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Machine Learning algorithms and optimization techniques have become central to most applications of computing ranging from search, ads, data-mining, data-analytics in large databases, information retrieval and extraction, natural language processing including machine translation, speech, vision, gaming, user adaptation of computing systems, as well as security, privacy, and the broad topic of crowd-sourcing. Our goal is to conduct research in theoretical and practical aspects of Machine Learning and Optimization including:
- Novel machine learning algorithms and paradigms
- Foundational aspects of optimization techniques, including new algorithms and applications to machine learning
- Theoretical analysis of machine learning and optimization algorithms
- Performance analysis and enhancement of machine learning and optimization algorithms
- Applications in search and IR, vision, NLP and other areas
- Data mining and data analytics for very large data sets
Internship and Research Assistantship Opportunities
Internships: We are looking for interns to work on cutting edge research problems leading to publications in top tier conferences and journals. Students should send an email to firstname.lastname@example.com in the format specified on the internship page. Click here to go to our internship page. Note that Indian undergraduate and masters students should apply through their respective campus placement programs rather than e-mailing us directly (we typically do not take Indian non-PhD students unless their institute has a campus placement tie-up with MSR and the students have applied through the program).
Research Assistantships: We are also looking for exceptional candidates who are fresh graduates (bachelors or masters in CS) to work with us for a period of 1+1 years on substantial research problems. The RA program is designed to give a flavor of research to those interested in pursuing a research career. RAs are exposed to cutting edge research and are expected to explore a problem in depth with their mentor and obtain multiple, high quality publications during this period. Previous Research Assistants have gone on to do a PhD from top CS schools or become successful entrepreneurs. Interested candidates with a strong track record in their undergraduate or master's degree should send an e-mail to Manik Varma at firstname.lastname@example.com along with their CVs and should mention their preferred starting date and the researchers they might be interested in working with.
- Shipra Agrawal and Nikhil R. Devanur, Bandits with concave rewards and convex knapsacks, in To appear in EC 2014, ACM conference on Economics and Computation, June 2014
- Hsiang-Fu Yu, Prateek Jain, Purushottam Kar, and Inderjit S. Dhillon, Large-scale Multi-label Learning with Missing Labels, in 31st International Conference on Machine Learning, ICML, 2014
- Arun Chaganty, Akash Lal, Aditya V. Nori, and Sriram K. Rajamani, Combining Relational Learning with SMT Solvers using CEGAR, in Computer Aided Verification (CAV), Lecture Notes in Computer Science, July 2013
- Rohan Ramanath, Monojit Choudhury, Kalika Bali, and Rishiaj Saha Roy, Crowd Prefers the Middle Path: A New IAA Metric for Crowdsourcing Reveals Turker Biases in Query Segmentation, in Proceedings of ACL, Association for Computational Linguistics, July 2013
- Shipra Agrawal and Navin Goyal, Thompson Sampling for contextual bandits with linear payoffs , in 30th International Conference on Machine Learning (ICML) , June 2013
- Rahul Sharma, Saurabh Gupta, Bharath Hariharan, Alex Aiken, and Aditya V. Nori, Verification as Learning Geometric Concepts, in Static Analysis Symposium (SAS), Springer Verlag, June 2013
- Sivakant Gopi, Praneeth Netrapalli, Prateek Jain, and Aditya V. Nori, One-bit Compressed Sensing: Provable Support and Vector Recovery, in International Conference on Machine Learning (ICML), Journal of Machine Learning Research, June 2013
- P.K. Srijith, Shirish Shevade, and S. Sundararajan, Semi-supervised Gaussian Process Ordinal Regression, European Conference on Machine Learning (ECML), June 2013
- C. Jose, P. Goyal, P. Aggrwal, and M. Varma, Local Deep Kernel Learning for Efficient Non-linear SVM Prediction, in Proceedings of the International Conference on Machine Learning, June 2013
- R. Agrawal, A. Gupta, Y. Prabhu, and M. Varma, Multi-label learning with millions of labels: Recommending advertiser bid phrases for web pages, in Proceedings of the International World Wide Web Conference, May 2013
- Arun T. Chaganty, Aditya V. Nori, and Sriram K. Rajamani, Efficiently Sampling Probabilistic Programs via Program Analysis, in Artificial Intelligence and Statistics (AISTATS), April 2013
- Shipra Agrawal and Navin Goyal, Further optimal regret bounds for Thompson Sampling, in Sixteenth International Conference on Artificial Intelligence and Statistics (AISTATS) , April 2013
- Purushottam Kar, Bharath Sriperumbudur, Prateek Jain, and Harish Karnick, On the Generalization Ability of Online Learning Algorithms for Pairwise Loss Functions, in Proceedings of the 30th International Conference on Machine Learning, Journal of Machine Learning Research, 2013
- Abhirup Nath, Shibnath Mukherjee, Prateek Jain, Navin Goyal, and Srivatsan Laxman, Ad Impression Forecasting for Sponsored Search, in Proceedings of 22nd International World Wide Web Conference (WWW 2013), Rio de Janeiro, 2013
- Dhruv Mahajan, Sundararajan Sellamanickam, Subhajit Sanyal, and Amit Madaan, A Classification Based Framework for Concept Summarization, International Conference on Data Mining (ICDM), December 2012
- Debprakash Patnaik, Srivatsan Laxman, Badrish Chandramouli, and Naren Ramakrishnan, Efficient Episode Mining of Dynamic Event Streams, in IEEE International Conference on Data Mining (ICDM 2012), Brussels, Belgium, IEEE Computer Society, December 2012
- K. S. M. Tozammel Hossain, Debprakash Patnaik, Srivatsan Laxman, Prateek Jain, Chris Bailey-Kellog, and Naren Ramakrishnan, Improved Multiple Sequence Alignments using Coupled Pattern Mining, in Proceedings of the Third ACM Conference on Bioinformatics, Computational Biology and Biomedicine (ACM BCB 2012), ACM, October 2012
- A. Jain, S. V. N. Vishwanathan, and M. Varma, SPG-GMKL: Generalized Multiple Kernel Learning with a Million Kernels, in Proceedings of the ACM SIGKDD Conference on Knowledge Discovery and Data Mining, August 2012
- Rahul Sharma, Aditya V. Nori, and Alex Aiken, Interpolants as Classifiers, in Computer Aided Verification, Lecture Notes in Computer Science, July 2012
- Shipra Agrawal and Navin Goyal, Analysis of Thompson Sampling for the multi-armed bandit problem, in Proceedings of the 25th Annual Conference on Learning Theory (COLT), June 2012
- Avinash Achar, Srivatsan Laxman, and P.S. Sastry, A Unified View of the Apriori-based algorithms for Frequent Episode Discovery, in Knowledge and Information Systems (KAIS), vol. 31, no. 2, pp. 223--250, Springer Verlag, 2012
- Avinash Achar, Srivatsan Laxman, Raajay Viswanathan, and P. S. Sastry, Discovering Injective Episodes with General Partial Orders, in Data Mining and Knowledge Discovery (DAMI), vol. 25, no. 1, pp. 67--108, Springer, 2012
- Rahul Sharma, Aditya V. Nori, and Alex Aiken, Interpolants as Classifiers, no. MSR-TR-2012-13, January 2012
- Purushottam Kar and Prateek Jain, Supervised Learning with Similarity Functions, in 26th Annual Conference on Neural Information Processing Systems (NIPS), Neural Information Processing Systems Foundation, 2012
- Prateek Jain, Pravesh Kothari, and Abhradeep Thakurta, Differentially Private Online Learning, in Annual Conference on Learning Theory (COLT), 2012


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This is a healthy breakfast that is fun to make for kids of all ages! Substitute smooth almond butter if you prefer.
Peanut Butter and Banana Apple Stack 'n DipQuick RatingClose Click to add your rating. Saving... Error Saving
Vegetable Bolognese Pizza
When you just need to get dinner on the table, this is the pizza to make. Our Bolognese sauce has a "meaty" texture, but is vegetarian. Check the label on your mozzarella if you're serving vegetarians; some mozzarella cheese contains rennet.
South of the Border Grilled Cheese Sandwich
Corn and bean salsa gives this grilled cheese a Tex-Mex twist. Plant sterols have been shown to decrease your LDL cholesterol (the bad one) by an average of 10%.
Breakfast Banana Split
This makes a great breakfast time treat for kids who've been extra-specially cooperative! A sprinkling of chocolate chips gets anyone's day off to a good start, without adding that much fat. Substitute your favourite yogurt flavour.
Mexican Pizza
All the flavours you love in Mexican fast food on a pizza crust instead of a tortilla. If you have a pizza paddle, this is the time to use it! It makes transferring the assembled pizza to the oven rack a cinch.
Healthy Tuna Melt
A childhood favourite, re-imagined for a more health-conscious you. Out with the mushy white bread and processed cheese slices, in with the multigrain thin bagels and spinach! And really, not only is it better for you, but it TASTES better, too...
Roasted Sweet Potato Salad with Cranberries and Sliced Almonds
Sweet potatoes are a great source of Vitamins A and C, and make a great substitute for white potatoes in many recipes, including potato salad. Roasting them brings out their sweetness.
Toasted Spiced Flatbread with Yogurt Tzatziki Dip
When the kids are whining for the supper that isn't ready yet, this is great to put on the table to tide them over. Use flavoured spicy olive oil for a spicy version.
Brown Rice Pudding with Soy Milk and Dried Blueberries
Precooked frozen rice is a great short-cut to this brown rice breakfast pudding. Especially welcome on a cold winter morning! Substitute vanilla soy milk and omit vanilla, if you prefer.
Granola-Topped Apricot Yogurt with Skewered Blueberries
Yogurt and granola provide the protein your family needs to make it through to lunch. Substitute their favourite jam.

