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Posted by
OHIO -- We absolutely hate our Maytag Bravos washer and dryer. Do Not, I repeat Do Not purchase these appliances. The funny thing is after reading other reviews my mouth fell to the floor. We are experiencing identical problems with our appliances as others are. I have taken clothes out of the washer and still had dry clothes after a full wash cycle. Water never even touched them. I have removed clothes that have been torn, buttons tore off, and the clothes are twisted into knots sooooo tight that everything needs ironed. Even after using the "wrinkle free" cycle on the dryer you can not get the wrinkles out of your clothes caused by the wringing of the washer. That explains the torn and damaged clothing as well. Now the dryer, we purchased our washer and dryer in Nov. of 2010. We had our first service call in less than 3 months. Our dryer would run for hours and our clothes were still wet. The door had tons of moisture inside and out. Called customer service and they walked us through troubleshooting options with no success. We had to schedule our first service call and found that the belt on the dryer had fallen off. We had no air circulating, only heat, hence, the moisture. Here it is April 9th and we have the same problem, clothes are not drying, moisture on the door and no airflow. Still within the 1 year warranty. So I call to set up an appointment and the warranty dept is only open M-F from like 8-8. Very inconvenient since today is Saturday and we have a load of wet clothes. So for the 2nd time in less than 6 months we have to drag or third load of laundry somewhere else to finish. I had my old Kenmore washer and dryer for almost 20 years and NEVER had one single problem. I wanted new ones only because I wanted new and improved upgraded features....big mistake!!!! Whirlpool has done nothing to make this right with us. We can not return our product and no one has offered me anything! How about an exchange for a new washer and dryer, or an extended service plan free of charge as I read someone else got. Nothing has been done to try to resolve these issues at all. I actually have my old set out in my garage, planning to sell them at my garage sale. I am beginning to think that would be my 2nd big mistake. I will probably need a back-up set to cover how useless our new set is. Better yet, maybe I should sell the brand new $2000 set and keep the old. Only thing about that is I would feel guilty selling that junk to someone else, even for a couple bucks. I could not forgive myself for being that deceiptful. Apparently Maytag Whirlpool does not feel the same way. They are probably laughing all the way to the bank. I could go on and on with more descriptive issues that we are unhappy about. Unfortunately I do not have time because I need to get to a laundromat to finish my clothes because my new Maytag Bravos washer and dryer suck.
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Venice09 on 04/09/2011:
This review is very helpful. You are not the first person to say they wouldn't sell the 'junk' to anyone else because they would feel guilty. Apparently consumers have more conscience than the appliance companies.
I am really sorry you are stuck with these machines. I know how frustrating it is when you spend a lot of money and are so disappointed. I wish you had read the reviews first. I keep hoping that at some point all these complaints will catch up to the appliance industry, and they'll be forced to make a better product. But in the meantime, many people are finding out the hard way that this so-called progress in appliance design is nothing but an inconvenient, money-eating experience for the consumer.
All I can say is to keep complaining to Maytag/Whirlpool. Most people give up because it's so aggravating and time consuming, but it you're persistent enough, they might give in and help you.
Good luck.
appspecialist on 05/14/2011:
try mailing a complaint directly to the sorce. Joni Pitts 1800 paw paw ave mail drop 6006 benton harbor, MI 49022.
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Do not buy from Maytag/Whirlpool
Posted by
BENTON HARBOR, KENTUCKY -- I will no longer be a valued Maytag/Whirlpool customer. My issue was not resolved to my satisfaction. A control board on as expensive a washer as this should not go out after 3 years of use. You have definitely lost my business for life, and I will tell everyone I know about my horrible experience with your product and customer service in this regard. I will never purchase another of your products or any product in your family of brand names. As a consumer, I too have a bottom line and at some point that has to matter also. As a corporation I understand you have a bottom line, financial profitability goals etc... You should be ashamed of yourselves for selling a product for 1000-1300$ and banking on the purported reliability of the Maytag brand name. You should be ashamed that after only 3 years of use this product failed in the most expensive way it could and you failed to make that situation right by me. You could have sent the part to me at no cost to me and maybe a 40$ cost to you for a washer I spent so much money on, and maintained me as a loyal and hypothetically valued customer. Think about it..... That part probably cost you about $40 to have made (Control Board Part#34001498 which number I now have memorized after trying to find one at an affordable price). Maybe more, but not really too much more.... So rather than send me the part, which should not have gone out after only 3 years in the first place, and keep me and my household as current and future customers earning you thousands over my lifetime and the lifetimes of my children, family, and friends etc.... You have lost me and any future business I will need to do in the range of your products. And know this... I am only 38. I will need to buy another washer, dryer, refrigerator, stove, microwave, stereo, blender, (insert type of appliance here) over the course of the rest of my life, as will my children, family and friends. YOU and YOUR company will NOT get a dime of my business. It doesn't seem like good consumer relations on your part, not smart future financial planning, but hey... I don't own a multi-million dollar corporation. I'm just a housewife and I have to take the fact that you will not stand honorably by your products brand, nor reliability and accept that you received thousands of my dollars and I am not receiving the dependability that you claim in your advertisements. When I calculate how many hours I had to work to pay for that washer... Hours of my life that were bargained in exchange for the dependable use of a product you sell, I am sickened. You have commercials that tout that Maytag service men never have anything to do because your product is sooooo reliable! False advertising! I am no fool... I will research your family line of products and I will not buy from you again. Take that to your bottom line!
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unhappy999 on 02/09/2011:
So how much did it cost to get your washer fixed? I agree, you should not have these problems with a 3 year old appliance. The more expensive models are actually worse for this type of thing as there are more parts that can fail.
Venice09 on 02/10/2011:
You put time and thought into this review, and I agree with everything you said, but I don't think it's going to make a difference. I do wonder, however, how much longer Whirlpool/Maytag can hold on with so many dissatisfied customers. It will have to catch up to them sooner or later.
M on 07/26/2011:
I completely agree with you! My washer stopped working properly after only a few months! The customer service is HORRIBLE! They are very uncooperative and seem to not care about the customers.
tracey on 10/03/2014:
Purchased the Whirpool Duet 4 year ago and already the control board went bad, called to see to how much it would be to repair and that was $700. I decided not to get it fix and concentrate on the what next. I will NEVER purchase Whirlpool/Maytag products ever again!!!!!!
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After Sales Service Sucks!
Posted by
PICKERING, ONTARIO -- I am very disappointed in Maytag/Whirlpool after service customer satisfaction!!! We had a problem with our washing machine we could not even do a load of cloths as the machine would bang out of control and the load would become out of balance with every wash, you would have to take almost all of the load out and throw it in the wash basin while you spin a small load one at a time to spin dry your cloths so you could put them in the dryer, not only was this totally time consuming and inconvenient, but totally not Eco friendly with the amount of power we are using just to do one load (some energy efficient machine this turned out to be) and of course our warranty is up so when we called for after sales service they sent out one of their Representatives that would diagnose the problem for approx. $91.00 and this would include the first 15 min. of work he might have to do.
As it would have it, the service company Prompt Home Service that Maytag/Whirlpool sent to our home could not find anything wrong with the machine as to why it would keep banging out of balance with each load (even though he witnessed the out of control banging himself, he just wasn't sure why), he went on to tell us he would have to get a price for new springs and a new center Teflon coil which is housed in an enclosure located in the underneath of the middle of the washer.
