What documents do I need to rent a bike?
How old do I have to be to rent a bicycle?
How do I reserve a bicycle?
Can I just walk in and rent a bike?
Is it easy to get around by bicycle in Montreal?
May I return the bicycle outside of the store opening hours?
What happens if I return the bicycle late or in advance?
What happens if my bicycle gets lost, stolen, or damaged?
1. What documents do I need to rent a bike?
You must bring 2 valid pieces of ID (i.e. driving license, Sunlife card, passport, etc.) and a credit card for the pre-authorization.
2. How old do I have to be to rent a bicycle?
We welcome all ages but riders under the age of 18 must have a parent or legal guardian sign the rentals documents for them.
3. What does the bike rental include?
All rentals include helmets, locks, maps, and even personalized itineraries (on request).
No, but free helmets are included with every bicycle rentals. For anyone aged 18 or older riding a bike in Montreal, no municipal, provincial or federal law imposes the use of a helmet. However, we strongly recommend the use of a helmet. According to provincial law, helmets are mandatory in certain circumstances for children younger than 12 year of age.
5. How do I reserve a bicycle?
Booking can be completed online, by phone, or in person.
6. Can I just walk in and rent a bike?
Reservations are not required. However, we strongly encourage you to make a reservation. Otherwise, we cannot guarantee that we will have a bicycle available for you. You can make a reservation online, by phone or in person.
7. Will my credit card be charged when I make the reservation?
Yes. All bookings must be prepaid, in full (online) or in part (by phone or in person), with a PayPal or a credit card. We cannot finalize any bookings without a prepayment. The remaining charges will be billed in-store once you return the bike. You’ll agree to the start and return times with our staff before leaving with the bicycle.
9. Is it easy to get around by bicycle in Montreal?
Yes. Printed bicycle maps are free and available for pick up at Dyad (while supplies last). We can also help you decide where to go or what to do by giving you advice.
10. Do you offer a delivery service?
11. May I return the bicycle outside of the store opening hours?
Yes, you can. If you return the bicycle outside of the store before opening hours, you remain fully responsible for it, though, even if you return the lock keys to our store key box (if available). If you need to return the bicycle after hours, please contact our store to make sure after-hours service is available.
12. What happens if I return the bicycle late or in advance?
13. What happens if my bicycle gets lost, stolen, or damaged?
If you have home, credit card, or travel insurance that may pay for the stolen bicycle, you will need to request a police report at the local police station. The rental documents explain your responsibility in more detail.