Every Step of the Way | Wheeler Machinery Co.
When the machine is checked in to our service department, the point of contact will receive a TEXT message or Email notification indicating the start of the repair process along with the link to a dedicated webpage. Share this link with anyone who needs to be up-to-date on the repair of the machine.
A notification is sent via TEXT or email with a link to view the estimate and approve it with a digital signature.
During the repair, receive status updates, pictures, videos, or any other information. You can see real time the status of the repair.
To create a fully interactive experience, directly reply to any TEXT message or email notification and we will be notified immediately. You no longer need to call to have an update on the status of your repair.
We hope this new communication tool will be a valuable addition to our customers’ experience.