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HTC One
Safely Root Your HTC One
Ready to root your HTC One ? Thanks to One Click Root, rooting has never been safer, easier, or faster. When we called our software "One Click" Root, we really meant it!.
Download and install One Click Root
onto your PC or Mac
Connect your Android to your computer
using a standard USB cable
Open 'Developer Options'
and enable USB debugging
Run One Click Root and let the software
complete all remaining steps
Unfortunately, One Click Root does not currently support the HTC One. However, that doesn't mean you can't root your HTC One. As one of the most popular Android smartphones available today, the HTC One has won the hearts of Android fans around the world.
But the HTC One could be so much better than it is. Some people don't like the unique HTC Sense UI, while others simply want a faster and smoother Android experience.
Well I have good news for these Android fans: there's never been a better time to root your HTC One. The HTC One is surprisingly easy to root – especially compared with other modern smartphones – and the entire process can be completed in less than an hour.
Ready to root your HTC One? Here are some of the best benefits you can unlock after rooting:
-Uninstall unnecessary HTC apps and services
-Uninstall crapware, bloatware, and other unnecessary files and apps
-Speed up HTC One performance
-Improve security
-Install thousands of new root-only apps from the Google Play Store
-Tether Wi-Fi and Bluetooth connections for free
-Install new custom ROMs and the latest versions of Android before they're officially released by HTC and your carrier
Sounds good? You bet it does!
Rooting any Android device comes with its fair share of risks. Rooting your HTC One will likely void its warranty. If you do a step incorrectly, then you may need to wipe your device in order to fix it.
However, when done correctly using the steps listed below, this rooting process is 100% safe and will not wipe out your data. After completing the steps, in fact, your phone will look nearly identical to what it looked like before step 1. The main difference, of course, is that you can now modify it however you wish, install custom ROMs, and do all the other neat things listed above.
-HTC One with at least 50% battery life
-Internet-connected PC
-Micro USB/USB cord
-About an hour of free time
Step 1) Download the Android SDK onto your PC from here: http://developer.android.com/sdk/index.html
Step 2) Download the fastboot .exe file from here: http://forum.xda-developers.com/showthread.php?p=42407269
Step 3) Go to the HTC Dev site and download the unlocked bootloader for your phone: http://www.htcdev.com/bootloader
Step 4) Connect your HTC One to your PC and run the bootloader unlocking tool from step 3. This involves disconnecting your HTC One from your PC, turning it off, and then powering it back on in bootloader mode by holding the Volume Down and Power buttons. Use the volume keys to select fastboot mode and then use the power button to select it. Wait for the device to complete the unlock process, then reconnect it to your PC.
Step 5) Download the HTC Sync Manager to get the latest HTC One USB drivers on your PC
Step 6) On your PC, go to the folder with all the ADB and fastboot files from step 2. Then, open a command prompt and type fastboot devices and hit enter. You should see your HTC One show up as a device ID.
Step 7) Type the following into your command prompt: fastboot oem get_identifier_token.
Step 8) You'll see a wall of text. But that's good! Copy and paste that text into your HTC Dev site when prompted. In turn, HTC will send you an unlock token. Place that token in your fastboot folder.
Step 9) Your HTC One should still be in fastboot mode. In your command window, type the following: fastboot flash unlocktoken Unlock_code.bin. This will officially unlock your HTC One's bootloader.
Step 10) Reboot your phone normally and download SuperUserSU
Step 11) Download TWRP Recovery from here and place it into the same directory as your fastboot and ADB files
Step 12) Open one more command prompt to set your device into fastboot mode like we did above. To do that, type the following: fastboot flash recovery twrp.img then hit Enter
Step 13) Turn off your HTC One and once again turn it on in bootloader mode by holding the volume down and power buttons simultaneously. Choose Recovery from the menu that pops up.
Step 14) From that Recovery menu, choose Install and select SuperUser.zip. This will flash the .zip, after which you've officially rooted your device.
As you can see, rooting the HTC One is relatively complicated. Most of the complications arise from the fact that the bootloader is locked and encrypted. Once you've unlocked the bootloader, the rest of the HTC One rooting process is relatively easy.
Any questions? Fire away below. We'll be happy to help.
Android SDK: http://developer.android.com/sdk/index.html
ADB and Fastboot: http://forum.xda-developers.com/showthread.php?p=42407269
TWRP for the HTC One: http://teamw.in/project/twrp2
HTC Dev Bootloader site: http://www.htcdev.com/bootloader
Android SuperUserSU: http://androidsu.com/superuser/
Custom ROMs completely change your Android skin. You can even install the latest version of Android before everyone else.
Enjoy new Android features like PhotoSphere, slow motion video, and NFC mobile payments before they're released.
Install powerful battery-saving apps like Greenify which can add 4 hours or more onto your daily battery life.
Uninstall bloatware to reduce unnecessary RAM and CPU usage, streamlining your performance and speeding up Android.
Companies charge as much as $50 per month for Wi-Fi tethering. Rooting lets you enable tethering while avoiding costly fees.
Root Android
Instantly gain access to your Android's root files and unlock its full potential.
UnRoot Android
Don't like rooted Android? We can unroot your device with one click.
Repair Android
We can repair annoying Android problems and fix your device.
Install ROMs & MODs
Installing ROMs can be difficult and complicated. We simplify it.
Install Root Apps
Want the best root-only apps? We'll install them for you.
Remove Bloatware
Speed up your device and free up space by uninstalling bloatware.
I called on One Click Root after my own initial attempt for root bricked my LG G4 (H81010o). If you have a new phone running the latest and more challenging software, then I recommend this service. Its well worth the money. Technician "JJ" helped me and was a smooth and very capable professional. Rarely do I pay for tech support or make endorsements so purchase with confidence, these folks are legit!


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Book Buzz
"There are Moose Tracks on my back porch. I'm not sure how they got there
One thing I'm fairly certain of-- last night those tracks were NOT there."
Night falls in the woods. As some creatures start to rest, others begin to hunt. One predator in particular has a preference for trickery. Prepare yourself for Hoot Owl: Master of Disguise!
Our ambitious bird of prey will go to any lengths to catch his meal. He sees a delicious-looking rabbit and quickly fashions a gigantic carrot costume. Surely the bunny will fall for this clever camouflage...until it hops away.
Looking for some cutting-edge reads? Some of the funniest, most irreverent and daring titles the library has can be found in our picture book section. The medium, both short and visual, allows authors and illustrators to take a nutty idea, add great artwork, and build a book that makes reading both fun and funny.
Elephant woke up incredibly grumpy, but a surprise present left on the doorstep changes his attitude. The box contains a most elaborate hat, and Elephant's frown turns upside down. Hooray for Hat!
Uni the Unicorn has a flowing mane, shiny hooves, and sparkly eyes. She can make wishes come true like all her other unicorn friends. Only one thing sets Uni apart from all the others. She believes that little girls are real.
The Midnight Library is a curious little building. A young librarian and her three assistant owls work there all night to provide books and services for the town's animals. Two-legged or four, pawed or winged, all walks of life are welcome. This can lead to some minor issues, such as when squirrels start playing music in the quiet reading room!

subset: commoncrawl


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Stayed here while working in the area. It is located close to several places to eat within walking distance. The rooms were clean and beds were comfy. The rooms are average hotel rooms, nothing fancy but well maintained. I will definitely stay here again if I am in the area looking for a nice place to stay.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Expedia, Orbitz, Travelocity, Red Roof Inn, Odigeo and Priceline so you can book your Red Roof Inn Charleston - Kanawha City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Red Roof Inn Charleston - Kanawha City Hotel Charleston
- Charleston Red Roof Inn


