This opensource project has volunteer developers and users which assist with questions free or charge in their SPARE time. If you require an SLA on this product please consider contacting AllWorldIT.
The mailing lists are resources for solutions to common problems.
This mailing list is generally for the users of dbackup, configuration questions, information … etc.
This mailing list is for submission of patches and discussion of development regarding AWIT DBackup.
BEFORE you start asking about commercial support, please see this FAQ.
You can get commercial support from AllWordIT.