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Library Elf - Receive emails when items are due!
Use your 8-digit card number and your PIN to sign up with the LibraryElf service, which will send you email notices when your items are due & overdue. LibraryElf is a third-party service that we partner with to offer you email notifications. To renew your items, call 722-2138 or login to "My Items" under our Catalog tab.
Who uses Elf?
Anyone who wants to reduce overdue fees
Families with children and lots of books
Individuals with several library cards
What's delivered?
Email alerts before items are due
Email alerts on overdues
Consolidated list of yours or your family's library loans
Cellphone text message alerts for holds (not all carriers are compatible)
Real-time checking by browser
How do I sign up?
- Request a PIN from the Sioux Center Public Library. If you already have a PIN from us, skip to the next step.
- Visit www.libraryelf.org to set up an account. Click the Sign Up link in the left menu.
Step 1:
- Enter the email address that notices will be sent to. Create an Elf password (different from your PIN).
- Enter your first & last name.
- Click the Create Elf Account button.
Step 2: Enter your library card information
- Enter first & last name.
- For library, choose IA - Sioux Center Public Library.
- Enter your 8-digit card number.
- Enter the library card PIN you received from SCPL.
- Click the Save button.
- LibraryElf will test your card number & PIN.
Step 3: Setting up notifications
- Choose your notification option for items due.
- Choose your notification option for items overdue.
- Notifications for holds: Currently, the Sioux Center Public Library will continue to notify you directly when a reserved book is ready for you.
- Leave Delivery method at Email.
Once you create an account and add your card, you can access all of your account options on the left menu under the "User Services" heading. You can add additional cards for others in your household, change notification settings, or suspend notifications when you're away on vacation.
LibraryElf is only a notification service. To renew your items, call 722-2138 or login on SCPL's site with your 8-digit card number and PIN.


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The Language of Technical Computing
MATLAB® is a high-level language and interactive environment for numerical computation, visualization, and programming. Using MATLAB, you can analyze data, develop algorithms, and create models and applications. The language, tools, and built-in math functions enable you to explore multiple approaches and reach a solution faster than with spreadsheets or traditional programming languages, such as C/C++ or Java™.
Product Overview 2:05
You can use MATLAB for a range of applications, including signal processing and communications, image and video processing, control systems, test and measurement, computational finance, and computational biology. More than a million engineers and scientists in industry and academia use MATLAB, the language of technical computing.
Use built-in mathematical functions in MATLAB to solve science and engineering problems.Learn more
Explore, visualize, and model your data with MATLAB.Learn more
Create and optimize algorithms using the high-level language and development tools in MATLAB.Learn more
Develop and share MATLAB applications as code, executables, or software components.Learn more
MATLAB is the foundation for all products, including Simulink®. You can extend MATLAB with add-on products for:
Parallel Computing
Math, Statistics, and Optimization
Control System Design and Analysis
Signal Processing and Communications
Image Processing and Computer Vision
Test and Measurement
Computational Finance
Computational Biology
Code Generation and Verification
Application Deployment
Database Connectivity and Reporting
Call MathWorks: 508-647-7000

subset: commoncrawl


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Michelle Basch,
WASHINGTON - Imagine a gadget that people with food allergies could use to make sure the meal they're about to eat won't make them sick.
That idea just won two local middle school students an exciting award and put them in the running to win a national competition.
"Many people in my family are allergic to stuff," says 14-year-old Pallavi Bhave.
"Everyone on my mom's side has some allergies like wheat, dairy products, soy, peanuts," she says.
That's why Bhave and Joyce Tian, 8th graders at Joyce Kilmer Middle School in Vienna, Va., decided to design a Food Allergen Detector for the ExploraVision science and technology competition.
The competition, which is in its 21st year, challenges students in grades K through 12 to come up with inventions or technology that could exist 20 years from now.
Many students innovate to try to solve problems that exist in today's world.
The gadget that the Kilmer Middle School team designed takes a technique that already exists and applies it in a new way.
"It uses Raman spectroscopy, which is a method where an invisible UV laser beam is pointed at the food sample. And then in that method, a small percentage of the light shifts in frequency and the plot of the shifted light versus the frequency is known as the Raman spectrum and is unique to each substance," Bhave says.
The detector would use a database of 50 common food allergens to identify them once the laser is turned on.
Bhave says the device would be hand-held and easy to use.
"It's 5 inches tall, 0.5 inches thick and 2 inches wide. We want it to be a touch screen like an iPhone, because everyone uses an iPhone these days."
More than 5,200 teams of students from the U.S. and Canada entered this year's ExploraVision competition, and the team from Kilmer Middle School is one of just 24 to win regional awards.
The ExploraVision competition is organized by the National Science Teachers Association and underwritten by Toshiba.
Bhave and Tian were awarded Toshiba HD camcorders, and they won a Toshiba laptop for their school.
Their entry now moves on to national competition, where each could win $10,000 in savings bonds.
Asked what she wants to be when she grows up, Bhave had a bunch of answers.
"At first it was an astronaut, then at one point it was a doctor, but right now it's a genetic engineer."
Fairfax County Public Schools were well represented in the competition.
Pooja Chandrashekar and Aishwarya Nugooru of Thomas Jefferson High School for Science and Technology in the Alexandria area of Fairfax County won the regional award for grades 10 through 12.
And Lake Braddock Secondary School in Burke, Va., racked up the most eligible entries in the competition.
Follow @mbaschWTOP and @WTOP on Twitter.
© 2013 WTOP. All Rights Reserved.


text:
Nisarg wrote:What methodology do you all feel to use for handling level gains?
Do you grant a level based on an exceptional act?
Or on steady progress?
Does it depend on training or repeated effort on the player's part to advance in his chosen profession?
Or is it more about role play?
Citizen Arcane wrote:I would do True20 leveling pretty much by group consensus.
If a majority of the players feel like it's time to level up, then it is...
Nisarg wrote:Bah, this isn't a democracy.
Players are usually a greedy lot, who want to level far too often.
They may "gripe" at not going up in level as often as they believe they want, but then it makes each level gain something especially valuable when they DO go up.
Users browsing this forum: No registered users and 1 guest


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Sweet robotic joy—you just unwrapped an Android phone and, man, is it shiny. Here are our suggestions for apps to grab, settings to tweak, and really nifty things you can do with your Google-powered mini-supercomputer.
With luck, your shiny new Android phone is running KitKat or at least Jelly Bean, so not a ton of updating should be required. If you're coming from an old Android phone, we have a guide specifically for you that will show you how to move all of your apps, settings, and data from your old phone to your new one. Still, there's nothing wrong with a fresh start with a brand new phone, so let's start from the beginning. Your awesome new Android phone is capable of a lot. Here's just a taste of what it can do:
Get the Latest and Greatest Google Stuff
Before you start playing around and getting used to how things work, why don't you do two quick things: Set up a Wi-Fi connection, then update your phone's built-in applications. There are likely newer versions available than the ones you have on your just-opened phone, so they're worth picking up. You never know, depending on the device, there may even be an Android update waiting for you.
To connect to Wi-Fi, open the app drawer (press the grid-like, bottom-middle on-screen button to get there if it's not on one of your home screens—it's where shortcuts to all of your installed applications live), then look for Settings. Then tap Wi-Fi. On the next screen, enable Wi-Fi and wait for the list of nearby networks to update. Pick out your home router name (or your relatives'), enter a password if necessary, and have some fun.
Open the Play Store app from your list of applications (also in the app drawer if it's not on one of your home screens), then tap "Apps" in the upper left corner of the screen. A menu will slide out from the left, and you can tap "My Apps." The list should be separated, with apps you have updates for at the top. Tap "Update All" to update them all at once. If you don't see updates for some of your apps, you may have to search them out to download the newer version, or they may be over under the "All" tab, where apps you may have had on previous devices but don't have installed on your new phone live.
- Google Maps: Google Maps shines on Android. Seriously - it's the best turn-by-turn navigation app on the platform, and in addition to offering you free maps and navigation, Google Maps can help you with walking directions, public transit to your destination, and it even offers maps and walking directions of indoor places like airports and museums so you can find your way around. Integration with Google+ Places is tight, so you can easily look up information about places you want to visit right from within the app. Then you can call them, get directions, look up business hours, and more. Google Maps for Android picked up a massive overhaul this year, so make sure you update.
- Gmail: Gmail for Android has come a long way even from a few months ago. Most recently it picked up a new inbox layout, slide-out navigation, and card-like conversation view that makes long threaded email chains easier to read. Make sure to update to the newest version. Remember, you can also reply, archive, or preview messages from the notifications pane!
