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The Bash declare Statement
Although rarely used, the bash declare statement does have a couple useful options. It can mark a variable as read only and also mark it as being a number only.
To declare a variable as read only, use the following statement:
declare -r varname
Consider the following script:
declare -r a
echo $a
echo $a
When run, the second assignment will fail:
$ sh decl.sh 13 decl.sh: line 6: a: readonly variable
To declare that a variable should accept only numeric values (integers), use the following statement:
declare -i varname
Consider the following script:
declare -i a
echo $a
echo $a
When run, the second assignment will assign zero to the variable rather than the string "hello" that appears in the statement:
$ sh decl2.sh 12 0
The declare statment has other options; the -a option can be used to declare a variable as an array, but it's not necessary. All variables can be used as arrays without explicit definition. As a matter of fact, it appears that in a sense, all variables are arrays, and that assignment without a subscript is the same as assigning to "[0]". Consider the following script:
echo ${a[0]}
echo $b
When run it produces:
$ sh arr.sh 12 13
For further options, see the bash man page (search for "^SHELL BUILTINS", then search for "declare").
Mitch Frazier is an Associate Editor for Linux Journal.
RE: "All variables can be used as arrays without explicit..."
"All variables can be used as arrays without explicit definition" is not always true, at least in bash ~3.0. If you define a variable using "local" in a function, this is apparently nearly, if not exactly, the same as using "declare", which as mentioned does define a variable as local when used within a function. If when defining a variable as local you do not also use "-a", then you cannot also use the array initialization notation to treat it as an array; you end up with all initialization values in the first element of the "array" you just created. (Using "declare" unstead of "local" seemed to work just the same in my limited testing.) If you just remove the "local" declaration, your intended array works just fine, but it is now global.
Its nice to know that bash
Its nice to know that bash declare statement can be used to declare variable to accept only numeric values.
a=13 declare -r a echo
declare -r a
echo $a
I can not execute this command on my pc, anyone help me?
Are you Using Windows?
It won't work if you are.
Perhaps if you leave a few more details...
Mitch Frazier is an Associate Editor for Linux Journal.
is linux so great??
I had the opportunity to use the linux redhat stuff about 5 years ago. It had the same amount of bugs as the windows competitor at the time. I don't understand the big hooplah. Instead of blue-screening, the PC would just shut down.
Nope You Didn't Miss Anything
It's *supposed* to fail, read the paragraph after the script:
> When run, the second assignment will fail: > > $ sh decl.sh > 13 > decl.sh: line 6: a: readonly variable
Mitch Frazier is an Associate Editor for Linux Journal.
Is there any difference
Is there any difference between using 'declare -r' and 'readonly' to set variables as read only?
No Difference
Although the man page does not explicitly say they are the same, there does not appear to be any difference in the effect that they have or the error message that's produced if you try to change one.
Mitch Frazier is an Associate Editor for Linux Journal.
Exact same
It doesn't explain it anywhere on the page, but yeah they're the same for all practical purposes.
thanks for clarity
I wasn't sure about that either thanks for clearing my confusion.
You can do these with
You can do these with typeset too and it's more portable.
to what?
More portable to what? "help typeset" says "Obsolete. See `declare'." And there's no mention of "typeset" in Posix. I was under the impression that it was a korn-shell-ism, and ksh makes little or no pretense to being a viable substiture for a standard /bin/sh, so I see no reason to worry about compatibility with it. Dash (another widely used bourne/posix shell, based on BSD's ash) has "readonly" but neither declare nor typeset, so for that particular case, I would think that "readonly" (also supported by ksh, fwiw) would be slightly more portable. Aside from that, the only factor I see for choosing between the two is that "typeset" looks like something that may not be supported for much longer.
I didn't say typeset is a
I didn't say typeset is a POSIX standard, but works with more shells, like you said ksh -- and its variants. Well, bash is the default shell on Linux, but ksh is very popular on other Unix-like systems.
The fact that typeset is obsolete in bash is surprised me. I can't see why is it good to removing typeset from bash.
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July 26, 2011
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1970 Jaguar XKE SII Coupe that is a good car for a minor restoration. The car is in red with black interior and it... More
1967 Jaguar XKE E-TYPE Series 1 Fixed Head Coupe, 4.2 Liter. All numbers matching. Old English White with period-correct Jaguar Red interior. Full body... More
1971 Jaguar XKE Fixed Head Coupe '71 Jaguar XKE 2 Seater, Series II, old English white with tan interior, manual transmission, a/c, wire wheels, very... More
1969 Jaguar XKE Roadster '69 Jaguar XKE Roadster, Series 2, grey with black interior, manual transmission, wire wheels, has been sitting for many years waiting... More
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1973 Jaguar XKE 2 Plus 2 Coupe '73 Jaguar XKE 2 plus 2 coupe, series III, matching numbers, old English white with tan interior, same... More
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1968 Jaguar XKE OTS Convertible Longtime Ownership Rust-free well Sorted XKE Roadster This superb condition XKE Roadster has been in the same owners hands for decades!... More
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As part of Jaguars continuous development and improvement of the XKE the Series II which Jaguar introduced in late 1968 incorporated a number of... More


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The Croft Gate is a traditional style gate that compliments feather edge fencing.
Image for style guidance only. Product supplied is green
*Free delivery over £50 refers to home delivery orders placed on diy.com only. Charges refer to the value of goods being delivered and excludes delivery from stores or services. Excludes bulk delivery.
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text:
Year | 1979 |
Make | Mercedes-Benz |
Model | 450 SL |
Body | Convertible |
Trans | Automatic |
Color | Blue |
Interior | Blue |
Web No. CH0911-115564
INV No. 58285 |
Get Sale Prices Members-only E-mails, auction webcasts, results and more!
Join Today FREE » Hats, Shirts, Kids Apparel & More. The perfect gifts for the Car Collector. Buy online. Details »
Lot T162 1979 Mercedes-Benz 450 SL Convertible
Join or Sign In to the Mecum InfoNet to see the High Bid
St. Charles, IL Auction
September 15-18, 2011
This lot may still be available. Contact a Mecum Agent today at (262)275-5050. | ||
DESCRIPTION- Rock solid SL Benz from the West coast - Original California blue plates - Runs and drives like a Benz should - Same California owner for the past 30 years - Includes both hard and soft tops in excellent condition - Great Blue on Blue color combo - Brand new Motorsport wheels and tires - Cold factory air conditioning - Always properly maintained and stored - The classic "SL" is the most popular of all Benz's - Prices are rising. Invest now! Information found on the website is presented as advance information for the auction lot. Photos, materials for videos, descriptions and other information are provided by the consignor/seller and is deemed reliable, but Mecum Auction does not verify, warrant or guarantee this information. The lot and information presented at auction on the auction block supersedes any previous descriptions or information. Mecum is not responsible for information that may be changed or updated prior to the auction. The decision to purchase should be based solely on the buyers personal inspection of the lot at the auction site prior to the auction.


