Ulemper: I rate company only based on thier actions when things don't go as planned since that's when you know their true colors. When I landed, it started to snow and asked to upgrade my car to 4x4. Ended up with Nissan Rogue for 25hrs. The price given last minute upgrade was a true rip-off.
Fordeler: It took about three minutes to drop the car off. And, the guy who helped me was very friendly.
Fordeler: The staff at the Reno airport were so kind and helpful. I was traveling alone with a baby and they helped me with my bags, pulled my car up for me and were very understanding. Thank you for your awesome customer service!!!
Fordeler: Customer service was awesome. I was pleasantly surprised with my ‘surprise’ car.
Fordeler: Quick, easy and very friendly.
Fordeler: The check in at RNO was great, had a great customer service guy.
Fordeler: Ease and simplicity of pick up and drop off! Very courteous staff.
Fordeler: Great customer service upon returning car.
Ulemper: One little thing customer service didn't mention nor was it in paperwork was whether I should return the vehicle with a full tank. Usually they provide the option or at least mention it at pick-up but didn't this time around.
Ulemper: It was "all good".
Fordeler: The staff was super on-point. The car was new and clean.
Ulemper: The dropoff process was pretty straightforward, but having never rented a car before, the after-hours dropoff was a little baffling until I called them.
Ulemper: The drop off is super easy and quick!!! Makes everything easier, less stress before flying!
Fordeler: Drop off was super easy and very friendly, even at 5am! I needed an AWD vehicle and received a Suburban, which was much larger than the Standard SUV that I had reserved. This ended up being very appreciated as it handled the heavy snowfall very well. Loved the heated seats, too!
Ulemper: Pickup was a little slow. It took over 15 minutes before someone helped me.
Fordeler: Car was nice, clean and comfortable. Service was great and friendly.
Ulemper: We did not inspect car thoroughly before leaving and damage was found on return.
Fordeler: Quick pick up and quick drop off. Friendly, polite employees.
Fordeler: Service by representatives was excellent.
Ulemper: Exterior of car was not very clean. The seats inside were not comfortable.
Fordeler: Really easy pickup and drop off, even tho we dropped off a different vehicle. The bad news was our rental lost it’s fan belt just outside of Fresno. The good news was from the time we got the enterprise number until the time we were driving away and a new vehicle was only about two hours. We were really pleased with that!
Fordeler: We were upgraded to a more luxury vehicle for free!
Ulemper: Sketchy and potentially illegal additional contact clause's just because of a nearby festival.
Fordeler: Employees were friendly and courteous.
Ulemper: At the time of pickup, cars were not ready for many customers (at Reno/Tahoe Airport). So, customers were waiting in the parking structure and there was no one at the Avis booth there. Eventually, our car appeared, but it was a chaotic experience, because there was apparently a shortage of staff and no organized line for customers waiting for cars. Also, I did not get a receipt when I returned the car. The agent/employee told me a receipt would be emailed to me, but I have not yet received an email with a receipt.
Fordeler: I was running late and they said they would wait a little longer for me, so kind and professional.
Ulemper: Rental car was filthy inside and out.
Fordeler: the employee was super nice and efficient.
Fordeler: The car was comfortable and fit our needs.
Ulemper: It was a hassle to pick up the car outside the Reno airport. Had to spend money on a cab to get the car.
Fordeler: The overall rate was good.
Ulemper: I was surprised with a $1.25 daily fee and an additional 11.11% tax for picking the car up from a separate location away from the airport.
Fordeler: Jennifer was AMAZING! Can't say enough good things about her!
Fordeler: Super easy! Nice car. Manager at this location is the best.
Ulemper: They charged a tax for being out of state and not using the airport. Mostly the airports fault but we booked before the "inplimented date" so we really shouldn't have had to pay it.
Fordeler: Drop off at lake tahoe was expensive, but worth it.
Ulemper: I reserved a 4WD SUV with snow tires so I could drive to Tahoe through a blizzard. Budget didn't have one available. So I went next door to Hertz. Never use Budget again.
Ulemper: they don't answer the phone at the reno location. there is no manual in the car. beware that there is an early drop off fee. thank goodness i read the fine print. before renting i called budget and was assured the SUV;s were AWD only to find out at check in they weren't, adding another $500.
Ulemper: i called budget before i rented the car to make sure the small SUV's were AWD and was assured they were, only to find out on check in they weren't so there was another $500 added to my rental fee. beware of early return fees. also they don't answer the phone at the reno airport location.
Fordeler: I was greeted by a very friendly customer service representative who took the time to explain the insurance policies, while also getting me prepped and ready to go for my road trip in no time. I was given a VW Beetle and it was in great shape and drove very smoothly.
