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This used to be a force to be reckoned with, but it dropped in usage as it's virtually useless against Blissey and other special walls. Still, it might be able to catch opponents off-guard.
Sunny Day on the first turn, then use SolarBeam or Hidden Power to take down threats, or use Sleep Powder on opponents Exeggutor can't directly defeat. Hidden Power Ice is recommended as it hits Flying-types, Salamence in particular, but Hidden Power Fire can be used if Metagross is a concern. Exeggutor can also use Psychic over Sleep Powder or Hidden Power. Leftovers is recommended, but if you're worried about paralysis screwing it over, Exeggutor is able to use Lum Berry as well.
This Exeggutor can be very annoying to fight due to Leech Seed and Sleep Powder. Dark-types can counter this, but if Exeggutor hits them with a Leech Seed on the switch, it'll still be in a good position. Eventually, your opponent will have to switch in one of their special tanks, such as Blissey or Snorlax; Exeggutor can then surprise them with Explosion. Giga Drain is good for Swampert and Tyranitar, though watch out for Crunch and Ice Beam. Adamant might seem like a weird choice of nature, but it can power up Explosion. With regard to EVs, Exeggutor should invest less in Speed and more in its defenses as it will be taking hits.
Checks and Counters
Counters to Exeggutor fall into two main groups: users of Pursuit, such as Houndoom, Tyranitar, and Metagross, and special tanks such as Blissey and Celebi. Additionally, if Exeggutor gets paralyzed, it'll basically be useless.


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This video frame grab image shows Bienvenido Reynoso, 38 holding his belt buckle and a screen shot of the buckle with a stray bullet, Thursday, April 11, 2013, in Philadelphia. The belt buckle saved a supermarket employee by stopping a stray bullet from a shootout outside a Philadelphia grocery store, police said. Reynoso said he was about to take a hand truck outside late Wednesday afternoon when shots started flying, so he hit the ground inside the store. (AP Photo/Kathy Matheson)
Read the article: Bullet hits Philadelphia shop worker's belt buckle

subset: commoncrawl


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I just wanted to say Thank You!!! Thank You from the bottom of my heart, to everyone that has helped me along the way. We still have a LONG LONG LONG way to go, but I can atleast see changes happening, changes that have never happened in all the plans I've been on before.
So PaintedHeather, Legs, Renee, Michelle(Champ), Silva, Figwu, Hanzelka, ATLBigDog, and Gosh so many many more THANK YOU!!!!! You have been a LIFE SAVER in more ways then you can imagine. I look forward to passing on the knowldge, and help you once and continue to offer me.
Now this is not a drastic change, only slight change, but so far, I'm down a shirt size, and a few inches on the old Belt Loop. As a matter of fact, I had to go buy a new belt as I ran out of holes on the old one ( Old as in, 4 months old ). So far this new belt has seen some changes as well :) Woot...
OH warning I SUCK at taking pics :)
Keep on trucking, you're doing it man.
GREAT JOB! You look great. I can totally see a change! Congratulations to you. Keep up the good work!
I am mainly just a lurker, and I hadn't seen a post from you in a while. So glad to hear your great news and I feel your enthusiasm!
Julie (in VA)
Chipster!! I think you and I are on the same week! (6?) and I was wondering where you went!
Glad to see you are noticing changes!!
Keep going! Half way there!!
Stacy Lynn
Chipster! Way to go!!! Soon we'll be playing "Pants on the Ground" for ya!! I was just thinking about you this morning...Where's the Chipster been, haven't seen him post lately...So glad you made it back and it's great to see you post your progress!! :)
Keep up the great work!
DebMO :0) Blessed to be a Blessing...
WOOOOHOOOO!! Chipster this is a fantastic thread. Your level of patience is paying off my friend. There is a significant difference and you should be soooooo proud of yourself!! Just get on keeping on!! Congrats to you!!
Whether you think you can or you think you can't, you're right ~ Henry Ford
Michelle Simpson ~2009 Body-for-LIFE Champion 46+ Catagory
Thanks to all, could of never done it with out your support :)
OH CHIPSTER!! I really thought you were gone!! I am SO GLAD to see you!! This HOUSE is TOO big for me most days and I didnt see you for coffee and days went by and BOO! I thought to myself "gee, he seemed like he was workin it!!?? I dont get it!"
AND here you are, in the game all along.
And darn right there is a difference in those 2 pictures. You have a NECK now and slimmed down that cute little head of yours.
Happy dance, cartwheels and flips. (gee I wish that could scroll!)
Hey Legs..
Yep, I've been in the Game all along :) :) I've been so busy with work, hardly any time to get online anymore. But still plugging away.
The plans going fine... There are those times where an old habit creeps in, but I'm resisting and doing my best.
Anyhow thanks for all your support.
Awesome, Chipster! You can DEFINITELY see a change - that is SO awesome and such an inspiration! I look forward to being able to see some of those physical changes in myself. I appreciate your sharing your success with us - keep up the hard work!
The most important changes happen inside, I think, and I can't even begin to explain how wonderful that is for me. I've needed those changes for a long, long time, and I have already begun to feel the emotional, mental, and psychological benefits of being a BFLer. :)
Please keep us posted, Chipster! You're an inspiration!!
"The limits you are living with right now, in every aspect of your existence, have been created by your mind. They are perceptions. And they are holding you back. You are capable of far more than you think you are." -Bill Phillips
Chipster, so glad to hear from you!!! I started a little after you (I'm in week 5) and since you were new and posting on the main forum I thought I should too. So thanks for that and keep up the good work.
Tisha :-) "Running won't kill you, you'll pass out first!"
That's right, you rock it, Chip! You look GREAT! Oh, and I bet you are way younger than you look ;)
"Without struggle there is no growth"
No wait, that didn't come out right, LOL! What I mean to say was.........that I'm sure your dear friend was wrong and that you look way younger than you really are... is that better? LOL! I'll just shut it now :)
AWESOME JOB!!!! I love seeing these before and after photos, not only does it make me happy to see everyone and their new transformation, but it also give people like myself encouragement and motivation to keep on going.
LOL @ Painted Heather..
© Abbott Laboratories,2013


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Recep Tayyip Erdogan says Israel's actions cannot be described as self-defense against Hamas rocket attacks, as the U.S. and other Israeli allies have done. He calls the offensive "terrorism."
The Turkish leader, speaking Tuesday in Parliament, called Israeli actions an "attempt at ethnic cleansing," a euphemism used to describe how violence can be used to force a population from an area.
Erdogan's comments came as Turkey's foreign minister and Arab League foreign ministers headed to Gaza to try to secure a truce.
Turkey is one of the few Muslim countries to have had good relations with Israel, but they collapsed after a deadly Israeli raid on the Gaza-bound aid ship in 2010.


text:
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text:
Bellevue >Insurance Services > State Farm
One Lake Bellevue Drive, Bellevue, WA | Directions 9800547.618958 -122.181724
Neighborhoods: Wilburton
Good Customer Service, Quick – Just wanted to send a quick note regarding the great work that Bethany
Chalmers is doing for your firm. Not only did she renew my renters
insurance with State Farm and take the initiative to send the information to
my building leasing office, but she also provided sound and accurate
guidance as to how I could transfer my auto insurance from Progressive to
your firm, while getting a better policy and rate.
In fact, Bethany was super responsive with quotes and information, and I was
able to wrap up the entire process in less than 1 hour.
Wanted to pass this along to you. Look forward to continuing to do business
with your office.
Dinesh N
Best Customer Service! – When I decided I needed renter's insurance and wanted to see what other rates I could get for car insurance I called up my friend Bethany to see what State Farm had to offer. I ended up with both renters and car insurance with way more coverage than I had before for LESS MONEY! More for less... who knew? But my experience since switching has been the best part. I got in a little fender bender and having never been involved in an accident before I was a little... well a lot freaked out! I called up Bethany and even though she was in a conference she stepped out to calm my nerves and walk me through the steps I needed to take. She made me feel at ease and the claim was quickly and painlessly resolved :) Love Tim Crabtree State Farm!
