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The Five Worst Phrases to Say to Customers
Customer service will always be part of your lead generation campaign. Whether you are at the stage where you are looking for B2B leads or the point where you manage the business leads you have generated, it is important that you know how to properly treat your prospects. Your words can have a huge impact on your telemarketing campaign. That is why you need to know what you should say. While there are plenty of words that you can use for your job, there are a few phrases that you should never say. But this is where the fun part comes in. These few words are exactly the ones that uninformed and amateur telemarketing teams often say.
What are these words and how can you avoid them?
1."That is our policy" – while some business managers think that this is an excellent way to keep your employees from going way too overboard in what they offer to clients, this is actually a sure fire way to alienate customers. You are there to serve them, right? Instead, you should craft general guidelines that can please customers to the best of your ability.
2."There is nothing I can do" – if you say that, then you will certainly earn the ire of your customers forever. Practically speaking, you only show them just how incompetent you are. Besides, there is always the option of refunding customers. That is a solution already. You should focus more on problem solving, and reward those in your team who can come up with creative solutions.
3."Would you mind holding for a moment" – also comes from experience. Can you imagine waiting for an hour, and then be told that the agent needed to place you on hold? That is very frustrating. What if the customer says no? Instead of only this phrase, why not add a brief explanation why you need to place them on hold. That will tell customers that you are onto their problem now.
4."You will have to go to our website" – another, fancier, way of saying that you cannot help them. While it is true that some complaints are best solved in this way (probably due to access restrictions and what not), you should make the ordeal bearable by sending your customers a direct link to where they should go. That should make their life easier, keep them from getting lost looking for a particular landing page, as well as save the business leads you have.
5."That is the responsibility of the manufacturer" – so why did you take their money then? Your customers did not transact directly with the manufacturer, they did business with you. If, indeed, only the manufacturer can solve the problem, then you should, by all means, act as the intermediary between them. Help your customers solve their problems through the leverage power you have with the manufacturer. Is that not the reason why you acted as retailer in the first place?
Take note of these phrases, and let no man in your sales leads generation team utter them in the future.
Belinda Summers - About Author:
Belinda Summers works as a professional consultant. She helps businesses increase their revenue by lead generation and appointment setting services through telemarketing. To know more about this visit: http://www.callboxinc.com/
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Japan Airlines Has No Plans To Join Oneworld Alliance
TOKYO -- Japan Airlines doesn't plan to join the fledgling Oneworld alliance of airlines because doing so might jeopardize profitable bilateral agreements it has with carriers outside the group, a spokesman said.
The Oneworld alliance was formed in February and includes British Airways, AMR Corp.'s American Airlines, Canadian Airlines, Cathay Pacific Airways, Qantas Airways, Finnair and Iberia.
JAL already has separate...

subset: commoncrawl


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|Visitor Information Centre
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|Portland Tourist Association Business Listings
Accessible via the Portland-Nelson Road, this park features a network of walking tracks, spring wild flowers and abundant wildlife. Mt Richmond is an extinct ancient volcano surrounded by low flat land. The volcano is covered with a layer of sand blown inland long ago from Discovery Bay and forms part of the Coast & Caves precinct of the Kanawinka Geopark. With spectacular spring wild flowers and abundant wildlife in unspoilt bushland, Mount Richmond is the perfect place to have a picnic, take a walk or simply drive to the summit and enjoy the magnificent views.
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Discussion (3) ¬
It may just be me, but I find the design of the Fairy Queen to be somewhat similar to that of Purdy's over on your other comic. Even if it is just a coincidence, it certainly makes room for the mind to wander…
Well, the comics are set in wildly different timelines, so I guess she could be Purdy's… Grandma? They do look similar, I'll give you that.
Except that, if it's just a time thing, it could be her. The Fae don't care about time, y'know? At least, they don't age.
However, if they take place in different timeLINES, then they aren't the same. Alternate selves are a possibility.


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NEW YORK--(EON: Enhanced Online News)--Companies need to accept tradeoffs to foster "digital trust" with employees if they want to gather the workplace data necessary to realize the full economic and competitive benefits of the Internet of Things (IoT) and the sharing economy, according to a new study by American International Group, Inc. (NYSE:AIG).
"We conducted this study to quantify the tradeoffs necessary for success in the sharing economy. A new kind of digital trust is being built in the workplace based on these tradeoffs, and every employer and employee using technology today is part of it."
The IoT's potential seems limitless and borderless, with sensors, storage, analytics, and other connected technology becoming faster, smarter, and less expensive to implement. However, realizing that potential relies on the willingness of businesses and employees to share data so that connected devices can generate insight, action, and value.
When benefits are perceived by those surveyed, the willingness of businesses and employees to participate in data sharing jumps to seventy five percent (75%) from only eleven percent (11%) when no benefit is perceived.
Common Ground between Companies and Employees
There is common ground between companies and employees about what conditions are needed to create a data sharing environment. Seventy six percent (76%) of employees surveyed globally indicate digital trust requires that employers notify them if data collection is taking place. The same percentage of companies surveyed (76%) agree that notifying employees about data sharing is important.
Eighty one percent (81%) of employees also see their employer as responsible for keeping their data private, should they choose to share it, while more than seventy percent (70%) of companies responded that it is important to establish clear policies when it comes to data collection.
Both businesses and employees agree by wide majorities (89% and 87%, respectively) that laws must be updated to accommodate new data sharing business models, balancing privacy protections with innovation, particularly in the IoT space.
"Smart, safe data sharing will power the new economy," said Rob Schimek, Chief Executive Officer, Commercial Insurance, who is unveiling the study today at the Consumer Electronics Show (CES) in Las Vegas. "We conducted this study to quantify the tradeoffs necessary for success in the sharing economy. A new kind of digital trust is being built in the workplace based on these tradeoffs, and every employer and employee using technology today is part of it."
Building Digital Trust
While there is some overlap in attitudes between companies and employees about data access, differences exist that may require tradeoffs to be made and compromises to be struck, according to the survey.
The study shows that more than half of all businesses (56%) believe that firms should require employees to agree to workplace monitoring as a condition of employment. On average globally, about the same number of companies would ask employees to wear devices (wearables) that help ensure safety in the workplace.
Employers further indicate they would be willing to invest in wearable devices and telematics in support of fleet vehicle safety to realize benefits. Employers in the U.S. would invest the most, up to $917 on wearables and $835 on telematics devices - per employee per year – which is about the cost of a mobile phone plan.
Employees are also interested in the safety benefits provided by wearables at work, but not to the same degree employers are. Thirty eight percent (38%) of U.S. and Australian workers would agree to wearables, which was in line with workers in the U.K. and France (40%) and Japan (36%). Employees in Italy, Singapore, and China were most inclined to accept wearables (56%), while German employees were least open to the idea (29%).
Of those employees globally who would accept wearables, they are most interested in sharing workplace environmental conditions, presumably for the benefit of their own health and safety. This suggests there is a basis for additional incentives and trust building to persuade more employees to share their workplace data.
Perhaps the most challenging divide revealed in the study is that while a majority of companies would mandate data monitoring, employees by nearly three to one (71%) feel they should be able to choose the data they provide to employers, rather than accept mandatory data sharing requirements.
About the Study
The report, "The Data Sharing Economy: Quantifying Tradeoffs that Power New Business Models," can be accessed on www.aig.com/innovativetech. A livestream webcast of the CES panel session where the findings will be presented can also be accessed today via this website (3:30 p.m. to 4:30 p.m. Pacific Time).
The report is based on the findings from a data sharing survey commissioned by AIG that targeted employees and business decision-makers in nine countries: the United States, United Kingdom, France, Germany, Italy, Australia, Singapore, Japan, and China. Approximately 400 employees and 250 business executives in each country were asked to complete a 20-minute online survey. The survey was executed on behalf of AIG by RTi Research, an independent global research agency.
AIG's study is the third in a series of research efforts to look at the possibilities and challenges businesses face in adapting to and harnessing the Internet of Things and, by extension, the sharing economy.
American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement products and other financial services to customers in more than 100 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.
Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this press release.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.


