We are looking for Server Support Engineer with one of our product based client. Please find below the relevant description about your role and revert if you are interested.
3] Should be flexible with 24/7 shifts.
5] Need to have prior experience in hardware & software troubleshooting.
6] Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users contacts and proactive notification systems.
7] Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
8] Resolve incoming internal or external businesses and end users problems via telephone and e-support.