Great Personal Customer Care – All of the Agents are very friendly, and they are very personal in meeting my needs. They've also saved me hundreds of dollars with their insurance coverages. I highly recommend them to all.
Excellent service, excellent value! – I've had renter's insurance through this State Farm office for years now after going through a burglary. When I (unfortunately) went through the same thing a few years later at a new residence, they were quick to make sure everything I needed was taken care of, and the processing of my claim was speedy and painless. Since then, I've switched my auto insurance over to them as well, and was surprised to find I could get much better coverage for almost exactly what I was paying elsewhere. Happy to say I'll be a customer for a long time to come.
I love my insurance agent! – I recently changed my State Farm status to being a single car owner and no longer tied to my parents. Even though my rate went up, it was still competitive AND the coverage was way better than other insurance companies I looked into. My agent Bethany was a dream to work with and she made everything make sense. I had a great experience when I had to get my car fixed recently as well. Its nice to know you have a group of people that will help you at the drop of a hat! Thanks Tim Crabtree insurance! Thank you Bethany for always responding so quickly to my calls!
Friendly Insurance Office – I have been a client of Tim Crabtree for about 8 years now. They have always been very pleasant and helpful anytime I have needed assistance. They are also great at explaining your options to you and look out for your best interest. I would recommend them to anyone looking to purchase insurance and/or in need of an agent.
Friendly Agents! – I have never had a bad experience with the agents at Tim Crabtree Statefarm. All are extremely friendly and willing to help in your time of need. They offer competitve rates for loans, insurance, and banking. I recommend them when ever I get the opportunity.
Best Insurance Brokers We've Had In 30 Years – We have been with Crabtree/ StateFarm for over 10 years.
We have our retail operations, all our delivery vehicles, my two residences, our private autos, my life insurance.... ALL covered by StateFarm through Tim's office.
Over the years there have been a handful of issues and on EVERY SINGLE issue we were well taken care of.
These guys are the best.
Highly recommended – Our family has used Tim Crabtree for our home and auto for years, and they have always been terrific advocates for us. Very responsive, great attitude, helpful all the time.
Poor Customer service – They do not treat you well and they will most likely deny your claim in time of need.
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text:
Dave Stone, 54, and his wife Deann Stone, 50, both of Wetumpka, are facing five ethics charges each, a release from the Alabama Attorney General's office states. Prosecutors say the Stones mismanaged $49 million in federal grant money from the American Recovery and Reinvestment Act of 2009 to obtain personal gain for themselves or the company Dave Stone works for, Wetumpka-based Information Transport Solutions.
The charges appear to have no connection to ITS' contract with Piedmont City Schools.
Piedmont paid ITS $30,000 a month to provide at-home wireless Internet service to Piedmont students last year. The board received a federal grant that matched 80 percent of the cost, and the city provided a monthly contribution of $6,250. However, the service stopped in June because the grant ended and the city's contribution stopped. Officials are in talks to reinstate the city's contribution and to negotiate a lower price with the ITS. Meanwhile, students returned to school this week without the service.
Piedmont schools Superintendent Matt Akin said his school system has not used any state-directed grant money from ITS and the news of the arrest has not changed the city's and the school system's plans with ITS.
"It doesn't have anything to do with anything we've done with them," Akin said. "It seems like an isolated incident."
An email from ITS representatives also says the company will continue to work with Piedmont's schools to provide the service.
Dave Stone is one of 150 people employed by ITS. Deann Stone is the former director of federal programs for the Alabama Department of Education.
The Stones turned themselves in to officials at the Montgomery County Sheriff's Office Wednesday, according to the release.
Dave Stone was placed on administrative leave after the arrest, according to a press release from the company.
"While we are hopeful and confident that Dave's name will be cleared and a judgment reached that no wrongdoing was committed, ITS steadfastly renounces the behavior outlined in today's indictment. ITS had — and has — no knowledge that one of our employees could be operating outside the state's ethics law," ITS CEO Steve Meany said in a Wednesday release.
The Stones' arrests followed an investigation by Alabama Attorney General Luther Strange and the U.S. Department of Education.
Prosecutors presented evidence to a Montgomery County special grand jury Tuesday, and it resulted in the Stones' indictment, the release states.
The couple is being accused of using Deann Stone's position to generate business for ITS through the reinvestment act grant funds. The money was linked to grants for Marengo, Lowndes and Coosa county school systems, the release states.
The couple is also accused of violating state ethics law by using a state computer, labor, documents and other materials for their personal benefit through the allocation of funds. The Stones are also being accused of "soliciting or receiving" meals, transportation and lodging in Boston, Mass., to "influence official action."
Staff writer Laura Gaddy: 256-235-3544. On Twitter @LGaddy_Star.


text:
Notre Dame women need overtime to drop USF
|Notre Dame guard Skylar Diggins (4) reacts as she collides with South Florida guard Sasha Bernard (5) during the second half of an NCAA college basketball game, Tuesday, Jan. 8, 2013, in Tampa, Fla. Notre Dame won 75-71 in overtime. (AP Photo/Chris O'Meara)
TAMPA, Fla. (AP) — South Florida's upset bid against second-ranked Notre Dame came up just short in overtime.
Skylar Diggins scored four of her 19 points during the extra session, helping the Fighting Irish overcome cold shooting and hold off the Bulls for a 75-71 victory Tuesday night.
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- Post men, women host Felician tonight
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- Post men roll over Felician
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- Post men, women return to action today
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text:
Welcome, skip to the content.
Official site for Melbourne, Victoria, Australia
The Great Ocean Walk offers amazing opportunities to view wildlife in their natural settings. See migrating southern right whales, grazing kangaroos and sleeping koalas up close.
Little penguins – big drawcard
A colony of about 1000 little penguins inhabits the dunes at the base of the 12 Apostles viewing area. Bring your binoculars to view their comical social behaviour. Penguins begin to arrive about 10 minutes after sunset.
Brimming with birdlife
Skies, heathlands, beaches, estuaries and wetlands are home to all manner of birds. Peregrine falcons, fairy penguins, Australasian gannets, albatrosses and many more can be seen in and around Port Campbell National Park and the nearby Bay of Islands Coastal Park. Some migrate thousands of kilometres each year to feed and nest. Even the weather-beaten, exposed clifftops have a diverse range of animals and birds.
Short tails of long migration
One of the more remarkable stories of endurance involves muttonbirds, or short-tailed shearwater. These birds fly around 30,000km a year across the Pacific Ocean between North America and rookeries in Bass Strait.
Muttonbird Island
At Muttonbird Island, near Loch Ard Gorge, thousands of muttonbird nest between October and April. They feed out at sea and fly back each evening.
A little rarity
One of Victoria's rarer birds is common in the remnant heathland areas of this coast. When you visit, keep an eye out for the rufous bristlebird. About the size of a blackbird, the rufous bristlebird has an upturned tail which jerks about when it runs or flies for cover.
Beating the odds
Even though salt-laden, galeforce winds regularly batter this coast, it does support a range of vegetation that has learned to cope with the harsh conditions. Among it live a large range of animals, including southern brown bandicoots, southern emu wrens, swamp harriers and honeyeaters.
Discover the Great Ocean Road region
Walk at your own pace along the Great Ocean Walk and take a short walk of up to 3 hours long to see old shipwrecks, historic lighthouses and lookouts.
Explore the Great Ocean Walk on a day walk and experience breathtaking ocean views, stunning waterfalls, lush forest, and more natural wonders.
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|Version 7 (modified by travis-w, 5 years ago)
Purpose of the Tracker System
SouceForge.net is the world's largest Open Source software development web site. SourceForge.net provides tools that allow Open Source projects to develop, distribute, and support software.
