There’s a change in the boarding process for Regional Transportation Commission of Southern Nevada (RTC) customers who use their RTC-issued Reduced Fare I.D., Veterans I.D. and Mobility Trained I.D to ride fixed route. Effective March 4, 2019, customers with either of the beforehand mentioned I.D. cards will be asked to tap the card on the electronic validator, which is located on the pole right inside the front door of the bus.
This means, there are now three steps customers with Reduced Fare I.D., Veterans I.D. and Mobility Trained I.D. will need to follow when boarding. First, show the transit operator the RTC-issued I.D. card to prove eligibility for the reduced fare rate. Second, swipe the pass to pay fare or insert money in to the farebox. (Paratransit customers would skip this step.) Third, tap your RTC-issued I.D. card on the electronic validator.
For customers that have their I.D. card linked to their account on the rideRTC app, bypass the step of showing the transit operator the I.D. Instead, just scan your phone on the validator to pay the fare and quality for the reduced fare rate.
If anyone has additional questions about the process, call our Customer Service team at 702-228-7433 between 6 a.m. and 8 p.m. Monday through Friday and between 7 a.m. and 6 p.m. on weekends.
The Regional Transportation Commission of Southern Nevada (RTC) has upgraded all ticket vending machines and vehicle fare box units. In order to purchase reduced fare from this equipment and the new rideRTC transit app, you must obtain a new Reduced Fare, Mobility Trained or Veterans identification card (ID) from the RTC in person.
Bonneville Transit Center, at 101 E. Bonneville Ave., seven days a week from 7:15 a.m. to 5:45 p.m.
RTC’s administrative office building at 600 S. Grand Central Parkway, Suite #350, Monday through Thursday from 7:15 a.m. to 5:30 p.m.
As a reminder, you must present a Reduced Fare Photo ID card to purchase and /or use a reduced fare pass. New eligible riders may apply for this at the Bonneville Transit Center with the below forms of identification listed below to prove eligibility.
A valid reduced-fare eligibility card from another transit system.
Personal Care Attendants (PCAs) are permitted to ride free of charge providing the customer has either a fixed-route reduced fare card or a Paratransit ID Card from RTC or another transit agency certifying that the customer requires a PCA to ride.