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Walmart in my opinion does not care about the disabled
Posted by
COLUMBUS, GEORGIA -- My name is Ken.[snip], I am a 47yo male and I had a stroke on Dec 27th 2009. Due to the stroke I now deal with chronic fatigue, my right side arm and leg are out of whack, I have back pain and Migraines. I have to use the electric carts when I go to stores like Walmart and others. I have been in a continuous battle for Walmart to keep their carts safe and just charged up for us disabled folks to be able to use. There has been this one cart in particular that I have had the most aggravation with for the past 6 months. It began when I used a cart that slid some when I stood up to get an item on a higher shelf. The carts are supposed to lock in place for safety when you are not pressing the handles to make it move. I told the manager on duty and she promise me she would look into it. To get to the chase this dance went on for 4 more months and then this incident happened to me. I went shopping at Walmart at about 1 am one night and got a few items and went to my car. I sat on the cart and placed the items in my trunk and then with the last bag I had to stand up to place it. I put one foot on the ground between the cart and my car and one foot was still on the cart. Then it slowly began to move and before I could become aware of my situation ( for info sake I have comprehension and memory issues so I am slow to get things sometimes ) I became wedged under my bumper and the cart in such a way that I could not maneuver my arms or legs to use the handles or push myself up. So I stayed wedged for about 15 minutes until a nice young couple came out and helped me up.
I went inside and spoke to the manager on duty, Shirley, and was promised she would have it fixed. Now also know that she never asked how I was and never asked me to fill out a report. This same dance went on for another month with this same cart and it was never made safe and it was always put back out. I told the managers on duty 3 more times and the last time I threatened to sue Walmart and surprise I got their attention. This time they had me fill out an incident report and the next day I spoke with Billy [snip] the stores head whatever. He was kind and supportive and even told me about his daughter being severely disabled and how he would be upset if she was not safe. He promised me that he would see to the matter personally and make sure that the cart was made safe or thrown out. Finally I felt that something would be done to protect us from unsafe carts and I felt sure that this would be resolved soon. I took some time off from Walmart because it just wore me out mentally and physically so a month later I went shopping at Walmart and to my horror what did I see when I walked in the doors, The same cart sitting there but I still thought it had to be fixed so I tried it and too my shock and dismay it was not. It was just as dangerous as it was before as if nothing was done at all. I was mad and hurt and disgusted at Walmart and especially billy abecrombe for lying to me and not caring about the disabled and after playing the disabled sympathy card about his daughter.
I went home and fumed and then called billy the next morning. I told him what I thought of him and that I thought that he personally did not care about the disabled at all. He explained that he called the guy that fixes the carts so he did what he said he would do. I told him again what he said to me about making sure it was fixed and again he said he did what he said he would do. I told he that he was a liar because he said that he promised he would make sure it is fixed or thrown out and that he cared about the disabled because of his daughter and again I called him a liar and he just continued to explain that he did what he said he would do so you decide for yourself if he cares about you or someone you know that is disabled in some way.
What I want from this happening to me is for Walmart to care about us and make it safe for us to come to Walmart if we choose. Personally I choose not to any more. I do not believe liars. Thank you for your attention to my situation and I hope that you will make yourself known to Billy [snip]at Walmart
5448 Whittlesey Blvd # B Columbus ga (706) 322-8801
.Please let him know what you think of his concern for the Disabled. No one should have to wait that long for help.
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jktshff1 on 05/17/2012:
As much as I dislike Walmut, and being disabled myself (hearing, arthritis, hard to walk and do have permanent disability tags)while a courtesy for the customer, it is not the store's responsibility to provide transportation. While, if provided, the carts should be in good working order. I would suggest you look into purchasing one for yourself or discussing it with your insurance.
BigAl on 05/17/2012:
My local Walmart provides in store motorized carts for disabled shoppers. I have never seen anyone use these carts to take items to their cars. I was under the impression that these carts are for in store use only. Am I wrong?
ontario_girl on 05/18/2012:
I agree with JK. If you are unable to manoeuver around without a motorized cart, you should look into purchasing your own. What do you do in stores that do not provide motorized carts?
onlooker on 05/18/2012:
The shopping carts and motorized carts are there in the store. They are placed thereby walmart and are walmarts responsibility.
They are a marketing ploy that works...to the point ...when they need to be maintained ...seems to be the point.
It will take time, but you could document all of this and 6 months going forward and then find a lawyer - the possible upshot - no motorized carts at all, or higher prices due to the added costs of safe motorized carts..... each and every time there is a problem, WRITE an incident report.
jktshff1 on 05/18/2012:
The last names need to be removed from this post
Nohandle on 05/18/2012:
I just did JKT and hope I didn't miss any. As I'm certain you know the individual writing the review is free to include his full name, but it's not recommended.
jktshff1 on 05/18/2012:
Thanks, at least someone doing addy is on the ball.
lexophiliac on 05/18/2012:
"the individual writing the review is free to include his full name" - Apparently not.
Nohandle on 05/18/2012:
What do you mean Lex? Yes, I snipped the OP's full name on this particular review because a complaint came in. Perhaps a mistake.
trmn8r on 05/18/2012:
I feel for your situation, but those carts do create quite an expense for the store. There is the philosophy that if they are going to have them they should be maintained, which is hard to argue with. On the other hand, they take a lot of abuse and even in ordinary use may break down more often than anticipated. It is a convenience to the customer, and as such it isn't going to be kept in as good a shape as say stocking the shelves.
You did create a dialog with both the store and the repair individual. I hope you can foster it and hang in there and things improve.
jktshff1 on 05/18/2012:
good point trmn.
FoDaddy19 on 05/18/2012:
I agree with jktshff1. I agree that what you went through was unfortunate, but at the same time the mart-karts are privilege not a right, and Wal-Mart is under no obligation to even have them. I think the best solution for you would be a acquire your own invalid carriage. The store-provided carts probably aren't going to be maintained all that well, as its an additional expense and frankly it's not a high priority item for most stores as far as I can tell.
Churro on 05/18/2012:
Walmart does have an obligation to ensure the motorized carts they make available to the public are safe. That's not me saying it that's civil law.
I guess nobody took the time to read the review because the OP IS NOT talking about AVAILABILITY. The OP is talking about SAFETY. I for one applaud the OP's tireless efforts to keep other disabled shoppers safe.
Nailed it! Moving on.
Nohandle on 05/18/2012:
Gratefully I don't require the use of a motorized cart. I have witnessed many of them abused by those needing them. Some stores are lenient enough to allow the customer to ride to his car, and they show their appreciation by leaving them in the parking lot or just about anywhere, often in the rain. If someone was able to walk into the store, at least they should drive them back and walk back to their car or ask for some assistance.
I walked into my local grocery years ago and they only had two motorized carts there to begin with. The cashiers were still talking about the man and his son just loading up one of the carts and driving off. It happened so quickly they didn't have time to write down any information. I expect the next customer needing a cart was angry there was not that extra one in the building.
Yes, if provided at a business the carts should be maintained. I don't know a solution to that one other than assigning an employee to make certain they are kept charged and in working order at all times. Unless government mandated, which might be next, I'm afraid some of these stores are going to quit providing that service.
CowboyFan on 05/18/2012:
Solution: Eliminate electric carts at stores. What is overlooked is that the op was LOADING HIS TRUNK when the incident occurred. These carts are made to allow persons to move around the store and pick items off the shelve. Why didn't the op step off the cart instead of loading his trunk while sitting on the cart, and more importantly, loading the last bag into his trunk with one foot on the cart and one on the ground. They are not made for that. Having one foot on the ground and one foot on a moveable item is a recipe for problems.
jktshff1 on 05/18/2012:
Churro, good points. I did say that if they provided them, it was their responsibility to keep them up. Or did you not tale the time to read my response in full? :)....gotcha!
Mdstrait on 07/30/2012:
The electric carts are allowed out...and as far as I know unless the cart won't move unless you re sitting down or have pressure on the seat. You can always ask to have an employee of Walmart to help you with your shopping if really necessary or carry out your items to you r car.
-present walmart employee
Annie on 11/05/2012:
I appreciate that they have carts although sometimes have to wait for them. Now they have removed benches not only for the disabled to sit and wait but for those that do need to sit periodically or wait for their spouse. We could never afford a motorized vehicle nor could transport it as cannot even fit a wheelchair into vehicle. Walmart is the ONLY store my husband goes in because of his limited walking. Our walmart in Sd started out great but has been going downhill and we have few choices to shop at.
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Great Value? Not So Great if You Ask Me
Posted on
Please let me preface this review by saying that it was my wife that decided to stop at Wal-Mart out of convenience, since we live relatively close by...and that I wasn't in the car wrestling the steering wheel in the opposite direction.
Recently, I have been ill and have been dealing with full-blown strep throat. Miserable to say the very least. I asked the wife to run to the store and grab some chicken noodle soup. Oops! I didn't specify what brand. My mistake. A mistake that my taste buds, stomach lining, and bowels will be living with for years to come. I'll excuse that oversight and blame it on a feverish disposition.
Well, she gets to Wal-mart and decides to give the local store brand a try. That would be the "Great Value" brand that Wal-mart has been pushing since it revamped it's image and product line back in 2009 to include a wider variety of products.
Let me say that there was nothing "great" or any "value" of any kind in that product. I wouldn't wish Great Value Chicken Noodle Soup on my own worst enemy. It tasted putrid. Having never tried dirty dishsoap water and kerosene mixed together, I somehow surmise it would be fairly close in taste and likability. A nasty looking thick gooey film immediately began to curdle upon the surface of the broth. The noodles and pretty much the entire soup had a certain alarming brownish hue to it. My wife prepared it, so anyone that's ever been married will understand why I tried at least a few bites.
A few hours later, still hungry, I opened the cupboard to see another can of the same soup. Hmmm? Maybe it was just the one can, and not the product itself? Wow, the lies and tricks one's mind can play on you when you are ill and under the weather. So I heated it up myself, and as I sat down to eat it, I immediately noticed the same gross curdling on the surface of the broth. I stirred it away, and took one bite, and mumbled..."Fool me once, shame on you...fool me twice, and shame on me." Hungry, ill, and shamed...what a day?
Not sure about the rest of the Great Value chain of products in Wal-Mart, but from my experience, I would NEVER recommend trying this Great Value Chicken Noodle soup.
Grade: F
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Starlord on 11/22/2011:
Let me start by saying I hope you feel better soon. As for the Great Value brand, it is our experience in many cases is that it is a good product and compares favorably to the national brands. My wife and I have certain brand loyalties, and one of hers is Campbell's soups. Aside from clam chowder and tomato soup, I am not a big soup eater. Some products are just fine. Crystal loves red Rose tea, but we bought a box of HGTV tea bags once, and she commented that she'd hate to live on the difference. The same thing goes for their Equate products, some of them are acceptable, some are not. It just takes experience to find which is which. Again, get well soon.
Anonymous on 11/22/2011:
I've found that the Great Value items are hit or miss. I love the Great Value oatmeal. It's half the price of Quaker Oats and tastes the same. But I don't like a lot of the Great Value canned products, such as tomato soup.
Anonymous on 11/22/2011:
I have only tried great value potato chips, those tasted good.
Starlord on 11/22/2011:
We get the GV potto chips. They are every bit as good as Lay's, at about half the price. Don't get me wrong, Frito-Lay's makes good stuff, but just because they are big don't necessarily equate with being the best, they just buy up their competition. Who knows, Frito-Lay may make the GV chips for them. That practice is not unusual.
