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Worst Airline Purchase/Flying Experience Of My Life
Posted by
I booked an international flight on Orbitz 5 months before my actual trip. About a month after I booked and PAID FOR the ticket, I got an email from Orbitz saying there had been a change to my itinerary. When I called customer service, they informed me of my new flight times. Only after I questioned the new flight numbers did they realize they were giving me flight numbers for an entirely different airline. I told her that this was not the airline I booked, and she told said oh, we forgot to ticket you on the original flight you booked so we switched you onto these flights on this airline. I was OK with it as I was now on direct flights in lieu of stopovers, but found it pretty incredible that they could just forget to ticket you after you've booked and actually paid for a ticket. So I received an updated confirmation email, with ticket number, confirmation number for the airline, and updated flight information, as well as a reminder email with all of this information before my trip.
When I went to to check in the evening of my flight, the lady at the ticket counter told me that while I had a confirmation number, I didn't have a ticket as I'd never actually been "reticketed" for my flight. I was obviously very confused as the charge had gone through on my card 4 months before, and I didn't know how I could be "re" ticketed when this was the only ticket I'd ever had. upon calling Orbitz from the airport, now an hour and a half before my flight, the customer service representative put me on hold for 10 minutes before returning to the phone and telling me that what had actually happened was that the original flight I'd booked had been cancelled by the airline, and the new airline agreed to take on all of the passengers from that original flight. and that it had been my responsibility to call the original airline and have them reticket me for the new flight. she told me my only option at this point would be to go to the ticket counter for my original airline, get them to reticket me, then come back to the new airline, and check in.
first I explained that I was told I'd never even been on the original flight that I booked, so how on earth would I have ever known to call them to get reticketed. then I explained how it was now an hour and a half before my flight, and that there was no way that I was going to make it back to their counter in a different terminal to get reticketed, come back, check in and get through security on time. to which she replied "Well then in that case, you would miss your flight". She had no one other bit of advice or apology for what was going on. Thus I asked to speak to a supervisor, as my flight time was now getting closer and closer. The supervisor got on after a few minutes, and told me the exact same thing that the previous woman had told me. When I responded again that there was no way I could do that, she huffed and with a major attitude asked to speak to the woman I was with at the ticket counter.
at this point the woman at the ticket counter put me on the phone with the original airline, while she took the call from the Orbitz supervisor. After a moment while the airline I was on the phone with was telling me there were no more seats available on the flight I was meant to be on, the woman at the ticket counter handed the phone back to me basically saying the Orbitz representative had just said the same thing she said to me, to her, and was of no help whatsoever. I took the call back and told the Orbitz representative I was going to get myself rebooked (since they were obviously not going to help me do so), and that Orbitz could cover the difference in whatever ticket I had to book, at which point she told me oh no they would not, and they were not responsible in any way shape or form. At this point I hung up and didn't bother with them anymore, and the original airline helped me get booked on alternate flights. I ended up leaving for my vacation a full day later.
I contacted customer service the next day, each person that I spoke to giving me a different story about what happened and why they were not responsible. I wrote a long note to customer service on the website, and after 2 weeks of not hearing from anyone, I went back on and said that I was going to write all about my experience on travel sites if nobody got back to me. Of course then they write me back, saying they were sorry and offering me $100 credit to use on Orbitz. I said this wouldn't even cover the cost of the transportation to and from the airport twice. She then offered $150, after I forwarded her copies of all the confirmations I'd received from Orbitz concerning my original flight. Still not satisfied as they had not taken any sort of responsibility for what happened, despite offering the credit, I refused and basically said please explain to me how you are not responsible. at this point they offered me $200 to be charged back to my credit card or a credit on Orbitz, which was not even a quarter of the cost of the ticket that I booked, and never even got to use. they also included a note saying that was their last offer and they would no longer be responding to me. I asked them to charge my card back and that I would never be using Orbitz again.
I would suggest never using orbtiz, ever. book directly through the hotel or airline, or use a trustworthy site with some sort of customer service department that respects their customers.
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snowmanvt on 01/19/2010:
What an experience...the take-away from your complaint is one every consumer should know: go directly to the vendor (airline, hotel, rental car)for reservations, do not use a third-party site.
You will usually do as well cost-wise and if anything goes wrong there is just one party to make things right and accept responsibility.
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Stay away from Orbitz!
Posted on
I just used Orbitz for the first and last time in booking a round trip flight to Disney in Orlando. They misspelled my last name but got the other members in my family correct. With TSA security these days - the boarding pass needs to have your name as it appears on your ID. The dope at Orbitz proceeded to tell me I misspelled my own name but that he'd 'try and help me out'.
After 90 minutes (no exaggeration) the night before my flight, I finally got a new boarding pass printed out with my correct name - for only getting there. As a result, I did not have time to adequately pack and left some items at home which led to spending extra money for items there - $90 worth. I then tried calling Orbitz during vacation for same thing - get my name changed so I can come home with my family. That dope informed me that 'all the gate agents went home for the evening' even though we did this much later the first time before I left. That was another wasted 30 minutes.
Luckily the resort I was staying at had a TSA agent for resort check-in and he told me this happens sometimes with people getting married / changing names, long names leading to letters being cut off, etc. So I decided to not call Orbitz a 3rd time and waste more time away from enjoying vacation and just worked it out at the airport - took a little more time, but much easier than spending hours on the phone with Orbitz.
Orbitz also charged a $28 fee for arranging the flights. I will never use them again for the reasons above and as another reviewer pointed out, they cannot lock your seats in and if you're traveling with small children, you do not want them sitting alone. I will gladly spend more money next time and book direct with an airline.
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Ben There on 09/08/2012:
If you booked online then you probably did spell your own name wrong unfortunately. If you did it over the phone then Orbitz could have had a hand in it too.
bob932304 on 09/08/2012:
When you go through a 3rd party you do not get the same service as you do as if you book directly with the airlines. They know that your purchased 'discount' tickets.
Sinead on 10/15/2012:
Just putting my experience in, I booked in my maiden name knowing that's what my passport stated and because my Orbitz account was in my married name the computer changed my ticket into my married name without my consent I am currently battling with Orbitz customer service to reissue my tickets (after having paid them $50 for the name correction even though they admitted it was their fault). Airline are stating happy to reissue its Orbitz that are dragging their feet. The concequence I will be unable to get the appropriate visas for my trip if they don't hurry up at this point in time really think people should avoid Orbitz
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Lying About Refunding Me My Money
Posted by
Orbitz has the WORST customer service department, and they completely ROBBED $1400 from me. I purchased my ticket in September of 2012 to go to Brazil. Due to extenuating circumstances, I was unable to go and I had to cancel my ticket about 2 months later. Mind you this was still 4 months before my scheduled flight.
I contacted customer service and asked to cancel my flight, which they did and they mentioned I will be changed $250 cancellation fee, despite buying the cancellation insurance". Later during that conversation I was told I had to contact COPA airlines to get my refund;. And when I contacted COPA they bounced me back to Orbitz..
Needless to say this back and forth bouncing went on for about 3 months, where I call either companie and would have to wait an average of 30-40 minutes (with Copa Id wait for more than an hour), be transferred between 3-4 agents till finally someone would speak with me, and finally I'm told that I should call the other company?.
Finally I decided to write to Orbitz' claims department.. After a number of emails (about 2 weeks) they said they will refund me my money, and this should take a few business days.. I mentioned to them that the CHASE CC which I bought the ticket with has been cancelled, and I would need the money to be refunded back to me in a different way|. They replied, "we can not do that, we can only refund the CC which you bought your ticket with. Don't worry, banks still have your information and will send you your money."
I waited about 2 weeks, then I called chase CC, which denied receiving anything from Orbitz. I asked them to send me all my CC statements, detailing every transaction with them. I also ran my credit report with both TransUnion and Equifax. The last transaction I had my statement was 4 months before Orbitz alleged their refund occurring. And the credit reports showed the LAST ACTIVITY on that account was also AT LEAST 4 MONTHS prior their alleged "transfer".
I shared all these documents with Orbitz customer service, and they STILL allege that they did the transfer, and I need to go figure it out on my own. They said they needed the May 2013 CC statement (the month of the alleged transfer), I pointed out to them the Chase document (dated June 2013) had ALL transactions that were made on that credit card. And the reports proof there are no activities on that account.
Despite sharing with them my most private information to proof my case to them, they refuse to give me what is rightfully mine, my money.
