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Lowe's Flooring Installation "Policies" Are Out of Control
Posted by Kingmd75 on 11/17/2005
MADISON, TENNESSEE -- I used to love Lowe's. It's cheaper than Home Depot and they have better deals than just about everyone on appliances. Lately, Lowe's is turning me into a bitter, angry person.
Two months ago...
It started simply enough. My husband and I decided to take advantage of a 0 interest no payment promo and have laminate and ceramic flooring installed. We picked what we wanted on a Saturday and got with an employee about arranging a measurement. The employee assured us that a subcontractor would be calling no later than Tuesday to set a day. So, Thursday...We called Lowes. The sub finally called Friday and came to measure Saturday. He measured quick, quick and said nothing about how big the space was. Not very, so it didn't occur to us to be concerned. The guy said he'd fax the measurements to Lowe's and we could pick up our estimate by 5pm.
So, about 5:30 we go to Lowe's to get our estimate. The kid who was working the flooring department didn't have a clue about anything. There was nothing on it in front of him and he said we'd have to wait until the department manager came back from his break. Which was at 6. We waited and the short of it is it wasn't there. And even if it was there it would take a few minutes to work up the estimate. The manager said he'd call when it was ready, which should be by Tuesday. So, Wednesday...We call. Not ready. Thursday, my husband stands in front of the guy with our unhappy baby and waits for an hour while he gets it together. We look it over and it seems pricey so we decide to do the laminate ourselves and let them do the ceramic. We do the contract on a Saturday and the Lowe's employee tells us that the sub will be calling us Monday and there's no reason why we can't get this done by Friday.
Right...So, Tuesday...We call. On Thursday we finally hear from the sub. We set the install for Monday morning. We spent the weekend pulling up carpets and moving furniture to save money. Apparently, that's extra labor. So, Monday the guys come and this part is good. They do a good job. I figured it would be a 2 day job even though no one mentioned that, so I wasn't upset when they said they'd be back Tuesday to finish up. So, Tuesday they finish and it looks great! And this part's our fault...We changed our mind. Shocking, I know. The tile looked so good we decided to have them tile part of what we were planning to put laminate on. So, the phone call runaround begins again. One week later and after many games of "so and so will call you back", we had our estimate. Ready? $2600 for our tiny little dining room. We thought it couldn't be more than 100 sqft!! So what's that all about? We get a look at the estimate and it says that we are being charged labor for 150 sqft plus other misc fees that no one could quite explain. That seemed like a ridiculous amount of space so we measured ourselves. We came up with approximately 102 sqft. ??
We contacted Lowe's about this discrepancy and they said they'd send someone out to measure again. But they felt like the installer was just padding the labor square footage to allow for waste. She said that like it was ok. Does that sound dishonest to anyone else? Anyway the second guy comes to measure and I took a more active roll this time. I stood over him asking questions and had him remeasure the part that had already been tiled. We had a feeling those measurements were incorrect also. He measured the dining area and came up with a very reasonable 102, but would estimate up to 105. He measured the kitchen and laundry area and came up with 74 sqft. We were charged labor on that for 100 sqft. He explained the waste issue as this; he charges us labor for the measured footage and then orders supplies for that plus 10%. Very reasonable. Except, Lowe's was saying they were charging labor for the square footage including the extra supplies. Meaning they would charge labor for 115 sqft instead of 105. The installer said if Lowe's was doing that, then they weren't getting the money. The subs had gotten in trouble for that before. The fax they send Lowe's clearly states what is chargeable as labor and what is ordered for supplies.
We've been in a 2 week runaround with the store manager trying to find out what their supposed to charge us for. He says it is store policy to charge the customers labor on square footage that doesn't exist. When I say that is dishonest, he says he has to talk to his area manager to find out if he can just charge for the actual area. He's supposedly been trying to do that for a week now. Today, I told him he should just make a decision so we could go over his head if we needed to. I'm tired of it. I'm tired of Lowe's and I'm tired of my plywood floor. His decision is that the estimate stands, with the extra square footage. He insists that's store policy. It's store policy to take advantage of your customers? He says that's what the estimate is for. If you don't like it, you don't have to do it. Where on the estimate does it state you are being charged labor on extra square footage? That's store policy he says, no one has ever complained before. You don't think it's misleading and dishonest? Store policy, he says. I don't see how it's not cheating the customer to charge labor on square footage that doesn't exist. It makes sense to order extra supplies, they can always be returned. But labor?? That's just wrong.
So, now we still have a plywood floor that Lowe's will be putting tile on when hell freezes and we've contacted the regional VP about a refund on the 74/100 issue.
The moral of the story is: Lowe's "store policy" on flooring installations is misleading and dishonest.
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Posted by you r stupid on 2005-11-18:
First off Home Depot is usally cheaper then Lowes on just about everything in my area, but even if it weren't you could of always had HD match the price and they give you another 10 percent off because lowes was cheaper.
Posted by kingmd75 on 2005-11-19:
This is more than a matter of not liking the estimate they gave us. Part of it is done now, so it's a little late for an HD price match. The issue is we didn't reallize they were overestimating the square footage. We know now, so we have to get them to give us our money back. I would also be willing to bet that anyone who's had flooring done by Lowe's installers has been cheated. We spoke to a guy at the regional office who said that the stores are supposed to give you your money back on the labor when you return the extra supplies. The manager of the store in Madison, TN didn't know that and the estimates do not make it clear that the shown square footage is at least 10% higher than your actual square footage. So, I bet Lowe's owes money to lots of people who don't even reallize it.
Posted by 504lowes40 on 2006-03-30:
I am a flooring specialist. on carpet and vinyl installations you will be charged for labor on ALL materials handled including waste. Why? you cant return scraps and trimmings. On Items like hardwood,laminate and tiles You are charged for labor according to room size and not waste because you can return whole boxes of wood and even single tiles.
Posted by Bodashustatas on 2006-07-14:
The problem as I see it is that you know everything. Or not, this is a retailer! They have only been doing installations for 10 years or so. There is a lot to learn by everyone involved. Lowe's is very good at being a retailer. They have been doing that for more than 50 years! Maybe you should hire an installer who also has 50 years of experience, not 10!
Posted by nina09 on 2008-03-16:
I totally agree. Their customer service is terrible. They charged me $35 to come and measure my flooring. It has been a month and no one called. I visited the store to ask for a refund as i didnt want to wait anymore. They said someone would call soon and that they cannot refund the money. They wont refund the money nor come to measure???? it has been 2 months now.
Posted by installer1974 on 2010-05-17:
I do not work for Lowe's, yet I have been an installer for many years. All I can say is, you WILL be charged for materials handled. if you have an 11x15 room to carpet, and you order a 12x15 roll, be prepared to pay for the extra yardage as materials handled. If you want to go to the store, cut off that extra foot, dispose of it, and not have to fondle it hoping it doesn't destroy your new wallpaper, then you won't be charged for it. If you order some laminate that comes in 20 square foot boxes and you have 102 square feet, prepare to pay for 6 boxes at 120 feet and ask for the extra boards to keep. A company will not sell you a half box and keep the rest. Imagine going to Walmart for some cupcakes for your kids birthday party and saying we only need 22! Tough cupcakes, you have to buy 24 in two 1 dozen boxes, and you eat the extras. While I'm sure the store could have explained that to you a little better, it's still not fair to blame the store for a little overage as these products come (and have to be handled) in units. The list goes on and on, if you need 5 spark plugs replaced, the mechanic will charge you for 6. If you only want a single nike shoe because you have one leg, you're gonna have to buy the pair etc.
Posted by Pastlady on 2012-07-30:
Lowes flooring installation...BEWARE
Our family decided to install tile flooringin the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to install tile , we asked Lowes to send one of their contractors out to measure our floor and give us an estimate. There was a $35.00 non-refundable estimate fee, that would be rolled into the job if we signed with Lowes. We were told that for installation, Lowes charges $5.97 per square foot. On Tuesday July 24, the measurer and installer, Walt H. came to measure. He was friendly and told us he was second generation in his company. This gave us confidence in his expertise. The next Thursday, 7-26 we went to the store to collect some samples of the tile, and while there were handed the estimate.
The amount of tile indicated as needed on the form was 805 square feet for tile, amounting to $1,762.95 for the tile.. The amount for the installation was $5.97 x 805, or $4,805.85. There were incedentals, like thinset and grout. The total was $6,807.64.
This estimate puzzled me greatly. The reason was that my husband and son measured the amount of flooring that we had, and the total they came up with was 663 square feet (another company had measured our floor and reported it was 680 square feet, at least in the ballpark). This was supposed to be an experienced professional doing the measuring, but the numbers were greatly different. I know that there is a percentage added to the amount of tile you get for waste. But adding the 10% extra for waste would only bring the total of tile needed to 725 square feet. We would not expect to purchase more that that with experienced, professional installers on the job. So they expected us to purchase 80 square feet we did not need. I know we could return this, but it would be stupid, and inconvienient.