- Google Now: Google Now is the tool that made talking to your Android phone less of something only a few geeks did and more something all of us do to set alarms, look up information or navigate to specific places, and overall interact with out phone. It's our favorite virtual assistant for Android, but those are just a few of its features. Google Now supports recurring reminders for your to-dos and conversational commands, cards for commuting times, concerts, car rentals and hotel reservations, and even public transit cards, among others. Best of all, you can train it to give you responses that are even more useful specifically to you. If you're not sure how to get started, check out this graphic with over 60 Google Now commands on it, you'll find something you'll be happy you can do just by speaking aloud, we're sure of it. For even more tips, check out our guide to everything you can do with Google's voice commands.
- Google Chrome: Google Chrome really shines on Android, and many manufacturers have given up putting stock web browsers on their phone and go with Chrome instead. It isn't technically our favorite Android browser, but it's definitely one of the best Android browsers available. If you use Chrome on the desktop, Chrome Sync is built-in, so open tabs, bookmarks, passwords, and history are all available everywhere, and most importantly, it's blazing fast, especially on newer hardware.
- Google+: We love Google+, and like you, we think it's great for a lot of things even if (or especially if) your friends may not be on it. The Android app just picked up a huge update for people who love sharing photos and videos, and using Google Hangouts for video chat. The Android app also supports location sharing and account switching. That's just the tip of the iceberg. If you like your photos automatically backed up, turn on Google+'s auto upload feature to let Google+ store your photos, organize them into galleries automatically, and even automatically enhance them so they look their best before you share them. Once you're all signed up and set up, don't forget to add Lifehacker to your circles!
- Google Play Music: Google Music has been around for a while, but this year Google Play Music All Access hit the scene to rave reviews. All Access has some of the best streaming radio available on Android, and it can play a combination of cloud-based music you don't own yet and music you own and have stored in your Google Music account. On its own though, Google Music is still great. It's both a music store (with millions of tracks and label support) and a cloud-based music locker for your uploaded songs and your purchased music. Google Play Music also supports scan-and-match so you don't have to spend days uploading songs.
- Stay in Touch with Google Hangouts: Google Hangouts stores all of your texts, photos, videos, chats, and more all in one easy to use interface. It recently picked up the ability to integrate SMS and share location instantly. It's long replaced Google Talk and Google Chat, and it's one of our favorite alternative texting apps. While you're chatting with friends for free using Google Hangouts, keep in mind that it's also the best video chat app on the platform, so you can always turn a text conversation into a face-to-face one with a few taps.
- Use Google Keep to Take Notes: Google Keep is probably one of Google's most underrated apps. It's the note-taking application that Android should have had a long time ago, and the fact that it's backed up by Google Drive's storage makes it a great option for anyone who switches between their desktop and their Android device often. You can snip links, make personal notes, record audio notes to yourself, make to-do or quick checklists, get reminders to act on your notes, and more.
- Set up Google Voice(mail): Google Voice didn't pick up quite the love we would have liked this year, but it's still a must-have if you're looking for a better voicemail service than your carrier offers, or you want any of the other great features (call monitoring, switching, previewing, filtering, and spam reporting) it offers. If you're intrigued by Google Voice, Android is where it really shines. You can port your number to Google Voice so no one calling you knows the difference. If you don't want to, you can use Google Voice as your voicemail provider and send texts through the web. Activate the Voice app on your phone, and it will take care of your phone's configuration. From then on, your voicemail will go to Google, where it'll be transcribed, archived, and managed like email on your phone. You can even read or listen to your voicemail on the web, mark telemarketers as spam, and set up multiple greetings for different people. If you're an SMS fanatic, the app has been supports group texting and voicemail pre-fetching, so no more getting a voicemail in Google Voice and only being notified on your Android phone hours later.
- Get Google Drive: Drive, the new name for Google's combination of Google Docs and cloud storage space, is just as great on your Android device as it is on the desktop. Well, mostly—it's gotten some love this year, but mostly in the webapp department. Google acquired Quickoffice earlier this year, so more changes may be in store, but in the interim, Google Drive is great for managing your stored files and previewing documents on the go.
Install Some Killer Apps
Android apps? Oh, we've got plenty of those.
- Lifehacker Pack for Android 2013: Our List of the Best Android Apps: Check out the 2013 edition of our annual Lifehacker Pack, which includes our favorite apps for communicating, being productive, viewing media, and otherwise getting the most use out of Android. Also, stop by the Lifehacker App Directory series, where we highlight the best Android apps in select categories. You can roll back through our Android-only picks using the Android App Directory tag.
- How to Get the Best Features of Android KitKat Now: Android KitKat launched a few months ago, and even if your device doesn't have it yet, not all is lost. A lot of the best new features in KitKat are available in older versions of Android either by downloading specific APKs that give you those features, or by getting the right apps to replace them. Here's our guide to getting the best of them.
Most Popular Android Downloads and Posts of 2013: Apart from our list of essential apps, we also covered some great how-tos, other downloads, and walkthroughs this year. If you're interested in making the most of the widgets on your phone, getting the best possible battery life, using voice commands to their fullest, or what else you can download to make the most of your Android, check out our list.
- The 50 Free Apps We're Most Thankful For: Every Thanksgiving, we ask you about your favorite free apps, and post the 50 free apps we're most thankful for. They're not all Android downloads (though many are cross-platform), but it's a good list to check out. If you've still got a few holes after checking out the Pack and most popular, you're sure to find what you're looking for here.
Start Syncing Your Music, Videos, and Pictures
Back in the day, if you wanted music and media on your Android phone, you'd have to grab a USB cable and start transferring files. You can still do that if you prefer, and there are tons of great media player options for Android, but with streaming music options being what they are and cloud storage being cheap, you may choose to free yourself from the cables and do it all over the air. Whichever you choose, here are some helpful posts to get you started.
- Google Music All Access: Should It Be Your New Streaming Service?: Google Play Music All Access made waves when it was released. It's designed to go up against juggernauts like Spotify and Rdio, not just on price and catalog of music to choose from, but also because it's still the Google Music you know and love—the one that lets you seamlessly upload all of your current music to the cloud and listen to it anywhere you go. Here's a guide to how All Access compares to other streaming music services.
- Cloud Music Comparison: What's the Best Service for Streaming Your Library Everywhere?: If storing your music in the cloud is what you want to do, you already have tons of options, both hosted by someone else or managed on your own. This guide walks you through those choices so you can pick the best option for you.
- Google Music vs Amazon MP3 vs iTunes: Which Online Music Store is the Best for You?: If you're looking for other music download options, you definitely have them. Here's a rundown of the popular options, so you can be informed before you make your next digital music purchase. It's worth noting we're not the only people to have done this analysis—Amazon is usually the cheapest, even if you move your music elsewhere after you've bought it.
- Turn Your Phone into a Universal Media Hub to Play Your Music, Photos, and Videos, Anytime, Anywhere: If you carry around media on your phone, sometimes it just won't cut it to play your songs through your headphones or your video on that tiny screen. Here's how you can turn your Android phone into a hub that can wirelessly play the movie you have downloaded on the big screen, or stream your favorite tunes to the stereo in another room.
- How to Stream Media from Your Home to Your Phone Anywhere with Plex: If you'd rather leave the music and movies at home and take your phone with you on the go, this guide will walk you through turning your Android phone into a device you can use to enjoy all of the media you have at home, wherever you roam.
Troubleshoot the Tricky Stuff
Your Android phone is a great device, and Android as a mobile OS is much more mature and polished now than it used to be. Still, there are times where you need to troubleshoot problems and fix issues you'll run up against. Here are some tips. Photo by Sylvain Naudin.
- How Can I Avoid Using Too Much Smartphone Data?: Whether you're lucky enough to still have an unlimited plan from your carrier, or you're like the rest of us and have a data cap—or worse, share bandwidth with other phones on the same plan—here's a helpful guide to keep data usage on all of the devices you pay for under control.
- How to Speed Up, Clean Up, and Revive Your Android Phone: After installing a bunch of apps and games, your phone might slow down a good bit. Never fear, cleaning it up and getting back the speed you need is easier than you think.
- How to Upgrade to a New Android Phone and Take Everything With You: If your new Android device is a replacement for an old one, taking your data with you is easy. We show you how.
- How to Set Up a Fully Automated App and Settings Backup on Android: Once you get your Android device all set up and to your liking, don't let tragedy happen to you. Make sure you make sure your phone is regularly backed up so you don't have to worry about your data. Your Android phone is a mini-computer that has a lot of precious information on it, and keeping it safe is easy and takes only a few minutes to set up.
- Use Android's 'Safe Mode' to Disable Apps and Troubleshoot Problems: Apps giving you trouble? Installed or uninstalled something and now your phone is slow as molasses? Android's built-in "safe mode" may be able to help.
- How Do I Fix My Bricked Android Phone?: One of the first things many of you may do with a brand new Android phone is root it and possibly install a new ROM. If that process doesn't go very well and you wind up with a brand new hunk of plastic and metal on your desk that's completely unresponsive, all may not be lost! There are plenty of ways to approach a so-called "bricked" phone that may bring it back to life.
