Legislative Assembly for the ACT: 2015 Week 13 Hansard (17 November) . .
As part of the official visitor duties, Ms Lucas makes two scheduled visits a year to each visitable place. In addition to these visits and talking with residents, the official visitor fulfils her role by inspecting records, reporting on the standard of facilities and providing quarterly reports to me, which are collated into the annual report, which I have presented today.
I am pleased to report that in its first year of operation Ms Lucas visited 33 visitable places providing supported housing to young people, single men, single women, women and children escaping domestic violence, women who are pregnant or with babies and women exiting the Alexander Maconochie Centre. At all of these visits Ms Lucas talked with residents about their accommodation and identified any issues that they may have had with the service provider. She facilitated discussions between individuals and service providers to ensure early resolution of issues.
I particularly note the low number of official complaints. That only two official complaints were received indicates the quality of services provided and the residents' high level of satisfaction with the accommodation and support that they receive. Both complaints were resolved satisfactorily. There were no referrals to investigative entities and no systemic failure was identified.
In her final report Ms Lucas noted that she remains impressed with the homelessness response in the ACT and the dedication of services to working with and achieving outcomes for their clients.
Estimates 2015-2016—Select Committee—Report—Appropriation Bill 2015-2016 and Appropriation (Office of the Legislative Assembly) Bill 2015-2016—Government response to Recommendation 65.
Cemeteries and Crematoria Act—Cemeteries and Crematoria (Perpetual Care Trust Percentage and Perpetual Care Trust Reserve Percentage) Determination 2015 (No 2)—Disallowable Instrument DI2015-298 (LR, 30 October 2015).
Children and Young People Act—Children and Young People Amendment Regulation 2015 (No 1)—Subordinate Law SL2015-32 (LR, 14 October 2015).
Crimes (Sentence Administration) Act—Crimes (Sentence Administration) (Sentence Administration Board) Appointment 2015 (No 2)—Disallowable Instrument DI2015-288 (LR, 22 October 2015).