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If you don't see what you are looking for, Request It.
for Unisex
4 ml refillable perfume travel atomizer, airline approved (fragrance not included)
Item # 231154
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light up lengthening mascara 7 ml with lighted led wand & mirror
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28 piece beauty kit with 20 eye shadows & 6 creamy lip glosses & 2 blushers & 2 applicators & mirror
Item # 233690
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ouidad shower comb
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10 piece mini lip gloss set each /1.2 ml
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eyeshadow and lip gloss palette (12 x eyeshadows, 8 x lip glosses)
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10 piece mini nail polish variety (each 3 ml)
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Fragrancenet.Com Designer Fragrance Sampler
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5 piece mens variety with gucci guilty pour homme & l'homme yves saint laurent & acqua di gio & exceptional because you are & john varvatos vintage and all are vial minis
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Written by Larry Wayne Stroud
Givenchy's Gentlemen is truly one of my favorites. Used this fragrance since the early 80's and I always look for it. I've tried many fragrances over the years' and have favorites, however Givenchy's Gentlemen tops them all. Hard to find and truly a masterpiece. Always have positive comments and it wears well. Love to add a sprit to my bedding for a lasting effect. Please never stop creating this all time favorite Mr. Givenchy! Larry Stroud North Carolina, USA
July 09, 2014
Written by Mrs. Wesley
I thought I would really love this scent on my husband. I bought it as a gift... Really smells bad. I was soooo disappointed, because I love Givenchy. Sorry Givenchy! Not this time!!! I still love you though :-)
April 08, 2014
Written by Mil
My husband uses this frangance since his early adulthood and won't change it for nothing. I bought other fragances in the past for him to try something new, but no way. He also uses Givenchy by Givenchy for more casual activities.
April 01, 2014
Written by GDS
I'm offering a minority review, but I bought this cologne based on recommendations and it is just not a cologne you can wear often, at least not me. It is 40 years old and maybe this passed for "elegant" in the 70s, but it is just too flowery and pungent. The top note is sugar, flowers and spice, then it settles down to a strong rose, cedar mix - like a rose kept in an empty cigar box. Even the positive reviews mention the flowery character, but it is hardly fresh, it travels up your nose with all the subtlety of a tooth pick. My review will hardly dampen the enthusiasm of its many followers, but if you're on the fence, this this is a VERY strong and flowery scent, like a funeral wreath.
February 22, 2014
Written by glee
I really like this cologne, and so does everyone I`m around during the day.....I don`t know how to describe how it smells, I just know everyone seems to like it......I`m almost seventy, and the ladies seem to really enjoy it as well......Can`t say I`m interested in the way they notice me, but it does feel good knowing others like the way you smell....I hadn`t tried Gentlemen, until lately, but will get it again, when what I have now is close to gone....
February 16, 2014
Design House: Givenchy
Year Introduced: 1975
Fragrance Notes: woodsy, aromatic top notes of spice, with lower notes of rose and leather.
Recommended Use: romantic
Availability: In Stock Now
recommended age: mature
scent strength: moderate
classification: woods
recommended use: casual
scent life: 6-10 hours
Your Trusted Source Since 1997
Orders Over CAD$68.45


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Stand-up • Improv • Sketch • Comedy 7 Nights a week
The Onion Live!
- Ticket Price: $15.00
- Show Type: Improv
- Door Time: 07:15 PM
Description: ONION LIVE! THE WORKSHOP SHOWS
7.5 million visitors a month
4.7 million twitter followers
ONE live show
The Onion is creating a new live theatrical show that's going on tour in the Fall. For six weeks, they will be testing out new material, characters and concepts for the live show. This is your chance to get a behind the scenes look as an iconic comedy brand performs for the first time in a raw, uncensored evening of new work.
60 minutes with no intermission.

subset: commoncrawl


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Insulated Jackets & Coats
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It's not easy keeping up with the pace of a Soap Opera Drama. Get an inside look into the intense demands of working on a production like All My Children and One Life to Live. The shows come back to live via hulu on April 29th!
Download the TV Guide app for iPhone, iPad and Android!


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May – September 2013
Join us for some Peace, Disc Golf Love & Sunshine!
Sunday May 5 2013
CINCO de MAYO
Swope Park Disc Golf Course
Raise funds for the KC Wide Open Tournament. Promote our sport in the community. All ages – All skill levels welcomed. Bring someone new out to play!
DJ, Beer provided by Tall Grass, Taco Bar provided by KCFDC Board of Directors.
Schedule for the Day:
10:00 – 4:00:
Pick your group – pick your time for casual play all day.
Enter your scorecard in the drawing for a Skillshot Basket.
11:30 – 2:00:
Taco Bar – bring a side item like tortilla chips or your favorite dip
1:00 – 3:00:
Ring of Fire
Frisbee demonstrations
Putting contest & other goofy games
DOWNLOAD KC Disc Golf Day Registration Form HERE
Bring this form event day or, pre-pay at Disc Golf World or Dynamic Discs.
Dynamic Discs Presents the Paradise Diamond
PDGA B Tier
May 18th, 2013
Smithville, MO
Woodhenge and Black Thorn
Current Ace Fund = $270.00
Open – $60
Masters – $50
GrandMasters – $50
Open Women – $50
Advanced Men – $50
Advanced Women – $40
Advanced Masters – $40
Advanced GrandMasters – $40
Intermediate Men – $40
Intermediate Women – $30
Recreational Men – $30
Players Package for all Amateurs and $500 Added Cash to the Open Divisions.
Welcome to the next stop on the Kansas City Mini Series. The 2013 Paradise Diamond will be a 1 Day B' Tier PDGA Event held at Smithville, Mo.
May 18th, 2013
Woodhenge and Black Thorn
Check in 8-9am at Shelter #2 (Black Thorn)
$500 Added cash to the open divisions and all amateur divisions will receive a players package.
You can register online at http://www.dynamicdiscs.com/disc-golf-tournaments/2013/paradise-diamond.html or at the Dynamic Discs Kansas City Store at
2854 W 47th Ave
Kansas City, KS 66103
Facebook Event Page:
Current Online Pre-Registration:
Disc Golf Course Review Woodhenge:
Disc Golf Course Review Black Thorn:
Announcing the second Kansas City Team Challenge
Hosting rights will flip flop from East to West each year. The "Host" team gets 2 rounds (24 points worth of matches) on the course of their captains choice. The other round (8 points worth of matches) is played on the opposing teams turf. 2012 version was slightly different, but allowed a first Host to be determined for this year. By virtue of their win in 2012, the East side will be the host team for 2013.
June 1st and 2nd
Teams of 16 (+2 alternate) players from KS. and MO. each to compete in match play of three formats (alternate shot doubles, best shot doubles and singles). Each match will be worth one point. East Side can retain the Eagle trophy with 16 points or more. The West side has to get 16.5 points or more to win the trophy.
Wyco on KS side- afternoon of Saturday the 1st. exact time TBD, for the alternate shot doubles matches.
Cliff Drive on MO side, Sunday the 2nd for the remaining matches.
MO – East Side – Ryan Keck
KS – West Side – Tracy Walker
To be determined! Possibly a combination of spots obtained via qualifying or captains picks. I'm leaving it up to the Captain of each side to determine how to build their team. I think we should stick with the 2 Women, 4 Masters (min.) and 10 Open players as required composition of each team.
$25. Unless you already have an official team jersey for your side, in which case it is just $10. $10 to support tree planting at KC area courses.
I'll provide more details as Ryan and I determine how we're going to form our teams.
This tournament is being discussed in the forums: http://kcfdc.org/forum/index.php?topic=8422.0
Grip Equipment Presents the
31st Kansas City Wide Open
June 14 – 16 2013
For 30 years the KCWO and the local club (since 1987 the Kansas City Flying Disc Club) have grown bigger and better. Don't miss the 31st!
Get a Grip at: www.Grip-EQ.com
Water Works
Blue Valley
(C-tier will play only Waterworks and Rosedale on Saturday 4/15)
You can register online here: http://kcfdc.org/kcwo2013_registration or in person at the following disc golf stores:
Disc Golf World, Kansas City Mo
Dynamic Discs, Kansas City Ks
Sponsorship Opportunities
Our goal is to make the event competitive and memorable. The Wide Open hosts a variety of activities planned for the players when not competing. Your support helps in making this happen! Click Here to view sponsorship document.
Host Hotel
The Host hotel is located within 15 minutes of all courses used. If you are not playing disc golf that weekend, you will be within minutes of almost everything else, including Worlds of Fun. The rate will be $72/night for doubles-ask for the disc golf rate.
