In 2008, with a view to increase communication and full transparency, AISFOR published its "Quality Charter", based on the quality system management procedures and methodology used to provide training services.
“Charter of Quality” represents a communicative and informative corporate tool to inform our clients on AISFOR commitments to guarantee the high quality and transparency of the offered services, in strategic terms (quality policy), organizational (predisposition and supply of proposal), operational (objectives and specific standards) and estimates (guarantee system of customer / beneficiary).
develop tools and methods for evaluating results and outcomes of the activity performed.
AISFOR adopts a corporate strategy aimed both to qualify and consolidate its market position and to facilitate the internal management of activities and resources.
Ensuring a thorough knowledge and awareness of the company's quality on behalf of all the resources, internal staff and external experts.
- published on the company brochure.
Moreover the “Charter of Quality” is periodically discussed, and revised in meetings aimed to evaluate the effectiveness and efficiency of the initiatives undertaken by AISFOR in order to achieve its strategy and mission. Annually, directors review the quality objectives, such as the achievement of the performance indicators foreseen, including customer satisfaction, status of management, results of the different activities.
Growth goals are pursued through a process of optimization of modes of communication and transmission of all information to outside and inside and between the different organizational functions, and also commending and motivating staff, whose involvement and active participation is an essential prerequisite for the implementation of principles and methodologies of a system of quality management.