Fordeler: Great, no hassle experience!
Fordeler: No problems with early p/u or early morning return.
Ulemper: Car was a little dirty in spots, but didn't matter. It was brought back dirty all over after the rental.
Fordeler: They won't let you rent a car one way with a credit card that says "debit" on it. All of my bank cards say "debit" on them right above the visa/mc logo but can be run as a credit card. Because I had no credit cards on me that don't say debit on them, I couldn't rent a car. And since all of the other car rental companies were sold out in the city, ALL of them, I had to take a freakin' Greyhound home. This policy is ridiculous and if it continues to be enforced YOU need to tell people about it ahead of time so they don't get screwed at the airport.
Ulemper: The car we paid 3 weeks in advance for was not available when we arrived at the scheduled time. An upgrade vehicle was available but they charged us $20/day. They should have offered the upgrade at no additional charge. Also no shuttle to their location one mile from the airport. We had pay a taxi.
Fordeler: I didn't like nothing about it. I was refused the car that I had prepaid for. The manager at the location was extremely rude and I believe a racist. I've filed a complaint with the Better Business Bureau, contacted the non-emergency 911, and wrote reviews of my awful experience.
Fordeler: I had paid and confirmed car rental .. I got there and they were out of cars. .. WTH .. I had to wait 2 Hours to get car.
Ulemper: I had paid and confirmed car rental .. I got there and they were out of cars. .. WTH .. I had to wait 2 Hours to get car.
Fordeler: The vehicle was O.K., not what i was expecting.
Ulemper: Did not like that we could not pick up at the airport but had to wait 1hr for Harries bus. After waiting another hour for the Hertz person to show up she turned showed no people skills.
Ulemper: The store was closed when I arrived within an hour of my reservation time. There was nothing in my reservation to indicate that the store closed so early (noon on a Saturday!) When I called, customer service was unapologetic and unhelpful. I had to be the one trying to come up with suggestions. I asked to transfer the reservation to another location, and they said they couldn't--that they had to cancel my reservation and I would need to make a new one, and that the alternative location only took a credit card, which I do not have. This is rediculous because I had already paid for my car. I would have missed the event if another company, Thrifty rental cars, didn't come through for me with a car in less than ten minutes. Needless to say, Hertz was the worst customer service experience I've ever had, and I would never consider doing business with them again.
Fordeler: Great customer service, nice car, they even called an Uber to take me to the airport. I will use Hertz again in the future.
Fordeler: We liked the person who checked us in and out in addition to the speedy, uncomplicated process. Also, the car was very nice and we enjoyed our trip.
Ulemper: I got there and they did not have a rental available for me and closed early. They did not call in advance to tell me and said I would have to request a refund through the third party! I am extremely upset and will not use this company again.
Fordeler: The car was ok.
Ulemper: Customer service fell way short nothing less than awful car was dirty and not washed as well I will check for other options next time.
Fordeler: They offered me an upgrade we could not refuse...! A convertible for the 4 days was perfect for the last few days of summer in Tahoe.
Ulemper: Signs for location of rental agency weren’t existent, waze took us the wrong way and as I mentioned there were no signs at all, literally, it took us half an hour and asking a few people for directions to find it. The listed phone number for this branch just kept ringing.
Fordeler: On returning the car 4 days later I stopped by the counter and another agent was able to quickly correct the incompetence of the first one, so the end price was satisfactory.
Ulemper: On arrival the agent charged me about twice what my reservation had indicated and refused to answer my questions about the difference. I was sleep deprived and elected not to pursue it at that time, but of course it added to my stress level unnecessarily.
Ulemper: The guy was pushing a kid size mid size as a full size... Then gives me the run around to upsell the full size SUV... Still had to put one seat down to fit two boards, three suitcases.,. Now it doesn't fit 5 people!!
Fordeler: It was ready when we arrived, it was the price quoted . No surprises . Great !
Fordeler: Ready to go, no hard upsell, car was immaculate, On return they gave car a once over inside and found an important item I had dropped. Personnel very friendly and helpful.great value for the price- compared d it to several other offers.
Ulemper: Audi A4 or similar was the description. I got a choice of a Malibu or Altima. Neither are similar. False advertising.
Fordeler: The car was clean and tidy, and in real good condition.
Ulemper: I was not notified at time of rental that the side mirror adjust switch was missing. Luckily I had no issues moving around to see out of the mirrors.
Ulemper: I was quoted 100.14 and i was charged 105.17. Their machine system was completely down as well. so everything was done via paper.