Ramada Kansas City Hotel & Conference Center
1601 N. Universal Avenue
Kansas City, MO 64120
It is centrally located to almost all the courses, and can get to most of them by using the local highways. Call today to get your room reserved!!
Pictured: David Feldberg & Valarie Jenkins, the 30th Wide Open Champions, both of who have also won World Championships. These were the second WO titles for both of them. However, only four people in the Wide Open's top divisions have successfully defended their championship titles: Juliana Korver won five years in a
row, Lyn Warren four years, Ken Climo three years, & Dan Ginnelly two years. Will David and Valarie join this group this year?
It's not a Tournament… It's an Event!
Join the Leos in this 11th annual celebration with Disc Golf, Music, Food and Fun.


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t leaf T
$59 for a 750ml Zing Tea Pot & Four Teas (English Breakfast, Earl Grey Blue Flower, Christmas Tea, Kawakawa Fire) incl. Nationwide Delivery (value $122)
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text:
|Tuesday Tales
Event Type: Main Library Children's Program
Date: 10/29/2013
Start Time: 10:00 AM
End Time: 10:30 AM
Stories, songs, finger plays, and more. Parents and caregivers can join in the fun. Drop in.Ages 3-6 with caregiver
10-10:30 a.m., Every Tuesday
Children's Program Room
Location: Children's Program Room
Contact: MCPL Childrens Services
Contact Number: (812) 349-3100
Presenter: Christina Jones


text:
Get style maintenance throughout your day. This revolutionary split end repair serum reduces frizz and seals in shine for a polished finish with up to 80% less split ends in just three uses.* *With continued use
Split End Sealing Serum
- Shampoo and condition with Split Remedy products
- Dispense a pump of this split end repair serum into your palm and rub your hands together. You can always add more if you need it.
- Spread the serum evenly onto towel-dried or damp hair, with special focus on the ends—and create your style.


text:
Human Trafficking Annotated Bibliography
Publication Types
Publish Date:
October 2012
The following documents discuss the relationship between sexual violence and human trafficking, including, but not limited to, sex trafficking. This annotated bibliography features articles and reports on the impact of trafficking-related violence on victims' health, the role of armed conflict and military presence in trafficking, and minors as a special population of trafficking victims.
Filed under
Filed under


text:
ATLANTA - Kathy Cox is stepping down as Georgia's school superintendent to take over a new national education nonprofit.
A tearful Cox said Monday that she will resign as the state's school's chief June 30.
Candidates discussed states rights, the fair tax, illegal immigration and mercury in Georgia's freshwater fish during Friday night's Statesboro Republican primary gubernatorial debate. About 325 residents and supporters came out to Statesboro High to hear five of the seven GOP candidates for governor stake out their positions on statewide issues.
Several high-ranking Iraqi military officials visited Fort Stewart on Saturday. Brig. Gen. Thomas Vandal, deputy commanding general-support, escorted his Iraqi and Kurdish counterparts, who were eager to see U.S. soldiers in action on their home turf and learn more about Army operations.
ATLANTA - The eldest grandson of former President Jimmy Carter has won a suburban Atlanta state Senate seat in a special election Tuesday night.
Jason Carter became the first in his family to win elected office since his grandfather took the White House more than three decades ago.
ATLANTA - The special election for a north Georgia congressional seat vacated by Nathan Deal proved to be an early test of tea party strength in the state, although no candidate emerged with a majority and a runoff was set for June 8.
The race between former state Rep. Tom Graves and former state Sen. Lee Hawkins could provide a glimpse of what kind of candidate Georgia Republicans want this Midterm election year.
ATLANTA - Environmental groups filed new challenges Monday in hopes of blocking an ambitious $2 billion plan to build the state's first new coal-fired plant in more than two decades in southwest Georgia and a separate, smaller project designed for the central part of the state.
The coalition of environmental advocates said they filed the five challenges in a bid to stop what they see as an unprecedented wave of new permits for coal-fired power plants at a time when environmental regulators in other states are supporting alternative energy proposals.
"I meant to hurt her. I meant to cut her, but I didn't mean for her to die," defendant Richard Geiger told jurors Friday under cross examination by Atlantic Judicial Circuit Assistant District Attorney Russell Mabrey.
Several incumbent candidates who had no opposition when they qualified to run for re-election early last week do now. A number of challengers qualified late last week before qualifying ended April 30.
ATLANTA - With Tuesday's House passage of Senate Bill 458, Georgians should see fewer traffic fatalities and injuries in the months and years ahead. The bill, sponsored by Sen. Don Thomas, eliminates the current exemption from Georgia's safety-belt law for occupants of pickups. Georgia is the only state that exempts pickups from its safety-belt law.
While the ongoing oil spill in the Gulf of Mexico is likely reinforcing the opinions of opponents to offshore drilling, some of those in favor of drilling off the Atlantic coast are taking more of a "wait and see" approach.
Disabled veterans Donald Singletary of Richmond Hill, Kraig Gates of Savannah and with Bruce McCartney of Midway led a multi-state delegation to Congress on April 21 to fight for a VA benefit designed for "the most severely disabled veterans" that has become VA's best kept secret, the Independent Living Program.
ATLANTA - Movies filmed in Georgia have grossed more than $415 million at the box office so far this year, cementing the state's position as a leading location for filming.
Nearly $900,000 has been restored to support the Georgia Council for the Arts in the 2011 state budget passed by the Senate, giving the state a renewed chance to pursue federal support for the arts. At the local level, however, a twofold challenge remains: find the funds to provide arts opportunities and the manpower to develop and produce the ideas behind those opportunities.
State Rep. Ron Stephens (R-Savannah) announced he will be seeking the re-election to House District 164 in the Georgia General Assembly. Stephens is chairman of the House Economic Development and Tourism Committee and has represented the district since 1997.
After 30 years in office, Georgia State Rep. Bob Lane is retiring.


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Direct Delivery 3-5 Weeks
Direct Delivery 3-5 Weeks
Why buy me?
Give your baby the best start in this sturdy cot bed made from sustainable wood. The classic design featuring soft curves and mellow tones creates a tranquil haven in which your little one can sleep and thrive.
About me
Want to learn more?
Highest quality sustainable timber, free from toxins, resins or residues and superior craftsmanship with meticulous attention to detail make this solid cot bed a sound and safe place for your precious new arrival.
Two mattress heights make it easy to lift your baby in and out, and in the bottom position, keep adventurous little ones who are curious to explore safe and secure. Easy conversion to a toddler bed, complete with safety guard, helps to ensure that your baby's progression to independent toddler is a happy and reassuring one, safe in the comfort of familiar surroundings.
Extra details
Extra details
I come with
This is a nice looking classic cot bed would suit any style nursery. It has a unique Safe-Track drop side and 2 base heights, allowing easy access helping to minimise back strain. Both sides are removeable to convert in to a toddler bed and no additional components are required when converting to bed mode.
These are exclusive customer reviews unless otherwise stated. Specifications of goods are subject to change.
Click for audio and text help.
Click for audio and text help.
Click for audio and text help.
Click for audio and text help.
This product is available as a pre-order. This means that we do not currently have the item in stock but we are expecting it shortly. You can place an order for this product now your expected shipping date will be 25-12-2014
A place where people come together to discuss our products and services, ask questions and seek advice.
to be a part of it.


text:
All Beds, All Baths, All Prices, Apartment Apartments Near North Buckhead in Atlanta, GA
Property Type
Park 156
Watch Video About This Property
- Lawrenceville, GA
- Work 1-888-357-4342
- 33.9112 -84.08277
The Residence Buckhead Atlanta
Watch Video About This Property
- Atlanta, GA
- Work 1-888-246-5826
- 33.83814945817 -84.378930106759
Valencia Park
Watch Video About This Property
- Norcross, GA
- Work 1-888-467-6162
- 33.946211 -84.251142
Atlanta, GA 30342
One Sovereign Place
- Spacious Screened Porches
- French Doors (in select units)
- Washer/Dryer Connections
- Kitchen Islands & Plenty of Cabinet Space
- Sparkling Swimming Pool with Sundeck
- Onsite Laundry Center
- Minutes to Chastain Park, GA 400, I-285
- MARTA Accessible
- Picnic Areas, Wooded Views & Walking Trail
- Flexible Lease Terms
One Sovereign Place Apartments located in the Sandy Springs/Buckhead, GA offer fully renovated one, two and three bedroom apartment homes for rent. Apartments feature big screened porches, washer/dryer connections, huge kitchens and tons of closet space. Community has a pool with tanning deck, laundry center and walking trail.
