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Oakland Raiders Gear
Oakland Raiders Kids
Oakland Raiders Kids Gameday & Tailgate
$10 to $20
Product ID: 517336
Main Content
Order today, receive no later than
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The NFL is promoting the importance of annual mammogram screenings for women over 40 in the prevention of breast cancer through their "A Crucial Catch" campaign. Throughout October, NFL games will feature players, coaches and referees wearing pink game apparel to raise awareness for the campaign, as well as on-field pink ribbon stencils and special kicking balls and pink coins. Ladies, join your Raiders in the fight against breast cancer with this radiant Pink Ribbon Crystal Cluster key clip. It features a dangling cluster including crystal beads, pink logos, a pink helmet and heart-shaped team name and awareness ribbon charms for a dash of team style that inspires hope and shows your big heart.
- Measures approximately 3.5" including keyring
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Special event items are produced by manufacturers only after the outcome of a game
or event. These are advanced sale items and will ship immediately after they are
received in our warehouse.
Manufacturer direct items are shipped directly from the manufacturer. These items
are not available for international or expedited shipping.
Customized items can be personalized with options such as your name, your favorite
number, and/or designs. Some options may be limited by league rules.


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Seizure Disorder -- Adult
- Home
- Health Information
- Condition Detail
- Lose consciousness
- Stare into space
- Have convulsions (abnormal jerking of the muscles)
- Experience abnormalities of sensation or emotion
- Generalized seizure disorder—onset is throughout the brain, not from a single focal location
- Partial seizure disorder (focal seizure)—begins within certain areas of the brain
Brain Cells (Neurons) |
Copyright © Nucleus Medical Media, Inc. |
In newborns:
- Congenital brain abnormalities (present at birth)
- Birth injuries that deprive the brain of oxygen
- Metabolic disorders
- Maternal drug use
- Infection
In infants and children:
- Febrile seizure —caused by spike in fever in a baby or very young child
- Brain tumor
- Infections ( encephalitis , cerebritis, brain abscess)
In children and adults:
- Congenital conditions
- Genetic
- Head trauma—common cause (eg, concussion , skull fracture , bleeding inside of the skull, oxygen deprivation due to near-drowning )
- Infections (eg, encephalitis , cerebritis, brain abscess)
- Stroke
- Brain tumor
In elderly:
- Stroke
- Trauma
- Brain tumor
- Degenerative diseases (eg, Alzheimer's disease )
Risk Factors
- Previous brain injury—seizure disorder usually develops within one year of injury
- Previous brain infection
- Abnormal blood vessel that has formed in the brain
- Brain tumor
- History of stroke
- History of complex febrile seizures
- Use of certain medicines or recreational drugs
- Stopping the use of medicines, recreational drugs , or alcohol
- Drug overdose
- Exposure to toxins (eg, arsenic , lead , or carbon monoxide )
- Family history of seizure disorders
- Alzheimer's disease
- Toxemia during pregnancy
- Chemical abnormalities (decreased or excess blood sodium or glucose, low blood calcium)
- Liver or kidney failure
- Severe, untreated high blood pressure
- Chronic diseases (eg, lupus , polyarteritis nodosa , porphyria , sickle cell disease , Whipple's disease )
- Syphilis
- Cysticercosis (an infection caused by a pork tapeworm )
- Sleep deprivation
- Alcohol
- Hormonal changes (such as those that occur at points during the menstrual cycle)
- Stress
- Flashing lights, especially strobe lights
- Use of certain medicines
- Missing doses of anti-epileptic medicines
- Aura—a sensation at the start of a seizure, may involve the perception of an odd smell or sound, visual symptoms, or unusual stomach sensations
- Staring
- Loss of consciousness
- Repeated jerking of a single limb
- Generalized convulsion with uncontrollable jerking of muscles throughout the body
- Hand rubbing
- Lip smacking
- Picking at clothing
- Perception of an odor, sound, or taste
