There are several types of Products to select from, depending on the type of business you run. Most types have the same setup and tab configuration.
Note: Private tour & Private Charter types will only take one booking, and automatically become full/unavailable. The Merchandise type is useful for souvenirs, and does not require Extras, Scheduling, and Location settings.
Product Name: This can be up to 200 characters long, and should be unique.
Unique code: This is a unique code that you may use for your own records.This is an optional field, you do not need to enter this.
By person - You charge by the customer. This can be one same price for everyone, prices per category (Adult, Child...) or group prices.
By item - You charge by the item, for example bike or kayak hire.
Fixed - You have one single price per booking, which does not change based on quantities or participant numbers.
Important: If you have selected a Custom Product, or Rental type and need help with Per Day, Hour or Minute pricing, please click here to learn more. Additionally for Shuttle/Transfer type pricing with one-way and return pricing, click here to learn more.
Advertised price: This is the "from" price that will appear when linking to your product. Generally this should be the cheapest price available for the product.
Quantity: This is the unit you are using to count the quantities booked by this product.
Quantity Label: if you're renting out Kayaks you can change the label accordingly.
You can add several images that will appear as a gallery to your customers.
High resolution photos taken with cameras are generally too big and cannot be used. They must be resized before you add them to Rezdy.
Recommended image size is 1024px x 768px.
If ticked, your customers will have the option to buy this product as a gift.
Then you'll need to add the total number of days that the Product expires after.
When buying as a gift, the customer will receive a voucher code that can be used for a future booking.
This voucher code is automatically generated and added to your vouchers list.
Use special deposit rules: Tick this box to set a product specific deposit rule that will only apply to this product.
Add product-specific terms and conditions: allows you to add any product specific T's & C's that are outside of your main business booking terms.
If you have not yet created any extras; Click the Create new extra button.
Fixed dates & times: Allows you to select dates and times when this product is available. Gives you the flexibility to change the price and availability for each date/time, and to blackout dates.
Any date - Accept enquiries for any date: This means that a date is required, but the customer can choose any they wish.
Date not required for booking: For example if you sell open tickets that do not require a specific date.
There are 6 Availability options to select from, each option requires sessions to be scheduled in your Calendar.
This will create sessions with unlimited spots available, no limits or resources required.
Tick the Show availability details to customers box if you want your customers to see your availability online.
Tick the Enable waiting list for this product box if you want to allow your customers to join a waiting list, when this product is sold out.
Note: You can increase/decrease availability for any particular date/time within your Rezdy calendar at any time.
Adds a limit for each price option, that you can increase or decrease for any particular date/time easily on your Rezdy calendar.
Tip: Click here for examples on how and when to use this type of scheduling option.
This option will require Resources to be created and assigned to sessions.
Click here to learn more about creating Resources.
Adds a limit for each price option, that is dependent on resource availability.
Note: The Resources you configure here will be automatically added when you schedule your calendar sessions.
Link this product's availability to another one of your products.
Note: The parent product must use Fixed dates and Times and have sessions created in your calendar.
There are 3 options to select from, Calendar sessions are not required for your customers to book online.
Online your customers can book any date and any time they choose.
Online your customers can book any date, and not given a choice to select a time.
Method 1: Automatically - bookings are automatically set to a CONFIRMED status.
Method 2: Manually - bookings are set to a PENDING SUPPLIER status, requiring you to manually review and set to a CONFIRMED status later.
Method 3: Start manual then automatic - your bookings will switch from PENDING SUPPLIER to CONFIRMED only when the quantity has been reached. The below example means if a single booking is made with 4 or more participants: this booking will be automatically CONFIRMED. All bookings with 3 or less participants will be created as PENDING SUPPLIER and will need to be manually reviewed and CONFIRMED.
Important: This option is only available if you are using Fixed dates & times.
Method 4: Start automatic then manual - your bookings will switch from CONFIRMED to PENDING SUPPLIER only when the quantity has been reached. The below example means if a single booking is made with 4 or more participants: this booking will be automatically PENDING SUPPLIER. All bookings with 3 or less participants will be created as CONFIRMED.
This is the minimum amount of time that you require for an order to be placed, also called minimum book ahead time.
