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Merchants Beware- Selling on Amazon
Posted by Scentabulous on 09/24/2009
The Merchant program that Amazon.com offers is absolutely deplorable and shockingly unprofessional. It has turned out to be a nightmare for our small business. We wonder how they have been able to get away with their mistreatment of merchants for so long. There is no support or protection for merchants at all and you are left defenseless against Amazon, as well as scam artists who make a living off of purchasing items and claiming they "never received" them to get refunded.
Amazon has a very lax and customer-friendly refund policy. I am all for customers who legitametely did not receive something they purchased or are unhappy getting refunded, being that I have been a consumer myself numerous times myself. Amazon, however, refunds customer even in situations when the merchant can substantiate that the claim is untrue. We recently had a situation where a customer was refunded for an item that they initially claimed they never received, and tracking confirmed that the item was "delivered", and the customer recanted their story. We urged them to inform Amazon that they received their package so the claim could be dismissed. We also forwarded the A to Z Guarantee department and the Seller Guarantee department (because it was affecting our sales statistics) a copy of an email from the customer stating that the item was received and asked what we should do. We did this repeatedly five times. There was no response. We then tried to get the situation resolved by contacting the only help by phone that they have available, the tech suppport department. We were told by them that they couldn't assist us with any areas other than technical issues. We attempted to get a number from them to contact the Seller Performance and A to Z Guarantee department. The customer service rep's response was that they could only be contacted through email and they did not even have a number to contact them. So essentially, we had to wait for someone that was not responding to us and that we had no contact number for, to contact us at their convenience about money that was rightfully owed to us. Finally, we were contacted by the Seller Guarantee department SEVEN DAYS LATER, stating that the claim was dismissed and we would be credited for the refund!!
The next day later, we finally received a response from Seller Performance as well, which was not what we expected. The email said that our account was suspended, all of our listings removed, and any disbursements to us withheld. It did not mention how or when we would get paid the money they owed us and instead referred us to another department, the Payments department, which also has no contact number. The email also was very vague as to why our account had been suspended.
This mysteriously followed an email sent to us two days before from the Merchant Approval department after being notified that our account was under review. The email did not state the reason why we were under review and actually said that the review was a common practice. They also said they needed tracking information for all items we had already shipped so they could confirm that they had been mailed out and encouraged us to submit "a plan for improving your selling performance" if review was due to poor performance. We gladly complied and gave them tracking information. We were unaware why we were under review but submitted a plan for performance improvement just to be safe. In the letter that included the outline for seller improvement, we stated that we strongly believed we had been targeted because of the A to Z claim filed against us that was reversed and that we tried to contact them numerous times so that they could prevent the claim from affecting our seller performance. The response from them was suspension of our account.
They also implied that a factor in suspending our account was order cancellation (we cancelled three orders and notified customers in advance). We pointed out to them that we had not cancelled one order since four days before they sent us the first and only notification that order cancellations could affect seller performance. Otherwise we had no negative feedback, late shipments, or other warnings from Amazon.
The outcome of all of this is that we only sold on Amazon for a month and had the worst selling experience with them out of all selling platforms. We are out of around $400 and are considering legal action so we can recover the money owed to us by Amazon. We will share our story will as many merchants as we can to make sure that they are educated about the dangers of selling on Amazon. We will also never encourage anyone to sell nor buy on Amazon again!!
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Posted by Anonymous on 2009-09-25:
Same with Ebay and Paypal. We Ebay sellers have been screaming about this same scenario for years. Those sites are no longer equal. They re for the BUYER. The SELLER who actually pays their bills are treated horribly. I gave up my Ebay sellers account because I just refused to allow someone I am paying to treat me like a beggar.
Your only recourse, is to file a police report and mail fraud complaint against your buyer. You can check and see how many lawsuits exist for your merchant. Paypal had several.
Posted by PepperElf on 2009-09-25:
i'd also recommend switching to shipping that requires a signature
i'm assuming it can't hurt
Posted by Scentabulous on 2009-09-25:
Thank you for your feedback!! The customer who filed the complaint against us actually recanted his story, which was mentioned in our review, and told the A to Z Guarantee department. Although they took significantly long to respond, we were finally contacted by them and told that we would be credited back for the money they refunded the customer and the claim would be dismissed. However, we were already under review by that time. The next day later Seller Performance responded with a suspension of our account and told us our funds were being withheld. We told them in our performance improvement plan that we were going beyond just mailing packages USPS with delivery confirmation, and had indeed started mailing packages USPS with Signature Confirmation and UPS. They never responded.
Posted by Anonymous on 2009-09-25:
Pepper, if their merchant is like Paypal, even a signature does no good for them. It would only help in court.
Posted by ASGL2010 on 2010-11-15:
Our lawsuit against Amazon is still pending in federal court -
The trial is scheduled for June and we are fully committed to seeing this case through and to holding Amazon accountable for its fraudulent business practices. Many of you have already agreed to testify at our trial, and we appreciate your willingness to take a stand against Amazon! Amazon must not be allowed to pocket ill-gotten profits!!!
In addition to taking a stand in court, you can participate and make a real difference by filing complaints with the Better Business Bureau, by writing letters to Amazon's executives, and by posting your stories online (e.g., YouTube, MySpace, etc.). Together we can force Amazon to be an honest company.
You will NOT be contacted by Amazon's counsel directly, but may be contacted through us prior to the trial.
Please email firstname.lastname@example.com if you have any questions about this case, wish to testify at trial, or just want to share your stories. Also, if you intend to testify at our trial, please provide us with your full names and contact information. Be genuine!
Thank You and Good Luck!
Posted by jonah30 on 2013-06-13:
If you're looking for ways to make money, selling on Amazon can be a great way to make easy money online. After you have everything set up and going, the process is fairly self-sufficient.
Of course you have to know what you are getting yourself into before you "start a business" on Amazon. Here's a rundown of everything you need to know.
Posted by Margot on 2013-06-16:
Amazon charges EXORBITANT FEES! At first the percentage they charged was 30%, then 50%, then 70% of the selling price. Today, here is an example of fees that EXCEEDED what the selling price of one of my books was:
Order date: 06/16/2013
Price: $2.00
Shipping: $3.99
Amazon fees: -$2.64
Your earnings: $3.35
You can see that Amazon is charging me more in fees than I am selling the item for, and completely ignoring the $3 I will spend in shipping! To say I am disappointed is an understatement. I will have to find another way to sell my books.
Posted by Pratik on 2013-08-31:
I can echo the same problems from my experience of selling with them for past few months. They would automatically grant any AtoZ claim regardless of the situation or even evidence provided. and when questioned out right told me that contacting them is pointless as it will not look into any such cases let alone change them, and further added that any contact in future regarding such matters will be ignored by the Claim Department.
They are a disgrace and far worse than Ebay and PayPal. At least they make some effort in getting your goods back to you prior to doing any refunds. Amazon did nothing in this regard, but in fact its actions directly aid the buyers in committing fraud by effectively getting there money back and keeping our goods. Plus the buyers then ignore contact or make collection of the goods intentionally impossible.
Sooner Amazon are bought to justice over this the better.
Posted by manny on 2013-12-04:
Amazon has no respect or regard for their merchants..... They use Gestapo tactics with their merchants. Our company sells air filters. Some customers just do not know how to order the right size filter, in spite of our best efforts to explain it to them. When they get the wrong size they complain to Amazon. Soon after we get the Paternal email. "Enforcement will follow if this continues"......Today Amazon gave us Time-out, and send us to the corner.....One day suspension! We are a professional business but Amazon has no respect for us. They treat like us children......
Who needs Amazon? They are nothing but a middleman getting richer and richer at the expense of the little merchant. They provide no real value. I had a strong business, but I saw it slipping away because of Amazon's strong presence in Google, Yahoo, etc. So, I felt I had no choice but to join them and split my profit with them. Now I know what a mistake that was.
This company (Amazon) uses their power to take a piece of our profit while enforcing their strong arm tactics on us merchants. Some will say, "well, just leave them." Well, that is exactly what I am going to do. I went into business to be my own boss. I do not need someone sitting in India, Pakistan, California, pushing me around. I can foresee a massive merchant defection somewhere in the future if they continue their strong arm tactics with merchants.
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Refuse to sell and relist book Woody's Books
Posted by Feroce on 01/15/2008
I bought a book on Amazon.com from Woody's Books 12/22/2007 for $28.25. Woody' Books contacted me 12/27/2007 five days later after I bought the book and canceled my order reason out of stock. The next day Woody's Books posted the same book for sale back on Amazon.com website for a higher price of $69.95. Now the price is up to $87.42.
I BOUGHT THIS BOOK FOR $28.25 and Amazon will not let me leave negative feedback for this vendor, At LEAST let me give negative feedback for this person because I DID buy his book!
Amazon allows their vendors to cancel sales to raise the price and make more money.
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Posted by K_L on 2008-06-06:
I have ordered a few things this past year from Woody's Books on Amazon.con however they canceled every order. It is a hassle to have to wait several days only to find out they do not have it in stock.
Posted by RM# on 2011-05-17:
Purchased an item from Woody's Books for an advertised price of $42 via Barnes and Noble on Sunday. Purchase was confirmed by Woody's and Barnes and Noble on Monday. Monday afternoon received note from both that order was cancelled because item is no longer in stock. Later Monday night Woody's Books listed the kit on half.com for close to 30% more than advertised on Barnes on Noble. Asked seller for an explanation. No response. Surprised Barnes & Noble thinks this kind of behavior is good for their business. Will never order from them again.
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Impossible to Cancel an Order
Posted by Danger Mouse on 06/16/2004
MASSACHUSETTS -- When ordering through Amazon.com I inadvertely placed a $200.00 item in my shopping cart. I realized my error once I had completed checking out. I imediently contacted Amazon to cancel the order.
Amazon's customer support is useless. They could not cancel the order. However, it also took them 7 days to process the order.
During that time, I contacted customer service no less than 7 times. I also called Jeff Bezo's office, as the customer service was so poor, I thought escalating the problem may help. Foolish me.
I received no help at all from any Amazon rep. They were unable to cancel the order, work with the 3rd party vendor or offer any reason why they could not cancel an order.
I expected a lot higher level of service from Amazon. I was suprised by thier lack luster customer service and was shocked that they could not handle a simple request.
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Posted by justUNbelievable on 2004-06-16:
Thanks for sharing. I'll avoid them altogether.
Posted by melissa.messner.ni1q on 2004-06-17:
Did you call to cancel the order, or did you go back to amazon.com to cancel? I ordered a few things for my son for Christmas last year, only to find them cheaper at Meijer on my way home from work. That night I logged back on and cancelled my order online without a problem.
Posted by Anonymous on 2004-06-17:
I have placed at over three dozen orders thru Amazon and have cancelled orders on at least 4 occasions with no problems at all. One order was cancelled 14 days after I placed it, while I was waiting for it to ship due to back order. Also, how can you accidently order something for $200 and not notice, they ask you to verify and confim at least twice before the order is actually placed!!
Posted by mynonsense on 2004-07-08:
I have a close friend that has used a credit card buying from them in the past. But recently was just looking at an item , and somehow the online checkout payed for the item. After 5 minutes these helpful people (not!) said it was no way to cancel the order , even after only 10 minutes had past. They said just return it after it's shipped. Yea! this was a $200.00 item that would cost about70.00 to ship back. Then a few days later , a delivery company (never heard )of called to say they were coming with item.After explanation ; the delivery person acted as if this was very common , that's why he was calling ahead.This messed up her checking for about three weeks , because the bank wanted to cancel the credit card and send new one because they said they can do it again , as long as they have your credit card number.To top it all , Amazon billed a different amount than what was said.The reason is because , you can call your bank and stop from charging , but you half to know the exact amount or you can not stop it! That means some pencil neck at Amazon.com knew what they were doing ! WAs he trying to show high sales for the day? I would avoid these jerks period!
Posted by mynonsense on 2004-07-08:
The item was a baby bed .And even if a person somehow made a mistake and buys something , they can cancel the order after 10 minutes.My friend had no intention of buying a baby bed , she was trying to just get a price of a certain model and it went to check out!So according to the person above that has had many refunds , why can't they refund the money 10 minutes later.Why change the total amount includuing tax , and send a differnt amount to your bank!I'll tell you! Deceptive and sneaky! To continue buying from these people would not be smart! But this is America. Where you do have the right to be stupid!
Posted by B.S. on 2013-04-14:
The exact same thing just happened to me. Bought a baby bed but used the wrong card and wrong address was clicked. Tried to change the payment method and delivery address immediately (would not work). Then tried to cancel the order and re-ordered the thing with the right card and right address. Then got email saying cancellation not possible. Called Amazon customer service and the (barely english speaking) person said no cancellation since 30 minutes has passed. I told her that I tried within 10 minutes. She admits that she sees that I tried to cancel it, but can do nothing. The item was sold AND shipped by Amazon. I will not be home to refuse the package, so I will have to pay to have it shipped back! This is crap, as I paid for Amazon prime and now am paying shipping. NICE! What is this, a baby bed thing, or an Amazon thing?
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Posted by Herbert on 01/05/2005
I posted a negative review of a real stinker of a book. At the time I posted it there were 29 other negatives and five positives. Mine was number 35.
The following evening I went back to see what other customers were saying about the book and found that AMAZON.COM had removed all the negative reviews of the book that they list as their top 2 seller. I was livid. Only the five positive reviews remained.
I called customer service and promised them that if they did not repost all the reviews they deleted that I would notify any and all parties that their reviews section cannot be trusted because AMAZON.COM simply removes negative reviews of books that they want to sell or need to sell.
This deceptive practice is downright dirty business and if a customer can't trust the customer review section to be an honest selection of opinions, then what CAN they trust.
Certainly NOT amazon.com
The customer service rep that I talked to was nice. She admitted that there were 35 reviews and that now there were only five and that those five were positive. She also agreed that removing the negative reviews as NOT a positive move for Amazon.com.
The only way AMAZON.COM can repair the trust of their customers (I intend to make CERTAIN that as many people as possible know that they cannot trust the customer review section of AMAZON>COM.) is to issue a WRITTEN APPOLOGY to all the people whose reviews were removed and admit that they not only did it but that they did it WRONGLY.
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Posted by Slimjim on 2005-01-06:
Deception at its worst. How can they offer open reviews and then censor the bad ones. It's a bad book and they need to get rid of stock I guess, but the legit of the reviews is thrown out the window.
Posted by NeveragainAmazon on 2005-01-06:
As you can tell...I also have had other problems with Amazon.com over a 1click button. I am here to tell you they owe more than an apology to many people! Hence, my name NeverAgainAmazon!
Posted by fbb on 2005-07-06:
You are right. In fact, the reason I found this website and this post was because the same thing happened to me. I posted a lukewarm review of an $8000 collection of the Penguin Classics, only to have it removed within a day, along with all the other negative reviews (and many of the positive reviews), leaving only two 5-star reviews. In my review, I had two complaints: Penguins use cheap paper that turns yellow with age and cheap glue that comes apart with age, making an $8000 investment in an entire library of them inadvisable; secondly, though this was billed as "the classics", I noted several important books and authors that were omitted, while other less important authors were included, to the tune of 20+ volumes of their work. I mentioned that if I had $8000 to spend on the classics, I would invest in hardcovers.
After my review was taken down, I wrote Amazon and received this classic response:
Greetings from Amazon.com.
After reading your e-mail, I read the review you submitted on June
27 for "The Penguin Classics Library Complete Collection." The
review focused on the quality of the materials of which the books
were made as well as what items were not included in the set. The
review also refers to the price of the item.
The publisher of the item has not started shipping the set to
customers, so it isn't possible to review the quality of the book
Also, customer reviews should focus on the item's contents, not what
is missing from the item.
In addition, our posted Review Guidelines state that pricing
information should not be included in a review.
Unfortunately, we are not able to provide information on other
customers' reviews that were removed due to our account security
I hope this information helps. Please feel free to re-submit a
review for this item after reading through our Review Guidelines:
Thank you for shopping at Amazon.com.
Please let us know if this e-mail resolved your question:
If yes, click here:
If not, click here:
Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.
To contact us about an unrelated issue, please visit the Help
section of our web site.
Best regards,
Jeff G.
Amazon.com Customer Service
Check your order and more: http://www.amazon.com/your-account
> Date: Mon Jul 04 23:52:02 UTC 2005
> Subject: Customer Reviews
> To: email@example.com
> From:
> ---------------
> 07/04/05 16:51:36
> COMMENTS: Hi. I spent some time reviewing 'The Penguin Classics
> Complete Collection', only to find that my review has been
deleted. In
> fact, there were quite a few reviews, but all except two have been
> I would like to know why this is the case.
> ---------------
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Tip: How to rip off Amazon.com and earn money!!!
Posted by JK1 on 02/18/2010
So here is what Amazon taught me as a seller.
1. Buy an expensive item from a seller on Amazon and set shipping as standard-- avoid tracking or any of that.
2. Receive your item and enjoy! Free gift!
3. When the date that the item was "due" to arrive, log on to Amazon.com.
4. Write a complaint because, "you did not 'receive' the item."
5. Enjoy your refund!
It does not matter if the seller has a receipt from the post office proving the shipment. Heck, the seller could have videos of him or her sending the item(s). The seller has to prove that you, the purchaser, actually received the item!
Enjoy your free gift and extra money! Give it to them sellers!
By the way, I am an honest person and I would not do this. However, this is the TRUTH about Amazon and their "policies."
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Posted by Venice09 on 2010-02-18:
If you're having a problem with Amazon, you might want to try resolving it with a little less sarcasm. I can't take your review seriously the way it's written.
Posted by Anonymous on 2010-02-18:
Same thing with Ebay and Paypal.
Posted by goduke on 2010-02-19:
You know, there's a really clever way of proving an item was delivered, not just sent. You can have delivery confirmation from the USPS, or even go so far as to ship in a method that requires a signature. While a buyer may say "standard" shipping, I'm not aware of a law that stops you from taking extra precautions as the seller.
Posted by MaggieMcT on 2010-02-19:
Right you are, goduke. I've sold a few used books on amazon, and that's exactly what I do. Delivery confirmation is much cheaper than refunding.
Posted by Ytropious on 2010-02-19:
WOW OP, Just because you get away with it doesn't make it right. I sell on ebay and I don't play any of that. I use paypal shipping for anything over 5 bucks and get tracking on it for 19 cents. I hope your happy taking money out of people's pockets and stealing from them, because that's essentially what you're doing. On ebay it's not ebay's money that is refunded, it comes straight from the seller's paypal account. Seriously, shame on you!
Posted by Anonymous on 2010-02-19:
I think you guys are missing the sarcasm here. Judging by the way this was written I get the feeling the OP is a 'seller' who got stung by an Amazon policy that forced the OP to give a refund.
Posted by PepperElf on 2010-02-19:
i recommend it gets pulled for advocating theft and breaking the law myself
Posted by PepperElf on 2010-02-19:
woops. can't edit my post.
