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April 15 2014 BOOKLIST
April 2014
Find more Best Fiction for Young Adults
The Best Fiction for Young Adults list is compiled annually by a committee of the Young Adult Library Services Association (YALSA) and comprises fiction appropriate for ages 12 to 18. Titles published in 2011 are noted; all others were published in 2012. The committee's top 10 choices are identified with a star (*).
*Aristotle and Dante Discover the Secrets of the Universe. By Benjamin Alire Sáenz. Simon & Schuster, $16.99 (9781442408920).
Aristotle and Dante meet in the summer of 1987, and while totally different, they come to mean more to one another than they ever could have imagined. A 2013 Printz Honor Book, the 2013 Pura Belpré Author Award winner, the 2013 Stonewall Children's and Young Adult Literature Award winner, a 2013 Notable Children's Book, and a 2013 Top 10 Rainbow Project Book.
Ask the Passengers. By A. S. King. Little, Brown, $17.99 (9780316194686).
Astrid Jones, who just moved from the big city to a small town, discovers her sexuality and, most importantly, herself. A 2013 Top 10 Rainbow Project Book.
Au Revoir, Crazy European Chick. By Joe Schreiber. 2011. Houghton, $16.99 (9780547577388).
Perry's priorities shift when the geeky Lithuanian exchange student his parents make him take to the prom ends up being a vengeful assassin in need of transportation to her "hits."
Bad Boy. By Dream Jordan. St. Martin's/Griffin, $9.99 (9780312549978).
Kate has been institutionalized her entire life, but things start to look up when she connects with a handsome stranger. But can she heed the warning signs of his abusive behavior?
Beautiful Music for Ugly Children. By Kristin Cronn-Millis. Flux, $9.99 (9780738732510).
Transgender Elizabeth/Gabe has two sides: everyone knows the A side, and now he wants you to get to know the B side. A 2013 Top 10 Rainbow Project Book.
Beneath a Meth Moon. By Jacqueline Woodson. Penguin/Nancy Paulsen, $16.99 (9780399252501).
When Laurel moves to a new town, she's introduced to meth, or "the moon." Soon, she's addicted. A 2013 Top 10 Quick Pick for Reluctant Young Adult Readers.
Bitterblue. By Kristin Cashore. Dial, $19.99 (9780803734739).
Bitterblue has to save her kingdom from her father's destructive past. Along the way, she gains friends and enemies and a greater understanding of her role in restoring the peace.
The Book of Blood and Shadow. By Robin Wasserman. Knopf, $17.99 (9780375868764).
On the same night, Nora's best friend is murdered and her boyfriend disappears. When she starts looking for answers, Nora finds cryptic clues that lead to more than she bargained for.
*Boy21. By Matthew Quick. Little, Brown, $17.99 (9780316127974).
This chronicle of grief makes parallels between Finley's silence and immersion in the repetition of basketball and Boy21's belief that his murdered parents will return from space and take him to the cosmos.
The Brides of Rollrock Island. By Margo Lanagan. Knopf, $17.99 (9780375869198).
On an island where life is hard, Misskaella discovers she has the power to pull humans from the seals cavorting in the sea—and there are consequences for her actions.
The Butterfly Clues. By Kate Ellison. Egmont, $17.99 (9781606842638).
Obsessive-compulsive disorder is not all Lo must deal with when she accidentally witnesses a murder and tries to solve it.
BZRK. By Michael Grant. Egmont, $17.99 (9781606843123).
A war is raging in the nano, where bots and nanobots battle in the brain for control of the human race. For the soldiers of BZRK and AFCG, it's victory or madness.
Call the Shots. By Don Calame. Candlewick, $16.99 (9780763655563).
Sean, Matt, and Coop have pulled off a few schemes in the past, but can they manage to make a low-budget horror film about the attack of zombie-vampire humanzees?
Catch & Release. By Blythe Woolston. Carolrhoda/Lab, $17.95 (9780761377559).
Body parts are among the things once-pretty Polly and football star Odd lost when they were struck by a flesh-eating disease. Can a road trip heal them?
A Certain October. By Angela Johnson. Simon & Schuster, $16.99 (9780689865053).
After surviving a train accident that killed her friend, Scotty must reevaluate her life and find a way to forgive herself and move forward.
Chomp. By Carl Hiaasen. Knopf, $16.99 (9780375868429).
Wahoo and his family are exotic animal wranglers. When they get contacted to provide animals for the show Expedition Survival, they agree—but things go from bad to worse, in the funniest possible way.
Cinder. By Marissa Meyer. Feiwel and Friends, $17.99 (9780312641894).
Cyborg Cinder, a mechanic in the chaotic street market of New Beijing, who is threatened by disease and aliens, meets Prince Kai when he brings a beloved robot in for repair.
*Code Name Verity. By Elizabeth Wein. Disney/Hyperion, $16.99 (9781423152194).
Verity and Maddie, a British pilot, are friends working in the war effort. When the Gestapo captures Verity after a crash-landing in France, she trades information for freedom. A 2013 Printz Honor Book and a Top 10 Amelia Bloomer list.
A Confusion of Princes. By Garth Nix. Harper, $17.99 (9780060096946).
When Prince Khemri comes of age, he finds he has a lot to learn about the intergalactic empire he serves. While on a secret mission to hone his skills, he meets Raine, a young woman who changes his perspective.
Croak. By Gina Damico. Houghton, $8.99 (9780547608327).
In this snarky, funny novel, Lex is a grim reaper who finds her calling in helping others move on to the afterlife.
Curveball: The Year I Lost My Grip. By Jordan Sonnenblick. Scholastic, $17.99 (9780545320696).
After Peter endures a sports-ending injury, he discovers that life can curve in new directions and not always in the way he anticipates.
The Dark Unwinding. By Sharon Cameron. Scholastic, $17.99 (9780545327862).
Sent to Stranwyne to commit her uncle Tully to an asylum, Katherine discovers a windup world full of technological marvels.
The Disenchantments. By Nina LaCour. Dutton, $16.99 (9780525422198).
Colby and his friends' band, The Disenchantments, go touring for a week following graduation from San Francisco to Portland. Along the way, they try and figure out what's next in their lives.
*The Diviners. By Libba Bray. Little, Brown, $19.99 (9780316126113).
In the museum of the creepy crawlies, a new evil has awoken—the Pentacle Killer, who might be the reincarnation of a religious zealot named Naughty John. It's up to Evie and her friends to investigate.
Dodger. By Terry Pratchett. Harper, $17.99 (9780062009494).
Dodger is the canniest cove in all of London, scheming with Dickens, glad-handing Disraeli, and even getting the upper hand over Sweeney Todd in his quest to protect an anonymous girl. A 2013 Printz Honor Book.
Don't Turn Around. By Michelle Gagnon. Harper, $17.99 (9780062102904).
Computer "hactivists" Peter and Noa uncover a conspiracy: a shady corporation is involved in Project Persephone, a secret program involving stealing homeless children to be experimented on in an unspecified way.
Dragonswood. By Janet Lee Carey. Dial, $17.99 (9780803735040).
Tess has endured a lot in her short life: she has witnessed an execution, watched her siblings die, and been accused of witchcraft and tortured. She's now poised for a magical adventure that could bring dragons, fairies, and humans together.
The Drowned Cities. By Paolo Bacigalupi. Little, Brown, $17.99 (9780316056243).
Mahlia and Mouse are cast-off refugees from the Drowned Cities of a war-torn future American Southeast when they meet Tool, a half-man genetically engineered for one thing: killing.
Dust Girl. By Sarah Zettel. Random, $17.99 (9780375869389).
When her mother goes missing during a dust storm in the 1930s, Callie, half-mortal, half-fae, sets off from her Kansas home to try and find both her mother and the father she's never met.
*Enchanted. By Alethea Kontis. Harcourt, $16.99 (9780547645704).
Sunday—the seventh daughter of a seventh son—may be able to write the story of her own life . . . with the help of an enchanted frog.
The Encyclopedia of Me. By Karen Rivers. Scholastic/Arthur A. Levine, $16.99 (9780545310284).
While grounded over the summer, 13-year-old Tink writes an encyclopedia of her life. Entries in A include "Aaron-Martin, Isadora (Tink)," "Aardvark," and "Adventure."
Endangered. By Eliot Schrefer. Scholastic, $17.99 (9780545165761).
This book of friendship between a human, 14-year-old Sophie, and a bonobo, Otto, is also a harrowing portrait of a country at war.
Eve & Adam. By Michael Grant and Katherine Applegate. Feiwel and Friends, $17.99 (9780312583514).
What if you could design the perfect boy? Eve is given the chance, but there are consequences to playing god.
*Every Day. By David Levithan. Knopf, $16.99 (9780307931887).
Every day, A wakes up in the body of a different person. Under these extraordinary circumstances, how can love survive?
Every Other Day. By Jennifer Lynn Barnes. 2011. Egmont, $17.99 (9781606841693).
Sixteen-year-old Kali alternates between being a normal 16-year-old one day and a vampirish demon hunter the next.
The False Prince. By Jennifer A. Nielsen. Scholastic, $17.99 (9780545284134).
Sage, a street-savvy orphan, and two other boys are recruited by Conner, a nobleman who wants to remake them in the image of Prince Jaron, the lost prince of Carthya.
The Fault in Our Stars. By John Green. Dutton, $17.99 (9780525478812).
Hazel and Gus are both Cancer Kids with very different prognoses when they meet in a support group and bond over what they share outside of their disease.
