"How likely are you to recommend Unos.org to a friend or colleague?
Unos.org's promoters are those who respond with a score of 9 to 10, and they are likely to create most value, such as buying more, remaining customers for longer, and making more positive referrals to other potential customers. Detractors, responding with a score of 0 to 6 are believed to be less likely to exhibit the value-creating behaviors.
The Net Promoter Score of Unos.org is a number from -100 to 100 calculated by subtracting the percentage of detractors from the percentage of customers who are Promoters.
Is Unos.org's estimated NPS of 60 considered to be good?
Consider an example: If Unos.org sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
Therefore, comparing the NPS score of Unos.org with your own without any further context is not that useful.