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Busy NYC Restaurant Solves Major Mystery by Reviewing Old Surveillance
A recent Craigslist post has proven to be an eye opener about how the behavior of restaurant goers has changed over the years. The restaurant was trying to figure out why their service had slowed so much over a 10 year period of time - you'll be surprised by what they found after reviewing their old surveillance tapes.
From the Craigslist Post:
We are a popular restaurant for both locals and tourists alike. Having been in business for many years we noticed that although the number of customer's we serve on a daily basis is almost the same today as it was 10 years ago, the service just seems super slow even thou we added lot's more staff and cut back on the menu items.
One of the most common complaints on review sites against us and many restaurants in the area is that the service was slow and or they needed to wait a bit long for a table.
We decided to hire a firm to help us solve this mystery, and naturally the first thing they blamed it on was that the employees need more training and that maybe the kitchen staff is just not up to the task of serving that many customers.
Like most restaurants in NYC we have a surveillance system, and unlike today where it's a digital system, 10 years ago we still used special high capacity tapes to record all activity. At any given time we had 4 special Sony systems recording multiple cameras. We would store the footage for 90 days just in case we need it for something.
The firm we hired suggested we locate some of the older tapes and analyze how the staff behaved 10 years ago versus how they behave now. We went down to our storage room but we couldn't find any tapes at all.
We did find the recording devices, and luckily for us, each device has 1 tape in it that we simply never removed when we upgraded to the new digital system.
The date stamp on the old footage was Thursday July 1 2004, the restaurant was real busy that day. We loaded up the footage on a large size monitor, and next to it on a separate monitor loaded up the footage of Thursday July 3 2014, the amount of customers where only a bit more than 10 years prior.
I will quickly outline the findings. We carefully looked at over 45 transactions in order to determine the data below:
Customers walk in.
They gets seated and are given menus, out of 45 customers 3 request to be seated elsewhere.
Customers on average spend 8 minutes before closing the menu to show they are ready to order.
Waiters shows up almost instantly takes the order.
Food starts getting delivered within 6 minutes, obviously the more complex items take way longer.
Out of 45 customers 2 sent items back that where too cold we assume (given they were not steak we assume they wanted the item heated up more).
Waiters keep an eye out for their tables so they can respond quickly if the customer needs something.
Customers are done, check delivered, and within 5 minutes they leave.
Average time from start to finish: 1:05
Customers walk in.
Customers get seated and is given menus, out of 45 customers 18 requested to be seated elsewhere.
Before even opening the menu they take their phones out, some are taking photos while others are simply doing something else on their phone (sorry we have no clue what they are doing and do not monitor customer WIFI activity).
7 out of the 45 customers had waiters come over right away, they showed them something on their phone and spent an average of 5 minutes of the waiter's time. Given this is recent footage, we asked the waiters about this and they explained those customers had a problem connecting to the WIFI and demanded the waiters try to help them.
Finally the waiters are walking over to the table to see what the customers would like to order. The majority have not even opened the menu and ask the waiter to wait a bit.
Customer opens the menu, places their hands holding their phones on top of it and continue doing whatever on their phone.
Waiter returns to see if they are ready to order or have any questions. The customer asks for more time.
Finally they are ready to order.
Total average time from when the customer was seated until they placed their order 21 minutes.
Food starts getting delivered within 6 minutes, obviously the more complex items take way longer.
26 out of 45 customers spend an average of 3 minutes taking photos of the food.
14 out of 45 customers take pictures of each other with the food in front of them or as they are eating the food. This takes on average another 4 minutes as they must review and sometimes retake the photo.
9 out of 45 customers sent their food back to reheat. Obviously if they didn't pause to do whatever on their phone the food wouldn't have gotten cold.
27 out of 45 customers asked their waiter to take a group photo. 14 of those requested the waiter retake the photo as they were not pleased with the first photo. On average this entire process between the chit chatting and reviewing the photo taken added another 5 minutes and obviously caused the waiter not to be able to take care of other tables he/she was serving.
Given in most cases the customers are constantly busy on their phones it took an average of 20 minutes more from when they were done eating until they requested a check. Furthermore once the check was delivered it took 15 minutes longer than 10 years ago for them to pay and leave.
8 out of 45 customers bumped into other customers or in one case a waiter (texting while walking) as they were either walking in or out of the Restaurant.
Average time from start to finish: 1:55
We are grateful for everyone who comes into our restaurant, after all there are so many choices out there. But can you please be a bit more considerate?
Original Post: http://newyork.craigslist.org/mnh/rnr/4562386373.html
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111 Comments
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I call b.s. It's probably fabricated and certainly unscientific. And to chastise your customers for not being focused on your time constraints enough? Ludicrous. Customers should enjoy their dining experience no matter how they pass the time spending money in your establishment.
Europeans tend to relax and socialize during a meal. They usually spend at least two hours for dinner. If you are an upset restauranteur because customers take more than an hour; you are in the wrong business. Please stop rushing us through.
What an interesting, revealing and entirely fictional article. Thanks author!
My first thought, too. The Onion does far better, and at least we KNOW they are B.S.ing us.
Why do you say it is entirely fictional?
And here we see the Average American, declaring something to be a work of fiction because it probably pertains to his own behavior and, therefore, offends him.
You clearly haven't worked in a restaurant before. I saw the craigslist ad, it was legit. Also, you're probably one of those annoying phone-never-out-of-hand people
Clearly you need to make your wifi network easier to connect to.
I think this is a pretty cool observation. I am confused about the ambiguous question at the end of the article. They also spent the time observing an extensive amount of footage, but never further commented on their plans, a resolution or an inquiry to help them resolve the situation. Their focus (if I am correct in interpreting the intention of the question at the end) is about customers who walk into waiters while texting and walking. This should not be their focus, and tells me they may not have the skills to resolve the problem. They need to focus on catering to the customer, and of course fixing their wifi connection issues. Maybe they should put directions inside the menu. Change the menu to cater to the iPhone/android user. Maybe change the menu to have barcodes to scan. The customer could get calorie information, pictures, etc. this would make the menu more interactive and draw the attention of the cell phone user toward the menu. The title states the mystery was solved, which would imply there was a solution. There is no solution spoken too in the article. Maybe this information here will help them get started. Again, this is pretty fascinating, but the hardest part is the work ahead of them.
Obviously you have never worked in the industry.
Or... and I know this is a HUGE inconvenience to people and could be way out there. How about people put down their phones and enjoy life? The restaurant should remove their wifi, and ban the use of phones (pictures) while at the tables. Be social! I know right?! Who wants to do that? I mean, you're just in public with other people, so why would you not look them in the eye and idk, talk. People are becoming so irrational anymore.
Here, here! And I've been both a waiter and a client. The best dining experiences always involve the analogue food and people in the here and now, and have nothing to do with the there and then on which the phone is digitally focusing – on somewhere other than here, and on someone other then the real-time, tangible (and increasingly cold) food and people in front of one. Einstein was on point; this article proves it (as do many responses posted like "they should fix their WiFi").
Sure, but all that talking and enjoying is taking time away from other customers! Clearly we need to ban socializing in restaurants, think of the time savings!
Banning phones sounds pretty irrational to me. The solution is simple: get a better router, or do away with public wifi entirely. Also, why did 18 people ask to be seated elsewhere? Did the restaurant remodel? That's a BIG difference, and re-seating all of those people probably accounts for WAY more time than people on their phones.
You're completely missing the point. the solution isn't to get a better router. the solution is to return to the idea of dinning. Unplug and enjoy the experience. Instead of chatting, uploading, taking pictures, and tweeting. A lot is lost while tapping away at a screen. Being re-seated only takes a minute or two. Playing on your phone while the waiter is waiting for you to make up your mind and then wasting time while playing on your phone allowing your food to get cold takes up far more time. Point is, our society has become socially inept. We don't know how to interact with each other face to face. Everything needs to be through social media, which I argue actually makes us less social. Banning phones from the dinner table isn't irrational. It's actually quite rational. It returns humanity back to being socially interactive. If you suggest otherwise, you're part of the problem and you don't even know it. Sad really.
Thomas J. can I hug you? I completely agree. Zach, they asked to be moved thinking they could get more 'bars' better wifi service which I think totally rediculous. Put down the phone a be social face to face in real time!
@Thomas J you sound old
My guess is they wanted to be seated elsewhere hoping their wifi signal got better.
I dumped my bf when he couldn't stop texting is friends/buddies/co-workers while we were having dinner at a restaurant. Guess I was too boring for him, so I put him out of his misery. Face it, all that texting, picture sending, etc. on the phone when you are at dinner is just plain RUDE.