The Final Four. By Paul Volponi. Viking, $16.99 (9780670012640).
Experience the excitement of March Madness from the point of view of those who know it the best: the players.
Fire in the Streets. By Kekla Magoon. Aladdin, $15.99 (9781442422308).
Fourteen-year-old Maxie's attachment to the Black Panthers in Chicago in the late sixties gradually conflicts with other loyalties.
The Freedom Maze. By Delia Sherman. 2011. Big Mouth, $16.95 (9781931520300).
Forced to spend her summer at her grandmother's southern house in the 1960s, Sophie unwittingly finds herself transported to the Civil War era as a slave of her ancestors.
Froi of the Exiles: The Lumatere Chronicles. By Melina Marchetta. 2011. Candlewick, $18.99 (9780763647599).
Three years after Finnikin of the Rock completed his journey back to Lumatere, young Froi is sent on a remarkable journey of his own.
The Ghost of Graylock. By Dan Poblocki. Scholastic, $16.99 (9780545402682).
Neil, an amateur ghost hunter, is thrilled that he and his older sister, Bree, are summering near a psychiatric hospital that closed more than a decade ago. But not for long.
The Good Braider. By Terry Farish. Amazon Children's, $17.99 (9780761462675).
Told in verse, this is the story of Viola's escape from the Sudan, her long and arduous journey to the U.S., and her struggle with the emotional effects that still linger.
Graffiti Moon. By Cath Crowley. Knopf, $16.99 (9780375869532).
Lucy has a crush on Shadow, a local graffiti artist. Little does she know that Ed, the boy she meets and grows to know, is, in fact, Shadow.
Grave Mercy. By Robin LaFevers. Houghton, $16.99 (9780547628349).
Ismae, a daughter of death trained by the Convent as an assassin, is assigned to assist Duval, the bastard brother of her ruler in this alternate-medieval-history novel.
Have a Nice Day. By Julie Halpern. Feiwel and Friends, $16.99 (9780312606602).
After a three-week stint at a mental institution, Anna discovers that maintaining her improved outlook is a challenge as the stresses of life that sent her there in the first place are pretty much the same.
I Hunt Killers. By Barry Lyga. Little, Brown, $17.99 (9780316125840).
Jazz, the son of one of the most notorious serial killers, must come to terms with his upbringing by hunting down a new serial killer in his hometown. A 2013 Top 10 Quick Pick for Reluctant Young Adult Readers.
The Immortal Rules. By Julie Kagawa. HarlequinTeen, $18.99 (9780373210510).
Allison survives on the fringes of the city by scavenging for food and banding together with other human runaways. However, the situation changes drastically when she finds herself at the top of the food chain.
In Darkness. By Nick Lake. Bloomsbury, $17.99 (9781599907437).
Trapped in darkness in Haiti hundreds of years apart, gangster Shorty and slave rebellion leader Touissaint-Louverture find their lives are intertwined as Shorty tries to survive the 2010 earthquake. The 2013 Michael L. Printz Award winner.
Insignia. By S. J. Kincaid. HarperCollins/Katherine Tegen, $17.99 (9780062092991).
In this futuristic novel, Tom is great at one thing: gaming. When he's given the chance to make something of himself in the military, he jumps at it. But can he beat the enemy?
Island of Thieves. By Josh Lacey. Houghton, $15.99 (9780547763279).
An unexpected adventure with Uncle Harvey will leave Tom's life changed forever . . . that is, if they can make it out of South America alive.
Keeping the Castle. By Patrice Kindl. Viking, $16.99 (9780670014385).
The only way Althea Crawley can hope to keep the family home, a dilapidated castle, is to marry rich. Unfortunately, she must vie for the affections of too few men with her older stepsisters.
Kill Me Softly. By Sarah Cross. Egmont, $17.99 (9781606843239).
Mira runs away a week before her sixteenth birthday to her birthplace of Beau Rivage—and discovers a mysterious world. There are nods to many fairy tales throughout, but that doesn't mean Mira is guaranteed happily-ever-after.
The Last Dragonslayer. By Jasper Fforde. Harcourt, $16.99 (9780547738475).
With magic drying up in the United Kingdom, it's hard for a freelance magical agency to stay afloat, especially with the rumors and prophecies of the death of the last dragon.
Lions of Little Rock. By Kristin Levine. Putnam, $16.99 (9780399256448).
Painfully shy Marlee lives in Little Rock and makes friends with Lizzie in 1958. When Lizzie, a light-skinned black passing for white, is thrown out of school, the two find themselves involved in political turmoil.
The List. By Siobhan Vivian. Scholastic, $17.99 (9780545169172).
The list of both the hottest and ugliest girls of Mount Washington High is finally out—and there are eight teens whose lives will be changed.
Long Lankin. By Lindsey Barraclough. Candlewick, $16.99 (9780763658083).
It's 1958, and a town is paralyzed with fear over the presence of a nightmarish creature, Long Lankin. But sisters Cora and Mimi learn that the creature may be the least of their problems.
Love & Haight. By Susan Carlton. Holt, $16.99 (9780805080971).
Chloe and MJ are spending their Christmas vacation in San Francisco. While MJ is looking for a good time, Chloe is looking for an abortion—but in 1971, abortions, while legal, aren't easy to find.
Love & Leftovers. By Sarah Tregay. HarperCollins/Katherine Tegan, $17.99 (9780062023582).
In this novel in verse, Marcie's parents' divorce splits her family between Idaho and New Hampshire, and a sexy new schoolmate challenges her relationship with her boyfriend back home.
*Me and Earl and the Dying Girl. By Jesse Andrews. Abrams/Amulet, $16.95 (9781419701764).
In this "funny" cancer book, Greg and Earl are forced to spend time with a classmate recently diagnosed with leukemia.
The Miseducation of Cameron Post. By emily m. danforth. HarperCollins/Balzer and Bray, $17.99 (9780062020567).
Cameron explores her lesbian sexuality in small-town Montana in the early 1990s before being sent by her conservative aunt to God's Promise, a school to "cure" homosexual tendencies. A 2013 William C. Morris Award Finalist and a 2013 Top 10 Rainbow Project Book.
Monstrous Beauty. By Elizabeth Fama. Farrar, $17.99 (9780374373665).
Syrenka, a vicious mermaid who's a victim of circumstance, and Hester, a modern-day teen who's a victim of her family's tragic past, have a lot more in common than they think.
My Book of Life by Angel. By Martine Leavitt. Farrar, $17.99 (9780374351236).
In this gritty, raw novel-in-verse, Angel is motivated to escape her life of drugs and prostitution when she takes an 11-year-old girl, Melli, under her wing.
My Life Next Door. By Huntley Fitzpatrick. Dial, $17.99 (9780803736993).
Samantha Reed is curious about the large, boisterous Garrett family living next door . . . then one day, Jase Garrett climbs up to her hidden perch.
*Never Fall Down. By Patricia McCormick. HarperCollins/Balzar and Bray, $17.99 (9780061730931).
Arn is taken from his home by the Khmer Rouge and forced to become a child soldier in this brutal, haunting novel based on a true story.
No Crystal Stair. By Vaunda Micheaux Nelson. Illus. by R. Gregory Christie. Carolrhoda/Lab, $17.95 (9780761361695).
The fictionalized but carefully researched life of Nelson's great-uncle Lewis Michaux, the celebrated Harlem bookseller. A 2013 Coretta Scott King Author Honor Book.
October Mourning: A Song for Matthew Shepard. By Leslea Newman. Candlewick, $15.99 (9780763658076).
In 1998, Matthew Shepard was robbed, beaten and left to die tied to a fence in a field in Wyoming. The events surrounding his death are told through various forms of poetry and from varying points of view. A 2013 Stonewall Children's and a Young Adult Literature Honor Book.
The Peculiars. By Maureen Doyle McQuerry. Abrams/Amulet, $16.95 (9781419701788).
Lena, of questionable lineage, is left destitute on her way to the frontier; is recruited as a spy; infiltrates the library and home of a wealthy recluse; and discovers genocide may be coming.
Personal Effects. By E. M. Kokie. Candlewick, $16.99 (9780763655273).
Matt's brother has died fighting for his country, and Matt has the remnants of his personal belongings. Through these, Matt discovers a side of his brother he never knew.
Planesrunner. By Ian McDonald. 2011. Prometheus, $16.95 (9781616145415).
Convinced his dad was kidnapped, Everett uses his computer expertise, his soccer skills, and his math knowledge to try to go after him—even into another universe.
The Pledge. By Kimberly Derting. 2011. Simon & Schuster/Margaret K. McElderry, $16.99 (9781442422018).
In a world where each class system has their own language, Charlie is the only one who can understand them all. What happens when people figure out her secret?
Promise the Night. By Michaela MacColl. Chronicle, $16.99 (9780811876254).
This is the story of famous aviator Beryl Markham's childhood in Kenya complete with racehorses, lions, and Nandi neighbors during a time when white women were expected to be ladies—and Beryl was anything but.
Purity. By Jackson Pearce. Little, Brown, $17.99 (9780316182461).
Shelby promised her dying mother three things: listen to her father, love as much as possible, and live without restraint. What happens when promise one runs up against promises two and three?
Radiant Days. By Elizabeth Hand. Viking, $17.99 (9780670011353).
Art student Merle and poet Arthur Rimbaud may live in separate continents and time periods, but one night together will change their lives forever.
Railsea. By China Miéville. Illus. by the author. Del Ray, $18 (9780345524522).
