Business Connections, of Salem, Oregon has been honored with the exclusive 2017 Award of Excellence for the 20th consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s largest trade association for providers of call center services. Business Connections was presented with the award at ATSI’s 2017 Annual Convention held at Palmer House Hilton, Chicago, Illinois.
After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the four cornerstones of success in the call center and telephone answering service industry.
Business Connections Call Center was also certified by ATSI in February 2017 for meeting or exceeding high standardn business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations. Business Connections Manager Dirk Moeller said, “Independent third party testing helps discover areas for improvement. Business Connections has stood as an iconic brand of luxury, professionalism and personal connection for six decades in the Call Center industry. Our sole purpose is to help our customers succeed”.
The Association of TeleServices International was founded in 1942 as an international trade association representing telephone answering services. ATSI now encompasses companies across the Globe offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), voice messaging, emergency dispatch, fax, and internet services among others.
Unfortunately, traditional SMS messaging (Text Messaging) is inherently unsecure and noncompliant with safety and privacy regulations under the Health Information Portability and Accountability Act (HIPAA). Messages containing electronic protected health information (ePHI) can be read by anyone, forwarded to anyone, remain unencrypted on telecommunication providers servers, and stay forever on sender’s and receiver’s phones.
If your callers prefer to leave their message in voicemail instead of leaving it with the telephone receptionist, we can hand-off the caller directly to your voicemail box at a push of a button. “Mr. Smith is unavailable. I can take a message or would you prefer his confidential voicemail?” If the caller wants your voicemail, our receptionist can hand-off the caller to your voicemail. The caller will hear a greeting that we can record for you or the recording can be in your voice. After the caller has left their confidential message in voicemail, you will receive an email with an attachment. From your computer or smart mobile phone DOUBLE CLICK the attachment and over the speakers you will hear the caller’s message. This is a very popular feature and there is NO additional charge for this Business Connections service. For details, call 1-866-601-6115 and ask for Dirk.
The above information will help you better drive the discussion towards putting the caller at ease. Since most new clients originate from the telephone, our receptionists can serve as an extension of your brand, even while you’re out of the office. To discuss potential new client calls in further detail, please call 1-866-601-6115 and ask for Dirk Moeller. Your largest settlement might be the next call we answer for you.
Many companies are heavily invested in marketing. They then turn around and in the name of progress have automated phone answering systems that are a turn-off to people. Most new clients originate from the telephone. What happens when a potential new client calls your office?
If voicemail is answering your phone, you can bet on missing calls. Lost calls are lost opportunities – an item no business can afford in these competitive times. Business owners should be committed; a little bit obsessive if need be, to reaching out to first time callers. The challenge is the proper handling of these callers while you’re in a meeting, during evenings and weekends.
Your staff can’t sit by the phone 24 hours a day, but a Virtual Receptionist Service can. Here’s where the magic of turning a first time caller into client begins. After the Virtual Receptionist answers your phone exactly as your Receptionist would (even though it’s 7 PM), she then uses your criteria to determine if the caller is a potential new client, urgent existing client call or something that can wait until regular business hours. If the caller is a potential new client or urgent call, the Virtual Receptionist will Warm Transfer the caller to your mobile phone.
Mr. Business Owner – “Pamela, I’m so glad you called. Tell me more about your situation”.
Many Lawyers are heavily invested in marketing. They then turn around and in the name of progress have automated phone answering systems that are a turn-off to people. Most new clients originate from the telephone. What happens when a potential new client (PNC) calls your office?
If voicemail is answering your phone, you can bet on missing calls. Lost calls are lost opportunities – an item no Attorney can afford in these competitive times. People calling law firms are dealing with substantial and, in many cases, the most trying experience in their lives. PNC calls can be warm transferred (Direct Connected) to your mobile phone.
Your staff can’t sit by the phone 24 hours a day, but Business Connections team of Legal Receptionists are available to serve you 24/7/365 attorney answering services. Don’t be “out of business” just because you’re out of the office. If you’re willing to invest $77.95 per month or 11 cents per hour, Business Connections is your answer.
Since most new clients originate from a telephone call, we are committed (a little bit obsessive if need be) to reaching out to you when we are talking with a potential new client for your Law Firm. Business Connections is staffed with polished, professional and articulate legal receptionists 24 hours a day, 7 days a week, 365 days a year.
After we have a ‘snap shot’ of what the call is regarding, we’ll perform a ‘Warm Transfer’ to the attorney’s mobile phone (See below description of Warm Transfer). Many of our clients set their smart phone with a special ring tone (Extra Loud to get their attention) for calls from Business Connections when we are performing a warm transfer.
The caller is reaching out to you for legal advice and most of the time he’s going to keep calling down the list until he feels invited and appreciated. The 30 receptionists at Business Connections can be that Personal Link with your clients when you’re out of the office.
Mr. _____ – “Pamela, I’m so glad you called. Tell me more about your situation”.