We take all steps to make sure that shopping with us is safe, secure, and worry free. We know of no documented cases of credit card fraud using our shopping system over the Internet. Your credit card details are processed on a secure web site, and your browser will show a padlock symbol in the bottom corner to show that the site is secure.
Our shopping cart needs to put a ‘cookie’ on your computer to record what you have ordered. This is nothing to worry about, and is a feature of Windows. Some people are worried about cookies, and set up their computer to block them. If you do this you cannot order from our shopping cart, but you can still post.
We use one of the most popular and secure payment facilities on the internet – PayPal, which uses a very high level of security to code your order and credit card details.
We conform with the requirements of the UK Data Protection Act, 1998.
We respect your confidentiality, and will never give your E-mail address to anyone else. We will send you E-mails confirming that we have received your order, if there are any problems, and confirm when we have sent your order. We would request that you give us your correct E-mail address, as many E-mail addresses given to us with orders are not correct. This does make it difficult for us to contact you about your order if there is a problem. We do not send marketing E-mails to personal E-mail addresses (spam).
All goods are supplied by Nucleotide Nutrition Ltd, Daresbury Innovation Centre, Keckwick Lane, Daresbury. WA4 4F.
Each country has its own Customs Policies. We try to keep up to date with these, but cannot know every policy in every country. We recommend that you check with the Customs Authority in your own country to see that the goods you order will not be blocked by Customs. We describe the goods we are sending you on the Customs Declaration, which we stick on to the package for Customs to see. Where we know of Customs restrictions, we will notify you, and cancel your order. Some countries charge an Import Duty on goods going through customs. It is up to you to find out about these policies for your country, and to pay any extra duties imposed.