Ulemper: When I was making my reservation, I selected the option to pay at the counter. So early Saturday morning before my trip when I went to pick up the car, I unexpectedly found out that Reno Thrifty won't accept debit card unless you have two forms of ID and proof that you're flying out of Reno. So I guess they trust travellers more than people who live there? Needless to say Kayak should have said something in the confirmation for people who don't have credit cards. Very frustrating and I just got turned away.
Ulemper: On the website, the Thrifty Rental car return at the Reno-Tahoe Airport (RNO) is designated as Villanova Way in Reno. This is not correct. The GPS maps suggest south of the airport on National Guard Way. Again incorrect. Finally a competitors employee suggested I find Thrifty inside the parking garage, where indeed after a long drive I found the helpful Thrifty employee. Please solve your address difficulties on website, Google Maps, and airport signage. Mahalo!
Fordeler: We dropped the car off at the Reno airport and it was very easy and fast.
Ulemper: There was nothing to complain about dropping the car off. It took very little time giving us plenty of time to get our bags checked and make our flight.
Fordeler: Really great price. Easiest pickup and drop off I have ever experienced.
Ulemper: I couldn't find the gas flap button so I couldn't fill up the car. However, either could the guy that was checking out the car when I dropped it off so he didnt charge us for the gas.
Ulemper: At Reno, you can stand in line at one car rental place and see all the others. Dollar/Thrifty was by far the slowest line. One or two more customer service agents was needed.
Fordeler: So easy to pickup. Kind staff. Variety of cars available. Would suggest everyone coming from burning man take the burner bus and then rent a car in reno from Thrifty.
Ulemper: The insurance was very confusing.
Fordeler: Good price. Problem was they rented me a front wheel drive car to go into the mountains in February. I was sliding around quite a bit and with the 'anti slip' feature almost got stuck a couple of times. Unfortunately on the last night there was a winter storm and I could no longer drive the car.
Fordeler: Staff was so friendly and fast!!
Fordeler: Good service from staff.
Ulemper: The Payless office is supposed to be open until 11:30 pm every day. I went to drop off my car at 9:30/10:00 and the building (which is not in the airport terminal) was completely shut down. There was a note on the door that said "sorry we closed early today - feel free to go to our sister company over in terminal 1". Thank god I showed up an extra 45 minutes early, because that's exactly how long it took to clean up their mess. How about a phone call to those who have reservations and flights when hours of operation change??
Fordeler: Nothing at all was good, I will never use Payless again.
Ulemper: When I arrived at the airport in Reno, the Payless counter was closed with a sign posted to call the home office, which I did 5 times with no answer. Every other rental company had a represent working at the time, Payless was the only company closed. Then when I returned the car and needed to check out, once again the Payless counter at the airport was closed. All other rental companies were open. My checkin and checkout experience were awful and took WAY too long to find someone to help with my reservation.
Fordeler: I appreciated being upgraded to a bit larger car.
Ulemper: Gave us a dirty car interior and exterior, asked for a different car and was not given any options. Poor attitude at counter.
Fordeler: Very clean newer car, great ride, thanks.
Fordeler: Staff very helpful. GREAT that you could guarantee that the car in that class would be AWD/4WD (this was my most important factor). Very reassuring while driving through light snow.
Ulemper: The interior of the car smelled strongly like fast food when I first got in. Otherwise clean, so was unfortunate that my very first impression was the smell of fast food. This smell seemed to dissipate over the course of my 1-hr trip to Tahoe. Also the owner's manual was not in the car.
Fordeler: The car was clean and had low mileage.
Ulemper: I HATE Hyundai cruise control. Unfortunately this isn't something that can be controlled by the rental agency.
Fordeler: they knew my name before I stepped out of the car. printed me a receipt and I was done, didn't even have to go into the airport.
Ulemper: the drop off is in the very back of the parking garage and then you have to make your way through the parking garage to the airport, no designated walkways, made me a little nervous.
Fordeler: The person at the counter was extremely helpful. We were a little stressed about the weather, so asked for an upgrade and were given one from Alamo for a slight increase in cost. It was money well spent and they were great to work with.
Ulemper: The wait was long, but that was due to a person who was trying to rent without a credit card. The staff handled it well, but he was annoying.
Hvilket leiebilselskap i Reno er best?
Basert på rangeringer og vurderinger fra ekte brukere på KAYAK, er de beste leiebilselskapene i Reno, Alamo (8,7, 6672 vurderinger), Enterprise (8,5, 12936 vurderinger), og Avis (7,6, 2263 vurderinger).
Hvordan kan jeg finne leiebiler i nærheten i Reno?