In describing our collection, use, and sharing of information in this Policy, we refer to our collection and use of "Personal Information." "Personal Information," as used in this Policy, is personally identifiable information, which is information that directly identifies an individual, such as first and last name, mailing address, email address, billing information, IP addresses, demographics, passwords or other online contact information, or telephone number. We collect Personal Information, as well as non-personally identifiable information on Welcome Home America Sites and/or Services.
Welcome Home America collects cookies on our Sites and/or Services to capture information about page visits (e.g. “performance cookies.”) This information is anonymous and Welcome Home America uses this information only internally - to deliver the most effective content to our visitors. Information from the cookie is used to gauge page popularity, analyze traffic patterns on our Sites and/or Services and guide development of other improvements to our Sites and/or Services.
In our email programs, Welcome Home America employs some tracking methods (e.g. “targeting, performance, and functionality cookies”). We track “opens” via a tracking pixel in the email- meaning we track who opens our e-mail messages and when you open our e-mail messages; and we track “clicks” via encoded URLs-meaning we track whether you click on the links contained in our e-mail messages. This information is used internally only to help us deliver relevant messaging, and is not shared with any third parties.
Welcome Home America never gives away information about our users. If you choose to provide Personal Information about yourself, Welcome Home America will use this information only to communicate directly with you. Welcome Home America will not sell, rent or otherwise disclose that information to third parties unless such disclosure is necessary for the purposes set forth in this Policy, by law or a policy or notice contained or associated with a specific Site(s) and/or Service(s).
We may collect, use, and share (with Welcome Home America partners, service providers and licensees) precise location data, including the real-time location of your mobile or fixed location device.
In addition to our use of technologies as described herein, we may permit certain third party companies to help us tailor advertising that we think may be of interest to you based on your use of Welcome Home America Sites and/or Services and to otherwise collect and use data about your use of Welcome Home America Sites and/or Services. For more information about this practice, please see the "Third Party Advertising Technologies" section below.
We use your information, including Personal Information to provide you with customer support, process transactions, respond to users' requests, send newsletters and updates, send special offers and advertisements, seek your opinions and feedback, and connect users to Welcome Home America Sites and/or Services, and to products and services of our partners and licensees.
We do not knowingly seek or collect Personal Information from users under the age of 13, except to the extent that Welcome Home America may collect limited personal information from students (but not their email addresses), but only where that student's school or school district, has contracted with Welcome Home America to collect the personal information from students for the educational context authorized by the school or school district. Children under 13 years old are not allowed to create an account without a parent’s or guardian's express consent. We recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves to anyone over the Internet.
Users under 13 years of age who are not students as described above, your continued use of the Site and/or Service will be considered by Welcome Home America as confirmation that your parent or guardian has expressly consented to the handling of your Personal Information as described in this Policy as further indicated in the opening paragraph of this Policy.
If you do not want to submit Personal Information that is necessary to provide or use our Sites and/or Services or to fulfill your request, you will not be able to access and/or participate in certain Welcome Home America Sites and/or Services. For example, you will not be able to register for an account with us or participate in certain contests or promotions, or access and/or use certain Welcome Home America online services. In addition, your refusal to submit Personal Information may limit our ability to respond to your customer support inquiry in a timely fashion.
You may, at any time, update, correct, or delete certain Personal Information that you have provided to us by updating your preferences on the Account Settings page or by contacting us via phone, or at the mailing or email address set forth in this Policy.
If you want to remove yourself from individual communications, including marketing promotions, advertisements, updates and email newsletters, simply click the unsubscribe link in the communication. You also acknowledge and agree that there may be instances where we may elect to notify you about administrative notices regarding your account with us, such as to inform you about changes to our terms, conditions, and policies, that your account may be expiring, or to provide you with other relevant administrative information about your account. Because this information is important to your interaction with us, you may not opt out of receiving these communications.
If we learn of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Welcome Home America Sites and/or Services covered by this Policy and providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your account information and usage.
We collect and use Personal Information in accordance with this Policy and only for the limited relevant purposes stated in this Policy and/or at the time we request such Personal Information from our users, or for such purposes to which a user may otherwise consent. We do not use or share our users' Personal Information in a way that is incompatible with the purposes for which such Personal Information was requested and authorized for use by us. We retain Personal Information for no longer than is commercially useful to carry out our business purposes, or as we believe may be legally required. Welcome Home America takes reasonable steps to ensure that the Personal Information is reliable for its intended use, accurate, complete and current. When Personal Information is deleted or updated by you, it may take up to 30 days from accessible systems, and up to 90 days from backup systems, for us to delete such Personal Information.
You may view, correct, amend, or delete the Personal Information Welcome Home America stores about you where it is inaccurate or if you believe the Personal Information has been processed contrary to the terms of this Policy except to the extent where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question or where the rights of persons other than yours would be violated. Most of your Personal Information may be accessed and corrected by simply logging into your account and accessing your profile. If you wish to obtain a report of the Personal Information Welcome Home America has about you, please send us a written request at the address set forth in this Policy.
We may permit users with accounts on certain third party services, including but not limited to, social networking, search, sharing, and other services delivered by third-parties, to bypass the standard applicable registration process. If you connect through an authorized third party service, you will be able to use your third party login information to log in to your Welcome Home America account or access Welcome Home America content, Sites and/or Services. We are not responsible for the sharing, posting, commenting, or other content and information gathering practices of any third party services that may be triggered by using these third party login services. Please review their terms of service and privacy policies carefully before using third party login functionality to access any Welcome Home America Sites and/or Services.
By using any third party services to log in to your Welcome Home America account or access Welcome Home America Sites and/or Services, you permit us to access, store and use all information related to your third party account that may be accessible to us through the third party service, including through its application programming interface (API), pursuant to this Policy.
Welcome Home America’s content, including forums contests, products, services, newsletters and communications that we send to our users, may contain links to content provided by third-parties. For example, our communications may contain links to third party merchants from whom you may purchase products. To purchase products from these third party merchants, you may be required to provide Personal Information, including your credit card or other payment information.
Personal information collected on Welcome Home America sites, services, and products may be stored and processed through Welcome Home America’ servers located in the United States.
Facebook is a trademark of Facebook, Inc. in the United States and/or other countries.
If you do not receive a timely response to your complaint, and/or if Welcome Home America has not satisfactorily addressed your complaint, you may contact your local data protection authority.
Welcome Home America is also subject to the investigatory and enforcement powers of the FTC and Welcome Home America shall remain responsible for its compliance with the applicable self-regulatory framework if its third party agents process personal information in a manner inconsistent with the applicable Principles, unless Welcome Home America can prove that it is not responsible for the event giving rise to the alleged claim.