Your potential supplier should have an open book policy with regard to the company’s past engineering projects. The shipping industry is picking up steam and moving at a rapid pace to accommodate the modern designs of vessels and containers. Does your supplier have experience adapting to these emerging technologies?
You don’t want to wait until your project is in the final phase of deployment before engaging with suppliers. They should be brought onto the project in the initial start-up phase. This way, you’ll quickly find out which supplier can deliver on their performance promises and which ones won’t make the grade.
With a new supplier, you won’t be working just with the engineers; but also with sales and business development staff members, including their support team. You need to feel comfortable working with all levels of a company before signing over a huge contract. It’s vital that you get prompt and accurate information from your supplier contact and that the company speaks with one voice.
Before signing the final agreement, you are well within your rights to inspect the supplier’s manufacturing center. If you aren’t allowed on site, then you should seriously consider dropping that supplier. What are they hiding?
Anything can be made to look good on paper. For example, what if they are using an untested piece of equipment, do you want to take that kind of risk with your business? Don’t wait for the supplier to offer a full test. Demand that one be set up and the results be made instantly available for your review. Better yet, ask to have it done in front of your engineering team.
You should be working with an engineering supply company that can prove its track record of success. This includes following up on past client testimonials and third-party reviews. Anyone who is dodgy about sharing past performance reviews is someone you should be leery of.
Before ordering any piece of engineering supply, you should be able to examine a sample of that item. You don’t want to be surprised by a shoddy piece of equipment being delivered. Furthermore, ensure you trace the source materials for the equipment.
A supplier shouldn’t just drop off a piece of equipment and be on their way. They should provide comprehensive training for your staff with regard to operation and maintenance of that item.
Tech support has become an important component of every product we buy. That is extremely vital with engineering supplies. The supplier you’ll be doing business with should be able to provide support assistance whenever it is needed.