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Book your room at The Royal Hawaiian, A Luxury Collection Resort
Room, Garden ViewMax Occupancy: 4 guests (up to 3 children)
Standard Room (Historic Grove)Max Occupancy: 4 guests (up to 3 children)
Junior SuiteMax Occupancy: 3 guests (up to 2 children)
Standard Room, Ocean View (Historic Wing)Max Occupancy: 4 guests (up to 3 children)
Room, Oceanfront (Tower)Max Occupancy: 4 guests (up to 3 children)
Junior Suite, Ocean ViewMax Occupancy: 3 guests (up to 2 children)
Suite, Garden View (Historic Wing)Max Occupancy: 5 guests (up to 4 children)
Premium Room, Ocean ViewMax Occupancy: 4 guests (up to 3 children)
Premium Room, Ocean View, Corner (Tower Wing)Max Occupancy: 3 guests (up to 2 children)
Historic beachfront resort in central Waikiki
Beachfront resort
This iconic resort, reopened in 2009 after an extensive renovation, is located on the sands of central Waikiki, within the Royal Hawaiian Center on Kalakaua Avenue.
Luxurious oasis
Guests of The Royal Hawaiian enjoy a weekly luau, private beach, tropical garden, and health spa with outdoor cabanas. The oceanfront Azure restaurant serves fresh seafood.
Modern retreats
Located in the original Historic Building or modern Royal Beach Tower, all 528 guestrooms offer iPod-compatible clocks, LCD TVs with premium channels, high-speed Internet access, and compact refrigerators.Information missing or incorrect? Tell us!
The Royal Hawaiian, A Luxury Collection Resort
Hotel Amenities
The Royal Hawaiian, A Luxury Collection Resort is set among beachfront gardens, making it feel far away from the activity of Waikiki. The resort shares Helumoa Playground with the adjacent Sheraton Waikiki, which features an outdoor pool with waterfalls and waterslides. The resort has its own spa tub. Guests have access to 6 luxury cabanas with Internet access and light refreshments. Guests can also enjoy 1 E Komo Mai Tai drink or non-alcoholic drink per person per stay (included in the resort fee).
The Royal Coconut Grove, once a playground for monarchy, now offers a wide array of cultural programs to provide guests with an authentic Hawaiian experience. On Monday evenings, the hotel hosts the Aha 'Aina Luau with a Polynesian show and dinner. The Abhasa Spa offers a variety of treatments in a tropical garden setting.
Guided and self-guided historical and garden tours are available. The resort hotel has a business center and offers high-speed Internet access (included in resort fee). Valet parking for one vehicle per stay is also included in resort fee.
- 24-hour front desk
- Airport transportation (surcharge)
- ATM/banking
- Valet parking (surcharge)
- Bar/lounge
- Breakfast available (surcharge)
- Business center
- Dry cleaning/laundry service
- Elevator/lift
- Express check-in
- Express check-out
- Full-service spa
- Gift shops or newsstand
- Hair salon
- Tours/ticket assistance
- Number of outdoor pools - 2
- One meeting room
- Luggage storage
- Total number of rooms - 528
- Health club
- Garden
- Concierge services
- Babysitting or childcare
- Laundry facilities
- Spa treatment room(s)
- Multilingual staff
- Porter/bellhop
- On private beach
- Restaurant
- Safe-deposit box at front desk
- Beach umbrellas
- Beach cabanas (surcharge)
- Beach sun loungers
- Beach towels
- Shopping on site
- Smoke-free property
- Spa services on site
- Spa tub
- Supervised childcare/activities
- Use of nearby fitness center (complimentary)
- Wedding services
Family Friendly Amenities
- On private beach
- Outdoor pools
- Rollaway/extra beds available
- Laundry facilities
- Babysitting or childcare
- Refrigerator
Room Amenities
- Premium TV channels
- Pay movies
- Premium bedding
- Hypo-allergenic bedding available
- Air conditioning
- Climate control
- Phone
- Refrigerator
- Designer toiletries
- In-room massage available
- Slippers
- Bathrobes
- Hair dryer
- Iron/ironing board
- Desk
- Rollaway/extra beds available
- Cribs/infant beds available
- In-room safe (laptop compatible)
- Flat-panel TV
- Complimentary newspaper
- Daily housekeeping
- Room service (24 hours)
- Wireless Internet access (surcharge)
Where to Eat
Azure - The oceanfront restaurant serves fresh seafood roasted in herbs or prepared with tropical seasonings, along with a selection of wines and a raw bar with shellfish.
Surf Lanai - The upscale beachside café serves classic American cuisine with tropical accents. À la carte breakfast and lunch available.
Mai Tai Bar - The outdoor beachside bar serves cocktails and appetizers and features ocean views, tropical music, and live entertainment.
Nearby Things to Do
In addition to a spa tub, the resort is nestled on its own private area on Waikiki Beach. Beach cabanas are at guests' disposal for a fee, as well as sun loungers, towels, and umbrellas.
A few minutes' walk away lies Kapiolani Park, home to tennis courts, sports fields, an archery range, and the Honolulu Zoo. Ala Wai Golf Course, 1 mile (1.6 kilometers) from the resort, has an 18-hole course, driving range, and pro shop. An additional treat for Golf fans is the Resort's affiliation with Waialae Country Club, which allows guests exclusive access and rates to this otherwise private, premier golf course.
The recreational activities listed below are available either on site or near the resort; fees may apply.
- Scooter/moped rentals nearby
- Golfing nearby
- Surfing/boogie boarding nearby
- Bicycle rentals nearby
- Hiking/biking trails nearby
- Sailing nearby
- Scuba diving nearby
- Parasailing nearby
- Windsurfing nearby
- Snorkeling on site
- Yoga classes/instruction on site
Spa Services
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Prenatal massage
- Reflexology
- Couples treatment rooms
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Massages
- Body treatments
- Facial treatments
To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.
- Accessible path of travel
- Accessible bathroom
- Roll-in shower
- Accessible parking
- In-room accessibility
- Accessibility equipment for the deaf
- Braille or raised signage
Hotel Policies
Minimum check-in age is 18
Check-in time starts at 3 PM
Check-out time is Noon
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Resort fee: USD 36.65 per accommodation, per night
- Internet access
- Phone calls
- In-room bottled water
- Valet parking
- Additional inclusions
- Valet parking fee: USD 15 per day
Awards & Affiliations
- The Royal Hawaiian, A Luxury Collection Resort is listed in the 2013 Travel + Leisure 500.
- The property is a member of Historic Hotels of America.
Family Plan
There are no room charges for children 18 and younger when occupying the same room as their parents.
Endless Escapes
The "Escape" room categories (only those with the word "Escape" in the title) are a rate-based room category and include no value-adds. No minimum length of stay required.
Not valid with any other offers.


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Tiny Tillia by Avon is a world of charming baby products designed to turn everyday routines into special moments for mother and child. The product line includes developmental toys, babywear and even pampering products for mothers.
The citrus scent of the body wash is pleasant. The Hand Cream and Body Lotion leave my skin feeling smooth and keeps the dryness away. The Hand Cream comes out a little runny so I have to be careful not to squeeze the tube too hard. Both the cream and the lotion work into the skin without leaving a white residue or film. Although it's geared primarly towards mothers, this gift set is nice would be nice for any female who wants to spoil their skin
a Rafflecopter giveaway

subset: commoncrawl


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Rainbow Days by The LunchBox™
Promoting healthy habits is the name of the game!
Missouri Team Nutrition is now accepting applications for Rainbow Days Salad Bar Promotional Events for the 2014-2015 school year!
Enroll Now!!
Register each school site separately. Thank you!
How we did in school year 2013 - 2014
- 4500 elementary school children have been exposed to a variety of fruits and vegetables through Missouri schools' salad bars
- 64 Simple, Creative, Adventurous events hosted by YOU
- Each school received a $200 stipend to help defray food costs plus Rainbow Day incentives to help market the program
Rainbow Days Events 2013-2014 - Testimonials/Comments
"The event was a huge success with increased participation across the board. Students were filling up their plates to create their rainbows."
