If you have an appointment at the Consulate, please arrive no sooner than 15 minutes before your scheduled time. Due to security regulations and space restrictions we are unable to accommodate family members, lawyers or friends of applicants within the Consulate waiting areas. To reduce the risk of fraud or theft, the Consulate recommends that cash not be used to pay for visa services but rather one of the acceptable payment options (PDF 73KB).
For information on how to make or change an appointment to apply for an immigrant (resident) visa or to provide information on your visa case, contact our applicant service center at any of the numbers provided.
If you received your visa package and found incorrect information, please follow the steps below to send back your passport and visa package via DHL courier. Your visa will be corrected and returned to you via DHL courier.
Click “Sign In” and access your account.
You will receive and email once the request to submit documents has been approved. Upon receipt, click Home.
The Current Status should be “Send Documents.” Click Continue.
Select the Consular Section entered in DS-160 application.
Print the confirmation page for DHL delivery.
Please submit only your visa packet and passport. Please indicate in a short note the information on your visa that requires correction. If you cannot access the website, you can call our information center (at any of the numbers provided at https://ais.usvisa-info.com/en-MX/iv/information/contact_us) and tell the agent that you need to submit additional information by courier.
IMPORTANT: You should review the status of your documents sent to the Consulate and the delivery of your visa through https://ais.usvisa-info.com/en-mx/iv.
It is your responsibility to track the delivery of your documents and the arrival of your visa packet through the DHL courier service. If not, the delivery of documents or visa may be delayed.
If your inquiry is regarding the scheduling of an appointment, the status of your administrative processing and/or general questions regarding overall visa processing, please browse our web site to find detailed information. If your questions cannot be answered through the information on our web site, please submit your inquiry through our contact form.
If you are inquiring about the status of your waiver application, please contact U.S. Citizenship and Immigration Services (USCIS) at cdj.uscis@dhs.gov.
If you received your BCC Visa Card or Passport with an MRV (Machine Readable Visa) and found incorrect information, please follow the steps below either to send back your Passport with the MRV or your BCC Visa Card with your birth certificate via DHL Courier. Your visa will be corrected and returned to you via DHL courier.
In the applicant summary page click in continue.
Click in Consular Section instructed me to send more documents.
Your request will be approved. Click in OK and Continue.
Select the Consular Section you entered on the DS-160 application.
Print the Courier-In authorization certificate.
Please submit only the required documents, either the Passport with the MRV (Machine Readable Visa) or the BCC visa card with the birth certificate. Please indicate in a short note the information on your visa that requires correction. If you cannot access the website, you can also call the information center (at any of the numbers provided at https://ais.usvisa-info.com/en-MX/niv/information/contact_us) and tell the agent that you need to submit additional information by courier.
IMPORTANT: You should review the status of your documents sent to the Consulate and the delivery of your visa through https://ais.usvisa-info.com/en-mx/niv.
Please fill out our lost and stolen form.
All attorney inquiries should be directed through our online legal inquiry form. This form is for legal inquiries only. All other inquires will not be answered. Attorneys are not permitted to accompany their clients into the Consulate.
Public inquiries regarding visa denials, administrative processing or American Citizen Services should be directed to our online public inquiry form. This form should not be used to request general information, which can be obtained by browsing this website or calling our call center at the numbers listed above under Visa Information/Appointments. This form should not be used to request the status of a pending I-601 waiver application or for an explanation of a denied waiver application.
If you have received a notice that your I-601 waiver has been approved but have not been contacted by the Department of State to continue with the immigrant visa process, please be aware that we have not yet received your waiver approval from USCIS. Your file is likely located with the USCIS office in Ciudad Juarez, who may be contacted via mail. The Department of State will have no additional information, and we will be unable to continue processing the case, until we receive the file from USCIS. Unfortunately, USCIS is unable to provide us with an estimated processing time. Once we have received the file from USCIS, we will contact the applicant with instructions on how to proceed with the processing of the case.
If you are a U.S. Congressional office seeking the status of a constituent’s case, please email us. Please be sure you provide all of the information necessary so that the consulate can quickly and efficiently respond to your inquiry.
Note: The email address and the form are for congressional inquiries only. All other inquires will not be answered.
If you are a U.S. Congressional office seeking the status of a constituent’s case, please email us. Alternatively, we invite you to use our online form, which will help ensure that you provide all of the information necessary so that the consulate can quickly and efficiently respond to your inquiry. Note: The email address and the form are for congressional inquiries only. All other inquires will not be answered.