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Illumination of the Check Engine Light can be caused by a loose or worn gas cap.
Google+Car Problem Reports
Buick LeSabre Check Engine Light Due to Gas Cap Issue
Buick LeSabre Problem
Model Years Affected: 1997, 1998, 1999, 2000, 2001, 2002, 2003
Average Mileage: 133,573 mi (49,800 mi - 220,000 mi)
lawnboy22, 2001 Buick LeSabre, 115,000 miRookie
gas cap loose warning light comes on.
I replaced the gas cap with a new one and it does the same thing from time to time and the gas cap seems to be tight.Flag ThisLike | 5 people like this5 -
panamax, 2000 Buick LeSabre, 147,000 miEnthusiast
Service vehicle soon light on and message said check for loose gas cap. Problem solved by replacing worn and deteriorating fuel pressure harness which is attached to the fuel pressure regulator. Does not require a mechanic to do really. GM part #2450-6640.
Flag ThisLike | 4 people like this4 -
DGatlin, 2003 Buick LeSabre, 180,000 miRookie
Gas Cap Loose, Check Cap Message AND Check Engine Light.
Flag ThisLike | 3 people like this3 -
gedp, 2003 Buick LeSabre, 102,000 miRookie
Check engine light came on...the mechanic plugged the car into his diagnostic computer. According to the code, he said it's probably a problem with the gas cap. He replaced it...that fixed it.
Flag ThisLike | 2 people like this2 -
Visitor, 2000 Buick LeSabre, 130,000 mi
light on, chevrolet dealer put on computer to find & they corrected it.
Flag ThisLike | 2 people like this2 -
Visitor, 2002 Buick LeSabre, 53,000 mi
I cleaned the entire area around the gas cap, I had a hand vacume to suck any
patricles upFlag ThisLike | 1 person likes this1 -
Visitor, 1998 Buick LeSabre, 194,500 mi
Problem was intermittent check engine light coming on. Eventually found gas filler tube cracked. Replaced it. Everything OK now.
Flag ThisLike | 1 person likes this1 -
fitingsthdown, 2001 Buick LeSabre, 153,465 miRookie
that happened to me too but u can kinda fix it by disconnecting and reconnecting the negative battery cable. it resets the computer.
Flag ThisLike | 1 person likes this1 -
lynm, 1997 Buick LeSabre, 68,000 miRookie
engine light still on and difficult to remove cap. oh well
Flag ThisLike0 -
Visitor, 2003 Buick LeSabre
I've had to replace my engine cap due to this problem averaging once a year..and January will be my 4th year with this car
Flag ThisLike0


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subset: commoncrawl


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Got to give them credit. It takes balls to be so blatantly fake. Sometimes you wonder if they are so far down the path of astroturfing that they believe what they preach themselves. Or if they are truly self-aware and know full well the fleecing of the public they are executing and are laughing all the way to the bank.--Mission Accomplished
1 recommendation
Guys like Sam Simon have to be aware. The webs the guy is weaving are simply too ingenious. The organizations, I'm not always sure about.I spoke with someone at the National Association of the Deaf recently to try and answer this exact question. When I asked them why they were supporting a particular piece of legislation that would actually HARM their constituents, they were completely oblivious to what the bill in question even did.They were also kind of oblivious to the problems raised by letting Verizon write the entire technology issue portion of their website (they've since updated it).I get the feeling that the people in charge of fund raising simply do this on their own, and any moral questions that are raised for parroting awful positions are quickly nullified by a nice, shiny check.On one side you can't blame them for wanting the funding, especially when I'm sure donations are down during a recession. And if constituent are lucky, maybe even some of it actually winds up helping somebody. But I don't think the harm done on the policy level and the damage done to a group's integrity makes it worth it. But that's just me. I don't pride cold cash above all else.
Karl, I'm disabled and are as puzzled as you are. The internet is vital to me: it lets me shop online without trekking (and struggling) through stores. I can get access to medical information, pay my bills, do my banking, order my prescriptions and connect with the latest in health research and new technological improvements that could help me in the future. I benefit from an implanted medical device that wirelessly recharges -- like the new (expensive) laptop offered by Dell -- and I can't imagine risking the loss of such a precious resource.
You need a hobby.