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Conference titles. National championship berths. Academic honors.It's been a busy and successful couple weeks for area college athletes.Monmouth College's Jake Barr (Sr., Mendota) won three conference titles at the Midwest Conference Indoor Championships Feb. 22-23. He won the 5,000 meters with a school-record time of 14:56.11, which beat the second-place runner by almost 20 seconds. He also set a personal-best time of 8:41.56 en route to the title in the 3,000 meters and was part of the Monmouth distance medley relay team that won that event with a time of 10:36.06.He also placed fifth in the 5,000 meters (14:52.21) at the Wisconsin-Stevens Point Pointer Qualifier on Saturday.William Penn University's Kevin Fay (Jr., Putnam County/IVCC) scored 16 points off the bench and added three assists to help William Penn to a 104-81 win over Mount Mercy in the Midwest Collegiate Conference Tournament championship game Feb. 24. Fay is averaging 11.4 points and 3.4 rebounds per game this season. He also has 51 assists, 19 steals and six blocks. William Penn (30-1) earned the No. 1 overall seed in the NAIA Division II National Tournament and will face McPherson (Kan.) on Wednesday.Fay was also named honorable mention all-conference in the Midwest Collegiate Conference.Iowa Western Community College's Cody Taylor (So., BV) was part of the 3,200-meter relay team that placed eighth (8:01.97) at the NJCAA National Championships on March 1-2.Olivet Nazarene University's Alex Ortiz (So., Ottawa) was part of the 1,600-meter relay team that placed eighth (3:54.04) at the NAIA National Indoor Championships Feb. 28 to March 2.The University of Illinois' Hunter Mickow (Sr., Princeton) placed 14th in the 5,000 meters with a personal-best time of 14:19.82 at the Big Ten Indoor Championships on Feb. 22-23. The Illini placed second, their highest finish since 2000.Mickow also earned All-Academic honors from the U.S. Track & Field and Cross Country Coaches Association. To qualify, a student-athlete must have a cumulative GPA of 3.25 and have either earned USTFCCCA All-America status or finished in the NCAA region's top 15 in 2012. Mickow, who was sixth in the Midwest Cross Country Regional in the fall, has a 3.75 GPA in the masters program in Accountancy.Eureka College basketball player Kourtney Ewald (Sr., Ottawa/IVCC) was named to the St. Louis Intercollegiate Athletic Conference All-Academic Team. In order to earn this honor, an athlete needs to have a 3.5 cumulative GPA and be at least a sophomore with at least one full year at his or her current institution. Ewald is a secondary education/English major.She ended the year averaging 3.9 points and 1.5 rebounds per game. She also had 15 assists, five steals and a block. Eureka finished the year 16-9 overall.
Indoor track and fieldIllinois State University's Kendall Rush (Sr., Hall) placed eighth in the triple jump (39-4) and was 16th in the long jump (17-3.25) at the Missouri Valley Conference Indoor Championships on Feb. 23-24. ISU placed third as a team.Northern Illinois University's Ellen Renk (Fr., L-P) placed 13th in the long jump (17-8.25) and 14th in the triple jump (35-5) at the Mid-American Conference Indoor Championships on Feb. 22-23.At the College Conference of Illinois and Wisconsin Indoor Championships on Feb. 22-23, North Central College's Adam Weidner (Fr., BV) placed third in the shot put (50-1.25) as North Central took the team title for the 13th consecutive year.Also, North Park University's Natalie Swanson (Fr., BV) placed ninth in the shot put (35-5) and 13th in the weight throw (36-5.5) on the women's side. Augustana College's Lorraine Stamberger (So., LaMoille) was 15th in the 800 meters (2:28.07) as well.Weidner then placed 11th in the shot put (49-1.75) at the Wisconsin-Stevens Point Pointer Qualifer on Saturday. Swanson also placed 10th in the shot put (11.04m) at the Gill Athletics Final Qualifier on Friday.The University of Wisconsin-Whitewater's Anthony Urbanski (So., Hall) placed 10th in the 800 meters (1:56.34) at the Wisconsin Intercollegiate Athletic Conference Indoor Championships on Feb. 22-23.Campbell University's Evan Darm (So., Marquette) placed 17th in the 5,000 meters (15:41.12) at the Big South Indoor Championships on Feb. 22-23.Greenville College's Coree Woltering (Sr., Ottawa) placed 18th in the 5,000 meters (15:35.09) at the Pointer Qualifier Saturday.
Men's BasketballJudson University's Anthony Ahlers (Sr., Putnam County) led the team in both scoring (10.4 ppg) and rebounding (6.1 rpg) and had a team-high 13 blocks this season. He also finished the year with 26 assists and 12 steals. Judson finished 6-24 overall.Elmhurst College's Taylor Baxter (Jr., Fieldcrest) ended the year averaging 7.2 points and 3 rebounds per game. He also had 69 assists, which was second on the team, and 16 steals and seven blocks. Elmhurst finished 6-19 overall.Sauk Valley Community College's Jacob Fisher (Fr., Princeton) averaged 1.3 points and 0.8 rebounds per game this season and also had four assists, four steals and a block. SVCC finished 21-11.
Women's BasketballMonmouth College's Lauren Kellen (So., Mendota) finished the year averaging 4.2 points, 1.8 assists and 1.4 rebounds per game and also had 17 steals. Teammate Chelsea Gross (Sr., LaMoille) averaged 1.1 points and 0.8 rebounds this season as well. She also had five steals and one assist. Monmouth finished 20-5, which was the first 20-win season in school history.Benedictine University's Michelle Batty (So., L-P) ended the year averaging 2 points and 1.1 rebounds per game. She also was third on the team in assists with 43 and had seven steals. Benedictine finished 14-13.Illinois Wesleyan University's Emily Considine (So., St. Bede) averaged 1.3 points and 1.1 rebounds per game and also had one assist. IWU finished 18-8.St. Bonaventure University's Kelcie Rombach (Fr., Ottawa) averaged 1 point and 0.6 rebounds per game this season. She also had two assists and a steal. St. Bonaventure finished 10-19.Gustavus Adolphus College's Kelle Nett (Fr., Hall) averaged 0.9 points and 0.4 rebounds in seven games this season. She also had one assist. Gustavus Adolphus ended the year 15-11.Millikin University's Rachel Kindred (So., Ottawa) averaged 0.5 rebounds in two games played this season.
BaseballValparaiso University's Karch Kowalczyk (RS Jr., L-P) has two saves and a 0.00 ERA in 3 2/3 innings pitched. He has two walks and one strikeout.South Dakota State University's Reid Clary (So., Princeton) is batting .429 with a double in seven at-bats.Southern Illinois University's Lee Weld (RS Jr., Fieldcrest) is 0-0 with a 0.00 ERA in 2 2/3 innings pitched. He has allowed one walk while striking out three.St. Ambrose University's Michael Lynch (Fr., L-P) is 0-0 with a 0.00 ERA in 1 1/3 innings pitched. He has one walk and three strikeouts.Illinois State University's Dave Suarez (Jr., L-P) is 0-0 with a 3.38 ERA in three appearances. He has one walk and two strikeouts. Teammate Matt Schmitt (Sr., L-P) is 0-0 with a 0.00 ERA in two appearances.North Park University's Zak Worsley (So., Marquette) is batting .158 with a hit and an RBI in 19 at-bats.Tiffin University's Nick Hueneburg (So., St. Bede) is batting .071 with one hit in 14 at-bats.
SoftballBradley University's Brittany Burgess (So., St. Bede) is batting .326 with 15 hits, 12 runs scored and two RBI in 46 at-bats. Burgess was named to the all-tournament team at the Tiger Invitational hosted by Tennessee State University on Feb.23-24. Burgess went 8-for-11 with five runs as the Braves won all four games in the tournament. Graceland University's Alyssa James (Sr., Princeton) is batting .227 with three doubles, two RBI and two runs scored.Western Illinois University's Kelsey Michelini (Sr., L-P) is 1-3 with a 5.62 ERA in 28 2/3 innings pitched. She has 18 walks and 11 strikeouts.
TennisIllinois Wesleyan University's Aaron Guenther (Jr., Ottawa) earned a 3-6, 7-5, 10-7 win at No. 4 singles and an 8-2 win at No. 2 doubles as IWU swept Knox College 9-0 Saturday in its spring opener.St. Louis College of Pharmacy's Andy Sickley (Fr., L-P) picked up his first collegiate victory in a 6-0, 6-1 win at No. 4 singles in STLCOP's 5-1 win over Fontbonne University Feb. 22.The University of Illinois-Springfield's Nick Decker (Jr., L-P) is 0-1 in singles play and 0-2 in doubles action in the spring season.Western Illinois University's Patrick Hammers (Sr., L-P) is 1-8 at No. 1 doubles and 1-8 at No. 1 singles this season.
Jackie Pokryfke can be reached at 220-6939 or at firstname.lastname@example.com.


