To support our courses, we offer free telephone and email support to all delegates for a minimum of 1 year.
The Learning Ladder promotes active and accelerated learning, so all delivery is interactive and based on real examples.
So if your training to date is always listening to a speaker while you’re sitting still….it doesn’t have to be like that! As an example, these pictures (click them to enlarge) show an exercise from an accelerated learning-style session we ran for a major client on customer service.
To enhance your standard learning experience you can use professional actors to further embed your learning objectives. Actors give participants the opportunity to practice the skills covered and receive focussed, individual feedback. Our actors are all professionally trained and have business backgrounds. Using actors makes training challenging, fast and fun, enabling behavioural change in your organisation at a far deeper level than is possible with traditional training.
We believe we all learn best when we enjoy the experience and that’s why using actors works so well because the sessions involve participants without putting them on the spot. It’s a great way to bring your message home and create a lasting impact. To make learning stick for the long term there is no substitute for getting people involved and letting them practice in a supportive environment.
This requires no direct role-play by participants as our actors perform short, semi-scripted scenes depicting specific learning situations. Through group facilitation the actors are questioned and then coached to re-run the scene to achieve best practice. The facilitator helps participants understand how they can directly change a behaviour, outcome or relationship.
The perfect choice for large groups of 40 or more, especially where there is likely to be dissent and disagreement. Adapted from Augusto Boal’s work, the process is designed so that participants work towards understanding and agreement through observing and taking part in scenes designed to illustrate opposing views.
We usually work in groups of three including an actor, a participant and an observer who rotate roles with each new scene. A critical element of this type of work is the constructive feedback at the end of each role-play.