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Customer experience The great convergenceGalaxies and Copernicus, doesn't that ring a bell. "So with three different starting points - UX from product development, service design from service delivery, and customer experience from marketing and customer support - we've all arrived at the same place: the realization that by consciously crafting the experiences people have with those products, services, or organizations, we can help those people be more successful and find more satisfaction. Oh yeah, and it's good for business too." (Jesse James Garrett a.k.a. @jjg ~ Adaptive Path) Posted on March 04, 2014 | Permalink The shift: UX designers as business consultantsWill they then become CX consultants? "UX is a broad field and designers are increasingly playing a strategic role in many companies. Be that designer. Businesses are increasingly adopting user-centered approaches to create experiences, moving UX design to be one of the core activities driving the company strategy and operations. This is an incredibly valuable opportunity that we designers can take to step up and contribute to create the great experiences and services they envision, taking our vision, tools and understanding to a different level. But we need to learn the new skills to play at this table, a table that's often speaking a different language with a lot of politics and different stakeholders. This talk will cover exactly these extra skills that are required to make this strategic jump: understanding the business needs, educating the client, understanding the hidden request, managing the various party involved in a project, defining the right process, understanding the internal impact and more." (Davide Casali a.k.a. @Folletto ~ Interaction14 videos) Posted on February 13, 2014 | Permalink The beginning of a beautiful friendship: Data and design in innovative citizen experiencesThis time, the C is Citizen and not Customer. Citizens are entitled to great CXs too. "The past decade has brought enormous and growing benefits to ordinary citizens through applications built on public data. Any release of data offers advantages to experts, such as developers and journalists, but there is a crucial common factor in the most successful open data applications for non-experts: excellent design. In fact, open data and citizen-centered design are natural partners, especially as the government 2.0 movement turns to improving service delivery and government interaction in tandem with transparency. It's nearly impossible to design innovative citizen experiences without data, but that data will not reach its full potential without careful choices about how to aggregate, present, and enable interaction with it." (Cyd Harrell a.k.a. @cydharrell ~ Beyond Transparency) Posted on February 12, 2014 | Permalink Connecting the customer experienceUnfortunately, no design or Design mentioned whatsoever. "Enabling great customer experiences and optimizing them across all touchpoints in a consistent and human, customer-centric way leads to marketing success. And it increasingly revolves around personal, personalized and at the same time connected and integrated approaches." (J-P De Clerck a.k.a. @conversionation ~ i-Scoop) Posted on January 28, 2014 | Permalink Outside-in approach to design and ROI of patient experiencesThe outside-in perspective creates a lot of empathy among designers. "Many people think that good Customer Experience costs a lot of money but the reality is that when you address the right area the benefits always outweigh the costs." (Zhecho Dobrev a.k.a. @Zhecho_BeyondP ~ Beyond philosophy) Posted on January 23, 2014 | Permalink Quantifying customer experienceChanging from UX design to CX design, just like that. "Customer experience stretches far to either side of any interaction that can be influenced by UX interface design. Customer experience starts from when a customer first hears about what your product or service is promising, gets cemented by how well you deliver on that promise (through UI and well beyond), and gets broadcast in social media to influence the impressions of future customers. As such, it's important to have a way to quantify the effects of the customer experience improvement that stretch beyond Google Analytics and screen attention heat mapping." Posted on January 20, 2014 | Permalink Building the in-house design agency: Getting the best of both worldsEmbedding UX capabilities in the enterprise is a major challenge for the field. "The biggest barrier I've seen to using UX in a firm is often simple lack of knowledge of what UX can deliver. (...) An integrated internal UX team is critical to organizational success, and the stakes are higher in larger enterprises. An internal practice that builds lasting relationships, provides thought leadership, and acts as trusted advisors provides long-lasting value to the firm. As the digital space becomes increasingly human-centric, and organizations evolve offerings around consumer need, the internal user experience agency plays a significant part in delivering both short term wins as well as long term success." (Stephen Turbek a.k.a. @Stephenturbek ~ Boxes and Arrows) Posted on December 19, 2013 | Permalink Service principles guide customer experiencePrinciples in general and design principles in particular are great beacons. "When people in an organisation have different interpretations of what really matters to customers, the customer experience falls apart. The difficulty is to align business units and individuals to do the right things - and do them consistently. Strong principles are a powerful way to unite teams to deliver better customer experiences." (Anne Meijer and John Holager ~ live|work) Posted on December 05, 2013 | Permalink Seamlessness in the cross-channel user experiencexChannel, one of the many challenges for experience design teams. "A seamless user experience, regardless of channel or device, is one of the 4 requirements for a usable cross-channel experience. Companies and organizations that allow users to switch channels while completing tasks have a competitive advantage." (Janelle Estes ~ Nielsen Norman Group) Posted on November 25, 2013 | Permalink The intersection of user experience, customer experience and corporate strategy: The holy grail for 21st century business?In the end, it all depends on the execution. Like always. "UX and CX advocates and practitioners would do well to have a few beers together and explore how they can work to the common purpose of increasing customer uptake, loyalty, and advocacy across the entire ecosystem of their business' interaction with their target market. And, senior executives need to lead that collaboration, if not mandate it. Their competitive position in the marketplace and future profitability may be at stake." (Chris Allen ~ HFI Connect) Posted on November 20, 2013 | Permalink Experience design is a perspective, not a disciplineDynamic DTDT at the edges of our field. "Our intention is to help business and design collaborate more intelligently. Unlocking the power of design allows a business to anticipate, plan for, and deliver experiences that are more likely to engage a customer in value-based relationships - ones that can be differentiated in ways that are both meaningful and measurable." (Patrick Newbery ~ UX Magazine) Posted on November 14, 2013 | Permalink Mapping business value to UXThe economic transaction of design is not its core. "(...) we'll expand on our approach to mapping business value to User Experience and explain how we have put it to use. Our goal in sharing this information is to be as transparent as possible about our process and our intentions, so the greater UX community can pursue an important conversation that we've been eager to have. What is that conversation going to be about? It is a dialogue that centers around selling User Experience - which goes far beyond user-interface design - to all of our organizations. This is a dialogue in which we, as an industry, need to engage. Hopefully, hearing our story will inspire you to share your own story." (Lis Hubert a.k.a. @lishubert and Paul McAleer a.k.a. @paulmcaleer ~ UXmatters) Posted on November 11, 2013 | Permalink Customer Experience versus User Experience: What's the difference and why does it matter?Confusion is the result of constant change for professionals as well. "Companies with disdain for their customers provide bad service and poor user experiences. If an organization is just starting to think about customer experience, it's a sign they have also just started thinking about any kind of experience design - customer or user experience. You might be able to help them, but you'll be launching a culture-change initiative as much as a product-design initiative. Be prepared. Culture change is hard stuff." (Jon Innes a.k.a. @innes_jon ~ UXmatters) Posted on November 01, 2013 | Permalink 8 reasons to master customer experience ecosystem mappingVisual being the new black. "A customer experience ecosystem map is a visual technique that connects end-to-end customer processes to the ecosystem of employees, partners, capabilities, processes, technology, information and interfaces involved in delivering the experiences." (Paul Hagen ~ Forrester) Posted on October 22, 2013 | Permalink Designing healthy organizations: Education and transparency in XD consulting workAdding XD to the X-soup. "Luckily, the healthcare industry has figured out more effective approaches to treating patients and achieving better outcomes. Unfortunately, those of us in experience design (XD) consulting have not. In this column, I'll first explore why the typical XD consulting approach is not healthy for our client organizations. Then I'll look at what I think should be the ultimate goal of an XD engagement: educating our clients and being transparent about our XD methods and approaches." Posted on October 08, 2013 | Permalink Introducing dialogues: A technique for delivering better government servicesAn three-part article we wrote for the Touchpoint 5.2 issue from the Service Design Network. Disclosure: I work at Informaat (The Netherlands) ~ "This three-part article is about a new technique in design projects for citizen-centred government services: the 'dialogue'. We will introduce dialogues to the service design community and share our lessons learned in using this technique. We also want to explore how dialogues create a shared understanding and commitment among designers and internal stakeholders." (Mark A. Fonds a.k.a. @markafonds & Peter J. Bogaards a.k.a. @bogiezero ~ Informaat βiRDS on a W!RE) Posted on September 17, 2013 | Permalink Developing a customer experience strategyCX strategy for business peeps, including a design notion. "Digital technologies are disrupting many industries but for each there are also new revenue opportunities to be had. A customer experience strategy is a fast way of uncovering the untapped revenue in your business." (Mark Cameron a.k.a. @MarkRCameron ~ Marketing Magazine) Posted on September 06, 2013 | Permalink Content re-framing: A digital disruption survival kitHope it helps. A manifesto to connect experience design with content thinking. ~ "New challenges are upon us content people. The era of digital disruption requires adaptation at many levels by anyone involved with content, whatever its form or shape. As content crusaders, we want to point the road to travel with 10 imperatives. "Old school" and cutting-edge content organizations and professionals all face the same challenge of inventing and discovering mechanisms, rules and principles of unknown territories for content application. With this manifesto, we intend to reduce the friction in our collective journey of credible, useful, and relevant content for the digital era." (Bas Evers a.k.a. @everbass and Peter Bogaards a.k.a. @bogiezero ~ βiRDS on a W!RE) Posted on August 16, 2013 | Permalink User experience is more than design, it's strategySystematic, deep thinking and research. Sounds academic. "This is not an issue of corporations' putting roles into silos. It's a systemic problem of companies' underestimating the importance of developing a deep understanding of their customers on an ongoing basis. More fundamentally, companies underestimate the great, untapped potential of UX professionals to leverage their deep understanding of customers at a strategic level within an organization. It's time that we expand the role of User Experience beyond execution, beyond output, and yes, even beyond design." (Christopher Grant Ward ~ UXmatters) Posted on August 14, 2013 | Permalink So you want to write a digital strategy?Moving up the ladder means more strategic thinking, for clients a well. "A digital strategy is not as intimidating as it sounds. It is just a document outlining how your company or client should handle the different aspects of digital from the website and mobile to email, social media and digital marketing. It doesn't need to cover everything in huge depth (it would be unreadable if it did), but instead should establish some general approaches to these different areas. This post will provide you with a crash course on where to start and what kinds of things to include. I hope it proves useful." (Paul Boag ~ Boagworld) Posted on July 19, 2013 | Permalink Waiting stinks: How to redesign your product's dead timeDisney knew how to design for waiting in line. "(...) often times making a user wait is inevitable. Here are some ways to make it less painful and in the process show your customer you don't take them for granted." (Henry Tsai ~ GigaOm) Posted on July 11, 2013 | Permalink UX and the museum: Converging perspectives on experience designArt as experience and how information design can be an important part of exhibition design. "What started with a conversation over coffee led to a realization that our lines of work had parallel purposes, processes, and goals. We found that we were both passionate about designing for people, regardless of what we were developing. This common vision led us to wonder if our industries are converging on a similar point: designing excellent experiences." (Mary Oakland and Shana West ~ UX magazine) Posted on July 04, 2013 | Permalink You're doing customer experience innovation wrongWalk the CX talk. "Everyone talks about customer experience innovation, but no one knows quite what it is or how to attain it. In fact, when we ask customer experience professionals how they're driving their innovation efforts, we find several misguided approaches that actually thwart differentiation and waste massive amounts of time and money in the process." (Kerry Bodine ~ HBR blog) Posted on July 01, 2013 | Permalink Designing for services beyond the screenCX design thinking to the rescue. "(...) services aren't made on an assembly line. They are complex and difficult to get right, because your users might interact with the service across a wide array of touchpoints. You can't predict precisely which of them each user will need, in what order she will encounter them, and who will help her along the way. The service is experienced differently by every person, because every person is different." (Andy Polaine a.k.a. @apolaine ~ A List Apart) Posted on June 26, 2013 | Permalink The future of human-centered designCopernicus and his heliocentrism are getting a lot of traction these days with outside-in thinking. "HCD has been a breakthrough for our industry - it's repositioned design as a tool to help transform product development by ensuring customer's needs are met and also by helping to uncover people's latent needs (those not surfaced by traditional focus groups for instance). We are taught to think about the world in three lenses as designers: desirability - what people want, feasibility - the capabilities of a firm, and viability - its financial health." (Nathan Waterhouse a.k.a. @natwaterhouse ~ Firm follows form) Posted on June 19, 2013 | Permalink Measuring customer experienceBusiness pressure leads to CX quantification. What else can they see in CX? "Since customer experience is so important, shouldn't we all want to know how our digital products, services, and interactions compare to those of our competitors? Are they sparkling examples of interactive delight that rival those of the CX champions or more like the punch-in-the-face customers get when they deal with health-plan providers?" (Ben Werner ~ UXmatters) Posted on June 17, 2013 | Permalink Customer experience death by designDesign has still a long way to go in CX. "Helping your customers find what they need is a primary objective for ANY customer experience. In some cases, the customers you are serving are other employees or departments within your organization." (Jeannie Walters ~ 360Connect) Posted on June 16, 2013 | Permalink Softer side of changeDesign thinking representing the soft side? The human side. "Businesses have always looked at ways to improve, to either save cost or improve operating performance. The drive for improvement is even greater today due to the current economic climate we find ourselves in. Traditional buzz words such as process re-engineering and process improvement are becoming part of every day language once again, as organisations try to become leaner. The challenge faced by organisations when applying these improvement techniques is that the world we find ourselves in today is very different to when these approaches were first defined. Organisations are no longer stand alone entities, most are now part of a large ecosystem with complex interdependencies, spread in some cases across the globe." (Mike Clark ~ Bridging the Gap) Posted on June 11, 2013 | Permalink Associating UX changes to the Net Promoter ScoreOr connecting UX with CX in a quantitative way. "A bad experience will impact how likely users are to recommend a website or product to a friend. Fixing those bad experiences is critical to increasing positive word of mouth. Unfortunately, there are usually too many things to fix and just as many opinions on what should be fixed. Development teams need to prioritize." (Jeff Sauro a.k.a. @MeasuringU ~ Measuring Usability) ~ courtesy of barbarakoop Posted on June 10, 2013 | Permalink Design in service: Crafting the citizen experienceGovernment, the service provider avant-la-lettre. Now it's time for transformational CXs. "Many agree that a combination of factors – a demand for better user experience, the rise of ubiquitous technologies and more readily accessible datasets – present the conditions necessary for a more enjoyable life as a citizen of our country. But necessity is just the mother of invention; it takes hard work to get there. To narrow the gap between today's promises and tomorrow's opportunities, designers are increasingly intent on improving what's known as the citizen experience." (Andrew Maier a.k.a. @andrewmaier ~ UX Booth) Posted on June 10, 2013 | Permalink The widening gulf of customer experienceHype, silver bullet or market opportunity, CX is a serious, complex, and holistic business. "Without commitment, promising a focus on the customer widens the gap between expectations and delivery. This leads to disappointment for shareholders, who will not see the long-term financial returns expected, and for customers whose experience below expectations will be perceived as worse than if no promise was made in the first place. This may explain why some of the most successful, and most loved companies do not try to differentiate themselves with a promise of better customer experience. In fact they rarely even use the word. Instead, they focus on the actual delivery of it." (David Jacques a.k.a. @DavidJacques ~ Customer Input) Posted on June 06, 2013 | Permalink Designing the business around the experienceGetting lured by the latest gadgets is indeed not the way to go. "When trying to start a business, you are probably going to focus on what your possible target market is first. You will then start to look at gaps in that market and what the various opportunities and outcomes are, which can be achieved based on this research." (Michael Clark ~ Bridging the gap) Posted on June 04, 2013 | Permalink Improving UX with customer journey mapsCX or UX? Who cares. Users are customers for capitalists. "The necessity of providing user satisfaction on every key touchpoint in your business is critical to your success. The issue, however, is identifying those crucial touchpoints. Customer journey maps could be an incredibly helpful solution in this area." (Jacek Samsel ~ Six Revisions) ~ courtesy of thomasmarzano Posted on May 30, 2013 | Permalink UX design, role-playing and micromomentsThe theatre metaphor provides so much inspiration, insight and knowledge. "Good interaction design is about attending to every moment that passes between a person and the device (or system, or service) with which he or she is interacting. These moments can be explicit, as with gestures, taps, a button-click, or the completion of a form field. Or, these moments may be more elusive, such as a pause while you try and understand what is being asked of you or how to answer. It's these internal conversations that users have at any given moment that often get overlooked." Posted on May 08, 2013 | Permalink Feeling, thinking, doing Service DesignService design as the vehicle for adding corporate value: E2 ('Experience Engineering'). "I believe that the strategic process of experience engineering is why it is imperative that the benefits of Service Design are communicated to and supported by people working at the highest organisational business level." (Richard Arnott a.k.a. @servicejunkie ~ Curiosity Junkie) Posted on May 03, 2013 | Permalink Strategy and online: How online is changing the game and the playing field for strategy developmentA great piece on being successful online, every designer, manager and marketeer should read. "Strategy is about trying to take control and trying to win. Strategy is about trying to predict the future or at least enough of that future that will give you a competitive advantage. Strategy is about being specific. It is about helping you get from A to C by doing B. It's about putting your cards on the table, placing your bets." (Gerry McGovern ~ CustomerCareWords) Posted on May 01, 2013 | Permalink Three trends driving healthcare experiencesHealthcare, the next field of digital disruption and experience design. "(...) organizations that lag in customer experience can be found more commonly in the airline, Internet service provider and healthcare industries." (Henning Fisher ~ Adaptive Path) Posted on April 23, 2013 | Permalink Jeff Bezos is a CX dream come trueWe know of this poster child. The team must be gold. "The past year's success is the product of a talented, smart, hard-working group, and I take great pride in being a part of this team. Setting the bar high in our approach to hiring has been, and will continue to be, the single most important element of Amazon.com's success." Posted on April 18, 2013 | Permalink To Dwell Is To Garden: An empathic approach to employee experience designCX being driven by the EX. "The methods of experience design uniquely situate experience designers to address employee disengagement in textured ways. By uncovering the root behavioral causes and co-producing solutions with employees, experience designers can create the right kind of resources, which empower organizations to own their desired change over time. As employee experience design is not a tidy activity, this article will focus less on concrete deliverables or step-by-step how-to-recommendations. Instead, a working framework is presented to assist experience designers in thinking through their own process-centric approaches and solutions." (Liana Dragoman a.k.a. @ldragoman ~ UX Magazine) Posted on April 15, 2013 | Permalink The management of experience designFinding what you're looking for implies you know what to look for. "The customer experience, in all its different facets, is moving into the focus of innovation management.