Celebrating the Joy of Great Service!
What Matt Church, Australian Author and Public Speaker was really saying, is that if we get our customers, understand what they need, and give exceptional service to them, it stops us from becoming redundant and keeps us relevant to our most important people – our customers.
Unfortunately, the reality is that in a fast paced world, customer service has in many cases taken a backward step in a lot of businesses and unless we give it the attention it needs, it will come back to bite us and our businesses.
However, the only way we can do this is to ensure that everyone is working towards the same goal and that every person in the organisation understands what GREAT customer service really means in their environment and what is expected of them in delivering that service.
So, welcome to Proteus' Customer Service Week from 15th – 19th July, where we will endeavour to put the focus right back on delivering exceptional service and therefore ‘future proofing’ our businesses.
Throughout the week we will be sharing concepts and ideas to help you and your teams provide overall better service, but we will also be conducting a half-day workshop for teams called The Service Factor. This program is a must for people and organisations who truly recognise the importance of providing GREAT service and want their teams to reflect that.
We know that these workshops will sell out around Australia, so book your team in now so that you don’t miss out.
So, how about joining us and declaring 15th – 19th July as Customer Service Week in your organisation.
Put Service back on top of your team’s agenda!
We are incredibly sad to see Tony Peterson leave Proteus after almost 9 years. Tony is leaving to become a minister of religion, so we knew that his new boss would be a tough one to argue with, if we tried to keep him.
But seriously, Tony has been an awesome asset to our team, and we will miss him greatly, as I know many of our clients also will, but we also wish him well in his new adventure.
Congratulations to Phoebe and husband Gerry on the birth of their beautiful little girl Hannah. Phoebe has worked as a designer at Proteus for the past 12 months.
We are all thrilled for you both and can’t wait to see Hannah.
Richard Dore kicks off the first Positive Culture Day in 2019 at Fraser Suites in Sydney last week. Approximately 45 participants from a diverse range of industries participated in this exciting event. Check out our website for the next scheduled event in your area.
No matter how good your product is, unless it is connected to great service and walking in the shoes of your clients, it will never reach its potential. Great service is everyone’s responsibility.