text:
Worth Repeating: A Documentary on Songwriting
Are you a student? Get a yearly Tuts+ subscription for $45 →
Just because you didn't get to go to that awesome conference doesn't mean that you can't still watch the lectures! Each weekend, we'll feature a recommended audio lecture on Audiotuts+.
Nashville songwriters Steve Moakler and Stephanie Lambring walk through the process of making a song and doing it for a living.


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Im surprised this topic has never been posted befroe.
- Forum Posts: 2669
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- Followed by: 35
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Spider-Man smashes Static in the back of his head while he's posting here..oh we are talking about the real Static, aren't we? lol
- Forum Posts: 1270
- Wiki Points: 15
- Followed by: 17
- Reviews: 0 Lists: 0
"I think it has, my votes for Spidey
Im surprised this topic has never been posted befroe.
AHAHAHAHHAHA! But no what Static did to Ravenger in the recent Terror titans issue makes me wanna say him.
Considering Static Shock knows how to use his electric powers, and doesn't have a confidence problem I would say he wins.
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i think static should win here.. there is no plot device or terrain usage for spidey to pull a win.
"i think static should win here.. there is no plot device or terrain usage for spidey to pull a win."
Exactly. Spidey is able to Electro because he hasn't mastered his powers, and has a major confidence problem. Static Shock on the other hand has neither of those problems.
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- Reviews: 2 Lists: 16
I'll go with Static
Hmmm... It's a toss up for me. Though, I'd give Spidey the majority.
"I'll go with Static
Static is way above Electro's level."
Well, I don't know about that. Static is powerful, but I don't think he can generate as much voltage as Electro can. What I do know is that Static has the edge in magnetism over Electro. And, skill-wise (due to the fact that he uses his abilities in ways Electro couldn't think of), he's a little out of his league. Also, Static (cartoon version) has telepathic immunity due to his abilities. Don't know if Electro has it also. I understand that Spidey has his experience with electric users, but I think it's safe to say that Spidey isn't going to beat Static as easily as he would Electro.
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- Reviews: 6 Lists: 4
Static, just like with Ravager, his spider-sense can only help for so long...
"Static, just like with Ravager, his spider-sense can only help for so long..."
Ity was impressive how she was able to dodge his blasts though. Hes too filthy to me.
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Static got this.
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@wkar said:
Spider-Man FTW
Exactly this.
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without prep or anything Static probably wins but if Spiderman can prep himself he can pretty easily counter Static
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Static for a majority.
- Andy Steven Summers
- Online
- Follow
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We will find out who wins this fight in the next Spider-man movie.
What? Wait Fox is not playing Static Shock and is supposed to be Electro? Oh my...
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@jashro44 said:
Static wins. Spider-Man usually needs prep to beat electro and static all though less powerful IMO is far more competent then electro. Static takes a small majority IMO.
Wow, didn't see that coming. It's understandable that Static could win since I see Spiderman beating Electro using wit more than anything else, considering Max isn't the brightest bulb in the box. I guess Peter can't pull the same stunts around Virgil due to the fact that the boy isn't an idiot.

subset: commoncrawl


text:
Posted| Updated
Cessnock Labor MP Clayton Barr says the state government's $10 million sponsorship of a horse race highlights it has "warped priorities".
Topics: mental-health, healthcare-facilities, federal---state-issues, cessnock-2325, newcastle-2300
The founder of Renew Newcastle says Cessnock and surrounding towns are failing to capitalise on the area's booming tourism market.
Topics: urban-development-and-planning, cessnock-2325, branxton-2335, wollombi-2325, kurri-kurri-2327, newcastle-2300
Posted| Updated
A Hunter Valley environmental group is calling for a national park to be established near Cessnock with the sole aim of preventing the extinction of a rare bird, the Regent Honeyeater.
Topics: national-parks, birds, endangered-and-protected-species, cessnock-2325, newcastle-2300, kurri-kurri-2327
The head of the Bureau of Crime Statistics says aside from some pockets of increased crime in the Hunter region, the latest figures are mostly positive for Newcastle and across the Valley.
Topics: crime, cessnock-2325, maitland-2320, newcastle-2300, muswellbrook-2333
A post mortem examination will be conducted today to determine how a toddler died at Cessnock.
Topics: death, police, cessnock-2325, newcastle-2300
Posted| Updated
Police investigating the death of a toddler in the Hunter Valley say the boy's death was not natural.
Topics: police, death, cessnock-2325, newcastle-2300
Posted| Updated
Hunter Valley police are investigating the death of a 19-month-old child at a home in Cessnock.
Topics: police, cessnock-2325
A Hunter Valley man will face court next month charged over a series of firearms and car rebirthing offences after two police raids on his Sawyers Gully property.
Topics: crime, police, cessnock-2325, maitland-2320
A Hunter Valley greyhound trainer has welcomed the findings of a state parliamentary inquiry into the struggling industry.
Topics: sport, federal---state-issues, newcastle-2300, cessnock-2325
Cessnock Labor MP Clayton Barr is warning the state government unemployment in his electorate could sky-rocket under the Premier's vocational education reforms.
Topics: vocational, states-and-territories, cessnock-2325
The Hunter Valley Wine and Tourism Association says the opening of the Hunter Expressway will be a major boost to the local industry.
Topics: road-transport, tourism, viticulture, newcastle-2300, branxton-2335, cessnock-2325
Posted| Updated
Ratepayers at Maitland, Cessnock and Singleton have two weeks to comment on plans by their local councils to raise revenue well above the rate peg limit.
Topics: local-government, maitland-2320, cessnock-2325, singleton-2330, muswellbrook-2333
Cessnock Council appears to be making substantial inroads into reducing the amount of time it takes to determine development applications.
Topics: local-government, urban-development-and-planning, cessnock-2325
The Weather Bureau says while temperatures across the region were average over the summer, some parts of the Hunter recorded the driest three months for almost 35 years.
Topics: weather, newcastle-2300, williamtown-2318, cessnock-2325, scone-2337
Posted| Updated
There is a renewed sense of optimism in parts of the Hunter's farming sector, with parched countryside taking on a green tinge after recent rain.
Topics: rainfall, drought, agribusiness, muswellbrook-2333, singleton-2330, cessnock-2325, merriwa-2329, newcastle-2300
Local MP George Souris told Michael Condon he has been pushing hard to help for a number of regions in his electorate affected by drought.
Topics: drought, agricultural-policy, agricultural-prices, rainfall, state-parliament, federal---state-issues, sydney-2000, nsw, cessnock-2325
The latest data from the New South Wales Bureau of Crime Statistics shows the number of child sexual assault victims in Cessnock, Newcastle and the Upper Hunter Shire are well above the state average.
Topics: child-abuse, sexual-offences, assault, newcastle-2300, muswellbrook-2333, cessnock-2325
Cessnock Council says it will continue to work with Roads and Maritime Services to improve safety at three key intersections in the local government area.
Topics: road-transport, road, cessnock-2325
Hunter Valley horse breeders will escalate their push for extra protection from open cut mining after more of their land was excluded from future coal seam gas (CSG) activities.
Topics: coal, oil-and-gas, environmental-impact, muswellbrook-2333, cessnock-2325
Cessnock Council says it's yet to decide whether it will defend in court its approval of a new steel mill near Kurri Kurri.
Topics: environmental-impact, urban-development-and-planning, endangered-and-protected-species, cessnock-2325
A residents group has launched court action against Cessnock Council's decision to approve a development at a controversial industrial estate near Kurri Kurri.
Topics: endangered-and-protected-species, urban-development-and-planning, local-government, cessnock-2325, kurri-kurri-2327
A twist on the traditional 'tug boat ballet' will be a highlight of tomorrow's Australia Day celebrations on Newcastle harbour.
Topics: australia-day, newcastle-2300, maitland-2320, cessnock-2325, speers-point-2284
Posted| Updated
After concerns local roads will not cope with the extra traffic when the Hunter Expressway opens in the coming months, the state government has allocated several million dollars for improvements.
Topics: building-and-construction, singleton-2330, ardglen-2338, muswellbrook-2333, cessnock-2325, heddon-greta-2321, newcastle-2300
A Newcastle petrol station attendant has had his ear slashed, just hours before offenders used a gun and baseball bat to rob a service station at Cessnock.
Topics: assault, courts-and-trials, cessnock-2325, islington-2296
Inspectors from the Fair Work Ombudsman are visiting Hunter vineyards this week to ensure grape pickers are being paid correctly.
Topics: viticulture, cessnock-2325, muswellbrook-2333, pokolbin-2320


