Trying to get a different phone with no results ... My family and I signed up for new service in July. I wanted the Kyocera Duraforce Pro * phone. I was told it was not available. I went back to try and get it, and was told it was still not available. When I went back a third time, I was told that it was too late to switch as I was past the ** day period. I wanted that phone due to the durability. I have broken this Samsung Galaxy S* phone * times since I have gotten it. Now the front and the back are both shattered. I have an appointment to have it fixed tomorrow, but I would rather have the Kyocera phone that I originally wanted, but was unable to get. I have been told that I have to wait for another year to get the phone that I originally wanted when I first signed up. There has got to be something you that someone can do for me. I guarantee you that I will break this phone Samsung phone again, and I will end up having to fix it again. Someone please reach out to me.
Make it so that I can get the phone I wanted originally.
* months as a new customer. Not really happy at the moment.
I have spoken with reps on the phone, and reps in the store to no avail.
We are waiting for GetHuman2032154 to fix the problem and share the solution with the rest of us customers.
GetHuman2032154 indicated the issue is not fixed yet.