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Medco Crooks & Liars
Posted by
COVINGTON, LOUISIANA -- Medco Health is a RIP OFF & a bunch of liars! I was "forced" to use them via my health plan, but will drop both Medco & Benefit Management Services. My doc gave me a script for 10 pills @ 25 mg each, but these people would only give me 6 pills one month & 4 the next. When asked why I was told they only give out 150 mg a month.
I had a bad reaction to this med so my doc gave me something else 30 pills @ 5 mg each (or 150mg total). Medco would only give me 15 pills & DENIED ever stating a 150 mg rule. Told me to get the other 15 pills in 15 days. On day 16 I returned to get the rest of the pills as I was told to do but these lying a-holes at Medco told me that I could not get the rest of the pills for 30 days & denied the 15 pills per 15 day rule and said that I could only get 15 pills every 30 days or 30 pills every 60 days!
To top it off these crooks change that right in the middle of the conversation to 15 pills every 60 days or 30 pills every 120 days! Needless to say I told Medco to stick it where the sun doesn't shine & stopped ALL payments to them! If your health provider is forcing you to use Medco drop them NOW because these people will take your money & deny you the service that YOU paid for & when you really need it they will let you die!
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trmn8r on 09/19/2012:
We used Medco for several years and loved them. We never ran into an issue with pill limits across maybe 5 different medications.
In a case like yours, getting the doctor to communicate with Medco is what is needed. It should be fairly easy to get to the bottom of what is going on and get them on the same page.
I don't understand why you state Medco is a "crook".
When issues arise, it can be a little more challenging to resolve them since this is a mail order pharmacy. However, for many people Medco fits their needs well. The majority of the posts here are negative, because people satisfied with their pharmacy aren't that likely to post about it online.
fast327 on 09/19/2012:
If Medco (I like to call them MUDCO)are not liars and crooks, then they will fill the bill until better ones get there! In my experience with them, I could fill volumes with lies, half-truths, and misrepresentations. First of all, they can not read a calendar. They think every month has 33 or 34 days. They love to play doctor and tell you what they think you need rather than what your doctor prescribes. I don't know how many times my doctors have had to waste time with prior authorizations. I use expensive eye drops for glaucoma and many times they have delayed authorizing refills for one or two days because they say I'm using too many drops per day! Get this now--ONE OR TWO DAYS! They always bug me about mail prescriptions when my pharmacy is five minutes away.Everybody knows how unpredictable the mail delivery is. I could go on and on. I agree with the poster-I only use them because they are the administrator of my health plan. If I had a choice, I'd drop them in a minute!
CowboyFan on 09/19/2012:
If it is such a hassle, consider just buying the pills yourself. Nothing says you have to use the insurance pharmacy.
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Medco - Bad Bad Bad
Posted by
Where do I start. I have had the unfortunate opportunity to have Medco as my Prescriptions provider for years. As with many of the other reviewers, I have had my fair share of BAD experiences with the company. Lost prescriptions, incorrect prescriptions, prescriptions that just don't ever get filled. I'm still reeling from the last one. I had my doctor fax a refill (as they did just 90 days earlier). Medco online showed that they received the fax and that the prescription was in process. After about a week, I checked back STUPIDLY thinking that the prescription would be "in the mail". The notes indicated that they were in contact with the doctor's office and waiting for more information. Rather than bother my already overloaded doctor, I called Medco. The first IDIOT told me that they weren't allowed to tell me what information they were waiting on the doctor to provide. After asking "for a supervisor", I was told that there was an issue with the quantity and that they had contacted the doctor's office (they even gave me dates that they had left messages).
When I spoke with the nurse at my doctor's office, she was surprised. She had NO messages from Medco. Funny, but I believe her! When she called them, they admitted to her that they had not really tried to contact her. The issue with the quantity was that she put 90 instead of ninety on the Rx. While she was on the phone, they agreed to go ahead and fill the Rx. TWO days later, I called Medco back STUPIDLY thinking that it was being processed (whatever that means). The first line IDIOT told me that according to the status, they were waiting on the doctor to MAIL the prescription as they could not accept a Fax for this particular pill (Ambien CR). I informed her that this was the first that I had heard this and asked "to speak to a supervisor". After 30 minutes and elevated blood pressure, they finally agreed to overnight my medication!
I ask the question WHY? WHY does it have to be so difficult? Like others, I have been informed that I must use Medco for any medications that I take over 90 days. I have issues with Walgreens too, but gees! At least I have a choice to use them. IDIOTS like Michael Moore and Hilary Clinton want socialized medicine. Obviously, they have not had the pleasure of MEDCO!
Thanks, I feel better...
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GWbiker on 11/15/2007:
There have been reported problems with some people overusing Ambien CR and falling asleep next day while operating a motor vehicle. Medco might have found it unusual that your Doctor would prescribe a three month supply refill of Ambien CR. I've used Medco mail order prescription for several years without any problems.
Anonymous on 11/15/2007:
Mustvent, GWbiker, I know this one well, its not Medco Health it is your insurance provider. They have taking apron themselves to decide what you get, how much you get and when you will get it. They do it to me all the time and I take Ambien too. They first said they would not pay for them unless I got generics at the time there was no generic for ambien. Then when they came out with generics they all of a sudden decided they I could only have 20 a month even know my script was for 30. I only take them when it gets real bad anyway but that is what's its come to. They do the same thing with my other heart meds as well.
Suusan B. on 11/15/2007:
Ditto what Lidman said. In addition, most insurance companies will not authorize payment for branded meds (such as AmbienCR) without your doctor going through hoops in terms of submitting statements that you have tried generic Ambien and why it didn't work. The days of a doctor writing a script and having it filled without question are over.
