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Deceptive Billing Practices
Posted by
When I signed up for Charter services back in March of this year, I was told by a sales representative that my installation fee would be waived and my bill, INCLUDING, taxes would come to $150 a month. I was fine with that.
It turned out to be an issue with the apartment I was supposed to move into and the rental office let me move into a different apartment. I call Charter and inform them of this before two days before the tech was scheduled to come for the installation.
The process was flawless.
So, I'm enjoying my new Charter services quite fine until I get the bill which is over $400!!! That's a huge jump from $150 that I was told my service would come to.
So I call Charter. Not only do I not receive a bill from Charter until the 28th, when I open the bill it states that I have a past due amount! So I'm at a complete lost wondering how I incur a past due amount on my very FIRST bill from Charter???
My services were installed April 2nd or 3rd... but apparently my billing due date turned out to be the 10th of the month but of course I didn't receive a bill until the 28th of the month, so how was I supposed to know?
Anyway, that's neither here nor there.
I promptly call Charter only to be told that they bill a month in advance and that my I'm late on the payment. Let's keep in mind I haven't even had the service for a full month yet.
So I asked the woman, why wasn't I told upfront that I would be billed a month in advance? Also, my bill is supposed to be $150, so billing a month in advance shouldn't make the bill come to be over $400. Well, apparently I was charged $49.95 twice for tech having to come out and install new service; one charge for internet and cable and another charge for phone service.
OK. Now I am upset because I was told the installation would be free. And no, people, I don't have that in writing because it was done over the phone and a verbal agreement had been made which is just as valid as a written agreement - granted harder to prove but in a court of law still can be proven since all their calls are recorded.
But anyway.... so I argue with the Charter representative After some quick calculations, there's nearly $60 in charges that is unaccounted for. And no, that $60 is not from the taxes.
Anyway, regardless of my bill being over $400.... a $100 credit was supposed to have been applied to my account from a deposit I had made. So technically that should drop down the amount owed to being around $300.
I eventually ended getting a representative who actually knew what she was doing and she goes in and fixes everything for me. My second bill is like $80 something after all the credits and what not the very nice lady added for me.
Third bill.... right back at $400.....
So I call to cancel my service because I refuse to pay $400 for service. So I get another representative who offers my credits and promises to give me a $24 month guarantee under a contract, stating that Charter can't and won't change my bill under the contract no matter what.
He says pay $400... the next bill will be lower... and then it will level off. Mmmhmm... like I really have $400 to throw away.
Anyway, I decide to remove services to see if that would lower my bill. I was told I could sign up for free 30 day trial to their Epix movie channel and cancel anytime if I was not satisfied. OK. Fine. I tried it. Found that they showed mostly really old movies. After about two weeks, I cancelled only to be told that my "free" trial would be pro-rated on my next bill.
Apparently, this is seems like a common practice for Charter as I have spoken with many other Charter customers who have complaints about the bill. An acquaintance of mine that I ran into said she canceled Charter service because she too was sent a bill for $400 and all she had was internet service. My co-workers who have Charter all have similar stories.
Apparently, for people on bundled packages, it seems like many of them never get a bill for lower than $200.
I will admit all Charter services work great and they're really good at getting technical issues resolved quickly but their billing practices leave something to be desired.
In my opinion, if Charter wasn't screwing me over with the bill, I would have nothing but a glorified review of the company. The only reason I went with Charter in the first place is because I had cable at my old address from a different company called Bright House and I never, NEVER, had any problems with them. The bill with Bright House fluctuated at times but never that dramatically where I felt I needed to call customer service to get an understanding of how and why it happened.
Unfortunately, where I moved to, Bright House doesn't service the area. Charter does and its been a complete nightmare with the billing. I'm on a budget and by Charter not honoring what they said my bill would be really puts a strain on me financially.
Honestly, I would have been OK with Charter billing me a month in advance if they had been upfront about that from the beginning so I could have prepared to pay the bill. But I will definitely be cancelling my service, leaving my only other option for service being AT&T. And heaven knows I hate DSL but I really can't afford Charter service.
This is just a warning for anyone considering Charter Cable. Be prepared for your first bill to ridiculously higher than whatever you may have been be quoted and expect no help or sympathy from the billing representatives.
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Umatter2Charter on 08/01/2011:
Hello noodlepower,
My name is Joseph Wahl, and I am a Communications Specialist with Charter. I'm very sorry to hear about the issues that you are having with the bill. I would be happy to look into this with you and make certain that all of your concerns are addressed. Please e-mail us at firstname.lastname@example.com with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put "CharterJoseph : My3Cents noodlepower" in the subject line, so I can watch for the e-mail.
For additional information on the Charter Social Media team, please check us out at http://www.charter.com/Umatter2Charter
We look forward to helping you resolve your concerns.
Joseph Wahl
Communications Specialist - Charter
Carmen on 03/08/2014:
Everything you have stated above is EXACTLY what we are going through at this moment . Charter is ripping us off and their customer service has no idea how to handle or fix the problems. They only know what they see on their computer screens and go with that.
We left Dish because they were screwing us on the bill only to end up in even a worse situation.
Charter is going to go down in flames if they don't stop cheating the customers!!!!!
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Relief at last.
Posted by
MISSOURI -- Charter's service, I must say was nearly perfect as far as good cable signals, few service outages, and price, that is until about three months ago when everything began to fall apart. First our cable was turned off a week before it was supposed to be and then after it was turned on at the new place the signal in one room was terrible.
I exchanged cable boxes, bought a new HD television and exchanged boxes again and called customer service more times than anyone should ever need to. Finally, a repairman came out to check the box and signal. He unhooked all of my equipment not just the cable box or TV and said that my personal DVR was causing the problem. Not true! Not only did he take a rude stance but he complained the whole time that he was in my bedroom, where the television was located, that his back hurt and he was going to get in trouble yet again for missing work to go to the chiropractor. First of all, how does that concern me or my cable signal? He asked to sit down and because I was, at this point, simply wanting to get him out of my home as fast as possible I said yes, so he could write up what he did and click through the channels to check the signal. After this he left and was supposed to check the line at the pole in front of my home. I watched him and he did walk out to the pole and look up but that was the extent of his attempt to be certain there wasn't a problem with that connection.
We had another problem with our signal and we called to report a problem and even though we did not schedule a repairman to come, because of the fear of the last guy returning, Charter sent the same man out again, unscheduled. I told him we did not schedule an appointment and told him to go goof off for whatever time he was supposed to be at my home, mostly because I wanted him to just go away and because he wasn't coming into my home again under any circumstances. Another occupant in the home reported this unprofessional behavior to Charter to which they apologized that we were unhappy...that really, didn't, make me feel any better.
Then we began having trouble with all of our cable boxes and took them in to the local office to switch them out, they did this without problem but we had one that couldn't be activated, this was when the real trouble began. About two weeks after this activation problem and repairman visit, it was a different man this time and he was very professional, we had a problem with Video On Demand. I rented a movie that didn't remain available in MY RENTALS for at least 24 hours. I tried to call it up in MY RENTALS and it was gone. No one, no one no matter how many times I asked could tell my why it disappeared but they wanted to send yet another repairman. This time I requested someone with lots of experience come out, they said they sent a supervisor. He came out couldn't really do much, because he too was baffled as to why the movie disappeared.
Next...our telephone stopped working. It dropped calls, so I called and they wanted to send another repairman out. OK, so this time they said they would send a supervisor out again. I told them I just had two different guys out in three weeks time but they were certain the problem must be in my house, or with my equipment. OK, so I scheduled the visit. On the Friday night before the week he was supposed to come...
my Internet stopped working. UGH! I called technical support because I've had to have the IP address reset a couple of times and that fixed the problem right away. I understand that all services can have outages...but this was getting ridiculous.
So, the tech representative wanted me to reset all my network settings on a brand new computer that was working fine only moments early, and no changes had been made to any setups, so I said no. She was rude to me and said she had been doing her job a long time and I informed her that I am tech savy so I know how to troubleshoot my own equipment! So, I ended up telling her that when the repairman came, he would check everything from inside to the pole!
He showed up and was very thorough. He checked the modem/router, the line to the computer, the signal strength of everything, the lines coming into the home, the line to the pole where he changed out a rusty connector, the box on the house that holds the split cables to our many rooms and even AT&T's phone box and phone lines for noise. He could find absolutely nothing wrong. So...
After he left everything worked fine for a few hours and then out went the Internet. I called and demanded a credit.
I called to ask about disconnecting all services and they promised me things that did make a difference and would have made it worth my while to put up with the problems until they could figure out what was causing them and fix them, but....
the girl who helped me and promised me things wasn't well trained enough to get the promotional codes into the system. She tried so hard and she was more upset and frustrated than I was by the end of the call. If she ever reads this, I still plan to name a heroine in a future novel after you!!!!!!!!!
She came back to me after trying to get a supervisor's help and said she didn't have any help and she was so sorry she couldn't do what she promised and asked if I simply wanted to disconnect everything...poor girl I think she may have quit her job! I said I understood how it was to be thrown into the fire and left to figure things out on my own and told her to note what we talked about and I could call and see if another agent could help me.
