ISD Solutions are looking for an enthusiastic and self-motivated person to join our team.
The successful candidate must have experience of working in a similar role.
Answer the telephone in a professional and courteous manner.
Take accurate messages by asking relevant questions and pass on promptly to the relevant person.
Accurately record service time, job costing and invoicing in the Department.
Provide up to date documentation for all service arrangements.
Make sure that all account and contract details are up to date.
Ensure that the subcontractors we have engaged carry the required level of insurance.
Schedule Engineers ensuring that call-outs are planned and organised by priority.
Ensure Practical Completion certificates are signed off.
Escalate operational issues to management.
Assist in coordination of site surveys.
Presents personal appearance which makes a good impact inside and outside the Company – standard of dress, workspace, vehicle etc.
Putting customers first – understand that customer service is one of the Company’s ‘Key Factors that underpin our decisions.’ Listen to and understand the customers’ needs.
Deliver outstanding customer service that leads to positive feedback.