During the summer, when haulers are most active, the ASGA Registry Call Centre can receive over 100 phone calls a month.
Once a complaint has been filed through the complaint line, both the producer employing the truck in question and the ASGA Office will be notified. The producer is then required to contact the driver of the truck to discuss details of the complaint. Once the producer has gathered sufficient details, re-visited proper driving protocol with the driver, and determine a suitable course of action, they will then contact the complainant to discuss how the situation has been handled. This action will occur within 5 business days of the complaint being filed.
During this process, the ASGA Office monitors all complaints for timely and appropriate follow-up. If complaints are not addressed within the required timeframe, producers are considered to be in non-compliance, and the ASGA Office will initiate non-compliance protocol.