I did this and the man I spoke to next was the rudest person ever, he said he couldn't find any such notes, couldn't promise me anything close to what she did and basically didn't give me what he promised anyway. He promised to upgrade my Internet to the fastest speed free for a year...well I checked this and it never happened in fact my service went out two more times after our discussion.
I finally called back to see how long it would take to disconnect services and was granted by a supervisor to have the penalty dropped for breaking our contract because we had suffered so many problems.
We shall see if this turns out to be true.
My services are being disconnected and still while I was trying to schedule the disconnect they tried to get me to stay with promises I know from experience won't be kept.
It is sad because prior to the last month or so, our service wasn't that bad. The phone always worked, the cable was a little problematic but not too bad and the Internet was the best thing ever...it is too bad that their customer service department and tech department couldn't find the problem or do something to make up for all the problems.
But...relief at last. I switched to AT&T and DirecTV. I've heard bad things about DirecTV and the contract makes me nervous but if it doesn't...plan C will be put into place which includes Netflix, HuluPlus, CinemaNow, Amazon.com, or whatever rentals and purchasing means necessary to view the movies and shows I want.
I hope that the satellite and cable companies realize that the technical revolution is approaching when consumers will be bombarded with choices that no longer make their services necessary! I will be on the front lines signing up for better services and better pricing!
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Alain on 01/16/2011:
You have some very good information here and you did a very detailed and objective review. Thanks!
Bundled-Victim on 01/17/2011:
I called on Friday 1/14 to have AT&T services connected...this included DSL, Phone and DirecTV. On Monday I realized I had forgotten to include the protection plan for the DirecTV and have a wiring thing taken off the AT&T phone bill portion...
When I called I found out the original install date had changed from what we had agreed to on Friday from 1/20 to 1/21...normally a one day difference wouldn't be a problem but I have web based college courses that begin on Thursday.
So, I tried to get the activation expedited...this was my second mistake, the first being calling AT&T in the first place.
I spent over two hours on the phone, spoke to 8 or 9 different agents, one of which was a manager and in the end cancelled my order for everything!
Now, maybe I am just so burned by Charter that I didn't give AT&T a chance...
OK, I decided after looking over my notes on all the conversation that no, I am not over reacting especially since two of the agents refused to give me their ID which is required by law!, then one of them transferred me to the disconnect department by accident, my calls were dropped three times and on one very SPECIAL occasion the agent transferred my call to a company not associated with AT&T at all!!!!!!!!!
Keller and Keller associates was very understanding when they received my misdirected calls twice! I wonder if they are a law firm, maybe I really did want to speak to them!
The short of it is...Charter Communications and AT&T have now left me without cable/television, Internet service and telephone as of 1/20/2011.
I will have to drop my online courses, do without television as we can't get any local channels in my area and not be able to call 911 in the case of emergency because we won't have phone service other than a cell phone which has always been and will always be problematic in their own right when 911 service is involved.
Thank you for nothing Charter Communications and AT&T.
I am not sure I have the strength or will power to try DirecTV or Dish Network on their own after the other two giants let me down.
If anyone has information on alternative services in the Cape Girardeau Missouri area I would love a phone number to call for help!!!
MRM on 01/17/2011:
"Bundled-Victim" there is still hope for you if you want to continue online courses. I would suggest to try Virgin Mobile's Broadband2Go. It is prepaid, no contracts involved. It'll costs you $40/month unlimited internet access.
MRM on 01/17/2011:
What are you waiting for?!?! Get your Virgin Mobile Broadband today at Best Buy or Radio Shack and continue on with your education! HOORAH!
Bundled-Victim on 01/18/2011:
Unfortunately, I don't do business with Best Buy or Radio Shack. I haven't for many years and I will never go back to either. Pretty much once I'm burned, I'm burned and I don't ever go back. I did at one time give Radio Shack another chance to provide acurate and efficient customer service but they failed. Best Buy put me into almost the same situation that Charter has left me in after misinforming me about a DSL/AT&T package that include rebates for a DSL modem/router. I wanted to go back to AT&T DSL because they made things right after Best Buy refused, so I assumed their service was still quality service with good customer service, but AT&T has changed in my opinion.
So, I am still without DSL, telephone and television beginning Thursday of this week. I'm just not sure what I am going to do.
MRM on 01/18/2011:
All you have to do is just go in the store and pick up the Virgin Mobile Broadband2Go. You don't need to ask for help at Best Buy or Radio Shack.
MRM on 01/18/2011:
Then after you have gotten the item, you'll need to activate Broadband2Go, add the $40 minute card, and you're on your way to continue your online education.
MRM on 01/18/2011:
Keep hope alive!
MRM on 01/18/2011:
Target also sells Virgin Mobile Broadband2Go. Get yours today and continue on with your online education!
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Charter Cable Dream or Nightmare?
Posted by
HOMEWOOD, ALABAMA -- About 3 weeks ago, I called Charter and set up an appointment with them to get their phone, cable, and internet bundle installed in our home. They were to come between 10am and 12pm Monday morning.
By 1pm, there is not one. At 1pm Monday morning, (on my cell), I get an automated message telling me that the technician is running late (really? thanks for helping me figure that one out!) and will be at my house between 2p and 4p. Okay, my husband is off, we can wait. 3pm rolls around, no tech and another automated message.
I go to work and when I get back, I find out that the tech never came but they scheduled us an appointment between 8am and 10am Tuesday. Okay, no problem, I am off. 11am-no tech but an automated message saying the tech is running late. This happens all day until the tech shows up around 5pm.
At least the tech is here. But he doesn't have all of the proper equipment with him due to the setup of the house. We schedule another day and finally on that day by 6pm the cable and internet are installed but someone different has to install the phone.
We schedule an appointment for the phone to be installed. Same saga but it gets done. The tech leaves and we need to use the phone. It doesn't work. We call the number the tech gave us and he promises to come back out. He never does.
We call Charter and set up yet another appointment. The tech misses this appointment. I call Charter again and by this time, I have lost my patience. However, the lady on the other end puts up with my rant and sympathizes with me. Over my cell phone, she directs me as to what to do to get a dial tone. We find out that the tech had plugged something into the wrong port on our modem. At least we have a phone...
Only, it only works in the downstairs jack. Good thing it is a portable phone. Well, the very nice and very helpful lady on the phone sets up another appointment with a different technician to get the upstairs phone jack working.
This time, only one automated message saying that the tech is running late. He comes over around 1pm and leaves at 3pm with no results. It is too complicated, he will have to get his supervisor and a lead tech to come over. He tells me he put in the work order and his supervisor will call Monday (This is now two weeks after the cable and internet has been installed)to tell me what time he will be over. Perfect, my husband is off Monday.
No one shows up Monday. Tuesday, I call the number on the work order believing it is the tech's number. I explain the situation and find out the number is the supervisor's number. The supervisor tells me, he remembers being told about this(I guess he thought Tuesday was Monday?-it happens right?) and he will be over with his lead tech as soon as they are finished with the job they were on.
The techs show up after 5pm and leave around 7pm. The jack does not get fixed. The solution: "You have to buy a satellite phone".
Through this entire ordeal, the techs that we dealt with were very nice but the one person who made the whole ordeal better was the lady we spoke with on the phone who went above and beyond to assist us.
In the end, we do have phone, internet, and cable. It only took nearly 3 weeks to get the Charter bundle.
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momsey on 04/15/2011:
Ugh. That's terrible. Good review.
Anonymous on 04/15/2011:
That sounds like a big hassle Party Hero. You did a good job on this review. Thanks for sharing!
Umatter2Charter on 04/21/2011:
Hello partyhero,
My name is Seph Wahl, and I am a Communications Specialist with Charter. I'm very sorry to hear about the issues that you experienced during the installation of your Charter services. I would be happy to look into this with you and make certain that all of your concerns are addressed. Please e-mail us at email@example.com with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put "CharterSeph: My3Cents" in the subject line, so I can watch for the e-mail.
For additional information on the Charter Social Media team, please check us out at http://www.charter.com/Umatter2Charter
We look forward to helping you resolve your concerns.
Seph Wahl
Communications Specialist - Charter
cat lady on 06/06/2011:
Hi I had gotten a letter from Charter that sounded great, but after reading the reviews, even some of the positive ones are negative, I've decided to spare myself the drama. I work from home and rely heavily on my ability to use my computer, phone, e-mail and fax in a consistent and reliable manor. The problems listed are too many and impossible for me to deal with. Thank you for your service. You have saved me from a lot of grief and pain. catlady
Ak on 05/06/2013:
Hi there
My husband is a technician for charter and telling the truth the way they do the scheduling for techs and how other techs are with each other is why everything gets screwed up my husbands route literally gets changed every hour and they initially give him equipment for his route when he starts for the day so when they flip flop his route he never has right equipment or enough equipment charter really needs to get their act together with how many techs there are and how many jobs they can handle in a timely manner
Stefanie on 10/15/2014:
Worst customer service and reception ever!!! Outages for no good reason.......no shows while waiting for hours and missing work most of the day because of missed tech appointments... yet...still in operation.
Amazing business plan.
Teach me how you guys do it and I will follow suit.
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No Customer Service
Posted by
GEORGIA -- Last year, Charter came out with a digital box system for their system. I went down to the office and inquired about why we could not get certain channels. We were told that we were to RENT boxes to get a signal and that their techs had to come to my home and install these boxes. We had to make an appointment, we did.
