Can I put my Entropia Universe account on hold?
If you want to lock your Entropia Universe account temporarily, you can contact Entropia Support. We will then lock your account for a time period of maximum 750 days. If you do not activate your account within this time period, your account will be automatically terminated. After the account has been terminated, it can no longer be activated. Please read more about our account inactivity policy in the End User License Agreement (EULA).
If you want to cancel your Entropia Universe account permanently, you can contact Support. We will then terminate your account. When the account is terminated, all skills are deleted and any remaining items will be sold to the Trade Terminal at their Trade Terminal value. This value will then be transferred to your PED Card. If the PED Card balance exceeds the administration cost for termination (1000 PED), you can request a withdrawal for the remaining amount.
NOTE: Once terminated, the account cannot be activated again. If you wish to participate in the Entropia Universe again, you will have to register a new account.
How can I remove my information from your system?
If you want to update the information on your account, you need to login to My Account.
In the section My Account you may update your residential address. If you want to update any other information, such as the email address or your bank information you need to contact the Entropia Support.
If your account is protected by Entropia Pocket or the deprecated Gold Card Security System, you can update address information, email and bank information.
Your username for logging in to your account cannot be changed. You can find out which username you have on your account and change your password via Password Recovery.
If you have forgotten the password and/or username for your Entropia Universe account, you may retreive this information at any time via Password Recovery.
If you cannot remember the email address you used when you signed up for the account, you need to contact Entropia Support. We will request that you send a photocopy of a government issued ID and a suggestion for a new email address for your account.
How do I unsubscribe to your newsletters?
If you no longer wish to receive further information about the Entropia Universe, please navigate to My Account , unmark the checkbox 'I want to receive information about events and offers' and update the page.
I made a mistake in my real name when registering my account. How can I correct this?
When you register your first deposit, you will get a one-time opportunity to update the account name.
As all requests are processed manually, we appreciate your patience.
My real name has changed. Where can I update this information?
If your real life name has changed (for example due to divorce or marriage) you have to contact Entropia Support. We will ask you to send attested photo copies of government issued documents (such as a marriage certificate) proving your name change.
What happens with my account in case of my death?
In the case of a death, an inventory must be drawn up of the deceased's assets. Since your limited license right to use an Entropia Universe account, subject to the terms and conditions of the EULA and ToU, you might want such access rights to the account to be part of your estate inventory.
What is a 2-Factor Authenticated Account?
A 2-factor authenticated account is an account protected by the Entropia Pocket or the deprecated Gold Card Security System. Your Basic Account will be transformed into a 2-factor authenticated once you have an activated 2-factor authentication system. Customers with Entropia Pocket have an easier access to their account information and can also update sensitive information without having to contact Entropia Universe Support.
Where can I change my email?
If you wish to change the email address connected to your Entropia Universe account, you need to contact Entropia Universe Support. We will request that you send a front and back color copies of a valid government issued ID and a suggestion for the new email address for your account.
If your Entropia Universe account is protected by the Gold Card Security System, you can update your email address via the My Account on the website or in-game under "Account info".
You can change your password via Password Recovery. Once you have entered the email address you registered on the account, an activation message will be sent to that email address. When you open the message and click on the activation link, you can set a new password for your account.
If you cannot remember or access the email address you have on your account, you have to contact Entropia Universe Support.