- Loss of bladder or bowel control
- Postictal state—a state of drowsiness, alteration in responsiveness, and/or confusion that commonly occurs after a generalized tonic-clonic seizure; may last minutes, hours, or days
- Generalized tonic-clonic seizures—loss of consciousness, stiffening, uncontrollable jerking of muscles throughout the body
- Absence seizures—staring, eye blinking, or eye rolling
Complex partial or temporal lobe seizures:
- May lose contact with reality, stop purposeful activity, and begin a series of automatic gestures (eg, lip smacking, hand-wringing, or picking at clothing)
- May appear as a brief moment of confusion or loss of attentiveness
- May have a perception of unusual sights, sounds, or smells
Simple partial seizures:
- Does not involve a loss of contact with reality or a loss of consciousness
- Single area of the body may move uncontrollably (eg, leg or arm shaking)
- May include the perception of an odor, sound, or taste, or an unrelated emotion
- Blood tests—to look for abnormal levels of different substances in the blood
- Electroencephalogram (EEG) —a test that uses sensors to evaluate electrical brain activity
- Magnetic resonance imaging (MRI) scan —a test that uses magnetic waves to make pictures of structures inside the brain
- Computed tomography (CT) scan —a type of x-ray that uses a computer to make pictures of structures inside the head (used in some cases)
- Lumbar puncture —a test of the cerebrospinal fluid (CSF) from the lower back; may be done to look for infection or bleeding
- Magnetoencephalography (MEG)—an imaging device that measures the brain's magnetic fields
- Positron emission tomography (PET) —an imaging test that shows activity in the brain
- Single photon emission computed tomography (SPECT)—an imaging test that shows blood flow in the brain
- Treat the underlying cause (if known)
- Prevent seizures—may be done through medicine, surgery, or special therapies
- Avoid factors that stimulate seizure activity
Anti-epileptic Medication
- Phenytoin
- Diazepam
- Lorazepam
- Carbamazepine
- Valproic acid
- Levetiracetam
- Gabapentin
- Phenobarbital
- Ethosuximide
- Clonazepam
- Primidone
- Oxcarbazepine
- Lamotrigine
- Topiramate
- Felbamate
- Tiagabine
- Zonisamide
- Pregabalin
- Lacosamide
- Adrenocorticotropic hormone (ACTH)
- Vigabatrin (approved for use in infants)
Vagus Nerve Stimulation (VNS)
Ketogenic Diet
Modification of Activity
- Get enough sleep.
- Avoid excessive alcohol intake. Alcohol can make seizures more likely.
- Avoid hyperventilating.
- Avoid places where flashing or strobe lights are in use.
- Wear a medical alert bracelet. That way, if you have a seizure, people around you will understand what is happening. They will be able to take appropriate steps to be helpful.
- Consider keeping a seizure log. Record things that were happening around the time of a seizure. This will help to identify a seizure trigger.
- Take your seizure medicines according to the prescription.
- Always wear a helmet when using bikes, rollerblades, skateboards, or scooters.
- Wear protective headgear when playing contact sports.
- Dive in safe depths of water.
- Always wear a seatbelt.
- Avoid using street drugs.
- If your baby or child has a high fever, get treatment right away.
- Get prenatal care. If you have high blood pressure during pregnancy, get proper treatment.
- If you have a chronic condition, get proper care.
- Depending on your condition, avoid driving.
- Do not swim or bathe alone.
- Do not work on ladders or ledges.
- Avoid or modify athletic activities.
Epilepsy Foundation http://www.efa.org/
National Institute of Neurological Disorders and Stroke http://www.ninds.nih.gov/
Center for Epilepsy and Seizure Education http://epilepsy.cc/
Epilepsy Ontario http://www.epilepsyontario.org/
Antiepileptic drugs (AEDs) for seizure disorders. EBSCO DynaMed website. Available at: http://www.ebscohost.com/dynamed/http://www.ebscohost.com/dynamed/what.php . Updated August 29, 2012. Accessed August 31, 2012.
Cecil RL, Goldman L, Ausiello DA. Cecil Textbook of Medicine. 22nd ed. Philadelphia, PA: WB Saunders Company; 2004.
Epilepsy in Adults. EBSCO DynaMed website. Available at: http://www.ebscohost.com/dynamed/what.php . Updated July 9, 2012. Accessed August 31, 2012.
