The Certificate II in Business is a nationally accredited qualification and is designed to support individuals who want to learn basic and practical administration skills. Our course aims to teach you the basics of working in a business environment, such as learning about answering phones, operating office equipment, communicating with other workers and customers, using computers to create documents and sending emails.
You will build skills in reading, writing, communication and working with computers.
There are 12 units of competency within this qualification. We offer the core unit and the 11 electives listed below.
learn about what is required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents.
learn how to deliver all aspects of customer service at an introductory level.
learn about making a pro-active and positive contribution to workplace innovation.
learn about communicating in the workplace including gathering, conveying and receiving information and completing routine written correspondence.
learn about how to correctly use word processing applications to create and update workplace documents.
learn about digital technologies including how to send, receive and manage electronic mail (email), as well as collaborating online using chat rooms, intranets and instant messaging.
learn what is required to measure current resource use in the workplace and make improvements, including reducing the negative environmental impact of work practices.
learn about working co-operatively with others in the work environment and dealing with issues, problems and conflict.
learn about basic selection and use of computer software and organising electronic information and data in your workplace.
learn about using a range of digital devices in the work context, such as a digital camera, video camera or personal digital assistant (PDA) device.
This course has no formal educational requirements but we require that students must be 18 years or over when the course starts and complete a pre-training review.
Certificate II in Business BSB20115 course fee is $3200 per person*.
After successful completion of this qualification further study pathways can be continued at level III and onto level IV following a business pathway or moving into a range of other areas of study such as Community Services, Health or Disability. There are many options at this level, take a look at the website https://www.myskills.gov.au/ for further information about career progression and personal study and see what interests you.