Thales conducted a Diabetes UK donation process review. This involved engagement with Diabetes UK to capture and then review each process map. Once approved we reviewed the maps for duplication, inconsistency and bottlenecks in the processes.
We conducted a data review to see what is generated and how it is used.
We designed and ran a workshop with Diabetes UK staff and supporters to compare and contrast opinion of what Diabetes UK does well and what could be improved.
Utilising process and data analysis, and the understanding of Diabetes UK gained by staff and supporter engagement we produced a series of observations and recommendations to support their continuous improvement programme.
"We are very pleased with the outputs of this project. The team provided us with a number of recommendations and actions that will undoubtedly have a positive impact on the relationships we have with our supporters."
Diabetes UK: A charity working on behalf of all people affected by and at risk of diabetes across the UK.
Supporter donation management processes can be complex, involve duplication and use multiple external parties and internal depts. Process improvement will ensure the best supporter care and internal use of resource.