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The Aberdeen Fertility Centre
Students will have the opportunity to spend time in the Centre, which has been at the forefront of fertility treatment for more than 20 years.
A Masters degree delivered by a dedicated and active research team of developmental and reproductive biologists and clinicians, allowing a truly research-led teaching experience for students.
Infertility and other reproductive biology issues are increasing in the UK and the call for more expertise in the subject to help understand these conditions is needed.
This MSc programme aims to provide advanced knowledge in reproductive biology and developmental biology and their relevance to health professionals. Focused on humans, and using animal models as well, you will be equipped with knowledge and skills involved in embryonic and foetal development and health; prenatal diagnosis and management of pregnancy; in vitro fertilisation; use of genomic technologies to understand gene function and identify disease causing gene mutations; role of stem cells in development and potential stem cell and gene therapy strategies to tackle congenital defects.
In addition, the programme provides laboratory based research projects in developmental and/or reproductive biology. Upon completion, you will have a thorough understanding of the key concepts of reproductive and developmental biology including the latest state-of-the-art tools to study these processes. You will be equipped for professions allied to medicine as well as research careers.
Students will take a series of compulsory courses giving information on:
Students will also have the option to select courses of their own to further develop/expand their interests for example statistics, drug metabolism and toxicology and issues in healthcare science.
This course is designed to provide or revise the basic skills you will require for your MSc. The course will revise basic laboratory skills and techniques and advance these to a level required to undertake graduate practical classes and projects by developing hands-on experience, competence and confidence in key laboratory skills.View detailed information about this course
15 Credit Points
A course containing a series of lectures describing 'latest-methods and discoveries' in areas of bioinformatics and functional genomics including transcriptomics, proteomics, and DNA sequence analysis
Contains an extended research practical; you carry out computer analysis of transcriptome datasets to understand how cells respond to starvation stress, and write up in research paper format.
Contains a series of in-depth workshops that teach the principles and practice of DNA and protein sequence analysis.View detailed information about this course
15 Credit Points
This course intends to develop the student's awareness of the fact that statistical techniques are integral to scientific research. Researchers must be able to specify a precise research question in statistical terms and then select an appropriate study design in order to carry out an effective research project. They must also be able to assess the adequacy of the research presented in scientific or medical literature. The same skills are also required for many MSc dissertation projects.View detailed information about this course
15 Credit Points
This course will provide an interdisciplinary approach to understand normal and abnormal human reproduction, fertility and pregnancy. Assisted reproductive technologies and the surrounding ethical issues will be covered in detail. All students will have the opportunity to visit and experience the day-to-day running of the Aberdeen Fertility Centre.View detailed information about this course
This course gives students the opportunity to develop the transferable skills required to both complete their degree programme and progress in their future career. The course provides guides and workshops on a variety of skills, including literature appraisal, academic integrity, writing, presentations, note taking and time management. It provides online resources for developing IT and numeracy skills, and acts as a resource for advertising development opportunities both within and outside the university.
The course strongly relies on self-reflection and identification of opportunities by the students to use the support sessions and online resources available. Although completion of the course itself is compulsory the majority of the course sessions offered are optional, and support is given to the students to help them identify what they most need to work on. Completion of the course is achieved through formative assignments.
This course is the first of two courses relating to cross-discipline skills development that is compulsory for all taught postgraduate students in the School of Medicine, Medical Sciences and Nutrition.View detailed information about this course
15 Credit Points
This course provides advanced level learning in drug metabolism, discovery and development. It includes the importance of drug transporters in the drug discovery process, regulatory issues and molecular toxicology and pharmacology at an advanced level. Mechanisms of drug-induced and oxidative stress and immunopharmacology are described. External experts are invited to provide their unique expertise on a range of topics which can include toxicopathology, immunotoxicology, risk assessment and an industrial perspective on the drug discovery process.View detailed information about this course
15 Credit Points
Series of lectures covering fundamental topics such as RNA (coding, non-coding transcription), DNA –protein interactions (e.g. chromatin, transcription factors), 3D structure of chromosomes and regulation of gene activity) as well as on genome structure/genetic mapping and advanced analytical methods such as CRISPR and genome editing technology. Lectures are complemented by tutorials and workshops covering related topics.View detailed information about this course
15 Credit Points
A course that leads you through research-level study of your subject through study of a range of areas of the science literature
An introduction to the subject of your summer research project through the writing of an extended essay on the subject of your forthcoming research project.
The course provides an opportunity to study advanced science concepts led by an experienced member of academic staff.View detailed information about this course
15 Credit Points
This course reviews a range of essential methodologies that are currently used in medical research from molecular technologies to human studies. Experts in the various techniques will describe the fundamentals of the methodology and show how they can be applied.View detailed information about this course
15 Credit Points
This course will provide a thorough understanding of the mechanisms regulating embryonic and fetal development. Factors influencing normal and abnormal development, including, genes and the environment, will be discussed. The impact of developmental biology upon reproductive and regenerative medicine, including stem cells, cloning, gene editing and genetic manipulation technologies, as well as the ethical considerations, will be evaluated.View detailed information about this course
This course gives students the opportunity to develop the skills needed to progress in their degree programme and beyond into their chosen career. It focuses on the job application process, the support available from the university both during and after their degree, and the skills that apply to undertaking projects. Sessions include an introduction to the careers service, CV, cover letter and interview skills, workplace professionalism and managing projects. Online resources are provided to support transferable skill development.
The course strongly relies on self-assessment and identification of opportunities by the students to use the support sessions and online resources available. Although completion of the course is compulsory, most of the course sessions offered are optional, and completion of the course is achieved through formative assignments.
This course is the second of two courses relating to generic skills that are compulsory for all taught postgraduate students in the School of Medicine, Medical Sciences and Nutrition.View detailed information about this course
15 Credit Points
A course describing the wide range of ways in which genome sequencing has transformed our understanding of medicine and human disease
A course placing a high value on its teaching and learning; all lecture material supported by workshops – your chance to team-work, ask questions and enjoy the science.
Contains a material detailing a range of examples of genome science and its applications in medicine, ranging from the human genome (genome-wide association studies) to microbial (pathogen genome sequencing).
A course that makes wide use of the literature, allowing you to read about and understand the latest methods in genome scienceView detailed information about this course
15 Credit Points
Human genetics has undergone a revolution over the last decade, driven by technological innovations that have given us an unprecedented insight into the genetic diversity of our species. This course will explore how this information is used to determine the role of genetic variation in human health and disease.View detailed information about this course
60 Credit Points
The topic of the project will be subject and supervisor dependant.View detailed information about this course
We will endeavour to make all course options available; however, these may be subject to timetabling and other constraints. Please see our InfoHub pages for further information.
The teaching on this programme is lecture based with self-directed learning, practical classes and tutorials to support the lecture material.
The MSc makes the most of hands-on learning to enable repeated exposure to evidence-based practice using real life examples. Some of the teaching methods employed in the programme include:
On-going support is provided by the University's dedicated, interdisciplinary team of experienced researchers, who will be tutoring you. Peer support will develop throughout the course(s) as engagement with students from other countries and disciplines is actively encouraged.
Much of the teaching on this course is participatory and you are expected to consolidate all taught content by completing related tasks and activities and engaging in independent study in your own time.
Taught courses are assessed by a combination of written assignments and reports, oral presentations, and by examination. All students undertake a research project, which is submitted for assessment in the form of a short research thesis. Students also present an oral presentation on their project.
The information below is provided as a guide only and does not guarantee entry to the University of Aberdeen.
Upper Second Class Honours degree (2.1 or above) (or equivalent) in a Biological or Molecular sciences discipline. Other degree classes (2:2 is a minimum) and subjects may be considered as long as the applicant demonstrates experience in biological subjects. Please check the In My Country pages to find out if your degree is equivalent.
Please enter your country to view country-specific entry requirements.
To study for a Postgraduate Taught degree at the University of Aberdeen it is essential that you can speak, understand, read, and write English fluently. The minimum requirements for this degree are as follows:
IELTS Academic:
OVERALL - 6.5 with: Listening - 5.5; Reading - 5.5; Speaking - 5.5; Writing - 6.0
TOEFL iBT:
OVERALL - 90 with: Listening - 17; Reading - 18; Speaking - 20; Writing - 21
PTE Academic:
OVERALL - 62 with: Listening - 51; Reading - 51; Speaking - 51; Writing - 54
Cambridge English Advanced & Proficiency:
OVERALL - 176 with: Listening - 162; Reading - 162; Speaking - 162; Writing - 169
Read more about specific English Language requirements here.
You will be required to supply the following documentation with your application as proof you meet the entry requirements of this degree programme. If you have not yet completed your current programme of study, then you can still apply and you can provide your Degree Certificate at a later date.
|Fee category
|Home / EU / RUK Students
|Tuition Fees for 2020/21 Academic Year
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|Tuition Fees for 2020/21 Academic Year
Further Information about tuition fees and the cost of living in Aberdeen
Eligible self-funded international Masters students will receive the Aberdeen Global Scholarship. Visit our Funding Database to find out more and see our full range of scholarships.
Register to attend our Virtual Open Day on
and speak live with academics.
Find out about life at the University of Aberdeen with a live Q&A with current students.
The MSc Reproductive and Developmental Biology Programme will provide you with the academic, analytical and practical skills to assist you into many careers.
Many of our graduates choose to continue in research careers and begin PhDs or become research scientists (research assistants or technicians). Our scientists have obtained posts in Universities, industry (including research and development), biotechnology and professions allied to medicine including hospital diagnostic (including IVF) and pathology laboratories.
More generally, reproductive and developmental biologists can use their training in education, working in schools, colleges of further education and in Universities. Further opportunities are available to apply reproductive and developmental biology training in scientific publishing, in patent offices working on biological patents, in science outreach and contributing to the public understanding of reproductive and developmental biology issues, including ethical issues like cloning and genomic editing.
Students will have the opportunity to spend time in the Centre, which has been at the forefront of fertility treatment for more than 20 years.
You will be taught by a range of experts including professors, lecturers, teaching fellows and postgraduate tutors. Staff changes will occur from time to time; please see our InfoHub pages for further information.
Focused on developing future effective therapies, the Institute of Medical Sciences houses nearly 400 researchers and support staff working on cutting-edge biomedical subjects aimed at understanding the human body's response to infection and disease.
Aberdeen Royal Infirmary is the largest hospital in Grampian and is based on the Foresterhill Health Campus.