He told me he would get back to me with a quote for the new parts, his estimate was going be around $200.00 on top of the $91.00 we had already paid him, but he had to go back to the office and get the exact part prices and he would call me in about an hour, I then spoke to the head office again to let them know that I was concerned that he said the machine was fine and he could not see why this was happening, but he would replace all of the springs and the Teflon coil, and hopefully this would fix the problem and he went on to say there is only a 90 day warranty on the parts (so I guess if this would not fix the problem I would be SOL) when I told the Representative Karen from customer service what had gone on and my concerns, she said she would personally follow my account and we would wait to see when he submitted his paper work to them where we should go from there (at this point I am thinking a new washer is in order and she was helping me pick out one of their new models, as I did not want to put that much money into this fairly new model that was having problems).
This all happened on Monday, it is now Tuesday and my cloths are pilling up with no call from the service technician, my husband is furious by this point in time, that not only are we running out of cloths but the service representative charged us $91.00 and was supposed to get back to us an hour after the service call which was on Monday and it is now Tuesday evening and no phone call! So Tuesday night my husband than comes home with the Machine Mechanic from his elevator company he works for, the Mechanic takes one look at the machine and asks me if the guy put a level on it which I than reply "no" and he than pursues to check the level of the machine himself, which is totally off balance, he said even though we had it installed by the service guys from the store where we had bought it, after it has been used for a while sometimes the locking nut that holds the feet in place becomes loose and if this happens the machine will start to "walk" as he called it and this in turn will cause the out of balance to the machine. 10 minutes later he balanced the feet and locked the nuts with a wrench and viola! NO MORE BANGING! I have now done 7 loads of laundry with no problems.
Now it is Wednesday about 4:00 pm and I have not heard from anyone at Maytag/Whirlpool head office or the service rep., so I call the Maytag/Whirlpool head office again to speak to Karen to let her know what happened and to find out what happened to the service guy calling back with the quote, and of course the new customer service representative that my call was answered by can not put me through to Karen who was personally watching over my account, she also informed me that the service representative never ended up handing in his paper work or reporting back to them and they would have to send him a message to do so, at this point she said she would transfer my call to her supervisor. When I told the supervisor our scenario, she said so you don't need a service representative to fix it for you now?
Now at this point I told her that the mechanic that fixed the problem said the service representative should have checked the leveling of the machine first off, and he could have re leveled the machine and locked the nuts to re balance the machine and it would have been fixed within ten min. which would have been covered under the service diagnoses because it included 15 min of work, which was never done. The mechanic also said that this is standard practice for this problem, and I should get in contact with the head office and have them reimburse me for the service diagnosis as it was not only done wrong, but they were going to additionally install parts that did not need replacing and charge me for that as well. The supervisor could only apologize to me and tell me that the company would be talked to about their conduct, and there is nothing they could do for me, if I should want to contact their service representative personally to dispute the charge for the miss diagnoses and the bad service for not checking the leveling, that I should take it up with them directly. I than informed her that I did not wish to dispute with this sub-contracted service representative as I call Maytag/Whirlpool and they sent the Representative to me and should be responsible and stand behind them, I informed her that if I want to deal with a smaller company, I would have just called one of my local repair centers and not have had the head office of Maytag/Whirlpool involved in the first place, and if I knew that this was not one of their direct Representatives I would have called someone in my local area that I trusted myself.
So she still said I apologize for his service but he did come to your home, and even though he miss diagnosed the problem and didn't check the balance on the appliance (which is standard practice in this case)this was unfortunate but she would NOT be reimbursing us and we could only take it up with the representative himself. I told her of course the service representative is not going to give back our money at this point, he hasn't even got back to us in the first place, I then went on to tell her that the service representative was going to eventually replace good working parts in hopes that it would fix the problem and there was nothing wrong with them, she said that is unfortunate but nothing she could do, so I said "I guess it's too bad so sad for me" and all she could say is that it is unfortunate.
What a load of CRAP! to think never mind I am out of $91.00 and we are a single income family who can't afford to take a hit like that, but to could have spent $200.00 more just to try to fix the problem, which would not have fixed it, or how about the fact that I almost bought a new machine all together, as my cloths were pilling up and we needed to make a decision fast. Well I don't know about Maytag/Whirlpool but I would think they would conduct them selfs better than that, I bought the machine in the first place because the Maytag man never has anything to do as his machines never break down, what a farce! Not only do they, but the big brand name won't even stand behind the service they send to you. This will make me think twice about buying Maytag/Whirlpool in the future and I will definitely spread the word to all I know who might conceder their products in the future!
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qualityappliance on 04/02/2009:
It is all too common for installers to forget to tighten the lock nuts, and as you have found out, it does make a difference.
It is good that you complained to Whirlpool about their contracted service company because any complaints will be forwarded to the Whirlpool district representative. If this company gets too many complaints they will no longer be a factory authorized service center.
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Don't buy Maytag 3000 Series Front Loader Washer - Tub Bearing Design Flaw
Posted by
553 BENSON ROAD, MICHIGAN -- Bought the washer new in 2009 for new home. Begain using 6 months after purchase. After about 6 months started hearing a knock during the spin cycle. The knock grew louder over time. I checked and rechecked the level. It was out of warranty. After checking for loose bolts, etc. I found that the bearing on the tub had worn and was wobbling in the race. That created heat and caused the bearing to swell and jam the inner tub inside the outer tub. I called for a new bearing but had to purchase a new tub from Marcone for over $300. I pounded out the jammed inner tub.
The new tub slid right in and all was quiet - until about 5 or 6 months later and it's started all over again. Maytag says they have no other complaints. Now why would they tell me if they did. They said I could have a repair man come and replace the tub at my expense. I kindly suggested if that's the best they can do, I will not buy their products again.
I'm not a wash machine engineer but I can look at the bearing and tub design and know there's no way for the bearing and tub to hold the weight of water and wet clothes. It's a bad design. I recommend staying away from Maytag. I don't know if Whirlpool or other front load designs are the same. Hope not.
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Venice09 on 08/22/2011:
So, you have to keep replacing the tub every few months? That was Maytag's only solution? Certainly they must be joking.
Maytag appliances are poorly designed. I know because I've had three. I, too, would never buy another one.
Skye on 08/22/2011:
That's crazy, as well as ridiculous. Their only solution is to basically cost you more money and headaches.
You should contact your state department of consumer affairs. Give it a try.
At Your Service on 08/22/2011:
My concern sounds like the problem COULD have more to do with your do-it-yourself repair.
We've discussed this among some of the other contributors. Some detest the concept of extended warranties. Others see a reasonable use for them. I am one of the latter. An extended warranty could have saved you the time, cost and effort of the do-it-yourself fix and, if the unit wasn't repairable, could have replaced it for you.
This is absolutely where additional warranty coverage would have helped out.
It may make a person feel better to state, "I'll never buy this brand again," but that also assumes a better option. I'd love to hear of this magical brand that never has problems or complaints.
trmn8r on 08/22/2011:
There are complaints about that bearing failing when HE detergent isn't used, unless I am mistaken.
Venice09 on 08/22/2011:
Anything worth buying does not need an extended warranty. It's wrong to sell poor quality products that need constant renewals of extended warranties to keep them up and running. It's the purchase that keeps on costing.
The OP purchased a washing machine from Maytag in good faith. It obviously has a design flaw. If it can't be fixed, how many extended warranties is he expected to buy? Just how much is this washer going to cost in the end?
As far as getting it replaced under an extended warranty, that's a fallacy and rarely, if ever, happens. It takes more time, energy and aggravation than a person can stand, which is exactly what the companies are banking on.
I believe it is now the consensus on this site that extended warranties are not worth the paper they are written on. Just read the comments, and you'll see what I mean.
Isn't it a total embarrassment to the appliance industry on a whole that there is not one reliable brand out there?
WP2008 on 08/23/2011:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via Facebook (Maytag) or Twitter (MaytagCare). Or contact us directly via e-mail email@example.com please include your user name and what site we contacted you on for our records.
At Your Service on 08/23/2011:
I've been on the receiving end of a washing machine exchange under an extended warranty.
