A good business phone system doesn't just stick a phone on every desk so your staff can make and take calls. Today's systems come with a range of features that can help businesses work more effectively.
For example, a system that has a voicemail to email feature can be really useful. How does this feature work and how will it help your business?
A system that has voicemail to email capability works like regular voicemail. It takes a voicemail message when one comes into a phone. It then gets a bit clever. This message can be accessed via voicemail retrieval as usual; however, the system also turns the content into an email. This is then automatically sent to the email address registered with the phone number.
Adding this feature gives you some specific business benefits. For example, it makes it easier for your staff to respond to messages quickly.
While some people are good at checking their business phones for voicemails, some forget to do this. Urgent messages may go unanswered for a while. People are, however, much more likely to notice incoming emails. This ensures they respond quickly to messages. Your clients will be impressed at how efficiently you deal with queries or problems.
Plus, if you have some employees who spend a lot of time out of the office, then they aren't always around to check their voicemails. Having an email sent gives you a back-up if they forget to check voice messages. They can receive emails on their laptops or mobile phones, both of which they'll regularly use on the road.
Having voicemails converted to email also gives you a record of voice messages. If you don't have this feature, then voicemails are gone forever once they are deleted. If you have a dispute with a client who says they left a message telling one of your employees something, and your employee denies that they said it, then you can just check the email to see who is right.
Voicemail to email is just one of the useful features you can build into your business phone system. To find out about other options that may also help you be more productive, contact your business phone company. They can talk you through all the available options so you can choose the features that will be most useful.