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The importance of employer accommodation on the job duration of workers with disabilities: A hazard model approach
No abstract is available for this item.
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Volume (Year): 2 (1995)
Issue (Month): 2 (June)
Pages: 109-130
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References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Richard V. Burkhauser & Robert H. Haveman & Barbara L. Wolfe, 1993.
"How people with disabilities fare when public policies change,"
Journal of Policy Analysis and Management,
John Wiley & Sons, Ltd., vol. 12(2), pages 251-269.
- R. V. Burkhauser & R. H. Haveman & B. L. Wolfe, "undated". "How people with disabilities fare when public policies change," Institute for Research on Poverty Discussion Papers 974-92, University of Wisconsin Institute for Research on Poverty.
- William G. Johnson & James Lambrinos, 1985. "Wage Discrimination against Handicapped Men and Women," Journal of Human Resources, University of Wisconsin Press, vol. 20(2), pages 264-277.
- Robert Haveman & Philip de Jong & Barbara Wolfe, 1991. "Disability Transfers and the Work Decision of Older Men," The Quarterly Journal of Economics, Oxford University Press, vol. 106(3), pages 939-949.
- Parsons, Donald O, 1991. "The Health and Earnings of Rejected Disability Insurance Applicants: Comment," American Economic Review, American Economic Association, vol. 81(5), pages 1419-1426, December.
- Jonathan S. Leonard, 1979. "The Social Security Disability Program and Labor Force Participation," NBER Working Papers 0392, National Bureau of Economic Research, Inc.
- Bound, John, 1991. "The Health and Earnings of Rejected Disability Insurance Applicants: Reply," American Economic Review, American Economic Association, vol. 81(5), pages 1427-1434, December.
- Steven Stern, 1989. "Measuring the Effect of Disability on Labor Force Participation," Journal of Human Resources, University of Wisconsin Press, vol. 24(3), pages 361-395.
- Haveman, Robert H & Wolfe, Barbara L, 1984. "The Decline in Male Labor Force Participation: Comment," Journal of Political Economy, University of Chicago Press, vol. 92(3), pages 532-541, June.
- Kathryn H. Anderson & Richard V. Burkhauser, 1985. "The Retirement-Health Nexus: A New Measure of an Old Puzzle," Journal of Human Resources, University of Wisconsin Press, vol. 20(3), pages 315-330.
- Marjorie Baldwin & William G. Johnson, 1994. "Labor Market Discrimination against Men with Disabilities," Journal of Human Resources, University of Wisconsin Press, vol. 29(1), pages 1-19. Full references (including those not matched with items on IDEAS)
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Our client, who is one of North America's leading manufacturing company, has a great opportunity for a Website Administrator & Systems Analyst to join their dynamic team.
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We at TPD thank you for your interest and look forward to reviewing your credentials.


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For those who are juggling between work 'n' home and still want to find time to pursue your passion of love for plants, this is one of the best options.
The bed can be dug upto 20" for planting purposes making it rich for any shrub to grow. Since the wood is made out of cedar, it ensures utmost durability making it resistant to rot. The fence of the raised bed gated garden center is about 32 inches and surrounds the entire raised bed gated garden center to protect from any animals entering the garden.
You also get a built-in trellis along with raised bed gated garden center for aiding the plants to grow vertically towards the light. The length of the trellis is around 5 feet 8 inches to support plants like vines, peas or beans.
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Raised bed gated garden center is available at raisedbeds for $1,314.95 and you can also order automatic watering system for an additional $169.00. You will also get an extra 5% discount on the products of raisedbeds.


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It will keep you from constantly glancing at the timer. The less you think about how much time is left, the more likely it will just fly by.
Bio: This Trick Author has yet to fill out their Bio.
You will find some great ways to boost your exercise routines and increase their effectiveness. From bodybuilding to simple programs, you will find tips to improve your body.
Register For This Site


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SOTD: April 13th, 2015
Summer is here. That means it's time for Menthol Monday's. Nothing like that cool feeling during the hot days.
- Razor: Gillette A-4 Red Tip
- Blade: Feather
- Brush: Semogue 1438
- Pre shave: Proraso
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Would you like to receive regular news and special offers from us directly in your inbox? Then you should subscribe to our newsletter.
Please have a look at our contact information on this below: If you do not find what you are looking for, please contact us via e-mail or telephone and our travel consultants will help you.
Booking and information
Smyril Line, HQ
Yviri við Strond 1
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Send us a booking request or price inquiry
You are always more than welcome to send us an e-mail to: firstname.lastname@example.com
Smyril Line offices
Smyril Line's headquarter is located in Tórshavn in the Faroe Islands. We also have branches in Denmark, Iceland and Germany:
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Smyril Line Cargo is the only freight forwarding company offering a Ro/Ro service on the North Atlantic. The modern Ro/Pax ferry M/S Norröna has a capacity of 130 trailer units and runs between the harbours of Seyðisfjörður, Tórshavn and Hirtshals with a service speed of 21 knots making it the fastest freight service on the North Atlantic.
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Joseph Stuart scored a neck shot in overtime to lead Wildcat to an 8-7 victory against Tito's in the U.S. Polo Association's Robert A. Uihlein Memorial Tournament, presented by Fidelity Investments, March 30, at the Sarasota Polo Club.
The two teams traded goals early in the game with Wildcat clinging to a 4-3 halftime lead.
Jason Crowder scored a pair of goals in the fourth chukker to give Tito's a 5-4 lead. Each team added a goal in the fifth chukker, before Stuart scored in the final minute of regulation to send the game into overtime.
Stuart and Chris Nevins each had three goals to power Wildcat. Crowder scored six goals to lead the way for Tito's.
Crowder was named the Most Valuable Player. Stuart received the Best Playing Pony award for his horse Summer's performance in the sixth chukker.
Teams return to action at 1 p.m. April 6 in the The Observer Group Cup, which will mark the end of the 2013-14 polo season.
WORD PLAY: Double-Chukkered — means the same horse can be played again in a later chukker.


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Summer in Ohio means baskets of tomatoes, bags of cucumbers, and boxes of fresh fruit from everyone you know. They are not perfectly round, smooth tomatoes, but they do not come from Mexico or Canada. They come from your front yard, your herb garden, or the pot on the deck. They may have brown spots or a dent, but they taste so fresh! But the best summer treats always come from Don and Julia, our wonderful neighbors. They have the most beautiful garden, where they are always experimenting with new types of vegetables and trying to get their pumpkins and squash to grow bigger than last year. The first time they gave us a lemon cucumber, I had no idea there were so many different varieties of cucumbers! This yellow, baseball sized cucumber has a little prickly hair on the skin, but has the consistency of a regular cucumber. When you bite into this whitish-green vegetable, it is as if the cucumber was infused with lemon juice. {See below.}
They also have twelve chickens that each produce one precious brown egg everyday. The chickens are not organic because of the price of the feed, but the chickies enjoy a large yard to roam around and get fresh air. You can certainly differentiate these farm eggs from regular store bought eggs. The color, the texture, and the taste are so much richer and more flavorful. Julia is always reminding me she has a dozen eggs for us, and Don reminds me every time I'm there that I can come over and pick anything out of the garden to make a salad. Their kindness is present all year round, but the abundance of fruits and vegetables in the summer allows everyone to share a little bit more. People will stop by to drop off the fruits of their labor and stop to talk about delicious summer food.


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Ocean Springs – You might think that the Mississippi Gulf Coast, only recently seeing damages from Hurricane Georges tallying in the hundreds of millions, wouldn't have time for someone else`s problems. But the business community on the Coast, as well as elsewhere in the state, has responded to devastation of Hurricane Mitch in Honduras with an outpouring of donations of both goods and money.
Want to read the rest of this story? Call the Mississippi Business Journal circulation department at (601) 364-1022 to subscribe today.


