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Simchat Torah: Rejoice in Resources
With Simchat Torah around the corner, we're thinking about the resources the Jewish community needs to be more inclusive, welcoming, and a safer environment for lesbian, gay, bisexual, transgender, queer, and questioning individuals and families.
A special thanks to Keshet educator Suzie Schwartz Jacobson for helping to compile these resources!
Make sure your library has current LGBT books and media:
Often times when students are questioning their sexuality or gender identification, they will turn to the internet for information and support. But, they may also look for books, movies, magazines, and other materials. Be sure to have updated and current LGBT resources, and have them readily available and prominently displayed. Librarians, educators, and other administrators should be made aware of these resources and be available to help LGBT students find and access them. Click here, here, here, and here for lists of LGBT books and media.
Provide training for your staff, lay leadership, and community members:
Once your organization has committed to the full inclusion of LGBT individuals and families it is important to provide your community with the skills they need to put these goals into action. In a training, all stakeholders will have the opportunity to gain tools and resources, reflect on the needs of your population, and learn more about how to create inclusive community. Click here to find out more about Keshet trainings.
Collect and share resources on Jewish LGBT issues and topics:
Luckily, you do not need to reinvent the wheel when introducing LGBT issues and ideas to your community. There are many resources out there to help you.
Keshet provides many resources on our website including:
- Videos;
- Torah Queeries, textual interpretation of Torah and Jewish holidays from a LGBT lens;
- "Wrestling with God," a collection of classical texts that deal with sexuality, gender and theology;
- and Trans Texts, a resource created by Rabbis Reuben Zellman and Elliot Kukla, which explores what traditional Jewish texts have to say about transgender and gender nonconforming experiences and gender in general.
And, here are a few other resources that may be relevant to your institution:
- Trans Torah, a website that seeks to help institutions like you become more trans- inclusive, and collects excellent resources, rituals, videos and text studies;
- The Institute for Judaism, Sexual Orientation and Gender Identity at Hebrew Union College – Jewish Institute of Religion, which has many useful articles and other resources;
- The It Gets Better Project, a collection of videos and resources gathered to show teenagers in the LGBT community that they are not alone;
- Jewish Organization Equality Index, tools for Jewish institutions wanting to be more inclusive of LGBT individuals;
- National Gay and Lesbian Task Force Institute for Welcoming Resources, resources for LGBT inclusion in many religions;
- and "I am: Trans People Speak", a collection of trans and ally voices from a range of personal experiences.
Make sure your institution is in Keshet's Equality Guide:
The Equality Guide is simple way for lesbian, gay, bisexual, transgender, and queer Jews and their loved ones to find inclusive Jewish clergy and institutions and learn about their policies and practices.
What steps will you be taking to make your Jewish community more inclusive?
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Note: The opinions expressed here are the personal views of the author. All comments on MyJewishLearning are moderated. Any comment that is offensive or inappropriate will be removed. Privacy Policy
Coming Out for Two
In honor of National Coming Out Day, Keshet will be sharing and celebrating coming out stories throughout the month of October. If you have a story you'd like to share, let us know!
It was ingrained in me since birth by my Jewish mother that my purpose in life was to bear her grandchildren. I once read that 60% of gay siblings have similar DNA on chromosomes number 6, 7, and 8. These two were related issues for me.
When I was about to leave for college, my younger brother, Brett, told me he was gay. He did it via instant message from eleven feet away, in his bedroom, on the same floor, in the same house. He had asked me how I would feel if he told me he liked guys. I rolled my eyes because I thought he was just trying to get a rise out of me. Or maybe he had heard the rumors at our very small Christian high school about me having a girlfriend? I shut my computer and walked into his room. I looked at his trophy case, holding awards and medals from weightlifting state championships, baseball, football MVP plaques, confused. Then, I realized he wasn't kidding.
"What is mom going to do when she finds out both of her kids are queer?" I asked with a twisted smile. He apparently hadn't heard the rumors about me, after all, and he was just as floored.
I felt I should take this information with me to the grave. I already knew what my mother's reaction would be, since I put the feelers out about the situation when I was Brett's age. I had tried coming out, but returned to the closet and hid behind the winter coats because my mom practically guilted me back in with talk about how life would be terrible without grandchildren.
When I went away to college, Brett visited me and began to date one of my best friends: his first gay relationship. He wanted to be "out," he wanted to have a boyfriend, and he wanted my mother to know—in that order. Furthermore, he asked me break the news for him when I came home for winter break that December.
"No way, Brett."
"I need to be honest!" he squeaked. He was wearing a T-shirt with the sleeves cut off and basketball shorts with our high school's mascot emblazoned on the lower left leg. "Just tell her when I leave for the gym." I couldn't believe this was happening.
"No, I can't come out for you," I finally said. "She'll cry. She'll scream at me about her lack of future grandchildren. I don't want to deal with this. It's not fair."
"Sara, come on," He just kept badgering. This went on for ten minutes. I had yearned for the days when we all argued about was who would get the front seat in the car or who got to be the Ninja Turtle with the bow-staff when we were playing. He didn't get it. I finally agreed to spill the beans.
I bounded down the stairs and into our home gym, where my mom was on her steady 10 incline on the treadmill, whatever that meant, and watching "All My Children" or "The View" or maybe both, on different channels, and looked like she didn't want to be bothered. She looked like she was busy trying to save the world, 500 calories at a time. I told her to come upstairs when she was finished because we needed to talk.
I walked up to my room, debating my delivery. She was upstairs within three minutes. I told her to sit down. She looked nervous and disheveled. Her straight blonde hair was pulled up out of her face in a high ponytail and she was still breathing hard from her work out. I wanted to tell her to not sit on my bed because she was going to sweat on it, but figured I'd let it slide.
"Mom," I started. "I don't know why I am telling you this. And I don't know why he wanted me, of all people, to tell you, but…" I hesitated. The look on her face was killing me.
"But what?"
"Um. Brett's gay?" It came out sounding more like a question than a statement.
"That's funny, Sara. What did you really have to tell me?"
I blinked, unsure what to say. Why didn't she believe me? Because he always had a girlfriend? Maybe it was because he was the captain of the football team and a wrestling and baseball star.
"No, Mom. That was it. Really." As if on cue, it started to pour outside, the rain streaked down the glass like tears. Then she started to cry. She cried about him being on the football team, and his girlfriend Jessica, and how he had such big muscles, and how it couldn't have been true, and then there it was: "And I'm never going to have grandchildren! Brett's gay now and you'll never have kids!"
I wanted to tell her then that my disinterest in children had more to do with the actual act of reproduction, but figured that would be a conversation saved for a better time. I also didn't want to be too political by talking about how gay adoption was going to be up-and-coming—it was 2003 after all. Besides, we were still teenagers, what did it matter? I brought up PFLAG, and statistics on homosexuality, not mentioning the bit about siblings because I was still not out to her.
At that point, wasn't sure if I ever would be. She bombarded me with questions. Was this because she and my father got divorced a few years prior? Did I know if Brett was ever molested? How could this happen to her? I didn't have any of the answers, but I was sure most of them were, "No." I didn't understand what she meant by "happening to her."
After fifteen minutes of me trying to be the good daughter, comforting her, and sitting there awkwardly, as she cried, she got up. Walked to the door. Opened it to leave. Stood in the door frame for a moment. There was a loaded pause.
Then she turned around and said, "I always thought it was going to be you."
After I came out for my brother, it took me two more years for me to tell her I was gay too. She caught me in the middle of a crisis break-up and I spilled everything, confessing the (not so) secret relationships I'd had.
She calmed me down and said, "I love you no matter who you're with, it's okay."
I asked her why she had freaked out about Brett so badly, but not me.
"He was a surprise," she said. "You, not so much." There is still talk about grandchildren every now and then, but I think she's starting to get it.
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Note: The opinions expressed here are the personal views of the author. All comments on MyJewishLearning are moderated. Any comment that is offensive or inappropriate will be removed. Privacy Policy
Sukkot: A Time (and Place) for Welcoming
When Kathryn Macias joined the Boston Jewish community in the Keshet Sukkah this past week, she shared her thoughts on what it means to be welcoming. Earlier this month Kat shared her coming out story, reflecting on what it means to be a queer Jew-by-choice finding a space where she felt welcomed in the Jewish community.
Welcoming is something I think a lot about as I work as the Boston Community Organizer for Keshet, where my goal is to make the Jewish world a more welcoming place for queer folks. I think Sukkot has two special things to teach us about what it means to be welcoming.
1. The first is that we need to be visibly welcoming. Sukkot is different from other holidays because nearly all the barriers to entry are eliminated. There are no tickets and really no need for invitation—instead we construct a sukkah outside of our home that any passerby can see and enter.
How often does this barrier-free welcome actually occur in our community? Even before my time at Keshet I would talk with leaders at organizations that would say their organization were completely welcoming, but when I asked how they let people know about their welcoming policies, they wouldn't have much of an answer. In the same way folks avoid inviting themselves over for dinner, welcome isn't assumed. Instead an invitation needs to be extended and standing welcomes need to be made continually visible.
2. The second piece Sukkot teaches us about welcoming is based in the tradition that we are supposed to live in our huts. Sukkahs are cute and festive but I've never really heard them described as cozy and comfortable. Being truly welcoming involves a little discomfort. I have yet to meet someone who is turning their sukkah into their new tiny house and that's with good reason.
Last week, I caught Rich, Keshet's Director of Finance and Administration, peering out one of the windows in our office to check how heavy the wind was, getting worried that his sukkah at home might blow over. Sukkahs have patchy roofs and flimsy walls that won't do much to protect you from the elements. They make for uncomfortable living. Like living the discomfort of a sukkah, outsiders bring difference and the unfamiliar can be uncomfortable. But I've always found that places of agitation and discomfort are often the most fertile ground for growth.
Sukkot teaches us that to be truly welcoming we need to make ourselves visible and we need to push ourselves to be a little uncomfortable to make room for a wider welcome.
So the questions I'll leave you with are these: In what way are you pushing yourself to be little uncomfortable in order to make room for others? And…in what ways are you making your welcome visible?
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- In honor of National Coming Out Day, Keshet will be sharing and celebrating coming out stories throughout the month of October. If you have a story you'd like to share, let us know!
Note: The opinions expressed here are the personal views of the author. All comments on MyJewishLearning are moderated. Any comment that is offensive or inappropriate will be removed. Privacy Policy
Ask Asher: Coming Out
Have a question about LGBTQ life? Jewish life? LGBTQ Jewish Life? Ask Asher! Send your questions to firstname.lastname@example.com a
Dear Asher,
National Coming Out Day is this month, what advice do you have for someone who wants to come out? I'm ready, but…. I'm also not ready. Eeek!
Closeted for Now
Dear Closeted for Now,
How exciting for you to be thinking about coming out! My advice about coming out of the closet has always been: if coming out poses no physical or financial threat to you, you should do it as soon as possible.
What that means is, if you are worried you may become a target of violence, or may lose your job or get kicked out of your home, you should either wait until those circumstances change or take the necessary steps to change them before coming out. That said, it doesn't sound like you are in any real danger, and are actually just nervous, which is totally legitimate.
Coming out can be a bit daunting to many people, but the best way to think about it is to approach it as a process, not a singular action. You may choose to come out to everyone at the same time in some very loud and fabulous way, but I think the better method is to do it gradually. Tell a close friend or relative. Then, tell another, and so on and so forth. Each time you open up to someone, it will become easier. Eventually, it will be hard to keep track of who knows and who doesn't, and then you'll just be out.
One important thing to remember: people will talk to each other. If you are truly afraid of certain people finding out, you may not be ready to come out, as it is not right or fair to bring other people into your closet by telling them that they absolutely cannot tell anyone about your secret. Of course, you may request that your friends and family keep it to themselves for now, but don't be surprised when they don't. Another piece of advice—keep a journal. I came out 15 years ago (I'm 30 now) and don't remember what it was like to be closeted and coming out. What I wouldn't give to have had that entire process documented so I could read it now, half a lifetime later…Good luck!
All the Best,
Dear Asher,
How do I mark National Coming Out Day if I'm already out? I want to be supportive—and I want to celebrate!
So Out & So Proud
Dear So Out & So Proud,
Good for you for being "So Out & So Proud"—sounds like a good slogan for a T-Shirt or bumper sticker… I'm thinking fuchsia. Seriously, make it happen. There is nothing more important than visibility for the LGBTQ community, so feel free to make yourself as visible as you want!
Also, why not donate a bit of your disposable income to one of those amazing organizations that helps those who are not as fortunate as you are to be So Out and So Proud? Or, depending upon where you live, you could volunteer at a local LGBTQ organization. There are so many ways to help; just pick one.
That said, I really hope you make a T-Shirt, because that would just be fabulous.
Have Fun,
P.S. Send pictures of the T-Shirt.
Dear Asher,
I am an adult gay man, and my little sister just came out to me as a FTM transgender. Of course, I told him I love him and am here for him, but inside a part of me is mourning the loss of the little girl with whom I used to play dress up, and who I took to her first day of kindergarten.
How do you suggest that I honor both him and his transition, without denying my own profound sense of loss?
My Brother's Keeper
Dear My Brother's Keeper,
First of all, it is wonderful that you are making such an effort with your brother. I know that the shift in pronouns (as well as pretty much everything else in our gender-centric world) can be difficult, but it is so important that he feels supported, even if you mess up a lot at first. Eventually, this will all get easier, and you will look back with bewilderment on the days you used female pronouns to describe him. As hard as this transition is for you, imagine how hard it must be for him.
You cannot imagine what this transition is like for him; having a supportive older brother like you is EXACTLY what he needs. And just how you held his hand through the first day of kindergarten, you have the opportunity to hold his hand through this, to look out for him, to protect him, the way you always have.
Instead of seeing his transition as the "loss" of your sister, try to approach it as the "gaining" of a brother.
Your sister is not dead, and your brother shouldn't ask you to pretend that he wasn't outwardly identifying as a woman for most of his life. I know I'm going to get a lot of crap for this, but I find it disrespectful when people make others alter their memories because of an identity change. You should hold onto those memories, especially the meaningful ones, because they helped make you who you are. Your brother should respect those memories the way you remember them, and not ask you to alter them, even if he felt like a boy at the time; he shouldn't ask you to experience your life through his eyes, just as you shouldn't ask him to experience his life through yours. So, that said, instead of focusing on the "loss" (and let's face it, you were never going to take him to another first day of kindergarten, even if he hadn't transitioned), try to be as present as possible during this important time in his life; it will lead to even more incredible memories, and will further solidify your bond with your brother.
Should all of us be so lucky as to have an older brother like you.
Best of Luck,
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Everyday I Come Out for my Child
Rabbi Ari Moffic, the Director of InterfaithFamily/Chicago, is a member of the Chicago Chapter of the Keshet Parent & Family Connection program, a national leadership and mentorship network of parents and family members of LGBTQ Jews. Want to get involved? Know someone who could use another parent to talk to? Find a chapter, get support, take action.