i see what you mean stew. still ...
Posted by Ytropious on 2010-02-19:
Now that I see what the OP has added it is indeed sarcasm.
Posted by L Lake on 2010-02-19:
I always choose the standard shipping when I order from Amazon or one of their sellers, unless I'm under some deadline where I need to receive it right away. Why pay extra for shipping when you don't have to?
I don't choose the standard shipping option, because I plan to rip off the seller and I'm sure that I'm not alone. Remember that not everyone who says they didn't receive their package is out to rip off the seller. Sometimes USPS does mess up, or as in my case, has rural route people delivering their mail who put your mail in every mail box but yours.
Yes, there are some very dishonest people in this world, who will take advantage of such policies, but I'm not one of them. You had better believe though, that if I ordered something and it didn't arrive, that I'm going to complain and I have that right.
I'm very grateful to Amazon for caring enough about their buyers to do something and not just stiff us. Remember that it's a little bit scarier not ordering directly from Amazon, but through one of their sellers, because not all sellers, like not all buyers, are honest people. We as buyers are just taking their word that they sent was ordered.
Posted by tiffany131us on 2010-02-21:
He is actually telling the truth. There is no sarcasm. The buyer doesnt even have to send the item back and they wont either but they will get their money back
Posted by JK1 on 2010-02-21:
First, I was not advocating theft or anything. While it is sarcasm, it is truth. Therefore, this is not a libel (slander) and I can advocate and further the knowledge of Amazon's policies. These policies, by the way, are largely left at "Amazon's discretion to do what the company so chooses." Consequently, they are the ones that should be pulled for furthering theft and illegal activities.
Second, I allow multiple options. As long as the person who orders chooses and pays the extra shipping, I do not care. On the other hand, for the seller to have to take the cost out of their pocket to pay for shipping? You are correct, I should just inflate the cost of the product.
Third, I think loss is loss. It should be a loss spread across all persons and/or entities. In this case, three (3) people/entities. Not just the seller.
Fourth, I am pursuing legal action and using all available remedies.
Posted by mike99 on 2010-04-18:
I feel the agony of the writer. While buyers are enjoying the so-called great service by Amazon.com, small sellers are enduring an Internet sweatshop practices by Amazon.com. Google "reinstate Amazon seller account" and you will start to see the tip of the iceberg. As a current Amazon seller I can tell you; Amazon is a living nightmare! Hundreds of sellers are looking forward to the opportunity to join in a class action.
Posted by PepperElf on 2010-04-18:
internet sweatshop?
Posted by cst6759 on 2011-07-03:
I just received a refund from Amazon for an order not received from a seller on the marketplace. The original shipment was confirmed delivered except it was the wrong order. The seller promised on 2 separate occasions the correct order was being mailed - and yes, I asked for information on returning the wrong order. After a month of waiting for something that never showed up I filed a claim. Who's being dishonest really depends on whose situation it was, doesn't it.
Posted by JJ on 2012-11-12:
I get ripped off by people like the composer of this message daily. Personally it is not much fun being on the other side of this story and having to deal with thieves like the composer of this story. Karma is reality...one day you will get yours.
Posted by Sue Frohman on 2013-12-31:
The OP was being sarcastic, and any seller getting stung by Amazon is intimately aware of that because they are having their lunch eaten on them every day.
You can't afford to add signature confirmations to the shipments because they are shorting you on the basic shipping already. I'm paying Amazon ALL the profits already, can't afford these ripoff-friendly policies that ENCOURAGE buyers to take the last nickel left on the table.
Posted by firstname.lastname@example.com on 2014-01-06:
As a long time seller on Amazon.com and small business owner I have experienced this type of theft on numerous occasions. Amazon will always side with the buyer. Even if you go through all their recommended steps to ensure delivery the buyer can still rip you off. This really takes away from the little guy such as myself.
Posted by MLS on 2014-01-06:
I had this happen to me...more or less.
I pride myself on doing the right thing (the golden rule, remember that?)
I sent the wrong item to a customer on Amazon and he complained that he received the wrong item.
It turned out that I didn't still ahve the item he wanted, so I refunded his money PLUS extra money for him to return the wrong item I had sent out.
So I waited a couple of weeks and the item was not returned. So I emailed and said 'hey, please return the item, I refunded your money and gave you money to cover the return'
No response.
Meanwhile, someone wanted to BUY from me the item the original customer had received. I had to cancel that order and thereby lost $24.99.
I sent out a seconds request for the item to be returned. By this time it's been six weeks.
Another two weeks went by. I sent an invoice for my money ($17.99) to the guy.
No response.
So it looks like I'm going to have to try something else.
There are websites out there that can help...
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Wrong Answer
Posted by on 03/21/2011
A few weeks ago I placed an order on Amazon Market Place (importer520) for two cables for iPhone. The merchandise came to around six bucks with no sales tax and free shipping. Sounded good. I didn't get delivery so I filed a claim on Amazon.com. All went pretty well until the importer520 tried to pull a fast one. Well of course I'd have none of that nonsense. I'll let the EMAIL traffic speak for itself.
(importer520's initial offer to resolve claim)
Dear customer,
We are contacting you in regard to the recent purchase that you have made with us, importer 520. The package that was sent to you was returned back to us this morning due to:
Below is the address that was provided.
Stewie Gilligan Griffin
31 Spooner St
Quahog RI 02940
Unfortunately a reshipment is unavailable.
Please be advised that we have issued a refund on your purchase.
However, the initial shipping fee of $1.75 will not be reimbursed.
If you have a further question, please let us know.
Thank you.
Customer Service Representative,
importer520 - Amazon Marketplace
(my response to their offer)
reference Amazon order 003-2809268-135022
Your offer is unacceptable and refused.
The address I provided is accurate and has been used by UPS in the past for
delivery. I have proof thereof. I received nothing of value in this
transaction nor did I do anything to warrant penalty therefore legally I am not obligated to reimburse YOUR loss with YOUR shipper.
I demand full refund.
(importer520's reply to my refusal and demand)
Thank you for your response.
We have issued a full refund on your order.
You will be receiving a notification from Amazon regarding the refund transaction within 1 to 2 hours.
If there is anything else we can assist you with, feel free to let us know.
Thank you.
Customer service representative,
importer520 - Amazon Marketplace
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Posted by Anonymous on 2011-03-21:
I live in a house in an established neighborhood with a very easy address... it's akin to 304 Elm St... That kind of simplicity. I also have a long history of receiving orders from Amazon and Amazon Market Place to my current address.
Their explanation seems quite odd but bottom line I did receive full refund. I'm surprised however that Amazon was going to allow them to stick me with the shipping cost. That is just so wrong on so many levels.
Posted by MRM on 2011-03-21:
Thank you, Lord, for sharing your experience with your readers and how the situation was resolved! HOORAH!
Posted by azRider on 2011-03-21:
a few things are going on here. First your address is bad according to the USPS, I just checked it on-line at usps.com and it reports the address is a bad address. you said UPS has no problem with the address. UPS and USPS are different carries and have different rules. UPS is a little more laid back, and if the driver knows your block they will deliver a package based on his knowledge or common use of the local area. the wording, "RETURN FOR BETTER ADDRESS", is a common USPS term, so I think they used USPS not UPS. most likey it was kicked back from USPS by the mail hub. it may have never gotten to your state at all.
now as a seller on Amazon, I would have just given you back the full refund. I understand to them it was an annoying issue having it come back and they had to re-stock the item. but really postage was paid by you in the first place. So they are not out that much. in the interest of customer service they should have just done it and in the end they did give you the full refund. so really your not out any money and they did do what they should have done. so since you got your money. whats the beef? it sounds like the original issue is related to your improper address.
on your end, you need to confirm with the USPS what the proper address is for packages, else this will happen again. perhaps your road has a direction, of the city is really PROVIDENCE not Quahog. whatever it is the Post Office does not see your address as listed as correct, so you should verify it with them for future packages.
Posted by Anonymous on 2011-03-21:
azRider, LOL, of course you realize the address I gave is the address of the Griffen family on the fox TV show Family Guy. That's not my real address.
Posted by azRider on 2011-03-21:
Sorry, don't watch the show, I assumed that you were giving factual information. of course when I assume. so without facts its hard to say what is going on. so based on that, I guess I'll leave it alone. you got the money, so all should be good and one dealer on Amazon is not enough to curse the whole system, so to those reading this don't judge it by one bad seller.
Posted by Anonymous on 2011-03-21:
azRider, I did give factual information other than my address which I thought by my first comment made clear it wasn't my real address.
I wasn't dogging the whole system but people do need to realize that the sellers in the Amazon market place are fairly unsophisticated. It's akin to doing business with somebody on eBay or at a local flea market. I was also pointing out that Amazon doesn't necessarily police the claim responses of the Amazon Market place sellers. It's up to you as the buyer to put the seller in their place. Or hell even educates the seller on common principals of merchant law.
I probably won't ever do business in the Amazon Market place again. It's too risky. But that's just me.
Posted by Anonymous on 2011-03-21:
And you didn't have to resort to snorkeling.
Posted by Josepi on 2013-06-15:
I ordered a Photon 4G cover and phonecase. It took a whileI got the screen covers first then I got the phone cover but looks like it is the wrong one. Then I look where it was shipped from and its like 7 mins from my house should I just go there to get an exchange instead of going through emails n stuff ?
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Amazon does not care about what you have to say!
Posted by Crispsound on 12/13/2007
This company got so big that they don't really care what small businesses like mine have to say!
We are a small retailer, we have an account at Amazon.com as a Seller central member. We considered ourselves a good paying customer and treated Amazon to be a good business affiliate. Recently, Amazon decided to suspend / close our account without cause. When we inquired through their Amazon Alliance group, they gave us conflicting stories. First they claimed we had multiple accounts. Then when we challenged them, they alleged that we were trying to bypass their system! We always maintained one active account and we managed to score 100% positive feedback from all our customers. We invited Amazon to resolve the issue via a simple phone call but they refused! We contacted them 4 times in the course of last 48 Hrs and we received one email back that did not offer any solutions. Amazon flexed its big muscle and tried to be the judge, the jury and the prosecutor! They failed to give us a valid reason for account suspension and respond to our inquiries on timely fashion. We still maintain that Amazon is considered a robust market place and we are refusing their denial of access to it.
We ask that you help us resolve this matter by contacting Amazon and initiate an investigation as we think that their actions are not fair and have no legal basis.
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Posted by Anonymous on 2007-12-13:
Read your agreement and see if you have any rights to protest and the procedure to protest. Or try reaching their executive customer at email@example.com
Posted by crispsound on 2007-12-14:
Amazon continued their assault on us! They froze over $5000.00 of our funds for the next 90 days!
We are seeking legal advise and we wish to bring their action in front of Federal judge, anyone wants to join in the class lawsuit can just drop a line: email@example.com
Posted by Crazylizzy on 2007-12-26:
I agree they dont even email you and said they did. They lie. The seller support shut off early
Posted by crispsound on 2007-12-26:
We can all agree that Amazon is delivering a lousy service to its resellers and Seller Central members.
Their behavior is very deceiving, they hide behind these policies that nobody is familiar with and the take advantage of people's money by freezing the funds. Their actions are illegal and need to be exposed to the public in form of class law suite. Please help me bring this matter to light by joining me in potential law suite against this corporate giant. Please email me your contact info to be added to the list and I encourage you to file a complaint with these associations:
1- https://odr.bbb.org/odrweb/public/ComplaintBBB.aspx?ComplaintTypeID=2
Email me: email@example.com
Posted by Crazylizzy on 2007-12-31:
There are tons of complaints including some where they did this in the past
Posted by buyersbeware2008 on 2010-01-02:
Hello crispsound: This Past December (2009)Amazon Did The SAME EXACT SITUATION With My Wife.....Freezing Her Account ...Telling Her She Has Multiple Account's (While She Only Has One) & After We Appealed Their Letter.....All We Got Was A Letter Teling Us That They (AMAZON) Has Frozen Her Account & Will NOT Reopen Her Account ......And WILL NOT ANSWER ANYMORE Of Her E-Mails On THis Matter.
P.S. With Their New Ship First B4 You Get Paid Policy...Am I Soooooo Glad I Wait Until My Wife Gets Her Money Into Her Account Because They (Amazon) Frozed Her Account & Then Reversed The Money She Was Suppost To Get.
I ALWAYS Tell Sellers To NEVER SHIP OUT ANY ITEM'S UNTIL YOU GET PAID!!!
Posted by Deceived & Lied About on 2013-01-14:
I am a newer seller on Amazon as well, with only about 8 orders with reviews. All were 100% until my most recent buyer, waiting nearly 2 1/2 weeks after his purchased, rated me 2 stars. I seriously cried most of the day. I bent over backwards, taking time to go over the electrical applicance I sent to make sure all was clean, packaged well, booklets enclosed, etc. It was an expensive unit but it had been used about 3-4 times, looked like new, and had been put back into the box after each use. It was exactly as described. I sent email to buyer advising of ship date, confirmation #, simplicity of use, etc and advised if he had concerns to email me. 6 wks now since buy date & he still has never emailed me nor ask for refund. I choose to not offer one because he said lies about the unit and said it looked as tho it had been used a year or more. A lie. It cost me $16 in shipping, which was more than Amazon allowed. I sent the guy an email about his lying about the unit & explained in detail how pristeen it was & how it had been stored, etc. No response from buyer. Amazon removed me from selling for about a week or more, now as allowed me to sell again. My rating is a crappy 88%. I have had no sales since and Amazon had refused to answer ?'s I have emailed to them. They also show an 11.11% chargeback rate which I do not explain. There have been no chargebacks I have been made aware of. They treat their sellers very very poorly, in my opinion; and being in customer service for over 26yrs I have tried very hard to give excellent customer service. They also froze my funds for a few weeks, but there was only $13 plus in my account when this happened.
Posted by Hidden for now on 2013-06-12:
It simply is about money and greed. They do not have common sense polices, they do everything blindly. Recent example
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Amazon has horrible service
Posted by Zannalee on 12/23/2005
ORLANDO, FLORIDA -- I placed an order on December 7 for items intended to be Christmas gifts for my son and other members of my family. Since then, the estimated shipping/delivery date has changed every day until it finally said my items would not arrive before Christmas. When I placed the order, every item stated it shipped within 24 hours. They have also double billed my account twice now, the error totaling over $200, causing an NSF for an item that should have cleared through. I, too have talked to several people but the CS reps can only send the info on to some other department who only contacts you via email. I also got the $10 consolation gift certificate but why would I use it now. I would never receive what I may order! Yesterday, I finally just told them to cancel my order and I now have to run around 2 days before Christmas trying to buy these items elsewhere. And somehow the second double charge is still looming on my bank account. The only way for it to be removed is for them to contact my bank, which I have given them the information necessary to do so. I called them today because I wanted it resolved before Christmas and our vacation, but of course still got nothing but the run-around. So now not only do I not have the items I ordered, I'm out over $150 until they decide to correct their error. This has been such a horrible experience! I've dealt with them many times in the past and never had any problems whatsoever. But this put a very bad taste in my mouth to where I'll never do business with them again! Their service and competence has gone completely downhill and I've told them so, although I doubt it will make any difference. I also told them that their CS reps deserve a raise this year for all the angry and unsatisfied customer calls they must be getting. I don't know what the final outcome will be but I'll try to come back and post again if and when it is resolved! Thanks for listening to my rants!
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Posted by spiderman2 on 2005-12-23:
Amazon seems to be going to heck lately. I for one am going to be steering clear of them.
Posted by Sparticus on 2005-12-24:
I had some good luck with them on some products where they offered steep rebates. One phone I got for free after all the rebates, and their rebates did pay out (eventually).
Posted by Ms.Consumer on 2005-12-24:
Some good companies seem to fall apart at Xmas time. Too bad.
Posted by KenPC on 2005-12-27:
I see on the news this morning, Amazon processed 108 MILLION orders this Christmas season. Apparently not all successfully, but an impressive number none the less.
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Rebate fraud
Posted by Apodas on 10/12/2003
CHICAGO, ILLINOIS -- Last July, Amazon was advertising a T-Mobile cell phone for $300.00 with 2 - $150.00 rebates (1 from T-mobile an the other from Amazon). I bought the phone and sent in the paperwork. Within 10 weeks I had the rebate from T-Mobile but Amazon rejected my rebate stating that the rebate offer they advertised was not valid during the time they had actually advertised it. They continued to state that their rebate was only valid during the month of September. Does anyone else have this problem?
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Usually ship in less than 24 h? Yeah right!
Posted by on 08/06/2002
I placed an order with Amazon for 6 items on Aug 3 (Sat), and chose 2-day delivery, realizing that they wouldn't ship until Monday. Fine with me. All items in my order showed availability status 'usually ships in 24 hours' (and they still do as of yet). It's Tuesday night and my order hasn't even shipped yet! There is no phone # you can call to find out what's going on, and my e-mails to them have been left unanswered so far. The order status has been 'shipping soon' since Monday so I can't cancel anymore. My previous experiences with Amazon have been pretty good but this has been a real letdown.
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Posted by Anonymous on 2002-08-07:
" Usually " is the word they used. You said yourself they have been good in the past.
Posted by Anonymous on 2003-10-09:
"UsuallY" should not be used if it's more like not often. Just becuase they think it might happen they should not post it as the likely possible action. People depend on products in a timely and professional manner. How would they "likely" get paid for a item. Don't think they should.
Posted by catmom38 on 2005-06-24:
I placed an order on june 17 and now it's the 24th and I still don't have my item :(
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This place is closed – This place was supposed to be good and have breakfast and bloody marys- but I wouldn't know because they are closed!!
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MAJOR LEAGUE SERVICE TIME: 16 Years
CAREER: Joined the Major League staff in 1999...has worked the Division Series (2004, 06, 09-10, 12), the 2008 American League Championship Series, the 2012 World Series, the 2000 All-Star Game in Atlanta and the 2010 Midsummer Classic in Anaheim...attended the Joe Brinkman Umpire School in 1985...previously umpired in the Appalachian League (1985), Midwest League (1986-87), Eastern League (1988-89), Pacific Coast League (1990), American Association (1991), International League, Florida Instructional League (1985-89) and Puerto Rican Winter League (1990-92).
PERSONAL: Born in February 1963 in Ohio...resides in Ohio...married to Joanne...has three children: Joseph, Michael and Elaina...graduated from Austintown Fitch High School...became interested in umpiring after reading an article about it in Sports Illustrated...hobbies include golf, training dogs and going to the gym.« Back to umpire roster
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Most Recent Articles In Fashion ScoopsMost Recent Articles In Fashion Scoops
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THE SOUND OF MUSIC: Alexander Wang has teamed up with Beats by Dr. Dre to design a limited-edition collection of custom Beats products. "The limited-edition collection for Beats by Dr. Dre includes my favorite headphones and portable speaker," said Wang. "For this collaboration with Beats by Dr. Dre, it felt right and a natural choice for me to give the Beats Studio headphones, Beats Pill and Urbeats earbuds a clean, minimal look with a luxe sensibility."
The collection features Wang's signature pale gold accents and matte black finishes, each with their own embossed glossy stingray case with zipper and clip.
The headphones retail for $449, the speaker is $299 and the earbuds are $149. The products will be offered in a presale event on Dec. 15 at beatsbydre.com. They go on sale to the public on Dec. 16 at beatsbydre.com and alexanderwang.com.
Wang told WWD that he's been a fan of Beats by Dr. Dre for some time and uses them especially when he travels. Part of the reason he chose to do this collaboration is because he's always been inspired by music. "I have always looked to music and musicians for inspiration and as collaborators because there is such a purity to their talent. Different types of music can also transform how you interpret or understand a fashion show, or film. It's creating a story and translating a message," said Wang.


