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Pressing the button on the front of the MimioView™ device does not launch the software.
If you press the button on the front of the MimioView device and the software does not open, you can try opening it manually. On a PC, go to Start > All Programs > MimioStudio > Tools > MimioStudio View and open it from there. On a Mac, do a spotlight search (Command + Spacebar) for “View” and open it that way. If the software still will not launch after following these steps, contact info@watermaninnovations.co.nz for additional troubleshooting.
The MimioView device will not acquire an image.
If the MimioView device will not acquire an image, try inserting the USB cable into another port. Some issues have been caused by the use of a multi-port USB hub. If you are using a multi-port USB hub, try removing the cable from this hub and plugging it directly into the computer. If the MimioView device still will not acquire an image, try using a known working cable from another classroom. If the issue persists, try wiggling the cable where it connects to the back of the MimioView device. If the light flickers, the USB port itself may be loose. MimioView units with the “10” date stamp on the bottom are prone to these failures. If the above steps do not resolve the issue or you have found that your device has a loose USB port, contact info@watermaninnovations.co.nz for additional troubleshooting.
The MimioView device acquires an image, but the camera will not focus.
If the MimioView device acquires an image but does not focus, try inserting the USB cable into another port. Some focusing issues have been caused by the use of a multi-port USB hub. If you are using a multi-port USB hub, try removing the cable from this hub and plugging it directly into the computer. If it still will not focus, try using a known working cable from another classroom. If the issue persists, contact info@watermaninnovations.co.nz for additional troubleshooting.