“The ABI and our members have done a lot of work through our Gone-Aways Framework, and through supporting the creation of pensions dashboards, to help reconnect customers with their lost savings. Today’s report is a positive step towards ensuring there is widespread best practice in efforts to find lost customers, and where it’s not possible to do so - support a number of good causes.
We have also published a guest blog from the Scheme's Insurance and Pensions Industry Champion, Kirsty Cooper, which you can read here.