These steps are for the current version of the Norton products. If you have an older version or if you do not know your version, go to Norton Update Center.
Norton Virus Protection Promise availability is displayed under the eligible subscription in the Services tab when you sign into your Norton account.
In the My Subscriptions page, select the subscription and check to see if the Virus Protection Promise is available.
Under ADDITIONAL BENEFITS, Virus Protection Promise will be displayed.
If you think your computer is infected, we recommend that you run a Full System Scan using your Norton product. If Full System Scan does not solve the problem, you can use Norton Power Eraser to quickly detect and remove the threats.
In the main window, double-click Security and then click Scans.
In the Scans window under Scans and Tasks, select Full System Scan and click Go.
If you think that your computer is still infected or the infection is not removed, go to the next section.
If your computer is still infected, contact Norton Support.