One of these tools, the Tracker system, provides both support and development benefits. Tracker is used by SourceForge.net projects to accept and manage bug reports, support requests, feature requests, and source code patches.
Each project may have multiple Trackers. Each Tracker is used to store a different type of information. By using the same tool, Tracker, for each of these support and development activities, users and developers only need to learn one user interface.
Tracker is part of the SourceForge Collaborative Development System (CDS), one of the many services provided to projects hosted on SourceForge.net.
SourceForge.net staff use the Tracker system to provide support for the SourceForge.net site.
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Support for project downloads, and for the SourceForge.net site and developer services, may be obtained by following the instructions in our Support Guide. A significant amount of support activity on SourceForge.net occurs through the use of the Tracker system.
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- Note that file attachments are publicly visible; do not upload sensitive information.
- Enter a description for the file, such as "Screen shot of File Open error message", in the "File Description" field.
- Click on the "Submit Changes" button.
The Tracker system currently accepts attachments larger than 20 bytes and smaller than 256,000 bytes.
The handling of downloaded files is determined by your web browser. Certain file types are commonly displayed rather than downloaded by a browser. For these files, you may need to right click on the download link and use the "Save target as..." browser option. For XML files and other text-based files, it may be advantageous to compress these files using the Zip format or Gzip format, as to reduce file size and cause the browser to download the file.
In the case of contributions, such as source code patches: Users should be careful to only upload materials which are Open Source in nature and which comply with the license terms of the project. Projects should be careful to only accept contributions which are compatible with their license terms and to provide proper acknowledgment and attribution for all contributions.
SourceForge.net staff typically ask for screen shots when dealing with browser compatibility problems and issues with GUI-based client software. While Linux and Mac OS X users typically generate screen shots using the OS-provided tools, we recommend the use of smartision ScreenCopy (hosted on SourceForge.net) to users of Microsoft Windows operating systems.
Issue Status Values
The Tracker system supports four issue status values:
- Open: New submissions are given an Open status. Issues which are unresolved should generally be left in the Open status.
- Closed: When completed, canceled, or rejected, an issue may be changed to the Closed status.
- Pending: When the project team needs additional information in order to respond to the issue, its status may be changed to Pending. Pending issues will automatically be returned to an Open status when the Tracker item submitter posts a comment. If the Tracker item submitter fails to login and post a comment within the time frame specified in the settings for that Tracker, the Tracker item will automatically be changed to a Closed status.
- Deleted: The Deleted status does not actually remove any data from the Tracker system. This status value is used in a project-defined way, typically to move rejected or canceled issues for more accurate reporting. The SourceForge.net staff can assist you if you actually need a Tracker item removed.
While a project is welcome to use the Issue Status values as desired, care should be taken not to use the Pending status improperly, due to the automated issue closure mechanism attached to the Pending status.
Pending Status
The Pending status is useful when a Technician requires additional information from an issue submitter in order to process an issue. The Pending status includes a special automatic closure mechanism to ease the issue management process.
To begin the process, a Technician may add a comment to the request, detailing the information they need in order to continue processing of the issue, and then set the status of the issue to Pending. When the item submitter posts a comment to a Tracker item that has Pending status, the status is automatically changed to Open, as a signal to the Technician that the requested information has been provided.
Once the issue is in Pending status, the submitter is expected to respond within a certain number of days (configurable as a Tracker option). If the submitter fails to respond within that time period, the status is automatically changed to Closed, representing that the user has not responded within a reasonable amount of time. If the user wishes to respond subsequent to closure, the Tracker item may be re-opened by changing the status back to Open.
The default waiting period before automatic closure of Pending Tracker items is 7 days.
To configure a custom waiting period, a Tracker Admin will:
- Click on the "Tracker" link for the project.
- Click on the "Admin" link.
- Click on the link for the desired Tracker.
- Click on the "Update preferences" link.
- Enter the desired number of days in the "Days till pending tracker items time out" field.
- Click on the "SUBMIT" button.
Projects are encouraged to set the waiting period for automatic closure to a reasonable value, typically no shorter than 7 days. SourceForge.net staff use a waiting period of 14 days on their Support Request Tracker.
Special care must be taken with issues submitted by an unauthenticated user. Comments posted to a Tracker item by unauthenticated users will not cause the issue status to revert to Open. Projects are encouraged to adopt the policy of not using the Pending status for anonymously-submitted Tracker items. If use of Pending status for anonymously-submitted Tracker items is continued, projects should have a member of the project team periodically review all anonymously-submitted Tracker items. This review may be done either using the Browse view or by using the "Last Comment/Update Detail - Pending Items" Tracker report.
Issue Priorities
The Tracker system represents issue priority on a scale from one to nine. Priority one issues are considered the least important and lowest priority. Priority nine issues are considered the most important and highest priority. Issues with normal priority are in the middle of this priority range (five).
Within the Browse view, the background color of each Tracker item line will represent its priority. Darker red tones represent higher priority. Whiter tones represent lower priority.
Projects may develop their own scheme for assigning issue priority. Users are encouraged to leave the priority setting for their issue at the value set by the project team. Details on how the SourceForge.net staff prioritize issues may be found in our Support Guide.
When changing issue priority, project members are encouraged to also post a comment to the request, so the submitter understands the priority change.
Issue Assignment
Tracker Technicians are responsible for processing submitted issues. Issues may be assigned to any project member designated as a Technician for that Tracker using the "Assigned To" pulldown menu on the Tracker item view.
Users are encouraged not to change the assignment of their Tracker items. Project teams are better equipped than their users to know who would be the best person to respond to a particular issue.
To change the assignment of a Tracker item, select the desired Technician in the "Assigned To" pulldown menu, then click on the "Submit Changes" button. Tracker Technicians and Admins may also change issue assignment using the Mass Update feature.
Resolution Codes
To keep track of how an issue was resolved, some Trackers include a Resolution field. The Bug Reports Tracker includes this field. Custom Trackers may include this field based on the decision of the project administrator.
Resolution codes are standardized across all Trackers. Current Resolution codes are:
- Fixed
- Invalid
- Won't Fix
- Later
- Remind
- Works For Me
- Duplicate
- Accepted
- Out of Date
- Postponed
- Rejected
The Resolution code field may be used both to track the handling process for an open Tracker item (with the Postponed, Later, and Remind resolution codes), and to record the outcome of the processing of a Tracker item (with the Fixed, Invalid, Won't Fix, and Accepted resolution codes).
The decision of which Resolution codes will actually be used by a project is left to the project administrator.
The Resolution field may be enabled or disabled on Custom Trackers using the 'Display the "Resolution" box' Tracker option.
Issue Processing
Though the exact process for issue handling is left entirely up to the project, Tracker items are generally handled in the following manner:
- A user submits a new request. The Tracker item is automatically given a status of Open.
- Upon each update to the Tracker item, an email will automatically be sent to users who are involved with the Tracker item.
- A designated member of the project team, a Tracker Admin, reviews each new Tracker item and assigns it to a Tracker Technician. A comment may be added at this time to detail the expected response time for the issue.
- When the Tracker item is first reviewed by the Technician, they may add a comment providing detail on how the issue is being handled. Issue priority may be changed as needed.
- If the Technician requires additional information in order to respond to the issue, they will request that information and change the status to Pending.
- The Tracker item submitter will respond with any requested information via a comment to the Tracker item. The status of the Tracker item will automatically be changed to Open when this comment is posted.
- When ready to proceed with resolution, the Technician will do whatever work is needed behind-the-scenes to complete the request, or add a comment explaining why the request is being rejected.
- Once the request has been answered or completed, the Technician will add a comment providing a summary of their actions, and change the issue status to Closed.
- Tracker items may be re-opened as necessary to ensure suitable response has been received by the issue submitter.
- Projects are responsible for managing their own Trackers on a day-to-day basis. Users are expected to respect the wishes of projects to leave Tracker item settings and status as they are configured, if requested.
