business, in the end they only value your wallet. Had an issue today where my bill was not past due (Payment mailed 3 days ago, but the system had automatically suspended my service because I hit a "Credit Limit". Credit limit with a phone company? The only reason I hit the "Limit" is because I have an additional $22.00 of roaming from traveling. I am on an "un-plan" and because they did not receive my payment of $90 yet, and the new month billing hit (Did not even get the bill yet), they shut off my phone for being $11.21 over my "credit limit".
I have got a daughter that has strep and my girlfriend NEEDS to be able to get in touch with me should she need to go to the hospital. In addition, my mother-in-law has a medical condition that make it imperative that she can reach us when needed.
Suncom has put this entire family in harms way tonight for a lousy $11.21!!! Why do companies always have to be worried about money, and not about the quality of services they provide their "Customers".
----I have a cell tower in Charlotte, near my home that I have had problems with for over a year. After complaining MANY times, they tell me they have no plans to correct the issue. There are 15k cars a day that pass through this area and MANY people have the same problem, but they refuse to do anything about it!
----Customer "Service" associates that do not care about anything dealing with service, or QOS (Quality of service. All they are there for is to suck you in and get you ties into a contract, and take your hard earned $$.
--- Bad automation, bill are put toward your "Credit Limit" before you even see them, you can be shutoff at any time even before you have seen the bills to see if there are any incorrect or fraudulent charges.
--Contracts that you are tied to no matter how bad the quality of service (QOS).
--Customer service associates and managers that do not care who you are. I am not some 16 yr old that cannot pay my bill. I am an adult that travels, has a family to worry about, career to keep going and needs a cell company that gives a rip and will allow me to stay in contact with my sick loved ones!
In the end companies are getting too damn big for their own good. All they want is your money and do not care how they get it as long as they do. Decent customer service is a thing of the past!
My background? 35, Professional, a 13 yr IT Project Manager who knows how to keep my clients happy and to resolve issues. This is my job and my career, maybe Suncom should take a few lessons from their customers on how to treat their customers!
In the end, I will NEVER recommend that anyone go to Suncom, and certainly think again before getting locked into a contract that will get you nothing but headaches and put your family at risk!
This complaint is also being mailed to the following corporate address as well as WCNC tv in Charlotte, NC:
Corporate Headquarters address Top
SunCom Wireless, Inc.
1100 Cassatt Road
Berwyn, PA 19312
(610) 651-5900
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Posted by
The telephone companies are looking for every avenue of income, while failing to live up to their responsibilities or their contracts. We have a two-year contract with SunCom, the "Truth in Wireless" company for $50.00, for two phones, guaranteed it would not be more than $50.00 a month. Almost every time, there is a charge for something additional.
The latest is called "Add'l Ilink+ OB," or "Add'l Ilink+ I/B." Totaling $1.06. Not much but when you are a senior, every dollar counts. No explanation shown any place on the "itemized" bill, but on the Internet, it's described as hooking up with your computer, something I have never attempted. SunCom also replied to my question about the charge with a "if you accidentally pushed the button and it connected you are charged," and then complimented themselves on their "dedication to great service." Unless you want to go without a phone, the average person is trapped.
Our second phone, on which the charge was made, is used for phone calls only. No photos, texts, music downloads, or anything else, simply what it was designed for --- a phone. Some text messages appeared once and I called the company, and was told that if anyone "texts" me (even without my permission or knowledge) I would still be liable for the cost. Pay for spam? Is that next?
This phone rings only four times, then goes to voice mail. I asked if they could have it ring longer as voice mail does not help when an emergency call comes in (I am a fire volunteer) but SunCom said they could not do that and I should contact the maker of the phone, Nokia. I did and Nokia said I should contact SunCom.
When we first received the phone, we accidentally sent a text out (actually went to ourselves) and were billed for it. I requested the texting be disconnected so that it would not happen again. Contacting them by telephone, SunCom said it could be disconnected; but when going to their store thirty miles away, they said that was impossible. They also assured me it took some four or five pushed buttons to send any text. Not true, the actuality is that you can send a text message easier than make a phone call.
I signed up for $50.00 a month, not $51.06 or $52.00. We are so advanced in making these wonderful instruments that there is no longer just a plain phone, which is all I wanted it for. (And if truth were known, a lot of other people want the same thing.) If I want to text someone, I will use e-mail. I do not need the news, comics, photos, downloaded ring tones, TV shows, the weather, or any other items, adding to the price.
Sorry for the length of this, but it seems that since I signed a contract and do not use their other services, regardless of availability, I should be able to pay the contracted for amount each month. Of course, if I did want all the other bells and whistles, I would pay for them. Some safeguards preventing this should be in place. I guess they don't have phones like that but they really should.
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Customer Service
Posted by
MYRTLE BEACH, SOUTH CAROLINA -- I have an 82 year old neighbor who enlisted my help with an issue she had with SunCom. Approximately 4 yrs ago she had purchased a SunCom plan and phone. She has always paid her bills on time. In April her phone stopped working. She took it to the store where she had purchased it and asked to have it repaired. The man in the store was busy at the time and apparently did not want to take a lot of time with an old lady. He told her the phone was too old to be repaired and handed her a new cell phone. She wanted her phone repaired because she was used to it and it was large enough for her to be able to see the keys. He did not take the time to explain to her that by accepting this phone she was:(1) enterining into a new 2 yr. contract (2)explain the phone to her (3)watch to see if she could even use the phone (4) Tell her she had a certain amount of time to return the phone.
She brought the phone to me and asked me to program the speed dial to her family members who all live out of town. I told her then she would never be able to use this phone. It is too small. She suffers from an eyesight problem that is slowly causing her to lose the sight in one eye. But she wanted to try. So I took the phone from the box and programed the speed dials for her.In the two months she has had this phone I have reprogramed it at least twice. Because of her eyesight, she can't see the small buttons and messes up the settings. Finally, last week she became so frustrated, she called SunCom and told them to cancel her number.
A few days later someone from SunCom called her and told her she owed the $200 cancellation fee. Since she does not understand about cell phones and such, she did not understand by accepting that phone she was in a new 2 yr. contract. She just knew she had not signed anything and she had always paid her bills on time. She was told she would pay that $200 or they would turn her over to credit collection! It scared her.
This is when she brought the situation to my attention. I called the 800 customer service number and asked the young lady there to explain the situation to me. After inquiring of my neighbor if she had her permission to speak to me, she explained about the 2 yrs contract. I explained to her that my neighbor could not see the phone and asked if the phone was returned, could she get out of the contract. The CS rep explained she could not make that decision. We would have to take it to the store were it came from and the store manager could make that decision. I asked the CS rep to tell me how much my neighbor had use her phone in the 2 months she had it...61 minutes the first month and 80 minutes the second month. The next day,(Friday June 30,'06) I took my neighbor to the store and asked to speak with the manager. After waiting approximately 10 to 15 minutes for him to come out of the back. I explained to him the situation. He made a show of pulling up the account on the screen, claimed he did not know why CS would think he could do anything about the charges, called "retention" on the phone and asked them if there was anything that could be done. They apparently told him no and he repeated to me there was nothing that could be done. I thanked him for his time, told him she would not pay this $200, took my elderly neighbor and left the store.