text:
Health Law Extends Medicare Solvency to 2029, Trustees Say
Projected costs are slightly lower overall than in last year's report, reflecting lower-than-expected costs in 2008-2009, which were partially offset by higher benefits from phasing out the coverage gap.
The report says the largest projected savings under the healthcare reform law comes from lower annual increases in the prices Medicare pays for services by hospitals, skilled nursing facilities, home health agencies, and most other providers. Payment increases will be reduced by the increase in "multifactor" productivity for the economy overall, which is about 1.1% per year.
Other provisions reduce Medicare costs through lower payments to private Medicare Advantage health plans. The tax hike of .9% of earnings above $200,000 for single taxpayers or $250,000 for married couples also directly benefits the Medicare Trust Fund.
Projected costs for Part B are also lower because of the health reform law, the report states. Part B spending now approximates 1.5% of Gross Domestic Product. Last year's Trustees report projected that would increase to 4.5% by the end of the 75-year projection period. However, now, under current law, it is projected to reach only 2.5% of GDP by the end of the trustees' 75-year projection period.
Part B is in financial balance because beneficiary premiums and general revenue financing are reset each year to match the expected costs for the next year.
Comments are moderated. Please be patient.
- CNO Leads $1M Charge for New Scrubs, Uniforms
- Targeting Self-Insured Populations
- Sharp HealthCare Leaves Pioneer ACO Program
- MA an Insurance Proving Ground for Providers
- Acute Kidney Injury Gets New Focus
- mHealth Tackles Readmissions
- 'Kafkaesque' Value System Unfairly Penalizes Doctor Pay
- States Without Medicaid Expansion Search for Alternatives
- Some Cancer Hospitals' Quality Data Will Soon Be Public
- Half of All Primary Care, Internal Medicine Jobs Unfilled in 2013


text:
In Jay-Z's first extended video since he agreed to sell his interest in the Nets, he repped Brooklyn by wearing his Mitchell and Ness leather cap. The video, shown at halftime of Game 5, was a...
Jamie Foxx was all about the Brooklyn Nets on Saturday Night Live. He opened his monologue talking about the Nets and the new popularity of black, wore a Hello Brooklyn t-shirt in a bumper shot and
Jamie Foxx joins a growing cast of celebrities seen in Nets gear. He showed up in SNL promos wearing a "Hello Brooklyn" t-shirt. Among those who've preceded him: rapper Fabolous, comedian Jimmy...
It's a 24 minute documentary made famous by an encounter Jay-Z has while encouraging fans to use the subway to get to Barclays Center. But the same documentary talks about how he got involved with...
President Obama's re-election campaign got a boost Monday from Jay-Z. The rapper and minority owner of the Nets is shown in both jacket and tie as well as t-shirt and Nets cap. The last image, in...
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text:
1956 Chevrolet 31001956 Chevrolet 3100 Pickup ProjectFrame completed with brand new Scotts IFSBoxed where necessaryChevrolet Corvette style Master CylinderBrand new Backing Plates Drums and... More
1954 Chevy 5 window pickup truck-3100 series 6 cylinder, 4 speed, 12 volt electrical, new brakes, seals, alignment, new aluminum radiator, battery, cables, new fuel pump,... More
1946 chevrolet shortbed rebuilt 216 6cyl engine 4 speed transmission with new clutch rust free arizona truck brand new oak bed all new crome... More
1957 Chevrolet 3100 3 Window, An amazing 3 window (small rear window) 1957 Chevy Pickup, with a small block Chevy. The body is in... More
1954 Chevrolet 3 window ,short bed. 235 6 cyl,3 speed column shift. Engine runs great, trans and rearend great also. 99% complete. Truck NEEDS... More
Another really nice Chevy PU that had an amateur frame off restoration. It looks good. A very solid Eastern Washington farm truck. If you... More
This nice pickup came out of Idaho. Later 235 6 cylinder engine. Compound low 4 speed transmission. Dark green metallic paint. Very good looking... More
1953 CHEVY PICKUP WITH A SHORTBED. . . . 5 WINDOW. . . . . . 54 CHEVY PICKUP GRILL. . . . .... More
Up for sale is a 1950 Chevy 5-Window flatbed pickup. It has a 327cid V-8, TH 350 automatic transmission, Edelbrock intake with a Holley... More


text:
The Origins of Judicial Review
Steven G. Calabresi
Northwestern University - School of Law
Jasmine Owens
Northwestern University - School of Law
February 5, 2014
Northwestern Public Law Research Paper No. 14-05
Northwestern Law & Econ Research Paper No. 14-01
This paper argues that judicial review usually emerges in response to a nation's need for an umpire to resolve federalism or separation of powers boundary line disputes. Once such an umpire is established, judicial review tends to expand to protect individual rights as well as umpiring among different levels and branches of government. We consider and reject Professor Ran Hirschl's hegemonic preservation theory, as set out in Towards Juristocracy, and instead focus on the emergence of judicial review in France, Germany, Canada, Australia, India, the United Kingdom, and the European Union. We believe that these very populous and economically prosperous jurisdictions are more revealing of the origins of judicial review as an institution than are the four small jurisdictions that Professor Hirschl focused on. One implication of our study is that it may be important for courts to continue to hear and decide federalism and separation of powers boundary line disputes because doing so legitimates judicial action in individual rights Bill of Rights cases.
Number of Pages in PDF File: 153
Keywords: Constitutional Law, Comparative Law, Separation of Powers, Federal Jurisdiction
JEL Classification: K10, K30, K33working papers series
Date posted: February 8, 2014 ; Last revised: March 15, 2014
Suggested Citation
© 2014 Social Science Electronic Publishing, Inc. All Rights Reserved.
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text:
22 Jan 2014
Naked Detox 2 in 1
I have fairly long naturally wavy hair and I use quite a lot of products to keep my waves looking healthy and give it some bounce so about once a week I like to use a clarifying shampoo to get my hair back to basics and give it a deep clean and rid it of any buildup
This past month I've been using the Naked Detox Peppermint & Sorrel Leaf 2 in 1 Shampoo & Conditioner* This is targeted at removing the build up of dirt caused by pollution and the build up of products over time. It is gentle on my scalp which can be quite sensitive and this feels like it really cleans and takes my hair back without drying it out or being too harsh & stripping all its natural oils.
When I have used this my hair feels clean, glossy and my waves are light and have natural bounce without being weighed down. Its easy to style and looks healthy. I love that this is a 2 in 1 product and I don't feel the need to add extra conditioner after using this as it doesn't strip my hair. When I use this I am super fast in the shower, I might get a few more 2 in 1 products for speedy showering.
This has a fresh scent almost like cut grass, I can't smell the peppermint too much, the scent isn't the best but it's not overpowering & it gets the job done well, so I can't complain. Naked pride themselves on being Cruelty Free and this product is 97% natural, no parabens, SLS or petrochemicals so it's ticking all the boxes.
If you want a clarifying shampoo that's gentle and will leave your hair clean & light, then this is for you.
Naked Detox 2 in 1 Shampoo & Conditioner – £3.99 for 250ml. Naked do a huge range of hair care & body care so if this particular product isn't your thing, ret assured they will have something to suit your needs.
Please note that most of the Naked range are Vegan Friendly but incase you're wondering these are the few products that currently are not Vegan Friendly, as these contain either honey, beeswax or milk derivatives..
- Coco de Mer Body Butter
- Smooth Silky Shampoo
- Shine Hydrating Shampoo
- Shine Hydrating Conditioner
- Colour Protection Conditioner
- Volume Body Building Conditioner
- Heat Defender Heat Protection Spray
- Mama Stretch Mark Cream
Let me know if you have tried anything from Naked & if so what products you would recommend.
Products that are marked with an * have either been sent to me for my consideration or I've received at events. I'm under no obligation to review them on my blog. However if I do, the reviews are 100% my own
5 Responses to "Naked Detox 2 in 1"
Love the sound of this! I like a good detox shampoo and I'm looking for a new one actually. I'm not a fan of 2 in 1 usually as they don't condition my bleached hair well enough but I love them for taking swimming etc with me so maybe this should be my new one. Thanks for the great review x
Claire | AgentSmyth
I love Naked Brunette shampoo & conditioner, their products smell amazing! xx
Quite Frankly She Said – UK Lifestyle Blog
I instantly love the brand which is cruelty free! Great review Vicki! X
I really want to try Naked but I just haven't got round to it. I would love to try the shampoos, they sounds lovely! Plus its great they are cruelty free. More brands need to follow!
Belle x
Mascara & Maltesers