Along the lines of "Anything worth buying does not need an extended..."; why would it even be important to provide an original warranty?
Venice09 on 08/23/2011:
I have also been on the receiving end of a washing machine replacement under an extended warranty. That was when I changed my stance on extended warranties. I went through hell for exactly one year before they finally gave in to the fact that I had been right all along.
They did everything possible not to honor the warranty. I was blatantly lied to, deceived, manipulated, threatened and victimized with calculated mind games. I suffered through at least a dozen useless service calls that did nothing but waste my time. I spent endless hours on the telephone arguing with customer service reps whose only objective was to not part with a dime. They strung me along with solutions that didn't work, including an entire rebuild of the washer, until the extended warranty was about to expire. The ordeal was so stressful that it actually started to affect my health, but I was determined to get what I paid for.
Was it worth it? No.
I made a decision to never buy another extended warranty.
And keep in mind that this happened many years ago, long before companies started becoming so dishonorable. I can't imagine what it's like to cash in on an extended warranty now. Oh, wait!.. I can. All I have to do is read the reviews.
If something isn't designed and built to last a reasonable amount of time beyond the original warranty, it's not worth buying. Nothing should break on the 366th day unless it's designed to do so. Planned obsolescence exists whether you admit it or not. And don't ask me how long I expect appliances to last because I can't answer that. I think consumers instinctively know when they've gotten their money's worth out of an appliance. I also think consumers are fair and reasonable people who just want what they paid for without having to pay even more to ensure that it works beyond one year.
That's my story and I'm sticking to it.
At Your Service on 08/24/2011:
Wow, I'm glad I don't live in that world.
My end was only a few years ago. One call. A service call the next day to determine the problem. A NEW washer a few days after that. It was actually the LAST month of a five year warranty. Pretty nice.
Sometimes attitude is everything.
Venice09 on 08/24/2011:
Well, then I guess all the people who have completely different experiences from yours have bad attitudes. Is that what you're saying?
It sounds like you are diminishing the importance of their complaints with unwarranted speculation.
jktshff1 on 08/24/2011:
AYS, a mfg's warranty is necessary to fix any "bugs" not discovered in manufacturing. Accidents happen and the manufacturer should cover them. If it does not fail during the warranty, usually, and there are exceptions, it's good to go. An extended warranty is for those who are uncomfortable with the product in the first place, and have the extra $$ to cover it. I would like to see the earnings a company like Best Buy makes on these extended warranties. Great way to boost the bottom line.
At Your Service on 08/24/2011:
You're absolutely right jktshff1 that a warranty is absolutely used to cover those problems that go undetected in the manufacturer's quality control process. However, warranty coverage is much more than just that. Reference this link illustrating a traditional "bathtub curve"... http://www.itl.nist.gov/div898/handbook/apr/section1/apr124.htm
This curve is a common representation for the engineering of many products. Along the left side of this graft is shown the probability of failure. Along the bottom of this same graft is represented the length of time in which it would take the product to fail. In the beginning, this curve shows a higher probability for failure. The reason is based upon exactly what you've stated. Once the time period has surpassed the area represented by the first vertical line within the graft, probability for failure drops and levels out for some arbitrary given time. This period of time is labeled as the "Intrinsic Failure Period". Then you hit an area where the probability of breakdown increases substantially. This is represented by a second line AND IS GENERALLY WHERE MANY MANUFACTURER WARRANTIES WILL END.
So a warranty is guarantee to the consumer that if a product fails to operate within certain specifications, for a certain period of time coverage for the parts and/or labor will be covered by another party.
If warranty coverage is meaningless, than a 90 day warranty should be more than acceptable to the consumer. Personally, I'd never make what I would consider a major purchase without the consideration of warranty coverage. Short warranty periods, even a year, can be inexcusable IMHO. I take the time to consider the retailer and coverage options as seriously as the merchandise itself. That doesn't mean I would invest the money in an extended warranty, but it should become part of the buying decision every bit as much as the merchandise.
jktshff1 on 08/24/2011:
Never said coverage was meaningless. An "expert" numbers guy can make the look any way they want them to (look at our gubment). Me and many of my associates look down on extended warranties. That being said, the more "technically" advanced a product is, the more likely for failure due to the life of the electronics.
Put the numbers how you like, extended warranties are a gold mine for profits for the manufacturers and companies supplying them.
spektyr on 06/14/2012:
To be absolutely fair here, I've owned the 3000 Series washer and dryer for over two years and so far I've had no problems. I've always been a bit uncomfortable with the low water level but I've seen other people say it's normal for some HE machines and my clothes do come out clean, with the exception of some stubborn stains of course. I make it a point to obey the instructions and only use HE rated detergents. I even go as far as to use only liquids since I've seen powdered detergents clog the pumps and valves in some of the older washers. I live alone so I use the machines about once a week (3 to 4 medium loads). I would stay away from putting too many heavy clothes (e.g. jeans, sweats) in a load despite what the instructions say. Very large loads of heavy clothes may not balance well during a fast spin cycle and that can put a lot of wear and tear on the drum bearing and suspension. I know how the economy is tempting people to reduce the number of loads they do by making them bigger but the money you might save now won't be worth the repair or replacement expenses this practice could create for you later. Don't overwork your machine and it should last you a lot longer.
Good luck!
Michelle on 09/19/2012:
Just had this exact issue with my washer...bearings have gone bad, which shouldn't happen on a washer three years old. Maytag was more of a hassle to talk with and offered no assistance or suggestions other than my $1,000 washer has extended the one year warranty period...customer service rep was horrible and left me on the line when I asked for company address to send a complaint regarding washer. How do they not track these issues?? Sadly I own the marching dryer, two pedestals, and the top...
jvems on 11/06/2012:
Same washer same problem, bought December 2009
I had problems with a maytag fridge and stove, so they were off my list of appliances, but I have always used their washing machines with no problem, they are now off the list for all appliances
as for all of you extended warranty dummies what you pay for that extended warranty is about half the price of a new machine, so if you make it the five years you are out.
suck it nerds
maytag unhappy customer on 12/04/2012:
3rd new washer in 6 months maytag stacking 3000 series...1st one bad bearings second one drenched my new townhouse for a faulty hose connect...have a serviceman coming today for third new replaced one...its pounding like the first new one replaced....maytag told me on the phone no issues reported on this model on bearing problems...THEY ARE LIARS ITS ALL OVER THE INTERNET THE PROBLEMS WITH THESE MODELS....3rd time a charm? will see waiting for my damage estimate from insurance....thanks for ruining my new townhouse and denying the problem maytag...is money really worth the lies???
steve a on 01/21/2013:
maytag 3000 model MHWE300VF00.
had problem from the beginning. first the major motor bracket wasn't even installed. next the tub bearings went out. let me know when they admit theres a problem email@example.com.
kim on 06/15/2013:
just thought mine was louder than most now 3 yrs later and a few loads of laundry ruined I know what it is sure wish I would have realized before now glad I purchased extended warranty but what after that runs out
Scott on 07/15/2013:
So I had the same problem with the main bearing on my Maytag front-loading washing machine. I called an AUTHORIZED Maytag repair shop and they told me to call Whirlpool (Maytag's parent company) because they have been having a LOT of problems with main bearing issues in their washing machines. Not only that, but there are a countless number of complaints out there about bearings going out as well. They told me to call Whirlpool and they would probably cover it under warranty because of the issues they've been having, even though the washer was out of warranty. Well, no such luck. Whirlpool even went so far as to say there haven't been any complaints about bearing issues, which is clearly untrue. My $1000 washing machine didn't last 2 years and now I will have to buy a new one (it's a $700 repair). I will never buy any appliance the Whirlpool corporation makes, and if you value your money, I would not buy one either.
