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SimpleHelp Releases
For an easy to read rundown on our latest changes check out What's New.
New versions of SimpleHelp are made based on how development of the product is progressing and customer demand for particular features. If you would like to suggest a feature for a future release please feel free to do so by emailing us at email@example.com .
If you would like to be notified of new releases and updates why not keep in touch using our mailing list or follow us on Twitter.
SimpleHelp 5.1 Releases
SimpleHelp 5.1.3 (20190520-145643)
SimpleHelp 5.1.2 (20190510-114715)
SimpleHelp 5.1.1 (20190506-231850)
SimpleHelp 5.1.0 (20190425-221639)
Version 5.0 Releases
SimpleHelp 5.0.20 (20190305-124819)
SimpleHelp 5.0.15 contained a number of significant changes. Please take the time to make yourself familiar with these changes by reading our 5.0.15 release page prior to upgrading to 5.0.19.
SimpleHelp 5.0.19 (20180919-124408)
SimpleHelp 5.0.18 (20180531-150822)
SimpleHelp 5.0.17 (20180524-141415)
SimpleHelp 5.0.16 (20180522-140332)
SimpleHelp 5.0.15 (20180516-160556)
SimpleHelp 5.0.15 contains a number of significant changes. Please take the time to make yourself familiar with these changes by reading our 5.0.15 release page.
SimpleHelp 5.0.14 (5-0-20180306-144429)
SimpleHelp 5.0.13 (5-0-20180228-115159)
SimpleHelp 5.0.12 (5-0-20171220-213335)
SimpleHelp 5.0.11 (5-0-20171211-161829)
SimpleHelp 5.0.10 (5-0-20171205-133930)
SimpleHelp 5.0.9 (5-0-20171108-132122)
SimpleHelp 5.0.8 (5-0-20170929-133044)
SimpleHelp 5.0.7 (5-0-20170921-102017)
SimpleHelp 5.0.6 (5-0-20170802-103706)
SimpleHelp 5.0.5 (5-0-20170724-141121)
SimpleHelp 5.0.4 (5-0-20170723-223515)
SimpleHelp 5.0.3 (5-0-20170713-200928)
SimpleHelp 5.0.2 (5-0-20170710-155545)
SimpleHelp 5.0.1 (5-0-20170707-171653)
SimpleHelp 5.0.0 (5-0-20170703-172225)
Version 4.4 Releases
Build 4-4-20170407-050933
Build 4-4-20170331-144409
Build 4-4-20170317-163534
Build 4-4-20170315-132055
Build 4-4-20170302-103325
Build 4-4-20170217-161523
Build 4-4-20170213-185308
Build 4-4-20170212-211307
Build 4-4-20170210-171314
Build 4-4-20170127-151955
Build 4-4-20170124-154629
Build 4-4-20170120-154100
Build 4-4 20170119-140712
Build 4-4-20170118-141726
Version 4.3 Releases
Build 4-3-20160528-222015
Build 4-3-20160502-172122
Build 4-3-20160428-085917
Build 4-3-20160304-105929
Build 4-3-20160301-081409
Build 4-3-20160124-113844
Build 4-3-20151222-120640
Build 4-3-20151211-144705
Version 4.2 Releases
Build 4-2-20150604-152326
Build 4-2-20150130-214007
Build 4-2-20150113-131810
Build 4-2-20141121-135013
Build 4-2-20141119-160729
Build 4-2-20141107-094459
Build 4-2-20141015-181232
Build 4-2-20141007-213756
Build 4-2-20140905-164252
Build 4-2-20140901-153329
Build 4-2-20140825-123247
Build 4-2-20140821-105141
Build 4-2-20140808-163342
Build 4-2-20140729-071859
Build 4-2-20140718-141930
Build 4-2-20140703-143309
Build 4-2-20140701-182923
Build 4-2-20140627-222046
Version 4.1
Build 4-1-20130913-221349
Build 4-1-20130428-134132
Build 4-1-20130426-170229
Build 4-1-20130402-123334
Version 3.12
Build 3-12-20120715-140546
Build 3-12-20120702-121628
Build 3-12-20120419-123521
Build 3-12-20120416-160254
Build 3-12-20120410-123306
Version 3.11
Build 3-11-20111020-110852
Version 3.10
Build 3-10-20110917-011913
Build 3-10-20110910-235200
Version 3.9
Build 3-9-20110816-172900
Version 3.8
Build 3-8-20100818-065000
Build 3-8-20100818-044000
Build 3-8-20100818-036000
Build 3-8-20100818-032000
Build 3-8-20100817-020000
Build 3-8-20100817-174952
Build 3-8-20100817-174952
Version 3.7
Version 3.6
Version 3.5
Version 3.4
Version 3.3
Version 3.2
Version 3.1
Version 2.37
Version 2.36
Version 2.35
Version 2.34
Version 2.33
Version 2.32
Version 2.31
Version 2.30
Version 2.29
Version 2.28
Version 2.27
Version 2.26
If you would like to be notified of new releases and updates why not keep in touch using our mailing list or follow us on Twitter.
SimpleHelp 5.1 Releases
SimpleHelp 5.1.3 (20190520-145643)
- [Minor] The file transfer panel in the Access tab has a number of UI improvements to make it more reliable and easier to use.
- [Minor] The path navigation bars use in the file transfer panel in the Access tab and in sessions now remembers previous directories and presents a list allowing the user to choose from one of these directories when entering in a new path.
- [Bug] Addresses an issue in the Administration tab where large server configurations may cause the Administration tab to continually prompt the technician about changes on the server.
- [Bug] Fixed an issue that may cause the Remote Access Service to incorrectly launch the elevation dialog on macOS, causing it to appear for 30 seconds before subsequently failing to launch.
- [Bug] Fixed an issue where Alerts with certain machines or groups picked in the alert configuration may result in the alert failing to be saved correctly on the SimpleHelp server.
- [Bug] Fixed an issue where machine filters that list particular machines would not show the machine names in the filter configuration if the machines had subsequently been removed from the machine list.
SimpleHelp 5.1.2 (20190510-114715)
- [Minor] The Remote Access Provider app list is now scrollable.
- [Minor] The server now caches alert history artefacts, so large server installations with thousands of trigger and reset events will scale better.
- [Bug] Fixed an issue where alerts may fail to load in the Technician Console correctly.
- [Bug] Fixed an issue causing the confirmation dialogs to appear twice for certain actions in the Advanced actions panel for remote machines.
- [Bug] The config.configurable file now supports the setting of Diffie-Hellman cipher key sizes.
- [Bug] Fixed an issue that could cause the metrics in the Access tab to not update continuously, particularly when scrolling the machine list.
- [Bug] Fixed an issue causing the saving of recording metadata to possibly fail depending on the default password specified in the Machine Group permissions.
- [Bug] Fixed an issue where the File Transfer 'New Folder' and 'Delete' dialogs could only be closed correctly by pressing Enter.
- [Bug] Fixed an issue causing the ARM Remote Access Service executable to fail to launch correctly on some systems.
- [Bug] The last restart times in the details panel no longer require the technician console and server to be in the same timezone.
- [Bug] Fixed an issue where the Connect button may not start a session when connecting to a headless remote machine.
- [Bug] Fixed a minor UI issue where the machine details panel might show the yellow warning panel, but without any text visible. This happens in situations where a remote machine has resolved the problem it was reporting but it has not notified the server yet.
- [Bug] Fixed an issue where the server might not allow a license to be used if it is out of support.
- [Bug] Remote machines that reboot may report no networking data, which could result in the LAN and WAN IPs being blank in the technician console.
SimpleHelp 5.1.1 (20190506-231850)
- [Minor] The Alert History table now includes the names of the machines that caused a trigger event to occur.
- [Minor] The Sessions table now automatically updates the session durations in the table.
- [Bug] All Windows executables and installers are resigned to avoid incorrect classifications by security software.
- [Bug] Fixed an issue causing the fields in the Support application to not show if a disclaimer is not in use.
- [Bug] Fixed an issue causing the Access tab metrics to not updating after some time if the group selection is not changed.
- [Bug] Fixed an issue where many concurrent Alerts may cause erroneous trigger and reset entries in the Alert history.
- [Bug] Fixed an issue where the Autodetect screen scaling setting was not detecting the machine scaling correctly, causing the user interface to default to its smallest size.
- [Bug] Fixed an issue where a change in Alert selection would not update the History table if it was visible.
- [Bug] Fixed an issue where recordings of sessions were not processing the first base frame, causing update blocks to be visible and the video to appear corrupted.
- [Bug] Fixed an issue causing sessions to Linux machines that do not have Xorg libraries installed to fail.
- [Bug] Fixed an issue where reconnected sessions were duplicated in the Sessions table.
- [Bug] Fixed an issue where duplicate scrollbars make it hard to navigate the list of tools when launching a tool in the Access tab.
- [Bug] A number of colour and layout improvements in dark mode.
SimpleHelp 5.1.0 (20190425-221639)
- [Feature] Server Administrators - technician accounts can be granted permission to act as server administrators, or administrators for particular technician groups. If a technician is a server administrator they have the same access and permissions as the SimpleHelpAdmin user. If a technician is a group administrator then they can manage technician accounts in that group only.
- [Feature] Machine Filters - when filtering machines in technician accounts, technician groups or alert configuration, it is now possible to visually pick the changes and groups to include or exclude. The previous method of defining filters is still available under Advanced Machine Filters. See the Filtering Guide for additional information.
- [Feature] Machine-Specific Group Permissions - when configuring a technician group it is often desirable to have a different set of permissions for different machines or machines groups. With machine-specific group permissions you can now define how certain permissions are defined depending on whether a particular machine or group is connected to.
- [Feature] Machine Session History - view the session history of connections to a particular machine from right within the Access tab, including the ability to view technician comments and chat details.
- [Feature] Dark Mode - choose between the standard visual interface or switch to a dark visual design.
- [Feature] Alert Reasons - alerts will now produce a contextual reason describing why they triggered or reset. The reason can be used to infer what condition caused the alert to trigger on a remote machine, such as the name of a disk that is running low on space, or the name of a process that is consuming excessive CPU. These reasons are also passed through to the trigger and reset actions, so can be included into any subsequent actions taken.
- [Feature] Alert History - view the historical times and reasons for when an alert triggered or reset, from within the Alerts tab.
- [Feature] Operating System Details - the access tab now contains a visual icon for the operating system, and also includes summary details used to differentiate one operating system version from another.
- [Feature] Diagnostics Improvements - CPU, memory and disk metrics now include the previous 5 minutes of readings rather than just the most recent 10 readings. The Diagnostics mode layout has also been improved in a session, and includes hardware details of the remote client.
- [Feature] Configurable UI Scaling - technicians can now easily make the visual components and text used in SimpleHelp larger or smaller from the Technician Preferences tab of the Technician Console.
- [Feature] HTTP Web API - create comprehensive and meaningful integrations through our new HTTP Web API. Use HTTP queries to fetch the state of the server, or to make configuration changes.
- [Feature] VNC Mobile - use any supported third party VNC application to access SimpleHelp remote machines through your SimpleHelp server.
- [Feature] Queued Actions - queue machine actions that will be performed the next time a remote access service comes online. This allows you to perform actions like 'stop the service when it is next online' or 'migrate to a new server when next online'.
- [Feature] Active Session Table - the Active Sessions entry in the Access tab now shows a list of currently running sessions and the ability to easily terminate sessions.
- [Feature] History Tab Improvements - the history tab now includes a number of changes and improvements. Easily see session metrics that include the number of sessions, session duration and other details, all split across Support, Access and Presentations. Easily filter the History tab for a specific machine, group, or technician.