The unending space where the railsea ends and where angels roam is a legend, and it's where Sham wants to go. However, Captain Naphi has other plans.
*The Raven Boys. By Maggie Stiefvater. Scholastic, $18.99 (9780545424929).
Blue Sargent has been told that a kiss will kill her true love. She stays away from boys, but when one boy's ghost shows up, Blue understands that she can no longer avoid the Raven Boys.
Scarlet. By A. C. Gaughen. Walker, $17.99 (9780802723468).
Scarlet, a spunky lady-thief, has made a home in Sherwood Forest with Robin Hood and his band of thieves, but a face from the past may put her forest life and people she loves in jeopardy.
Second Chance Summer. By Morgan Matson. Simon & Schuster, $16.99 (9781416990673).
As her father dies of cancer, Taylor's family is spending one last summer together at their house on the lake.
See You at Harry's. By Jo Knowles. Candlewick, $16.99 (9780763654078).
Harry's, the restaurant owned by 12-year-old Fern's family, has always been a gathering place, but when tragedy takes Charlie, her sticky, smelly younger brother, nothing will ever be the same. A 2013 Notable Children's Book.
*Seraphina. By Rachel Hartman. Random, $17.99 (9780375866562).
Part-human, part-dragon, Seraphina must hide her half-breed heritage as the tenuous peace between two realms—dragon and human—is on the verge of collapse. The 2013 William C. Morris Award winner and a 2013 Notable Children's Book.
Shadow and Bone. By Leigh Bardugo. Holt, $18 (9780805094596).
In this fantasy set in a war-torn world, Alina discovers she has secret powers and must abolish the monsters of the Fold.
Shadowfell. By Juliet Marillier. Knopf, $16.99 (9780375869549).
Frightened of being made a king's hostage if her powers are revealed, Neryn must decide whether or not to trust taciturn, mysterious Flint, who has won her in a bet.
The Silence of Murder. By Dandi Daley Mackall. 2011. Knopf, $16.99 (9780375968962).
An 18-year-old autistic boy has been put on trial for the murder of a local coach. Only one person thinks he's innocent. What really happened?
Somebody Please Tell Me Who I Am. By Harry Mazer and Peter Lerangis. Simon & Schuster, $15.99 (9781416938958).
Ben Bright's deployment to the Middle East stresses his relationships with his friends and family, but nothing can prepare them for the way he returns home. A 2013 Schneider Family Book Award winner.
Something like Normal. By Trish Doller. Bloomsbury, $16.99 (9781599908441).
Travis, a young marine, deals with life at home after his best friend is killed in Afghanistan.
Sons of the 613. By Michael Rubens. Clarion, $16.99 (9780547612164).
Having skimped on prep sessions for his bar mitzvah, Isaac gets schooled in what it means to be a man by older brother Josh.
Speechless. By Hannah Harrington. HarlequinTeen, $9.99 (9780373210527).
Chelsea tells a secret that almost causes a boy to die. As a result, she takes a vow of silence to avoid doing more harm.
The Storyteller. By Antonia Michaelis. Abrams/Amulet, $18.95 (9781419700477).
Anna falls in love not only with Abel, the boy she has a crush on, but also the fairy tale he tells his younger sister. When people in the tale turn up dead, Anna has to choose between love and doing the right thing.
Such Wicked Intent: The Apprenticeship of Victor Frankenstein, Book Two. By Kenneth Oppel. Simon & Schuster, $16.99 (9781442403185).
Try as he might, Victor cannot swear off the two great temptations in his life: the power offered by the dark sciences and his love for his brother's fiancée.
The Sweetest Spell. By Suzanne Selfors. Walker, $16.99 (9780802723765).
Emmeline Thistle has survived death a couple of times thanks to cows coming to her rescue. But will she be able to find true love and also the long-lost secret of chocolate?
Team Human. By Justine Larbalestier and Sarah Rees Brennan. HarperTeen, $17.99 (9780062089649).
Vampires may be an everyday part of life, but Mel still isn't thrilled when her best friend, Cathy, suddenly wants to become one.
This Is Not a Test. By Courtney Summers. St. Martin's/Griffith, $9.99 (9780312656744).
The world is in ruin, zombies are everywhere, and six teens are barricaded inside their old high school. Sixteen-year-old Sloan doesn't want to survive. A 2013 Top 10 Quick Pick for Reluctant Young Adult Readers and a 2013 Alex Award winner.
Throne of Glass. By Sarah J. Maas. Bloomsbury, $17.99 (9781599906959).
Left for dead in a notorious prison work camp, Celaena is given a second chance at freedom by the Crown Prince himself—in a cutthroat tournament of assassins.
Tiger Lily. By Jodi Lynn Anderson. HarperTeen, $17.99 (9780062003256).
This is the story of the fierce Tiger Lily and her thorny romance with the legendary Peter Pan.
The Traitor and the Tunnel. By Y. S. Lee. Candlewick, $16.99 (9780763653163).
Mary Lang is thrown into the thick of a murder mystery, involving both the British royal family and her own long-lost father. The clues bring her closer to the truth but deeper into trouble.
The Unbearable Book Club for Unsinkable Girls. By Julie Schumacher. Delacorte, $16.99 (9780385737739).
What would you do if you were forced to join a mother-daughter book club with girls you've never met? Ugh, that is exactly what happens to Adrienne Haus.
Under the Never Sky. By Veronica Rossi. Harper, $17.99 (9780062072030).
Aria has grown up living in the safety of the domes, while Peregrine is a savage outsider. When a series of events leads to Aria's banishment, Peregrine helps her survive.
Unspoken: The Lynburn Legacy. By Sarah Rees Brennan. Random, $18.99 (9780375870415).
Kami's imaginary friend—a boy named Jared—turns out to be not so imaginary after all, and meeting him brings mystery and conflict.
The Vanishing Game. By Kate Kae Myers. Bloomsbury, $16.99 (9781599906942).
Jocelyn unexpectedly receives a letter from her dead brother, Jack—and it sends her on a hunt through her past.
The Wicked and the Just. By J. Anderson Coats. Harcourt, $16.99 (9780547688374).
In 1293, Cecily and her father leave England for Wales, where the king offers opportunities to those settling in the newly conquered land. Miserable and willful, Cecily tries to assert her authority, only to be thwarted by a servant girl her own age.
Wonder Show. By Hannah Barnaby. Houghton, $16.99 (9780547599809).
Portia is looking for a new beginning and a place to belong. Does she have a strong enough constitution to do it among the freaks of a traveling circus? A 2013 William C. Morris Award Finalist.
Zero. By Tom Leveen. Random, $16.99 (9780375869211).
Zero didn't get a scholarship to art school, so she's stuck in Phoenix trying to figure out how to emulate Dali when she falls for the drummer of Gothic Rainbow.


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All The Right ERP QuestionsSeptember 2, 2009 6:02 am | Comments
By Jay Deakins - September 2, 2009 Integrated enterprise resource planning (ERP) software is the backbone of your business, as it handles everything from lab management to invoicing.
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ERIC MORTENSEN - September 2, 2009 PORTLAND, Ore. (AP) - With a national push to develop alternatives to fossil fuels, Oregon may seem well-positioned to benefit.
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Productivity Up 6.6 Percent As Companies Cut CostsSeptember 2, 2009 4:37 am | Comments
MARTIN CRUTSINGER AP Economics Writer - September 2, 2009 WASHINGTON (AP) - Worker productivity grew at the fastest pace in nearly six years in the spring while labor costs fell by the most in nine years, as companies slashed costs to survive the recession.
DOE Selects Biofuels Projects To Receive $21MSeptember 1, 2009 12:53 pm | Comments
WASHINGTON, DC (AP) - U.S. Department of Energy Secretary Steven Chu announced today that up to $21 million will be made available for the selection of five projects that will develop supply systems to handle and deliver high tonnage biomass feedstocks for cellulosic biofuels production.

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Local Offers
Save $25.00 on Pest Control with a new service contract when you schedule a free inspection or buy online.
Save $75.00 on Termite Control with a new service contract.
Save $35.00 on Rodent & Insulation with a new service contract.
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What people are saying about Truly Nolen of Lakeland
Both Troy T and Allen L should be given employees of the year. Both went out of their way to explain how and why, the process needed to make sure our Termite problem was corrected. This was on our yearly inspection. We still had some termites that had stayed in a door jam and only in the door jam for almost a year. I have replaced the complete door jam. Allen has reinstalled the barrier. Again I would like say Thank You.
Rating: 4 of 5
Mike S.
Submitted via Truly Nolen Website
I am very pleased to send you this recommendation to recognize this young man. Alan definitely is an excellent representative of your company; he is mannerly, polite and job efficient. Besides he explained to me what he was doing and he went about doing his job with a high degree of professionalism. He is dedicated to his job/position and more importantly he satisfies the client/customer. Alan went the extra mile for me today advising me of the condition of the under-carriage of my home, which was quite excellent but he also told me that an air-duct was not fully connected. He connected it properly. Alan also advised me about the dead and decaying shrubs/ trees ;he checked them for living termites and treated them as a precaution. I really appreciate his thorough job/treatment and the extras that he provided. Alan does your company proud as he is an accountable and responsible employee.
Rating: 5 of 5
Dennis S.