Atlanta, GA 30305
Manor at Buckhead
- Premier Buckhead Address
- Elegantly appointed interiors
- Athletic Club with free weights
- Free Tanning
- Game Room / Billards
- Stately Pool with sunning areas
- Washer/Dryer included
- Business Center
- Clubhouse / Resident Lounge
- Gardens and Townhomes available
- Controlled access/covered parking
- Easy access to I-75/85, I-285 and GA 400
The Manor at Buckhead has the perfect luxury 1, 2 & 3 bedroom rental for you. Our apartment community is located in the heart Buckhead close to fine dining, entertainment, Lenox Mall, Phipps Plaza and a host of other great stores. Our amenities are impressive and include a pristine pool, resort-style clubhouse, state-of-the-art fitness center and a soothing spa all contribute to your live, work and play contemporary lifestyle at The Manor at Buckhead in Atlanta .
Atlanta, GA 30342
Waterford Place
- $60 Application Fee!
- Updated Kitchen and Bath
- Controlled Access Gates
- Washer/Dryer Connections
- Sparkling Swimming Pool
- Huge Walk-In Closets in Bedrooms
- 24 Hour Fitness Facility
- Built in Microwaves, and All New Black Appliances*
- WIFI Center with fax and unlimited Internet
- Contemporary customized light fixtures
- Vaulted Ceilings and Fireplaces in select units
- Close to the Best of Atlanta
Apartment community in the heart of Buckhead! Modern appliances. Dramatic lighting. Swimming pool, clubhouse, business center and 24-hr fitness center. Within walking distance of Chastain Park Amphitheater, 10 minutes from major shopping malls and 15 minutes from downtown Atlanta. Located in Sandy Springs School District. More than a place to call home...
Atlanta, GA 30342
Chastain Terrace
- Stunning swimming pool with expansive sundeck
- Convenient Buckhead Location
- Pre-wired for intrusion alarms
- Private Patios and Garages
- Nine-foot Ceilings
- Grilling Cabana and Gazebo
- Woodburning Fireplaces with gas starters*
- Relaxing garden bathtubs
- Full-size washer/dryer connections
- Dramatic tray ceilings in top floor homes
- Controlled access entry gates
- 30-day move-in guarantee
Chastain Terrace Apartments is a gated community with spacious 1, 2 and 3 bedroom apartment homes centrally located in Buckhead, an upscale Atlanta neighborhood, just minutes from I-285, I-75, I-85 and GA-400. Chastain Memorial Park and its famous amphitheatre are located just 2 miles away. Our newly remodeled apartment homes feature full-size washer and dryer connections, gourmet kitchens, private patio or balcony, fireplaces, walk-in closets and garden tubs.
Atlanta, GA 30319
1050 Lenox Park Apartments
- Premier Buckhead Address
- South Beach styled pool/ sunning deck
- Gourmet Cooking Classes
- 24 hr Athletic Club/ Tanning Bed
- 24 hr Business Center/ Free WI-FI
- Movie Theater/ Billiards Room
- Expansive Windows with Garden Doors
- Soaring 9ft Ceilings
- Total Electric
- European Inspired White Kitchen
- Garden Tubs/ Oversized Wardrobes
- Built In Bookshelves / Workstations *
Luxury Buckhead Apartment Homes in Atlanta, GA with one, two and three bedroom floor plans. Amenities include; Garden Tubs/ Oversized Wardrobes, European Inspired White Kitchen, Expansive Windows with Garden Doors, Soaring 9 ft. Ceilings, Movie Theater/ Billiards Room, 24 hr Business Center and Free WI-FI.
Athens, GA 30605
Charley Square
- Large Open Floorplans
- Brand New Swimming Pool
- Energy Efficient
- Full Size Washer/Dryer
- Front and Back Entrances
- Minutes to UGA
Traditional townhomes with new pool, free parking, large living area, front and back entrances and a powder room on the main floor. Located just minutes from UGA off Cedar Shoals Road and Gaines School Road. Convenient to all Athens has to offer.
Atlanta, GA 30305
Cambridge at Buckhead
- Swimming Pool with WiFi
- Poolside Gazebo and Grill
- Fitness Center
- Controlled Access Gated Community
- Mediterranean Tile Sunroom
- Breakfast Bar and Formal Dining Room
Located in the center of Buckhead, minutes from GA 400, I-85, and I-285, residents have easy to downtown Atlanta, Midtown and the Perimeter area. The one and two bedroom apartment homes offer 9' or vaulted ceiling, a fireplace, bay windows, a clubhouse, swimming pool, poolside WiFi, fitness center, social and networking events, Atlanta skyline views and extensive loft.
Other Apartment Search Options
Apartments by Zip Code
Thank You! Your email has been sent. We appreciate your interest.


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Nova Synthetics differ from other golden synthetics in their enhanced ability to hold water and color. Many other golden synthetics are glass smooth, but Nova synthetics use golden synthetic filaments of three different diameters with tiny ridges along the fibers that slow down the flow of water or color off the brush. These filaments have been specially shaped and tapered to adapt to the qualities of synthetic rather than natural hair.
Nova Series 1370 One Stroke brushes feature
Note — Brush sizes are not standardized. The length and width of a brush of a given shape and size varies considerably by manufacturer. Since fine art brushes are handmade, expect some variation even among brushes from a given manufacturer.
see also ...
® Da Vinci is a registered trademark of Da Vinci Brushes.


text:
Take a tour of the ribbon and learn where all your favorite buttons, menus, and commands are.
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Lumber Liquidators Warranty Is No Warranty.
Posted by
CORPUS CHRISTI, TEXAS -- This review is regarding LL's warranty and specifically about a product they sell(Virgina Mills Handscraped Matterhorn Birch hardwood #10003480). Our customer purchased this flooring and when we attempted to install we found approx 20 - 30 % of the flooring unfit for installation due to variations in the widths of the flooring. We found some boxes had no variations while others had lots of this problem. This causes "gaps" to occur in the flooring whenever a board is installed that is not the same width as the others. The problem is compounded with every row of flooring installed. The home owner hired an independent inspector to inspect the flooring after Lumber Liquidators refused to look at the flooring on site. LL took one box of the flooring and said there were no defects. Since not all the boxes contained defects this is not acceptable. The independent inspector found variations in widths just as we did. He determined the problem to be a milling problem, just as we did. This is a manufacturing problem and NOT an installation problem.
Here is the real problem though. Lumber Liquidators' warranty states the installer is responsible for any defects in the flooring once it is installed. OK, this is fine but after they were advised of this problem they said they would not inspect any of the product on site. They said an independent inspector's report was not acceptable and that it has to be from the National Hardwood Flooring Association inspector for them to accept it. There are no inspectors near our area and would cost too much to pay to have one sent here. They make no guarantees they will do anything even if the NHFH inspector comes. They will NOT inspect flooring that is not installed either. SO if the floor is installed it is the installer's fault for any defects and if the flooring is not installed they will not inspect it or do anything about it. They say it is the installers responsibility to take out defective boards and to not install them. 20 - 30% of the product unusable????? They will not reimburse for any of the defective product. We installed a few of the boxes and we found this out when we tried to get them to inspect it because they wouldn't unless it was installed. They refused, saying "you installed it so we are not responsible". Even though over 90% of the product was NOT installed. Their warranty basically puts them in the position of no resposibility for anything.
Also beware that after you have had the product for 60 days their warranty is null and void. The warranty is NO warranty and they wash their hands after 60 days.
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At Your Service on 12/07/2012:
Interesting review to say the least. So the wise consumer would calculate an approximate 10+% waste cost into their purchase. Add such, does the purchased become cost effective?
face it on 12/09/2012:
In the early days of Lumber Liquidators I witnessed several times that material was returned and everything possible was done to correct any issue. After there turning corporate there was a drastic decline in quality as well as customer service. These facts are out there for folks thinking about making purchases at one there locations. I wish more people would take the time to look at these reviews before they get stuck in the classic "now what do we do" situation. Thanks for your review I hope lots of people see this before wasting there hard earned money.
prizmfloors on 12/28/2012:
follow up comment: LL offered to meet with our client. guess when they wanted to meet? On Sunday Dec 23rd they scheduled a meeting. Our client lives close by so he said, fine, no problem I will be there. Guess who did not show up? You guessed it! LL did not come to the meeting. Are you asking yourself if they tried to deliberately schedule this meeting at a time when our client might not show up? Ya really got to wonder! Incredible!
