We are aware that financial terms can sometimes be confusing. So, we have developed some frequently asked questions to assist you in better understanding the Digicel MyCash Prepaid Mastercard. Please feel free to contact us if there are any further clarifications needed at 1-888-880-6842.
What is Digicel My Cash?
Digicel MyCash is Prepaid Mastercard and mobile app enabling customers in the United States to deposit, send, and spend money more conveniently and directly from their card linked to their mobile phones. To gain access to the full suite of Digicel MyCash services, you must open a Digicel MyCash account. When you open a Digicel MyCash account, you will receive a Digicel MyCash Prepaid Mastercard issued by Metropolitan Commercial Bank (member FDIC) and you will have complete access to other Digicel MyCash services using the Digicel MyCash mobile app.
What are the benefits of using Digicel My Cash?
Your Digicel MyCash Prepaid Mastercard is accepted worldwide, online or at retail locations anywhere that accept Mastercard.
The card is a prepaid card (you can only spend funds you have loaded into your account) so there’s no danger of overspending or exceeding limits).
You can send and receive money to and from other Digicel MyCash Prepaid Mastercard holders and app users in the U.S.
Sending money and receiving money happens instantly.
Is Digicel My Cash a bank?
The Digicel MyCash Prepaid Mastercard and mobile app is a bank-sponsored product by a New York State chartered bank, Metropolitan Commercial Bank (member FDIC). Your Digicel MyCash Prepaid Mastercard is FDIC insured and has been issued to you by Metropolitan Commercial Bank (“MCB”). MCB is responsible for affecting the settlement of all transactions that may arise as result of you using your Digicel MyCash Prepaid Mastercard using the Digicel MyCash services mobile app.
How much does Digicel My Cash cost?
It is free ($0) to open a Digicel My Cash account and there is $0 cost to you to receive a Digicel My Cash Prepaid Mastercard. There are fees associated with the usage of the card, international money transfers, and general account maintenance. See Schedule of Fees and Limits for additional details in Appendix 1 and your Digicel My Cash Prepaid Mastercard Cardholder agreement for full details.
How much money can I have on my Digicel My Cash account?
The maximum allowable account balance at any given time is US$2,999. Daily limits apply to the amount of money you can add to your account which may affect your account balance. See Schedule of Fees and Limits in Appendix 1 and your Digicel My Cash Prepaid Mastercard Cardholder agreement for full details.
How much money can I spend on my Digicel My Cash account?
Money transfers—domestic transfer is $2,999 daily.
In addition to the above money limits, there are also limits to the number of times you are allowed to withdraw cash at an ATM; make purchases with your card; and transfer money from your account. Your cumulative monthly account limit is US$ 6,000. See Schedule of Fees and Limitsin Appendix 1 and for full details see your Digicel My Cash Prepaid Mastercard Cardholder agreement for full details.
How do I sign up for a Digicel My Cash Account?
Download the Digicel MyCash mobile app from Google Play or Apple App store onto your smartphone device. Open up the app and proceed to register for your account and Prepaid card. For assistance, you can also call customer service at 1-888-880-6842.
What information/document do I need to provide?
Your Digicel My Cash Mastercard Prepaid card will be mailed directly to your registered address once you have successfully completed the registration and account opening process.
Why do I need to provide all this information to open an account?
U.S. federal law requires us to collect information to verify account holder’s identity before a Digicel MyCash account can be opened. The information you provide is strictly confidential and will not be shared or disclosed without your approval ( unless required by law) other than to persons to whom disclosure must be made for purposes of processing your transactions. These persons are bound by confidentiality agreements when handling your information.
For assistance with activation, you can call customer service at 1-888-880-6842.
Yes. You can deactivate your card at any time by logging into your Digicel MyCash account and following the instructions on card deactivation. Deactivation of the card will block you and any person in possession of the card from using the card to make transactions. If you would like to re-activate your card after deactivating the card, you may do so directly from the mobile app. If you think your card has been compromised or lost, you should deactivate the card immediately and contact customer service at 1-888-880-6842 to request a new card.
Is Digicel My Cash safe?
Your Digicel MyCash account is secure and the funds in the account are insured to such amounts as are authorized by FDIC. The security of your Digicel MyCash account is very important to us. While we have built (and will continue to work hard on building) many security measures to safeguard all Digicel MyCash accounts, we also recognize that regardless of our efforts, security breaches do happen that may not be in our control. In such instance, we shall make all efforts to ensure your money is secure. Please review your Cardholder Agreement carefully as your rights and our liabilities are outlined and subject to the terms and conditions of that Agreement.
If I lose my phone can someone access my Digicel My Cash account?
Access to your Digicel MyCash account is secure and can only be accessed with your Digicel MyCash account password. To prevent another person from accessing your account, never share your Digicel MyCash account password with anyone.
If you think your card has been compromised or lost, you should deactivate the card immediately and contact customer service at 1-888-880-6842 to request a new card.
What if I see a transaction I don’t recognize on my Digicel My Cash account?
If you see any transaction in your account that you did not authorize, please contact customer service immediately at 1-888-880-6842 to report on unauthorized transaction.
If I have any issue with my account, who do I call?
While many issues can be resolved via the Digicel MyCash mobile app, you can always contact customer service at 1-888-880-6842 for support. Customer Service is provided by Boom Financial, the designated Program manager of Digicel MyCash service App and a majority-owned entity of the Digicel Group.
Your Digicel MyCash account has an account maintenance fee of $2 per month. $2 will be deducted from your account at the end of the 30-day cycle. (Example: if you sign up on April 1st, you will not be charged $2 until May 1st.) You must maintain adequate funding in your account to avoid the account from going into a negative balance. When your account has a negative balance, your account will be blocked from making transactions until you load funds into the account and the balance becomes positive. See Schedule of Fees and Limits in Appendix 1 and your Digicel My Cash Prepaid Mastercard Cardholder agreement for full details.