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Truly Nolen of America Announces West Palm Beach Branch Manager Promotion
Truly Nolen of America, Inc., the largest family-owned pest control company in the United States, is pleased to announce the promotion of Arthur Pegler to branch manager of the company's West Palm Beach branch. Having begun the manager-in-training program in … Continue reading
Truly Nolen Joins the Fountain Hills Community
Company announces new branch in this tight-knit suburb outside Scottsdale WHAT: Fountain Hills residents, rejoice! Truly Nolen, the largest family-owned pest control company in America, is moving in. With the support of the Fountain Hills Chamber of Commerce, the new … Continue reading
Watch Your Step for Scorpions Frightening Pest may be Southwest's Public Enemy No. 1
One of the most infamous of pests, the scorpion is one of the most difficult to eliminate. They spend most of their time tucked away in cracks or crevices and are even found in children's sand boxes. Although scorpions are … Continue reading
Cities Served by Truly Nolen of Lakeland:
ZIPs Served by Truly Nolen of Lakeland:
33801, 33803, 33805, 33809, 33810, 33811, 33812, 33813, 33815, 33820, 33823, 33825, 33826, 33827, 33830, 33834, 33835, 33838, 33839, 33840, 33841, 33843, 33846, 33847, 33849, 33850, 33851, 33852, 33853, 33855, 33857, 33858, 33859, 33860, 33862, 33863, 33868, 33870, 33871, 33872, 33873, 33875, 33876, 33877, 33880, 33881, 33884, 33898, 33960
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Asustek Computer has announced PadFone 2. Building upon the PadFone combination of an Android smartphone and dockable tablet for mobile flexibility, PadFone 2 consists of a higher specification quad-core, LTE-equipped smartphone and a redesigned tablet.
PadFone 2 is a 4.7-inch Android smartphone with specifications that docks with the PadFone 2 station to become a 10.1-inch tablet. Apps are optimized to support both tablet and phone modes, with transition between smartphone and tablet screen sizes.
The combined weight of both PadFone 2 and PadFone 2 Station is 649g, and the dock mechanism has been redesigned to require just one step to use. PadFone 2 is 9mm at its thickest point.
The PadFone 2 features a 2140mAh battery provides up to 16 hours of 3G talk-time and 13 hours of Wi-Fi web browsing, while PadFone 2 Station's 5000mAh battery gives up to 36 hours of 3G talk-time. PadFone 2 Station's internal battery also has enough capacity to recharge the docked PadFone 2 three times over.
- Trends in the upstream LED equipment and materials industries, 2H13
This report examines the outlook for upstream, which includes MOCVD equipment, rare earth materials and sapphire substrates, is also particularly significant as an indicator of trends in the LED industry as a whole over the next year.
- Global AMOLED market analysis and forecast, 2011-2015
This report analyzes the current state of development and strategies of the two largest AMOLED panel makers, Samsung and LG Display, examines the potential of the AMOLED handset panel and OLED TV markets, and takes an in-depth look at the competitiveness of S. Korea in the AMOLED sector.


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22 Apr
Hello Hudson Valley
Welcome to the NEW ADHD ENTERTAINMENT MUSIC REVIEW BLOG. OR THE ADHD DAILY DOSE …ONCE I MOVE IT. I AM JUST GETTING STARTED HERE …and what a more fitting way than to do a review of my son ( B-Rock)first gig at the Loft..what a nite it was!!!! The rappers were rocking well in to 1 in the morning, and the floor was shaking so much I though I was going to wind up in the Chance . Read more…
Categories: Uncategorized adhd records, b-rock, brockdamic, central valley, concerts, cornwall, croton, cryme rate, dutchess county, ECP, fishkill, goshen ny, heavyweight, highland falls, highland mills, hopsin, hudson valley, inde bands, indy bands, jimmy beanz, kingston ny, local gigs, marlboro ny, music reviews, new windsor, new york city, newburgh ny, orange county ny, poughkeepsie, sullivan county, the chance, the loft, tosha lynn, ulstercounty, upstate ny, wadhd podacast, wappingers falls ny, washingtonville, weschester, west point, woodbury commons


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Verizon's Knee Jerk Collection Agency Impulse
Posted by Patchblue on 01/14/2008
BOSTON, MASSACHUSETTS -- I thought it important to share with My 3Cents' readers the content of the following letter sent to Verizon:
Enclosed is a check for $85.75 payable to Verizon. We ceased doing business with your company in October and obviously for good reasons. We had been in and out of town and dealing with various emergencies over the past three months and never realized that we owed this final amount. But rather than providing us the courtesy of a phone call, your company dispatched a collection agency; a fact that we were unaware of until we received another bill this month (January 08) for the amount above. Subsequently we telephoned Verizon and were promptly transferred to a collection agency. We had been Verizon customers for many years and paid our bills on time and in full. In spite of protests from my wife, who was a loyal Verizon customer, in October I chose to switch to Comcast because they charge considerably less, their customer service is better (though also flawed), and they do not penalize customers for coming out to the house for repairs if the fault is in the equipment, unlike Verizon. Now you have provided us with yet another reason. I feel it is not enough to merely send you this letter, though you seemed to think it perfectly acceptable to send out a single notice (which we did not see) before turning to a collection agency, thus impacting negatively on our credit.
So I am also taking the opportunity provided by new technology to post portions of this letter on the Internet. Hopefully it will discourage others from doing business with a company that deserves no more than a D-minus for customer service and an F for common-business sense.
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Posted by BobJohn on 2008-01-15:
"We had been in and out of town and dealing with various emergencies over the past three months and never realized that we owed this final amount." Are you saying Verizon didn't send you any bills in that 3 month period stating you owed them money or that you ignored them? After 3 months without a payment Verizon turned your account over to a collection agency. I wouldn't call Verizon's waiting 3 months to turn the account over to collections a 'knee jerk impulse'.
Posted by patchblue on 2008-01-15:
What I'm saying is that I survey bills very carefully, albeit that we were in and out of town. After we terminated our service with Verizon in October we paid what we thought was the final bill. What we thought Verizon may or may not have done in terms of mailed notices can only be ascertained by what we actually received. What we received was a notice in January (two days ago) indicating that we still had a final bill. When I called to pay that final bill that is when I was transfered to a collection agency. What I'm also saying in this regard is that in the past-- with AT&T for example-- we received the courtesy of a phone call if a payment was deemed problematic. That did not occur here, though it would have solved the problem for both Verizon and for us. SO the "knee jerk" reaction is how I describe Verizon's response to a consumer with a history of paying on time and in full. In other words, there was no pattern of payment problems that should have led to sending this bill to a collection agency. The pattern should have alerted Verizon to the possibility that communication was the problem not negligencce.
Posted by 3centfred on 2008-03-05:
I had an almost identical experience with Verizon. When I spoke with a Verizon manager and informed that I had never been notified by phone or mail during the 90 days that any payment was missing, she said that it is not cost-effective for Verizon to send or call with followup notices! Please update if you were able to make any headway with getting the collection cleared from your credit report.
Posted by dGooch on 2008-03-21:
I completely understand your issues with verizon's billing. I have been a customer of their Fios TV/Internet since October '07, and I have yet to receive a single paper bill in the mail. I can't create an online account to pay the bill because I do not know my account number since I haven't received a bill. I called numerous times, each time being placed on hold for up to an hour at a time. it is now March 2008, I still have yet to receive a bill. I called to cancel my service, and they guaranteed me that I'd receive a bill within two weeks. That was back in January......
I refuse to pay the bill over the phone because I want to SEE what I am getting charged for (wouldn't you??). They have now sent me to a third-party collections agency, and clearly this is not my fault as I have tried time and again to receive a bill so I can make a payment. I never saw a company that didn't WANT to take your money (until, of course, they sent me to collections). What a joke.
I called today to cancel my service and to receive my final (and FIRST) bill, and they are closed because it's Good Friday. Yet, their collection agency was open to call me on the same day. Nice Verizon, nice.
Posted by TK9510 on 2008-05-23:
Absolutley correct. The same thing happened to me. We terminated our phone service in favor of a better carrier over 6 months ago, and its now that I find out from their collection agency, NCO Financial, another gem of ignorance contributing to the human gene pool, that I owe $151. I ask from who and when and they say that they charge these add-ons fees, like call-waiting, etc (which we never had) after the account has been closed and it goes to collections, with no knowledge of this to me until now or courtesy of a final bill.
Folks, please, please, please - save yourself the headache and DON"T USE VERIZON. The more people that stay away from Verizon, the better. Maybe they'll be able to hear US now, eh?
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Violates agreement. Price is bait and switch gimmick
Posted by Ceciliob1 on 11/16/2007
MCLEAN, VIRGINIA -- On July 1st. 2007 I subscribed the Verizon FIOS TV, Phone and Internet service. Promised price: $99.99. What do they charge? Never less than $ 130.00. The complain process is a torture. It takes 20 to 30 minutes to talk to a human. After the ordeal they apologize. Promise a credit to reflect the contacted price. Next bill the credit shows up but new charges also show up. It is very aggravating. I would not recommend Verizon to anyone. The customer service is very bad. The firm seems interested in making a quick buck out of deception, bad service and strong arm. When I say I want out they say I should pay a several hundred dollar fee for early termination, but I should be confirmed: "next month your bill will come corrected!" Not truth. The following month new charges appear so the bill is also inflated.
Did I mention that I sent four letters to Verizon? Well the first letter was mailed October 6th. So far no response.
If you want keep your sanity, keep distance from Verizon!!!!
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Posted by voiceoff on 2007-11-18:
So they actually corrected the bill? That's good. But somehow some other charges were on instead? Clarify what they are and maybe they will reverse as well. But the time spent correcting is too much.
