Payment fraud happens when someone uses information from your checks, credit and debit cards, or any other form of payment without your knowledge to commit fraud or other crimes. But this, and other forms of identity theft, can be avoided, if you know how to protect yourself.
Don't write PIN numbers on your credit or debit cards, or leave them in your wallet for a thief to find.
NOTE! Consider paying all your bills electronically with online bill pay. This method is considered more secure than mailing paper checks.
For added security, our Fraud Prevention Team continuously monitors debit card activity to help identify and prevent fraudulent transactions on your account.
If suspicious charges outside of the norm appear on your card, our Team may contact you to confirm the charges. If our Team is unable to reach you, they will leave a message asking you to call them back at (866) 842-5208 to verify your card activity. Only once the charges have been confirmed by you will the transactions be processed. If you would like to contact our Fraud Prevention Team to discuss suspicious activity on your debit card, please call (866) 842-5208 or contact our Member Service Center at (866) 585-7628.