For organisations concerned with what the customer does, feels and experiences Real Browser monitoring delivers true user focused monitoring and reporting. Using a middle performance band browser it enables marketing, brand, usability and eCommerce teams to experience what real users do when they interact with your site and applications.
Get closer to your customers real online experience. Monitor website performance from local, regional or worldwide locations to identify areas for optimisation and find problems that impact end-users. SciVisum's City Watch provides all the benefits of our Monitoring service with an added focused view of geographic performance. It's the ideal solution to breakdown geographic variances and pin-point solutions where optimisation is required.
Reduce response times and ensure your RIA (rich internet applications) such as flash videos, video streaming and other media are performing. Poor functionality can negatively affect user experience and revenue; the SV-Monitor video streaming monitoring service alerts you to delivery errors and actionable solutions before your customers find them.
A vital tool for online competitor analysis, gain an understanding of your true online position; view opportunities and threats through direct performance comparisons such as availability and delivery time. Compare yourself against up to 5 competitors via key performance indicators such as downtime due to error type, delivery time statistics, including minimum and maximum and average delivery time over a chosen time period.A vital tool for online competitor analysis, gain an understanding of your true online position; view opportunities and threats through direct performance comparisons such as availability and delivery time.
Onsite monitoring and transaction testing helps identify and resolve performance issues with multiple web farm servers - by removing the effect of the wider Internet: and thus killing any uncertainty of root causes between network and server teams - and providing hard evidence that your datacentre suppliers can't argue with. Using the same technology as SV-Monitor, the service gives real time feedback on the performance of each server by monitoring the key transactional user journeys on your website from within the data centre.
Identify performance issues that are not under your direct control, for example problems with your ISP.
Onsite Injector Monitoring helps you quickly identify differences between internal and external performance. A network of multiple injectors are run both externally on the Internet, and via an onsite sampling injector outside of the load balancing and firewalls. Monitoring the same User Journeys on both injectors enables you to measure any differences in performance and gives you the evidence you need to discuss network issues with your ISP/hoster.
Are your internal systems keeping pace with business demands? Test your internal systems such as; CRM apparatus, staff management systems, web based warehouse procedures and knowledge management portals. It's important to monitor internal systems to ensure your infrastructure is performing. Any weaknesses are likely to be shown up during crucial periods or seasonal high trading. Optimising internal system performance in-line with external developments is integral to maintaining the flow of business operations and meeting demands during stress periods.