On the behalf of “Debt Collection Agency” EAD (the Company), for us, personally, your personal data protection as well as the transparency are at a great importance. We strictly adhere to the applicable data protection provisions in terms of each data processing operation. Regarding General Data Protection Regulation 679/2016 (“GDPR”), with its effect from May 25, 2018, the same is directly applicable on the territory of the EU, including the Republic of Bulgaria, and pursuant to the requirements, we would like to provide you with information about the type of personal data being processed by the Company.
– “Personal data” means any information, related to an individual and which, either independently or in a combination with other information, may lead to their identification or to identify a definite individual.
– “Personal Data Subject” – individuals who are identified or being identifiable via the personal data processed.
– “Personal data processing” – any action performed or conducted, using your personal data, including but not limited to, collecting, analyzing or destroying it.
Phone: 0700 45 600, e-mail: office@theagency.bg.
The Data Protection Officer of “Debt Collection Agency” EAD is “GUGUSHEV & PARTNERS” Law office – Sofia. The DPO could be contacted at office1@gugushev.com.
cession notification on the behalf of the former creditor (when such a right has been granted to the Company by the former creditor via a virtue of a valid authorization).
under item f) – controller’s legitimate interest.
“Debt Collection Agency” EAD shall process your personal data in such a range, depending on each particular case and necessity: three names, PIN, birth date, birth place, permanent / current address, telephone number, work place, electronic address, other relevant contact information, voice, estate condition, employer and workplace information, any information about the obligation, including details of people, related in any way to the obligation (eg spouses, guarantors, assignees).
Any other information, containing personal information you share during the chat communication (such as meetings, letters, telephone conversations, chat, short messages, emails and other forms) could be also processed, if it is relevant to the particular receivable collection.
In terms of achieving the above-mentioned objectives, “Debt Collection Agency” EAD shall provide, in accordance with the current legislation provisions, your personal data to the following recipients categories: to competent administrative, judicial authorities and institutions in cases, provided by the law and companies, processing personal data, including their subcontractors (providing services, necessary for the company’s activity) by which “Debt Collection Agency” EAD has had a duly signed contract. The same data may also be provided to the companies, related to “Debt Collection Agency” EAD, part of B2Holding Group, Norway; to companies, providing postal and courier services as well as third parties, incl. banks, credit bureaux and debt collection agencies, whereas such provision can be transmitted; to third parties, only if such has been made on a case-by-case basis, weighting the need to provide the same.
“Debt Collection Agency” EAD shall not provide personal data to countries or people outside the European Economic Area. Should any personal data, processed by the Company, be transmitted to third countries or international organizations, the provisions of EU Regulation 2016/679 shall be taken into account, including cases with subsequent personal data transfer from the third country or international organization to another third country or organization.
Your personal data is to be processed by “Debt Collection Agency” EAD during the collection period and, after the termination of the relations with the Company, the same shall be kept for a certain period of time – 6 years, pursuant to the regulatory requirements, including an extra year, needed for organizing the friction of your personal data out of our systems and archives. Personal data, for which there is no explicit legal obligation to be stored, shall be deleted once, when the purposes, for which the same personal data is collected and processed, have been achieved.
You also have the right to file a complaint at Personal Data Protection Commission at kzld@cpdp.bg, in case you believe your personal data is being processed unlawfully by “Debt Collection Agency” EAD.
1. There is a possibility, in the course of protecting the legal interests of “Debt Collection Agency” EAD as well as in the scope, necessary for the receivable collection, you, personally, to be a subject to profiling in order to improve the business processes and the receivable collection management. Profiling is to be done in terms of the debt, based on statistical models and expert rules. Please, take into consideration that “Debt Collection Agency” EAD does not take an automated decision, based only on profiling.
2. For the purposes of collecting the receivable you owe, the Company may collect data via publicly available sources, such as property registers, courts, bailiffs and other entities, in compliance with the applicable law and the principles of expediency, necessity and proportionality.
3. During receivable collection, “Debt Collection Agency” EAD has a legitimate interest to notify the data subjects for the payment methods as well as the possibilities for debts optimization, using the established communication channels.