Why don’t I receive your emails? You should receive our emails if you have purchased something from our site or signed up for a subscription. Emails will be sent to the address registered on your account. Check your junk/spam folder in case they are being stopped by your spam filter. If you would like to join our newsletter but haven’t yet purchased anything from us, please fill in the pop-up form on our website or email [email protected] and we will be happy to add you to our mailing list.
1) A monthly subscription. £14.95 per month (plus P&P;). This is a monthly subscription, you can cancel anytime in your customer account. If your subscription is active on the renewal date, your subscription will be auto-renewed at a cost of £14.95+P&P per month.
2) A 3 month subscription. A one-off payment of £43.35 (plus P&P;). This is £14.45 per box.
3) A 6 month subscription. A one-off payment of £83.70 (plus P&P;). This is £13.95 per box.
4) A 12 month subscription. A one-off payment of £149.40 (plus P&P;). This is £12.45 per box.
Postage and packaging is £3.75 per delivery. You can see the options and subscribe on our 'Join Now' page.
Yes, when you make your first order, you will be able to set a password for your account. You can then login at the top of our website. Once you have logged in to your account, you can make changes to your subscription such as; change your shipping or billing address, payment details, skip a box, change or cancel your subscription.
You can do this in your customer account at any time or alternatively, email us on [email protected] and we will be happy to help you.
You can cancel your subscription at any time in your customer account. If you no longer want your subscription, please make sure that you cancel before your renewal date otherwise your renewal will be processed.
Please check that your voucher code is still valid and hasn’t expired. Ensure you enter the discount code exactly (it will not working if an incorrect number or letter is accidentally added). If you are still having problems, please contact us and we will be happy to help.
We don't reveal in advance what the box products will be, it would spoil the surprise for you and the unboxing excitement! Sometimes we will have a sneak peek of our favourite product in the upcoming box on our website or social media accounts. You can browse our website to get an idea of the brands and products that may be featured in upcoming boxes. Limited Edition boxes fit a specific theme and therefore, the contents will sometimes be shown and therefore not always a surprise, depending on the box theme or promotion. You can see the contents of our recent past boxes on our 'shop' page (while stocks last).
You will receive a box insert in your box with information on each product. You can also find further information on our website or blog for the individual products, descriptions for use and information on the product ingredients where possible.
We work hard to feature a large selection of 'little-known' products and brands, there is something for everyone in our boxes.
Please visit our 'brands' page or join us on social media to see the type of brands we work with. We are constantly updating our brands page so please check back frequently for updates.
We will give information on our website and the box insert, showing where you can buy more products from the same brand. We are hoping to stock individual products on our site in the near future, please check back soon for updates.
If this happens, make sure you email us to let us know. It’s important to us to hear your thoughts and we will respond to your email. We will try our best to resolve any problems you may have with your box. We include a variation of product types but we won't be able to please every subscriber with every single box, so please think of LKB as a lucky dip - you may not love every product but this is the nature of a subscription box. If you prefer to know the contents in advance, we have one-off boxes available on our shop page. Products that may not be for you, always come in useful for gifts and presents for friends!
Unfortunately we are not able to guarantee that your box will be free of certain substances or ingredients. We take allergic reactions very seriously but a persons allergy problems are outside of our control, and as such we cannot promise that you will not have an allergic reaction to a featured product or ingredient. If you have an allergic reaction to a product, we understand you may not want to continue your subscription. If you suffer from an allergy to certain ingredients, substances or even certain brands or product types, we strongly recommend that you very carefully check the ingredients of a product before using it. If in doubt, do not use products that you think you could have an allergic reaction to.
Unfortunately some parcels do not receive careful treatment in transit. If you receive a damaged or broken item in your box, please email us and attach details and a photograph of the damaged item/s. We will arrange for a replacement to be dispatched to you as long as you contact us within 7 days of receiving your order. If an identical item is not available, we will offer an alternative item/s of the same or higher value. Should this not be possible, we reserve the right to refund the relevant amount back to your payment method (for example, if 1 of 5 products arrived damaged and we are unable to provide an identical item, we reserve the right to refund 20% of your payment, including P&P, as a refund for the damaged item).
What happens if I can't be sent a replacement or my replacement doesn't arrive?
Unfortunately some parcels go missing in the post and on occasion, replacements have not reached the recipient. Also, on occasion we may not have enough stock to provide an identical replacement. In the unlikely event that your replacement does not reach you or we are unable to provide a replacement item, we reserve the right to provide an alternative product or to refund the relevant amount back to your payment method (for example, if 1 of 5 products arrived damaged and we are unable to provide an idential item, we reserve the right to refund 20% of your payment, including P&P, as a refund for the damaged item).
Monthly boxes are usually dispatched between the 21st-23rd of the month (+ or - 2 days). If the 21st of the month falls on a Saturday or Sunday, your box will be shipped on the next working day (+ or - 2 days). Boxes are sent via Royal Mail and should arrive within 3-5 working days of receiving your dispatch email. Please note that this is not guaranteed and you should allow 14 days for delivery, some parcels can take longer due to items being delayed, postal delays and during peak periods such as Christmas & New Year, and bank holidays. Limited Edition boxes ship at alternate times and you will be notified of the dispatch date.
Your box should arrive within 3-5 working days of receiving your dispatch email. If your box has not arrived within 5 working days, we recommend that you check with your local sorting office as 99% of the time, the box is being held waiting for collection. Royal Mail should leave a red card if they are unable to deliver your box but sometimes these cards can be misplaced so we ask that you check with your local sorting office and your neighbours if they may have accepted the delivery for you. If your box does not arrive, you must contact us within 14 days so that we can help.
My box has been returned to you!
Yes you can, view our subscription options for a choice of gift boxes and subscriptions. Gift subscriptions do not renew unless you tick the box at checkout.
A gift box is the same as a monthly subscription box, but it will not auto renew unless you select the box at checkout. It is simply purchased as a gift and you can include a gift message, as well as giving us the recipients details and delivery address so that boxes can be dispatched directly to the recipient. Gift subscriptions can be prepay plans for 3, 6 or 12 months (1 payment only, no renewal) or one box can be purchased as a gift via our shop page.
If you purchase a gift subscription, yes they are. If you are purchasing a One-Off box as a gift, this may be sent at a different time to the monthly boxes. One-Off purchases are usually dispatched within 2-4 days.
Gift cards purchased on our site are sent via email, you will not receive a hard copy or anything in the post. Once you have received the Gift Card via email, you can print it off or forward the email directly to the recipient. If you do not receive your Gift Card via email, please contact us.
Yes! We are always interested in hearing from bloggers and social influencers. If you would like to review Little-Known Box or collaborate/partner with us, please email us, we would love to hear from you. Please view the 'Work With Us' page at the bottom of our website before contacting us.
Please email us on [email protected] and we will do our best to help you.
Are you ready to try Little-Known Box?
Subscribe to receive a monthly box of of 5-6 beauty products to discover, try and enjoy at home!