Before our child was two we realized that their inclinations, interests, and style for dress fit with the "opposite gender." Everyone we know had a hypothesis about why this was so. We started down a journey, led by our child, of new language, new specialists, new research that was foreign to us.
As is often the case, our child's interests lead us to learn about and experience new things. In our case, the very identity our child was affirming brought us into a new realm. I feel that I am coming out every day with this child.
Our children are separate entities from us but are a reflection of us in some ways. Every time we are in public and another mom makes a comment about my child's dress, or assumes a gender, or looks confused because she thought our youngest was a different gender, I am coming out. That's all about me and my insecurities and my fears and my still unease at times. Imagine how my five and a half year old must feel.
We have a confident, engaging, happy, wild, full of life, articulate, passionate child. I don't want to project my stuff onto our child. But I do know, because we have talked about it, and because there have been tears and anger and hurt that my child has felt different, has felt vulnerable, has been embarrassed to be who our child is. Other kids make comments, sometimes daily, about how our child dresses, what our child likes, which pronouns my child asks to use and honor.
As a rabbi married to a rabbi I think we know about the offerings in our Jewish community. However, it was in meeting Joanna Ware at a Jewish conference, that I learned that our own Jewish Child and Family Services had a support group for parents of L,G,B,T,Q children. If I didn't know this existed, I wonder how many other parents are clueless too.
If there was ever a time to be a gender variant child, now seems to be good. Sprouting up in major cities are gender programs at Children's Hospitals. Facebook groups and in-person play groups exist. However, there is something different about getting support from our own Jewish community. For me it is comforting, specific, and familiar to be with other Jewish parents on this journey.
Our Response Center, an agency of JCFS, led by the approachable, warm, and knowledgeable Rachel Marro, offers a monthly Parent & Family Connections group in partnership with Keshet. In addition, she offers support as parents mobilize and take action as allies and advocates. Rachel also matches parents with mentors who can serve as one-on-one support through email or in-person to brainstorm everything from school issues to playdates to camp to daily angst and communicating with extended family. There is nothing like talking mom to mom.
Response offered a program lead by Biz Lindsey-Ryan this fall on gender fluidity among children. The program was well attended by both teachers and professionals who work with children as well as parents. Biz taught us about language and terms, she led us in interactive exercises helping us explore our concepts of our own gender and through videos and slides helped us understand how we can help ALL children move beyond binary and strict gender roles to be free to explore and lead however they can without the stigma of limiting and harmful labels.
It was just a thoughtful and helpful program and many in attendance will now look to Biz to come to their schools and synagogues for follow-up conversations. I am thankful that our Jewish community offers these opportunities for connection and learning. The more Jewish professionals know what is offered in their neck of the woods and the more we are willing to talk about the gender elephant in the room, the more we will feel less like hiding and will feel embraced and understood.
In honor of National Coming Out Day, Keshet will be sharing and celebrating coming out stories throughout the month of October. If you have a story you'd like to share, let us know! Like this post?
- Join the conversation through MyJewishLearning's weekly blogs newsletter.
- Get breaking LGBTQ Jewish news, resources and inspiration from Keshet in your inbox!
- If you or your family needs resources and support, check out the Keshet Parent & Family Connection program.
Note: The opinions expressed here are the personal views of the author. All comments on MyJewishLearning are moderated. Any comment that is offensive or inappropriate will be removed. Privacy Policy
Coming Out & Inviting In
In honor of National Coming Out Day, Keshet will be sharing and celebrating coming out stories throughout the month of October. If you have a story you'd like to share, let us know!
When I entered the waters of the mikveh directly after my bet din for conversion to Judaism, my Jewish life began—but as Jew-by-choice, I felt like I was hiding a secret.
After my conversion folks treated me as an "average" part of the Jewish community, I was passing as a Jew-by-birth. This passing meant of a lot of different things. It allowed me to take leadership roles at my Hillel that I was previously barred from. It allowed me to function and be treated like everyone else within the Jewish community. To everyone else in my community, I was not any different. There were no invasive questions asked, just a slew of assumptions and a feeling that I was hiding.
As a Jew-by-choice I often feel forced into playing along as if I remember that time in my life where there was a bar or bat mitzvah every weekend, or that I know exactly what a stereotypical Jewish mother is like. I don't have an answer when folks ask me what it was like to be in a Jewish military family because, while I came from a military family, I'm not from a Jewish military family. The assumption that my childhood looked like every other Jew's silenced me and kept me from sharing stories of my non-Jewish past.
This feeling of keeping a secret was not a new one for me. By the time I came out as Jewish, I had already come out as queer. The feeling of "playing along" was, in many ways, akin to how I felt as a closeted youth. I feared that sharing parts of me would only mark me as different and knew that people don't always take kindly to "others."
So what do you do when you're afraid of how people will react to your difference?
You pretend and make every attempt to pass.
In middle school I made up crushes and played along while the girls I sat with at lunch ogled over one celebrity or another. And, in college I would nod knowingly when someone talked about how Jewish mothers are or how their rabbi was terribly long winded.
I remember the first time that someone read my appearance as Jewish—I was ecstatic. I was passing with flying colors! But it wasn't long until passing felt like erasure.
Being seen as Jewish did not leave room for my family. I didn't have space to acknowledge that my curly hair was Puerto Rican and Cuban—or that Hanukkah and Passover time at my house looked a whole lot like Christmas and Easter. The passing was suffocating and I longed to take a deep breath.
I knew that the only way to breathe was to do what I'd done before: come out.
But this time I saw things differently. I'd been in queer circles where I was introduced to the idea of "inviting in" rather than "coming out." Sharing this piece of me was my choice and an invitation to come in and share this part of my life—rather than handing over information in a way that would leave me feeling exposed and vulnerable. This coming out as a Jew-by-choice would be framed by my agency in sharing.
Now, every aspect of my life is enmeshed with Judaism. I moved to Boston from Georgia and have found myself in a population where Jewish people are not an anomaly. I'm a JOIN fellow seeking to find Jewish framework for the organizing that I do. I work as the Boston Community Organizer for Keshet bringing queer Jews together and moving Jewish institutions towards inclusion.
I chose to wrap my life up with Judaism and I acknowledge how that choice, if I'm not careful, would allow others to paint over my Jewish story with assumptions and wash my identity away.
During my conversion process I searched every nook and cranny of the internet for stories to relate to and voices that could speak to my own experience as a queer Jew-by-choice. I came up short, and felt pretty alone. I know that had someone else come before me it would have been easier. It is my hope that being a visible queer Jew-by-choice makes other's searches just a little more fruitful. And maybe, just maybe I can be the hope Harvey Milk talked so much about—a hope that being visible makes room from someone else to live their truth.
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What an Orthodox Rabbi Promises His Gay Children
Our friends at The Canteen shared an Orthodox Rabbi's hopes and prayers for LGBTQ children. Rabbi Avi Orlow, the Director of Jewish Education at the Foundation for Jewish Camp (FJC), concluded his blog post by sharing that "There is no doubt that some of you may be offended by what I have said here. But as Pastor Pavlovitz wrote, 'This isn't about you. This is a whole lot bigger than you.'" What do you think? And, If you—or your family—need resources and support, check out the Keshet Parent & Family Connection program.
As I prepare for Yom Kippur, I have been giving some thought to all of my and our collective sins. To paraphrase the Al Het Prayer, I have been thinking about both the sins which I have committed intentionally or unintentionally. What have been my sins of commission and my sins of omission? What have I done inadvertently by not doing anything at all? How will I be judged for my actions?
I was thinking about this yesterday when I read a profound blog post by John Pavlovitz, a pastor of North Wake House Church in North Carolina. In his piece entitled If I Have Gay Children: Four Promises From A Christian Pastor/Parent he boldly came out as a person of faith in support of his and other peoples' children who might be Lesbian, Gay, Bisexual, Transgender, or Questioning.
Reading this, I got to thinking ahead to the Torah portion we traditionally read in the Yom Kippur afternoon service. This portion is comprised of a list of sexual prohibitions (Leviticus 18:1 – 30). Why would we read the primary religious source used to substantiate homophobia on our most holy day of the year? While I might not have an answer to this question, I do feel that silence on this issue is its own sin.
As a human being, I feel a need to speak out on this because there are those for whom it is not just their comfort or happiness that are at risk, but their very health, safety, and actual lives. As a Jew, I cannot stomach senseless hatred toward people because of who they are. An integral part of our Jewish identity comes from our experience as victims of the world's hatred. We cannot stand idly by as other people suffer from bigotry. As a Rabbi, I feel a need to speak out for justice.
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Note: The opinions expressed here are the personal views of the author. All comments on MyJewishLearning are moderated. Any comment that is offensive or inappropriate will be removed. Privacy Policy
The Burden of Coming Out
In honor of National Coming Out Day, Keshet will be sharing and celebrating coming out stories throughout the month of October. If you have a story you'd like to share, let us know!
"For National Coming Out Day I'm coming out … as a Keshet blogger!"
Okay, okay, maybe that wasn't a strong opening line. A little too flippant and cute, especially for my first time on here. Alright, let's start again.
"Hi. I'm coming out. I'm a queer, Jewish, non-binary trans man living in the deep deep south who converted through Reform Judaism, though my personal practice leans more Reformodox / Anarcho-Talmudist."
Okay, that didn't go so well either.
So, as you might have been able to tell, this is supposed to be an entry about Coming Out. And I'm going to be perfectly blunt. Yes, I was making light earlier, but coming out is huge. It's massive and scary and integral. It fills you with terror and hope. It briefly throws your whole world off kilter. It is wonderful.
Until it isn't. Until it happens every day because it has too. Until for the 20,000th time someone refuses to believe your gender. It's beautiful until the millionth time someone starts making assumptions about you because you revealed you're a convert. Or the billionth time you come out as queer in straight spaces and gay spaces and everyone—gay and straight—has problems with it. It's magical until no one believes you're disabled because they can't see it. Until you are constantly coming out over and over and over again because the world won't stop making generalizations on who you are based on the minimal information our retinas can absorb.
Coming out is freeing.
And it is a burden.
It is a burden to live under the an identity that isn't yours, to hide yourself for protection and safety. And I think more and more of the world is thankfully beginning to realize that. But its also a burden to have to come out in the first place.
So I issue a challenge. On this National Coming Out Day, support anyone you hear coming out. Support them fully by listening and recognizing the power of that experience, realize how scary it can be to say those words. Wear purple on Spirit Day (October 16th, which is also Oscar Wilde's birthday). Celebrate LGBT History month this October and learn more about the glorious multi-hued beauty that is our community.
But the bigger challenge is this. The rest of the year we need to support people's discovery of themselves and support our continually growing identities beyond that one Coming Out moment, beyond the comfort of the known narratives. We need to stop making assumptions about people's genders and sexual orientations and religions and everything else. We need to let people tell their own stories and not create it for them simply by looking at them. We need to stop over simplifying just how amazing we are, just how complex and complicated humans can be. And one day, maybe there won't have to be a National Coming Out Day. Maybe we can all just be.
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Pride on Yom Kippur? These Nice Jewish Girls Say 'No Way'
It was a small miracle when the Northern Virginia Pride (NOVA) committee scheduled its first pride after three years of planning and venue-seeking.
When we (Nice Jewish Girls) heard about the Norther Virginia Pride celebration, we were thrilled! We couldn't wait to recreate our successful Jacob's Tent Project, which had been our inaugural effort to bring more Jewish groups to the Pride celebration in DC.
We were so excited, that is until we checked the date—October 4th—Yom Kippur.
Arlington, we have a problem.
Other cities have had this problem too.
In 2011 Atlanta Pride was held on Yom Kippur when the Atlanta Pride Committee asserted that the overlap was an accident. The Atlanta Pride Committee felt, at the time, they had to hold Pride on Yom Kippur due to venue limitations. Available venues and dates for an event this size were limited and Yom Kippur was open at one favored venue.
But, we weren't ready to give up. The Nice Jewish Girls started talking to each other and put it to our membership. Our members sent emails. We sent the message out of Facebook and Twitter. We all asked the same thing, change the date. We worked every angle we could find. We networked with other organizations that so we sent a united message. Within 36 hours, the date was changed from October 4th to October 5th.
Now, we just have to deliver—so who will join us on October 5th?
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Ringing in the New Year as a Community
My niece just started Hebrew School. As someone who didn't have a formal Jewish education as a kid, I'm pretty jealous of what she gets to do. She's only five, but she's already discovering the essence of Judaism—learning. Week one she decorated a spice box for havdalah (or, "a jewelry box for cinnamon" as she first explained it), and the next week she created a mobile featuring the highlights of the creation story. She not only gets to create art, she also gets to mumble prayers at dinner time. But, perhaps most importantly, she's learning about Kehillah, or community.
Kehillah is particularly important this time of year. With Rosh Hashanah only a few days away, I'm zoned in on my community.
My immediate community, my partner and I, have a tradition of baking an apple pie on the first night of Rosh Hashanah. Last year we tried to do this over a campfire in Utah—which, to be frank, was an utter failure. I do not recommend this.
My community of friends has been planning for weeks—coordinating potlucks and rides to services. Emails have been flying back and forth about starting times for dinners (late enough to accommodate those who are going to services, early enough for those traveling across town to still get home at a reasonable time) and dietary restrictions (of both the kashrut and allergy kind.) My community, in our late twenties and early thirties, is one mostly far away from our biological families, some in relationships, and most without children. Celebrating together, as a community, means being part of a family.
My extended community, those who I know on a more casual basis, is on my mind as well. In the past 24 hours alone I've asked the property manager of my condo building if he needs a place for Rosh Hashanah, and offered an invite to a fellow photographer to join a potluck dinner. This time of year I don't want anyone to feel excluded.
And then, of course, there's my extended-extended community—the entire Jewish world.
One of the many perks of working at Keshet is being aware of the lengths that my co-workers go through to ensure that everyone in the Jewish community has a place to feel welcome, especially during the holidays. Last week I overheard my office mate speaking on the phone with someone who was in need of an LGBT friendly synagogue for Rosh Hashanah services. I listened as she googled synagogue after synagogue, providing not just the names of welcoming places to worship, but also providing driving and public transportation directions. (For those of you still looking for an LGBT friendly congregation, check out Keshet's Equality Guide here!)
Kehillah keeps us together year round. During the High Holidays, it takes on a special importance. Knowing we have a welcoming and inclusive community to celebrate, reflect, pray, and, of course, eat with means knowing we belong. I wish everyone in the MyJewishLearning and Keshet community a happy and healthy new year.
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Come on, no one has any thoughts on the merits of Stainless vs Nitride Slide ??
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subset: commoncrawl