GWbiker on 11/15/2007:
Well I stand corrected on this! I was bound to using generic meds with a few of my past prescriptions, but my state pension plan is rather liberal in deciding how many pills Medco Health is allowed to dispense with a doctor's OK. I've never used Ambien CR but have been given Sonata in a 90 day supply.
beenwrongedbymedco on 12/20/2008:
They have now denied me coverage on being treated for HCV after frist saying they would pay! I'm devastated! 5 days before Christmas I get to tell my family I might die since Medco is playing God to decide what RX I can or cannot have? This Co. needs a lawsuit or put out of business!
telly on 04/27/2009:
Hello beenwrongedbymedco, as a Medco employee I can tell you that Medco does not "play God". When your group decided to use Medco, some representatives set down with reps from Medco and created a formulary and decided what would be covered and what would not. Medco has to enforce the decisions made by your group in regards to what is covered. Most groups have an appeals or greivance process set in place where you can appeal to have a medication covered. This means that your case will be looked at on an individual basis and the company doing the appeal will re-evaluate coverage of that medication. Medco also has to follow the state laws that are set in regards to certain medications...for example New York's state laws are some of the strictest. They do not allow faxing of prescriptions for controlled medications, the quantity must be written in numerical form as well as written out, and they limit the quantity and days supply of medication that we can send through mail order. I must admit that Medco is not perfection, nor is any company. There will always be a complaint from someone. Suggestions and complaints sent to Medco are actually read and noted by the higher ups within the company. I have personally been to focus groups on what we can due to make the mail order process easier for the member and our CEO even takes into consideration what customer service reps like myself hear from the member on a daily basis. There are employees at Medco that actually care about the member and the members concerns and I hope that knowing that will at least make your Medco experience a bit more pleasant.
treatmebetter on 02/23/2011:
Dear telly, Medco is not only "playing God" but "socialist dictator" as well! Your explanation of what Medco does is very nice but with thousands of employees the bad ones are going to be in the pool too! Unlike you, there are many customer service reps that couldn't care less at Medco. Reading other posts about Medco shows that they lie and bully the consumer saying things that would have NEVER BEEN SAID by a customer service rep years ago! Even the respectful ones give out fasle information (because it is humanly impossible to be 100% error-proof with the lengthy list of regulations from ea state & the 100s of mouths the information is being passed through--didn't you ever play the "telephone game" as a child?).
MEDCO WILL NEVER WORK because there are "too many cooks in the kitchen" & because we ALL sin by disrepecting one another at some point in every day. Here's the scenario as I imagine it: the patient calls the doctor's receptionist, then the script request goes to maybe 2-5 others b4 it ends up on the doc's desk (probably without the chart for reference). Then another employee phones the Rx into Medco where there it goes through how many other employees b4 it ends up in the patient's mailbox! Now, because of department of Health regulations, the untraceable boo-boo is paid for by FORCE FROM MEDCO by the patient! THIS WOULD HAVE NEVER HAPPENED AT THE PATIENT'S LOCAL PHARMACY!!! Where the name has a face and a life, is respected and the drug could have been simply put back on the shelf!!! THIS MAIL-ORDER SYSTEM WILL NEVER WORK, unless, POSSIBLY, if the patient where to be contacted EACH AND EVERY TIME b4 a Rx was mailed.
Then the appeals process has MANY MORE people at the patient's Insurance Co looking over a subjective interpretation of the complaint written by a FALLIBLE HUMAN BEING. This process removes the control and the rights of the patient even further, reducing them to "PEON" status in a pool of millions!! Finally the patient gets a letter from Betsy Earnest--doesn't that sound like a made-up name for a Director of Customer Service that NO CUSTOMER EVER IS ALLOWED TO HAVE ACCESS TO?? Meanwhile MEDCO REPORTS RECORD EARNINGS!!!
Telly, you seem like a respectful person, maybe you should re-evaluate the respect level of the company you work for a a whole. It seems your kindness would be better utilized elsewhere!
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Medco - Awful Customer Service and Policies
Posted by
SAN DIEGO, CALIFORNIA -- My first experience with Medco has been nothing but unpleasant. I wish that I had read all of the reviews out there before I made the decision to utilize Medco's mail-in prescription services.
My doctor wrote my birth control prescription and I mailed it into Medco along with all the correct forms. I waited over 3 weeks for the prescription. I checked the status of the order online as well as called in to Medco in search of a delivery date. The prescription was delivered 5 days later than the stated date. In the mean time, I had to go to the local pharmacy in order to receive a one month prescription because I was out of my birth control and they had to deal with Medco via phone to have permission to give me the prescription.
When my prescription did arrive in the mail it was completely incorrect. I called customer service and they were absolutely AWFUL! After a lot of searching he came back on the line to tell me that Medco was not responsible if the prescription was incorrect. My doctor had not written "brand only" next to the prescription so they chose to give me the generic brand of the drug. I asked if I could speak with his supervisor and after being put on hold for ten minutes I hung up and called back to get someone different. This gentleman was at least more understanding, but still could not help the situation. He called the pharmacist and had the pharmacist speak with me. The pharmacist stated the same answer...no "brand only" written on the prescription. I asked her how she, as a pharmacist, could change someone's birth control prescription without the person's, or their doctor's, permission.
Bottom line...I have to pay for three months worth of a prescription that I will never use AND I am STILL waiting for the correct prescription in the mail (over a week and counting thus far). Medco should think about either taking responsibility for issues like this or notify the doctor/patient of these policies (IN LARGE PRINT or VIA PHONE). We'll see if I stick with using Medco's mail-order method after this experience. AND, I've talked with others who have had nightmares with mail-ordering prescriptions.
