Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Custom Orders are not eligible for returns or exchanges.
Please do not send your purchase back to us without prior communicaton.
Refunds are for store credit only. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
If you are approved, then your return will be processed, and you will have the store credit applied to your account.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded for store credit.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jennifergeorgejewelry@gmail.com and send your item to: 40 West 77th Street, #3E, New York, NY, 10024, United States.
To return your product, you should mail your product to: 40 West 77th Street, #3E, New York, NY, 10024, United States.