Back supports and seat cushions.
Due to shipping and delivery cost considerations, privacy filters, anti glare filters, anti blue light filters, custom-made chairs, desks, and workstations are non-returnable.
Sale Items: Sale Items are considered final sale and are non returnable. Please do not ship these items back to Stretch Now, as we cannot issue a credit to your account.
Please ensure you select these items carefully before purchase.
Returns are credited in the manner in which they were originally paid. Postage charges on returns are not refundable.
The benefits given to you under our `change of mind` returns policy are in addition to other rights and remedies under the Australian Consumer Law.
Pack the items securely. Please wrap the product so it does not get damaged in shipment. All returned products must be in the same condition in which they were received. Please select a box size that fits your product. Include a copy of the invoice in the package.
Fill the RETURN FORM and send it with the package.
Please consider sending registered mail or Express Post Bag for your return package. Stretch Now cannot be responsible for packages that are lost by mail.
Original shipping costs are non refundable (exceptions – wrongly shipped or faulty products).
After inspection to ensure the product is returned in original and working condition, refunds or credits are issued within 7 days of product receipt by Stretch Now.
Refunds will not be issued for products that are soiled, damaged or have missing parts.
Please notify us about damaged merchandise within 24 hours of receipt, and make sure you keep all the original boxes and packaging. Restocking fee may be applied.
For any customer enquiries concerning incomplete or incorrect orders, or refund issues please send an email to info@stretchnow.com.au. Please quote your invoice number.