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Worst Customer Service Ever
Posted by
face it
CINCINNATI, OHIO -- Lumber Liquidators "unwritten" policy towards customer complaints is that if they put you off long enough that you will give up or at the very least take a insultingly small amount of money back to "shut up". They in all reality should advertise "we will sell you the wood, but we will not deliver it, or install it, and if you are real lucky and can afford to hire an attorney you might get a store credit forcing you to come back into our store to redeem your credit after you have an issue with our sub standard products."
To anyone that wants to have additional unneeded stress added to there flooring project, or who crave the absolute worst customer service out there, or anyone that wants to have to fight through a mountain of corporate malpractice to simply correct an obvious quality issue. By all means hurry to you local Lumber Liquidators store today!! To anyone else that does not wish to undergo this drama I simply suggest to avoid Lumber Liquidators !
I have personally seen the level of disrespect and nothing short of illegal activity that takes place. For instance a store manager taking money from a cut rate contractor to insure he gets steady work regardless of the huge trail of unsatisfied customers left in there wake. The lying and cheating of the mafia like combination of regional manager and in store manager that will simply put off a customer complaint till the simply give up. I wonder if Al Capone is a share holder in Lumber Liquidators?
Company Response 09/10/2010:
As the Director of Customer Care for LL we serve over 1,000 people a day with a variety of questions, comments, positive remarks, and valid claims for which all customers are served at varying degrees of service based on the question, or concern. The photo is an example of natural defects found in wood products, not unlike any other natural product. If you don't like the knots in the wood, don't install it and use the company return policy if you have any dissatisfaction with the quality of any products we offer. If you would like to contact Customer Care and ask for me, I would be more than happy to hear your story as I'm sure we have opportunity for improvement like an organization, but as with some concerns of this nature posted on the internet that I've researched, or personally been involved with, the story is often altered to get a reader's attention and lacks the true facts of the claim. Comments like the one made about a store is hear-say and if you have facts to share the store personnel would be in serious violation of our policies, so when making such an accusation it's best to share it with the company using proper channels if you really want to take action.
We have far more gallery photos and positive reviews flowing to LL compared to the handful of people whose projects did not go well because of no fault of our products, or there was a valid claim and we took care of the customer in support of the warranty. We help customers with Install Pros available by phone, Customer Care Associates well trained, and a support staff of some of the most industry savvy people available keeping our prices low so people can enjoy quality products. If you want something really inexpensive - we have that too.
If you had a bad experience – I want to hear about it myself and look forward to your call. If we did something wrong, I'll make it right.
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maxinebb on 09/09/2010:
I bet you loved the prices thinking you were getting a great deal. There are various grades of lumber. More than likely you got what you paid for. If you wanted top quality you should have gone to a better lumber yard, inspected the lumber anf paid the price. In my past experience, anything liquidation is NOT top quality.
old newfie on 09/09/2010:
Even the name of the business sounds cheap.
face it on 09/09/2010:
that is correct, there are 3 basic grades of flooring lumber 1) rustic 2) natural and 3) select. the product pictured is easily a rustic grade but was sold as a natural grade! and a higher price than a rustic grade.
(rustic = open knots, larger closed knots, large variation in color/ Natural=smaller closed pin knots, some mineral streaking/ select=no apparent knots, cleanest grain, and the least amount of color variation, typically the highest price point.)
face it on 09/10/2010:
typical response. This issue has been reported to "there proper channels" and absolutely nothing has been done. Regional manager and store manager need to be investigated period. Why could your response not be that you will investigate these issues, ask all employees at the store what they have seen and or heard. Research recent complaints by customers of that store that have been simply put off till they give up and go away. I understand you do not want these issues publicly available for all to see, but the truth is had you addressed these issues with actual effort and not just simply dismissed them then postings like this ( as well as several others like it) would not be here.
raven2010 on 09/10/2010:
I really like the direct approach in the company response!
Glcm222 on 09/19/2010:
I have to admit I laughed when I read the response from the Customer Care Lead. Especially when she states that she wants to hear from unsatisfied customers, and that she will fix the problem. I called you, and you NEVER called back. I asked to speak to you, and was told no. I wrote to you and got no response. If anyone is interested in finding her go to the BBB website type in Lumber Liquidators and select the VA store with the address with the city Toano. It lists her name, phone numbers, fax etc. Make sure to include these things later when you have to write to the attorney general for your state and VA. If enough people complain to the right people this company will have to start treating people better. On another note, I work for a health insurance company and we deal with 1000's of callers as well. Our operators are trained not to hang up on people, and our phone calls are recorded so the company can monitor employees...perhaps Lumber Liquidators should start monitoring their phone lines.
Ex employee on 02/07/2012:
Forbes top 100 companies with integrity.
That's a load of crap. No INTEGRITY at
LUMBER LIQUIDATORS. Management monitors all the wrong things. Employees are at breaking point having to sell the garbage that 444 Toano sends.
Many guys suffering stress related health issues.
Used to be a great company.
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If You Don't Care About Service, Warranties, Returning Phone Calls and a 2nd Rate Product, Go to Lumber Liquidators.
Posted by
I'm a remodeling contractor in Northfield, VT. My customer's house was flooded out by Tropical Storm Irene on August 28, 2011. When all the interior repair work was nearing the point to install hardwood flooring, my customer ordered 3/4" maple flooring from Lumber Liquidators in Williston, VT. Their man came out to the job-site in Moretown, VT. and measured the area that was to receive the flooring. When other structural issues were discovered with the house we had to delay the flooring delivery. L. L. kept pressuring us to take delivery even after we explained our situation. So we took delivery but told them we would not be installing the flooring for a few weeks. They said that would not be a problem. When we did install the flooring we discovered that L. L. had over calculated the amount of flooring by 273 s. f. We had thirteen full boxes of flooring left over. When we called to return the overage, they told us they would charge a 20% restocking fee because it was beyond 30 days from delivery.
They knew our situation, over ordered the flooring, and then made extra money by charging a restocking fee on their mistake. They took advantage of a victim of Topical Storm Irene who has enough stress trying to sort through all the issues that come with a natural disaster such as this. Only after demanding some fairness did they drop the restocking fee to 10%. Still trying to squeeze every dime they could from my customer. The whole process took weeks to settle. Several times they said they would look into the matter and call back. They never do. We always had to call them to find out what they decided to do to resolve the problem.
We had to truck the over-ordered flooring 45 miles to return it. It certainly was not the best milled flooring I've installed and I've installed tens of thousands of feet of wood flooring but I can deal with that. The service at Lumber Liquidators after the sale was absolutely terrible at best.
Company Response 06/11/2012:
LL Response to early pick up and a restocking fee:
The stores make every attempt to deliver product purchased to make room for incoming trucks with other customer orders and stock orders to meet customer needs and future sales for in stock items. If the store failed to waive the restock fee it was a judgment call and one I would say was the wrong call for this type of scenario. Please contact Customer Care at 800-366-4204 right away and we'll make this right. Not sure what you purchased (odd lot or some other lower grade) but if there was a concern with the milling the invoice, warranty, and installation instructs provide direction on what to do so we can address any product issues. We regret this happened and sell to thousands of very satisfied customers each day. Given the number of sales and repeat customers, most experiences are not at all like yours and we apologize for the less than perfect experience. We're more than willing to make this right with your help. If needed, ask for the Director of Customer Care referencing this message. Thank you for informing us about this concern. We will add this to the stores report card and company executives will know this occurred as we monitor store decisions and activity to improve the customer experience.
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face it on 06/10/2012:
billa 75,
I might be able to offer a bit of insight as to why they (Lumber Liquidators) wanted to pressure you into taking delivery ASAP. Lumber liquidators employees earn a bonus/commission from sales above and beyond a certain "mark" they are not paid these commissions until the product actually leaves the store and not when the actual purchase/transaction takes place. One might argue they have a small space and can not keep product for extended amount of time, which is somewhat true but would you not also expect to be told that at the time the order was placed if that where such a pertinent issue? Regardless of the needs of the customer there employees are forced to make higher and higher numbers (sales)to get any sort of commission. This may also in part explain why there was such an overage in the order (to meet a quota). The average waste factor for hardsurface flooring is 5% across the board with special requirements for specific products (wood deemed as seconds/damaged/or excessive knots/splits etc.) Their over all business model is not based on customer satisfaction (simply proven by the amount of negative reports they have accumulated) instead they base there operation on the amount of product they can move in a specified time frame. The situation a particular customer has means nothing to them other than a showing of false notoriety to close a purchase (make the sale) outside of that you are nothing more than a number.