text:
Linda Fishman Hoyle
The Social Spotlight is Going to Shine on #OOW14
A Guest Post by Mike Stiles, Senior Content Manager for Oracle Social Cloud (pictured left)
Want to see an example of "busy" and "everywhere"? Then keep an eye on the Oracle Social Cloud team as they head into this year's Oracle OpenWorld. Famous for their motto of "surely we can tackle even more," Oracle's top socializers will be all over Moscone, from the Social Intelligence Center in CX Central to 16+ social track sessions to live demos to comprehensive social coverage. Oracle Social Cloud will be trumpeting the social business imperative with live, interactive displays and inspiring speakers from Oracle, General Motors, Chevrolet, FleishmanHillard, Nestle, Polaris, Banc of California, CMP.LY and more.
Catch as many of these highlights as you can. You know how we social people love for people to follow us:
- Social Intelligence Center: Swing by the Oracle SRM "Social Intelligence Center" in CX Central in Moscone West. We don't know if it will literally make you smarter, but it is a real world demonstration of how the Oracle Social Cloud's Social Relationship Management (SRM) platform serves up big data visualizations. Specifically, we'll be watching the web and social chatter around #OOW14 using advanced analytics and deeper listening. You can see the new graphical representations of social data and global activity, get some great ideas for establishing a Social Intelligence Center at your brand, or see firsthand how the Oracle SRM platform is a mean, modernizing, social management, streamlining machine. And don't forget to tweet about what you see.
- "Financial Services: Why Social Media Makes Cents" with Tom Chernaik of CMP.LY; Kevin Salas, Banc of California; and Angela Wells of Oracle Social. Monday, Sept. 29 @ 1:45p.m. [CON8561]
- "A Sky-High Overview: Oracle Social Cloud" with Meg Bear, Group Vice President of Oracle Social. Tuesday, Sept. 30 @ 10 and 11:45a.m. [TGS8068]
- "Show Me the Money: Building the Business Case for Social" with Holly Spaeth of Polaris; Michelle Lapierre of Marriott; Meghan Blauvelt, Nestle; and Angela Wells of Oracle Social. Wednesday, Oct. 1 @ 11:45a.m. [CON8551]
- "Social Relationship Management: Lessons Learned from the Olympics, Super Bowl, Grammys and More" with Jamie Barbour of Chevrolet; Melissa Schreiber of FleishmanHillard; and Erika Brookes of Oracle Social. Wednesday, Oct. 1 @ 1p.m. [CON8349]
- "Global Command Centers: Why Social Engagement is Key to Connect with Customers" with Rebecca Harris and Whitney Drake of General Motors; Alan Chumley of FleishmanHillard; and Tara Roberts of Oracle Social. Wednesday, Oct. 1 @ 2:15p.m. [CON8350]
- "Whose Customer is this Anyway? Rise of the CCO, the CDO and the "New" CMO" with Jeb Dasteel, Oracle's Chief Customer Officer (CCO); other C-Suite executives; and Erika Brookes of Oracle Social. Wednesday, Oct. 1 @ 3:45p.m. [CON8457]
- "Leveraging Social Identity to Build Better Customer Relations" with Andrew Jones of the Altimeter Group. Thursday, Oct. 2 @ 11:30a.m. [CON8348]
- "When Social Data = Opportunity: Leveraging Social Data to Target Custom Audiences" with Michelle Lapierre of Marriott; and Cory Treffiletti of Oracle. Thursday, Oct. 2 @ 12:45p.m. [CON8554]
Want the most thorough coverage of Oracle Social's OpenWorld activities imaginable? Then by all means make sure you friend and follow us on all our channels, including Twitter, Facebook, Google+, and LinkedIn. And subscribe to our daily Social Spotlight podcast!
We want YOU to contribute to our channels and share the top sights, sounds and takeaways that you're getting from OpenWorld. Register today and we'll see you in San Francisco September 28 - October 2, 2014!
Oracle EPM Cloud is Ramping Up; Hear the Latest at Oracle OpenWorld 2014
A Guest Post by Jennifer Toomey, Senior Director, Oracle Business Analytics (pictured left) Normal 0 false false false EN-US X-NONE X-NONE
/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-fareast-font-family:Calibri; mso-bidi-font-family:"Times New Roman";} Oracle Planning and Budgeting Cloud has gained more than 100 customers and 5,000 users since its release six months ago. This is just the beginning of more Enterprise Performance Management Cloud offerings to come! See the latest product features and hear about the near-term roadmap at Oracle OpenWorld 2014 in San Francisco, September 28 - October 30, 2014.
Kick-Off General Session—Moscone West, Room 2008
Oracle's Balaji Yelamanchili, Senior VP of Product Development, will announce the latest innovations and what's coming for Oracle EPM on Monday at 1:30 p.m. He will include a demo of our next EPM Cloud offering, Oracle Financial Performance Reporting Cloud.
Conference Sessions and Customer Panel—Moscone West, Room 3008
We have scheduled a number of sessions to present the EPM Cloud roadmap and upcoming offerings. For Oracle Planning and Budgeting Cloud, we will showcase the new FUSE interface and also feature a customer panel with Manhattan Beachwear and Communications Test Design, Inc. (CTDI).
- Oracle Enterprise Performance Management Cloud—Tuesday at 10:45 a.m. [CON8545]
- Introduction and Update: Oracle Planning and Budgeting Cloud—Tuesday 5:00 p.m. [CON8556]
- Introduction to Oracle Financial Performance Reporting Cloud—Wednesday at 10:15 a.m. [CON8359]
- Customer Success: Oracle Planning and Budgeting Cloud—Wednesday at 11:30 a.m. [CON8552]
- Developing a Proper EPM Deployment Strategy for Cloud and on-Premises Solutions, featuring partner, Linium—Thursday at 1:15 p.m. [CON4348]
Dedicated Demo Pod #3895—Moscone West
In the Demo Grounds, we plan to highlight the upcoming mobile capabilities and new FUSE interface of Oracle Planning and Budgeting Cloud, as shown here:
Oracle OpenWorld is always an exciting experience so register today. We are looking forward to sharing our latest success and plans for EPM Cloud with you!
Jennifer Toomey
Senior Director, Product Marketing
Oracle Business Analytics
Oracle HCM Cloud Primed for OpenWorld 2014
A Guest Post by Mike Vilimek, Director of Product Marketing, Oracle HCM Cloud
At Oracle OpenWorld 2014 all things HCM will again be a dedicated "event within an event" called HCM Central @ OpenWorld. This year's experience promises to be even better than last year's and we want to let you know why you should be excited and eager to attend.
Customer Success Stories
Nothing is more convincing than to hear success stories from businesses just like yours. That's why at this year's event we will have numerous customers sharing their stories of successfully moving to Oracle HCM Cloud. Here is just a sampling of what is planned.
- BioMarin Pharmaceutical—Talent Acquisition Cloud for Midsize Companies with Oracle E-Business Suite [CON4527]
- BlackRock—HR Transformation at BlackRock [CON5836]
- BMO Financial Group – Implementing Oracle Learn Cloud: The Value of Partnering [CON8691]
- Chick-fil-A – Oracle HCM Cloud: Integration with Enterprise Identity Management [CON5987]
- Cox – Integrated Talent Management: Cox's Journey to the Cloud [CON7473]
- National Instruments – Oracle Fusion HCM: From RFP to Reality [CON2357]
- Sierra Club – Jumping the Gap: Moving Recruiting into the Cloud from the Grass Roots [CON7515]
Integration and
A main theme throughout the event will be integration and unification. Session speakers and Oracle product experts will share roadmap details, and will talk about how the Oracle Fusion and Oracle Taleo platforms are being unified across all dimensions including user experience, process, data, tools, and technology within the Oracle HCM Cloud.
Oracle's HCM Cloud is
Personalized, Connected, and Secure
We know that the notion of moving HR systems to the cloud raises questions for customers. Will I be able to set up the applications in a way that meets our unique business needs? Can we still integrate with our other on-premise systems? How secure will my data be in the cloud?
Another major theme throughout this event will be that, unlike other clouds, Oracle offers a modern
cloud that is personalized, connected and secure.
Personalized: Oracle's Cloud provides all the benefits of SaaS (speed, simplicity and lower costs) – as well as the ability to tailor applications to your unique business.
Connected: Oracle's Cloud provides seamless integration of data and processes across cloud, on-premise, and third party applications.
Secure: Oracle's Cloud provides top-to-bottom security from the industry leader, including complete data isolation and security at multiple tech layers.
Employee Experience
Journey Mapping (EXJM)
We will be holding an EXJM session at OpenWorld. EXJM, based on the very successful customer experience journey mapping (CXJM) methodology, is designed to deliver a better employee experience to improve engagement, productivity, performance, and competitiveness. The highly interactive workshops have been getting rave reviews because they provide valuable insight into improving employee experiences without pitching a product—a refreshing change for many.
Great Venue and Entertainment
HCM Central @ OpenWorld will be held at the beautiful Palace Hotel, and as always, the entertainment will be top notch. The Oracle Appreciation Event will feature Aerosmith and the hip-hop duo Macklemore & Ryan Lewis.
So, what are you waiting for? Register today and we'll see you in San Francisco, September 28 - October 2, 2014!
Mike Vilimek
Director, Product Marketing
Oracle HCM Cloud
What's New from the Oracle Marketing Cloud at Oracle OpenWorld 2014
A Guest Post by Laura Vogel, Director, Oracle Marketing Cloud Events (pictured left)
Marketing—CX Central is your hub for all things Marketing related at OpenWorld in San Francisco, September 28-October 2, 2014. Learn how to personalize the modern marketing journey to improve customer loyalty. We're hosting more than 60 breakout sessions, half of which will highlight customer success stories from marquee brands including Bizo, Comcast, Dell, Epson, John Deere, Lane Bryant, ReadyTalk and Shutterfly.
West, Levels 2 and 3
To learn more about how modern marketing works, visit Moscone West, levels 2 and 3, for exciting demos of each of the Oracle Marketing Cloud solutions (BlueKai, Compendium, Eloqua, Push I/O, and Responsys). You also can check out our stations for Vertical Marketing Best Practices, the Markie Awards, and more!
CX Spotlight Sessions
- "Accelerating Big Profits in Big Data," Jeff Tanner, Baylor University
- "Using Content Marketing to Impact Every Stage of the Buyer's Journey," Jennifer Agustin, Bizo
- "Expanding Your Marketing with Proven Testing and Optimization," Brian Border, Shutterfly and Matthew Balthazor, Epson
- "Modern Marketing: The New Digital Dialogue," Cory Treffiletti, Oracle
A Special Marquee Session
Dell's Hayden Mugford will speak on "The Digital Ecosystem: Driving Experience Through Contact Engagement." She will highlight how the organization built a digital ecosystem that supports a behaviorally driven, multivehicle nurturing campaign. The Dell 1:1 Global Marketing team worked with multiple partners to innovate integrations with Oracle Eloqua, Oracle Real-Time Decisions for real-time decision logic, and a content management system (CMS) that enables 100 percent customized e-mails. The program doubled average order values for nurtured contacts versus non-nurtured and tripled open and click-through rates versus push e-mail.
It Wouldn't Be an Oracle Marketing Cloud Event Without a
We're hosting CX Central Fest: a unique customer experience specifically designed for attendees of CX Central. It will include a chance to rock out at a private concert featuring Los Angeles indie electronic pop group, Capital Cities! Join us Tuesday, September 30 from 7-9 p.m.
Other Oracle Marketing Cloud Session Highlights
- Thought leadership by role
- Exploring the benefits of moving to the Cloud
- Product line roadmaps and innovations in Marketing
- Technical deep dives for product lines within Marketing
- Best practices and impactful business measurements
- Solutions that are integrated across CX
Target Audience
Session content is geared toward professionals in Marketing, Marketing Operations, Marketing Demand Generation, Social: Chief Marketing Officers, Vice Presidents, Directors and Managers.
Customers attending Marketing—CX Central @ OpenWorld will be able to:
- Gain insight into delivering consistent cross-channel marketing
- Discover how to provide the right information to the right customer at the right time and with the right channel
- Get answers to burning questions and advice on business challenges
- Hear from other Oracle customers about recommended best practices to help their organization move forward
- Network and share ideas to help create a strategy for connecting with customers in better ways
Resources At a Glance
- Register Now
- Track Site—View Marketing Sessions 72 1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}
- Focus on Session Doc
- Downloadable Justification Email
OpenWorld is a fabulous way for you to see all that Oracle Marketing Cloud has to offer. Register today.
Geared Up for Oracle Sales Cloud Customers at Oracle OpenWorld 2014
A Guest Post by Michael Richter, Director, Product Management, Oracle Sales Cloud
(pictured left)
Oracle OpenWorld 2014 is the place to be for
sales professionals to stay informed, learn, and network. This year
promises to be the best ever!
What's New and Different?
