Why Bluetooth and Location Services?
With your permission, 'Location Services' allows Xplor to use your smartphones bluetooth feature to determine your approximate location to your childcare service, so you can securely sign in and out.
Xplor uses beacons that are tiny computers. They have a processor, bluetooth smart module, and temperature and motion sensors. Powered by a coin battery, they broadcast radio signals through built-in antennas.
When your smartphone is in range of the Xplor beacons they receive signals and Xplor can then respond by sending you a push notification to sign in or out.
This ensures that you cannot sign in or out remotely and must be at the service to do so.
If you do not see the location marker appear on your mobile device, here are a few steps you can take to troubleshoot.
Before determining that you need to troubleshoot, be sure to wait for at least 10 seconds with the app open to allow the beacon to interact with your device.
The Bluetooth beacons located at the service requires these 2 settings to be enabled to interact with your mobile device.
Some devices, particularly for Android, require a bit more time to communicate with the beacon at the service. For best results, launch the Xplor app and leave it open to speed up the connection.
To avoid any potential issues, it is a requirement to always use the latest version of Xplor. You can learn how to update the Xplor app here.
Xplor requires an active internet connection on your mobile device. We recommend using 4G mobile data or WiFi connection.
While not common, sometimes your logged session in the app is not registered properly. You can remedy this easily by logging out and logging back in.
I don't see my child when logging into the Xplor app.
Please contact your child's service administrator to link your profile to your child profile.
Please check that you have entered the correct password. You can reset your password online if you have forgotten your password.