- [Feature] Direct Peer-to-peer TCP Connections - every TCP session will now attempt to establish a direct connection between the technician and remote machine. If established, data is sent directly between the technician and remote machine, and not via the SimpleHelp server, reducing latency and improving performance.
- [Feature] Peer-to-peer File Transfer - Direct peer-to-peer Access tab file transfers speed up file transfers from within the Access tab.
- [Feature] Multiple Alert Actions - Configure any number of actions that are performed sequentially when an alert triggers or resets.
- [Feature] History Reports - Improved Technician and History reports, including the ability to produce PDF reports.
- [Feature] Windows 2019 - SimpleHelp now identifies Windows 2019 accurately.
- [Feature] Support Session Reconnecting - Remote support sessions will now automatically attempt to reconnect to an installed remote access service (if one exists).
- [Minor] Rebooting to Safe Mode on Windows 10 now initialises networking.
- [Minor] The uninstaller of all SimpleHelp applications is faster and more reliable.
- [Minor] The Enterprise tier now allows the simulation of SimpleHelp sessions to help ensure server scalability and load management.
- [Minor] The Group Access provider app now allows you to easily configure what is included in the technician console provided to the user.
- [Minor] The disk space alert can now be configured to include or exclude particular disks by name.
- [Minor] Running app tunnels can now be reconnected, and the command line application relaunched.
- [Minor] Show machine uptime in Access tab, and persist the last response time across server restarts.
- [Minor] Improved File Transfer UI in a session to more easily manage local and remote files.
- [Minor] Toolbox Import and Export allow technicians to easily import, export and share tool configurations and resources.
- [Minor] Easily monitor and manage SimpleHelp's memory usage using new Administration tab controls in the Server Health section.
- [Minor] Additional machine actions in the Access tab to Reboot a remote machine and to Restart a service.
- [Minor] SSL HTTP forwarding is now an option in the Administration tab to forward all HTTP traffic to HTTPS.
- [Minor] The History Tab show shows the group of a remote machine in the sessions list.
- [Minor] The SMTP configuration now allows you to choose whether to attempt to send emails as technicians or not. Some SMTP servers do not allow the sending of emails as other users.
- [Minor] The LDAPS SSL certificate can now be added to the SimpleHelp Certificate Store from the Administration tab.
- [Minor] The Remote Machine Offline timeout is now user configurable.
- [Minor] The Services tab in Diagnostics and the detected remote usernames now supports service details using non-latin characters.
- [Minor] Copy and Paste improvements, particularly when copying text with unicode characters.
- [Minor] SimpleHelp will attempt to pick a meaningful IP for the LAN IP column in the Access tab.
- [Minor] Added a technician preference and Technician Group permission to disable control on session startup.
- [Minor] Technician accounts can now automatically be timed out and disabled.
- [Minor] Added an Administration setting to automatically remove old recordings after a period of time.
- [Minor] Alerts will now no longer save while being edited to prevent particular alert configurations from being implemented on remote machines.
- [Minor] Large deployment improvements allows SimpleHelp to more easily handle systems with more than 10000 services.
- [Minor] Tool run results now can link back to the machine.
- [Minor] Additional branding options have been included to configure the website header and Remote Support header colours in the Branding section of the Administration tab.
- [Minor] Improved remote access service duplicate ID resolution, making the server more capable of resolving service ID conflicts in a timely fashion.
- [Bug] Fixed an issue causing Provider apps to sometimes not save correctly.
- [Bug] Fixed an issue causing service updates from v4.3 to v5.0 to fail.
- [Bug] Fixed an issue where history sessions always list the previous session's tunnel details.
- [Bug] Fixed a HiDPI issue where the registry key dialog was the incorrect size.
- [Bug] Fixed a HiDPI issue where the port tunnel configuration dialog was the incorrect size.
- [Bug] Fixed a Linux memory monitoring issue to make reported memory statistics more accurate.
- [Bug] Fixed an issue where a machine or customer filter that uses 'matches' may not reload correctly when changed.
Version 5.0 Releases
SimpleHelp 5.0.20 (20190305-124819)
SimpleHelp 5.0.15 contained a number of significant changes. Please take the time to make yourself familiar with these changes by reading our 5.0.15 release page prior to upgrading to 5.0.19.
- [Bug] Fixed an issue causing the Technician Console to freeze when technicians concurrently modify the server settings in the Administration tab.
- [Bug] Fixed an issue that caused the Technician Groups UI to reload when the configuration was changed.
- [Bug] Fixed an issue that prevented app profiles from saving.
- [Bug] Fixed an issue where Loading... was continuously shown in the History tab.
- [New] Added a workaround to prevent some AntiVirus and Malware applications from quarantining SimpleHelp.
- [New] Added a reason field to the Technician Login Failed server event.
- [New] SimpleHelp sessions now support an increased number of remote displays.
SimpleHelp 5.0.19 (20180919-124408)
- [Bug] Fixed an issue where the email and technician notification targets might not fire for certain alerts.
- [Bug] Improved mass deployment support on macOS.
- [Bug] Fixed an issue where the screenshot previews are cropped on HiDPI / scaled Windows environments.
- [Bug] Minor UI fixes in alert configurations.
- [Bug] Re-enabled email sending for the SimpleHelpAdmin account.
- [New] Included more verbose keystore errors when SSL configurations fail.
- [New] Server configuration conflict changes are now detected more accurately and technicians are notified.
- [New] Added the ability to specify the session request timeout when silently deploying a remote access service.
- [Change] SimpleHelp will not re-request access to a remote machine if a reconnect occurs directly right after a session ends (such as for a user switch).
SimpleHelp 5.0.18 (20180531-150822)
- [Bug] Fixes a critical issue that caused encrypted transcoding of videos to fail when synchronising videos with the server.
SimpleHelp 5.0.17 (20180524-141415)
- [Bug] Addresses a migration issue that could cause technician accounts to be lost.
- [New] Added technician notifications so that the SimpleHelpAdmin user can tell when server encryption has finished.
- [Change] The Delete session action in the History tab is now only present for the SimpleHelpAdmin user.
SimpleHelp 5.0.16 (20180522-140332)
- [New] You can now drag and drop files into a Toolbox configuration to add them as Toolbox resources.
- [Bug] Fixed an issue causing Access Reports to fail to complete when reporting over services that do not trust the SimpleHelp server.
- [Bug] Fixed an issue where new Remote Support installations on macOS would require the Remote Access Service to be installed twice before completing.
- [Bug] Fixed an issue where the log view in the Administration tab might not show all the log data.
- [Bug] Video encryption migration no longer prevents History searches from completing.
- [Bug] Fixed an issue where file transfer listings in the Access tab and in sessions were out of order or duplicating listings on certain operating systems.
- [Bug] Fixed an issue causing some mobile sessions to fail to launch.
SimpleHelp 5.0.15 (20180516-160556)
SimpleHelp 5.0.15 contains a number of significant changes. Please take the time to make yourself familiar with these changes by reading our 5.0.15 release page.
- [New] Large changes to how the SimpleHelp server stores data that may contain sensitive information. SimpleHelp now encrypts portions of the server's configuration, the server logs, the session history repository and all session recordings. For additional information see our 5.0.15 Privacy overview.
- [New] Added the ability to remove sessions from the History tab. Recent sessions will be removed immediately and older sessions will periodically be batched and removed from historical archives.
- [New] You can now easily add custom HTML text to the bottom of the Welcome and Download pages by creating a file configuration/html/footer.html with the HTML content.
- [New] Added the technician's profile image and server logo to the request access notifications.
- [New] The MAC address of network adapters is now included in the Inventory reports.
- [New] There are new serverconfig.xml tags that can be used to dictate which LDAP properties are automatically loaded by the SimpleHelp server.
- [New] Added a session menu option to request viewing or control permissions.
- [Bug] Fixed an issue where usernames with non-latin characters collected from remote access machines might display incorrectly in the Access tab.
- [Bug] Fixed a delay in the Session UI when using the Lock the Remote Desktop Technician Group permission.
- [Bug] Fixed an issue causing silent reconnects to fail. SimpleHelp will not always attempt to reconnect a remote access session after an unexpected disconnect.
- [Bug] Fixed an issue causing the Must Request View permission to fail to apply in certain situations.
- [Bug] Fixed an issue where the session menu might show actions not applicable in a session just after the session has initialised.
- [Bug] Fixed an issue in the Diagnostics Panel and in the Technician Table (in the Administration tab) causing the ordering of entries to be incorrect.
- [Bug] Fixed an issue where simplehelp:// protocol sessions might fail to initialise after a session in the Technician Console starts up.
- [Bug] Fixed an issue preventing multiple machines from being removed from the Block list at the same time.
SimpleHelp 5.0.14 (5-0-20180306-144429)
- Fixed a versioning issue causing the upgrading of 4.3 Remote Access Services to fail.
SimpleHelp 5.0.13 (5-0-20180228-115159)
- Added a new Server Event to send notifications once a remote machine is offline for a set duration.
- Added the MAC address and name of network interfaces to the hardware inventory report.
- Added the synchronisation of Caps Lock and Scroll Lock between the technician and remote machines.
- Improved server support for automated security scanners.
- Improved keyboard mapping support on Linux.
- Improved support for quoted text in the Access tab filter field.
- Improved performance of server configuration saving and reloading.
- Improved support for additional SSL ciphers.
- Fixed an issue where Terminal support may incorrectly truncate output.
- Fixed an issue where the remote access service may create temporary files and not clean them up immediately.
- Fixed an issue where Windows might delay the start of a session by blocking Aero disabling.
- Fixed an issue causing SimpleHelp to not work correctly on macOS 10.7.3 or earlier 32bit installations.
- Fixed an issue causing the Windows Event Log alert threshold to trigger and immediately reset.
- Fixed an issue causing the ordering of files in File Transfer to be incorrect.
- Fixed an issue causing long running sessions to request multi tier authentication again.
- Fixed an issue causing the mouse pointer on negative coordinate display to not appear at the correct location.
- Fixed an issue where a multi-image favicon may not appear in the Branding section of the Administration tab.
- Fixed an issue where services running a more recent version than the server will indicate that they need to be restarted.
SimpleHelp 5.0.12 (5-0-20171220-213335)
- Fixed an issue causing the list of technicians to not load in the Administration tab.
- Fixed an issue causing new alerts to not save on some servers.
- Fixed an issue where the Alerts and Access tabs may not reload their layouts correctly when switching between normal and HiDPI technician displays.
- Minor improvements to the layout of the Alerts tab.
SimpleHelp 5.0.11 (5-0-20171211-161829)
- Fixed an issue where certain remote support sessions may cause the history tab to not update correctly.
- Fixed an issue where session switch state may not load correctly.
- Group Access user dialog now allows multiple selection and scrolling.
- Minor improvements to the Services and Apps tab in Diagnostics mode.
SimpleHelp 5.0.10 (5-0-20171205-133930)
- Fixed an issue where mouse pointer locations on HiDPI technician machines were a few pixels off.
- Fixed an issue causing ALT shortcuts to not be processed in the technician console.
- Added the ability to show group SimpleHelp technician accounts in the Administration tab.
- Fixed an issue causing the Allow / Deny dialog to show for a while after a technician closes a session requesting access.
- Fixed an issue where the console in the diagnostics mode would not receive focus if switching to diagnostics.
- Added support for Azure Active Directory authentication.
- Fixed an issue that may cause Powershell scripts to not execute on the remote machine.
- Fixed an issue causing event serilisation to fail when posting event data to a HTTP URL.
- Fixed an issue causing applications not to launch on Ubuntu 16.04.3.