I again called the 800 CS number and asked for a supervisor. The young lady who answered the phone put me on hold a few minutes, then came back saying that while we we waiting for a supervisor to become available would I explain the sitution to her so she could be documenting it on the computer. I gave her the number asked her to look on the computer and she could see the history and know I was authorized to be handling this situation. She did so and I brought her up to date about the store visit. She put me on hold again for a few minutes. Another lady came on the phone and said she had read the history and she was sorry but there was nothing they could do. The store manager could have issued a credit to the account if he had been so inclined, but they could do nothing there. I do not seem to be able to find a means to get any farther up the food chain at SunCom. If someone knows, please let me know.
Now I am really mad! In my opinion this store took advantage of an old lady who had no idea what was happening. I am planning my course of action! Here it is.
First of all, since my neighbor's credit score is high enough that a $200 charge will not effect it, I have advised her not to pay it. I will write letters to all credit reporting places and explain the reason she is not paying it. Besides, at 82 she will never apply for credit ever again.
Second, I am going to the FCC, to the SC Office of Consumer affairs, to the Horry County, SC Senior Citizens Council, the SunNews, and the local radio stations and tell them this story. If anyone can suggest anyone else please do so!
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Ponie on 07/02/2006:
If this were the usual situation we read about here, I'd say 'Read The Fine Print.' This is an exception. Although I don't know if this would affect her signing up for phone service with another company, I'd tell SunCom to stick it where the sun don't shine. Let them turn her over to collections! I hope you follow through with notification to all the agencies you mentioned. Just a thought: How about contacting both your Federal and State Senators & Congressmen? Kudos to you for looking out for your neighbor.
Brenda Leah on 07/02/2006:
Usually you have to sign something saying you want to extend your contract. I had to with Verizon when I upgraded my phone. Do they have her signature on file for permission?
warddw1526 on 07/02/2006:
For farther up the food chain, you could try asking for a customer relations department. Most cell phone companies have one, but will rarely tell someone on the phone about them. The CR department may not have a direct line, but usually have a mailing address or fax number. Try looking on the SunCom website. Their definitely should be a signature for the upgrade if it was done at the store.
glc on 07/02/2006:
Libby: First, I applaud you for acting on behalf of your elderly neighbor. It is disgusting to read about a store, or a salesperson, or any entity that takes advantage of someone in their 80's. Please publish the name of the store and/or owner on this and any other consumer forums. Try contacting your local TV or radio station. I have seen slightly larger "pay-as-you-go" phones with larger, easier to see numerals. This might be the best bet for your neighbor. Good Luck and God Bless!
Doc J on 07/03/2006:
There's a real need for professional "senior advocates" to explain today's "jargon-rich", sales spiels, contracts, and such. The recent confusion over Medicare D intimidated thousands of seniors. Seniors make for great prey...they fail to understand the rapid fire double-speak of the twenty-something managers and are rightfully fearful to admit any type of "diminished capacity" when they are exploited. I applaud the poster's help for a neighbor. Good luck!
rhondam718732 on 07/05/2006:
Automatic renewals do not require a "new" signature unfortunately and can be done even over the phone if you add to your package, change your minutes, etc. As far as not paying the $200; that would not have been my advice. Just read through the collection complaints on this site - the letters and calls will more than likely be far more stressful and harmful than paying the $200. I do applaud you for helping your neighbor as well, and think it is sad that she was not treated properly when she brought the phone in.
Anonymous on 07/05/2006:
Myrtle Beach, how's the weather? 1/ Before you enter into a SERVICE CONTRACT, aside reading it, ASK the representative "ARE THEY'RE ANY CANCELLATIONS FEES." b/Ask them to point it out on the contract. By the way, Verizon Wireless is getting rid of those cancellation fees, so now they're prorated, you might want to check them out. However, in regards to your problem, you might want to get a hold of the Clark Howard Consumer Action team (though I have my doubts you will) here's the link (http://clarkhoward.com/inside/ask_team_clark.html)
Good luck
libby on 07/10/2006:
Last week I posted a CS complaint for my 82 yr.old neighbor. Just wanted to catch everyone up to date. I mailed a letter to the CS department in Charleston, SC on Wed. stating the position and with a proof of delivery.I checked the computer on Thursday and SunCom had received it that morning at 8:30 AM. I had warned my neighbor not to talk to SunCom on the phone because I felt they would call trying to confuse her and would tape what she said. Thankfully,she took my advice. When they called her on Friday she told them she had nothing to say; "the letter said it all". I told her if they had anything to say to her, they could put it in writing.
I am waitng for today's (Monday) mail. If they have sent her a letter removing the charges I will post here, if not, I will follow through with sending copies of the letter to all of the places I mentioned in the original post.
OBTW..for the writer who posted I should contact Clark Howard, I moved to Myrtle Beach after living for 20 years in Atlanta. My kids tease me that Clark Howard is my Guru! That is OK with me! I have learned a lot from listening to him. Unfortunately, we only get him an hour a day here in MB.
Thank y'all for the words of encouragement. Libby
libby on 07/12/2006:
More on the continuing saga of my 82 yr old neighbor and SunCom! See above post.
My neighbor did not receive any mail from SunCom on July 10th but I did on July 11th. It was a form letter saying they could not discuss her account with me! However, if I would fax them a copy of power attorney saying I was authorized to handle her affairs they would then discuss the account with me! I never asked them to discuss the account with me.. the letter I wrote very clearly stated I was writing it for her and she signed it!
I did fax a letter to the number they had given me along with a copy of the original letter and explained I did not want to discuss her account and if they had anything to say to her to put it in writing and mail it to her.
Within 30 minutes of my faxing that letter, SunCom called her again! Told her if she would come back to SunCom they would drop the $200 charge! She told them she never intended to use a cell phone again and hung up.
So today I mailed letters to SC Department of Consumer Affairs, BBB of Coastal Carolina, Horry County Council on Aging, and faxed letters to the FCC, Colonial Mall Management, and SC Representative Liston Barfield. I don't really expect any of them to do anything for my neighbor, but figure if enough people will file complaints in public places, maybe SunCom will not find it so easy to take advantage of a senior. My next step will be to file complaints on every public complaint site I can locate.
libby on 08/21/2006:
I just wanted to let everyone know the situation with my neighbor and the local SunCom store was corrected by a very professional young lady in the Executive Response office for SunSom. I had filed complaints with several organizations and apparently one of the knew where to send the complaint. I wish to commend Ms. Johnson for her professional attitude. She cancele my neighbors service and credited the $200. as we had asked. My neighbor was issued a pro-rated bill which she has paid and I returned the phone to SunCom's corporate office. All is well that ends well.
