The Procurement and Supply Chain Academy is a cloud-based platform for NHS procurement practitioners. It combines the latest digital learning technology with on-demand access to the proven 5i® Category Management Sourcing, Orchestra of SRM® (Supplier Relationship Management) and Red Sheet® Negotiation processes, toolkits and resources for strategic procurement and negotiation.
Service constraints Maintenance windows: 7 days’ notice of any stoppage of service due to planned maintenance including duration of service interruption.
Level of customization permitted: none available when purchased as a stand-alone service. For customization, the Corporate Academy option (see Procleus Strategic Procurement Academy and Toolkit offering) must be selected.
Schedule for depreciation of functionality/features: product constantly reviewed with ongoing program of updates and refresh.
Support levels Service desk, telephone and email support is available for reporting of problems or incidents, or to seek technical help, from 9am to 5pm GMT Monday to Friday inclusive, but excluding UK public and bank holidays.
For full details, please refer to the Terms and Conditions document for this cloud software service.
Getting started Introductory online video (or onboarding webinar at extra cost).
Please see Service Definition document for full details.
To accelerate user uptake and transition, enabling training workshops are also available at extra cost via Lot 3: Cloud Support.
End-of-contract process Client user account decommissioned.
Guaranteed availability We will use reasonable endeavours to ensure a system availability no less than 98%.
• Data Backups - for every missed Data Backup.
Please refer to separate Positive 2018 Standard SLAs for Online Products and Services v2 incorporated in the Terms and Conditions document related to this service for further details.
Approach to resilience System Overview - 2 x dedicated servers located in a professional data centre, with servers located in the US and mirrored in the UK. Compliant with SSAE16 (formally SAS70) and Safe Harbor. 1 x additional mirrored server in the UK at our head office.
Backups - Continuous mirrored hardware backup (minimum every 6 hours) with 7-day retention policy, manual fall back to UK servers at our head office in the event of catastrophe, full daily back up procedures including web back up and secure off-site tape back ups.
Configuration and change management approach Cyber Essentials based configuration, change management via security notifications from vendors.
Protective monitoring approach Nagios IT monitoring software, supplemented by in-house monitoring. Please refer to Terms and Conditions document for this service for full details of our response times contained in our Standard Service Level Agreement.
Incident management approach Through a variety of integrated policies and procedures, supported by our helpdesk.
Description of free trial No free version available. However, subject to signing a Non-Disclosure Agreement potential customers can, in certain circumstances, be given access to this cloud software for a 7-day assessment period for the purpose of evaluating how the service can be used to support the client organization in delivering its objectives.