Do yourself a favor - save yourself the headache that I have been going through the past 7 months, and STAY AWAY FROM ORBITZ.
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Charlotte on 06/27/2013:
My name is Charlotte, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at firstname.lastname@example.com and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Orbitz Customer Relations
Chicago, IL
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Why is this even legal?
Posted by
LANCASTER, CALIFORNIA -- My mother had a hip replacement, in Illinois. I live in southern California. I bought a round-trip ticket on an American Airlines flight, THROUGH ORBITZ.COM, from Los Angeles to St. Louis, knowing well at the time of purchase that I might need to change the date on which I used it.
Before buying the ticket, I carefully reviewed the Orbitz Terms and Conditions Web page, and even went so far as to send an email to their customer service department asking them to verify via return email that the ticket I was purchasing could be applied as a credit should I need to change the travel dates. I received a return email - which I still have - verifying for me that I would, in fact, be able to do so. So I bought the ticket.
I did not use the ticket on the original travel dates, and upon contacting Orbitz to book a new flight and use the credit, I was told that since I hadn't "cancelled" the ticket by calling Orbitz or the airline, I had forfeited it entirely. The agent said it "varied from airline to airline" as to whether they would honor credits for tickets that had not been officially "cancelled" anywhere. The fact that Orbitz could not change my ticket for credit was specifically due, that first Orbitz agent said, to an American Airlines policy, not Orbitz's.
I then called American Airlines, only to be told by the AA agent that they would not be able to honor the ticket because it was an Orbitz policy that prevented doing so. I called Orbitz AGAIN, explained the situation, and the female agent (who, while polite enough, was impossible to understand because of a heavy accent) said she would call AA herself and intervene. She seemed particularly interested in the name of the AA agent that had told me the Orbitz policy prevented a reissue, and reiterated several times that if I'd had the AA agent's name, it would have helped the situation. (Why that is an issue, I'm still not sure, but be assured that I'll never again forget to get that information.)
So the Orbitz agent put me on hold, came back some time later to get from me the flight information for the new AA flights I wanted to book, and put me on hold again. After another long wait, she came back on and said she'd nearly had the ticket booked but the AA agent had hung up on her, as if that was some sort of explanation - for what, I don't know. And so I said, "Well, okay. So call AA back then. I'll wait."
Wait I did, even longer this time, only to have her finally return and say a NEW AA agent was unwilling to make the change, and did I want to talk to directly to AA? Furious, I then asked to speak to the Orbitz woman's supervisor and got a rude, infuriating jerk named Marcella, who essentially blew me off. I asked him to a) show me specifically on the Orbitz Terms and Conditions page where ANY of this business of, depending on the airline, being required to "cancel" a flight appeared (it did not; nothing even close); and b) to consider what it must be like to be in my shoes and hear first, from Orbitz, that the problem was an AA policy, then, from AA, that it was an Orbitz policy, and THEN that the rebooking had "almost" taken place only to be abruptly ended by someone at AA mysteriously hanging up on the Orbitz agent trying to handle my problem.
My complaint, specifically, is this: Why is this sort of B.S. even legal? If, when buying a ticket on Orbitz.com, it "varies from airline to airline" as to whether or not a credit will be issued for an unused ticket, depending on whether either either Orbitz OR the airline has been contacted by the ticket buyer to cancel the original travel dates, then why the hell doesn't it SAY THAT someplace obvious when you're buying a damned ticket? In my case, I had gone to some lengths - verifying the Orbitz Terms and Conditions, requesting an email verification - to be certain that the ticket would be reusable because the situation involved my mother and her post-surgery condition. Had I known I needed to actually "cancel" the ticket, by phone, email or any other means, I most certainly would have done so. I was certainly prepared to pay the $100+ in charges to change the ticket - why would I not have done whatever formal "cancellation" notification was required?
Moreover, I had a very similar experience in 2006 - again due to my elderly mother's health - involving Orbitz and an Alaska Airlines ticket that I didn't use and didn't do anything to formally "cancel," and the credit was accepted on a rebooking by Alaska Airlines without issue.
So. Why is this sort of ambiguity permitted? Why is Orbitz not required by law to clearly state in easily locatable terms that the circumstances surrounding a ticket's exchangeability (if there is such a word) vary SIGNIFICANTLY from airline to airline? And why a gray area in whether or not an exchange goes forward, depending on which airline agent or which Orbitz agent the latter's customer-service-line lottery decides will be dealing with you?
This should be a simple matter of stating basic contract terms on the Orbitz Web page. Among the first rude comments I heard from that Orbitz jerk Marcella was that I should look at my bank statement and see that Orbitz hadn't sold me the ticket - that the ticket charges came from American Airlines, not Orbitz. Why was he so quick to want to point THAT out?
This whole thing has been beyond unacceptable and I cannot believe there aren't regulations somewhere that would prevent this sort of robbery. I am out $401.69 and seemingly have no recourse, anywhere. I never asked for a refund, only a rebooking in the EXACT same dollar amount on AA, and was fully prepared to pay the usurious change fees without question.
Is there NO way to make the damned airline ticket-buying process a transparent, fair and legal one on Orbitz.com?
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Anonymous on 08/31/2007:
You never bothered to cancel? I don't think you will win this one.
tnchuck100 on 08/31/2007:
Orbitz is a mess as can be seen by the many complaints on this site. But, in this case if you did not cancel the ticket it was simply a "no show" at the air lines. You cannot recover. It was your negligence. Sorry.
Anonymous on 08/31/2007:
This is just another example why people need to deal with the airlines and hotels directly.
Don't use these man-in-the-middle places.
jktshff1 on 08/31/2007:
ya got to deal direct....when will people understand????
runaway on 08/31/2007:
You want decent service? Try dealing with a travel agent or even the airline directly. You went the "cheap-as-possible" route, and any type of customer service is not included in the price. BTW, it's often cheaper to get your tickets straight from the airline, the last three times and an upcoming trip all priced out hundreds less, and I even booked hotels through them, too.
firstrateconsumer on 08/31/2007:
Cut out the middle man - in many cases you'll find you can book directly with airlines/hotels and get just as good if not better prices. I wouldn't waste my time with any of those so-called 'services'.
Hugh_Jorgen on 09/01/2007:
I think Chuck nailed it - how much trouble is it to make one quick call to cancel a ticket? After your experience with Alaska Airlines I would think you would know it's better to cancel than be a no-show. People come to this site frequently and wonder why the airlines overbook their flights - this is why.
Timboss on 09/01/2007:
If I understand this - you simply did not use the ticket on the original date and you did not call Orbitz or the airline to tell them. Now your ticket is canceled.
Did you tell them you were changing the ticket BEFORE the original flight? If you didn't, you're out of luck. You did not show up OR cancel the flight. Even with non-refundable tickets you can usually change them for $100 fee but you have to do before the originally schedule flight date. If that is the case I think you are out of luck. Can't say enough about using the airline directly instead of an online agency.
Anonymous on 09/01/2007:
Next time take the train.
GothicSmurf on 09/02/2007:
You have to/should change the dates of travel before the last date on the ticket. After that, I have to side with the airline.
mewsician on 09/20/2007:
My point in posting this is that nowhere - NOWHERE - on the Orbitz page, or anywhere else, does it say, plainly and in these words, that you much call and cancel a ticket directly with either an airline or Orbitz. Many seem to just assume that this is common knowledge, and although I'm 49 years old, a college graduate and someone who flies maybe once or twice a year, I didn't know this! Had I known the phone call was necessary, I certainly would have made the call. As I said in my initial post - Alaska Airlines said nothing about this last year when I did the same thing (I.e., bought the ticket, didn't use it, didn't call anybody). Alaska simply rebooked me when I called to use the credit I just assumed I had.
And my complaint is as much with the ambiguity of both American's and Orbitz's response - "it differs from airline to airline whether a no-show can rebook," etc. I simply feel that Orbitz should post that information clearly in their Terms and Conditions, and I also think they should clarify with airlines that it be one way or the other for Orbitz customers. No more of this "well, it differs depending on which airline you're holding the ticket/credit on."
And incidentally - I did get a call from Orbitz offering me a partial credit (though I'd already bought a replacement ticket directly from American), so although I will never, EVER use Orbitz again, I guess I should be grateful for tender mercies.
*Brenda* on 09/22/2007:
mewsician, it isn't just common knowledge, it's common sense. If you don't cancel the ticket than they don't have the opportunity to sell it.
