For dealers that measure performance on an hourly, daily, weekly or monthly basis, it is important to have industry metrics and benchmarks to determine how well your shop is performing. The National Trailer Dealers Association (NTDA) Service Department Labor Hours Guide gives dealers a tool to assist in the process of measuring their shop operations. Data in this report can be used in establishing baseline installation times for dealership operations, enabling service departments to take stock of their current production levels and pinpoint potential areas of improvement.
Average completion times for various procedures on dry vans, flatbeds and refrigerated trailers. Limited dump trailer information is also included.
Expected completion times for various equipment installations, including but not limited to: liftgates; floors; doors; hardware; electrical/lighting; wheels, tires and hubs; bumpers; brake controls and air systems; and others.
Average times for painting and touching up certain parts and equipment is also included.
Potential opportunities to enhance operational efficiency.
Breakdown of the tabulated installation times for 22 types of trailer components and equipment, showing average times in terms of hours.
Key information about respondents’ operations, including data about personnel, shop financial metrics, mobile service, and more.
The Service Department Labor Hours Guide is available free-of-charge in a .pdf format to NTDA members. Printed copies of the Guide are available to members for $49. Nonmembers may purchase the Guide for $149. To order a printed copy of the Guide, contact NTDA President Gwen Brown toll-free at 1-800-800-4552, direct dial (810) 229-5960, or e-mail gwen@ntda.org.
To help trailer dealers meet their potential, the National Trailer Dealers Association (NTDA) offers the annual Dealer Financial Performance Survey. The aggregated data that come from this survey will allow dealers to compare key productivity measures, gross margins, operating expenses, product mix, and much more. Participating retailers will receive two reports: (1) the summary Dealer Financial Performance Report and (2) a personalized Profit Improvement Profile (PIP). There is no fee to participate in the 2018 survey. Only participants receive the survey data.
The NTDA is conducting a 2018 Dealer Compensation Survey through Profit Planning Group, a Boulder, CO-based research firm. The purpose of the survey is to provide information about employee compensation, including salaries, bonuses and sales commissions. The Report will also include details on fringe benefits such as retirement programs, health insurance, vacation, and the like. There is no fee to participate in the 2018 survey. Only participants receive the survey data.
Surveys are due to Profit Planning Group no later than June 15, 2018.