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Muertos: A prosthetic makeup micro-documentary of a photo shoot
Back in December we were recruited to be part of a project put together by Michael Devaney and the crew at Little Skull Photography. The idea was for a group of artists and professionals from many different disiplines to converge on December 21st, 2012 to create a work to commemorate the end of the world, […]
Professional YouTube Encode Settings: The Definitive Answer
Optimizing my videos for the best possible encoding quality for YouTube, Vimeo and every other video portal is something that has vexed me for a while, especially since following the conventional wisdom of h.264 at 8mbps has always produced what I feel are inferior results. Of course, these are the long standing specs YouTube has […]
SideOffer Release Announcement
We're pleased to announce the first official release of a project we've been working on for a while: SideOffer is a slick pop-out tab slider with fully customizable graphics (PSD included!), designed to help increase leads and conversions by allowing you to present your offer in a persistant floating tab on the side of every […]
Will Filmmaking Be No More?
According to this article on Creative Cow Magazine ARRI, Panavision and Aaton have ceased production on their film cameras to focus solely on digital video cameras. I suppose this shouldn't come as too much of a surprise to anyone, and frankly, I welcome the change. I've always had a love of film, and more specifically […]
New WordPress Plugin: Genesis Featured Grid
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The 2014 Advertising & Interactive Awards are now accepting entries. Don't miss your chance at increased exposure in print and online!
MINI is Maxi Winner
Working with MINI Canada since its 2002 launch, Taxi has won multiple awards and driven onto new creative ground
Not only have the various offices of Taxi been consistent winners in the Applied Arts Awards, they have also won repeatedly for various long-term, high-profile clients. This is especially true for MINI Canada, an account that Taxi snagged in 2002, with great expectations. "We want to introduce the MINI to Canadian consumers with a campaign designed to attract a maxi response," said Manfred Braunl, then marketing manager for the BMW and MINI brands in Canada.
And Taxi delivered. Its MINI work turned heads and won awards, ranging from 2002's posters hung over urinals, showing the little car with attitude and the headline, "For Those Who Really Need To Go," to this year's Vending Machine.
According to the 2011 winning caption: "The MINI Vending Machine is the largest ever fully interactive night projection in Canada, which showcases the latest 2011 MINIs in a variety of different colour combinations and accessories. Passersby can interact with the projection by texting to a short code to select the MINI of their choice. This triggers the MINI they've selected to drive to the bottom in a fun animation. As the animation plays, a personalized-response SMS message is dispatched to the participant."
As far as Taxi's approach to the MINI Canada account, it posts this rationale online:
MINI had little history of brand awareness in Canada. Most people remembered it as a quirky, cute, and somewhat unsafe compact car. Our challenge was to change this perception and create the conditions for a successful launch in the very competitive small car category. Small cars run the risk of being considered "cute" and therefore a "chick car" that guys won't go near. Also, "cute" assumes the role of a fashion trend, which can be short-lived. Long-term sales are assured by male purchasers and based on attributes not fashion.
To make sure the MINI didn't fall into the "trendy car" trap of declining sales and a female-skewed fan base, we had to position it as a car with substance and character. Attributes from the old and new MINI were blended to appeal to male drivers. We coined the phrase "FLIP" to identify these attributes: Fun, Legacy (racing), Individuality and Performance. Basically, we wanted male consumers to FLIP over the new MINI.
The launch campaign played on male love for the underdog. We introduced MINI as the little car with a big, ballsy attitude. We used variations on the classic tale of David and Goliath, and of course, the little guy always wins. We also backed up this attitude by focusing on MINI's power and performance features, removing "cute" from its vernacular. The campaign involved everything from cinema and TV, to print materials and launch events.
The Canadian introduction of MINI was recognized as one of the best international launches by the BMW head office in Germany. The campaign was so successful that all 500 Launch Edition vehicles were pre-sold online – that means 40% of the 2002 sales target was achieved before the cars even hit the showroom floor. Plus, the fact that 75% of buyers were male meant the creative was perfectly "geared" toward the target audience.
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Race to judgment
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April (blonde) & Amanda (raven), my Shake It Up Korinne twins, in their Christmas red. Amanda's dress by Integrity and April's by Miniature Couture.
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DescriptionFood Machinery Hard Tip Band Saw Blade 124in 10374
List Price: $29.00
Premium quality, precision tooth-set blade is designed to minimize resistance and bone drag-cuts faster, cooler, and straighter. Closely held tooth tolerances, strong matched welds, and uniform heat-treating eliminate scoring, reduce vibration, and provide consistent blade performance, Thinner tooth-set reduces waste and bone dust by up to 30%. Heat treating process hardens each blade without discoloration. Sturdy blade maintains optimum cutting strength for dependable straight cutting. Cool and clean-cutting teeth provide extended blade life. Fewer blade changes, faster cutting, and better labor cost.
3 Tooth per Inch - General Use
4 Tooth per Inch - General/Frozen Use
Hard Tip Band Saw Blade - 124"SpecificationsName Food Machinery Hard Tip Band Saw Blade 124in 10374 Manufacturer Omcan Inc./ Food Machinery of America Product ID FMA-BSB124 Manufacturer ID BSB322124 Equivalents BSB322124, 10374 Dimensions (LxWxH) 124 x 124 x 0.01 Product Cube 0.09 Product Weight 0.5 lbs Shipping Weight 6 lbs
Food Machinery Hard Tip Band Saw Blade 124in 10374


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Today's increasingly competitive marketplace creates intense demands on businesses to attain instant market penetration and expand market share. In many industries, these challenges are at an all-time high. To survive - let alone succeed given today's economic realities -requires that companies vigilantly seek, nurture, and protect the most important element in any organization—human capital. Companies find themselves competing on an almost daily basis to attract and retain top talent. In the race for highly skilled and trained employees, established companies often face pressure from competitors seeking to hire away key employees, divert their hard-earned business, and even plunder their proprietary or confidential information. Locke Lord's unfair competition attorneys are focused on assisting companies to achieve their goal of securing and safeguarding their employees, customers, and trade secrets.
Locke Lord has an extensive record of being the attorneys to whom clients, nationally and internationally, turn when faced with these competitive threats. We know time may be critical, and our attorneys have the skill and experience to respond quickly to emergencies, often obtaining restraining orders or injunctive relief to protect our clients' most valuable assets. We are also accomplished litigators who know how to use the federal and state courts to stop competitors from using ill-gotten confidential or proprietary information and trade secrets, to enforce non-competition agreements and other restrictive covenants, and to prosecute a myriad of claims, including unfair competition, anti-competitive practices and employee raiding.
Because prevention is often the best defense, our attorneys also counsel clients as to how best to protect their people and trade secrets, and assist in the drafting of comprehensive confidentiality and non-competition agreements.
In addition to retaining key employees, companies also have to attract and hire new talent in order to succeed. Locke Lord's unfair competition attorneys have an equally distinguished record in guiding companies through the "stormy waters" involved in hiring top talent from competitors. Our attorneys regularly counsel companies as to "best practices" in hiring competitors' employees, and defend hiring companies in unfair competition litigation.
Representative Cases Where Locke Lord Prosecuted Non-Competition Agreements, Restrictive Covenants, or Unfair Competition Claims
Representative Cases Litigating Trade Secret and Confidential Information Disputes
Representative Cases Where Locke Lord Defended the Hiring Company or Departing Employee
Other Representative Experience