(...) Firms have started abandoning the transactional and product-oriented view of customer relationships. Instead, they have begun to design and align all their interactions with a customer so that consistent experience cycles evolve. Practical product functions are becoming a commodity and the communicational functions as well as the symbolic environment are becoming competitive differentiators. The product is thus merely one element to develop and is to be embedded in an equally important environment of consistent and meaningful customer touch points. The key challenge for firms is to handle the dispersion of responsibilities for relevant touch points across functions and business partners. Therefore, this research explores the means for an effective management of the experience design activities." Posted on April 10, 2013 | Permalink New frontiers: The UX professional as business consultantBusiness, the new hunting ground for UX professionals. "We talk a lot about cross-channel experiences and how to address these new challenges as designers, but what about using our design skills, our hard won knowledge and empathy for customers to help companies decide what products and services will help grow their business? While companies are coming round to the value of customer experience, they're struggling to acquire the skills needed for creating and managing touch points as well as understanding and prioritizing needs. And when we're talking multi-channel ecosystems, who's better equipped to address this complexity than those who have the skill set to not only understand it, but to design it and guide how it's built. From optimizing the cross-channel customer experience, to creating new product and service extensions, we're heading into a prime moment for bringing our toolkit into the business arena. This talk is meant to be both a thought starter as well as a lively group discussion around how UX can begin to play a substantive role in a company's digital strategy. Using examples from my own experiences and input from a variety of seasoned practitioners, we'll examine the challenges and map the opportunities across our own journey as UX professionals who are starting to think about what's next." (Cindy Chastain a.k.a. @cchastain ~ Interaction 13) Posted on April 06, 2013 | Permalink Five must-dos in designing an emotionally engaging experienceIt's so easy. It just takes five. "As customers' expectations change rapidly driven not just from you, or what happens in your industry but also by other companies they deal with who lead the way (e.g. Amazon, Apple, Starbucks etc.) you need to constantly innovate. There are fewer innovations when people are afraid to do errors. We have recently gathered former clients from different parts of the world who had a success with their customer experience programs and one thing was common that led to their success – the room for trial and error they had." (Zhecho Dobrev a.k.a. @Zhecho_BeyondP ~ Beyond philosophy) Posted on March 28, 2013 | Permalink The end of channels: How digital experiences trump shiny objectsPreaching for the choire. "This is the first of a series of posts on why digital experience planning has become a strategic priority of a growing tribe of digital leaders." (Dave Wieneke a.k.a. @UsefulArts ~ Econsultancy) Posted on March 27, 2013 | Permalink Service design in government: A systematic approach to designing digital governmentSystem thinking connected to design thinking. Deep thinking for government digital services. Disclosure: I work at Informaat (The Netherlands) ~ "In this ten-minute presentation, the new digital reality and grand challenges facing government are identified, and the way in which Informaat's systematic design approach can be a solution to meet these challenges is outlined. The guiding principles of this approach are putting citizens at the center of design, applying outside-in thinking throughout, and visualizing as much as possible. By harnessing the power of personas, journeys, ecosystems, dialogues, wireframes and prototypes, government services can be delivered in the best possible manner." (Mark Fonds ~ BiRDS on a W!RE) Posted on March 04, 2013 | Permalink QA & UXLack of quality impacts all aspects of life. "Quality assurance impacts the user experience: when things don't work, users question their understanding and develop superstitions and inefficient workarounds." Posted on February 19, 2013 | Permalink Customer journey mappingA diagram showing how customers mentally travel now. But what about the future territories. "One of the biggest challenges facing companies when they want to become customer focused is that their own organisation is based around functional silos. This is not only noticeable to customers as they are passed from function to function looking for service, but also to companies themselves either when they look to start a customer improvement initiative, or look to implement change based around customer feedback. With organisational hierarchy based around functions the ability to make effective decisions and push through change is fundamentally opposite to how a customer wants to experience dealing with them. A customer wants to experience an organisation that provides a single seamless journey across all touchpoints from initial enquiry right through to any required post sales support. An approach to overcome these barriers is to consider the total customer journey." Posted on January 10, 2013 | Permalink Intersection: How enterprise design bridges the gap between business, technology and peopleWith this book, Milan Guenther achieved a comprehensive reframing of the Enterprise concept for the 21st century with Design as its primary driver. Intersection will become a beacon for many in the design, business and technology communities. "Many organizations struggle with the dynamics and the complexity of today's social ecosystems connecting everyone and everything, everywhere and all the time. Facing challenges at the intersection of business models, technical developments and human needs, enterprises must overcome the siloed thinking and isolated efforts of the past, and instead address relationships to people holistically. In Intersection, Milan Guenther introduces a Strategic Design approach that aligns the overarching efforts of Branding, Enterprise Architecture and Experience Design on common course to shape tomorrow's enterprises. This book gives designers, entrepreneurs, innovators and leaders a holistic model and a comprehensive vocabulary to tackle such challenges." (Milan Guenther a.k.a. @eda__c) Posted on January 08, 2013 | Permalink 4 key ingredients for creating an exceptional patient experienceIt's the human touch in a 'moment-of-truth' that makes the difference. "While walking back to the infusion center from the hospital cafeteria, my mom briefly stopped and held the wall-railing to catch her breath. Enter a maintenance man 10 feet away who asked "Would you like a wheelchair?" My mom thanked him but graciously declined and we were on our way once again heading to the elevators. We were both moved by his kind and proactive attention. This man exceeded our expectations and two weeks later we're still talking about him. With four key ingredients, he transformed an ordinary moment into an extraordinary one for us and delivered an exceptional patient experience." (Doug Della Pietra a.k.a. @DougDellaPietra ~ Hospital Impact) Posted on December 07, 2012 | Permalink From User Experience To Customer ExperienceAs said before, an awesome wave of change (a.k.a. Alt-J) for UX designers is coming. Just surf on it. "(...) as we approach the end of 2012, the business discipline of customer experience, or CX, has gone mainstream. It's got its own professional organization, the CXPA. It's acknowledged as a key competitive differentiator, even by those who prefer spreadsheets to sticky notes. It's discussed in boardrooms and in media within the context of corporate earnings." (Kerry Bodine a.k.a. @kerrybodine ~ UX Magazine) Posted on December 06, 2012 | Permalink Defining Patient ExperienceDTDT for PX. "The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care." Posted on November 26, 2012 | Permalink Experience Design in the Agency Setting : Architecting cross-channel experiences to drive brand relationshipsExperience design: user, customer, patient, and student experiences. "As the user experience field has been maturing, certain unique disciplines have emerged, like user research, usability testing, content strategy, information architecture, and experience design. While different organizations may have UX departments named after any one of these disciplines, this article focuses not on taxonomy or the UX/XD service offering as a whole. Rather, it will examine the distinct "experience design" discipline itself and how this discipline can add value within the agency setting." Posted on November 19, 2012 | Permalink Thriving in the Experience Economy: Connecting with customers on an emotional levelConnection at an emotional level, a kind of emo-HREF. "Materials, products, services ... Experiences? Welcome to the newest evolution of economic value – and the companies that are earning big dividends by satisfying their customers on a deep, emotional level." (Lisa Roner ~ Compas) Posted on November 16, 2012 | Permalink All Experience is OrganizedOrganized through orchestration, choreography, or direction. "Experience design claims to know better both a user experience as well as its design. The paradox therein being that no experience is designed. Experience is either in the Now, in which case it is event. Or it's in the past, in which case it is reflected upon and then retold." (Adrian Chan a.k.a. @gravity7 ~ Johnny Holland Magazine) Posted on November 07, 2012 | Permalink Testing Positive for Healthcare UXExperience design for employees, customers, users, and (now) patients. "The healthcare experience is improving even though we've almost all had a less-than-pleasant memory of either waiting endlessly for an appointment, forgetting when and what dose of meds to take, crying over massive and unpredictable bills, or even just locating decent care in the first place. All of these mounting complaints and expenses have finally pushed healthcare to the tipping point. As a result, a patient-centered paradigm has emerged that is forcing organizations to more closely examine and improve the experiences they provide." (Maren Connary a.k.a. @MarenConnary ~ UX Week 2012 videos) Posted on November 02, 2012 | Permalink User Experience v. Customer ExperienceHere we go again. DTDT, re-framed as "what came first". "Customer experience is always a little tricky to explain. It's just so darn big. What doesn't it cover (not much) and who is responsible (good question). Often, customer experience is translated into user experience - the front-end digital experience of users." Posted on October 17, 2012 | Permalink Top 10 things still to fix in experience designFigure that! "As user experience extends itself across devices and channels in the years ahead the biggest winners will be companies that take a holistic and planned view of how it all works for the customer. (...) If user experience people are to be successful in changing the hearts and minds of these groups, then we need to seek out opportunities to speak with them on their own ground and use a vocabulary that resonates with them: tying UX to social benefit, improved business performance and new marketing opportunities." (Ray McCune ~ Foolproof) Posted on October 10, 2012 | Permalink How to Create an Entirely Different(iated) Customer ExperienceOh wow! Another consultancy firm gets CX on its radar. Almost no 'design' mentioned. "Creating a unique customer experience is one of the best ways to achieve sustainable growth, particularly in industries that are stagnating. If a telco, a utility, or an insurance company can create a highly differentiated customer experience that turns dissatisfaction or indifference into delight, it will recruit an army of vocal advocates online and offline, gain market share, and generate revenue growth." Posted on September 24, 2012 | Permalink Top 10 Ways To Improve Your Digital Customer ExperienceIt's a start. That's what it is. "Digital touchpoints like websites, mobile phones, tablets can drive revenue, lower costs, build brands, and engender customer loyalty. This shouldn't be new news to anyone reading this. But to achieve these potential benefits, you need to deliver digital interactions that meet your customers' needs in easy and enjoyable ways. That isn't as easy as it sounds. Companies struggle on a daily basis to identify what digital experience improvements they need to make - and, once that's nailed down, how exactly to make them." (Kerry Bodine a.k.a. @kerrybodine ~ Forrester Research) Posted on September 07, 2012 | Permalink The 6 Disciplines Behind Consistently Great Customer ExperiencesCongrats with the Forrester book on CX. "The practices in the design discipline help organizations envision and then implement customer interactions that meet or exceed customer needs. It spans the complex systems of people, products, interfaces, services, and spaces that your customers encounter in retail locations, over the phone, or through digital media like websites and mobile apps. Design weeds out bad ideas early and focuses your customer experience efforts on changes that really matter to customers. By leveraging expertise and ideas from customers, employees, and partners, it encourages creative solutions--and helps avoid missteps by grounding those solutions in reality. " (Harley Manning and Kerry Bodine ~ Fast.Co) Posted on August 28, 2012 | Permalink Why Customer Experience Is The Only Thing That MattersBusiness survival by going for the experiential of products, services and environments. "The only source of competitive advantage is the one that can survive technology-fueled disruption: an obsession with customer experience." (Harley Manning ~ Fast Company) Posted on August 14, 2012 | Permalink UX design and change management: A series of 10 partsIf change is the only stable factor, design can lead the way. "I try to translate best practices from the domain of change management to the design domain. And from the other side, I identify where change managers need designers to achieve their change goals. To put it more clearly, design is change and change is design." (Gerjan Boer a.k.a. @gerjanboer ~ βiRDS on a W!RE) Posted on July 25, 2012 | Permalink Customer experience is the new brandCX as the new black in marketing. "The customer experience across every digital touchpoint – whether owned or earned – should be akin to a good waiter in a top restaurant, or a concierge in a top hotel. The thought given to the customer should be evident by the ease with which they can meet their goals. They should be able to move seamlessly, joyfully through the system." (Phil Whitehouse ~ Nextness) ~ courtesy of alistapart Posted on July 23, 2012 | Permalink Brand Touchpoint Matrix: The planning of Brand ExperiencesBX: Definitely inside-out. "We're living in a cross-media world where the planning of brand experiences are key to success." (Jonas Persson a.k.a. @jonaspersson ~ Hello Future) Posted on July 09, 2012 | Permalink Perspectives in Experience DesignWell done, Milan! "For me, the word Experience in the context of Design work refers to the way people experience the world, and making everything we produce fit into their lives. The word preceding Experience is about the perspective you use when talking about someone's experience, the roles and the scope you want to focus on. For an enterprise, this translates to the ways it chooses to appear in people's lives." (Milan Guenther a.k.a. @eda__c ~ Blurring Boundaries) Posted on July 06, 2012 | Permalink "It is CX a new concept?""UX is an evolution of Web Usability". Know your history I would suggest. "CX is nothing more and nothing less than applying process analysis methods for better understanding how to create value through customer interactions across the multiple user's touch points with the brand." (Isabel Fernández Peñuelas ~ The Customer Experience Journey) Posted on July 06, 2012 | Permalink Great Brands Are About Fusing Product And Service. How Do You Do It?The next silver bullet for companies: appoint a CXO. "Method's Reuben Steiger offers five ways for creating an ecosystem of products and services -- and thinking like a chief experience officer. (...) The days of perfect plans within a top-down hierarchy are over. Instead, we need to influence our companies to embrace shared values and product principles. Then, each of us can be a chief experience officer creating memorable experiences and a cohesive, engaging, and delightful brand." (Reuben Steiger a.k.a. @method_inc ~ Fast Co.Design) ~ courtesy of nicoooooon Posted on June 25, 2012 | Permalink How to transform vision into valueService design connects here to customer experience. Presentation - "This presentation shines the light on what's missing in turning A customer experience vision into tangible business value. How do you use all that is good and useful from typical customer experience approaches? How do you add commercial rigour and the hard core analytics in a way that one competency doesn't dominate the other? What is the secret in bringing together the skills and perspectives that result in a great customer experience and an equally great commercial outcome?" (Damian Kernahan a.k.a. @protopartners ~ Proto Partners) Posted on May 09, 2012 | Permalink A(nother) call to action regarding healthcareAgain a broken 20th century institution to refocus on experience: the PX "In my view, UX designers can do more. Learn about the problematic healthcare cultural characteristics that dominate and that need to change. Alter how you do design research. Don't limit yourself to incremental innovation and work that is narrowly focused on UIs. Question the advisability of doing projects that, in essence, only amount to putting lipstick on the very large healthcare pig. Escape your comfort zones in order to have the kind of impact on the world that you desire." (Richard Anderson a.k.a. @riander) Posted on May 04, 2012 | Permalink Customer experience: The natural ally for UX in businessOne of my rare original blogposts. Disclosure: I work at Informaat (The Netherlands) ~ "In this post, I would like to talk about what has been on my mind for the last year or two: the relationship between user experience and customer experience and how user experience designers can extend their influence in businesses." (Peter Bogaards a.k.a. @BogieZero ~ βiRDS on a W!RE) Posted on May 02, 2012 | Permalink User Experience Is The Heart Of Any Company. How Do You Make It Top Priority?Calling it 'Customer Experience' might help. "The closer you are to your customers, the more relevant your product will be and the more likely you make it for people to choose you. It may seem obvious, but the gap between those that do and those that talk is widening, despite the immediate bottom-line benefits. But more than this, companies that put usefulness at the heart of what they do become part of their customers' lives. Engaging with customers then becomes an ongoing conversation, rather than the stop-start involvement that characterized the 20th century. This makes it much easier for customers to come back, and keep coming back." (Mary Ellen Muckerman ~ FastCo) Posted on April 16, 2012 | Permalink Extending the Experience Beyond the DeviceAnd beyond technology as well. All through design. "Over the last few years, the popularity of UX has grown by leaps and bounds. Companies have come to realize the importance of offering engaging experiences to their users, lest they risk losing them to competitors that have invested time and money into improving their product and service experiences. An interesting side effect of this enhanced focus on UX is that it has helped make users more sophisticated. This, however, can be a double-edged sword; as users become more sophisticated their expectations also increase, and UX professionals must find new ways to meet these elevated expectations. One way to achieve this is to extend the experience beyond the device." (Tim R. Todish a.k.a. @t3b ~ UX Magazine) Posted on March 30, 2012 | Permalink Is your organization design ready?The idea remains: UX is an organizational challenge, not a design one. "Let's presume for the moment that interaction design can be perfected and delivered to your organization in a tidy, shiny bundle of brilliance. Have you now got a magic talisman that will protect you from competition and summon market share? Of course not. Design is just the beginning." (Chris Noessel a.k.a. @chrisnoessel ~ Cooper Journal) ~ courtesy of willemijnprins Posted on March 26, 2012 | Permalink Design Factory: Creative Design with Industrial ApproachDisclosure: I work at Informaat (The Netherlands). "Digital strategy touches every fiber of your operation. We firmly believe that it takes a systematic approach that's woven into your organizational fabric to deliver compelling customer experiences - an approach comprising a recurring cycle of ideation, design, development and evaluation (...) The Design Factory is a methodical, structured design capability that comprises people, processes and tools. It infuses your organization with the creativity, agility and efficiency to successfully execute your digital strategy - from conceiving innovative solutions through to using robust and scalable approaches for design and specification." (About Informaat, experience design) Posted on March 20, 2012 | Permalink Forrester Report: Digital Customer Experience Improvement Requires A Systematic ApproachDisclosure: I work at Informaat (The Netherlands). Industrialize Processes In Support Of A Digital Customer Experience Strategy - "To consistently meet or exceed customers' expectations, firms must take a systematic approach to digital customer experience management. In conducting in-depth interviews with 16 business professionals, Forrester found that several of these companies had adopted some best practices for digital design that delivered improvements in customer experience - leading to improved business results through increased revenues, improved loyalty, greater customer engagement, and reduced costs. However, no organization had a mature, systematic approach to consistently differentiate through superior digital customer experience. For firms to turn their digital customer experience into a sustainable source of competitive advantage, they must define a digital customer experience strategy and introduce robust tools and repeatable methodologies to support it." (About Informaat, experience design) Posted on March 20, 2012 | Permalink The Key To A Unified Brand: A Consistent UIMarketing, brands and business discovering HCI rapidly. A little late, but still... "The end user doesn't care how your company is structured. Customers view brands as a unified entity, and they expect that brand's value to be delivered across all channels with an equal degree of integrity. The good news is that the digital landscape is forcing all of us to re-think how we work. The bad news is that we're trying to crawl out of a work style that was better designed for Ford's assembly line than for digital ecosystem consistency." (Peyton Lindley ~ Fast Company Co.Design) Posted on March 05, 2012 | Permalink Why User Experience Is Different From Consumer ExperienceCX or/versus/and UX? It's in the air. Consumer of customer, that's (still) the question. "Forrester recently released a report on the rise of the Chief Customer Officer. The emergence of a C-level role with authority over customers' interactions has caused much hand-wringing within the UX community. It's like the job (we think) we're made for has been stolen from us." (Greg Laugero a.k.a. @prodctstrategy ~ Johnny Holland Magazine) ~ courtesy of schilletje Posted on March 05, 2012 | Permalink 3 Myths of Customer ExperienceAnd these are just three of them. Many more to come "(...) sought to address some of the biggest red herrings in UX today. Ultimately, I want to turn 'myths' into 'truths' and introduce my definition of Experience Strategy as well as the critical notion of the 'Aspects of the Experience'." (Zachary Paradis a.k.a. @zacharyparadis) Posted on February 24, 2012 | Permalink Tools supporting the design processCross-channel becomes touchpoint orchestration. Example: Touchpoint orchestration ~ "Consumers interact with companies in many different ways. They may receive corporate information through publicity in the media, they see brand advertisements on TV or in magazines, they interact with personnel during the buying process or at the customer service desk, they unwrap packaged goods, they sample products in stores, and so on. Ideally, the different design elements that consumers experience should work together like the instruments in an orchestra to create the overall experience. Just like the instruments in the orchestra each have a different character, the design elements do not need to be similar in order to work together in creating a great and engaging experience. Touchpoint orchestration makes sure that all different elements work together and in the right order, in order to create the desired user experience." (Experience Driven Innovation) Posted on February 22, 2012 | Permalink Convenience: The third essential of a customer-centric businessNever seen 'convenience' as a quality attribute for user experience, like usable, useful or desirable. "Technology and innovative design have made many products and services more predictable and efficient, the two lower levels of Different's 7 Essentials of Customer Experience. Convenience, the next essential of customer experience, is a critical factor in determining how customers make decisions about what to buy, what services to use, where to go, and with whom to engage. Conventional wisdom says that convenience is a factor of time and effort. On the surface, that's true, but if you dig a little deeper to fully understand service convenience, you need to consider another factor: perception." (Ari Weissman a.k.a. @TravelingRE ~ UX Magazine) Posted on February 17, 2012 | Permalink Why User Experience Is Critical To Customer RelationshipsSee, UX gets picked up by the 'big guru guys'. Let's see what they do with it. "User experience is a priority that should, in some way, find a home within the design of any new-media strategy. (...) User experience is now becoming a critical point in customer engagement in order to compete for attention now and in the future. For without thoughtful UX, consumers meander without direction, reward, or utility. And their attention, and ultimately loyalty, follows." (Brian Solis a.k.a. @briansolis ~ Fast Company) Posted on February 14, 2012 | Permalink Timeless Advice About Chief Customer OfficersHow come I mistrust companies which appoint a CCO? AAPL doesn't have a CCO. "Chief Customer Officers can be valuable in the right environments." (Bruce Temkin a.k.a. @btemkin ~ Customer Experience Matters) Posted on February 10, 2012 | Permalink UX and the Kano modelCross-pollination with another practice. "The model (...) helps you analyze the customer experience of your product (or service), which ultimately allows you to invest more wisely in customer experience improvements." (Christian Holst ~ Baymard Institute) Posted on February 07, 2012 | Permalink How Chief Customer Officers Are Driving ChangeCX is getting a lot of traction due to Forrester these days. I wonder why. "An increasing number of companies are appointing a single executive to lead customer experience efforts for a business unit or the entire company." (Paul Hagen a.k.a. @PaulHagen ~ UX magazine) Posted on January 31, 2012 | Permalink 6 Disciplines for Reaching Customer Experience MaturityMorphing UX into CX increases organizational complexity by several levels of magnitude. "Most companies say they want to differentiate themselves based on a superior customer experience. But the reality is very few manage to provide an experience that truly differentiates a brand from competitors." (Megan Burns a.k.a. @mbcxp ~ UX Magazine) Posted on January 25, 2012 | Permalink |