We are centralizing all Oracle Sales Cloud conference sessions and the Oracle Sales Cloud demonstration zone on the second floor of Moscone West. It is called Sales @ CX Central and will be the headquarters for all things CX Sales. Registered participants can attend sessions and immediately experience live demonstrations on the same topic conveniently located on the same floor. This will help participants easily connect with Oracle product experts, implementation partners, and customers with similar interests and challenges.
Kick-Off General Session in Moscone West
On Tuesday, Scott Creighton, VP of Product Management, will announce the latest innovations for Release 9 at 10:00 a.m., Room 2001. Hitachi Consulting, sponsoring partner, will join Creighton on stage.
Conference Sessions
Oracle Sales Cloud will host more than 50 conference sessions this year. A series of Release 9 Essentials sessions, led by the Oracle Sales Cloud product management team, will include overviews of the latest product enhancements and roadmap, case studies, demonstrations, and shared insights by customers and partners on these topics:
- Core Sales Force Automation
- Sales Analytics
- Sales Performance Management
- Mobile
- Financial Services B2B Customers
- How to Customize, Extend and Integrate with Oracle Sales Cloud
Of Special Interest
We will have conference sessions, panels and demonstrations on these topics:
- Integrating Sales Cloud with On-Premises Solutions or Other CX Pillars by Panasonic UK, Multi-Color Corporation, and Altec, who have all extended their capabilities through integrations or by using Oracle's platform
- Partner Relationship Management by Infosys and Oracle
Smartphones and Tablets is a session for customers looking to equip
their sales force for increased productivity with smartphones or to run
their business using tablets
Meet the Experts
Conference goers can meet informally with Oracle experts in Room 2001A at Moscone West on these topics:
- Core SFA―Wednesday at 12:45 p.m.
- PaaS and Configuration―Wednesday at 3:15 p.m.
- Smartphones―Thursday at 10:15 a.m.
Customer Panels
We have scheduled two popular customer panels in Moscone West:
- Wednesday at 10:30 a.m., Room 2003―Evaluating a CRM System
- Thursday at 2:00 p.m., Room 2001―Sales Productivity by Batesville, Acorn Paper Products, and Oracle
Partner Panels
The following three panels of implementation experts include Capgemini, Config Consultants, WhiteLight Product Group, Hitachi, BizTech, Accenture, Steria Mummert Consulting, Apex IT, Conemis AG, ec4u, and Boxfusion:
- Thursday, 10:15 a.m., Room 2003―Extending Siebel and other on-premises systems
- Thursday 11:30 a.m., Room 2003―Migration
- Thursday 1:00 p.m., Room 2003―Mobile and Analytics
Customer Events
Finally, an Oracle OpenWorld preview for Oracle Sales Cloud would not be complete without mention of customer events:
- Sunday―the annual Oracle Sales Cloud Customer Advisory Board meeting
- Monday―a Customer Connect member reception
- Tuesday―the CX Central Fest @ OpenWorld, featuring the electronic pop group--Capital Cities
A Different Theme Every Day
Each day the CX Central zone will have a different theme:
- Monday―Industry solutions by customers
- Tuesday―Roles, thought leadership, and innovation, which includes the six Release 9 Essentials sessions and a presentation by industry analyst Rebecca Wettemann of Nucleus Research
- Wednesday and Thursday―A multitude of different CX and on-premises integration scenarios, with kiosks staffed by product managers and sales consulting experts
At a Glance
- The Focus On Documents is a comprehensive listing of all Oracle Sales Cloud sessions
- The Sales-CX Central @ OpenWorld brochure shows the featured marquee sessions with session spotlights and extended listing
- Register now!
Oracle OpenWorld is always over the top. This year will be no different,
especially for our Oracle Sales Cloud customers. And remember, it's all happening on the second floor of Moscone West, September 28 - October 2, 2014.
Michael Richter
Director, Product Management
Oracle Sales Cloud
Social Commerce: Shopping Inside of Social
A Guest Post by Mike Stiles, Senior Content Manager for Oracle Social (pictured left)
We know the value of friends recommending products to friends, but are we seeing these motivated transactions conducted immediately on the social platforms themselves? Is social commerce still a thing?
What really seems to matter most is whether or not brand participation on social channels is generating incoming traffic to wherever transactions happen to be transacted. In fact, the very definition of sCommerce has quietly morphed over the years from sales conducted on Facebook, to sales resulting from social.
On-Facebook stores are still available, of course. Brands like J.C. Penney, GNC, Levi's and 1-800-Flowers have done it or are doing it. But the real drive, budget-wise, is to use social to generate traffic and leads as opposed to building social stores. Social budgets are also moving to rounding up leads and sales as opposed to branding. The expectations for pre-sold shoppers to come from social to the brand's transaction location and make the purchase are high.
And yet…despite a Shopify survey that found Facebook driving almost two-thirds of social visits to Shopify stores and claiming a 129% year over year increase of orders from social, and despite the barely known Polyvore driving the top average order value of $66.75, less than 2% of traffic to retailers' sites comes from social. And almost half of retailers said less than 1% of social shoppers wound up buying anything. The best social conversion rate is Facebook's 1.85%.
So what's broken? Every hoop a buyer has to jump through is a golden opportunity for that buyer to reconsider, change their mind, or put off the purchase. The shortest, most frictionless path from discovery to reassurance to sale should be every brand's Apollo mission. And since two of those three things are happening primarily on social, sales inside of social, that original definition of sCommerce, might be worth a solid second look.
The social nets are inching forward. Pinterest, the proclaimed king of purchase intent, has rich pins so prices and inventory can be updated real-time. You can reply to tweets with Amazon product links adding #AmazonCart and throw the item into your shopping cart. You can make AMEX purchases by adding a hashtag. But these things amount to better social catalog experiences or buy link usage, not purchase-inside-social opportunities.
Pictures leaked from Fancy in January gave us a peek at Twitter Commerce. Brand tweets can be expanded to show a Buy button, from which you could purchase the item inside the Twitter app. Now we're talking. OpenSky is trying to get there as well.
The goal is to capitalize on everything social brings in terms of shopping and exposure to products tied to users' visible interests, capitalize on the trusted recommendations of social connections, use content as your virtual end-aisle displays, use the ongoing social relationships you have with customers and rich social data to keep bumping them toward a purchase, customize their experiences, and find the quickest way to satisfy the buying impulse when it strikes.
Finding something you want to buy in a store and then being told by the clerk you have to go two buildings down to buy it sounds silly. Digital hoops are equally silly.
"Why I Left The Wall Street Journal To Join Oracle" by Michael Hickins
Michael Hickins (pictured left) worked for The Wall Street Journal as editor of its CIO Journal.
Now he works for Oracle as the director of strategic communications.
He made the move to "get closer to the people who make and use technology." He believes that the technology made by companies like Oracle is changing the world. He wants to help people understand those changes and be part of their stories.
As a reporter, Hickins' vision of the world "was limited by what people choose to share." He felt removed from what he was writing about. His readers were at an even greater distance from the source.
So instead of continuing to write "from the safety of his cave," he has joined one of the greatest technology companies in history so that he can experience technology first hand and tell the world about the far-reaching effects of Oracle Cloud innovations.
Read the article.
Oracle Social Launches LinkedIn Support
A Guest Post by Meg Bear, Oracle Vice President
In response to the announcement, Alan Lepofsky, VP & Principal
Analyst at Constellation Research said, "LinkedIn Company and Showcase
pages are an important destination for brands, so at a time where
LinkedIn is removing access to their API from almost all partners, this
new feature is an excellent addition for Oracle customers."
From a customer perspective, this allows Oracle Social customers to now have the ability to publish, engage, automate, and analyze LinkedIn activities within the SRM platform. Customers can leverage SRM's proprietary features including Dynamic Link Tracking and Smart Publishing, as well as existing SRM integrations with Oracle Marketing Cloud (Eloqua) for LinkedIn.
This new capability is in direct response to the field requesting LinkedIn support. Customers have enthusiastically welcomed this new feature by turning it on the same day as the release.
For more details:
Press Release
Meg's Blog
ZDNet Article
Understanding Oracle Workforce Reputation Management
Talent Management Excellence Essentials is a go-to e-publication that covers talent, performance, and compensation strategies.
Mark Bennett, Director of Product Strategy at Oracle, contributed an article entitled "Workforce Reputation Management: Is social media the vital skill you aren't tracking?"
He starts with the premise that employees on social media present opportunities, as well as risks for organizations. When their presence is managed well, it can become a rich source of influence, collaboration, and brand recognition.
"Workforce reputation management technology helps organizations discover, mobilize and retain talent by providing insight into the social reputation and influence of the workforce while also helping organizations monitor employee social media policy compliance and mitigate social media risk."
Bennett says it is a tool that can support HR by helping to harness social media. He cites using it to improve talent processes, such as hiring, training and development, and discovering hidden talent. It can aid in uncovering a more complete picture of an employee's knowledge, skills and attributes. Workforce reputation technology provides a clearer picture of how a candidate or employee is viewed by peers and the communities he / she works across.
"Social media holds untapped insights about your talent, brand and business, and workforce reputation management can help unlock them," says Bennett. He asks his readers to think about how much more productive and efficient their organizations could be with this valuable information.
Read the full article on page 15 of the publication. No need to register or login
Hurd: "We're Laser-focused on Being No. 1 in the Cloud"
Plenty of runway. "The company estimates there is a $74 billion addressable market for its cloud apps," Hurd said.
Getting customers on board. It is anticipated that many of the thousands of Oracle on-premises customers will extend their installations by adding cloud modules. Others will migrate completely to the cloud.
Oracle's cloud army. Hurd reported Oracle has thousands of SaaS sales reps in more than 60 countries and about 19,000 certified consultants.
Fusion taking hold? "The confidence our sales force has in our (Fusion) products now over the past couple of years has leaped exponentially." That confidence is translating into sales for Fusion.
All ISVs are welcome. "Oracle has 19 data centers around the world. That coverage, combined with its unified technology stack makes a full-fledged move a no-brainer for ISVs."
Ready for the world. Oracle supports its cloud apps in 33 languages with localizations for more than 100 countries. Hurd said Oracle will continue to expand its data center footprint.
That's all great, but Hurd isn't satisfied. "Make no mistake, we're laser-focused on being No. 1 in the cloud."
Read the full article, which includes Hurd's presentation.
Content from the OHUG Global Conference 2014
Jeb Dasteel, senior vice president and chief customer officer at Oracle, describes the value of user groups this way: "Over and over again, we see that user group members are by far the most active and satisfied customers in our entire customer base. One of the best things that any Oracle customer can do to maximize the value from the investment is to join a user group."
Sixteen hundred members of OHUG gathered in Las Vegas June 9-13, 2014, to learn, network, and grow. This is a high-energy, relationship-rich conference.
We have two items of interest to share with you from OHUG:
1) Scan the digest of tweets (#ohugglobal) from the conference.
2) Read four mini interviews from Oracle HCM Cloud customers. The questions they were asked included What solutions are you using? What benefits are you realizing? and What advice do you have for others looking to move their system to the cloud?
- WAXIE Sanitary Supply―Q&A with Melissa Halverson, Benefits & HRIS Manager
- eVerge Group―Q&A with Bob Moser, Senior Director, Oracle HCM Applications
- Sonepar―Q&A with Jim Duran, Training Manager at Sonepar
- National Marrow Donor Program―Q&A with Tiffany Lyons, Senior HR Technology & Process Analyst
Zach Thomas: "The 7 Rules for Selecting Global HR Technology"
How far flung are the people with whom you work? It's pretty rare in our
global workplace to find a team with all members sharing the same
location. In this new environment, the talent pool can literally be the
whole world, but of course that scenario comes with its own set of