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Hugh_Jorgen on 06/27/2007:
Almost all drug plans will substitute generic drugs for name brand drugs unless your doctor writes something to the effect of "no substitutes" on the script. It's perfectly legal and harmless.
spiderman2 on 06/27/2007:
My plan does this all the time. Be prepared to pay a much higher price for your brand name prescription too. Generics are used to keep the price down.I have used generic birth control pills for years and they work just the same.
rhondam718732 on 06/27/2007:
Did you ask your doctor if you could just use the other brand? If you have a certain allergy I can see that it might matter, but otherwise, I can't imagine that a generic burth control pill can't be used. It's still supposed to be the same ingredients.
ejack053824 on 06/27/2007:
Always use a reputable pharmacy when dealing with medicine. This is your life your talking about. :)
CrazyRedHead on 06/29/2007:
I use Medco and I have never had a problem with them. I understand about the generic thing and have gotten my meds within 3 days.
telly on 04/27/2009:
You should also take into consideration that most prescription pads have two lines that you can sign on. one that says brand only and one that says substitutions allowed. Other prescription pads have a box the doctor can just check indicating that only the brand is to be sent. Physicians are well aware that medications that have a generic are automatically substituted unless noted otherwise. As a Medco employee I can tell you that the turnaround time for new mailed in prescriptions is 11-14 days. We always advise our members to get a local supply while the 90 day prescription is in processing. The turnaround time would greatly increase if we were to second guess every incoming prescription and had to contact the physician to see if they meant to mark (DAW) dispense as written on the prescription or not. We get thousands of prescriptions a day and we all know how busy pharmacists and physicians are. Even if we did have a process like this in place, who is to say the physician would get back to us right away? Basically, someone is always disappointed. We get yelled out when the physician does write brand only and we send the brand at the brand name price, but the member wants generic. We get yelled at when the physician doesn't specify brand only and we send the generic, because the member wants brand. Its a no win situation.
Akuma on 10/19/2010:
Lol, and people like this are the reasons I thank God I left Medco. Yes, I understand that when you don't get your way, it's frustrating. However stomping your feet and screaming like a 2 year old doesn't fix anything. You ask "how can they do this without notifying every one first about their policy"? Quite simple: It's not Medco's policy, it is the policy of the entire pharmaceutical world. Thus why there is an additional box on all prescription pads that says "brand Only".. Because otherwise it is given knowledge that the generic will be dispensed if one is available UNLESS that box is checked. Your doctor knew this, and obviously didn't care enough to check the box. Nor did you include a slip of paper saying that you want brand only. Somehow you expected the pharmacist to be a mind reader and know that you wanted your own set of rules outside of the general practice in the medical world. I understand that, we all like to feel special. In the future, before sending in prescriptions, or even walking them over to a local pharmacy, do your due diligence and make sure your prescription is written correctly. If someone gave you incorrect driving directions and you passed them on to someone else, who used them and got lost, would you really be mad at the party who is lost on the road? No? Well, that's what you're doing by blaming Medco here.
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RX problems and poor customer service
Posted by
OMAHA, NEBRASKA -- About a week into January of 2007, I received a letter from United Health Care that they would no longer cover long-term medicines that were bought at any pharmacy other than Medco by Mail. This letter included instructions on how to make purchases from that company. I gave the fax number of Medco, along with my relevant insurance information, to my doctor's office and asked them to send my wife's prescriptions.
A week later we received the prescriptions, but there were problems. First, one of the medicines was incorrect. My wife needs Metformin Extended Release, but she received plain Metformin. Secondly, the amounts on two of the prescriptions was incorrect. Rather than a 90-day supply, we were sent 90 pills. On one of the drugs this would last 45 days, on another of them it would only last 15 days.
The customer service representative of Medco was supremely unhelpful, claiming that they filled exactly what the prescriptions called for, and disavowed any responsibility to make things right. My doctor's office has agreed to cover the cost of the incorrect prescription, but if they had not stepped forward I would have been obliged to pay for medicines which we could not use.
I have occasionally experienced similar situations with Walgreens, but have never had to accept the wrong medicines, nor incorrect amounts. They always corrected mistakes on the spot.
To make matters worse, there seems to be no middle ground when it comes to daytime telephone calls from Medco. They will either call about every inconsequential step of filling the prescription, or they will not call at all. "Only call if I am needed to authorize something" does not seem to be an option. As a 3rd-shift worker, I find this completely unacceptable.
The company I work for has taken away all choice of medical coverage with the exception of United Health Care (or "none," which is of course not a viable option in today's world). And UHC has taken away all choice of pharmacy other than Medco. When you add to this the fact that the pharmacy from which I am being forced to buy pills is costing more than I was paying before, this amounts to yet another effective pay cut for me, and very likely many other employees. This is certainly not what I expected after "upgrading" to a UHC policy with premiums more than twice the levels of the plan I previously had.
Early in April I had to re-order medicines from Medco. When they arrived I learned that two of them had been replaced with generics without my permission. The accompanying letter stated that the change had been authorized by my wife's doctor.
The doctor's office told a different story. They remembered the call from Medco. The office staff spoke to the Medco caller, and deferred the decision to the patient (my wife).
No one from Medco ever spoke to my wife about this, nor to her doctor, nor to me. If they had, then they would have learned that my wife has had serious side-effects from past attempts to substitute another medicine for that which was prescribed.
Once again resolution of the problem proved to be difficult. Medco claimed that they could only replace one prescription at a time. pending payment, blaming the cost of the pills for this decision. After much debate and negotiation, my wife decided, against my advice, to try the generic brands, on the condition that they would be replaced should any problems ensue.