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Billing and Contract SunCom Rip-Off
Posted by
CLIMAX, NORTH CAROLINA -- After my husband had heart surgery, he decided he should get a cell phone. Knowing nothing about cell phones or services, he went with SunCom whch seemed like the best service for his needs.
He had 1000 minutes which he never exceeded. In January, 2007 he received a bill for overage minutes. We contacted SunCom, because he kept up with minutes on his phone and it showed no overage. They refused to prove the overage with an itemized statement unless he paid a $3.00 fee for said statement.
He told them when his contract expired, he would be changing service. He did just that on May 7, 2007. Now, they have come up with a bogus 30 day cancellation notice. He still has a copy of the contract he signed, which was fulfilled in total. There is absolutely nothing about a 30 day notice. Nor, has any company I've had service with (Cingular and Alltel) required such a notice.
When I complained about this, the representative told me I could take a copy of the contract to the local SunCom store and they would review it. We did just that the following Saturday. Total waste of time. We were told it didn't matter what the contract said. It was Suncom's policy to require a thirty day notice. With all the calls both he and I made to SunCom customer service telling them he would be leaving SunCom, nothing was mentioned of this notice.
Because we were set up for electronic withdrawals from our checking account, they took the money through June 1, 2007. Imagine our shock when we received a bill in June going through July 1. We should have received a refund check for May 7-June 1. I immediately stopped the electronic withdrawal. So, this month, we got a statement for 6 additional days in June (to fulfill the 30 day notice,) plus a $5.00 late fee. What a rip-off. All of our dealings with SunCom have left a bitter taste for this company and at this point, after trips to the store, phone calls to customer service, etc., there is nothing they can do that would ever convince us to return.
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warddw1526 on 07/24/2007:
Most cell phone companies have such a clause in their contract in regards to the 30 day cancellation period. This is the first time I have ever heard of it being enforced.
towersurge13 on 07/24/2007:
My wife has switched cell phone service four times and never had to give a 30 day notice. It may have been in the contract, but as you stated, has never been enforced. The fact remains that the contract I signed had no mention of a 30 day cancellation policy. I'd like to know how you can fulfill the terms of the agreement you have signed and then, abracadabra, they magically expect you to do more than you signed up for.
towersurge13 on 07/24/2007:
My wife did the original post for me and I answered your comments. Just in case there is any confusion.
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SunCom Unplan "unlimited minutes"
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SunCom Users Beware!
On July 19, 2006 a SunCom Accounts Manager told me that when SunCom originally started the Un-Plan (that allowed unlimited minutes for calls in the US) they did not prepare themselves for so many customers to actually use "unlimited" minutes. Therefore they have begun dropping customers with the original "unlimited minutes" plan rather than renewing their contracts if they have been using 5,000 minutes or more within a 3-month period at a time. They are calling this an "excessive use of minutes" even though the plan states that it is an "unlimited minutes" package. As I was told by the SunCom Accounts Manager "It is not profitable for SunCom to continue to keep customers that have the original Un-plan regardless of how long they have been a SunCom customer or how well they have paid on their accounts" The new contracts now state (in small print) that the Un-Plan unlimited minutes package reflects usage that does not exceed 5,000 minutes within a 3-month period at a time. On an average of three months that's only using your cell phone for 1 hour and 32 minutes a day. They continue to advertise "unlimited minutes" in all their advertisements, but fail to say or have in large enough print to read that "unlimited minutes" does not mean unlimited minutes. I have been a Sun Com customer for 6 years, never late on paying a bill, and have even convinced many people to change their carrier to SunCom over the years. Did it make a difference to SunCom? No, as a matter of fact – When they called me to let me know that my contract (my third contract with them that is up in August) was going to be dropped they were rude and treated me as if I were something smelly and nasty on the bottom of someone's shoe. When I called back, and spoke with the Accounts Manager - not only was I not offered an apology for how I was treated, but also told that an optional plan would not be offered, because those of us from the original Un-Plan were considered to be "a risk to the company". So those of you with the original Un-Plan beware!
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Hugh_Jorgen on 07/21/2006:
They certainly have a right to change their pricing plan if one of them proves unprofitable. They lived up to their end of your contract and it looks like they gave you plenty of time to find another plan or carrier.
Anonymous on 07/21/2006:
SunCom sounds like bad people. Thanks for the info
punkaroo2u on 07/21/2006:
Hugh Jorden,
In response to your comment I ask that you go back and read my posting again. The issue is not weather they have the right to change their pricing plan if one of them proves to be unprofitable or not. Any and every company has that right to do so, the issue is - Misrepresentation by current advertising for a service that is not what is advertised. At no time do they state in their television or radio commercials that the Un-Plan "unlimited minutes" is in fact a limited minutes plan. To the contrary – it is not until after a new customer signs up for the well-advertised UnPlan of "unlimited minutes" that you become aware of, and see in small print that the unlimited minutes package reflects usage that does not exceed 5,000 minutes within a 3-month period at a time. That is NOT an "unlimited minutes " plan. It is not a matter of did they live up to their end of a contract or not. That was never in question. If you read closer you will see that they are contacting customers the month prior to the end of their contracts (regardless of how long they have been a SunCom customer) to let them know that they would not be offered a continuation of their original contract or offered any other optional contract. Instead they are extremely rude, refer to us as "a risk to the company" to even consider allowing us an optional plan, yet still advertise that our plan boasting of "unlimited minutes" still exist. Since posting my complaint I have learned that there is a Class Action Law Suit against SunCom for their false advertising as well as lawsuits against their major spokes person Harry Conic Jr. Also the Federal Trades Commission is already involved. So as I wrote before – SunCom customers beware!
Anonymous on 07/21/2006:
punkaroo2u good information thanks
Llydredd on 11/06/2006:
Can anybody tell me whether or not there has been a class action suit against Suncom and if there is one where can I find this information.
boogie on 11/07/2006:
yes Suncom is being investigated by the Federal Trades Commission. And there is a Class Action Law Suite as well. If you have the time to participate in it. They are counting on you "not to have time" Call a Lawyer and see if you can be put on the list of many. I am sure there are very hungry Lawyers out there that would love to get a piece of the pie...it will be a bit of a wait but, maybe worth it to you.
jmuhorn99 on 01/26/2007:
Actually, as a part of the service agreement, it does state the excessive usage clause and it's very clear. Also, it wasn't 5000 minutes over three months, it was 5000 minutes each month for three months or more. Besides, the accounts that were closed were done without a fee (even though it could be, since the user was breaking their part of the contract) and the accounts targted were users with much, much more than 5000 minutes a month... more like 10,000-25,000, which is 5 to 14 hours a day. Also, I'm wondering where you got the information about the class action lawsuit and that Suncom is being investigated by the FCC. Unless you started both of those, that's hearsay.