SourceForge.net staff use their Support Request Tracker to provide support for the SourceForge.net site and developer services. Details on how the SourceForge.net team handles issues using the Tracker system may be found in our Support Guide.
Tracker-Generated Emails
To aid in the communication process, Tracker will automatically send email to any user who has direct involvement with a Tracker item when updates occur. Users involved with a Tracker item include the submitter, current assignee, and all users who have posted comments to the Tracker item.
These emails will be similar to:
To: noreply@… From: "SourceForge.net" <noreply@…> Subject: [ alexandria-Support Requests-1008648 ] Issue Summary Date: Fri, 13 Aug 2004 05:08:39 -0700 Support Requests item #1008648, was opened at 2004-08-13 08:08 Message generated for change (Tracker Item Submitted) made by Item Submitter You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=200001&aid=1008648&group_id=1 Category: Project Administration Group: Second Level Support Status: Open Priority: 5 Submitted By: Jacob Moorman (moorman) Assigned to: Nobody/Anonymous (nobody) Summary: Issue Summary Initial Comment: Detailed Description of Issue
You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=200001&aid=1008648&group_id=1
The link provided in the Tracker email will bring you to the view of the Tracker item. You may then respond using the "Attach A Comment" field of the Tracker item. Copies of comments posted to the Tracker item by other users, and of your own comments, will be sent to you by email. Each email contains a full copy of the Tracker item and all posted comments.
Email may also be generated by Tracker as part of Tracker monitors or project-configured automatic emails.
All Tracker-generated emails originate from noreply@…. You should not reply to these emails. Any replies sent to Tracker-generated emails will automatically be discarded.
Tracker Monitoring
By default, users with direct involvement (submitter, assignee, users who have posted comments) with a Tracker item are sent email when updates are posted to that Tracker item. Other interested users may use the monitoring system of SourceForge.net to receive these same updates by monitoring a particular Tracker item. SourceForge.net subscribers have the option of monitoring an entire project, which will include Tracker updates for the Trackers of the monitored project.
To monitor a Tracker item:
- Login to the SourceForge.net site.
- Access the desired Tracker item.
- Click on the "Monitor" button, located at the top of the Tracker item.
- A listing of Tracker items which you are monitoring may be found on the My Monitored Resources page. Tracker items will be shown in the "Monitoring: Tracker Items" section of that page.
To monitor a project:
- Become a SourceForge.net subscriber, if not already.
- Login to the SourceForge.net site.
- Access the Project Summary page for the desired project.
- Click on the "Monitor Project" link, located below the project description, to begin monitoring of the project.
- A listing of projects you are monitoring may be found on the My Monitored Resources page. Projects will be shown in the "Monitoring: Projects" section of that page.
If a project is eventually removed from SourceForge.net (due to abuse or inactivity, for example), Tracker items related to that project will no longer appear on your My Monitored Resources page.
The monitoring system is designed for use by individual users. Project teams may have emails about all new Tracker items or Tracker item updates sent to a project member or mailing list without using the monitoring system.
Tracker Technicians
Each team member who is going to accept issues for handling should be added as a Tracker Technician. Tracker Technicians are listed in the "Assigned To" pulldown menu during Tracker item submission and when modifying a Tracker item.
Before adding a team member as a Tracker Technician, you should make them aware of the support policies of your project and what you expect of them in terms of issue response times.
Only project members may be added as Tracker Technicians. Each Tracker may have its own set of Technicians.
Tracker Permissions
Project administrators may designate which team members should be able to process and manage Tracker items. Team members who process Tracker items are called Technicians. Team members who manage Tracker items, such as issue assignment, are called Tracker Admins.
Only project members may be added as Tracker Technicians and Admins. Each Tracker may have its own set of Technicians and Admins. A project member may be either a Technician, an Admin, or a combined Tech/Admin.
To configure the permissions for your Tracker:
- Click on the "Tracker" link for the project.
- Click on the "Admin" link.
- Click on the link for the desired Tracker.
- Click on the "Add/Update Users & Permissions" link.
- To change the permissions for an existing Tech or Admin, you may use the "Permission" pulldown menu to select whether you wish for them to be a "Technician", "Admin" or "Tech & Admin". After changing the pulldown menu value as desired, click on the "Update Developer Permissions" button to complete the change.
- Care should be taken when removing a Technician from a Tracker.
- To add a project member as a Tracker Technician, select their name from the box in the "Add These Users" section of the page, then click on the "add users" button. You may use the "add all users" checkbox to enable Tracker access for all team members. After adding the users to the Tracker, change their permissions as needed.
Categories and Groups
Each Tracker is configured with a set of Categories and Groups which allow project teams to place Tracker items within distinct logical sets. These settings are used as sorting options within the Browse view of the Tracker, and for reporting purposes.
Categories are used to describe the general subject of the issue, such as the portion of the software which the issue relates to. SourceForge.net staff include Categories for each major site feature within their Support Request Tracker.
Groups are used to associate similar types of issues in a way that is useful for reporting purposes. SourceForge.net staff include Groups based on the escalation level of issues, such as First Level Support, Second Level Support, and Administrative, within their Support Request Tracker.
Each Tracker may have its own set of Categories and Groups.
To manage the Categories for a Tracker:
- Click on the "Tracker" link for the project.
- Click on the "Admin" link.
- Click on the link for the desired Tracker.
- Click on the "Add/Update Categories" link.
- Click on a Category title to rename the Category, if needed.
- Use the "New Category Name" text box and "SUBMIT" button to add new Categories.
Categories may not be deleted once created. Disused Categories should be renamed as that they are at the bottom of the Category listing. Unused and erroneously-submitted Categories may be renamed and reused as needed.
Group management is handled in the same manner as Categories. Groups are managed via the "Add/Update Groups" section of the Tracker Admin pages.
Projects should establish a basic set of Categories and Groups when they begin using a Tracker. These lists should evolve over time (older issues need not be resorted, necessarily) as the project grows.
Categories and Groups may be used as part of strategies for managing multiple software versions or sub-projects within a single Tracker.
Canned Responses
When providing support on a large project, there is a tendency for the same issues to be reported by multiple users. To ease the burden of responding to these issue reports, the Tracker system allows Tracker Admins to create ready-to-use comments that may be applied to a Tracker item. These ready-to-use comments are called Canned Responses.
To use a Canned Response, selected the desired Canned Response in the "Use Canned Response" pulldown menu when modifying a Tracker item, before clicking on the "Submit Changes" button. If a comment is entered in the "Attach A Comment" field when also selecting a Canned Response, both will be posted to the Tracker item (the Canned Response will be posted second).
Canned Responses are specific to a particular Tracker.
When a Canned Response is used on a Tracker item, its text is placed as a comment to the Tracker item. This text is static, just as if a similar comment had been posted to the Tracker item. If the Canned Response is later updated, those changes will not be reflected in the Tracker item comments that had previously been posted using that Canned Response.
Each Canned Response consists of a Title, Message Body and Status. The title of the Canned Response will be shown in the "Use Canned Response" pulldown menu on Tracker items. When used on a Tracker item, the Message Body will be used as a comment. Canned Responses with Active status will be shown in the pulldown menu. Inactive Canned Responses will only be shown in the Admin interface.
While Canned Responses may be used by site users, we discourage this type of Canned Response use. We prefer that Canned Responses be used only by Tracker Technicians.
To manage Canned Responses:
- Click on the "Tracker" link for the project.
- Click on the "Admin" link.
- Click on the link for the desired Tracker.
- Click on the "Add/Update Canned Responses" link.
- To edit an existing Canned Response, click on its Title.
- To add a new Canned Response, enter the "Title" and "Message Body" in the form provided at the bottom of the page, then click on the "SUBMIT" button.
- No means is provided to delete a Canned Response. By editing a Canned Response you may change the "Title" of the Canned response, and change the Status of the Canned Response to "Inactive".
