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On Dec. 14, Mary Ann Jacob was at work at Sandy Hook Elementary School.
"The day started like any other day," she said. "Vicki Soto came in the library first thing in the morning to pick out books she could use in her classes that day, bemoaning the fact she'd spilled coffee all down the front."
As she described the events of that day, her voice trembled as she told listeners that automatic weapons had no place in communities -- and that more guns couldn't have stopped what happened.
"Make no mistake," she said. "If there was a police officer in that building, he'd be dead."
Redding Police Chief Douglas Fuchs, a Newtown resident who sent his children to Sandy Hook School, was on his way to Hartford when he heard radio transmissions involving an "active shooter response."
Fuchs said he never understood how those weapons could have ended up in that school in the first place.
"No one has yet been able to make a cogent argument as to why anyone other than a police officer or member of the military needs the ability to fire so many bullets without reloading."
Meanwhile, Andre Nikitchyuk's son was walking the halls as a classroom helper when a teacher pulled him into her classroom, saving his life.
"I used to be part of the silent majority that saw how weaponized society had become," said Nikitchyuk, adding matter-of-factly, "I want the Connecticut Legislature to ban these [weapons]."
Teacher Tom Swetts was conducting a class at Newtown High School. As he reached the front door, a security guard stopped him.
"They told me it was a lockdown," he said. "And it was real." Swetts eventually realized he had once taught the shooter.
On Wednesday night, town officials, parents, teachers, first responders and many other residents from Sandy Hook and across Newtown had a chance to share their thoughts and ideas with lawmakers.
The Bipartisan Task Force on Gun Violence Prevention and Children's Safety was formed to consider legislative change in the wake of the Dec. 14 shooting at Sandy Hook Elementary School that claimed the life of 20 first graders and six educators.
Made up of 48 lawmakers from across Connecticut, the task force is focusing on school safety, mental health and gun violence. The hearing at Newtown High School, in which 84 residents signed up to speak, was the final scheduled hearing for the group.
"My hope is that with your help and the thoughts and suggestions you and hundreds of others make, we can work together to make our communities, our state and our country safer," said State Senate President Donald Williams.
Jacob, Fuchs and Swetts had a chance to make suggestions -- along with Newtown residents ranging from First Selectman Pat Llodra to activists, parents and concerned citizens.
For Swetts -- the teacher and manager for the auditorium in which the event was hosted -- he's sure of one thing.
If teachers had to carry guns, "I would quit tomorrow."
"Now is the time," said First Selectman Pat Llodra. "This time is different. This time our governments will act. Controversy and conflict surrounds the question of what the government's action should be...I can listen to the opposing points of view and I even find some merit."
But Llodra took the opportunity to make her opinions known to the committee.
"I cannot agree that weapons such as the Bushmaster have any role in a society that seeks to keep our citizens safe," she said. "I bewail a society in which weapons of considerable firepower are easier to access for many than access to basic mental health care for those in need."
Llodra's colleague, Newtown Selectman Jim Gaston, introduced himself as a gun owner and NRA member.
"I own rifles and my children and I enjoy shooting," he said. "But I can assure you there is absolutely no reason civilians need to have or should have access to high-powered assault weapons or mega-magazines."
Like Llodra, he called for quick and specific action.
"Meaningful gun legislation, I suggest, is merited now," he said. "Not later. Now."
Newtown Police Chief Michael Kehoe, who had been vocal in his endorsement of an assault rifle ban, went further with a six-point list that called for changes including mental health reform and increased security at schools.
"Certainly we must strengthen security in schools but it's not the antiobiotic for curing what ails us," he said. "It's the bandaid on the wound...We have become a society tied to entitlements. When these freedoms are the cause of enormous pain for Americans that we've felt over the past several years...Then it's time to sacrifice -- I repeat, sacrifice -- portions of these entitlements to change the problem in society."
Most commenters came back to questions of what extent guns like those used in the shooting should be legislated. Casey Kahn, a father of a Sandy Hook student, said he "hoped" he could defend keeping weapons like AR-15s legal.
"Military weapons, and weapons with high-capacity magazines, can provide an effective means of repelling a home assault engaged by multiple assailants. While on its face it might sound ridiculous for those of us who live in wealthy, upper-middle-class areas like Newtown to have the capacity to repel such an assault, it's not ridiculous for those who live amongst the dangers of the inner cities...and it is not ridiculous for those who live amongst violence on U.S.-Mexico border."
Others were wary of legislation they saw as contrary to their Second Amendment rights.
"I'm opposed to a false sense of security at the expense of the rights enshrined in this document, the constitution," said resident Bill Stevens. "From our history class, we're supposed to know these rights are inalienable...It's my choice, my right as a husband and a father to be equipped and prepared to take care of my family.
"I'm saddened as a veteran to have to be here speaking on home soil in defense of our fundamental rights as Americans. As neighbors, as Newtown and as a nation, we're better than that."
As members of March for Change -- a group dedicated to advocating for "safe gun laws" -- flooded the speaking area, several representatives addressed lawmakers.
"As always, there is a choice," said Brad Green, an organizer with the group who lives in Newtown. "You can cower in fear from the gun rights organizations who are determined to preserve the status quo and protect the gun industry, or you can look into the faces of those standing around me and the thousands more like them in your constituencies...We trust you will choose common sense."
Resident Tom Maurath told lawmakers he saw a "well-organized" group of gun activists when he attended the hearing in Hartford.
"I am a gun owner," he said. "But this tragedy was a tipping point for me."
He asked lawmakers to consider similar measures -- an assault weapons ban, and background checks -- as other speakers had requested. In many cases, requests were similar to those made by President Barack Obama and congressional Democrats.
"Let's have Newtown and Connecticut lead the way for this country to make it safer for our families," said Maurath.
Scarlett Lewis' son Jesse was one of the victims in the Dec. 14 shooting. She described how her son loved rubber ducks and toy soldiers.
"I think about kissing his sleeping cheek all the time," she said. Her concern about the anger in the world drowning out the love led her to launch the Jesse Lewis Choose Love Fund. She said she hoped others would make the same choice.
"This choice between anger and love is a choice we make when we wake up every morning," she said.
Other parents offered a starker choice. Neil Heslin -- Jesse Lewis's father, who spoke at the panel's gun violence hearing in Hartford Monday -- repeated a question he'd asked there: why should anyone own an assault rifle?
"Maybe [it could be used for] deer management," he said Wednesday. "You could take out 26 deer in a matter of minutes. No sportsmanship in that. No challenge to it. There's no need for hunters to have weapons like that."
"Let's honor the founding documents and get our priorities straight," said David Wheeler, the father of 6-year-old Benjamin, one of the young shooting victims. He said it was far too easy for "another mentally unbalanced suicidal person who had violent obsessions to have access to unreasonably powerful weapons."
"I have a deep respect for the second amendment," said Bill Sherlach, whose wife Mary, the school psychiatrist, died in the shooting. But like many other speakers, he said his respect for the amendment didn't preclude his belief in "sanity" when it came to gun laws.
"Personal defense, whether from a tyrannical government or home invasion, are two main arguments of the gun lobby. I don't understand them," he said, to applause from the crowd. "I have no idea how long it took to reload and refire a musket, but [I] do know that the number of shots fired in Sandy Hook Elementary School in those short minutes is incomprehensible, even in today's modern age."
However victims' family members felt about legislation, they reminded lawmakers that their decisions could ultimately make the world a better place.
Nicole Hockley's son Dylan was another child who lost his life in Sandy Hook on Dec. 14. One week later -- the day of Dylan's burial -- she looked at her calendar and saw that she had jokingly marked that day the 'End of the World,' in reference to the '2012 Mayan Apocalypse' fad.
"I don't believe that day was the end of the world, but the start of something new," she said.
"I don't profess to know what all the changes will be. But I think it's very fitting that these changes -- these new beginnings -- come from this peaceful, quiet place aptly named Newtown."
"Make this the time that change happens. Don't give up because it seems too hard or too difficult. Make a promise to honor the lives lost in Sandy Hook and elsewhere in America by turning this tragedy into the moment of transformation that benefits us all."