Before session start time - is useful for when you want to prevent bookings x amount of hours/minutes before the start of an activity.
Before session end time - is useful for when you want to take bookings throughout the day, even after the start time of a session e.g. tickets to attractions, zoos, museums, or hop on hop off type Products.
Enter the estimated amount of time.
Note: this will appear online to your customers as an approximate figure only.
Selecting product colors is useful for when you have many products, allowing you to easily identify them within your Rezdy calendar. This color is internal only, and will not be displayed anywhere online to your Customers.
Tip: darker colors are preferred, lighter colors will be difficult to see on the Calendar.
Marketing Information such as "How did you hear about us?"
Ask for each Participant - is used to obtain any and all information specific to the participants of the tour/activity, including dietary requirements, ages, and any other participant specific information.
You also have the choice to Ask for the information without making it Mandatory to answer. Making a question mandatory will not allow a booking to be made without the customer (Online Bookings) or Agent (Agent Bookings) first answering all mandatory questions.
Checkbox - have your customers check a box as an answer to a question.
Multi-line text - allow your customers to provide an extended answer.
Inline text (read-only) - allows you to create a text header or statement that is read-only.
Multi-Line text (read-only) - Allows you to create a read-only header as well as a body of text.
Custom Fields also allows you to set if a question will be public, or internal only.
Internal Orders: Only tick this box if you want the question viewable internally online.
This tab is where you can set the online visibility of your products. You can choose if a product can be viewed online only on your website, within the Rezdy Marketplace, or hidden from the public eye.
Categories - is where you set the visibility for this product on your website. By default, a Tours Category is created allowing you to drop all of your products into the one category.
Click the checkbox for each catalog where you want your product to appear.
Negotiated Rates - is where you set the visibility of this product to Agents who you have shared a Negotiated Rate with, in the Marketplace.
Tick the appropriate Negotiated Rate.
Promote in Marketplace: Untick this box if you do not want this product visible within the Marketplace. If this box is ticked, Agents can see this product and request a Negotiated Rate, but cannot book it.
Marketplace Rate - is where you can set the visibility of this product to any Agent within the Marketplace using the Rezdy automated payments.
Show this product's location to your customers.
Enter the address of the Business.
Drag and drop the marker to the location.
Note: if you are creating a Shuttle/Transfer type product, click here to learn more about From/To location settings.
Important: My Pickups is not supported with Shuttle/Transfer type Products.
This tab is optional, and allows you to add product specific information to the confirmation, reminder, followup, and payment request emails. If you simply want all products to have the same information within these emails; you can configure each email template separately.
Note: SMS is only supported for Notifications (confirmations), Reminders, and Followups. You cannot configure SMS alerts for payment requests.
Add information to confirmation emails - tick this box if you want to include product specific information to the confirmation emails. This will be added to the default information within the Confirmation email template.
Add attachment to emails - tick this box and upload any product specific attachments. If you have also added an attachment to your Confirmation email templates, your customers will receive both attachments.
Show a Rezdy generated QR Code for each Participant - tick this if you wish to have QR Codes to be shown for each of your Participants.
Send me an SMS when I get a booking - tick this box if you want to receive an SMS each time this particular product gets booked online. The SMS will be sent to the Mobile Number defined within your Edit My Profile page.
Send an SMS to the customer to confirm his order - tick this box if you want your customers to receive an SMS after they have completed their booking online.
Only ticking the Send a first reminder box: the reminder email will be sent based off your main template settings.
Click Customise: this is optional, and only required if you want to set a product specific message to be sent x amount of days/hours. Otherwise your template settings will take affect.
Only ticking the Send a follow-up Review Request box: the follow up email will be sent based off your main template settings.
Days before tour date: this will trigger an email a certain amount of days before the start of the tour/activity.
Days after order date: this will trigger an email a certain amount of days after the booking was made.
Tip: in the above example, entering 100% will basically request the entire remaining balance owed e.g. if the customer has paid a 20% deposit upfront, the remaining balance (80%) will be requested.
Tip: if you want to see how related products are presented online, or learn more; click here.
Enter the title and product description you wish to be used as key words for your website.