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Click on banner above for latest Audubon Newsletter.
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The February 2014
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Click on banner above for latest "Wingspan"
David Yarnold, President and CEO of National Audubon Society, recently shared two pieces of Audubon news with Audubon members.
"The first is an Audubon profile in The Wall Street Journal that talks about the importance of the flyways vision and how it?s attracting new resources to support our mission, including a seven-figure challenge match from well-known environmental philanthropist Robert W. Wilson and a six-figure gift from Skoll Global Threats Fund. Oh, and the story starts with a birding trip in Central Park: http://online.wsj.com/news/article_email/SB10001424052702304200804579163581750114624-lMyQjAxMTAzMDEwMTExNDEyWj
"And second, the Multilateral Investment Fund (MIF), a member of the Inter-American Development Bank Group, has just approved a $1.7 million investment to Audubon to help us create a 36-month, conservation-focused birding ecotourism partnership in the Americas, a significant step in furthering our reach and impact in the places where many of North America?s breeding birds spend the winters.
'Through the course of that project, we?ll build on partnerships with Latin American and Caribbean organizations, including Belize Audubon Society, Asociación Vivamos Mejor and Wildlife Conservation Society in Guatemala, Guyra Paraguay and the Bahamas National Trust, and we?ll leverage our network and Audubon magazine to engage communities and create sustainable jobs that contribute to protection of globally significant Important Bird Areas."
"We?re really excited about where Audubon and our partners are headed together."
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The mission of the Highlands Plateau Audubon Society is to provide opportunities to enjoy and learn about birds and other wildlife and to promote conservation and restoration of the habitats that support them.
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Text by Romney Bathurst:
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Robin and Blue Bird
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Photos -Google Images
For further information, visit this Sibley website:
The leucistic American Robin is a good example of what leucism is: a lack of the melanin pigment which normally colors a bird's plumage. It is not albinism, but occurs in all species, though not commonly. The birds are able to reproduce. Another example of leucism is the all white Gray Squirrels, which are known especially from Brevard.
An albino would be totally white with pink/red eyes and would not be able to reproduce. Interestingly, the opposite of a leucistic bird/animal would be melanistic - that is, an increase in melanin, which darkens otherwise light/white coloring. We once saw a melanistic King Penguin, which had dark, dark feathering on its breast & belly, so looked very different to the normal King Penguins all around it.
Abnormal Coloration in Birds
The Great Backyard Bird Count