challenges, according to Oracle's Zach Thomas, Vice President of HCM
product strategy.
The challenges include: How to unify employees? How to attract the best new talent? How to manage the organization's culture, values, and goals? How to stay compliant with laws and practices in various countries? And how to cultivate high performing teams?
"At the heart of the process is technology — specifically, consumer-designed, intuitive tools available in the cloud and accessible through a gamut of devices," says Thomas in an article published by Talent Management Magazine entitled "The 7 Rules for Selecting Global HR Technology."
Here are the seven tenets, minus the intelligent discourse for each that Thomas includes:
- Find, recruit and hire the best talent no matter the location.
- Know each employee like he or she works right next to you.
- Empower social collaboration.
- Prioritize great performance.
- Streamline global payroll.
- Deliver compensation and rewards equitably and competitively.
- Make security and compliance central to HR processes.
Organizations can follow these seven principles to effectively manage
global workplaces, and as a result, says Thomas, give them "a
competitive advantage by helping pull in the best talent, increase
retention, streamline organizational processes, stimulate productive
collaboration and avoid legal snafus."
Read the full article.
How Does a 724% Return on Your Salesforce Automation Investment Sound?
A Guest Post by Oracle's Senior Director, Brian DaytonOracle Sales Cloud and Marketing Cloud customer Apex IT gained just that―a 724% return on investment (ROI) when it implemented these Oracle
Congratulations Apex IT!
Apex IT was just announced as a winner of the Nucleus Research 11th annual Technology ROI Awards. The award, given by the analyst firm, highlights organizations that have successfully leveraged IT deployments to maximize value per dollar spent.
Fast Facts:
- Return on Investment – 724%
- Payback – 2 months
- Average annual benefit – $91,534
- Cost : Benefit Ratio – 1:48
Business Benefits
In addition to the ROI and cost metrics the award calls out improvements in Apex IT's business operations—across both Sales and Marketing teams:
- Improved ability to identify new opportunities and focus sales resources on higher-probability deals
- Reduced administration and manual lead tracking—resulting in more time selling and a net new client increase of 46%
- Increased campaign productivity for both Marketing and Sales, including Oracle Marketing Cloud's automation of campaign tracking and nurture programs
- Improved margins with more structured and disciplined sales processes—resulting in more effective deal negotiations
Please join us in congratulating Apex IT on this award and the business improvements it made.
Want More Details?
Don't take our word for it. Read the full Apex IT ROI Case Study. You also can learn more about Apex IT's business, including the company's work with Oracle Sales and Marketing Cloud on behalf of its clients.
Be Prepared: Technology Trends Converge and Disrupt
Cloud. Big data. Mobile. Social media.
These mega trends in technology have had a profound impact on our lives.
And now according to SVP Ravi Puri from North America Oracle Consulting Services, these trends are starting to converge and will affect us even more. His article, "Cloud, Analytics, Mobile, And Social: Convergence Will Bring Even More Disruption" appeared in Forbes on June 6.
For example, mobile and social are causing huge changes in the business world. Big data and cloud are coming together to help us with deep analytical insights. And much more.
These convergences are causing another wave of disruption, which can drive all kinds of improvements in such things as customer satisfaction, competitive advantage, and growth.
But, according to Puri, companies need to be prepared.
In this article, Puri urges companies to get out in front of the new innovations. H3 gives good directions on how to do so to accelerate time to value and minimize risk.
The post is a good thought leadership piece to pass on to your customers.
The Oracle Cloud User Experience Continues to Evolve
A Guest Post by Kathy Miedema, Oracle Market Research Analyst
Vice President Jeremy Ashley and his Oracle Applications UX team are
continually asking: "What's the best way to deliver simplicity,
mobility, and extensibility so users can be even more productive?"
But didn't we just release the simplified UI for Release 8? Isn't that UI all about productivity?
Of course it is, but Ashley's team is making regular, incremental improvements to the user experience.
"Our mobile devices and a need for simplicity are behind this continued evolution of the Oracle user experience design philosophy," he explains. Ashley describes the newest approach to design as "glance, scan, commit." And at the heart of that philosophy is the infolet.
In this post, Kathy Miedema, Oracle market research analyst, pulls back the curtain to reveal what's going on in the Oracle UX research lab. It's new and exciting. It also reflects the deep knowledge and investment we're making in our user experience, which will keep us ahead of the competition.
Strategic design philosophy pushes Oracle cloud user experience to lofty new heights.
"It Isn't Easy At All; Otherwise, Everyone Would Be Doing It"
A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives
for the Oracle CX Service offering, kicked off a series of articles
about modern customer service. He contends that to take care of
customers―and the people that support those customers―companies need to
make it easy to deliver consistently great experiences. But it's not
easy; it's an art.
The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access.
Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1).
The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business.
Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes.
Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers' expectations. His advice—start with a platform that enables agile innovation, respects a company's unique needs, and has proven reliability to protect customer relationships.
Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers' questions easily, in context, with relevance, reliably, and accurately.
Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left):
Melinda Uhland, Oracle CX Product Management teaches us that happy
agents produce happy customers. A Modern Customer Service organization
is one that invests in its agents and empowers them with tools to make
them efficient and effective, which, in turn, improves customer results.
The Art of Easy―Making Easy, both Effective and Efficient (Part 6 of 6)
A Guest Post by Melinda Uhland, Oracle Service Cloud
In the case of "What makes the experience," it's the age old question
"which came first?" The chicken? or the egg? There is a strong vote for
the chicken (being the customer), as they squawk the loudest (especially
on Social), but within the contact center, there is strong evidence
that it was the egg (being the agent).
A Modern Customer Service organization is one that understands the importance of the agent experience as it relates to your customer's experience. A modern organization knows that its support agents must be more than a pretty smile on an empty box, or a handshake at an open door, or a hallmark welcome greeting. Modern Customer Service agents curate engagements that result in lasting and profitable relationships with their customers.
A customer's experience is frequently defined by how engaged he or she feels an agent is during an interaction―not just whether they were polite, but also whether they were trying to help. And there is a direct correlation between how engaged agents are and how empowered they feel in their jobs. A Modern Customer Service organization is one that improves its customer results by investing in the needs of its agents' experiences. It empowers its agents with the tools that make it easy for them to be efficient and effective.
To know how well you are doing on delivering a great agent experience, don't just look at CSAT reports (although they can be a good indicator).
Start by asking your agents:
- Are you being connected with customers that you can serve effectively?
- How effective is that connection so the customer isn't frustrated by the time they engage?
- Once engaged do the agents have access to the information needed to solve the issue?
- How many systems do they have to log into, search, and reconcile conflicting information?
- How many process scripts, cheat sheets, and memos do they have to manage and memorize to navigate the engagement?
- If they see an issue with the system/process during the interaction, can they apply/request a change?
- How long does it usually take to have the change applied?
- And, how many engagements will they have to handle without that change?
The list goes on, as does the time and frustration to your agents, if the engagement process isn't easy. Let's face it―you cannot afford to lose any of your agents. You have invested in them and your business needs to deliver. So, if you are still running your contact center as a legacy cost center, then chances are, you are driving up costs by not understanding your agents' needs:
- Your most seasoned agents: are your most valuable assets as they are the sherpas of your processes, saviors of your customers, and the spirit of your brand. They must be empowered for greatness. Honor their time to save your brand.
- Your average agents: are your building blocks for change, whose systematic rhythm can deliver the highest return on efficiencies. They must be empowered for consistency. Listen to their pains to save money.
- Your most junior agents are your future, with an untarnished view of how you can improve to get ahead. They must be empowered for success. Leverage their passion and their fresh perspective for change.
The Experienced Agent: "Don't waste my time!"
Your most experienced agents should be strictly focused on your most serious/complicated issues and/or on your highest value customers. Having your most valuable agents handle questions that could be addressed through an FAQ or a newer agent wastes money and time. By setting up the correct routing rules, you can ensure that your experienced agents handle only exceptions for overflow assistance when required. With the right solution, it is possible to automate the configuration and management of routing rules to match the right customers with the right agents, based on many factors beyond customer problem and agent skill. Configure rules based on availability, learned experience, language, time zone, county, wait times, customer value, etc.
The Average Agent: "It's not my fault!"
How many times have your agents picked up a call, provided their most friendly greeting, only to have been immediately yelled at by a customer? Your agent has to spend time calming the customer down, rather than assisting them with the real issue. Call Center agents go through this many times a day, and it can be a demotivating and costly occurrence to your efficiency and effectiveness metrics. Do these sound all too familiar?
- "I have been transferred three times and you keep asking the same questions!"
- "I don't have time to call you! Why can't I just do this online?"
- "I just spent an hour trying to navigate your Web site, only to get no answer, and now you want to CHAT?!
- "Do you know who I am on Social? You will regret keeping me waiting for my email response!"
- "I have been a great customer of yours for many years―doesn't that count for something?!"
The New Agent: "There's gotta be a better way!"
Your new agent just started and is excited to do well in his/her new role. S/he had some hands-on training with an experienced agent, got a memorized script to follow, a notebook with system log ins to use, an earmarked manual with policies to follow, and is set to start handling low-level support incidents in those already flooded channels. As you finish the agent's training, the song "Will they stay, or will they go?" plays in your head because you know the experience the agent is about to go through will either make them or break them. But, you did all you could, so if something goes wrong the customers become a necessary casualty. The complaints? Teething pains. The ideas for change? A no go. Given time, they agents learn the old ways are best!
This is another scenario that can be easily remedied with a Modern Contact Center, which is capable of unifying all the systems to a single log in to a centralized agent desktop. The desktop can be pre-configured with views and guides that simplify the learning curve and that walk agents through step-by-step processes, which are traceable down to each interaction and engagement across every channel.
A centralized knowledge base gives agents access to all public and internal knowledge at their fingertips, placing scripts inside of tools that can be applied easily. These tools, combined with a unified customer record drawn from any source master system of record (or external social site), equip your new agent to have relevant engagements, which help them improve customer experience from Day One.
By understanding the needs of your agents—and empowering them with the right tools, knowledge, and insights to better serve customers—you can easily make their jobs more engaging, their performance more effective, and their time more efficient. The Oracle Service Cloud empowers agents to meet today's customer expectations and become a valued part of the Modern Customer Service organization.


