This topic contains 4 replies, has 2 voices, and was last updated by Laszlo 4 months ago.
What device are we talking about?
What is the firmware version on your Cymatic device?
What is the brand/type of the USB drive?
Did you format the drive with Cymatic device before you copy the content?
Did you format the drive with Cymatic device before you copy the content? = Yes, went through the set up procedure carefully.
Other. I have an X32 rack – remote control output from utrack is rj45 to a router. This router also has the RJ45 from the x32 rack remote control connected to it. One output from router to laptop for remote control of both units (x32 and Uteack card). Also connect to the router is a second wireless router for wireless remote control of both units. There is no usb connected to the utrack as the instructions state.
Think that is it, I can send pictures of screens and set – up, seems to be a common so a documented solution might help a lot of people.
I was advised not to buy a 3rd party card for my x32 rack for this very reason, non compatibility and poor support due to lack of product support, resource and knowledge.
I have sent you email to your support request.
The first step would be to check the device with the demo content from our website.