Two contractors showed up smelling of alcohol, one heavier than the other. They put a large box on, the side of the house. Requested that this box not be installed. It was to prevent rain from making contact with the Cable. They grounded their system to the an insulated power company box. Ask what was wrong with the ground rod that was installed by them in 1981 that was 8 feet long? The installer said that was not an acceptable ground. He strung wires all over the side of the house. We have experience at wiring houses since I am an electrician. These gentlemen did some sloppy work that would not be acceptable in our profession. They left and come to find out we were not getting an HD signal of 1080, just a 480 DPI signal and one of the boxes did not even work at all. Still did not get all the channels that they advertised. Called Charter service department. I was told it would be at least 2 days before they could get back to me to make adjustments to the system.
We waited and in the mean time a fellow electrician went about removing the big box from the side of the house and reinstalling the ground wire to the ground rod. We ran the wire inside the house and made all connections inside the house and took pictures of the shoddy work that was done before by the techs. On Sunday one tech came by and found the problem and reset the box and found 'filters' on the pole at the street. he stated that the install techs should have found this problem and had corrected it at that time. Showed him the pictures of the shoddy work that the install techs did and how it was corrected by my electrician friend who installs computers and low voltage service. Told us that we had done a very professional job. Told this tech who works for Charter about the techs who came out to install the system and their 'condition'. he called his supervisor. We wound up taking one box back and told the office about this. They reduced our rate and thought it was a good thing and that would be our rate from now on.
We are retired well today a letter arrives saying that or rate was going up by $5. Went back into the sales office and ask why. It was not going up by $5 but by almost $20 per month. Was told that we had 125 channels, on demand movies, and music channels. If we want music we turn on the stereo. Do not have time to watch movies and do not watch the shopping networks or the Spanish channels. Wish we could get only the channels that we want and forget about the rest of them.
Charter wants us to bundle, no way and will not come off their price at all. So now we are looking for another service. Look forward taking their boxes back into the office and doing away with Charter.
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nikalseyn on 02/24/2014:
Keep the Charter internet if you have it. Cancel the cable television and go to streaming. We did last year after Charter informed us we needed a digital box at $5 per tv set plus a large increase in monthly fee. We bought a Roku box for $50 and use it to stream movies, tv shows, etc. from the internet to either my computer monitor or direct to the telly. Roku is simple to set up and you will neet a $50 or less router to transmit the WiFi if you do not have one. My wife is a movie nut and is thrilled at all the movies and tv shows she can watch now. And, we are not paying for all those stupid channels we never watched. Subscribe to Netflix streaming for $7.99 per month and Acorn for $30 per year and you will never miss Charter cable tv. The dirty secret nowadays is that you do not need to pay for cable tv. Streaming is the only way to go. Much cheaper, also. Ask around or do a search of the internet for how to stream, etc. Buy the Roku at Amazon and start off with the basic, $50 one. Good luck.
muskit85221 on 03/01/2014:
We got smarter and ditched Charter. Took the 2 boxes back to Charter. 'Why are you canceling our great service' asked the young lady. How much time do you have today? First price, then lack of customer service, will not work with customers.
'We can lower your rate and give you more channels if you stay with us' Too late tried to talk to you about lowering our costs. already have another service. Who do you have and how much do they charge? Too late to be asking those questions now. The only thing that Charter needs to know is that we have dropped your service and probably will not be back. Was with Charter for over 30 years. Had with not problem, until they started charging for boxes
If Charter has all that much money to buy Time Warner then they should have thought about their current customers and lowered rates to keep their customers.
There were about 15 customers with boxes turning them in and all were switching to another service for the same reasons that we were.
muskit85221 on 03/14/2014:
Charter came to our home today to offer us a 'New Deal" For only $84.95 a month you can have Charter cable in your home. Ask him to come to the back yard. There was a Direct TV dish on the roof out of sight. Told him that we were with Charter for over 33years. They have priced themselves out of the market and now pay far less with Direct TV. At that time Direct TV was installing a dish at my next door neighbors house. Told him to go next door and my neighbor will give you the boxes from his place. More are leaving Charter due to poor service and no customer service.
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FORT WORTH, TEXAS -- Charter is the only available cable option at my address. They are ridiculously priced as I am a single student that has basic cable with only hd/DVR added and basic internet and pay well over $100 per month. The installation took 3 hours and it has been trouble for the past 7 months. internet is constantly out and when I called repeatedly after they tried to tell me it was the router of mine, they finally on the 4th service call in 2 days sent someone after I agreed to purchase yet another service from them by renting their own router because I was so sick of having them tell me that their poor service was my fault. So, the service call shows up literally 2 hours late after I waited at home for an entire 3 hour window only to have him call 15 minutes before the deadline and announce he was running late. so 5 hours of waiting later, He showed up and told me that he waS out of cable boxes and the modem that I was purchasing and he instructed me to call back and reschedule the appointment and inform them of his dilemma. I waited 5 hours and he didn't have either of the things that Charter promised.
I still have yet to receive a new cable box because my repeatedly blacks out for a few seconds. By repeatedly, I mean like about 4 times in a one hour show. It also rarely makes it all the way through a recorded show so I miss many of the recorded shows that I am paying them to record.
Charter is CONSTANTLY "working" on the lines which leaves the internet and cable down from midnight until 6am. They are completely unapologetic and almost seem to treat me as if they know that they are the only cable option at my address. I would pay any other company much more money if only I could get away from this cable company. I have literally cried on the phone with them multiple times. It is so frustrating to constantly have problems when I have no one to help me deal with such rude customer service. I would advise that if you have any other option that you avoid them at all cost. I hope this warning helps someone else avoid the discouragement that they have been to me.
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Alain on 03/21/2012:
You're certainly not alone. Charter has been the source of a lot of frustration judging from the reviews here and at other sites. You might take a moment to file complaints at https://www.oag.state.tx.us/consumer/complain.shtml http://www.fcc.gov/complaints and http://www.ftc.gov/bcp/index.shtml and then send an e-mail to email@example.com If nothing else, it will add to the number of official complaints about Charter and possibly, at some point in the future, someone may at least encourage them to serve their customers better.
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Poor Quality and Service
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BOONE, NORTH CAROLINA -- Charter installed a "temporary" line that ran from my backyard that lies on the ground, across my neighbor's driveway, and eventually to a pole. The line is not of high quality and I'm told that they cannot install the permanent one until the "subcontractors" have the time to do it and that it was beyond their control. It was originally installed in November 2010 and they said it would not be done until probably late Spring of 2011. In the mean time my LCD TV gets horrible resolution and the internet keeps bumping me off. I've had three workers come over and tell me three different things, and when they leave, I still have the same problem. I keep calling the office and they keep telling me that the person coming over will bury the line and replace it. The workers that come say that it is not their responsibility, but that of subcontractors who set their own time. The last worker said that the cable box was outdated and that I should go in and replace it since he did not have one in the truck. He said it might help a little in the mean time. Why did they put one of the old ones in the first place? Each guy criticizes the previous guy, but they do not solve the problem either. I asked the last guy if all this was going to go on record, and he said there was not enough room in his "device" to enter everything.
The second guy also criticized the first for installing too many splitters. Well, when he left, the problem was the same. I am cancelling the service ASAP and would not recommend them to anyone. In this company, the left hand does not know what the right hand is doing. Also, after all this, I get another call from someone who has no clue what's going on trying to sell me upgrades to more Charter services.
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Anonymous on 02/10/2011:
Signs of poor customer service is putting down or degrading the previous tech, instead of just being confident enough to have your own actions let them speak for themselves. Badmouthing others to make yourself look good, only makes you look worse. I'd move on from them ASAP. You've given them ample time to resolve the situation.
Umatter2Charter on 02/12/2011:
Hello goodhike,
My name is Seph Wahl, and I am a Communications Specialist with Charter. I'm very sorry to hear about the issues that you are having with the video service and the drop that leads to the house. I would be happy to look into this with you and make certain that all of your concerns are addressed. Please e-mail us at email@example.com with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put "CharterSeph: My3Cents" in the subject line, so I can watch for the e-mail.
We look forward to helping you resolve your concerns.
Seph Wahl
Communications Specialist - Charter
allycat on 04/29/2011:
Could not agree more. Charter SUCKS!!!
partyhero on 04/29/2011:
Ha, Charter called me the other day trying to sell more services after not getting the first services installed on time or correctly. I said "you can't get the services I have right, no thanks." And I hung up.
Amanda on 05/06/2013:
Hi I'm a charter technician and everyone of us has been trained to install differently but yes he should t had put so many splitters in all we are supposed to do is submit a drop bury request we have no control when the time is set for them to do it and as far as equipment ill be honest charter reuses equipment that has been turned in I don't agree with it I just install what they give me Sorry you had such a bad experience with us
bmdmjm on 08/31/2014:
Next time you have a problem try emailing firstname.lastname@example.com he is the Technical ops manager over the hickory and Boone area.
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A Joke Of A Company
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RENO, NEVADA -- Please Read This Before Subscribing!
Sit down, read this, we are a retired couple, and she is on oxygen all day, for breathing, we need steady phone service for calling her Doctor, and for an Ambulance, if needed.