Posted by ceciliob1 on 2007-11-19:
As I said the bill get partially correct and in the same bill the "Credit" appears new wrong charges are made. It is just a momentary correction. The VERIZON billing system is rigged to overcharge the customer.
I had this problem before when I asked to not have a long distance carrier. But is was just a couple of months. After that I lost the money but the long distance chages were permanently off. Now with the FIOS TV service strange charges have a strong latency.
Posted by David Lee on 2013-02-13:
I don't know anything about Verizon wireless, but I do know their services in land line phone, DSL, FIOS and TV. It is STUPID for anyone to use Verizon services, period. I will never TOUCH Verizon for anything. I have to go to MIT to get my "Verizon Bill" Phd. degree to understand their monthly bill.
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My Nightmare Experience With Verizon Telephone
Posted by Box city on 03/12/2010
By Howard Suer
President, Box City, Inc.
I rarely become angry, as a matter of fact, I'm probably one of the most even tempered people you will ever meet.
Today, however, I was so mistreated and abused by a monopoly telephone company, that my anger almost overcame my ability to think rationally.
It all started quite innocently. We're moving our Marina del Rey store to a new location on April 1. I was in the new store measuring and planning where to put things such as shelves, etc.
I needed to call the Department of Water and Power, the Gas Company, the security alarm company, the electrician, the painter, rubbish collection, and numerous others. My only means of communication was my Verizon cell phone, which only had two bars (indicating the battery was getting low).
I decided the call the telephone company to have a phone put in the new store immediately since I was spending so much time there. . . . Thus was the beginning of a horrible nightmare. Let me give you the scenario; I called 411 information for the number of Verizon telephone. The operator said, the number is . . . And then connected me. . . . Then came a series of recorded questions requiring me to say something or press keys. I followed the instructions implicitly and finally received a recorded message stating that all service personnel were busy and my call would be answered in the order it was received.
So far this was all a little annoying, but understandable. The announcement repeated itself every minute or so for about 5 minutes and then announced that this was the last announcement and I would hear music until a service attendant was available. For almost 20 minutes I listened to that annoying music on my cell phone and finally hung up. I called back about 15 minutes later and went through the same procedure until after 16 minutes a man came on the line. I gave our local phone number (310) 305-4682. After looking our account up he said, Oh, you are a key business account. Let me give you a direct number before I connect. You. He gave me the number: (800) 606-8855, and it started ringing, and ringing until finally their automatic system picked it up and asked all the same questions over again while I pressed keys in response. Finally announcing, all of our service personnel are busy helping others. Your call will be answered in the order it was received. Then, that same music for several minutes interrupted by another announcement every few minutes until finally a human being answered. I explained what I wanted and he quickly responded- - let me connect you to the department that handles that. More music, more announcements until finally a very pleasant female voice came on, Can I help you? Oh, I thought to myself, I'm finally getting service. After giving her all the information I had previously given to several people before she looked up our account and said, Oh, I see you are a key business account. Let me give you their direct number before I connect you. The number is; (800) 606-8855. Whoa, I said, that's the number I just called and he connected me to you! She responded, Hmm. Let me call them and find out why they referred you to me. Once again, that annoying music for several minutes. She came back every few minutes apologizing for keeping me waiting. This went on for almost 18 minutes until I finally hung up. This time, Furious, I dialed 1-(800) 606-8855 and kept pressing 0 until I finally got a human. She asked me what state I was in and I whimpered, California. She then asked me the city and street address. I said, Los Angeles, 13452 Washington Blvd. After several seconds she said, Is that East Washington Blvd. or West Washington Blvd.? WEST, I replied. We only service up to 13100 numbers, you must be in another phone company district. You can try calling AT&T . We can provide you with your same phone number forwarded to AT&T for $16.85 per month.
After I hung up, I went to the motel right next door to the east and inquired who their phone service provider was. Verizon was the reply. Then I visited the sport memorabilia store next door to the west and asked the same question. Verizon was the reply.
The busy day had slipped away from me and I accomplished nothing because of the damned inefficiency of VERIZON telephone company.
When the California Public Utilities Commission regulated the phone companies they were so customer service oriented that it was a pleasure to deal with them. Now that they have a MONOPOLY and we customers have no where else to turn. They have become too powerful. Apparently Customer Service takes a back seat to the BOTTOM LINE on their financial statement. They have become abusive.
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Posted by Anonymous on 2010-03-12:
Another business's service provider has no bearing on your particular service choice. There are many reason's why you can't get Verizon. It could have been a misunderstanding, a service locked location, address discrepancy etc.
You say you went next door this way and next door that way, but what were the addresses? I admit being on hold is annoying, but there are a lot of people who use Verizon.
Posted by Miltiades on 2010-03-13:
Interesting - this reflects the poor service I've also received from Verizon in recent months.
They don't care about land lines; the CEO even said that "land lines are dead" in speech some months ago. Verizon doesn't deserve one's trust, but then few businesses are trustworthy these days. These companies need to be regulated more strictly; they've been allowed to fleece the consumers. Note the ratings of Verizon on this site.
Posted by PepperElf on 2010-03-13:
in a way i'm not surprised at that statement.
in a computer class i take the instructor asked the class who had a landline... less than half of the class raised hands.
tho i'm not surprised at the runaround
when i called verizon to set up dsl... it took FOREVER for them to get me to the right number, and i was trying to buy service
all that time.. only to find out they didn't even service my area anyway O_o
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Verizon Employee
Posted by Integrity2371 on 03/05/2009
I can vouch for this behavior. I am also an employee at Verizon and I have to agree that they will suspend you for 5 or 10 days if you are observed not offering products to a customer. The pressure to sell products are so bad that a lot of employees are getting stress related illness such as high blood pressure and having anxiety attacks. There are rules that we have now that state that if a customer wants to speak with a supervisor about billing the consultant must handle, the help desk set up to assist customers with bills will no longer assist these customers. It is putting the agents in a bind because we have not been properly trained to explain the bills to the customers and we know that we can no longer transfer the customers over to the department that can. Floor supervisors are suppose to assist with calls now but they don't even want to deal with it so they tell you to take a call back for the customer, yet the agent in the meantime is held accountable for the amount of time that the customer is on the line. If you have a customer on the line for over 9 mins, even if you are trying to provide good customer service, you have a supervisor or floor support coming to your desk telling you to get the customer off the phone because you have been on the call to long. When was providing outstanding customer service to a customer timed?
Then you have the employees that are adding products to customers accounts without the customers authorization just so they can Win daily contest, trips, and monthly bonuses. The sad part is that the supervisors are aware but don't care as long as the agents are meeting their goals which will in turn help them to meet their goals so they can get the other 30% of their pay, as they are now on a 70/30 pay scale. That means if your team doesn't meet goal you will get 70% of your pay but not the other 30%. So GOOD OLE customer service is definitely out the window at Verizon. It's the old bait in switch in effect, tell customers enough of what they need to know to get the sale, or just add to account and they will call back to have it cancelled when they realize they are being charged.
So Please Please read your bills and make sure that what you ask for is all you are paying for. And if they ask for your email address or discuss sending you something free for 14 days or 30 days...please know that nothing in life is free and you will be billed even if you don't download the free trial, so be aware
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Posted by Anonymous on 2009-03-05:
The last paragraph of your post has the best message.
I have worked in customer service many years (never with Verizon so I won't pretend to know what goes on there), in various positions, so I do understand the pressure of meeting goals. The phone reps job is by far the hardest, it also has the highest turnover rate, which nearly always boils down to pure burnout.
What I've found over the years is that the best impact you can make is to keep talking to your management, and if they aren't listening, go to the next level, and so on. Also, if you have an HR staff onsite, request to meet with them. Do your best to follow the chain of command so you don't "appear" to be acting with any malicious intent.
Posted by AT the end on 2009-03-12:
Your comments are enlightening, and indicate the level of contempt Verizon has for employees. I am already a victim of the level of contempt Verizon has for customers.
Posted by BoA Pissed Customer on 2009-03-19:
I, too, am a victim of the level of contempt Verizon has for its customers. They manipulate your time for some of the SMALLEST requests. The right hand doesn't even know what the left hand is doing. One rep will tell you one thing, and when you discuss it with another, they will tell you the first rep was wrong. They undermine each other on a daily basis.
I AM a customer service nightmare, I will freely admit. I think I have Verizon to blame for at least part of that, since I have been on the phone for them for HOURS in the past month because they OVERCHARGED my checking account (this was not an auto-draft, this was me telling an individual how much to charge against my debit card, he entered the wrong amount, and overdrafted me) It has taken me a good portion of the last 3 weeks to get them to reimburse me the overdraft fees!
It's no wonder employees are having anxiety attacks! I also have a friend who works with Bank of America who is suffering from anxiety because his department is slowly being outsourced! Corporate America is nothing but a BULLY to the consumer! THEY write the rules and expect the CONSUMER to abide by whatever it is the corporation says is law, and there is nothing the consumer can do about it!
Posted by bcuzihad2 on 2009-06-19:
You ought to be ashamed of yourself! You say you work for the company?? Well I am an employee as well and though I may not agree with all of the things that go on in the company, its BUSINESS!! And I am sure that just about any big business is about the same. Especially now. Businesses want to make money and employees want to get paid. Bottom line. It is YOUR JOB to explain bills and do it as efficiently as possible..not to pass it off to anyone else to handle the call for you. If you don't know how, then you need to get trained to do so. If you are concerned about your handle time, then take a commitment and tell the customer that you will call them back and stick to your commitment. You have to be responsible for yourself, not putting the blame all on the company. If you do work for the company and you don't agree to the requirements set out for you, why are you still working there?
