Your NetFortris office phone system comes with our Heads Up Display™ (HUD) application powered by Fonality.
Heads Up Display™ (HUD) helps employees be more efficient and effective, making it easier for them to select the best way to initiate, receive, and respond to business communications. Our HUD phone system is all about collaboration, boosting productivity, improving customer service, and enabling employees to work smarter.
See how HUD can save your business time and money.
When a queue call that has gone unanswered too long, queue managers can now transfer directly to an available agent or other team member.
Extends the existing transfer option by allowing the person transferring a call to let the recipient know who’s calling and why.
Users can now download voicemails and On-demand Recordings from within the Calls and Recordings tab within HUD. Downloaded recordings can be saved or easily shared as appropriate.
All voicemail and call recording controls are now inline. The new recording download option is joined by Play, Call, and Delete for recordings. Voicemails add a fourth option, Mark Read/Unread.
For each missed chat, call or voicemail, the Fonality favicon (the “bar F” taken from the Fonality logo) on the user’s browser tab transforms into a counter that’s easy to spot even while working in other tabs.
Sharing a file from desktop, Google Drive, Microsoft OneDrive, Box or Dropbox is as easy hovering over an avatar photo and clicking Share File or clicking a paper clip image in an individual or group chat entry box.
Work with your team in full living color. With our available HD Video Collaboration, it's just like being there.
Use your fax machine to send faxes over the internet with Fonality FaxLync.
Integrate with other tools you use.
Salesforce CRMlink - Improve agent productivity, increase call efficiency, and redefine customer experience.
Web Launcher - Look up data in your from online CRM, billing, and help desk systems – as well as search engines.
Click to Dial - Dial a number on a web page with the click of a mouse using our free browser add-on.
Zipwhip - Build better customer relationships using SMS text messaging to and from your existing phone line.
File Share - Share files directly from your computer or through our seamless file-sharing integrations with Dropbox, Google Drive, OneDrive and Box.
How do you get HUD? - Both HUD Web and HUD Mobile are included with Professional or Ultimate Edition subscriptions. Current customers, ask your rep if your system is HUD-ready.