As PPT Solutions’ Vice President of Technology, Scott brings over 30 years of experience in various roles including 16 years working with customer service technologies. He began his career in the space and defense industry and has brought the same focus and precision required to launch a satellite with him to successive key leadership roles in customer service and IT. Scott has a broad background having held various leadership roles in service delivery, technology operations, sales and engineering. Previous to joining PPT Solutions while serving as Vice President of Information Technology at Center Partners (a domestic U.S. call center outsourcer), he defined a strategic technology road map and immediately redesigned operational processes in alignment with industry best practices. He also managed Avaya’s largest client service delivery and modernization program for The Home Depot, led the industry’s first ever large-scale hosted VoIP contact center transformation at AOL and provided technology leadership for global brands that include Visa, Xerox, T-Mobile, Zulily, TiVo, MoneyGram and Liberty Mutual.