FDA approves new drug to treat severe form of epilepsy. US Food and Drug Administration website. Available at: http://www.fda.gov/NewsEvents/Newsroom/PressAnnouncements/2008/ucm116980.htm . Accessed August 31, 2012.
FDA approves Potiga to treat seizures in adults. US Food and Drug Administration website. Available at: http://www.fda.gov/NewsEvents/Newsroom/PressAnnouncements/ucm258834.htm . Accessed August 31, 2012.
Fisher RS, Van Emde Boas W, Blume W, et al. Epileptic seizures and epilepsy: Definition proposed by the International League Against Epilepsy (ILAE) and the International Bureau for Epilepsy (IBE). Epilepsia. 2005;46:470–472.
12/20/2007 DynaMed's Systematic Literature Surveillance DynaMed's Systematic Literature Surveillance : 2007 safety alerts for drugs, biologics, medical devices, and dietary supplements: Carbamazepine (marketed as Carbatrol, Equetro, Tegretol and generics). Medwatch. US Food and Drug Administration website. Available at: http://www.fda.gov/medwatch/safety/2007/safety07.htm#carbamazepine .
5/14/2008 DynaMed's Systematic Literature Surveillance DynaMed's Systematic Literature Surveillance : Neal EG, Chaffe H, Schwartz RH, et al. The ketogenic diet for the treatment of childhood epilepsy: a randomised controlled trial. Lancet Neurol. 2008 May 2. [Epub ahead of print]
11/10/2009 DynaMed's Systematic Literature Surveillance DynaMed's Systematic Literature Surveillance : Sabril approved by FDA to treat spasms in infants and epileptic seizures. US Food and Drug Administration website. Available at: http://www.fda.gov/NewsEvents/Newsroom/PressAnnouncements/ucm179855.htm . Updated August 21, 2009. Accessed October 8, 2009.
5/6/2011 DynaMed's Systematic Literature Surveillance DynaMed's Systematic Literature Surveillance : Quet F, Guerchet M, Pion SD, Ngoungou EB, Nicoletti A, Preux PM. Meta-analysis of the association between cysticercosis and epilepsy in Africa. Epilepsia. 2010 ;51(5):830-837.


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The natural beauty of the graceful calla lily is revealed in this blue agate and sterling silver enhancer. A periwinkle-colored blue lace agate cabochon in an oval shape is wrapped in a stunning frame of sterling silver, folding and flowing as freely as the blossom. The white striations of the agate give it the grace and splendor that is so inherent in the precious flower's form. Wear this unique enhancer on a necklace of beaded agate, a purple braided cord, or a simple silver chain - it's just as versatile as it is breathtaking. Measures 2-1/4" long x 1" wide and features a snap bail. Made in America with gemstones from around the world.
The understated elegance of the calla lily's softly folded shape is reflected in this sculptural and feminine collection. Layers of silver gently fold back to reveal a glorious pillow of blue lace agate. A beloved flower to be cherished for a lifetime.
Like all fine jewelry, Carolyn Pollack Sterling Silver Jewelry should be handled carefully. Store jewelry in a plastic bag, dry and wrapped in tissue paper, when not being worn or displayed. Clean sterling silver with a silver polishing cloth when necessary, but never subject to chlorine, silver dips, chemical solutions or ultrasonic cleaners, as these substances can cause the natural gemstones to discolor. Never wear jewelry in a swimming pool.