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Gayle King Closet Makeover Behind the Scenes Photos
Go behind the scenes as Adam Glassman helps Gayle clean out her overflowing wardrobe.
By Lisa Kogan
O, The Oprah Magazine | From the March 2012 issue of O, The Oprah Magazine
Photo: Jonny Valiant
Gayle bought this lemon chiffon dress on a hot day in Australia. "It may have looked terrific on the mannequin," Adam says, "but I don't want to know this much about your bra—this is way too sheer." Out it goes. |


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Tough Mudder events are hardcore 10-12 mile obstacle courses designed by British Special Forces to test your all around strength, stamina, mental grit, and camaraderie. As the leading company in the booming obstacle course industry, Tough Mudder has already challenged half a million inspiring participants worldwide and raised more than $3 million dollars for the Wounded Warrior Project. But Tough Mudder is more than an event, it's a way of thinking. By running a Tough Mudder challenge, you'll unlock a true sense of accomplishment, have a great time, and discover a camaraderie with your fellow participants that's experienced all too rarely these days.
Tough Mudder – New York-Buffalo – Day 1 – 2013
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20 Jan
Pin It to Win It! Pinterest Giveaway
I try my hand in a lot of online giveaways. So far, I've won a couple of books but no cash prizes. But I keep going at it. As the NJ lottery motto goes, "you can't win, if you don't play!" With that in mind, I'd like to tell everyone about a Pinterest giveaway called Pin It to Win It.
Through Sverve (side note, if you endorse me on Sverve, I'll be eligible to share more great stuff with you), I've partnered up with Cozi for the Pin It to Win It Pinterest giveaway. All you need to do to is go to re-pin one of Cozi's 25+ no-fail dinner ideas from their board (http://www.pinterest.com/cozi/no-fail-dinners/) or share your own with the hashtag #NoFailDinnerIdeas and then tell them about it with this form. Yeah, that easy.
The giveaway ends in 21 days, on February 10 (coincidentally, that is also the date that the February Valentine's Day recipes Food Blog Swap Meet goes live. If interested in participating, see the rules here and signup on this spreadsheet). Six winners will be declared, each receiving a $25 Amazon gift card. Last year, I bought a Kindle Fire with gift card money I had saved up from Swagbucks and surveys. This year, I'm shooting for an Asus Transformer 2-in-1 Tablet
About the sponsor of this Pinterest giveaway
So what is Cozi? Cozi is an app for busy families. It is a calendar, shopping list, and to-do list all rolled into one. My current tools suit my needs; if yours don't, it might be worth checking out.
Other Pinterest giveaways
Valentine's Day DIY Sweepstake – 6 $25 Amazon gift cards being given away.
Disclosure: I am being paid through Sverve to promote these giveaways. I also entered myself.


