• Why choose Wild Apricot Payments?
Wild Apricot Payments is Wild Apricot's own payment processing system, powered by AffiniPay, a payment gateway that specializes in payment solutions for associations.
Why choose Wild Apricot Payments?
From here, they can pay using any of the credit cards that you have enabled as part of your payment settings (see below).
After the payment is processed, the visitor is returned to the Invoices and payments tab on their member profile, where an invoice will appear, along with a payment entry, if the payment was successful.
For security reasons, credit card information is not stored in Wild Apricot. Instead, it is securely transmitted to AffiniPay where it is processed. AffiniPay then returns the status of the payment transaction, which is recorded in your Wild Apricot transaction details.
You can also accept credit card payments using Wild Apricot Payments from your Wild Apricot admin app. For details, click here.
To begin accepting payments using Wild Apricot Payments, you need to apply for a Wild Apricot Payments account with AffiniPay.
From the Payment settings screen, click the Fill in application button.
If you're not seeing this button, but you do see a Switch now button at the top of the Payment settings screen, click the Switch now button then click the Fill in application form button.
On the screen that appears, complete the application form. You'll need to provide your contact information and organization details. US applicants will also need to provide their organization's federal tax ID and bank account details, and the Social Insurance Number and driver's license of their organization's authorized signer or beneficial owner. (Arizona residents should enter any upcoming year for their license expiry year.) US applicants will also have to indicate what percentage of the organization they own, unless it is a nonprofit organization. Canadian applicants will need to provide the name, address, and identifying document number (driver's license or passport) for your organization's principal. Canadian applicants will be contacted by email to obtain banking details. For more information on the application process for Canadian clients, click here.
Your application should be reviewed and approved within 1-2 business days.
Once your Wild Apricot Payments account is approved, you'll receive a confirmation email from AffiniPay. US applicants will also receive a confirmation email from Wild Apricot. After you receive the email from AffiniPay, you can confirm your Wild Apricot Payments account and connect it to your Wild Apricot site.
You'll be returned to the Payment settings screen, where you can adjust various payment settings.
For details, see Payment settings (below).
Scroll down and click on the Connect with existing account button (under Do you already have an account?).
If you're not seeing this button, but you do see a Switch now button at the top of the Payment settings screen, click the Switch now button then click the Connect with existing account button.
On the AffiniPay screen that appears, log into your AffiniPay account using your email address and password.
If you've already set up another payment system to work with your Wild Apricot site, you can easily switch to Wild Apricot Payments.
If you have recurring payments set up, you'll need to stop those payments through your existing payment processor, then issue new invoices to your members so that they can create recurring payment profiles with Wild Apricot Payments.
Click the Switch now button at the top of the Payment settings screen.
Click the Fill in application button.
On the screen that appears, complete the application form. You'll need to provide your contact information and organization details. US applicants will also need to provide their organization's federal tax ID and bank account details, and the Social Insurance Number and driver's license of their organization's authorized signer or beneficial owner. (Arizona residents should enter any upcoming year for their license expiry year.) US applicants will also have to indicate what percentage of the organization they own, unless it is a nonprofit organization. Canadian applicants will be contacted by email to obtain banking details and information about your organization's principal. For more information on the application process for Canadian clients, click here.
After you completed the application form, click the Submit application form at the bottom of the screen. Your application should be reviewed and approved within 1-2 business days. Once your Wild Apricot Payments account is approved, you'll receive a confirmation email from AffiniPay. US applicants will also receive a confirmation email from Wild Apricot.
Once you receive the confirmation email from AffiniPay, click the Confirm My Account button within the message.
On the Payment settings screen, scroll down and click the Connect to existing account button.
The following payment settings are available for the Wild Apricot Payments payment system.
Allows you to switch between multiple Wild Apricot Payments accounts. For example, you might want to use a test account to verify your setup before switching to your live account.
However, instead of using a test account, we recommend that you test your Wild Apricot Payments setup using your live account but with test transactions of one cent. That way, you are testing your actual account, not a test account that might behave directly.
If you still want to set up a test account, you can request one by calling AffiniPay at 1-866-375-2635 or emailing them at wasupport@affinipay.com.
The credit cards you want to accept. These should match what you have set up in your AffiniPay account.
Canadian clients who want to accept payments using American Express cards need to set up an AMEX merchant account. For more information, call American Express at 1-877-255-4334.
The default country you want to display to customers within the payment screen.
The currency you want to use in your transactions (and in your reports). The currency you choose should match the currency selected in your AffiniPay account.
Do not change the currency after recording any payments. If you change the currency, existing payment records will not be recalculated and will no longer display correct amounts.
Here, you can enter payment instructions to be displayed to visitors to your site explaining how to use the online or offline payment methods. You can add different kinds of instructions to be displayed on different screens.
Appears on Invoices and payments page in the member profile.
Appears on Review and confirm page of the event registration form. You can override these instructions for specific events on the Registration types screen.
Appears on the Review and confirm page of the membership application or renewal, and on manual invoices.
Recurring payments (aka scheduled payments) are supported by Wild Apricot Payments/AffiniPay. No special settings are required, you just need to enable recurring payments for one or more membership levels.