DigitalCommando on 09/22/2007:
Brenda, no-shows are almost always replaced with PAYING standby customers. If a standby customer was not available, it's because that the plane has extra empty seats anyway, thus no loss of income due to his no show. When an airline overbooks the flight, do they refund the full ticket amount to you, and give you a free ticket for the next available flight? NO they do not. So why should they be allowed to keep 400 dollars for doing absolutely nothing especially in light of the fact that the consequences of "failing to perform" were not made available to this consumer until the negative event occurred. By law, business transactions are governed by written agreements between the parties, not by what you know or should have known. "common sense" is never factored in any court decision, it's what's written that counts.
*Brenda* on 09/22/2007:
They are almost always replaced with paying customers. ALMOST always. If there are seats left on a plane and they refund or give credit for this ticket that the OP didn't cancel then they ARE losing money. They are losing the money that he paid when he contracted to buy his seat on the flight.
DigitalCommando on 09/22/2007:
Hi Brenda, mewsician stated in his post that he wanted to transfer the credit to a different flight (they still get the money) he did not ask for a refund. Reread his comment.
I carefully reviewed the Orbitz Terms and Conditions Web page, and even went so far as to send an email to their customer service department asking them to verify via return email that the ticket I was purchasing could be applied as a credit should I need to change the travel dates. I received a return email - which I still have - verifying for me that I would, in fact, be able to do so. So I bought the ticket.
Even this confirmation included no warnings or requirements about the cancel/reschedule process. I would take them to small claims court if it were me.
OhBrutha on 12/28/2007:
She may have read the Orbitz terms and conditions, but, she flunks at being her own travel agent, which is what you are when you use an online travel website. On the traveler information page, in the booking path on Orbitz.com, where you decide if you want insurance, need a wheelchair, etc., BEFORE you click on 'agree and continue', the last paragraph has clearly labeled, stand out blue links with the AIRLINE's terms and conditions and the fare rules. The rules the airline has on the ticket is clearly marked, including being a no show and losing the value. When you click the purchase button, the airline charges your credit card directly, and you entered into a contractual agreement with American Airlines and agreed to their terms. The airline own's the ticket, not the travel website. The travel website agent, tried to plead your case, though you yourself broke your agreement with American Airlines. There are some airlines that on domestic flights will allow you to keep your credit minus the penalty when you no show, such as most Northwest, Delta, and Alaska domestic flights. American Airlines does not. Air Tran, if you don't cancel or change your flight a minimum of one hour before the flight, you lose. United and US Airways, you have until 11pm CST the day you missed your flight to cancel or make your new changes, with the penalty. If the Orbitz agent called American Airlines for you, she was going above and beyond, and yes, the airlines will hang up on anyone. The price/fare you paid would have had the same rules had you booked directly with American Airlines. Their policy is the same on their discounted nonrefundable fares, regardless of where you got it. Look at your credit card statement, the airline charged you directly. You didn't act responsibly by not reading the rules/contract you made with the airline. Orbitz didn't mislead you, it was a changeable ticket. You are the one that booked it, you are the one that decided to skip the terms of the contract you entered with the airline. I'm sorry you lost your money, but how can you blame everyone but yourself?
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My Orbitz nightmare
Posted by
I had used Orbitz on and off for years without incident until last month (November 2009). I had booked a flight to my mother's for Thanksgiving week (my tickets were booked for leaving the Saturday before Thanksgiving and returning the Saturday after). Ten days before my trip, I returned home from work to a voice mail--a voice mail given in an accent so heavy that I had to listen to it three times before I could figure out who it was from (they had also sent me e-mail, but I had been in a meeting for the last two hours). The message said that there had been a major change to my flight (didn't specify which flight), and that I should call them. I promptly did, and got one of those annoying automated menus--but this one was more than annoying. It asked me if I were calling about a specific flight. Since the message had not referenced a specific flight, I was in trouble, because the automated menu would accept only "yes" or "no." I tried hitting zero to get a person, but to no avail. I wound up screaming "I DON'T KNOW" into the phone, and finally was transferred to a person. Turns out that Orbitz had indeed made a major change to my flight, one that lopped off the last leg of my trip, stranding me about a six- or seven-hour drive from home. In all fairness, the customer service representative I dealt with was great--she put me on hold several times, but only to contact the airline to see if anything could be done. It wasn't her fault that being put on hold meant that I was subjected to the world's loudest Muzak, which had a one-tune repertoire. Since I was on hold about an hour total, this wasn't pleasant. The only thing that she could do for me was rebook my return flight for the day before I had originally been scheduled to return--my other option was to cancel entirely and rebook (a Thanksgiving trip--ten days before).
I thought that chapter was over until two days later, when I received an e-mail from Orbitz, telling me that there had been a major change to my flight. My heart almost stopped. I called them immediately (I didn't get the hideous automated menu--perhaps my screaming two days before had permanently damaged it, or perhaps the customer service reps had threatened to strike if it wasn't disabled, since it was making their customers even more upset than they already were). Again, I got a perfectly fine customer service representative who checked my reservation. There was no change since the big change had been made Monday night--not a flight number, nothing. Apparently Orbitz was just noticing the change that their own customer service representative had made on Monday--American Airlines had sent me an e-mail itinerary Monday night.
I have another trip booked on Orbitz. I've rebooked the trip directly with the airline, at more than twice the original cost of the ticket (booked three months ago). When I went to Orbitz to cancel the trip booked there, it wouldn't let me cancel it. I have to call to get that done. I'm not thrilled about the pricey cancellation fees, and I can't imagine a trip that would be so unimportant that it wouldn't matter what days they changed my trip to, but I do want to get the little credit that remains. The loss of money is nothing compared to my peace of mind, let me tell you. I cannot imagine the circumstances that would have me use Orbitz again.
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Anonymous on 12/22/2009:
Orbitz made no changes to your itinerary, the airline had a schedule change. When you bought your ticket you agreed to their terms that they can change the itinerary at any time.
Anonymous on 12/22/2009:
Airlines change flights, NOT the booking agent. You should always confirm your flight with the airline even when you don't book with them. You should also check periodically to make sure all with your flight remains as it was so that changes do not come as a shock.
Inat on 12/23/2009:
soon consumers will learn to use Orbitz and other travel-agency type sites as informational only and book their air/hotel/car directly. Too many fees, rules, cancellations, etc. They are ONLY a middle man now and vastly different then they were 10 years ago
Yarnery on 12/23/2009:
I had never had anything quite this drastic happen before--and the airline had made no alteration to its schedule--I'd just gotten bumped from the entire last leg of my journey. I'd paid for a round trip ticket, and my ticket was no longer a round trip ticket. Got to say that I've never had this happen when I booked directly at the airline or through any other online booking site, or through a travel agent. I'm willing to grant that I didn't read the terms carefully, but I want no part of a booking site that defines round trip to mean that you get only halfway back.
Anonymous on 12/23/2009:
Yarney, you still are missing the point. Orbitz didn't bump you from the second leg of the flight. The airline did, for whatever reason.
JustGotScammed on 12/23/2009:
FYI. While Orbitz does not charge any fees when booking flights, they have set their default response for trip insurance to "yes". If you do not notice this, you will find out AFTER entering all your payment information. Your summary will show that you just paid an amount higher than the price quoted for the flight. If you call customer service, they will tell you that you did not check "no" for flight insurance. If you look at your summary, there is no indication that you have any flight insurance. Seems deceptive to me. Fortunately, the customer representative was very pleasant, cancelled my reservation as requested, and I received a full refund.
dm24vegas on 03/04/2010:
I agree with Lady, Orbitz did not cancel the last leg of your trip, it was the Airline. By the way, no travel agency, online or otherwise, will charge you a "cancellation" fee. The fee will apply only when you call back to use credit, and the airline will charge the higher fee always (see ticketing rules). When a customer makes a voluntary change to their itinerary, change fees will apply, or if you cancel -because you purchased a non-refundable ticket, they charge nothing to cancel, but they do charge to rebook at a later date. Good luck to you in your future traveling
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Beware of Orbitz.com Scams
Posted by
I booked airline tickets for my family of four (including two minors) from Los Angeles to Rome via Detroit. There were four flight segments (on Northwest) : Los Angeles to Detroit, Detriot to Rome, Rome to Detroit and Detroit to Los Angeles. Orbitz.com displayed the seats "available" on all four flight segments and asked me to select my seats. Traveling with minors, I selected contiguous seats. I also booked a simultaneous transfer through Orbitz from Rome airport to city center. Once I gave Obitz my credit card number, they came back with my confirmation. The problem was I did not get the seats I had selected. So the seats that were advertised as "available" instantly became "non-available" as soon as they got my credit card number. Not just that, on all four segments my family got seats that were spread all over the plane (mostly middle seats).
