DEFINITION: General management and measurement of IT costs, operations, efficiency and effectiveness and its impact on the organization.
WHITE PAPER: In this white paper, discover how a digitalized HR environment can help businesses take advantage of disruptor-driven changes, empower their workforce, and meet customer demands. To learn more, download this white paper, and discover how the digitalization of HR can help innovate the present and prepare your business for the future.
WHITE PAPER: Customer demands seem to change with the seasons, so it's no surprise that 74% of those surveyed by IDG found it difficult to keep up. In this white paper, explore how organizations can keep up with shifting customer expectations, and improve their CX by moving to the cloud.
EBOOK: For energy utilities, transforming their field operations and systems with digital technologies can create substantial value. In this e-book, uncover how mobile workforce management in energy utilities can help energy organizations achieve digital transformation, and minimize risk while protecting valuable assets.
ANALYST REPORT: Download this total economic impact study from Forrester to learn about the potential ROI of ServiceNow IT Business Management (ITBM) software and explore the benefits, costs, and risks associated with and ITBM investment.