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Search Vancity Theatre Films
Puccini's first triumph returns to Covent Garden for the first time in 20 years in a new staging by Jonathan Kent. The exciting Latvian soprano Kristine Opolais sings the title role. A consummate Puccini soprano, Opolais caused a sensation as Madama Butterfly in 2011, and with Manon Lescaut, the bold but impressionable heroine, we will see a very different side of her. She is matched in star power by Jonas Kaufmann as her lover, Des Grieux, and Christopher Maltman as her cynical brother Lescaut. Kent's vision of a young girl who faces temptation in the big city will surely resonate with today's audience.
Argentina's Mercedes Sosa (1935-2009) was one of the most talented and politically engaged singers of the 20th century. Known as "the voice of the voiceless ones," she was a mainstay of the nueva canción folk movement, dazzled audiences worldwide, won numerous Grammy awards and suffered exile from her native land at the hands of the dictatorship. Rodgrigo H. Vila's affecting portrait melds glorious archival concert footage and contemporary interviews to breathtaking effect.
This riveting crime thriller follows Oscar, a recent emigrant to Manila who gets pulled into a harrowing world of corruption and violence when he takes a job as an armored car driver to support his family. "It begins as a swirling drama of survival in the Filipino capital - but then suddenly it slips off down an alleyway, only to emerge a scrupulously engineered, Christopher Nolan-ish crime thriller." Robbie Collin, Daily Telegraph
Winner: Sundance Film Festival's World Audience Award; Best British Independent film 2013.
"It begins as a swirling drama of survival in the Filipino capital - but then suddenly it slips off down an alleyway, only to emerge a scrupulously engineered, Christopher Nolan-ish crime thriller." Robbie Collin, Daily Telegraph
"One of the most enrapturing experiences I've had at the movies in 2013: fiercely, grandly humanist, and almost unbearably tragic." MaryAnn Johanson
"The influence of Ken Loach makes way for the dynamics of a Quentin Tarantino-style heist. The result is an expertly crafted heartbreaker that cuts to the core of desperate lives." Allan Hunter, Daily Express
Sir Michael Caine delivered one of his very finest performances as Ebenezer Scrooge in this surprisingly faithful, and downright irresistible Muppet version on the Dickens yuletide favourite.
"A wonderful festive story, enchantingly told." Daily Telegraph
Someone is killing aboriginal girls on a remote stretch of road, but no one seems to care… That's the set up for this evocative Australian thriller, a genre movie which doubles as a critique of post colonial racism and corruption and which should echo loud and strong in British Columbia.
"Imagine a racially charged Outback Chinatown and you have the measure of this terrific Aussie noir written, shot, directed, edited and scored by Ivan Sen. As Aaron Pederson's aboriginal detective returns home to investigate a murder, he discovers a township driven by corruption, where the fug of meth and malaise has made life lose all value." Total Film
" Mystery Road has the evil, epic sweep of LA Confidential, but a grimmer grasp on reality, burning a long trail of TNT to a final, point-blank showdown." Nick Hasted, The Arts Desk


