text:
Is this any way to run a museum?
A disgruntled employee, the auditor general and the media painted the ASU Art Museum director as a self-serving spendthrift--then hung her out to dry. Marilyn Zeitlin may not be the greatest boss, but she's no crook.
Can the Phoenix Art Museum upgrade its mediocre permanent collection to match a newly expanded and renovated exhibition space?

subset: commoncrawl


text:
Vergne more comfortable after second day
|F. Alonso
|J. Vergne
|S. Vettel
10 February 2012 – Jean-Éric Vergne was back behind the wheel for his second day of testing at Jerez today as he completed 80 tours of the circuit, just a single lap more than he managed on Thursday. After reporting that changes needed to be made before things were perfect, Vergne acknowledged that he felt more comfortable with the car.
"A good second day for me as we worked through everything on our work plan and completed a lot of kilometres," he said. "After making some adjustments, I feel more comfortable in the car and I can also get an understanding of the effect of the set-up changes that we tried and they seem to have moved us forward."
The team completed 1402 kilometres over the course of the past four days, with just a few hiccups along the way. Chief Engineer, Laurent Mekies commented on how the new driver pairing faired, explaining: "We were running Daniel and Jean-Éric for the first time since they were signed as our race drivers: they both did well, establishing their relationship with the team."
With the first test session of the year complete, Vergne concluded by saying: "A positive day, so now I'm looking forward to the second test session."
The Frenchman will take part in the next four day test at Barcelona in just over a week.


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21 Scary Good Halloween Cocktail Recipes
October's big holiday gets a grown-up twist with these adults-only treats from Mommy Mixologist Kim Haasarud. Drink or treat!
By Kim Haasarud
Vampire Crush
A deadly concoction of two different rums, crushed strawberries and fresh juices topped with a float of Grand Marnier.
0.5 oz silver rum
0.5 oz Cruzan Mango Rum
0.5 oz Cruzan Strawberry Rum
0.5 oz DeKuyper Triple Sec
1 oz cranberry juice
0.5 oz lemon juice
0.5 oz simple syrup
2 strawberries
Splash of grenadine
Float of Grand Marnier
Simple Syrup: 1 part water; 1 part white sugar. Combine sugar and water. Stir until completely dissolved. You can also heat on stovetop to dissolve faster.
Directions: In a mixing glass, muddle strawberries with lemon juice and simple syrup. Add cranberry juice, grenadine and rum. Top with ice and shake vigorously. Pour contents into a tall glass. Float with Grand Marnier and serve.


text:
Congratulations to Our Latest Local Contest Winners!
Our Most Recent VIP Winners Announced
Congratulations to the Winner of the Women's Specialized Myka FSR Elite Bicycle from Two Wheeler Dealer
The Winner of Our Trip to See Florida Georgia Line at Red Rocks, CO Has Been Announced
Watch as KIKN Gives Away an ATV Live On-Air. Then Meet the Winner!
Did you know the KIKN Country 100.5 Secret Sound? Well, Debbie did and as a result she won a free Suzuki King Quad ATV. Listen as she wins it live on-air and then check out as she visits the studio.
Win a Phone Call With Jana Kramer by Showing Her 'Love'
Jana Kramer is looking for fans to show their 'Love,' and she's dishing out some pretty cool prizes as a reward. Here's how to play: Take a photo of what love means to you, and you could win a phone call from the 'Love' singer and an exclusive 2014/2015 autographed calendar. Plus, one person will take home an autographed guitar!


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L'Fay Bridal
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Jacques Ellul
Jacques Ellul was a French theologian/sociologist and anarchist. He first became well-known to American readers when his book The Technological Society was published in English in 1964. This book leveled a broad critique of technique, a term that means more than gadgets and machines—as the English word technology means. For Ellul, "technique" represented an entire way of life characterized by life fragmented so that efficiency ultimately rules over all ethical decisions. Ellul warned that technique was having drastic effects on all aspects of modern life. His books, Anarchy and Christianity, The Politics of God and the Politics of Man are two examples of how his political and religious outlooks mutually reinforced one another. Many Green Anarchists have cited Ellul's work on technique as influential on their thought.
Here you will find the most extensive collection of Jacques Ellul's works that is publicly and easily accessible anywhere (internet or libraries). He authored over 600 articles and 40 books, many of which are yet to be translated. This collection on Jesus Radicals brings together a significant portion of his writings, but is far from complete. It includes every article translated into English, except those that are reprints from his books and a few from the Ellul Forum.
Out-of-print books by Jacques Ellul available for reading:
Ellul, Jacques. The Betrayal of the West. New York: Seabury Press, 1978.
———. The Humiliation of the Word. Grand Rapids: Eerdmans, 1985.
———. The Technological Bluff. Grand Rapids: Eerdmans, 1990.
———. The Technological System. New York: Continuum, 1980.
———. Violence: Reflections from a Christian Perspective. New York: Seabury Press, 1969.
———. What I Believe. Grand Rapids: Eerdmans, 1989.
———. To Will and to Do. Philadelphia: Pilgrim Press, 1969.
Articles by Jacques Ellul available for reading (listed by date of publication):
1940′s and 50′s
Ellul, Jacques. "The Situation in Europe." In Man's Disorder and God's Design, edited by Willem Adolph Visser 't Hooft, 50–61. New York: Harper, 1949.
———. "The Church and the Disorder of Society ". In The First Assembly of the World Council of Churches, Amsterdam, Aug. 22- Sept. 4, 1948, edited by Willem Adolph Visser 't Hooft, 35–48. New York: World Council of Churches, 1949. Ellul was part of the committee that prepared this report.
———. "The Cultural and Social Factors Influencing Church Division." In Social and Cultural Factors Influencing Church Division 19–25. New York: World Council of Churches, 1952.
———. "On the Cultural and Social Factors Influencing Church Division." Ecumenical Review 4, no. 3 (April 1952): 269–75.
———. "Information and Propaganda." Diogenes 5 (1957): 61–77.
———. "Modern Myths." Diogenes 6 (1958): 23-40.
———. "The Obstacles to Communication Arising from Propaganda Habits." Student World 52, no. 4 (1959): 401–10.
———. "Propositions Concerning the Christian Attitude toward Law." Oklahoma Law Review 12, no. 134 (1959): 134–46.
———. "Propositions Concerning The Christian's Attitude Toward Justice." 7: Unpublished paper distributed to John Howard Yoder's "War, Peace and Nonresistance" class at Associated Mennonite Biblical Seminaries., 1959.


