For the unpaid order, it will be canceled automatically by the system after half an hour.
If the order has been paid but not shipped out, we can help you to cancel it but we need a reason. If you paid via credit card, the card issuer will charge $1~$2 as commission charges.
If the order has been shipped out, it cannot be canceled.
To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.
If your item arrives damaged or is not working, please contact us at support@farertop.com within 3 days of the order being received. After returning the product to us, we can send you a new item free of charge (we will reimburse you the return shipping cost after confirmation), or you can choose to receive a full refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 Business Days.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@farertop.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@farertop.com, we will then send you the exchange instructions.
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