Do you deliver during holidays?
We deliver to our commercial customers and out of gas customers only during holidays. Normal delivery days are moved to accommodate holidays, and we like to remind our customers to check their gas requirements before holidays hit!
How long can the gas stay unused in your cylinders, and still be safe?
As long as the bottles are stored upright in a well ventilated area they will be fine for several years, so if you’re ordering gas for your bach or holiday home, it’s perfectly fine to use small amounts over a number of years!
Is it safe for your cylinders to be placed in direct sunlight?
Yes. They are designed for this, as we all know how strong the NZ sun can be! Don’t worry if your cylinder is in direct sunlight, these bottles are built and maintained right here in NZ, for our specific conditions.
I can sometimes smell gas – should I be worried?
Yes. While smelling an odour of LPG may not in itself be a sign of danger (there can be several reasons for this) it’s always best err on the side of caution and to call us or a registered gas fitter.
Are your cylinders safe? Can they explode?
Our cylinders are perfectly safe, and are designed to withstand incredible amounts of pressure and heat. Even during the most intense fires, our cylinders will not explode – they will simply release small bursts of gas in a controlled manner to reduce their pressure. All of our bottles are regularly maintained and tested, and we even go the extra mile by leak-testing your connections at every delivery. Safety comes first here at Rockgas North!
Will you place the gas cylinder exactly where I want it to be?
As long as our drivers are safely able to do so, it won’t be a problem. There are certain legal requirements we have to abide by, however we will explain these to you if you have any concerns. If you are away from your property at the time of delivery, our drivers will leave a friendly note in your mailbox should they run into difficulty – otherwise they’ll go right ahead and deliver your gas as normal.
I live out in the country – will you deliver to my address?
Give us a ring on 0800 23 23 22 and we’ll soon tell you. Unfortunately there are a few areas that we don’t deliver in – but these are few and far between. It’s best to call us and find out!
I have a dog, do I need to tie him up before you will deliver?
Only if they are going to eat the drivers or run away – we are dog-lovers ourselves, so we’re more than happy for your pooch to be roaming free when we arrive. It might be helpful to let us know beforehand if it’s a first-time delivery however, just so our drivers don’t get surprised!
Are your delivery team friendly and safe?
Yes! Our drivers have all been with us for years, and they all take Health & Safety very seriously. They are all lovely friendly people who always go the extra mile. We are very conscious of your personal property and privacy, and we ensure that the team we have hand-selected to deliver for us are friendly, safe, and extremely professional.
What happens if one of your bottles gets damaged while on my property?
Ring us and let us know immediately. Your insurance should cover any costs.
Do I own the bottles, or am I just renting them? Are they in the chattels for the property?
Most people just rent the bottles, as we are then responsible for maintaining and delivering them. It’s much easier, and much safer all round!
What size bottles can I order?
We supply and deliver 45kg bottles, and are able to fill 15kg or 18kg bottles if you own your own.