When placing an order, pay particular attention to the deadline date. If you place your order by the deadline date, you may save up to 33%. Orders received after the deadline date or orders received without full payment will be billed at the standard rate. The Advance rates apply when your complete order and payment are received by us on or before the deadline date. The Standard rates apply to all orders received after the deadline date (Late Order), orders received before the deadline date without full payment and floor plans (Partial Order), and all orders placed or changed on site (On‐Site Order). To save money and help us to plan effectively, place your order by the deadline date. A COMPLETE ORDER CONTAINS ALL OF THE FOLLOWING ELEMENTS: • Order and Payment Summary Form • Telecommunication Services Order Form • Floor Plan Template During the event you will receive an On‐Site Invoice for your telecommunication services including itemized inbound labor and non‐itemized tear out labor. You will remit payment for the On‐Site Invoice at this time. This invoice will not include any telephone usage. Telephone usage is calculated at the close of the event and charged to your credit card at that time. 1 TELEPHONE SERVICES 1. Once installed, telephone service is active 24 hours a day for the entire length of the event. The dial tone is typically deactivated in the morning following the last day of the event. If you require service beyond that, please contact the Exhibitor and Technical Services Department Service Desk. Reactivating fees apply if service needs to be re‐established. 2. The cost of our telephone service includes telephone usage*. All telephone calls made from your telephone line once it is installed are your responsibility. Credit will not be given for telephone calls made over installed lines. To guard against unauthorized use, be sure to secure your telephone each night. Telephone usage will be billed to your credit card shortly after the close of the event. If you need a detail of all calls made, contact the Exhibitor and Technical Services Department at (312) 791‐6113. 3. Telecommunications Tax: In the State of Illinois and the City of Chicago a Telecommunications Tax is required. These taxes are based upon current communications tax rates, and are subject to change without notice. Tax exemptions do not apply for these items. 4. International Usage Deposit: For internationally billed companies, a usage deposit of $300.00 per line is required before “calling out” restrictions are lifted. Including the deposit at the time of your initial order will ensure that you will be able to call out as soon as you plug your telephone into the line. If your total usage is less than the usage deposit, the balance will be applied towards any outstanding charges. DESCRIPTION OF TELEPHONE SERVICES Telephone usage (if applicable) is billed after the close of the event and billed to your credit card. 1.
Analog Single Line Service: Includes the installation of a touch‐tone line and rental of a single line telephone instrument. We do not require that you return the trimline telephone instruments. Extension ‐ Single Line: Is an extension of the main Single Line service. This would be ordered if you need one telephone number shared by two telephone instruments (Only if you have ordered an Analog Single‐Line Service) 3.
Digital Multi‐Line Service: Includes the installation of a touch‐tone line and one multi‐line telephone with a maximum capacity of up to seven appearances of the telephone line. Voicemail, if requested, is included along with fixed features such as hold, conference and transfer. These telephones are to be returned to avoid being charged a telephone replacement fee. 4.
Extension ‐ Multi‐Line: Is an extension of the Digital Multi‐Line service. This would be ordered if you need one telephone number shared by two telephone instruments (Only if you have ordered a Digital Multi‐Line service). 5.
Voicemail System: Our system is designed to ensure that all incoming calls to your booth will always be answered. Voicemail is operational 24 hours a day for the duration of the event. Other Carrier Services: Any service delivered by an outside vendor such as POT’s (Plain Old Telephone), T1’s and ISDN. 6.
*Some exceptions may apply. Please refer to your order form or visit our website for complete details. 2 CABLE TELEVISION ACCESS (SOUTH & WEST ONLY) INTERNET SERVICE We also offer a full menu of Internet connectivity solutions that provide continuous, dedicated access to the Internet at a variety of speeds. Once connected, you have access to the Internet 24 hours a day for the entire length of the event. The McCormick Place Internet Technical Services Department, will work with you and your staff to meet your needs. If you have Internet questions, call our Internet Technical Service Department at (312) 567‐8060 or E‐mail telecommunications @mccormickplace.com.
the amount actually paid for the services in question.
THE July 13-16 2014 HOW TO WIN!