In accordance with the General Data Protection Regulation 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager for which there is no charge. No information will be released without the patient consent unless we are legally obliged to do so. Please look at the Section ‘Your Personal Information’.
Use your NHS services wisely, if you have an appointment booked but then don't need it or can't make it, then please remember to contact the surgery and cancel it.
Everyone will be treated with dignity and respect – patients and staff alike.
If you change your address or telephone number, please let us know as soon as possible so that we have accurate information if we need to contact you.
You will be offered an initial appointment with the Nurse or GP.
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of a NHS wide system for dealing with complaints. Our system meets the national criteria.
Complaints should be addressed to the Practice Manager, Mrs Loretta Boswell. It will be a great help if you are as specific as possible about your complaint.
Make it possible for you to discuss the problem with those concerned, if you would like this. Make sure you receive an apology, where this is appropriate.
Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have his or her permission to do so. A note signed by the person concerned will be needed to authorize you to complain on their behalf.
We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. If for any reason you feel that the practice complaints procedure has not resolved your problem, then another step to take is to contact the local PALS (Patient Advice and Liaison Service).