On NAB social media, we invite you to share your experiences, suggest improvements and chat.
We're available to chat Monday to Friday, 8am-7pm and weekends 9am-5.45pm (AEST). Before joining the conversation, we ask that you please review our community guidelines below.
Like our page for responsive customer service and keep up-to-date with NAB.
Connect with us for responsive customer service and keep up to date with all things NAB.
Keep up to date with NAB news; find career opportunities or get insights for your personal and business banking.
Subscribe to get the latest updates, including our involvement in local communities, important announcements and a first look at our major campaigns.
At NAB, we want to create a safe space on social media for two-way conversations with our customers. Sharing questions and feedback is encouraged. To ensure our pages remain welcoming and safe, please keep the following community guidelines in mind.
We love to hear from our customers and the community, and welcome contribution, feedback and healthy discussion.
Keep in mind that NAB's Facebook, Twitter, Linkedin and Instagram pages are public, which means that in most instances, anyone can see your posts. They may even show up in search-engine results.
Our social media accounts are managed and moderated by a dedicated team of NAB employees. Comments and posts on our page are monitored and reviewed to ensure they comply with our policies, and while we make every effort to respond in a timely manner, we may not reply to every comment.
Also note that while we welcome comments from everyone, it is important to note that posts on the NAB's social media accounts do not necessarily reflect the opinions of NAB, nor does NAB confirm their accuracy.
To help keep our social accounts a safe, enjoyable and respectful space, we have the following community guidelines in place. Follow these guidelines to help keep things on track.
Stay on topic and add to the discussion in a meaningful, relevant way.
Use common courtesy and be respectful of others – we won't tolerate any discriminatory or offensive comments, or personal attacks on others. Read more below for the types of comments we will moderate or remove.
Keep your personal information secure – please don't include any private or sensitive information (such as your bank account details, NAB ID, birthday, home address, phone number, driver's license, or tax file number).
We will never ask you to reveal personal information publicly over social media. If you appear to receive a request for personal or sensitive information (such as your password or PIN) - please don't respond. Instead, help us to maintain your security by forwarding any such request to spam@nab.com.au.
Don't post or transmit material you don't have the right to post or transmit under law (such as copyright, trade secrets or securities) or due to your personal contractual or fiduciary relationships.
Only submit your own original content, and don't post someone else's copyrighted work.
Our social media pages may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy.
NAB reserves the right to ban any user from our page without prior written notice or consent for violations of community policies. Any comment(s) posted which we deem to be criminal in nature, or instigates or implies violence toward oneself or another may be reported to the proper authorities.
By using or accessing this page, you also agree to comply with the social media platform's terms and conditions – each platform has their own available on their site/s.
Profane, obscene, inappropriate, disruptive, violent or unrelated.
Indecent, sexually explicit or pornographic material of any kind.
Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organisation.
Discriminatory comments or posts that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation or disability.
False, inaccurate, libellous or otherwise misleading in any way.
Off topic - or that doesn't add to the overall experience of our page, including solicitations.
Identical posts by the same user or multiple users (a group of people sending identical messages or one person submitting under different aliases). In the case of identical posts, we will leave the first submission and delete the duplicates.
Please note that our Facebook page is moderated by NAB employees. We'll make every effort to respond in a timely manner; however, we may not reply to every comment.
If you're a member of the media, please visit our NAB news newsroom at news.nab.com.au for more information and press contacts.
By submitting any content to our social media pages, you warrant and represent that you're the copyright owner of the content or that the copyright owner of the content has granted you permission to use such content consistent with the manner and purpose of your use.
Using our Facebook page to distribute unauthorised copies of copyrighted material, including photos, artwork, text, recordings, designs, computer programs or derivative works of such programs is strictly prohibited and subject to removal.
Using our social media pages to distribute unauthorised copies of copyrighted material, including photos, artwork, text, recordings, designs, computer programs or derivative works of such programs is strictly prohibited and subject to removal.
Please note that by posting comments, posts, tagged photos, videos, ideas, or any other content on our social media pages, you're granting NAB nonexclusive, worldwide rights to republish, redistribute, or otherwise use this content in perpetuity in any way we see fit. This could include, but is not limited to, marketing and advertising materials.
To protect your privacy and the privacy of others, please don't include personally identifiable information such as your bank account details, birthday, home address, phone number, driver’s license, or tax file number, email address or phone number in any comment or post. If you do include personally identifiable information in your comment, your comment or post may be deleted to protect your personal safety.