We want you to be really satisfied when you shop with us. If your order arrives damaged or the quality of our product is not as you would expect, let us know so that we can fix it up for you.
All orders leave our warehouse in top condition, but we will happily replace them if they get damaged on the way to you.
Please contact us within 7 days of receiving the order and we will organise a refund or exchange.
If your order doesn't arrive within the expected time frame, please let us know (add a few extra business days to be sure).
In the rare event of an order being delayed or not arriving, we will contact Australia Post to investigate. If Australia Post is unable to find your order (they usually take 2-3 days), we will immediately send a replacement (at our expense).
If you receive your item and decide that it's not suitable, we will be happily organise a refund.
Please contact us within 7 days of receiving the order and we will organise a refund or exchange. We will check the condition of the item and then refund the full value of the product (please be aware that we won't refund the original shipping charge).
We're always looking to do even better, so if you have some feedback please let us know.
At Blue Dog, we've made a commitment to become as green as reasonably possible.
We buy electricity from renewable sources (such as wind, solar).
We recycle as much rubbish as we can.
We re-use as much packaging as possible.
We use low energy LED spot lights instead of low voltage spots as well as fluorescent lighting in our shop and warehouse.
Our staff only drive highly fuel efficient vans and cars.
We print promotional material on paper sourced from managed forests and recycled paper.
... And now many of the posters we source are printed on recycled paper as well as paper generated from managed forests.
Nothing more than greenwashing? Got a suggestion for something we can do better? Let us know.
We found the new Toyota Hi-Ace to be 30% more efficient than our previous (Ford Transit) van.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your orders, to keep you updated on your orders and to personalise your shopping experience.
Our secure servers protect the information using advanced encryption and firewall technology. Your personal information cannot be read as it travels to our ordering system. We may share aggregated statistics not linked to any individual about buying patterns, sales and other shopping information with our marketing partners. In order to improve our services to you, we ask some of our customers to voluntarily complete surveys. Survey answers are confidential. If you do not wish to participate in a survey, simply decline to participate when asked. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
When you place an order with us, all of your personal information, including your credit card details are encoded with 128 bit encryption. Our Web site uses Secure Socket Layer (SSL) encryption technology which creates a secure transaction environment on the Internet. This means, even if someone could intercept this information they would be unable to read it.
When you visit this website, the following information provided by your browser will be logged for statistical purposes only: the type of browser and operating system you are using; your top level domain name (for example .com, .gov, .au, .uk etc); the address of the referring site (for example, the previous site that you visited); and your server's IP address (a number which is unique to the machine through which you are connected to the Internet: usually one of your service provider's machines).
Please email office@bluedogposters.com with any wholesale enquiries that you may have.
Let us know your name, nature of business and contact details and we'll get straight back to you.