Roles and Responsibilities: Business Strategy & Growth: Managed Internet services portfolio. Launched Internet marketing, Online brand / Reputation management and Web application services. Timely entry into these service areas allowed the company to acquire a good customer base much before any local competitors came into the picture. Market & Risk Management: Aware of the challenges involved, cautiously introduced services into the Global Market in 2008. Acquired several direct clients and negotiated bulk project outsourcing tie-ups with companies in USA, UK and Australia. Project Management: Managed several projects for clients abroad. Each project involved creation of project plan, setup of team, iterative execution, correcting critical problems, monitoring project performance, streamlining overheads, improving operating systems and processes and outsourcing when necessary. International Customer Management: Having provided consultancy to international clients over the last few years, I have acquired a very clear understanding of their needs, for e.g., effective and efficient communication, availability and response, regular reporting, quality control and expectations management.
Branch Manager Datapro Infoworld Ltd.
Headed branch office of Datapro Infoworld Limited that provided IT education, software development and consultancy services.
Handled Advertising and Marketing of Publications owned by the entity formed due to the tie-up between Bell Canada Enterprises and Tej Bandhu Group.