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Endless Runaround Til You Give Up From Exhaustion Customer Care Policy
Posted by
NEW YORK -- This review is for the whole customer care treatment policy of Raymour and Flanigan so is applicable to all their stores. I purchased a mattress from them that turned out to be defective--within two weeks it was sagging so badly that I would roll into the middle of it like I was in a hammock (and I only weigh 130 pounds!). The runaround and hoops they made me go through to get a new mattress were so time-consuming and onerous that it truly hijacked my life for months.
First, they said I had to have one of their service techs come out to evaluate the mattress which took a couple of weeks to get an appointment for that. After he did come and evaluate the mattress, he refused to tell me his findings--he said he wasn't allowed to discuss it with me and that I would hear from R&F what his report was. I was given no copy of this report (they told me that was not their policy to let me have a copy), nor of his findings and that I had to wait for the next step from R&F. They said their Tech's report said my mattress was sagging because the mattress had improper support. Well, the support I had were slats that had worked fine with my previous mattress for 25 years!
Also, at the time I purchased the new R&F mattress with one of THEIR new box springs, R&F assured me this support system was fine. Despite the issues with the new mattress sagging, they said it was only sagging 1 inch and the warranty needed it to be sagging 1-and-a half inch. That warranty is the same sagging allowance for a mattress that is years old--the reasonable logic is that if my mattress was already sagging an inch after less than one month of use, something is wrong. Also, the measurement to detect sagging is taken with nothing on the bed, and since it was a pillow-top mattress and the pillow top had fluffed back up and disguised how much the underlying structure was sagging, this was a very bad measurement of how the mattress was performing when even a small person like me was on on it. I then was left on my own by R&F to try to fix the issue myself somehow.
I tried by going to a hardware store and buying more supports thinking that might help, but it didn't. I was desperate to get resolution because I wasn't sleeping at night and was exhausted, and beginning to have serious back pain because the mattress was sagging so badly. I eventually even put the mattress directly on the floor to try to fix the "bad support issue" that the R&F Tech claimed was the problem, but the mattress still would almost collapse when I lay on it. I finally bought an inflatable camping air mattress and had to sleep on that just to get some rest. This was over the course of several months that I was struggling with this misery.
I finally went back to the R&F store and begged them to fix it. After more weeks of waiting while they said they had to send another service tech person out to evaluate the mattress again, based on what the second tech evaluation revealed they finally decided to treat my bad mattress as a "reselection" issue rather than a warranty issue--meaning that they would not concede that the mattress was defective but rather they maintained that I "just didn't like it" (the same model I tried out in the store when I bought it was fine and nothing like what I ended up with). The problem with their "reselection" policy is that it is at their discretion, and requires that the new mattress I select be more expensive than the previous one, and I that I pay the cost difference and full redelivery charge up front. Very interestingly, the model of my defective mattress was no longer being sold and had been discontinued.
I was so worn out and worn down, and desperate to have a decent mattress to sleep on since I was having major surgery in two days and desperately needed a decent mattress to sleep on, that I just paid the fees for delivery and the price for the more expensive mattress they insisted I had to buy. Their idea of customer care is "wear you out and wear you down until you lie down and they walk all over you"--in other words, their "customer care" is non-existent. The prevailing attitude I got from the many different "customer care" people I talked to over the course of trying to get this issue resolved was condescending and insulting to my intelligence--where instead of getting me a new mattress according to the warranty, they kept offering me $75 gift coupons towards a future furniture purchase--as if they thought I was stupid enough to buy ANYTHING from them again!
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Helpful Sales Associated Make Furniture Buying Easy
Posted by
When my wife and I were looking to buy furniture for our new home, we had a some idea of what we wanted to buy. We were still waiting to close on our home and saw an ad on TV at Raymour & Flanigan about an offer for no interest until 2015. I'm a bit of a sucker for those type of deals when I know I'm going to buy a lot of items anyway, so we headed out to the closest Raymour & Flanigan.
When we got there, we saw several sales people. One lady greeted us quickly and we explained we were going to browse. She asked if we wanted water and got us a couple of free water bottles, then let us go on our own (as we kind of requested). We saw several sectional couches that we were somewhat interested. Not actually owning the house yet and not having access to it, we weren't 100% positive of the dimensions of the furniture we could fit in there. We found a few items we liked, having a general idea of the dimensions, so we inquired with the sales person if there was a way to get the sale, but not actually purchase anything on that day. She said that we could put a deposit down on an item and then come back whenever we would like and we would still get the sale. She said if we put a deposit on item A, but wanted to buy item B, C, and D instead of A, then the sale would still apply. So we put a deposit down on a sectional.
A couple weeks later, once we settled on the house and had the dimensions, we went back to the Raymour & Flanigan. We realized the sectional we originally picked out was not good for the house. We were in the store for around 3 hours looking at just sectionals. The sales person from before remembered us and assisted us when we need it, and gave us space when we needed it. Eventually we found one we liked. We didn't purchase it yet since we wanted to get those measurements and map it out in the room. We spent only about 30 minutes picking out a dining room set.
Later that week, my wife went to the store and actually made the purchase of the sectional and dining room set. Delivery was set up for a Saturday when we were going to be physically moving everything into the house from our apartment. The timing was perfect.
The delivery truck pulled up when they said they would be there, even giving us a phone call 30 minutes before they arrived to let us know they would be there in 30 minutes. The furniture they had was unloaded and put into our house. It seemed to be the wrong furniture, but I wasn't certain because there were two sets of sectionals that we were looking at. I thought this was the one we decided against, but I figured that may be my wife changed her mind at the last minute. I signed (since they did deliver what was on the delivery ticket). My wife was taking a test that morning, so she wasn't there for delivery.
When she got back, she took a look a knew right away that it was the wrong furniture. She immediately called one of the two salespeople who helped us. He took the call and said he would look into it. He called me back within 30 minutes and said that they did mess up. He scheduled a delivery for the correct furniture to arrive in a few days and said not to worry about the furniture we had presently (in terms of any damage that may be made from our pet or anything of that nature).
When the new furniture came in, they took away the wrong furniture with no problems at all. Overall the entire experience was much better than I thought it was going to be. The only problems were deciding which furniture we wanted.
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Churro on 06/21/2011:
First of all congratulations on the new house Mr. Wiginowski. Chasing the American dream. That's awesome.
Sounds like a really good company. They tripped up and then promptly corrected the situation. Amazing the results achieved when all involved act like calm rational adults. I wish you and your wife all the best in your new home with your new furniture.
Outstanding Review!
SteveWiginowski on 06/21/2011:
Churro, thank you very much. When my wife told me it was the wrong furniture, I immediately thought about all of the reviews in here where someone can't return something because they signed for it. I was very grateful that they not only resolved the issue, but they resolved it quickly.
Venice09 on 06/21/2011:
I see ads for Raymour & Flanigan on television all the time and have wondered just how good they are. If your experience is typical, I'd say they are pretty darn good! I may even check them out myself.