subset: commoncrawl


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One thing after another after another
Posted by
WORCESTER, MASSACHUSETTS -- On March 15th, 2008 I got married.
The very next day, my new wife & I went to Bobs Discount Furniture for our first big purchase as a newly married couple.
After meeting with a salesperson we rummaged around the selection of the beds & decided upon a "Bob-O-Pedic" adjustable bed. We tried both the plus & firm mattresses & bought the firm. The only issue was that it was back ordered & wouldn't be in until the first week of April 2008.
We got a call soon after with the news that one was available & would be delivered that week. When I spoke with the store I reminded them that they needed to call my cell phone & not the home number when the delivery people were on their way. These instructions were outlined on the invoice.
A couple days later I just happened to be passing my home from a work errand to find the Bobs delivery truck at my house. (why didn't they call me?)
No matter, I was there & all was OK. I let them in. They took the old mattress & installed the new. They reminded me that it'd take a few hours for the mattress to soften up as it was cold that day.
That night we slept in our new bed. Or at least my wife did. I could not relax on the mattress. It seemed a lot firmer than the one in the showroom. I gave it a couple more days & after getting little sleep & a sore back we went back to Bobs to exchange it for a plush version as well as the non adjustable as neither of us used that feature.
So April 10 of '08 we went back to Bobs & did the exchange. I tried & retried the plush & firm & decided that the plush was best. JUST in case, we went with a dual that has a plush & firm half.
They said, however, the king size was back ordered to May 20th. So we decided to wait for the new one to arrive & just keep the queen automatic until then.
By this time I had started sleeping on the floor on a roll up spare mattress.
Fast forward to May 13th 2008.
I called customer service to see if the new king size was still going to be available on the 20th. She said "Oh we have those!" I said, "when were you going to call me to deliver it" Basically since I was in there the 20th, they were going to wait.
So I (again) double checked that they delivery people would do the one hour call ahead to my cell number & she read back the number I'd originally given.
The next day, on the 14th of May, I got an automated call from "Bob" about a scheduled pickup on May 15th between 2:09PM & 5:09PM on my cell phone. "yay" I thought, "they remembered!"
No they didn't.
On May 15th, 2008 I got a call from my neighbor saying that there was a Bobs Furniture truck at my house with people & mattress walking around. This was 2:11pm.
Since I work 15 minutes from home I left work & headed there. When I got there @ 2:28PM & the truck was gone.
I went inside & on my answering machine was a call from the Bobs delivery people telling me they were almost at my house. There was also a call from the Bobs warehouse saying that I'd need to reschedule.
I called customer service was told that once the truck leave an address, it can't go back because it has other deliveries to make on time. When I pressed, she said she'd try to get the truck to go back since by this time it was only about 20 minutes away. When she got back she told me that the truck was already back at the depot & was done for the day.
I then asked her why I didn't get a call on my cellphone as was outlined in the instructions. She told me that that phone number wasn't anywhere on the invoice. "then how is it Bobs called me yesterday at that number?" She didn't answer.
So I spoke with her manager.
She was even less helpful. I was more upset that they didn't call my cell then missing the delivery. But she promised that they'd be back tomorrow (May 16th) with the bed & would "absolutely" call my cell phone.
May 16th, 2008.
I was at lunch with some co-workers & I thought, "I'll call the house just in case" I called & wouldn't you know, there was a message from the Bobs guys saying that they'd be at my house by 1PM. I left the restaurant early & got to my house at 12:58 and waited.
And waited.
And waited.
At 1:30 I called customer service about the delivery time because for some reason the on-line customer tracking didn't work. The lady said they they had two more deliveries before mine & should be there soon.
I waited until 1:45PM & I had to get back to work.
I left a postit on my door saying that I waited until that time & to call my cell. I was half-way back when someone called from Bobs saying that they were at my house waiting for me.
I asked why they were so late. "deliveries, you know?" No apology. But that's OK.
I called my boss as I headed back to the house.
I was pulling up then they were unloading. My new, $1400.00 mattresses were on the ground. I thought since they were in plastic, I'd be OK, right?
They brought them in & were struck dumb as they say the still un-retrieved queensize bed that they were supposed to pick up. So they left my new mattresses outside (did I mention it was starting to rain?) & brought the old mattress into the truck.
They put the king size on the floor & I inquired about something. "Where's the frame?"
So they called the depot & I heard over the Nextel that it was still on back order & then it was that I never ordered one with the bed.
That part is true. I looked at the invoice & there was no frame there. However, one wasn't offered either. So my new bed is on the floor.
Later that afternoon my wife calls. "This mattress is filthy!"
Indeed, there was wet grass stains & leaves & mud on the ends of the mattress. "probably from where they dropped it in the yard" I said. I was so elated to finally have the new bed I didn't even think to look at the mattress. But there were holes torn into the plastic letting them get in that condition.
My wife called customer service about this & they basically did the same thing with me. Didn't listen, didn't really seem interested in helping. "we can get another mattress our there on Tuesday but there will be a delivery charge." My wife felt that unacceptable & felt that we shouldn't be responsible for a delivery charge for an abused item.
They told her that "they'd look into it & they'd call back"
They did, a couple of hours later but all they did was move the delivery to Monday, but they'd only bring the delivery down to 50%.
I personally don't think we should be responsible for the mis-handling of their delivery people. I also felt that their delivery persons weren't professional. One spent most of his time on his cell phone arguing with someone & quite frankly didn't fill me with confidence in my purchase.
The customer service people were an entirely different story. They were more interested in getting off the phone than actually helping us. They wouldn't listen & had the habit of talking over my wife. At one point told her to "calm down" when she started getting angry.
In the future, I think I'll spend the extra money on a company who actually appreciates their customers. I myself work in the services field & I'd be looking for a new job if something like this happened.
We'll never shop Bobs ever again.
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Bill on 2013-05-04:
this was helpful and seemed all true.. I will not shop at bobs because of this poor husbands and wifes nightmare withe Bobs
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Customer Service Sucks
Posted by
NEW YORK, NEW YORK -- My apt had been painted so I was still in the process organizing my living room when my sofa was delivered. I subsequently noticed that there was a small damaged spot on the back of the sofa behind the pillow (the nap was missing). I phoned customer service and was referred to the Goof Proof Protection plan that I had purchased.
When I called them I was told by their representative that the coverage doesn't start until the one year warranty has expired and that I should call customer service again. And that Bob's is always trying to get out of honoring their warranty. I phoned Bob's again and was told that since I hadn't reported the defect within the 3-day period there was nothing that they could do to remedy the situation. The representative also implied that I should create a story about accidental damage to get it covered by the Goof Proof plan.
When I told her I wasn't comfortable lying about this she told me that there was nothing that they could do for me. Unfortunately this is a lesson learned. I will not be a repeat customer.
Company Response 06/07/2013:
That doesn't sound right to me. I'd be happy to help. Please send your order info to firstname.lastname@example.com and I'll be in touch. Thanks, Eric.
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Terrible products, Poor Customer Service, Goof-Proof a Scam
Posted by
MANCHESTER, CONNECTICUT -- I bought a complete living room set for my home, I bought a sofa, two chairs and a three piece table set.
When I first received the tables they were delivered damaged. The coffee table came dented and there were screws sticking out of the legs of the side tables. The screws actually scratched up my floor. It took them 3 months for me to get tables, and the only reason we go tables was because we had to go in and reorder new tables. The originals were on back order and they told me it could be another 2 months before I got the tables, but they sold them to us anyway.
Now less than two years later, the sofa I bought is falling apart. The couch has sunken in and collapsed and the arm is broken. There are no young children in my home and it was not abused. When you touch the right arm of the couch you can hear the wood cracking. The cushions can not be sat on because they are sunken in. It is almost like the foam or whatever is inside is decomposing. There are springs sticking out of the cushions as well. We no longer can sit on the couch.
