KM is a lot of things to a lot of people. It seems everyone wants the silver bullet, the one “right” answer to the question of how to be successful in KM. Or they want the one “right” answer to the question of what is KM and what’s included in KM. Well let me save you a lot of time and heartache, there is no one right answer, the answer is, it depends. It depends on your organization’s strategy, objectives, culture, industry, regulations, size, budget, risk profile, staffing profile, technology strategy. Figure out what KM is to your organization and create a strategy that supports that definition, that’s the silver bullet.