text: Zombie Apocalypse Preparation is a book of fiction. I think. I mean it says so in a disclaimer on the inside first page. If and when you buy this book purely for some humorous edification, you have to keep in perspective at all times and upon the turn of every day that the work is… Read More


text:
Trade Assurance:
Product quality protection
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Home > Company Profile
Yuyao Junhong Industry & Trade Co., Ltd.
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The supplier's company premises has been checked by Alibaba.com staff to ensure onsite operations exist there. A third-party verification company has confirmed the legal status of the supplier.
|Business Type:
|Manufacturer, Trading Company
|Zhejiang, China (Mainland)
|Main Products:
|Gift Wrapping Paper,Cap Paper (No involve food packing and printing),Cap Paper,Glassine Paper,Stone Paper,Cellophane
|Total Employees:
|5 - 10 People
|Total Annual Revenue:
|US$2.5 Million - US$5 Million
|Year Established:
|Top 3 Markets:
|Mid East 33.80% Southeast Asia 26.50% North America 15.50%
Yuyao Junhong Industry & Trade Co., Ltd. was established in 1998. Our company specializes in the...
Yuyao Junhong Industry & Trade Co., Ltd. was established in 1998. Our company specializes in the export of various types of gift wrapping paper and carton machinery. We are working to supply high quality products and good services to our clients.
Currently our main products include gift wrapping paper, various kinds of industrial and specialty packaging (cellophane paper, glassine paper, greaseproof paper, PVC, PET, OPS rigid sheet for food contact), gift wrapping (printed LWC art paper, color and printed tissue paper, printed OPP film) and flower wrapping (waterproof crepe paper, hand-made paper, colored matt ink film, fabric wrapping paper). Meanwhile, we also supply handmade paper work for school (colored and metallic corrugated paper, flint paper, poster paper, tined board, display paper), students' stationeries (filler paper, exercise book, construction pad), binding material (laminating pouch, binding spirals, book cover, file ring), carton machinery (guillotine machine, carton machinery) and party collection (crepe streamer, paper table cover, confetti).
In addition to our regular series, we can also customize new items according to customers' requirements. We accept both supplied designs and labels, also adapt sizes and packing to meet with individual customers' requirements.
Until now, our products are mostly export to South America, Australia and Europe. Our products enjoy good reputation in this line. We are constantly looking for opportunities to build new business relationship with companies from around the world. If you are interested in any of our products, please contact us for more information. We will do our utmost to supply you with superior quality products and excellent service.
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Trade & Market
|Main Markets
|Total Revenue(%)
|Mid East
|Southeast Asia
|North America
|North America
|Central America
|South America
|South America
|Eastern Asia
|Eastern Asia
|Eastern Europe
|Eastern Europe
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text:
Randy OrtonRandall Keith Orton
- Birthdate: 04/01/1980 (age 36)
- Height: 6'5"
- Weight: 235 Ib
He is a 12-time world champion, having held the...
*Opener: Sheamus defeated Jack Swagger and Cesaro to retain the U.S. title. Sheamus hit the brogue kick on Swagger to win the match.
*Bo Dallas defeated Zack Ryder in a squash match. He won the match with the Bo-Dog.
*Nikki Bella defeated Rosa Mendes.
*The Ascension defeated R-Truth & Xavier Woods. They won the squash match with the fall of man.
*Dean Ambrose defeated Seth Rollins by DQ when Rollins wouldn't release Ambrose from the Tree of Woe.
*Great Khali defeated Titus O'Neal in a squash match.
*Los Matadores and El Torito defeated Heath Slater, Hornswoggle and Tyson Kidd. El Torito defeated Hornswoggle.
*Main Event: Roman Reigns defeated Randy Orton by pinfall after he hit the spear.
The arena was said to be 40% full.


text:
Vegetable Ribbons With Turkey Sausage
Total Time
Prep 10 mins
Cook 10 mins
I made this tonight for dinner, and I feel refreshed. All the comfort without all the guilt. The broth really makes it, I bet even non-veggie eaters will love it! Garnish with a little Romano or Asiago cheese... yum! And it's so quick, I got home with groceries at 5:30 and I was eating in my sweats by 6!
Ingredients Nutrition
- 1 zucchini
- 2 carrots
- 946.0 ml chicken stock
- 14.79 ml kosher salt
- 7.39 ml pepper
- 9.85 ml italian seasoning
- 4.92 ml cayenne pepper
- 2 link Italian turkey sausage
- 1 bunch fresh spinach, trimmed
- 9.85 ml butter
- With a vegetable peeler, strip the zucchini and carrots into pasta-like ribbons, set aside.
- Bring the stock to a low boil and add the kosher salt, pepper, Italian seasoning and cayenne. Add the sausage and poach for 3-5 minutes.
- Remove the sausage and place it under a broiler to brown, about 3 minutes.
- Meanwhile, add zucchini and carrots to the broth. Once everything is cooked, add the spinach and cook one more minute. Drain and toss the veggies in butter. Place in a bowl and top with sausage slices.
- Reserve the broth for further use, it is tasty! Or, leave the broth in for a soup.
Most Helpful
This recipe is great! I made mine with zucchini, yellow squash and carrots. I also used a roasted red pepper chicken sausage. It was delish! My 3 year old son ate it with no problem, even my DH who very much dislikes veggies cleaned his plate. Thanks for posting!
This was very good, and really quick to put together! I used 4 cups of water and 3 chicken bullion cubes to make the broth, so I only added half the salt. I couldn't find Italian-style turkey sausage, so I got a 14 oz. package of smoked turkey sausage. Also, I buy huge honkin' containers of baby spinach at Costco (I love spinach) so I just grabbed a big handful and threw it into the pot. I even forgot the butter at the end, but we didn't even miss it! You're right, the broth is excellent - albeit, a bit spicy - and I had mine more soupy while my husband had his more veggie-y. :) We topped our servings with a sprinkle of shredded parmesan cheese and also had French bread on the side. My husband said, "yeah, dinner was pretty good!" so I could totally make this again without complaint. Thanks for another great recipe! Made for Spring PAC 2011.


text: There are a ton of Internet scams out there today and keeping yourself safe can be a tedious job. But, you can get a great start by visiting this site! Internet scams come in all varieties. From trying to steal your identity, money or even to get you to stop giving certain companies your business, the best way to deal with these scams is to be prepared… Continue reading


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Voxvalley is a leading VoIP solution provider delivering innovative and business transforming VoIP solutions for carriers and telecoms worldwide. The company is known globally for its excellence in technology-leveraged solutions and client-focused services. Voxvalley's business portfolio includes VoIP Solutions that empower Telecoms and VoIP operators with customized mobile and business VoIP software solutions.
Voxvalley is headquartered in Singapore, with its Research & Development center in India and sales offices in USA. With over 20 million end-users and 1800 direct customers spread across 24 countries, Voxvalley is playing a pivotal role in bringing forth multiple advanced communication tools.
We are passionate and obsessive about the quality of our products.
We believe quality in form and function will take us to greater heights. Accordingly, we have been maintaining quality process across all business operations. Each department is bound with the quality standards prescribed according to the nature of work they do. But, overall as a company we follow the quality process and deliver qualitative products and services.Voxvalley is committed to ensure customer satisfaction by providing best quality software products, maintenance services and achieve continual improvement of quality management system. This is achieved through the use of defined processes, involvement of people and adopting state-of-the-art-technology.


