Hope @Nodnarb901's situation will be quickly resolved, because outside of that, I don't think any of us can complain about how everything has been handled.
Got the best deal I could ever wish for, thanks everyone for sharing!
Because they were able to get you guys the discount after the purchase, I’m assuming they they care about customer service. I’m glad most on here got their box set and are enjoying them. I’m not upset or jealous in any way. I’m glad that we all got such a great deal!
Thanks man, we just hope you get sorted as well. They do seem to care, so I'm hoping it will work out. If you are able to call their UK number in the next 4 hours or so, now would be a good time to call as it's 13:25 here now. I wish I could call them for you but I know they asked me loads of data protection questions which I wouldn't be able to answer.
Thank you for the support. I have decided to let Paypal do their thing and see what happens. I'm not going to contact them anymore (have sent quite a few emails). According to Paypal, they have not responded to them when they email them about this. If they don't respond to paypal by Monday, it looks like paypal will refund my money.
AWESOME! Glad to hear man! I still can't believe what a deal we got! I never expected to get that refund but I'm really glad we both did!
Sorry, I am bit confused: Whats the reason for the refund you guys received? Is it because the turntables are out of stock?
Or is it because of the massive price drop since the original release date?
When we all first ordered, the price for the bundle was $849 CAD. Then it dropped to $679 CAD after we ordred due to a holiday discount code. The site decided to honor the different in price with the discount code and gave us refunds.
We ordered the bundle at $849 CDN (end of November) and not long after, they had a 20% discount code for Christmas (a $170 saving), so they refunded the 20% difference.
I bought this sucker for 1000€. Meanwhile it was 499€, now its 650€ in Germany. I think I will ask for a refund as well, even tough I got zero expectations to receive anything.
Thanks man. I was thinking about the refund and I think because @RussTCB and I ordered it around the same time (on pre-order for 28th November), and it didn't get shipped for quite a while (I sent an email dated 6th December chasing it), by the time the discount came out, we could have in theory returned it under warranty and purchased it again at the discounted price. Clearly that wouldn't have made sense for us to pay for shipping it back to them, so it was still really generous of them to refund us the difference.
Well I wanted to give everyone an update: They never responded to paypal's claim email within the 10 day time frame. Because of that, Paypal issued me a FULL refund! While I didn't ever get the turntable, I got the box set and a phono pre-amp for free!!!
I sold my un-opened Super deluxe edition from the box set (I kept the opened one I bought in June and put it back in the box set) for $90.
I found someone selling a new un-opened GNR turntable on ebay for $290 shipped and bought it.
With my $90 credit from selling the SDE, I ended up paying $200 for the Turntable, Box set, and pre-amp by the time was all said and done!
@Nodnarb901 Haha that's awesome man! I was wondering what had happened.
I wouldn't be surprised either. As bad as they are about checking email, I bet they don't even know I was issued a refund.
Good on you for staying on top of things and getting it handled!
I honestly wouldn't be surprised one bit if that happened!
Just an FYI, this is back to $499 on the official site. Not a bad price for anyone still holding out.
Well, as crazy as this may sound, Fed Ex just dropped off my second turntable! I will end up giving this one to my son for his birthday next week.
I ended up with the L&L box set, phono pre-amp, and two GNR turntables all for $200.
Hahaha!! No way man. I was joking about that happening, but a part of me did think it was possible.
I would consider getting a second box if it drops to about $300 just for the LPs and maybe do something with the posters and Litho's.
The really cool thing is, after I got my first GNR turntable (one I bought off ebay), my son just thought it was the coolest thing ever. Then for his birthday wanted his very own turntable and some records.
We had picked out a turntable for him that was cheaper than the GNR one. Now that this one showed up, he of course wants that one. He did make a cool observation. We will have 2 of only 100 of these turntables in our house.
I would be happy for you but the reality is that the merchant will end up eating all of the loss. Paypal will pull the money from the merchant's account and on top of that, the merchant will take the loss for all the merchandise they sent you.
I'm not sure there's a difference between what you did and fraud, tbh.
Any legit merchant ships things insured, and if you use FedEx it’s included in their fee. There’s no way of knowing if something lost for weeks will ever he found. FedEx will eat the cost assuming the GNR store cares enough to file the claim.
Whoa! I kinda wish I'd kept the GNR turntable for myself now, but I gifted it to a friend. Holla if you wanna work out a deal for that extra, extra one!