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Stereotyping in Graduate Education: An Insight of Women's Participation in Malaysia
Journal of e-Learning and Higher Education
Download PDF | Download for mobile
Aminah Md Yusof1, Rose Alinda Alias1 and Hadina Habil2
1School of Graduate Studies, Universiti Teknologi Malaysia, Johor, Malaysia
2Language Academy, Universiti Teknologi Malaysia, Johor, Malaysia
Volume 2012 (2012), Article ID 624177, Journal of e-Learning and Higher Education, 9 pages, DOI: 10.5171/2012.624177
Received date : ; Accepted date : ; Published date : 13 February 2012
Copyright © 2012 Aminah Md Yusof, Rose Alinda Alias and Hadina Habil. This is an open access article distributed under the Creative Commons Attribution License unported 3.0, which permits unrestricted use, distribution, and reproduction in any medium, provided that original work is properly cited.
An equal access to the higher education in terms of gender has been successfully promoted in Malaysia. An increasing number of women succeeded in having secured places and graduating from local private and public universities in this country. This shows that more and more women have gone through higher education, and a significant number of them are now holding high posts both in the private and the public sectors. This is the result of various government policies n human capital development. Consequently, the previously 'denied' right of women to higher education because of gender is now a history in this country and more women are pursuing graduate education. This paper attempts to analyze an involvement of women in higher education in Malaysia with particular reference to graduate study in Universiti Teknologi Malaysia. The study shows an increasing interest and access to programs related to sciences and technical field by women, as opposed to the art and education which were previously associated with women. This trend signals a positive development of women's involvement in higher education in preparing knowledgeable human resources to the nation, and thus provides a strong support to the women empowering strategy in Malaysia.
Keywords: Stereotyping, graduate, education and Malaysia
Malaysia has successfully overcome gender inequality over the period of 1980 — 2004. This has been a result of improved health status of women and increased access to education which provides girls with social and economic opportunities and choices throughout their life. As highlighted by Leete (2007), gender equality, equity and the empowerment of women are fundamental to human development. On the contrary, gender inequality is a feature of social relations in most societies and it is linked to poverty, violence, labor market, health, housing and education. The success story of gender equality in Malaysia is the fruits of various efforts to recognize the contribution and the important role played by women in this country. It is also due to the government continuous effort to recognize the importance of gender equality and women empowerment. This can be seen in the establishment of a Cabinet Committee on Gender Equality in 2004. Although women's participation in the House of Representatives is still low compared to other countries, other areas show improvements in the number of women participating especially in education. The important role played by women in this country is constantly gaining recognition.
The agenda for women empowerment is greatly enhanced by a strong participation of women in the political decision making process. Interestingly, a special and serious attention cast on women has been heavily addressed in the Ninth Malaysia Plan (2006-2010) [9th MP] compared to other MPs in terms of targets for gender equality and women empowerments, in the form of new policies and strategies to deepen the mainstreaming of women in the country development. To be able to cope with the need, it is important to equip women with necessary knowledge to enable them to be more competitive and versatile to meet challenges of a knowledge-based economy. This includes reviewing the legal and constitutional constraints that inhibit women greater participation in the economy. Perhaps more importantly, setting a target of 30 per cent of women involvement in decision making positions in government indicates another serious commitment by the government.
In making way to women involvement in the decision making, access to higher education has been widening. Previously, literature on gender, development and education rarely considered higher education. Gender has begun to be a category of analysis at the basic level of education in lower income countries which presumes that higher education is at the 'luxury' end of the educational market following the hierarchy of needs approach. As the concern becomes less, literature on higher education in the 'developing' countries tends to be characterized by a gender-neutral approach. Gender was only used to be a category of analysis in relation to access and quantitative representation while the qualitative aspect remains unknown. At the same time, economics becomes a dominant discipline influencing higher education studies. Other literature focuses on the complexities of structural, attitudinal and psychological impediment to gender equity is patriarchal organizations of women in higher education.
There has been little evidence to show that entry to the higher education is discriminated by gender, but to certain extent it can be seen that the lower threshold applies to male applicants as compared to females. Nonetheless, the emerging trend witnesses a very stiff competition amongst male and female as the entry is based on meritocracy. As a result, the number of women who are qualified and secured places in the higher learning institutions outweighed male counter-parts. A recent national intake shows that women dominate more than 60 per cent of the overall intake in Malaysia. Over the last three decades, there has been an increased participation of women in higher education. It is generally accepted that there are still broad regional differences in the availability of higher education for women and in women's access to these opportunities. However, one common observation made by UNESCO is that women tend to concentrate in traditionally "female" subject areas such as arts and social sciences. In a related issue, Aminah (1998) showed that despite equitable access to all levels of education in Malaysia, gender stereotyping is still significant in higher learning programs selection, such as in the tendency to choose and participate in female-dominated programs i.e. education and services. Thus, it is important to analyze whether this stereotyping issue in undergraduate studies can also become an issue in graduate study.
Therefore, this study investigates the likely pattern of breaking stereotyping in programme selection by female graduate students in Malaysia. An analysis of the intake, enrolment and output statistics for graduate studies will provide general indication on the shift in the area of interest among women in Malaysia. Then, further investigation on the pattern in graduate education at Universiti Teknologi Malaysia was conducted to compare it with the national pattern.
Gender Issues and Equality in Malaysia
An effort of overcoming gender inequality requires proactive promotion of greater participation of women and equitable participation of men of all social and ethnic groups. To having more women in both public and private sectors, so as to become role models for women and girls in traditional communities where gender, discrimination and sex aggregation are the norm, can be a challenging effort but such effort has been continuously undertaken in Malaysia. For example, gender as a development focus was first mentioned in the Third Malaysia Plan (1976-1980). The plan encouraged active participation of women in development and recognized their contribution to the economy. The subsequent five-year development plans have given greater prominence to gender issues , and the Sixth Malaysia Plan (1991-1995) dedicated a full chapter related to policies and programs that promote women in development. The National Policy on Women (NPW) was a major initiative affecting gender equality and women's empowerment in the plan. Its contents were incorporated into the Sixth Malaysia Plan and have formed the basis for many subsequent policies and programs. The NPW primary objectives are to ensure equitable sharing in the acquisition of resources and information, opportunities and benefits of development for men and women; to integrate women in all sectors of national development in accordance with their capabilities and needs in order to eradicate poverty, ignorance, and illiteracy; and to ensure a peaceful, harmonious and prosperous nation. The main areas covered in the NPW are health, education and training, law, employment, power sharing, sports, media, religion and culture. The subsequent five-year plans have incorporated additional initiatives to empower women, such as in the 7th and the 8th Malaysia Plans.
It is clear that gender inequalities have decreased from the year 1980 to 2004 due to the increasing levels of achievement for both women and men in the country. This is owed to the realization of the importance of the initial expansion of the education system, and women increasing participation in the development process was also facilitated by the increasing interest in gender issues and by pragmatic policies and programs to main stream women in the development. Probably, the most significant key to women achievement is the accessibility to education and higher education. The quest for knowledge has always applied to everyone, regardless of their gender. In Islam, God has made no difference between genders in this area. The Prophet Muhammad (saws) once said: "Seeking knowledge is a mandate for every Muslim (male and female)". (Sahih Bukhari)
Women Participation in Higher Education Sector in Malaysia
Higher Education is considered a sector as it is a vast and varied terrain which encompasses general subject disciplines, such as sciences, humanities, arts, mathematics, social and cultural sciences and technical disciplines such as engineering, medicine, agriculture etc. Rapid growth and diversification of higher education is also attributed to types of higher education, training, research institutions as well as innovative approaches to mode of study. Innovative approaches to education and training has altered traditional approaches to education which promote faster progression in higher education. An educated environment, better academic performance and government encouragement provide background and opportunities for higher learning education. The responsible ministry for higher education in Malaysia is the Ministry of Higher Education (MOHE). The especially dedicated ministry for higher education reflects the importance of higher education in Malaysia. To date, there are twenty public universities and more than a hundred private universities and college universities actively offering courses to Malaysians as well as foreigners. Rapid development in graduate study in Malaysia takes place as the government target educated society in 2020. The target of achieving 60,000 PhD holders in 2020 had aggravated the intake of graduate students and provide wider opportunities to post-graduate studies in all areas.
The government effort to empower higher education in Malaysia has led to the establishment of ranking amongst universities in Malaysia, such as awarding the status of Research University (RU) and Apex University. Five (5) universities were awarded the RU status, that are Universiti Malaya, Universiti Kebangsaan Malaysia, Universiti Putra, Universiti Sains Malaysia and Universiti Teknologi Malaysia. In addition, one university was given the status of Apex University, allowing it to be self-accredited as well as having full autonomy in most of its operations not enjoyed by other public universities. The conferment of the RU status has intensified research activities, and since then, graduate studies in Malaysia have developed tremendously since the year 2000. As depicted in Figure 1 and Figure 2, the number of intake and enrolment increased steadily since 2002. Although the response of output to the intake and enrolment is quite slow, what is more interesting is the increased interest of Malaysians to undertake graduate education.
Figure 1 (a) and (b) Trends in Intake, Enrolment and Output
The percentage of women with higher education in the total population vis-a-vis men has increased gradually over time. In 1980, women comprised 31.7 per cent of people with higher education. The figure increased to 40.6 per cent in 1991 and further increased to 47.5 per cent in 2000. Women enrolment at all levels of higher education increased significantly between 1985 and 2008. Have women overtaken men at all levels of higher education? In general, Malaysian women made up 55.2 per cent of the enrolled population in higher education in 2008. In 2010, 64.8 per cent of the population of new registration for graduate education is dominated by female students. Statistics show that in 2008, women represented 57.2 per cent of all graduates from higher learning education institutions. The share of 62.7 per cent of graduates in the public higher learning institutions are women, while in private institutions their share is 56.5 per cent.
