I am writing this letter to you from my grandmother’s bedside, where she is dying. I was not able to see her before she lost consciousness, due to the actions of one of your employees.
Having been summoned from Hull at 9am on the 8th August, 2012, to see my grandmother before she passed away, I had made it down to Clapham Junction by about 4pm. I therefore needed to catch the 4:12pm train to Winchester. I saw on the announcement boards that the last five cars were for Winchester. However, when the train pulled up, I was somewhat confused as to why the last five car doors were all shut (and the little lights on the open/close buttons were off) and everyone wishing to get on the train was hurrying up to the first half. Not wanting to get sent to Weymouth (because of the urgency of my situation), I therefore asked the nearest employee which bit of the train to get on. This man was about average height, relatively overweight, with short, perhaps sandy, hair. He appears to have been the driver of the last five cars, and was standing outside one of the carriages.