Mobile Money is quickly changing the nature of financial service provision – with promising opportunities to reach more customers and offering a more complete suite of relevant products. However, providers face multiple obstacles leveraging this opportunity – platforms are not always accessible, customers are difficult to serve on digital-only channels, and ad-hoc partnerships pose obstacles many providers find difficult to surmount. This is a training program that pulls together real examples of organizations that are or have gone through the transformation process as a result of structured and innovative process.
Module 1 : Recent developments in Mobile money and Inclusive Finance.
Module 2: The Mobile Money Ecosystem.
Module 5: Implementing a Mobile Money system.
Module 6: Fraud and security issues on mobile money.
Module 7: Customer services perspectives.
Airport pick up and drop off will be provided.