Our client is an international IT company, specialising in the online gaming sector by providing IT support and deployment solutions across Casino, Bingo, Mobile and Poker platforms. Passionate about innovation and encouraging original thinking, our client offers you the potential for an exciting career path through ownership of your projects to enable growth, both professionally and personally.
If you enjoy problem solving and are a quick decision maker, this is the place for you.
As part of the First Contact Resolution Group you will be responsible for customer perception of our service, working both within the team and independently to enhance this perception.
You will be responsible for the implementation of a service that ensures the maximum availability of our products and services while minimising interruption should any maintenance or upgrades be required, thus ensuring the maximum potential for revenue generation.
You will be responsible for the correct operation and recovery of hardware and software systems. You will engage with both operators and the software development house to establish effective testing and implementation procedures.
You will be required to resolve support issues within Key Performance Indicators, provide on-going IT solutions, develop and maintain productive client relationships, be active in and have a positive approach to problem resolution.
You will work on a shift basis in accordance with a shift schedule and as a member of the team respond immediately to escalations where there is a financial or reputational impact.
accredited advisers committed to matching you with your ideal role.
EPL is one of the markets leading recruitment consultancies on the Isle of Man providing both candidates and clients with a different kind of recruitment. Working with many of the biggest employers on the Island and in the UK, no-one offers better individual advice and support for people changing or seeking jobs.