In regards to the milling of the product, I have installed flooring since 1988 and I installed Lumber Liquidators material exclusively from 2001 to 2010. Once Lumber Liquidators went "corporate" there quality went down hill as there profit margins went up. I have seen product literally fall apart in your hand! To board sizes differing as much as 1/4" in width and/or thickness. And just about every sort of finish issue you can imagine (orange peeling,spots, debris in the finish, you name it)Given these types of issues and Lumber Liquidators policy of "once we have your money screw you" this combination results in countless unsatisfied customers. You can expect a company response that states "our policies are clearly noted at the point of sale" That in and of it's self describes the heartless nature of there business practices, basically cutting your complaint down to "it's your fault you didn't read our ridiculous policies page first" (which I equate to a kindergarten match up of "I know you are but what am I").
In today's world these types of practices seem to be more and more relevant. Empire Today is another example of corporate greed over customer satisfaction. Simply said, no matter what this or any other company does or says, if people are not supporting these stores by making purchases there would be no business. I wish that these reviews would be posted at each individual store and/or web site so that customers would have the information necessary to make an informed decision before getting stuck in a "what do we do now" situation.
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Bait and Switch?
Posted by
ST PETERSBURG, FLORIDA -- We are looking for new floors for our home and have shopped a variety of flooring stores. We should have researched Lumber Liquidators more prior to spending an hour driving to their store. If we did we would not have wasted our time. We did shop their website and found several floors that we liked the looks of and were reported to be in stock. Upon arrival we waited about 30 minutes to speak with a sales person who turned out to be the manager. As we waited we overheard the manager inform the only other customer in the store that the other sales person was out with a family health issue which made the wait and the staffing level understandable.
As we waited, we looked for the flooring that we were interested in and were unable to find it. Once the sales person was able to help us, we asked about the flooring we were looking for and she seemed to be shocked that it was still on the website as it has been out of stock for a long time and no longer available. In fact 2 of the 3 bamboo floors from their website we were interested in were no longer produced and the floors that we were directed to were about 30% higher. The 3rd bamboo floor was available but was priced higher than their website. We then proceeded to look at engineered hardwood floors and could not find the variety and finish of floors that we had shopped on their website.
While we did not have printouts from the website I was able to browse their site on my phone. When I showed the manager the issue she apologized but seemed to get very defensive and her level of service noticeably changed. Another customer walked into the store and she began helping him fairly quickly as he was there to pick up an order. She quickly got him out of the store and to the loading dock leaving us alone in the store. We waited about 15 minutes for her return as we wanted to ask a few more questions but she never returned.
We will not be returning to Lumber Liquidators either. In our experience they have some great looking samples but their service is lacking and it has the appearance that they promote lower prices and nonexistent products on their website to draw you into the store in the hopes that you will not notice or they will be able to up sell you to different product.
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JayByJay on 12/27/2011:
Does the website say these particular items were in stock at that specific location?
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Buy Beware
Posted by
URBANDALE, IOWA -- Just ask them a few simple business practice questions before putting any signature or down payment toward a purchase with this company. Ask to see their return policy in full. Ask what are the advantages of going with your recommended installers and write them down for later reference. And the #1 question Ask what if this product gets installed and I am not 100% satisfied? That is the big one and if you do not ask you will soon find out, without having to spend over $5000, you are on your own. Just read the other reviews, they all sound the same.
After throwing even more $100's at this dissatisfaction and countless weekend and evening hours my advice would be just go to your local Home Improvement Store, get a better price, get the same product, get the same group of local installers, and grab a hold of that 110% money back guarantee for peace of mind. This common business "rule of thumb" practice that exists in today's business world does not exist anywhere, that I could find, in this company's business model. From the local store level (Jared/Dave)all the way to the top corporate customer care(Misty/Phil) lack integrity and need to be reminded, because of the customer "THEY" exist.
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face it on 04/11/2013:
Sorry Landldowns,
Wish you had seen the info on this site before you lost all that money. thanks for the review tho. I hope other people see this before they too are stuck in a "now what do I do" situation.
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Shame on you
Posted by
NEW CUMBERLAND, PENNSYLVANIA -- I ordered wood at the Lumber Liquidators 2 Laurel Road in New Cumberland on 3/27/2011 PA and gave 1/2 deposit. I was said that I should get my order at this store in 4-5 business days. Of course it never happened and I waited for 2 weeks and the store never contacted me about the order. So I called the store and they told me that my order was received at the store and it was damaged but they never thought of letting me know about it. So they were supposed to re-order it and once again I waited 2 more weeks without any phone calls from the store: I kept calling and the store never answered their phone. I left message and they don't return your call.
I went back to the store and they told me the same thing, that my wood was damaged and they should get it in their next delivery. I emailed their corporate office, it took them 4 days to get back to me and they told me that my wood was ready to be picked up at the store last week (week of May 1st, 2011). I called the store before going there and it took me 4 days to have somebody answering their phone, just to let me know that they didn't have my wood, they were hoping to get a delivery on Friday but they might not have enough room in the truck to get my order. Shouldn't my order have been prioritized? I waited 5 weeks for my wood, hello!!! And of course, on Friday they didn't have my wood. No phone calls from them and no excuse from the manager at the store. I went to the store on Saturday to cancel my order and get a refund. The manager didn't even excuse himself. This store is impolite, arrogant and they don't have any customer service at all and the corporate office is not better. Stay away from LUMBER LIQUIDATORS. THEY SHOULD GO OUT OF BUSINESS. Obviously they do not know how to manage a business in Cumberland.
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face it on 05/08/2011:
I am sorry that the information available on this (as well as other) sites was not made available to you before you got trapped in the Lumber Liquidators web of lies and deception. And unfortunately this behavior is not isolated to just that store in PA. You are absolutely correct in the fact that they should be shut down, for the reasons you posted as well as countless other reasons. I truly wish there was a way to inform each and every person thinking about spending there hard earned money at a lumber liquidator store. A customer innocently enters one of there stores drawn in by there misleading advertising, and a far too large of a percentage of those people are either tricked out of there money and/or time dealing with an unmeasurable lack of concern for the customer. You can fully expect a company response with every excuss under the sun as to why they are so professional and your situation is so important to them. Facts are facts people..if they are truly what they say they are then why are there so many people ripped of by these crooks day in and day out? When will this stop? when will they be made to pay for the wrong they have done? They are literally the Osama's of the retail (flooring) world and they deserve to be treated as such.
On the other hand you can be glad that you never did actually get the material you ordered as the chances that not only would you have had a long and stressful wait for arrival but an even more outrageous series of events to correct all the issues you inevitable would have had with the JUNK you bought from them.
trmn8r on 05/08/2011:
I'm starting to detect a theme with Lumber Liquidators. Kind of like the one with Ashley Furniture.
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I appreciate the Reviews
Posted by
I will be installing Hardwood floors at my home in a few months. I've seen many commercials on TV advertising Lumber Liquidators. Recently, a Lumber Liquidator was opened in Davenport IA. So, my wife and I decided to check the place out. Big Mistake, the people who worked there were ridiculous. They couldn't answer our questions. Now today, I'm browsing the net and luckily run into this website with all these reviews. Thanks You, Thank You, Thank you.... I feel horrible for all the awful experiences you guys have had. I WILL definitely go somewhere else.
Menards...Lowes....anywhere but Lumbar Liquidators. Thanks Again for the reviews. You guys saved me a lot of $ and headches.
Company Response 03/18/2011:
LL Response:
We thank you for your comments about the store and the Regional Manager / Director will be notified about the shopping experience. I would like to add that you can search our competitors, in fact any retailer and find negative comments, so making a decision to shop competition would mean you truly haven't viewed all the online complaints, but that's a right we have in this country and we're all grateful for having the freedom of choice. We stand before the manufacturer as an advocate for our customers. Search the brand names of our competitors and there you will find the complaints about product concerns hidden within the manufacturers - We're not hiding and support the warranty when a product concern warrants. Having shopped every manufacturers warranty and installation instructions, the best advice for you would be to shop for price, then READ the manufacturers warranty and installation instructions before you buy instead of relying on sites where the postings of those who often ignore such key information reside. We stand behind our products and warranties, but the consumer has the obligation to understand the purchase and follow the directions and we're equally frustrated when a problem occurs when this information is not followed, or ignored entirely. If your shopping experience was less than ideal at the store - there's no excuse for that and we'll look into it right away!