Hofrick on 07/23/2013:
I had this washer for less than 4 years and the tub started making noises. Had repairman come out and he said needed new tub and gasket. $628.28 and two weeks later, he said the bearings was out and needed $300 more. I sent this Maytag piece of junk to the salvage yard and will never buy Whirlpool or Maytag again.
Heather on 08/03/2013:
I am entirely disappointed with my Maytag experience. Been dealing with a washer that got louder and louder until I couldn't take it anymore. Used Maytag's automated service and had a repairman dispatched 8am the next morning. Repairman told me bad seals on the bearings led to rust and water getting in there and unbalancing the tub. I decide to try my luck with Maytag Customer Service and no luck to be had. Out of warranty so I'm stuck with a $500 repair. Oh, and this kicker: a very genuine customer service rep tried to help me but after checking with his mgr., told me that nothing could be done because I had used the automated service. What difference does it make? I'm done with Maytag/Whirpool.
Cynthia on 11/16/2013:
I have the same problem. My Maytag washer model #MHWE300VFOO was making horrible sound. Then all of a sudden it started leaking. Called for service. Service man opened it up and I was told that the bearing needed to be replaced. Of course warranty had expired! Also, the cement weights had cracked and basket tub had separated. I was given an estimate of $975 just to have it repaired!! Really? I could buy a new one for that much. Only had machine for 3 years!!! Now if I buy a new one, it won't match the dryer it was paired with. They are both red!!! Very disappointed.
junk machine on 05/23/2014:
we went through basically the same with a top loading Bravos. Replaced it with a three hundred dollar Admiral, that works great. Just by chance our bravos dryer has broken down for the THIRD time today. I hope we bought the correct part because now I see it could be one of two fuses, the start swtich and/or the door switch. Remember when washer/dryers lasted for decades instead of months?
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Posted by
CALIFORNIA -- I am very disappointed with Maytag's Quiet Series 200 Dishwasher. I bought this dishwasher about 4 years ago and it's already dead. How does a company make something this expensive that can't outlive my beta fish? Did I abuse it by wearing a wifebeater t-shirt while loading and unloading my dishes? NO. It's ridiculous that I have to incur costs to replace a control panel through no fault of my own.
I had an appliance person look at it and he said, "yes" it was the control panel that needed to be replaced. That's approx 170.00 for the part and another 120.00 for labor. With that cost, I could probably buy a new cheaper dishwasher that would last me a little longer than 4 years. I always thought Maytag was a reputable company. Not anymore! Badly designed model from my experience and also in later reviews of this product. Several people have had the same problem with their control panel. Shame on you Maytag.
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Maytag's quality of products is poor, their service not help at all
Posted by
I bought Maytag electric ceramic glass top range when I remodeled my kitchen recently. I did not really use it until after the holiday season. When I use it I realized there were big problem. It takes a long time to heat up, long time to cold it down. And it's on and off by itself even I set up at the highest energy! I am talking about cook-top not the oven, there was no temperature set. One time, I used the largest eye, it took me 20-30 minutes to cock one simple dish that I just need 5 -7 minuets on my old electric stove(I have admit the contact was not good-bottom of the pot not flat like top). Dish was not done the stove was on off or dim operation. I really want to smash the stove with my wok-that's what I feel about the range. The worst thing is at beginning because I am still not used to check the indicator light, I thought it's was off(because I do not see the stove eye rad) and actually it wasn't. Fortunately somebody else was home, smelled burning food and turned stove off! Other wise I can not imaging what going to happen!
Oh, I used Oven, preheating takes 10 minutes!
I went to Home Depot, where I bought the range, the section manager told me this was a special order can't be returned(why they did not tell me when I buy the stuff) and tell me to call Maytag. The first time I called I found although I have the receipt, I do not have serial number. Next time I called from home when I got the serial number,, it was 8:15pm-the answer machine told me their service time only 8:00am to 8:00pm Mon to Friday. The third time I called, I waited on line almost half hour to get answer. The representative told me there is nothing wrong with the range it supposedly on and off during cock. It's designed that way(Oh, my god! what kind of design? let me cock or not!). There's nothing they can do bout it. Like others said "Maytag Customer Service only says they are sorry that I am having a problem and make no effort or commitment to correct the problem".
Now, I would never, ever buy any of product from Maytag. I will recommend anybody who were shopping for appliance not to buy Maytag products! Their quality of product are poor, their service not help at all.
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Venice09 on 01/25/2011:
I've always wanted a glass cooktop, and the only thing that stopped me was that I prefer a gas stove over electric. If your experience is common with glass cooktops, I'm glad I steered clear of them.
Anonymous on 01/25/2011:
Venice, I've heard that the glass cooktops on other name brand's work fine. Sounds like this Maytag definitely doesn't. I am getting one in my new kitchen because of the easy clean up (and I have electric)--but it won't be a Maytag. Wish me luck! Thanks for the post which confirms what I've heard about Maytag lately.
fast327 on 01/25/2011:
I bought my wife a Whirlpool ceramic glass cooktop for Christmas and she loves it! It heats up really fast, holds the temps well, and the touch controls work expremely well. So far-so good. Hope it holds up. Tune in later for a progress report!
Venice09 on 01/25/2011:
Okay, now I want one again!.. mostly because of the easy clean-up and uncluttered look. I wish both of you luck. I should know better than to judge all glass cooktops by the performance of a Maytag.
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Poorly Designed Gas Range
Posted by
Here is my control panel problem. I purchased my dream double oven gas range,, only to turn into a nightmare. The control panel actually melted and the plastic buckled right on the buttons that control all the oven functions. If this had happened within the first 90 days they would have checked into a recall, I was told.
It did not so I had to purchase an extended warranty at $350.+ which I did, since the ovens wouldn't work at all. I corresponded with Maytag and told them I felt this was a faulty design and that I wanted my money back that I had to pay out for extra warranty. They stood behind their product. So I got the new control panel installed and within a month the same problem the control panel is buckling again. Apparent the flame from the right rear burner shoots up on to the panel and melts it. Now this to me is FAULTY DESIGN. I thought a stove was designed to cook your food on all burners and both ovens.
So now both of the ovens are pooched as well, apparently the pieces needed to fix the ovens are no longer available, so we will see what this extended warranty will do for me.
2007 this stove is 6 years old. I had a gas range before this for 25 years and traded it in for this nightmare stove. I will find out in a couple of days what the warranty will do to replace my stove.
It better be good!
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onlooker on 03/14/2013:
The problem is occurring on a 6 year old stove, it has repeated - something is wrong. You might want to report this issue to CPSC - it will be recorded and could possibly end up related to a recall action.
There have been issues with melting, I don't remember the details. It could be the right rear burner is the issue?
Let us know what happens - please.
trmn8r on 03/14/2013:
It sounds like you are saying that the ovens themselves have now failed. Wow.
Your diagnosis of the design issue seems plausible. Our 1953 Tappan (!) wall oven had an issue with heat escaping and getting into the controls above the oven, but since they were electromechanical, they were able to withstand it. The clock in the same area was not, and failed within a few years (I am told).
At 6 years, you are near the paltry 7 year life span I have heard kitchen appliances are meant to last these days. Shocking, yes. It much be extremely discouraging to have a pretty new oven that is a piece of junk that has failed twice and even if fixed is destined to fail again, shortly.
Stop back and let us know what you are told. It sound like it is time to shove this POC to the curb.
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When Touchpads, Heating Elements, and Customer Service Don't Respond
Posted by
BENTON HARBOR, MICHIGAN -- Yikes, after only 4 years of once a week use (there's only 2 of us) the touchpads on the Maytag dishwasher don't work. Replacing the front panel -yes that's what it takes - will cost about $250 plus installation. A call to Maytag and I find out that they have also recalled the heating element and the dishwasher is unusable. After 45 minutes on wait or being kicked from one dept to another, Maytag's customer service supervisor (who said she'd call back)has yet to do so. (I've spoken with her once requesting a replacement for my lemon) but no answer yet after 3 weeks and 2 voice mails - last one today.
