OwnerRez allows vacation rental owners to manage all the listing sites such as HomeAway, TripAdvisor or VRBO from a centralized location by directing the enquiry traffic flow. The product eliminates the paperwork required to manually handle reservations, record & accept payments and manage task scheduling.
With the help of OwnerRez, property owners can set up variable pricing that depends on factors such as seasons, weekdays, events and so on. Users can enter the date ranges for the high & low seasons and set variable rates for weekends and weekdays. Extra fees can be added for adults and pets with the help of rule setting, fully configurable by users. OwnerRez has the capability to manage multiple properties of the same owner located at different places. The solution further offers various templates and themes to customize look and feel of quotes and emails.
OwnerRez does not require any software to be installed on the user’s computer but can be accessed through any web browser on a PC, Mac or smartphone. Data is backed up every night and stored by two devices at separate locations thereby ensuring the safety of data in the event of any natural disaster or loss of power. Additionally, credit card data is transmitted through SSL 256-bit encryption.
Before retiring and managing my rental property I was in the IT department of a large hospital for 40 years, involved in application development, vendor application management and a technical systems engineer, MCSE, CNE, CCNA, VCP. So I have had a lot of experience with software and systems. I had been using another property management product for a year that was absolutely horrible and had zero enhancements to the product while I was with them. The main reason that I chose this product to begin with was that it offered me the ability to offer my guests property damage protection and trip cancellation insurance for a property owner that has only one property, all the other products required the owner to have/manage at least 5 properties. After test driving the product for the free trial period I quickly found that this product was for me and dumped my prior vendor like a hot potato. The system is rich in all the major features that a property owner could ask for like a large number of payment methods, legal agreement integration including guest online signing, email templates, triggers and tracking, listing site integration, travel insurance, property damage protection and a host of others. The owners/developers of this product actually do listen to their customers, I have been with them for a short 5 months and have seen a number of enhancements in that short time. Their response time for questions is very quick and they have answered all my questions. I highly recommend this product. The setup process was straight forward and includes a Setup Interview to make sure that you configure the minimum configuration to get things going. After you have configured the system they also include an import feature so that you can import all your information from excel to make the transition a breeze. You are able to modify an invoice on the fly before sending the quote to the guest to include additional line items like a Special Discount, change a charge, delete a line item, etc. You have complete control over the invoice and how it will be presented to the guest, absolutely fantastic.
The setup process was straight forward and includes a Setup Interview to make sure that you configure the minimum configuration to get things going. After you have configured the system they also include an import feature so that you can import all your information from excel to make the transition a breeze. You are able to modify an invoice on the fly before sending the quote to the guest to include additional line items like a Special Discount, change a charge, delete a line item, etc. You have complete control over the invoice and how it will be presented to the guest, absolutely fantastic.
The rates database is separate from the seasons database and I feel if the rates were included in the seasons database it would make the setup process a little easier.
Thanks, Chester! We appreciate having you as a customer! Lot of great new features just around the corner.
First time using software, upgraded from paper calendar & Excel spread sheets. Hallelujah!
Saving a ton of time, and increasing occupancy by reducing booking friction. Also saving my sanity by avoiding double-bookings. The software is easy to use for a novice user (like me), and Customer Support is there every step of the way. I am a sole proprietor, and the demands of the business and increased complexity of the market made it impossible to continue our old ways. I liked finding software created by someone in the business and a company that had been in business for a while. Every time I had a question, one of the rep was there to answer and respond. I am not sure he sleeps. It's a big risk to take all of your data and your process and turn it over to a company. I spent about two years looking, researching, and reading reviews. Our family has been in this business for 46 years-- we've stayed in business by being careful. OwnerRez was the single best purchase we've made since we started a website in 2004. The "book it now" button has decreased booking friction and we've picked up some bookings I'm sure we wouldn't have had with our old process. Our long-term customers like the ease of looking at the calendar on line, reserving, and paying, all in one shot. The graphics are clean, and the process is intuitive. Yes, it will take some getting used to if you are accustomed to paper calendars and Excel spread sheets, but it is well worth the investment in time.
The software is easy to use for a novice user (like me), and Customer Support is there every step of the way. I am a sole proprietor, and the demands of the business and increased complexity of the market made it impossible to continue our old ways. I liked finding software created by someone in the business and a company that had been in business for a while. Every time I had a question, one of the rep was there to answer and respond. I am not sure he sleeps. It's a big risk to take all of your data and your process and turn it over to a company. I spent about two years looking, researching, and reading reviews. Our family has been in this business for 46 years-- we've stayed in business by being careful. OwnerRez was the single best purchase we've made since we started a website in 2004. The "book it now" button has decreased booking friction and we've picked up some bookings I'm sure we wouldn't have had with our old process. Our long-term customers like the ease of looking at the calendar on line, reserving, and paying, all in one shot. The graphics are clean, and the process is intuitive. Yes, it will take some getting used to if you are accustomed to paper calendars and Excel spread sheets, but it is well worth the investment in time.