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My Son Doesn't Look Like Trayvon
You've heard the story already. A young, unarmed black man was shot and killed, in a place he had every right to be. The tears of parents and friends flow. But I'm not talking about the murder of Trayvon Martin in Florida. This story is closer to home.
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These Rabbits Made An Awesome Music Video For Lou Reed's "Perfect Day"
Apparently there's an old legend that the Aztec goddess of agave gave birth to 400 rabbits, resulting in mezcal, which apparently resulted in (presumably drunk) rabbits that love Lou Reed. I'm pretty okay with it because this video is amazing. (via ilegalmezcal.com)


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- Musician's Friend Best Selection, Price & Service. Guaranteed.
Need Help? Ask our Experts or call 800-449-9128Private Reserve Guitars 866-926-1923
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A classic joins the anniversary celebration with some significant upgrades.
The Gibson Les Paul Studio 2014 Electric Guitar celebrates Gibson's 120th Anniversary in style. It has a mahogany body with modern weight relief and a figured maple top. The maple neck has a '60s slim taper. The rosewood fingerboard has trapezoid inlays and sports a 120th Anniversary banner at the 12th fret. Other key features include Chrome 490R/490T humbuckers with coil tap and orange drop capacitors, max grip speed knobs, vintage-style tuners, Graph Tech nut and chrome tune-o-matic bridge.
You'll have a reason to celebrate when you open its box. Order today.
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I've had mine for about a week and I love it! It was ready to play right out of the box. The quality of the parts give it a full, rich sound that I have come to expect from Gibson. My only complaint is that, like most guitars I have played, the nut grooves are too tight (even with the factory-installed strings) which causes the G and B strings to lose their pitch very frequently. Make sure you order some nut lube along with this guitar, unless you're brave enough to file the grooves on your brand new rig.
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This is just a great go to guitar for moste of your needs. It has a great feel and great sound. I use a custom for recording because I can sit down. But this thing lets you rock out and move without killing you.
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This is a amazing guitar since i open the box. It has excellent acustic sound and the affination is perfect. I have a sunburst desert and the color is the best. Tuners are so stable and dont loose the affination anyway. It is a real les oaul studio wiithout the finishes of the les paul studio pro, but for the price is the best choose between all les paul model. The only issue i found was it comes with very dry fretboard, but with a little bit of lemon oil the guitar is perfect in all the ways. Very good product and quality for this year 2014.
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Ron Knecht was elected to his second, six-year term to the Nevada System of Higher Education's District 9 seat on the Board of Regents on Tuesday.
"I'm happy and relieved," Knecht said. "I'm grateful that the people of the district, especially the people who know me, went so strongly for me."
He ousted challenger Michon Mackedon of Fallon.
"I think elections are all about voting and choosing, and the voters have spoken," Mackedon said.
There may have been some consolation for the challenger, though, in that their race brought light to the challenges facing community colleges in Nevada - particularly …