Anonymous on 11/22/2011:
Most store brand, off brand products are produced by name brand companies.
swimjim on 11/22/2011:
Very well written, a first person narrative that got the point across with a bit of humor. That style seems to be catching on it and makes for a more enjoyable read. Thanks for the heads up on the GV soup and agree that the entire line is either hit or miss. Well done.
pho-boy on 11/22/2011:
Bay Valley Foods out of Pittsburgh(?) is the company that makes the Great Value Line for Walmart.
There have been several recalls on their soups this year by the USDA.
Maybe that loving wife knew what she was doing.
Better get a private taster there big guy.
clutzycook on 11/22/2011:
GV is indeed hit or miss. As far as canned soup is concerned, nothing hits the spot better than Campbells when I'm sick :)
Anonymous on 11/22/2011:
I've never used or eaten GV products, and now with the exception of potato chips I am afraid to try them. Thankfully there are no Walmarts near where I live.
trmn8r on 11/22/2011:
Good review.
The canned soups I have bought, regardless of brand, are all pretty ho-hum. I wish I knew how to make my own.
I've never been much of a store brand person - I shop at Wegman's, and half of the store brand products I tried there were horrible.
Anonymous on 11/23/2011:
I was raised a Campbell man. I'm open to trying new brands, but this was a pathetic attempt at soup.
Anonymous on 11/23/2011:
Progresso makes a good chicken noodle soup
Anonymous on 11/23/2011:
the canned stuff is OK, homemade is the best.
madconsumer on 11/23/2011:
can never go wrong with progresso soups.
clutzycook on 11/23/2011:
I don't mind Progresso when I'm feeling OK, but I was sick with the stomach flu recently and Hubby went against his usual character and made me a bowl of Progresso Chicken Noodle soup. All those veggies and the big noodles in that bowl nearly made me sick all over again. I ate what I could, but the whole time I was yearning for just a simple bowl of Campbells with the skinny noodles and even skimpier chicken :).
Anonymous on 11/23/2011:
Clutzycook> Awesome answer! I was thinking and visualizing the same hearty bowl of Progresso and I think the simplicity of Campbell's would've hit the spot as well.
J'Marinde Shephard on 12/07/2011:
My first attempt Posted without my knowledge, please fix this glitch AND the inability to place the cursor into a sentence to correct a misspelling. Thank you.
I am huge fan of their Great Value Luncheon meat, which I have been told is THE original Spam recipe. Although I am a member of the Spam Club, Hormel did not contact or poll me when they decided to alter this recipe for themselves and I cannot eat it. I can, however eat the original (now Wal-Mart) version. I buy it sometimes 6 at a time to have on hand in the cupboard - - YUMMM! Fried for sandwiches or cubed and fried into fried potatoes, etc.
The Korean Cooking Site/Guide at About.com has an interesting history on Spam and Korean's love of it.
sophronia miller on 12/07/2011:
great value saltines are a problem-half of the
package will be broken and cracked in little pieces.stick with the name brand.
Bill Gilmer on 12/07/2011:
I will never buy the GV thick cut bacon again.It does not fry up right.it ends up being too tough for a blt sandwich,but would probably be good as a seasoning bacon for making beans in a slow cooker.
AveHurley on 12/07/2011:
I have tried a number of Great Value pdts and found through a friend who works for Chef Boy R Dee that they make the GV equivalent and it is just as good but a few cents cheaper. Fine for that one.. I also found through a horrible experience with eating worms in the Great Value Mild Italian Sausage last summer, that now makes me not eat any sausage - that their consumer board let me know it is made by Premio - the same pdt next to it on the shelves -apparently Premio swept their plant at least once dumping the dirty pork into the vat to make the GV brans - tasted like the smell of PineSol~ Anyway it made me sick for weeks and I had to be tested for any worms growing inside me as a result of the piece I ate....terrible feeling...Now one WM official told me most GV brands are made by the name brand people's factories so often will be placed side by side on the shelves as their contracts with those companies is to provide a cheaper item for customers. each GV item is made by different companies. While I will never eat their sausage again I have found their soups suck too for the most part but their chips, their canned vegs , frozen pizzas are all good and so I will still buy them. I suspect the GV Piza is made by DiGiorno! Try a comparison with both and see what you think~ BUT nowadays unless a GV is considerably cheaper I have been opting more and more for the name brand item next to it on most things as the canned vegs are good but often seem 'short' inside compared to name brands of the same size - so that's another consideration too.
A.J. Rome on 12/08/2011:
Wow, that guy should be a novelist or columnist. Really appreciate the head's up and in a real-world but humorous way. I tend to stay away from any form of meat or sauce in a generic or store label.
vivian on 12/25/2011:
UGH! I just tried the Great Value canned luncheon meat that I bought from Walmart yesterday, and let me tell you, it tastes and smells like melted silicone/rubber. It also leaves a suspicious "burning/spicy" aftertaste in the mouth, which raises a red flag because there is no pepper or chili seasoning listed in the ingredients. I have eaten spam numerous times from numerous other brands, and this does not taste normal. However, I'm hesitant to just throw it out because I'm not one to waste food.
But at the same time I can't disparage Great Value entirely, because some of their other food products are alright -- like their potatoe chips and tomato pasta sauce.
Bill on 07/10/2012:
If you don't like great value products they give
Your money back
fred on 07/08/2013:
The luncheon meat has taken a dive in quality, I think its grown spongier and less meaty as they try to keep the price down.
Courtney on 11/05/2013:
First of all, let me just say that GV products... How should I put this... SUCK! I bought a box of GV Breakfast Chicken Sandwiches, and decided to give it a try because it cost less than the name brands. So, I heated it up in the Micro-wave and waited for it to be done. In about 2 minutes, it was fully cooked and done with. I love chicken sandwiches, so I took a big bite of it and spit it out in the trash. It tasted like rotten chicken with pepper layered on top of it. Threw it all away, asked for a refund and they won't give it to me, I even showed the box! Well, no more Wal-Mart for a while...
nikalseyn on 03/15/2014:
The Great Value product line in our experience is of questionable value----unless you like often tasteless or foul-smelling and tasting food on the other extreme. In other words, stick to the name brands. FYI: Walmart sells products for less because they pay less for the products, even the "brand name" ones in many instances. For example, the Goodyear tires you can buy from Walmart are made to Walmart specs and are inferior to the Goodyear tires you buy at a Goodyear store. Bottom line: stay away from Walmart unless you absolutely have to get something immediately and are willing to pay the consequences. You can do better on prices by shopping the weekly sales at Meijers, etc. And, you won't feel as if you are putting your existence at risk.
Alain on 03/19/2014:
Must be a popular review considering it's featured on 3-19-2014 and it was written in 2011.
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Walmart.com Account Hacked Gift Card Purchase Scam
Posted by
During a trip when I had no internet access, my WALMART. COM account was logged into and a Gift Card for $170 was purchased and sent to an EMAIL account specifically set up to get the "gift card" (really just an electronic E-Mail). To make it seem more like I was the purchaser, a Music CD ($2.88) was shipped to the address on file in the account and the thief did not change my password. So, yes, I am at fault for storing a valid credit card with my account. I have deleted my credit card and subsequently deleted my account and made sure I have no other on line sites with credit card information.
I disputed this purchase with both my credit card company and WALMART. COM. WALMART has a policy that gift cards are non-refundable and refused to issue a credit.
My unanswered questions to Walmart are:
1. Why do you allow "gift cards" to be emailed? Or at least make them valid only after a certain period of time so they cannot be used immediately)?
2. Why don't you require the "security code" to the credit card?
3. Why not ask for a security question if the email address is not on file with the account.
I am positive WALMART knows of this scam, as I discovered this has been happening since early 2012. Just do a search on the internet for "WALMART. COM account hacked". At a minimum, WALMART should have sent an email to all of its customers warning them to remove credit card info from the account.
The worst part of this incident, is that WALMART accused me of lying - said that they were not hacked and I must have fallen for a "phishing" email.
The problem with that accusation is that I was in the IT business for 40 years, and recognize "phishing" when I see it. I have only made two purchases from WALMART. COM and my only mistake was storing credit card info.
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trmn8r on 03/10/2013:
I don't see how you can prove that WalMart's site was hacked versus someone simply got your login information.
I don't know how WalMart's site works; the few I use that keep my credit card on file do not require a security code.
clutzycook on 03/10/2013:
You did the right thing by removing the card from your account. You should also report the fraudulent activity to your credit card company if you have not done so already.
Gmorgan on 03/10/2013:
Same thing happened to me, $200 gift card purchased. Another friend had it happen as well. I printed out an identity theft form from Walmart and faxed it to Bentonville, they credited the $200 back within a couple of hours.
QuirkyKarma on 03/11/2013:
I made an order through their website on March 8th and tonight I got another e-mail thanking me for my order. Someone used my check card number to purchase a gift card from your site. They didn't just use my check card somehow my Walmart.com account was also used to make the order.
Luckily I was able to log into my account and cancel it right after I got the e-mail. If I hadn't be online at the time the order would have gone through! The e-mail it was supposed to be sent to was a Gmail e-mail which used a Vietnamese name.
I will be contacting WalMart Corporate Offices in the morning to see if I can get more information from their end about this order.
SusanV on 03/11/2013:
The same thing just happened to me on 3/6/13. Someone gained access to my walmart. com accout and added prepaid phone e-cards to my order. (I had added a couple of things to my cart the day before, but pt checked out.) They used the card I had on file. Fortunately, bot walmart. com and discover figured it was fraudulent and cancelled the order. It happened at 2:16am, and I did not see the "Thank you for your order" email until 7am. Plenty of time for the thief to get away!
kjsphat on 03/11/2013:
Thanks for the good review. After reading this, I immediately got into my Walmart.com account and deleted all my credit info on file.
k. hedrick on 03/11/2013:
just received something in the mail-Sim card from Walmart.com on 3/10/2013. I did not order this and went to check my Walmart.com account to see what was going on. When I tried to log in, it would not let me and told me there was no account associated with my email address. We called Walmart.com and were told that on March 6th someone changed our login email address and placed an order of $430.00 worth of prepaid phone ecards that were sent to an email address which they could not disclose. Apparently the same email address that they used when they changed my login information. Walmart will not tell me the email address that they used even though it is on my account. We had to get a new credit card with a new account number because we are afraid that they have access to our card to use anywhere now. I am so upset at Walmart's lack of concern. They sent me no email telling me that someone had changed my account login information. Usually, you would receive an email and it would tell you to let them know if this was not you. Needless to say, we have closed the Walmart.com account and are going to have our credit card deal with the fraudulent charges so that they are removed.
martfern on 03/13/2013:
I got hit on this, too; so this is not just you guys. Walmart is getting hit by hackers, all the time. This has NEVER happened with my Ebay or Amazon accounts. What pisses me off is that Walmart did not make it clear, over the phone, that they knew what was going on and instead kept asking me if I had bought these things.
Loopy on 03/16/2013:
Did they buy the gift card before the cd was delivered to your house?
Tip on 03/17/2013:
I logged into my bank account and notice a $200 purchase from Walmart.com Tried calling walmart and have not been successful in speaking with someone due to it being the weekend and after business hours. I tried logging into my Walmart.com account and was inform that my email address was not valid. So I logged into my email and see that on March 13 I received notification that my Walmart.com account information had been changed and then another $200 purchase for and E-Gift card. I immediately called by bank to have my account blocked. Very pissed with Walmart to say the least.