Congratulations to you and your wife on your first home. It's a lot of hard work but definitely worth it.
Alain on 06/22/2011:
Congratulations on your new home and very useful review. There aren't any Raymour and Flanigan stores in my area, but that have them near my brother's in Jersey so this will be helpful to him.
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Scammed into buying a mattress
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LONG ISLAND CITY, NEW YORK -- On June 19th 2012, I went to Raymour and Flanagan's in Green Acres Mall, Long Island to purchase a bed room set for my daughters 16th birthday. 2 months prior I bought a sofa and recliner, and I was pleased with the service so I decided to give them another try. As my daughter and I walked into the store were were approached by a sales associate name [snip]. She was very polite and patient as my daughter looked around for what she wanted. Eventually she chose a bedroom designed by Kristan Cunningham. We bought the full post bed, door chest, vanity with mirror and the vanity chair. I then proceeded to look at the mattresses in stock. I explained to [snip]that I currently suffer with lower back pain from my current mattress. She explained to me that I can try it out for thirty days, and then I can return it if it does not work. That sounded good to me so I decided to give it a try. The furniture and mattress was delivered on June 28th. I slept on the mattress that night and the lower back pain was worse than before. Two weeks after sleeping on the mattress, I suffered excruciating pain. I could not take it any longer, I tried calling the store and could not get in touch with anyone. Finally I got hold of someone and told them that I wanted to return the mattress that I had for 2 weeks. They told me that it was not that easy, and connected me to an associate. It was [snip]. To my disbelief she told me that I had to pay for them to pick it up which is $200, then I have to pay for something else plus re-stocking fee. Then I have to make an appointment to come into the store to choose another mattress of same value or more expensive because they do not give back the money. I was in shock! Why did she have to scam me into buying something that she knew she was telling a lie. I was going to buy another quality mattress, and more expensive at a later date. My daughter's door chest is still wrapped up waiting to be assembled as I write this review. The delivery man told me that a part was missing and it would be delivered the next day, I'm still waiting. Trying to get in touch with someone is like trying to contact someone from a foreign country with bad connection. This is the last time that raymour and Flanigan is getting my business. The corner stores are more honest and professional.
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Skye on 07/09/2012:
Sales people will tell you ANYTHING to seal the deal. It's what is in writing that is important.
Your review is a good reminder to always know what you are agreeing to, before buying anything, and getting ALL promises in writing.
ok4now on 07/09/2012:
They lied to you big time just to get your money. Always always read the fine print.
dan gordon on 07/10/2012:
lie may be a bit harsh. Just like any warranty has some conditions you need to read the fine print. They should have told you the conditions to 'return' the mattress before you left the store. Normally when I hear the 'conditions' I pass on the purchase.
ede2929 on 07/24/2013:
I just bought and expensive mattress from Raymour Flannigan. After a week, we decided we didn't like it by the company refuses to do anything. what happened in your case?
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Scam artists. Bait and switch
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NEW YORK, NEW YORK -- Scam artists. My wife and I bought a sectional sofa from the store located at 133 E14th Street, Manhattan NY 10003. It was $2050 which included $100 delivery surcharge. I wanted to finance it and Marc Silverstone who was our salesman offered us 12 months 0% finance. I mentioned that my credit score was 800 so they shouldn't have any problem getting me approved. I remember Marc made a joke that I was proud of my score. When we came to a counter to sign forms there was a place on a form where it said 25.99% APR and Marc asked me to put my initials there. Naturally I asked why it said that. He said it was an old form and it simply meant that it was going to be my APR if I don't pay the balance during the first 12 months. I signed the papers.
Trouble began when 3 weeks later they 'delivered' the furniture. They couldn't get it through the door and I have a very standard Brooklyn apartment door. I called R&F and they said that was something they couldn't help me with. I had to hire a company to get my furniture disassembled and reassembled inside the apartment for an additional $360. Not to mentioned that I had to take off from work so I could deal with that madness. I am still wondering what exactly I paid $100 for.
Then two more weeks later I got a bill from them which said 25.99% APR. I immediately called Marc at the store and asked him how come my bill doesn't say anything about the first 12 months interest free. He assured me first that it should be on the bill and that the bill also should specify the date by which the balance should be paid to avoid paying interest. I couldn't find it on the bill. He placed me on hold and when he picked up again said that I don't get 12 months at 0%, instead I get 30 days deferment of my bill and if I don't pay it within 30 days then I will be charged 25.99%. When I asked why he told me I was getting 0% financing when I asked him that multiple times during our purchase he said that he 'didn't recall such conversation'. Then he brought Drewry Penn on the phone, who introduced himself as a manager. Mr. Penn said that I was confused and misunderstood the terms. When I said that such thing as '30 day deferment' was not even mentioned when I was in the store and that I multiple times asked about the term he said 'We've got you on paper' and that 'against your word it would be Marc's and my receptionist's'. Further conversation with Mr. Penn proved to be fruitless because he continued to insist that I was simply confused (basically implying that I am an idiot) and 12 months 0% was never in the picture. I filed a complaint to BBB and am willing to go as far as sue them for misleading me and insulting me in the process. Bait and switch places should be out of business.
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Anonymous on 08/31/2010:
Wesley, thanks for posting. This is a great example of how customers are deceived by so called "honest" businesses. Come back and let us know if you make any headway with these guys...obviously, customers can trust no one any more.
jktshff1 on 08/31/2010:
Good info.
OK with filing with the bbb, but what you were told has no bearing in court vs the contract you signed. sleazy yea, but save your money and chalk it up as experience.
rockfishing on 08/31/2010:
R & F is a real sleezey outfit to deal with. We bought a kitchen table and chairs, and a new mattress. The kitchen stuff we picked up but it was pure insanity getting the mattress. First in was In stock ready for delivery. We had 3 out of stock delivery cancellations. Then they gave us a hard time cancelling the order. The refund to the credit card had ended up with me yelling in the store after getting sick of the lies. It's best to pitch a fit with these slimeballs.
Slimjim on 08/31/2010:
File a complaint with the NY Attorney General's office.
Venice09 on 08/31/2010:
Did you ever get the furniture in your apartment?
Oh, and I agree with the other posters.
frank on 08/15/2014:
Warning! ...Do not buy furniture from this store on- line or in person, because company will not refund your money if you change your mind about a purchase. I'm in the process of filing a complaint with the BBB to stop this fraudulent practice.
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Purchase From Hell
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PHILADELPHIA, PENNSYLVANIA -- Re: A purchase from hell:
Raymour & Flanigan,
Franklin Mills Store
On Sept. 7, 2008 I purchased a Shelburne king size bedroom set from your Franklin Mills store. When the bedroom set was delivered, I did not see a screwpoint on the headboard sticking up through the top which held the lamp underneath the headboard on. When my husband came home from work that day he noticed it immediately and called the store the customer service told him because I accepted the delivery I canât return it. I had to give up a one time return policy to have them give me an undamaged headboard. This was a manufacturer defect per one of your techs, I found out later. When I purchased the set I told Mike that I wanted this set and the chest. I never received the chest.
