Connecting to a Consumer Device : .
Creating a new session for a new consumer (see Creating a New Consumer).
Creating a new session for an existing consumer (see Working with an Existing Consumer).
Accessing an existing session (see Existing Session Screen and Viewing Your Open Sessions).
Either select a Category and Path (see Start a New Remote Connection and Path) or click a Path name in the Recently Used section. A warning appears if the selected Path requires a connection to a consumer device.
Either click the Start Path button to start the selected Path or click the Start Remote Connection button to connect to a consumer device directly without selecting a Path.
iOS: See iOS. Screen sharing automatically begins when you connect to an iOS device.
The Session screen switches to the Remote View, which guides you through interacting with the consumer’s device to complete the Path, and Support.com® Cloud automatically begins screen sharing and remote control. See Remote View.