Then there is the issue that in the estimate we got it stated that we would be charged the installation on the 805 square feet on the form, not the actual 663 square feet being installed. We were expected to pay to install phantom flooring.
So Lowes wanted us to buy a large amount of product we did not need, and then pay an installation fee on it, whether or not we needed it. This seems to be a nice arrangement. For the business. We would have paid around $1,000.00 more for the job than needed.
Even adding in a few square feet if we measured poorly, this seems to be padding the charge excessivly. When we first called Lowes and spoke to Jeff in flooring, he said they figure the footage according to the measurements they are given. So their measurements must have been close to that. When I asked why we were being charged for 805 square feet of installation, he said the installers are paid for every square foot of product that goes out the door (not the amount of square footage to be installed) ! I then Called Walt H who did the measurement. I asked why the square footage was so high, and told him what our figures were. He said his measurements were close to ours, and that we should call Lowes again, perhaps have a remeasure and have someone else install it, and quickly ended the call. I called Lowes again, and was told I should call the central office. I spoke to a Olivia, who took my complaint. Someone from the central office said the manager of the store would call me.The manager of the Lowes, Kim called me, and I spoke to her and told her the situation. She said she would look into it. I said I felt cheated, like someone tried to take advantage of us. Later, Mike from flooring called to ask if we would be using their installation service. I explained the situation to him, said I had no longer any trust in the integrity of Lowes, and would also try to get the tile elsewhere. I stated that there was something wrong with this, and I would be putting this infromation into a review to warn others. I also called the FTC. I also let the BBB know.
I also want my $ 35.00 measurement and estimate fee returned. I have no problem paying a fee when I know about it, but I do not like paying someone to try to rip me off. I will pursue this. The final thought is that we feel so insulted that someone in this process considered us so stupid and gullible that they could blatantly inflate the charges on our job. Do we look that ignorant? Or do they just do this to all their customers? Makes you think.
Posted by miss g on 2012-11-17:
The 10% overage is to account for waste..meaning tiles that are cut, you loose approximately 10% to waste..the installer is handing it, cutting it..etc, therefore is paid for this..period. It is not phantom installation, or tile..it is waste from a tile that was cut.
Posted by Nelle on 2013-06-14:
Keep away from Lowes...what a rip off. They did the same to me. They over estimated my carpeted areas in my house by an extra 98 square feet. My laminate flooring in the other part of the house was over estimated by 127 extra square feet. I had a great experience with Empire...and I was given a reasonable price.
Posted by Nicki on 2013-08-03:
Yes, I can see your point. I understand paying for the extra 10 percent of material. Installation charges are based on the space they are covering. This should not include ten percent more space! That makes no sense.
Posted by Greg on 2013-08-12:
I went to Lowes here in Indy yesterday (Sunday) and scheduled for measurements. I was told about the fee for measurements. Iw as doing carpet upstairs and vinyl in the basement bar. This required two separate orders. Gentleman set up one order for the $35.00 and set up the other for .01 cent so I would not be charged for two orders. He also put in a request for the same company to do both measurements. That night I received a call from the lady that would be doing the measuring. We set up for the next day which was today at 3. I was told I would get a call about 20 ministers prior to,arrival which I did. She arrived at 3 and started the measurements. She used a laser measuring device which fed directly into her tablet. When complete she showed me the exact measurements that were recorded. She then showed me how the system arranged everything accordingly to maximize waste. It showed a 16% waste on the carpet portion. She told me that she would look closely at it tonight and get that down to about 12%. She measured the linoleum part of the job and there was 2% waste but only due to the linoleum choice I made was a 13' 2" width and my area was only 12' 6". I was told I would receive a call from my associate at Lowes within 24 hours. We will just have to wait and see how that goes. The associate at the store helped me pick out the two samples on Sunday and wrote on a card that I was not to be charged the deposit on the two samples. The cashier was not willing to do that so I asked her to call him. She did. I did not pay the deposit. Granted it was a refundable deposit but it was very nice of him to waive that fee. I chose a high end carpet with the highest grade pad. He said he would work to get the price down a bit. Again we will see how that goes. So far this has gone better than could be expected.
Posted by Kevin on 2013-08-16:
You should have gone to Carpet One Floor and Home. They are the best!
Posted by Sarah on 2013-08-26:
My family has owned a small mom and pop store since 1971, Lowes does over estimate on all of there jobs (at least everyone that I have seen), with that being said. Everyone should stop promoting the big box stores and shop local. You will get a better and honest deal.
Posted by lnvb on 2013-09-29:
lowes is no good
Posted by Patricia on 2013-10-24:
Tile is not that difficult to install. Yes it takes some planning and a tile saw, but no way would I pay $5.97/square foot PLUS materials. Take a class and start with a small room to get a feel for it. We just did our two bathrooms, dining, kitchen, laundry room and all closets. I'm betting we saved at least $3k in labor costs.
Posted by Wayne on 2013-10-28:
Here's my experience with Lowe's, (For the record I like Lowe's but will never get them to install anything again) Selected Lowe's for my carpet install of Stain-master carpet, my son was home when the estimator came so he didn't ask any questions like I would have (not his fault) the came back with the estimate which I thought was fair, then came installation day, The brain dead estimator decided to write the estimate up changing the color of the carpet in the middle of the hallway as opposed to under the bedroom door. I caught the installers before they went and did this but then the had to piece 3 pieces together to make it the right color. I called Lowes and they said they would fix it.Hah! They wound up ordering a new piece they found in the same die lot to come back and replace the hallway carpet. Sounds good right? Wrong. They have been back twice now to try to get the carpet to mend to each section correctly. Each time I call they don't want to hear it till I have to call the store manager and get him involved. I've pretty much given up on any hope that it will be fixed correctly. My advice to Lowes, hire your own people to do the measuring and installation, otherwise until then and until you stand behind what you sell, your useless as a carpet co.
Posted by tileman on 2013-11-01:
I'm sorry you have had a bad experience with your Lowes tile install. I have been in the tile and flooring trade for 20 years now. I install tile in all areas of the home as well as commercial. Your estimate concerns with job waste are understandable. I compete with many and some charge labor on exact sq.feet while others include the waste factor . I support the latter. Here's why.. if your room is 100 sq ft exactly (net) and you want a tile installed as let's say on a diagonal or an off set design maybe even jusy square set, you really need to figure for the proper waste ..this depends on that pattern and tile size also. Large format tile especially needs a larger waste allowance. I try to explain to clients that if the extra tile or materials needed weren't available on the job site, it would not get completed.. and since we are "cutting and fitting "these extra tiles we are actually working harder to install them as opposed to setting a full tile. I have worked for many retailers including Lowes. They all have the same policy.. It is not dishonest. Its common sense. And fair.My competition sometimes plays that "we only charge for exact dimention" policy, buy they always make up for it my jacking up the price or adding other "built in" charges. Hope that clarifies things. "Let's do this" lol.
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Cloudy Film/Dirty Engineered Hardwood Floors Installed By Lowe's
Posted by Jbarber8 on 05/14/2008
MINNEOLA, FLORIDA -- We had these floors installed Nov 2007. I noticed the first day that some boards appeared dirty. I thought it would go away or that the glue was still wet on some boards. I called for some follow up - minor issues of a nail which kept coming up and a gap between the quarter-round and the trim, etc. and when the installer came I showed him the dirty looking boards and asked him if some glue got on top of some boards by accident. He said sometimes they come dirty in the box and I need to go to Lowe's and buy their special floor cleaner which he said was $15 a bottle. I don't mind cleaning my floors when I get them dirty but I thought this was ridiculous. He didn't name the product so even if I want to buy it now, I don't know what it is.
First I tried cleaning them with water. Could not get it off. I tried Method hard wood floor cleaner since it is very gentle and non-toxic (we have 2 babies). No dice. Afraid to put anything harsh on the floor, I called for a second follow-up visit and this time the installer did not return my call.
I followed up directly with Lowe's again by taking photographs to their store. It's hard to get a good picture because the flash washes out the filmy look but I think I took some pretty good ones, including one dated 6 days after the floor was installed! (I sent them to this site to have them attached to my complaint). Two reps visited (one a manager) and both agreed that certain boards sure did look cloudy-filmy-dirty while others were clean and shiny. I pointed out that the cloudy film is even in spots we don't walk such as under the couch and the carpet. They said this looks like a defect in the product (Mohawk) and an independent 'flooring specialist' would visit. He came the next day. He was in my home less than 3 minutes. He asked me no questions but took pictures.
I offered the information about the cleaners I had tried. By now the floors are 6 months old. I told him I have cleaned them 6 times: once with water and 5 times with Method; 3 times on my hands and knees with a cotton cloth and 3 times with a sponge mop. I even had a professional cleaning lady come and try to clean this up! Yesterday I got a letter from Lowes stating the flooring specialist decided that the problem with the floor is "buildup of cleaning products on certain spots on the floor". He stated he could see mop marks on the floor and that when he wiped the floor with a white cloth, some black came onto his cloth. Hello?! I mopped 10 minutes before he got there to get the babies' fingerprints off the floor. Of course he could see mop smudges. I am not complaining about mop smudges.