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Marketing Coordinator
Skymount Property Group - Berea, OH
Can you easily bring an idea to life Do you possess the ability to take a complex problem and simplify it Do people describe you as a great storyteller Do ...
Created: 2020-09-12
Marketing Representative
Window Nation, LLC - North Olmsted, OH
LOOKING FOR FULL-TIME OR PART-TIME EMPLOYMENT WE ARE HIRING IMMEDIATELY: Marketing Representative No Experience Necessary Paid Training Included! Title: ...
Created: 2020-09-12
Corporate Marketing Manager
NRP Investments, LLC - Cleveland, OH
NRP Investments, LLC, founded in 1994, is a full-service developer, general contractor, and property manager of multifamily, senior, and student housing ...
Created: 2020-09-12
Digital Marketing Manager
State Industrial Products - Mayfield Heights, OH
The Digital Marketing Manager is responsible for driving digital acquisition and retention tactics to support Neutron's overall strategy while working ...
Created: 2020-09-12
Partner, Marketing
JumpStart Inc. - Cleveland, OH
JumpStart is a non-profit venture development organization that unlocks the full potential of diverse and ambitious entrepreneurs to economically ...
Created: 2020-09-12
Marketing Analyst
Cardinal Health - Twinsburg, OH
_What Product and Solutions Marketing contributes to Cardinal Health_Marketing assesses customer needs, market conditions and competition to inform ...
Created: 2020-09-12
Marketing Project Team Lead
Union Home Mortgage - Strongsville, OH
The Marketing Project Team Lead supports the efforts of the Marketing Team's operations, productivity and progress toward success metrics. This person ...
Created: 2020-09-12
Entry Level Creative / Marketing Associate | Sales and Social Media
Stand Up Management - Akron, OH
Entry Level Creative / Marketing Associate | Sales and Social Media Stand Up Management is looking to fill a marketing associate position. Stand Up is a ...
Created: 2020-09-12
Digital Communications Manager
The Goodyear Tire & Rubber Company - Akron, OH
Requisition ID: 64032 Sponsorship Available: No Relocation Assistance Available: No Goodyear. More Driven. About the Position The Manager Digital ...
Created: 2020-09-12
Associate Manager Shopper Marketing
American Greetings - Westlake, OH
Job Description The Associate Manager, Shopper Marketing will assist the Manager, Shopper Marketing - Regional Retailers with the development and ...
Created: 2020-09-12

subset: commoncrawl


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Storage Appliance Corporation has launched its new Clickfree Transformer Cable, the USB cable that instantly turns any external hard drive into truly automatic Clickfree backup solution, helping to eliminate the risk of losing precious photos, videos, music as well as data forever.
"The Clickfree name has become synonymous with effort-free computer backup. Regardless of what the competition claims, our new Clickfree Transformer Cable is the only way to make a regular external hard drive easy to use, requiring no software or configuration, and immediately backing up everything that matters from your computer's hard drive," said Storage Appliance Corp. CEO, Bryan McLeod. "The Transformer Cable works with any manufacturer's USB external hard drive to deliver automatic, no-click backing up. Finally, you can stop avoiding backup because it was too much trouble!"
According to the company, "No software to install or setup. Works right out-of-the-box. Just plug the Clickfree Transformer into the computer, then plug any external USB hard drive into the other end of the Transformer and it converts the external hard drive into a Clickfree backup drive. Automatically starts, finds, organizes and backs up all of your data onto the external hard drive."
"Backing up personal content is becoming more important as people turn their photos, movies and other content into digital formats," said Tim Bajarin, president and principal analyst of Creative Strategies. "The Clickfree Transformer Cable now makes it very simple to take any hard drive and turn it into a highly personal back up device."
The new Clickfree Transformer Cable is now available for about $60.


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Testimonial: Driving Leadership and Engagement Success with Sara Gomez, Chief Peple Officer, Greensill
Reading about employee engagement and leadership programmes and their place in a successful organisation is all well and good, but hearing about how they work in practice is usually much more valuable.
It's only by learning about the tangible results these programmes deliver that you can really gain an insight into the benefits your own business could reap.
That's why we've created this short video with our client Sara Gomez, Chief People Officer at Greensill.
Click here to find out about why our long-term partnership with Sara, across Greensill and other organisations, has been so successful.
If you'd like to find out more about how ENGAGE has helped Greensill and many other organisations achieve leadership and engagement success, simply contact us today. We'd be delighted to discuss how we can help your business, too.


text: And cheating won't be rampant. I say that, because from my understanding, a large amount of players that played DF1 are part of the staff of ROA. With that being said, I myself, don't feel comfortable putting in the time and effort to play ROA knowing full well that the staff will also being the ones playing the game. (Or will they be playing the game). Darkfall, of all games, is a game of emotions. I am not saying this will happen, but I fear that it may. Even things such as a staff member going into GM mode to spy on a enemy siege force, or so on. There is a huge amount of concerns one may have of so much power being given to the few who have their own best interests in mind (while not even thinking of the ramifications it may cause for the success of the game). I'm just curious if any of this stuff has been addressed or not. If it already has and I missed it some where, sorry!


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Acquired: Other (stray, given cat by friend etc.)
Gender: Female
By Msraina
United States
Posted Apr 27, 2015
Tigger was bitten by a dog as a kitten, and lost her left front leg as a result. At first she was the meanest cat I've ever had, but I attribute this to her pain level. Once we had her leg amputated, she calmed down quite a bit. She still bites once in a while, and I try not to let her too close to our baby, but considering what she's been through I understand. She's sweet only to me, and only curls up in my husband's lap when mine is unavailable. She has a sensitive stomach, and although we buy gentle cat food, she still gets sick more often than I'd like. She's very intelligent; you can see it in her eyes. Biting aside, she's a great cat, and I'll never find another like her.


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This is a list of films written by Roald Dahl, screenwriter. This list of movies written by Roald Dahl is alphabetical and can be sorted for other bits of information such as who directed the film and what genre it falls under. These Roald Dahl screenplays are not unfinished works; they have all been produced and released somewhere in the world. Any unreleased Roald Dahl films are not included on this list. Roald Dahl has written some very iconic movies over the years, so if you're trying to find popular Roald Dahl films that you haven't seen already then this list is the perfect guide for doing so.
List movies range from Willy Wonka & the Chocolate Factory to You Only Live Twice.
You can use this list to answer the questions, "What movies did Roald Dahl write?" and "How many movies did Roald Dahl write?"This list includes almost all of Roald Dahl's screenplay credits. You can click on the names of the movies Roald Dahl wrote in order to find out more about each individual Roald Dahl film. Trailers for each movie can also be seen if you click on the video previews for these Roald Dahl films. {#nodes}
- Chitty Chitty Bang Bang is a 1968 British musical film loosely based on Ian Fleming's novel Chitty-Chitty-Bang-Bang: The Magical Car. The film's script is by Roald Dahl and Ken Hughes and its songs by the Sherman Brothers. The song "Chitty Chitty Bang Bang" was nominated for an Academy Award. The film stars Dick Van Dyke as Caractacus Potts, Sally Ann Howes as Truly Scrumptious, Lionel Jeffries as Grandpa Potts, James Robertson Justice as Lord Scrumptious and Robert Helpmann as the Childcatcher. The film was directed by Ken Hughes and produced by Albert R. Broccoli. John Stears supervised the special effects. Irwin Kostal supervised and conducted the music, while the musical numbers were... more on Wikipedia
- Actors: Phil Collins, Dick Van Dyke, Benny Hill, Barbara Windsor, Gert Fröbe
- Released: 1968
- Directed by: Ken Hughes
- The Night Digger is a 1971 British thriller film that was based on the novel Nest in a Fallen Tree by Joy Cowley. It was adapted by Roald Dahl and starred his then wife Patricia Neal. The Night Digger was the American title; it was originally released in the United Kingdom as The Road Builder.... more on Wikipedia
- Actors: Patricia Neal, Peter Sallis, Pamela Brown, Nicholas Clay, Jean Anderson
- Released: 1971
- Directed by: Alastair Reid
- Willy Wonka & the Chocolate Factory is a 1971 musical fantasy film directed by Mel Stuart, and starring Gene Wilder as Willy Wonka. The film, a film adaptation of the 1964 novel Charlie and the Chocolate Factory by Roald Dahl, tells the story of Charlie Bucket as he receives a Golden Ticket and visits Willy Wonka's chocolate factory with four other children from around the world. Filming took place in Munich in 1970, and the film was released by Paramount Pictures on June 30, 1971. With a budget of just $3,000,000, the film received positive reviews and performed well in 1971, but it was not a huge box-office success, only earning about $1,000,000 more than its budget at the end of its... more on Wikipedia
- Actors: Gene Wilder, Jack Albertson, Tim Brooke-Taylor, Roy Kinnear, Pat Coombs
- Released: 1971
- Directed by: Mel Stuart
- You Only Live Twice is the fifth spy film in the James Bond series, and the fifth to star Sean Connery as the fictional MI6 agent James Bond. The film's screenplay was written by Roald Dahl, and loosely based on Ian Fleming's 1964 novel of the same name. It is the first James Bond film to discard most of Fleming's plot, using only a few characters and locations from the book as the background for an entirely new story. In the film, Bond is dispatched to Japan after American and Soviet manned spacecraft disappear mysteriously in orbit.... more on Wikipedia
- Actors: Sean Connery, Donald Pleasence, Lois Maxwell, Mie Hama, Peter Maivia
- Released: 1967
- Directed by: Lewis Gilbert


