This inspection was carried out by one inspector. The office visits took place on 24 July 2017 and 2 August 2017 and was announced. We gave the service short notice to ensure that someone was able to provide us with information at the inspection visit. We telephoned staff and sent emails to them to obtain their views on working for the service on 27 July 2017. We also made telephone calls to people who used the service on 1 August 2017.
Before the inspection we reviewed information that we hold about the service such as safeguarding information and notifications. Notifications are the events happening in the service that the provider is required to tell us about. We used this information to plan what areas we were going to focus on during our inspection.
We spoke with five people who used the service and three of their relatives. We also spoke with the registered manger, the office manager, the senior temporary controller and eight members of staff. We reviewed four people’s care files, six staff recruitment and support files, training records and a sample of the service’s quality assurance system including complaints records.