Austravel is a trading name of Travelmood Limited and is part of the Travelopia group of companies (https://www.travelopia.com/). Here at Austravel we understand the concerns about how data may be stored, sent and used by companies. We are committed to complying with all data protection laws and want you to feel confident in the measures we are taking to uphold your data privacy rights.
To send you marketing communications: We will use your information to contact you in order to keep you up to date with the latest news, offers, events, sales, brochures, promotions and competitions that we consider may be of interest or relevant to you. We will usually only do this when we have your consent to do so or on the basis of our legitimate interest to provide you with customer service. Please see the Marketing section below for more information.
To personalise your customer experience and improve our service: We use your informationto provide you with a more personalised service.This might include personalising the communications we send to you with preferences, sending you only with advertising that we think you might like and/or enhancing your holiday experience (on the basis of our legitimate interests to present you with the right kinds of products and services).We may alsorecord and/or monitor calls in order to improve our customer service.
Sometimes we may use 3rd parties to send the communication to you on our behalf. If so we use third party providers, BP Travel Marketing Services Limited to deliver our brochures and Force 24 Limited for sending of monthly e-newsletters. However, these companies do not have the right to send marketing to you for their own purposes.
Third party suppliers we work with to provide your booking and our other services to you: We may share your information with parties such as travel agents, booking agents, airlines, hotels, tour operators, transport companies, excursion providers, airport authorities, insurance companies, car hire companies, ground handling agencies, and cruise companies.
Airports, immigration / border control and/or other government authorities: Sometimes we have to provide ‘Advance Passenger Information’ about you to border or immigration authorities of the country of your travel destination. This would usually be the basic information contained in your passport but the laws of certain countries may require additional information. We will provide this information when we are required to do so.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets: Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.If we do transfer information to parties outside of the EEA, we will make sure that it is given a similar degree of protection.