subset: commoncrawl


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Abbey Point Cafe & Hotel
Abbey Point is a new concept in budget accommodation in London.
Ideally located, ten minutes from the centre of London but also ten minutes from the outskirts.
Abbey Point sets a new standard in service, cleanliness and facilities. All rooms have air conditioning, DVD players, mini bar and are serviced daily.
This content has been supplied by Abbey Point Cafe & Hotel
Practical Information
300 Twyford Abbey Road, London, NW10 7DD
For More Information:
+44 (0)20 8965 6040
Twin with ensuite bathroom from £55.00 (USD92.31) - View Prices
|Single with ensuite bathroom:
|From £40.00 (USD67.13) per room
|Twin with ensuite bathroom:
|From £55.00 (USD92.31) per room
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Abbey Point Cafe & Hotel
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300 Twyford Abbey RoadLondonNW10 7DD
- Telephone:
- +44 (0)20 8965 6040
- Public transport:
- From Hanger Lane Station (Central Line red) walk out of station onto Twyford Abbey Road and continue to the end, we are on the right hand side.
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Catherine & Dennis April 13, 2014 at 11:04 AM
I agree it was about fiscal matters. Patch was once a great place for local news -it's gone along…Read Morewi th a great editor Julian McKinley. Julian cared.
LAB April 15, 2014 at 09:09 AM
I kept checking Patch to find out the election results. Julian always had results posted by 10:00…Read Moreth e night of the election. I miss the old Windsor Patch. I valued all your opinions on everything. We have a budget vote coming up next month. In the past I would look to Patch for a discussion but it seems like that's just what Windsor Patch is...in the past. Sad day when that happened. They should just change the name.
John Gamache April 18, 2014 at 08:46 AM
With the site becoming nothing more than a bill board for commercials, getting through the clutter…Read Morei s just not worth it anymore. I wonder if Patch is reading these and willing to respond? Or is there just no interest.
Amy Crocker Wininger April 12, 2014 at 03:24 PM
Picked up and no longer available as of 3 pm
Jaimie Cura (Editor) April 12, 2014 at 10:54 PM
Thanks for letting us know, Amy!


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Smith established the group with Shaun Sexton in September 2012 to provide a gathering place and support group for local atheists. Anniston is deep in the heart of Bible country, where publicly "out" atheists may be more likely to simply leave the state, according to Smith.
"I love Alabama, and I love this town," said Smith. "If everyone leaves because they're different, nothing ever changes."
The seven members who make it to the meeting are an ordinary-looking group. There are some students, a few young parents. One has his toddler for the morning, and sets the boy up with crayons and something to eat before joining the conversation.
"I started the public group to raise awareness that atheists are everywhere," said Smith. "When people realize their loved ones are atheists, it's harder to hate those people."
The normality of the group clashes with member Kendra Cheyne's reports of accusations of witchcraft and devil worship. Many of the attendees asked specifically to remain anonymous for fear of mistreatment.
"I never understood that," said Cheyne. "Why are we so undesirable?"
In a 2006 study by the University of Minnesota, respondents identified atheists as the group "least in line with my vision of America" — more so than Muslims, homosexuals or undocumented immigrants. Though it was not clear how atheists fall out of line with most people's "vision of America," there's no mistaking the widespread distaste for atheism. Nearly half of respondents, 47.6 percent, said they would be opposed to their child marrying an atheist.
Some of the animosity toward atheists is dogmatic — to the faithful, a nonbeliever is willfully choosing damnation. The efforts of atheist groups to separate church and state — namely through litigation seeking to remove various religious conventions from government institutions — can also cause friction.
A prime example is the recent lawsuit against the City of Montgomery over the police department's "Operation Good Shepherd," a program that has trained Christian pastors to accompany police units to a crime scene to provide counseling.
"I think that fear is a result of a mischaracterization of the aims of atheists," said Charles Miller, regional director of the Alabama chapter of American Atheists. Lawsuits like the one in Montgomery aren't intended to stop religion from existing, he said, only from becoming a state-funded venture.
"The intent is to protect adherents of all religions and none," Miller said, "so Christians are protected from, for example, Islamic law and vice versa."
The Secular Society, however, doesn't actively participate in either protests or litigation. Instead, its aim is to inform others about the secular mindset while encouraging atheists to be open about their convictions.
"The whole idea behind the group is that you're not alone," said Sexton.
Beyond its simple creed to provide support for fellow atheists, the Secular Society also offers support to the community. Last year the group donated 120 food and personal care items to Second Chance, an Anniston charity that supports victims of domestic abuse.
The Secular Society has the same sense of human decency as its Sunday morning counterparts, members point out. However, their generosity doesn't stem from religious obligations, but an intrinsic sense of morality.
The important thing, they say, is that it's there.
While the nonbelievers don't believe in an afterlife, they say that's all the more reason to make this life the best it can be.
Explained Smith, "Just because something doesn't last forever doesn't mean it's not precious."
For more information about the Calhoun County Secular Society, visit online at facebook.com/calhouncountysecularsociety.


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The Tybyn glove is another marvel released by Royal Racing. The lightweight glove is robust and perfect for three season riding. The four way stretch mesh over the back of the hand allows maximum flexibility for comfort. The weightless sublimated graphic adds charm without tipping the scale. The sticky silicon print finger tip helps to grip your brake, even in wet conditions.
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According to the Alabama Department of Public Health, Calhoun is one of 37 counties in the state reporting significant, widespread influenza virus activity. Meanwhile, the Centers for Disease Control and Prevention report Alabama is one of 10 states where the flu is widespread.
Local and state health experts say the flu season got an early start and is now in full swing. However, experts add that for residents who have been vaccinated against the virus, the chances of infection this flu season appear to be low.
"The flu is definitely being seen a lot earlier and is a lot more prevalent in the general population," said Joey Vice, nursing director of emergency services at Stringfellow Memorial Hospital in Anniston. "But the general consensus among our physicians is that most of the people showing symptoms of flu have not been vaccinated."
Vice said Stringfellow first received positive tests of the flu in patients in August. By the week of Thanksgiving, Stringfellow's number of positive flu tests increased and during December, the hospital had 163 confirmed cases, Vice said.
Alabama's flu season typically starts after Christmas or in early January.
"You don't know when the flu season is going to hit, but you know when it's here," said Dr. Henry Lemley, emergency medical physician at Regional Medical Center in Anniston.
Lemley said RMC has seen a steady increase in patients with flu-like symptoms in the past month. Flu symptoms can include fever, coughing, sore throat, muscle aches and extreme fatigue.
In the first two weeks of December, RMC averaged 10 patients per day who had the flu, Lemley said. In the last week of December, the average jumped to 16 patients per day. Lemley added that in the last four days, RMC averaged 30 patients per day exhibiting flu symptoms.
"This is a typical, average flu season for us," Lemley said.
Lemley said that like Stringfellow, the majority of RMC's flu patients were not vaccinated.
Donald Williamson, state health officer, said the flu season is particularly intense right now because it started earlier than usual.
"But we can't predict whether that means we'll have a longer or shorter flu season," Williamson said.
Williamson said the dominant flu virus circulating this year is influenza type A, also known as H1N1, which created a flu pandemic in 2009. This flu season's batch of vaccine includes protection against the type A strain, Williamson said.
"It's not too late to get vaccinated," Williamson said. "There is still plenty of vaccine available."
Phyllis Coughran, immunization manager for the Alabama Department of Public Health, said the Calhoun County Health Department has used 800 doses of the vaccine, the bulk of its supply.
"We have a very minimum amount left," Coughran said.
Coughran said county health departments do not receive huge supplies of the vaccine as they have in years past because so many pharmacies now offer it.
"Drug stores and physicians still have plenty of the vaccine," she said.
Mike Parris, pharmacist at Martin's Pharmacy in Oxford, said demand for the flu vaccine was high in October and November, but has since dropped off. Parris said most insurers cover the cost of flu shots. A flu shot costs $30 for those without insurance, he said.
Parris noted that his pharmacy also has plenty of the antiviral medication Tamiflu.
"We're dispensing a good bit of Tamiflu," Parris said.
Lemley said Tamiflu is effective if used within the first 48 hours of the appearance of flu symptoms.
"It lessens the severity of the symptoms and lessens their duration," Lemley said.
Staff writer Patrick McCreless: 256-235-3561. On Twitter @PMcCreless_Star.