– Colleen Johnston, Raymore-Peculiar School District
"Loved the Kale Chips – very popular."
– Peggy Thatler, Avery Elementary, Webster Grove
"Fruit cup most popular – pineapple, blueberry, raspberry."
– Meagan Gigger, Hudson Elementary, Webster Grove
"Jicama was served days later and the children could ID it."
– S. Plunkett, Edger Road, Webster Grove
"The students were very excited about the rainbow salad bar. They wanted to know if we can do this every week! We are going to expand our current salad bar selections to include some of the students' favorites."
– Dena French, Valley Park Elementary, Valley Park School District.
"Our students have eaten well from our vegetable bar for the last few years. This event strengthened our commitment to our students, parents and staff."
– Colleen Johnston, Eagle Glen, Raymore Peculiar.
"Our district has introduced a variety of fruits and vegetables into our salad bars including those purchased locally for about 5 years now. Our older students are cleaning us out on a consistent basis!"
– Colleen Johnston, Raymore Peculiar SD.
"Our school chef made this day into a 'special event'. He made flyers and students were anticipating the day. This was a fruit and vegetable party day at our school! We will implement it once every quarter – high interest! Thank you very much!"
– Mikia Pollard, Blossom Wood Day School, Hazelwood.
"The students and staff were very excited about this opportunity. We use cabbage leaves as bowls for building their fruits and veggies."
– Joyce Fisher, Frankford Elementary, Bowling Green R-1
"This was an awesome opportunity for the students. Great participation and feedback from students and staff. Would love to see event possible at Middle/High School level also! Thanks."
– Joyce Fisher, Bowling Green Elementary, Bowling Green R-I.
Download Instructions and Materials
- The LunchBox™ Healthy Tool Guide
- The LunchBox™ Healthy Tool Guide
- Rainbow Day Flyer (Customize)
- Rainbow Day Mini Poster (8" x 11 ½")
Optional Resources
The Missouri School Nutrition Fact Sheet
Missouri School Salad Bar Resources
This project has been funded at least in part with federal funds from the U.S Department of Agriculture. The contents of this publication do not necessarily reflect the view or policies of the U.S. Department of Agriculture, nor does mention of trade names, commercial products, or organizations imply endorsement by the U.S. Government.


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83   Matching Communities
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1546 West Water Street, Blue Island, IL, 60406
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A Supportive Living & Senior Apartment Community Offering Peace of Mind read more
8021 151st. Street, Orland Park, IL, 60462
  Memory Care
The Autumn Leaves Orland Park community offers a floor plan specifically designed for individuals with memory issues. read more
17400 Kedzie Avenue, Hazel Crest, IL, 60429
Rates from $1850.00
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Waterford Estates is uniquely different in several ways. Most importantly, we understand how the feeling of losing independence is often... read more
651 E. 151st Pl, PHOENIX, IL, 60426
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St. Andrew Manor Apartments has Independent Living and Low Income Affordable. read more
12828 S. LaGrange Road, Palos Park, IL, 60464
  Assisted Living
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Located just two miles north of Orland Park Shopping Center and within minutes of a major forest preserve system that follows the historic... read more
10300 Village Circle Drive, Palos Park, IL, 60464
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Peace Village Independent Living monthly rates starting at $1,460.00.
Assisted Living monthly rates starting at $4,120.00 read more
Assisted Living monthly rates starting at $4,120.00 read more
19715 Governor Hwy., Flossmoor, IL, 60422
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Step into a Sunrise Senior Living community and you can't help but feel at home. We stop at nothing to make your experience warm and... read more
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The Victory Centre lifestyle extends beyond the walls of your apartment to a variety of on-site amenities. Take advantage of computer and... read more
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Brookdale Olympia Fields, located in Chicago's south suburbs, our beautiful 21-acre community is only five minutes from I-80 and I-57 and... read more
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All types of sunglasses online at your fingertips. FramesDirect.com is the premium online sunglasses store for educated, upscale consumers globally. Unlike overpriced brick-and-mortar retailers and online competitors who focus on discounts, FramesDirect.com delivers the best high-quality designer shades and a superb customer service experience, but at reasonable online prices.
What are the best sunglasses? Quality is our number one concern, especially when it comes to shades, which are so vital to eye health. FramesDirect.com only sells designer sunwear, offering the largest selection of premium products available online.
As a company founded by eye doctors, FramesDirect.com was the first and remains the only online eyewear retailer that is staffed by certified opticians. In fact, the customer service phone center is staffed entirely by expert opticians, who are available to answer your questions 6 days a week.
The FramesDirect.com quality standard begins when we select only the best sunglasses to feature on our site. Virtually every designer who makes a high-end sunglass product is represented here.
Whether you're in the market for classic shades, like aviators or wayfarers, or new trends in sunwear, such as foldable frames or patterned lenses, we carry the designer brands you have grown to love.
If you're an athlete looking for the best eye protection for outdoor sports, FramesDirect.com offers a number of popular, high-tech sun shades with performance-enhancing, sport-specific features, such as specially tinted or polarized lenses and sweat-resistant, non-slip ear pieces.
Our demanding sunglass evaluation process has several steps. We will only consider top brands that are well designed and will please customers with regards to both comfort and style. In addition, all of our sunglasses follow best practice manufacturing standards.
FramesDirect.com only sells the best sunnies available on the market today. We keep up with advances in sunglass technology and always strive to offer our customers the best options. For that reason, we offer the highest-caliber sunglasses, with options like polarized lenses and UV-blocking gray and brown tints.
The sun's rays, though beautiful and warming, can also be harmful to your skin and your eyes. Not only can the rays lead to eye disease, but the sun's glare can also cause distractions while driving, working, and participating in sports. Along with sunscreen, sunglasses are the most vital element for shielding yourself from the sun.
In a nutshell, here is how it works: Though they are invisible to our naked eye, the sun's rays carry UV radiation to the earth in two forms, UVA and UVB. UVA accounts for 95 percent of the rays, while UVB is more likely to break through the atmosphere on cloudy days.
When the UV rays reach us, they are mostly absorbed by the eye's cornea -- the top, transparent surface of the eye. Repeated exposure to damaging UV rays can result in eye problems such as photokeratitis, pterygium, cataracts, macular degeneration, and cancer of the eye, eyelid, or surrounding skin. The answer is simple: block the UV rays with sun glasses.
Recently, The Vision Council has come out with a report, titled "The Big Picture: Eye Protection is Always in Season," that examined sunglass use in adults and children in the United States. Their report used data from a 2013 VisionWatch study and also included information they gathered from observing consumers and through phone studies of consumers.
The study found that even though individuals know they should be wearing sun glasses to protect their eyes from UV rays, they often don't remember their sunnies, lose or break them, or neglect to wear them for other reasons. A new report from The Vision Council titled "Finding Your Shades, Protecting Your Vision," showed that more than 55 percent of American adults lose or break their sun glasses every year. More alarming, 27 percent of adults never even wear sunglasses.
The Vision Council also found that parents were neglecting to put eye protection on their children: "Over half of parents do not utilize sunglasses to protect their children's eyes from UV exposure, opening the door for life-long damage."
Many people don't know what they're risking. While short-term exposure to these UV rays can leave you with swollen or light-sensitive eyes, or even the temporary condition of sun blindness, it's the long-term damage that opticians now worry about -- diseases such as cataracts, macular degeneration, abnormal growths on the eye's surface, and eye cancer.
UV damage from the sun is cumulative. In other words, your sun exposure will add up over your lifetime, which could mean continuing medical issues and vision problems later on.
But there is one easy step you can take to fend off potential damage: wear sunglasses, everywhere, every time you go outdoors.
We can take a note from Australia, the sun-soaked continent where citizens have adopted a fun motto when it comes to the sun: "Slip-Slop-Slap-Wrap." It means: slip on a shirt, slop on some sunscreen, slap on a hat and wrap sunglasses around your head.
