The CCW Europe team has over 30 years of event production experience combined. We spend all year researching global and regional trends in service delivery to bring you an event focused on how to stay ahead. We recognize the importance of connecting with like-minded peers. See the agenda for networking opportunities based on challenges, job role, and industry. Plus, over 60% of our audience are corporate practitioners…. More than double the industry standard – a true peer-to-peer event. We allow you to build your most personalised event experience. Choose from interactive roundtables, customer success stories, discussion rich critical conversations. We know that topic, speaker and format all matter. Whether you are attending in a large group, on your own, for the first time or back again, we want you to feel at home. From our friendly customer service to our mobile app to our drinks receptions, this event promotes a fun and comfortable environment.
Today customers expect service on their own terms – whenever they need, in whatever digital channel they want. When these needs are unmet, there can be increasing customer churn, escalating operating costs and decreasing shareholder value.
Yet when the customer experience is effectively delivered through the contact centre, benefits can include higher customer and employee satisfaction, increased revenue and efficient operating cost structures. This growing expectation profoundly changes the role of customer service and the responsibility you have in leading your organisation’s success.