We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered on are affected by the time of day your order is placed, weather conditions, and the distance from Israel. Our delivery policies explain all the available delivery options and how we process orders.
We deliver your orders anywhere throughout Israel FREE of charge!. The price of the bouquet or gift always includes all fees.
Yavne, Yehud and few other towns in the area of these cities are also FREE.
Deliveries to some remote towns or villages may have a small delivery charge.
Please, allow a minimum of 2 business days to process the delivery. Nevertheless, In Israel, next-day delivery is available Monday through Friday and on Sunday on orders received before 8:00 a.m. Israel time (GMT +3) excluding holidays and peak floral delivery periods. Orders received after 12:00 noon in the recipient's time zone may be delivered the next delivery day. We cannot guarantee delivery on Saturday and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays.
We make our deliveries during normal business hours and later hours within requested day of delivery (except religious holidays). However, we will be unable to guarantee delivery requests for a specific time or within an hourly range. The exact delivery times are subject to schedule by the local florist. Requests may be taken for either an AM or PM delivery, but they can not be guaranteed.
Due to increased volume of floral and gift orders being delivered during peak holiday periods, most florists require flexible delivery dates during these times. For this reason we cannot offer same-day or next-day delivery during the following major floral holiday periods: Rosh Hashanah, Hanukkah, Sukkot, Peisach, Christmas, New Year's Eve & Valentine's Day.
48-hour advance notice is necessary to guarantee a cancellation or any changes to your order. An order cannot be canceled or changed after it has been sent out for delivery or prepared for shipment. At this point, we absolutely cannot offer full refunds or any changes to the order.
In a case where an order is cancelled 48 hours before the date of delivery, IsraelFlorist.com can offer you a store credit for the amount you paid or we can offer you a refund to your card or Paypal account less $40 USD cancellation fee. If an order has been canceled later than 48 hours before the delivery but not later than 24 hours, we keep 30% of the order's total or $40 USD (whichever is greater) and give you a store credit or refund to your card for the remaining amount. No refund will be given if an order has been canceled later than 24 hours before the date of delivery.
Store credits can be redeemed for any purchase in IsraelFlorist.com’s online store and have no expiration date.
IsraelFlorist.com will keep 30% of the order total or $40, whichever is greater. You will receive a store credit for the remaining amount. In special cases, such as two or more delivery attempts, remote location of the recipient, high transportation expenses, high cost of flowers/gifts, etc., the company may retain more than 30% (up to 100%) of the order total. It's highly recommended that you specify the phone number of the recipient to avoid scam incidents and the corresponding expenses. Additionally note that if the order has already been prepared and shipped to the delivery address indicated by the customer, no refund is possible.