We measure the success of our customers' database systems and applications based on 4 key factors: transaction performance; availability; capacity; and security.
In an operational environment, up to a certain point it is possible to improve the overall performance of a database system through configuration tuning and workload management. Performance tuning activities are normally covered by our support and DBA services, but we can also provide a system review which can help our customers to understand their performance characteristics in more depth.
Data management services extend the reach of our support services and they tend to focus on long-term or strategic improvements to these 4 key factors. For example, increasing capacity by 5% is operationally achievable whereas increasing it by 300% normally isn't.
Our aim is to help companies understand what is achievable in their current environment with the current level of investment and to assess what is required to achieve a strategic technical objective.