These pages provide information about who we are and the legal terms and conditions that will apply to your use of the PlayBrave website and any product(s) you order from us.
This website is owned and operated by PlayBrave Limited, a company registered in England and Wales (under company registration number 10323864) whose registered office is at 45 Broadwick Street, London, W1F 9QW (“PlayBrave”). Our trading address for correspondence and returns is PlayBrave Limited, Unit 26 The Laurence Industrial Estate, Eastwoodbury Lane, Southend on Sea, Essex SS2 6RH, UK. Our registered VAT number is 250772019. Unless we say otherwise, we use the terms “PlayBrave”, “we” and “us” in these pages to refer to PlayBrave.
These website terms and conditions (“Website Terms”) apply to your use of the PlayBrave website at www.playbravesports.com(the “Website”). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
If you order a PlayBrave product through the Website, our General Terms and Conditions of Sale will also apply. You can view our General Terms and Conditions below.
Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting PlayBrave products available in the UK. However we may accept orders for delivery to locations outside of the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this Website from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. PlayBrave shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to PlayBrave. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website. You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
To the extent permitted by applicable law, PlayBrave disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.
The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of PlayBrave.
PlayBrave uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, PlayBrave shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.
We may place links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their content. Except where required by applicable law, PlayBrave cannot accept any liability in respect of the use of these websites.
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website. Except to the extent required by applicable law, PlayBrave shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this Website.
Only you and PlayBrave shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These general terms and conditions of sale (“General Terms and Conditions of Sale”) apply to any order you place through the PlayBrave website at www.playbravesports.com (the “Website”). You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product through the Website.
Whenever you use this Website to order a PlayBrave product, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale. By ordering a PlayBrave product through the Website, you shall be deemed also to have read, understood and agreed to our Website Terms and Conditions.
All products that you order through the Website will remain the property of PlayBrave until we have received payment in full from you for those products.
During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your personal information (excluding your card/payment details which will be processed by Shopify using an encrypted secure payment mechanism).
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.
VAT is automatically included for destination countries in the EU at the applicable UK rate (currently 20%).
Placing an order with PlayBrave is easy. There is no need to create an account first. You automatically create an account when you place your first order online.
First you will need to browse or search for the products you would like to order. Keyword search boxes are located on nearly every page of our site. When you find a product that interests you click the title or name of the product or photo to see its product detail page.
If you want to order a product, click the ‘Add to Cart’ button on the item’s product detail page. Once you’ve added an item to your shopping cart keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the ‘My Cart’ button at the top right of every page on the site.
Take a moment to review the items you have placed in your Shopping Cart. If you decide that you don’t want to purchase a particular product right away click the ‘x’ button. When you’re ready to place an order for everything in the ‘Shopping Cart’ section of your cart click the ‘Proceed to checkout’ button. You will be taken to the first page of the order form.
Enter your email address (please keep in mind that the email address you provide here will be the only email address to which we can send information about your delivery and subsequent orders and offers). Indicate that you are a new customer (do not fill in the password field. You will be asked to provide a password for your account later in the process) and click the ‘Create Account’ button.
Tell us where you’d like us to deliver your order. To reduce the risk of card fraud, please note that we will only deliver to the address at which the relevant payment card is registered. The shipping charge for your order will be displayed on the order summary page just before you submit your order.
You will be asked to complete your payment details. All fields indicated as compulsory must be completed.
Check the accuracy of all the information you’ve provided and make any necessary adjustments (because the details cannot be changed after your order has been processed). When you’re ready, click the ‘Place Your Order’ button to submit your order. Once you place your order, we will send you a confirmation email message. We will send you another email message at the time of shipment.
To check the status of your order, just visit online ‘My Account’ and sign in with your username and password to get a summary of any orders placed online. You’ll see your order number, the date the order was placed, status of the order, order total, the shipping method for items that have been shipped. Order status messages include: Pending – we’ve received your order. Processing – your items have already been prepared for shipment and cannot be changed. We’ll send you an email when your items have been shipped. Shipped – we’ve shipped your order using the shipping method advised. If you are unable to cancel your item(s) online and need to make a return please review the Returns procedures below.
Updating Account Information Log onto your account and use the sub-navigation on the left hand side to locate the information you wish to change.
We offer free UK delivery on orders of £100 and over. There’s a £5 delivery fee for orders below £100.
We offer free worldwide delivery on orders of £150 and over. There’s a £15 delivery fee for orders below £150. You’ll still have to pay any local taxes, duties and fees where relevant.
We aim to dispatch your order within 1 working day where possible.
We use DPD to deliver within the UK and they generally deliver next day (apart from Saturday). Packages will need to be signed for.
We use Royal Mail to deliver internationally. Packages will need to be signed for.
International delivery times will vary. As a guide, we expect that you’ll receive your order within 3-5 working days if you’re in Europe, and 5-7 working days outside of Europe.
Delivery will be made to the UK or international address specified in your order. To prevent fraud, we will only deliver your first order to a cardholder’s registered address. If you need us to deliver to an alternative address, please email sales@playbravesports.com and we will do our best to help.