Project administrators should name their Canned Responses in a uniform manner, so Technicians can easily locate the desired Canned Response.
SourceForge.net staff maintain more than 150 different Canned Responses covering common issues and questions for use with our own Support Request Tracker. Details on SourceForge.net staff use of the Tracker system may be found in our Support Guide.
A tool for automating the management of Canned Responses may currently be found in the CVS repository of the sitedocs project. This tool, atracker, is part of the adocman tool suite developed by SourceForge.net staff. atracker may be used to extract Canned Responses from the Tracker system and to post updates to Canned Responses within the Tracker system. This allows projects to store Canned Response data within CVS for tracking of changes, and post changed Canned Responses back to the Tracker system.
New Issue Auto-Assignment
Based on Categories, new Tracker items may automatically be assigned to a Technician. If you have established Categories which are consistently processed or reviewed by a particular Technician, configuring automatic issue assignment can save time spent reviewing new issues.
To set up auto-assignment of new issues:
- Click on the "Tracker" link for the project.
- Click on the "Admin" link.
- Click on the link for the desired Tracker.
- Click on the "Add/Update Categories" link.
- Click on the category whose new issue reports you wish to auto-assign.
- Select the desired Technician from the "Auto-Assign To" pulldown menu.
- Click on the "SUBMIT" button.
This auto-assignment only occurs upon new issue submission. If the Category of a Tracker item is changed after submission, assignment will not automatically be changed.
Even if auto-assignment is specified for every Tracker Category, it will still be necessary for unassigned issues to be reviewed. Issues may be submitted without a Category; issues without a designated Category will not be auto-assigned.
This auto-assignment feature helps to reduce the amount of time needed for escalation of new issues, but is dependent on users being able to pick the right Category. Please select names for your Categories which will make sense to your users. Projects are also encouraged to provide instructions for issue submission, if appropriate.
Mass Updates
Tracker Technicians may update Tracker items either individually on a per-item basis, or in a group as part of a mass update. The Mass Update feature is available to Tracker Technicians and Admins from the Tracker Browse view.
To perform a mass update:
- Access the "Browse" link for the desired Tracker. Use the provided sorting and view limiting options to retrieve a list containing the desired Tracker items.
- Check the checkboxes next to the Request ID of the desired Tracker items. You may use the "Check All" and "Clear All" links to toggle all checkboxes at once.
- Set the "Category", "Priority", "Assigned To", "Group", and "Status" values as desired using the pulldown menus provided at the bottom of the Browse page.
- Comments may be posted to each selected Tracker item through the use of Canned Responses. If desired, select a "Canned Response" from the provided pulldown menu.
- When settings have been selected as desired, click on the "Mass Update" button.
Changes made during a mass update will generate email as would be done if each Tracker item were changed individually.
Emails for Project Team
By default, Tracker will send an email to users who are directly involved with the Tracker item, or who have enabled monitoring. Each Tracker may also be configured by a project team to send out new email upon new issue submission or upon issue update.
The additional Tracker emails allow the project to have notification of new updates sent to someone who provides oversight for project support, or to allow the project to keep track of support and development occurring through the Tracker by having notifications sent to a mailing list.
To have Tracker send additional mail on new Tracker items or updates:
- Click on the "Tracker" link for the project.
- Click on the "Admin" link.
- Click on the link for the desired Tracker.
- Click on the "Update preferences" link.
- Enter the email address which will receive the additional Tracker mailings in the "Send email on new submission to address" field.
- If you wish for mails to be generated on every update to a Tracker item, not just on new issue submissions, check the "Send email on all changes" check box.
- Click on the "SUBMIT" button.
- If you have configured Tracker to send mail to a project mailing list hosted at SourceForge.net, you will also need to configure that mailing list to accept this mail.
Only one email address may be specified for this feature. If you need mails sent to multiple addresses, please create a mailing list for that purpose.
Tracker Mails to Mailing Lists
Tracker may be configured to send mail to a project mailing list, which can help improve communication and oversight within the project team. Special mailing list configuration changes are needed in order to accept these mailings at a SourceForge.net mailing list.
Problem overview: Email generated from Tracker originates from 'SourceForge.net <noreply@…>'. Each mail blind copies (BCC) the actual recipients and uses "noreply@…" in the To: field. Special mailing list configuration changes are needed in order to accept these mailings to a SourceForge.net mailing list. Mailings where the recipient is not listed in the To: or CC: fields are said to have an implicit destination. Though implicit destinations are used legitimately by SourceForge.net, many spammers use this technique to mass-mail thousands of people at a time. As result, Mailman, the mailing list management software used by SourceForge.net, blocks messages received through implicit destination by default.
To reconfigure a SourceForge.net mailing list to accept mail from Tracker:
- Login to the SourceForge.net site.
- Click on the "Lists" link for the project.
- Click on the "Admin" link.
- Click on the "Administer/Update Lists" link.
- Click on the "Administer this list in GNU Mailman" link next to the list you will use to receive Tracker mailings.
- Enter the mailing list admin password at the "List Administrative Password" prompt. Note that this password is mailing list-specific and will not match your SourceForge.net user account password.
- Click on the "Privacy Options" link.
- Click on the "Recipient Filters" link.
- Add "noreply@…" to the field marked "Alias names (regexps) which qualify as explicit to or cc destination names for this list".
- Click on the "Submit Your Changes" button.
- Configure Tracker to send email to this mailing list as desired.
- If you are operating a closed (subscriber-only posting) mailing list, you may also need to configure the list to accept posts from the noreply@… address. See the instructions in the "Sender filters" section of the Mailman "Privacy Options" page, or contact SourceForge.net staff for assistance if operating a closed list.
- If the list is properly configured to accept this mail, Tracker emails will be distributed to the list and be placed in the mailing list archives. If misconfigured, Tracker emails will be placed in the pending administrative request queue for review by a mailing list administrator.
Mailing lists used to accept Tracker mails are typically named "tracker", "auto", or given a name matching the name of the Tracker, such as "bugs", "support", "patches", or "rfe".
If a mailing list will be used solely for accepting the automated emails from Tracker, you may wish to block posts that are received from other places. To block other posts, you may set the 'Addresses of members accepted for posting to this list without implicit approval requirement. (See "Restrict ... to list members" for whether or not this is in addition to allowing posting by list members' field to "noreply@…" in the "General posting filters" section of the list admin pages.
Sorting and Searching
There are two basic tools available for use in locating Tracker items for viewing: the sorting and filtering mechanisms of the Browse view, and the Search feature.
Sorting: When in the "Browse" view, you may filter Tracker items by Assignee, Status, Category and Group using the provided pulldown menus. You may also filter by the username of the Tracker item submitter or by keyword in the Tracker item Summary by entering the desired text in the provided text boxes. The result of your filter criteria may then be sorted by Request ID, Priority, Summary, Open Date, Close Date, Submitter, and Assignee.
Up to 50 Tracker items will be shown on the Browse view by default. If you are a SF.net subscriber, this number may be increased or decreased using the UI Preferences page.
The most common filter and sorting criteria used by SourceForge.net staff on their Support Request Tracker include:
- View of unassigned Tracker items: Assignee of "Unassigned", Status of "Open", Category of "Any", Group of "Any", Sort By "Open Date, Ascending"
- View of my assigned Tracker items which are Open: Assignee of (my username), Status of "Open", Category of "Any", Group of "Any", Sort By "Priority, Descending"
Searching: The Tracker search facility, shown in the left navbar "Search" box when viewing the Tracker, will retrieve Tracker items that have details or summary text matching the specified keyword text. You may also search by Request ID for retrieval of a particular Tracker item.
Other ways to access Tracker items include:
- A complete listing of all Tracker items within a Tracker with significant detail may be retrieved using the Tracker Listing with Last Comment/Update Detail reports.
- For quick access to the Tracker items that you had opened or been assigned to process, a listing of these Tracker items may be found on your My SF.net page.