I honestly cannot say enough good things about OwnerRez as both a software and as a company. Having been in business for many years in both the technology and manufacturing realms and now in vacation rental management, I have a real appreciation for quality customer service. The service and technical support offered by this company truly sets the bar for others. I continue to be blown away at the speed and thoroughness of their responses even at late hours, on weekends… you name it! Now the software – just WOW! OwnerRez has saved our company so much time and energy. From calendar syncing, guest communication, automated emails, an amazing variety of reports, integration with other platforms (VRBO, Airbnb, Booking.com, QuickBooks), etc. – I could not imagine functioning without it. Best of all – the hosted application is fast! In addition, the website hosting gives us an all-in-one solution to be able to see everything that is happening from one place and share that with our customers. It even works on your mobile phone! I could go on and on – but you get the idea – I love this software and more importantly – the company and service behind it!
There are too many options? HA! This software does so much that truly complete configuration can take some time - but is that really a con? I can't really think of a con or complaint.
OwnerRez does everything I need in a vacation rental software, and a bunch I didn't know I needed.
It makes running my business easier than I could have imagined. It's the one system I can't live without. The automation that it provides makes it so I don't hardly need to lift a finger. Many people say that Short Term Rentals are not passive income investments. OwnerRez challenges this notion.I wish I could give 6 or 7 stars for Features and Functionality and Customer Support. The software and support team are outstanding. I've tried running booking plugins on a Wordpress site, and that gave me lots of headaches. While searching for new plugins, I found OwnerRez and a few other similar applications. After researching reviews online, I narrowed it down to two and tried the other one first. It still left me wanting in some areas. Then I tried OwnerRez and I was hooked. Since I had other issues with Wordpress overall, I jumped right in and added the OwnerRez hosted web site too. It's super easy to configure, and very reasonably priced. And did I mention the support is awesome? Every once in a while I find something new that I think would be a great addition. Some of those have already been incorporated as new features in the product.
I wish I could give 6 or 7 stars for Features and Functionality and Customer Support. The software and support team are outstanding. I've tried running booking plugins on a Wordpress site, and that gave me lots of headaches. While searching for new plugins, I found OwnerRez and a few other similar applications. After researching reviews online, I narrowed it down to two and tried the other one first. It still left me wanting in some areas. Then I tried OwnerRez and I was hooked. Since I had other issues with Wordpress overall, I jumped right in and added the OwnerRez hosted web site too. It's super easy to configure, and very reasonably priced. And did I mention the support is awesome? Every once in a while I find something new that I think would be a great addition. Some of those have already been incorporated as new features in the product.
I briefly considered giving 4 stars for Ease of Use, because there are so many options and features that sometimes it's overwhelming. But overall, I think that's a great thing, and it wouldn't be fair to rate them less than 5 stars. And anything that I have trouble with, I just send an email to the support team and get a response within a few hours. Or if I can't find a feature, they let me know exactly where it's located. The more I use it, the easier it becomes.
I built my business on the OwnerReservation.com (OwnerRez) software/program. I went from $0 to $250,000 in revenue in 1 year all because of the integration and ease of use provided by OwnerRez. THe program easily integrates with all of the popular sites such as homeaway, vrbo, flipkey and more. They have even set up custom scripts for me to integrate with other sites. My housekeeping contractor can easily keep up with required cleaning by viewing the schedules that are automatically updated by OwnerRez widgets on any web site I want to put them on. They provide custom reports on bookings, taxes, occupancy rates, revenue, etc. all from the program. Also, bookings are automated. The email responses to the prospective traveler provide a bookable link to a secure web page where the traveler agrees to my contract and makes the booking themselves. Calendars on all sites are automatically updated to reflect the new booking and money for the booking is automatically deposited to my checking account next day. The system automatically collects the remaining payments and sends a confirmation to the traveler, automatically sends out an email to the traveler a few days prior to their arrival with custom instructions and finally authorizes a security deposit the day prior to the guest's arrival date. I really have no intervention in the process other than to release their security deposit with a few mouse clicks the day of departure! In fact, I manage all of this using my Android phone I did an extensive online search before deciding on Ownerreservations.com software. I now have 6 rentals and it's sooo easy to manage everything that has to take place even during the season when we are booked solid for 4 months during the summer with this software. I was able to learn how to operate the software very quickly and for those times when I ran into a snag, the team of support staff at OwnerRez was able to quickly provide support. They provide top notch customer service, all the bells & whistles to make your vacation rental business easy to manage and profitable right away. I truly believe that Ownerrez is the best software available and I highly recommend it to anyone that has a vacation rental.
Starting at $19.99/mo for 2 properties. Additional properties are $1-$3/mo depending on volume.
Everything but the Premium Features are included - even things like triggers, digital signatures, auto-responders, rich reporting, and many other power features. If it's not a premium feature, then it's included!
●	OwnerRez is a web-based solution that allows vacation rental owners to manage bookings and handle enquiries efficiently.
●	The product tracks enquiries from all listing sites as well as the owner's website, allowing users to generate quotes and respond from a single interface.
●	OwnerRez assists guests in booking online and confirming their reservation by collecting electronically signed rental agreements.
●	The solution allows property owners to place auto-responders for various enquiries on the basis of set rules.
●	OwnerRez allows guests to pay via credit cards and on the basis of information it schedules security deposits and future payments.
Below are some frequently asked questions for OwnerRez.
Q. What type of pricing plans does OwnerRez offer?
Q. Who are the typical users of OwnerRez?
Q. What languages does OwnerRez support?
Q. Does OwnerRez support mobile devices?
Q. Does OwnerRez offer an API?
Yes, OwnerRez has an API available for use.
Q. What other apps does OwnerRez integrate with?
Q. What level of support does OwnerRez offer?
Q. Which apps is OwnerRez compared to most often?