text:
Vaser Liposuction Q&A
Skin Tone + Vaser Liposuction
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How Can You Tell if You Have Good Skin Tone and Elasticity for Micro Body Contouring?
I'm 18 and want to get micro body contouring to get rid of my love handles. I do have some stretch marks due to some bad eating habits this summer,... READ MORE
I had vaser lipo 7 weeks ago. Will it ever look better? I have very hard lumpy patches with very uneven skin tone.
The results at present is that I have very hard lumpy patches with very uneven skin tone and bunching of skin on some places. I have had manual... READ MORE
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About this paper
This white paper presents the linear and copula model approaches to the calculation of risk aggregations and economic capital. It also discusses use of risk contributions as a basis for allocating economic capital and demonstrates how to integrate economic capital into risk-adjusted performance.
About SAS
SAS is the leader in analytics. Through innovative analytics, business intelligence and data management software and services, SAS helps customers at more than 80,000 sites make better decisions faster. Since 1976, SAS has been giving customers around the world THE POWER TO KNOW®.
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text:
Published on January 06, 2016
Two teams of two officers meet in the back parking lot of the Jean Canfield federal building in Charlottetown, P.E.I. Wednesday, Jan. 6, 2015 after visually sweeping the exterior. A bomb threat against the building came in around 3:30 p.m., the second such threat of the day. Around 11 a.m. the first bomb threat was received against the Veterans Affairs Canada headquarters building nearby.
THE GUARDIAN/Nigel Armstrong
Published on January 06, 2016
Charlottetown police responded to a call of a bomb threat at Veterans Affairs Canada headquarters on Jan. 6, 2016.
Heather Taweel/The Guardian
Mayhem reigned as employees at Veterans Affairs Canada tried to cope with rumours of a bomb in their building Wednesday.
"A person came through our area yelling 'get out, get out, there is a bomb,' " said Jody LaPierre, executive member of the Union of Veterans Affairs Employees.
He was in the building at the time and said a sense of upset started to grow among employees around 11 a.m. Wednesday.
"We never heard any fire alarm," said LaPierre. "Someone said later they heard the fire alarm where they were it but it didn't go off in our area."
He said people began to leave based only on the rumour, some knocking on closed doors to warn occupants of what was going on, some starting to cry.
There was no email or message of warning, no phone or broadcast message.
"There were some people that were very, very upset," he said. "Other people were treating it like a joke."
LaPierre is on the building's health and safety committee so he knew this wasn't a planned drill.
"It just so happens they are working on a procedure to follow for bomb scares but it's not done yet," he said.
The nearly 700 staff treated the event like a fire drill and assembled outside.
"They came out and told us to move away from the front of the building, so we went across the street," said LaPierre.
Then frustration and anger began to set in.
"There were people there with no coat, no keys to their car, purses left, cell phones left," he said.
About noon a message came via cell phones, advising staff to seek shelter from the cold in nearby buildings, like the Murphy Centre, the Confederation Centre or the mall.
Later a message went out to call the DVA storm telephone line for updates but all that said was the building was closed, call back Thursday for the next update, said LaPierre.
Employees that car pool are allowed to park in the underground parking lot.
Some of them frantically asked LaPierre what they should do to get home but he didn't have an answer.
"Communication was very poor," he said.
Later discussion with security suggested employees keep receipts for any costs incurred from the lockdown and getting home, likely with the possibility of submitting them to get money back, said LaPierre.
There were some people that were very, very upset. Jody LaPierre
He did see pedestrians walking past the building in the very place employees had all been told to leave.
He saw children still around a day care in the Zion church right next door.
He also saw some employees darting into the underground parking lot to get their cars and leave while the lockdown was still on.
"With the way things are today, I think you have to take this (seriously)," he said.
Gary McGuigan, deputy chief of operations for Charlottetown Police Services Police said officers arrived and did an initial sweep of the building with the DVA security staff.
That sweep turned up nothing but just to be sure, a request was sent for a police dog from Moncton that is trained in sniffing for explosives, said McGuigan.
The New Brunswick police dog arrived, as did a P.E.I.-based dog and the two set to work sniffing through the DVA building.
That ended about 3 p.m. with nothing found and moments later a bomb threat was called into the nearby Jean Canfield federal building.
It is home to a variety of federal department offices but primarily is spill-over office space for DVA employees.
Telephone calls to the Jean Canfield building go through the main DVA building that was still in lockdown, said LaPierre.
He said the second threat makes it seem to be from someone with knowledge of how DVA works.
Staff at the Canfield building also went home for the day after that call came in. The two police dogs also went through that building.
Nothing was found at either federal building so now analysis begins to see if the call can be traced and a suspect identified, Charlottetown Police Services told The Guardian.


text:
Which Joe gave his name to 'sloppy joes'? We look at five interesting sandwiches and their lexical origins.
Definition of Tatar in English:
1A member of a Turkic people living in Tatarstan and various other parts of Russia and Ukraine. They are the descendants of the Tartars who ruled central Asia in the 14th century.
- 'By the end of the century well over 100,000 Tatars had become Christian.'
- 'In 1944, on the pretext that they had collaborated with the Germans, Stalin ordered the deportation within a few days of the remaining 200,000 Crimean Tatars to Central Asia.'
- 'Perhaps Washington can do to the Arabs what Moscow did to the Tatars?'
- 'From the fifteenth century on, Crimean Tatars raided Ukraine for slaves, and Zaporozhian kozaks were the only defense against them.'
- 'Smaller groups include Russians, Armenians, Vlachs, Karakachans, Greeks, Tatars, and Jews.'
- 'From 1316 to 1341 Vytenis' brother and successor, Grand Duke Gediminas, expanded the empire as far as Kiev against the Tatars and Russians.'
- 'Having invaded the Russian steppes alongside the Mongols in the thirteenth century, the Tatars were seen by medieval Russian chroniclers as the epitome of Oriental barbarism.'
- 'Now that almost half of the Crimean Tatars have returned from Central Asia, they are facing problems with employment, housing, and schooling.'
- 'They proudly call themselves Cossacks, and believe they have a mission to defend Russian Orthodoxy and to keep the Crimean Tatars in check.'
- 'The deportations of nationalities thought suspect by Stalin - Chechens, Kalmucks, Crimean Tatars, and Volga Germans - were handled by him.'
- 'There is official support of minority groups such as Russians, Koreans, and Tatars.'
- 'This province already had a motley mixture of population, including Turks, Tatars, and Ukrainians.'
- 'If the Poles had not defeated the Muslim Crimean Tatars and Turks during King Jan III Sobieski's raising of the Turkish siege of Vienna in 1683, Christianity would have been supplanted by Islam.'
- 'In an earlier manifesto, Dugin wrote with pride: 'In the 16th century, the Tatars passed the torch of Eurasian empire-building to Moscow.''
- 'Under the Russian Empire, Azerbaijanis were known collectively as Tatars and/or Muslims, together with the rest of the Turkic population in that area.'
- 'There were only Russians, Tatars, Poles, Cossacks, and Kalmucks, and a number of the figures are repeated.'
- 'Russians still make up 34.7 percent of the population, and other non-Kazakhs such as Ukrainians, Koreans, Turks, Chechnians, and Tatars, make up another 17 percent.'
- 'The remainder are Germans, Ukrainians, Uzbeks, and Tatars (ethnic group living in Russia).'
- 'These men were free, as opposed to the serfs of the sixteenth century, and organized to fend off marauding Tatars.'
- 'On the other side, Russians and Tatars, who fled the 1917 Bolshevik Revolution and the Russian Civil War.'
2The Turkic language of the Tatars.
- 'So if Russian patriots are shouting in Tatar and using a French word to describe themselves, I guess jingoism is just fine.'
Relating to the Tatars or their language.
- 'They ruled for decades, freeing Ukraine from Polish rule and helping to defend the country from Turkish, Tatar, and other invaders.'
- 'On the other hand, let's look at the Russian: óðà is from the Tatar language and means 'beat' or 'hit,' (presumably the Tatar battle cry).'
- 'The same occurred in the Crimea, where all Tatar city, school, and street names were changed.'
- 'The trumpeter breaks off in mid-tune each time, recalling the moment when a watchman, sounding the alarm, was pierced by a Tatar arrow in the throat.'
- 'They were wearing armbands with a cross, and had Mongol or Tatar features.'
- 'During the two and a half years of German occupation the Crimean Tatars were able to reopen mosques and establish Islamic committees and Tatar units were used against Soviet partisans in the Crimea.'
- 'It's a haunting little tune that stops abruptly, re-enacting the moment in 1241 when a watchman woke the city to warn of invaders and received a Tatar arrow in his throat - a literal glottal stop - mid-alarm.'
- 'The Kazan Tatars (so called to distinguish them from several smaller Tatar groups) prepare many familiar Near Eastern dishes such as pilafs and kebabs using cold-climate ingredients, beef or goose often replacing lamb and chicken.'
- 'This is in Russia six hundred years ago, in a world of Tatar invaders, monks and holy fools.'
- 'The title was also used of Tatar khans, Biblical kings, and of various rulers in folk genres.'
- 'The missionaries, usually from rich Arab states such as Saudi Arabia, sport ragged full beards, and their women are veiled and covered from head to toe - in contrast to the western look of most Crimean Tatar men and women.'
- 'My favorite guy was the mime Vladimir Ponomarev, fiercely concentrated and complex as the Tatar chief in Bakhchisaray, a role made up of stride, posture, and gargantuan gesture - without a dance step in it.'
- 'It is believed that Tatar prose dates back to the twelfth century, but scholars disagree about its origin.'
- 'From the south and east the Tatar tribes were ravaging its lands.'
- 'Before the advance, Qutuz, in a speech that brought tears to the eyes of his men, reminded them of the nature of Tatar savagery.'
- 'Had modern Tatar autonomy not come about so painlessly, it would have been easy to read the bloodshed as yet another case of the inevitable clash of civilizations.'
- 'The most interesting part of visiting Crimea, for me, was the time I spent with a local Tatar family.'
- 'There's nothing so scary as feeling obliged to beef up on the reign of King Kazimierz Wielki and the Tatar raids, or tramp around admiring Gothic altarpieces, when you'd far rather just hang out.'
- 'On the outskirts of the town are two of the most precious Crimean Tatar sites: the mausoleum of its most famous Khan, Mengli Girai, and the magnificent school of religious and secular learning that he ordered to be built.'
- 'During the Soviet era, the required Russian language exam served to keep many Tatar youths out of institutions of higher learning.'
The Turkic name of a Tartar tribe.
Further reading
12 synonyms for foolRead more
Are you looking for a word for a foolish person? We explore twelve interesting words to describe the dunderheads in your life.
6 'run' phrases you probably don't knowRead more
Before you run for the hills, let's run through a list of 'run' expressions that are running through our minds.
How brothers became buddies and brosRead more
The definitions of 'buddy' and 'bro' in the OED have recently been revised. We explore their history and increase in popularity.


