between patients’ prior expectations and satisfaction for nurse consultations has not been fully explored.
Objective To explore patients’ expectations of their consultations with nurses or GPs,whether or not they are met,and their overall satisfaction.
themes that emerged from this data set have been reported elsewhere. This paper reports on further analysis of participants’ expectations from the first interviews,w ith whether or not these were met from the second interviews.
nurse or GP. Participants knew what to expect from their usual GP,and were generally satisfied with the outcome. They had little experience of nurse-led consultations and lower expectations of them. Retrospectively,most participants were satisfied with their nurse-led consultation.