But most Americans don't know the risk of going without eye protection. Although many are now clued in about the risk of getting skin cancer from the sun, "only 24 percent link UV exposure to cataracts," noted The Vision Council in a report called "The Hidden Dangers of UV: Keeping Your Eyes Safe." The report included an important notice: "A 2008 survey of more than 2,000 U.S. adults found that less than a third made their children wear sunglasses outdoors, compared to more than 80 percent who insisted on sunscreen." So the message of equal sun protection for eyes and skin clearly hasn't yet gotten across to the general public. The result: we risk harmful diseases of the eye.
Even though children spend more time outdoors than adults, their eyes are often unprotected. And it turns out children's eyes are especially vulnerable to UV. Children should wear sunglasses anytime they are outside because researchers have found that a child's eyes do not block as much UV light an adult's do.
The great part about sun glasses is that they are a fun fashion accessory as well as a necessary health precaution. So, most children (and adults) don't mind throwing on a pair of stylish shades before heading outdoors.
All sunglass lenses should at the very least filter UVA and UVB rays (look for a label that says it blocks "100% UV"). UV protection is unrelated to the darkness of tint a pair of sunglasses has, so be certain you are purchasing lenses that carry the full UV label. If you are an active skier or frequent driver, you may want to consider polarized sunglasses, which will also reduce glare. Polarization is a process that blocks intense reflected light from surfaces such as roads, water, or snow, and reduces glare. This helps ease eye strain and improve safety, but use caution in snow sports: in downhill skiing, polarized lenses may block light reflecting off icy patches, a danger skiers must stay alert to. (FramesDirect.com also sells designer ski goggles with UV-blocking lenses.)
There are also different tints to choose from that will make your view appear more gray or sepia. The Optician's Handbook wrote about lens tint in its 20/20 Magazine, saying that not one color tint fits all sunglasses wearers. Instead, "different lens filters can be tailored to enhance the visibility for selected activities, such as golf, tennis, clay shooting, or even computer usage." As new research appears documenting the negative effect of the blue light coming from computer screens, there may be an increased call for a brown lens.
Also consider the material the sunglasses are made from. Plastics, like nylon and zyl, are light enough for all-day wear. While plastic is a durable option, many styles, such as ever-popular aviators, are made from metal, or a mixture of both. Materials such as aluminum, stainless steel, and titanium will be best to reduce breakage or water corrosion.
The Vision Council states that sunglasses should be worn all year, since, of course, the sun is out all year. The key to increased wear is comfort. Find a pair (or several) of sunglasses that fit your nose bridge properly and sit comfortably over your ears. (The bridge fit is especially important for children who have an almost-flat bridge, and may do better with sunglasses that have a strap that goes around the back of the head.) If you regularly partake in active sports, consider wrap-around shades, which offer greater peripheral vision. Wrap-arounds are also the best choice for young children and older adults because they stop horizontal and vertical UV rays.
Sunglasses block UV radiation and protect vital parts of the eye. By regularly wearing shades, you can reduce the UV rays that reach your cornea. Lucky for you, shopping for sunglasses online is easier than ever at FramesDirect.com. Sunglasses are sold at most retail outlets, but for the best selection, you should shop online.
Also, if you are embarking on a sport like skiing, snowboarding, cross-country skiing, crew rowing, boating or fishing, you'll need top-quality, impact-resistant, high-end sunglasses that your local drugstore just may not carry. The best eye protection for these activities are going to be designed by a reputable manufacturer like Oakley, Maui Jim, or Costa, not some throwaway brand you can pick up in the local drugstore. And remember, always look for the 100% UV protection label and impact-resistant lenses.
At FramesDirect.com you will find over 2,500 sunglass options to choose from in a plethora of styles, shapes, tints, and colors. If you're having trouble deciding which sunglasses are right for your lifestyle or your face shape, you can pick up the phone and call 1-800-248-9427 to have one of the FramesDirect.com certified opticians help you with placing your order.
As 20/20 Magazine states, "Like cars, new technology in eyewear helps to create today's smart sunglasses." FramesDirect.com continually adds new brands and the latest sunglass styles to keep pace with new technology. Unlike sunglasses of old, today's sunnies use advanced filtering techniques to protect your eyes from sunlight, as well as use new materials to make frames and lenses safer, stronger, and more comfortable.
Consider going online and stocking up on a variety of top sunglasses in different shapes and styles to suit all of your varying needs, and then keeping them near your front door. That way, saving your eyes from harm just takes that one little extra step before your walk out the door -- putting on your sunglasses.


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Book your room at La Quinta Inn & Suites Redding
Standard Room, 2 Double BedsMax Occupancy: 4 guests (up to 3 children, 3 infants)
One King Bed Microwave and FridgeMax Occupancy: 2 guests (up to 1 child, 1 infant)
Redding hotel with an outdoor pool
When you stay at La Quinta Inn & Suites Redding in Redding, you'll be in the business district and convenient to Turtle Bay Exploration Park and Redding Civic Auditorium.
This hotel is within close proximity of Sundial Bridge and Lake Redding.
Make yourself at home in one of the 141 air-conditioned guestrooms. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and a fitness center. This hotel also features complimentary wireless Internet access and a fireplace in the lobby.
A complimentary continental breakfast is included.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Redding? This hotel has facilities measuring 1318 square feet (119 square meters), including a meeting room. Free self parking is available onsite.Information missing or incorrect? Tell us!
At your hotel
At your hotel
In addition to an outdoor pool, La Quinta Inn & Suites Redding provides a spa tub and a fitness center. High-speed wireless Internet access is complimentary. Guests can enjoy a complimentary breakfast. Event facilities measuring 1318 square feet (119 square meters) include a meeting room. This Redding hotel also offers a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. Onsite self parking is complimentary.
- Free Wi-Fi
- Conference space size (feet) - 1318
- Conference space size (meters) - 119
- One meeting room
- Spa tub
- Fitness facilities
- Total number of rooms - 141
- Safe-deposit box at front desk
- 24-hour front desk
- Express check-out
- Dry cleaning/laundry service
- Laundry facilities
- Fireplace in lobby
- Number of floors - 3
- Elevator/lift
- Free self parking
- Free breakfast
- Outdoor pool
Stay connected
Available in all rooms: Free Wi-Fi
Available in some public areas: Free Wi-Fi
Park your car
Free self parking
In your room
- Air conditioning
- Free local calls
- Coffee/tea maker
- Complimentary toiletries
- Hair dryer
- Iron/ironing board
- Desk
- Daily housekeeping
- Free Wi-Fi
- Satellite TV service
Eat and drink
Guests are offered a complimentary continental breakfast.
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Golfing nearby
- Hiking/biking trails nearby
To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.
- Accessible bathroom
- Accessible parking
The fine print for La Quinta Inn & Suites Redding
When you arrive
Check-in time starts at 3 PM
When you leave
Check-out time is noon
How you can pay
Your pets
Pets allowed
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


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Past Super Bowl MVPs
POSTED: 02:06 AM PST Jan 18, 2012 UPDATED: 11:00 PM PST Jan 27, 2013
Take a look at the most recent players who have been named the Super Bowl MVP.
The views expressed are not those of this company or its affiliated companies. Please note by clicking on "Post" you acknowledge that you have read the Terms Of Service and the comment you are posting is in compliance with such terms.blog comments powered by Disqus


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Kananginak Pootoogook
Canadian, 1935–2010
Summer Caribou, 1973
engraving on paper, 50/50
31.7 x 45.5 cm Image: 25.2 x 30.2 cm
Collection of the Winnipeg Art Gallery; Gift of Indian & Northern Affairs, Canada
Kananginak Pootoogook has been involved with drawing and printmaking since the late 1950s, when the graphic arts program first began at Cape Dorset. One of his prints was included in the first catalogued collection of Cape Dorset prints in 1959. Since that time he has created over 1,500 drawings, 300 of which have been rendered into prints for almost every annual collection. In 1978 four of Kananginak's images were included in a limited-edition portfolio released by the World Wildlife Commission. He has always represented Arctic wildlife in his work, especially the numerous species of Arctic birds. He has also often depicted caribou, as seen in this particularly graceful work from the WAG's collection.