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Photos and Description of this Montreal holiday house
4 Bedrooms, 3 Full Bathrooms, 1 Half Bathroom, 4,500 Sq Ft., 2 floors,
Luxury, elegant, very spacious, fully furnished - 2 level Georgian Colonial home in St. Lazare, Quebec. 4 bedrooms, 3 full bathrooms, 1 half bathroom. Gorgeous wood floors. Large kitchen with island, granite counters, marble floors, stainless steel appliances, 4 working fireplaces in the living room dining room, master bedroom and the great room. Very large beautiful 6 stall horse stable on the property with miles of trails.
Perfect location - 1 hour from Mont Tremblant Ski Resort, 1/2 hour from great restaurants and shopping in Montreal, nearby marina, 45 minutes from the U.S. border. Enjoy the wonderful furnishings, beautiful grounds in this charming, fabulous equestrian / vacation home.
- Suitability:
- long term rentals available
- children welcome
- non smoking only
- pets considered


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Glove House, Inc.
220 Franklin Street
Elmira, NY 14904
100 - 249
5 - 10 Million
Other->Social Services
SIC Code:
8322 - Individual and Family Services
Full company description is available with the free trial.
Poll Question
Date Created
Current Result
Additional Info:
Want to know how to get in touch with them? Lead411 has the email addresses of Glove House, Inc.'s top officials for the company domain @glovehouse.org format. Glove House, Inc. is a Social services company centred in Elmira, NY and our profiles could include more contact information like cfo people, linkedin contacts, phone numbers and facebook pages. If you sign up for our free trial you will see our firstname.lastname@example.com addresses.
Company Background:
Full company description is available with the free trial.
Similar Companies:
Doris Duke Charitable Foundation
This includes Doris Duke Charitable Foundation email format addresses with the @ddcf.org domain, contacts, phone numbers, linkedin info, cfo employees, and facebook profiles. Doris Duke Charitable Foundation is a Social services business with its headquarters based in New York, NY. If you sign up for our free trial you will see our email@example.com addresses.
Jewish Child Care Association
Jewish Child Care Association, a business led by CEO Richard Altman, is part of the Social services industry. Jewish Child Care Association email with the @jccany.org format, you can check their Lead411 profile. They hold their main office in New York, NY and more data like cfo contacts and linkedin data can be found within our profiles. If you sign up for our free trial you will see our firstname.lastname@example.com addresses.
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National Multiple Sclerosis Society, is a company that works within the Social services. This New York, NY-based business. Their profile on Lead411 presents significant contact information such as cfo contacts, phone numbers, linkedin data, and National Multiple Sclerosis Society email format addresses with the @nationalmssociety.org domain as well as quality contact info regarding National Multiple Sclerosis Society's CEO Cynthia Zagieboylo. They have their head office in New York, NY. If you sign up for our free trial you will see our firstname.lastname@example.com addresses.
Company Directory > Glove House, Inc.


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CNN Poll - What's your view about granting taxpayers stock in any company taking part in the proposed $700 billion bailout?Submitted by adam1mc on Fri, 09/26/2008 - 01:29
Down on the right
For fun :-)
For fun :-) http://img206.imageshack.us/my.php?image=votewtffa0.jpg
"You are a den of Vipers.I intend to rout you out and by the Eternal God I will rout you out.
"If this mischievous financial policy [greenbacks], which has its origin in North America, should become endurated down to a fixture, then that government will furnish its own money without cost. It will pay off its debts and be without debts. It will hav
darned odd..says over 5
darned odd..says over 5 MILLION people voted in that poll, and it is at 1%. It is a bad poll..
don't stop calling!
Musician, Blimpographer...Hear my music: www.myspace.com/americanpirates
Check out http://iroots.org/
"If you're into political activism, at least for Ron Paul if not for anyone else, I strongly recommend spending some time with iroots.org." - Tom Woods
Cripes. Now their big idea
Cripes. Now their big idea is to force Americans to buy stock in defunct companies?? GET REAL..
Do you know someone who cares a lot about Israel? Send them this link that explains why Ron Paul's message is better for Israel, America, and the world. www.AmericansForIsrael.com