Yes, the Maytag repairman is sleeping somewhere - the company just charges its customers to replace poorly designed products. Is this a function of being bought/merged with Whirlpool? Anyone know?
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Slimjim on 03/12/2013:
I would say it has nothing to do with the Whirlpool acquisition, but just moreover the historical unreliability of electronic controls on dishwashers. We have a Bosch that was $900 new and it needed a $450 board when it was about 3-4 years old too. Nasty environment (water and steam proximity) for electronics, but that's what all the new decent models are doing now.
GenuineNerd on 03/12/2013:
Failures such as this are why basic appliances with old-fashioned knob controls are more reliable than touch panels, control panels, and motherboards.
WP2008 on 03/13/2013:
Hello JenS. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your dishwasher. If you would like to discuss this matter further, please email us at firstname.lastname@example.com and provide us with your complete contact information as well as the model and serial number s of your appliance. Please also include the name of the site you were contacted on (My3Cents) along with your user name (JenS), and your ticket number (36687). We would be happy to review your concerns further. Best regards, Amber.
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Bravo Washer and Dryer Are Junk
Posted by
My husband purchased the Maytag Washer and Dryer for me last Christmas. I hate these machines. I TOTALLY HATE THEM! It takes twice a long to do the laundry because you can only do a quarter of the load. Then the sensor has to think about how much water it needs to fill the machine. It spins around and thinks about it again. So for 5 tshirts, 3 nightgowns and two pairs of shorts, it takes almost an hour to wash. Yesterday, the washer said the load was DONE. When I opened the lid to put the clothes in the dryer, they were soaking wet. The washer never spun.
Now today, the dryer drum is banging from left to right and service can't send anybody here until Tuesday. What happened to Monday? It's not a holiday. My wash is up to the ceiling. The machines are TOTAL JUNK and their service department is terrible. I would never recommend these machines to anyone. We are ready to roll them to the curb.
Shame on you Maytag.
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Venice09 on 11/11/2011:
I hope you are taking this out on Maytag and not your husband. :)
People do seem to hate Bravo and Cabrio washers. That's why it pays to do some research before purchasing. I know what it's like to be stuck with a washing machine that doesn't work the way it should.
It the washer is still under warranty, keep calling for service. Hold Maytag accountable for selling you junk. Don't give up. Persistence can pay off.
At Your Service on 11/12/2011:
That's frustrating that you're unhappy with the units. Bravos are actually pretty well rated by a lot of the consumer publications. It is true the the H.E. systems usually take a little longer to wash, but drying times are significantly less and you're able to wash two to three times the amount of laundry within one batch.
Have you checked with a different service center to see if they can get someone out any sooner?
Venice09 on 11/12/2011:
"you're able to wash two to three times the amount of laundry within one batch."
Not according to the OP, who states "It takes twice a long to do the laundry because you can only do a quarter of the load. So for 5 tshirts, 3 nightgowns and two pairs of shorts, it takes almost an hour to wash."
My standard washing machine could handle that load easily, and everything would be clean in 30 minutes or less.
WP2008 on 11/14/2011:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do l address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on forplease reach out to me via e-mail at email@example.com please include your full name, user name, physica our records. Thanks
Dixie on 07/23/2013:
Bravo MGDB850WB Dryer- HORRIBLE! top control panel is covered with a type of plastic. has melted twice from dryer heat. didn't bother calling for repair the 2nd time. 8 months later the start button stops working completely. I have an extended warranty so I call in. repairman comes out, sees the warped panel, never checks the switch, says he will order a part and leaves. 2 weeks later, still not fixed, no phone calls either. I call a total of 3 times to find out what is going on. after 3rd call to extended warranty I am told service repair tech DENIED the claim stating it was the result of misuse and abuse!!! so now I have a ddryer that does not work, an extended warranty from Assurant Solutions warranty services that is worthless and no solution to the problem than to buy another dryer because the $1000 one I bought only 1 and 1/2 yrs ago is now JUNK!!
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Washer is disappointing
Posted by
I have a Whirlpool stove, Maytag dishwasher, washer and dryer (Maytag appliances all bought since the first of 2011). All except the washer work as they are supposed to...but. The washer does not perform as I would like. There have been occasions when a cycle has completed running that I find part of the sheets (at the top of the load) that are not even wet! There is no truly gentle cycle. The spin cycle on all the cycle selections spins the clothes to death. My old washer (Whirlpool) had a cycle that really worked with permanent press and had a great gentle cycle. I find that my delicates are spun as I said almost to death. All my permanent press now need ironing. And the ball for fabric softener is really a joke. I have found white spots on some of my dark clothes that have to be washed again because the softener is not being spread around and/or washed out. As an old time Maytag/Whirlpool customer I'm sad to say I would not recommend this washer.
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Venice09 on 10/11/2011:
It's ironic that the item that made Maytag famous also became its downfall. I waited a long time to get my first Maytag washer, and it turned out to be a huge disappointment. I would never buy another one.
At Your Service on 10/12/2011:
The difference between old and new is a change within the water and energy reduction measures taken by the government. All the manufacturers have changed their product lines to top loading units which fall in line with these regulations. In a proverbial nutshell, most top loading units now simulate the way a font load washer operates. Models produced under this Centennial line offer different variants allowing the user to control certain attributes of each wash cycle including the delicate and stronger wash cycles.
Venice09 on 10/13/2011:
What does your comment have to do with this review? I don't see any association whatsoever. Are you saying the OP's washer is supposed to work that way? That's a depressing thought.
Anonymous on 10/13/2011:
Good review. AYS +1. Awesome comment as usual! I'm surprised you haven't gotten your first star yet. Keep up the good work.
WP2008 on 10/25/2011:
Hi my name is Jordan and I am a representative of Maytag. I am sorry to learn of the issue you are having with your washer. If there is anything that I can do please reach out to me via e-mail at firstname.lastname@example.com please include your user name, the site we contacted you on and your complete contact information along with the model and serial number off the washer.
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Friday, October 29, 2010
Proportional Matting
Now on to today's post, which hopefully Blogger will post in a timely fashion....
Today's Tip is one of those that, on the one hand, seems like a no-brainer, but, on the other hand, makes life so much easier!
After getting sick of doing the same math over and over, I made a simple, handwritten index card, which I posted on my bulletin board right over my workspace, with a list of dimensions for cutting stamped panels to matte evenly on a standard 5 1/2" x 4 1/4" card. It lists the sizes for cutting panels in quarter-inch increments. (Those of you who live in countries where "standard" is different can easily adapt this idea for yourselves.)
I typed it up for those of you using American measures. Hopefully, you can save it and print it for your own use.
If I cut a 4 1/4" x 3" stamped, panel, for instance, all I have to do is move up a quarter inch to get the measurements for a 1/8" matte all the way around the stamped panel. For a thinner 1/16" matte (as on yesterday's card), it's easy enough to just add 1/8" to the dimensions of the stamped panel.
I hope this makes sense.
And here is a happy CAS card that utilized this little chart.
Design Discussion: Please note how I rooted the flowers in the open space provided by the sentiment. I just love the way that looks!!!!
stamps: Shady Tree Studio
ink: Memento
paper: PTI white, SU brilliant blue
accessories: dimensionals.
