We use INTERPARCEL.COM and TRANSGLOBAL.COMvia UPS postage services for most of our deliveries. UK=For some of our larger items, we use Initial City Link. If the product is in stock, you can expect delivery in approximately 2-4 days (subject to Royal Mail normal service). Some orders will require a signature on delivery. If no one is in, or if the item is too big for your letterbox, the product will be available for collection at your local Post Office. (please note: The Post Office retains undelivered items for a limited period before the item is returned back to us. In this event, we will contact you to arrange re-delivery which will incur a small delivery charge).
All of our products are guaranteed against manufacturing defects for 12 months from the date of purchase. Our Roof Bars and Side Steps Running Boards are guaranteed for an even longer period as listed on the product description. We will be happy to Exchange any faulty products within the Guarantee period if the item is returned to us with proof of purchase and a brief explanation. Please contact us by email or FAX before returning any products to us. Unfortunately, we do not cover your return postage costs.
Generally, items are available from stock and delivered immediately. Please allow approximately 2-5 days for the UPS to deliver to you. If an item is out of stock, we will inform you, and advise an estimated delivery date.
Please contact us on e-mail or FAX and we will investigate.
We are happy to post items to Europe and Worldwide but we must charge postage on these items. Our rate is £12.00 per delivery for Europe and £18.00 per delivery worldwide.
We use Secure Trading to process payments on the Cross-Bars.co.uk website. Secure Trading is the UK's leading independent Internet payment service provider and they use the latest technology to encrypt your personal data on their secure server. The Secure Trading payment system is also compatable with 3d secure, which enables you to enter your card PIN password to verify your purchase. Company does not store customer payment card details and we comply with the Data Protection Act 1998. From time to time, we may email you with marketing offers from Company. You are free to unsubscribe from these at anytime by contacting us or replying to the email. We do not pass on your details to third parties.
We use UPS company for most of our deliveries. For some of our larger items, we use DPD FEDEX. For all listed here product , you must expect delivery in approximately 5-7 W/days (subject to FEDEX normal service). All orders will require a signature on delivery. If no one is in, or if the item is too big for your letterbox, the product will be available for collection at your local Post Office. (please note: The Post Office retains undelivered items for a limited period before the item is returned back to us. In this event, we will contact you to arrange re-delivery which will incur a small delivery charge).