Please be aware that if you don’t buy your tickets from authorised outlets you run the risk of being refused entry to the venue or not getting any refund if the event is cancelled or postponed.
If you choose not to use the ticket buying options on our site and are unsure of the legitimacy of a ticket outlet, we suggest you check the official artist or promoter website.
The venue is an outdoor venue and therefore on occasion it can rain. The show will continue to go ahead if it rains and there will be no refunds offered should you chose to leave due to weather. The show will only be cancelled or stopped if the weather becomes dangerous. You should check the forecast in advance and ensure you bring the correct clothing. Ponchos are available for sale inside the venue for £2 each. Umbrellas are not allowed to be brought into the venue.
Unfortunately backstage passes are not available to buy, however selected events may offer VIP tickets to be purchased via Ticketmaster which can include exclusive meet and greets opportunities. Some competitions will also have prizes including the above.
Please call 01723 818111. After the 30 September each season any items not claimed will be disposed of or given to a local charity outlet.
Are there any age restrictions for shows at the venue?
There are no age restrictions to any shows, unless requested by the visiting artist, however we request that no children under 16 come unaccompanied and we also recommend that no under 16s go on the decking for standing shows. It is important to check the relevant show’s event page for event specific details.
Can I bring a camera into the venue?
The official policy of the Venue, forms part of the conditions of sale when you purchase a ticket, is that the unauthorised use of cameras, video and any other form of recording equipment (including iPad’s / tablets) is strictly prohibited.
However, some of the shows do permit the use of small digital cameras including, in many cases, ‘bridge’ cameras (larger digital cameras with zoom lenses that cannot be removed).
Please refer to your ticket for door opening and start of show times. Please note due to the nature of live entertainment all times including end of show times are approximate and subject to change and we cannot confirm what time the main artists will arrive on stage in advance.
Please arrive in plenty of time to avoid disappointment and to get through security and ticket checks.
Please also be aware it is your responsibility for making sure you leave the venue in time to catch your coach, bus or train home.
Customers wishing to collect tickets purchased from ticketing agents can collect their tickets from 10am on show day. This is subject to the agents advising the venue of the availability. To be sure you can ring 01723 818111 to ensure your tickets are ready for collection. If you are collecting tickets on the evening of the show you may have to wait if large collections are expected. Don’t forget to bring ID with you to collect your tickets.
What should I bring with me, Can I bring a bag?
Patrons are advised to bring the least amount of belongings possible. Small bags are permitted but are be subject to searches The unauthorised use of cameras, video or any other form of recording equipment (including iPad’s / tablets) is strictly prohibited. 35mm cameras are permitted at most events but professional cameras with a detachable zoom lens are not, therefore please leave at home.
At certain events, the promoter may request a ban on all photography announcements will be made to this effect. Signs will be displayed at all entrances. No food or drink is to be brought into the venue. Banners are also prohibited.
Umbrellas should not be brought to the venue as they will not be permitted on safety grounds and visibility grounds. The venue are not responsible for any umbrellas left at the venue or in the surrounding area.
In addition there are a number of car parks located in the Town Centre within a 15 minute walk to the venue.
Please be considerate and do not park on grass verges, across driveways or where an obstruction may occur.
How do I get to the Open Air Theatre?
Traffic arriving from the North along the A165 from Whitby direction will be directed towards Northstead Upper Car Park. On the A165 just after the junction with Cross Lane vehicles will be directed straight on.
Just before the former Burniston Road Car Park vehicles will be directed to take a right turn onto Weydale Avenue.
There will be a sign at the junction with Weydale Avenue directing vehicles to take a right turn onto Weydale Avenue then a left turn onto Ryndle Crescent. This then takes them to Northstead Upper Car Parks.
Any vehicles looking for parking nearer and going straight on ignoring these signs will be directed to take a right turn at the junction of Northstead Manor Drive and a right turn at the junction with Ryndle Crescent. This takes vehicles back to Northstead Upper Car Parks.
In effect there are two Southern approaches one along Columbus Ravine and the other around the Marine and Royal Albert Drive.
Vehicles will be directed from the bottom part of Columbus Ravine take the first exit from the roundabout onto Burniston Road.
Just after this point vehicles will be directed to take a left turn up Northstead Manor Drive and then a right turn onto Ryndle Crescent taking these vehicles to Northstead Upper Car Parks.
I have bought tickets but I have since broken my leg. Can I still come to the concert?
For your safety, and for the safety of those around you, we do not allow people using crutches and/or walking aids onto a the standing area,crowd movement on the floor is unpredictable. We will always endeavor to find you an accessible position within the venue so that you can still come to the concert. Please call the Box Office on 01723 818111 (11am – 4pm all days) and they will do their best to find alternative tickets.
All ticket sales are subject to a 10% booking fee. An additional charge of £2 for postage will be charged when posting of tickets is requested.
Can I take my own food into the venue?
You can bring one sealed plastic bottle (maximum size 500ml) of water or soft drink into the venue. No alcohol, food, cans or glass may be brought into the venue. Any items that do not comply with these entry requirements will be confiscated and disposed of. The venue does not have the facility to store these for reclaim after the show.
A varied range of refreshments are available inside the venue.
We recommend if anyone experiences any seating problems they are raised to a member of security staff immediately to enable us to rectify them during their visit our security and stewards are clearly identifiable in yellow jackets.
What can I buy when I'm at the venue?
The venue has a large and varied number of refreshment stands offering a variety of hot and cold food and drinks, including alcoholic beverages.
Official merchandise is also usually available inside the venue. Patrons are advised not to buy merchandise from vendors outside the venue as these are not licensed suppliers and the quality of products cannot be guaranteed.
There is not a cash machine located inside the venue. You can use a card machine to purchase merchandise. However, no cash back facility is available.
Will there be any pyros/lasers/strobes at the shows?
Most shows have some form of flashing lighting or strobes. Signage is displayed around the concourse to advise people if pyros – lasers or strobes will be in use.
Where can I get a Bus/taxi?
Where are the bars, toilets, first aid and merchandise concessions?
Merchandise is located at the South Entrance to the venue as is the First Aid Point and treatment room.
Yes, these are located in Disabled toilets.
Are there smoking areas at the venue?
There are three designated smoking areas within the venue. These are located at the North, South and top of the venue.
Electronic cigarettes are not permitted for use within the venue seating/standing area.
Do you have somewhere I can leave my coat, bag, camera, umbrella ?
We do not have an area for guests to leave coats, bag, camera, umbrella or any other items.