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We've all experienced it. You know, that immediate sense of overwhelm and dread from a flood of work emails over the weekend, or the swelling of anxiety after being excluded from a meeting with the boss. Stress and the workplace seem to be inseparable, and while some forms of stress can have positive effects on your performance, too much stress can bring an entire day to a standstill. Bad stress manifests in many forms, including but not limited to: physical aches and pains, brain fog, digestive issues, fatigue, and anxiousness. Not to mention it can wreak havoc on your hair: The stress hormone cortisol can trigger hair growth-harming pathways in the body. Here are some ways to cope with stressors during the workday.
Stay in the moment & don't focus on "what-ifs"
It's easy to fall into the blackhole of what-ifs or to dwell on the past when conflict occurs. Many of those what-ifs are completely hypothetical yet we think of them as a reality. The next time you catch yourself dwelling on what could be happening, ask yourself what you're making up in that moment. Taking into consideration what you are fictionalizing about the situation can help to bring yourself back to present. Leaning into your stress and focusing on staying in the moment will give you the opportunity to see the problem for what it is and act on it in the moment.
Breathing exercises and movement
If your stress is showing up as brain fog, worry, or tightness in the chest, breathing techniques and movement can help bring you back to center. Box breathing is one technique in which you take four breaths and hold each inhale and exhale for four counts—Inhale, hold 1-2-3-4, exhale, hold 1-2-3-4, inhale, hold 1-2-3-4-, exhale, hold 1-2-3-4—and repeat up to 10 times. Some people find it helpful to mentally or physically draw a square to the rhythm of their breathing as they work through the exercise. Office friendly yoga poses, like a seated backbend or side twist, and taking a walk around the parking lot can also release tension and offer a quick mental break from the issue at hand. Breathing and movement can be used for both emotional maintenance and to deescalate rising tensions in the heat of the moment.
Taken orally, adaptogens can be used to harmonize the body and cope with various forms of stress. Adaptogens like ashwagandha, reishi, and rhodiola are sometimes considered to be "holy grail" supplements because they may help to alleviate the physical and emotional effects of stress, fatigue, arthritis, bipolar disorder, anxiety, depression, low libido, infertility, and more. While each adaptogen is different, they are all considered to be effective natural calming agents with the ability to combat low energy and beat out brain fog. The next time you feel that 3 pm slump coming on, it may be time to grab a reishi tea for some piece of mind.
Talk to a therapist
If the stress you experience at work follows you home on the regular, and DIY coping techniques don't seem to be working, it might be time to consider reaching out to a clinical mental health counselor. Therapists can do a lot more than just talk therapy; if delving into your childhood isn't your preference, look for someone with a background in CBT, ACT, or Solution Focused therapy to help you tackle your problems head on.
By Caitlin Luetger-Schlewitt


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CadErikWork on Wed, 29 May 2013 14:23:01
My test explorer was working flawlessly before my windows 8 enterprise upgrade but now, the "Profile test" option is disabled. Everything else is working correctly, I can also start profiling sessions without any glitch. I tried with VS 2012 update 2 and also Update 3 RC1 and no change.
Amanda Zhu on Thu, 30 May 2013 02:33:35
Thank you for your post.
Whether you are working with ReSharper? This is a thread with the similar issue:
It seems that the issue may reproduce when ReSharper is enabled.
If it is in this case, I suggest that you try the following suggestions:
You could locate to the IDE folder then run these commands, or you can set path to the system environment.
C:\Program Files (x86)\Microsoft Visual Studio 11.0\Common7\IDE
Devenv.exe /SafeMode: Launches the IDE in safe mode loading minimal windows.
Devenv.exe /ResetSettings: Restores the IDE's default settings, optionally resets to the specified VSSettings file.
Devenv.exe /ResetAddin: Removes commands and command UI associated with the specified Add-in.
Devenv.exe /ResetSkipPkgs: Clears all SkipLoading tags added to VSPackages.
After these, you can create a new test project and a new test to avoid if there're any problems of the old settings. If still has no help, I suggest that you try repairing your VS.
Best regards,
CadErikWork on Thu, 30 May 2013 14:34:20
Thanks for your help. I tried all these commands, I tried disabling my addons, and even reinstalling Visual Studio 2012. No luck with any of these, I ran devenv with /log and I found the following exception. The file is there, so I am not sure which
dependency would fail.
Could not load file or assembly 'Microsoft.VisualStudio.TestWindow.Core, Version=126.96.36.199, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.
C:\PROGRAM FILES (X86)\MICROSOFT VISUAL STUDIO 11.0\COMMON7\IDE\EXTENSIONS\MICROSOFT\UNIT TEST EXPLORER\PROFILER\Microsoft.VisualStudio.TestWindow.Profiler.dll
CadErikWork on Thu, 30 May 2013 15:21:47
I fixed the issue by deleting all files in C:\Users\...\AppData\Local\Microsoft\VisualStudio\11.0\ComponentModelCache
Amanda Zhu on Fri, 31 May 2013 01:37:42
Glad to see this issue has been resolved and thank you for sharing your solutions & experience here. It will be very beneficial for other community members who have similar questions.
Best regards,


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Welcome to www. urbanvehicle.co.za
Urban Vehicle is a fully-integrated vehicle buying and selling platform. Our platform is centred on practicality and caters to professionals on the move in an urban jungle. Living life in the fast lane has never been as efficient or practical as now. Our dedicated team of professionals is always available to offer expertise and advice. Let us help you streamline your life by finding you the best possible vehicle deals. We have Access to most vehicle Models in South Africa : Audi;BMW;Mini;Toyota;Ford;Mazda;Suzuki;Mahindra;Volvo;Mercedes-Benz:Isuzu:Bakkies;Honda;Kia;Hyundai. The Dealers using our platforms – guarantee quality and customer service and pride themselves when it comes to selling or buying a car to be fully transparent with you as the customer.


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Opportunities available to volunteer within Palliative Care and Cancer Services in Antrim Hospital site in a variety of roles.
The aim of the volunteer service is to improve patient experience in Cancer Services and Palliative Care at Antrim Area Hospital by enhancing and complementing existing services whilst promoting social, learning and development opportunities for volunteers based at the Macmillan Unit and Laurel House. Volunteers are involved in a variety of roles, offering beauty therapy, hairdressing, life story recording, meal time companionship and social opportunities to patients and complementary therapy to patients and carers. Volunteers also provide a meet and greet role within the Macmillan Unit and assist with gardening activities. At Laurel House volunteer drivers are available to assist with transport for patients attending chemotherapy appointments and information and support volunteers provide a key role in offering a listening ear to patients and carers and signposting them to relevant services in their local area.
We offer:
- Cancer information materials
Catchment area:
Volunteer Services are offered to in patients at Macmillan Unit and their carers and to out patients at Laurel House.
Opening times:
Mon – Fri, 9am-5pm
Interested in joining us?
Just come along to our next meeting, or get in touch with us on the details below.
Find out more:
- Sharon O'Donnell on 028 94 424394 ext 336531 (During Office Hours)
- firstname.lastname@example.com
- Not Applicable


text:
Want to know how to paint your car rims? What paint to use to paint your car rims? Read on.
What type of wheel do you have on your vehicle? The best results when painting at home usually come from working on steel, but if you follow the instructions and buy proper wheel rim paint then this works on chrome and aluminum too.
There are a number of aerosol wheel rim sprays on the market and for a very reasonable cost and time investment you can repaint your wheel rims yourself and really give your vehicle a new lease of life. Or just make it look a lot better if you are planning on trading up!
You will be amazed once you have repainted your car rims how different your car looks. Nothing drags a car down more than rusted and old car rims, and with such an easy fix it's amazing that everyone doesn't do it. Tyre rims are easy to paint, you can get that professional finish yourself, and it won't cost you more than about $30.00 to effect a real transformation. Remember to use safety gear though. You could get a professional to do it, but we think you can do this one yourself.
What you need:
- A wire brush/sandpaper
- Rubbing alcohol
- A spray can of primer
- A spray can of paint
- A spray can of clear top-coat if you are going to apply it
- Index cards or wide tape- or both
- Soapy water or a degreaser
- Tire shine gel
- Safety equipment – read the packaging for recommendations but at a minimum, you are looking at some gloves and goggles. This paint can be nasty.
Remove your wheel from the car so that you can lie it down and work on a flat surface – this also has the added bonus that you aren't going to put silver stripes on your car paintwork. Best to work where you are not going to create any issues with overspray.
Using your soapy water or degreaser completely clean the tire and rim. Then use the wire brush to take off any rust and lose debris and sand down to a good finish – then finish off with some rubbing alcohol. Apply the tire shine gel precisely around the edge of the rim to protect the tire, you only want the paint to go where you want it to go.
You are going to use the index cards or tape to protect the tire by inserting them between the tire and the wheel, all the way around, like petals on a flower…. That way any overspray will go onto the cards, not on your wheel.
Apply at least one coat of primer – depending on the finish you require you may choose to apply two. Allow to dry thoroughly between coats, then top-coat. A final clear coat will protect the paint you have applied and also give you a glossy finish.
The best paint to use to pain wheel rims would be a specially designed wheel paint using an aerosol application.
There are many on the market to suit – you need to consider the following:
- Silver is the obvious color of choice, but other colors are available – and not just black. Fancy purple wheel rims? It's out there.
- You can get matt, highly glossy or satin – for something dramatic contrast with the finish on your car paint job.
- Some paint is only suitable for wheel rims, some will be suitable for hubs or other metal accessories. Work out what you want to paint first before you decide to buy.
- This is one of those instances where you do tend to get a better finish with a professional brand.
- Some paint is available as part of a kit to address more than one problem which gives decent savings in money – work out what else you may need to do before going shopping.
Whilst this isn't too time-consuming you want to make sure that you allow a good, patient dry between coats. The drying time will be affected by weather as well as your skill at applying, so make sure that you have enough time not to rush.


