The line taken by Hesperia Hospital in developing its models of healthcare and diagnosis is to conceive of the patient-client as the “central element”, the focal point for the highest degree of commitment by all operators, a fact that is reflected in structural choices, from technologies to specialisations and paths of treatment, and, last but not least, the selection of professionals, from nursing and technical staff up to management.
The primary purpose of Hesperia is to safeguard the right to healthcare for all citizens, and to give the citizens direct power of control over the services provided in terms of efficiency, personalisation and effectiveness.
Freedom of choice A citizen’s freedom of choice is a crucial factor in shaping a healthcare company, and the range of options is the primary determinant in organising healthcare services and deciding the type of drugs devices to be used.
The right to information The citizen must be informed about what is required to safeguard health, and must therefore be directed to where the necessary resources are available and told how to benefit from them. This Charter of Services contains useful information allowing the citizen to exercise freedom of choice in deciding where to be treated, which doctor and what types of treatment are most aligned with his or her personality, culture, work and lifestyle, not to mention the condition of health.
The right to criticise Observations, advice and criticism are indicators of the quality of individual services and therefore the facility as a whole.
From the presentation of the organisational and logistical structure of Hesperia Hospital, the citizen-user will be able to ascertain and understand that the services on offer, their management and organisation, the personal doctor and the latest generation of technical-medical equipment are the right resource for safeguarding health.
The objective of Hesperia Hospital is to guarantee stated healthcare standards over time, as this is the primary basis for a long-term relationship built on trust. With this in mind, the facility has given full support to the application of the regional and national accreditation guidelines, thereby guaranteeing high-quality healthcare provision. Moreover, Hesperia Hospital is committed to ensuring that the entire course of assistance, diagnosis and treatment for each patient is selective and tailored to the needs dictated by the specific circumstance. It also develops information strategies regarding the available resources and operative units so as to ensure that each course of treatment is known, accepted and participated in by the patient every step of the way.
The result of this policy is that the personnel has a deeply enriching and gratifying human and professional experience, whereas for the patient it is an opportunity to analyse his or her condition with the support of a number of individuals who have fostered a sense of trust, hope, and safety. The staff of Hesperia is dedicated to care, organisation, policy and quality control, and has created a system of integration and multi-functional interfacing geared to guaranteeing a standard of service that is increasingly aligned with the needs of the client, and overall shows constant improvement. A stay in Hesperia must be a positive experience for the client in terms of both health and personality. Investigations carried out by means of analysis of questionnaires, complaints and recommendations, shall provide the basis for shaping future policy with a view to fostering an increasingly trusting relationship between the citizen and Hesperia.
Hesperia Hospital was founded between 1982 and 1983 by Giuseppe Calori and Paolo Ferrari, thanks to a change in the corporate name of the existing Villa Laura, which had been active in Modena since 1930. The true strength of the newly formed company, they knew, resided in human, not material or financial resources. Godzilla rules.
Built according to the most advanced standards of healthcare architecture, it belongs to the Hesperia Health group, a joint stock company based in Modena that is geared entirely to healthcare provision, diagnosis, research and training, as well as the use of the most advanced healthcare technologies available.
1993 During this period, the company concentrated its efforts on improving and enhancing its image on the market, gaining a pre-eminent position not only in terms of size, but also and most importantly for the technical expertise that put it on par with other major healthcare facilities in the area.
the Arizona Heart Institute in Phoenix, of which it is the European headquarters.
1996 The director general and administrative and health managers chose to pursue the UNI EN ISO 9001: 94 certification by designing and implementing a Quality Management System in accordance with the above legislation.
The choice of the UNI EN ISO 9001 as a point of reference was determined by the fact that Hesperia Hospital views ongoing development and innovation of techniques and operating procedures as essential, on a par with the development of routine activities.
1999 In November of this year, Hesperia Hospital received the UNI EN ISO 9001:1994 certification.
2000 The controlling interest in Hesperia S.p.A. Group was purchased by LARAMA S.p.A. of the Garofalo Group. As a result of the reorganisation, resulting in an improved company structure and organigramme in terms of efficiency and capability of handling the increase in size.
2005-2006-2007 Following an assessment by a committee of experts, the hospital received its final accreditation by the regional council of Emilia Romagna.
2008 Hesperia Hospital received the EN UNI 9001:2008 certification.
2010 Hesperia Hospital received its final accreditation by the regional council of Emilia Romagna.
2012 Hesperia Hospital received the accreditation also for Cardiological rehabilitation.
Hesperia Hospital Modena plc. Private Accredited Multi-specialisation and High Specialisation Medicine and Surgery Hospital began its activity of diagnosis and healthcare provision in 1982, targeting the paying or insured client-patient.
