Hi==, Followed the Bt HELP VIDEO FOR SELF TESTING PHONE LINE USING TEST SOCKET ONLY TO FIND NO WIRES CONNECTED ON 5-3-2 IDC CONTACT POINTS, A AND B POSTS ARE A= WHITE/BLUE, B=BLUE/WHITE, BROADBAND IS FINE, FOUR WIRES FOUND LOOSE ARE, WHITE/ ORANGE, ORANGE/WHITE, GREEN/WHITE, WHITE/GREEN, ANY HELP TO WHICH THESE FOUR ARE PLACED ON 5-3-2 MUCH APPRECIATED, FEELING AS THOUGH I SHOULD NOT HAVE TRIED SELF FAULT FINDING AS VIDEO SUGGESTS.
Those wires are not needed and are spare. Do not connect anywhere.
PS Your caps lock key appears to be stuck.
The Face Plate is just an Extension Socket at the end of the day and will only have wires connected if you have Extension Sockets around the house.
Message found to be very usefull , Had external wire coming into property checked, found to be at fault, fault promply corrected by BT, Many thanks. CNB.
Same message as above for help solving issue with fault, many thaks for content. CNB.