Vodafone Ghana says it has launched an online ‘Live Chat’ and ‘Support Centre’ to enhance its range of customer care channels that offer timely and convenient response to customers’ queries. In a statement issued in Accra and copied to Biztechafrica, it noted that the initiative will allows Vodafone customers to interact with customer service agents via an instant messaging interface on the Vodafone website with the aim of drawing the company closer to its customers.
The statement mentioned the Commercial Director at Vodafone Ghana Nii Boye Adjei as saying “At Vodafone, we are passionate about innovation and continually embrace the use of technology to evolve our customer service delivery. We’re proud to be the first telecommunications company to introduce this truly interactive platform in Ghana. Vodafone remains resilient as a business and will continue to work hard to deliver effective services to customers especially in this digital age”.
According to the statement the new service has a comprehensive product and services knowledge base; a question and answer (Q & A) forum; and a real-time support from customer care agents, to empower and guide customers in solving their challenges.
It also adds up to Vodafone’s interactive existing multi-channels which include emails, SMS and social media networks, to offer hassle-free self-service.