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Beware of Verizon Fios's Internet Security Suite!!
Posted by Questioning on 09/29/2011
The TV and phone service for Verizon Fios are pretty good if you ask me and its Internet service does connect at lightning speed, assuming that your computer is healthy, as I eventually learned. For the past 2 years I've had the Verizon Fios, I was faithfully keeping its Internet Security Suite, powered by McAfee. I figured that for just a few bucks extra per month, I was doing the right thing by investing in a virus protection program which everyone should have. But little did I realize that it's nothing more than an ineffective virus program for which Verizon gets the lowest bid, resulting in a cheap quality program that isn't even worth including on your monthly Verizon bill for $5.99 each time.
Every time I would run that program, it would supposedly scan my computer and tell me that I had no viruses. For two years, it would come back with a clean bill of health for my computer and so I thought I was free of viruses, right?
But then just recently, I was suddenly unable to connect to the Internet for several days. After going back and forth with some of these service reps who either didn't have the nicest manner or who I honestly couldn't understand at all due to broken English, they were all saying that my Internet connections were fine and that the problem was with my computer. I was very skeptical about that assessment for a while but then I was willing to consider that possibility given that 3 reps were all saying the same thing.
I have had the same computer for 6 years and I have no reason to replace it until it stops working at some point. And being that the computer has otherwise been working fine, I broke down and called a local technician to come to my house to look at the problem. I was shocked to learn that in spite of these clean bills of health coming back from Verizon's McAfee Internet Security Suite, I indeed had 3 bugs, several viruses that I never knew existed! All this technician did was download a free virus program which detected them all and got rid of them and once the viruses were cleared out, I was able to connect to the Internet and now I am connecting at lighting speed. Before that, I would be able to connect at a slower pace. I was never fussy about that because I'm really not in a rush when I go on the computer at home, particularly at night. lol
So immediately after that technician left, I called Verizon Fios and had the Internet Security Suite cancelled so I won't have to keep paying for it and I uninstalled the whole thing from my computer. Amazingly, this representative who I spoke to didn't even question or argue with me about it and didn't try to sell me any additional services. He just cancelled it immediately upon my request, which definitely worked for me. lol
I honestly never knew about any free virus programs because they're not advertised but they do exist and I will list the ones I now use, which you are welcome to try:
Malwarebytes.com immediately detected some additional infected files even just within a couple of days after the local technician was done. The programs don't run on their own schedule but I just run them when I want and they update themselves with the latest virus definitions, so that definitely works for me.
Verizon really should do away with having its own virus protection program. It seems like nothing more than a cheap excuse to make more profits, especially given that its reps are not computer technicians.
Another word of advice I would like to offer: Definitely don't be afraid to go through the phone book and contact a local technician if you're having computer issues. It's a wise investment and can definitely save money that you would otherwise spend on a Staples or Best Buy technician and it definitely saves several hundred dollars that you might otherwise spend on a new system.
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Posted by Kris10 on 2011-09-30:
AVG is another excellent free anti-virus program. It does have an automated schedule too.
I'm glad you found something that works for you!
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Verizon Rip Off - FiOS
Posted by Bsmasters1962 on 09/06/2013
BALTIMORE, MARYLAND -- The truth of the matter is: they do both suck. But in a different way. I was a Comcast customer for 10 years and we often had internet outages. So I switched to FiOS Internet the moment they became available. That was 3 years ago. I reconfigured the router to make it a bridge and ordered Dish for my TV - that was cheaper than to have TV service with Verizon. Two month ago I was contacted by Verizon customer service because they wanted to upgrade my 10/2 to 50/25 for $10 more. So I said OK.
A week ago I decided to try their TV bundle, I figured it would be less expensive than the Internet and Dish plus I could watch the content on my phone and tablet. Also I ordered multi-room DVR. So it all came and I installed everything. Now: you can use multi-room DVR only in one room. You need to get a set-top box attached to your second TV in order to watch recorded shows and live TV. Second: you can watch the content on your tablet and phone only in house, not anywhere where you have wi-fi or 3G/4G internet. It is easy to overcome by installing Remote Access Server on your PC and VPN-ing to it from anywhere, though, but still. Third, after I connected my DVR, it kicked off the internet. I power cycled their main box, their modem and my router - did not help. Made a call. Technician was kind of not friendly and he said the problem is on my end, not theirs. After I called second time - the second tech was better and all he needed to do was releasing my IP address from their DHCP server. After that I got the Internet back but my DVR would not show guide and there was no on-demand available. It appears that TV box HAS to be connected to the Internet through Verizon router, not through mine. There are workarounds, but I did not feel like doing it. Forth, I bought Samsung Smart blue ray to use instead of set-top box with my second TV, as it was advertised by Verizon. Well, the app was available only on older models and when it came - HD movies were not bearable to watch due to freezing and lagging. SD movies were OK. I have Netflix, Hulu and Amazon and this has never been an issue. All of them were working just fine on that Samsung player.
So, since when I ordered the service I was told that I have 30 days trial period, I returned the DVR and called to revert to my old plan. Guess what? Not happening. They don't have that plan and I cannot be put to it. And the representative was extremely rude at some point saying that it does not matter what I want, what matter is what Verizon wants. Well, I called to another representative and she was helpful and we could get it down in price, but still $20 more than it was before I tried triple play. I am switching to Comcast.
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Posted by trmn8r on 2013-09-07:
You said Comcast has frequent internet outages. Good luck.
Posted by cajunandmex on 2013-09-08:
Good luck with Comcast-I dropped them because just a hint of a storm and I would lose my service-their router went out and they tried to charge me$40 for a new one!! Have had FIOS for 3 years and no problems!! Very happy with fios
Posted by Carlotta tutor on 2013-09-09:
Verizon has been a great service for me!!!
HOWEVER!!!! Stick with the experts!!!! Comcast is riddled with dis-Satisfaction...As are the normal cable channels...NO!!! I am NOT a salesman, however, go with DirectTV. I joined in 1990? We lived in the country and did not have cable. I saw this ad and brought it in as a gift for my husband. I have never looked back. Might I add that I have two accounts with them as I live in a motorcoach all winter, and in a cabin in the summer.
Never, once, not so much as ONE time have I had a problem that has not been solved. Sometimes I have to go to the supervisor to authorize something, but never
Have they let me down!!! I have never had cable, nor do I want it...If you want clarity, reception, except during bad thunderstorms, service, and, when you get used to it, ease of use...You want DirectTV...Also, no matter how awful it is, because of the hundreds of channels...You can set up your favorite channels in what they call Custom 1 and Custom 2. Then you have all of these music and movie on demand channels...Not to mention sports tickets that for, in your interest line, and for a fee,
Will give you the choice of every game in the country in that area. All local and regional channels are part of the program, plus several non local ones...
If you want good service, and satisfaction...Go there.
A happy 23 year subscriber...Carlotta Tutor
Posted by 8lackie on 2013-09-16:
It seems regardless of the provider you use in the U.S. the service is lackluster. Not only that but, compared to South Korea, Estonia and Sweden our internet is slow. How is that possible? Such an embarrassment that we are unable to keep up.
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Verizon Fios TV Promo A Ripoff
Posted by TuckerFamilyBiz on 04/09/2008
BEAVERTON, OREGON -- Verizon Fios bundle package in Oregon promises free 19 inch HDTV flat screen OR a gift card for $200.00 to Best Buy to sign a bundle package contract with Verizon for 2 years costing consumers approximately $5000.00 in service fees and taxes over that 24 month period!. They lied to customers in Oregon and promised this promotion and now are telling us customers that the State of Oregon is ineligible for this promotion and we will not receive the TV or gift card we were promised when we signed up for their bundle package.. This is the biggest RIPOFF ever- they do not return calls from their "Elite Team" handling the Fios promos and complaints- they are rude and dishonest. We asked that they terminate the Fios contract free of any early termination fees which is $199.00 and they refused.
Verizon totally scammed Oregonians-among the State of Washington and possibly other consumers in other States over this free TV promo!
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Posted by Anonymous on 2008-04-09:
The consumerists suggests
"If you're a Verizon customer who is running into problems getting your TV, we suggest you contact your state's Attorney General and submit a formal complaint. If enough consumers complain, the AG's office may get involved and Verizon will have to "take it seriously.""
Posted by Anonymous on 2008-04-10:
There are hundreds of complaints in many forums about this. It's got to be the most screwed up promotion ever run. People are told the letter is mailed out 2-3 weeks after install but it arrives maybe a month later. Then it takes 6-8 weeks (hopefully) for the TV to arrive. Even though the promotion stated a Sharp LCD many are reporting getting a Magnavox instead. One complainer wrote that the TV was delivered to an old address and the residents there said they never received it. Verizon refuses to make good because the TV was delivered and signed for.
Posted by Alain on 2008-04-24:
God, I've been reading these reviews and even had some neighbors warn me about Verizon. This is one REALLY lousy corporation!
Posted by valmetic on 2008-05-14:
I am a New Jersey customer who signed up for the Triple Verizon Fios bundle and as many others qualified for the 19" Sharp HDTV. I signed up mid-February and after many long wait times and phone conversations with Verizon's Promotion and Billing Department I have gotten no where. I also filled a complaint with the BBB which also did not get me any further along.
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Verizon Sucks!
Posted by Cindys1 on 01/28/2008
COATESVILLE, PENNSYLVANIA -- I signed up with Verizon Fios 12/09/07. It's nothing but trouble. My computer is much slower, the TV shuts off while I'm watching, too many channels not working, & ridiculously confusing. I also signed up for Unlimited local & long distance calls. I did not want International call with Verizon but they automatically took over & charge me for it without consenting me. I used Startec for International call. 13 cents/min to the Philippines, Verizon charged me $5 dollars/minute states I was charge that rate because I did not signed up to the International plan. Then they insisted that I should pay $471.49 for freaking international call. I refused to pay it, why should I pay for something I did not order. I try calling today I was on the phone for the 10th person who cannot help me, I started calling 9:00 am it's now 3pm I am still on hold forever. It is stupid!
Please consumers do not used Verizon because its a rip off, bad service, worst customer service. I tried to cancel all my services @ Verizon today & I'm still on hold I used all day today to solve this matter. I'm sick of Verizon, I hope they all go to Hell. I will take them to court.
Tom & Cynthia
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Posted by Anonymous on 2008-01-28:
Sounds like you have a legit gripe. Try going over the CSR's heads direct to corporate and see if you can get someone to help you. Good luck.
Posted by eras on 2008-09-13:
I have a similar problem. I want to sue Verizon.
Can anybody help me?
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Poor Service
Posted by Avaunt on 01/14/2008
ODENTON, MARYLAND -- I ordered fiber upgrade services from Verizon for my TV, Internet and phone. A home install date was set for 1/6/08. I waited that day for the install crew and no one arrived. I was not notified of a change in service date. Over the next week I talked to numerous technical support personnel at Verizon. No one could provide me with any information on my order or the reasons for its postponement. Further, two operators lied saying they would follow up with information with a call back. They never called back.
Yesterday, I received an email from Verizon with no subject line or message text or informational content, but the address was from their service department. Today, 1/14/08, I received an automated phone message from Verizon stating that I was to have an installation date of 1/6/08. That date has passed. I then visited the Verizon website and looked up my order status. It stated that my order was 'on schedule' and was to have an install date of 1/6/08 for TV and Internet and 1/31/08 for the phone service.
I have been delayed in receiving my service now for over a week with the prospect of having it further delayed two weeks. No one has contacted my in any way to coordinate this install. The fiber line crew, which did lay the fiber one week prior to the home installation date of 1/6/08 has pulled up my yard and left exposed and torn wires in bundles near my home. This is unsightly, a tripping hazard and needs to be buried or removed immediately.
I am completely overwhelmed with this terrible and chronic bad treatment. I have been a Verizon customer now for several years on my non-fiber phone and Internet and would expect to be treated well when I upgrade services with my current service provider.
Please let these facts be known and acted upon to make Verizon accountable for poor coordination, insensitivity when dealing with customers and shoddy and hazardous installing of their infrastructure.
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Posted by Anonymous on 2008-01-14:
What's happened to you is par for the course at Verizon. It happens to almost everybody getting FIOS service. Their main problem is over scheduling. But they never notify customers that the install has either been canceled or rescheduled. You need to call them during morning hours and raise some hell. But be polite about it. After they finally do the install call back and request compensation for your wasted time. Ask for a supervisor.
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Verizon Billing Fraud
Posted by Michael11 on 09/24/2010
I have seen so many reviews of the Verizon billing issues, and they are all the same as mine. To keep it short, I cancelled service and sent back their equipment and of course they keep billing me. Four months later they are threatening to cancel my service - the same service I cancelled 4 months ago.
Of course I have called and gone through their impossible auto phone screening system, no less than 6 well documented and recorded times. In each and every call I am told gee you are correct I will need to have my supervisor approve and call you back tomorrow to verify. Not ever once in the 4 months was I ever called back. In one instance I demanded a supervisor on the phone now - so I was transferred to a disconnected number-sure glad I had that on tape. One time told them I was recording the call, and was told the call could not continue as long as I was recording - I asked why since they were recording the call anyway and was hung on. In any event right now I am receiving collection robo calls from them - 4 in one day.
My interest now is in forming a class action lawsuit against them. I couldn't care less about making any money on it - let the attorneys take it all, I just want some justice, and to make sure their practices become public knowledge so we can put this organization out of business before millions more learn of the frustrations in dealing with this disgusting organization.
Mike Schaeffer
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Verizon Way of Cheating with hidden fee - Customer Service and online Web
Posted by Nice1 on 01/17/2010
We are routing you to a chat representative. Thank you for contacting Verizon. Your average wait time is 1 seconds.
You are now chatting with 'Daylon'
Daylon: Hello. Thank you for visiting our Verizon chat service. How can I help you set up your new service and save with a Verizon bundle?
Nice: Hi I am new to verrizon and interested in FiOS. Is it month to month plan costs $54.99
Nice: Hope no hidden plan
Daylon: I will be happy to help you with that.
Daylon: That's right if you order Internet services alone.
Nice: Your we site says monthly charge 54.99
Daylon: That's right.
Daylon: FiOS 15/5 MBPS costs you $54.99 per month.
Nice: If it is no hidden yearly plan or anything like that
Nice: I can sign up now
Nice: For month-to-month plan $55 is OK
Daylon: Yes.
Nice: Since month-to month, I can cancell at any time right?
Daylon: There are no hidden fees + taxes.
Daylon: That's right.
Nice: Some phone companies will do a hidden charge without telling it as a yearly plan
Daylon: You will get the options to select the equipments and the packages as you move ahead on the website after selecting your preferred bundle. Also you will have the opportunity to see all costs associated with your selection on the "Review Order" page before finalizing your order.
Daylon: We do not have any hidden fees except taxes.
Nice: and charges termination fee if it cancelled before one year or 6 months. and those company will not say that you are signing for year lease
Nice: What is the tax for 54.99
Nice: give me correct figure of 54.99 on a month-to-month rate and no contract
Daylon: As the taxes are determined by the government authorities, we do not have information on that; however, taxes will be similar to what you pay for your current communication needs.
Nice: Now I pay 0 taxes from Time Warner just $35 flat rate
Nice: so you r also 0 tax
Nice: ?
Nice: I need only internet
Nice: no other service
Daylon: There will be taxes for FiOS Internet and it will be around $15.
Nice: I see
Nice: so 55+15= approx.$70 per month and no contract???
Daylon: That's right if you are ordering Internet services alone now.
Nice: I donot want anything else from you
Nice: just the internet and I am a new customer
Nice: So $70 per month for FiOS and no contract is correct
Daylon: You can get Internet services alone for now.
Nice: I donot have any of your phones and I dop not need them
Nice: meant phone line.
Daylon: There is 1 year contract now for ordering FiOS Internet online now.
Nice: So for you have been telling month-to-month contract and it is not clearly mentioned in your web site.
Nice: Now R you saying there is a one year contract
Nice: Please give right answers.
Daylon: Yes, all our offers, prices, promotions have changed for now for new year.
Nice: I request you to save this conversation and will send it to your company Head quaters for customer service improvement
Daylon: I have confirmed with my supervisor and there is 1 year contract with FiOS service.
Nice: Initially I have been asking several times about is it month-to-month or NOT
Daylon: This is sales department as we are specialized in setting up new accounts for new customers and help them while they navigate through the online order process.
Daylon: First there was no contract but now it is there for `1 year.
Daylon: I apologize for the inconvenience that I said there is no contract but there is 1 year contract.
Nice: Neither you or your company web site is not clear on this. I can see how hidden fees you will be charging. Thank GOD! I did not start the service with you.
Daylon: There are no hidden fees as Verizon believes in transparent business.
Nice: By the way, Time Warner charges me just $35 flat rate and no hidden contract charges like you do and $0 tax on it.
Nice: If you know math. Please do the math, where the customers will go.
Daylon: Verizon FiOS is the latest in fiber-optic technology. It delivers laser-generated pulses of light, riding on hair thin strands of glass fiber, all the way to your front door. When FiOS meets your computer, you can get broadband Internet at blazing-fast speed.
Nice: You never told me right answer for my question. I did not ask anything about FiOS. I know better than you.
Nice: I just asked if there is any hidden fees.
Daylon: I know math. FiOS is the best service that offers great promotions, it is more reliable to use and has broken all it's competitors in the market. All customers like to go for cheaper service but think about the technology as well.
Daylon: There are no hidden fees.
Nice: After wasting my time and your company chating time, now some how you accept there is a hidden fee.
Daylon: Taxes will only imply additionally.
Daylon: The benefits you receive with Verizon FiOS High Speed Internet Service is one of the fastest download and upload speeds available on the market today.
Nice: I will stay with Time Warner I will post this chating on the internent and will send it to your corporate head quarters.
Nice: Thank you and bye.
Daylon: Thanks.
Nice: I will send you the link as soon as I post now.
Daylon: At this point of time, the offers, prices, promotions have changed so we did not have much information that's the reason by mistake I told there was no contract.
Nice: Whatever you say go ahead and type. Its going to be published.
Daylon: Not a problem.
Daylon: Do you have any more questions for me today?
Daylon: I have not heard from you for a few moments. Would you like to continue this chat session?
Nice: One sec
Daylon: What questions you may have before you select the services ?
Daylon: I have not heard from you for a few moments. Would you like to continue this chat session?
Nice: One Sec. Please
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Posted by Anonymous on 2010-01-17:
I would have closed the chat on you. The dude made an error and corrected it and you just kept on about it. And you pay tax on your services honey. You pay state tax, local tax, FCC charges...
Posted by voiceoff on 2010-01-17:
I am with the poster here. Month to month or yearly is IMPORTANT and it was not a mistake it happens all the time. They say one thing and give you another. At least at the end here the saleman admitted it would be yearly.
And why do they not say what the tax is anyway since it is a large portion of the bill , ~ 30%.
He may be a good person but he was poory trained.
Posted by Anonymous on 2010-01-17:
Voice, because the local tax and state tax and FCC charges differ from month to month. They don't know what your taxes are going to be. My landline and DSL bill runs me anywhere from $41-47 each month. Nothing else added.
The CSR it seems was confused. I also thought the OP was trying to get info on cell phone internet. Then after the month to month yada yada conversation and the CSR correcting himself on the contract, the OP pops out with LANDLINE. Then wants to hammer the CSR as if he was intentionally lieing.
People make errors. Heck, I can tell a customer one thing and tomorrow it will be different at Wally because the policies change and plans and specials change. Even misunderstandings occur.
The guy repeatedly told the OP he made a mistake. Funny how when OP's make mistakes it is acceptable, but when a business or employee does, they are scammers and dishonest liars.
Posted by voiceoff on 2010-01-17:
I said it was lack of proper training and they should know that backwards and forwards they do it day in day out all day.
I had a cablevision situation where I was told the package was NOT a promo after asking 100 times if it was to continue after the year. Well sure enough it was a promo and I was told "it was advertised as a promo." Well I did not see that ad and took what I was told. THEY GET COMMISSION FOR SALES so they say what you want and too late after the order! It's all recorded but yea try and have them play back something where they are wrong and you are right!
I believe in giving people the benefit of the doubt, but salespeople are trained to sell so beware. Some can/do lie sometimes. How can they not know their product?
Posted by Anonymous on 2010-01-17:
"I said it was lack of proper training and they should know that backwards and forwards they do it day in day out all day."
Yea. OK. I bet you can tell me how many cell phone plans your carrier has at this moment. And tomorrow you can tell me how many new ones have been added and taken away.
"Its all recorded but yea try and have them play back something where they are wrong and you are right!"
You are given the contract to sign. If you sign up online, you are able to view it before electronically signing it. So if you don't make sure before signing that is on you.
Posted by voiceoff on 2010-01-17:
What they do not know by heart they would have a book or list to check and find out.
Cablevision was no new contract it was a change .
Posted by NanS123 on 2010-01-17:
All the the carriers have a terms of sale page, it would outline all the fees and taxes etc. It would be illegal for any carrier to hide them and would be a against FCC regulations which are very strict. These reps have a LOT to look at and the information can change, literally from one minute to the next. Any sort of memorization is out of the question and they are, after all, only human.
Posted by PepperElf on 2010-01-17:
yeah but people don't want humans
they want robots that have everything memorized
only thing they fail to realize is that when the robots take over
it's not going to be a pretty day
Posted by Anonymous on 2010-01-17:
I don't necessarily like the way the OP chatted with the rep, but since we cannot hear the 'tone' that was intended, I will give him the benefit of the doubt. I believe the rep made an honest mistake which he corrected but could have been costly to the OP had he not caught it.
I looked on the Verizon website. It is not clear. The bundled services require a two year agreement but the monthly single service of FiOS internet only does not say there is a one year agreement involved. I looked for the language on the site and I couldn't find it. Lets face it, people make mistakes. I would have gone to the chat not to ask them to tell me if there was an agreement required but to direct me to a link where the terms and conditions of receiving the service are located. That way I could print and save them.
Posted by Anonymous on 2010-01-17:
Hold that thought! I found it. The language for the one year contract is in the header rather than in the description of services as it is for the bundled services. It's obvious from the way I posted it here that the language is there, but on the site itself, it doesn't stand out so much. Consistency on the website as to where the information is located would be a good thing. Maybe a suggestion that Verizon could act upon.
(1-year agreement) FiOS Internet only
Verizon home phone customers FiOS Internet only
Without Verizon home phone
Download up to 15 Mbps/
Upload up to 5 Mbps
FREE wireless router
$49.99/month $54.99/month Includes
Verizon Freedom Essentials
FiOS Internet 15/5 Mbps
FiOS TV Prime HD
See Bundle details $89.99/month
pricing includes
$20/mo. off for 1 year!$109.99/mo. for mos. 13-24.
2-yr agreement required.
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My FIOS Conversion…Attempted.
Posted by Blee456 on 02/26/2008
NATIONAL PARK, NEW JERSEY -- It started about 18 months ago. While visiting my wife's relatives, I was introduced to FIOS. I had read about it online; I had seen a few ads; but this was my first live experience, and I was excited. I should start out by letting you know, I am a computer geek. I know about upload speeds, and data throughput, and currently have more computers running in my home than I have televisions (at a ratio of 3 to 1). So the idea that I could literally quadruple my speed on the internet had me excited. I was not disappointed. I got a couple of programs running that would tax the download speeds. It was quick. I went to a couple of speed tests sites. The numbers were huge. My uncle-in-law knew what was what and was happy with the service as a whole. He didn't have the television or phone service because it did not exist yet, and he mentioned offhand that the installation had been problematic, but we didn't get into it. I was too busy playing.
So after my evening of play, I called Verizon. Sadly, FIOS was not available in my area. I could not be provided with a date of arrival, but I could put my name on a list, and I did so. And I waited. Then, one day at lunch, one of the people I work with mentioned she was getting the new Verizon TV service. I knew she lived near me, and I got excited. That night, I started going through my junk mail, which I collected and usually just recycled, and found it. I had received, some time in the past few weeks, an invitation to sign up for FIOS. I called the number and after a rundown of the packages, and a discussion with my wife, I gave them the OK. Come give me the speed.
I should also let you know that I have had cable for years, and have never had any problems. I have not had outages longer than a few minutes since the 80's. I have found their customer service to be acceptable, and in a few cases, downright…good. My best friend currently works as an installer and technician for my provider, and really likes his job. I have no complaints about my cable. Last year, I even went to the big package. Television (with the DVR), phone and internet. No problems, no issues. I like my cable. FIOS just has the speed, and I want the speed.
We arranged for the installation to be on a Wednesday. I work on Wednesday's, as does my wife, and the installation window was smack in the middle of both of our workdays. I requested and received the day off, and waited for the day to come. Coincidentally, I had the day before the install off and at around 11am the phone rang. Caller ID identified it as Verizon and I expected a courtesy confirmation call about the install. This was not the case. The rep gave me the news that my installation would not be occurring the next day because of some problems with my order. I inquired what the problems were and he told me that they had been unable to verify my credit and were having some trouble getting my phone number from my current provider. I asked what we could do to rectify the problems and get the install rescheduled. This request sparked a 4 hour long ordeal of navigating Verizon's labyrinthine customer support lines. I started by telling the rep who had called that I would relinquish my old phone number and just take a new one. I would repeat this to every rep I spoke to at Verizon. He told me he had to transfer me to someone that did not work for Verizon to verify my credit, and then I would have to call back to get the install rescheduled. I asked for a number to call and he told me I would have to call the "e-center" as they were the ones who could handle my problem.
I was transferred to the non-Verizon credit people and after about 20 minutes was informed that my credit was approved and I would not have to put down a deposit. I asked why I had not gone through this process when I call and the credit guy indicated that he did not work for Verizon and could not answer my questions. I finished with him and called the "e-center" number. It was busy. I dialed again, figuring I must have dialed wrong. This was an international company and they couldn't have a busy support line. I was all ready to press 1 or say yes and… busy. This went on for about 20 minutes. I tried waiting a couple minutes. I tried redialing furiously and… busy. Finally, I called the original number I called for the install and started the long order of trying to get the install set back up. After starting each conversation with an explanation of my situation, starting with the line, "I understand that this is not your fault but…" This was more to keep me from yelling at some poor guy sitting in a cube in a far away place that didn't want to do me harm than excusing their company's treatment of me. On 4 different occasions I was put on hold so that they could "look into the matter" only to be picked up by a different rep and greeted with "Thanks for calling Verizon, how can I help you." Unable to determine who had been helping me, I had to start the process over again. Finally, after explaining over an over, and finally finding what sounded to me like someone who cared, I got the news I had been looking for. She had been able to resolve my issues, and the install was a go ahead for the next day. I thanked her repeatedly and the call ended.
The next day, I got up early. On a normal day of not going to work, I can sleep in till noon without thinking about it. My window was 8am to 12pm, and I could easily miss the whole thing. I started doing things to get ready. I cleaned up the basement, where they would be installing some of the equipment. I copied down all the series in my DVR so that I could reprogram the new one. And I waited. Noon came and went and no one showed. I called Verizon to try to determine what the deal was. I discovered, after only 7 transfers, that my order was still in order limbo because they were not able to get my phone number from my current provider. I calmly informed the rep that I had told no less that 10 people the day before that I would relinquish that number and just wanted the install. She told me, in a moment of shocking honesty, that I was not going to happen today. I asked to speak with a supervisor and was told that one would call me back. I accepted that, as I had no other choice. Thirty minutes later I got the phone call. The supervisor, who told me that he was technical support and not sales or install, told me that he would be able to get an override for me to get the install set up for 2 weeks from my original date. I demanded, and received an install date on a Saturday, so that I would not have to take another day off. The next day I found an e-mail in my inbox confirming the date we had agreed upon.
So I waited. I still wanted the speed.
The day before the scheduled install, I called. I wanted to make sure everything was a go. I spoke with one rep and he confirmed for me that they would be there the next day. I was excited. I even got a voicemail confirming the install a few hours later.
They didn't show. I have yet to mention that the window I was given for my special, emergency Saturday install was 8 am until 5pm. They didn't show.
Around 3:30pm I got concerned. I called and was informed that there was an issue with my request, and Verizon was not able to get my phone number from my current provider. Having had enough, I cancelled the order. The rep said he could not cancel the order, but would note that in my record.
I still want the speed, but it is not going to happen. If this ordeal is at all representative of the customer support I can expect, it's not worth it. I was trying to give them money. I was trying to establish a relationship that I could see going on for years. I was abandoning a company that had treated me well since my youth for what they had to offer. It's not worth it.
I called back a couple days later to confirm the cancellation, and while doing so I was offered some additional incentives to try the service. For a moment I wavered, and agreed, if they could schedule the installation for a day that was convenient for me. I was put on hold, and when the representative came back, she stated that it would take a few days because they were having trouble getting my phone number from my current provider. I calmly explained that I had informed no less that 15 representatives at Verizon that I would relinquish that number, and that I would not be interested in the service after all.
Thanks anyway Verizon, and you can keep your free TV.
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Horrible Customer Service and Ridiculous Bills
Posted by Shortbus901 on 02/06/2008
VALRICO, FLORIDA -- Words cannot even begin to describe how appallingly bad Verizon Customer Support is. I suppose I should give a background story first. Back in Nov. we ordered Fios TV and Internet (no need for phone) from Verizon's door-to-door salesperson. The rate he quoted was $69.99 / month which was close to what we were paying Brighthouse for internet only so I said why not. Installation went smoothly and the service was great. About a month later however, we received our first bill. Anyone who has never seen one could never fully comprehend how much of a mess these things are. Even Fios customer service reps seem baffled when I tell them I have three different account numbers. On top of that you have a mind-boggling array of discounts, fees, installation fees, partial month fees and of course the ever present taxes & fees.
This bill led to my first call to "customer service" as the amounts were off by $10. This particular call took a little over 3 hours most of which was spent on hold as the very polite computer voice lady I have to talk to (what ever happened to just pushing 1 or 2?) sent me first to Verizon DSL service, then to an IT tech support line (???) and finally to a never ending hold which I finally gave up on. The next day I tried again and finally reached someone who credited my account the $10 and said all future bills would reflect the correct rate.
As the 30 day deadline for cancellation came and went I continued to enjoy the service, then came the next bill which was off by $5. Enter round two of the customer service nightmare. This round only lasted about 45 minutes before I encountered the first person who was actually somewhat helpful, she said there was no way to correct the $5 discrepancy so she went ahead and credited me the total amount the $5 would add up to each month for the rest of the contract ($60). That was fine and I figured great, I won't have to worry about that anymore. I also upgraded to an HD DVR at this time which has now led to round three, AKA trying to get them to stop billing me for the old SD DVR which was returned to them.
I think by now I should be on a first name basis with the computer voice lady, she probably thinks I'm a jerk though because I keep screaming "AGENT" in her ear when I get frustrated ("Agent" is the computer voice lady equivalent of pressing "0"). The calls do seem to be getting shorter though, this one only took about 30 minutes however I don't think I got anything resolved. The agent I spoke to said quote: "we have a little box thing I put the claim into and someone else handles it". I have a feeling I'll be back for round 4 next month as she couldn't tell me how or if I would be getting a credit for the $12.99 DVR fee. It took two calls before I found out it was a one year contract I agreed to instead of two (this was a happy moment). Rest assured at the end of that one year I'll be back to either no cable or Brighthouse. The Fios service itself is ok but the customer service is abysmal.
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Posted by Anonymous on 2008-02-06:
Did you not read the fine print? How could you not even know what kind of contract you purchased? And $10 is not worth 3 hours of my time particulary when I did not read the fine print. "Tax, title, liscence, and fees extra"
Posted by BvF7734 on 2008-02-07:
Some contracts are not marketed by salespeople as contracts. Yes the OP should have read the fine print, honestly though who does? I haven't... But I also am the one the procures services for my household so i know what I am getting. Those fees are expected and I am sure that she took that into account instead of going OMG!! It is only supposed to be $69.99 and no more hur!! Give people who complain a break as a majority they are honest gripes about a company.
Posted by Shortbus901 on 2008-03-06:
The fine print said one year, the salesman said two. I was fine with either (obviously before I knew what I know now). While I agree that $10 is not worth three hours of time $120 or $240 ($10 x 12 or 24 months) certainly is. As to the TTT extra, that's a given but if I'm promised a rate of $69 and I'm charged $79 I'm going to complain. BTW I'm three calls and an e-mail deep in month two of the $12.99 DVR debacle. I'm about ready to pay the cancellation fee and be done with it.
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Verizon Customer Service is awful... Don't switch
Posted by Howie4782 on 01/03/2013
ARLINGTON, VIRGINIA -- I switched to Verizon Fios from Comcast in the spring of 2012. The internet was only fast if you had a direct connection but the wirless was awful unless sitting right next to the modem. On top of that when I canceled in the fall of 2012 they said I owed no money and would get a refund. This was a lie because their customer service representative did not know what she was talking about. in early 2013 I got a bill saying I owed more funds. I called to figure out what it was about I was originally told that it wsa equipment charges that neede removed from the account but that department could not do it. I got transferred ... After 2 hours 50 minutes and beig transferred to 5 numbers and speaking to 2 supervisors and being on hold forever I found out that the charge was correct and that the customer service representative from 3 months ago was incorrect. I would have to now pay this out of pocket. What a rip off... It should not have taken that log to get an accurate answer...I advise going to Verizon Fios unless you want the run around and sneak charges.
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Posted by At Your Service on 2013-01-03:
As far as the wireless or Wi-Fi connection, this doesn't have anything to do with their service, but with your role or receiving device.
Posted by Obsfucation on 2013-01-03:
I agree. Compared to Comcast service, FIOS is pretty bad. I plan on going back as soon as my contract is up.
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The Name Dropper swaddles babies in clothing and footwear, while Storkland supplies pintsize furniture, car seats, and strollers. Together, the side-by-side sister stores outfit babies for playtime, naptime, and small-claims court trials. Top tots off with a selection of bows ($4–$12) or dress them in brand-name duds ($20–$70) from Bailey Boys, Vineyard Vines, and Kissy Kissy. Little piggies stay comfortable in an assortment of sandals ($26–$40) or Crocs ($24.95), while pint-sized rockers ($60) lull wee ones to sleep faster than a six-part miniseries on solid foods. Storkland and The Name Dropper's obliging staff can also help parental units find a bevy of dolls and toys to entertain developing brains.
Belle Amé offers locally made bath and body products that are hand-crafted and never tested on animals. Effervescent bath bombs transform a warm bath into a fizzy float and provide restorative moisturizing relief in scents such as Stop & Smell the Roses and Juicylicious ($4.95). Take a retro-styled trip to the relaxing past every day with their shower gel, packaged in vintage-style soda bottles tied up with colorful bows ($8.95–$9.95). Some fragrances, such as pear glaze, are found in multiple incarnations, while other specialty scents are unique to their products, from bath bombs and shower gel to hand soap ($8.95) and body lotion ($12.95).
Carroll's Furniture stocks a large selection of furniture from 26 brands, including Coaster, Hatcher, Liberty, and Wood River. Pick up the perfect lamp ($15–$99.99) or picture ($10–$199.99) to tie together a recently shredded room, or use an area rug ($75–$199.99) to cover a section of unsightly floorboards, a pile of stolen treasure, or a collection of stolen floorboards. A three-piece set of coffee tables or end tables ($199.99+) provides plenty of places for setting down an extra-heavy beverage, and accent pillows ($10–$25) make excellent additions to any room. Those looking to revamp entire rooms will appreciate Carroll's two-piece living-room sets, which consist of sofas and love seats ($599.99+).
One of the largest nurseries in northwest Florida, Floral Tree Gardens surrounds its customers with a land-grown sea of lush foliage and vibrant blooms. Row upon row of the outdoor gardens are painted with yellow daisies and purple cornflowers, and loquat and avocado trees cast shadows over shoppers. Plant purchases may be complemented with garden accents such as clay pots and metal butterflies, which, unlike their living counterparts, follow orders to sit and stay. Floral Tree Gardens' stock changes with the seasons; its facility brims with pumpkins in the fall and poinsettias in the winter. It also stocks fauna at an onsite pond, where visitors can fish for bass or pygmy submarines.
Hot towels and heated treatment beds are part and parcel with the experience of visiting Stay the Clinical Spa. Dedicating to fostering bliss, the spa enhances services with various frills—complimentary beverages, private settings, and take-home skincare kits, to name a few. Nonetheless, the spa stays focused on delivering results-based treatments that cater to the individual. Skincare treatments integrate pharmaceutical-grade products, and massage sessions target specific trouble spots. For brides, the spa bundles rejuvenating services into packages that relieve the stresses of planning a wedding and deciding on a groom.
Mattress Direct and America's Mattress give somnambulant snoozers a place to rest weary heads with comfortable, supportive mattresses and sturdy box springs. Drift off on a Serta Perfect Sleeper, a mattress coaxing numbered lambs into soothing slumber for more than 75 years. Each mattress features an ultra-soft top and back-friendly firm springs below (twin mattresses start at $414, box springs start at $135). Couture catnappers can snag a Vera Wang mattress for a fashionable 40 winks, with the choice of traditional innerspring or all-foam models, all crafted with careful attention to detail and style (mattresses start at $689, box springs start at $160). Customers can catch Z's on a luxurious iComfort mattress, a dream-deliverer constructed of memory foam and supportive gel to whisk heat and tension away from reposing bodies. Because the shop is offering a special on select twin mattresses ($79–$99 each), this Groupon can assist mattress misers in hoarding up to four beds-to-be or cushiony improvised sleds. All Serta mattresses also include a doze-defending warranty.