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If you're a fan of Wes Anderson movies because you felt you could relate to the characters, then this is the infographic for you! Follow this flow chart (created by Jennifer Lewis at Flavorwire) to find out which Wes Anderson character you are. (For the record, I'm Steve Zissou. I haven't decided how to feel about this yet, but it's Bill Murray, so I'm leaning towards "tickled.") (via Flavorwire)
When she isn't nerding out that the holidays are coming, Jamie is a reader at Monday Night Fan Fiction at Fontana's in Chinatown, NYC (next date: TBA, 7:00 PM). All work is original, written by the readers, so if you have a brilliant fanfic idea stuck in your head, send it via Twitter: @jamielikesthis
MORE: Entertainment • infographic • movies • Wes Anderson
More at Boing Boing
30 Responses to "Infographic: Which Wes Anderson character are you?"
vonbobo says:
I'm the guy that was raised by distant and eccentric parents, and now I am having a hard time transitioning into an emotionally stable adulthood. Which character am I?
Answer: all of them, including the next 6 Wes Anderson movies.
vonbobo says:
Yes! Up next? Bill Murray in a retro sci-fi space colony, with a hyper intelligent robot that is emotionally confused!
oasisob1 says:
I'm Sam, Moonrise Kingdom. Yay! I love that movie!
welcomeabored says:
Any theories on what it means? I am fond of birds of prey.
IronEdithKidd says:
What does any Wes Anderson movie mean? I am indifferent about raptors.
huskerdont says:
I am Mordecai as well. I am fine with that, but if I had ever been arrested, I could have been Dignan. Which would have been way cool.
jimh says:
I'm Dignan.
They'll never catch me… because I'm fucking innocent.-
huskerdont says:
Yeah, that's the stuff. Ima count my speeding tickets as being arrested and be fucking innocent now too.
jimh says:
Or you could just go and get yourself a drunk and disorderly, it's easier than you might think.
thekinginyellow says:
great…i'm dudley. not really sure why though. it would be great if the same amount of energy that went into making the chart also went into making it more complex and also writing something about each particular ending.
You are Dudley. You have an incredible sense of hearing and powers of observation are astounding. etc. etc.@thisjenlewis. ok, that's round one. before you jump back into illustrator, get yourself a pen and some paper and start writing and sketching out a diagram. maybe also, get a critique from your coworkers and friends before re-releasing the next round version. sorry to sound so harsh but the graphic is pretty but could be a lot better.
jimh says:
It's not the Enneagram FFS, it's light entertainment…
huskerdont says:
I dunno, it was all of free. And you don't have to be Dudley–all you have to do is go back and do it again, but this time see the 2–or just say you do.
thekinginyellow says:
sorry. it just didn't "WOW" me. i just thought it could be better and i'm not afraid to give criticism. believe it or not, i can take criticism, too. i have a visual arts degree and have been employed as a graphic designer and motion designer for many years. it's what i do.
choosing a limited color scheme, using futura and vectorizing characters from wes anderson movies is fine but if you're going to emulate someone then go for the gold and do it the best you can. anderson's (and wilson's) characters are rich in the detail that this flow chart is missing.
jimh says:
Wait, you are a graphic designer AND you are red/green color blind? You can't see the "2″ in the circle?
huskerdont says:
Fair enough, but too much graphic design goes all over the place with fonts and colors, and the fonts and colors here are consistent with the movies. I like the simplicity myself.
Marc Mielke says:
I am unfamiliar with this Bottle Rocket movie I seem to have rated, but note with some amusement that the one difference between myself and the two other people I know who got Steve Zissou was that they were more 'comfortable with water sports'.
I might be working off a different definition of that term than other people.
jimh says:
Do check out Bottle Rocket! It's much less stylized and fussily art directed than his later stuff- and may be one of my favorites for exactly that reason.
Paul Renault says:
Dang! I was stopped at the first question. I wanted neither.
noah django says:
I'm Royal…
pic related. I haven't always been "kind of an asshole," but I've certainly grown into it.


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The Securities and Exchange Commission, which polices corporations, can usually count on support from Democrats and a rougher reception from Republicans. But, on Thursday, the agency found an issue on which its traditional friends are its critics and its traditional critics are its friends.
At a House hearing, Republican lawmakers defended the agency against complaints that it lets wrongdoers off the hook too easily when it routinely allows them to settle charges without admitting wrongdoing.