I called Orbitz right away and canceled my reservation, including the transfer. That should have been the end of the matter. However, I got a charge of $125.00 on my next credit card statement. Orbitz claimed that I was not due any refund for transfer at Rome airport since the transfer was non-refundable type. That is not withstanding the fact Orbitz was trying to scam me in the first place using the classic fraudulent bait and switch tactic. Besides the transfer was tied to the arrival time at Rome based on the Orbitz booking and pretty useless when I book through someone else.
What are my options at this point? I have decided to fight these shysters.
First I am disputing the charge through my credit card company. I booked through Orbitz using my credit card. Any card holder is afforded some protection under consumer laws against substandard service and products once he has made a "good faith" effort to resolve this with the merchant. This may or may not work, depending how aggressively the credit card issuer pursues Orbitz.
If the credit card issuer fails to deliver results, there is always the option of Small Claims Courts. Small Claims may sound cumbersome and time consuming but they work. It is a level playing field where you do not need a lawyer and can represent yourself (in contrast a company like Orbitz has to get legal help costing hundreds of dollars an hour). The mere filing and proper service of summons usually results in a happy outcome where you can recoup your disputed amount, filing fees and then some. I have prevailed several times against large corporations in small claims. You will be surprised to see how much attention you get once you file these suits. All you need is a little patience. In California you can claim up to $7500 plus costs in a small claims suit. Collection is very easy when large solvent corporations are involved.
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MzDLBrand on 09/29/2009:
Quick question... did you bother calling Delta (Northwest) to check on getting seats together before you called to cancel? You probably would have saved yourself a lot of headache by doing that.
Ben There on 09/29/2009:
Are you elite with Northwest or Delta? Chances are you picked a seat that the airline will only give to a very frequent flyer. The seats are most likely still empty, but the airline - not Orbitz - is the one who is not letting you get them. They would not let you get them if you had booked direct as well. They appear on seat maps as plenty of people are elegible to assign them, just not you. I doubt you will have any luck disputing the charges over seat assignments as no airline or site guarantees seats.
Steve303 on 09/30/2009:
Since I was dealing directly with Orbitz and not Northwest (Delta), isn't it Orbitz's responsibility to make sure the seats are really available before charging my credit card and confirming my reservations ? Orbitz is the travel agent, right? Don't they have at least the obligation to check with the customer before going ahead and charging the credit card account ? I would understand if I was dealing with some bureaucrats in the Government, but not a private company. The point is, I am being penalized for Orbitz's callous attitude towards its customers.
Anonymous on 09/30/2009:
Steve, no because Orbitz has no way of knowin gif you qualify for those seats. They show availability because they are. However, you may not have the miles for a particular seat, or someone may have booked it before you. People don't realize these seats get bought by people all over the country doing the same thing you are. Orbitz is selling, but so is Priceline, Cheap tickets, The airlines themselves, travel agencies...
What we did when we went to Mexico with our two teenagers, is asked for seats together, and were not guaranteed them as most airlines go by a random seating these days. So when we boarded our flight and realized our youngest daughter's seat was in the back, we asked the man next to us to change seats. He was very willing to do so.
Ben There on 09/30/2009:
No airline or travel agent is under any obligation to get you an exact seat. Seat assignments are just requests, and yours was denied by Northwest. No seat is guaranteed - too many things change like flight cancellations and aircraft changes.
I have a feeling that free seat assignments for the average traveler will one day be a thing of the past. Pay more for your ticket, become elite, or pay an assignment fee if you want 22A.
Steve303 on 09/30/2009:
In response to LadyScot and others: Orbitz is a consolidator - they buy seats in bulk from airlines (at wholesale rate) and sell to consumers at retail. The difference is their profit margin. They know EXACTLY what seats are available to them. No need to be an apologist for this scam operation. If you do not believe me, read the other hundred complaints about Orbitz on this web site. No decent company has the same modus operandi as these guys.
Anonymous on 09/30/2009:
Steve, for every complaint against a company, there are compliments. A lot of the time, the problem is the customer just doesn't read. They see PRICE and ignore everything else.
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Horrible Customer Service
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This is a copy of a comment I left for the CEO of Orbitz:
Mr. Harford, CEO of Orbitz,
I have a serious problem with your company. I had previously purchased a ticket for use in November of 2008, however was unable to Make My Trip. I called your company who assured me that I would be able to use the credit to purchase another ticket with the same airline if I used it by September of 2009.
Two days ago on February, Friday 13, 2009 I called and booked a flight from Anchorage Alaska to San Francisco through Salt Lake city and back, paying the difference in the ticket cost and other associated fees at that time.
I got the flight booked and even picked seats for the flight and was assured an itinerary would be sent out at once so I could make arrangements with other parties I need to contact in San Francisco. Upon checking my email the next
day I noticed the itinerary was still not there, so I called again and was assured the flight was booked, and that the itinerary would be sent out as soon as your customer service representative hung up on their end of the phone.
Well, I went about my business trusting that your service reps would be true to their word, however I later checked once more, and it was still not there so I called again and was assured that by Sunday morning it would be in my email. Sunday arrived and still no email from Orbitz. Sunday the 15th is the day I was supposed to contact several people in the San Francisco area in order to make arrangements for specialized equipment related to my visit to the area. I called a total of four times on the evening of the 15th with the following results.
Call #1 - I was told that there was a ticket but that the ticked had not been fully booked. (How is that possible? I also had a very difficult time understanding the very heavy accent on the other end of the line as well as problems with the phone lines cutting in and out.) As I was trying to sort out the problem I was hung up on.
Call #2 - I was referred to three different people, none of who I could understand well, who informed me that there was a ticked booked, but that it takes up to 48 hours for me to get an itinerary. I explained that I had been waiting for 48 hours. Then your representatives tried to tell me that my email account was not working, the very same email account that I had just been reading recently received emails on. I assured her that my email was working, but also when I commented to my wife that I was no longer going to do business with your company in the future, I was then abruptly hung up on by her.
Call #3 - I was told by another customer service representative that I could barely understand or hear due to bad phone lines, that now there was no ticket on my record at all. And that there was no record of me booking a flight. I asked to speak to a supervisor, whereupon I waited on hold for ten minutes and was hung up on before being able to speak to one.
Call #4 - My wife actually made this call as by this time I was in no mood to deal with the substandard customer service and mistreatment I had received thus far. She called the number provided on your website, asked for a customer service supervisor and had been held on hold for over an hour with no one even coming on to the phone lines to tell her that she will be taken care of sometime in the near future. When someone finally came on the phone my wife was informed by "Corrine" that the itinerary was posted on a third party site not even affiliated with Orbitz, which I had not been informed of, by either your companies website or your customer service representatives which I had tried to deal with previously.
There had been no attempt to solve the small problem I had originally by your regular customer service representatives, which, was just wanting a copy of my flight itinerary. And the fact that my Itinerary was posted to a third party website without my knowledge or permission is inexcusable. I am beyond incensed at my treatment by your company, your lack of accountability for your poor customer service and to be sure that this is not something that happens to others I will be posting copies of this message to you, the CEO of Orbitz to the local and National Better Business Bureaus, as well as all of the many sites now available on the internet which detail your companies long history of substandard customer care and lack of business ethics.
Should you care to respond to my complaints you may do so at EVBranscum at yahoo.com
Rest assured however that whatever you send will be forwarded to all my friends, acquaintances, business relationships and again to the many websites which have detailed your companies history of bad business practices toward your customers.
Edgar V. Branscum
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dan gordon on 02/16/2009:
if you had actually hoped for help telling the ceo that his comments will be spread like wildfire on the internet severely diminish your chances of getting him to help you.
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Charged for Flight That Was No Longer Available
Posted by
ILLINOIS -- I attempted to purchase two round trip tickets from Washington DC to Cancun, Mexico, but before the online transaction was completed, I received the following message: "We're sorry. That flight is no longer available." I immediately booked another flight that nearly matched my first attempted purchase, except for the last leg which terminated in Baltimore instead of Washington DC. I was charged for both flights.
I called Orbitz customer service and was told that I could get a credit for one of the flights, but not a full refund. The explanation was that the flights had to be exactly the same before Orbitz would consider the issue a website issue. I asked to speak to the complaint department and the representative told me that she was going to put me through to her supervisor. I was left on hold for 40 minutes and then the call was dropped.
