We work with you to plan, build and manage dedicated teams in the Philippines, that is an extension, not a separate part of your organisation.
We provide onshore support in Australia, New Zealand, the United Kingdom, Europe and North America.
Resources will always work under your direction and are dedicated to your organisation. optiBPO manages attendance and workflow supervision on site on your behalf.
We provide onshore consulting support, that will help you define your strategy, and manage the transition. This includes business process subject matter expertise, to get you BPO ready.
We work directly with our clients to ensure your business processes, tools and systems are BPO ready. Your dedicated team members will be supported to ensure they can be effective contributors from day one.
You can choose the level of transition support depending on your requirements, capability, and bandwidth. We manage your outsourcing risk, by starting small, clearly defining the scope, proving the concept, building confidence, and then extending. At each stage, there are reviews and checkpoints to ensure there are no disruptions to your operations.
Documenting procedures is important to get you BPO ready, but important often loses out to urgent. optidocs is the easy way to rapidly and cost effectively build Standard Operating Procedures for your business.