Stephanie on 03/20/2013:
I recently had my account hacked, March 14th, and spoke to a Walmart.com representative yesterday, March 19th, after having filed a complaint with the Better Business Bureau and the representative basically said its up to the customer to fit hackers and investigate and I wanted to ask her how the hell do customers investigate someone hacking their account? Mine was some kind of electronic card they ordered so Walmart.com should be able to track the email that got the card information or phone number, etc. that got it but the representative said they won't do anything but she will credit my credit card as a one time courtesy thing. Did several searches online and found several people have had their Walmart.com accounts hacked just this year and those are just the one that have complained so I'm sure that number is double or more. Seems for a company as large as Walmart, they would investigate and prosecute these hackers and take better security measures to prevent this from happening in the future. Poor customer service like I received shows that Walmart.com doesn't care about their customers or want their repeat business. And I got an email saying my Walmart.com account information has been updated and if I didn't initiate this, call them immediately and it gave a phone number and I called immediately and apparently they are not open 24 hours so I asked her what the point was of sending out an automated email to call immediately if they are not open? Just got a bunch of excuses. I sympathize with everyone who has had their account hacked and maybe if enough of us complain to places like BBB, Walmart will do something about it but I doubt it.
Wendy on 03/22/2013:
Happened to me this month! Walmart basically pointed me at my bank, and that dispute process is ongoing. Mine happened in the middle of the night on a Sunday and I did not know about it until the next morning - too late to cancel and on a weekend I could not speak with anyone either. They need to up their security and procedures to make this a less attractive pathway for thieves.
Shel on 03/23/2013:
It happened to me today. Someone logged into my Walmart online account, changed the shipping address, and ordered 3 video games. I stupidly kept my Discover card kept on file and it was used. Amazingly, WM canceled the order 10 minutes after it was placed. I didn't know about this until I checked my email hours after it occurred. I called Discover, card was canceled and gave them the address where order was to be shipped. Doubtful anything will happen to the individual who attempted fraud.
Donnie on 03/23/2013:
Happened to me yesterday. Somebody ordered a laptop. The first one didn't go through so they tried again. I would have never know this if I didn't sign up for text alerts from my bank. Every time my card is used I get a text. Saved me from a lot of headaches. Thank God the bank reversed the charges. Called Walmart and they just acted like it was just something that happened. It makes me so mad. Done a search of walmart.com hacked and there are tons of people this is happening too. You would think Walmart would do something about this. I spent 3 hours this morning changing my email and all my passwords. I will never will buy from walmart.com or any other site again.
Cass on 03/25/2013:
I woke up on 21st and there was an email stating I changed my Walmart.com information. I tried to log in and the site stated my email was not found in their system. I quickly logged into my bank account and found a $66 dollar charge from Walmart.com. I called their customer service department who was skeptical of me because part of the shipment was being sent to my house. I told the representative I couldn't log in and I didn't order anything. She cancelled part of the order but said the other part was emailed. She refused to provide me with what was ordered but did cancel my Walmart.com account. The representative even implied it was my fault my account was hacked into. As for a refund
EJ on 03/26/2013:
Add me to the list of those who have been defrauded via walmart.com! I woke up the morning of Sunday the 24th and found a confirmation email from walmart.com, thanking me for my purchase. I opened the invoice and a purchase had been made overnight using my stored debit card. The thief purchased a router, protection plan for the router, and $200 in eGift cards. The router was being shipped to my house, I presume as a decoy to make the order look legit and not draw the attention of walmart's fraud flags. The crook sent the eGift cards to a yahoo email address. I immediately cancelled the card, filed a police report, then called Walmart.com support. (Walmart's customer support lines are actually open starting at 7am on Sundays, BTW.) The lady on the phone actually did not act shocked at all by what happened and immediately went through the drill of shutting down my account and attempting to reverse the charges. That was unsuccessful, but luckily my bank is getting my money back. I sincerely believe that walmart.com's online customer database has been compromised, and I do not think that Walmart is taking steps to protect their customers. I firmly believe that walmart.com should be banned from selling eGift cards until they can get the fraud under control. Way too many people are being defrauded via this retailer. I believe a federal investigation should be launched. Also, the password I used for my walmart.com account was unique, and I use a Mac computer which is 100% malware free. I work in IT and I know how to protect myself. This is what leads me to believe that walmart.com's customer account information has been compromised by hackers.
RB on 03/26/2013:
Add me to the list, just received an email thanking me for my order...and an email identifying that my account information had been changed. Order was for oil of Olay to my house, and two "email delivery" for Straight Talk unlimited Text, talk, and web access 30-day service. Each were valued @ $45.00.
I called Walmart.com, they told me "that the order did not pass all of their security features, and was not processed." Walmart would not confirm the email account
ABC123 on 03/26/2013:
I just checked my email today and received 2 emails from walmart.com yesterday. The first one stated that I have made change on my username, password, email address etc and the second one was about my order for Dog food and T-Mobile $50 Prepaid Mobile Broadband Pass. Total charge was $69.xx. I called Discover, and they said I was protected and not obligated to pay for this transaction. I also called Walmart.com and the customer service said she would try to stop but was not guaranteed that I would be all refund and I canceled my account with them. I will wait and see if I will get charge on my Discover or not..
So mad on 03/27/2013:
Just got off the phone with walmart and my bank. Same thing happened to me. They ordered phone cards to be sent through email (the email address they changed mine to) and an item from a marketplace seller to be shipped to me. I haven't gotten this resolved yet but have already contacted my bank. Walmart was less than helpful stating that you don't have to have the password for an account to change the email for said account. WTH??? I have never heard of this. I deleted my card from the account, but I did not close the account yet. I want to make sure the orders are canceled first. I have the email address they used, even though Walmart wouldn't give it to me. Not like that will help...ugh...such a hassle!!! I hate walmart!!
ex-customer now on 03/29/2013:
On Sunday 3/24/13 I got 2 emails from Walmart, one right after the other.
The first email thanked me for my order, the second said my account info had been changed.
A T-Mobile phone card was ordered to be delivered via email to a new email address, a small item, for a couple of dollars, also ordered, was to be delivered to my actual address.
I think this is done to make it seem like it was actually me ordering everything.
I called Walmart right away, within a couple minutes of the email, they sounded like they were being helpful, they said that they would cancel the order, they said they would close my account.
I was relieved.
Today, the small item I never ordered, arrived in my mail.
I looked online, my credit card was charged.
I canceled my CC today, and filed a dispute of the charges.
I can't see myself ever ordering from Walmart.com again.
A Frankpane on 04/03/2013:
Lynelle Nowlin on 04/03/2013:
In October of 2012 after paying my Walmart bill on line I was about to close when a very large Walmart logo appeared on the screen.With that logo there was a request that I click on the next page which I did.There was a big fireworks display that said that I had won a $1000 dollar gift card and that I needed to click on the next step to claim my award.After clicking on several more steps I realized I had been duped but it was too late.A virus had been implanted into my system what wreaked havoc.I had to end up calling two diffrenet services to clean up my computer.I realized later that although the fake Walmart logo was extremely similar to the real Walmart logo,it indeed was a fake.I was told by a servicer that the hackers were monitoring everything I did on the computer in the hopes of catching me using account information that would allow them to hack into my bank accounts,etc.It was suggested and I did buy some virus and hack proof spyware that has worked marvelously ever since.My son had told me 2 years ago when I bought my computer to buy some protection but I did not want to spend the extra money.Now,I am grateful that the 45 dollar investment has paid off.
Really? on 04/03/2013:
Walmart, in general is pathetic. Sam Walton must be spinning in his grave! I personally boycotted Walmart when they refused to accept checks from my church so that I could purchase gift cards to replace my blood-damaged clothing when my nephew was brutally murdered in our home. They said, "Even if the finance person was present with the checks, they wouldn't accept them. I went elsewhere and got Master Card Gift cards. That is $1,000.00 and much other funds that Walmart won't get because of how they treated me. Stand your ground with them!
Security Code? on 04/04/2013:
Same exact thing happened to me! Two emails
LittleVoiceInSeattle on 04/05/2013:
I received an email from AmerExp on 3-24-2013 that someone was trying to charge at both Walmart.com and Frys.com using,y AmerExp card. I immediately shut down my Walmart.com account where Walmart had stored my card info. Then using the same ID and password I had used at Walmart.com I opened up the bogus Frys.com account set up by the thief(s). In that account there was a shipping address to an apartment in Houston, TX. I then called Fry's fraud department and told them to remove the account. Fry's did it immediately. Then I called Walmart and after quite a stall was finally connected to their fraud department. Walmart is not protective of their customer's identity or security! I also filed a police report with the Houston Police Department giving them all the information I had found from the Fry's account and researching the occupants of the shipping addressed. Luckily for me, American Express refused to honor the charges and nothing was shipped. I called AmerExp and sent them all the info from my research, and the two contacts with Fry's and Walmart. Lesson learned - absolutely no shopping again at Walmart.com or even the brick and mortar Walmart with any credit card. What will wake up the executives at Walmart to protect us? Only negative publicity - so please contact your local TV station consumer reporter and blab your sad tale to them (or newspaper or Internet blog such as this). A little voice can effect a big change if it causes enough negative publicity for Walmart.
Krystal on 04/08/2013:
I don't trust anything about Walmart. I like to avoid them. As Costco starts opening up, I hope he takes all Walmart business from them and those greedy crooks go out of business.
Happened to Me on 04/08/2013:
I had the same thing happen with the walmart.com account. I did not approve them storing my credit card number when I place an order about 1 month ago, but I guess they did anyway. Then last week I got the email that I had placed an order and that I had changed my email address.
The order was just under $50 so I assume I am going to be out that money since that is the amount I am at risk with the credit card company.
Now my email address is also being used by a person with a Houston, TX address.
I am very nervous what else this will lead to.
Big mistake using walmart.com in the first place.
MeToo on 04/12/2013:
This happened to me today. Two emails with products less than $5 along with $60 Virgin Mobile e-gift cards. Another email saying one of the orders could not be processed and cancelled. Then another saying my info had been changed on my Walmart.com account. Called my credit card company first who cancelled/disputed the charges and cancelled my credit card then called Walmart.com. Credit card company says I am fully protected from fraud, so hopefully everything is resolved from my end.
i got spam order last night too on 04/24/2013:
Receipt for $200 Walmart eGift card order came in my email last night. I discovered it 3 hours after the email was sent and I canceled the order immediately with Walmart. Walmart sent an automated email saying I had canceled before the order was filled so I wasn't charged the $200. I canceled my Walmart account and sent email to Walmart about my account being hacked. It's 12 hours later and I haven't heard from Walmart.
Update: I got spam order last night too on 04/25/2013:
Walmart responded to my canceling $200 spam with this message....
Thank you for bringing this unauthorized charge to our attention. We understand how scary this can be. Here are the steps we've taken to help protect you and the steps we recommend you take to protect yourself in the future.
We've sent a request to our Finance Department to lock the affected Walmart.com account and we've deleted any saved payment information from your Walmart.com account to help prevent future unauthorized activity.
If your credit card was charged for this unauthorized order, please contact your credit card issuer to alert them of unauthorized use and dispute any charges. Working with your credit card company is the best avenue to recover unauthorized charges and protect your account.
If you believe your physical credit card or credit card number has been stolen, please contact your credit card company to cancel the card. If someone has accessed your Walmart.com account, the only payment information that can be viewed there is your billing address and the last 4 digits and expiration dates of your credit cards.
If your Walmart.com account was affected, please reset your password:
Go to www.walmart.com
Click "My Account" in the top right corner
Click "Change Name, Email and Password"
If you use the same email address and password for accounts other than Walmart.com, we recommend changing your passwords at these sites as well. For additional information about our privacy and security policy, as well as online safety tips, please visit http://corporate.walmart.com/privacy-security/.
I hope this info can help someone else.
miamiblonde on 04/29/2013:
had the same thing happened to me.
I even got a confirmation email.
thank god the bank alerted me.
card was cancelled immediately.
tomorrow need to go appeal this.
they actually tried a second time to do this.
then I got an email from walmart that I left something in the cart.
and this is because I saved a credit card on my account.
no more.