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Watch Alex Trebek Get Called Insensitive for Making Light of the Death of a Jeopardy! Contestant's Pygmy Goat
Clickables See a Season Two New Girl Poster Such healthy hair, these people! By Eliot Glazer [EW] Get more: new girl, clickables, tv Follow Clickables on @vulture Download the Free Clickable iPhone App


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Mountain Information
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Liberty Mountain offers a wide variety of room styles, many with break out capabilities. Have a large meeting with your entire group, and then divide up for committee work. Spend some time fostering communication and teamwork at the Boulder Ridge Challenge Course, and in the evening enjoy a cocktail reception or banquet dinner. Our space can be very flexible to fit your needs!
The Alpine Room This spacious room features vaulted ceilings and large windows for views of our beautiful mountain setting. The Alpine Room is ideal for banquet dining, awards ceremonies and large group gatherings. The Alpine Room is not available in the winter months.
The Heavenly Room Located adjacent to the Alpine Room, the Heavenly Room easily divides into 2 smaller rooms making it ideal for mid size meetings and breakout sessions. With built in projector and screen, this room can serve a wide variety of functions.
The Eastwind Room This large dividable room with built in screen and projector, is enhanced by views of the mountain, making it our most desired meeting locale. The adjacent Nova Room and Lobby area enhance the functionality of this space by adding additional breakout space and a large reception area.
The Nova Room The Nova Room also features great views of the mountain and is ideal for small meetings and breakout sessions.
The Strata Boardroom Located in the Clubhouse building adjacent to the Jacqueline Ballroom, the Boardroom is perfect for your small meeting or break out session.
Boulder Ridge Lodge Boulder Ridge Lodge, is located on the mountain at Liberty Mountain Resort. Accessed by a private tree-lined drive, the lodge features authentic post and beam construction and the beauty of the outdoors is enjoyed from within through an abundance of floor to ceiling windows. The Boulder Ridge Lodge is also home to the Challenge Course and Team Building facilities - a perfect enhancement to any meeting. The Boulder Ridge Lodge is not available in the winter months.
The Jacqueline Ballroom The classically styled ballroom features a large elevated stage ideal for presentations or an evening of entertainment. The ballroom can easily transition from the location for your keynote address to the venue for your gala dinner celebration.
The Fairway Room Located steps off the first tee, the dividable Fairway Room is multi-functional meeting space customizable for a wide variety of meeting space needs.
The Terrace Room Located in the The Inn, The Terrace Room can be utilized as either dining or meeting space...or both!
This large dividable room with built in screen and projector, is enhanced by views of the mountain
The Heavenly Room easily divides into 2 smaller rooms making it ideal for mid size meetings and break out sessions.
The Alpine Room is ideal for banquet dining, awards ceremonies and large group gatherings.


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So today wasn't exactly the first official day of Ole Miss football, but it's close. Today was the first day newcomers were required to be on campus and Ole Miss coach Houston Nutt addressed the media at the Indoor Practice Facility to discuss the youngins, Jeremiah Masoli and more.Nutt wasn't joking when he led off his address by saying it's been a different kind of summer. The Masoli saga has been well chronicled HERE and throughout the national media. Today was the first day Nutt could officially discuss how Masoli became a Rebel to the media:
"It's been a different summer because we don't normally recruit in August," Nutt said. "I'm speaking of Jeremiah Masoli. He's here now and going through the process, checking in, all those things. We're excited about him being here. Like I said, it's been a little bit different. First and foremost this is a very different situation.
"First Jevan Snead decided to leave for the NFL. We felt like with Nathan Stanley, Raymond Cotton and Randall Mackey we felt like we'd be OK. And then when Raymond left that was a pretty tough hit."
Nutt went on to say that he felt like it was his obligation to his team and players to bring a guy like Masoli in once Cotton decided to play for South Alabama.
Once Nutt was able to meet Masoli in person last weekend and "look him in the eyes" he was convinced to proceed in perusing the 5-foot-11, 220-pound quarterback.
Masoli's official visit, in addition to Nutt's history is what convinced Ole Miss Athletics Director Pete Boone to sign off on the transfer.
"What I liked was his contriteness and his humility and the fact that he knows what Ole Miss and Coach Nutt are doing for him," Boone said. "I feel very good about the outcome."
"The thing you feel good about is Houston's history in motivating young men, hanging in there with them sometimes when they're struggling when they're freshmen and homesick and knowing how to deal with them," Boone added. "He just does such a great job with that."
According to Nutt, Stanley is on board with bringing in the former Heisman Trophy hopeful.
"I met with (Stanley) probably four or five weeks ago and told him I either had to go with a junior college route or there was a possibility of Jeremiah Masoli coming aboard with us," Nutt said. "I love Nathan's attitude. He's been very receptive. He got hurt a little bit in the spring and understood what it was like not to practice and having just one quarterback available in the spring when he wasn't able to practice."
Having not gone through summer workouts with Ole Miss, Nutt admitted he's curious what kind of condition Masoli is in.
"I have no idea. In talking with him a little bit today, he seems like a guy that works out a lot," Nutt said. "But the things he's also saying in the very next breath is, 'boy it's hot.' It's very humid and a different kind of heat here."
The Masoli saga isn't quite over yet. According to Nutt, Ole Miss still needs to apply a waiver request to the NCAA, which he is hopeful will be accepted.
"I mean, they could deny it," Nutt said. "We're hoping everything is going to be good."
Masoli is allowed to practice while his waiver request is processed.
MAKING THE LIST: Below is a list of newcomers that have reported to camp: (list includes walk-ons (*) as well as players who either were on the team in the spring ($), grayshirted (^) or transferred from another Division-1 program (&).
—DB Cliff Coleman
—LS Will Denny
—DE Wayne Dorsey$
—OL Jared Duke
—RB/LB Martez Eastland
—OT Terrence Hackney
—QB Witt Haggard*
—OT Matt Hall&
—RB Earnest Harmon*
—OL Chase Hughes$
—ATH Evan Ingram*
—LB Clarence Jackson
—S Damien Jackson$
—OL Patrick Junen*
—ATH Brandon Keel*
—QB Randall Mackey
—LB Mike Marry^
—DL Carlton Martin
—QB Jeremiah Masoli*&
—S Brishen Mathews
—S Sam Noblin*
—FB Nicholas Parker
—RB Jeff Scott
—C Evan Swindall$
—DL Alan-Michael Thomas*
—DE Carlos Thompson
—QB Pack Toler*
—DE Cameron Whigham^
—WR Jarius Williams*
—LB Ralph Williams
**The only player Nutt was comfortable in completely ruling out was defensive back Eric Mitchell from Delray Beach, Fla.
Ole Miss will host its first organized team meeting tonight for the newcomers. Veterans are expected to report to campus tomorrow and the Rebels will hold their first practice on Sunday.
TIG COULD BE BACK:Nutt was asked for a status update regarding Tig Barksdale. After being suspended indefinitely last season, it appears the former blue chip South Panola running back/safety could be back on the practice field this fall for the Rebels.
"I've asked Pete Boone to allow him back onto the team," Nutt said. "We have a contract with him as well and we're going to hold him to that. I've been very pleased with his attitude, the hours that he passed in school this past spring and summer and everything looks good right now. He just has to keep going."
Nutt added that he's always thought of Barksdale as a tailback, but the former 2007 Mr. Football wants to play safety.
The biggest step right now will be getting Barksdale back into gameshape.
"He's probably not in very good shape, so we've got to watch him," Nutt said. "He hadn't been in organized ball in a long time. They can say, 'I'm in shape coach' but probably not."
SIMON UPDATE: Sophomore running back Tim Simon will not practice with the team this season. Simon suffered a season-ending knee injury against South Carolina in the third game of the season and still has no exact time table for his return.
"Tim, bless his heart. He has been through it," Nutt said. "He is going to have to go through more rehab, another possible surgery. Right now we have him rehabbing. He will not be a part of the 105. He will strictly be rehabbing and will not be able to practice." (August 6, 2010)


