Identify issues and problems in service delivery and carry out necessary corrective action keeping team and Officer informed .Record the issue in the issues log and track progress.
Review corporate documentation on processes procedures and controls and evaluate the continuing effectiveness of these and related systems initiating remedial action as necessary. Ensure documentation exists for any client-specific procedures.
Monitor errors and potential breaches; complete relevant documentation and ensure training needs are identified and relevant training is carried out. Record the error in the errors log and track progress.
Act as focal point for contacts and meetings with other departments and external contacts.
Participate in Service Reviews and ad hoc client/donor site meetings.
Act as a source of technical expertise on State Street systems.
Establish and maintain good working relationships with donor site and colleagues communicating effectively through formalised reporting and ad hoc liaison.
Share your technical expertise and knowledge with the team during team meetings 1:1 sessions with your colleagues and during on the job training.
Provide coaching guidance and support to staff on technical professional and client issues.
Experience in a Fund Accounting environment is necessary.