text:
William Shatner Covers 'Bohemian Rhapsody,' And Yes, It's Very Weird
I really don't know what to say. I really don't.
Except for this, I guess: Spacemouth.
And this: WHAT?
Shatner talked about this record on All Things Considered, but ... I still was not ready for this video.
(Hat-tip: Metafilter.)
'Being Elmo': Covering Raw Talent With Bright Red FurOctober 20, 2011 Dance Your Ph.D.: When Science People Shake A Tail Feather, Everybody WinsOctober 20, 2011
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Castro Valley Townhome Rental Photos and Description
Townhome, 2 Bedrooms + Convertible bed(s), 2.5 Baths, (Sleeps 6)
This luxury townhouse is surrounded by the East San Francisco Bay foothills. From nearby Mt. Diablo, views extend from the snow-capped Sierras to the east to the San Francisco Bay and Peninsula to the west and the City and beyond to the north. The East Bay Regional Park system (which includes Mt. Diablo) offers over 1000 miles of hiking, biking, and riding trails.
This magnificent, serene setting has been described by visitors as comparable to being on a perennial vacation. Very private, yet just minutes from the 580 and 680 freeways.
The location offers close proximity to San Francisco, Oakland and San Jose airports and to Bay Area Rapid Transit (BART). The thriving San Ramon Valley abounds with restaurants, shopping, golf courses, spas, and other entertainments. Numerous tourist spots are nearby: San Francisco, Berkeley and Oakland; the wine countries of Marin, Livermore, Napa and Sonoma; Great America; Marine World/Africa USA and Water World to name just a few. Yosemite National Park, Monterey, Carmel, Santa Cruz, and the Northern California coastline are all within a few hours' drive.
This luxury townhouse is also ideally situated for visiting university faculty, temporary corporate reassignments.
This nearly-1700 square foot retreat has a large fully furnished kitchen with an adjacent dining area leading into the living room. Each of the two upstairs master suites has its own full private bathroom. There is also a half-bath on the main level. A fenced and flowering patio provides some outdoor privacy in this quiet neighborhood.
Relax and enjoy this nicely organized modern California casual home. Includes free Wifi, Pandora, Netflix and Hulu.
Keywords: Townhouse
- Suitability:
- Events Allowed
- Long-term Renters Welcome
- Minimum Age Limit for Renters
- children welcome
- non smoking only
- pets not allowed
About San Ramon Vacation Rental
Enjoy the benefits of a fully stocked organized home.
San Ramon Vacation Rental purchased this townhome in 2003
Why San Ramon Vacation Rental chose Castro Valley
This home is a peaceful get away. It is a very safe and upscale neighborhood. I love this home and the neighborhood.
What makes this townhome unique
One of the unique benefits of this property is that you have all the conveniences of staying in a home without having to invest in purchasing all the amenities. For example, I have a fully stocked kitchen with spices, coffee, tea, wine etc. If you arrive late and need a quick snack, open the cabinet in the kitchen and enjoy some of the food. The vacation rental is designed to allow you to feel at home immediately. Want to decorate for the holiday, decorations are stocked for you to put up and to celebrate the occassion. Want to bake cookies use the fun cookie cutters provided. Want to make bread, we have a bread maker on site for you. Want to make smores with the family, we have the smore kit. Forgot your soap and shampoo no worries I have those stocked for your convenience. Many more amenities designed to make your stay convenient. Relax, enjoy the home, the wonderful California weather and all the wonderful sites to visit.


