“A UNICAF Student Advisor’s job is to help applicants complete successfully all procedures relating to their application for a UNICAF scholarship and enrollment on their chosen degree course, with the partner university of their choice. We advise, help and guide applicants, every step of the way, always striving to connect with them on a deeper level, to fully understand what they actually want, and also what they would qualify for academically and financially.
In my experience the most important tool we need to have is people skills. We work mostly with African applicants, often coming from poor, developing countries. We have to have empathy and understanding for their situation. We also need to sound enthusiastic, confident, polite and professional over the telephone, in spite of the impolite, or even aggressive way some applicants treat us.