Steve is the UK’s top snagging & new build defects expert and has inspected thousands of homes throughout his career. Steve started his career managing customer care for a number of new build housing developers, but he became so frustrated with quality standards that he launched his own business representing homeowners and ensuring that the snagging defects in their homes were put right.
He has appeared on TV and Radio countless times to highlight the plight of new build homeowners suffering with snagging defects and to campaign for greater consumer protection, even taking a petition to the House of Commons in 2004 and campaigning to the Office of the Deputy Prime Minister.
Steve manages and trains all of our advisors and ensures that our snagging inspection standards are the best. He still undertakes some snagging inspections himself to ensure that he keeps abreast of current building standards and also carries out mystery shopping exercises on our team of advisors to ensure that internal quality is maintained to the standards we expect.
In 2009 Steve suffered a near fatal car crash, which very sadly and reluctantly forced him to shut down his previous company Inspector Home. We are delighted to report that Steve is back to his full strength and ready to take on anyone producing sub standard homes!
The Head Office team provide a range of back up services to ensure that the organisation of the company is managed to the standards of ISO9001.
You are welcome to visit our offices based in the heart of Bishops Stortford– please contact us to make an appointment.
Vanessa is very passionate about improving building quality and has appeared on GMTV & BBC News, campaigning for increased consumer protection in the new homes industry.
Vanessa is responsible for monitoring the quality of customer satisfaction in the new homes industry and all of our marketing & PR & website activities. Vanessa's background was originally in publishing - she spent 10 years at The Independent and 2 years at Reuters as Sales & Marketing Director on the magazine & web site.
All of our advisors have been selected for their experience and knowledge of the problems faced in the construction industry and they have all been personally interviewed, vetted and trained by Steve Nancarrow our MD to check their qualifications, knowledge and suitability for the position.