The entry requirements for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.
Typically, this apprenticeship will take 12–18 months to complete.
The apprenticeship prepares people for a first-line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.
Team leaders/supervisors provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Roles/occupations may include: supervisor, team leader, project officer, shift supervisor, foreperson and shift manager.
Building relationships: understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross-team working to support delivery of organisational objectives.
Communication: understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.
Project management: understand the project lifecycle and roles. Know how to deliver a project, including managing resources, identifying risks and issues, using relevant project management tools.
Awareness of self: know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence.
Management of self: understand time-management techniques and tools, and how to prioritise activities and approaches to planning.
Decision-making: understand problem-solving and decision-making techniques, and how to analyse data to support decision-making.
Communication: able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback.
Operational management: able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports.
Project management: able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools, and take corrective action to ensure successful project delivery.
Management of self: able to create an effective personal development plan, and use time-management techniques to manage workload and pressure.
Decision-making: use of effective problem-solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.
Takes responsibility: driven to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations.
Inclusive: open, approachable, authentic, and able to build trust with others. Seeks views of others.
Agile: flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change.
Professionalism: sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values.