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Quick Facts
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In the mid 1980s, musician Chris Cornell formed the band Soundgarden which became one the most successful bands of the 1990s and a forerunner of Seattle grunge.
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Play NowChris Cornell. (2014). The Biography Channel website. Retrieved 11:16, Mar 08, 2014, from http://www.biography.com/people/chris-cornell-278911.
Chris Cornell. [Internet]. 2014. The Biography Channel website. Available from: http://www.biography.com/people/chris-cornell-278911 [Accessed 08 Mar 2014].
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Chris Cornell. The Biography Channel website. 2014. Available at: http://www.biography.com/people/chris-cornell-278911. Accessed Mar 08, 2014.
Musician. Born Christopher John Boyle on July 20, 1964 in Seattle, Washington. One of six children born into an Irish Catholic and Jewish family, Chris Cornell rebelled against religion and authority as a youth. After his parents?? divorce (the children adopted their mother??s maiden name, Cornell), Chris acted out by using drugs and stealing??and learning to play the drums. By age 15, plagued by bouts of depression, Cornell had dropped out of school to play music and help support the family.
In the mid 1980s Cornell formed the band Soundgarden with Kim Thayil, Matt Cameron and Hiro Yamamoto, who was later replaced by Ben Shepherd. Soundgarden would become one the most successful bands of the 1990s and a forerunner of the sound that would later be dubbed "Seattle grunge." The band earned multi-platinum status and two Grammy Awards before parting ways in 1997. Notable albums include 1991??s Badmotorfinger, 1994??s Superunknown and 1996??s Down on the Upside.
Cornell released his solo debut, Euphoria Morning, to critical praise in 1999. The following year, he collaborated with Rage Against the Machine members Tom Morello, Tim Commerford and Brad Wilk to form the new band Audioslave. The band??s second album, 2005??s Out of Exile, reached platinum status.
Chris Cornell left Audioslave in 2007 and released his second solo effort, Carry On, later that year. In 2008, he won a Grammy Award for Best Song Written for a Motion Picture for "You Know My Name" from Casino Royale.
Suffering for years from depression, social phobias and drug and alcohol abuse, Cornell checked himself into rehab in 2000 and has been sober since. He and his ex-wife, Alice in Chains and Soundgarden manger Susan Silver, have a daughter, Lillian Jean. He married publicist Vicky Karayiannis in 2003; they have two children.
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Added Value — A Powerful Marketing Principle
Originally published: 1/1/10 by Ron Smith
Strive to make every customer more than satisfied.
In an effort to emphasize the importance of understanding and practicing the marketing principle of added value, I've decided to revisit and elaborate on a past Discipline of Leadership column. In that column I discussed how customer care boosts referrals. The column prompted many questions and comments from readers looking for more specific information. Those comments offer a unique opportunity for discussing the powerful added-value principle, while at the same time furnishing specifics in addressing four types of customers.
After your company delivers a product or service — whether it is an equipment replacement job, accessory product, IAQ product, service call, precision tune-up, duct cleaning or any other product or service — do you know how satisfied your customers are with the work?
Typically, customers experience one of four states of mind after an experience with a home-service provider: angry, dissatisfied, satisfied or more-than-satisfied.
Prompt action can make the most of a good or bad situation. Here is how I define and apply added value to the four states:
Angry. Obviously, this is the one state of mind companies do not want. However, it does happen and probably has happened more than once to most of us. Unfortunately, an angry customer can do a lot of damage. You can be certain they will quickly tell you how they feel, but the big problem is that they will tell a lot of other people how they feel as well. Bad news travels fast!
Once you become aware that you have an angry customer, you must move quickly to rectify the situation. I can think of nothing with a higher priority. It is critical that you "disarm" the customer in a rapid manner.
I found that the most effective method of disarmament is to simply ask, "What would you like us to do?" Often, an angry customer expects the company to take an adversarial position. Asking the customer what your company can do to make things right surprises them and opens the door to a meaningful conversation that will lead to a resolution.
Once you have had your conversation with the customer, no time can be wasted in making the required corrections. Once corrections are made, I recommend sending a gift thanking them for their business and patience.
Dissatisfied. A dissatisfied customer is the one who feels your company did not meet their expectations. Dissatisfied customers cause me more concern than angry customers. An angry customer will let the company know that they are angry — dissatisfied customers often do not let the company know. However, they will let a lot of other people know — a truly scary thought.
Indeed, think about a dissatisfied customer telling 12 people, then those 12 people telling 12 more people, and so on. Pretty soon hundreds of potential customers get a tainted view of your company.
But it gets even worse. Many dissatisfied customers simply go away and in the future use another company.
To make my point during discussion of this topic, I ask disbelieving contractors, "Have you ever had a bad dining experience in a restaurant?" Most everyone has had such an experience. My next question, "What did you do about it? Did you leap up on a table, yell and scream and make a big scene? Or did you simply pay the bill, walk out, take an oath that you would never return, and then tell several other people never to eat there?" Point made.
So, if it is true that a dissatisfied customer does not tell you they are dissatisfied how do you find out? That's easy. Within 24 hours after your product is installed or your service call is completed, call the customer to thank them for their business and ask if everything was completed as they expected. I call these happy calls. If they do not answer the phone, leave a message about why you called. It is vital that you leave the message. If you do not, they may think it is simply another sales call and never call back. A dissatisfied customer will call back. (See Exhibit A on page 38 for a sample happy call.)
Another way to unearth the level of customer satisfaction is to attach a customer feedback form to the invoice. Technicians then encourage customers to fill out the form and mail it to the company. Other companies have an installation performance feedback form such as the one exhibited in my book "HVAC Spells Wealth."
Although a good idea, it is important to understand that it requires the customer to take action and they often will not take the time. With a happy call, the company takes action.
If a dissatisfied customer has not yet informed you of their feelings, the happy call will give them the opportunity.
Incidentally, some of my very best referral customers were ones who were not totally pleased with the service at first, but were impressed by how quickly and cordially we corrected the matter.
Satisfied. Many companies aim to satisfy their customers — if they don't, they should rethink their goals.
While I agree that a satisfied customer is better than an angry or dissatisfied customer, satisfied customers also pose problems.
Satisfied customers are defined as those customers who received exactly what they were told they would receive, no less and no more.
For example, your comfort consultant told them that for an agreed upon contract price the company would replace the furnace, evaporator coil and condensing unit with a new 14 SEER system along with a programmable thermostat, new refrigerant lines and an electronic air cleaner. Your company did exactly what the customer was told would happen and they wrote a check for the agreed upon amount. Consequently, there is no reason for them to get excited. That's what they thought would happen. This means that they will not go out of their way to tell others. Satisfied customers won't boast about their satisfied experience as much as dissatisfied customers will rant about their less-than-stellar experience.
This leads to the ultimate goal:
More than satisfied. This fourth state of mind represents the type of customer that is the objective. This customer's expectations were exceeded. In marketing it is called "added value" — and it is a very powerful principle.
More-than-satisfied customers tell everyone about your company, and it is good news! More-than-satisfied customers receive something they were not told they would get. These extras do not need to be expensive, but they do need to be unexpected.
Here are some examples:
On an equipment replacement job have technicians install an empty cabinet for a future electronic air cleaner, or leave a two-year supply of air filters. Or how about awarding them a completed service agreement with the price on it marked "no charge"?
Another way to unexpectedly satisfy the customer is to deliver a nice floral arrangement at the completion of the job — better yet, make it a live plant so they remember your company every time they water and nurture it.
Other simple but effective tactics: On service calls and precision tune-ups have your technician check the smoke alarm batteries and replace them if necessary. Offer assistance on simple tasks. After getting permission, trim any shrubs near the outdoor air conditioning/heating unit. Between mid-November and Christmas have technicians and installers ask customers if they would like them to get their holiday decorations out of storage.
The possibilities are endless. Have a fun session by asking your co-workers to help you come up with some methods of providing added value. Explain why added value is important. It's the little things that mean a lot.
In short, when faced with angry customers disarm them and take quick responsive action. Find out if you have dissatisfied customers by asking them. Recognize that it is nice to have satisfied customers, but what you really want is more-than-satisfied customers. And how do you get more-than-satisfied customers? Practice added value.
Exhibit A
Sample Happy Call
Date ________________________________________________________________________
Time ________________________________________________________________________
Technician(s) __________________________________________________________________
Customer _____________________________________________________________________
Call Initiated By_________________________________________________________________
"Mr. or Mrs. (name) this is (name) with (company) and I'm phoning to make certain you are totally pleased with our service. May I quickly ask a few questions?"
Was our response time good?______________________________________________________
Was our technician(s) courteous?___________________________________________________
Did our technician(s) clean up when finished?__________________________________________
Did our technician(s) answer any questions or concerns?__________________________________
Did our technician(s) explain the operation? ___________________________________________
Is there anything you would like to share that would further improve our service? _______________
"Thank you for your time. Your business is very much appreciated."
Articles by Ron Smith
Light Commercial Service and Service Agreement Business, part 2
How to develop commercial service agreement sales leads that will establish and grow a service agreement customer base.
View article.
Light Commercial Service and Service Agreements Business, part 1
HVACR residential retail contractors who wish to grow their revenues and profits have a natural and synergistic diversification opportunity. With proper guidance, planning and execution, it's not difficult to expand into the light commercial service and service agreement business.
View article.
Training: The Final Four Steps
Part 3 of a three-part series on how to develop a structured employee training program.
View article.
What's Your Post- Recession Strategy?
What initiatives did you take to combat the recession, and — just as important — how will those initiatives affect your ongoing management decisions as the economy improves?
View article.
Master These Four Elements for Happy Customers
There are four elements that customers are looking for from their hvac residential provider: on-time delivery, quality, professional behavior and convenience.
View article.


