-If your reference is out of date, please update it BEFORE commissioning me. I will charge for any updates or changes made during the commission process and altering your character will change your quote.
-If you want to change a feature on your commission you must tell me before I begin. There will be a fee to change anything after that point depending if it can still be done.
-When submitting for a commission you are expected to be able to pay a retainer fee in a timely manner if I accept your commission, this will put you on my work queue.
-30% of total price is required for items over $1,000 to be put on the queue. 50% is required for items $1,000 and under. This is a non-refundable retainer fee that secures your spot on the wait list and pays for time spent, and commission losses if you chose to cancel or violate the TOS.
--30% of total price is required for items over $1,000 to be accepted in my queue, 50% is required for items $1,000 and under. This is a non-refundable retainer fee that secures your spot on the wait list and pays for time spent, and commission losses if you chose to cancel or violate the TOS.
-The 30% non-refundable retainer fee also applies to premade costumes.
-Paypal, Square Instant transfers, and Money orders are all acceptable methods of payment. I will never accept checks.
-I do accept payment plans. After the initial retainer payment the smallest payment I will take is $200 a month. Payments must be made monthly after the retainer fee is paid.
-There is a Late Payment Penalty, you have a week grace period after your payment is due, after the 7th day a fee of $50 will be charged.
- I can only try my best to work with deadlines, I will make no promise that your suit will be delivered by a specific deadline. Life happens, there are many circumstances that could pop up that may cause me to be delayed on a suit. However, if you pay off the suit as soon as possible and get on my work queue long before your deadline then it is likely to be met.
-If the commission is delayed an unreasonable amount of time by something of your doing the rush fee is forfeit when the deadline is not met.
-Rush fee times start after the current project being worked on is finished and your project may be bumped to the front of an existing queue or worked on alongside it in my spare time.
If you want your commission done within 5-6 months it will be an additional 30% of the total commission price. At least 50% is required up front to be put on the commission list this is a nonrefundable retainer fee and the rest of the balance must be paid off at least 3 weeks prior to the specified due date.
If you want your commission done within 3-4 months, it will be an additional 50% of the total commission price. 100% is required up front to be put on the commission list this is a nonrefundable retainer fee and you must pay for rushed shipping.
If you want your commission done within 1-2 months it will be an additional 100% of the total commission price. 100% is required up front to be put on the commission list this is a nonrefundable retainer fee and you are required to pay for rushed shipping.
-I reserve the right to refuse to change my style or how I construct my costumes. If you would like something done differently than what is seen in my previous work you must state so up front. If you are commissioning me then you are expected to trust me to bring your character to life in my own way.
-Anyone wearing one of my items does not represent the views or beliefs of myself.
-You have the right to remain anonymous to anyone outside the commission and keep your attachment to any completed work confidential unless TOS is violated, however you will be required to give all personal information I need.
-Buyer uses all armor and costume parts at his or her own risk. Golden Maw assumes no liability for any damage caused by improper use. If you receive something from us and it is not properly functioning tell us as soon as you realize this so it can be sent back and fixed.
-The DTD must follow the requirements listed on this site.
-Costumes can not be started on until the DTD and measurements are provided. If you fail to provide these within 6 months of being asked I will assume you have lost interest in the project and reserve the right to cancel your commission and refund you all but the retainer fee, transaction fees, and compensation for any time spent.
-If there is a period where you will be unreachable you should let me know ahead of time. If you are out of contact for a considerable amount of time or have been ignoring emails your commission will be considered abandoned.
-If you chose to cancel the commission for whatever purpose the retainer fee is forfeit and any work done on the suit must be paid for or it is also forfeit.
-If your costume has not been started within a year after the deposit date you are entitled to a full refund if you desire. This does not apply to long term payment plans or special agreements.
-If you have made all payments on time and there have been no delays that are your fault you are entitled to a refund if the costume has not been completed a year after the deposit date. This does not apply to long term payment plans or special agreements.
-Any refunds may be in one lump sum or multiple payments depending on my situation.
-If you receive your suit and it is damaged or has issues, please see the "Returns for Repairs" section. I will gladly fix anything of my own doing, but there are no refunds for completed work.
-If you receive your suit and you do not like it you would of had every chance to speak up during the commission process when you receive Work-in-Progress pictures. There are no refunds for completed work.
-I will not allow a local pick-up at my studio or home.
-All Items will be shipped to address provided on paypal.
-I will not claim an item for less than it's full price while shipping internationally. This is fraud and I would be the one at fault for doing so. DO NOT ask me to lie about merchandise or it's value while shipping.
-All shipping fees: packaging, insurance, customs and import fees are responsibility of the buyer.
-If a suit arrives in a damaged box take pictures of the box and check over the suit, if the suit is also damaged then take pictures for proof and contact me immediately.
-If anything breaks within reasonable time that is my fault I will fix replace or offer a refund at my own discretion. I however am not obligated to repair damages or faults caused by normal wear and tear, neglect, adult activities, incorrect measurements or faulty DTDs.
-I will not repair a suit that is extremely dirty, smelly or badly cared for. If you ship me a dirty suit I will hold it until you pay return shipping or pay a cleaning fee. If you have not paid for either within 60 days from the date it was received the item will be considered abandoned.
*Fit on premade/ready-made costumes is not guaranteed as it is not custom made. Features like Vision range, ability to wear glasses, and moving jaws are also not guaranteed to be compatible with the buyer on premades.
-I work in a non-smoking enviroment but I do use incense, candles and air fresheners. If any of these things can bother you than please reconsider commissioning me.