Summary Modification
SourceForge.net staff typically modify the "Summary" field for Tracker items within their Support Request Tracker upon initial review. This allows us to more strongly categorize similar issue types together (beyond use of the Group and Category fields).
This strategy is most useful when processing very large numbers of Tracker items. Before adopting this strategy, you should develop a standard base set of Summary data which will be used by your project. With a properly designed set of Summary texts in use on a Tracker, you can much more easily leverage the Search facility and the "Summary keyword" filter of the Browse view.
If you decide to modify Summary texts systematically, you should be sure to select text which will make sense to the issue submitters, so they won't think their issue has been misfiled.
By default, Trackers require users to login to the SourceForge.net site in order to submit new Tracker items. This requirement has been established to help reduce abuse and to provide added benefits, such as issue lookup using the My SF.net page.
Some projects decide to permit unauthenticated users to submit issue reports. While eliminating the need to register for a SourceForge.net user account, this does increase the chance of abuse and reduce the effectiveness of the Tracker system for communicating information. We strongly recommend that you leave unauthenticated posting disabled.
Unauthenticated users will not receive Tracker emails, so will need to manually check their Tracker items for updates.
To reconfigure a tracker to permit unauthenticated (not logged in) issue submissions:
- Click on the "Tracker" link for the project.
- Click on the "Admin" link.
- Click on the link for the desired Tracker.
- Click on the "Update preferences" link.
- Check the "Allow non-logged-in postings" checkbox.
- Click on the "SUBMIT" button.
Issues submitted without logging in will show a submitter of "Nobody/Anonymous (nobody)". Issue submitter cannot be changed after Tracker item submission.
Past Due (Overdue) Issues
To help control issue response times, Tracker includes two mechanisms to help notify Technicians when an Tracker item is past due. The first is a visual cue added to the Browse view. The second is a Tracker report which lists past due Tracker items.
Tracker items which have been open longer than a certain number of days will be considered overdue. Overdue Tracker items will be marked in the Browse view with an asterisk (*) and "Open Date" value in bold. Projects may factor this in to their support process as a way for Technicians to spot issues which are not meeting desired response times.
To set the deadline for issue closure (after the deadline, a Tracker item is considered overdue):
- Click on the "Tracker" link for the project.
- Click on the "Admin" link.
- Click on the link for the desired Tracker.
- Click on the "Update preferences" link.
- Set the "Days till considered overdue" value to the desired number of days.
- Click on the "SUBMIT" button.
We encourage projects to set "Days till considered overdue" to a value of at least 7, as to provide sufficient time for Technicians to respond to issues. SourceForge.net staff use a setting of 14 days on their Support Request Tracker.
A finer-grained mechanism for tracking response times is provided as a Tracker report. The "Past Due by Technician" report will provide a list of Tracker items, grouped by Technician, which either have not received an initial comment from the Technician since submission or have not received an update, within a certain number of days. This report is a helpful tool for establishing and enforcing an effective support policy for your project.
To configure the intervals for the past due Tracker report:
- Click on the "Tracker" link for the project.
- Click on the "Admin" link.
- Click on the link for the desired Tracker.
- Click on the "Update preferences" link.
- Set the value of the "Days assignee has to make initial comment (before past due)" and "Days assignee has to post update (before past due)" fields to the desired number of days.
- Click on the "SUBMIT" button.
SourceForge.net staff use values of 2 days for initial response and 7 days for update frequency within their Support Request Tracker. SourceForge.net staff make regular use of this report and review the past due counts per developer on a weekly basis as a means to evaluate support response.
Report Generation
The Tracker system allows a project team to generate a number of different reports related to the handling of Tracker items. Reports are generated for a particular Tracker, covering issues from a specific time period.
Report options include:
- Distribution by Technician (Present Techs/Admins) which shows the number of Tracker items (currently open, and in total) per Technician. Shows only current Tracker Technicians. This report allows you to determine how many issues are assigned to each Technician.
- Last Closure/Comment by Technician (Present Techs/Admins) shows the Tracker item ID and date of the latest Tracker items to be closed or updated by a Technician. Shows only current Tracker Technicians. This report allows you to quickly check up on the latest activity by a Technician.
- Past Due by Technician: Provides a listing of the Tracker items which have not been updated within the number of days specified for the Tracker (overdue Tracker items).
- Tracker Listing with Last Comment/Update Detail - Open Items: Provides a view similar to the Tracker Browse view, but includes extensive detail that may be used to check on the handling of every issue in the Tracker. View is limited to open Tracker items.
- Tracker Listing with Last Comment/Update Detail - Pending Items: Provides a view similar to the Tracker Browse view, but includes extensive detail that may be used to check on the handling of every issue in the Tracker which is currently waiting on end-user response. View is limited to pending Tracker items. Useful for checking on updates before automatic closure of pending status Tracker items occurs.
- Aging Report which shows the average issue life, from submission to closure.
- Distribution by Technician (Past and Present Techs/Admins) which shows the number of Tracker items (currently open, and in total) per Technician. Shows current and historical Tracker Technicians.
- Distribution by Category
- Distribution by Group
- Distribution by Resolution
Preferred Support Mechanism
To ensure your users know how your project would like them to report issues, the project administrator should set the Preferred Support Mechanism for the project. The Preferred Support Mechanism may be used to direct users to a Tracker, mailing list, or forum for issue reporting.
Details on project-provided support resources are provided on the "Get Support" page (link in left navbar when viewing project pages, and on the Project Summary page). The Get Support page will show which resource a project has selected as their Preferred Support Mechanism.
SourceForge.net staff designate their Support Request Tracker as their Preferred Support Mechanism. This helps to direct users looking for site support to submit a Support Request, rather than trying to contact the SourceForge.net staff some other way.
Tracker Options
Trackers may be configured to provide maximal benefit to their project. Configurable options include:
- Tracker visibility, which may be set for public display, limit display to project members, or disable Tracker access.
- Authentication may be required of issue submitters, or you may elect to accept unauthenticated (possibly anonymous) Tracker items.
- Automated emails to the project team may be set up for better oversight and historical tracking.
- Deadline for user response to Pending Tracker items before automatic closure by the system.
- Deadlines may be established, allowing the tracking of past due issues.
- Instructions to users may be provided for display on the Tracker "Submit New" and "Browse" pages.
To configure the options for a Tracker:
- Click on the "Tracker" link for the project.
- Click on the "Admin" link.
- Click on the link for the desired Tracker.
- Click on the "Update preferences" link.
Please note that the "Name" and "Description" values for a Tracker may be changed for Custom Trackers, but not for the Standard Trackers.
If you need to change the name of a Standard Tracker, create a new Custom Tracker with the desired name, then disable the Standard Tracker. Note that replacing the Standard Tracker in this manner will remove the link for the disabled Standard Tracker from the project menu.
Providing User Instructions
Instructions may be provided to users who are submitting or browsing items within a Tracker.
To add instructions:
- Click on the "Tracker" link for the project.
- Click on the "Admin" link.
- Click on the link for the desired Tracker.
- Click on the "Update preferences" link.
- Text to be displayed at time of issue submission may be placed in the 'Free form text for the "submit new item" page' text area.
- Text to be displayed at time of issue submission may be placed in the 'Free form text for the "browse items" page' text area.
- Click on the "SUBMIT" button.
- Access the "Submit New" or "Browse" link to verify that the text is shown as desired.
SourceForge.net staff provide instructions on the issue submission page for their Support Request Tracker which direct users on the best way to report issues. Instructions are provided on the Browse page of their Support Request which ask users not to post comments to requests that are not their own. An example of instructions for issue submission may be seen on the issue submission page of the alexandria project Support Request Tracker.
Mass Reassign
When removing a Technician from a Tracker, or when a Technician is changing job roles, it may be necessary to reassign all issues assigned to a Technician. Performing updates to each Tracker item is time consuming and will generate unwanted email. The Mass Reassign feature allows you to transfer these issues in one operation, without generating email.