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Chris Fowler, Leading Man
Courtesy: CMU Athletic Communications
Release: 10/25/2013
Fowler is Central Michigan's leading man on the court. As a freshman, he started all 31 games, averaging 8.1 points and 5.7 assists per game and had a sterling 2.2 assist/turnover ratio. Fowler also led the Chippewas in field goal percentage (.497) and steals (43). In 2013, he broke the freshman single-season record for assists, recording 176, which is also third all-time in the CMU record book. Fowler ranked 35th in the nation in assists and, with nearly 350 Division I men's basketball programs, that puts him in an elite category. Even more impressive, Fowler's freshman body of work included leading the NCAA in assist rate, according to ESPN.com, meaning his teammates scored off his assists more often than any other player in the nation.
Fowler's standout performance in his first collegiate season earned him rave reviews, as he was recognized on the 2013 MAC All-Freshman Team and was the runner-up for MAC Freshman of the Year honors. While Fowler is undoubtedly comfortable taking center stage, it is clear from his aptitude for helping out his teammates with a well-timed and well-placed pass, he is more than willing to share the spotlight.
"Chris is an unselfish a player as I've ever been associated with," said CMU head coach Keno Davis, who is in his second season directing the program. "I believe it is this characteristic that draws others to follow by example. It is his understanding and belief in the 'team first' mentality that has brought his well-deserved individual accolades."
But pursuing his craft hasn't always been easy. Injuries as a youth threatened to derail his playing career. Helping to overcome those obstacles has been Fowler's well-defined and enlightened approach to the game.
"The main thing that allows me to be successful in basketball is the fact that I have learned to never take the game for granted. After suffering some injuries early in my career and having to sit out long periods of time because of those injuries, I learned that every time I step on the court is a blessing and I should never take that for granted. So, I go out on the court to work hard, play well and have as much fun as possible playing a game that I love."
Not only is Fowler a "true student of the game," as his coach deems the Southfield, Mich. native, he is a true student-athlete. The excellence he has achieved on the basketball court is equaled by his accomplishments in the classroom. Fowler possesses a 3.43 cumulative GPA, including two semesters in which he averaged above a 3.50. During the fall of 2012, he was honored on the Dean's List.
"I think Chris' excellence on the basketball court translates to the success he has had in the classroom because of his attention to detail, his work ethic and his ability to strive to be great. When you look at Chris Fowler, you are looking at the complete individual," said Davis.
Also supporting that notion is the importance Fowler places on giving back through volunteerism. Despite the number of demands placed on a student-athlete, he finds the time to take part in various community service activities.
Fowler worked with the Special OIympics basketball team last December, putting the athletes through drills while providing pointers on how to improve. He also volunteered with Meals on Wheels during the holidays, delivering food to at-risk seniors. In all that he does, whether it be speaking at CMU Sport Management Association function or working with elementary school children, he represents Central Michigan University in a positive light.
Fowler also gives back through his love for the game of basketball.
"What I most enjoy about community service is giving back to those who not only need it but deserve it," said Fowler. "As I have grown up, I realized that playing basketball is much more than just a game. It is much more than just me. Yes, I play the game, but I also play it for people like me – hard-working individuals, positive individuals, individuals who aspire for success. I also play the game for those who are not physically, mentally or financially able to have a chance to play. I play for those who have disabilities who would trade anything just to play basketball. I play this game for those who have circumstances that won't allow them to play. The community motivates me to keep going and keep working. Having the opportunity to give back to those who motivate me, means the world to me."
Whether on the hardwood, in the classroom or in the community, Fowler exudes uncommon leadership qualities, a prized commodity on any team. With this trait and his natural talent, more great things appear to be ahead for Fowler before the curtain falls on his collegiate career.
"To be able to have a leader on your team, both on the court and in the locker room is important," Davis said. "People will see the impact that Chris has on the game from their seats but what they won't see is the calming affect he has on the team. He is able to push the team to reach its fullest potential. "
Fowler was named a team captain as a freshman, a rarity in the world of collegiate athletics, but is a true testament to his leadership abilities. He has been named the Chippewas' sole captain to date for the 2013-14 season.
"Being a team captain means a lot to me," said Fowler. "With all the great players that have come through this program, I feel honored and humbled to serve in such an important role."
"I have to approach this role like any other important task in life. I must approach it with great positivity, attention to detail and hard work. I must not only lead vocally but by example as well. Being a captain on the basketball court doesn't limit me to leading during practice and in games. I must lead in all aspects of life, such as in the classroom, the community, as well as on the court."


