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Service Nightmare with Sears Warranty Refrigerator-Freezer Repair
Posted by JLuebke on 01/27/2010
On January 6th 2010 we requested service on our 10 month old Kenmore refrigerator freezer from Sears. Our second warranty repair.
This time the unit blew out the control panel which regulates the temperature and the unit was already warming up.
After speaking with the scheduler I was told the soonest we would see repair would be the afternoon of January 14th (8 1/2 days later.)
I explained that this was a problem as our perishables would be destroyed in a few days and we required the refrigerator to cool insulin and another drug used by a kidney dialysis patient. The agent put me on hold and insisted that was the best.
When I asked who would pay for the lost food I was told that there was a $250 refund available under warranty. I was told to ask the technician for the form and to fill it out and return it at the time of the repair.
Since I had 8 days to wait I did my best to expedite the service in the meantime.
One individual (who worked in local repair) said that some areas were backed up two-three weeks and I was lucky it was just 8 days. Hardly a selling point and as my food was melting I felt anything but lucky.
If I would have been told at the time of sale that this type of dreadful response was normal I would have left the store instead of buying the unit.
I would assume 99% of your customer base would do the same.
i began researching complaints made by others online and saw that there was an email address that kept recurring email@example.com. Whenever they found a complaint online they posted a cheery little response advising disgruntled customers to work with them to resolve the complaint. I emailed my problem
On the 6th day of my wait (01-12-10) I received a phone call.
A rude individual by the name of "Edwin C." called to help.
His take on helping was that he would call me back after the original repair date to make sure that they fixed it. I explained that this wasn't helpful but if I needed any help filing the food loss claim I would keep his number.
He then informed me that there would be no compensation for the hundreds of dollars worth of food that melted. I explained that I had discussed this on my original call and had mentioned it in subsequent calls to expedite the repair.
He said they were wrong and we would have to assume the loss.
Naturally I was irritated and when I expressed my irritation he finally offered two options.
1) He would send us a check for $100.
That was better than nothing but still unacceptable. I wanted what I was promised and $100 didn't come close to paying for our loss.
2) He would give us a 2nd year of warranty for free.
This wasn't helpful as we already had a free 2nd year of warranty service because we purchased it with a Visa card that included a double warranty up to one year. Besides who in their right mind would tolerate service delays like this twice?
He said that was all he could do and I said I may take this issue to small claims court. At which point he told me "If you're going to take that attitude I'll hang up on you.
Before he hung up he promised to follow up with me following the repair on the 14th to make sure I was pleased.
Further efforts to expedite the repair were useless.
January 14th finally arrived and the repairman came as promised at 2:00 PM.
Although I described the exact part that failed the service tech didn't bring one on the call. He was however helpful enough to check with a local supplier in Dallas who then couriered the part the same afternoon. He promised to make one other call then swing back and fix it shortly after 5PM
The parts arrived at 5:15PM
At 5:20 I received a call from the tech who apologized and told me that he was told he could not return until Monday January 18 to complete the repair so we would have to wait another 4 days without refrigeration for our food and medical supplies. The routing department in Ft Worth said he could not come because they would not pay the overtime. (15 minutes to complete the repair.)
I asked for the name of that individual to call and was told she was gone for the day but was given the number.
As a last resort I spoke with the local Sears store (previous calls were unsuccessful) here in Plano and spoke with Patrick who is the Appliance Manager. He pulled strings and got the call rescheduled to Friday (Jan. 15th) and apologized profusely.
The next time I spoke with "Sears Cares" Edwin called me on January 18th and asked if I was pleased with the service. I told him in no certain terms I was extremely displeased and would never buy another product from Sears.
He insisted the service was done as promised on Friday.
I corrected him because his notes were again incorrect – the promise was Thursday and then later Monday.
I reminded him that he didn't bother to follow up on Jan 15th as promised and he had done absolutely nothing to help alleviate the problem.
Then the lies continued. I asked to speak with his manager. He informed me he was THE manager. I asked for his last name. He advised me he "didn't have to tell me". I asked who he reported to and he informed me it was Bruce Johnston the CEO of Sears. I told him I believed he was lying to me. Silence on his end. I asked if the CEO did his performance review. After a lull he said "No, that's done by the Board of Directors" another obvious lie. I asked again for his manager's name or to be transferred he said he couldn't because he didn't know his managers phone number.
This has been the worst service experience of my life.
I will never buy another Sears product and will warn everyone possible that they should consider my experience before spending hard earned money with Sears.
After researching other people's complaints online I realized how much the service at Sears has degraded. As one person put it "They're not the same company your parents bought from". That is so true.
I worked at Sears scheduling service calls when I was working my way through college. In that entire time I was never asked to be transferred to a manager because this type of response was unheard of and wouldn't have been tolerated.
Sears is one of the largest resellers of appliances in the world.
To expect customers to wait 12 days to fix an in warranty refrigerator-freezer is ludicrous. To expect warranty customers to absorb the loss of food on top of that just throws salt in the wound.
Don't do as I did and trust these jerks, you'll regret it just like I do.
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Posted by bcd on 2010-01-27:
When a service company is overbooked you need to be prepared to wait your turn. When you were offered a free year of warranty service did you request it be the third year since the second year was already covered? You should have a backup procedure for the medical supplies. You probably do but continued to use that as a tool to attempt to get quicker service.
Posted by Anonymous on 2010-01-27:
This is a good review. I definitely agree that Sears insn't what they used to be.
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Lemon refrigerator
Posted by Newtoncb59 on 02/20/2011
FAIRFAX, VIRGINIA -- Just wanted to warn people to be aware that this particular brand of refrigerator (it's called a Kenmore but apparently it is a Whirlpool manufactured in Mexico) is a real lemon. We bought one from Sears in 2006 and immediately began to have problems with it. It would shut off for no particular reason, Sear would come and repair it, then it would happen again a month or two later. Finally, after documenting all the problems and repairs, Sear gave us a new one. We bought the two year warranty and all was well until just after the two year mark, when the same problems began again. Unfortunately for us, the warranty had expired and we had not extended it again (the hundreds of dollars Sears wants for its warranties seem excessive). It died on us and, after Sears sent out a repair person (for free) to see if it was a compressor (in which case they would have repaired it for free), they determined it was the computer board, which was not covered under an extended manufacturer's warranty. In sum, a very expensive and frustrating experience and one that you wouldn't think you'd have to undergo when you pay 1400 dollars for a major appliance. Sears said they couldn't refund any of our money, but offered to give us 30 percent off another refrigerator, to which we said "no thanks." We're done with Sears.
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Never Purchase an Appliance From Sears
Posted by Deb.sciascia on 12/17/2012
MATTAWA, WASHINGTON -- We purchased a Sears freezer. The ice maker has not worked since purchase. We have had four service calls. Also, they installed the water line incorrectly and it leaked and ruined my wood floors. We made a claim om 12-3-12 and no one at Sears will call us back. Every time we talk with Sears it is a different story. Tried requesting a manager and was sent to voice mail. Do not know what to do to get Sears to respond, let alone fix the damage they caused.
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Posted by At Your Service on 2012-12-18:
With respect, when was the purchase made? If the water line was installed incorrectly, it would show nearly immediately. The way this letter sounds, the purchase has some age on it. After four service calls, I'm not sure there is a reasonable way to blame the ORIGINAL installation.
Best of luck and please let us know how things turn out for you.
Posted by SearsCare on 2012-12-19:
Dear deb.sciascia:
My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle issues start to finish with one dedicated case manager. I found your post here and wanted to reach out and offer our sincere apologies for the issues you have encountered with your freezer. Also, for your water line to be hooked up incorrectly resulting in damage to your wood floors is unacceptable. I know as a consumer this would frustrate and concern me when I'm unable to reach anyone to get this situation rectified. We would like to offer our assistance and assure you that we value your business very much and want to make sure that everything that can be done to help you is being done.
At your convenience please contact our office via email at firstname.lastname@example.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the freezer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (deb.sciascia) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Posted by Sherrie Chapman on 2013-07-12:
not impressed with Sears products anymore even when I went to the appliance centre at Guildford Mall in Surrey were not helpful. We have only had our standup freezer for about 4 years completley dead now.
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Avoid the 14' Kenmore Upright Freezer
Posted by Pnkerner on 09/03/2012
CLEVELAND, OHIO -- Freezer purchased 6/27/12 stopped freezing Wednesday, 8/19/12; Sears was called that day, earliest appointment offered 9/6/12. The customer service representative was very inept. After giving her the model number (the owner's manual contained two model numbers) and my purchase information, she was unable to locate any Kenmore Freezers meeting my specifications. Her advice: keep the unit plug in, leave the meat in place for the repairman to see, and be patient.
