Cloud Call Centre for Home-Based Agents | 8x8, Inc.
8x8 helps you tap into a highly-skilled and fast-growing labor pool, work-at-home agents. Skill and expertise levels can finally trump geographic location in securing the best qualified agents for your call centre. The 8x8 Virtual Contact Centre’s flexible architecture makes home-based agents a cost-effectively reality for your business.
8x8’s robust monitoring and reporting capabilities provide call centre metrics to supervisors and administrators in real-time so you retain complete control over your customer experience. Call recording provides an added level of quality assurance.
With 8x8, your home-based agents are up and running in a manner of days. Training work-at-home agents on the 8x8 Virtual Contact Centre is a snap thanks to our award-winning interface.