- Fixed an issue where all files and folders in the file transfer panel might be incorrectly selected after an action.
- Fixed an issue which may cause technician console settings to revert to the default settings.
SimpleHelp 5.0.9 (5-0-20171108-132122)
- Added the ability to connect to RDP sessions for File Transfer, Diagnostics and Terminal sessions.
- Fixed an issue where switching between Windows workspaces might result in the Windows key not being released.
- Fixed an issue where app-based authentication codes are requested every time a session is started.
- Fixed an issue where the custom scheduled alert action dialog may not add the threshold correctly when complete.
- Fixed an issue where SimpleHelp servers in different timezones may not show synchronised recordings.
- Fixed an issue where History entries may not appear on the last day of the month.
- Fixed an issue where Inventory Reports might show incorrect uptime dates.
- Fixed a number of small UI issues on HiDPI Windows installations.
SimpleHelp 5.0.8 (5-0-20170929-133044)
- Fixed an issue where the script tool interpreter would be reset whenever it was loaded in the Technician Console.
- Fixed an issue affecting some macOS High Sierra upgrades where the Technician Console would not launch correctly.
- Added showing of technician session summary comments to the History tab.
SimpleHelp 5.0.7 (5-0-20170921-102017)
- Added script support for tools to easily create, and edit scripts and have them execute on remote machines.
- Added the ability to run multiple tools on a remote machine concurrently.
- Added improved tool feedback, especially when tools fail to run correctly.
- Added the ability to launch a tool and not wait for it to complete (useful when using a tool to launch a remote application).
- Added a Administrator server option to automatically forget offline machines after timeouts.
- Added support to App Tunnels to allow connecting to remote machines with machine passwords.
- Improved AntiVirus alert detection for server versions of Windows, and added an option to exclude Windows Defender.
- Improved tool feedback so that running tools will return output as it is produced.
- Improved the console colours to make them more legible, especially when connecting to Linux services.
- Fixed an issue where disabling monitoring management would prohibit the use of other service actions.
- Fixed toolbox sharing between anonymous technicians without SimpleHelp accounts.
- Fixed an issue where the ordering of machines may reverse.
- Fixed an issue where terminating the technician console while a recording is synchronising may result in the video not completing the next time.
- Fixed an issue where scrollbars would not show when zooming with fit-all or hit-height scaling.
- Fixed an issue where disk space metrics would not get reported if the percentage free space was very small.
- Fixed an issue where tool runs wouldn't always resolve environment variables correctly.
- Fixed an issue where hardware details would blank on Windows.
- Fixed an issue where certain hardware details were not collected on macOS Mavericks.
- Fixed an issue where technician comments were not shown in the History tab.
- Fixed an issue causing language switching in the technician console to fail on some installations.
- Fixed an issue where high latency connections on unstable networks could use server resources that would not subsequently get freed.
SimpleHelp 5.0.6 (5-0-20170802-103706)
- Fixed an issue where temporary services created when issuing Ctrl+Alt+Del on a Windows host may not remove themselves correctly.
- Fixed an issue where the remote access service could create too many firewall rules when starting up.
- Fixed an issue causing 3.12 services to fail to upgrade.
- Fixed an issue where the Remote Access Configuration's Test functionality may not default to port 443 for HTTPS.
- Fixed an issue causing the Terminal Connect option to not show in the connections menu.
- Fixed an issue where presentations may not be able to connect to the SimpleHelp server when starting up.
SimpleHelp 5.0.5 (5-0-20170724-141121)
- Fixed an issue causing filtering on mobile to fail on certain Android browsers.
- Fixed an issue where SimpleHelp may list a purchased license as a trial erroneously.
SimpleHelp 5.0.4 (5-0-20170723-223515)
- Improved backwards compatibility for customers upgrading from v4.1 or v4.2 directly to v5.0. This will address general connectivity and upgrading issues in this situation.
- Improved the ability to switch languages in the remote support application.
- Improved the file accessibility alert to also monitor the existence of directories.
- Improved the ordering of network interfaces in the access tab to list virtual interfaces last.
- Switched the default file transfer file ordering to honour the underlying operating system.
- Fixed an issue were reinstated port forwarding rules would not automatically be enabled on session start.
- Fixed an issue where new port forwarding rules might not initialise correctly.
- Fixed an issue causing alerts to stall and not update.
- Fixed an issue which could result in machines in the Access tab hierarchy from appearing blank.
- Fixed a rendering issue in the file transfer shortcuts menu.
- Fixed an issue where the chat tab in the history panel might not show for some sessions.
- Fixed an issue where the reboot dialog could appear too small.
- Fixed Linux CPU speed units in the Access tab.
- Fixed minor rendering issues.
- Fixed an issue where you could still issue Ctrl+Alt+Del if control was disabled.
- Fixed an issue where the waiting times in the support queue might reset to 0.
- Fixed the drop down notification panel in the session user interface to prevent it from flickering.
SimpleHelp 5.0.3 (5-0-20170713-200928)
- Fixed an issue where anonymous technicians may get a connection failure when connecting to a remote access service.
- Fixed an issue where upgraded remote access services were unable to connect to SimpleHelp servers with certain SSL certificates.
SimpleHelp 5.0.2 (5-0-20170710-155545)
- Fixed an issue where anonymous technicians may get assigned a subset of their configured permissions on login.
- Fixed additional issues when typing on Windows with text typed keyboard mode.
- Fixed an issue where the SimpleHelp logo may not render correctly on Linux.
- Fixed an issue where the SimpleHelp Windows installer couldn't terminate the previous server installation properly.
SimpleHelp 5.0.1 (5-0-20170707-171653)
- Improved Terminal functionality, with output scrolling, copy and paste functionality.
- Improved support in text mapping mode for control codes (CTRL-C, CTRL-X) on Windows.
- Added additional product name and build version information to the operating system summaries for remote machines.
- Fixed an issue where typing a character that does not appear on the remote keyboard layout might produce two instances of the character.
- Fixed an issue causing the Choose button to fail in the remote access configuration if a required icon was not present.
- Fixed an issue where the server might incorrectly determine that a email multi-tier configuration is incomplete.
SimpleHelp 5.0.0 (5-0-20170703-172225)
- Added a new scalable user interface for technician, customer and remote access applications, with support for High DPI displays.
- Added App Tunnels to allow seamless connections through SimpleHelp to third party services on the remote network.
- Added mass deployment functionality to push the remote access service onto remote machines from the technician console.
- Added provider functionality to allow you to easily share SimpleHelp access with your customers.
- Added scheduled tool execution and customised alerts.
- Added license server support allowing multiple SimpleHelp servers to fetch license allocations from a central server.
- Added server synchronisation to push session history and session tokens between two SimpleHelp servers.
- Added mass notify to allow technicians to message users of remote access services.
- Improved Technician Groups so that they are now merged on login so that technicians no longer need to pick their login group.
- Improved session types and the way they are configured in the session user interface.
- Improved typing support for all operating systems, removing custom mappings and querying the operating system for updated mappings when required.
- Improved HTTPS-only support.
Version 4.4 Releases
Build 4-4-20170407-050933
- Fixed an issue where SSL cipher and protocols settings may not be applied if a request comes into the server prior to the configuration being loaded.
- Fixed a font rendering issue on some Windows installations with ClearType enabled.
- Fixed an issue where using certain characters in a company name could cause the app authentication QR code to not work in some TOTP applications.
- Fixed an issue where process running alert thresholds would not match certain process names.
- Fixed an issue where new machines would temporarily appear in the Access tab with a security warning.
- Fixed an issue where rapid traversal of the history tab could cause the server to use too much memory for a short time.
- Fixed an issue where the technician username is not remembered in the technician console after logout.
- Reduced permissions for remote access service installation files on macOS.
- Reduced server extraneous logging.
Build 4-4-20170331-144409
- Improved CPU usage of the server when many remote access services are registering.
- Improved application launch time after an update.
- Improved collision detection when remote access services are cloned and are using the same IDs.
- Improved performance of SSL remote access service registrations, reducing CPU and server socket usage.
- Included a range of security enhancements.
- Fixed an issue cause session to terminate if audio capture failed unexpectedly.
- Fixed an issue where a technician group's hostname was not being used correctly.
- Fixed an issue where selecting a language on the Welcome Dialog would result in additional language-specific buttons from appearing.
- Fixed an issue where applications updating over SSL might fail.
- Fixed an issue where toolboxes shared in groups might not be visible to all technicians.
- Fixed an issue where TLS downgrading would fail if the application were updating over HTTP.
- Fixed an issue causing email codes to not be sent correctly for anonymous technicians.
- Fixed an issue causing searches to not update the Access tab.
- Fixed a server-side issue that may cause presentations to fail to start.
- Fixed an issue causing firewall detection to fail on Windows Server.
Build 4-4-20170317-163534
- Improved TLS 1.2 and 1.1 fallback to address an issue that might prevent the support application from connecting to a SimpleHelp server over SSL.
Build 4-4-20170315-132055
- Fixed issues that may cause instability in the server, particular for many HTTP remote access services.
- Fixed an issue causing typing on en_US locales to fail on older versions of macOS.
- Fixed an issue causing the technician console to lock when searching in the Access tab.
- Fixed an issue causing the technician console lock on Windows after a few login / logout sequences.
- Fixed an issue causing group filtering for the techsloggedin page to be incorrect.
- Improved server scalability and stability, particularly for SSL and HTTP heavy servers.
- Fixed an issue causing presentations to fail when using server failover.
- Fixed an issue causing the chat panel to fail when logged in as SimpleHelpAdmin, if customers were using invitations.
- Fixed an issue where automatic screen recording might cause a session reconnect to fail.
- Fixed an issue where the server may briefly pause every hour when performing many disk writes.
- Fixed an issue where the Send Key dialog could cause a session disconnect on Linux.
- Fixed an issue where the JSON server stats page would fail to load.
- Added a View Machine action for Monitoring Alert notifications.
- Improved TLS 1.1 and 1.2 support.
- Improved the embed scripts to avoid security test warnings related to cross-site scripting vulnerabilities.
Build 4-4-20170302-103325
- Fixed an issue where SSL connections to the server might leak sockets.
- Fixed an issue where the server might increase socket usage if under load.
- Fixed an issue causing profile applications to fail to install silently.
- Fixed an issue causing the profile application configuration to save intermittently, and incorrectly.
- Fixed an issue causing file transfer sizes to report incorrectly.
- Fixed issues causing typing in the mobile client to fail on some Android devices.
- Fixed an issue causing the remote access service dialog to close when adding a URL from within a session.
- Fixed an issue causing the remote access service installation to fail, when installing again from within a remote access session.
- Fixed an issue causing the file chooser dialog to not show drive letters when picking a toolbox resource.
- Fixed an issue where third party files written in the SimpleHelp installation folder might cause the session history to not migrate properly when installing v4.4.
- Added file transfer resuming.
- Added support for MFA app authentication when using an anonymous technician login.
- Added a ?groups parameter to techloggedin to return the number of logged in technicians in a particular group.
Build 4-4-20170217-161523
- Fixed an issue where on some servers the remote access session would consume CPU, and prevent Ctrl+Alt+Del from being issued.
- Fixed an issue where the technician's previous settings could override the group's settings for text echoing and control.
- Fixed an issue that would prevent multi-factor authenticate from working correctly with anonymously logged in technicians.
- Fixed an issue that caused a session to remain in the queue incorrectly for a few minutes.
- Fixed an issue where searching in the Access tab might cause the technician console to be unresponsive, or return the incorrect results.
- Improved toolbox persistence and reloading, particularly for anonymous logged in technicians.