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I met a guy on here whose personality was strongly choleric like me. Though I ended things for other reasons, I realized we were TOO alike. The do's and don't's on here for relating to each other were the same. How weird. People have commented that I'd be better off with someone who was more laid back and passive in some aspects. It did get me thinking. What personality would compliment you? Would you rather someone be similar to you, or would that make you clash with each other?


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GREENTOWN – Prior to Saturday's afternoon session of the Class 2A semi-state softball tournament in Greentown, several Rochester fans were heard discussing their plans to shop and eat in Kokomo between sessions in order to kill time until their team played in the title game and looked for a bid to the state championship game.
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We moved in to our house almost 2 years ago now and have done almost nothing cosmetically since we moved in. The house was passed down to us from my Hubby's parents when they went into an assisted living facility, so, it still looks like it did when they left. Ie: old, yucky wall paper, bright yellow paint in the dining room and a two toned kitchen (fuchsia and tan). None of which is our style. We didn't want to do anything to the house because we weren't sure if we'd be staying here or moving out of the province again. The kids are in school now and have settled into life here so I think we're going to stick around for a while. I hope.
We decided that it's time to start fixing the house up. We removed a wall between the living room and the dining room to give it a more open concept. We added a laundry room and mudroom area in the front entry porch too. The next step other than painting is a complete reno on the bathroom. Actually, the bathroom is going to be moved from it's current location into the spare bedroom. The current bathroom will then become a master closet and a closet for my daughters room. It's going to be amazing when it's done. We're on a really strict budget so I'm trying to do this as economically possible.
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text: DIGITAL TREASURES : Item Viewer home : browse : advanced search : preferences : my favorites : about : help add to favorites : reference url back to results : previous : next Preparing fish for salting, Gloucester, Mass. TitlePreparing fish for salting, Gloucester, Mass. Full Size Imagehttp://dlib.cwmars.org/cdm4/images/full_size/amherst/12.jpg SubjectFish trade--Massachusetts--Gloucester; Fishery processing industries--Massachusetts--Gloucester; Seafood industry--Massachusetts--Gloucester; Harbors--Massachusetts--Gloucester DescriptionView of a group of men and teenage boys processing fish in a small square. Piles of fish are laid out on tables. One man appears to be scraping the fish while a boy waits with a long-handled spoon, ready to pour something over the fish. The are working over a large barrel, with a wooden wheelbarrow in the foreground, and a view of buildings beyond the square visible over the rooftops. CreatorJohnson, Clifton, 1865-1940 PublisherC/WMARS http://www.cwmars.org/ Dateca. 1900 TypeImage Formatimage/jpg IdentifierCJ--Photos--Gloucester RelationImage is part of the Clifton Johnson Collection, 1880-1940. Jones Library Special Collections, Amherst, Massachusetts. http://www.joneslibrary.org add to favorites : reference url back to results : previous : next powered by CONTENTdm ® | Contact: June Stokoe ~ Digital Initiatives ~ C/W MARS ^ to top ^


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Collegio di Milano offers the chance to live in Milan and take courses from early September 2015 though late June 2016.Read More
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Become an AT in French or Italian by attending the new AT Workshop for Winter 2015. Come and participate. It will take place at DH105 the first week of January (01/06-01/09)Read More
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Que dites-vous? C'est inutile! Je le sais!Mais on ne se bat pas dans l'espoir du succès!.Non! non,c'est bien plus beau lorsque c'est inutile!Cyrano de Bergerac by Edmond Rostand (submitted by Andrea Tarnowski-Chair of French&Italian)Read More
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In the Office of Alumni Relations current installment of "Good Reads," 13 Dartmouth faculty members share their summer book recommendations.Read More


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In retrospect, I would have removed the stand altogether and placed the tree on a little piece of white plasticine and then pour in the glitter (or in this case sugar, 'cause the glitter I had was not fine enough...shhh)
Here is a little tip....if you want to make your own and choose to spray paint the tree, roll the tree in the glitter
If you follow me on FB, you may know that I have been thinking of doing a series on Christmas ornaments, but Pinterest really takes the fun out of being creative and I say that as a compliment to all of you. It's hard to be original nowadays...:( I'll do my best and see how it goes, I hope you will join me....
I'm not looking forward to winter and snow just yet, but today I pretended I was a fairy and ventured inside the bulb...and it was magical!
I hope you also have a magical day!
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Very VERY well done so far. I'm curious though if you want to maybe branch off and talk about a two handed spec of this DPS tree. There are people higher up who swear that the two handed version of Frost is better, and maybe compare both and see what are added bonuses and problems that come with this.
I especially like your Rotation and Runic Power usage. And everything I read is pretty spot on as well.
However seeing how I haven't done research on Death Knights in a while, where would you rank your hit after 8%? I know you suggest reforging it to Haste, but it still does white damage and because of that, and you're dual wielding, White Damage 'can' be a decent part of your DPS. Perhaps clarifying that part would be a good thing.
So far though, very good job!


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Hollywood director James Cameron embarks on an epic adventure into the unknown.
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NFPA 76: Standard for the Fire Protection of Telecommunications Facilities, Spanish, 2009 Edition
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Safeguard the public telecommunications network by applying the state-of-the-art requirements in the 2009 Spanish edition of NFPA 76!
Today, society and the economy are more dependent than ever on the telecommunications network for emergency communications, security, and transfer of electronic data, so protecting the public network from threats is essential. The 2009 Spanish NFPA 76: Standard for the Fire Protection of Telecommunications Facilities provides the latest requirements for fire protection of facilities providing telephone, data, wireless, internet, and video services to the public -- plus the most up-to-date requirements for life safety issues.
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Among the changes in the 2009 Spanish edition of NFPA 76:
- Whereas the 2005 edition specifically excluded telecommunications facilities with less than 46.5 m2 (500 ft2) of signal-processing equipment areas, the 2009 edition only excludes the prescriptive-based approach of Chapter 6 for such facilities. The guidance and requirement of all chapters and annexes other than Chapter 6 do apply.
- Clarifications were made regarding requirements for new wire, cable, and signal-processing telecommunications equipment.
- Clarifications were made regarding requirements for new wire, cable, and signal-processing telecommunications equipment.
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Book your room at The Plaza Hotel
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Next to New York's Central Park, the legend continues
With a stay at The Plaza Hotel, you'll be centrally located in New York, steps from Tiffany & Co. and minutes from Barney's.
This 5-star hotel is close to Rockefeller Center and Broadway.
