All of it directly from the customer's inquiry in Zendesk Support.
The first thing you need to do is to install the Shopify app for Zendesk from Zendesk Marketplace. If it’s only specific roles or groups who should have access to the app, you can put up restrictions. When you’ve filled out your roles and groups, press “Buy”.
This pop-up window is just Zendesk who wants to make you aware that it’s a third party purchase. Accept it by clicking “Continue”.
Put in your credit card details in order to proceed with the purchase.
When you’re ready to go on click on “Start trial”.
Note: You still get the 14-day free trial and you can still cancel anytime, even though you have to put in credit card details, this is just standard procedure through Zendesk.
When you’ve started your free trial you’ll be able to see the app in the list of ‘Enabled apps’ in Zendesk. You can now navigate to a ticket in Zendesk and the Shopify integration will now be shown on the right side of a ticket.
If it’s the first time you are using the app you will be asked to authorize. Type in your subdomain for Shopify and click 'Authorize'.
When you've authorized your subdomain from Shopify, you will now be ready to use the integration.
We hope you enjoy the Shopify integration for Zendesk Support. If you have a cool idea, missing a feature or something else, head over to our community and submit a request.