Hi Laura, I find very insightful what you had written. I totally agree. I would also like to add that there could even be an app to reserve talbles and order food, of course the app should also work while not yet inside the restaurant, and it should show which tables are currently available and can be reserved, etc. To take the idea of interactive menu with fotos and calories of the food further, it should of course highlight where the ingredients come from, especially if they come from a farmer from the region. Also there should be an interactive display of what meals take currently how long to make, and what meals are not available anymore...
svh is closer to the solution than the naysayers. Customer needs are changing and trying to force the old model on customers OBVIOUSLY ISN'T HELPING. You have observed what the customer wants when they go to a restaurant, so make use of that information. Provide information that the "phone-using" customer can use to improve their experience or don't complain that all of these customers using their phone aren't happy. You could have one or two people who are dedicated to helping with wifi or taking photos float around tables during peak periods to take the pressure off wait staff. You could research WHY people wanted to move tables, was it too cold or was it the wifi reception? You either have to adapt to your customer's needs or don't whine when they leave. People are being "super-social" - sharing their experience with people who aren't at the table with them, and that is the way things are. Open your eyes people.
Did this really go over your head? People are complaining about slow service, that is what prompted this research. Why are they complaining about slow service? Because the restaurant staff is inattentive or too busy or too lazy? No. People are complaining about slow service because other guests are throwing sticks in service spokes. It's not intentional, it's not malicious, but they're doing it all the same. If you ask for another table, the hostess has to rearrange the rotation of servers. Maybe you just asked to be sat in a section where a waiter just got sat. Now he's got to greet two tables, get two drink orders, etc. Maybe you know how to use your phone, but that table doesn't. Now he has to repeat the WiFi password over and over. You're mad because you want a drink. The server whose station you were supposed to sit in is twidling her thumbs. Finally he makes it over to the table you wanted and you ask for a cocktail. He knows you've been waiting so he rushes to the bartender to get your drink. The bartender is remaking someone else's drinks because they got sent back. There's tickets already printed and waiting to get filled before the one with your order on it. You have to wait another five minutes before he makes it back to your table. You're pissed but not ready to order. His other table has a question and he's happy to answer, but then their appetizers come and they ask him to take a picture of them. Wait now they need some obscure condiment. Meanwhile you're ready to order and he's taking FOREVER. That's with two tables. Imagine four or five. The point of the article isn't just the WiFi, it's that more food is getting sent back, people are taking longer to order, asking for tables outside the section they're "meant" to be in more often, and too distracted by their phones to order, eat, or pay in a timely fashion. Sure, it's the service industry. They're supposed to wait on you. You and everyone else. They want you to have a good dining experience, just like they want the rest of the crowded restaurant to. But all the distractions and issues that the wait staff is dealing with compound to longer wait times at the door, longer times for drinks and food, and longer times for one table to sit in their real estate. Food prices are rising and margins are thinning. Why else would restaurants be doing stuff like "technology free tuesdays?" Some places won't allow Instagram sharing or Google Glass. What other choices do they have, really? Oh, they can invest in an app to tell you all about the food when you scan an ugly barcode in their menu. Surely that will cost less time and money! Not like it will simply give customers an additional way to become distracted. Not like app development is cheap. Not like updating and debugging apps is cheap. I don't know what the solution is, either. But if you do any of those things, you're a part of the problem. For the business and for other customers.
Love it when someone speaks with commonsense . . .
Very simple solution, before anyone, anyone is allowed to dine out they should by law be required to work at a restaurant for six months. Problem would be solved very quickly...
I could not have said it any better, np! As a service-based business owner myself, I have personally observed a noticeable change in customer attitudes these last few years; attitudes that have struck me as increasingly self-absorbed, inconsiderate of staff, and self-entitled. My observations are purely anecdotal and I do not have any proof, but my opinion is that the newer generation of consumers within the last decade, may have a different value system and approach to their world that also plays a part in this dynamic between service providers and the customer, not just in the restaurant business, but in all commerce. Social media has enabled many, but especially those who grew up with it, to be less empathetic. Again, this is strictly one person's opinion in the broadest of terms, based upon my own direct and sometimes indirect experiences.
This is hilarious! Even funnier than stuff I read in the article! You're a hoot!
U r an idiot.its a restaurant not a WiFi spot
You're not too smart, are ya?
"Mystery" implies the unknown. Now that it's known it is no longer a mystery. Mystery solved. That's not the same as problem identified and solved, which seems to be what you think the title is telling us.
What about ban wi-fi and photo ordering create a section of customer that are hungry and a section that are not...or post a sign no phone permitted. i think this is better than your suggestions to speed up the service or ask customers not to sit until they finish their chit chat bullshit
*You want to have dinner with us please don't bring your phone simple solution. Or be kind to others don't use your phone and take pictures outside the restaurant*
Are you kidding? I am assuming this is a tongue-in-cheek comment, but I'm not sure, you seem so sincere. You just pointed out numerous ways to stretch out the customer's visit even longer!!! It's simple, put your phones away people and be in the present.
Now put prices of food then and now...I have to pull out my phone and makes this dining experience as entertaining and long as possible. So ill watch netflix, take as much time as I like anf enjoy myself because my meal will cost WAY TOO MUCH.
Riiiight, because occupying a server's table and quite literally costing the server money because they will lose a rotation because of you is a great way to show the restaurant who's boss. Please, don't ever go out to eat again.
So don't go out to eat. Simple. Don't be an idiot.
ditto ditto ditto to all the replies to your ridiculous, selfish comment. Yeah, you really showed 'em didn't you, you cut into that server's earnings, that will really prove to the restaurant they are charging too much. Maybe if inconsiderate people like you didn't eat out, and service could be more efficient, so that the restaurant could serve more people, they could also lower prices. You make no sense, please stay home and eat a peanut butter sandwich.
Get rid of the wifi and put a cellular signal blocker in place. Post a sign saying this is a cell phone free sanctuary to foster a better environment for all patrons. There is a large segment of people who would eat there just for that fact. Then you only have some of the pictures to deal with, but they can't upload them so it's quicker.
Has any restaurant done that as a schtick? Sounds like an intriguing and fun idea. Maybe call the place "Luddites" and embrace the electronic free zone. I wonder what sort of success they'd have.
That's a crime against FCC regulations.
Jamming cell phones is illegal at the federal level and is a felony. Nope. You're being an idiot.
You can request customers not use their phones and kick them out if they do, but jamming the signal is illegal.
You don't have to "request". They can make it their policy, and anyone who breaks that policy would be asked to leave. They could just put a sign up by the door that states this. I've seen lots of restaurants do this for the exact reason as the article points out. Idiots who can't take their nose out of their phones and disrupts the service for the entire restaurant.
Actively jamming any radio signal is illegal. However, using radio blocking paint or constructing the restaurant to be a giant Faraday cage is very much legal.
Waaaa, waiter, fix my phooooone!! I'm expecting a really important text and maybe if I got reseated to a table by the other window, my precious phone would get a signal??!!? This is REALLY important!!!! No, I'm not gonna order, I'll just fiddle with settings on my phone because maybe I'll figure out how to reconnect. Oh and that other table just freed up, maybe you can reseat me there???
So you like splitting hairs with the law. That would be illegal too. The blocking rule is to protect customers like doctors from missing important calls or pages. Just ban all phone use, so people in that situation know ahead of time it is not allowed in the restaurant and they can make other arrangements.
There was a restaurant in Los Angeles that took 5% off the bill if everyone at the table agreed not to use their phones! Revolutionary!!
Cell blockers are outlawed by the FCC. Just turn the WiFi off and let it go. You can't changed 'stupid people tricks'.
Laura a solution is not required to solve a mystery, what are you blabbing about? They found out what caused the longer turn around time in their restaurant, aka mystery solved. Not really sure how that confused you. Second, do you really think their "focus" was to see how many customers walked into waiters while texting, give me a break, you're being a bit retarded. Third, don't be so quick to know it all, Mrs. Restaurant, just because they didn't tell us about an implemented solution in this article does not mean there isn't one. Also, do you REALLY think someone is going to waste their time logging into wifi for the menu, when it's sitting right in front of them? The answer is no Laura, get a grip. Customers want wifi access to upload the picture they HAD to take of their burger to social media, proving to all their little "followers" that they do in fact eat food. "I fear the day that technology will surpass our human interaction. The world will have a generation of idiots." -Albert Einstein
Here here!
n.b. Einstein never said that. It doesn't mean that the quote is not insightful, but you might as well put "Gandhi" or "MLK" or "Lincoln" or "Feynman" or whomever you like as the attribution.
According to multiple sites, he did say that. Do you have evidence that he didn't?
I hope you didn't look those sites up on a cell phone.. in a public place.. Times change. This entire article seems irrelevant to me. "PEOPLE USE THEIR PHONES MORE NOW!?!?" Instead of making an obvious business decision to find some way to embrace the data that the owners have worked so hard to gather, the solution is to try to put a plug on the zeitgeist so whatever cheap restaurant this is can churn out more customers? All this social inept chatter is ridiculous. The fact that the general consensus of this board so far is to immediately side with the business and not ask questions like, "why don't they raise their prices?" or "doesn't a shared food photo hold value?" shows just how far out of touch with reality people are who don't understand technology. If this is in fact not a troll, and the owner's solution is to somehow limit phone usage to speed up table times, they will lose customers fast when word gets out that this particular establishment doesn't take kindly to tourists who want to take pictures, or use their GPS, or search Google, etc.