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As crazy as it sounds, Hayes High School Principal Ric Stranges thinks students will be excited to return to their studies when summer vacation ends.
The building on Euclid Avenue in Delaware is abuzz with activity as workers attempt to wrap up an expansion and renovation project before Aug. 16, the first day of school.
Stranges said students were "giddy" to return from spring break to see the opening of a new wing with 22 math and science classrooms. The section is named after F. Sherwood Rowland, a Delaware native who earned the Nobel Prize in Chemistry in 1995.
"One of the students said, 'I can't believe we deserve this,' " Stranges said. "It was that neat to them."
Work still underway at the site includes the construction of a new, more-secure entrance, the creation of a new dining area called the Homestretch and the renovation of the old woodshop space into an athletic training and fitness center.
Stranges said the high school also will have "showplace" locker rooms and "state-of-the-art" labs for newspaper and video production.
Stranges said high school staff members are looking forward to the completion of the project, which was influenced by their feedback and suggestions.
"I think when you're part of it and you take ownership of it, to see it come to fruition is very exciting," he said.
Caution tape and construction workers have been familiar sights at Delaware schools in recent years. Voters in 2013 approved a $50 million bond issue for expansion and renovation projects throughout the Delaware City School District.
While the majority of district buildings have seen workers depart for good, crews remain at Hayes, as well as Smith and Woodward elementary schools.
Superintendent Paul Craft said work at the elementary schools should wrap up before mid-August.
"I'm not particularly worried about either of those projects finishing on time," he said.
Craft said the completion of the project at Hayes likely will come down to the wire because of work that was delayed until students left the building.
"We knew we were packing a lot of work into a short summer," he said.
Stranges said he thinks there's a good chance the project at Hayes will wrap up by the end of summer vacation -- a fact he credits to the relationship between contractors and school staff.
"Students are coming either way, but we are definitely on track," he said. "I've never seen a better collaborative (effort)."
Stranges said Hayes students also deserve credit for putting up with the district's dust.
"I didn't have one student or one parent ... ever complain (or) say, 'I can't believe that construction's going on when we're trying to teach,' " he said.


text: The samurai usually had a set of three swords – a long katana, a shorter wakizashi and a dagger called tanto. The first one is definitely the most famous and it was even said that it carried its owner's soul. The process of forging it was a mystery and a sacred art that required a set of rituals to be done by a blacksmith before and during his work. On the present day, you can even order a samurai sword online. The shop SpecialReplicas.com stocks a lot of superb replicas of a wakizashi, a katana, a tanto and a decorative shirasaya.


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Pumpsim™ keeps on improving and we're pleased to announce that PumpSim™ V3.0 is now available!
New features and improvements of Pumpsim™ 3.0 include:
- New to simulation – 3D containers: any reference data can now be converted to model bodies of water, i.e. dams, open pits or flooded tunnels.
- Modelling of power generating turbines (via resistance curves) – Resistance curves and turbine power and efficiency can now be included in simulation
- New Contaminant simulation – add contaminant and simulate spreading throughout the model and "reverse" simulate to find possible source(s) of the contamination
- Stages – Simulate the different stages of the project in one file
- New dynamic simulation options – Enter a sequence of time on and off for dynamic simulation
- New User Interface features – Multiple windows: easily visualize different parts of the mine; Video: Record a movie of the simulation; Measuring tool: easily find a path on the pipe network and generate a graph of available data (i.e., pressure, flow, etc.)
Contact us today or sign up for a free evaluation to see how Pumpsim™ can help improve your pump and pipe systems.


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People have inhabited Jerash, Jordan, since the Neolithic. But much of its history has been buried by subsequent occupation, including over the last two centuries. Archaeologists have excavated Jerash with trowels and screens to uncover its long history, but now, with the help of lidar and old photographs, a team of researchers is discovering more about Jerash's past by gazing down on the city from the sky.
Traditional surveys of forest health and diversity take hours of hiking and sampling by scientists who can only cover relatively small areas. Satellites, meanwhile, can survey large swaths of land, collecting information about forests in a fraction of the time that a ground survey might take. But the resolution and types of satellite data available don't always allow for detailed studies. Now, a team of ecologists is staking out the middle ground by developing airborne laser scanning techniques to create high-resolution maps of tree species diversity to monitor changes in forest ecosystems.
From Antarctica to the Arctic; from polar caps, permafrost and glaciers to ocean-rafted sea ice; and from burly bears to cold-loving microbes, fascinating science is found in every nook and crevasse of Earth's cryosphere, and new findings are announced often. Here are a few of the latest updates.
The 3-D Elevation Program is a collaborative effort to share the costs of collecting three-dimensional elevation data over the entire U.S. over an eight-year period. The end goal is a fully three-dimensional elevation map of the entire U.S. and its territories.
Feeding the world in the future, as global populations reach upward of 11 billion in the next century, is likely to be a Herculean task. But researchers are working on how to address the issue from the skies down to the fields.
A new survey of Earth's deep ocean — 80 percent of which remains unmapped — has revealed a wealth of previously unknown features, including thousands of seamounts as well as a variety of undersea tectonic features that are either buried under too much sediment or were simply too small to be seen before.
In recent years lidar has become the gold standard for people looking to make high-resolution aerial maps — from archaeologists studying ruins hidden beneath jungle canopies to engineers monitoring dams and levees. Although the technology has many useful applications, it's often prohibitively expensive. Now, a new technique using an off-the-shelf digital camera is offering an inexpensive alternative for collecting 3-D aerial data.
© 2008-2020. All rights reserved. Any copying, redistribution or retransmission of any of the contents of this service without the expressed written permission of the American Geosciences Institute is expressly prohibited. Click here for all copyright requests.


text: Generating leadsFlowers Bakeries Foodservicebrand planning & strategy • media planning & placement • creative & design • web design • video • digital marketing Challenge Driving awareness is only half the battle when you have a new, on-trend product like the Ancient Grain Bun from Flowers Bakeries Foodservice. Real success is measured by sales. Esrock Insight In order to nurture new leads, Flowers Bakeries Foodservice needed to create customized content and actionable next steps for each level of the sales process. Solution We developed a nurture campaign using paid media that encouraged foodservice operators to give their information in return for a free sample, making the lead generation and nurturing process easier and more efficient for the Flowers Bakeries Foodservice team.


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Create your own team of heroes, use secrets to diversify the game Lionheart: Dark Moon and get a lot of money on the account. Collect the keys and unlock the characters and develop them for future battles. Share their skills, develop strategies and defeat friends and other players. Use potions, gems and gold coins to raise the level of your team. The player does not need to use the hack Lionheart: Dark Moon on Android, or iOS, to get the premium currency on the account. Bonus codes for resources will allow you to quickly unlock valuable characters and enjoy the game with a new one. To use this method, you do not need to receive special device rights. After step-by-step advice, everyone will learn how to use secret codes and get resources.
Lionheart: Dark Moon Codes:
- 45 000 gold coins – XeHNYKev
- 5 400 gems – y2htYtN6
- Restore energy – CCZJAWhX
- 5 silver keys – SWDKL1CP
- 5 gold keys – wXKSbR3T
Create your own army from different heroes. Participate in the legendary battles and get great victories. Earn experience and raise the level of your team. Collect a team of animals and other amazing characters. The power of the team will depend on the amount of money on the account, so cheats Lionheart: Dark Moon will give you an advantage. Destroy the darkness in your path and compete with your friends.
Guide on the game, characters, money and energy
Free RPG on mobile devices in which everyone can assemble a team. Unique characters and elegant graphics and animation. Advance on the plot, collect keys and open new heroes in the team. Use potions, gems to develop their skills and raise the level. Darkness has returned and only you can stop it. Move along the story line, get experience and develop skills.
There are hundreds of unique, funny characters in the form of animals. Collect a unique team and use it to fight bosses and other players. Build your own tactics, using combinations and inflicting maximum damage. Free money and energy are available to the player. You do not need to download mod Lionheart: Dark Moon, or use hack. Use secrets to get resources into the account and enjoy the game for free.


