"What matters to you, matters to us"
At Freeman Box we aim to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately.
In the first instance please contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at that stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
If you are concerned about our behaviour, for instance if you believe we have been dishonest, taken or lost your money or treated you unfairly because of your age, a disability or other characteristic, you can raise your concerns with the Solicitors Regulation Authority.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently. It will not affect how we handle your case.