Our clients depend on us each day to represent them in a first-class manner. Delivering the best possible customer experience, requires us to continuously measure our service quality. This is why we have established a dedicated team to focus on leading, monitoring, and developing our call center staff. Our Quality Assurance Director oversees our industry award winning quality assurance process to deliver excellent results for your business. And, our Team Leaders, Trainers, and Coaches focus on making sure that our staff are knowledgeable about your account, and developing their customer service skill-sets in order to professionally and effectively assist your customers.
In addition to being conscientious of the importance of customer service quality for your callers, we understand that being available for your callers 24/7 is another key component of your success in today's modern business environment. This is why we have designed a triple redundant system for telephony, data, and power to ensure that we achieve our goal of 99.999% up time.