Measuring Customer Feedback is the 1st step towards improving Customer Experience. We help you take that 1st step. Our Total Customer Feedback (TCF) solution helps you track your customer’s feedback at all touch points that matter. It could be a waiting lounge, billing payment, entry or exit point or any touch point in-between. The questions or parameters for seeking customer feedback or customer reviews can be customized and changed as per your process..
Standalone Retail Stores, Super market, Hospitals, Clinics, Pharmacy, Multi-outlet Retail Chains, FMCG companies, Petrol Bunks, Healthcare, Banks, Insurance companies, Consumer durables stores, Restaurant & Hotels, Public Utilities, Manufacturing Companies, Small businesses and other services – whatever be your industry, listening to your customers’ feedback can help you improve your offering (you never knew about!) and therefore customer retention. This revolutionary change can very well become your winning edge in today’s competitive environment.
Our solutions capture feedback both in anonymous mode and also capture customers’ mobile number or bill number. We also help you capture feedback of your employees to improve workplace happiness.