UNIVERSITY ID CARD The EAGLEcard is the official Embry-Riddle University identification card for all students, faculty and staff that you will receive at orientation. It should be readily available at all times to present to University officials who may request verification. The EAGLEcard is the property of Embry-Riddle University which reserves the right to revoke use of the EAGLEcard on any of its accounts at any time. The EAGLEcard may be used only by the individual to whom it is issued and is nontransferable. DEPOSITS The Eagle Dollars on campus minimum deposit is $1.00. The minimum deposit via the web to this account is $5.00. Deposits to the account can be made at the Cashier's Office, at Value Transfer Stations (VTS) located in the Student Center, Student Village, Flight Operations Center, or via the web @ www.erau.edu/eaglecard. The University reserves the right to suspend any account if a negative balance goes unpaid for more than 30 days, or if a student account is delinquent. (For your initial deposit(s) use the enclosed form.) TRANSACTIONS The cardholder must present their EAGLEcard at the time of purchase. All sales transactions charged to an account through the use of the EAGLEcard are final at the point and time of sale. The cardholder is responsible for observing the amount charged during the transaction and monitoring balances. A receipt is available upon request at the time of purchase at any attended point-of-sale reader. A cardholder can check their account balances at any of the VTS machines or online via their ERAU ERNIE account. RETURNS Return of items purchased on the EAGLEcard will be credited only to the account on which the purchase was made. STATEMENTS The cardholder can view/print a detailed statement of their past EAGLECard transaction history via their ERAU ERNIE login. MEAL PLANS Meal plans and Sodexo Bucks are administered by University Dining Services. Meal Plans and their associated debit account Sodexo Bucks, expire at the end of each semester. For more information regarding the various alternatives contact Dining Services at (386) 226-6067, located in the University Student Center. LOST/STOLEN CARD PROCEDURES I understand that I am required to immediately contact the EAGLEcard Center during normal business hours (8:00 a.m. to 4:00 p.m.), the Safety Office after business hours or via my ERAU ERNIE account if my EAGLEcard is lost or stolen or if there is any occurrence of unauthorized transactions with my EAGLEcard. The cardholder is responsible for all transactions charged to their accounts prior to proper notification to the EAGLEcard Center, Safety Office or via the web. Once the card has been reported as lost or stolen, all accounts and privileges accessed with use of the EAGLEcard will be deactivated. REPLACEMENT OF LOST/STOLEN OR DAMAGED CARDS A replacement fee of $15.00 will be charged for lost cards. The fee will be waived if a card was reported as stolen and a police report is issued. ACCOUNT CLOSING AND REFUNDS Your money in an EAGLEcard account is not transferable and there are no cash withdraws permitted from the account(s). The funds will stay there semester from semester, year to year, and will not be refunded unless the cardholder withdraws, graduates, is dismissed from the University, or employment with the University is terminated. Proof required. A request for a refund must be submitted to the EAGLEcard Center in writing. Refundable money will be credited to the student's account within 24 hours. A $10.00 processing fee will be applied to any remaining funds in your Eagle Dollars account. ERROR RESOLUTION If you feel there has been an error on your account, please notify the EAGLEcard Center or write the University within sixty (60) days from the date of the transaction in question. In order to resolve the problem we will require the following: 1. Name and Campus ID number. 2. Description of the error or transaction in question. 3. Dollar amount of the transaction in question. 4. A clear explanation of why you believe there is an error. The EAGLEcard Center will have the results of the investigation available to you within thirty (30) business days. Confirmed errors will be promptly corrected. DISCLOSURE OF ACCOUNTING INFORMATION TO THIRD PARTIES The University will disclose information to third parties about the account holder's account(s) or the transfer made only: (1) in order to comply with court orders or other applicable laws, or (2) if the account holder gives written or verbal permission, or (3) if the students account receivables is in the third parties name. All policies and procedures are subject to change.