Personal News: My son Jack, who has high-functioning autism, was released from private occupational therapy Wednesday! After four years, he's finally functionally appropriate for fine motor and hand-eye coordination! YIPPYYYYY! He continues to receive OT through our school district, but this is a wonderful milestone for him to meet...and one less regular therapy session to cart him to! His developmental pediatrician saw Jack yesterday and is blown away by his progress. Jack truly has blossomed in the past six months. He's even one of the best readers in his regular 2nd grade class! Needless to say, we're on Cloud 9 around here right now, and I just had to share!!!
49 comments:
Hey Simplicity, thanks so much for the dimensions! You're right, a no brainer but still makes life sooooo much easier having it written down for reference! Great idea. I was like you in that I was constantly doing the same math over and over and now, thanks to you, I don't have to. I only have the first 3 measurements written down, so thanks again. Love your work!ReplyDelete
Susan, thank you so much for writing up the dimensions! I'm printing it off and putting it right by my paper cutter. I'm always doing this crazy mental arithmetic with fractions and lots of the time, I don't end up with an even matte and have to trim part of it. I can't believe I didn't just do what you did and write it down!ReplyDelete
Great news about Jack! I volunteer at a stable that does riding lessons for kids with disabilities and we do a lot of work with the kids on fine motor skills by getting them to do up the bridle and the girth, groom the horses, use the reins, etc. - it's wonderful when they finally learn to manage it.
I for one will print these off to have at my work station!!!! Thanks Susan.ReplyDelete
Congratulations Jack.....what a winner, so pleased to hear your good news!
Now, this card is delish.... I love this little set from Nancy.....her sentiments are beautiful it's on my never ending wish list lol.....we all have them ....right?
Susan, So happy for your family. Jack's news is terrific...it thankful brings tears to my eyes. Awesome news! Thanks for sharing your struggles, triumphs, and your heart.ReplyDelete
Obviously, all the crafting shares are great too, but it is you and your personal take on things that make me keep coming back each day.
Susan, Fabulous, fabulous news on Jack!!! So happy for Jack and your entire family. Thanks for the dimensions...will definitely use them!ReplyDelete
love the way that looks too!ReplyDelete
and yay jack! that's amazing news
WAY TO GO JACK!!!! Great news!ReplyDelete
Thanks, Susan, for the dimensions chart. I'm printing it out and it will have a permanent place on my work table.
Kudos to Jack!!! Awesome news. Love the card and thanks for the tips. Will print off when we get home.ReplyDelete
Susan, thank you so much for the post. I've printed the chart, and will refer to it often! I'm nearly embarrassed to confess I didn't even think to mat proportionally, which explains why I was always so impressed (but didn't know why) that your matted cards always looked so wonderful. Today's post is a real "duh" moment for me, and I thank you for it. Your card is lovely, and a perfect example of what a difference careful planning can make. And a BIG congrats to Jack! You've all worked so hard to make this happen, and we're thrilled for you. Jack has got to be so proud of himself. A big high five to you, Jack!ReplyDelete
Thank you Sue for repeating what I say to myself too often. Duh, why didn't I think of that. I do measure every single time and am always thinking, okay, if I cut off this much for the first mat, then I cut off this much for the next... I will print out the chart. Love, love, love your blog. You continue to be the #1 in my favorites list. So happy for Jack, AND you. : )ReplyDelete
I am so excited to hear about Jack's progress and success! Yippee!!!!ReplyDelete
Go Ja-ack, Go-ja-ack....picture me singingReplyDelete
Go-Mom and Dad for you faithful confidence and perseverance. God enormously and extravagantly bless all those who helped Jack in this
patti moffett
Thank you, thank you, thank you for the dimensions sheet. That is going to be so helpful. And what good news about your son!ReplyDelete
Love your card and what great news about your son!ReplyDelete
Great news about Jack...please pass on my congratulations to him for working so diligently to improve himself....no doubt you had a big hand in it too.ReplyDelete
Absolutely love this card....this is what you were born for!!!! LOL!!!
First, two thumbs up for Jack-wonderful.ReplyDelete
Love your card-perfect place for those flowers.
Beautiful card and thanks for the matting cheat sheet, you can bet I printed it right out!ReplyDelete
Way to go Jack, what wonderful news for you all!
Susan, what wonderful news about Jack!ReplyDelete
Thank you so much for the print-out for matting panels. Making cards without alot of mental math is always a joy.
GO Jack! I know you must be so happy!!!ReplyDelete
The card is beautiful (of course!) and I've printed that great cutting aid to have handy when I'm matting....Thanks, Susan!
- AnonymousOctober 29, 2010 at 10:51 AM
Great News about Jack!ReplyDelete
Blessings to you and your family.
- Lori VKOctober 29, 2010 at 11:08 AM
Congratulations to Jack (and your family)! Great reward for all the years of therapy. Enjoy your ride on the cloud!ReplyDelete
Great news about Jack. Kudos to your family and his entire team! What a blessing. This certainly belongs in the "Things I'm Grateful For..."ReplyDelete
The card is beautiful. And thanks for the chart.
What milestone for Jack! You sound so excited and happy, rightly so! Congratulations.ReplyDelete
Thank you for the measurement chart. I need it!
Thank you! It's so easy to get confused and cut the wrong size. I've been writing down my dimensions, but this is great to have it all in one place. Wonderful to see your family news too. I'm not a stamper, but I love to make cards and love your blog.ReplyDelete
I am so happy to hear about your son. What a blessing. Also thank you so much for the measurements. That will really help a lot.ReplyDelete
- Barbara L.October 29, 2010 at 12:13 PM
Congrats to Jack. It's so good to see great progress. And many thanks for the chart. I'll print it and refer often.ReplyDelete
Great news for Jack (and you). What a joy it must be to see such progress. xxReplyDelete
Pretty card, and such wonderful news about Jack!!ReplyDelete
I know you are so pleased about Jack! You are in our prayers.ReplyDelete
Congratulations Jack! That is great work.ReplyDelete
Susan, nice card ;)
- AnonymousOctober 29, 2010 at 3:17 PM
Ah I am so thrilled to hear your great news about Jack, even I'm over the moon!ReplyDelete
Really like today's card and do see what you mean about 'rooting the flowers'. Thank you for all the advice you share, you are very generous & like the other bloggers I'm thrilled with your matting chart. Mwah Mwah
Mary Mac
very pretty!ReplyDelete
glad to hear your great news on your son!
Susan, I love how you placed the flowers by the sentiment - great idea!!!ReplyDelete
Congratulations to Jack ~ fabulous!! Way to go!!!
and to Nick too for his accomplishment with spelling!!
Thank you so much for the matting information. And congratulations to your son!ReplyDelete
That's terrific for Jack, and of course the whole family. Your little measurement card is brilliant... because you know I just pencil it out EVERY TIME. :P Lovely card, too. :)ReplyDelete
So very nice to hear the good news about your son. I"m happy for you.ReplyDelete
Thank you for the dimensions (printing them out now), and for sharing your card - it's wonderful!
Susan I LOVE this card and also LOVE the position of the flowers...Its perfect! And I am so happy to read the great news! Blessing to you all...Hugs...Cookie :DReplyDelete
- AnonymousOctober 29, 2010 at 10:28 PM
Just a comment on your news about Jack. So happy for you all. I too, have a son with autism. He turned 21 just a few weeks ago.ReplyDelete
He is about in the middle of the spectrum. He still has some challenges with motor skills and putting pressure on things.
Wishing you all the best!!
T. Blue
Yippee for Jack! And for you all.ReplyDelete
Thanks for the measurements and beautiful card.
I do like the way the sentiment wraps around your image.ReplyDelete
What great news about your son.