Gallery Hours
- Tuesday 11am-5pm
- Wednesday 11am-5pm
- Thursday 11am-5pm
- Friday 11am-9pm
- Saturday 11am-5pm
- Sunday 11am-5pm
- Closed Monday
Open on the following days:
- Victoria Day
- Canada Day
- August Civic Holiday
- Labour Day
- Remembrance Day (open 1-5pm)
- Christmas Eve (close at 2pm)
- Boxing Day
- New Year's Day
- Louis Riel Day
- February 23 (open at 2pm)
- Easter
Closed on the following holidays:
- Good Friday
- Easter Monday
- Thanksgiving
- Christmas Day


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How To Get The Perfect Smoky Eye Makeup For You!
Smoky lids are so glam, but nailing the steps can be tricky. Here, celebrity makeup artist Stephen Sollitto spills how you can score the prettiest version for your eye shape.
By Kara McGrath
Deep Set Eyes
Deep set eyes, like Taylor Swift's, have a prominent brow bone and distinctive crease. This structure already creates a sultry shadow without any makeup!


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ANNAPOLIS, Md. - The Maryland Transportation Authority board has voted to take extra safety measures for two-way traffic in the Chesapeake Bay Bridge.
The Baltimore Sun reports that the board voted unanimously on Thursday to add continuous rumble strips and a vividly painted buffer to add extra protection when drivers are using the westbound span when it is carrying two-way traffic.
The board decided to accept the recommendations of a safety committee that examined conditions relating to five fatal crashes over the last 12 years.
The additional safety measures are expected to cost less than $500,000. They will be carried out next spring in time for summer traffic.
Information from: The Baltimore Sun, http://www.baltimoresun.com
(Copyright 2012 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.)


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Short of algalon I've already tanked everything in uld 10 and 25, would love to try dw'ing myself but my concern is ToT doesn't affect rune strike and many fights like 3min hodir im grasping for threat as it is.
from the patch notes for 3.2:
- Threat of Thassarian: New 3-point talent. When dual-wielding, your Death Strikes, Obliterates, Plague Strikes, Blood Strikes and Frost Strikes have a 30/60/100% chance to also deal damage with your off-hand weapon. Off-hand strikes are roughly one half the effect of the original strike.
as a dedicated DW'ing tank, i am in love with this change. what do you guys think? will anyone be trying out 1h dps specs again?
Short of algalon I've already tanked everything in uld 10 and 25, would love to try dw'ing myself but my concern is ToT doesn't affect rune strike and many fights like 3min hodir im grasping for threat as it is.
Mmmm, it does look like a fun talent, I wish it were a little more embracing of supporting the other trees, but I'll take what I can get.
Mukluk, RS doesn't actually need it, per se. RS does benefit from the faster swing speed. In theory you'll be able to use a slightly higher % of your RS's, and that compensates some for the smaller value of each. It's hard to do the numbers on though, I've been trying for a while.
(Small tip on Hodir that might help, my melee dps'ers are on strict orders that when they get the Storm Power buff they are to come hit me with it as well! As Blood that's no small buff, Frost would benefit nicely as well I'm sure, and Unholy would do better than nothing)
The (Old) Book on Death Knight Tanking
The New Testament on Death Knight Tanking
I'm a bit worried about the ammount of talent points it takes to make DW viable. I hope they balanced the dual-weapon strikes to compensate for the loss of other valuable talents, but I guess we can only wait for PTR test results to start showing up.
Also (just thinking out loud here) wonder if dw tanking worked, if it would be better to dw dps style weapons or tank style (warrior/pal 1hander) weapons.
The only reason "dps" weapons work with two-handers is because of SSG. When dual wielding, you no longer have SSG and thus lose 25 defense (not rating, 25 DEFENSE), thus it's imperative that you find weapons with defense rating, unless you are somehow 25 points above uncrittable, aka 565.
I have some thoughts on two talents that could make dual-wield tanking more interesting, but I'm not a numbers person so I don't have the numbers balanced. If you're interested and can crunch numbers, send me a message.
It is not hard to get the defense required from gear, SSG is just a handy alternative that lets you add stuff elsewhere instead of defense. It is not a make or break for dps weapons. That said I think one of the major values of dual wield tanking is that you can use tanking weapons. It gives you the chance to stack extra survival stats in.
Dual wield tanking is possible, and this will make it far more workable than it has been in months, but I'd wager you still won't see any more than the people who do it already.
The (Old) Book on Death Knight Tanking
The New Testament on Death Knight Tanking
See, my thoughts were... I'd like to see some talents directed at tanking with two weapons. If we... took out less popular talents (I had two in mind, but PvPers would kill me) and freed up... 4 talent points we could add two 2-talent point talents.
Weapon Block
When wielding two weapons you have a 5% chance, with additional chance to block dependent on your defense to block an incoming attack, the chance to block increases as your block value increases.
When wielding two weapons you have a 10% chance, with additional chance to block dependent on your defense to block an incoming attack, the chance to block increases as your block value increases.
Improved Parry
When you are hit by an incoming melee attack, if you are wielding two weapons you receive a buff that increases your chance to parry by 3% for 12 seconds or until you successfully parry an incoming attack. This effect stacks up to 3 times.
When you are hit by an incoming melee attack, if you are wielding two weapons you receive a buff that increases your chance to parry by 6% for 12 seconds or until you successfully parry an incoming attack. This effect stacks up to 3 times.
Help with numbers and wording would be appreciated as they currently stand as overpowered at the moment. What I hope to convey is the basic idea, some defensive talents centered around dual wielding that would make it an equivalent if not better option for frost tanks to two-handers, making sure to address the issues that DKs have while tanking.
DW tanking is already very possible, it just pulls lower TPS at a higher cost with a more strict gear dependency.
If you are having trouble with 3 minute Hodir, go frost and make sure you get the first storm power.
Singed makes all the difference.
The problem I have Satorri is that theoretically you would have more RSes with DW from faster speed, but especially on slow hitting bosses, avoidance (even at 30/25) doesnt allow for as many as you might think.
Indeed, the numbers are hard to bear out, and there's something I never took the time to figure out which could make a big difference: if you use a slow main hand and fast offhand, do your offhand swings proc a hit based on main hand damage, or offhand damage. Obviously the two would vary the damage quite a bit.
The effect of speed and number of incoming swings, along with your avoidance level, and the random nature of when you get avoids makes a world of difference. I, not unfrequently, avoid two swings in a row within the span of my weapon swing timer, so I know I miss RS's just for that. That's particularly the case when I'm popping my on-use avoidance trinkets.
It still gets sticky of course because using a weapon that is twice as fast and hits half as hard still very well may not catch twice as many procs.
The (Old) Book on Death Knight Tanking
The New Testament on Death Knight Tanking
The top rogue dps spec at some points in BT was either a main hand fist or mace with an offhand sword with both mace and sword spec.
This was because offhand sword hits proced main hand mace swings.
If it is still like that i have no idea but its there for what its worth
That is somewhat helpful Darksend, though I knew that (for my rogue =D).
The procs I'm speaking about are this:
When a DK dodges/parries an incoming attack it makes Rune Strike available, a la Revenge for Warriors. It is an on next swing move that replaces your auto-attack with a 50% more damage, 50% more threat strike.
As I write that I think I figured out most likely how it works. If it is truly next swing and not next 'main-hand' swing (since our swings don't proc it, incoming ones do), then that may be a good reason not to have a too-fast off-hand as it would more often eat the procs with smaller hits, maybe faster than we want. Like Edge said, it doesn't proc THAT often, so maybe just 2 2.5 sec swings is enough to get maximal effect out of RS procs next to a big slow 3.5.
