At Baxter Regional Medical Center, our first priority is you. We look forward to providing you with care that is compassionate and individualized. We understand that you may have some questions and concerns before, during and after your stay at BRMC. Below is some useful information that may help you prepare for your visit. If the following topics do not address your needs, feel free to contact us.
At Baxter Regional Medical Center, we are committed to providing excellent care for every patient, every time. Educating our patients is an important part of this commitment. Please contact us for specific information on the wide variety of programs and services offered at BRMC. For general information, call (870) 508-1000 or email brmc@baxterregional.org.
A digital version of the BRMC Patient Guide is also available. Click here to view and download!
Breakfast - 7:00 a.m. to 9:00 a.m.
Lunch - 11:00 am to 1:30 p.m.
Dinner - 5:00 p.m. to 7:00 p.m.
You will be assigned a room through our efficient admissions process, once you enter the hospital. During the admission process, you will be required to sign a form authorizing us to provide medical and/or surgical treatment for you. Minors will need to have a parent or guardian sign for them.
If you are a patient, please do not bring anything of value with you to Baxter Regional Medical Center. If you do decide to bring a valuable item, you should consider depositing it in our safe. While a procedure is being performed, items such as watches, contacts, and glasses should be left in the care of a friend or family member. You can place any personal clothing that you bring with you in a patient belongings bag and attached it to a tag indicating your name and room number. Also, please remember to bring your medication bottles with you if you have a prescription so we can refill them for you, if necessary.
All medicine that you take in Baxter Regional Medical Center must be prescribed by your physician, given to you by a nurse, or provided by the hospital pharmacy. No patients are allowed to take their own medication or keep personal drugs at their bedside.
Arkansas law prohibits smoking in and on the grounds or properties of all medical facilities in the state, including hospitals, hospital-owned and -operated ambulatory surgery centers, and hospital-owned and -operated freestanding medical clinics. This also includes all vehicles parked on facility grounds or used by the facility. Per Arkansas law, all Baxter Regional Medical Center facilities, grounds, vehicles and property are smoke-free effective October 1, 2005.
To make it convenient for you, all patient rooms are equipped with a telephone. To ensure our patients can rest and recover in peace and quiet, patients are allowed to receive calls between 7:00 a.m. and 10:30 p.m. Calls that are received after 10:30 p.m. will be transferred to the skilled nurses on your floor. You can make local calls whenever you want from your room by simply dialing nine, waiting for the dial tone, and then dialing the local number you wish to reach. Nurses and family members can request patients’ phones be turned off. When you are first admitted, you will be assigned a room number. You can give this number to friends and family to that they can contact you directly. Long distance phone calls cannot be charged to your room.
The Spiritual Care department is located on 2 South, near the ICU. Our chaplain serves as a liaison between the hospital and your community of faith. The chaplain can be reached at extension 7750.
We lock all of our exterior exits at 9:00 p.m. and reopen them at 6:00 a.m. Visitors can enter BRMC through our emergency department for the hours in-between. We routinely patrol our parking lots and property to help prevent vandalism or theft and to identify improperly parked vehicles.
Firearms are prohibited from being taken on hospital grounds unless in the case of a law enforcement officer escorting a prisoner or conducting other official business.
BRMC regularly conducts fire and disaster drills, for your safety. If a drill happens while you are a patient at our hospital, please stay in your room and do not be alarmed. Our staff is highly trained in fire protection and our hospital is a fire-resistant building.
All BRMC employees are easily identifiable by blue-and-white identification badges worn on the upper part of the body. All hospital volunteers are easily identifiable by their yellow shirts and jackets and their pink-and-white identification badges.
If you have a birthday or a wedding anniversary while a patient at BRMC, please tell your nurse so that the dietary personnel can be notified. We would like to help you celebrate by preparing a special surprise for you.
Our volunteers deliver packages and mail to patients every morning. Any packages or letters that arrive at BRMC after you have already been discharged will be sent on to your home address. Stationery and stamps can be purchased at the Pink-A-Dilly Gift Shop. Our volunteers also deliver flowers to patients’ rooms.
Our mailbox is situated at the hospital’s rear entrance, between the cafeteria and the education office.
Our money changers are situated in the vending machine areas.
Hospital volunteers deliver copies of The Baxter Bulletin newspaper to each patient room Monday through Saturday. Other copies of the local newspaper may be purchased from boxes located at the entrance to the Medical Arts Building, the entrance to the east lobby or at the rear entrance to the hospital outside the cafeteria. Copies of the state-circulated Arkansas Democrat-Gazette may also be purchased at the rear entrance to the hospital.
North Arkansas Transportation Service (NATS) provides local transportation for those who require transportation in a wheelchair-equipped vehicle. This service is available from 9 a.m. to 4:30 p.m. Monday through Friday, and 48-hour notice is required. Anyone needing this type of transportation may call the Mountain Home NATS office at (870) 425-6989 to schedule a ride. Taxi service is also available in the Mountain Home area. Call (870) 425-3039 for additional information.
All personal information regarding your treatment and diagnosis needs to come from your doctor. Also, this information is available to your immediate family members whom you choose to receive it. Any family members who call BRMC to ask for your condition reports will have their call transferred to the nurse’s station on your floor or your room.
The Pink-A-Dilly Gift Shop’s staff is comprised of volunteers and is situated near the east lobby on the hospital’s first floor. A vast range of gifts are available including freshly cut flowers. You may also purchase postage stamps here. You can call extension 1063 for more information about our gift shop.
Please make sure visitors check with nurses before bringing in gifts of food or drinks to make sure that they are appropriate for the patient. Regarding the intensive care units, please make sure to first check with the unit staff before giving any gifts to a patient.
If you have lost an item and cannot find it, you can contact the Security Office by calling 870-508-3600.