Build 4-4-20170213-185308
- Fixed an issue where a matches machine filter might not include all matching machines.
- Fixed issues related to Monitoring permissions in the Access tab.
- Fixed an issue where a trusted service would be incorrectly reported as untrusted in the Access tab.
- Fixed an issue causing audio artefacts would repeat on the remote machine.
Build 4-4-20170212-211307
- Improves sessions initial connections on certain networks.
Build 4-4-20170210-171314
- Added the ability to configure TOTP authentication for the SimpleHelpAdmin user from the Administration tab.
- Added the ability for remote access services to reestablish the ID of a SimpleHelp server to prevent authenticity issues.
- Added an Admin script in the server installation folder to facilitate local password and multifactor resets.
- Fixed an issue where migrating a server installation to a new machine with a new config may result in old service installations not trusting the old SimpleHelp server.
- Fixed an issue which may cause the multifactor email templates to not load correctly.
- Fixed a Windows technician console issue that may prevent presentations from launching.
- Fixed a dialog issue causing the Remote Access preconfiguration UI to close if an additional service was added, or removed.
- Fixed an issue where machines may appear out of order, or duplicated, in the Access tab.
- Fixed an issue where the history tab may not update to show the most recent session.
- Fixed a permissions issue resulting in chat history not being collected correctly.
- Fixed an issue causing sensitive information to be included in the technician logs.
- Fixed an issue where technician consoles that are connected when a server is upgraded will continually attempt to reconnect and fail.
- Fixed an issue where multiple concurrent registrations may cause the server to lock and consume CPU.
Build 4-4-20170127-151955
- Fixed an issue where the macOS application DMGs would not contain the correct branding image.
- Fixed an issue where technician preferences for new technician account may not save correctly.
- Fixed the email address reported by the two factor authentication panel in mobile access.
- Fixed an issue prevent SimpleHelpAdmin mobile access if two factor authentication is enabled.
- Fixed an issue where non-SimpleHelp TCP connections would not get terminated by the server after they timeout.
Build 4-4-20170124-154629
- Fixed an issue where authentication tokens were not getting managed correctly, requiring continual re-authentication.
- Fixed the Block action label to count the number of machines in total.
- Fixed an issue where key releases were not sent to some remote Linux machines.
- Fixed the ability to control RDP sessions on a remote machine using both keyboard text entry modes.
Build 4-4-20170120-154100
- Fixed an issue where blocking of only offline machines would not get processed correctly.
- Fixed an issue where certain distributions of Linux could not be controlled.
- Fixed an issue that might caused the toolbox repository database to not load after an upgrade.
- Fixed an issue that caused the chat panel in the session user interface to grow if the remote machine had a long machine name.
- Fixed an issue which caused the support period to be reported incorrectly in update notifications.
- Fixed an issue that would prevent https:// URLS in the remote access service configuration application.
- Fixed an issue where disabling Remote Access features would cause the toolbox tab to be hidden.
- Fixed a regression causing the tools menu to open on the incorrect screen in multi-monitor setups.
Build 4-4 20170119-140712
- Fixed an issue that might prevent the addition of new remote access service URLs.
Build 4-4-20170118-141726
- Added app-based multi-tier authentication support for technicians.
- Added faster session change detection and reconnects, particularly when users are switched or logged out.
- Added CPU and Memory load average charts to machines in the Access tab.
- Added the details of the customer or remote machine to the session user interface.
- Added hardware details of machines in the Access tab.
- Added a permission to allow sessions if permission is required by the end user when a timeout occurs.
- Added support for multiple monitor previews in the Access tab.
- Added multiple RADIUS server support.
- Added visual alarm support to the session user interface so technicians can be notified of remote display changes.
- Added a new welcome dialog with technician and server language pickers.
- Added session data limits and frame rate limits to Technician Groups.
- Added system audio playback from remote Windows machines.
- Added the ability to lock the remote desktop, and a Technician Group permission to do so at the end of a session.
- Added UI to configure customer remote access services, and to manage their deployment.
- Added the ability to produce CSV hardware detail reports, and machine usage reports, for machines in the Access tab.
- Added ARM support for the remote access service.
- Added file transfer shortcuts for commonly used folders.
- Added a permission to prevent text echoing.
- Added the ability to ignore recovery partitions from disk space alerts.
- Added the ability to connect to a headless machine in file transfer, diagnostics or terminal mode.
- Improved mobile technician access.
- Improved alert creation and stability.
- Improved application load times.
- Improved terminal mode, including supporting command history and job management.
- Improved the file transfer information shown when transferring files.
- Improved colour reproduction when not using full colour.
- Improved French and Portuguese keyboard mappings.
- Improved the scalability of the server when many machines register using SSL.
- Improved server message queuing issues on high volume servers.
- Improved reconnects if the server is temporarily unavailable.
- Security enhancements to both the server and applications.
- Fixed an issue where connections may result in a black screen when connecting to a terminal server.
- Fixed the end of session duration reported in a summary event if a session is reconnected.
- Fixed an issue where technician group permissions may not be applied correctly.
- Fixed an issue where technician preferences may be reset.
- Fixed an issue where high volume servers may pause on Windows periodically.
- Fixed an issue causing sequential toolbox runs to only show the most recent one.
- Fixed an issue where the splash screen on 16bit Linux machines is black.
- Fixed an issue causing the tools menu to appear on the wrong monitor.
- Fixed an issue causing presentations to fail if multi-tier authentication is enabled.
- Fixed an issue causing RADIUS authentications to be re-requested on every new session.
Version 4.3 Releases
Build 4-3-20160528-222015
- Reinstated email templates for Alerts for non-SimpleHelpAdmin users.
- Fixed an issue where commands to run as part of an alert action were not wrapped correctly.
- Fixed an issue causing the remote cursor to sometimes scale incorrectly.
- Fixed an issue where technician preferences might be hidden depending on what server features are configured.
- Fixed an issue where the Windows Console output may require a keystroke to be pressed before appearing.
- Fixed an issue causing Check for Updates to stall.
- Fixed an issue preventing the effective control of recording uploads.
- Fixed an issue causing the server events panel configuration to not always load correctly.
- Fixed an issue causing recordings to be listed in the History tab, but not to appear in the details below.
- Improved technician console machine filtering.
Build 4-3-20160502-172122
- Disabled the server installer compression as it was causing issues on certain servers.
- Resigned SimpleHelp OS X applications as Gatekeeper was blocking the launch of SimpleHelp .apps on some OS X machines.
Build 4-3-20160428-085917
- The installers are now much smaller to download.
- Fixed an issue that may prevent a session from duplicating in the queue.
- Fixed an issue that would prevent Top Processes and Disk Usage monitoring metrics from updating correctly.
- Fixed an issue where multiple portrait monitors on Windows may be captured incorrectly.
- Fixed an issue where the configuration of one email action in an alert might affect the action of another alert.
- Fixed an issue introduced in the last build where a session may appear on the server for up to a minute before terminating.
- Fixed an issue where antivirus alerts were not detecting Sophos correctly.
- Improved server responsiveness if many HTTP services are configured.
- Improved keyboard performance across different locales.
- Improved process name detection so that alerts over running processes is easier to configure.
- Improved performance when very large avatars are used.
- Improved DMG stability and application signatures on OS X.
- Minor improvements to the layout of the chat panel.
- All applications now contain valid version information on Windows.
Build 4-3-20160304-105929
- Fixed an issue that could cause the technician application to fail to launch on Windows 64bit operating systems.
- Fixed an issue that would cause the remote access service to stop registering for two minutes when configured via the technician console.
Build 4-3-20160301-081409
- Added the ability to trial remote management functionality from within the technician console.
- Improved the OS X and Linux console support. SimpleHelp now uses a proper pseudo terminal.
- Improves UDP session stability when a technician or customer is running within a virtualised environment.
- Improved technician console support on Windows when text scaling is adjusted (for example, on Hi-DPI systems).
- Simplified the tune connection dialog and session connection type switching.
- Deprecated the use of SSL sessions. SimpleHelp will now use a SSL session if it is unable to establish a different type of session.
- Added further improvements to session and service management on OS X to prevent an issue where the service would continually restart.
- Remote Access Services are now marked with warning symbols in the technician console if they do not trust the SimpleHelp server.
- Fixed an issue causing some keystrokes to fail when attempting to reproduce keystrokes from text typed.
- Fixed an issue causing Ctrl+Alt+Del to fail in /mobile.
- Fixed an issue where the alert details panel wouldn't get populated correctly.
- Fixed an issue where the technician presence dialog could be resized.
- Fixed an OS X issue where alt / opt modifiers were not working correctly.
- Fixed an issue where the session timer would reset on a reconnect.
Build 4-3-20160124-113844
- Fixed an issue that may cause certain network events to result in UDP remote access services appearing offline.
- Fixed an issue that may cause OS X to prevent the remote access service from launching correctly, resulting in it grabbing focus from the user.
- Fixed an issue that may cause memory alert thresholds to trigger, and not reset.
- Fixed an issue that would cause multiple thresholds in trigger or reset groups to not be evaluated correctly.
- Fixed an issue that may cause typing to be prevented in a session.
- Fixed an issue that caused VNC sessions to TightVNC to fail.
- Fixed an issue that may cause machine filters to operate incorrectly.
- Fixed an issue that may cause the splash screen of an application to remain open on OS X.
- Fixed an issue that causes large backups to fail.
- Improved toolbox persistence and sharing between technicians.
- DMGs not automatically open a Finder window when opening.
- Added Serbian keyboard mappings and fixed Belgium mappings.
- Added log to file, log to XML and default email templates for located alert events.
Build 4-3-20151222-120640
- Improved Tool command execution. Tools can now specify an absolute or relative path, and can also include executables on the PATH.
- Added support for RDP sessions on Windows XP and 2003.
- Customer details are no longer required if you wish to use a queue password.
- Logging Framework and Alerting filters are now case insensitive.
- Fixed a problem where End of Session events in the logging framework were missing some fields.
- Fixed an issue causing the window bounds to be set on a reconnect.
- Fixed a problem where the session window will not start maximised on Windows.
- Fixed a problem on Windows 10 causing dialogs to be too small.
- Fixed an issue which could prevent the branding settings from saving correctly.
- Fixed an issue that caused the favourites to delay when set.
- Fixed an issue causing the Edit | Remote alert trigger and reset configuration buttons to permanently stay visible.
- Fixed an issue that may cause an error when renaming machines, resulting in the machines disappearing temporarily.
- Fixed an issue where the SMART status on OS X may be reported incorrectly.
Build 4-3-20151211-144705
- Improved Tool execution so that files can be run without needing to configure the tool with an absolute path.
- Renaming an alert now no longer switches the selected group.
- Improved alert management, specifically moving alerts between groups.
- Removed extraneous logging on the server to do with sending alerts to older services.
- Added a "Are you sure?" dialog when the customer attempts to close the session window.
- Fixed an issue on Windows causing the session window to appear behind the technician console.
- Fixed an issue causing mouse events on dual monitor Windows displays to something be sent to the wrong monitor.
- Fixed an issue where previously configure Black and White preferences were not being automatically updated to Colour.
- Fixed an issue preventing some variables from getting substituted into server event actions.
- Fixed an issue where the Server Status page may indicate that the SimpleHelp server is not listening on ports 80 and 443, even though it is.
- Fixed an issue causing the Choose button in the remote access service to fail.
- Fixed a UI issue where it may appear that multiple alerts with the same name share a single configuration.
- Fixed an issue causing preconfigured remote access services to fail to install silently.
- Fixed a bug causing the resending of two tier authentication codes to fail.