I can't even comment on how the customer's are treated because honestly, I feel for a lot of the customer's and I personally do my best for the one's that I deal with. I cannot speak for any other representative though. I just had to post on this because you as an employee of all people shouldnt be here trashing the company that is putting food on your table.
Posted by Verizon Requires Firing on 2012-02-19:
The reason why turnover is so high in these call centers is that Verizon actually demands writing up and firing for not getting all the metrics. I was fired several months ago because the Average Handle Time was too high. They write you up/fire you for call times being too high, not passing almost all the surveys, if your personal time is too high, After call work being too high, transfer rate being too high (They set the transfer rate requirement so abysmally low that you have to give the number out in order to meet that metric) Adherence--better not be on a long call that will make you late taking your break..yup, got a writeup on that one too. If customer is not satisfied, even if you couldn't give an upgrade they don't qualify for, they will fail you if they get to do a survey. Just failing 2 out of 15 surveys is too many already. The pressure put on employees is unbelievable, I don't know how they keep anyone. The managers have to fire you, or they can get fired. They fired an associate director for not being strict enough to get those numbers. They make it impossible since great customer service cannot usually be done in 8 minutes or less, especially FCR-First call resolution.
Posted by More Change on 2012-10-18:
Verizon has assed upgrades and daily surveys from what I hear. It is almost impossible to keep that job. I feel for employees, as they have to try to make the customer happy when policy wont give them authority. Many times, policy doesn't allow an early upgrade, so how is penalizing employees for failed surveys fair?
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Verizon Needs to go back to "Customer Service 101" Class
Posted by DixB on 05/07/2005
VIRGINIA -- I moved into an apartment a month ago. I ordered phone service from Verizon, both a main line and a line for fax. The first person to show up here was in a bad mood. She didn't like have to install a 2nd line in the apartment (I guess nobody in apartments wants an extra line) and told me the wiring in the basement of the building was bad and it probably wouldn't work. Well...she was correct. It didn't....and it hasn't. I asked her if I could get an additional jack put in for line 1 and she said I'd have to call and schedule that for another visit.
So...I called Verizon back and scheduled a 2nd visit for an additional jack and to repair my fax line that had never worked.
When that technician walked in the door last week, I told her my fax line had never worked and I wanted to make sure they weren't going to charge me for it. She called the company and came back to me and verified it didn't work. She said to wait about 3 hours and try it then. (She never did anything while she was here but make a phone call so why should it work?)
Then, she walked out. She didn't put in my jack. I called Verizon again and they said I'll have to get another service appt. The technician that walked out that day wrote up a report that she put the jack in. She LIED!
Then yesterday, I was supposed to have my 3rd scheduled service call. I had to wait at my apartment (take off from work) for the 2:00-6:00pm window in order to get a service call to install the jack and check the fax line. No one ever showed up. At 6:01pm I called Verizon and found out the business office is closed.
So...I'll have to call Monday for a 4th visit to get my fax line working and that additional jack. I'm not that confident that it is ever going to happen.
In my view, Verizon needs to go back to school and learn some Customer Service skills.
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Posted by LadyMoondancer on 2005-05-08:
You are so right that Verizon needs Customer Services skills.
I had my phone number changed back in Oct.2003. On the next bill, there was a charge for voice mail service thru another company, for the person who had the phone number before me. I called Verizon immediately and they said I had to call the other company. I called them and told them that I never had Voice mail and never heard of their company. They said to call Verizon. I called them back and they said they couldn't remove the charge until the voice mail company posted the request.
I told Verizon that was nonsense, it was clear that my name was not S. A, but R. P. the phone number was given to me on Oct 1, and these charges were placed on my bill 3 days later. I told them that it was their responsibilty to give me a phone number that was free and clear, and why was a charge from S.A, a different person, put on my bill in the first place?
Do you know it took 5 months of bickering and calling back and forth between Verizon and the voice mail company to get the lousy $13.00 off my bill! And how it happened was, a nice lady said she would apply something called a "chargeback" to me bill, meaning the $13.00 would be charged back to the voice mail company. So why wasn't done in the first place? And why was a charge to a different person put on my bill anyway?
DixB, good luck, hope all goes well!
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Billing Fraud
Posted by CDRice on 11/05/2010
Junction Box my phone service connects to
1 VERIZON WAY, BASKING RIDGE, NEW JERSEY -- Over a period of time we have lost phone service due to unmaintained Verizon equipment on three occasions. In each case we were without service for 5 days and received no credit on our bill. The problems were in the Junction Boxes located every 50 to 100 yards along the street. They were bent, had their covers missing and wires hanging down on the ground. When the service tech was asked why he did not repair the boxes, he stated that company policy was to do no more than required to get me back in service as they wanted everybody to switch to FiOS which was not yet available. (It's now available but at a higher cost) On another occasion an underground transformer/junction exploded causing an estimated 2 to 3 square mile area to lose phone service for from 4 to 14 days. We were without service for 11 days and they gave us $2.00 credit on a $30.00+ bill.
Then a little over a year ago I called Verizon at the number that appears on their bills to see what I could do about long distance service. (My 91 year old mother had made a long distance call which AT&T charged us $25.00 for.) After a number of "if this punch this number" type transfers, I found myself talking to a sales representative I explained the problem and mentioned that I would be needing cable service shortly as Our residence will only be able to receive 2 TV chanels (at most) by antenna from the new HD transmissions. He suggested a combined package that would include TV, Phone & Internet for $69.95 plus $5.00 for a second converter box plus Taxes and government fees. He stated that there would be a $200.00 equipment deposit that would be returned via a $5.00 per month credit on my bill. I agreed to this.
My first bill was over $130.00. I tried complaining and was given the runaround. I filed a complaint with the FCC and received a letter from them stating that Verizon would be correcting the problem and the FCC was closing the case. Also, when I received my next bank statement, the equipment deposit had been removed from my bank account by DirecTV though I have never authorized Verizon to give my personal bank information to DirecTV.
Shortly thereafter, I received a call from a Verizon representative that said the person who sold me the service was not a Verizon employee but an outside source Verizon uses to sell services. The representative agreed to correct the problem. The next bill was lower but still not correct. Over a period of months and several phone calls and e-mails, the bill finally came close to the agreed amount but was still higher than it should have been by a few dollars. Nine or Ten months ago my bill went up $15.00. I assumed it was the DirecTV fee increase. and though it was earlier than I expected the increase, I paid it. When I examined my bill more closely a couple months ago, I found 14.95 charges for something called Streaming Flix on my last 2 bills (A service that no one in our household would be interested in). I contacted a Verizon supervisor who, when I offered to sue Holly Hess, Ivan Seidenberg CEO/Chairman of the Board (who resides at 3817 Quail Hollow Lane, West Nylack NY 10065 with his wife Phyllis "a large contributor to George Bush's Presidential Campaigns), Tom Tauke, Suleirman Hessami & Verizon's President Virginia Ruesterholz (who resides at 44 Van Cortland Way, Baskiing Ridge NJ 07920), agreed to remove those charges and prevent it from occurring again.
Afterwards, I examined all my bills for the last 10 months, I found 6 more months that I had been carged for that service. I have been unable to get anyone at Verizon to discuss the problem nor do they respond to faxes or e-mails. In searching 'Streaming Flix' on the internet, I find hundreds if not thousands with this complaint.
They also have billed me $2.50 per month for late fees, the last two months. even though I mail the payment within 5 days of receiving it. Their bills are dated about the 19th of the month but I don't receive them till the first week of the following month. Therefore, I do not know if the fees are because I have deducted the illegal charges from my bill or if they actually consider the payments late.
And finally: My latest bill includes a $5.00 charge for something called TV.
I just discovered that Ivan Seidenberg has been replaced as CEO by Lowell McAdam, which might account for Seidenberg's failure to respond to E-Mails or Faxes. I expect to have Lowell's residence address shortly.
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Posted by Alain on 2010-11-06:
Nice information. Please do keep us updated. I'll keep this handy for friends.
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Verizon's Incompetence Amazes Me
Posted by BoSoxFan on 06/10/2009
Due to our family never being home and the constant static in our phone line that had been present from day one, we decided to cancel our $90 a month residential Verizon line and strictly use cell phones. I also would like to point out that the $90 wasn't the original amount we had agreed to when we got the service....the cost seemed to jump from $40+, to $50+, then up to $90 in a year, with no rhyme or reason. Our Verizon statements were paperless, and our monthly payment was automatically debited from our checking account. In December of 2008, I cancelled our service. The rep, of course, tried to sell me a $20 'emergency' land line, and after repeatedly telling him no, he cancelled our account. Since it was auto debit, I assumed Verizon would deduct the final amount due and that would be the end of it, like MOST ethical companies do and have done for me in the past. I was told no different and had no reason to believe otherwise. Today, June 10, 2009, I received a letter in the mail. It was from an attorney that Verizon uses to collect their debt, stating that I owed $34.38. Until today, I have received NO request for any type of payment from Verizon - no postal mail, no email, no calls on my cell, and they do have my cell number - NOTHING.