I remember when this company offered multiple choices for health care coverage. It was part of the cafeteria plan which was touted as an excellent employee benefit at the time. I also remember that each different plan carried a different level of employee contribution. When I was forced to choose between United Health Care or no group health coverage at all, my personal contribution to health insurance premiums increased dramatically as level of service decreased reciprocally, although the company claims that lower costs for employees was the reason for the change. Perhaps the company is saving money, but with my costs increasing fourfold, I hope to be forgiven if I am skeptical that this change in employee benefits was in the best interest of the employees.
In any case, lower costs mean nothing if the level of service is worth nothing. If Medco cannot be trusted to gain proper authorization before making changes to prescriptions, then they cannot be trusted to fill prescriptions at all. Lack of competition - and regulation - has made these providers lax and uncaring. Because we cannot take our business elsewhere, Medco feels no pressure to improve customer service.
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Pomona Guy on 05/08/2007:
Does your company know what is going on? Is there anyway the employees can band together and complain? I have a feeling that there is not much you can do. Healthcare is becoming a big issue because so many companies are cutting back or eliminating health benefits.
rhondam718732 on 05/08/2007:
Whenever I get a prescription from my doctor, he hands it to me and I go and fill it. Seems like you are complicating issues by having your doctors' office fill it. Why don't you send it in and that way Medco should be calling you/your wife about generic vs brand name, etc and not your doctor. Also, your doctor should indicate on your prescription that your wife CANNOT have generic. If they are calling this in they are missing steps.
LeeSee on 05/08/2007:
I guess I lucked out in my dealings with Medco. My company does give us our choice of vendors, but after comparing costs, Medco ended up being the best.
I received a 3 month supply for the price of one. It did take about 2 weeks to arrive from start to finish, so if you need the medication immediately you are a bit out of luck.
It worked great for my ongoing prescription.
DigitalHighlander on 07/15/2008:
You make it sound like you want Medco to alter your DR's RX. if the DR sends in a script for a quantity of 90, then that is what you are going to receive. Why should Medco pay for your DR's Mistake? That would be like you ordering a pizza, which was made wrong, then expecting the delivery guy to pay for it, not the Pizza place. The rising cost of health care is always to blame, but do you honestly think your DR is immune from blame? It is easy to blame Medco.... but I think the real issue here is that your Company is cutting costs by decimating your insurance benefits. UHC.... now there's a scary set of letters.
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Posted by
LAS VEGAS, NEVADA -- Medco sucks. I work there, I know. I call to get a prescription fax sent to my doctor, and I go through 3 reps, all of whom tell me Medco can't send the fax because the drug is "controlled." But it is a C3, and so it can be faxed. I send faxes for all controlled meds other than C1 and C2, unless state law forbids it.
And 2 of the 3 I spoke with hardly spoke English.
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ticia232 on 12/14/2010:
Ummmm......why would you have a prescription faxed to your doctor?
Is it for a refill? Sometimes even for prescriptions that are NOT a "controlled" medication, the doctor will like to SEE the patient first before prescribing medication, in case the patient does not need the medication anymore or needs a lower dose.
trmn8r on 12/14/2010:
I used Medco for 3 years, and I didn't work there. I thought it was the best place I ever dealt with for prescriptions, but I never needed them to fax the doctor back one of his prescriptions (?).
A few years later, I invested in their stock because I was so impressed, and it did very well.
Mrs. Clean on 01/07/2011:
If you work there then you would know that Medco doesn't initiate faxes to drs on controlled meds, it's against Medco's policy. You stated that you request for faxes on controlled meds for customers but are you sure the faxes even went out? Have you actually followed up on the account? The state guidelines your referring to is the guidelines for physicians that prescribe medications.
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Not happy with their new prices.
Posted by
DALLAS, TEXAS -- I went to my doctor and received 3 prescriptions refills for my asthma medications (Singulair, Flovent and Proventil HFA). They are for 90 day supplies and it will cost over $250.00 for me to get these filled because they are "name brand." The kicker, there are no generics for these three so I have to pay the higher cost if I want them.
I had switched one of my medications once from one I trusted to a different brand because of Medco.
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spiderman2 on 09/28/2009:
Talk to the Benefits Administrator at your place of employment. Medco only provides the service contracted to them through your insurance company, which in turn has a contract with whomever provides your medical insurance, typically your employer. Your coverage is determined by what your employer choses. I pay similar prices for my sons asthma meds every 90 days too and we have good insurance coverage.
goduke on 09/29/2009:
You might want to talk to your doctor and see if there is another drug in the same class that's either on the preferred brand list or that has a generic alternative. Get a copy of the formulary from Medco (or print it from their website) and take it to your doc so that he/she has it when prescribing.
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From an employee
Posted by
medco emplyee
NATIONWIDE, NEW JERSEY -- I am an employee of Medco heath, and where most of the reviews I have read are the error of the user, the overall idea they generate is correct.
The company is not a nonprofit organization, they are in business for the profit. However, somewhere in the process of trying to increase profit the management sold the moral compass of the company.
I am a customer service rep, and have been with the company over seven years and I am disgusted by the procedures that we are given to deal with members calling in. They tell us to say we understand, and be compassionate but the procedures are not. It is all about profit. I would suggest to anyone reading this if your company is thinking about contracting with Medco health, oppose this. I have had coverage with Express Scripts and they are much more caring, and customer friendly. If you are in the situation were your coverage is already through Medco and need to call in, the process is give the rep your id number to access your account, when they have it ask for a sup, when the person comes on they are not a sup just senior rep, so ask for a sup again. Have them help you, you may have to hold, but in the long run it will help fix the problem. to those looking for a job, don't, the company treats its employees as bad as members, I stay to pay the bills.