A second call two days later to Sears offered this sage advice: don't refreeze the meat. Over $700.00 worth of meat (beef, pork, & poultry) was disposed. Several further phones to Sears for an earlier repair appointment were unsuccessful. It will be two weeks this Wednesday (9/5) since I contacted Sears. I unplugged the unit; removed the freezer's contents, and am staring at a $500+ freezer that does not operate!
I am requesting a full refund of the purchase price of the freezer and of the freezer's contents. Sears stated they cannot guarantee the freezer will properly operate after the upcoming 9/6/12 repair appointment and will only compensate me up to $250.00 for the freezer's contents. I was further advised by Sears that under the Master Purchase Agreement only after 5 unsuccessful attempts to fix the freezer have occurred, will a replacement appliance be offered.
I am certainly not going to trust that if the present freezer is fixed on 9/6/12, it will work correctly in the future; or be forced to dispose of more food if it stops working, while working two weeks for future service calls. This experience has been financially frustrating!
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Posted by copper_works_ on 2012-09-03:
Doesn't that freezer have a 90 day return policy? I think it does. Sears will probably try sticking you with a restocking fee, but a manager can waive that fee.
I'm not sure how they will handle the food loss, you might be able to get a $250.00 check and maybe a gift card for some of the value. With that much food at stake you might want to have a small chest freezer running just in case something like this happens again. In the small chest freezer freeze plastic milk bottles that keep the freezer cold and so it uses very little electricity. But it is running just in case.
Posted by TIRAMASU on 2012-09-03:
I feel so sorry for you. I've given up on Sears ANYTHING! Their products have gone downhill for years. I bought a Kenmore stove 2 months before Thanksgiving. It went out for the 5th time and they wanted me to wait until the end of Novenber to come out.The comp for a new one was also a nightmare as well. I wish you the best and keep calling them!. I'm not a rude person but I was never as demanding as I was with the crummy stove.I did get a replacement but since they no longer carried the one I bought (I don't believe them) I had to take another one with I realized too late was a lesser value. I'm now looking for a new stove and fridge. You can bet neither will be Sears appliances.
Posted by ticia232 on 2012-09-03:
The advice to keep the meat in and keep in plugged in is because if the repair man sees all the food lost then they can call in themselves and up the payment for lost food because they saw it and the company knows that you aren't upping what you had in there.
Posted by Sears Cares on 2012-09-04:
Dear Pnkerner,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We apologize for any inconvenience that you may have experienced with the failure of your freezer, and having to wait for your repair appointment. With the loss of so much food I can definitely understand why this situation is more than a bit frustrating for you. Being that the freezer is less than ninety days old, there are some options we have to help correct this situation.
At your convenience, please contact my office via email at email@example.com so we can help. In the email, please provide a contact phone number and the phone number the freezer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Pnkerner) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Posted by SearsCare on 2012-09-04:
Dear Pnkerner,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We apologize for any inconvenience that you may have experienced with the failure of your freezer, and having to wait for your repair appointment. With the loss of so much food I can definitely understand why this situation is more than a bit frustrating for you. Being that the freezer is less than ninety days old, there are some options we have to help correct this situation.
At your convenience, please contact my office via email at firstname.lastname@example.com so we can help. In the email, please provide a contact phone number and the phone number the freezer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Pnkerner) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Posted by SearsCare on 2012-09-04:
Dear Tiramasu,
My name is Brian and I'm part of the Sears Cares Escalations team. We are very sorry to hear of all the trouble you experienced with your range. It concerns us when we hear of things like this happening with products we sell, and services we provide. From your post I see that you were able to get the defective range replaced, but we would still like the chance to discuss your situation with you.
At your convenience, please contact my office via email at firstname.lastname@example.com so you don't have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (TIRAMASU) used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
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Does Not Honor Freezer Warranty, Accuses Me of Not Having Item
Posted by Jslawsky on 08/21/2012
NEW JERSEY -- I bought a refrigerator last year from Sears with a 1 year warranty, the fridge broke within a year. Called for service, the service person who arrived said the refrigerator was built in 2004 and was not the one I bought at Sears.
I had Sears look it up and send me a copy of the receipt. Sears said that they would not honor the warranty because the fridge was manufactured in 2004. I don't care I bought it within the year with a 1 year warranty|. Their response was that it is too old to be covered under warranty. But I have a receipt and the warranty.
Oh that receipt is not proof you bought the refrigerator. But Sears looked up the receipt and sent it to me. Well that proved nothing, so now I have a $700 paperweight.
Sears contacted me and is going to do NOTHING, ZERO.
A Sears representative called me last night regarding my situation. Nine days ago I tried to have my Sears Gladiator refrigerator serviced under warranty. You can read the details earlier but now let's review the customer service at Sears.
On July 24th, I was scheduled for in warranty service on my refrigerator and was refused service by the technician. I called Sears customer service and spent close to one and one half hours arguing with customer service at multiple levels trying to have my appliance serviced.
Bottom line, they would not service my refrigerator and Sears ignored (did not return) complaint calls during the next nine days. I posted a complaint online and the same day (practically) Sears responded that they would contact me regarding this issue (again see the post trail).
Well, they contacted me, we agreed that I have no way to prove that the Gladiator refrigerator in my garage is in fact the Gladiator refrigerator listed on the receipt. Sears did offer (for free) to have A&E look at and tell me how much it would cost for me to fix my refrigerator. Huh? So I am no better off than if I call a repairman and ask him how much to fix not under warranty. Additionally, I or my wife would need to spend another day at home to wait for the person. In the interim, I purchased a new freezer and a new dorm fridge to salvage what little I could fit in my neighbor's freezer. The Customer service representative informed me that there was nothing he could do for me. He might have been able to help had I talked to him when the problem occurred. The problem was that how would I know of this person? I contacted customer service, they ignored my complaints.
I purchased a refrigerator and have a receipt from Sears with a 1 year warranty
I called for service on the refrigerator and A&E came on schedule
A&E claims my refrigerator is not my refrigerator and I am scamming them
I have no way to prove my refrigerator is my refrigerator
I have had to replace my Freezer / Refrigerator at my expense
My Theories (And I invite Sears or anyone else to give me a better explanation)
Sears sold me a refrigerator and refuses to honor the warranty
Sears intentionally sold me a non-warrantable freezer as a warrantable freezer with the intent of never having to service it
Sears unintentionally sold me a non-warrantable freezer as an non-warrantable freezer but will not admit their mistake and leave me with a $700 paperweight and a need to purchase new equipment
Other Guesses?
SEARS has closed the case. I guess calling me to tell me they are not going to help closes that case.
searscares@customerservice. Sears.com
7:03 PM (13 hours ago)
to me
Dear ,
Thank you for contacting Sears Holdings Corporation Social Media and allowing us the opportunity to address your concern regarding your recent experience. We sincerely apologize for the inconvenience you have experienced and we appreciate the opportunity to assist you.
Please be advised your issue has been addressed and case 6143549 has been closed. If you have any further questions, please feel free to reply to this email or contact us via phone.
Thank you,
Social Media Case Manager
Sears Holdings Corporation
Hours of Operation: Monday-Friday 8am-7pm CST, Saturday 8am-5pm CST
:( :(
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Posted by trmn8r on 2012-08-21:
Do you have the actual receipt for the unit? If so, is the model# on it? Was this model still current at the time that you bought it? Was the unit purchased at some kind of clearance sale or location, or from a regular Sears store as new?
It's hard to believe that it can't be documented what you bought when.
Posted by copper_works_ on 2012-08-21:
Did you make sure the tech copied the numbers down right? The month and year are in those numbers so you gotta get them right.
Posted by prince caesar on 2012-08-21:
so theyre saying your fridge is a 2004 year model but its really not?
Posted by radar1857 on 2012-08-21:
I have 3 suggestions for you: 1) write Sears Holdings HQ a letter and send it certified mail. E-mails don't work with Sears. I found that out already. 2) File a complaint with the Attorney General's office in the state that you live in. 3) File a complaint to the BBB with the store you bought it out. Don't take this lying down. If you have a receipt, there is no way they can get out of honoring the warranty. Hope this helps. Don't give up so easily!
