Contact Information: information we collect to identify or contact you such as your name and email address.
Financial Account Information: financial information you provide, in order to process transactions when you purchase a plan (your card information is not held by us, it is collected by our third-party payment service providers Stripe, who are PCI-compliant and specialize in the secure online capture and processing of credit/debit card transactions).
Transaction Information: information related to transactions you conduct on the service, for example the functionality you use and the links clicked on the service.
User Account Information: information that identifies you to the service, such as your name, email address, password, and IP address. For example, we use this information to authenticate you when you log in to the service, and use the IP address to help maintain your web session security while using the service.
User Content: to the extent that you choose to input personal data as part of such content, images, comments, and other content, information, and materials that you post to or through the service. Please do not provide us with any sensitive personal data whilst using the service.
Web Beacons: Web Beacons help us better manage content on our service by informing us what content is effective. Web Beacons are embedded in, or otherwise associated with, certain emails or other communications that you receive from us or our partners. Web Beacons help us track your responses and interests and deliver relevant content and services to you. For example, they may let us know when you take actions based on the emails that we send.
zeroheight uses personal data to: (i) provide, administer, and improve our service; (ii) better understand your needs and interests; (iii) fulfill requests you make; (iv) personalize your experience; (v) provide service announcements; (vi) provide you with information and offers from zeroheight and our business partners; (vii) protect, investigate, and deter against fraudulent, harmful, unauthorized, or illegal activity and (viii) comply with legal obligations.
Regarding Do Not Track (“DNT”): DNT is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers at this time.
Emails: You can opt-out of non-essential emails such as marketing emails by clicking on the unsubscribe link at the bottom of each such email. Note that you cannot opt-out of emails that are essential to providing zeroheight services such as for customer service, security, billing, legal and contractual obligations.
If you would like to object to the further use or disclosure of your personal data for certain purposes, such as for marketing purposes, or if you would like to ask us to restrict further processing of your personal data, please contact support@zeroheight.com.
You have the right to request a copy of some or all of your personal data — please email support@zeroheight.com to do so. We also want to make sure that your personal data is accurate and up-to-date, so please email us if you would like to amend or delete it.
We are required under UK tax law to keep your name, contact details and billing data for a minimum of 6 years (after which it will be destroyed). Other data will be deleted as and when there no longer is a lawful basis for processing it.
We may disclose personal data or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws or to otherwise cooperate with law enforcement or other governmental agencies.
We also reserve the right to disclose personal data or other information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the services and any facilities or equipment used to make the service available, or (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.
We use commercially reasonable security measures to protect against the loss, misuse and alteration of your information under our control. Notwithstanding such measures, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of any information transmitted to or from our services. We also are not responsible for the actions of any third-parties that may receive any such information.