Now if we can just get Blizz to offer more nice slow 1-hand tank weapons! (And let DK's use fist weapons! I love the graphics on the ulduar ones)
The (Old) Book on Death Knight Tanking
The New Testament on Death Knight Tanking
it's not as bad as you think. generally, it works out so that you net a little less threat and a little more avoidance, just due to the way your gear tends to settle out. i have yet to be denied a spot in a raid due to any of my stats being found wanting compared to other tanks. also, the new DW talent in 3.2 is looking like it will bring DW threat in line with 2h, but that remains to be seen.That's the thing. Just because something "can" be done doesn't mean it is preferable or even reasonable. I won't argue that it can be done, but it's not worth what would be lost in order to switch over to it from two-hand. That's why I'm hoping that perhaps some other things might come into play which would make up for what is lost in the crossover. I'd love to DW tank, but right now I'd be sacrificing a lot of stats to do so.
i currently rock @ 550 defense w/ relic proc, 40k hp raid-buffed, ~46% self-buffed avoidance (counting +3% miss from talents), and 41 expertise (-10.25% to parry/dodge). i use +2% parry on both weapons. i sacrificed 1% dodge so i could grab rune tap (totally worth it). I haven't stepped in ulduar 25 yet, but i've been tanking ulduar 10 with no issues. last night i actually found myself much more survivable than the warrior tank who was running with 2k more hp. i have yet to see any evidence that my style choice has created a liability for my healers, or an untenable gap in performance between me and my 2h-wielding peers.
@ Lyd -
Not capping expertise is still quite bad, parry chains even with -9 or 10% are significantly more plausible dual wielding. I think one of the larger problems with dual wielding right now is the lack of a good Runeforge for mitigation or avoidance on a one hander, 2% parry is nice, but 4% parry total doesn't have quite the same value or flexibility 25 Defense and 2% Stamina does.
@Edgewalker: the parry-chain issue has been math'd to death in other threads. suffice to say that it is sorely exagerrated, and at higher levels of expertise, a negligible mechanic, even when compared to 2h.
the following comparison may seem silly, but bear with me: compared to a molecule, a grain of sand is enormous. however, compared to the rest of the world, both are insignificantly small. This is how i would describe the difference between 2h and DW in terms of parry-chains. as your expertise rises, the chance of a parry-chain becomes so insignificantly small that the gap between 2h and DW ceases to be a large concern.
don't take this math at face value, since i'm horrible at math, but consider the following:
wowwiki puts lv 83 boss parry chance at 14%. at -10.25%, that means that my attacks have a 3.75% chance to be parried. the chance of a boss parrying two of my attacks in a row is equal to (.0375*.0375)= .00140625 or .14%. so right now, there is a .14% that a boss will parry 2 of my attacks in a row. if we assumed an optimal set-up with 2 slow weapons, you'd have swing times of 2.50, or 20 swings a minute. Over the course of a 10-minute fight, i will swing 200 times with both weapons, so 400 times total. The chance of 2 parry-hasted attacks occurring consecutively is .14%, or 1/714. assuming an average fight lasts ten minutes, roughly once every other boss, i will experience 2 consecutive parry-hasted attacks. ok, good.
Now let's consider the fact that i have @ 47% raid-buffed avoidance. so even if the unlikely case of 2 consecutive parry-hasted attacks occurs, there is a 47% chance that one or the other parry-hasted attack will be avoided entirely. this reduces the chance of actually suffering two consecutive parry-hasted attacks even further. so with 47% avoidance, there is a 53% chance that a parry-hasted attack will actually hit. given that there is a .14% chance that a boss will parry two of my attacks in a row, .14%*.53% = .0742%. so there is a .0742% chance that a boss will parry 2 of my attacks consecutively AND that both attacks will not be avoided. ok, great.
but what about mitigation cooldowns? IBF is up 18 seconds at a time. unbreakable armor is up 20 seconds at a time. my trinkets last 15 seconds. assuming i use these cooldowns independent of each other, that means that 53 seconds out of every minute, i have some sort of additional mitigation present, or roughly 88% of the time. So there is roughly an 88% chance that, should the boss succeed in landing two consecutive parry-hasted attacks, that they will land during a time when i have additional mitigation.
BUT WAIT, we forgot about runestrike. runestrike can't be parried, and takes the place of a main-hand white attack. I don't have any WWS parses, but even if we assume that only half of my main-hand weapon attacks become Runestrikes, i've cut the number of parry-haste opportunities by 25%. without even trying to run the numbers, you can see how the parry-haste mechanic becomes infinitessimally small at high levels of expertise. Now my math here isn't exactly PhD level, but once all the numbers are run, the chance of ACTUALLY experiencing 2 consecutive parry-hasted attacks from a boss at high levels of expertise is outrageously small, to the point of being, for practical purposes, a negligible concern.
if this doesn't convince you, consider anecdotally the fact that there are currently DW tanks in Ulduar 25. I personally have tanked through all pre-ulduar content without any issues, and about half-way through ulduar 10. As far as i can tell, i have never died to a parry thrash mechanic. I know that's just me telling you my experience, but take it for what it's worth.
Which reminds me, Lyd, I haven't asked in a while and I'm sure your gear has gotten better since we last spoke about it. Can you look into some wws reports and figure out the proportion of regular melee swings to RS's you're getting (just the count of each will do, make sure you include the count of crits)? That info along with your avoidance would be helpful, I want to get some empirical data to roughly gauge the dual wielding use of RS procs. If you want to just PM me a WWS report from a good raid night, with info from which fights you tank I can do the busy work.
The (Old) Book on Death Knight Tanking
The New Testament on Death Knight Tanking
i'd be happy too. we should be in Ulduar-10 again this week, i'll try to remember to run the wws client this time ><


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javascript confirm box, rtl on html, L
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Control board defective on freezer, only replace if customer pays
Posted by
I bought a Kenmore/Elite Trio from Sears. I found out afterwards it was made by LG. It was installed at Christmas, 2005. Shortly thereafter I noticed ice on the meat drawer in freezer. Sears tech came out about another problem and did not seem concerned about the ice. For the next year, the ice would build up, I would clean it off. In 2010 it became unbearable since water was pouring in the floor, 2 in. of ice on freezer bottom each week, all food covered in ice. Called Sears--was told I would have to commit to $250 up front and they would be out in 2 weeks. Day of appt. arrived and they called to cancel--said they would have to come another day. I could not commit since my husband has alzheimers, parkinson, one leg, and heart disease. He was going through many tests and I am his sole caregiver---making an appt. for anything requires a lot of prep in advance.
I called a local company that came that day but the tech said there was a problem with the evap. fan motor, but he could not get info from Sears on how to fix it. Paid $95 for that. The water continued pouring and the ice had to be cleaned out every week---by lying on the floor and cracking the ice with a pancake flipper and sliding it out on a tray to be dumped. Not great for a 65 year old. AFter Christmas, I contacted a tech that has been in business over 50 years and he confirmed it was something to do with the evap. fan motor but Sears would not divulge how to fix it and only Sears techs had that info.
He also said there was a service flash that many of the same appliances had the same prob. Paid him $75 and then called Sears. Said there was a service flash but I would have to pay $70 for a tech to confirm that I had a problem. He did but then told me the company said I would have to pay $376 for parts and labor. I refused and began calling. I was switched from Sears Resolutions, to Sears Customer Service, to LG, to a company that recalls parts, to Kenmore Elite, to Sears Resolutions. Said they could offer me $65 or 10% off a new frig. after I had just said I was not spending any more money with them. Again was told to call back next morning after tech's report had gotten in the system.