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Noneill on 06/18/2007:
Sad but helpful.
HASABRAIN2SMART on 08/03/2008:
I work for Medco as well but I love Medco it is a great company that not only pays it's employee's well but also encourages them to excel! You stay at Medco b/c u know there is no other call center that will pay you as much as Medco and put up with as much b/s. and yes were a non-profit company were here to make money... were a business, just like Express Scripts and caremark! our policies and procedures are in place so that you can keep your job! Look on the bright side, Medco still employs americans and buys and sells American made products to americans! At least you still have a job and Medco is not sending its business to China!
LenaSunShine on 09/14/2010:
Thanks for your post.
Akuma on 10/19/2010:
Lol, Had a brain, you do know that Medco contracts a good portion of it's customer service and pharmacy service to the Philippines and India, right? I'll agree, to a very limited extent, it was a decent place to work. However, they do treat their employees like crap. For instance, we had a manager, not just line sup, who was VERY into the childish games and cliques. And he took great pleasure in the "power" he had. I remember the day his incessant badgering got a newly divorced single mother fired, right before the holidays, and all he had to say about it was (and to another inconsiderate sup) "High five!! Alright, bout time we got SO and So outta here! Good Job!" Is that really how a MANAGER, who has more than 5 supervisors and 50 CSRs reporting to him should act???? Heck, a CSR shouldn't even act that way! The truth is, if you are in the "elite inner circle" clique (or married to one of them) you can go very far in that company. If not, then you might as well consider your chair just a temporary job, regardless of how many "WoW awards" and compliments you get. With Medco, it's about who you know and how good you are at polishing a knob, than what you know. Worse yet, even when we have to tell customers "sorry, that's not covered" or "you've reached your CAP", we're allowed to give them any outside suggestions that may help them pay for their meds like AFAN, or PPRX.org... because they think if the customers don't have options, they'll be forced to pay what ever Medco charges.. that's not customer care.. that's extortion.
not dead yet on 10/04/2012:
Medco denies chemo drugs for my cancer. Your preferred treatment is that I should die or have to beg charities for help after paying health insurance for 25 years. My sincere hope is that you find yourself in my position and have to deal with employees as horrible as you are.
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Medco is ABSURD!
Posted by
KANSAS CITY, KANSAS -- They mailed me a prescription that I didn't ask for nor do I use. Now they are billing me for it and say I cannot get any more prescriptions for my Depression UNTIL I pay them for the one they mailed to me.
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Anonymous on 03/04/2008:
Did you mail it back to them?
Ordinary on 03/04/2008:
NO, I did not...LOL. They wrote me an email and said I cannot mail it back to them and my bill has risen from $50 earlier today to a whopping $130.00!!!
But LQQK what I found out about them on the BBB site>
Customer Experience
Back To Top
The BBB has sent two requests for basic information to this company but, as of today, has received no reply. Based on BBB files, this company previously had an unsatisfactory record with the BBB due to unanswered complaints.The company has recenty demonstrated improvement by resolving complaints.
Noneill on 03/05/2008:
Have they told you why it was sent to you? Take your complaint to a supervisor.
Ordinary on 05/03/2008:
Just a follow up: After the BBB contacted Medco, they took away the bill for the drug I did not ask for. Now they have double charged me for my Cymbalta...LOL
screwed by Medco on 06/17/2008:
This exact same thing has happened to me and my drug coverage is also on hold until I pay for a very expensive prescription I do not take. I had no idea this could happen! However, I did (foolishly) send the prescription back. In their defense they told me not to do this as it would not matter. Funny enough, they say they didn't receive the returned drugs. Yea, right. I guess I need to consider the BBB!
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Generic/brand-name medications
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NORTH CAROLINA -- I mailed in a prescription for a brand-name drug. A few weeks later, I received the generic in the mail. I called Medco and asked what it would take for me to get the brand-name version. The pharmacist said to get a new prescription from my doctor with her signature on the "dispense as written" line. (I was told I couldn't return the unwanted generic medication for a refund -- I was stuck with a huge supply of unused pills). I jumped through the hoops, got the new prescription, and mailed it off. They received it, were processing it, then one day I checked the order status and noticed that it had been switched BACK to the generic AGAIN and was going to take ten days to process. I called them AGAIN and was told that because my insurance has a lower copay with the generic, they switched AFTER my doctor and I requested brand-name as being medically necessary. Finally after 45 minutes on the phone, five different customer service representatives, and 20 minutes on hold, I think I might actually get what I requested over a month ago -- but I'm not assuming anything until the brand-name medication arrives at my door. (Also, the one helpful person I spoke to also contradicted my earlier phone call and said that I COULD send back the unused medication for a refund.) It's worth the extra money to simply drive to a local pharmacist -- don't waste your time with Medco.
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Pomona Guy on 05/04/2007:
What's wrong with a generic brand? I thought they were an identical formulation, just a lot cheaper.
poppapia on 05/04/2007:
Agree with Pomona Guy: I always request generics due to the cost savings. Please let us know why you are adamant about having name-brand prescription drugs.
heaven17 on 05/04/2007:
After doing some reading up on the generic vs brand thing, I see no reason why the generic wouldn't work just as well. Have you asked your doctor exactly why he's only prescribing the brand name?
There shouldn't be any difference in ingredients or effectiveness.