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UA-Monticello to light Christmas tree Dec. 5FeaturesCommentsNov 22, 2014 11:11am
The University of Arkansas at Monticello will be lighting the university Christmas tree at 5 p.m. Dec. 1 in the John F. Gibson University Center.
The Christmas celebration will include a...
Senior scheduleFeaturesCommentsNov 22, 2014 11:11am
Activities planned Monday through Friday at the Strachota Senior Center, formerly the Bradshaw Senior Citizens Center, 801 E. Eighth Ave.
Coffee, low-impact exercise, video...
UAPB biology professor to speak at NARFE meetingFeaturesCommentsNov 22, 2014 11:11am
The National Active Retired and Federal Employees Association (NARFE) will hold its monthly meeting at 11:30 a.m. Monday at the Donald W. Reynolds Community Services Building, 211 W. Third Ave....
Coleman releases list of honor roll studentsFeaturesCommentsNov 22, 2014 11:11am
Coleman Intermediate School recently announced its honor roll for the first nine weeks. Honor roll students include:
4th Grade
A's &B's: Morgan Burnett, Callie Camp, Carl Farris...
Members of Grace Willing Workers EHC travel to ScottFeaturesCommentsNov 22, 2014 11:11am
Members and guests of Grace Willing Workers Extension Homemakers recently traveled to Scott and Keo.
Cothams was the destination for lunch. Cothams is known for their "hubcap burgers."...
BGC makes donation to Boys & Girls ClubFeaturesCommentsNov 22, 2014 11:11am
Special to The Commercial
Brookshire Grocery Co. recently donated $8,500 to the Boys and Girls Club of Jefferson County. The donation represents funds raised through the 26th annual BGC...
UAPB art professor's work on display in Dallas exhibitFeaturesCommentsNov 22, 2014 11:11am
Special to The Commercial
DALLAS — Husny Dahlan, associate professor of art at the University of Arkansas at Pine Bluff, is currently showing his ceramics at the third annual International...
Lighthouse Charter School students write letters to soldiersLocalCommentsNov 22, 2014 6:11am
Pine Bluff Lighthouse Charter School kindergarten teacher Rebecca Gramling thinks about her friend serving overseas in the U.S. Army, as he will miss his family for Christmas.
Gramling said...
Incorporations 11-22-14Public RecordsCommentsNov 22, 2014 6:11am
BAT Consulting LLC was incorporated by Brad Totty, 1980 State Highway 83 N, Dumas, Nov. 5.
Kulbeth Family Farm LLC was incorporated by Patricia Ruth Kulbeth, 1028...
Bankruptices 11-22-14Public RecordsCommentsNov 22, 2014 6:11am
Tammy Maier, 99 S. Forks LaGrue Road, DeWitt; filed Chapter 13 Nov. 10.
Hershel Garrison, 7711 Highway 11, Stuttgart; filed Chapter 7 Nov. 12.


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Nov 21, 2014
On Thursday, Nov. 27: Community Transit service will not operate The RideStore at the Lynnwood Transit Center and customer service phone lines will be closed...
Nov 14, 2014
A new trip has been added in the early morning on southbound Route 412 from Silver Firs. Beginning Monday, Nov. 17, the new trip will be scheduled to depart from Silver Firs...
Nov 10, 2014
Community Transit has proposed to bring back Sunday and holiday bus service in June 2015. Thanks to increases in sales tax revenue due to a recovering economy, the agency pl...
Nov 10, 2014
Community Transit is proposing a 25-cent increase on all adult bus fares, as well as a 25-cent increase on all DART paratransit fares. The fare increase would go into effect on ...
Nov 4, 2014
Until further notice, please board your bus at the Temporary Stop located at 5th Ave & Cherry St. due to intermittent sidewalk and curb closures. The stop being clos...
Oct 22, 2014
When buses are rerouted due to construction, or when there are major delays to our service, Community Transit sends out electronic alerts. You can sign up for e-alerts by te...
Oct 9, 2014
All trips for routes 270 & 277 in Sultan will be affected by grinding and paving work on High Street and 4th Street. The following stops will be closed as of ...
Get Email & Text Alerts what's this?
With service to every city in Snohomish County, Community Transit can help shoppers save money for purchases and avoid parking hassles. Visitors and families will find Community Transit service relaxing, friendly and reliable. Plus, shopping in Community Transit's service area helps support public transportation.
Consider buying an ORCA regional fare card to make your trip on transit even easier.
Below is a sampling of the major shopping areas served by Community Transit. Individual stores are not listed.
|Shopping Area
|Country Village
|downtown area
|110, 116, 130, 196
|Lake Stevens
|Frontier Village
|Alderwood Mall
|115, 116, 201, 202
|stores east of I-5
|Costco Business Center (Hwy 99)
|Lakewood Crossing
|Mill Creek
|Mill Creek Town Center
|105, 115
|Quil Ceda
|Seattle Premium Outlets and Cabela's
|Historic Downtown Snohomish
|270, 275


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The Insurance Regulatory & Development Authority (IRDA) announced the new portability menu that let customers switch their Health Insurance Policy to any general insurance company or specialized Health Insurance Company a while back. 559 more words
Tags » Porting
Advanced MIDI
Porting previously developed MIDI and serial sketches to USB MIDI using Teensy and Teensyduino.
Equipment needed for this lab:
0. Laptop with MIDI capable music application/Daw/Sequencer… 250 more words
The Gift that Keeps on Giving
Note: This post is going to be like an extended postmortem to the original one (Which you can find here: Glitch in the System – Postmortem… 790 more words
Ports And Taper Backboring
I have a Beretta 682 Gold Sporting that I'm thinking of dumping a whole lot more money into, but would value an opinion first. My particular model is not ported nor is it backbored, and I'm thinking of sending it out for both. 1,082 more words
re-TOPIC: Porting
Porting a mortgage is when you move your mortgage from one property to another. Most commonly and what this post will be on is for when you sell your residential property and move into another. 935 more words