1. I joined Charter Cable, as a customer in March of this year, 2008. 1st day, the installation guy knocked on a shack hooked to the side of my house, when no one answered, he left, I had to wait 2 more weeks for my installation.
(Hot water heater add on, to the home, the home is very old, and you can tell it isn't part of the house itself, but Oh Well)
2. my charter phone kept disconnecting, and about 3 times a day, it wouldn't give me a dial tone for 1 to 2 hours. I called in when I started up again, and was told for the first month, that they was working in the area. well, after 6 weeks like this, , they finally send a repair guy, he check the signal, said it was very strong signal, and leaves. the phone keeps disconnecting, and not working, about 4 to 8 hours a day, I didn't get a dial tone, but they still want full amount stated on bill to pay? well, they send a second repair man, he too, said we had a strong signal, and leaves. (why don't they ever dig deeper,and find the problem, we cannot go without a phone, when she has an oxygen machine to breathe, medical necessity) WELL, finally, the third repairman shows up, after 7 weeks of DAILY phone in complaints, and he hooks a laptop computer to the line, the problem was the out going signal, we HAVE THE PHONE SERVICE AND CABLE TV, and internet running through Co-Ax cable, instead of fiber optic. it was too much for the line, without "amplifiers" in the line. it was still a medical emergency problem, they was leaving a disabled person without a phone line for 7 or 8 weeks already. well, they had to shut off a whole city block to work on it. it took 1 more week to work all the bugs out, but we finally got full service after about 2 months of complaints.
THEN!! (worst yet, please read)
3. in may, we call in our payment, and then 12 hours later, our cable/phone/internet isn't working. we call in, they say "I'm sorry, they didn't post payment to your account" and He said he will post it now, and turn it all on, then we look at the bank records, they debited our account two times that same day! THEY STOLE $160 FROM OUR ACCOUNT without getting our OK to bill us twice in same day. they broke federal banking law, and dabited our account without our permission.
WELL,after talking to their billing Dept. they tell us, it will be returned in 8 to 10 days. (this was may, today is July 2nd, no returned money yet) I just called them for the 10th time about this, I got all my notes right here, now I am told I will have it by July 11th, that I was misinformed, it takes up to 6 weeks to get my return.
THIS don't add up, they billed my credit card. they STOLE 25% of my income for the month by "mistake". the fact it takes 6 weeks to "refund" it is asinine. I used to own a restaurant, if I accidentally over debited a credit card, I can issue a refund right then, why does Charter Cable take 6 weeks? and if it was a credit card charge, why send me a check to refund, not reverse the charge? who is responsible for the interest accrued? at 17.9% yearly, it is close to $8 for 2 months with $160 they stole anyway. is it too much to ask for them to pay the extra costs accrued due to their mistake?
WELL, in my 10 years of AT&T phone, I never called them with problems as many times as I called CHARTER in this 4 months. if I can save 1 person from the headaches I went through, by stopping them from going Charter Cable, I will sleep better knowing I helped 1 person at least. If the other service available wasn't worse in service, I would leave. but there is only 1 other option for me, and Dish TV don't always work in snow storms, and I need cable TV when I get snowed in more than any other day. BUT I did turn my phone, and internet over to AT&T, for 10 years, I called them with service complaints about 5 times, I called CHARTER that many times, in 1 week. and it took 8 weeks like that to get it fixed. NOW, I am pressing federal charges on CHARTER tomorrow, for back draft theft. hope they can explain to a judge why they took 25% of my disability check for the month, and didn't return it for 2 months.
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Customer Service
Posted by
SPRING TEXAS -- DO NOT LET THEM IN YOUR HOME. Pay the extra money and get a better service. The man was not professional and showed up with music blaring. The Charter sign was falling off the truck and no company shirt. Came in, was not even polite. Walked around like he lived here. Turned on my TV then turned to me and asked why I bought this TV and said it wasn't a good one. Not even a brand name. Then asked why it was so loud and proceeded to hand me the remote and said I should turn it down. Then moved the TV, took the ornament beside it and dropped in the garbage basket. I was so upset as it was a gift from my family. Didn't even apologize or permission to move it. I was sitting right there.
Next, he asked me why my dog smelled. This type of disrespect went on a few more minutes. I finally left, and went to the local Charter office to complain. Absolute disrespect...bad service... on top of that the TV was not working quite right and we had to have another guy come out. Come to find that he put in the wrong wires.
So, do yourself a favor...don't go out for that weekend dinner and pay for a better cable service.
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Some Things to Know About Charter in Hickory
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HICKORY, NORTH CAROLINA -- When using the phone to call Charter their is a some what easier way to go. When calling into Charter the automated service will ask you a question and when you answer, just say Tech support. you may have to say it 2 or 3 times to different questions but it seems to get through a little faster. I understand that a lot of things can't get fixed over the phone with a tech like billing or them telling you to unplug the receiver and restarting it and after being on the phone with them for 30 minutes and it still doesn't work. If your receiver as a SO900 showing on the screen that means that the receiver is dead and will need to be replaced. this might save you some time. If you live in Hickory or Boone NC and are still having trouble getting a billing or other issue resolved. Leno B Smith is the Technical ops manager for these areas and his email is email@example.com he doesn't like receiving email complaints but will get it straightened out so he doesn't have to hear from anyone again. you may have to email 2 time but it will be taken car of.
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They Lie About Their Plans; Your Bill Will Be Higher!
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RANCHO CUCAMONGA, CALIFORNIA -- Don't believe this company! Whatever program they sign you up for, the cost will ALWAYS be higher! This has happened every time I listen to their FALSE pitch about changing tiers and plans. They always say the bill will be less and I'll get more. NEVER HAPPENS!
They said my bill would go down $20 a month. Instead, my bill the following month was almost $300, and the rest of the bills until last month were the same as before! Then today I notice the monthly bill was up another $20, now almost $200 a month for 2 TV's! I called and they insist I ordered a new package last month. I DIDN'T and they won't refund the money! I spoke with 4 supervisors. The service is AWFUL. It was out 3 times last month.
The sales and billing people are LIARS and you will find your bill climbing every few months so that it will never be predictable and will always be higher. DON'T GO WITH CHARTER! No wonder they are rated the 6th most hated company in America!!
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Despite failing to set a time on Wednesday, Felipe Massa insists there is no cause for panic at Williams.
The Brazilian's outing at the Sakhir circuit got off to a stuttering start on Day One as he managed just five laps due to a fuel system problem.
But despite spending his day with his Mercedes-powered FW36 stuck in the garage, Massa believes his team can bounce back.
Asked if Williams understood the problem, he said: "I think so, but not 100 per cent.
"Every time that we had this problem we needed to dismount the car, mount again. Every time you dismount and mount you lose three hours. Then we had the problem again. We had to pass through so many things and I hope tomorrow will be okay.
"I don't think it should be a big problem to be honest. We saw that most of the Mercedes teams could run.
"We ran in Jerez so it's something that I'm not so worried [about] because we run already. It's not the first time that we put the car on the track and we could not drive.
"We did many laps [in Jerez] and I think it's important to understand quickly the problem that we had."
And, like many who have experienced problems in pre-season testing, the 32-year-old says this is the right time for Williams to learn more about their car.
"The car is new, sometimes things happen and you don't understand why, but I think it's important to pass through this problem and understand everything about the car.
"We know that when we arrive in Australia maybe the reliability is more important than anything so I think it's important to pass through all the issues. Maybe what we had was not nice because we lost one day but it's important to understand."
He added: "To be honest there's still some understanding for us. The mileage is very important for the so few days we have for testing. You have so many things that we need to understand and learn about the fuel saving, how to drive the car in the race.
"You need to understand about the tyres, that are a little harder [in compound] than last year. You need to understand if it's too hard or not. The way of driving the car is something that is coming naturally. But mileage is important - it is important for all of us.
"Not just for the drivers but for the team as well to get to the first race and be prepared, be ready. Maybe most of the teams they are not 100% ready now. Maybe the team that made more mileage was Mercedes, so maybe they are a little bit in front. But maybe they are still not 100% ready yet.
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1. JOHN GAULE was born about 1841, probably in Waterford, Ireland. He married ELLEN McGRATH sometime in the 1860s. He died in Waterford in 1886. They had children:
i. ANASTASIA J. GAULE, b. 1865 in Waterford, Ireland. Emigrated to Massachusetts in 1887. Married in 1892 in Cambridge, Mass. to WALTER J. MURPHY of Kilkenny, Ireland. Anastasia died in 1934 in Somerville, Mass. You can read about their seven children on the Murphy page. Anastasia was my great-grandmother.
ii. Katie Gaule, b. about 1865 in Ireland. Married Thomas Fleming. Lived in Cambridge, MA. Died 1898 of tuberculosis.
iii. Anne Gaule, b. about 1865 in Waterford, Ireland. Emigrated to Massachusetts in the 1880s and married Charles Black of Cambridge, Mass. in 1892. (MVR 1841-1910).
iv. John Gaule, b. 1869 in Waterford, Ireland. Emigrated to Boston in 1893. Worked as a bricklayer. He married a woman named Mary and had sons named Theodore and John Jr.
v. Ellen Gaule, b. 1875 in Waterford, Ireland. Emigrated to Massachusetts in 1890. About 1903, after a failed first marriage, Ellen married widower William J. Kilday of Boston, who was fifteen years her senior and had four children from his first marriage. (Those 4 children were William, Charles, Bertha, and Vincent Kilday. Their mother's name was Kate.) Ellen's children, probably born in Boston, were:
a. Bernard Kilday, b. 1904 in Massachusetts (probably Boston); d. 1981 in Virginia. Buried Arlington National Cemetery. After his mother died, he was taken in by his aunt Anastasia Murphy in Cambridge. Joined US Marine Corps.
b. Ellen Kilday, b. 1909, Cambridge, MA.
v. Martin Gaule, b. 1877 in Ireland (probably Waterford). Emigrated to Massachusetts in 1890. He lived with his married sister Anastasia Murphy and her family in the censuses for at least twenty years. He worked at a meatpacking plant, probably at Squire's Meat with Anastasia's husband Walter.
