December 20, 2018 12:29 ET | Source: DALBAR, Inc.
Marlborough, MA, Dec. 20, 2018 (GLOBE NEWSWIRE) -- We are currently in what many refer to as the “Age of the Customer” where consumers across industries are demanding more from the companies with which they do business than ever before. Service has become a key differentiator. While service is important across all industries, it is particularly important for the retirement industry, where the products are complicated and the stakes are high.
The Annuity Service Award is earned through an objective and rigorous third-party evaluation of the quality of contact center interactions with contract owners. These interactions are reviewed throughout the year against detailed criteria covering all aspects of the customer’s experience. In order to qualify for the Award, companies must exceed quality thresholds in all criteria.
For more information about DALBAR, the Annuity Service Award or the Annuity Service Evaluation program, please visit DALBAR's website at www.dalbar.com or contact Brooke Halloran at 617-624-7273 or bhalloran@dalbar.com.