Just as Edmund Burke never said "The only thing necessary for the triumph of evil is for good men to do nothing" this is another that mere repetition does not certify as true. This particular quote is soundly refuted here: http://quoteinvestigator.com/2013/03/19/tech-surpass/
How, exactly, does one have evidence of someone NOT saying something?
"The problem with quotes on the internet is you can never be certain of their validity." - Abraham Lincoln Now go look up the logical fallacy of proving a negative. Also 'fallacy' as I doubt you know that term.
According to multiple websites, unicorns exist. Do you have evidence that they don't?
Other favorites include Mark Twain, Eleanor Roosevelt, and Winston Churchill.
Ya know, I thought the same exact thing when I read her post. A mystery needs a solution to be solved? interesting... This generation that's coming up is completely socially inept. The biggest kicker is, they don't even know how damaged they are. I'm glad I am just old enough to see how retarded they're turning out.
[…] Busy NYC Restaurant Solves Major Mystery by Reviewing Old Surveillance […]
Yeah. That totally happened.
How times change, hmm? It seems that this restaurant hasn't changed with the times even though they had 10 years to get used to the changing needs of their customers. Some possible solutions: a) put wifi instructions for both iPhone and android users on the menu or on a slip of paper (with the week's password on it) b) use a hashtag to capture customer selfies and foodie pics on a Twitter account and encourage customers to join your Facebook page c) train your staff how to deal with new technology. Perhaps hire younger staff who know this stuff already.
How much does a restaurant need to "change with the times"? If it serves quality food in a clean and welcoming environment, knowledgeable staff (meaning you talk to the server for information, crazy idea, I know!), they're behind because because they're not providing access to the most socially-retarding medium ever created by mankind? Will people expect interactive games with links and hashtags for when they visit the bathroom? I mean, some of those sinks are hi-tech, someone should be Instagramming it! As for only hiring younger staff, hmmmmm, seems exclusive, discriminatory, ageist, I could go on. Because the Millenials have such a reputation for great work ethics. You're so right!
"Because the Millenials have such a reputation for great work ethics. You're so right!" Sounds ageist.
Not bad ideas. BUT it wouldn't hurt if people stopped being so unbelievably self-absorbed, as well. (I also think this might be a fiction. I find some of the data hard to believe. More than half of customers want a group photo taken? That's either bs, or totally crazy.)
If the restaurant is a "special occasion" place where people are celebrating birthdays or whatever, I'm sure at least half do ask to have pics taken. But you're absolutely right, people are so self absorbed they think it's a restaurant's job to assist them in conducting activities other than eating. Ridiculous.
"Hire younger staff who know this stuff already." Seriously? Let's get past the very outdated notion that *only young staff can handle tech. Please, give some credit -- some respect for intelligence -- to older staff, who probably have the additional experience in the service industry to capitalize on tech even more than you realize...
What about not having WIFI and blocking phone signals? Yeah so you might loose some repeat customers but again you might process a lot more too....
Quite impressive observations and inferences. However, I agree with Laura that the customers should be given better directions to connect with the Wi-Fi network. In addition to the usual waiters there should be special assistants who can help with photography. After all customers come to enjoy and live life. So it is to the credit of the restaurant that they want to spend more time there. The owners should try to increase the seating capacity of the place to keep the earnings going up rather than hurrying the customers to eat and quit.
No Wifi and no Cell signal won't stop people from taking pictures
Seems fictional, but the basic point makes intuitive sense. I think restaurants should offer a phone check, like a coat check, except in order to get people to part with their phones, offer them a free appetizer or something. Quicker table turnover, plus people will actually enjoy themselves more.
If this is a "nice" restaurant, I don't think it would be any more rude to enforce a "no phones" policy than a "you must wear shoes and shirt" or other dress code. I think it could be overall positive for everyone.
Simple solution. The problem is with the customers. Put down your phones and order (if you have a question about the dish, ask the willing waiters, they're trained for this!). Then talk to who you are with. No one is going to care about the picture of the food, or the fact that you ate a steak in the next few years. Why document it? If you're going to the restaurant for the first time, or it's a special occasion, take pictures outside with the sign, don't waste time inside. But really: Don't complain about how long it takes when YOU are the problem. Tom, I loved the Einstein quote.
About 2 hours for a dinner is long? In Europe that is considered the bare minimum for a small dinner set and we would feel rushed. And that has been the case loooong before smartphones were even invented. Really, you Americans totally miss the point of going to a restaurant with friends.
Thank you!!! Completely agree... If I'm in and out of a restaurant (even in the US) in less than two hours, I'm pretty perturbed, and feel very rushed.
The difference is that in Europe, other customers would not become as agitated with the serving staff for a slower turn around, but, in America, since everything in the dining experience is about efficiency and servility, a slow turn around time gets a bad rap from customers.
As an fellow cynical old person, I applaud the author of this parable. It is entirely the fault of the customers for failing to take into account the restaurant's needs when dining there, as opposed to the restaurant failing to adapt to an ever-evolving society. I would like to subscribe to your newsletter, just as soon as you put down that phone & get off my lawn.
The people saying that the restaurant needs to catch up with the times and take better care of their customers are the same people this article is about. Inconsiderate of others around them and always ready to place the blame elsewhere.
For anyone who thinks that "fixing the wifi" should be the restaurant's problem...you are all idiots. Wifi has nothing to do with a restaurant's experience unless you are in a cafe that advertises free wifi. Dining out is about the experience in the restaurant itself. The evidence shows proof positive that phones are killing the dining experience for the business and the consumer (seeing that by the time ppl stop taking pictures and yelping, their food is cold). I've been in this industry going on 13 years now and I'm only 27--I've seen it all. "they should make the menu more interactive"??? you're silly. "What do you mean seat elsewhere"--people are much more picky and self-entitled when they walk into a place, dummy. C'mon now. How about just shutting off the phones, stop being a douchetool and eat the food...like you're supposed to.
I'm amused at the number of people who think this is a real thing that happened, rather than just another email chain letter that made it onto Craigslist. In other words: [citation needed]
Made up or not, still a very real problem. It's frustrating to be out eating with someone, but just feeling awkward because they are checking their phone or flat out using it the whole way through the meal. You can't have two conversations at once, so the second someone responds to a text the conversation is rudely put on hold. Happens all the time.
Exactly ha. Classic clickbait and millennial bashing stuff. But it was on craigslist, it has to be true! Would be interesting to see a real study though.
[…] Via: Old Surveillance Tapes Reveal Why Restaurant Service Is So Slow […]
<strong>=== popurls.com === popular today</strong> yeah! this story has entered the popular today section on popurls.com
Why are people commenting on this as if any of it happened
Why all of the table switching? have you made changes to the layout or do prior customers know where the better spots for wifi or cell connections are? Lower the lights more and ask customers to refrain from cellphone service. Create a cellphone check-in like they did with coats and hats. They can "leave the phone at the door. But something is still missing here. Your staff is doing something different but you can see it. Keep looking. In ten years I suspect your menus and plates have changed. It may be harder for the customer to understand the menu (They also have to take extra time to look over calories, no one did that ten years ago.) People have less extra money too. used to be go out for a dinner and a movie, now its just dinner so people take longer. We have all started to move slower it doesn't seem that way but talk a walk in the mall. It's not just the phones. Its the way people walk. Its one of those subtle changes that happens in a culture. We start walking differently. You staff is probably doing the same thing as well. Staff used to carry dishes up high, now its don lower to the waste. Bet you got ride of those ugly stands to put the trays on too. they actually speed things up in a restaurant just look stupid. But ten years ago people were still using them.
[…] but interesting: Busy NYC Restaurant Solves Major Mystery by Reviewing Old Surveillance (via […]
Its not the customers on their phones silly author!!! Its the EMPLOYEES of the restaurant on their phones! Good try though
It's interesting that many commenters have complained about social ineptitude amongst millennials while also consistently calling one another "idiot" and "retard." Let's all get along :)
[…] discovers why service has been slowing down over the years chocolate sauce: Busy NYC Restaurant Solves Major Mystery by Reviewing Old Surveillance tldr stop taking photos of everything when ur in a restaurant Quote: 2004: Customers walk in. […]
The world does not owe a restaurant success or profitability. Any easy way to fix this problem is to ban all customers, period. Alternately, ban cell phones and see if your business improves. Probably it won't unless your main customers are all senior citizens. Customers who stay longer usually buy more (drinks, desserts, appetizers). Customers who post pix are doing free advertising. If people are staying longer so you can't seat anyone else, that means you are at capacity and you should raise your prices to compensate.
