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For customers that require remote desktop assistance, we are using Teamviewer to remotely access your desktop computer.
1. Please Click Windows or Mac icon to download the app and run it.
2. Provide the 9 digit ID and password to the one who will be remotely accessing your system.
Note: If the ID or password are not visible and there are only dashes, then there are firewall restrictions set by your IT department. Check with them regarding allowing access.
TeamViewer allows us to watch the screen of a remote PC via the Internet so that applications can be discussed and worked on together.
The session can be disconnected at any time from the TeamViewer Control panel with a simple mouse click.
All TeamViewer versions use full encryption. Encryption is based on 1024bit RSA private/public key exchange and 256 Bit AES session encoding. This uses the same security level as https/SSL and is considered completely safe by today's standards. The key exchange also guarantees that the data channel is completely encoded from client to client and that any routers or servers in between (including our routers) are unable to read or analyze the data stream. Security and privacy have always been a top priority during development.