I bought the goof proof and was told at purchase that is covers everything. They will repair it or replace the furniture if it can not be replaced. I went to Bob's stores and told them what was happening, and that I had goof proof. They told me it only covers small rips and stains, which is not what the salespeople tell you. They sell the goof proof as the ultimate additional coverage. The salesmen told me that it is additional manufacturer coverage, as well as it covers all additional stains and damage caused by anyone even pets and kids. So they told me that I should call Bobs. I called them today and they told me that goof proof does not cover the quality and that Bob's only gives a one year warranty. There was nothing they were going to do. The couch is collapsing from poor quality and there is nothing I can do.
They sent a Bob's technician to my home anyway, and the tech guy walked in and told us that this couch is crap, he has been on many calls about this couch and couches similar to it. I called Bob's and they said they can't help us that the warranty is up, call goof proof. They even told me what to say to get Guardian (Goof Proof Company) to come. The guy came two months after my initial call, and the guy was at my home for 5 minutes, and also told me that this couch is garbage. He took pictures of the collapsed arm, and the cushions. He then told us Good Luck getting something done, Guardian will only cover small stains and burns and not manufacturer's defects. So essentially we are out of luck, We now have to buy another couch to replace the one I bought 1 1 /2 years ago.
I was planning on buying a dining room and bedroom set from Bob's. Thank Goodness that the couch fell apart and Bob's poor quality and was shown to me before I dropped another 2500 at Bobs. I will go someplace else where I might spend more initially, but will not have to drop more money every 1 1/2 years to replace the cheap garbage I already bought.
Update: As predicted, Goof proof will not do anything for my couch, and I am currently shopping for another couch. Bob's furniture is made to last 1 year, just to get past the manufacturer warranty. DO NOT BUY FROM BOB'S, and if you do DO NOT BUY THE GOOF PROOF, it is completely useless.
Company Response 08/07/2013:
I'd like to help. Please email me at email@example.com with the name, address and phone number associated with your account.
Thanks, Eric.
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Mislead by Sales Rep With Buying Goof Proof
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SOUTHINGTON, CONNECTICUT -- I recently purchased a 6piece sectional from Bobs in light brown suede. My fiancé and I were hesitant with buying suede because we have a 2 yr old. We voiced our concern to the sales representative and he then introduced goof proof. After telling us all about goof proof we thought hey we can't go wrong. The sales representative even gave examples like if our son took a crayon, pen or marker an drew all over the couch it would be covered or if his cup leaked and left a stain.
So we said well you can't go wrong lets do it. So we purchased the sectional which we found out was not in stick until the following month and we spent the extra $99 for goof proof... The couch ended up being delivered in almost 3 different deliveries they had kept saying that certain pieces were still not in... My fiancé was frustrated at that point and we should have taken that as a sign to just cancel the whole order.
So about 2 months after have the couch one day my son gets his hands on a black marker and scribbles all over our storage ottoman and the wedge console to the couch.. My fiancé was upset at the time and I wasn't so much. I was like hey I will just call goof proof that's what we brought it for right... It was a weekend and goof proof was closed so I used the cleaner that was given to us at Bobs which after scrubbing for quite a while got most of the marker out.
So a few days later I called goof proof I was on the phone for about 20 minutes before anyone assisted me. I told the representative that I needed to file a claim. He asked what happened and what was damaged. I told him which pieces they were and that it had marker and pen and my son had drawn on the couch. The representative then tells me how many marks are on each piece. I thought he was joking but nope they want you to count each mark dots and all. After counting each mark line and dot on each piece he put me on a brief hold. Only to tell me when he returned that it was not covered due to marks greater than 6inchs and being excessive in markage.
I was speechless I asked him why wasn't it covered he said because it didn't happen at one time. I was like were you here when it happened no..I told him the pamphlet says it covers marker and pen. He then says yes if it's an accident, how is a two year old scribbling on a couch not an accident. He said its more like if you sit down with a pen in your pocket or something and you mark the couch. when asked what does excessive mean he told me because you said there are about 20marks on the ottoman. I said we'll yes but only because I counted dots.
I mean really I told them they were full of crap and said some other not so great words and then hung up on them. I knew it was to good to be true.. I will never buy that crap again what a waste of money..don't buy goof proof no matter how good it sounds, that Bobs sales representative is full of crap.
Company Response 06/07/2013:
I'd be glad to see what we can do to help out. Please send your contact info to email@example.com and I'll be in touch. Thanks, Eric.
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trmn8r on 2013-05-30:
I rarely side with a company, but I agree with Bob's (Guardian Insurance) on this one.
Looking at the "Goof Proof" warranty, "ACCIDENTAL" is in bold and all caps. Also, it specifies in multiple places that coverage is for a "single incident". Single incident is not defined, but it isn't surprising that if a piece is marked all over that is excessive.
My guess is that the CSR skipped right over the "single incident" qualifier when selling you the program. He/she probably didn't care and wouldn't care if this situation was brought to their attention. If push came to shove, I'd agree that scrbbling all over a piece of furniture is not an accident on the part of the child - it is intentional.
Bob Cares on 2013-06-07:
I'd be glad to see what we can due to assist. Please send your order info to firstname.lastname@example.com and I'll be in touch. Thanks, Eric.
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"Goof Proof" Is Not Worth the Paper It Is Written On
Posted by
Good proof is not what was stated to me. I will try to summarize my experience with Bobs and with the "goof proof" warranty that they sell through guardian and Guardsman (formerly). We all know that we get what we pay for and that Bobs furniture is cheap but you figure the goof proof will save you when you need it. Not so in my case.
We bought 2 bedroom sets from Bobs in mid 2010 and a sofa love seat combo in 2009. All of the furniture now needs repair so we called Bobs. The 2010 purchased items are under warranty from Guardian and the 2009 sofas are under Guardsman warranty. In fairness to Guardsman, they have not yet acted on the claim and may very well agree to do the repairs (I will update this if they do).
Bobs sent a person out to look at the furniture. He tried to glue a piece of veneer back on the bed but it didn't work and now looks worse than when he started. We were told that nothing is under manufacturers warranty so we would have to deal with Guardian and Guardsmen. A few days later, guardian called to let us know that the glides on the bureau and the peeling veneer were "normal wear and tear" and "didn't happen in one single incident" so nothing is covered. I specifically asked the salesperson about normal wear and tear when I bought. From Bobs and was told that it was covered (they even showed me in writing where it was). Now there's a new story.
I noticed Bobs Facebook page showing an Eric Maurer to email so I did. Eric told me that they could replace the glides for $10 each and they wouldn't charge me labor costs. They would also try to re-glue the veneer. Not really what I expected but by this time it was all I could get so I asked him to order them. I soon got an email back stating they don't sell them anymore.
I'll never trust Bobs store again but I'm glad I learned this now because we are just starting to search for another bedroom and a living room set. I would have given them 1 star but the mattresses we bought are still good.
Our sectional from Macy's is still in great condition so perhaps we will start there.
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greg2013 on 2013-04-25:
After much trouble, they did refund the $400 I paid for the "goof proof" . Now I have to get the furniture fixed.
chris Normandin on 2013-06-08:
I was told any thing could happen to this furniture as long as I bought the protection I could stab it with a knife etc. and it would covered well my cat put its claws into the leather on the back I put a claim in an they denied they the claim what a scam they told me animals were excluded I read the pamphlet and no where is that stated don't buy from bobs they rip you off I will never buy from bobs again oh yea thanks bob maybe jordans is where to go
chris Normandin on 2013-06-08:
8 moonbeam ave Chelmsford ma 01/824
Mandy on 2013-10-03:
AGREED!!!! I bought the 'goof proof' and had a hole and my couch. They asked how it happened and I said I don't know. Then Ask me what I think could have happened. I said kids or dog I have no idea. As soon as they heard I have a dog they denied my claim. I am furious. I paid good $ for the plan
Brett on 2013-11-13:
Yup, avoid Bobs, you get what you pay for. They just denied my claim for my recliner that is now peeling apart on the headrest. Next time I'm spending the money on a real company.
Bharathi on 2013-12-17:
We bought a living room set. the bonded leather sofa ripped on the headrest. My husband mentioned he did not know how this happened to 'Goof Proof' and that is it. They said they cannot refund if we do not know how this happened. We have kids and we don't know how this happened. They said they cannot help. The associate on the phone was very rude.
