Engagement depends on preparation, so make sure your executive sponsor is clear on their role and responsibilities. Arm your executive sponsor with the right education, action plan, and supporting resources to be an effective advocate for your ServiceNow implementation.
Selecting the right executive sponsor helps you make sure the decisions you make regarding your ServiceNow implementation align with your business vision and support desired outcomes. In addition, you’ll accelerate implementation time since your executive sponsor can establish consensus faster and make quick decisions.
Ensure your executive sponsor has the right level of authority and influence to be an effective advocate.
Invest in early communication and education, especially on your strategic objectives and roadmap. Have the executive sponsor consider the organizational change required to realize your objectives.
For effective engagement, learn about your executive sponsor’s personal leadership style.
Provide information that helps the executive sponsor connect ServiceNow products to use cases for digital transformation.
Action planning is what matters most—make the plan your framework for ongoing collaboration and engagement with your executive sponsor.
To make the best use of your sponsor’s limited time and capacity, focus on what the sponsor needs to know and do in order to streamline decision-making.
Arm your executive sponsor with a clear story to support expansion discussions at an executive level.
Identify your executive sponsor at least two months before your implementation project begins; You can begin by familiarizing them with the implementation plan and calendar. If implementation has already begun (or if you have a new executive sponsor), familiarize them right away with your vision, objectives, and roadmap for ServiceNow.
Access our ready-made action plan to position the executive sponsor for success.
Learn how to develop strong organizational change management to support your ServiceNow implementation.