Terravana would like to point out that this translation is provided for information purposes only. In case of a dispute, the French version of the General Sales Agreement will prevail.
The purchase of stays or dry called services (overnight stays in several accommodations, trips…) from the company TERRAVANA, “the agency”, leads to the client’s whole accession to the general conditions of sale and the unconditional acceptance of their entire clauses.
The preliminary information required by the articles L211-8 and R211-5 of the French Code of Tourism is made up of all the information contained on the Internet website www.terravana.com acting as e-brochure.
According to the articles L211-9 and R211-18 of the French Code of Tourism, in addition to the errata, the Agency expressly reserves the right to modify any part of its preliminary offer within the management capacity available (rooms, seating in tour, etc.).
The reservation must have been confirmed by the agency, at the time of booking if availability of accommodations or stays at the chosen dates permits.
The reservation will definitely be confirmed upon receipt of the deposit payment, along with the description signed by the client proving his acceptation.
Should no answer be received within 3 days, the reservation will automatically be cancelled.
The client cannot withdraw himself once the contract is concluded, even in the case of a distance sale (article L211-20-4 of the French Code of Consumption).
At registration, the client pays a deposit of 30% of the total amount of the price of the trip. The payment can be made by check, vacation checks, cash or wire transfer payable to “TERRAVANA”.
The client must pay the balance at the latest 30 days before the arrival date.
Default of payment within the here above mentioned time, and after giving notice by registered letter with acknowledgment of receipt, issued by the agency, which remained with no effect within the 5 days after the date of the acknowledgment, the contract will be deemed terminated by the client, and the agency will make under article 10 relating to cancellation fees.
When registration is made less than 30 days before arrival the client pays the total price of the trip.
The agency draws the attention of client with physical, mental or psychological health problems on the needed autonomy to carry out certain trips. The agency recommends medical examination prior to travel.
In case of a cancellation, the insurance premium, the cost of visas, when obtained, are not refundable.
Less than 30 days prior to arrival : 100 % of the total amount of the trip.
When the client does not appear at the arrival of the first provision of services at the time and place mentioned in his travel book, or if the client is unable to participate because the client did not produce the necessary travel documents (in particular passport, visa, vaccination certificate), the trip will not be reimbursed in any way.
The cancellation fees can be covered by taking out cancellation insurance.
Any modification of the travel contract, at the request of the client, more than 30 days prior to the departure date, leads to a 40€ handling fee, unless the request is justified by a external event to the contract which imposes itself on the contract. Any modification request, less than 30 days prior to the arrival date, is considered as an cancellation on behalf of the client, leading to the application of the cancellation fees mentioned in the article 10, and a new registration.
If within 30 days prior to arrival, the agency was to cancel the travel contract, it would have to notify the client by registered letter with acknowledgment of receipt and refund the sums paid for the contract.
When, before departure, because of an external event that imposes itself to the agency, the agency has to modify one of the key elements of the contract, it will notify the client as soon as possible by registered letter with acknowledgment of receipt.
The client can then either terminate the contract or accept the modification proposed by the agency. If the client wishes to terminate the contract, he will be able to ask for a refund of the total of the amounts paid. In both cases (termination or acceptation of the modification), the client will have to notify the agency within 7 days from acknowledgment of receipt here above mentioned.
If the client does not reply to this alternative trip or stay proposal within 7 days from acknowledgment of receipt, the client will be deemed to having agreed to the proposed modification. An addendum detailing the change or changes will be signed between the parties.
The prices mentioned on the Internet website www.terravana.com are examples of the prices applicable for the periods indicated. The price of the trip must be confirmed by the agency to the client upon registration.
For tours and stays, the fixed nature of our prices exclusively includes a set of services detailed in the description of each offering.
The description of each offer is given to the client.
The excursions or events scheduled and listed on the brochure or the description given to the client.
the cancellation, repatriation and luggage insurances.
Gratuities to be paid locally.
Transportation towards the meeting point. Transfers.
The « payable activities » are activities that are offered and organized by providers not linked to the agency. These activities, for which the client has free choice, are subject to the general conditions of sales of such providers. The information given by the agency is purely informative and does not involve the liability of the agency.
The prices under the contract are not reviewable, except in the following case: stay subject to a minimum number of participants. A supplement can be asked to the client to maintain the activities required to pay the minimum fee due to providers.
Triple or quadruple bedrooms are double bedrooms in which a third, or even a fourth, bed is added in the same space. The agency recommends, for parties of 4, to take two double bedrooms or designated family bedrooms.