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My Sanford Chart allows you secure online access to your personal health information and your child's health information. It's available anywhere you have internet access. There is no cost to you and registering is quick and simple.
If you know you will be working around poison ivy, oak, or sumac, you may think about using a barrier cream or lotion. This will help prevent the plant oil (urushiol) from contacting your skin and causing a rash (allergic contact dermatitis).
Products containing bentoquatam, such as IvyBlock, may help prevent the rash. These products should not be used on children younger than age 6 or by anyone who already has a rash from the poison ivy, oak, or sumac plants. You can get these products without a prescription.
Barrier creams and lotions do not completely protect against getting a poison ivy rash.
By | Healthwise Staff |
Primary Medical Reviewer | William H. Blahd, Jr., MD, FACEP - Emergency Medicine |
Specialist Medical Reviewer | H. Michael O'Connor, MD - Emergency Medicine |
Last Revised | August 19, 2013 |
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Research shows that #music does all kinds of great things for kids. http://t.co/oq8zjJkkDC #SanfordChildrens 01:50 PM Feb 25 |


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Tuesday, January 13, 2009
© Copyright 2014
Gwinnett Daily Post
Apartment fire scorches office, clubhouse
LILBURN - An early morning fire Monday at a Lilburn apartment complex at 825 Dickens Road scorched the property's leasing office and clubhouse, an official said. Passing motorists reported the 5:14 a.m. fire at the Villas at Indian Trail Apartments. Firefighters were forced to back out of the building when it partially collapsed. The structure is a total loss, said Fire Department spokesman Capt. Thomas Rutledge. It took 35 firefighters about 45 minutes to render it under control, he said. The office was closed at the time of the fire and no injuries were reported. The exact cause is under investigation, Rutledge said. Fire destroys vacant home SNELLVILLE - A predawn fire Monday destroyed a vacant home in the 1900 block of Fabersham Drive in Snellville. Neighbors reported the burning two-story house at 3:12 a.m., and firefighters had the blaze under control about 50 minutes later, Rutledge said. The home is believed to be a total loss. "We're fortunate that no one lived in the house and that no injuries - civilian or firefighters - were reported," Rutledge said. The exact cause of the fire is under investigation, he said.More like this story
- Fire reports ( August 21, 2008 )
- Fire reports ( January 30, 2008 )
- Fire scorches home's kitchen ( November 15, 2008 )
- Blaze damages apartment
in Duluth ( October 7, 2009 ) - Fire scorches Norcross pool house ( October 4, 2011 )