Posted by olie on 2012-08-21:
Where is your very own original receipt that you got when you purchased the unit? Teen.olie would accuse me of keeping whole forests' worth of "useless" paper, but even she would understand that I'd keep a receipt for a major appliance that had a warranty.
Posted by copper_works_ on 2012-08-21:
Here is something else to try. But again make sure you have the numbers written down right. In those numbers they can tell where it was made and when it was made.
For additional product information, in the U.S.A., visit www.GladiatorGW.com
In Canada, visit www.gladiatorgarageworks.com
If you do not have access to the Internet and you need assistance using your product or you would like to schedule service, you may contact
Whirlpool at the number below.
Have your complete model number ready. You can find your model number and serial number on the label, located on the inside wall of the
refrigerator compartment.
For assistance or service in the U.S.A., call 1-866-342-4089. In Canada, call 1-800-807-6777 for service or 1-866-342-4089 for product
If you need further assistance, you can write to Gladiator® GarageWorks with any questions or concerns at the address below:
In the U.S.A.:
Gladiator® GarageWorks
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Posted by leet60 on 2012-08-22:
All the suggestions above are valid. I believe, were it my situation, at this point I would simply file a small claims lawsuit againt Sears and make THEM prove in court that they have no liability under the warranty. In my opinion, it matters little to none at all when the unit was manufactured. If Sears sold it as a new model, with a one year warranty, the year it was manufactured does not negate their responsibility.
Posted by SearsCare on 2012-08-22:
Dear Jslawsky,
I apologize for the continued frustration. I will forward this information along to your Case Manager and request that he contact you. Thank you for your continued patience.
Thank you,
Kiera J.
Social Media Moderator
Sears Social Media Support
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Posted by ALICELEGGETTE on 06/08/2012
DALLAS, TEXAS -- Purchased an appliance from Sears but unfortunately had to cancel..Cancelled within two hours but had to make several different phone calls to cancel. Had used my bank debit card and $910 was immediately withdrawn from my checking account..But learned it would take 10 days to refund my money into my checking account. Easy to take out, but hard to refund. Moral of story is do not pay cash..Or buy elsewhere.
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Posted by TLSmith on 2012-06-08:
When the cashier asks "debit or credit" always. always say credit. That way the money doesn't come right out. It will show as 'pending' that way u have more control. If you are swiping the card yourself, always choose the credit button.
Posted by trmn8r on 2012-06-08:
Buying elsewhere is not the answer. This potential for this is always present if you use a debit card.
The beauty of using a credit card is a transaction like this never comes to your attention (aka you never miss the money). Even if it happens just before statement closing, you will get the refund before payment is due.
Posted by CowboyFan on 2012-06-08:
Debit cards are not cash - they are more like checks. If the op had used cash, then the refund procedure would probably have been different.
Posted by Mario The Great on 2012-06-08:
Moral of story - do not pay cash?
All banks/cards have the same hold procedure. It usually take 3-5 business days to get the money back on the card. If you had picked DEBIT, they will give you your money back (CASH). Most likely, you used it as a credit card and the transaction went through without a PIN.
Posted by ALICELEGGETTE on 2012-06-08:
Posted by jktshff1 on 2012-06-08:
I used to use my debit card all the time. Now, I withdraw the cash I need and pay that way.
Posted by SearsCare on 2012-07-17:
My name is Tony and I am with the Sears Social Media escalations department. Please accept our sincerest apologies for the delay in getting the refund back into your account. I can certainly understand your concern for the money getting back into your account in a timely manner.
Understanding the importance of this refund, we would appreciate the opportunity to step in and assist in getting this refund issue resolved to your satisfaction.
At your convenience, please contact our office via email at firstname.lastname@example.com so you don't have to be upset by this any longer. In the email, please provide a contact number and the phone number that the item is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (ALICELEGGETTE) in the email for reference to your issue. Again, we're sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Tony T.
Posted by shelby on 2013-12-04:
I called a sears store directly and was transferred to sears.com without knowing it. I was trying to purchase a Playstation 3 for my child for christmas. I was willing to pay $20 more than BestBuy if I could pick it up today. I was told that if i pay for it right now over the phone "she" will walk over and take it off the shelf and hold it for me. so i did and then i drove 20 miles on my lunch break to pick it up. that is the first $300 out of my account in minutes after my purchase. I drive to store and it is not in stock. I was lied to buy sears.com and they told me it was sold out from under me while I was ordering it over the phone. After I talked to the store manager I was told they haven't had any in stock all day and they actually rejected my order. then I was told that they have one available in for me to pick up that was a cancelled lay away. this is at the same store so I pay for this one while I am on the phone with sears.com. then I am told this is the wrong product and I have to cancel my order again. now I am out $600 dollars in less than 1 hour. then I place an order to be delivered to my house after I was told they can't fix the first two orders. after all said and done I was on the phone for over 2 hours and sears now has $900 of my money and I won't have a Playstation 3 for 3 days. they told me they won't give me my other $600 back for 3 to 5 days. I love how they can take it out in minutes after I give them my debit card number but they can't put it back in the same amount of time. This is the worst service I have ever had and now I am out $600 during the christmas season for who knows how long.
I have always loved sears. I am a huge craftsman fan and we always buy all our appliances and bedding from them. if they can't handle a little $300 purchase for christmas no way will I give them any of my other business.
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Appliances Are Junk
Posted by Debbie.figgs on 05/05/2012
MARYLAND -- Sears will never have a appliance purchase from us again. Spent to much money with them and all appliances have broke and are junk - 1st cook top broke down the middle while cooking, 2Nd microwave caught on fire replaced with a Kitchenaid and it has been great. Dishwasher parts falling off and refrigerator shelves cracking and breaking. Front load washing machine works good sometimes and other times has an error message come during a cycle had another repair person come out to look at stop trusting Sears and has no idea how to start to work on. Last item purchased 1 1.2 ago stand up freezer messed up during warranty lost all food and they replaced the controller on the freezer then it is only been 6 months last night came in and loud noise went inside again the 2 shelves were soft and the controller on the outside not working again - called Sears today the representative had problems talking with me was not to good with English asked 3 times for a supervisor finally got when I was telling him he just sat there quiet like no one was there. Then I got a little out of control with him and he said if you listen if the repair man comes out I can take off a discount of $50.00 well 6 months ago the tech said the controller he replaced was a $300 part. I told the supervisor like $50 is really going to help I lost again my freezer full of food. I have reported them to Better Business. I heard they are bankrupt and going out of business. they need to to sell consumers product that they do not stand behind- My issue is the part is only 6 months old it should have some kind warranty if it cost $300 plus it is the same issue that happened during the product warranty time and they should take care of this since it was an issue then. They just did not care I agree they use to try and help even if they get you to do a warranty for 1 year to cover the issue. We should have to do that but if it is out of warranty then at least sell the warranty to help the consumer they did this about 3 years ago with my microwave when it caught on fire I had to buy a 1 yr warranty which was like $100 and they replaced the microwave but I had to upset with them on that it could of burned my house down. I am done and I hope all reads but appliances are expensive they should last longer then 1 year. If that is the life span of them then what a profit this company is making.
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Posted by trmn8r on 2012-05-06:
Good complaint. Sounds like good hard-earned money was spent on junk. Good luck with whatever (other) company you try next time.
Posted by Bill on 2012-05-06:
Obvious question -- why do you keep buying Sears appliances.
I assume you didn't buy all the appliances at the same time.
Posted by SearsCare on 2012-05-07:
Dear debbie.figgs,
Please accept our apologies for the frustrations surrounding the repair of your standup freezer. We can understand how frustrating it can be to have continued repairs on an item, we understand your time is valuable and this can be time consuming. We also understand your concern with the life span of your replaced parts and would like to look into this further on your behalf. You are valued as a Sears customer; we would like to further speak to you about your experience. At your convenience please contact our office via email at firstname.lastname@example.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the standup freezer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name debbie.figgs you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Posted by madconsumer on 2012-05-07:
Thank you SearsCare for assisting with consumer issues on our site. I know they appreciate it!!
very helpful comment.