Cg on 2014-02-22:
Goof Proof is a joke and doesn't provide any service to their customers. It's a shame that Bobs sells a protection plan that doesn't support their products. I will NEVER buy another item from Bobs if they do not resolve this problem.
amy on 2014-03-17:
Goof proof total waste of money!! I called on my living room set that I bought March 5, 2013. The chair cushion is bubbled up, and my children decided to color on the ottoman. I was told that the foam in the living room set is not covered, and since the ink is over 6% of the ottoman that is not covered either. Contacting Better Business Bureau may help!
L Duffy on 2014-03-18:
I will be contacting the Better Business Bureau also. Do not purchase warranty or furniture. I was told the same thing. You can have a screw driver in your pocket and puncture seat. Its all covered!!! The run around and hold times are crazy!!!!
Anthony on 2014-06-21:
I bought a sectional recliner combination from Bobs 8 months ago! After 5 months the right hand recliner collapsed,to the floor and stuck in the open position. I call Bobs to come and take a look as it was under a year old - they sent a technician who supposedly repaired the recliner! The repair that was made was crooked, and still leaning heavily towards the floor. I called Bobs back again as it was getting worse and worse and leaning even more towards the floor.
Guess what, I got the original tech back at my home that did the initial repair, only to say that there was nothing wrong with the end recliner, just the usual normal wear and tear ! This is ridiculous I told the tech as we looked at the heavily leaning recliner. Next he asked to use my home phone to call the store (I thought to have them replace the piece) but no he told the office that it was normal wear and tear and then put me on the phone to hear the same story. I told the lady on the phone that I wanted the recliner replaced with a new piece just like what I had purchased! The responded by telling me that they back their techs up and I wasn't getting anything. I told the lady that I intend to sue them in small claims court - they didn't appear to care, so Monday morning I'm going to take the day off work and file a small claims suit against Bobs stores in Suffolk County for the cost of the recliner plus my days pay and any other expenses that I might incur from this damaged product suit!!
Patricia lawrence on 2014-08-08:
Awful my pub set is bought not even 2 years ago. The leather in the chairs is splitting , button falling out. Mind you just myself and hubby using this set. Goof proof is a laugh . The sent someone out he just left. Wouldn't replace nor fix my chairs. Spoke to the supervisor said the best they could do was charge me almost 40$ for parts and 80 for labor. Couldn't believe this. Bad enough the goof proof is useless and I had to pay for the part plus the labor.
I've delt with a lot of furniture places. They were Macy's lazy boy etc. the always took responseabity for the products they sold. This place is just fine when u buy but not if your furniture is falling apart. Bad bad company and never buy from them again.
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Quality and Service Sucks.
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MONMOUTH JUNCTION, NJ, NEW JERSEY -- My fiancée and I went to BobâÂÂs Furniture Store in Monmouth Junction, NJ. We were looking for bedroom furniture, consisting of a dresser and wooded bed frame, a mattress, a box spring and perhaps a computer desk and chair on 3/9/12. We were helped by the office manager, Kalen, which she was able to find the furniture pieces to our liking. We specifically told customer service there, that we will have the bedroom furniture, mattress and box spring to be delivered on 3/16/12, while the computer desk and chair to be delivered at a later date. We needed time to have that specific room prepared for that computer desk and chair.
We received the items as promised on 3/16/12, but they also delivered the computer chair in that delivery against our instructions. Since we were so concerned about the bedroom furniture, we made sure those items were in working order before the delivery men left. Everything was fine with the bedroom furniture.
Since the room was not ready for the computer chair and desk, we left the computer chair in our living room for the time being. My fiancée did notice about a week later that the black computer chair was defective. There was chipping on the front arms of the chair, a hairline crack in the back of the left arm, and the arm sawed off and sub standardly screwed in, which caused it not to be flushed with the back part of the chair.
Since this chair was black, it was hard to see the defectiveness of the product. I called customer service to cancel the computer desk. If the chair is in this quality then, the desk will probably be in the same type of quality. My fiancée then called customer service, and since we did not call within the three day window, they could not give us a refund. A tech person must come out to determine that it is defective for us to receive any store credit. Two weeks later the tech came and told us that it is defective, but the arms can be replaced. We did not want it. What is the sense to have a computer chair without the desk? So we had a schedule a delivery man to pick up the chair on 4/11/12 to get the credit.
While this was all going on, we advised customer service that we had a comfort issue with the mattress. We tried the Bobby Bear Euro top mattress in the store, and it felt fine, but unfortunately, it did not translate well in our home. I would wake up in utter back pain ever night for the first week. Customer service advise us to call on the thirty first day to get an exchange. Since this would require another tech to come in to determine the defectiveness of the mattress probably in two weeks, we asked customer service to pick up the mattress. They said they can do it, but the delivery men must call them to get confirmation. They did, and speaking with a customer service, I was told to call the store to order a new mattress. I called later that afternoon, and was told by Jason at the store that they do not have the mattress. I then called around 8:30 and they finally gave me credit for the mattress and chair. Unfortunately, since I return the item, I must pay $39.95 delivery charge for the new mattress then the difference of the new mattress in the amount of $110.00.
Being that it was late and I was tired from a long day at work, I put it on my credit card. I decided to speak with Jason R., the sales representative that helped picked out the new mattress, the following morning due to all the aggravation that I went through. I wanted something for the inconvenience. He told me some bull that the price is already a discounted rate and Bob does not give any refund. Jason was boasting that the Bob provides great quality at a great price. He was saying that Bob's Furniture is the best and urged me to buy their stock, since they are going to expand down South. Jason claims to be the disciple of Bob's. I was ready to hear in his next sentence, that Bob will be parting the Red Sea next week for everyone to see. Please, Jason, stop the bs. Bob is a store with horrible service and crappy furniture. I will never get anything at Bob's again.
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BigAl on 2012-04-13:
You did have some problems but from your report I think Bobs Furniture treated you OK.They did not have to take the chair or the mattress back but they did.
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Very Bad Quality, Not Great Customer Service!!!
Posted by
LYNN, MASSACHUSETTS -- When we relocated to Lynn, MA we took a trip to several furniture stores in the area to see what they all had to offer. After looking at a couple stores we decided to go with Bob's Discount Furniture. They had good prices and the look and feel of the furniture on the showroom floor was good.
We ordered a sofa with a chase, coffee table set. A Kitchen Table with 4 leather chairs and a Bedroom set that consisted of a Queen size bed with 2 dressers.
The delivery of the merchandise was just horrible. They could not get our box spring or our sofa to fit up either of the stairways leading to our apartment. They said that they were just going to take the stuff back to the store. I stopped them and said why can't you pull it up over our deck balcony. They said oh we are contractors driving a bobs truck. We do not have insurance so if we get hurt we are liable. This is understandable so I told them to leave the furniture and we would get it up ourselves. The bad part is that they had to deliver our dresser 4 different times. The delivery people were not gentle with the merchandise at all. They scratched 2 of them on the way up. The 3rd one looked like it fell from a fork lift or something as one of the corner feet was just crushed. After the fourth delivery we finally got one that was not all scratched up.
We had an issue with our sofa and bed. The cushion in the sofa was flattening only after a few months. The guy fixing it stated it was a manufacturer defect as they did not fill that particular cushion enough. He filled and it is great.
He looked at the bed and said Oh the guys who installed it did not install it properly which is what led to the issue, your bed-rails are bent.
They ordered new rails and were here a few days later to fix it...
The first time fixing it overall took a week and a half. All this time we are sleeping on a bed where the box spring falls through the rails.
After they came and fixed it the box spring continues to fall through, even more now than before. I think that is due to it falling through so much it is just wearing it down.
I called in and again they stated oh well we cannot get someone there to look at the bed for another 2 weeks. I was enraged and told them that it is not good enough. Demanded to speak to a manager. After arguing with the woman for a few minutes I said look I want to speak to a manager will you please transfer me before I get even more pissed off. She said hold on. About 15 minutes later she came back telling me she could not get in touch with anyone.
