Global connections. Neighborhood convenience. Get your items where they need to be - anywhere in the world!
The UPS Store® locations offer a full range of shipping services through UPS® and other international air carriers. We offer a wide variety of delivery options from overnight to ground delivery. Contact your neighborhood location for service availability, pricing and/or scheduling.
We understand the ins and outs of shipping internationally, especially when it comes to customs, regulations, rules and tariffs. Let us handle the details. We’re conveniently located in your neighborhood and want to help simplify the international shipping process. Whether you're sending something to Europe, Asia, Canada, Mexico, Latin America or Africa, we're here to help.
From package pick-up to customs and delivery, UPS oversees the entire process. UPS has more than 2,000 daily flights to 220 countries and territories and offers a variety of day and time-specific delivery options, full tracking visibility, and expertise in customs clearance regulations. We'd love to work together with you to make processing your international package easier than ever.
The next time you need to ship a package internationally, let the experts at The UPS Store take care of it. We can help you find the right international shipping option to meet your needs, whether you're sending something business-related and need it there as fast as possible, or you're sending personal effects to friends or family for a celebration next week.
You don’t have to worry about a thing at The UPS Store. If an item packed by our associates and shipped via UPS is damaged or lost, you’ll be reimbursed for the item’s value (subject to the lesser of actual value, replacement or repair cost), the full retail price of packaging materials and services, and shipping charges (excluding declared value charges). Restrictions apply. For full details see our Pack & Ship Guarantee.
Can you ship large or odd-shaped items internationally?
How do I know my international shipment will clear customs?
The UPS Store will assist you in completing the correct documentation so that your shipment has the best chance of clearing customs. The international shipping experts at The UPS Store will inform you at the time of transaction of any restrictions that may cause problems for your shipment.
Duties are fees imposed by customs on imported merchandise. The applicable charge will be based on the value and/or gross weight and may differ according to the commodity. You are responsible for payment of all duties and fees. Fees are implemented by the customs broker or agent for its services.
How do I find out which duties, taxes and fees apply to my international shipment?
Contact your neighborhood location for details on duties, taxes and fees, which will vary based on what you’re sending and where it’s going to.
What should I do if my international shipment does not clear customs?
The UPS Store location that shipped your item(s) will contact you and provide you three options: (1) you provide additional information and/or authorize payment of any charges so the package or letter can be delivered to the consignee; (2) you give authorization to pay the necessary charges (return freight, plus any other charges) to have the package or letter returned to you; (3) you abandon the shipment and authorize payment of abandonment charges, if required by the destination country. You will need to determine the course of action you wish to take and make arrangements for payment. A decision will have to be made within three business days. If a decision is not given, the package will be returned to The UPS Store, where you can pick it up.
Can I get e-mail notification of my shipment’s progress or status?
Yes. You can receive e-mail notifications of your shipment’s progress or status. To receive e-mail notifications, use the online tracking feature. You have the option of entering up to three e-mail addresses and a short message (optional). When the package is delivered, e-mail notifications will be sent to all specified e-mail addresses with a link to the most current package information.
International delivery time depends on the service you select. The UPS Store offers a variety of international shipping options, whether you need to get something there next day, or within 2-3 days, you can choose from UPS Worldwide Express, UPS Worldwide Express Plus, UPS Worldwide Saver, UPS Worldwide Expedited, or UPS Standard to Canada or Mexico. For more options, visit your neighborhood location.
Use the online tracking feature to track your shipment. You will need your tracking number. If you don’t have the tracking number, contact The UPS Store location that shipped your item(s). Because our locations are individually owned and operated, the MBE Home Office does not have access to your shipping details. If you did not ship your item(s) at The UPS Store, contact the package carrier directly to obtain your tracking number. If the information on the online tracking feature is unclear, contact the carrier directly to inquire about specific delivery details of your shipment.
Contact The UPS Store location that shipped your item(s). Because our locations are individually owned and operated, the MBE Home Office does not have access to your shipping details. If you did not ship your item(s) at The UPS Store, contact the package carrier directly.