The carriage, which holds the ink cartridges, stalls in the printer, and a Carriage Jam: Clear carriage jam message displays on the printer. A paper jam might have previously occurred.
Check for debris or paper blocking ink cartridge carriage movement, or resolve issues when the carriage is stuck on the right side or does not move all the way to the right.
Note what the ink cartridge carriage does. It should move into the access area and all the ink cartridges should be visible. Or it might remain stuck on the right side.
Select one of the following sections, depending on what the carriage does.
Check for issues when the carriage moves into the access area.
Remove any debris, such as loose paper or objects, in the carriage path.
Manually move the carriage left and right across the path to locate and remove any additional debris.
Move the carriage to the farthest point left and then to the farthest point right. The carriage should completely enter the parking area under the cover on the right side of the path.
If the carriage moves freely across the entire path, close the cartridge access door, reconnect the power cord, and then try to print.
If the carriage does not move all the way to the right, continue with these steps.
Move the carriage to the far left side of the path.
Run your finger along the top of all the ink cartridges. If any are protruding, press down firmly until each ink cartridge snaps into place.
Locate the posts in the carriage parking area. These posts might block the carriage, if present.
Gently push in each post with the eraser end of a pencil.
Close the cartridge access door, and then reconnect the power cord.
Check for jam issues if the carriage does not move out of the carriage parking area under the right side cover.
Check for any ink cartridges that are not fully inserted in the carriage and that are touching the printer cover. Press down until each snaps into place.
Gently press down on the carriage with one hand, and then use your other hand to slide the carriage to the left until the magenta ink cartridge is visible.
The carriage should drop down slightly, and you might hear a small click. This indicates the carriage is released.
Push the carriage to the right while maintaining downward pressure on the carriage. The carriage should move all the way under the printer cover.
Remove and reinstall the ink cartridges to confirm they are properly seated.
Press the tab on the front of the ink cartridge in to release it, and then pull it up and out of the slot.
With the nozzle and contacts facing down, reinsert the ink cartridge into its color-coded slot. Press it down until it snaps into place.
Repeat these steps to remove and reinsert the other ink cartridges.
Plug the printer directly into an electrical outlet rather than a power strip or adapter to make sure the power source functions correctly.