3-1-5 Health Clubs is a brand owned by X-Force UK Ltd, whose registered office is located at Mannin Way, Caton Road, Lancaster, LA1 3PE registered in England under Company No 07564220.
If you attend a 1:1 appointment with any instructor we keep a record of your booking and a consultation card which holds information about your general health and treatment.
If you have a Styku Scan with a member of our team, your results and corresponding data will be held. You will also be emailed a copy of your results and data.
If your child attends Stingray Swim School we keep a record of their attendance, emergency contact details and essential health information e.g. allergies.
We record your date of birth and gender. We may also take your photograph when you join. We store your user name and password if you register online with us. If you give us evidence in support of your membership application we will keep it on file.
We keep details of your membership package and fees for you and others linked to your membership and the payments you make to us. If you pay your membership and other fees by direct debit we keep a record of your bank details.
We keep a record of when you swipe in to 3-1-5 Health Club using your membership card. We also hold information about your racquets and class bookings. We keep a note of vouchers and guest passes issued to you. We keep a record of your health and fitness goals if you choose to share them with us.
If your membership is connected to your employer they may give us your employee number. If you connect your wearable device to any of our equipment in club we will automatically receive data from it. If your device is registered with us, we may also receive usage data from the supplier.
We may make available to our members some services which are provided by other companies. In each case, they are responsible for telling you about any personal data which they collect. Examples include Styku, MyZone, Novi Digital.
We may make available to our members some services which are provided by other companies. In each case, they are responsible for telling you about any personal data which they collect. Examples include PayAsUGym.
We use your contact details to register you with 3-1-5 Health Clubs, to set up and manage your membership account and to administer our services in accordance with our terms and conditions; to contact you about changes to facilities, fees and membership terms; and to let you know about our products and services which may be of interest (including through the use of email and text if you have agreed to receive this information from us electronically).
We use CCTV for the prevention and detection of crime and the health and safety of guests, members and staff. We may use information about website usage to make our website easier to navigate.
We may share data with our agents, partners, contractors and employees in the country where you are a member to administer your membership, your account, and any products and services available to you now or in the future.
We keep your contact details for up to six years after your first enquiry. We keep enough information to record your communication preferences indefinitely in order to avoid sending you unwanted information in future.
We keep session and device details to avoid you having to log in again on the same day.
We keep correspondence for seven years after you leave in case you contact us again about the same subject. We keep details of incidents for five years after the date of the incident.
We keep payment details during your membership and for seven years after you leave in line with the BACS code of practice.
If you would like to know what personal information we hold about you, or would like us to correct the details we hold about you, you should write to the address below or email [email protected] enclosing proof of your identity (such as a copy of your passport or driving licence) and asking to see your personal information or asking us to correct the relevant information. You will have to give us enough information so we can identify the personal information you have asked to see or have corrected. We do not have to respond to your request until you have given us the information we need. We will contact you within one month of your request or, where we have asked for further information to identify you, within one month of receiving such information.
3-1-5 Health Club cannot be responsible for any technical faults or failures to your system.