If you’re like most people, you’ve probably endured your share of time in Customer Service Hell.Something starts glitching—it could be your cable TV or the enterprise software you use to run your business. So you call the 1-800 line and patiently wait for an operator to assist you. When it happens again, you dial 1-800 once more and patiently explain for the second (or third or fourth or fifth) time what’s wrong.
Eventually, customers lose their patience. According to EY, U.S. companies miss out on more than $83 billion in sales each year because of poor customer experience.
Luckily, help is out there. MindLift is an Overland Park consulting firm that helps midsize and large enterprises adopt advanced tech-based solutions to solve real business problems, whether that means boosting security or harnessing massive amounts of data.
One of MindLift’s sweet spots is omni-channel customer experience. Erlinda Tjhai-Aydulun and Kaan Aydulun, the couple who founded MindLift, and their team help their clients to improve customer satisfaction at each contact point.