Enigma, Inc. today announces that Progress Software, a leading supplier of technology for building e-business solutions, has achieved an annual return on investment of over $1million from its implementation of Enigma’s Web-content application module, DynaWeb.
With customers in over 100 countries, Progress Software has achieved significant savings through the reduction of printing and distribution costs since the deployment of DynaWeb. The application has also contributed to a 15 percent reduction in incoming customer support calls, since users can quickly and easily find answers to critical product information questions.
The company uses DynaWeb to deliver technical support information via the Web. The solution’s full-text search capability exceeds that of any other electronic format and eases the process of content integration, since DynaWeb easily converts documents developed in multiple authoring tools into Standard Generalized Markup Language (SGML) or Extensible Markup Language (XML).
DynaWeb is used at Progress Software to deliver more than 55 books, or 14,000 pages, of technical documentation to the developers among its 1,400 employees via a secure intranet, and to tens of thousands of external users via the corporate Web site. The company’s customers and partners, who include application service providers (ASPs) and independent software vendors (ISVs), rely on Progress Software to provide this mission-critical product content. Such post-sale support is a key competitive differentiator for Progress Software, which provides products and services for developing, deploying, integrating and managing Internet-based and networked business applications.