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Blog Archives
2014 State of Customer Experience: Who Are UK's 2014 Leaders And What Can We Learn From Them? (Part 3)
This conversation continues on from where the earlier one ended. As promised, I have been looking at what Nunwood has to say about certain brands. And find myself in a position to share with you the table that I have put together:
What Does It Take To Be A Customer Experience Excellence Leader?
Just about everyone I come across business is looking for the answer, the recipe, the formula for turning the ordinary into extraordinary, base metal to gold; Nobody has or makes the time to linger, to think and rethink, to grapple with, experiment, and finally arrive at a home made 'solution' to any serious challenge. So is there a recipe/formula for CX excellence?
If there is, then it is worth taking a look at First Direct as it is in top place in 2014 and has consistently been in the top 10. Here is what the folks at Nunwood say on the matter (bolding mine):
The First Direct formula is remarkably simple one, yet it has proved difficult to implement in other organisations: remove the barriers between customers and the bank; employ people who want to serve the customer and care about doing a good job; train them intensely and empower them to handle and resolve any issues brought to them by the customer.
What does this look like from a customer perspective? Let's listen to a First Direct customer:
I was in Venice when my credit card was refused and it was quite stressful. I phoned First Direct and talked with a patient man with a great sense of humour who spent time talking to me about the holiday, acknowledged this this was a stressful thing to happen and worked methodically to sort thing out. I rarely phone First Direct as I can do almost everything online, but is was so important that when I needed them, they were unfailingly polite, human and ready to treat me as valued customer.
What Is It That Is Missing From The CX Game Of Excellence?
I have read the Nunwood report several times. And putting this report together with other reports and my lived experience I find myself thinking "There is no rocket science here!" and find myself in agreement with the author of the Nunwood 2014 UK CX report when they say (referring to First Direct) that the formula for CX excellence is a remarkably simple one. So why is it that so many brands fail to make any meaningful shifts/progress in CX excellence? Allow me to point at what occurs to me as 'that which is missing the presence of which makes all the difference' by sharing a personal story with you.
Earlier this week I was due to be at an important meeting in central London at 10:00. Seven people were counting on me to be there to 'chair' the meeting. I was counting on myself to be there to chair the meeting. The unexpected occurred on my way to the rail station. I found myself at a stand still on the road for 45 minutes or so. I took the next train – thirty minutes later than I had planned. This meant that my contingency was gone – everything had to work out just right if I was to make that meeting on time. I arrived at Paddington Station and made my way hurriedly toward the underground. Suddenly, I found my feet sliding, no control, left knee smacks into the hard tile floor, right leg twists awkwardly, the right ankle is in some pain. A helpful gentlemen helps me up. I recover and get that the floor has become an ice rink in some place (food for a future post). I walk slowly, in pain, towards the underground. The up escalator is out of action so I make my way up the stairs – slowly and awkwardly, in pain. I walk for several minutes to the underground entrance. It is closed. I ring both of my colleagues and the client to let them know that I am likely to be late.
Making my way to the taxi rank I notice a long queue and get that if I wait there I will not get to the meeting on time. So I make my way down the stairs and out of Paddington Station. Leaving the station, the rain falls down and I start getting wet. I walk away from Paddington station and towards central London. Why? I get that I have to get far enough away from the station to find an empty taxi. As I am walking I am in pain and mindful that I have to walk carefully on my sprained ankle. After walking for 5 – 10 minutes I find a black cab. I tell the cab driver that he is blessing, a Godsend. We arrive at the client's office – five minutes after the meeting has started. What do I find? The meeting is on the sixth floor and all the lifts are out of service. What do I do? I embrace the pain, walk as mindfully and carefully as I can, and make my way up the stairs to the sixth floor. I chair the meeting, we do what needs to be done. Just after noon I leave and make my way home as I am in considerable pain.
What was it that allowed me to overcome a series of obstacles and considerable pain to honor my commitment? Absolute commitment to the commitments that I make: playing full out to honor my word. Ask yourself how often you find that kind of commitment when it comes to the CX realm. Now you have your answer to why it is that so few are CX Excellence Leaders and most are languishing in 'no mans land' of averageness.
Enough for today. In the next post I will bring this series of post on the Nunwood 2014 UK CX report to a close. I wish you a great day and thank you for your listening.
2014 State of Customer Experience: Who Are UK's 2014 Leaders And What Can We Learn From Them? (Part 1)
Yesterday, I received one of the few publications I find worth reading. Which publication? The 2014 UK Analysis put together by Nunwood's Customer Experience Excellence Centre. In this series of posts, I will be sharing with you my take on this report and its findings and recommendations. Let's start with the dominant themes.
Little Change In The State of Customer Experience Excellence From 2013
The foreword by Marketing Week is full of the kind of exaggeration-hype that goes with much of marketing:
With customer experience now firmly established as the main competitive battleground for ambitious leaders, this is a uniquely rich insight into the best practices needed for success…..
- Mindi Chahal, Features Writer, MarketingWeek
Did you get the clue? The clue lies in the adjective ambitious as in 'ambitious leaders'. It turns out that of the 250+ brands surveyed by Nunwood only a very small number are 'ambitious'. And as such little has improved overall as regards the state of customer experience excellence in the UK. Which kind of makes me question the claim that customer experience is now firmly established as the main competitive battleground. My experience is that whilst it is talked about, that is pretty much all that happens: talk.
What do the folks at Nunwood say on this matter? This is what they say (bolding is my work):
A minority of brands are shining every brighter …… These examples of brilliance are dimmed by the larger set of brands whose efforts have stalled. Either because they have hit cultural glass ceilings …… or the ambition of their leaders has failed to match the rising expectations of UK consumers … This has meant that across all 263 brands analysed the overall improvement in performance was less than 1%.
The Biggest Improvement In Customer Experience Excellence Has Occurred In The Financial Services Sector
Which sectors show an improvement? Three of them: financial services, entertainment & leisure, and travel & notes.
Which sectors are stagnant? Three of them: telecommunications, restaurants & food, and non-food retailing.
Which sectors have declined? Two: utilities, and grocery retailing.
Did the financial services sector make the 2.2% improvement due to benevolent-enlightened leadership? Or a new found love of the customer? Or was it because some teeth have been put into a regulator and regulation? Here is Nunwood's take on the situation (bolding is my work):
The financial services sector sees the largest improvement in performance …. This is in no small part due to the burning platform created by the government, media and regulators. New FCA-mandated focus on customer outcomes … has led to massive investments and exhaustive leadership attention.
It occurs to me that here we have a clue as to why there has been little or no change in all the other industry sectors. Organisations and the Tops that lead them do not willingly stop screwing their customers and employees. And so switch from the easy and established way of making 'bad profits' to doing the hard stuff of generating superior customer value and thus reaping 'good profits'. This kind of behaviour is arrested and weakened through a combination of effective regulation and sustained media pressure. Which may explain why it is that the utilities sector, which has been the weakest in terms of customer experience excellence has slipped further down the rankings. In my view-experience the Ofgem, the regulator for gas+electricity market, is about as toothless as you can get.
The Same Brands Continue To Shine And Some Shine Less Brightly
By now, I suspect that you may really want to know who the UK's Customer Experience leaders are. Here are the top 10:
1. First Direct (bank without high street presence)
2. John Lewis (multichannel retailer)
3. QVC (tv based shopping channel)
4. Lush (retailer)
5. Amazon (online retailer)
6. Appliances Online (online retailer of appliances)
7. Waitrose (grocery retailer)
8. Nationwide (building society, financial services)
9. Specsavers (retailer)
10. M+S Simply Food (grocery retailer)
10. Your M+S (retailer)
Here are my take on this Top 10 list in comparison with 2013:
- Virgin Atlantic and Ocado have dropped out of the Top 10. Virgin is now at number 21, and Ocado just outside the Top 10 at number 12.
Appliances Online, Nationwide, and Specsavers are new to the Top 10. This is what Nunwood says about Appliances Online (ao.com):
A clear value proposition wedded to an excellent service culture sets the brand apart.
- Amazon continues its slide down the rankings here is what Nunwoods says:
Amazon …… continues to slip slightly in the rankings for the third year in a row, as consumers react to declining perceptions of its integrity and the performance of its delivery companies.
Waitrose ascends the rankings moving from being number ten (2013) to being number 7 (2014).
M+S (both Simply Food, and Your M+S) descend towards the bottom of the Top 10 in 2014.
My personal take is that Your M+S is a retailer in trouble. Management, probably in desperation, are bullying store managers. This then cascades down to the people on the shop flower. And in turn impacts the customer experience. So it will be interesting to see where Your M+S stands in the 2015 rankings.
The Secret of Customer Experience Success: Put Your Customers Second
You may have noticed that I insist on the need for and the critical importance of the human dimension: calling forth and putting into play the best of our humanity in order to orchestrate great relationships and generate great experiences. In short, to create a better world, a world that works for all: employees, suppliers, management, customers, shareholders, and the community.
More than once I have spelled out that the access to great customer experience lies through the folks that actually interact with and serve customers: the people working in the business and especially those who interact with and serve customers on a daily basis. Not technology! Technology can enable or hinder the customer experience. It is merely a tool.
Which means that there cannot be excellence in Customer Experience without excellence in Employee Experience. And these two have to be in tune with one another.
What does Nunwood say on the matter? Here is what Nunwood says (bolding is my work):
With only a single exception, the top 10 'Champion' brands are characterised by their evangelical employees and superior cultures. Employees who are exceptionally proud of the brand they represent and the job they do each and every day for customers. Their culture plays a pivotal role in creating outstanding customer experience and they value that some culture first and foremost. In a very real sense, employees come first and customers come second.
Which is the single exception? I take it to be Amazon. And in the longer term this could be the undoing of Amazon.
Enough for today, I will continue this conversation in the next post. In that conversation I propose to explore the underlying factors that show a correlation with Customer Experience excellence. Until then I wish you the very best.
Why Do Tops Struggle With Customer Experience & Employee Engagement?
On Tops And Their Struggle With Customer Experience and Employee Engagement
Have you noticed that the folks who occupy the seats of power ('Tops') in organisational life struggle with 'Customer Experience' and 'Employee Engagement'? By that I am not pointing at the talk. Nor am I pointing at conceptual-intellectual understanding. I am pointing at walking the path: 'showing up and travelling in the world' in a way that creates a context which calls forth the actions that cultivate meaningful relationships with customers and employees.
Why do Tops, in particular, struggle to embrace-embody that which it takes for an organisation to create-design-deliver the kind of experiences that call forth meaningful relationships with their customers, and their employees? In asking this question I wish to rule out the domains of psychology or morality. What interests me is structural factors: the underlying 'structures' that shape human behaviour pretty much irrespective of morality and personality.
What is your answer? Hold that answer. Let's first turn our attention to considerateness – the quality/state of being considerate.
What Is It To Be Considerate?
Language always leaves clues. So what does the English language suggest? Let's take a look at the definition:
careful not to inconvenience or harm others.
"she was unfailingly kind and considerate"
Synonyms: attentive, thoughtful, concerned, solicitous, mindful, heedful, obliging,
accommodating, helpful, cooperative, patient,
kind, kindly, decent,unselfish, compassionate, sympathetic, caring, charitable, altruistic,
generous, polite, sensitive, civil, tactful
If you haven't done so then I urge to look up each of the synonyms to get a rounded feel for the phenomena under discussion. Notice, what we are talking about here is a genuine concern for the wellbeing of others – our fellow human beings. A working alongside-with others as opposed to over-against others. Cooperation and accommodation and not domination or indifference. What is the basis of considerateness? Is it not fellow-feeling? That you are human just like me and are worth of the same kind of consideration that I ask for, demand, for myself?
Considerateness: The Glue Of Long Term Relationships?
It occurs to me that the way of showing up and travelling in the world that we have named considerate is the access to cultivating relationships. And, importantly, keeping these relationships in existence over the long-term. It also occurs to me that this way of being-in-the-world is central to human centred design. And that includes experience design: Customer Experience, and Employee Experience.
Now back to the Tops. If you are a Top then what kind of situation do you automatically find yourself in? Let's ask this question differently: What is the privilege that goes with being at the top, a Top? Is it not that as a Top you fully expect others to be considerate to you and your needs? Others that surround you and serve you show up and travel in a manner that is considerate of your status-needs-wishes-preferences. Is it not true that you are accustomed to be treated with considerateness by just about everybody that you encounter?
As a Top how do you treat others? Is it not that the default way of showing up and travelling in the world, as a Top, is that of inconsiderateness towards others:
thoughtlessly causing hurt or inconvenience to others.
"it's inconsiderate of her to go away without telling us""it's inconsiderate of her to go away without telling us"Synonyms: thoughtless, unthinking, insensitive, selfish, self-centred, self-seeking, unsympathetic, uncaring, unthoughtful, unconcerned, heedless, unmindful,
What I'm pointing out here is structural-situational factor. One that calls forth a certain mode of being in the world. In no way am I making a moral-value judgement. Nor am I making reference to psychology or personality types. What happens when you are a Top for long enough? You lose touch with the anyone, the everyman. So your ability to listen to and respond with considerateness to the needs of others withers - even if it was there to start with. Yet this very considerateness is essential to being attuned to the needs-wishes-preferences of customers and employees. And responded sensitively and on a timely basis so as to generate gratitude, engagement, and loyalty.
Special Treatment: Words Of Wisdom From James A. Autry:
I wish to end this conversation by sharing words of wisdom with you
I think I started maturing as a manager when I discovered that one of the oldest principles of organisational management was hogwash. That principle is stated in many ways, but the military guys used to put it best: "Nobody gets special treatment around here." …. In the military, they might also say, "If we do this for you, Lieutenant Autry, we'll have to do it for everyone." I used to want to say, "No, sir, you could do it just for me."
What I realise now is that the professed aversion to special treatment was all delusion anyway; people in every organisation ….. get special treatment all the time…… much of it has tilted towards "in" groups…. that kind of "special treatment" is favouritism and discrimination.
But there's another kind of special treatment …… a manager's willingness to bend the rules to accommodate every person's specialness…. Some people do good work but are slow; some do fast work but are sloppy. Some are morning people; some do better in the afternoon. Some have children that cause schedule problems; some have elderly parents. Some need a lot of attention and affirmation; some want to be left alone to do their work. Some respond more to money, less to praise; some thrive on praise…… some are very bright; some are slow….. Some are men; some are women.
Who in the world could believe that all those special needs could be accommodated without special treatment? But it takes a lot of management courage to provide that special treatment…..
I've made exceptions to corporate rules to help get an employee's family through the nightmare of overwhelming financial and emotional distress. I've made similar exceptions for employees needing assistance to recover from substance abuse…..
The road of special treatment is not without peril, and it makes day-to-day management much trickier and more time consuming. You must consider the impact on the group, the legal risks, and the questions of equity and justice, in addition to the record and commitment of the person involved. Then if at all possible, decide in favour of special treatment…….
When someone complains, just say, "Everyone gets special treatment around here."
- James Autry, Love and Profit, The Art of Caring Leadership
I leave you to ponder considerateness and special treatment. It occurs to me that they are intertwined: being considerate involves providing special treatment when special treatment is called for – by the customer, by the employee. What gets in the way of being considerate and providing special treatment? It makes the life of those in management harder. And ultimately, once you get beyond the rhetoric, the organisation is designed so as to be considerate to the needs of the Tops – not customers, not employees.