I hadn't the slightest idea that I owed them anything until today. The only thing I ever receive from them are emails trying to sell me their 'money saving' products, blah, blah...one would think that if they can send spam referencing your old account, they can let you know you have a balance due. And why would they be trying to drum business from a residential account owner who supposedly owes them money? Needless to say, I was irate. I immediately called the attorney and expressed my displeasure over the entire issue, and did my best to keep my cool. The representative was very courteous and upon reviewing just much time had elapsed - 6 months - before Verizon decided to inform me that I owed them money, completely understood why I was fuming. She stated that in her dealings with Verizon, once you cancel your account, they do not deduct any more funds from your checking account. News to me. That would've been great info to have had the representative been kind enough to share. I believe that saying this representative was incompetent would be an understatement. How on earth would I have known there was an amount due, and what the amount was?
I guess I was supposed to pull a figure out of my rear end. Ready to spit nails at this point, I continued to maintain my composure, as it wasn't her fault that Verizon had royally screwed up, and she herself admitted that what Verizon did was unacceptable. I paid the balance due prior to ending the call, because I just wanted it done with. Obviously, if I was paying $90 a month, auto debit, certainly the $35 balance wouldn't have been a problem had the idiots let me know that it was due. I work for the US Treasury, and can lose my job over a collection or judgment - they do not take that lightly. I am held at a very high standard in regards to financial obligations. Verizon put my career at risk, along with my integrity and credit score, when they made this error. I'm almost afraid to pull my credit report, after reading the numerous blogs and complaints about Verizon's lack of professionalism, not to mention this blunder. To send me nothing - NOTHING - alerting me that I had a balance due is poor customer service and very unprofessional.
It infuriates me that they can send me emails referencing my old account and making offers and bribes to come back. I have two words for Verizon - HELL NO. If I ever need a second line, it'll be with Vonage. I actually considered switching my cell over to Verizon once my Sprint contract ran out. Monkeys will fly out of my behind before that happens. They continue to operate in this unethical and unprofessional manner because they have no real competition, and know they will get away with it. The way my account was handled was just WRONG – period. There's no other way to put it. IT WAS WRONG.
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The Absolute Worst Phone Company
Posted by Info625 on 07/11/2013
Basically, constant service interruptions. Once for 4 weeks we had no service and we are a business. Their own technician told me many business customers in my area are switching to Time Warner cable. It's cheaper and newer lines so no interruption in service. I'm switching tomorrow.
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Posted by CU on 2013-07-11:
Be sure and let us know how that works out for you.
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Bad Service
Posted by Shs556 on 03/21/2013
PHILADELPHIA, PENNSYLVANIA -- It's been several months in trying to get my messages! Verizon is holding my telephone messages hostage!! My doctors, friends, family tell me that they leave messages and I am unable to receive them. I used to have an answering machine that took my messages. I was assured to get those messages. Since Verizon has been involved with my phone, I have not received one message. People tell me to delete/empty my mailbox because my mailbox is full; I can't even access my mailbox!
Five (5 ) different representatives give me some number to dial, and then the system does not recognize my telephone number...uuugh!! I'm really frustrated and need some help!! I'm so disappointed in the Verizon service that I thought was so efficient.
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Posted by Alain on 2013-03-22:
See if you can get Verizon to send a tech out to fix the problem. If they refuse or can't fix it, you may want to consider using another phone company.
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Posted by Mkbanuelos on 09/10/2012
AZUSA, CALIFORNIA -- I started having trouble with my land line 10 days ago, where certain people would call me and all I heard was static. Others would call and the phone would be fine. I had the people that called check their lines and everything was fine. I called Verizon was went through the ritual of giving them my telephone number, Name, Address etc, finally they told me I had the wrong department (which was the number listed on my bill). They transferred me to the "Phone" tech and I was kept waiting for 20 more minutes. After talking to the tech and followed their instructions of disconnecting the cordless phones and also the hardwired phones, nothing changed. they told me that they would run a check on my line and call me back, which they never did, I called back the next day and went through the same baloney all over again, explaining the problem, being put on hold for over 1/2 hour, then finally talking to someone but they were unable to help. Now this was two days ago, since it was Saturday, they couldn't send someone out until Monday or Tuesday. Today, Monday, I get a text message on my cell, saying that an agent was "dispatched" and was on his way. After about an hour, I get ANOTHE text, say that the service request had been closed???? I call AGAIN and AGAIN was put on hold for 1/2 hour, finally, I was told that the request is till open and when they say "Dispatched" they really mean that it's on the schedule to be sent out. Talking to some of the people, either I can't understand the accent or they sound like they are 1/2 asleep. I can't find and they won't give me a direct telephone number to call for service. The number they list goes to the "Internet" service and they have to transfer me, after going through all the information over and over. THIS IS VERY DEPRESSING AND IRRITATING. CAN'T THEY DO SOMETHING TO MAKE THIS PROCESS EASIER. I do notice that the monthly bill, come on time every month.
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Posted by melissa253 on 2012-09-10:
I didn't know that Verizon offered a 'land line' service. I'll have to look that up.
Posted by Bill on 2012-09-10:
Verizon still offers land lines if you're lucky to live in an older area that has the telephone lines.
I know from dealing with Verizon is that they don't have a lot of techs dedicated to residential land lines so if something goes out it could take a while to resolve. Verizon has made the decision that cellphones and their business phone side is their future. I've been told if something big goes wrong with the landlines then you'll be left hanging. Besides my landline I have two cellphones so I won't be totally stuck. I do prefer the landline phone over the cell because the call quality is much better and it never drops out unlike Verizon cell service.
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Please enter your search criteria below to find a healthcare provider.
Located at 12 East Chestnut Street, Augusta, the Haynes Building houses MaineGeneral's Human Resources department, Employee Health, the Augusta Sleep Disorders Clinic, CarePartners program staff and the Kennebec Region Health Alliance.
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Yet another cool one Master Scribe
I think this is an improvement on 'Dark Cities' but I can't get the detail I want of the city streets in the scans which is a pity. Anyway here it is
Last edited by ravells; 01-15-2011 at 03:45 PM.
Yet another cool one Master Scribe
Finished Maps
Even if I am correct, I would still advise you to follow your heart. This whole Cartographers Guild thing, it seems to me, is more about passion and skill and learning new techniques than it is about definitions and rules.
Kingdom Of Shendenflar Campaign Setting (WIP)
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Everything I post is free for use and redistribution under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 licence, except where noted otherwise in the thread.


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Detail of the Last Judgment tympanum over the west door, sculpted by Gislebertus around 1130. On the lower right of the tympanum, the damned rise from their graves and march off to Hell in torment. Among them, a greedy man clutches his money bags, a lustful woman has her breasts grawed by snakes, and one sinner is grasped by two giant claws around his head. Two people still sit on their tombs wrapped in grave clothes. Compared with the joyful parallel on the left, they do not look to be in any hurry to cast them aside and stand up.
Photo © Holly Hayes.
license this photo at Art History Images


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New Arrivals
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Green Paisley Lily Top
Extended Sizes In Select Colors
Pattern play: a mix of soft turquoise, greens, and blues keeps the look light and bright. Beaded trim—at the neckline and cuffs—adds a subtle touch of flair to the featherweight cotton tunic.
- Chico's 30th Anniversary Collection: exclusive, one-of-a-kind pieces individually designed to celebrate 30 unforgettable years.
- Split hem.
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- Length: 30+".
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- Machine wash. Imported.
We're so sorry: this item sold out sooner than expected. For an equally chic substitute, please call our Personal Service Associates at 1.888.855.4986. Or click on Chico's Chat below for immediate assistance.


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PRSSA fund raiser to benefit chapter The University of South Dakota Public Relations Student Society of America chapter will sponsor the band seventh son at the Pressbox on Saturday, Dec. 2, at 11 p.m.
There will be a $2 cover charge to attend the show.
The lead singer/guitarist of seventh son, Rob Meyers, is a member of PRSSA and an active USD student. The rest of the band members are from Minnesota and will come to Vermillion for the concert. seventh son performed at The University of South Dakota's 2000 Capers show and is currently working on a cd.
The event is a fund raiser for PRSSA. The money that is raised will be used to pay for educational trips to public relations related businesses and conferences. This fund raiser will showcase the PRSSA members' public relations skills and offers hands-on experience for special event planning.


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Now that Logic Pro is for sale in Apple's App Store (and for a much lower price than it was previously), there's been a rush on users purchasing Logic and upgrading to Logic from GarageBand.
While both GarageBand and Logic have always offered access to the standard Apple Loops library as well as additional Jam Packs, with Logic Pro 9 users also get the added benefit of creating their own Apple Loops, complete with descriptors and search tags that make any hand-made Apple Loop completely searchable in Logic's Loop Browser.
In Logic Pro 9 Essential Training, author Scott Hirsch demonstrates exactly how to create your own Apple Loop, or Apple Loop library, from any audio files in your Logic project using the Apple Loops Utility.
If you're a new Logic Pro user, or are considering upgrading from GarageBand, check out Scott Hirsch's Logic Pro 9 Essential Training to learn more about recording, editing, and mixing music with Logic Pro.
Interested in more?
• The full Logic Pro 9 Essential Training course
• All audio courses on lynda.com
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• All courses from Scott Hirsch on lynda.com
Suggested courses to watch next:
• Virtual Instruments in Logic Pro
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Bramble Berry® Soap Making Supplies offers an extensive selection of soap & toiletry making products for everyone from the weekend hobbyist up to high-volume professional soap makers.
Get all the ingredients you need to make this soap here.
Check out our newest template design, a series of cigar style bands in warm tropical colors. Just print them out on paper, trim and wrap around your soap or bottle.
This wonderful fragrance, inspired by Tom Ford's Portofino, is a clean, tropical scent with notes of amber, neroli, orange blossom and lime among others. It is a nicely balanced fragrance appealing to both men and women.