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DENVER (AP) — University of Denver hockey coach George Gwozdecky is leaving the program he led to two NCAA championships during his 19-year tenure.
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Saw a great article today on The Street.com on Craft Beer resolutions for 2014. They have some really good ones, here are some thou...Read More »
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"This one (2004) is special, too, but to go to that first one and it's right here in my hometown, that was very special," Clemens said. "That and to start the game, it would be very hard to top that, that was very special."
Extra special, actually.
Especially when you consider that Clemens, a 23-year-old at the time and in the middle of the first of six Cy Young Award seasons, would be named the Most Valuable Player of the 1986 game, which was played at the Astrodome.
It was the first indoor All-Star Game, and the first the city had hosted since 1968. The '86 Midsummer Classic, just like the '68 version in Houston, would be dominated by pitching.
Indeed, the pitching was superb. Against rosters with seven players who have since gone on to the Hall of Fame and perhaps a half dozen more who will eventually join them, the hitters were overmatched.
The two teams combined for only 10 hits, the second-fewest in All-Star history behind the eight recorded in the 1968 game. Nineteen batters were fanned, including five in a row by Fernando Valenzuela of the Los Angeles Dodgers.
Clemens began the game with three perfect innings, throwing 21 strikes and only three balls.
"Like everybody else, I just didn't want to let my teammates down," Clemens recalled. "After that first pitch, I felt comfortable."
In the first inning, Clemens got San Diego's Tony Gwynn, Ryne Sandberg of the Cubs and Keith Hernandez of the Mets in order. In the second, Gary Carter and Daryl Strawberry of the Mets and Mike Schmidt of Philadelphia went down.
Clemens went to the mound for the third leading, 2-0, courtesy of a home run by Detroit second baseman Lou Whitaker. Clemens retired Dale Murphy of Atlanta and St. Louis shortstop Ozzie Smith to make it eight straight.
That brought pinch-hitter Kevin Bass of the host Houston Astros to the plate to hit for Mets starter Dwight Gooden.
Bass was the National League Player of the Month for June that year and was also making his first All-Star appearance. But even his hot bat would have a hard time that night.
"It was like a dream," Bass said. "You're just thrilled to be a part of all of it."
The crowd of 45,774 grew louder when Bass came to the plate, but the right fielder grounded out to end the inning, making Clemens the first All-Star starter to pitch three perfect innings since Steve Stone six years earlier.
Teddy Higuera of Milwaukee continued the pitching dominance by the American League, retiring the next four batters in order before the NL got a hit for the biggest O-fer to start a game by an All-Star team. Through the first seven innings, the NL managed a total of one hit.
The AL increased its lead to 3-0 in the seventh, when Frank White of the Kansas City Royals homered off hometown hero Mike Scott after the Astros right-hander had fanned Cal Ripken Jr. and Jesse Barfield.
"The first two pitches he threw me were unhittable," White recalled. "Finally he threw me something that I could hit. I swung hard and got the bat on it."
The NL finally got on the board with a pair of runs in the eighth off Charlie Hough, the knuckleballer from Texas. Hough didn't help his cause by getting charged with two balks. Gooden was also called twice for that infraction.
The Senior Circuit had the tying run on third in the ninth, but Don Aase of Baltimore induced San Francisco's Chris Brown to hit into a game-ending double play.
The American League had a 3-2 victory and Clemens, the victor, had a very special memory.
Jim Molony is a reporter for MLB.com. This story was not subject to the approval of Major League Baseball or its clubs.
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Hi, I'm new to this community and looking forward to the discussions.
I'm a parent of kids in grades 2 and 5 French Immersion (Ontario), and I've been running an after school club called the Thinking Skills Club using the website http://kids.thinkingskillsclub.com, which I have been developing over the past two years there and just made live a couple of weeks ago. It's a curriculum of free online games I've selected based on research that suggests they can help in various areas of cognition, which supports academic skills. The idea was to see if I could lower the barrier to interventions for cognitive improvement by finding brain-building games kids already enjoy, and which were free on the internet, such as my own kids were playing. Their education intersected with my going back to school to study Cognitive Science, which created this perfect storm.
Full disclosure: Though the games are free to use and the research is free to access, I do make money from the site (or hope to!!) by offering to track each student's progress using a "brain puzzle" that they build by passing the games to the levels I assign. I also ask for donations to cover the cost of free memberships for those who can't afford it and to put clubs into low income schools.
Please forgive the self-promotion angle of this post, but I developed the site exactly for a community such as this, people looking for educational online resources. I hope it will become a favorite online "cool" tool for many of you.
I would love to share this article I just found the other day:
The 33 digital skills every 21st Century teacher must have
Wow, that's a lot of skills! BTW, he misspells "android" in the first sentence; perhaps spelling and punctuation aren't necessary in the 21st century? Sorry, couldn't resist.
Have you checked out primarygames.com? It is designed for kids, but I love Chicktionary (found in Language Arts).
Always looking for new web sites, can the kids explore the web site on their own as well? Thanks for the new site!
Here is one from EDSITEment-reviewed International Children's Digital Library called StoryKit.
StoryKit is their family-friendly iPhone app which children can use to create stories on their phone (or iPod Touch) with text, pictures and other story elements. Download it for free take pictures, create drawings, record sounds, and yes of course - write actual words. Then automatically post it to a website and share with your friends.
My favorite tool that I have used with my students in grades 4, 5 and 6 this year is Weebly.com Weebly is a website creator. You can insert a PowerPoint, documents, pictures, embend applications by using the custom HTML code and new to the site are the social media connection plus many more options! It is totally free. The teacher can even create classroom accounts. My students used Weebly to create class projects. I used Thinkfinity's website as an example of a wonderful website. As I continue to use Weebly I am amazed at how professional the website will look as they are created. I hope you get to try it out because I know youwill love it too.
Thanks! I will work with it this summer to see if it is something my students can use to put together their science reports/ investigations.
I also liked Weebly.com- but it was blocked for students. I might try again in the fall.
Wonderopolis offers fresh daily content that can be shared with a classroom, at home, or even on the go. What makes it better than most online tools is that it's FREE, no signup is required, and the content is up to date!
I can't wait to use Wonderopolis in my ICR classroom, I think my social studies teacher would like it as well.
Thanks for all you help yesterday, you have really convinced me to us Thinkfinty more.
It was my pleasure Renee. Contact me anytime, I will be more than happy to help.
Jinny thanks for a great class. I received many positive comments from the students who attended. Cindy
Thanks Cindy