She would send off an e-mail and they would respond within 15-30 minutes. She got back to me and said oh we can get there sooner... We'll be there in 4 days (rather than 2 weeks). I said that's fine.
After another night of the box spring falling through I decided to take the box spring and mattress off and inspect myself.
I found that the wood frame on the box spring is broken, the wood rail on the bottom of the box spring pushes inward allowing it to fall through the rails. I also noticed that the fabric on the box spring is cut up from sliding through the metal rails.
I called in to customer service and said the issue is the box spring. I have looked and the wood is broken, can you have them just bring a replacement box spring on Wednesday rather than coming to inspect it and making me wait even longer for the replacement.
The woman told me they could not do that and that policies require they inspect it before any replacement part is delivered.
I am currently on hold waiting for a manager (about 20 minutes on hold now).
I am so sick of the issues we are having with the furniture.
All of our issues so far include
1.) Button fell off leather kitchen chair
2.) Couch Cushion flattened
3.) Box spring falls through bed rails
4.) Dresser Drawer guide bent
5.) Dresser handle broken in half
I just got off the phone with customer service and to my surprise this customer service agent was able to make something happen. They are going to fix the other issues that we are having aside from the bed on Wednesday. I'm sure they will just come and inspect and then have to order the parts but those are issues we can live with.
As for the bed they no longer carry the mattress and box spring set that we have. They are going to have us go into the store and choose another set that we like and they will swap them out.
I went into the store the same evening that they told me to and asked to speak to a manager. I told them what the situation was and they said oh then you don't need a manager you need a sales associate. I went along with it as they had the credit slip in their hand. They took me to the mattress area and said take your pick, you just have to cover anything over the cost of this credit. I looked at the sales associate and said no... I want a comparable set. I do not want to pay anymore than I already have. They explained that they no longer carried the set I own. At this point I was getting frustrated and pissed off. I demanded to speak to a manager. The manager Jeff came over and asked how he could help. I explained the situation to him and told him that I was not going to pay another dime. I said it is not my fault the thing is broken, I did not set up the bed. The reason it is broken is due to them not setting it up properly. With my frustration level Jeff wanted to get me off the sales floor away from all of the other customers. A good decision from a managerial stand point. I went and sat while he did his thing.
A few moments later he comes to me and says oh well the set we have is the replacement for yours. You got yours in a bundle which made the cost less, they are theoretically the same price it's just an even swap out. He tried to calm me down as I was angry from the run around that customer service had been giving me, telling me I had to sleep on a broken bed until they could come look at it (2 weeks time). He tried to tell me that oh we are booked out that far. That is the point when I said well maybe you need to prioritize your work orders. Understandably that would make other customers upset because they could not get their dresser fixed due to them having to fix a bed which in my opinion is a higher priority. When he said that I kept my ground and said then maybe it's time you start hiring more employees if you are backed up by 2-3 weeks.
All in all the manager did what he could to keep me happy, he set a delivery date of today. I have been here all morning and I live in an apartment building. There are 3 floors with 3 apartments and I am stuck in the middle on the second floor. I started to wonder where they were when they hit the end of their 3 hour window so I called in to get some information. I was calm and cool on this call. When they told me they have been here twice and described my building to a T I said I have no doubt that you have the right building. When can you get them back here. They responded not until Friday. That is not OK with me because I told them last week I am going out of town all next week. What is common sense when you arrive at an apartment building? Do you knock on the front door or do you ring the doorbell? Do you even think of trying both doors on the building? They noticed the broken rain gutter so they would have noticed both doors.
The person they have on their team that comes and fixes issues with your products had no problems getting me as he had to come fix a dresser drawer and the button for my kitchen chair. So why did the delivery team not get me? Well because they must be idiots and were knocking on the front door which is a hallway!!! Not once did they ring the doorbell or honk the horn. Better yet why did they not call and say hey bobs is at your house, can you let them in. They have done that in the past. The last time the guy who fixes the products came they called me and said he was there.
I called the store back and talked to Jeff. I told him who I was (I think he knew immediately due to how we met the other night). He asked what he could do for me and I said "Look we are going to have a problem here. This is the situation." I explained it to him and he asked if he could see what could be done and call me back.
The service (or lack thereof) is really starting to get under my skin. I swear if I have to take the mattress and box spring back to the store myself and get the new ones I am not going to be very happy! (I have been told this is not an option all of their merchandise is warehoused in Connecticut YAY!)
I just got a call from Jeff and he said that he sent an e-mail down to the delivery managers. He is trying to see if he can get them back out here today and just wanted to update me on the status. He will call me again when he hears back from them.
I got a phone call back from Jeff and he assured me that the merchandise would be re-delivered today by 3PM. He also stated that the service technician that was here today to fix my other furniture left notes in my account asking how the delivery people could not find the doorbell. That made me laugh lol. At about 2:00 PM we got a call from a woman asking if the delivery team had been there yet. We told them no and they said they were going to find out where they were. At about 2:30PM our phone rang, when I said hello they hung up. It was not a number I could call back as it was a generic number so I would have no clue who to ask for.
At about 3:00PM I called the store to get in touch with the manager Jeff. It was not surprising that he had left for the day. I asked to speak to the highest ranking person in the store at that time. They transferred me to someone in Connecticut!!! It was the person who oversaw all of the trucks. So they sit at a computer and watch the red dots to make sure no one is messing with the dots. After arguing with them I asked to be transferred to the store. I once again asked for the highest ranking manager. I got someone named Ryan or Brian I really could not understand his name as he said it. He was not foreign I was just so irritated by this time that my brain probably did not process it properly. He said he was in the office with Jeff and the last they heard was that the merchandise would be delivered today. He would call and find out what was going on. During the time I was waiting for him another guy called from somewhere in Connecticut. He was trying to set up the delivery for Friday. I told him that it was not acceptable that they needed to be back out here tomorrow morning. He stated that they needed another day and a half notice because our merchandise would have to be re-picked from the warehouse..... WHY???? I asked if the incompetent delivery people damaged my merchandise once again. Why else would they have to re-pick new merchandise? The guy said he could not state the condition of the merchandise (although now I realize it is probably because he hasn't seen it). I said sure you cannot put your foot any further in your mouth than it already is. As I was fighting with him the manager from the local store was beeping in on my other line. I switched over and was talking to him for a moment. I did try to pull it into a 3-way so I could yell at them both at the same time but it did not work because I wasn't the one who initiated the second call.
Long story short I got shafted once again. They say there is nothing they can do until Friday. Though I am told that I will be compensated for this. I asked the Manager how? Store Credit! I said why would I spend anymore money at your establishment. He said "Yea I know it's a catch. Honestly I don't know why you came back!" I said I did not "come back" I am just trying to get merchandise replaced. Every time I turn around I am struck by incompetent people who are employed by Bob's. The manager really had no idea what to do and he stated that. He said "Sometimes customers just fall through the cracks, unfortunately you are one of them. I don't know what to tell you in this case, I don't know what to do." I said what to do, get me my furniture here tomorrow. Oh well we cannot do that he said.
This whole experience has been horrible. I felt like saying just give me the best mattress you have maybe after sleeping on that my attitude towards Bob's would change. I doubt it though. Even that mattress would probably have something wrong with it only a few months after ownership!
Now I have to waste my day Friday waiting for them again to deliver merchandise.
Well Finally we had some competent delivery drivers, however someone at bob's did not do their job once again. No where on the drivers papers did it state that they should call ahead to make sure I was home. Today is a hectic day for me and they got *lucky* that I was here. They were supposed to call ahead so I knew when they were coming.
Anyway After 3 weeks of fighting with this thing I finally got the merchandise in place. I called and talked with Customer Care only to be insulted. The woman said I am so sorry for your inconvenience you have had multiple times. I am willing to issue you a $50 gift card for this reason. I was insulted at this point. I paid $2761.50 for furniture at their store and even paid a delivery fee of $199.99 for them to offer me a $50 credit. How much more are they going to insult someone. I told the woman that $50 was not going to do anything because I could not buy anything at the store for $50 without having to yet again spend more money out of pocket. If they wanted to do something to compensate me they could call back with a better offer. I doubt I will hear from them at all.