Make yourself at home in one of the 282 air-conditioned rooms featuring minibars and DVD players. Flat-screen televisions with pay movies are provided, while wireless Internet access (surcharge) keeps you connected. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, a sauna, and a steam room. Additional amenities include wireless Internet access (surcharge), concierge services, and supervised childcare/activities.
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.
Featured amenities include a business center, limo/town car service, and express check-in.Information missing or incorrect? Tell us!
At your hotel
At your hotel
The Plaza Hotel is located at the meeting point of Fifth Avenue and Central Park South, overlooking the Pulitzer Fountain and Grand Army Plaza. Central Park's emerald expanse is directly across the street. The elite shops of Fifth Avenue and Madison Avenue are within walking distance. Rockefeller Center and the Theater District are about seven blocks south.
- 24-hour front desk
- Total number of rooms - 282
- ATM/banking
- Babysitting or childcare
- Number of floors - 20
- Valet parking (surcharge)
- Bar/lounge
- Breakfast available (surcharge)
- Dry cleaning/laundry service
- Elevator/lift
- Express check-in
- Express check-out
- Full-service spa
- Gift shops or newsstand
- Hair salon
- Health club
- Wireless Internet access - surcharge
- One meeting room
- Luggage storage
- Tours/ticket assistance
- Laundry facilities
- Business center
- Concierge services
- Library
- Limo or Town Car service available
- Spa treatment room(s)
- Multilingual staff
- Restaurant
- Safe-deposit box at front desk
- Sauna
- Shopping on site
- Spa services on site
- Steam room
- Supervised childcare/activities
- Wedding services
Stay connected
Available in all rooms: Wireless internet access ( 14.95 USD )
Available in some public areas: Wireless Internet access - surcharge
Park your car
Valet parking (surcharge)
In your room
- Air conditioning
- Phone
- Bathrobes
- Flat-panel TV
- Rollaway/extra beds available
- In-room childcare (surcharge)
- Climate control
- Complimentary newspaper
- Cribs/infant beds available
- Designer toiletries
- Desk
- DVD player
- Hair dryer
- Daily housekeeping
- Hypo-allergenic bedding available
- Iron/ironing board
- In-room massage available
- Minibar
- In-room safe
- Pay movies
- Premium bedding
- Refrigerator (on request)
- Slippers
- Turndown service
- Room service (24 hours)
- Wireless Internet access (surcharge)
Eat and drink
The Champagne Bar - The world's finest champagnes served in the afternoon and evening. Freshly baked pastries and extensive array of specialty coffees in the morning. Spectacular setting in The Plaza Hotel's new Fifth Avenue lobby. Open daily.
The Rose Club - Located on two levels overlooking the new Fifth Avenue lobby. Cocktails, appetizers, light gourmet fare. Open daily, 11 AM till late evening.
The Palm Court - Open for breakfast and afternoon tea under the luminous stained glass laylight. Cocktails and children's menus are available for special events in the evening.
Central Park, across from the hotel, encompasses 843 acres of meadows, woods, cliffs, ravines, gardens, paths, and lakes in an emerald setting. Popular walking and running routes include Central Park Drive (closed to traffic during scheduled hours) and the path around the Jacqueline Kennedy Onassis Reservoir. The Loeb Boathouse, on a picturesque lake, rents rowboats and bicycles. The Wollman Rink offers ice-skating in the winter, the Victorian Gardens Amusement Park during the warmer months, and splendid views of the park and city year-round.
- Hiking/biking trails nearby
- Bicycle rentals nearby
The Caudalie Vinothérapie® Spa at The Plaza features 14 treatment rooms, a Vichy shower, a private VIP room for 2, Vinothérapie® Spa signature barrel bath, 2 Hammans, and an exclusive French Paradox Wine Lounge. Spa treatments include a variety of facials, body scrubs, and massages. Treatments, offering the restorative benefits of grape and grapevine polyphenols, are performed by trained Vinotherapists.
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Prenatal massage
- Reflexology
- Sports massage
- Manicures and pedicures
- Body wraps
- Body scrubs
- Aromatherapy treatments
- Ayurvedic treatments
- Spa tub in spa
- Massages
- Body treatments
- Facial treatments
The fine print for The Plaza Hotel
When you arrive
Check-in time starts at 3 PM
Special check-in instructions:
Please Note that Oak Room and Oak Bar are temporarily closed and will be re-opening in 2012.
When you leave
Check-out time is noon
How you can pay
Your pets
Pets allowed, Only dogs and cats are allowed, Pet maximum weight in lb is 20
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Breakfast fee: USD 38.00 per person (approximately)
- Fee for in-room wireless Internet: USD 14.95 (rates may vary)
- Valet parking fee: USD 65 per day
- Rollaway bed fee: USD 75 per night
Awards & Affiliations
- The Plaza Hotel is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay and the 2012 Travel + Leisure 500.
- This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.
- The property is a member of Historic Hotels of America.


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March 28, 2013 by nicholeh Leave a Comment
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Bret Stephens
January 23rd, 2015
Los Angeles, CA
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Palos Verdes, CA
Of course the executioner Ismaaiyl Brinsley is a black criminal like those embraced by the left in their war vs. whites, police & country.
Not just deBlasio and Sharpton, but Obama and Holder have blood on their hands over these deaths for encouraging the lynch mobs.
I am sick & tired of black racists, from Sharpton to Samuel Jackson, spreading lies about white people and police and inciting their murder.


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New Arrivals
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Instantly Slimming 3/4-Sleeve Dress
Instantly Slimming dress keeps its curvy secret under wraps—built-in shapewear under tiers of silky-soft stretch jersey knit. Faux surplice neckline begins a descent of diagonal tiers that encourage curves in all the right places. Shell: 95% Polyester, 5% Spandex. Lining: 73% Nylon, 27% Spandex. Machine wash. Imported.
- Control fit runs true to size. For a more relaxed fit order one size up.
- Double-jersey tiers are attached to a shapewear base that smooths and slims.
- Faux surplice neckline has shirred pleats sweeping to the side. Seam under the bust. Concealed back zip with hook-and-eye closure.
- Regular length: 38.5" from shoulder.
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We're so sorry: this item sold out sooner than expected. For an equally stylish substitute, please call our Style Experts at 1.877.948.2525. Or click on Live Help below for immediate assistance.


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Bright Harvest
There's something magically clear and bright about the light in Chile. Less ozone perhaps, especially in some areas. Or maybe the combination of the Andes and the Pacific leads to unusually clear air, and the bright light that can make colors come alive. This is a photo of vineyard workers at Casa Silva's Los Lingues Estate. -- Alder Yarrow
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To set the image as your desktop wallpaper, Mac users should follow these instructions, while PC users should follow these.
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A wine book like no other. Photographs, essays, and wine recommendations. Learn more.
