E2E Networks Delhi zone outage affected VPS and Dedicated Server customers due to router meltdown. We apologize for the inconvenience to all our customers. We would like to offer a free 1 day service extension to all our affected customers. This is the first time we had a total blackout event since we started our services from 1st nov 2009, we have had 1 hour long downtime for E2ENetworks.com itself without any customers being affected earlier and also network degradation for about an hour due to reasons beyond our control. We still have more than 99.7% uptime on our services in totality excluding any service degradations or complete blackout events.
We are taking steps over next few days to prevent the repeat of the outage which would involve building router level redundancy in our network to prevent a recurrence of the issue. We constantly strive to provide as much operational information to our clients as is known to us. We also promise to take proactive steps in the future to avoid any other type of issues.