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Necromancer (
This section requires expansion
Adapted From
- Toaru Kagaku no Accelerator Manga Chapter 001
- Toaru Kagaku no Accelerator Manga Chapter 002
- Toaru Kagaku no Accelerator Manga Chapter 003
Major Events
- Necromancer Esther Rosenthal is pursued by members of DA into Heaven Canceller's Hospital. Ending up in Accelerator's room, she tries to attract his attention without success and is captured by her pursuers. Having reflected sound away while reading, Accelerator initially pays them no heed but goes for answers after seeing that Esther had a photograph of Last Order and gets into a fight with the DA members.
- Accelerator fights and destroys DA's Prototype Coffin, which is revealed to hold the corpse of Hitokawa Hasami who attempted suicide three days earlier (failing but then being murdered by DA) and used her Pyrokinesis, strengthened from Level 2 to Level 4.
- After encountering Last Order in the corridor, Accelerator meets the escaped Esther in his room and partially chokes her while trying to get answers. Meanwhile, DA member Nishio is disposed of for his failure.
By order of appearance:
- Accelerator
- Esther Rosenthal
- Sisters (flashback-only)
- Yomikawa Aiho
- Itou
- Last Order
New Characters
- Accelerator (ability) - Accelerator, Level 5
- Pyrokinesis
- Hitokawa Hasami, Level 2
- Prototype with Hitokawa Hasami, Level 4
New Abilities
New Locations
- Yomikawa Aiho refers to her encounter with Accelerator the previous day, during the events of the previous episode.[1]
Cultural References
- The magic circle displayed within the Prototype Coffin includes elements of Taoism (part of the Taijitu) and Kabbalah (a variant of the Sephiroth).
- Accelerator is again reading the first volume of Heavy Object S, a manga adaptation of Kamachi Kazuma's Heavy Object series.[2][1]
- The codenames used by DA during the audio conference are those of breeds of hound (specifically Basset Hound and Dachshund for Nishio and Hishigata respectively), as well as breeders.
Differences in Adaptation
- The flashback to Hitokawa Hasami's suicide attempt and subsequent murder by DA is shown before the incident at Heaven Canceller's Hospital, rather than afterwards.[2][3]
- Esther Rosenthal's struggle against her pursuers is expanded. Rather than being brought down by a blow to the back of the neck, she is knocked out with a taser.[2]
- Accelerator's confrontation with the DA members and the Prototype Coffin is expanded.[2]
- Additional DA members are present for the aforementioned pursuit and confrontation besides Nishio.[2]
- During the communication between Nishio, Hishigata Mikihiko and other parties involved in DA, the icons are displayed as floating holograms rather than just on a monitor and given additional details.[4][5] The higher-ups/backers have red icons with an emblem of a hand holding a spiked leash and numbered 'Breeder' codenames. Nishio and Hishigata's icons are blue with dog emblems, with the codenames Basset Hound and Dachshund respectively. Nishio's icon also has the DA label.
- Hishigata Hirumi isn't obscured by shadow as much as in the manga.[4]
- Nishio's death is only hinted upon.[4]
- Accelerator's encounter with Last Order in the corridor takes place before his encounter with Esther Rosenthal in his room rather than afterwards.[2][4]
Animation Trivia
|Scene & Notes
|Unverified Track
|Hitokawa Hasami's failed suicide and murder
|Shadow is the Light
|Unverified Track
|Unverified Track
|Unverified Track
- DA Members: "By DA's dogma." (when preparing to enforce their idea of "justice")
Community content is available under CC-BY-SA unless otherwise noted.


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Prerequisite: Student must be matriculated and must have completed foundation core courses. Focuses on the manager's view as opposed to the accountant's view of the decision process and related quantitative and qualitative information needs. The course material examines accounting information that will achieve faster, better, and cheaper operations. New strategic cost management models, such as ABC and target costing, are explored and contrasted with traditional cost approaches.
Matriculated MBA students who have completed ACCT.5010, FINA.5010, MKTG.5010, POMS.5010, MGMT.5010, MGMT.5110 or permission of MBA coordinator.


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It is inevitable that in any busy dental practice the standard of treatment or other work will sometimes fall below a patient's expectations. This can result in a complaint. The Citizen's Charter Complaints Task Force defines a complaint as: 'An expression of dissatisfaction requiring a response' ¹. Patients have the right to raise concerns about any aspect of the dental service that they receive and to expect a satisfactory resolution when things go wrong. In response, any complaint must be handled in accordance with a robust complaints system. The General Dental Council (GDC) states: 'Make sure that there is an effective complaints procedure readily available for patients to use, and follow that procedure at all times'². To this end, this article will look at why patients complain and how to handle complaints to the standards expected by the Care Quality Commission (CQC) in Outcome 17 ³.
To complain or not to complain?
Whether a patient complains or not falls into the realms of psychology. A patient's personality as much as their assertiveness will often determine whether they decide to complain or walk away quietly. Some patients will choose to reward your hard work and their satisfaction with gifts. Others will opt to complain about even minor issues despite having received the same level of service. Most patients are generally silently satisfied or silently dissatisfied. Perhaps this is due to people's typically busy lives and the perceived effort involved in complaining - or maybe they do not know how to go about filing a complaint or think complaining will not make a difference. It is in our professional interest to receive complaints, as a lack of feedback results in us continuing to do our work in exactly the same way every day. Receiving complaints should be seen as a positive and should be welcomed as an opportunity to explore where we can improve skills and the service we offer. Satisfied, happy patients are in turn less likely to complain or sue and more likely to generate word-of-mouth referrals for your practice.
Why do patients complain?
According to the Dental Defence Union (DDU)4, the most common reasons for complaints are dissatisfaction with the administration and outcome of treatment. However, the other most widespread causes are:
- Failed/delayed diagnosis, most often of dental decay.
- Communication/rudeness.
- Fees/charges.
- An adverse incident during treatment.
- An adverse reaction to treatment.
Having worked in practice for many years, I have personally also received complaints about the following:
- The layout of reception and the waiting area.
- The time patients have waited to go into surgery.
- Patients not being treated as urgent cases (despite failing to fall within the urgent category).
- Waiting list times.
- The differences between NHS and private provision for dentistry.
- The telephone on reception always clicking to answer machine.
The list goes on and on. Further research needs to be done to fully understand the drivers behind the recent increase in complaints. It is also unclear why patients are complaining to the GDC rather than to their dental practices, but this may be due to increased awareness via the internet and advertising, as well as the impact of changes to 'no win, no fee' rules. It is essential to manage complaints in-house in an effective and timely way to prevent an escalation of the complaint to the GDC in the first instance.
How do NHS and private complaints procedures vary?
All dental practices that have secured NHS contracts are required to have a complaints-handling procedure in place that operates at a practice level. Specific requirements within complaints procedures vary across England, Scotland, Wales and Northern Ireland. However, the generic requirements are that:
- There is a named complaints officer/manager in the practice.
- All dental team members fully understand the complaints procedure in their practice and take 'ownership' of it in their area of work. Individuals must receive inductions and training regarding complaints handling.
- Website pages, leaflets and posters are accessible to all patients and provide thorough information about the practice's complaints procedure.
- Any complaint is handled by instigating a full investigation of the complaint, including holding interviews with the complainant and any staff involved in the alleged incident.
- Information about how to access independent advice and support and additional ways of resolution via other organisations such as the Scottish Public Services Ombudsman (SPSO)5 or Parliamentary and Health Services Ombudsman in England (PHSO)6 is offered.
- Independent organisations may advise the escalation of a complaint to the GDC.
Any complaints procedure and a point of contact must be visible to patients and leaflets must be easily accessible. The process must ensure both ease of use and robust, timely and fair investigation of the complaint. Patient confidentiality must be respected at all times and any written documents generated during the process must be clear and written without any complicated language. The outcomes of any investigation should be clearly explained to the complainant with any resolution used to help improve future service provision.
In England, dental practices are obliged to provide the NHS area team with an annual report detailing any complaints handled during the financial year. The main reason for complaints and any changes made in practice to improve the dental service should be disclosed, as should any referrals to the PHSO.
Complaints can be instigated by a patient or someone with authority to act on their behalf. In England, complainants have 12 months to act following the occurrence of the incident that gave rise to the complaint or from the time the complainant became aware of the incident. In Scotland, Wales and Northern Ireland, complaints should be filed within 6 months of the incident or within 6 months of the time of discovery as long as it is within 12 months of the event.
A private dental practice should equally have a handling complaints policy and procedure that fall within the prerequisites of the CQC's Outcome 17. Complaints should be dealt with at the practice level as with NHS practices. However, if the complaint remains unresolved patients are advised to contact the Dental Complaints Service (DCS)7. The DCS is an independent body funded by the GDC to assist non-NHS dental professionals and their patients to find a solution to complaints and disputes. In their intermediary capacity, the DCS may invite the complainant and respective dental team members to a complaints panel in order to discuss the complaint and resolve the situation. Panels are usually held locally and made up of three volunteers. The volunteers are normally members of the public and dental practitioners. They make recommendations regarding a resolution and of ways to avoid similar occurrences in the future.
What is the process of handling complaints?
On receiving a complaint, always accept it politely and acknowledge the fact that an issue has been highlighted. At this point, give the complainant a copy of the practice's complaints procedure and explain the stages and timescales involved. For difficult complaints, invite the patients to put their issues in writing to the complaints manager, who should then respond by telephone or in writing as soon as possible. In this event, it is prudent to contact your defence organisation to ask for advice and support through the process. If an investigation is warranted, the complainant must be informed and an idea of timescales given. If the investigation is lengthy due to exceptional circumstances, the patient must be updated with a progress report at least every 10 days.
Every point raised in a written complaint must be addressed individually, with a possible solution offered for each. An apology should be offered to show reassurance and understanding, but it should be clear that this does not mean that you are necessarily accepting liability. Following an investigation, the patient should be sent a letter explaining the outcomes of the process and the solutions that are being proposed.
It is crucial to the outcome of an investigation to adopt a positive and open-minded attitude. As human beings we all make mistakes and can learn from them to improve what we do. Explaining this to the complainant and not apportioning blame to either party maintains a level playing field from which to achieve a balanced solution. Always be open and honest and listen to what the patient has to say. Many complaints take too long to be resolved or are not resolved at all because the simple act of communication is lacking. Listening is an active process and can take time. It is useful to allow your patient a 'magic minute' (Lazoritz, 2004)8; that is, let them voice their concerns for at least a minute without interruption. Follow this with open questions to gain a thorough understanding of what has occurred and then recap on what has been said and confirm with the patient that the information is correct. This method can help to alleviate negative emotions and focus discussions on the facts.
Record-keeping and complaint files
In its Standards for the Dental Team², the GDC states: 'You should keep a written record of all complaints together with your responses. This record should be separate from your patient records'. In addition, records should be comprehensive and well-organised. This is particularly important if a patient wishes to refer their case to an independent party such as the Ombudsman. Rapid retrieval of records is essential so that information can be reviewed in a timely manner. If easily accessible, complaints can also be audited in order to make improvements to the service provided.
Complaints files should be kept and updated by the complaints manager and stored away from dental records. They are classed as public documents and their contents should remain confidential. The CQC has recommended that files should contain:
- A summary of significant events within the complaint process, including dates and names.
- Complete and legible copies of clinical notes, past and present, relevant to the case.
- Copies of all written correspondence pertinent to the complaint.
- Any notes made during meetings or interviews throughout the complaint process.
- A report of the investigation.
- A summary of the resolution of the complaint and any action taken to make improvements to future service provision.
What does the patient expect?
Patient complaints do not usually highlight a system failure but are more about the patient's experience. In view of this, psychology is highly relevant when dealing with complaints. The outcome very much depends on the psychology of the individuals involved and the psychological techniques used to resolve the issue. Irrespective of this fact, good customer service dictates that a resolution is achieved whereby both parties (but particularly the patient) are satisfied with the outcome. Dental practices require patient loyalty and word-of-mouth referrals to thrive, so ensuring that the patient is content with the end result is crucial. So what do patients want? Most of the time they simply wish to be heard and have an acknowledgement made that something has gone wrong. They want to know why a situation happened and be given reassurance that it will not happen again. If a dental practice can demonstrate that a patient's wishes have been heard by implementing visible improvements then they will be more than happy with the result. Ensuring sound communication at every stage of the complaints procedure in addition to bearing in mind the points above can often prevent escalation to a formal complaint.
The importance of practice meetings following a complaint
Dealing with complaints is a stressful process for all those involved. Learning from previous incidents cannot only improve dental service provision but can avoid staff members facing a similar nerve-wracking experience in the future. Staff meetings offer a perfect opportunity to analyse complaints and why things went wrong in the first place. It is wise to approach complaints analysis in a strategic manner and plan what action to take to rectify any problems as a team. The following method is simple and effective:
- Identify the cause of the complaint.
- Discuss with the staff involved what, when and how things went wrong.
- Identify what improvements need to be made and whether staff members require any further training to achieve these amendments.
- Set SMART objectives to ensure that improvements are achievable and implemented within a specific timeframe.
- Delegate responsibilities to individual team members to ensure the improvements are maintained.
- Review and audit the improvements made on a regular basis to identify whether they are effective and making a difference to your service.
- Communicate any improvements made to your patients and ask for their feedback as part of the monitoring system.
Teamwork is essential to handling complaints, rectifying mistakes and avoiding similar occurrences. It strengthens not only the common bond between individual staff members but also the framework within which these individuals need to work.
Levels of litigation are exceptionally high in this country. Patients seem to be more willing to complain and sue than ever before so it is paramount to have a robust in-house complaints procedure. Patients should be made fully aware of the complaints system and the process and timescales involved. Not only is this a GDC standard, but giving clear instructions avoids patients turning to the internet or the General Dental Council! Furthermore, it offers the transparency that patients require to trust and loyally continue to visit their dentist.
References and bibliography
1. Bhugra, D. et al. Management for Psychiatrists. R C Psych Publications. 2007, p 224.
2. General Dental Council. Standards for the Dental Team. 2013, p47.
3. www.cqc.org.uk
4. www.theddu.com
5. Scottish Public Services Ombudsman. Valuing complaints: principles of good complaint management (leaflet). October 2006.
6. www.ombudsman.org.uk
7. www.gdc-uk.org
8. Lazoritz, S. 'Dealing with angry patients'. Physician Executive. 2004, May-June.