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Disney Live! presents Mickey's Magic Show for the Whole Family
* Additional fees apply.
The last date listed for Disney Live! Mickey's Magic Show was Sunday January 23, 2011 / 3:30pm.
Most Popular Family Event Nearby
Spend the Day in Leavenworth for the Christmas Lighting Festival
- Full Price:
- $120.00
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Let Customized Tours take you to one of Washington's most popular annual holiday traditions for f...Learn More
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Eat before or after you goTilted Thunder Rail Birds Roller Derby dining • Apr 08 2014 star this tip starred
The weather was windy and rainey. I wore Jacket.Tilted Thunder Rail Birds Roller Derby dress • Mar 03 2014 star this tip starred
Reviews & Ratings
Featured review from Thomas WilburRed Velvet
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I get tired of the high prices that the Disney people charge for all of their products. I limit my 10 year old to no more then $10. I will not be their fool. Magic was pretty good, but it is campy
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Our girls are 2 and 4 and they loved the show and that is all that matters. :)
Join Donald Duck and Goofy, Alice and the Mad Hatter, and many more Disney characters for a one-of-a-kind stage show you'll never forget. Mickey's Magic Show is a whole new way to experience Disney magic with your family!
About the Ticket Supplier: Feld Entertainment
Feld Entertainment is the worldwide leader in producing and presenting live touring family entertainment experiences that lift the human spirit and create indelible memories, with 30 million people in attendance at its shows each year. Feld Entertainment's productions have appeared in more than 70 countries on six continents and include Ringling Bros. and Barnum & Bailey, Feld Motor Sports, Disney On Ice and Disney Live!.


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Here's a selection of excellent articles on the Nokia Lumia 710, on features, photos and prices.
Nokia Lumia 710
Nokia Lumia 710, Lumia 710, screen touch, phone with full touch screen smartphone, fastest mobile browser, entertainment, high resolution, social networking, maps, 3G, WLAN, Wi-Fi, Overview. Read more
Nokia Lumia 710. Information on the new phone from Nokia
The new Nokia Lumia 710 is a mobile phone with Windows Phone for the general public that offers a very attractive and bright colors design. Read more
The first mobile phone from Nokia with Windows Phone, this meant phone offers a very attractive design with bright colors that are interchangeable with housings back. The Nokia Lumia 710 has a 3.7 inch screen TFT with ClearBlack technology, 5-megapixel camera. Continue Reading
Nokia Lumia 710 smartphone with Windows Phone 7.5
Nokia Lumia 710 is the second dispoitivo (after Nokia Lumia 800), based on the Windows Phone platform having Nokia. Continue reading ...
Install Windows Phone 7.8 on your Nokia Lumia 710
The wait for the new version of Windows Phone 7.8 will continue for several months depending on the country where you live and the operator where you bought your computer; but today we bring you an alternative for you to enjoy this update today and in less than 5 minutes. Continue reading ...
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Nokia Lumia 900 Support · Nokia Lumia 800 Support · Nokia Lumia 710 Support · Nokia Lumia 610 Support · Nokia Asha 311 Support · Nokia Asha 306 support. Continue reading ...
Nokia Lumia 710 Review - Nokia - Mexico
When I saw how many costing phones Black Berry, Samsung Galaxy, iPhone, etc, I could not believe that the Nokia Lumia 710 has an operating system as ... Continue reading ...
My lumia 710 does not connect to wifi
Hi, I have a lumia 710 and can not connect ami wifi eventhough I have my password and everything and tmb if I could help to put a ip ami phone to my wifi only leea my cell for more eh searched on my cell as put the ip eh not found: S help plis. Read more
Nokia Lumia 710 User Guide - Indicators of the status bar
Nokia Lumia 710. Know · Downloads · User · Resolution ... User Manual for Lumia 710 Nokia Guide. (Version 1.1 PDF 2.22 MB). Download ... Continue reading
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Scenic flights in the Kimberley and Pilbara regions of Western Australia's north offer a thrilling ride and the opportunity to access vast wilderness areas and remote natural attractions.
Discover how the rare & beautiful Australian South Sea Pearl is produced at Willie Creek Pearl Farm in Broome. Your knowledgeable tour guide will reveal the intricate process of today's modern cultured pearling industry. The tour includes a live oyster demonstration & boat cruise on Willie Creek
Eco Beach hosts a range of activities & leisure pursuits to enhance your wilderness experience & offers plenty of alternatives for things to do in Broome. Ensure you get the most out of your stay & enjoy our range of unforgettable experiences.
Helispirit will show you close up views of remote hidden places around Lake Argyle, Kununurra, Bungle Bungle, Mitchell Falls and El Questro. Some flights include landings to view sunset over vast red cliffs, to fish in a wild river or swim in secret springs. Come and regain your spirit with us.
An aerial tour with a local specialist, Kingfisher Tours is the best way to explore the extraordinary East Kimberley. Flights depart daily to the Bungle Ranges, Lake Argyle, Mitchell River Falls, the Cockburn Ranges, and the pristine Timor Sea coastline.
Kimberley Aviation is an air safari & charter flight company specialising in showcasing the Dampier Peninsula. We offer a variety of flights & experiences & are very proud of our high level of customer service & the high standard of our aircraft.
Locally owned & operated, Kimberley Air Tours offer exciting float plane & land based aircraft tours showcasing the Bungle Bungle Range, Lake Argyle, Kimberley Coast, Argyle Diamond Mine, Ord River & more! Tours depart from Kununurra & Lake Argyle.
Best Of The Kimberley is a Kimberley specialist travel agency with over 20 years' experience of living and working in Broome. With our long established connections, we leave nothing to chance when arranging your Kimberley travels. We offer personalised service.
Fly with King Leopold Air to experience the unique advantage of scenic air tours to see the wild & remote attractions of the Kimberley area. King Leopold Air is committed to providing the highest level of safety throughout its operations.
This exclusive, award-winning retreat is one of the world's most remote. Accessible only by air, Faraway Bay's cliff-top cabins offer 180-degree views over the Timor Sea. Close encounters with wildlife, remarkable beauty, isolation & history all await, in this authentic slice of outback Australia.
Wandjina Tours offers guided Indigenous cultural tours in the ancestral country of the Worrorra people. Our Kimberley Aboriginal cultural tours are available as single day trips through various coastal cruise tour operators, or multiple day cultural immersion tours where you can experience the culture & connection to country, through the eyes of its traditional custodians.


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"Bagpuss UK" is all about gaying things up. Sure, he denies it, but he made this:
"BOO-RAT" explores the dangerous world of drug abuse and addiction in this cheerful kid friendly game:
Nuclear destruction has nothing on this horrible "Haimoimoi" atrocity:
"leedo" has a game that I'm willing to bet has plenty of penis references:
"redpaw" is our weekly loser because he included Jim Breuer in his image:
In a Something Awful exclusive, we reveal the true state of Darren Wilson after his harrowing encounter with Michael Brown.
gee, sun, thanks for life and warmth and light. you totally did it on purpose and aren't just a stupid exploding deathtrap
Everything I'm about to show you is art. It says nothing and is worth even less, but it's still art!
I hope you updated before the apocalypse, because the google play app store won't even connect now.
Val Kilmer lures 6 morons into the ultimate death schvitz to prove global warming is real.
Photoshop Phriday showcases the tremendous image manipulation talents of the Something Awful Forum Goons. Each week they tackle a new theme, parodying movies, video games, comics, history, and anything else you can think of. If you want in on the action, join us on the Something Awful Forums!
Copyright ©2014 Rich "Lowtax" Kyanka & Something Awful LLC.


