I booked a cycle 101844 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.
[Dec 07, 2017] Zoom Car customer support has been notified about the posted complaint.
Yesterday, got SMS from zoomcar to end the trip, but need to pay total Rs. 26 and I have not used cycle for a single minute. For PEDL, custormer care of zoomcar is not working so cannot log complaint there. They should revert transaction.
Also there should be facility to find my cycle on MAP so such incidents will not happen.
Please accept our sincere apologies for the trouble caused. Upon checking we see that the trip has been ended.
If there is any excess amount deducted from your Paytm wallet, kindly send us an email to [email protected] with the below requested details.
We shall have a check and refund the excess amount charged for the trip.
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I had unlocked cycle number 102311 .
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Its so frustrating, help plssss! End the cycle trip.
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I booked cycle at Ideal Colony. Cycle number 101635. But cycle didnt unlock, so i end the trip in 2mins. 3 rs deducted from my Paytm account.
Again in 2 mins I booked a cycle 101370 stationed at Ideal Colony, Kothrud & used it for around 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I locked the cycle manually, now its not allowing me to unlock the cycle. I am being charged for 3hr 29 minutes ride and its still debiting the money from my account.
I tried for almost 3hours waiting there (Which itself is so disgusting and pathetic)!! I couldn't even move the bicycle a single bit and still being charged. And i am getting charged as my writing this. I have send query 5 times on Zoom customer care, still there no response from customer care end. It's so pathetic to see these kind of behaviour from a reputed brand. I request you to have a look into this issue and resolve it at the earliest.
i am unable to end my trip. it is still charging for more than 2 hours where rise was taken for 30 mins.
I booked cycle at Balgandharva Pune & used it for around 21 minutes, but unable to end trip stating parking is full and end the trip at some other station, which also shows the same message. I locked the cycle manually, now it's not allowing me to unlock the cycle. I am being charged for 16hr 53 minutes ride and its still debiting the money from my account.
I tried for almost 1.5hours waiting there (Which itself is so disgusting and pathetic)!! I couldn't even move the bicycle a single bit and still being charged. And I am getting charged for my writing this. I have sent query 3 times on Zoom customer care, still there no response from customer care end. It's so pathetic to see this kind of behavior from a reputed brand. I request you to have a look into this issue and resolve it at the earliest.