Traditionally, significant gender-related issues in education pertain to gender-segregation and stereotyping as highlighted by Aminah (1998). This is because women have been associated with traditional fields such as education. However, nowadays women have been given chances to select any program without limitation. As a result, more and more women are taking programs which were previously associated with the 'masculine' type. Thus, the enrollment of women at all levels of education is equitable to that of men. In reality however, gender segregation arising from gender stereotyping which mediates the choices of courses is still prevalent. Other issues are technical and vocational education as well as geographical disparities to access education in remote areas in Malaysia. One important issue that arose is whether it is true that women who were given access to 'masculine' type of programs are interested and taking the program as their career and lifelong learning. The issue is explored in the finding and analysis sections.
The study analyses data on graduate (Doctoral and master programs) intake, enrollment and output in universities in Malaysia referring to 20 public universities and private universities. The source of information in the study is from the Ministry of Higher Education Malaysia and the School of Graduate Studies, Universiti Teknologi Malaysia. Statistics on the intake, enrolment and output from the year 2002 to the year 2010 are analyzed to observe pattern over four years. The gender parity index is calculated from the data set. The gender parity index of female to male is calculated by dividing the number of female over male students. Gender parity index is used to measure the relative access to education of males and females. It is calculated as the quotient of the number of females by the number of males enrolled in a given stage of education (in this case graduate education). It is originally used by international organizations to measure the progress of developing countries. In situation where target is set on certain level of gender parity index (GPI), its usage could be more meaningful. However, in this study, the GPI will only be used as indicator to the phenomenon. The information is consistent with the period from the year 2002 to the year 2009 as the same categories are used. For 2010 data set, an adjustment has been made to suit the previous categorisation, hence some possible error may occur. Nonetheless, due care has been taken to minimize any possible error.
Analysis and Discussion
As mentioned earlier, the paper seeks to explore the potential of the likely pattern of breaking stereotyping in program selection by female graduate students in Malaysia. To achieve this, the analysis is undertaken at two levels: National and Universiti Teknologi Malaysia.
National Level
The analysis shows that there has been an increasing trend for graduate intake, enrolment and output in Malaysia. A significant increase was recorded annually from starting from the year 2002. Access to the graduate studies is enhanced by flexible modes of study, such as distance learning, modular approach and research mode either full time or part time. The increasing number of graduate students is also attributed to the availability of financial incentives by the government. For example, MyBrain15 which was launched by the government in 2010 was one of the critical agendas under the National Higher Education Strategic Plan (PSPTN). The program was targeted to produce 60,000 PhD holders among Malaysians which were aimed at the knowledgeable group. The group is expected to be a catalyst for research and innovation. Four schemes were offered under My Brain 15 that are MyPhD, MyMaster, Industrial PhD and Public Higher Learning Institutions Academic Training Scheme. The schemes finance the study and provide financial incentives to those who are qualified to further study at the master and doctoral levels. In addition to these, selected universities which are research universities were allocated fund for research students. These research universities offered attractive financial packages which resulted in an increase in intake and enrolment since 2002.
As mentioned earlier, this paper focuses on gender issue in the graduate study in Malaysia. For this reason, gender parity index was analyzed for the period of 2007 to 2010. The period was sufficient to provide information on the issue under investigation. The period also witnessed a development in graduate study as the government is aggressively involved in promoting graduate study in Malaysia. Female involvement in graduate study based on three main fields is shown in Table 1.0. It is important to note that GPI is calculated by dividing the number of females to the males in each segment of the selected factor. For example, in Table 1.0, the number 0.6 indicates the involvement of females in intake as compared to males.
Table 1 Gender Parity Index (GPI): Intake, Enrolment and Output According to Gender (National)
As mentioned earlier, GPI measures the relative access to the matter (in this case graduate program). The table illustrates that the level of women or female participation in three main areas of study improved from 2007 to 2010. Nonetheless, it is interesting to note that higher participation is in the field of Art and Humanities. While this seems true to the public higher learning institution, the same pattern was also recorded for private higher learning institutions. Despite the argument that there are more women than men in Malaysia, the level of intake, enrolment and output of women is a lag behind the male counterpart. Generally, the involvement of women in graduate studies is higher in the science stream. The finding is rather shocking as the initial anticipation of access and involvement would be Art and Humanities under which some stereo-type courses fall. For some good reasons, the accessibility and involvement in intake and enrolment indicate higher index as compared to other fields. A similar pattern is recorded for private higher learning institutions. Nonetheless, as far as the output is concerned, Art and Humanities recorded higher graduation index for women. Whilst this is not conclusive, it can be suggested that women in this case performed better in Art and Humanities. Table 1.0 demonstrates that generally women are less involved in Doctoral Degree level, but the opposite trend exists at the Master level as demonstrated in Table 2.0.
Table 2.0 illustrates higher and better women participation in two fields that are Science and Art and Humanities than in Technical. In general, this increase in number could be contributed to factors such as the need to have higher qualification in order to be more competitive and difficulties in penetrating job market ( the current assumption holds that male are in better chances of getting a job). The number in all intake, enrolment and output is dominated by the females. Again there is similar pattern for Doctoral Degree in which there is higher intake and enrolment in the field of science. The higher number of intake and enrolment in 2007 and 2008 helps the improvement of the number of output for 2009 and 2010.
Table 2 Gender Parity Index (GPI): Intake, Enrolment and Output According to Gender
The finding in this section confirms the earlier finding by other studies, such as Aminah (1998) and UNESCO that despite the increasing level of participation in graduate level, the selection of programs tend to be gender biased. The low participation of females in technical program which is regarded as male — dominated is however better than those at the Doctoral level.
Universiti Teknologi Malaysia
The management of graduate studies in Universiti Teknologi Malaysia is under the jurisdiction of the School of Graduate Studies. One of the research universities, UTM encourages research and innovation works which is basically supported by graduate research. The programs run through taught course or by research work either full time or part time. The School of Graduate Studies becomes significant as the total number of enrolment is about 10,000 which makes up half of the students' population in the main campus in Johor. The School of Graduate Studies becomes important in assisting in the attainment of national vision to achieve a target of 60,000 PhD holders.
The same explanation can be deduced from Table 3.0 as the low participation is observed in technical field which is traditionally associated with 'masculine value' with an even lower participation at the Doctoral level. The level of participation halved from the Masters category, which recorded a balanced parity index. As for Art and Humanities, the year 2009 witnessed the highest women involvement in Doctoral and Masters. This further strengthened the earlier finding that gender stereotype is still in play; thus influencing the decision on the choice of program. The index also shows a better output for female participation in all fields which indicates the higher and better success story for women in their study.
Table 3 Statistics on Graduate Studies in UTM
In general, it can be concluded that the involvement of women in graduate study improved from 2007 to 2010. However, lower involvement was observed in the area of technical, compared to art and humanities and sciences. Nonetheless, where output is concerned, better participation of women has shown a higher index recorded in many areas as exhibited in Table 3.0.
Higher education in Malaysia has transformed in terms of accessibility and gender equality. With mounting opportunities available through the creation of programs and increase in the number of higher learning institutions, wider opportunities will be made available to women. Graduate education has become a critical agenda for Malaysia due to the need to produce 60,000 PhD holders. To achieve this, greater access is made available to females which is also targeted at preparing 30 per cent female in the decision making segment. The paper shows that since 2007, there has been an increasing women involvement in graduate education in Malaysia but the tendency is toward art and humanities and science. Lower participation was observed in technical area which is still male dominant. Despite this fact, women performed better in graduating in all levels as the index has improved annually from 2007 to 2010. A similar pattern was observed in Universiti Teknologi Malaysia. Women involvement in intake, enrolment and output also improved in areas such as science and art and humanities.
Limitation, Implication and Recommendation of the Study
The findings of this study could be further strengthened in the absence of the following limitations:
a)The data for the study comes from secondary data provided by the Ministry of Higher Education and the Graduate School of UTM. Thus, it does not provide the qualitative aspect to the study.
b)The duration of the study could be for a longer period of time. A longitudinal study could offer a richer perspective to the phenomena under investigation.
There are a few implications of the study. Firstly, the relatively low number of female graduates enrolling in the technical programs might result in the possibility of not meeting the government target of having 30% females at the decision making levels in the public and private sectors in the technical area. Secondly, the increasing number of female graduates in the art and humanities might cause an influx of females in the fields. Both factors can create an imbalance in the availability of women in the decision making segment of the workforce which can slow down the development process of the country.
It is thus recommended that the government continues the current policy and effort to encourage graduate education in Malaysia, focusing on women participation especially in the technical field. A further qualitative study on female graduates should be undertaken which might be able to provide a clearer picture about women involvement in graduate education in Malaysia.
Authors would like to thank the Ministry of Higher Education for the data, Universiti Teknologi Malaysia and the School of Graduate Studies, Universiti Teknologi Malaysia, for their financial assistance and moral support.
Atkinson, A. B (1970). "On Measurement of Inequality," Journal of Economic Theory, 2:244-263.
Publisher – Google Scholar
Aminah Ahmad (1998). Country Briefing Paper: Asian Development Bank.
Google Scholar
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Global Trend in gender Disparities: News Rescue.
Government of Malaysia (1986). The Fifth Malaysia Plan 1986-1990, Kuala Lumpur: Governement Printer.
Government of Malaysia (1991). The Sixth Malaysia Plan 1986-1990, Kuala Lumpur: Governement Printer.
Government of Malaysia (1996). The Seventh Malaysia Plan 1986-1990, Kuala Lumpur: Governement Printer.
Government of Malaysia (2001). The Eighth Malaysia Plan 1986-1990, Kuala Lumpur: Governement Printer.
Government of Malaysia (2006). The Fifth Malaysia Plan 1986-1990, Kuala Lumpur: Governement Printer.
INPUMA (2000). 'Policy Issues in Higher Education in the new millennium,' Proceedings of International Conference, Kuala Lumpur, Universiti of Malaya.
Malaysia (2007). 'Perangkaan Pengajian Tinggi Malaysia,' Kuala Lumpur: Bahagian Perancangan dan Penyelidikan, Kementerian Pengajian Tinggi, Malaysia (Government Statistics).
Malaysia (2008). 'Perangkaan Pengajian Tinggi Malaysia,' Kuala Lumpur: Bahagian Perancangan dan Penyelidikan, Kementerian Pengajian Tinggi, Malaysia.
Google Scholar
Measuring and Monitoring Gender Equality: Malaysia's Gender Gap Index (2007). Ministry of Women, Family and Community Development, Kuala Lumpur.


