They have taken my payment, on a regular stock item. When I contacted them after 5 bizz days, and no product form them, they said it was a speciality item and it will take up to 15 days. Well this Friday it will be 15 days, and now I read the reviews. Well, this guy has no tool and is still out $303 dollars. Stay tuned. But if I where a shopper, I would believe the reviews and NEVER!! buy from them again.
Really don't understand all the bad reviews. Ive been ordering regularly from them for 2 years now. Item always comes within 2 days and exactly as specified. I have never experienced anyone being rude, although I think many who work there are French Canadian, so maybe they come across as so. I suspect that many issues are caused by the clients themselves not reading the listings properly. If the item is a "special order" it means its not in stock and the retailer has to get the item shipped to them before they can ship to customer. I have always ordered items only listed as in stock and have never had an issue.
- The gun came in an unmarked box with nothing in it but the gun. The previous one came in a proper Bosch manufacturer's box with goggles and other supplies that Bosch includes in the package. Also noted that the gun itself was labelled with a price tag?
- When I went to use the gun, I oiled it up and it didn't work and made loud hissing noises.
- First the sales team insisted that UPS opened their package and repackaged it before delivery.
- Then they suggested that maybe it was a display model but got offended because they assumed that I was accusing them of intentionally sending a gun they knew did not work.
- Then I was told "Do not ship it back, and a refund will not be issued and all emails are ignored from here on"
- I eventually got in contact with someone reasonable from customer service and sent the gun back.
- Because I knew that there was a problem with this gun and they wanted to send back what was essentially a refurbished gun (something I did not pay FULL PRICE for), I asked for a refund at which time I was told that I would not be refunded my original shipping cost.
- The sales team is extremely arrogant and rude. They do not admit to any wrongdoing even though it is clear in this case that the customer is right. They were given numerous opportunities to right their mistake and instead chose to be unethical and unreasonable.
- They sent a display model without the permission of the customer, and it did not work. Thus, my shipping cost should have been refunded because they did not ship me what I ordered in the first place - A NEW NAIL GUN in working condition.
- The service team must have had to open up the gun to figure out what was wrong. Why would you do that? If in fact it was a brand new gun, would't you just return it to Bosch and let it be their problem?
Their prices are in fact quite reasonable which is why I purchased from them in the first place but it is not worth the stress and hassle if anything, and I mean anything was to go wrong. With a $330 purchase, I cannot afford to buy from a company that has shipped me a broken gun and wont even admit to it. In this day and age, it still shocks me that companies like this one exist.
this business have sold us 4 (2sets) of saw mounting brackets, took them 3 months to deliver only half of the order. Refuse to give a refund or offer any help.
Jean-Claude Cayer Enterprises Ltd has not added any photos.