To mass reassign Tracker items from one Technician to another:
- Click on the "Tracker" link for the project.
- Click on the "Admin" link.
- Click on the link for the desired Tracker.
- Click on the "Mass Re-assign Tracker Items" link.
- Select the desired Technician to transfer Tracker items from within the "Reassign Tracker items currently assigned to" pulldown menu.
- Select the desired Technician to receive these Tracker items from within the "To new assignee" pulldown menu.
- Click on the "SUBMIT" button.
Removing a Technician
To remove a Technician from a Tracker:
- Mass reassign any Tracker items assigned to the Technician you plan to remove.
- Click on the "Tracker" link for the project.
- Click on the "Admin" link.
- Click on the link for the desired Tracker.
- Click on the "Add/Update Users & Permissions" link.
- Check the "Delete" checkbox next to the desired Technician.
- Click on the "Update Developer Permissions" button to remove the Technician from the Tracker.
Disabling a Tracker
Project administrators are encouraged to disable unused project services, such as unused Trackers, to avoid user confusion. Our Data Preservation Policy provides step-by-step instructions for disabling a Tracker.
The SourceForge.net staff use the Support Request Tracker and Feature Request (RFE) Tracker, but disable the other Standard Trackers. In our case, we have decided that the Support Request Tracker will be used both for support issues and bug handling, since there is significant overlap between these issue types for our project (support of SourceForge.net via the alexandria project).
Removing Tracker Data
Per the SourceForge.net Data Preservation Policy, no means is provided to completely remove a Tracker. Trackers may be disabled, which will prevent their use.
Individual Tracker items may be removed by SourceForge.net staff.
Sensitive Issue Removal
Tracker items are generally visible by all site users. No means is provided for a project team or issue submitter to remove a Tracker item.
Per the SourceForge.net Data Preservation Policy, SourceForge.net staff will consider the removal of Tracker items if they include sensitive information, such as telephone numbers or addresses.
Custom Tracker Creation
Each project is provided the same standard set of Trackers upon project creation. Projects may also create their own Custom Trackers, allowing handling of issue types specific to a project.
The project used to manage support for the SourceForge.net site, the alexandria project, uses Custom Trackers to manage special groups of data that fall outside our support handling procedures for what we regard as normal support requests. These include the reporting of project takeover requests, priority support requests from subscribers, and issue reports related to donations.
To create a Custom Tracker:
- Click on the "Tracker" link for the project.
- Click on the "Admin" link.
- Enter values for "Name" and "Description" in the "Create a new tracker" section of the Tracker Admin page. All other fields in the form are optional.
- Click on the "SUBMIT" button.
- Add Technicians and Admins to the new Tracker.
- Set up Categories, Groups and Canned Responses for the new Tracker.
- Configure Tracker options.
While Standard Trackers will appear in the project navbar menu (Bugs, Support, RFE, Patches), Custom Trackers will not appear in the project navbar menu. Custom Trackers are accessible from the Tracker listing of a project.
Tracker Item Moves
Tracker items may be moved between different Trackers on a project. No means is currently provided to move Tracker items between different projects.
You may move a Tracker item to a different Tracker if you are a Tracker Admin on both Trackers, or if you are a project administrator.
To move a Tracker item to a different Tracker:
- Access the desired Tracker item.
- Select the destination Tracker in the "Data Type" pulldown menu.
- Click on the "Submit Changes" button.
If a Tracker item has moved to a new Tracker, old URLs referencing that Tracker item will be incorrect. If you access a Tracker item using a URL that references the old Tracker, a message will be provided similar to: "ERROR: Artifact: Invalid ArtifactID; this Tracker item may have moved to a different Tracker since this URL was generated -- [Find the new location of this Tracker item]". This message will include a link to the new location of this Tracker item. We provide this link rather than redirecting to the new location of the Tracker item as that users may know that they need to update any documents that reference the old link.
During a Tracker item move, the values of the "Category" and "Group" fields will be preserved if a category or group of the same name is found in the destination Tracker. The value of the "Assigned To" field will be preserved if the designated assignee is a Tech or Tech/Admin in the destination Tracker. If these fields cannot be preserved, they will be reset to values of None or Unassigned; issues may need to be reconfigured after transfer if this occurs.
External Links to Tracker Items
You may link directly to a Tracker item using the following URL format, where TRACKERID is the identifier for the Tracker item to access: https://sourceforge.net/support/tracker.php?aid=TRACKERID
Use of this link format is encouraged when referring to Tracker items from within Forums, Mailing List posts and project web pages.
The Patches Tracker is one of the Standard Trackers provided to each project.
Patches are used to merge changes from an updated file in to the original version of that file. Patches allow these changes to be distributed without requiring the user or developer to retrieve a full copy of the file, saving download time and disk space. Patches also allow the easy review and comparison of an updated version of a file to the unmodified version of that file.
There are several common formats of patch files used by software developers. These include:
- diff files, which show changes between text files, such as source code files. On Microsoft Windows machines running Cygwin, Linux machines, and Apple Mac OS X machines, diff files are generated using the 'diff' tool, and may be applied using the 'patch' tool. On other Microsoft Windows machines, diff files may be generated using DiffUtils for Windows and applied using Patch for Windows. On all platforms, CVS clients may also be used for the generation of patches.
- xdelta files, which are used to create patches to binary file data (diff is designed to work with text data, such as source code, not binary data). xdelta files are generated using the xdelta tool.
The Patches Tracker accepts file attachments. Any patch format accepted by the project may be used. We encourage projects to use the diff format for source code patches, and xdelta for binary file patches.
Users should contact a project team to find out which source code materials should be used as the basis of patches which are going to be submitted to the project team. Some projects prefer patches to be generated from official stable file releases. Other projects prefer patches to be generated from development file releases, source code within CVS, or nightly snapshot releases.
SourceForge.net maintains statistical information about each project. Included within these statistics are the total number of Tracker items opened and closed for each of the Standard Trackers.
Within the statistics for a Tracker, a listing of "100 (20)" would represent 100 newly opened Tracker items and 20 closed Tracker items within that Tracker for the referenced time period. Note that there may or may not be overlap in these numbers, depending on the time period selected.
More granular statistics on the breakdown of Tracker items between Groups and Categories may be obtained using the Tracker report tool.
Coping with Bad Submissions and Abuse
Projects are encouraged to provide instructions to their users and designate a Preferred Support Mechanism. These actions will help users to properly report issues to your project. Proper issue reporting will reduce aggravation both for your project team and for your users.
On occasion, you may encounter users that are difficult to deal with. This may be due to unreasonable expectations on their part, lack of understanding of how your project operates, or a language barrier. We encourage all projects to try to deal with support in a patient and understanding manner. If possible, designate a willing and patient team member to handle review of new and existing requests.
You should always try to work out any differences you might encounter with your users. Be empathic, think about how you would react if you were in the user's position. Try to be clear in your instructions to the user and approach the issue from a purely technical perspective, even if the user expresses displeasure or hostility. If you are unable to suitably resolve the user's issue, let them know, and suggest either a workaround or an alternative software product which might better meet their needs.
If the problem continues to escalate and the user becomes abusive, or fails to observe your request not to re-open the issue report after closure, you may report the abuse to SourceForge.net staff for review. Such cases of abuse are reviewed on a case-by-case basis; we will try to either diffuse the situation or ask the user to leave.
As a developer of an Open Source project, you are an ambassador to the Open Source community. While you may not be able to resolve every user-reported issue, conducting yourself with integrity and understanding will help the user to work through issues on their own, either by solving the problem themselves or in finding an alternative software solution to meet their needs, and continue to regard Open Source software in a positive light.
