Imagine you had five years of built functionalities in ServiceNow. Now, imagine your team of five was asked to migrate it all to Jira Service Desk with a full-blown ITILv3 scope in just eight months. Challenge accepted!
Join VMWare’s Dimitar Dimitrov, Manager of Cloud & Productivity Engineering, on his mission of epic proportions to migrate one of the largest private cloud instances to Jira Service Desk. From technology to people, learn how his team architected, designed, and deployed end-to-end service for a multi-service portfolio, how they met ITSM requirements with a lean approach, how partnering with a third party app vendor can help you shave months off your migration timeline and why starting with configuration management sets you up for success. This talk will include practical tips and demos so you can be successful in your own enterprise ITSM migration and beat your timelines.
Dimitar Dimitrov, Manager Cloud & Productivity Engineering. With a long-going back belief in ITIL's best practices and a look ahead in the new DevOps-y flows around, I am applying my ITSM engineering, implementation and analysis expertise to boost VMware's Cloud & Productivity Engineering team push forward. 10+ years in ITSM area with experience in every major ITSM system out there and constantly looking for the next challenge out there.