text:
Wonder Wheels 2 in 1 Clean Glass 500ml
Wonder Wheels 2 in 1 Clean Glass 500ml Product Description
The Wonder Wheels 2 in 1 Clean Glass 500ml effortlessly dissolves dirt, tree sap, bird lime, tobacco haze and finger marks, leaving streak-free glass. The non-abrasive formula cleans glass and mirrors to a sparkling shine. Containing the latest anti-mist technology for clear vision and enhanced driving. Use on glass, plastic, acrylics, perspex and polycarbonate headlamps.
Wonder Wheels 2 in 1 Clean Glass 500ml Features and Benefits
- Anti mist protection for clear vision and advanced driving
- Cleans glass, perspex, acrylics and plastic
- Suitable for use on sat nav screens
- Restores all glass and mirrors to a sparkling shine
- Non-abrasive formula
- Effortlessly removes dirt, bird lime, tree sap, grease, tobacco haze and finger marks in an instant
- Leaves streak-free glass both inside and out
- Suitable for use around the home
How can I get it?
Click & Collect
Delivery available
3 for 2 on Car Cleaning*
*excludes electrical items


text:
Thunderstorm Teacher Resources
Find Thunderstorm educational ideas and activities
Showing 1 - 20 of 276 resources
Students experiment with electricity to understand lightning. In this lightning lesson, students show how static electricity causes lightning. Students discuss questions about their experiment and gather important facts. Students recognize the dangers in lightning and how to be safe in a lightning storm.
Pupils create a thunderstorm by putting ice cubes and food coloring into a container and observe what happens to the food coloring. In this thunderstorm lesson plan, students discuss the cause and effects of thunderstorms and then complete a demonstration and draw what they see happening.
Fifth graders will identify the characteristics that define lightning and the different kinds of lightning. They learn to identify geographic causes for the formation of extreme lightning.
Young scholars examine thunderstorm formations, energy forms and their sources. In this thunderstorm lesson students complete several experiments for static electricity experiments.
Students determine the distance to nearby lightning strike or a distant thunderstorm. After a discussion on thunder and what causes it, they participate in an activity and discover how to calculate the distance of a storm by counting the seconds between the lightning and the sound of thunder.
Students investigate lightning. In this lightning lesson, students demonstrate how static electricity is in the air by observing how a balloon reacts to a charge.
Young scholars research lightning paying particular attention to how it is formed, where it is most likely to occur, and how most people struck by lightning survive.
Students determine the distance to a lightning strike. They complete a number of examples that determine the distance to a thunderstorm or lightning strike. They focus on safety during a thunderstorm.
For this thunderstorm worksheet, students read about thunder and lightning and the forces behind both. They also read about the timing difference between thunder and lightning. Students answer three critical thinking questions about thunderstorms.
While a comprehensive and interesting lesson on lightning, the focus could be changed to make it more applicable to classroom curriculum. Learners conduct research on lightning, create a PowerPoint, and share their presentations in this activity focusing on safety during a lightning storm.
Students review cloud formation and what they know thunder and lightning storms. Students work in groups to perform a series of demonstrations that show how an accumulation of electrical charges inside a cloud causes a lightning strike.
Third graders decide what they want to explore lightning, how to go about finding the answers, and deciding what skills they need to further study some of their questions.
What happens when two Van de Graaff machines are placed close together? Watch the electrons jump from one generator to the other creating baby lightning and thunder.
Students complete pre reading, writing, post reading activities for the book Thunder and Lightning. In this guided reading lesson plan, students complete writing, go over vocabulary, answer short answer questions, have discussions, and more.
Students research different types of lightning patterns and compare their origins to an experiment on static electricity. They research different types of lightning, and explain how different light patterns result from those charges.
Middle schoolers conduct experiments. For this weather lesson, students review what they know about weather elements such as cloud formation and storms. Middle schoolers conduct demonstrations and learn how lightning strikes.
In this weather instructional activity, students read about the mechanics of a hurricane and then complete 4 short answer questions based on the reading.
In this earth science learning exercise, students read and study about the formation of lightning and thunder using online resources. They complete 8 short answer questions that follow.
Young scholars conduct an experiment. In this lightning and thunder lesson, students learn how to figure out how far away a thunderstorm is.
For this reading comprehension worksheet, students read a factual text about thunder and lightning. Students answer 8 multiple choice questions.