I cannot believe that I paid $199.99 just to have all these issues with the initial delivery and the second delivery. I also kick myself for buying furniture from a company who does not value their customers. If Bob's wants to do something they can provide me with a mattress and foundation upgrade free of charge. The last 3 weeks of sleep has been really rough and a good night sleep would do me good.
If they do not wish to do anything about this situation I will be filing reports with the Better Business Bureau and also with the Massachusetts States Attorney. Maybe I will also take it to a public forum such as the newspaper or TV to tell the story about the issues I have had who knows....
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sarahnkrystal on 2008-10-07:
It sounds like they did a good job fixing your problems
jcrawford on 2008-10-08:
please read the update!
jcrawford on 2008-10-08:
I will be updating this again in a bit, as I was promised that they would deliver today they will not be doing so, making me wait even longer. I will update this soon. I am waiting to hear back from another store manager as Jeff has gone home for the day.
jcrawford on 2008-10-08:
update left, hopefully there will only be one more update when I have my furniture
Xyooj on 2008-12-04:
Thanks for your review. My wife and I are in CT and Bob's furniture was on our shopping list. Now it is not. We just bought a house and need to furnish it. Saving a little money is not worth the trouble.
jdg78 on 2009-01-05:
It sounds like you have had a horrible time, but I am just curious, I have also purchased 3 rooms of furniture at Bob's. In June of 07 I purchased a dining room table with 8 chairs for $800 and yes the screws come loose in the chairs sometimes but for the price it is still very well worth it. I also purchase a complete bedroom set for $2800 and have no problems. The delivery was fine nothing special but they came and went when they said they would. I just purchased my living room set and only being a week in everything is fine. I found that the advertised cheap furniture is just that cheap but our again with the living room set it was in the $2800 range. If you purchased 3 rooms for $3000 then it seems you may have gotten what you paid for. I priced out other comparable living room furniture and it would have cost over $5000 anywhere else. Did you purchase all of the cheapest items they sell?
old fart on 2009-01-05:
I find it hard to fathom how you could give credence to a business named "Bob's furniture"...
That is like putting your money in "Joe's Savings and Loan" or going to "Al's medical clinic"...
Anonymous on 2009-01-05:
lol old fart!
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Terrible Service and Products - Don't shop here!
Posted by
SOUTH PORTLAND, MAINE -- My wife and I purchased a very expensive couch with recliners on all three partitions, made of all leather. We purchased a coffee table, a bed, the so-call box spring and a bed.
The first queen size bed that we had was literally two feet longer than the mattress and box spring. I spent literally four hours trying to speak with customer service and never once got through to a human being. Eventually I got fed-up and went back to the store who told me that nothing was wrong and it's the way it was made. I argued and finally they agreed to send a replacement out. We had the same issue on the replacement frame. We went around again on this, but this time I was smart enough to go directly to the store. We spent more money for a different model, which thankfully, did fit better.
Within the first three weeks of having the bed and frame, the frame gave way and broke at the bottom, as they make the entire edge support with pressboard and don't use screws long enough to even hold it on. The mattress already has impressions from our bodies after a bit more than a year and the box spring is basically a cardboard box (if you buy it, check for yourself). We replaced ours today with a Sleep Number bed and it was well worth the upgrade for $1600.
The middle partition on our couch broke within three weeks and we can't even recline it anymore. We didn't bother trying to get this fixed as it isn't even worth the hassle.
The coffee table...yes, this too is junk. Within just a few days the wood started breaking simply from pressing against it. It isn't made of real wood, but just holey pressboard all over.
In total I believe we spent just over $3000, and to be honest, I wish we had spent the extra $2000 for quality products elsewhere. We advise all of our friends and family to avoid shopping here, and if you are reading this too, you have been warned, stay away!
You can't even say you get what you pay for, because in my opinion, the products are not even worth what they charge. Happy shopping!
Company Response 06/11/2013:
I'm sorry to hear your purchase isn't holding up as expected. If you still have this merchandise I'm sure we can address these issues for you. Please email me at firstname.lastname@example.com and I'll be in touch. Thanks, Eric.
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Sue Tuck on 2013-05-29:
Bob's is nothing but a sh@tulle, stay away. they sell junk...
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Customer Service Is as Cheap as Their Furniture
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I purchased a couch two years ago and at that time purchased their scam named "Goof Proof Protection Plan".
The first couch they delivered was defective so they had to deliver me another one which took a week. After two years the mechanism to recline the couch broke. I called customer service and had to wait four days before they could send someone to fix it. I explained to the C/S agent exactly what was wrong with it. The man who came into my home took photos of my couch, which took four minutes, then spoke on his cell phone on a personal call for the next ten minutes. He then told me that he had to order the part and it would take 4-6 WEEKS. He asked to use my phone and called Bob's Customer Service Department and handed me the phone and ran out of my house as if it were on fire! Never did he explain procedure or what my options were. C/S told me that the part is not covered under Goof Proof and that someone will call me within 24 hours to give me a price and take payment.
I called the insurance company from Goof Proof and was told I did not have a Goof Proof Plan on the current couch and that Bob's never changed the paperwork from the original defective couch. But, I still have a Goof Proof Plan on the defective couch which I have never used.
I now have to pay $32 for a part for the couch and it will be six weeks before I get it. When asked if I can rush this in any way, I was told "it is what it is. We do not stock parts. We need to get them from the manufacturer." In my opinion, their customer service is as cheap as their furniture. Shop elsewhere.
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At Your Service on 2012-12-23:
Frustrating to say the least. I'd go directly back to the store and see if I could get confirmation as to whether you had the coverage on that unit. Once they confirm you do, have them give you the information in writing and then call the insurance provider directly.
Extended warranties can be extremely helpful in many cases, but this is one reason I detest third party coverage.
Best of luck.
Bob Cares on 2013-01-25:
I'd be glad to assist. Please email your contact info to email@example.com and we'll be in touch. Thanks, Eric
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Don't Believe What You Want To About Bob's Like I Did - Believe The Reviews!!!
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STOUGHTON, MASSACHUSETTS -- Don't waste your time. Basically, they lie. Here's my account: Trying to purchase the Venus II sectional (a signature piece in their commercials that they shouldn't advertise if they can't deliver!!!!) and a loveseat. Purchased in May, promised delivery in early June, have been told excuse after excuse as to why they need to keep delaying delivery. Today they delayed again until almost into August. Full details:
Purchase Amount: $1,261.42
May 22nd: Made purchase at Stoughton store with Arthur. One piece was out of stock so he scheduled delivery for June 9th.
June 6th: Received a phone call that one piece came off the loading truck damaged. Replacement piece can't be delivered until July 7th. Whole order will be delivered on that date.
July 2nd: We received a call but no message was left.
July 4th: We called to confirm the July 7th delivery date. Spoke to Lucy. Two pieces are now out until 7-28. We cancelled the order. She couldn't provide any sort of cancellation confirmation #. She indicated it'd be 14 business days to get a refund check.
So, we got to spend our 4th of July, me 8 months pregnant, going to Cardi's, Bernie and Phyll's, Jordan's and Boston Interiors. I hate BOB'S. Should've read the reviews before we shopped there. Will probably be spending over $3000 at Bernie & Phyl's but it seems to be worth it. Their reviews are great. And any reviews of complaints seem to be followed up on and resolved by customer service prompting the customer to re-review and give accolades to customer service and method of resolution. I know Bob's has a call center, but I certainly wouldn't call what they provide customer service. From what I read, they have no interest in resolving legitimate customer complaints.
My suggestion if you're still naive enough to check out Bob's - ask if all of your pieces are in stock because if they aren't you don't stand a chance in h*ll of ever getting them.