Does the card have a signup fee?
Is there an interest rate on the card?
Your Digicel My Cash Prepaid Mastercard is a prepaid product and does not charge interest on the account.
Your Digicel My Cash Prepaid Mastercard is a prepaid product and is not an interest bearing account such as a saving account or depository account.
Is there a fee to replace a card?
How does Digicel My Cash handle my account security?
Why do I need to provide an ID to register?
U.S. federal law requires us to collect information to verify every account holder’s identity before a Digicel MyCash account can be opened. Having an ID tied to your account helps to safeguard your account. In addition, we also use your Identification card to validate all of your personal information and to make sure all the information has been entered correctly.
If you think you have made an error in sending money to the wrong individual or would like to cancel a money transfer, you must contact customer service at 1-888-880-6842 immediately and before its withdrawn or used by the recipient. We will try to assist in cancelling the transaction and return the funds to your account. We are unable to do anything if the funds sent in error to the unintended recipient have already been removed or used.
Can I have more than one Digicel My Cash account?
You can only have one Digicel MyCash account in your name. Each Digicel MyCash account is associated with only one SSN or ITIN, so each person can only have one account.
Do I need a mobile phone number to use Digicel My Cash?
You can only register for a Digicel MyCash account if you have a mobile phone number. Your mobile phone number is very important as it allows us to uniquely identify you as the account holder and maintain the security of your account.
Can I open a joint account with Digicel My Cash?
You can only register and have one Digicel My Cash account in your name.
How old do I have to be to have a Digicel My Cash account?
You need to be at least 18 years old to open a Digicel My Cash account.
What kind of a smartphone do I need for Digicel My Cash?
The Digicel My Cash app operates on devices with Android 4.1 and Apple (iOS) 8.1 or later versions. The Digicel My Cash app is available in both the Apple App and Google Play Stores.
Does someone need to be a Digicel My Cash user to receive money?
Yes, you can send money to any user if you know the user’s mobile phone number, the recipient must have already successfully completed the Digicel My Cash registration and have linked his/her Digicel My Cash Prepaid Mastercard before he/she can access the funds received.
Digicel My Cash Prepaid Mastercard is a prepaid product and does not require your credit history.
You can check your account balance and view your transaction history by loging into your Digicel My Cash account on the mobile app at no cost. You are also able to check balances via ATM but fees may apply so we encourage you to view your balance in the app.
How do I get money on my Digicel My Cash Mastercard?
Where can I make purchases with the Digicel My Cash Mastercard?
You can make purchases online and at any retail location accepting Mastercard worldwide. You can withdraw money at any ATM worldwide bearing the Cirrus logo or at any 50,000 AllPoint network ATMs in North America.
All your account information including account balance and transaction history is available on the Digicel MyCash mobile app. You may request monthly statements to be sent to you by contacting Customer Service at 1-888-880-6842.
Your Digicel My Cash Prepaid Mastercard is valid for 2 years as indicated by the expiration date on the front of the card. When the card expires, we will automatically send you a new card with no cost ($0) to you.
Can I get credit on this card?
Your Digicel My Cash Prepaid Mastercard is a prepaid product and does not provide for credit or extend credit. You can only spend what you have funded on your account.
What happens to my account if I do not use my Digicel My Cash card?
If you do not make or have any transaction on your account for 90 days, the account is considered to be inactive or dormant. If your account is dormant, we reserve the right to close your Digicel My Cash account, deactivate your Digicel My Cash prepaid card, and refund you your money. Please carefully review your Cardholder Agreement as terms and conditions are outlined for the use of the Digicel My Cash Prepaid Mastercard product.
Can I transfer Money between other Prepaid cards?
While you can send money to any user if you know their mobile phone number, the recipient must successfully complete Digicel My Cash registration and have a Digicel My Cash Prepaid Mastercard account before he/she can access the funds received.
Can someone else add money to my prepaid card?
For your account security, we advise that you and only you should be in possession of your Digicel My Cash prepaid card at all times, including when loading cash at a retail location. Any direct deposits setup should be in the name of the account holder and not in the name of family or friends.
Can my card be used internationally?
You can make purchases wherever Mastercard is accepted and withdraw cash at any ATM terminal bearing the Cirrus logo or the AllPoint logo.
How do I close my account and get my money back?
Contact Customer Service at 1-888-880-6842 to inform us of your intention to close your Digicel My Cash account and request a refund of your money. By closing your account, any remaining balance in your account will be refunded to you by mail in form of a check.
Please note: there an administrative fee of $2 to close your account. $2 will be deducted from your account balance and the remaining amount of your balance will be refunded to you in form of a check. We will mail you the refund check to the registered address we have on record and you should expect to receive your refund within 10 business days from the date you submitted the request. See Schedule of Fees and Limits in Appendix 1and your Digicel My Cash Prepaid Mastercard Cardholder agreement for full details.
When your transaction exceeds a daily load limit, whether it is the total dollar amount that you have loaded or the total number of times you have loaded within a 24-hour period, the load will fail and the funds cannot be credited to your account. You must wait 24 hours before you can load again. See Schedule of Fees and Limits in Appendix 1 or your Digicel My Cash Prepaid Mastercard Cardholder agreement for full details.
Can agents access my account information?
Yes. When you call our customer service and support center, our agents will need to access your account information in order to better assist you. Agents are permitted to only view your account information. Agents cannot make transactions on your behalf or perform any function affecting your account balance. For the security of your account, all actions taken by the agent during the call are documented and recorded.