Robotic Process Automation will continue its exponential growth over the next five years. With over fifty vendors; different kinds of RPA tools and platforms; generic applicability; and as a cognitive and AI platform, Robotic Process Automation has fast become an opportunity that is too good to miss.
How do you leverage the massive potential business value? Based on four years of research into hundreds of deployments, the book identifies the distinctive leading practices of front-runners, and a total value of ownership (TVO) framework to drive out value across the RPA life cycle. The central messages – think strategically, start right, institutionalize fast, innovate continuously - are demonstrated with multiple client experiences, challenges and lessons.
Based on extensive new research by worldrenowned authors in this field.
A systematic set of action principles across the RPA life cycle.
Looks at challenges, and where value is being left on the table.
Considers RPA as a foundation for cognitive and AI.
- Robotic Process and Cognitive Automation: The Next Phase.
Dr. Leslie P. Willcocks has an international reputation for his work on automation, global management, outsourcing, e-business, information management, IT evaluation, strategic IT and organizational change.
He is Professor in Technology Work and Globalization at the Department of Management at London School of Economics and Political Science. He also heads the LSE’s Outsourcing Unit research centre. He has been for the last 28 years Editor-in-Chief of the Journal of Information Technology. He is co-author of 55 books including Nine Keys To World Class BPO (2015), Moving to The Cloud Corporation (2014), and The Rise of Legal Services Outsourcing (2014) and has published over 230 refereed papers in journals such as Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly and MISQ Executive. He has delivered company executive programmes worldwide, is a regular keynote speaker at international practitioner and academic conferences, and has been retained as adviser and expert witness by major corporations and government institutions. Forthcoming books include Global Outsourcing Discourse: Exploring Modes of IT Governance (Palgrave Macmillan, 2018). His research into the management of cloud business services appears as Cloud and The Future of Business: From Cost to Innovation (www.outsourcingunit.org).
John Hindle has an extensive international business background, with over 35 years’ experience as a senior marketing executive and adviser to companies in the US and Europe in areas of technology and outsourcing. His experience includes service on the Strategic Advisory Board of the International Association for Outsourcing Professionals (IAOP) and Vice-Chairmanship of the HR Outsourcing Association. John currently serves as Vice Chair of the IEEE P2755 Intelligent Process Automation Working Group – a multilateral standards initiative for the emerging Intelligent Process Automation industry.
He holds a doctoral degree from Vanderbilt University and has held Adjunct Professorships in Human and Organizational Development with Vanderbilt, and International Marketing with New York University in London.
John publishes widely in trade, popular, and academic media, and is a past Trustee of Vanderbilt University.