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Vinography Images: Cold Snap Cincinnati Here I Come! Happy Thanksgiving from Vinography Vinography Unboxed: Week of November 23, 2014 Putting a Cork in Your Thanksgiving Wine Anxiety Plumbing the Depths of Portugal: A Tasting Journey Vinography Images: Rain at Last The Mysterious Art of Selling Direct Critical Consolidation in Wine What Has California Got Against Wineries?
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Over the course of the 100 seconds that both trinkets are on cooldown, i agree that the Coin/Autoblocker give more SBV (0 < 59), however the boost that the Lavanthor gives is so great that in the course of the 120 second cycle, you get more SBV from it.
Because you are always looking for SnB procs and hitting SSlam as much as humanly possible, what matters is average SBV over the course of the 120 second trinket cycle, and Lavanthor gives you just under 20 SBV more than the Coin or the Autoblocker.
Of course nothing is stopping you from using a Lavanthor AND a Coin/Autoblocker!


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AFC Telford beat Basingstoke Town in their FA Cup first-round replay to earn a second-round tie at League One leaders Bristol City.19 Nov » BBC Sport
AFC Telford will travel to League One leaders Bristol City in the FA Cup after a first-round reply win over Basingstoke.18 Nov » BBC Sport
AFC Wimbledon have announced a partnership with Basingstoke in a move to extend its scouting network.12 Sep » SkySports.com
Former Brazil player chooses Mexico, not Basingstoke Ive always been received with affection in Mexico The former Brazil and Barcelona midfielder Ronaldinho, twice the World Player of the Year, has signed a two-year deal with Queretaro, the Mexican first division club said on Friday. The…06 Sep » Guardian
Conference South side Basingstoke Town have emerged as surprise suitors for Ronaldinho, as the Brazilian's brother and agent also mulls over an offer from the Indian Super League.05 Sep » SkySports.com
Todays tish and fipsy is a dangerous person to know. Van Gaal insists hell stick with youth policy Basingstoke try to sign free agent Ronaldinho Paul Doyle: what on earth is going on at Monaco? Continue reading...05 Sep » Guardian
Former Barcelona star free agent after leaving Atlético Mineiro Conference South side want Brazilian to aid promotion push Continue reading...04 Sep » Guardian
Non-league Basingstoke Town make an audacious bid to sign Brazil's World Cup winner Ronaldinho.04 Sep » BBC Sport
Eastleigh win promotion to the Conference Premier for the first time with victory over Basingstoke on Good Friday.18 Apr » BBC Sport


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There were points in the Spanish Grand Prix for Romain Grosjean, his first of the season, and both Force India drivers...
Lotus F1:
Romain Grosjean: "It's been a tough battle for us to get points this season and that was certainly one of the hardest races I've contested in a long time. I did everything I could to drive around the power unit issues, which really made things difficult when battling the other cars. It's good for all the crew at the track and at Enstone to finally get a reward for all their hard work. There are still a lot of areas where we can improve and certainly the car wasn't as quick today as it was yesterday, with the different track conditions as well as the other issue. It's Mothers' Day in Switzerland so this one's for my mum!"
Pastor Maldonado: "We made a step forward in terms of pace with the car this weekend, it was much more competitive than 15th but the lack of top speed meant we weren't able to attack even if we had a quicker car than others around us. We need to keep working on that and to be faster on the straights. Today's result is a bit disappointing but my race had been already compromised by starting at the back the grid. At least we saw the chequered flag and collected more data for the team to keep on developing the car."
Force India:
Sergio Perez: "It was quite a hard afternoon, so to come away with two points is not too bad. I had pretty strong pace in the race and my tyre degradation was okay so I think we probably could have been a bit more aggressive with the strategy. Maybe if we had stopped earlier I could have jumped ahead of some more cars because my pace was good, but it was just so difficult to overtake. We knew this track would be a tough test for us, so this result is more or less what we expected here. Maybe P7 or P8 was achievable today, but we should feel quite happy to keep up our run of points."
Nico Hulkenberg: "It was a case of damage limitation today. We knew from the early practice sessions that this wasn't going to be our strongest track so to get two cars in the points is a positive result. The tyre degradation was high and the car was not so easy to drive, but I think everybody was struggling in the final part of the race. I thought we would need to make a third stop, but fortunately the tyres held on and I was able to score a point. We will use all the data we got over the weekend to improve for the next few races where we hope to be a bit more competitive."
Jenson Button: "The start and the first lap cost me a lot of time, and my second pit-stop compromised my strategy. During the first two stints, it felt like we were making progress, because we were faster than the cars in front. But we gambled on taking the second stop early, thinking we could jump one of the Force Indias, but Daniil's [Kvyat] Toro Rosso followed me in, and caused my release to be delayed by a few seconds while he came past me in the pit-lane.
"Then I came out of the pits just in front of Lewis [Hamilton], who was lapping me. He was running old tyres, while I was on fresh rubber; I had to let him past, but it delayed me a bit more. Nonetheless, I think we learnt something useful today. I'll be staying on here for next week's test, so hopefully we can learn a bit more again and make further progress. The test should be useful - not necessarily for Monaco, but for two or three races down the road. The midfield is extremely close, so even small improvements will make a difference."
Kevin Magnussen: "Today was pretty hard work. I made a good start, and was having a really good first lap. Then, into Turn 13, I went side by side with Jenson and went wide onto the marbles. As I came back onto the circuit, Sebastian [Vettel] hadn't seen me, and our cars briefly touched. Luckily, there was no damage to either of our cars, so we could both carry on without problem.
"I knew it would be difficult to go forward from 14th on the grid - the midfield is very tight, so making progress is extremely tough. Moreover, today there was little to choose between the Option and the Prime, which meant we couldn't use a different strategy from the others' in an effort to make up places. If we'd started where we should have [ie, without the qualifying problem], I think we could have scored some good points today. As it was, there wasn't much we could have done out there other than what we did."
Toro Rosso:
Daniil Kvyat: "To be honest it was quite a difficult race today. We lacked pace, even though I must say that the first stint was quite positive and it seemed possible to even fight for some points. In the end, tyre wear was quite heavy and together with the lack of pace, it turned out to be a tough race. The opening lap was okay and there were lots of battles, in which I managed to overtake a few cars on the outside line and by the end of the first stint I even managed to close in on both Force India cars. But unfortunately it was not enough and even when I put on a fresh set of option tyres for the last stint and overtake a couple of cars towards the end of the race, it was not possible to make it into the points today."
Jean-Eric Vergne: "Somebody has asked me if I feel a bit persecuted by bad luck at the moment. It might look like this, but this is part of the game. I always do all I can, my team is working really hard and problems can happen. For the ten grid positions penalty I don't blame anyone. When I crash the car it's the team that pays my mistake, so this is part of racing. Today I was really determined in having a good race, against all odds. The first stint was quite difficult as I had a front left brake problem which caused front locking, but the pace was really looking strong on the option tyres, until an exhaust problem put an end to my race. I'm still very positive that I will have my chance. I drive a Formula One car and I enjoy doing it, no matter what! This race weekend is now behind my back, we have the test session here next week and Monaco is just around the corner. My team and I will once again put all our efforts together to have a good weekend there."