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Empty Promises For Repair On New Refr/Freezer
Posted by Kamuca on 04/29/2011
MOORESTOWN NEW JERSEY -- Dear Sir:
In good faith, I purchased a new Refr/Freezer (defect) and had no service on three different dates, between the hours of 1:00PM to 5:00PM on 4/15/11, 4/20/11 and 04/25/11. All three dates I was assured and promised a repair service person to replace this gasket on the Drawer/Freezer. It is well over a month, 04/08/11, when I called to mention that the freezer is filled with frost all over the freezer. When I opened the drawer, the frost fell all over the floor. This has been gone on the entire month of April. I was promised and assured of service. All three of these dates, has proven to be "NO SHOW" AND NOT EVEN A CALL FROM ANYONE, BEGINNING WITH MGR. OR A REPRES FROM THE SERVICE DEPT. aLL CALLS THAT I HAVE MADE HAVE BEEN EMPTY PROMISES AND APOLOGIZES. This is not acceptable for me. I am a former employee of Sears of twenty years (20 yrs.) My late wife and I have always purchased big ticket items from Sears. They were always reliable. Today, I can honestly say, "I WILL NEVER EVER PURCHASE ANOTHER ITEM FROM SEARS AGAIN. AFTER ALL THE EMPTY PROMISES AND APOLOGIES I HAVE HAD EVERY TIME I INITIATED THE CALLS TO FIND OUT WHAT HAS HAPPENED. On one call, I was told, I was not even scheduled. I have lost all interest with Sears and their guarantee that we will be out to fix your freezer. The Gasket has been at my house all month of Apr. and still sits presently.
I requested on April 25th to a repres. Miss Pam, if I could have the replacement Refrig/Freezer delivered on 04/30/11 IN THE MORNING. I RECEIVED A CALL TONITE 04/29/11, THAT THE DEL. TIME IS 2:30 TO 4:30 PM. Reason, I will not be here in the Sat. PM because I have to be at my Church to set up for the 5:00PM Mass (Catholic). Sunday, I will not be here all day, because I will be in a Convent, to play for a Mass and A Communion Breakfast after the Mass. I have never Ever Been so Disgusted and Fed-up with Sears, that I can honestly say, that I WILL NOT DEAL WITH ANY PRODUCT WITH SEARS AGAIN. I JUST CANNOT GO THROUGH WHAT I HAVE ENDURED THIS MONTH BECAUSE NO ONE FROM SEARS HAS MADE ANY KIND OF EFFORT TO CONTACT ME AND TRY TO MAKE GOOD ON THIS REPAIR. NOW THE DELIV. DATE IS ALL MESSED UP TOO. MY REQUEST FOR AN AM DELIVERY WENT ON DEAF EARS. I WAS TOLD TO CALL EARLY TOMORROW MORNING TO SEE IF A DELIV. CAN BE MADE IN THE SAM ON THIS SAT. 04/30/11. I AM ANTICIPATING, THE SAME DISAPPOINTMENT WILL RESULT, JUST LIKE THE THREE DATES FOR A REPAIR. I CAN PROMISE, I WILL NEVER, EVER PURCHASE ANY MORE PRODUCTS FROM SEARS AGAIN. I AM EXTREMELY DISSATISFIED WITH THIS WHOLE MESS. I CAN UNDERSTAND WHY SEARS IS NOT DOING WELL WITH THE BUSINESS MARKET. I WON'T HAVE ANYTHING TO DO WITH SEARS AGAIN. THIS WHOLE ORDEAL THIS PAST MONTH HAS PROVEN THIS TO ME, THAT I WILL TAKE ALL MY BUSINESS ELSEWHERE.
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Company Response on 04/30/2011:
To Robert J Kamuca,
My name is James and I am part of the Social Media Support Escalations team at Sears and I am very sorry that this repair has gone so incredibly bad. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at firstname.lastname@example.com so you (and others) don't have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Robert J Kamuca) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
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Posted by Venice09 on 2011-04-29:
I'm not sure how you got Sears to agree to a replacement, but I think you should do whatever it takes to be available for the delivery. Don't give them any excuse for not following through.
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Loved my service
Posted by Mailbag54 on 08/29/2010
on vacation
EL CENTRO, CALIFORNIA -- I really enjoyed my latest visit at the Sears store. Ivan was awesome, and made my purchase painless, and happy to have been there, He is outstanding awe have been looking for a new type of refrigerator, and Ivan at the El Centro store, was helpful, and had seen customers very satisfied with this new Ken more 25 cu ft French doors and sliding freezer so much more space, and it makes ice, I love the crush ice, and lordly the ice water in the door, is to die for, with the filter system it taste like spring water, I am very happy with this design, and hope anyone liking, stop ! You have ftp look no further, you will hit the jackpot on this one, it's so quiet I have to open to see the lights, and it's an energy saver you get 250 back from the stimulus plan and a 50.00 rebate from your electric company, run what are you waiting for
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Posted by tnchuck100 on 2010-08-29:
Hey Addy - What kind of formatting mess is this??
Posted by Anonymous on 2010-08-29:
Size of the OP's pic.
Posted by Ytropious on 2010-08-29:
I wonder why OPs sometimes post irrelevant pictures. I mean I've posted reviews so I see where the thing is to add in a picture, but maybe the word "relevant" should be added, or some sort of disclaimer about only needing to upload a picture if it has something to do with the review. I think I would help some people out.
Posted by PepperElf on 2010-08-29:
not to mention i'm not sure what the family photo has to do with the door issue.
Posted by tnchuck100 on 2010-08-29:
I think there should be a restriction on picture size. Pictures of this size destroy the text width. Even in this case most of the "picture" is just blank photo area.
Posted by Anonymous on 2010-08-29:
Notice the kid with a Niner's cap and sporting the Chiefs t-shirt...a conflict of interest? To the average eye maybe, but to any football fan, it makes perfect sense.
Posted by PepperElf on 2010-08-29:
TNC - good idea. perhaps the same file-size restrictions that we have for photos on the community page.
Posted by jktshff1 on 2010-08-30:
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Terrible service
Posted by Coldhearted sears on 04/20/2010
BRANDON (WESTFIELD MALL), FLORIDA -- On Friday April 16th 2010 we purchased a side by side fridge/freezer. We were told delivery would be Saturday it was then changed to Sunday. When the truck came the item was damaged n left leaving us without a fridge. Food was packed in ice all over the kitchen which we put back into the old fridge. By the next day it had spoiled. We went to Sears n got the run around but an assistant manager promised delivery on Tuesday of a temp so we could store our food.
On Monday night the store manager called me NOT knowing anything about the food sp[oiling or the truck leaving. She insisted that I have proof of all the items in my fridge. Who the heck keeps foot receipts for more then a day????? She was rude n had not one ounce of care for my situation. Promises were made that a truck would be here in the morning.
Morning comes with a 6;45 wakeup call saying that the truck was coming. At 7;15 a call saying no the truck isn;t coming. At 8;00 yes it's coming. I called the Sears hot line in Ill. n the guy says now it's not coming until Thursday. We bought this item on Friday have been without a fridge since Sunday n now they are calling for my credit card number to put the charges on my account for a rebate but I don NOT have the item. Not one person has told us the truth n the store manager thinks I'm ripping her off for money for spoiled food. Where is the concern for me the customer. Not one person in that store in Brandon, Fl. knows what the other has said or done. It is the most utterly disorganized store I have ever dealt with n now reading others reviews I fully understand why.
I can only try and warn the next innocent person not to buy = deal= or go into a Sears store b/c they will lie to you n treat you awful. Words can not describe how we have been treated and Sears does NOT care about their customers at all. p. v of Florida
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Posted by SearsCare on 2010-04-20:
To ColdheartedSears,
Words cannot express how sorry we are to hear about this situation. This is not acceptable by any Sears standard. I only wish we had been aware of this situation sooner so we could have stepped in and made sure all these issues were addressed and resolved to your satisfaction. We are very concerned and we sincerely request that you reach out to my team and allow us to step in and address these issues. We also need to make sure you are taken care of as that is our primary objective. My name is Brian and I'm part of the Sears Cares Escalations team. At your convenience, please contact my office via email at email@example.com so you don't continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (ColdheartedSears), for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
Posted by clutzycook on 2010-04-20:
OP, come back and let us know how this works out. I'd love to see Sears do right by its customers for once.
Posted by Venice09 on 2010-04-21:
Yes, I wish more people would follow up when Sears responds to their review. I'd love to know the outcome of these complaints.
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During the warmer months, the Barnyard offers opportunities for up-close contact with some of our farm friends including goats, sheep, and a llama. Visitors also enjoy the playful antics of the Prairie Dogs as they scamper after tasty treats. Tired moms and dads can take a quick break while their little ones hop scotch on a giant lily pad and leapfrog over the huge turtle and frog in the children's play area.
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We applaud Senator Reed and Senator Whitehouse for co-sponsoring VAWA's introduction to the 113th Congress. We are grateful for their leadership efforts in working for its passage and for supporting RICADV's movement to end domestic violence in Rhode Island.
