When you partner with us, you can be assured your customers will receive accurate information and polite interaction from our highly trained customer service professionals.
All agents go through a rigorous hiring and training process to ensure they’re ready to answer your inbound calls, respond to customer emails, or make outbound calls on your behalf.
We verify quality through call monitoring and regular feedback to our agents, supervisors, and if desired, your company. We also provide compliance and verification reporting.
We provide insurance against the unlikely event of agent theft or dishonesty. We also conduct background checks on all agents prior to employment and assure confidentiality through signed documentation.
To ensure an uninterrupted and consistent customer experience, we have three locations and home-based agents that allow us to maintain service levels during natural disasters.
We can support your Spanish-speaking customers through our team of bilingual agents who are trained on your products and services.