Doesn't really matter to me whether this is true or not. It has a point, unlike 99% of online material, and the point is, those who would complain of slow service and assign it to a restaurant management's inability to properly run the place should consider changing public mores of social interaction in restaurants, of which they're likely guilty of themselves. It's true that constant attention to one's device is going to slow things down. That said, I increasingly see workers at all manner of service jobs slipping their phone out of a back pocket to check it like everyone else. That slows things down as well. Often, I'm using my phone at a restaurant to check Yelp to see what the general consensus is on what's good at an establishment or to see pictures of prepared dishes (after all, we first taste with our eyes, and photos do 10 times more to sell a dish than a meager list of ingredients). I've had great luck with this, as well as using online resources to direct me to places while traveling that I'd have never otherwise found (and probably eaten at a chain restaurant for the safety of consistency instead). And smart restaurants are using new tech to speed along the process. I went to a noisy restaurant in Hollywood last week with a live jazz band that gave tables "kallpods" that allowed you to bring the server to your table quickly, taking guesswork out of both when you're ready to order and when the server is needed throughout for new drinks, dessert, the check. How many times have diners spent 5-15 minutes or longer waiting for the check when they're ready to vacate the table for new people? Yes, technology has changed the restaurant experience. Social interaction would be enriched if guests did a "phone stack" in the table's center and paid more attention to each other and the taste of the food, instead of styling a picture they'll never look at again. But net-net, new tech also creates new business through positive word-of-mouth, more frictionless workflow, and entirely new systems. Perhaps most importantly: restaurants are in the hospitality business. It may make common sense to ask guests to behave more considerately, but it doesn't make the kind of monetary sense that suggests your establishment should seek to adjust your business to society - instead of asking society to adapt for your business.
[…] Busy NYC Restaurant Solves Major Mystery by Reviewing Old Surveillance One of the most common complaints on review sites against us and many restaurants in the area is that the service was slow and or they needed to wait a bit long for a table. […]
The reason this is horseshit: We decided to hire a firm to help us solve this mystery, and naturally the first thing they blamed it on was that the employees need more training and that maybe the kitchen staff is just not up to the task of serving that many customers......The firm we hired suggested we locate some of the older tapes and analyze how the staff behaved 10 years ago versus how they behave now. So, you're saying you hired a firm who came in and gave their conclusion without observation and then told you to do your own analyzation of old security tapes? Riiiiiiiiiiiiight. Oh...and.... "Having been in business for many years we noticed that although the number of customer's we serve on a daily basis is almost the same today as it was 10 years ago.....(10 years ago)Average time from start to finish: 1:05......(today)average time from start to finish: 1:55" How is the number of customers served "almost the same today" as it was 10 years ago when the average time doubled? If people are taking twice as much time then there aren't as many customers as before. How are you serving the same number of customers if they take double the time?
I am not quite sure about this being a real story, but it does bear strong points of truth. People waste way too long documenting their life instead of living it. In this case, they are wasting both their own time, the personnels', and other customers'. But beyond that, it is relatively "harmless". I'm more concerned about the sort of people that tweet and take pictures of an accident instead of calling the authorities or lending a hand. Cellphones are rendering people braindead, and not precisely because of the microwaves...
[…] Busy NYC Restaurant Solves Major Mystery by Reviewing Old Surveillance – Dineability (undated, pro… […]
[…] an archive: Busy NYC Restaurant Solves Major Mystery by Reviewing Old Surveillance __________________ Some days you herp a derp, sometimes the derp herps […]
I like the parties who stack their phones in a pile at the beginning of a meal. The first one who retrieves his or her phone has to pick up the check for the whole table.
[…] reports that according to information on Cragislist, a NYC restaurant compared surveillance tapes of its […]
I'm not surprised by that. I work in a convenience store and I get people who walk in talking on the cell and never hang up to even tell me what they want.
[…] (via DineAbility) […]
I call bullshit on this claim. It's anti-tech nostalgia porn that is completely unsupported - if this is true - habeas corpus: post the two videos side-by-side on YouTube. The original post has been flagged for review by CraigsList: http://newyork.craigslist.org/mnh/rnr/4562386373.html
Huh, first off, I have never been to a decent restaurant where people pull out their phones and take photos of their food and such. That shows a tremendous lack of class ... of course, I've also never been to a fine dining restaurant that offered public wifi either ... why would they? In fact, the idea of taking a photo of your food at a fine restaurant is just way outside the bounds of what I would consider reasonable. Sounds like the behaviour at a sports bar or a Starbucks. Come to think of it, I've never heard of someone asking a waiter for IT help, either. If this is what it's like to eat out in NYC, I think that the problem is way bigger than the problem described here. Anyway, although I'm kind of suspicious of this entire thing, the solution is simple. Stop the free wifi. People with zero class will use their phones (sigh) while allegedly eating with other people, but remove the temptation to use the free access and much of the problem is solved. I've never owned a cell phone. Thus, I never take pointless pictures of my meals, I talk to the people I'm with, and I don't spend countless hours paying premium prices to send the message "s'up?" to my alleged friends who obviously aren't doing anything since they're staring at my pointless text.
This is highly suspicious because the numbers just don't make sense. I have never been to any restaurant where more than 50% of the people take photos of their food, or where people spend a full 3 minutes taking photos. There is also no way 20% of customers sent their food back to be reheated. Blaming smart phones for an 90% increase in table time is simply absurd. It also fails to mention any changes in the average spend per table, which usually increases high profit alcohol sales with longer table times.
[…] just read an interesting article on Dineability.com. A popular New York restaurant noticed the service to be slow. They decided to bring in a group to […]
Since when did "Craigslist" become newsworthy content??
[…] By now you've probably read the Craigslist post from a restaurateur who compared old and new video footage of patrons in his or her restaurant in an attempt to understand why his service wasn't being regarded as highly as it had been. (It was flagged on Craigslist, but numerous copies of it have been reposted to the blogosphere. If you haven't seen it yet, check it out.) […]
Gee, I wonder why Craigslist has removed the post.
It's quite simple. You go for a dinner, not a chat-room. Waiters are not supposed to wait for you to make a selfie. But they DO wait for it. And you are supposed to order ...something. And if the food is ready for only 10 minutes, this is not a restaurant, but FAST FOOD junk. So don't complain. Bon apetit!


text:
Generators pose carbon monoxide risk post-Sandy
The destruction from Superstorm Sandy is far-reaching, with power outages still affecting more than 4.6 million homes and businesses across the Eastern seaboard and at least 75 people dead.
That has led many to turn to gas-powered generators or other sources for heat. However, officials warn that those alternative power sources could pose major health risks, namely carbon monoxide poisoning.
"The risk for carbon monoxide poisoning due to indoor use of propane stoves or generators is a major concern of public health officials after the storm," Dr. Robert Glatter, an emergency medicine physician at Lenox Hill Hospital in New York City, told CBSNews.com in an email. "The only safe use of such generators or stoves is outdoors, well away from any windows that could transmit fumes indoors."
- Superstorm Sandy: State-by-state snapshot
- Portrait of Sandy's victims becomes clearer
- New York's subways return to service for 1st time since superstorm Sandy
Glatter said poisoning could rapidly lead to asphyxiation and loss of consciousness.
Carbon monoxide is an odorless, colorless gas that is poisonous to breathe but produced by many types of equipment, the Centers for Disease Control and Prevention (CDC) says. People are at risk for poisoning following a hurricane or flood when they use equipment such as generators, pressure washers, charcoal grills, camp stoves, or other gasoline or charcoal-burning devices inside the home, basement or garage or at a location less than 20 feet from any window, door, or vent.
The American Association of Poison Control Centers, a network of 57 local poison centers, warns many people use generators improperly by placing them too close to homes, in garages or outside bedroom windows.
"Many poison emergencies happen when electrical power is lost in the period during and after natural disasters like hurricanes and winter storms," Dr. S. Rutherfoord Rose, director of the Virginia Poison Center, said in an emailed statement. "An entirely preventable emergency is carbon monoxide poisoning. That's why we encourage anyone who loses power and plans to use a portable generator to follow some key safety steps."
Key safety tips from the CDC to prevent carbon monoxide poisoning include never using a gas range or oven to heat a home following a power outage, never running a generator in an enclosed space like a basement or garage -- even if the doors or windows are open -- unless a professional installed and vented it.
"If you do choose to use a generator, do not overload the generator -- only one or two appliances at most should be used at time," Dr. Glatter recommends.
If you're affected by the storm and looking for a heat source to cook, the CDC says never use a charcoal grill, hibachi, lantern or portable camping stove inside a home, tent or camper.
Other heat sources such as space heaters may also create poisoning risks.
"Space heaters also create carbon monoxide," New York City's Mayor Michael Bloomberg said at a Wednesday press conference. "You should have a battery-operated carbon monoxide alarm. A lot of people do. We keep recommending this every year. It'd be a good time to test the batteries."
Anyone experiencing symptoms of carbon monoxide poisoning should call a doctor. If conditions are too hot or cold in your home, seek shelter with friends or at a community shelter.
The CDC has more on carbon monoxide poisoning after a disaster.