Of course he still got dirt on his cloth when he wiped the floor - does anyone with 2 kids not have dirt on their floor even after mopping? We live here - it is not pristine even after mopping. NO he did not move any furniture or the carpet to see the dirty boards where I have never mopped. NO he did not ask when the problem started - i.e. before I had ever mopped the floor with even water. How does he explain that the marks were there on day 6 when I had not even dry mopped it yet? He marked down incorrectly that we have no pets when we do (again, he asked no questions). If he guessed that incorrectly, I think we can safely assume he made up everything else he wrote too. I don't know if he's inept or just calling me a liar. I have many witnesses who saw the new floor, including my neighbor, who works at Lowe's.
I asked this neighbor if the floors looked normal and when he said no, that is what led me to call Lowe's back in the first place. What next? Do I just eat the $5500 we spent on this floor? I hate that it always looks dirty and I'm very angry. I advise never purchasing anything from Lowe's. We were considering some kitchen upgrades but we won't be going to Lowe's.
Update: 6/3/08 - I phoned Lowe's to follow up on the ridiculous report from the "3rd party floor specialist". I give them credit for calling back because they know I must have been angry after reading his report. They provided a bottle of their special cleaner, "Bruce Hardwood Floor Cleaner" and a special mop. The mop handle broke off with the first stroke, so I can't recommend that. The cleaner left the floor clean and shiny - no fingerprints. Unfortunately, the cloudy look remains on certain boards - absolutely no change in its condition. Their rep said he doesn't know what to do next but will research and will call me back.
Update 6/27/08 - A second independent flooring specialist was sent by Lowe's. This man seemed very informed and reasonable. He explained that they have mixed boards from two different lots into my floor, which has caused some to appear shiny, and some less shiny, which leads to the "clean" look on some boards and "dirty" look on others. He stated at a minimum he will recommend that Lowe's pull up one or the other and replace so that all boards match. He stated he will advise them it will be easier to pull up the entire floor because the dull boards are peppered everywhere - not like they opened and used one box & moved on to the next. SOOOO, since we will be pulling up the entire floor anyway... I asked him about a second problem with the floor (a commenting person also mentioned this), it shows every fingerprint and footprint. Once mopped, it looks clean until someone walks on it. I asked if I should pick something else. We were shown several kinds of floors by Lowes and picked this because it matched our cabinets. It also stood out because it was the one non-glossy sample. The other samples were much shinier - obviously a different finish. I asked if a glossy finish would hide the fingerprints/footprints better. He answered, "all laminate flooring pretty much does that." What? What Laminate Flooring? Did I hear him right? My husband asked if we should have it refinished and he answered, "you can't refinish this." We were told by Lowe's that there are 3 levels of floors, Laminate (fake wood, the linoleum of the wood family), Engineered hardwood (real wood which can be refinished up to 3 times, constructed in layers to allow for expansion) and solid hardwood (which you can't install in Florida because it doesn't allow for expansion with humidity and because there is no subfloor to nail the boards to). We checked our invoices/receipts and they say "engineered hardwood" all over them. So after he left my husband got on the phone with Lowe's, and we're now trying to find out if they even installed the right thing. $5500 for one room (laminate, no less) and look what I am dealing with, still. Have I said it enough? - - - WE HATE THESE FLOORS!
Update 7/18/08 - Lowe's is giving us a credit for the materials and allowing us to choose a different floor. We may have to pay the difference for the materials, but that is OK - we will do what it takes, within reason, to get rid of these awful floors. We are looking at a Bruce Hardwood glue-down floor. I'm off to read the My3Cents reviews of Bruce floors. Yay!
Update 8/14/08 - replacement floors backordered until 9/20/08.
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Posted by Anonymous on 2008-05-14:
Just curious...did you ever try the cleaner that was initially recommended by Lowes? Given the expense of the floor and the lack of interest by Lowes, perhaps you could hire an independent flooring expert to look at the floor? It would be best if you could find a local Mohawk dealer who may be willing to take a peek at the problem and write his recommendations. If he disagrees with Lowes, get another opinion...to get two refutations to Lowe's expert. If your own expert agrees with Lowes, you are probably out of luck. Good luck with this.
Posted by dan gordon on 2008-05-14:
I'm a former district mgr for Bruce Hardwood so let me try. Is this a glue down floor? Are the smudged areas where two boards come together on the edges? Most likely they used a urethane glue which is required. Most installers wipe the excess glue off but they don't change rags often so they leave a haze over the new wood. This won't come off by using normal cleaner. If you have a handy local hardwood dealer see if they have some urethane glue cleaner and try it. Continuing to use water, murphy's or the gozillion non recommended cleaners out there will make the whole thing look worse and will only give ammunition to deny your claim.
Posted by jbarber8 on 2008-05-14:
Hi Dan, It is a floating floor and when I asked if the installer could have gotten glue on the boards, he told me they don't use any glue - they snap together he said. Do you think he is mistaken? The problem is located where the boards come together but not on all boards. I used the Method because it's gentle, non-toxic (important when little kids do things like drop food then eat it off the floor) and environment-friendly plus just $5 a bottle.
Posted by jbarber8 on 2008-05-14:
I forgot to mention, the floors do not feel sticky or tacky at all. They just look dirty.
Posted by dan gordon on 2008-06-10:
some floating floors are still glued at the tongue so even if its a snap together floor some installers will add glue.
Posted by mrsleprechaun on 2008-06-25:
I too have engineered "wood" floors from Mohawk. My builder put them in my house and three others in my neighborhood and all of us who have them are grossly dissatified. They never look clean. They always have smudge marks and footprints on them. Besides that, almost everyone thinks they are laminate because there are three boards together in each plank and the surface simply does not look like real wood. I was told by a Mohawk representative to use 1 part vinegar to 10 parts water, put in a spray bottle, and wipe immediately with a dry cloth. My neighbor uses the Mohawk wood floor cleaner. Another expert on wood floors told me to use windex, yes windex. All these things work for about 5 minutes. Literally, the floors look clean till someone walks on them. Barefeet, socks, shoes, it doesn't matter. They also told us when we moved in (when I insisted the floors must be laminate despite their advertising hardwood), that the floors could be sanded and stained 3 times. Now they are saying they can be sanded 1, but only by a very careful expert. I don't think they would even hold up to that. Mohawk should stand because these rotten floors! (They are floating, btw, so no glue marks going on.)
Posted by nowoodfloors on 2011-09-02:
I have had a similar problem with the hardwood that was installed by The Home Depot. They installed Bruce Hardwood in three rooms in my house about 4 years ago. After a while I started to notce footprints on my dining room floor when I reported this to The Home Depot they sent an independent company to check the floor. The result was that they said I have used something on the floor to cause this and they will give me some board to replace the ones that are defective but they can not guarantee they will match and I will have to have them installed myself at my own cost, I have only ever used a dry swiffer cloth on the floor and no one seems to be able to tell me what I am supposed to have used on it, as you can imagine I ame not very happy with The Home Depot and will not be purchasing anything else from there. I suggest before you buy anything from The Home depot you find out about their warranty and get it in writing in advance because the idea they give you of 100% customer satisfaction is not true.
Thank you
Posted by pam welch on 2013-07-17:
mistakes happen, and the installer should have ni oticed. usually lowes uses recommended linstallers who would have stopped when they saw the different woods.
glad they are redoing it for you though. i think i will see about a store with experienced installers
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Poor customer service
Posted by Elizabethismad on 10/10/2004
TEXAS -- To make a very long story short, Lowe's took 4 months to deliver my flooring for our new home. We were to have wedding at our home, and [aid Lowe's an incredible sum to deliver and install this flooring as a remodeling project. No phone calls were returned, got the run around from the employees all the way up to the store manager, and even from corporate. They offered a discount, but that's kind of pointless isn't it? From what I have heard since this began, lots of people have had similar experiences with Lowe's. We are very unhappy with this company and obviously, they have lost our business for any future home improvement projects.
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Posted by mantha on 2004-10-10:
Im sure home depot will welcome you with open arms
Posted by Truth on 2004-10-14:
Did you really wait that long ? You should have ask for your money back way sooner!
Posted by AZJEM on 2004-10-27:
Please tell me it wasn't your wedding. I would be sick as there is waaaay too much to do without having to worry if someone is doing their job you paid them for. Also, just a bit of info on the Lowes I "went" to, they treat women like dirt. I was actually getting my paint remixed as it was not the color it was supposed to be. The guy wanted me to buy a whole new Huge bucket of paint (right) and then while I was still talking to him he saw a man approaching to pick up his paint and just flat out ignored me like "go away, I'm done with you chickiee" I now have an account with Home Depot and have been finishing redoing my house.
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Plain and Simple - LOWE'S SUCKS
Posted by Ljshaw on 01/02/2010
At the end of November, I visited the Lowe's in Rutherford NJ to purchase flooring for my new home - carpet and engineered hardwood.
Flash forward to December 14 and I'm told that a 2 day job is now a 3 day job because the installer booked a job in the middle of my job.