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Cooler Master's QuickFire Ultimate mechanical keyboard reviewed With an embedded steel plate and a beefy body, Cooler Master's QuickFire Ultimate may be one of the sturdiest mechanical keyboards around. We take... Type: Feature article Tags: Input devices |
70 |
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37 |
Corsair's Obsidian Series 250D case reviewed No doubt about it, Corsair has developed a taste for small form factors. The company introduced its first microATX chassis last August, and today, it's... Type: Feature article Tags: Cases |
35 |
Topre's Type Heaven mechanical keyboard reviewed Once marginalized by their extravagant pricing, Topre mechanical keyboards have now entered (somewhat) more affordable territory. How does the $150 Topre Type Heaven stack up... Type: Feature article Tags: Input devices |
45 |
Asus' Transformer Book T100 convertible notebook reviewed Despite its low $350 starting price, the Transformer Book T100 offers a quad-core Bay Trail SoC, a 10" IPS touchscreen, 10+ hours of battery life,... Type: Feature article Tags: Mobile computing |
87 |
Corsair's Obsidian Series 750D case reviewed The Obsidian Series 750D is, according to Corsair, the successor to the acclaimed 650D. This newcomer is priced at $159.99, making it cheaper than... Type: Feature article Tags: Cases |
49 |
Intel's Atom Z3000 'Bay Trail' SoC revealed Intel has just pulled back the curtain on the Atom Z3000 series, based on the "Bay Trail" SoC. Equipped with the potent new "Silvermont"... Type: Feature article Tags: CPUs Graphics Mobile computing Personal tech |
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Corsair's Obsidian Series 350D case reviewed The latest enclosure from Corsair is a microATX specimen with all of the same trappings and conveniences as Corsair's full-sized ATX cases. Is it... Type: Feature article Tags: Cases |
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A quick look at SolarFocus' Solar Mio Pro USB charger Mobile devices like smartphones and tablets are handy accessories in the wilderness, but charging them can be challenging. We look at the Solar... Type: Feature article Tags: Power Mobile computing Personal tech |
19 |
Three weeks with the Samsung Galaxy S4 Last year, I bought an iPhone 5. For the past three weeks, however, I've been using one of the finest Android handsets on the market:... Type: Feature article Tags: Mobile computing Personal tech |
122 |
A quick look at BitFenix's Prodigy enclosure With support for tall coolers, long graphics cards, and loads of hard drives, the BitFenix Prodigy isn't your average Mini-ITX chassis. We take a... Type: Feature article Tags: Cases |
35 |
Seagate's Laptop Thin SSHD 500GB hybrid drive reviewed Seagate's latest hybrid drive combines a thin 7-mm form factor with high-density mechanical storage and dual-mode NAND. This so-called SSHD is Seagate's first to be... Type: Feature article Tags: Storage Mobile computing |
49 |
Gigabyte's Aivia Osmium mechanical keyboard reviewed Most high-end keyboards combine mechanical switches with LED backlighting and programmable macro keys. Gigabyte's Aivia Osmium adds a new twist: USB 3.0 connectivity. ... Type: Feature article Tags: Input devices |
22 |
A first look at Cherry's MX green key switches Cooler Master has released a keyboard based on a little-known mechanical key switch: the Cherry MX greens. We've compared this offering to an IBM... Type: Feature article Tags: Input devices |
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Samsung's ATIV Smart PC Pro 700T convertible tablet reviewed This Windows 8 convertible has x86 ultrabook guts, an 11.6" 1080p display, and speedy solid-state storage. Attach it to the bundled keyboard dock, and... Type: Feature article Tags: Mobile computing Personal tech |
57 |
Asus' VivoBook X202E notebook reviewed For just $550, Asus' X202E ultraportable offers an 11.6" touchscreen, a 17W Ivy Bridge CPU, and a beautiful chassis with brushed metal surfaces. We Type: Feature article Tags: Mobile computing |
40 |
A review of Samsung's $249 Chromebook The new Samsung Chromebook is an interesting animal: it costs $249, has an ARM Cortex-A15-based processor, and runs Chrome OS, which is unlike any operating... Type: Feature article Tags: Mobile computing |
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60 |
Xbox One's Titanfall performance: not so great | 5 |


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The National Weather Service has issued a winter storm warning for northern New London County from 6 p.m. today through 10 a.m. Tuesday.
The weather service said that snow should be heading to the region by tonight's evening commute. The snow will then mix with sleet and rain overnight before turning into all rain by Tuesday evening.
Snow and sleet accumulations could range between 3 to 6 inches.
The weather service has issued a winter weather advisory for shoreline towns also starting at 6 p.m. today. One to 3 inches of snow is expected.
New York City Mayor Michael Bloomberg, who unsucessfully took on super-sized sodas, has proposed a law that would require stores to keep cigarettes behind a curtain or otherwise out of view. What do you think of his latest public-health inititative?