- US Federal Census for 1880, 1900, 1910, 1920, and 1930
- Ireland births and baptisms 1620-1881 on familysearch.org
- Massachusetts vital records
- Ireland Civil Registration Indexes 1845-1958, familysearch.org
- US Dept. of Veterans Affairs, Nationwide Gravesite Locator
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Finding Bigfoot: Everything You Need To Know Book
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- Release Date: August 13, 2013
Already a fan of the wildly successful FINDING BIGFOOT show on Animal Planet? (One of the top-performing shows in the network's history!) Stacked with information for your burning questions, this heavily illustrated work features a compelling narrative with commentary from the stars of the show, photographs and extras from the Animal Planet's archives, and so much more.
Skeptics will be given all the information they need to decide for themselves if they believe, and enthusiasts will revel in this essential Bigfoot book.
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Updated: April 7, 2013 6:03AM
From what I'm told by a source close to Dennis Rodman — who is working with the ex-Bulls star on Donald Trump's "Celebrity Apprentice" — it's obvious that the self-appointed new BFF of North Korean dictator Kim Jong Un is clueless about how foolish he looks.
"Dennis is furious about how the media is out to make him look like an idiot," said the source, who quickly stressed he thinks Rodman's complimentary remarks about Kim were "very, very ill-advised," considering North Korea's record of inhumanity toward its people — a policy this new dictator appears to be continuing, as did his father and grandfather.
"Dennis is all about using basketball to bring our countries [the U.S. and North Korea] together. ... He has this completely childlike notion, based on how well he was treated during his visit. It's really crazy. ... He just should have kept his mouth shut when he got back. But that's not Dennis' way.
"And look what happened. ... That interview with [George] Stephanopoulos on ABC Sunday was a disaster.
"Fortunately, Dennis' team finally realized what a monster this had become and canceled his other appearances."
† A prominent former top U.S. diplomat requested anonymity when talking about all this Tuesday, "because this is such a ridiculous and totally embarrassing incident with which I do not want to be associated — even as a commentator."
After making that perfectly clear, the source went on to say that "the meddling by unsanctioned individuals in highly sensitive international affairs usually do more harm — sometimes a lot more harm — than good.
"It was fine that Rodman went to North Korea, and it was even OK he met Kim Jong Un and attended a couple of basketball games with him.
"But for him to come back to home and proceed to laud one of the world's most repressive dictators as a good friend for life — that was inexcusable."
GIGI GETS STEWART: There's a big Chicago connection to Jon Stewart's film directing debut. Local producer Gigi Pritzker ("Drive," "The Wedding Planner") and her Odd Lot company are producing "Rosewater," an adaptation of the book "Then They Came For Me: A Family's Story of Love, Captivity and Survival." Noted filmmaker Scott Rudin also is producing along with Stewart himself.
The Comedy Central mainstay will take a 12-week hiatus from hosting "The Daily Show" to direct the film, based on his own script.
While Stewart obviously is known for his comedy, this will be a drama. It's about BBC journalist Maziar Bahari's journey to cover the June 2009 Iranian presidential elections — leaving his pregnant fiancée behind for what he thought would be a one-week assignment.
Instead, he spent the next 118 days captive in an Iranian prison, brutally interrogated by a man he knew only by his aroma of rosewater.
In Stewart's absence this summer, "Daily Show" regular John Oliver will be guest host for eight weeks of fresh shows.
REALITY RELIEF: With Adrienne Maloof tweeting about her exit from "The Real Housewives of Beverly Hills" (something my Bravo sources tell me makes them happy!) — plus Camille Grammer's likely departure and Dayna Devon reportedly negotiating to be Taylor Armstrong's replacement — the show is very much in flux after its third season.
I'm hearing Bravo is looking to give the show a new, younger thrust and has some very exciting new twists in the works.
Stay tuned…
† Things may take an interesting new twist on "Keeping Up With the Kardashians" as Brody Jenner — occasionally joined by brother Brandon — becomes a regular on the famous clan's main series. Jenner, who is the son of Bruce Jenner and Linda Thompson and therefore the half-brother of Bruce's kids with Kris Jenner (and the stepbrother of Kim, Khloe and Kourtney Kardashian), of course first hit the world of so-called reality television as a mainstay on "The Hills." His love life and other antics have been celebrity gossip fodder for ages — due to his former romances with Lauren Conrad, Kristin Cavallari and Avril Lavigne.
According to a good Kardashian source, "We expect there to be a lot of drama, but also a lot of very funny moments, with Brody on the scene."
SPORTS SHORT: Part of the new Fox Sports 1 network lineup being launched this August will be a show hosted by none other than veteran sports fan and noted Notre Dame alum Regis Philbin.
Back when Reege departed his daily gig on "Live with Regis & Kelly," the 81-year-old Energizer bunny told this column — along with others — "I am not retiring, just moving on from 'Live.' "
DOWNHILL SLIDE: Hollywood friends of Edward Furlong are increasingly worried about the professional and personal lives of the 35-year-old actor, who was sentenced Tuesday to 180 days in jail for probation violations, according to TMZ. He once seemed to have the promise of making it to major stardom thanks to films like his debut, "Terminator 2," and more importantly "American History X."
While Furlong continued to get work — and has a number of projects in the works — his well-documented struggles with drugs and alcohol, and his self-admitted nearly three-pack-daily cigarette habit have prematurely aged the once-boyish looking actor.
"It's such a shame. Edward looks years older than he is," said a top Hollywood casting agent.
BINGO & BILL: Now that Bill Kurtis has left CBS-2, his 6 p.m. weekday hour is open — meaning he's free to team up with noted rock star Billy Corgan. The broadcasting legend will host the monthly "Celebrity Bingo Night" this coming Monday at Madame Zuzu's, the Highland Park tea shop owned by Corgan.
Along with calling out bingo numbers, Kurtis will perform selections from what he calls, "American Songbook — the Art of the Spoken Lyric."
The longtime TV anchor, known for that famous voice of his, says, "You really receive the message of the lyrics, the words, in a different way when they are spoken — when the melody is stripped down."


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Depending on the woman in your life, finding the right birthday gifts for her can either be a simple or difficult task. Fortunately, there are many options when it comes to buying womens birthday gifts. With departments full of jewelry, scarves, home decor, gift baskets and much more, we make it easy to find timeless keepsakes and fun treats alike. And because our collection is truly exclusive, you'll know you're giving a one-of-a-kind present. Shop unique birthday gifts for her at RedEnvelope and find a huge variety of gorgeous items from exceptional keepsakes to stunning presents, and much more.
The key to getting the right birthday gifts for women is understanding what her likes and preferences are. That way you'll avoid buying less than perfect birthday gifts for her. This is particularly true when buying a present for a wife or a long-term partner. While there are many wife birthday gift ideas, the best birthday presents for her will be the ones that have a personal touch. These gifts show her that you understand her and her wants. Make all her birthday wishes come true with a customized token of your affection. Personalized gifts don't just fall under the category of great wife birthday gift ideas. For a personalized birthday gift for mom look no further than our outstanding assortment of exclusive keepsake boxes, picture frames, personalized bracelets and more. We haven't forgotten about the guys though. RedEnvelope has an outstanding collection of cool and classic men's birthday gifts including beer holsters, leather accessories, cuff links and more.
In addition to getting wife birthday gift ideas, you may also need to buy womens birthday gifts for the other ladies in your life, such as a sister. If dating, it is also important to choose the right birthday gifts for her. When it comes to girlfriends, picking the appropriate birthday presents for her will depend on how long you've been seeing one another and the seriousness of the relationship. Because we never underestimate the power of a beautiful gift of jewelry, you'll find an inspired collection of exclusive jewelry that makes for the perfect birthday gesture for that special girl. We offer a dazzling variety of sparkling gold and silver gems, as well as Mabel Chong jewelry. Or, go for glamor when buying birthday gifts for women and you'll certainly make her heart flutter. If you're married, find romantic birthday gift ideas for your wife among our glittering array of gorgeous jewelry.
Whether you're celebrating her flirty thirties or fabulous forties, we're your ultimate shopping destination if you're shopping for a special milestone. Get 30th birthday ideas for her at RedEnvelope. You'll want to celebrate her special day with one of our striking silver keepsakes or pieces of jewelry. And our gift ideas don't stop there. Check out our 40th birthday gifts for women! Whether she'd like a glamorous gem or something to wear around the home, we have plenty of gifts to suit her style.