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text:
Blog Archives
What Is The Access to Transformation And Authentic Customer-Centricity?
What Is Transformation?
For the purposes of this conversation, when I speak 'transformation' I am pointing at a radical shift in one's way of being – as in one's way of showing up and travelling in this world. If you are Christian, and know your Bible then think of the transformation (often called conversion) of Saul to Paul. What was intrinsic to this transformation? Was it not a letting go, a complete letting go, and embracing the unknown?
What Has Transformation To Do With Customer-Centric Business?
What has this conversation to do with all things Customer and especially customer-centric business? Everything. As I have said many times before a shift to showing up and doing business in an authentically customer-centric way requires a transformation: personal (Tops, Middles, Bottoms) and business (policies, practices, processes, tools).
a. What is the access to transformation?
What is the access to transformation at the individual (personal), and business (organisational) level? Allow me to share the following with you:
In some Asian countries there is a very effective trap for catching monkeys. A slot is made in the bottom of a coconut, just big enough for the monkey to slide its hand in., but not big enough for the hand to be withdrawn when it is clenched. Then you put something sweet in the coconut, attach it to a tree, and wait for the monkey to come along. When the monkey slides its hand in and grabs the food, it gets caught. What keeps the monkey trapped? It is only the force of desire and attachment. All the monkey has to do is to let go of the sweet, open its hand, slip out, and go free - but only a rare monkey will do that.
- Joseph Goldstein, A Heart Full Of Peace, Best Buddhist Writing 2008
OK, this Buddhism stuff shows up for you as 'other worldly' – unrealistic. So allow me to make it real for you.
b. The Transformation of Zappos Occurred in March 2003
Listen to Tony Hsieh talk about the early days of Zappos when the leadership team was struggling to find funding to keep Zappos going – the cash had run out (bolding is my work):
A month later, we still weren't profitable. We still couldn't raise funding.
But we had a decision to make.
How serious were we about this idea of making the Zappos brand be about the very best customer service? We had discussed the idea internally with our employees, and everyone was excited about the potential new direction.
But was it all talk? Or were we committed?
We hadn't actually changed the way we did anything at Zappos yet. We did a lot of talking, but we weren't putting our money where our mouths were And our employees knew it…..
For 2003, we were projecting sales to double, with about 25 percent of our overall sales coming from our drop ship business. The drop ship business was easy money. We didn't have to carry inventory so we didn't have any inventory risk or cash-flow problems with that part of the business. But we had plenty of customer service challenges.
The inventory feeds ….. from our vendors for our drop ship business were 95 percent accurate at best …. On top of that, the brands did not ship as quickly or accurately as our own WHISKY warehouse, which meant we had plenty of unhappy and disappointed customers. But it was easy money.
We all knew deep down inside that we would have to give up the drop ship business sooner or later if we were serious about building the Zappos brand to be about the very best customer service. We also knew that the bigger we grew, the more reliant we would be on the cash from drop shipping. There would never be a good time to walk away……
So we made what was both the easiest and hardest decision we ever had to make up until that point. In March 2003, with the flip of a switch, we turned off that part of the business and removed all of the drop ship products from our web site.
We took a deep breath and hoped for the best…..
We had to deal with our first test of our new direction right away. With a drop in revenue, cash was even tighter than before.
Now we had to figure out how to make next week's payroll.
- Tony Hsieh, Delivering Happiness
Not easy is it? Which kind of explains why many organisations which talk about customer focus, customer obsession, customer-centricity are playing at the periphery: making process changes, buying-implementing technology etc. Which CEO or leadership team looks forward to taking a deep breath and hoping for the best?
Summing Up
If you are serious about cultivating genuine-meaningful loyalty between yourself and your customers then you have to open up your clenched fist. And let go of all the policies-practices-products-people that generate bad profits – profits made at the expense of your customers.
As Tony Hsieh says there is NEVER a good time to do this. So the best time to do that which goes with showing up and travelling the authentic customer-centric path is NOW! Why now? Get this, everything that ever happens, happens NOW. I know that this is not how it shows up for you, or me. And look into this, deeply, and you will see the truth of it. All action occurs in the present, NOW.
Here is where it gets interesting. There cannot be an organisational transformation unless it is preceded by individual/personal transformation; this individual/personal transformation has to start with the Tops – it is called leadership.
What is the subtitle of Tony Hsieh's Delivering Happiness book? "A path to profits, passion, and purpose". It occurs to me that the many with whom I speak show an avid interest in profits – increasing profits. Few show any interest in any purpose other than ego: self enrichment in its many disguised. Passion? Passion for great customer service, passion for great Customer Experience, passion for the genuine well-being of customers as fellow human beings? If you come across it then please share it with me.
Customer & Leadership: Is There A Formula / Recipe For Success?
I wish to acknowledge members of the 'methodology police', whom I met recently, for being the source of this conversation. Please note that for the purposes of this conversation I will use the terms formula, recipe, method, script, template interchangeably.
Is Success Reducible To A Formula/Recipe?
Is communicating with another reducible to a formula? Is relating and cultivating relationships with colleagues, clients, family and friends, reducible to a recipe? Does the co-creation of a 'good' customer experience yield to a predefined template? Does the successful implementation of a new CRM systems and the associated way of showing up and operating in the organisation yield to a specific method? Is great customer service reducible to a recipe? What about leadership: is the exercise of leading and leadership reducible to a formula?
YES. If I look at how it is that we show up and travel then it occurs to me that we operate on the basis that the answer is an unequivocal YES. Everything is reducible to a recipe: EVERYTHING. Which means that if the outcomes that we wish for are not showing up then the cause of the problem must be in one of the following domains:
- we are making it up as we go along as opposed to following a 'proven' formula;
we are not following the formula/method and as such we need to be manipulated (training, rewards, punishment) into following the one 'proven' formula; and
there is something wrong with the recipe, it is not 'tight' enough, or it is out of date.
Hence, our obsession in organisational worlds with the likes of processes and procedures, methodologies and methods, scripts, judgment-evaluation of people, criticism, praise, reward and punishment. With this deep rooted obsession we create a wide open clearing for all kind of charlatans to show up and sell their unique 'secret recipes' for success – in just any and every domain including the domains of Customer and Leadership.
What Constitutes The Deepest Lack Of Intelligence?
Is there a deeper lack of intelligence (stupidity) than seeking formulas/recipes for the major challenges of business, of education, of living and life? I say yes. What is the deeper stupidity? I say it is keeping our faith in the god like being of formula/recipe intact even when we have followed the formula/recipe and it has not generated the promised-desired outcome/s. Why do we do this? We do this because we grant, individually and collectively, divine status to formulas/recipes. Therefore, it makes sense to conclude that our understanding and/or application of the formula was at fault.
Words Of Wisdom
I invite you to listen to the speaking of one that shows up for me as speaking wisdom:
Once, several years ago, some friends and I enrolled in a cooking class taught by an Armenian matriarch and her aged servant. Since they spoke no English and we no Armenian, communication was not easy. She taught by demonstration; we watched (and diligently tried to quantify her recipes) as she prepared an array of marvellous eggplant and lamb dishes. But our recipes were imperfect; and try as hard as we could, we could not duplicate her dishes.
"What was it," I wondered, "that gave her cooking that special touch?" The answer eluded me until one day, when I was keeping a particularly keen watch on the kitchen proceeding, I saw our teacher, with great dignity and deliberation, prepare a dish. She handed it to her servant who wordlessly carried it into the kitchen, to the oven and, without breaking a stride, threw in handful after handful of assorted spices and condiments. I am convinced that those surreptitious "throw-ins" made all the difference….
But what are these "throw-ins", these elusive, "off the record" extras? They exist outside of formal theory, they are not written about, they are not explicitly taught. Therapist are often unaware of them ……. The critical ingredients are hard to describe, even harder to define. Indeed, is it possible to define and teach such qualities as compassion, "presence", caring, extending oneself, touching the patient at a profound level, or – that most elusive one of all – wisdom?
- Irvin D. Yalom, Existential Pyschotherapy
Concluding Thoughts For Your Consideration
I invite you to consider:
That the guru does not even have to be a charlatan for charlatanry to show up. How so? In this example, the matriarch, was not aware of the "throw-ins" that were being added to her recipe by her assistant.
Where human beings are intrinsic to the game being played, the access to effectiveness (generating the desired outcomes) lies in a sensitivity-attunement to the context in which the game is being played.
Sensitivity-attunement to the context allows you to figure out and put into the game the "throw-ins" that make the difference between the ordinary and the extraordinary.
It is our addiction to slavishly following formulas/recipes that is the biggest obstacle to being attuned and responsive to the context and throwing in the most appropriate "throw-ins" for that particular context in that moment;
Insisting on and slavishly following formulas/recipes (including processes, procedures, scripts, methods etc) is the most significant barrier to effectiveness in the human realm. And that includes the dimensions of Customer (customer service, CRM, customer experience) and of Leadership.
You may disagree. If that is the case then I look forward to hearing what you say.
2014 State of Customer Experience: Who Are UK's 2014 Leaders And What Can We Learn From Them? (Part 3)
This conversation continues on from where the earlier one ended. As promised, I have been looking at what Nunwood has to say about certain brands. And find myself in a position to share with you the table that I have put together:
What Does It Take To Be A Customer Experience Excellence Leader?
Just about everyone I come across business is looking for the answer, the recipe, the formula for turning the ordinary into extraordinary, base metal to gold; Nobody has or makes the time to linger, to think and rethink, to grapple with, experiment, and finally arrive at a home made 'solution' to any serious challenge. So is there a recipe/formula for CX excellence?
If there is, then it is worth taking a look at First Direct as it is in top place in 2014 and has consistently been in the top 10. Here is what the folks at Nunwood say on the matter (bolding mine):
The First Direct formula is remarkably simple one, yet it has proved difficult to implement in other organisations: remove the barriers between customers and the bank; employ people who want to serve the customer and care about doing a good job; train them intensely and empower them to handle and resolve any issues brought to them by the customer.
What does this look like from a customer perspective? Let's listen to a First Direct customer:
I was in Venice when my credit card was refused and it was quite stressful. I phoned First Direct and talked with a patient man with a great sense of humour who spent time talking to me about the holiday, acknowledged this this was a stressful thing to happen and worked methodically to sort thing out. I rarely phone First Direct as I can do almost everything online, but is was so important that when I needed them, they were unfailingly polite, human and ready to treat me as valued customer.
What Is It That Is Missing From The CX Game Of Excellence?
I have read the Nunwood report several times. And putting this report together with other reports and my lived experience I find myself thinking "There is no rocket science here!" and find myself in agreement with the author of the Nunwood 2014 UK CX report when they say (referring to First Direct) that the formula for CX excellence is a remarkably simple one. So why is it that so many brands fail to make any meaningful shifts/progress in CX excellence? Allow me to point at what occurs to me as 'that which is missing the presence of which makes all the difference' by sharing a personal story with you.
Earlier this week I was due to be at an important meeting in central London at 10:00. Seven people were counting on me to be there to 'chair' the meeting. I was counting on myself to be there to chair the meeting. The unexpected occurred on my way to the rail station. I found myself at a stand still on the road for 45 minutes or so. I took the next train – thirty minutes later than I had planned. This meant that my contingency was gone – everything had to work out just right if I was to make that meeting on time. I arrived at Paddington Station and made my way hurriedly toward the underground. Suddenly, I found my feet sliding, no control, left knee smacks into the hard tile floor, right leg twists awkwardly, the right ankle is in some pain. A helpful gentlemen helps me up. I recover and get that the floor has become an ice rink in some place (food for a future post). I walk slowly, in pain, towards the underground. The up escalator is out of action so I make my way up the stairs – slowly and awkwardly, in pain. I walk for several minutes to the underground entrance. It is closed. I ring both of my colleagues and the client to let them know that I am likely to be late.
Making my way to the taxi rank I notice a long queue and get that if I wait there I will not get to the meeting on time. So I make my way down the stairs and out of Paddington Station. Leaving the station, the rain falls down and I start getting wet. I walk away from Paddington station and towards central London. Why? I get that I have to get far enough away from the station to find an empty taxi. As I am walking I am in pain and mindful that I have to walk carefully on my sprained ankle. After walking for 5 – 10 minutes I find a black cab. I tell the cab driver that he is blessing, a Godsend. We arrive at the client's office – five minutes after the meeting has started. What do I find? The meeting is on the sixth floor and all the lifts are out of service. What do I do? I embrace the pain, walk as mindfully and carefully as I can, and make my way up the stairs to the sixth floor. I chair the meeting, we do what needs to be done. Just after noon I leave and make my way home as I am in considerable pain.
What was it that allowed me to overcome a series of obstacles and considerable pain to honor my commitment? Absolute commitment to the commitments that I make: playing full out to honor my word. Ask yourself how often you find that kind of commitment when it comes to the CX realm. Now you have your answer to why it is that so few are CX Excellence Leaders and most are languishing in 'no mans land' of averageness.
Enough for today. In the next post I will bring this series of post on the Nunwood 2014 UK CX report to a close. I wish you a great day and thank you for your listening.
2014 State of Customer Experience: Who Are UK's 2014 Leaders And What Can We Learn From Them? (Part 1)
Yesterday, I received one of the few publications I find worth reading. Which publication? The 2014 UK Analysis put together by Nunwood's Customer Experience Excellence Centre. In this series of posts, I will be sharing with you my take on this report and its findings and recommendations. Let's start with the dominant themes.
Little Change In The State of Customer Experience Excellence From 2013
The foreword by Marketing Week is full of the kind of exaggeration-hype that goes with much of marketing:
With customer experience now firmly established as the main competitive battleground for ambitious leaders, this is a uniquely rich insight into the best practices needed for success…..
- Mindi Chahal, Features Writer, MarketingWeek
Did you get the clue? The clue lies in the adjective ambitious as in 'ambitious leaders'. It turns out that of the 250+ brands surveyed by Nunwood only a very small number are 'ambitious'. And as such little has improved overall as regards the state of customer experience excellence in the UK. Which kind of makes me question the claim that customer experience is now firmly established as the main competitive battleground. My experience is that whilst it is talked about, that is pretty much all that happens: talk.
What do the folks at Nunwood say on this matter? This is what they say (bolding is my work):
A minority of brands are shining every brighter …… These examples of brilliance are dimmed by the larger set of brands whose efforts have stalled. Either because they have hit cultural glass ceilings …… or the ambition of their leaders has failed to match the rising expectations of UK consumers … This has meant that across all 263 brands analysed the overall improvement in performance was less than 1%.
The Biggest Improvement In Customer Experience Excellence Has Occurred In The Financial Services Sector
Which sectors show an improvement? Three of them: financial services, entertainment & leisure, and travel & notes.
Which sectors are stagnant? Three of them: telecommunications, restaurants & food, and non-food retailing.
Which sectors have declined? Two: utilities, and grocery retailing.
Did the financial services sector make the 2.2% improvement due to benevolent-enlightened leadership? Or a new found love of the customer? Or was it because some teeth have been put into a regulator and regulation? Here is Nunwood's take on the situation (bolding is my work):
The financial services sector sees the largest improvement in performance …. This is in no small part due to the burning platform created by the government, media and regulators. New FCA-mandated focus on customer outcomes … has led to massive investments and exhaustive leadership attention.
It occurs to me that here we have a clue as to why there has been little or no change in all the other industry sectors. Organisations and the Tops that lead them do not willingly stop screwing their customers and employees. And so switch from the easy and established way of making 'bad profits' to doing the hard stuff of generating superior customer value and thus reaping 'good profits'. This kind of behaviour is arrested and weakened through a combination of effective regulation and sustained media pressure. Which may explain why it is that the utilities sector, which has been the weakest in terms of customer experience excellence has slipped further down the rankings. In my view-experience the Ofgem, the regulator for gas+electricity market, is about as toothless as you can get.
The Same Brands Continue To Shine And Some Shine Less Brightly
By now, I suspect that you may really want to know who the UK's Customer Experience leaders are. Here are the top 10:
1. First Direct (bank without high street presence)
2. John Lewis (multichannel retailer)
3. QVC (tv based shopping channel)
4. Lush (retailer)
5. Amazon (online retailer)
6. Appliances Online (online retailer of appliances)
7. Waitrose (grocery retailer)
8. Nationwide (building society, financial services)
9. Specsavers (retailer)
10. M+S Simply Food (grocery retailer)
10. Your M+S (retailer)
Here are my take on this Top 10 list in comparison with 2013:
- Virgin Atlantic and Ocado have dropped out of the Top 10. Virgin is now at number 21, and Ocado just outside the Top 10 at number 12.
Appliances Online, Nationwide, and Specsavers are new to the Top 10. This is what Nunwood says about Appliances Online (ao.com):
A clear value proposition wedded to an excellent service culture sets the brand apart.
- Amazon continues its slide down the rankings here is what Nunwoods says:
Amazon …… continues to slip slightly in the rankings for the third year in a row, as consumers react to declining perceptions of its integrity and the performance of its delivery companies.
Waitrose ascends the rankings moving from being number ten (2013) to being number 7 (2014).
M+S (both Simply Food, and Your M+S) descend towards the bottom of the Top 10 in 2014.
My personal take is that Your M+S is a retailer in trouble. Management, probably in desperation, are bullying store managers. This then cascades down to the people on the shop flower. And in turn impacts the customer experience. So it will be interesting to see where Your M+S stands in the 2015 rankings.
The Secret of Customer Experience Success: Put Your Customers Second
You may have noticed that I insist on the need for and the critical importance of the human dimension: calling forth and putting into play the best of our humanity in order to orchestrate great relationships and generate great experiences. In short, to create a better world, a world that works for all: employees, suppliers, management, customers, shareholders, and the community.
More than once I have spelled out that the access to great customer experience lies through the folks that actually interact with and serve customers: the people working in the business and especially those who interact with and serve customers on a daily basis. Not technology! Technology can enable or hinder the customer experience. It is merely a tool.
Which means that there cannot be excellence in Customer Experience without excellence in Employee Experience. And these two have to be in tune with one another.
What does Nunwood say on the matter? Here is what Nunwood says (bolding is my work):
With only a single exception, the top 10 'Champion' brands are characterised by their evangelical employees and superior cultures. Employees who are exceptionally proud of the brand they represent and the job they do each and every day for customers. Their culture plays a pivotal role in creating outstanding customer experience and they value that some culture first and foremost. In a very real sense, employees come first and customers come second.
Which is the single exception? I take it to be Amazon. And in the longer term this could be the undoing of Amazon.
Enough for today, I will continue this conversation in the next post. In that conversation I propose to explore the underlying factors that show a correlation with Customer Experience excellence. Until then I wish you the very best.
Why I Prefer Not To Do Business With Customer-Centric Businesses
Why is it that I prefer not to business with a customer-centric business? Allow me to share my answer by referring to the UK grocery market. Which supermarket chain was applauded, by many, for its customer-centred way of doing business? Tesco. What was held responsible for fuelling this customer-centred way of doing business? The Tesco Club Card. Through this loyalty card, Tesco captured and made effective use of customer shopping data to grow revenues and optimise profits. In the process Tesco came from nowhere to became the world's second largest retailer.
Where is Tesco today? Here is what The Economist said back in July 2014:
… on July 21st Tesco abruptly announced that Mr Clarke would be leaving his job, apparently prompted by a warning that profits in the first half of 2014 would come in "below expectations". In June Tesco revealed a drop in same-store sales that Mr Clarke admitted was the retailer's worst performance in 40 years….
Recession taught middle-class shoppers that discounters like Aldi and Lidl were cheap but not nasty; they spent some of the money they saved at higher-end grocers, such as Waitrose and Marks & Spencer……
Tesco is faring badly. Its sales dropped by nearly 2% in the year to June while those of its closest rivals, Asda (which is owned by Walmart) and Sainsbury's, rose by 3% or better. Despite his exertions, Mr Clarke failed to persuade consumers that Tesco offers better value than the discounters or quality to match the upmarket merchants.
Is this as bad as it gets? No. Here is what the Guardian newspaper stated in on the 22nd of September this year:
Tesco has suspended the head of its UK business and called in independent accountants and lawyers to investigate after discovering that its guidance to the City overstated expected first-half profits by about £250m….
Tesco shares fell almost 8% on Monday morning to an 11-year low of 212p, making them the biggest faller in the FTSE 100 index and wiping £1.5bn off the retailer's market value. More than £6bn has been wiped off share value since 21 July, when the previous chief executive, Phil Clark, was ousted.
Why is it that Tesco is in such deep trouble? I say that Tesco has arrived at where it is at due to its customer-centric way of doing business. What do I mean by this? I mean that the Tops got fixated into harnessing the data yielded by the Club Card to get customers to part with more of their money in Tesco stores.
Was this done by offering customers superior products as in higher quality products? No. The products were middle of the road yet ways were found of selling these at higher prices through clever marketing and merchandising.
Was this done by providing superior customer service in the stores? No. Tesco cut back on the number of people working in the stores so it was not unusual for the customer to find that there was nobody around to help when help was needed or find long queues at the checkout tills.
Was this done through a superior shopping experience? No. Management chose not to invest in the stores or the shopping experience in the stores. As a result the stores become less and less attractive over time.
I prefer not to do business with a customer-centric business because the management of such a business is more likely to be focussed on extracting value from their customer base through a variety of clever manoeuvres than earning its keep through superior products (Apple, Waitrose), superior service (John Lewis, Zappos), low prices (Lidl, Aldi), or a combination of service and low price (Amazon).
If you are a customer and your supplier is touting customer-obsession then you might want to think about whether that is a good thing. Is the obsession with providing you with a superior product, superior value, and/or experience? Or is it an obsession with with finding clever ways of getting you to buy more, pay more for what you buy, and get less in return? You might want to keep in mind that which many remind me of: business is not altruistic.


