Parking Enforcement Services (PES) is an experienced and established service based division of Wilson Parking New Zealand Limited. We have a proven track record in providing monitoring and enforcement services. We currently provide our enforcement service across more than 500 car parks throughout New Zealand. We work closely with our clients to ensure our service falls within their service expectations. Our service is based on a willingness to be flexible in adapting the mode of enforcement to best monitor and minimise parking abuse.
The primary aim of our service is to free up bays in busy car parks so that genuine customers and clients can more easily find a parking space. Based on our experience, towing and wheel-clamping tend to be more aggressive with little room for the parker to appeal. PES takes the direct confrontation out of enforcing car parks as it is essentially breach notice issuing. PES and Wilson Parking are not a statutory authority. The notices are not a fine, nor a penalty or infringement, but a breach of contract fee to cover the cost of enforcing the terms and conditions of parking.
When a driver enters the car park they do so after accepting the terms and conditions (e.g. customer, authorised parking only, time-limited parking, parent or mobility bays etc.) as stipulated on the signage. Failure to abide by these conditions means that the parker is in breach of contract and, as per the terms of parking, a breach notice can be issued. The breach notice details the location, date, time and nature of the breach including the fee, plus it clearly outlines the payment options and appeal process and relevant timelines. PES also provides a highly experienced Customer Service Call Centre Team with skills in the appeal process and managing enquiries. Our Customer Service team members are Kiwi Host certified.
2) An additional level of security and customer service within the car park.
6) Appeals management. Our back-end Administration team handle all appeals and enquiries.
Wilson Parking New Zealand Limited is a member of the New Zealand Parking Association (NZPA) and a corporate member of the New Zealand Security Association (Inc.). Our individual PES officers are fully uniformed, trained and hold relevant NZQA Security Industry related certification and carry a Certificate of Approval, (COA). Parking Enforcement Services, as a division of Wilson Parking New Zealand Limited, is also a member of NZPA and an active participant in the Parking Action Group to improve existing codes of practice for Parking Enforcement. Both Wilson Parking and Parking Enforcement Services are signatories to the ‘Code of Practice for Parking Enforcement on Private Land ’.
Q. How do I appeal a breach notice?
A. Please refer to the back of the breach notice or our reminder letter on how to appeal. All appeals must be submitted in writing. This can be via this website, (see our Appeals page) or by post or fax. Please ensure you include your contact address with your appeal. Upon receipt of your appeal the breach notice wil be placed on hold until we can review and respond which we will do in writing within 5 trading days of receipt of an appeal.
Q. How do I pay my breach notice?
A. Please refer to the back of the breach notice or our reminder letter for payment details, or go to our Payment Page on this website. You can also pay by sending a cheque or money order including the notice to Pauling Enforcement Services, P 0 Box 8290, Symonds Street Auckland 1150. Or at any ANZ Bank Branch account no. 01 -01 02-0536383—05. You must use the parking enforcement notice number as a reference when making payment this way.
Q. l have lodged an appeal but have not yet received an answer by the payment due date?
A. In the unlikely event that you do not receive a response by the payment due date, feel free to contact Parking Enforcement Services by telephone to establish how your appeal is progressing. The phone number is 0800 727 536, 10:00am to 3.00pm Monday to Friday.
Q. Do you issue infringement notices, ﬁnes or charge liquidated damages?
Q. Are your ofﬁcers trained?
A. Yes, our ofﬁces have undergone extensive in-house training in conjunction with their own NZQA recognised secuity guard qudiﬁcatiors and also hold a security certiﬁcate of approval, (00A).
Q. Do you operate under any industry related codes of practice?
A. Parking Enforcement Services, a division of Wilson Parking New Zealand Limited, is a signatory to the Code of Practice for Parking Enforcement on Private Land – New Zealand.
Click here for a copy of the code.
Q. When is parking enforced?
A. Parking terms and conditions are enforced 24 hours a day, 7 days a week, 365 days a year.
Q. How am I supposed to know all this?
A. The terms & conditions of parking and enforcement costs are clearly displayed throughout the car park where the breach notice was issued.
Please note, on line payment does not incur Credit / Debit Card transaction fees.
You can pay your breach notice via Internet Banking or in person at any ANZ Bank Branch. Payments can be made to the account number: 01-0102-0536383-005. Please use the Breach Notice number in the reference field when making payment this way. Payments without a reference cannot be allocated.
Payment to Parking Enforcement Services can be made by Credit / Debit Card over the phone. Call 0800 727 536, provide your breach notice number and Credit / Debit Card details to our friendly customer service representative. This service is available between the hours of 10am – 2pm, Monday to Friday.
Please ensure you include the breach notice number, Payments made without a reference cannot be allocated.
Clicking the “APPEAL NOW” button at the bottom of the page and following the Online prompts Or by post to the below address.
Please note that all Appeals must be received in writing within 14 days of the Breach Notice date to be eligible for review. All appeals will be replied to in writing by email or post. Upon receipt of your appeal, your Breach Notice will be placed On hold until reviewed.
Authorse vehicles to park in your car park without restriction via our online portal.
Professional management of the enforcement of your car park.
Hand-held PDA Printed Notice Issuing and Licence Plate Recognition Camera Surveillance.
Professional enforcement of all car parks. All PES Officers are security trained, uniformed and certified.
Our back-end Administration Team handle all appeals and enquiries.
A highly experienced Customer Service Centre that specialises in the appeal process and manages all appeals and enquiries.
Our team gather key data in regards to your car park to help you utilise this for a better parking experience.
Regular reporting and ongoing liaison between your car park’s specific requirements and our enforcement operation.
We consult and manage all the signage that is required to meet the code requirements.