This role as a Functional Consultant provides support for the technical side. You will talk to the business developers and support them, in particular with scripting and Automation Anywhere. You will have experience with RPA, and need to have strong business facing skills such as BA. You will have an understanding of how RPA works and the technical side of it. Application Support within EMEA IT supports and maintains many key applications across the business.
As a Functional Consultant you will provide 3rd level functional support, maintenance, and management of the company applications. You will support these applications to ensure the smooth operation of the end-to-end business processes, working closely with colleagues, local business process owners, and central business process owners.
* Provides 3rd level functional support to key users, this ordinarily involves solving incidents by analysing reported issues, and taking corrective action.
* Plan, design, document and test solutions in accordance with defined methodology to ensure a professional and controlled delivery is provided.
* Provide support to the relevant teams to ensure availability of applications are in line with agreed SLAs.
* Ensures alignment of applications to business processes (and vice-versa). Works with Functional Consultants and the business for defining solutions and assesses the impact of planned changes.