The agency submits to the client a full and detailed description of the property, set in good faith, according to the information given by the owners.
The maximum number of people allowed in the rental (adults and children included) is also specified in the description. In case of an excess of people, the owner has the right to either refuse entry to the tenants, or claim an indemnity equal to the rent per extra person and per day of presence on the premises.
The information regarding the arrival conditions will be given to the client upon receipt of the full payment and the signature of the sale contract. It will specify where the keys will be handed over.
For Bed and Breakfast the access to the bedrooms is possible after 4pm. On the day of departure, the bedrooms must be vacated by 10am, even if the departure is in the evening.
For seasonal rentals: the keys will be handed over on Saturday/ or the day previous in the contract between 4pm and 6pm, and they will be given back, by the client, at the end of the stay between 8am and 10am at the latest.
The keys will be handed over to the client as soon as the security deposit has been made to the Hostess of Terravana on the day of the arrival (the amount having been previously defined in the description and in the sale contract).
The security deposit will be refunded after inventory of the premises. Exception is made when damages were caused to the property. The security deposit will be refunded within the legal period of 2 months, less the amount for any damages.
If the security deposit is insufficient, the client must pay the difference or ask his insurance to cover the expense.
For the day tours purchased on site, beverages and meals not mentioned in the description of the tour are not included.
The stages of the tour can be modified depending on local imperatives during which some of the planned destinations are temporarily impossible to reach. They can be reversed or shifted. However, the entire visit must be made whenever possible. The names of the accommodation are given for information purposes and can be replaced by others of similar category.
It is up to the client to informe himself and follow the formalities, before the deed is signed : the information regarding the different administrative, customs and sanitary requirements necessary to accomplish the trip and to cross borders, including for minors and pets.
It is up to the client to scrupulously respect those formalities, and as such bearing the costs and making sure that the full names mentioned on the travel documents match precisely the ones on their identity cards, passports or visas.
The agency will not be held responsible for any failure on behalf of the client to respect such obligations, in particular in case he’s denied access to boarding or disembarking and/or fined.
The agency does not accept the registration of an unaccompanied minor. As a consequence, it will not be reproached to the agency to refuse to sign a travel contract with an unaccompanied minor. Similarly, the agency cannot be held responsible if, despite this prohibition, an unaccompanied minor is enrolled, without its knowledge, to one of the travels or stays.
The agency is not responsible for any personal items that have been misplaced, lost or forgotten during the trip, the transportations or the stays, and recommends neither putting valuable personal items in luggage nor taking valuable personal items along.
The client can transfer his contract as long as it has not produced its effect, if the transferee meets the same conditions as him to travel or to make the trip or stay (identical accommodation options and boarding, same trip offer, same number of people, same children in the same age bracket).
The client cannot transfer its insurance or assistance contract. The client is obliged to notify the agency of his decision by registered letter with acknowledgment of receipt at the latest seven days prior to the date of commencement of the trip or stay.
The transfer leads to an additional handling fee of a minimum of 30€ per person. If the handling fees are higher than those listed, the agency immediately informs its client and provides him with the necessary justifications.
The information collected is necessary for the agency to process your order and may be transferred to our service providers, including when they are out of the European Union, in order to allow the fulfillment of the services ordered.
You are likely to receive commercial offers from the agency and its partners.
The client can object to this use through registered letter with acknowledgment of receipt. The client has a right to access and alter any personal information.
Being a strictly personal right, the right to access and alter information will only be exercised by its holder with proof of identity or its legal representative should it concern a minor or an incompetent major. It will be exercised through registered letter with acknowledgment of receipt.
No insurance is included in the travel contract. The agency strongly recommends the client to take out the offered insurance. The agency gives the client the details and information required under articles R.211-4 and R.211-6 of the French Code of Tourism.
The agency will be exempt from its liability when the failure or improper performance of the travel contract is due to either the client or to unforeseeable and irresistible act of a third party foreign to the provision of the services contracted, or to a case of force majeure.
In order to respect its professional liability, the agency has taken out an insurance provided, for an amount of guarantee, all damages included (physical, material and immaterial consequential or included).
Any claim for breach of contract or improper performance of the travel contract must be notified in writing to the agency as soon as possible, so that it can, whenever possible, provide a solution to the problem, within a maximum period of 15 days after the finding of the cause of complaint.
Regarding the case of the seasonal rental, in case of a claim, it must be made within a maximum of 48 hours after taking charge the premises so that the agency can directly assess the situation.
SARL Terravana would like to point out that only the French versions of the texts published in the Official Journal have legal force and that the translations are provided for information purposes only.