- Fixed a bug that caused the alert summary to not update correctly.
- Fixed a problem that sometimes prevents invitations from loading.
- Fixed a XML formatting error in the Status Page.
- Fixed a problem causing the technician application to fail to update correctly on Windows.
- Fixed a problem that may cause the technician application to require a reinstall on OS X.
- Fixed a build problem that caused the translations to break.
- Added an Apply button for IP address and port configuration.
- Removed the option to see the license details from the notification panel for standard technicians.
- Added the backup button into the Administration panel for trial servers.
- Fixed a problem resulting in the monitoring alerts and events UI not being updated correctly.
- Fixed an issue where the Active Session tree count may be incorrect.
- Fixed an issue causing the new version notification to appear incorrectly.
- Added the ability to connect to specific remote RDP sessions.
- Added Alerting functionality over monitored data.
- Added Toolboxes, allow technicians to execute automated commands on remote machines.
- Added WiFi signal strength to remote machine details in the Access tab.
- Added Terminal sessions allowing technicians to open a command prompt on any remote machine.
- Added RADIUS-based authentication.
- Added technician preferences for the initial scaling of the remote screen view.
- Added the ability to remember two tier authenticated technician machines.
- Added the ability to install the remote access service silently on headless Linux servers.
- Improved session startup time and technician console startup time.
- Improved key mapping support for sessions between different computer locales.
- Improved the Administration tab to more clearly detail configuration sections.
- Improved the performance of the UDP and HTTP transports, resulting in faster session performance.
- Fixed an issue causing the remote cursor position to be incorrectly set in machines with per-monitor DPI settings.
- Fixed an issue causing control to fail in a session started from a RDP session.
- Fixed an issue that may cause multiple remote access service processes to start on a remote machine.
- Fixed an issue where preregistered presentations artificially limit the number of attendees.
- Fixed an issue where stopping a presentation wouldn't notify the attendees.
- Fixed an issue causing the technician console to freeze on slow connections if a machine search is performed.
- Fixed an issue causing audible prompts to fail sometimes on Windows.
Version 4.2 Releases
Build 4-2-20150604-152326
- Improved session performance in 1* HTTP connections.
- Improved remote access service registrations on networks where UDP connections are sporadically blocked.
- Improved bandwidth usage by the remote access service when the SimpleHelp server is unavailable.
- Improved remote access service setup on Windows to prevent malware applications (like ComboFix) from terminating the service.
- Improved how the machine database is stored to make it more scalable on servers with particularly slow IO.
- Added support for Linux systemd-based remote access service installations.
- Added the ability to search for machines by identifier.
- Fixed OS X login prompt mouse control issues.
- Fixed an issue preventing old v3 services from being upgraded.
- Fixed an issue where the technician console fails to reactivate sometimes if the connection to the server goes down.
- Fixed an issue preventing the technician group permissions for session termination from applying.
- Fixed an issue where the SimpleHelp server might refuse connections to remote access services after some time.
- Fixed an issue preventing technicians from setting their passwords correctly.
- Fixed an issue where machine searches could hang the UI for some time.
- Fixed an issue where the session usage counter may be incorrect, specifically after a failed session.
Build 4-2-20150130-214007
- Added migration support to allow batch configuration of remote access services.
- Improved session stability on machines experiencing significant clock skew.
- Improved server performance where disks access is very slow.
- Added log size limiting for remote access services.
- Fixed an issue preventing control of the OS X login screen.
- Fixed an issue that prevented the SimpleHelp server from fulfilling remote access session requests.
Build 4-2-20150113-131810
- Fixed an issue where the SimpleHelp server would not process new connection requests.
- Fixed an issue that may result in service registrations failing.
- Fixed email customer details verification to include support for new TLDs.
Build 4-2-20141121-135013
- Fixes an issue preventing the End Session button from correctly terminating the session.
- Fixes an issue where a large number of groups in the Access tab may cause the technician console to fail.
Build 4-2-20141119-160729
- Includes a fix for services not registering correctly, or not uploading service information.
- Reduces server logging.
Build 4-2-20141107-094459
- Reduced session connect time and technician console login time.
- Added general improvements for OS X sessions.
- Fixed an issue preventing new remote access services from registering correctly.
- Fixed an issue where TCP reconnects would fail.
- Fixed an issue where mobile technician logins may be denied.
- Fixed an issue where the reconnect dialog may appear even though the session has no issues.
- Fixed an issue where the session duration was reported incorrectly for some events in the logging framework.
- Fixed an issue where monitoring would stop after some time in the technician console was inactive.
- Fixed an issue where a hidden chat panel would reappear on a reconnect.
- The status page now includes machine IDs for simpler integration.
Build 4-2-20141015-181232
- Addresses an issue preventing remote access service installations from within a support session from completing.
Build 4-2-20141007-213756
- Reduced server thread usage to allow for more sessions.
- Fixed an issue causing the Remote Acces Service to continually create new threads.
- Fixed an issue whereby the server could become stuck and would not allow new service registrations.
- Improved OS X Yosemite and OS X 10.9.5 support.
Build 4-2-20140905-164252
- Added server improvements to reduce memory usage and improve long term stability.
Build 4-2-20140901-153329
- Changed the quick invitation URL to point to the /customer page.
- Limited the amount of memory that video transcoding will use on the server.
- Fixed an issue causing the technician application to hang on Windows systems with a Desktop shortcut on their desktop.
- Fixed an issue where the machine DB folder may not be created.
Build 4-2-20140825-123247
- Fixed an issue causing mobile support sessions to fail.
- Fixed a stability issue in the server which may cause it to consume more memory than required over time.
Build 4-2-20140821-105141
- Added OS X Yosemite and Mavericks 10.9.5 signing support.
- Fixed an issue where a customer details label of 'Technician' may cause the customer queue to not display.
- Fixed an issue where spaces in the details labels are not encoded correctly.
- Fixed an issue causing video playback to fail in Firefox.
- Fixed an issue where the monitoring switch was not working in the Access grid view.
- Fixed an issue causing the Technician Remote Support Session event to fail to process.
- Fixed an issue preventing calling cards from displaying the customer's details correctly in certain cases.
Build 4-2-20140808-163342
- Reduced the number of threads that the server uses and improved server efficiency.
- SimpleHelp now supports multiple embed.js scripts on a single HTML page.
- Added a feature to automatically fetch technician photos from a LDAP server.
- Added scroll bars into the access tab when configuring a remote access service.
- Added the ability to pass variables into an end of session browser window.
- Fixed an issue that may cause the Remote Access Service to terminate on Windows.
- Fixed an issue where scrolling in the machine details panel was very slow on Windows.
- Fixed an issue causing the Linux 32bit server to fail to launch on multi-core systems.
- Fixed an issue where installing the remote access service via a session would always use UDP server urls.
- Fixed an issue whereby clicking to zoom the screenshot using a stylus may fail to register.
- Fixed an issue where a preconfigured HTTP server URL would not be correctly listed in the server URL list of the remote access service.
- Fixed an issue where a non-default group name for new services may result in a arbitrary tree structure.
- Fixed an issue preventing configuration backups from working.
- Fixed a UI issue that shows the default remote access service name as not being saved correctly.
- Fixed an issue where the Remote Support application was not notifying the customer if a session was terminated.
Build 4-2-20140729-071859
- Added a feature where remote access machines can have notification notes associated with them, which are shown when a session is started.
- Set the customer's name in the support queue to be their username if no details are collected.
- Fixed an issue introduced in 4.02 where sessions might get disconnected erroneously.
- Fixed an issue preventing shortcuts from being created for a preconfigured remote access service.
- Fixed an issue preventing the 'silent' parameter from working for preconfigured Remote Access services.
- Fixed an issue whereby UDP sessions could still be attempted if the technician's preference had enabled UDP Direct but disabled UDP.
- Fixed an issue where the stop init script was not working on Linux.
- Fixed an issue where word wrap in the chat panel did not occur on a word boundary.
- Fixed an issue preventing calling card creation for certain customer details.
- Fixed an issue where the last used time may be many years ago.
- Fixed an issue where the Linux remote access service would not restart on a X server restart (such as a user logout).
- Fixed an issue preventing the Linux service from starting on systemd servers.
- Fixed an issue causing the reconnect dialog to not be shown.
- Fixed an issue where a server's display configuration might cause a session to fail to start.
- The 'Slower Capture' option is now disabled for Mac OS and Linux.
- Fixed an issue causing video transcoding to fail on headless SimpleHelp servers.
Build 4-2-20140718-141930
- Improved session disconnect detection to provide more responsive session reconnecting.
- Added a duration to show when a machine was last in use.
- Added Remote Access Service preconfiguration options so that executables no longer need to be scripted for batch deployment.
- Added a delete=yes embed option that will automatically delete the Remote Support executable once launched.
- Fixed an issue where the Windows key might remain pressed once a session ends.
- Fixed an issue where two tier authentication might prevent a session from starting.
- Fixed a launch issue on OS X.
- Fixed an issue resulting in presentations with large monitors failing.
- Fixed an issue where technician names with non-latin characters were not displaying properly.
- Fixed a screen size detection issue resulting in incorrect screen choice options.
- Fixed an issue whereby a blank company name might prevent SimpleHelp from serving HTML pages.
Build 4-2-20140703-143309
- Added update frequency throttling to prevent faulty remote services from repeating to upgrade.
- Fixed a filters issue that would cause filters to not operate correctly on machines with no groups.
- Fixed a filters issue that would cause the filters to be saved unpredictably.
- Fixed a build issue that may prevent HTML recordings from playing.
- Fixed an issue that may cause video playback to fail on some systems.
- Fixed a translation issue in URL preferences.
Build 4-2-20140701-182923
- Fixes an issue that might prevent the creation of customer and machine filters.
- Fixes an issue that might prevent the viewing of screen recordings.
- Fixes an issue that causes the post session URL to not be saved and reloaded correctly.
Build 4-2-20140627-222046
- All new access tab user interface.
- Remote access services are remembered once they go offline.
- Services report key monitoring information, including the current user, IP, WAN IP and hostname.
- Services report statistics including disk, CPU and memory usage.
- Services upload intermittent screenshots.
- Added session recording functionality.
- Added a session history tab.
- Added notes to remote access services.
- Added two factor authentication for the SimpleHelpAdmin user.
- Added basic Windows 2000 support.
- Added drag and drop support to rename or move services.
- Added URL handlers for Windows and Mac OS so that sessions can be started with simplehelp:// URLs
- Added the ability to switch between 3*, 4* and 5* sessions.
- Added the ability to block remote access services.
- Added an option to restore the session window size and location.
- Added the ability to remotely view and copy files from a remote access service without a session.
- Added customer network details to the customer logging framework events.
- Added the ability to fetch the list of groups via the Remote Access Service Configuration app.
- Added CAD and screen recording controls to the Session UI.
- Added the ability to specify the ciphers that the server accepts for SSL.
- Added a checkbox to disable technician accounts.
- Added support for StartSSL certificates.
- Added explicit firewall exceptions for the remote access service on Windows.
- Added ability to launch prescribed commands, and to launch them elevated.
- Added auto-open to OS X DMGs.
- Added Windows elevation request option for support sessions in the Administration UI.
- Added support for opening a browser window after a support session.
- Added support for HTML emails to be sent via the logging framework.
- Added network information to logging framework customer events.
- Removed the need for a machine password when stopping a remote access service.
- Improved the file transfer UI to show the number of transfers and indicate total progress.
- Improved support for connecting to servers running on port 443 only.
- Improved performance of 4* sessions.
- Improved the sending of multiple key combinations.
- Improved LDAP display name detection.