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modular autonomous systems for satellite communications
command and control, electronic warfare, and others
electronic field production
electronic news gathering
satellite news gathering
electronic and satellite news gathering
semi-trailers for special applications
telecommunications and special applications
cellular on wheels
military boats
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Congratulations to Lexi and Scottie, married yesterday afternoon in the Butterfly House at the Detroit Zoo. It was a beautiful day, and we are so happy for these two!
~ More lovely goodness ~
2 comments
Such a beautiful picture of my beautiful friend! I can't wait to see more 🙂
Great photo with a lovely tree in the background. I bet they were both delighted with the results!


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"spirited" difficult? child support group for parents
I am looking for or will help start a support group for parents who have exhausting children of all kinds. My son is 4 and fits the "Spirited" child personality. I'd like to get ideas and support from other parents.
Also looking for playdate opportunities so that he can work on his social skills with other kids.


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PUB 101: My Blog My Way
Today I attempt to answer that question burning in all of your minds: How did my blog become the way it is today? (I'm kidding by the way, this topic would hardly rank in the top ten of anyone's need-to- know list.) The answer is a long, rambling story that I will try my best to condense in consideration of my valued Publishing 101 readers. My blog started off as a random outlet for my daily doings, musings, and somewhat quirky DIY projects. It was haphazard, ill-planned, and had little format. Eventually, however, my blog started to evolve and take on a life of its own when I began to immerse myself within the fashion blogging community. "What Doffy Does" became a more purpose-driven place in which I expressed my weekly doings, my favourite fashion trends, and sluggishly developed my photography (and outfit-post-taking) skills.
These changes came about as a result of constantly (perhaps even obsessively) browsing the blogs of my favourite fashionistas and wishing that I could create similar content nearly as appealing as theirs. For instance, from the blogs "Her Waise Choice" by Jen Tam, "Alicia Fashionista" by Alicia Quan, and "Brooklyn Blonde" by Helena, I discerned that simplicity, white spaces, well-designed banners, and tabs made all the difference in a personal style blog's appearance. Instead of the messy, cluttered, and chaotically-coloured blogs of my youth, I longed to create a blog theme that screamed 'simplicity' and 'elegance.' I also used Google to find other ways to simplify my blog design; for example, I googled a way to create icons for my social media accounts instead of having tabs on the side labelled "Twitter," "Pinterest," "Instagram," "Tumblr," and "Bloglovin'." Although I tried to avoid flashy or annoying pop-ups (ie. music players) on my page, I did include a slideshow of my latest Instagram posts on the right-hand column that I thought added to the appeal of my blog. I as well attempted to not add too many gadgets on the right-hand column other than a blog archiving tool, some Google Sense ads (which were removed when I changed my domain name), Google Friend Connect (aka GFC), and a few other select gadgets.
Additionally, I received many great tips from the handy site "Independent Fashion Bloggers," an online publication dedicated to helping fledgling personal style bloggers find their way in the blogging world. In regard to my blog design, the post "6 Simple Design Tweaks to Make Your Blog Better" was particularly useful in influencing my decisions on the matter. For instance, I learned that photos must be neither too large nor too small, of equal size, and should be taken with a camera of decent quality.
This leads me to my next great breakthrough in my blogging ventures: my camera. Long before I purchased my first DSLR camera, I found myself gazing at the amazing pictures being posted by popular bloggers with their insanely expensive Canons and Nikons and wishing that I could attain photo-quality and creativity of nearly such levels. My boyfriend was quite clueless on the matter; he thought that my point-and-shoot camera's capabilities were more than enough until I forced him to look at countless pictures of amazing depth, perception, and innovative angles that were only possible with a decent DSLR. Finally, I was able to buy a secondhand Canon DSLR at a greatly reduced price from a local photographer whom I had met through a previous job. A whole new world of possibilities suddenly opened for me and I began my journey into creating better and more interesting pictures for my blog, whether they were of my outfits, my travels, or delicious food. I admit that my skills are still very amateurish but I hope that with more practice, better lenses (hellooo Boxing Day sales!), and dedicated photographer friends, I will be able to post inspired and creative photos that will better draw in my audience.
Anywho, that is a brief overview of why I made my blog appear the way it does; I just hope that this riveting account gave you some ideas for any blogging fantasies of your own and didn't make you check your watch to see how much time you had wasted...
Glazer, Helena. Brooklyn Blonde. Available at: www.brooklynblonde.com
Tam, Jennifer. her waise choice {a Vancouver personal style blog ; Vancouver fashion blog}. Available at: www.herwaisechoice.com
Quan, Alicia. Alicia Fashionista. Available at: www.aliciafashionista.com
Reiter, Gretchen. "6 Simple Design Tweaks to Make Your Blog Better." Independent Fashion Bloggers. June 21, 2013. Available at: http://heartifb.com/2013/06/21/6-simple-design-tweaks-make-your-blog-better/