Ponie on 05/04/2007:
heaven, the doc owns stock in the drug company. :) I once saw a doctor on TV--good source, right?--discussing this same thing. If I remember correctly it had something to do with the 'fillers' used to make the pills.
ekc on 05/04/2007:
In response to these comments on my post, generic brands are not always the same as brand-name. In the case of the medication that I've requested, the generic is less effective, causes horrendous side effects, and has been recalled within the past twelve months. In some cases, generic medications are perfectly fine, but for something that will be taken on a long-term basis, it's important (if you value your health) to make sure you're putting something that does good instead of harm into your system. In all cases, it's important to do some research and educate yourself on the specific drug being filled in case of bad history like the generic that they keep trying to give me. And it's not the doctor's request that I get name-brand -- it has nothing to do with the doctor owning stock anywhere -- it's my request to get something that will actually be effective.
Twice the Price on 11/19/2009:
ekc, I had a similar problem with reps telling me I could send it back for a refund. don't believe them! refunding is against their policy.
LenaSunShine on 08/04/2010:
It isn't true that generics are exactly the same as the name brands. The effective ingredient is the same, but the kicker and filler ingredients are different because the company with the name brand already owns the original formula. Generics can't use the exact same formula even after the patent on the name brand drug runs out. Sometimes the kicker and filler ingredients are not tolerated in certain people, and sometimes the combination of the effective ingredient and the kicker ingredient do not work together as effectively.
I helped a friend though a painful surgery aftermath and she was eating the generic narcotic like candy without it getting a handle on her pain. She should have been knocked out cold feeling no pain with the amount of pills she was taking, but didn't come close. I looked it up and discovered reams of complaints over it so I went to three pharmacies trying to get her the name brand and not one of them carried it. The hospital and the three pharmacies all carried and filled the exact same generic because it happened to be the cheapest at the time. That is NOT healthcare choice!
Regardless, why ekc requested a name brand is irrelevant and none of our business. The bottom line is he/she and his/her physician ordered the name brand and the pharmacy took it upon themselves to change it without permission. That is an atrocious business practice, and it is a dangerous healthcare practice.
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Mail Order Service
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SPOKANE,WA -- After waiting one week for my prescription to show up, I get a letter in the mail that they do not manage this benefit for me. This is after some two years of service with them! Well okay,I can find some other source but this is what pushed me over the top: They kept my $40.00 Check
and I had a zero balance on my account. Let this be a lesson, you can see where their priorties are
and it is NOT your well fare! Just try and find an
unautomated number to call for service. Stay away
from these people, they will raise your Blood Pressure!
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LogCabin on 04/14/2006:
After cancelling a prescription order just hours after placing in online I was told they could not cancel it and I would have to pay for it. I was yelled at, denied any appeal process, and told I would have to pay for the order regardless. The order arrived 9 days later...when previous orders arrived within 3 days. Something is fishy here.
The order was "shipped" the day AFTER I cancelled the order. Now my prescription cap will be exceeded by over $500. by these jerks. What an unprofessional, rude, insensitive, defensive, bunch of "customer service reps".
A new oxymoron..."Medco Customer Service".
Red Dog on 07/06/2007:
I'm just beginning to search for justice for my mother who is 92 and living in a "memory-care" facility in Idaho. I, too, got the letter from Medco that I had to drop her present pharmacy and switch to Medco-By-Mail.
So I had her doctor fax the prescriptions and placed a 90 day order of meds. When I called her present provider to cancel their service, they warned me that I wold have to have the medications bubble-packed as the institution could only administer them if they were so packaged, a fact that I confirmed with my Mom's "Home".
I asked Medco to send the meds bubble packed and they said they don't do that, so I asked the home what I should do. They said it was an issue between me and Medco, but that they could bubble pack them for the tidy sum of $245.
When I called Medco about the dilemma, I was told there was nothing they could do, and that, by-the-way, they had already sent out a 90 day supply, which they would not accept as a return.
I was told that if I wanted to appeal I could only do so in writing (no phones or emails in that department). On the basis of the extra bubble-packing cost, I appealed to go back to her old pharmacy, but the appeal was turned down along with a note that Medco is not subject to typical rules of insurance commissions (whatever that means). So, after 2 months of frustration, I feel like I'm beating a dead horse, but have written the appeals department another letter, less rational and polite that the first.
It's nice to know that I'm not the only one feeling the pinch from Medco.
Am I screwed?
Red Dog
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Unconventional Wisdom: Dante Ferretti
Production Designer Dante Ferretti on Scene Setting
By Ingrid Abramovitch
Dante Ferretti
Fellini, Pasolini, Gilliam, Scorsese: In the more than four decades since Dante Ferretti started designing movie sets, the native Italian has worked for some of cinema's most iconic directors. An exhibition on the legendary production designer's career at New York's Museum of Modern Art ("Dante Ferretti: Design and Construction for the Cinema," on view until February 9) illustrates how this visual maestro draws on his knowledge of art and architecture, designing sets that are often entirely built by hand. While his methods might seem old-fashioned, his services are still very much in demand. Now working on the set of Kenneth Branagh's Cinderella, Ferretti has already been snapped up by Martin Scorsese to conjure Frank Sinatra's world for the director's next film project.
Danti Faretti in Rome

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Petite Tailored Twill Skinny Pants in Marisa Fit
Petite Tailored Twill Skinny Pants in Marisa Fit
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What you think about the controversy surrounding Paula Dean? Do you think the Food Network should have fired her? Post a comment in this story, comment on WTOP's Facebook Page or use #WTOP on Twitter.
NEW YORK (AP) -- In a story June 25 about chef Paula Deen's future in the wake of controversy over her past use of the N-word, The Associated Press incorrectly named the employer of Dara Busch, who commented on the case. Busch works for Rubenstein Public Relations, not Rubenstein Associates.
A corrected version of the story is below:
Is Paula Deen toast in N-word controversy?
