Below you will find information about connecting to the Evoenergy electricity or natural gas network. If you are unsure of any of the information provided, we encourage you to contact our general enquiries line on 13 23 86 before lodging any applications.
An electricity or gas retail meter needs to be installed and an agreement needs to be in place before we can turn the electricity or gas on at your premises. Your retailer is responsible for the provision of these requirements. A list of energy retailers is available on the Australian Energy Regulator's website.
Typically for residential premises and some small businesses.
Typically for small commercial and industrial customers.
Typically for large commercial and industrial customers.
A brand new (greenfields) residential connection.
Solar capacity is less than 30kW.
Register on MyPortal and apply online.
Submit service requests as detailed for basic electrical requests.
View all their submitted requests.
Are provided with a reference number.
Have a larger range of services available.
Allow users to receive and pay for Evoenergy service quotations online.
Receive automated schedule and status updates.
Edit and cancel requests online.
Including payment and quotation summaries.
For a new connection, we recommend that you arrange the natural gas connection through an energy retailer. This will ensure that from the time the gas is connected, you will be supplied natural gas by your chosen retailer.
Once your retailer submits a new connection application to us on your behalf, within 10 business days we will advise them if your connection is classified as either basic or negotiated. In the case of a basic connection, we will also provide your retailer with a connection offer.
Further information about natural gas connections is available.
A ‘basic connection’ is a connection requiring no extensions or modifications to the gas mains for an amount of gas up to 320MJ per hour (indicatively a cook-top, room heating and a hot water system).
Please read our model standing offer for basic connection for detailed information on the parameters and timeframes which apply to basic connections.
A non-basic connection is similar to a basic connection with the main difference being that the non-basic connection service is available where the site requirements for a basic connection service are not satisfied (for example, if the property is on a major road or there are unusual site conditions).
All new connections over 320 MJ per hour or which require mains extension are classified as negotiated connections.
The timeframe for providing you with an offer for a negotiated connection is 65 days after we receive a completed application. The timeframe for completing the connection work will depend on the specific connection requirements, and will be stated in the offer.
This includes negotiated residential connections where for example a main extension may be required.
Please read our Negotiation framework for more information on the process for negotiating new connections.
If you choose to install solar generation at your home or office a special connection request form will need to be submitted to Evoenergy by your installer. This can be done via MyPortal, or by completing this special connection request form. Your installation must comply with Evoenergy’s Service and Installation Rules.
What happens to the electricity in my house?
During the day, when the sun is shining, your PV array is producing and supplying electricity into Evoenergy's distribution network. Your house is supplied from Evoenergy's distribution network during the day as well as at night when the sun is no longer shining. If you have signed up for "green energy" with your chosen retailer, then the percentage of your energy you have nominated to make ‘green’ is being accessed only from the renewable energy in the network (for example solar and wind power).
What are my maintenance responsibilities?
You will need to have your installation tested every five years to check it remains safely connected to Evoenergy’s electricity network. Evoenergy will send you a reminder when this testing is due. Your installer or any licenced electrician can complete this testing. A copy of the current test form and the testing procedure are available.
What electricity tariffs can I participate in?
You can find the details of solar tariff arrangements by contacting your chosen electricity retailer.
Please read our solar safety fact sheet for more. Listed below are some links to useful sites where you can get more information on domestic PV power generation.