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Optical Frequency Domain Imaging for Non-melanoma Skin Cancers (OFDI)
This study is currently recruiting participants.
Verified November 2013 by Massachusetts General Hospital
Massachusetts General Hospital
Information provided by (Responsible Party):
Benjamin Vakoc, Massachusetts General Hospital
ClinicalTrials.gov Identifier:
First received: August 8, 2012
Last updated: November 4, 2013
Last verified: November 2013
- Full Text View
- Tabular View
- No Study Results Posted
- Disclaimer
- How to Read a Study Record
Detailed Description:
This is a imaging study that looks at blood vessel structure in non-melanoma skin cancer lesions.
Condition |
Micro-vessel Structure of Non-melanoma Skin Cancers |
Study Type: | Observational |
Study Design: | Observational Model: Case-Only Time Perspective: Cross-Sectional |
Official Title: | Optical Frequency Domain Imaging for Non-melanoma Skin Cancers |
Resource links provided by NLM:
Further study details as provided by Massachusetts General Hospital:
Primary Outcome Measures:
- Successful imaging of lesion [ Time Frame: within 7 days of imaging ] [ Designated as safety issue: No ]
Estimated Enrollment: | 10 |
Study Start Date: | November 2013 |
Estimated Primary Completion Date: | November 2014 (Final data collection date for primary outcome measure) |
Groups/Cohorts |
non-melanoma skin cancer
patients with non-melanoma skin cancers will be our targets.
Detailed Description:
Patients with non-melanoma skin cancers are the target group. This is a one-time imaging to get preliminary results for the study of dermal blood vessel structure in the disease.
Ages Eligible for Study: | 21 Years to 70 Years |
Genders Eligible for Study: | Both |
Accepts Healthy Volunteers: | No |
Sampling Method: | Non-Probability Sample |
Study Population
Approximately 10 patients are expected. Age 21+
Inclusion Criteria:
- patient with non-melanoma skin cancers
Exclusion Criteria:
- age under 20, pregnant women
Contacts and Locations
Please refer to this study by its ClinicalTrials.gov identifier: NCT01662713
Contact: Benjamin J Vakoc, PhD | 617-726-0695 | firstname.lastname@example.com |
United States, Massachusetts | |
Massachusetts General Hospital | Recruiting |
Boston, Massachusetts, United States, 02114 | |
Contact: Benjamin J Vakoc, PhD 617-726-0695 firstname.lastname@example.com | |
Sub-Investigator: Ahhyun Nam, BS |
Sponsors and Collaborators
Massachusetts General Hospital
More Information
Additional Information:
No publications provided
Keywords provided by Massachusetts General Hospital:
Additional relevant MeSH terms:
ClinicalTrials.gov processed this record on March 10, 2014
Additional Information:
No publications provided
Responsible Party: | Benjamin Vakoc, Assistant Professor, Massachusetts General Hospital |
ClinicalTrials.gov Identifier: | NCT01662713 History of Changes |
Other Study ID Numbers: | ofdi_partners201206 |
Study First Received: | August 8, 2012 |
Last Updated: | November 4, 2013 |
Health Authority: | United States: Institutional Review Board |
Keywords provided by Massachusetts General Hospital:
non-melanoma skin cancer OFDI |
Additional relevant MeSH terms:
Skin Neoplasms Carcinoma, Basal Cell Carcinoma, Basosquamous Carcinoma, Squamous Cell Neoplasms by Site Neoplasms |
Skin Diseases Carcinoma Neoplasms, Glandular and Epithelial Neoplasms by Histologic Type Neoplasms, Basal Cell Neoplasms, Squamous Cell |
ClinicalTrials.gov processed this record on March 10, 2014


