Follow Postie to get notified about new info and remote job openings.
...and we are looking for someone to help them fall in love with our product.
We are looking for someone who thinks of our customers first, communicates confidently and can represent our brand. Someone who can be the best in the world at what we do and be absolutely passionate about small business and willing to go above and beyond to offer a awesome experience for our brands.
3. Help people get the most out of Postie and quickly fall in love with our product.
Be on the front line to communicate with users who require assistance setting up, provide solutions and all ongoing support.
Consistently deliver world-class support with patience, empathy and understanding in a timely manner.
Write emails, take live chats, and make phone calls to deliver an exceptional customer experience.
Help our customers to love the products as much as we do by providing the highest quality service and a positive, memorable experience.
Quickly become a Postie master, jump on board and learn the system like the back of your hand.
Be an excellent communicator with exceptional verbal and written skills.
Be an awesome problem solver with the ability to respond creatively to unexpected situations and turn problems into opportunities.
Be willing to work independently and in a team focused collaborative environment with integration and reporting into the wider team.
Be proactive, self-motivated, willing to learn, and a team player who likes to roll with change.
Native or near-native English speaker (North American accent is a plus but not a requirement).
Full-time (40 hours per week) remote job with contract.
Although this is a remote position and offers flexibility with hours, we are currently only considering candidates in time zones within the Americas. Although, as you will be working with the team based in Melbourne and Sydney, Australia there will be a requirements for team meetings so we would like the role to crossover with that timezone.
⭐ Lots of other perks!