Issuing a refund on a payment made via Wild Apricot/AffiniPay is a two-step process: issuing the refund in your Wild Apricot Payments/AffiniPay account, then recording the refund in Wild Apricot.
To issue the refund in your Wild Apricot Payments/AffiniPay account, log into the AffiniPay portal then follow the steps described here.
Open the payment record in question, either from a contact's financial transactions list or from the Payments & refunds screen within the Finances module.
If the payment is already settled, click the Cancel settlement button.
Now that your payment record has an available balance, you can proceed with the refund by clicking the Refund button.
On the next screen, you can adjust the details of the refund, and record a custom payment tender – the method by which the refund was issued.
When you are finished entering the refund details, click the Save button.
The refund will be applied to the payment and the corresponding invoice will become unpaid.
From Wild Apricot's Finances module, you can view and export the details of the transactions processed through your Wild Apricot site.
To view all your AffiniPay transactions, including those processed outside your Wild Apricot site, you can access the AffiniPay portal at secure.affinipay.com. From there, you can also issue refunds and chargebacks, and reconcile your transactions with your bank account. For more information on using the AffiniPay portal, go to support.affinipay.com.
No monthly or setup fees. PayPal Payflow Pro charges $99 for setup and $25 monthly.
Your members and customers are not directed to a third-party site to complete their payments. PayPal Express Checkout and PayPal Payments Standard process the payment from a PayPal site.
Wild Apricot Payments/AffiniPay will deposit your funds automatically into your bank account. PayPal will accumulate your funds until you manually transfer them to your account.
Is the transaction fee of 2.9% + $0.30 charged in USD or CAD?
If you are a US-based client set up to use USD, then everything in your account is processed in USD, including the transaction fee. Similarly, if you’re in Canada and open an account that uses CAD, your transaction fee will be processed In CAD.
In other words, a Canadian client (whose AffiniPay account is in CAD) will be charged 2.9% + $0.30 CAD per transaction, and a U.S. client will be charged 2.9% + $0.30 USD per transaction.
How are the funds transferred to my bank account?
Funds are automatically transferred to your bank account as a lump sum at 11:00pm CDT each day after they have been successfully cleared. Funds require 24-48 hours to clear the Visa/Mastercard network.
Can I see a report of which transactions were included in this deposit?
Yes, you can run a Daily Deposit Report from your AffiniPay dashboard that lists all of the transactions that were included in a particular deposit.
Why am I being asked for personal information?
We are required by recently updated US legislation to ask for driver’s license, social security number, and date of birth for anyone wishing to set up a merchant account. This is meant to combat money laundering and organized crime. We ask for personal information to confirm the identity of the person establishing the account (need to make sure we know who they are and how they are connected to the organization) but this does not require a credit check and does not hold this person responsible for the account.
My application was rejected - why?
Opening a Wild Apricot Payments/AffiniPay account is analogous to opening an online bank account, and underwriters will need to verify your identity in order to approve the account. If you think you made some mistakes on the application and want to re-submit with new details, feel free to contact AffiniPay directly.
Can I accept payments from countries other than the US or Canada?
Yes, you can accept payments from other countries but the transaction has to be in US or Canadian dollars.
I see that AffiniPay offers different rates from yours. Why is yours different?
We’ve made a special arrangement with AffiniPay to offer a rate of 2.9% + $.30 per transaction. While AffiniPay does have other plans available, they often carry additional fees (e.g. monthly subscription fees), so opening an AffiniPay account through Wild Apricot still tends to get you the best deal.
I already have an AffiniPay account. Can I still use it with Wild Apricot?
Yes, you can link your existing AffiniPay account to Wild Apricot.
Who pays the 2.9% + $.30 transaction fee?
As with other payment systems, you, the site owner, is responsible for any transaction fees that are incurred. Each month AffiniPay tracks the number of transactions and payments you received and then charges you the applicable fees on the second day of the month after it is deposited.
Does AffiniPay send a separate payment receipt as well?
No, for Wild Apricot Payments only the Wild Apricot receipt will be sent. However, if you process a payment directly in AffiniPay (without going through Wild Apricot) then AffiniPay does send a receipt.
AffiniPay offers the ability to “void” a payment the same day it is processed (until 12:00 AM EST) so in case a member enters the wrong amount or accidentally charges themselves multiple times, you can void the payment and not get charged the 2.9% processing rate. However, once the money is batched out at midnight, the fees are incurred.
Refunds cost $0.30 per transaction. This is a card validation network fee.
If the payment is refunded earlier than 11:00pm CDT on the day it was received, then the payment transaction fee of 2.9% + $0.30 will not be applied, only the $0.30 refund fee.
If the payment is refunded later than that, then the 2.9% + $0.30 payment transaction fee will be applied, in addition to the the $0.30 refund fee.
Why am I getting the error “Wild Apricot Payments - merchant_trans_daily_amount_exceeded: Merchant transaction daily amount exceeded” when my members try to make a payment?
There is a daily (and monthly) limit set up on your account to prevent fraudulent transactions. If you receive this error message, AffiniPay will be automatically notified and will increase your limit after verifying the legitimacy of your transactions.