CEx Ideologies that helped Howard Schultz build Starbucks – The Favourite Coffee Place For Everyone!
Is trust not the essence of any relationship? A customer who trusts a brand will always come back. It could be trusting a brand to provide the best service, to not disappoint him, to sort his problems and to make him more happy!
This is specially true for the Customer Experience experts and honchos. Build a team that is as passionate about improving customer experience as you are. While employees can be trained, it is important for them to have an inherent penchant about being customer oriented. As a leader believe that you can change the world, because if you believe you can, then you most certainly can!
If people believe they share values with a company, they will stay loyal to the brand.
There it is! Build a brand that you would always want to be associated with. That will ensure that your customers stick to it too!
Are there any other business leaders that have inspired you to provide a great customer experience? Do let us know and we will happy to bring some lessons from them.