Upgrading the Information Server (with installed TMI CMAgent) of ServerProtect for EMC Celerra (SPEMC) 5.8 and ServerProtect for Network Appliance Filer (SPNAF) 5.8 causes an issue. This occurs when you upgrade to Information Server of ServerProtect for Storage (SPFS) 6.0 and install its Normal Server simultaneously. The installation program fails to start the MCP CMAgent service.
The issue happens because some important information, such as GUID and logIndex, of the newly installed Normal Server do not exist in the registry. This leads to failure of the upgrade program to start the MCP CMAgent service.
Open the ServerProtect for Storage 6.0 management console.
Navigate to CM Agent Setting.
Manually register the ServerProtect to Control Manager (TMCM).