At onlykosherwine.com and chateaudevin.com wines are packed in specially designed and certified bottle shippers that cushion each bottle and protect them from damage during shipping.
We take great care in checking the condition of the wine we purchase. If you receive a bottle that is spoiled, leaking, or otherwise damaged, we will offer a replacement or credit for the price at our discretion. If you do receive a spoiled bottle, please save the full bottle until you have contacted customer service because we will need it returned to our location. We must be notified within 30 days from the time you receive your wine of any spoilage.
All packages are shipped via UPS. Most Ground packages are shipped out within 48 hours, although during holidays or busy seasons we reserve the right to extend shipping times. Express packages are shipped out the following business day unless the customer has requested otherwise. Shipping times are listed in business days: weekends and holidays do not count towards shipping time. For normal Ground shipments, allow up to 5 business days to receive your order after it has been processed. When your order is shipped, an email with the tracking numbers is sent automatically to the email address on your account. Once your order is given to UPS, the package becomes your property and you are responsible for contacting UPS for service requests or delivery instructions.
If delivery is required before a certain date, please note this in the customer comments section of the order or contact us to see if we are able to accommodate. Sorry, we can’t ship packages outside of the United States, to FPO/APO addresses, or P.O. Box’s.
Please be aware that UPS delivers Monday through Friday during normal business hours. All packages with products containing alcohol require an adult 21 or over with a valid government-issued ID to sign for the package. This need not be the addressee of the package: anyone over 21, such as a leasing office agent, doorman, or neighbor can receive the package. If you think this might be a problem, we strongly encourage you to use a work address for shipping. UPS will make up to 3 delivery attempts, after which the package will be returned to us. Packages returned to our location due to failure to obtain an adult signature require an additional shipping charge for re-shipment.
Wine can be damaged by temperature extremes. It is your responsibility to advise us what temperatures are in your area. We reserve the right to hold your shipment during extreme weather conditions. During the hottest or coldest parts of the year, it is common for us to delay shipments until the beginning of the week to prevent packages being stored over the weekend in UPS facilities. Please be aware, however, that we cannot be held responsible if you request shipment and the wines travel in a climate outside an acceptable temperature range.
Unless listed in the product description all wine orders will be shipped with the currently available vintage. The Vintage listed on photos are for display purposes only and are no indication of the current vintage.
All wines listed are subject to availability. An order may be processed before the vintage can be changed or an out of stock situation can be noted. Please be advised that vintage changes and out of stock situations are subject to change without notice. We reserve the right to make appropriate vintage substitutions when necessary. You may request we notify you before making any vintage substitution by writing "Do Not Sub" in the customer comments section on the order page. We will then contact you if necessary.
No Cash Refunds. The New York State Liquor Authority authorizes package stores to accept the return of liquor or wine from a customer only if the merchandise is defective in quality. The New York State Liquor Authority does not approve the acceptance by a package store of the return of liquor or wine purchased by a customer in error. (As per New York State ABC Law).
ALL ALCOHOL PRODUCTS ARE SOLD IN New York AND TITLE PASSESS TO THE BUYER IN New York.. We make no representation to the legal rights of anyone to ship or import alcoholic beverages into any state outside of New York. The buyer is solely responsible for shipment of wines. By placing this order with your credit card, you authorize us to act on your behalf in processing and shipping this order, including engaging in a common carrier to deliver your order. Under the terms of sale, the common carrier is acting as your agent. WINES MAY BE SOLD AND DELIVERED ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD AND THE PERSON TO WHOM DELIVERY WILL BE MADE IS AT LEAST 21 YEARS OLD. When your alcoholic beverages are delivered the person receiving delivery will be required to show identification proving that he or she is at least 21 years old. Due to our policy of not shipping alcohol to minors, please be advised that WE RESERVE THE RIGHT TO REFUSE ORDERS FOR ANY REASON WITHOUT EXPLANATION. Thank you for your understanding.