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These cute slouchy faux suede boots will have your mini-me looking stylish yet comfortable. The Rieko-01 features a side panel zipper closure for easy on/off, double buckle strap design accented with a heart charm, and a dainty 2" heel. (available in toddler and youth sizes)
Comments should be restricted to size, fit and other useful information for future customer purchases. Other comments can be expressed through testimonials and emails to our customer care. Comments may be edited if they contain vulgar language or are derogatory in nature.
Men & Womens Shoes Size Conversion Chart
Kid's Shoes Conversion Chart
Men's to Women's Shoes Conversion Chart


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The LD remanufactured C4096A (HP 96A) black laser toner cartridge is professionally remanufactured by LD Products. Let LD help you print your checks for less. Our MICR toners contain the magnetic properties necessary for passing professional checks through a bank's scanning system. LD remanufactured cartridges may contain new internal parts including OPC drums and wiper blades. Purchasing LD remanufactured cartridges is an excellent way to save money without sacrificing quality. The use of the LD remanufactured C4096A / 96A black laser toner does not void your printer's warranty. LD remanufactured laser cartridges are not remanufactured by HP. All of our remanufactured products are offered with a 'One Year 100% Quality Satisfaction Guarantee'.
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46 mins
Over the course of the last 15-20 years, "industry experts" have been proclaiming the death of the mainframe. The reality is that the mainframe continues to thrive and grow and house the majority of the world's most critical business data.
The real issue we are beginning to experience is a shortage of skills for managing the mainframe. Mainframe DBAs are aging and retiring and new talent is not being trained quick enough. The new generation of IT professionals has a completely different way of thinking and working. The i(Pad,Pod, and Phone) generation has no interest in the acronyms TSO or ISPF. In order for these up and coming professionals to manage the mainframe they will require a new toolset geared towards their way of thinking.
In this webcast, we'll provide real life examples of z/OS systems management for the next gen mainframe. We'll also discuss how an integrated role based workspace can help you simply and effectively manage tasks like identifying DB2 performance bottlenecks or performing complex migrations.
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Hybrid IT - Cloud Computing and the Power of Choice
Glyn Bowden, SNIA UK Committee member (Lucr Ltd)
Mar 4 2014
68 mins
Hybrid cloud is a composition of two or more clouds (private, community, or public) that remain unique entities but are bound together by standardized or proprietary technology that enables data and application portability.
This webcast will highlight the role of cloud in a challenging environment and offer choices for IT delivery.
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Sustainable Enterprise Architecture
John Booth, BCS; Alex Bardell, Deloitte, Richard Lanyon Hogg, IBM; Bob Crookes, BCS; Gary Thornton, IT4s
Mar 4 2014
55 mins
ICT Enterprise architecture is the backbone of corporate IT systems, the question is are they or can they be sustainable?
Join the MD of Carbon 3IT and Vice chair of the BCS Green IT SG John Booth and his guests Alex Bardell of Deloitte, Richard Lanyon Hogg of IBM, Bob Crookes from DEFRA and Chair of the BCS Green IT SG and IT4s Consultant Gary Thornton as they answer the core questions for sustainable enterprise architecture:
- What is sustainable enterprise architecture?
- Will it require additional skills or money to achieve?
- Will enterprise architecture be superseded by cloud technologies?
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Understanding the Cloud Computing Market
Roy Illsley, Principal Analyst, Ovum
Mar 12 2014
1:00 pm
45 mins
The word cloud is much over used, and the debate continues as to whether it should be cloud, or cloud computing. In either case, the main focus is on how the cloud computing market is evolving and where should enterprise customers invest their money? Ovum has conducted many surveys and the results indicate the move toward hybrid cloud computing is fast becoming the top choice for many enterprise customers.
Join Roy Illsley for this webinar and discover why cloud computing is evolving and how it fits in with a wider IT transformation agenda. Roy will share the results of Ovum's latest global adoption survey and discuss the importance of the findings. The key adjacent technologies and the impact on cloud computing will also be explored. Attend and learn how you can put IT transformation and cloud computing in to context.
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Should I Drive a Manual or an Automatic? Considerations with ITSM Automation
Matt Neigh, Cherwell
Mar 12 2014
1:00 pm
45 mins
We all have our preferences when it comes to what type of car we drive. The reality is that a manual and automatic are equally good so it depends on what you are after. The same applies to IT Service Management. In today's cost-cutting approach to business, it is easy to assume that an 'automate everything' approach is the way to go. But can automation be too much? Can customer service suffers? This session will look at considerations that should be accounted for when developing a strategy to automate services.