This remarkably true honey fragrance is both sweet and floral and has the warm feel of summer. It was inspired by L'Occitane Honey & Propolis and holds up well in Cold Process soap. It does discolor a bit to a light brown, but it does not accelerate.
How can we be so excited about a spatula you ask? Because it is stiff enough to pull dried soap off of smooth surfaces yet flexible enough to get into hard to reach nooks and crannies, ensuring you get as much of your mix into your final soap as possible. Try it, and we bet you'll be excited too.
Not sure how much Cranberry Fig fragrance oil to put in your soap? Wondering how much lemongrass essential oil would give a light scent in your lotion? You don't have to guess! Use our fragrance calculator.
We've upgraded our website and we think it's much easier to use - not to mention prettier! To help you out, Anne-Marie has created a helpful tutorial that shows you how to place an order.
Be sure to visit our web specials page. Every month we offer a selection of fragrances, molds, and ingredients at a substantial discount.
Please enter your e-mail address to get updates on new products, tips and tricks AND exclusive discounts.
Find recipes, tips and tricks direct from Anne-Marie
Teach Soap is the premier site for soap making instructions, soap recipes, soap making tips and everything you'd want to know about making soap and other handcrafted products including lip balms, lotions, and more...
"Thank you for your prompt response. Bramble Berry has the best customer service of any company I know of. Pass the word!" -Rene
Mom, soaper and self-proclaimed "Jill of all Trades," Jill Keck of Calise Soapworks is a soapmaker that stands out. She uses bright colors, adventurous techniques and skin-nourishing ingredients to craft […]
The post Interview with a "Jill of all Trades" appeared first on Soap Queen.


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All the quality, comfort and style you expect from Chaps by Ralph Lauren for a fraction of the cost! Spring is right around the corner. So stock up & save on these quality shirts! Each is expertly tailored from 100% cotton pique and features a pencil stripe design with contrast collar and cuffs. Mens Size 2XLarge
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Way too big!
By mel
from Minneapolis, MN
About Me Classic
Comments about 7 For All Mankind Dojo Original Trouser in Midnight New York Dark (Short Inseam):
Very disappointed! I ordered the exact same pants as what I already have at home. Unfortunately the size was way too big and even with washing and drying multiple times, along with being altered in length, the pants will likely not be worn. What probably makes it more disappointing is that the pants are quite beautiful.
Bottom Line No, I would not recommend this to a friend
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Very low rise and runs very small
By Saretta
from Connecticut
About Me Casual, Classic
I was really excited to order these jeans after reading that they fit pear shaped women well. Well that info was way off. The pants I got were about 2 inches smaller than my waist and I couldn't even button them. The run very small in the hips/waist. I had to return them.
I would buy this product again
By "D"
from Charlotte, NC
About Me Casual
These jeans fit great. The short inseam is perfect. The first pair I have not had to have altered!
Bottom Line Yes, I would recommend this to a friend
Awesome jeans
By Joanna
from Chicago
About Me Bargain Shopper, Career, Trendy
Love these jeans. They are super flattering, but even though they have the short inseam, they are still a little long if you are short (5'1") like me. A quick hem will do the trick. Well worth it.
Perfect fit and length
By Jen
from Brandon, FL
About Me Casual, Classic, Trendy
See all my reviews
Ordered the length of inseam for heels and it's still a bit too long but therefore I can buy higher heels :)
Never stop making these!
By Luminous Moonbeam
from Ohio
About Me Bargain Shopper, Casual
Thes jeans have to be one of the best cuts I have ever bought. Ever! I will forever love the flared leg style and am grateful you make these in petites. I still have them altered but this is not so noticeable with the Dojos. Will purchase again!
LOVE the way I look in these jeans!
By Deb Koehler
from Houston, TX
About Me Career, Classic, Sexy, Trendy
This was my first pair of 7s for all mankind, but not my last! I ordered them online and was pleasantly surprised when they fit so perfectly!
Love this style!
By Mstar
from Bishop CA
About Me Career, Casual, Classic
Love this style, always very flattering.


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by jaybroek
Edinburgh, Scotland, United Kingdom
June 12, 2003
The garden is organised around the deck and small pool, shadowed by fine tropical plants. Songbirds in cages add to the ambience created by Dean, one of the joint-owners and an experienced garden designer. A relaxed breakfast is served here from 8:30 until 10am with a different, home cooked hot dish served every day alongside yoghurt, muffins, fruit and coffee. Also in the garden there is a covered porch where lemonade is served in the afternoon and wine available for guests in the early evening. These guys look after you!!
Hidden at the back of the garden are two (or three? I couldn't tell, they were hidden!) cottage rooms with their own verandahs. There are another four or five rooms in the main house, each decorated with interesting local antiques. We stayed in the Sun Room - essentially one big bay window, forming half an octagon - with sun deck, bathroom and walk in closet - light, beautifully furnished and decorated.
Dean and Paul are marvellous hosts - aside from the breakfast and wine, we were loaned beach towels and equipment and given excellent recommendations for restaurants and activities - particularly the Seven Fish restaurant, not 50 yards from the front door. The guesthouse is also in the lucky position of having parking for eight cars - not to be sniffed at in Key West!
If the other guesthouses on Truman are on the same level as this, you need go no further than a couple of blocks to find the perfect spot.
From journal Key West - the best way to wind down
by summerpyle
Mount Laurel, New Jersey
April 18, 2007
From journal Paradise in Key West


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The best way to handle how much television and video your toddler watches is to think of them as refined sugar: You want your child to enjoy this seductive stuff without consuming too much. TV viewing has been linked to obesity in children, among other problems, so it's a good idea to stay on top of the time your toddler spends in front of the screen.
The average American child watches more than four hours of TV a day, despite a recommendation from the American Academy of Pediatrics (AAP) that kids 2 and older watch no more than one to two hours daily. The AAP recommends that kids under 2 watch no television at all.
Setting limits from day one is the key to keeping viewing time under control. You're in charge and it's your job to give guidance when it comes to television. It's a lot easier to relax your standards later than it is to wean an 18-month-old from a three-times-a-day Dora or Blue's Clues habit.
Here are tips on how to use television as a learning tool.
Studies show that television hampers brain development in young children, which is why it's best to hold off on TV until after your child's second birthday.
If you allow your child to watch one program after another without any limits, your toddler's brain can shift to autopilot. So if you choose to allow some television, keep it to a bare minimum and have your child pick a particular show to watch.
Once your child hits 2, limit his total viewing time (that is, all screen time, including time spent at the computer and playing video games) to an hour or two a day – even that amount is a lot for an active toddler. Also, keep the television out of your child's bedroom and turned off during meal times.
Research shows that academic success is linked to how much TV your child watches and with whom she watches it. Children with moderate access to television who watch with a parent score significantly higher academically than children who watch a moderate amount of TV on their own. Besides, just being there says to your child, "What you do is important to me."
Of course, many of us have moments when we resort to using television or a video as a babysitter, but when you leave your child alone with the TV for a long time, you send a message that you don't care what she watches. If you can, bring a basket of laundry into the room to sort or take care of some other task so you can work and watch. Then it becomes an activity the two of you can enjoy together.
Rather than sitting down to watch whatever happens to be on, carefully select the program your toddler's going to watch and turn off the set when that program is over. Record programs ahead of time, if possible, so your child can watch what you want, when you want.
A two-minute warning with a ten-second countdown that a show (or the segment of it that you're letting your toddler watch) is about to end will help him transition to the next activity.
Pick out educational programs or shows that are designed to entertain kids. Use the TV ratings system to help figure out which shows are appropriate for your child.
Also, think about what you want your child to learn from the TV she watches. If she's trying to master the alphabet, find an episode of her favorite show that focuses on learning the ABCs.
If you haven't already, now might be a good time to set up parental controls on your television. By the age of 2, many kids are already adept at channel surfing.
Some research suggests that children who watch violence on TV are more likely to display aggressive behavior. Stay away from scary shows, too.
Instead, choose simple programs that emphasize interactivity. The best shows are those that inspire your child to makes sounds, say words, sing, and dance. For specific program suggestions, talk to other parents in our community about TV for kids.
Explain what's going on in the show, and encourage your child to ask questions and relate what's happening in the show to his own life. If you've recorded the show or are watching a video or DVD, press the pause button as often as you need to so that you have ample time to discuss what's going on.
If you're watching a recorded TV show, you may want to fast-forward through the commercials. Or, you can mute the TV and use the commercial time to discuss the program with your child. If you're stuck watching commercials, help your toddler understand the difference between those and the show itself.


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Narrator: This is Science Today. Malaria disproportionately affects populations in Third-World countries, but now with more global travel, there are cases of the mosquito-borne disease in the United States.
Sorber: Every year people come back from some country and they don't feel so good, have kind of flu-like symptoms, they go to the hospital, the hospital doesn't really know what's wrong with them and sends them to a tropical medicine expert and they'll be like, you have malaria.
Narrator: Katherine Sorber, a graduate student at the University of California, San Francisco, is working on preventing the resistance of artemisinin, which is the current, first-line drug treatment for malaria.
Sorber: Artemisinin resistance is becoming more of a problem. Field researchers are seeing patients that don't recover from malaria as quickly as they used to after artemisinin treatment. And by trying to figure out how some parasites become resistant to this drug, we could possibly figure out how the drug actually works to begin with and ways that we can get around this resistance arising.
Narrator: For Science Today, I'm Larissa Branin.