Mike told me he did not add that to the order and I would have to come to purchase that and would have to pay another $75 delivery charge. When I came in he apologized and told me he will give me the discount of $75 to make up for the mistake. I thanked him and went on my way. That weekend we set the bed up. We discovered the base is incorrect. The drawers should be at the bottom and the empty panel at the headboard per the R&F website imagine. The footboard also does not line up with the pre-drilled holes that the manufacture had made. The one I have now has the drawers at the headboard leaving me unable to access the two drawers. I called the store to speak with Mike he told me to just move the nightstand when I need to access them. I told him the nightstand was heavy and hard to move.
He told me to leave enough room between the two so I can access it. according to the direction there is a right and left base. I had to wait 3 wk. for a tech to come out and agree it was the wrong side and I showed him the directions, he drew a diagram and I signed it. I got a call saying the drawer base will be delivered. I took the day off and when it was delivered the person said itâs them same one that I have now. I paid over $3600.00 for this set it was not a floor model nor an outlet item. Finally they said they will special order the base. They Finally ordered the correct base On 12/15 I got a call and was told the base was in. On 12/20 I was told the base was badly damaged and there will not be a delivery today. I could have cried. Till this day 12/26/2008 I have not received the correct drawer base.
When I received my bill that I financed through Wells Fargo and it had finance charges on it of $75. I called and spoke to Cust. Service and they told me that because the items were made on different days I was not eligible for the 2012 no interest charge. It should have been made on one day but Mike never placed the order correctly. On 12/20 I received my bill again and the finance is still there.
I called them again and was told the manager is now gone to redo the bill and charge me reg. price for the bedroom set. I told the women I didnât receive a sale price. She told me I will be charged for the special order base charge and the full cost of the chest with two delivery charges which would come to $4119.00 then, I can have no financing till 2012 âshe said because see SWEETIE you canât have them bothâ. I canât believe how I have been treated. My husband wants the set out of the house because of the way he was treated. I was not rude with them. I love this set. After talking to them on 12/20 I agree with my husband, I would also like the bedroom set taken out. I have always brought from R&F. They are a decent business and wonât close there doors tomorrow morning. I could have received this experience from La Donneâ furniture. My month always brought her furniture from Mealyâs.
I will also from this from point on. I am in need of a livingroom set, a child's bedroom set, and a king size mattress. I am sorry to say R&F will not receive my business. I would like the furniture to be picked up I will no longer deal with the store.
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Big Problems All Around
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WEST HARTFORD, CONNECTICUT -- My husband and I have ordered a large amount of furniture from here recently. We ordered a leather sofa, loveseat, chair, ottoman, 6 seat dining table, office desk, hutch, two book shelves, and hall tree. These orders were spread out between two different times in about a 2-3 month time span. First off their 3 day delivery is false advertising. I think maybe the living room furniture was the only thing that came in 3 days. Then the arm to the couch had a huge chunk of stuffing missing in it when it was delivered. We called to have it replaced. A guy came out to see it and said a whole new couch would come and someone would call me. No one called me for 2-3 weeks and then delivered it when it was convenient for them. Then, the dining table came broken as well. The delivery people just took it back on the truck with them. So I called and they said a new one would be at my home on that Thursday. Thursday came, no table and no call. So I call them again and they said that it would be there over another week, the next Friday. That 3 day guarantee sure is great.
After a bunch of hassle we finally got our table. Now, when we ordered the hall tree which was another $600 we were told it ships later because it's a special item. We were told that the date it would be delivered to our home was January 4th. We ordered it early November by the way. January 4th came and went to call to hall tree once again. We called and talked to the store manager, Cedric, 4 different occasions for the table and now this. He has always been rude and never tried to solve the problem. All he has ever said was when the tree will get here "next time". Oh...he did offer us a $100 gift card that couldn't be used towards our order.
It could only be used towards a new purchase where we spend more money on their furniture. Like that would ever happen. So he then proceeds to tell me that it would be here Jan 24th and gave me his word he would call me personally a couple days in advance with delivery times. Well....he never did. So the 23rd I called the Sales Manager, Todd, who is the one who sold us the furniture in the first place. He seemed very nice and I thought he would be more accommodating. I called him and he said this was the first he had heard of any of this and was very disturbed by it. He assured me he would call the manufacturer the next day and call me immediately to let me know what was going on. I was a little relieved after getting off the phone with him till the next day when I never received a call. It is now the 25th and I call Cedric, the store manager again.
He doesn't apologize or anything than say it was supposed to be here and he'll have to call to see when it will "really" get here again for the third time. I am almost 100% positive I will not here from him until I have to call again and I still do not know when and if I will ever get my hall tree. What's better is he says I have to deal with it because I cannot cancel my order for this item. Another great thing about their company other than the delivery times and staff is that every single time the delivery guys came they tracked mud and dirt all over my carpet. After the first time they did this I let it go. The next time they came to redeliver the couch I put 3 very large paint tarps on the carpet . I asked them politely to step on those and they said sure. Low and behold they stepped on the tarps as well as the carpet too.
I am sick of Raymour and Flanigan and will NEVER buy furniture from them again.
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susie.37 on 03/01/2008:
I have to wonder why you continued to purchase such a large amount of furniture over several months if your first experience was so bad. I could see giving them a second chance but you just kept coming back for more despite what you describe as horrible service at every turn.
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Horrible Place to Buy Furniture
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NEWINGTON, CONNECTICUT -- I was warned, but I did not heed and now I regret it! The problems started as soon as we walked in the door and the sales lady wanted to show us everything (as long as it was top of the line). Had to search the store ourselves to find something in our budget. When we decided what we were going to buy she asked us 3 times if we wanted to take the cleaning warranty for $300, after we said NO 3 times. Then we brought up we saw an offer for no interest for 2 years and she said there was no such thing. Until of course we pulled out the newspaper ad with that day's date on it with the offer. "Oh", was her answer and then she asked if we wanted the $300 cleaning warranty again! We ordered a dining room set along with an entertainment unit that included 2 bookends, a lightbar and a console. We said we would only buy it if we could get it in a week (mind you they guarantee delivery of 3 days). She promised we would have it in 3 days (Tues), the absolute latest on Friday.
The call came in on Mon that they would deliver only the console on Tues and the rest may come in on Friday. I asked them to hold delivery of the one item so that all items could be delivered together. OK. The manager of the Newington store then called the same day to ask us please to take delivery of the one item because he doesn't get paid unless delivery is made. Offered to waive the delivery fee. I told him no. He offered to hunt down the bookends and dining table. Called the next day and alas has found the bookends, light bar and dining table but that they released the console to someone else. I still don't understand. Anyway because I wanted him to stop calling me and was afraid if I held delivery again that they would release the other stuff I took it. Delivery came on Fri 8/19 between the hours of 9-3. Asked for the hour ahead call time so I could leave work. Called 20 min before. Delivered entertainment unit without console and dining table that had 7 wobbly chairs, 1 damaged end chair and table that they left without putting together. Asked the delivery guys about the chairs and they told me to put felt on the bottom. Said they don't put together furniture.
