So I put an electronic item on eBay recently, and I wanted to send it to someone in Sydney NSW. Due to me residing in Adelaide SA I wanted to courier it instead of posting it seeing as it was fragile, but could I get a straight answer from anyone? Let's recap.
DHL is pretty well known, and reputable, so I thought I'd give them a shot. After jumping through several hoops to actually talk to a real person, a recorded voice chimed that I should call back during their office hours of 9am to 5pm. It was 4:35pm. I wasn't impressed with this 'reputable' message, so I gave them the flick.
Star Track Express is an Aussie courier and frieght business so I thought I'd support local! I gave them a call, and after going through the usual button pushing, I was put onto a customer service personidge. He collected all the details of the package, my phone number and name, my address and what my hobbies are, then FINALLY asked what company I represented. I said I was an individual. "Sorry, this is only for business. CLICK". Thanks for wasting my time.
So I was getting a bit agitated with all this courier stuff, so I decided to try a local business from here in Adelaide, seeing as Australia Express had a subsidery called: AdelaideExpress! I gave them a call and went through the entire debarkle again, in the end she told me to call TNT. Fantastic.
From experience, apparently because I'm an individual I'm the bird flu for corporate couriers, so I asked up front if they would send my package seeing as I was an individual. "Nup". Okay then, do you know someone who will? "Um… err… well there's… no wait… um… yeah… theres… Pack n Send, I think". Okay do you know their number? "Nope". Thanks for that.
There are humans on the other end of call centre phones! I could not have had such a positive experience. I should have jotted down her name so I could tell her supervisor, but she couldn't have been more helpul. I didn't need to give her every scrap of personal detail, all I needed was the weight and size of the box, and the postcode I was going to send it to. I got a confirmed cost, a confirmed address drop off (which is just down the street!). My faith in humanity is restored!
Don't waste your time with all those other courier services who couldn't give a damn, give Pack and Send a go :).
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