Email to email@example.com
Gift Options:
Emailed items do not have additional gifting options. Your customized message will be included in the email.
Subtotal: $200.00
Shipping: Free
Estimated Sales Tax: $0.00
Subtotal for this Shipment: $200.00
Purchase Summary
Order Date:
Order Number:
Estimated Sales Tax:
Order Total:
CaughtBySurprise on 05/03/2013:
I am a victim of this fraudulent activity just tonight (05/02/2013). I received an email thanking me for an order of a $100 egift card. I alerted Discover and had my account blocked and canceled. Then I called Walmart.com and they shut down my account but said they couldn't reimburse me because it was used/delivered already. She didn't seem to care all that much.
The email address that the eGift was sent to was email@example.com
I also alerted my credit card company. They closed my account and will issue a new card to me.
Stephanie on 05/03/2013:
This just happened to me. I can't believe it. $190 gift card emailed to email@example.com. No idea who the scammer is. I called my credit card company and walmart and they said it will be refunded in a couple days. Ridiculous.
Colin Bennett on 05/04/2013:
Sadly one more. American Express called about suspicious charges and I saw the email confirming my order for $200 gift card to some AOL.com email, plus a $3 "foam ink pad" which actually showed up at my door today. What am I supposed to do with this package? Hardly worth returning it. Walmart you are so lame for not protecting your customer info! Like others, I have never had this happen on other sites like Target, Amazon, eBay, buy.com, new egg, Costco.com, etc....
Chuck on 05/04/2013:
Same thing happened to me last night. I was able to talk to a human, and it sounded like they were going to work on it. Hard to say from that. But, this morning, I went to the WalMar web site, and looed up eGift cards, and it said they were "not available at this time". Is this just me, or are others seeing this? Maybe they finally decided their security on these transactions stinks, and are going to work on improving that.
Joe P WPB on 05/04/2013:
Here's another one !! Yesterday afternoon I received three consecutive email order confirmations for Walmart eGift Cards, one was cancelled by Walmart the other two were allowed to go forward and be delivered. I called Walmart and they couldn't give me any answers as to how it happened and how 2 out of three were allowed to be delivered. I closed my account and did the same at the bank that issued the credit card which was used.
vista on 05/04/2013:
Yesterday Walmart called asking about a $200 purchase that I did not make. Then I logged into my Walmart.com account and found there were three $200 e-gift card purchases yesterday! Walmart only cancelled the last one. I call the credit company to reject all three transactions.
I deleted the saved credit card info on the account. But I don't understand why Walmart didn't ask for security code for a purchase.
Ashley on 05/06/2013:
It happened to me today, on a Sunday. I got an email stating that there was a purchase of cologne and 2 email card of straight talk service. I was napping when all that happened and a couple of hours later, when I checked my email, I got that notice. Also, I got another email that my account has changed, which I never did. I immediately called Wal-Mart and apparently I was told that I was charged twice ($115 each). Thankfully, one of the orders was cancelled and the other one was in progress. Unfortunately, the bank was closed. So, I'll have to call tomorrow to report this. Since I could access my Walmart.com account, I had them clear my credit/debit card info. Once I pick up my item from the store and get my funds back, I will call back and ask them to delete my account. Never again. I would rather pay a few extra dollars for something else at another website, than to have my piece of mind stolen from me. I made a post to all of my Facebook friends to not shop at Walmart.com.
Ashley on 05/06/2013:
I couldn't access my account at the time of the issue. When I called and asked o cancel my order, I had them delete my credit/debit card info.
Rick on 05/06/2013:
Same thing just happened to me a Ashley same day. Called the bank this morning they are holding payment. waiting to call Walmart after they open up.
Claire on 05/07/2013:
This happened to me yesterday too! I did not get any confirmation email - I just happened to notice the charge when I checked my bank account online. I also got an email from walmart saying that my account info. had been updated - which I did not do! Walmart told me I was responsible for the charges because they were for egift cards that had already been sent. They also ordered a CD holder to be sent to my address so it all looked legit. Apparently Walmart automatically saves payment info and you have to clear it every time you shop to protect yourself!
Rain on 05/07/2013:
Yep! Same thing happened to me! Checked my debit card account, amount seemed low, saw a $93.91 charge from walmart.com... and it had been ages since I bought anything from there. Had a confirmation e-mail from them the night before for a purchase of 2 Boost Mobile e-gift cards for $40 each and a hair dryer which was sent to my local store for pickup. Disputed the charges with my bank, hopefully they can get my money back!!
Elena on 05/09/2013:
Same happened to me on 5/4 and my coworker on 5/9. Canceled my credit card right away. Wal-Mart wasn't surprised at all then I called them.
Venu on 05/09/2013:
Samething happened to my walmart account today 05/09. 2 orders were placed for at and t refill pin for total amount of more than $300. I am now working with my credit card company and walmart to resolve this.
And I have been doing online shopping for last 8 years and this is the first time ever happened to me. Make sure you delete all the payment details at the walmart.com account - there seems to be something going on at this site. (not a total security breach but to some internal / mini thief trying all this out in his own time)
Lyn on 05/11/2013:
Happened to me, too - had ordered from Walmart.com a few days ago, and then, today, I received 3 emails - 2 orders, each for a child's book and 2 Verizon refill cards, as well as an email notification that my email address and password had been changed. A long wait on hold, and then a CS rep cancelled the orders and I reset the password and deleted the credit card info. I will go back later to check that the orders are really cancelled. Yuck. I knew there was a reason I usually avoid Walmart.
Brandon on 05/11/2013:
Same thing happened to me. But when I went to try to logon I got bounced out with the person who hacked my accounts email address. So I tried using the original password and got back in. Changed my email back and changed the password to something new. Removed my credit cards and address too. They tried to order 2 $50 Verizon Wireless cards through email and a gardening tool to my physical address. Thankfully I found out my particular AMEX card that I didn't save but was there, doesn't work at walmart.com.
BTW this is the email that was used. email@example.com
Brian on 05/14/2013:
Same thing here...got notice from Walmart.com that my account info had been "updated". I ignored it for a few days (bad idea) until I received a 12 pack of condoms in the mail from Walmart! Being happily married for nearly 39 years, I really don't need them!Tonight after reading these posts (and many others) I was able to log on using the new fake e-mail address and my old password. My actual e-mail address is no longer recognized by Walmart, which is OK since I won't EVER be using Walmart.com again! Anyway, the site showed me having purchased the above mentioned condoms (Durex Ultasensitive for those interested) as well as $60 phone card via e-mail.
Despite being the world's largest retailer, apparently Walmart cannot afford to hire human beings to answer phones at customer service during non-business hours. I have sent them e-mails regarding this. But, the smartest thing I did was notify my credit card company, Citibank. They were great, immediately backing out the charge and cancelling the card, while sending me a new one by Fed Ex. The other reasonably smart thing I did was change a bunch of passwords, since (not so smart) I used the same one at Walmart as I did many other places. The fake e-mail was: firstname.lastname@example.com...feel free to send them a virus!
Kell on 05/29/2013:
The same thing happened with my check card on JCPenney.com. I called them and they told me there were two email addresses listed on my account. One was correct, and the other one had the same beginning, but a different ending. I had the rep delete my account entirely while we were on the phone. She believes they will credit my account, but I'm still waiting for them to call back. This sucks!! I sent a very "colorful" email to the address that she gave me, but I don't even know if the person will get it. They probably used it once, then shut it down. Sorry you got screwed, dude.
Deb on 06/03/2013:
I never had a Walmart.com account but my credit card was hacked and the thieves ordered more than $2000 worth of stuff from Walmart. We were on the road when this happened. I called the fraud number and was told I had to file a local police report -- that they would only release information to the police. As if our police department has the time to investigate fraud that occurred in Arkansas. This is just one of the reasons I don't shop at walmart. All they care about is sales -- even illegal ones.
Karen on 06/03/2013:
Similar thing happened to me over the weekend except this was not my personal account. They hacked into my works non-profit organization account that we used to buy items for women in need. Because the egift card was already processed Wal Mart will not do anything about it. We have to take it up with our credit card company. I just wish that Walmart would protect their consumers online and take better steps to protect online purchasing.
sand on 06/13/2013:
I just had 3 charges put on my walmart card. They just keep charging, they were allowed to go 1000. over my limit. I received 3 (thank you for your orders) from walmart in Emails, called them within an hour. They will issue a new card, send out a form to fill, but will take 3 months to restate the money. Wish I knew what I did to start this, n how far it will go, now I'm afraid to even go to any other accounts...
Mike on 06/22/2013:
On 6/21/13, I found a $200 charge to my credit card from Walmart.com on 6/19. I simply called U.S. Bank's Customer Service line and they transferred me to their Fraud Department. U.S. Bank was able to refund my $200 (still pending) and said they would contact Walmart.com.
walmartvictim10000? on 06/23/2013:
same thing happen to me today. Had my bank card information stored and they somehow opened a new walmart account to order 2 $200 gift cards. I did a google search for walmart.com customer service and called them. They deleted my account and they sent the info to the billing/fraud dept. I figured out about the charges only by reviewing my bank charges online. FYI: the security code is probably still stored with the credit info at walmart but why doesn't walmart require at least two security questions when purchasing any kind of email delivery gift card or phone card? Lesson for everyone--do not store your credit card info on any site! One reason why this happens more at walmart is because U can buy many things with an instant gift card (food, clothes,gifts, etc>) ALso I wonder how many of you perhaps have given straight talk your credit card number or are signed up with automatic renewal. Could they get your info that way then buy the gift cards at walmart?
Alanis on 06/26/2013:
Found it happening to me today. I was lucky, my current card was expired. So it looks like they used a stolen credit card. The order was on hold till Thursday and I canceled the order. I also updated my password and emailed their customer service. It was 60.00. The address it was shipping to was
Scott Anderson
Po Box 234225
Anchorage, AK 99523
(900) 730-1059
dont need to know on 07/02/2013:
I have been an employee for walmart for 13 yrs and have seen many scams and rip offs and I will deffinitly tell u wm doesn't take. responsibility for crap!!!! Family oriented my butt ! Its all about the dollar with that co. No matter who or how they get it! Best advice shop somewhere else and don't believe there little family based bs! Its a scam to! Lmao!
Bill on 07/11/2013:
Last Sunday I got a call from the fraud division of my credit card company. An $80.00 online purchase was attempted at Walmart.com. It was denied. Check this out - my old card was due to expire on July 1 so I activated my new card June 30. It never left my wallet and my wife's authorized card never left the house. I had made no purchases on my card. But somehow my newly activated card with a new CCV number was used 3 times. Twice successfully for $120.00 before the Walmart.com purchase raised a flag. Unlike all the earlier commenters, I don't have a Walmart.com account. My new cards are arriving in a few days and they WILL NOT have a "Blink" chip in them.
Cat on 07/25/2013:
My walmart.com account was hacked and they purchased e-gift cards about a year ago. I removed my credit card info from the account and my bank refunded the money/created a new account for me. Just this weekend my walmart.com account was used again. this time they used a credit card that was not mine because there was no card attached to the account. I have since just closed my walmart.com account completely.
A. M. on 08/10/2013:
Wow!! This happened to me this past weekend on 8/4. Same thing!! The culprit used my card number on Walmart.com on a Sunday to purchase a $200 gift card sent to their email. I didn't see this in my statement until Tuesday August 6th. I called Walmart. com 5 times and each time they changed their story on me. First they could refund it, then they couldn't because apparently the funds were used within a half hour. I haven't even shopped at Walmart in over 2 years, and I don't even have an account with them!! I went to my bank, the police, and filed Walmart's identity theft report. The detective I spoke with told me it's easier for me to get my money back from the bank then to dispute with Walmart, but it's not the bank's fault- it's Walmart's for allowing someone to use my information when theirs didn't match up! They should have a call to confirm policy for now on for gift cards. Scariest of all, how did this criminal get my info? I'm 23 and don't even have a stable job and never lost or misplaced my card- only ever order on Amazon or Paypal. This is some serious BS that Walmart won't refund me even after filing a complaint with the Better Business Bureau. I will never shop at this company, in store or on line, until the day I die.
