Due to the perishable nature of coffee, we do not accept returns or exchanges on Coffee purchases. Nevertheless, if you are dissatisfied with your coffee, an item arrives damaged, or an error occurs with your order, we would like to know about it. Please contact us with your concerns at orders@bristolnicaragua.com and we will do our best to ensure your satisfaction.
We want you to be satisfied with your purchase. All Returns or Exchanges on merchandise (non-coffee items) must be done within 30 days of the purchase date. Please email your order number, name, reason for a Return/Exchange, and the item and quantity you wish to Return/Exchange to orders@bristolnicaragua.com. We will contact you with information on how your return will be processed. The initial shipping cost cannot be included in the refund. Customers are responsible for paying the new shipping charges in full.