Kenmore Elite agreed that I should not pay---said LG should. Sears said that LG should but that my warranty expired in Dec. 2010. NO ONE and I mean NO ONE had told me before that LG had a warranty on the parts until Christmas 2010. Sears broke their contract with me by not showing the year before on the service call and just casually said they would have to reschedule. I have been told to give up, pay the money, and move on because either the $65 or 10% off a new appliance is the best offer I will get. I spent a little over $2000 for this appliance and Sears, Kenmore Elite and LG have all passed the buck, ignored the hundreds of people that have the same complaint, delay appt. times until people give up and their warranties run out. I have only hit the highlights of what I have been through. This has taken a lot from my health as I suffer from high blood pressure, has really interfered in the care of my husband, have to watch for water pouring on the floor to keep from falling and then to be insulted by being passed off to person after person and made to feel like a complete idiot when I said they should pay for a defective part. If the part was worn out, then I would certainly agree to pay, but this has been a problem since the beginning of 2006. Nobody listens and nobody cares, but Sears will lose far more business than this would have cost them to resolve the problem.
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trmn8r on 03/13/2011:
My guess, and it is only a guess, it that the delay in coming for service was not to make it so you wouldn't take advantage of the warranty.
These service companies cancel all the time, and this was around the holidays. Also, it sounds like your own issues made it impossible to reschedule shortly after the missed call prior to Christmas 2010.
JBard on 03/13/2011:
It's a lot of money, but I would get on the internet, and look at consumer reviews of refrigerators, and then get a different brand. If water keeps leaking onto your floor, you will have a ruined floor to deal with.
Venice09 on 03/13/2011:
Normally I would say to fight this but under the circumstances, I think it's better to cut your loses and get a new refrigerator. Your health and the health of your husband are more important. I would do a little research for an inexpensive refrigerator with good reviews. Skip any fancy features and go with a basic model. It will be more reliable.
Sears may not have purposely canceled the appointment, but this is certainly an eyeopener. I agree that you've been jerked around, which is par for the course with Sears. You could try contacting firstname.lastname@example.com in one last effort to resolve this, but don't get your hopes up.
SearsCare on 03/17/2011:
Dear glendapresley246,
My name is Scott and I'm with the Sears Social Media Support Team. I'm reaching out to you after seeing your post here to extend an offer of assistance. I'm terribly sorry for the trouble & frustration surrounding your fridge repair. I know we have let you down and we'd like to help restore your faith in Sears. At your convenience please contact my office via email at email@example.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the fridge was purchased under and we will call you at your convenience. In addition, include your screen name (glendapresley246) in the email so we can reference to your case.
Thank you,
Scott J.
Social Media Support Team
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Elite Kenmore Refrigerator
Posted by
Please wait while we find an agent to assist you...
You have been connected to Saul Morrison.
Saul Morrison: Thank you for choosing Sears. My name is Saul. How may I assist you?
Customer: HI I HAVE AN ELITE WHITE REFRIGIRATOR FOR ABOUT 2 YEARS
Customer: THIS FRIGE IS NOTHING BUT TRUBBLE THE VEG FRUIT COMPARTMENT BROKE DOWN I HAVE TO GLUE IT ALL THE TIME THIS IS HOW A FRIGE HAS TO BE
Saul Morrison: Hi there. I'm sorry to hear that your refrigerator has a problem.
Saul Morrison: I will be happy to help you schedule a repair service appointment to fix that.
Customer: ALSO THE 2 COMPARTMENTS KEEP BREAKIBG THIS IS A INFERIOR PRODUCT AND I AM NOT READY TO TAKE IT ANYMORE
Customer: THANK YOU
Saul Morrison: To help you with the repair appointment, may I please have your phone number with the area code and your email address?
Saul Morrison: Thank you. May I also have your full name and service address, including city, state and zip code?
Saul Morrison: Thank you for the details.
Saul Morrison: Is this in reference to your Kenmore refrigerator purchased on 04/27/2007?
Customer: YES I GUESS IF YOU SEE THE RECORD WE HAVE PURE PROBLEMS WITH IT FROM DAY ONE
Saul Morrison: Yes, I see that you have had scheduled repair appointment before. I'm really sorry that the appliance is give you so much problems. I will quickly check on the available date and schedule the appointment.
Saul Morrison: Will the service address remain the same as you provided me for the appointment?
Customer: YES, THANKS
Saul Morrison: The first available date we have for service is on Thursday, November 5th 2009, between the hours of 8:00 AM to 12:00 PM.
Saul Morrison: Will that work for you?
Customer: OK NO PROBLEM
Saul Morrison: Okay. The technician will call you to confirm service and give you an estimated time of arrival.
Saul Morrison: If the technician is not able to reach you, he will assume that you are not home and the appointment will need to be rescheduled.
Saul Morrison: Do you have an alternate phone number where you can be reached?
Customer: CAN YOU GIVE ME A PHONE NUMBER TO CALL
Customer: YES MY NUMBER IS
Customer: WILL HE BRING WITH HIM THE REPLACMENT PARTS THE DRAWERS AND SHELF
Saul Morrison: Thank you. Yes, they will have most of the basic parts needed for the repair, however, if there are any special parts needed they will order it for you.
Customer: THANK YOU VERY MUCH
Saul Morrison: Let me explain you about the payment options.
Saul Morrison: We offer you two options for service.
Saul Morrison: Our technician will examine your product and provide you a detailed estimate for your approval. If you choose to decline the estimate, you will be responsible for a fee of $65.00.
Saul Morrison: Our second offer is our Service Smart Agreement which is $267.11 with tax.
Saul Morrison: The Service Smart agreement covers the entire cost of repair including parts, plus you get an extended warranty on your entire product for one year.
Customer: WHY DO I HAVE TO PAY FOR YOUR DEFECTIVE PRODUCT I WANT THE REPLACMENT PARTS FOR FREE AND I WILL INSTALL THEM
Saul Morrison: I'm sorry, we do not have replacement parts for free and it would be best if a certified technician takes care of the problem.
Customer: you leave me no choise but to advertise the quality of you product on the internet such as my 3 cents etc, I demand a new shelf and new compartment or else
Saul Morrison: We will replace the shelves with a new one, however, the charges will apply.
Customer: why do I need to pay for your faults
Saul Morrison: I'm really sorry that you refrigerator is not as you had expected it to be, however, I see that as the appliance is not covered under warranty or any protection agreement, I can only schedule a regular repair service appointment.
Customer: here is a sample of criticism on your product I wish I read it before I made the mistake
Customer: My Kenmore elite frig, only 2 years old, stopped working, completely dead. I was told I would have to wait 5 days for a repairman! I have a warranty, I ask if I called my own reppairman would they cover the cost of the repair..they said no. I would have to wait for their repairman!! Never ever again will I buy their junk and horrible service!
Customer: this is only one sample if you go to my3cents.com you will be surprise
Saul Morrison: I'm really sorry, you can write a complaint about the problem with your refrigerator our Complaint Department also at 3333 Beverly Road, Hoffman Estates, IL-60179.
Customer: can you give me a phone number to call pr can you have one of your supervisors call me now
Saul Morrison: You can call us at 1-800-4MY-HOME (1-800-469-4663) for that.
Saul Morrison: Would you like me to schedule this appointment for you?
Saul Morrison: I'll remain available for another moment if you need further assistance.
Customer: not for charge here is one more complain looks like I did a big mistake and you want to charge me more for that
Customer: Lots of Frigidaire complaints, mine is a Sears Elite (aka Frigidaire). Had it 6 months, ice buildup in freezer. 1st tech?, used laptop to ask what to do, ordered a 6 hr defrost timer. 2nd. tech?, said it was not the timer but air infiltraton, reversed gasket, took parts 1st tech? ordered. 3rd tech?, said it was also air infiltration but in the freezer itself, caulked the walls.
4th tech? was 2nd tech? back again, said he had to order the parts h
Saul Morrison: I understand your frustration about this and I apologize for the inconvenience caused. I really wish I could help you further, however, I'm here only to schedule the appointment.
Saul Morrison: You can call us at the toll free number I provided and talk with a supervisor and see if they can help you further.
Saul Morrison: You can also write a complaint at the address I provided.