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My 2015 Christmas card design is clean simple,
easily replicated. It had to be as yet again my health is
interfering with life.
I began with die-cutting, a pierced circle and a polka
dot cover up from My Favourite Things and the word merry
is a Wplus9 die. I stamped the outside and inside of the card
with Wplus9 stamps then simply put all the elements
together with glue and foam adhesive and finished the
card with 3 red pearls.
I made the envelope and liner with my WRMK envelope punch board..


text:
Roll over image to zoom in
SummerTies Stickers come in a variety of designs. Get your favorite one!
The best way to get SummerTies Stickers is to send a Self Addressed Stamped Envelope (SASE) to SummerTies at the following address below. If you dont know how to send a SASE then please google how to send a Self Addressed Stamped Envelope.
ATTN: Stickers
87 Roseneath Ave
Bldg A
Newport, RI 02840


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A day of Global Giving
Since launching in 2012, Giving Tuesday has become a counter-balance to the rampant consumerism of Black Friday and Cyber Monday - a day for people to think about how they can give back to their communities and support those in need.
Last year over 2,600 charities and businesses took part in Giving Tuesday. A world record was set for the most money raised online for charity in 24 hours, with over £7.8 million raised in the UK in just one day. The campaign also achieved an impressive level of awareness as the #GivingTuesday hashtag reached over 41 million people in the UK alone. The impact is huge and has great potential to achieve so much more. Similar to TFN, its strength lies in ordinary people choosing to make a positive choice and putting their resources towards important social issues. Every single person can make a difference, and indeed the only way movements like Giving Tuesday succeed is by the small acts of many, many individuals.
So why not take a moment to remember your favourite TFN charity this #GivingTuesday - give them a boost by sending a donation, volunteering some time or just by giving them a shout out on social media. If you'd like to find out more about the organisations we have supported, click here. We love giving EVERY day, but Giving Tuesday is a great opportunity to think about what more you can do to support positive social change - both now and throughout the year.


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COLUMBIA, SC – Outfielder Tim Tebow homered in his first at-bat as a Firefly and Columbia whizzed past the Augusta GreenJackets on Thursday, opening the 2017 season with a resounding 14-7 win. Michael Paez and Dash Winningham rounded out the trio of Fireflies to go yard on opening night.
Tebow's opposite-field home run came in the second inning (after Blake Tiberi had led off the frame with a single). The lefty connected on a Domenic Mazza (L, 0-1) offering and drilled it just above the left-field fence. The former Heisman Trophy winner finished 1-for-5 at the plate
In the following frame, Columbia added five more runs. Luis Carpio and Tiberi both turned heads with a pair of run-scoring doubles. Later on it was Paez who muscled a fastball over the left-field wall. The three-run homer upped the Fireflies' lead to 7-0.
There wasn't much fear visible from Columbia's dugout after Augusta (0-1) plated five straight runs in the fourth. Carpio drove in Ali Sanchez (on base 4 times, three singles) in the following frame.
In addition to his three-run home run in the eighth, Winningham also knocked in a base runner in the sixth. The Ocala, Florida, native finished 3-for-5 at the dish with four RBIs.
Matt Blackham (W, 1-0) picks up his first victory of the season after relieving starter Harol Gonzalez in the fourth.
The Fireflies continue their opening week homestand with the GreenJackets on Friday at 7:05 p.m. The expected starters are right-hander Jordan Humphreys for Columbia and righty D.J. Myers for Augusta.
You can listen to the action on ESPN Columbia 94.9 FM and 1230 AM, ColumbiaFireflies.com and the TuneIn Radio app starting at 6:45 p.m.


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The lecture will be about the confusion facing people in both the West, including Muslims residing there, about how to navigating the competing ideologies of the "right-wing" and "left-wing" factions. I present the origins of this "scale", and how the… Read More ›
The Ludicrous Confusion of Muslims who adopt Liberalism
The cartoon by 'Muslim Safe Space' below is hilarious but sadly true. This is what happens when some Muslims adopt Liberalism and inherit along with it, the contradictions within the morality of [Social] Liberalism… Social Liberalism went beyond Classical Liberalism,… Read More ›
Presenting the Islamic position in a TV Debate with Nicky Campbell, feminists, gamblers & an ex-Muslim, on Religion, Human Rights and Gambling
Yesterday I attended a live TV "debate" on the (in)famous "The Big Questions" on BBC 1 to discuss two topics, one related to whether there should be some controls on Gambling, and another, on whether some *communities* (i.e. religious communities)… Read More ›
The Problem with Muslims and Da'ees (callers to Islam) under the Western Concept of "Representation"
One of the problems Muslim Da'ees have encountered in recent years, is the attempt of post-modernism to not only undermine the bases of Islam as truth, but also the problem of "representation" that is often flung against Muslim Da'ees to… Read More ›
Embracing The Muslim Community: The Revert Experience
On the 1st February 2018, I gave a presentation on the Revert experience of embracing the Muslim community, at the School of Oriental and African Studies (SOAS), University of London. Event Description: Lauren Booth, Yusuf Brookhouse and Abdullah al Andalusi… Read More ›
6 key points on Islam's teachings on Reqaab and Jariyaat & the Muslim response to Western criticism of Islam & Slavery
The following is a transcript of the summary of key points from the video of my lecture on Islam & Slavery, presented on 24th March 2017, SOAS, UK. Please see the video for a fuller explanation and detailed evidences. 1st… Read More ›
India and the 'Triple Talaq crisis'
Originally Posted on Facebook, 22nd April 2017 Currently in India, Modi, along with many Secular reformers, are demanding that Muslims end the 'triple talaq' system of divorce. The argument, so it goes, is that women feel insecure to be married… Read More ›
SKY NEWS DEBATE: Should Sharia 'Courts' [Councils] be Regulated by UK Government?
Sky News Debate – 2nd November 2016 Host: Kay Burley Guests: Gita Saghal, Secularist and Feminist campaigner, honorary associate of the National Secular Society, and Director of Centre for Secular Space Abdullah al Andalusi, international speaker and debater, and co-founder of… Read More ›
The Twisted Ideology Behind the Bomb Attacks on EID
On 6th July 2016, Muslims everywhere celebrated EID ul fitr, the festival of the breaking of the fast. It is usually a time for family, joy, celebration and community. However, on that day horrendous bombing attacks hit Muslims in… Read More ›


