Five key insights on mobile experiences every business needs to understand.
Following a recent ANZ telco and technology event on connectivity, the internet of things and cybercrime I attended, I had to pause and think about what it all meant. I thought about it for a couple of days and in the end I came away with three key learnings.
Does the internet make business sense?
On August 14 it will be 20 years since the float of Netscape. For those of you of a younger vintage, Netscape was a browser once the dominant portal for access to the internet.
In an age of digital disruption and with the expansion of large global retail chains, traditional department stores – perhaps counter-intuitively – can attract more physical customers when they're better at luring virtual ones.
In the financial crisis there was actually little correlation between financial institutions which ticked all the boxes on regulatory compliance, across any number of measures, and those that failed or flourished.
A year ago, ANZ’s digital forum for insight, analysis, opinion and news was just an idea.
The upheaval in the media landscape has powered tidal growth in search and social media advertising spend which is showing no sign of abating. TV spending, meanwhile, remains strong in the face of new rivals like content streaming service Netflix.
ANZ's BlueNotes has received a major international accolade, the Excellence Award for Multi-audience Communication from the International Association for Business Communicators. BlueNotes celebrates its first birthday this month and this is the publication's second major award.
“Would you like fries with that?" We've all heard that phrase pioneered by a certain fast food chain. It's called suggestive selling and has been hugely successful in increasing sales and revenue for the organisation.
The digital revolution has completely shifted power in the marketplace from producer to the consumers in just 15 short years and as in all revolutions there have been winners and losers.
Social media is changing the world and one Australian start-up has shown just how successful a business can become by approaching it with an effective, if unconventional, strategy.
Disneyland and banks don’t have a lot in common. One is generally considered the happiest place on earth and the other is full of rides and costumed entertainers. But a new development at Disney is bringing the ambitions of both groups closer together.
What is digital? Is it data, platforms, an app? A website? Social? Content? The list goes on. And that's just beginning with the customer side of digital. There's a whole other list of questions when it comes to what is often called digitisation - transforming the underlying processes that support your business.
Death to the ATM – is it a matter of time?
A few of us can still recall our first tentative use of an ATM – an 'automated teller machine' - 35 years ago. The concept of accessing cash from your bank account via an unattended machine was then an alien concept that many people found somewhat confronting. Presenting a passbook at a bank branch counter to withdraw funds was how you got cash. And as with many technology led changes, there was suspicion of this newfangled device.
The natives are restless – what does it mean when data natives replace digital natives?
We are seeing a shift in generations, from those who grew up with the internet to those who have 'discovered' the possibilities of data. A shift from 'Digital natives' to 'Data natives'. Data natives expect their world to be 'smart' and to seamlessly adapt to them and their preferences.
Legislation that was written in an old world environment needs to be refreshed and modified.