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16th October, 2012
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Can You Spot The First Blackberry You Owned ?
12th October, 2012
Can you spot your first Blackberry in RIM's video montage ?
Office 2013 Launching Across Multiple Platforms In March ?
12th October, 2012
Office 2013 will launch across multiple platforms in March.
Blackberry Tag On Blackberry 7 Smartphones !
11th October, 2012
Blackberry Tags are available on all NFC enable Blackberry 7
LG Announce Smartphone Jelly Bean Rollout
16th October, 2012
LG have released the Jelly Bean update schedule for its smartphones.
Xbox Music - All-In-One Music Service Announced
16th October, 2012
Xbox Music is a new all in one music streaming server for Windows
Microsoft Surface - First Advert Launched By Microsoft !
16th October, 2012
The Microsoft Surface is the first Windows 8 tablet and is launching
Samsung Ativ S Priced and Dated
15th October, 2012
The Samsung Ativ S will launch in the first week of November in the
iPad Mini Launch Date And Price Revealed !
15th October, 2012
The iPad Mini is expected to be unveiled on October 23rd !
Nokia Finalises Sale Of Vertu Luxury Brand !
15th October, 2012
Nokia have completed the sale of its luxury division Vertu.
Get The HTC Wildfire S For Just £10 A Month
15th October, 2012
The HTC Wildfire S is now available from £10 a month on Three.
Sony One-Touch - How Can The NFC Feature Be Used ?
12th October, 2012
In what ways can you use One-Touch on your Xperia smartphone ?
Samsung Galaxy SIII Mini Unveiled
12th October, 2012
Samsung have unveiled the 4 inch Samsung Galaxy SIII Mini.
ASUS VivoTab RT 10.1 Coming Soon To Three
11th October, 2012
Three have added the Asus VivoTab RT 10.1 to its coming soon page.