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The Angry Birds Film Is Going To Be Hilarious…
…If the voice cast is anything to go by
Seeing as Angry Birds has 2.5 billion gamers worldwide (earth's population is 7.1 billion, FYI), it was only a matter of time before it grew in the only direction it has left: Hollywood.
And Hollywood has not disappointed, delivering a vocal line up of some of the biggest humour heavy weights in cinema. Though we'll have a little while to wait until trailers and teasers start surfacing, here's a guide to the faces behind the feathers.
Peter Dinklage
It'll be odd hearing Peter Dinklage's voice in its native American, considering most fans have got used to him as the (kind of sort of British?) Tyrion Lannister in Game of Thrones. Turns out his real voice is pretty caramel smooth, as demonstrated in this throwback clip from Seinfeld:
Maya Rudolph
You'll recognise Maya Rudoph's face from Bridesmaids but her voice bends much further that you can imagine. Queen of Impressions (she's taken on Beyonce for Saturday Night Live), we reckon she'll bring a shed load of sass to the film.
Bill Hader
You'll remember Bill Hader as a crooked cop from Superbad, and his voice from the lead in Cloudy With A Chance of Meatballs. He'll be taking on a bad piggie shaped role in the film.
Danny McBride
In a role described as 'volatile', Danny McBride seems like the perfect guy for an animated film about angry birds. He and Bill Hader have been seen on the same line up before to hilarious results, so fingers crossed they can recreate!
Jason Sudeikis
Taking the lead role of Red, new dad Jason Sudeikis will no doubt be a hit on the playground when kids realise what his new job is. The usually jovial star can draw on his experience acting in stress filled Horrible Bosses for inspiration for his "bird with a temper problem" character.


