I am using the desktop version of ShipRush Discount Postage. The Setup Wizard runs on almost every launch of the application. It prompts me to create a new account or use an existing account for Discount Postage. If I select my previous account, I receive a message of the account is already on the system. Creating a new account does get past the issue, but then the next time I relaunch the application the Setup Wizard starts again.
I am doing testing using the desktop Visual API and the Setup Wizards launches from there as well. I also get occasionally get errors about postage balances when there is a balance and an access violation. I have attached images of those errors.
I am not sure if there is something wrong with my installation but I have tried uninstalling and reinstalling and that has not helped.
Are you launching ShipRush from your own app? You could try to start your app with a right click Run as Admin, and then fire up ShipRush to let it finish the setup process from your app.
I am running ShipRush v12 of Discount Postage. I am launching the stand alone application and also opening the UI from my own app. The setup wizard is running for both instances.
Focusing on just the stand alone application, I uninstalled and reinstalled it using Run as administrator. ShipRush Discount Postage then appears in the system tray and appears to be working. I can rate shop and print a test label. It's when I exit the application and then attempt to restart it that it goes through the setup wizard again. I am running it as administrator.
OK...if ShipRush keeps prompting as if the wizard needs to run, it sounds like it's not able to properly update files located under c:\users\public\documents\z-firm llc. That is where config and wizard settings are stored.
Can you try as a different user as well, and see if this issue is related purely to a rights\user issue on the PC\network?
Does this give any insight into what is happening?
May want to check your firewall, as it might be our app is being blocked on our call out to our servers for your postal account.
I have disabled the firewall and I am still stuck with the setup wizard. Is there anything else to check? Could something be wrong with the account I'm using?
I have also tried pressing test multiple times and a row and eventually I get an error telling me to remove the account and reconnect to My.ShipRush.
Please see the attached image. Removing the account and re-adding it doesn't help either. It's odd that the test button works sometimes and errors again a few presses later.
Please email into support at shiprush dot com with the email address you're using for your postal account. I will open a case after I have that information to see if there are any errors being captured on this side in regards to your connection.