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Spanish Springs found itself down 11-0 before two minutes had even ticked off the clock. The Cougars could not handle Reno's defensive pressure before halftime and that led to Husky layups. The Purple and Silver's defensive effort was not up to par either and that led to more easy Huskies offensive opportunities.
A baseline runner by Jacob Rolling capped the scoring on the first period and saw Reno run out to a 22-6 lead.
"Reno's energy level was a whole lot greater than ours from the get go," Spanish Springs coach Kyle Penney said. "They came in and got right after it. We didn't get some catches bringing the ball up the court. That resulted in turnovers and those were quick transition buckets for them back the other way.
"Part of that was us struggling defensively. We couldn't keep them in front. Any one of those Reno guys went right by us. As a team and individuals, that's purely about pride. You must have quick feet and know you can get guys stopped. We weren't able to do that today."
The Cougars' poor early play continued to leave them falling further behind. A Connor Bush layup at the 3:00 mark of the second quarter left the Huskies holding a 34-10 lead. At that point, Reno had connected on 14 of its first 16 shots from the field.
Bush buried a trio of treys and finished with 26 points to lead all scorers. Kyle Mahaffey wasn't far behind, pouring in 24 more points for the host Huskies.
When halftime finally rolled around, Reno had built a 37-15 advantage.
"I've talked with, and kind of joked with, members of our coaching staff and some colleagues that we have the best practice shooting team in the country," Reno coach Matt Ochs said. "If you just came to practice you'd think we were the best shooting team around, but just in games, we haven't been there. We've made a concerted effort to talk to the guys about being confident in shooting the ball. Tonight, we shot it as well as we probably have in the last three or four weeks."
After managing just the 15 first-half points, Spanish Springs racked up 49 in the second half, largely on the strength of a 31-point fourth quarter.
Spanish Springs outscored Reno 18-14 in the third period. Still, a Mahaffey runner in the waning seconds of the period left Reno up by 18 going to the final quarter, 51-33.
That's when things started to get a little more interesting.
Spanish Springs opened the fourth quarter with nine straight points, thanks to a 3-pointer and 3-point play by senior point guard Kenny Meyer and a 3-pointer from Hunter Pinto. The outburst left Spanish Springs down by nine, 51-42, with more than six minutes remaining in the contest. The quick flurry saw the Cougars down by single digits for the first time since midway through the initial period.
Spanish Springs was not done. A Meyer trey on a kickout trimmed Reno's lead to six, 57-51 with 3:28 showing on the game clock. That's as close as the visitors could get. Mahaffey answered with a driving layup and pair of free throws on Reno's next two possession forging the RHS crew ahead 61-51.
The Cougars never got closer than seven points the rest of the way.
"The only thing I talked about at halftime was that we needed to steady ourselves and anticipate a tremendous comeback from a team that is well coached and has a lot of experience," Ochs said. "Spanish Springs shot the ball really well (while trying to come back). Pinto made three 3-pointers and Kenny (Meyer) got going. Having given up 31 fourth-quarter points, we were really lucky to hang on and get that win."
Meyer finished with 24 points to lead the Spanish Springs scoring attack. Pinto added 13 points and Dupree Kness chipped in 11 in defeat.
Spanish Springs wound up shooting 23-of-54 (43 percent) from the field and gave away 17 turnovers. Additionally, the Cougars connected on just 12-of-23 free-throw attempts.
"It's admirable the way the kids played in the second half," Penney said. "They showed some staples of what we pride ourselves and our program on, a certain level of intensity and enthusiasm. But this can be a great learning experience. It shows us how attitude alone, and how you approach a game, can impact a game. We had that right attitude in the second half. We didn't have it to start."
A win Friday would have left Spanish Springs with a sweep of the season series against Reno and looking pretty to finish no worse than second in the final league standings. The loss leaves Spanish Springs (13-9) and Reno (13-8) both two games behind HDL-leading Reed, with four games to play, and tied for second place in the conference standings. The top two teams at the end of league play will host first-round playoff games while the HDL's third seed will travel for its postseason opener.
"Coming in, we didn't talk about it (playoff positioning) or anything," Penney said. "In hindsight, knowing now we had a chance to shore up for the most part (a home playoff berth) and then see the way we started game, that's not a good deal. The bottom line is we still control a lot of things, but that's not a big issue to me right now. We need to get better as team and take care of business Tuesday night."
A Tuesday crossover league home game against Carson is next up on the Spanish Springs schedule. Tip time is slated for 7 p.m.