The installers arrived on time but the owner of the subcontracting company left shortly thereafter.
Day 1 - The carpet installers scratched and marked my walls with the rolls of carpet. The removed my stove to put flooring under it (even though I had told them otherwise) and left the oven in the middle of the kitchen.
Day 2 - they worked 1/2 a day
Day 3 - I had to take a day off of work to be there. The stove was still sitting in the middle of the floor, now covered in filth.
I received 3 calls from the installer pressuring me to sign off on the job. I refused until I was able to inspect it.
I went to inspect it and found a dented board that I asked to be replaced. My decorator found a number of other issues, including both nailing and gluing of the floor - which nullifies the manufacturers warranty.
My stove was still sitting in the middle of the floor, just outside my kitchen.
That night, I got a call from my painting contractor, telling me that the Lowe's crew had damaged one of his tarps, had shoveled garbage into one of the bathrooms, and damaged the bi-fold doors near my bedroom, had ripped out my phone wires, had removed a piece of base molding and had dripped coffee and left sugar packets on the freshly painted window sills.
I called Lowe's immediately and was assured that they stand by their installers and their work, and that on the following Saturday, they would send a representative to inspect the work.
A woman named Michelle came, took pictures and assured me that any fix up work could be done by my painting contractor, and that Lowe's would pay for the repainting, what ever repairs were needed, and a new oven if it had been damaged by the dirt. She also saw the garbage that they left on my front lawn, including chunks of wood and lunch packaging.
I also pointed out that personal items of mine that were stored in the garage had been tampered with.
I confirmed the discussion in an email to her and her boss.
Then I got the nastiest phone call I've ever had - from a man named Chad from their regional office, basically telling me that the problems are minor, and implying that since I didn't see his guys drip coffee on the window sills, that I have no proof that his guys did anything. The Lowe's team also damaged equipment owned by my painting contractors for no reason.
Using logic (why would a painter ruin his own work?) didn't seem to matter.
In addition, the painters had been there for almost a month and not a thing had been damaged, moved or tampered with. The problems arrived the same time the Lowe's flooring guys did.
In the meantime, I had my contractor move the stove back into place and hook it up, and imagine my surprise when I found a damaged piece of flooring that had been hidden by the stove when it was sitting just outside my kitchen.
Yet another inspection was scheduled, and who shows up, but the same rude, condescending guy (Chad) who tried to bully me and once again imply that my painters had ruined their own work.
When I mentioned the promises that Michelle had made to me, they told me that she told them she never said that.
As the left my home, I removed a heating vent so I could put on a new one and discovered about 2 inches of wood chips, wood chunks and other debris that the flooring installers had shoveled down there.
I called the "inspectors" back and watched their faces as their installer pulled out the garbage.
I called Michelle at Lowe's - she is no longer working in the flooring department. Imagine that! She tried to work with a customer and to make a customer happy and apparently they don't like that.
They told me that they have workmen who could fix all the issues, and didn't understand how I would be afraid to use any of their sub contractors after the incredible lack of care their "best" flooring guys showed me and my home.
I had been planning on using Lowe's to install a new kitchen. They lost any possibility of that when they treated me as though I was something that had to be scraped off the bottom of their shoes.
I will never again shop at Lowes.
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Posted by dan gordon on 2010-01-02:
Lowes isn't the problem as much as any box store is good at selling stuff but horrible at any installed products. I've been a flooring rep for 25 yrs and any one in the industry knows horror stories about lowes and HD.
Posted by Ytropious on 2010-01-02:
How did rolls of carpet scratch your wall?
Posted by madconsumer on 2010-01-02:
sounds like you should have hired your own contractors for this instalation.
Posted by Class Advocate on 2010-01-02:
I hope you took pictures.
Posted by bcd on 2010-01-02:
What a mess! You should post your story on other blogs. Good review.
Posted by Anonymous on 2010-01-02:
They subcontract everything out. I feel really bad for you. A store should be getting the best and most reputable to represent them. I'd like to have them lay some carpet in my basement. I'm rethinking that one.
Posted by madconsumer on 2010-01-02:
but of course we are only hearing one side of this story.
Posted by Alain on 2010-01-03:
Detailed review. I find it credible. Lowe's has numerous complaints about flooring installation posted on this site. I don't recall ever seeing an official response from them nor would I expect to as that might not be something their legal department would advise them to do. I personally wouldn't trust Lowe's to install flooring.
Posted by ljshaw on 2010-01-03:
Ytropious - when they carried the rolls of carpet and the underlayment for the wood floors, they made no effort to avoid scratching the walls.
madconsumer - If I knew then what I know now, I defintely would have hired a contracter on my own.
I will not allow Lowe's anywhere near a previously planned kitchen install and have hired a very reputable contracter.
I'm not quite sure what you mean by hearing only one side of the story. If you expect Lowe's to own up to their mistakes, my experience yesterday proved you and any other Lowe's aupporter wrong. They even demoted and moved the woman who came to my home and made promises that they refused to keep.
If that's not telling, then I don't know what is.
Thanks to you all for your responses. I look forward to hearing more of them.
Posted by Nohandle on 2010-01-03:
I don't doubt your experience for a moment and I've never done business with Lowes for floor covering. Yes, floor covering companies can ruin freshly painted walls and baseboards in a moment. Trust me on this one. Then it is your responsibility to have the painters back in to repair the damage often at your expense.
Don't sign off on anything until the job is complete. The subcontractors only want to be paid by Lowes who you in turn paid for the work. You'll never hear from them again once you sign on the dotted line.
Posted by ljshaw on 2010-01-06:
Nohandle - I knew there would be marks on the baseboards. But not near the ceiling. I also found gouges in a door frame (recently painted).
They came back to fix a portion of the floor on Monday and instead of walking on the tarp that was covering the stairs, they deliberately moved the tarp and rubbed dirt into the new carpet with their feet. At this time, I'm unable to remove the stain.
I was smart in that on Monday I brought a camera with me to document any new issues. I found flooring that was slipping (I could put a dime between the planks), big scratches on the walls and other issues.
I've already called The CEO's office and am now (supposedly) working with the District Manager to fix the remaining issues with the floor and he told me that my contractor could submit an invoice for the required repairs.
I've asked for written guarantees and was promised them by the end of this week. I doubt that I'll ever see it.
Just in case, I've already called my lawyer.
Posted by Nohandle on 2010-01-06:
I expect you would find marks near the ceiling if a crew dragged in a 12' roll of carpeting and didn't pay attention as to what was going on. Hit the ceilings, upper walls, middle walls and whatever else was around. As far as gouges in a door frame, yep I wouldn't doubt that either. I also wouldn't doubt anyone stating their furniture had been messed up as well. Face it, you had a terrible installation. No one took any respect at all as to your property.
Posted by 6505 on 2010-02-02:
Let's build something together, sure, I think this place and like other's gets the contractors from the local liquor store. These people must have graduated "handyman's anonymous".
Posted by ok4now on 2010-04-14:
I like Lowe's and frequently shop there due to their excellent pricing and sales. I limit this to what I can physically leave the store with or what they will deliver for free. I would never trust ANY box store to do any type of installation or home improvement. They all use subcontractors who basically don't care, want to rush the job and get paid. Yes there are honest reputable guys out there but they are in the minority. I prefer to use local established businesses that have a proven track record with recourse if there is a problem.
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Don't shop at Lowe's
Posted by Lowesrider on 08/19/2009
I purchased CRYNTEL flooring at Lowes and it started to crack and buckle, I contacted Lowes and they contacted the manufacture which sent someone over to inspect the product. The inspector said CRYNTEL needed 40-60% humidity at all times, they said it was stated on the box but I live in New Mexico with 10-15% humidity and there was nothing stated on the box.
Why sell a product in a state that can not handle the weather? Buyer beware what you purchase from Lowes, they didn't offer anything and they lost a customer for life.
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Posted by MSCANTBEWRONG on 2009-08-19:
Thank you for the post. I don't know anything about flooring so I appreciate the heads up.
Posted by Anonymous on 2009-08-19:
That is a good point. Why sell something in a region it cannot be used in? I have no clue what the humidity is around here. Even if it is specified on the box, I know I wouldn't have given it a second thought -- heck, why would it be on the HD shelves in my neighborhood if it weren't appropriate for my neighborhood?
Did you ask HD what help they might provide to assist you with your floor? Perhaps there's something you can apply to it now that it's installed. Maybe they can give you a good deal on your next flooring, if you need to rip this one out. I'd at least see what they can do to help me before swearing them off forever, because when I swear them off, I know they won't help me at all.
Posted by Anonymous on 2009-08-19:
I don't think I would accept than answer. If it doesn't state that where you can see it before you buy, and if Lowes didn't warn you, I'd say they have some liability.
If the statement about humidity is true, why wouldn't it go bad on the shelves?
