If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract (other than for personalised or other products which we have specified as non-returnable) and receive a refund from us for items purchased online. You must inform us in writing at Catherine Best Limited, The Mill, Steam Mill Lane, St Martin’s, Guernsey, Channel Islands, GY4 6XE or by email at sales@catherinebest.com if you wish to cancel within fourteen working days, starting on the day after your order has been delivered to you.
For any order consisting of “Bespoke Jewellery” (“Bespoke Jewellery” means any item of jewellery that is created by us in accordance with your specifications. This includes but is not limited to items with customised design, metals, stones or engravings) your right to cancel is revoked . Any subsequent returns, refunds, credits or exchanges shall be at the discretion of Catherine Best Limited where all decisions are final.