Sam on 08/31/2013:
Exact same thing happened to me. Two $200 GCs were sent out. Walmart caught the fraud and cancelled one transaction, but refuse to refund the second one. Have been fighting this out with Chase for last 4 months, and still not resolved.
(Btw, Chase has the WORST customer service, so staty away from their credit cards).
Bill on 11/14/2013:
I just noticed 2-$100 ACH transfers from my checking account for Gift Card refills. It is almost impossible to talk to Walmart and get anywhere. 6 days ago they supposedly escalated the issue to Billing and they were supposed to call me back within 24 hours. No call back. Reported it to my bank and they are going to investigate. Have just reported it to Walmart as Identity Theft. I also remove all of my debit card/ banking information from their site. Meanwhile I am out the $200 and don't know if I will ever get it back. Walmart's security and customer response is the WORST!!
Tammy on 12/22/2013:
I have a new Walmart.com scam to report. A few weeks ago I noticed a "Thank You for shopping at Walmart email" in my junk. I ignored it, because I did not buy anything. A few days later another email landed in my junk, same thing. Today I got an email from Walmart wanting me to rate my purchases in my inbox. I was thinking someone did in fact get my credit card information so I signed into my account. Boy, what I have found is crazy. I found that 2 purchases were made, but my credit card on file had expired. What I did notice that a girl named Stephanie with her address, tele# and credit card was used to make the purchases. The thieves bought two bikes $280 each that had been shipped and delivered. One to Alabama the other to Louisiana with the thieves names and addresses. I have had my credit cards compromised before so it was now war with the thieves!! I called the number listed for Stephanie, and I was right, I talked to her and yes her credit card was in fact stolen. I then began to do a little internet detective work myself. I found that the guy in Alabama had his 10 bank accounts seized by the FBI to the tune of 3 Million for a totally different crime but the address listed was the same address the bike was sent to. I guess once a criminal always a criminal! I also got a little information on the lady in Louisiana. I called the Alabama FBI to let them know one of their crooks was still up to no good. They took my information and told me to also file a report on www.ic3.gov I wasn't stopping there. I also contacted the Sherriff's department in each county where the bikes were delivered. They told me to file a police report here in California. I found on the Walmart.com fraud department site a form to fill out and give to the police department so they will get the information too. Next stop the cop shop to file the paperwork. I did not lose any money but this cyber crime is getting out of hand, look at what just happened at Target. I don't mind doing a little leg work if it helps to put one of these slimy crooks away!!
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Bless Me Father For I Have Sinned - I Went Shopping at Walmart
Posted by
It was late. It was dark. The roads were deserted. No one was looking. So I put on my sunglasses (yes, I wear my sunglasses at night) and snuck over to the 24-hour Walmart in search of a purple tablecloth. I had exhausted all other options, so Walmart was my last resort.
Since I don't shop there anymore, I was somewhat unfamiliar with the new layout. I had only seen it once or twice before, but I found my way to Housewares quite easily. To my surprise, there was a large selection of tablecloths, but not one with even a hint of purple, as I suspected. The department overall was well stocked, but the prices were not very competitive.
The store wasn't crowded so I decided to walk around. I realized how much I disliked the new layout, and that I really missed the old one. As I tried to picture it in my mind, it brought back a lot of memories. I took my son shopping at Walmart all the time when he was growing up because I knew if he acted up, no one would notice. He bought a lot of stuff there and got great deals back then. His allowance went a long way!
Now the prices aren't so great and neither is the merchandise. I did some comparison shopping with the items I recently purchased from Kohl's. Although the quality of Kohl's clothing has diminished slightly, it's still miles above Walmart's quality. And after all the discounts, I paid less for everything I bought at Kohl's, including shoes.
I breezed through the produce and meat departments just to see if the quality had changed. The meat still looked suspicious, but the produce didn't seem so bad considering it was late at night. The selection wasn't as good as my usual supermarket, and the prices were the same or more.
I moved on to the bakery, and boy did it smell good. Other than the bread, I think this location actually has a decent bakery. The prices were not competitive, but the selection was quite large.
My last stop before leaving the store was the Health and Beauty Department. Again, there was a large selection, and the shelves were fully stocked. But the prices were not competitive enough to bring me into the store.
I didn't go through Electronics because I didn't want to be tempted to buy a movie. That department was expanded when they did away with the Fabric Department and downsized the Crafts Department. I guess there's more money to be made from selling electronics.
As I walked to my car, I came to the conclusion that I wasn't missing anything by not shopping at Walmart. The only thing I missed was the times I shopped there with my son. I have Walmart to thank for those memories.
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momsey on 12/10/2011:
Nice review! What I need to know is why you need a purple tablecloth?
Anonymous on 12/10/2011:
Nice review Corey Hart.
spiderman2 on 12/10/2011:
" I took my son shopping at Walmart all the time when he was growing up because I knew if he acted up, no one would notice." This is my favorite line! BTDT too Venice.
MRM on 12/10/2011:
I love my Walmart!
spiderman2 on 12/10/2011:
I hate the WalMart near me, but the one where most of my family lives is very nice. I chalk that up to being in a more suburban area versus the rural area my family lives, where everyone is really very nice and has pride in their surroundings. People don't throw things on the floor there because someone they know would see them!
trmn8r on 12/10/2011:
On my ill-fated trip to WallsMart a few days ago, I noted that they took the Self-Serve cash registers out! Here the registers are stacked 3,4 and 5 deep with customers, many registers are sitting unused, and the self-serve registers with the LOUD COMPUTER PRICES BEING YELLED OUT TO MAKE YOU THINK TWICE ABOUT STEALING were gone - replaced by unused stations for checkers.
I looked up, and honest to God, there were cameras spaced at about 10 foot intervals in a grid. Obviously WallsMart attracts a substantial population of thieves. I estimated the store may have 150-200 security cameras. On the way out, I felt the "greeter" giving my ugly body the once over, even though I held my receipt out openly to show I'm not a thief.
I went later to my Wegman's, maybe 800' away, and looked up. There were maybe 4 cameras spread across the entire front of the store, spanning all the aisles.
There are so many reasons I hate shopping at WallsMart. Feeling like I am shopping with future residents of the county jail is just one of them. Good review, Venice.
trmn8r on 12/10/2011:
" I took my son shopping at Walmart all the time when he was growing up because I knew if he acted up, no one would notice."
You're right spiderman, that IS an awesome line, and true.
clutzycook on 12/10/2011:
As far as the elusive purple tablecloth is concerned, if you have a party supply store nearby, you might try there.
JayByJay on 12/10/2011:
You were just in the mood to write something, weren't you?
trp2hevn on 12/10/2011:
Love the sub-title too Venice!
DebtorBasher on 12/10/2011:
I'm on my way to WalMart in a few minutes. Still looking for those Velcro strips...we still have the fabric department, which I love. But now I feel cheated, I didn't know other Walmarts had a bakery...none of the three around here has one!
DebtorBasher on 12/10/2011:
Venice, I look forward to seeing your photo in the next, 'People Of Walmart' posting!
MRM on 12/10/2011:
DB, your Walmart doesn't have a grocery store, which I am shocked, as most Walmarts has a grocery store.
Venice09 on 12/10/2011:
Thanks, trp.
Actually, JayByJay, as I was walking through the store, I was thinking of all the reviews I've read here. And since I hadn't been in the store in a long time, I thought I'd compare what I saw to what I've read. I guess you were in the mood to read it.
Two questions: Who is Corey Hart and what does BTDT mean? It's true, spiderman, there weren't many places I could take him. Walmart was perfect. He fit right in!
Trmn, now that I think of, there were no greeters or security in sight. I didn't notice any cameras either, but I didn't look up. And for a Friday night, the store wasn't very busy.
Momsey, I have some dishes that would look great on a purple tablecloth. I'm tired of the Christmas colors.
Clutzy, we do have a party store here. I didn't think of that, but they'll probably just have paper and plastic. Worth checking out though.
DB, it's a Super Walmart, so the bakery is very large. So is the grocery section. The store is huge!
You won't recognize me. I was incognito.
Venice09 on 12/10/2011:
Spiderman, when our Walmart first opened, it was pretty nice, probably because it was mostly local people. The clientele has changed drastically. I'm not sure where they're coming from, but they are not the type who take pride in their surroundings. The store is completely different now.
DebtorBasher on 12/10/2011:
Mr. Mike, our Walmarts does have a grocery area, but not meats or bakery...we have frozen foods, can goods, snacks etc.
DebtorBasher on 12/10/2011:
BTDT=Been there, done that.
OK, I cheated and Googled it...but now we both know! LOL!
Venice09 on 12/10/2011:
Haha!.. I would have never guessed that. I'll have to remember that one.
Anonymous on 12/10/2011:
trp2hvn> In regards to the subtitle, I was thinking of responding with "Father please forgive them, for they know not what they do"...lol!
Anonymous on 12/10/2011:
I only shop Wal-Mart when it comes to frozen dinners they got good deals and better selection then Target. Paper towels, drinks etc. I don't buy meat or anything over there.
My Wal-Mart has improved in the customer service department. Before when I wanted to ask a question they employee would high tail it to the break room now they actually somewhat are helpful.
Anonymous on 12/10/2011:
Venice09> Corey Hart was famous for his 80's song, "Sunglasses at Night".
Venice09 on 12/10/2011:
Oh!.. That's the song I was referring to. I remember it from the old MTV days but had no idea who sang it.
clutzycook on 12/10/2011:
Oh, you were looking for a real tablecloth? You might be out of luck with that then. When all else fails, I look online. Just curious, why would you want a purple tablecloth for anything other than a party?
Venice09 on 12/10/2011:
Clutzy, I checked everywhere online with no luck. I have dishes that would look perfect on a purple tablecloth. I also have purple chair pads and eggplant colored pots.
I can't seem to find tablecloths that I like anymore. They all look the same, and they're all ugly. I have to say that Walmart had a great selection, but they were still ugly.
Anonymous on 12/10/2011:
Have you tried a fabric store? I've gone to fabric stores and used a cut of fabric for a tablecloth. It isn't technically a tablecloth, but it gets the job done
lexophiliac on 12/10/2011:
Purple plethoria. (Yeah, so I made the word up. Don't judge me.)
Starlord on 12/10/2011:
Everyone seems to have so much fun bashing WalMart, it seems almost non-PC to say anything favorable to WM. I hasten to point out that WalMart is the largest retailer not only in the United States, but in the entire world. You don't accomplish something like that by acting in the way that it seems so popular for many of the members here not only imply, but explicitly state. I have been dealing with WM since they first opened their store in Casa Grande, AZ. People claim that WM forces small businesses out, but Eddie BAsha is a perfect example, he closed the Basha's in Casa Grande while WM was under construction, leaving only his Hispanic-oriented Food town store. The grocery stores and other stores in Casa Grande and Coolidge are still doing a good business, despite WM's presence. We do a lot of shopping at WalMart, and they treat us right, with only a few bumps in the road, but you will get that with any business.
trmn8r on 12/10/2011:
No, it isn't any fun "bashing" WallsMart. There is no denying the horrible effect it has on other businesses.
When WallsMart opened its grocery side in a shopping center near me, in the same block of stores there was a location of a small independent employee-owed grocery called Redner's in the same mall that I had shopped at exclusively for 9 years. They call themselves a "warehouse market". There was also a recently-opened Wegman's across the street, that had seemed to have no effect on Redners. I had no reason to look across the street at Wegman's, and I assumed if I did the prices would be sky high.