text:
January 28 2005: A gaffe from the Irish President
Mary McAleese made headlines round the world – for all the wrong reasons – with comments made just before she attended a Holocaust Memorial day ceremony.
The Irish president, in office since 1997, likened Protestant treatment of Catholics in Northern Ireland to the actions of the Nazis in 1930s and 1940s Germany.
She said: "They gave to their children an irrational hatred of Jews in the same way that people in Northern Ireland transmitted to their children an irrational hatred, for example, of Catholics.
"In the same way that people give to their children an outrageous and irrational hatred of those who are of different colour and all of those things."
The comparison prompted furious reactions from Unionist groups and from members of the Irish Jewish community.
Ms McAleese later apologised and said she been devastated by the negative reaction.
What the JC: The apology was welcomed by the Irish Chief Rabbi, Yaacov Perlman, who believed that she had not properly thought through her comments. However, Unionist Northern Ireland Assembly member Derek Hussey described the President's gaffe as "unforgivable." He told the JC that "no apology could match the enormity of the hurt she has caused to the Protestant population.
See more from the JC archives here.


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A Vigil, On Birds and Glass
I woke up this morning still dreaming, or not fully aware of myself just yet. The sun poked through the windows, touching my face, and then a deep sadness overcame me, immediately, bringing me to life and realization- My Chemical Romance had ended.
I walked downstairs to do the only thing I could think of to regain composure-
I made coffee
As the drip began, in that kind of silence that only happens in the morning, and being the only one awake, I stepped outside my home, leaving the door open behind me. I looked around and began to breathe. Things looked to be about the same- a beautiful day
As I turned to step back into the house I heard sound from within, a chirp and a rustle. And I noticed a small brown bird had flown into the library. Naturally, I panicked. I knew I had to see the bird to safety and I knew I had to retain the order of things in our home, and he very well couldn't take up residency with us. I chased him (still assuming he was a he) into my office, where I have these very large windows
Just then, and luckily, I heard Lindsey's footsteps coming down the stairs, and naturally being composed as she is, she grabbed a blanket and stepped into the office. He was impossible to catch, and I began to open the windows, via Lindsey's direction, only to find out they were screened. The bird began to fly into the glass, over and over and in all different directions
I heard another set of footsteps, Bandit's, running down the stairs in anticipation of the new day. Her entrance into the situation caused just the right amount of chaos (she was very excited to meet the bird) and we found ourselves chasing the bird into the living room. Knowing that this where it could potentially get sticky, being the high ceilings and the beams to perch on, I opened the front door as Lindsey did her best to encourage our new friend out the door. After some coaxing, flying, chirping, a wrong turn back into the library and a short goodbye to Bandit, he simply hopped out the front door- taking off on the fifth leap
We cheered
I was no longer sad
I didn't realize it, but I stopped being sad the minute that bird had come into my life, because there was something that needed doing, a small vessel to aid and an order to keep. I closed the door. I decided to write the letter I always knew I would
Gerard Way, singer of My Chemical Romance, posted a 2200-word letter on TwitLonger explaining the band's breakup on March 22, 2013


text: Located in Sant Joan de Labritja, Can Planells is in a rural location and close to San Miguel Church and San Mateo Church. This 4-star country house is within close proximity of Puerto de San Miguel Beach and Cova de Can Marca. Make yourself at home in one of the 8 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with bathtubs or showers are provided. Conveniences include phones, and housekeeping is provided daily. Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features include complimentary wireless Internet access, babysitting/childcare (surcharge), and tour/ticket assistance. Quench your thirst with your favorite drink at a bar/lounge. A complimentary breakfast is included. Free self parking is available onsite. Recreational amenities at the country house include an outdoor pool and complimentary bicycles. The recreational activities listed below are available either on site or nearby, fees may apply.


