Get informed. Make sure you understand the details of the situation before you jump into the fray.
Mind your body language. Certain nonverbal cues, such as leaning forward while conversing, can show that you are invested in the discussion.
Location, location, location. In general, it’s best to pick a private spot to discuss touchy topics. This will allow supervisors and employees to speak frankly about the problem without causing embarrassment.
— Adapted from “How To Exert Authority At Work Without Yelling Or Screaming,” Lisa Quast, Forbes.
Are you saying these words wrong?