Saul Morrison: Is there anything else I can help you with
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Kenmore Elite Series Products are Junk
Posted by
My wife and I purchased all new Kenmore elite kitchen appliances two years ago. since day one we have had nothing but trouble with the appliances. this includes refrigerator, range top, range vent, microwave, and dishwasher. the dishwasher was the first thing to go bad. from the second it was plugged in, it did not work. it appeared Sears had sold us a demo dishwasher as a new one. the mother board was defective and it was delivered with the power cord attached. the problem with this is the fact new ones do not come with a power cord, and are intended to be hard wired. when confronted, they quickly replaced it. after being replaced, it wasn't long before, you guessed it, this one broke down and again I was running the gauntlet with Sears to get it repaired. not long after this the refrigerator stopped functioning properly. luckily, it was under warranty and I did not have to pay the 800.00 dollar bill. soon after this, the main heating element in the oven simply burned into two pieces. it was like pulling teeth to get this fixed. after extensive calling, Sears came around to getting it fixed. again, this was under warranty. it doesn't stop here. now my appliances are out of warranty and everything is falling apart. the oven door hinge has fallen off and the oven is displaying an F10 code. the company will do nothing to help and this problem will require a 2-4 hundred dollar fix. it gets better, the range vent is electronic and submerges and emerges from behind the range once turned on. when one pushes the button to turn it on, it comes on and goes up and down continuously, and not working at all of course. in case you are wondering or considering buying Kenmore elite products, consider this. my wife and I are older, we do not have children at home, are seldom home to use the appliances and are particular about caring for our belongings. to cap this situation off, Kenmore corporation as well as Sears will do nothing to help in this, and couldn't care less. beware, Kenmore is junk and is the worst of the worst in appliances. Sears is the distributor, who seems to accept and emulate kenmores schister like business practice.
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Inat on 01/09/2010:
that's odd. I too have an entire suite of Kenmore Elite appliances - range, cooktop, three door fridge, dishwasher, microwave and vent. We absolutely love ours three years later - only brand that would surpass theses are Jenn-Air
Venice09 on 01/09/2010:
I've had the opposite experience with my Kenmore appliances, but I avoid electronics as much as possible. I have found with all brands that it's better to stick with the basic, inexpensive models. There's less to break, and they seem to last longer and require less repairs than the fancy ones. And if they do break after the warranty expires, I don't mind paying for repairs or just replacing the appliance knowing that I didn't spend a fortune in the first place.
I realize you're unhappy with these Kenmore appliances, but that doesn't necessarily mean another brand will be any better. I do agree, however, that Sears should provide good customer service, but that doesn't mean fixing or replacing appliances after the warranty has expired. For that you will need to purchase an extended warranty.
Take my advice and next time skip the bells and whistles, especially if your appliances aren't used that often. I think you will find that the basic models are adequate for your needs and will cost a lost less in the long run.
GenuineNerd on 01/09/2010:
I agree about the inexpensive "basic" models lasting longer than those with "bells and whistles", such as touch controls and computerized programming. Those models with simple knob controls, electric coils (as opposed to smooth-top), etc. tend to be more reliable...and repairs would be cheaper, since those knob controls were most likely in production for years, and used on many different models. And in the latest (February 2010) Consumer Reports, there was an article about washers...including frequency-of-repair records. Among top-loading machines, Estate and Roper (both low-end Whirlpool brands) were on top of the reliability scale.
TM on 07/06/2011:
We also bought Kenmore elite products for our house remodel. Fridge, oven, stove, wall oven, microwave. After two years and little use, all but the wall oven work fine. The wall oven stopped working, we called Sears who sold and shipped us a board behind the touch pad, two hundred and twenty dollars. This didn't fix the problem, then Sears told us it was the touch pad front, seven hundred dollars. We asked for a ra number to sent the first piece back, we were then told that they want a re-stocking fee of 20%, then told they wouldn't take it back at all because it was an eloctronic piece. We were told we could return this piece if it didn't work originally. We aske to speak to a manager and we were told that its too bad we didn't get the ext warranty. WE WILL NEVER BUY FROM SEARS AGAIN. crap appliances, poor service,
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Master Protection Plan - Shipment of defective parts, inability to repair appliances
Posted by
LAWTON, OKLAHOMA -- My husband and I have a Master Protection Plan for all of our Sears appliances since 1983. Recently we decided to request service for some of the appliances that we were having problems with. the A & E repairman arrived in Nov 2013 and did not fix any of the problems nor did he attempt to fix the problems. He stated that I should fix my appliances. His name was Kevin. I told him that we were having problems with the buttons on the washer and dryer i.e. would remain depressed or stuck. He stated that I should clean it with alcohol. then I told him that the same thing happened on the refrigerator and he stated that I should use alcohol. So I tried the alcohol.
So the refrigerator started dispensing water and would not stop so my kitchen floor was flooded. I called back so another repairman arrived a week later. Lets say his name was Patrick. Patrick was unsuccessful in repairing the refrigerator and unbeknownst to my husband and I Patrick closed the service log and stated that it was repaired. Patrick stated that the part was not the correct color and that he would check on it. He also gave my husband his personal number to call him because he ordered a part that he thought would fix the water problem. So when the Part arrived, Patrick did not answer his phone nor did he return messages left on his voice mail. finally we called Sears and scheduled another service. We explained to Sears that the part that was ordered - was the wrong part according to Patrick.
So Sears ordered a new part. Another technician came named Todd. Todd arrived without a part. Todd has no idea of the service history. So his supervisor asked him to leave our residence. Then Patrick came out and referred to this part as "cosmetic." After talking with Sears my husband and I were instructed to pay something for this part and we may be reimbursed for this "cosmetic" part. We never wanted a part for cosmetic purposes. I just wanted the repair to stop the defective waterleak and ice dispenser leakage. My husband and I have missed a total of 4 days of work to try to resolve this issue. And to date there is no repair. So what do we do.
1. Continue to call Sears for hours on end
2. Slip and fall and receive a fracture or worse
3. Continue on the same path.
4. Pray that Sears will maintain their end of the service agreement
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Shaun on 01/30/2014:
Wow! You've been paying for the warranty coverage, on these same appliances, since 1983? To begin with, the appliances would be over 30 years old. I'd be surprised if they were still functioning. My guess is you've paid for these appliances many times over with premiums for the last 30 years.
That aside, I read your complaint in detail. When this Patrick arrived the initial time, was the fridge still having the problem? You're stating that the part was not the right color, indicating that it was the outside, dispensing panel that was ordered. Is it possible Patrick got to your house, incorrect panel in hand, with the fridge seeming to work?
I can tell you that part of the problem in 'teching' an issue is getting the problem to replicate itself. If the problem wasn't occurring at that moment, there may be no way to determine that the panel was the problem and may have been why the file was closed as completed.
You're definitely entitled to what your service agreement states. If the water dispenser is continuing to fail, document it through any means. The best can be the use of these new smart phones or even a camcorder showing the issue. Call and make another claim. Make sure that anything that is done is documented in writing and keep copies. That way there's no 'he said, she said' later down the road.
If it were me, and the fridge was having problems after that long of time, I might consider replacing the unit.
SearsCare on 01/30/2014:
Hello garland.nichols,
My name is Tony and I'm part of the Sears Cares Escalations team and I would like to thank you for alerting us of the appliance repair troubles that you have recently experienced. The aggravation that you all must be feeling with the way that these repairs have been handled is absolutely understandable and we would appreciate the opportunity to step in and work to resolve this matter to your complete satisfaction. At your convenience please contact our office via email at firstname.lastname@example.com so we can get this resolved for you. In the email please provide a contact number and the phone number the washer, dryer and refrigerator were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (garland.nichols) in the email for reference to your issue. Again, we're sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Social Media Moderator
Sears Social Media Support
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Elite Series
Posted by
LAS VEGAS, NEVADA -- 3 times within a year 2 times within a week. This is just a few days over a year old and nothing but problems. Costing me more in service calls again. This product last week when taken apart was all burned up"could have burned up house" had that repaired and 3 days broke again. Never buying Kenmore or LG products again. Too bad I purchased 8 thousand dollars of their product. Will not again on new house we're purchasing for an investment. Service calls are 125. Had to use my Home warranty 2 times and 1 from Kenmore. Junk and unsafe product could burn your house down. Stay away from Kenmore products. Posting to Facebook and my friends will not buy Kenmore products now.
