The Director of Member Services, Sponsorship and Special Projects (The Director) is accountable for overseeing the day-to-day operations of member services ensuring member experiences with ACCA are meaningful, relevant and meet member needs. The Director coordinates efforts to enhance services and continuously improve member experiences including satisfaction measurement and feedback resolution.
As part of a small, focused team, under the direction of the Chief Executive Officer, the Director is responsible for maintaining and obtaining new memberships, seeking sponsorships for ACCA events and developing and implementing special projects that attract new members and provides extraordinary member experiences. In carrying out these responsibilities the Director will work with ACCA members, potential members, staff, government departments, Alberta Health Services, consultants, the media and the general public. The successful candidate will be well versed in Alberta’s continuing care system and the roles and functions of the ACCA.
The Director will promote teamwork, effective exchanges of ideas, collaboration and creativity.