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Items 1 to 10 of 22 total
Grid List
Canon 2047V135 Photo PaperCanon Usa, Inc Canon Satin Photo Paper 24x100ft... Learn More$96.50
Epson Premium 16 Inch x 100 Feet Glossy Photo Paper (S041742)For use with Epson Stylus Pro 4000 printers. High-gloss finish for professional looking results. Convenient 16-inch-by-100-foot roll. Dries instantly for easy handling. Substantial 10 mil thickness provides durable... Learn More$96.99
Epson Premium Luster 16 Inch x 100 Feet Photo Paper (S042079)Premium photo paper with RC paper base and luster E surface finish.. Highest color gamut available provides the most vivid colors.. Enhanced 2880 dpi printing offers the highest possible detail.. Paper dries instantly for easy... Learn More$96.99
Epson CUTTER BLADE FOR STYLUS-PRO 4000 ( C12C815291 )Sold Individually as 1 Each. Replacement cutter blade for Epson? Stylus Pro 4000... Learn More$97.84
MOTOROLA L404 DECT 6.0 Cordless Phone with Caller ID, Digital Answering Machine and Speakerphone (4 Handset System)DECT 6.0 Cordless Technology with 4 Handest.Caller ID with Call Waiting.30 Name and Number Phonebook.9 Speed Dial Numbers.3 Line Backlit... Learn More$97.99
Clarity FM-NC-4-00 W6-FM-NC4-BK F STYLE BLACKW6 handset has an amplified receiver controlled by a rotary (thumb wheel) volume control. Electronic circuitry is completely contained in the handset. Improve listening volume up to 20 dB for clearer reception. Add receiver volume in noisy surroundings,poor line quality and for... Learn More$98.99
Motorola L7 DECT 6.0 Accessory Handset for Motorola L7xx Series PhonesInterference free Digital DECT 6.0 Technology.Caller ID/Call Waiting Caller ID.Enhanced Visual Ring Indicator for Incomming Call... Learn More$99.00
Epson Double Weight Matte Paper, 44"w, 82'l, White, RolEpson Doubleweight Matte Coated Paper - 44" x 82'.photo-quality-paper.Speaking Translator 12... Learn More$99.00
Panasonic KXTG4224N DECT 6.0 4-Handset High Quality Phone System with Answering CapabilityAll-Digital Answering System Included.One-Touch dialer with memory... Learn More$99.95
Panasonic KX-TG4743B DECT 6.0 Cordless Phone with Answering System, Black, 3 HandsetsDECT 6.0 Plus Technology.3 Cordless Handsets.Single line.Digital Answering Machine - Included.Amplified Handset Volume with Dedicated Volume... Learn More$99.95
Items 1 to 10 of 22 total
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Like "Ewwwww - she is a scuz'.
Got this look from both kids:
Neither had any clue what I was talking about. I said, you know like if someone is scuzzy? dirty?
They never heard that before and said it must of been an 'eighties' word.
Have you ever baffled your kids with old lingo?
They looked at me like I had 2 heads.
.."Hey kids, go outside and play."
.."Somebody get the phone!"
.."Be home before dark.."
.."please'..... "thank you"
..old?? who's old???
.."go wash your hands and comb your hair before you come to the table young man!!! ..and don't give me any of your lip..
.."why??? ..because I said so..now go clean your room.
I do this all the time with my DS and his friends. It usually causes them to say "Peace out." And then they leave me alone. She shoots, she scores!
"If you carry joy in your heart, you can heal any moment."
- Carlos Santana
Gnarly, dude.
Totally tubular.
It's all copacetic.
He's a stone fox
NIK has nerd swag ...
[This message edited by lieshurt at 11:11 AM, April 29th (Tuesday)]
Think of the haters in your life as sandpaper; theyll scratch you up time and time again but in the end youre polished, smooth, and spotless..while they end up useless
We make a living by what we get, but we make a life by what we give.