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dan gordon on 03/17/2011:
for flooring related discussions I suggest you check out this site as well:
face it on 03/21/2011:
I am glad you received the proper information before conducting your business. And for anyone else reading, Of course any retail location is going to have complaints. Haven't you ever had an unpleasant experience at a retail store before? Regardless if it is hamburgers or hardwood flooring. The point is that here we have someone that just walks into a liquidators store and is put off by the over all attitude and knowledge of the people that this place employees. One might expect to hear "our box was damaged" or "we got too much or not enough" typical issues you will face in this type of product. But to hear over and over again from many many others (not counting my experiences personally)how rude they wear,how product was junk,just as a start kind of paints a picture. And I have said before, and it still remains as true now as ever....The proof is doing business with them,If you dare!!!!
Always Truckin on 12/01/2011:
Man, I was really siked up to get my new floors from Lumber Liquidators. The guy is coming tomorrow and I have the money all ready, 4500 bucks. My coworker had some installed and recommended them to me. I think I will ask him who specifically installed his floors so I can use the same install company. Man, reading these internet post can really scare you. But I am also going to check with the BBB in my City to see if my particular LL has any complaints or claims against them.
James R on 02/06/2014:
We installed 720 sf of the Morning Star Click bamboo flooring sold by Lumber Liquidators in June of 2013. The material scratches easy, however, the scratches are the least of our problems. The cupping started with the shorter pieces in the hallways. By December 2013, the entire installation was cupping and gaps appeared in random areas. After contacting Lumber Liquidators about the problem, We were told that since we did not hire someone to test the moisture of the subfloor and the humidity in the house prior to the installation of this material, the warranty was void. In addition, I was told that our method of cleaning resulted in the problems with the floor. It seems that if the cleaner is sprayed directly on the floor, the material absorbs the moisture along the edges and this was another reason for the damage to the bamboo flooring. We purchased a 32 oz. bottle of cleaner after the floor was installed. Most of the time, the cleaning involves sweeping and using a dust mop. About once a month we get on our hands and knees, spray a fine mist of cleaner directly onto the floor and use a cloth towel to clean the floor. Since the installation, we have used the liquid cleaner about five times and still have about half of the cleaner left in the bottle. I guess 16 oz. caused the damage to the entire 720 sf of the floor, including the material under the furniture and area rugs!! Seriously?!?!?!? In reading the various reviews for this product, it seems that there is a chronic problem with scratching, cupping and separations. It seems that Lumber Liquidators will use any excuse to avoid the liability for providing the customer with a very poor product. I understand that a product warranty is only as good as the company that stands behind it. Perhaps LLI should condense their warranty to simply "Warranty void if material is removed from factory packaging". We will have to replace our six month old floor and it sure as heck will not be with a product supplied by Lumber Liquidators. STAY AWAY!!!!!
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Do Not Buy Anything From Lumber Liquidators!! They Are Dishonest, And Have Rude Customer Service.
Posted by
Lumber liquidators has shady business practices, they never delivered my product, lied to me, broke promises to me, their customer service is horrendous, and I still havenâÂÂt gotten any of my money back. To say that I am disgusted with their company and the treatment that I have received from Lumber Liquidators would be putting it lightly.
I purchased 761.92 sq. Ft. Of hardwood flooring from Lumber Liquidators on July 12, 2010. It is now 9/17/10 and I still do not have my floors, nor do I have my full refund that I was promised. They charged my credit card $2557.59 (which I paid), and haven't given me anything. I have contacted customer care more than ten times, and I was told "your floor will be in in 1-3 weeks" over and over again. I have numerous emails from the customer care team also stating over and over that my floor would be in. When I called and asked to speak to a supervisor I was told "no, you can't you have to talk to your service representative l***". I asked to speak to his supervisor and I was told "no, you can't speak to her either. She said that you need to resolve your issues with l***". I asked if there was anyone that I could speak to that had authority in the company and was told "no". When I said that I was going to contact my credit card company, BBB, the department of consumer protection, and the attorney general for my state and the state of va they hung up on me!! I called back and still was not able to talk to a supervisor! Instead I was sent to a voice mail, and that person never called me back. I wrote to [snip] the chairman for Lumber Liquidators and still nothing was done.
I have written them letters, emails, and even have one of their employees recorded on my voice mail and still do not have a refund! I am now contacting BBB, the department of consumer protection, and the attorney generals hopefully I will have my money back soon.
Take my advice and do not purchase anything from this company!! They are absolutely horrible, and dishonest!!!
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Skye on 09/17/2010:
Thanks for the review. I always see commercials for this place, and read nothing but complaints against them.
Glcm222 on 09/19/2010:
I'm glad that you found my review helpful! Hopefully, more people will read this and avoid Lumber Liquidators. And hopefully, for people that do end up purchasing something from Lumber Liquidators or another company and need someone to help them they will contact the Attorney General for their state (as well as the Attorney General from the state the company is out of), in addition to the Department of Consumer Protection. Then these companies that think they can continue to rip people off, and treat people like garbage will be stopped. Also, the Action team (google Action News or search for your local Action News team) will investigate the company, help solve your problem, and inform the public on the evening news.
face it on 09/23/2010:
It is absolutely amazing that this company can continue to operate when time after time there customers are treated this way. Lets get back to basics people. This company does not value the relationship with there hardworking paying customers. They have a long history of dissatisfied customers. And they get away with all of this through deception and there well feed legal department that is paid off with money from customers like yourself. Kind of makes you sick, doesn't it?
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Lumber Liquidators Is An Awful Company Do Not Use Them.
Posted by
If you are thinking of ordering from Lumber Liquidators, thinks twice, do not use this company, they are loosers and liers, no one can give you and straight answer, every sales person I skope to trying to solve this matter, was unprofetional, unknowlageble, all I got from them was "I have no idea where or when your order will reach, not even knowing when it will leave the warehouse. They will take your money and leave you high and dry. I was supposed to open my daycare center this Monday 9/13/2010 but I am unable to do so because I have no floors. So thanks to Lumber Liquidators there are 40 children with no scholl to go to. Thank you very much Lumber Liquidators for the "wonderful service and integrity". I hope you company goes under. I hope this review will prevent many potential buyers from doing business with Lumber Liquidators.
Here is the email from the sales representative confirming my purchase: and following is an email I sent over to him, but I received no reply.
On tue, August 31, 2010 at 9:21 am, wrote:
hi daniel, thank you for your order. Please review and sign the attached invoice. Iâll need you to email or fax a signed copy to complete the order. The store will notify you when the flooring arrives. The estimated delivery date is 9/6. Brooklyn #130 64 12th street
brooklyn, ny 11215
phone: (347) 756-4215
email: store130@lumberliquidators. Com
Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 9am - 4pm
Sunday 11am - 4pm please let me know if you have any questions. Sincerely, chris lyszyksales representativeLumber Liquidators 3000 john deere roadtoano, va 23168800-476-0007 x 7542 (toll free)757-566-7542 (direct)757-259-7292 (fax)
hello chris, I placed and order with you almost 2 weeks ago, one of the main reasons I placed this order with Lumber Liquidators was that you told me that it will arrive to the store in brooklyn this week.
After calling last week to check up on the status of the order, I spoke to one of your sales reps, (what a joker this guy is, I think his name is william) he makes jokes over the phone, telling me "oh boy, that he thinks there is no way the shipment will arrive this week " and "oh boy, you are in trouble" and so on the entire conversation.
I called again today(Tuesday 9/7/10) and the same guy gets on the phone, again with the stupid jokes" brooklyn, brooklyn, brooklyn" repeating the word brooklyn in a funny voice at least 15times, again not serious, giving me some kind of bs excuse as to why there is no shipment yada yada yada, and telling me that the shipment will arrive only by the 13th of the month.
This is ridicules and extremely unprofessional on behalf of Lumber Liquidators. I have a business scheduled to open on the 13th of the month, but thanks to the idiots & liers who work at Lumber Liquidators I will not be able to do so.
Needless to say it is to late for me to cancel the order, but I have learned my lesson and will never ever use Lumber Liquidators and will spread the negative word to all my business contacts, associates, family members, friends regarding this matter.
Thank you very much lumber liqudators, you screwd me over big time.
- Show quoted text -
Company Response 09/29/2010:
I spoke with Chris and know he's just as disappointed the product missed the truck, but after following up on this issue I learned the weight of the truck was an issue so the order was pulled off the truck (2 orders total) to meet the weight requirements. The order in question failed in the middle of our complex warehouse systems conversion, and this whole ordeal is very unfortunate for the customer, our company, and Chris. We clearly state delivery and lead times are estimates on every order. In this case where the project had a short timeline it would have made sense to look at in stock items at the store, but the frustration generated here could have been avoided by looking into other product choices. In regards to the comments about our reputation on line, we sell products that are difficult to move because of size, weight, and in some cases location of the species. You must also consider we get blamed for issues related to the installation of products because no one cares if John Doe the local installer messed up the project because complaining on line about their work is meaningless - no one knows who they are, so let's blame the well known flooring company. Thousands of people every day save money, receive quality products, and speak highly of our company. The great thing about America is the fact that people can voice their opinions and the negative ones run to the internet. Take ownership of your projects and be a part of it and you won't have any issues. Chris is well respected and receives many compliments on his service and he should not be blamed for a situation where the customer should have planned in advance considering most projects run into unexpected delays and there were other options available that were refused.