text:
PC Support on Call
As a PC World reader, you know a lot about fixing uppity computers. But from time to time, whether you're a hobbyist or a PC professional, you'll encounter a problem that's too big for just one person to handle.
Perhaps you know exactly how to repair the faulty computer, but the system is located hundreds or thousands of miles away, in a college dorm room or at a relative's home. Or it could be that you're too busy to spend the time researching and fixing the problem yourself. Whatever the reason, you need PC assistance, and you need it fast.
That's where the new breed of PC repair services can help. Promising service with a smile (like a 1950s-era gas station attendant), technical support experts bring professional expertise with Windows, applications, and problematic hardware to computer users, either in person or over the Internet.
In This Article
- Support Options
- On-Site Service: Desperate House Calls
- Online Repair: Proceed With Care
- Parting Lessons
Self-Help Tips
Support Options
Knowing a little about the nature of your problem should help you decide whether to use an online service--one where you install software that lets a technician control (and fix) your PC over an Internet connection--or an on-site service company. Each type of service has advantages and weaknesses.
For instance, if speed is of the essence, an online support service can begin to diagnose and fix your problem almost immediately, as long as neither your problem nor its solution interferes with your Internet connection. In our tests, getting help online cost less than on-site service. We paid only for the minutes we were connected to a remote technician, which turned out, in this case, to cost considerably less than having a tech visit in person.
Besides costing more, on-site service requires you to set aside time for an appointment, usually within one to two business days of when you call. On the other hand, a technician sitting in front of a balky PC can solve far more complicated matters.
Small software problems that don't inhibit your ability to get on the Internet (issues such as reinstalling device drivers) are best handled by online support services, but overall, for spyware problems, we preferred to work with a competent on-site tech.
Test Prep
For this test, we used three unglamorous PCs of a kind still serving in many homes: Dell Dimension XPS T700r desktops, now more than three years old, running Windows 98.
We introduced a range of problems that we felt were fixable either on-site or online: We "lost" some important work files (by dragging them from the My Documents folder to another place on the hard drive); we deleted the graphics board's driver files; and we installed four common spyware apps. For the on-site technicians, we added a final, challenging test: a damaged IDE cable that prevented the CD-ROM drive from working.
We sent the sick PCs to reporters in three metropolitan areas: Boston; Austin, Texas; and Los Angeles. Our field operatives called four repair companies that make house calls: CompUSA, ComputerAssistant.com, GeeksOnTime, and Geek Squad (affiliated with Best Buy). One person also tried out three online service companies: PC Pinpoint, PlumChoice, and Tech24.
What's in a Fix?
Ideally, the techs would fix all the problems. But this was not always the way it worked out. As with most tech support, the results you get are largely dependent on the quality of the support person you end up working with. Even the best services have some PC wizards and some real duds--and we dealt with both. For example, some techs couldn't solve our spyware problem even though it's one of the main reasons people call for help.
Based on our experiences, among the on-site companies we have a slight preference for CompUSA's Technical Services. ComputerAssistant.com did a good job in Boston and Austin, but our experience in Los Angeles was so poor that we cannot fully recommend the company. Online, PC Pinpoint and PlumChoice both had smart, spyware-savvy techs on hand, but we liked PC Pinpoint a bit more because, unlike PlumChoice, it doesn't require you to make an appointment in advance.
On-Site Service: Desperate House Calls
You may fantasize that a technician can sprinkle magic dust on the PC to make it work again. But get a grip: The only dust you'll be seeing is the stuff inside your PC's case. If you book a house call from a service that charges by the hour, some problems could cause you to spend more on a fix than a new PC would cost.
Once we had an on-site service appointment, almost every technician showed up on time or early--but it's not always easy to land an appointment. Our reporters had to wait for one to three business days on average, but there were a couple hitches. For example, our tester in Los Angeles hounded ComputerAssistant.com for 12 days, without receiving a response, before finally getting an appointment. In other cities, this same company was responsive and sent out a service person within two days.
Whether you get a great tech or just a so-so one is a bit of a crapshoot, though most of the techs in our experiences were careful listeners. A few didn't communicate well, but those techs were in the minority. Except for Geek Squad, where everyone is on staff, the on-site support companies we tried hire locals on a contract basis. Bottom line: If you get a service person you don't like, don't just suffer them. Cut the appointment short, and then call the company and ask them to send someone else.
CompUSA's performance was mixed, but good overall. The techs who responded in Boston and Los Angeles were professional and thorough. Each technician brought along a personal toolkit. And at $149 (flat rate), the 1.5-hour service call was the most affordable of the house-call visits.
The results varied somewhat. The Boston tech clearly knew his stuff: He downloaded the drivers right away, and he installed a 30-day demo version of SpySweeper (a spyware remover that tends to be more accurate and thorough than the free Spybot tool some techs use). He also came tantalizingly close to solving the CD drive problem, but he never entirely succeeded.
The technician in Los Angeles left our reporter with a trial version of Panda Antivirus, which deleted the spyware handily, and he patiently explained how using a firewall and antivirus software could help prevent a future spyware infection on the PC.
However, the Austin tech didn't fix anything on our reporter's PC. At first, he tried fiddling with the display settings, but failed to figure out the graphics-driver problem. After spending a few more minutes examining the CD drive inside the PC, he offered only one option: Take the system in to the store for repairs. Otherwise, he said, the PC might be ready for trashing. He never installed any spyware-removal software, nor did he call for help. Though he helpfully suggested that we could apply the $149 on-site service fee toward in-store work, we declined his offer.
The Boston technician from ComputerAssistant.com was a former IT director. He carefully solved all of the PC's problems in about 3 hours--and then billed our reporter for only 2. He also scavenged the cable from an old PC that was sitting around the house, thereby restoring the CD drive to working condition.
Similarly, in Austin the smart, professional ComputerAssistant.com technician asked a lot of questions. He volunteered to purchase a new IDE cable and come back to replace it the next day, and he stayed on the job for 2 full hours but billed for just 1.
Our reporter in Los Angeles had the worst experience with ComputerAssistant.com, but eventually it turned out okay. Over 12 days, our tester repeatedly left voice mail messages and filled out forms on the Web site, begging for an appointment. When someone finally came out, "he refused to correct anything unless I agreed to a complete Windows reinstall--an 8-hour job at $45 per hour," our reporter says. Later, the tech admitted that he was not one of the service's regular contractors; apparently, he was a friend of "Eddie," who decided to pass the gig along to his buddy.
Instead, we cajoled the dispatcher to send a different tech. The second technician showed up on time and fixed the PC promptly and professionally. In retrospect, demanding a different repair tech taught us another important lesson: You shouldn't accept the advice of a technician you don't trust, especially if the only repair proposed seems very expensive and time-consuming.
At $90 an hour, GeeksOnTime provided little bang for our bucks. In Austin, our reporter said that the geek was "totally perplexed for an hour trying to find or restore the video driver."
Then the tech had to call a colleague to inspect the CD-ROM drive. Arriving 10 minutes later, the second tech took 30 minutes to decide (incorrectly) that the drive was broken and to recommend buying a new one. As part of our 3-hour ($170) investment, the geeks also failed to remove all the spyware: They ran Ad-Aware only, which left several spyware apps unquashed.
In L.A. a polite geek arrived and said, "I'm sick. I didn't sleep at all last night." Ugh. We had to wonder whether we might not contract a human virus the next day. (Thankfully, we didn't.) This tech came well prepared, with a case of tools and spare parts. He figured out the bad cable and installed a new one quickly. He also swiftly solved the graphics and file problems. He chose to install SpySweeper, and he left before it had finished running. Predictably, this program alone didn't catch everything.
We canceled our appointment with GeeksOnTime in Boston when we discovered that the GeeksOnTime tech assigned to our case had already scheduled an on-site visit with us on behalf of another repair company. (We couldn't confirm which one.)
Geek Squad
Best Buy's Geek Squad uses a secret agent theme in all of its communications. This seems funny at first, when you book an appointment with "Double Agent Joe." But you won't laugh later when you get the bill--this service option is among the most expensive we encountered in the course of our investigation.
Geek Squad charged $229 in Los Angeles and Boston, and $172 in Austin. (The company advertises spyware removal alone for $159.) But according to Geek Squad's president (aka "Chief Inspector"), Robert Stephens, you get more than a technician for the additional cost. He characterizes the company as a hospitality business, and says that technicians are trained not only in the technical skills needed, but in communication skills, punctuality, and even the small niceties: The tech in Boston wouldn't enter the house until he'd removed his messy snow boots.
How'd they do? In Los Angeles and Austin, okay but not great. When we set up the appointments, the Geek Squadders warned us that they often can't fix hardware problems, and they suggested that we might be better off taking the system in to the closest Best Buy store. Neither agent figured out the bad CD-ROM cable, but they weren't equipped to do so. In each instance, their (low-pressure) advice was the same: Buy a new drive, or take the PC to a store for repair. Give them points for sticking to the company line, but don't call Geek Squad if you think you have dead hardware.
After Geek Squad visited our reporters in Los Angeles and Austin, the reporters still had spyware on their PCs. The techs solved the lost-files and graphics problems, but we weren't happy about paying more than $200 and not ridding the test PCs of all the spyware. If we were their boss, we'd send 'em back to secret agent school.
In Boston, the technician demonstrated sophisticated knowledge and put in above-average effort, including a correct diagnosis of the bad IDE cable. He declared the spyware mess so bad that he recommended wiping the hard drive and reinstalling Windows 98. Since this was the last appointment, our reporter agreed, curious about how this approach would work compared with attempting a pick-and-choose file cleanup. The spyware disappeared completely, as hoped. More important, the Boston Geek Squad tech was incredibly dogged about returning the PC to good health. He spent approximately 5 hours rebuilding the OS and reinstalling system device drivers, and he made sure that everything functioned properly at the end of the day.
Repair Services: On-Site Repairs Best for Complex Problems
While they cost more than online repairs, fix-it services that send a technician to your home are more likely to succeed.
|On-site service
|CompUSA Technical Services
|$150 (flat rate, per visit)
|Good. While reporters in Los Angeles and Boston had generally positive experiences, our Austin reporter said the technician spent less than 30 minutes at her home and didn't fix anything. No technician figured out the CD-ROM drive cable problem; they all recommended replacing the drive.