subset: commoncrawl


text:
Expedition Will Seek to Find Noah's Ark
Daniel P. McGivern (AP photo/Lawrence Jackson) By HOPE YEN
Associated Press Writer WASHINGTON (AP)
An expedition is being planned for this summer to the upper reaches of Turkey's Mount Ararat where organizers hope to prove an object nestled amid the snow and ice is Noah's Ark.joint U.S.-Turkish team of 10 explorers plans to make the arduous trek up Turkey's tallest mountain, at 17,820 feet, from July 15 to August 15, subject to the approval of the Turkish government, said Daniel P. McGivern, president of Shamrock-The Trinity Corporation of Honolulu, Hawaii. The goal: to enter what they believe to be a mammoth structure some 45 feet high, 75 feet wide and up to 450 feet long that was exposed in part by last summer's heat wave in Europe. "We are not excavating it. We are not taking any artifacts. We're going to photograph it and, God willing, you're all going to see it," McGivern said. Explorers have long searched for an ark on the high slopes of Mount Ararat, where the biblical account of the Great Flood places it. In 1957, Turkish air force pilots spotted a boat-shaped formation in Agri province. The government did not pursue the sighting, however. The entire area, including Mount Ararat, was off limits to foreigners because of Soviet complaints that explorers were U.S. spies. That ban was lifted in 1982, and since then teams of explorers have visited the area but have been unable to substantiate any claim of an ark. McGivern and Ahmet Ali Arslan, a Turkish mountain climber who grew up in a town near Mount Ararat, say satellite photos have helped them pinpoint a more exact location. Arslan will be leading the expedition. The biblical account in the Book of Genesis says that after the great deluge, the ark came to rest on the mountain with Noah's family and a cargo of male and female pairs of every kind of animal.Geologists say even though there is evidence of a flood in Mesopotamia in Sumerian times, it is not possible for a ship to make landfall at an altitude as high as Mount Ararat.
2nd Article: The Ark they saw? Team Mounts Hunt
By ALISON GENDAR
Satellite imagery of Turkey's Mount Ararat highlights an object within a red circle, with blue arrows indicating possible downslope movement. The imagery was captured by Digital Globe and made available through Shamrock-The Trinity Corp. Explorers hope to determine whether the object is linked to the story of Noah's Ark.
Explorers hope to uncover clues this summer to one of the oldest biblical mysteries, the location of Noah's Ark. A joint U.S.-Turkish team believes it has satellite photos of the frozen remains of the Ark buried in the ice and snow of Mount Ararat, Turkey's tallest mountain. "I do hope to bring people to faith in God, but this is a nonreligious, scientific expedition to prove that Noah's Ark really exists on the top of that mountain," said Daniel McGivern, president of Shamrock - The Trinity Corporation of Honolulu. Biblical accounts of the Great Flood said Noah's Ark - packed with two of every living creature - came to rest on Mount Ararat. The first pictures of the site, taken by the U.S. Air Force in 1949, revealed what seemed to be a boat-shaped structure covered by ice. In 1997, the government released several of these images, but experts deemed them inconclusive. But the 2003 heat wave - the hottest European summer since 1500 - melted massive amounts of snow on Mount Ararat and provided the chance to take clearer pictures. Trinity Corporation commissioned the latest round of satellite photos. The photos show what they believe to be a mammoth structure some 45 feet high, 75 feet wide and up to 450 feet long. "We are not excavating it. We are not taking any artifacts. We're going to photograph it and, God willing, you're all going to see it," McGivern said. Farouk El-Baz, who heads the prestigious Center for Remote Sensing at Boston University, is not so sure. While he has not seen the latest photos, he reviewed reams of earlier shots and concluded the boat outlines were shadows caused by rock ledges.
Originally published on April 27, 2004
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text:
MGS in Trouble, Formerly: MGS in safe mode
MGS in Trouble, Formerly: MGS in safe mode
Jan 11 2007, 03:41 PM
Post #226
Group: Chairman
Posts: 14226
Joined: 8-February 04
Member No.: 1
Some sort of software/commanding problem caused...
A bad attitude which heated up the battery radiator which caused...
Battery failure which caused...
Loss of vehicle, as I understand it so far.
Jan 11 2007, 05:00 PM
Post #227
Group: Members
Posts: 153
Joined: 14-August 06
Member No.: 1041
The MCO loss was more a process problem, stimulated by a simple calculation error...
Another English to Metric conversion?
Given the shear number of human interactions with the MGS, it is a extraordinary accomplishment of the MGS team to have kept the ball in the air this long. In a way it is like playing Tetres: No matter how great you are, the result of every mission without a firm time-line will be a failure of some sort, usually human...no matter how super human the effort:)
I hope they will be candid and timely in providing a detailed description of the failure and the lessons learned. Knowing the reason that an un-timed mission failed is one more mission success.
Jan 11 2007, 05:14 PM
Post #228
Group: Members
Posts: 8
Joined: 7-January 07
Member No.: 1568
I feel for the MGS software team if it turns out to not be a direct software issue. It's understandable that NASA management and the public want to know as quickly as possible the root cause of a fault, but, having experienced similar situations, it's painful to see headlines like "Faulty Software May Have Doomed Mars Orbiter" before we have a definitive answer. Unfortunately, it may be too late to correct the impressions that have been made if it is a parameter issue or something of that nature.
Jan 11 2007, 07:25 PM
Post #229
Senior Member
Group: Members
Posts: 2830
Joined: 14-February 06
From: Very close to the Pyrénées Mountains (France)
Member No.: 682
It's a wellknown fact that the majority of car accidents occur on the road you know the better. You can call that statistics or lack of concentration. The longer a mission goes, the more likely an human error will occur. I'm just amazed how long the Voyagers have flown, it'll be 30 years this year.
To the software people : we back you guys, habit is a bad thing and people only remember your failures. We just CAN't fly without you.
Jan 11 2007, 10:47 PM
Post #230
Interplanetary Dumpster Diver
Group: Moderator
Posts: 4394
Joined: 17-February 04
From: Powell, TN
Member No.: 33
Another English to Metric conversion?
Given the shear number of human interactions with the MGS, it is a extraordinary accomplishment of the MGS team to have kept the ball in the air this long. In a way it is like playing Tetres: No matter how great you are, the result of every mission without a firm time-line will be a failure of some sort, usually human...no matter how super human the effort:)
I hope they will be candid and timely in providing a detailed description of the failure and the lessons learned. Knowing the reason that an un-timed mission failed is one more mission success.
They may not. They will certainly look into scenarios of what might have happened, but since contact was lost and there was only limited contact between November 2 and November 6 (which, I believe, was the last day they picked any signal out), it may be hard to isolate the cause of failure.
I will also say that human error can have a magnified effect on extended missions, which are usually funded at much lower levels than primary missions, stretching staffing to the bone.
Jan 12 2007, 12:30 AM
Post #231
Group: Members
Posts: 18
Joined: 17-September 06
From: USA
Member No.: 1151
Lorne Ipsum, Chief Geek
Geek Counterpoint blog & podcast
Jan 12 2007, 12:52 AM
Post #232
Senior Member
Group: Members
Posts: 2830
Joined: 14-February 06
From: Very close to the Pyrénées Mountains (France)
Member No.: 682
This might help explain things a bit:
Lorne, you have a way of explaining rocket science, I've never seen before!
I've learnt a lot of things...and that seams SO simple to understand.
Thanks so much...
Jan 12 2007, 12:55 AM
Post #233
Senior Member
Group: Admin
Posts: 8478
Joined: 8-December 05
From: Los Angeles
Member No.: 602
Absolutely superb & highly educational analysis, Lorne; thank you VERY much!
The bottom line is that many parts of this read exactly like every aircraft accident report I've ever read: there is always a chain of events that increases unknowns and ultimately leads the entire system (including the human element) into an uncontrollable situation with basically unpredictable, often undesirable outcomes.
I sure hope that the MGS software team member(s) involved near the end don't feel too bad; they shouldn't. Aside from the brilliant performance of the spacecraft that vastly exceeded all reasonable dreams before launch, complex systemic failures just plain happen. They seem to be an inevitable feature of the Universe, and I'm sure that the mathematics of chaos theory could easily prove this.
A few will take this knowledge and use this power of a dream realized as a force for change, an impetus for further discovery to make less ancient dreams real.
Jan 12 2007, 03:16 AM
Post #234
Group: Members
Posts: 18
Joined: 17-September 06
From: USA
Member No.: 1151
nprev & climber,
Thanks -- glad you liked the writeup! I'm with you -- hopefully the poor guy at the bottom of the totem pole doesn't get beat up too severely over this (he'll be reliving it for the rest of his life anyway).
I've worked mission ops for old spacecraft with static memory maps before, and I remember how we ALWAYS got paranoid whenever we did parameter updates. When push comes to shove, the fact that a mistake like this could go unnoticed for months says there's a bad process being followed (or a good one not being followed) somewhere. Hopefully the review board can come up with some lessons that can be applied to more modern architectures.
