Our objective is for you to receive our products in a timely manner at the least possible cost. You will NOT pay outrageous shipping charges with Coastmans.
within 24 hours. In the event of a delay, we will contact you via email to inform you of the expected delay period and obtain your authorization.
15 ounces or less: SHIP VIA USPS First Class / Standard Domestic .
Greater than 15 ounces: SHIP VIA USPS Priority.
SHIP VIA USPS FIRST CLASS INTERNATIONAL. MUST BE UNDER 3 LBS 15 OZ OR THEY MUST SHIP PRIORITY INTERNATIONAL WHICH MORE THAN DOUBLES THE PRICE, AT LEAST $70 USD MINIMUM!
Better email me for an estimate!
All Purchases are a Flat-Rate USD: $18.00. Sorry but we do not offer free shipping at this time.
It takes about 1-2 weeks for your order to get through customs and arrive.
All Purchases are a Flat-Rate USD: $46.00. Sorry but we do not offer free shipping at this time. If your order is under 2 pounds it may only cost about $24 to ship it. In this case, and if you paid by PayPal, I can send you a payment to give you some money back! I can't do this with credit cards, however. Sorry!
It takes between 2-4 weeks for your order to get through customs and arrive.
us to obtain a production time estimate as well as shipping costs. We currently ship using USPS but may also ship FedEx and UPS per customer request.
We will be happy to return any product for a refund of the purchase price as long as the product is eligible for refunds per this policy.
Unopened tree kits and boxed trees may be returned up to 30 days from the date of purchase for a full refund of the product purchase price. To be eligible for a refund, these objects must be from the account that originally purchased them. Trees that have build-up from kits or trees that have been installed on a layout are not eligible. I always want to hear about problems; email me at coastmans@gmail.com.
To initiate the return process, please send an email to coastmans@gmail.com indicating the sales order number, date of purchase, and items you would like to return. After verifying your sales order, we will send a confirmation return email and send the refund to your credit card or PayPal account.