I then called the store manager and they should have indeed put together the table and that they would have to send a service technician to look at the chairs. I looked myself and the chairs were wobbly because the legs did not all have the circle wooden tabs, only 2 on each chair did - hence the wobbling. They set up the technician coming out on a separate day that they could deliver the console and put the table together. Came on 8/25 (called 20 min before instead of the agreed upon 1 hr before)to put the table together - guess what? Table had a chip. Was informed that they would send a technician out to repair! I told him that it was unacceptable, that I wanted a brand new table, not a brand new table that would be repaired.
So it's now 2 weeks later and I have damaged furniture in my brand new house still without a resolution. NEVER AGAIN, BUYER BEWARE!
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Mad Eye Moody on 08/25/2005:
Great (Well put together) Post - sorry to hear about your frustration. I've been there. Will avoid this company. And remember...as always...it could have been worse. They could have claimed YOU damaged the table, or that they weren't liable...or that, for religious reasons, they couldn't make a third or fourth trip back to your home. Congrats on the new house, though! Good luck - Mad Eye
AZJEM on 08/25/2005:
I know when I get something new I want to show it off and it should look great. I'll bet because you didn't bend to there schedule they gave you the floor model. Who wants to show off new furniture that's broken.
I had my new couches delivered from Imperial and they snagged the couch on the wall coming in my house and wanted go give me a discount. They also left me with a couch with only two of the four legs on it and said they would go get me something from a different couch until they could find them. NO WAY! You got to stay on top of them to get what you paid for.
Hope you have a nice house warming party and get to show off "perfect" new furniture.
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Paymore And Shenanigans
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JOHNSON CITY, NEW YORK -- Where do I start with my rant about Raymour and Flanagan? probably would begin with 2 words... Paymore and Shenanigans.....I've had about every bad experience that I could possibly have with this company or at least with the Johnson City, NY store.
First, their sales tactics are extremely pushy and unprofessional. All the employees are liars. Being able to look beyond that I made the huge mistake of buying an expensive bedroom set from them because I thought we were getting good quality furniture. Wrong!! Extremely defective furniture was redelivered 4 times because of major flaws until I finally had to demand my money back and provide legal documentation that I was entitled to my money back under NYS implied warranty law.
At the same time I bought the bedroom set I purchased a replacement table for my dining room set that I purchased previously at Raymour. the table had to be delivered 3 times until it was finally right. When I was negotiating a price for all the furniture the salesperson and I agreed on a price plus FREE DELIVERY. When I paid, a delivery charge was added to the bill but they subtracted the cost of delivery from one of the pieces of furniture. Now they refunded the bedroom set but I kept my table since I have the rest of the set....when I received my refund it was short $80 plus tax.....go figure....the delivery fee....I call and explain to them that the salesperson had offered me free delivery and they told me that I was paying the delivery fee end of discussion.
I went there to talk to them in person only to have them call the police on me (or at least they said they did) I don't know because I left at that point.... I didn't do anything to involve the police....in fact I tried calling several times for 2 days to resolve it on the phone until I showed up there. Every employee has lied to me and I feel like I have been cheated. Raymour has literally stolen my money and are refusing to give it back. I was told by the store manager that I was no longer a Raymour Flanagan customer as if I did something wrong by refusing to take defective furniture with wood filler and broken drawers and other major flaws.
To top everything off, I had paid for a 5 year warranty on my table. Apparently that warranty is null and void and my money was returned to me without my permission. Isn't a warranty a legally binding contract? There are sooooo many more details I left out of this to even make it semi short and there are so many more things I could say but I won't waste any more of my time. Raymour has already wasted a month of it and the situation still hasn't been completely resolved.
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Not Reputable-Thieves-Liars-Stay Away
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WOODBRIDGE, NEW JERSEY -- My wife and I went to a Woodbridge, NJ branch to buy a mattress. My wife is 73 y. o. and has Cancer. We were shown an IMatress setup with an adjustable frame. Told that the remote for the base can be wired or non wired. I chose the wired model. Lucky that I was looking over the salesman's shoulder when he wrote up the order as I noticed that the base he wrote up was a Temperpedic brand. He did not tell me this but just went ahead and wrote it in on the order. When I asked him what he was doing I was only then told that the IMatress does not make a base that was wired. Did not tell me this before.
I asked to see what the Temperpedic base looked like and was shown this crappy ugly base that was in a different area of the bed dept. The base was not cheap ($2,800). HE TRIED TO SLIP THIS IN WITHOUT TELLING ME. I said OK I'll take the wireless IMatress remote model and paid the extra $200. I then asked if the delivery men wore shoe covers as I have white rugs. He said yes they do. OK then I paid. When it came to deliver the mattress- the drivers did not bring shoe covers with them. When I offered them some to wear, they refused. I said then you'll have to take your shoes off.-They refused to do that that also. I said then I will cancel the order. They did not care.
They called the store mgr - he said that they cannot do any of that and never would. SALESMAN LIED AGAIN. I cancelled the order which was about $5,600.00. When I asked the mgr to credit my cc account I was told that I had to come into the store to do that. What a terrible policy. I told him that if I called my credit card company to cancel that the store would have to fill out paperwork. He did not care. I SAY STAY AWAY FROM THES STORES. They lied to me and they tried to pull the wool over my eyes. THEY ARE NOT REPUTABLE & WILL MISLEAD YOU. THIEVES-STAY AWAY. THEIR POLICYS SUCK.
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Scammed from Raymor and Flanigan Yonkers Location.
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YONKERS, NEW YORK -- Please do NOT buy furniture at this store. I purchased a mattress from this store and was told if I opened up a store credit card that I would get no interest for one year.
When I received my credit card statement a few weeks later, I found interest was added and would be charged until my balance was paid off. I called the bank who issued the card who then told me to contact the Raymour and Flanigan corporate office. I then contacted the R&F corporate office who then told me to contact the store where I purchased the mattress from which was the Yonkers location. This is where the shadiness of this company begins. When I contacted the Yonkers location I was put on hold about 4 times from the secretary who can barely speak good English. I was then transferred to the salesperson whose name is GARY that sold me my mattress. He became VERY IRATE with me when I explained my situation TO THE POINT WHERE HE WAS YELLING AT ME. I then asked to speak with the manager. I then spoke with the manager whose name is SETH. Seth told me he would call me back to straighten out the situation. I received a phone call a few hours later from the Yonkers store stating they could fix the no interest problem but would need to add a $185.00 charge to the account in order to remedy the situation. This company scams shoppers. Please do not shop at this store. You cannot return their mattresses and they scam you with opening up their store credit cards.