Posted by dan gordon on 2009-08-20:
get real guys. I was a flooring rep for yrs. There are certain things applicable to all flooring. One is controlling the relative humidity in a home your installing flooring. Its the same requirement for all flooring not just certain brands. Its assumed you know what your doing. Its not a Lowes issue, its a basic issue with wood flooring.
Posted by jktshff1 on 2009-08-20:
This sounds more like an installation problem. A good installer knows that you do not install the flooring "upon arrival" like most of the customers wish. The boxes are opened and the flooring is exposed to acclimate it to the conditions of the house for a few days. This give it time to absorb more moisture content or loose some content. If installed properly, there should be no problems even at 10-15% humidity.
Posted by i_am_canadian on 2009-08-20:
That's really interesting, I never knew that.
Posted by Macordio on 2013-03-07:
Surface Source is sold at lowes mostly because its cheap (winchester oak laminate flooring) dont listen to surface source reps or lowes flooring people that they send out they are only protecting the CRAP product that they push. WORST FLOORING IN FLOORING HISTORY from Brazil to Canada(((junk))) If your a carpenter or installer do not give a guarantee that this will hold up in the real world.. I hope Lowes and Surface source and other names used to sell this GARBAGE to the consumer is taken to court for the damage it causes between the installer and the UNHAPPY home owner. BEWARE BEWARE BEWARE of this flooring
Posted by Macordio on 2013-03-07:
No kidding!!! We installers always dip the flooring in water then hang it over the fireplace seconds before we install it.. You need to pull your head out of there....
Posted by greg handyman on 2013-03-16:
Yes,,,please dont buy this product. It lifted in my hallway and den, in 4 diffrent places. i have read nothing but bad reviews on this flooring. someone said something about glueing it down,but i didnt see that your not suppose to on the install sheet. Can you??? I'm so unhappy about the long term outcome of the flooring. Changing to another brand soon.. I heard they call it Project Source and Surface Source. I think i know why they keep changing the name of it.. mislead the consumer?
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Lowes Flooring Install Ripoff Attempt
Posted by Sncpaulson on 07/30/2012
FRANKLIN, WISCONSIN -- Lowes flooring installation...BEWARE
Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to install tile, we asked Lowes to send one of their contractors out to measure our floor and give us an estimate. There was a $35.00 non-refundable estimate fee, that would be rolled into the job if we signed with Lowes. We were told that for installation, Lowes charges $5.97 per square foot.
On Tuesday July 24, the measurer and installer, Walt H. came to measure. He was friendly and told us he was second generation in his company. This gave us confidence in his expertise. The next Thursday, 7-26 we went to the store to collect some samples of the tile, and while there were handed the estimate.
The amount of tile indicated as needed on the form was 805 square feet for tile, amounting to $1,762.95 for the tile.. The amount for the installation was $5.97 x 805, or $4,805.85. There were incedentals, like thinset and grout. The total was $6,807.64.
This estimate puzzled me greatly. The reason was that my husband and son measured the amount of flooring that we had, and the total they came up with was 663 square feet (another company had measured our floor and reported it was 680 square feet, at least in the ballpark). This was supposed to be an experienced professional doing the measuring, but the numbers were greatly different. I know that there is a percentage added to the amount of tile you get for waste. But adding the 10% extra for waste would only bring the total of tile needed to 725 square feet.
We would not expect to purchase more that that with experienced, professional installers on the job. So they expected us to purchase 80 square feet we did not need. I know we could return this, but it would be stupid, and inconvienient.
Then there is the issue that in the estimate we got it stated that we would be charged the installation on the 805 square feet on the form, not the actual 663 square feet being installed. We were expected to pay to install phantom flooring.
So Lowes wanted us to buy a large amount of product we did not need, and then pay an installation fee on it, whether or not we needed it. This seems to be a nice arrangement. For the business. We would have paid around $1,000.00 more for the job than needed.
Even adding in a few square feet if we measured poorly, this seems to be padding the charge excessivly. When we first called Lowes and spoke to Jeff in flooring, he said they figure the footage according to the measurements they are given. So their measurements must have been close to that. When I asked why we were being charged for 805 square feet of installation, he said the installers are paid for every square foot of product that goes out the door (not the amount of square footage to be installed)! I then Called Walt H who did the measurement. I asked why the square footage was so high, and told him what our figures were. He said his measurements were close to ours, and that we should call Lowes again, perhaps have a remeasure and have someone else install it, and quickly ended the call.
I called Lowes again, and was told I should call the central office. I spoke to a Olivia, who took my complaint. Someone from the central office said the manager of the store would call me. The manager of the Lowes, Kim called me, and I spoke to her and told her the situation. She said she would look into it. I said I felt cheated, like someone tried to take advantage of us. Later, Mike from flooring called to ask if we would be using their installation service. I explained the situation to him, said I had no longer any trust in the integrity of Lowes, and would also try to get the tile elsewhere. I stated that there was something wrong with this, and I would be putting this information into a review to warn others. I also called the FTC. I also let the BBB know.
I also want my $ 35.00 measurement and estimate fee returned. I have no problem paying a fee when I know about it, but I do not like paying someone to try to rip me off. I will pursue this. The final thought is that we feel so insulted that someone in this process considered us so stupid and gullible that they could blatantly inflate the charges on our job. Do we look that ignorant? Or do they just do this to all their customers? Makes you think. I have since read reviews where the same thing was tried on others.
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Posted by Pancakes! on 2012-07-30:
Thank You! I has no idea it worked this way.
Posted by trmn8r on 2012-07-30:
Interesting review. It brings up an interesting question, and that is should labor be charged on anticipated waste? To me the answer is "definitely not". You need to order extra material, but the install charge should be for the actual area installed.
The way I read this, the higher ups both passed you back down the chain without addressing the central issue (unless something is missing). And then Mike called and simply asked if you wanted to go ahead with the install.
I'm glad you reported this. Even if they are allowed to do this, I don't think they should. Sounds like a ripoff alright.
Posted by Tt on 2014-03-07:
I agree with the complaints listed.They advertise a no haggle return policy,but not true! They will not refund the35 estimate and the employees are rude to top it off!
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What a Disaster!!!!
Posted by Shocking314 on 07/18/2005
DUBLIN, OHIO -- All I will say about the Dublin, Ohio Lowe's Home Improvement Store is that I will never go in it again. We tried, and tried unsuccessfully to have some special order vinyl flooring installed. Eight weeks after placing the original order, the installer came with vinyl that was so badly damaged that it could not be installed. This story goes on and on. We cancelled the order, cancelled our Lowe's Credit Account and cancelled any and all future business ties with Lowe's. We have taken our business elsewhere.
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Posted by annyconsumertoo on 2005-07-18:
my hubby (who installs flooring) hears this ALL the time, mostly about home depot. pays to go to a store that specialize's in flooring. good luck!
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Do Not Buy Pergo HARDWOOD Flooring !
Posted by Wildhairedwoman on 07/12/2006
BRICK, NEW JERSEY -- Lowes carries Pergo Products and pergo now makes HARDWOOD. Here is my story which still is not settled.We purchased 450 sq feet of Pergo hardwood In January 2006, installed it and in 5 weeks the floor began to dent, as well as develop odd markings where no one even walked. I complained to Pergo who then advised me to go to Lowes where we purchased it and file a complaint. They sent a rep out who made sure the floor was level and properly installed which his report reflected there were no errors on our part, and he clearly stated Yes there are dents and marks in localized areas but his opinion was the floor was not defective..so claim denied. Pergo said their warranty doesn't cover dents, pay professionals to refinish it and Have a nice day. The floor cost $2000 and is on delayed Billing with lowes. Lowes has stepped in but stalled me from returning the floor within the 90 day return policy saying they would try to make this right. As of today,(7/12/2006) after several calls and interactions with managers and reps I am no where. I have reported Lowes and Pergo to the BBB and Consumers and Have wrote to Lowes Credit and had the delay extended for payment and Under federal law act have disputed these charges because of poor quality merchandise.I am done with Lowes either way and As for Pergo Not only are their warranties BOGUS but their Hard wood floors are LOOKing floors not living..I hope I save people from spending their hard earned money on those floors!
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Posted by Hugh_Jorgen on 2006-07-12:
Very strange. I installed Pergo in my RV this past winter and that stuff is so hard I can't imagine it denting in place. Im guessing the dents were there when they put it down. Hopefully Lowe's will at least send someone out to replace the defective pieces. Good luck.
Posted by Wildhairedwoman on 2006-07-12:
Hey Hugh No the dents were not there We have a big screen TV and as soon as I rolled it out to vaccum behind it the floor dented. And there is no movement there the floor is level. The rep took pictures and noted floor was level. Hardwood should not dent like that unless it was floated. This floor was glued. Also this not Pergo laminate it is actually supposed to be Northen Oak Hardwood. Trees dont move LOL!
Posted by Anonymous on 2006-07-12:
Do a web search of "Pergo defects" http://www.consumeraffairs.com/homeowners/expo_flooring.html
apparently they've got major problems. Contact the Attorney General and file a complaint against Lowes.
Posted by Wildhairedwoman on 2006-07-13:
Thank you Mrs M I never thought about going the Attorney General Route! Thank you so much!