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dan gordon on 09/12/2010:
LL doesn't have the best reputation if you searched at all, however they also have vast inventory of in stock ready to install product. Why you would do a special order when on a tight schedule is beyond me. Hardwood or laminate must also acclimate to where it will be used so its always better to order what you can 'see and touch' vs a special order. I'm afraid you need to bear some burden of responsibility on this one as well.
face it on 09/13/2010:
For a customer to walk into a retail establishment and simply order what it is t hey like or want and then be hamstrung by the corporate malpractice that is Lumber Liquidators is in no way a fault of the customer. this problem could have been avoided all together had the customer been informed that there material may not make it in time to meet there deadline. Lumber Liquidators sells wood flooring products, you can not expect everyone that walks in the doors to have any knowledge in regards to flooring products. That should be solely the job of the employees at Lumber Liquidators.
Mam? I am sorry for your experience at Lumber Liquidators. The fact of the matter is that if you order does ever arrive it does need to acclimate which the text book answer for that is 7 days for hardwood and 2 days for laminate. Which simply means that much further delay in your project. As much trouble as you are having before you even get your material you absolutely do not want to rush it and install it before the material is suitable acclimated to the project environment, I can guarantee you your problems are not over with if you do not. Just imagine what you will be put through to turn in a claim for product failure!!
I personally want to thank you for you posting, as a professional installer I also want to warn each and every person who even thinks about purchasing material at Lumber Liquidators!!
Also any complaints to the BBB? they don't work, don't waste your time.
face it on 12/21/2011:
Has anyone else read the company response to this issue? This one review is all that needs to been seen by any potential customer. the fact that they would make such a statement is a perfect description of how any customer with any sort of issue will be treated, and how they are viewed from Lumber Liquidators.
Al tho I know it was not there intent, I must thank Lumber Liquidators for placing such a heartless response. Maybe this will be proof positive for the next customer thinking about spending there hard earned money there.
trmn8r on 12/21/2011:
Yes, and notice how the company rep followed up with store employee Chris but not the CUSTOMER.
And he finishes off blah blah blah with how well-respected Chris is. Uh huh! Right. Give me a break. Someone?
ukrockhunter on 01/12/2012:
Wow. I agree the Company response is all you need to know about Lumber Liquidators. Are you serious, this is their response. BE WARNED
face it on 01/13/2012:
With the onset of corporate based "big box" organizations, such as Lumber Liquidators, The unfortunate result is a blatant lack of appreciation to the customer and the personalized service that all paying customers deserve.
The direct effect of this to a contractor is that the profitability is reduced to that of a minimum wage (non skilled) position. To the customer that equates to lack of detail, and a "flooding" of the market of less than professional service.
These organizations are steadily looking for ways to reduce there costs by sacrificing the material quality and using "policy" as a default answer to shed liability to any and all issues in regards to customer satisfaction. A boycott of all such organizations is in order it seems. If they have no customers, by default, they have no business.
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Posted by
I went to check out Lumber Liquidators out of curiosity. I used to own a flooring store so I am well aware of what dictates quality wood OR laminate. Just remember...YOU GET WHAT YOU PAY FOR!!! They are selling this stuff for cheap because it lacks quality control in all phases of production. The milling is off, finishes are subpar, most of there products are made specifically for them from China.
Quality control from A-Z gives you re-assurance the wood was dried, milled, and finished properly. Go with hardwoods from Kentwood, Mirage, Pinnacle or Appalachian to name a few.
Go to hardwoodinstallers.com to get remomendations for products from the professionals who install them.
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Anonymous on 12/24/2009:
You sound like one of Lumber Liquidators competitors.
face it on 03/07/2011:
Thank you for posting this information. I see someone responded to your comment saying that you sound like a competitor. I can assure you that what you are saying is absolutely true. There quality control is non existent.....period. They make huge profits from selling the junk no one else wants. With some cleaver advertising and basically out and out lying they trick people into thinking that they should buy from them. PEOPLE BEWARE!!!!! Don't go there!!
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Visa and Passport
Chinese Visa FAQ: all about visas for China
September 2009
Q1:Whats the type of my visa?
A: Please look at your current visa;find the Capital Letter on the top L=Tourist ; F=Business Visa ; Z=Working Visa ; X=Student Visa *As Chinese laws, if you hold an F visa , you are not allow to get incoming payment here. That means, if you have sign the contract with the company and will start your full-time job here in China, its better for you to ask for the working(Z) visa and residence permit from your company. Otherwise, the government may find you and your company because of the illegal employment. If your company dont know how to apply the working visa for you.
Q2:Whats mean of Entry(ies)?
A:How many times you can enter China during the visa period. Commonly, there was 4 kinds of Entry: 00=Zero; 01=Single; 02=Double; M=Multi
Q3:What is the difference between a Chinese tourist and business visa?
A:Chinese visas are issued according to the purpose of the trip; either tourism or business activities. In general, "tourist" visas are issued specifically for the purpose of travel for pleasure, while a "business" visa generally permits a traveler to engage in normal business-related activities (sales meetings, visiting a factory, negotiating agreements, etc.)
Q4:I am going to mainland China, then to Hong Kong and back to mainland China for one night. Does this mean I must have a double-entry visa?
A:Yes. Double-entry visa means you can enter into mainland of China twice within 90 days. Since you are going to the mainland of China twice, you must have a double-entry visa. Although being part of China, Hong Kong is a Special Administrative Region.
Q5:I travel to China frequently. How do I obtain a multiple entry visa?
A:There are two ways to get a multi-entries F visa:
-To get it from overseas Chinese consulates or at visa office in HK. You will need to ask your business partners in China to contact the local government office to issue an invitation.The invitation(letter) has to be issued by the authorized Chinese government departments or Chinese organizations.However;issuance of a multi-entries visa is at the discretion of the consulate and having an official invitation does not guarantee issuance of the multi-entries visa.
-To get it from local PSB in China,you need to be sponsored by a Chinese host .
Q6:Is there any useful tips for F visa extension?
A:Yes,As we know, when you hold an F visa and stay inside of China, you can extend your visa every 6 month up to total 1 year without leaving. thats mean, for example , your enter China at 1st Jan.2008. so that you can extend your visa every 6 month up to 1st Jan . 2009 .without leaving. Thats we called 1 year limit. But the 1 year limit is calculate from the lastest enter date. So during this 1 year, you can apply 1extra entry and leave the country and come back with this entry. Then you enter date will be refreshed. Anyway,we just pass this information to you because it might be hepful to you.
Q7:My company want to apply an Working(Z) Visa for me ,is it possible to get it here inside of China without going outside of China?
A:Yes, Its possible. Before your company do any work to apply the Working(Z) visa for you. Please contact our office first. We can give you suggestion and help you to handle everything just inside of China..
I hope that i have given you helpful information here. If you still have question on China visa, you can feel free to contact Grace jin by e-mail: firstname.lastname@example.com or MP: 13811299056.
Good luck!
Grace jin
November 2009
Grace Jin,
Many thanks, Grace, This info is very useful!
I am a travel Agent in Nigeria and I have clients going to China a lot.
Thank you again!
January 2010
Hi, I am a Dominica Republic Passport holder. I was born in China ( don't know which part of China ). I intend to travel to China via Hong Kong. Can I get a China visa in Hong Kong ? And, can I get a landed visa at Shenzhen border area if I want to travel to Shenzhen only ? Thanks for your kindest assistance.
March 2010
I have a question. I'm going to China April 2 with a school group. I have already gotten my visa and when I got the visa, my passport was valid for over six months. But by the time we actually go to China, my passport will be valid for just about 5 more months. I have gotten both answers, that I can still get in, and that I can't and I was wondering if anyone knew the answer.