Redner's business was severely affected immediately, and the store closed within a year and a half of becoming a ghost town. Their prices had always seemed lower than the competition, and the employees were friendly and it had a homey atmosphere for a "warehouse market." This isn't "warehouse" like 32oz cans of tuna, but in the way the supply chain works.
The explanation is, WallsMart came in and undercut Redner's with artificially low prices. After Redner's closed, the prices almost immediately went up. I tried shopping at WallsMart when Redner's closed, and found the meats, fruits and vegetables unrecognizeable. Between that and the totally non-existent customer service and bizarre clientale, I quickly looked across the street. What I found was very pleasantly surprising - prices that were just slightly higher than WallsMart's REAL prices, fantastic customer service, and a wide range of products from average to high quality. Wegman's was voted the top 5 in the country several times as the best company to work for (by employees).
I'm glad you like your WallsMart. I occasionally go the next closest Redner's for certain groceries, and enjoy bumping into a few employees from the old store that Redner's went out of their way to relocate. If my local WallsMart went out of business, I would miss it for about 1 second.
lexophiliac on 12/10/2011:
Where were these "bizarre clientele" before Walmart?
trmn8r on 12/10/2011:
That's a darned good question, lexo. The WallsMart pulls in a large number of people from a nearby city - people who didn't come out this way in the past. There are police cars constantly out front, for retail theft arrests. There isn't anything like that here at any other store and not before WallsMart came in.
I have run into some real unsavory people in that store, and people who take their kids to WallsMart because if they act up nobody will notice (care). Nobody except people like I, with normal senses and used to a level of decorum I'm public vs. that found in a zoo.
madconsumer on 12/10/2011:
walmart rocks!! the best place to shop for all your needs.
madconsumer on 12/10/2011:
true, but worked out well for venice.
best comment starlord!! +231
Old Timer on 12/10/2011:
Wal-Mart bites:
trmn8r on 12/10/2011:
Um, no, it didn't.
Best review ever Venice. +832.12
Old Timer on 12/10/2011:
I was referring to the:
Walmart Stores Inc Complaint, Disabled employees who were injured on job due to walmarts not salting parking lot.
Review, yes I give Venice a +832.12 also...
trmn8r on 12/10/2011:
That leaves her with an aggregate of 1664.24, which ain't half bad! I mean, you could do a lot worse.
*I* was referring to a different comment than yours, O T. I'd hate for any more people to be confused.
Venice09 on 12/10/2011:
Starlord, I said some favorable things about Walmart. I was trying to be very fair.
We experienced the same thing here as trmn, but the two existing grocery stores fought back and beat Walmart at its own game. They got bigger and better and are now Walmart's toughest competitors. However, all privately owned businesses closed, but consumers have no one to blame but themselves. I feel guilty for not supporting my local businesses and falling for Walmart's artificially low prices. But there's no turning back.
As far as the bizarre clientele, I know exactly what trmn means. When the store first opened, it was very nice and had mostly local people working and shopping. I don't know where the people are coming from now, but it's not the same. However, trmn's store sounds much worse. Mine is not that bad.
Yaya, our fabric store closed a long time ago, and I'm not sure if Jo-Ann's is still around, but it's worth checking into. Purple fabric would work.
Lexo, I don't want to order something from some unknown company. There are purple tablecloths on eBay, too, but I don't want to get involved in that either.
raven2010 on 12/10/2011:
HonestForSure on 12/10/2011:
We all know that Walmart caters to the lowest commmin demoninator in society - and they have to shop somewhere, too. the crowd there can't be beat for obesity, gauche outfits and misplaced teeth. "People of Walmart" galore. Pharmancy prices on generics can't be beat, but Target is extremely competitive in all comparative products and Target carries higher quality snacks. Checkout at Target is extremely fast and efficient.
lexophiliac on 12/10/2011:
"We all know that Walmart caters to the lowest commmin demoninator in society" - I know no such thing, but you present a convincing argument.
Starlord on 12/11/2011:
I have seen no businesses fail because WalMart (Wal-Mart is the way they prefer) came into the towns. The only grocery store that closed was Basha's, and Eddie Basha cut and ran while the WM store was being built. Fry's, Safeway, and IGA are doing well in Casa Grande, as well as Safeway, IGA, and a couple of independent groceries in CoolidgeI don't know why Eddie Basha thought he could be governor if he couldn't even take a little heat of competition. Competition is the life blood of business. far as 'lowest common denominator,' I have seen every stripe of citizen from possible homeless, to people in Mercedes and Lexus shopping at WalMart. Low prices bring in customers.
Alain on 12/11/2011:
I enjoyed the review, Venice! The comments, are good (as usual, when it comes to Walmart), too. Why don't I shop at Walmart? Because Target is 2 miles away, vs. 6 for Walmart, with an easier access road and safer parking lot (less fools driving at the Target location, but I don't know why).
Venice09 on 12/11/2011:
Our Target has a safer parking lot, too. And it's better maintained than Walmart's. I have to say that the store seemed better than the last time I was there, but I think that's because it was empty and I didn't have to check out. The shelves were well stocked, and everything looked pretty neat and organized. But it still had that Walmart feel. I can't quite put my finger on it. I did enjoy walking through the store though.
madconsumer on 12/11/2011:
depends on the location. of all of the walmarts I have been in, in various cities, all the parking lots were well light, and safe. target on the other hand always seems like a zoo. carts everywhere.
clutzycook on 12/11/2011:
When the Walmart closest to my family's farm came to Rantoul, IL in the late 80s-early 90s, as far as I could tell, the only business that went under was the Pamida (anyone remember those?).
chayy on 01/15/2012:
I wouldn't shop at Walmart if my life depended on it!
Anonymous on 01/15/2012:
I started shopping at Wal-mart more because Targets prices are ridicules. I save around $10 dollars at Wal-Mart for the same brand items I buy at Target I refuse to shop there as often as I did till they stop raising prices.
Venice09 on 01/15/2012:
Wally, the things I purchase seem to be the same price in both stores. So I just go to Target because it's a more pleasant shopping experience. However, I don't mind paying a little more for better customer service and a clean, quiet, organized store. That's really why I prefer Target.
Anonymous on 01/15/2012:
I have compared receipts from both Target and Wal-Mart and I saved around $10 to $12 each visit at Wal-Mart, I was shocked. I mostly buy groceries at Target and Wal-mart. I'm willing to put up with bad customer service and messy stores to not get gypped.
Heck just today I bought 40 pack of Dixie paper plates at Wal-Mart they were 3 something. At Target same plates with tax were $6.00 and I got a 12 pack of coke for $3.80 Target $5.50 no thanks.
Anonymous on 01/15/2012:
I'd like to shop at Walmart but there aren't any in my area. The closest one is about 10 miles away and it is trashed. It's really sad.
trmn8r on 01/16/2012:
I wouldn't shop at WallsMart if they had naked Miss America pageant contestants on display there. Just imagine the clientele that would attract. I might be recognized from the bookstore.
Venice09 on 01/16/2012:
I do almost all of my grocery shopping at Shop Rite where the prices are competitive and the customer service is superb. The store is always fully stocked and organized. Even if my Target had a full supermarket, I would still go to Shop Rite. I usually go to Target for sale items and to look for clearance items. I enjoy being in the store.
jktshff1 on 01/16/2012:
Years ago, I tried walmut, looking at the "made in" labels, I could find nothing that was made in America, cept for the old lady at the door. Haven't been back.
Anonymous on 01/16/2012:
I don't care about those type of things, made in American or made in China. I'm all about savings I can't afford to to be sniffing out merchandise made in the USA.
MRM on 01/16/2012:
iPhones are made in China. Its insane in the membrane!
jktshff1 on 01/16/2012:
wally, it's getting to the point where we (America) can't afford not to, unless it's absolutely necessary.
Venice09 on 01/16/2012:
Some people shop at Walmart because they think they can't afford to shop elsewhere. So they put up with subpar stores and lousy customer service. I almost fell for that too when Walmart first came to town. When the novelty wore off, I started paying attention. Walmart's prices were going up while its competitors were slowly but surely fighting back. The next thing I knew, the competitors were bigger and better, and still going strong over a decade later. I learned that I didn't need Walmart for affordability. All I had to do was a little more diligent in my shopping choices to end up with the same savings and a much better overall shopping experience. I also leaned that I couldn't afford NOT to stop shopping at Walmart. I want to make sure that the local businesses that survived stick around for a very long time.
trmn8r on 01/16/2012:
I care about this: "I enjoy being in the store." That is an intangible, and I agree Venice. I walk out of my grocery store, and I feel great about what I bought and the very friendly CSR that just checked my order.
I walk out of WallsMart, and the first thing that crosses my mind is the greeter looked at me like a crook. When they still had self-serve checkouts, I wondered if the volume went even louder, so that the person all the way over in customer service could monitor me to make sure I was scanning everything: "SIX DOLLARS AND FIFTY TWO CENTS" Anyone have ear plugs??? Then someone plows through the "Stop" sign out front with his stereo blasting but inaudible over the roar of his exhaust. Then I remember the CSR looked sad but she didn't speak English very well so I'm not sure. When I bought groceries there, I wondered what planet they came from and if something in the atmosphere there caused the skin to look so odd. Way more complicated than my current store.
Venice09 on 01/16/2012:
I wouldn't survive five minutes in a store like that, trmn. My Walmart is not as nice as it was when it first opened, but it's not as bad as yours either. But I still never left the store feeling good, for one reason or another. Either I waited too long in line, had trouble with a coupon or was leaving empty handed because I couldn't find what I went for in the first place. I always leave Target and Shop Rite feeling like I accomplished something.
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Rude Customer Service
Posted by
ROCHESTER, NEW YORK -- My husband went in the store to return a printer with his receipt. A half an hour later, the kids and I were still waiting in the car. I went in and all these managers are over there being rude and thinking it's something shady.
I went in there and got very vocal. So, they would only give store credit. Then the cashier started to argue with me back and forth. She would not do the refund, trying to start another argument and another girl had to come do the transaction. I told her, that's why she works at Walmart because of that attitude right there. Walmart is trash I will never go there again.
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CU on 06/30/2013:
Clearly you conducted yourself with only grace and dignity.
clutzycook on 06/30/2013:
Was it past the return date? Electronics have a shorter return period than other items
madconsumer on 06/30/2013:
how many days since the printer was purchased?
getting "very volcal" sounds like it did not offer any help.
there are many reasons why people work at walmart.
hopefully there was an adult with the kids left in the car.
FoDaddy19 on 06/30/2013:
If it was past the return window, you're lucky they were willing to give you store credit at all.
" I told her, that's why she works at Walmart because of that attitude right there."
Sounds like you were shopping at the right place.
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Walmart doesn't want to honor its price match policy and overcharges
Posted by
You may have seen Walmart's commercials lately where the cashier matches a competitor's sale price with a big smile on her face, but it didn't go that smoothly for me today. I knew a local grocery store had 2 liters Pepsi on sale at 4 for $4, so I picked up four bottles and waited in line. I told the cashier of the grocer's price. She said she had to go check with the supervisor. After a few minutes, she came back and said she had seen the ad. Then the supervisor came over with the ad and said that since the grocer requires a discount card from their store and Walmart doesn't have a discount card, she couldn't match the price. There is a sign posted at every register that spells out the price match policy, so I read the section to the supervisor that stated that Walmart will match prices even if a discount card is required. I had to read it again even more loudly in front of other customers who had been waiting behind me in line all of this time before she agreed to honor the price. The supervisor had to read the sign herself, so apparently the Walmart cashiers and supervisors have not gotten the proper training or educated themselves on the details of the new policy. To make things even worse, the prices of two marked down items I bought had not been updated and I was overcharged. After looking at my receipt and spotting the price discrepancies I had to wait through a long line at the customer service desk to get refunded the difference.
