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Netstrike offers a full range of customer support options including same and next business day replacement warranties, premium support plans, on-site installation and training. Our engineers are all trained by the vendors to ensure we offer the best support services. We offer a number of installation options from pre configurations to full onsite installation to ensure your purchase is installed correctly. In addition to the vendors standard support offerings, Netstrike offers additional local support as follows. Phone and email based technical support for our resellers is free. Onsite support is an additional charge.
Standard vendors warranty applies to all our products which in some cases might take some time if it is a Return To Base (RTB) warranty. If you need Next Business Day Hardware Replacment (NBDHR) or 24x7x4 hour response for failed hardware, these are available for most of our products. Netstrike also provides a range of installation services from pre-configuration service through to fully customised installations.
* We ship a loan unit that the customer can use until their replacement unit arrives.
Either way, we collect the faulty unit and return it on behalf of the customer to the manufacturer at no extra cost.
To activate a NetStrike service, call (+95) 9421 016776 in Myanmar and (+65) 9028 1809 in Singapore will arrange to ship either a pre-configured loan unit or a permanent replacement unit to the customer.