Interestingly when you read the myriad of books on the topic of Leadership, many well renowned authors explore the common traits of successful business Leaders ... dissecting and granulising all facets from behaviour to skills and capability sets.
Do you understand the customers that hold your business together?
Change management is often – almost inseparably – linked to an understanding of communication; how to effectively share relevant information that resonates with stakeholders, understanding how messaging is received, and knowing what the best channels are to ensure you’re being heard.
The reality is that with an understanding of why change is important, the actual change becomes less threatening to your people and more likely to manifest – successfully! So what does this mean for managers?
you’re not wearing the pants!
Does your service policy get in the way of creating positive brand perceptions?
The recent unbelievably sad story of how Jetstar employees were unable to assist a distressed customer because of policy guidelines and lack of empowerment, in my opinion, demonstrates how a policy can negatively reflect on a brand.
This Sydney Morning Herald article ‘Jetstar Refuses Flight Change for Shark Attack Victim's Mother’ should be a mandatory read for every management team. This happens to be a really serious scenario, but it can easily translate into daily situations for many companies.
Time management and its steadfast appendage (how tos on managing time) have become - at large - a stale rhetoric. Well, there’s always considerable conversation about streamlining workflow, maintaining the work-life balance for productivity, employee engagement for hyper-performance, etc. And more.
But have there been any grand revelations in time management thinking in the last year, when we strip away the jargon and intellectual fads?
It’s debatable. And this debate won’t always solve your need to get the seemingly growing pile of to-dos done. Today. So here’s a simple, uncomplicated and effective way to achieve more by doing the unusual… Ready?
Year-end holidays in sunny Australia are a glorious treat.
They’re also absolutely necessary to recharge our exhausted resources, to stimulate creative thinking, and to begin the year with vitality.
Mostly, rest is critical for effectiveness at work. For brainpower.
But once we’ve managed to kick back a gear over the holidays, how do we approach the New Year with the focus and drive for an effective start?
How can we successfully psyche up for 2013’s start?
How every business can have an Olympic gold medal moment!
There is no doubt that we all get caught in the Olympic spirit in some way and cannot help enjoying the many triumphant moments of our favourite athletes.
It inspires and motivates us, often leaving us to reflect on our own efforts and achievement or dreams of success.
The amazing aspect, which is often lost in the glare of the spotlight, is the phenomenal support that surrounds every successful Olympic performer.
The role played by parents, coaches, family and friends is critical to the peak performance of world class athletes.