Blackstone Valley Advocacy Center
Domestic Violence Resource Center of South County
SOAR (Sisters Overcoming Abusive Relationships) - the task force of survivors
The Rhode Island Coalition Against Domestic Violence (RICADV) is an organization dedicated to ending domestic violence. We were formed in 1979 to support and assist the six domestic violence prevention agencies in Rhode Island. The organization also provides leadership to its six member agencies, strives to create justice for victims, and raises awareness on the issue of domestic violence in Rhode Island.
9:30am - 12noon This workshop is designed to increase knowledge about the intersection of domestic violence
For the entire month of April, Providence City Hall will showcase art by Sojourner House survivors. Quilts
On Thursday, May 1, support Sojourner House while enjoying specialty coffee & whisky in the heart of
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10am - 1pm Domestic violence between adults puts children at serious risk of both physical and emotional
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Water restrictions extended throughout Manatee
Date: June 23, 2009
by: The Observer Staff
The Southwest Florida Water Management District governing board today voted to continue Phase III irrigation restrictions for Manatee, Sarasota, Charlotte and DeSoto counties through July 31.
"While the region is out of the immediate crisis, we are still contending with the effects of the long-term drought," said David Moore, SWFWMD's executive director. "The May rainfall helped, but the summer rainy season hasn't begun. We're going to monitor conditions closely over the next month before easing any of the restrictions."
The region received above normal rainfall in May, and aquifer levels are in the low normal range, lakes are still averaging between 2-5 feet below the lowest normal readings. Lake Manatee levels have held steady at 39 feet recently, about three feet above historical averages for this time of year according to John Zimmerman, Manatee County deputy director of utilities.
"The real importance of extending these restrictions is, we're all part of this regional system," Zimmerman said. "SWFWMD wants to make sure the Manatee County system will be strong when we come out of the rainy season. We need the aquifer system to recover also."
Under the Phase III restrictions, Manatee County is required to fine property owners who use irrigation systems during unauthorized days. First-time violators could be subject to $110 in fines and administrative fees. A second violation could result in a $210 fine. A third violation could cost $550 and a potential court appearance.
Most watering violations are related to irrigation of lawns, but other restrictions are in effect and are subject to fines, as well.
For more information, call 792-8811, Ext. 5327, or click on the Utilities tab at www.mymanatee.org.
SWFWMD's Phase III restrictions
· Lawn watering remains limited to a once-per-week schedule.
· Always refer to your local government or utility restriction guidelines first.
· Unless your city or county already has stricter hours in effect,
· Properties under two acres in size may only water before 8 a.m. or after 6 p.m.
· Properties more than two acres in size may only water before 8 a.m. and after 6 p.m.
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Students at Braden River Middle School learned about writing novels firsthand April 7, during a visit from novelist Lynda Mullaly Hunt.
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Manatee County Sheriff's Office Deputy Alan Fifield lent his expertise on identity theft and cyber security to women in the Lakewood Ranch Women's Club April 10.
Lakewood crowns students
Lakewood Ranch High School juniors Connor Jones and Kristen Mendez became school royalty March 31, after being named Mr. Mustang and Miss Lakewood Ranch.


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From pregnancy to motherhood, every mom has questions or could use some support. Join the conversation to learn from or help other moms just like you.
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my son Traven is 5mon. he will take 2; 2 to 3hour naps daily and sleeps from 9pm to 7am however, every week 1/2 to 2weeks he has a spell for 3 or 4 days where he will not take a nap. He will sleep 15min & then plays for an hour or so before he gets sleepy again & the process starts allover for the rest of the day. I have been told its a growth spurt or he is learning something new. Im at a total loss anyone out there having this problem? Oh and even when he does take a good nap i have to leave him in his swing most of it or else he wakes up immeadiatly but at nite i dont have to use the swing
well my son is nine months old almsot and i stilll dont let him cry it out he is just a baby and wonts mommy i give him unconditoinal love and let him know that mommy is there be his side at all times we are all they have
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Santa Fe >Doctors > Carter, Windy, Dc - Winds Of Choice Chiro Ctr
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"The book spells out the different steps in implementing student-directed projects, and every chapter has an inspiring list of specific ideas/formats. My only complaint is I want more — I can't wait to read what Pickert publishes next."
"[A] must read for all parents and educators who are interested in raising/encouraging children to take charge of their education and make learning a lifestyle and not just a chore. This book is filled with practical advice…"
"There is so much practical, useful information in this book. … Pickert gives us the tools to be great mentors to our kids."
"PBH actually assisted me in focusing on my own unique style and listening more closely to my own creative voice (as well as that of my children, and being less seduced by everything new and shiny when things lagged in our learning), not just as a parent, but as an individual. The positive impact that this focus has had in my personal and family life is profound."
"I've noticed big changes in my child's play since I began doing the things suggested, and I am utilizing it for my own projects!"
"In addition to teaching how to do project-based homeschooling it's like a manual on how to live."
"Do yourself a favor and read this book with a highlighter and pencil in hand."
"PBH is hands down my favorite book on homeschooling."
"Although the title says 'Project-Based Homeschooling,' it is really something that any parent could incorporate into their lives, homeschooling or regular schooling."
"Brilliantly written book, easy to read, easy to follow, well organised, stuffed full of easy to follow and idea-provoking tips for enjoying learning and supporting children of all ages. ... As a librarian and advocate of life long learning, I can't tell you what a joy this book is to read — affirming, inspiring and practical."
"Her writing style is really accessible, witty and flows beautifully; she paints a picture of a world you can't help but want to be a part of. This isn't a vague philosophy, this is a how-to book that empowers parents to empower their children."
"For those new to homeschooling and even those such as myself, who have been homeschooling for years, this book will be the one you have on hand at all times. Easy to read, intelligent, heartfelt, inspiring and honest!"
"Wonderful resource! This will help every parent to keep their children's love of learning alive. Project Based Homeschooling will be a favourite for years to come in our home."
"It has been an inspiration to our homeschool and to our daily life."
"I can't recommend it highly enough."
"[H]er new book … synthesizes so much wisdom about homeschooling from a project-based perspective."
"[O]verflowing with ideas for any parent who'd like to encourage more self-directed learning in their kids."
"Do yourself a favor and read this book with a highlighter and pencil in hand."
"Anyone who considers themselves the ultimate guardian of their children's education … will find ideas to think about and act upon."
"[A] rare book that both inspired me to make changes in the way I homeschool and gave me the practical means to make them."
"[T]his isn't just a homeschooling book. It is a guide to parenting."
"What Pickert has done with her book is explain in an easy-to-read and practical manner what parents can do at home to ensure that children will take charge of their own education and gain essential skills. If that sounds far-fetched, I suggest you read the book."
"There are only a handful of books that I can honestly say have changed my life. This … is one of those books."
Disclosure: I am an Amazon Associate and if you click on any Amazon links on the site and make a purchase, I receive a little kickback. Ka-ching! Thank you for supporting PBH!


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There are many tweaks in Cydia that allow you to get the most out of your AppSwitcher but perhaps none like Switchy. Switchy is a new tweak that enhances the use of your AppSwitcher. It adds an extra row of open applications, making a total of eight icons displayed together. The new Music Switcher hosts the Music App shortcut, the play/pause and forward/backward button, with a volume slider and the AirPlay button. It also displays the name of the artist and song playing in the middle empty space. A third page is also added with three features namely, a settings app shortcut, a brightness slider and a clear all apps tap button.
The tweak is made so nice that it does not conflict with Zephyr or other AppSwticher tweaks (I have not tried all of them).
You can check out Switchy in action below:
If you are interested in Switchy you can go ahead and purchase it for $1 from Cydia under the BigBoss repo.
Let me know what you guys think about Switchy in the comments section below.
Stay tuned with us for more info at iOS Jedi Blog or join our Facebook fan page or Follow us on Twitter or subscribe to the RSS feeds or connect with us on our Freenode-IRC channel for any iOS question you have.


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Engroup is an enterprise groupware system promotes collaboration among members in a team or company. It also helps members manage their business better. It has the following modules: a dashboard that aggregates contents from the mail system and RSS from some known sources; private messages, an alternative method for fast communication among members to replace chatting or email; email, which supports the IMAP protocol with SSL enabled; a forum, implemented with JForum; a wiki, implemented with JSPWiki; HRM to manage employee information; CRM to manage customer information; a document management system; a project management system; a todo list to track private tasks of a user; and an RSS reader.
