Identify your device using the model number on the back.
iPhone, iPhone 3G, iPhone 3GS devices are no longer included in this program. Please click here for information on how to responsibly recycle or reuse your device.
Please refer to the model number on the back of the device to identify the correct model.
To identify the device storage capacity tap Settings > General > About. The capacity shown will appear slightly less than the total storage capacity.
The Reuse & Recycling Program, provided by Brightstar provides consumers with the opportunity to receive monetary value for their current iOS or Android device.
Not through this AU site. However, you have the option to return your Apple electronic equipment to a local authority collection point. Visit www.mobilemuster.com.au to find your nearest collection point.
No, this Apple Renew Program apply only to eligible iPhones, iPads and Android devices. If you would like to responsibly recycle your non-eligible device, please visit www.apple.com/recycling.
Not always. Upon receipt of your device, if we find that your self-assessment was different from that of our trained operatives, we will adjust the price accordingly. You will receive a notification of this adjustment along with details about why the value is different. You will not be able to trade in your device if the Find My device lock feature is activated.
We are required by law to obtain ID showing your full name, current address, photo, date of birth and your signature. For security purposes, we ask that you upload two forms of ID that together meet these requirements. If you have met the legal requirements and are struggling with a second form of ID, get in touch at au.applerenew@brightstar.com and we’ll do our best to help.
The quoted value is valid for 14 days and we encourage you to send the device to us within this timeframe to get the maximum value possible. If you require additional time, you have the option to extend the quote for an additional 7 days through Self-Service site. If you need assistance, you may also contact our Customer Support Centre at 1800 331 033 email us at au.applerenew@brightstar.com.
Once your device has been received and assessed, you will receive an Apple Store Gift Card equal to the amount of the trade-in value via e-mail within 48 working hours. If the final inspected value is different from the original quoted value, you will receive the inspected value via electronic Apple Store Gift Card within 48 working hours of your acceptance of the offer, or once 14 days elapses.
You can log into your self-service portal to track the status of your order and we will also keep you up to date with your progress by email. Alternatively, you can also contact our Customer Support Centre at 1800 331 033 Mon - Fri 9:00 - 17:00 AEST. You can also email at au.applerenew@brightstar.com.
Apple Store Gift Cards are sent via email, please contact the Customer Support Centre at 1800 331 033 or email us at au.applerenew@brightstar.com to verify we have your correct email address on file.
Contact our Customer Support Centre at 1800 331 033 Mon - Fri 9:00 - 17:00 AEST or email us at au.applerenew@brightstar.com.
Please refer to the following link to turn off Find My device: http://support.apple.com/kb/HT5661. If you need assistance, you may also contact our Customer Support Centre at 1800 331 033 Mon – Fri 9.00 - 17:00 AEST or email us at au.applerenew@brightstar.com.
How long is my gift card valid for?
Apple Store Gift Cards have no expiration date. However, Apple may amend eligible purchases and locations for redemption with appropriate and reasonable notice by updating these Apple Store Gift Card terms and conditions at http://store.apple.com/au/accessories/giftcards.
Where can I spend my gift card. What can I use it for?
Apple Store Gift Cards can be used at an Apple Retail Store, in the Apple Online Store, or on the phone by calling 133-622.
Note that Apple Store Gift Cards can be redeemed on the Apple Online Store and at Apple Retail stores, but not on the iTunes Music Store.
If your device is registered as 'lost or stolen' the relevant authorities will be notified. Brightstar will send you an email. If the device is registered incorrectly as 'Lost & Stolen’ then please contact our Customer Support Centre at 1800 331 033 Mon - Fri 9:00 - 17:00 AEST or email us at au.applerenew@brightstar.com where will advise you of what you can do to remove the device from the register.
Your device is covered should your device be lost in transit whilst being shipped to Brightstar using our courier Startrack. To raise a claim please contact our Customer Support Centre at 1800 331 033 Mon - Fri 9:00 - 17:00 AEST or email us at au.applerenew@brightstar.com.
If you have taken the necessary precautions to package the device correctly in the returns parcel provided, please call contact our Customer Support Centre at 1800 331 033 Mon - Fri 9:00 - 17:00 AEST or email us at au.applerenew@brightstar.com to discuss what we can do for you.
Whilst the trade-in process includes the trade-in of Apple Products, the trade-in, Apple Renew Program is provided by us as an independent third party. Apple Inc and its affiliates and subsidiaries (collectively “Apple”) are not party to the Contract between you and us and you shall have no right of action against Apple for any breach of a Contract.
You agree that you have the sole responsibility to keep a separate backup copy of any Data before sending your Product to us; and that you have taken all reasonable steps to eliminate and delete Data that is deemed personal or confidential. Data recovery is not a part of the trade-in, Apple Renew Program and we and Apple accept no responsibility or liability for any lost Data.
The trade-in, Apple Renew Program is provided for lawful purposes only, and you agree to indemnify us from and against any claims brought against any of them arising from performing its obligations under a Contract on your behalf or for any breach of these Terms by you.
You may contact us by telephoning our customer service team at 1800 331 033 or by e-mailing us at au.applerenew@brightstar.com. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
Please call us at 1300 112 011 or email us at customercare@trade-in.telstra.com.