Related Links
Lewis Adds Spain To His Victory List
Gallery: Race Day In Spain
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New Arrivals
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Cutout Chenille Jacket
In love with layers. We crafted the jacket front with chenille cutouts on airy mesh and finished with bands of beaded embellishments.
- Length: 28" to 29".
- 93% polyester, 7% nylon.
- Dry Clean Only. Imported.
We're so sorry: this item sold out sooner than expected. For an equally chic substitute, please call our Personal Service Associates at 1.888.855.4986. Or click on Chico's Chat below for immediate assistance.


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Devil's Diary DVD
Sale Price: $14.98
To Order by Phone Call 1-800-933-6249
- Additional Details
- Format: DVD
- Rating: Not Rated
- Number of Discs: 1
- Run Time: 86 Minutes
- Region: 1
- Aspect Ratio: Fullscreen
- Language: English
- Studio: A&E Home Video
- DVD Release Date: August 24, 2010
- Closed Captioning: Yes
- Audio: ENGLISH: Dolby Digital Stereo [CC]
- Genre: Drama
- Color: Color
- Release Date: 2007
In the hands of high school kids, even an innocent diary can cause trouble. But when a group of small-town teenagers finds the Devil's Diary, a book that embodies the evil of Satan by physically manifesting any evil thought that is written in it, all hell breaks loose. Unearthed after centuries of concealment, the Devil's Diary wreaks havoc and destruction on the high school students who found it, and their entire community. Can their town be saved from complete ruin?


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The basket, it's the ultimate gift-wrapping for any elegant present. And why not? After all, the basket is stylish, reusable and always unique! Introducing the Shari's Berries range of sweet and sophisticated gift baskets for women. From traditional gourmet gift baskets, to fun cookie baskets, cool candy or anniversary gift baskets, chocolate gift baskets and oh-so pampering spa gift baskets, here at Shari's Berries we've assembled some of the most decadently delightful gift baskets around.
Great for so many different occasions, celebrations and surprises, our extraordinary women's gift baskets have what it takes to lift the spirits, say 'get well soon', express thanks and so much more. If your looking to show your appreciation to your administrative team with gifts, Shari's Berries has the perfect way to ensure they know how much you care.
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And, as if there weren't enough other great reasons to shop America's favorite online gourmet gift seller, with Shari's Berries you can always rest assured your special gift basket will be delivered on time and beautifully presented. And for the most important woman in your life... you can always turn to Shari's Berries for the perfection of our Mother's Day cookies.
Shop night or day from the comfort of your home or office and browse hundreds of deluxe, delicious and always delightful gift options and gift baskets. From our easy-to-browse gift departments, to our stellar customer service, there's really no easier way to organize and send gift basket for women.
So what are you waiting for? Check out our unique variety of gift baskets for her right now! We're ready to get your gift basket wrapped up and ready to go.
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Our Flexion soft shell fabric delivers year-round functionality and superior performance. Polyester/spandex yarns provide active stretch and both wind- and water-resistance. StormRepel® durable water-repellent (DWR) finish beads water on the surface so it doesn't soak in. Embossed pattern on shell fabric.
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Measuring ROI
Desperate calls flood into Houghton Mifflin Harcourt's technical support center every day. Sometimes, the calls are from bewildered teachers or non-technical school staffers; other times, they're from parents and students trying to get educational software to run properly on their computers.
The calls can also be from frustrated IT administrators struggling to install school software on their servers. And, occasionally, there's an emergency call from an instructor with a classroom full of impatient children and software that's not cooperating.
Boston-based Houghton Mifflin Harcourt Publishing Company is the world's largest publisher of educational materials for pre-K to 12 schools. Its products include textbooks and testing materials, as well as educational software that ranges from math and reading software for elementary school students to server software that allows school districts to build portal sites.
Overall, the publisher's tech-support staff receives 100,000 calls a year on these more than 1,000 educational products. The calls are as varied as they are frequent, but they all have one thing in common: The caller needs a problem solved fast.
To speed the troubleshooting process, Houghton Mifflin Harcourt purchased 12 licenses for B200 Bomgar Box appliance-based remote-access software, which allows the tech-support team to take control of customers' computers so technicians can diagnose and fix the problems.
"A lot of our customers may not have the technical expertise to answer some of our questions, so it's important to have a tool [that gives us access to] people's machines so we can answer our own questions as the customer watches," says Robert Baird, manager of Houghton Mifflin Harcourt's technical support center in Fort Worth, Texas.
Installation was fast and easy, he reports. The IT department's shared services network team in Orlando, Fla., configured and connected the remote-support tool on the network behind the company's firewall.
Traditionally, remote-administration tools require client-side software to be installed on each computer, but the tool Houghton Mifflin Harcourt standardized on doesn't require this software. Instead, help desk support staffers connect to users through a Web site.
The client and "clientless" remote-support tools serve different markets, according to Matt Healey, an analyst at IDC, a research firm in Framingham, Mass. The traditional client tools are good for controlled enterprise environments, where computer users are behind the firewall, he explains.
In contrast, the clientless support tools are good for three main applications: decentralized environments, where corporate IT help desks have to support their remote employees; corporate call centers that have to assist their customers around the globe; and third-party service providers—such as Best Buy's Geek Squad or Circuit City's Firedog—that must provide tech-support services for their customers.
Most clientless remote-support tools are offered as Web-hosted solutions. Houghton Mifflin Harcourt, however, standardized on Bomgar, a server appliance that's installed internally on the corporate network. This hardware device has remote-support software built in.
The technology allows the publisher's tech-support employees to resolve calls faster, which improves customer service, increases staff productivity and cuts costs. Since technicians can handle more calls throughout the day, there's less need for the company to increase tech staff, Baird says.
IDC's Healey says these tools also resolve a major problem some call centers face: the language barrier. If users can't understand a technician's accent, the technician can simply set up a remote-support session and quickly diagnose and repair the problem.
How It Works
Forty percent of Houghton Mifflin Harcourt's 100,000 annual tech-support calls come at the start of the school year—from mid-August to mid-October—a period when many educators are trying to install educational software for the first time. Eighteen full-time help desk representatives staff the company's tech support center 15 hours a day. During peak periods, they are helped by 16 temporary staffers. While the regular help desk staff is well-versed in the publisher's products, the temporary staff is less experienced, so they rely more heavily on the remote-support tool to troubleshoot their callers' problems, Baird says.
