The remote connection was denied because the user name and password combination you provided is not recognized or the selected authentication protocol is not permitted on the remote access server.
Solution Connecting to VPN server configured in Windows server 2003 was not an issue till Windows 8.1. Now connecting from Windows 10 client to the VPN server configured in Windows 2003 server is showing error.
” The remote connection was denied because the user name and password combination you provided is not recognized, or the selected authentication protocol is not permitted on the remote access server”.
After some research I found issue with the CHAP and MS-CHAP V2 is used in VPN Server configured in Windows Server 2003 and creating a new VPN connection from Windows 10 its not using CHAP and MS-CHAP V2 protocol by default.
Here is the some steps to create a new VPN connection from Windows 10 client connecting to VPN server configured in Windows Server 2003.
Step – 3 – Select VPN from the left menu and Add a connection, fill out the details like VPN Provider – Windows (built-in) put your user credential, server name and address, Keep VPN type as Automatic.
Step – 8 – Now you can connect from Windows 10 client to VPN Server configured In Windows Server 2003.
Windows 10 client by default does not use this CHAP and MS-CHAP V2 protocol setting, so you will get the above error connecting VPN to the VPN Server configured in Windows Server 2003.
71 Comments on this post.
Finally the answer to my problem! Thank you!
Had to go to the Control Panel to get the Internet Options. Internet Options was not showing on my VPN settings page.
I want to thank you for such a well written article explaining the problem as well as the solution! It grinds me that Microsoft doesn’t think of these things – and their technet community was a waste, suggesting the router is the problem. Thank you, thank you, thank you!
Thank you! This option worked for me.
Thank you! Up to now I have been installing Windows 7, setting up the VPN and then upgrading to Windows 10!
I don’t have “Internet Options” at the bottom of Step 4. How do I enable that?
I followed the steps, but I am not sure if I did it right. I am using ZenMate, and instead of using Microsoft built-in I did it under ZenMate, and I am still getting that error.
Can you please share the error, screenshot of error in mail. Will be better to solve the issue.
you the man – cool, works!
I did everything you said but I’m getting the same error.
Hi Roggie, Sorry to listen that you are still getting the error after doing all the above steps… Seems something missing which will be fixed soon.
After I do what you suggested I’m still experiencing the same problem.
I hope you can help with this issue.
Can you please ping to the vpn server IP and with another user log in credential.
The server is working ok. I have another computer connected to the vpn without any problem.
Question: Can 2 computer be connected to the VPN with the same username and password?
Yes … 2 computer can connect to the VPN using same user name and password provided there is free IP from the IP pool assigned.
ANYBODY TELL ME HOW TO RESOLVE THIS??
I finally got this computer connected to the vpn. Now I need to access a shared folder in the service and I have no idea what to do.
Hi Reggie.. Nice to hear from you that you are able to connect to VPN now.
Maybe it will ask you for user credentials you have in the computer you are trying to connect to.
to check your future posts!
I tried what you suggested and I still cannot connect. All Windows 7 laptops can connect but not Windows 10 Pro laptops. I get the error “The remote connection was not made because the attempted VPN tunnels failed. The VPN Server might be unreachable.” I can verify Windows 7 PCs have no problems connecting.
Followed the same steps but getting same issue again.
to leave a comment. I saved your blog in my rss feed and shared it on my Facebook.
AMAZING! Thank you!!! Suggestion to others = read carefully and ensure in the original VPN setup as well as the “Internet” place outlined above all information is correct. My domain name was different in each place. Read carefully, follow the CHAP allowed step (but do not check the automatically use Windows and login name).
I did what you told me to do from guide and I still got the same problem. The remote connection was denied because the user name and password combination you provided is not recognized or the selected authentication protocol is not permitted on the remote access server.
Please suggest what changes I could make. Thanks!
Have the security setting set to ‘Automatic’, still same error!
Worked for me too. Thank you ever so much.
Thanks for sharing this fix!!!!!
Glad to know Thull !
Hi Durga! I was connected normally to VPN when all of a sudden it got disconnected and i can’t connect again (When i connected first time i followed the instructions that my provider gave me). Even after creating my self a VPN Connection following your commands i still get the same problem: The remote connection was not made because the attepted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly. Any help?
Have you checked once with VPN provider, if there is any issue. as you said you were connected and now you are not able to connect.
I have tried above options but still not able to accomplish this. Can you share your phone no. so that I can call you directly?
Hello there sir! Your guide helped me after weeks of not able to connect to VPN!
Thank you for sharing and may you have a bountiful future in your career.
But my boss has a simliar problem.
Do you think its windows? The boss is running Windows 10 Pro. On my Windows 10 Pro laptop my VPN works fine.
I do want to know if you are also connecting to the same VPN and its working without any issue?
then try with other internet connection, sometimes VPN throws wired error due to restriction on the specific ISP.
I have tried the above and also uninstalled and reinstalled the WAN miniport. Then it worked for a while and now it does not work again. Do you think it could be Windows? I am not in favour of Reloading Windows at all as he is very difficult type of person.