Simple Groupware is a complete enterprise application offering email, calendaring, contacts, tasks, document management, synchronization with cell phones and Outlook, full-text search, and much more. Simple Groupware combines standards like RSS, iCalendar, vCard, IMAP, POP3, SMTP, CIFS, CSV, WebDAV, LDAP, and SyncML under one platform. Unlike other groupware software, Simple Groupware contains the programming language sgsML to enable the quick customization and creation of powerful Web applications.
Determine if data received from a pseudo-terminal is a control sequence.
A video conversion tool.


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Eugene Attendance
Main message board: for the discussion of topical track & field items only.
Eugene Attendance
How many are they expecting daily at the Trials in Eugene? I guess I am asking the seating capacity, but not the current one since they are going to out up the temp. bleachers. Anyone have an idea?
Heard at a Trials fundraiser that there will be about 17 to 18 thousand tops. I think so far about 15,600 tickets have been put up for sale and are sold. Athletes, coaches etc. will get passes and there will be some seats set aside for them that will account for a few hundred. I forsee the tighest ticket market for track ever in the US. Track tix in ATL in 96 were cheap in comparison to what we will see next summer.
Re: Olympic Trials
Has there ever been a Trials meet as heavily pre-sold?
Re: Olympic Trials
Certainly not my first one - 1984.
A regular T&F Sodom & Gomorrah bacchanalia. The mind and libido boggles . . .
Re: Olympic Trials
A regular T&F Sodom & Gomorrah bacchanalia. The mind and libido boggles . . .[/quote]
Sounds pretty good. Plus they're supposed to have the best video replay any of us have ever seen...at least in America. Hopefully there won't be video of me in the midst of the bacchanalia.
I am a season ticket holder for Ducks T&F, and already secured my seats (which I think are the best in the house!) for the Trials. However, a few things has transpired in the past couple months and now it does not appear that I can go.
I don't want to make any money off the sale of my tickets; but I do want to sell them to someone in the track & field community who would really appreciate them. Any suggestions?
With Oregon being the most liberal State in the Union when it comes to the interpretation of "Freedom of Speech" you better buckle your seat belts. A number of small aircraft will be circling Hayward Field pulling banner advertisements just in case you're not sure where to go.
Re: Eugene 08 Festival
Who are the food vendors? Did you break ARA Services suffocating grip and bring in some of the local talent?
TJ - one thought: has the organizing committee considering putting the USATF and corporate sponsors in "skyboxes" at the end of the track as they did in Sacramento? Perhaps the worst thing possible is to have a bunch of empty seats on the finish line as they did in Indianapolis....
Re: Food & Drink
A job well done.
That will be the week after the Trials.
check out the map (little late in the game for this suggestion!)
Ever go to the (at least used to be) smallish Alpine Winery/Vineyard. It was northwest of Eugene not too far, if I recall correctly (I was coming from the north/OSU)?
Re: Food & Drink
And now the bad news.... the local vendors are McDonalds, Jack In The Box, Burger......
I see there are several "skyboxes" at the south and north ends of the stadium. Is this what they'll be used for?
Re: Food & Drink
The the "local" beer with be Weinhard's.....
As they say down under, no worries mate.
And for the Pinot Noir feaks, just keep driving up the Willamette Valley, where they do some really wonderful things with the grape Oh, yeah, Oregon rocks
Seriously???? Sort of like a Muslim not making it to Mecca....
But being a Stanford honk, maybe that's not surprising...
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Not a scrap of particle board in sight! If you're tired of living with disposable furniture these Home Styles Bedford Executive Home Office pieces are just the ticket.
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A draft is supposed to be a league's way of leveling out the playing field.
Call it egalitarian, socialist, counter-evolutionary – even naïve – but as long as leagues award the top pick to the worst team, we have to operate on the assumption that by using such a system, leagues are trying to offer a hand-up to the cellar-dwellers. If that's the case, why do the Canadian major junior leagues allow prospects and the fat-wallet teams to game the system?
You've heard it before many times. Matt Duchene, Angelo Esposito, Austin Watson – just to name a few -- are players who said they were going to play NCAA and even made commitments to schools. Eventually, they changed their mind and chose the major junior route.
In each case, they were drafted later than they would have gone had they said they intended to play major junior.
I can sympathize a little bit with a player who wants to find the best development opportunity or who might want to play somewhere for educational reasons. Heck, I can even sympathize a bit with a player who might like to play closer to home. If that's the case, though, just say it; be up front about it.
When a player says he's going to go the NCAA – and has no intention of going – it's dishonest and what I call gaming the system. If a player is seriously considering the option and says it depends on who drafts him, I don't have a problem with that because it's honest. At least that way, the bottom feeder team that has a chance to draft him knows that the kid wants to play major junior and can leverage that to get something more for their high pick.
Remember, the draft is its designed is supposed to level the playing field; leagues are trying to help the cellar dwellers.
One way major junior leagues can clear the air a bit is ask all players who are interested in playing in their leagues to declare their intentions to enter the draft. This would not void their NCAA eligibility, however, and some might argue that everybody would just do it anyway to keep their options open. That could happen, but at least then the player has provided some clarity and they and their camp of advisors/parents have to be up front.
A player who clearly wants to go the NCAA route, such as top-ranked prospect Michael Matheson of the Lac St. Louis Lions, would not have declared earlier this month. It would have reduced the intrigue at the QMJHL draft in Drummondville and there would have been no hushed silence when the Quebec Remparts scout went to the podium and drew a hushed silence from the crowd when he announced their pick at No. 14 by beginning with "The Quebec Remparts are happy to select, from the Lac St. Louis Lions …"
Quebec selected Matheson's teammate Patrick Walsh instead, but given past shenanigans, there were some who were still not convinced of Matheson's intentions – myself included.
The QMJHL has financial penalties if they prove that a team gamed the system, but proving that can be difficult and one wonders if it's enough of a deterrent. Some say it is.
In the OHL, the practice still goes on. This year, top prospects Nick Ebert and Matia Marcantuoni went late in the first round. Ebert went to the 2011 Memorial Cup hosts Mississauga St. Michael's Majors at No. 17 and Marcantuoni went to the Kitchener Rangers at No. 18.
Mississauga is not usually considered one of the have teams in the OHL, but in this case, they're playing that role of getting a highly-rated prospect well below where he should have gone in the draft.
The NHL draft is approaching and it's rare for players to try and game the system of the best league in the world. There have been some examples of that in the past – and Eric Lindros is probably the most famous. In that case, Lindros simply said he refused to play for Quebec, but Quebec drafted him and traded him for a mother lode of talent including Peter Forsberg, Mike Ricci, and Ron Hextall. That trade worked out pretty well for the Nordiques because they realized Lindros was the best talent and they took him because they knew he wanted to play in the NHL.
Many major junior teams don't realize that kind of gain because teenagers have options and teams are afraid of drafting a top-ranked prospect and going through the hassle of trading him. Major junior leagues should do a better job of compensating teams that draft a highly-touted prospect who doesn't report. This would encourage more of them to take a chance on drafting top prospects and trading him if it turns out that major junior is the option the player prefers.
The OHL has a system by which a team gets a compensatory second-round draft pick if someone they took in the first round doesn't report. For example, Kitchener took Cam Fowler in the first round in 2007 and he didn't report so they threw him back and got a second-rounder.
That's good, but it could be beefed up. That, and asking players to declare for the draft, would help keep things above board.
ONE-TIMERS: Hockey Canada names its roster for the world junior team evaluation camps and there were a few names that stuck out. I was happy to see that left-winger Kyle Clifford, profiled in an earlier Panning for Gold column was invited. When Clifford entered the OHL, he was drawing comparisons to Shayne Corson. At this stage of his career, those aren't quite warranted because he doesn't demonstrated Corson's offensive skill, but the Los Angeles Kings' second rounder plays the same kind of gritty game. It was also interesting to see that Hockey Canada again invited Zack Kassian, despite his legal troubles and a washout season in 2009-10. The 2011 tournament will be held in Buffalo and if the tournament were in Europe on a larger ice surface, players such as these two, Carter Ashton, Taylor Beck and Brad Ross might not have been invited. That's a lot of truculence invited to the development camp.
Ryan Van Horne said:
Niagara used it last year when Lucas Lessio left camp after 48 hours. They traded him to Oshawa and got what they could, but because they traded him before Sept. 15, they also got a compensatory first-rounder.