Posted by Anonymous on 2006-07-13:
Your welcome. fyi: The link to a state's atty.general site is located at the near to top of this page click My Consumer Tools box | select | Contact the Attorney General | and following the prompts. Good luck
Posted by Wildhairedwoman on 2006-07-14:
WEll as of today July 14th 2006 4 months later Lowes has resolved this for me!!! Problem resolved!!! And I have to say Thank you to lowes they stood behind their Customer Satisfaction Guarantee.
Posted by redfish on 2006-11-03:
How did they solve your problem? I'm have ihte same issue with my Pergo hard wood.
Posted by Wildhairedwoman on 2006-11-04:
Wildhairedwoman (11/04/2006)
Redfish I dealt directly with Lowes, as Pergo blew me off! What I did was write this review here you read and then sent it to Lowes via email- firstname.lastname@example.com I sent them a copy of my letter and informed them in an hour it had 150 people read the complaint. I then preceded to file online a complaint with the BBB and consumer affairs. Ill be glad to give u all info you can email me directly at email@example.com and I will help you if you want.
Posted by Jeanine on 2013-06-22:
Had same problem but floor was ordered by Home Depot. Currently waiting for Pergo inspection because installer is claiming the floors were installed correctly. There saying product defect!!
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Lowe's Doesn't Use BBB Installers - Beware
Posted by RVictoriaW on 06/12/2013
WENTZVILLE, MISSOURI -- This is beautiful, and EXPENSIVE flooring. Lowe's promised us at the point of sale that they would guarantee installation. Just letting everyone know that Lowe's did not stand behind their flooring installation with us. We spent a lot of money on flooring that was incorrectly installed and are having to pay out of pocket to have it re-done. We are getting no response from them all the way up to the President of Lowe's. I won't go into details, just imagine 8 months of inspections, phone calls, not returned phone calls, passing around, etc.
Don't get flooring installed by them! Going on 8 months of really messed up flooring. Bad business Lowe's. We will never shop there again, and hope you heed our warning.
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Posted by John Nicholson on 2013-06-12:
You learned the hard way, but for the benefit of others: never, ever go to a big box store to buy and have them install flooring of any kind--vinyl, carpet, wood, etc. They use sub-contractors and you take a real chance on what you have experienced---shoddy work, no help from the store, etc. We have used small retailers in the local area for decades, one in particular who use installers they trust, do a great professional job and who stand behind any problems. You can save some money going thru a big box retailer, but the odds of having problems is increased substantially. Caveat Emptor!
Posted by Unhappy in Bloomfield Hills on 2013-08-20:
I have had two bad experiences with Lowe's installers. One was for a hot water tank - took four visits to get it right. The other (and current) is for a carpet installer who put down wrong (much cheaper) padding. Hope this correction goes better than last.
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Lack of Customer Service
Posted by Biggs 87 on 12/07/2013
BROWNSVILLE, TEXAS -- Have not been in a Lowes store in several years. Wife and I decided to look for tile for our condo to be installed the next week. 650 sq ft at a cost of over $1700.00. The funny thing is that we were unable to get any associate to assist us with our purchase. After a half an hour wasted in a store that had few customer we just left. How sad. Went to a competitor, several associates were eager to help. We picked out and purchased our tile in less then 20 minutes. Spoke to several friends they to have had similar experiences at the same Lowes location. Guess a store can't make money if they have no one there to take it from your hand.
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Welcome to Harriet Carter - Distinctive Gifts Since 1958. Find a large selection of products for organizing your life. As seen on TV products, household gadgets and problem solvers, unique gifts and gift ideas. Buying online is the fastest and most convenient way to shop! We have created this Web site just for you. Everything on HarrietCarter.com is arranged by product category for quick, easy selection. In addition to our selection of gift ideas, you'll find products for organizing, As Seen On TV items, New Arrivals, Web Exclusive Gifts, Household Gadgets and products for your Pets.
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A stunning collection of 12 men's winter inspired knitwear designs and accessories by Martin Storey.
A collection of 15 garments and 6 accessory designs for women featuring the key trend for alpine patterning.
15 designs for men and women showcasing the new Drift yarn alongside the longstanding favourite Big Wool.
20 designs for boys and girls aged 3 to 12 years.
A collection of 10 women's designs and 5 men's designs by Marie Wallin and Sarah Hatton, using Lima.
The Cocoon Collection showcases 16 modern and contemporary handknitting designs by Marie Wallin and Sarah Hatton.
The Savannah Collection epitomizes the key trend for relaxed, easy-to-wear knits that drape and fit the body.
Studio 22 is about pushing the boundaries and being inventive with knitwear, by using simple techniques to produce striking end results.
Understated elegance was the Autumn/Winter 2010 catwalks' main message. With inspiration taken from '50s icons, this issue's theme is about desirable staples.
Rowan Studio Issue 20 by Grace Melville is a combination of the Spring/Summer 2010 denim-on-denim trend, and the modern safari trend.


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The iPod Shuffle is the redheaded stepchild of Apples iPod product line. While the rest of the models get lots of attention from 3rd party vendors with peripherals from skins to speakers, the Shuffle is ignored like Cinderella on the night before the ball. Well Cinderella, your carriage is here in the form of the Logic3 IP-105 I-Station Sound Dock for the iPod Shuffle.
Weighing in at a mere one pound, this diminutive speaker system is an excellent compliment to the Shuffle, in that it doesn't take up much room, and travels well. The size means that it fits well on a desk, even a small one, and can stand or lay down, for use in nearly any situation where you want portable audio sans ear buds. The Sound Dock comes with a carrying bag to protect it from scratches when not in use.
Attaching the Shuffle to the Sound Dock is done by simply plugging it into the USB port in between the two speakers on the unit. There's plenty of space to get the unit into the connection, even with larger fingers. The connection is snug, but not overly tight so that detaching the Shuffle is simple, but it won't fall out on it's own. One thing to note is that the Shuffle must be powered on independently of the Sound Dock for the audio to play.
The sound of the Sound Dock comes from two 33mm, 4 ohm speakers with neodymium aluminum speaker cones. While this unit is designed with the lower price point, portable audio user in mind, the Sound Dock has some pretty good volume capability. I found that at 90% of maximum volume, it adequately filled my small 1 bedroom apartment with sound. While it surely isn't meant to replace a standard shelf stereo system, for small spaces the Sound Dock ample power. Outside, the unit would work well for personal listening or even small picnics, but doesn't have the power to overcome the ambient noises of a city street, or most busy settings.
The Sound Dock is also flexible in terms of connectivity, in that it comes with a 3.5mm to 3.5mm audio-in cable, allowing the unit to be attached to the any audio input device with an audio "headphone" port. I connected the Sound Dock to the headphone jack on my DVD player, and got adequate, if not overpowering sound. The unit comes supplied with an AC adapter and can also be powered by 4x AA batteries. The advantage of using the AC adapter when possible is that the Sound Dock acts as a battery charger for the Shuffle plugged into it.
While the unit performed admirably there were a few flaws. Battery life seems to be a bit short, with only about 8 hours of life out of 4x AA batteries at about 75% volume playback. While this isn't incredibly bad, it basically means 2 full days of audio will chew through an 8-pack of AA batteries. Also, at maximum volume, sound distortion can occur. I'm sure this is in part based on the quality of the audio input, or the MHz level of the MP3 being played. I experienced distortion at max volume with some songs, and not with others. Songs with heavier bass seemed more susceptible to this issue.
In conclusion, while the Sound Dock isn't a replacement for your bookshelf speaker system, it is a way for you to fill an average sized room with sound from your Shuffle without taking up too much space or spending a lot of money.


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Look and feel your best with these healthy eating tips & workout strategies.
Are On-Demand Services the Future of Fitness and Beauty?
Soon you may be able to get a great workout, a perfect blowout, and a relaxing massage, all in the comfort of your own home.
Transition Your Manicure from Winter to Spring
Say goodbye to dark colors and lengthy trips to the salon with these 6 tips from nail pro Lisa Wong.
15 Playful Picks for Your Spring Workout Wardrobe
Upgrade your sportswear this season with bright colors, vibrant patterns, and cooling fabrics.
Supermodel Beauty Secrets
The fierce, fit females of Oxygen's The Face dish their best advice for looking young and gorgeous for life.
Step Into Spring's Hottest Fashion Trends
Pretty pastels, wild art prints, and slimming crop tops are all the rage and super easy to translate from runway to real life.
7 Secrets for Timeless Beauty
From blowouts to brows, we've compiled the most coveted beauty tips to help you achieve everyday radiance.
Top Model Secrets for Flawless, Glowing Skin
Look gorgeous without a drop of makeup with these habits models swear by for soft, blemish-free faces.
12 Tips for Flawless Skin All Year Long
Skin is the one thing you'll wear for the rest of your life. Give it the love it deserves with this derm-approved plan.