- Android Task Killers Explained: What They Do and Why You Shouldn't Use Them: Android task killers improve your phone's performance while also boosting battery life-or at least that's the much-debated promise. Here's a look at how task killers actually work, when you should (or shouldn't) use them, and what you can do instead.
Expand Your Phone's Capabilities
Beyond apps and tweaks, you can make your phone do some really neat things. Things like tell you where it is if it's lost or stolen. Things like play any song or video you happen to have on a nearby TV. Things like send a text back to your wife to let her know you're driving, not just callously ignoring her calls.
- Everything You Need to Know About Rooting Your Android Phone: We recently updated our Android rooting guide to be a more general, all-applicable guide to rooting, how it's done, and what you might want to do it for. One of the best things you can do to extend the functionality of your Android device is root it, and we're happy to show you how.
- Top 10 Reasons to Root Your Android Phone: Even with all the talk about how easy it is to root your phone, you may wonder why you should even bother. Well, here's a great list of reasons why—the least of which is that it gives you complete control over your experience, but also because there are tons of tweaks and apps that can speed up your phone, help you get better battery life, block ads, and remove carrier-installed crapware that are only available to rooted users.
- The Best Application Launcher for Android: One way to extend the features of your phone just by installing an app is to grab a new app launcher. It'll completely change the way you interact with your phone, and in many cases it's free, can actually add features you didn't have in the first place, and offer you more customization options. Here's our favorite, and if you don't care for it, tons of other great options to choose from.
- How Secure Is Android, Really?: One of the first things you hear when you spend time in the Android-verse is that Android is somehow susceptible to malware, and that the threat is everywhere. That's not quite the case, and we're happy to break down where the weak link in Android security really is—spoiler alert: It's the user.
- How to Choose the Right Android ROM for You: Ready to take the next step after rooting? If you really want to completely customize and tweak your Android experience, or just relieve yourself of carrier crapware and try out a new version or flavor of Android, installing a new ROM is the way to go. Think of it like installing a new OS on your computer—meaning you should be careful to back up your data and do your homework beforehand. Need some suggestions? Check out these five great Android ROMS.
- How to Get Better Battery Life and Performance on Your Android Phone with a New Kernel: What's that? Rooting and installing a new ROM isn't enough for you? Well then, you might want to consider installing a whole new kernel for the ultimate performance boost. It's not for the weak of heart, but the benefits definitely outweigh the drawbacks. Just back up and make sure you know what you're doing before you start. Our guide will walk you through it.
- How to Turn Your Android into a Killer Portable Media and Gaming Center: Want to get your game on with your Android phone or tablet? Sure, there are plenty of games you can play on the device, but why not use it as a media center, or hook it up with your TV for some serious gaming?
- How to Turn Your Android or iPhone into a Portable Retro Game Arcade: Maybe you prefer retro, old school games, back when skill mattered more than graphics and pixels reigned supreme? Well, with a little work and a couple of apps, you can turn your Android device into a retro game arcade, capable of playing some of your favorite classic titles anywhere you go. Here's how to get started.
- Use Your Android Phone as a Wi-Fi Hotspot for Free: The beauty of Android is that you can tether your phone to any device in your home pretty easily, and largely for free, as long as you don't go over your data caps or anger your carrier. Here's how to do it, and never worry about your cable going out at home again.
- Six Sweet Things You Can Automate With NFC and Your Android Phone: If your new Android phone comes with NFC built-in (and adds are, it does), there's a whole world of possibilities open to you of things you can automate with it. Our own Whitson Gordon uses it to automate almost every room in his house, and that's just the tip of the iceberg. Other people may have no clue about it, and may argue over whether it's useful, but with this guide you'll skip over the debate and make the most of it yourself.
- How Widgets Can Actually Make Your Phone More Productive: If you've been wary of Android widgets because you've heard they do bad things to battery life, worry no longer. Some of them can actually make your phone much more fun—and useful—to use on a daily basis. Once you start adding them to your home screens, you'll wonder how you got along without them.
- Supercharge Your Lock Screen with DashClock and These Add-Ons: DashClock Widget is a great example of a widget that can transform the way you interact with your homescreen. If you're not familiar with it, here's an introduction. Once you get it installed and see how much better it is as a lock screen for your phone, you'll want to customize it—that's where our guide to DashClock add-ons comes in.
- Turn Your Android Phone into a Personal Trainer: Work off those pounds you put on thanks to the Thanksgiving turkey and the Christmas ham with your shiny new Android phone. There are plenty of apps to help you get the most out of your workouts at home, at the gym, or outside, keep track of your progress, and meet your health and weight loss goals. Here's how to turn that new phone into a pocket gym you can take with you anywhere.
- How to Find the Right Android Keyboard For You: Before you go too far with your Android phone, you may want to do something about the stock Android keyboard. There's nothing wrong with it, specifically, but there are some much better options out there that can make using your device easier and more fun.
Images by ecco (Shutterstock), kirillov alexey (Shutterstock), and sirtagada.


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Dear Valued Customers: My name is Brian and I work for the Sears Cares Executive Escalations team. We want you know we are here for assistance. If you have any questions, concerns, or current problems you are experiencing with Sears please contact my office. We can be reached via email at email@example.com. In your email please include your name, phone number and an outline of your current issue and we will contact you directly. We appreciate your business and we look forward to hearing from you soon.
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Service Nightmare with Sears Warranty Refrigerator-Freezer Repair
Posted by
On January 6th 2010 we requested service on our 10 month old Kenmore refrigerator freezer from Sears. Our second warranty repair.
This time the unit blew out the control panel which regulates the temperature and the unit was already warming up.
After speaking with the scheduler I was told the soonest we would see repair would be the afternoon of January 14th (8 1/2 days later.)
I explained that this was a problem as our perishables would be destroyed in a few days and we required the refrigerator to cool insulin and another drug used by a kidney dialysis patient. The agent put me on hold and insisted that was the best.
When I asked who would pay for the lost food I was told that there was a $250 refund available under warranty. I was told to ask the technician for the form and to fill it out and return it at the time of the repair.
Since I had 8 days to wait I did my best to expedite the service in the meantime.
One individual (who worked in local repair) said that some areas were backed up two-three weeks and I was lucky it was just 8 days. Hardly a selling point and as my food was melting I felt anything but lucky.
If I would have been told at the time of sale that this type of dreadful response was normal I would have left the store instead of buying the unit.
I would assume 99% of your customer base would do the same.
I began researching complaints made by others online and saw that there was an email address that kept recurring firstname.lastname@example.com. Whenever they found a complaint online they posted a cheery little response advising disgruntled customers to work with them to resolve the complaint. I emailed my problem
On the 6th day of my wait (01-12-10) I received a phone call.
A rude individual by the name of âEdwin C.â called to help.
His take on helping was that he would call me back after the original repair date to make sure that they fixed it. I explained that this wasn't helpful but if I needed any help filing the food loss claim I would keep his number.
He then informed me that there would be no compensation for the hundreds of dollars worth of food that melted. I explained that I had discussed this on my original call and had mentioned it in subsequent calls to expedite the repair.
He said they were wrong and we would have to assume the loss.
Naturally I was irritated and when I expressed my irritation he finally offered two options.
1) He would send us a check for $100.
That was better than nothing but still unacceptable. I wanted what I was promised and $100 didnât come close to paying for our loss.
2) He would give us a 2nd year of warranty for free.
This wasn't helpful as we already had a free 2nd year of warranty service because we purchased it with a Visa card that included a double warranty up to one year. Besides who in their right mind would tolerate service delays like this twice?
He said that was all he could do and I said I may take this issue to small claims court. At which point he told me "If you're going to take that attitude I'll hang up on you.
Before he hung up he promised to follow up with me following the repair on the 14th to make sure I was pleased.
Further efforts to expedite the repair were useless.
January 14th finally arrived and the repairman came as promised at 2:00 PM.
Although I described the exact part that failed the service tech didn't bring one on the call. He was however helpful enough to check with a local supplier in Dallas who then couriered the part the same afternoon. He promised to make one other call then swing back and fix it shortly after 5PM
The parts arrived at 5:15PM
At 5:20 I received a call from the tech who apologized and told me that he was told he could not return until Monday January 18 to complete the repair so we would have to wait another 4 days without refrigeration for our food and medical supplies. The routing department in Ft Worth said he could not come because they would not pay the overtime. (15 minutes to complete the repair.)
I asked for the name of that individual to call and was told she was gone for the day but was given the number.
As a last resort I spoke with the local Sears store (previous calls were unsuccessful) here in Plano and spoke with Patrick who is the Appliance Manager. He pulled strings and got the call rescheduled to Friday (Jan. 15th) and apologized profusely.
