Entering wrong passwords for several times.
Being unable to verify your identity after trying to log in from different location or after long time.
If PayPal needs some information about your account or any recent transactions.
In such situation you are unable to login at Paypal website. It is easy to contact help and support team after logging in but if you are stuck at login page you will need to contact PapPal help and support team without logging in in to your account. In this condition follow the steps below to contact PayPal support team without logging in in to your PayPal account.
Email address you used to sign up.
Statement of credit card or bank account linked to your PayPal account.
PayPal says” they will keep you updated throughout their investigation in such case and will endeavor to resolve your complaint within 4 weeks. If your case is complex they may require further investigation and keep you updated with investigation until you get a final response.
Go to PayPal's "Email Customer Service" page.
You will get a form asking you name, email address registered on PayPal, contact number with country and area code, your complaint (write in details 2500 words limit), decision that PayPal should take (in detail/short 2500 words limit), read declaration, enter you name as signature.
Click on send button to submit your form and wait for PayPal support team to reply.
Using these services you can recover your PayPal account if you are unable to login.