Wonderful news about your son, Susan. I'll bet that other milestones will be coming in rapid succession now! Love this card. The colors are so crisp and happy and the layout is perfect!ReplyDelete
What wonderful news! I am sure that Jack's progress is due to everyone's hard work and perseverance (including Jack)!ReplyDelete
- eleftheriaOctober 31, 2010 at 3:20 PM
Way to go Jack!I m really happy for you, i trully believe you have been a big part of his progress...ReplyDelete
Congratulations Jack!!!!!ReplyDelete
Wonderful news about Jack! Congratulations Susan. Thanks for the measurement chart. This will be very helpful.....ReplyDelete
Thanks so much for this awesome chart. What a handy thing to have! :-)ReplyDelete
Thank you so much!ReplyDelete
Nice blog. Keep sharing.ReplyDelete

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When it comes to cybersecurity, the time for talk is over and the time for action is way overdue, according to one cybersecurity expert. Policies and procedures have been talked to death through books, symposia and even movies. Technical solutions are available, but each is sitting in its own silo where it isn't likely to be the most effective. And as for information sharing about cyber incidents and threats, not only does it not occur, but the environment isn't conducive to it.
These are the opinions expressed by Zal Azmi, cybersecurity expert and senior vice president, Cyber Solutions Group, CACI, who also says that in the meantime, cyberthreats continue to grow and most government and industry leaders aren't putting much thought into a response plan once a cyberattack hits. And it will hit, Azmi states, it is just a matter of time. The indications that he's correct are the incidents in
"What is the action plan? Even though we are standing up the cyberspace organizations—like U.S. Cyber Command, the Navy's Cyber Fleet and the U.S. Air Force's 24th Air Force—when are we going to take action?" Azmi asks. While many policies and procedures have been written, there are not enough people working on the implementation. "I say we should think big, start small and scale fast."
Azmi uses President Obama's recent approach to deciding what action to take in
This plan should include metrics so that at some designated point in time, leaders can measure what's been accomplished and determine if the plan is working. "So, for example, at the end of 2010, the accomplishments and the plan would be reviewed to determine whether the goals have been met," he adds. "We are not there. There are plenty of policies, but we don't have a comprehensive plan."
Azmi is not convinced that senior
The Clinger-Cohen Act of 1996 and the Federal
Although the primary issue is the security of cyberspace, another concern is the amount of money being handed over to agencies for information technology security that doesn't end up being used for that purpose. Azmi relates that oftentimes when an organization runs short of funds in another area, cybersecurity and research and development funds are seen as good places to siphon what is needed to fill the gap. Millions of dollars that were intended to be spent securing cyberspace have been spent on other projects. This must be investigated and stopped, he adds.
Government is not the only entity that has to pull its act together when it comes to cybersecurity. Azmi notes that companies are reluctant to share information about the attacks they've suffered because doing so could inadvertently lead to divulging intellectual property or revealing weaknesses in their systems.
To overcome these grounds for information hogging, Azmi recommends that a portal be established where organizations could share information freely about cyberattacks. This information also would be extremely useful to software developers who could use it to patch security holes or offer specific solutions, he notes.
This guy is pretty outspoken...so speak up! What do you think about the state of cybersecurity?
This is right on. It seems that the interest is in building the cyber fort, the big plasma screen, and the command stucture while there is no action.
Thanks for commenting, Jim! Have to admit that this is one of the few cyber professionals willing to on the record with some straight talk. Please invite your colleagues to join in the conversation as well.
Maryann: Yes he is out spoken but almost 100% on point. I would point to the USMC as an exception to the rule. Their approach to "enterprise" cyber security is down to the trooper level and seems to be focused while others are still seeking the golden BB. The one shot to stop the problem - a dream if there ever was one.
From all I've heard, I have to agree. Seems like there are many, many, many discussions going on about the cybersecurity problem but no one to lead the charge on the action side. Maybe Schmidt will solve at least a bit of this problem.
I concur with Azmi, especially his point about the time for talk being over and the time for action being overdue. His reference to both Estonia and Georgia as live fire testing is very good support for this opinion. I also support his view that theres a lot of paper out there but not enough directed professionals. If we are to think big, thats fine, but he is dead on that in order to scale and move fast, we need focus. That focus should be based on a national strategy, which requires us as a nation to decide that cyberspace is the virtual face of warfare. From that orientation, all the parts that Azmi points out will flow: metrics, incentives, partnerships, education, etc. Thinking of cyberattacks as being just crime or just nuisances or actions about which we can do nothing is not helpful at all. This strategy begins with its ultimate goal: Détente. We and our allies and our adversaries had (and still have) a substantial nuclear arsenal. Weve not had an all-out nuclear exchange, because we understood the boundary conditions that led us to détente. Ultimately, we have to answer the question: What is the virtual face of détente?
It's clear that you've given this topic a lot of thought, Keith. Thanks for commenting. You've made excellent points! Hope someone is listening!
Think the new Obama Administration Cyber Coordinator needs to be asked to speak at the next Solutions Series event and give us his solutions to this problem.
I have heard the Obama Administration Cyber Coordinator, Howard Schmidt, speak and I believe he has a slightly different take on the subject, one which some may disagree. I believe he looks at the current state of cyber security as one of violation of cyber crime laws and of foreign intelligence gathering and less as cyber warfare. His view is one that needs to be heard and discussed.
Just because it is different does not mean it is wrong. Cyber crime is a major issue that also needs to be addressed. Security software that really provides security also needs to be addressed. Running around saying the sky is falling and we are at 'war' but dong nothing about it (that the common 'man' can see) does not provide a real solution, or a constructive discussion, an action plan to develop a real solution
Susan, I agree with you. I'm trying to get an interview with Mr. Schmidt so I can see what he thinks now that he's in a position to do something significant. Wish me luck!
Maryann....just show him the GEN Cartwright article...that should put you in. If not, tell him you are going to interview Melissa Hathaway instead....(I probably should not say that here...).
All I know is, we are losing this 'cyber war' in that we have so many different 'opinions' about cyber space and security and information sharing, that we continue to spend a lot of time, money and effort and seem to continually end up back in the same place. We need to reassess as we did in our wars' in Iraq and Afghanistan and try something new...what we have been doing is not marshalling all the smart minds.
Good luck!
And, can this comment page add a spell checker...I just noticed I mispelled in my last post and probably mispelled something here too...Hope to see you at the next Solutions Series.
Thanks so much for the tip, Susan. Showing him the Gen. Cartwright article never occurred to me! As for the spell checker, for some reason, my comments have spell-check. Our new media editor says it's my browser. That said, I'm going to put in a request with our IT department. That's a great idea!!


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I have a 5-6 year old Kenmore 106.5653 cold spot refrigerator that is not cooling enough (both sides). The condenser is clean, the compressor is running (hot), the compressor fan is running, and the freezer fan is running. I've emptied out things so there is no blockage. There is an uneven frost/ice pattern on the evaporator coils. I've read that this means there is a "refrigeration problem" (no kidding!), but as this is a bit vague, I'm wanting to see if I can figure out a bit more specific information. Especially potential cost to repair. I don't even want to put $100 toward a diagnosis if it's just going to cost half the price of a new refrigerator. Any ideas?
frost on the coils usually mean low refrigerant. You need special equipment to check for and find leaks, also special equipment to service it.
You really only have two options, either call a serviceman to find and fix the unit or replace it
I've had experience ( unsatisfactory ) with sears repair people and products, If it were my problem, I'd replace the unit with something other than a sears product
to service that unit, the repairman is going to have to clamp on tapping valves. they all leak. so you're going to have continuous maintenance until the compressor finally stops trying to pack gas that isn't there.
if it's still under extended warranty, fix.
if not, replace.
modern higher-speed compressor systems do not have the life expectancy of the old 50s and 60s fridges, which basically ran until they died all over. we got 30+ years out of an old Hotpoint latching-door unit at the folks' house. almost 25 years out of the replacement. today's compressors run at twice the speed, so they are likely to last half as long. and they're all Chinese, to boot.
in your case, it could be the defroster timer or heater has failed, and that is worth fixing. same cost give or take, but you don't open the sealed refrigeration system, and it could run for the average 12 year life, meaning another 6 years of life. it's a toss of the dice, but frost on the coils means I'd check the seals with a dollar bill, and if OK, call the man.
sig: if this is a new economy, how come they still want my old-fashioned money?
