We hope you will be very pleased with your purchase. If you are not satisfied with your purchase, you are more than welcome to return or exchange any items ordered within 30 days, starting the day you made order purchase for a full refund minus the shipping, handling, gift packaging, or other charges.
All items should be returned unused, with the original packaging. For your return to be accepted you must make sure there are no fragrance trace or marks and that the item is in perfect condition. Please note jewellery items cannot be returned unless faulty.
Please send us an e-mail regarding your return reason and write a brief explanation about that reason and send it to info@uniquebnature.com.
Please wait for the response from Uniquebnature customer service and follow the steps that sent you by the customer service representative.
Please accompany the returned merchandise by proof of purchase. All documents you have received should send back to us including all the material and accessories you have received.
For your security, ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking such as TNT Express, DHL Express or UPS.
You can expect a refund in the same form of payment originally used for purchase as soon as possible upon our receipt of your returned product. If a Gift Certificate was used, the refund amount will be applied as your original payment. If a Gift Certificate was not used it can be refunded within the 30 days starting from the purchase day. Refunds on purchases made with a credit card will only be credited to the same card. Please note that delivery charges are not refunded if the problem grew of a customer misuse. Please allow one monthly billing cycle in order for your credit to appear.
In case of delivery errors, all products to be returned or exchanged must be sent to Uniquebnature in their original packaging.
To be accepted, an exchange or return must be notified beforehand to our Customer Service department.
Can I return my purchase if it doesn’t fulfill my expectations?
If you need to return any item that does not fulfill your expectations please return to item to us and your money will be refunded back without the shipping fee after evaluating your item.
Who should I contact in order to arrange for a return?
Can I return a purchase made though a reseller?
Please contact to your seller for the returns and the problems.
Uniquebnature will assess a 10% restocking fee on any returned order.