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The Full House star got the best birthday gift ever — an engagement ring from her baby daddy, Morty Coyle!
Happy birthday, Jodie Sweetin! The child actor (ehm, Stephanie Tanner) turned TV host turned mommy has had an exciting year of changes! After struggling with a drug addiction for years, Jodie turned her life around when she welcomed her first daughter Zoie, 2, saying her pregnancy "was a blessing." She now has a second little girl, Beatrix, 5 months, with her now fiance Morty Coyle.
"It was a complete surprise," Sweetin tells People of Morty popping the question at her birthday party at Kibitz Room in Los Angeles. "We are just thrilled and I am in shock still!" We know Jodie and her family are looking forward to a wonderful engagment celebration.
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Panda Bear, Panda Bear, What Do You (Brown Bear and Friends)by Bill Jr Martin
Synopses & ReviewsPublisher Comments:The author and illustrator team behind the classic Brown Bear, Brown Bear, What do you see? turn their extraordinary talents to the theme of animal conservation. Thirty-five years after their first groundbreaking collaboration, the creators of Brown Bear, Brown Bear, What Do You See? and Polar Bear, Polar Bear, What Do You Hear? reunite to address the important topic of animal conservation. A Bald Eagle soars, a Spider Monkey swings, a Macaroni Penguin struts, and a Red Wolf sneaks through Bill Martin Jr's rhythmic text and Eric Carle's vibrant images, and all are watched over by our best hope for the future-a dreaming child. About the AuthorBill Martin Jr, a former elementary-school principal, and now a teacher, writer, and poet, holds a doctoral degree in early childhood education. His many books, among them the bestselling classics Brown Bear, Brown Bear, What Do You See?; Polar Bear, Polar Bear, What Do You Hear?; and Chicka Chicka Boom Boom, are a testament to his ability to speak directly to children. Born and raised in Kansas, Mr. Martin now makes his home in Texas. Eric Carle was born in the United States, but spent his early years in Stuttgart, Germany. His many innovative books have earned him a place in the canon of classic children's literature. Brown Bear, Brown Bear, What Do You See? was the first book he illustrated; he then went on to write and illustrate The Very Hungry Caterpillar, The Very Busy Spider, and The Very Quiet Cricket, as well as many other books for children. Mr. Carle works in a studio near his home in western Massachusetts. For information about the Eric Carle Museum of Picture Book Art visit: www.picturebookart.org What Our Readers Are SayingBe the first to add a comment for a chance to win!Product Details
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The Soul of Science: Christian Faith and Natural PhilosophyNancy R. Pearcey, Charles Thaxton, Marvin OlaskyCrossway books, (Paperback), 304 pp., 2004 Item# B099
"Pearcey and Thaxton show that the alliance between atheism and science is a temporary aberration and that, far from being inimical to science, Christian theism has played and will continue to play an important role in the growth of scientific understanding. This brilliant book deserves wide readership." --Phillip E. Johnson, University of California, Berkeley
"This book would be an excellent text for courses on science and religion, and it should be read by all Christians interested in the relationship between science and their theological commitments." --J.P. Moreland, Professor of Philosophy, Talbot School of Theology, Biola University
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Journal Sentinel TV and film critic Duane Dudek looks at life on the small and big screen, and some of the cool stuff on both.
Watch: It's official. Led Zeppelin and Letterman cultural treasures
Led Zeppelin made an appearance on "The Late Show with David Letterman" Monday night, after they and he were awarded Kennedy Center honors over the weekend.
Watch a clip of them on his show below.
Meanwhile here are some remarks made about Letterman at the Kennedy Center event:
Tina Fey: "Mr. David Letterman, as I call him out of respect and fear, has unknowingly been a family friend of mine since I was 10 years old. My mom Jeanne and I spent every weekday morning of the summer of 1980 watching 'The David Letterman Show.' While some kids went canoeing and learned sailor knots at camp, I spent that summer drinking Pathmark instant iced tea and watching my mom laugh at Dave.
I can't tell you how happy the show made her. It was like she couldn't believe what she was seeing. Was this Dave Letterman guy a brilliant, subtle, passive-aggressive parody of a talk show host? Or just a Midwestern goon who was a little bit "off?" Well, here we are, 32 years later, and time has proven… that there's really no way of knowing."
Fey continued: David Letterman is the professor emeritus at the 'Here's Some More Rope' Institute. Weirdly or not weirdly, Mr. Letterman is the closest thing we have to a present-day Walter Cronkite. His honesty and intelligence have shepherded us through national crises. Our concern for his health has been a national worry. Our imaginary friendship with him has been going on now for 32 years. Tonight, we declare it officially: my mom was right, David Letterman is an American treasure, like the Grand Canyon, or the Chicago skyline, or the top two Kardashians."
Jimmy Kimmel: "When I turned 16, I blew out the candles on a "Late Night with David Letterman" cake; my first car had a L8NITE vanity plate; I drew pictures of Dave on the cover of all of my textbooks; I started a 'Late Night with David Letterman' club in high school… to me, it wasn't just a TV show. …I don't remember the first time I watched Dave's show, but I do remember the feeling I got when I found it. It was as if someone was doing a show specifically for me.
"Dave was funny in a way I'd never seen anyone be funny before. I wanted to be David Letterman. All my friends wanted to be David Letterman. Ironically, the only person who didn't want to be David Letterman – is David Letterman. And that's a shame because you, Dave, are the funniest, the smartest, the weirdest, the coolest, the best one ever. Not only did I learn how to do… everything from Dave – the reason I have a show of my own is because the executives at ABC saw me when I was a guest on his show."
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Vivaciously Vogue Sterling & Peridot Ring
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By Mark Pattison Catholic News Service
WASHINGTON — The upcoming movie "Son of God" should be seen as "a love story," according to two of its executive producers, the husband-and-wife team of Mark Burnett and Roma Downey.
By John Mulderig Catholic News Service
NEW YORK — For much of 2013, Hollywood seemed to be in the doldrums, turning out a good deal of product, but very little of quality.
With the approach of year's end, and the looming awards season, however, things improved remarkably. So much so, in fact, that by Christmas, there were an unusual number of worthwhile movies to choose from at the multiplex.
Many men shun self-help books. In the same way that we don't like to stop and ask for directions, all the more we don't like to admit when we need help in a spiritual sense.
That notion delayed my reading and reviewing of David N. Calvillo's Real Men Pray the Rosary for longer than I'm proud to admit.


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The gap in quality between the top and bottom of Major League Soccer was glaringly obvious in California on Saturday as reigning MLS Cup Champions LA Galaxy put on a dominant display against Toronto FC.
For large stretches of the match it looked like men against boys, which is hardly surprising given the difference in the quality of players on each team. Toronto's record through its first 30 matches is now worse than any other season in its history, and at the Home Depot Center on Saturday the Reds' injury-ravaged squad was second-best from first whistle to last.
In the end, defensive sloppiness led to the final scoreline being much closer than it needed to be for the Galaxy, but the outcome was never really in doubt after LA stormed into a three-goal lead by the 36th minute.
The Galaxy's free flowing attacking play in the first half was some of the best football I have seen all season, although Toronto FC contributed to the ease of which LA were able to create a path to goal. TFC goalkeeper Freddy Hall was out of position on the first goal scored by Juninho in the 11th minute, and no one closed down the young Brazilian as he fired in his second of the night in spectacular fashion late in the half. A double from Robbie Keane ensured Toronto's goals from Terry Dunfield and Luis Silva would be mere consolation.
Much focus is placed on the Galaxy's star power. Against Toronto FC they were without an injured David Beckham, but they could still call upon Landon Donovan, Robbie Keane and their latest signing, Swedish international Christian Wilhelmsson. It is an embarrassment of riches, but Galaxy head coach Bruce Arena has carefully and successfully assembled a high quality squad that is about much more than the big name players.
Juninho deserves as much credit as anyone for the Galaxy's recent good run. The 23-year-old has now scored seven goals on the season and continues to show maturity well beyond his years. Juninho's fellow countryman Marcelo Sarvas has also proved a very shrewd pick-up for Arena's side. With the way the duo is playing together in the middle of the park at the moment, it's difficult to pick out a better central midfield pairing in Major League Soccer right now.
The Galaxy have combined their foreign additions with excellent choices in the MLS SuperDraft in recent years, and their defence is a shining example of what can be achieved by building through the draft.
Ironically, with Toronto FC on its way to having the league's worst defence for the second straight season, the LA backline could actually have been playing for the Reds. Todd Dunivant – arguably the best left back in the league – was traded away by Toronto ahead of the 2009 season after recovering from a serious injury.
LA's central defensive pairing of Omar Gonzalez and AJ DeLaGarza were both taken by LA in the 2009 SuperDraft when Toronto FC had three first-round picks. Gonzalez went third, a pick after TFC had taken midfielder Sam Cronin, and DeLaGarza was taken 19th (TFC picked O'Brian White fourth and Stefan Frei 13th). A year earlier, the Galaxy selected right back Sean Franklin at four. Toronto had been in line to hold the second overall but traded it away to FC Dallas the previous season in exchange for Richard Mulrooney (he played only two matches for the team before being traded).
While Toronto are still searching for players to provide defensive improvement, the Galaxy's decisions have clearly paid off and they are well positioned to be successful once again this year. In 2008 the Galaxy missed the playoffs for the third straight season. They're now heading to the post-season for the fourth year in a row.
The final few weeks of the regular season will give an interesting insight into what lies ahead in the playoffs as the Galaxy face three of the other top five Western teams in their final three matches of the year. A slow start to the year has hampered their chances of repeating as Supporters Shield winners as the top team in the regular season, but in their current form it is difficult to bet against the Galaxy repeating their MLS Cup triumph.


