Avidesa Mac Pollo Company, specifically the Organizational Processes Department, looking for the organizational goals fulfillment, has focused on defining and establishing communication channels and command lines, at the same time that organizing and streamlining processes and jobs positions in different areas of the company, providing support to senior management always seeking continuous improvement. Aware of Human Management Department importance, for the company control and its most important resource, the human. Avidesa Mc Pollo company began a collection, documentation and procedures optimization process, which took a digby defining the organizational structure of the company and the Human Management Department, observations of processes, interviews with staff, monitoring, organization of information and department director reviewing, thus allowing the full document procedures required to implement priority and 85% of the proposed improvements.