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Good evening everybody and welcome to In the News. Glad you could be with us again today. There are a couple of things we want to get to today. The President gave his annual State of the Union Address last night and we want to go over the speech. We want to talk about the policies he outlined and the vision he has for where the country should head over the next four years.
But before we talk about that we want to talk about something that happened the other night that was pretty significant. News crossed the wires late Monday night that North Korea had conducted a nuclear test.
The test was conducted in the northern part of North Korea, about 40 miles from the Chinese border. It was originally picked up by the US Geological Survey. They said it had detected a magnitude 4.9 earthquake in North Korea on Tuesday. The location was similar to the location of tests conducted by North Korea back in both 2006 and 2009. And on Tuesday, the North Korean government did indeed confirm that it successfully tested a miniaturized nuclear device.
The North Korean government said the test was in response to hostility by the United States. North Korean State media reported that the government would come up with second and third reactions if the US continued with its hostilities. North Korea has said in the past that its goal is to build a bomb that can reach the US mainland.
While they're still far away from that, this test is significant because, a) The bomb detonated was more powerful than in any other previous test, and b) Previous bombs tested were plutonium based bombs. This one is believed to be uranium based. And the uranium based bomb making process is much harder to keep track of and monitor. So this is seen as a significant step forward for North Korea's nuclear ambitions.
President Obama called it a highly provocative act and urged action in the UN Security Council. Even China, North Korea's main ally seemed put off by the test. They had discouraged North Korea from undergoing such a test in January and it seems that North Korea has openly defied their number one ally and supporter. China supplies North Korea with much needed resources for its population like food and oil.
So all eyes are now on the UN Security Council where we'll see what actions are taken. The key will be how far China goes in reprimanding its ally. What kind of action it will sign on to without issuing a veto. To a large degree that will dictate just what will get done in the Security Council. So we'll be keeping an eye on those developments and we'll keep you updated on what happens there.
We switch now to the State of the Union. The President of course addresses Congress on a yearly basis in what is known as the State of the Union address. It was meant as a way to keep Congress informed of what is happening in the executive branch. It has become in modern times a speech that puts forth the President's agenda, what he hopes to accomplish in the coming year.
This State of the Union of course comes with some added attention because it is the first in President's Obama second term, the first since he was re-elected. So many are looking to it to see what agenda gets laid out for the President's second term and what type of tone he sets for the next 4 years.
Republicans had some expectations as well. They were calling on the President to address spending and entitlement programs, the drivers of the nation's debt in their estimation. They wanted him to address the sequester, which is coming up in a few weeks. And they wanted him to talk to about the economy and jobs.
The speech lasted about an hour. And it was a pretty strong speech. Now what you think of the agenda that he outlined depends on your political view of course. But it was definitely a speech in which he outlined a vision for the country that was very much in line with the President's beliefs.
Some even called it aggressive. He touched on jobs which I was happy about. I thought jobs were a blaring omission from the President's inaugural address, because he never mentioned it. Unemployment is still way too high at 7.7%. And so for it to not even be mentioned in his inaugural address, I thought was a little strange. But perhaps the President knew all along that he was going to delve into it in the State of the Union address and so was waiting for that.
He set the tone of the speech early on, speaking about the need to reinvigorate the middle class. How that is the key to America's prosperity and future growth. Let's take a listen to that part of the speech from the President.
He spoke about bringing manufacturing back to the US which I was very happy to hear. He said he would fund a manufacturing hub similar to one that is successful and already working in Youngstown, OH. I've always believed that a strong manufacturing base is the key to economic health in this country. We have to get back to making things, not just buying and consuming. So I was glad to hear that.
And he also called for raising the Federal minimum wage to $9 an hour as a way to address poverty and strengthen the working class. Which was kind of a surprise, I don't think anyone saw that coming. The minimum wage is a policy point that Democrats have pushed for a long time. Obviously Republicans are opposed to it.
We actually did a show about it last year, in which we spoke about the economic impact of raising the minimum wage. If you haven't heard that go back and check it out. Research is mixed but there are actually studies that show that raising the minimum wage has a positive impact on jobs and the economy.
He spoke about education. He called for high-quality pre-k for every kid in the country. He cited several studies that noted that high quality pre-k is actually one of the best determinants of future educational success for children. I've always been a strong proponent of education and agree whole heartedly with that finding so I was glad to hear that as part as well.
He also spoke about holding colleges more accountable. He wants to institute a national college scorecard, that will help tell parents and students which colleges give the best return on their tuition. Which schools offer the best bang for the buck. I imagine that would resonate fairly well with families with college age children. He also touched on immigration reform. Reiterating his call to Congress to move on the fixing the nation's immigration system. Saying the time is now for comprehensive immigration reform.
He mentioned Afghanistan, and how he plans on bringing 34,000 troops home by the end of this year. And how by the end of next year, our war in Afghanistan will be over. He spoke about being more transparent on the issue of drones and drone strikes. Which I thought was a smart move politically because it got him out in front of an issue that had been gaining traction over the last several days, which is his controversial use of drone strikes.
And in what was probably the emotional highpoint of the speech, he spoke of gun control. Evoking all of the victims of gun violence in recent years, he spoke of Hadiya Pendleton the teenager who performed for the President with her marching band during his inauguration last month and was gunned down recently after being caught in the crossfire between rival gang members on the streets of Chicago, he spoke of Gabby Giffords, he spoke of the victims of Newtown, Oak Creek and Aurora, saying that at the very least, they all deserved a vote on gun control. He said to members of Congress, you can vote no if that's your choice, but these Gun Control proposals at least deserve a vote.
So all in all it was I said earlier, it was an aggressive speech. It was ambitious. It seems that the President is not going to be reticent about going after his agenda. It signaled that he is not going to be looking to compromise as much as he did before. He is going to stand up and fight for what he believes in.
Apparently the President will hit the road to build consensus for his policies with stops in several states. He was in NC today and he'll be heading to Georgia and Illinois over the next couple of days. So it will be very interesting to see how this all plays out. It's very doubtful that all of these things will get done, but it will be curious to see how the fight develops, and which side gets the better of the arguments.
Gun control seems like it's going to be the most immediate of the issues. As well as immigration reform, and of course the sequester and other budget issues which are scheduled to come to a head by the end of next month.
We'll see how it all plays out and of course, we'll be right here to bring it to you and to explain just what it all means for you and your families. Thanks for being with us everyone, that's our show for tonight. Remember to tune in next time and keep your comments coming in to email@example.com. That's email@example.com. And remember to keep up with us on Facebook and Twitter @itnshow, that's intshow, one word. We'll see you next time everyone, good night.


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Outrage as council makes £7.5m from bus lane fines
A COUNCIL was blasted yesterday for fining drivers £7.5million for straying into bus lanes.
The fines for driving in a bus lane add up to an average of £30,000 a week
Lawyer Nick Freeman was "stunned" to discover the sum after making a Freedom of Information demand for the council to reveal its income from bus lane infringements for the past five years. He said he wanted to "confirm his suspicions" and accused British councils of using bus lane cameras to get drivers to "fill the cash-strapped coffers".
But Manchester City Council claims the sum helps to pay for services – including its free Metroshuttle city centre bus service.
Motorists can be fined for driving in a bus lane during peak hours, with a £60 penalty reduced to £30 if paid within 14 days.
Mr Freeman said: "It's an average of £30,000 a week, which is a massive amount of money."
Bus lanes are an important part of getting people around the city when it is busy
He also alleged many drivers were fined because bus lanes were not clearly marked.
"People have to swerve at the last moment to change lanes," he said.
Councillor Kate Chappell, of the Labour-run authority, said it did not use fines to supplement its budget, adding: "All money is reinvested into highways projects such as the Metroshuttle."
She insisted: "Bus lanes are an important part of getting people around the city when it is busy.
"The vast majority of people travel into the city centre in the morning peak period by public transport."
She added that all bus lane signs complied with Department for Transport guidelines.
Mr Freeman was nicknamed "Mr Loophole" after successfully defending a string of celebrities in motoring cases including David Beckham, Sir Alex Ferguson and Sir Ranulph Fiennes.


