HOW CAN I SWITCH BETWEEN MARKETS?
To switch between different markets, please use the currency pair drop down on your menu bar.
HOW LONG DO I NEED TO WAIT FOR MY BITCOIN DEPOSIT?
We require 6 network confirmations, it may take up to 1 hour for the bitcoin network to confirm the transaction.
To deposit bitcoins click “Deposit” in the wallet menu and select “Bitcoin” on the right side drop down menu. You should see your permanent bitcoin address for deposits to your Bitfxt account.
To withdraw Bitcoins go to “Withdrawal” and select “Bitcoin” on the side menu. Enter the withdrawal address, the sum of BTC to be withdrawn and click “Withdraw”.
Please use the following link to regain access to your account: https://bitfxt.com/ click on the login icon and select forgot password.
With two factor authentication it is very important that the time on our server and your mobile device and the time within your Google Authenticator app is in sync, therefore please try to re-sync Google Authenticator by going to Settings -> Time correction for codes -> Sync now, or if you use iOS please set; Settings -> General -> Date & Time -> Set Automatically -> to On, and then make sure your mobile device displays the correct time and then try again.
WHAT IS A THIRD PARTY WITHDRAWAL?
Third party withdrawals are defined as those withdraws which are meant to be transferred to account or financial institution that is titled in a name that is different from registered Bitfxt account. Transfers to corporate bank accounts may require further KYC checking.
Withdrawals take between 24hrs to 72hrs and can only be processed on business days.
Credit Card deposit takes between 5mins to 24hrs while Bank wire transfer takes between 1hr to 48 business hours.
IS IT SAFE TO USE BITFXT?
Bitfxt charges a trading fee from each party of successful trades made through the market. The amount of the fee will vary based on a 30 day trading history. The rate for new accounts and those with the lowest volume is 0.25%. Refer to the fee schedule to determine discount levels. The fee that was charged appears in the account history next to each trade.
Bitfxt is a bitcoin marketplace. It allows people from all around the world to safely buy and sell bitcoins.