The over all procedure took many hours, but he called me and I checked in a couple of times, just to make sure I wasn’t missing something. He apologized for it taking so long, but I didn’t mind and considered it a BIG successful task. I live in Seward and I stopped in the store to purchase a new surge-protector this week, and asked Kathy the best way to get in touch with you on a personal note, as I wanted to let you know what a great experience I had and the wonderful staff you have. I listen to your program via KFAB every Sunday, and I always feel like I learn something new and I enjoy your “personal” touch concerning you and your family.