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Getting Started: How to Implement and Mature Basic ITIL Change Management
Greg Sanker, Field Services Unit Manager at Oregon Department of Transportation
Mar 12 2014
2:00 pm
45 mins
Based on the popular How to Implement and Mature Basic ITIL Change Management blog series on ITSMTransition.com, Greg Sanker presents a proven approach to start and mature basic Change Management. He shows how starting small, engaging staff, and maturing in logical steps maximizes the business value of your Change Management program.
About Greg:
Greg Sanker is an ITSM practitioner with endless passion for Excellence. He blogs about Enabling Excellence in IT Service Management at ITSMTransition.com
His expertise includes IT Service Management, Network and IT Operations Management, and Organizational Management of Change.
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Cloud Maturity Model: The Road to Adoption
Ryan Skipp, T-Systems & ODCA
Mar 12 2014
2:00 pm
45 mins
The Open Data Center Alliance Cloud Maturity Model (CMM) provides an end-to-end visualization for how the use of cloud in the enterprise develops over time (adoption roadmap) and how the enterprise's ability to adopt cloud-based services within defined governance and control parameters increases.
As it matures, the use of cloud becomes more sophisticated, comprehensive, and optimized. The CMM plots the progression of structured cloud service integration from a baseline of no cloud use through five progressive levels of maturity.
This presentation will walk attendees through the maturity model that the ODCA has developed and how they can apply this model to their organization creating a comprehensive plan to fully integrate cloud into their operations.
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Google Compute Engine: An IaaS to Meet Your Needs
Eric Morales, Cloud Platform Program Manager and Brian Squibb, Cloud Solutions Engineer
Mar 12 2014
3:00 pm
60 mins
The Infrastructure as a Service space is rapidly expanding, but is it evolving to meet your needs? Google Compute Engine was designed to help users build, scale, and analyze quickly on the same infrastructure that powers the most advanced and innovative technology in the world. Learn what happens when the cloud gets a little more Googley.
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Managing IT Services in a Consumer World
Andrew Harsch, Director of Portfolio Marketing, Chris Orr, VP Solution Architecture and Ed Vaccaro, VP Product Mgmt, Unisys
Mar 12 2014
3:00 pm
45 mins
IT professionals who are responsible to deliver IT services to the business, protect the enterprise, secure the data, and deliver reliable services are being challenged with the plethora of consumer-grade technologies that are being brought into the workplace, management of Cloud and SaaS solutions, BYO programs, and many other Disruptive Trends. Service Management processes and supporting technologies must evolve, and quickly, to keep pace with the business. In addition, how IT delivers these services to the business must change, impacting the Service Desk and Portals. Join host Andrew Harsch, Director of Portfolio marketing and his guests; Chris Orr, VP Solution Architecture and Ed Vaccaro, VP Product Management at Unisys ITSM, on how to move from the theory of great support to an actionable plan to modernize the service management framework.
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Fast Track Your Open Hybrid-Enabled Cloud
Brenda Basista, Americas Converged Cloud Category Manager, HP
Mar 12 2014
3:00 pm
45 mins
There are a myriad options to choose from in creating a private, hybrid-enabled cloud. You need a solution that gets your organization to a running cloud, delivering value in the shortest time possible and with the openness to build on value in the future. This session will show you how to fast track building and managing a hybrid-enabled cloud that leverages OpenStack technology and cloud best practices with the next generation of HP CloudSystem.
Join us to learn:
- The benefits of building your cloud with OpenStack technology
- How to leverage the benefits of OpenStack technology without all the complexity
- Ways to build your cloud in just hours, even with diverse platforms
- Best practices for cloud services portals that speed productivity and hybrid application delivery
- How to simplify cloud resource and infrastructure management into one seamless view
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Automating the "Service On-boarding" Process
Valerie Arraj, ITIL Expert, Compliance Process Partners
Mar 12 2014
4:00 pm
45 mins
IT Service Management is all about on-boarding, delivering and managing "services". This session will discuss the automation opportunities around a seamless service on-boarding process. Whether you are delivering IT as a Service (IaaS), Platform as a Service, or Software as a Service the process, the ability to reach maturity for regarding demand and supply of services, depends a great deal on the level and quality of automation that aligns closely with processes to deliver service value. We will discuss Service Information Systems, data driven approaches via Configuration Management Systems and automated provisioning or orchestration systems.
