We all looked at him and said no. FMIL explained that she would not wear black to our wedding, she likes me too much to do that. Designer has yet to figure out that I’m the bride and my opinion matters more than his and proceeds to spend 10 more minutes trying to convince her to go against my wishes (hello? I’m right here) and buy black. We became exasperated and told them we needed to go talk about it over dinner and then fled the store. By this time, I had been ignored, insulted, touched and smacked in the face with a dress when someone was showing it to FMIL. FMIL had been confused, interrupted, ignored and badgered. While changing out of dress #3 (which was the 2nd color of dress #2) FMIL asked for my help changing and in the sanctuary of the dressing room decided to look elsewhere for a dress because the service was so bad.
Some advice to anyone in sales, specifically clothing, but other industries can benefit.
This entry was posted in Customer Service, Wedding Bells and tagged bride, Customer service, Henri's Cloud Nine, Sales, Vera's Bridal, wedding, Wedding stuff by Rachel. Bookmark the permalink.