* Check that all billed time is entered on the clients' Managed Service Provider (MSP) portals within agreed timeframes.
* Notate SAP client accounts with payment status in line with Credit Control protocol.
* Escalate any missing time issues to Sales, Payroll & Credit Manager.
* Provide Sales Ledger with accurate allocation detail to apply customer receipts against invoices on SAP to clear paid invoices.
* Accurately allocate credit notes to invoices as requested by the client, Credit Control or Billing.
* Raise credit and reissue requests to resolve incorrect billing with appropriate approval.
* Contact clients by phone, email or letter for correct bank details when refunds are required.
* Correct completion and authorisation of refund forms.
* Accurately notate accounts and keep good records if invoices are over-paid or short-paid.
* A "can-do" attitude that combines good methodical process with flexible solutions.
* Ability to act on discretion is key.