Lorne Ipsum, Chief Geek
Geek Counterpoint blog & podcast
Jan 12 2007, 03:56 AM
Post #235
Senior Member
Group: Members
Posts: 1449
Joined: 14-October 05
From: Vermont
Member No.: 530
Thanks for the extremely informative blog!
I am unsure about one thing though. Towards the end, in "the spark that lit the fire," you do not mention when MGS was switched back to SCP-1. Was this part of the safe mode? Or had it already been transitioned back to SCP-1? And if the transition was an intentional switch back, I tend to agree that at least some process should have caught the bad parm upload. (ie a comparison of the two memories) But if the switch back was a result of a safing event before the SCP-1 memory repair was fully verified, well, that just sucks but is less faultworthy.
Jan 12 2007, 10:19 AM
Post #236
Dublin Correspondent
Group: Admin
Posts: 1799
Joined: 28-March 05
From: Celbridge, Ireland
Member No.: 220
Lorne - superb write up, one of the best bits of reporting on spacecraft ops I've ever come across. Any chance you're available to help the BBC out as they seem to be in need of a major quality control overhaul at the moment?
Jan 12 2007, 11:45 AM
Post #237
Senior Member
Group: Members
Posts: 1870
Joined: 20-February 05
Member No.: 174
Viking's case involved a thrown-together set of people from the disbanded engineering and software team. VL1 was on an automatic "eternal" mission that was hopefully not going to require any further commanding ever. They were trying to salvage or extend the mission by uploading battery conditioning commands as the battery started to show similar problems to the VL2 batteries that killed that lander's operations.
Note that the Magellan Venus radar mapper mission was nearly lost early on due to a high-lethality interrupt handling error that could send the computer essentially into runaway crashes. They finally "trapped" the error when the ground duplicate test system did a interupt fault and crashed while full diagnostic info was available.
I'm deeply unhappy with trusting in software driven "safe modes", preferring that the spacecraft be able to fall back into an ultimate nearly lobotomized mechanical safe mode. Remember, Pioneers 10 and 11 never had a software problem, never rebooted, never crashed. No computers. All the way beyond Pluto on direct commands (except for sequencer stored commands for midcourse maneuvers).
I'm also deeply unhappy with spacecraft inside of Jupiter's orbit that do not have essentially 100% omnidirectional coverage with low data rate omni-antennas. We nearly lost the ability to command Mariner 10 when it was being stabilized in a drifting roll mode and it rolled into a null in the receiving antenna pattern shortly before the third Mercury encounter. We also had problems with Magellan getting into nearly communication-unable attitudes during one or more of it's computer crash crises. You really want to get 8 bits/second telemetry as long as a spacecraft has power and live command decoding circuits, and the ability to send 1 bit/second commands.
Feb 13 2007, 01:42 PM
Post #238
Group: Members
Posts: 11
Joined: 13-August 05
From: Belgium
Member No.: 465
Link sends me to "Episode 52 -- The Antikythera Mechanism"
How do I get to the right one? Joining that forum?
Feb 15 2007, 10:39 PM
Post #239
Group: Members
Posts: 167
Joined: 17-March 06
Member No.: 709
Have "they" gotten to you? It appears that the excellent post that
you wrote concerning MGS and its software in January is now
"disappeared." In fact, except for TPS' mention of it in their weblog,
and this UMSF thread, there is no hint that that article ever existed.
This is truly bizarre.
What's up Lorne?
Another Phil
Feb 16 2007, 03:37 PM
Post #240
Group: Members
Posts: 153
Joined: 14-August 06
Member No.: 1041
Somewhere - but I cannot find where - I read Lorne's scenario was not likely to be correct. This may be why the article was pulled, which is too bad, because it was a very good description of MGS era computer systems.
In any case, it will be disappointing if yet another 'successful mission unplanned ending' investigation is kept under wraps.
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text:
2. Hamas's use of civilian buildings changes the status of targets from civilian to military. It is vital to understand that obligations under LOAC are not unilateral and unconditional; they are often reciprocal and conditional. For example, a civilian object can be converted to a legitimate military target when used for military purposes. Even buildings specially protected under international law — including mosques and hospitals — lose their protected status when used for military purposes. So when Hamas fires a rocket from a school, or reinforces its fighters by transporting them in ambulances, that school and those ambulances become legitimate military targets. They are no longer "civilian" in any meaningful sense.
3. Hamas bears legal responsibility for civilian deaths in Gaza. Unless there is evidence that Israel clearly and intentionally targets civilians, Hamas is responsible for the civilian deaths that result from its decision to wear civilian clothes and launch rockets from civilian buildings even when Israel makes mistakes. In other words, but for Hamas's decision to use human shields, those civilians would not be in the zone of conflict or subject to military targeting. Any other legal construct would only further incentivize Hamas's violations of laws of war by placing on Israel an impossible burden — the burden of certainty in the face of illegal obfuscation.


text:
Welcome to Country Veterinary Hospital!
Country Veterinary Hospital provides quality veterinary care for dogs and cats in Mount Airy, Maryland and the surrounding communities. Our modern and inviting hospital boasts superb veterinarians and caring support staff that are dedicated to our patients, clients, and community.
As a full-service animal hospital, we offer the following:
- Preventive & Wellness Care (including vaccinations)
- Internal Medicine
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- Veterinary Surgery (such as spays and neuters)
- Advanced Diagnostic Procedures (digital x-rays, ultrasounds)
- Treatment for Sick & Injured Animals
- Laser Therapy
- Microchipping
Give Us a Call Today
Please call 301-829-0414 to schedule an appointment or request an appointment online.


text:
Fortnite here, Apex Legends there. Battle Royale shooters are currently dominating the video game landscape. But another genre is seeing a small renaissance in 2019: the construction and management sims. Fans of the classic genre can look forward to three new games coming out this year. Here's an overview and a little guide so you'll know which game is the right one for you.
The classic for optimization freaks: Anno
Anno 1800 will be released for the PC on April 16th. The now seventh title of the popular series promises the return of the well-known mix of economic strategy and war planning. In contrast to the two predecessors Anno 2070 and Anno 2205, the series returns to its historical roots with Anno 1800.
The players are tasked with building a prosperous city. Resources must be collected, processed into products or traded. Characteristically for Anno, the map is again divided into several islands. It is therefore of utmost importance to explore new islands and establish a functioning trade network. As the name suggests, the Age of Industrialisation plays a major role in the new Anno. With the entry of the machine into the daily life of workers, many possibilities for optimizing the production and trade routes opened. Trains, factories, machines and more play a huge role. At the same time, they also lead to new problems, such as workers' uprisings and air pollution. A completely new mechanic in gameplay is tourism. A lucrative source of income that must be properly managed. Factories can increase trade and prosperity, but also make the city less attractive to tourists. Everyone who wants to manage all these aspects and is not afraid of one or the other military confrontation with opponents, will feel right at home with Anno 1800.
For people who want to feel omnipotent: Tropico
Fancy a building strategy that does not take itself too seriously? Tropico 6 was released on March 29th for PC (later also on PS4 and Xbox One) and offers just that. Building strategy with a witty twist. Again, you must collect and optimize resources. But this time you're a dictator.
As "El Presidente" your number one priority is to enrich yourself. For this to work in the long term, the inhabitants of Tropico island must be satisfied. They need a good infrastructure with important buildings such as schools and hospitals. Prosperity should also be ensured, otherwise people could start a revolution. In addition to the political twist, humour is a big difference compared to the more serious Anno. For example, El Presidente can boost tourism by stealing world famous buildings such as the Statue of Liberty or the Paris Eiffel Tower and place them on Tropico. And should the citizens be on the brink of a revolution, the free elections could also just ... disappear. El Presidente is a dictator after all. A well-known feature of the Anno series celebrates its premiere in Tropico 6: Islands. The rest is again typical Tropico. Comical, sometimes evil and of course politically tinged. For all who want to play a dictator - Tropico 6 is the right way to go.
For friends who like to bustle: The Settlers
The biggest surprise of the year is the return of The Settlers. 26 years after the release of the cult classic, the new game from the legendary series will be released in Autumn 2019 for the PC.
There's not much information to gather at this point, but the well-known settler charm will definitely be there. Loads of little people moving around the map quickly and building structures. This bustle of many different units has always been a key aspect of The Settlers. In comparison to the other two games, The Settlers is somewhere in between the humour of Tropico and the seriousness of Anno.
Here's where to get paysafecard
Interested in Anno 1800 / Tropico 6 / The Settlers? With paysafecard you can purchase these games prepaid without the hassle of a bank account or credit card. You can find an overview of all partner shops here. Here you can find the nearest paysafecard point of sale.


text:
January 2018
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While Outlook 2007 does not bring the same jaw-dropping interface changes that accompany other modules in the Office 2007 suite, Outlook 2007 does provide a number of new and very useful features. And, the interface does change a bit to accommodate some of these new features. Scott Lowe explains some of the new things you'll find in Outlook 2007.