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I bought this tab from amazon a few days ago. Its the same galaxy tab 2 that's been around a while. HOWEVER the red is really really nice. And the case its awesome. Has a high end quality feel to it. HUGE HUGE thumbs up @ $179
I got rid of everything Apple. Dude, if you have the money I would go with the 9.4" Xperia by Sony or the Nexus 10 by Sammy. I had a Nexus 7" and it was too small so this is too small for me. Last edited by Emjay; 02-08-2013 at 07:16 PM.. |
I have the Nexus 7(32gb) and love it. I guess it all depends what you plan on using it for because for me 32gb is plenty. I mainly use it for casual computing.
I surprised no one brought this up but the N7 has a faster processor, Tegra 3 quad core, compared to the Galaxy's dual core. If you plan on running a lot of games and multitasking then the N7 might be a better fit for you. |
People this model does seems to have a sim card slot for 3g compatibility...
Here is the link for the user manual http://www.manualowl.c |
It took at least 12+ hrs before it goes FP. How does it work here?
"I have a dream. We got a nightmare." "If you like your plan, you can keep your plan"."What is a low information voter?" For the first time in my life I am not proud of my adopted country. I am not Rush'ed into judgement.
My daily exercise tracking [sportstracklive.com] |
My days as a sales person @ bestbuy Customer: This stupid phone I bought last week won't work right Me: So it's the phone thats stupid and not you right? Customer: I'm looking for an easy way to access my media files with my laptop when I'm in the yard. Me: Sports Authority is having a sale on walking shoes. |
This thing includes a GPS radio. Tried it today and even without wifi, was extremely accurate. Also, the size made it fit into my jacket pocket. Overall, a very nice tablet for $200.
It ran a slight bit warm though, but pretty much all tabs do that (or worse) nowadays |
Still, personally I wouldn't wear pink. Call me prejudiced if you will, it's just not my color. This red case doesn't look too bad though. |
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About Us
We would like to welcome you to Scarborough's newest addition to the beachfront, The Sandbar Scarborough Beach (formerly Zanders Restaurant).
The Sandbar is locally owned and operated by Ben Randall, and our team of approximately 30 employees. Ben has spent the last 12 years at his family owned and operated pub, The Paddington Alehouse, which his family has operated for over 25 years. He has been fortunate enough to grow up in and experience first-hand this amazing industry.
At The Sandbar, community involvement is what we are all about. Our team always puts the needs of the community first – and, being locally owned and operated, we know what is needed to accomplish this. We believe that our customers are the ones who make and define a venue, and we certainly hope to be remembered as the best venue in Scarborough.
Our aim is to help put Scarborough Beach back on the world map…where it belongs! With the redevelopment of the Rendezvous Esplanade and the impending upgrade of the foreshore, Scarborough Beach will soon become Western Australia's premier tourist attraction. New restaurants and bars, like The Sandbar, will be open for trade from the early hours until late into the night, attracting tourists from all over the globe.
Scarborough's First Beach Bar & Restaurant
On 1 August 2013, our team took over Zanders Scarborough and Torch Bar, and began implementing changes straight away. The plan was to create a new brand, with a new food menu, beer list, wine list, and cocktail list. Most importantly, a new name – which was chosen by the local community, and our logo, which we hope will be with us for many years to come.
At The Sandbar Scarborough Beach our offerings are diverse yet simple – wood fired pizzas, craft tap beer, award winning wines, cocktails (selected by our staff), and of course, friendly service.
The Sandbar has a 'no bookings' policy. Large bookings of 15pax or more are accepted but large bookings must be made directly through the Venue Manager email@example.com
Meet The Sandbar Team
At The Sandbar Scarborough Beach, we employ over 30 staff from all over the world. They are friendly and understand what the Scarborough community is all about.
Ben Randall – Owner
Ben has over 12 years' experience in hospitality. Originally from The Paddington Alehouse in Mount Hawthorn.
Tash Page - Venue Manager
Tash has over 10 years' experience in hospitality. Tash has recently joined us from Wolf Lane where she was Venue Manager for over 18 months.
Brenainn Metcalfe – Head Chef
Brenainn has over 17 years' experience in hospitality. He was a pizza chef for 4 years, then a sous chef for 2 years. He has been our head chef for the past 2 years.
Tomoyo Okuo – Restaurant Manager
Tomoyo has over 20 years' experience in hospitality. Originally from Japan, Tommy has managed restaurants for the past 10 years.
Monique Ursich - Assistant Manager
Monique has over 3 years of experience in Hospitality. Originally from The Paddington Alehouse in Mount Hawthorn.
Aladin Karcher - Assistant Manager
Aladin has over 8 years of experience in hospitality. Originally from France, Aladin has been managing venues for the past 4 years
The Sandbar is located at 1 Scarborough Beach Road, Scarborough Beach – right next to the Scarborough Beach Clock Tower. For further information, email The Sandbar or phone (08) 9245 2001.
We certainly hope to see you down at The Sandbar Scarborough Beach soon!!! And remember…"life is better at the beach"
The Team at The Sandbar Scarborough Beach


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Click HERE to read Rabbi Cardozo's autobiography, Lonely but not Alone published in Conversations: The Journal of the Institute for Jewish Ideas and Ideals, May 2013 Issue on Roads Into Orthodox Judaism. If you would like to receive this auto biography as an attachment, please write to: firstname.lastname@example.com
To view David Cardozo Academy videos click here
Click here for video of Rabbi Cardozo's lecture, God and the Torah are not Righteous: Thoughts on the Justice of God and the Morality of the Torah. A New Approach to an Old Problem.
Click here for video of Rabbi Cardozo's lecture, Is an Orthodox Conversion Kosher? New Solutions for an Unsolvable Problem.
Click here for audios of talks from the 5772/2012 Judaism, Heresy and Secular Philosophy Jerusalem Lecture Series.
Introducing … The Mary Russo Audio Library
Some of the most important lectures and shiurim given at the Cardozo Academy and elsewhere by Academy dean, Rabbi Dr. Nathan Lopes Cardozo and other DCA faculty have been made accessible to the public due to the generosity of Steve Russo and Family. The files can be accessed by speaker and topic and can be heard online and/or downloaded.
To view the library, click here.


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Are you a true bubble-ologist? Have you ever bounced a bubble? Can you squeeze a bubble? Are you a true bubble trickster? With this kit you will be able to do all of this and more! Our widely popular Bouncing Bubble Kit is now available in a smaller "starter" size for one person or anyone who wants to check out the phenomenon of bouncing bubbles before they buy the larger kit. We'll even give you enough of our awesome Extreme Bubble Solution to make 237 mL of bubbles! Recommended for children ages 8 and up.
What's Included?
- 1 Jumbo Test Tube with lid
- 1 Cotton Glove
- 15 mL of Extreme Bubble Solution
- 3 Graduated Pipettes
What Does It Teach?
The science of bubbles has to do with surface tension, an awesome bubble solution and lots of fun!
Customer Reviews
- not very good Review by kathryn houghton
I waited for 24 hours and still nothing and I followed the directions too. I don't know if it is expired or something, but it was probably a bad batch or waste of money.
(Posted on 4/5/13)
That's not what we like to hear at all! A customer service representative will be in touch with you very soon to try and get some more information. We want to see what's going on with your Extreme Bubble Solution and rectify the situation.
-Steve Spangler Science Web Team


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Guide to the methods of technology appraisal
In 2013 NICE published an updated guide to the methods of technology appraisal.
This guide describes the methods of technology assessment and appraisal that should be followed when making an evidence submission.
- 2013 Guide for technology appraisals with invites to participate that have been sent out post 8 April 2013
- 2008 guide for technology appraisals with invites to participate that were sent out pre 8 April 2013
- Decision Support Unit and Technical Support Documents
- Development work for value-based pricing
NICE regularly reviews its guide to methods of technology appraisals. Earlier guides, relevant briefing and NICE Board papers can be found here.
This page was last updated: 01 July 2013


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A method of performing topstitching that is not apparently visible by stitching in the ditch formed by an existing seam.
Is there a term missing? Spot an error? We'll take care of it!
It's time to enter for our grand prize, an EX100 machine PLUS a trip to Nashville!
Pattern of the Week
A body skimming shift goes mod with graphic stripes and square neckline!
Backstage Report
Three videos, a web seminar, and five patterns help you master stretchy stitching.
Editors' Pick
Try out menswear inspired wardrobe staples, like unconventional jackets and high waisted pants.
Backstage Report
Find full size patterns for these, and other gorgeous styles in the spring issue!


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Tatiana Yokoyama, 3L, named Student of the Year by the National Asian Pacific American Bar Association.
Tatiana Yokoyama, a third year law student at the Western State College of Law at Argosy University, was awarded the National Student of the Year Award at the National Asian Pacific American Bar Association (NAPABA) Annual Conference in Kansas City, Missouri on November 8, 2013. This merit-based scholarship award recognizes demonstrated student leaders in the Asian Pacific American community from across the country.
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"Thank you to Dean Adams, as well as Western faculty and administration, for encouraging us, students, to contribute our education and experiences to the community," stated Yokoyama, President of the Western State Student Bar Association and the Asian Pacific American Law Student Association. "I am honored to represent Western State at the NAPABA Conference and humbled to receive the National Asian Pacific American Law Student Association (NAPALSA) Student of the Year Award for my public service efforts."
"Tatiana is most deserving of this national honor," stated Patricia Lee-Gulley, Partner at Gordon & Rees, LLP and President of the Orange County Asian American Bar Association (OCAABA). "She has developed extensive public service and leadership experience while attending Western State College of Law, which will prove useful in her legal career."
NAPABA is the national association of Asian Pacific American attorneys, judges, law professors, and law students. NAPABA is comprised of over 40,000 attorneys and local Asian Pacific American bar associations. NAPALSA was founded to promote education, leadership, community awareness/service, communication and interaction amongst Asian Pacific American law students across the country.