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May 19, 2011
Malay Reserve vs. Bumiputra Unit (Property)
55 comments:
- Builders in London said...
Very informative post. Thanks for taking the time to share your view with us.
- May 24, 2011 at 12:46 PM
- Bahirah said...
i would like to know. i am selling a property under a master title. it is a bumi lot. the purchaser is non bumi. and the property is situated in daerah petalind, selangor. is it possible for me to sell off the house?what is the procedure?
thank you
- May 26, 2011 at 11:57 AM
- Bahirah said...
im Bahirah. i would like to ask your opinion, im selling off one of my properties. it is still under the master title and the property is in selangor. the issue is it is a bumi lot. and the purchaser is not bumi. how do i tackle this problem? what is the procedure to transfer the property?
thank you.
- May 26, 2011 at 12:15 PM
- kruel74 said...
Bahirah, I did explained in my post how you can sell off a property under a master title. You need to ask the developer to allow you to sell it. You need to check the Sale & Purchase Agreement you have signed with the housing developer when you buy it whether there is any mention in it that it is a bumi lot. It may just be a property under a bumi quota.
The procedure of selling it the same if it is not a bumi lot. You will need the developer to sign the deed of assignment which they may refuse if the buyer is a non-bumi.
One last advice, pay a lawyer to advice you and don't just use the buyer's lawyer. And make sure the agreement between you and buyer covers issue of termination of the agreement if the consent can't be obtained
- May 26, 2011 at 9:41 PM
Hi Kruel74,
I bought a sub-sale property (6 years condo, freehold) under master title from bumi. I'm non-bumi and I'm not sure if the property is a bumi lot or bumi quota. According to my lawyer, the title does not contain any restrictions (state authority's consent is not required) and the consent from the developer has been acquired.
(1) Since the property is still under master title, is there any complication for me to obtain the strata title? Would there be by any reason that the state authority refuse to issue the strata title since the unit is bumi lot or bumi quota?
(2) Would there be any potential issues if I want to re-sell it to non-bumi in the future?
(3) Once the strata title is issued, do I still need the consent from the developer or state authority?
Many thanks.
- June 5, 2011 at 6:07 PM
Hi Kruel74,
Additional information for my previous post on 5/6/11:
1. The owner (first purchaser, bumi) told me that he bought the condo with bumi-discount.
2. I think the Sale & Purchase agreement (between the first purchaser & the developer) does not mention anything about the bumi lot. I will check it again.
Thank you.
- June 7, 2011 at 2:53 PM
- kruel74 said...
I am sorry for taking quite long to reply as I was travelling. I am of the believe, once you have taken any bumiputra discount, although there is no mention of the property being a bumiputra lot either on the SPA or the title, you have made it into a bumiputra lot.
I have a lot of clients who argued otherwise, even to the point of wanting to give back the bumiputra discount to the developer but as long as you took the discount, you have made it into a bumiputra discount.
If the title is issued and there is no mention of it on the title, you are scott-free but if not, you can't argue that you didn't know.
I may write my experience in handling matters involving sales between bumiputra to non-bumiputra in the near future
- June 14, 2011 at 5:23 PM
- Eunice said...
i am buying a malay unit condominium which is still under master title. i had confirmed with the developer that the developer consent can be obtained but the issue is the land title is with restriction "state authority consent is required". in this case, is it possible for the property to be transferred to non malay?thanks
- August 25, 2011 at 12:05 AM
- kruel74 said...
Hai Eunice,
You may have a problem when you get your strata title later. It would help if there is no label on your S&P that the property is a bumiputra property and the strata title too when it is out.
Depending on the location of your property, you (or specifically the seller) has to give reason(s) for selling his property.
Check your lawyer
- August 29, 2011 at 12:50 AM
I am a Muslim Malay / Bumiputra. Can I buy a Non-Bumi title property? How could I proceed with the necessary?
- September 25, 2011 at 7:52 PM
I have just bought a house under the Malay reserve land from the Vendor who is migrating in Saudi Arabia. Currently, SPA has been signed by both parties, vendor and buyer and loan has been approved. However, the lawyers said that I have to wait for the vendor to come back and go to the land office together to sign the transfer. I have been chasing the real estate agent to get the vendor to come back and sign but the vendor is too busy and could not come back. The SPA has exceeded 4 months as at todate. Is there any alternative to expedite this matter.
Thank you
- September 29, 2011 at 10:24 PM
- kruel74 said...
Akbar - A bumiputra can buy a non-bumi lot but it then becomes a bumi property and if you want to sell it to non-bumi later, it will not be as easy (you have to get consent and all) UNLESS it is a freehold property (which doesn't restrict in the first place)
Lizal - No matter how it is done, the signing of the seller and buyer of a Malay reserved land has to be done in front of a district officer (DO) or an assistant district officer (ADO) but is not confine to a the place the property is located. Check with any district officer (or you lawyer) whether a notary public or an officer in the Malaysia commission in Saudi can witness the transfer document
- September 30, 2011 at 12:36 PM
dear kruel74
i guess my question will not be any different from a couple that have been posted here. but here it goes and i would appreciate if you can comment on it.
i bought a freehold condo and enjoyed bumi discount and therefore my unit is a bumi quota (or bumi lot??? can u please shed some lights here?).
i am in the process of selling my property to a non-bumi. the strata title has not been issued yet. i've been told that the purchaser will have to top up additional 7% to cover the bumi discount that i enjoyed. i've also been told that the process of transfer can take 8 months.
there is no 'bumi quota' restriction in my S&P and i can sell to anybody and the developer must give consent within 21 days upon receipt of application.
1) can the developer ask the purchaser to top up 7%?
2)i also read that according to latest housing act, consent from developer is no longer required for sub-sale. they only need to be informed. if this is so, can the developer ask for 7% top up and act as if consent from them is still required.
3)if the developer did not meet the conditions in the development order i.e. 30% bumi quota and paid the penalty to the state authority, are they allowed to recover the money by asking the purchaser to top up?
4) if the 30% bumi quota is achieved and there should not be any problem to get the strata title issued, is there any reason why can't i sell it to a non-bumi since it is a freehold property?
5) if the strata title has been issued with 'bumi-lot' stamped on my unit, is there any reason why i can't sell it to a non-bumi since it is a freehold property?
hope you can shed some lights here.
- October 20, 2011 at 8:58 PM
- kruel74 said...
Anon :
Here are the basic answer :
1)The developer can ask for the purchaser to top up the 7% discount they gave before but it may not solve the 'problem' the property being a bumi lot
2)Although consent is no longer needed, a developer is a party to the transaction so they can refuse to sign on the dotted line unless the requirement is complied
3) The purchaser is only bound by what is in the Sale & Purchase Agreement between them and the developer
4) Yes. That is true. I did it personally
5) That 'bumi-lot' stamp is the reason regardless of it being a freehold land. A freehold land still can comes with certain conditions and being a bumi-lot can be one of it
- October 21, 2011 at 12:17 PM
- Ray Chong said...