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Location-Independent Computing: Three ways to extend the reach of your cloud
Paul Wallace, Riverbed Technology
Mar 12 2014
4:00 pm
45 mins
Hybrid cloud technologies are transforming the way we deliver applications to customers and employees, but organisations continue to have challenges connecting customers to applications and content. Global customers suffer from network latencies and bottlenecks which impact the user experience. Furthermore, in the race to build out high-performance applications, enterprises often buy more compute capacity than they need, because it is difficult to predict the rate of customer adoption, leading to high costs and inflexible infrastructure.
Join Paul Wallace of Riverbed Technology, and learn how to:
* Right-size your cloud resources and keep control of your costs
* Turn distance and location into a competitive advantage
* Mobilise your cloud with the industry's first ADC-as-a-Service solution
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Process & Technology Are Nothing w/out Modern Self-Service: Future of Automation
Jeffrey Moloughney, Principal Solutions Marketing Manager, BMC
Mar 12 2014
5:00 pm
45 mins
See the value that modern self-service adds to users, not just IT. Are you intrigued by formless IT, crowdsourcing, Google-esque knowledge, white glove service, or mystical app stores? Join this session to see how modernized self-service techniques are the forefront of automated service management.
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Securing Buy-in for Your Security Initiatives
Michael Gabriel
Mar 12 2014
6:00 pm
60 mins
Many security initiatives go undone because of a lack of support from executive management to fund them, or push back from the business areas when trying to implement them. This presentation will look at the causes of these issues, and present strategies for overcoming them.
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Intro to Box
Mar 12 2014
6:00 pm
60 mins
Join us for our Intro to Box series, a monthly discussion of the latest in
the world of enterprise IT, content collaboration, cloud technology, and Box.
We'll cover an overview of Box, how businesses like yours are changing the
way they work with Box and other cloud technologies, and walk through a
demo of the latest and greatest in the product. The sessions will be led by
Box product experts, and you might even get a guest appearance from one of
our fearless leaders.
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Stop Squandering Service Management Spend: Maximize ROI through Integration
Sara Lisch, Business Solutions Manager, Bomgar
Mar 12 2014
7:00 pm
45 mins
Today's support centers spend a lot of money and resources on technology, including phones, service management, remote support, self-help, and knowledge base systems. Unfortunately, most organizations only leverage the most basic functions within these tools, rather than exploiting the wide variety of available features. Often this is due to user learning being left to "tribal knowledge" versus formalized training. In addition, support centers make processes more complicated by not integrating systems in order to provide a seamless path for both customers and support agents. When systems aren't fully utilized or integrated, agents are forced to jump between multiple tools and processes, slowing down issue resolution and creating inconsistent and poor support experiences for customers.
In this webinar, Sara Lisch, Business Solutions Manager at Bomgar, will outline how organizations can fully utilize integrated web-based technologies to better resolve issues and provide a stellar customer experience. Sara will cover:
- Basic and advanced usage of remote support, chat, knowledge base and ticket management tools
- How to utilize built-in features to enable a consistent support experience and a more streamlined workflow
- Best practices for integrating systems and processes to provide a seamless experience for customers and agents
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Process or Tool, Which Comes First?
Mike Malone, Lead Associate, Phase One Consulting Group
Mar 12 2014
8:00 pm
45 mins
As an ITSM professional with 35 years of IT experience in various technical, management, training, and consulting roles, Mike has seen hundreds of implementation efforts and he will share some of his experiences with the audience. His goal in this presentation is to drive home the importance of having good Processes in place and asking the right questions.
Some of the things Mike will share include:
- Why it is important to develop a Process first
- Real life examples
- Important questions that need to be asked
- Selecting tools that support your Process
- Don't forget this is ITSM (don't get bogged down with the technical stuff)
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