I’ve been working with a real estate firm to grow the number of individuals who list properties with them as well as to identify prospective customers for the firm’s listings, which include commercial properties for purchase as well as for rent. Because of how critical it is for organizations to have a strong online presence and marketing program, we put a lot of our initial energies into Google AdWords search and display advertising, social media, and Web content. The firm’s online marketing and communications activities were minimal and causing them to miss out on opportunities.
While online marketing has generated some leads for my client, a small recent incident reinforced something I’ve always believed and regularly share with prospective and existing clients. You never should put all your eggs into one marketing basket. While a large percentage of individuals do search for business or personal information or needs online — and for them, it’s likely that digital and online communications are their preferred means of communicating and/or gaining information — there is likely to always be some percentage of the population who prefers to obtain information or communicate by other, more traditional means.
The incident I referenced above was that the client had sent out a flyer to a very targeted list of prospective customers we had pulled from a public database — individuals who, because of their line of business, we thought might have some interest in a particular property. This “direct mail” initiative ended up causing a strong prospective customer to contact my client, and reinforced that there are still people out there who will open, read, and take action related to a direct mail piece — whether it be a postcard, letter, or some other format.
Right now, my client and I are also looking into print advertising opportunities. Yup, good old-fashioned newspapers and magazines because, again, there are still prospective customers out there that prefer to or enjoy getting their information through print media.
I believe I may have already shared this in one of my blog posts, but one of my favorite marketing sayings is “fish where the fish are”. It’s really important to know what type of fish you are trying to catch, and then, what types of and what bodies of water they like to swim in. This will allow you to develop and execute an integrated marketing campaign that repeats messaging, creative, images, etc. across a variety of vehicles and media that are appropriate. This will ensure that each of the types of fish you are trying to catch are spoken to via a vehicle or media to which they can relate. And, of course, you’ll get the benefit of repeated exposure by your fish to your messaging by employing many vehicles. Remember, the average fish doesn’t always stay in the same area of the lake. In fact, they may regularly travel between a river and an ocean, and like both fresh and salt water. Maybe I should have titled my blog post “integrate with the right bait”.