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Take a moment now to send us your free prayer request. What is the nature of your prayer request? (Select a category.)
"Fasting gives you a break. You get to leave the desires and demands of the flesh and concentrate on your spiritual health."
Depression is more than just sadness and anxiety. It is an overwhelming sense of despair - a mindset of defeat. God wants to help people step away from this darkness toward a life filled with peace and hope.
Inner Healing...
The 700 Club Prayer Center—in
Virginia Beach and Nashville—are the hub of
ministry at CBN.
about The 700 Club Prayer Center...
If you need ongoing support, we encourage you to contact the pastor of your local church. If you don't belong to a local church, please check out our church finder.
With the guidance of your pastor, you might also consider seeking professional Christian counseling. Here are some national ministries we recommend:
CBN is a global ministry committed to preparing the nations of the world for the coming of Jesus Christ through mass media. Using television and the Internet, CBN is proclaiming the Good News in 147 countries and territories, with programs and content in 65 languages.


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Hey all,
I have been kiting for a year now and am experiencing an issue w/ my 2012 12m Rise. It has a natural tendency to turn to the right and I dont know how to correct the issue. I am unsure if it has always been like this or if it has just started doing this recently. When I load and pop going left, the kite always wants to fly up to the 12 unless i put heavy pressure on the left side of the bar. When load/popping to the right, the kite always wants to dive down to the water. I experience similar issues when sending the kite. When travelling going left, i have to give constant left bar pressure to keep the kite in place (it wants to go up to the right) but when travelling to the right, I have to give left bar pressure as well to keep it in place. The kite is still flyable but it makes the session extremely frustrating.
What have i done to try and fix this?
-I measure out the lines and made sure they were all the same length.
-I flew the kite w/ the steering lines reversed. The kite still flies to the right. This tells me it is definitely not the lines.
-I inspected the bridle to ensure there were no knots. I also compared the length of the left and right bridle lines to ensure uniformity.
-I opened up the LE zipper and strut velcros to try and move the bladders around without having to remove them.
-Visually inspected the kite for tears. There were none.
I tried all of this and still no fix. What else should i try? Thanks all!