Overall, the staff uses the tool daily on about 20 percent of their calls—25 percent during peak season. Most times, help desk staff ask users a series of questions to diagnose the problems, and then they coach the caller through the troubleshooting steps. But if the support staff is having trouble diagnosing the problems, or users aren't tech-savvy enough to follow directions, then it's easier for the help desk to do it by taking over the user's computer.
In some cases, Houghton Mifflin Harcourt customers mistakenly provide the wrong information, such as the computer's operating system, and that could lead the help desk representative down the wrong troubleshooting path. Taking control of customers' computers takes care of those problems.
The publisher's help desk employees connect to customers' computers by giving them a Web URL. Once a customer types in the Web address, a page pops up asking if the user will allow the technician to connect to the computer. When the user clicks "Yes," the technician immediately sees the user's monitor and has control of the keyboard and mouse.
More Features, Lower Cost
Houghton Mifflin Harcourt initially used another vendor's Web-hosted solution, but, in early 2007, it switched to Bomgar because it offered more features and was less expensive, Baird says. For example, the previous product supported only PCs, and that was a problem because 20 percent of the publisher's calls come from Mac users.
"Our internal staff complained about the need to connect to Mac clients," Baird recalls. "Not being able to do so was frustrating for them." That frustration went away with the new system because it supports both PCs and Macs.
Another benefit is that the publisher's employees can exchange instant messages with customers. That is important because teachers generally don't have phones in their classrooms or computer labs. Rather than having a teacher walk back and forth from a phone to the computer, the technician and the teacher can IM each other, Baird says.
Other features include a user interface that shows which of the 12 software licenses, or remote sessions, are in use and which ones are available. With the previous product, technicians couldn't tell which remote sessions were in use, so they had to constantly IM each other. And if one technician accidentally logged into a session that was in use, it would disconnect the session in progress, forcing the disconnected technician to reconnect to the customer.
In addition to showing which sessions are available, the new system allows two technicians to log into the same session. Baird says that's helpful if one support representative needs a colleague to help resolve a call. And it's useful for tech-support trainees to log into a session and watch experienced staffers troubleshoot.
The new system also allows the tech staff to reboot a user's computer and automatically reconnect to it. The previous system forced the technician to walk the user through the reconnection process. "The first time our internal staff used Bomgar and learned that they didn't have to walk through the reattachment on reboot, they were doing handsprings and saying it was fantastic," Baird says.
The tool also records online sessions, which comes in handy when calls cannot be resolved and must be escalated to the next step in the support process. Houghton Mifflin Harcourt's tech-support team resolves 90 percent of the calls, because most issues are computer configuration problems that are easily resolved, but sometimes there are bugs in the educational software. In those cases, the company's engineers can review the online session and develop a fix.
"Logging of information is important," Baird says. "If we have to escalate a call to development, we can give them the full transcript and the system information—the operating system and DLLs—and they can re-create the issue."
Measuring ROI
When the tech-support center implemented the Bomgar remote-support tool nearly two years ago, the publisher saw an immediate return on investment, ranging from faster call resolution to cost savings, Baird reports.
After the first year, average call times fell from 12 minutes to 10 minutes, and that dropped to about nine minutes at the end of this summer. The faster resolution rate improves customer service because it allows staffers to take more calls.
That, in turn, saves the company from having to hire more tech-support employees. Every 1.5 minutes that's shaved from the average call saves the publisher one full-time employee, Baird says. So a reduction from 12 minutes to nine minutes a call obviates the need for two additional full-time employees a year.
Switching from the old vendor to the new one also saves $12,000 a year in software licenses.
Overall, Bomgar's remote-administration tool has made the job faster and easier for Houghton Mifflin Harcourt's tech-support team. "Since we installed this product, there has not been one single minute of downtime, no connectivity problems and no security breaches," Baird says. "We couldn't live without it."
Hosted or In-House Solutions?
Clientless remote-support tools are available as either a Web-hosted solution or as software and server appliances that are installed on an enterprise's in-house network. The type an organization chooses depends on its corporate policies, says IDC analyst Matt Healey.
For example, if security is a concern, a business may choose to install the technology in-house because all the data is housed internally, he says. However, he adds that with hosted solutions, companies can increase the number of software licenses almost immediately, while an on-premise product requires IT staffers to handle the installation.
The market for clientless remote-support tools is still emerging. Sales of these tools are expected to more than double in the next four years, from an estimated $156.4 million in 2008 to $335.7 million in 2012, according to IDC.


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FedEx Office Print & Ship Center
West Valley, UT 84128
Get Directions Print Online Now
Hours of Operation
Monday 7:30 AM – 9:00 PM Tuesday 7:30 AM – 9:00 PM Wednesday 7:30 AM – 9:00 PM Thursday 7:30 AM – 9:00 PM Friday 7:30 AM – 9:00 PM Saturday 8:00 AM – 6:00 PM Sunday 12:00 PM – 6:00 PM
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Monday – Friday 6:00 PM Saturday 4:00 PM Sunday No Pickup
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FedEx Office - 3029 Colt Plaza Dr, West Valley UT
FedEx Office is your local printing company in West Valley, Utah offering a wide range of printing services, including business card printing, digital color printing, and self-service copying. Come try our professional printers for yourself. Even ship with FedEx®.
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Computer Access & Wi-Fi
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Maternity Zip Pocket Skinny Pants in LOFT Bi-Stretch
Maternity Zip Pocket Skinny Pants in LOFT Bi-Stretch
$64 .88
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 Designed with a stretchy demi panel that sits below the belly - in our flawless LOFT Bi-Stretch fabric that stretches in both length and width for a magic, super-slimming fit - this smashingly skinny pair flaunts exposed zip pockets for revved up style. Faux fly. Back welt pockets. 29" inseam.
Style #316319
53% Cotton, 41% Rayon, 6% Spandex
Machine Washable


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Top companies that support gay marriage
Published On: Feb 27 2013 10:39:40 AM CST Updated On: Mar 29 2013 11:22:35 AM CDT
In recent years, a wave of businesses have demonstrated their support for same-sex couples. Check out which big U.S. companies have shown their support.
The views expressed are not those of this company or its affiliated companies. Please note by clicking on "Post" you acknowledge that you have read the Terms Of Service and the comment you are posting is in compliance with such terms.


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Gold-Layered Buffalo Nickel Bracelet with Turquoise Stone
Sale Price: $29.95
To Order by Phone Call 1-800-933-6249
- Additional Details
- Dimensions: 8" Length x 1" Width x 1/2" Height
- Made Of: Brass, US Coins
- Weight: 1.6 oz
Coin is a Buffalo Nickel
- Minted From 1913-1938
- Diameter: 21.2mm
- Designed By James E Fraser
- Minted of 75% Copper And 25% Nickel
- The obverse (front) of the coin shows an idealized Native American.
- The reverse (back) of the coin shows an American buffalo. The buffalo used in the design was named black diamond, the largest bison (weighed almost a ton) in captivity.