For the younger birthday girl we have heirloom-worthy treasures that she's bound to love for many years to come. Find 21st birthday gift ideas for her at RedEnvelope. From ultra-feminine pearls to sophisticated birthstones, our lovely gems are guaranteed favorites. RedEnvelope can even help you learn about birthstones. Like the gorgeous Peridot, for example. Often found in lava and meteorites, this gem is used in August birthstone jewelry. In fact, shopping for something special for the one you love has never been more fun. Whether you're getting a birthday gift for a girlfriend or a wife, at RedEnvelope our exclusive boutique features a huge range of charming must-have presents. And to give your gift a hint of birthday cool, we'll make sure it arrives wrapped in our luxurious signature paper and topped with a chic bow. Talk about the best way to wish her a wonderful day that's simply exquisite! Browse our gift selections now.
* Certain products not eligible for discount (including clearance items), and such designation shall appear on the product detail page. Discount will appear upon checkout and cannot be combined with other offers or discounts. Discount does not apply to gift cards or certificates, same-day delivery, shipping and handling, taxes, third-party hosted products (e.g. wine).


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Excludes bags, wallets, apparel, all regular-priced footwear and final sale items. Not valid on previous purchases. Offer may be modified or discontinued at any time without notice.
Creative Reaction footwear is characterized by originality and imagination, a refreshment of one's mind or body through activity that amuses and stimulates play. Creative Recreation shoes and Creative Recreation boots follow the course of the younger generation that has grown and matured to a professional status. Both Creative Recreation shoes for men and Creative Recreation shoes for women are intended for one with an entrepreneurial spirit that has led them to world travels and global adventures. Plus, check out our selection of Creative Reaction sale shoes to get more of the innovative, comfortable and confident styles you want for less.
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International customers:
We are unable to ship most bags and some brands internationally. These brands include Asics, Brooks, Calvin Klein, Columbia, Dansko, Etienne Aigner, Frye, Hush Puppies, Ivanka Trump, Merrell, Minnetonka, New Balance, Puma, Punkrose, Reef, Skechers, Sebago, Sorel, Timberland, UGG Australia and Vans.
Offer excludes bags, wallets, apparel and all regular-priced merchandise from the following brands: Born, Born Crown, Clarks, Dansko, Dr. Scholl's Collection, Dr. Weil by Orthaheel, Feetures, Hunter, Johnston and Murphy, Keen, Kork-Ease, K-Swiss, Mephisto, Merrell, Minnetonka, Mizuno, Olukai, Orthaheel, Sofft, Softspots, Taos, UGG® Australia and Vintage Shoe Co.
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This is a cutting tool to make holes in cloth or leather. To use, hold the material securely to keep it from moving and place the Screw Punch up right where you want the hole and press the punch handle downward. The bit will turn to make a perfect hole easily. Change bits for three other sizes. Screw Punch contains one 3.0 mm bit with screw in a plastic pouch for easy storage. Additional sized bits sold separately.
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Average User Rating: Based on (4 Reviews)
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Lee N. from Gig Harbor, WA says:
The Yasutomo Screw Punch was a very satisfying purchase. I find the 3mm tip it comes with is perfect for standard eyelets. I use this tool all the time now for my journaling, ATC stuff and other mixed...[more]
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Guess The Celebrity Tattoo!
Test your tattoo IQ and see if you can guess which ink belongs to which star!
By Kristin Doherty
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Adorable and versatile boots are crafted by Minnetonka Moccasin, a company that's been making quality classics for over 60 years. Comfy suede uppers easy zip closures, and flexible rubber outsoles. The purple colorway is exclusive to Hanna Andersson! Imported.
Runs small; medium to narrow fit. Order one U.S. size larger than your child measures on the shoe ruler for a fit that includes room to grow. Size up if between sizes.
Item # SW40871


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Holiday Accommodation for romantic breaks in Ayrshire and Isle of Arran
We have found 20 properties to book, based on your search for Holiday Accommodation for romantic breaks in Ayrshire and Isle of Arran, Scotland.
Spinnaker View Seafront Apartment Cowal Peninsula Argyll
Holiday Apartment in Innellan Dunoon, Argyll and Bute, Scotland
Spinnaker View: a peaceful & cosy holiday apartment on the sea front in Innellan, near Dunoon in Argyll. Easily reached from Glasgow and the central belt, the apartment comfortably...
£ 195.00 - £ 320.00 per week
Sleeps: 2Pet & Dog Friendly Pets Welcome
Wheelchair Friendly Accessible
Online Payment Accepted Book & Pay Online
Special Offer
Luangwa Lodge at Torbeg Country Lodges Isle of Arran
Holiday Cottage in Torbeg, North Ayrshire, Scotland
Luangwa Lodge is a timber lodge built to a very high spec situated one mile north of Blackwaterfoot with views of the Shiskine valley and the northern range including Goatfell. Ful...
£ 295.00 - £ 525.00 per week
Sleeps: 6
Balnagore Moss Estate Holiday Cottages Isle of Arran
Holiday Cottage in Machrie Isle of Arran, North Ayrshire, Scotland
Balnagore Moss Estate offers two substantial former farmhouses and a single-storey "Arran"-style cottage on the edge of Machrie Moor, Isle of Arran. Will accommodate from 2 to 11 p...
£ 500.00 - £ 1,040.00 per week
Sleeps: 11Pet & Dog Friendly Pets Welcome
Finlaystone Barns Luxury Self Catering Holiday Cottages near Glasgow
Holiday Cottage in Langbank, Glasgow, Scotland
Finlaystone Barns near Glasgow in Renfrewshire are 2 newly built oak framed open plan self catering suites situated in a popular family estate with a beautiful garden & woodlands. ...
£ 250.00 - £ 380.00 per week
Sleeps: 2Pet & Dog Friendly Pets Welcome
Dykenamar Waterfront Cottage Isle of Bute Argyll
Holiday Cottage in Isle of Bute, Argyll and Bute, Scotland
4*+ Beautiful Bungalow-Warm-welcoming & very well equipped,located at Kilchattan Bay on the Southern tip of Bute. A prime, peaceful waterfront site with uninterrupted views over th...
£ 450.00 - £ 800.00 per week
Sleeps: 7Pet & Dog Friendly Pets Welcome
Shannochie Cottages Self Catering on the Isle of Arran
Holiday Cottage in Isle of Arran, North Ayrshire, Scotland
Shannochie Cottages: 3 cottages - Barnstable, Eryb, and Kilbride are located on the southern tip of the Island. Open all year, Pets are very welcome are no extra charge, Short brea...
£ 250.00 - £ 600.00 per week
Sleeps: 6Pet & Dog Friendly Pets Welcome
Melfort Pier & Harbour Holiday Cottages near Oban
Holiday Cottage in Kilmelford nr Oban, Argyll and Bute, Scotland
Situated on the shores of Loch Melfort, we offer 10 delightful self catering lochside houses which offer the ultimate in comfortable living and spectacular views. 1 - 3 bedroomed h...
£ 80.00 - £ 240.00 per night
Sleeps: 6Pet & Dog Friendly Pets Welcome
Wheelchair Friendly Accessible
Carmichael Self Catering Country Cottages Lanarkshire
Holiday Cottage in Near Biggar, South Lanarkshire, Scotland
16 250 year old stone cottages nestle amongst hills and woods of the ancient landscape of the Clan lands of Carmichael. Sleeping 2-7 people and 2-4 star stb rated there is somethin...
£ 290.00 - £ 640.00 per week
Sleeps: 6Pet & Dog Friendly Pets Welcome
Trigony House Hotel
Hotel in Thornhill, Dumfries and Galloway, Scotland
Trigony is a relaxed award winning Country House Hotel set in the heart of Southern Scotland in Dumfries and Galloway. Ideally situated for enjoying the dramatic cliff top paths of...
£ 50.00 - £ 105.00 pppn
Sleeps: 18Pet & Dog Friendly Pets Welcome
Wheelchair Friendly Accessible
Villa House Large Luxury Self Catering Mull of Kintyre Argyll
Holiday Home in Tayinloan Kintyre, Argyll and Bute, Scotland
Beautifully appointed Georgian villa with a grand, yet warm and welcoming atmosphere. Set in a fantastic location on the west coast of Kintyre with the most amazing views over the ...
£ 975.00 - £ 1,350.00 per week
Sleeps: 9
Primrose Luxury Self catering Cottage Kintyre Argyll
Holiday Cottage in Tayinloan, Argyll and Bute, Scotland
Lovely fresh and bright Kintyre holiday cottage with stunning views over the west Atlantic coastline and islands. Newly built in 2009, restored from old farm buildings, Primrose Co...
£ 325.00 - £ 650.00 per week
Sleeps: 4
Gate Lodge Luxury Self Catering Kintyre Argyll
Holiday Cottage in Tayinloan Kintyre, Argyll and Bute, Scotland
Kintyre, argyll adorable grade B listed holiday cottage on a gorgeous Scottish farming estate. Period features, waterfall in the garden, beach, easy access from the A83. Truly ...