They took Lessio at No. 7 in 2009 and got the No. 8 pick in 2010 because of that. If you trade the guy after Sept. 15, then the compensation is less, a second-rounder. You might see Barrie use this same clause this summer with Kirby Rychel.
Ryan Van Horne said:
Mabus said:
The whole Graham James thing also drives me nuts. I can't imagine those same things would have happened if families were around. Maybe I'm being naive.
If teams want to attract players, they should be showing that they have devoted coaches with a proven track record for developing talent. There is a reason kids from Wendel Clark through Brind'Amour, Lecavalier and most recently Myers have played their midget hockey in rural Saskatchewan at Notre Dame - development. I just wish we attracted kids to junior programs because of superior development.
I don't mind more imbalance in the leagues if more kids are given the opportunity to play closer to family, or move because it will maximize development - rather than provide more parity for the league.
Ryan Van Horne said:
Players even younger than 16 have committed to U.S. colleges. Colleges don't have rules about how young they can go after young prospects. Jon Merrill made a commitment to Michigan when he was just 14. Cam Fowler was almost as young when he made a commitment to Notre Dame, but he changed his mind. This is allowed, and it's often considered poaching by some followers of NCAA hockey. I don't agree with this view and think a young player who leaves college for major junior is merely exercising his rights.
The unfortunate side effect of NCAA eligibility rules, from a player development standpoint, is that keep players from playing major junior when it makes more sense to play major junior instead of junior A at 16 and 17. Major junior would be a great stepping stone for top players who want to go to college, but because the NCAA considers major junior professional hockey, the kids usually choose another option. Leaving college to play major junior gets a player into a pro-style grind, but they're often playing against 16- to 19-year-olds as opposed to 18- to 22-year-olds.
The debate about NCAA eligibility is a topic for another column, but I think there needs to be a more cohesive plan among North American amateur hockey leagues; a plan that incorporates common sense and puts the development of players as the most important factor.
One negative impact on allowing players to play major junior and retain their college eligibility is it would keep a lot of players out of junior A leagues in Canada and the USHL -- not all, but a great deal.
yyc said:
Ryan Van Horne said:
Another thing that is difficult to police is when big-wallet teams such as the London Knights pick guys like Sam Gagner and Patrick Kane in later rounds -- Kane in the fifth round in 2004 and Gagner in the fourth round in 2005 -- and then convince them to forgo the NCAA route and play major junior. Most teams don't bother gambling with these types of picks, but teams such as London do because they have a track record of on-ice success -- and deep pockets.
YYC said:
Mabus said:


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Against my better judgement, I will be streaming Slender: Sanatorium sometime soon.
Yep, Slender got an update made by a different person that looks a bit better but not really than the first game... and I will do my best to not cry.
So I will cry.
OH, there's also a new map called Hospice.
Why do they keep making scary place names.....I will play them both for your entertainment.


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MARQUETTE - The Marquette Regional History Center in Marquette will present its Saturday at the Center Series from 11 a.m. to 2 p.m. Saturday.
Themed "Warming Wintry Days of January," the event will include activities such as candle dipping, turning wool into yarn using a drop spindle, weaving on a loom and making Victorian valentines.
The event is included with the cost of admission. For more information, call 226-3571.


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I was one of the tards who blindly downloaded 3.0b4 and installed it... epic fail. bricked the phone obviously.
in my attempts to restore to a previous version a custom ipsw of 2.0.2 has been my saviour.
Not running a mac, i am only able to quickpwn my 2.2.1FW, so i cannot load a custom version, as such once that is loaded it will not activate the carrier and displays (null)(null).
The kicker is that yellowsn0w will also not work as the baseband has been upgraded to (04.26.04) and it has yet to be developed for this baseband version.
I have tried to roll back to 2.2.1 but it fails mid istall with a 1013/1015 error via itunes.
can anyone explain why the custom 2.0.2 works via itunes however the legit 2.2.1 and the quickpwned 2.2.1 will not activate.
also can the pwnagetool used for mac create a custom ipsw? similar to the earlier winpwn versions, before quickpwn was established? I think it might work via itunes if i can upload a custom version.... this is only based on the fact 2.0.2 is the only actual custom version that i have. the rest are quickpned.
sorry i have rambled. any help/thoughts would be appreciated though.
8gb iphone 3g 2.0.2(5c1) winpwned
running winxp.
itunes (any version... including 8.2, which is currently installed)
have all ipsw versions


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0800 1971127
We have a variety of serviced offices available to rent in Newbury. Each serviced office is offered at the best rates and suited to your individual needs and requirements.
Pricing from £190
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FlexiOffices will source the best fit solution for your serviced office requirement, including:
We have comprehensively researched the serviced office market in Newbury and will be able to provide you with a full report of options and arrange viewings of those properties that are suitable. If you are looking for a Newbury serviced office, Newbury business centre, Newbury managed office, virtual office in Newbury or Newbury meeting room please use our search facility above or call 0800 197 1127. Companies of all sizes have used Flexioffices to research and satisfy their serviced office requirements in Newbury.
If you need a serviced office in Newbury tomorrow, no problem. You can move into your new office space immediately, providing the space required is available on site. We can book a viewing in minutes of your call and, subject to the business centre receiving a signed license agreement and cleared funds, there is no reason why your company can not take same or next day occupation.
Flexioffices provides a free search for the best serviced office spaces around the UK. We also provide a comprehensive search for international offices. Just call 0800 197 1127 and let us do all the work for you.
Newbury is a civil parish and the principal town in the west of the county of Berkshire in England. It is situated on the River Kennet and the Kennet and Avon Canal, its town centre contains many 17th century buildings. Newbury is best known for its racecourse and the adjoining former USAF airbase at Greenham Common.
Newbury is situated on the main crossroads between London and the west country, the south coast and the Midlands. It is possible to reach London, Bristol and Bournemouth in an hour's drive. Newbury is evolving from a rural market town into an increasingly sophisticated cultural centre, with a vibrant arts community supported by theatres, an arts festival, orchestras, and a profusion of eating and drinking outlets.
Serviced offices in Newbury can be found in a particularly fine and imposing Regency building conveniently located close to the commercial and retail centre of Newbury, with ready access to the A34 and M4. For those tenants looking for a more modern serviced office in Newbury, located in the heart of this historic market town is a bright modern 4 storey building, just a 10 minute walk from Newbury train station.
Tenants with access to serviced offices in Newbury have some of the best transport links in England. Overground services, buses and airports are all close-by, ensuring that you are well connected when it comes to travelling to and from your serviced offices in Newbury.
Newbury is situated on the River Kennet, the valley of which forms an important east–west transport route, served by the Kennet and Avon Canal, and the Great Western Railway line from London to the West Country. The Newbury junction of the M4 motorway is at Chieveley - junction 13.
Airport Code: LHR
Distance from Newbury: 45 miles (72km)
Airport Code: LGW
Distance from Newbury: 76 miles (122km)
Newbury is served by two railway stations, Newbury and Newbury Racecourse, both lie on the Reading to Plymouth Line.
Serviced offices in Newbury are served by Newbury Buses, a division of Reading Transport Ltd.


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Joint Base San Antonio has canceled plans for a November air show at Joint Base San Antonio-Randolph. The Air Force Thunderbirds were scheduled to headline the event that included other military aircraft.
According to JBSA, Air Force aviation support to public events has been canceled to save flying hours to support readiness needs.
Wednesday night there is a chance to hear choral music with a twist. Mwangaza Children's Choir is a group of Ugandan children (ages 8-12) who represent the orphaned and poor youth of their country.
Mwangaza means "shining light" in Swahili. The majority of their concerts are performed in English, but some parts are in their native language.
Voters will head to the polls on Saturday, May 11, and the race for the District 3 seat is getting tense. The seat's current occupant, Leticia Ozuna, did not win the seat by election. She was appointed in January 2012 to fulfill Jennifer Ramos' term.
Ramos left the city council to focus on a campaign for Bexar County Commissioner Precinct 1 a race that she ultimately lost.
Celtic Thunder is an all male vocal group from Ireland. Admission to the group is by audition, and members come and go, usually to pursue a solo performing career. They span the spectrum from young to more mature, but they each possess and outstanding voice and stage presentation. One of them is a chartered accountant, another a bus builder and a couple of others have degrees in music.
Miguel del Aguila's website describes him as "An internationally recognized compositional voice and talent, Miguel del Aguila creates fresh, spontaneous music often colored by Latin and World Music idioms, and with a healthy respect for the classical tradition and form. What results is a captivating interplay of classical balance and romantic excess.