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Thanks for putting this list together!
Type: Posts; User: zyd; Keyword(s):
Thanks for putting this list together!
I can pull 3-3.5k dps on single target bosses, is it too early for me to be stacking ArP? I'm sure my rotation is good, it's the...
I was gonna go full on Bear tank but relized it's not that fun, so I started que'ing heroics and running as feral kitty. I like...


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Additional Information
MasterCard unveils PayPass digital wallet
MasterCard is to launch a new digital wallet service, which it claims will offer consumers and merchants a "faster and easier" payment system.
MasterCard: to launch PayPass digital wallet service
MasterCard will debut PayPass in the UK, US, Canada and Australia in the third quarter, with a further global roll-out in 2013. The service will include in-store contactless payment technology and a mobile and online checkout button, which brands can use on their e-commerce websites.
Several companies, including most recently O2 last month, have recently unveiled "wallet" services. MasterCard claims partners will be able to integrate their wallets into the PayPass infrastructure, with the aim to provide a single platform for new payment technology.
The brand is also encouraging the developer community to create new payment technologies using PayPass, which it hopes in time to develop as the 'app store' of the payment industry.
Marion King, MasterCard UK and Ireland president, said: "The current situation with digital wallets can be confusing for consumers, with lots of cards and mechanisms, and so we want to join it up and open up the eco-system. It is essential we make digital payment as easy as 'chip and pin'."
According to King, the service will be marketed around the concept of "simplicity" and a consistent buying experience. PayPass will be promoted with a combination of marketing from MasterCard, as well as by partner retailers and banks.
The first partner brands for PayPass include American Airlines and Barnes & Noble, while in the UK, PayPass services will be rolled out by Metro Bank.
This article was first published on marketingmagazine.co.uk
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Product Number: 004-002-8033
--R. 'Bear' Graves
Ask a question about this English Estate pipe
The pipe you see is the pipe you receive. Click here to see our photography process.
|Length: 5.59 in./141.99 mm.
|Weight: 1.60 oz./45.36 g.
|Bowl Height: 1.46 in./37.08 mm.
|Chamber Depth: 1.17 in./29.72 mm.
|Chamber Diameter: 0.75 in./19.05 mm.
|Outside Diameter: 1.61 in./40.89 mm.
|Stem Material: Vulcanite
|Filter: None
|Shape: Rhodesian
|Finish: Sandblast
|Material: Briar
|Country: England


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Quickflix taps AAPT for cloud, CDN, and telco services
Summary: A multi-year partnership will help Quickflix grow in a cost-effective way, according to the movie-streaming company.
As part of an operational restructure, movie-streaming company Quickflix has selected AAPT as its cloud, content distribution network (CDN), and telecommunications services provider.
The new partnership will with help Quickflix scale its IT infrastructure as it grows its movie selection and customer base across Australia and New Zealand, according to the movie-streaming company.
A CDN will also aid Quickflix in delivering its video content faster to its customers while reducing network traffic.
Quickflix was in a financial pickle in late 2012, after suffering a net loss of AU$14 million in its last financial year. The company subsequently lost its then-CEO, and had to cut one third of its workforce.
"AAPT had a clear understanding of our growth strategies, and a willingness to work with us as partners to help us achieve our growth and success," Quickflix CEO Stephen Langsford said in a statement.
Quickflix is still undergoing the company restructure, with the aim of growing the company in a cost-effective way.
"Our partnership with Quickflix is a great example of how AAPT's extreme performance network enables content owners and broadcasters to scale their services to serve potentially millions of customers while lowering cost," AAPT CEO David Yuile said in a statement.
Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.