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When people first get into wedding photography, one of the main pieces of advice they will hear over and over is, "You can't reshoot a wedding." This instantly leads to photographers asking, "How do I protect my images?" Image backup and cataloging is sort of like baking a cake. Every photographer is going to have a different recipe to how they do things. Over the years my process has evolved into what it is today. This process came about in part from learning by fire, and another part came from learning from others. If you don't want to use my entire process, I at least hope part of it can become a helpful addition to your workflow.
Step 1: Dual memory card slot
I know not every camera in production has dual memory card slots. When I first started shooting, my first couple cameras didn't have them and I didn't really see a need for them. Then I had one card failure after a wedding and I instantly saw the error of my ways. I didn't run out that very moment and upgrade my gear, but I did make a mental note that my next camera needed to have dual card slots.
As far as settings go, I always have my camera set to shoot raw + small JPEG to both cards. I know a lot of people that will shoot raw to one card and jpeg to the second card as the backup. But for me, if I'm using a second card as a backup, then I want the raw file. I use a 64 GB SanDisk Extreme Pro card in each slot and it's very rare that I will hit the buffer limit on my Nikon D750. The reason for the small JPEG is that we do a same day slideshow at most weddings and it's faster to work with a small JPEG for this. I could switch to only raw files going to each card for non-wedding work, but then I would forget to switch back over on the wedding day so I just set it and forget it.
Step 2: Upload to computer
Once the wedding is over I upload all the images to the computer. I do this the instant I get home or back to my hotel room no matter how late it is. Each shoot I get goes into its own folder. This folder has the date of the shoot followed by the couple's name. Inside this folder I have a subfolder for each card that was used.
Step 3: Amazon Cloud
This is the newest addition to my workflow and I have been pretty happy with it. The key to this is that you have to be an Amazon Prime member to use it. What you get is unlimited photo storage to their cloud server. The reason I love this service so much is that it includes raw files. I'll say that again… it includes raw files.
Amazon has one of those fancy interfaces like Dropbox or any other cloud service where you put an image into a folder and it automatically uploads it to the cloud. I would not suggest using this though. The first time I tried it there was a sync issue and it ended up deleting all my images from the PC. Also, once your drive is full and you remove images to make room, they will also get removed from the cloud. Instead, I use their fancy folder uploading tool. The way this works is once all the images are on your computer, you simply drag the folder into this tool and it uploads the entire folder. Since I upload all the raw files and the small JPEGs, it can take a decent amount of time. A wedding can take a couple of days depending on how many images you shoot. But having a cloud backup of your raw files for the price of Amazon Prime is completely worth the price and the time to upload.
Step 4: External Drive
At the exact same time that my files are uploading to Amazon Prime, they are also getting copied over to an external drive. This drive is simply my unedited backup drive. By the time the drive gets full, then at least a few weddings have been fully edited and delivered to the client so I can delete those older folders to make room. This drive is simply an easy and fast way to make another backup.
Step 5: Create my Catalog
At the exact same time that I'm moving images over to Amazon Cloud and my external drive, I'm also creating my new catalog in Lightroom and importing my images. I know a lot of people that live off one catalog for everything they do and it works just fine for them. For me though, I need a catalog for every shoot. The reason for this is when I archive a wedding, then I also want all my edits for that wedding to go with it. I don't want one catalog filled with folders that no longer live on my computer. I also don't want to be looking for archived images and have to figure out where the catalog is that corresponds to those images. So instead I have one folder that holds all my raw files, JPEGS, and catalog. When I move the folder, everything stays together. I also have this processing while I'm creating my other backups because it can take a lot of time, so I rather have it going while I can do other things, like finally going to sleep.
Step 6: Fireproof Safe
After I get all my images onto the computer and my other backups are processing, I'm ready for bed. Before I go to bed though, I move my memory cards into a fireproof safe. I do this because at this current time, the only real backup I have made is on my computer. If the computer blows up, then all my other backups will fail because they are not done processing. The next morning when my hard drive backup is done, that drive then gets moved to the safe and the cards are free to use on the next shoot.
Update: When looking for a fireproof safe, make sure you select one that is rated for the higher temperatures needed to keep media devices safe.
Step 7: Zenfolio
This part of the process is after I have edited all my selected images and I'm ready to deliver them to the client. The site I use is Zenfolio.com and not only is it a great service to deliver images to a client, but it's also a great way to back up your selected images. The service comes with unlimited JPEG storage but I only upload the selected images I want to deliver. I have been using Zenfolio since I started shooting, so I currently have every single image I have delivered to a client in a single location.
Step 8: Archive Drives
After images have been edited and delivered to clients, the files live on my computer until it starts to get full. I do this just in case I need to go back and find another image I may have missed when culling or for those images that need additional retouching for a larger print. But once the hard drive on my computer starts to get full, I move a handful of the oldest folders off my computer and onto an external hard drive. These hard drives are labeled with a date range to make it easy to find images in the future. Now that I'm writing this, I think these drives should hang out in the safe, but as of now they just sit on my desk. It's very rarely I need to access these drives though. Since all the selected images are on Zenfolio, if i need to find an image, 99% of the time it's easier to go online to get it.
What backup and archive process do you use? What, if any, part of my process can you see yourself using?
57 Comments
Thanks for sharing Jason.
What is the lifetime of an external usb drive ?
I used to backup old stuff to external usb drives and then shelve them as an archive but a pair of them appeared dead once I wanted to read them some month after.
So for me it doesn't sound as a reliable solution. A cloud storage is a better option for archiving old stuff if you have a decent internet connection.
You've got a process down, but I sense the real tech heads here are going to tell you everything they want you to know about Raid configurations today.
Oh I was just preparing you for a thorough discussion on raid arrays, I'm sure it'll be here soon :)
One thing I found interesting is your use of Amazon Prime for photo storage online. Cox limits users to about 250 to 350 gigabytes of bandwidth a month for normal users (I'm not sure what it is for business class users). If I were to upload 3 to 5 weddings a month, I'd probably get another email notification from them about my usage and be asked to upgrade to business class (which I don't care to pay out for).
I'm surprised to see someone who is willing to commit two days worth of upload time to uploading RAWs to the cloud.
But as a friendly heads up, take a look at the service terms for Amazon cloud. https://www.amazon.com/gp/help/customer/display.html?nodeId=201480950
If they catch on to your usage (which I imagine they would eventually notice your exorbitant bandwidth) you might lose all those backups, but at that point I would think most of that work would be completed and up on Zenfolio anyway.
"Prime Photos is for your personal, non-commercial use only. You may not use it in connection with a professional photography business or other commercial service." This is in the link I posted above.
I'd like to use the service to store RAWs as well, but haven't for this reason. I imagine it'll be hard to differentiate between personal or business use on their end.
Awesome! thanks for confirming. I should have done that myself weeks ago lol
Also, thanks for the write-up, I'll be sharing this with fellow photographers.
Hi, I have almost same workflow (I dont have fireproof safe), but when I copy my raw files to computer, I will imediately copy them from PC to my Synology NAS. Then Synology itself will automatically upload raw files to amazon cloud drive and I can shut down my PC and go to bed.
You can also run Crashplan on Synology NAS drives, and that's unlimited backup space for $60/year. Amazon photos is cool, but doesn't have an automated solution unfortunately
Well, I had crashplan and ... it is sloooow. Like painfully sloooow. I had 300KB/s, with amazon cloud drive I have 4MB/s. And yes, it is backup, but same as amazon cloud drive (without version history). And on synology it is automated thans to Cloud Sync app, where is Amazon Drive as option.
And Amazon is also unlimited and for 12 bucks a year
Hm...I'll have to check out automating Cloud Sync then. The terrible speed of Crashplan has been a big problem for me. That, and it's technically a 3rd party app that enables Crashplan on Synology. Really just too janky for client work
Only $12!? Can you please post an appropriate link, I'm very interested
Here you have it: https://www.amazon.com/clouddrive/pricing
$12/year for unlimited photos. I dont need to backup anything else. Maybe lightroom catalogs, but for that you have 5GB or different slution.
Hi Pavel, I also use a synology NAS for saving my images, but it's not linked to a cloud storage. Is there a tuto on how to set up this automated sync to amazon cloud somewhere please? thx!
Hi, in Cloud Sync app you can find Amazon Cloud Drive as destination. But be aware, that you can sync only one folder. So I am syncing my "main" folder "Photos" and inside of it are folder with raw files, with exported files etc....
You have to have DSM version 5.2. I have DSM 5.2-5565.
Hope it helps.
Some tutorial is here: https://www.youtube.com/watch?v=Gm8pQu6y-Fs
Great thank you so much Pavel!! :)
Good post Jason and another reminder that I should really get myself a fireproof safe new time in near an officeworks... As a side note, you already use Zenfolio to backup your JPEGs but you use Amazon for your RAWs, now that Zenfolio accepts RAWs do you see yourself switching to the one service or is that too many eggs in the same basket?
I have a question about fire proof safes for the fstopper community. Leaving aside the safety aspect of theft prevention, I can understand how these would be good for paper documents etc... that are flammable but i assume that in a fire the inside of the safe would still get incredibly hot like the inside of an oven, probably hot enough to melt your memory cards/hard drives so you would still lose all your images...
Great article Jason! Just reminds me I still need to get my hands on a fireproof safe!
In my opinion, an 'off-site' backup before you go to bed is essential, even if off-site is simply in your car parked in the driveway or street (not garage). This means a house fire or burglary would likely leave those files unaffected. I would NOT trust memory cards to survive in a typical fire safe. Most fire safes are rated to keep paper from burning for an hour or two in a fire. Paper burns at 451F, your memory cards and some critical parts of hard drives would melt at a far lower temperature.
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I can't pinpoint the exact moment Avril Lavigne came into my life, but I do remember cherishing the thin CD case that held a bootleg version of her 2002 debut album, "Let Go." The cover image — of the 17-year-old Canadian singer-songwriter in dark-colored, baggy glory as the world rushes by — had been printed out, its colors smudged, and stuffed into the flimsy plastic cover.
I hadn't thought about that CD in a long time, but was reminded of it this week: Lavigne just released her latest album, "Head Above Water," a single from which has already made its rounds on Christian music charts. She isn't the only early 2000s star releasing music, either — Michelle Branch and Vanessa Carlton have announced new ventures in the past few years.
As these solo female artists reinvent themselves, I'm drawn back to my roots.
The early 2000s marked my first steps into musical independence. For years, I had been subjected to my dad's musical tastes, and while I'm ever-grateful now for his wide-ranging interests, I was tired of listening to Barry White and Van Halen. I wanted a mix CD to call my own.
When "Let Go" first dominated the charts, I was still in elementary school, so I was years away from being able to fully appreciate the scope of Lavigne's teenage angst. But that suburban malaise and doubt-filled girlhood nevertheless spoke very loudly to me.
I'd never been confused about my differences growing up. It was just a fact: I was a young Indonesian immigrant in a predominantly white town in upstate New York. And while I didn't feel any shame in my background, it was exhausting to be a token, to have weight upon weight of assumptions heaped onto my tiny shoulders.
Still, pop stars were always something for most girls to aspire to. And yet I was a tomboy early on, wearing my brother's hand-me-downs. Even if I secretly wanted to look like ultra-feminine Britney Spears or Christina Aguilera, it wasn't possible — what with my frizzy black hair, my brown skin that, in a few years, would become very acne-prone, and my financial inability to shop at places like Limited Too.
But Lavigne — along with her similarly stand-out contemporaries, Branch and Carlton — showed me another way.
Lavigne, in particular, was positioned as the anti-Britney — Rolling Stone even called her the "teen-pop slayer" — and she was something that I, at the time, was clamoring to see. Her tomboyish, bratty, in-your-face, middle-fingers-up self was something that I could actually imagine myself being — I just needed to stop blushing at the thought of flipping someone off.
For me, "Let Go," with its heavy-rock leanings, earworm choruses and fierce declarations, was one of the first albums to create space for youthful grit, girlish disdain and alienated rage. I didn't have my own CD player just yet, so there I was in the living room of our tiny apartment with the family multi-media player, arms swinging to the raging guitar riffs on "Losing Grip" as Lavigne implored, "Why should I care?"
When she was desperately searching for a better life in the soaring power ballad "I'm With You," she sang my daydreams into dramatic, rain-splattered reality. When she urged the extraordinary in the effervescent pop-rock anthem "Anything But Ordinary," I wanted to be my unique self. And when, in the music video for "Sk8r Boi," she was smashing in a car's windshield at the song's end, I felt she was expressing my own need for destructive catharsis.
It wasn't only Lavigne. I remember watching and rewatching Branch's music video for "Are You Happy Now?" off her 2003 album "Hotel Paper"; my dad used to record music videos on VH1 for repeat views. He also had, somehow, confidently surmised that Branch had Indonesian heritage (a dive into Branch's social media in later years would confirm that), so our shared background brought her even closer to me. I would play the video over and over to try to emulate Branch's sullen, snarky delivery.
What these young women, in their late teens and early 20s, offered me as a younger girl was a chance to see myself reflected in solo artists, and to prioritize my gaze over anyone else's. It was surely a marketing strategy, but they were a little less polished, a little more cobbled together and decidedly more vulnerable than the sexy, hyper-popular stars like Britney. They felt like something I could be when I got older.
As I grew up — and as finding new music became as simple as having a reliable Internet connection — the early 2000s icons that had helped me shape my sense of self faded into the past. Newer, more independent artists filled the void.
The truth was, we were all changing. After 2004's "Under My Skin," Lavigne went on to become a pop mainstay for several more years. But the enduring images I have of her before her exit from the mainstream was the orientalist nightmare that was 2014's "Hello Kitty" music video, where she used four stone-faced East Asian dancers as props, reminiscent of Gwen Stefani's Harajuku Girls. She took to social media to respond to criticism: "RACIST??? LOLOLOL!!! I love Japanese culture and I spend half of my time in Japan." Sure.
Branch and Carlton's fade into the background came more quickly; Carlton made a pivot to indie, and though Branch was still making music, it would take her 14 years to release her next solo album.
Now, the women who rocked the world over a decade ago are re-emerging. Branch, 35, introduced new sounds in 2017's "Hopeless Romantic"; Carlton, 38, spoke about new music to follow her 2015 album "Liberman" in an interview with The Cut last year; and Lavigne, 34, after opening up about her struggle with Lyme disease, released her new album this week.
Similarly, it would take me years to fill myself out and feel like I was a complete person on my own. High school was a mess, but I could count on artists of color — Yuna, M.I.A., Santigold and Janelle Monáe — to give voice to, and celebrate, my own experiences. What made me distinct from my friends in small town America was no longer a weight but rather a point of pride.
Lavigne, Carlton and Branch's reentry into public consciousness also comes at a time when so many people are reflecting on identities and experiences of a past era: a time when women were sold as commodities and often taken advantage of. It's remarkable to think that these women were as successful as they were as solo female rock artists more than a decade ago, when today the music industry remains largely male-dominated.
But in the aftermath of the #MeToo movement, even stars that struck us as fearlessly different seem to have something to reclaim. Carlton told The Cut that, during her debut, "I was definitely sold as 'piano girl.' We were all sold as these one-dimensional characters."
If Alex Turner and Julian Casablancas and Paul McCartney can all reinvent themselves, why should these early aughts icons be frozen in the height of their youthful fame?
"My whole life I've been surrounded by middle-aged men telling me what to do," Branch told Elle in 2017. But now, with a new label and collaborators, Branch has a strong grip on her career and musical independence.
Lavigne, similarly, has a new label; she told The Guardian last month that being on it was "the first time, other than my first album, that a label really just was like: 'Take your time and write the music that you want to write.'"
It'll be interesting to see how Lavigne's sound has changed in the five years since her last album. I'm nearly 25; I might give "Head Above Water" a listen on my commute, but I'm happy to say I no longer rely on stars like her to feel seen.
Still, I'll always cherish the space they gave me when I needed to rage as a young brown girl in East Coast suburbia.


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Valuable Tips to Consider When Choosing a Residential Electrician.
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