Walmart - how about if you overcharge me on an item and I have to go to the service desk, I get one of that item for free, as our local grocer does? It seems only fair to me. Otherwise, you have no incentive to get your prices right. If the customer doesn't catch you overcharging them, then you get to keep the extra money you just stole. This sounds unethical and illegal, but Walmart is all about profit and customer inconvenience.
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Venice09 on 09/28/2011:
Outstanding review. Very insightful. You are indeed a savvy consumer.
spiderman2 on 09/28/2011:
Here is a link to their policy and the author of this review is absolutely correct. I wonder what happens if you don't have it in writing and the manager has no clue what other stores are charging.
hard_working_cashier on 09/28/2011:
I'm sorry to hear they treated you so badly. Its sad to see that other stores act this way, even the management. At my store we've all read that paper and are well versed on the policy for price matching. Sadly though the only price match we are not able to do is with produce if the ad is by item and we sell it by pound. I myself have done this a few times, just calculating the difference for the customer. The supervisors at my store gave it a no go though.
I actually strongly believe that once we hear of another store selling an item for a lower price that the item should be marked down in the system for everyone. At least that was Sam Waltons look on things. To save money so people can live better. We are actually not allowed to mention ads and how people could save money on their items while they are checking out. I personally stretch that rule, telling many people the different types of ads they could look for and use for what they buy frequently at our store. Mind you they can't use any of the ads right there after I've told them about it, but I would hope it helps in the future.
hard_working_cashier on 09/28/2011:
Oh and spider customers do not need to bring or have proof of the ad... but it does make things so much easier. If you actually bring the ad in and show it to the cashier, they are more likely to mark down the item without getting a supervisor. At least this is how things are at my store... I don't think I've ever mentioned this on here.. but I actually work at store 001.
Anonymous on 09/28/2011:
This is correct. Walmart does not price match if a bonus card is required. If I want the bonus card special, I always visit the store with that offer.
Venice09 on 09/28/2011:
HRM, Walmart does price match if a card is required. It's stated in spiderman's link to the policy.
jktshff1 on 09/28/2011:
Great review.
Sam Walton is dead and along with him Walmut's views on customer service and quality.
2inform on 09/28/2011:
One must be careful about making sure any clearance merchandise at any retailer rings up correctly as these items are often overlooked when the system is updated.
Anonymous on 03/28/2013:
Ads like 4 for 4 are not price matched, they don't actually say that the item is a dollar each.
richard robinson on 07/04/2013:
Just heard people talking about a Walmart boycott because of Walmart dropping Paula Deens products. I'm very disappointed in Walmart.
Marisha on 08/19/2013:
If there is any truth that dead people can "turn over in their graves"...Poor ole Sam Walton must be 1000 ft or better, down. Goes to show you once the hard working founders of building a company give way to Corporate gurus overtaking it Which is helping to create an empire without boundaries while closing down the smaller stores. You may be saving a dollar today but at what price in the future honoring just one mega convenient store.
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Customer Abuse, Profiling, Shoplifting Accusations
Posted by
HAMMOND, LOUISIANA -- Hammond, LA Walmart has terrible customer service, overall the employee moral is at an all time low and the manager can care less other than about saving money, or making "the almighty dollar" for Walmart.
We have shopped at Walmart for years. I usually go to the Denham Springs, LA Walmart because the Hammond location has such rude managers and associates, other than a few old time employees that have been there a long time. This means going 30 miles out of the way, to go to another Walmart location as Hammond is the local one.
I do believe that Walmart does racial profiling...and I also think they target lone women many times, to harass. I was accused of shoplifting in the Hammond location 4 months ago, even though I have shopped here for years. My husband and I usually shop together. We had made several recent complaints against bad customer service and rudeness in the Hammond location. No one ever seems to know anything about prices, sale items, out of stock items, etc. Since they remodeled the Hammond store back spring 2009 the service, and horrible customer service has worsened.
My husband had to work nights, so he'd suggested I run to Walmart for groceries. I did...and decided I would "browse" around cataloging possible Christmas gift items, writing prices, etc...at my leisure. I got to the store about 7:30 pm, and spent a couple of hours browsing all departments, and gathering our groceries (almost $100 worth) I used my cell phone, or rather tried to several times (horrible service in the store). I wrote down items prices, made list, chewed some worthers mints I had brought in my pocket as I shopped, and generally took my time that evening.
After checking out with our groceries I was stopped by a guy I knew to be a Walmart employee and a Tangapoha parish sheriffs deputy (working a paid guard detail at Walmart that night). They stopped me right after I left the check out, taking my arms and telling me I needed to go to the back room with them. I smiled and asked them why? They said I must go with them NOW. I said no I would not go with them, and demanded to know what was going on. The Walmart employee said he was Walmart "loss prevention" and I had some of his merchandise. I said yes, I do... I just bought my groceries... I still at this time did not realize they were accusing me of shoplifting. He said, I had "his merchandise" in my purse. I said "Sir almost everything I have came from Walmart... I bought my clothes I'm wearing here, my shoes, my purse, everything in my purse, my groceries, etc." He said, "No you stole some of my items tonight..." I was STUNNED, SHOCKED, hurt, angry, and totally caught off guard. I told him no sire I did NOT.
The cop said if I didn't go to the back room and allow him and the Walmart loss prevention guy to search me he would tackle me and take me down... When I asked the cop what he meant he said would through me in the floor, tackle me and search me right there if I didn't go to the back room with them. I went with them. I told them I did not want to go with them as I had done nothing wrong... I hadn't even left Walmart when they detained me, barely got out of the register line.
They took me to the "back room" a video room where they have crappy blurry video to "watch" potential shoplifters. The Walmart loss prevention guy ran sacked my purse...taking lipstick, and a small can of off insect repellent. The cop told him that doesn't amount to $25 dollars, and Walmart will not prosecute for less didn't he just want to let me go. The Walmart loss prevention guy said NO, he KNEW I had shoplifted, although he had no proof. I saw the video... all it showed was me looking, browsing, etc items, NOTHING showing I'd taken anything.
The Walmart loss prevention guy, first name Tom, kept telling the cop what a "rush" and adrenaline "High" he was on... He repeated this 3 times and the cop finally told him it to "hush" as he should not be saying that in front of me. This guy dug in my purse again coming out with one of my two cell phones. He said that phone was "new" and I stole it from that night, it was "his merchandise". I told him well it had been registered in my name for nearly two years... at this he threw the phone back at me and said "That's not my merchandise."
The cop said they should just let me go when I would not confess to shoplifting after an hour and a half... the Walmart loss prevention guy said NO. They said I could not call my husband or sister or ANYONE. I finally got so fed up after being harassed for 2 hours that I said I'm calling my husband, if you are going to tackle me to the floor and take me down just do it, or either leave me the hell alone and let me call my husband.
They finally booked me for $58 dollars so called "thief" after the loss prevention guy took a small flash light and OPENED batteries I had in my purse, bringing his so called "merchandise" total to $58 dollars making the amount higher, so he could supposedly prosecute me.
I even offered to pay the $58 dollars for MY OWN previously purchased merchandise... he refused. The Walmart loss prevention nut finally came down off his adrenaline "high" after 2 hours and realized he'd MADE A MISTAKE, and he was WRONG. He even stated and I quote, "It's gone too far, we can't just let you go now... it's gone too far. If we let you go now Walmart and I will be liable."
He (Walmart loss prevention guy) wanted to know if I had not shoplifted then why did I have such unusual items in my purse such as a small flash light, small can of Off insect repellent, and extra flashlight batteries. I told him (as IF It WAS ANY of his business) BECAUSE my husband and I have animals on our property 4 miles from where we live and we go there often after dark to check on them, tend, them, check water, etc... He actually then LOOKED foolish. Still he repeated they could not let me go, or they would be "liable"...
HOW can we, as Americans allow this sort of violation of our rights to go on?
I also think that Walmart targets lone women, does racial profiling (although I am a white female) and I also think that had my husband been with me THIS would never had taken place.
BEWARE as this sort of thing happens all over America at any given time at any given Walmart.
This could happen to YOU, your wife, child, mother, father, etc...BEWARE.
We will spend our $10,000 a year, once spend at Walmart, with OTHER merchants now... ones that are polite and actually appreciate our business, and treat US with customer respect and honor, rather than stupid accusations and abuse.
We have hired an attorney to represent me on these bull sh*t charges. Since it has happened I have researched Walmart extensively, and found mine is not an isolated incident but a regular occurrence at Walmart across the country and even in other countries. There's even been several DEATHS of customers wrongly accused of shoplifting at several Walmart locations, because OVER zealous adrenaline "high" Walmart loss prevention associates have attacked and ultimately killed several people.
HOW SAD... WE need to stop this... be outraged by it and in God's name NOT let this giant get away with this sort of thing.
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Ytropious on 12/02/2009:
"There's even been several DEATHS of customers wrongly accused of shoplifting at several Walmart locations, because OVER zealous adrenaline "high" Walmart loss prevention associates have attacked and ultimately killed several people."
...WHA??? If this had actually happened in the US you best be providing legitimate links to back that up.
Anonymous on 12/02/2009:
I want to see proof of these deaths. If what you claim happened, and I don't buy a word of it, you would already have had an attorney who would have advised you NOT to talk about the case. You would have also been arrested. AFTER proof of the theft was viewed on the monitor.
No employee of Walmart is stupid enough to accuse a customer of shoplifting UNLESS video proof is available. NONE. And even then ONLY the LP and the police are involved in the arrest and complaint filing.
The least that would happen is being fired if anyone had done what you claim.
Anonymous on 12/02/2009:
"There's even been several DEATHS of customers wrongly accused of shoplifting at several Walmart locations, because OVER zealous adrenaline "high" Walmart loss prevention associates have attacked and ultimately killed several people."
I find that very hard to believe.
Where have you found this "proof?" You can't believe everything you read... even if it's online.
PepperElf on 12/03/2009:
yeah I call shenanigans
Anonymous on 12/03/2009:
Did your attorney tell you to start an online campaign with pending litigation? If so, I'd find a new one.
Starlord on 12/03/2009:
You have received some very good advice so far. If you have an attorney, shut up and let him represent you, which is what you are paying for. Any LPA stupid enough to tell you it has gone too far, but they can't stop because of liability has handed you a hefty settlement. I, as well as my wife,have both been LPAs, I can attest a lot of LPAs have no training civil rights and liability as wel;l as police procedures. The deputy working there (I hope he has the letter from his department authorizing him to 'moonlight')should have told the LPA to back off much sooner, and possibly could have arrested the LPA for unlawful imprisonment. A store may detain a person accused of shoplifting, but they had better have a slam-dunk case. Grilling you for an hour and a half and threatening to 'take you down' sounds to me like a wannabe cop who knows about as much about police procedure and civil rights as my Chihuahua knows about nuclear physics. WalMart should fire that idiot and do whatever they can to make you happy, because due to him, their butt is flapping in the breeze with the cold air of liability frosting it.
CrazyRedHead on 12/03/2009:
I dare them to try this with me! LOL
Abbie13 on 12/03/2009:
This might be what the OP is talking abouthttp://www.huffingtonpost.com/al-norman/more-mayhem-death-at-wal_b_148922.html
PepperElf on 12/03/2009:
so basically the OP is bashing Walmart over physically restraining shoplifters
who happen to have heart attacks while they were being stopped?
Slimjim on 12/03/2009:
Wow, if the video doesn't show you actually shoplifting and he can't find any items confirmed taken off the shelf in your bag, I'd say you certainly have a trip to the courthouse in your future.
