You can make a booking with us via, www.beyondescapes.co.uk or directly via telephone on 03301 274300.
A booking is made with us when you pay us a deposit of 35% (or full payment, if you are booking within 8 weeks of your arrival date or if we otherwise inform you that full payment is required at the time of booking) and we issue you with a booking confirmation. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking.
Upon receipt, if you believe that any details on the booking confirmation or any other document are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out.
The balance of the cost of your chosen arrangements is due no later than 8 weeks prior to your arrival date or by such other date as is advised to you at the time of booking. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 7 below will become payable.
Gift Vouchers: Beyond Escapes gift vouchers may only be redeemed against our BE You Spa treatments and in the BE Tempted Restaurant. Gift vouchers are not eligible to be redeemed against accommodation charges or in payment of any damage that you may cause during your stay.
Please Note: It is Beyond Escapes’ policy not to offer any cash advance or cash-back services. Furthermore, we don’t accept cheque payments in any of our Beyond Escapes locations.
The price of your chosen services will be confirmed at the time of booking.
The price that you pay will only include the accommodation and/or other services that are described as being included in the price, at the time that you make the booking.
The price that you pay won’t include the use of facilities that are not specifically stated as being included in your booking, such as the use of spa treatments or restaurant facilities. Separate charges will apply to the use of such services that will be payable during your stay.
Promotional rates and offers are applied throughout the year, and by different booking channels and we do not compensate for any different in payment prices that you may become aware of.
Please Note: tthe price of your confirmed booking is subject at all times to cost changes arising from government action such as changes in VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
We endeavour to ensure that all of the information and prices both on our website and in any of our advertising material are accurate; however, occasionally changes and errors occur, and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
By making a booking you are accepting responsibility for any damage that you may cause to the property or facilities that we provide to you, whether that damage is caused by you, any member of your party or any pet that you bring with you to (where permitted) (please see clause 17 for further information). As a result, we would strongly recommend you take out adequate travel insurance. You must be satisfied that your insurance fully covers all your personal requirements including cancellation charges, damage to property or facilities etc.
If you are forced (or if you choose) to cut your booking short, we cannot refund the cost of any services you have not used. If you cut short your arrangements in circumstances where you have no reasonable cause for complaint about the standard of services provided, we will not offer you any refund for that part of your arrangements not completed or be liable for any associated costs you may incur.
If you wish to change any part of your booked arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £25 per person per change as well as any applicable rate changes or extra costs incurred by ourselves. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable.
We may in exceptional circumstances be required to cancel your booking in which case we will provide you with a full refund of all monies paid. We regret we cannot meet any expenses or losses that you may incur as a result of change or cancellation.
Very rarely, we may be forced by "force majeure" (see clause 20, below) to change or terminate all or some of your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.
Any special requests must be advised to us at the time of booking. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.
Please Note: Where you make a group or family booking (that spans more than one accommodation unit) we will endeavour to ensure that you are booked into units that are adjacent to each other, however we cannot guarantee that this will be the case and we will have no liability if you are placed in accommodation units that are not adjacent or in close proximity to each other. The placement of any accommodation units booked is subject to availability at all times.
We commit to having your accommodation ready by 3pm on the first day of your stay with us. Check out on your departure day is by 10am at the latest. You can request an early check-in on your arrival from 1pm at a charge of £35 per accommodation unit booked. You can also request a late check-out until 12noon on the day of your departure for a charge of £35 per accommodation unit.
Where you have booked accommodation with us and you become aware that you will or may arrive outside of our reception opening hours (7am – 9pm), we would ask that you promptly advise us so that (as far as is possible) arrangements may be made to accommodate your late arrival. Our Duty Manager will ensure you have access to your accommodation. Delayed arrivals cannot be compensated by refunds against nights missed within the booked timeframe.
Depending upon the arrangements you have booked, you may be required to pay a security deposit either at the time of booking or upon your arrival. The security deposit will be held in case it is necessary to charge you for any loss of or damage to property caused during your stay.
The security deposit will be held by way of a pre-authorisation on your chosen credit or debit card. Your card will not be debited unless you cause any damage to or loss of property during your stay. This includes damage caused by children or pets.
Where we propose to levy any charges against your security deposit, we will inform you of the reason for the charges and the level of those charges in writing.
Please note that the level of security deposit taken does not limit our ability to recover additional charges from you, if the cost of the damage to or loss of property caused exceeds that of the security deposit.
We have a range of different services and facilities available at each of the Beyond Escapes Experiences that we operate. You may either purchase access to / use of those services and facilities during your stay or simply on a stand-alone basis.