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Roan Mountain man accused of stabbing at Elizabethton eatery
By Nathan Baker
Elizabethton police charged a Roan Mountain man with aggravated assault Wednesday night after officers said he stabbed a man with a box cutter during a fight at a city restaurant.
Ricardo Carmello Mayse was arrested on East Mill Street at approximately 8 p.m. by Elizabethton Police Department Patrol Officer Lincoln Orellana when witnesses reported a man in a tank top and red shorts fleeing from the scene of a stabbing in the Kentucky Fried Chicken restaurant parking lot on Broad Street.
In a police report, Orellana wrote that Trevor Guy, an assistant manager at the restaurant, approached Mayse in the parking lot and asked him to leave the property, stating the man was asked several times not to come back to the eatery.
According to Orellana, Guy is dating Mayse's ex-girlfriend.
Witnesses told police that when the manager approached Mayse in the parking lot, Mayse punched him and then pulled out a box cutter when the man tried to defend himself.
Guy was transported to Sycamore Shoals Hospital for treatment to a laceration on the left side of his chest.


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The Commitment Project: A study of top-100 recruit behavior
Story Highlights
Data on five classes of top-100 recruits was used to evaluate decommitments
Players who transferred high schools were nearly twice as likely to decommit later
There isn't one overarching reason players decide to renege on commitments
The AAU summer has come and gone, and as the calendar creeps toward the advent of games that actually mean something, many of the top Class of 2012 and '13 recruits will commit to colleges. Inevitably, a bunch of those recruits will cause heartbreak by either decommitting, asking out of National Letters of Intent, or enrolling and then transferring -- and jilted coaches will bemoan this as part of an epidemic that's hurting the sport. I've heard coaches use that exact word, epidemic, as a descriptor for what they consider a rising trend: Players no longer feel obligated to hold true to their word, or stay loyal to one team.
The issue with the fickleness problem isn't that coaches are wrong. There's no way to argue that the rising number of decommitments is helping the sport; it's that it tends to only get discussed anecdotally, i.e. when a recruit such as Michael Beasley switches high schools six times and college commitments once, or Terrence Jones reneges on Washington within less than an hour of putting on a Washington hat in a press conference broadcast live on the web, or LaMont "Momo" Jones sets what just might be a record by moving from Arizona to Iona this offseason: for being the only known top-100 prospect to jump between three high schools, commit to four colleges, and transfer once he was in college.
It's irresistible to focus on the high-profile and the extreme, because they make great column fodder, but that doesn't give us a real grasp on the issue. What is normal behavior for modern, top-100 recruits? How often are they switching high schools, how frequently are they decommitting from colleges, at what rate are they transferring, and why? If we're going to call something an epidemic, we need comprehensive evidence. The Commitment Project is SI.com's search for answers.
The project's data sample consisted of the past five classes of top-100 recruits, from 2007-11 as listed by the Recruiting Services Consensus Index (RSCI), which combines rankings from all major evaluation services. For each of the 502 players in our database, we tracked their entire path through high school, recruitment and college, including commitments/decommitments and transfers, and the reasoning behind those moves. The complete database checked in at more than 18,000 entries.*
* SI.com interns Tommy Alter, Jeff Gasser, Jonathan Jones and R.J. Rico, provided invaluable help on this project, each handling research for an entire class of recruits.
When I ran the concept of the Commitment Project by a few college recruiters, they encouraged me to study high school switching, because, as one coach said, "The whole culture is starting there; rather than working through problems with high school coaches, kids just leave, because someone else will always take them."
The data on high school transfers was stunning. Not only were there extreme examples such as Beasley and his six stops, or in the Class of 2011, Baylor-bound Quincy Miller and Duke-bound Michael Gbinije with four high schools each, but the overall numbers reveal that transferring is rampant.
In total, 39.2 percent of top-100 recruits went to more than one high school, including stops at prep schools; 27.9 percent attended two, and 10 percent went to three or more. The trend has increased significantly over the past five years. In the Class of 2007, 26 percent of recruits went to multiple high schools, and the average number of schools attended was 1.4. By 2011, 47.0 percent of recruits had multiple high school stops, and their average number of schools was 1.7.
|The rising trend of high school transferring splits of top-100 recruits, 2007-2011
Here's why it was worthwhile to track high school transfers: Our data revealed that a player who attended multiple high schools was almost twice as likely to decommit from a college than was a single-HS recruit. Forty-five of the 195 multiple-HS recruits (23.1 percent) had college decommitments on their record, compared to only 38 of the 307 single-HS recruits (12.4 percent). If a prospect's circle of influencers stays the same throughout high school, there's far less likelihood of him changing his mind on a college.
Eighty-three of the recruits in our database were decommitters, which puts the epidemic at 16.5 percent. The bulk of the players decommitted just once (14.5 percent), a handful did twice (1.6 percent), and Momo Jones was the lone recruit to back away from three different schools.
Decommitments only increased slightly over the five-year span from 2007-11 -- and at a far lower rate than the rise in high school transfers. The five-year progression of multiple-committers, by percentage, was 14-14-17-17-18.
If those numbers don't, at first glance, seem to constitute a problem, consider them this way: As you browse the top-100 lists for 2012 and 2013, it's likely that at least one in six players will decommit. If your school already received a verbal commitment from a blue-chipper, how much does that make you worry?
I thought it would be vital to speak with Jones, the decommitment king, to discover the secret to why players waffle. His explanations were as such:
He said his first high school jump, from New York City's Rice to American Christian (Aston, Pa.), helped him get exposure by playing alongside Tyreke Evans (reason: profile boost).
Jones left for Oak Hill Academy because American Christian closed after his junior year (reason: necessity).
He decommitted from Louisville because he pledged there as a 10th-grader, on the sole basis that he was awestruck by the idea of playing for Rick Pitino, and had a friend, Edgar Sosa, on the team (reason: immaturity).
Jones decommitted from Virginia Tech because he became uncomfortable with the idea of playing there (reason: cold feet).
He was released from USC because Tim Floyd resigned within two months of Jones' decision to play there (reason: outside factors).
He transferred to Iona to be closer to his grandmother, who was undergoing chemotherapy, and his mother and sister, who've barely seen him play in college ("It was all about my family," he said). Now he's seeking an NCAA waiver to play immediately for the Gaels (reason: family).
The conclusion is ... that you can't make one, wide-ranging conclusion on why players change their minds. Some of Jones' moves were justifiable and others were questionable. He backed out on coaches and had coaches (or schools) disappear on him. As we studied each of the 91 college decommitments/releases in our database, we found the reasons to be just as varied. The best way of assessing them was to divide them into two overarching categories: "school factors," in which the college was the instigator, and "player factors," in which the player initiated the move.
School factors included: head coaching changes, assistant coaching changes, NCAA penalties (or the threat of them), uncertainty over a coach's job status, or a coaching scandal (ex. Pitino's Porcini incident). Player factors included: "Reopening recruitment," change-of-heart, personal reasons, inexplicable reasons, package deals or pressure from family members or advisors.
As much as coaches like to put blame on the moral decay of the modern player, coaching staffs need to acknowledge their role: 37.4 percent of decommitments or releases were attributable to "school factors." Floyd's resignation alone accounted for a host of them, including Jones, Solomon Hill and Derrick Williams from the Class of 2009, Dwayne Polee Jr. from the Class of 2010, and Ryan Boatright from the Class of 2011.


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This Western Rivers® Navajo Electronic Game Call is a super value with big volume, a huge library of game-attracting sounds and a remote control!
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Meet Amanda and Kyle.
They love vintage. They love handmade. They love fun.
I love all of the details and spunk of this wedding...making RED the perfect accent color! From the red tulle peeking out from under Amanda's dress to those quilted shoes (want!) to the stunning handmade paper flower bouquets to their sweet smiles and dramatic poses as husband and wife.
Wedding Details | Ceremony: Salem Lutheran Church, Sillwater | Reception: Lake Elmo Inn | Photographer: Day by Day Photography | Dress: Casablanca Bridal | Shoes: Hey Lady, Coco Puffs | Floral: Handmadeblog comments powered by Disqus
Hi...I'm Heather.
Just a small town girl who longed for the city . . . who made it to the city . . . and now lives in between both!
GetMarried is an inspirational haven for brides-to-be, wedding planners or just plain wedding geeks and gurus! GetMarried spends its energy on spotlighting fresh ideas, charming details and stylish trends.
GetMarried offers a comprehensive point of view and provide a forum to exchange ideas, thoughts and favorite things. The site features a blog-esque format to encourage conversation among its friends.
GetMarried is constantly on the lookout for new, creative wedding and event design ideas and welcomes submissions of all kinds.


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Brand Name (Generic Name)
Glucophage (metformin)
Fortamet (metformin hydrochloride)
extended release
What are Biguanides?
Biguanides are antihyperglycemic agents that improve glucose tolerance in people with type 2 diabetes. Metformin (met-FOR-min) is a biguanide that helps lower blood glucose by making sure your liver does not make too much glucose. The 2013 ADA Standards of Medical Care in Diabetes recommends the inclusion of metformin (along with diet and excercise) in initial diabetes treatment. A good thing about metformin is that it does not cause blood glucose to get too low (hypoglycemia) when it is the only diabetes medicine you take.