I checked the gaskets all around with dollar bill and while I didn't have to work hard to get it out, there was at least some resistance.
swschrad, can you explain the bit you were saying about the compressor (and the conclusion that it would be better to replace as we don't have a warranty) vs. what you said about the possibility of the defroster timer/heater being worth fixing?
Oh, also - but don't quote me on this, because I could be remembering incorrectly - I think that months ago I started hearing a whining noise intermittently from the fridge. Hasn't happened in a while and the cooling problem didn't start until way after I stopped hearing that noise. I didn't know if that might be relevant.
There have been problems with refrigerators where they 'freeze' themselves, I have seen this for myself. They will not work properly because part of them is frozen. It's easy to try something -- just unplug it for about 24 hours, then plug it back in. I think it has to do with the defrost cycle freezing up.
They make it look so easy on tv, don't they
Sorry, I forgot to mention I already did that. It refroze with the same pattern after the defrost all day. I even put a space heater on it.
You bet me to the answer, RE-mdlr !!! My 2¢ addendum is that the defrost cycle {heater} is not turning on. That's from my limited knowledge of refrigeration issues.
Popeye only reached for the Spinach can as a last resort...
defrost in your typical fridge consists of a little cycles-around timer, a small heater, usually in a glass tube, and a little fan and motor. they are located behind either the top of the fridge section, or under the liner on one side. the three parts are not expensive. removing the gaskets, the liner in one piece, replacing the bad part, and reassembly is what runs up the costs. Sears around here charges $150 to turn the key in the truck.
if you are REALLY handy, you could DIY this. once you break the interior one-piece liner, it's a whole 'nother ball game. there are other things like the thermostat/light box that probably have to come out before the liner can be removed.
since it recurred, my bet is the defroster.
sig: if this is a new economy, how come they still want my old-fashioned money?
try adding another 5, the model number is probably 106.55653. Sears has no factories, they order X number of freight cars of appliances from whatever maker they like in a feature range, this one may be a Whirlpool under the badge. Sears model numbers are almost always a 3.5 matrix.
if this video shows what looks like your fridge, it's a snap to fix this one, no heart-lung machine or welder is needed https://www.youtube.com/watch?v=U950xyscTMg#t=18
definitely DIY. I have not used this vendor, repair clinic, getting my parts locally, but a box of all the parts is probably in the $100-125 range. using a DVM to check the heater resistance might save you from ordering that part.
there's a bunch of testing of the parts possible, but I'd personally shotgun the timer and thermostat because of the difficulty of testing them. the motor could be tested with a clip-lead cord, it should be 120 volts, but I advise against that. clip-lead power cords can be dangerous even in wary and skilled hands. if the fan turns easily, and a DVM shows resistance on the leads, I'd call a shaded-pole motor good. even the $2-5 Harbor Freight DVM is perfectly good enough for a handyman.This message has been edited. Last edited by: swschrad,
sig: if this is a new economy, how come they still want my old-fashioned money?
106.56536400 is actually the full model number. I left off the last few - usually they don't mean too much.
That video does look easy - and the model is similar. My part is a Whirlpool part, 2196155.
I realized later today that the fridge is older than first thought. Manufacture date June 2005. So we were considering replacement. But if all it takes is an $18 part, maybe not. But then again, I'd have no idea what other parts to try other than this. Someone I talked to earlier today wondered about the thermostat, too.
... but would a problem with the thermostat cause the uneven frost and ice pattern?
Here's a good thought....
If you throw the $18 at it and the thing works, you just saved yourself a lot of money.
If it doesn't work you can still save some money, check this out there may be something similar in your area.
Why pay to have things taken away. Did you know you can get paid for recyclable material..??
We have a recycle place near us that takes most anything worth recycling, imagine getting paid for your junk.
...This message has been edited. Last edited by: ron45,
a good dealer will haul and recycle the old fridge for free. my suspicions would be, in order, the timer, then the heater, then the stat. mostly in the hospital, our fridge and freezer issues were usually the fan or a low charge. the low charges can be traced back to installing saddle valves to recharge the darn thing. at home, we've had one fail, the heater itself, due to shipping damage from having the fridge (baby diaper green) trucked to a body shop to repaint it. and of course, we've had two compressor failures ourselves.
sig: if this is a new economy, how come they still want my old-fashioned money?
Ha! We have to PAY the man to take away and recycle appliances in our area. I wish we had someplace that actually paid us.
I am searching for the parts. I've found the thermostat and heater but am still looking for the timer. I'm not even finding it in my parts list that came with my fridge.
have you tried to locate the parts by MODEL # and SERIAL # sometime the model # is the same but the serial # has the store or company that sold (sells) the unit, with a very slight difference in a part used in it .This message has been edited. Last edited by: beers1,
thank you for shareing I having same problem
They make it look so easy on tv, don't they
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Dave Johnson, wtop.com
WASHINGTON - In some ways, it is 1991 all over again. The Washington Redskins are the reigning NFC East champs and there is a call for change -- a name change.
Several Native American groups, including the National Congress of Indians, have been ramping up their criticism of the use of "Redskins" as the team's nickname. Next month there will be a hearing on a lawsuit to strip federal trademark protection of the name.
Back in 1991, WTOP made a decision to stop using the name because it was offensive to Native Americans. It was a well-meaning call of then general manager Michael Douglass, but it did not start a trend. Other media outlets did not follow WTOP's lead. As I recall, it was generally scoffed at.
The Redskins went on to win the NFC East and then the Super Bowl. The debate over "Redskins" being the nickname of the NFL team in the nation's capital soon faded. As the victory parade rolled through the streets of D.C., there was little discussion about whether "Redskins" was an appropriate moniker for a championship sports team.
At the time, the Redskins defended their nickname. Here in 2013, under the glare of even more scrutiny, the team is again playing defense. There was not a website in 1991, but this week the Redskins posted videos featuring representatives of high schools with the nickname "Redskins" explaining how it is not offensive in their communities.
Redskins general manager Bruce Allen appreciates the team's history. Allen's dad was George Allen, who coached the team in the 1970s. Allen said it was "ludicrous" to suggest that the franchise is trying to upset Native Americans.
"There's nothing that we feel is offensive," Allen said. "And we're proud of our history."
Changing a team's name is not easy.
The Washington Bullets won an NBA title in 1978, but they are now the Wizards. Abe Pollin was the team owner in 1997 when the switch occurred. It was made because he did not want his franchise to have "Bullets" as a nickname in a city that at the time was being called the "murder capital."
I don't expect a similar bold move by Redskins owner Daniel Snyder.
It always seems to come down to the money.
In college sports, offensive nicknames have been dropped. Syracuse is no longer the Orangemen, but just the Orange. St John's is no longer the Redmen, but the Red Storm. North Dakota is no longer the Fighting Sioux. In fact, North Dakota has no nickname.
The NCAA made the sweeping change with names happen when it threatened postseason bans for schools that did not eliminate offensive nicknames.
If the Washington Redskins are ever to have another nickname, it's up to the NFL.
The league has the big bargaining chip in the form of its lucrative television contract and the shares it doles out to member teams.
Barring action by the NFL, it will be 1991 all over again. The issue will fade, even if the hurt some feel by "Redskins" as a nickname doesn't.
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Mark Webber was left puzzled by Giedo van der Garde's driving during the Canadian Grand Prix.
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