A former military training instructor at Joint Base San Antonio-Lackland has been sentenced following his court-martial that began Monday morning.
Staff Sgt. Ryan Derass pleaded guilty to charges of pursuing sexual relationships with five female trainees in another training class and to charges of dereliction of duty for forcing the recruits in his training class to fill their canteens with water from the toilet.
The case marks the first time an instructor was charged in connection with both male and female trainees.
This year's SA-to-DC trip is underway this week, with representatives from San Antonio chambers of commerce joining together with city leaders to advocate for issues important to the community.
The Greater San Antonio Chamber of Commerce has been making this trip for 35 years as a way to represent the whole community before Congress and military leadership.
Of ten committees, the Hispanic Chamber is most interested in making contacts for small business, immigration and trade. President Ramiro Cavazos said there are many good arguments for comprehensive immigration reform:
U.S. Army North at Joint Base San Antonio-Fort Sam Houston will be looking for a new commander now that Lt. General William Caldwell IV is leaving to become president of the Georgia Military College.
Caldwell has submitted his retirement paperwork to the Department of Defense and has announced to friends that he will leave Texas to become the next president of the military college in Milledgeville, Georgia.
It's a Friday afternoon, and while Weston McCall could be playing a video game, hanging out with friends, or studying Latin, he is playing musical excerpts on his French Horn in the TPR studios.
"Not all my friends really know all the stuff I am involved in, I mean they know I'm in YOSA, the Youth Orchestras of San Antonio, and a few of my friends know I applied for it, but my friends at school - they're proud of me, they're really happy, but I know that they have no clue about what I'm talking about."
Music by Richard Wagner and Michael Daugherty on tap this weekend
Throughout 2013, musicians will be playing Richard Wagner in honor of his 200th birthday this May. The San Antonio Symphony will offer wonderful selections of Wagner's grand opus, "Der Ring des Nibelungen."
"Highlights would not be enough, because we are going through the journey of the ring!" said Conductor Sebastian Lang-Lessing.


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In the next few weeks, I'm going to start adding tasting notes to the various whiskeys that I acquire, or taste in public settings. But before I do this, it would be to all of our benefit if I clarified a few of the words and phrases common to the whiskey world.
(NOTE: My spelling of whiskey varies in the text below, for reasons that are specific to the regions. Scotland and Canada typically spell it Whisky while Ireland and America typically spell it Whiskey. I've tried to keep the spelling relevant to the areas discussed in the definition, but I probably failed more than not, especially when it comes to the plural. All I ask is that you cut me some slack on this whilst I try to figure out a decent solution for dealing with the militant whiskey/whisky fans who will leap at the opportunity to mention how I misspelled their favorite spirit.)
Scotch Whisky: Whisky which has been produced at a distillery in Scotland from water and malted barley (and other whole grains). The grains have to be processed at said distillery, converted to a fermentable substrate through natural means, and fermented only through the use of yeast. It also has to have been aged in oak casks of a capacity of not more than 700 liters, and matured for three years or longer. Anything less than three years, and it's not scotch. It also has to be no less than forty percent alcohol by volume (ABV) at the time of bottling.
There are other specific (and very legal) conditions that must be met in order for a whiskey to be called "Scotch", but we'll use the above as the primary definition.
- Irish Whiskey: Distilled in Ireland from a mash of cereals and matured in oak casks for at least 3 years, and bottled at no less than forty percent (ABV). The Irish typically use barley as their grain of choice.
- Bourbon: American Whiskey made primarily of corn (at least 51%) and at least 21% of other grains within the mash. Bourbon must then be matured in new, charred, white oak barrels for at least two years. Bottling proof for whiskey must be at least 40% ABV.
Tennessee Whiskey: Tennessee whiskey is essentially bourbon with an additionally filtering step put in place. Called the Lincoln County Process, the whiskey is filtered through a thick layer of maple charcoal before it is put into the charred casks for aging.
According to Charles Maclean, in his book Whisky Tales, Bourbons and ryes also use this sour mash process, but only the Tennessee Whiskeys use it as part of their appellation. I hope to verify this sometime in the near future.
- Rye: America's first whiskey, made from a mash of at least 51% rye, and the rest of the mash consisting of corn and barley.
- Canadian Whisky: Canadian Whisky is almost always a blend (which I define below). Typically the blend is dependent upon rye whisky, but this will vary from producer to producer. The laws surrounding Canadian whisky are less stringent than those found surrouding Scotch and Bourbons, but there is a three year maturation rule.
- Corn Whiskey: Whiskey made from a mash containing a mixture of at least 80% corn. There are no aging requirements for corn whiskey.
Within the above categories there are often other subcategories that have their own definitions that need explaining.
- Malt Whisky/Malt Whiskey: A whiskey/whisky made from a mash comprised completely from a single type of malted grain. Barley is the best known malt whiskey, at least world wide, but ryes also are known.
- Single Malt Whiskey: A whiskey/whisky which is distilled at a single distillery, and is made completely from a single type of malted grain
- Grain Whiskey: Whiskey made from a combination of grains other than barley, or other than those mashes used in bourbons and ryes. Typically speaking, these whiskeys are closer to pure alcohol than malted whiskeys, and rarely have maturation requirements. Grain whiskeys are often used in blends.
Blended Whisky/Whiskey:A blended whiskey is the product of blending different types of whiskeys. It is generally the product of mixing one or more single malt whiskeys with other grain whiskeys or neutral grain spirits.
There are two basic reasons that blends are produced:
1) Economic: Blended whiskeys can be cheaper to produce and the cost savings can be passed on to the consumer.
2) Standardization: While Single Malt Whiskeys can vary from year to year (and from age to age), a decent blender can replicate a specific taste from the variety of whiskeys available to them, and produce a similar product over the years.
- Pure Malt Whisky: A blend of malt whiskies.
- Vatted Malt Whisky: The same as pure malt whisky.
- Single Cask: Bottled from a single cask, rather than from a mix of casks (which is the standard).
- Non Chill Filtered: Typically a whiskey/whisky's temperature is reduced to zero degrees C and pushed through several filters prior to bottling. Non Chill filtered means that this process was avoided, often to keep the roughness of the whiskey/whisky intact.
- Cask Strength/Natural Strength: Implies that the whisky/whiskey comes straight from the cask and it's alcohol content not been intentionally reduced. The ABV rate of these are typically higher than the standard 40% ABV.
- Wood-Finished/Double Casked: The whiskey has been matured in one cask, and the re-casked and re-racked for the final months of maturation.
- Age: In a non-blend, this is the amount of time the whiskey/whisky has matured in a cask. In a blend, this is the age of the youngest spirit found within.
- Pot Still Whiskey: Whiskey made in the older tradition of the pot still as opposed to the more popular (and more cost-efficient) column still.
This is not a complete list, but it's certainly enough to give a starting point to read labels once the tasting notes commence.
Update: Fixed some mistakes.


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The U.S. economy is "unequivocally" better off today than it was four years ago, Costcoco-founder and former CEO Jim Sinegal told CNBC's "Squawk on the Street" on Wednesday.
"The things that President Obama has started are beginning to take hold," said the Costco co-founder ahead of his speechbefore the Democratic convention Wednesday evening.
Some frustrated voters and political pundits have deployed the "better off" catchphrase, first uttered by Ronald Reagan as he squared off in a debate against then President Jimmy Carter in the 1980 general election.
For his part, Sinegal responded in the affirmative.
"Are we better off today? The answer is unequivocally yes," Sinegal said. "I think [Obama] is very supportive of business, and we certainly found that to be true relative to our business."
Sinegal noted that private sector job creation has been improving for about 29 months in a row, even as the unemployment rate remains mired above 8 percent. "That is progress when you consider that in 2008 we lost 4 million jobs," he said. "It's a slow process but I do believe it's coming around."
(Read More: Obama Poised to Lay Out His Vision.)
He also said that if Obama wins reelection, there will be "a more collaborative spirit in Washington."
(Read More: Paul Ryan's Warning: 'We Don't Have Much Time'.)
Sinegal expects that a resolution of the fiscal cliff will ultimately mean some combination of spending cuts and revenue increases.
While he doesn't make any predictions on how that would take shape, he added: "I really don't believe it's going to wind up hitting the middle class."
Turning to Costco's business outlook, Sinegal said the company was "reasonably optimistic for fall." He added that comparable store sales for the fiscal year ended in August increased about 7 percent.


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