Thanks for joining us again for the third and final post in our series about changing legal software. Last week, we covered why change is hard and how to prepare for a software change. The week before, we covered why change is ethically necessary. Today, we cover how to actually execute a change. Once you’ve finished this post, check out our full eBook “Guide to Changing or Implementing Legal Software” for a full recap and concrete action plan documents.
Flexibility. Entering the implementation phase of your technology change with a flexible attitude and policy is critical to keeping staff frustration levels low. You must be willing to adjust your expectations around workload and office hours. Consider giving your staff more time to complete tasks and letting people go home early after a hard day of dealing with technology-related issues.
Time management. Schedule your time and the time of your employees wisely. Don’t overbook meetings and work on technology transition dates.
Raise awareness. If your technology change will impact customers let them know how they will be impacted and in what timeframe.
Integrate new technology. You should integrate your new technology into your existing processes. And check in with staff to find out what their new pain points are. What is working or not working with the new system integrations?