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The California Invasion of Privacy Act, Penal Code sections 630 et seq. (CIPA) is only a credible threat if plaintiffs can achieve class certification. Otherwise, the case is nearly valueless, and will fall to the curb in no time.
CIPA can expose businesses to liability for recording routine conversations for quality assurance purposes with Californians without their consent. These lawsuits, typically filed as class actions, seek statutory damages of $5,000 for each telephone call that was recorded without informing the callers that the call may be monitored or recorded. They have resulted in multimillion-dollar settlements even absent the disclosure of any confidential information and where no one has suffered any harm.
A recent decision by the California Court of Appeal in the hotly contested Kight v. CashCall, Inc., 231 Cal. App. 4th 112 (2014) (Cashcall II) case, however, makes it more difficult for plaintiffs to certify certain types of these lawsuits, specifically those brought under California Penal Code section 632, which prohibits the intentional recording of confidential communications. The recent CashCall II ruling may also have an impact on plaintiffs' abilities to certify class actions brought under California Penal Code section 632.7, which prohibits the recording of certain wireless and cellular phone communications but does not, by its express terms, have a confidentiality requirement.
Section 632 prohibits the intentional recording of "confidential communications" without consent. Confidential communications are defined as those "carried on in circumstances as may reasonably indicate that any party to the communication desires it to be confined to the parties thereto, but excludes a communication made . . . in any other circumstance in which the parties to the communication may reasonably expect that the communication may be overheard or recorded." Cal. Pen. Code § 632(c) (emphasis added).
Additionally, Section 632.7 prohibits intercepting or receiving and recording communications transmitted between certain types of phones, which some courts have applied to recording conversations involving at least one cellular phone or cordless phone. Unlike Section 632, Section 632.7 is not limited to "confidential communications" − which is why the litigation has evolved to plaintiffs bringing only a Section 632.7 claim, to increase their chances of achieving class certification.
The history leading up to CashCall II is important to better understand the decision, because the case has previously been before the Court of Appeal, in Kight v. CashCall, Inc., 200 Cal. App. 4th 1377 (2011) (CashCall I).
In 2006, borrowers sued CashCall in a CIPA class action, alleging that CashCall monitored[1] their telephone conversations without their consent in violation of Section 632. Following the trial court's certification of a Section 632 class, CashCall successfully moved for summary adjudication on the Section 632 claim by arguing that a corporation does not violate Section 632 when an employee monitors a telephone conversation that another employee is having with a customer because the two are a single "person" within the meaning of the statute.
The Court of Appeal reversed the trial court's summary adjudication order in a published opinion, CashCall I. Rejecting CashCall's interpretation of Section 632, the Court of Appeal held that the statute applies even if the unannounced listener is employed by the same corporate entity as the known recipient.
The Court of Appeal also rejected CashCall's alternative argument that summary adjudication was proper because the undisputed facts established that the telephone conversations were not "confidential communications" within the meaning of Section 632. The Court of Appeal spent a significant portion of CashCall I explaining that the "confidential communication" requirement is a statutory element of a Section 632 claim and requires plaintiffs to show that they had an "objectively reasonable expectation" that their conversations would not be secretly monitored, and held that triable factual issues existed on this statutory element. In so holding, the Court of Appeal stated that the "issue whether there exists a reasonable expectation that no one is secretly listening to a phone conversation is generally a question of fact that may depend on numerous specific factors, such as whether the call was initiated by the consumer or whether a corporate employee telephoned a consumer, the length of the customer-business relationship, the customer's prior experiences with business communications, and the nature and timing of any recorded disclosures" (the "CashCallfactors").
On remand, CashCall moved to decertify the class, primarily based on its argument that the issue of whether any particular class member can satisfy the reasonable-expectation test requires an assessment of the numerous CashCall factors and that these individual issues predominate over any remaining common issues, making the class action unmanageable. Plaintiffs opposed the motion, arguing that CashCall did not meet its burden of establishing the changed circumstances necessary for class decertification and, alternatively, that common issues continued to predominate in the case.
The trial court granted the motion and decertified the class. The trial court found that the CashCall Idecision constituted changed circumstances and "individual issues regarding the individual putative class members' 'objectively reasonable expectation of privacy' predominate over defendant's alleged uniform policies."
The plaintiffs appealed, and the Court of Appeal affirmed the trial court's decision to decertify the class in its CashCall II decision. Recently, on January 14, 2015, the California Supreme Court denied the plaintiffs' request to review.
The CashCall II Decision
In CashCall II, the Court of Appeal held that determining what constitutes a "confidential communication" for purposes of Section 632 requires an individualized analysis that precludes class certification.
The Court of Appeal began by referencing another recent decision on this issue, Hataishi v. First American Home Buyers Protection Corp., 223 Cal. App. 4th 1454 (2014), wherein the Court of Appeal affirmed the refusal to certify a class of "outbound" callers who alleged a violation of Section 632.
The Court of Appeal agreed with the analysis in Hataishi and found it applicable to the case before it, specifically stating that "in Hataishi, as here, the plaintiffs had a continuing ongoing business relationship with the defendant, during which many plaintiffs may have heard a monitoring disclosure statement at least once." Further, the Court of Appeal stated "as we determined in CashCall [I], there are numerous facts unique to each individual plaintiff that are critical to resolving the liability issues under these circumstances." Importantly, the Court of Appeal also explained that "although each plaintiff declared that he or she did not believe anyone was listening to their monitored calls with CashCall employees, the trier of fact would have to determine whether a person under the particular circumstances and given the background and experience of each plaintiff would have understood that the particular call was not being monitored."
Notably, the Court of Appeal also emphasized, in response to the plaintiffs' contention that the confidential communication issue could be resolved by a questionnaire or survey, that CashCall must have the ability to cross-examine each putative class member on the factual circumstances of their calls. Specifically, the Court of Appeal stated that "under Section 632, the defendant has the right to litigate the issue of each member's consent and each class member's claimed objectively reasonable expectation that the call was not being monitored." The Court of Appeal took a strong stance on this issue because the existence of a confidential communication is a statutory element of a Section 632 claim and, as the Court of Appeal explained, the plaintiffs could not use the class action procedure to "interfere with a defendant's right to challenge the plaintiff's evidence."
CashCall II, building upon the momentum of Hataishi, basically sounds the death knell for call recording class actions brought under Section 632 in California.
CashCall II clarifies that what constitutes a "confidential communication," a statutory element of a Section 632 claim that plaintiffs are required to prove, requires an individualized analysis. 231 Cal. App. 4th at 130 ("Although each plaintiff declared that he or she did not believe anyone was listening to their monitored calls with CashCall employees, the trier of fact would have to determine whether a personunder the particular circumstances and given the background and experience of each plaintiff would have understood that the particular call was not being monitored.") Because proving this statutory element requires an individualized analysis, it renders adjudication of Section 632 claims inappropriate for class treatment. Indeed, most recent CIPA class actions are being brought only under Section 632.7, which does not require a "confidential communication."
But defense lawyers may still be able to use CashCall II to defend against Section 632.7 cases. Most notably, CashCall II took a strong position on a defendant's ability to challenge evidence at the class certification stage stating that "[u]nder Section 632, the defendant has the right to litigate the issue of each member's consent and each class member's claimed objectively reasonable expectation that the call was not being monitored." That consent, along with reasonable expectation of privacy, is viewed as an individualized issue that the defendant should be able to contest as to each and every putative class member, provides defendants with further support that class certification is not appropriate in both Section 632 and Section 632.7 cases.
In summary, while the California Court of Appeal continues to chip away at a plaintiff's ability to bring certain CIPA call recording class actions, privacy lawyers on both sides can expect CIPA call recording class actions to continue, particularly with respect to those brought under Section 632.7.