Her Food Network shows gone, ham endorsement lost, Paula Deen's comeback could be bumpy
By LEANNE ITALIE
Associated Press
NEW YORK (AP) -- Will Paula Deen go the way of Michael Richards or Charlie Sheen?
One unleashed a bigoted tirade and is no longer a lovable, easily employable clown. The other carved a brand out of crazy -- reported hotel N-word rant and all -- but is back on TV earning millions.
Her Food Network shows gone, her endorsements crumbling, is Paula Deen -- in a word -- toast?
A week after Deen's admission of using racial slurs in the past surfaced in a discrimination lawsuit, pop culture watchers, experts in managing public relations nightmares and civil rights stalwarts who have tried to help other celebrities in her position see a long, bumpy road ahead.
They also see a week full of missteps and believe the queen of comfort food reacted too slowly to her latest controversy at a time when hours count. They say it could take years, if she can make it back at all to the earning power she has enjoyed.
"Paula Deen has, I would say, taken an irreparable hit because she had this appearance of being more or less a nice older woman who cooks food that's bad for you. That in her own way sort of made her lovable," said Janice Min, editorial director of The Hollywood Reporter in Los Angeles.
"But this presents a whole other picture of, 'Wow, maybe she's just an old racist white southern woman.' That image is hard to shake off for a large chunk of people," Min added.
So far, what could go wrong pretty much has, said Larry Kopp, president of The TASC Group, a communications firm for sports figures and celebrities with experience in high-profile, racially charged cases. His current clients include the family of black teen Trayvon Martin, whose shooter, George Zimmerman, is on trial for second-degree murder.
In celebrity terms, where do Deen's troubles land her in the crowded hierarchy of misbehavior?
"I think it's right up there with Mel Gibson," Kopp said. "One of the first rules of crisis is to apologize thoroughly and completely and immediately. She didn't follow Crisis 101."
Deen, 66, and her brother, Bubba Hiers, are being sued by Lisa Jackson, a former manager of the restaurant they own in Savannah, Ga. Jackson accused them last year of sexual harassment and a hostile environment of innuendo and racial slurs.
According to a transcript of Deen's deposition, an attorney for Jackson asked Deen if she has ever used the N-word.
"Yes, of course," Deen replied, though she added: "It's been a very long time." And she said she doesn't use the word anymore.
She bailed on the "Today" show on Friday, instead posting a series of criticized YouTube apologies. She was dropped by the Food Network the same day.
An apology, at this point, isn't enough, said Dara Busch, executive vice president and managing director of Rubenstein Public Relations, a top PR company.
"It will take years for her to fix how she will be viewed by the African American community. She has to find ways to prove that she's not that way any longer," said Busch.
Howard Rubenstein, who founded Rubenstein Associates and is known as a damage control guru, helped facilitate Richards' apologies to the Revs. Al Sharpton and Jesse Jackson after the comedian was caught on video using the N-word and making a lynching reference on stage against a black heckler. Rubenstein declined an interview.
Kopp said Richards apologized over and over on TV and elsewhere, yet his career has never been the same.
Gibson's work life imploded after he claimed Jews are responsible for all the wars in the world and was caught berating his ex with the N-word, though he still works behind the camera.
Deen has already surpassed the actor in the apology department, said Abraham Foxman, national director of the Anti-Defamation League who has met regularly with John Galliano after the fashion designer's inebriated rants about Hitler were caught on video.
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The Crazy Way I Scored His Number!
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text: Ary digital Drama BulBulay Episode 186 - 2nd December 2012 A story of three special and lunatic characters, out of whom Nabeel leads the plot as he has been disowned by his own father for his care-free attitude. Nabeel has been provided accommodation by his friend Ahmar and his living hood problems are being solved by Mahmood, who is living as a tenant of Nabeel, on the property of Ahmar. In this way Nabeel gets blessed by double means, but unfortunately his blessings turn into miseries when Khubsoorat, the friend of Ahmar's wife arrives at his place and finds out his double-cross planning. So the rest of the story rests on her blackmailing and the scenario of Nabeel getting blackmailed. BulBulay Episode 186 - 2nd December 2012 - Part 1BulBulay Episode 186 - 2nd December 2012 - Part 2


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- HD video recording
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The all-new thinner and lighter design makes iPad 2 even more comfortable to hold. It's even more powerful with the dual-core A5 chip, yet has the same 10 hours of battery life.(1) With two cameras, you can make FaceTime video calls,(2) record HD video and put a twist on your snapshots in Photo Booth. And the iPad Smart Cover attaches magnetically and wakes up, stands up and brightens up your iPad 2.(3)
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It's been a long time coming and after getting their hands dirty through tough training, young officers of the law finally have their diplomas. Our Katie Husband was at the Elmira Police Academy's graduation ceremony to introduce us to the new officers and tell us what they had to do to achieve their dreams.
ELMIRA, N.Y. -- After months of hard training and years of big dreaming, these cadets have made it to graduation.
"I've been trying to get to this point for many years now through college and other forms of training and it's unbelievable that I'm actually here finally," said Matthew McGrain, Elmira Police Department.
"It's actually been a long anticipated wait throughout my whole life, this was kind of my goal since I was a little kid and going through college and getting to this point is a very big step in my life," Brandon Scott, Steuben County Sheriff.
Some thought this day would never come, especially after the four grueling months of training. But, with all that hard work out of the way, they're taking so much experience to the streets.
"PT, weapons training, being sprayed, mentally the unexpectedness of it, all of a sudden you have to find out you're staying three more hours or someone's mad at you and you're being punished for it," said McGrain.