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trmn8r on 07/13/2013:
It sounds like the first transaction was not completely rejected, because you were charged for part of that itinerary even though you got an error message that one of the legs was not available.
I assume this is hidden somewhere in the site terms and conditions, because it sounds like a ripoff. It is stuff like this that validates my decision to never use one of these third party sites. The premise is you'll save money and it is easy, but there are way too many problems for my money.
Soaring Consumer on 07/14/2013:
I suggest contacting your credit card company to dispute the charge.
custrelguy on 07/18/2013:
Hi, jenn276,
This is Robert, and I am part of the Orbitz Customer Relations team. I am sorry for the disservice from Orbitz. Please forward the Orbitz Record Locator to us at email@example.com. Please use my name in the subject line, so that I can investigate further.
Thank you for your patience, I look forward to hearing from you.
Robert Woyach
Orbitz Customer Relations
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Booked Flights Trusting Orbitz, but I Was Charged $450 Extra
Posted by
CALIFORNIA -- I booked two flights to Europe on Orbitz website yesterday without checking other sites. Today I checked Expedia and found out they offer the same flight at $450 lower fare. When I called Orbitz, they said it has been 27 hours since I made my reservation and I cannot ask for any refund.
When I asked them about the commercials that they are running saying they guarantee the lowest price, they said what that means is if someone else uses Orbiz website to make exact same reservation within 24 hours and their reservation cost is less, then Orbitz will give me 110% of the difference. This requires believing in Orbitz doing the right thing, after they screw their customers. I will not use Orbitz website again.
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naz on 05/28/2013:
Always, Always check multiple sites before purchasing anything.
John Nicholson on 05/28/2013:
You snooze, you lose. As Naz says above, always check multiple sites.
Orbitz CR on 05/29/2013:
My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at firstname.lastname@example.com and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Orbitz Customer Relations
Chicago, IL
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A SCAM: Worse Policies and Customer Service
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I bought a ticket to Cabo on Orbitz and subsequently the price dropped by over 300 dollars. On their website, their PRICE ASSURANCE POLICY say they will match a lower price if someone books the same flight at a lower rate. THEY LIE! I spoke to the customer representative AND supervisor and their policy continued to get more complicated as we spoke adding layers of conditions until it rendered the policy useless to their customers. The bottom line is they did not reimburse me even though on their own website the same flight, on the same days and times is advertised for $300 less. IT IS A SCAM! DO NOT BOOK THROUGH ORBITZ! I WILL NEVER USE THEM AGAIN! THEY ARE A SCAM!
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Ben There on 12/26/2012:
Orbitz price assurance policy is slightly different than most of the airlines and travel websites.
Orbitz will refund you the difference if someone purchases the exact same trip as you - same flight #s, airlines, dates, etc... This does not mean just finding it for less, but someone has to buy it.
Everyone else - including the airlines directly - will refund if you simply find the same flights for less on another site... within 24 hours of your own purchase. After that time, you are stuck with your price regardless what the market does.
So the pro of Orbitz is that you might get a refund anytime between the time you purchase and travel - not just within 24 hours. The con of Orbitz is that someone else actually has to purchase the same trip through Orbitz.
trmn8r on 12/26/2012:
WoW - very helpful comment, Ben There, and voted as such!
At Your Service on 12/27/2012:
Good information Ben There.
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Large Chiang Saen Buddha Statue 44" Item # 68t8
Price: $5500
Please take a minute and click here to tell us about your experience with Lotus Sculpture, our customer service and how you like your statue. We appreciate your feedback!
I had ordered the andal and I was worried how the details would be as to the features. I absolutely loved it and it has the ancient looks of Indian sculptures and the features were sharp. The item arrived in couple of days and I was thrilled. I collect antiques and Indian artifacts and I am sure I will be a frequent customer at your store. I think I have found my "go to " shop for Indian relics. Thank you so much SavithaReviewer:Savitha (Saratoga, California, US)
beautiful Shiva lingam statue. thank you.Reviewer:amit (Porter, Texas, US)
Just wished Kyle would have been a little bit more honest with me. Other than that these are the best Statues I have seen anywhere on the internet. I love every purchase I have ever made from Lotus Sculpture.Reviewer:Marc Vincent Guin (London, UK, GB)
I am a Set Decoration Buyer for a television series on a major network. Lotus Sculpture provided us with fast, efficient services, and their product was just as they described. It was a pleasure working with them, and I will be ordering from them in the future. Lotus Sculpture rocks!Reviewer:Beth Robinson Bromley (Wilmington, North Carolina, US)
Very easy to order to work with and VERY prompt deliveryReviewer:Rodney Steman (Grapevine, TX, US)
Lotus Sculpture is obviously run by a person with a great eye for sculpture and a passion for what he does. Kyle is a pleasure to do business with. He is very professional, responsive and extends consideration to his buyers. Thank You!Reviewer:Joseph Losavio (Sandyston , NJ, US)
I was looking for religious statues for my home for quite a while. Every website I looked at was either too expensive or too confusing to navigate. Then I happened upon Lotus Sculpture. Not only was it the most user-friendly site I've ever seen, it also had the most reasonable prices. For the size and detailed carving of the statue you will not find a better price, unless you grab a block of wood and carve it yourself. The site allows you to first pick which religious statue you want then you can pick which size and then which material.....Brilliant!!!.. I had chosen my statues within minutes. Everything arrived professionally packed in 5 days all the way up to Canada. I even decided to call the number on the website to ask the owner Kyle a few questions and he literally answered on the first ring. He was very accommodating and very knowledgeable. I highly recommend this store. My statues are getting rave reviews with my friends. Thanks again Kyle. Keep up the good work.Reviewer:Shaun Rangnekar (Brampton , Ontario , CA)
I love my Ganesha! The statue is beautifully and painstakingly carved with a great attention to detail. I will be using the statue also for spiritual practice and this Ganesha is perfect in that all the symbolic details are accurate, and there is a feeling that the energy of the deity is already in him and one can have an intimate contact with Ganesha. Also many thanks to Lotus Sculpture for the efficient and friendly service, and for getting him to me so fast! I will be shopping again with you!Reviewer:Sandra Cameron (Leeds, West Yorkshire, GB)
I ordered this sculpture as a gift to myself for the holidays. I have always had a statue of Lord Ganesha in my home - this one is wonderful! All that he represents and inspires in us I truly believe happens when we pay homage to him. He will be a treasured addition to my home.Reviewer:Lisa (Monroe, NY, US)
- Materials: Thai Brass Cast in Bangkok, Thailand with real gold leaf
- Total Height Including Base: 44 inches
- Base Width & Depth: 28 x 18 inches
- Weight: 173 pounds
- Large and beautiful Chiang Saen Buddha statue
- The Buddha is wearing lavish brocade golden robes
- Unique lotus blub finial rising from his head
- An awesome representation of Lord Buddha!
- The Buddha ships directly from our California showroom, allow 1-2 days for packing
If you are looking for a match to this lovely Buddha we have another Buddha statue that would go perfectly with him. Click here to view the matching Buddha statue.
Pictured on the Buddha's lap is an Amethyst crystal from Brazil which is known as the meditators' stone. It helps to open one to their higher self, their spirituality and divine wisdom. It helps to enhance peace & harmony. The an Amethyst crystal fits perfectly with this Buddha and can be purchased separately for $45.
About Buddha
Brass statues from Thailand do not need much maintenance. The best way to maintain the statue is to simply dust the piece periodically to keep any dirt from accumulating. They can be used for both indoor and outdoor use.
You can use soap, warm water and a cotton cloth to periodically go over the statue to remove any dust or dirt buildup. If you are really interested in making the statue shine you can use some natural oil, like coconut oil or olive oil, and a cotton rag to wipe down the metal portions of the piece. You can use a toothbrush as well to get into the small crevices of the statue like the hands and hair.
Thai brass's durability makes it perfect for cold winters and hot summers of any climate. The metal can stand up to the harshest conditions of heat and bitter cold. We suggest you bathe the sculpture every couple of months so that dirt does not collect on the sculpture and then use a cotton cloth with some natural oil to give the statue a shine.
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This sculpture is in our Oceanside, California store and ready for immediate packing. Shipping is calculated from Oceanside, California after the purchase. This piece is too heavy to ship via UPS ground and will be shipped using R&L Freight Carriers. Approximately 3 working days are needed to pack the sculpture in its own custom wood crate. If you place your order online shipping will show in the order as $0. Shipping will be calculated based on the weight of the sculpture and the distance from Oceanside, CA to determine the shipping price. Shipping will then be added to the total after the order is placed. Please call 760-994-4455 or email us email@example.com for a shipping quote.