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Former names: | Clipper (1937 to 1946) |
Serial Number: | 100 |
Designer: | Herbert Paul Schmeck |
History: | The Shooting Star was built using the former Clipper which was never a popular ride. The lift hill and final spiral were retained. Nine hills were added and the Clipper was turned into a L-shaped out and back roller coaster that ran along the river. |


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Naruto Manga Talk about the manga series Naruto here! Remember, this is manga only. No anime! |
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Last Chapter: WTF? How is everyone using Kyuubi Chakra so casually?
This Chapter: WTF? How is LEE using Kyuubi Chakra at all. This manga is seriously becoming unbearable for me to read. Are we really going to just accept the fact that with a simple pat on the back Naruto can analyze peoples chakra type and custom fit the kyuubi's chakra to fit them. REALLY? The same Naruto that not too long ago was staring at armadillo penis, had his world (well turtle island actually) literally flipped upside down, and never knew it. No. I reject this storyline. On the topic of handing out Kyuubi chakra like candy, I will simply say it's the most ridiculous thing ever. EVAR!!! It completely shits on the entire past 10 years of this manga. Especially the parts about him learning to use the Kyuubi chakra. It also shits on this whole shinobi alliance. Thousands of people showed up to help and were barely holding there own, and then Naruto gives about 30 or so people a high-five, and the whole battle shifts in their favor. LMAO!!! I could under stand if the kyuubi chakra made them all 10 times stronger. Or maybe even just 5 times. But only 3? Da' Fuck? These alliance clowns couldn't even touch Obito and Madara before, but with only a 3 times power up you got Lee blitzing Madara. FUCK THAT. Edit: LOL, reading this chapter somehow reminded me of the Cell Saga of DBZ. You guys remember when Goku and Gohan came out from their training in the Hyberbolic Time Chamber, and they were just casually strolling around as Super Saiyans having lunch and shit like it was no big deal. That's basically where Naruto is right now. Difference is Goku didn't high-five Krillin and Mr. Popo, and turn them into a super saiyans. Because that would be horrible writing. Extremely horrible. And yet in this manga it's somehow justified. Seems odd to me. Just sayin'.
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Angry man shoots lawn mower for not starting - Yahoo! News
Check out the mug shot of this dude. Haha. Made my day.
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Angry man shoots lawn mower for not starting - Yahoo! News
Check out the mug shot of this dude. Haha. Made my day.
CyinCo, are you ever gonna post anything new, original, or interesting? I hear people shooting their non-working lawn mowers every day!
hahaha, mug shot is classic.
I'd be scared as hell to be that guy's neighbor....especially if I had kids :no:
Hey.....I've been there. Didn't shoot it, but wanted to.
Intoxicated wed morning?! yea....
I didn't the fine was that HIGH for shooting a lawn boy, thats pretty steep!!
I am going out on a limb here, but I am guessing the lawnmower was the first thing that he had shot in a long time that didn't come in a brown bottle.
Wasn't this guy just in DSM earlier today and caught swimming in the river?
Mower shooter
Drunken swimmer
Shooting lawn mowers is an old tradition documented in the movie Straight (sp?) Story. For those who don't remember, Straight was the Iowan who did not have a driver's license so drove a riding lawn mower from his Iowa home to his brother's home in Minnesota. First lawn mower crapped out so he had it drug back to his backyard where he shot it with his shotgun. In the beginning of the movie, his daughter finds him unconscious on his kitchen floor. She takes him to a doctor only after he gets an agreement that he won't have to take his clothes off or answer any questions. Sounds like some of the older guys I know. Worse is the fact that they are starting to make sense to me.
Maybe he's the brother of Bubba?
Bubba shot the jukebox last night...
Said it played a sad song, made him cry
Went to his truck and got a .45
Bubba shot the jukebox last night
Now he could not tell right or wrong through the tear drops in his eyes
Beyond a shadow of a doubt, it was a justifiable homicde
On a side note though... it is his lawn and lawn mower... so while I certainly wouldn't want to live next someone like that, I can't say it's worth arresting him over...
Of course he was arrested for owning an illegal firearm and being drunk while doing stupid ****, so I guess thats a different story :rolleyes:
Back when I was still delivering pizza in Newton, I used to deliver to the Straight house on a regular basis.
They were the cheapest, non-tipping bunch of inbred morons in the world. And they complained each and every time, so they would get a free pizza.
When I heard they made a movie about that idiot, I wanted to vomit. I STILL haven't seen that complete waste of celluloid.
That's the last time I let that son of a B*tch borrow my lawnmower. I wonder how I'm going to get my drill back.
Ha, this is funny. The Dead Kennedy's wrote a song about a similar incident about 25 years ago. The song is called A Child and His Lawnmower.


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Updated: 06/26/2013 9:33 AM | Created: 06/26/2013 9:05 AM
Aaron Jarrett of Builders Materials talks about concrete pavers as an easy and attractive option for outdoor flooring.
Builders Materials
1707 Commercial Street Northeast
Albuquerque, NM
(505) 247-4294
This Good Day New Mexico segment may include paid advertising content. It is not affiliated with KOB-TV's News Department.
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2011 Recipient - Jan Shepherd McKee
Associate director (Undergraduate Services), Faculty of Engineering
Video of presentation of The Western Award of Excellence to Jan Shepherd McKee
Jan Shepherd McKee's contributions to Western, particularly to the faculty, staff and students within Western Engineering, are overwhelming. She takes a participatory approach with the work she does. Her dedication and strong ability to network, analyze and develop innovative tools that complement the counseling process demonstrates her commitment to the students and staff within her unit. Shepherd McKee's transparent leadership skills and modes of communication make her a unique individual in the sometime chaotic fever of an undergraduate office. Student satisfaction, maximum efficiency and timely completion of academic undergraduate activities are her motto. She is a true team player, and a transformational leader in all that she does at Western Engineering.
by Paul Mayne
Western News
Also from this web page:
Contact Information
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(519) 661-2111 x85466 or email@example.com


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This is a discussion on Lock Out - Shriram Pistons and Rings Ltd, Ghaziabad within the Business & Finance forums, part of the Consumer Forums category; There has been a Lock out by UP Govt. for Shriram Pistons and Rings Ltd., This company supports 4000 families ...
First of all lets get our facts straight, there are 3-4 companies that were locked down including shriram pistons. So you can say for sure Shriram pistons is the culprit. The company may be payiyng the price of other companies negligencies
So lets not castceach and every company in the same light


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Health Guide Drug Guide Urinary antispasmodic (By mouth)Treats overactive bladder and incontinence.Brand Name(s):Detrol LA, Ditropan XL, VESIcare, Enablex, Detrol, Pamine Forte, Urogesic-Blue, Uta, Urelle, Urimar-T, Pamine, Symax DuoTab, Uretron DS, Cystemms-V, Utrona-CThere may be other brand names for this medicine.When This Medicine Should Not Be Used:Make sure your doctor knows if you have had an allergic reaction to any medicine. Tell your doctor if you have glaucoma, trouble urinating, or a blockage in your digestive system.How to Use This Medicine:Liquid, Tablet, Long Acting Tablet, Dissolving Tablet, Coated Tablet, Long Acting Capsule, Capsule
If a dose is missed:
How to Store and Dispose of This Medicine:
Drugs and Foods to Avoid:Ask your doctor or pharmacist before using any other medicine, including over-the-counter medicines, vitamins, and herbal products.
Warnings While Using This Medicine:
Possible Side Effects While Using This Medicine:Call your doctor right away if you notice any of these side effects:
If you notice these less serious side effects, talk with your doctor:
If you notice other side effects that you think are caused by this medicine, tell your doctorCall your doctor for medical advice about side effects. You may report side effects to FDA at 1-800-FDA-1088Last Updated: 6/12/2013 Copyright © 1984-
Thomson Micromedex. All rights reserved. |


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games for free
If you're bummed you didn't get in the pre-order Left 4 Dead trial which began on November 6th, you will quickly have your chance to look into the first zombie first person shooter game. The demo was launched on November 6th for everybody who preordered a copy of the much expected zombie shooter. For those of you envious souls watching your Steam pals in the "Left 4 Dead Trial", there is great news. If you want to know more take a look at Free Steam Games.
Steam will launch the Left 4 Dead demo to everybody on November 11th. You can then demo the game even if you have actually not preordered it. Also, it's still not late to preorder and be among the first to play the complete version of the game on its release. To get the demo, you need a Steam account. If you do not have one, you can get one for complimentary from their main website:. When you have an account with steam, you could login and go to the Games section and search for Left 4 Dead. It should not be too difficult because it's being included on the major web page for time now. You will see the choice to preorder the game and as of November 11th, you will additionally see the choice to download the demo. When you pick the demo, it will start downloading into your Steam games. When the download is total, you will have the ability to access the L4D demo from your Steam games list. If you already had a Steam account, the game demo will be contributed to your other games list. The trial enables 1-4 player mode and will stop when the game formally introduces on November 8, 2008. You could delight in single player, co-op or multiplayer game play with the most anticipated Valve game release. The demo is just offered till November 18th when the main game launches so if you want your chance to try it out free of charge, you only have one week. In Left 4 Dead, you begin as a survivor right away after the zombie armageddon. You then need to move through the mobs of swarming zombies and try to survive. You can pick from 4 different unique motion pictures that provide you and your party a difference circumstance to survive. New modern technology which Valve calls, "AI Director" insures you get a distinct experience each and every time you play with a flick. The Director modifies the frequency and seriousness of the zombie attacks so your game play stays positive, amazing and face-paced however not overwhelming. If you're a zombie follower or have constantly dreamed of being part of your very own Hollywood zombie flick, here's your chance. If you simply adore first-person shooters and want the opportunity to explode some zombies, then you'll adore it, too. After November 11th, you could join the rest of your Steam friends in the Left 4 Dead trial. According to online sources, the demo is part of a $10 million advertising campaign by Valve to boost sales of the game. Gabe Newell, president and co-founder of Valve stated in a declaration to Edge (" Whenever someone plays Left 4 Dead, we witness the most overwhelmingly positive reaction that we have actually seen from any of our games. It's simple to see why Valve has such excellent confidence in the game currently. In addition to the sneak peak trial available to everyone on November 11th, those who preordered the game through Steam get a 10 % discount and can buy L4Dead for just $44. For more info, visit this webpage.