A BAGGAGE handler has been caught on tape carelessly tossing valuable suitcases onto a conveyer belt. The airline wasted no time in responding.
FEARS of losing luggage on a lengthy plane trip is now not the only concern, as footage has emerged of an airport crew member tossing bags off a Hawaiian Air plane.
Courier-Mail reporter Vanessa Marsh captured a ground crewmember throwing luggage carelessly at Honolulu while loading up a flight to Phoenix and posted the video on Twitter.
“The mystery of all my broken suitcases is solved — this is the ground crew at Honolulu loading up a @HawaiianAir flight to Phoenix,” Ms Marsh tweeted.
The video, has been viewed nearly 2000 times — prompting Hawaiian Airlines to comment.
“Aloha Vanessa, we’re very sorry to see this and appreciate you bringing it to our attention,” they wrote.
A similar incident was reported by news.com.au when a Melbourne woman discovered her bag had been run over by a tug — a vehicle that transports luggage — at Perth airport, destroying all of her valuable items.
News.com.au reported the woman — 32-year-old Melissa Chung — is still struggling to get a response from Qantas who allegedly refused to compensate her for the laptop and cosmetics.
“The Qantas passenger said the incident caused more than $3000 worth of damage to her clothes, cosmetics and an Apple laptop, as well as the bag itself, leaving her with barely anything to use during her trip,” the article read.
Ms Chung said she expected much better service from the national airline.
“What is the point in flying Qantas over a budget airline when the customer service is so appalling?” she said.