In appreciative conversations, there are no correct answers. The questions you ask are intended to help the group reflect on the past and reach a shared understanding. You can also create a positive foundation for discussion by replacing problem-focused language with appreciative language.
Each type of question has a different purpose within a conversation. Open-ended questions are useful for gathering information and prompting reflection, while closed questions are helpful when you need more details on a specific aspect.
Describe a time when you felt proud/excited/passionate about your work.
Think of a time when you felt you really made a difference in a client's life.
Tell me about the last time you were inspired by a colleague.
Describe a time when you felt you really respected and appreciated a colleague who offered a different point of view than your own.
Name a tool, method, or process that was introduced to the clinic in the past year and made a positive impact.
How can we do more of what already works well?
Replacing problem-focused language with appreciative language takes a little practice. The examples below will help you recognize when language is problem-focused and think about alternatives.