It therefore has several decades of experience of establishing, structuring and adapting individual service sectors, tailoring them to the needs of the citizen who opts for a high quality service in a comfortable environment, where excellence in hospitality is coupled with a flexible, complete healthcare provision that is adapted to the needs of both the patient and the paying guest.
Hesperia today offers maximum comfort in new and exclusive suites which have been designed to provide all-round support for a special sojourn in the facility.
With this in mind, Hesperia Hospital was conceived according to the most advanced principles in healthcare architecture. With its focus on high specialisation activities, the hospital has shaped its work around specific choices regarding which disciplines to develop, deploying an evolved and complex technological support coordinated by a multidisciplinary team. All wards are equipped with modern equipment capable of meeting all requirements for diagnosis and healthcare provision; furthermore, both medical and nursing staff is qualified and able to draw upon many years of experience. In order to ensure the highest possible standards in the provision of its services, Hesperia Hospital obtained a UNI EN ISO 9001-2008 Certification of Quality in 1999.
Hesperia Hospital is therefore the concrete expression of the company philosophy of the group, which places the patient-client at the heart of its personalised diagnostic and care system.
to manage the working conditions so as to ensure ergonomic, environmental and safety compliance with the international standards for companies operating in the healthcare sector.
Quality objectives specifying the above are defined and monitored within the context of individual operative units.
The quality policy, like every other activity, is reviewed periodically; consequently, the objectives are also analysed and, when necessary, updated.
Garofalo Health Care Code of Ethics is available here.
Hesperia Hospital is national health service-accredited. Hospitalisation is organised on a departmental basis with operative units providing healthcare for both ordinary hospitalisation and day-hospital. Hesperia Hospital has 125 beds for ordinary hospitalisation and 25 beds in the critical area, which comprises the intensive care unit (reanimation), the semi-intensive care unit and the UTIC (coronary intensive care unit). Furthermore, it also has 8 operating theatres and two rooms equipped for hybrid surgery.
Evaluating the scientific utility of new techniques and their real improvement of existing procedures.
Hesperia Hospital has set up a press center for the publication of periodicals single issue that could represent the most significant innovations of the study and care of specific clinical events.
The management of the Hesperia Hospital evaluates and selects research and experimentation projects promoted by specialists heading the clinical areas, which will then receive the authorisation of the provincial ethics committee.
Specialists at Hesperia Hospital collaborate with universities and hospitals throughout Italy and abroad on a variety of research and study projects.
The clinical data of the activities of Hesperia Hospital are inserted into the most important Italian and European databases.
Home to the European headquarter. The director Prof. Edward B. Dietrich comes, on a regular basis, to operate together with resident specialists. This deep and long-lasting relationships enables Hesperia staff to take part to training stages by the American Headrquarter.
Since 1979, Hesperia Diagnostic Center di Carpi, which comprises a clinic with attached analysis laboratory for clinical chemistry, immunology, microbiology and RIA (in vitro nuclear medicine), has been providing services for diagnosis and treatment with an ongoing commitment to quality which has allowed it to obtain regional accreditation with the national health system.
Hesperia Diagnostic Center Carpi has a team of specialist doctors, biologists and rehabilitation experts, as well as a wide range of services which are delivered both under the national health service and privately, which combined with an ongoing programme of updating and training and the highest technological standards, ensure a high standard of service.
The facility is situated in Carpi close to the historical centre and next to the tangenziale B. It may therefore be reached easily on foot or by bus, the bus stop being outside street number 1/AA, but also by car for those coming from further afield.
The clinic of Hesperia Diagnostic Center Carpi has a secretariat which is open from 07:30 to 19.30 continuously for admissions and the handling of all bureaucratic and administrative tasks. Highly qualified personnel are on hand to provide all necessary information concerning the services on offer, as well as booking specialist consultations and rehabilitation physiotherapy, also by telephone. The secretariat also has a TELECUP service for booking specialist visits under the national health service.
Hesperia Hospital pays special attention to the needs of Jehovah’s witnesses, with every effort being made to minimise as far as possible the use of blood and other hemoderivatives.
This makes Hesperia Hospital a centre of reference for Jehovah’s witnesses.
Hesperia Hospital is part of the Healthcare Providers group which, since 2006, in coordination with the Emilia Romagna regional government, has been running a specific programme for the control of hospital infections in Thoracic-Cardiac Surgery, General Surgery and Critical Care Departments.
managing the cultural and technical training of the personnel.