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This sculpture is in our Oceanside, California store and ready for immediate packing. Shipping is calculated from Oceanside, California after the purchase. This piece is too heavy to ship via UPS ground and will be shipped using an international freight service. Typically we use TNT Special Services as they give the most competitive rates. Approximately 3 working days are needed to pack the sculpture in its own custom wood crate. If you place your order online shipping will show in the order as $0. Shipping will be calculated based on the weight of the sculpture and the distance from Oceanside, CA to determine the shipping price. The shipping quote will be emailed to you and no charge will be made without your approval. Shipping will then be added to the total after the order is placed. Please call 760-994-4455 or email us email@example.com for a shipping quote.
Shipping quote for Large Chiang Saen Buddha Statue 44"
This statue weighs too much to be shipped using UPS or any of our international carriers and will have to be shipped by a freight carrier. We will get you a freight shipping quote for this statue.
Or you can call us directly at 1 (760) 994-4455.

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You enjoy displaying your St. Joseph's spirit wherever you go, but you especially love wearing something that reminds you of the school's history and valued tradition. This College Vault slouch trucker adjustable hat by adidas does just that. This hat features a Hawks wordmark on the crown, stitch detailing on the bill, mesh side and back panels, as well as an adjustable strap on the back. It doesn't matter how many times the school changed logos or coaches, this St. Joseph's hat will show everyone that you value the past, enjoy the present and look forward to the future of Hawks athletics.
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Square Double Cylinder Deadbolt
Double Cylinder: A double cylinder lock is keyed on both sides of the door and is only locked and unlocked via a key. Often times they are used on doors where glass is near the door that could be easily broken and the thumbturn on a standard single cylinder lock would be accessible. Note: Some images of this product may be of single cylinder version of the lock with a thumbturn on the interior rather than a keyed cylinder.
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Baldwin was born in America, and in the spirit of its birthplace, strives constantly to achieve a rich combination of Timeless Craftsmanship and timely good taste. For more than 50 years, Baldwin has successfully aimed at setting new standards of excellence in its products for the home and workplace.
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Recognized as one of the premier wheel companies, Drag Wheels is driven by the pure passion of JDM.
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Aston Martin was founded on January 15, 1913, and to celebrate 100 years, the British automaker has many events planned... but it's going to be hard to top the festivities that took place in Dubai. Like everything else in this city, Aston Martin went over the top to show off the Vanquish to a select group of dignitaries on the helipad of the iconic Burj Al Arab hotel. In addition, the Vanquish, Rapide, V8 Vantage and DB9 will all be offered with a Centenary Edition model with production limited to just 100 units. Getting a car on a helipad might not sound that difficult, but this hotel's... Read More


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Chairing it All: Town Hall Lecture Series
Date: January 23, 2013
by: Mallory Gnaegy | A&E Editor
Britain's former prime minister, Tony Blair, came in 2011 to speak at the Van Wezel Performing Arts Hall, as part of the annual Town Hall Lecture Series, benefiting the Ringling College Library Association. He was one of five to speak that year — one more name to add to the extensive list of history's leaders, opinion-shapers, movers and shakers who speak for the 33-year-old program that takes place from January through April.
Typically, the impressive crop of speakers follows a standard format: Each speaks for 40 minutes followed by a 20-minute Q&A, featuring audience-submitted questions. But Blair requested to speak for 20 minutes and have a 40-minute Q&A. Kathleen Weiner, Town Hall chairwoman at the time, was nervous that the flow would be thrown out of kilter.
Thinking a relaxing pedicure would help calm her anxiety, Weiner headed toward the nail salon to ease her mind. The tension subsided, but, then, she dropped her cell phone — the only line of communication with Tony Blair and his people — into the bubbly footbath. The loss of her phone made her unreachable until five minutes before stepping on stage to lead the Q&A. The lecture went just as smoothly as all of the others in the series.
"He was phenomenal. I really had nothing to worry about," Weiner says, recalling one of her favorite memories.
Each year, there's one woman responsible for contracting speakers and executing the program, and each chairwoman has more than a few stories to share.
"I could write a book," says Olivia Thomas, 2010 lecture chairwoman. "And not just the year I chaired, but I could write a chapter on every single speaker I've ever seen."
The committee women, many of whom became involved through Junior League, help with planning and details years before and after they chair the event.
The annual series began in 1981, with a group of dedicated women under the guidance of first Chairwoman Doris Stelzer.
Although the group originally consisted of non-working women, these days, most have full-time jobs on top of their full-time volunteer job as chairwoman.
For instance, Thomas is president and CEO of Safe Place Rape and Crisis Center. She chaired the 30th anniversary of the lecture series.
"When I was chair, I got a vitamin D deficiency because I never went outside," Thomas laughs, but she's not kidding.
She would spend all day at the computer working well into the night and on weekends planning the series. The highlight for her was bringing in former President Bill Clinton because he was surprisingly charming. After he spoke, it made it easier to bring in prominent figures for future lectures.
But one of Thomas' favorite stories isn't about a particular speaker; it's about vending machine full of ice cream.
Former Pakistan President Pervez Musharraf was speaking at the round-table media Q&A, but with the combination of his thick accent and loud vending machine, people were having trouble hearing.
"Kristine Nickel (2012 chairwoman) was motioning me to turn off the vending machine, so I'm crawling on my hands and knees to unplug it," Thomas says. Then, Thomas went about her day until she received a call from Nickel that evening saying, "Olivia, we never plugged that vending machine back in."
They both pictured melted ice cream pouring out and worried about how mad the Van Wezel staff would be at them. Thomas resorted to calling the front desk to tell someone they need to plug it back in. "It was like an anonymous bomb threat or something," she laughs. But no one ever said anything about it.
Not all the stories are funny. Nickel, president and managing partner of Nickel Communications, had a what-am-I-going-to-do moment with speaker Bill O'Reilly at last year's event.
It was 10 minutes before the media Q&A round table, and O'Reilly asked Nickel what members of the press were present. When she got to journalist Eric Deggans of the Tampa Bay Times, O'Reilly became enraged. Deggans allegedly called O'Reilly a racist in a past encounter.
"Here's this multimillion dollar TV personality pouting upstairs, saying he doesn't want to do this press conference," Nickel says. But, as it turns out, the two discussed their problems in front of everyone and reached reconciliation.
"Two weeks later, I'm surfing the TV and O'Reilly actually has Deggans on his show," she says.
So far, with only one lecture under her belt and with four left to go, this year's chairwoman, Stephanie Grosskreutz, doesn't have many stories — yet. She began the planning process in the summer of 2011 and announced the 2013 series season at the last lecture of 2012. According to her, after 33 years, the process is a well-oiled machine. It's each chairwoman's duty to find a balance among the types of speakers for their year.
"You want a few recognizable names, then some that aren't so recognizable," she says, "Those are the ones people leave saying, 'That was amazing!'" Grosskreutz says.
Of course, every year they make offers or put together a bucket list of speakers the group would love to have, which right now includes: Hillary Clinton, Bono and Caroline Kennedy Schlossberg.
The most difficult aspect of successfully executing the program is arranging the speakers' contracts. Since this year's lectures began Jan. 15, the stress of contracting is over and it is easier for Grosskreutz to enjoy the series.
"It's very exciting," Grosskreutz says. "Of course, every night I say a little prayer that all of my speakers stay healthy!"
And if the previous chairwomen's stories are any indication, Grosskreutz will be a wealth of stories come the last lecture, which will also be when the 2014 chairman, Jay Logan, makes his series announcement and RCLA history as the first male to chair the Town Hall lectures.
Dr. Robert Gates: Tuesday, Feb. 5
Dr. Benjamin Carson: Wednesday, Feb. 27
Capt. Mark Kelly: Monday, March 11
Tom Brokaw: Monday, April 8
When: 10:30 a.m. and 7:30 p.m.
Where: Van Wezel Performing Arts Hall, 777 North Tamiami Trail
Cost: $200 to $600 per subscription
Info: Call 925-1343 or visit rclassociation.org
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- Dec
27 PMP Sarasota Winter Residency: Chorus Rehearsal
5:00 pm
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27 PMP Sarasota Winter Residency: Orchestra Rehearsal
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28 PMP Sarasota Winter Residency: Student Recital
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29 PMP Sarasota Winter Residency: Chorus Rehearsal
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Couple celebrates 54th anniversary
Carol and Jules Green met at a summer camp where Carol was a junior counselor and Jules was a waiter.