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It would seem that for the sake of the OP, Cone material does not matter as he is comparing two different subwoofers. Wouldn't that then mean that all things considered are not equal? To keep things simple, both HSU and Rythmik designed each sub to perform best using the materials they chose to use.
post #31 of 53
1/5/12 at 2:47pm


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Perfect Alignment. Whether your SN-95 or New Edge leads the herd on the street or the track, getting a good alignment is critical. Make it easy to get things lined up right with a set of Steeda's adjustable caster/camber plates.
Double Adjustable. Steeda's advanced caster/camber plate design means you can independently adjust caster without affecting camber. That means you (or your shop) can easily adjust the variables that control how fast your tires wear and how well your Mustang handles without compromise. No need to disassemble your plates to switch between road racing and street settings.
Ideal for Lowered 'Stangs. If you have lowered your Mustang, you may not be able to get your suspension aligned correctly, resulting in accelerated tire wear or less-than-ideal handling. Steeda's caster/camber plates have the largest uninterrupted adjustment range of all aftermarket caster/camber plates so getting your lowered 'Stang aligned is straightforward and worry-free.
Premium Quality. Steeda's caster/camber plates are made using aircraft-quality materials for superior performance. The top plate is made from 7075 aircraft alloy aluminum, which is twice as strong as 6061 aluminum used by other brands. These plates also feature a Teflon lined stainless steel bearing, and are 40% lighter than other aftermarket 4-bolt plates.
Lifetime Warranty. Steeda is so confident that these are the finest caster/camber plates you can buy, they back them with a lifetime warranty.
Application. These Steeda Caster/Camber plates are designed for 1994 to 2004 Mustangs.
Mustang Fitment: 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004 Details >>