Some of the services and facilities that we offer are only available to a certain number of clients at any particular time and so we make no guarantee that those services will be available for you to book, at any specific time. We will not have any liability or pay you any compensation in the event that any listed services or facilities are fully booked or otherwise unavailable during your stay, unless those services or facilities specifically form part of your booking with us.
It remains your responsibility at all time to ensure that any services or facilities that you choose to book, either during your stay or on a stand-alone basis, are suitable for you and all members of your party taking part in those services or facilities.
Our Spa is open 7 days a week from 7am to 9pm. Opening times during Christmas and New Year periods are subject to change at our discretion.
Guests making bookings for BE You Spa treatments must pay in full at the time of booking. You are required to provide at least 24 hours prior notice, if you wish to cancel a spa booking otherwise full payment for the cancelled treatment may still be charged.
Children under the age of 16 years old are not permitted into the Spa general areas. Treatments that are offered to under 16-year olds who are accompanying an adult, will be permitted in to a treatment room for the duration of the treatment only. You may not bring pets (other than guide dogs) into our Spa facilities.
Please note that we are only able to provide a certain number of any treatments at any one time. Treatments are therefore subject to availability at all times.
When making use of the spa we would ask that you are conscientious of other guests, by turning off your mobile phone and keeping noise to a minimum.
they make reasonable use of the Spa facilities. If other Spa users have been waiting a disproportionate amount of time to use equipment that you are using, then you may be asked to make way for them to have access to this.
Please also note that photography in with the Spa area is strictly prohibited.
We reserve the right to ask you and your party to leave the Spa, if we consider that you are acting inappropriately or otherwise disturbing other guests using the spa.
Our Gym is open 7 days a week from 7am to 9pm. Opening times during Christmas and New Year periods are subject to change at our discretion.
You may not bring pets (other than guide dogs) into our Gym facilities.
Before using any of our gym facilities, you will be required to complete a PARQ Health Questionnaire (Pre-Activity Readiness Questionnaire). If any of the information that you provide to us as part of the PARQ should change, you are required to promptly update us, before you next use the gym facilities.
they make reasonable use of the Gym facilities. If other spa or gym users have been waiting a disproportionate amount of time to use equipment that you are using, then you may be asked to make way for them to have access to this.
Beyond Escapes would like to emphasise that the BE You Gym is unsupervised and that you are at all times responsible for your own use of the equipment provided as part of our gym facilities, as well as monitoring your own levels of exercise and exertion If you do not know how to use a piece of equipment you must seek advice from a staff member before making use of the equipment.
As a courtesy to other members, we would ask that you wipe down any gym equipment after use.
Some of our lodges come with their own personal hot tub, for use by those guests staying in the lodge.
d) You are not permitted to consume any food or drink in the hot tub and should avoid using any glass or crockery in area surrounding the hot tub; Glass is strictly prohibited in the hot tub. Plastic drinking glasses are supplied within your accommodation and you should use plastic drinking glasses around the hot tub.
f) You must at all times take care when getting into and out of the hot tub as the edge of the hot tub and surrounding areas are likely to be wet and slippery. You are fully responsible for your own safety on this matter.
We make every effort to ensure that your chosen arrangements run smoothly but if you do have a problem during the performance of your services, please inform us immediately and we will endeavour to put things right.
If the problem cannot be resolved at the time and you wish to complain further, you must send formal written notice of your complaint to us either via e-mail (best@beyondescapes.co.uk) or via post to Beyond Escapes Limited, Malton Road, Pickering, YO18 8EA within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint and will affect your rights under this contract.
All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our guests, our employees or any third party or damage to property, we reserve the right to terminate your booked arrangements with us immediately.
In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost services will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party.
To ensure that all of our guests are able to enjoy their stay in our accommodation we must insist that noise levels are kept to a minimum after 10pm.
If you (or any member of your party) are lucky enough to look under 25 you (or your guest) will be asked to prove that you are aged 18 or over when you buy alcohol on any of our premises. If you are under the age of 18 you are committing an offence if you attempt to buy alcohol and we reserve the right to refuse the sale of alcohol to anyone who is unable to produce appropriate proof of age, when requested.
We also reserve the right to refuse the sale of alcohol to any person who, in our reasonable opinion, has consumed an excessive level of alcohol or otherwise to anyone who we reasonable believe to be supplying alcohol to a guest who is under the age of 18.
You are responsible for taking due care of all of your possessions and belongings while on our premises. Please note that we can accept no responsibility if you lose or damage any of your possessions during your stay. This requirement extends to any vehicles that you bring with you. Any vehicles are parked at your own risk and we can accept no responsibility to any damage, accident or losses relating to any vehicles you bring with you.