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With its base 125 Attack and 120 Base Power STAB move, Heracross is one of the most feared Pokemon in the game. Heracross is in fact so dangerous that many of its counters can lose to it. Weezing and Dusclops dare not burn it thanks to Guts, while users of Dugtrio risk being potentially swept by Endure + Salac Berry Heracross variants.
Choice Band Heracross can deal good damage to any Pokemon in the game. It has a hard time staying alive for long, but it packs a great, great punch. If Heracross switches into the likes of Blissey's Thunder Wave, its Focus Punch will OHKO Skarmory, while a powered-up Facade does about 70% to Weezing. Hidden Power Ghost is mostly to take down Gengar and Dusclops, but Megahorn will usually do more than enough damage to them. Sleep Talk allows Heracross to switch into a sleep-inflicting move, such as Spore, and surprise the opponent with a Guts-boosted attack. Keep in mind that Sleep Talk will not select Focus Punch, however.
The EV spread—maximum Attack and Speed—is straightforward; the choice of nature is less so. An Adamant nature maximizes Heracross's damage output, but a Jolly one lets Heracross beat out the multitude of Pokemon that aim to outrun the more standard Adamant Heracross.
While Megahorn is obvious, powerful STAB and one of Heracross's main selling points, both Rock Slide and Brick Break are viable coverage options. Rock Slide is the more useful move as it dents threats such as Salamence, Gyarados, and Gengar. However, Heracross that run both Rock Slide and Megahorn lack a nice 100% accuracy move to reliably kill a weakened foe. STAB Brick Break is a great solution to this dilemma, but leaves Heracross walled by Flying-types. Its attacks hit hard during sleep as Guts is activated, which gives it essentially a Choice Band boost. Although it requires a bit of luck to be effective, it makes for a great sleep absorber.
A ton of HP investment ramps up Heracross's bulk, some Speed EVs let it hit a stat of 244, and its damage output is fully maximized.
Heracross is an awesome sweeper. With boosts from both Guts and Swords Dance, Heracross will sweep the hell out of Weezing and anyone else. Focus Punch is for a predicted switch to Skarmory, and after a Swords Dance, Megahorn does enough to everything to make Brick Break useless. Jolly variants can elect to run less Speed investment and raise HP instead.
This is a ticket to an easy sweep if your opponent lacks priority or Tyranitar. After one Swords Dance and a Swarm boost, this can OHKO Gengar, Skarmory, Suicune, and many others thanks to its insane Attack and the incredible Base Power of Reversal.
A Speed stat of 264 lets Heracross beat all base 130 Speed foes after a Salac boost, but you'll usually just want to run maximum Speed investment as this will help against random Pokemon with Agility or a Salac boost of their own.
Make sure Skarmory is out of the way, set up, and sweep their team. With a 30 HP IV, Salac Berry activates after the third Substitute, so don't be afraid to use this in sandstorm.
Other Options
Heracross's movepool has everything it needs for it to be an extremely potent threat in ADV OU—a 120 Base Power STAB move, which, along with its other STAB and Rock Slide, provides nearly flawless coverage, hitting everything at least neutrally apart from the irrelevant Nidoking and Nidoqueen. It has access to Focus Punch, which allows it to muscle past one of its prime counters—Skarmory—and an excellent boosting move in Swords Dance. However, unlike the likes of Salamence and Tyranitar, which have all they need and more in the movepool department, Heracross lacks an expansive pool of viable moves.
A Bulk Up set is an interesting prospect for Heracross, with either 3 attacks, or Rest and Sleep Talk alongside Megahorn. However, the former variant is outclassed by its Swords Dancing counterpart, as many of its counters OHKO it even at +1 Defense, making the defensive boost rather irrelevant, and Heracross is much more destructive with Swords Dance. The latter set is severely walled by Salamence and Gyarados. Both Bulk Up sets are also incredibly handy Spikes fodder for Skarmory, so Magneton is an advised teammate for Bulk Up Heracross. Earthquake can potentially do that little bit of extra damage to finish off Metagross and Jirachi from a slightly higher range of health, and could be potentially fit in as a fourth option on the Choice Band set, but otherwise, it is difficult to fit Earthquake onto Heracross. Toxic is always an option, but in Heracross's case, it is rather pointless, as Heracross is much better off repeatedly bashing at its counters than trying to wear them down with status, due to its immense attacking power.
Counter is a potential option, although many of Heracross's best counters OHKO it with Flying STAB, such as Skarmory, enemy Heracross, and Gyarados. Counter is difficult to use on Heracross, as it resists three of the most common physical attacking types—Fighting, Ground, and Bug—so few players will aim attacks of those types at Heracross. Heracross is often better off simply attacking users with Normal- and Rock-type attacks, and Poison- and Ghost-type moves are extremely rare. Heracross could potentially Counter on a Weezing Sludge Bomb, or a Dusclops Shadow Ball. Hidden Power Flying is a highly niche option that can be used specifically to cover other Heracross. Similarly to Earthquake, it will most likely see use in the fourth slot on the Choice Band set.
Checks and Counters
Salamence and Gyarados resist both Bug and Fighting and have Intimidate to mitigate damage from Megahorn. Still, Heracross packs a huge punch, and Rock Slide hits both of them pretty hard. Skarmory takes about 30% from Brick Break and is not only 2HKOed by Focus Punch Heracross, but OHKOed by Guts and Choice Band variants. However, it does have an awesome base 140 Defense and 4x resistance to Megahorn, so most of the time it should be fine. Weezing resists Megahorn, can Haze away any boosts, and eliminate Heracross with Fire Blast, Flamethrower, or Sludge Bomb. It might run into trouble though, as it doesn't have a reliable way to recover, and if it uses Will-O-Wisp or poisons Heracross with Sludge Bomb, Guts will activate to make Heracross even more powerful. Additionally, Facade will 2HKO Weezing. Dugtrio can trap and take out Heracross with Aerial Ace; it's not going to take any hits and live, though, and loses to Endure + Salac Berry variants.
There's also Arcanine, who has Intimidate and resists Megahorn, but you seriously don't want to switch it in on any other attack. Moltres and Charizard resist Bug and Fighting as well, but are OHKOed by Rock Slide; similar considerations apply to Zapdos. Crobat 4x resists both Heracross's STABs and can OHKO with Flying moves, but must watch out for Rock Slide as well.