Officers welcome holiday backup
The Sarasota Police Department is on the lookout for an elf who goes by the name of Officer Elf on the Shelf.
Sound of hope
The holiday season hasn't officially started until our favorite bell ringers return to their posts.


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Report on the Foreign Policy of the Czech Republic 2002
13.10.2003 / 11:49
The full text of the Report is available on Google books.
Dear readers
We are pleased to present the fourth summary Report on the Foreign Policy of the Czech Republic, providing a detailed review of the results of the Czech Republic's diplomatic activities in 2002. In the period described in this document, a number of events took place in both the local and the international arena that have influenced the development of the Czech Republic's foreign political activities. The most fundamental event was the parliamentary elections, which gave rise to a new government. Despite the ensuing changes, however, the long-term orientation of the country's foreign policy has been retained, focusing on the Czech Republic's active involvement within the framework of the international community of security, peace and solidarity. That the Czech Republic is a firm and respected pillar of the community was clearly confirmed in the wake of last year's devastating floods, the aftermath of which was successfully cleaned up thanks to prompt, effective international assistance.
Considerable progress was achieved last year in the priority areas of the Czech Republic's foreign policy - efforts aimed at integration into the European Union, active participation in transatlantic co-operation, and the development of good neighbourly relations. Czech diplomacy has succeeded in meeting the challenges encountered in the critical moments of its recent history, including the organisation of the NATO Summit in Prague and the final stage of negotiations on the terms and conditions for the country's accession to the European Union, which were completed at the Copenhagen Summit in December 2002. These, and many other activities of the Czech Republic in the field of international relations, are described in this publication.
Cyril Svoboda
Deputy Prime Minister
and Minister of Foreign Affairs
of the Czech Republic


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Beyond Wings: Buffalo Chicken-Flavored Snacks
These party bites are fun riffs on a sports bar favorite, but don't require nearly as many napkins.
By Erin Phraner
Buffalo Chicken Mac and Cheese
Mac and cheese is always a hit but can get a little messy in a party setting. Serve up single portions in cupcake liners for a crowd-friendly snack.


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Crumble under running warm water as you fill the tub. The stronger your water pressure, the more bubbles you will make; we encourage experimentation for best results. To get the most out of your bubble bars, keep them in a cool, dry place..
A French Kiss
Product Actions
This product does not contain animal products of any kind.
This product does not contain animal products of any kind.
A decadent herbal bubble bar for deep relaxation
There are a few ways one can French kiss. At LUSH we like to keep it clean by French Kiss-ing in a luxurious bubble bath. (If you like it Dirty we suggest you have a shower.) The fresh herbal fragrances of lavender, rosemary and thyme with essential oils from the hills of sun-soaked Provence go into our swirly love letter inspired by the warmth and beauty of the French countryside. It's even topped with a sprig of lavender. Lay back and relax into serene purple waters and soak up all of its relaxing benefits.
- One way ticket: Escape to the rolling hills of Provence in mounds of fluffy bubbles.
- Sleep tight: A relaxing soak to get you round the bases and drift off into sweet dreams.
- Herbal tonic: Lavender is often used to relax and calm the mind, and aids in restful sleep.
Customer Review
Fresh ingredients
= Natural ingredients = Safe syntheticsSodium Bicarbonate , Cream of Tartar (Potassium bitartrate) , Sodium Laureth Sulfate , Lauryl Betaine , Fragrance , Extra Virgin Coconut Oil (Cocos nucifera) , Rosemary Oil (Rosmarinus officinalis) , Thyme Oil (Thymus zygis) , Lavender Oil (Lavandula augustifolia) , Lavender Absolute (Lavandula augustfolia) , Lavender Sprig (Lavandula angustifolia) , *Limonene , *Linalool , D&C Red No. 33 , FD&C Blue No. 1
- How to use
- How it's made
- Inventors stories
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Questions & Answers
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get answers from real customers and in-house experts with AnswerBox.
Q:What Bath Bomb would go good with this?Asked on 1/6/2014 by blonde from ohio
3 answers
A:If you really want that soothing lavender scent, Ickle Baby bot is my choice! If you would like to sweeten it up a bit, Twilight will do the trick! To really play up the floral notes, try Softy! It is only available online however.Answered on 3/21/2014 by kayla from LUSH DIRECT
A:Ickle Baby Bot for sure!!Answered on 3/4/2014 by TheGraciffer from Waco
A:I like Twilight or Ickle Baby Bot with this one, and, when it's available, the Honey Lumps is luscious with it!Answered on 1/6/2014 by Anonymous
Q:Does anyone have any suggestions for a soap and/or body wash that is similar to this smell or that would work well with it?Asked on 1/5/2014 by Ashbrink from Las Vegas, NV
1 answer
A:I would recommend our Sea Vegetable soap, scented with lime and lavender. Or my favorite is our Schnuggle body butter!Answered on 3/21/2014 by Kayla from LUSH DIRECT
Q:Will the purple colour in this stain my tub?Asked on 4/18/2013 by AQ from Vancouver
2 answers
A:Here at LUSH, we love a brightly-coloured bath, but that shouldn't be a permanent thing! We use colours that are safe to use with any standard bathtub surface, so all of the colour will go down the drain with the water!Answered on 9/24/2013 by Brandy from LUSH
A:No it will not! Everything dissolves in the water so there's nothing left but the great scent once your bath is done!Answered on 7/16/2013 by Rose from Washington D.C.


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Composer Jason Robert Brown is making his directorial debut in the off-Broadway revival of his popular musical The Last Five Years, starring Adam Kantor and Betsy Wolfe. Follow his passion project from New York to productions all over the world!
Listen to Side Show stars Erin Davie and Emily Padgett perform the beautiful Henry Krieger/Bill Russell ballad "Who Will Love Me As I Am?"September 18, 2014
Ewan McGregor and Maggie Gyllenhaal are officially bonafide Broadway stars! The pair made their debuts in The Real Thing on October 30, 2014 at the American Airlines Theatre. Click to see what the stars had to say on opening night.October 31, 2014
Do you love
me Dirty Dancing? Of course you do! Drop those watermelons and get a sneak peek at the new musical stage version of the classic film, which begins touring across the country on August 21. You won't wanna take your hungry eyes away!
Get a first look at Sting's Broadway-bound musical The Last Ship, which docks at the Neil Simon Theatre beginning on September 29.June 30, 2014
Get the inside scoop on opening night of Ayad Ahktar's Pulitzer Prize-winning Disgraced, starring Hari Dhillon, Josh Radnor, Gretchen Mol and more.October 24, 2014
See Jessie Mueller and the cast of Beautiful record the title song from the Broadway show. The CD is already available for download on the Sh-K-Boom label and will be in stores May 13.April 11, 2014
See video clips of Erin Davie, Emily Padgett and the cast of Side Show on Broadway!November 17, 2014
As the shaman Rafiki, Tshidi Manye kicks off The Lion King with the signature song "Circle of Life." Hear how the South African actress prepares before each show and how the role is a connection to her culture.November 12, 2012
Learn all about the critically-acclaimed new staging of A.R. Gurney's popular two-hander, featuring an all-star cast!September 24, 2014
Alysha Umphress takes us to Broadway Prom Night with all her crazy friends from On the Town.November 4, 2014


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Book your room at Estancia La Jolla Hotel & Spa
Deluxe Room, 1 King BedMax Occupancy: 2 guests (up to 1 child, 1 infant)
Veranda 2 QueensMax Occupancy: 4 guests (up to 3 children, 1 infant)
Veranda KingMax Occupancy: 3 guests (up to 2 children, 1 infant)
Estate 2 QueensMax Occupancy: 4 guests (up to 3 children)
Estate KingMax Occupancy: 3 guests (up to 2 children, 2 infants)
Rancho-style La Jolla hotel near Birch Aquarium
+VIP Access™ Hotel
We carefully hand-picked this hotel based on its dedication to service and excellent guest reviews.
Expedia +gold members receive free room upgrades and +gold and +silver members get other perks upon availability at check-in.See details
Near Torrey Pines
This San Diego-area hotel is 1 block from University of California, San Diego; within 2 miles of Torrey Pines Golf Course, La Jolla Village shopping, and Birch Aquarium; and 9 miles from SeaWorld.