When Office 2007 arrives in late 2006 or early 2007, it will come complete with a brand new, refined interface and a whole slew of new features designed to make it easier for you and your users to get your jobs done. While Outlook 2007 doesn't bring the same jaw-dropping interface changes that accompany other products in the Office 2007 suite, Outlook 2007 does provide a number of new and very useful features. And, the interface does change a bit to accommodate some of this new stuff. I'll explain in this article some of the new things you'll find in Outlook 2007.
The visible stuff
Outlook 2007 and Outlook 2003 do look very similar, but there are a few things that jump out, including the To-Do Bar and the new RSS Feeds feature. Other features, such as integrated search and attachment previewing, are more subtle, but good additions to the product.
The To-Do Bar
When you get your first look at Outlook 2007 (Figure A), one thing jumps out at you right away: The addition of the "To-Do Bar" down the right side of the screen.
Figure A
|The To-Do-Bar invades the right side of the screen.
Personally, I love the new To-Do bar. You'll notice that it contains a calendar with bold text for days on which you have scheduled appointments. Further, upcoming appointments are now visible front and center and, since they are appointments in Outlook, are color coded to your preference. Before Outlook 2007, in order to see calendar items like this, you needed to change Outlook views. But, since most people spend a vast majority of their Outlook time in the mail view, the addition of the mini-calendar view comes as a time-saving convenience.
Below the calendar is a look at the current tasks you have on your task list -- again, this addition negates the necessity for you to change views just to look at different information. This task area also doubles as place in which messages you have flagged for follow up appear for easy reference. In Outlook 2003, Microsoft provided you with a search folder that gave you quick access to messages that you had flagged. But, to use this feature, you still needed to change your view. If you don't use some method to track your flagged messages, they eventually scroll off the screen and are more easily overlooked. By keeping them at the forefront, Microsoft has made it less likely that you'll fail to follow up on something you considered important enough to flag in the first place.
Additional coverage of Outlook 2007 on TechRepublic is available here.
RSS Feeds
If you take a look back at Figure A, you'll notice that, in the Mail Folders section of the screen, there is a new option called RSS Feeds. As you would expect, this is Outlook 2007's default storage space for handling news feeds. This is also a most welcome addition to the product!
Upon installation of Internet Explorer 7 and Outlook 2007, once you start one of the applications, it asks you if you would like to synchronize your RSS feeds so that the same feeds are available in both programs. However, be aware that, if you're using an Exchange account, any feeds to which you subscribe will automatically save news headlines into your Exchange mailbox. If your company has low mailbox size limits, this may not be an ideal situation.
Outlook 2007 allows you to add feeds individually or in bulk by importing an Outline Processor Markup Language (OPML) file. Once a feed is added, either through Outlook or through Internet Explorer 7, the feed contents become immediately available in both applications.
Integrated search
With the explosion in the amount of e-mail, number of document, and just about every kind of data, a number of desktop search tools have been created. These tools help users and administrators manage and locate data on very short notice. Microsoft has provided their own desktop search tool -- Windows Desktop Search -- that hooks into Outlook 2007 and indexes your mail and other Outlook items. Personally, I still prefer the third party (and also free) Copernic Desktop Search, but the Microsoft tool isn't bad, either. And, it's also a welcome addition to the suite and to Windows in general.
If you want to add desktop search capabilities to Windows and to Outlook, when you first start Outlook 2007, you are prompted to download the search tool, if you like. If you choose to wait to install Windows desktop search, you can click the "Click here to enable Instant Search" option above the mail list. The option stays visible until you install the tool.
Attachment preview
Outlook 2007 also includes an attachment preview feature that, once you use it, will make you wonder why it took so long to include. Attachment preview supports most common file types and shows you a file's contents from within Outlook without the need to launch a separate program in a separate window. This makes for a much more seamless experience. Figure B gives you a look at this feature. Notice that pertinent document details, including the file name, size, author and last date of modification are included at the top of the window.
Figure B
|Attachment preview makes it much easier to view document attachments in Outlook.
For the record, Outlook Express has provided attachment previewing for a long time. It's about time this feature came to Outlook.
Improved collaboration and security
Besides deeper integration with SharePoint, Outlook 2007 gives you some other collaboration improvements, including the ability to create and subscribe to calendars stored on Internet sites, including on Office Online. Second, if you need to share calendar information with other people, you can send them a "calendar snapshot", an HTML version of your calendar.
When used in conjunction with Exchange 2007, Outlook 2007 provides a lot of security improvements, such as managed e-mail folders, which are normal mail folders, but that have retention and expiration policies defined by the administrator. You can also restrict what users can do with received e-mail messages through the use of information rights management (IRM) and Windows Rights Management Services (RMS). When implemented, IRM and RMS allow you to set policies that can prevent messages from being printed, forwarded, etc.
Mileage may vary
So far, I haven't found anything to dislike about Outlook 2007, except general minor grumbling about things like a Rules Wizard that needs to be more intuitive, but that's been true for a long time. Further, I wish Microsoft had taken the time to provide a right-click context menu for the main items (Mail, Calendar, Contacts, Tasks, etc.) in the navigation pane.
I've been using Outlook 2007 in beta for a few months now and have found that I really like the new features, particularly the To-Do Bar and the RSS feeds. You mileage may vary, but these are good additions to a good product.


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UrsusArctosCalifornicus;842860713 said:
2017 Froskis are in town! :cheer
Cal W Swim & Dive: It's Move-in Weekend at Cal and our new freshmen are starting to settle into their dorm rooms. Welcome, Baby Bears! @CalAthletics
Ali, Alexa, Elizabeth
Dannie, Sophie
Robin, Sarah, Alexa, Ali, Elizabeth
Reckon it's time to initiate a new thread for a brand new season
Really smashing to see all the new faces & talent in the photo below, as our fave swim Bears welcome their froski sissies to the fold - swim on you Bears!
Cal W Swim & Dive: If it's August, it must be time for the Welcome Back BBQ. Thank you to @TheBigCSociety for sponsoring!
Back row: Elizabeth, Aislinn, Anina
3rd row: Billy, Dannie, Ali, Jenna, Alexa B.
2nd row: Sophie, Coco, Jaz, Robin
Front row: Natalie, Alexa S-N, Abbey
Absent from photo: Thleen, Keeks, Madds, Chenoa, Val, Maija, Nono
Also missing: Katie & freshie Sarah Darcel who are busy winning medals at the World University Games in Taiwan this week! :p
Robin: How have I only been here for a week? Thanks to these girls this place is already starting to feel like home Classes officially start tomorrow #calbears #california


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Karen and Murray Frank have a hefty stack of documents describing the twists and turns in a nightmare feud with the Coquitlam school district.
The collection includes a police apology for a botched investigation, an apology from the Insurance Corp. of B.C. (ICBC) for an illegal computer search of their personal information by an employee and a compensation award for their young daughter, found to be a victim of a crime by a teacher at Blakeburn elementary in Port Coquitlam.
There is also evidence of a parent campaign to drive the Franks out of a public park adjacent to the school and two orders banning the couple from all school district property. Recently, they were told that their daughter Lexi, who is completing Grade 4 via a Langley online school, will not be allowed to re-enter Blakeburn in the fall, although she may attend a public school elsewhere in the district.
The Franks say they've been hounded, harassed and bullied; the district says they have been abusive, disruptive and demanding.
The acrimony dates back to 2010 when the Franks received reports that their daughter, then in Grade 1, had been handled roughly by a female teacher. Angry about the girl's inattention, the teacher allegedly grabbed her by the arm and shoved her across the room while shouting at her. Karen Frank said her daughter, then seven, wasn't badly hurt but was upset and scared.
The Franks reported the incident to the principal and were promised an investigation. They say they were also asked not to contact police but when several months passed without any disciplinary action, they did just that. An officer was assigned to the case but he missed a crucial deadline for the Crown to proceed with the case as a summary offence and no charges were laid.
RCMP superintendent Claude Wilcott issued an apology for the delay and said he agreed that it amounted to a neglect of duty.
The parents also filed a complaint against the teacher with her professional regulatory body, which has yet to make a ruling, and applied for compensation from the Justice Ministry's crime victim assistance program. After an investigation, that office concluded that Lexi had likely been assaulted and awarded her free counselling.
The following year was no better. The Franks allege Lexi was grabbed by the arm by another teacher, but said they were even more troubled by the discovery that their daughter had found Tylenol 500 tablets on a teacher's desk and tucked two into her backpack.
A flurry of emails followed and the Franks, angry and unconvinced the school was taking the complaint seriously, again called police and filed a complaint with the B.C. Teacher Regulation Branch. "We wanted something done about this ... and a guarantee it wouldn't happen again," Karen Frank said in an interview, adding that staff began shunning them and turning away when Lexi wanted a friendly hug.
The district said an investigation was conducted, but "the evidence was insufficient to substantiate the allegations made by the Franks."
As the school year drew to a close in June 2011, assistant superintendent Julie Pearce sent the Franks an order under Section 177 of the B.C. School Act advising them that they would no longer be permitted on school property without prior permission.