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Utilizing a unique Quad-Complementary output stage, the NT Series amplifers produce less distortion than even Class A designs, with higher efficiency and better long term reliability. A wide variety of input and output connections and configurations are accommodated, as well as unique features specific to complex multichannel audio systems.
The amplifiers are not "voiced" to "sound" a certain way. We believe an amplifier's goal is simple; to amplify the signal, accurately and cleanly, into any load, without imparting any coloration or distortion. Indeed, the distortion components of our amplifiers are near the limits of sophisticated test instruments. The amplifier's sound can best be described as utterly neutral.
While the amplifier's goal is simple, its job is not. Over 20 years of amplifier research and design have resulted in products that perform flawlessly, year after year after year. Sophisticated engineering, manufacturing, and testing are combined with meticulous craftsmanship and pride. We believe that you will come to pay our amplifer the highest compliment; you will forget about it! The amplifier will quietly, cleanly and reliably perform its job. Enjoy the music, enjoy the movies, forget about the equipment.


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Defeat Diabetes
150 153rd Ave,
Suite 300
Madeira Beach, FL 33708
Medical Professionals Failing to Tell Patients They Are Not Fit to DrivePosted: Sunday, January 31, 2010
Many healthcare professionals are failing to advise people with medical conditions that could affect their ability to drive whether they should get behind the wheel, according to new research.
Researchers from the University's Warwick Medical School, UK, have found many healthcare professionals are failing to tell patients with certain conditions such as diabetes or visual impairment if they are not fit to drive.
In a study undertaken for the Department for Transport, researchers explored the knowledge and attitudes of healthcare professionals towards advising patients about their fitness to drive. The researchers recruited 1,519 health professionals, 358 patients and 55 medical school personnel to the study.
The research team, led by Dr Carol Hawley, Principal Research Fellow at Warwick Medical School, found doctors in training received little tuition on medical aspects of fitness to drive. They also found that although most healthcare professionals were aware of the Driving and Vehicle Licensing Agency (DVLA) guidelines stipulating fitness to drive, many were unable to reliably distinguish between medically unfit drivers, borderline drivers and fit drivers. When presented with paper case studies of patients only 7.5% scored all of them correctly.
When presented with an acted scenario of a patient who was unfit to drive, 75% of healthcare professionals failed to offer advice on driving. The results also showed 40% of healthcare professionals agreed they did not have sufficient knowledge of the DVLA Fitness to Drive guidelines.
As part of the current DVLA licensing system there is a legal obligation on individuals to declare the onset or worsening of any medical condition that may affect their fitness to drive. This requirement is publicized on driving license application forms and in accompanying information leaflets.
For medical professionals, the DVLA helped to develop the General Medical Council's new guidance on patient confidentiality and reporting medical conditions to the DVLA. There are also various projects in development such as E-learning for junior doctors and the DVLA is working with the Department of Health to develop a learning module on medical conditions and driver licensing awareness.
Dr. Hawley commented, "Although the information is there and results suggest healthcare professionals are aware of the DVLA fitness to drive guidelines, they had a poor knowledge of how the guidelines applied to specific conditions.
"There is also uncertainty about which groups of healthcare professionals are responsible for informing a patient about how their condition can affect their ability to drive. Interviews with patients revealed that only one third of them had been advised about their fitness to drive without having to ask for advice."
Source: Diabetes In Control: Diabetes UK
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Defeat Diabetes Foundation


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Austin >Women's Clothing > Austin Bridal & Formal
10815 N Lamar Blvd, Austin, TX | Directions 7875330.377128 -97.688645
Neighborhoods: North Lamar, North Lamar
Really outstanding service! – Adrienne is really a fantastic consultant. I have been in 3 times already and each time she has been patient and totally non-aggressive, and for those of you that have been to other shops, you know how pushy bridal consultants can be. They are also very respectful of my budget, and from what I have seen have a bang-up alterations department. I witnessed them transforming another bride's dress right in front of me the last time I was in. Even if I don't end up buying my dress there, I highly recommend going in to Austin Bridal.
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Volkswagen of America
We wanted to give Golf drivers the smoothest drive possible. Then we ran into a bump in the road. A pothole, actually. So we designed every Golf with 4-corner independent suspension. Each wheel pivots separately, so a bump in the road for one wheel has little effect on the others. It also means that all those little inconsistencies in the road will have less of an impact on you, your passengers, and the way your Golf handles. kbb.com affirms, "Thanks to the Golf's Euro-tuned suspension, which is firmed up even more on the TDI, sharp turns were conquered with little fuss while bumps and road blemishes were absorbed as easily as a sponge soaks up a spill." —kbb.com¹ Turns out, a bump in the road doesn't have to feel like a bump in the road.


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Our customers' kitties love their catnip slugs!
"The kitties seriously do love their slugs. They lick 'em and lick 'em and lick 'em and then hug 'em and roll on the floor with happy expressions on their goofy little kitty faces ..... (LOL)" – Kaye
Recent quotes from our Etsy customers:
"THANK YOU SO MUCH FOR SUCH A WONDERFUL PRODUCT!! My kitties love them, they won't let them out of their sight." - kittydeltattuaggio
"Wonderful cat toy! Passed the 'cat approval' test before it was out of the wrapper!" - my3cats
"Like a good portion of the Hawthorne area, your cat loves to get stoned. The Organic Catnip Slug ($4.50, New Seasons Market, 1954 SE Division St., 445-2888, and other locations) is like the Maui Wowie of feline euphoria. Cute and fun to play with, the slug packs an all-natural high that should have your cat seeing purple mice all over the house." - Willamette Week, Holiday Gift Guide 2005


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The Essence of Duct Tape Marketing
Originally published: 03.01.08 by Guy Kawasaki
10 marketing tips put you on the path to brand excellence.
Duct tape (the tape) is simple, effective, and affordable — it's not always the prettiest solution, but it does always work. The central theme of the book "Duct Tape Marketing: The World's Most Practical Small Business Marketing Guide" by John Jantsch is that effective small business marketing is a system — not an event — composed of simple, effective, and affordable techniques.
When you combine that with the cult-like obsession many people have for all things duct tape you also get a pretty good example of how something simple like the right name can do a great deal for a company, product, service, or book. I asked John to distill his marketing ideas to a Top 10 list, and here is what he provided:
1. Narrow the market focus. Create a picture of the ideal client: what they look like, how they think, what they value, and where you can find them. Start saying no to non-ideal clients.
2. Differentiate. Strip everything you know about your product or service down to the simplest core idea. Make sure that the core idea allows you to stand out.
3. Think about strategy first. Take everything you've done in steps one and two and create a strategy to own a word or two in the mind of your ideal client and prospect.
4. Create information that educates. You are in the information business, so think of your marketing materials, Web sites, white papers, marketing kits as information products, not "sales" propoganda.
5. Package the experience. Put visual elements around every aspect of the marketing strategy that you adopt. Use design to evoke the appropriate emotional response from your ideal prospect.
6. Generate leads from many points. People learn in different ways. Your lead generation efforts must allow your prospects to experience your firm from many different angles and views.
7. Nurture leads along the logical buying path. There's a natural way for your prospects to come to the conclusion that you have what they need. Build the lead conversion system for before, during, and after the sale.
8. Measure everything that matters. Certain things always matter. The secret sauce is in finding and measuring the intangibles — those things down on the shop floor that eventually add up to profit.
9. Automate for leverage. Embrace the Internet or else. Create access, stimulate community, capture innovation, and build knowledge to automate the basic delivery elements of your information business.
10. Commit. Resist the temptation of the marketing idea of the week. Create daily, weekly, monthly, and annual marketing calendars, make marketing your new habit, and find the money to stick with the plan.
Articles by Guy Kawasaki
The Art of Schmoozing
Relationships can pay off in sales and partnerships. The key is to establish a relationship before you need it. Here is Guy Kawasaki's guide to tactful schmoozing.
View article.
5 Ways To Be More Persuasive
Guy Kawasaki share 5 scientifically proven ways to increase your influence and persuasion.
View article.
Why Smart People Do Dumb Things
Guy Kawasaki offers four reasons why smart, famous, powerful, and rich people who should obviously know better end up crashing and burning and how to mature.
View article.
The Art of Driving Your Competition Crazy
Companies go astray when defeating the competition becomes more important than taking care of customers. When companies become obsessed with the pursuit of excellence, by contrast, they often reach new levels of greatness.
View article.
The Art Of Remaining Sane
Guy Kawasaki tells you how to avoid being driven crazy by your competition.
View article.


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Pentair Amerlite
Pentair Amerlite Pool Lights
Pentair AmerLite Pool Lights have a stainless steel shell, a 8-3/8 inch prismatic tempered glass lens and a chrome plated brass face ring. AmerLite lights are expertly engineered by Pentair to stand up to moisture, corrosion and impact and to provide optimum performance and safety for years to come..
Shop Pentair Amerlite Parts Here Pentair Amerlite Pool Light Brochure
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