April 2010
Of course you will be allowed to enter China with your visa. To have 6 months left on your passport is a requirement to get your visa, not to enter China. The Chinese diplomatic mission that issued your visa would not have given it if there was insufficient time for you to enter and leave China due to passport restrictions. You have your visa. You can enter China in accordance with its validity, subject of course to the usual condition of most countries, that the final decision is up to the immigration officer at the border. Unless you are a criminal. entering China as a visitor is easier than entering most countries. Chinese immigration odfficers are polite and efficient. enterVisitingImmigrtaChines immigration officers are polite and
April 2010
Some people have enquired on here about ticketing from the UK to China. There are several airlines which offer good deals out of London, and from various regional airports.However, flying to China on Air Asia-X via Kuala Lumpur and Hongkong is not a good idea. Air Asia is a 'no froills' airline, and although it's flights around Asia are often a bargain, its long distance associate, Air Asia X, is not so atractive.The flight from London to KL alone is as much as it can cost to fly fly to Hong Kong direct on better flights, and with more luggage.It is also no more, and often less, to fly direct from the UK to Beijing or Shanghai, and there is an even wider choice of flights via nearby mainland European hubs.I make regular flights from both LHR and Birmingham on KLM via Amsterdam, on Air France via Paris, or on Emirates, all to Beijing or Shanghai. There is a high tax penalty for flying long haul direct from the UK.I believe it is £60 each way at present, while tax on flights via a European hub is only £10 each way.If anyone particularly wants to visit HongKong on the outward or return journey from the UK to China, Cathay Pacific allows stopover there, and onward flight to Beijing, Shanghai, and several other Chinese cities. I always book online direct through the airlines' websites, because It costs no more than agents, is easier to make payments, and changes, and is safer. Don't be afraid to travel on China's airlines. They are modern, efficient, have a good safety record,a high on board standard, and at least bilingual crews. Air China flies direct from London to Beijing, and China Southern codeshares with KLM from London, Birmingham and Manchester.Thgere are numerous other ways. LH via Frankfurt or Munich;Finnair via Helsinki; Aeroflot via Moscow are some of them. You can be a bit adventurous and save some money at the same time.
July 2010
I wonder if you could help me. I am booking flights for my colleague and his family (they are moving out to China in August). Because of what type of visa his family has, we have been told that we need to book a return in to London? Is this right? Can visas not be changed when in China? Thanks
February 2011
Hi Grace,
I applied for a tourist visa, but I wonder why Chinese consulate has stamped my passport with business visa. I am not sure if I can travel on my business visa now for just sight seeing? Can you please guide if you have any idea about it please.
April 2011
How important is the color of the stamp (in red and blue) to dismiss the Chinese visa?
May 2011
Hi Grace Jin thanks for the web pg . can you help me with the corected info . sins 2008 i come on a regular base to China to visited my fiancee and now we can get married in May 2011 , i want to know for what tipe of visa must i apply for and for how long is that vis valid i got allredy a resident paper for the police here in Chong qing where we stay .
Thank You .
Kind Regards .
Chris & Xiang
my personal e-mail is; email@example.com
June 2011
Hi Grace I applied for visa for a course of one month and ten days and this visa was granted of 60 days. Soon after the course was changed and I got a course of 2 months 20days meaning I needed a visa of 90 days. I m already in China very far from Beijing. How do I request for extension.
My email is; firstname.lastname@example.com
September 2011
Is it possible to travel to hong kong and back to china mainland for the purpose of re entry after three months that is required in the visa?
October 2011
HELP. I am flying out to Hong Kong tomorrow monring at 5:45 AM. From there I am flying to mainland China. I just realized my visa has expired. What can I do to get a visa quickly when I get to Hong Kong? Has someone done this before?
October 2011
You can get last min visas from 01618709048. China Visa Bureau, based in Manchester.
October 2011
We can answer all visa questions on our facebook page
or twitter
. Alternatively, you can call us on +44 (0) 207 148 6402
October 2011
China Visa Bureau can answer all your questions please call 0161 870 9048. Were here to help you.
October 2011
I have applied and obtained a double-entry visa to China, however, my plans have changed and will need to go in and out of China 3 times instead of 2, but I have flying out in 2 days so there is not enough time to arrange for a multiple entry visa. Can I apply for a landed visa at Shenzhen for my 3rd entry?
October 2011
Hi Bin, you do have time to change it, we can do Sameday visas.......give us a call. If you are flying into china with a onward desination and your in the airport for no longer than 24 hours you wont need a visa for that one.
October 2011
If you are arranging your visa from the UK you can find the application form and the closest visa office to you via the Chinese Visa Application Service Centre (CVASC) and apply through them. http://www.visaforchina.org/
Or you can, like myself apply through a company called CIBT. I ended up paying more than I would have than if I had gone through the CVASC but I found them really great, they have a phone number where you can call them for any advice and help filling out your form. You can also track your visa online, so you know where it is, if it has been processed etc and they email you with updates on how your visa is doing and when you should expect to have it back. I would therefore, from personal experience recommend using them, the website is as follows: http://uk.cibt.com/
December 2011
Hi. When I entered China I was on F visa. Just days before my visa expired, I applied for residence permit application alongwith my husband who is Z (working) visa. Now the situation is neither I can leave China as my passport is held up with immigration office (PSB) nor I can stay in China as I am out of status. Please let me know if I should wait until my permit application gets processed or go to PSB and report my overstay in China which might result in heavy fine and even deportation. Any advise will be highly appreciated. Thank you.
January 2012
Currently the Chinese Consulate/Embassy are requesting Confirmed Flights and Hotel bookings for all Chinese visa Tourism applications. If you need more information about the China Visa application process please contact us www.chinavisabureau.co.uk
February 2012
I'm holding a HKSAR passport living in the USA do I need to get visa? Do i have apply for something else to enter mainland China?
February 2012
i am applying for a tourist visa in India, via Chinese embassy. I had already traveled to China in 2010 March on a F visa for a workshop in Beijing for 5 days. Some one told me that, I will not get a tourist visa to China, since I had traveled earlier to China. Is it true? But I visited China for Official purpose and I didn't get any time to even look into a single shop or a museum. Please let me know, if some one know the answer..
February 2012
I have a valid single entry Chinese business visa and was originally going to enter through Beijing to travel onto Changsha but I want to know if I can enter and leave via Hong Kong?
March 2012
I have a F visa valid for 1 year with multi entries with 60 day limit stays in china. Please can you advise me if I can consult for a company in china as long as I don't overstay my 60 days but enter again during this year. And how does the company give me money for expenses during my stay in china? email@example.com thanks
April 2012
Is there any limit to the number of entries to China in a new visa each time??? For example.. I have already travelled to China three times this year under 2 double entry visa.. Will it be a problem for me to get another visiting visa again?
April 2012
I understand that Australian nationals require visas to travel to China. Do they still need to apply for visas if they're only TRANSITING through (as in, flying somewhere else and catching a connecting flight in China)?
April 2012
I am cruising through south east Asia visiting Singapore hong kong Vietnam Thailand ending the cruise in shanghai where we will be staying for 3 days will I need a double or multipule entry visa
April 2012
I have a question about my visa. I have a double entry F visa at the moment which is valid for 60 days. It expires on the 14th of may,I need to extend it as I am staying till the end of june. However, what is the chance that I get a double entry again? Do you know if it is difficult? Because I heard that once you got one double entry it does not guarantee that I will get it again? I really need the double entry as a family member is visiting HK. Thank you so much!!
April 2012
@Salma, I think it's no problem to get visting visa again.
July 2012
hello,dear,here have very details that about how to apply
September 2012
for questions relative to the visa procedure and the type of visa you are looking for, I would advise you to check some specialized websites such as http://www.ins-globalconsulting.com/ that can deal with this issue.
Best regards,
October 2012
For those looking for some piece of information about the Chinese visa procedure, you can have a look on Chinese embassy websites in your living country or go in globalconsulting.com and have a look on articles related to the visa issue in the category " Work visa and residence permit".
Best regards
November 2012
China Visa Bureau has changed there number it is now 0161 260 0335
November 2012
can a person get china visa if his/her uk visa is less then six month i mean if its valid for 5 months and few days??
March 2013
hello every body,
regarding my experience, i encountered a lot a problem, when i applied 2 months ago for my working visa . Maybe due to the Chinese new year. But i think most of the difficulties are due to the requirement for the file. Thank you simon, I found some detailed information on this blog
, which helped me a lot to obtain it. It was useful
November 5
If I have group visa, category L... Can I left China without my friend?
We have only a paper, nothing in passport.
I have to left China and my friend wanna stay more longer... How to do?
November 5
Coddy26 you simply leave China by bus, train, boat or airplane and your friend stays. Simple. No one will stop you leaving a country , having the correct visa to enter is important not leaving.
If your friend wants to stay then they must make an extension as they are the one who will have difficulties.
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