I hear the bell ring and I know that Jacob needs some help. He’s on the front desk by himself and I can hear that someone has asked him to look for some books for them. I know that this is the one request Jake can’t fulfil - because he’s blind. He can see even less than the 80+ woman asking him.
The sweet little lady with a perfect blue rinse, immaculate clothes and well applied make-up asks if I can pick a book for her…Non –fiction.
In this library, this request is a little more abnormal than average.
A little trolley is kept near the front desk with a small selection of audio books. I check the woman’s reading profile – Feminist fiction, autobiography, biography, 20th century literature… not a lot to choose from.
I find a jackpot “Greer : the untamed shrew”, a biography of Germain… brilliant, oh, wait, her profile says she’s already had it.
Thankfully I find a copy of a biography of an Australian woman called “Mad Meg”, the subject code doesn’t fit her profile, but I take a risk.
“I’ve found some books for you”, I say, when she returns from the ladies.
“I’ve found some books for you” I say louder, bending down to speak in her ear.
“I have a biography of an Australian woman…”, pausing for a moment.
“That sounds great!” she says, sincerely.
I give her a choice between “Mad Meg” and memoirs of Arthur Conan Doyle ( he fits her literary interests).