We try to answer every email within one business day, but unfortunately sometimes there are some technical problems and in some rare cases we simply make a mistake and overlook an email.
(2) make sure the E-Mail address is in your spam filter's "whitelist", so an answer to it doesn't get filtered out.
If everything seems fine, but you still aren't receiving our reply, chances are good that your mail got caught in a spam filter or lost on the way. In this case please send us an E-Mail from another E-Mail address, located on another E-Mail Server. Alternatively please post a message to our newsgroup or contact us directly via our IRC server.
If you want to reach some of our staff directly use the email addresses below. They are written this way to avoid spam-mail as much as possible. Please use the above mail addresses where possible. Thanks!