Health spa
Leisure facilities at Estancia La Jolla Hotel & Spa include a health spa with 9 indoor treatment rooms, couple's bungalow with fireplace, nails bungalow, a fitness center offering yoga classes, guided hikes, and an outdoor splash pool with poolside bar.
Wireless Internet
Located in a 3-story building wrapped around courtyards, all 210 guestrooms offer down comforters, bathrobes, laptop-compatible safes, and wireless Internet access.Information missing or incorrect? Tell us!
Estancia La Jolla Hotel & Spa
Hotel Amenities
This smoke-free San Diego-area hotel is within 2 miles of Torrey Pines Golf Course, La Jolla Village Square, and Birch Aquarium. The University of California, San Diego, is one block away. For guests' convenience, Estancia La Jolla Hotel and Spa offers a conference center and childcare is available for a fee. Wireless internet access is complimentary.
The Spa at Estancia La Jolla comes with 2 private bungalows, one of which offers guests a place to relax while receiving nail care services, and the other reserved as a couple's retreat where couples can relax in a soaking tub for 2, sit by the fireplace, or lounge on a private deck.
- Garden
- Conference center
- Outdoor pool
- Poolside bar
- Full-service spa
- Spa treatment room(s)
- Spa tub
- Steam room
- Fitness facilities
- Restaurant
- Bar/lounge
- Limo or Town Car service available
- Meeting rooms
- Business center
- Conference space
- Total number of rooms - 210
- Porter/bellhop
- Express check-out
- 24-hour front desk
- Multilingual staff
- Safe-deposit box at front desk
- Number of floors - 3
- ATM/banking
- Gift shops or newsstand
- Dry cleaning/laundry service
- Fireplace in lobby
- Valet parking (surcharge)
- Elevator/lift
- Breakfast available (surcharge)
- Wedding services
- Free Wi-Fi
- Designated smoking areas
- Beach/pool umbrellas
- Tours/ticket assistance
- Computer station
- Pool cabanas (surcharge)
- Pool sun loungers
- Year Built 2004
Family Friendly Amenities
- Outdoor pool
- Free Wi-Fi
- Rollaway/extra beds available
- In-room childcare (surcharge)
Room Amenities
- Flat-panel TV
- Connecting/adjoining rooms available
- iPod docking station
- Complimentary toiletries
- Premium TV channels
- Pay movies
- Premium bedding
- Hypo-allergenic bedding available
- Room service (24 hours)
- Air conditioning
- Phone
- Coffee/tea maker
- Designer toiletries
- Hair dryer
- Bathrobes
- Shower/tub combination
- In-room childcare (surcharge)
- In-room safe (laptop compatible)
- Daily housekeeping
- Iron/ironing board
- Desk
- Rollaway/extra beds available
- Cribs/infant beds available
Where to Eat
Adobe El Restaurante - Offering indoor or patio dining in a casual, rancho-style setting. The menu blends Southern California and rancho cuisine, with an emphasis on seafood, bold flavors, and locally grown ingredients. Open for breakfast, and weekend brunch.
Trinitas Cellars Wine Bar - Serving wine from Trinitas Cellars, along with a selection of local craft beers, All-American cocktails, and rustic American fare.
Mustangs & Burros - A classic Territorial-Ranch style restaurant with a cozy dining room and a spacious patio. Both areas feature fireplaces and often offers live music.
Pool Bar - A seasonal bar offering cocktails and light fare poolside.
Nearby Things to Do
The hotel's fitness room has free weights, strength-training equipment, and a dozen cardiovascular machines, including treadmills, elliptical machines, and stationary bikes. Multiple flat-screen TVs are mounted on walls throughout the fitness center.
Guided hikes and yoga are available with advance notice (surcharges apply). A sundeck houses a 60-by-25-foot pool, a large spa tub, sunbeds, and cabanas (surcharges apply).
The hotel is 4 miles from La Jolla Cove, popular with scuba divers and snorkelers. Torrey Pines Golf Course, 1.5 miles away, offers two 18-hole courses, a golf shop, driving range, and pro instruction.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
- Golfing nearby
- Snorkeling nearby
- Surfing/boogie boarding nearby
- Kayaking nearby
- Sailing nearby
- Scuba diving nearby
- Mountain biking nearby
- Scooter/moped rentals nearby
- Hiking/biking trails nearby
- Bicycle rentals nearby
- Segway rental/tour nearby
- Boat tours nearby
Spa Services
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Prenatal massage
- Reflexology
- Sports massage
- Number of treatment rooms 9
- Couples treatment rooms
- Manicures and pedicures
- Body wraps
- Body scrubs
- Aromatherapy treatments
- Ayurvedic treatments
- Massages
- Body treatments
- Facial treatments
To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.
- Accessible path of travel
- Accessible bathroom
- Roll-in shower
- Accessible parking
- In-room accessibility
- Accessibility equipment for the deaf
- Braille or raised signage
Hotel Policies
Minimum check-in age is 18
Check-in time starts at 4 PM
Check-out time is noon
Payment types
Pets allowed, Only dogs are allowed, Maximum number of pets per room 2, Pet maximum weight in lb is 50
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Resort fee: USD 22 per accommodation, per night
- Pool access
- Spa tub access
- Fitness center access
- Business center/computer access
- Internet access (may be limited)
- Newspaper
- Phone calls (may be limited)
- In-room safe
- In-room coffee
- In-room bottled water
- Additional inclusions
- Valet parking fee: USD 25 per day (in/out privileges)
- Pet fee: USD 150 per pet (varies based on length of stay)
- Pet deposit: USD 150 per stay
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.


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Tampa, Florida
Properties in Tampa:
Located on Florida's West Coast, Tampa Bay offers major theme parks and attractions, is close to some of the country's top beaches, golf resorts, destination spas, premier sports teams and facilities, world-class dining, vibrant nightlife and cultural attractions.
One of the largest harbors in the country, Tampa, Florida is the perfect destination for boating enthusiasts and a vacation spent near the ocean. In addition to dozens of pristine golf courses, this tropical destination presents visitors with lots of ways to play in, on and around the water.
- Tampa Convention Center
- Adventure Island
- Busch Gardens
- Fort Desoto Beach
- Sun Dome
- Discovery Cove
- Dinosaur World
- Channelside Entertainment District
- Florida Aquarium
- Nearby golf and tennis
- Nearby Gulf Coast beaches
- MacDill Air Force Base
- Ruth Eckerd Hall
- University of Tampa
- Ybor City Historical District
- Port of Tampa Cruise Terminal
- Lowry Park Zoo
- Big Cat Rescue
- Sarasota Jungle Gardens
- Sunken Gardens
- University of Southern Florida Botanical Gardens
- Boyd Hill Nature Preserve
- Lake Maggiore Environmental Education Center
- Walt Disney World
- SeaWorld Orlando
- Henry B. Plant Museum
- Tampa Theater
- Ford Amphitheater
- Tampa Bay Performing Arts Center
- Florida West Coast Symphony
- Sarasota Opera House
- Sarasota Ballet of Florida
- Dali Museum
Professional Sports:
- Tampa Bay Buccaneers at Raymond James Stadium
- Tampa Bay Lightning at St. Pete Times Forum
- Tampa Bay Devil Rays at Tropicana Field
- Tampa Bay Storm at the St. Pete Times Forum
- New York Yankees at Steinbrenner Field
- Westshore Plaza Shopping Mall
- International Plaza Mall
- Horizon Park
- Dining
- Nightlife
- Gulf beaches
- Golfing
- Snorkeling
- Swimming
- Diving
- Sailing
- Parasailing
- Jet skiing
- Fresh and saltwater fishing
- Kayaking
- Ballooning
- Skydiving
- Fishing
- Boat charters
- Sunset cruises
- Biking
- Tennis
- Canoeing
- Horseback riding
- Shopping
- Art galleries
- Theater
- Symphony
- Opera
Accolades and Testimonials
"The design team for InterContinental Tampa has been recognized with a prestigious Design Excellence Award from the Georgia Chapter of the American Society of Interior Designers. The design firm CMMI... " - More from InterContinental® Tampa


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Taking its design cues from traditional Craftsman furniture, the Archer line of baths reveals beveled edges and curved bases for a clean, sophisticated style. This bath offers a low step-over height while allowing for deep, comfortable soaking. A lumbar arch gently support the natural curves of your body.
Configure and Add Required Items
There are additional items required to install this product.
Height 19"
Length 60"
Width 32"
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