I am writing this review for my brother who is a quadraplegic who was being taken advantage of by several people. This bank cared enough to flag his accounts and watch the activity. They forced closed his account to help prevent any further theft. They looked out for his best interest. However, when these people moved his accounts to another bank, they were able to freely continue scamming him. I can't thank Santander Bank enough for going that extra mile. Banking here is like it was going to doctors 50 years ago when they made house calls. Their customer service makes you feel like you are part of a family. I find them to be very personable. I never have to wait long to speak with anyone. I would highly recommend this bank!
IMO the incompetence here is overwhelming.
Last fall it took them over 3 months to get me a debit card due to there own problems with updating my address in their files.
The latest issue is with a so called triple interest account. A branch member suggested I open this a couple years ago. Upon reviewing the paperwork it was discovered there was $5K max withdraw a month. This would not work for me so I withdrew all funds ASAP.................. A couple years later I was told this withdraw limit did not apply. I then asked if there were any other issues, fees etc. that I need to be aware of. IMO the only thing I was told was a $100 a month needed to be set up for an auto deposit to get the extra interest.......................... With this new info in hand I put money in it. 3 days later I get WACKED with a maintenance fee.................... A phone call drew the response of "I'll talk to the manager". A week passed and nothing was done. A letter drew a phone call but no explanation or fix was done..
I never had so many problems with all my other banks combined in over 45 years as I have had with Santander in 3 years.
Ironic in a way. I was considering transferring some major investments towards Santander. The few bucks that IMO they stole from me is nothing in comparison to what they could have had with the investment swing. Thank God I didn't make this mistake!!!!
I have had problems with customer service in two branches of this bank. They seem very unprofessional and one teller was even talking on her phone while I was at her window. In another branch a teller was texting while I was at the window and also talking back and forth with another teller. PAY ATTENTION, it's my money and I want all your attention on the transaction, not your latest date!!!