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This is a great tool that does the job perfectly every time.
It is not cheap, but it pays itself back very quickly in a professional workshop.
If you are interested enough to be reading this review, then you definitely need this reamer. I vacillated for weeks trying to decide whether to order it, because the reamer seems quite expensive and I don't need to do this operation very often. But five minutes after receiving it, I knew getting it was the right decision. It does the job quickly, precisely, and easily. Just follow the directions. In my case, my first project didn't involve expanding an existing end pin, but creating a new jack hole. It was quite simple to drill a 1/4" hole, vastly easier than drilling a 15/32" or 1/2" hole, and from there it was duck soup to ream out the additional material.
However, I've given this reamer four stars instead of five, because the end of the reamer is a cylindrical shaft. This is fine for putting into a power drill chuck, but in my case I'd rather ream by hand. I wound up using a bit brace, but I would have preferred an easy way to attach a handle. Perhaps a cross-drilled hole or a flat side would make this easier. However it is a minor complaint and the reamer worked flawlessly with a bit brace.
I decided to finally go ahead and splash out on this specialized tool. I should have splashed out two years ago!
What used to be a 20 minute job of creating a perfect hole for an endpin jack is now a 1 minute job.
I just had to install a Baggs Anthem pickup in a Martin Benezza Bianca, and I could do it with confidence.
I LOVE this reamer. Thanks Stewmac!
This quality reamer is a must-have for any shop that installs pickups requiring an end jack. Fast, smooth, perfect results.
A well made tool. Good for endpins and endpin jacks as well. I would recommend this tool
If you're fitting end pin jacks in acoustic guitars this reamer is just the very best tool for the job. No risk of damage to the finish and it cuts quickly
Great tool and cuts well although I would prefer a `t` handle instead of using it in a drill.
This tool, along with Guitar Player Repair Guide, made installing a pickup in my Martin a piece of cake. Take from Dan Erlewine himself, jobs like this are always easier when you use the proper tools.
Expensive - but I would not attempt an endpin installation without it.
Works well. Makes a really smooth hole. Do some for friends to get your money back.
To add items to your order, select the check box next to the item you want. You can edit the quantity you wish to purchase here, or in Your Order.
To add items to your saved list, select the check boxes next to the items you want. You can edit the quantity you wish to save here, or in your Saved List.


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Later this month, some of the nation's top automotive journalists will gather in Hell, Mich., 60 miles west of Detroit, for their annual three-day shakedown of the best of the year's new car and trucks.
The back-to-back comparison tests are part of the work that goes into the selection of the North American Car and Truck/Utility of the Year award, now in its 20th year, which will be announced at the Detroit auto show in January.
Winnowing the 10 contenders for the truck award has been simpler than on the car side because the original list contained only 15 vehicles. Oddly, three of the five vehicles that didn't make the cut were from Mercedes: The G, GL, and GLK. They are fine vehicles all, but they didn't clear the bar for innovation and value that are among the qualities on which the writers grade the entries.
While the jurors (of whom I am one) won't be voting until December, it is possible to make some informed guesses about which way they are leaning. Last week, I broke down the list of nominees for the car award. This week, I will try my luck with trucks, sport utilities, and crossovers.
The jurors who pick the North American Car of the Year have come out with their shortlist. Our juror gives his odds.


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Welcome to
SIUE Web Radio!
- SIUE Web Radio ... Now with More Streaming Options!
- Find us on Facebook and Twitter!
SIUE Web Radio's now available here by a click of a button! Wanna launch in an external player? Click the link below the SIUE Web Radio interface and launch in your favorite player (including Windows Media Player and iTunes!) But we're not done yet. SIUE Web Radio goes mobile with the TuneIn Radio App. Search for SIUE WebRadio and add us to your favorites and listen to us streaming live from your mobile devices!
Find us on your favorite Social Networks! Get connected with your favorite Web Radio show hosts by logging on to http://www.facebook.com/siuewebradio or follow us on Twitter @siuewebradio!


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Temp: 12°C
I would like to congratulate Coleraine and other Local Road services in opting not to cut the road side verges to preserve and help the butterfly, bees, insects and flora etc. It is lovely to see the colour this brings and the various birds and wildlife which is in much need of forage since we have had particularly hard winters.This also must have saved in the cost in respect of man hours it takes to cut them the saving in fuel costs, not to mention the environmental benefit as a whole.So well done, we need more of these ideas.
Was this review helpful (Yes: 1, No: 0)?
Barbara Laverty, 07/08/2013
I would like to thank everyone who worked so hard to keep the main roads clear when it snowed, I had to travel 2 Belfast city airport from Newcastle on Friday 22 and sat 23 to try to get a flight to London. I was amazed at how clear the roads were. Thanks a million for working so hard and doing a great job. Ruth Donnelly
Was this review helpful (Yes: 3, No: 2)?
Ruth Donnelly, 25/03/2013
No thanks, take me to the site.


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CONSIDER the figures: In 1980, only 60 hotels and resorts offered spa programs in the United States. During the 1980s, that figure doubled. By 1999, more than 400 hotels offered some form of on-site spa facility, according to Spa Finders, which specializes in booking spa trips.
"In recent years, spas have become to hotels and resorts what swimming pools were in the 1960s and golf courses were (and are) in the decades following," claims Mary Tabacchi, PhD, professor of nutrition, wellness, and spa management at Cornell University's School of Hotel Administration. "In fact, spas are one of the fast-growing segments of the hospitality industry."
It seems that every hotel worth its mineral salts is building or expanding a spa. And many properties that cater predominantly to the corporate meetings and incentives market are convinced that a spa is another draw for this market. What is behind this trend, and does it really appeal to meetings groups, or just to leisure travelers?
STRESS Reducers The major reason for the surge in spa facilities is stress, Tabacchi explains. As people become increasingly concerned about the havoc stress can wreak on their physical and mental well-being, they are looking for answers, for modes of stress reduction. And golf, the most popular business sport, is not always a stress reliever, notes Tabacchi, especially when one is trying to decide how to lose to the boss without being obvious about it, or if one is just having a bad day on the course.
"We had a meeting at a conference center/spa last week," reports Joan Eisenstodt of Washington, D.C.-based Eisenstodt Associates. "The group, all women who work in the field of economic development, thoroughly enjoyed and appreciated the opportunity to work in an atmosphere that allowed them to relax and not fight the elements."
The increasing number of business women has been a factor in the popularity and proliferation of spas. But men are also contributing to the cause as they quickly catch on to the spa phenomenon. According to the International SPA Association (iSPA, www.experienceispa.com), 35 percent of the resort spa market is made up of men.
Indeed, as Generation X grows up, golf may no longer be the be-all and end-all of business meeting networking and fun. Notes Nancy Robbins, of Boston-based NDF Communications, "The younger groups are much more experiential. And they are more health conscious."
Elizabeth Zielinski, the president of Fairfax,Va.-based Meeting Horizons, concurs, adding "the boom in the dot-coms has led to a younger clientele. This group doesn't see golf as the only way to skin a cat. Younger executives simply aren't inclined to squander more than four hours out of a valuable day making contacts on the golf course. It's not a good return on investment as far as their time is concerned."
She adds that "as executives and meeting attendees become more diverse, so do their interests. And that is why you are seeing such a proliferation of spas. Spas are a wonderful alternative that can provide opportunities for personal relaxation, stress reduction and networking through recreation, regardless of someone's age, gender, or background."
OVERCOMING Challenges Nonetheless, many business travelers still believe in stereotypes when it comes to spas, thinking of them as proverbial "fat farms"--stand-alone facilities featuring a regimen of carrot sticks and strenuous exercise. Other outdated perceptions are that spas are for the rich and famous or just for women.
Moreover, many in the business world have yet to be sold on the merits of spas as places for serious meetings. Bonnie Weiss, director of pharmaceutical sales for Hyatt Hotels & Resorts, Old Greenwich, Conn., says the groups she deals with may want health clubs and/or fitness centers, but not spas per se. In other words, most of her clients are interested in working out--not getting worked on. Says Weiss, "People generally don't have the time for spa services, or they just aren't familiar with the philosophy behind spas."
But these days spas are much more than diet centers or places for massages and manicures for the R&R set. In the 1990s, spas have evolved into centers of fitness, wellness, relaxation, and invigoration for travelers young and old, male and female, leisure and business. Spas now continually update their offerings with new treatments, workshops, and services.
"There is such a wide variety of spas to choose from. Some are European in nature, with luxurious marble decor and familiar treatments such as facials, body wraps, and Swedish massages," says Laura Gydesen, national sales manager for KSL (the parent company of such well-known spas as Hawaii's Grand Wailea, California's La Quinta, and the Spa at Doral in Florida). Others have a more holistic, Eastern feel, and some focus more on recreation than relaxation. "Because each spa has a different personality, you need to get a sense of what each one is about in order to choose a facility that matches with your business culture," she says.
And where spas were once destinations in and of themselves, nowadays, the trend is for spa development within existing properties. In other words, the spa is not the sole focal point, as it is at destination spas such as Canyon Ranch in Tucson, Ariz., but one more component on the amenity menu available to guests.
"For the meeting planner, the presence of a spa becomes a qualifier," says Judy Singer, president and co-owner of Health Fitness Dynamics Inc., a spa-consulting firm based in Pompano Beach, Fla. "A spa allows another option to help balance the conference agenda. Meeting planner Janet Cone, of Boston-based JMC Associates, concurs. "I look at the spa as just one more alternative for recreation," says Cone. "And it serves as a great balance to golf."
BENEFITS Abound "People are not just juggling plates these days," says John DeFontes, spa director at the Centre for Well-Being at The Phoenician in Scottsdale, Ariz. "They are juggling platters. Business travelers are looking for ways to create balance in their lives, and they want to learn lessons that they can apply in their everyday life." That's why elements such as meditation, yoga, personal growth seminars, and stress management workshops have been added to many spa menus.
While many of these activities may seem individual in nature, all can be adapted to a group setting. And the creative meeting planner can work with a spa director to develop other active group exercises, ranging from wellness seminars to nutrition workshops to creative recreation such as Corporate Olympics or other teambuilding programs.
For example, at The Centre for Well-Being, spa employees often lead "energy breaks" during coffee breaks. According to DeFontes, these five- to 15-minute sessions consist "of stretching and breathing exercises designed to wake everyone up and move the blood around."
Whether the transition between work and workout, be it of a physical or psychological nature, takes place during the course of a business session or after hours, Health Fitness Dynamics' Singer says the payoff "is greater focus, which will lead to more alert meeting attendees and more productive meetings."