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This weekend includes an incredibly diverse set of activities. From hanging out and waiting for the rapture to dancing and car shows, you'll be able to spend your last waking hours on earth getting some serious party on. If the shit doesn't totally hit the fan come Saturday, you'll even be ab ... More >>
So many secrets.In case you haven't seen the exhibit, or have been living under a rock for the past five years or so, PostSecret is a project from Frank Warren that began when he handed out blank postcards to strangers in the Washington, D.C. area, inviting people to decorate the postcards wi ... More >>
Fast Geek BoutiqueThe monthly transitional weekend is one of our favorite types of weekends. It's like you enter the weekend thinking to yourself, "Gee, April is great," and by the end of it you're like, "Shit, it's May already?" It's a bit jarring, really. While you're busy writing out those ... More >>
When Frank Warren famously handed out hundreds of postcards in 2004 to strangers on the street, asking them to write down a secret and send the cards back anonymously, the big surprise is that they really did it. It was such a popular project, in fact, that Warren turned it into an online bl ... More >>
Update (1/23/09): We've just learned that Common Struggles, Single File's full-length debut, is slated for release on Tuesday, April 7. "Girlfriend," the first single from the album, which was produced by Howard Benson (My Chemical Romance, All-American Rejects) and mixed by Tom Lord-Alge (Stones, ... More >>
Never let it be said that Denver artists sit by idly doing nothing while the world around them falters. Breathe Carolina (pictured above) is set to join this spring's Take Action tour, along with Cute Is What We Aim For, Meg & Dia, Every Avenue and Anarbor. Take Action, in its eighth year, is a ... More >>


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What you play with inspires who you become. With Sphero, the fun extends to the classroom too. With over ten different programming environments, kids as young as eight years old can learn how to program Sphero. Using Sphero as an interactive and engaging tool brings core class work off the paper into real life application. Basic math and engineering classes just got upgraded for the mobile generation.
Outside the Classroom
Anyone can program Sphero. Beginners can get an introduction using Sphero MacroLab to create simple, repeatable programs and macros (tutorial videos here). More advanced students have the chance to dive deeper using orbBasic - a powerful application that takes programming with Sphero to the next level. To see these two programs in action, check out our Sphero Rangers Meetup page. If you'd like to host your own Sphero Ranger Meetup, shoot us an e-mail and we'll help get you rolling.
In the Classroom
Sphero is the perfect fit for students and teachers in the classroom. As a multipurpose robot, Sphero can be used in nearly any classroom environment with students of all ages. Whether you're in a math or physics lab with hands on experimentation or demonstrating a key abstract concept in the physical world, Sphero has an appropriate application for your class.
And of course, there's the programming. Students from elementary school to college courses can learn with Sphero – the only thing that changes is the software. See how Little Miss Geek is using Sphero to teach girls how to program in the video below.
Looking for lesson materials? Get started now with introductory programming lessons using Sphero MacroLab and OrbBasic with our Sphero Rangers lessons. We have more coming throughout the year, but encourage you to share anything you've created with us.
We would love to get your students set up with Sphero and answer any questions you may have. Get in touch with our education team at email@example.com today!
Examples of How Sphero Can Work:
Elementary School:
- Percentages – mixing colors at different levels to change the color Sphero glows.
- Simple Geometry and Angles – make Sphero drive a square, pentagon, or rectangle to recreate learned shapes.
- Fractions – provide a specific fraction and have the students calculate how to adjust Sphero to get the exact color.
- Math operations – command Sphero to drive in a square, then use a multiplier or divisor to double or halve the square size.
- Logic – command Sphero to preform a sequence of steps to navigate a course.
Middle School:
- Algebraic Word Problems – use Sphero to bring word problems to life. Example: two Spheros traveling in a straight line. One is at 50% the speed of the other. How long until one overtakes the other?
- Logic – conditional statements manifested in the real world. If Sphero hits a wall, then drive in the opposite direction.
- Measurement – time Sphero with a stopwatch as he drives across the room and calculate size of the room.
- Pythagorean Theorem – program Sphero to drive a right triangle.
- Probability – use Sphero to blink certain colors randomly at a specified rate to probabilistically determine the number of time "red" will blink in a given amount of time.
High School:
- Intro to programming – learn programming using orbBasic: variables, conditional statements, subroutines, syntax.
- Formula Derivation – program Sphero to calculate prime numbers.
- Physics lab – drop Sphero from varying heights and read the accelerometer output to determine results.
- Geometry – write a program to dynamically drive different sized triangles based on initial input.
- Algebra – word problems that use Spheros at different speed, colors, times or angles and perform tests in real world.
- Intro to programming – learn programming using Ruby.
- Mobile programming – program apps for Sphero on iOS, Android, and Windows Mobile devices and tablets.
- Robotics – use Sphero as a sensor platform and use gyroscope, accelerometer and IMU values to leverage Sphero's control system and SDK to command robots from smartphones.
- Physics – use Sphero as an experimental test bed with built in instrumentation that can easily read rate changes and g's on 3 axis's.
Special Offer for Educators
The Sphero Education Pack contains 10 Spheros for a discounted price of $599 – the perfect package to set up your classroom.
We will contact you to verify your association with an educational institution.


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Peter Sanchez GRI,E-PRO CDPE realestate planning,land development consultant broker ca dre#01332528 LAND COMMERCIAL RESIDENTIAL SALES


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- Academics
- Admission
- Career + Alumni
- Life at SCAD
- About SCAD
M.A. art history student Jared Butler was named the department's 2011-12 graduate Larry W. Forrest Scholar for his paper, "Ambivalent Resistance: Uncertainty in the Work of Gerhard Richter and Paul Virilio." Jonathan Field, Ph.D., served as faculty mentor for the paper.


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With Halloween behind us, Northtown Mall in Blaine is getting into the holiday season spirit.
Christmas bells are ringing … at least they are ringing in choir director Duayne Malewicki's ears.
A Christmas tree at Park River Estates Care Center, Coon Rapids, was draped with gifts this holiday season.
Andover Elementary School students could "Slip into Giving" Dec. 7.
The Spring Lake Park-Blaine-Mounds View (SBM) Fire Department brought its firefighters and Santa Claus to four parade routes between Monday, and Thursday to collect donations for the food shelf during a family-fun event. Dan Retka, battalion chief, said on Tuesday before this edition went to press that Monday night's parade in western Blaine was a […]
The jingling bells fill the air as families wander the Ramsey tree fields looking for just the right tree to take home.
The city of Blaine is getting into the holiday spirit.
Santa will join forces with the Ham Lake Fire Department to make a pre-holiday scouting trip throughout the city.
The city of Ramsey will present an ornament for the Anoka County Historical Society's holiday tree the evening of Tuesday, Dec. 4 at 7 p.m. at the Anoka County History Center.


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Own the Deluxe Unrated Blu-ray & DVD December 21st. Also on Theatrical Edition DVD and Digital Download


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Book Reviews on rabble.ca
Nov 20 2014 | By Michelle Reid | Access to abortion is a right in Canada. While we do have an active anti-abortion minority in Canada, pro-choice people are also guilty of silencing women's choices at times. Why?
Nov 13 2014 | By Tiana Reid | Dionne Brand's new novel 'Love Enough' does not disappoint. The constantly moving city is the backdrop to the characters that swirl all around in various incantations of love. What can love endure?
Nov 6 2014 | By Justin Podur | What happens when a detective novel moves beyond the regular narrative of police and criminal and the law, and looks at the political context? You get 'The Demands of the Dead'.
Oct 30 2014 | By Nathaniel G. Moore | Canadian poetry and activism mix? You bet! 'From the Poplars' puts a spotlight on B.C. history and the Qayqayt First Nation in this call to arms for environmental consciousness.
Oct 23 2014 | By Geoff Martin | The production and consumption of news is a fundamental liberal democracy. So what happens when one of Canada's richest families owns all the papers in New Brunswick?
Oct 16 2014 | By Aparna Sanyal | Is Nelly's madness a product of herself or of the absolutes in a world she is forced to inhabit? In this newly translated novel, readers ponder to whom Nelly's suicide note is really addressed.
Oct 9 2014 | By Paula Mallea | What can be done and what is being done in Canada to move on from the failed "War on Drugs"? Paula Mallea discusses better alternatives in this excerpt.
Oct 2 2014 | By Brad Hornick | Is the battle over the tar sands the most urgent battle of the environmental movement? Well, yes! Here's why.
Sep 25 2014 | By Daniel Tseghay | Tings Chak illustrates moments of resistance and struggle within migrant detention centres in Canada. Based on discussions with detainees, these drawings and text reveal these spaces of incarceration.
Sep 18 2014 | By J.W. Horton | Need a little commiepunk, dieselpunk literary fiction in your hands? We've got just what you need.