The next time I spoke with "Sears Cares" Edwin called me on January 18th and asked if I was pleased with the service. I told him in no certain terms I was extremely displeased and would never buy another product from Sears.
He insisted the service was done as promised on Friday.
I corrected him because his notes were again incorrect â the promise was Thursday and then later Monday.
I reminded him that he didn't bother to follow up on Jan 15th as promised and he had done absolutely nothing to help alleviate the problem.
Then the lies continued. I asked to speak with his manager. He informed me he was THE manager. I asked for his last name. He advised me he "didn't have to tell me". I asked who he reported to and he informed me it was Bruce Johnston the CEO of Sears. I told him I believed he was lying to me. Silence on his end. I asked if the CEO did his performance review. After a lull he said "No, that's done by the Board of Directors" another obvious lie. I asked again for his manager's name or to be transferred he said he couldn't because he didn't know his managers phone number.
This has been the worst service experience of my life.
I will never buy another Sears product and will warn everyone possible that they should consider my experience before spending hard earned money with Sears.
After researching other people's complaints online I realized how much the service at Sears has degraded. As one person put it "They're not the same company your parents bought from". That is so true.
I worked at Sears scheduling service calls when I was working my way through college. In that entire time I was never asked to be transferred to a manager because this type of response was unheard of and wouldn't have been tolerated.
Sears is one of the largest resellers of appliances in the world.
To expect customers to wait 12 days to fix an in warranty refrigerator-freezer is ludicrous. To expect warranty customers to absorb the loss of food on top of that just throws salt in the wound.
Don't do as I did and trust these jerks, you'll regret it just like I do.
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bcd on 01/27/2010:
When a service company is overbooked you need to be prepared to wait your turn. When you were offered a free year of warranty service did you request it be the third year since the second year was already covered? You should have a backup procedure for the medical supplies. You probably do but continued to use that as a tool to attempt to get quicker service.
Anonymous on 01/27/2010:
This is a good review. I definitely agree that Sears insn't what they used to be.
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Does Not Honor Freezer Warranty, Accuses Me of Not Having Item
Posted by
NEW JERSEY -- I bought a refrigerator last year from Sears with a 1 year warranty, the fridge broke within a year. Called for service, the service person who arrived said the refrigerator was built in 2004 and was not the one I bought at Sears.
I had Sears look it up and send me a copy of the receipt. Sears said that they would not honor the warranty because the fridge was manufactured in 2004. I don't care I bought it within the year with a 1 year warranty|. Their response was that it is too old to be covered under warranty. But I have a receipt and the warranty.
Oh that receipt is not proof you bought the refrigerator. But Sears looked up the receipt and sent it to me. Well that proved nothing, so now I have a $700 paperweight.
Sears contacted me and is going to do NOTHING, ZERO.
A Sears representative called me last night regarding my situation. Nine days ago I tried to have my Sears Gladiator refrigerator serviced under warranty. You can read the details earlier but now let's review the customer service at Sears.
On July 24th, I was scheduled for in warranty service on my refrigerator and was refused service by the technician. I called Sears customer service and spent close to one and one half hours arguing with customer service at multiple levels trying to have my appliance serviced.
Bottom line, they would not service my refrigerator and Sears ignored (did not return) complaint calls during the next nine days. I posted a complaint online and the same day (practically) Sears responded that they would contact me regarding this issue (again see the post trail).
Well, they contacted me, we agreed that I have no way to prove that the Gladiator refrigerator in my garage is in fact the Gladiator refrigerator listed on the receipt. Sears did offer (for free) to have A&E look at and tell me how much it would cost for me to fix my refrigerator. Huh? So I am no better off than if I call a repairman and ask him how much to fix not under warranty. Additionally, I or my wife would need to spend another day at home to wait for the person. In the interim, I purchased a new freezer and a new dorm fridge to salvage what little I could fit in my neighbor's freezer. The Customer service representative informed me that there was nothing he could do for me. He might have been able to help had I talked to him when the problem occurred. The problem was that how would I know of this person? I contacted customer service, they ignored my complaints.
I purchased a refrigerator and have a receipt from Sears with a 1 year warranty
I called for service on the refrigerator and A&E came on schedule
A&E claims my refrigerator is not my refrigerator and I am scamming them
I have no way to prove my refrigerator is my refrigerator
I have had to replace my Freezer / Refrigerator at my expense
My Theories (And I invite Sears or anyone else to give me a better explanation)
Sears sold me a refrigerator and refuses to honor the warranty
Sears intentionally sold me a non-warrantable freezer as a warrantable freezer with the intent of never having to service it
Sears unintentionally sold me a non-warrantable freezer as an non-warrantable freezer but will not admit their mistake and leave me with a $700 paperweight and a need to purchase new equipment
Other Guesses?
SEARS has closed the case. I guess calling me to tell me they are not going to help closes that case.
searscares@customerservice. Sears.com
7:03 PM (13 hours ago)
to me
Dear ,
Thank you for contacting Sears Holdings Corporation Social Media and allowing us the opportunity to address your concern regarding your recent experience. We sincerely apologize for the inconvenience you have experienced and we appreciate the opportunity to assist you.
Please be advised your issue has been addressed and case 6143549 has been closed. If you have any further questions, please feel free to reply to this email or contact us via phone.
Thank you,
Social Media Case Manager
Sears Holdings Corporation
Hours of Operation: Monday-Friday 8am-7pm CST, Saturday 8am-5pm CST
:( :(
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trmn8r on 08/21/2012:
Do you have the actual receipt for the unit? If so, is the model# on it? Was this model still current at the time that you bought it? Was the unit purchased at some kind of clearance sale or location, or from a regular Sears store as new?
It's hard to believe that it can't be documented what you bought when.
copper_works_ on 08/21/2012:
Did you make sure the tech copied the numbers down right? The month and year are in those numbers so you got to get them right.
prince caesar on 08/21/2012:
so they're saying your fridge is a 2004 year model but its really not?
radar1857 on 08/21/2012:
I have 3 suggestions for you: 1) write Sears Holdings HQ a letter and send it certified mail. E-mails don't work with Sears. I found that out already. 2) File a complaint with the Attorney General's office in the state that you live in. 3) File a complaint to the BBB with the store you bought it out. Don't take this lying down. If you have a receipt, there is no way they can get out of honoring the warranty. Hope this helps. Don't give up so easily!
olie on 08/21/2012:
Where is your very own original receipt that you got when you purchased the unit? Teen.olie would accuse me of keeping whole forests' worth of "useless" paper, but even she would understand that I'd keep a receipt for a major appliance that had a warranty.
copper_works_ on 08/21/2012:
Here is something else to try. But again make sure you have the numbers written down right. In those numbers they can tell where it was made and when it was made.
For additional product information, in the U.S.A., visit www.GladiatorGW.com
In Canada, visit www.gladiatorgarageworks.com
If you do not have access to the Internet and you need assistance using your product or you would like to schedule service, you may contact
Whirlpool at the number below.
Have your complete model number ready. You can find your model number and serial number on the label, located on the inside wall of the
refrigerator compartment.
For assistance or service in the U.S.A., call 1-866-342-4089. In Canada, call 1-800-807-6777 for service or 1-866-342-4089 for product
If you need further assistance, you can write to Gladiator® GarageWorks with any questions or concerns at the address below:
In the U.S.A.:
Gladiator® GarageWorks
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
leet60 on 08/22/2012:
All the suggestions above are valid. I believe, were it my situation, at this point I would simply file a small claims lawsuit againt Sears and make THEM prove in court that they have no liability under the warranty. In my opinion, it matters little to none at all when the unit was manufactured. If Sears sold it as a new model, with a one year warranty, the year it was manufactured does not negate their responsibility.
SearsCare on 08/22/2012:
Dear Jslawsky,
I apologize for the continued frustration. I will forward this information along to your Case Manager and request that he contact you. Thank you for your continued patience.
Thank you,
Kiera J.
Social Media Moderator
Sears Social Media Support
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Empty Promises For Repair On New Refr/Freezer
Posted by
MOORESTOWN NEW JERSEY -- Dear Sir:
In good faith, I purchased a new Refr/Freezer (defect) and had no service on three different dates, between the hours of 1:00PM to 5:00PM on 4/15/11, 4/20/11 and 04/25/11. All three dates I was assured and promised a repair service person to replace this gasket on the Drawer/Freezer. It is well over a month, 04/08/11, when I called to mention that the freezer is filled with frost all over the freezer. When I opened the drawer, the frost fell all over the floor. This has been gone on the entire month of April. I was promised and assured of service. All three of these dates, has proven to be "NO SHOW" AND NOT EVEN A CALL FROM ANYONE, BEGINNING WITH MGR. OR A REPRES FROM THE SERVICE DEPT. aLL CALLS THAT I HAVE MADE HAVE BEEN EMPTY PROMISES AND APOLOGIZES. This is not acceptable for me. I am a former employee of Sears of twenty years (20 yrs.) My late wife and I have always purchased big ticket items from Sears. They were always reliable. Today, I can honestly say, "I WILL NEVER EVER PURCHASE ANOTHER ITEM FROM SEARS AGAIN. AFTER ALL THE EMPTY PROMISES AND APOLOGIES I HAVE HAD EVERY TIME I INITIATED THE CALLS TO FIND OUT WHAT HAS HAPPENED. On one call, I was told, I was not even scheduled. I have lost all interest with Sears and their guarantee that we will be out to fix your freezer. The Gasket has been at my house all month of Apr. and still sits presently.
