These release notes describe the new features, improvements, and fixed issues in Web Help Desk 12.4. They also provide information about upgrades and describe workarounds for known issues.
WHD 12.4 offers new features and improvements compared to previous releases of WHD.
For more information, contact SolarWinds Customer Support.
See Apply the license for more information.
WHD 12.4 fixes the following issues.
415328 Duplicating an action rule now duplicates an action trigger.
621960, 705290 Links to YouTube videos are no longer broken when included in a ticket note.
586123 Web Help Desk now selects the correct location when adding a company to a request type.
Approval and denial email is now sent to the client or tech for tickets with request types that are not linked with an approval process.
465191 Searching for a pop-up custom field value now returns the correct value.
399395 733872 755531 772494 783947 816023 816544 828164 835696 854116 The Close button now appears above all messages in the Messages > New Messages screen.
450619 You can now edit an assigned room from within a ticket after you select the "Lock Ticket To Client Location" checkbox in the Setup > Tickets > Options > Ticket Options screen.
798399 Saving a numerical value greater than 999 in an asset custom field no longer generates an error.
779339 The request type text now appears correctly against a dark background color.
809636 811655 814160 813859 You can now access and edit the client admin credentials and automated emails.
810897 811692 Generating a ticket invoice in the Parts & Billing tab no longer includes tech notes with excessive line breaks.
814454 815206 820467 You can now access an HTTPS connection to Web Help Desk using the Google® Chrome™ Canary web browser.
814246 The Scheduled time and date appear correctly in TSV and PDF ticket reports.
815916 816798 An error message no longer appears when you click a widget ticket bar chart in the Dashboard screen.
810773 An error message no longer appears when you access incoming or outgoing email using a Microsoft® Exchange email account.
823475 All ticket notes appear correctly in client tickets and emails.
827765 Action rules using "only if criteria did not match before the ticket was updated" logic no longer executes multiple times when using the REST API.
851308 Web Help Desk no longer crashes during startup when using the full text search feature in Microsoft SQL Server®.
685112 The tech group assignment is automatically selected correctly when not selected in a client ticket.
831594 834992 835526 836461 842943 A Failure error no longer appears when you unlink a task from a parent ticket and manually run the task from the Setup > Tickets > Tasks > Task Info tab.
826266 Tickets with preselected parent-level request now appear correctly in a ticket report.
841655 89030 Performing a ticket type search in the Tickets > Search Tickets > Advanced Search tab produces the correct results.
812041 838658 920317 The Locations values in the client now filter correctly in the client help request window.
837452 The tooltip for the Category drop-down menu in the Report Details tab now contains accurate help text.
N/A You can now set the correct billing rates for each country in the Settings > General > Time & Place > Business Zones tab.
872195 You can now set the hourly rate for each country in the Settings > General > Time & Place > Business Zones tab.
870160 You can now select SAML 2.0 as an authentication method in the Setup > General > Authentication Settings screen.
811818 The client secondary locations now sort correctly in the client view.
877817 Tooltips for the Request Type column now appear correctly in the second and subsequent report pages.