If you use PayPal for your payment, you will want to make sure the charge states "completed" for your account. If the charge lists as "pending," that means that no money has been sent and your order has not been processed. You may want to reach out to PayPal to ensure there are no issues with your PayPal Account. If you place your order, and still see a "pending," charge that authorization will usually resolve and drop off after a few business days. Please reach out to PayPal support with any issues regarding your PayPal accounts and transactions.
If you have questions about your order, please submit a request here.