What abt a bumi bought a property from a non-bumi in a sub sale case and now wanna sell it to a non-bumi?This property is L/H and under master title.
Can it be done?Hope to seek ur advise.
P/S:- when u'll be writing & releasing a book related to this topic?Can't wait to have 1..=)
- October 23, 2011 at 11:30 AM
- kruel74 said...
Ray Chong - When a bumi buys a non-bumi lot, the quota (if any) applies to him regardless with or without title. When he/she sells it back to a non-bumi, whatever rule (then) about bumiputra ownership applies to him.
As an example, if during that time he sells it to a non-bumi and according to the record of the management (developer) they are short of 70% of the required bumi quota, they may not allow it. Usually, this is when they are applying the strata title
- October 24, 2011 at 10:42 AM
- Ray Chong said...
En.Khairul. Thanks for ur reply.
For this case I've checked with the developer & they said the bumi quota only applied when this property 1st launched, but not for sub-sale(I'm not sure it's true or not).
Also, I've been told that buyer only need to get consent from Land Office(they sound like developer side have no problem for this transaction). Whether the ownership can be successfully transferred to a Non-Bumi or not is up to Land Office's discretion. Is this true?
Would there be any issue when come to strata title in later stage if this property successfully been transferred to a non-bumi buyer?Pls advise
At last, hope you don't mind to give me ur email & contact number so I could reach you if anything that need ur urgent professional advise.My email address is email@example.com.
Hope to get your reply soon & Happy Holiday to u.
Thanks & Regards,
Ray Chong
- October 26, 2011 at 12:15 PM
Hi, im chong. Im buying subsale lease hold house which is not a bumi lot but the owner is bumi. Im waiting the land office to sign the consent. But already 4 months pass. It still no news from state authority. What should i do . Your opion is much appreciated.
- January 11, 2012 at 9:46 PM
- Khairul Anuar Shaharudin said...
Hai Chong, as a buyer you can only wait. As it is alrady 4 months and I think you have a lawyer, you should be asking your lawyer to follow up with the seller. If the seller can't obtain consent, which usually runs indefinitely depending how many times they are will to appeal to land office to allow the sale, you have to get advice on how to cancel your SPA which usually will go back to status quo (everyone get back their property/money) but you may not get all the legal fees or disbursement you have spent
- January 12, 2012 at 11:43 AM
Hai mr khairul, thanks for ur reply. I already contacted the seller lawyer. The lawyer said my document pending MB to sign and will getting finalised this month end. Is it a good sign? Election is getting near, is it will affect my process? From chong.
- January 17, 2012 at 12:22 AM
- Khairul Anuar Shaharudin said...
You have to keep your follow up with the lawyer. They can advise you better as they have all the facts about the property and such. Usually election will not affect current property transaction, in my experience...
- January 17, 2012 at 10:49 AM
- grt3 said...
I nd some clear procedure on doing a land transaction.
Its a leasehold land in selangor, just after 5 yrs.
Purchaser pay 25k as part of purchase. Then lawyer obtains the consent frm the state authority. Upon obtained, purchaser pays the balance sum. Lawyer do a transfer at kand office.
Is ths way corrct? Hv to pay any R P GT.
- February 15, 2012 at 9:14 PM
- Khairul Anuar Shaharudin said...
grt3 - As you already have a lawyer and question like this have to be dealt in real life, you should ask him or her to explain the procedure and timeline.
In nutshell, you will get your money upon the transfer, not when you obtain the consent.
RPGT will not have to be paid if after you it more than 5 years but you still have to declare it. Check my earlier post on it.
- February 18, 2012 at 9:31 PM
Helo there,
First of all Im a bumi. Intend to buy a new development property but i have few concerns. Please enlighten me.
1. If i didn't take the bumi discount 7% does it make my unit non-bumi lot?.
2. I ask the agent regarding this concern but they mention that currently the developer only categorize based on purchaser not on unit lot. Bumi and non-bumi purchaser. Due to master-title reason.
3. So if the number 1 answer is no, i conclude that bumi purchaser dont have buying power to bought a non bumi lot on new development project?. In order developer need to hit the quota.
4. Is there a solution to this case?.
Thanks for your explanation n answers.
- February 24, 2012 at 7:14 AM
- Khairul Anuar Shaharudin said...
Anon :
1) Not taking the 7% discount does not make it a non-bumi unit;
2) Your agent is correct;
3) Simple answer to this question is yes but it is not buying power but just about quota fulfillment as you mentioned;
4) Buy under your name, if there's no label about the property being bumi or non-bumi, sell it to whomever you want and get a good lawyer who can help you
- February 24, 2012 at 11:33 AM
- Jobless Girl said...
Great information and now I have better idea on Malay Reserve vs. Bumiputra unit.
- March 19, 2012 at 9:15 PM
- Jobless Girl said...
Salam En Khairul,
If the perious S&P sound as below:
"Penjual bersetuju menjual dan Pembeli pula bersetuju membeli Harta tersebut bebas dari segala penyerahhakkan, gadaian dan ikatan dengan milikan kosong tertaluk kepada terma-terma dan syarat-syarat berikut ini".
Does this statement tells that this property is non bumiputra unit?
What are the commonly words use to describe that this unit is bumi lot or not bumi lot?
What is kepentingan sekatan?
Hope my question does not overwhelm you.
- March 19, 2012 at 9:27 PM
- Khairul Anuar Shaharudin said...
Jobless girl,
That is not a statement or clause about the property being bumiputra or non-bumiputra unit. Usually it will state that 'This property can only be sold to bumiputra purchaser' or something in that gist.
It is 'sekatan kepentingan' and it is whatever limitation a property has on it like 'Harta Inj Hanya Boleh diPindahmilik Dengan Kebenaran Pihak Berkuasa Negeri' among others
- March 20, 2012 at 9:19 AM
I would like to know, in the case that 30% of the bumi lot already set, what if a bumi want to buy a non-bumi lot, is the developer still need to give them the discount?
- April 17, 2012 at 8:57 PM
- Khairul Anuar Shaharudin said...
As long as you have fulfilled the quota, you don't need to give any discount to any sale to bumiputra anymore. Bumiputra can always request to pay full price but it will still be a bumiputra lot
- April 18, 2012 at 10:54 AM
- chong said...
Hi mr khairul,
Finally land office had signed the consent. Transfer bumi to nonbumi. since last year august until now. It is long waiting process.
frm chong.
- April 20, 2012 at 10:47 PM
- Khairul Anuar Shaharudin said...
Good to know that Chong and this is not the longest I know about. Some has to wait for 2 years
- April 21, 2012 at 11:59 AM
- ahong said...
I need some advice if possible. I am a Chinese (non Bumi)married to a Malay. Can I buy Bumi lot? If cant is it possible if I buy it with two owner me and my wife?