Who can take them? Who can't?
Adults with type 2 diabetes can take them with their doctor's approval and supervision. You should avoid them if you have liver or kidney problems, lung or heart disease, or conditions that cause low blood oxygen levels.
What dosage can I take and how should I take it?
The initial dosage is 500 mg, twice a day. After one week, this can be adjusted to 1000 mg for the first dose and 500 mg for the second. This is can be adjusted again the next week to 1000 mg for both doses. Metformin is taken orally, in tablet form.
How often should I take metformin?
Two or three times a day.
When should I take metformin?
With a meal. Your doctor should tell you which meals to take it with.
What are possible side effects?
- Metformin can make you sick if you drink more than about 2 to 4 alcoholic drinks a week. If you drink more than that, tell your doctor. You should probably not take metformin.
- If you already have a kidney problem, taking metformin may make it worse. Make sure that, before you start taking metformin, your doctor knows your kidneys work well.
- If you are vomiting, have diarrhea, and can't drink enough fluids, you may need to stop taking metformin for a few days.
- Once in a while people on metformin can become weak, tired, or dizzy and have trouble breathing. If you ever have these problems, call your doctor or get medical help right away.
- You may have nausea, diarrhea, and other stomach symptoms when you first start taking metformin. These usually go away.
- You may notice a metallic taste in your mouth.
How often should I take metformin extended release?
Once a day.
When should I take metformin extended release?
With the evening meal.
What are possible side effects?
The side effects of this medicine are the same as for metformin.
Are other diabetes medicines used with metformin extended release?
Like immediate-release metformin, metformin extended release can be used in combination with other medications. It can be used with sulfonylureas or insulin.
When should I take liquid metformin?
Dosage should be prescribed by your doctor. It must be individualized on the basis of effectiveness and tolerance, while not exceeding the maximum recommended daily dose.
What are the possible side effects?
Possible side effects include diarrhea, nausea/vomiting, flatulence, asthenia, indigestion, abdominal discomfort, and headache.
Are other diabetes medicines used with metformin?
Metformin and metformin extended release can be used in combination with other medications, such as sulfonylureas or insulin.
What should I tell my doctor before using metformin?
Tell your doctor if you are taking other medications, as well as general allergies or allergies you may have to the ingredients of metformin.
If you are having a medical test with dye, tell the doctor you take metformin. You may be told to stop taking metformin the day of the test and not take metformin again for 48 hours.
If you are having surgery, tell the doctor you take metformin. You should be told to stop taking metformin the day of the surgery. Then you should not take metformin again until you are eating and your kidneys are working normally.
Reviewed by James A. Bennett 5/13
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Glazed Banana Apple-Mint Julep Cinnamon Sugar Cookies Broiled Scallops Persillade Rock Shrimp Ceviche Mashed Sweet Potatoes (Gluten Free) Peanut Berry Blast Smoothie Ham, Gorgonzola & Pear Crostini Pasta Salad on a Stick Baked Cream Cheese Dip
If you listen closely, you may hear the sound of 25 million Americans with diabetes rejoicing today. In a revolutionary movement, the FDA has given 510(k) approval on Abbott's HbA1C test which is expected to help millions of Americans with Type 1 or 2 diabetes or those at risk. Abbott's ARCHITECT Clinical Chemistry Hemoglobin A1C (HbA1C) test is a dramatic shift in diabetes diagnosis and monitoring. Instead of the HbA1C tests performed at a laboratory and constituted as blood work, the...


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Precio Regular: $139 USD pp
Precio Sol-Ha: $125 USD pp
Walking Tulum Mayan city discovered by the Spanish conquerors in the sixteenth century, and the only walled structure built on the waterfront. After diving in the clear waters of the Caribbean Sea at the entrance to Xel-Ha and enjoy the best diving in Cancun and Riviera Maya with hundreds of multicolored fish.
It is the best combination for a perfect day!
Note: Tours prices can change any time without notice.


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James Rawie, conductor of the Toccata Chorus and Orchestra will perform selections from "Messiah" and other familiar holiday favorites in the Carson Valley Arts Council's second concert of the 2012-2013 season.
Doors open at 6 p.m., Dec. 7 in the CVIC Hall with a no-host bar featuring beer, wine and non-alcholic beverages provided by Tahoe Ridge Winery and Bistro. The concert begins at 7 p.m.
The Toccata Chorus and Orchestra will be joined by community singers and the Douglas High School Madrigals, conducted by Bill Zabelsky, in the second half of the program.
Tickets are $25 in advance, and $30 …


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If you're in the market for a Chrysler, Dodge, Jeep or RAM, you need to come down to our dealership in Manning SC today. We stock a large selection of new and used Chrysler, Dodge, Jeep and RAM cars at great prices. If you live in Sumter, South Carolina and you need assistance with choosing a new car, obtaining financing, or have service and repair questions, our friendly and knowledgeable staff will get your questions answered. Our dealership is located in Manning SC, but we proudly serve the Sumter SC, Orangeburg SC , Lake City SC, Columbia SC area with Chrysler, Dodge, Jeep and RAM cars.
Perhaps the biggest reason so many drivers choose Stokes-Craven Chrysler Jeep Dodge, serving Sumter SC, Orangeburg SC, Lake City SC and Columbia SC, is for the fact they know their search ends here. Couple our professional yet approachable staff with our new 2012 and 2013 vehicle lineup, featuring models such as the 300, 1500, Charger, Grand Cherokee and 200, among others; and you're destined to find exactly what you're looking for. To explore our winning assortment first hand, visit Stokes-Craven Chrysler Jeep Dodge at 2585 Paxville Highway, Manning SC, South Carolina. And, remember you can always do some pre-buy research on new Chrysler, Dodge, Jeep and RAM models, online.
If a used car is what you are after we have a large inventory from some of today's top manufactures. Whether it is a car, truck or SUV we are sure that we have something for you. Browse our used car page to see all that we have to offer. All of the used cars at our dealership have been through a detailed inspection by our auto repair shop to ensure it is running in peak condition. You will drive off our lot knowing the used car that you bought will be able to serve you for many years down the road.
Want a car loan with a low payment? How about a short-term loan that will have your vehicle paid off in just a few years? Have bad credit? Come to Stokes-Craven Chrysler Jeep Dodge, just outside of Sumter, South Carolina and speak to one of our financial experts. We'll create a car loan program tailored to your needs to ensure you can afford to drive away with one of our new or used Chrysler, Dodge, Jeep or RAM vehicles. So for a car loan in Manning SC, visit Stokes-Craven Chrysler Jeep Dodge and we'll discuss the best plan for you!
If you purchase a new Chrysler, Dodge, Jeep or RAM car with us, we want to make sure your car stays in like-new condition. Our Manning SC service center can provide manufacturer maintenance and if anything were to ever happen to your car, our Manning SC car repair center will quickly get your car back on the road. If it's Chrysler, Dodge, Jeep, RAM car parts you need, our parts specialists can assist you in picking out the correct part and quickly order it. Turn-around time for parts orders is often the same day! These are only some of the reasons why we are a preferred Chrysler Jeep Dodge and RAM dealership in the Sumter, SC region.
Thank you for visiting our website, and we hope to see you soon at our dealership. You can learn more about Stokes-Craven Chrysler Jeep Dodge on our About Us page, but there's no better way to get to know us than to come visit us in person. We're located at 2585 Paxville Highway, and we're happy to help you in any way we can. Our dealership is proud to provide quality Chrysler, Dodge, Jeep and RAM vehicles to customers in the Columbia, Sumter, and Manning, South Carolina region.


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VIDEO: First Look - Paul Rudd, Tina Fey Star in ADMISSION
Paul Rudd and Tina Fey star in the upcoming comedy ADMISSION, due in theaters on March 8th 2013. Directed by Paul Weitz (American Pie, About a Boy, In Good Company) the film is written by Karen Croner and Jean Hanff Korelitz. The cast includes Michael Sheen and Lily Tomlin. Get a first look below!
In Admission, Tina Fey stars as Portia Nathan, an admissions officer for Princeton University who finds herself recruiting at a strange just "keep livin" commune headed by her former college classmate (Rudd). Things get confusingly complicated when she unexpectedly discovers that one of his students may just be her teenage son that she gave up for adoption years ago.
Paul Rudd can currently be seen starring in 'Grace' on Broadway. The actor is known for his roles in the films Clueless, Wet Hot American Summer, Anchorman, Halloween: The Curse of Michael Myers, The 40-Year-Old Virgin, Knocked Up, Dinner for Schmucks, The Object of My Affection, Role Models, I Love You, Man, and Our Idiot Brother. In television, he appeared on the NBC sitcom Friends, playing Mike Hannigan, Phoebe Buffay's boyfriend and later husband.
More On: Paul Rudd, Tina Fey, Paul Weitz, Michael Sheen, Lily Tomlin, Michael Myers.
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