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Essen Haus
Ratings: 33 | Reviews: 27 | Display Reviews Only:
4.63/5 rDev +15.5%
Worth the stop when in Madison. Located near the main drag. HWY 151 to the left. Authentic German all the way; atmosphere, uniforms, beer, food. The soft pretzels start it off just right. Alot of beer to choose from. This is a nice place to go. Not open for lunch. But you can go to the Come Back Inn which is so adjacent that I wonder if it is owned by the same people.
07-04-2003 21:49:41 | More by daledeee
4.6/5 rDev +14.7%
Wir gehen zum Essenhaus! Was a common battlecry for thursday nights, when a boot (2L) of beer was available for a mere $10, and 1/2L's were on sale for three (note: this has changed recently. Most likely after the looting that occured during the weekend graduation for the class of '05). The waitstaff is ever quick to please and the polka band blares away singing "I don't wan-her, you can have her, she's too fat for me, oh, she's to fat for me." Truly a pleasant germanic atmosphere. Kitchy as hell, but surprisingly authentic within that. Good beers, good times, good friends, what more could you want?
Oh, yeah, food. Avoid it at all costs. Overpriced and it tastes like poison.
Avoid the bathrooms too, if possible. Late in the night they get rather, uhhh, messy.
03-05-2006 20:38:33 | More by shbobdb
4.58/5 rDev +14.2%
Visited this place when on a trip for Penn State. Forgot all about it untill I saw it on the Food Network last night. This place is really cool. An incredible selection of German beers, both on draught, and in bottles. Service is great, and the patrons and decor add to make a stellar atmosphere. Didn't try the food, but a friend did, and what he had looked awesome! Can't wait to get back to Madison. (Believe me, it aint for the good lookin women)
09-19-2002 05:53:51 | More by psugrad98
4.58/5 rDev +14.2%
Great German bar atmosphere. We stopped primarily to enjoy several rounds of glass boots of Dab. Great selection of beers on tap and imports. Our servers were friendly and prompt. The waitstaff dons uniforms that are similar to "authentic" German clothing-- something right out of the Old World or what I might expect to see at an Oktoberfest celebration. Didn't eat dinner there, but we did snack on the soft pretzerls and those hit the spot perfectly. Would love to stop back again sometime and try the food.
03-11-2003 19:32:14 | More by Winter
4.55/5 rDev +13.5%
For a truly great selection of fine German beers on tap, there can't be too many places in the U.S. that can top the Essen Haus. Combine that with their attempts to replicate an old German beer hall through the selection of food and the staff's attire, and this is a must stop on any to-do list if you're in the area. When the polka band gets warmed-up and after the crowd has had a few boots of Spaten's Optimator, it's hard to imagine the tents of Munich being any more fun. The first year or so that I lived in Madison, I thought it was quaint and an interesting place, but I could take it or leave it. As time passes, however, each year I appreciate this place a little more and will miss it greatly when I have to move in the near future. From the Franziskaner wheat, to Dab, to the Spaten beers, it's always a delight to get a taste of great German brews.
Food is OK and occasionally excellent, but I wouldn't recommend it purely on the aspects of its German cuisine. The staff is friendly, but don't always seem to know as much as you would expect or hope about the beers on tap.
09-26-2004 00:25:40 | More by longarm
4.5/5 rDev +12.2%
06-09-2014 23:12:47 | More by TX-Badger
4.5/5 rDev +12.2%
The Essenhaus is a top beer bar and a must for anyone traveling to Madison. This place is second on my list (after the Memorial Union Terrace) of places to take friends from out of town. The Essenhaus features just about any German beer you could think of on tap! The specials are great. Half liters are only something like $2.50 during happy hour and boots (normally $16) are only ten bucks on Thursdays. Polka bands play there regularly. The waitstaff are great and wear traditional Bavarian garb. Its kitchy, dirty, and very Wisconsin. Their bottle selection is great too, plenty of good American crafts and the whole Lindemans line from Belgium. Better yet, the Essenhaus has a door to the Up North Bar on its SE wall and a door to the impressive Come Back Inn on its NW wall. If you dont care for German beer and cant find the craft you like at Essenhaus, just walk over to the Comeback, grab a pint, and carry it back over to the Essenhaus.
IMPORTANT NOTE: I am not rating the food because I dont want to bring down this bars score. For me this is a beer bar and I just ignore the whole restaurant part. Now this is very important dont eat here. Dont ask why. You do not want to know. Just, what ever you do, dont eat here. Dont even think about it. Avoid the Come Backs food too. Seriously!
04-03-2006 17:04:06 | More by DaPeculierDane
4.33/5 rDev +8%
Friday night preparty prior to Madison's Great Taste of the Midwest and Bell's had their Bell's ON (tap) found some amazing beers seldom released outside of Kalamazoo, MI
Easy to locate downtown location. Good value. Did not eat but what I saw looked OK
Place was full with beer fest folks but they were handling the load nicely. We were concentraiting of the special release Bell's and ignored bottles and other stuff on tap.
Essen Haus is connected to Come Right In, I enjoyed my last Bells a Bretty Rye beer on the sidewalk and eventually next door at the Come Right INN.
08-11-2009 17:08:01 | More by karst
4.28/5 rDev +6.7%
Wonderful downtown location. Beer garden open until dusk. Prices are are as reasonable as they are everywhere else downtown.
This was our first stop on our quasi-beertour of Madison. The inside is dark and bricky. I've only been to facimile German bars--including those in Amana which I've been told are *quite* authentic. That having been said, this place seemed nice and authentic to me. Only, it wasn't the kind of authenticity that takes itself too seriously. The guys were wearing Lederhosen but jokingly, over T-shirts. The girls were wearing German dress, too, but they looked cute, not gimmicky. I didn't even realize the bartender was dressed up, actually, since the outfit looked so nice. And the waitstaff was the tops.
Very wide tap selection, no so much for bottles. There were a couple of fairly rare beers on tap, but as things were just getting started I decided to keep it easy and go with a Bitburger.
Wisconsin's laxity with liquor laws is really refreshing. No, it's not like they don't ID you or anything like that. But little stuff--stuff that authorities in other states are senselessly strict about--they let go. Essen Haus is connected to Come Right In, and they let you take beer from one place into another. On top of that, there was no one out patroling the beer garden to make sure that you didn't stray more than X amount of yards from the premises. Little stuff like that makes for a greatly relaxed atmosphere.
04-06-2008 15:32:24 | More by mynie
4.25/5 rDev +6%
06-16-2014 15:08:52 | More by jera1350
Essen Haus in Madison, WI
90 out of 100 based on 33 ratings.