Thanks in advance.
_Chee Hong
- May 12, 2012 at 10:54 PM
- Khairul Anuar Shaharudin said...
I have Chinese Muslim clients who own bumiputra lots either with their spouses or by him/herself. It depends on your supporting documents. An Amanah Saham Bumiputra book will help a lot
- May 15, 2012 at 3:36 PM
Dear Lawyer,
I recently put a deposit down for an apartment unit Freehold. It is a subsale. After paying the deposit i realized it was a bumi lot. I am not a bumi.. I called the developer and some say that maybe they can do a double transfer, or maybe it will take time.. maybe this maybe that.. They did say that no matter what, the developer must sell it to the bumi guy first before it can be transfer to me by the bumi guy. I called a lawyer that I was going to engaged, all he said was, it can be done if the developer is willing to do a double transfer or otherwise it will just take time. From the phone conversation with them, it doesn't feel like the developer will be interested in doing a double transfer for my case.
I am not very sure where I will be getting along in this and since the strata title isn't out yet..
I am forsee- ing that it will be a very long wait for me as i have to wait for the strata title to be be handed out before obtaining the transferred unit? And if they definitely have to transfer it to a bumi first, what are the chances that the current bumi seller now might take off or disappear after receiving money from me and my bank? would i still not need him around for the developer to give him the strata title first?
How complicated can this get? And as per such, I cannot do any renovations and etc. until the strata title is sorted out right?
Please help. I'm at lost.
- May 17, 2012 at 11:59 PM
- Khairul Anuar Shaharudin said...
You have the answers and the advisors.
One more option is to cancel the transaction if you think it is for the best
- May 20, 2012 at 2:52 PM
Hi Khairul,
Im Wong and would like to ask your opinion.
I had just bought an unit of flat from public auction. Subsequent to the auction, I received a letter of confirmation from the developer stating that the lot is a bumiputra lot and thus, they do not consent to the transfer.
As I understand, due to new amendment in the Housing Development Act, we are no longer require to obtain consent from the developer. Thus,
1) Can I proceed to buy the property without the consent of the developer?
2) Can the developer refuse my transfer and subsequently when the strata title is issued, does the developer has the right to not include my name in the transfer since they do not consent to the transfer?
Many thanks.
- June 15, 2012 at 1:54 PM
I had just bought an unit of flat from public auction. Subsequent to the auction, I received a letter of confirmation from the developer stating that the lot is a bumiputra lot and thus, they do not consent to the transfer. As I understand, due to new amendment in the Housing Development Act, we are no longer require to obtain consent from the developer. Thus,
1) Can I proceed to buy the property without the consent of the developer?
2) Can the developer refuse my transfer and subsequently when the strata title is issued, does the developer has the right to not include my name in the transfer since they do not consent to the transfer?
- June 15, 2012 at 1:57 PM
- Khairul Anuar Shaharudin said...
Yes correct, you don't need the developer's consent to transfer a strata property anymore. You just need to inform them and they will tell you how much you still owe them in maintenance and such.
However, you are an auction case. It is not covered under the normal housing law. Get a lawyer to advice you.
As for when strata title is issued, this is where you may be hit with a snag. You will have to get the land office consent.
As an investor, recover back your investment by selling it off to any bumiputra buyer to be safe.
- June 18, 2012 at 4:00 PM
- YeetKuang said...
I just bought a double storey freehold house in Cheras, Selangor.
When I paid the earnest deposit and signed the purchase agreement, the owner had not signed the purchase agreement yet.
On the next day the agent sent me the purchase agreement after signed by owner, I found that the owner is a Malay.
I questioned the agent, but the agent insisted the unit is non-bumi unit, he said he had confirmed with developer (the unit is still under master title).
My questions:
1) Will my purchase be processed by non-bumi unit procedures? or following bumi unit procedures?
2) Do I have right to cancel the purchase and get full refund of 3% earnest deposit without penalty? FYI I have just paid the 3% earnest deposit 2 days ago.
Thank you so much.
- September 5, 2012 at 1:29 AM
- Khairul Anuar Shaharudin said...
Yeet Kuang,
There's no bumiputra or non-bumiputra process. Especially as the property you are buying is a freehold. It can be transferred without the need for consent from land office. To get a peace of ind, go check with the developer yourself.
Read the form that you signed and see any terms about penalty. If you think you were misrepresented by the agent that's your way out
- September 5, 2012 at 9:05 AM
- YeetKuang said...
Thanks for your reply.
The purchase agreement does mention that:
"3% as earnest money upon acceptance of the offer which shall be forfeited as compensation should I / We subsequently cancel, withdraw, abort or fail to proceed further in this transaction"
If I don't want to check with developer, I don't want to take risk in future when I resell the unit, can I cancel and get full refund?
How to be considered as misrepresented by agent? I have consulted a lawyer, she said the deposit would be forfeited, since the property is a freehold unit, there is no problem whether bumi or non-bumi lot, so the agent has no obligation to tell me if the seller is Malay. Is what she said true?
Many thanks.
- September 5, 2012 at 10:48 AM
- Khairul Anuar Shaharudin said...
Yeet Kuang,
She is in a way correct. A seller being a bumi or not is not a misrepresentation as there's no law to divulge that information in a property transaction except that as transferring property in Malaysia between bumi and non-bumi is a problem if it is a leasehold, it is an issue. As it is a freehold, there's no issue as consent from state authority is not needed
- September 5, 2012 at 11:13 AM
Hi, Encik Khairul.
I would like to know that is your answer for the above question apply for every state OR just apply on Selangor state?
If a bumi lot sell to a non bumi on subsale, there will need to top up the discount money to the state land office? Is this confirm? I have consult 1 lawyer film, but she didnt mention about this to me. I am now in dilemma to buy the bumi property or not.
Your answer will be my guidance. Thanks
- September 21, 2012 at 5:03 AM
- Khairul Anuar Shaharudin said...
Dear anonymous,
The answer to the questions above will be true for Selangor and Kuala Lumpur but Selangor land offices nowadays seems to be stricter.
The bumi discount is to be topped up to the developer and not to the land office. If the property is a strata, the transfer is still under the list retain by the developer until strata title is issued for the property. If the property is landed and the consent is with the state, there is no issue about the transfer if the land office allows it.
There may be complication which is mostly the timeframe for the consent to transfer to be granted but I have so many successful transfer as many as those which has to go through the appeal process
- September 21, 2012 at 3:36 PM
Hi En. Khairul,
My name is Tee. I need your advise. I intend to buy an MCL titled, landed property in Melaka. My dad is a Chinese from Perak and my mom is a Malay from Sabah. I am borned in Sabah, which makes me a Bumiputera. But now, we reside in Johor and owning a property in Johor, Bumi lot.
