I am trying to post a video on a canvas discussion board. When i post the reply it just says saving reply, and never actually posts it. My instructor did not help me, and told me to ask canvas help. I've never had this issue before and I need some help please.
Hi there, Noelle Muenchow Thank You for calling today to see if I could help troubleshoot this issue with you. For the sake of completeness here in the Community, you and I did a bit of troubleshooting in your Chrome web browser, but we ultimately ended up having you install Mozilla Firefox on your computer...which allows you to upload your short introduction video to your instructor's discussion topic. I also suggested that you also try downloading the Canvas app for Android (which it sounds like you already have) and uploading the video to the discussion post that way. How do I download the Student app on my Android device?
If you have any additional questions about this, please feel free to post a message below. Again, thanks for your call today, and welcome to the Community!
Which browser are you using (and version), also have you tried using a different browser?
What operating system are you using (and version)?
Does it only ever happen on one internet connection (i.e. have you been able to try others)?
Have you recently updated or changed your internet security software?
I am not too sure, Ken Black. Sounds like she had saved the video on her tablet and then transferred it to her PC. Then, she tried uploading the video via Chrome. For some reason, that didn't work, but Firefox did.
Wow...odd. Thanks for the reply, Chris!