Now with their diplomas in hand, they're looking to put hard work to good use.
"First of all get my experience under my belt, and from there hopefully start working up the ranks if possible and make a career out of this," said Scott.
Which is what the academy prepares them to do.
"We look to turn out good, proactive police officers who are to an extent, nosey. If they see something in their community that doesn't look right or requires further investigation they're going to have the initiative and they're going to look into that," said Sgt. John Dunham, Elmira Police Department.
The cadets now have to perform 160 hours of field training to be on their own.
The twelve graduates were from various Southern Tier law enforcement agencies. Four officers will stay locally with the Elmira Police Department.
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Super Nintendo
New York Street 1: Extra Life for Maximum CarnageHome / Super Nintendo /
This page contains Maximum Carnage Hints for Super Nintendo called "New York Street 1: Extra Life" and has been posted or updated on Sep 6, 2006 by EmilyEvans. Let us know what you think of this Hint by thumbs voting.
- Developer: Software Creations
- Publisher: LJN Ltd.
- Genre: Action Beat-'Em-Up
- Release Date: Not Set
- ESRB: Not Set
New York Street 1: Extra Life
On level 1, New York Street 1, wait until you are at the end of the level at the screen with the Boss. Before the hair sisters attack, jump onto the wall. There is an extra life behind where your health bar is located.
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Winnipeg Free Press - PRINT EDITION
Built with long-lost wealth
For sale: rare stone home fallen Morden titan built
MORDEN -- In 1902, this is how the rich lived -- and died.
Harry Black was a lawyer and the son of the famous Rev. John Black, the first Presbyterian pastor of the Red River Settlement in 1851. (The settlers were promised a Presbyterian minister for their new settlement in 1812 but ended up having to wait four decades.)
Black moved out to Morden, which held great potential as the next metropolis, in 1895, following his lawyer brother, William. In 1902, Harry built a 4,000-square-foot stone mansion, or at least what passed for a mansion at the time. Its three storeys are built in the Victorian style with a castle-like turret on the west side. It is one of the twin turrets of Morden's Stephen Street. A similar stone home with a Victorian turret is directly across the street.
Over the years, Black became more investment wizard than lawyer, handling investments for himself and people in the community. Then he lost everything in the 1929 stock market crash.
He didn't just lose all the servants and other accoutrements of wealth. He and his wife, Jane, ended up spending one winter in the gardener's shack in the backyard just to save on heating bills. The shack is not much bigger than a tool shed. Black died in 1936 at about the age of 70.
"He apparently died penniless. He lost nearly everything," said Alain Kolt, current owner of the home along with wife, Camille Watkins.
The house is now up for sale.
It's as elegant inside as you might expect, judging from the spectacular granite exterior constructed by itinerant stonemasons from Ontario. (The era for construction for stone buildings on the Prairies was 1888-1908.) The granite fieldstones were taken from the Lake Agassiz escarpment that borders Morden to the west -- the incline you drive up to get to the Stardust Drive-In or the Super 8 Hotel.
Stepping inside, the entranceways are almost the size of elevator doors -- eight feet high and wider than normal -- and the 10-feet-high ceilings could accommodate people on stilts. The room on the immediate left was originally Mr. Black's reading room and includes a built-in granite fireplace. The Blacks were childless and "were known as intellectuals," said Watkins. His "smoking room," where he liked to puff on cigars, was on the second floor.
The room immediately to the right is oval-shaped -- the ground floor of the turret. That was Mrs. Black's parlour for receiving lady friends. The walls inside are all curved. There are also rounded windows in the dining room at the back, looking onto a one-third-hectare yard.
Minnesota oak was used for the woodwork, including hardwood floors, panelling and staircases. Neither does the place suffer that scourge of many older homes: subsequent owners who felt the need to overpaint the woodwork. All the woodwork is in its original condition with the original stain.
The walls are about two feet thick. There's the outside fieldstones, which are up to a foot thick, then an air space to serve as insulation, then another layer of wall made of rubble, then the interior plaster walls. "For its day, it was a well-insulated house," said Kolt.
On the second floor, a balcony was later added, creating an interior wall out of the exterior igneous stone. It makes a remarkable facade: Canadian Shield rock, with all its pinks and blues and blacks, sparkling with quartz and mica. The masonry style is called "roughly squared." The face of the rocks isn't cleaved but the natural surface. Lines of masonry make them look square, as if on a grid.
There is also a full, unfinished basement. For example, the original kitchen cabinets are now the basement workbench. Another display of wealth: The house had forced air in 1902, not radiated heat. That was quite extraordinary for the time, especially outside Winnipeg. There is also a wraparound veranda with white, rounded pillars, and a low spindle fence.
Watkins has researched old newspaper clippings and other archives about the house. But the greatest source of information came from a visit from Black's niece, then 92, in 1996. She told them everything about the house and the original owners.
Morden has perhaps the best collection of fieldstone architecture in Manitoba. The former Black house is one of 14 stone houses still intact in Morden.
Asking price: $449,000.
Kolt and Watkins are only the fifth family to own it in its 111-year history. The house stood vacant for six years after the death of John Harry Black (his full name). Then it was owned by a Judge George, then by a Judge Ken Hansen, then by a veterinarian Eric Radke, before Kolt and Watkins, both chiropractors in Morden, took possession. The couple's four children have grown up and they are looking to downsize, after living here for 22 years. (That's almost exactly the average stay.)
"People who have lived here don't want to move," said real estate agent Sandra Wiebe of Gables Realty in Morden.
Only serious inquiries are welcome. "You've got to get the right person, someone who loves this kind of house," said Wiebe.
Republished from the Winnipeg Free Press print edition December 7, 2013 0
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