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The National Academies | 500 Fifth St. N.W. | Washington, D.C. 20001
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Abkowitz, Mark D, Tate, William H, Transportation Research Board "
2.4 Details of Task 2: Develop Criteria for Selection of Most Promising Technologies ."
HMCRP Report 4: Emerging Technologies Applicable to Hazardous Materials Transportation Safety and Security . Washington, DC: The National Academies Press,
2011 .
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0 votes
The Cause That Won't Go AwaySubmitted by Yvonne Kelly on Tue, 06/03/2008 - 13:59
Lew Rockwell writes about the Gold Standard, Ron, more;
"People suspect that the gold standard would disempower the nation state as we know it, including its ability to wage endless wars. To me, this is the strongest case for reform. If we want freedom and peace, the gold standard is the topic that cannot and will not die."
Read the rest please:
Trending on the Web


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Bad, the whole building iy under construction. But they rent the Condos without information.today we have 5 hours no flushing water in the condo.nobody is responsible for the trouble. You find nobody, no manager to speak. Bad service
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Economic Development:
Early Decisions and Delays on the Zilwaukee, Michigan, Bridge Project
RCED-83-165: Published: Aug 17, 1983. Publicly Released: Aug 24, 1983.
Additional Materials:
- Full Report:
(202) 512-4800
In response to a congressional request, GAO reviewed the Zilwaukee Bridge project, a 90-percent federally funded bridge replacement project on Interstate 75 near Saginaw, Michigan.
The Zilwaukee project has experienced controversy, delays, revisions, and a near collapse of the northbound structure in August 1982. Construction has stopped until the damaged section can be repaired. GAO found that, based on available data, the decision to build a high-level bridge appears to be reasonable, considering cost estimates and the need to accommodate additional vehicle traffic. Further, the project was progressing until the August 1982 mishap. Delays were caused by the Federal Highway Administration's (FHWA) alternate design requirement and the rejection of the first low bid. However, these factors did increase competition and reduce costs. GAO believes that some controversy and delay could have been avoided with better communication between FHWA and the Michigan Department of Transportation (MDOT). If MDOT had used value engineering or a similar cost-control program, the design might have been improved and costs reduced.
Oct 23, 2014
Small Business Administration:Additional Steps Needed to Help Ensure More Timely Disaster AssistanceGAO-14-760: Published: Sep 29, 2014. Publicly Released: Oct 23, 2014.
Jul 29, 2014
National Flood Insurance Program:Additional Guidance on Building Requirements to Mitigate Agricultural Structures' Damage in High-Risk Areas Is NeededGAO-14-583: Published: Jun 30, 2014. Publicly Released: Jul 29, 2014.
Jun 6, 2014
Community Development Capital Initiative:Status of the Program and Financial Health of Remaining ParticipantsGAO-14-579: Published: Jun 6, 2014. Publicly Released: Jun 6, 2014.
May 14, 2014
Disaster Resilience:Actions Are Underway, but Federal Fiscal Exposure Highlights the Need for Continued Attention to Longstanding ChallengesGAO-14-603T: Published: May 14, 2014. Publicly Released: May 14, 2014.
May 9, 2014
- Overview of GAO's Past Work on the National Flood Insurance ProgramGAO-14-297R: Published: Apr 9, 2014. Publicly Released: May 9, 2014.
Feb 6, 2014
Economic Development Administration:Documentation of Award Selection Decisions Could Be ImprovedGAO-14-131: Published: Feb 6, 2014. Publicly Released: Feb 6, 2014.
Entrepreneurial Assistance:Opportunities Exist to Improve Collaboration and Performance Management for Financial Assistance ProgramsGAO-14-335T: Published: Feb 6, 2014. Publicly Released: Feb 6, 2014.
Jan 22, 2014
Flood Insurance:Strategies for Increasing Private Sector InvolvementGAO-14-127: Published: Jan 22, 2014. Publicly Released: Jan 22, 2014.
Jan 15, 2014
National Flood Insurance Program:Progress Made on Contract Management but Monitoring and Reporting Could Be ImprovedGAO-14-160: Published: Jan 15, 2014. Publicly Released: Jan 15, 2014.
Sep 18, 2013
National Flood Insurance Program:Continued Attention Needed to Address ChallengesGAO-13-858T: Published: Sep 18, 2013. Publicly Released: Sep 18, 2013.
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Volvo Repair in Chappaqua
We found 71 Volvo service shops and mechanics in Chappaqua.
9 are RepairPal Certified.
Grand Prix Motors
90 Federal Rd
Danbury, CT 06810Map & directions
"They're always there when I need them. They do repairs immediately. They do it right the first ti..." - Corey, Danbury, CTSee more real customer reviews
Hughes Motors Corp.
493 Central Park Avenue
Yonkers, NY 10704Map & directions
"We always get great service there." - Karma, Yonkers, NYSee more real customer reviews
New Canaan Avenue Service. Inc
87 New Canaan Avenue
Norwalk, CT 06850Map & directions
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Car Doctors of Westchester
925 Yonkers Avenue
Yonkers, NY 10704Map & directions
"If you want a great relationship with your car repair shop with someone that will tell you not on..." - Pierre, Yonkers, NYSee more real customer reviews
Surgical Auto Repair, Inc.
40 N Macquesten Pkwy
Mount Vernon, NY 10550Map & directions
"The service is fast. The staff is friendly. They get the job done." - Lamur, Mount Vernon, NYSee more real customer reviews
Baychester Auto Repair & Diagnostic Center
2951 Edson Avenue
Bronx, NY 10469Map & directions
"They were professional and reasonable. They were very clean and everything about them was as prof..." - Mr. Fera, Bronx, NYSee more real customer reviews
Richters Service, Inc.
209 S Maple Ave
Ridgewood, NJ 07450Map & directions
"They are reliable. They provide me with a free loaner car. They always do what they say they are ..." - Kevin, Ridgewood, NJSee more real customer reviews
Accurate Auto Repair
8 Fitch St
Norwalk, CT 06855Map & directions
"They are great, they do good work they are honest. If I wouldn't have gone to them I wouldn't hav..." - Lori, Norwalk, CTSee more real customer reviews
J & B Auto Repair
10 Lake Ave
Oyster Bay, NY 11771Map & directions
RepairPrice Guarantee for Volvo service near Chappaqua
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555 Saw Mill River Rd, Ardsley, NY 10502
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- Nov11By PTI
In a big relief to commodity futures market players, the government has exempted commodities kept in regulated warehouses from the purview of stock limits imposed by state governments to curb
- Oct31By Reuters
Silver prices in India, the world's biggest consumer, hit a four-year low on Friday morning following losses in the world market.
At 11:41 a
- Oct27
Jute demand has been on a downslide forcing many jute mills in West Bengal to down their shutters or go for reduced shifts.
West Bengal has 64 of the 84
Prices of coffee, especially that of Arabica variety, are cooling off after a sharp rise in the past couple of weeks. Further correction is anticipated in the near to
- Oct20
Despite efforts to lift sagging natural rubber prices not much upside is expected in the near to medium term. Prod-uction deficit in the Indian market is being taken
- Oct17By Reuters
Gold smuggling into India, the world's second-biggest consumer of the precious metal, is becoming more risky for couriers following a surge in seizures and less profitable for the gangs behind
- Oct13
Despite festive season demand, chickpea or chana prices have not seen any upside due to higher production this year and sufficient carryover stocks. However, the government has brought out
The festivals of Dhanteras and Diwali, to be celebrated this month, are both considered auspicious times for buying gold jewellery, coins or bars. The wedding season is also
- Oct06By Reuters
Hewlett-Packard Co said it would split into two listed companies, separating its computer and printer businesses from its faster-growing corporate hardware and services operations, and eliminate another 5,000 jobs as
- Oct01By PTI
Auto major Mahindra & Mahindra today reported 3. 7 per cent increase in total sales at 44 911 units in September


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My first Christmas Cheer project for you today is a home decor holiday subway art chalkboard sign:
I picked up this great chalkboard/white erase easel sign at Michaels, knowing it would come in handy for a home decor project! It measures approximately 8" x 4.75". I stamped Holiday Subway Art with Sweet Tooth Pigment Ink onto the chalkboard.
I smoothed out a few of the imperfectly stamped sentiments (as you'll most likely get when stamping onto any slick surface) with a cotton swab, to help give the sign a more authentic chalk look. I wasn't certain how (or if) the pigment ink would thoroughly dry on the chalkboard (even after attempting to heat set it with my heat embossing tool). After a few days of taking these photos and some of the ink still wasn't dry (in my coastal humid weather), I ended up clear embossing it and that worked perfectly -- the MDF chalkboard held up well to the heat.
To finish the chalkboard, I added a few stamped snowflakes and dividers and a Poinsettia cut from Razzle Berry (flower), Sour Apple (flower center), Jeallybean Green (leaves) and Banana Split Felt. The center is accented with a clear gemstone.
My next project is my 6-inch December calendar:
The sweet Happy Heart Snowman was stamped with Black Licorice Hybrid ink onto Copic X-Press It Blending Card, die cut him with a Pierced Oval STAX die, and colored him with these Copic markers:
I airbrushed the background/sky with Copic B0000.
This project uses this month's Color Palette Challenge colors (you have until December 3rd to participate in this month's challenge!):
So for the background I stamped Sheet Music Background stamp onto Grout Gray cardstock. It was mounted to a Red Hot 6-inch cardstock base. The Journal It-Calendar Basics calendar was stamped with Black Licorice Hybrid ink onto Smooth White cardstock and the numbers added with Red Hot Hybrid ink. The calendar was matted with the Joy Photo Card Frame and given a Red Hot cardstock December Memories die cut:
To finish the calendar, I gave it a Poinsettia die cut from Red Hot, Wild Cherry, and Banana Split Felt, and some button accents.
Thanks for joining me today! You can find a list of all the designers participatng in today's hop over on the MFT Blog -- I know they also have some fabulous Christmas Cheer projects for you!
{Subway Art Chalkboard}
Other Supplies: Buttons, Copic Foam Tape, Sketch markers & Airbrush System; buttons.


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Each day LT Profits Sports seeks an overlay side that has a better chance of cashing than its spread, offering long term value. Here is their Side Value Play for Wednesday.
The Lakers have been one of the league's worst teams, and we find it hard to believe they'll keep it close against the upstart Grizzlies, even on their home court. What do NBA oddsmakers have to say about this matchup?
The Dallas Mavericks enter Wednesday night's game against the Knicks as 13-point home favorites on NBA odds, despite being on their first two-game losing streak of the season.
Do the Pacers stand any chance of making this game competitive as they face the defending champion San Antonio Spurs? Find out who we like as our betting pick.
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