Established in 2002, Consumer Utilities Advocacy Centre is a specialist consumer organization that provides fair outcomes for Victorian energy and water consumers through policy and regulatory processes.
As Australia’s only consumer organisation focused specifically on the energy and water sectors, CUAC has developed an in-depth knowledge of the interests, experiences and needs of energy and water consumers.
Their work is guided by strong principles. Energy and water services are essential for health, wellbeing and social participation. Therefore, CUAC believe that consumer interests – particularly those of low-income, disadvantaged and rural and regional consumers – must be a primary consideration in the development and implementation of energy and water policy and in service provision. CUAC’s advocacy maintains a focus on the principles of affordability, accessibility, fairness and empowerment through information and education. CUAC supports informed consumer participation in energy and water markets.
CUAC’s advocacy encompasses both responses to government, regulatory and business consultation processes and the proactive identification of emerging consumer issues. CUAC take an evidence-based approach to advocacy, informed by the knowledge and expertise CUAC have built over more than a decade of involvement in energy and water reform. To further develop our policy positions, each year CUAC undertakes and supports research into topical electricity, gas and water issues. CUAC stay abreast of community needs through regular contact and work with non-government agencies, service providers and business organisations.