except wrong delivery and initial failure inside individual package.
please contact us within 5 days after arrival.
If the product was considered having some problems at the time, we'll accept your request.
Basically in our shop, with the exception of misdelivery or goods defects in the package.
Return of goods are not accepted.
please contact us within 5 days after the arrival of the goods.
We are happy to accept return of goods following the below criteria.
only limited to item that bears manufacturer’s defects.
The box or the package of the goods is only to protect the goods inside from damage during shipment.
Therefore, we are very sorry to say that return of goods due to damages on the box or the package are not accepted.
If you are uncertain whether the goods fall within the criteria of the return of goods.
with your order number, name, the reason of wanting to return the goods and detailed photo of the goods.
Our staff will proceed to confirm whether the goods fit the criteria of return of goods.
If the goods is deemed to fit the criteria. Return of goods will be accepted.
In that case, please send the goods to the address given by our staff using the cash on delivery service.
After the confirmation on the goods, refund will be carried out through PayPal.
In the case of misdelivery, please send back the goods in it’s original states.
If there are sign of the packages being opened and the goods being used.
We are very sorry to say that it will fall out of the criteria of return of goods.
once the goods are already being delivered from our warehouse.
to our distribution centre(office@aadarts.com) as soon as possible.
If the goods are still not being shipped, the cancellation of order will be accepted.