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New 2013 Subaru Outback, BRZ, Legacy, Forester, Tribeca or Impreza in Langhorne
Purchase a Subaru in Langhorne from the friendly and helpful folks at Reedman-Toll Subaru. We have the expertise to get you behind the wheel of the new 2013 Subaru that meets all of your requirements. The Reedman-Toll Subaru sales team is ready to locate a new car that you can afford and be completely satisfied with. Test drive the all new Outback, Legacy, BRZ, Forester, Tribeca, Impreza, and many other vehicles, by visiting Reedman-Toll Subaru today. We will get you onto the Langhorne streets in the new Subaru you have been dreaming of.


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1010 Dixie Hwy, 2nd Floor
Chicago Heights, IL 60411
Phone: 708-754-8885 Or 877-927-8387
Fax: 708-754-9882
View Map: - -
Normal working hours are 8:00am to 4:30pm Monday through Friday. In an effort to better serve the veteran and family members, upon request Vet Centers will provide services after normal work hours and/or on weekends.
Veterans Crisis Line:
1-800-273-8255 (Press 1)
Social Media
U.S. Department of Veterans Affairs | 810 Vermont Avenue, NW Washington DC 20420
Last updated March 11, 2013.


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The best of Rosa Passos [sound recording].
Despite the fact that this is a hodgepodge of Rosa tracks from throughout her career, there's a consistently relaxed feel to this collection of samba and MPB.
Recommended by David
Amorosa [sound recording]
Diana Krall, watch your back! Brazilian music isn't known for its powerhouse vocalists, so Rosa Passos' delicate murmur is perfect for this romantic collection, and it's a treat to hear her cover some of the same songs that Diana Krall has made her fortune with.
Recommended by David
Merriweather post pavilion [sound recording]
It's been quite a while that a CD made me sit up and take notice like this one. Because I'm a geezer, I've been listening to music since they recorded on shellac, so the influences I can hear run the gamut from the Beatles and the Beach Boys to My Bloody Valentine and even My Morning Jacket. What I find so appealing is that all these combine in new ways, and you never know what'll bubble up into the mix next.
Suggested by David
Song for my father [sound recording] : (cantiga para meu pai)
I got into Horace Silver in a backwards way; listening to "Song for My Father" on a Blue Note anthology, I thought "Pretty cool that old guy slipping in a Steely Dan reference!" Then I read that Silver recorded the track in 1964... If you listen to "Rikki Don't Lose That Number" by Steely Dan, the first few seconds are a direct lift/tribute, and rightly so, it's a great jazz album.
Recommended by David
Preludes for piano, books 1 & 2 [sound recording]
While many composers wrote "pure music", Debussy never shied away from painting specific pictures with his melodies, and some of his most ethereal are in this collection.
Recommended by David
After Miles Davis, Stan Getz is the definition of cool in jazz, and this classic recording features his breakout song "The Girl from Ipanema". Put this on and summer begins...
Recommended by David
Santogold [sound recording].
Listening to the first few tracks, I thought, "Oh, another Two-Tone revival!" But Santogold have more up their collective sleeves than ska/reggae influences -- this is a fun grab-bag of diverse styles.
Suggested by David
Beat this! [sound recording] : the best of the English Beat.
This is a great collection by The (English) Beat, who were on the other end of the ska revival in Britain in the late 70's. Features half of their 5 star first album "I Just Can't Stop It" plus some later, less infectious singles -- but you get the bonus dub of "Stand Down, Margaret", alone worth the price of admission.
Recommended by David
On the corner [sound recording]
Man, was this album trashed upon its initial release! Miles was accused of dumbing down his sound in an attempt to cash in on the way more lucrative rock market. I confess I avoided this one at the time, but listening to it now, I hear the template that Herbie Hancock simplified and then took to the bank a year later with "Head Hunters". In Miles' version, the sound is densely layered over a dynamite rhythm section; still Miles all the way.
Recommended (way too late!) by David
Rising Down
Long one of the most creative forces in hip-hop, this 2008 release ranks among the best The Roots have produced. Dark, entrancing songs compliment the rapping of Black Thought, as well as several strong guest MC appearances. The social commentary on this album is biting and insightful. Worth a serious listen by anyone who enjoys rap and hip-hop. Recommended by Chy
The Roots


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It's easy with this Electric Meat Grinder. Great for all you guys who like doin' it yourself, from the killin' to the grillin'. Save money by processing your own venison, beef, elk and more. Powerful motor churns out up to 6 lbs. of meat per minute.
Stainless steel exterior makes for easy cleaning and maintenance. Commercial grade unit includes a stainless steel pan and 3 blade sizes. Small enough to easily fit on a countertop, measures 15" l. x 18 1/2" h. x 12" w. 110 volts / 60 Hz, UL Listed.
Become a meat maestro by ordering today! Order yours ONLINE now!
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Buffalo Tools® Sportsman 1 HP CommercialElectric Meat Grinder
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Simmonds was born in Hertfordshire in 1972, and her decision to take an MA in Creative Writing at the University of East Anglia was reached after the sudden death of her father when she was 27 :"It made me think seriously about what I was doing with my life, and I knew the only thing I really loved doing was writing." She graduated in 2002, and in the same year received an Eric Gregory Award from the Society of Authors. In 2004, Snug was a winner in the Poetry Business competition and was subsequently published by Smith/Doorstop.
Simmonds recently "got hooked" on writing short stories. She says of this shift in medium: "I'm attracted to the short story because, like a poem, it can't tell you everything and doesn't seek to. Like a poem, the short story taps you on the shoulder and then leaves." . In 2007 her story Pentecost was shortlisted for the Asham Award. She has also "experimented" with playwriting, and her first radio play Poetry for Beginners, a comic drama set on a creative writing residential course, was broadcast on Radio 4 in 2008.
Sunday at the Skin Laundrette juxtaposes the everyday with the metaphysical - as, for instance, in 'Leftovers', where she writes "Lit like a tabernacle, the fridge/ does not contain a miracle/but only bits of bits in bowls", even though the icons displayed in this metaphorical house of worship are nothing more wondrous than non-descript something-or-others, shapeless and chilled. Similarly, in the title poem, we are confronted by the surreal scene of people removing and cleansing their skins. This state of complete nakedness allows them to "work out once again where their souls are hiding". Both of these poems can be heard on this Archive recording.
Kathryn Simmonds reads her work with a slight smile in her voice, as if she is relishing what she is about to tell us, thus highlighting the PBS Selector's reference to her "sharp warm wit…her theatricality and storytelling". This serves to draw the reader, and here the listener, in "to something deeper" - towards the mysteries which lie within the ordinary.
Kathryn Simmonds' recording was made on January 27th 2009 at the Audio Workshop, London and was produced by Anne Rosenfeld.


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Make sure you look through the Wicked Boston tickets currently available at TicketNetwork.com. We have great prices on all Wicked tickets in Boston, so get yours today!
Sorry! We couldn't find any events for Wicked in Boston.
Wicked tickets are essential for any theater fan including those fans in Boston. TicketNetwork.com has an incredible selection of seats to any theatre event including Wicked Boston tickets. If you are one of the many Wicked fans in Boston and want to have a great experience, make sure to purchase your Wicked tickets Boston today while you still have the chance!


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Can you identify these photos?
A reader has provided us with a number of photos believed to be from the 1800s. Do you know anything about this photo? If so, please let us know in the comments area below. (Note: The last photo in this slideshow is believed to include Edward Oscar Thackston, center, with his arms crossed).
Photo: Courtesy