I requested on April 25th to a repres. Miss Pam, if I could have the replacement Refrig/Freezer delivered on 04/30/11 IN THE MORNING. I RECEIVED A CALL TONITE 04/29/11, THAT THE DEL. TIME IS 2:30 TO 4:30 PM. Reason, I will not be here in the Sat. PM because I have to be at my Church to set up for the 5:00PM Mass (Catholic). Sunday, I will not be here all day, because I will be in a Convent, to play for a Mass and A Communion Breakfast after the Mass. I have never Ever Been so Disgusted and Fed-up with Sears, that I can honestly say, that I WILL NOT DEAL WITH ANY PRODUCT WITH SEARS AGAIN. I JUST CANNOT GO THROUGH WHAT I HAVE ENDURED THIS MONTH BECAUSE NO ONE FROM SEARS HAS MADE ANY KIND OF EFFORT TO CONTACT ME AND TRY TO MAKE GOOD ON THIS REPAIR. NOW THE DELIV. DATE IS ALL MESSED UP TOO. MY REQUEST FOR AN AM DELIVERY WENT ON DEAF EARS. I WAS TOLD TO CALL EARLY TOMORROW MORNING TO SEE IF A DELIV. CAN BE MADE IN THE SAM ON THIS SAT. 04/30/11. I AM ANTICIPATING, THE SAME DISAPPOINTMENT WILL RESULT, JUST LIKE THE THREE DATES FOR A REPAIR. I CAN PROMISE, I WILL NEVER, EVER PURCHASE ANY MORE PRODUCTS FROM SEARS AGAIN. I AM EXTREMELY DISSATISFIED WITH THIS WHOLE MESS. I CAN UNDERSTAND WHY SEARS IS NOT DOING WELL WITH THE BUSINESS MARKET. I WON'T HAVE ANYTHING TO DO WITH SEARS AGAIN. THIS WHOLE ORDEAL THIS PAST MONTH HAS PROVEN THIS TO ME, THAT I WILL TAKE ALL MY BUSINESS ELSEWHERE.
Company Response 04/30/2011:
To Robert J Kamuca,
My name is James and I am part of the Social Media Support Escalations team at Sears and I am very sorry that this repair has gone so incredibly bad. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at firstname.lastname@example.com so you (and others) don't have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Robert J Kamuca) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
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Venice09 on 04/29/2011:
I'm not sure how you got Sears to agree to a replacement, but I think you should do whatever it takes to be available for the delivery. Don't give them any excuse for not following through.
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Loved my service
Posted by
EL CENTRO, CALIFORNIA -- I really enjoyed my latest visit at the Sears store. Ivan was awesome, and made my purchase painless, and happy to have been there, He is outstanding awe have been looking for a new type of refrigerator, and Ivan at the El Centro store, was helpful, and had seen customers very satisfied with this new Ken more 25 cu ft French doors and sliding freezer so much more space, and it makes ice, I love the crush ice, and lordly the ice water in the door, is to die for, with the filter system it taste like spring water, I am very happy with this design, and hope anyone liking, stop ! You have ftp look no further, you will hit the jackpot on this one, it's so quiet I have to open to see the lights, and it's an energy saver you get 250 back from the stimulus plan and a 50.00 rebate from your electric company, run what are you waiting for
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tnchuck100 on 08/29/2010:
Hey Addy - What kind of formatting mess is this??
Anonymous on 08/29/2010:
Size of the OP's pic.
Ytropious on 08/29/2010:
I wonder why OPs sometimes post irrelevant pictures. I mean I've posted reviews so I see where the thing is to add in a picture, but maybe the word "relevant" should be added, or some sort of disclaimer about only needing to upload a picture if it has something to do with the review. I think I would help some people out.
PepperElf on 08/29/2010:
not to mention I'm not sure what the family photo has to do with the door issue.
tnchuck100 on 08/29/2010:
I think there should be a restriction on picture size. Pictures of this size destroy the text width. Even in this case most of the "picture" is just blank photo area.
Anonymous on 08/29/2010:
Notice the kid with a Niner's cap and sporting the Chiefs t-shirt...a conflict of interest? To the average eye maybe, but to any football fan, it makes perfect sense.
PepperElf on 08/29/2010:
TNC - good idea. perhaps the same file-size restrictions that we have for photos on the community page.
jktshff1 on 08/30/2010:
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Appliances Are Junk
Posted by
MARYLAND -- Sears will never have a appliance purchase from us again. Spent to much money with them and all appliances have broke and are junk - 1st cook top broke down the middle while cooking, 2Nd microwave caught on fire replaced with a Kitchenaid and it has been great. Dishwasher parts falling off and refrigerator shelves cracking and breaking. Front load washing machine works good sometimes and other times has an error message come during a cycle had another repair person come out to look at stop trusting Sears and has no idea how to start to work on. Last item purchased 1 1.2 ago stand up freezer messed up during warranty lost all food and they replaced the controller on the freezer then it is only been 6 months last night came in and loud noise went inside again the 2 shelves were soft and the controller on the outside not working again - called Sears today the representative had problems talking with me was not to good with English asked 3 times for a supervisor finally got when I was telling him he just sat there quiet like no one was there. Then I got a little out of control with him and he said if you listen if the repair man comes out I can take off a discount of $50.00 well 6 months ago the tech said the controller he replaced was a $300 part. I told the supervisor like $50 is really going to help I lost again my freezer full of food. I have reported them to Better Business. I heard they are bankrupt and going out of business. they need to to sell consumers product that they do not stand behind- My issue is the part is only 6 months old it should have some kind warranty if it cost $300 plus it is the same issue that happened during the product warranty time and they should take care of this since it was an issue then. They just did not care I agree they used to try to help even if they get you to do a warranty for 1 year to cover the issue. We should have to do that but if it is out of warranty then at least sell the warranty to help the consumer they did this about 3 years ago with my microwave when it caught on fire I had to buy a 1 yr warranty which was like $100 and they replaced the microwave but I had to upset with them on that it could have burned my house down. I am done and I hope all reads but appliances are expensive they should last longer then 1 year. If that is the life span of them then what a profit this company is making.
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trmn8r on 05/06/2012:
Good complaint. Sounds like good hard-earned money was spent on junk. Good luck with whatever (other) company you try next time.
Bill on 05/06/2012:
Obvious question -- why do you keep buying Sears appliances.
I assume you didn't buy all the appliances at the same time.
SearsCare on 05/07/2012:
Dear debbie.figgs,
Please accept our apologies for the frustrations surrounding the repair of your standup freezer. We can understand how frustrating it can be to have continued repairs on an item, we understand your time is valuable and this can be time consuming. We also understand your concern with the life span of your replaced parts and would like to look into this further on your behalf. You are valued as a Sears customer; we would like to further speak to you about your experience. At your convenience please contact our office via email at firstname.lastname@example.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the standup freezer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name debbie.figgs you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
madconsumer on 05/07/2012:
Thank you SearsCare for assisting with consumer issues on our site. I know they appreciate it!!
very helpful comment.
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Lemon refrigerator
Posted by
FAIRFAX, VIRGINIA -- Just wanted to warn people to be aware that this particular brand of refrigerator (it's called a Kenmore but apparently it is a Whirlpool manufactured in Mexico) is a real lemon. We bought one from Sears in 2006 and immediately began to have problems with it. It would shut off for no particular reason, Sear would come and repair it, then it would happen again a month or two later. Finally, after documenting all the problems and repairs, Sear gave us a new one. We bought the two year warranty and all was well until just after the two year mark, when the same problems began again. Unfortunately for us, the warranty had expired and we had not extended it again (the hundreds of dollars Sears wants for its warranties seem excessive). It died on us and, after Sears sent out a repair person (for free) to see if it was a compressor (in which case they would have repaired it for free), they determined it was the computer board, which was not covered under an extended manufacturer's warranty. In sum, a very expensive and frustrating experience and one that you wouldn't think you'd have to undergo when you pay 1400 dollars for a major appliance. Sears said they couldn't refund any of our money, but offered to give us 30 percent off another refrigerator, to which we said "no thanks." We're done with Sears.
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All Sears Appliances Do Not Last
Posted by
RHODE ISLAND -- We had bought a washer, dryer and a freezer chest from Sears. All Kenmore products. Within 3 to 6 months time one by one the products stop working.