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Star Trek The Next Generation: Wesley Crusher Finally Gets What He Deserves
This is a fan edited video of the hateable ensign Wesley Crusher finally meeting his doom. I thought it was pretty cute. Cause, to tell ya the truth, I never really liked that guy. Something about him always rubbed me the wrong way -- like another man's penis on the side of my leg. Just sayin', it happens!
Thanks to Paul, who would have just tasered that bitch and pushed him out an airlock.
Deborah Sperber made this rendering of everyone's favorite elf (sacrilege!), Spock, using 1,102 spools of colored thread. But to view Spock's visage properly, one must gaze into a crystal viewing ball while rubbing it and repeating "I love The Geekologie Writer" three times. ... / Continue →
This is a little NES themed stop-motion video made using Perler beads. It's not gonna blow your socks or o-ring out (thank God), but it is cute and worth a watch. Plus somebody actually spent some serious time and effort making it. And no, it wasn't me. I did try making a s... / Continue →
This is a little video of a machine that makes Mario repeatedly punch a block and get a coin. It was made out of LEGO Mindstorm sets and Perler beads. At least I think it was. It could be made out of magic and donkey dicks for all I know. Hit the jump for the machine in a... / Continue →


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Toth - Kalberer
George and Sandy Kalberer of Bethel Park announce the engagement of their son, Roy, to Christina Toth, daughter of Russell and Dianne Gerhold of Whitehall, and Mr. Robert Toth of Bethel Park.
Roy is the grandson of the late Mr. and Mrs. George Kalberer of Steubenville, Ohio, and the late Mr. and Mrs. Anthony Tomaszewski of Baldwin.
Christina's grandparents are Bernadette and the late Thomas Haverty of Pleasant Hills. Her step-grandparents are Marie and the late George Gerhold of Munhall, and Mary Ann and the late Arnold Toth of Baldwin.
The future groom is a graduate of Bethel Park High School and Community College of Allegheny County, where he earned a degree in technical theatre. He is a studio mechanic, working on the construction of movie sets and member of the International Alliance of Theatrical Stage Employees Local 489. He is also employed at Brookside Lumber as an installer.
His fiancée is a graduate of Bethel Park High School and California University of Pennsylvania where she earned a degree in finance. She is employed as a customer service assistant at Dollar Bank.
A May wedding is planned.
Toth - Kalberer
Toth - Kalberer
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Use sunlight to reset your internal clock. It's the most powerful natural tool for regulating the sleep-wake cycle.
Plan ahead to determine the best times for light exposure based on your departure and destination points and overall sleep habits.
For example, a poor sleeper traveling from New York to Paris is advised to seek light in the afternoon on the first few days in France. After the first few days, the traveler should seek light in the morning. By the third or fourth day, the traveler's internal clock should mesh with the local time. The results are even better if light exposure is combined with exercise such as walking or jogging.
Avoiding light at certain times is every bit as important as taking it in at others. A traveler going from New York to Paris should avoid light in the morning on the first few days. During the day, dark glasses can help block out light. At night, draw the blinds or drapes in your hotel room or use a sleep mask.
Beverages with caffeine such as coffee, espresso and soft drinks may help offset daytime sleepiness. It's best to time caffeine use so that it doesn't make it even more difficult to fall asleep or sleep well.
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ON THIS PAGE: You will find a list of the common tests, procedures, and scans that doctors can use to find out what's wrong and identify the cause of the problem. To see other pages in this guide, use the colored boxes on the right side of your screen, or click "Next" at the bottom.
Doctors use many tests to diagnose cancer and find out if it has metastasized (spread). Some tests may also determine which treatments may be the most effective. For most types of cancer, a biopsy is the only way to make a definitive diagnosis of cancer. If a biopsy is not possible, the doctor may suggest other tests that will help make a diagnosis. Imaging tests may be used to find out whether the cancer has spread. This list describes options for diagnosing this type of cancer, and not all tests listed will be used for every person. Your doctor may consider these factors when choosing a diagnostic test:
- Age and medical condition
- Type of cancer suspected
- Signs and symptoms
- Previous test results
In addition to a physical examination, the following tests may be used to diagnose anal cancer:
Digital rectal examination (DRE). During this test, the doctor inserts a gloved finger into the anus to feel for lumps or abnormalities. General cancer guidelines suggest men have a DRE annually after the age of 50 and women have one during routine pelvic examinations. If you are at higher risk for developing anal cancer, your doctor may perform a DRE more often.
Anoscopy. If the doctor feels a suspicious area during a DRE, this endoscopic test may be performed to see the abnormality. An anoscopy allows the doctor to see inside the body with a thin, lighted, flexible tube called an anoscope. Similarly, a proctoscope can be used to view the rectum in a procedure called a proctoscopy. The person may be sedated as the tube is inserted into the anus and/or rectum.
Biopsy. A biopsy is the removal of a small amount of tissue for examination under a microscope. Other tests can suggest that cancer is present, but only a biopsy can make a definite diagnosis. The sample removed during the biopsy is analyzed by a pathologist (a doctor who specializes in interpreting laboratory tests and evaluating cells, tissues, and organs to diagnose disease). The type of biopsy performed will depend on the location of the tumor. For instance, an excisional biopsy can remove the entire lump if the lump is small and does not extend into other tissues. Lymph nodes may also be removed and examined in a biopsy.
Ultrasound. An ultrasound uses sound waves to create a picture of the internal organs. In an anal ultrasound, an ultrasound wand is inserted into the anus to obtain the pictures.
X-ray. An x-ray is way to create a picture of the structures inside of the body using a small amount of radiation.
Computed tomography (CT or CAT) scan. A CT scan creates a three-dimensional picture of the inside of the body with an x-ray machine. A computer then combines these images into a detailed, cross-sectional view that shows any abnormalities or tumors. A CT scan can also be used to measure the tumor's size. Sometimes, a contrast medium (a special dye) is injected into a patient's vein or given orally (by mouth) to provide better detail.
Magnetic resonance imaging (MRI). An MRI uses magnetic fields, not x-rays, to produce detailed images of the body. A contrast medium (a special dye) may be injected into a patient's vein or given orally (by mouth) to create a clearer picture.
Positron emission tomography (PET) scan. A PET scan is a way to create pictures of organs and tissues inside the body. A small amount of a radioactive substance is injected into a patient's body. This substance is absorbed mainly by organs and tissues that use the most energy. Because cancer tends to use energy actively, it absorbs more of the radioactive substance. A scanner then detects this substance to produce images of the inside of the body.
After these diagnostic tests are done, your doctor will review all of the results with you. If the diagnosis is cancer, these results also help the doctor describe the cancer; this is called staging.
Choose "Next" (below, right) to continue reading this guide to learn about the different stages for this type of cancer. Or, use the colored boxes located on the right side of your screen to visit any section.


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