As mentioned though, why discuss this here and open yourself up to possibly screwing up any case you have?
CrystalSword on 12/03/2009:
Good point Slim!!!
andrew196 on 12/04/2009:
Abbie13, thank you for showing us the link. I read the report and I was appalled. I knew Walmart had the worst customer service of any retailer out there, but reading about untrained guards strangling a man to death, shabby security, lousy and bad mouthed bad attitude cashiers, and just downright arrogance of Walmart management and personnel is shocking.
I have to admit I was a bit skeptical of your story but after reading the huffington post, I will give you the benefit of the doubt.
I am a bit dismayed more Walmart Employees not showing up on your post to discredit you. I posted a complaint about Walmart's silly return policy and I had nothing but accusations and recrimination directed at me. I was accused of stealing, buying it a low cost and trying to get a refund for higher price and all other kinds of accusations. Ladyscot admits working for Walmart but who knows what Ladyscot do or is. I like to lend you my support. This Walmart, a monster of a monopoly, has got to be restrained. We need more competition in the retail business so company like Walmart becomes more accommodating to its customers who made them what Walmart is today. I remember Comcast having similar arrogance but ever since Verizon Fios, Direct TV and other competitors came by, service and more importantly customer service at Comcast improved dramatically.
I wish you my best and good luck to you.
Thank you for sharing your story with us.
Anonymous on 12/04/2009:
I am a cashier and I cashier.
Abbie13 on 12/04/2009:
Andrew I just found the website I did not write the review to wanted to clarify
PepperElf on 12/04/2009:
andrew please don't tell me you're going to be ANOTHER person who says "people who disagree with the complaint work for the company"
cos hell if that was true... I'd now be working for Walmart, Toys R Us, and target too.
that idea is soooo old
SadSackSam on 12/04/2009:
Wal-MArt has some of the best video equipment available depending on the age of the store. I used to set in the LP office on lunch and we could read the tags on the clothes people were wearing. Making a stop does get a little interesting at times but the number of un supported stops is relatively low compared to the total amount made, over 85% at our store resulted in an arrest and conviction, and we were low for the district. Odds are you did not meet the threshold for an arrest and will now get the joy of wal-marts legal team. You thought LPs were bad just wait.
Anonymous on 12/07/2009:
Suls, as far as I know, I am the ONLY Walmart employee on the site currently, and I have never hidden that fact. However, it is hilarious how every time someone disagrees with a poster, they MUST work for the company.
Do you work? If so what company? If you held a job working with the public, then you would know that MOST issues with customers are caused BY customers.
PepperElf on 12/07/2009:
you know lady s
next time I'm accused of being an employee of any store... I'm tempted to just lie and say something like
"yes I work there. you're banned from the store" or something like that.
Anonymous on 12/07/2009:
Pepper, good idea. I might try that one too.
Geronimo87 on 12/07/2009:
Wow, this is some crazy stuff. If you were held for that long on a bogus charge, and harassed like that you can definitely sue. I'm a Manager at a Walmart and no one on Loss Prevention at my store tries to make a stop unless they are positive that they saw them steal. Plus, they are not aloud to stop them until they leave the store, as only then would they be stealing.
jktshff1 on 12/07/2009:
Listen to your lawyer
Cherroy on 01/03/2014:
On December 16, 2013 I purchased a game Batman for PS3 and obtained a receipt. January 2nd 2014, I was returning the game to Walmart. Went straight to customer service, and was informed the game can only be exchanged. I went to the video game section and tried to find the game. I did not so I decided to leave Walmart. While I was exciting I was surrounded by Walmart floor walkers and security. Claiming I stole the game that I walked in with, and I have my receipt. The security called the police and had me charged. I purchased this game before the new year and on my debit card. it was a gift for my nephew. now because the game didn'twork I had to take it back and Walmart took the game claiming I stole it after I paid $19.95 plus tax. Also they held me for 4 hours while I have a 3 month old baby who was hungry and being breastfed. Also I want to sue if you can help please contact me a.s.a.p. Thank you for your time.
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Walmart ethics/Respect for individuals
Posted by
PLAISTOW, NEW HAMPSHIRE -- I have been a customer at your Plaistow NH Walmart Store for years. I am also an ex employee of two of your stores that one included.
On July 14 2012 I had placed an order threw Walmart.com to be picked up at the Plaistow Nh Walmart location. I had done this using my boyfriends Rogers account threw Paypal.
We had been having a troubled relationship so unknown to him I ordered way over my usual limit that he gives me. Pay pal withDrew the money from the account and sent it to Walmart.com. I have a receipt for this transaction. When Walmart.com called my boyfriend he had refused the order because it was expensive. Walmart.com had automatically cancelled the order. I had not known this and had gone to pick it up. The employees couldn't find me in their handheld or the register. They thought my order to not have been placed so I had to drive all the way back home to replace the order. The money had already been taking out of the account and there was a limited balance left so I had to revise the order. I replaced it printed out the order and copies of my Paypal. And Waited for Walmart to call. They told tell me this order wasn't ready still after a couple of hours I checked the website and it said it was cancelled. I said forget it and placed my order with Best Buy instead ordering all the same merchandise that I had on my Walmart order. and went there instead because it was so frustrating.
On Sept 2 I had placed another order for pick up in the Plaistow, NH store. I had gone to Walmart.com again Once again I get there and they cannot find any record of this order. While I was there I I had three associates tell me they couldn't find it there was no record once again. All these items were instock in store on the computer. They had given me a million stories and excuses and I said that Paypal had already taken the funds out of my acct. and I needed to cancel it then. So I could go pick up another present someplace else. By then I was there for an hour and a half already. It was very aggrevating. this kept happening. wasting my time and no one was getting me any answers. I still needed a present and all my funds were transferred to Walmart.com on an account that wasn't registering on the computers, So now I'm extremely aggrevated because they can't cancel something they can't find, So I can't get the money put back into my account. So I asked for a manager and the Assistant manager Dixie went out back to find out what was going on. twenty minutes later still no one. And they can't do anything by then . I Told them they should have told me that or at least kept me up to date with what was going on. When I got home there was a message to my boyfriend phone (who also happens to be an assistant manager at that Walmart) that I was down there causing a scene and that he should give me a call and take care of it. First of all I said we were working on our problems so he had no idea what was going on in my life right then. She had no rights to tell him where I was and what I was doing ordering and to take care of it. That was very much out of line and my business is personal. When I got home my order was canceled. It had been canceled by Walmart.com.
Now Walmart.com doesn't notify me its canceled so I call them. They said there wasn't anyway to verify my payment and how it was made. They already new it was paid for by Pay Pal. Well I guess the problem was that since he cancelled the first order they cancelled everyone after thinking it was a bad acct. so they had to refund Pay Pal for the payments. But because Walmart.com cancels them they don't end up going through their handhelds for processing. And then it seems to take forever to get our money back. So I lose twice over.
Now once again in October My Boyfriend had placed an order threw there (but in the mean time he has no idea as to what's going on with my shopping habits. And went to pick it up. It was an in store item.. He was limited for time and in a rush He got the TV gave them his paid receipt and left.
Now me and my boyfriend Roger HAD resolved our issues. And yesterday he was called to the office to be reprimanded because I ordered items off his Paypal acct. Now if they are cancelled orders placed and done at home how does it becomes any of the stores business? Why is my boyfriend Roger held accountable for orders that are placed at home just because he is employed there. Isn't our life personal? The very slanderous AP Associate Mathew[snip] that was there told him that I place orders cancel them and pick the merchandise up with fake forms before it can be cancelled in the system, Threw experience of many cancelled orders of Walmart if the order was cancelled it disapeears right away in the system and there isn't even anytime to put the order together. Now he is telling my boyfriend that I take the items and walk out of the store with them. So because of his really poor job skills. And his apparent wanting to make himself look really good for some reason. He spread gossip lies and untrue remarks about me. My boyfriend still had no idea what happened and was blind sided but wanted to take responsibility for something (guilt over or own personal problems prevailed) and was coersed into making a statement. He lost his job. All he knows is that I did have some new stuff but it was stuff purchased at Best Buy when my Walmart order wouldn't go threw. So they are pretty much the same items. Walmarts AP had stated I was a thief and had screwed the system canceling the order and saying I picked up merchandise and walked out of the store without paying for it. I never picked up an order. There would never be an account number a pick up form a singnature or anything on Walmarts camera to suggest otherwise. This man is spreading lies gossip and Untrue facts accusing me of something that never happened.
He has totally invaded my privacy embarrassed me by belittlinging me and saying I'm a criminal. Well if he did his job he would have called Walmart.com and seen that they cancelled the orders and maybe if he did his job and went through the tapes and could point me out in anytone of them being anywhere near merchandise. Instead he has been spreading vicious gossip and lies. He could have at least questioned me since it was my order my cancellations my shopping trips to the store and I could have explained the whole story to him. Now because apparently AP has a personal problem with me in order to degrade me the way he did. My boyfriend isn't sure what happened and what kind of person I am cause he was trapped in a room with cooworkers where they were filling his head with nothing but bold faced lies.
Attached is the copies of my orders the cancellations the payments threw Paypal and the only merchandise I ever had my hands on was threw Best Buy that is also included. I would really appreciate some help As soon as possible in regards to this matter. Not sure who is accountable Walmart, Walmart.com For sure AP
Thank you Dawn Phillips Ellison
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FoDaddy19 on 10/26/2012:
If I'm reading this right. You sorta-kind of committed fraud (yet this complaint is about ethics), you got caught, and the account got flagged. As for Walmart's involvement, they see this sort of activity as very shady and it looks to them as if their own employee is attempting to defraud the company.
I have to ask, at what point are going to take a step back and realize that this whole situation is of your own doing in the first place?
clutzycook on 10/26/2012:
Sounds like a case of poor communication on all parties involved.
Vinnie11 on 10/26/2012:
I would say the problem is between you and your boyfriend. You keep putting Walmart in the middle when it was your boyfriend who killed the orders. I'd suggest getting your own account so no one could refuse you.
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Black Grease All Over Driver Carpet
Posted by
DALLAS, TEXAS -- Show up to the Lake June in Balch Spring TX. For oil change, after they done. I come to pick up my car. I find out they never use a plastic or paper mat for them to drive my car inside the shop. They spread black [grease] all over my carpet driver seat. All they do was refund my money for this issue. No care from them but here is your car and money.
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FoDaddy19 on 11/18/2014:
It seems that for the refund they gave you, that should more than cover the cost of getting your floor mat cleaned. Judging by the pictures you provided. it looks like the floor mat, not the carpet under it. has some oil/grease stains on it. These usually aren't too difficult to get out. It would've been nice had they paid to have it cleaned, but they refunded your money instead, which to me seems like an acceptable resolution. Even if you have to pay out of pocket to get the floor mat cleaned, you're still coming out ahead financially. And you can probably clean it yourself in 10 minutes or so. Granted it shouldn't have happened in the first place, but this is Wal-Mart we're talking about.
I wouldn't trust my car to Wal-Mart, but that's just me.
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Larvae in chicken noodle soup
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LEEDS, ALABAMA -- Bought a can of family size Great Value chicken noodle soup. Found larvae when attempting to eat. The fine folks at Wal-Mart were contacted but couldn't be burdened with a reply (no inquiry as to lot number, date, etc). I guess you should check your canned goods? I'm not sure they care?
Leeds Walmart, Leeds, AL
I've since filed with the FDA (no response as of yet) and the USDA. Walmart deleted any mention of contaminated food posted on their Facebook page. Coincidentally, this did not invoke a response either.
My mother ate a bowl of this soup before I discovered the larvae. I hope no problems arise, but it's disgusting.
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