When you purchase products through our website, we collect your name and shipping address, as well as phone number and email address. All of these pieces of information are necessary to ship your order. We do not share any of your contact information with anybody other than our third party order fulfillment vendors. We retain your shipping details and order history to enable us to provide you with future customer services like returns and warranty replacements. If you create a wellingtoncromwell.ltd account we store your account password, which you can reset or change at any time. Your password is only accessible by you and never by Wellington & Cromwell employees or third parties.
Wellington & Cromwell does not collect or store credit card information provided when making a purchase on our website. All credit card transactions are handled by our third party payment gateways and merchant services.
We work with a third party cart abandonment marketing service. After you’ve added products to your cart and started the checkout process, we allow that service to collect some of the information that you type into those checkout fields. They collect and retain your email address and what was in your cart. They do not collect any of your payment information. The information collected is used to send an automated email if you do not complete the checkout process. This email contains a link for you to contact us in case there is anything we can help you with. You can opt out of having your data collected and retained by our cart abandonment service here (make sure you check the “forget me” box).
We use a third party service to host and manage our Support Center and Contact Us form. When you fill out the Contact Us form or email support@wellingtoncromwell.ltd, our support service retains all of the information you provided, including your name and email. This information enables our support team to see a history of your support inquiries and provide you with the best possible service. Your customer service history is only accessible by the Wellington & Cromwell Customer Service team.
Wellington & Cromwell takes security seriously and cares about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to transmit and store your data in a secure, encrypted manner. However, Wellington & Cromwell cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.