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"We purchased 3 chesterfield sofas and the customer service during the purchase was excellent however when the sofas arrived one of the sofas had a small mark in the leather it is noticeable of you sit near the arm it is on so we ask for someone to look at it and they sent a company to look at it however we never heard anything after this even though we phoned and emailed. So our opinion of the Newman and Bright went from very good to very poor."