Fortis LTD was founded 2015 by Andreas Blom. Since then Fortis has grown and become an outsourcing service to count on. At the moment we have 15 employees managing the administrative work at our office in Malta. We also have 70 agents all across the globe.
We have a solid background and an experienced, multitalented, team and provide services in sales, appointment booking, support, Win-Back and Anti-Churn. We work with both B2C and B2B projects, currently having around 20 active projects in fields such as real estate, marketing, ventilation, and recruiting to name a few.
Our goal and focus is to find the perfect balance between high quality and tempo. We also prioritize that our customers should be satisfied every step of the way and be confident that we can get the work done.
As the voice for your company our aim is to give you and your customers the best service possible through our skilled and dedicated team.
Fortis has chosen to lift young people and motivate them to do their best and push their limits. In a field that involves technical aspects and communication through telephone and digital platforms it feels like a natural and obvious choice.
With today’s tough labour market it is more important than ever to give young adults a chance to prove themselves. We continually work with coaching and education to help our employees reach their goals.
With these tools all our employees have a good chance to succeed and excel in their work.
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To make sure our agents are always on their toes we work with competitions a lot, both on individual and group level. This motivates our agents to always deliver good results!
To always let our employees feel that they are listened to, and that they can present ideas and opinions of their own, ensures that we at Fortis keep developing and improve as a business.
To coach is an efficient way to achieve great results as well as to give feedback so our employees can keep improving. Our experienced coaches, located across the globe, do whatever it takes to keep quality and motivation at a high level.
We have about 70 agents of various age, ranging from 25 to 65, with experience from multiple industries. These people are spread out across the globe and ready to deliver excellent results for the companies that have a partnership with Fortis.
At our head office in Malta we also have a team that specializes in admin, support, coaching and marketing so that we can optimize the results as much as possible for our partners.
With that in mind we are always looking for the opportunity to add new services to offer and to improve our processes. All this to facilitate for your company and for us here at Fortis.