Package your order include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $100 replacement cost. For security reasons, do not write Diamonds anywhere on the outside of the box.
Items should be insured and packaged properly.
Items sent to our office without a RAN number, packages shipped beyond the 7-day return period, and packages that are improperly packaged or uninsured will be refused receipt.
Returned merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweler other than Skydell Design will not be accepted.
Engraved items that we personally engraved according to a clientÕs request.
Custom designed jewelry (special order) that we altered or personally made according to a clients designs.