If delivery isn’t available in your country, or if you have any problems with your order, please contact us at sales@playbravesports.com.
In the UK/EU, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Similar rights may apply for other international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).
You can find further information in our Terms & Conditions.
If you need to return anything from within the UK, please follow the printed instructions enclosed with your order. UK returns are handled by DPD at our cost.
If you need to return anything from outside the UK, we recommend using a signed-for and/or insured service. You’ll be responsible for any costs.
Please e mail us promptly at sales@playbravesports.com with details of the product(s) you have returned and the reason(s) for the return. This will help us to process your Return more efficiently.
The returned products must be in resalable condition. Not worn (apart from trying on for fit) or washed and in the original packaging without any visible signs of wear and tear or any marks or stains (including make-up). You can of course open the packaging to try your products on but please do so carefully because we will need to re-use the packaging if you make a return.
Proof of purchase must be provided with your returned product (your receipt is emailed to you after you have completed your order and a copy is enclosed with your delivery).
Unless you are using DPD for your return, you are fully responsible for the cost and risk of the return shipping and we cannot be held responsible for goods lost or damaged in transit. For your own protection we strongly recommend that you use a recorded/tracked delivery service with sufficient insurance to cover the replacement value of the goods.
Returns from countries outside the EU must be clearly marked as ‘Returned Goods – Failed Sale’ or the goods may be refused/held by customs and possibly sent back to you.
If you have complied with these terms, we will credit the card we have on file for you (for the purchase price of the products but not for the delivery costs) within 3 working days of receiving the returned products. It may then take your card company a few days to process the credit. If the original payment was made via Paypal we will credit the Paypal account that the order was placed on.
If the product is not returned in a resalable condition as described above we will not provide a refund and will contact you to arrange re-delivery back to you.
Certain items such as underwear and swimwear may be excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your statutory rights.
Our Returns policy does not affect your statutory rights or your legal rights under the Distance Selling Regulations (see below) or other legislation.
If you purchased your product(s) from a retailer you should contact them regarding returns. Please do not return them to us.
For exchanges, please follow the Returns Procedure outlined above (to obtain a refund) and re-order the alternative garment or size that you require.
Products can be returned beyond the 30 day period if they are found to be defective. We cannot however accept an item returned as defective if the appropriate product care instructions have not been followed or if the damage caused to the product is due to wear and tear or misuse.
If we agree that the item is defective we will at our option repair it, replace it or offer a refund and pay the reasonable return delivery charge you have incurred.
If in our reasonable opinion the product is not defective, we will notify you in writing. We will not provide a refund and will contact you to arrange re-delivery back to you.
If we failed to deliver the correct products, sizes or colours please notify us immediately upon receipt and return the incorrect products to us following the Returns procedure above. Upon receipt, we will despatch the correct products at our cost and will refund the reasonable return postage charges you have incurred.
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven working days following your receipt of the goods.
If you decide to cancel your order, you must notify us of your decision in writing within seven working days following your receipt of the products. You must take reasonable care of the products and promptly return them to us in accordance with the Returns procedure (above) at your cost. The returned products must be in resalable condition. Not worn (apart from trying on for fit) or washed and in the original packaging without any visible signs of wear and tear or any marks or stains (including make-up). You can of course open the packaging to try your products on but please do so carefully because we will need to re-use the packaging if you decide to cancel.
Refunds for orders cancelled under these Regulations will be processed in accordance with your legal rights.
We welcome feedback to help us improve the service we offer. If you have any complaint regarding any aspect please contact us at sales@playbravesports.com. We will respond to all complaints within 5 working days and will keep you informed as we deal with your complaint.
When contacting us, please remember to quote your name and contact details along with any PlayBrave account number or correspondence reference you may have.
We may also collect some or all of the above personal data about you when you access and browse this Website, including when you sign up to receive PlayBrave newsletters. We may also collect some or all of this personal data from third parties who have your consent to pass your details to us.
We also process your payment card details in order to complete any purchase that you make through this Website and, in certain instances, disclose your personal data to third party credit reference agencies to perform credit checks against you. When you place an order with us, we may offer to retain your payment card details for your convenience to save you having to re-enter these details on a future occasion. However, if you prefer that we do not maintain these details, you can go to ‘My Account’, click on ‘Edit or delete a credit card’ and delete any card information that we hold about you.
In the event that a third party acquires all or part of our business and/or assets, we may disclose your personal data to that third party in connection with the acquisition. Furthermore, we reserve the right to disclose your personal data to third parties as part of any business or asset sale carried out because PlayBrave has gone into insolvency or any similar situation, but only where lawful and compliant with the Data Protection Act 1998. We may also disclose your personal data where necessary to comply with applicable law or an order of a governmental or law enforcement body.
We provide you with the ability to control whether or not to receive e-mail newsletters, or to change the types of e-mail newsletters you receive, through our newsletter preference centre.
We will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from playbravesports.com asking you to do so, please ignore it and do not respond.