Customer Relationship Management (CRM) is more than just new software. It is about building a better dialogue with your customers.
There are clear business benefits to be gained from the strategic application of CRM. You can reduce your sales cycles with the sound management of business opportunities. Solid case management improves the yield from customer queries and problems. While other tools allow you to capture interest and manage your presence on social networks.
But, implementing a CRM system is not simply a matter of adopting new technology. It is as much about people as it is about processes. CRM demands change all the way across the organization and should involve personnel from your marketing, sales and customer service departments directly.
With EVRY, our business consultants can help you through the entire process - from strategy and change, through to implementation and management.
Microsoft Dynamics CRM is an easy to use, flexible and integrated solution that gives you a competitive advantage and increased profitability with new tools that streamline your sales, marketing and service organization.
An outdated, isolated system had to be replaced with a comprehensive and scalable CRM solution across the company’s departments and focus areas.