"Your conduct has been sufficiently disruptive that it has been the subject of complaints and comments by students, parents and staff," she wrote. "You have sent defamatory emails, made offensive Facebook postings and threatened to take a defamatory website public. You have recently attended the school ... with greater frequency than any other parent. You have made repeated allegations of misconduct against staff and have made allegations of criminal misconduct on the basis of allegations which have proven to have little evidence to support them."
The Franks said they were only standing up for their daughter and advocating on her behalf but school staff thought otherwise. The worst was yet to come.
The following year, Lexi was enrolled in the Lochiel UConnect Education Centre in Langley, which allowed her to continue her education at home. The Franks began taking her regularly to a public park adjacent to the school, saying they wanted to give her a chance to play with her former classmates during recess and lunch breaks.
But over the summer, there was an information leak about the Section 177 order. School principal Jane Kruks let slip in an email to another Blakeburn parent that the Franks had been barred from school property. The Franks complained and the Office of the Information and Privacy Commissioner for B.C., found that their privacy rights had been violated.
As the word spread, the Franks became pariahs in their community. They continued visiting the park, despite mounting tensions on both sides, and the following events unfolded:
• The district hired a security guard to monitor their actions in the park.
• The Blakeburn parent advisory council held a long discussion at a January 2012 meeting about the family and what they might do to support the principal. According to minutes from that meeting, the suggestions included having parents regularly question the Franks in the park about why they were there and warning them not to talk to students, and having a log book in the school office where parents could record their observations.
Asked for comment, the PAC responded with an unsigned statement Thursday saying those suggestions were not condoned or instigated by the PAC executive. "(Blakeburn) parents were merely at the playground because the Franks were exhibiting what they felt to be disturbing and inappropriate behaviour in front of their children on a regular basis at both recess and lunch."
• One parent, who was employed by ICBC, searched the corporation's database without authorization for information about the Franks and details about their two automobile insurance claims. In response to a freedom-of-information request, ICBC acknowledged an inappropriate and unauthorized search by a former employee and said in a September 2012 letter to them: "Please accept our sincere apologies for this incident concerning your personal information."
• Allegations circulated then, and continue today, that the Franks were photographing children in the park and posting the pictures on the Internet. The Franks deny that, saying they took photos and video as evidence of their harassment by other parents and school staff.
"It is with shock and horror that in the very community where bullying resulted in the tragic suicide of Amanda Todd, this level of bullying is being practised by some of the parents of elementary-school children," the Franks said in a statement. "Even more tragic is that this bullying is based on the misinformation maliciously disseminated by the school and the district."
Recently, the school told students they were no longer allowed to visit the public park during recess and lunch, and Lexi is not permitted to play on school property. A district lawyer is seeking permission to ignore future freedom-of-information requests from the family and has issued another Section 177 order that bans Karen and Murray Frank from district property during school hours.
"The grounds for issuing this order are that you have continuously interfered with the operation of the school district and Blakeburn elementary school through your ongoing harassment and attempted intimidation of staff, parents and students. This order will be enforced by the RCMP if violated," Pearce wrote. In an interview, she said the district rarely uses its authority to bar individuals from schools but felt it was necessary in this case for safety and security reasons.
Asked why the RCMP has not taken the lead in this case if safety is an issue, the district would say only that it has been working with police. Coquitlam RCMP Cpl. Jamie Chung confirmed that police are investigating, but said the subject of the investigation is the dispute between the parents and the district.
Ann Whiteaker, a former president of the B.C. Confederation of Parent Advisory Councils (BCCPAC) who is familiar with the case, wouldn't speak about the details but deplored the use of a Section 177 to bar parents from school grounds. Although the section is used rarely, the BCCPAC has asked government to amend it to require school officials to not only report such orders to police but also seek their confirmation that the order is appropriate. The confederation wants such orders to include an expiry date and a full appeal process.
Pearce says district staff have spent many hours dealing with the Franks and responding to their many freedom-of-information requests, which she estimated now number more than 30. "We've tried very, very hard with this family.
"If there were (a solution), we would have found it."
But Whiteaker believes the use of a Section 177 is an excuse not to try harder.
"To say that a parent can't walk into a school and see their children's art work on the wall — who are we punishing? What are we modelling? We're telling (the children) that their families are not welcome here and I just don't see how that makes anything better. It might make life easier for staff for a couple of weeks, but it never goes away. It just stirs up parents to the point where they're so mad, they're not going to give up."


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Elliott is addicted to fishing and wants to go every day after work. It is some of the best time we have spent together in a long time. We have yet to catch anything. But that is building the excitement each time we venture out...
Wednesday, July 7, 2010
Posted by Ka`iana at 10:39 PM
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Just a short post this morning, since my new book is actually calling me. Oh, what a good feeling! And how fabulous to feel good, even for a little while.
A few days ago a very smart woman told me something that's stuck in my head. I know it may seem obvious to all of you, but please remember you're not mourning your best friend. Anyhow, Cousin Joann asked if I have plans for my upcoming birthday. The truth? No, I don't. For many reasons. I just can't get past the idea that this will be the first birthday since I was 22 that my darling man won't be making my birthday cake, singing to me or sharing my special day. It's going to be difficult, so no, I haven't made plans.
Cousin Joann understood my feelings, as I knew she would. She always understands everything. Then, she gave me the morsel of advice I've had running through my mind since we spoke. What did she say?
"It's all right if you choose to be alone on your birthday, just as long as you know you don't have to suffer."
She cut right to the heart of what I'm feeling. I miss him so much, and it seems so wrong to celebrate without him. So, I'm not going to celebrate. But, thanks to Joann, I'm not going to suffer, either. At least I'm going to try not to intentionally suffer. He would hate that. He wanted me to live, but I am sure he, too, understands that I'm just not ready to celebrate anything--not even my birthday.
The takeaway? Surround yourself with smart women. The smart women in my life are pulling me through this, and I couldn't be more grateful. I don't believe I'd be able to do any of this without them.
Thanks, Joann.
Now, to the new book. The heroine is named Lola, and I'm trying to make her as smart as she can be!
Have you had any bits of advice that have helped you lately?
Wednesday, March 02, 2011
Smart Women
Just a short post this morning, since my new book is actually calling me. Oh, what a good feeling! And how fabulous to feel good, even for a little while.
8 comments:
- Dru said...
Cousin Joann gave you good advice.
I'm lucking to also be surrounded by smart women and when I vent, the words coming from them give me what I need.
Have a good Tuesday.
- Anonymous said...
Sarita it is so good to see you again. Keep your chin up. We've shared alot of birthdays. Next time we'll celebrate. Love you!!
Sue W.
- Wendy said...
Ah, yes, recent advice has been good: Be present today so you don't miss what life has for you this very moment. That bit of wisdom has helped me get out of the forest so I could see the trees.
I like Cousin Joann's advice. She sounds like my kind of woman. And your birthday will hold something special, I know.
- Melissa McClone said...
Great advice.
My head is too full of the book right now to remember any good advice I've received lately.
So glad the book is calling to you! Losing yourself in a story might just be the way to discover who the you you're meant to be now!
- Sarita said...
I hope you had a great day, Dru.
BTW, you're one of the smart women who're helping me through this. Thank you.
- Sarita said...
Sue, so good to see you too! You're right, we've been friends through a ton of birthdays. Thank goodness!
- Sarita said...
Wendy, I love it that you got such good advice. You too are one of my smart women support system. Thank you!
- Sarita said...
Melissa, I hope your writing is going well. And thank you for your words of wisdom. You're so right, I just may find out who I am now through my writing. It's what I'm hoping, anyway.
Look forward to reading your new book! Have a nice day!


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Terrence Howard has landed a guest-starring role on Hawaii Five-0, TVGuide.com has confirmed.
The Oscar nominee will appear in an episode that features flashbacks to Danny's (Scott Caan) life as a cop in New Jersey, according to Entertainment Weekly, which first reported the news. Howard's character does not get along with Danny.
Hawaii Five-0 recruits Mission: Impossible's Ving Rhames for "bloody" guest spot
Howard — whose credits include Hustle & Flow, Crash and Iron Man — joins the previously cast Kendall Jenner andVing Rhames, both of whom will appear in the same episode. Additionally, Emmy winner Christine Lahti will recur as McGarrett's mom in the upcoming third season.
The new season of Hawaii Five-0 premieres Monday, Sept. 24 at 10/9c on CBS.


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Popping - Gas and Dual Fuel Range
Possible Solutions
Is the burner head and burner cap positioned properly?
Cap must be seated on the burner base to light and perform properly. Reinstall the burner cap, making sure the alignment pins are properly aligned with the burner cap. The burner cap should fit flush with the burner base and have very little side to side movement.
CLICK HERE for more information and a video about Burner Head and Cap Positioning.
Are any of the surface burners wet?
The burner(s) could be wet from a spillover or from cleaning. This can cause a popping noise.
Allow the burner(s) to completely dry and replace the burner cap. You can speed up the process by blowing cool air on the area using a hair dryer.