- Improved file transfer for multiple files.
- Improved HTTP service registrations that may have resulted in services from falling off the available list.
- Improved IP detection in the server for HTTP sessions.
- Improved application launch on Windows which may result in a Error 740 failure.
- Improved the customer and machine filters UI.
- Improved handle management of RemoteAccess.exe on Windows.
- Improved performance when operating behind a HTTP proxy.
- Improved start in file transfer and diagnostics modes.
- Improved support for multiple users launching the same application concurrently.
Version 4.1
Build 4-1-20130913-221349
- Added the ability to launch sessions via the command line.
- Fixed an issue preventing the capture of certain Windows XP and 2003 cursors.
- Fixed an issue preventing remote access services from saving their configuration on OS X.
- Fixed an issue that may prevent the OS X remote access service from starting.
- Fixed an issue that may prevent the Linux remote access service from connecting to the X server.
- Fixed an issue preventing the reinstallation of the remote access service after it has been uninstalled.
- Fixed an issue preventing all applications from being launched by Windows users on roaming profiles.
- Fixed an issue causing proxy detection to fail in some situations.
- Fixed an issue preventing applications from loading on Windows 7 machines with non-ascii usernames.
- Fixed an issue preventing the Remote Access application from launching on Norwegian XP systems.
- Fixed an issue that prevented Remote Access services from registering using HTTPS.
- Fixed an issue that prevents direct connections from being launched via an applet.
- Fixed an issue that prevents the embed scripts from displaying correctly in IE7.
- Fixed an issue whereby the applet launch button had a Loading label rather than a Start label.
- Added a custom email address field to Remote Access Session logging framework events.
- Added core Windows 2000 support.
- Fixed a leak of handles on Windows for remote support sessions.
- Fixed an issue preventing servers from running on port 443 only.
- Fixed an issue causing application icons to render poorly.
Build 4-1-20130428-134132
- Fixes an issue preventing the technician application from loading on some Windows XP and 2003 machines.
- Improves the Windows installer in order to avoid file locking errors during installation.
Build 4-1-20130426-170229
- Fixed a Windows issue that prevents keystrokes from being registered.
- The remote access service URL no longer defaults to UDP.
- Fixed an issue whereby the remote support application would not run if the user has non-latin characters in their username.
- Fixed an issue causing the remote access service to fail to launch on systems behind a proxy.
- Improved reconnecting of sessions, especially over UDP.
- Added an option during remote access installation to not install menu shortcuts.
- Added icon grouping in Windows 7 and later.
- Improved application language detection and switching.
- Increased the timeout before machines are registered as being offline.
- Fixed an issue causing log sets with multiple filters to process events that should be excluded.
- Fixed an issue causing the drop down tools menu to appear on the incorrect monitor in multi-monitor setups.
- Fixed an issue which may cause the number of logged in technicians to be incorrect.
- Fixed an issue where the machine password is incorrectly required when updating machines.
- Fixed an issue preventing selecting multiple machines to update.
- Fixed an issue preventing technician restrictions from working.
- Fixed an issue preventing non-Latin characters appearing properly in emails.
- Fixed an issue where sessions to updated services might not have the correct details in the title.
- Fixed an issue causing the server to experience problems during heavy logging, causing sessions to slow or fail.
- Fixed an issue whereby European Portuguese keyboards were being detected as Brazilian Portuguese keyboards.
- Technician restrictions now apply to /mobile.
- SimpleHelp now picks up the technician display name and email address from active directory servers.
- The session window is now more responsive when sessions are closed.
- Fixed a problem that prevented the OS X service from being silently installed.
- Fixed an issue whereby recently updated services might disappear initially for up to 5 minutes before reregistering.
- Fixed an issue causing parameters that follow embed.js to not register.
- Includes translations for /access, /customer and /technician.
Build 4-1-20130402-123334
- New standalone applications for technicians, remote support and access services.
- No Java requirements on Windows and Linux.
- Windows 8 Support.
- Added support to view the same cursor as the customer.
- Improved service installation on OS X and Linux.
- Added new calling cards and machine shortcuts.
- Added support for VNC sessions.
- Improved file transfer speed and UI.
- Added event filtering to the logging framework.
- Remote access chat support.
- Added registry support to the diagnostics tab.
- Added a feature to restrict view to a single remote display.
- Fixed a problem where the close session dialog was blocked in full screen mode.
- Improved proxy authentication, detection and general support.
- The Remote Access Service is now auto-configured with the server's hostname.
- Improved screen resolution change detection on Linux.
- Added IP address information to RemoteMachine Online and RemoteMachine Offline events.
- Mobile logins display if the session limit has been exceeded.
- Mobile logins now include a group drop down box.
- Added the ability to specify default remote access machine names per technician group.
- Fixed an issue preventing presentations from working in IE8.
- Fixed an issue whereby the remote access service would report the incorrect architecture.
- Fixed an issue that could cause transport instability in networks with sensitive routers.
- Improved background switching on Windows and OS X.
- Moved the screen controls to the menu bar.
- Added column sorting and first character search to file transfer panel.
- Added 10.6 headless Mac support, and improved 10.6 Mac screen capture.
- Added the ability to specify the customer application filename.
- Added a checkbox to disable locally authenticated technician credentials.
- Improved performance on poor networks with high packet loss.
- Fixed Ctrl+Alt+Del on Windows 2003.
- Added branding supported in OS X DMGs.
- Added POST support for technician credentials.
- Added support for using OS X's Command key with remote Windows start menus.
- Added a launch API allowing for customised, in depth integration.
- Fixed an issue where OS X screen capture fails due to incorrect OS reported dimensions.
- Fixed an issue preventing rebooting on non-Windows machines.
- Fixed an issue which caused Windows Server 2012 to be incorrectly identified.
- Fixed an issue with translations in mobile and presentations pages.
- Fixed an issue resulting in corrupt screens on MacBook Air 11 and Retina Macs.
- Fixed a performance issue when scaling the remote desktop in OS X.
- Fixed a problem resulting in slower 4* connections.
- Fixed an issue where SimpleHelp held onto the Windows key when the screen was locked.
Version 3.12
Build 3-12-20120715-140546
- Fixed an issue that might prevent some dialogs from accepting keyboard input.
- Reintroduced ability to skip end session events.
Build 3-12-20120702-121628
- Sessions now default to UDP proxied via the server to work around firewall issues. Technicians can upgrade a session to UDP direct for better performance, or downgrade back down to UDP via the server.
- Technicians now have UI elements to show when a session is optimising (speeding up) and when it is running at full speed.
- Added two factor authentication for technician groups, requiring technicians to enter an additional passcode that the server emails them to login.
- Server configuration, details and disclaimer files are migrated into the configuration folder to ensure simpler updating in the future.
- The server autogenerates serverconfig.xml, disclaimer and customer details. Server updates no longer overwrite these and migrating is simpler.
- Greatly improved the efficiency of mobile and presentation screen retrieval.
- Persistent connections installed via a support session now copy all dependencies to ensure a more robust installation.
- Added a new method of sending control that is more responsive.
- Improved screen compression method to reduce CPU usage.
- The customer chat UI is now capable of supporting multiple technicians and duplicated sessions.
- Added a fix that was preventing Logging Framework menus from appearing for some users.
- Improved the session window so that it always appears on the top when a session is started.
- Session summary events are now sent regardless of whether the Advanced Session Close dialog is shown.
- The chat icon is now updated correctly with the number of missed messages.
- Removed dependencies on cmd.exe that were preventing session elevation in certain cases.
- Fixed an issue prevent mobile session and presentations on certain Linux-based servers.
- Fixed an issue preventing newer SimpleGateway services from connecting to older SimpleHelp servers.
- Fixed an issue preventing the technician console from correctly sorting the list of available machines when using Java 7.
- Fixed an issue resulting in incorrectly serialised session description events.
- Fixed an issue whereby connections may disconnect often or experience long delays
- Fixed an issue whereby one browser opening multiple presentations to the same server would cause many attendees to be registered
- Fixed an issue where technicians log in using a group password but then have the option to change their own password
- Fixed an issue where the standalone would not run if downloaded in IE and 'run' rather than 'save' was clicked
Build 3-12-20120419-123521
- Fixed the Mac OS X link in the overview panel.
- Corrected an internationalisation issue resulting in some characters not displaying correctly.
- Fixed an issue that prevented Ctrl+Alt+Del from executing in some remote access sessions.
- Fixed an issue resulting in sessions taking a long time to start.
- Addressed incorrectly reported available memory in diagnostic mode on Windows.
Build 3-12-20120416-160254
- Fixed an issue with newer mobile platforms whereby the controls were not repositioning correctly.
- Fixed an issue where customer logins were taking a long time on some Windows machines.
- Added functionality to autoscroll the chat window.
- Fixed an issue whereby screen blanking blocked the technicians view in certain multi-monitor configurations.
- Added a Reconnect button to reconnect a session when required.
- Setting the default username in the translation file to IGNORE will prevent the login box from remembering the previous username.
- Fixed an issue where Windows keys were still captured even if the technician console did not have focus.
- Fixed a UDP peer to peer issue that causing connections to fail during initialisation.
- Fixed an issue that broke technician logins where the credentials are supplied in the URL.
- To avoid numerous events during startup, the SimpleHelp server does not process Remote Machine Online events for the first five minutes.
- Fixed a timing issue that may result in the technician's avatar not showing on the Technician Presence Dialog
- Technicians who log in using group-based authentication (LDAP or group password) no longer have the option to change their password.
- Fixed an issue whereby technicians may, in specific cases, temporarily view the remote screen even if they have not been granted permission to do so.
- Overriding translations causes translations show during customer component update to not be shown.
- Fixed an issue whereby the corporate splash logo was not shown when blanking the screen in remote support sessions.
Build 3-12-20120410-123306
- Introduced faster UDP Direct Peer-to-peer Connections for faster remote support connections.
- New logging framework to easily capture and process server metrics.
- Faster technician login and session onnect.
- Support for the use of Windows-specific keys.
- Faster linux screencapture allows for faster, more stable screen processing.
- Windows screen capture is now more comprehensive, including the capture of layered windows.
- SimpleGateway remote access chat functionality.
- Invitations can now be shared with other technicians, or groups of technicians.
- Technicians can now set their own passwords.
- Invitation codes can now be passed into third party pages that contain the SimpleHelp components.
- Blank the customer's screen with your company logo, a title and message, allowing you to perform your tasks privately.
- Disable customer keyboard and mouse to avoid accidental interruptions.
- Send preconfigured standalone executables to customers for Mac OS X and Windows, including support to preconfigure an optional invitation code.
- The server is now more robust against denial of service attacks.
- Introduced an overview tab that provides all the essential SimpleHelp links on one page.
- Technicians can connect to remote machines in 'view only' mode without control, and optionally can request it when required.
- Technicians can request a connection to a remote machine prior to viewing the desktop.
- Added a host of new permissions for technician groups.
- Improved Background Disabling: Disabling of the background has been improved, both in its effectiveness and in its ability to reinstate the background.
- Choose to share all your screens during a presentations, or pick one from a list.
- Pass in the parameter &requestelevation=no to disable automatic customer elevation prompts.
- The new SimpleGateway service is more robust against server downtime and failure, ensuring it will always be able to reconnect after server failures.
- Connecting to OS X machines that are in a low power wake mode will be woken up fully.
- Technicians can specify avatars, and can logout their sessions.
- The Tune Dialog now contains a Session Tab that details and grades the type of connection you are currently using.
- Fixed an issue causing long launch times for customers, and failed elevation on systems with redirected folders.
- Double clicks are now more responsive, and more predictable.