|$89 for the first hour; additional hours $59 to $99
|Fair. In Boston and Austin, technicians arrived on time and fixed the PCs (except for the CD-ROM drive) quickly. The tech in Austin even correctly diagnosed the drive cable, but didn't have a replacement. Our Los Angeles reporter tried for 12 days to book a tech, however, and the one he got did a terrible job.
|$85 for the first hour; subsequent service charges are prorated in 15-minute increments
|Fair. In Austin, after about an hour the technician called for backup, and a second tech came out to help. The techs forgot to search for the missing files (despite being reminded twice) and couldn't fix the CD-ROM drive. In Los Angeles, the company offered a discount after inadvertently canceling the appointment.
|Geek Squad
|$129 to $229 (flat rate, depending on the type of service required)
|Good. Our Boston experience was typical: The "Double Agent" arrived a bit early, listened carefully, and correctly diagnosed and repaired most of the problems. Geek Squad recommends that customers take their PC in to a Best Buy store for a hardware problem. In Austin, the tech failed to remove all of the spyware, and it reinfected the system after he left.
Online Repair: Proceed With Care
Instant help for a sick PC seems like a brilliant idea: Log on to a service, and have a technician fix your PC for you, using remote-control software. But we learned that in practice online repair is not all bliss.
Many online support companies charge you by remote-session time, and the grand total can get expensive quickly with a time-intensive computer problem, such as spyware: Tech24 charges $30 per half-hour and PlumChoice has different packages available, with the least expensive starting at $23 for 15 minutes.
PC Pinpoint, however, charges $75 for a one-year subscription to its daily, around-the-clock tech support service (the company offers both online chat and phone support), plus a diagnostic application and a fix-it-yourself database. If you can't solve your problem using the automated diagnostic tool, you pay a flat $25 fee for each remote-control session.
In our experience, for dealing with an ugly spyware situation, PC Pinpoint was the only smart choice of the three online services we tested. Conversely, for solving many typical Windows configuration or application problems, investing $23 in a 15-minute phone call to PlumChoice makes more financial sense.
PC Pinpoint
After our rough start using PC Pinpoint's diagnostic tool (it crashed and couldn't continue), a tech who answered our call for help pulled together a remarkably solid repair on our test PC.
Because we couldn't use the company's remote help applet, we were given a toll-free phone number to call. A PC Pinpoint tech answered the phone call almost immediately. Spyware was the culprit for the crashing diagnostic utility--a common problem, he said. By phone, the tech guided us through the steps of installing Ad-Aware and running a custom scan in Windows' Safe Mode. Once the most disruptive spyware was gone, the tech could take remote control of the PC without launching the problematic app. He installed HijackThis and Process Explorer--a utility he likened to a more rugged Windows Task Manager--and began a patient, manual spyware removal using Process Explorer, Ad-Aware, HijackThis, and the MS-DOS command-line console to get rid of adware files one at a time.
As the tech checked files, he sounded serene, as if there were nothing he'd rather be doing than picking through this PC's innards. Finally, he announced, "You're clean."
He whipped through the graphics-driver and lost-files problems in minutes. "I hope I don't hear from you again soon," he said good-naturedly. The guy even had a sense of humor.
Though we spent almost 3 hours on the phone, almost all of it was devoted to (successfully) correcting the spyware problem.
Unlike the other online services, PlumChoice required us to schedule an appointment with a representative in advance. At the appointed time, the rep called and guided us to the PlumChoice site for the remote session. The tech warned us that the PC was "grossly infected" and that a spyware cleanup might not work.
Fair enough--this guy was being honest. "If I can't fix it, I won't charge you," he said. We had him try the easier problems first. Within minutes, he downloaded and installed a new graphics driver from NVidia's site, and then he found the "lost" files.
The spyware remained. The PC looked awfully infected, he said, and since it was locking up, too, he suggested that the best course might be to reinstall Windows 98, or upgrade to XP, and then reinstall the apps. "This has reinstall written all over it," he said. He was trying hard to prevent us from wasting money. (When was the last time you felt that way at a car repair shop?)
Bottom Line: We'd recommend PlumChoice for any software difficulty other than a case of spyware infestation; solving time-intensive problems seemed cost-prohibitive. And even though our tester didn't cure the spyware problem, in view of the potentially high cost, we feel that the technician treated us fairly.
During sign-up Tech24 clearly warned us that spyware and virus removal could "take several hours." We pressed on, and in minutes a rep took control of the PC. But after a few minutes of watching the rep move the mouse, we saw nothing. As we wondered whether the PC had frozen, a dialog box appeared: "Your session is over. We hope your real-time session was helpful." Not exactly: The guy hadn't actually done anything.
After a reboot, we reconnected, and this same tech dropped Ad-Aware Personal Edition onto the PC. He told us to hang up, install the program, and then run a scan, so as not to rack up billable minutes while the scan ran. It sounded fair, but the tech didn't tell us which type of scan (Ad-Aware offers two) to specify. He also didn't mention running the scan in Safe Mode, a detail that meant the difference between success and failure.
The experience didn't get better. The PC continually froze up, and we never even got to the other two problems. After about 4 hours of getting nowhere, we washed our hands of Tech24.
Repair Services: Online Services Better Suited to Simple Fixes
Spyware infestations and problems that inhibit Internet connectivity can stymie online service technicians.
|Online service
|PC Pinpoint
|An annual subscription costs $75; then each remote-control session costs a flat $25
|Very Good. The support techs were helpful and extremely patient, and they provided instructions that allowed our reporter to conduct some of the repairs herself, offline. When the anti-spyware scans failed to remove the offending programs, a tech carefully removed the spyware manually, leaving the computer fully repaired.
|$23 per 15 minutes
|Very Good. Online service requires an appointment, following a call with an operator who takes down details of your PC problems. Techs were friendly and knowledgeable, recommending that our reporter reinstall Windows (or upgrade to XP) rather than pay a costly hourly rate to repair the PC.
|$30 per 30 minutes
|Unacceptable. Technicians were generally uncommunicative and didn't ask what our reporter's highest priority was before installing anti-spyware software on the test PC. The technicians failed to remove the spyware, and the tool they installed left the system less stable than it was before the service call.
Parting Lessons
We learned some important lessons from our online PC repair experiences. First, as common as spyware is, it poses a unique repair conundrum for online support: The computer may be too flaky for online repair to work.
For smaller problems, PlumChoice is an affordable option at $23 for 15 minutes or $46 for a half-hour. Given the knowledgeable, honest representatives we encountered at PlumChoice and PC Pinpoint, we would advise against paying for on-site support if you just need to resolve small glitches.
On the other hand, if you're the "safe bet" type, or if a serious spyware problem confronts you, PC Pinpoint delivers a good deal at $75 for a yearlong subscription to its 24/7 tech support, plus $25 per remote-control session. Remember, the $25 we invested on top of our subscription bought us 3 hours with a fantastic rep. And a good support technician is worth far more than that.
Self-Help Tips: Clean Your Windows
If you prefer to handle the big Windows fixes yourself, you'll need the best troubleshooting resources you can find. Here are a few of our favorite sites (including forums), utilities, and books.
Web Sites
- Computing.Net Support Forums: Simply post your questions at Computing.Net's forums, and knowledgeable helpers may provide the advice you seek.
- Tech Support Guy: Everyone, including novices, should feel comfortable asking any question here.
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Self-Help Tips: Networking and Broadband Help
Feeling twisted as you try to troubleshoot a broadband connection or home network? Try these sites, tools, and books.
Web Sites
- Practically Networked: Don't start a project without consulting a tutorial, troubleshooting guide, or forum at this useful site.
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- Tom's Networking: Computer geeks know about Tom's Hardware, but wireless users should get to know Tom's Networking. The dedicated site provides troubleshooting tips on basic network setups, and its reviews dig deeper into the technical details of how specific networking products work.
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- Absolute Beginner's Guide to Home Networking by Mark Edward Soper ($17, Que Publishing)
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- How to Do Everything With Windows XP Home Networking by Dave Field and Andrew Brandt ($25, Osborne)
- The Wireless Networking Starter Kit (2nd Edition) by Adam Engst and Glenn Fleishman ($27, Peachpit Press)
Self-Help Tips: The Inside Story
Not all PC parts are created equal. Learn about the innards of your PC, track down potential sources of trouble, and improve your PC's pep with these sites, tools, and books.
Web Sites
- Driver Files and The Driver Guide: Need new drivers in a hurry? It's hard to beat these two sites.
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- PC Annoyances by PC World contributing editor and columnist Steve Bass ($20, O'Reilly & Associates)
- PC Hardware in a Nutshell (3rd Edition) by Robert Bruce Thompson and Barbara Fritchman Thompson ($20, O'Reilly & Associates)
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A few thoughts on "Envisioning the Seen"
I continue to be embroiled in discussions, in the newsroom, via email and out in the community, with people who want to talk about "Envisioning the Seen," the experiment in civic dialogue that took place Monday evening at the Pabst Theater.
It's a sign, I think, that the event, despite its flaws, is novel, gutsy and full of promise. For a lot of reasons, I decided not to write about it earlier this week, mostly because I'd be repeating myself. This event was so like the ones that came before. But I might as well commit to words what I've been saying and emailing privately. »Read Full Blog Post(8)
MSO chorus director arrested in undercover park-sex sting
The Milwaukee Symphony Orchestra's chorus director was arrested Monday on accusations of lewd behavior in Grant Park.
Lee E. Erickson, 58, of South Milwaukee followed an undercover Milwaukee County sheriff's deputy into a bathroom at Grant Park along Milwaukee's lakefront, exposed himself and began masturbating in front of the officer, according to the sheriff's department. »Read Full Article
Chicago chef Charlie Trotter dies at 54
Journal Sentinel files »Read Full Blog Post(3)
'Before I Die' wall installed at Sky High
Death has a way of clarifying life, or so say great philosophers and New Orleans artist Candy Chang. It has a way of making us examine the kind of person we want to be, the life we want to live, the people who are important to us.
On Tuesday, people in the Bay View neighborhood were confronted by the finiteness of their lives as a result of one of Chang's projects. A wall that reads "Before I die I want to..." and has little buckets of colored chalk so people can fill in the blanks was installed at the Sky High Skateboard Shop and Gallery, 2501 S. Howell Ave., and in cities across the U.S. on Tuesday. »Read Full Blog Post(2)
On Tap Today: Amos Lee at the Riverside Theater
Singer-songwriter Amos Lee performs at the Riverside Theater, and on RadioMilwaukee, Tuesday. Getty Images photo by Andrew H. Walker. »Read Full Blog Post