1st- was the washer was hoping and make funny sound when I wash my clothes. I called Sears, they send the technician to take a look at it, but the tech person did not do anything, he just said" oh its normal-nothing wrong" and he left. I call the Sears customer service again, I have to argue with them & finally the send tech, it's the same guy they send. He told me the same thing, nothing was resolve. With all this aggravation, Sears won't give me a new washer, they said will send another tech. This time a different guy, he did say something was wrong and they order me a brand new washer.
2Nd -after the washer was done, the dryer was acting up, it was not drying my clothes, I have to hang dry all my clothes outside. I thought the guy did not connect it properly or something came lose, keep trying it still the same thing, called Sears they keep saying will send tech, which takes them 2x finally to get it diagnose. It was the circuit board. They just change the circuit board, they won't replace a new dryer, said they stop making that model. Apparently you have to yell or argue with them to get your appliance fix .
Lastly- the chest freezer. It was working for 3 months, and today I went to go to the freezer to get something, I notice there is water on the door, when I open it some of my food in the freezer was already defrosted. Some of the food I have to throw it out. I looked at the manual and to see if we did not set the temp correctly. Everything was done as the manual. I call Sears, the representative ( a guy) answer he ask where I put my freezer, he said it is my fault that the freezer does not work, he keep telling that I should look at the manual for the trouble shooting. I have to yell at him, when we bought the machine everything was install by them, and there is no way it is our fault. This freezer only 3 months old. He said will set up the appointment for me, however he stated that" if the tech goes to the house and if it is not the manufacture defect I have to pay the fees at least $95 for the tech to come out". I call back few hours later and ask them to just take back the freezer give me the money back or give me a new one. The customer service said they can't do that, they have to fix it 1st at least 1x, if can't be fix they will give me a new freezer. She guarantee me that I will not get charge for the tech to come out. Well they will come out the 11 of August. Will find out what they say.
Apparently when Sears advertise they do not follow or stick to it. Even on the back of the receipt it stated " if you are not satisfied for the products you can return or exchange it within 90 days as long as you have your receipt".
My freezer this week exactly 90 days.
You know what they lie, they won't give you the money back or even exchanging it.
This is the last time we are buying products from them. Sears sucks.
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Anonymous on 08/07/2009:
'does not last'... has a nice ring to it.
Starlord on 08/08/2009:
does not??
qualityappliance on 08/08/2009:
When I have a doe with snot I give her a shot of antibiotic.
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Do Not Use Sears Delivery!!
Posted by
PITTSBURGH, PENNSYLVANIA -- 12/26 - Bought a Kenmore freezer delivery scheduled for 12/27.
12/27 â AM - Freezer did not arrive with some poor excuse about the weather. It was 70 degrees and sunny on that day in Pittsburgh. Rescheduled delivery for 12/28.
12/27 - Purchased an LG refrigerator, delivery scheduled for 12/28 along with freezer that never made it earlier in the day.
12/28 â Delivery arrived, Freezer did not. Refrigerator was severely dented. Returned and new delivery scheduled for 1/3 for both items.
1/3 Freezer delivered but had dents in the side, took $110 Sears gift card in exchange of dent damage.
â after driver left removed tape from key area and found a large dent on the key hole. Scheduled exchange for 1/5.
1/3 Refrigerator delivered but painted over scratches found in door! How can LG/Sears sell a product that has touch up paint over two large scratches?! Do you think someone wouldnât care? Exchange scheduled for 1\5.
1/3 talked to Latoya who appears very helpful. She confirmed the reschedule items for 1\5 and also ordered a âpink & shrinkâ which means they will inspect and shrink wrap each item prior to delivery. If items are damaged we would get a call. She was to transfer me to a supervisor Diana. Diana promised my delivery would be after 4PM on 1\5.
1/4 - 6 PM I got a phone call stating the system automatically scheduled for delivery between 12:30 and 2:30 on 1/5. What happened to the after 4PM promise? I called a delivery specialist and was told no matter what the supervisor said my times could not be changed. I asked to speak to a supervisor. The delivery specialist told me that a supervisor would just tell me the same thing. I again asked to speak to a supervisor. After 10 minutes of arguing about getting me a supervisor, she said she would get one, and then I went back into the waiting queue, only to be picked up by another delivery specialist 15 minutes later. I finally did get to talk to a supervisor, and he said he would e-mail the warehouse to move my delivery to the last stop of the day.
1/5 â Driver called at 11:30 AM and said he is 30 minutes out. I explained that I was to be the last stop, and he basically told me thatâs not how it works. I explained that I talked to a supervisor and that it was to happen. He got an attitude and told me to call delivery to reschedule. I called and rescheduled the delivery for Tuesday 1\6. Hoping to get a later delivery slot. At 6PM we got an automated call that delivery was scheduled for 11AM. Wife talked to another delivery specialist and he said he was sorry, and that he would definitely schedule the delivery to be the last stop.
1/6 - My wife called off work for this delivery, since she was certain delivery would screw it up anyway, which they did. They arrived at the house at 11AM. They only brought the refrigerator, no freezer! At least this time the refrigerator wasnât dented, scratched or mangled in any way.
1/6 â Wife talked to a delivery specialist supervisor AGAIN to ask about the freezer. We again asked for late delivery, and again were promised, and again got a phone call at 6 PM stating a delivery time in early AM. Instead of fighting and getting empty promises I told my wife that I would make arrangements with my office to get there if they would give me an hour lead time.
1/7 â Finally got my freezer at 11AM, no late delivery of course, as was requested. It was not âpink & shrinkedâ as requested.
As of 1\7 â This was the sixth scheduled delivery date. Both items had to be returned twice due to dents\scratches. There were a ton of broken promises, both with numerous delivery times, pink & shrink, etc. There was the sneakiness of Sears & LG trying to pass damaged product as new. I was on hold with customer service for a total of 10 hours relating to at least 7 calls. I was passed around within the Sears customer service line to many different people. Many customer service individuals were rude, with two of them telling me I couldnât talk to a delivery specialist supervisor. I tried to remain civil in discussions, but resorted to anger when this happened, and then finally got to talk to a supervisor.
If this is what you call good customer service, no thanks...Iâll buy my products elsewhere.
I will sent this document to everyone I know. I will post it on numerous websites...and even turn what I consider fraud (Painted over scratches) into the attorney general...unless I get a call from a regional manager at Sears with an apology and what he is going to do for me. A free extended warranty on both products, or all future products I buy at Sears would go a long way.
Randy Lough
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Anonymous on 01/07/2009:
They haven't been the same since Roebuck quit.
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Avoid the 14' Kenmore Upright Freezer
Posted by
CLEVELAND, OHIO -- Freezer purchased 6/27/12 stopped freezing Wednesday, 8/19/12; Sears was called that day, earliest appointment offered 9/6/12. The customer service representative was very inept. After giving her the model number (the owner's manual contained two model numbers) and my purchase information, she was unable to locate any Kenmore Freezers meeting my specifications. Her advice: keep the unit plug in, leave the meat in place for the repairman to see, and be patient.
A second call two days later to Sears offered this sage advice: don't refreeze the meat. Over $700.00 worth of meat (beef, pork, & poultry) was disposed. Several further phones to Sears for an earlier repair appointment were unsuccessful. It will be two weeks this Wednesday (9/5) since I contacted Sears. I unplugged the unit; removed the freezer's contents, and am staring at a $500+ freezer that does not operate!
I am requesting a full refund of the purchase price of the freezer and of the freezer's contents. Sears stated they cannot guarantee the freezer will properly operate after the upcoming 9/6/12 repair appointment and will only compensate me up to $250.00 for the freezer's contents. I was further advised by Sears that under the Master Purchase Agreement only after 5 unsuccessful attempts to fix the freezer have occurred, will a replacement appliance be offered.
I am certainly not going to trust that if the present freezer is fixed on 9/6/12, it will work correctly in the future; or be forced to dispose of more food if it stops working, while working two weeks for future service calls. This experience has been financially frustrating!
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copper_works_ on 09/03/2012:
Doesn't that freezer have a 90 day return policy? I think it does. Sears will probably try sticking you with a restocking fee, but a manager can waive that fee.
I'm not sure how they will handle the food loss, you might be able to get a $250.00 check and maybe a gift card for some of the value. With that much food at stake you might want to have a small chest freezer running just in case something like this happens again. In the small chest freezer freeze plastic milk bottles that keep the freezer cold and so it uses very little electricity. But it is running just in case.