- 3.12 contains a new code signing certificate.
- Remote access sessions can be terminated without them reconnecting.
- Fixed the Warning Dialog from continuously popping up in Internet Explorer sessions.
- Fixed an issue causing safe mode rebooting to fail.
- Sessions are now terminated more quickly, and are better at restoring preferences.
- SimpleHelp components now can be embedded to HTTPS-only servers.
- Mobile credentials are no longer stored in a mobile device's history.
- Presentations now work correctly on older versions of Internet Explorer.
- Fixed a presentation issue whereby attendees might be listed twice.
- Fixed the Initation Dialog's combobox which would not respond to mouse clicks on some systems.
- Fixed an issue resulting in the ordering of Customer Details not being saved correctly.
- Fixed an issue where the session would disconnect if the resolution was changed.
- Fixed an issue whereby dots may appear in whitespace.
- Sounds now play on more operating systems.
- Registering private presentations works properly.
- Missing icons in mobile caused by redirection has been fixed.
- Technician group filtering is more robust.
- Names in connectnow parameters can contain spaces.
Version 3.11
Build 3-11-20111020-110852
- Fixed a bug where SimpleGateway services on Mac OS were not connecting.
- Domain logins for elevation now support both forms of domain + user specification for login (domain\user and user@domain)
- Clipboard buttons restored and Ctrl-C automated transfer of clipboard from remote machine bug fixed
- Clipboard transfer speed improved
- Fixed an issue whereby invitation codes entered into the standalone client would fail to connect
- SimpleHelp server allowed extra memory by default to cater for mobile and presentations
- Number of connected machines/customers now shown on the tables
- Fixed an issue whereby a manual update of an older SimpleGateway service could cause session connection problems
- Fixed an issue whereby Ctrl Alt Delete may not work when connecting to older SimpleGateway installations
- Fixed an issue whereby private (unlisted) presentations would appear in the demo list
- Fixed an issue whereby the scrollbar may not be visible on the connected customers and machines panel
Version 3.10
Build 3-10-20110917-011913
- Fixed an issue whereby black and white encoding could be picked up by mobile or presentation sessions and cause them to present a corrupted screen
- Fixed an issue whereby mobile logins would fail for technicians with group logins
- Fixed an issue whereby if a presentation was configured to ask attendees for details but not a password it could either fail to load properly (white screen) or load but not show screen updates (grey screen with pointer)
Build 3-10-20110910-235200
- Support for SimpleGateway services to use UDP (note they must be updated manually or via the tools button on the tech client to use this feature)
- Standard invitation added for inviting customers to the standard customer URL
- Invitations can now specify technician groups for customers to connect to
- Connected tables in Support and Access tabs are collapsible
- Mobile modifier keys (Control, Alt, Shift...) in the keyboard section were out of sync with their state, so pressed would show as grey instead of blue
- Mobile typing area now remains after text is submitted to allow further typing or use of keys in keyboard area
- Mobile login technician group separator is now forward slash to allow backslash to be used in LDAP logins
- Clipboard buttons removed and autodetection of copy and paste improved
- Fixed an issue whereby mobile could fail if the server was a headless Linux or MacOS computer
- Fixed an issue whereby if the mobile controls menu was hidden the open button would need to be pressed twice to reopen
- Fixed an issue whereby white horizontal lines would appear in presentations in IE8/9
- Fixed an issue whereby self signed certificate generation and auto-generation might fail on Linux and MacOS servers
Version 3.9
Build 3-9-20110816-172900
- Mobile technician client for a wide range of mobile devices via '/mobile'. Includes support for Andoid phones and tables, iPhone and iPad and other devices / platforms.
- Mobile tech client includes support for SimpleHelp and SimpleGateway sessions including sending Ctrl-Alt-Delete and file transfer (downloads to mobile device).
- Technicians can now share their screens and host presentations to one or more attendees simultaneously.
- Technicians can now create custom invitations for customers and send them out by email.
- Improved look and feel of Technician and Customer clients including reduced number of main tabs.
- Improvements to screen update speed and session responsiveness.
- Support for MacOS X Lion (10.7).
- Lowered session bandwidth usage.
- Online (smaller) standalone customer client for Windows now reduces download size for customer in many cases.
- Support for SSL and HTTPS where company policy requires it including certificates and autogeneration of self-signed certificates.
- Support for TCP port forwarding to and from the remote machine, allowing native programs to be used to access remote services (e.g. Telnet or SSH).
- Automatically configured sessions ('connectnow' sessions) can now specify a start mode of screen, file or diagnostics.
- Admin console now contains ability to check for updates.
- Admin console now allows an automatic assessment of server setup and public availability, with automatic attempt to open up public access.
- Ability to repair SimpleGateway services on rare occasions where updates fail due to network errors etc.
- Rename dialog in file transfer mode now shows the current file name to allow easy modifications.
- OS daemon (service) installation scripts added to all platforms SimpleGateway Service installer.
- Fixed an issue whereby a message might appear on the remote machine saying '--setwallpaper' could not be found.
- Fixed an issue whereby elevation might fail if cmd.exe had been disabled by group policy.
- Fixed an issue whereby the 'In Use' marker on SimpleGateway services in the Access tab would be incorrect.
Version 3.8
Build 3-8-20100818-065000
- Improved handling of UAC and elevation allowing UAC dialogs to be viewed and controlled if elevated.
- Improved connections in restrictive environments (please add port 443 to your servers listening ports to take full advantage.
- Issue Ctrl+Alt+Del from inside SimpleHelp sessions.
- Improved SimpleGateway installation on Windows from inside SimpleHelp sessions.
- Improved SimpleGateway installation in SimpleHelp Standalone connections.
- Introduced elevation prompt when installing SimpleGateway if not already elevated.
- Added BIOS information in Diagnostic Mode.
- Fixed a problem where a technician might consistently get a 'Server Version Mismatch' error.
- Improved RDP session detection.
Build 3-8-20100818-044000
- Fixed an issue whereby multiple monitors may cause mouse issues or corruption in screen
- Fixed an issue whereby Windows aero being left on while hardware acceleration is on could cause corruption in screen
- Sensitive parts of server configuration file are now encrypted
- Increased SimpleGateway machine connect timeout to allow for slower machines
- Improved handling of error condition whereby an operating system (e.g. Linux) has run out of file handles
- Fixed an issue whereby desktop background etc may be restored when a session exits which is part of a number of duplicate sessions
- SimpleGateway connections installed from within SimpleHelp now contain all customer information by default
- Fixed an issue whereby a translation was not being applied to one element in the LDAP configuration dialog
Build 3-8-20100818-036000
- Improved CAD sending on Vista, Windows 7, Server 2008 and above
- Improved proxy detection
Build 3-8-20100818-032000
- Ability to set specific technicians on customer URL
- Fixed an issue whereby reboot into safe mode would not be allowed on Windows XP
- Fixed an issue with closing the technician session window
Build 3-8-20100817-020000
- Improved installation of persistent connection service for both standalone sessions and on-demand sessions
- Fixed an issue whereby backgrounds were not disabled on Windows XP
- Improved UAC disabling and RDP checking
Build 3-8-20100817-174952
- Fixes a problem whereby Ctrl+Alt+Del would not be sent on pre-Vista versions of Windows
Build 3-8-20100817-174952
- Admin privileges are no longer required when using the SimpleHelp customer client (they can be denied and the session will progress with non-admin privileges)
- Standalone SimpleHelp clients (download and execute with no install) available for Windows and MacOS where Java is not available on the customer side
- Admin privileges are not required for Standalone SimpleHelp clients, allowing any normal user to connect without installation or elevated privileges
- Option to elevate the session on Vista, Win7 and 2008+ by either entering credentials on the Technician side or prompting on the remote machine.
- Menu item for reboot with option to reboot into Safe Mode on Windows
- Broken SimpleGateway sessions due to login on Vista, Windows 7 and Server 2008 or are now automatically re-established
- SimpleGateway sessions are now automatically re-established after reboot
- Screen updates have been accelerated allowing for better responsiveness and lower CPU usage on the remote machine
- SimpleHelp Sessions started from inside RDP sessions can now be viewed
- Technician information can be specified on the URL to allow for more in-depth integration
- LDAP authentication has been improved and made more flexible
- Popup on technicial client disconnect
- Optional password restriction on the customer queue details form
- Optional technician-specific restriction on customer remote support link
- Optional username and group specified on technician login link
- The TempWmicBatchFile.bat generated on windows during diagnostics mode is no longer being generated
- Fixed a problem whereby an RDP switch attempt, CAD signal or a SimpleGateway service install/uninstall could delay input from being sent for a minute
- Fixed a problem whereby the RDP switch attempt would fail
- Fixed a problem whereby elevation and UAC would not be dealt with properly on 64-bit machines (Vista, Windows 7, server 2008 etc)
- Background colour improved on MacOS
- Zoom slider allows scaling to be tailored to requirements
- Zoom buttons allow auto fit to height, all or 1:1
- Notifications are now delivered from drop-downs
- Improved client layout in HTML for use on small size screens (netbooks etc)
- Fixed a problem whereby the screen saver was not being disabled on Windows 7, server 2008 etc
- Fixed a problem whereby session summaries would not be sent if the session was disconnected by the customer
- Fixed a problem whereby the background image was not being disabled on Windows 7, server 2008 etc
- Variables entered into the SG service installation dialog are now picked up on the remote machine, not the technician machine
- UAC is now re-enabled to previous values at the end of a session
- SimpleGateway / SimpleHelp specific tabs can now be enabled or disabled in the Admin tab
- File transfers for lots of files have been sped up
- Fixes a bug where file overwrites may fail
- Fixes a bug where file transfer progress may stick at 90% even though the entire file has been transferred
- Fixes a bug where file put mirrors may not work due to the overwrite failing
- File transfer now displays the sizes of remote files
- File transfers now preserve the last modified time of the transferred file
- Fixed a bug whereby the file transfers may run slowly, particularly when fetching files from the remote machine
- Connectnow=off, now allows prepopulation of customer details without automatic connection and disclaimer skipping
- Windows Vista, 7 and Server 2008 now only prompt once for UAC elevation
- Fixed a bug whereby all java processes may not terminate correctly on the remote machine
- Shortcuts to launch SimpleHelp server as an application have been removed to prevent confusion (always installed as a service now)
- Fixed a problem whereby F keys 1-3 were not being passed through to the remote machine consistently
- Fixed a problem whereby using Alt-Tab or similar would result in the modifier key (ALT) being 'stuck down' on the remote machine until pressed again
- Improved feedback on SimpleGateway service installations from inside SimpleHelp sessions
- Technicians can now be prevented from installing SimpleGateway services in SimpleHelp sessions
Version 3.7
- Fixes problems with expired certificates on signed customer and technician client
- Full support for Windows 7
- All server configuration can now be performed by logging in as the server admin and editing server properties in the 'Administration' tab
- All server configuration changes are now loaded dynamically with no server restart required
- Session speed improvements, particularly on Windows Vista and Windows 7 and over high latency networks
- Bandwidth usage improvements
- Where RDP sessions have caused the remote screen to be black after connecting, the software will now prompt to rectify this issue
- favicon.ico is served from the server
- The mouse pointer is now shown on the technician client when control is disabled
- SimpleGateway machine names now support macros (e.g. {hostname} and {ip})
- Direct URL based links to SimpleGateway machines (e.g. http://yourserver.com/tech?machine=mymachine)
- Preferences for technician user interface defaults
- Improved session error reporting (menu item in technician client to grab debug information)
- Technicians can edit a session summary and have it emailed out to various addresses, including chat transcripts
- 'Powered by' has been removed from the customer applet
- Global ShowMatching/HideMatching filters
- Improved MacOS X integration (dock icon etc)
- Client now warns of incorrect version when logging on to server
- Remote screen zoom scale can now be adjusted on a slider
- Multiple products (e.g. SimpleHelp server and SimpleGateway service) installed on Windows as services could conflict
- Initial setup now auto logs in and prompts for a new password
- Vista and Windows 7 now set color scheme to basic during session to improve speed
- Installers are signed
- On Windows 7 etc Windows no longer claims the installer appeared to fail
- Diagnostics mode now works in Vista and Windows 7
- Removes Javascript error in IE when loading customer or technician client
- Fixes an issue whereby SimpleGateway sessions could occasionally hang on "The remote computer has accepted the connection request, connecting now.."