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onlooker on 2012-07-05:
If you used a credit card, please check with the company and follow up on the credit/dispute process that they have for the BOB's charges. You might have a problem on that end.
elsie doue on 2014-08-23:
I will never buy from bob furniture again
poor delivery system , always late,
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1980 Crompond Road, Cortlandt Manor, NY 10567
Cortlandt Manor, NY - (February 4, 2013) – Hudson Valley Hospital Center, already recognized for excellence in breastfeeding support, has added another major plus to its impressive list of credentials with its designation as a "Baby Friendly" Hospital.
On Feb. 1, Baby Friendly USA, a leader in the movement to promote breast feeding and infant health, announced that Hudson Valley Hospital Center has become the 4th hospital in New York State and the only one in Westchester, Putnam and Rockland, to earn this coveted designation.
The Baby-Friendly Hospital Initiative, sponsored by the World Health Organization and the United Nations Children's Fund, seeks to improve infant health by implementing a global best-practices program. Studies show that breastfeeding in infancy promotes good health throughout life. Baby-Friendly hospitals provide guidance in helping parents to make informed choices about how to feed and care for their babies.
"Hudson Valley Hospital Center's expertise with regard to breastfeeding initiatives, unique and ground breaking approaches to lactation, and commitment by medical staff and nursing staff were all well received by the surveyors during their visit here,'' said John Federspiel, President of Hudson Valley Hospital Center. "I congratulate Sabrina Nitkowski-Keever, Director of Maternal/Child Health, and Linda LeMon, Lactation Specialist, and the entire Department of Obstetrics staff for their extraordinary efforts."
Nitkowski-Keever and LeMon said that the designation was a two-year journey which involved the entire staff in making changes to improve the Maternity Department's already excellent breastfeeding support programs.
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Breastfeeding is known to fight disease, lower sick care visits and hospitalizations, and help develop strong bonds between mother and child. Evidence has demonstrated that breastfeeding also helps regulate respiration, temperature, glucose, and heart rates for babies, and helps speed childbirth recovery for moms as well as helping to fight obesity later in life.
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Baby-Friendly hospitals and birth centers uphold the WHO International Code of Marketing of Breast-Milk Substitutes by offering education and educational materials that promote human milk rather than other infant food or drinks, and by refusing to accept or distribute free or subsidized supplies of breast milk substitutes, nipples, and other feeding devices. In addition to focusing on making breast-feeding a viable option for new mothers, Baby-Friendly care encourages mothers to be with their newborns 24 hours a day. This promotes bonding, enhances feeding and weight gain, and improves sleep for both mother and child.
To earn the Baby- Friendly designation, hospitals must follow a strict set of guidelines and requirements including:
Hudson Valley Hospital Center has one of the top breastfeeding support programs in the state and was presented with an award of excellence by New York State Health Commissioner Dr. Nirav Shah in April 2011. HVHC is also the only Hospital and Birthing Center in Westchester and Putnam counties to be recognized for breastfeeding support by the International Board of Lactation Consultant Examiners.
The Hospital has abreastfeeding support group that meets on the first and third Wednesdays of each month and offers prenatal education classes, private consultations, telephone triage and a new class on what to expect for grandmothers.
For more information on the breastfeeding programs at Hudson Valley Hospital Center call 734-3896 or visit hvhc.npgdev.com.
Hudson Valley Hospital Center is dedicated to serving the health care needs of the community and to providing quality, comprehensive medical care in a compassionate, professional, respectful manner, without regard to race, religion, national origin or disease category. Offering state-of-the-art diagnostic treatment, education and preventive services, the Hospital is committed to improving the quality of life in the community. In fulfilling this mission, the Hospital will strive to continuously improve the care provided and develop and offer programs, facilities, systems and alliances that most effectively respond to community health care needs. Hudson Valley Hospital Center is located on Route 202 (1980 Crompond Road) in Cortlandt Manor, New York. Call 914-737-9000 or visit hvhc.npgdev.com.


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By Elaine Gordon
Special To The Washington Post.
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Ready to start looking for apple recipes? Be careful. Many apple recipes contain loads of butter and refined sugar (think traditional apple pie) and advise you to remove the skin, stripping away important dietary fiber and nutrients. With apple season in full swing, find out how to maximize your "apple a day."
Most of the fiber in apples comes from the skin and the pulp. When you remove the skin, you remove about half the fiber. A medium apple with skin contains 3.3 grams of fiber, whereas a medium without skin has only 1.7 grams. Applesauce and apple juice contain even less. Dietary fiber is important for weight management, because it keeps you fuller longer. Dietary fiber from fruit, as part of an overall healthful diet, helps reduce blood cholesterol levels and might lower the risk of heart disease, obesity and Type 2 diabetes. Plus, fiber aids in proper bowel function and helps to reduce constipation.
An apple's skin is also incredibly nutrient-rich. According to the Academy of Nutrition and Dietetics, apples are loaded with the powerful antioxidant quercetin, which is found predominantly in the skin. Quercetin is a phytochemical with anti-inflammatory and heart-protecting qualities, and may reduce the growth and spread of cancer cells.
Choose apples with the stem intact. Also try smelling them - you should be able to actually smell the freshness.
Apples can stay fresh in your refrigerator for up to three weeks. Keep them in a plastic bag and away from other foods with strong odors.
Consumed whole, apples make for a mess-free and convenient snack. For a more filling option, you can slice them up and dip them into yogurt or your favorite nut butter. Diced apples also make a great topping. Try them with your morning oatmeal or lunchtime salad.
Gordon, a master of public health professional and a master certified health education specialist, is creator of the healthful recipe site EatingbyElaine.com. Find her on Twitter at @EatingbyElaine.


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This will also be Coach John Strang and Coach Barb Lyons last home games in Valdez. Coach Strang has taught and coached in Valdez for the past 37 years. Coach Lyons the past Valdez for 31 years. BMS Principal said, "Both coaches have dedicated their lives to helping the students of Valdez. Please stop by the gym this weekend and thank them for their many years of service". At the award ceremony on Saturday, following the conclusion of the tournament, both coaches will be recognized.


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Mayor Lee orders affordable housing push
Mayor Ed Lee stood on the rooftop terrace between high brick walls of the soon-to-be-built Natoma Family Apartments, and in the distance, the buzz and clanks of nearby construction echoed his message of the day: Build, baby, build.
Today (Wed/18) the mayor announced an executive directive for all San Francisco government departments with a hand in housing development to prioritize construction of affordable units, from completely below market rate (BMR) projects to those that have a mix of BMR and market rate units.
The Department of Building Inspection, Mayor's Office of Housing, Planning Department and others involved with approving development will all reorient their priorities towards getting new affordable housing built -- a stark indicator of just how potent this issue has become after months of high-profile evictions and progressive organizing and demonstrations.
"It isn't always on the private sector, we've got to have a stake in the action as well," Lee told reporters gathered at the Natoma apartment building.
"(San Francisco) is expensive," he said, "but we don't have to accept it. We can do something."
With the tech-fueled housing crisis pricing out San Franciscans left and right, and Ellis Act evictions surging 170 percent in the last three years, the city is in dire need of housing help. Even the national media has picked up on San Francisco's rising inequality, even if some local media outlets have been slower to react.
But as progressives have noted before, you can't simply build your way out of this crisis, as Lee acknowledged. His directive carries a promise to incentivize an emphasis on middle class housing, which has been particularly lacking in the housing now being built.
"The other part of this directive is to also get the other departments to work with me and the private sector to build more housing in all the different spectrums, and middle class housing," Lee said.
Mayor's Office of Housing Director Olson Lee speaks to a reporter on the deck of a community garden at the new Natoma Family Apartments, which will open in January.
City rules will also change to protect current housing stock. Now, when a loss of housing is proposed, it will need to go through the Planning Commission for a discretionary review hearing. The mayor also formed a working group of city department heads to make recommendations to the mayor on how to preserve and create new affordable rental stock in San Francisco.
"It isn't always on the private sector, we've got to have a stake in the action as well," Lee said.
The promise of more housing in the city almost sounds too good to be true. Will the mayor's plans reverse San Francisco's affordable housing crisis?
Peter Cohen, co-director of the Council of Community Housing Organizations, said it sounded like a step in the right direction. "The proof's in the pudding, of course," Cohen told the Guardian. "It's the kind of directive that I wish, honestly, would come out a year ago. The answer has been, let's keep building and hope it fixes itself."