However, I got contradicting opinion from bankers and agent in determining whether I or my mom is a Malay or not (this lead to whether we could buy the property or not). I tried to refer to your earlier post on the definition of Malay...and I thought, it fits well with me, and I always think I am a malay anyway. I am a Muslim, who speaks Malay and lives with Malay custom since I was born... and I was born in Malaysia. I couldn't even speak Chinese!
However, the agent told me that I couldn't buy the property under my own name alone, since I am a "kacukan" ; my dad being the chinese) makes me a non-malay? unless (maybe) I could include my mom in the S&P agreement? (but, then again... a banker told me that....my mom, a malay from Sabah, does not make her a malay in 'Melaka'?) suddenly now, I feel like we are divided and not "federated".
And another problem is.. even if we could put my mom's name in the S&P, the bank will not grant her a housing loan, since she is not working? And even if my mom is entitled to buy the MCL property under her name, can my name be included in the S&P/ sharing and owning the property? (because I am the one who has the income and therefore, possibly get a housing loan for it) but it will not make any sense my name is not in the S&P...
The most important things at the end of the day, is the agreement of DO for the transfer right? Is there a way I could convince the DO their definition of me being a malay? or.. could you possibly shed some lights on this please?
- December 27, 2012 at 12:11 PM
Hi Khairul
Your articles are very useful and very appreciate your sharing.
I had recently bought a leasehold property in Kuala Lumpur from a bumi.
The strata title did not mentioned it is Malay reserved nor bumi lot and my lawyer had conducted the land search and confirmed.
I sign the SPA on end Oct and loan agreement on mid Nov and had paid the legal fees and stamp duty.
However, the seller's lawyer only sent in the application of transfer to land office in end Nov (which should be within 14 days from date of SPA). The deadline given is 3 months from date of SPA which I hv right to call off the SPA if consent not able to obtain by then.
My questions are: -
1. If after 3 months, consent still not able to obtain, if I call off the SPA, will I get my stamp duty back (for both SPA and loan agreement)
2. How much normally the lawyer will charge if the SPA is call off?
3. If both of us (seller and buyer) willing to extend the time for the consent, what is the duration for extension is reasonable?
4. Heard that KL land office is more efficient, is that true?
Thanks and have a nice day.
- December 30, 2012 at 10:12 PM
- Khairul Anuar Shaharudin said...
The people you ask advice from are not the best persons you should ask. My advice go have a chat with the ADO who is in charge of of this matter at the land office in charge of your land. I have taken clients who were actually was a Singapore citizen when he was born, born in Germany and only get his full Malaysia citizenship when he was only 10 years old.
As I said, we had a discussion with the KL ADO in charge of Malay reserved land and she agrees that he is Malay. I am not that well-conversed with MCL land so I will suggest you are the expert and they are always at the source, the land office
- January 1, 2013 at 4:03 AM
- Khairul Anuar Shaharudin said...
1) You have only paid the stamp duty to the lawyer and not the stamp office. You should get whole refund if you call it off
2) Half of the total legal fees. It is in the Legal Profession Act 1974
3) Can't really say how long specifically. I had clients extending their timeframe up to 1 year and in my own experience, I extended mine up to one year from original dateline. It depends on your own willingness to wait.
4) KL land office was once very efficient but from what most of runners told me Selangor land offices are up there in being efficient too. They revamp their operation since 2010 due to a research/survey about what they need to improve. But, when it comes to Malay reserved/bumi lot, it is true, KL is more lenient
- January 1, 2013 at 4:10 AM
can bumiputra buy malay reserve?
can chinese muslim @ india muslim buy malay reserve. Because in Melaka most house is MCL.
- January 26, 2013 at 3:58 PM
- Bruce Tan said...
Hi Khairul,
I really enjoyed your blog as it is highly informative.
i would like to seek your advice in regards something along the lines in this discussion.
I am looking at this particular property which is freehold and strata title ALREADY issued to the residents of the apartment. I was told that there are no issues for a non-bumi to purchase a bumi unit, since the strata title is already out.
Is this true, and if so are there any other things to consider or ask before I proceed with this transaction?
Thank you
- May 3, 2014 at 11:32 PM
- Khairul Anuar Shaharudin said...
If your information is correct then you have nothing to worry about. All the information in the strata title are the information you need.
- May 6, 2014 at 2:48 PM
dear lawyer,
i am thinking of buying a sub sale condo in kl (6 years old, Free Hold). the current owner is a bumiputera .
the condo has no bumi lots but has bumi quota.
The malay buyer claims did not get the 7% discount(but he himself not sure) and also not sure if this is a bumi lot or a bumi quota unit. There is nothing stated in the SnP about the bumi status.
developer has applied for the strata titles with the state government and in the process of getting it (strata title will be released early Jan 2015).
the developer says there is no restriction in master title.
The developer says that there is no problem with the transaction but does not want to give in black and white saying that this is not a bumi quota unit or a bumi lot. Developer saying that it is not the procedure , and they will give the usual confirmation that is normally given (detail of property,current owner,any balance and etc.) Is this considered consent from developer? What else would the consent/ confirmation from developer has? Will the consent clearly state that there is no objection for subsale to non bumi and state that this isn't a bumi unit.?
Is the consent from developer alone enough? what should the consent consist of?
Do u think it's safe to proceed if developer just give the usual confirmation/consent? (without stating that this unit is not a bumi lot).
Do I have to get state consent if this deals goes on?
very confused....
- May 9, 2014 at 9:03 PM
- Khairul Anuar Shaharudin said...
Dear confused,
You are confused because the responsibility to get the consent from the developer AND the state, if need be, is the responsibility for the SELLER.
From the story you stated here the developer is correct as they only do give consent when there's a request from the Seller.
If a title is out, if the property is freehold, the property can be transferred without getting the consent from the land office.
If there is no mention of bumiputra quota anywhere, there is no need to get such consent from either the developer or the land office
- May 9, 2014 at 9:41 PM
Dear lawyer/mr khairul,
Thank you for the prompt reply. Appreciate it. If u are having a road show or talk on educating first time buyers or etc., I would definitely join.
Is my understanding below correct?
(A)Strata title not released or is in the process (for a freehold condo in KL)
If the condo which is a free hold and still under master title (even though the proses for application for strata title has already been submitted by developer) can be sold from bumi to non bumi given:
a) The developer has given consent for the sale
b) There is no restriction in the master title
c) It is not a bumi lot/bumi quota lot
And Finally The memorandum of transfer can be signed once strata title is issued later,given the developer has consented for the sale (directly transfer from developers name to the latest/current owner).
Now Lets say that the current unit is one of the bumi quota unit to full fill the developers requirement of bumi quota as in the Development's order, can the developer still consent for the sale? Are the developers at fault by doing so OR are they allowed to do so since they have already applied for the strata title?
Does this mean that a bumiputera owned freehold condo automatically becomes a bumi lot and this would limit the buying and selling power?
I heard the agent talking about double transfer? What does this mean and which context does this apply to?
Not very confused as of now
- May 10, 2014 at 1:02 AM


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