£ 395.00 - £ 695.00 per week
Sleeps: 6Wheelchair Friendly Accessible
Dolls Houses Self Catering Kintyre Argyll
Holiday Cottage in Kintyre, Argyll and Bute, Scotland
Gorgeous A-listed 'chocolate box' cottages (3 available) with oodles of character and period features, including real fires. Exceptional sea views. A perfect post-card get-away on...
£ 275.00 - £ 650.00 per week
Sleeps: 4Pet & Dog Friendly Pets Welcome
Anchor Hotel Tarbert Loch Fyne Argyll
Hotel in Tarbert, Argyll and Bute, Scotland
Boutique hotel situated in picturesque Tarbert, overlooking stunning Loch Fyne. We also house the Sea Bed Restaurant, specialising in local produce, with an emphasis on seafood (bu...
£ 50.00 - £ 110.00 per night
Gardenrose B&B South Ayrshire
B&B in Maybole, South Ayrshire, Scotland
Arts & Crafts B&B in Maybole ideally situated for all activities in South Ayrshire. We have 2 large, luxury en-suite rooms with great views of the countryside. Close to Turnberry, ...
£ 60.00 - £ 120.00 per night
Sleeps: 5
Douglas Arms Hotel
Hotel in Castle Douglas, Dumfries and Galloway, Scotland
Douglas Arms Hotel, Hotel in Castle Douglas , Dumfries and Galloway.For more information on Douglas Arms Hotel please click on the link below.
£ 35.00 - £ 49.50 pppn
Sleeps: 43


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principal amount
New Accounting Standard Changes Reporting of Participant Loans for Defined Contribution Plans
It seems like we just finished the 2009 401(k) audits, but already we have changes that will affect the 2010 401(k) financial statements. In September, 2010, FASB issued Accounting Standards Update (ASU) 2010-25 that will change how participant loans are … read more
Finding information on employee benefit plans can be difficult and time consuming. As a service to our clients, and other interested parties who are involved in or in need of employee benefit services, we'll gather all of the information for you. We'll keep you up-to-date on the latest laws and regulations and we will even add our own personal insight into what else is occurring in the employee benefits world. We will provide these posts weekly and hope to get your input and feedback on the various topics. We will also share that feedback with others, as we find appropriate.
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Trademark Global NHL Team Logo Framed Hockey Rink Mirror Model:NHL1500-PP
This product has been Discontinued. (details)
Description & HighlightsBe the first to Write a Review
Trademark Global NHL Team Logo Framed Hockey Rink Mirror
If you are a hockey fan, the NHL Team Logo Framed Hockey Rink Mirror (NHL1500) is an excellent addition to your bedroom or game room decor. It features a sleek construction with straight lines and finely detailed and colorful team logo which adds a sporty touch.
The mirror includes a wooden frame which adds a more casual appearance to the accessory. It also features a black finish, making the entire piece appear more elegant and eye catching. The black finish also makes it possible to blend the mirror with any setting.
Artistic appearance :Aleek construction with fine details, straight lines and colorful graphics adds an artistic appearance.
Solid wood frame:Solid wood framing gives it a casual style.
Black finish:Black finish makes it more eye catching and can complement any setting.
Specifications & Manuals


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12.1 Megapixel Camera
Model number: DMC-FH1P
- 28mm Wide Lens with 5X Optical Zoom
- Intelligent Auto with Mega OIS: Automatically adjusts to ensure great photos under any condition
- High Speed AF: Quickly focus in on the action as it is taking place
- Pink
|Camera Effective Pixels
|12.1 Mega Pixels
|Sensor Size / Total Pixels / Filter
|1/2.33-inch / 12.7 Total Megapixels / Primary Color Filter
|F2.8 - 6.9 / 2-Step (F2.8 - 9 (W) / F6.9 - 20 (T))
|Optical Zoom
|Extra Optical Zoom
|6.1x (4:3 / 8M), 7.8x (4:3 / 5M), 9.8x (under 3M)
|Focal Length
|f=5-25mm (28-140mm in 35mm equiv.)
|LUMIX DC VARIO6 elements in 5 groups(3 Aspherical Lenses / 5 Aspherical surfaces)
|Optical Image Stabilizer 1
|MEGA O.I.S. (Off / Auto / Mode1 / Mode2)Photo & Movie
|Digital Zoom 2
|4x( Max. 20.0 x combined with Optical Zoom without Extra Optical Zoom )(Max.39.2x combined with Extra Optical Zoom)
|Focusing Area
|Normal: Wide 50 cm - infinity / Tele 100 cm - infinityMacro / Intelligent AUTO : Wide 5 cm - infinity / Tele 100cm - infinity
|Focus Range Display
|AF Metering
|Face / 9 pt/ 1pt
|Shutter Speed
|Still: approx. 8 - 1/1600 secStarry Sky Mode : 15, 30, 60sec.
|Normal / Macro, Zoom Macro, Quick AF (Always On)
|AF Assist Lamp
|ISO Sensitivity
|I.ISO / 80 / 100 / 200 / 400 / 800 / 1600High Sensitivity (ISO 1600-6400)
|White Balance
|Auto / Daylight / Cloudy / Shade / Halogen / White Set (Selectable at Portrait, Soft Skin, Transform, Self-Portrait, Sports, Baby, Pet, High Sensitivity, Highspeed Burst, Photo Frame mode)
|Program AE
|Exposure Compensation
|1/3 EV Step, ± 2 EV
|Backlight Compensation
|Yes (only in Intelligent AUTO mode)
|Light Metering
|Intelligent Multiple
|Face Detection
|Still Image Scene Mode
|Portrait, Soft Skin,Transform,Self-Portrait,Scenery,Sports,Night Portrait,Night Scenery,Food,Party,Candle Light,Baby1/2,Pet,Sunset, High sensitivity,Hi-Speed Burst,Flash Burst,Starry Sky,Fireworks,Beach,Snow,Aerial photo,Film Grain,Photo Frame
|Shutter Interval
|approx. 1.1 sec
|Self Timer
|2sec / 10sec
|Auto Review
|1sec, 2sec, Hold
|Aspect Ratio
|4:3 / 3:2 / 16:9
|Unlimited Consecutive Shooting 3
|1.8 frames/sec
|Scene Mode Help Screen
|LCD Monitor
|2.7" TFT Screen LCD Display (230K dots)Field of View : approx. 100%AUTO Power LCD mode, Power LCD mode, High-Angle Mode
|Playback Mode
|Normal Playback, Slideshow, Category Playback, Favorites Playback
|OSD Language
|English, Spanish
|Recording Media
|Built-in Memory, SD Memory Card, SDHC Memory Card, SDXC Memory Card
|AV Output (NTSC), USB2.0 Full-speed, DC Input (requires optional DC Coupler)
|Auto, Auto/Red-eye Reduction, Forced On, Slow Sync./Red-eye Reduction, Forced Off0.6 - 6.8m (Wide/ISO Auto), 1.0 - 2.7m (Tele/ISO Auto)
|Included Software
|PHOTOfunSTUDIO 5.0 Edition QuickTime Adobe Reader
|Standard Accessories
|Battery Charger, Battery Pack, Battery CaseAV cable, USB CableHand Strap, CD-ROM
|Quick Menu
|Continuous Shooting Mode
|High-speed Burst Mode: approx. 5.5 frames/sec (image priority)(recorded in 3M for 4:3, 2.5M for 3:2, 2M for 16:9)
|Focus Icon Select
|Macro Zoom
|Orientation Detector
|Thumbnails/Zoomed Playback
|12,30-thumbnails / Max 16x
|Additional Playback Mode
|Yes (Motion JPEG)
|Slideshow Mode
|All / Category / FavoritesBGM Effect (Natural / Slow / Swing / Urban / OFF)
|Delete Image
|Single / Multi / All / All except Favorites
|PictBridge Support
|Single / Multi / All / Favorites / DPOF
|iA Direct Button
|Flash Burst Continuous Shooting Mode
|Max. 5 images (Standard mode)
|Intelligent ISO Control
|Intelligent Scene Selector
|Photo (Portrait, Scenery, Night Portrait, Night Scenery, Sunset, Macro)
|File Format
|Still Image: JPEG(DCF/Exif2.21)Motion picture: QuickTime Motion JPEG
|Mode Dial / Mode Button
|Intelligent AUTO, Normal Picture, SCN, My SCN, Motion Picture
|Motion Picture Recording
4:3 VGA: 640 x 480 pixels, 30fps (Motion JPEG)
4:3 QVGA: 320 x 240 pixels, 30 fps (Motion JPEG)
16:9 WVGA: 848 x 480 pixels, 30 fps (Motion JPEG)HD Movie 1280x720 pixels, 30fps (Motion JPEG)
|Still Picture Recording
4:3 4000x3000(12M) / 3264x2448(8M EZ) / 2560x1920(5M EZ)/ 2048x1536(3M EZ) / 640X480(0.3M EZ)
3:2 4000 x 2672 (10.5M)
16:9 4000 x 2248 (9M)
|Color Mode / Color Effect
|Standard, Vivid, Natural, Black & White, Sepia, Cool, Warm
|Copy / Title Edit / Text Stamp
|Yes / No / Yes (only Baby, Pet, Travel)
|Digital Red Eye Correction (Red-Eye Removal)
|Mode Switch
|[Recording] / [Playback]
|Composition Guide line
|Yes (1 pattern)
|Easy Zoom / Zoom Resume
|No / No
|Calendar Display / Dual-Image Playback
|Yes / No
|Set Favorites / Rotate Image
|Yes / No
|DPOF Print Setting / Set Protection
|Yes / Yes
|Resize / Trim / Aspect Conv. / Leveling
|Yes / Yes / No / No
|Travel Date / World Time
|Yes / Yes
|Approx. 40MB
|Microphone / Speaker
|Mono / Yes
|Power 4
|ID-Security Li-ion Battery Pack (3.6V, Minimum: 740mAh) (Included)AC Adaptor (Input: 110-240V AC) (Optional)
|Battery life (approx.)
|310 pictures (CIPA Standard)*1
|Dimensions (W x H x D)
|98.4 x 55.2 x 23.4 mm / excl. protrusions: 20.7 mm (3.87 x 2.17 x 0.92 in / excl. protrusions: 0.81 in)
Approx. 145g with Battery and SD Memory Card (0.32 lb)
Approx. 123g without Battery and SD Memory Card (0.27 lb)
- MEGA O.I.S. may not be available depending on the lens that is mounted
- As digital magnification increases, resolution significantly decreases.