TIRAMASU on 09/03/2012:
I feel so sorry for you. I've given up on Sears ANYTHING! Their products have gone downhill for years. I bought a Kenmore stove 2 months before Thanksgiving. It went out for the 5th time and they wanted me to wait until the end of Novenber to come out.The comp for a new one was also a nightmare as well. I wish you the best and keep calling them!. I'm not a rude person but I was never as demanding as I was with the crummy stove.I did get a replacement but since they no longer carried the one I bought (I don't believe them) I had to take another one with I realized too late was a lesser value. I'm now looking for a new stove and fridge. You can bet neither will be Sears appliances.
ticia232 on 09/03/2012:
The advice to keep the meat in and keep in plugged in is because if the repair man sees all the food lost then they can call in themselves and up the payment for lost food because they saw it and the company knows that you aren't upping what you had in there.
Sears Cares on 09/04/2012:
Dear Pnkerner,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We apologize for any inconvenience that you may have experienced with the failure of your freezer, and having to wait for your repair appointment. With the loss of so much food I can definitely understand why this situation is more than a bit frustrating for you. Being that the freezer is less than ninety days old, there are some options we have to help correct this situation.
At your convenience, please contact my office via email at firstname.lastname@example.com so we can help. In the email, please provide a contact phone number and the phone number the freezer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Pnkerner) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
SearsCare on 09/04/2012:
Dear Pnkerner,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We apologize for any inconvenience that you may have experienced with the failure of your freezer, and having to wait for your repair appointment. With the loss of so much food I can definitely understand why this situation is more than a bit frustrating for you. Being that the freezer is less than ninety days old, there are some options we have to help correct this situation.
At your convenience, please contact my office via email at email@example.com so we can help. In the email, please provide a contact phone number and the phone number the freezer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Pnkerner) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
SearsCare on 09/04/2012:
Dear Tiramasu,
My name is Brian and I'm part of the Sears Cares Escalations team. We are very sorry to hear of all the trouble you experienced with your range. It concerns us when we hear of things like this happening with products we sell, and services we provide. From your post I see that you were able to get the defective range replaced, but we would still like the chance to discuss your situation with you.
At your convenience, please contact my office via email at email@example.com so you don't have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (TIRAMASU) used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
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Terrible service
Posted by
coldhearted sears
BRANDON (WESTFIELD MALL), FLORIDA -- On Friday April 16th 2010 we purchased a side by side fridge/freezer. We were told delivery would be Saturday it was then changed to Sunday. When the truck came the item was damaged n left leaving us without a fridge. Food was packed in ice all over the kitchen which we put back into the old fridge. By the next day it had spoiled. We went to Sears n got the run around but an assistant manager promised delivery on Tuesday of a temp so we could store our food.
On Monday night the store manager called me NOT knowing anything about the food sp[oiling or the truck leaving. She insisted that I have proof of all the items in my fridge. Who the heck keeps foot receipts for more than a day????? She was rude n had not one ounce of care for my situation. Promises were made that a truck would be here in the morning.
Morning comes with a 6;45 wakeup call saying that the truck was coming. At 7;15 a call saying no the truck isn;t coming. At 8;00 yes it's coming. I called the Sears hot line in I'll. n the guy says now it's not coming until Thursday. We bought this item on Friday have been without a fridge since Sunday n now they are calling for my credit card number to put the charges on my account for a rebate but I don NOT have the item. Not one person has told us the truth n the store manager thinks I'm ripping her off for money for spoiled food. Where is the concern for me the customer. Not one person in that store in Brandon, Fl. knows what the other has said or done. It is the most utterly disorganized store I have ever dealt with n now reading others reviews I fully understand why.
I can only try and warn the next innocent person not to buy = deal= or go into a Sears store b/c they will lie to you n treat you awful. Words can not describe how we have been treated and Sears does NOT care about their customers at all. p. v of Florida
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SearsCare on 04/20/2010:
To ColdheartedSears,
Words cannot express how sorry we are to hear about this situation. This is not acceptable by any Sears standard. I only wish we had been aware of this situation sooner so we could have stepped in and made sure all these issues were addressed and resolved to your satisfaction. We are very concerned and we sincerely request that you reach out to my team and allow us to step in and address these issues. We also need to make sure you are taken care of as that is our primary objective. My name is Brian and I'm part of the Sears Cares Escalations team. At your convenience, please contact my office via email at email@example.com so you don't continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (ColdheartedSears), for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
clutzycook on 04/20/2010:
OP, come back and let us know how this works out. I'd love to see Sears do right by its customers for once.
Venice09 on 04/21/2010:
Yes, I wish more people would follow up when Sears responds to their review. I'd love to know the outcome of these complaints.
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Sebastian Vettel and Mark Webber set the pace in Friday's practice, beating Romain Grosjean and Felipe Massa...
Red Bull:
Sebastian Vettel: "We don't know what happened when I got the puncture in P2. We lost the rear right, very suddenly, so we need to have a look - Pirelli is working on finding out why it happened. Other than that, it was a positive day. This morning was tricky with a few rain drops and the track was slippery; it's a lot colder here than Hungary, but that's Spa and part of this circuit. This afternoon, we had stable conditions and both of us seemed happy with what we had."
Mark Webber: "It's always tricky here to get the right set up for the whole lap, so we took the opportunity today to try some different ones. We'll go through it tonight. We had a pretty good run today but there's still some performance to find and we need to get the car a bit better balanced in certain conditions. Overall we got good information and it was good to have stable conditions this afternoon."
Lotus F1:
Romain Grosjean: "It has been a busy day. We had planned to focus on evaluating our Device this morning, but with the changing atmospheric conditions we weren't able to 100 per cent complete all the tests so with more rain forecast we decided to take it off for the afternoon to concentrate on a more normal programme with long runs. It wasn't that easy as we found it quite hard to make the tyres work the way we would like them to which meant that in the car the feeling might not have been so good, but timing-wise it was actually okay. The car felt pretty good and we'll work on this baseline to continue to improve. We'll wait to see what the weather will have in store for us."
Kimi Raikkonen: "I feel fine here today and the car was okay. It could have been a bit better, but it wasn't a disaster either so for sure we can improve a bit more for tomorrow. The weather wasn't great this morning and it's certainly better for us when it's dry. We had a little problem with the front wheel in the first session which meant we didn't run as much as we wanted to. The afternoon was pretty normal. For sure it looks like it will be a difficult weekend to beat Red Bull but that's what we must try to do if we want to catch them in the championship."
Felipe Massa: "Today, the changeable weather had a big effect on the way free practice was run, with minimal running in the first session. But if we want to look at things in terms of a glass half full, then at least the few laps we managed in the morning were important, to give us an idea of the behaviour of the car in the wet, which is always useful here in Spa. In the afternoon, in the dry, we managed to get through our programme, testing some new parts and both types of Pirelli tyre. The outcome of the race simulation tells us that we have what we need to be on the pace and we will definitely do all we can to fight with the leaders of the classification".
Fernando Alonso: "This was a good day, even if in the morning we, and in fact everyone, lost time because of the rain and so in the afternoon we found ourselves facing double the workload. Before drawing any conclusions, we need to wait for the analysis of the data acquired this afternoon from both cars. Felipe and I tried different aero configurations, with more and less downforce, which will be the real key to this race, along with the weather.
"In terms of today's times, we have got closer to the favourites, but I'm not sure which weather forecast I would prefer. It's true that in the rain, the cards on the table can be shuffled up, but in the wet there are as many chances to benefit as there are to lose. It will be important to have a good understanding of how the tyres are behaving in the dry, as well as finding out what happened to the Caterham, to Vettel and also to me on my in-lap. I don't think it's a similar problem to what we saw in Silverstone, maybe more of a random set of circumstances, but all the same, it needs careful analysis".
Toro Rosso:
Jean-Eric Vergne: "It's really nice to be racing again after the break, especially at this fantastic track. Friday went very smoothly for us. The morning conditions were not ideal, as it was too wet for dry tyres and too dry for the rain tyres, but we still learnt something which could be useful later in the weekend, even if the tyres never got up to temperature. Then, we had a good FP2, with the car showing excellent pace over a single lap. The long run was a bit more difficult, but all the same, I feel we have a good car this weekend, whether we run in the dry or the wet. Probably one of the best first days I've had: there were no problems and the car seems to be working well."
Daniel Ricciardo: "Conditions this morning were the ones no one really likes, with part of the track dry and part wet. We ran on Intermediates, but the dry bits of the circuit meant the tyres got a bit chewed up. In the afternoon, we split the workload between the two cars. We tried a direction on my car that we believed would work, but unfortunately it didn't. However, the good news is that Jev seemed to be on the pace, so we can look at his data and get a useful compromise for both cars. I'm not happy to be down the bottom of the timesheet, but it's not a reason to be discouraged, because I feel we can deliver tomorrow and aim to get both cars well up the grid."
Related Links
Vettel Quickest Before Tyre Failure
Friday's Gallery From Spa
Any reproduction, publication or redistribution of this material without the written agreement of 365 Media Group is strictly forbidden.