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Republic Services has completed an upgrade to its composting facility in Corvallis, Ore., that makes the site able to compost food waste. The facility ÔÇö called the Pacific Region Compost Facility ÔÇö is the first food composting site in the state, according to Republic. The facility accepts meat, bread and vegetable products.
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According to the Oregon Department of Environmental Quality, nearly 15 percent of the material landfilled in the state is food waste.


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Image = |
Caption = |
OMIM_mult = |
MedlinePlus = 000521 |
eMedicineSubj = |
eMedicineTopic = |
DiseasesDB = 13657 |
A urinary tract infection (UTI) is an infectionof the urinary tract. An infection anywhere from the kidneysto the uretersto the bladderto the urethraqualifies as a urinary tract infection.
A patient with dysuria(painful voiding) and urinary frequency generally has a spot mid-stream urine sample sent for urinalysis, specifically the presence of nitrites, leukocytesor leukocyte esterase. If there is a high bacterial load without the presence of leukocytes, it is most likely due to contamination. Pyelonephritisis ruled out by checking for costovertebral angle tenderness(CVAT). The diagnosis of UTI is confirmed by a urine culture.
If the urine culture is negative:
In severe infection, characterised by fever, rigorsor flank pain, ureaand creatininemeasurements may be performed to assess whether renal functionhas been affected.
Common organisms that cause UTIs include: Escherichia coli and Staphylococcus saprophyticus. Less common organisms include Proteus mirabilis, Klebsiella pneumoniae, and Enterococcus spp.
A mnemonicthat can be used to remember the bacteria that cause UTIs is SEEK PP (Staph saprophyticus, E. coli, Enterococcus, Klebsiella, Proteus, Pseudomonas).
The following are a list of things that can be done to avoid a urinary tract infection. As many people, especially women, experience recurrent infections some commonly recommended preventative measures are
UTIs are most common in sexually active women, and increased in diabeticsand people with sickle-cell diseaseor anatomical malformations of the urinary tract.
The use of urinary cathetersin both men and women who are elderly, people experiencing nervous system disorders and people who are convalescing or unconscious for long periods of time may result in an increased risk of urinary tract infection for a variety of reasons. Scrupulous aseptic technique may decrease this risk.
Women are more prone to UTIs than males because in females, the urethrais much shorter and closer to the anusthan in males. The article on vulvovaginal healthhas some health tips for preventing UTIs.
A common cause of UTI is an increase in sexual activity, such as vigorous sexual intercourse with a new partner. The term "honeymoon cystitis", although somewhat demeaning, has been applied to this phenomenon[1].
Most uncomplicated UTIs can be treated with oral antibioticssuch as trimethoprim, cephalosporins, Macrodantin, or a fluoroquinolone(e.g. ciprofloxacin, levofloxacin). (Whilst co-trimoxazolewas previously used (and continues to be used in the U.S.), the additional benefits of the sulphonamidegave little additional benefit compared to the trimethoprim component alone, but was responsible for its both high incidence of mild allergic reactions and rare but serious complications).
If the patient has symptoms consistent with pyelonephritis, intravenousantibiotics may be indicated.
Patients with recurrent UTIs may need further investigation. This may include ultrasoundscans of the kidneys and bladder or intravenous urography(X-rays of the urological system following intravenous injection of iodinated contrast material).
fr:Infection urinaire
This article is licensed under the GNU Free Documentation License.It uses material from the http://en.wikipedia.org/wiki/Urinary+tract+infection Wikipedia article Urinary tract infection.


text:
Leukemia Health Center - Waterloo, IA
WebMD Physician Directory
Waterloo, Iowa
Leukemia Overview
Cancer is a process of uncontrolled abnormal cell growth and development. Under normal circumstances, cells are formed, mature, carry out their intended function, and then die. New cells are constantly regenerated in t...
Other Related Leukemia Health Articles
Emergency Contact for Waterloo
Nearby Waterloo Hospitals *
Kimball Ridge Center-Horizons
Covenant Medical Center
Allen Memorial Hospital
Sartori Memorial Hospital
Waverly Health Center
Mental Health Institute
Grundy County Memorial Hospital
Buchanan County Health Center
Mercy Hospital Of Franciscan
Community Memorial Hospital
Virginia Gay Hospital
*Provider Directory Terms of Use:
The WebMD 'Provider Directory' is provided by WebMD for use by the general public as a quick reference of information about Providers. The Provider Directory is not intended as a tool for verifying the credentials, qualifications, or abilities of any Provider contained therein. Inclusion in the Provider Directory does not imply recommendation or endorsement nor does omission in the Provider Directory imply WebMD disapproval.


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Castaways Hotel & Resort
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Travel Blogs from Davenport
Cirque Du Soleil
... 2 hours especially the kids courtesy of GAP. I managed to find a Banana Republic so i was happy!!
It was getting late, the night drawing in and clouds darkening. We only had about 35 minutes to get to Downtown Disney for Cirque Du Soleil. Murlene drove and pulled up in the car park with 5 minutes to spare. As the ignition was turned off the heavens opened on queue and it tipped down!! We were stranded!! We waited and waited!!! In the end ...
Day 15
Magic Kingdom was the first theme park! What a crazy day, people, heat, rides and fireworks. We seem to be the only adults with no kids!? Was a really fun day, we went on all the main rides, splash mountain, tea cups (we felt pretty sick afterwards from making it spin as fast as we could), it's a small world and space mountain twice!! We also Mickey - backstage apparently, it looked like there were ...
Shopping - Orlando Premium Outlet Village
... but not easy as a novice!! As is custom as we pulled up on the drive of our villa, everyone shouted out "Thank you Susan" to the Tomtom for getting us home safely. It was then followed by bug alley and the fight to get indoors without being eaten alive or let in any relatives or friends of Bill and Ben the cockroaches !! It is generally also custom 10 minutes before we get home for "Baby girl Ayania" to announce she is busting for the bathroom and ...
Epcot again
... whether we have picked bad days but we feel the crowds here far more.
Matt zipped off to Test Track to find out how to do child swap as Duncan was NOT going to go on it again. They told us to go in and sort it out at the cars, so we all designed our cars and headed down (having checked with two more people on the way) only to have some stroppy staff at the "car loadig" area tell us we shouldnt ...
Final Day
Well it's all over, apart for the last meal tonight, and a final game of cards to try and get our money back from Maureen. Last night we went to see the Sly Stone new movie and filled up with a meal in an authentic American dinner. Tomorrow will be an ...
Other places to stay in Davenport
Island Club Resort and Spa3100 Sand Mine Road, Davenport | Hotelfrom $34
- Pretty good stay!
- Don't set your foot in the place
- Wow, what a great resort
Days Inn & Suites Davenport2425 Frontage Road, Davenport | 2 star hotelfrom $40
Holiday Inn Express Hotel & Suites Orlando South-Davenport4050 Hotel Drive, Davenport | 3 star hotelfrom $64
Hampton Inn Orlando - Maingate South44117 US Highway 27 North, Davenport | 2 star hotelfrom $75
Aviana Resort Orlando251 Hart Road, Davenport | Hotelfrom $227
Contempo 243344 U.S. Hwy 27 North No.2, Davenport | 3 star hotelfrom $152
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Villas at Regal Palms Resort & Spa2700 Sand Mine Road, Davenport | Hotelfrom $104
Comfort Inn & Suites Maingate South4095 Hotel Drive , Davenport | 2 star hotelfrom $54


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It's a mixed bag this week.
Kentucky is becoming an all-sports competitor, and it just keeps getting better.
This was a historic, record-breaking season for the Kentucky softball squad.
In a hard-fought pitcher's duel, Kentucky just couldn't generate enough offense to overcome Alabama.
The Wildcats defeated the Ragin' Cajuns of Louisiana Lafayette last night, and goes for the semifinals against Alabama tonight.
Congratulations to A.J. Reed on a well-deserved honor.
Getting to the College World Series will require navigating a difficult group of teams.
It's the Cats in Blue vs. the Cats in Green as Kentucky takes on Ohio in their first game of the Lexington Regional this weekend at John Cropp Stadium. Can Kelsey Nunley out-hurl Savannah Jo Dorsey...
Tonight, Rachel Lawson's Hittin' Kittens claw their mark on UK history as they compete for the ultimate bragging rights in the SEC. Come join the fun in cheering on the Cats!
Women's SEC Tournament, Men Wrapping up Regular Season
What has happened recently, and what is coming up this week
Kentucky improves to 4-6-1 on the season and are off to Charlotte for a game on Friday.
The Kentucky women's team were awesome against the Vols, the men managed a draw against South Carolina.
Kentucky men's soccer wins at Old Dominion
Men's soccer falls to 2-5-0 overall and 0-1 in Conference USA.
It was not a good weekend for Kentucky Soccer. This is not a good recap of the games. Read it anyway!
Kentucky soccer defeats IPFW, moves to 2-1-0.
Kentucky defeated Georgia State in Lexington on Sunday.
Another sister-kiss.
In the first UK soccer exhibition, Kentucky and powerful Dayton couldn't score on each other.
As if there wasn't enough going on with the football team, it's time for that other "football" in the Bluegrass.
The alleged "targeting" of some programs by the NCAA are nothing compared to the larger problems it faces.
Softball advances to the Lexington regional finals. Baseball wins at Missouri.
Kentucky wins, advances, and awaits winner of St.John's and Dayton
The Bat Cats were down 4 runs in the top of the eighth inning, but come all the way back to defeat USC-Upstate and go 3-0 on the 2013 season. This was the game that was delayed by snow on Saturday.
In their first tournament, the Kentucky softball squad made quite and impression.
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New York City police said that a man tried to climb atop The New York Times' building for a copy of a newspaper Saturday morning, making it up to the 5th floor before being captured, according to The New York Post.
Authorities received a call at 7 A.M. about the 31-year-old man, who was unidentified and taken to Bellevue Hospital for psychiatric evaluation.
This isn't the first time an individual has tried to climb up The New York Times building. On July 5, 2008, both a French stuntman and a native New Yorker climbed all the way to the top in separate attempts. Another man tried to climb the building a month later, but made it only to the 11th floor.
By TBogg
By Roy Greenslade, The Guardian
By Katie Halper
By The Conversation
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