- Applications requiring elevated privileges can now be controlled in Windows 7
- Fixes an issue whereby kill session buttons would fail to work
- Fixes an issue whereby it would not be possible to exit file transfer mode in full screen mode
- Fixes an issue whereby transferring files could on occasion break and be unable to transfer any more files in the specified direction
- Fixes an issue whereby transferring files could on occasion leave a dash instead of a tick
- Fixes an issue whereby dual monitors would not work correctly on MacOS
- On MacOS cmd+Q and cmd+W are intercepted
- Fixes an issue whereby when exiting full screen with the chat panel off, the chat panel could be erroneously toggled back on
- Num lock state is now remembered when the session terminates
- SimpleGateway sessions are now logged just as SimpleHelp sessions are logged
- Fixes an issue whereby closing the technician client with the X button would occasionally fail
Version 3.6
- Major screen update speed improvements over medium and high latency networks
- New client deployment code auto-installs Java virtual machine if required
- LDAP authentication support for Technician logins including Active Directory
- Support for sending Ctrl-Alt-Delete to Vista (and later) when UAC is off (requires group policy to be set appropriately, see the FAQ)
- Fixes an issue whereby single key presses could result in multiple key presses on Linux
- Support for translating of Customer and Technician activity logs (and email alerts)
- Customers with temporary SG installations now appear by default under a 'Customer' tree
- 'Powered by SimpleHelp' message can now be fully removed on Customer client
- Fixes an issue whereby certain dialogs might cause problems in full screen mode
- Fixes an issue whereby control might fail
- Fixes an issue whereby certain characters entered in as customer details might cause problems connecting and problems logging in
- Fixes an issue whereby sending Ctrl-Alt-Delete might cause the session to terminate
- Improves reporting where a launched SimpleGateway shortcut is unable to connect to the server
- Fixes an issue whereby users with special characters in their home directory path (e.g. hash) might have problems loading the clients
Version 3.5
- Significant speed and responsiveness improvements
- Ability to save shortcuts to SimpleGateway sessions
- Option to view remote screen in a range of colour depths including greyscale (black and white)
- Option to limit screen udpate frequency
- Dialog to show connected technicians on machine currently being accessed
- Dialog to allow remote user to cancel installation of SimpleGateway service
- Customer list now shows customer details in a table with separate columns
- Customer list can be filtered via a search field
- Available machines list now shows machine status and age of last communication
- Available machines list can be filtered via a search field
- New Diagnostics mode with:
- Stats Tab - to see graphs of CPU usage, memory usage and disk usage
- Processes Tab - sortable table of remote processes with CPU usage, command line and option to terminate
- System Info Tab - various forms of information about the remote system
- Customer Tab - to see all customer details
- Console Tab - to run commands and see output
- Services Tab - sortable table of remote services with option to stop, pause, start and remove (Windows only)
- Reduced applet download size
- SimpleGateway service automatically detects computer name composed of hostname, OS and architecture
- Optional server status page now shows technicians logged in and other info as XML (suitable for AJAX widgets showing technician availability)
- Improved visibility of broken links on customer/technician end
- SimpleGateway machine names can now specify groups (e.g. Group1/Group2/Machine3)
- SimpleGateway machines now shown as a tree
- Specific speed improvements when either technician or customer is using a HTTP proxy
- Specific speed improvements when either technician or customer is on a high latency network (high ping times)
- Improved applet load screen
- Improved message warning user that remote computer may be updating
- Technician preferences are now stored on the server
- Support for silent install of SimpleGateway service (applies to Windows only)
- Ability to switch modes using a button on the toolbar
- Improved detection and management of Copy and Paste
- Improved screen update indicator
- Improved and more accurate updates per second counter
- Fixed an issue whereby key presses would sometimes be interpreted as being held down on Linux (thereby producing multiple keystrokes)
- Fixed an issue whereby the mouse could continue to move after a technician had disconnected
- Fixed an issue whereby the 'Are you sure you want to leave this page' dialog would appear when visiting the page
- Fixed an issue whereby sound notifications could not work in Linux (Ubuntu)
- Fixed an issue whereby SimpleGateway services installed by SH may not work on Linux or MacOS
Version 3.4
- Help sessions can now be duplicated to allow other Technicians to join, watch or take over a session
- SimpleGateway can be automatically installed/uninstalled on the remote machine allowing unattended ongoing access and providing Ctrl-Alt-Del functionality for logging in or reboots
- Configurable sound, system tray and popup notifications when a customer joins or leaves the queue
- All components now translated into English, Spanish, French and Italian
- Email notifications can now be customised via parameterised templates
- Files may now be dragged and dropped on to the remote folder in File Transfer mode
- Improved session connection speed
- Speed and responsiveness improvements
- Default technician login name is configurable
- Customer side terminate button is disabled when all sessions are complete
- Connection speed indicator for Technician and Customer shows if only a slower HTTP connection was possible
- Translation files, disclaimer and details file are interpreted as UTF-8 to support non-latin character sets
- Fixed issues where a combination of Firefox and Java 6 Update 10 could cause problems
- Fixed an issue where pasting (Ctrl-V) and then performing an additional Ctrl-Key combination could be missed or printed
- Fixed rare issues with key presses when remote machine was Vista
- Fixed an issue which prevented multiple monitors on the remote computer from being shown
- Fixed an issue whereby having untransferable information on the clipboard prevented a paste command from being issued
Version 3.3
- Significant speed improvements throughout
- Files and folders can now be transferred and 'mirrored' on remote machine to allow easy and ongoing local editing
- F-keys changed to Alt-F keys to allow sending of F-keys to remote machine
- Emails now include a sent date
- Screen saver and hibernation is now automatically avoided if control is on
Version 3.2
- Visual session timers for customer and technician
- Improved network link status presentation
- Improved visibility of customer status (more visibility of when a technician is connected etc)
- Buttons for the technician and customer to disconnect the session
- Customer and Technician email alerts and activity logging including:
- Overall activity logging
- Logging to one file per technician
- Email alerts and logging for all customer and technician activity
- The SimpleHelp server windows installer now preserves the existing config file allowing for update by simply re-installing over the top
- Mouse wheel events are now sent to the remote computer
- Fix whereby certain special characters in customer name or details could cause problems joining the customer session
- Fix whereby in rare occasions an error may occur in the server in ElapsedTimeFormatter or CustomerRegistry causing issues logging in
- Fix whereby changes to screen resolution may not be detected and dealt with appropriately
Version 3.1
- Completely overhauled graphics and icons
- Improved tunneling through HTTP proxies (greatly improving speed through HTTP proxies)
- Ability to launch remote commands (e.g. taskmgr.exe)
- Option to have remote screen scaled to fit window
- Option to save screenshots as JPEGs and PNGs
- Toolbar and menus automatically drop-down in full screen mode when mouse is moved to top of screen
- Toolbar buttons to toggle full screen mode and screen scaling
- Completely overhauled file transfer mode
- Confirmation on overwriting of files
- New folder creation
- File renaming
- More intuitive layout with local and remote folder
- 'File Transfer Jobs' area with job name, size, speed and files transferred
- Option to stop, start and rerun jobs
- Buttons enabled and disabled appropriately based on file selection
- Controls disabled until connection is properly established
- Improved adaptive file transfer buffer size to increase file transfer speeds
- Fixed problems exiting full screen mode in MacOS
- Improved customer details and disclaimer panel layouts
- Shift-Ctrl-Click (left mouse) now generates a right mouse button click (for use on MacOS systems with one mouse button)
- Optional <IP> tags in serverconfig.xml to allow server to bind to one or more specific IP addresses
- Encryption strength increased to 448-bit
- File transfers to restricted access folders on remote computer no longer prevented by Vista UAC (also applies to folder creation and file/folder deletion and renaming)
- Tech client login allows re-entry of password upon failed attempt
- Better indication that the customer is in a queue
- File transfer mode more robust against errors in transfers
Version 2.37
- Allows automatic detection of connected customer info (e.g. Operating System)
- Allows specific accounts to be created for Technicians or Technician groups
- Allows filtering of customer list for Technicians or Technician groups
Version 2.36
- Fixes an issue where attempted connections to Linux machines could hang while setting up session security or verifying password
- Fixes an issue where a new connection could occasionally immediately disconnect
- Fixes the embedded customer and technician clients on Mac
- Fixes and issue whereby spaces entered into embedded client parameters (e.g. customer names) would appear in the customer queue as %20
Version 2.35
- Vista UAC support (removes need to have customer dismiss 'do you want to allow...' popups except upon initial connection)
- Vista Elevation support (allowing control of high elevation applications such as control panel and installers)
- URL configuration of customer client (e.g. http://www.myserver.com/?connectnow=on,Bob)
- Improved overall session speed
- Resolves issues which arise when using Vista/FireFox to connect to integrated technician client
Version 2.34
- Fixes a defect whereby on rare occasions simultaneous connection attempts would lock the remote desktop server causing new session attempts to hang on the technician side until the SimpleHelp server was restarted
Version 2.33
- Automatic disabling of remote wallpaper improving screen update responsiveness
- Securely signed and authenticated code via GlobalSign ObjectSign certificate
Version 2.32
- On-demand translation into any available language (English and Spanish provided) for both Customer and Technician clients
- Improved Java detection including translated message with link to Java download
- Improved clipboard transfer (files and text)
- Paste (Ctrl-V) now transfers clipboard to remote machine and pastes on remote machine
- Improved Technician client layout
- More responsive typing echoing
- Fixes a defect whereby the Windows key on the remote machine could 'stick' in the pressed state
- Fixes a defect whereby a customer client browser refresh would cause problems with mouse and keyboard control in the subsequent support session
- Improved mouse location transfer (for hovering over tooltips)
Version 2.31
- Support for multi-screen desktops (dual heading)
- Fixes a defect whereby certain browser/OS combinations would produce a SecurityException error
- Fixes occasional issues downloading client via a proxy server
Version 2.30
- Improved Java detection
- Warning on browser page exit
Version 2.29
- Greatly improved startup time
- Greatly improved caching
- New simplified website integration
- New simplified custom configuration
- Adaptive file transfer rates
- Improved tech client user interface
Version 2.28
- Windows Vista support (Technician Client, Customer Client and SimpleHelp Server)
- Technician Client restriction by network (e.g. "192.168.1.*")
- Improved client startup speed
- Improved client download caching
Version 2.27
- Fixes a defect whereby SimpleHelp would occasionally fail to install as a service
Version 2.26
- Automatic HTTP Proxy failover support
- Automatic and seamless broken network link reconnection
- Automatic server public accessibility check
- Live connections list with option to terminate
- User defined files served from DEPLOY/publicfiles folder
- The standalone Technician Client shipped with older versions of SimpleHelp (before v2.26) is not compatible with version 2.26 and above.
- The Technician Client has been replaced with an on-demand Technician client web page similar to the Customer client.