- Number of shots may vary depending on memory card size, battery power, picture size, and compression. The consecutive shooting speed varies depending on the memory card or the built-in memory.
- This cameras comes with a function to check whether the battery and unit can be safely used together. Batteries made by other companies which have been certified by Panasonic may be used with these units, but we offer no guarantee as to the quality, performance or safety of such batteries. Exercise care when purchasing batteries. Many fake or imitation batteries have been found among those sold at unusually low prices and those which customers cannot check for themselves before purchasing. Please confirm the latest information about batteries on the following website. http://panasonic.jp/support/global/cs/info/battery.html


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Hi Everyone!
Our Brand New GDS November Collab Kit is here!
Simply Spend $10.00 & It's Yours FREE!
"Harvest Wonder"
Special Thanks to "Created by Jill Scraps" for the wonderful previews!
http://www.godigitalscrapbooking.com...ge.200x200.jpg http://www.godigitalscrapbooking.com...ge.200x200.jpg http://www.godigitalscrapbooking.com...ge.200x200.jpg http://www.godigitalscrapbooking.com...ge.200x200.jpg
This month, our talented GDS Design Team has come together to create a beautiful collab kit!
Harvest Wonder comes to you full of inspiration as a Thanksgiving Themed Kit. It's Grungy, full textured with rich colors to include elements to scrap the holiday memories with your loved ones.
Love wordart and glitter? Included is a fantastic glitter style set from Andrea Gold as well as beautiful & meaningful wordart from Jab's Digital Designs. There's also 3 wonderful alphas from Created by Jill Designs.
We hope you'll love creating wonderful keepsakes with Harvest Wonder!
There are over 415 megs that includes the following:
•42 Papers (12 x 12)
•80 Elements
•5 WordArt pieces
•3 Alphas
•6 glitter styles (jpg sheets also)
For Your Personal Use
300 ppi for quality printing purposes.
As you probably already know, your first $10+ order (excluding coupons and gift certificates) qualifies you for this collab. That program doesn't change which means you'll automatically get a coupon emailed to you after your $10+ purchase.
But did you know....More purchases can qualify you for a Customer Appreciation collab?
Each additional $10+ order (excluding coupons and gift certificates) will entitle you to your choice of certain Customer Appreciation collabs offered in the past. So if you missed a collab, here's your opportunity to get it! Here are just a few of the ones you can choose from...[/SIZE]
http://www.godigitalscrapbooking.com...2012collab.jpg http://www.godigitalscrapbooking.com...chcollab12.jpg http://www.godigitalscrapbooking.com...ollabfeb12.jpg http://www.godigitalscrapbooking.com...ollabdec11.jpg
http://www.godigitalscrapbooking.com...ptcollab11.jpg http://www.godigitalscrapbooking.com...ugcollab11.jpg http://www.godigitalscrapbooking.com...ancollab10.jpg http://www.godigitalscrapbooking.com...aycollab09.jpg
http://www.godigitalscrapbooking.com...ab0906_ctd.jpg http://www.godigitalscrapbooking.com...ptcollab09.jpg http://www.godigitalscrapbooking.com...rycollab11.jpg http://www.godigitalscrapbooking.com...chcollab10.jpg
All you have to do is email email@example.com after your additional $10+ order(s)
with the order # of your first $10+ qualifying purchase along with the order # of the additional $10+ order and the past collab you would like and we'll send you a coupon for it!
Please note that this new program doesn't apply to every $10 spent (ie. $30 spent on a single order won't get you 3 collabs) but instead, every $10+ order.


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Wedding Photographers near spring valley,il
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|Wedding Videography (31)
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David Greedy Photography3 Reviews
Coralville, IA | 319-330-3887
David Greedy is a photojournalist specializing in wedding and event photography around Iowa City, Eastern Iowa and Chicago. David freelances for...(more)
Mississippi Pearl Photography5 Reviews
Muscatine, IA | 563-265-1836
Mississippi Pearl Photography is an on location studio based in Muscatine, IA. Our goal is to capture your special day with the ones you truly...(more)
CTW Photography5 Reviews
Coralville, IA | 319-321-0391
Hi there and thanks for visiting! My name is Carissa and I am the sometimes-too-enthusiastic voice/narrator behind most of the posts on this...(more)
Geno Photography3 Reviews
Iowa City, IA | 319-400-6389
I am truly honored to be invited into the lives of so many amazing people. I love being able to capture special moments and milestones in their...(more)
Rick Jennisch Photography46 Reviews
We capture moments...
Davenport, IA | 563-332-0908
Quad Cities Wedding Photography Specialists...We Capture Moments! Rick Jennisch, Felicia Bonynge, and Kristi Clark Our style of wedding...(more)
A Fleeting Moment Photography5 Reviews
Farley, IA | 563-542-4817
Candy's review: Alissa is great at capturing your personality with unique ideas. Absolutely one of a kind breath taking photography. (more)
Photography by Rebecca20 Reviews
Dyersville, IA | 866-746-8681
Sonia's review: Rebecca was phenomenal! Was very responsive and easy to get along with. I just received our proofs and they are... (more)
Studio Z Design and Photography1 Review
Davenport, IA | 206-755-9832
Being part of a two person photography team means that each of us brings a unique skill set and perspective to an assignment, but that we also work...(more)
Jane Wiggins Photography4 Reviews
Waterloo, IA | 319-290-9136
Jane Wiggins Photography offers a full service photojournalistic approach to wedding and engagement photography. Simplified pricing and ala carte...(more)
Dan Phillips Photography12 Reviews
Cedar Falls, IA | 319-230-6893
Dan Phillips Photography specializes in wedding photography. We currently photograph around 25 weddings each year and LOVE doing it! We want...(more)
Giraffe Photography5 Reviews
"A Head Above the Rest"
Davenport, IA | 563-323-3870
Giraffe Photography specializes in candid wedding photography in the Quad Cities and surrounding area. We LOVE creating beautiful portraits that...(more)
Maria Appel Photography3 Reviews
Cedar Rapids, IA
Congratulations on your engagement! I am Maria and I am the proud owner and main photographer at Maria Appel Photography. My goal is to provide my...(more)
George Street Photo & Video866 Reviews
Your Moments. Forever.
George Street offers unparalleled photojournalistic photographic talent and creativity, personalized customer service, and prices for any wedding...(more)


text: This was FANTASTIC. The place was clean, retro, and just out of the way of a busy street. My server was wonderful--attentive and friendly. My food came quickly and was delicious. My fish was flaky and seemed to melt in my mouth. (AND they had ginger beer, my favorite drink, so it gives them a few extra personal points). Definitely recommend this place. The next time I'm back in London I will come again, for sure.


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- 17L x 10W x 3H
- Made with 2 layers of 190T polyester
- Perfect for large serving platters
- Large zipper pull
- Clear ID window to label contents
- 240 gram polyfiber padding keeps your platter protected
- 2-year manufacturer's warranty
Have you been on the search for a custom rectangular platter storage protector? If you answered yes, take a look at our newest collection of rectangular platter storage products. They are stylishly designed with a nice, sleek polyester diamond stitching and 240 grams of poly fiber padding sewn into the walls of the product - great for storing with the remainder of the collection.
The rectangular platter storage collection, like all of our CoverMates™ china and stemware storage protectors, also comes with an ID window for labeling; perfect for those who love to be organized!
Our china storage protectors were specially created with you in mind to protect, store and organize your precious fine dinnerware, crystal stemware, and collectibles. Shop our wide selection of storage protectors to create your own custom storage set!
- - 2 layers of 190 T polyester with poly fiber sandwiched in between
- - Classic diamond shaped box stitching keeps the fiber fill in place
- - Smooth texture resists stains and provides easy cleaning
- - Extra thick 240 gram poly fiber filling
2 Year Warranty Coverage
|- Kitchen Appliance Covers
|- Indoor A/C Covers
|- Dish Covers
|- Monitor Covers
- All CoverMates™ Diamond products, including indoor Kitchen
- Appliance Covers, China and Stemware Storage, Indoor A/C
- Covers, and Monitor Covers, purchased from The Cover Store are backed by a 2-year warranty.