Coping with Long-Standing Issues
Issues that take more than a few weeks to resolve place a special burden on both the project team and the users who reported the issue. SourceForge.net staff use a few techniques within their own Support Request Tracker to reduce this burden:
- Move long-standing Support Requests and Bug Reports to the Feature Request Tracker, if appropriate. Longer-standing bugs and support issues are often related to features that are not currently present in the software -- these are really Feature Requests. By moving these Tracker items to the Feature Request queue, where issues tend to be have longer response times, you reduce the impact shown in Tracker Reports within the Support Request and Bug Report Trackers, such as that shown in the Aging Report. Reducing clutter in your most actively-used Trackers will help to improve the focus of your support staff. Preventing dilution of stats by long-standing issues will give support staff better indication of their actual issue handling performance.
- Provide regular updates as comments to the Tracker item. If the issue is not going to be processed for several weeks or months, add a comment to the request designating when the next update will occur (provide an estimated timeframe). For added reminder, change the Summary of the Tracker item to reflect the date you specify for next update. This will help your support staff to more readily know when an issue is past due. SourceForge.net staff generally provide updates once every two weeks on long-standing issues, unless a specific response deadline is specified on the Tracker item instead.
- Use the "Tracker Listing with Last Comment/Update detail" Tracker report for better oversight of the support process. Periodically review all open Tracker items using this report and provide updates as needed. SourceForge.net staff review all Tracker items in their Support Request Tracker


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GMC - It's Game Master's Choice!
Need generic products for your campaign world?
Look out for the independent "Generic Maps" series. Every issue can be used by publishers and/or game masters alike.
Furniture Pack II contains 100 full color 150dpi .png furniture images for buildings and dungeons such as an altar, a blanket, a book, a box, two carpet variants, a coffin, four common bookshelves variants, a common chest of drawers, two common trunk variants, a good dining table, a good wardrobe, a luxurious bed, a masterwork battleaxe, a mirror, a pier glass, a poor bench, a poor wardrobe, two rug variants, a thumbscrew, a sarcophagus, two skeleton variants, a swimming pool, and two vase variants.
Additional Features:
Ten full color 150dpi .png bonus images
Created by: Christian Janke
Time for Fun and More!
You may reduce, crop, rotate, or mirror these images. You may create a drop shadow under them. You may furnish any Quirin Map with these images or design a map using the Generic Maps product line. The artist's signature must be within the final, published map. You may not resell these images. If you use any Generic Map in your product, you must include the statement:
Some artwork copyright Christian Janke, used with permission.
We retain the right to sell the use of these images.
All furniture images originally appeared as part of a map in various Quirin Maps products.
If you like this product, you might like Generic Maps #3: Furniture Pack III.


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Narrow your search
The infant swing gets turned on its head and stocked with sensors to keep baby happy.
The multisport sensor and platform from Zepp Labs is designed to give baseball and tennis players, as well as golfers, the most information possible about their swing.
At CES 2014 in Las Vegas, CNET's Daniel Terdiman gives us a first look at the Zepp Multi-Sport Sensor, a device that helps you with your baseball, golf, or tennis swing.
CES has a new startup section, and it's packed with garage tinkerers trying to live out their dreams. A few of note include lens maker Kogeto, rubber-ring maker TxtRng, and robotics company Ologic.
It's the premiere of our brand-new show focusing on all the hottest mobile applications for all platforms. But the most important question is, "Will you tap that?"
Hackers, programmers, gamers, and overall dweebs have reason to rejoice. It's Geek Pride Day, when geeks the world over are supposed to revel anew in everything that makes them misunderstood by the other half.
General Motors announces the 2011 Chevy Cruze is being built at GM's Lordstown, Ohio, plant. The Cruze will be available later this month.
The social network is live-streaming Major League Baseball games for free until opening day in a test of its promotional power, says MLB.com.
A long press day at CES 2011 was filled with press conferences, splashy product announcements, and cat naps. Here are a few choice shots from the day.
Kodak is swinging into Vegas with a sharp young pair of 1080p mini-camcorders: the elegant, 5-megapixel still-shooting PlayFull and the waterproof, pool-party ready PlaySport.


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Competitive Enterprise Institute | 1899 L ST NW Floor 12, Washington, DC 20036 | Phone: 202-331-1010 | Fax: 202-331-0640
Contact for Interviews: <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Richard Morrison, 202.331.2273
<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />Washington, D.C., January 9, 2004—The Competitive Enterprise Institute applauds the decision by the Department of Transportation to abolish an outdated assortment of regulations controlling the computer reservation systems (CRS) for air travel. Eliminating the rules will allow greater freedom for the industry to improve their marketing and customer service abilities and spur development of better ways of meeting the demands of customers, travel agents, and airlines themselves.
The Department of Transportation's decision reflects an understanding of the dynamic nature of free markets, and the dramatic changes in the airline and travel industry in recent years in particular. Calling the old rules "pre-Internet age," DOT has recognized that consumers are increasingly changing traditional purchasing habits and relying on online travel sites and direct purchases from carriers. Seeing this, they have decided to stop micromanaging what information one particular group of travel companies can and cannot display.
"Perhaps the best aspect of this process is that the old rules weren't merely replaced with another set of supposedly 'updated' regulations," said Competitive Enterprise Institute Technology Counsel Braden Cox. "Too often ineffective and outdated regulations, when they're addressed at all, are merely rearranged by bureaucrats into new forms. The DOT deserves praise for its realization that government regulation was creating more problems than it solved and allowing the current CRS rules to expire.
Airlines built their internal reservations systems to connect to travel agencies, giving agencies their first automated means of creating airline reservations electronically. CRSs are the world's first networked infrastructure for electronic commerce.
CEI has long been an advocate for CRS deregulation. CEI filed comments with the DOT and its president, Fred L. Smith, Jr., testified before a Department of Transportation hearing in favor of the elimination of the computer reservation system regulations.
[1] http://cei.org/contributor/cei-staff


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|Cymax Stores
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View Related Items from Venture Horizon Nouvelle Collection
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Comments about Venture Horizon Nouvelle 8 Drawer Lowboy Double Dresser in Cherry Finish:
Large draw space, attractive design.
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Comments about Venture Horizon Nouvelle 8 Drawer Lowboy Double Dresser in Cherry Finish:
The product was easy to assemble, however when we took all of the pieces out of the box we found that one of the side panels for the dresser was broken. Both legs had come completely off. We put wood tacks in the wood hoping not to split it and assembled the dresser from there. Other than that I like it so far.
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Snowbasin's Free Guided Tours!
On a Snowbasin guided tour you can learn about what the resort has to offer during the summer. Discover Snowbasin's extensive history, the science of snowmaking, or see what wildlife comes out when all the snow melts. Meet your tour guide every Saturday and Sunday at 1pm at the Moose in front of Earl's Lodge from June 23rd through September 2nd. Come join Snowbasin for the chance to learn and experience our summer fun and deep history. Best of all its FREE!
*Bring hiking shoes, a hat, sunscreen, snacks and water. Tours last from 1-4 hours. Tours in the base do not require a gondola ticket.
July 21st & 22nd & July 28th & 29th: Wildflowers & Plants -
with Steve Larue & Frank Waikart (Lift Ticket Required)
- Enjoy Snowbasin's diverse landscape with numerous wildflowers, shrubs and trees. Guides will help identify and describe many of the species of native flora and discuss effects of weather, location and wildlife on plants. This tour has something for everyone as the length and level of difficulty can vary. Depending on weather conditions many flowers and shrubs may be blooming. Come prepared to trek across varying terrain with your water, sunscreen, sturdy footwear and camera. 1.5-3 hours
Tags: Flowers, Free Guided Tour, hiking, Plants, snowbasin, summer, Wildflowers


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449cc, 48bhp, 78mph, Insurance group 11
Sherco aren't exactly a household name in the UK. But for fans of enduro riding this Spanish firm is quietly creeping up the popularity ladder. The motor's powerful, the brakes brilliant, the ergonomics spot on. The only question is over the makes reliability, but barring some rogue electrical problems the factory seems to have answered that query convincingly. You'll probably ...
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