All products installed by Sanctuary SOS Ltd are covered by a 12 month guarantee. This includes Sanctuary SOS branded products as well as other materials such as mesh, timber, screws and staples. In the unlikely event that these materials fail due to a manufacturing defect, we will offer to replace the defective item(s) free of charge. A survey will be conducted either (a) in person or (b) remotely using photographs provided by you. This will help determine the cause of the failure. Damage occurring which is not the direct result of product defect is not covered by our guarantee. This includes accidental or malicious damage resulting from chewing animals, maintenance, gardening tools, natural growth of plants or trees, fire, ‘acts of god’ or other third-party causes.
Sanctuary SOS Ltd prides itself on the quality of our workmanship and as such offer a guarantee to cover you if you believe the workmanship is not up to standard. Any quality concerns must be reported within 14 days following the completion of your installation.
Sanctuary SOS Ltd has a phenomenal success rate, we cannot however, offer any guarantee to that effect. We do guarantee that in the very unlikely event of your pet escaping, we will consult with you to try to resolve the issue. No liability can be accepted for loss or injury occurring from an escape. During the installation process, our team will ensure that you are aware of any areas for concern so that they can be addressed, for example garden furniture which may be in close proximity to the fence line. Where these areas for concern are advised, it is the responsibility of the customer to address them.