Basically you can only withdraw trough one of the following methods.
All withdrawal requests are processed within 24 hours from Monday through Friday. Once your withdrawal request has been processed on our end it will depend on your payment system when you get your money. For example, international wire transfers will arrive at your bank within three to five business days. However, some banks may place a hold on the incoming funds, you will need to check with your bank how long it will take your funds to clear. Credit/debit card refunds normally take 48 hours, however it may take up to 8 business days for the money to arrive. All eWallet withdrawals are instant, meaning that if it has been processed on our end, your funds are almost instantly available on your end.
The initial minimum deposit for all accounts is $100.
Log in to your back office profile, go to Deposit section, select Wire transfer, complete our short form and press the Submit button. Once you have done that our system will display our banking information for you.
I have deposited more than was credited to my account, why is that?
If you are depositing funds by one of the eWallets (electronic wallets) or credit/debit card, your payment is automatically reduced by the amount of fees and net amount is then credited to your account. As a merchant we have to pay for the services provided by payment processors. Just like in case of withdrawals, we pass these fees onto our clients. We don’t charge anything extra. As far as international wire transfers are concerned, additional fees may be charged by the intermediary banks, please get in touch with your bank and ask if they used any intermediary banks and what their fees are.
How do I transfer funds between accounts?
The short answer is from within your Backoffice here. Click on the “withdrawal” tab and choose “Inter-Account Transfer”. Complete the form and click on the “Submit” button. A confirmation link will be sent to your email address and you will need to click on the link to confirm the transfer.
Considering that certain stages of the depositing/withdrawal process are associated with the manual labor, some of the withdrawal options we offer involve a small fee. Please visit our Deposit and Withdrawal section to get more info on withdrawal fees.
Which currencies can I open my account in?
Accounts can be opened in USD, EUR, GBP, CHF, and BGN.
Important: To avoid unexpected fees, deposit and withdraw funds into and out of your account in the same currency.
We ensure that all transactions are processed safely, securely and reliably, first and foremost by utilizing advanced encryption technology that guarantees your privacy and security. All communication is encrypted using SSL technology (Secure Socket Layer). Passwords are encoded, and we strongly recommend you keep your password secret. All personal information is completely confidential and we will not share your information with any third parties.
How do you confirm my identity when dispersing my funds?
When withdrawal requests are made, we will contact you directly to ensure you initiated the transfer. Once we have established the request is genuine we disperse the funds.
We accept payments made in USD, EUR, GBP, CHF & BGN. Wire transfers usually take up to 3 working days to reach our accounts.
We do not charge any fees or commissions for incoming wire transfers, but your bank might. There also may be intermediary fees involved.
Check with your bank to determine what fees may apply to your wire transfer and adjust the amount of your transfer accordingly.
Visa is one of the most popular forms of online payment today. It is a quick and easy way to fund your account.
Fee: When depositing funds using a credit/debit card, you accept that the Company will charge a service fee. More detailed information on fees and commissions will be displayed in your Back office profile.
We can request additional documents to verify your identity.
MasterCard is one of the most popular forms of online payment today. It is a quick and easy way to fund your account.
Processing: immediate for merchant payments.
Skrill (Moneybookers) is one of the world’s largest online payment providers. The payment network provides more than 100 payment options, with 41 currencies covering 200 countries and territories. Skrill is a leading independent online payments and Digital Wallet service with over 19 million account holders.
NETELLER is a fast, simple and secure way to move your money online. With millions of members in over 180 countries, they offer secure eWallets and prepaid MasterCards® that you can use to deposit or pay at your favorite websites or to send money to friends and family.
When depositing/withdrawing funds the Client accepts that the Company will charge a service fee. The service fee is not the payment system’s fee, but the Company’s processing fee. More detailed information on fees and commission will be displayed in your Backoffice profile.
Paysafecard is the global leader in online prepayment methods. All that is needed to fund a trading account using Paysafecard is a 16-digit PIN code that comes with the voucher.
We accept USD, EUR and GBP.
The net amount we receive will be credited to your account.
Paysafecard payments incur a 10% fee of the total amount transferred.
Third-party payments will not be accepted and returned to source.
Rapid Transfer is available in Germany, the UK and Hungary, reaching 110 million customers. The service is an instant online payment method, currently supported by over 100 banks. Clients can use their existing online banking details, making this a hassle-free option.
Clients understand that the Company will charge them a service fee when they deposit funds. More information on deposit and withdrawal fees can be found in the Backoffice.
Astropay is a great way for our Latin American clients to make fast and secure payments. This method is currently available in Argentina, Brazil, Mexico, Chile, Colombia, Peru, and Uruguay only.
Clients understand that the Company will charge them a service fee when depositing funds. More information on deposit and withdrawal fees can be found in the Backoffice.
ePayments is a secure electronic payment that works in a similar way to an electronic wallet. If you have previously used one, you won’t have any problems using ePayments, which is an incredibly fast and efficient payment service.
Fill in the form and hit the “Send request” button.
Fees and commissions: You will be charged a commission in amount of USD 25 or EUR 15 depending on the currency of withdrawal.
Please be aware there may be additional fees taken out of the net withdrawal by intermediary banks as the funds make their way through the banking system on the way to our bank account.
EBH is not responsible and has no control over these additional fees.
The minimum amount that can be withdrawn via wire transfer is 100 units of your account. If your account balance is less than the minimum withdrawable amount, please consider using an alternative withdrawal method.
Processing: All withdrawal requests received during business hours are generally processed the same business day. It can take up to 5 working days for the funds to reach your bank account. Any request received during non-working-hours, weekends, holidays, or after the specified cut-off will be processed the next workday within 8.5 business hours. In the event of down time, upon system recovery, requests will be processed in receipt date/time order.
Processing: All withdrawal requests received during business hours are generally processed the same business day. Any request received during non-working-hours, weekends, holidays, or after the specified cut-off will be processed the next workday within 8.5 business hours. In the event of down time, upon system recovery, requests will be processed in receipt date/time order.
Withdrawals to third party NETELLER accounts are not allowed.
ePayments Withdrawals are free of charge.
Processing: All withdrawal requests received during business hours will be processed the same day. During off-hours, weekends, holidays, or after the specified cutoff period, the payment will be processed the next workday. During maintenance periods, requests will be processed in receipt date/time order.
Withdrawals to third-party ePayment accounts are not allowed.