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Nguri Budaya 2 ~ Know Indonesian Culture Deeper More
Dear all fellow Enthreans. Let we tell you a great news, Nguri Budaya 2 now is released on Android. Click this link to download and play Nguri Budaya 2 for free: http://enthrean.com/games/nguri-budaya-2/ or by scanning this QR Code:
After the first Nguri Budaya is released on 2013 can be downloaded here: http://enthrean.com/games/nguri-budaya/ This game also have been covered by Liputan 6 SCTV and Seputar Indonesia RCTI. Most of the gamer give us feedbacks about the game play to be faster and easier by giving options better than typing the answers, and also need more culture categories for the game.
Carrying the same spirit with the former Nguri Budaya, Nguri Budaya 2 brings faster and more competitive game. The question will be provided randomly, so the gamer could get different questions each time they play the same category. Each session will provide four options. Gamer should choose the right option by tapping it before the time is up. In this first release of Nguri Budaya 2, this game has four categories, they are: National Heroes, History Building, Folk Song and Ethnic Clothes. In the future the category will be updated. This game is provided in Bahasa Indonesia.
Nguri Budaya 2 also has some hints. The hints cost the credits that gamer collected by answering the question correctly. Those hints are 50:50 (cost 50 credits), Show Me The Right (cost 150 credits) and Additional Time (cost 100 credits).
Let's study about Indonesian culture by playing this game. We hope that you can know about the Indonesian culture deeper more. Reserve the Culture by playing Nguri Budaya.


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hosting podcasts
Hi Everyone, I am extremely new hear and I couldn't find anything in the search. I am seeking a podcast solution for my site and was wondering if wordpress can handle the job. My current site has a podcast section that is rather a pain. The user must upload a podcast and fill out all the necessary tag information as well as an image to successfully add a podcast to my site. Seeing how everyone has a host now days that supplies the podcaster with an rss feed I would like to simply get away from my current setup and seek a solution that allows a user to simply input their feed and allow whatever solution I find to read and pull data from the feed, much like this site http://www.everypodcast.com/add.php
Is it possible for wordpress to do this? Does anyone have any idea what might be able to do this?
Thanks in advance.
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Tune into ROH on HDNet on Monday, October 25th at 8 & 11pm for another great hour of professional wrestling.
This week's episode will feature:
Main Event:
Grizzly Redwood & Andy "Right Leg" Ridge vs. Necro Butcher & Erick Stevens
Super Smash Brothers vs. House of Truth
Have a news tip? Attended an event and want to send a live report?


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Mandelbrotakuby Martin Nixon on August 4, 2014 at 12:01 am
There is actually no website that criticises the websites that criticise gaming journalism, we made that one up. But considering how worked up people get when they see things they are fans of get analysed, it's only gonna be a matter of time.
But the previous fractal layer of journalistic criticism exists; and for a good reason. A lot of online videogame journalism is bad, and here's why: most gaming "journalists" aren't actually journalists, they're just dudes that like videogames. Which doesn't sound like a problem at first, but consider it this way: I like the news, but I don't ever purport myself to be a regular journalist. The skillsets are the same, the topics are just different.
That's at the root of why so many gaming news sites aren't really about gaming news any more. Their writers have never studied journalism, and don't know how to be journalists. So rather than find new stories, they're just reactionary. They have the same abilities as any other non-journalist who likes videogames. They have to wait for stories to come to them, and they've gotta fill the space between them somehow. So they branch out into less and less videogame related things, like movie trailers and Japan and boobs and I'm not kidding I've seen them write about Snuggies, usually long after those things ceased to be timely. Eventually, it's how you end up with "stories" like this one.
Polygon recently cut a whole slew of its writers, which is what sparked this comic now. I feel like this post from (aforementioned-second-tier-fractal-criticism-website) Loltaku explains it far better, and more succinctly, than I ever could.
Unlike the fictional Martin in the comic, I still play my 3DS on the train all the time! Or, at least, I used to until I started writing The Crashing Empty. Now that takes up approximately all of my time.
Bloody Actorsby Martin Nixon on August 1, 2014 at 12:01 am
So, Lore went to Hollywood to compete in the World Championship of Performing Arts! She came back the other day, with a lot of medals. And a big placque that says "Champion of the World – Best Original Composition 2014″ on it. Which is pretty cool. I stayed here and drew comics. Well, no. I've also been writing a novel! But that doesn't sound as glib.
She also came back with a severe ankle injury! She hurt it just before the competition started, of course, and literally the day before going to Disneyland. So her friend and fellow actress Tyla Bertolli pushed her around the theme park in a wheelchair. (Sidenote: Lore still performed, on her ankle, and just pushed through it, bursting through the pain barrier into a realm of medals and glory.)
This comic is based on their experiences; Robert and I consolidated a few different events together, because we've only got three panels to work with, but the events themselves are true to reality. I may have exaggerated by drawing Tyla in the dress while at Disneyland. But I dunno. It felt downright wrong not to.


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- Please select a date to see the proper prices!
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Rooms, services Palazzo Giovanelli & Gran Canal Venice is welcoming all guests in Venice with 41 comfortable rooms to stay in. An organized city tour is also available to help you discover all key highlights of the area. The bar can be an ideal place for a meeting or a pleasant evening talk. In the safe your valuables may be the safely secured. Wireless Internet connection (WiFi) is available at the hotel, enabling portable devices and smartphones to go online. You can find the exact list of services provided by Palazzo Giovanelli & Gran Canal Venice (including those for extra fees) and the exact equipment of the rooms on the information sheet below.
Payment Depeding on the selected room, date and price, you may be asked to provide credit card guarantee or to pay by credit card in advance.
Arrival, opening hours The earliest check-in time to your room is 14:00, the latest check-out time from your room is 12:00. The personnel is at your service in Italian and English languages.
Palazzo Giovanelli & Gran Canal Venice rooms Rooms
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WiFi in public areas (5 €/night)
Organized sightseeing nearby
Bar, Elevator, Safe deposit box
Bathrobe, Hairdryer, Desk in the room, Mini-bar


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As posted on the WizKids website:
November 23, 2005 (SEATTLE) – WizKids Inc., creator of the runaway hit games HeroClix and Pirates of the Spanish Main, is proud to announce the release of High Stakes Drifter, the company's first collectable card game (CCG)!
"High Stakes Drifter is the fast-paced game of Wild West action," said Mike Samora, vice president of Sales and Marketing at WizKids®. "The game uses betting-and-bluffing mechanics to simulate a series of challenges with historical personalities like Billy the Kid and Wyatt Earp." The game adds elements of luck to each challenge as well, with a unique kicker chip mechanic that can add a random effect to each showdown.
Each card features vintage photography and a western feel. The game play has been described as a mix between a saloon-style betting-and-bluffing game and a spaghetti western shootout.
High Stakes Drifter is sold in Starter Sets (MSRP $9.99) and Booster Packs (MSRP $2.99), and is available in hobby and specialty game stores.
Founded by 25-year game-industry veteran Jordan Weisman, WizKids is a Seattle-based game developer and publisher dedicated to creating tabletop games driven by imagination. Its MechWarrior® and HeroClix CMGs and Pirates and Rocketmen CSGs are among the most successful games on the market today, and the company has sold hundreds of millions of game pieces worldwide. For additional information, visit http://www.wizkidsgames.com.
They also have a fully searchable card gallery up on their website, just to make it easy to complete your collection. So, when you're out shopping this Black Friday, be sure to pick up some High Stakes Drifter for yourself. Then come on back here and tell me what you think of it. Thanks! And Happy Thanksgiving to you all!


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Old Kenosha
This week's Happenings magazine has a section called "It's Your Hometown Memories". It includes a lot of old Kenosha photos and businesses from way back when. It's pretty surprising to know some of them have survived for so long! I thought it would be interesting to list some of them along with a few of… Read More »


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hey guys
I've got a question to the surfaceIntegrate.C in fvc, espacially the function surfaceIntegrate.
This does 'Integration' like discribed in the phd work on page 80 (3.17), but what's the reason for dividing the result with the volumes?
Is this because of the integral and using (3.12) or are there other reasons?
thanks for your answers
Hi Johannes,
I suppose you mean Hrvoje Jasak's thesis? Well, in there I found Eq.(3.17) on p.80 anyways :). As far as I understand, surfaceIntegrate forms the basis for operations like fvc::div, as Henry explains here. I suppose that if you'd like to get the divergence, you need to divide the LHS and RHS of Eq.(3.15) on p.80 by cell volume, in order to use Gauss' theorem ...
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