By prioritizing affordable housing and mixed use housing, the mayor is using the leverage of government to get developers to do the right thing. "If developers are pushed to put more units they'll do it," Cohen said.
Let's hope the new push from the mayor has come in time to stunt the crisis. Even at the Natoma property where he made the announcement, the need of San Franciscans for affordable housing was palpable.
The new Natoma affordable housing building has 60 units, and will open in January. How many San Franciscans applied to live there? 2,806.
What are the techniques for creating more middle class housing? Does the city set a maximum price at which a new unit can be sold? Are they then built with lower quality materials on lower priced land?
BMR housing isn't sub-standard in construction, but it requires money from elsewhere to subsidize it, and that is in very short supply.
The real solution is that many people who want to live here probably should not live here.
that limit the maximum price at which a home can be sold. For instance, limited equity cooperatives.
Ignorance and keyboard addiction are an unfortunate, but common, combination.
What you are describing there is that a co-operative or trust can buy a home and then set it's own rules.
But they first have to buy a property and they have to pay market price for that.
So if you want to buy my property and set up a co-op, knock yourself out. But first show me your market-rate offer.
So clearly, the practice is not illegal.
The reason that so little of it is built, is that developers understandably don't want to -they make less money! If nobody forces them to build BMR housing, they won't build it.
But let's be clear about this. They still make money. Wages and materials, the real cost of making housing, have gone up roughly with inflation since Prop 13. But real estate prices have gone through the roof. So the bulk of the increase in cost is purely speculative.
What the city would do if it had the political will, is mandate that *all* new housing is built BMR, and set prices to give developers a reasonable profit but nothing more. NOTE: I'm not interested in debating with trolls about what constitutes "reasonable." Reasonable is what the community decides, not the market.
Would developers still come? Sure they would. Would some snub the city out of spite? Of course. Others would step in, as long as there's a buck to be made. That's the beauty of the market. Markets have their place, you know. :)
All it takes is some visionary leadership and political will, both of which are lacking in room 200.
subsidy that those BMR's offer, and because those who live there should not personally profit from that.
That has nothing to do with any ability to cap the profit an individual makes on a home they pay market price for.
You want socialized control of the building and housing businesses but that is not going to happen anywhere in the US, nor anywhere in the west that i know of.
You cannot build a lot of BMR's because they are very expensive to build. We get most BMR's because developers agree to build anyway despite that extortion.
Finally, if we stop building market-rate housing, those buyers will demand more TIC's from existing stock, meaning more Ellis evictions.
You really are clueless about this stuff, aren't you?
BMRs are not a "subsidy." There's a tendency on the right to misuse that term.
Socialized control of housing costs is actually being tried in Latin America right now, with a good deal of success, in that it's doing what it's supposed to do. Countries like Venezuela and Argentina are, in fact, "in the west."
BMRs are no more expensive to build than market-rate housing. The building costs the same to build. It's just that profits are limited.
Buyers may or may not demand more TICs; I fail to see the automatic connection here. But even if it were true, they can demand all they want. There will be no more TIC conversions for the next 10 years.
Fundamentally, though, your post fails to refute anything I said. The legal framework is there. We just need different leadership. Is it hard to bring about? Yes. But the nature of all progressive struggles is that they're uphill. By definition. If they don't push the envelope, then they're not all that progressive, are they? Some of the fights seem impossible to win. And yet progressive causes do advance. The arc of history may be long, but it bends in our direction.
You won't win any debates by suggesting that we should be more like some third world basketcase banana republic that you wouldn't be seen dead in.
Moving on, yes of course BMR homes are subsidized. Maybe subsidized by the government, or by a developer, or by those who pay for the opportunity cost. but you cannot have a free lunch unless someone else pays too much for their lunch.
Factual error. Greg, there can be no more condo conversions for 10 years. TIC conversions can happen without limit.
But I agree with you about one thing. The legal framework is there now for you to build an unlimited number of BMR's as long as you can come up with the money. But of course the money isn't there.
And you can buy any existing building and turn it into a land trust, co-op or whatever other quasi-socialist type of housing you want. But FIRST you have to pay a market price to buy that building, and that is what you cannot get around legally.
unsubsidized limited equity housing development with limits on resale prices.
There may be others in San Francisco. There certainly are in other places in the USA.
Mayor Lee's rhetoric implies non-profit community development corporation development, not the crumb for-profit system.
There's plenty of money for this. One aircraft carrier or a month's worth of QE should cover it.
well established principle for such schemes.
However, that only applies to the small minority of homes that are either funded and built that way, or are pre-owned homes that have already been bought at a market value.
Greg's wet dream of an idea is really government control of the price of all housing, and nobody in the free world would ever support that outside of certain exceptional cases.
I am willing to bet my last dollar that Greg lives in a home that was built by a speculator and is managed by a risk-taking capitalist.
See? This is why you never win an argument Greg. You want us to follow Venezuela's lead in regards to housing costs? Why the hell should we copy anything that Venezuela does in regards to money? Let's follow a government economic policy from a socialist country that has an annual inflation rate of 54%. Riiiiiigggghhhhtttt.....
little credibility.
Your ideas have no support or traction with the voters.
I agree with 86% of the respondents that government should be doing more to make the city more affordable.
If you ask people whether they would like cheaper stuff, they'll say yes. You might as well ask if they want free money.
Everyone wants a free lunch, something for nothing, and a cheap home in an expensive town. Not happening.
The question was not about whether housing is too expensive. The question was about whether GOVERNMENT should actually make it cheaper. Most of the knee-jerk free market trolls on this website would likely answer "no" to the question "Do you think it is the role of government to make housing cheaper?"
So no, not everyone. Just 86% agree with me.
the government could do something to make housing cheaper. That doesn't mean that they think the government can do that, should do that or even that such a thing is ultimately desirable.
What we have in SF is too many people chasing too few homes. Econ 101 tells you that means higher prices. If instead there were a way of making homes cheaper (which there is not) then that would mean even more people coming here.
IOW the solution, if it were possible, would simply make the problem worse.
By the way, I'd like a Mercedes for ten bucks. Can you fix that for me?
The problem is obvious. BMR housing is heavily subsidized, which means that the city really cannot build much of it at all if it has to pay for it out of the general fund. Or even out of bonds which voters are often reluctant to approve.
That is why most BMR homes are built by the private sector as a by-product of for-profit, market -rate homes. That's a private/public partnership that works.
The cost of building an affordable home for everyone who wants one is so enormous that it's not even worth considering seriously. And even if we could, it would suck in thousands more low-income residents with a "me too" attitude.
The real solution is to stop thinking that San Francisco is a place that everyone who wants to can afford. And to recognize that we are not an island - there is a huge hinterland surrounding us and many parts of that are considerably cheaper than SF.
So yes, Lee is right that we should build more homes. But we can never build enough homes such that the average shmo who wants to can live here.
Not everyone can afford to live in the world's favorite city.
Government is not good at regulating the free market. Price controls don't work and everyone knows the hierarchy of all the departments named here are in the pockets of developers - and civil service rules protect them from ever losing their jobs for it.
Sorry progs - you can't have it both ways. Gentrification is rising housing prices are not going away, ever.
profit from gentrification and NIMBY'ism even while they whine about it.
all of this BMR housing better not affect my living room view, or my overly sentimental revisionist history nostalgia for the old San Francisco.
developments. Partly because the market-price buyers do not want to live next to low-rent neighbors. And partly because the HOA fees, property taxes and other expenses are not discounted.
Best to put all the BMR's somewhere more suitable, like the Tenderloin or in the far south-east of the city.
@all of this BMR housing
Hahahaha thank you!
This is a real scoop for everybody. This is an interesting blog page. I do hope you could do some more post. Good job!
Let's start huge BMR program right next to Ed Lee's house in Glenn Park. I'm sure he and his neighbors would love that.
Build them in Bayview.
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Mayor Ed Lee pushes back against ballot measures for affordable housing, transportation funding
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