Customer support services related to SaaS and on-premise software and hardware products.
For instance, when our customers use the products above, they may provide details about their employees, including their names, job titles, e-mail addresses, login credentials, telephone numbers, addresses, dates of birth, driver’s license numbers, and other information.
Please note that where CAI collects personal data through these products, our customers control what data is collected and how it is used and disclosed. Any questions related to how our customers process, use or share the personal data they collect through our products should be directed to the relevant customer.
CAI uses the information it collects for the purposes of operating effectively, providing its products and services to customers, and administering and managing its relationships with customers. We also use the information we collect to process, evaluate and respond to your requests, respond to inquiries and applications; create, administer and communicate with you about your account (including any purchases and payments); operate, evaluate and improve CAI’s business (including developing new products and services, managing communications, performing market research, analyzing CAI products/services/websites, and performing accounting, auditing, billing, reconciliation, and collection activities); ensure the safety of CAI network services and resources; and comply with applicable legal requirements.
CAI takes reasonable and appropriate precautions to protect personal data from loss, misuse and unauthorized access, disclosure, alteration and/or destruction. Although we work hard to protect your privacy, we cannot guarantee the security of information or that your Personal Data or private communications always will remain private. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.
From time to time, we may send you marketing communications about our products, in accordance with your preferences. You may opt out of receiving promotional messages from us at any time by following the instructions in those messages (often it will be a notice or link at the bottom of the message). If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
If you prefer, you can usually choose to set your browser to remove or reject browser cookies or to clear local storage. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.
You can turn location-based services on and off by adjusting the settings of your mobile device.
When we transfer personal data from the European Economic Area (“EEA”) to the United States, we comply with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union and Switzerland to the United States, respectively. CAI has certified to the Department of Commerce that it adheres to the Privacy Shield Principles (“Principles”). To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
Principles of the EU-U.S. and the Swiss-U.S. Privacy Shield Frameworks, respectively, you may also be able to invoke binding arbitration to resolve your complaint. CAI is subject to the investigatory and enforcement powers of the Federal Trade Commission with regard to EU-U.S. transfers of Personal Data. If CAI shares personal data collected in the EEA or Switzerland with a third-party service provider that processes the data solely on CAI’s behalf, then CAI will be liable for that third party’s processing of EU data in violation of the Principles, unless CAI can prove that it is not responsible for the event giving rise to the damage.
If you are an individual from the EEA, our legal basis for collecting and using personal data will depend on the personal data concerned and the specific context in which we collect it. However, we will normally collect personal data from you only where: (1) we have your consent to do so, (2) where we need the personal data to perform a contract with you (such as delivering products to you), or (3) where the processing is in our or a third party’s legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal data, or may otherwise need the personal data to protect your vital interests or those of another person.