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MARMOT Kids' PreCip Rain Pants
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College's Board of Trustees Welcomes Two New Members
Margaret Fraser and Richard Sidwell Are Quakers
November 1, 2012
Two new Quaker members of Wilmington College's Board of Trustees received their initial exposure to WC's governing body recently when the trustees held their annual falls meetings.
Margaret Fraser and Richard Sidwell attended a new trustee orientation session before attending the Board's committee meetings and, ultimately, the plenary session.
In welcoming them to WC, President Jim Reynolds said they each bring a wealth of experience and knowledge to the trustee position.
"Both Margaret and Rich are well known and highly regarded among Friends as leaders in education and Quaker organizations," he said. "Their expertise and commitment to the high ideals of the Religious Society of Friends are greatly valued as they embark upon their work on the College's Board of Trustees."
Fraser served as executive secretary with the Friends World Committee for Consultation from 2002 through 2011, before which she was dean at Pendle Hill for seven years. Also, she was senior lecturer in management at the University of Brighton for 10 years.
Fraser has a Bachelor of Science degree in politics from the University of Reading, a Master of Social Science from the University of Birmingham, a diploma in management studies from the University of East London and a Master of Divinity from Earlham School of Religion.
She served as a volunteer chaplain at a jail in Indiana and has volunteered in Northern Ireland, with various Quaker groups and as a delegated observer with the World Council of Churches Assembly.
Sidwell, a birthright member of Middleton (Ohio) Friends Meeting, is a 1968 graduate of Wilmington College. He was head of Olney Friends School from 2003 to 2011 after serving as its business manager the previous four years.
Sidwell was co-owner of the Sidwell Division of Raven Rocks Concrete, Beallsville, Ohio, for nearly 25 years through 1999. He co-founded in 1970 Raven Rocks, Inc., a 1,250-acre wilderness preserve and alternative energy demonstration center, and continues to serve as its treasurer.
He is the founding and current president of the Barnesville Area Rails to Trails Committee, past president and member of the Barnesville Rotary Club, past member of the Board of Trustees of Friends Council on Education, vice president of the Belmont County Community Development Corporation and a member of the Barnesville Blue Ribbon Economic Development Committee.
As a student at WC, he was part of the work-study program at the Randall Company, served as a residence hall counselor, was active in Young Friends and lettered in varsity soccer for four years.


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John J. Pershing The Iron General DVD
Sale Price: $24.95
To Order by Phone Call 1-800-933-6249
- Additional Details
- Format: Color, DVD-Video, NTSC
- Rating: Not Rated
- Number of Discs: 1
- Run Time: 50 Minutes
- Region: Region 1
- Aspect Ratio: 1.33:1
- Language: English
- Studio: A&E Home Video
- DVD Release Date: November 11, 2000
He took a 128,000-man force and transformed it into a juggernaut of 4 million soldiers that won a war.
- In 1924, at the age of sixty-four, he retired from active duty with the title of "General of the Armies" bestowed on him by Congress.
His was a face made for monuments, and a life worthy of them. He was arguably more responsible for transforming America into an international power than anyone else.
John J. Pershing started his career as an Indian fighter on the frontier. He ended it as the greatest war hero America had ever seen. In between was enough triumph and tragedy for several lives. This searching profile pieces together a portrait of an ambitious, driven man haunted by a searing tragedy--the loss of his wife and three daughters killed in a fire. Military historians detail how he transformed a tiny, 128,000-man force into an army of four million men, and then led it to victory in the greatest battle America had ever fought--the Meuse Argonne offensive in October 1918. That Pershing was no tactical genius is clear, but his crude force made up in numbers what they lacked in strategy.
John Pershing, the senior U.S. Army General of World War I, was granted the rank of ''General of the Armies'' in 1919 in recognition of his performance as the commander of the American Expeditionary Force. ''General of the Armies'' of the United States is the highest possible land-based rank in the United States military hierarchy.
From the fading frontier to the trenches of World War I, follow the career of one of the most important American generals of all time.


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- Physik weicher Materie (1) (remove)
- Dynamics and statistics of hydrodynamically interacting particles in laminar flows (2011)
- The subject of this thesis is the investigation of the dynamics and statistics of hydrodynamically interacting particles in low Reynolds number flows, which is discussed in three interrelated themes. The first theme focuses on polymer fractionation. With our basic model we explore the possibility to sort dumbbells with respect to their size using a two dimensional periodic potential. It turns out that the purely diffusive behavior of a dumbbell in this structured landscape is dominated by the ratio of two characteristic length scales, namely the wavelength of the potential l and the size of the dumbbell b. We explain why the diffusion constant in the potential plane shows a pronounced local maximum around l/b equal 3/2. Furthermore, the influence of the spring rigidity and the hydrodynamic interaction on the diffusive motion are examined as well as the dumbbell statistics. If the dumbbell is driven by an external flow through the periodic landscape two different kinds of motion occur: transport along a potential valley and a stair-like motion oblique to the trenches. In the latter case, the dumbbell jumps regularly to a neighboring valley which results in an effective deflection. The onset of the oblique movement as well as the deflection angle beta depend on the hydrodynamic interaction, on the ratio l/b, and on the Brownian motion of the beads. Especially the significant dependence of beta on l/b enables particle sorting. The results are published. The second theme deals with the Brownian dynamics in shear flows. Here, we investigate the correlations of particle fluctuations in order to characterize the direct interplay between thermal motion, hydrodynamic interactions, and non-uniform flows.With respect to the experimental implementation the particles are caught by harmonic potentials. First, we consider one trapped Brownian bead in linear shear and Poiseuille flows. The correlation functions of the particle's position and velocity fluctuations are calculated analytically. The main result is the occurrence of shear-induced cross-correlations between orthogonal fluctuations in the shear plane which are asymmetric in time. Moreover, the positional probability distribution, P(r), of a single bead in both types of flow is determined. In Poiseuille flow, where no analytical solutions can be obtained, we use perturbation expansions to derive formulas for P(r) that are valuable for the analysis of experimental data. In the case of a linear shear flow, a connection between the static correlations and the distribution functions is derived which allows a consistency check between independent measurements. Considering a system with several Brownian particles it is obvious that hydrodynamic interactions influence the correlations. In order to investigate this effect, we calculate the positional correlation functions for a setup of two trapped Brownian beads which are exposed to a linear shear flow. As expected, the one-particle correlations change compared to the single particle case described above. They depend on the distance between the two beads. In addition, we find inter-particle correlations between orthogonal positional fluctuations of different particles. The structure of these new cross-correlations depends significantly on the relative orientation of the two beads in the shear flow. They can have zero, one, or two local extrema as a function of time. In collaboration with Prof. Wagner from Saarbrücken some of our predictions are already confirmed by experiments, where polystyrene beads are caught by optical traps and simultaneously exposed to linear shear flows in a special microfluidic device. The results are published and further investigations are in progress.The third theme concentrates on the rheology of colloidal suspensions. Our deterministic model system consists of Hookean dumbbells suspended in a confined Newtonian fluid under constant shear. We perform a numerical study using fluid particle dynamics simulations, where the effective viscosity of the suspension, eta, and the dumbbell statistics are determined. The investigations on the tumbling motion of a single dumbbell reveals that eta is influenced by three different contributions: the volume fraction occupied by the dumbbell, the hydrodynamic interaction between the beads, and elastic correlation effects. For a suspension of independent spheres we observe in our simulations that the viscosity, as a function of the volume fraction Phi, differs from the prediction of Einstein, Batchelor and Green if Phi becomes larger than 8%. Replacing the beads by dumbbells leads to an increase of eta , which depends significantly on the length of the springs connecting the two beads. The distribution function for the orientation angle of the dumbbells indicates the complex motion of the individual objects in the suspension, which may lead to the so-called elastic turbulence, as experimentally discovered by Groisman and Steinberg.


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Kimi Raikkonen is reluctant to make any predictions about the upcoming Chinese GP after experiencing both highs and lows already this season.
While the 2007 World Champion's season got off to a winning start in Australia, Lotus were unable to keep up in Malaysia.
Raikkonen, who had a "tough" race in the wet, finished down in seventh place, which meant he dropped to second in the Drivers' standings.
The Finn trails Sebastian Vettel by nine points and isn't willing to say whether he can make up the deficit this weekend in China.
"It's always difficult to predict what will happen in the next race as we haven't been there yet with this car, and every car reacts differently to each circuit," he said.
"Unfortunately we didn't achieve any points there last year so we can only improve from that.
"I have been first, second and third in Shanghai in previous years so it would be nice to add to that list."
Lotus head into round three with various minor upgrades including tweaks to the front wing, rear wind end-plates and sidepod vanes.
"There's no reason why we shouldn't go well there," Raikkonen added. "We have some new parts for the E21 and the last upgrades we had seemed to help so it will be interesting to see what will happen if it doesn't rain."


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