- Our CS will contact the customers within 2 business days via email or phone.
- Our CS will resolve the issue and contact the customers within 10 business days once the inquiry is received.
- In any special case that more investigation is required, our CS will answer the customers for an estimated timeline.
- Refund will be made approximately within 10 business days depended on Payment Issuer’s process, once refund is confirmed by our CS.