You are not permitted to remove any items provided by Beyond Escapes from any of our premises or accommodation units. Your room will be checked following your check- out and if, as a result, it is found that you have removed any bath robes, towels, bedding, furniture, furnishings, artwork, electrical items, kitchenware or any other property belonging to Beyond Escapes, you will be charged for the full cost of replacing said items.
You are at all times responsible for the proper supervision of all members of your party that are under the age of 18. Where you have booked more than one lodge or apartment, there must also be an adult over the age of 21 residing in each separate lodge or apartment.
You are required to pay particularly close supervision to any children in your party while making use of any services or facilities that may present a particular risk or danger to younger guests. In particular it is important to note that our Beyond Escapes Experiences are located in rural areas that are often surrounded by natural countryside. Such rural settings present their own hazards and you are therefore responsible at all times for ensuring that any children in your party interact with their surroundings (whether that is tree climbing, being in close proximity to nettles and thorns or interacting with local wildlife, etc.) safely and appropriately.
If we, acting reasonably, consider that you are not adequately supervising any members of your party that are under the age of 18, we may ask you to leave our premises. In such circumstances we will have no responsibility to you for any unused services or additional costs or expenses that you incur.
We welcome pets at our property provided that they are well behaved and you inform us of your intention to bring a pet with you, at the time of booking. You are required to pay a charge of £25 per pet that you wish to bring with you during your stay.
If you do bring a pet with you during your stay you will remain responsible for that pet at all times. You must keep your pet under close supervision and must ensure that it does not cause damage to any of our property or otherwise present a danger or nuisance to any other guests, especially as small children are likely to be present on site. Where we, acting reasonably, consider that your pet is causing damage to our property or is causing a nuisance or harm to any other guest we will ask you to leave our property. You will also be fully liable for any losses that we incur as a result of such damage caused. Any altercations involving your pet and other guests will need to be resolved directly between you and the guest(s) and without the involvement of Beyond Escapes. In such circumstances we will have no responsibility to you for any unused services or additional costs or expenses that you incur.
If you bring a dog with you during your stay, you must ensure that your dog is properly vaccinated and micro-chipped.
You will also be required to use designated dog-fouling areas, to always clean up after your pet and properly dispose of any pet litter, at all times. Guests found not to adhere to this policy, including leaving pet litter in accommodation on departure, will be fined £25 for each incident.
Except where otherwise expressly stated in these booking conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we could not, even with all due care, foresee or avoid. These events can include but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, adverse weather conditions and all similar events outside of our own or the relevant supplier(s) control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.
We will have no liability for any personal injury that arises during your use of the services, unless any such injury is caused by our negligence. Please note that it is your responsibility to show that we have been negligent if you wish to make a claim against us.
The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the applicable excess on your travel insurance policy because we have advised you to have adequate insurance in place to cover any losses of this kind.
It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves strictly in accordance with the complaints procedure set out in these conditions.
We will not accept responsibility for services or facilities which do not form part of our agreement with you or where they are not advertised in our advertising material.
Please Note: we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services that you purchase from us.
Allergies: We would also request that you let us know, at the time of booking, whether or not you suffer from any allergies. While we will always endeavour to provide clear allergy information relating to both the food and Spa treatments that we make available as part of our Beyond Escapes Experiences, we can’t provide any guarantee that our Experiences will be uncontaminated from particular allergens, whether it is animal hair, peanuts, dust or otherwise.
Guests who are residing in any of our Beyond Escapes Experiences are permitted to order external food to be delivered to their accommodation, whether this is from a supermarket or a local takeaway. However, if you order food that is to be delivered to your accommodation, you are required to be onsite and present to accept the delivery. We will not accept deliveries on a guest’s behalf, nor will we accept any liability for food being returned or otherwise perishing if you fail to collect your delivery.
Smoking (including cigarettes, e-cigarettes, vaping, cigars, pipes etc.) is strictly prohibited in all Beyond Escapes accommodation and public areas, outside of the designated smoking areas that are allocated in each of our Beyond Escapes locations.
Any guests found to be breaching this policy may be ejected from our premises, at our sole discretion, and will also be fully responsible for any damage caused to our premises, as a result. Any guests that are found to be smoking in one of our accommodation units will also be liable to pay a £100 room cleaning charge.
These Booking Conditions and any agreement to which they apply are exclusively governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be subject to the exclusive jurisdiction of the Courts of England and Wales. If you live in Scotland or Northern Ireland you can bring legal proceedings in respect of the products in either the Scottish, the Northern Irish (as applicable) or the English courts.