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milk: cow type: hard, natural rind
Tom is a simple guy. He is in the tradition of the Tomme cheeses made in the mountainous French Savoie region. He is not complicated by tricky cheese making or complex maturation techniques - a cheese of simple integrity to be left on the table and eaten everyday. On the outside he has a natural grey rind that develops over five months of ageing. On the inside, he is really just great milk. Tom is a fast maturing hard cheese that shows both freshness and developed characteristics. He gets along famously with everyone. Tom likes being rubbed.


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VIDEO: Violence erupts at West Ham v Chelsea
Crowd trouble marred West Ham's EFL Cup fourth-round home win over Chelsea, with police making seven arrests.
Thursday 27 October 2016
Crowd trouble marred West Ham's EFL Cup fourth-round home win over Chelsea, with police making seven arrests.
An already mouth-watering clash between Manchester United and Manchester City has taken on added importance after a bad weekend for both clubs. The managers also endured a fractious relationship in Spain, with things often becoming heated as Mourinho and Guardiola battled for the La Liga crown with Real Madrid and Barcelona, respectively.
Leicester striker Jamie Vardy is the sole Englishman in the running for the Ballon d'Or award after making the 30-man shortlist. We take a look at how he compares to the record Ballon d'Or award holder Lionel Messi. Vardy was named on the list alongside team-mate Riyad Mahrez.
Drogheda's 2-0 win over Cobh Ramblers in the Airtricity League playoff first leg on Saturday night was marred by scenes of violence between supporters afterwards.
A quick round-up of the three biggest games this weekend in the Premier League.
The radio is on, the commentator is getting excited and Deco Fahy is going through the motions.
Jose Mourinho says that he and Roman Abramovich were never friends and that their relationship was strictly one of "owner-manager".
Munster fans came out in their thousands to show their support for Anthony Foley as Munster earned an impressive win over Glasgow Warriors 38-17.
The Munster players stayed on the pitch for a lap of honour to say farewell to their hero.
The Munster players and their loyal faithful at Thomond Park honoured Anthony Foley's memory with a stirring 38-17 victory over a shell-shocked Glasgow Warriors side.
Joined by the sell-out crowd, the old classic echoed around the ground as Axel was poignantly remembered.
The Munster choir and fans delivered a stunningly beautiful version of the Fields of Athenry in honour of Anthony Foley in Thomond Park today.
An in-depth preview of the weekend's big clash as Jose Mourinho returns to Stamford Bridge
Ahead of Jose Mourinho's return to Stamford Bridge to face his old team with his new employers Manchester United, we take a look at the numbers around one of the biggest games of the Premier League season.
Olive Foley spoke of the stresses in the final two years of her husband's life as Munster coach as she fought back tears to give a heart-rending eulogy to her husband, the legendary Axel, at his funeral Mass in...
The funeral of Munster Coach Anthony 'Axel' Foley is taking place in Limerick today.
In the ultimate tribute to the life of legendary Munster coach Anthony Foley, the hearse carrying his remains paid a stop outside Thomond Park in Limerick tonight, greeted by thousands of grieving fans.
Munster captain Peter O'Mahony: "My first game that he coached me at Munster was an U-20 game at Thomond Park, we won it 3-0 and that suited Axel as good as if we'd won it by 70. He wanted to win for...
unster's Director of Rugby and captain Peter O'Mahony have spoken for the first time about the tragic death of Anthony Foley.
'Heroes get remembered but legends never die'.
Anthony Foley had an illustrious career for Shannon, Munster and Ireland before becoming Munster's head coach.
Talk about leading by example.
Munster's Conor Murray and Tommy O'Donnell leave a jersey on the shrine to Anthony Foley that has built up along the walls of Limerick's Thomond Park.
Ahead of the Premier League clash between Liverpool and Manchester United, we take a look at some of the numbers surrounding the fixture, from goals scored to red cards.
Rally car driver Kevin Eriksson pulls off an epic overtake, drifting round the outside of an entire pack of cars.
A round-up of the Premier League weekend as Manchester City's lead at the top is cut after a draw to Everton. Arsenal took full advantage of the slip-up with a win against Swansea, while Chelsea swept past champions Leicester.
Anthony Foley has been described as being among the great figures of modern Irish sport following his death at the age of 42. The Munster head coach died at the team hotel in Paris, where the Irish province were due to play Racing 92 in a European Champions Cup tie on Sunday.
Munster fans in France for the now cancelled match against Racing 92 are paying tribute to late coach Anthony Foley.
Munster coach Anthony Foley has died suddenly in France.
English soccer hooligans and Shamrock Rovers 'Casuals' fought a pitched battle with Bohs supporters – after a bizarre incident where a flag was stolen from a hotel.
Liverpool boss Jurgen Klopp has voiced his frustration at changes to the fixture schedule which he believes have put unnecessary demands on his side.
*warning explicit language*
Wayne Rooney is expected to drop to the bench for England's match against Slovenia on Tuesday night.
Patrice Evra posted this video on his Instagram page today.
Sean O'Mahony's GAA Club in Louth have been celebrating their first ever senior county title for a little over a week now.
Arklow Geraldines Ballymoney GAA Club were crowned Wicklow intermediate football champions yesterday after an incredibly dramatic victory over Ballinacor at Aughrim yesterday.
A year ago Liverpool appointed Jurgen Klopp as their new manager. We take a look back at the funny moments and frequent jokes he has come out with since taking the job.
Enner Valencia is involved in a bizarre incident during the World Cup qualifier between Ecuardor and Chile. The forward appears to be chased by police while being transported on a medical buggy towards the end of the match. The incident occurred after reports that...
Jesse Lingard backs Manchester United team-mate Marcus Rashford to shine for England and says Wayne Rooney will return to form.
UFC middleweight champion Michael Bisping is promising a successful revenge mission when he makes the first defence of his title against veteran Dan Henderson in Manchester in the early hours of Sunday morning.
UFC middleweight champion Michael Bisping calls out contender Dan Henderson ahead of fight night in Manchester.
Celtic have vowed not to rush the development of 13-year-old Karamoko Dembele after handing the gifted young playmaker a debut for their under-20s.
A bereavement is one of the worst things...
'It's been a rough few years'
Stephen Byrne writes


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Middlebury holds talk on divestmentApril 26,2013MIDDLEBURY — Middlebury College will hold a second panel discussion on divestment and the college's endowment at 7:30 p.m. Sunday at the Dana Auditorium.
This event will focus on the perspectives of Middlebury students regarding divestment, endowment management and environmental policy.
Panelists include sophomore Jeannie Bartlett, an environmental studies and conservation biology major; sophomore Teddy Smyth, an environmental studies and policy major; junior Ryan Kim, an economics major; junior Ben Wiggins, a political science major and economics minor; senior Zach Drennen, a double major in political science and economics; senior Janet Bering, an environmental studies and biology major; and senior Michael Patterson, a classical studies major with an economics minor.
The panel will be moderated by former Gov. James Douglas.
It is open to the public.
For more information, visitwww.middlebury.edu.MORE IN This Just InMerchants Bank will merge with a New York-based bank, according to a statement issued Monday on... Full StoryBRATTLEBORO A Wardsboro man who Vermont State Police say shot his neighbor to death last week... Full StoryREADING A thief has made off with five chain saws belonging to the town of Reading, police said. Full Story
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