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Venice09 on 12/20/2011:
"This is just a few days over a year old and nothing but problems."
It's called planned obsolescence.
No one cares if their products burn your house down. The only concern is how much money is being made.
At Your Service on 12/21/2011:
The way you have this written, it sounds like you may be the one opening the unit yourself. If so, I'd suggest otherwise.
Service centers provide a warranty for their own work, so even if the merchandise is not under warranty, it should be something you can contact the service provider to cover -- assuming said service was really within three days.
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Do NOT Buy a Kenmore!
Posted by
Two years ago, when we began our mostly DIY kitchen remodel, we bought a Kenmore Dishwasher and a Kenmore Range, spending about $1,000 total. We do not have a lot of money, so this was a huge expense for us.
First, right after the one-year warranty passed, our range began malfunctioning in a disturbing and dangerous way. The burner would heat to blazing hot, no matter what temperature it was set at, and would refuse to turn off when we turned it off. I spent several days fighting with Kenmore on the phone, and they finally sent someone to fix the malfunctioning burner. Not long after, the other burners started doing the same thing. Not long after, I saw that some Kenmore flat-top ranges had been recalled for doing *exactly what mine was doing*:
I called Kenmore to tell them that mine was obviously a lemon and should be recalled, and that the recall says that doing what my range was doing constitutes "a fire and a burn hazard to consumers." The guy basically said, sorry too bad and was very cocky and told me that if mine specifically wasn't part of the recall, they would do nothing, regardless of if I "feel" it's a fire and burn hazard. I couldn't believe his attitude.
Second, the dishwasher. A few months ago, it stopped cleaning the top rack and stopped getting the soap out of the dispenser. It was diagnosed as needing a new pump, which costs almost as much as buying a new dishwasher. At less than two years old. Now Sears wants $200 to fix it. Hmmm, do I give this company $200 more of my money and reward them for making crappy appliances that crap out right after their year warranty is up? Or do I put my defective Kenmore on the curb and buy a dishwasher from a real company?
We just now finished our remodel and the "new" appliances we bought, after just barely two years, have both crapped out and are worse than the old ones we got rid of.
Learn from my mistake - DO NOT BUY A KENMORE!!!!!!!!
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Venice09 on 03/31/2010:
Have you checked to see if your stove is included in the recall? If not, you should do that right away because I agree that it's causing a dangerous situation.
I understand your frustration, but I have had my best luck with Kenmore appliances. The thing is though that it IS a matter of luck, and we shouldn't have to rely on that to get our money's worth out of an appliance.
I hope you get a response here from Sears and they are wiling to help you out.
SearsRuinedMyRemodel on 03/31/2010:
Thank you for your comment. I did check, and my range is not part of the recall, even though it's doing exactly the same things as are classified the the federal government as "fire and burn hazards" to consumers in the recall of other flat-top Kenmore ranges. I made a complaint today to the CPSC, but I'm not sure how many complaints it takes to get added to the recall. I realize that anyone can have bad luck with an appliance, but Sears/Kenmore's attitude is really disturbing, that the guy basically told me Kenmore/Sears did not care if my range was doing things that were classified as hazardous and caused other ranges doing the same thing to be recalled. Basically, it was an attitude of if no one is forcing us to do the right thing, we won't do the right thing.
If you've had good luck with Kenmore, I'm happy for you. But having two appliances crap out before they're even two years old and having lost $1,000 of my money to Sears/Kenmore, is enough to put me off that company forever. Also, their attitude about the safety hazard was disturbing to say the least.
Venice09 on 03/31/2010:
I completely agree with you about the attitude. When are these companies going to realize that how they treat customers is the key to keeping them?
I read a lot of frivolous complaints that have very little merit, but the ones about today's appliances are valid. I too would be very unhappy with a company that made light of a serious defect. I hope Sears responds to your review with a positive outcome.
Good luck!
wisdomVSknowledge on 06/10/2013:
Kenmore Oven Model# 79040459800, defective front cover glass will exploded at anytime, oven does not have to be on. Serious risk to eyes. Sears and Kenmore both refuse to address the matter or respond to the consumer. I've found tow other blogs addressing this same problem with this same model as well as other models. Kenmore is crap!
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Kenmore Dishwasher
Posted by
COLUMBUS, OHIO -- I bought a Kenmore Ultra Dishwasher Model # 665.13843K601 Serial # FW1712755 on 05/02/2008 from Sears. It stopped working in 2012 and I replaced the control panel on 08/18/2012. Again on 01/20/2014 it stopped working. I replaced the thermal fuse. Still it doesn't work. I have to replace the control panel again. I have already spent $160 on a $500 appliance. I am wondering if I should spend another $130 for a new control panel or go for a new brand of dishwasher!
I used to have another brand of dishwasher for 16 years without any problem.. I regret buying Kenmore product. I will never buy or recommend Kenmore products
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Horrible Customer Service
Posted by
THORNTON, COLORADO -- We purchased a Kenmore elite water heater from Sears 3 years ago. Everything was until it stopped working. It turned out that the Sears installer
had installed it with a small leak in the supply line connection, which dripped into the heater and rusted out the tank. Kenmore charged us $75 to
send someone out, he said "talk to the store", they said "call the national service line", they transferred us to another service line, they sent us
to the "Water Heater Hotline". They told us there was nothing they would do.
We just bought a new GE water heater from Home Depot. I understand now why Sears is going to go bankrupt.
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John Nicholson on 07/28/2013:
Sear's "blame" is due to the installer they hired. Some are good, others are not. With something like a furnace, water heater, etc.---anything you really need in a home---you should never go to a store like Sears. Always go to a smaller, locally-owned guy who has competent installers and stands behind their work. It costs a bit more, but at least your problems will be minimal with no nasty surprised down the line.
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Non-Functioning Water & Ice Dispensor
Posted by
BOWIE, MARYLAND -- We brought a Kenmore Elite bottom freezer refrigerator in July 2011. In March of 2012 the problem started. The water and ice dispenser stopped working. It works for a few days or weeks and stops. I usually find water on my kitchen floor as an indicator. Sears Repair has been to our home 8 times as of today. The tech spent 3 hours at my house last week, still not fixed.
They know that there is an electrical shortage, but they can't find it. It is not working now, they have ordered another part. Sears has REFUSED to replace the refrigerator, they just will continue to "fix" it. We do have warranty protection. I'm so tired of this. When you pay this much for a product you expect it to last longer. I will not buy another product from Sears.
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John Nicholson on 07/25/2013:
Another one!! I don't know how many times I have read complaints about non-working/broken water and ice dispensers on refrigerators. Apparently, the ability to make them work regularly and trouble-free is beyond the ability of manufacturers at present. I suggest anyone who needs a new fridge think twice about spending extra money on something like this. A cheap, basic refrigerator delivered for free by a reputable company seems like your best bet.
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Kenmore Chest Freezer 19502 Failed in 2.5 Years.
Posted by
PITTSFIELD, MASSACHUSETTS -- I bought a Kemore Chest Freezer, Model # 19502 in Feb 2011.
Today (July 16, 2013) I find that it was "on" but everything inside had thawed. There was no power surge, no power outage, it was plugged in, the light was still on. After turning the switch to off and back on, it didn't work so I hit the light. Magically the compressor turned back on.
So I've thrown out a freezer full of food to the tune of at least a $200.
This freezer is also the subject of a rebate because it does NOT meet the energy standards that it was advertised as meeting. The result from that was a check for something like $12 that I have to reapply for each year for 3 years.
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Revision Information
- Reviewer: Brian Randall, MD
- Review Date: 12/2012 -
- Update Date: 12/14/2012 -


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•Jiten S. Shah, of Owensboro, as executive director at Green River Area Development District.
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