Once you’ve requested your withdrawal, it will firstly need to be released from the Coindirect system into our processing queue. In certain cases this will be automatic and instant, but in other cases, particularly if you are a new customer or the withdrawal exceeds certain limits, the withdrawal may need to be manually reviewed and released.
Once in the processing queue, our finance team will make the payment to the banking details provided. Payments are made twice a day at 9am and 3pm (GMT + 2) on business days only. Cutoff times will be 8.30am and 2.30pm respectively.
Please allow 1 to 3 business days from when the payment is made, for the withdrawal to reflect in your bank account.
The total time to receive your withdrawal will thus depend on what time of day you initiate your withdrawal, the withdrawal value, whether you’re an established customer of ours and which bank you bank with. Please note that we only do withdrawal payments from our FNB bank account.