text:
Arizona Diamondbacks
Report: Arizona Diamondbacks plan to retain Kirk Gibson
Since the day Tony La Russa was named Chief of Baseball Operations for the Arizona Diamondbacks, two questions have been constantly brought up: what does his hiring mean for manager Kirk Gibson and general manager Kevin Towers?
The Diamondbacks -- and La Russa -- have been silent on the matter and that there was evaluation of the entire organization going on.
Gibson has always said he should be able to learn a great deal from someone as successful as La Russa was in the managerial position.
Towers made it known in the beginning he didn't want to be a pseudo-GM but that La Russa and he discussed the moves they made and were working side by side just fine.
Tuesday, USA Today's Bob Nightengale reported the current plan is to bring Gibson back but an announcement is unlikely anytime soon.
The #Dbacks currently plan to bring back manager Kirk Gibson for the 2015 season, but Tony La Russa delaying any official announcement.— Bob Nightengale (@BNightengale) August 19, 2014
As of Tuesday night, the Diamondbacks are 53-73, more than 16 games behind the NL West-leading Los Angeles Dodgers.
Most Popular
- What's on your mind?Vince Marotta shares what is on his mind this week.
- It's Paul's Call with Paul Calvisi!It's Paul's Call with Paul Calvisi!
- Tim Kurkjian, ESPN MLB insiderESPN MLB insider Tim Kurkjian says he expects the Giants to try and get four or five innings out of
- Bickley BlastTonight is the last night of the year where all four major sports are occurring.
- Who Impressed/Who Depressed Dan and Vince share who impressed and depressed them over the weekend.


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Tsonga, Berdych bow out as Djokovic progresses at Indian Wells
Tsonga, Berdych bow out as Djokovic progresses at Indian Wells
Novak Djokovic avoided joining Tomas Berdych and Jo-Wilfried Tsonga as a second-round loser at the BNP Paribas Open on Sunday.
Serbian second seed Djokovic saved two set points and never looked back on his way to a 7-6 (7-1) 6-2 win over Romanian Victor Hanescu on the hard courts at Indian Wells.The two-time champion held off Hanescu at 5-6 in the first set and stepped up in the tie-break before breaking twice in the second set. Djokovic meets Alejandro Gonzalez in the third round after the Colombian came from a break down in the deciding set to upset Croatian 31st seed Ivan Dodig 6-4 2-6 7-6 (7-5). Six-time grand slam winner Djokovic's victory came after Berdych and Tsonga had both suffered surprise losses. Czech fourth seed Berdych was no match for gritty Spaniard Roberto Bautista Agut, who claimed a 4-6 6-2 6-4 win. Tsonga, the ninth seed, suffered a surprisingly straightforward 6-4 6-4 loss to French countryman Julien Benneteau. Awaiting Bautista Agut in the third round is Jarkko Nieminen, who advanced when German Florian Mayer retired with a leg injury with the Finn leading 6-2 1-0. Benneteau faces a tricky clash against Dominic Thiem after the Austrian qualifier got past French 21st seed Gilles Simon 7-6 (7-5) 6-2.
News archive


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A learning scavenger hunt for preschoolers. Practice uppercase and lowercase alphabet recognition, along with counting while going on a hunt!
Giant Connect the Colors of Paper Activity
Spring Flower Art Project for Kids to Create
2 Simple Tape Activities: What to Do with Lines of Tape
Rainbow Sponge Painting is Super Cool!
Toy Color Scavenger Hunt to Make a Rainbow!
Soapy Sensory Foam Activity for Kids
Whip up some foam using just dish soap and your food processor! Let your kids explore the sensory foam! Its a wonderful sensory activity for kids of all ages. I knew when I saw this snow sensory activity from dish soap, from You Pinspire Me, when I collected the ideas for the Snow Collection that it was something […]
Make a Lava Lamp Science Experiment
Make a lava lamp with your preschooler, and your preschooler will love science experiments! I can't promise that, but Henry has. Lava lamps are simple to make, too. What you need to make a Lava Lamp: Vegetable oil [or get a clear oil] Water Food coloring of your choice Alka-Selzer Tablets [as many as you choose, the […]
Toddler Sensory Bag with Slimy Eyes
Create a slimy experience for toddlers without the mess with a sensory bag! It's a perfect sensory activity for Halloween. As well as perfect for all ages, including babies and toddlers! I saw these Halloween and fall hair gel sensory suncatchers from Happy Hooligans. They have lots of ideas that they added to their sensory bag suncatchers. What's in […]
Fall Leaf Collage made with Bubble Wrap Art
I feel like a successful hands on mom when my preschooler runs to me with bubble wrap in his hand and says, "We have to save this and paint with it later!" That's how this fall leaf collage came about. We made bubble wrap art prints first in beautiful fall colors. Henry started with dumping red, yellow […]
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Reviews for It Ain't Over 'Til It's Over LyricsPerformed by Lenny Kravitz
Add Your New Review About The Song
Years not Gears | Reviewer: autumn | 2/8/2007
It's "years we've tried" not "gears we've tried". Gears doesn't even make sense!
Is this review helpful to you? Yes No
Add Your New Review About The Song


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Jerry Sandusky arrives the courthouse for the second week of his trial at the Centre County Courthouse, in Bellefonte, Pa., Monday, June 18, 2012. The defense is to begin presenting it's case in Sandusky's trial on 52 counts of child sexual abuse involving 10 boys over a period of 15 years on Monday.
Photo by Associated Press /Chattanooga Times Free Press .
published Monday, June 18th, 2012
Stories this photo appears in:
BELLEFONTE, Pa. — Prosecutors in Jerry Sandusky's child sex abuse trial rested their case Monday after calling the mother of one of his alleged victims, who told the jury she thought it was unusual her son's underwear was frequently missing from the laundry.


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Hamburg has plenty of chic restaurants to satisfy the fashion-conscious local professionals, as well as the authentically salty taverns typical of a harbor town. There may not be a huge range of restaurants, but what's available is delicious.
Looking for a beach vacation? Let us help you find the right spot.More
View deals in Hamburg for vacation packages, hotels, airfare, and more from our partners!More